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Published by: amit.0907 on Dec 05, 2011
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  • About this Handbook
  • All About Ryder
  • Ryder System Inc.’s Goals
  • Ryder System Inc. Company Overview
  • Our History
  • The Power of R
  • Ryder’s Service Offerings
  • And Specifically About Canada…
  • Principles of Employment at Ryder
  • Overview of the Principles of Business Conduct
  • About Your Employment
  • Employee Categories
  • Recruitment, Transfers and Promotions
  • Personnel Records
  • Employee Personal Information Protection Policy
  • Attendance, Punctuality and Dependability
  • Dress Code
  • Appearance
  • Conduct
  • Communications
  • Use of Company Property
  • Solicitations, Distributions and Use of Bulletin Boards
  • Reference Checks
  • Employee Expenses
  • Pay Timing for Hourly Employees
  • Overtime Pay
  • Direct Deposit
  • Time Records
  • About Your Performance
  • Performance Review Process
  • Progressive Discipline
  • About Your Development
  • Training & Development At Ryder
  • Tuition Aid Policy
  • Ryder Internal Training Courses
  • Taking Time Away from Work
  • Statutory Holidays
  • Vacation Policy
  • Bereavement Leave
  • Leaves of Absence
  • Compassionate Care Leave
  • Emergency Leave (Ontario only)
  • Maternity and Parental Leave
  • Away from work due to illness
  • About Your Benefits
  • A word to begin
  • About Your Benefits Guide
  • Respecting Your Privacy
  • General Information
  • Eligibility
  • Definitions
  • Enrolment
  • Cost and Participation
  • Optional Benefits
  • Effective Date
  • Changes in Coverage
  • Termination of Coverage
  • Naming Your Beneficiary
  • Earnings
  • Third Party Compensation Benefits
  • Your benefits at a glance
  • Compulsory government programs
  • Ryder Benefits
  • Insurers and Policy Numbers
  • Defining Special Terms
  • Your Benefits and Tax Considerations
  • You were asking
  • Introduction
  • Extended Health Benefit
  • Dental Benefit
  • Optional Dental Benefit
  • Health & Dental Care Provincial Health Insurance
  • Extended Health Care Plan
  • Extended Health – Pay Direct Drug Benefit
  • Extended Health – Vision Benefit
  • Extended Health – Supplementary Hospital Benefit
  • Extended Health – Supplementary Health Care Benefit
  • Travel Assistance Services
  • Dental Plan
  • Dental Provision - Basic Benefit
  • Dental Provision - Basic Restorative Benefit
  • Dental Provision - Major Restorative Benefit
  • Dental Provision - Orthodontic Benefit
  • How to submit a claim
  • Access to your benefits is easy on the Internet
  • Survivor Protection
  • Summary of Insurance
  • Basic and Optional Member Life Insurance Provision
  • Optional Dependant Life Insurance Provision
  • Disability Benefits
  • Ryder’s Disability Management Program
  • Short Term Disability Claims Process
  • Return to Work Policy (Non- Occupational absence)
  • Ryder Disability Benefits
  • Short Term Disability Benefits
  • Long Term Disability Benefits
  • Government Benefits
  • Retirement & Savings Plan Benefits
  • General Information – Ryder Plans{ TC }
  • Ryder Retirement Plan
  • Terms Used to Determine Your Benefit
  • Retirement Benefits
  • Retirement Account
  • Benefits on Early Retirement
  • Benefits on Postponed Retirement
  • Payment of Benefits
  • Payment of Your Retirement Account Benefit
  • Disability Benefit
  • Leaving the Company
  • Death Before Retirement
  • Group Registered Retirement Savings Plan (Group RRSP) { TC }
  • Ryder Deferred Profit Sharing Plan (DPSP) { TC }
  • Government Plans
  • Employee Assistance Program (EAP)
  • Safety At Work
  • Safety, Health and Security Policy
  • Accidents and Emergencies
  • Use of Seat Belts
  • Policies to Know
  • Preventing Workplace Violence
  • Ryder Drug & Alcohol Policy
  • Computer, e-mail, Internet and voice mail policy
  • Electronic Recording Policy
  • Anti-nepotism Policy
  • Leaving Ryder
  • Terminations
  • Final Actions


This benefit is available for the first 60 days of any trip away from home. It gives
you access to a 24-hour-day toll-free number for emergency information from
anywhere in the world (such as referrals to a physician, hospital or translator).

With Medi-Passport from Sun Life, you are one call away from Worldwide
Assistance Services, Inc. (Washington, DC), one of the largest and most
experienced emergency assistance companies in the world.

By calling the 24-hour helpline, Worldwide Assistance will be able to provide you
and your covered dependants with the following emergency assistance services
during the first 60 days of travel:

1. physician and hospital referrals,

2. on-going monitoring of medical treatment if a family member is hospitalized,

3. coordination of transportation arrangements via ground or air ambulance if it
is medically necessary to return a family member to Canada or transfer him to
another hospital that is equipped to provide the required treatment,

4. payment assistance for hospital/medical expenses,

5. legal referrals,

6. a telephone interpretation service,

7. a message service for you, your family, friends and business associates.

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Ryder Truck Rental Canada Ltd.

Page 101

Emergency Payment Assistance

Eligible Hospital/Medical Expenses:

To ensure payment of these expenses,

1. Call the 24-hour help line immediately. If you are physically unable to call
the help line yourself, then have a family member, traveling companion or
medical personnel call for you. Simply showing your Sun Life travel
assistance card to a doctor, nurse or hospital personnel will NOT ensure
payment of these expenses.

2. Worldwide Assistance will verify your extended health coverage and
provincial health care coverage so payments can be arranged on behalf of
you or your covered dependant.

3. You will be required to sign an authorization form allowing Worldwide
Assistance to recover any amounts payable by the provincial health care

4. For expenses that require a percentage paid by you, or that are not covered
under this plan or the provincial health care plan, you must reimburse us for
the excess amount of the payment.

5. If you receive any subsequent bills for these expenses, please forward them
to Worldwide Assistance and they will coordinate payments with the provincial
health care plan and Sun Life.

24 Hour Help line

If emergency assistance is needed, a 24-hour help line is available. Multilingual
coordinators at Worldwide Assistance can access a worldwide network of
professionals who offer help with medical, legal, and other travel related

The 24 hour help line can assist you and your covered dependant if you have lost
your passport or visa, if you need to find a local legal advisor, or if you require
telephone interpretation services. You can also call the help line and leave
important messages for family, friends or business associates; likewise, they can
call the help line and leave messages for you while you travel. Worldwide
Assistance will hold such messages for 15 days.

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When calling the 24-hour help line, please be ready to state your Plan No.,
Certificate No., ID No., and Provincial Medical Coverage Plan/Health Card

Please give Worldwide Assistance your hospital, hotel or other current telephone
number, so they can stay in touch with you.

In an emergency, contact Worldwide Assistance Services Inc. as soon as
possible. Physicians and hospitals can call to confirm benefits and arrange direct
payment. Worldwide Assistance’s operations center in Washington, D.C. is open
24 hours a day.

In the USA and Canada, call:

1 800 511 4610

In Mexico, call:

001 800 368-7878

Elsewhere, call collect:

(202) 296-7493


(202) 331-1528



Remember to add the long-distance calling code to the USA at the beginning of
the (202) numbers above.

You should carry your Medi-Passport card with you whenever you travel outside
your province. If you do not have a card, please contact Nadia Arnone at 905-
812-2370, to receive one.

Exclusions and Limitations

No benefit is payable for

1. expenses incurred by you or your covered dependant due to an emergency
which occurs more than 60 days after departure from your province of

2. expenses for the regular treatment of an injury or disease which existed
before your departure or your covered dependant's departure from your
province of residence,

3. expenses incurred on a non-emergency or referral basis,

4. expenses incurred under any of the conditions listed as an Exclusion in the
Extended Health Provision.

If you are covered as a retired employee, you and your covered dependants
must return to your province of residence for at least 30 consecutive days before
becoming eligible for another 60 days of coverage.

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Due to conditions such as war, political unrest, epidemics, and geographic
inaccessibility, emergency assistance services may not be available in certain
countries. For more information on travelling conditions and the availability of
Worldwide Assistance services in a particular country, please call the appropriate
24-hour help line.

Neither Sun Life nor Worldwide Assistance is responsible for the availability,
quality or results of the medical treatment received by you or your covered
dependant, or for the failure to obtain medical treatment.

Version: December 2006

Ryder Truck Rental Canada Ltd.

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