Professional Documents
Culture Documents
Cyprus,
The role of
E-Governance
In a future Bi-communal,
Bi-zonal,
Federation.
By Andreas Maratheftis
Nueronic IT Consulting
2005
1 Table of Contents
2 Foreword
The recent referendum in Cyprus on April 2004 brought the Cyprus problem closer to a
solution than ever before since the Turkish invasion and occupation in 1974.
With the advancement of technology, we have come to a point to wonder ,“What is e-
governance?”, how can technology empower democracy, how can technology empower
people in Government, and how can Government can utilize technology, to offer services to
it’s citizens. These, am hoping to apply in a scenario of a solved Cyprus problem, based on
the Secretary Generals Kofi Anan Plan (http://www.cyprus-un-plan.org/), of a bi-communal,
bi-zonal federation.
I had several discussions with members of the IT community in Cyprus (Cyprus Computer
Society), debating why there is currently no substantial use of technology in the Cyprus
Government, the reasons behind this, and any, if any, future plans in a united Cyprus. Based
on my conclusions, and based on comments like “e-Governance in Cyprus is non-existent”,”
talking about e-Governance in Cyprus is like talking about Cyprus in NASA space programs”,
I have decided to look into the matter, why is technology not used in Cyprus?, why the vision
of e-Governance is so far away, especially now that Cyprus is part of the EU?
With this report am hoping to make some
3 Prologue
The aim and objective of this report is to investigate, how technology can be used in a
scenario of a solved Cyprus problem based on the context of bi-zonal, bi-communal
federation in terms of the “Anan Plan”.
Although this report does not have political content, it assumes that a possible future solution
of Cyprus may be based upon the criteria and factors set in the UN’s Secretary General, Mr
Kofi Anna plan for the unification of Cyprus. Despite the fact that the “Anan Plan” was reject
by the Greek-Cypriots in April 2004, and accepted by the Turkish-Cypriots, the Cyprus
problem was very close to a solution more than ever before and I believe that if eventually a
solution to the problem is found it will be based on the criteria set in the UN plan.
Moreover, this report will no mention or deal with the Cyprus-Greece-Turkey, history which
goes back as far as 400 years ago, or the hostilities of 1963-4, or 1974.
The internet will be used extensively since the author is currently in the UK. Several attempts
have been made to contact the Cyprus Government for Information but failed. Thus a big part
of this report will be based on assumptions and estimations.
Through this report, I will try to examine the current technology and especially internet related
technologies and recommend ways of applying these to achieve electronic service delivery in
a future Cyprus Government.
4.1.1 Government
Government is the organization, which has the power to make and enforce laws and is the
system that administers the community of people in a specific territory. Today’s, Governments
are elected by the people through the political parties that represent them. There are several
forms of Government including Democratic forms (Parliamentary system, Presidential
System).
(http://en.wikipedia.org/wiki/List_of_forms_of_government)
4.1.2 E-Governance
“E-government is a form of e-business in governance and refers to the processes and
structures needed to deliver electronic services to the public (citizens and businesses),
collaborate with business partners and to conduct electronic transactions within an
organisational entity.” (M, Backus,2001)
Based on my research I believe there are several reasons to justify the above:
The Government is still focused on meeting EU requirements, due to the recent
succession of Cyprus in the European Union.
A large amount of the Government budget is primarily aimed at the alignment of Cyprus
with the EU and on the defence fund, due to the ongoing Turkish occupation.
The technophobe culture of Cyprus citizens.
In 2004, the UN secretary Mr Kofi Anan proposed plan for the settlement of the Cyprus
Problem. Although the plan was rejected by the people, the problem was really close to being
solved, thus I have decided to use the plan, as a basis for this report, and to examine in
general how would the could Government Services be delivered electronically to the bi-
communal community of a bi-zonal state.
Notes:
1. Since the Turkish invasion in 1974 the Turkish Cypriots of the self proclaimed "Turkish
Republic of Northern Cyprus” are only recognised and supported by Turkey.
I believe E-Governance has two tier architecture; the first tier is e-democracy and the
second is e-government. The difference lies in their objectives.
E-Democracy is primarily focused on:
Providing correct and up to date information to the citizen
Motivating the citizen to be actively involved in politics by voting
Providing consultation to the citizen on matters related to services and representation.
EXTERNAL
G2C, Government to citizen G2B, Government to Businesses
Businesses
Citizens E-Governance
G2G,
Government to
Central Local
Government Government
INTERNAL
Thus the Cyprus Government can follow this model. The change can slowly begin by offering
services electronically, either through local Government, or central Government. As this
progresses based on the maturity model, proposed by Gartner (see appendix) the public and
businesses will start asking for more and more complex services.
This however does not mean that all departs of a Government have to be at the same level.
The first stage is Information; the Government may use static electronic means to offer
information to citizens, businesses and Government.
The second phase is more interactive; citizens have a more dynamic relationship with the
Government services, and interact by asking questions through e-mail, downloading forms
and documents.
The third phase the delivery of services becomes more interactive and complex, the public
conducts online transactions, fills out and submits electronic forms, uses Government online
applications and conducts online business.
The fourth stage is the stage in which, all services are under one central location, in one
repository, and would be customized and can be accessed on demand, by the users.
Currently the Cyprus Government as it is, partially in stage two, where the public and
business can view online information and download application forms from the internet.
6 Case Studies
In this section of the report I will try and examine how other countries deploy ICT in
Government and look into ways in which these technologies can be applied in Cyprus.
Furthermore a big number of projects are developed and focused on the local government
such as:
1. E-learning
2. Bridging the Digital Divide
3. Local Authority e-business
4. Wireless internet
5. Smart Cards and
6. Biometrics
(http://www.localegovnp.org/default.asp?sID=1093959843576)
3. Services Canada. A project in which the all government and agencies will be
connected on one secure network that will deliver services electronically over the
internet. Users can, file income taxes, and conduct business related transaction with
the Government online through one portal
4. Electronic Service Delivery on Line Database. ESD is a portal in which in which
users can find material and information on the latest research, case studies, policies
and tools in electronic service delivery.
6.5 Conclusion
The main conclusion that can be drawn from the above case studies is that Cyprus is really
behind, in terms of offering services online, to citizens and to businesses. Although an IT
government services does exists it is mostly focused on providing services and applications
internally.
I believe that as an Information Systems designer I would recommend a roadmap base don
the strategy formed in the UK. I will base that on two main reasons:
1. The Cyprus legislation is very similar and is largely based on the English Legal system
(Cyprus until 1960 was under UK rule).
2. The diversity of cultural and lingual characteristics in both countries.
7 Recommendations
Although the Anan Plan was rejected by the Greek-Cypriot site, the Anan Plan set a roadmap
toward the solution of the problem.
Thus based on the plan and in order to fully integrate IT into government and deliver
government services electronically the following should be taken under consideration and
should be regarded as pre-requisites:
7.1 Pre-requisites
7.1.2 Usability
The systems online have to give clear and concise information of how each service can be
used and should give alternatives. It should take under consideration users of all ages, users
speaking Greek, Turkish and English (the three most spoken languages in Cyprus), users
with disabilities either mental or physical and should cater for these in full.
7.1.2.1 Options
The systems should give the users the ability to perform a task online, download a form or a
document, or manually (go to the specific office) to achieve a task.
7.1.5 Security
Computers nowadays are very vulnerable to external and internal attacks. Moving the
governments processes (information, communication and transactions) online makes matters
even worse. Thus secure networks, firewalls, IT policies, e-mail filtering and anti-virus
software must be enforced.
7.1.9 IT Department
To make all these possible the IT department must be radically enhanced so that it would be
able to comply with the government proposed changes. Thus a solid and ongoing investment
has to be applied. The more the processes change the more vital the role of the IT
department becomes; not only during implementation but also during post- implementation in
order to ensure sustainable development.
7.2.2 Businesses
The web can be used by business to interact with the government in the following ways:
1. Business registration guidelines online
2. Online registration
3. Online patent submission
4. Permits
5. Payment of taxes
The services will be offered online, but of course the users will have the choice to do it
manually.
7.2.3 Government
The web can and must be used internally. These can be achieved trough the following
services:
1. Government central network, in which local councils and government departments
will be interconnected.
2. Interactive Knowledge databases
3. Inter-governmental transactions.
7.2.4 Legislation
In the future government both the Greek-Cypriot and Turkish-Cypriot sections must vote and
create legislations that ensures :
1. The citizens privacy
issues together with videos or pictures through a national health databse, or can at no time
retrieve information on available blood types and refer the patients to the nearest blood
clinics.
Social 1. Promote e-learning 1. More training needed 1. Increased employment 1. Greek and
2. Increase Public awareness of IT 2. Technophobe culture 2. Life long learning Turkish conflict
3. Increase in knowledge and skills 3. Bi-lingual barriers 3. Promotion of internet history
4. Make citizen-government interaction 4. Cultural and religion services 2. Social
simpler diversity 4. Better education resistance
5. Skill shortage standards 3. Privacy and
6. Competition with confidentiality
private sector issues.
Economic 1. External Funding 1. Limited budget (initially) 1. Increase in revenue 1. Benefit fraud
2. Coalition with private sector 2. Private sector 2. Cost efficiency 2. Corruption
3. Private funding competition 3. Increase in government
and businesses
interaction
Technological 1. Internet, motivating factor 1. Shortage of skilled 1. Use of hardware donated 1. Constant
2. Numerous projects personnel from the private sector changing of
3. New business creation 2. High costs of 2. Coalition with EU technology
4. Creation of Knowledge bases technology countries 2. Constant
3. Shortage of IT 3. Investment of private changing of
standards sector technology in standards
4. Cost of internet government 3. Constant
changing of
government
and citizen
requirements
10 Implementation
Thus, form the above we can see the threats and weaknesses that the new government
could expect when attempting to implement an e-governance. Having said that, I believe that
if the government decides eventually to implement e-governance schemes; it has to do so
based on a strategy and a framework of action.
This report however will not deal in detail of how each section of e-governance will be
implemented, due to the fact that this report is based on future conditions that in case may
never take place. Thus I will recommend a strategy that is not solely based on the Ana Plan
but can also be used in other more general situations.
However it is important that every government in this case a bi-zonal federation, focuses on
a set of goals or “success factors” that will help the transformation process to run smoothly.
These are:
1. Political solidity and constitutional awareness
2. Citizen to Government trust
3. Cultural identity, one united Cyprus or a different zonal identities, Greek-Cypriots and
Turkish-Cypriots, or just Cypriots?
4. Economic stability and level of education and public skill sets
Thus the central government has to initially build the foundation of e-governance, and steadily
implement the e-governance maturity model. This can be achieved by first setting an overall
goal, and then build the tasks that are needed to achieving that task. In detail the government
has to determine:
1. The projects that when combined can lead to the final objective.
2. Costs and benefits
3. Plans
4. Boundaries
5. Constraints
In real time conditions I believe that the central government should follow the following
strategy:
1. Set and goals and create projects in local councils of each zone
2. Combine projects of each local council in each zone to achieve the zone objective
3. Combine the zone’s projects to achieve the overall government e-governance vision.
This can be summarised in the model below:
11.1 Review
If the final solution of Cyprus is indeed a bi-zonal and bi-communal federation then I believe
that the recommendations found in this report would benefit both parties. Although, a project
such as this could not be confined in a 4000 word essay, but it would rather need years and
years of study and trial and error, it is a start that would give readers an overall idea of the
current affairs in Cyprus in terms of technology in government. A bi-zonal or bi-communal
country does not mean that a wall will be build between the two communities, but rather the
two communities will be working towards a common goal. Thus is I think, my implementation
recommendation could be easily applied. Local councils of each zone should work for the
goal of each zone and each zone should work to achieve the overall government objectives.
Thus based on the maturity model (see appendix) both communities can initially start small,
the first steps would be making their web sites more dynamic and begin offering services
preferably in the local government sector first and the progress to the zone sector and lastly
on the main government sector.
The tools and technology are there, and more affordable than ever before, there is a large
number of IT specialist currently in Cyprus, and this were perhaps the government will face
problems, the competition with the private sector, in terms of skillsets.
The government though should take advantage of the private sector. It should create
initiatives in which businesses in the private sector are actively involved and aid the
government in achieving its objectives.
People in Cyprus, at least middle aged adults and or pensioners are technophobes and a
big number of that population especially in rural areas, does not own and cannot use a
computer. Thus evidence of digital divide are very clear in these areas. This were both zones
should strive to break that gap by raising the public’s awareness on technology and the
electronic delivery of services and ensure that all citizens clearly understand the benefits ICT
can offer.
There are a numbers of ways to integrate technology in government; and the case studies I
have looked at are just a small “piece of the pie”. Although Cyprus is really behind in this
sector, that is not necessarily bad. Because the government could benefit from the projects of
other countries, seek advice and see paradigms of the technologies in use, and most
importantly learn from other peoples mistakes. There’s no reason for the government to “re-
invent the wheel”, countries in the EU and other countries have used the technology before,
the costs are there, the studies both technological and social exist, thus, I think the Cyprus
government should make full use of these and adapt them to bi-communal, bi-zonal state.
11.2 Conclusion
This report’s main objective was to examine, ways in which a future united Cyprus
government based on a bi-zonal, bi-communal plan, could offer government services
electronically, to citizens, to business, and internally to government.
This was based on Gartner’s e-governance four phase maturity model. Through several
considerations I came to the conclusion that Cyprus, the Greek-Cypriot part, is still in phase
one of the model, as for the Turkish-Cypriot part, its more or less in the same level. Thus, this
would be a difficult change, and considering the number of barriers, already present, as
shown in the SWOT analysis, this may even take up to ten years or more to be implemented.
I have suggested a number of ways in which e-governance could be implemented in Cyprus,
but the main recommendation would be to start small, preferably on the web and slowly
progress into larger and larger projects.
12 Appendix
13 References