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Jennifer R.

4414 E. Barothy Road Custer, MI 49405 (231) 342-9342

Objective To provide a compliled vision of my experience and accomplishments. Education ____________________________________________________________________ FERRIS STATE UNIVERSITY Big Rapids, MI Bachelor of Nursing Degree, 2010 GPA: 3.42 Registered Nursing License in Michigan WEST SHORE COMMUNITY COLLEGE Scottville, MI Associates Degree in Nursing, 2002 GPA: 3.0/3.5 IVY TECH STATE COLLEGE South Bend, IN Practical Nurse Certificate, 2000 GPA: 3.25 Profile _______________________________________________________________________ Motivated, personable business professional with a bachelor degree in nursing and a successful 8-year track record of successful leadership/management in the nursing field. Talent for quickly mastering technology experience in multiple computer software formats. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of excellent leadership skills and the ability to maintain department project schedules and deadlines. Flexible and versatile able to maintain a sense of humor under pressure. The ability to multitask in stressful situations. Thrive in deadline-driven environments. Poised and competent with demonstrated ability to easily transcend cultural differences. Excellent team-building skills. Passion for continuing education strive to continually improve knowledge of the nursing field through education and research. Inspired to teach and mentor others in order to encourage/educate on quality in nursing care. Understanding of ethics, cultural diversity and values it is important to recognize and identifiy individual needs or perception when providing care or leadership to others. The utilization of ethics and values in the delivery of care and communication is an essential need to both practice and leadership. Skills Summary ________________________________________________________________

Project Management Report Preparation Written Correspondence

Computer Fluent Customer Service Scheduling

Leadership/ Management Medicare/Medicaid process Professional Presentations

Professional Experience _________________________________________________________ PRESENTATIONS/WRITTEN CORRESPONDENCE/REPORT PREPARATION Prepare complex reports for managed care organizations, ensuring full compliance with agency requirements and tight deadlines. Author professional correspondence to employees and other corporations. Delivery of professional presentations regarding outcomes of research and planning for implementation of evidence-based practice. Author of multiple reports regarding the need for implementation of new processes related to policies and procedures. Communicate medical concepts to patients using laymans terms to facilitate understanding. COMPUTERS/CUSTOMER SERVICES/PROBLEM SOLVING Fluent in multiple computer programs with the ability to learn new systems quickly and efficiently. Experience and success with dealing with clients/patients/families regarding customer service and problem solving. Ability to prepare and mange employee schedules as needed.

PROJECT MANAGEMENT/ORGANIZATION Creation and successful completion of multiple projects related to the implementation of new policy and procedure. Efficient in organizing and maintaining an adequate schedule regarding project needs and unexpected changes. LEADERSHIP/MANAGEMENT/MEDICARE/MEDICAID Experienced leader with excellent management skills including budget planning. Preparation and submission of Medicaid/Medicare MDS per state and federal regulation. Planning and evaluation of state survey inspections including plan of correction.

Employment History ___________________________________________________________ MEMORIAL MEDICAL CENTER Ludington, MI Clinical Quality: Continuing/transition care coordinator, 2007 to Present SENTARA NURSING CENTER Virginia Beach, VA Clinical Manager, 2006-2007 TENDERCARE OF LUDINGTON Ludington, MI Assistant Director of Nursing, 2001-2006

Jennifer R. Williams
4414 E. Barothy Road Custer, MI 49405 (231) 342-9342 Page 2