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The Thought Processes, Habits And Philosophies 0f The Great 0nes
Steve Siebold
Published by London House
wwuz londonhous epres s. com
@ 2010 by Steve Siebold
All Rights Reserved. Printed in the United States.
No pafi of this book may be reproduced, stored in
or introduced into a retrieval system, or transmit-
ted, in any form or by any means (electronic, mechani-
cil, photocopying, recording or othenxrise) without the
prior written permission of the copyright owner.
Ordering Information
To order additional copies,
visit mentaltoughnes s s ecrets. com
or call 561-733-9078
ISBN: 978-0-97 55003-5-4
Credits
Editor: Gina Carroll
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Dedication
This book is dedicated to the three most important people in my
life, for their never-ending love, support and encouragement in the
rea)tzatton of my goals and dreams.
Dawn Andtews Siebold, my beautiful, loving wife of almost 20
years. You are my soul mate and best friend. I feel best about me
when I'm with you. We've come a long way since sub-man. I love
you.
Walter and Dolores Siebold, my parents, for being the most
Ioving and supporting parents any kid could ask for. Thanks for
everything you've done for me. I love you.
I V
3 " 1 4 1II MI =I ff
A c k n o w l e d g e m e n t s
To my late business partner and best friend, the great Bil l Go ve ,
for everything you taught me and all the fun we had together build-
ing Gove Siebold Group. We will meet again, Spider. I miss you.
To A d a Go ve , for loving and taking care of Bill for all those years,
and for always supporting our work at Gove Siebold Group. Bill
lived a longer, healthier and richer life because of you.
To Larry Wil s o n , for being a great friend and mentor, and for
showing me how the system works.
To Bo b Pro c t o r, for promoting Gove Siebold Group tirelessly
over the years. For always pushing me to think big.
To Jo hn R. Span n ut h, for introducing me to Bill Gove, and for
always encouraging me every step of the way. There would be no
Gove Siebold Group without you.
To Ke it h Harre l l , for your friendship, guidance and endless
referrals.
To Lo u Wo o d , for your friendship, and for your ongoing feed-
back during the mental toughness process. A speaker could never
have a better client. A person could never have a better friend.
V
To all of the members of Gove Siebold Group's National Board
of Advisors: Dr. Tony Alessandra, Bill Brooks, Jim Cathcart,
Dave Yoho, Dr. Jim Tunney, Mark Victor Hansen, Randy
Gage, Patricia Fripp, Larry Wilson, Nido Qubein, Brian
Tracy, Bob Proctor, Ray Pelletier. For all of your advice and
guidance over the years.
To Jay Travis and Christy Travis Hey, for being the example
of what's possible as adults when you begin the mental toughness
process as children.
To Magic Sammy Lankford, for being a great friend and mentor
when I needed you most.
To Brian Lee Allen, the original great one, for helping me find
my way home.
VI
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F o r e w o r d
It's important to understand that the author of this book, Steve
Siebold, is not an ordinary coach, but a world-class Mental Tough-
ness Coach. As you ponder whether or not this book is for you,
think about your life. How well are you performing in the areas of
your life you deem to be most important? Are you thriving or just
surviving? Are you at the top of your game or sitting on the bench,
watching others play, wishing you could be the star performer?
No matter how you've answered these questions, you're going to
want to read this book. Why? You already know that good per-
formance coaching is like eating healthy food. What you eat influ-
ences your energy and your body's performance. So eating healthy
food just makes good sense.
But what controls how well you perform? What you think con-
trols how you perform -- pure cause and effect. Your thinking is
the cause. Your performance is the effect. So thinking the right
thoughts (and acting on them) makes great sense. In fact, it makes
Performance Champions. And a steady diet of "high-performance
thought food" is contained in 177 Mental Toughness Secrets of the
World Class. It's your recipe for a great life, the "thought food" of
champions.
Oh, did I mention that you, too, are a coach? You are the one who
chooses your thought food. You're the one who swallows your
thought food. And, you're the only one who is accountable for
what you swallow (think). For better or worse, you are your own
head coach, the coach of what thoughts are in your head.
V II
But don't despair, Steve is here to save the day. Steve is my good
friend and your primary assistant coach. He's here to assist you
in making the best choices possible -- the thoughts you feed your
brain. He does this by studying the thought diets of the highest
performers in a variety of fields. No surprise, the best of the best
feed their brains similar thought foods. This book shares this food
with you.
Steve makes it easy and convenient for you to say, "I'll have what
the champion performers are having." If you want to Be like a
champion, you've got to Think like a champion.
Come on coach, start the Mental Toughness diet now!
Start today Playing to Win the Great Game of Your Life. There's
a champion performer inside you just waiting to Get in the Game
and lead a life really worthy of living.
Larry Wilson
Founder
Wilson Learning
Co-author of Play to Win,
Choosing growth over fear in work and in life and author of
the personal growth process, The Great Game of Life.
I
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I n t r o d u c t i o n
I have had the privilege of competing against, coaching, being
coached by and observing world-class performers since I was
six years old. As a junior tennis player competing throughout the
United States from ages 7-18, I became fascinated with what it
takes to become a champion. My dream was to be ranked among
the Top 10 players in the world, but I fell short. At my best, I
hovered around the Top 500 in the world, and that's as high as I
could seem to reach. Deep down, I knew I had the talent to make
my dream a reality, and I knew the missing link was mental. After
I hung up my racquet for the last time, I became obsessed with
uncovering the mental toughness secrets of champions. Starting
in 1984, I spent every free moment conducting interviews with
champions, reading their books and studying everything I could
get my hands on about the psychology of peak performance. My
friends said I was obsessed. They were right. This book is the
result of my 20-year obsession.
When I started to implement the ideas in this book, my whole
life changed. It wasn't overnight, but sometimes it seemed like it.
There's no magic here, just practical thought processes, habits and
philosophies drawn from the greatest performers in the world.
This book contains no theories. Every secret comes straight from
the street of experience, either my own or that of our clients. This
book is loaded with ideas you can implement immediately. Some
will be familiar, and some new All of them have the power to
catapult your results, no matter how high you're flying. As a matter
of fact, the people who get the most value out of our mental
IX
toughness process are the world class. They are always trying to
gain an edge and get better, which is one of the reasons I think so
highly of them.
I've held nothing back in this book, which means that at times you
may find yourself slightly offended. This book is constantly com-
paring 'average people' with 'world-class people'. These terms are
used to get your attention and make you ask, "Which one am I?"
Of course there are no 'average people', just average performers
getting average results. We are all equal as human beings. I simply
use these terms in reference to performance and results.
It's been said that speakers and writers espouse wisdom on the
very topic they need most. Now that you know my story, you know
this is true for me. After 20 years of studying and teaching mental
toughness to people throughout the United States, Canada, and 10
other countries, I can honestly tell you that many times I still think
like a complete amateur, operating out of the same middle-class
consciousness that I ridicule in this book. After all these years, my
mental toughness growth is still a work in progress. The good
news is that mental toughness is a skill that can be learned, and the
tougher you get, the bigger you'll dream and the more fun you'll
have.
Mental toughness is the ticket to becoming one of the great ones.
I hope you'll decide to join the club.
Steve Siebold
May 1, 2004
Mexico City, Mexico
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Dedication
 III
Acknowledgements  V
Foreword  VII
Introduction  IX
1
The World Class Operates From Objective Reality  21
2 World-Class Wealth Begins With World-Class Thinking 24
3 Champions Have An Immense
Capacity For Sustained Concentration  26
4 Champions Are Driven By Emotional Motivators  27
5 The Great Ones Separate Truth From Fact  29
6 Champions Lead Through Facilitated Introspection  30
7 The Great Ones Know They Are Unaware  32
8 Champions Develop World-Class
Beliefs Long Before They Become Champions  33
9 Champions Embrace Relativity  35
10 The World Class Compartmentalizes Emotions  36
11 The World Class Connects
To The Source Through Gratitude  37
12 Champions Know Adversity Is The
Catalyst Of Mental Toughness  39
XI
13 The Great Ones Do It All With Class  
40
14 Champions Make 'Do or Die' Commitments  
41
15 The World Class Is Consistently Great  
42
16 Champions Understand Logic vs. Emotion  44
17 Champions Are Willing To Suspend Their Disbelief  46
18 The World Class Is Ferociously Cooperative  47
19 Champions Are Curious  
48
20 The Great Ones Possess Supreme Confidence  50
21 Champions Evolve From Competing to Creating  51
22 Champions Remember Their Roots  53
23 The World Class Never Bows To Criticism  55
24 Champions Believe In Choice  56
25 The World Class Embraces Metacognition  57
26 Professional Performers Don't
Require Immediate Compensation  58
27 Champions Embrace Conflict For Growth  59
28 Champions Are Comeback Artists  60
29 The Great Ones Are Masters Of Their Work/Rest Cycles  62
30 The World Class Is Coachable  63
31 Champions Are Mentally Engaged In The Creative Process  64
X II
7
40
32 Champions Operate With A Clear Conscience  66
41
33 Common Sense Is The Foundation Of High Performance  67
42
34 Champions Always Strive For Greater Competence  68
44
35 Champions Develop Bravery In The Battle For Their Dream  70
46
36 Champions Hold Strong Convictions  71
47
37 The Great Ones Know The Power Of Conversation  72
. 48
38 Champions Are Decisive  73
. 50
39 The Great Ones Choose Discipline Over Pleasure  75
. 51
40 The World Class Is Determined To Win  76
. 53
41 Champions Dedicate Their Lives To Greatness  77
. 55
42 Champions Are Driven By A World-Class Belief System  79
. 56
43 The World Class Has Great Expectations  80
. 57
44 The Great Ones Are The Most Enthusiastic People Alive  82
45 Champions Love What They Do  83
,. 58
46 Champions Create A Winning Environment  84
.. 59
47 The World Class Makes Exercise A Priority  86
.. 60
48 The Great Ones Are Professional Failures  87
.. 62
49 Champions Have Tremendous Faith  89
.. 63
50 Champions Handle Fear Like A Snake Charmer  90
.. 64
X III
51 The Great Ones Evolve From
Fear To Love Based Motivation  
91
52 Champions Understand The Limits Of Money  92
53 Champions Are Future-Oriented  94
54 The Great Ones Challenge The Facts  95
55 Champions Are Driven By Fun  96
56 The Great Ones Learn To Forgive  97
57 Champions Know Why They Are Fighting  98
58 Champions Know Very Good Is Bad  100
59 The World Class Embraces Free Enterprise  101
60 Champions Believe In Global Citizenship  102
61 The Great Ones Don't Give Back . . . They Just Give  103
62 The World Class Is Obsessed With Their Goals  105
63 The Great Ones Believe They
Cannot Fail ... They Can Only Learn And Grow  106
64 Champions Are World-Class Communicators  107
65 Champions Are Products Of Their Habits  108
66 The Great Ones Understand The Power Of Humility  109
67 The World Class Achieves
Happiness From Being And
Becoming, Not Acquiring And Possessing  111
68 Champions Believe In Honesty  112
X IV
69  The World Class Knows Great
91 Ideas Are The Solution To Success  113
92
70  The Great Ones Are Products Of Their Own Imagination  114
94 71  Champions Don't Let Feelings Get In Their Way  115
95 72  The World Class Operates From Love And Abundance  117
96 73  World-Class Leaders Are Willing To Get Fired Everyday  119
97 74  Champions Don't Care Who Gets The Credit  120
98 75  Champions Are Zealots For Change  121
100 76  The Great Ones Operate With Integrity  123
101 77  The Great Ones Are Bold  124
102 78  Champions Are Interdependent  125
103 79  The World Class Knows The Leader's Primary Role  126
105 80  A World-Class Attitude Leads To World-Class Happiness  127
81  Champions Seek Balance  129
106
82  Champions Are Professional Listeners  130
107
83 The Great Ones Are Masters Of Momentum  131
108
84  World-Class Achievement Requires Teamwork  133
109
85  Champions Evolve From Proving
Themselves To Expressing Themselves  134
111 86  World-Class Managers See Themselves As Change Agents  136
112 87  Champions See Mistakes As Intellectual Capital  137
X V
88 The Great Ones Only Negotiate Win-Win Deals  
138
89 The World Class Builds And
Nurtures An International Network Of Contacts  140
90 The Great Ones Never Hesitate To Seize Opportunity  142
91 Champions Are Masters Of Mental Organization  143
92 The World Class Catapults Their
Consciousness By Overcoming Obstacles  145
93 The Great Ones Are At Peace With Themselves  146
94 Champions Know The Power Of Persistence  148
95 The World Class Pursues Power To Manifest Their Dreams  149
96 The Great Ones Always Push For Progress  151
97 Champions Praise People Lavishly And Often  152
98 The World Class Is Always Willing To Pay The Price  154
99 The Great Ones Are Aware Of Their Limitless Potential  155
100 Champions Prepare To Win  157
101 The World Class Is Committed To Personal Development  158
102 The Great Ones Are Problem Solvers  159
103 Champions Are Obsessed With Productivity And Results  161
104 The World Class Is Profit Driven  162
105 The Great Ones Take Responsibility  163
X V I
.138 106  Champions Take Risks  164
107  The World Class Has Tremendous Self-Respect  166
.140
108  Champions Know Revenge Is For Amateurs  167
.142
109  Champions Keep Things In Perspective  169
.143
110  The World Class Raises Their Rate Of Vibration At Will  170
..145 111  The Pros Reward Themselves For Execution  173
..146 112  Great Leaders Understand Recognition  174
..148 113  Champions Know The Power Of Programming  176
.. 149 114  Champions Are Of Good Cheer  177
..151 115  The Great Ones Are Learning Machines  179
_.152 116  Champions Change Their Emotional Responses  180
..154 117  The Great Ones Have A Sense Of Urgency  183
...155 118  The World Class Believes In Servant Leadership  185
...157 119  The Great Ones Make The Complicated Simple  186
...158 120  Champions Understand Success  187
...159 121  Champions Thrive On World Class Self-Talk  188
...161 122  The Great Ones Know Salespeople Drive All Business  190
...162 123  Champions Know Security Is A Perception  191
...163 124  The World Class Believes In Self-Reliance  193
125  The Great Ones Manufacture Their Own Self-Image  194
X VII
126 Champions Are Bold And Daring Visionaries  196
127 Champions Never Say Die  198
128 Champions Define Winning As Personal Progress  199
129 Champions Know Abundant Health
Begins With Body Weight  201
130 The World Class Seeks The Wisdom Of The Ages  202
131 World-Class Employees See Themselves As Self-Employed  204
132 The Great Ones Aren't Afraid To Suffer  205
133 Champions Learn From Role Models  206
134 The World Class Believes In The
Power Of Self-Understanding  208
135 The Great Ones Evolve From Success to Significance  209
136 Champions Know Humor Is No Joke  211
137 The World Class Is Character Conscious  212
138 The World Class Builds On Support  213
139 Champions Have A World Class Work Ethic  214
140 The World Class Dreams Of The
Future, Yet Lives In The Present  215
141 The Great Ones Know How To Say "No"  216
142 Champions Are Not Addicted To The Approval Of Others  217
143 The World Class Loves Liberty  218
X VIII
196
144 The Great Ones Seek Solitude  219
198
145 Champions Are Happily Dissatisfied  220
199
146 The World Class Masters Time Management  221
147 Champions Follow The Results Matrix  222
201
148 Champions Avoid Delusion  224
202
149 Champions Feed Their Vision And Starve Their Fear  225
204
150 The Great Ones Are Powerful Public Speakers  227
205
151 The World Class Develops Emotional Intelligence  228
206
152 The World Class Forms Brain Trusts  230
208
153 The Great Ones Are Obsessed With Strategic Advantages  231
209
154 The World Class Reframes Painful Past Experiences  232
.211
155 Champions Know Their Brains' Primary Purpose  233
.212
156 The World Class Focuses On 'The Why'  234
.213
157 The Great Ones Are Critical Thinkers  236
.214
158 Champions Live By The Law Of Attraction  237
159 The Great Ones Use Mentors  239
.215
160 Champions Are Congruent  240
.216
161 The Great Ones Seek Fulfillment  241
.. 217
162 Champions Escape Excessive Cognition  242
..218
X I X
163 The Great Ones Are Masters Of Follow Up  
244
164 Champions Do What's Right  
245
165 The Great Ones Think Big  
246
166 Champions Build Cocoons  
247
167 The World Class Chooses Repentance Over Blame  249
168 The Great Ones Grow Up  
250
169 Champions Embrace Diversity  
252
170 The Great Ones Use World-Class Language  253
171 Champions Understand Cause And Effect  254
172 The World Class Relies On Infinite Intelligence  255
173 The Great Ones Manifest Energy  257
174 Champions Embrace Nonlinear Thinking  258
175 The World Class Gets Paid To Think  259
176 The Good And Great Are Separated By A Razor's Edge  261
177 School Is Never Out For The Great Ones  263
Learning Resources  
265
About The Author  
281
X X
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249
250
252
253
254
255
257
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.261
.263
.265
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T H E T H O U GH T P R O C E S S E S , H AB I T S AN D P H I L O S O P H I E S O F T H E GR E AT O N E S
2 1
1
T h e W o r l d C l a s s O p e r a t e s
F r o m O b j e c t i v e R e a l i t y
"Am a t e ur p e r fo r m e r s o p e r a t e fr o m d e l us i o n, p r o s o p e r a t e
fr o m o b j e c t i v e r e a l i t y . T h e gr e a t o ne s ' h a b i t s , a c t i o ns , a nd
b e h a v i o r s a r e t o t a l l y c o ngr ue nt wi t h t h e s i ze a nd s c o p e o f
t h e i r ul t i m a t e v i s i o n. T h a t 's wh y we c a l l t h e m c h a m p i o ns ."
— Steve Siebold
n 20 years of competing, coaching and working with perform-
ers sfrom various fields, I 've discovered most amateurs suffer
from mild to severe delusion in relation to their efforts and com-
petencies. I n other words, most people delude themselves into
thinking they are working harder then they are, and that they are
more competent than they actually are. O f the five major levels of
conscious awareness, (poverty, working, middle, upper, and world)
my experience has been that performers at the middle-class levels
of consciousness suffer the grandest delusions. T he poverty level
is barely surviving and living in a very harsh set of circumstances.
T he working class is punching a mental time clock and counting
the days until retirement. T hey're usually not expecting much, and
no one around them expects much, either. T hey are typically not
concerned about climbing any higher. I t's the middle class that is
most incongruent with reality. T hey are operating at a high enough
level to understand that higher levels exist. Although they don't
expect to get there, the thought crosses their minds from time to
time. B ecause of their low expectations, their actions are incon-
gruent with their desires. I n other words, they want to live the life
of the world class, but are unwilling to pay the price. S ince this
reality is too harsh to bear, they delude themselves into thinking
2 2  
177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS
they are doing everything in their power to get ahead. Of course,
they're not. They'll tell you they're putting in far more time than
they are. They'll swear they are thinking about their vision all the
time, but they're not. The world class is brutally honest with them-
selves, and they tend to look reality in the face. They err on the
side of over-practicing and over-preparing. Champions know that,
to ascend to the top, you must first be operating from a mindset
of objective reality. Self-deception and delusion have no place in
the professional performer's consciousness.
LEVELS OF AWARENESS
(Individual World View)
World-Class Consciousness — 5% of population
Upper-Class Consciousness — 10% of population
Middle-Class Consciousness — 70% of population
Working-Class Consciousness — 10% of population
Poverty-Class Consciousness — 5% of population
~~ACTION STEP FOR TODAY
Make a commitment to check delusion at the door. Be honest
and ask this critical thinking question: "Are my habits, actions
and behaviors congruent with the vision I have for my life?"
WORLD-CLASS RESOURCE
Get a copy of Leadership and Self-Deception, by The
Arbinger Institute. This book made me reexamine my entire
belief system. It's a must-have for your mental toughness
library.
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T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
 
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MIDDLE CLASS VS. WORLD CLASS
1. T he Middle C lass competes — the World C lass creates.
2 . T he Middle C lass avoids risk — the World C lass manages risk.
3 . T he Middle C lass lives in delusion — the
World C lass lives in objective reality.
4. T he Middle C lass loves to be comfortable — the World
C lass is comfortable being uncomfortable.
5. T he Middle C lass has a lottery mentality — the
World C lass has an abundance mentality.
6. T he Middle C lass hungers for security — the World
C lass doesn't believe that security exists.
7. T he Middle C lass sacrifices growth for safety — the
World C lass sacrifices safety for growth.
8. T he Middle C lass operates out of fear and scarcity — the
World C lass operates from love and abundance.
9. T he Middle C lass focuses on having — the World C lass focuses on being.
10. T he Middle C lass sees themselves as victims — the
World C lass sees themselves as responsible.
11. T he Middle C lass slows down — the World C lass calms down.
12 . T he Middle C lass is frustrated — the World C lass is grateful.
13 . T he Middle C lass has pipedreams — the World C lass has vision.
14. T he Middle C lass is ego-driven — the World C lass is spirit driven.
15. T he Middle C lass is problem oriented — the
World C lass is solution oriented.
16. T he Middle C lass thinks they know enough
— the World C lass is eager to learn.
17. T he Middle C lass chooses fear — the World C lass chooses growth.
18. T he Middle C lass is boastful — the World C lass is humble.
19. T he Middle C lass trades time for money — the
World C lass trades ideas for money.
2 0. T he Middle C lass denies their intuition — the
World C lass embraces their intuition.
2 1. T he Middle C lass seeks riches — the World C lass seeks wealth.
2 4
 
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2 2 . The Middle Class believes their vision only when they see it  the
World Class knows they will see their vision when they believe it.
2 3. The Middle Class coaches through logic — the
World Class coaches through emotion.
2 4 . The Middle Class speaks the language of fear — the
World Class speaks the language of love.
2 5. The Middle Class believes problem solving stems from knowl-
edge — the Wold Class believes problem solving stems from will.
2
W o r l d - C l a s s W e a l t h B e g i n s
W i t h W o r l d - C l a s s T h i n k i n g
"Wealth is the product of a man's capacity to think"
— Ayn Ranch 1905-1982, author, philosopher
I
f you got out of bed this morning and went to work because
you wanted to, you are in control of money. If you got out of
bed this morning because you had to, money is in control of you.
Even in the wealthiest nation in the world, 99% of the population
is being controlled by money. The effect is lack of money. The
cause is thinking. Albert Einstein once said, "a problem cannot be
solved at the level of consciousness in which it occurs." Knowing
this, champions raise their level of consciousness by studying how
the world class creates wealth. The middle class believes formal
education is the answer to acquiring wealth, yet very few academ-
ics are wealthy. They seek advanced degrees and certifications
and are confounded when these things don't bring them riches.
While the great ones are strong advocates of higher education,
they don't believe it has much to do with acquiring money. The
middle class trades time for money. The world class trades ideas
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
L D C L A S S
25
that solve problems for money. Money flows like water from ideas.
T he middle class often scorns the world class out of frustration
over a lack of money, yet the answer to earning more than they
can spend has been in their lap their whole lives. I deas -- it's such
a simple concept that the majority misses it. T he poverty class
talks about and regurgitates the past; the middle class talks about
other people; and the world class talks about ideas. P rofessional
performers know money doesn't care which direction it flows.
T hey know the world will bend over backward to make them rich
if it will help them solve their problems. A bout 150 years ago,
Karl Marx was sure the working class, as a whole, would rise up
and overcome oppression if they had a chance. What Marx didn't
figure into the equation was the poverty-driven thought process
of the people. G ive people operating at middle-class conscious-
ness a million-dollar opportunity, and they will find a way to make
it back to the middle class. I t is where their limited self-image tells
them they belong. T he difference has nothing to do with reality.
I t's all perception in the mind of the performer.
~~ ACTION STEP FOR TODAY
A sk this critical thinking question: "A t what level of monetary
:cause  success do I feel most comfortable? a) poverty class b) middle
)ut of  class c) world class." Where you feel most comfortable reflects
f you.  your self-image, and most likely, your current status. I f you want
lation  to become wealthier, begin by raising your self-image by upgrad-
, 7 . T he  ing the self-talk you use regarding money and finances. I f all you
lot be  do is chase more money, you are simply attacking the effect. T he
owing  cause is how you think, and if you improve the cause, the effect
g how  will take care of itself
brmal
adem-
:ations
riches.
ration,
y. T he
s ideas
~~I WORLD-CLASS RESOURCE
R ead You Were B orn R ich, by B ob P roctor. T his man knows
more about the mind/money connection than anyone alive.
I study everything he produces like a scientist.
L earn more about him at www.bobproctor.com
ie
2 6  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
3
C h a m p i o n s H a v e A n I m m e n s e C a p a c i t y
F o r S u s t a i n e d C o n c e n t r a t i o n
"Nothing can add more power to your life than concentrating
all of your energies on a limited set of targets."
—Nido Qubein, speaker, author, philanthropist
C
hampions are famous for concentrating their energy and
efforts on what they want and blocking out anything or
anyone who threatens that focus. While average people haphaz-
ardly pursue loosely defined goals, champions concentrate on the
attainment of a singular purpose with an intensity that borders on
obsession. World-class performers invest an inordinate amount of
time and energy in selecting their major goals. While the masses
consider making changes every New Year's Eve, the goal setting
and planning process is an everyday habit of champions. When
the goals are set, champions put mental blinders on and move
forward with dogged persistence and ferocious tenacity. World-
class performers create such an intense level of concentration
to overcome challenges and achieve goals that it is the last thing
they think about before they fall asleep, and the first thing that
hits them when they wake up. The great ones dream about their
goals so frequently that they often keep pen and paper on the
nightstand so they can quickly record any ideas or solutions that
come to them in the middle of the night. While average people
see world-class performers' successes as a matter of intelligence
or luck, champions know sustained concentration of thought and
action is usually the true key to their success.
41 1 1I1 =1 1 1 M 1 1 1I=1 1 1 1 1 1 1
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
 
2 7
. D C L A S S
i t y
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MAW/MW, /MAIMMIWAYMMAMMAZIAWMAWAVAMMWAMMAMMMMOMMAAMMAMWMMMIMMAMM, MMAM97 MOW,
ACTION STEP FOR TODAY
Wr i te down the si ng le most i mpor tant g oal you want to achi eve
i n the next twelve months and make a commi tment to concen-
tr ate on achi evi ng i t — no matter what i t takes.
NI WORLD-CLASS RESOURCE
Read Focal Poi nt, by Br i an Tr acy. Thi s book i s r equi r ed
r eadi ng for all Mental Toug hness Uni ver si ty cli ents i n cor -
por ate Amer i ca.
4
and
i g or
)haz-
n the
r s on
nt of
L asses
i mng
X/hen
move
7or ld-
mti on
thi ng
)- that
thei r
n the
s that
eople
g ence
i t and
C h a m p i o n s A r e D r i v e n B y
E m o t i o n a l M o t i v a t o r s
"When a per for mer beg i ns to exper i ence physi cal or emoti onal
pai n i n the heat of the battle, the br ai n, whose pr i mar y r ole
i s self pr eser vati on, asks the questi on: 'Why must I suffer ?'
The champi on wi ll answer the questi on wi th the vi si on they
have car efully constr ucted, and they wi ll conti nue to fi g ht.
Si nce the masses lack thi s mental clar i ty and have no r eason
to suffer , they qui t as soon as the pai n ki cks i n. Developi ng a
wor ld-class vi si on i s the secr et to wor ld-class moti vati on."
—Steve Siebold
T
he masses ar e pr i mar i ly moti vated by extr i nsi c moti vator s,
such as mater i al possessi ons and money. The wor ld class
i s moti vated i ntr i nsi cally, by thei r dr eams, desi r es and passi ons.
Exter nal moti vati on i s shor t li ved, whi le i nter nal moti vati on i s
near ly i mpossi ble to exhaust unti l the g oal i s achi eved. The r ah-r ah,
jump-up-and-down moti vati onal pep talks ar e fun and tempor ar -
i ly moti vati ng , yet lack the r eal fi r e emoti onal moti vator s g ener -
ate. Wor ld-class leader s know the secr et to moti vati ng themselves
: 1 2 1 1 1 1 = 1 1 1 1 1I1 1 = =I1 1 1 1 1 =
28  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
and others is discovering what they will fight for when the going
gets tough. The great ones move from logic-based motivators to
emotion-based motivators. They know the key to finding the true
power of the individual lies in the deep recesses of the psyche. The
process great leaders and coaches use is tedious, time consuming,
and simple: ask questions, and don't stop until you have landed on
the emotional hot buttons. World-class coaches keep digging until
they hit the vein of gold — when the performer begins answering in
terms of how they feel, as opposed to what they think. When they
hit the vein of gold, they continue to probe until the performer
reaches an emotional high point, known in performance circles as
the white moment. The white moment is the strongest emotional
driver of a performer. Coaches use emotional drivers to motivate
and inspire performers to push far beyond their threshold of pain,
to accomplish feats that, without this level of motivation, would
be impossible.
~~ ACTION STEP FOR TODAY
Ask these five critical thinking questions:
1) What am I willing to fight for?
2) What values do I hold dearest to my heart?
3) What values would I be willing to die for?
4) If I could achieve a single thing, what would make all my
hard work worth the struggle?
5) If I had thirty seconds left to live, what would I tell my
children are the three most important things I learned about
how to live a happy life? Your answers will tell you a lot
about what drives you emotionally.
~~I WORLD-CLASS RESOURCE
Read Authentic Happiness, by Martin Seligman, Ph.D.
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
 
29
R D C L A S S
going
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5
T h e G r e a t O n e s S e p a r a t e
T r u t h F r o m F a c t
"We have to live today by what truth we can get today
and be ready tomorrow to call it falsehood."
—William James, 1842-1910, author
V/htl • e average performers tend to believe truth and fact
are the same, the world class knows there is a difference.
Champions use their critical thinking skills to make a clear distinc-
tion between truth and fact. Fact is reality. Truth is our perception
of reality, and perceptions are subjective. One person perceives
giving to charity as an expense, while another perceives it as an
investment in someone else's life. The fact is that many people give
to charity; whether it's an expense or an investment is a percep-
tion. Which line of thinking represents truth? Both. In the minds
of individuals, perception equals truth. This subtle distinction
allows the great ones to understand themselves and others at a
higher level of awareness. The masses tend to operate from truth,
which is often a distorted version of facts. Champions make deci-
sions based on facts, not feelings. The world class also uses this
understanding of truth and fact in their mental programming. The
great ones know the conscious mind functions most effectively
on fact, while the subconscious can be programmed with truth.
Since the subconscious is unable to make the distinction between
fact and truth, champions program their subconscious minds to
believe their visions, dreams and ideas as truths. Because the sub-
conscious doesn't have the ability to reject an idea, it accepts it as
truth and begins to create behaviors that are congruent with this
new "truth." The conscious mind knows this "truth" is not fact,
3 0
 
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
and tension begins to build between the conscious and subcon-
scious, creating cognitive dissonance As a result, the two go to
work to create congruency. The great ones are not only aware of
the difference between truth and fact, but they also know how to
use them both to get what they want.
IACTION STEP FOR TODAY
Write down 10 things you know are fact, and rethink each by
asking, "Is this really a fact, or a truth I've created from my own
or others' perceptions?" For example: is it a fact that the sky is
blue? Is it a fact that you are a nice person? Is it a fact that the
faithful will be rewarded in heaven? You'll see how often we
operate from truth, rather than fact.
6
Ch a m p i o n s L e a d Th r o u g h
Fa c i l i t a t e d In t r o s p e c t i o n
"The great managers and leaders of the future will know
more about their people than ever before. They'll know their
emotional hot buttons as well as the essence of what makes
them tick. Through facilitated introspection, these leaders
will create a competitive immunity for their companies by
reigniting the flame of loyalty that burns within their people."
— Steve Siebold
A
11 great leaders know that the most effective form of learning
's self-discovery. World-class coaches and managers believe
in facilitating the introspective process, which helps people redis-
cover what they already know. Instead of leadership through the
outdated command-and-control, do-it-or-you're-fired model, pro-
gressive managers are constantly asking their employees questions
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
t o C L A S S
3 1
I co n-
)-o t o
re o f
)w t o
:h by
o wn
sky is
at t he
1 ). we
and t aking careful no t e o f t heir answers. T he great o nes kno w
t hat mo st peo ple are unaware o f what makes t hem t ick in t erms
o f t heir emo t io nal mo t ivat o rs. T he o nly way t o help a perso n
disco ver t he hidden po wer lo cked up in t heir psyche is t hro ugh
asking pro bing quest io ns. L earning o ccurs at t wo levels during t his
int ro spect ive pro cess. T he first level is when t he perso n digging
do wn inside himself beco mes aware o f t he emo t io ns driving his
behavio r, and t he seco nd is t he manager's awareness as it relat es
t o which but t o ns t o push when it 's t ime t o mo t ivat e his charge t o
act io n. A mat eur co aches and managers co ach primarily t hro ugh
lo gic. P ro fessio nal co aches and managers co ach primarily t hro ugh
emo t io n. S ince human beings are primarily emo t io nal creat ures,
it 's o bvio us which met ho d has t he mo st po wer. F acilit at ing t he
int ro spect ive pro cess in ano t her perso n requires pat ience and
t ime, and t he great o nes are willing t o invest . T he amat eur want s
inst ant result s, but pro s kno w t his rarely o ccurs. T he payo ff fo r
t he pro co mes no t o nly in t he fo rm o f increased pro duct ivit y, but
also in t he co nnect io n creat ed bet ween manager and emplo yee.
O nce an emo t io nal creat ure is co nvinced t hat yo u care abo ut what
she t hinks and ho w she feels, it set s t he st age fo r emo t io nal bo nd-
ing t o o ccur. Managers and leaders who lead t his way lo se very
few o f t heir peo ple t o rival co mpanies because o f t his bo nd. I n
t he age o f t he mind, facilit at ed int ro spect io n is t he co re pro cess
o f leadership.
IACTION STEP FOR TODAY
I nvest 20 minut es t o day leading so meo ne t hro ugh t he int ro -
spect ive pro cess. Yo ur first quest io n sho uld be: T ell me what
yo u really want o ut o f life mo re t han anyt hing else? Yo ur go al
sho uld be t o make t he perso n co mfo rt able eno ugh t o answer yo u
in t erms o f ho w she feels, rat her t han ho w she t hinks. O nce she
begins t o explain her feelings, fo llo w up wit h t hese quest io ns:
1 ) What exact ly do yo u mean by t hat ?
2) What do es t hat lo o k like?
3 ) Why do yo u feel t hat way?
4) T ell me mo re abo ut t hat .
L eir
L es
rs
3 y
)1 e."
arning
believe
redis-
igh t he
el, pro -
est io ns
- " M i l l I E R N E M 1 1 1 1 1 1 1 1 = 1 1 1 1
3 2  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
5) Why is that important to you?
6) What does having that mean to you?
7
T h e G r e a t O n e s K n o w T h e y A r e U n a w a r e
"Everyone is operating and running their lives at
their current level of conscious awareness?'
— Carlos Marin, speaker and author
C
hampions have come so far in raising their level of awareness
that they realize there is always a higher level. Average people
have a world view that says being comfortable with who and
where they are in life is the key to happiness. The great ones have a
world view that says happiness is learning, growing and becoming.
School is never out for champions. The more they learn, the more
they realize how much they don't know While average people seek
mental comfort, the world class believes mental comfort is the
death of growth. They live by this phrase: 'You're either growing
or dying; stagnation does not exist in the universe.' Like the child
who always asks "why," champions always ask questions of other
top performers in an effort to get a new take on an old idea. Their
ongoing mental growth reinforces their belief of another level of
conscious awareness that can make them more successful, more
fulfilled and happier.
~~ACTION STEP FOR TODAY
Ask yourself this critical thinking question: Am I growing or
dying? If your answer is dying, make the decision today to
become more aware and begin growing.
3 2  
177 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
5) Why is that important to you?
6) What does having that mean to you?
7
T h e G r e a t O n e s K n o w T h e y A r e U n a w a r e
"Everyone is operating and running their lives at
their current level of conscious awareness."
— Carlos Mafin, speaker and author
C
hampions have come so far in raising their level of awareness
that they realize there is always a higher level. Average people
have a world view that says being comfortable with who and
where they are in life is the key to happiness. The great ones have a
world view that says happiness is learning, growing and becoming.
School is never out for champions. The more they learn, the more
they realize how much they don't know. While average people seek
mental comfort, the world class believes mental comfort is the
death of growth. They live by this phrase: 'You're either growing
or dying; stagnation does not exist in the universe.' Like the child
who always asks "why," champions always ask questions of other
top performers in an effort to get a new take on an old idea. Their
ongoing mental growth reinforces their belief of another level of
conscious awareness that can make them more successful, more
fulfilled and happier.
~~ACTION STEP FOR TODAY
Ask yourself this critical thinking question: Am I growing or
dying? If your answer is dying, make the decision today to
become more aware and begin growing.
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S Of T H E G R E A T O N E S
3 3
~ 1 WORLD-CLASS RESOURCE
G et a copy of T he H andbook to H igher C onsciousness, by
Ken Keyes Jr. T his timeless classic will provoke you to think
at a higher level.
C h a m p i o n s D e v e l o p W o r l d - C l a s s B e l i e f s
L o n g B e f o r e T h e y B e c o m e C h a m p i o n s
"T hey can . . . because they think they can?
)
— Unknown
O
ne of the major distinctions between average performers
and champions is their belief system. L ike champions, aver-
age people tend to be a product of their mental programming
from childhood. P eople of influence, such as parents, teachers,
coaches, religious leaders, and others were the primary builders
and shapers of our early belief systems. I n most cases, this pro-
gramming is limiting because it comes from people who believe
they are limited. T hat's why average people are saddled with a
set of beliefs that are more about survival than success. A verage
people have been programmed to avoid pain at all costs, which
promotes a 'playing not to lose' mentality. Many world-class per-
formers were raised with these same beliefs, yet learned to repro-
gram themselves somewhere along the way. C hampions learn how
to develop empowering beliefs and invest a substantial amount of
time solidifying those beliefs, mostly through their own self-talk.
With guidance from coaches and mentors, champions monitor
the words they use. T hey know reprogramming is a never-ending
activity. S ome people even consider this process 'positive brain-
washing.' When aspiring champions learn they can program any
C L A S S
r e
ness
ople
and
we a
ning.
nore
seek
the
wing
child
D ther
T heir
rel of
more
ng or
lay to
3 4  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
belief they wish, and through repetitious, ongoing self-talk, build
that belief into a foundation for their consciousness, it's a revela-
tion. A world-class belief system can be created from scratch, no
matter what your age, upbringing or current lot in life. A world-
class belief system is a primary factor in the making of a cham-
pion, and every great performer knows it. While average people
see champions as more intelligent, the champions know better.
The truth is that intelligence plays a small part. Belief is the real
star of the show
THE EVOLUTION OF A BELIEF SYSTEM
Parents, teachers, coaches, ministers, friends, relatives, and other
people of influence in a child's life say to the child: "This is Fact."
Child accepts elders' perception of what is fact
-- even if elder is completely wrong.
Child unconsciously ingrains these beliefs in his/her sub-
conscious, and builds habits accordingly.
Child grows into an adult operating under dozens of faulty
beliefs and habits, but is not consciously aware of it.
Adult operates under false and limiting beliefs and sets invis-
ible boundaries for his/her life at an unconscious level.
~~ACTION STEP FOR TODAY
Make a list of your most closely held beliefs, and begin the pro-
cess of questioning whether they are serving you or holding you
back. Question their validity. Are they relevant, or out of date?
Knowing that behavior follows belief, give yourself an opportu-
nity to discard or upgrade any beliefs that limit you.
1+1 WORLD-CLASS RESOURCE
Rent the movie Rudy. This true story of one man's dream
to become a Notre Dame football player clearly demon-
strates the power of belief. As you're watching, ask this criti-
cal thinking question: "Do I believe in myself as much as
Rudy had to in order to accomplish his dream? If not, how
I L D C L A S S
build
wela-
h, no
7orld-
ham-
eople
)etter.
L e real
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
35
can I change or upgrade my belief to catapult my mental
power?"
9
C h a m p i o n s E m b r a c e R e l a t i v i t y

"T he great ones are highly aware of the fact that all perceptions
are based on the experience and belief of the beholder. T his is the
reason they surround themselves with people who think much
bigger than they do. B eliefs and expectations are contagious,
and champions are eager to catch as much as they can."
— Steve Siebold
he pro-
ing you
I f date?
pportu-
s dream
demon-
his criti-
nuch as
sot, how
T
he masses measure and assign value to things based on their
own perspective. T he world class is much more discerning in
their thought processes. T hey realize all things are relative. T his is
most apparent in their life vision. Most people typically won't invest
the time to create a vision and commit it to paper, yet the few who
do tend to aim low as a result of their own limited perspective and
beliefs. A sk champions if their vision is big, and they are likely to
respond, "C ompared to what?" T he great ones develop the unique
ability to measure beyond their own perspective. T his is one of
the secrets which enables them to reach for goals and dreams far
exceeding anything they have accomplished in the past. T he goal,
dream or vision may be big to them, but to a bigger champion
with a broader perspective, it's child's play. T his critical think-
ing skill removes the intimidation factor and raises their level of
expectation. I s a million dollars a lot of money? T he masses would
say, "yes." T he world class asks, "C ompared to what?" C ompared
to a dollar, a million dollars is a lot of money. C ompared to one
hundred million dollars, it's not much at all. D on't underestimate
this seemingly minute subtlety, because adopting this one simple
10
1 7 7
M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
3 6
principle could transform your perception of every aspect of your
life.
~~ACTION STEP FOR TODAY
Listen to how people around you measure the size and scope of
things. When you hear someone placing a value on something,
using their own perspective as a reference point, challenge them.
For example, if someone says, "This is a huge project, Bob,"
reply, "Really. Compared to what?" Try this and see the reaction
you get.
Th e W o r l d Cl a s s
Co m p a r t m e n t a l i z e s Em o t i o n s
"Nothing external to you has any power over you."
— Ralph Waldo Emerson, 1803-1882, minister, speaker, writer
P
rofessional performers make the difficult look easy. They're
able to manage multiple problems and maintain emotional
control while solving each problem individually. Average people
get bogged down in the details of every little problem and become
overwhelmed quickly. Professional performers compartmentalize
each problem and create a mental/emotional separation between
the person and the problem. Pros don't engage in the emotional
aspects of each problem; they focus on a logical solution and then
put it aside so they can focus on the next challenge. In our Mental
Toughness University seminar, we call this The Presidential Prob-
lem-Solving Technique. The idea: the President of the United
States has multiple life-and-death decisions to make daily, and
must possess the ability to place each problem in a mental box that
separates it from all the other problems of the day. The ability to
L D C L A S S
 
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
 
3 7
your
 
compartmentalize problems is a hallmark of great leaders. C ham-
pions know every problem has a logical solution (at best) or a prac-
tical strategy (at least) which can make things a little better. While
amateurs get tangled in emotions, professionals are grounded in
P e of
 
logical problem solving. C ompartmentalization allows champions
:hing,
 
to work on and solve one problem at a time, without the emotions
them.
 
of one problem bleeding into the solutions of the others.
B ob, "
tction
 
IACTION STEP FOR TODAY
C ommit to compartmentalizing problems by focusing exclu-
sively on one problem at a time. I magine you are the P resident
of the U nited S tates. You must keep a clear, unemotional mind
during the problem-solving process. T he masses multitask. T he
great ones focus.
*I WORLD-CLASS RESOURCE
R ead T he E motional R evolution, by N orman R osenthal,
M.D .
11
•ter
C hey're
otional
people
)ecome
..ntalize
, etween
otional
rid then
Mental
L l P rob-
U nited
Lily, and
D O X
that
bility to
Th e Wo r l d Cl a s s Co n n e c t s To Th e
So u r c e Th r o u g h G r a t i t u d e
"G ratitude is the aristocrat of all of the emotions."
— Bill Gove, 1912-2001, the father of professional speaking
T
he world class is famous for using non linear thinking as a
primary problem solving strategy, and nowhere is this more
apparent than when it comes to heightening their creativity. While
amateurs become increasingly stressed during problem solving, the
great ones become more relaxed to enhance their creative ability.
C hampions know the ultimate creative force is located somewhere
1 7 7 M E N I A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
38
beyond our everyday consciousness, and they must tap this source
to generate their best ideas. T he secular sometimes refer to this
source as the unconscious mind. T he spiritual often call it G od.
W hatever label their belief warrants, few deny the power of the
source, whatever its point of origin. C hampions know the fastest
way to connect to the source is through gratitude. T houghts and
feelings of gratitude seem to elevate the performers' conscious-
ness to a higher plane than is accessible through any other means.
Professional writers call it being connected. A thletes call it being in
the zone. Psychologists refer to it as a state of flow. N o matter what
name you assign it, the experience is the same. I t's a process that
begins by letting go and mentally detaching from the end result or
outcome of any task. T he focus is on being, as opposed to doing.
W hile both amateurs and pros experience this phenomenon from
time to time, the great ones are able to access it much more often
because they are aware of the triggers that create a mental climate
conducive to this state of mind. G ratitude is the mindset of choice
when they need to awaken the giant and tap their genius.
~~ ACTION STEP FOR TODAY
M ake a list of the ten things you are most grateful for in your
life, and review them every morning for the next seven days.
M onitor how this activity impacts your emotions.
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
 
3 9
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12
C h a m p i o n s K n o w A d v e r s i t y I s T h e
C a t a l y s t O f M e n t a l T o u g h n e s s
"If it weren't for the dark days, we wouldn't
know what it is to walk in the light."
— Earl Campbell, professional football player
C
hampions believe if you remove the adversity, you remove the
victory. As a result, they tend to view adversity as a challenge
through which learning and growing occurs. Their world view is
evident in the way they describe the adversities they face. While
average people choose the path of least resistance, world-class
performers operate at a higher level of awareness. They under-
stand that stress and struggle are the key factors in becoming men-
tally tough. While average people watch television and hang out at
happy hour, the great ones continue to push themselves mentally
and physically to the point of exhaustion. Only then will you see
them in rest and recovery situations. Adversity, to average people,
equals pain. Adversity, to world-class performers, is their mental
training ground. It's how they become mentally tough. Average
people scorn adversity. Those who are world class don't welcome
adversity; yet they see it as the ultimate catalyst for mental growth,
as well as the contrast needed to recognize the beauty of life.
A C T I O N ST EP FO R T O DA Y
List the three most difficult adversities you have faced and five
good things that happened to you as a result of each one. Train
yourself to see the good in adversity, and your fear of future
challenges will dissipate.
4 0  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
toll WORLD-CLASS RESOURCE
Read Man's Search for Meaning, by Viktor Frankel. It is the
true story of how one man learned to control his thoughts,
feelings and attitudes as a prisoner of war. It's a classic that
should be a part of every champion's library.
1 3
T h e G r e a t O n e s D o I t A l l W i t h C l a s s
"There is no mat space for malcontents or dissenters. One
must neither celebrate too insanely when he wins or sulk
when he loses. He accepts victory professionally and humbly.
He hates defeat, but makes no poor display of it."
— Dan Gable, collegiate wrestling legend
T
rue champions have class, and they consistently conduct
themselves in a manner congruent with their self-image.
While amateur performers publicly gloat in their victories and ago-
nize in their defeats, professional performers tend to keep a low
profile during times of great success, and during times of failure.
Another hallmark of the great ones is their humility after triumph.
They tend to project themselves in the same manner whether they
are winning or losing. When they win, they love to share the credit
with the team, and when they lose, they assume 100 % responsibil-
ity. This high-class approach to performance opens doors which
propel champions to even greater success. The great ones like to
associate and do business with people who know how to handle
themselves, especially in adverse situations under pressure. This is
one of the primary distinctions between the upper class and the
world class. The ego-driven upper class must win at any cost; the
spirit-driven world class insists on following a strict code of ethics.
The great ones have the character to do what's right, and they do
it all with class.
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
 
41
ono C L A S S
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I,- ACTION STEP FOR TODAY
Make a list of the five things you would like the following groups
of people to say about your conduct:
1) Your family
2) Your friends
3) Your customers
N ow go to work and become this person.
WORLD-CLASS RESOURCE
T o further polish your personal and professional behavior,
attend a seminar from Jacqueline Whitmore, director of the
P rotocol S chool of P alm B each. S ign up for their free news-
letter by going to www.eliqetteexpert.com
14
Ch a m p i o n s M a k e ' Do o r
Di e ' Co m m i t m e n t s
"You cannot keep a committed person from success. P lace
stumbling blocks in his way, and he takes them for stepping-
stones, and on them he will climb to greatness. T ake away his
money, and he makes spurs of his poverty to urge him on. T he
person who succeeds has a program; he fixes his course and adheres
to it; he lays his plans and executes them; he goes straight to his
goal. H e is not pushed this side and that every time a difficulty
is thrust in his way. I f he can't get over it, he goes through it."
— GeorgeGilder, author
I
f there was ever one word that defined the champion, the word
would be commitment. When everyone else is tired, exhausted
and burned out from the battle, the great ones are just getting
warmed up. I t's not that they don't fatigue; but their commitment
I S
ne
42
 
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
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to their dream keeps them going. Average people think it would
be nice to achieve their goals, as long as it doesn't get too uncom-
fortable or painful. Champions don't recognize pain, because they
have made a commitment to do what it takes to win. Amateur per-
formers make a commitment and approach it like a hobby. Profes-
sional performers make a commitment and approach it like a war,
knowing they will have to endure an unknown level of suffering
along the road to victory. Amateur performers always question the
price they have to pay for success; champions pay whatever price
it takes to win. This small difference in mental strategy makes all
the difference in the world. Commitment is more about making
a decision to do whatever it takes to succeed than anything else,
yet only the pros seem to be able to get themselves to make these
decisions.
~~ ACTION STEP FOR TODAY
Make a list of the five most important things you are com-
mitted to in your life, and ask this critical thinking question:
"Are my habits, actions and behaviors congruent with my
commitments?"
15
Th e W o r l d Cl a s s Is Co n s i s t e n t l y G r e a t
"Plenty of men can do good work for a spurt with
immediate promotion in mind, but for promotion, you
want a man in whom good work has become a habit."
— Henry Doherty, American Industrialist
A
lot of performers are capable of outstanding performance,
but the great ones all have one thing in common: consistency.
Day after day, they perform at the very highest levels. The reason
they are so consistent is because their actions are congruent with
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T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
43
their thought processes. Champions usually have a very clear
mental picture of what they want, why they want it, and how to
move closer to their target objective. While average people are
complaining about the sacrifices they have to make to be great,
the champions have already made those decisions and continue to
move forward. Erratic performance is the result of erratic think-
ing, so the first step in mental toughness training is gaining mental
clarity. Champions invest an inordinate amount of time thinking,
planning and clarifying their goals and targets, as well as mapping
out an exact action plan for attainment. Consistency in perfor-
mance is the direct result of knowing why it is necessary to per-
form well and the benefits that will accrue, especially when the
going gets tough and the pain sets in. Consistency is also created
by practice. Champions arc usually thought of as the people with
the most talent, and sometimes this is true. Yet champions are
known to invest large blocks of time practicing their craft long
after everyone else has gone home. Practice may not make perfect,
but it does create consistency in performance.
IACTION STEP FOR TODAY
To gain mental clarity and focus, create a written vision for your
life. Imagine your life five to ten years in the future and list all
you have done, accumulated and become during this time. Use
the letter to a friend format that we use in our corporate Mental
Toughness University program. Write a letter to a friend — real
or imaginary — and date it from five to ten years in the future.
Let your creative mind freewheel, without any thought of how
you will achieve any of these things. Be sure to include as many
details and as much emotion as possible. When you have a
world-class vision for your life, you've taken the first step to
world-class performance.
1+1 WORLD-CLASS RESOURCE
Sign up for the Mental Toughness University one-day semi-
nar and 12 month follow-up process. Learn more by visiting
wwwmentaltoughnes suniversity.com
e a t
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4 4
 
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S

1 6


C h a m p i o n s U n d e r s t a n d
L o g i c v s , E m o t i o n
"The arena was so loud, the emotion so great. Everybody
was going crazy. I remember thinking, 'Stay with it. Don't
get swept up.' The hotter it gets, the cooler you have to get. I
remember thinking of one word in my mind—`miraculous."
— Al Michaels, sports announcer, commenting on the 1980
U
.S. Olympic Hockey Team victory over the Soviet Union
amateur managers, coaches and leaders tend to favor either
a logic-based approach to performance or an emotion-based
approach. The pros know the magic is in the mix. When it comes
to strategic planning and business acumen, straight logic is essen-
tial. Emotion creates confusion when it comes to linear thought.
This is why amateurs in the business world have repeated the idea
that there is no place for emotion in business. Professional leaders
know this is ridiculous. As you know, human beings are emotional
creatures driven by emotional motivators like love, recognition,
belonging, pride, values, etc. The list goes on and on. To ignore the
role emotion plays in performance is to disregard the power of the
fire that burns within a person's soul. The real distinction between
amateur leaders and pros that amateurs motivate through logic
and the great ones motivate through emotion. Logic is great for
planning, but weak for motivation. Trying to inspire an emotional
creature by appealing to their sense of logic is amateur at best,
and stupid at worst. In twenty years of studying and working with
leaders, only a small percentage has really understood this in the
business world. In the world of professional sports, it's a differ-
ent story. Many top coaches use emotional motivation brilliantly.
D C L A S S
 
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
 
4 5
The best example may be Herb Brooks, who motivated the U.S.
Olympic Hockey team in 1980 to pull one of the greatest upsets
in history. Emotional motivation has the power to drive a team
beyond what they actually believe is possible. The sheer force of
the collective emotion is so overwhelming that it mentally elevates
the consciousness of the individual performers, which enables
them to tap into a higher level of intelligence. The secular philoso-
phy is that the performers are able to access more of their brain
when they are operating in this altered state of consciousness. The
spiritual philosophy says that performers have raised their rate of
vibration to the same frequency as the force that created the uni-
verse. While champions' belief in the source of this power varies,
they all know that the process begins with emotional motivation.
Jnion
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IACTION STEP FOR TODAY
Watch the movie Miracle. This film is the story of the 1980 U.S.
Olympic hockey team victory over the Soviet Union. Notice
how coach Herb Brooks uses emotion to mold a group of indi-
viduals into a world-class team.
46  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
17
C h a m p i o n s A r e W i l l i n g T o
S u s p e n d T h e i r D i s b e l i e f
"When presented with a new idea, check your ego at the
door and suspend your disbelief. Your ability to open
your mind and consider new ideas without fear will
propel you to the top faster than anything else."
— Bill Gove, 1912-2001, the father of professional speaking
T
he world class is the most open-minded group of people you
will ever meet, which is one of the reasons for their tremen-
dous success. While amateur thinkers are convinced they have fig-
ured out how the world works, champions are not so sure, and
are open to new ways of looking at old problems. In other words,
champions are willing to suspend their disbelief until they evaluate
the facts. The great ones are ready to change at a moment's notice
if they are convinced something can be done faster, cheaper or
better. A great example is in the network marketing profession,
where sales reps recruit other sales reps and are compensated
with an override on their recruit's volume. Strong companies with
quality products and services are able to grow at an alarmingly
accelerated rate with this reproductive recruiting model. Network
marketing has single handedly changed the face of distribution
for the better, yet has still not been fully embraced by amateur
thinkers who insist on clinging to the past. Franchising faced
the same scorn years ago from amateurs who didn't understand
it and refused to open their minds to innovation and progress.
The great ones capitalized on that concept and made history with
companies like McDonald's, Radio Shack and Blockbuster Video,
while the masses took years to accept this brilliant business idea as
V O R L D C L A S S  T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
 
47
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legitimate. T he heart of the champions' open-minded attitude is
in their spirit-based consciousness, which is a mindset devoid of
the need to hold on to the past. Most new ideas with the power to
revolutionize people's lives never make it past the amateurs' ego,
which is rooted in fear of the unknown and marked by pre-judg-
ment, pretense and frustration. While the masses are dying from
mental stagnation, the pros grow healthier everyday by entertain-
ing thoughts of abundance and keeping their fertile minds open
to life and successful living.
I* ACTION STEP FOR TODAY
T hink back to the last time someone approached you with a new
idea that you were quick to dismiss, and give it a second chance.
S uspend your disbelief, open your mind and give it careful con-
sideration. What have you got to lose?
18
Th e W o r l d Cl a s s Is
Fe r o c i o u s l y Co o p e r a t i v e
"You can employ men and hire hands to work for you, but
you must win their hearts to have them work with you."
— William Boetcker,
1873-1962, Presbyterian minister, success lecturer
P
rofessional performers are the most cooperative people in the
world, because they know it takes a team to achieve anything
worthwhile. T heir cooperation stems from their desire to win.
T hey know they cannot do it alone. A mateurs tend to be more
ego involved and prefer to act as lone wolves, so they can boast
they are self-made. C hampions don't need to take all of the credit,
he
ing
)ple you
tremen-
lave fig-
ure, and
r words,
evaluate
:'s notice
eaper or
3 fes sion,
pensated
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armingly
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ng faced
iderstand
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tory with
: er V ideo,
!ss idea as
48  
1 7 7
M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
and as a rule, enjoy sharing the accolades with their team. Champi-
ons believe the whole is greater than the sum of the parts when it
comes to achievement. These people have a tremendous ability to
persuade others to join forces with them, and work in a spirit of
ferocious cooperation. Achievement has less to do with stroking
their egos and more to do with personal growth and development
— not just their own, but also that of the team. Champions get as
big a kick from watching a team member grow in the process of
achieving the goal as they do in actually achieving the goal. They
realize the true value of achievement is as a catalyst for growth.
Generally speaking, the more cooperative the champion, the more
successful they tend to be. The great individual is no match for the
great team.
~~ACTION STEP FOR TODAY
Rate yourself on your level of cooperation. In your opinion,
you are:
1 - Very cooperative with others
2 - Somewhat cooperative
3 - Not very cooperative
4 - Not cooperative at all
If you rate a 2, 3, or 4, ask yourself if you are allowing your ego
to get in the way. If the answer is yes, check your ego at the door
and become a team player.
1 9
C h a m p i o n s A r e C u r i o u s
"Curiosity is one of the most permanent and certain
characteristics of a vigorous intellect."
— Samuel 'Johnson, 1709-1784, writer
T
he great ones are always curious, because they are always
looking for an edge. At the root of their curiosity is the belief
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O P T H E G R E A T O N E S
R L D C L A S S
4 9

ampi-
hen it
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irit of
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get as
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. T hey
rowth.
more
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pinion,
our ego
he door
that one new idea, or one new twist on an old idea, could launch
them to the next level. While average people tend to take things at
face value, world-class performers are curious to know how and
why something works in an effort to make new distinctions that
may benefit them. C harripions have a childlike curiosity, and tend
to approach the world with a mindset that says, "teach me." T heir
world view tells them there is much more to learn in even the sim-
plest aspects of life. T he more they know, the more they realize
how much they don't know about anything, including their own
expertise. T hey approach their work with the mindset of a begin-
ner — eager to learn and open to new ideas. P rofessional perform-
ers are curious to see how beginners view their performance field,
and want to see if anything can be learned from people who are
seeing what they do for the first time. C hampions are masters at
learning from other people's experiences because they are always
asking questions. T heir curiosity accelerates their growth through
lessons learned vicariously.
ACTION STEP FOR TODAY
T he next time you are socializing with friends or associates, see
how many questions you can ask each about what they do and
why they do it. G et as many details as possible. Most people
are full of great suggestions for solving problems, yet no one
asks for their opinion. Your curiosity, combined with a begin-
ner's mindset, may yield unexpected solutions you can imple-
ment immediately.
n
re always
the belief
50
 
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S

20
T h e G r e a t O n e s P o s s e s s
S u p r e m e C o n f i d e n c e
"I felt like I could score at will."
— Jack Maitland 1970 Super Bowl champion
fullback, speaking of his college football career
A
nother great word to distinguish world-class performers
from average people is confidence. Some people are raised by
confidence-building parents, teachers and coaches, yet they are in
the minority. Most champions realized they were responsible for
developing their own confidence at some point, and programmed
themselves through a series of ongoing techniques. These pro-
gramming strategies might include mental imagery and visualiza-
tion techniques, meditation, sports, martial arts, learning a new
language or musical instrument, or losing weight and going on an
exercise regimen. All these strategies contribute to boosting self-
confidence, but the two fastest, most powerful ways to skyrocket
self-confidence I've ever seen are:
1) Changing the language you use when you talk to yourself and
others. Positive self-talk can literally change your life in ninety
days, if you really stick to it. You can reprogram your entire belief
system just by changing the words you use when you talk to your-
self I've read volumes of books on this subject, and the best one
is called What to Say When You Talk to Yourself, by Shad Helm-
stetter, Ph.D. This book is written in simple language and explains
how the change process works.
t o C u s s
 
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
 
5 1
2) L earning t o be a pro ficient and ent ert aining pu blic s peaker.
When yo u can s t and in fro nt o f a gro u p o f peo ple and co mmu ni-
cat e effect ively, it cat apu lt s yo u r co nfidence int o t he s t rat o s phere.
Mo s t wo rld-clas s bu s ines s peo ple are s t ro ng s peakers .
~~ ACTION STEP FOR TODAY
A s k yo u r t hree clo s es t friends t his qu es t io n: O n a s cale o f 1 t o
7, 7 being mo s t co nfident , ho w mu ch co nfidence do I pro ject ?
T his will give yo u an idea o f ho w t he wo rld is res po nding t o
yo u .
rmers
s ed by
are in
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mmed
e pro -
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elf and
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[ H elm-
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IP- WORLD-CLASS RESOURCE
T o u pgrade t he qu alit y o f yo u r s elf-t alk, pu rchas e S had H elm-
s t et t er's bo o k, What t o S ay When Yo u T alk t o Yo u rs elf. I read t his
bo o k in 1986 and it changed my life. I wo u ld als o reco mmend
t hat yo u get a free s u bs cript io n t o T he G reat es t T hings E ver S aid
abo u t P u blic S peaking, ' a free weekly e-mail. T o s ign u p, go t o
www. pu blics peakers blo g. co m
21

Ch a m p i o n s Ev o l v e Fr o m
Co m p e t i n g t o Cr e a t i n g

"C reat ive peo ple rarely need t o be mo t ivat ed--t hey have
t heir o wn inner drive t hat refu s es t o be bo red. T hey refu s e
t o be co mplacent . T hey live o n t he edge, which is precis ely
what is needed t o be s u cces s fu l and remain s u cces s fu l."
— Donald Trump, real estate developer

A
verage perfo rmers live t heir lives in firs t gear, res is t ing change
and avo iding ris k. T he mas s es have t he s ame t alent and o ppo r-
t u nit y as t he wo rld clas s ; yet cho o s e t o play it s afe t o avo id t he pain
5 2  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
of failure and the agony of (temporary) defeat. At Mental Tough-
ness University, we have a scale called The Five Levels of Mental
Toughness, which is a tool to help people determine at what level
they are performing. The first level is called Playing Not to Lose,
which is doing just enough to avoid getting fired. The next level
up is Playing To Cruise, which is mentally cruising through the job
without really engaging in any serious thought. The next level is
Playing to Improve, which is when performers begin to actively
engage their thoughts and feelings in the task at hand, attempting
to get better. The level above this is Playing To Compete, which is
when performers begin to believe they are capable of beating out
their competition and being the best. This level is primarily ego-
driven where winning is the main objective. Performers operating
at this level often become very successful and powerful, but are
sometimes left with hollow feelings of "Is this all there is?" The
highest level is Playing to Win, which occurs when the performer
moves from competition to creation, where the primary goal is to
be the best they can be. Knowing that creativity and fear cannot
co-exist, these people are competing only with themselves with
the objective of being better today than they were yesterday. The
Playing to Win philosophy is rooted in a spirit-based conscious-
ness operating from thoughts of love and abundance. Fear and
scarcity have no place at this level of thinking. These performers
are fearlessly seeking what Dr. Abraham Maslow referred to as
Self-Actualization, or becoming all that one has the potential to
become. The most powerful belief performers operating at this
level possess is that they cannot fail; they can only learn and grow
With their potential in front and their fear behind them, champi-
ons are able to move beyond the boundaries of competition and
create what the masses believe is impossible.
~~ ACTION STEP FOR TODAY
Examine the 5 Levels of Mental Toughness and identify the
level you inhabit most often in performance situations. Make a
commitment to spend as much time at the Playing To Win level
as possible.
! H E L D C L A S S  
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
 
53
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5 LEVELS OF MENTAL TOUGHNESS
P L A YI N G T O WI N - "I cannot fail, I can only learn and grow. T he only
person I 'mcompeting with is myself. I no longer feel fear, because it's
impossible for me to lose. I feel so grateful just to have an opportunity
to be the best I can be. I see my performance as the primary cata-
lyst of my self-actualization. I don't have to be who I 've always been. I
learn and I grow; that's how I win. An e v e n t a w a k e n s Me p e r f o r m e r a n d t r i g -
g e r s r i m e r WIS ' d o r n , Pe r f o r m e r s t a r t s t o s e e h i s /h e r p e r f u n r i a n c e a s a g a m e i n
w h i c h t h e r e i s n o w a y t o Ps e . Pe r k a m e r r s d f i v e n b y T a l l i n s t e a d o f e g o , d e v o i d
o f p r e t e n s e , a n d t o t a l l y f o c u se d , F e a r d o e s n o t e x i s t a t t h i s l e v e l , o n l y l o v e ,
P L A YI N G T O C O MP E T E -"I think I can be the best! " Ne w s u c c e s s e x p a n d s
t h e b e l i e f s y s t e m , Pe r f o r m e r i s p o w e r f u l , b u t s t i l l d r i v e n b y e g o ,g t a t i k a t i o n ,
P L A YI N G T O I MP R O VE - "Maybe I can accomplish more
than I thought. Maybe I 'mbetter than I think I am." B e l i e f -
a l t e t h g e v e n t o c c u r s t r i g g e r i n g a n e w t h o u g h t p r o c e s s ,
P L A YI N G T O C R U I S E - "A s long as I continue to perform, I can cruise."
P L A YI N G N O T T O L O S E - "I better performor I 'll be in trouble."
22
C h a m p i o n s R e m e m b e r Th e i r R o o t s
"We usually think of advice as something that someone tells us,
but I learned my most valuable lessons in life by example, by
watching people around me both when I was growing up and
when I was trying to stay true, in my business career, to the values
they taught me. Yet, if there is one piece of advice that has been
important to me, it is "A lways remember where you came from."
— John J. Mack, Co-CEO, Credit Suisse Group
:ntify the
>. Make a
Mn level
p
rofessional performers start out as amateurs, just like every-
one else, and they never forget it. While the masses see this as
humility, the great ones see it as strategy. T hey know the lessons
they learned on Main S treet are just as valuable on Wall S treet.
T he great ones never forget where they came from. T his strategy
5 4  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
keeps them grounded and enables them to relate to middle-class
performers struggling to go pro. This empathy for amateurs
makes them tremendous managers, coaches and leaders. Champi-
ons often cultivate this habit by staying connected to people who
helped lift them to the top, and by giving back to the community
in which they were raised. The world class is always reaching for
the stars while keeping their feet on the ground. This high level
of consciousness is revealed in the language they use in conversa-
tion. You'll hear them speak about the gratitude they feel for all
of the people who contributed to their success and fulfillment.
While the masses are still angry over the injustices of their past,
the champions are grateful and giving back. As a result of this
abundance-based mindset, their blessings are multiplied many
times over. The great ones know success is a self-fulfilling proph-
ecy, and remembering their roots reminds them of not only where
they came from, but also what it took to get them where they are
now Revisiting their climb to the top reinforces their belief in
themselves and gives them even more confidence to move ahead
in the present and future. This is one of the ways champions build
the psychological momentum necessary to propel them from suc-
cess to success.
IACTION STEP FOR TODAY
Invest ten minutes today remembering your roots and what it
took to get you where you are now Write a note or place a call
to someone who helped you along the way and thank him or her
for what they did for you. Pay special attention to how taking
these actions makes you feel.
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
 
55
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-class
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23
T h e W o r l d C l a s s N e v e r
B o w s T o C r i t i c i s m
"You can't let praise or criticism get to you. I t's a
weakness to get caught up in either one."
— John Wooden, Hall of Fame basketball coach,
University of California Los Angeles
Mental toughness, broken down to its root, is really about
A ._ becoming a master of your emotions in performance situ-
ations, especially under pressure. T he fastest way to differentiate
an amateur from a pro is to observe how they respond to criti-
cism. A mateurs are shocked when they are criticized, and many are
emotionally wounded. P rofessional performers expect criticism as
a part of being a champion and are rarely rattled by it. T he men-
tally tough expect little from their amateur-thinking counterparts,
and when they are criticized, they often sum it up as amateurs
mud slinging. P rofessional performers rarely criticize other people
— they're too busy working and practicing to get wrapped up in
other people's business. T hey don't deal in personalities; they deal
in ideas. P rofessional performers aren't surprised by criticism from
average people. T hey realize they are a mirror into which amateurs
look, only to see themselves for what they really are — average.
World-class performers make them look lazy and unmotivated
by comparison, and they resent it, so they lash out and criticize.
Meanwhile, champions ignore the criticism and go back to work.
~~ AC T ION ST EP FOR T ODAY
D ecide to separate your emotions from other people's criti-
cism of you. R efuse to talk about other people or gossip about
56
 
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
their behavior. Focus only on ideas that can help you fulfill your
vision.
24
C h a m p i o n s B e l i e v e I n C h o i c e
"Everything can be taken from a man but one thing: the
last of the human freedoms — to choose one's attitude in any
given set of circumstances, to choose one's own way."
— Viktor Frankel, 1905-1997, psychiatrist, author, and lecturer
ust as amateurs see themselves as victims of circumstance, pro-
fessional performers believe they possess the ultimate human
edom — the power to choose. Average people get out of bed
in the morning and say, "I have to go to work." Champions know
they don't have to do anything they choose not to do. This mindset
impacts every decision of both amateurs and professionals. Ama-
teurs feel they are at the mercy of the gods; professionals care-
fully construct a life based on a series of choices they make. This
sense of control increases the professionals' ambitious drive. It's
also one of the reasons champions appear to be so much happier
than average people. They know their choices really control their
destiny. They believe they can be anyone they want to be, do any-
thing they want to do, and have anything they want to have. Their
belief in this concept becomes a self-fulfilling prophecy, which
builds psychological momentum and makes the belief stronger
every day.
~~ AC TI ON STEP FOR TODAY
Make a list of the things you feel you have no choice about
doing, and revisit each one. Do you really have to do them, or
are you choosing to do them? Could some of the less desirable
things be omitted simply by making a choice? Delusion says you
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
D C L A S S
5 7
your
must do these things. O bjective reality says you always have a
choice, because you are always in control.
~~1 WORLD-CLASS RESOURCE
R ead C hoice T heory, by D r. William G lasser. T his is a great
book that removes any sense of victim mentality any of us
may have.
25
rer
pro-
L uman
I f bed
know
L inds et
A ma-
s care-
e. T his
A re. I t's
sappier
D l their
lo any-
T heir
, which
tronger
e about
hem, or
lesirable
says you
T h e Wo r l d Cl a s s Em b r a c e s
M e t a c o g n i t i o n
"Of course we become what we think about. The real
question is, "Do we know what we are thinking about?"
—Steve Siebold
Wa
en it comes to thoughts, feelings and attitudes, the masses
are heavily influenced by external forces, like a pinball being
bounced around from bumper to bumper. T heir outer world deter-
mines their inner world. World-class thinkers are just the opposite.
Knowing their thoughts control their feelings, the great ones have
adopted the habit of thinking about . . . what they think about.
P sychologists refer to this as "Metacognition." T his championship
habit enables the performer to get to the root of the thoughts
that bring about both positive and negative feelings. O nce the per-
former is aware of the thoughts that are ultimately creating his
results, he has the power to change any thought he chooses. I n
essence, metacognition enables the performer to take control of
his thought processes. T his makes the champions' reality directly
opposite of the masses, in that the great ones' inner world deter-
mines their outer world. I n other words, the results they achieve
58  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
on the outside are dictated by the thoughts they have on the inside.
The masses are victims of their own thoughts. They have the same
potential for greatness as the pros do, yet are simply not paying
attention to what they are allowing to enter their minds, and the
results are disastrous. Meanwhile, the world class is thriving on
upgraded thoughts that are manifesting tremendous results. They
know that the better they become at controlling their thoughts, the
better their results will be, and it all begins with metacognition.
~~ACTION STEP FOR TODAY
Take your emotional temperature today and assess your mood.
Ask this critical thinking question: "How did I end up in this
mood?" What thoughts did you process that put you in this
mood?
26
Pr o f e s s i o n a l Pe r f o r m e r s Do n ' t
Re q u i r e Im m e d i a t e Co m p e n s a t i o n
"Did you think you could have the good without the evil?
Did you think you could have the joy without the sorrow?"
— David Grayson, professor and author
M
ost people are fully engaged in microwave thinking — a
deep belief that compensation shoUld immediately follow
any effort. Champions are different. They believe every effort
performed with good intention yields some form of compensa-
tion at some point. People become champions by perfecting their
competencies until other people label them 'champion.' In most
cases, this label took years of hard work and sacrifice to achieve,
with little or no apparent compensation along the way. Many of
n
% r i p
w.
ing — a
follow
y effort
npensa-
ing their
In most
achieve,
Vlany of
M IL D C L A S S  
T H E T H O U G H T P R O C E S S E S , H A B IT S A N D P H IL O S O P H IE S O F T H E G R E A T O N E S
59
nside.  
the great ones were ridiculed and criticized for investing so many
same  
hours in the development of their core competency. N ot swayed by
)aying
 
amateur opinion, they pushed forward aggressively. T his delayed
ad the  
gratification set the stage for all future battle plans for achieve-
ng on  
ment in the minds of champions. When professional performers
. T hey  
set a big goal, they are expecting a fight — and their past experience
its, the  
has preconditioned their minds for battle. When amateurs expect
L on.  
compensation, pros are just settling in for the fight. T heir willing-
ness to delay gratification and compensation makes them more
valuable in the marketplace.
~~ACTIONSTEP FORTODAY
A sk this critical thinking question: 'A m I more interested in
pleasure, or gratification?" A mateurs focus on pleasure-based
activities that deliver short and sweet payoffs. P rofessionals
focus on gratification-based activities that take longer to achieve
but deliver long and deep payoffs. Into which category do you
fall?
27
mood.
in this
in this
Ch a m p i o n s Em b r a c e Co n f l i c t Fo r G r o w t h
"A good manager doesn't try to eliminate conflict, he
tries to keep it from wasting the energies of his people.
If you're the boss and your people fight you openly
when they think you're wrong — that's healthy."
— Robert Townsend former CEO, Avis Rent-a-Car
A
verage performers will do almost anything to avoid conflict.
World-class performers not only welcome it, but embrace it.
A mateurs derive their approach from an emotional perspective,
while professionals ground their approach in logic. A n emotional
response comes from the fear of suffering a bruised ego, because
average people would rather be accepted by others than realize a
60
 
1 7 7 M E N T A L T O O G N N E S S S E - O R E T S O f T H E W O R D C L A S S
superior solution to a problem. Conflict represents a serious emo-
tional threat to fragile constitutions. The great ones see conflict
not as a threat, but as an opportunity to gain a three-dimensional
perspective on a problem. The pros operate at a higher level of
consciousness and don't care who gets the credit for solving the
problem. Logic dictates their actions and opens their minds to
the possibility that the opposition may be right. Champions see
conflict as a healthy function of checks and balances in an orga-
nization. Dictatorships and organizations which suppress conflict
are too tightly bound to allow opportunities for growth. Organi-
zations which welcome or embrace conflict are destined to evolve
exponentially from the combined brainpower of the group.
~~ ACTION STEP FOR TODAY
Ask this critical thinking question: "Am I emotionally addicted
to the approval of others?" If your answer is yes, make a com-
mitment to break this addiction immediately.
28
C h a m p i o n s A r e C o m e b a c k A r t i s t s
"I'm going to the top of the mountain. You're either
going to see me waving from the top or dead on the
side. But you know what? I'm not coming down."
— Eric Worre, author, speaker
W
en Donald Trump was $9 billion dollars in debt in the
arty 1990s, did you really believe he was washed up for
good? After Lance Armstrong survived cancer, did anyone really
think he wouldn't race again? How about Christopher Reeve? Did
anyone really bet against him making an international impact to
help people with spinal cord injuries, once he made the decision to
do it? There's an old saying among the world class: "A bet against
a champion is a bad bet." I couldn't agree more. Amateurs quickly
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
to C L A S S
6 1
emo-
nflict
;ional
T el of
ig the
ids to
is see
orga-
pnflict
rgani-
evolve
idicted
1 COM-
S
t in the
up for
[le really
are? D id
npact to
cision to
t against
s quickly
become demoralized by setbacks and defeat, and quietly slink back
to their comfort zones. P rofessional performers know that large-
scale success is based on a series of comebacks. T hey believe that
setbacks are set-ups for comebacks. A mateurs often make the mis-
take of counting professionals out when things get tough. T he
average person grossly underestimates the level of mental tough-
ness that champions possess. T he great ones will comeback out of
nowhere, just when everyone has counted them out. E motionally
speaking, they don't really understand the concept of giving up. I
don't mean this as an insult. T hey understand how to quit intel-
lectually. B ut emotionally, they have been hard wired through years
of world-class programming to focus on a vision and persevere at
any cost. T his is why rock-solid character is critical to this group.
T he only thing that can stop this speeding locomotive from its
destination is the potential harm or destruction of others. T he
great ones never sacrifice people for success. T he upper class is
so ego-driven they often run over anyone who gets in their way.
T he world class, guided by their spirit-based consciousness, will
only proceed toward their visions if their actions are fair to all
parties concerned. O nce this has been established, the champions
fail again and again; yet continue coming back for more. O n the
physical plane, we call it perseverance. O n the mental plane, we call
it toughness. O n the spiritual plane, we call it artistry.
IIACTION STEP FOR TODAY
I dentify a goal or dream in your life that you have given up on,
and ask this critical thinking question: "I s it possible to make a
comeback in this area, and breathe new life into this old dream?"
You're a tougher, more competent performer than you were
back when you abandoned this dream. A re you good enough to
make a comeback now? (H int: YE S !)
62  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
29
T h e G r e a t O n e s A r e M a s t e r s
O f T h e i r W o r k / R e s t C y c l e s
"Recovery is an important word and a vital concept. It means
renewal of life and energy. Knowing how and when to recover
may prove to be the most important skill in your life."
—James E. Loehr, Ed.D, author, psychologist
A
verage people refuse to recognize one of the most critical
aspects of peak performance: cycles. If human beings were
robots, performance experts like myself wouldn't consult with our
clients about the proper use of cycles. Yet we're not robots. We
are, primarily, emotionally driven creatures whose level of per-
formance is dictated by what we believe and how we feel at any
given time. Most amateur performers never push themselves hard
enough to ever warrant any concern with cycles, but for champi-
ons, it can make the difference between winning and losing. The
great ones know (or are trained to know) when to exert maximum
effort and when to let their mind and body rest. The enemy of all
champions is physical and emotional burnout, and they will go to
great lengths in the performance planning process to insure burn-
out never occurs more than once. Most world-class coaches will
push their performers to the breaking point at least one time to
establish how far that individual can be pushed. Every performer
has a different tolerance for pain. When this breaking point is
established, a cycle of stress and recovery is implemented. Time
off and life balance are key factors in performance cycles — as are
massive influxes of effort. The great ones know the magic is in
the mix.
M., ....MM.
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S L D C L A S S
6 3
ns
ver
o• ACTION STEP FOR TODAY
G ive yourself a life balance checkup. A re you investing the nec-
essary time and energy in the important areas of your life? What
areas are you over-stressing? What areas are you under-stressing?
T hink about your current stress and recovery cycles and make
any adjustments you think are necessary for peak performance
and maximum happiness.
~ 1 WORLD-CLASS RESOURCE
R ead S tress for S uccess, by D r. James L oehr.
3 0
ritical
were
th our
:s. We
E per-
at any
s hard
L ampi-
g. T he
:irnum
of all
[ go to
burn-
es will
irne to
:ormer
oint is
. T ime
- as are
is is in
T h e W o r l d C l a s s I s C o a c h a b l e
"Gr e a t c o a c h ing is h e l ping pe o pl e d is c o ve r
wh a t th e y a l r e a d y kno w."
— Bill Gove, 1912-2001, the father of professional speaking
C
orporate A merica and entrepreneurs are starting to catch
on to something athletes have always known: if you want to
maximize your potential in anything, hire a coach. C oaching is to
performance what leadership is to an organization. S ince human
beings are primarily emotional creatures, competent coaches are
experts at stoking the fires that burn within — assuming there is
already (at least) a small flame. C oaches can't create the flame, but
the good ones can turn a small flame into a blow torch. World-
class coaches won't even accept a client if they fail to find a flame
inside. T hey know the flame is the prerequisite for greatness. A ver-
age people will only accept the amount of coaching their egos will
allow C hampions are well known for being the most open to world-
class coaching. T he bigger the champion, the more open-minded
they are. T he great ones couldn't care less about ego satisfaction
when it comes to improving their results — all they're looking for
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
6 4
is an edge, no matter how slight. Their logic behind this is simple:
when two champions go head to head, many times the only thing
that favors the winner is a slight edge in thinking, strategy and
technique. All champions look for that one little advantage that
great coaching can provide.
~~ ACTION STEP FOR TODAY
Invest 15 minutes to consider hiring a coach to help you get
better results. Be coachable and open-minded. You may be sur-
prised at what you will learn.
II1 WORLD-CLASS RESOURCE
For private, semiprivate and small group coaching, visit
www.mentaltoughnesscollege.com
31
C h a m p i o n s A r e M e n t a l l y E n g a g e d
I n T h e C r e a t i v e P r o c e s s
"The creative person wants to know about all kinds of
things: ancient history, nineteenth-century mathematics,
current manufacturing techniques, flower arranging,
and hog futures, because he never knows when these
ideas might come together to form a new idea."
— Carl Ally, founder, Ally & Gargano Advertising
Whi*le average people are satisfied with the status quo, world-
class performers are always searching for new ideas and
new ways to interpret old ideas. They do this by tapping into to
the right hemisphere of their brain, the more creative side. Cham-
pions believe there is always a better, easier, faster way to accom-
plish anything and being creative is the way to discover it. One of
' O R L D C L A S S  T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
65
imple:  the methods they use to stoke their creative flow is to learn, study
T thing  and be interested in a variety of different things. T he discovery
g- and  of a truth in an unrelated subject could easily be transferred to a
);e that
 current problem. T here is a level of relativity and relationship to
the order of all things, and the great ones know it. C hampions dis-
cover these truths because they pay attention — not because they' re
smarter than anyone else. T he masses are not mentally engaged.
ou get
T heir billion- dollar thought processing system is used for activ-
be sur-
ities like watching television and figuring out how to travel the
road of least resistance. Meanwhile, champions are being mentally
reborn daily as a result of making new distinctions, interpretations
isit
 
 
and discoveries . . . and then they use these ideas to solve their
problems.

1 1 - ACTION STEP FOR TODAY
R ate yourself on a scale of 1 to 7, 7 being most creative. Be
honest. H ow creative are you?
01 WORLD-CLASS RESOURCE
T he best book I ' ve read on creativity is T he A rtist' s Way, by
Julia C ameron. T his book will help unlock the genius inside
you. T he best speaker I ' ve heard on the subject of creativ-
ity is G regg Fraley, of C hicago. You can learn more about
G regg at www.greggfraley.com


ics,

o, world-
deas and
g into to
e. C ham-
D accom-
t. O ne of

1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
6 6
32
C h a m p i o n s O p e r a t e W i t h
A C l e a r C o n s c i e n c e
"R eason often makes mistakes, but conscience never does."
— Josh Billings, 1818-1885, writer
T
he world class tends to rely on intuition and conscience much
more often than the masses. W hile average people are more
concerned with what other people think of their actions, profes-
sional performers answer to a jury of one: their conscience. O ne
reason they're able to maintain such high levels of concentration
and intensity in their field of expertise is because they rarely carry
mental baggage. W ith their conscience as their guide, champions
often have greater mental clarity and internal focus than average
people. R otary International, (wwwrotary.org
), an organization of
business champions performing community service on a global
level, has a great tool called the four-way test. T he idea is for R otar-
ians to answer four questions before making any major decision.
T he questions are:
1 ) Is it the truth?
2) Is it fair to all concerned?
3) W ill it build goodwill and better friendships?
4) W ill it be beneficial to all concerned?
T
he world class often follows such formulas in making impor-
tant decisions. C hampions know they can often fool other
people, but they can never fool themselves. A mateurs pay a seri-
ous price for making decisions that are incongruent with their
conscience, and their self-image is the first thing that suffers. T he
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
I L O C L A S S
6 7
great ones know this is too high a price to pay. S elf-image expert
N athaniel B randen says, "S elf-esteem is the reputation we acquire
with ourselves." B eing in touch and living by their conscience is a
hallmark of mentally tough performers.
lo• ACTION STEP FOR TODAY
A sk this critical thinking question: "A re all of my dealings con-
gruent with my conscience?" I f the answer is yes, you empower
yourself to success. I f not, consider abandoning these deals or
behaviors. U niversal law dictates that whatever you sow, you
shall reap.
much
more
rofes-
. O ne
ration
T carry
apions
verage
ion of
global
R otar-
ision.
impor-
I l other
r a seri-
al their
.rs. T he
33
Com m on Se n s e Is Th e Fou n d a t i on
Of H i g h Pe r f or m a n c e
"C ommon sense is the knack of seeing things as they
are, and doing things as they ought to be done."
— Harriet Beecher Stowe, 1811-1896, author of Uncle T om's Cabin
C
hampions usually believe the essentials of life were learned in
kindergarten. T heir world view is that success is simple and
constructed fundamentally from common sense. While average
people search for complex answers to their problems, the world
class looks for the simple solution first — and usually finds it. T hey
solve more complex challenges by looking at the situation as an
outsider viewing it for the first time. L arry Wilson, the famous
speaker and author, says the great ones get out of their own way
by viewing the problem from ten thousand feet in order to gain
a new perspective. T hey separate themselves from the everyday
details and gain a three-dimensional view of the problem. While
average people strain to create a solution, champions think for a
6 8  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
while and then create a mental distance to take their direct focus
off the problem. Many times the answers come to them in the
shower, in the middle of the night, or at the health club while
they're working out. The law of indirect effort is one of the most
powerful problem-solving processes known to man Champions
realize the secret to tapping their true genius is sometimes hidden
in the act of not trying so hard.
~~ ACTION STEP FOR TODAY
Write down your five most pressing problems and ask: "Is there
a kindergarten answer to this seemingly complex problem?" Let
your mind revert to childlike thinking and write down the first
answers that come to mind.
34
Ch a m p i o n s Al w a y s St r i v e
Fo r G r e a t e r Co m p e t e n c e
"Information is the booby prize. The real prize is competence."
— Larry Wilson, founder, Wilson Learning Corp.
A
mateur performers are often good at memorizing and learn-
rig bits and pieces of information, just as they were taught to
do in school. Champions know memorizing data in the informa-
tion age is worth about as much as it costs to purchase a computer
and log on to the Internet. Champions are focused on becoming
competent at what they do, and leave the information gathering
to someone else. While the masses worry about job security and
the return of poor economic conditions, champions spend time
building and improving their attitude, skills and knowledge in their
chosen field. This laser-guided focus channels energy directly to
L D C L A S S  
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
 
69
bcus  
the building blocks of their competency. T his approach puts pro-
p the  
fessional performers in constant demand from corporations and
while  
organizations searching for people with world-class habits. S o,
most  
while amateurs stay up at night worrying about job security, the
pions  
pros are quietly creating it through competence. T he future belongs
L dden  
to the competent, both in their field and in terms of controlling
and directing their emotions. B ut then again, it always has.
0 0 .
ACTION STEP FOR TODAY
there  
L ist the three most important activities in which you must con-
)" L et  
tinue to develop competence. Make a commitment to invest a
e first  
set number of hours per week (beyond your normal working
hours) to study. O ne hour of extra study per day in your chosen
field will make you a national expert in five years or less.
0 1 WORLD-CLASS RESOURCE
T he ultimate common sense guide to success is T hink and
G row R ich, by N apoleon H ill. T his classic was written in
1937 and has since become the book by which all personal
development books are measured. I t's a must-read for
anyone interested in world-class results.
I learn-
ught to
L forma-
mputer
coming
ithering
city and
nd time
in their
:ectly to
70  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
35
C h a m p i o n s D e v e l o p B r a v e r y I n
T h e B a t t l e F o r T h e i r D r e a m
"The world has a way of giving what is demanded of it. If
you are frightened and look for failure and poverty, you will
get them, no matter how hard you may try to succeed. Lack
of faith in yourself, in what life will do for you, cuts you off
from the good things of the world. Expect victory and you
make victory. Nowhere is this truer than in business life, where
bravery and faith bring both material and spiritual rewards."
— Preston Bradley
W
orld-class performers know facing their biggest doubts,
fears and worries are the ultimate challenges for champions,
and therefore exercise a substantial amount of bravery in their
lives. They are willing to endure sleepless nights and endless wor-
ries as they walk the razor's edge. They're profoundly aware that
one small slip could send everything they've built crashing down,
yet they continue to build. They are often criticized and ridiculed
by the masses, who see them as a threat to their lack of engage-
ment in life. Champions accept the fact that the end result to life
is the same for everyone, and since no one will survive in the end,
there is no point in playing it safe. So, what average people see as
unnecessary risk taking, champions view as playing the game while
there's still time left on the clock. They have the guts and bravery
to face the truth and take risks that make the masses squirm.
~~ACTION STEP FOR TODAY
Make a list of ten things you're afraid to do, and decide to push
past your fear and do one of them. The sense of exhilaration
you'll feel will only be exceeded by the confidence you'll gain.
V O R L D C L A S S  
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O E T H E G R E A T O N E S
 
7 1
.407,,..00,...,,140,10010,..,,,,,,WAYMMA.M.,,,,,03010,.....(0,19 ,S,PZ.0,4500,410M/ZW.0,01009%
~ 1 WORLD-CLASS RESOURCE
Invest ten minutes in reading a few of the stories and prayers
written by parents who have a child fighting cancer. These
people are some of the bravest on the planet. Visit www
kids cancernetwork. org/ prayerlis t. html
36
C h a m p i o n s H o l d S t r o n g C o n v i c t i o n s
"What convinces is conviction. You must believe
in the argument you are advancing."
—Lyndon Johnson, 1908-1973, U.S. President
If
will
,ack
off
you
where
rds."
doubts,
Lmpions,
in their
less wor-
vare that
ig down,
ridiculed
• engage-
tilt to life
L the end,
ple see as
ime while
d bravery
firm.
le to push
thilaration
I'll gain.
0
ne hallmark of world-class performers is their level of con-
viction in who they are and what they do. Champion's beliefs
and convictions are so strong that it's contagious. Professional
performers who passionately believe in their convictions have the
power to influence people and change the world. The great ones
are easy to recognize —you can see it in their eyes and hear it in their
voices. The famous minister John Wesley is a great example. Histo-
rians say; "Rev. Wesley's conviction and passion was so strong, that
when he spoke it was as if his soul was on fire, and people would
travel from miles around just to watch him burn." My research and
experience shows that champions are not more passionate about
everything. Champions go to extraordinary lengths to discover
the work in which their deepest passions lie, and then turn their
flame of desire into a blow torch of healthy obsession. Average
people usually don't invest the time necessary to discover where
their passions lie. Instead, amateurs tend to implement distractions
that are entertaining (at best), or a way to shield themselves from
failure (at worst). These distractions include television, spectator
sports, hobbies, booze, and drugs. It's far easier to boo and cheer a
million-dollar athlete than it is to become one. Generally speaking,
7 2  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
amateurs are spectators in the game of life. And it all begins with
their lack of desire to discover their convictions.
~~ ACTION STEP FOR TODAY
On a scale of 1 to 7, 7 being the most, how much conviction
do you possess about the importance of your work? If you
answered less than 7, what can you do to boost your level of
conviction?
37
T h e G r e a t O n e s K n o w T h e
P o w e r O f C o n v e r s a t i o n
"A conversation is a dialogue, not a monologue.
That's why there are so few good conversations: due
to scarcity, two intelligent talkers seldom meet."
— Truman Capote, 1924-1984, novelist
ne of the primary differences between the masses and world- ()
class performers is how much attention they pay to devel-
oping their conversational skills. Champions master the art of
interpersonal communication. They know their success is directly
proportional to the number of advocates they have in their pro-
fessional network of contacts. The great ones treat their databases
like sacred artifacts, because they know those lists of people are
priceless. They build their network one-by-one, and stay in con-
stant, but unobtrusive, contact with the fervor of a presidential
candidate rallying support. Champions know that, if they lost
everything they owned, they could pick up a phone, contact their
network, and be back in business in nothing flat. The great ones
are in awe of the massive power of their network. Networks usu-
ally begin and develop through a series of conversations. World-
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
 
73
I L O C L A S S
with
iction
F you
T el of
4.7.00%.05.7/.40MIXOYMM./  .001 .00.00.7.0(000),
class performers are charismatic conversationalists. T hey achieve
this by focusing their conversation on the other people, getting
them to talk about their lives. P rofessional performers are usually
the people asking the questions and paying rapt attention to the
answers. C hampions focus their part of the conversation on ideas,
concepts, and things of a positive nature. T hey refuse to discuss
other people in a way that discredits them or adversely affects their
reputation.
~~ ACTION STEP FOR TODAY
C ommit to becoming a student of interpersonal communica-
tion. T his single skill will do more to help you move toward
world-class results than any other.
101 WORLD-CLASS RESOURCE
R ead H ow to Win F riends and I nfluence P eople, by D ale
C arnegie. T his is arguably the greatest book ever written on
interpersonal communication skills.
38
C h a m p i o n s A r e D e c i s i v e
world-
) devel-
art of
directly
eir pro-
ttabases
)ple are
in con-
;idential
hey lost
act their
eat ones
I rks usu-
. World-
"I f I had to sum up in one word what makes a good manager, I 'd
say decisiveness. You can use the fanciest computers to gather the
numbers, but in the end you have to set a timetable and act."
— Lee Iacocca, former chairman, Chrysler Corp.
1\X/hi *le average performers are timid and lack confidence in
their own judgment, champions are known for their abil-
ity to make decisions, especially under pressure. T he difference is
courage and confidence. E ven the best leaders are uncertain about
their decisions in an environment of unprecedented change. T he
difference is their willingness to make a decision and take full
responsibility for the outcome. A mateur performers habitually play
7 4
 
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
not to lose and procrastinate because they fear making a mistake.
The great ones know mistakes will be made and can be corrected.
Their willingness to assume full responsibility for their decisions
eliminates the need to gather more input than is absolutely neces-
sary. Developing a sound decision-making process, while under-
standing every decision is somewhat a gamble, is the foundation
of superior leadership. Professional performers can lead people
and organizations effectively under such high-pressure constraints
because they possess the self-trust necessary to make decisions
without fear. Generally speaking, the higher the leadership posi-
tion, the greater and the deeper the leader's self-trust must be.
Courage, self-trust and the willingness to assume full responsibility
for the outcomes of their decisions are mandatory traits of com-
petent and effective leaders.
~~ ACTION STEP FOR TODAY
Take a decision you have been putting off for a while and decide
on a course of action within the next 24 hours. Decision-making
skills are like muscles: they can only be built through use.
II I WORLD-CLASS RESOURCE
Read Grow Up! by Dr. Frank Pittman. This book takes a
no-holds-barred approach to taking personal responsibility.
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S L D C L A S S
75
39
T h e G r e a t O n e s C h o o s e
D i s c i p l i n e O v e r P l e a s u r e
"With self-discipline anything is possible. I believe
discipline is the ultimate key to success as it determines
your approach toward every day. Discipline keeps you
focused and keeps you performing at a world-class level."
— Roger D. Graham Jr.
lecide
iaking
akes a
ibility.
call average performers have had enough for the day and
call it quits, champions are usually just getting started. Dis-
cipline is the watchword of great performers. Discipline makes the
difference between the good and the great. The great ones will tell
you discipline is more of a decision than it is an active skill. It's the
ability to stay the course and complete promises you've made. The
fulfillment of these promises builds confidence and self-esteem,
which eventually leads the champions to believe almost anything
is possible. It's a habit and a self-fulfilling prophecy built into one.
Discipline is a logic-based decision that performers adhere to,
regardless of whether they feel like it or not. Discipline pushes
performers past pain and punishment. As my late business partner
and mentor Bill Gove always said, "It's easier to act yourself into
good thinking than it is to think yourself into good action." This is
the mindset of the champion. The great ones, like Bill Gove, don't
let feelings interfere with their performance. Instead, they harness
the power of their emotional motivators to propel them past the
competition. Average people see discipline as a painful chore to be
avoided at all costs. The world class sees it as the ultimate power
tool for performance.
;take.
'cted.
sions
eces-
nder-
ation
eople
raints
isions
posi-
st be.
ibility
C O M-
7 6
 
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
1 . IACTION STEP FOR TODAY
On a scale of 1 to 7 , 7 being most disciplined, how disciplined
are you in the different areas of your life? Categories include
business/career; family/friends; money/finances; recreation/
fun; health/diet/exercise; faith/spiritual; social/cultural; and
personal development.
40
Th e W o r l d Cl a s s Is De t e r m i n e d To W i n
"Winning isn't everything, but wanting to win is."
—Vince Lombardi, 1913-1970, legendary coach, Green Bay Packers
A
s simple as it sounds, many times the only thing that separates
winners from losers is pure determination. While the winning
difference may be slight, the thought process that makes the dif-
ference is huge. Amateur performers spend a substantial amount
of time negotiating the price of victory. Amateurs seem to have
an endless tape looping through their minds, asking, "Is the effort
worth the reward for winning?" Meanwhile, champions focus on
winning. Their attitude is, "Whatever it takes." Champions don't
negotiate their efforts and sacrifices enroute to victory. The deci-
sion to pay any price and bear any burden in the name of victory
was made long before the game started. This subtle difference in
thinking is a huge advantage. Nowhere is this more apparent than
when pain occurs. Amateurs feel pain and seek escape. Profession-
als expect to feel pain and have been mentally trained to push past
it while maintaining a world-class level of performance. Champi-
ons are the warriors of the world. Their outstanding preparation,
both mental and physical, makes them unstoppable and ferocious
on any performance field.
T R I O C L A S S
 
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
 
77
~~ ACTION STEP FOR TODAY
O n a scale of 1 to 7, 7 being most determined, how determined
are you to accomplish your goals and dreams? A n assessment of
the results you have achieved so far is an accurate measure of
how determined you have been in the past.
0+1 WORLD-CLASS RESOURCE
E ven though it was fiction, R ocky has to be the all-time clas-
sic portrayal of world-class determination. T he world is full
of R ocky-like stories of people who refused to take no for
an answer when manifesting their vision. I f you haven't seen
R ocky, rent it; if you have seen it, rent it again. A s you're
watching the movie, ask this critical thinking question: "D o
I have this level of determination with my vision?" I f you
have a big vision, R ocky-like determination is probably what
it's going to take to make it reality.
41
C h a m p i o n s D e d i c a t e T h e i r
L i v e s T o G r e a t n e s s
"T o succeed in life, one must have determination and must be
prepared to suffer during the process. I f one isn't prepared to suffer
during adversities, I don't really see how he can be successful."
— Gary Player, professional golfer
p
rofessional performers are the most dedicated people alive.
While amateurs are dedicated when things are going well,
champions are always dedicated. I n other words, it's not what
they do, it's who they are. T he great ones don't know any other
way. T heir dedication to excellence shines through in everything
they do. D edication is a habit they've developed; it serves as a
plined
iclude
ation/
1; and
V i n
Packers
:parates
winning
the dif-
amount
to have
le effort
O cus on
ns don't
deci-
victory
T ence in
•ent than
)fession-
)ush past
C hampi-
paration,
F erocious
7 8
 
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
cornerstone of their success and fulfillment in life. Average people
are more dedicated to pleasure than performance. The top 1% of
world-class performers invest thousands of dollars every year on
self-development books, DVDs, CDs, seminars, workshops and
retreats. Most amateur performers haven't read a book since high
school and wouldn't attend a self-development seminar unless
you paid them. The masses tend to believe education ends with
high school or college graduation. The world class tends to believe
formal education only teaches you how to learn, cope and manage
yourself in the world as an adult. They believe real education
begins after school lets out. Dedication to getting what they want
from life is a driving force behind champions. While the masses
seek perpetual pleasure, the great ones focus on achievement. The
irony is that professional performers tend to experience great
pleasure as a result of their achievements. Such feelings of accom-
plishment and fulfillment are an additional benefit only the great
ones enjoy.
IACTION STEP FOR TODAY
Ask this critical thinking question: "How much am I willing to
struggle and suffer to make my vision a reality?" Is it a little, a
fair amount, a lot, or whatever it takes?
0+I WORLD-CLASS RESOURCE
Pick a biography of your favorite champion and read it cover
to cover. This will give you an idea of the level of dedication
it takes to become one of the great ones. Next month, read
another biography. After a few of these books, you'll begin
to see a pattern in each champion's thinking and dedication
to their dream. Develop the habit of reading biographies of
world-class performers and you'll reap the benefits of their
wisdom and experience.
RD CLASS
 
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O f T H E G R E A T O N E S
 
7 9
leople
I% of
ear on
is and
e high
unless
Is with
believe

42
C h a m p i o n s A r e D r i v e n
B y A W o r l d - C l a s s B e l i e f S y s t e m

image  
"I n t h e s e co n d gr a d e , t h e y a s ke d us wh a t we wa n t e d t o be . I s a i d
Jcation  
I wa n t e d t o be a ba l l p l a y e r , a n d t h e y l a ugh e d . I n e i gh t h gr a d e ,
want  
t h e y a s ke d t h e s a m e que s t i o n , a n d I s a i d a ba l l p l a y e r , a n d t h e y
masses  
l a ugh e d a l i t t l e m o r e . B y t h e e l e v e n t h gr a d e , n o o n e wa s l a ugh i n g."
nt. The  — Johnny Bench, major league catcher
e great
accom-  
T F
ake no mistake: champions are driven to succeed. Many
le great believe that only some people are born with this innate
aptitude of ambition. Studies show this isn't true. Champions are
driven to win, in most cases, because they believe they can. If you
pilling to
 
inherited a treasure map fromyour best friend, would you be driven
little, a  
to follow the map and find the fortune? So would anyone else. If
this is true, why are the majority of people simply trying to survive
in a world of wealth and abundance? The answer is simple: they
don't believe they can find their own treasure. This doesn't alter
lit cover
 the fact that the treasure is there, yet it does change the drive of
edication  the performer. The human animal is only driven to the level their
nth, read  belief systemwill allow. Most of us have been programmed by
u'll begin
 amateur performers with limited belief systems, and subsequently,
edication  small ambitions. As a result, they tend to attract other amateurs as
aphies of  friends, who reinforce these limited beliefs and validate their lack
s of their
 consciousness. This cycle spins out of control until the drive is
nearly nonexistent. Amateurs rationalize their lack of drive with
tall tales of bad breaks and unfortunate circumstances. Meanwhile,
the champions — no more intelligent or talented — become more
focused and driven every day and continue to win.
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
a o
~~ ACTION STEP FOR TODAY
Generally speaking, is your belief system poverty class, middle
class, or world class? Ask this critical thinking question: "Do my
drive and ambition mirror my beliefs?" If you're not sure of the
answer, check your results in the areas of your life where you
exhibit the most ambition.
43
Th e W o r l d Cl a s s H a s G r e a t Ex p e c t a t i o n s
"As your consciousness expands, your level of
expectation will grow. Keep asking yourself, am
I selling myself short? Most of us are."
— John R Spannuth, President, United
States Water Fitness Association
o
ne of the greatest discoveries I've made in the last two
decades as a mental toughness coach is the realization that
world-class performers are driven by positive expectations. In
other words, the great ones always expect to win regardless of
what they are up against. The next discovery I made was that this
same positive expectation could be installed in anyone who wishes
to possess it. It's a programming process that is easy to do; all it
takes is desire and persistence. Champions begin this programming
process by creating the language they use when they talk to them-
selves, as well as the pictures they visualize World-class performers
literally talk themselves into believing anything that gives them a
mental edge. Call it positive brainwashing, programming, affirma-
tion training, auto-suggestion — whatever label you choose. Cham-
pions call it their ace in the hole. While most amateur performers
rely on positive experience to build positive expectation, profes-
sional performers are superstars in their minds long before they
are superstars in reality. Why wait for Mother Nature to produce
i L D C L A S S
 
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
 
8 1
/HA'440.0.4/ a03.00.14,00.10MAMMIV,/
snow at a ski resort when i t can be arti fi ci ally produced ri ght now?
addle  
T hen, when i t does snow, i t si mply adds powder to a very soli d
)o my  
base. E xpectati on works whether i t's bui lt from real experi ence or
)f the  
programmi ng. T he advantage of programmi ng i s i t i s guaranteed
e you  
to happen — whi le experi ence may or may not occur.
o n s
1 S t two
on that
ons. I n
[less of
hat thi s
) wi shes
lo; all i t
i mmi ng
o them-
formers
them a
affi rma-
:. C ham-
-formers
, profes-
O re they
produce
0. ACTION STEP FOR TODAY
O utli ne your expectati ons i n every area of your li fe, and then ask
the ulti mate cri ti cal thi nki ng questi on: "S hould I expect more?" I f
your answer i s yes, rai se your expectati ons and upgrade how you
talk to yourself and others about your hei ghtened aspi rati ons.
~ 1 WORLD-CLASS RESOURCE
B ui ld a personal and professi onal board of advi sors, com-
pri sed of people who have a much hi gher level of expecta-
ti on than you. S pend as much ti me wi th them as possi ble.
O ne of the fastest ways to rai se your level of expectati on i s
to associ ate wi th world-class thi nkers. T o see my N ati onal
B oard of A dvi sors, go to www.govesi ebold.com T here's an
i n-depth i ntervi ew wi th each member of our board, whi ch
wi ll gi ve you a better feel for who these people are and how
they thi nk
8 2  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
44
T h e G r e a t O n e s A r e T h e
M o s t E n t h u s i a s t i c P e o p l e A l i v e
"A l l we r e a l l y n e e d t o ma ke u s h a p p y i s
s o me t h i n g t o be e n t h u s i a s t i c a bo u t ."
— Charles Kingsley, 1819-1875, novelist
A
ll professional performers have discovered the real secret of
greatness: enthusiasm for what they do. Champions are driven
by an enthusiasm that fires their soul and keeps them on the prac-
tice field long after everyone else has gone home. The great ones
know the raw, unbridled power of an enthusiastic mindset. Ama-
teurs tend to be more enthusiastic about the accomplishments of
others, such as actors, sports stars and musicians. While amateurs
are spending their enthusiasm on batting averages and the box
office, professional performers are investing their life energy into
their field of choice. Champions are willing to put themselves on
the line and risk failure and rejection, while amateurs sit on the side-
lines and observe without risk. Champions often have the world
view that life is a game to play to the best of their ability, with
enthusiasm and tenacity, until their hearts stop beating. Amateurs
often think life is something to struggle through while avoiding
pain at all costs. My friend and mentor, Larry Wilson, has a great
vision of their arrival at the pearly gates: The amateur arrives, and
Saint Peter says, "Congratulations. You've arrived safely at death."
Champions know having something to be enthusiastic about is
one the most important ingredients of a happy life. The great ones
are either engaged in or actively seeking their passion everyday.
I O R L D C L A S S  
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
 
83
/100'/FV.,/hrn.,00,42,0%0.00974,1.  400:101/500/0%/JAMP5///0.11,40,AWY/AW/MW/10,50.1, 105,0440Y11/0:10,700%/X  /AM: i//. SW, /
1 0 -
ACTION STEP FOR TODAY
Make a list of the five activities in your life for which you have
the most enthusiasm. N ext, ask this critical thinking question:
"D oes anyone make a living doing this?"
~ 1 WORLD- CLASS RESOURCE
R ead D o What You L ove and the Money Will F ollow, by
Marsha S inetar. I f you are in the process of trying to figure
out what you really want to do with your career, this book
may have the answer.
45
cret of
e driven
prac-
at ones
A ma-
ients of
mateurs
the box
:rgy into
elves on
the side-
L e world
L ity, with
amateurs
avoiding
L s a great
ives, and
E t death."
about is
;reat ones
ryday.
C h a m p i o n s L o v e W h a t T h e y D o
"I 'd rather be a failure at something I love
than a success at something I don't."
— George Burns, 1896-1996, comedian
I
t doesn't seem to matter what industry, profession, occupation
or sport champions choose — the criteria for selection is almost
always enjoyment. C hampions tend to choose their field based on
pure enjoyment of the activity. S ome people say that champions
don't pick their field, the field picks them. A mateurs believe cham-
pions enjoy their work because they are successful. Yet interviews
with the superstars find the polar opposite to be true. C hampions
are successful because they enjoy their work. A s a result, they put
their heart and soul into the activity, so much so that they surpass
their competitors. C ollege students of yesterday were often told
to study business or computers, or law or medicine, because of
the great financial potential. T his single idea has probably created
more average performers than any other. T he progressive mind-
set of the 21st century is to study what you enjoy studying and
put your heart and soul into it. T he great ones know that money
84
 
177 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
NY:Sa Stl it :41  Ms,  Nt"..
doesn'tcome from an occupation; itcomes from solving people's
problems. Champions do so much extrastudy and work thatthey
become experts, and often become wealthy as aresult. Profes-
sionalperformers notonly see enjoying whatthey do as aphi-
losophy, they see itas their single greatestassetand entry into the
world class.
~~ACTION STEP FOR TODAY
On ascale of 1 to 7, 7 being the mostenjoyment, how much do
you enjoy your job? If you answered less than a7, the odds of
fulfilling your fullpotentialare slim. If you answered a7, then
you willalmostassuredly ascend to the world-class level.
~~~ WORLD-CLASS RESOURCE
Read Work Happy Live Healthy, by Tom Welch. Visitwww.
workhappy.com
46
Ch a m p i o n s Cr e a t e A
Wi n n i n g En v i r o n m e n t
"The firststep toward success is taken when you refuse to be a
captive of the environmentin which you firstfind yourself."
— Mark Caine, author
H
ave you ever noticed children of super-rich families often
attractmisery into their lives in avariety of ways? These
children are raised in an environmentof extreme privilege. As a
result, they often develop asense of entitlementthatcreates con-
flicting feelings as their lives progress. Even atage forty, some
of these 'kids' are completely confused abouthow they fitinto
the world, because they never had an opportunity to learn and
I O R L D C L A S S  
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
8 5
 
2ople's  
grow through adversity and challenge. T heir parents purchased
 
at they  
their problems away, and left them with a gaping psychological
 
)rofes-  
hole. S imilarly, amateur performers tend to be their own worst
 
a phi-  
enemies, and create misery and depression from a deep sense of
 
ito the  
disappointment with themselves. P rofessional performers learn to
create their own environment of ongoing learning, growth and
discipline. T hey often discover their greatest joy in the conquer-
ing of their greatest obstacles. While amateurs do everything pos-
 
uch do  
sible to exist in an environment of comfort, champions know the
 
dds of  
only true comfort comes from becoming the people they were
 
7, then  
meant to be by learning and growing each day. A mateurs think
they are victims of their environment, and seem to thrive on blam-
ing other people. P rofessional performers realize the people who
 
ww  
programmed them did the best they could, based on their level of
w.
awareness, and then take the necessary steps to reprogram them-
selves and create the world-class environment they deserve.
iv- ACTION STEP FOR TODAY
Make a commitment to upgrade your environment, beginning
with the people around you. L imit your exposure to neutral and
negative people, remembering that consciousness is contagious.
B efriend a champion and spend as much time with this person
as possible. I promise this will raise your level of expectation.

WORLD-CLASS RESOURCE
B ecome an active student of personal development by lis-
tening to tapes and C D s from your favorite authors, speakers
and philosophers as you drive. C reate a world-class environ-
ment by turning your car into a university on wheels. T he
largest producer of personal development tapes and C D s is
N ightingale-C onant C orp.; their website is wwwnightingale.
com
) be a
;elf."

often
? T hese
ge. A s a
tes con-
y, some
fit into
arn and
8 6  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
•e,
47
T h e W o r l d C l a s s M a k e s
E x e r c i s e A P r i o r i t y
"Exercise is king. Nutrition is queen. Put the two
of them together and you have a kingdom."
— Jack Lalane, fitness guru
A
mateurs tend to believe exercise is only for the young, and that
it has little to do with success in the business world. Studies
show this to be false. In the last ten years, many companies have
started corporate exercise programs and constructed workout
facilities on company premises. They know regular exercise is the
single most significant aspect of good health, and good employee
health goes right to the bottom line. Champions have known this
for years. They tend to invest at least an hour per day, every day, in
some form of physical activity. They usually select an activity they
really enjoy to insure it will become a habit. Amateurs spend more
time watching their favorite sports heroes exercise than they do
exercising themselves. The cost of this inactive lifestyle is substan-
tial, both physically and mentally. Professional performers know
a sound mind and sound body are one and the same, and they
treat their physical activity with the same intensity and priority as
they do their work. They schedule daily exercise and approach it
with the same vigor as a meeting with a key customer. The biggest
distinction between amateurs and pros in this area is the impor-
tance they place on adhering to their exercise routine. Amateurs
see exercise as a chore; pros see it as a necessity for world-class
performance.
D R L D C L A S S T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
8 7
it- ACTION STEP FOR TODAY
Make a commitment to exercise for at least one hour per day,
five days a week. T he excuse that you don't have time is a delu-
sion. E xercise is necessary for a long and healthy life. G et your
calendar out and move things around to make room for exercise,
no matter what it takes. Your life literally depends on it.
~~
1 WORLD-CLASS RESOURCE
I f you're a man, subscribe to Men's H ealth magazine. I f
you're a woman, subscribe to S hape Magazine. Visit www
mens health. com or www.shape.com
id that
>tudies
's have
orkout
is the
L ployee
vn this
day, in
ty they
more
hey do
alas tan-
know
id they
D rity as
•oach it
biggest
imp or-
nateurs
ld-class
48
T h e G r e a t O n e s A r e
P r o f e s s i o n a l F a i l u r e s
"T here can be no failure to a man who has not lost his courage, his
character, his self-respect, or his self-confidence. H e is still a king."
— Orison Swett Marden, 1848-1924, founder, Success Magazine
T
he majority of the differences between amateurs and pros
is a subtle separation. I t's a slight difference in thinking that
makes a big difference in results. T he idea of failure is an example
of this. A mateurs tend to believe failure is painful and should be
avoided in order to maintain a sense of pride and dignity. I n an
effort to protect their egos, they attempt only those things they
know they can do. C hampions see failure as a necessary building
block of mega-success, and treat it as a teacher. P eople labeled
as failures are amateurs at failing. S uccessful people are profes-
sional failures, who have failed their way to success. T he differ-
ence is their mental approach. C hampions aren't in the business of
protecting their egos; they're in the business of learning, growing
8 8  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
and becoming. They see failures as necessary course adjustments —
not always pleasant, yet necessary to gain the wisdom and mental
toughness it's going to take to make their vision a reality. While
amateurs spend a lot of time focusing on how not to fail, pros are
dialed in to doing what it takes to succeed. This problem-solving,
execution-based focus creates a greater awareness of more poten-
tial solutions. A focus on failure prevention creates an awareness
of fear, lack and poverty. It's all a matter of where a performer
places his attention.
~~ACTION STEP FOR TODAY
Ask this critical thinking question: "Have I been playing it safe
to avoid failure?" On a scale of 1 to 7, 7 being the highest, how
many risks have you taken in an effort to make your vision a
reality?
II I WORLD-CLASS RESOURCE
If you're in the world of selling, read How I Raised Myself
from Failure to Success in Selling, by Frank Bettger. This
book is a detailed account of how one man figured out how
the system works. The great Dale Carnegie called this book,
"The most helpful and inspiring book on salesmanship I
have ever read." It's a must for your sales library.
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
 
89
N O B L E C L A S S
vents —
mental
While
g y r o s ar e
, o lving ,
po ten-
ar enes s
fo r mer
; it safe
st, ho w
r isio n a
My self
m T his
nit ho w
is bo o k,
nship I
0.1.0WAVLOMMOVHDYM, 0.4%., MOMMOMe/M/ZZMWM,H.W.M.105MISOMMZeM/M.410.3.M.90,0%
49
C h a m p i o n s H a v e T r e m e n d o u s F a i t h
"We do no t need mo r e intellectual po wer ; we need mo r e
spir itual po wer . . . . We do no t need mo r e o f the thing s that
ar e seen, we need mo r e o f the thing s that ar e unseen."
— Calvin Coolidge, 1872-1933, U.S. President
F
aith has alway s been a hallmar k o f wo r ld-class per fo r mer s —
mo st no tably , the faith per fo r mer s have in themselves. T he
g r eat o nes have an extr emely hig h level o f self-tr ust, even when
they ar e failing . T his faith in self may stem fr o m being r aised in a
po sitive envir o nment, o r fr o m per fo r mer s talking themselves into
it. Muhammad A li admits he to ld the wo r ld he was the g r eatest
befo r e he tr uly was as a way to bo lster his faith in his o wn skills.
(I think it wo r ked!) C hampio ns also have faith in their g o als and
dr eams beco ming r eality , while amateur s ar e o ften deathly afr aid
o f believing in so mething that may o r may no t happen. F aith in
G o d, a hig her po wer , o r an infinite intellig ence is also a tr ait o f
many champio ns. T her e ar e atheists who ar e tr emendo us per -
fo r mer s, y et as a r ule, ther e seems to be a co nnectio n between
pr o fessio nal per fo r mer s and the spir itual side o f life. Many pr o s
dr aw tr emendo us ener g y and po wer fr o m a deep faith in a g r eater
fo r ce. I n r ecent y ear s, many who wer e tur ned o ff by fear -based
o r g anized r elig io ns in their childho o d have tur ned to new-tho ug ht
chur ches and center s, such as U nity and S cience o f Mind. What-
ever the so ur ce o f their spir itual faith, wo r ld-class per fo r mer s do
tend to ho ld str o ng spir itual co nvictio ns.
~~AC T ION ST EP F OR T ODAY
T ake invento r y o f the ten peo ple clo sest to y o u. O n a scale o f 1
to 7, 7 being the hig hest, ho w much faith do these peo ple have
in themselves? H o w much faith do they have in a hig her po wer ?
90  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C U S S
Odds are that your level of faith is the average of these ten
people. Ask this critical thinking question: "Is this helping me
or hurting me?"
50
C h a m p i o n s H a n d l e F e a r
L i k e A S n a k e C h a r m e r
" 'Come to the edge,' He said. They said, 'We are afraid: `Come to
the edge,' He said. They came. He pushed them . . . and they flew"
— Guillaume Apollinaire, 1880-1918, poet
T
he relationship performers have with fear is a significant dis-
tinction between amateurs and professionals. Amateurs are
controlled by their fears, while professionals learn to embrace fear,
like a snake handler holding a venomous king cobra by the neck.
Champions know if they get sloppy or stop paying attention, the
cobra will take their life. The great ones use the energy and inten-
sity of fear to drive them to greater heights. They learn how to
become comfortable while performing in an uncomfortable state
of mind. Repeated exposure to their fears systematically desensi-
tizes them, eventually depleting the fear. An interesting phenom-
enon often occurs after this desensitization process — performers
fall in love with the activity they used to fear. Suddenly, they can't
get enough of the activity, because it makes them feel so good.
Since the beginning of public opinion polls, the number one fear
among people worldwide has always been public speaking The
fear of public humiliation is too much for the ego to bear; so most
people develop a tremendous fear of speaking to groups. Real-
izing the incredible force public speaking can be in their careers,
many champions have faced this fear head-on and later fell in love
with the emotional high public speaking offers. Champions have
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
 
91
L D C L A S S
ten
g me
me to
flew."
OMMOW.G.0.003.00IMM/A74000N/MOZZAMM/AMS4/ /...%/4.40.1%.M.a.....00,000.00.00.540.1./ZWASHM.W.MMOWAMM
learned emotional strength and power lies on the other side of
fear. O n the other end of the spectrum, amateurs usually settle for
the short-term gain of avoiding what they fear.
10. ACTION STEP FOR TODAY
T ake inventory of your fears: are they adult fears, or adoles-
cent fears? A n adult fear is being afraid of a truck about to run
over you. I t's the kind of fear that can save your life. A dolescent
fear is being afraid of the bogeyman under the bed, or of being
rejected by a prospect or embarrassed in front of a group. T he
threat is literally made up in our minds. When we allow adoles-
cent fear to hold us back, we are behaving like children.
51
Th e G r e a t On e s Ev o l v e Fr o m Fe a r
it dis-
cs are
e fear,
neck.
I n, the
inten-
L ow to
e state
, sensi-
enom-
)rmers
y can't
good.
ne fear
g. T he
o most
R eal-
:areers,
in love
I s have
To L o v e B a s e d M o t i v a t i o n
"E veryone has two choices. We're either
full of love. . .or full of fear."
— Albert Einstein
fiddle-class performers are mediocre because they have failed
to identify the emotional motivators that burn from within.
U pper-class performers are full of emotional fire that is usually
fueled by the fear of failure. While fear can be a tremendous mod-
vator, it creates a lot of pain and suffering in the process. O perat-
ing out of a fear and scarcity based consciousness is a playing not
to lose strategy, and through the law of attraction acts as a magnet
for additional thoughts of fear and scarcity to enter the perform-
ers mind T hese thoughts eventually manifest more fear and scar-
city on the physical plane. T he upper class includes some of the
most successful people in the world, who are also some of the
92
 
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
saddest. The fear that propels them to achieve is the same emotion
that robs them of their fulfillment. The upper class consciousness
is rooted in ego, where the pain of losing is stronger than the plea-
sure of winning. Because of the fear this thought process attracts,
the upper class tends to suffer much more than the world class.
As soon as they succeed at whatever they are attempting, they are
on to the next conquest, and the victories must get bigger for
them to sustain their ego-based gratification. The world class tran-
scends this lower vibration by focusing their thoughts, language,
and mental pictures on love and abundance. The great ones are
playing to win, and winning to them simply means learning and
growing. They literally transcend the addiction to feeling superior
to anyone else, and for being afraid to lose what they have. Their
dominant thoughts are on their vision for the future, and they
pursue it fearlessly.
~~ ACTION STEP FOR TODAY
Ask these critical thinking questions: Am I more motivated by
my fear of failure or by the excitement of my vision? Am I out
to prove myself or express myself?
52
Ch a m p i o n s U n d e r s t a n d
Th e L i m i t s Of M o n e y
"When you're doing something you love to do, the only
reward you need is the experience of doing it."
— Bill Gove, 1912-2001, the father of professional speaking
I
n pursuit of happiness, amateurs tend to seek riches, while pros
seek fulfillment. The irony is that champions create so much
ID CLASS T H E T H O U G H T P R O CE SSE S, H AB IT S AN D P H ILO SO P H IE S O F T H E G R E AT O N E S
93
otion
sness
plea-
racts,
class.
are
for
tran-
;uage,
es are
g and
erior
T heir
I they
Led by
1 I out
Y
'ing
le pros
much
value in their quest for fulfillment that they often develop substan-
tial riches. Amateurs are usually looking for the quick buck. T hey
believe being rich will fill the hole they feel inside, although few of
them can say how much money that would require. In truth, no
amount is sufficient, because the hole can only be filled by feelings
of fulfillment. T he great ones find fulfillment in their everyday
work and activities. T hey never really chase fulfillment, yet they
experience it simply by doing their work. Amateurs believe money
and the things money will buy are the keys to peace and fulfillment.
P rofessional performers gravitate toward things that create a sense
of satisfaction in and of themselves. F ulfillment is a mental state
champions experience as a result of their elevated awareness. In
essence, champions invest the necessary time and resources to dis-
cover what they love to do and then focus on doing it to the best
of their ability. T heir fulfillment doesn't come from the results of
their actions, but from the actions themselves. T he great ones are
focused on the cause, rather than the effect. As a result, the effects
(or results) take care of themselves. O n the other end of the spec-
trum, the masses are focused on the effects, and often ignore the
causes. E ven if they succeed in acquiring money and possessions,
fulfillment continues to elude them, until they finally throw up
their arms and say; "Is this all there is?" T he answer is yes, because
money and material possessions are effects, and effects don't create
causes. Causes create effects. T his is why the pros seek fulfillment
first though loving what they do for a living. T his is a can't-miss
strategy. T heir work creates a tremendous sense of fulfillment —
even if the effects aren't reached. Champions don't play for the
money; they play because they love the game itself. T he money —
the effect — is just icing on the cake.
® ACTION STEP FOR TODAY
Do a cause-and-effect analysis. Ask this critical thinking ques-
tion: "Am I focused on the cause of my fulfillment, or the effect
of my fulfillment?" F or example, do you exercise for the health
benefits you gain, or because you love the sport or exercise
activity?
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
94
53
C h a m p i o n s A r e F u t u r e - O r i e n t e d
"All great leaders have vision and idealization in which they can
continually imagine the perfect outcome to all situations."
—Brian Tracy, author and speaker
Whil. e amateurs often live in the past, champions look toward
the future. Pros habitually focus on the present while cre-
ating their ultimate vision for, and landscape of, the future. This
future orientation allows them to dream of grand visions and
unlimited possibilities. It also keeps them motivated and moving
forward by keeping the proverbial carrot out in front. Amateurs
like to talk about the good old days, and how they wish things
were like they were before. Professional performers are just the
opposite. The pros revere and respect the past, but place respon-
sibility for the future squarely on their own shoulders. Taking per-
sonal responsibility for failures, successes and actions in general
is a trait of world-class performers. The saying, "If it is to be, it
is up to me," reflects their beliefs. Average people would rather
see themselves as victims of circumstances beyond their control.
The great ones make their own circumstances and respond with
a higher level of awareness to negative events in their lives. Their
execution-based focus and future orientation keeps them on track.
It all begins with taking full responsibility for their lives and their
futures.
~~ACTION STEP FOR TODAY
Program yourself by repeating this statement until you believe
it: "The past is only important as it relates to the present and the
future, and any mistakes in my past have been for the purpose
of helping me create a bountiful future." This affirmation har-
W O R L D C L A S S T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
/ /  I:, /W.V., /400%// / /407,/, xe‘  95-
nesses the power of the past and directs it to the only place it
can serve you: in the future.
~~
1 WORLD-CLASS RESOURCE
Listen to Create the Future: How to Think Big, Act Bold,
and Be a Visionary, by Bill Gove, Larry Wilson, Bob Proctor
and Steve Siebold. You can find it at wwwgovesiebold.com
54
can
I S .
toward
ule cre-
re. This
)ns and
moving
-nateurs
1 things
just the
respon-
ing per-
general
to be, it
I rather
control.
nd with
's. Their
)n track.
nd their
believe
and the
purpose
ion har-
T h e G r e a t O n e s C h a l l e n g e T h e F a c t s
"W h e n t h e dr e a m is big e n oug h , t h e fa c t s don 't c oun t ."
—Ray Youngblood entrepreneur and speaker
M
ost progress relies on professional performers who stand
up, challenge the status quo and push the envelope. The
great ones definitely dance to the beat of a different drummer, and
I thank God they do. Many great breakthroughs and innovations
are made by champions who ignore the facts and figures. While
amateurs are content with the status quo, pros are always seeking
a better, faster, more efficient, effective method or way of doing
things. The great ones derive incredible pleasure from ongoing
growth and development, while amateurs quietly fear change will
create more demanding or less pleasurable conditions. To ama-
teur performers, champions can appear to be outrageous in their
wants and desires. Amateurs are accustomed to the way things are,
and prefer to keep it that way. Without champions, innovation and
progress would be almost nonexistent. At the beginning of the
20th century, many scientists believed every major innovation and
invention had been discovered. This type of thinking is difficult to
sell to pros, who tend to listen only to other pros. While champions
take facts into consideration, they just don't allow them to carry as
much weight as amateurs do. The great ones know progress relies
96
 
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
W M ,
on the unreasonable men or women who stand up and challenge
the facts, and then take intelligent action to exceed them.
~~ACTION STEP FOR TODAY
Begin to question the so-called 'facts' governing your life. Ask
these critical thinking questions: "Is it a fact that it's going to
take me 20 years to retire? Is it a fact that I will gain weight as I
get older or after having children? Is it a fact that the only reli-
gious beliefs I should follow are the ones handed down from
my parents?"
55
C h a m p i o n s A r e D r i v e n B y F u n
"When you have confidence, you can have a lot of fun,
and when you have fun, you can do amazing things."
— Joe Namath, professional football player
ne of the most closely-held secrets of world-class perform- ()
ers is how much fun they have in what they do. Outsiders
see big-time performers as super self-disciplined, self-sacrificing,
success-and-achievement machines. Yet a closer look gives a more
accurate portrayal of what really drives these people: fun. Champi-
ons have more fun in their work than any other group. They take
whatever time is necessary to choose a career path that encom-
passes their natural talents, abilities, and, most of all, their pas-
sions. Amateurs have a difficult time competing with pros because
most amateurs hate their jobs — one of the primary reasons they're
amateurs in the first place! Professional performers are highly dis-
ciplined, of course, yet their core drive and mental fortitude seem
to come from the pure fun, excitement, enjoyment and exhilara-
tion of their work. Average people go to work and plod through
the day; champions go to work and have fun. This is one of the
! O R L D C L A S S  
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
9 7
dlenge  
reasons amateurs cannot compete with pros — it's a mismatch
from the start. O ne is focused on surviving, while the other is just
playing a game and having fun.
~~ ACTION STEP FOR TODAY
H ow much fun are you having in your life? O n a scale of 1 to 7,
7 being the most fun, give yourself a rating in each area of your
life. N ext, ask this critical thinking question: "C an I eliminate
doing things that aren't fun?" R eally think about your answer.
L ife is short and unpredictable. Why do things you don't enjoy
unless it is impossible to escape them?
56
Th e G r e a t On e s L e a r n To Fo r g i v e
"T he weak can never forgive. F orgiveness
is the attitude of the strong."
— Mahatma Ghandi, 1869-1948, Indian leader
'6. A sk
A ng to
;ht as I
L ly reli-
a from
1,
erform-
utsiders
:rificing,
a more
L 2hampi-
hey take
encom-
ieir pas-
because
I s they're
ghly dis-
ide seem
exhilara-
through
L e of the
p
rofessional performers' heightened awareness allows them
to forgive freely. While average people plot revenge, cham-
pions release their enemies and move on. T he amateur approach
stems from ego; the professional approach from spirit. T he habit
of forgiveness is a significant distinction between the masses and
the champions. P rofessional performers understand that mental
toughness and power ultimately come from a mindset of love —
love for what they do, who they are and for the people with whom
they interact. T his is not to be confused with the A ge of A quarius
and the free love movement of the 1960s, although they were
probably on the right track in the beginning. A ll human actions
and reactions have their root in one of two forms of conscious-
ness: fear or love. I f people were primarily logical creatures, this
concept wouldn't make sense. H uman beings, however, are pri-
marily emotional creatures who often operate in irrational ways.
98  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
Champions know this, which is the reason they're able to forgive.
Emotional creatures who operate at a lower level of conscious
awareness tend to say ignorant things and behave in thoughtless
ways. Expecting human beings to behave logically all the time is
like expecting machines to feel emotion. The great ones operate
from a love-based consciousness that recognizes the emotion-
based irrational behavior of people. Champions are much more
forgiving than average people because of this knowledge.
IACTION STEP FOR TODAY
Make a list of all of the people you feel have slighted you to
some degree, and give yourself the gift of a lifetime by forgiv-
ing them. You don't have to tell them you forgive them; simply
forgive them in your heart by coming to terms with the fact that
we are fallible human beings doing the best we can.
~ ~ I WORLD-CLASS RESOURCE
To learn more about the power of forgiveness, get a copy of
Forgiveness: How to Make Peace with Your Past and Get on
with Your Life, by Dr. Sidney Simon.
57
C h a m p i o n s K n o w W h y T h e y A r e F i g h t i n g
"One of the hallmarks of the great ones is their level of
awareness as to what they are willing to fight for. They're
willing to suffer and sacrifice to make their visions reality."
— Steve Siebold
A
verage performers never fully tap into their own psyches,
and as a result, they are unmotivated to dream big dreams.
World-class performers know what they are willing to fight — and
even die — for. This is a critical trait of the great ones. They draw
their motivation and willpower intrinsically, whereas the middle
I O R L D C L A S S
 
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
 
99
D rgive.
scious
;hdess
ime is
A erate
L otion-
more
you to
F orgiv-
simply
ct that
Dpy of
imet on
syches,
reams.
— and
y draw
middle
class waits for the motivational mood to strike. P rofessional per-
formers invest a tremendous amount of time thinking about what
makes them tick in an effort to uncover their deepest, most pow-
erful emotional motivators. When the going gets tough and the
pain kicks in, average people back off from a goal or task. T his
is when the world class really begins to fight. When they begin
to feel physical or psychological pain, they go inside themselves
and draw on their vast reserves of emotional power. When pain
strikes, the subconscious mind asks the conscious mind, "why
must I suffer?" T he great ones know the answer is their vision.
When their subconscious determines the vision is worth fighting
and suffering for, their level of motivation soars. T his is one of
the major reasons there is such a chasm between amateurs and
pros. T he difference may be small at the start, but as the pain and
suffering escalate, the performance gap becomes larger and larger,
to the point of a total mismatch. You don't pit amateurs against
pros. I t's like feeding a man to the lions.
1 1 -
ACTION STEP FOR TODAY
Make a list of the ten reasons you will do whatever it takes to
breathe life into your vision. R eview this list every day, especially
when the going gets tough.
01 WORLD-CLASS RESOURCE
G et a copy of I t's N ot A bout the B ike, by L ance A rmstrong.
T his book will take you inside the mind of the greatest
cyclist in history. A fter you read it, you'll know exactly what
makes this champion so special.
t i n g
F
1 0 0
 
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
58
C h a m p i o n s K n o w V e r y G o o d I s B a d
"The mental toughness process is not about going from
good to very good--it's about going from good to great.
Anyone who settles for very good is destined to spend their
golden years bathed in a sea of regret, wondering why."
— Steve Siebold
T
he world class controls over 90 % of the wealth in America
for a simple reason: they are competing in a marketplace full
of amateurs. The only group that has a fighting chance against
the great ones is the upper class, which represents approximately
1 0 % of the population. At Mental Toughness University, we clas-
sify most members of the upper class as 'Very Good Performers'.
In order to ascend to the world class, performers must be classi-
fied as 'Great'. At the highest levels of performance, very good is
considered to be bad. There are lots of performers who are very
good, but great performers are rare. At the height of my tennis
career, I was a very good player, but compared to the world class,
I was bad. Very good performers are no match for the great ones.
The difference between a very good leader and a great leader is
the respect and loyalty of his/her team. The difference between
a very good doctor and a great doctor can be life and death. The
difference between a very good salesperson and a great salesper-
son is financial freedom. For the average person, to be classified as
very good is something to be proud of. For the great ones, it's an
insult. Both groups have the same potential. The only difference
is in their thinking.
~~AC TI ON STEP FOR TODAY
Ask this critical thinking question: Are you a good performer,
a very good performer, or a great performer? For the correct
I O R L D C L A S S
 
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
 
1 0 1
answer, check the results you've been getting in each area of
your life up until this point. Your self-assessment represents the
truth. Your results represent the fact.
59
T h e W o r l d C l a s s
E m b r a c e s F r e e E n t e r p r i s e
d
L eir
merica
ace full
against
imately
we clas-
)rmers'.
clas si-
good is
ire very
y tennis
id class,
at ones.
eader is
between
I th. T he
, alesper-
sified as
;s, it's an
fference
rformer,
correct
"T hat some should be rich shows that others may become rich,
and hence is just encouragement to industry and enterprise."
— Abraham Lincoln, 1809-1865, U.S. President
T
he free enterprise system in A merica has created more great
champions than anything else in the history of civilization.
S ince the world class operates from a fearless state of abundance,
they tend to embrace the free enterprise system. Many great ones
cut their entrepreneurial teeth in the corporate world and then
launch a business. S ome choose to become professional perform-
ers within the corporate structure. T hese champions make the
shrewd decision to use the collective knowledge, power and sys-
tems of their billion-dollar employers. T hey don't relish the recog-
nition and gratification of being in business for themselves; they
prefer to flourish and grow within the corporate system. While
most rank-and-file employees are more interested in where they're
going on vacation than in moving forward in their career, the great
ones often think of the company as their own. T he free enter-
prise system lives within them. E very move they make serves the
company for which they work. T hese performers are a rare breed,
especially in times when the masses believe their companies have
no loyalty to them. T his sense of distrust gives middle-class per-
formers an excuse to coast. T he great ones are aware that their
performance and work ethic are about them, not the company.
1 0 2
 
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
World-class performers are always reinforcing the habit of excel-
lence — one of the reasons they will always be in demand in any
economy.
IACTION STEP FOR TODAY
Commit to seeing yourself as self-employed, regardless of who
signs your paycheck. Employment status is unimportant in the
Age of the Mind. All of us are the presidents of our own pro-
fessional services corporations, and lease our time and efforts to
employers or customers. This mindset should motivate you to
perform to the best of your ability every single day.
WORLD-CLASS RESOURCE
Read How to Get Rich, by Donald Trump
60
Ch a m p i o n s B e l i e v e In G l o b a l Ci t i z e n s h i p
"Without a global revolution in the sphere of human
consciousness, a more humane society will not emerge."
— Vaclav Havel Czech Republic president
T
he world class believes in the philosophy of one collective
global economy. This is evident by their participation in such
groups as Rotary International and others that focus on assisting
people globally. True champions know what happens in Bombay
affects what happens in Chicago, and what happens in Sydney
affects what happens in Tokyo. Average people hardly know their
own neighbors. The middle class seldom looks beyond their own
hometowns and tends to have an isolationist philosophy. They are
not any less caring than their world-class counterparts; they are
simply unaware of the impact countries and people have on each
other. With their expanded global worldview, professional per-
formers create ideas that usually have no geographical boundaries.
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
I R L D C L A S S
1 0 3
excel-
any
f who
in the
n pro-
orts to
you to
The World Wide Web has expanded this awareness even more, yet
the middle class fails to embrace this philosophy as a whole. Until
more people raise their level of awareness, the great ones will have
to foot the bill for everyone. The end of mediocrity as we know it
doesn't seem to be anywhere in sight.
1 0 - ACTION STEP FOR TODAY
Ask these critical thinking questions: "Am I a global citizen?
Am I actively contributing to people and places outside where I
work and live?" Set a goal to elevate your participation in global
problem solving by helping someone in need in another country
in some way.
61
Th e G r e a t On e s Do n ' t G i v e
B a c k „ , Th e y J u s t G i v e
s h i p
"Don't give back . . . just give:'
— Nido Qubein, author, speaker, philanthropist
3 1 1 ective
in such
assisting
Bombay
Sydney
ow their
ieir own
they are
they are
on each
>nal per-
undaries.
W
orld-class performers usually have a strong philosophy
when it comes to giving. Middle-class consciousness is
rooted deeply in fear, but world-class consciousness is rooted in
love and abundance. Professional performers tend to have a world
view that there is, and always will be, more than enough of every-
thing to go around. As a result, they tend to give freely. People
operating at poverty-, working-, and middle-class levels of aware-
ness will give from time to time, yet there is a difference. They tend
to give in order to get. In other words, people at lower levels of
awareness often see giving as a trade. It's an "I give you this, so you
have to give me that," mentality. The great ones give without reser-
vation or anticipation of a trade. They give because they believe it's
O 4  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
the right thing to do, and as a result, they experience much deeper
levels of fulfillment than average people. World-class performers
are not more generous; they simply believe they'll never run out
of resources and that the world operates from total abundance.
Giving is easy when you believe the source of supply is unlim-
ited. The world-class mindset is pure love, with no beginning, no
end and no limits. The amateur-class philosophy demands that all
giving be measured, for fear the fountain will run dry. As a result
of this subtle distinction, the world class gives more, gets more,
and attracts more.
~~ ACTION STEP FOR TODAY
Give money to someone who needs a few bucks, without any
expectation of receiving anything in return. Maybe it's the guy
begging for money on the street, or possibly a friend in need of
some fast cash. This habit manifests a prosperity consciousness
that will attract more abundance into your life.
~~I WORLD-CLASS RESOURCE
Check out my mentor in the area of philanthropy, Nido
Qubein, at wwwnidoqubein.com. He's quite a guy.
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S R L D C L A S S
1 0 5
eeper
-mers
n out
lance.
L nlim-
ig, no
sat all
result
more,
it any
le guy
ed of
I sness
N ido
62
T h e W o r l d C l a s s I s O b s e s s e d
W i t h T h e i r G o a l s
"T here is one quality which one must possess to win,
and that is definiteness of purpose, the knowledge of
what one wants, and a burning desire to possess it."
— Napoleon Hill, 1883-1970, author
A
verage performers set their goals on N ew Year's E ve and
don't look at them again until the next N ew Year's E ve. T he
world class is in a constant goal-setting mode. C hampions are goal-
setting machines — they know the cornerstone of all achievement
is mental clarity. P rofessional performers are evolving so rapidly
they usually find it necessary to review — and sometimes reset their
goals on a daily basis. O ne of the secrets of their success is this
daily exposure to their goals. O nly 3% of A mericans have clearly
defined written goals, and less than 1% can identify their primary
goal and objective in life. T his attention to detail gives the great
ones an incredible advantage over their middle-class counterparts.
A s average performers begin to forget what their goals are because
of a lack of exposure to them, the pros are imbedding their goals
deep into their subconscious minds daily. T heir minds are like
guided missiles, always adjusting and correcting to maintain accu-
racy toward the target. C hampions have a singleness of purpose
most people will never take the time to discover, and this thought
process allows them to climb higher every day.
~~ AC T I O N ST EP FO R T O DAY
L ist your ten major goals for this year every morning when
you wake up. T his habit will ingrain your major goals into your
1 0 6  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
psyche. This is one of the most important habits you can develop
enroute to a world-class mindset.
NI WORLD-CLASS RESOURCE
Read Goals! How to Get Everything You Want — Faster
Than You Ever Thought Possible, by Brian Tracy. This
book takes a no-nonsense, no-holds-barred approach to set-
ting world-class goals.
63
T h e G r e a t O n e s B e l i e v e T h e y C a n n o t
F a i l . T h e y C a n O n l y L e a r n A n d G r o w
"Growth itself contains the germ of happiness."
— Pearl S. Buck, 1892-1973, author
C
hampions are committed to never-ending personal and pro-
fessional growth. Average performers believe learning and
growing begins and ends in school. The world-class ranks realize
graduation is the beginning of the road, not the end. Professional
performers attempt so many things over the course of their life-
times that their mental growth rate is staggering compared to the
masses. While amateurs avoid risk at any cost, the great ones are
always looking for opportunities. They are willing to fail their way
to success. The belief of the champion, according to author Larry
Wilson, is "I cannot fail... I can only learn and grow" This belief
makes pros very dangerous performers. While average people
attempt to win while simultaneously trying to avoid pain, champi-
ons give it the full-court press with little or no concern about fail-
ing. Champions have programmed themselves to disengage their
fear and move full speed ahead. The middle and lower class are
amateurs at failing; they are so afraid of it they only attempt goals
NORD CLASS T H E T H OU G H T P ROCE SSE S, H AB I T S AND P H I LOSOP H I E S OF T H E G RE AT ONE S
1 0 7
evelop
 
they know they can reach. T he feelings of bliss that champions
experience don't stem from their successes, but from the fulfill-
ment of the growth that occurred along the way.
F aster  1 1 . ACTION STEP FOR TODAY
y. T his  B egin telling yourself you cannot fail; you can only learn and
to set-  grow. Keep repeating these words to yourself at every opportu-
nity for the next 30 days, and see what happens. You will create
a new world-class belief that may transform your life.
o f
64

Ch a m p i o n s Ar e
W o r l d - Cl a s s Co m m u n i c a t o r s
R O W
id pro-
ng and
realize
:ssional
eir life-
to the
nes are
Leir way
1 r Larry
s belief
people
.hampi-
3ut fail-
their
lass are
, t goals
"When dealing with people, remember that you are not dealing
with creatures of logic, but with creatures of emotion."
— Dale Carnegie, 1888-1955, author
C
hampions know that one of the most critical factors for suc-
cess is their skill in dealing with people. Average performers
know this as well, yet while the masses attempt to communicate
and influence people through logic, the great ones know human
beings are emotional creatures masquerading as logical creatures.
B ased on this information, champions tweak their approach. T he
crown jewel of champion-level success with other people is know-
ing a critical factor in human relations — helping people fulfill their
insatiable desire to feel important. F rom doctors to bus drivers,
emotional creatures crave validation and acceptance . . . and pro-
fessional performers know it. As a result, their conversations are
peppered with language that makes others feel important. I n busi-
ness, average workers converse for personal satisfaction. T he great
1 0 8  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
ones converse to influence and persuade others to see their unique
point of view
~~ ACTION STEP FOR TODAY
Go out of your way to make everyone you speak to feel impor-
tant. A good start is remembering names in conversation. Make
this a daily habit and watch how people begin to respond to
you.
65
C h a m p i o n s A r e P r o d u c t s O f T h e i r H a b i t s
"We first make our habits, and then our habits make us."
— John Dryden, 1631-1700, author, playwright
A
verage performers think of habits as something to break, like
smoking or eating too much. Professional performers know
successful habits are the keys to the kingdom. Each and every
day, the great ones reinforce their success habits, such as exer-
cise, proper diet, showing up early/staying late, and studying their
field. Champions have a sacred respect for the power that habits
exhibit in their life. The pros know if they allow their champion-
ship habits to slip for even one day, the habit will begin to atrophy.
The great ones know it's more difficult to develop a championship
habit than to lose it. They understand the magnificent force of
momentum can work for or against them. As a result, they tend to
protect their success habits with an almost religious fervor. Cham-
pions are keenly aware of how their habits impact every area of
their lives, because they always look inside themselves and listen
for answers. Average people are oblivious to success-habit forma-
tion, unless the pain from an unhealthy habit becomes too great.
Habits are the raw materials from which the great ones are made.
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
N O R L D C L A S S
1 0 9
unique
imp or-
[. Make
and to
, ,
S .
.ak, like
s know
d every
Ls exer-
ng their
t habits
mpion-
itrophy.
donship
orce of
tend to
Cham-
area of
td listen
forma-
,o great.
e made.
~~
ACTION STEP FOR TODAY
Make a list of five habits that could lift you to higher levels of
success and fulfillment. Now, select the single habit that would
have the most impact and make a commitment to make it a
part of your life. Remember, it takes an average of three to four
weeks to form a new habit, whether it is positive or negative.
WORLD-CLASS RESOURCE
Read The Seven Habits of Highly Effective People, by Ste-
phen Covey.
66
Th e G r e a t On e s Un d e r s t a n d
Th e Po w e r Of H u m i l i t y
"If anything goes bad, I did it. If anything goes semi-good,
we did it. If anything goes really good, then you did it. That's
all it takes to get people to win football games for you."
— Paul 'Bear' Bryant, 1913-1983, legendary football coach
Whil . e average people never consider the magnitude humil-
ity plays in the ability to solicit help from others, the pros
have reverence for it. Professional performers know humility is
one of the most effective approaches ever created to influence
people. The case for humility, even for the best performers, is
easily made. Even members of the world class stumble and fall
many more times than they succeed. Humility is the natural order
of the human condition, yet average people walk around clouded
by ego and false pride. This is undoubtedly costing them dearly in
relations with others. A braggart is essentially saying, "I'm better
than you." That's not a good approach to a species who craves
the feeling of importance. Champions recognize the damage done
' b i t s
1 1 0
 
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
N M . 
...M .
through boasting, and adopt an attitude of gracious humility. The
champion's self-confidence is no less than a braggart's. As a matter
of fact, all of the pros I've ever known have what I call inner arro-
gance. The difference: they don't display this arrogance outside
their own thought process. This supreme confidence is necessary
to compete at the world-class level, but pros know how to conceal
this well-earned, positive sense of self.
~~ACTION STEP FOR TODAY
Ask this critical thinking question: "On a scale of 1 to 7, 7 being
most humble, how humble do you appear to other people?" If
you scored less than 7, make a commitment to raise your score
by at least one point right now by becoming more aware of how
you appear to others. Start by moving from an ego-based con-
sciousness to a spirit-based consciousness. Begin this process
by making a list of ten things for which you are most grateful.
Next, express gratitude to people in your life who have helped
you succeed. Notice how this humble, spirit-based conscious-
ness begins to attract and positively impact the people around
you . . . not to mention the impact it will have on you.
~~I WORLD-CLASS RESOURCE
Read Attitudes of Gratitude, by M.J. Ryan
HID CLASS
r . The
natter
arro-
utside
.-ssary
)nceal
being
e?" If
score
f how
J. con-
rocess
.ateful.
helped
>cious-
iround
THE THO U G HTP R O CE SSE S, HAB ITS AN D P HILO SO P HIE S O F THE G R E ATO N E S
1 1 1
67
T h e W o r l d C l a s s A c h i e v e s H a p p i n e s s
F r o m B e i n g A n d B e c o m i n g , N o t
A c q u i r i n g A n d P o s s e s s i n g
"T h e h u m a n s p i r i t n e e d s t o a c c o m p l i s h , t o
a c h i e v e , t o t r i u m p h , t o be h a p p y."
— Ben Stein, author and actor
Whil' e average people are on a psychological manhunt for
happiness, the world-class ranks recognize that happi-
ness cannot be pursued directly. The great ones knowhappiness
is a byproduct of living life to the fullest. The pros forget chas-
ing happiness and turn their attention to fulfilling the vision they
have carefully constructed. Happiness eludes the masses because
they haven't invested the time and energy to study the animal.
The masses repeatedly attempt to create happiness from the out-
side in, whereas the great ones knowsustained happiness stems
from being and becoming, not acquiring and possessing. Average
people have mastered short-term happiness, easily gained through
instant gratification mechanisms such as eating, spending money,
or engaging in any pleasurable activity. The world class invests a
substantial amount of time insuring their future happiness by cre-
ating congruency between who they are, what they're doing, and
where they're going. Champions are masters at doing such things
as marrying the right person, selecting jobs they love and building
friendships with people they admire and respect. As a result, they
indirectly develop an incredible sense of gratitude and happiness.
68
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
112
1  M 0  OMNMS.  0 3.  SK,
11). ACTION STEP FOR TODAY
Ask this critical thinking question: "If you could be, have and
do anything you wanted, what would that look like?" Write or
type a one-page essay describing your answer. Forget any self-
imposed or perceived limits. Write this essay as if anything were
possible.
WORLD-CLASS RESOURCE
Read The 100 Simple Secrets of Happy People, by David
Niven, Ph.D.
C h a m p i o n s B e l i e v e I n H o n e s t y
"It is possible that the scrupulously honest man may not
grow rich so fast as the unscrupulous and dishonest one;
but the success will be of a truer kind, earned without fraud
or injustice. And even though a man should, for a time,
be unsuccessful, still he must be honest: better to lose all
and save character. For character is itself a fortune."
— Samuel Smiles, 1812-1904, physician, author
C
hampions pride themselves on being honest, open and straight-
forward. They carry these philosophies into everything they
do, and are unwilling to sacrifice them. While some people acquire
wealth dishonestly, professional performers know real success lies
in who you become, as opposed to what you acquire. The great
ones focus their efforts on becoming the kind of people who can
attract the things they want out of life. Some amateur performers
believe success can be acquired (even if it's done dishonestly) and
will manifest feelings of happiness. Average people have a lottery-
like mentality, which explains why the lottery is so popular. The
lottery mentality is not dishonest, but it carries the premise that
more money and material possessions automatically lead to being
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
D C L A S S
113
and
:e or
self-
were
)avid
ad
1
happier and more fulfilled. T he great ones have learned the real
victory is what they become as a result of the struggle. R emoving
the struggle removes the victory. I f honesty is removed, the rich-
ness of the achievement is diminished.
~~ ACTION STEP FOR TODAY
C ommit to purge your life of dishonesty. T he external effects of
dishonesty are crippling to your reputation; the internal effects
are deadly to your soul.
69
Th e W o r l d Cl a s s K n o w s G r e a t Id e a s
Ar e Th e So l u t i o n To Su c c e s s
"T he ideas I stand for are not mine; I borrowed them
from S ocrates. I swiped them from C hesterfield. I
stole them from Jesus. A nd I put them in a book. I f
you don't like their rules, whose would you use?"
— Dale Carnegie, 1888-1955, author
raight-
L g they
tcquire
ess lies
e great
ho can
D rmers
ly) and
tottery-
at T he
ise that
o being
I
deas are the business champion's primary asset. T hey have the
po w e r to alter the world for the better. A verage people greatly
underestimate the potential value of their own ideas. P rofessional
performers know money will flow from any idea that solves a
problem, and the bigger the problem, the richer the payoff. C ham-
pions cultivate their own ideas and the ideas of other world-class
performers. T he great ones are always engaged in critical thinking
as it relates to problem solving, and as a result, treat ideas with
the respect they deserve. A mateur performers tend to dismiss
many ideas before they have a chance to be properly evaluated and
tested. When things get tough, the masses turn to others for help.
When times get tough for champions, they turn their attention to
1 1 4  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
the inner workings of their minds so they can capture and cultivate
great ideas that can help turn things around. Average performers
turn to outside sources when money gets tight, but the great ones
get quiet and focus on their thoughts and feelings, looking for
ideas on how to raise money fast. Most people never take their
ideas beyond the talking stage, but if champions believe in the
idea, they move to the next step without hesitation.
~~ ACTION STEP FOR TODAY
Commit to treat your ideas as if they were the children of your
soul . . . because they are.
70
T h e G r e a t O n e s A r e P r o d u c t s
O f T h e i r O w n I m a g i n a t i o n
"The great, successful men of the world have used their
imaginations...they think ahead and create their mental
picture, and then go to work materializing that picture in
all its details, filling in here, adding a little there, altering
this a bit, but steadily building, steadily building."
— Robert Collier, 1885-1950, author
W
hile average performers think of imagination as child's play,
the world class relies on it as a mental preview of things
to come. Before champions make a move, they have lived out the
scenario through imagination. The great ones know imagination
is the first step in the design of the perfect house or the perfect
life. Through this powerful faculty, they can preview their futures.
Champions often go on sabbaticals to places of great natural
beauty for the sole purpose of heightening their sense of imagina-
tion when pursuing the solution to a problem. Pros understand
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
 
1 1 5
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the power of their creative mind, and strengthen their imaginative
skills by drawing on them daily. T he masses are oblivious to this
awesome natural gift. C hampions combine the power of imagina-
tion with their penchant for action, and the results are the stuff of
which dreams are made. While the middle class is scolding their
children for daydreaming and letting their imaginations run, the
great ones are impacting the world with the manifestation of their
visions. A s the A borigines are fond of saying, the world class is
literally "D reaming their world alive."
I, ACTION STEP FOR TODAY
C ommit to investing three minutes each day reviewing the essay
you wrote in A ction S tep 67. A llow your imagination to run wild
with ideas of your perfect life. R emember to ask this daily ques-
tion: "I f there were no limits, what would I be, have, and do?"
F orget about the 'how-to' part of the equation during this exer-
cise, and suspend any disbelief you may have. T his three-minute
daily habit has the power to transform your life forever.
71
Ch a m p i o n s Do n ' t L e t Fe e l i n g s
G e t In Th e i r W a y
"I t's easier to act your way into good thinking than
it is to think your way into good action."
—Bill Gove, 1912-2001, the father of professional speaking
P
eople operating at the poverty-, working-, and middle-class
levels of awareness are always getting ready to get started
toward their goals. T he poverty class is going to find work soon;
the working class is getting ready to move up from night shift
to day shift; the middle class is going to start working on that
your
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g
16  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
graduate degree one of these days. All have good intentions; yet
they rarely move beyond their intentions. They are always waiting
and wondering when the time will be better for them to begin.
They are waiting for their emotions to motivate them to action,
and as a result, they become slaves to their feelings. Champi-
ons are masters of their emotions, and they know that waiting to
feel like taking action is a losing proposition. They believe there
is never a better time to get started than today, and that tomor-
row is merely a promissory note; that any day could end up being
their last. The great ones operate with a keen sense of urgency,
dreaming of the future while firmly rooted in the present. Average
people are smart enough and gifted enough to make their dreams
come true, yet tend to wait so long to attempt anything substantial
that, by the time they have failed enough to have learned the les-
sons they need to succeed, their life is over. Professional perform-
ers have a heightened sense of life's timeline, and their actions
reflect. While the masses are waiting for the mood to strike them
to act, the great ones start acting, regardless of whether they feel
like it or not. This small distinction in their thought process makes
the difference between living their dreams and dying with their
music still inside them.
ACTION STEP FOR TODAY
Decide to develop the habit of not leading your feelings get in
your way. Make a commitment to get started today, and continue
the commitment for the next thirty days, regardless of whether
you feel like it or not. Remember, habits start out as cobwebs
and turn into cables.
~~I WORLD-CLASS RESOURCE
Purchase a copy of Bill Gove's Golden Gavel Acceptance
Speech at www.govesiebold.com.This 39-minute speech on
DVD is one of the funniest and most insightful presenta-
tions you'll ever see. In this talk, Bill addresses how most
people let feelings get in their way and keep them from
doing the things they want to do.
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T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
117
72
T h e W o r l d C l a s s O p e r a t e s F r o m
L o v e A n d A b u n d a n c e
"L ife in a b u n d a n c e c o m e s o n l y t h r o u gh gr e a t l o v e ."
—Elbert Hubbard farmer, author
A i
ve rage pe rforme rs ne ve r conside r the broad scope and signif-
cance love has one ve rythingwe do. P rofe ssional pe rforme rs
know we canonly ope rate fromone of twoframe s of conscious-
ne ss at any give ntime — e goor spirit. Middle -class pe rforme rs are
maste rs of ope ratingfrome go, inwhich pride and se lf-righte ous-
ne ss are the obje ctive s of the game . A mate ur pe rforme rs be lie ve
the ir succe ss is primarily the ir owndoing. T he y be lie ve inthe se lf-
made man/womanthe ory. T he world class is aware that all good
things come fromthe spirit of love . T he y know love is the natural
orde r of the unive rse , and that e goand se lf-pride have be e ncre -
ate d by manove r the ce nturie s tocove r a fragile se lf-image . Many
pe ople fe e l infe rior toothe rs and mask the ir fe e lings by display-
ingfalse pride and bravado. T he gre at one s e mbrace love as the
root of the ir succe ss and fe e lings of fulfillme nt. T he y know that
without the lovingguidance and support of othe rs, the y could not
have re ache d or e ve ndre ame d of aspiringtothe world class. T he ir
re cognitionof and gratitude for the powe r of love cre ate s more
abundance inthe ir live s. T his fountainof pote ntial continue s to
ble ss the champions. T he only thingthat canclogthe syste mis
e go, which is the e vil ste pchild of fe ar. T he gre at one s lock the
door whe ne gocome s totown. T he y only acknowle dge the spirit-
base d consciousne ss, which the y re cognize by its callingcard: love
and abundance . E gocannot e xist inthis re alm, only gratitude .
While the amate ur e gotistically be lie ve s he is re sponsible for his
18
 
1 7 7 M E N T A L T O U G H N E S S S E C R E T S Of T H E W O R L D C L A S S
great success, the pros know that the abundance of life comes
from a far greater source.
~~ACTION STEP FOR TODAY
Monitor your mental state of mind. Ask this critical thinking
question every couple of hours: "Am I operating from a con-
sciousness of ego, or a consciousness of spirit?" The answer
is the blueprint of your behavior. Your approach to problems,
people and life is greatly influenced by your operating state of
mind. The world looks very different through the spirit than
through the ego.
~I WORLD-CLASS RESOURCE
Read The Science of Mind, by Ernest Holmes.
AM I OPERATING FROM SPIRIT OR EGO?
The Spirit is ...Non-judgemental • Loving • Accept-
ing • Tolerant • Devoid of pretension • Calm • Abundant •
Friendly • Win/Win • Forgiving • Self-less • Creative
The Ego is ...Judgemental • Fear driven • Afraid of risk

Competitive • Pretentious • Rushed • Scarce • Friend-less
• Win/Lose • Unforgiving • Selfish • Frustrated
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T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
 
119
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73
W o r l d - C l a s s L e a d e r s A r e W i l l i n g
T o G e t F i r e d E v e r y d a y
"A n y g r e a t l e a d e r o r co a ch ha s t o be wi l l i n g t o put i t a l l
o n t he l i n e . Yo u ha v e t o be wi l l i n g t o be fi r e d e v e r y d a y
whe n i t co me s t o s t a n d i n g up fo r wha t y o u be l i e v e i n ."
— Billie Jean King, tennis legend and coach
A
mateur thinkers make lousy leaders because they operate out
of a fear-based consciousness. Fear-based leaders succumb
to politics and pressure, which cripples their ability to lead. Profes-
sional thinkers operate out of love and abundance and fearlessly
lead their people to become more than they ever believed possible.
The most common commodity in corporate America is the sales
manager who craves the approval and friendship of his sales team.
This manager is more interested in making friends than develop-
ing champions. The second most common commodity is the sales
manager who rules her team with an iron fist, refusing to consider
feedback or input from the field. Both of these managers are per-
forming out of fear, and are both a dime a dozen. The world-class
leader is neither dictator nor baby sitter. Great sales leaders have
only two objectives: drive sales and develop people. Sometimes that
means being unpopular and pushing people beyond their comfort
zones, and other times it means being there for a team member
who has hit rock bottom. World-class leaders are chameleons who
are able to change and adapt to any situation, always with the same
goal in mind: bringing out the best in the people they lead. Some-
times that means being tough. Other times it means being tender.
Championship leaders are always walking the razor's edge, and are
willing to take any risk necessary to achieve their objectives, even
1 2 0
 
177 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
to the point of being fired. The great ones never play it safe when
it comes to leading their team through change, knowing their job
is to serve as a guide and coach to their teams. World-class lead-
ers follow their values and beliefs and lead boldly and fearlessly.
If their leadership costs them their job, the pros know they can
write their own ticket and work for any company they choose. The
welcome mat is always out for the great ones.
IACTION STEP FOR TODAY
If you're a leader, manager or coach, ask these critical thinking
questions:
1 ) Am I leading, managing, or  coaching out of love or fear?
2 ) Am I more concerned about  being liked or leading
people?
3) Do I have the courage to be  a strong, progressive leader
who brings out the best in  people?
74
C h a m p i o n s D o n ' t C a r e
W h o G e t s T h e C r e d i t
"Knowledge is power, which is why people who had it
in the past often tried to make a secret of it. In post-
capitalism, power comes from transmitting information
to make it productive, not from having it."
— Peter Drucker, consultant
A
verage performers believe information is the key to what-
ever success they've had, and they tend to hoard it for fear
of losing their power. Champions are different. Champions know
that information is everywhere. The secret is taking action on the
information and developing competence. Middle-class performers
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
i s
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are s tuck i n the mi nds et that knowledge i s power, when the truth
i s that i ntelli gent us e of knowledge i s and alway s has been the
s eat of true power. P ros are i nformati on- s hari ng condui ts for
thei r organi zati ons . B ecaus e they are worki ng from a s pi ri t- dri ven,
i ns tead of ego- bas ed mi nds et, who gets the credi t makes no di f-
ference. A mateurs are afrai d that, i f they don't get the credi t often
enough, they wi ll be forced out of thei r compani es . E very deci s i on
to s hare i nformati on i s carefully cons i dered by amateurs . T he pros
operate from abundance; fear i s the las t thi ng on thei r mi nds . C re-
ati ng dy nami c, pos i ti ve feedback loops i s an ongoi ng mi s s i on for
the champi ons . I n thei r roles as leaders , they have dri ven fear out
of thei r organi zati ons . P eople are encouraged to challenge i deas
and i nformati on for the good of the organi zati on. T he great ones
know that i f s hari ng too much i nformati on ever cos ts them thei r
pos i ti on, they are alway s i n demand i n the marketplace. T he pros
wi ll alway s s hare i nformati on and credi t, and wi ll alway s be able to
wri te thei r own ti cket.
~~I ACTION STEP FOR TODAY
R ate y our wi lli ngnes s to s hare i nformati on for the good of
the organi zati on on a s cale of 1 to 7, 7 bei ng mos t wi lli ng. I f
y ou s core les s than a 5, y ou may be operati ng pri mari ly from
an ego- bas ed cons ci ous nes s rooted i n fear. Make a commi t-
ment to s hi ft y our thi nki ng more toward y our s pi ri t s elf.
75
Ch a m p i o n s Ar e Z e a l o t s Fo r Ch a n g e
"T he people who get i nto trouble i n our company are
thos e who carry around the anchor of the pas t. "
— Jack Welch, former chairman and CEO, General Electric
A
verage performers hold on to s ki lls , competenci es , and mi nd-
s ets that have gotten them to the pos i ti on they hold today .
122  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
N C .  .1 , 1 S M .,N b.  (0), \`,1 •
Champions know business and technology are changing so rap-
idly that constant innovation is the only way to thrive and survive.
While average performers are addicted to the methods and strate-
gies of the past, pros know that, by the time most products hit
the shelves, they are nearly obsolete. The world they were trained
to succeed in during school no longer exists and the rules keep
changing. Amateurs struggle to keep things the same, while pros
embrace change at all levels and learn to thrive on it. Middle-class
performers see change as a threat; world-class performers see it
as the most exciting time in human history. The great ones know
constant innovation is the order of the day. They always look for
a better way. As a result, greater innovation collectively leads to
more rapid change. Professional performers see all of this as a
game in which the individual who can be the most open, flexible
and innovative wins. Average people yearn for the good old days.
The great ones know these are the good old days.
~~ ACTION STEP FOR TODAY
Identify another old belief, strategy or idea from the past that
is no longer working in the present, and make a commitment
to update or dismiss it. In the age of the mind, knowing when
to make room for new ways of getting results is critical to your
success.
II I WORLD-CLASS RESOURCE
Read Making Change Happen One Person at a Time, by
Charles H. Bishop Jr. This book is an excellent resource
for accessing the change capacity of any organization. For
seminars and consulting, check out Chicago Change Part-
ners at wwwchicagochange.com
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S iS
123
76
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T h e G r e a t O n e s O p e r a t e W i t h I n t e g r i t y
"In looking for pe ople to hire , y ou look for thre e
qualitie s: inte grity , inte llige nce , and e ne rgy . If the y
don't have the first, the othe r two will kill y ou. "
— Warren Buffet, CEO, Berkshire Hathaway
Whil. e ope rating from a mindse t of fe ar and scarcity , ave r-
age pe ople te nd to vie w inte grity as a luxury the y hope to
be able to ke e p. In the ir e ffort to survive in a world the y be lie ve
is out to ge t the m, inte grity ofte n ge ts le ft be hind. Pros have the
advantage of ope rating from love and abundance , which dictate s
that inte grity be the base line of e ve ry action take n. Champions
have a re putation for total inte grity ; it is the foundation of the ir
e ntry into any play ing fie ld. The gre at one s are alway s we lcome d.
The ir co-worke rs, colle ague s and contacts know that whe n push
come s to shove , champions will alway s do the right thing. Inte grity
is a habit of the pros, not be cause it succe e ds, but be cause it's the
right thing to do. Whe n a champion te lls y ou he will do some thing,
y ou can take it to the bank. The ir handshake is a binding contract.
Contrary to what the y te ach in busine ss school, handshake de als
are still ve ry common among the world class. The gre at one s play
by diffe re nt rule s, and rule numbe r one is total inte grity .
~~ ACT I O N ST EP FO R T O DAY
Just for today , ope rate with comple te inte grity . Do e ve ry single
thing y ou promise y ourse lf and othe rs. Expe rie nce what it's like
to ope rate like one of the gre at one s. A word of caution: y ou
may be come addicte d to the re sults y ou achie ve through this
e xpe rie nce !
Z 4  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
77
T h e G r e a t O n e s A r e B o l d
"Only the bold get to the top."
— Publilius Syrus, 1st Century B.C., writer of Mimes
C
hampions, in general, are a bold group of people. Their supe-
rior self-confidence allows them to constantly push the enve-
lope. Where average people are afraid they will not be liked or
respected by others, champions are only concerned with whether
their efforts will impress their mentor teams and their networks of
contacts. Average people appear lazy to champions, so their opin-
ions and ridicule don't hold much weight. The downside of world-
class boldness is brazenness — when boldness is simply taken too
far. Champions are so laser-focused on their targets and objectives
that they can push too hard at times. This is when their mentor
teams become the eyes and ears of the performers and get them
back on track. The great ones are always pushing. Boldness is so
prevalent in champions because their belief system keeps telling
them they're getting close to victory, and a little more effort will do
the trick. What average people see as being pushy, champions see
as part of the price for success. It's a small nuance in thinking that
leads to very large results.
~~ A CT IO N ST EP FO R T O DA Y
Just for today, be bolder than you've ever been, and see how it
feels. Give your fears a day off and pretend it's impossible to fail.
At the end of the day, record your thoughts and feelings about
this exercise for future reference.
~~I WO RLD-CLA SS RESO URCE
Read The Art of the Deal, by Donald Trump. The billion-
aire real estate tycoon reveals his boldness throughout this
A S S
 
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
 
125
fascinating book, and will give you ideas about how you
might apply boldness to different aspects of your life.
78
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C h a m p i o n s A r e I n t e r d e p e n d e n t
"I f we are to compete effectively in today's world, we must
begin to celebrate collective entrepreneurship — endeavors
in which the whole of the effort is greater than the sum
of the individual contributions. We need to honor our
teams more, our leaders and maverick geniuses less."
— Robert Reich, former U.S. Secretary of
Labor in the Clinton administration
A
verage people tend to view the thoughts and ideas of others
not only as potentially useful, but also as threatening to their
egos and existence. A s a result, amateurs are severely limited in the
size and scope of their accomplishments. C hampions understand
the world is an interdependent, complex network in which the
aggregate potential is limitless. T he pros don't need to ride off
into the sunset as heroes. T hey prefer to tackle bigger ideas and
accomplish more by working with a team of like-minded, high-
integrity, world-class individuals. R oss P erot said it well: "L ife is
more like a cobweb than an organizational chart." T he great ones
know successful people and organizations of the future must rely
on the collective collaboration of the team. With this in mind, the
pros embrace and celebrate the contributions of all team mem-
bers. T he amateurs feel threatened by the group, and set out to
insure they are properly credited by their superiors. T he great ones
do the exact opposite. T hey want to insure individual team mem-
bers receive enough credit for their contributions without being
overshadowed by people in more visible roles. T he difference cre-
ates a phenomenon known as "ferocious cooperation."
"M.111I11I1111IIMIN
126  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
~~ ACTION STEP FOR TODAY
Ask this critical thinking question: "Am I an independent leader
looking for recognition, or an interdependent leader looking
for achievement without being concerned about who gets the
credit?"
79
Th e W o r l d Cl a s s K n o w s Th e
L e a d e r ' s Pr i m a r y Ro l e
"Leadership is not a designated position; it's a
phenomenon. It is people following people because
they want to, not because they have to."
— Larry Wilson, founder, Wilson Learning Corporation
A
verage performers see the leader as an authority figure who
has the power to hurt them. As a natural result of this fear,
amateurs focus on staying out of their leader's line of sight, hoping
to avoid trouble. Champions embrace leadership for what it is:
the facilitation, guidance, and influence necessary to bring about
change. The pros know leadership, at its highest level, is facilitated
by example. While average people view leadership as a role, the
great ones know the heart and soul of leading goes well beyond
the title or position. The pros know a leader's role only creates a
limited amount of influence. They know leadership is dependent
on gaining the respect and admiration of a group of people who
independently decide to follow Leadership is bringing out the best
in people for the common good of the organization, and plac-
ing the credit where it honestly belongs: with the team. The pros
see leadership as building a team, connected both intellectually
and spiritually, in order to manifest the vision of the unit. It is a
S S
 
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
 
1 2 7
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ie
. - a r ,
ing
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ted
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ta lly
is a
humbling a nd a wesomer esponsibility. Cha mpions a r eg r a teful for
theoppor tunity to br ing a bout cha ng ea nd evolvea s individua ls a t
thesa metime.
~~ ACTION STEP FOR TODAY
On a sca leof 1 to 7 , 7 being thehig hest, how would you r a te
your self a s a lea der ? Ask thr eepeoplewho know you well to r a te
you on thesa mesca le. With br uta l honesty, a sk them to expla in
why they r a ted you a s they did.
II I WORLD-CLASS RESOURCE
Get a copy of Lea ding Cha ng e, by John P. Kotter .
80
A Wo r l d -Cl a s s At t i t u d e Le a d s
To Wo r l d -Cl a s s H a p p i n e s s
"I ha vea one- wor d definition of a ttitude: life. Attitudeis the
differ encema ker in life. I t's thetr ea sur etha t lies within you. A
positivea ttitudeis thekey tha t jump sta r ts your life. Attitude
dicta tes whether you'r eliving lifeor lifeis living you. Attitude
deter mines whether you a r eon thewa y or in thewa y. "
— Keith Harrell speaker and author
W
or ld- cla ss per for mer s a ll seem to a g r eetha t a ttitudeis
ever ything . Our r esea r ch shows somecha mpions a r emor e
focused on a ttitudetha n other s. Whiletwo peoplemig ht bea t the
sa melevel of success, theonemor efocused on a ttituder epor ts
being ha ppier . Whilethema sses tr y not to ha vea ba d a ttitudein
their str ug g leto sur vive, cha mpions ha vea positivea ttitudea nd
a lwa ys tr y to impr ovetheir menta l a ppr oa ch to life. Whilea ver a g e
peopleview theidea of a ttitudea s fluff a nd r a h- r a h motiva tion,
1 2 8  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
the world class sees it as the cornerstone of life. They realize their
attitude has an impact on everyone they meet and everything they
do, as well as a monumental effect on their level of happiness
and fulfillment. At some point, champions realize the self-fulfilling
nature of their own mental approach to life, and make a decision
to talk themselves into the attitude they wish to have. With this in
mind, it would make sense that the higher ups in any organization
have better attitudes. In our research, we found this to be true in
most cases. Yet our research disclosed something I believe is even
more profound: the better the attitude toward life, the happier
people seemed to be. This proves the old idea that we create our
own sense of happiness, regardless of our station or lot in life.
~~ACTION STEP FOR TODAY
Do a quick test: On a scale of 1 to 7, 7 being best, how good
is your attitude toward life? Use critical thinking and be honest.
If you score less than a 7, remember that attitude is a decision,
and you can upgrade your world view at any time. Attitude is a
perception, created in our minds, that has little or nothing to do
with circumstances, events or other people. It is the foundation
of all of our habits, actions and behaviors.
II I WORLD-CLASS RESOURCE
Invest in your attitude by reading or listening to the man
known in corporate America as Dr. Attitude, Keith Harrell.
You can find his books and CDs in any major bookstore or
by visiting wwwkeithharrell.com
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T H E T H O U G H T P R O C E S S E S , H A B IT S A N D P H IL O S O P H IE S O F T H E G R E A T O N E S
1 2 9
81
C h a m p i o n s S e e k B a l a n c e
"T here is more to life than increasing its speed."
— Mahatma Ghandi, 1869-1948, Indian leader
A
verage people don't really have an issue with balance, because
they are not fully engaged in their work. B alance is the A chil-
les' heel of world-class performers. In a perfect world, the world-
class could strike the perfect balance between work, leisure, and
life. In reality, the great ones are embroiled in a constant struggle
to maintain a balanced life. A verage performers think their life is
out of balance if they work after 5 p.m., pull a night shift once in
a while, or work on a weekend. T hey want the same luxuries the
world class enjoys yet are unwilling to work for those luxuries.
T hey will swear this isn't true, but the proof is in the pudding.
Middle-class mentality creates middle-class results. T he numbers
never lie. A verage people live a life of self-deception and quiet
desperation, yet argue their life is out of balance because they
work so hard. T he pros have the opposite problem. T hey burn the
candle at both ends, and usually need more rest and recovery time
than they allow themselves. S ome of the great ones have mastered
balance, but most walk a thin line between over-achievement and
under-relaxation. A s one of them admitted to me recently, "Yeah,
I do struggle with balance, and I'm working on it. B ut on the other
hand, I'd rather burn out than rust out." T he masses err on the
side of too much leisure, while the world class errs on the side of
too much work. If you had to bet every cent on one of them being
successful and happy, who would you put your money on? Your
answer says a lot about which group you inhabit.
Ian
ell.
O r
1 3 0  
1 77 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
~~ACTION STEP FOR TODAY
O n a scale of 1 to 7, 7 being most balanced, how balanced has
your life been during the past six months? M ake a commitment
to add or subtract one activity that would increase your score by
at least one point.
~1 WORLD-CLASS RESOURCE
T he best speaker I've ever heard on the subject of life bal-
ance is Polly Bauer, the former president of the H ome
S hopping N etworks C redit C orporation. Visit her website,
www speakerpollybauer. corn
82
C h a m p i o n s A r e P r o f e s s i o n a l L i s t e n e r s
"L i s t e n t o e ve r yo n e i n yo ur co m p a n y, a n d f i gur e o ut wa ys t o ge t
t h e m t a l ki n g. Th e f o l ks o n t h e f r o n t l i n e — t h e o n e s wh o a ct ua l l y
t a l k t o t h e cus t o m e r s — a r e t h e o n l y o n e s wh o r e a l l y kn o w wh a t 's
go i n g o n o ut t h e r e . Yo u'd be t t e r f i n d o ut wh a t t h e y kn o w."
— Sam Walton, 1919-1992, founder, Wal-Mart
A
mateur performers underestimate the power of listening. In
conversation, while others are talking, they're thinking about
what they're going to say next. T he pros are very different. T hey
see listening as the key factor in uncovering what is really going
on inside the minds of other people. H uman beings are emotional
creatures, with a driving need to be understood, yet 95% of us
aren't listening. T he champions understand this need and use it to
connect with people on an emotional and spiritual level. W orld-
class salespeople know listening to the needs of the prospect is
the single most important thing you can do in the sales process.
W orld-class managers know questioning and listening to their
sales people are the most effective methods of getting to know
what motivates and moves them to action. T he great ones practice
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S A D C L A S S
1 3 1
listening in meetings, at cocktail parties and anywhere else they can
hone their skills. P rofessional performers have a profound respect
for the art of listening and they use this skill to help them achieve
their goals.
0- ACTION STEP FOR TODAY
S trike up a conversation with someone and see how long you
can keep that person talking. P ractice listening at a higher level.
A sk for clarification and for repetition of information. T ry to
get a sense of what this person is really feeling. Make a game out
of getting good at listening
~~I WORLD-CLASS RESOURCE
R ead D eep L istening, by R obert H askell, P h.D .
83
Th e G r e a t On e s Ar e M a s t e r s
Of M o m e n t u m
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"Momentum producers understand an important law of
physics: 'O bjects at rest have no momentum.' T hey know
the power of their thinking, planning and acting. B ottom
line -- momentum producers are hard to stop.
— David Pollay, founder, The Momentum Project
T
he masses are oblivious to the magnitude of the role momen-
tum plays in the performance of emotional creatures.
T he world class knows an emotional creature on a hot streak
can become a champion if the momentum lasts long enough.
Momentum is a state of mind that ignites energy, enthusiasm and
passion. A professional salesperson who thinks he is 'in momen-
tum' sounds and acts like a different person. I n fact, emotionally
132
 
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
speaking, he is a different person. The great ones use momentum
to fuel their passion and transfer their beliefs to others. Profes-
sional performers learn to control their emotions and create the
perception of momentum before it technically exists. The great
ones know if the perception of momentum is present, confidence
and power will continue to increase. While average people stumble
into momentum from time to time, world-class performers create
this emotional thought process from scratch. Momentum is a sub-
jective emotional perception, and therefore can be manufactured
in the mind. This artificial creation attracts more momentum, until
world-class performers are rolling forward like a locomotive. The
major distinction: average people wait for momentum to strike.
The great ones create it on demand.
lIACTION STEP FOR TODAY
Keep repeating this: "I have massive momentum." Find differ-
ent ways to program yourself with this message until you begin
to believe it. Remember, the subconscious mind cannot make
the distinction between what is real and what is vividly imagined.
Use the power of language to talk yourself into an emotional
state of momentum toward your goals.
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
 
1 3 3
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84
W o r l d - C l a s s A c h i e v e m e n t
R e q u i r e s T e a m w o r k
"What is the recipe for successful achievement? T o my mind,
there are just four major essential ingredients: C hoose a
career you love . . . G ive it the best you have in you. S eize
your opportunities . . . A nd be a member of the team."
— Benjamin Fairless, 1890-1962, former president, U.S. Steel
W
orld-class performers learn to see their greatest achieve-
ments as a teameffort. T hey realize grand achievements
demand more than any one person can deliver. T hey enlist other
great performers to join the team, and often give most of the
credit for their achievements to these talented teammembers.
T hey have graduated fromthe ego-driven stage of the self-made
man/woman theory, realizing that there is no such thing. T hey
love the admiration for their achievements, yet are more than
happy to share the kudos with their teammates. T his shared work/
credit philosophy allows champions to take on big projects with
bold vision. When they approach an opportunity, they think of
the talent they will have to assemble to be successful, with little
or no thought of who will get the credit for their success. T heir
world viewof achievement seems to be, "I t takes a village." I n
some cases, champions are the teamleaders, yet they are willing to
be subordinates if it serves the best interests of the project and/
or makes the most sense strategically. I n the minds of champions,
hard work and achievement are the building blocks of a successful
and happy life.
1 3 4  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
10- ACTION STEP FOR TODAY
Create a dream list of the ten people you would most like to serve
on your team. Next to each name, list the reasons you selected
that person. Make this list even if you don't have a major project
in mind. The simple act of identifying these people will set off
a series of thought processes that will lead you to the perfect
project for this team.
~ II WORLD-CLASS RESOURCE
Experience The Great Game of Life, a high performance
team-building and corporate culture development course by
Larry Wilson. www.greatgameoflife.com
85
C h a m p i o n s E v o l v e F r o m P r o v i n g
T h e m s e l v e s T o E x p r e s s i n g T h e m s e l v e s
"The ego-driven middle class and upper class are out to
prove themselves. The spirit-driven world class wishes only
to express themselves. One struggles against the current
while the other floats peacefully down the river."
— Steve Siebold
A
mateur performers are often driven by a need to prove
themselves to themselves and other people. This need can
easily become an addiction for a person who craves acceptance
and validation from the outside world. Professional performers
evolve to a higher level of consciousness where outside approval
is no longer necessary. Champions still enjoy the accolades and
acceptance of people they respect, but are no longer motivated
to take action to achieve this acceptance. The great ones are often
motivated through self-expression, by the need to share their
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T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
135
unique talents and abilities with the world. A braham Maslow, the
father of humanistic psychology, said it this way: "I n order for
human beings to reach self-actualization, they must become all
they can be. T he writer must write. T he painter must paint. T he
salesperson must sell." T he world class doesn't do these things to
please other people, gain notoriety or get rich. T hey do it because
it expresses who they are to themselves. I n essence, champions
learn who they are in the act of self-expression, and often choose
to share themselves with the world. T he act of proving oneself
is based in ego and rooted in the fear of not being good enough.
T he act of expressing oneself is based in spirit and rooted in
the love of wanting to share and celebrate a person is unique-
ness and inner beauty. P roving oneself is a process that must be
forced onto others because of the attachment the performer has
to the outcome. E xpressing oneself is a natural process that has
no attachment to anything or anyone. T he more praise they get,
the more they need to feel good about themselves. E xpressing
oneself creates feelings of fulfillment in the act itself, regardless
of any outcome. I t's one of the reasons the great ones are more
mentally tough than their amateur counterparts.
0. ACTION STEP FOR TODAY
A sk this critical thinking question: A re you out to prove yourself
or express yourself?
rove
can
ance
T iers
royal
and
Wed
D ften
their
3 6  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
86
W o r l d - C l a s s M a n a g e r s S e e
T h e m s e l v e s A s C h a n g e A g e n t s
"Good management consists of showing average
people how to do the work of superior people."
— John D. Rockefeller, 1839-193Z founder, Standard Oil
M a
nagers with a middle-class consciousness believe their job
's to maintain order and ke e p things on course. M anagers
operating with world-class consciousness believe their job is to
bring about change. The difference between the two philosophies
is profound. One is a babysitting service; the other, a leadership
role. M anagers who are emotional amateurs see themselves as
gatekeepers and guardians to the people in the field. They are a
buffer between the people on the front lines and the executive
suite. M anagers who are emotional professionals see themselves as
change agents in a quintessential transformational position. One
is a job; the other is a career. One brings out the best in people;
the other maintains the status quo. The great ones are part motiva-
tor, coach, counselor, parent, planner, negotiator and psychologist.
M ost of all, the best ones lead by example with their attitudes and
actions. Their actions are mirrored by their team, and they set the
tone. When managers are world class, you can bet their people are
not far behind.
~~ A C T ION S T EP FOR T ODA Y
If you manage or lead, ask this critical thinking question: "Do
my actions reflect a manager or a leader? Am I more interested
in bringing about change or in maintaining the status quo?"
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S C L A S S
1 3 7
~ I WORLD-CLASS RESOURCE
E very world-class manager should have a copy of this clas-
sic book: Maslow on Management, by A braham Maslow.
T his may have been the most important work of one the
finest minds of the 20th century.
87
C h a m p i o n s S e e M i s t a k e s
A s I n t e l l e c t u a l C a p i t a l
"Th e t ro u bl e i n A m e ri c a i s n o t t h a t we a re m a k i n g t o o
m a n y m i s t a k e s , bu t t h a t we a re m a k i n g t o o fe w."
— Phil Knight, founder and chairman, Nike
."D o
rested
M
istakes are viewed as failures by amateur thinkers. T he
aggregate cost of workers hiding their mistakes out of fear
of reprisal runs well into the billions of dollars each year. P rofes-
sional thinkers see mistakes in a totally different light. T hey see
mistakes as a company asset, to be recorded and duly avoided in
the future. T he real cost is not the mistake itself, but in the lack of
reporting and recording the mistake so it could be avoided in the
future. T he great ones know the only way to avoid making mistakes
in business is to stop coming up with new ideas. T he pros embrace
mistakes; they are a sign the organization is pushing forward and
forging into uncharted waters. C hampions know the secret to mis-
take management is to drive the fear of reprisal completely out of
the organization. T hey reward people for sharing their mistakes
with the entire company, so the mistakes will not be repeated. T he
great leaders know the future belongs to the individuals and orga-
nizations which can bring about and adjust to rapid change in a
job
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138  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
permanent white water world, while simultaneously encouraging
the team to open up and share both failures and successes.
~~ ACTION STEP FOR TODAY
Encourage your subordinates to share mistakes with you and
your team. Reward them for being forthcoming. On a scale of 1
to 7, 7 being most progressive, how progressive are you when it
comes to mistake management? If you scored less than 5, make
a commitment to drive the fear of reprisal out of your organiza-
tion. It's most likely costing you a fortune.
88
Th e G r e a t On e s On l y Ne g o t i a t e
W i n - W i n De a l s
"My father said, 'You must never try to make all the
money that's in a deal. Let the other fellow make some
money, too, because if you have a reputation for always
making all of the money, you won't have many deals."
— J. Paul Getty, 1892-1976, founder, Getty Oil
W
en it comes to the art of negotiation, there are two basic
approaches. The amateur thinker sees negotiation as a com-
petition between two parties to see who can get the better end
of the deal. This mindset is rooted in ego, as opposed to spirit,
with little or no consideration for the other party. The professional
thinker is different. She operates from spirit; her goal is to come to
terms that benefit all parties. A champion doesn't see negotiations
as a battle of wills, but as a method of reaching a mutually ben-
eficial agreement where all parties walk away satisfied. A pro has
a reputation for honesty, fairness and compassion, and typically
refuses to enter into any kind of business deal or arrangement
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
A S S
1 3 9
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with people who don't also exhibit these qualities. A world-class
performer rarely does business with people outside the world
class; it's an unwritten law. C hampions prefer to do things in a
very straightforward manner. A nyone who violates this trust finds
himself ostracized. T he unspoken rules of negotiation are simple:
be fair, and make it a win-win deal. A champion knows every sym-
biotic negotiation opens the door to more business. More impor-
tantly, a champion lives and does business according to one major
philosophy: do the right thing.
ItIACTION STEP FOR TODAY
A sk these critical thinking questions: "D o I negotiate to get as
much as I can, or do I look for the win-win deal? D o my busi-
ness colleagues see me as a smart and shrewd negotiator, or as
a smart negotiator who does the right thing?" I n the age of an
interdependent, seamless, global economy, the future belongs to
the smart and compassionate negotiator.
WORLD-CLASS RESOURCE
G et a copy of T he S ecrets of P ower N egotiating, by R oger
D awson. T his six-hour audio album will give you a master's
degree in negotiation skills. Visit www.rdawson.com
asic
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1 4 0  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
89
T h e W o r l d C l a s s B u i l d s A n d N u r t u r e s
A n I n t e r n a t i o n a l N e t w o r k O f C o n t a c t s
"If I had to name the single characteristic shared by all truly
successful people I've met over a lifetime, I'd say it is the
ability to create and nurture a network of contacts."
— Harvey Mackay, founder, Mackay Envelope Corporation
T
he average person sees networking as attending business and
social events, passing out and picking up business cards. While
this is a legitimate forms of networking, the world class operates
on a higher level. Champions know the most valuable assets they
have are their personal and professional networks. In business, you
can measure the power of a player by the size of the Rolodex.
Politicians are the greatest networkers on the planet. Every time
they land in a different town, they call the most influential busi-
ness leaders in the area who are in their network, just to say hello.
They are tirelessly developing, building and maintaining relation-
ships with the most powerful people they can reach. Professional
performers are not only collecting business cards, but also hand-
picking exactly who they want to network with, based on who can
help them the most. World-class performers know most of the
people who attend networking events are people hunting for busi-
ness. They want to invest time networking with other members
of the world class, so they strategically place themselves in world-
class settings such as fund raisers, benefits, political functions,
and country club outings. While the middle class collects busi-
ness cards at rubber chicken dinners, the great ones build relation-
ships with the movers and shakers of society. The difference in
strategy is profound, and requires something only the world class
I S S
 
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
 
1 4 1
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possesses: supreme self-confidence. T he middle class sees this as
a crass operational strategy of using people to climb the ladder
of success. T he world class sees it as a symbiotic, synergistic rela-
tionship of give and take. F riends do favors, grant privileges and
create opportunities for friends. I t's the emotional nature of man
to want to help people who have helped him. T he great ones are
on a never-ending quest to develop opportunities to reach out and
assist people in their network. T hen, when they need help, there's a
psychological debt to which world-class performers respond. T he
power of contacts has put more than one president in the White
H ouse and into other powerful positions. I t is possible for the
average person to literally propel herself into the world-class ranks
by constructing a powerful network of contacts and friends. O f
course, the middle class is surrounded by the same opportunity
every day, yet choose to let it pass in lieu of some other activity
where effort is minimal and pleasure is king.
O. ACTION STEP FOR TODAY
Make two separate lists of contacts. T he first list is your T op 100.
T his list consists of the 100 most powerful people you know,
who will return your phone calls. T he second list is called the
D ream 100. T his list consists of the 100 most powerful people
who you would love to have on your T op 100. S et a goal to con-
vert as many people from your D ream 100 to your T op 100 as
possible over the next 12 months. R emember that (most likely)
the only thing standing between you and your ultimate vision is
the help and support of enough other people. O ne contact can
literally change your life.
IN WORLD-CLASS RESOURCE
P ick up a copy of H ow to B uild a N etwork of P ower R ela-
tionships, by H arvey Mackay. T his two-hour C D is jam-
packed with tips and suggestions you won't hear anywhere
else.
1 4 2  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
90
T h e G r e a t O n e s N e v e r H e s i t a t e
T o S e i z e O p p o r t u n i t y
"The lack of opportunity is ever the excuse of the weak,
vacillating mind. Opportunities! Every life is full of them
. . . every newspaper article is an opportunity Every client
is an opportunity. Every sermon is an opportunity. Every
business transaction is an opportunity — an opportunity
to be polite, an opportunity to be manly, and opportunity
to be honest — an opportunity to make friends."
— Orison Swett Marden, 1848-1924, founder, Success Magazine
A
mateur performers are perpetually waiting for their ships to
come in. They're waiting for the man on the white horse,
singing, "Here I come to save the day!" The masses seem content
to wait to inherit their fortune from some long-lost rich relative or
by winning the lottery. The casinos are full of amateurs, looking
for opportunities. The pros don't view opportunity as something
to wait for, but as something they create for themselves. The more
opportunities that the world class creates, the more that seem to
come their way. The great ones know they are completely respon-
sible for how their lives turn out. Average people keep hoping luck
and circumstance will favor them. Meanwhile, the champions are
out impacting the world. At the heart of this difference in philoso-
phy is a lack of fear. The great ones are unafraid to fail at a new
opportunity. They see opportunity as a game that must be played
now, while there is still time left on the clock. If they fail at that
game, they move on to a new game. They just keep playing until
they win. Amateurs are so paralyzed by the fear of losing that they
never get in the game. As a result, they never develop the courage
C u s s
 
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
 
1 4 3
and confidence to play at the world-clas s level. S ecu rity, to the
middle clas s , is mu ch more important than s eizing opportu nity:
B u t like happines s , s ecu rity cannot be s ou ght directly. S ecu rity is
an illu s ion created by the mas s es to ju s tify not taking ris ks and
fu lfilling their potential. T he great ones play the game and capital-
ize on every opportu nity u ntil the end. Meanwhile, the amateu rs
come to the end of their lives and arrive s afely at death.
~~ ACTION STEP FOR TODAY:
Make a lis t of the five bigges t opportu nities you are cons id-
ering taking advantage of, and make a decis ion to move for-
ward on at leas t one of them in the next 24 hou rs . S u s pend
any fear you may feel du ring the decis ion-making proces s
and take a calcu lated ris k. B u ilding this habit is a neces s ary
prerequ is ite to as cending to the throne of the world clas s ,
ine
 
and the only way to develop this s kill is by doing it.
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91
Ch a m p i o n s Ar e M a s t e r s Of
M e n t a l Or g a n i z a t i o n
"I n organization there is always s trength. E s pecially is
this tru e in regard to a well-organized hu man being. H e
does n't was te his s u bs tance, bu t is forever improving
his mind and giving and radiating confidence."
— George Matthew Adams, 1878-1962, author
A
key trait of the world clas s is their ability to determine what
they want, why they want it, and how to get it. T hey are men-
tally organized and this s hows u p in every as pect of their perfor-
mance. A verage people wallow arou nd, u nclear abou t what they
want and u ns u re if they are competent enou gh to get it. I ns tead
1 4 4  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
of disciplining themselves to organize their thought processes, it's
easier to lose themselves in things like television, booze, drugs, and
other destructive and pleasure-based activities. Amateurs are smart
enough to know they should create an organized plan for their
life, but opt to be distracted by outside activities Thinking, real
thinking, may be the hardest work of all. The world class invests
a substantial amount of time planning, creating and revising their
strategy to manifest their ultimate vision. While average people
spend more time organizing and planning their yearly vacation, the
great ones are structuring and restructuring their lives daily. Pro-
fessional performers know their mind is a moving river, making
new inroads every day, and therefore requires never-ending revi-
sion of their ultimate goals and dreams. No matter what stage of
the game they're in, the great ones are conscious of the value of
ongoing mental organization and clarity of purpose.
~~ ACTION STEP FOR TODAY
On a scale of 1 to 7, 7 being most organized, rate your mental
organizational skills. In other words, rate your level of mental
clarity, starting with the vision for your life all the way down to
scheduling your daily activities. If you score less than a 5, it's time
to revisit the vision you have for your life. After you establish a
clear vision for where you want to go, your daily organizational
skills and priorities will become self-evident.
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
A S S
145
is
ad
in
eir
eal
sts
eir
ple
the
ro-
ing
Wi-
o f
of
ntal
ntal
a to
ime
sh a
D nal
92
T h e W o r l d C l a s s C a t a p u l t s
T h e i r C o n s c i o u s n e s s B y
O v e r c o m i n g O b s t a c l e s
"T he b l o c k o f g r a n i t e wh i c h wa s a n o b s t a c l e i n t h e p a t h o f t h e
we a k, b e c o m e s a s t e p p i n g -s t o n e i n t h e p a t h o f t h e s t r o n g ."
—Thomas Carlyle, 1795-1881, author
Will• e the masses see obstacles as their primary adversary,
champions view them as opportunities to expand their
level of thinking and competence. P rofessional performers know
the only way they can truly become mentally tough enough to
manifest their vision is to struggle and fight their way through
obstacles. T here is no other way. T he great ones are conscious of
the fact that success is trial by fire. T he middle-class conscious-
ness avoids obstacles at all costs and looks for the easy way out.
T he world class builds their own roads and forges ahead, knowing
the strength of character gained from overcoming obstacle after
obstacle will be the measure of their true success, and with that
rock-solid character, even greater things can be accomplished. I f
you remove the obstacles, you remove the opportunity to grow.
T he world class becomes great by overcoming more obstacles
than the middle class. T hey get tough because they're in the game,
getting hit and taking shots. P rofessional performers are good at
overcoming obstacles because they are always engaged in this pro-
cess. A mateurs spend so little time staring down the dragon that
they simply never get tough enough to become pros. T he fear of
failure looms deep in the psyche of the masses. T he great ones
1 4 6  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
`M S
are sometimes fearful, yet develop more courage with each new
obstacle, until they stand up one day as true mental warriors.
~~ ACTION STEP FOR TODAY
Make a list of the three biggest obstacles you currently face.
Next, determine the worst thing that could possibly happen if
you decided to mount an all-out assault to overcome them. If
you can live with the worst-case scenario, suspend your fear and
attack your obstacles as if it is impossible to fail. If you succeed,
your self-confidence will soar. If you fail, you will live to fight
another day.
93
Th e G r e a t On e s Ar e At Pe a c e
W i t h Th e m s e l v e s
"The foundation of mental toughness is to
always be at peace with yourself."
—Jerry Zimmerman, tennis coach
A
mateur performers tend to believe peace of mind can be
sought and captured. Professional performers know chas-
ing after peace guarantees it will elude them. Peace, much like
happiness, is an elusive state of mind, reached only when per-
formers have done everything within their power to achieve or
accomplish a task or goal. The peace of mind experienced is an
indirect result of knowing that all possible physical and mental
resources have been exhausted in the process. Average perform-
ers are all too aware they are not giving it 1 00%, so peace of mind
continues to elude them. Instead of increasing their efforts, they
usually decide to employ a distraction of one form or another
to avoid thinking about their half-hearted efforts. The great ones
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
 
1 4 7
are like old warhorses: they keep coming back for more. P rofes-
sional performers either win the game and experience the exhila-
ration of victory, or they suffer defeat with the peace of mind of
knowing they did everything in their power to win. I t's a winning
proposition either way. T he world class is at peace with themselves
because they understand the laws of human nature.
IACTION STEP FOR TODAY
A sk these critical thinking questions: "A m I at peace with myself?
A m I satisfied with who I am as a human being? D o I feel I am
enough just being who I am, or do I define myself by my suc-
cesses and failures?" B e honest with yourself, and then make a
commitment to bring more peace into your life R emind your-
self that you already have everything you need to be at peace
with yourself. You were born with it, and your greatest successes
and worst failures can't ever change this universal truth.
01 WORLD-CLASS RESOURCE
R ead N otes to Myself, by H ugh P rather. T his little book will
have you contemplating the idea of peaceful thinking in a
whole new way. I t's a philosophical classic.
1 4 8  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
94
C h a m p i o n s K n o w T h e
P o w e r O f P e r s i s t e n c e
"If I had to select one quality, one personal characteristic that I
regard as being most highly correlated with success, whatever the
field, I would pick the trait of persistence. Determination. The
will to endure to the end, to get knocked down seventy times
and get off the floor saying, "Here goes number seventy-one!"
— Richard M. DeVos, founder, Amway Corporation
A
verage people never truly decide what they want, so they
wander from job to job, chasing different things until time
finally runs out. Persistence, to amateurs, is never really a factor,
because they haven't focused on any single goal long enough to be
persistent. When pros determine what they want, they burn their
vision into their minds on a daily basis. They become obsessed
with attaining the goal at almost any cost. At this stage, persistence
becomes the primary factor in their success. Amateurs are often
impressed by this, yet the champions are simply following their
passions and refusing to look back. They reach a mental state in
which the failure to persist is no longer an option. The great ones
know the longer they hang tough, the greater the odds of vic-
tory. What looks like Herculean persistence to the outside world is
really just the manifestation of world-class mental clarity in action.
Champions decide what they want, down to the last detail, and
then wage war to get it. Their sense of purpose and dogged per-
sistence is a hard combination to beat. The great ones become
unstoppable because they've convinced themselves there is no way
to fail. This subjective perception is one of the most common
thought processes of the world class. While the rest of the world
S S  T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
 
149
40:07.  1,40%M. 1,,,,M100.1507 OM/M37/7. OM. 9.00,7.57.4M.M.10 4.2,/.. 0..97,07.04,050.3.00.5.M.1400 MOW. /
watches with doubt and disbelief, champions talk themselves into
believing that winning is their destiny and defeat is impossible.
This winning expectation is the fuel that drives the champion to
persist until they succeed, no matter how much pain they have to
endure.
ie
~~A C T I O N S T E P F O R T O D A Y
Make a list of the times you exhibited iron-clad persistence. Go
back to your childhood, if necessary. Next, ask this critical think-
ing question: "If I applied that same world-class persistence to
my current challenges, would it change my life?" If the answer is
yes, you know what to do!
III1 WO R L D -C L A S S R E S O U R C E
Read the 1921 classic, The Go-Getter, by Peter Kyne. This
book is the ultimate tale of a man who refused to settle for
second best. I guarantee it will alter the way you think about
ey
the concept of persistence forever.
ne
Dr,
be  
I  95
eir
,ed  
T h e W o r l d C l a s s P u r s u e s P o w e r
ice
:en
ieir  
T o M a n i f e s t T h e i r D r e a m s
in
aes
ind
"You all have powers you've never dreamed oE You can do things
cl is  
you never thought you could do. T here are no limitations in
what you can do, except the limitations in your own mind as to
on.
what you cannot do. D on't think you cannot. T hink you can."
per  
— Darwin P Kingsley
Ime
way  
verage people have no idea how powerful they can be. The
aon  
asses tend to believe only the rich and famous have power.
Drld  
Professional performers have a clear understanding of their
1 5 0  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
personal power, as well as their power to influence, inspire, moti-
vate and persuade other people. The world class wants to become
more powerful for the purpose of expanding their influence.
Amateurs who develop or acquire power can be lethal weapons.
If you want to see the true character of a man, give him power.
Power tends to bring forth the innate nature of the person, much
like alcohol does. Feed some people a few drinks too many, and
they become belligerent and mean. Power has the same effect. On
the other hand, grant power to the pros, and they will use it for
good. The response to the power stimulus stems from charac-
ter. Champions use power to help themselves and to help other
people, without becoming attached or addicted. The great ones
know all power is temporary; the only purpose it serves is to help
and liberate people. Only the great can possess power and not
abuse it. While the masses tend to view powerful people as evil,
arrogant and greedy, the world class knows it's how power is used
that makes it good or bad. The ego-driven upper class tends to
use power as a tool of manipulation. The spirit-driven world class
uses the same power to help set themselves and other people free.
Power in the hands of egocentric leaders is dangerous. Power in
the hands of the great ones is what's responsible for the growth
and success of civilization.
~~ACTION STEP FOR TODAY
Ask this critical thinking question: "Do I wield my power from
an ego- or spirit-based consciousness?" Make a conscious effort
not to abuse people with your power. Remember, the abuse of
power is a manifestation of the ego in action. If you make the
shift to a spirit-based consciousness, this elevated level of vibra-
tion will keep you focused on using your power for the greater
good of all. This habit of operating from a spirit-based con-
sciousness also creates feelings of love and abundance that lead
you to believe in your limitless potential, as well as the limitless
potential of others. This phenomenon occurs when your spirit
is vibrating at the same frequency as the force that created the
k i s s
 
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
 
1 5 1
from
Lffort
s e of
e the
ri bra-
eater
con-
t lead
utles s
s pi ri t
d the
uni vers e. It's li k e tuni ng i nto a radi o s tati on: the s ound only gets
clear when you tune i nto the frequency of the radi o s i gnal.
96
T h e G r e a t O n e s A l w a y s
P u s h F o r P r o g r e s s
"Progres s cons i s ts largely of learni ng to apply
laws and truths that have always exi s ted."
— John Allan May, author
T
he mas s es tend to rebel agai ns t change and progres s . It mak es
them feel uncomfortable becaus e i t's unfami li ar. They per-
petually long for the good old days , although you s ometi mes get
the feeli ng they were doi ng the s ame thi ng then! The pros k now
progres s i s the way of the world; i t needs to be embraced and s up-
ported at every turn. In recent years , the gap between amateurs
and pros has wi dened becaus e of the rock et-li k e accelerati on of
progres s i n bus i nes s and i n li fe. The great ones thi nk progres s i vely
and talk almos t exclus i vely about the future. Thei r phi los ophy
s eems to be, "Onward and upward." Whi le mos t people are com-
plai ni ng about how thi ngs are never goi ng to be the s ame, cham-
pi ons are applaudi ng the s ame concept. They k now thi ngs are not
s uppos ed to be the s ame; that progres s i s the natural order of a
healthy, growi ng s oci ety. Amateurs feel vi cti mi zed by progres s . It
s cares them. The fear and s carci ty they carry i ns i de thems elves i s
s ayi ng, 'What i f I'm not good enough to s urvi ve i n thi s new envi -
ronment?" Meanwhi le, the world clas s i s s ayi ng, "Bri ng i t on!"
IACTION STEP FOR TODAY
What i s your atti tude toward progres s ? Do you react to progres s
wi th fear or do you res pond to progres s wi th love? Jus t for today,
)ti -
me
Lee.
> ns .
ver.
ach
and
On
for
rac-
ther
> nes
i elp
not
evi l,
Bed
Ls to
:las s
free.
er i n
)wth
5 2  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
adopt an attitude of love and abundance toward progress of any
kind, even if you have to fake it. Tell yourself and others how
thrilled you are about the progress that's taking place. Become
aware of how this makes you feel. Remember, you can always
go back to a fear-based consciousness. The masses are afraid
of almost everything, and they would prefer that you feel the
same way. After a day of thinking and speaking thoughts of
love and abundance, it will be up to you whether to go back and
join them, or to forge ahead with a new or upgraded world-class
attitude toward progress.
97
C h a m p i o n s P r a i s e P e o p l e
L a v i s h l y A n d O f t e n
"Appreciative words are the most powerful force for good on earth."
— George W Crane
A
mateur performers tend to see praise as a luxury, to be
passed on sparingly to others from time to time. Champions
use praise as an integral component in their everyday interactions
with others. Most people are literally starving for praise, due to the
fact that 95% of the population are amateurs in the art of inter-
personal communication. Emotional creatures have a high need,
and some even a mild addiction, to the sweet-sounding words of
encouragement and recognition. Professional performers are care-
ful not to praise the same person too often for fear of diminishing
the power of their words. At the same time, they actively search
to catch people doing something that merits carefully thought-
out and well-spoken words of kindness. Champions know a
little praise goes a long way in making people happy. An honest
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
1 5 3
compliment might be remembered for years to come. Kind words
cost nothing, yet accomplish so much. World-class performers
know all doors open to praise and courtesy, and more significantly,
all hearts open, too. T he great ones use praise to lighten the load,
ease the burden, and warm the heart. T hey know most people are
lonely, afraid or suffering through some kind of painful situation
that's invisible to the rest of the world. C hampions are a beacon of
light in a cloudy, stormy, unpredictable world. A rmed with praise,
they are the ultimate force for good.
~~ ACTION STEP FOR TODAY
Make a commitment to become a 'P raise F inder, ' always look-
ing for praiseworthy behavior to reward with words. O nce this
world-class habit becomes a part of your everyday conscious-
ness, be aware of the impact it has on your relationships with
others. When dealing and communicating with other people,
remember most of us are starved for praise, no matter how high
a position we occupy.
e
1,
:h
t-
a
'st
154  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
98
T h e W o r l d C l a s s I s A l w a y s
W i l l i n g T o P a y T h e P r i c e
"I am wondering what would have happened to me if some fluent
talker had converted me to the theory of the eight-hour day and
convinced me that it was not fair to my fellow workers to put
forth my best efforts in my work. I am glad that the eight-hour
day had not been invented when I was a young man. If my life
had been made up of eight-hour days, I don't believe I could have
accomplished a great deal. This country would not amount to
as much as it has if the young men of fifty years ago had been
afraid that they might earn more than they were paid for."
— Thomas Edison, 1847-1931, inventor
T
he average person would be flabbergasted at the amount of
time and effort that professional performers invest on their
way to the top. Amateurs use words like lucky and opportunistic
to describe the world class, but they couldn't be farther from the
truth. The great ones pay a tremendous price for their success.
While the masses spend an inordinate amount of time planning
and scheming ways to avoid doing the work necessary to win,
champions are out on the playing field paying the price. The mid-
dle-class consciousness is convinced there is a shortcut to success,
and are bound and determined to find it. Of course, there never
has been a shortcut to success, nor is there a glamorous method
of paying the price. There is only the blood, sweat and tears of
delayed gratification. There is only the pain and suffering of prac-
tice. There is no escape from it, and the winners know it. You
either pay the price for success or pay the price in regret. Only
champions know the price of success is a much lighter burden
to bear than the ongoing torture of regret. As speaker Jim Rohn
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
155
says, "P aying the price weighs ounces . . but regret weighs tons."
T o thinking and contemplative people, the only intelligent choice
is paying the price. T he alternative is mental torture. S uccess is a
toll road . . . pay now or pay later. You already know what the great
ones do.
L D C L A S S
fluent
and
put
hour
life
I have
it to
wen
Ir"
punt of
pn their
rtunis tic
rom the
success.
planning
to win,
:he mid-
, success,
!.re never
method
tears of
; of prac-
;7 ;.7
it. You
ret. O nly
burden
Jim R ohn
Ie• ACTION STEP FOR TODAY
A sk this critical thinking question: "D o my current habits, actions
and behaviors suggest I am more interested in instant pleasure
or delayed gratification?" I f the answer is instant pleasure, don't
feel bad. 95% of the population falls into this category. I f you're
ready to break free of the pleasure loop that leads to regret,
decide today to begin pursuing the path of delayed gratification.
T his doesn't mean you can't enjoy pleasure. Just focus on tasks,
activities and goals that will give you gratification for a lifetime,
instead of just a few minutes.
99
Th e G r ea t On es Ar e Aw a r e Of
Th ei r L i m i t l es s Po t en t i a l
"C ompared to what we ought to be, we are only half awake.
We are making use of only a small part of our physical and
mental resources. S tating the thing broadly, the human
individual thus lives far within his limits. H e possesses
power of various sorts which he habitually fails to use."
— William James, 1842-1910, author
P
eople operating at the poverty-, working- and middle-class
levels of conscious awareness seem to be governed by beliefs
which keep them bound to a life of quiet desperation. B ecause
most of us inherited and learned our beliefs from well-intentioned
156  
177 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
amateurs, it makes sense that the majority of us are convinced we
can only go so far in life. Champions know this to be a colossal
myth that has held millions of people in a mental prison. By the
time most people figure out they've been sold a bill of goods,
their lives are nearly over. The most common regret mentioned by
residents in nursing homes is, "I should have tried more things and
taken more risks." The world class either receives professional-
level programming as children or is lucky enough to be exposed,
mentored or influenced by one of the great ones along the way.
The latter is far more common. Champions wake up one day and
realize their possibilities and potentials are almost limitless. They
realize if they are willing to pay the price, they can build a mentor
and support team that can help them accomplish nearly any goal
or dream they can envision. After this realization, only a small
percentage of people actually take the next step — deciding on the
single thing they want more than anything else. This will be the
primary focus and driving force of their lives. Most people fall
by the wayside because they simply want too many things half-
heartedly. The great ones make a decision, build a team and shake
the world.
IACTION STEP FOR TODAY
Ask five people who really know and care about you to give you
a list of your five greatest attributes and talents, and why they
believe you are so gifted in these areas. You may be surprised
at how others perceive you, and these lists may inspire you to
tap some of the talents that you didn't even realize you had. Be
sure to make a copy of these lists and put the originals in a safe
deposit box or some other safe place. These lists will be a source
of motivation and inspiration for you for the rest of your life,
especially during times of doubt and despair.
L A S S
we
sal
:he
ds,
by
Ind
ial-
ed,
,T ay.
and
hey
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the
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T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
 
1 5 7
100
C h a m p i o n s P r e p a r e T o W i n
"T he flinch factor. . . when not prepared to win we will flinch
when the customer poses a question we cannot handle. "
— Lou Wood, Region Business Director, Johnson & Johnson/OMP
A A
verage people seem to have a strategy of "Ready, fire, aim!"
In other words, most people fail to do the necessary prepa-
radon and planning it takes to succeed. Middle-class performers
have a fondness for winging it. Some actually brag about their
lack of planning, like a kid in school who boasts about not study-
ing for an exam. Amateur performers are always looking for the
easy road, yet appear to be confounded by their lack of success.
C hampions are perennial planners. T hey are always charting and
changing their course to be certain everything is on track. Skating
the details of preparation never occurs to the world class, because
they are surrounded by a society full of amateurs who prove the
theory doesn't work. T he great ones don't limit their plans to their
own scope of knowledge and experience. T hey know someone,
somewhere, knows how to do it better and is willing to help. Plan-
ning isn't popular with amateurs because it's not always fun and it
rarely produces instant pleasure. T he masses are professional plea-
sure seekers and planning doesn't fall into this category. C hampi-
ons have learned to delay their gratification as long as necessary in
order to breathe life into their goals and dreams.
~~ AC T ION ST EP FOR T ODAY
C ommit to creating a ninety-day action plan to carry you closer
toward your ultimate vision for your life. Ninety days is long
enough to build momentum and short enough to keep your
attention. T oward the end of this time, create another ninety-day
1 5 8  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
action plan. This habit is one of the best practices of Fortune
500 sales and management teams.
1 01
T h e W o r l d C l a s s I s C o m m i t t e d
T o P e r s o n a l D e v e l o p m e n t
"I've spent the last forty years trying to convince corporate
America that the fastest way to improve the bottom line
was in the personal development of their employees."
— Larry Wilson, founder, Wilson Learning Corporation
A
verage performers wouldn't read a personal development
book or listen to a personal development recording if you
paid them. Only about 5% of the population study personal
development — our exact estimate of the percentage of profes-
sional performers in this country. Interesting, isn't it? The masses
seem to view personal development as motivational nonsense. Of
course, most of these people are struggling to make ends meet. In
contrast, many world-class people, and those who aspire to world-
class levels, are believers in the personal-development movement.
You don't have to convince a champion to want to win. Personal
development, by definition, is about discovering the unique tal-
ents, abilities and potentials that lie dormant within us. The great
ones are always looking for that one little adjustment, strategy, dis-
tinction or technique that will give them an edge over the competi-
tion, and that's exactly what personal development offers. As Bill
Gove was famous for saying, 'All of us already have everything we
need inside of us to make our lives work. Personal development is
not about self-improvement . . . it's about self-discovery. It's about
rediscovering what we already know"
nt
3U
T a l
;es
Df
In
Id-
nt.
na l
L a i -
ea t
Es-
eti -
Bi l l
we
i t i s
out
T H E mom P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
159
~~ ACTION STEP FOR TODAY
Ma ke a commi tment to a ttend two semi na rs a nd/or workshops
i n the next twel ve months for your own persona l growth a nd
devel opment. Set a goa l to l i sten to one of your fa vori te non-
fi cti on a uthors/spea kers every da y when you're i n the ca r. Set
a nother goa l to rea d one posi ti ve/i nspi ra ti ona l book a month
for the next twel ve months. Ma p out a persona l devel opment
pl a n of a cti on a nd you'l l be a ma zed a t the resul ts.
102
Th e G r e a t On e s Ar e Pr o b l e m So l v e r s
"We tea ch col l a bora ti ve probl em-sol vi ng.
In school , i t's ca l l ed chea ti ng."
—Edward Bales, director of education, Motorola
T
he goa l of worl d-cl a ss performers i s to sol ve probl ems fa st
a nd move on to sol vi ng bi gger, more compl ex probl ems.
After a l l , the grea t ones know busi ness a nd enterpri se a re ba sed
on probl em sol vi ng. It's the cornerstone of commerce. Ama teurs
tend to spend more ti me jockeyi ng for posi ti on to ga i n fa vor from
thei r superi ors tha n they do sol vi ng probl ems. Ama teurs a re l ook-
i ng for i nsta nt ego gra ti fi ca ti on a nd need to be gi ven proper credi t
a nd recogni ti on for thei r probl em-sol vi ng prowess. Cha mpi ons
a re more tea m-ori ented. T hey know they a re si mpl y a cog i n the
wheel of a ma stermi nd ma chi ne, where the sum of the group
i ntel l i gence a nd experi ence dwa rfs i ndi vi dua l a bi l i ty. T he grea t
ones a re not i nterested i n ma na gement kudos; they a re i nterested
i n resul ts. Professi ona l performers' tea ms sol ve the probl em a nd
pl ea d wi th ma na gement for more responsi bi l i ty, then sol ve the next
set of probl ems a nd beg ma na gement for even grea ter responsi -
bi l i ty. Cha mpi ons repea t thi s cycl e over a nd over unti l they l a nd
the posi ti on they envi si on. T hi s i s one of the rea sons the grea t
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
1 6 0
ones write their own ticket in corporate America. While average
people are complaining about being overworked and underpaid,
pros know their ticket to the executive suite is paved with prob-
lem solving. When champions want a raise, they don't have to ask
for one. All they have to do is help the organization solve larger,
more complex problems, and increased compensation will follow
The world class understands increased compensation is the effect;
problem solving and adding value is the cause. Instead of wishing
and begging for more money, the great ones attack the cause, and
the effect eventually takes care of itself.
IACTION STEP FOR TODAY
Ask this critical thinking question: "Am I willing to solve larger,
more complex problems in exchange for increased compensa-
tion?" If the answer is yes, go to your boss today and ask for
more responsibility. There is never a lack of money in any orga-
nization for a person who can solve major problems. The next
time you are daydreaming about making more money, stop day-
dreaming and ask for a bigger problem to solve.
~ ~ I WORLD-CLASS RESOURCE
If you're in commission sales, get a copy of Bob Proctor's
classic CD album, Your Mission in Commission. This is the
best resource I've ever studied on commission sales. Bob
Proctor tells it like it is, without the fluff. This is real-world
material, delivered by one the great masters of commission
sales. You can purchase this program at www.bobproctor.
com
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O E T H E G R E A T O N E S
L A S S
1 6 1
103
C h a m p i o n s A r e O b s e s s e d W i t h
P r o d u c t i v i t y A n d R e s u l t s
"W e kn o w wh e r e m o s t o f t h e c r e a t i v i t y , t h e i n n o v a t i o n , t h e s t u ff
t h a t d r i v e s p r o d u c t i v i t y l i e s — i n t h e m i n d s o f t h o s e c l o s e s t t o
t h e wo r k. It 's b e e n t h e r e , i n fr o n t o f o u r n o s e s , a l l a l o n g wh i l e
we 'v e b e e n r u n n i n g a r o u n d c h a s i n g r o b o t s a n d r e a d i n g b o o ks
o n h o w t o b e c o m e Ja p a n e s e -- o r a t l e a s t m a n a ge l i ke t h e m ."
— Jack Welch, chairman and CEO, General Electric
A
verage performers think of work in terms of time invested
on the job. World-class performers think of work in terms
of overall productivity, output and results. Middle-class perform-
ers are far more concerned with what's for lunch than with the
productivity of the business day. T heir bodies are at work, but
their minds are elsewhere. P rofessional performers tend to work
in jobs and businesses they love. A s a result, thoughts of how to
be more successful and productive rarely leave their mind. T he
great ones have to force themselves into nonwork activities just to
give their mind a chance to rest and recover. I s it any wonder why
the world class controls over 90% of the wealth in A merica? T he
only people pros are competing against are other pros — about 5%
of the workforce. T he amateurs are no match for pros. H ow could
they be? H ow can a person who is half engaged honestly expect
to go head to head with the great ones? T hey can't, and they don't,
which is why middle-class performers will always live middle-class
existences. D on't misunderstand: they have the intelligence, talent,
and ability to go pro, but they usually lack the will. Meanwhile, the
great ones are the most sought-after group of business leaders
in the world. T hey are welcome in any organization during good
ge
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162  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
times and bad. The world class has an open ticket anywhere they
want to go because they are obsessed with increasing productivity
and achieving results.
~~ ACTION STEP FOR TODAY
Rate your professional productivity on a scale of 1 to 7, 7 being
highest. If you scored less than a 6, make a list of three things
you could do to increase your overall productivity. After you
make your list, go to your boss and ask for additional sugges-
tions. This one exercise may double or even triple your produc-
tivity and results.
104
Th e W o r l d Cl a s s Is Pr o f i t Dr i v e n
"Profitability is a necessary condition for existence and
a means to more important ends, but it is not the end in
itself for many of the visionary companies. Profit is like
oxygen, food, water, and blood for the body; they are not
the point of life, but without them, there is no life."
— James Collins and Jerry Porras, authors of Built to Last
T
he masses seem to have a collective belief that profit equates
to greed. Professional performers understand that profit is
what keeps the doors open, and what supports the ongoing inno-
vation a company needs to compete. While the world class knows
profit is the lifeblood of business, they are also aware of the power
and responsibility that go with it. Give amateur performers a profit
surplus, and greed kicks in. Do the same with pros, and watch as
they turn their sights to a higher level of consciousness. They con-
sider how they can reinvest and disperse extra money beyond the
normal profit margin into their community and the world at large.
The great ones tend to view the world as one big community that's
increasingly interdependent. They seem to follow the "To whom
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
A S S
1 6 3
ey
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t is
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giv er
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as
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much is giv en, much is expected" philosophy. P ros are aware that
profit may not be the purpose of a business, but without it, there
is no business. O n a larger scale, without profit there is no finan-
cial contribution to send back to a world in need. T he world class
operates on a global lev el of awareness, and the amateurs should
be glad they do. While middle-class thinkers are worrying about
who's going to win the S uper B owl or the World S eries, the great
ones are working to do their part as leaders to ensure the world is
better off tomorrow than it is today.
~~ ACTION STEP FOR TODAY
R einv est a small amount of your profit or extra money back into
your community. I t's not the amount that's important; it's the
habit. S ee how it makes you feel to circulate your abundance.
105
Th e G r e a t On e s Ta k e Re s p o n s i b i l i t y
"S uccess on any major scale requires you to accept responsibility
. I n the final analysis, the one quality that all successful
people hav e...is the ability to take on responsibility"
— Michael Korda, author
o
ne of the critical factors separating amateurs from pros is
responsibility. P eople operating at the pov erty- and working-
class lev els of awareness often see themselv es as v ictims of the
powerful. T hey create inv isible mental barriers that, in their minds,
hold them back from mov ing up. T hey blame other people for
keeping them down, such as their parents, friends and others of
influence during their childhood. P eople at the middle-class lev el
of awareness are a little more ev olv ed, but tend to make safety and
security their number one priorities. T hey hold on so tightly to
what they hav e that they fail to see the real abundance staring them
1 6 4  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
straight in the face. Average people in this category are terrified
of losing what they have, because their mind is submerged in the
cesspool of scarcity. People at this level truly believe their supply
of money is limited, and if they lose what they have, they will
never get it back. The majority of the population has this belief.
People operating at the upper-class level of awareness tend to be
unafraid, aggressive, ultra-competitive warriors who approach life
like a battle. They know there is abundance and they are out to
get it. The upper class tends to operate primarily from their ego.
People at the world-class level are a step ahead of the upper class,
simply because they operate from their spirit-self rather than their
ego-self. The great ones have a thought process, philosophy and
habit all rolled into one that overshadows the rest: I am respon-
sible. The world class realizes they are completely responsible for
their success or failure, as well as responsible for giving back some
of the blessings bestowed upon them as a result of their tremen-
dous success. Operating from a world-class level of awareness
almost always precedes their success. The great ones keep march-
ing forward, making a difference in themselves and the world.
IACTION STEP FOR TODAY
Commit to taking total responsibility for everything that happens
to you. This one change in thinking has the power to launch you
to the world-class level faster than any other single idea.
106
Ch a m p i o n s Ta k e Ri s k s
"I don't want to find myself in a nursing home
someday, thinking that all I did was play it safe."
— Charlie Eitel, Chairman/CEO, The Simmons Company
A
verage performers are risk averse. They've been taught
that to make it through life in one piece, play it safe and be
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S ( L A S S
1 6 5
'OU
thankful they have a roof over their head. "S tay below the radar
and you won't get hurt, " seems to be their world view With a
mindset rooted in fear and scarcity, they unconsciously set a goal
of arriving safely at death. World-class performers work from an
abundance-based consciousness rooted in love, which knows no
limits or bounds. T he pros take risks — not because they are nec-
essarily more courageous — but because they believe they can get
back anything they lose. I n the minds of champions, resources
and money are abundant. A s a result, the fear of loss has very little
influence with this group. C hampions have always been risk takers,
because they have come to understand that business and life are
about learning and growing. H ow can you learn and grow when
you never step out and try something new and exciting? T here is
never a lack of resources, only a lack of ideas. Without risk, there
can be no progress. A ll of us only have so much sand left in the
hourglass, and one day our sand will run out. T he time to risk is
now and the great ones know it.
~~ACTION STEP FOR TODAY
L earning to be comfortable when taking calculated risks is an
acquired skill. T he only way to develop it is to begin to take
risks. D ecide today to take a small risk on something you've
been thinking about doing. F eel the fear, and do it anyway. I f
this process is new to you, rest assured — you will feel less fear
with every risk you take.
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166  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
107
T h e W o r l d C l a s s H a s
T r e m e n d o u s S e l f - R e s p e c t
"A flippant, frivolous man may ridicule others, may controvert
them, scorn them; but he who has any respect for himself seems
to have renounced the right of thinking meanly of others."
— Johann Wolfgang von Goethe, 1749-1832, German dramatist
T
he poverty-, working- and middle-class levels of conscious-
ness tend to struggle with respect. Respecting others is
directly related to respecting yourself. It's been said "You cannot
give what you do not have," and respect falls directly into this cat-
egory. Respecting other people is easier for a pro because he has
great respect for himself. The struggles and battles he has waged
forged his confidence and character far beyond that of the average
person. It's difficult for an intelligent person to play it safe every
day and walk away with solid self-respect. It might be easier for the
amateur if he was less talented or less intelligent than the pro. Yet
they are not. In some cases, an amateur can be even more gifted
than the pro. But the amateur has settled for a life of mediocrity,
and deep down, they know it. They are dying with their music
still inside. This often causes great sadness and even depression.
To know you are capable of world-class performance and decide
to play it safe is a hard concept to stomach for an able-minded
individual. Sometimes the television, the ball game, the movies, or
the alcohol are enough to drown out that little voice whispering
that life is passing them by, and sometimes it is not. As a result,
low self-esteem and self-respect tend to breed low respect for
others. This thought process has done a lot of harm through-
out the world. Human beings are emotional creatures who crave
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
1 6 7
respect. When they don't get it, they begin to cause trouble. The
world-class performer, on the other hand, is fully engaged in life
and living. His self-respect lends itself to respect others. When he
is not respected by others, he chalks it up to middle-class mental-
ity. After all, he thinks to himself, aren't amateurs supposed to act
like amateurs?


It- ACTION STEP FOR TODAY
Ask this critical thinking question: "What single habit, action
or behavior could I upgrade or change that would increase my
level of self-respect?" Next, make a commitment, in writing,
to make this upgrade or change in the next thirty days. Do the
same thing every month for the next twelve months, and watch
your life transform.
108
C h a m p i o n s K n o w R e v e n g e
I s F o r A m a t e u r s
"The middle class broods and vows revenge when they feel cheated.
The upper class attacks their abusers, intent on inflicting pain. The
world class forgives their enemies and sends them love, because
the emotional pro knows that the emotional amateur knows not."
— Steve Siebold
D
epending on whether they are operating primarily from
spirit or ego, amateurs tend to be interested in the idea of
revenge. Many amateurs believe their lack of success and fulfill-
ment is someone else's fault, which leads to thoughts of getting
even. Revenge as a strategy is not limited to the middle class. Many
very successful upper-class performers still believe in striking back
at their competitors. The upper class often owes their tremendous
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1 6 8
 
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
financial success to the drive that is stimulated by their large egos.
Unfortunately, this ego-driven consciousness is often also respon-
sible for their lack of personal fulfillment. The upper class tends
to believe the key to fulfillment is to gain greater success, and they
are baffled when this formula doesn't work. The upper class is
operating out of fear, and this mindset says revenge on the so-
called guilty party will give them satisfaction. Of course, it doesn't.
Amateurs also look for ego gratification in revenge. Their ego has
been hurt, and they believe hitting back will repair the damage and
allow them to save face. The cycle keeps repeating itself and deliv-
ers nothing but misery. The world class, operating out of love and
abundance, dismisses revenge as a strategy for people operating
at lower-level awareness. The great ones know you can't fight hate
with hate. The only power in the universe worth projecting is the
power of love. The pros know if they are cheated by an amateur, it's
to be expected, because amateurs act out of fear. Their fear-based
consciousness thinks irrationally, so their improper or unethical
acts are to be expected. Champions feel empathy for amateurs,
because all of the great ones are former amateurs themselves.
~~ACTION STEP FOR TODAY
Decide today to abandon any thoughts or plans of revenge.
Don't confuse forgiveness with weakness; anyone can hold a
grudge. It takes a person operating at a higher level of awareness
to forgive. Be reminded that 95% of the population is operating
out of a consciousness of fear and scarcity, which is probably
the reason this individual cheated you.
C L A S S
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
169
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109
C h a m p i o n s K e e p T h i n g s I n P e r s p e c t i v e
"I n m o s t s i t ua t i o n s , we do n 't n e e d t o s lo w
do wn , we n e e d t o c a lm do wn ."
— Bob Proctor, author, speaker
mateur performers often crack under pressure because they
ose their perspective. Their fear of losing overwhelms them
to the point of physical, emotional and spiritual breakdown. The
champion knows that the secret to performing well under pressure
has more to do with their perception of the event than the event
itself. While the amateur is telling himself that he must win, the pro
is reminding herself that it's only a g ame. Both performers want to
win, but the pro always outperforms the amateur under pressure
because she has learned how to calm her nerves by putting thing s
in perspective. S ome people claim that champions perform better
than any other g roup under pressure. This is not true. There is an
inverse relationship between pressure and performance, no matter
who you are or what you do. A s pressure increases, performance
decreases. This occurs whether you're Donald Trump or Donald
Duck. The reason champions g et better results is because they
have trained themselves how to perceive the so-called pressure
situation. The amateur perceives it as a threat, which trig g ers a
fig ht or flig ht response from the mind and body. Physiolog ically
speaking , the performer believes he is literally fig hting for his life.
Meanwhile, the pro has convinced herself that this situation is just
a g ame, and that nobody dies from losing a g ame. This champi-
onship self-talk can be learned and implemented by anyone, but
is rarely picked up on by amateurs. The world class has learned
that developing and maintaining a crystal-clear perspective on the
relative sig nificance of their performance lives is critical to their
success.
1 7 0  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
~~ ACTION STEP FOR TODAY
List the three events that cause you the most stress on a
regular basis. Now ask this critical thinking question: "What
would I need to say to myself on a daily basis to put these
events in proper perspective to reduce or eliminate the stress
they have caused me in the past?"
~~I WORLD-CLASS RESOURCE
Read Don't Sweat the Small Stuff, by Richard Carlson. This
book will inspire you to believe that "It's all small stuff!"
110
Th e Wo r l d Cl a s s Ra i s e s Th e i r
Ra t e Of V i b r a t i o n At Wi l l
"Ladies, do you want to know how to take a one-
carat diamond and turn it into a two-and-a-half-
carat diamond? Learn how to raise your ROY."
— Polly Bauer, former president/CEO of Home
Shopping Network Credit Corporation
T
he average performer spends little time analyzing her own
performance. Once she reaches a level of competence that
satisfies her job requirements, ongoing analysis and improvement
are no longer a priority. The world class is constantly analyzing, cri-
tiquing, and giving themselves feedback. One of the things a pro-
fessional performer pays close attention to is her level of attraction
to other people, especially prospects and customers. At Mental
Toughness University, we call it Rate of Vibration, or ROV. The
concept of ROV is simple: it's a combination of the mental and
physical energy being projected from one person to another. You
might call it charisma in action. The five components of ROV are
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P I B L O S O P H I E S O F T H E G R E A T O N E S
 
1 7 1
ss
a
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e
;s
is
energy, enthusiasm, confidence, belief and clarity T he sum total of
these components is your R O V. A t Mental T oughness U niversity,
we ask our sales and management clients to track their R O V on a
scale of one to one thousand before and after every sales call or
coaching session. T he purpose is to convince the performer a high
R O V creates greater attraction and response from the prospect or
customer. T hen, we show them how to raise their R O V in seconds.
P rofessional performers have been using this concept for years. (I t
falls under various names.) T he bottom line: the pro always con-
templates what she thinks about in performance situations, and
implementing strategies and techniques such as R O V creates better
results. N o matter where she is in her career, a champion is border-
line obsessed with improving. S he continues to learn new ideas and
ways of improving her performance. Meanwhile, the middle-class
performer is still doing things the way she was twenty years ago.
T he difference is more about consciousness than anything else.
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1 7 2
 
177 M E N T A L T O U G H N E S S S E C R E T S O f T H E W O R L D C L A S S
1 0  \VA S ,  :(01
~~ACTION STEP FOR TODAY
Develop the habit of tracking your ROV during presentations
and other times you are attempting to persuade people to your
point of view On a scale of 1 to 1,000, the average salesperson
scores around 250. Top salespeople score around 750. The goal
is to get as close to the 1,000 mark as possible. All scores are
subjective, but the purpose of the exercise is to recognize the
impact raising your ROV has on your ability to influence and
persuade other people.
E N E R G Y A/161k /446k:di, ,5/9kdod/
E N T H U S I A S M  Oskrief, Self
C O N F I D E N C E Ptodoci, Self Cislouiet; 0- n any
B E L I E F - ,B e l t , P i o d o d ,
C L A R I T Y -  / - ) / T i  „/Sliqii,kance)
= R.O.V
RATE OF VIBRATION
1 - 1 ,000 S cal e
A ve rage P e rfo rme r's R .O .V. = 2 50
T o p 1 % o f P e rfo rme r's R .O .V. = 7 50
Y o u r R .O .V.
~1 WORLD-CLASS RESOURCE
Read The Power of Your Subconscious Mind, by Joseph
Murphy, P h.D .
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
1 7 3
111
T h e P r o s R e w a r d T h e m s e l v e s
F o r E x e c u t i o n
"T he goals, targets and rewards system is the wave of the future.
G oals are execution-based; targets are results-based; and rewards
are based on the successful completion of the goals, not the targets.
T his subtle shift in performance philosophy has the power to
launch a performer from middle-class to world-class results."
— Steve Siebold
T
he masses tend to ignore the concept of creating a reward
system to compliment their goal setting — those who actually
set goals, that is. P rofessional performers use rewards to create
ongoing motivation for themselves and others. A mateurs use
rewards for themselves and their subordinates for achieving results.
S ounds like a good concept, doesn't it? While it's not a bad idea,
champions have a much better system. C hampions set execution-
based goals over which they have total control. T he results they
are aiming for, but don't have complete control over, are known
as T argets. T he great ones aim for their T argets but focus on
their goals. F or example, salespeople set a goal to make a certain
number of calls. I f they fail to make that number of calls, they fail
to reach the goal. T hey are reprimanded and possibly penalized. I f
they accomplish the number of calls, they automatically earn the
reward, no matter the outcome of those calls. T hat's execution-
based goal setting. T he philosophy is simple: reward people for
doing what they say they are going to do, based on activities they
can control. T o reward someone for increasing sales, market share,
or any outcome-based goal is a reward for something they only
played a part in achieving, and they are being penalized under the
1 7 4
 
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
same criteria. It only makes partial sense, and it can destroy the
motivation of the performer. Rewarding execution-based perfor-
mance is the wave of the future, because it's a much more accurate
award, actually deserved. The priority is still set on bottom-line
results, but the focus is toward high-quality, consistent execution.
Reward performers for keeping their word and you build a success
cycle of confidence and enthusiasm.
~~ ACTION STEP FOR TODAY
Take your number one goal for the next ninety days and con-
vert it to a target. Next, make a list of every activity you must
complete to attain your target. Lastly, think of a reward for your-
self upon successful completion of the goal. I would strongly
suggest converting all your current goals to targets over the
next thirty days. After you get in the habit of this innovative
approach, you'll be amazed at how much more motivated you
will be to succeed.
1 1 2
G r e a t L e a d e r s U n d e r s t a n d Re c o g n i t i o n
"I have discovered a fascinating thing: men will die for ribbons."
— Napoleon, 1769-1821, emperor of France
A
verage performers tend to believe money and material posses-
sions are their greatest motivators, yet I haven't seen a single
study that backs this up. Amateurs don't know themselves as well
as they might think The human mind is a complex computer with
deep recesses that must be fully explored if we are to truly know
ourselves and what drives us. The only way this can be achieved is
through extensive introspection. This is one of the reasons some
performers visit therapists and counselors when they are not really
in need of serious attention. It gives them a sounding board, an
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1 7 5
opportunity to have someone listen and ask intelligent, probing,
introspective questions no one has ever asked them before. A sk a
counselor how many people visit each week for this reason — you
might be surprised. World-class performers know themselves, and
they know what drives them. T he single most popular motivator
for performers of all classes is recognition, even though many
people won't admit it. H uman beings are emotional creatures who
may be embarrassed by the fact that they are not entirely logical.
I t's almost as though logic has more credibility ... except with the
world class. T hey will tell you they are highly motivated by rec-
ognition. R ecognition is the master motivator because it validates
us to ourselves, and reminds us that we really are good enough,
smart enough and competent enough. Most people are walking
around with an inferiority complex of one kind or another from
years of negative programming from parents, teachers, coaches
and other amateurs of great influence. T his programming can be
overcome, but recognition will always be a mental massage for a
bruised psyche. C hampions know and embrace this with them-
selves and their charges, while the amateurs struggle to become
more logical.
~~ACTION STEP FOR TODAY
S et a goal to recognize the important people in your life for the
things they do. Words of recognition are long remembered and
highly treasured. D eveloping this habit may do more to solidify
and grow your key relationships than anything else.
~I WORLD-CLASS RESOURCE
I f you manage or employ people, get a copy of 1001 Ways
to R eward E mployees, by B ob N elson. T his creative book
is loaded with ideas on how to recognize and reward people
for superior performance.
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176
113
C h a m p i o n s K n o w T h e P o w e r
O f P r o g r a m m i n g
"The programming that you accept from others, and the conscious
and unconscious directives, pictures, feelings and thoughts that
you transmit to yourself, will find a place in your own internal
control center. Together, those thoughts and images will continue
to create in advance, or influence on the spot, every response,
attitude, and action that will be a part of you and your future."
— Dr. Shad Helmstetter, author
T
he majority of champions I've worked with and coached
during the years confess the bulk of the mental programming
they received during their childhoods was substandard. Many are
quick to add that the people who programmed them — parents,
teachers, coaches, ministers and adults of influence — were doing
the best they could, based on their level of awareness at the time.
It's easy to criticize in hindsight, yet champions don't feel the need
to do this. They want to take control of their own reprogramming
process and install the habits, philosophies, traits and beliefs that
empower, rather than limit them. Middle-class performers scoff
at things like reprogramming and tend to hold on to what they
were taught, no matter how poor their teachers' thinking. The
pros use two primary methods of reprogramming. First and fore-
most, they alter the language they use when they talk to them-
selves and others. They adjust their language from the middle-class
to the world-class level. They create self-talk scripts and repeat
them daily until the change takes place. The second thing they
do is use the power of mental pictures, or visualization training,
to adjust how they experience events. The combination of these
SS T H E T H O U G H T P R O C E SSE S, H A B I T S A N D P H I L O SO P H I E S O F T H E G R E A T O N E S
177
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two change processes has a powerful effect on the mindset of
the performer. Sadly, the concepts are so simple that most people
miss them. Meanwhile, the great ones keep getting stronger and
stronger by developing world-class thoughts, feelings and attitudes
through the reprogramming process.
~~ ACTION STEP FOR TODAY
Make the decision today to take responsibility for old program-
ming that does not serve you. P ractice reprogramming your
old programs by altering your language and using visualization
training.
II I WORLD-CLASS RESOURCE
P ick up a copy of T he Self-T alk Solution, by D r. Shad
H elmstetter. T his book contains more than 2, 500 self-talk
programming messages of the world class. D r. H elmstetter
is the genius of the self-talk revolution. I 've been studying
his work since 1986, and it's changed my life immeasurably.
114
Ch a m p i o n s Ar e Of G o o d Ch e e r
"I f you want to live a long, healthy, and prosperous life, make
a commitment to yourself to always be of good cheer.
I t will affect everything and everyone around you."
— Bill Gove, 1912-2001, the father of professional speaking
A
mateurs inadvertently create their own mediocrity by the
thoughts they entertain. P rofessional performers consciously
create world-class results by carefully constructing every thought.
T he foundation of this philosophy seems to begin with a sunny
disposition. I n other words, the world class is of good cheer by
conscious choice. T he great ones are acutely aware their thoughts
1 7 8  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
create their circumstances, while the masses continue to reverse
the equation. Is the world class so happy because their lives are
so fulfilling; or are their lives so fulfilling because they are happy?
Champions know that their inner world determines their outer
world. Knowing this, they act the part of the successful, fulfilled
and happy person until the part becomes them. They have learned
that, in order to attract extraordinary success, fulfillment and hap-
piness, they must first become these things. The great ones have
a saying about this: "Whatever you are looking for is looking for
you." It's a well-known law of the universe that like attracts like,
success breeds success, and happiness manifests happiness. While
the middle class waits to win the lottery, graduate from school, get
a job, or any number of things before they decide to be happy,
they attract feelings of longing and lack. This doesn't occur by
accident. We don't attract what we want; we attract what we are.
This is why the world class chooses to be of good cheer.
~~ ACTION STEP FOR TODAY
Make the decision every morning to have a sunny disposition.
Watch carefully and study how many others you attract with the
same good cheer.
~~I WORLD-CLASS RESOURCE
Get An Attitude of Gratitude: 21 Life Lessons, by Keith
Harrell. When it comes to being of good cheer, Keith Har-
rell is the master. I own every book, tape and CD album he's
ever produced. No wonder he is called "Dr. Attitude."
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
179
115
T h e G r e a t O n e s A r e L e a r n i n g M a c h i n e s
"A n organization's ability to learn, and translate that learning into
action rapidly, is the ultimate competitive business advantage."
— Jack Welch, former chairman and CEO, General Electric
F
or most people in modern western culture, learning means
memorizing facts, theories, theorems and dates. T hat's what
most of us were taught to do in school. T o average people, learn-
ing is a late-night cram session and a pot of coffee to stay awake.
P rofessional performers have overcome this outdated, industrial-
age system and created a formula for learning and developing their
minds. A s speaker Jim R ohn says, "F ormal education will make you
a living; self-education will make you a fortune." T he pros know
this to be accurate, and invest heavily in books, tapes, and C D pro-
grams on everything from personal development to business sales,
marketing and management. T hey read and study trade journals
and become world-renowned experts. A verage people spend less
than ten dollars annually on books. T he top 1%of income earn-
ers in A merica invest nearly $10, 000 annually on books and other
learning resources. T hey attend seminars, workshops and retreats.
A mateur performers look at these investments as a waste of time
and money. T hey are more likely to invest their money in lottery
tickets, satellite television, cigarettes, alcohol, and other forms of
entertainment. T he great ones, in the words of scientific genius
B uckminster F uller, "D are to be naïve." T he middle class thinks
they have little left to learn. World-class performers know the
more they learn, the greater the level of awareness they reach; and
the greater the level of awareness, the more they realize how much
more there is left to learn. T he great ones know learning, like love,
is infinite. T here is no end until their hearts stop beating.
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1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
~~ACTION STEP FOR TODAY
Make a commitment to develop your own self-education pro-
gram. Read, listen, and attend seminars and workshops. Set
a goal to read a certain number of books and listen to a set
number of CDs each month. This shift in lifestyle will catapult
your career and your consciousness.
III1 WORLD-CLASS RESOURCE
Invest in a copy of Lead the Field, by Earl Nightingale. This
album was recorded in 1 960 , and its message is timeless. It's
a 6-cassette/CD album that deserves a place in your per-
sonal library. You can find out more about it at wwwnight-
ingale.com
1 1 6
C h a m p i o n s C h a n g e T h e i r
E m o t i o n a l R e s p o n s e s
"It's not the event itself that does us in, it's how we perceive it."
— Dr. Karl Menninger, psychiatrist, author
ne of the most powerful tools used by world-class perform- ()
ers is called the Ten-Step Change Process. It helps alter the
way they respond to events outside their control. For example, a
salesperson makes a presentation to a customer who treats the
salesperson poorly and disrespectfully. The emotional response
of amateurs would be anger. The pro realizes treating people dis-
respectfully is classic amateur behavior. Through the Ten-Step
Change Process, the performer writes down the activating event
(the disrespectful customer). Next, he writes down his response.
Then he decides if that response is helping or hurting. The next
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
1 8 1
step is to decide whether his response was rational or irrational.
Next, he examines his thought process thoroughly, and identifies
his ultimate response if this were to happen again. He then men-
tally rehearses implementing the new response. Next, he creates a
written script of the new response, and rehearses the new response
twice a day, visually and verbally. He examines his response the
next time the event occurs. If he is satisfied with the result, he has
successfully transformed his response to this event. If he's not
yet satisfied, he continues the process until the desired behavior
change takes place. This is one of the most effective change pro-
cesses of the world class. Knowing it is worthless unless you use
it. Are you ready to go pro yet? Imagine the potential if you could
alter every major response that you encountered on a daily basis.
Would that elevate you to the next level?
~~ACTION STEP FOR TODAY
Select one event that triggers a negative emotional response and
put it through the Ten-Step Change Process. For example, do
you get angry when someone cuts you off in traffic, or when
people treat you disrespectfully, or when your son or daughter
gets a poor grade on a report card? Our habitual responses are
based on our perceptions of what these events mean and our
perceptions can be altered or even totally changed in a very short
period of time through reprogramming. Give yourself twenty-
one to thirty days to make the transformation.
mill11111111= 06als TAO
182  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
THE 10 STEPS TO POSITIVE CHANGE
You respond to your perception of an event. g e l d h e a l s . i n e i l i k e d i d
1 7 r n o r ( -r s i s a n d ma k e s me fe e l 1 i - 6 1 ' T / 1 / c a n t , I t ma k e s me a n g r y a n d I w a n t
I n t e l l I fn i I U W h o ( I d e s h e t h i n k h e i s ? I fe e l t r u s b i r t e d a n d ma d
Decide if your response is helping or hurting you. I t ' s h u r t -
i n g me b e c a u s e i t p u t s me i n a ( . . s 1 r
Decide if your response is rational or irrational. qa t i o . i / - h e a c t e d l i k e a P r a
Examine your response in detail through meta- cognition. (Think
about what you think about) I ' m t h i n k / T v t o my s e l f, " k m o n l y t r y i n g t o d o my
p r h , h e c o u l d a t l e a s t h e d e c e n t t o me , a ft e r a l l , h i n a p r o fe s s i o n a l , t o o " .
Identify your ultimate response if this situation were to occur
again. W O l e t i t b o t h e r me , b e c a u s e h e / j u s t a fa l l i b l e h u ma n b e i n g , j u s t
L i k e me , H e j u s t d o e s n ' t h a r e t h e p e e r d e s k i l l s t h a t I d o , W 5 u n d e r p r e s -
s u r e a n d h e ' s l a k i n g i t o u t o n / h e H i s r e s p o n s e h a s n o t h i n g t o I n w i t h me ,
I n e e d t o fo c u s o n i S my p a r t o f t h e e qi a k a n - T h a t ' s e l l I c a n c o n t r o l ,
Create a mental rehearsal of your ideal response. / s e e my s e l f r e s p o n d i n g
c a l ml y a n d qu i e t l y - a n d 1 e / 1 1 1 i - d i n g my s e l f t h a t t h i s p e r s o n I S a n e mo t i o n a l a ma t e u r ,
Write a script that supports your ideal response. I ' m c o o l , c a l m a n d t a P p l e d
b o t h i n s i d e a n d o u t ; n o ma t t e r W k . / i , t d o t h i s b e c a u s e i t s t h e P e s t t h i n g I c a n L i l o fo r a k a
Rehearse your ideal visual and verbal responses twice a day.
R e h e a r s e me n t a l l y a n d v e r b a l l y b e fo r e I w a l k i n t o t h e p r o s p e c t ' s o ffi c e
Examine your response the next time this or a similar event occurs.
If you are satisfied with your new perception/response, you have success-
fully constructed a new neural pathway and created a positive change
in your life. If you're not satisfied, continue visualizing and verbalizing
your new perception/response and test until positive change occurs.
II I WORLD-CLASS RESOURCE
For further study of creating change through emotional
control, visit www.rebt.org This website belongs to Dr.
Albert Ellis, who pioneered Rational- Emotive Behavior
Therapy. The site offers free information as well as addi-
tional resources on related topics.
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1 8 3
117
T h e G r e a t O n e s H a v e A
S e n s e O f U r g e n c y

"O ne realizes the full importance of time only when
there is little of it left. E very man's greatest capital
asset is his unexpired years of productive life."
— P . W Litchfield
M
addle-class performers operate like there is an endless
amount of time in a day, week, month, year and life. T he
world class is extremely sensitive to time. T he great ones have a
sense of urgency because they are operating at a level of aware-
ness that constantly reminds them the present moment is all any
of us really have. T he world class is on a mission to fulfill a dream,
and they know the clock is ticking. T he only time amateur per-
formers develop a sense of urgency is toward the end of the day,
week, or before they go on vacation. I magine if they channeled
that same energy, enthusiasm and focus into their everyday perfor-
mance. Worldwide productivity would probably triple in one day.
P rofessional performers constantly remind themselves that life is
short and if they are going to make something happen, now is
the time. T his thought process makes the middle class uncomfort-
ial  
able. R emember, they prefer to operate in a state of mild delusion.
)r.  
Knowing the clock is ticking and none of us know how much time
or  
we have left is too uncomfortable for emotional amateurs. F or
1 i-
 
pros, who operate from objective reality, it's a primary motivating
force. I t's one of the reasons the great ones tend to pursue large,
magnificent visions. T hey know their time on earth is limited and
they want to leave a legacy. T heir sense of urgency goes back to
the beginning of the mental toughness process — clearly defining


1 8 4  
177 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
what you want. What do you have a sense of urgency to do? If
you know the answer, you can implement this world-class phi-
losophy immediately. If not, make it your mission to discover the
embers that burn within your soul and focus that passion on what
you really want. Don't stop until you find it. When you do, create
a sense of urgency to act on it now Don't hesitate. Pursue your
dream boldly and fearlessly. It may be later than you think.
~~ACTION STEP FOR TODAY
To heighten your sense of urgency, do a little mathematical calcu-
lation. Based on statistics, the average man living in 21st century
America will live seventy-three years. The average woman will
live seventy-nine years. Based on your current age and these sta-
tistics, how many days do you have left to live? Keep this number
in front of you as a reminder the clock is ticking and there is no
time to lose.
HOW MANY DAYS DO YOU HAVE LEFT IF
YOU LIVE THE AVERAGE LIFE SPAN?
T he A verage M an L ives 73 Years
T he A verage W oman L ives 79 Years .
S o t ' r m . D e p 1 o f H e a l t h n o d H u m a n S e r v i c e s
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
 
185
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118
T h e W o r l d C l a s s B e l i e v e s
I n S e r v a n t L e a d e r s h i p
"T he measure of a man is . . . in the number
of people who he serves."
— Paul D. Moody
T
he world class sees themselves as servants in their personal
and professional lives. Whatever their chosen field, the great
ones know the essence of success and fulfillment can be found
in the service of others. P rofessional performers understand that
amateurs suffer the consequences of living out of a fear-based
consciousness. Most pros are recovering amateurs who woke up
one day and made a decision to change. T hey empathize with
the amateur mindset and do everything they can to lead them to
the next level of consciousness. C hampions believe the greatest
leaders are the greatest servants, and that all of us are here to
lend a hand to one another. I n order to embrace this mindset and
become a conduit for positive change, a person must be oper-
ating from spirit, as opposed to ego. C hampions serve without
asking or expecting anything in return. O f course, in accordance
with the law of cause and effect, they are richly rewarded for their
efforts. T he middle-class consciousness is not operating at a level
high enough to see this law in action. When we were kids, most
of us learned the saying, "T he more you give, the more you get."
S omewhere along the way, many of us have forgotten this piece of
ancient wisdom. A s a result, amateurs are always seeing how much
they can get without having to give. O n the other hand, the world
class continues to give out of love and activate this law. T he law is
the same for everyone, yet amateurs don't believe in it. T hey are
1 8 6
 
177 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
afraid they will serve someone without getting anything in return,
and they are afraid they'll get hurt again. Fear draws them inside
themselves and reinforces their amateur behavior. Meanwhile,
the world class is humbly serving society and being handsomely
rewarded.
~~ACTION STEP FOR TODAY
Examine your beliefs about serving others, and ask this critical
thinking question: 'What do my habits, actions and behaviors
say about my belief in the law of cause and effect?" On a scale
of 1 to 7, 7 being the highest, how much do you really give to
others?
119
Th e G r e a t On e s M a k e Th e
Co m p l i c a t e d Si m p l e
"Genius is the ability to reduce the complicated to the simple."
—C. W. Ceram, Roman archeologist, author
T
he middle-class consciousness seems to have a belief that
the more complicated something sounds, the more impres-
sive it is. The world class tends to have the opposite belief. They
know even the most complex ideas, philosophies, or systems can
be broken down into simple concepts. Albert Einstein's theory of
relativity is one of the greatest discoveries of the 20th century, and
even scientists agree the formula is complex. Einstein disagreed.
Explaining the basic theory to a non-scientist one day, he said;
"Have you ever spent time with a pretty girl and the time just flew
by? Have you ever spent time with someone you didn't like and
the time seemed to drag on forever? That's relativity." The great
ones know true genius rests in the simplification of what appear
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
 
1 8 7
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to be complex processes. A mateurs are convinced success has to
be more than the simple implementation of a few dozen key ideas,
habits, thought processes and philosophies. A mateurs make the
success process more complex than it is. L arge corporations are
made up of a series of complex systems, but every great business
leader will tell you 90% of all business problems can be solved
by increased sales. C hampions constantly try to simplify their
thoughts and ideas. Mental clarity is the cornerstone of everything
they do, and simplifying things promotes greater clarity.
~~ ACTION STEP FOR TODAY
D o a breakdown to discover the essence of what motivates,
inspires and drives you, and most importantly, what makes you
happy. R educe these ideas to as few words as possible, so a
fourth grader could understand what you're saying. T his exercise
will elevate your level of mental clarity.
120
C h a m p i o n s U n d e r s t a n d S u c c e s s
"I f a man has done his best, what else is there?"
— Gen. George S. Patton, 1885-1945, U.S. Army
S
uccess, to average performers, means money and material pos-
sessions. T o champions, these are outward manifestations of
success, but not success itself. T he pros know success is a simple
concept. C hampions tend to believe success is giving your family,
work and life your very best effort, and that's it. E nd of definition.
A fter all, the champions say, what else is there? N o idea has been
so maligned and manipulated as success. A mateurs will have you
believe success is what Madison A venue tells us it is through slick
advertising campaigns. T he great advertisers know people hunger
for success, and they represent it as owning the right home, car,
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1 8 8  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A M
clothes, etc. They have obviously studied their customer, and are
being richly rewarded for their service. The world class doesn't buy
into psychographic advertising or anything else the profiteers say
represents success. The great ones simply select their chosen field,
write out their plan, create their vision, and go to work making it
a reality. The simple day-by-day progression toward their vision
spells success. When their outcome is achieved, they celebrate, all
the while knowing their real measure of success was in doing, not
having. The world class understands that to have, you must do,
and to do, you must be. They focus on becoming the person they
wish to become, and everything else falls into place.
~~ ACTION STEP FOR TODAY
Take inventory of your beliefs surrounding success. What does
success really mean to you? Have you adopted the amateur or
the professional definition of success? How are these beliefs
impacting your everyday life and happiness?
121
Ch a m p i o n s Th r i v e On
W o r l d Cl a s s Se l f - Ta l k
"Repeat anything long enough and it will start to become you."
— Tom Hopkins, author, speaker
S
elf-talk is what we say to ourselves all day long, yet it's also how
we say it. For years, philosophers, psychologists and perfor-
mance experts worldwide have known about the impact self-talk
has on us. That being said, average performers are oblivious to
what they are saying to themselves and how it's affecting the qual-
ity of their lives. The pros have always been aware of the power
of language in programming and reprogramming the human
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S i s
189
computer. D r. S had H elms tetter, i n hi s magni fi cent book, What to
S ay When You T alk to Yours elf, wri tes that up to 77% of the aver-
age pers on's s elf-talk i s negati ve. A ccordi ng to D r. H elms tetter, we
s pend our li ves talki ng ours elves i nto and out of thi ngs . C hampi ons
beli eve and embrace thi s i dea. A s a matter of fact, the eas i es t way
to know you're i n the pres ence of champi ons i s to li s ten to them.
T he world clas s has s pent years overcomi ng poor programmi ng,
and thi s proces s us ually begi ns wi th the us e of language, both wi th
thems elves and others . T he great ones beli eve almos t anythi ng i s
pos s i ble, s i mply becaus e they have repeated that i dea — and others
li ke i t — to thems elves for years . T o quote D r. H elms tetter, "R ep-
eti ti on i s a convi nci ng argument." D evelopi ng world-clas s s elf-talk
may be the mos t powerful of all of the mental toughnes s s ecrets
of the great ones . L i ke mos t of the habi ts , trai ts and phi los ophi es
i n thi s book, i t's s o s i mple that i t's often overlooked. A s a res ult,
amateur performers conti nue to perpetuate amateur language wi th
thems elves and others . Meanwhi le, the great ones create i deas out
of thi n ai r, convi nce thems elves achi evement i s pos s i ble, and then
go out and make i t happen.
II* ACTION STEP FOR TODAY
B egi n moni tori ng everythi ng you s ay to yours elf and others . A s k
thi s cri ti cal thi nki ng ques ti on: "I s the way I us e the language
programmi ng me for s ucces s or fai lure?" N ext, begi n li s teni ng
to the way people around you us e the language. A s k yours elf the
s ame ques ti on about them. T hi s i s an eye-openi ng experi ence.
NI WORLD-CLASS RESOURCE
Vi s i t www.mi lli ondollarmi nd.com and i nves t i n thi s S elf
-T alk C D album. I li s ten to them every morni ng as I 'm get-
ti ng ready for work, and all day long i n the background i n
my offi ce.
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122
A
merica boasts more than fifteen million salespeople, yet the
image of salespeople among the amateur community is weak.
The masses tend to look down at salespeople as hucksters and
smooth talkers. The championship community, on the other hand,
embraces and admires salespeople. They see them as the driving
force of the global economy. Salespeople are the athletes of the
business world. They drive production, manufacturing, research
and development, management and just about every other sector
of our society. In reality, there are only two kinds of jobs: sales
and sales support. The average salesperson is keeping thirty-three
people employed, in some form or another, based on his produc-
tion. What other profession even comes close? The world class
knows we are all salespeople. All of us are trying to sell our ideas,
ourselves and our passions to other people. Selling is the natural
order of human existence, and mentally tough performers hold
the highest respect for professional salespeople. Salespeople are
in the line of fire daily, making things happen and keeping the
economy rolling along. They don't get the public accolades of the
doctor, accountant, lawyer or banker, except from the champi-
ons. There's a kinship between them that can be explained by one
word: respect.
T h e G r e a t O n e s K n o w S a l e s p e o p l e
D r i v e A l l B u s i n e s s
"We are all salespeople, every day of our lives. We
are selling our ideas, our plans, our enthusiasms
to those with whom we come in contact."
— Charles Schwab, former, CEO Bethlehem Steel
1 9 0  
1 7 7 M E N T AL T O U G H N E S S S E C R E T S O F T H E W O R L D C L AS S
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
1 9 1
~~ACTION STEP FOR TODAY
T ake stock of your attitude toward salespeople and the sales
profession in general, whether you're in sales or something else.
I n reality, we are all salespeople, and your beliefs surrounding
this critical skill will determine how successful you will be.
II I WORLD-CLASS RESOURCE
R ead C hanging the G ame, T he N ew Way T o S ell, by L arry
Wilson.
1 23
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one
Ch a m p i o n s K n o w Se c u r i t y
Is A Pe r c e p t i o n



"When you know you're capable of dealing with whatever
comes, you have the only security that the world has to offer."
— Harry Browne, investment advisor, author
T
he endless quest for security is the plague of the middle-class
level of consciousness. S ecurity is an illusion used to ease the
late nights of worry and concern about the future. T he world class
knows there are only two facts in which you can be secure: all of
us were born, and all of us will die. E verything that happens in
between these two dates is up for grabs. T hese realities invoke
terror in the hearts of amateurs, but are liberating to champions,
because they are indisputable. I t may not be comforting, but it's
reality. O ne of the hallmarks of the great ones is their ability to
deal in straightforward and simple truths. G ive it to them just as it
is, without any spin. T his fulfills their need to work from a point
of objective reality, so they can devise a solid plan of action based
on fact. A verage performers cringe at the thought of not having
security, but instead of evolving to a higher level of conscious
....0 1 1 1 1 1 1 IIII ••••=imi
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1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
awareness, most choose to delude themselves into a false sense of
security. It's no wonder amateurs are no match for pros — it's not
even a level playing field. Champions are motivated by the idea
that their security is in their ability to perform. The great ones live
for challenge, and often they love the battle for the prize more
than the prize itself. They love the battle because they expect to
win, and their positive expectation continues to grow with each
subsequent victory. The world class knows that, if any form of
security exists in the universe, it is within their thoughts. They are
willing to court doubt and darkness along the road to enlighten-
ment. Extrinsic things like money will never make you feel secure
unless you are secure on the inside; unless you believe you have the
ability to deal with whatever happens between your birthday and
your death day. If this world-class thought process exists, almost
anything, from a teddy bear to a million dollars, will enhance your
feeling of security. If you don't have it, a billion dollars won't make
you feel secure. Security is simply a perception, and the great ones
have always known it.
~~ACTION STEP FOR TODAY
Rate yourself on a scale of 1 to 7, 7 being highest: Flow confi-
dent are you in your ability to successfully handle anything that
happens in your life? If you scored less than a 6, begin to build
your confidence by upgrading your self-talk in this area. Thirty
days of telling yourself that you have the ability to handle any-
thing life throws you will start you on the path to world-class
feelings of security.
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
1 9 3
S
124
T h e W o r l d C l a s s B e l i e v e s
I n S e l f - R e l i a n c e
"F ollow your own path, no matter what people say."
— Karl Marx, 1818-1883, founder of modern communism
T
he middle-class consciousness tends to rely on other people's
actions, opinions and behaviors. T he world class learns to rely
on themselves. T hey develop supreme self-confidence and a pen-
chant for action. T he philosophy of the world class is to take full
responsibility for their successes and failures. A verage performers
want to blame everyone for everything. T he smoker who gets sick
from smoking wants to sue the tobacco company for his illness.
T he fast-food junkie becomes obese from ingesting hundreds of
cheeseburgers and pizzas and blames the restaurants that served
her. T he poverty-, working- and middle-class levels of conscious-
ness often have a victim mentality. P rofessional performers take
responsibility for their decisions and exercise self-reliance. Maybe
most importantly, champions don't look to other people to make
them happy. T he great ones know happiness is not something you
get, it's something you are. While champions enjoy the company
of others, they are just as happy to be alone. T heir core level of
contentment begins with them.
1• ACTION STEP FOR TODAY
I dentify an area of your life in which you rely on someone
else. N ext, make a commitment to take full responsibility for
the results or outcomes you experience in this area, regard-
less of whether you are directly responsible. S tart with your
finances. Who is responsible for your accumulation of wealth?
Your accountant? B anker? B roker? F inancial planner? You are
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194
 
177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS
ultimately responsible. If you adopt this philosophy in every
major area of your life, you will never slip into the blame game
again.
~~1 WORLD-CLASS RESOURCE
Get a copy of Self-Reliance and Other Essays by Ralph
Waldo Emerson. Emerson was clearly operating at an ele-
vated level of consciousness when he wrote his essay on
self-reliance. It's a masterpiece that deserves a place in your
personal library.
125
T h e G r e a t O n e s M a n u f a c t u r e
T h e i r O w n S e l f - I m a g e
"Self-esteem — high or low — tends to be a
generator of self-fulfilling prophecies."
— Dr. Nathaniel Branden, psychologist, author
I
t's been said that self-image is the reputation we have with our-
selves. It's also been said that most of us suffer from some type
of inferiority complex. The world class has overcome this prob-
lem by realizing everyone on the planet is inferior and superior to
everyone in some way. They believe people have multiple intelli-
gences, depending on their personality styles and experiences. The
artist might not be the best mechanic. The mathematician might
not possess highly evolved creative faculties. Champions believe
the question is not "Are you smart?" but "How are you smart?"
The difference in this interpretation of intelligence is monumen-
tal. The self-image of the great ones is the foundation of their
success. Champions have major-league credibility with themselves.
This self-confidence manifests itself in various forms critical in
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
195
their ascension to the world-class level. It affects the way they
approach business, life and other people. It determines the size
and scope of the vision they create for their lives. Champions
believe almost anything is within their reach, based on the power
of their own self-image. The primary strategies the great ones use
to develop a powerful self-image are self-talk and mental imag-
ery. While amateurs are talking themselves out of attempting large
goals and expansive visions, the pros are talking themselves into
it. The difference doesn't have anything to do with intelligence; it
is programming the champions create for themselves. The great
ones manufacture their own self-image from scratch — and so do
the middle class.
~~ACTION STEP FOR TODAY
Ask this critical thinking question: "Do I have the self-image
necessary to manifest my ultimate vision for my life?" If the
answer is no, write down three world-class affirmations about
your vision that will help you develop a world-class self-image.
~~I WORLD-CLASS RESOURCE
Get a copy of The Six Pillars of Self-Esteem, by Dr.
Nathaniel Branden. Dr. Branden was the protege of novel-
ist and philosopher Ayn Rand, as well as a pioneer in the
self-esteem movement. Six Pillars is his magnum opus. This
book will inspire you to examine your thought processes in
a whole new way.
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1 9 6  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
1 26
C h a m p i o n s A r e B o l d A n d
D a r i n g V i s i o n a r i e s
"Vision . . . it reaches beyond the thing that is, into the
conception of what can be. Imagination gives you the picture.
Vision gives you the impulse to make the picture your own."
— Robert Collier, 1885-1950, author
O
ne of the most important habits of the great ones is the
creation, nurturing and ongoing psychological evolution
of their life's vision. Generally speaking, the middle-class con-
sciousness is more involved in assisting world-class performers
in achieving their vision. Amateur performers are aware of what
vision is, but don't believe in the concept or themselves enough
to create and manifest their own visions. The middle-class con-
sciousness needs the emotional support of other people to make
their visions reality. This is where the world class breaks away from
the pack. The world-class consciousness is so powerful it needs
little, if any, outside support to maintain motivation and direction
toward its vision. The great ones have the confidence and clarity
to go it alone, if necessary. That said, professional performers are
the first group to build mentor and support teams. The difference
lies in their mental strength and laser-like focus on their purpose
and mission in life. Vision, to amateurs, is a company's statement
on the first page of its annual report. Vision, to pros, is a clearly
written, ten- to twenty-page (on average) double-spaced document
they see as their personal Declaration of Independence. It is the
result of years of soul-searching and self-discovery. It's the reason
they're doing everything they do. They read it every day and think
about it all the time. All the great philosophers of the last two
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
1 9 7
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nk
t housa nd ye a r s ha ve a gr e e d on a t le a st one t hi ng: we be come wha t
we t hi nk a bout . C ha mpi ons know t hi s, so t he y t hi nk a bout t he i r
vi si on a ll t he t i me . T hi s i s t he pr i ma r y r e a son for t he psychologi ca l
se pa r a t i on be t we e n t he good a nd t he gr e a t . G ood pe r for me r s t ur n
off t he i r vi si on whe n i t 's qui t t i ng t i me . G r e a t pe r for me r s ne ve r
st op t hi nki ng a bout i t . A s a r e sult , whe n t he good a nd t he gr e a t go
he a d t o he a d, i t 's a mi sma t ch fr om t he st a r t . T he gr e a t one s cr e a t e
t he i r vi si on, a nd t he n t he i r vi si on cr e a t e s t he m.
~~ACTION STEP FOR TODAY
Ma ke a commi t me nt t o cr e a t e t he ult i ma t e vi si on for your li fe
i n t he ne xt t hi r t y da ys. U se t he se e i ght li fe compone nt s a s a
gui de : busi ne ss/ca r e e r ; fa mi ly/fr i e nds, mone y/fi na nce s, r e cr e -
a t i on/fun, he a lt h/di e t / e xe r ci se , fa i t h/ spi r i t ua l, soci a l/ cult ur a l,
a nd pe r sona l de ve lopme nt . You ca n wr i t e t he se vi si ons a s i nde -
pe nde nt compone nt s, or i nclude a ll of t he m i n one long vi si on.
U se a s much de t a i l a s possi ble t o de fi ne wha t you wa nt t o be ,
ha ve a nd do i n your li fe . T he la st st e p i s t he most i mpor t a nt :
wr i t e a bout why you wa nt t he se t hi ngs t o ma ni fe st . I nclude a s
much e mot i on a s possi ble . D e scr i be t he fe e li ngs you a r e t r yi ng
t o cr e a t e t hr ough t he a chi e ve me nt of your vi si on.
~1 WORLD-CLASS RESOURCE
R e a d Vi si oni ng: T he T e n S t e ps T o D e si gni ng t he L i fe of
Your D r e a ms, by L uci a C a pa cchi one , P h.D .
198  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
127
C h a m p i o n s N e v e r S a y D i e
"Never die easy. Why run out of bounds and die easy? Make that
linebacker pay. It carries into all facets of your life. It's okay to lose,
to die, but don't die without trying, without giving it your best."
— Walter Payton, 1954-1999, professional football player
T
he middle class will persist until they become uncomfortable.
The upper class will persist until it becomes painful. The world
class never says die. Champions are comfortable being uncomfort-
able, because they have grown so accustomed to risk that feel-
ings of vulnerability almost seem natural. Champions don't even
begin to pay attention until they feel pain, which they expect to
feel on a regular basis. Champion cyclist Lance Armstrong says
racing doesn't even get interesting until it becomes what he calls a
"suffer-fest." Even the upper class cannot compete with the world
class because, while good performers have a deep desire to win,
the great ones are committed to winning. The distinction between
the two thought processes is substantial. Failure to manifest the
vision is not an option; champions will do it or die trying. The
mantra they love to espouse is, "Whatever it takes." The great ones
are masters of self-denial, suffering and sacrifice. They do it all to
live their vision. If you're going to go up against the great ones,
you better pack a lunch — it's going to be a long afternoon.
~~AC TION S TEP FOR TOD AY
Ask this critical thinking question: "How committed am I to
achieving my ultimate vision?" Are you really willing to do what-
ever it takes? If so, know you are on the right track. If not,
chances are you have settled for second best in your vision. It
doesn't have sufficient emotional energy to motivate you through
the tough times that will undoubtedly occur. If the latter is the
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
1 9 9
case, do some soul searching and rewrite your vision. O dds are
that you will need world-class emotional energy to bring your
dream into reality.
~~I WORLD-CLASS RESOURCE
G o inside the mind of one of the great champions as
he fights for his life in N ever D ie E asy, by Walter P ayton
with D on Yaeger. T his is the autobiography of one of the
N ational F ootball L eague's greatest running backs, written in
the midst of his battle with cancer. T his book is like a blue-
print on the thought processes, habits and traits of cham-
pions. I f you ever saw the man they called "S weetness" on
the gridiron, this book will leave an indelible impression on
your heart.
1 28
Ch a m p i o n s De f i n e Wi n n i n g
As P e r s o n a l P r o g r e s s
"T he most evolved among us understand that winning is
an inside job. I t's not about beating or besting someone
else, but rather getting the best from ourselves. Winning
is about being better tomorrow than you were today."
— Bill Gove, 1912-2001, thefitther of professional speaking
T
o average performers, winning usually means beating some-
one else. T o the world class, winning usually means besting
their previous performance. T he upper class is more ego-driven
and competitive than the world class. T he great ones have evolved
from an ego-driven consciousness to a spirit-driven conscious-
ness, which transcends their need to be better than someone else.
C hampions know the real game is you against you, a paradox only
.ismorAlor-Aft.
200  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
the great ones fully comprehend. The world class has come to the
stark realization that life is not a level playing field, which makes
true competition an illusion. People seeking ego gratification per-
petuate the illusion of true and fair competition. Professional per-
formers are Zen-like in their approach to winning, and tend to
focus on execution-based performance goals they can completely
control. This keeps them in line with the reality that the only parts
of winning they can control are their personal effort and attitude.
The great ones know the most accurate indicators of winning
are their ongoing growth and evolution as performers, and more
importantly, as human beings.
~~ACTION STEP FOR TODAY
Just for today, make a commitment to transcend your ego-based
desire to be better than anyone else. Focus all of your competi-
tive efforts inward and see how much better you can be today
than you were yesterday. Monitor how this elevated level of con-
sciousness makes you feel. You may decide to adopt this thought
process as a habit, and eventually, a belief that transcends the
need to beat anyone at anything.
~II WORLD-CLASS RESOURCE
Read Permission to Win, by Ray Pelletier.
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
2 0 1
129
C h a m p i o n s K n o w A b u n d a n t H e a l t h
B e g i n s W i t h B o d y W e i g h t
"A significant step you can take on the road to world-
class success and fulfillment is to get your body weight
under control. The confidence you will gain as a result
will carry over into every other area of your life."
— Steve Siebold
Pis
performers know the foundation of good health
is weight control. They know disease often begins when body
weight is disproportionate. Champions focus on diet and exercise
to manage their weight and overall health. They also know the
real secret to weight control is commitment and mental toughness.
The poverty, working, and middle classes tend to believe the right
diet is the key to weight loss and control. The great ones realize
the best diet in the world is worthless without decision and com-
mitment. They also know they are in total control of what they
eat and how they exercise, and if they slip out of balance in this
area they are quick to get back on track Taking control of weight
through conscious choice is a fast track to ascending to world-class
levels in other areas of your life. For those who wish to ascend to
greatness, this is great place to begin. The confidence and power
being thin and healthy will give you cannot be overestimated.
10. A C T I O N S T E P F O R T O D A Y
Give yourself a mental toughness reality check: Remove all
your clothes, stand in front of a full-length mirror, and write a
paragraph on what you see. Next, ask this critical thinking ques-
tion: "What level of consciousness does my body reflect?" Is it:
t
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1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
poverty class, working class, middle class, upper class or world
class?
~ II WORLD-CLASS RESOURCE
To learn more about mental toughness in the process of
weight control, visit www.diefatbook.com
130
T h e W o r l d C l a s s S e e k s T h e
W i s d o m O f T h e A g e s
"I find television very educational. Every time someone
turns it on, I go in the other room and read a book."
— Groucho Marx, 1890-1977, comedian, actor
A
verage performers tend to believe as long as they have
acquired the necessary knowledge to perform in their job,
it's no longer important to continue the education/learning pro-
cess. The great ones are the busiest people in the marketplace.
They always search for the most effective and efficient methods of
learning. One favorite is reading and studying positive quotation
books. These books are jam-packed with wisdom from the most
highly evolved thinkers and performers. While most amateurs
probably consider positive quotations to be "cheesy," the pros are
studying them like scientists and benefiting from the wisdom of
the ages. These books contain pure gold, and the champions know
it. Amazingly, you can find these works sitting on discount racks
at every major bookstore in the world. Very few people buy them.
The masses are so focused on finding happiness through pleasure
that they miss the fact that happiness is a byproduct of wisdom
and self-discovery. The answers are in these books, yet the masses
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S Of T H E G R E A T O N E S
 
2 0 3
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ignore them. T his mindset is a microcosm which illustrates why
the rich get richer and the poor, poorer. H uman beings cannot
remain stagnant — we are either growing or dying. We are either
getting better or getting worse. T he pros use quotation books as a
method of ensuring they are on the path of learning and growth.
~~ ACTION STEP FOR TODAY
Make a commitment today to read at least five positive quota-
tions every day for the rest of this year. T he wisdom in these
quotes will motivate, inspire and enlighten you.
~~I WORLD-CLASS RESOURCE
My favorite quotation book is T he B est of S uccess, by Wynn
D avis. T his hardcover classic contains more than three hun-
dred pages of some of the greatest things ever said about
successful living. I t's a must for your personal library. For
a weekly success quote via e-mail, visit www.mentaltough-
nessblog.com and sign up for this free service.
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1 31

W o r l d - p a s s E m p l o y e e s S e e
T h e m s e l v e s A s S e l f - E m p l o y e d
"In a study done in New York some years ago, researchers found
that people who ranked in the top three percent in every field had
a special attitude that set them apart from average performers
in their industries. It was this: they viewed themselves as self-
employed throughout their careers, no matter who signed
their paychecks. They saw themselves as responsible for their
companies, exactly as if they owned the companies personally."
— Brian Tracy, author, speaker
M
ost people who are employed by a company believe they work
for someone else. Professional performers know everyone
works for themselves. From the line worker on the factory floor
to the top brass of the executive team, everyone is self-employed.
Employees operating at the middle-class level of awareness tend
to see themselves as cogs in the wheel of the organizational hier-
archy. World-class employees see themselves as professional per-
formers who lease their services to the company which employs
them. This little distinction makes a huge difference when it comes
to results Amateurs feel enslaved; pros feel empowered Amateurs
feel trapped; pros feel free. Everyone who works in a free-market
economy has the choice of where and to whom they want to lease
their services. The companies are also free to hire or reject any free
agent who applies. All parties are free to choose. Champions know
the most significant benefit of being a professional performer is
that they can write their own ticket. Every organization on the
planet is searching for world-class performers. Only 5% of the
population is at this level, and a substantial percentage of those
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
2 0 5
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5% are business owners not available for hire. T he great ones are
doing things with the mindset of being self-employed, regardless
of who signs their paycheck.
1 0 - ACTION STEP FOR TODAY
D ecide to adopt the mindset of self-employment. N o matter
what title you hold, you are now C E O and president of your
own personal services corporation. N ext, ask this critical think-
ing question: "Would I hire me?"
1 32
Th e G r e a t On e s Ar e n ' t Af r a i d To Su f f e r
"What makes a great endurance athlete is the ability to absorb
potential embarrassment, and to suffer without complaint. I was
discovering that, if it was a matter of gritting my teeth, not caring
how it looked, and outlasting everybody else, I won. I t didn't seem
to matter what the sport was — in a straight-ahead, long-distance
race, I could beat anybody. I f it was a suffer-fest, I was good at it."
— Lance Armstrong, cyclist, six-time Tour de France champion
T
he world class knows success always comes with a price tag.
While the middle class wastes their time searching for short
cuts, the great ones get in the game and endure the pain and suf-
fering every champion must endure. T here is no escape. T he road
to victory is paved with blood, sweat and tears. O n their quest
to go pro, champions are not surprised when pain and suffering
tags along. T hey see it as part of the process. T hey understand,
at the core of their being, that championship mentality is a result
of hanging tough through adversity, and it cannot be gained any
other way. T he mentally tough get tough by fighting so many bat-
tles — some lost, some won — that they eventually become great
warriors. T he pain and suffering process is to mental toughness
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1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
what carbon is to steel. The middle class often sees taking the easy
way out as victory, but in reality, they are robbing themselves of
the exposure and experience they need to become great. It's the
greatest tragedy of the middle class. They are so close to a life
of success and fulfillment, yet so far away due to their own self-
deception and unwillingness to meet life head on and endure the
necessary suffering. The middle class is in a never-ending negotia-
tion for success. The great ones know success and fulfillment are
non-negotiable.
~~ ACTION STEP FOR TODAY
On a scale of 1 to 7, 7 being highest, how much are you willing
to suffer to make your ultimate vision a reality?
133
C h a m p i o n s L e a r n F r o m R o l e M o d e l s
"Set a goal, not only to follow world-class role models,
but to become a world-class role model."
— Steve Siebold
O
ne of the best-kept secrets of the world class is their abil-
ity to use other people's thoughts, ideas, habits and traits as
a way to accelerate their own journey to the top. They are savvy
enough to know none of us will live long enough to learn all the
wisdom of the world from our own experience. Instead, they
choose role models who are champions in their fields and learn
everything they can from these people. They approach their role
models with a beginner's mindset and a humble attitude. This tends
to be one of the biggest differences between the upper class and
the world class: humility. The upper class tends to be ego-driven
and have a high need for wealth and power. Would-be mentors
and role models can easily be dissuaded from helping brash, cocky
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207
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performers with out-of-control egos. T he world class has supreme
self-confidence only expressed in words to themselves. T his inner
arrogance is rarely expressed outside their own self-talk. T he great
ones are able to maintain a spirit of humility and gratitude that
spills over from the inside out and covers them with a warm, loving
glow T his phenomenon rockets their R ate of Vibration (R O V) to
the world-class level. T his creates a magnetic attraction others find
hard to resist. R ole models and mentors love to help performers
with this mindset, and their guidance and advice catapult perform-
ers years ahead of their ego-driven competition.
~~ ACTION STEP FOR TODAY
I dentify the most important thing you are trying to accomplish
in the next ninety days, and select a role model who has already
done it. L earn everything you can about this person, but most
of all, their thought processes. When you have this information,
pretend you are your role model — with all the confidence and
self-assurance of someone who has already succeeded at the
task you want to achieve. T his technique is the mental equiva-
lent of C lark Kent going into the phone booth and changing
into S uperman, and it's a fairly common practice of the world
class when they're searching for a strategic advantage — espe-
cially under pressure.
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134
T h e W o r l d C l a s s B e l i e v e s I n T h e
P o w e r O f S e l f - U n d e r s t a n d i n g
"Ninety percent of the world's woe comes from
people not knowing themselves, their abilities, their
frailties, and even their real virtues. Most of us go
almost all the way through life as complete strangers
to ourselves — so how can we know anyone else?"
— Sidney J. Harris, newspaper columnist
C
hampions are famous for knowing themselves — the good, the
bad, and the ugly. While average people choose to selectively
view the qualities, thought processes, habits and traits they admire
about themselves, the world class prefers a three-dimensional pic-
ture. The great ones are masters of self-discovery and personal
objectivity because they are always improving themselves. Their
commitment to excellence is unyielding, and their focus would
alarm average people. The pros often see themselves as perfor-
mance machines with the goal of figuring out what makes the
machine run. When a breakdown occurs, they want to know how
to fix it fast and get back on track. The first place this philosophy
shows up is in the work or career they select. It's rare to find pro-
fessional performers doing work they don't enjoy. The great ones
invest time in self-introspection until they pinpoint where their
interests, talents and unique gifts lie. They know the foundation
of world-class performance is loving what you do. The secret is
to select a job, career or business you would enjoy, regardless of
whether you were paid. The pros know this, and selecting the right
vocation is one of their most important tasks. In their personal
life, this high level of self-understanding also helps them find and
L A S S
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209
marry the right person. While average people are seeking a mate
who stimulates and excites their emotions, the world class is look-
ing for a partner who communicates and connects with their spirit.
Many champions describe their spouse as their "soul mate." T hese
are marriages that usually last through thick and thin. O n the other
hand, when the emotional excitement dies down for amateurs, the
relationship loses its attraction. S tudies show that 67% of the cou-
ples married since 1991 are now divorced. P eople who have the
same core values and see themselves as soul mates have a difficult
time being apart. T hese two examples — work and love — are direct
results of the differences in mindset. S o, while the middle class
is living lives of quiet desperation, the great ones are reaping the
rewards of their superior mental habits and philosophies.
~~ ACTION STEP FOR TODAY
Make a list of your five most important values and write down
why they are so important to you. T his simple exercise will get
you started down the road of self-understanding, or accelerate
the introspective journey you have already begun.
135
T h e G r e a t O n e s E v o l v e F r o m
S u c c e s s t o S i g n i f i c a n c e
"I never wanted to be a successful person. I
wanted to be a significant person."
— Nido Qubein, speaker, author, philanthropist
T
he masses chase success, and often find it elusive as a result
of their limited belief system. T he few that break through
typically make to it the upper-class level of consciousness, where
2 1 0  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
they remain for the rest of their lives. The upper class is driven
by ego and power. While some of them build financial fortunes,
they often suffer from a lack of meaning and fulfillment in their
lives. This is evident by the number of broken relationships many
of them experience. In an attempt to gain greater fulfillment, this
group is famous for throwing money at their relationship problems
and attempting to use their power to coerce their friends and loved
ones to their point of view. When this eventually fails, as it must,
the upper class doesn't understand how they can be so successful
professionally, but not personally. Their egocentric addiction ren-
ders them blind to the simple truth that fulfillment and happiness
cannot be coerced or purchased. The few that make this discovery
are jettisoned to the world class almost overnight, where they trade
in their ego-based thoughts for a spirit-filled consciousness. The
upper class focuses on success; the world class focuses on signifi-
cance. The great ones discover what fulfills them first and end up
with success as a byproduct. Their secret to a fulfilling life is often
through servant leadership to a large group of people who need
their help. There is a direct correlation between their level of ful-
fillment and the magnitude of impact they have on the people they
serve. In other words, the more significant the champions become
in the lives of others, the more fulfillment they experience, and
the more fulfillment they experience, the more energy and effort
they invest in other people. The success formula is similar, but
requires that the performer help large numbers of people in order
to reap large rewards. The irony is that many great performers
become successful without ever chasing success. Their journey to
fulfillment through helping other people creates success by natu-
ral law. By focusing on becoming a significant person in the lives
of others, they automatically gain the success that the masses so
desperately seek. Their world-class success and fulfillment creates
world-class happiness. That's why we call them the great ones.
lIACTION STEP FOR TODAY
Ask this critical thinking question: `!Am I focusing my energy on
becoming successful or significant?"
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136
a
C h a m p i o n s K n o w H u m o r I s N o J o k e
"C omedy makes the human spirit soar."
— Mel Brooks, actor, director
T
he world class is famous for being the hardest working, hard-
est playing people on the planet. T he upside of their work
ethic is success. T he downside is stress. T his is why the great ones
use humor to ease tension and offer a fresh perspective on what-
ever challenge they may be facing. C hampions know the most
potent antidote for stress is levity. When the world watched in
horror as former U .S . president R onald R eagan was shot in 1980,
the first words the president uttered to his wife were: "H oney, I
forgot to duck." T he collective tension of an entire nation was
instantly lowered by this humorous statement. P rofessional per-
formers know that humor is no joke when it comes to enhanc-
ing their ability to perform in pressure situations. T he impact of
a simple laugh can make the difference between choking under
pressure and breaking a world record. C hampions understand the
power that humor has on their mind, body and spirit. I t's a force
for good that many amateurs overlook. While the average per-
former sees humor as folly, the great ones see it as the ultimate,
instant stress reduction tool.
~~ ACTION STEP FOR TODAY
Make a commitment to develop a T op 10 Jokes L ist. R esearch
jokes on the internet, browse for joke books in bookstores, and
attend a comedy show D evelop this list as a mental toughness
strategy to help you reduce pressure in your everyday life.
II I WORLD-CLASS RESOURCE
R ead G ood C lean Jokes, by B ob P hilips.
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137
T h e W o r l d C l a s s I s C h a r a c t e r C o n s c i o u s
"Be more concerned with your character than your reputation,
because your character is what you really are, while your
reputation is merely what others think you are."
— John Wooden, Hall of Fame basketball coach,
University of California Los Angeles
W
orld-class performers, almost by definition, have rock-solid
character. T hese people are self-reliant and strong, and often
have belief systems that reflect their superior self-confidence.
C hampions take the high road and are known to do what they say
they will do. If champions are your friends, you can count on them
to show up when things get tough. T hey won't shy away from or
be afraid of adversity. T hey make deals with other champions on
a handshake, and view it as a binding contract. T heir world view is
that life is what you make it, and the rest is how you take it. C har-
acter is what helps world-class performers get through the tough
times, and what governs their mighty ambitions. C hampions will
push only to the limits their character will allow. W hen their ambi-
tions and drives begin to adversely affect other people, champions
pull back. C haracter is what separates ambitious champions from
ambitious criminals. It's a small distinction that makes all the dif-
ference in the world.
~~ AC T I ON ST EP FOR T ODAY
M ake a commitment to always do what you say you will do, no
matter what it takes. Put your commitment in writing. T his phi-
losophy separates you from 95% of the population, and will
enhance all of your relationships.
~~I W ORLD-C LASS RESOURC E
If you have children, check out www.charactercounts.org
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138
T h e W o r l d C l a s s B u i l d s O n S u p p o r t
"Lo t s o f p e o p l e wa n t t o r i d e wi t h yo u i n t h e l i mo ,
bu t wh a t yo u wa n t i s s o me o n e wh o wi l l t a ke t h e
bu s wi t h yo u wh e n t h e l i mo br e a ks d o wn .
) ,
—Oprah Winfrey, television personality
W 1
. e many amateur thinkers believe it's them against the
world, professionals rely on their emotional support teams
to help them sustain focus through the peaks and valleys of per-
formance. Their support teams are made up of people who love
them unconditionally, no matter whether they are winning or
losing. Champions use mentor teams and coaches to push them
to greater heights, and support teams to help them recover emo-
tionally when the going gets tough and they become emotionally
drained. Even the toughest performers in the world need emo-
tional support from time to time, and they tap this resource on
a regular basis to avoid the worst enemy of any great performer:
burnout. Burnout is the brain's way of telling you it's stressed and
strained for the time being, and its way of shutting you down is to
rob you of any measure of enthusiasm you ever had for the activ-
ity involved. The only way to fully recover from mental burnout is
by getting away from the activity for an extended period of time.
In order to avoid burnout, the great ones spend time with their
families, friends and other support team members that help them
recover before it occurs. The support team serves as the cham-
pion's physical, mental and spiritual oasis on their way to the top.
IAC T IO N S T EP FO R T O DAY
Make a list of the people who love you unconditionally, and
make a commitment to speak with or visit them on a regular
basis.
2 1 4  
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139
C h a m p i o n s H a v e A W o r l d
C l a s s W o r k E t h i c
"Amateurs hope; professionals work."
— Garson Kanin, 1912-1999, writer
A
mateurs work just hard enough to escape being fired. Their
belief system demands they be compensated for every action
they take on the job. If they can be over-compensated, that's even
better. The pros have the exact opposite belief. The only way you'll
ever out-work one of the great ones is to become one. They know
there's no such thing as over-compensation, at least not in the long
term. The pros know that a free-economy marketplace will always
correct itself. They also know the marketplace will richly reward
a world-class work ethic with an endless stream of opportunities.
This work ethic is the reason so many immigrants come to the free
world and become millionaires They remember where they came
from and what it took to get them to the land of the free. They're
so grateful for the opportunity to work hard that no one can con-
vince them to slow down. Nido Qubein, a Lebanese immigrant,
came to America with only a dream and a world-class work ethic
and built an empire. Immigrants are four times as likely to become
millionaires as American-born citizens. This startling statistic boils
down to one thing: a world-class work ethic.
~~ACTION STEP FOR TODAY
On a scale of 1 to 7, 7 being highest, rate your work ethic. If you
score less than a 5, upgrade your commitment to work.
L A S S
 
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
 
215
ieir
ion
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~~I WORL D-CL A S S RES OURCE
Invest in a copy of Stairway to Success, by Nido Qubein.
This book will take you inside the mind of this magnificent
entrepreneur. Visit wwwnidoqubein.com
140
T h e W o r l d C l a s s D r e a m s O f T h e
F u t u r e , Y e t L i v e s I n T h e P r e s e n t
"Your experience of yesterday should never set your foundation of
expectation for what you can accomplish in the future. Yesterdays
lessons are the most effective fertilizer for tomorrow' s victories."
— John Terhune CEO, Rainmaker Consulting Services
M
y late business partner, Bill Gove, once said, "Steve, the only
thing significant about the past is how it affects us in the
present and the future. It holds no power other than that." The
poverty-, working-, and middle-class levels of consciousness have
a tendency to be fixated on the past. Their mindset is: "If only this
or that would have happened . . . If only I could have done this or
that." Amateurs are always looking in the rear view mirror, wish-
ing things were different. Instead of learning from the lessons of
their past, they assume a victim-based mindset and tend to wallow
in their sorrow Playing the victim gives the amateur an excuse for
losing. The world class rarely looks back to the past except when
they' re feeling nostalgic. The pros know the clock is running. The
great ones are acutely aware of their mortality. With this mindset,
the pro doesn' t have the time or inclination to look back. The great
ones are focused on "living in the now" They leave living in the
past to the amateurs.
you
216  
177 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
~~ACTION STEP FOR TODAY
Let go of your past and focus exclusively on the present and the
future.
141
Th e G r e a t On e s K n o w H o w To Sa y " No "
"Do not squander time, for that is the stuff life is made of."
— Benjamin Franklin, 1706-1790, inventor, statesman
W
orld-class performenrs are ruthless with their time. This
behavior stems from their awareness of their limited time
on the planet. They view time as their most valuable resource. As
pros become more successful, they have to say "no" more often.
Additional projects, favors and various burdens threaten to eat
away their time. Amateurs tend to believe they have more time left
than they actually do. The thought of their mortality is too great a
prospect to face squarely. Amateurs are masters in the art of self-
deception and psychological delusion. Reality is too harsh for their
fragile psyches to endure. The world class is generous, yet highly
selective, with their time. They seldom feel guilty about saying
"no," even when they are criticized by amateurs for being uncaring
and selfish. Champions operate from an internal frame of refer-
ence and tend to value their own opinion above that of others'.
Amateurs see this as arrogance; pros see it as self-confidence. The
middle class is highly vulnerable to the opinions of others, and
tend to say "yes" to anything they are asked. This behavior sug-
gests a generous spirit, but is more likely the manifestation of the
amateur addiction to love and acceptance from others.
~~ACTION STEP FOR TODAY
Identify an activity that is not giving you the results or satisfac-
tion you thought it would. Make a commitment to discontinue
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
2 1 7
it. Get in the habit of saying "no" more often in order to protect
your precious time.
1 42
C h a m p i o n s A r e N o t A d d i c t e d
T o T h e A p p r o v a l O f O t h e r s
"I a m r e s p o n s i bl e t o m y e m p l o ye e s , c us t o m e r s , a n d
bus i n e s s a s s o c i a t e s ; t o be h o n e s t , s i n c e r e , a n d t o a c t wi t h
i n t e gr i t y . . . but I a m n o t r e s p o n s i bl e f o r t h e i r a t t i t ud e s
o r be h a v i o r t o wa r d s m e . I h o p e t h e y l i ke m e . It 's m o r e
p l e a s a n t t h a t way, but i f n o t , i t 's n o t m y p r o bl e m ."
— Bill Gove, 1912-2001, the father of professional speaking
B
ill Gove used to speak to audiences around the world about
what he called "the most debilitating addiction." Bill was con-
vinced this addiction was worse than an addiction to drugs, booze
or sex. Bill called it "the addiction to the approval of others." This
addiction stems from believing, "I won't be loved or accepted
unless others approve of my behavior." It's conformity at any cost.
Amateurs operate from an outer frame of reference which values
the opinions of others above their own. This is why the middle
class makes lousy leaders — and even worse salespeople. Amateurs
tend to live their lives in first gear for fear of psychological aban-
donment. The aggregate cost to companies hiring salespeople and
executive leaders could be substantially reduced if they would hire
for consciousness rather than compliance. Southwest Airlines says
they hire for attitude and train for skills. I'd like to upgrade that to
"hire for consciousness and train for skills "
t
t
I
r
e
e
2 1 8  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
~~ ACTION STEP FOR TODAY
On a scale of 1 to 7, 7 being highest, how high is your need to be
approved and validated by other people? Next, ask your spouse
or best friend to rate you on the same scale, and then compare
answers.
143
Th e W o r l d Cl a s s L o v e s L i b e r t y
"Liberty means responsibility. That is why most men dread it."
— George Bernard Shaw, 1856-1950, author and critic
Wh. il e the middle class may take their liberties for granted, the
world class sees it as one of their greatest assets. Liberty:
the right to act, believe, or express yourself in the manner of your
choosing. The great ones know their opportunity to become great
begins with the freedom to choose and create their own destiny.
The middle-class consciousness doesn't hold liberty in such high
regard, because they don't believe they have that much to lose.
They are unaware that their liberty, combined with their ability
to upgrade their programming, has the potential to catapult them
into world-class consciousness. As a result, they remain mentally
bound to mediocrity. They are searching the world for gold, not
knowing it is right in their own backyard. Champions are much
different, and that's why they tend to be happier, more successful
and more fulfilled. Their world is filled with love and abundance,
while the middle class continues to operate from fear and scarcity.
Without the gift of liberty, the great ones might never discover
their true potential. Meanwhile, the middle class has everything
they need to become everything they can become, yet they choose
to play it safe.
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
 
2 1 9
~~ ACTION STEP FOR TODAY
A sk this critical thinking question: "A m I taking full advantage
of the liberty that so many of my fellow countrymen fought and
died for?"
144


Th e G r e a t On e s Se e k So l i t u d e
"Pe r i o d s o f wh o l e s o me l a zi n e s s , a ft e r d a ys o f e n e r ge t i c e ffo r t , wi l l
wo n d e r fu l l y t o n e u p t h e mi n d a n d bo d y. It d o e s n o t i n vo l ve l o s s
o f t i me , s i n ce a ft e r a d a y o f co mpl e t e r e s t a n d qu i e t n e s s , yo u wi l l
r e t u r n t o yo u r r e gu l a r o ccu pa t i o n wi t h r e n e we d i n t e r e s t a n d vi go r ."
e
 
— Grenville Kleiser, 1868-1953, author
7:
he masses don't need to be overly concerned about rest
L t  and recovery, because they're not pushing themselves much
y.
 I  
beyond the typical routines of everyday life. T he average A merican
, h  watches 1, 669 hours of television per year. T his activity is more of
e.  
an escape than a recovery strategy. Most champions are aware that,
ty
 
due to their emotional nature, human beings need recovery strate-
m  gies if they are going to be at their best, day in and day out. O ne
ly  
of the most popular among champions is solitude. T he simple act
of  of getting away and getting quiet creates more space between their
:h  
thoughts and helps them escape the bondage of excessive cog-
nition. When it comes to getting big results, average performers
:e,  often believe working harder and longer is the answer. C hampi-
tY :  
ons often cut back on traditional work time to allow their creative
rer  mind to operate at greater capacity. T his working-smarter strategy
ng  
blends in beautifully in the 21st century, which is quickly becom-
) s e  ing known as "T he A ge of the Mind. " Many of world's highest-
paid people are able to tap into the vast resources of their creative
minds to produce products and services that solve the problems
of the masses. T his level of creative thought requires significant
2 2  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
intellectual energy, which must be followed by intellectual rest and
recovery. The great ones know the power of a quiet mind, and
many invest time in solitude on a regular basis. They recognize the
performance value of a rested mind, body and spirit.
~~ACTION STEP FOR TODAY
Just for today, carve out at least 20 minutes of your workday
to get away from everyone and get quiet. This simple recovery
strategy will do wonders for you if you make it a habit.
1 45
Ch a m p i o n s Ar e H a p p i l y Di s s a t i s f i e d
"Sh o w m e a t h o r o ugh l y s a t i s f i e d m a n —
a n d I wi l l s h o w y o u a f a i l ur e ."
— Thomas Edison, 1847-1931, inventor
A
verage people have been labeled "somewhat dissatisfied."
This level of dissatisfaction probably says more about their
lack of belief in themselves than it does about their feelings of
contentment. If a person earns $50,000 per year and believes he
has the ability to earn $60,000 per year, a low level of dissatis-
faction with $50,000 likely results. On the other hand, a person
earning $50,000 a year who believes he can earn $500,000 is very
dissatisfied with his results. World-class performers understand the
power of healthy dissatisfaction, and are in a never-ending quest
to raise their levels of expectation and upgrade their beliefs. While
average people believe, "If you don't expect much, you won't be
disappointed," champions believe, "The only way I'l l be disap-
pointed is if I don't take risks and give it my all." This is a classic
example of how directly opposite philosophies drive these two
groups. The results are obvious. The middle class ends up play-
ing it safe in order to gain comfort and security; the world class
L A S S
rid
rid
he
lay
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T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
2 2 1
becomes the movers and shakers. A good description of the world
class is "happily dissatisfied." T he great ones are in the habit of
playing the game of life without a net, and it all begins with the
pain of being dissatisfied with their current results.
~~ ACTION STEP FOR TODAY
I f you're satisfied in every area of your life, ask why. A re you con-
tent because you are truly content, or are you content because
you don't believe you are capable of accomplishing or becoming
more?
146
Th e W o r l d Cl a s s M a s t e r s
Ti m e M a n a g e m e n t
"E ven as we speak, jealous time flees—seize this
day, and put little faith in tomorrow?'
— Horace, philosopher
A
verage people hate Monday, refer to Wednesday as "hump
day" and "T hank G od it's F riday." O n the other end of the
spectrum, champions enjoy all of it. T he middle-class conscious-
ness lives for the weekend; the world class lives in the now C ham-
pions use their belief in themselves and their ferocious ambition
to create the work and home life they desire; so there is no need
to wish time away. T his is one of the biggest secrets of the high
achievers. A verage people search for security, while champions dis-
cover their life's vision and purpose. When they discover the work
they love so much they would do it for free, they embark on the
journey of what D r. A braham Maslow referred to as "self-actual-
ization, " or becoming all one can be. T his is the true secret of their
success. T hey are using time, rather than allowing time to use them.
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2 2 2  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
In other words, the great ones understand that no matter how suc-
cessful they become, time is the one resource they cannot create or
purchase. Therefore, time becomes their most valued prize. Since
they love their work and home lives, they tend to outwork, outplay,
and (some would say) outlive their middle-class counterparts. The
great ones know that no one can truly manage time, yet everyone
can manage activities. With that in mind, the great ones surround
themselves with activities they love so they are sure to get the most
fulfillment out of the time they have.
~~ACTION STEP FOR TODAY
Ask yourself how much time you are wishing away in anticipa-
tion of a more pleasurable or fulfilling time. Look at your life
with honesty: is it possible to stop investing time in activities you
like and exchange them for activities you love?
1 47
Ch a m p i o n s Fo l l o w Th e Re s u l t s M a t r i x
"Sales results say more about the salesperson's belief system
than it does about her sales skills. What the salesperson believes
about her product, company, herself and her prospect has a
greater impact on her results than anything she learned in sales
training. Beliefs control behavior, and behavior creates results.
The real secret to increasing sales is upgrading the salespersons
belief system, and it all begins with programming."
— Steve Siebold
A
verage performers tend to take a hit or miss approach
to attracting success, fulfillment and happiness into their
lives. Professional performers follow the formula known as the
Results Matrix. (Some are aware they're following it, others are
not.) The great ones believe the ultimate prize is happiness, and
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
2 2 3
I
t
that happiness is the result of success and fulfillment. T hey fur-
ther believe success and fulfillment are created by the appropriate
habits, actions and behaviors, which are dictated by a performer's
level of consciousness. T he performer's level of consciousness is
created by their beliefs, and their beliefs are created by their own
programming, which is the manifestation of the language and
mental pictures they use with themselves and others. T he R esults
Matrix works for any level you want to attain, and it all begins with
making a decision on what level of words and pictures you will
use on a regular basis. T he great ones decide to go pro and imme-
diately upgrade their language and visualization to the world-class
level. A fter this change has been turned into a habit, it's only a
matter of time before a mental domino effect begins and the per-
former starts to achieve world-class results. I t's such a simple for-
mula for world-class happiness that most of us miss it. A s speaker
Jim R ohn says, "I t's easy to do, and easy not to do."
IACTION STEP FOR TODAY
R eview the R esults Matrix and decide what level of hap-
piness you wish to attain. Your choices are P overty class,
Working class, Middle class, U pper class, and World class.
N ext, begin the process of upgrading your language and
mental pictures that you use with yourself and others.
RESULTS MATRIX
( ) C lass L A N G U A G E and VI S U A L I ZA T I O N creates( ) C lass P rogramming,
( ) C lass P R O G R A MMI N G creates() C lass B E L I E F S ,
(J C lass B E L I E F S create ( ) C lass C O N S C I O U S N E S S ,
( ) C lass C O N S C I O U S N E S S creates ( ) C lass
H A B I T S , A C T I O N S and B E H A VI O R S ,
( ) C lass H A B I T S , A C T I O N S and B E H A VI O R S create
( ) C lass S U C C E S S and F U L F I L L ME N T ,
( ) C lass S U C C E S S and F U L F I L L ME N T creates
( ) C lass H A P P I N E S S . (T he ultimate prize)
: rh
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2 2 4
 
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
148
C h a m p i o n s A v o i d D e l u s i o n
"The wise men of antiquity, when they wished to make the
whole world peaceful and happy, first put their own States into
proper order. Before putting their States into proper order, they
regulated their own families. Before regulating their families,
they regulated themselves. Before regulating themselves, they
tried to be sincere in their thoughts. Before being sincere in their
thoughts, they tried to see things exactly as they really were."
— Confucius, 551 B. C.E.-479 B.C.E., philosopher
A
merican culture is inundated by devices of delusion. How
many of us are honest with ourselves about our health? Today,
65% of the American population is overweight, and little less than
half of this group is considered obese. Ask someone who needs
to lose weight how much they think they need to lose in order to
reach their ideal weight. You'll likely get an answer that's half the
amount they really need to lose. How about in the area of money?
Most people have little or no wealth and are ninety days from
living on the street, yet they have a wallet full of credit cards that
creates an illusion of wealth. As a result, they don't do anything to
change their circumstances. The same is true in relationships. Mil-
lions of marriages project the illusion of happiness when, in truth,
they are held together only by economic necessity. The world class,
however, operates from objective reality. They start with the facts
and build on them. Ask champions how much weight they need
to lose, and you'll get an accurate number. Ask about money, and
you'll find they take it very seriously. They know how much they
have and how to leverage it to get more. Ask about their rela-
tionships, and you'll find most of them put a great deal of time
and effort into keeping their relationships strong and solid. The
great ones tend to stay on top of their key relationships and keep
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
2 2 5
e
e
close tabs on problems or issues as they occur. T he world class has
superior problem-solving skills because they have the courage to
build their lives on a solid foundation of objective reality.
~~ ACTION STEP FOR TODAY
T ake stock of your life. L ook at the critical areas of your life
through the eyes of objective reality and determine where you
stand. L ook at your health, finances, relationships, career or
business, spiritual development, recreational activities, and any
other area that's important to you. O n a scale of 1 to 7, 7 being
outstanding and 1 being lousy, how are you doing? R ate yourself
and then create a written plan to improve in the next ninety
days.
Ch a m p i o n s Fe e d Th e i r V i s i o n
An d St a r v e Th e i r Fe a r
"T he world you desire can be won. I t exists,
it is real, it is possible, it is yours."
— Ayn Rawl 1905-1982, author, philosopher
A
ll great philosophers seem to agree that human beings become
what they think about most of the time. F or this reason, the
world class creates compelling visions written with great atten-
tion to detail and fueled by emotion, and then they think about
their vision all the time. T he great ones seem to go through four
stages of mental evolution after creating a world-class vision: T he
first stage brings them increased mental clarity, which occurs as
a result of putting their dreams on paper. T he second stage is an
intensified focus on the vision, which occurs as a result of the
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performer thinking about the vision morning, noon and night.
The third stage turns their intensified focus into a burning desire,
which is often fueled by the frustration of seeing and believing
the vision is reality on the mental plane but not yet on the physical
plane. Champions often develop incredible visualization and self-
talk skills that convince the subconscious the vision they project
on the movie screen of their mind is real, when at the same time
the performers' conscious mind knows it's not. This creates what
psychologists call 'cognitive dissonance', or two thoughts (cogni-
dons) that are inconsistent. Since the human mind hates to be
inconsistent, it drives the performer to take action and make the
vision a reality. This success-driven behavior creates the final stage,
which occurs when the vision turns into an obsession. Most of the
time it's a healthy obsession, which means the performer is think-
ing, strategizing and moving closer to her vision every day. When
stage four kicks in, failure is no longer an option. The champion
will do whatever it takes to manifest the vision. The great ones
fuel their obsession by only thinking positive thoughts about their
vision, and these thoughts create psychological, physiological and
spiritual energy. At this stage they are no longer willing to enter-
tain thoughts of fear, and will shelter themselves from anything or
anyone who approaches them speaking the language of scarcity.
In essence, the great ones feed their vision and starve their fear.
~~ ACTION STEP FOR TODAY
Just for today, decide that you will only think thoughts of love
and abundance, especially as they relate to your vision. Refuse to
entertain any thoughts of fear or scarcity, and shelter yourself
from anything or anyone that brings you negative energy.
4 LEVELS OF VISION
1. Increased Mental Clarity - E x c i l e m e n t P h a s e
2. Intensified Focus - S e a s o n a P a i t ?
3. Burning Desire fueled by Frustration and Vision - S e a s o n o t R-pi)
4.Healthy Obsession - K n o w i n g P h a s e
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
 
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150
T h e G r e a t O n e s A r e P o w e r f u l
P u b l i c S p e a k e r s
"If I w e n t b a c k t o c o l l e ge a ga i n , I'd c o n c e n t r a t e o n
t w o a r e a s : l e a r n i n g t o w r i t e a n d l e a r n i n g t o s p e a k
b e f o r e a n a u di e n c e . No t h i n g i n l i f e i s mo r e i mp o r t a n t
t h a n t h e a b i l i t y t o c o mmu n i c a t e e f f e c t i ve l y."
— Gerald R Ford, U.S. President
A
ccording to the polls, the greatest fear of average people is
speaking in public. I n direct contrast, the world class has used
public speaking to persuade and influence people for thousands
of years. T he power to lead and build support through public
speaking is a direct result that is based on the fear it represents to
the masses. T hink about it: 95% of the average audience listen-
ing to a speaker is in awe of the perceived courage and talent it
takes to stand up and deliver a speech. T his sense of awe creates a
magnified impact on listeners and carries far more credibility than
a person trying to persuade someone one-on-one. T he great ones
know this phenomenon exists, so they master the art of public
speaking. T hey speak at every opportunity and seek training and
coaching along the way. T he introverted and shy champions battle
incredible levels of fear to become proficient at public speaking,
yet they forge ahead, knowing they are relegated to lower places
unless they learn to master this skill. T heir vision won't allow this
to happen. C hampions do whatever it takes to master this critical
skill. T he result is supreme confidence and the ability to commu-
nicate more effectively, without fear, to one or one thousand at a
time.
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1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
~~ACTION STEP FOR TODAY
Decide to become an excellent public speaker. Get training and
coaching. Visit www.speechworkshop.com and enroll in the Bill
Gove Speech Workshop. Join a Toastmasters club in your area.
Visit www.toastmasters.org
1 51
Th e W o r l d Cl a s s De v e l o p s
Em o t i o n a l In t e l l i g e n c e
"The secret of success is not what they taught you in
school. What matters most is not I.Q., not a business-
school degree, not even technical know-how or years
of expertise. The single most important factor in job
performance and advancement is emotional intelligence."
— Daniel Goleman, author
T
he middle class believes formal education is the most impor-
tant key to success, yet studies show a person's level of emo-
tional intelligence is far more significant. The world class places
a high value on their ability to influence other people through
their charm, charisma and emotional maturity. While the masses
appeal to logic, the world class realizes human beings are emo-
tionally driven creatures who respond far better to emotionally
charged words, gestures and actions. Champions place relation-
ships above all else in their interactions with others. The middle
class goes to great lengths to deny emotion is at the root of their
habits, actions and behaviors, although the evidence clearly shows
emotional creatures operate primarily from emotion. The masses
believe their decisions are almost always grounded in logic and
fact. The great ones know people buy with emotion and justify
T
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
2 2 9
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it
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fy
with logic. This one difference in philosophy has a tremendous
impact on the results the two groups realize, as well as on their
corresponding approach to self-improvement. The middle class
chases more formal education; the world class seeks to improve
their level of emotional intelligence by studying human behavior
and its impact on the people around them. Champions are always
studying emotional intelligence topics such as psychology, sociol-
ogy, philosophy, self-help, spirituality and etiquette. It propels their
emotional and interpersonal skills, and as a result, their success
and fulfillment.
IACTION STEP FOR TODAY
Develop your emotional intelligence. Start by rating yourself on
a scale of 1 to 7, 7 being the highest, of how emotionally intel-
ligent you are right now
EMOTION AND LOGIC HAVE AN
INVERSE RELATIONSHIP
A s E motion G oe s U p, L ogic G oe s D own
II I WORLD-CLASS RESOURCE
Invest in Emotional Intelligence, by Daniel Goleman. This
book will take you, step-by-step, through the process of
developing world-class emotional intelligence. If you're a
manager who's interested in training your team in this area,
visit www.mentaltoughnessuniversity.corn
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152
T h e W o r l d C l a s s F o r m s B r a i n T r u s t s
"I use not only all of the brains I have, but all I can borrow."
— Woodrow Wilson, 1856-1924, U.S. President
A
.
mateur performers are fixated on their perceived level of
ntelligence, just as most of us were taught to be in school.
They spend a good part of their lives secretly fearing the world
will find out they are not intelligent enough. Professional perform-
ers operate from a higher mental plane. They see intelligence as
something that can be assembled through a team, whose collective
intelligence would surpass Einstein, Freud and Marx. The ego-
less champions assemble a mentor team to help them solve prob-
lems, and to create new and innovative ways of doing things. Since
champions don't care about who gets the credit, they lead, yet sur-
render to the collective brainpower of the team. Average people
feel they must solve all their problems using their own intelligence,
or risk being viewed as nonessential or obsolete. Fear keeps the
middle class from harnessing the power of the brain trust. Cham-
pions carefully construct this mentor team brain trust and serve as
leaders and facilitators. Many of the greatest minds in the world
come together each year at a think tank called the Aspen Institute,
in Aspen, Colorado. Some of society's biggest problems are dis-
cussed and masterminded there, far from the media and the rest
of the world. The great ones are smart enough to engage other
people to assist them in accomplishing their goals.
~~AC T ION ST EP F OR T ODAY
Create or join a mastermind group of intelligent, engaged and
powerful people who can help you get what you want.
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T h e G r e a t O n e s A r e O b s e s s e d
W i t h S t r a t e g i c A d v a n t a g e s
"T he ultimate strategic advantage in business is surrounding
yourself with a team of world-class performers who are
committed to the cause. I f you're looking for an unfair advantage
over your competition, look no farther than your people."
— George Madiou, speaker, author
W
orld-class performers are always looking for an edge, an ace
in the hole — something to give them the slightest advantage
over their opponent or competition. C hampions realize the differ-
ence between the good and the great can usually be measured in
inches, rather than feet. T hey know it's the little things that make
the difference. E xamples include F ederal E xpress, pummeling the
competition by guaranteeing overnight delivery to any location in
the continental U nited S tates. A nother example is D omino's P izza,
delivering in 30 minutes or less. T he major difference we've found
between average people and the world class is that, while average
people would love to have a strategic advantage, champions are
borderline obsessed with finding it. S ome of the best competitive-
advantage ideas come to champions in the middle of the night.
While the masses dream of winning the lottery, champions dream
of the one little add-on detail that takes them to a whole new level
of success.
~~ACTION STEP FOR TODAY
Write down one strategic advantage you can implement in your
job/business immediately that will make a difference. I t doesn't
have to be anything big, because when you get in the habit of
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M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
doing this everyday, the little things add up to a make a signifi-
cant difference.
1 54
T h e W o r l d C l a s s R e f r a m e s
P a i n f u l P a s t E x p e r i e n c e s
"It's never too late to have a wonderful childhood."
— Larry Wilson, founder, Wilson Learning Corporation
C
hampions believe the only thing relevant about their past is
how it affects their present and future. The middle-class con-
sciousness bases many beliefs on the events of the past, yet the
world class knows the past does not equal the future. Champions
are masters at placing new, empowering meanings on the struggles
of the past. Average people invest a lot of time living in the past
and wishing things were different. The great ones know that, with-
out the trouble and turbulence they experienced in the past, they
would not be where they are today. This attitude creates mental
harmony and fosters good feelings about an otherwise trouble-
some set of memories. Good memories of the past are not an
issue for anyone; it's the tough times that reveal the level of the
performer. The great ones share the philosophy that everything
happens for a reason. This allows them to reframe events they
originally perceived as negative. This is another example of how
champions use the concept of truth vs. fact. The past event is
fact. How they interpret the past event is truth. Knowing they
cannot change the facts of the past, champions instead alter their
interpretation of the facts. This mental tool enables them to trans-
form the pain of the past into a positive catalyst for growth in the
future.
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
2 3 3
~~ ACTION STEP FOR TODAY
R eview the 3 most difficult adversities you listed in A ction S tep
12 , and ask yourself how these events contributed to your future
success or fulfillment. R eframe each event into a memory with
the potential to serve you in the future.
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Ch a m p i o n s K n o w Th e i r
B r a i n s ' Pr i m a r y Pu r p o s e
"What a thing means is to an unknowable extent
determined by what we think it means."
— Joseph Chilton Pearce
T
he great ones know the human brain's primary purpose is the
preservation of the mind and body. When an event occurs,
the brain asks three questions: 1) What is it? 2 ) What does it
mean? 3 ) What do I do? T he answers determine how the per-
former responds to any given situation. T he secret that champions
have discovered is that what an event means is all based on the
subjective perception of the performer, and is therefore subject
to change. I f you change the perception of the event, you auto-
matically change the brain's response to it. A n example would be
a salesperson facing rejection day in and day out. T he middle-class
thinker perceives this rejection to mean pain and suffering; the
world class perceives it as completely necessary to justify being
paid a large salary and healthy commissions. I f the champion had
the opportunity to remove rejection from the equation, she would
refuse to do it, knowing that the job would no longer be worth
as much in the marketplace. I nstead, she alters her perceptions
to empower her as a professional performer. T he same scenario
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could apply to someone in the middle of a divorce. The average
thinker perceives the divorce as a personal failure; the world-class
thinker sees it as a learning experience that will make him tougher
and wiser. Which performer is right? Both, because perception,
to an emotional creature, is reality. It sometimes appears that the
masses allow themselves to suffer for the sake of suffering, when
all they have to do is make a subtle shift in their perceptions and
reprogram what any given event means to them. While both expe-
riencing the same event, the amateurs are suffering while the pros
are dancing in the streets. The only difference lies in the way they
manage and manipulate their emotions.
~~ACTION STEP FOR TODAY
Identify the three most important events that are currently hap-
pening in your life, and ask this critical thinking question: "What
do I think they mean, and is my perception of these events help-
ing or hurting me?"
1 56
Th e W o r l d Cl a s s Fo c u s e s On ' Th e W h y '
"Send the harmony of a great desire vibrating through
every fiber of your being. Find a task that will call forth
your faith, your courage, your perseverance, and your
spirit of sacrifice. Keep your hands and your soul clean,
and your conquering current will flow freely."
—Thomas Dreier, American Author
orld-class thinkers know that when it comes to manifest-
ing their ultimate visions, the real question that must be
answered is not the how-to, but the why. In other words, odds are
that someone, somewhere, already knows how to do whatever the
champion wants to do, and can most likely be tapped as a mentor
for assistance. The critical thinking question is 'Why do I want this
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
 
235
vision to become reality?" T he intensity of emotion in which this
question is answered will determine whether the dream comes alive
or dies. I f your house was burning down, would you risk your life
to save the furniture? P robably not, but if your kids were trapped
inside the house, would you risk your life trying to save them?
O f course. T he point is we will do anything if the stakes are high
enough, if we have a big enough reason why. World-class thinkers
know this and capitalize on it. While middle-class thinkers are scal-
ing back their goals and dreams because they don't know how to
accomplish them, world-class thinkers are soul searching for their
emotional motivators. T he salesperson who dreams of winning the
company trip to Maui and being recognized on stage in front of
his family and peers. T he manager who envisions leading her team
to record-breaking sales in order to prove to herself that she is as
good as she knew she was, even though her stepfather told her that
she would never amount to anything. C hampions know the secret
to world-class motivation lies in emotion. T he great ones decide
what they want, and more importantly, why they want it. T hey
know all benefits come down to an emotion that we are trying to
create though our goals and dreams, so they invest a lot of mental
energy attempting to identify what emotion they are really after.
O nce they discover it, the fight to make their vision a reality is over
before it begins. O bstacles and setbacks are no match for a vision-
ary driven by raw emotion. O rdinary people are transformed into
extraordinary performers who no longer recognize failure as an
option. T he power of emotional motivation is unmistakable, yet
only the champions invest the time to tap into it.
IACTION STEP FOR TODAY
Make a commitment to clearly identify what is driving you to
achieve your life's vision. T he five most popular emotional moti-
vators in our Mental T oughness U niversity P rogram are:
1) R eligious/S piritual B eliefs
2) C hildren/F amily
3) D esire to prove oneself to oneself
4) D esire to prove oneself to others
5) G eneral recognition/validation
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157
T h e G r e a t O n e s A r e C r i t i c a l T h i n k e r s
"Critical thinkers do not just drift through life,
subject to every message they hear; they think through
their choices and make conscious decisions."
— Sherry Diestler, author
T
here are five basic levels of thinking we engage in at any
given time: The lowest level is unengaged — going through
the motions without really thinking about what we're doing. The
next level up is negative thinking, which is rooted in a fear- and
scarcity-based consciousness. We look for the negative in every
situation. Next is neutral thinking, which is neither positive nor
negative. Neutral thinking implies a lack of energy at best, indif-
ference at worst. This is the thinking pattern of those who would
like to be more successful and are aware of how to do it, but can't
be bothered to invest much thought energy into the process. Neu-
tral thinking is one of the hallmarks of the middle class. The next
level is positive thinking, which often manifests positive results.
This mindset is rooted in love and abundance, but is sometimes
blinded by emotion. The mantra of the positive thinker is "look
for the good in everything." It's a good place to start, unless you're
standing in the middle of a highway and a truck is headed toward
you at ninety miles an hour and positive thinking tells you the
truck will swerve out of your path! Positive thinking is a good
foundation, yet it's no match for the world-class philosophy of
critical thinking. Critical thinkers use specific criteria to evaluate
their reasoning and make decisions, unclouded by emotion. The
critical thinker reasons that the speeding truck driver may not see
him and decides to move out of the way. Critical thinking has been
called the most difficult work in the age in which we now live: the
Age of the Mind.
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a
e
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~~ ACTION STEP FOR TODAY
When you care about something, what type of thinker are you?
H ow is your level of thinking impacting your current results?
THE FIVE LEVELS OF THINKING
C ritical T hinking (World C lass)
P ositive T hinking (U pper C lass)
N eutral (Middle C lass)
N egative T hinking (Working C lass)
N on-E ngagement (P overty C lass)
II I WORLD-CLASS RESOURCE
F or further study, read B ecoming a C ritical T hinker, by
S herry D iestler.
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Ch a m p i o n s Li v e B y Th e
La w Of At t r a c t i o n
"We attract into our lives whatever we give our energy,
focus, and attention to, whether wanted or unwanted."
— Michael J. Losier, author
O
ne of the most significant secrets of the world class is their
thorough understanding that we attract into our lives what
we are, not what we want. T he law of attraction has been written
about for thousands of years. S ecular wisdom defines it as the
power of the subconscious, directed by our dominant thoughts,
that attracts people, events and circumstances into our lives to
fulfill our visions. S piritual leaders argue that dominant thoughts
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and prayers attract these same people, events and circumstances
through divine intervention. Whatever your belief, the one thing
all thought leaders seem to agree on is this: the law of attraction
exists and manifests our dominant thoughts on the physical plane.
The great ones know what they think about or give energy to will
grow It doesn't matter if it's negative, positive or neutral. The
law operates without judgment. This is the reason average people
barely get by, while the world class lives in abundance. Thoughts
are simply a series of vibrations that grow when supplied with
energy. Champions can lose everything on the physical plane and
gain it back very quickly just by bathing their minds in thoughts
of love and abundance. These thoughts lead to belief, and belief
leads to behavior which creates results. The middle class often
misses the concept, while the great ones reap the rewards by obey-
ing this law
~~ ACTION STEP FOR TODAY
Examine the major areas of your life and identify your dominant
thoughts in each area. If you're unsure what you're thinking in
these areas, check your results. Your results are the manifestation
of your dominant thoughts over a period of time. If you wish
to change your results, change your dominant thoughts. Just for
today, select one area of your life and write down three new
thoughts you are going to condition yourself to hold in your
mind. Do this for thirty days and monitor your results.
~~I WORLD-CLASS RESOURCE
Pick up Law of Attraction, by Michael J. Losier. This book
is a quick read and gets to the point fast.
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T h e G r e a t O n e s U s e M e n t o r s
"T he ultimate source of information, and the whole world's living
wisdom, lies in the minds of others . . . all you have to do is ask."
— Walter Halley, 1928-2003, entrepreneur, speaker
T
he masses are content to acquire knowledge, information and
wisdom the old-fashioned way — from experience. C hampi-
ons are different. T hey believe in working smarter, not harder. T his
means learning from mentors and coaches, who have the ability
to accelerate the process exponentially. My late friend and client,
Walter H alley, the famous entrepreneur from T exas, used to say
the secret to his success was his ability to "copy genius." I nstead
of investing years in the school of hard knocks, the world class
often reaches their heights by standing on the shoulders of giants.
C hampions are famous for building mentor teams who are already
where they want to be. C orporations call this group a board of
directors. I ndividuals call it a mentor team. Mentor teams guide,
teach, advise and encourage performers to think bigger and reach
higher than ever before. T hey often provide specialized knowledge
and contacts linked to the area of life in which the performer needs
assistance. T he overall task of mentors is to help performers raise
their level of awareness and expectation. Mentors are continually
prodding and pushing champions beyond their comfort zone. T he
major advantage of the mentor team is the speed with which it
accelerates the performer's growth. While average people expand
their consciousness at a steady rate, the mentor team demands
rocket-like acceleration from their charges. T he mentor team is an
ace in the hole for champions.
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1 0 - ACTION STEP FOR TODAY
Make a list of the five most successful people you know and
make a commitment to use the 'copy genius' philosophy with
them.
II 1 WORLD- CLASS RESOURCE
Read Breaking the No Barrier, by Walter Hailey. I first read
it in 1999 and I've read it five times since. Walter Hailey was
one of the great business tycoons in the history of Texas,
and credited most of his success to learning from mentors.
This book takes you behind the scenes and inside the mind
of a master thinker.
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Ch a m p i o n s Ar e Co n g r u e n t
"Congruency between your vision and your action will
determine whether you are a visionary or a daydreamer."
— Steve Siebold
A
s you know, one of the defining characteristics of cham-
pions is that they know exactly what they want, why they
want it, and how to get it. Their actions are congruent with the
size and scope of their vision. While average performers wish for
the stars, they rarely back up their big dreams with world-class
action. Champions know that the road to uncommon success and
emotional fulfillment is paved with all-out, massive action. This
congruency integrates their belief with their behavior. The masses
have retained a set of limiting beliefs from childhood, and continue
to have these beliefs reinforced and validated by others around
them. The likelihood of them achieving outstanding results is slim
to none, unless they are exposed to a higher level of awareness
and recognize it. To determine the size of the champion, check
for congruency between their vision and their habits, actions and
THE THOUGHT PROCESSES, HABITS AND PHILOSOPHIES OF THE GREAT ONES
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behaviors. If they are incongruent, performers have one of two
choices: upgrade their habits, actions and behaviors or reduce the
size and scope of their vision. This congruency model is what
world-class coaches have used for years to keep their performers
on track. It's the reason creating a detailed, emotionally charged
vision is the first step in the mental toughness process.
~~ ACTION STEP FOR TODAY
Give yourself a reality check to see if your habits, actions and
behaviors are congruent with the size and scope of your vision.
If they are congruent, move forward knowing that you have a
legitimate shot at making your vision a reality. If they are not
congruent, make the choice today: Upgrade your habits, actions
and behaviors or reduce the size and scope of your vision. The
choice is yours.
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Th e G r e a t On e s Se e k Fu l f i l l m e n t
"People want riches; they need fulfillment."
— Bob Conklin, author
Whil• e the masses are programmed to believe success is the
secret to happiness, the world class knows this is a myth.
Many of them learned this lesson the hard way, from experience.
They worked day and night to become successful, and when they
arrived, they found it a hollow victory. Many discovered they had
the equation backwards. What they should have been doing was
seeking fulfillment instead of success, because success almost
always follows fulfillment. The best example of this is the secret
weapon of the great ones: They love what they do. They don't like
it — they love it, and that slight distinction makes all the difference.
Loving what you do and how you live your life is the foundation
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of fulfillment. It's a lot easier to be successful when you are lead-
ing a deeply fulfilling life. Fulfillment is a magnet for success. It
creates an extremely high level of vibration, because it's rooted
in a love-based consciousness. This is why the rich get richer. It's
the law of attraction. Success breeds success. Fulfillment breeds
fulfillment and attracts success. You can be rich and miserable, but
you can't be fulfilled and miserable. Knowing this, the great ones
create visions that focus on fulfillment, and manifest success as a
byproduct. This one subtle difference in philosophy is what sepa-
rates the upper class from the world class. The upper class is often
fabulously rich, powerful and successful. Some are even billion-
aires, yet all their money and power can't seem to open the door to
happiness. It never will, because the door was never locked.
~~ ACTION STEP FOR TODAY
Ask this critical thinking question: 'Am I chasing success or
seeking fulfillment?" If you're chasing success, can you shift your
strategy to seeking fulfillment, knowing success will follow? Do
you love what you do for a living so much you would do it for
free? If not, what would you do if you had your choice? (Hint:
you do!)
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C h a m p i o n s E s c a p e E x c e s s i v e C o g n i t i o n
"Experts believe each of us can tap into our own islands of savant
intelligence that are simply overwhelmed by everyday cognition."
— Scientific American Mind magazine
T
he enemy of creativity and clarity is excessive cognition, or
having too many thoughts to process at the same time. The
old cliche, "you can't see the forest for the trees" applies when this
occurs. Cognitive overload is a major problem for many leaders,
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but not for the world class. C hampions know we are living in the
age of the mind, where operating with optimal clarity is critical.
T his is the reason they schedule time to get away and be alone
with their thoughts. A mateur thinkers see this as vacation time or
time off, but the pros know it's completely different. I nvesting in
solitude gives performers a chance to slow their thought processes
and elevate their consciousness in order to gain perspective. When
champions' minds are clear and focused, they turn their power to
creating new solutions to current problems. T he great ones know
their single greatest asset is their ability to think. T hey do whatever
it takes to make sure their minds are fresh, rested and clear. O ne
of the most powerful tools gaining popularity with world-class
leaders is the flotation tank, a sensory deprivation tool that iso-
lates the mind from external stimulation. I t's an enclosed chamber,
about the size of a closet, completely dark and soundproof. I nside
is a tub, filled with ten inches of water mixed with E psom salts, in
which a person can float. A fter an hour, the performer emerges,
refreshed and renewed. T he great ones are open to anything that
will give them an edge in their thinking. While the masses focus
on exploring outer space, the great ones explore their inner space.
T his nonlinear approach to thinking and problem solving is mis-
understood by the masses, who still believe the key to getting
better results is working harder. C hampions know thinking is the
real answer, and they are committed to keeping their minds fresh
and clear.
~~ ACTION STEP FOR TODAY
S chedule time to isolate yourself for twenty to thirty minutes
every day for the next week, and take note of how it impacts
your ability to think clearly.
~~I WORLD-CLASS RESOURCE
T he most valuable book I 've read on this topic is T he B ook
of F loating, by Michael H utchison. I f you're interested in
learning more about how to use sensory deprivation to
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reduce excessive cognition and explore your consciousness,
get a copy of this amazing book.
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T h e G r e a t O n e s A r e
M a s t e r s O f F o l l o w U p
"The average person makes lofty promises to people
and is rarely heard from again. The leader makes
those same promises and over delivers."
— Bill Gave, 1912-2001, the father of professional speaking
T
he world class is known for their attention to detail. Nowhere
is this more evident than in their follow up and follow through
with people, projects and promises. This is one of the little things
separating champions from wannabes. Average people over prom-
ise and under deliver. The world class makes big promises and
delivers equal or greater results. When a champion tells you they
will do something, count on it getting done. Great follow up is one
of their habits. Returning telephone calls promptly, writing thank
you notes, and connecting people are just a few examples of seri-
ous follow up habits. These types of details serve to inspire con-
fidence. Other people of influence confidently recommend the
champions to others, and much of this trust is developed through
the constant experience of the champions doing what they said
they would do. Follow through inspires confidence and fosters
trust, and the great ones know it. Average people follow through
when they feel like it; the world class follows through regardless
of whether they feel like it or not. The great ones are masters of
their emotions, and their follow up and follow through habits are
a prime example of this valuable skill.
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245
e
h
f
~~ ACTION STEP FOR TODAY
A sk this critical thinking question: "H ow often do I do what I
say I am going to do?" D o you follow through every time, or
only when you feel like it? Make a commitment to only make
promises you can deliver.
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Ch a m p i o n s Do W h a t ' s Ri g h t
"S tart with what's right, rather than what is acceptable."
— Peter Drucker, author and management consultant
T
he world class tends to live by a code of ethics that says, "D o
what's right." S ince the masses tend to operate from a fear-
and scarcity-based consciousness, they are more prone to take
unethical shortcuts. T hey're not bad people; they're frightened
people, and frightened people are prone to errors in judgement.
O n the other hand, champions are operating from a love- and
abundance-based consciousness. T hey believe there is an unlimited
source of supply, and they have access to the source. T he world
class tends to be people of great faith, in one form or another.
T he common denominator is their faith in themselves and their
ability to create the life they've chosen. T hey trust themselves, and
they tend to trust others. T his solid mental foundation leads them
to do what they believe is right and fair in all their interactions
with others. While the middle-class thinker looks to the outside
world for answers, world-class thinkers look inside themselves.
T he great ones have a strong internal frame of reference, and they
treat people as they would like to be treated. I t has been said the
greatest among us answer to a higher calling, and that personifies
the champion. T he higher calling may come from inside them, or
from a higher power, depending on their belief structure. Wher-
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ever it comes from, it guides the great ones to do what's right, even
if it's unpopular.
~~ ACTION STEP FOR TODAY
When you're making decisions that demand ethical consider-
ation, ask this question: "What is the right thing to do?" Follow
your higher self and do it, even if it's unusual or unpopular.
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T h e G r e a t O n e s T h i n k B i g
"The life each of us lives is the life within the limits
of our own thinking. To have life more abundant, we
must think in limitless terms of abundance."
— Thomas Dreier, author
While average performers think about how to survive with the
least amount of pain and struggle, the world class thinks
big and plans their brilliant futures. Ask people around you what
they think about at any given time, and you might be surprised
to learn how many think about just getting by. The world class
refers to this as "selling yourself short." Their philosophy seems
to be, "If you're going to be thinking, you may as well think big."
Their love- and abundance-based consciousness is the engine that
drives their big thoughts and creative ideas. The great ones are
fearless and focused on manifesting their ultimate dreams. While
the middle class thinks about how to avoid pain, the world class
thinks about how to gain gratification. One group views the world
as a scary place, and the other sees it as an exciting adventure with
endless possibilities. The masses see life as a threat; the great ones
see it as a game. The difference in thinking is so dramatic between
these two groups that, when you talk to them, it's as though
you're speaking to people from different planets. The champions'
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abundance-based consciousness drives them to think and dream
bigger with each passing success.
~~ACTION STEP FOR TODAY
R eview your vision for your life, and think about your greatest
dreams. A re you selling yourself short? A re you thinking too
small? A re you letting fear hold you back from the abundance
of life? D o you really have what it takes to hit it big? (H int: yes!)
R ewrite your vision today and go bigger than ever. T rust in your
ability to find a way to make your dream come true. You can do
it!
~~I WORLD-CLASS RESOURCE
D o yourself a favor and pick up T he Magic of T hinking
B ig, by D avid J. S chwartz. I read it in 1984 and it changed
my life.
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C h a m p i o n s B u i l d C o c o o n s
"C hampions isolate themselves from the masses,
not out of pretension, but out of practicality.
T hey know consciousness is contagious."
— Steve Siebold
O
ne of the things champions are famous for is their ability to
build cocoons to protect their thought processes from the
disease known as lack consciousness. I n short, champions only
hang out with other champions. While the middle class judges
this as pretentious and elitist, the great ones believe it's essential
to their success. C hampions believe consciousness is contagious,
and know they will become the average of their closest friends
and associates. T he great ones aren't gamblers. T hey prefer to
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be the house. Part of that philosophy is surrounding themselves
with people of equal or greater consciousness. The great ones
know they don't have the luxury of thinking negative thought.
They know one fear-based thought has the power to suffocate a
life-changing idea in its infancy. The cocoon protects their con-
sciousness from the onslaught of fear and scarcity. In addition
to surrounding themselves with other champions, the world class
reads and listens to inspiring books and recordings. Many invest
time in spiritual development to strengthen their faith. They attend
seminars and workshops to increase their level of awareness and
network with other champions, and they also give back to their
communities and involve themselves with people who are leaders
and activists. In essence, the world class creates an environment
firmly entrenched in prosperity consciousness that serves as the
rich soil necessary for them to manifest their ultimate vision.
~~ACTION STEP FOR TODAY
Keeping in mind that consciousness is contagious, and that the
people around you can either help you expand your thinking
or inject fear and scarcity into your soul, list the people in your
inner circle. Is it time to upgrade your cocoon?
COCOONING
Friends and Associates
Listening To Tapes/CDs By Sucessful Authors, Speakers, Philosophers
Reading World-Class Books and Publications
Listening To World-Class Programming CDs
Watching UpliftingTelevision and Movies
Positive vs. Negative Entertainment
Living Conditions,Surrounding Yourself in a Climate of Abundance
~~I WORLD-CLASS RESOURCE
Pick up The Dynamic Laws of Prosperity, by Catherine
Ponder. Read this book with a highlighter in hand. It's a
classic.
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167
T h e W o r l d C l a s s C h o o s e s
R e p e n t a n c e O v e r B l a m e
"I t is important to admit your mistakes, and do
so before you are charged with them. I seize the
earliest opportunity to assume the blame."
— David Ogilvy, 1911-1999, cofounder,
Ogilvy & Mather Advertising
A
devastating trait of the middle class is their tendency to blame
other people, circumstances and events for their shortcom-
ings. While average performers avoid responsibility for their fail-
ures, the world class tends to repent. T he heart of the champion's
consciousness is the belief that all of us are responsible for our
own successes, failures and errors in judgment. With this level of
conviction, the great ones usually choose to repent, as opposed to
making excuses or blaming others. T hey are the first to apologize
and the last to lash out. Many times they take responsibility for
breakdowns or failures not directly related to their own actions.
T his behavior stems from the belief that their elevated level of
awareness makes them responsible for watching out for others
who are less aware. I t's the parent taking responsibility for the
child's behavior. While average performers are too busy protecting
their egos, the world class operates from a spirit-based conscious-
ness. T his gives them the power to change their minds and beliefs
if a more accurate truth is realized, without their ego getting in the
way. T he great ones have evolved enough to recognize the damage
their ego can inflict in any given situation. While most champions
possess a very healthy ego, they use it to fuel their ambitions, not
govern their behavior. I n other words, when it comes to interacting
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with people and problem solving, they bypass their egos and tap
their spirits. When champions are wrong, they repent, take respon-
sibility and apologize. This spirit-based consciousness creates an
emotional connection with people and fosters more harmonious
relationships.
lIACTION STEP FOR TODAY
Think of an event, circumstance, or behavior for which you
were responsible, yet chose not to admit fault and repent. As
an experiment, go to the other people involved and apologize.
See what happens. Notice how their attitude shifts from ego to
spirit, and the level of connection you create as a result. Is this
spirit coming from inside the person, or from outside, by way of
a higher power? Wherever you believe this spirit originates, the
power of repentance cannot be overstated.
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T h e G r e a t O n e s G r o w U p
"People mired in adolescence have no way of knowing that
the best is yet to come; it is just past the point where you take
responsibility for yourself and your relationships, and leave
your self-pity behind. Adulthood has been vastly underrated."
— Dr. Frank Pittman, psychiatrist
WM
e the masses are still wallowing in the past and wonder-
ing why things couldn't have been better, the world class
grows up and gets on with the great game of life. Most people
have never outgrown their adolescence when it comes to con-
trolling their emotions. They are still feeling sorry for themselves
and being heavily influenced by the people around them. Fear is
an example of this extended adolescence. Children are afraid of
many things that pose no actual threat to their well being, such as
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monsters under the bed or in the closet. T he adult masses have
the same irrational, made-up fears of events that pose no actual
threat, yet hold them back from becoming champions. T he fear of
rejection, the fear of public speaking, and the fear of success are
three examples. When we allow ourselves to buy into these ado-
lescent fears, we are in essence, behaving like children. C hampions
know that growing up emotionally is essential to achieving world-
class results. T he great ones still feel fear, but choose to confront
their fears and ask themselves if the threat is real or imagined. T his
critical thinking skill enables the champion to move past many
of the obstacles that stop the middle class before they even get
started. Many broken marriages are a result of adolescent expecta-
tions. T he amateur thinker enters the relationship believing their
partner has no faults. A s times passes and these faults are revealed,
the amateur wants to end the relationship and find someone with
fewer faults. T he pros are grown up enough to know that all of us
are fallible human beings with multiple strengths and weaknesses,
and that the successful integration of two lives under one roof
takes dedication and work. P rofessional performers grow up and
discover that nothing good comes easy, and if it did, we probably
wouldn't appreciate its true value. T he great ones expect to fight
for what they want, so when they hit the inevitable obstacles along
the way, they are neither surprised nor intimidated. I t all begins
with their decision to grow up.
~~ ACTION STEP FOR TODAY
E xamine the areas of your life and ask yourself this question: "
A m I behaving like an adult in this area...or like a child?"
f
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C h a m p i o n s E m b r a c e D i v e r s i t y
"Diversity is a competitive advantage. Different people
approach similar problems in different ways."
— Rich McGinn, CEO, Lucent Technologies
T
he world class has abandoned any notion or belief that one
race, creed or color is any better then the next. They openly
embrace ideas and consider ideology from people of different gen-
erations, cultures, and philosophies, knowing that every one of us
has something to contribute. While amateur thinkers can be quick
to judge a book by its cover, the great ones see beyond the package
and into the soul. The difference can be summed up by the level
of consciousness under which each group operates. With fear and
scarcity at the helm, the masses have a sneaking suspicion that
anyone different from them is a threat to their security. Since fear
breeds fear, the only way the problem can be solved is to abandon
this consciousness altogether and ascend to thoughts of love and
abundance. This is where the world class resides. They embrace
diversity, because they are filled with a spirit-based thought pro-
cess that is devoid of ego, pretense and fear. Simply stated, the
world looks very different when viewed though the eyes of love.
IACTION STEP FOR TODAY
Set a goal to make a new friend or business contact of a differ-
ent race, political affiliation, sexual preference, culture, religion
or philosophy. Make a commitment to do this at least once a
quarter, and you'll be delighted at the insights you'll gain from a
group you may have previously misunderstood.
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T h e G r e a t O n e s U s e
W o r l d - C l a s s L a n g u a g e
"La ngua ge is the picture a nd counterpa rt of thought."
— Mark Hopkins, author
T
he fa stest wa y to identify a person's level of consciousness is
by listening to the wa y they use la ngua ge. Big words a nd fa ncy
phra sing don't mea n much. As a ma tter of fa ct, it ca n hinder your
a bility to communica te effectively. When I sa y "use la ngua ge," I
mea n wha t you sa y a nd how you sa y it. A cha mpion distinguishes
himself by the a ttitude his words convey. You ca n spot a world-
cla ss thinker by listening to his ordina ry conversa tion. A cha m-
pion is optimistic, future-oriented a nd confident, a nd their words
a nd enthusia sm reflect this thought process. While a middle-cla ss
thinker ta lks a bout "just getting by" a nd "working for the week-
end," a cha mpion uses words such a s "thrive" a nd "prosperity"
a nd "love". The la ngua ge you use tells the world how you think
a nd serves to reprogra m a nd strengthen your belief in wha t you
sa y. An a vera ge thinker ca n progra m himself for a bunda nce a s
ea sily a s he ca n progra m himself for mediocrity! The universe
doesn't ca re; it must give you wha t you a sk for by na tura l la w So
in essence, you either ta lk yourself into a bunda nce or into sca rcity
. . . by choice. Most of the world-cla ss performers I've coa ched or
competed with were una wa re of this initia lly, yet, a t some point in
their lives, lea rned the truth. Through self-educa tion, they lea rned
the power of progra mming through la ngua ge. Thousa nds ha ve
sa id this one idea contributed more to their success tha n a nything
else. They now know they ca n ta lk themselves into a ny rea lity they
desire. The lower levels of consciousness spea k the la ngua ge of
I N N I I I 11111111•1I111111MI I MI I MI I III N E Mial', _
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1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
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fear and scarcity.The great ones speak the language of love and
abundance.
~~ACTION STEP FOR TODAY
Become hyper-aware of how people around you talk Listen to
the words they use to describe their experiences.Based on this,
evaluate their level of consciousness.Begin to monitor your lan-
guage, and ask yourself the same question.You're going to be
shocked by how easy it is to recognize middle-class conscious-
ness, and how simple it is to upgrade to the world class.The
secret is becoming more aware.
~~I WORLD-CLASS RESOURCE
Invest in Power Linguistics, by Dave Yoho.
Visit www.daveyoho.com
171
Ch a m p i o n s Un d e r s t a n d
Ca u s e An d Ef f e c t
"Society constantly expends its efforts to correct effects
rather than causes, which is one reason why the development
of human consciousness proceeds so slowly."
—Dr. David Hawkins, MD., Ph.D, author
T
he masses tend to focus on effects, rather than on the causes
that create the effects.The world class goes directly for the
cause and lets the effects take care of themselves.This is most
evident in the area of weight loss.America is the fattest coun-
try in the world, with more than 65% of our population over-
weight and 27% are obese.This effect is leading many Americans
down the road to diabetes, heart disease and death.So how do
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
255
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the masses solve the problem? T hey swallow pills, go on crash
diets, and starve themselves until they can no longer stand it. A ll
these methods treat the effects. T hey're an external solution to an
internal problem. T he cause is the way people think about food
and exercise, and the solution is to change those thoughts. When
those thoughts are upgraded from middle class to world class, the
weight problem gently fades and never returns. T he internal prob-
lem is solved with an internal solution. O ur level of health and
fitness, like everything else in our lives, is the direct manifesta-
tion of how we think. I t's the outward appearance of our internal
thoughts. A verage thinkers are unaware of this truth, and would
most likely reject it as being too pedestrian to work even if they
were made aware of it. L ike most of the secrets of the world class,
it's simple and straightforward. C ause and effect are no different,
yet the great ones go from knowing this to actually using it. T hat's
one of the reasons we call them champions.
~~ ACTION STEP FOR TODAY
L ook at the major areas of your life and ask what's holding you
back from getting better. N ext, identify the causes that are creat-
ing the effects, and set a goal to attack the cause and solve the
problem.
172
Th e W o r l d Cl a s s Re l i e s On
In f i n i t e In t e l l i g e n c e
"R eligion is about obedience. S pirituality is about self-discovery?'
— Bill Gove, 1912-2001, the father of professional speaking
T
he world class's spirit-driven consciousness is one of the big-
gest advantages they have in business and in life. C hampions
256
 
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S

are not ashamed to ask for help, whether it comes in the form
of a mentor or someplace higher. One of the ancient secrets of
the great ones is asking for guidance and wisdomfroma higher
power. Secularists call it meditation; the spiritual call it prayer.
Secularists believe the wisdommeditation offers comes from
inside the subconscious mind. The spiritual believe their wisdom
comes fromGod. Some people believe it taps into both. What-
ever their individual belief, the great ones believe in a source of
infinite intelligence upon which they can draw. Champions know
the secret to connecting to a higher plane is tuning into the vibra-
tional frequency of the source. This begins by quieting the mind.
The secularists seek out a quiet place; the spiritual often go to
church or a chapel. The goal is to create sufficient space between
their thoughts in order to gain perspective and begin thinking on
a higher frequency.
~~ ACTION STEP FOR TODAY
Ask this critical thinking question: "Do I use meditation or
prayer as a means of gaining wisdom?" If yes, the next question
is, "AmI meditating or praying out of love or fear?"
~~I WORLD-CLASS RESOURCE
There's a Spiritual Solution to Every Problem, by Dr. Wayne
Dyer.
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
257
173
e
T h e G r e a t O n e s M a n i f e s t E n e r g y
"The real difference between men is energy. A strong
will, a settled purpose, an invincible determination,
can accomplish almost anything; and in this lies the
distinction between great men and little men."
— Thomas Fuller, 1710-1790, African slave and mathematician
T
he engine behind every great champion's success is energy in
three forms: physical, mental and spiritual. Because the world
class operates from a love- and abundance-based consciousness,
they appear to have almost boundless energy. At a lower level,
the masses operate from fear — the biggest energy sucker known
to man. Love attracts energy; fear consumes it. Is it any wonder
average people are tired and worn out half the time? The masses
unconsciously deplete their own energy. Champions create energy
through their thoughts, and their thoughts produce feelings that
reinforce their belief that everything happens for a reason. The
great ones believe they are destiny's darlings; that they were born
to win. No matter how bad things get, they believe the universe
is conspiring to help them. This belief in universal favor becomes
a self-fulfilling prophecy and attracts all three forms of energy.
This pattern creates a psychological tidal wave of momentum that
drives performers beyond normal limits of energy. In contrast,
middle-class performers think thoughts and manifest feelings
rooted in fear, which drains energy and attracts additional fear. The
masses suffer physical, mental and spiritual fatigue from their own
thought processes. They are the architects of their own destruc-
tion, even though they are completely capable of redesigning their
consciousness. By natural law, energy is created or consumed by
thought, and the great ones choose to create it.
r
a
2 5 8  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S Of T H E W O R L D C L A S S
~~ACTION STEP FOR TODAY
Be aware of the thoughts you have and ask yourself if they are
creating or consuming energy. Just for today, allow only energy-
generating thoughts to occupy your mind. Notice the physical,
mental and spiritual impact it has on you.
II I WORLD-CLASS RESOURCE
For further study, pick up a copy of Power vs. Force, by
David R. Hawkins, M.D., Ph.D. This book is 300 pages of
solid research, guaranteed to stir the deepest parts of your
imagination. You may never see human behavior the same
way again.
1 7 4
C h a m p i o n s E m b r a c e N o n l i n e a r T h i n k i n g
"Nonlinear thinking is the manifestation of a performer's
flaming desire to breathe life into his or her ultimate vision."
— Steve Siebold
N —o n l i n e a r thinking has been referred to as "thinking out of
the box." The root of this thought process has more to do
with philosophy than strategy. When the middle class says, "it's
impossible," the world class agrees. Then they say, "but if it were
possible, how would it be done?" This is why professional per-
formers are the ones who solve society's most complex problems.
The masses believe problem solving stems from knowledge. The
great ones believe it stems from will. Once they have established
the will to succeed, there is no turning back. Their incredible deter-
mination creates the need for nonlinear thinking, combined with
boundless energy. Champions also earn money in nonlinear ways.
While the masses essentially trade their time for money, the great
ones realize this is probably the worst way to acquire wealth. Using
nonlinear tools such as compound interest, employees, network
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
 
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marketing, joint ventures, strategic alliances, and others, they build
wealth by creating leverage. T he upper class, classified as wealthy
in financial terms, generates their money primarily by their job or
business. T he world class, often classified as super-rich in financial
terms, generates their money primarily through investments. T he
bigger the champion, the more they use leverage as a tool in all
areas of life, and it all starts with a nonlinear thought process.
~~ ACTION STEP FOR TODAY
E xamine your problem-solving thought processes. N otice
whether you're thinking in linear or nonlinear terms. T ake a
second look at your biggest problems. I s it possible to take a
nonlinear approach to solving them?
175
Th e W o r l d Cl a s s G e t s Pa i d To Th i n k
"C reative thinking is today's most prized, profit-producing
possession for any individual, corporation or country. I t has
the capacity to change you, your business and the world."
— Robert 1? Crawford, author
T
oday, the highest-paying position in business is the profes-
sional thinker, and the world class knows it. While amateur
thinkers continue to follow the old-world philosophy of "hard
work is the key to success, " champions have evolved over the years
from working harder, to working smarter, to critical thinking. T he
age of the mind has caused confusion among the masses because
of its nonlinear nature. C reative thought flourishes in a mental
climate of peace, quiet, and harmony, and cannot be coaxed or
coerced. A ny attempt to force it produces congestion and stifles
the neurological network. T he secret to world-class thinking is cir-
culation, and the key to circulation is letting go. T he great ones
260  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
never attempt to control or force thoughts; they simply create
a climate in which creative thought can flourish and grow. The
masses will tell you the corporate CEOs and other executives are
overpaid, because they think in linear terms. Average people are
still dividing the executives' salary by the number of hours they
spend at the office. That's why the masses believe the world class
is overpaid. In truth, most executives are underpaid, considering
they spend nearly every waking minute thinking about how to help
their companies grow and prosper. When average people go home
after forty or fifty hours of work, executives are almost always
still on the job. They may not be in the office, but the office is
on their mind. The days of using physical strength to prosper are
over. From this point forward, the world belongs to the men and
women of the mind.
~~ ACTION STEP FOR TODAY
List five ways you can increase your value to your business or
career by creating new ideas.
~~I WORLD-CLASS RESOURCE
Read How Rich People Think,
howrichpeoplethinkbook.com
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
2 6 1
176
T h e G o o d A n d G r e a t A r e
S e p a r a t e d B y A R a z o r ' s E d g e
"Desire plus sacrifice plus discipline equals preparation.
Preparation plus success equals confidence. Mental
toughness plus pride equals perseverance. If you have
confidence and persevere, you will always have the edge.
If you have the edge, you will succeed. Eventually."
— Howard Ferguson, 1938-1989, wrestling coach, author
A
verage people tend to believe world-class performers are so
superior, so far out in front, so much smarter and more tal-
ented that there is absolutely no way they could become one — and
it's not true. It's not even close. The truth, as the evidence in this
book suggests, is there is really only a razor's edge separating the
good from the great, or the middle class from the world class.
Granted, it's a razor's edge in many different areas, a series of criti-
cal subtleties that makes all the difference. The real question this
book presents to middle-class performers is this: is it possible for a
person of average intelligence and modest means to ascend to the
throne of the world class? The answer is an enthusiastic YES! Of
course it's possible. The question is not one of possibility, but of
will. History has shown us the majority of people will not rise up
and take the challenge. They could — they have the intelligence and
the potential — yet they won't. It's not because they lack desire, but
because they don't believe it's possible. They are tired of being dis-
appointed. It's easier to simply turn on the television, or engage in
some other mind-numbing activity. Could they alter their level of
expectation and forge ahead? You bet! Through language change
and visualization, they could artificially manufacture a higher level
262  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
of expectation, regardless of where they are now Again, the sta-
tistics say most will never even attempt it. When you go pro, it's
much easier to compete against amateurs. At the risk of sounding
preachy, I have been both an amateur and a pro, and I highly rec-
ommend going pro. Emotionally and mentally, it's actually much
more comfortable after you cross the barrier. How do you go pro?
It's simple. You decide to do it. Period. Then just go back through
this book with a highlighter and model the thought processes,
habits, and philosophies of the great ones.
IACTION STEP FOR TODAY
Conduct a critical analysis of yourself as a performer. Rate your-
self on a scale of 1 to 7, 7 being highest, in terms of the following
habits: sacrifice, discipline, confidence, pride, and mental tough-
ness. If you scored less than 7 in any area, make a commitment
to do further study on this habit. Any change or improvement in
any of these habits has the power to rocket your results.
~ ~ I WORLD-CLASS RESOURCE
Get a copy of the late Howard Ferguson's classic, The Edge:
The Guide to Fulfilling Dreams, Maximizing Success and
Enjoying a Lifetime of Achievement. This book has become
a collector's item for top performers everywhere. It's loaded
with quotations and philosophies of many of the world's
most outstanding athletes.
iS
 
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2 6 3
177
S

S c h o o l I s N e v e r O u t F o r T h e G r e a t O n e s
"The A students work for the B students, the B students work for
the C students, and the D students dedicate the buildings. The
most successful among us are not always the class valedictorians,
but they are the best self-educated people on the planet."
— Unknown
wenty years ago, why some people were so much more suc-
cessful and fulfilled than others was a mystery to me. Were
t they smarter? More educated? More talented? The answer is no.
Oh, I've come across a genius or two over the years, but 99% of
the time, the answer is much simpler. The great ones become great
because they are more mentally tough. Through time and effort,
they have learned to take control of their thoughts, feelings and
attitudes in the game of life and in turn, life has rewarded them
handsomely. You can do the same thing if you'll commit yourself
to never ending personal growth and development. I've said this
many times throughout this book, but it's worthy of repeating:
Champions invest time in getting better. School is never out for
the great ones. Have you ever been to the bookstore and wondered
who reads all those business and self-improvement books? It's not
the poverty class, or the working class, or the middle class. It's the
world class. The people who need it most wouldn't even consider
it, and the people who need it least wouldn't consider missing it. A
never-ending cycle of self-education is the centerpiece of world-
class consciousness. All it takes to get started is a decision to do
it. Throughout this book, I've referenced the old cliche, "The rich
get richer and the poor get poorer." When I first began studying
mental toughness, I didn't understand why. I do now After reading
this book, I hope you do, too.
2 6 4  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
~~ ACTION STEP FOR TODAY
Ask yourself these critical thinking questions:
1) Am I really committed to going pro?
2) Am I willing to do whatever it takes to fulfill my
vision?
3) Am I willing to put a plan together to implement the
suggestions in ....this book?
A S S  
T H E T H O U G H T P R O C E S S E S , H A B I T S A N D P H I L O S O P H I E S O F T H E G R E A T O N E S
2 6 5
ny
 
L e a r n i n g R e s o u r c e s
he
 
• How Rich People Think
www.howrichpeoplethinkbook.com
• 177 Mental Toughness Secrets -CD Album
www.mentaltoughnesssecrets.com
• Coaching 177 Mental Toughness Secrets
www.coachingmentaltoughness.com
• Mental Toughness Blog
www.MentalToughnessBlog.com
• Mental Toughness University
www.mentaltoughnessuniversity.com
• Mental Toughness College
www.mentaltoughnesscollege.com
• Mental Toughness Mastery
www.mentaltoughnessmastery.com
• The Making of a Million Dollar Mind
www.milliondollarmind.com
• Fatloser -Mental Toughness for Weight Control
www.fatloser.com
• Die Fat or Get Tough
www.diefatbook.com
2 6 6  
1 7 7 M E N T A L T O U G H N E S S S E C R E T S O F T H E W O R L D C L A S S
• Speaker Steve Siebold
www.speakerstevesiebold.com
• Bill Gove Speech Workshop
www.feepaidprofessionalspeaker.com
• Public Speakers Blog
www.publicspeakersblog.corn
• Free Speaking Course
www.freespeakingcourse.corn
A b o u t T h e A u t h o r
Steve Siebold is a former professional athlete and national coach.
He's spent the past 26 years studying the thought processes, habits
and philosophies of world-class performers. Today he helps For-
tune 500 companies increase sales through mental toughness train-
ing. His clients include Johnson & Johnson, Toyota, and Procter &
Gamble. His national television show: Mental Toughness with Steve
Siebold, won the 2007 Telly Award for best motivational show
Steve has appeared on The Today Show, Good Morning America,
ABC News, FOX Television, CBS, TBS, BBC in Europe, NBC
Australia and dozens of others. As a professional speaker, Steve
ranks among the top 1% of income earners worldwide. Steve's
blog, wwwmentaltoughnessblog.com, is one of the fastest grow-
ing personal development video blogs on the Internet, with thou-
sands of subscribers around the globe.
Steve has been married since 1986 to Dawn Andrews. The couple
spends summers on Lake Lanier in North Georgia, and winters in
Palm Beach County, Florida.
281

177 [UENTAL TottcttNEss
SEcRETs oF TttE [tlIoRLD OLAss
The Tho ught Processes, Habits

And Philos ophies 0f The Great 0nes
T}lIRD EDITIO]'I

Steve Siebold

177 [Ulrtlrm Toucttl'rEss STcRETS
oF TttE WoRLD Cmss
The Thought Processes, Habits And Philosophies 0f The Great 0nes

Steve Siebold

Published by London House wwuz londonhous epres s. com
@ 2010 by Steve Siebold

All Rights Reserved. Printed in the United

States.

No pafi of this book

may be reproduced, stored in

or introduced into a retrieval system, or transmitted, in any form or by any means (electronic, mechani-

cil, photocopying, recording or othenxrise) without the prior written permission of the copyright owner.

Ordering Information
To order additional copies, visit mentaltoughnes s s ecrets. com or call 561-733-9078

ISBN: 978-0-97 55003-5-4

Credits
Editor: Gina Carroll
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Dedication

This book is dedicated to the three most important people in my life, for their never-ending love, support and encouragement in the
rea)tzatton

of my goals and dreams.

Dawn Andtews Siebold, my beautiful, loving wife of almost 20
years. You are my soul mate and best friend.

I

feel best about me

when I'm with you. We've come
you.

a

long way since sub-man. I love

Walter and Dolores Siebold, my parents, for being the most Ioving and supporting parents any kid could ask for. Thanks for everything you've done for me. I love you.

IV

and for always encouraging me every step of the way. To Keith Harrell. Bill lived a longer. for your friendship. For always pushing me to think big. To Lou Wood. guidance and endless referrals. There would be no Gove Siebold Group without you. the great Bill Gove. and for your ongoing feedback during the mental toughness process. V . Spider. Spannuth. for introducing me to Bill Gove. for loving and taking care of Bill for all those years. To John R. for promoting Gove Siebold Group tirelessly over the years. To Ada Gove. for everything you taught me and all the fun we had together building Gove Siebold Group. and for showing me how the system works. for being a great friend and mentor. A speaker could never have a better client. and for always supporting our work at Gove Siebold Group. healthier and richer life because of you. I miss you. A person could never have a better friend. To Bob Proctor. for your friendship.Acknowledgements To my late business partner and best friend. We will meet again. To Larry Wilson.

Dr. Brian Tracy. Tony Alessandra. Dave Yoho. for helping me find my way home. the original great one. Nido Qubein. To Brian Lee Allen. Patricia Fripp. To Jay Travis and Christy Travis Hey. Randy Gage. VI . Jim Tunney. Bill Brooks.To all of the members of Gove Siebold Group's National Board of Advisors: Dr. Mark Victor Hansen. For all of your advice and guidance over the years. Ray Pelletier. for being a great friend and mentor when I needed you most. Larry Wilson. To Magic Sammy Lankford. for being the example of what's possible as adults when you begin the mental toughness process as children. Jim Cathcart. Bob Proctor.

And a steady diet of "high-performance thought food" is contained in 177 Mental Toughness Secrets of the World Class. Your performance is the effect. For better or worse. the "thought food" of champions. VII . is not an ordinary coach.Foreword It's important to understand that the author of this book. Your thinking is the cause. It's your recipe for a great life. You're the one who swallows your thought food. What you eat influences your energy and your body's performance. you're the only one who is accountable for what you swallow (think). are a coach? You are the one who chooses your thought food. In fact. Steve Siebold. Why? You already know that good performance coaching is like eating healthy food.pure cause and effect. watching others play. And. the coach of what thoughts are in your head. think about your life. So eating healthy food just makes good sense. it makes Performance Champions. you are your own head coach. wishing you could be the star performer? No matter how you've answered these questions. How well are you performing in the areas of your life you deem to be most important? Are you thriving or just surviving? Are you at the top of your game or sitting on the bench. As you ponder whether or not this book is for you. did I mention that you. but a world-class Mental Toughness Coach. too. you're going to want to read this book. But what controls how well you perform? What you think controls how you perform -. So thinking the right thoughts (and acting on them) makes great sense. Oh.

This book shares this food with you. the best of the best feed their brains similar thought foods. . "I'll have what the champion performers are having. Larry Wilson Founder Wilson Learning Co-author of Play to Win. He's here to assist you in making the best choices possible -. Steve makes it easy and convenient for you to say. Steve is my good friend and your primary assistant coach.But don't despair. start the Mental Toughness diet now! Start today Playing to Win the Great Game of Your Life. Steve is here to save the day. you've got to Think like a champion. The Great Game of Life. Choosing growth over fear in work and in life and author of the personal growth process. There's a champion performer inside you just waiting to Get in the Game and lead a life really worthy of living." If you want to Be like a champion.the thoughts you feed your brain. No surprise. Come on coach. He does this by studying the thought diets of the highest performers in a variety of fields.

I knew I had the talent to make my dream a reality. I became fascinated with what it takes to become a champion. My friends said I was obsessed. After I hung up my racquet for the last time. and some new All of them have the power to catapult your results. and that's as high as I could seem to reach. being coached by and observing world-class performers since I was six years old. I hovered around the Top 500 in the world.Introduction I have had the privilege of competing against. I spent every free moment conducting interviews with champions. reading their books and studying everything I could get my hands on about the psychology of peak performance. Deep down. As a matter of fact. This book is the result of my 20-year obsession. Some will be familiar. but sometimes it seemed like it. When I started to implement the ideas in this book. Starting in 1984. my whole life changed. This book is loaded with ideas you can implement immediately. I became obsessed with uncovering the mental toughness secrets of champions. My dream was to be ranked among the Top 10 players in the world. They were right. just practical thought processes. no matter how high you're flying. As a junior tennis player competing throughout the United States from ages 7-18. There's no magic here. This book contains no theories. either my own or that of our clients. It wasn't overnight. coaching. the people who get the most value out of our mental IX . At my best. but I fell short. Every secret comes straight from the street of experience. and I knew the missing link was mental. habits and philosophies drawn from the greatest performers in the world.

"Which one am I?" Of course there are no 'average people'. and the tougher you get. which means that at times you may find yourself slightly offended. Now that you know my story. I can honestly tell you that many times I stillthink like a complete amateur. just average performers getting average results. you know this is true for me. I hope you'll decide to join the club. We are all equal as human beings. They are always trying to gain an edge and get better. I've held nothing back in this book. Canada. 2004 Mexico City. Steve Siebold May 1. which is one of the reasons I think so highly of them. and 10 other countries. my mental toughness growth is still a work in progress. Mental toughness is the ticket to becoming one of the great ones. This book is constantly comparing 'average people' with 'world-class people'. I simply use these terms in reference to performance and results. It's been said that speakers and writers espouse wisdom on the very topic they need most. the bigger you'll dream and the more fun you'll have. The good news is that mental toughness is a skill that can be learned. operating out of the same middle-class consciousness that I ridicule in this book. These terms are used to get your attention and make you ask. After 20 years of studying and teaching mental toughness to people throughout the United States. Mexico X . After all these years.toughness process are the world class.

Contents Dedication Acknowledgements Foreword Introduction III V VII IX 21 24 1 The World Class Operates From Objective Reality 2 World-Class Wealth Begins With World-Class Thinking 3 Champions Have An Immense Capacity For Sustained Concentration 26 27 29 30 32 4 Champions Are Driven By Emotional Motivators 5 The Great Ones Separate Truth From Fact 6 Champions Lead Through Facilitated Introspection 7 The Great Ones Know They Are Unaware 8 Champions Develop World-Class Beliefs Long Before They Become Champions 33 35 36 9 Champions Embrace Relativity 10 The World Class Compartmentalizes Emotions 11 The World Class Connects To The Source Through Gratitude 37 12 Champions Know Adversity Is The Catalyst Of Mental Toughness 39 XI .

7 13 The Great Ones Do It All With Class 14 Champions Make 'Do or Die' Commitments 15 The World Class Is Consistently Great 16 Champions Understand Logic vs. Emotion 17 Champions Are Willing To Suspend Their Disbelief 18 The World Class Is Ferociously Cooperative 19 Champions Are Curious 20 The Great Ones Possess Supreme Confidence 21 Champions Evolve From Competing to Creating 22 Champions Remember Their Roots 23 The World Class Never Bows To Criticism 24 Champions Believe In Choice 25 The World Class Embraces Metacognition 26 Professional Performers Don't Require Immediate Compensation 40 41 42 44 46 47 48 50 51 53 55 56 57 58 59 60 62 63 64 27 Champions Embrace Conflict For Growth 28 Champions Are Comeback Artists 29 The Great Ones Are Masters Of Their Work/Rest Cycles 30 The World Class Is Coachable 31 Champions Are Mentally Engaged In The Creative Process XII .

32 Champions Operate With A Clear Conscience 33 Common Sense Is The Foundation Of High Performance 34 Champions Always Strive For Greater Competence 66 67 68 35 Champions Develop Bravery In The Battle For Their Dream 70 36 Champions Hold Strong Convictions 37 The Great Ones Know The Power Of Conversation 38 Champions Are Decisive 39 The Great Ones Choose Discipline Over Pleasure 40 The World Class Is Determined To Win 41 Champions Dedicate Their Lives To Greatness 42 Champions Are Driven By A World-Class Belief System 43 The World Class Has Great Expectations 44 The Great Ones Are The Most Enthusiastic People Alive 45 Champions Love What They Do 46 Champions Create A Winning Environment 47 The World Class Makes Exercise A Priority 48 The Great Ones Are Professional Failures 49 Champions Have Tremendous Faith 50 Champions Handle Fear Like A Snake Charmer 71 72 73 75 76 77 79 80 82 83 84 86 87 89 90 XIII .

Not Acquiring And Possessing 111 112 68 Champions Believe In Honesty XIV . . They Just Give 62 The World Class Is Obsessed With Their Goals 63 The Great Ones Believe They Cannot Fail . They Can Only Learn And Grow 106 107 108 109 64 Champions Are World-Class Communicators 65 Champions Are Products Of Their Habits 66 The Great Ones Understand The Power Of Humility 67 The World Class Achieves Happiness From Being And Becoming...51 The Great Ones Evolve From Fear To Love Based Motivation 91 92 94 95 96 97 98 100 101 102 103 105 52 Champions Understand The Limits Of Money 53 Champions Are Future-Oriented 54 The Great Ones Challenge The Facts 55 Champions Are Driven By Fun 56 The Great Ones Learn To Forgive 57 Champions Know Why They Are Fighting 58 Champions Know Very Good Is Bad 59 The World Class Embraces Free Enterprise 60 Champions Believe In Global Citizenship 61 The Great Ones Don't Give Back . .

69 The World Class Knows Great Ideas Are The Solution To Success 113 114 115 117 119 120 121 123 124 125 126 127 129 130 131 133 70 The Great Ones Are Products Of Their Own Imagination 71 Champions Don't Let Feelings Get In Their Way 72 The World Class Operates From Love And Abundance 73 World-Class Leaders Are Willing To Get Fired Everyday 74 Champions Don't Care Who Gets The Credit 75 Champions Are Zealots For Change 76 The Great Ones Operate With Integrity 77 The Great Ones Are Bold 78 Champions Are Interdependent 79 The World Class Knows The Leader's Primary Role 80 A World-Class Attitude Leads To World-Class Happiness 81 Champions Seek Balance 82 Champions Are Professional Listeners 83 The Great Ones Are Masters Of Momentum 84 World-Class Achievement Requires Teamwork 85 Champions Evolve From Proving Themselves To Expressing Themselves 134 136 137 86 World-Class Managers See Themselves As Change Agents 87 Champions See Mistakes As Intellectual Capital XV .

88 The Great Ones Only Negotiate Win-Win Deals 89 The World Class Builds And Nurtures An International Network Of Contacts 138 140 142 143 90 The Great Ones Never Hesitate To Seize Opportunity 91 Champions Are Masters Of Mental Organization 92 The World Class Catapults Their Consciousness By Overcoming Obstacles 145 146 148 93 The Great Ones Are At Peace With Themselves 94 Champions Know The Power Of Persistence 95 The World Class Pursues Power To Manifest Their Dreams 149 96 The Great Ones Always Push For Progress 97 Champions Praise People Lavishly And Often 98 The World Class Is Always Willing To Pay The Price 99 The Great Ones Are Aware Of Their Limitless Potential 100 Champions Prepare To Win 101 The World Class Is Committed To Personal Development 102 The Great Ones Are Problem Solvers 103 Champions Are Obsessed With Productivity And Results 104 The World Class Is Profit Driven 105 The Great Ones Take Responsibility 151 152 154 155 157 158 159 161 162 163 XVI .

106 Champions Take Risks 107 The World Class Has Tremendous Self-Respect 108 Champions Know Revenge Is For Amateurs 109 Champions Keep Things In Perspective 110 The World Class Raises Their Rate Of Vibration At Will 111 The Pros Reward Themselves For Execution 112 Great Leaders Understand Recognition 113 Champions Know The Power Of Programming 114 Champions Are Of Good Cheer 115 The Great Ones Are Learning Machines 116 Champions Change Their Emotional Responses 117 The Great Ones Have A Sense Of Urgency 118 The World Class Believes In Servant Leadership 119 The Great Ones Make The Complicated Simple 120 Champions Understand Success 121 Champions Thrive On World Class Self-Talk 122 The Great Ones Know Salespeople Drive All Business 123 Champions Know Security Is A Perception 124 The World Class Believes In Self-Reliance 125 The Great Ones Manufacture Their Own Self-Image 164 166 167 169 170 173 174 176 177 179 180 183 185 186 187 188 190 191 193 194 XVII .

Yet Lives In The Present 215 216 141 The Great Ones Know How To Say "No" 142 Champions Are Not Addicted To The Approval Of Others 217 143 The World Class Loves Liberty 218 XVIII .126 Champions Are Bold And Daring Visionaries 127 Champions Never Say Die 128 Champions Define Winning As Personal Progress 129 Champions Know Abundant Health Begins With Body Weight 196 198 199 201 202 130 The World Class Seeks The Wisdom Of The Ages 131 World-Class Employees See Themselves As Self-Employed 204 132 The Great Ones Aren't Afraid To Suffer 133 Champions Learn From Role Models 134 The World Class Believes In The Power Of Self-Understanding 208 209 211 212 213 214 205 206 135 The Great Ones Evolve From Success to Significance 136 Champions Know Humor Is No Joke 137 The World Class Is Character Conscious 138 The World Class Builds On Support 139 Champions Have A World Class Work Ethic 140 The World Class Dreams Of The Future.

144 The Great Ones Seek Solitude 145 Champions Are Happily Dissatisfied 146 The World Class Masters Time Management 147 Champions Follow The Results Matrix 148 Champions Avoid Delusion 149 Champions Feed Their Vision And Starve Their Fear 150 The Great Ones Are Powerful Public Speakers 151 The World Class Develops Emotional Intelligence 152 The World Class Forms Brain Trusts 153 The Great Ones Are Obsessed With Strategic Advantages 154 The World Class Reframes Painful Past Experiences 155 Champions Know Their Brains' Primary Purpose 156 The World Class Focuses On 'The Why' 157 The Great Ones Are Critical Thinkers 158 Champions Live By The Law Of Attraction 159 The Great Ones Use Mentors 160 Champions Are Congruent 161 The Great Ones Seek Fulfillment 162 Champions Escape Excessive Cognition 219 220 221 222 224 225 227 228 230 231 232 233 234 236 237 239 240 241 242 XIX .

163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 The Great Ones Are Masters Of Follow Up Champions Do What's Right The Great Ones Think Big Champions Build Cocoons The World Class Chooses Repentance Over Blame The Great Ones Grow Up Champions Embrace Diversity The Great Ones Use World-Class Language Champions Understand Cause And Effect The World Class Relies On Infinite Intelligence The Great Ones Manifest Energy Champions Embrace Nonlinear Thinking The World Class Gets Paid To Think The Good And Great Are Separated By A Razor's Edge School Is Never Out For The Great Ones Learning Resources About The Author 244 245 246 247 249 250 252 253 254 255 257 258 259 261 263 265 281 XX .

and world) my experience has been that performers at the middle-class levels of consciousness suffer the grandest delusions. and no one around them expects much. but are unwilling to pay the price. working. The poverty level is barely surviving and living in a very harsh set of circumstances. most people delude themselves into thinking they are working harder then they are. They are typically not concerned about climbing any higher. upper. The great ones' habits. In other words. It's the middle class that is most incongruent with reality. They are operating at a high enough level to understand that higher levels exist. coaching and working with perform- ers sfrom various fields. They're usually not expecting much. In other words. and that they are more competent than they actually are. the thought crosses their minds from time to time. pros operate from objective reality. middle. I've discovered most amateurs suffer from mild to severe delusion in relation to their efforts and competencies. Because of their low expectations. their actions are incongruent with their desires. actions. they delude themselves into thinking . HABITS AND PHILOSOPHIES OF THE GREAT ONES 21 1 The World Class Operates From Objective Reality "Amateur performers operate from delusion. Although they don't expect to get there." — Steve Siebold n 20 years of competing. The working class is punching a mental time clock and counting the days until retirement. Since this reality is too harsh to bear. and behaviors are totally congruent with the size and scope of their ultimate vision. (poverty. That's why we call them champions.THE THOUGHT PROCESSES. either. Of the five major levels of conscious awareness. they want to live the life of the world class.

They err on the side of over-practicing and over-preparing. . you must first be operating from a mindset of objective reality. The world class is brutally honest with themselves. Be honest and ask this critical thinking question: "Are my habits. they're not. It's a must-have for your mental toughness library. actions and behaviors congruent with the vision I have for my life?" WORLD-CLASS RESOURCE Get a copy of Leadership and Self-Deception. Self-deception and delusion have no place in the professional performer's consciousness. by The Arbinger Institute. Of course. to ascend to the top. They'll swear they are thinking about their vision all the time. but they're not. They'll tell you they're putting in far more time than they are. Champions know that.22 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS they are doing everything in their power to get ahead. This book made me reexamine my entire belief system. and they tend to look reality in the face. LEVELS OF AWARENESS (Individual World View) World-Class Consciousness — 5% of population Upper-Class Consciousness — 10% of population Middle-Class Consciousness — 70% of population Working-Class Consciousness — 10% of population Poverty-Class Consciousness — 5% of population ► ACTION STEP FOR TODAY Make a commitment to check delusion at the door.

The Middle Class is boastful — the World Class is humble. .//ry MIDDLE CLASS VS.The Middle Class is frustrated — the World Class is grateful.10.The Middle Class chooses fear — the World Class chooses growth.THE THOUGHT PROCESSES. 7. The Middle Class competes — the World Class creates. The Middle Class lives in delusion — the World Class lives in objective reality. 16.50AWMA KOWAW/ 23 O. The Middle Class denies their intuition — the World Class embraces their intuition.0. 14. 4. The Middle Class focuses on having — the World Class focuses on being.. The Middle Class seeks riches — the World Class seeks wealth.The Middle Class thinks they know enough — the World Class is eager to learn. The Middle Class hungers for security — the World Class doesn't believe that security exists. HABITS AND PHILOSOPHIES OF THE GREAT ONES 4. 8.The Middle Class is ego-driven — the World Class is spirit driven.400 00.The Middle Class trades time for money — the World Class trades ideas for money. WORLD CLASS 1. 17. 9. 13. 11. 5. 19.. 15. The Middle Class sacrifices growth for safety — the World Class sacrifices safety for growth.. The Middle Class loves to be comfortable — the World Class is comfortable being uncomfortable.The Middle Class is problem oriented — the World Class is solution oriented. The Middle Class operates out of fear and scarcity — the World Class operates from love and abundance. 6. 20. 18. 3.. 12.. The Middle Class has a lottery mentality — the World Class has an abundance mentality.The Middle Class sees themselves as victims — the World Class sees themselves as responsible.10 4 077.0. 7.The Middle Class has pipedreams — the World Class has vision. The Middle Class avoids risk — the World Class manages risk.The Middle Class slows down — the World Class calms down. 10. 2. 21.

The Middle Class coaches through logic — the World Class coaches through emotion. you are in control of money. 23. 25. The effect is lack of money. Even in the wealthiest nation in the world. If you got out of bed this morning because you had to. philosopher f you got out of bed this morning and went to work because you wanted to. The cause is thinking.Mt0M\ the 22. The Middle Class speaks the language of fear — the World Class speaks the language of love. The Middle Class believes their vision only when they see it World Class knows they will see their vision when they believe it. they don't believe it has much to do with acquiring money." Knowing this. They seek advanced degrees and certifications and are confounded when these things don't bring them riches. The middle class trades time for money. author. Albert Einstein once said. "a problem cannot be solved at the level of consciousness in which it occurs. yet very few academics are wealthy. 99% of the population is being controlled by money. money is in control of you. The Middle Class believes problem solving stems from knowledge — the Wold Class believes problem solving stems from will.24 SAV \It 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS PS* Wit . champions raise their level of consciousness by studying how the world class creates wealth. 2 World-Class Wealth Begins With World-Class Thinking "Wealth is the product of a man's capacity to think" — Ayn Ranch 1905-1982. While the great ones are strong advocates of higher education. The world class trades ideas I . The middle class believes formal education is the answer to acquiring wealth. 24.

Learn more about him at www. The poverty class talks about and regurgitates the past. Professional performers know money doesn't care which direction it flows. It is where their limited self-image tells them they belong. and the world class talks about ideas.com .bobproctor. as a whole. and they will find a way to make it back to the middle class. This man knows more about the mind/money connection than anyone alive." Where you feel most comfortable reflects your self-image. Karl Marx was sure the working class. Money flows like water from ideas. your current status. Give people operating at middle-class consciousness a million-dollar opportunity. ► ACTION STEP FOR TODAY Ask this critical thinking question: "At what level of monetary success do I feel most comfortable? a) poverty class b) middle class c) world class. The cause is how you think.it's such a simple concept that the majority misses it. and if you improve the cause. by Bob Proctor. you are simply attacking the effect. If you want to become wealthier. About 150 years ago. They know the world will bend over backward to make them rich if it will help them solve their problems. begin by raising your self-image by upgrading the self-talk you use regarding money and finances. the middle class talks about other people. would rise up and overcome oppression if they had a chance. Ideas -. HABITS AND PHILOSOPHIES OF THE GREAT ONES 25 that solve problems for money. What Marx didn't figure into the equation was the poverty-driven thought process of the people. If all you do is chase more money. the effect will take care of itself ►►I WORLD-CLASS RESOURCE Read You Were Born Rich. I study everything he produces like a scientist. It's all perception in the mind of the performer. The difference has nothing to do with reality. yet the answer to earning more than they can spend has been in their lap their whole lives. The middle class often scorns the world class out of frustration over a lack of money.THE THOUGHT PROCESSES. and most likely.

champions know sustained concentration of thought and action is usually the true key to their success. While average people see world-class performers' successes as a matter of intelligence or luck.26 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS 3 Champions Have An Immense Capacity For Sustained Concentration "Nothing can add more power to your life than concentrating all of your energies on a limited set of targets. World-class performers invest an inordinate amount of time and energy in selecting their major goals. author." — Nido Qubein. While average people haphazardly pursue loosely defined goals. philanthropist hampions are famous for concentrating their energy and efforts on what they want and blocking out anything or anyone who threatens that focus. the goal setting and planning process is an everyday habit of champions. speaker. While the masses consider making changes every New Year's Eve. and the first thing that hits them when they wake up. champions concentrate on the attainment of a singular purpose with an intensity that borders on obsession. champions put mental blinders on and move forward with dogged persistence and ferocious tenacity. When the goals are set. Worldclass performers create such an intense level of concentration to overcome challenges and achieve goals that it is the last thing they think about before they fall asleep. C . The great ones dream about their goals so frequently that they often keep pen and paper on the nightstand so they can quickly record any ideas or solutions that come to them in the middle of the night.

MMA M97 27 MOW. while internal motivation is nearly impossible to exhaust until the goal is achieved.THE THOUGHT PROCESSES. Since the masses lack this mental clarity and have no reason to suffer. by their dreams. desires and passions. such as material possessions and money. they quit as soon as the pain kicks in. The rah-rah. 4 Champions Are Driven By Emotional Motivators "When a performer begins to experience physical or emotional pain in the heat of the battle. HABITS AND PHILOSOPHIES OF THE GREAT ONES MAW/MW. by Brian Tracy. jump-up-and-down motivational pep talks are fun and temporarily motivating. asks the question: 'Why must I suffer?' The champion will answer the question with the vision they have carefully constructed. whose primary role is self preservation. This book is required reading for all Mental Toughness University clients in corporate America. Developing a world-class vision is the secret to world-class motivation. yet lack the real fire emotional motivators generate. and they will continue to fight. /MAIM MIWAYMMAMMA ZIA WMA WAVAMMWAMMAMMM MOMMA AMMAMW MMMIMMAMM." — Steve Siebold T he masses are primarily motivated by extrinsic motivators. External motivation is short lived. NI WORLD-CLASS RESOURCE Read Focal Point. ACTION STEP FOR TODAY Write down the single most important goal you want to achieve in the next twelve months and make a commitment to concentrate on achieving it — no matter what it takes. World-class leaders know the secret to motivating themselves . the brain. The world class is motivated intrinsically.

. without this level of motivation. they continue to probe until the performer reaches an emotional high point. The white moment is the strongest emotional driver of a performer.28 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS and others is discovering what they will fight for when the going gets tough. and simple: ask questions. ► ACTION STEP FOR TODAY Ask these five critical thinking questions: 1)What am I willing to fight for? 2) What values do I hold dearest to my heart? 3) What values would I be willing to die for? 4) If I could achieve a single thing. and don't stop until you have landed on the emotional hot buttons. ►►I WORLD-CLASS RESOURCE Read Authentic Happiness. Ph. to accomplish feats that. The great ones move from logic-based motivators to emotion-based motivators. what would I tell my children are the three most important things I learned about how to live a happy life? Your answers will tell you a lot about what drives you emotionally. The process great leaders and coaches use is tedious. would be impossible. time consuming. by Martin Seligman. as opposed to what they think. Coaches use emotional drivers to motivate and inspire performers to push far beyond their threshold of pain. what would make all my hard work worth the struggle? 5) If I had thirty seconds left to live. known in performance circles as the white moment. World-class coaches keep digging until they hit the vein of gold — when the performer begins answering in terms of how they feel.D. When they hit the vein of gold. They know the key to finding the true power of the individual lies in the deep recesses of the psyche.

00. perception equals truth.0 . The fact is that many people give to charity. not feelings. author V/htl e average performers tend to believe truth and fact • are the same. The world class also uses this understanding of truth and fact in their mental programming. which is often a distorted version of facts. dreams and ideas as truths. HABITS AND PHILOSOPHIES OF THE GREAT ONES MM.. In the minds of individuals. Which line of thinking represents truth? Both. Because the subconscious doesn't have the ability to reject an idea.0050. Champions use their critical thinking skills to make a clear distinction between truth and fact. MOWN/ /. Fact is reality. One person perceives giving to charity as an expense. This subtle distinction allows the great ones to understand themselves and others at a higher level of awareness. champions program their subconscious minds to believe their visions. while the subconscious can be programmed with truth." — William James.THE THOUGHT PROCESSES./. while another perceives it as an investment in someone else's life. Truth is our perception of reality.5.9 //.400 SW/M/A/ 040 r/b4MHYM. 1842-1910.0 29 5 The Great Ones Separate Truth From Fact "We have to live today by what truth we can get today and be ready tomorrow to call it falsehood. whether it's an expense or an investment is a perception. .0110 00. it accepts it as truth and begins to create behaviors that are congruent with this new "truth. 'A 0. Champions make decisions based on facts. The great ones know the conscious mind functions most effectively on fact. the world class knows there is a difference.' /UM. and perceptions are subjective. Since the subconscious is unable to make the distinction between fact and truth." The conscious mind knows this "truth" is not fact. The masses tend to operate from truth.0.

progressive managers are constantly asking their employees questions . and rethink each by asking. which helps people rediscover what they already know. Through facilitated introspection. Instead of leadership through the outdated command-and-control." — Steve Siebold 11 great leaders know that the most effective form of learning A self-discovery. these leaders will create a competitive immunity for their companies by reigniting the flame of loyalty that burns within their people. World-class coaches and managers believe 's in facilitating the introspective process. The great ones are not only aware of the difference between truth and fact. rather than fact. "Is this really a fact. but they also know how to use them both to get what they want. 6 Champions Lead Through Facilitated Introspection "The great managers and leaders of the future will know more about their people than ever before. They'll know their emotional hot buttons as well as the essence of what makes them tick. do-it-or-you're-fired model. or a truth I've created from my own or others' perceptions?" For example: is it a fact that the sky is blue? Is it a fact that you are a nice person? Is it a fact that the faithful will be rewarded in heaven? You'll see how often we operate from truth. s FOR TODAY ACTION STEP Write down 10 things you know are fact.30 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS and tension begins to build between the conscious and subconscious. creating cognitive dissonance As a result. the two go to work to create congruency.

Once an emotional creature is convinced that you care about what she thinks and how she feels. rather than how she thinks. The first level is when the person digging down inside himself becomes aware of the emotions driving his behavior. Since human beings are primarily emotional creatures. and the second is the manager's awareness as it relates to which buttons to push when it's time to motivate his charge to action. Professional coaches and managers coach primarily through emotion. but pros know this rarely occurs. Facilitating the introspective process in another person requires patience and time. Your first question should be: Tell me what you really want out of life more than anything else? Your goal should be to make the person comfortable enough to answer you in terms of how she feels. it sets the stage for emotional bonding to occur. Managers and leaders who lead this way lose very few of their people to rival companies because of this bond. The only way to help a person discover the hidden power locked up in their psyche is through asking probing questions. and the great ones are willing to invest. it's obvious which method has the most power. Once she begins to explain her feelings. Amateur coaches and managers coach primarily through logic. Learning occurs at two levels during this introspective process. In the age of the mind. but also in the connection created between manager and employee. HABITS AND PHILOSOPHIES OF THE GREAT ONES 31 and taking careful note of their answers. The amateur wants instant results. The great ones know that most people are unaware of what makes them tick in terms of their emotional motivators. . follow up with these questions: 1)What exactly do you mean by that? 2) What does that look like? 3) Why do you feel that way? 4) Tell me more about that. The payoff for the pro comes not only in the form of increased productivity. facilitated introspection is the core process of leadership. s FOR TODAY ACTION STEP Invest 20 minutes today leading someone through the introspective process.THE THOUGHT PROCESSES.

Average people have a world view that says being comfortable with who and where they are in life is the key to happiness. stagnation does not exist in the universe. The great ones have a world view that says happiness is learning. speaker and author hampions have come so far in raising their level of awareness that they realize there is always a higher level." champions always ask questions of other top performers in an effort to get a new take on an old idea. the world class believes mental comfort is the death of growth. School is never out for champions. Their ongoing mental growth reinforces their belief of another level of conscious awareness that can make them more successful. . They live by this phrase: 'You're either growing or dying. make the decision today to become more aware and begin growing. the more they realize how much they don't know While average people seek mental comfort. more fulfilled and happier. growing and becoming.' Like the child who always asks "why. The more they learn.32 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS 5) Why is that important to you? 6) What does having that mean to you? 7 The Great Ones Know They Are Unaware "Everyone is operating and running their lives at their current level of conscious awareness?' — Carlos Marin. ► ACTION STEP FOR TODAY C Ask yourself this critical thinking question: Am I growing or dying? If your answer is dying.

The more they learn. While average people seek mental comfort. Their ongoing mental growth reinforces their belief of another level of conscious awareness that can make them more successful. make the decision today to become more aware and begin growing.' Like the child who always asks "why. stagnation does not exist in the universe. They live by this phrase: 'You're either growing or dying. speaker and author hampions have come so far in raising their level of awareness that they realize there is always a higher level. Average people have a world view that says being comfortable with who and where they are in life is the key to happiness. the more they realize how much they don't know.32 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS 5) Why is that important to you? 6) What does having that mean to you? 7 The Great Ones Know They Are Unaware "Everyone is operating and running their lives at their current level of conscious awareness. School is never out for champions. growing and becoming." champions always ask questions of other top performers in an effort to get a new take on an old idea. more fulfilled and happier. ► ACTION STEP FOR TODAY C Ask yourself this critical thinking question: Am I growing or dying? If your answer is dying. The great ones have a world view that says happiness is learning. the world class believes mental comfort is the death of growth." — Carlos Mafin. .

' When aspiring champions learn they can program any O . People of influence. because they think they can? — Unknown ne of the major distinctions between average performers and champions is their belief system. this programming is limiting because it comes from people who believe they are limited. They know reprogramming is a never-ending activity. mostly through their own self-talk. HABITS AND PHILOSOPHIES Of THE GREAT ONES 33 ► 1 WORLD-CLASS RESOURCE Get a copy of The Handbook to Higher Consciousness. . by Ken Keyes Jr. Many world-class performers were raised with these same beliefs.THE THOUGHT PROCESSES. That's why average people are saddled with a set of beliefs that are more about survival than success. average people tend to be a product of their mental programming from childhood. . This timeless classic will provoke you to think at a higher level. Champions Develop World-Class Beliefs Long Before They Become Champions ) "They can . coaches. In most cases. Like champions. Champions learn how to develop empowering beliefs and invest a substantial amount of time solidifying those beliefs. such as parents. Some people even consider this process 'positive brainwashing. With guidance from coaches and mentors. which promotes a 'playing not to lose' mentality. Average people have been programmed to avoid pain at all costs. religious leaders. teachers. and others were the primary builders and shapers of our early belief systems. champions monitor the words they use. yet learned to reprogram themselves somewhere along the way.

but is not consciously aware of it. how . build that belief into a foundation for their consciousness. no matter what your age. and begin the process of questioning whether they are serving you or holding you back. This true story of one man's dream to become a Notre Dame football player clearly demonstrates the power of belief. ongoing self-talk. relatives. While average people see champions as more intelligent. ministers. the champions know better. and through repetitious. ask this critical thinking question: "Do I believe in myself as much as Rudy had to in order to accomplish his dream? If not. teachers. and every great performer knows it. give yourself an opportunity to discard or upgrade any beliefs that limit you. friends. it's a revelation. ► ACTION STEP FOR TODAY Make a list of your most closely held beliefs. As you're watching. A world-class belief system can be created from scratch. The truth is that intelligence plays a small part. Are they relevant. and other people of influence in a child's life say to the child: "This is Fact. 1+1 WORLD-CLASS RESOURCE Rent the movie Rudy. Child unconsciously ingrains these beliefs in his/her subconscious." Child accepts elders' perception of what is fact -.even if elder is completely wrong. Adult operates under false and limiting beliefs and sets invisible boundaries for his/her life at an unconscious level. and builds habits accordingly. coaches. or out of date? Knowing that behavior follows belief. upbringing or current lot in life. Belief is the real star of the show THE EVOLUTION OF A BELIEF SYSTEM Parents. A worldclass belief system is a primary factor in the making of a champion. Question their validity. Child grows into an adult operating under dozens of faulty beliefs and habits.34 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS belief they wish.

This critical thinking skill removes the intimidation factor and raises their level of expectation. it's not much at all. because adopting this one simple . Most people typically won't invest the time to create a vision and commit it to paper. Compared to one hundred million dollars. This is the reason they surround themselves with people who think much bigger than they do. Is a million dollars a lot of money? The masses would say. "Compared to what?" Compared to a dollar. a million dollars is a lot of money." — Steve Siebold T he masses measure and assign value to things based on their own perspective. Beliefs and expectations are contagious." The world class asks. The goal. The world class is much more discerning in their thought processes. HABITS AND PHILOSOPHIES OF THE GREAT ONES 35 can I change or upgrade my belief to catapult my mental power?" 9 Champions Embrace Relativity "The great ones are highly aware of the fact that all perceptions are based on the experience and belief of the beholder.THE THOUGHT PROCESSES. it's child's play. "Compared to what?" The great ones develop the unique ability to measure beyond their own perspective. They realize all things are relative. dream or vision may be big to them. but to a bigger champion with a broader perspective. and they are likely to respond. This is one of the secrets which enables them to reach for goals and dreams far exceeding anything they have accomplished in the past. Ask champions if their vision is big. This is most apparent in their life vision. yet the few who do tend to aim low as a result of their own limited perspective and beliefs. and champions are eager to catch as much as they can. "yes. Don't underestimate this seemingly minute subtlety.

► ACTION STEP FOR TODAY Listen to how people around you measure the size and scope of things. "This is a huge project.36 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS principle could transform your perception of every aspect of your life. The ability to ." — Ralph Waldo Emerson. When you hear someone placing a value on something. we call this The Presidential Problem-Solving Technique. they focus on a logical solution and then put it aside so they can focus on the next challenge. Pros don't engage in the emotional aspects of each problem. Professional performers compartmentalize each problem and create a mental/emotional separation between the person and the problem. minister. For example. speaker. They're able to manage multiple problems and maintain emotional control while solving each problem individually. Compared to what?" Try this and see the reaction you get. using their own perspective as a reference point. and must possess the ability to place each problem in a mental box that separates it from all the other problems of the day. challenge them. writer P rofessional performers make the difficult look easy. In our Mental Toughness University seminar. if someone says. Average people get bogged down in the details of every little problem and become overwhelmed quickly. The idea: the President of the United States has multiple life-and-death decisions to make daily. 1803-1882. Bob. 10 The World Class Compartmentalizes Emotions "Nothing external to you has any power over you." reply. "Really.

without the emotions of one problem bleeding into the solutions of the others. professionals are grounded in logical problem solving. The masses multitask. *I WORLD-CLASS RESOURCE Read The Emotional Revolution. by Norman Rosenthal. Champions know the ultimate creative force is located somewhere .D. the father of professional speaking T he world class is famous for using non linear thinking as a primary problem solving strategy. HABITS AND PHILOSOPHIES OF THE GREAT ONES 37 compartmentalize problems is a hallmark of great leaders. and nowhere is this more apparent than when it comes to heightening their creativity. 1912-2001. s FOR TODAY ACTION STEP Commit to compartmentalizing problems by focusing exclusively on one problem at a time. The great ones focus. M. Champions know every problem has a logical solution (at best) or a practical strategy (at least) which can make things a little better. You must keep a clear. unemotional mind during the problem-solving process." — Bill Gove. Imagine you are the President of the United States. While amateurs get tangled in emotions.THE THOUGHT PROCESSES. While amateurs become increasingly stressed during problem solving. Compartmentalization allows champions to work on and solve one problem at a time. 11 The World Class Connects To The Source Through Gratitude "Gratitude is the aristocrat of all of the emotions. the great ones become more relaxed to enhance their creative ability.

Whatever label their belief warrants. Professional writers call it being connected. few deny the power of the source. Thoughts and feelings of gratitude seem to elevate the performers' consciousness to a higher plane than is accessible through any other means. It's a process that begins by letting go and mentally detaching from the end result or outcome of any task. the great ones are able to access it much more often because they are aware of the triggers that create a mental climate conducive to this state of mind. Monitor how this activity impacts your emotions. Athletes call it being in the zone. whatever its point of origin. ► ACTION STEP FOR TODAY Make a list of the ten things you are most grateful for in your life.38 177 MENIAL TOUGHNESS SECRETS OF THE WORLD CLASS beyond our everyday consciousness. Gratitude is the mindset of choice when they need to awaken the giant and tap their genius. . No matter what name you assign it. Champions know the fastest way to connect to the source is through gratitude. and they must tap this source to generate their best ideas. The secular sometimes refer to this source as the unconscious mind. and review them every morning for the next seven days. as opposed to doing. the experience is the same. The focus is on being. The spiritual often call it God. Psychologists refer to it as a state of flow. While both amateurs and pros experience this phenomenon from time to time.

to average people.9%.01.0%.7/AWM/N/. to world-class performers. . we wouldn't know what it is to walk in the light. as well as the contrast needed to recognize the beauty of life. While average people watch television and hang out at happy hour./ ZOMOY. They understand that stress and struggle are the key factors in becoming mentally tough. //N/HASZOSMISMAW/AMS. HABITS AND PHILOSOPHIES OF THE GREAT ONES 1." — Earl Campbell. Only then will you see them in rest and recovery situations. Train yourself to see the good in adversity. ACTION STEP FOR TODAY C List the three most difficult adversities you have faced and five good things that happened to you as a result of each one.4101. Adversity. world-class performers operate at a higher level of awareness. 2. professional football player hampions believe if you remove the adversity. Those who are world class don't welcome adversity. Adversity. 44/1.. they tend to view adversity as a challenge through which learning and growing occurs./ Al(04./ /M/A47/M/ 39 /1.M.. It's how they become mentally tough./ / 12 Champions Know Adversity Is The Catalyst Of Mental Toughness "If it weren't for the dark days. is their mental training ground. MOW.THE THOUGHT PROCESSES./. Their world view is evident in the way they describe the adversities they face. yet they see it as the ultimate catalyst for mental growth. While average people choose the path of least resistance.00M/a/M/. and your fear of future challenges will dissipate. Average people scorn adversity. the great ones continue to push themselves mentally and physically to the point of exhaustion.7/.'.. As a result. you remove the victory.M./. equals pain.

He hates defeat. and during times of failure. This is one of the primary distinctions between the upper class and the world class. especially in adverse situations under pressure. They tend to project themselves in the same manner whether they are winning or losing. and they do it all with class. by Viktor Frankel. 13 The Great Ones Do It All With Class "There is no mat space for malcontents or dissenters. Another hallmark of the great ones is their humility after triumph. they love to share the credit with the team.40 toll WORLD-CLASS RESOURCE 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS Read Man's Search for Meaning. the spirit-driven world class insists on following a strict code of ethics. One must neither celebrate too insanely when he wins or sulk when he loses. It is the true story of how one man learned to control his thoughts. When they win. . feelings and attitudes as a prisoner of war. The great ones have the character to do what's right." — Dan Gable. professional performers tend to keep a low profile during times of great success. He accepts victory professionally and humbly. It's a classic that should be a part of every champion's library. but makes no poor display of it. collegiate wrestling legend T rue champions have class. The great ones like to associate and do business with people who know how to handle themselves. While amateur performers publicly gloat in their victories and agonize in their defeats. This high-class approach to performance opens doors which propel champions to even greater success. The ego-driven upper class must win at any cost. and when they lose. they assume 100 % responsibility. and they consistently conduct themselves in a manner congruent with their self-image.

the word would be commitment. exhausted and burned out from the battle. If he can't get over it.'M/MMM . WORLD-CLASS RESOURCE To further polish your personal and professional behavior.eliqetteexpert. The person who succeeds has a program. he goes through it. Place stumbling blocks in his way. and he takes them for steppingstones. It's not that they don't fatigue. he goes straight to his goal. but their commitment I . Take away his money. director of the Protocol School of Palm Beach.THE THOUGHT PROCESSES.ACTION STEP FOR TODAY Make a list of the five things you would like the following groups of people to say about your conduct: 1)Your family 2) Your friends 3)Your customers Now go to work and become this person.ZPZVW'ZOKMWMXMMMZV/RdPre/M..5 WO OPOP/MMOW /M/M I.M. he lays his plans and executes them. the great ones are just getting warmed up.'MaA'AMOW . attend a seminar from Jacqueline Whitmore.04 W. HABITS AND PHILOSOPHIES OF THE GREAT ONES 41 ZMMPY. he fixes his course and adheres to it. and he makes spurs of his poverty to urge him on.com 14 Champions Make 'Do or Die' Commitments "You cannot keep a committed person from success." — George Gilder. and on them he will climb to greatness.Wa. author f there was ever one word that defined the champion.P. He is not pushed this side and that every time a difficulty is thrust in his way. Sign up for their free newsletter by going to www. When everyone else is tired.

•••••. Amateur performers always question the price they have to pay for success.x•••vamo:•••amxicco•••••••••••••••••+S •••.w • . champions pay whatever price it takes to win.•ekm •••. Champions don't recognize pain.•. they perform at the very highest levels.oMtM••••••." — Henry Doherty. but for promotion.••. but the great ones all have one thing in common: consistency.:o••. as long as it doesn't get too uncomfortable or painful. yet only the pros seem to be able to get themselves to make these decisions.. knowing they will have to endure an unknown level of suffering along the road to victory.m. Average people think it would be nice to achieve their goals.. American Industrialist A lot of performers are capable of outstanding performance. Day after day. you want a man in whom good work has become a habit. Amateur performers make a commitment and approach it like a hobby. Professional performers make a commitment and approach it like a war. to their dream keeps them going. Commitment is more about making a decision to do whatever it takes to succeed than anything else. . This small difference in mental strategy makes all the difference in the world.•.+m•Wt•e.••••••. and ask this critical thinking question: "Are my habits. because they have made a commitment to do what it takes to win. actions and behaviors congruent with my commitments?" 15 The World Class Is Consistently Great "Plenty of men can do good work for a spurt with immediate promotion in mind. ► ACTION STEP FOR TODAY Make a list of the five most important things you are committed to in your life. The reason they are so consistent is because their actions are congruent with .42 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS .tima.

Consistency in performance is the direct result of knowing why it is necessary to perform well and the benefits that will accrue. planning and clarifying their goals and targets. When you have a world-class vision for your life. s FOR TODAY ACTION STEP To gain mental clarity and focus. Learn more by visiting wwwmentaltoughnes suniversity. Let your creative mind freewheel. Consistency is also created by practice. Write a letter to a friend — real or imaginary — and date it from five to ten years in the future. create a written vision for your life. why they want it. and how to move closer to their target objective. Be sure to include as many details and as much emotion as possible. HABITS AND PHILOSOPHIES OF THE GREAT ONES 43 their thought processes. accumulated and become during this time. the champions have already made those decisions and continue to move forward.THE THOUGHT PROCESSES. Yet champions are known to invest large blocks of time practicing their craft long after everyone else has gone home. and sometimes this is true. While average people are complaining about the sacrifices they have to make to be great.com . without any thought of how you will achieve any of these things. Practice may not make perfect. Champions invest an inordinate amount of time thinking. as well as mapping out an exact action plan for attainment. Imagine your life five to ten years in the future and list all you have done. especially when the going gets tough and the pain sets in. Champions usually have a very clear mental picture of what they want. Use the letter to a friend format that we use in our corporate Mental Toughness University program. Erratic performance is the result of erratic thinking. 1+1 WORLD-CLASS RESOURCE Sign up for the Mental Toughness University one-day seminar and 12 month follow-up process. Champions arc usually thought of as the people with the most talent. you've taken the first step to world-class performance. but it does create consistency in performance. so the first step in mental toughness training is gaining mental clarity.

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16

Champions Understand Logic vs, Emotion
"The arena was so loud, the emotion so great. Everybody was going crazy. I remember thinking, 'Stay with it. Don't get swept up.' The hotter it gets, the cooler you have to get. I remember thinking of one word in my mind—`miraculous." — Al Michaels, sports announcer, commenting on the 1980 .S. Olympic Hockey Team victory over the Soviet Union amateur managers, coaches and leaders tend to favor either a logic-based approach to performance or an emotion-based approach. The pros know the magic is in the mix. When it comes to strategic planning and business acumen, straight logic is essential. Emotion creates confusion when it comes to linear thought. This is why amateurs in the business world have repeated the idea that there is no place for emotion in business. Professional leaders know this is ridiculous. As you know, human beings are emotional creatures driven by emotional motivators like love, recognition, belonging, pride, values, etc. The list goes on and on. To ignore the role emotion plays in performance is to disregard the power of the fire that burns within a person's soul. The real distinction between amateur leaders and pros that amateurs motivate through logic and the great ones motivate through emotion. Logic is great for planning, but weak for motivation. Trying to inspire an emotional creature by appealing to their sense of logic is amateur at best, and stupid at worst. In twenty years of studying and working with leaders, only a small percentage has really understood this in the business world. In the world of professional sports, it's a different story. Many top coaches use emotional motivation brilliantly.

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The best example may be Herb Brooks, who motivated the U.S. Olympic Hockey team in 1980 to pull one of the greatest upsets in history. Emotional motivation has the power to drive a team beyond what they actually believe is possible. The sheer force of the collective emotion is so overwhelming that it mentally elevates the consciousness of the individual performers, which enables them to tap into a higher level of intelligence. The secular philosophy is that the performers are able to access more of their brain when they are operating in this altered state of consciousness. The spiritual philosophy says that performers have raised their rate of vibration to the same frequency as the force that created the universe. While champions' belief in the source of this power varies, they all know that the process begins with emotional motivation.
ACTION STEP s FOR TODAY

Watch the movie Miracle. This film is the story of the 1980 U.S. Olympic hockey team victory over the Soviet Union. Notice how coach Herb Brooks uses emotion to mold a group of individuals into a world-class team.

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17

Champions Are Willing To Suspend Their Disbelief
"When presented with a new idea, check your ego at the door and suspend your disbelief. Your ability to open your mind and consider new ideas without fear will propel you to the top faster than anything else."

— Bill Gove, 1912-2001, the father of professional speaking

he world class is the most open-minded group of people you will ever meet, which is one of the reasons for their tremendous success. While amateur thinkers are convinced they have figured out how the world works, champions are not so sure, and are open to new ways of looking at old problems. In other words, champions are willing to suspend their disbelief until they evaluate the facts. The great ones are ready to change at a moment's notice if they are convinced something can be done faster, cheaper or better. A great example is in the network marketing profession, where sales reps recruit other sales reps and are compensated with an override on their recruit's volume. Strong companies with quality products and services are able to grow at an alarmingly accelerated rate with this reproductive recruiting model. Network marketing has single handedly changed the face of distribution for the better, yet has stillnot been fully embraced by amateur thinkers who insist on clinging to the past. Franchising faced the same scorn years ago from amateurs who didn't understand it and refused to open their minds to innovation and progress. The great ones capitalized on that concept and made history with companies like McDonald's, Radio Shack and Blockbuster Video, while the masses took years to accept this brilliant business idea as

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THE THOUGHT PROCESSES, HABITS AND PHILOSOPHIES OF THE GREAT ONES

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legitimate. The heart of the champions' open-minded attitude is in their spirit-based consciousness, which is a mindset devoid of the need to hold on to the past. Most new ideas with the power to revolutionize people's lives never make it past the amateurs' ego, which is rooted in fear of the unknown and marked by pre-judgment, pretense and frustration. While the masses are dying from mental stagnation, the pros grow healthier everyday by entertaining thoughts of abundance and keeping their fertile minds open to life and successful living.
I* ACTION STEP FOR TODAY

Think back to the last time someone approached you with a new idea that you were quick to dismiss, and give it a second chance. Suspend your disbelief, open your mind and give it careful consideration. What have you got to lose?

18

The World Class Is Ferociously Cooperative
"You can employ men and hire hands to work for you, but you must win their hearts to have them work with you."

— William Boetcker, 1873-1962, Presbyterian minister, success lecturer

P

rofessional performers are the most cooperative people in the world, because they know it takes a team to achieve anything worthwhile. Their cooperation stems from their desire to win. They know they cannot do it alone. Amateurs tend to be more ego involved and prefer to act as lone wolves, so they can boast they are self-made. Champions don't need to take all of the credit,

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177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS

and as a rule, enjoy sharing the accolades with their team. Champions believe the whole is greater than the sum of the parts when it comes to achievement. These people have a tremendous ability to persuade others to join forces with them, and work in a spirit of ferocious cooperation. Achievement has less to do with stroking their egos and more to do with personal growth and development — not just their own, but also that of the team. Champions get as big a kick from watching a team member grow in the process of achieving the goal as they do in actually achieving the goal. They realize the true value of achievement is as a catalyst for growth. Generally speaking, the more cooperative the champion, the more successful they tend to be. The great individual is no match for the great team.
► ACTION STEP FOR TODAY

Rate yourself on your level of cooperation. In your opinion, you are: 1 - Very cooperative with others 2 - Somewhat cooperative 3 - Not very cooperative 4 - Not cooperative at all If you rate a 2, 3, or 4, ask yourself if you are allowing your ego to get in the way. If the answer is yes, check your ego at the door and become a team player.

19

Champions Are Curious
"Curiosity is one of the most permanent and certain characteristics of a vigorous intellect."

— Samuel 'Johnson, 1709-1784, writer

T

he great ones are always curious, because they are always looking for an edge. At the root of their curiosity is the belief

combined with a beginner's mindset. including their own expertise.THE THOUGHT PROCESSES. They approach their work with the mindset of a beginner — eager to learn and open to new ideas. ACTION STEP FOR TODAY The next time you are socializing with friends or associates. see how many questions you can ask each about what they do and why they do it. Their curiosity accelerates their growth through lessons learned vicariously. Charripions have a childlike curiosity. Professional performers are curious to see how beginners view their performance field. Get as many details as possible. may yield unexpected solutions you can implement immediately. world-class performers are curious to know how and why something works in an effort to make new distinctions that may benefit them. Most people are full of great suggestions for solving problems. Champions are masters at learning from other people's experiences because they are always asking questions. or one new twist on an old idea. and tend to approach the world with a mindset that says. HABITS AND PHILOSOPHIES OP THE GREAT ONES 49 that one new idea. and want to see if anything can be learned from people who are seeing what they do for the first time. yet no one asks for their opinion. While average people tend to take things at face value." Their world view tells them there is much more to learn in even the simplest aspects of life. The more they know. the more they realize how much they don't know about anything. . Your curiosity. could launch them to the next level. "teach me.

speaking of his college football career A nother great word to distinguish world-class performers from average people is confidence. teachers and coaches." — Jack Maitland 1970 Super Bowl champion fullback. Most champions realized they were responsible for developing their own confidence at some point. All these strategies contribute to boosting selfconfidence. martial arts. learning a new language or musical instrument. Some people are raised by confidence-building parents. You can reprogram your entire belief system just by changing the words you use when you talk to yourself I've read volumes of books on this subject. This book is written in simple language and explains how the change process works. if you really stick to it. meditation. yet they are in the minority. Positive self-talk can literally change your life in ninety days. Ph. and the best one is called What to Say When You Talk to Yourself. most powerful ways to skyrocket self-confidence I've ever seen are: 1) Changing the language you use when you talk to yourself and others. but the two fastest.D. These programming strategies might include mental imagery and visualization techniques.• 50 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS 20 The Great Ones Possess Supreme Confidence "I felt like I could score at will. . sports. and programmed themselves through a series of ongoing techniques. or losing weight and going on an exercise regimen. by Shad Helmstetter.

To sign up. IP. go to www. resisting change and avoiding risk.THE THOUGHT PROCESSES. They live on the edge. They refuse to be complacent. I read this book in 1986 and it changed my life. ► ACTION STEP FOR TODAY Ask your three closest friends this question: On a scale of 1 to 7. HABITS AND PHILOSOPHIES OF THE GREAT ONES 51 2) Learning to be a proficient and entertaining public speaker." — Donald Trump. which is precisely what is needed to be successful and remain successful.' a free weekly e-mail. it catapults your confidence into the stratosphere. Most world-class business people are strong speakers. com 21 Champions Evolve From Competing to Creating "Creative people rarely need to be motivated--they have their own inner drive that refuses to be bored. 7 being most confident. purchase Shad Helmstetter's book. how much confidence do I project? This will give you an idea of how the world is responding to you. The masses have the same talent and opportunity as the world class. yet choose to play it safe to avoid the pain . I would also recommend that you get a free subscription to The Greatest Things Ever Said about Public Speaking.WORLD-CLASS RESOURCE To upgrade the quality of your self-talk. When you can stand in front of a group of people and communicate effectively. real estate developer A verage performers live their lives in first gear. publics peakersblog. What to Say When You Talk to Yourself.

52 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS of failure and the agony of (temporary) defeat. The Playing to Win philosophy is rooted in a spirit-based consciousness operating from thoughts of love and abundance. The most powerful belief performers operating at this level possess is that they cannot fail. these people are competing only with themselves with the objective of being better today than they were yesterday. ► ACTION STEP FOR TODAY Examine the 5 Levels of Mental Toughness and identify the level you inhabit most often in performance situations. Knowing that creativity and fear cannot co-exist. Fear and scarcity have no place at this level of thinking. Performers operating at this level often become very successful and powerful. Make a commitment to spend as much time at the Playing To Win level as possible. but are sometimes left with hollow feelings of "Is this all there is?" The highest level is Playing to Win. we have a scale called The Five Levels of Mental Toughness. attempting to get better. Abraham Maslow referred to as Self-Actualization. This level is primarily egodriven where winning is the main objective. which is when performers begin to actively engage their thoughts and feelings in the task at hand. The next level up is Playing To Cruise. which occurs when the performer moves from competition to creation. they can only learn and grow With their potential in front and their fear behind them. champions are able to move beyond the boundaries of competition and create what the masses believe is impossible. which is when performers begin to believe they are capable of beating out their competition and being the best. The first level is called Playing Not to Lose. which is a tool to help people determine at what level they are performing. At Mental Toughness University. which is doing just enough to avoid getting fired. The next level is Playing to Improve. . The level above this is Playing To Compete. or becoming all that one has the potential to become. which is mentally cruising through the job without really engaging in any serious thought. These performers are fearlessly seeking what Dr. where the primary goal is to be the best they can be.

HABITS AND PHILOSOPHIES OF THE GREAT ONES 53 MMANOMW/HAVMAVAIOMMOMMOMPOW. and they never forget it. to the values they taught me. I see my performance as the primary catalyst of my self-actualization.M97.W. Maybe I'm better than I think I am. Mack. I can only learn and grow. but I learned my most valuable lessons in life by example. 5 LEVELS OF MENTAL TOUGHNESS PLAYING TO WIN . only love. if there is one piece of advice that has been important to me. Co-CEO. Yet. the great ones see it as strategy. PLAYING TO COMPETE "I think I can be the best!" New success expands the belief system. devoid of pretense. I don't have to be who I've always been.M. and totally focused. An event awakens Me performer and triggers rimer WIS'dorn. Fear does not exist at this level.000. I can cruise. They know the lessons they learned on Main Street are just as valuable on Wall Street. I feel so grateful just to have an opportunity to be the best I can be. by watching people around me both when I was growing up and when I was trying to stay true."I better perform or I'll be in trouble. Credit Suisse Group p rofessional performers start out as amateurs. PLAYING TO CRUISE . This strategy ." PLAYING NOT TO LOSE . but still driven by ego .M/VMHOMIO7.01VMAMMON 414.gtatikation." Beliefaltethg event occurs triggering a new thought process. that's how I win." 22 Champions Remember Their Roots "We usually think of advice as something that someone tells us. because it's impossible for me to lose.. The only person I'm competing with is myself."Maybe I can accomplish more than I thought. Performer starts to see his/her perfunriance as a game in which there is no way to Pse. I no longer feel fear. While the masses see this as humility. it is "Always remember where you came from.55.M. Performer is powerful.THE THOUGHT PROCESSES." — John J. in my business career. just like every- one else.2. I learn and I grow. Perkamer rs dfiven by Tall instead of ego. The great ones never forget where they came from. - PLAYING TO IMPROVE ."I cannot fail."As long as I continue to perform.

and remembering their roots reminds them of not only where they came from.54 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS keeps them grounded and enables them to relate to middle-class performers struggling to go pro. coaches and leaders. s FOR TODAY ACTION STEP Invest ten minutes today remembering your roots and what it took to get you where you are now Write a note or place a call to someone who helped you along the way and thank him or her for what they did for you. The great ones know success is a self-fulfilling prophecy. While the masses are still angry over the injustices of their past. As a result of this abundance-based mindset. and by giving back to the community in which they were raised. You'll hear them speak about the gratitude they feel for all of the people who contributed to their success and fulfillment. but also what it took to get them where they are now Revisiting their climb to the top reinforces their belief in themselves and gives them even more confidence to move ahead in the present and future. This is one of the ways champions build the psychological momentum necessary to propel them from success to success. The world class is always reaching for the stars while keeping their feet on the ground. This empathy for amateurs makes them tremendous managers. the champions are grateful and giving back. This high level of consciousness is revealed in the language they use in conversation. Champions often cultivate this habit by staying connected to people who helped lift them to the top. Pay special attention to how taking these actions makes you feel. their blessings are multiplied many times over. .

0. and when they are criticized. they often sum it up as amateurs mud slinging.. they deal in ideas.THE THOUGHT PROCESSES. ► ACTION STEP FOR TODAY Decide to separate your emotions from other people's criticism of you. especially under pressure. broken down to its root.. Hall of Fame basketball coach. Professional performers rarely criticize other people — they're too busy working and practicing to get wrapped up in other people's business. The mentally tough expect little from their amateur-thinking counterparts. is really about A._ becoming a master of your emotions in performance situations.097. Meanwhile. only to see themselves for what they really are — average. World-class performers make them look lazy and unmotivated by comparison. Professional performers expect criticism as a part of being a champion and are rarely rattled by it. University of California Los Angeles Mental toughness. They realize they are a mirror into which amateurs look. It's a weakness to get caught up in either one.00. champions ignore the criticism and go back to work.4MIZMWAY./ ." — John Wooden. Amateurs are shocked when they are criticized. and they resent it.MONVAZ 55 23 The World Class Never Bows To Criticism "You can't let praise or criticism get to you.100070. so they lash out and criticize.100. The fastest way to differentiate an amateur from a pro is to observe how they respond to criticism. They don't deal in personalities.00. Refuse to talk about other people or gossip about . Professional performers aren't surprised by criticism from average people.000. and many are emotionally wounded.0.M . HABITS AND PHILOSOPHIES OF THE GREAT ONES MAYM.

1905-1997." — Viktor Frankel. and revisit each one. It's also one of the reasons champions appear to be so much happier than average people. 24 Champions Believe In Choice "Everything can be taken from a man but one thing: the last of the human freedoms — to choose one's attitude in any given set of circumstances. They believe they can be anyone they want to be. and have anything they want to have. professionals carefully construct a life based on a series of choices they make. They know their choices really control their destiny. do anything they want to do." Champions know they don't have to do anything they choose not to do. ► ACTION STEP FOR TODAY Make a list of the things you feel you have no choice about doing. or are you choosing to do them? Could some of the less desirable things be omitted simply by making a choice? Delusion says you . This sense of control increases the professionals' ambitious drive. Average people get out of bed in the morning and say. author. "I have to go to work. which builds psychological momentum and makes the belief stronger every day. psychiatrist.56 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS their behavior. Do you really have to do them. Focus only on ideas that can help you fulfill your vision. Their belief in this concept becomes a self-fulfilling prophecy. to choose one's own way. and lecturer ust as amateurs see themselves as victims of circumstance. This mindset impacts every decision of both amateurs and professionals. Amateurs feel they are at the mercy of the gods. professional performers believe they possess the ultimate human edom — the power to choose.

HABITS AND PHILOSOPHIES OF THE GREAT ONES 57 must do these things. Their outer world determines their inner world. feelings and attitudes. metacognition enables the performer to take control of his thought processes. because you are always in control. This makes the champions' reality directly opposite of the masses. like a pinball being bounced around from bumper to bumper. In other words. by Dr. World-class thinkers are just the opposite. This is a great book that removes any sense of victim mentality any of us may have. In essence. the masses are heavily influenced by external forces. Knowing their thoughts control their feelings. in that the great ones' inner world determines their outer world. . Psychologists refer to this as "Metacognition. "Do we know what we are thinking about?" — Steve Siebold Wa en it comes to thoughts. William Glasser. Once the performer is aware of the thoughts that are ultimately creating his results. The real question is. Objective reality says you always have a choice. he has the power to change any thought he chooses." This championship habit enables the performer to get to the root of the thoughts that bring about both positive and negative feelings. ►►1 WORLD-CLASS RESOURCE Read Choice Theory. what they think about. the great ones have adopted the habit of thinking about .THE THOUGHT PROCESSES. . the results they achieve . 25 The World Class Embraces Metacognition "Of course we become what we think about.

' In most cases. People become champions by perfecting their competencies until other people label them 'champion. Champions are different. the better their results will be. with little or no apparent compensation along the way. this label took years of hard work and sacrifice to achieve.58 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS on the outside are dictated by the thoughts they have on the inside. Many of M . Ask this critical thinking question: "How did I end up in this mood?" What thoughts did you process that put you in this mood? 26 Professional Performers Don't Require Immediate Compensation "Did you think you could have the good without the evil? Did you think you could have the joy without the sorrow?" — David Grayson. professor and author ost people are fully engaged in microwave thinking — a deep belief that compensation shoUld immediately follow any effort. The masses are victims of their own thoughts. They have the same potential for greatness as the pros do. Meanwhile. yet are simply not paying attention to what they are allowing to enter their minds. They know that the better they become at controlling their thoughts. and it all begins with metacognition. ► ACTION STEP FOR TODAY Take your emotional temperature today and assess your mood. They believe every effort performed with good intention yields some form of compensation at some point. the world class is thriving on upgraded thoughts that are manifesting tremendous results. and the results are disastrous.

THE THOUGHT PROCESSES. An emotional response comes from the fear of suffering a bruised ego. Their willingness to delay gratification and compensation makes them more valuable in the marketplace. he tries to keep it from wasting the energies of his people. Into which category do you fall? 27 Champions Embrace Conflict For Growth "A good manager doesn't try to eliminate conflict." — Robert Townsend former CEO. but embrace it. pros are just settling in for the fight. they pushed forward aggressively. Amateurs derive their approach from an emotional perspective. they are expecting a fight — and their past experience has preconditioned their minds for battle. HABITS AND PHILOSOPHIES OF THE GREAT ONES 59 the great ones were ridiculed and criticized for investing so many hours in the development of their core competency. When professional performers set a big goal. If you're the boss and your people fight you openly when they think you're wrong — that's healthy. When amateurs expect compensation. World-class performers not only welcome it. This delayed gratification set the stage for all future battle plans for achievement in the minds of champions. while professionals ground their approach in logic. ► ACTION STEP FOR TODAY Ask this critical thinking question: 'Am I more interested in pleasure. Professionals focus on gratification-based activities that take longer to achieve but deliver long and deep payoffs. Avis Rent-a-Car A verage performers will do almost anything to avoid conflict. or gratification?" Amateurs focus on pleasure-based activities that deliver short and sweet payoffs. Not swayed by amateur opinion. because average people would rather be accepted by others than realize a .

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superior solution to a problem. Conflict represents a serious emotional threat to fragile constitutions. The great ones see conflict not as a threat, but as an opportunity to gain a three-dimensional perspective on a problem. The pros operate at a higher level of consciousness and don't care who gets the credit for solving the problem. Logic dictates their actions and opens their minds to the possibility that the opposition may be right. Champions see conflict as a healthy function of checks and balances in an organization. Dictatorships and organizations which suppress conflict are too tightly bound to allow opportunities for growth. Organizations which welcome or embrace conflict are destined to evolve exponentially from the combined brainpower of the group.
►ACTION STEP FOR TODAY

Ask this critical thinking question: "Am I emotionally addicted to the approval of others?" If your answer is yes, make a commitment to break this addiction immediately.

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Champions Are Comeback Artists
"I'm going to the top of the mountain. You're either going to see me waving from the top or dead on the side. But you know what? I'm not coming down."

— Eric Worre, author, speaker

W

en Donald Trump was $9 billion dollars in debt in the arty 1990s, did you really believe he was washed up for good? After Lance Armstrong survived cancer, did anyone really think he wouldn't race again? How about Christopher Reeve? Did anyone really bet against him making an international impact to help people with spinal cord injuries, once he made the decision to do it? There's an old saying among the world class: "A bet against a champion is a bad bet." I couldn't agree more. Amateurs quickly

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become demoralized by setbacks and defeat, and quietly slink back to their comfort zones. Professional performers know that largescale success is based on a series of comebacks. They believe that setbacks are set-ups for comebacks. Amateurs often make the mistake of counting professionals out when things get tough. The average person grossly underestimates the level of mental toughness that champions possess. The great ones will comeback out of nowhere, just when everyone has counted them out. Emotionally speaking, they don't really understand the concept of giving up. I don't mean this as an insult. They understand how to quit intellectually. But emotionally, they have been hard wired through years of world-class programming to focus on a vision and persevere at any cost. This is why rock-solid character is critical to this group. The only thing that can stop this speeding locomotive from its destination is the potential harm or destruction of others. The great ones never sacrifice people for success. The upper class is so ego-driven they often run over anyone who gets in their way. The world class, guided by their spirit-based consciousness, will only proceed toward their visions if their actions are fair to all parties concerned. Once this has been established, the champions fail again and again; yet continue coming back for more. On the physical plane, we call it perseverance. On the mental plane, we call it toughness. On the spiritual plane, we call it artistry.
Is STEP FOR TODAY ACTION

Identify a goal or dream in your life that you have given up on, and ask this critical thinking question: "Is it possible to make a comeback in this area, and breathe new life into this old dream?" You're a tougher, more competent performer than you were back when you abandoned this dream. Are you good enough to make a comeback now? (Hint: YES!)

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29

The Great Ones Are Masters Of Their Work/Rest Cycles
"Recovery is an important word and a vital concept. It means renewal of life and energy. Knowing how and when to recover may prove to be the most important skill in your life."

—James E. Loehr, Ed.D, author, psychologist

A

verage people refuse to recognize one of the most critical aspects of peak performance: cycles. If human beings were robots, performance experts like myself wouldn't consult with our clients about the proper use of cycles. Yet we're not robots. We are, primarily, emotionally driven creatures whose level of performance is dictated by what we believe and how we feel at any given time. Most amateur performers never push themselves hard enough to ever warrant any concern with cycles, but for champions, it can make the difference between winning and losing. The great ones know (or are trained to know) when to exert maximum effort and when to let their mind and body rest. The enemy of all champions is physical and emotional burnout, and they will go to great lengths in the performance planning process to insure burnout never occurs more than once. Most world-class coaches will push their performers to the breaking point at least one time to establish how far that individual can be pushed. Every performer has a different tolerance for pain. When this breaking point is established, a cycle of stress and recovery is implemented. Time off and life balance are key factors in performance cycles — as are massive influxes of effort. The great ones know the magic is in the mix.

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o• ACTION STEP FOR TODAY

Give yourself a life balance checkup. Are you investing the necessary time and energy in the important areas of your life? What areas are you over-stressing? What areas are you under-stressing? Think about your current stress and recovery cycles and make any adjustments you think are necessary for peak performance and maximum happiness.
► 1 WORLD-CLASS RESOURCE

Read Stress for Success, by Dr. James Loehr.

30

The World Class Is Coachable
"Great coaching is helping people discover what they already know."
— Bill Gove, 1912-2001, the father of professional speaking

orporate America and entrepreneurs are starting to catch on to something athletes have always known: if you want to maximize your potential in anything, hire a coach. Coaching is to performance what leadership is to an organization. Since human beings are primarily emotional creatures, competent coaches are experts at stoking the fires that burn within — assuming there is already (at least) a small flame. Coaches can't create the flame, but the good ones can turn a small flame into a blow torch. Worldclass coaches won't even accept a client if they fail to find a flame inside. They know the flame is the prerequisite for greatness. Average people will only accept the amount of coaching their egos will allow Champions are well known for being the most open to worldclass coaching. The bigger the champion, the more open-minded they are. The great ones couldn't care less about ego satisfaction when it comes to improving their results — all they're looking for

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is an edge, no matter how slight. Their logic behind this is simple: when two champions go head to head, many times the only thing that favors the winner is a slight edge in thinking, strategy and technique. All champions look for that one little advantage that great coaching can provide.

► ACTION STEP FOR TODAY
Invest 15 minutes to consider hiring a coach to help you get better results. Be coachable and open-minded. You may be surprised at what you will learn.

Is 1 WORLD-CLASS RESOURCE
For private, semiprivate and small group coaching, visit www.mentaltoughnesscollege.com

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Champions Are Mentally Engaged In The Creative Process
"The creative person wants to know about all kinds of things: ancient history, nineteenth-century mathematics, current manufacturing techniques, flower arranging, and hog futures, because he never knows when these ideas might come together to form a new idea."

— Carl Ally, founder, Ally & Gargano Advertising
Whi average people are satisfied with the status quo, world*le

class performers are always searching for new ideas and new ways to interpret old ideas. They do this by tapping into to the right hemisphere of their brain, the more creative side. Champions believe there is always a better, easier, faster way to accomplish anything and being creative is the way to discover it. One of

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the methods they use to stoke their creative flow is to learn, study and be interested in a variety of different things. The discovery of a truth in an unrelated subject could easily be transferred to a current problem. There is a level of relativity and relationship to the order of all things, and the great ones know it. Champions discover these truths because they pay attention — not because they're smarter than anyone else. The masses are not mentally engaged. Their billion-dollar thought processing system is used for activities like watching television and figuring out how to travel the road of least resistance. Meanwhile, champions are being mentally reborn daily as a result of making new distinctions, interpretations and discoveries . . . and then they use these ideas to solve their problems.
11-

ACTION STEP FOR TODAY

Rate yourself on a scale of 1 to 7, 7 being most creative. Be honest. How creative are you?
01 WORLD-CLASS RESOURCE

The best book I've read on creativity is The Artist's Way, by Julia Cameron. This book will help unlock the genius inside you. The best speaker I've heard on the subject of creativity is Gregg Fraley, of Chicago. You can learn more about Gregg at www.greggfraley.com

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32

Champions Operate With A Clear Conscience
"Reason often makes mistakes, but conscience never does." — Josh Billings, 1818-1885, writer

T

he world class tends to rely on intuition and conscience much more often than the masses. While average people are more concerned with what other people think of their actions, professional performers answer to a jury of one: their conscience. One reason they're able to maintain such high levels of concentration and intensity in their field of expertise is because they rarely carry mental baggage. With their conscience as their guide, champions often have greater mental clarity and internal focus than average people. Rotary International, (wwwrotary.org), an organization of business champions performing community service on a global level, has a great tool called the four-way test. The idea is for Rotarians to answer four questions before making any major decision. The questions are: 1)Is it the truth? 2) Is it fair to all concerned? 3) Will it build goodwill and better friendships? 4) Will it be beneficial to all concerned?

T

he world class often follows such formulas in making important decisions. Champions know they can often fool other people, but they can never fool themselves. Amateurs pay a serious price for making decisions that are incongruent with their conscience, and their self-image is the first thing that suffers. The

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great ones know this is too high a price to pay. Self-image expert Nathaniel Branden says, "Self-esteem is the reputation we acquire with ourselves." Being in touch and living by their conscience is a hallmark of mentally tough performers.
lo• ACTION STEP FOR TODAY

Ask this critical thinking question: "Are all of my dealings congruent with my conscience?" If the answer is yes, you empower yourself to success. If not, consider abandoning these deals or behaviors. Universal law dictates that whatever you sow, you shall reap.

33

Common Sense Is The Foundation Of High Performance
"Common sense is the knack of seeing things as they are, and doing things as they ought to be done."
— Harriet Beecher Stowe, 1811-1896, author of Uncle Tom's Cabin

hampions usually believe the essentials of life were learned in kindergarten. Their world view is that success is simple and constructed fundamentally from common sense. While average people search for complex answers to their problems, the world class looks for the simple solution first — and usually finds it. They solve more complex challenges by looking at the situation as an outsider viewing it for the first time. Larry Wilson, the famous speaker and author, says the great ones get out of their own way by viewing the problem from ten thousand feet in order to gain a new perspective. They separate themselves from the everyday details and gain a three-dimensional view of the problem. While average people strain to create a solution, champions think for a

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while and then create a mental distance to take their direct focus off the problem. Many times the answers come to them in the shower, in the middle of the night, or at the health club while they're working out. The law of indirect effort is one of the most powerful problem-solving processes known to man Champions realize the secret to tapping their true genius is sometimes hidden in the act of not trying so hard.
► ACTION STEP FOR TODAY

Write down your five most pressing problems and ask: "Is there a kindergarten answer to this seemingly complex problem?" Let your mind revert to childlike thinking and write down the first answers that come to mind.

34

Champions Always Strive For Greater Competence
"Information is the booby prize. The real prize is competence."
— Larry Wilson, founder, Wilson Learning Corp.

A

mateur performers are often good at memorizing and learnrig bits and pieces of information, just as they were taught to do in school. Champions know memorizing data in the information age is worth about as much as it costs to purchase a computer and log on to the Internet. Champions are focused on becoming competent at what they do, and leave the information gathering to someone else. While the masses worry about job security and the return of poor economic conditions, champions spend time building and improving their attitude, skills and knowledge in their chosen field. This laser-guided focus channels energy directly to

One hour of extra study per day in your chosen field will make you a national expert in five years or less. Make a commitment to invest a set number of hours per week (beyond your normal working hours) to study.THE THOUGHT PROCESSES. ACTION STEP FOR TODAY List the three most important activities in which you must continue to develop competence. . it always has. 01 WORLD-CLASS RESOURCE The ultimate common sense guide to success is Think and Grow Rich. This approach puts professional performers in constant demand from corporations and organizations searching for people with world-class habits. So. It's a must-read for anyone interested in world-class results. The future belongs to the competent. while amateurs stay up at night worrying about job security. 00. by Napoleon Hill. This classic was written in 1937 and has since become the book by which all personal development books are measured. HABITS AND PHILOSOPHIES OF THE GREAT ONES 69 the building blocks of their competency. the pros are quietly creating it through competence. But then again. both in their field and in terms of controlling and directing their emotions.

They are often criticized and ridiculed by the masses. fears and worries are the ultimate challenges for champions. yet they continue to build. They are willing to endure sleepless nights and endless worries as they walk the razor's edge. what average people see as unnecessary risk taking. who see them as a threat to their lack of engagement in life. Nowhere is this truer than in business life. The sense of exhilaration you'll feel will only be exceeded by the confidence you'll gain. If you are frightened and look for failure and poverty. and decide to push past your fear and do one of them. in what life will do for you. and since no one will survive in the end. no matter how hard you may try to succeed." — Preston Bradley W orld-class performers know facing their biggest doubts. Lack of faith in yourself. champions view as playing the game while there's still time left on the clock. They have the guts and bravery to face the truth and take risks that make the masses squirm. you will get them. and therefore exercise a substantial amount of bravery in their lives. there is no point in playing it safe. Expect victory and you make victory. ► ACTION STEP FOR TODAY . where bravery and faith bring both material and spiritual rewards. cuts you off from the good things of the world. They're profoundly aware that one small slip could send everything they've built crashing down. Make a list of ten things you're afraid to do. So. Champions accept the fact that the end result to life is the same for everyone.70 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS 35 Champions Develop Bravery In The Battle For Their Dream "The world has a way of giving what is demanded of it.

410M/ZW..10010. The famous minister John Wesley is a great example... You must believe in the argument you are advancing. org/ prayerlis t. 1908-1973.00.. Wesley's conviction and passion was so strong..140. Instead. Generally speaking." — Lyndon Johnson.M.. Professional performers who passionately believe in their convictions have the power to influence people and change the world.. and then turn their flame of desire into a blow torch of healthy obsession. 0 ..THE THOUGHT PROCESSES. amateurs tend to implement distractions that are entertaining (at best)..WAYMMA.. These distractions include television. The great ones are easy to recognize — you can see it in their eyes and hear it in their voices.S...... These people are some of the bravest on the planet.PZ. and drugs... hobbies.. that when he spoke it was as if his soul was on fire. It's far easier to boo and cheer a million-dollar athlete than it is to become one. "Rev. Champions go to extraordinary lengths to discover the work in which their deepest passions lie..4500.0.. U.(0.01009% 71 ► 1 WORLD-CLASS RESOURCE Invest ten minutes in reading a few of the stories and prayers written by parents who have a child fighting cancer.. html 36 Champions Hold Strong Convictions "What convinces is conviction..0. Visit www kids cancernetwork. HABITS AND PHILOSOPHIES OE THE GREAT ONES . and people would travel from miles around just to watch him burn.03010. Champion's beliefs and convictions are so strong that it's contagious.19 ." My research and experience shows that champions are not more passionate about everything..S. Average people usually don't invest the time necessary to discover where their passions lie. booze. or a way to shield themselves from failure (at worst). President ne hallmark of world-class performers is their level of conviction in who they are and what they do.. Historians say..407.. spectator sports.

They build their network one-by-one. 1924-1984. Champions master the art of interpersonal communication.72 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS amateurs are spectators in the game of life. Champions know that. The great ones are in awe of the massive power of their network. novelist ()ne of the primary differences between the masses and worldclass performers is how much attention they pay to developing their conversational skills. because they know those lists of people are priceless. That's why there are so few good conversations: due to scarcity. 7 being the most. but unobtrusive. and stay in constant. and be back in business in nothing flat. The great ones treat their databases like sacred artifacts. World- . not a monologue. what can you do to boost your level of conviction? 37 The Great Ones Know The Power Of Conversation "A conversation is a dialogue. they could pick up a phone. And it all begins with their lack of desire to discover their convictions. contact their network. ►ACTION STEP FOR TODAY On a scale of 1 to 7. two intelligent talkers seldom meet. contact with the fervor of a presidential candidate rallying support. They know their success is directly proportional to the number of advocates they have in their professional network of contacts. Networks usually begin and develop through a series of conversations. how much conviction do you possess about the importance of your work? If you answered less than 7. if they lost everything they owned." — Truman Capote.

00. Professional performers are usually the people asking the questions and paying rapt attention to the answers. champions are known for their ability to make decisions. They refuse to discuss other people in a way that discredits them or adversely affects their reputation. class performers are charismatic conversationalists. but in the end you have to set a timetable and act. by Dale Carnegie. I'd say decisiveness. 38 Champions Are Decisive "If I had to sum up in one word what makes a good manager.7/. getting them to talk about their lives. ► ACTION STEP FOR TODAY Commit to becoming a student of interpersonal communication.05. especially under pressure. Champions focus their part of the conversation on ideas.7.THE THOUGHT PROCESSES./ 73 . concepts. Amateur performers habitually play .00. Chrysler Corp. This is arguably the greatest book ever written on interpersonal communication skills." — Lee Iacocca.0(000).7. Even the best leaders are uncertain about their decisions in an environment of unprecedented change. The difference is courage and confidence. You can use the fanciest computers to gather the numbers. and things of a positive nature. This single skill will do more to help you move toward world-class results than any other. former chairman.001 . HABITS AND PHILOSOPHIES OF THE GREAT ONES 4.40MIXOYMM. They achieve this by focusing their conversation on the other people. 101 WORLD-CLASS RESOURCE Read How to Win Friends and Influence People. The difference is their willingness to make a decision and take full responsibility for the outcome. 1 \X/hi average performers are timid and lack confidence in *le their own judgment.00% .

Their willingness to assume full responsibility for their decisions eliminates the need to gather more input than is absolutely necessary. Professional performers can lead people and organizations effectively under such high-pressure constraints because they possess the self-trust necessary to make decisions without fear.74 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS not to lose and procrastinate because they fear making a mistake. Courage. The great ones know mistakes will be made and can be corrected. ss I WORLD-CLASS RESOURCE Read Grow Up! by Dr. Developing a sound decision-making process. ► ACTION STEP FOR TODAY Take a decision you have been putting off for a while and decide on a course of action within the next 24 hours. while understanding every decision is somewhat a gamble. the higher the leadership position. Decision-making skills are like muscles: they can only be built through use. the greater and the deeper the leader's self-trust must be. Frank Pittman. . Generally speaking. is the foundation of superior leadership. This book takes a no-holds-barred approach to taking personal responsibility. self-trust and the willingness to assume full responsibility for the outcomes of their decisions are mandatory traits of competent and effective leaders.

The fulfillment of these promises builds confidence and self-esteem. which eventually leads the champions to believe almost anything is possible. The great ones will tell you discipline is more of a decision than it is an active skill. Instead. As my late business partner and mentor Bill Gove always said. Discipline makes the difference between the good and the great. Average people see discipline as a painful chore to be avoided at all costs. regardless of whether they feel like it or not. HABITS AND PHILOSOPHIES OF THE GREAT ONES 75 39 The Great Ones Choose Discipline Over Pleasure "With self-discipline anything is possible. don't let feelings interfere with their performance. champions are usually just getting started. Discipline is the watchword of great performers." — Roger D. like Bill Gove. "It's easier to act yourself into good thinking than it is to think yourself into good action. call average performers have had enough for the day and call it quits. Discipline pushes performers past pain and punishment. Discipline is a logic-based decision that performers adhere to. Discipline keeps you focused and keeps you performing at a world-class level. they harness the power of their emotional motivators to propel them past the competition. . I believe discipline is the ultimate key to success as it determines your approach toward every day. It's a habit and a self-fulfilling prophecy built into one." This is the mindset of the champion. The world class sees it as the ultimate power tool for performance. The great ones. Graham Jr. It's the ability to stay the course and complete promises you've made.THE THOUGHT PROCESSES.

family/friends. faith/spiritual. social/cultural. health/diet/exercise. champions focus on winning. legendary coach. Nowhere is this more apparent than when pain occurs. the thought process that makes the difference is huge. 7 being most disciplined. but wanting to win is. recreation/ fun. Professionals expect to feel pain and have been mentally trained to push past it while maintaining a world-class level of performance. asking.76 1.s ACTION STEP FOR TODAY 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS On a scale of 1 to 7. makes them unstoppable and ferocious on any performance field. and personal development. both mental and physical. Their outstanding preparation. how disciplined are you in the different areas of your life? Categories include business/career. 40 The World Class Is Determined To Win "Winning isn't everything. many times the only thing that separates winners from losers is pure determination. Their attitude is. Green Bay Packers - A s simple as it sounds. Amateur performers spend a substantial amount of time negotiating the price of victory. "Is the effort worth the reward for winning?" Meanwhile. 1913 1970." — Vince Lombardi. The decision to pay any price and bear any burden in the name of victory was made long before the game started." Champions don't negotiate their efforts and sacrifices enroute to victory. "Whatever it takes. Amateurs feel pain and seek escape. Amateurs seem to have an endless tape looping through their minds. This subtle difference in thinking is a huge advantage. . Champions are the warriors of the world. money/finances. While the winning difference may be slight.

As you're watching the movie. Rocky-like determination is probably what it's going to take to make it reality. it's not what they do. I don't really see how he can be successful. Dedication is a habit they've developed. it serves as a . if you have seen it. 41 Champions Dedicate Their Lives To Greatness "To succeed in life. rent it. If you haven't seen Rocky. how determined are you to accomplish your goals and dreams? An assessment of the results you have achieved so far is an accurate measure of how determined you have been in the past. Their dedication to excellence shines through in everything they do. Rocky has to be the all-time classic portrayal of world-class determination. it's who they are. If one isn't prepared to suffer during adversities. champions are always dedicated. ask this critical thinking question: "Do I have this level of determination with my vision?" If you have a big vision. rent it again. 0+1 WORLD-CLASS RESOURCE Even though it was fiction. HABITS AND PHILOSOPHIES OF THE GREAT ONES 77 ►ACTION STEP FOR TODAY On a scale of 1 to 7." — Gary Player. 7 being most determined. professional golfer p rofessional performers are the most dedicated people alive. The great ones don't know any other way. The world is full of Rocky-like stories of people who refused to take no for an answer when manifesting their vision. one must have determination and must be prepared to suffer during the process. In other words.THE THOUGHT PROCESSES. While amateurs are dedicated when things are going well.

78 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS cornerstone of their success and fulfillment in life. This will give you an idea of the level of dedication it takes to become one of the great ones. CDs. While the masses seek perpetual pleasure. After a few of these books. Average people are more dedicated to pleasure than performance. Develop the habit of reading biographies of world-class performers and you'll reap the benefits of their wisdom and experience. read another biography. Such feelings of accomplishment and fulfillment are an additional benefit only the great ones enjoy. They believe real education begins after school lets out. The top 1% of world-class performers invest thousands of dollars every year on self-development books. a fair amount. seminars. cope and manage yourself in the world as an adult. Dedication to getting what they want from life is a driving force behind champions. The masses tend to believe education ends with high school or college graduation. The world class tends to believe formal education only teaches you how to learn. . you'll begin to see a pattern in each champion's thinking and dedication to their dream. a lot. Most amateur performers haven't read a book since high school and wouldn't attend a self-development seminar unless you paid them. s FOR TODAY ACTION STEP Ask this critical thinking question: "How much am I willing to struggle and suffer to make my vision a reality?" Is it a little. or whatever it takes? 0+I WORLD-CLASS RESOURCE Pick a biography of your favorite champion and read it cover to cover. The irony is that professional performers tend to experience great pleasure as a result of their achievements. workshops and retreats. the great ones focus on achievement. Next month. DVDs.

they asked us what we wanted to be. Most of us have been programmed by amateur performers with limited belief systems. why are the majority of people simply trying to survive in a world of wealth and abundance? The answer is simple: they don't believe they can find their own treasure. and I said a ball player. The human animal is only driven to the level their belief system will allow.THE THOUGHT PROCESSES." — Johnny Bench. As a result. If this is true. By the eleventh grade. Studies show this isn't true. in most cases. who reinforce these limited beliefs and validate their lack consciousness. In eighth grade. yet it does change the drive of the performer. This cycle spins out of control until the drive is nearly nonexistent. HABITS AND PHILOSOPHIES Of THE GREAT ONES 79 42 Champions Are Driven By A World-Class Belief System "In the second grade. because they believe they can. This doesn't alter the fact that the treasure is there. Champions are driven to win. and subsequently. would you be driven to follow the map and find the fortune? So would anyone else. Many elieve that only some people are born with this innate aptitude of ambition. the champions — no more intelligent or talented — become more focused and driven every day and continue to win. and they laughed. major league catcher T Fake no mistake: champions are driven to succeed. . Amateurs rationalize their lack of drive with tall tales of bad breaks and unfortunate circumstances. If you inherited a treasure map from your best friend. no one was laughing. they tend to attract other amateurs as friends. I said I wanted to be a ball player. Meanwhile. small ambitions. and they laughed a little more. they asked the same question.

middle class. Keep asking yourself. all it takes is desire and persistence. Why wait for Mother Nature to produce o . The next discovery I made was that this same positive expectation could be installed in anyone who wishes to possess it. 43 The World Class Has Great Expectations "As your consciousness expands.ao ► ACTION STEP FOR TODAY 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS Generally speaking." — John R Spannuth. affirmation training. President. In other words. Call it positive brainwashing. check your results in the areas of your life where you exhibit the most ambition. programming. While most amateur performers rely on positive experience to build positive expectation. professional performers are superstars in their minds long before they are superstars in reality. is your belief system poverty class. It's a programming process that is easy to do. as well as the pictures they visualize World-class performers literally talk themselves into believing anything that gives them a mental edge. the great ones always expect to win regardless of what they are up against. Champions call it their ace in the hole. your level of expectation will grow. auto-suggestion — whatever label you choose. United States Water Fitness Association ne of the greatest discoveries I've made in the last two decades as a mental toughness coach is the realization that world-class performers are driven by positive expectations. or world class? Ask this critical thinking question: "Do my drive and ambition mirror my beliefs?" If you're not sure of the answer. Champions begin this programming process by creating the language they use when they talk to themselves. am I selling myself short? Most of us are.

The advantage of programming is it is guaranteed to happen — while experience may or may not occur./ snow at a ski resort when it can be artificially produced right now? Then. One of the fastest ways to raise your level of expectation is to associate with world-class thinkers. and then ask the ultimate critical thinking question: "Should I expect more?" If your answer is yes. HABITS AND PHILOSOPHIES OF THE GREAT ONES 81 /HA '440. Expectation works whether it's built from real experience or programming. go to www. which will give you a better feel for who these people are and how they think . raise your expectations and upgrade how you talk to yourself and others about your heightened aspirations.comThere's an in-depth interview with each member of our board. To see my National Board of Advisors.0.THE THOUGHT PROCESSES.00.14. 0.4/ a03. Spend as much time with them as possible.10MAMMIV.govesiebold. ACTION STEP FOR TODAY Outline your expectations in every area of your life. it simply adds powder to a very solid base. comprised of people who have a much higher level of expectation than you. when it does snow.00. ► 1 WORLD-CLASS RESOURCE Build a personal and professional board of advisors.

such as actors." Champions know having something to be enthusiastic about is one the most important ingredients of a happy life. "Congratulations. Amateurs often think life is something to struggle through while avoiding pain at all costs. professional performers are investing their life energy into their field of choice. The great ones are either engaged in or actively seeking their passion everyday. unbridled power of an enthusiastic mindset. 1819-1875. with enthusiasm and tenacity. The great ones know the raw. . has a great vision of their arrival at the pearly gates: The amateur arrives. Champions are willing to put themselves on the line and risk failure and rejection. Larry Wilson. sports stars and musicians. Amateurs tend to be more enthusiastic about the accomplishments of others. until their hearts stop beating. Champions often have the world view that life is a game to play to the best of their ability." — Charles Kingsley. and Saint Peter says. while amateurs sit on the sidelines and observe without risk. My friend and mentor. While amateurs are spending their enthusiasm on batting averages and the box office. novelist A ll professional performers have discovered the real secret of greatness: enthusiasm for what they do. You've arrived safely at death.82 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS 44 The Great Ones Are The Most Enthusiastic People Alive "All we really need to make us happy is something to be enthusiastic about. Champions are driven by an enthusiasm that fires their soul and keeps them on the practice field long after everyone else has gone home.

0440Y11/0:10." — George Burns. / 10- ACTION STEP FOR TODAY Make a list of the five activities in your life for which you have the most enthusiasm. 83 /AM: i//. Amateurs believe champions enjoy their work because they are successful.AWY/AW/MW/10. Champions are successful because they enjoy their work. Champions tend to choose their field based on pure enjoyment of the activity. Some people say that champions don't pick their field. or law or medicine. they put their heart and soul into the activity.. occupation or sport champions choose — the criteria for selection is almost always enjoyment.00974. the field picks them. 105..THE THOUGHT PROCESSES.11. This single idea has probably created more average performers than any other. The progressive mindset of the 21st century is to study what you enjoy studying and put your heart and soul into it. because of the great financial potential. comedian t doesn't seem to matter what industry. ask this critical thinking question: "Does anyone make a living doing this?" ► 1 WORLD-CLASS RESOURCE Read Do What You Love and the Money Will Follow. SW. HABITS AND PHILOSOPHIES OF THE GREAT ONES /100'/FV.0% 0.40. Yet interviews with the superstars find the polar opposite to be true.700%/X 400:101/500/0%/JAMP5///0. As a result. Next./hrn.00.1. 1896-1996.42. by Marsha Sinetar. so much so that they surpass their competitors. The great ones know that money I . College students of yesterday were often told to study business or computers.1.50. this book may have the answer. 45 Champions Love What They Do "I'd rather be a failure at something I love than a success at something I don't. If you are in the process of trying to figure out what you really want to do with your career. profession.

then you will almost assuredly ascend to the world-class level.84 NY: Sa Stl 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS it :41 Ms. Visit www. Even at age forty. ►► WORLD-CLASS RESOURCE Read Work Happy Live Healthy.com 46 Champions Create A Winning Environment "The first step toward success is taken when you refuse to be a captive of the environment in which you first find yourself. and often become wealthy as a result. 7 being the most enjoyment. If you answered a 7. ► ACTION STEP FOR TODAY On a scale of 1 to 7. because they never had an opportunity to learn and ." — Mark Caine.. the odds of fulfilling your full potential are slim. it comes from solving people's problems. author H ave you ever noticed children of super-rich families often attract misery into their lives in a variety of ways? These children are raised in an environment of extreme privilege. Nt". how much do you enjoy your job? If you answered less than a 7. workhappy. Professional performers not only see enjoying what they do as a philosophy. doesn't come from an occupation. As a result. by Tom Welch. they often develop a sense of entitlement that creates conflicting feelings as their lives progress. they see it as their single greatest asset and entry into the world class. some of these 'kids' are completely confused about how they fit into the world. Champions do so much extra study and work that they become experts.

iv. Their parents purchased their problems away.ACTION STEP FOR TODAY Make a commitment to upgrade your environment. Create a world-class environment by turning your car into a university on wheels. They often discover their greatest joy in the conquering of their greatest obstacles. and left them with a gaping psychological hole. and seem to thrive on blaming other people. com . champions know the only true comfort comes from becoming the people they were meant to be by learning and growing each day. While amateurs do everything possible to exist in an environment of comfort. based on their level of awareness. Limit your exposure to neutral and negative people. speakers and philosophers as you drive. beginning with the people around you. The largest producer of personal development tapes and CDs is Nightingale-Conant Corp. I promise this will raise your level of expectation. and then take the necessary steps to reprogram themselves and create the world-class environment they deserve. their website is wwwnightingale. Amateurs think they are victims of their environment. WORLD-CLASS RESOURCE Become an active student of personal development by listening to tapes and CDs from your favorite authors. Professional performers realize the people who programmed them did the best they could. Professional performers learn to create their own environment of ongoing learning. and create misery and depression from a deep sense of disappointment with themselves. amateur performers tend to be their own worst enemies. HABITS AND PHILOSOPHIES OF THE GREAT ONES 85 grow through adversity and challenge. growth and discipline..THE THOUGHT PROCESSES. Befriend a champion and spend as much time with this person as possible. Similarly. remembering that consciousness is contagious.

Studies show this to be false. both physically and mentally. They usually select an activity they really enjoy to insure it will become a habit. Amateurs see exercise as a chore." — Jack Lalane. every day. and good employee health goes right to the bottom line. In the last ten years. Amateurs spend more time watching their favorite sports heroes exercise than they do exercising themselves. . fitness guru A mateurs tend to believe exercise is only for the young. and that it has little to do with success in the business world. The biggest distinction between amateurs and pros in this area is the importance they place on adhering to their exercise routine. in some form of physical activity. Champions have known this for years. The cost of this inactive lifestyle is substantial. many companies have started corporate exercise programs and constructed workout facilities on company premises.86 •e. and they treat their physical activity with the same intensity and priority as they do their work. They tend to invest at least an hour per day. They know regular exercise is the single most significant aspect of good health. pros see it as a necessity for world-class performance. Nutrition is queen. Professional performers know a sound mind and sound body are one and the same. They schedule daily exercise and approach it with the same vigor as a meeting with a key customer. Put the two of them together and you have a kingdom. 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS 47 The World Class Makes Exercise A Priority "Exercise is king.

Your life literally depends on it. ►►1 WORLD-CLASS RESOURCE If you're a man. growing . Amateurs tend to believe failure is painful and should be avoided in order to maintain a sense of pride and dignity. Visit www mens health.ACTION STEP FOR TODAY Make a commitment to exercise for at least one hour per day. his character. they attempt only those things they know they can do.THE THOUGHT PROCESSES. who have failed their way to success. Get your calendar out and move things around to make room for exercise. subscribe to Men's Health magazine. People labeled as failures are amateurs at failing. they're in the business of learning. He is still a king. Success Magazine T he majority of the differences between amateurs and pros is a subtle separation. his self-respect.com 48 The Great Ones Are Professional Failures "There can be no failure to a man who has not lost his courage. The difference is their mental approach. five days a week. Successful people are professional failures. subscribe to Shape Magazine. The excuse that you don't have time is a delusion. founder. The idea of failure is an example of this. Champions aren't in the business of protecting their egos. no matter what it takes. If you're a woman. 1848-1924. or his self-confidence. It's a slight difference in thinking that makes a big difference in results. comor www." — Orison Swett Marden.shape. Exercise is necessary for a long and healthy life. Champions see failure as a necessary building block of mega-success. and treat it as a teacher. In an effort to protect their egos. HABITS AND PHILOSOPHIES OF THE GREAT ONES 87 it.

It's all a matter of where a performer places his attention. 7 being the highest. While amateurs spend a lot of time focusing on how not to fail. This book is a detailed account of how one man figured out how the system works. yet necessary to gain the wisdom and mental toughness it's going to take to make their vision a reality. . They see failures as necessary course adjustments — not always pleasant." It's a must for your sales library. lack and poverty. This problem-solving. ► ACTION STEP FOR TODAY Ask this critical thinking question: "Have I been playing it safe to avoid failure?" On a scale of 1 to 7. The great Dale Carnegie called this book. by Frank Bettger. "The most helpful and inspiring book on salesmanship I have ever read. pros are dialed in to doing what it takes to succeed. execution-based focus creates a greater awareness of more potential solutions. how many risks have you taken in an effort to make your vision a reality? ss I WORLD-CLASS RESOURCE If you're in the world of selling. A focus on failure prevention creates an awareness of fear.88 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS and becoming. read How I Raised Myself from Failure to Success in Selling.

. even when they are failing.0 WAVLOMMOVHDYM. the faith performers have in themselves. President F aith has always been a hallmark of world-class performers — most notably. world-class performers do tend to hold strong spiritual convictions. Faith in God. HABITS AND PHILOSOPHIES OF THE GREAT ONES 89 0. a higher power.105MISOMM ZeM/M. Take inventory of the ten people closest to you. there seems to be a connection between professional performers and the spiritual side of life. we need more of the things that are unseen.3. In recent years.H. This faith in self may stem from being raised in a positive environment. we need more spiritual power .90. Muhammad Ali admits he told the world he was the greatest before he truly was as a way to bolster his faith in his own skills.M. how much faith do these people have in themselves? How much faith do they have in a higher power? ► ACTION STEP FOR TODAY .M. 7 being the highest.4%. There are atheists who are tremendous performers.1. yet as a rule. U. such as Unity and Science of Mind. or from performers talking themselves into it. We do not need more of the things that are seen.W.THE THOUGHT PROCESSES.410. MOMMOMe/M/ZZMWM . many who were turned off by fear-based organized religions in their childhood have turned to new-thought churches and centers. or an infinite intelligence is also a trait of many champions.S.0% ." — Calvin Coolidge. On a scale of 1 to 7. . 0. 49 Champions Have Tremendous Faith "We do not need more intellectual power. while amateurs are often deathly afraid of believing in something that may or may not happen. (I think it worked!) Champions also have faith in their goals and dreams becoming reality. . Whatever the source of their spiritual faith. Many pros draw tremendous energy and power from a deep faith in a greater force. The great ones have an extremely high level of self-trust. 1872-1933.

They learn how to become comfortable while performing in an uncomfortable state of mind. . because it makes them feel so good. while professionals learn to embrace fear. like a snake handler holding a venomous king cobra by the neck.' He said. Amateurs are controlled by their fears. poet T he relationship performers have with fear is a significant distinction between amateurs and professionals. Realizing the incredible force public speaking can be in their careers. Repeated exposure to their fears systematically desensitizes them. eventually depleting the fear. they can't get enough of the activity. the cobra will take their life. the number one fear among people worldwide has always been public speaking The fear of public humiliation is too much for the ego to bear. many champions have faced this fear head-on and later fell in love with the emotional high public speaking offers. 1880-1918. so most people develop a tremendous fear of speaking to groups. They said. An interesting phenomenon often occurs after this desensitization process — performers fall in love with the activity they used to fear. and they flew" — Guillaume Apollinaire. Ask this critical thinking question: "Is this helping me or hurting me?" 50 Champions Handle Fear Like A Snake Charmer " 'Come to the edge. Champions have . They came. Champions know if they get sloppy or stop paying attention.' He said.90 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CUSS Odds are that your level of faith is the average of these ten people. The great ones use the energy and intensity of fear to drive them to greater heights. Suddenly. He pushed them . 'We are afraid: `Come to the edge. Since the beginning of public opinion polls. .

or adolescent fears? An adult fear is being afraid of a truck about to run over you.W.003./ZWASHM. It's the kind of fear that can save your life.a. and through the law of attraction acts as a magnet for additional thoughts of fear and scarcity to enter the performers mind These thoughts eventually manifest more fear and scarcity on the physical plane.. we are behaving like children.or full of fear.00. While fear can be a tremendous modvator. .THE THOUGHT PROCESSES." — Albert Einstein fiddle-class performers are mediocre because they have failed to identify the emotional motivators that burn from within. The upper class includes some of the most successful people in the world.0. On the other end of the spectrum.40. We're either full of love..M. HABITS AND PHILOSOPHIES OF THE GREAT ONES 91 OMMOW..00IMM/A74000N/MOZZAMM/AMS4/ /. The threat is literally made up in our minds. When we allow adolescent fear to hold us back.. ACTION STEP FOR TODAY Take inventory of your fears: are they adult fears. Upper-class performers are full of emotional fire that is usually fueled by the fear of failure. who are also some of the .000. . it creates a lot of pain and suffering in the process.1.00.%/4.MMOWAMM learned emotional strength and power lies on the other side of fear. 51 The Great Ones Evolve From Fear To Love Based Motivation "Everyone has two choices. Adolescent fear is being afraid of the bogeyman under the bed.540..00..1%. 10. amateurs usually settle for the short-term gain of avoiding what they fear. or of being rejected by a prospect or embarrassed in front of a group. Operating out of a fear and scarcity based consciousness is a playing not to lose strategy.G.

language. The fear that propels them to achieve is the same emotion that robs them of their fulfillment. and winning to them simply means learning and growing. they are on to the next conquest. ► ACTION STEP FOR TODAY Ask these critical thinking questions: Am I more motivated by my fear of failure or by the excitement of my vision? Am I out to prove myself or express myself? 52 Champions Understand The Limits Of Money "When you're doing something you love to do. and the victories must get bigger for them to sustain their ego-based gratification. Their dominant thoughts are on their vision for the future. where the pain of losing is stronger than the pleasure of winning. the father of professional speaking I n pursuit of happiness. and they pursue it fearlessly. The world class transcends this lower vibration by focusing their thoughts. amateurs tend to seek riches. The great ones are playing to win. while pros seek fulfillment. They literally transcend the addiction to feeling superior to anyone else. The upper class consciousness is rooted in ego. the upper class tends to suffer much more than the world class." — Bill Gove.92 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS saddest. As soon as they succeed at whatever they are attempting. 1912-2001. the only reward you need is the experience of doing it. Because of the fear this thought process attracts. The irony is that champions create so much . and mental pictures on love and abundance. and for being afraid to lose what they have.

until they finally throw up their arms and say. The great ones are focused on the cause. Fulfillment is a mental state champions experience as a result of their elevated awareness. and effects don't create causes. champions invest the necessary time and resources to discover what they love to do and then focus on doing it to the best of their ability. Amateurs are usually looking for the quick buck. In truth.THE THOUGHT PROCESSES. they play because they love the game itself. They never really chase fulfillment. "Is this all there is?" The answer is yes. On the other end of the spectrum. Professional performers gravitate toward things that create a sense of satisfaction in and of themselves. no amount is sufficient. but from the actions themselves. Even if they succeed in acquiring money and possessions. yet they experience it simply by doing their work. Champions don't play for the money. the masses are focused on the effects. or because you love the sport or exercise activity? . because money and material possessions are effects. ® ACTION STEP FOR TODAY Do a cause-and-effect analysis. or the effect of my fulfillment?" For example. rather than the effect. This is a can't-miss strategy. Ask this critical thinking question: "Am I focused on the cause of my fulfillment. because the hole can only be filled by feelings of fulfillment. do you exercise for the health benefits you gain. They believe being rich will fill the hole they feel inside. Their work creates a tremendous sense of fulfillment — even if the effects aren't reached. Amateurs believe money and the things money will buy are the keys to peace and fulfillment. In essence. This is why the pros seek fulfillment first though loving what they do for a living. As a result. fulfillment continues to elude them. Their fulfillment doesn't come from the results of their actions. although few of them can say how much money that would require. The money — the effect — is just icing on the cake. HABITS AND PHILOSOPHIES OF THE GREAT ONES 93 value in their quest for fulfillment that they often develop substantial riches. and often ignore the causes. Causes create effects. the effects (or results) take care of themselves. The great ones find fulfillment in their everyday work and activities.

While amateurs often live in the past. Amateurs like to talk about the good old days. It also keeps them motivated and moving forward by keeping the proverbial carrot out in front. it is up to me. champions look toward the future. and how they wish things were like they were before. and landscape of." reflects their beliefs. the future. Their execution-based focus and future orientation keeps them on track. Pros habitually focus on the present while creating their ultimate vision for. but place responsibility for the future squarely on their own shoulders. Professional performers are just the opposite. author and speaker . The saying." This affirmation har- . and any mistakes in my past have been for the purpose of helping me create a bountiful future. "If it is to be. The pros revere and respect the past. successes and actions in general is a trait of world-class performers." — Brian Tracy. It all begins with taking full responsibility for their lives and their futures. This future orientation allows them to dream of grand visions and unlimited possibilities.94 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS 53 Champions Are Future-Oriented "All great leaders have vision and idealization in which they can continually imagine the perfect outcome to all situations. The great ones make their own circumstances and respond with a higher level of awareness to negative events in their lives. ► ACTION STEP FOR TODAY Program yourself by repeating this statement until you believe it: "The past is only important as it relates to the present and the future. Average people would rather see themselves as victims of circumstances beyond their control. Taking personal responsibility for failures.

Amateurs are accustomed to the way things are." — Ray Youngblood entrepreneur and speaker ost progress relies on professional performers who stand up. The great ones definitely dance to the beat of a different drummer. To amateur performers. /W. You can find it at wwwgovesiebold. many scientists believed every major innovation and invention had been discovered. Many great breakthroughs and innovations are made by champions who ignore the facts and figures. Larry Wilson. HABITS AND PHILOSOPHIES OF THE GREAT ONES / / I:./. faster. The great ones know progress relies M . champions can appear to be outrageous in their wants and desires.V. more efficient.THE THOUGHT PROCESSES. While amateurs are content with the status quo. /400%// / /407. while amateurs quietly fear change will create more demanding or less pleasurable conditions. pros are always seeking a better. the facts don't count. This type of thinking is difficult to sell to pros. innovation and progress would be almost nonexistent. by Bill Gove. effective method or way of doing things. they just don't allow them to carry as much weight as amateurs do. and prefer to keep it that way.. Without champions. and Be a Visionary.com 54 The Great Ones Challenge The Facts "When the dream is big enough. ►►1 WORLD-CLASS RESOURCE Listen to Create the Future: How to Think Big. The great ones derive incredible pleasure from ongoing growth and development. At the beginning of the 20th century. and I thank God they do. xe‘ 95 - nesses the power of the past and directs it to the only place it can serve you: in the future. Bob Proctor and Steve Siebold. who tend to listen only to other pros. Act Bold. challenge the status quo and push the envelope. While champions take facts into consideration.

96 WM. most of all. They take whatever time is necessary to choose a career path that encompasses their natural talents. success-and-achievement machines. and then take intelligent action to exceed them. Average people go to work and plod through the day. and when you have fun. Amateurs have a difficult time competing with pros because most amateurs hate their jobs — one of the primary reasons they're amateurs in the first place! Professional performers are highly disciplined. ► ACTION STEP FOR TODAY Begin to question the so-called 'facts' governing your life. abilities. 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS on the unreasonable men or women who stand up and challenge the facts. you can do amazing things. enjoyment and exhilaration of their work. This is one of the ." — Joe Namath. their passions. champions go to work and have fun. Outsiders see big-time performers as super self-disciplined. of course. Champions have more fun in their work than any other group. self-sacrificing. professional football player ()ne of the most closely-held secrets of world-class performers is how much fun they have in what they do. and. Yet a closer look gives a more accurate portrayal of what really drives these people: fun. excitement. yet their core drive and mental fortitude seem to come from the pure fun. Ask these critical thinking questions: "Is it a fact that it's going to take me 20 years to retire? Is it a fact that I will gain weight as I get older or after having children? Is it a fact that the only religious beliefs I should follow are the ones handed down from my parents?" 55 Champions Are Driven By Fun "When you have confidence. you can have a lot of fun.

One is focused on surviving. The habit of forgiveness is a significant distinction between the masses and the champions. 7 being the most fun. give yourself a rating in each area of your life. Professional performers understand that mental toughness and power ultimately come from a mindset of love — love for what they do. All human actions and reactions have their root in one of two forms of consciousness: fear or love. 1869-1948. the professional approach from spirit. Forgiveness is the attitude of the strong. This is not to be confused with the Age of Aquarius and the free love movement of the 1960s. Indian leader p rofessional performers' heightened awareness allows them to forgive freely. although they were probably on the right track in the beginning. however. . while the other is just playing a game and having fun. While average people plot revenge. Why do things you don't enjoy unless it is impossible to escape them? 56 The Great Ones Learn To Forgive "The weak can never forgive. are primarily emotional creatures who often operate in irrational ways. HABITS AND PHILOSOPHIES OF THE GREAT ONES 97 reasons amateurs cannot compete with pros — it's a mismatch from the start." — Mahatma Ghandi. this concept wouldn't make sense.THE THOUGHT PROCESSES. The amateur approach stems from ego. ask this critical thinking question: "Can I eliminate doing things that aren't fun?" Really think about your answer. who they are and for the people with whom they interact. Next. Life is short and unpredictable. ► ACTION STEP FOR TODAY How much fun are you having in your life? On a scale of 1 to 7. champions release their enemies and move on. If people were primarily logical creatures. Human beings.

they are unmotivated to dream big dreams. World-class performers know what they are willing to fight — and even die — for.98 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS Champions know this. get a copy of Forgiveness: How to Make Peace with Your Past and Get on with Your Life. s STEP FOR TODAY ACTION Make a list of all of the people you feel have slighted you to some degree. Emotional creatures who operate at a lower level of conscious awareness tend to say ignorant things and behave in thoughtless ways." — Steve Siebold A verage performers never fully tap into their own psyches. and as a result. and give yourself the gift of a lifetime by forgiving them. simply forgive them in your heart by coming to terms with the fact that we are fallible human beings doing the best we can. Sidney Simon. They draw their motivation and willpower intrinsically. They're willing to suffer and sacrifice to make their visions reality. This is a critical trait of the great ones. Expecting human beings to behave logically all the time is like expecting machines to feel emotion. The great ones operate from a love-based consciousness that recognizes the emotionbased irrational behavior of people. You don't have to tell them you forgive them. by Dr. whereas the middle . 57 Champions Know Why They Are Fighting "One of the hallmarks of the great ones is their level of awareness as to what they are willing to fight for. which is the reason they're able to forgive. Champions are much more forgiving than average people because of this knowledge. ►►I WORLD-CLASS RESOURCE To learn more about the power of forgiveness.

You don't pit amateurs against pros. "why must I suffer?" The great ones know the answer is their vision. When the going gets tough and the pain kicks in. especially when the going gets tough. This book will take you inside the mind of the greatest cyclist in history. Professional performers invest a tremendous amount of time thinking about what makes them tick in an effort to uncover their deepest. by Lance Armstrong. you'll know exactly what makes this champion so special. When their subconscious determines the vision is worth fighting and suffering for. HABITS AND PHILOSOPHIES OF THE GREAT ONES 99 class waits for the motivational mood to strike. The difference may be small at the start. most powerful emotional motivators. 11- ACTION STEP FOR TODAY Make a list of the ten reasons you will do whatever it takes to breathe life into your vision. This is when the world class really begins to fight. to the point of a total mismatch. It's like feeding a man to the lions.THE THOUGHT PROCESSES. their level of motivation soars. When pain strikes. After you read it. the subconscious mind asks the conscious mind. When they begin to feel physical or psychological pain. 01 WORLD-CLASS RESOURCE Get a copy of It's Not About the Bike. This is one of the major reasons there is such a chasm between amateurs and pros. average people back off from a goal or task. they go inside themselves and draw on their vast reserves of emotional power. the performance gap becomes larger and larger. Review this list every day. . but as the pain and suffering escalate.

The only group that has a fighting chance against the great ones is the upper class. we classify most members of the upper class as 'Very Good Performers'. Ask this critical thinking question: Are you a good performer. At the height of my tennis career." — Steve Siebold T he world class controls over 90% of the wealth in America for a simple reason: they are competing in a marketplace full of amateurs. Both groups have the same potential. wondering why. For the average person. The only difference is in their thinking. a very good performer. or a great performer? For the correct ► ACTION STEP FOR TODAY . I was a very good player. it's an insult. very good is considered to be bad. At the highest levels of performance. The difference between a very good doctor and a great doctor can be life and death. to be classified as very good is something to be proud of. which represents approximately 10% of the population. Very good performers are no match for the great ones. The difference between a very good leader and a great leader is the respect and loyalty of his/her team. There are lots of performers who are very good.100 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS 58 Champions Know Very Good Is Bad "The mental toughness process is not about going from good to very good--it's about going from good to great. but compared to the world class. Anyone who settles for very good is destined to spend their golden years bathed in a sea of regret. At Mental Toughness University. In order to ascend to the world class. I was bad. The difference between a very good salesperson and a great salesperson is financial freedom. but great performers are rare. For the great ones. performers must be classified as 'Great'.

1809-1865. the great ones often think of the company as their own. U. not the company. check the results you've been getting in each area of your life up until this point. and hence is just encouragement to industry and enterprise. 59 The World Class Embraces Free Enterprise "That some should be rich shows that others may become rich. . Many great ones cut their entrepreneurial teeth in the corporate world and then launch a business. especially in times when the masses believe their companies have no loyalty to them. Every move they make serves the company for which they work. The free enterprise system lives within them. They don't relish the recognition and gratification of being in business for themselves. While most rank-and-file employees are more interested in where they're going on vacation than in moving forward in their career. Since the world class operates from a fearless state of abundance. President T he free enterprise system in America has created more great champions than anything else in the history of civilization. they tend to embrace the free enterprise system.THE THOUGHT PROCESSES. These performers are a rare breed. they prefer to flourish and grow within the corporate system. power and systems of their billion-dollar employers. Some choose to become professional performers within the corporate structure. This sense of distrust gives middle-class performers an excuse to coast. The great ones are aware that their performance and work ethic are about them.S. These champions make the shrewd decision to use the collective knowledge. Your self-assessment represents the truth. HABITS AND PHILOSOPHIES OF THE GREAT ONES 101 answer. Your results represent the fact." — Abraham Lincoln.

They are not any less caring than their world-class counterparts. The middle class seldom looks beyond their own hometowns and tends to have an isolationist philosophy. they are simply unaware of the impact countries and people have on each other. Average people hardly know their own neighbors. ACTION STEP s FOR TODAY Commit to seeing yourself as self-employed. . and what happens in Sydney affects what happens in Tokyo. All of us are the presidents of our own professional services corporations. True champions know what happens in Bombay affects what happens in Chicago. Employment status is unimportant in the Age of the Mind." — Vaclav Havel Czech Republic president T he world class believes in the philosophy of one collective global economy. regardless of who signs your paycheck.102 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS World-class performers are always reinforcing the habit of excellence — one of the reasons they will always be in demand in any economy. With their expanded global worldview. and lease our time and efforts to employers or customers. WORLD-CLASS RESOURCE Read How to Get Rich. professional performers create ideas that usually have no geographical boundaries. by Donald Trump 60 Champions Believe In Global Citizenship "Without a global revolution in the sphere of human consciousness. This mindset should motivate you to perform to the best of your ability every single day. This is evident by their participation in such groups as Rotary International and others that focus on assisting people globally. a more humane society will not emerge.

yet there is a difference. and middle-class levels of awareness will give from time to time. people at lower levels of awareness often see giving as a trade. Middle-class consciousness is rooted deeply in fear. In other words. just give:' — Nido Qubein. HABITS AND PHILOSOPHIES OF THE GREAT ONES 103 The World Wide Web has expanded this awareness even more. They tend to give in order to get. . author." mentality. 10- ACTION STEP FOR TODAY Ask these critical thinking questions: "Am I a global citizen? Am I actively contributing to people and places outside where I work and live?" Set a goal to elevate your participation in global problem solving by helping someone in need in another country in some way. they tend to give freely. . but world-class consciousness is rooted in love and abundance. the great ones will have to foot the bill for everyone. 61 The Great Ones Don't Give Back „ . speaker. They give because they believe it's W . and always will be. People operating at poverty-.THE THOUGHT PROCESSES. working-. It's an "I give you this. so you have to give me that. The great ones give without reservation or anticipation of a trade. The end of mediocrity as we know it doesn't seem to be anywhere in sight. philanthropist orld-class performers usually have a strong philosophy when it comes to giving. As a result. more than enough of everything to go around. yet the middle class fails to embrace this philosophy as a whole.They Just Give "Don't give back . Until more people raise their level of awareness. Professional performers tend to have a world view that there is.

gets more. ►►I WORLD-CLASS RESOURCE Check out my mentor in the area of philanthropy. no end and no limits. The amateur-class philosophy demands that all giving be measured. World-class performers are not more generous. and attracts more. The world-class mindset is pure love. at wwwnidoqubein. they simply believe they'll never run out of resources and that the world operates from total abundance. As a result of this subtle distinction. This habit manifests a prosperity consciousness that will attract more abundance into your life. with no beginning.O4 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS the right thing to do. Giving is easy when you believe the source of supply is unlimited. for fear the fountain will run dry. He's quite a guy. ► ACTION STEP FOR TODAY Give money to someone who needs a few bucks. without any expectation of receiving anything in return. and as a result. they experience much deeper levels of fulfillment than average people.com. . Maybe it's the guy begging for money on the street. or possibly a friend in need of some fast cash. the world class gives more. Nido Qubein.

and this thought process allows them to climb higher every day. The world class is in a constant goal-setting mode. Their minds are like guided missiles. Champions have a singleness of purpose most people will never take the time to discover. Only 3% of Americans have clearly defined written goals. the knowledge of what one wants. and a burning desire to possess it. 1883 1970. and that is definiteness of purpose. the pros are imbedding their goals deep into their subconscious minds daily. HABITS AND PHILOSOPHIES OF THE GREAT ONES 105 62 The World Class Is Obsessed With Their Goals "There is one quality which one must possess to win. This habit will ingrain your major goals into your . Professional performers are evolving so rapidly they usually find it necessary to review — and sometimes reset their goals on a daily basis.THE THOUGHT PROCESSES. author - verage performers set their goals on New Year's Eve and don't look at them again until the next New Year's Eve. Champions are goalsetting machines — they know the cornerstone of all achievement is mental clarity. always adjusting and correcting to maintain accuracy toward the target." — Napoleon Hill. A ► ACTION STEP FOR TODAY List your ten major goals for this year every morning when you wake up. One of the secrets of their success is this daily exposure to their goals. This attention to detail gives the great ones an incredible advantage over their middle-class counterparts. and less than 1% can identify their primary goal and objective in life. As average performers begin to forget what their goals are because of a lack of exposure to them.

Professional performers attempt so many things over the course of their lifetimes that their mental growth rate is staggering compared to the masses. 63 The Great Ones Believe They Cannot Fail . The world-class ranks realize graduation is the beginning of the road. author hampions are committed to never-ending personal and professional growth. 1892-1973." — Pearl S. no-holds-barred approach to setting world-class goals. I can only learn and grow" This belief makes pros very dangerous performers. not the end.. is "I cannot fail. NI WORLD-CLASS RESOURCE Read Goals! How to Get Everything You Want — Faster Than You Ever Thought Possible. Champions have programmed themselves to disengage their fear and move full speed ahead. Average performers believe learning and growing begins and ends in school. They are willing to fail their way to success. This is one of the most important habits you can develop enroute to a world-class mindset. The middle and lower class are amateurs at failing. champions give it the full-court press with little or no concern about failing. This book takes a no-nonsense. While amateurs avoid risk at any cost. Buck.106 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS psyche. the great ones are always looking for opportunities. according to author Larry Wilson. The belief of the champion.. While average people attempt to win while simultaneously trying to avoid pain. they are so afraid of it they only attempt goals C .They Can Only Learn And Grow "Growth itself contains the germ of happiness. by Brian Tracy.

1888-1955. The crown jewel of champion-level success with other people is knowing a critical factor in human relations — helping people fulfill their insatiable desire to feel important. ACTION STEP FOR TODAY Begin telling yourself you cannot fail. emotional creatures crave validation and acceptance . You will create a new world-class belief that may transform your life. but from the fulfillment of the growth that occurred along the way. Average performers know this as well. remember that you are not dealing with creatures of logic. yet while the masses attempt to communicate and influence people through logic. The feelings of bliss that champions experience don't stem from their successes. In business. and see what happens. As a result. Keep repeating these words to yourself at every opportunity for the next 30 days. 11. and professional performers know it. . you can only learn and grow. but with creatures of emotion. average workers converse for personal satisfaction. . Based on this information." — Dale Carnegie. the great ones know human beings are emotional creatures masquerading as logical creatures. author hampions know that one of the most critical factors for success is their skill in dealing with people.THE THOUGHT PROCESSES. HABITS AND PHILOSOPHIES OF THE GREAT ONES 107 they know they can reach. champions tweak their approach. From doctors to bus drivers. 64 Champions Are World-Class Communicators "When dealing with people. their conversations are peppered with language that makes others feel important. The great C .

1631-1700. Professional performers know successful habits are the keys to the kingdom. unless the pain from an unhealthy habit becomes too great. The great ones know it's more difficult to develop a championship habit than to lose it. and then our habits make us. playwright A verage performers think of habits as something to break." — John Dryden. like smoking or eating too much. The pros know if they allow their championship habits to slip for even one day. Each and every day. they tend to protect their success habits with an almost religious fervor. Champions have a sacred respect for the power that habits exhibit in their life. and studying their field. because they always look inside themselves and listen for answers. 65 Champions Are Products Of Their Habits "We first make our habits.108 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS ones converse to influence and persuade others to see their unique point of view ►ACTION STEP FOR TODAY Go out of your way to make everyone you speak to feel important. Make this a daily habit and watch how people begin to respond to you. As a result. the great ones reinforce their success habits. Champions are keenly aware of how their habits impact every area of their lives. They understand the magnificent force of momentum can work for or against them. such as exercise. Average people are oblivious to success-habit formation. author. showing up early/staying late. A good start is remembering names in conversation. . the habit will begin to atrophy. Habits are the raw materials from which the great ones are made. proper diet.

Champions recognize the damage done . legendary football coach While average people never consider the magnitude humil. whether it is positive or negative. 66 The Great Ones Understand The Power Of Humility "If anything goes bad. 1913-1983. If anything goes semi-good. then you did it." That's not a good approach to a species who craves the feeling of importance. even for the best performers. WORLD-CLASS RESOURCE Read The Seven Habits of Highly Effective People. HABITS AND PHILOSOPHIES OF THE GREAT ONES 109 ► ACTION STEP FOR TODAY Make a list of five habits that could lift you to higher levels of success and fulfillment. Professional performers know humility is one of the most effective approaches ever created to influence people. Remember. yet average people walk around clouded by ego and false pride. Even members of the world class stumble and fall many more times than they succeed. If anything goes really good." — Paul 'Bear' Bryant. That's all it takes to get people to win football games for you. by Stephen Covey. ity plays in the ability to solicit help from others. the pros have reverence for it. it takes an average of three to four weeks to form a new habit. "I'm better than you. I did it. select the single habit that would have the most impact and make a commitment to make it a part of your life. The case for humility. A braggart is essentially saying. Humility is the natural order of the human condition. we did it. is easily made. This is undoubtedly costing them dearly in relations with others.THE THOUGHT PROCESSES. Now.

express gratitude to people in your life who have helped you succeed. make a commitment to raise your score by at least one point right now by becoming more aware of how you appear to others. The difference: they don't display this arrogance outside their own thought process. and adopt an attitude of gracious humility. Next.. 7 being most humble. 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS .M. but pros know how to conceal this well-earned. . spirit-based consciousness begins to attract and positively impact the people around you . Notice how this humble. ► ACTION STEP FOR TODAY Ask this critical thinking question: "On a scale of 1 to 7. Begin this process by making a list of ten things for which you are most grateful. through boasting.110 NM. As a matter of fact. .. Ryan . not to mention the impact it will have on you. positive sense of self. how humble do you appear to other people?" If you scored less than 7.J. ►►I WORLD-CLASS RESOURCE Read Attitudes of Gratitude. by M. all of the pros I've ever known have what I call inner arrogance. This supreme confidence is necessary to compete at the world-class level. The champion's self-confidence is no less than a braggart's. Start by moving from an ego-based consciousness to a spirit-based consciousness.

The world class invests a substantial amount of time insuring their future happiness by creating congruency between who they are. Average people have mastered short-term happiness. HABITS AND PHILOSOPHIES OF THE GREAT ONES 111 67 The World Class Achieves Happiness From Being And Becoming. they indirectly develop an incredible sense of gratitude and happiness. whereas the great ones know sustained happiness stems from being and becoming. not acquiring and possessing. the world-class ranks recognize that happiness cannot be pursued directly. The pros forget chasing happiness and turn their attention to fulfilling the vision they have carefully constructed. easily gained through instant gratification mechanisms such as eating. to achieve. to be happy. and where they're going. Happiness eludes the masses because they haven't invested the time and energy to study the animal. to triumph. The great ones know happiness is a byproduct of living life to the fullest.THE THOUGHT PROCESSES. author and actor While average people are on a psychological manhunt for ' happiness." — Ben Stein. Not Acquiring And Possessing "The human spirit needs to accomplish. Champions are masters at doing such things as marrying the right person. or engaging in any pleasurable activity. The masses repeatedly attempt to create happiness from the outside in. selecting jobs they love and building friendships with people they admire and respect. what they're doing. As a result. spending money. .

which explains why the lottery is so popular. Average people have a lotterylike mentality. and are unwilling to sacrifice them. 1812-1904. earned without fraud or injustice. Write this essay as if anything were possible. 0 3. WORLD-CLASS RESOURCE Read The 100 Simple Secrets of Happy People.D. what would that look like?" Write or type a one-page essay describing your answer. Forget any selfimposed or perceived limits. professional performers know real success lies in who you become. 68 Champions Believe In Honesty "It is possible that the scrupulously honest man may not grow rich so fast as the unscrupulous and dishonest one.112 1 M0 OMNMS. for a time. open and straightforward. For character is itself a fortune. author hampions pride themselves on being honest. but it carries the premise that more money and material possessions automatically lead to being C . by David Niven. Ph. The great ones focus their efforts on becoming the kind of people who can attract the things they want out of life. still he must be honest: better to lose all and save character." — Samuel Smiles. ACTION STEP FOR TODAY Ask this critical thinking question: "If you could be. Some amateur performers believe success can be acquired (even if it's done dishonestly) and will manifest feelings of happiness. And even though a man should. but the success will be of a truer kind. 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS SK. as opposed to what you acquire. While some people acquire wealth dishonestly. physician. They carry these philosophies into everything they do. The lottery mentality is not dishonest. 11). have and do anything you wanted. be unsuccessful.

If you don't like their rules. the richer the payoff. 69 The World Class Knows Great Ideas Are The Solution To Success "The ideas I stand for are not mine. The great ones are always engaged in critical thinking as it relates to problem solving. I stole them from Jesus. When things get tough. they turn their attention to . The external effects of dishonesty are crippling to your reputation. The great ones have learned the real victory is what they become as a result of the struggle. the richness of the achievement is diminished. If honesty is removed. ► ACTION STEP FOR TODAY Commit to purge your life of dishonesty. Professional performers know money will flow from any idea that solves a problem. whose would you use?" — Dale Carnegie. Champions cultivate their own ideas and the ideas of other world-class performers. Average people greatly underestimate the potential value of their own ideas. the masses turn to others for help. treat ideas with the respect they deserve. and the bigger the problem. They have the power to alter the world for the better. Amateur performers tend to dismiss many ideas before they have a chance to be properly evaluated and tested. Removing the struggle removes the victory. 1888-1955.THE THOUGHT PROCESSES. and as a result. I swiped them from Chesterfield. I borrowed them from Socrates. author I deas are the business champion's primary asset. And I put them in a book. HABITS AND PHILOSOPHIES OF THE GREAT ONES 113 happier and more fulfilled. When times get tough for champions. the internal effects are deadly to your soul.

they think ahead and create their mental picture. . but steadily building. Before champions make a move. Champions often go on sabbaticals to places of great natural beauty for the sole purpose of heightening their sense of imagination when pursuing the solution to a problem. altering this a bit. Through this powerful faculty. Most people never take their ideas beyond the talking stage. . 1885-1950. because they are.. looking for ideas on how to raise money fast. ►ACTION STEP FOR TODAY Commit to treat your ideas as if they were the children of your soul . Average performers turn to outside sources when money gets tight. the world class relies on it as a mental preview of things to come.114 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS the inner workings of their minds so they can capture and cultivate great ideas that can help turn things around. successful men of the world have used their imaginations. The great ones know imagination is the first step in the design of the perfect house or the perfect life. but the great ones get quiet and focus on their thoughts and feelings.. filling in here. Pros understand . 70 The Great Ones Are Products Of Their Own Imagination "The great. they have lived out the scenario through imagination. author W hile average performers think of imagination as child's play. they can preview their futures. steadily building. and then go to work materializing that picture in all its details." — Robert Collier. but if champions believe in the idea. adding a little there. they move to the next step without hesitation.

Z/Weettaatettlatella.a0fet. Remember to ask this daily question: "If there were no limits.THE THOUGHT PROCESSES. the working class is getting ready to move up from night shift to day shift. and suspend any disbelief you may have. This three-minute daily habit has the power to transform your life forever. what would I be. While the middle class is scolding their children for daydreaming and letting their imaginations run. have. and strengthen their imaginative skills by drawing on them daily. The masses are oblivious to this awesome natural gift. the father of professional speaking - P eople operating at the poverty-. 1912 2001. 71 Champions Don't Let Feelings Get In Their Way "It's easier to act your way into good thinking than it is to think your way into good action. HABITS AND PHILOSOPHIES OF THE GREAT ONES alele. Champions combine the power of imagination with their penchant for action." I. and middle-class levels of awareness are always getting ready to get started toward their goals. working-... ACTION STEP FOR TODAY Commit to investing three minutes each day reviewing the essay you wrote in Action Step 67. Allow your imagination to run wild with ideas of your perfect life. and do?" Forget about the 'how-to' part of the equation during this exercise. 115 the power of their creative mind. As the Aborigines are fond of saying. the great ones are impacting the world with the manifestation of their visions." — Bill Gove. and the results are the stuff of which dreams are made. The poverty class is going to find work soon. the middle class is going to start working on that . the world class is literally "Dreaming their world alive.

16 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS graduate degree one of these days. and that tomorrow is merely a promissory note. yet they rarely move beyond their intentions. and as a result. They are waiting for their emotions to motivate them to action. In this talk. that any day could end up being their last. All have good intentions. ►►I WORLD-CLASS RESOURCE Purchase a copy of Bill Gove's Golden Gavel Acceptance Speech at www. the great ones start acting. habits start out as cobwebs and turn into cables. They are always waiting and wondering when the time will be better for them to begin. The great ones operate with a keen sense of urgency. ACTION STEP FOR TODAY Decide to develop the habit of not leading your feelings get in your way. and their actions reflect. Professional performers have a heightened sense of life's timeline. their life is over. Average people are smart enough and gifted enough to make their dreams come true. regardless of whether you feel like it or not. and they know that waiting to feel like taking action is a losing proposition. . While the masses are waiting for the mood to strike them to act.com. by the time they have failed enough to have learned the lessons they need to succeed. dreaming of the future while firmly rooted in the present.This 39-minute speech on DVD is one of the funniest and most insightful presentations you'll ever see. Make a commitment to get started today. yet tend to wait so long to attempt anything substantial that. Bill addresses how most people let feelings get in their way and keep them from doing the things they want to do. and continue the commitment for the next thirty days. This small distinction in their thought process makes the difference between living their dreams and dying with their music still inside them. Remember. Champions are masters of their emotions.govesiebold. They believe there is never a better time to get started than today. they become slaves to their feelings. regardless of whether they feel like it or not.

While the amateur egotistically believes he is responsible for his . Amateur performers believe their success is primarily their own doing. Ego cannot exist in this realm. They know love is the natural order of the universe. The great ones embrace love as the root of their success and feelings of fulfillment. They know that without the loving guidance and support of others. Middle-class performers are masters of operating from ego. which is the evil stepchild of fear.THE THOUGHT PROCESSES. in which pride and self-righteousness are the objectives of the game. This fountain of potential continues to bless the champions. Many people feel inferior to others and mask their feelings by displaying false pride and bravado. The world class is aware that all good things come from the spirit of love. The great ones lock the door when ego comes to town. which they recognize by its calling card: love and abundance. HABITS AND PHILOSOPHIES OF THE GREAT ONES 117 72 The World Class Operates From Love And Abundance "Life in abundance comes only through great love." — Elbert Hubbard farmer. Professional performers verage performers never consider the broad scope and signif- know we can only operate from one of two frames of consciousness at any given time — ego or spirit. They believe in the selfmade man/woman theory. author Aicance love has on everything we do. They only acknowledge the spiritbased consciousness. Their recognition of and gratitude for the power of love creates more abundance in their lives. and that ego and self-pride have been created by man over the centuries to cover a fragile self-image. they could not have reached or even dreamed of aspiring to the world class. only gratitude. The only thing that can clog the system is ego.

.Non-judgemental • Loving • Accepting • Tolerant • Devoid of pretension • Calm • Abundant • Friendly • Win/Win • Forgiving • Self-less • Creative The Ego is . or a consciousness of spirit?" The answer is the blueprint of your behavior. The world looks very different through the spirit than through the ego. Ask this critical thinking question every couple of hours: "Am I operating from a consciousness of ego.18 177 MENTAL TOUGHNESS SECRETS Of THE WORLD CLASS great success. ► I WORLD-CLASS RESOURCE Read The Science of Mind. ► ACTION STEP FOR TODAY Monitor your mental state of mind. the pros know that the abundance of life comes from a far greater source. AM I OPERATING FROM SPIRIT OR EGO? The Spirit is ... by Ernest Holmes. people and life is greatly influenced by your operating state of mind. Your approach to problems..Judgemental • Fear driven • Afraid of risk • Competitive • Pretentious • Rushed • Scarce • Friend-less • Win/Lose • Unforgiving • Selfish • Frustrated .

30 . HABITS AND PHILOSOPHIES OF THE GREAT ONES . even A . Sometimes that means being tough.. . tennis legend and coach mateur thinkers make lousy leaders because they operate out of a fear-based consciousness.. Or. WOW 73 World-Class Leaders Are Willing To Get Fired Everyday "Any great leader or coach has to be willing to put it all on the line. Other times it means being tender. Championship leaders are always walking the razor's edge.WOO WO WM. . Both of these managers are performing out of fear. . 7.4 !Z. Great sales leaders have only two objectives: drive sales and develop people.09 VAWOS'AVA WM.." — Billie Jean King.THE THOUGHT PROCESSES. World-class leaders are chameleons who are able to change and adapt to any situation. The most common commodity in corporate America is the sales manager who craves the approval and friendship of his sales team.. Fear-based leaders succumb to politics and pressure. and are both a dime a dozen. refusing to consider feedback or input from the field. OVIA Y.40. OK. You have to be willing to be fired every day when it comes to standing up for what you believe in. This manager is more interested in making friends than developing champions. WM PY/.M0. and other times it means being there for a team member who has hit rock bottom. Sometimes that means being unpopular and pushing people beyond their comfort zones. 119 MaPorn. always with the same goal in mind: bringing out the best in the people they lead. The second most common commodity is the sales manager who rules her team with an iron fist.. Professional thinkers operate out of love and abundance and fearlessly lead their people to become more than they ever believed possible. and are willing to take any risk necessary to achieve their objectives. The world-class leader is neither dictator nor baby sitter. which cripples their ability to lead..

and they tend to hoard it for fear of losing their power." — Peter Drucker. The welcome mat is always out for the great ones. s FOR TODAY ACTION STEP If you're a leader. If their leadership costs them their job. ask these critical thinking questions: 1)Am I leading. or coaching out of love or fear? 2) Am I more concerned about being liked or leading people? 3) Do I have the courage to be a strong. knowing their job is to serve as a guide and coach to their teams. power comes from transmitting information to make it productive. not from having it. progressive leader who brings out the best in people? 74 Champions Don't Care Who Gets The Credit "Knowledge is power. Champions know that information is everywhere. In postcapitalism. managing. which is why people who had it in the past often tried to make a secret of it. consultant A verage performers believe information is the key to whatever success they've had. The secret is taking action on the information and developing competence. the pros know they can write their own ticket and work for any company they choose.120 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS to the point of being fired. Middle-class performers . World-class leaders follow their values and beliefs and lead boldly and fearlessly. Champions are different. manager or coach. The great ones never play it safe when it comes to leading their team through change.

positive feedback loops is an ongoing mission for the champions.. Every decision to share information is carefully considered by amateurs. they have driven fear out of their organizations. ►►I ACTION STEP FOR TODAY Rate your willingness to share information for the good of the organization on a scale of 1 to 7..ala Ma/arx. Amateurs are afraid that. you may be operating primarily from an ego-based consciousness rooted in fear. they are always in demand in the marketplace.3. former chairman and CEO. Because they are working from a spirit-driven. and mindsets that have gotten them to the position they hold today. competencies. Creating dynamic. Make a commitment to shift your thinking more toward your spirit self. 410.M.. and will always be able to write their own ticket.. are stuck in the mindset that knowledge is power. instead of ego-based mindset. In their roles as leaders. People are encouraged to challenge ideas and information for the good of the organization.0050.Mazerz. HABITS AND PHILOSOPHIES OF THE GREAT ONES arnawnsawzzaoyzxomma. fear is the last thing on their minds.THE THOUGHT PROCESSES. The great ones know that if sharing too much information ever costs them their position. 7 being most willing. If you score less than a 5. . Pros are information-sharing conduits for their organizations. who gets the credit makes no difference.4% .0% /Ma/ . when the truth is that intelligent use of knowledge is and always has been the seat of true power.cr.<. they will be forced out of their companies.447/400." — Jack Welch. 75 Champions Are Zealots For Change "The people who get into trouble in our company are those who carry around the anchor of the past. if they don't get the credit often enough. The pros operate from abundance.e. The pros will always share information and credit. General Electric A verage performers hold on to skills. 121 /44W/M.

Amateurs struggle to keep things the same. they are nearly obsolete. Nb . . 1 SM. Professional performers see all of this as a game in which the individual who can be the most open.1 • Champions know business and technology are changing so rapidly that constant innovation is the only way to thrive and survive.122 NC. ss I WORLD-CLASS RESOURCE Read Making Change Happen One Person at a Time. knowing when to make room for new ways of getting results is critical to your success. flexible and innovative wins. The great ones know constant innovation is the order of the day. ► ACTION STEP FOR TODAY Identify another old belief. The world they were trained to succeed in during school no longer exists and the rules keep changing. This book is an excellent resource for accessing the change capacity of any organization. by the time most products hit the shelves. Average people yearn for the good old days. In the age of the mind. while pros embrace change at all levels and learn to thrive on it. greater innovation collectively leads to more rapid change. pros know that. The great ones know these are the good old days. Bishop Jr. They always look for a better way. strategy or idea from the past that is no longer working in the present. world-class performers see it as the most exciting time in human history. Middle-class performers see change as a threat. 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS (0). by Charles H. check out Chicago Change Partners at wwwchicagochange. While average performers are addicted to the methods and strategies of the past. \`.1. For seminars and consulting.com .. and make a commitment to update or dismiss it. As a result.

intelligence. The great ones play by different rules. The great ones are always welcomed. champions will always do the right thing. Contrary to what they teach in business school. In their effort to survive in a world they believe is out to get them. HABITS AND PHILOSOPHIES OF THE GREAT ONES 123 76 The Great Ones Operate With Integrity "In looking for people to hire. ► ACTION STEP FOR TODAY Just for today. Their handshake is a binding contract. which dictates that integrity be the baseline of every action taken. Pros have the advantage of operating from love and abundance. Berkshire Hathaway While operating from a mindset of fear and scarcity. Integrity is a habit of the pros. not because it succeeds. colleagues and contacts know that when push comes to shove. Do every single thing you promise yourself and others. aver. you look for three qualities: integrity. it is the foundation of their entry into any playing field. CEO. handshake deals are still very common among the world class. When a champion tells you he will do something. and rule number one is total integrity. Their co-workers.THE THOUGHT PROCESSES. but because it's the right thing to do. and energy." — Warren Buffet. If they don't have the first. you can take it to the bank. A word of caution: you may become addicted to the results you achieve through this experience! . the other two will kill you. age people tend to view integrity as a luxury they hope to be able to keep. Champions have a reputation for total integrity. operate with complete integrity. integrity often gets left behind. Experience what it's like to operate like one of the great ones.

be bolder than you've ever been. Give your fears a day off and pretend it's impossible to fail. and see how it feels. writer of Mimes hampions. This is when their mentor teams become the eyes and ears of the performers and get them back on track. The great ones are always pushing. Average people appear lazy to champions.C. It's a small nuance in thinking that leads to very large results. At the end of the day..Z4 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS 77 The Great Ones Are Bold "Only the bold get to the top. ►►I WORLD-CLASS RESOURCE Read The Art of the Deal. and a little more effort will do the trick. Where average people are afraid they will not be liked or respected by others. so their opinions and ridicule don't hold much weight. are a bold group of people. in general. C ► ACTION STEP FOR TODAY Just for today. by Donald Trump. 1st Century B. Boldness is so prevalent in champions because their belief system keeps telling them they're getting close to victory. champions see as part of the price for success. Champions are so laser-focused on their targets and objectives that they can push too hard at times. What average people see as being pushy. record your thoughts and feelings about this exercise for future reference. champions are only concerned with whether their efforts will impress their mentor teams and their networks of contacts. The billionaire real estate tycoon reveals his boldness throughout this ." — Publilius Syrus. Their superior self-confidence allows them to constantly push the envelope. The downside of worldclass boldness is brazenness — when boldness is simply taken too far.

amateurs are severely limited in the size and scope of their accomplishments. The great ones do the exact opposite. but also as threatening to their egos and existence. 78 Champions Are Interdependent "If we are to compete effectively in today's world. We need to honor our teams more. The difference creates a phenomenon known as "ferocious cooperation." The great ones know successful people and organizations of the future must rely on the collective collaboration of the team. They prefer to tackle bigger ideas and accomplish more by working with a team of like-minded. Ross Perot said it well: "Life is more like a cobweb than an organizational chart. we must begin to celebrate collective entrepreneurship — endeavors in which the whole of the effort is greater than the sum of the individual contributions. With this in mind. complex network in which the aggregate potential is limitless. As a result. Secretary of Labor in the Clinton administration A verage people tend to view the thoughts and ideas of others not only as potentially useful. Champions understand the world is an interdependent. They want to insure individual team members receive enough credit for their contributions without being overshadowed by people in more visible roles. the pros embrace and celebrate the contributions of all team members. world-class individuals.THE THOUGHT PROCESSES. our leaders and maverick geniuses less." . The amateurs feel threatened by the group. HABITS AND PHILOSOPHIES OF THE GREAT ONES 125 fascinating book. and will give you ideas about how you might apply boldness to different aspects of your life.S. and set out to insure they are properly credited by their superiors. highintegrity." — Robert Reich. The pros don't need to ride off into the sunset as heroes. former U.

As a natural result of this fear. at its highest level. The pros know leadership.126 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS ► ACTION STEP FOR TODAY Ask this critical thinking question: "Am I an independent leader looking for recognition. in order to manifest the vision of the unit. It is people following people because they want to. or an interdependent leader looking for achievement without being concerned about who gets the credit?" 79 The World Class Knows The Leader's Primary Role "Leadership is not a designated position. While average people view leadership as a role. amateurs focus on staying out of their leader's line of sight. and placing the credit where it honestly belongs: with the team. hoping to avoid trouble." — Larry Wilson. founder. The pros see leadership as building a team. guidance. It is a . The pros know a leader's role only creates a limited amount of influence. is facilitated by example. They know leadership is dependent on gaining the respect and admiration of a group of people who independently decide to follow Leadership is bringing out the best in people for the common good of the organization. Champions embrace leadership for what it is: the facilitation. not because they have to. the great ones know the heart and soul of leading goes well beyond the title or position. connected both intellectually and spiritually. it's a phenomenon. and influence necessary to bring about change. Wilson Learning Corporation A verage performers see the leader as an authority figure who has the power to hurt them.

by John P. Champions are grateful for the opportunity to bring about change and evolve as individuals at the same time. Attitude dictates whether you're living life or life is living you. While the masses try not to have a bad attitude in their struggle to survive. Attitude is the difference maker in life. . HABITS AND PHILOSOPHIES OF THE GREAT ONES 127 humbling and awesome responsibility. 7 being the highest. A positive attitude is the key that jump starts your life. ► ACTION STEP FOR TODAY On a scale of 1 to 7. how would you rate yourself as a leader? Ask three people who know you well to rate you on the same scale. Our research shows some champions are more focused on attitude than others. While two people might be at the same level of success. 80 A World-Class Attitude Leads To World-Class Happiness "I have a one-word definition of attitude: life.THE THOUGHT PROCESSES. champions have a positive attitude and always try to improve their mental approach to life. Attitude determines whether you are on the way or in the way. the one more focused on attitude reports being happier. While average people view the idea of attitude as fluff and rah-rah motivation. I WORLD-CLASS RESOURCE ss Get a copy of Leading Change. ask them to explain why they rated you as they did." — Keith Harrell speaker and author W orld-class performers all seem to agree that attitude is everything. With brutal honesty. It's the treasure that lies within you. Kotter.

With this in mind.com . and make a decision to talk themselves into the attitude they wish to have. actions and behaviors. and you can upgrade your world view at any time.128 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS the world class sees it as the cornerstone of life. events or other people. In our research. Attitude. remember that attitude is a decision. how good is your attitude toward life? Use critical thinking and be honest. that has little or nothing to do with circumstances. It is the foundation of all of our habits. we found this to be true in most cases. Keith Harrell. the happier people seemed to be. ss I WORLD-CLASS RESOURCE Invest in your attitude by reading or listening to the man known in corporate America as Dr. You can find his books and CDs in any major bookstore or by visiting wwwkeithharrell. 7 being best. Attitude is a perception. it would make sense that the higher ups in any organization have better attitudes. They realize their attitude has an impact on everyone they meet and everything they do. ► ACTION STEP FOR TODAY Do a quick test: On a scale of 1 to 7. Yet our research disclosed something I believe is even more profound: the better the attitude toward life. If you score less than a 7. This proves the old idea that we create our own sense of happiness. as well as a monumental effect on their level of happiness and fulfillment. regardless of our station or lot in life. At some point. champions realize the self-fulfilling nature of their own mental approach to life. created in our minds.

and usually need more rest and recovery time than they allow themselves. The pros have the opposite problem. the worldclass could strike the perfect balance between work." — Mahatma Ghandi.THE THOUGHT PROCESSES. As one of them admitted to me recently. HABITS AND PHILOSOPHIES OF THE GREAT ONES 129 81 Champions Seek Balance "There is more to life than increasing its speed. They will swear this isn't true." The masses err on the side of too much leisure. They want the same luxuries the world class enjoys yet are unwilling to work for those luxuries. But on the other hand. I'd rather burn out than rust out. but the proof is in the pudding. and I'm working on it. and life. I do struggle with balance.m. Balance is the Achilles' heel of world-class performers. who would you put your money on? Your answer says a lot about which group you inhabit. because they are not fully engaged in their work.. the great ones are embroiled in a constant struggle to maintain a balanced life. The numbers never lie. In reality. pull a night shift once in a while. In a perfect world. . Middle-class mentality creates middle-class results. If you had to bet every cent on one of them being successful and happy. Average people live a life of self-deception and quiet desperation. Indian leader A verage people don't really have an issue with balance. "Yeah. while the world class errs on the side of too much work. Some of the great ones have mastered balance. yet argue their life is out of balance because they work so hard. 1869-1948. Average performers think their life is out of balance if they work after 5 p. but most walk a thin line between over-achievement and under-relaxation. They burn the candle at both ends. or work on a weekend. leisure.

Visit her website. and figure out ways to get them talking. Wal-Mart A mateur performers underestimate the power of listening. In conversation. ►1 WORLD-CLASS RESOURCE The best speaker I've ever heard on the subject of life balance is Polly Bauer. how balanced has your life been during the past six months? Make a commitment to add or subtract one activity that would increase your score by at least one point.130 ► ACTION STEP FOR TODAY 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS On a scale of 1 to 7. You'd better find out what they know. Worldclass salespeople know listening to the needs of the prospect is the single most important thing you can do in the sales process. while others are talking. The champions understand this need and use it to connect with people on an emotional and spiritual level. The pros are very different. They see listening as the key factor in uncovering what is really going on inside the minds of other people. the former president of the Home Shopping Networks Credit Corporation. corn 82 Champions Are Professional Listeners "Listen to everyone in your company." — Sam Walton. www speakerpollybauer. 1919-1992. Human beings are emotional creatures. with a driving need to be understood. founder. World-class managers know questioning and listening to their sales people are the most effective methods of getting to know what motivates and moves them to action. yet 95% of us aren't listening. The great ones practice . they're thinking about what they're going to say next. The folks on the front line — the ones who actually talk to the customers — are the only ones who really know what's going on out there. 7 being most balanced.

founder.THE THOUGHT PROCESSES. The Momentum Project T he masses are oblivious to the magnitude of the role momentum plays in the performance of emotional creatures. planning and acting. Try to get a sense of what this person is really feeling.' They know the power of their thinking. The world class knows an emotional creature on a hot streak can become a champion if the momentum lasts long enough. A professional salesperson who thinks he is 'in momentum' sounds and acts like a different person. In fact. Momentum is a state of mind that ignites energy. — David Pollay. Bottom line -. Professional performers have a profound respect for the art of listening and they use this skill to help them achieve their goals. Practice listening at a higher level.D. Make a game out of getting good at listening ►►I WORLD-CLASS RESOURCE Read Deep Listening.momentum producers are hard to stop. emotionally . at cocktail parties and anywhere else they can hone their skills. enthusiasm and passion. Ask for clarification and for repetition of information. 83 The Great Ones Are Masters Of Momentum "Momentum producers understand an important law of physics: 'Objects at rest have no momentum.ACTION STEP FOR TODAY Strike up a conversation with someone and see how long you can keep that person talking. Ph. 0. by Robert Haskell. HABITS AND PHILOSOPHIES OF THE GREAT ONES 131 listening in meetings.

While average people stumble into momentum from time to time. . The great ones know if the perception of momentum is present. he is a different person. Momentum is a subjective emotional perception. world-class performers create this emotional thought process from scratch. Professional performers learn to control their emotions and create the perception of momentum before it technically exists. the subconscious mind cannot make the distinction between what is real and what is vividly imagined. Use the power of language to talk yourself into an emotional state of momentum toward your goals. and therefore can be manufactured in the mind. confidence and power will continue to increase. The major distinction: average people wait for momentum to strike. This artificial creation attracts more momentum." Find different ways to program yourself with this message until you begin to believe it. ls ACTION STEP FOR TODAY Keep repeating this: "I have massive momentum. until world-class performers are rolling forward like a locomotive.132 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS speaking. The great ones use momentum to fuel their passion and transfer their beliefs to others. Remember. The great ones create it on demand.

Their world view of achievement seems to be. realizing that there is no such thing." In some cases.4001. and often give most of the credit for their achievements to these talented team members. with little or no thought of who will get the credit for their success.7 133 84 World-Class Achievement Requires Teamwork "What is the recipe for successful achievement? To my mind. . yet are more than happy to share the kudos with their teammates.S. former president.THE THOUGHT PROCESSES.% /AMMAYA 00. 1890-1962. yet they are willing to be subordinates if it serves the best interests of the project and/ or makes the most sense strategically. Steel W orld-class performers learn to see their greatest achievements as a team effort. When they approach an opportunity. . 0." — Benjamin Fairless. . champions are the team leaders. They love the admiration for their achievements. In the minds of champions. "It takes a village. . And be a member of the team. hard work and achievement are the building blocks of a successful and happy life.. Give it the best you have in you. HABITS AND PHILOSOPHIES OF THE GREAT ONES 0 NO WM.6 WhreiMMOMMIMMOMMOL OM. This shared work/ credit philosophy allows champions to take on big projects with bold vision. there are just four major essential ingredients: Choose a career you love . They have graduated from the ego-driven stage of the self-made man/woman theory. Seize your opportunities . They realize grand achievements demand more than any one person can deliver. U. They enlist other great performers to join the team. . they think of the talent they will have to assemble to be successful.

Make this list even if you don't have a major project in mind.134 10.com 85 Champions Evolve From Proving Themselves To Expressing Themselves "The ego-driven middle class and upper class are out to prove themselves. but are no longer motivated to take action to achieve this acceptance. Professional performers evolve to a higher level of consciousness where outside approval is no longer necessary. The spirit-driven world class wishes only to express themselves. The great ones are often motivated through self-expression. I WORLD-CLASS RESOURCE ►s Experience The Great Game of Life. The simple act of identifying these people will set off a series of thought processes that will lead you to the perfect project for this team. a high performance team-building and corporate culture development course by Larry Wilson." — Steve Siebold A mateur performers are often driven by a need to prove themselves to themselves and other people. www. Next to each name. by the need to share their . One struggles against the current while the other floats peacefully down the river. list the reasons you selected that person. Champions stillenjoy the accolades and acceptance of people they respect.ACTION STEP FOR TODAY 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS Create a dream list of the ten people you would most like to serve on your team. This need can easily become an addiction for a person who craves acceptance and validation from the outside world.greatgameoflife.

" The world class doesn't do these things to please other people. regardless of any outcome. said it this way: "In order for human beings to reach self-actualization. The act of proving oneself is based in ego and rooted in the fear of not being good enough. Expressing oneself creates feelings of fulfillment in the act itself. Proving oneself is a process that must be forced onto others because of the attachment the performer has to the outcome. champions learn who they are in the act of self-expression. the father of humanistic psychology. HABITS AND PHILOSOPHIES OF THE GREAT ONES 135 unique talents and abilities with the world.THE THOUGHT PROCESSES. they must become all they can be. The act of expressing oneself is based in spirit and rooted in the love of wanting to share and celebrate a person is uniqueness and inner beauty. and often choose to share themselves with the world. The painter must paint. Abraham Maslow. The writer must write. It's one of the reasons the great ones are more mentally tough than their amateur counterparts. They do it because it expresses who they are to themselves. the more they need to feel good about themselves. Expressing oneself is a natural process that has no attachment to anything or anyone. The salesperson must sell. The more praise they get. gain notoriety or get rich. ACTION STEP FOR TODAY Ask this critical thinking question: Are you out to prove yourself or express yourself? . 0. In essence.

When managers are world class. you can bet their people are not far behind. planner. the other. They are a buffer between the people on the front lines and the executive suite. The great ones are part motivator. One is a job. The difference between the two philosophies is profound. If you manage or lead. the best ones lead by example with their attitudes and actions. parent. 1839-193Z founder. Standard Oil Ma nagers with a middle-class consciousness believe their job 's to maintain order and keep things on course. and they set the tone. coach. One is a babysitting service.36 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS 86 World-Class Managers See Themselves As Change Agents "Good management consists of showing average people how to do the work of superior people. Their actions are mirrored by their team. counselor. One brings out the best in people." — John D. the other maintains the status quo. negotiator and psychologist. ask this critical thinking question: "Do my actions reflect a manager or a leader? Am I more interested in bringing about change or in maintaining the status quo?" ► ACTION STEP FOR TODAY . Most of all. Managers who are emotional amateurs see themselves as gatekeepers and guardians to the people in the field. Managers who are emotional professionals see themselves as change agents in a quintessential transformational position. the other is a career. Managers operating with world-class consciousness believe their job is to bring about change. a leadership role. Rockefeller.

This may have been the most important work of one the finest minds of the 20th century. The pros embrace mistakes." — Phil Knight. founder and chairman. The aggregate cost of workers hiding their mistakes out of fear of reprisal runs well into the billions of dollars each year.THE THOUGHT PROCESSES. The great leaders know the future belongs to the individuals and organizations which can bring about and adjust to rapid change in a M . but that we are making too few. but in the lack of reporting and recording the mistake so it could be avoided in the future. They see mistakes as a company asset. 87 Champions See Mistakes As Intellectual Capital "The trouble in America is not that we are making too many mistakes. They reward people for sharing their mistakes with the entire company. to be recorded and duly avoided in the future. Professional thinkers see mistakes in a totally different light. The great ones know the only way to avoid making mistakes in business is to stop coming up with new ideas. so the mistakes will not be repeated. HABITS AND PHILOSOPHIES OF THE GREAT ONES 137 ► I WORLD-CLASS RESOURCE Every world-class manager should have a copy of this classic book: Maslow on Management. Champions know the secret to mistake management is to drive the fear of reprisal completely out of the organization. Nike istakes are viewed as failures by amateur thinkers. The real cost is not the mistake itself. by Abraham Maslow. they are a sign the organization is pushing forward and forging into uncharted waters.

there are two basic approaches. ► ACTION STEP FOR TODAY Encourage your subordinates to share mistakes with you and your team. The professional thinker is different. because if you have a reputation for always making all of the money. as opposed to spirit. 7 being most progressive. This mindset is rooted in ego. On a scale of 1 to 7.138 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS permanent white water world." — J. 1892-1976. fairness and compassion. you won't have many deals. It's most likely costing you a fortune. 88 The Great Ones Only Negotiate Win-Win Deals "My father said. too. The amateur thinker sees negotiation as a competition between two parties to see who can get the better end of the deal. with little or no consideration for the other party. Reward them for being forthcoming. A champion doesn't see negotiations as a battle of wills. She operates from spirit. while simultaneously encouraging the team to open up and share both failures and successes. Paul Getty. and typically refuses to enter into any kind of business deal or arrangement . founder. Getty Oil W en it comes to the art of negotiation. Let the other fellow make some money. her goal is to come to terms that benefit all parties. make a commitment to drive the fear of reprisal out of your organization. how progressive are you when it comes to mistake management? If you scored less than 5. A pro has a reputation for honesty. but as a method of reaching a mutually beneficial agreement where all parties walk away satisfied. 'You must never try to make all the money that's in a deal.

This six-hour audio album will give you a master's degree in negotiation skills. global economy. or as a smart negotiator who does the right thing?" In the age of an interdependent.rdawson. by Roger Dawson. it's an unwritten law. ACTION Its STEP FOR TODAY Ask these critical thinking questions: "Do I negotiate to get as much as I can. a champion lives and does business according to one major philosophy: do the right thing. More importantly. or do I look for the win-win deal? Do my business colleagues see me as a smart and shrewd negotiator. and make it a win-win deal. seamless.com . A champion knows every symbiotic negotiation opens the door to more business. WORLD-CLASS RESOURCE Get a copy of The Secrets of Power Negotiating. HABITS AND PHILOSOPHIES OF THE GREAT ONES 139 with people who don't also exhibit these qualities. Anyone who violates this trust finds himself ostracized. the future belongs to the smart and compassionate negotiator.THE THOUGHT PROCESSES. The unspoken rules of negotiation are simple: be fair. Visit www. A world-class performer rarely does business with people outside the world class. Champions prefer to do things in a very straightforward manner.

founder. political functions. benefits. The difference in strategy is profound. In business. World-class performers know most of the people who attend networking events are people hunting for business. Mackay Envelope Corporation he average person sees networking as attending business and social events. While this is a legitimate forms of networking. They are tirelessly developing." — Harvey Mackay. building and maintaining relationships with the most powerful people they can reach. Champions know the most valuable assets they have are their personal and professional networks. but also handpicking exactly who they want to network with. passing out and picking up business cards. they call the most influential business leaders in the area who are in their network. based on who can help them the most. Every time they land in a different town. the great ones build relationships with the movers and shakers of society. Politicians are the greatest networkers on the planet. They want to invest time networking with other members of the world class. just to say hello.140 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS 89 The World Class Builds And Nurtures An International Network Of Contacts "If I had to name the single characteristic shared by all truly successful people I've met over a lifetime. and country club outings. While the middle class collects business cards at rubber chicken dinners. Professional performers are not only collecting business cards. you can measure the power of a player by the size of the Rolodex. and requires something only the world class T . so they strategically place themselves in worldclass settings such as fund raisers. I'd say it is the ability to create and nurture a network of contacts. the world class operates on a higher level.

HABITS AND PHILOSOPHIES OF THE GREAT ONES 141 possesses: supreme self-confidence. It's the emotional nature of man to want to help people who have helped him. The first list is your Top 100. grant privileges and create opportunities for friends. by Harvey Mackay. One contact can literally change your life. It is possible for the average person to literally propel herself into the world-class ranks by constructing a powerful network of contacts and friends. This list consists of the 100 most powerful people you know. synergistic relationship of give and take. The world class sees it as a symbiotic. The power of contacts has put more than one president in the White House and into other powerful positions. IN WORLD-CLASS RESOURCE Pick up a copy of How to Build a Network of Power Relationships. ACTION STEP FOR TODAY Make two separate lists of contacts. the middle class is surrounded by the same opportunity every day. This two-hour CD is jampacked with tips and suggestions you won't hear anywhere else. who will return your phone calls. yet choose to let it pass in lieu of some other activity where effort is minimal and pleasure is king. The middle class sees this as a crass operational strategy of using people to climb the ladder of success. Then. Set a goal to convert as many people from your Dream 100 to your Top 100 as possible over the next 12 months. O. Remember that (most likely) the only thing standing between you and your ultimate vision is the help and support of enough other people. . Of course. This list consists of the 100 most powerful people who you would love to have on your Top 100. there's a psychological debt to which world-class performers respond. The great ones are on a never-ending quest to develop opportunities to reach out and assist people in their network. when they need help. The second list is called the Dream 100.THE THOUGHT PROCESSES. Friends do favors.

They see opportunity as a game that must be played now. they never develop the courage . If they fail at that game. Average people keep hoping luck and circumstance will favor them. Every sermon is an opportunity. Opportunities! Every life is full of them . 1848-1924. while there is still time left on the clock. vacillating mind. "Here I come to save the day!" The masses seem content to wait to inherit their fortune from some long-lost rich relative or by winning the lottery. and opportunity to be honest — an opportunity to make friends. . an opportunity to be manly. The more opportunities that the world class creates. . The pros don't view opportunity as something to wait for. They're waiting for the man on the white horse.142 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS 90 The Great Ones Never Hesitate To Seize Opportunity "The lack of opportunity is ever the excuse of the weak. singing. They just keep playing until they win." — Orison Swett Marden. but as something they create for themselves. At the heart of this difference in philosophy is a lack of fear. The casinos are full of amateurs. Every business transaction is an opportunity — an opportunity to be polite. Meanwhile. The great ones are unafraid to fail at a new opportunity. founder. they move on to a new game. looking for opportunities. Success Magazine A mateur performers are perpetually waiting for their ships to come in. the more that seem to come their way. the champions are out impacting the world. The great ones know they are completely responsible for how their lives turn out. Amateurs are so paralyzed by the fear of losing that they never get in the game. every newspaper article is an opportunity Every client is an opportunity. As a result.

" — George Matthew Adams.THE THOUGHT PROCESSES. Suspend any fear you may feel during the decision-making process and take a calculated risk. The great ones play the game and capitalize on every opportunity until the end. 91 Champions Are Masters Of Mental Organization "In organization there is always strength. and make a decision to move forward on at least one of them in the next 24 hours. Average people wallow around. the amateurs come to the end of their lives and arrive safely at death. unclear about what they want and unsure if they are competent enough to get it. and the only way to develop this skill is by doing it. Instead . Security. Meanwhile. Building this habit is a necessary prerequisite to ascending to the throne of the world class. They are mentally organized and this shows up in every aspect of their performance. Security is an illusion created by the masses to justify not taking risks and fulfilling their potential. He doesn't waste his substance. is much more important than seizing opportunity: But like happiness. author A key trait of the world class is their ability to determine what they want. to the middle class. security cannot be sought directly. Especially is this true in regard to a well-organized human being. why they want it. 1878-1962. but is forever improving his mind and giving and radiating confidence. HABITS AND PHILOSOPHIES OF THE GREAT ONES 143 and confidence to play at the world-class level. and how to get it. ► ACTION STEP FOR TODAY: Make a list of the five biggest opportunities you are considering taking advantage of.

starting with the vision for your life all the way down to scheduling your daily activities. If you score less than a 5. . the great ones are structuring and restructuring their lives daily. and therefore requires never-ending revision of their ultimate goals and dreams. 7 being most organized. After you establish a clear vision for where you want to go. and other destructive and pleasure-based activities. rate your mental organizational skills. booze. While average people spend more time organizing and planning their yearly vacation. No matter what stage of the game they're in.144 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS of disciplining themselves to organize their thought processes. but opt to be distracted by outside activities Thinking. rate your level of mental clarity. making new inroads every day. Amateurs are smart enough to know they should create an organized plan for their life. may be the hardest work of all. In other words. it's easier to lose themselves in things like television. creating and revising their strategy to manifest their ultimate vision. Professional performers know their mind is a moving river. your daily organizational skills and priorities will become self-evident. it's time to revisit the vision you have for your life. The world class invests a substantial amount of time planning. drugs. real thinking. the great ones are conscious of the value of ongoing mental organization and clarity of purpose. ► ACTION STEP FOR TODAY On a scale of 1 to 7.

" — Thomas Carlyle. author • Will e the masses see obstacles as their primary adversary. Amateurs spend so little time staring down the dragon that they simply never get tough enough to become pros. The world class builds their own roads and forges ahead. you remove the opportunity to grow. champions view them as opportunities to expand their level of thinking and competence. There is no other way. HABITS AND PHILOSOPHIES OF THE GREAT ONES 145 92 The World Class Catapults Their Consciousness By Overcoming Obstacles "The block of granite which was an obstacle in the path of the weak. The fear of failure looms deep in the psyche of the masses. The great ones are conscious of the fact that success is trial by fire. Professional performers know the only way they can truly become mentally tough enough to manifest their vision is to struggle and fight their way through obstacles. The world class becomes great by overcoming more obstacles than the middle class. If you remove the obstacles.THE THOUGHT PROCESSES. becomes a stepping-stone in the path of the strong. 1795-1881. knowing the strength of character gained from overcoming obstacle after obstacle will be the measure of their true success. The great ones . getting hit and taking shots. They get tough because they're in the game. even greater things can be accomplished. The middle-class consciousness avoids obstacles at all costs and looks for the easy way out. Professional performers are good at overcoming obstacles because they are always engaged in this process. and with that rock-solid character.

Peace. 93 The Great Ones Are At Peace With Themselves "The foundation of mental toughness is to always be at peace with yourself. If you succeed. you will live to fight another day. much like happiness. tennis coach A mateur performers tend to believe peace of mind can be sought and captured. they usually decide to employ a distraction of one form or another to avoid thinking about their half-hearted efforts. your self-confidence will soar." —Jerry Zimmerman.146 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS `MS are sometimes fearful. Professional performers know chasing after peace guarantees it will elude them. determine the worst thing that could possibly happen if you decided to mount an all-out assault to overcome them. If you fail. Average performers are all too aware they are not giving it 100%. Next. until they stand up one day as true mental warriors. If you can live with the worst-case scenario. Instead of increasing their efforts. is an elusive state of mind. suspend your fear and attack your obstacles as if it is impossible to fail. The great ones . reached only when performers have done everything within their power to achieve or accomplish a task or goal. ► ACTION STEP FOR TODAY Make a list of the three biggest obstacles you currently face. The peace of mind experienced is an indirect result of knowing that all possible physical and mental resources have been exhausted in the process. so peace of mind continues to elude them. yet develop more courage with each new obstacle.

01 WORLD-CLASS RESOURCE Read Notes to Myself. or do I define myself by my successes and failures?" Be honest with yourself.THE THOUGHT PROCESSES. The world class is at peace with themselves because they understand the laws of human nature. and then make a commitment to bring more peace into your life Remind yourself that you already have everything you need to be at peace with yourself. and your greatest successes and worst failures can't ever change this universal truth. Professional performers either win the game and experience the exhilaration of victory. It's a philosophical classic. You were born with it. s FOR TODAY ACTION STEP Ask these critical thinking questions: "Am I at peace with myself? Am I satisfied with who I am as a human being? Do I feel I am enough just being who I am. or they suffer defeat with the peace of mind of knowing they did everything in their power to win. It's a winning proposition either way. This little book will have you contemplating the idea of peaceful thinking in a whole new way. by Hugh Prather. . HABITS AND PHILOSOPHIES OF THE GREAT ONES 147 are like old warhorses: they keep coming back for more.

While the rest of the world . chasing different things until time finally runs out. yet the champions are simply following their passions and refusing to look back. Their sense of purpose and dogged persistence is a hard combination to beat. The great ones know the longer they hang tough. Determination. and then wage war to get it. down to the last detail. so they wander from job to job. because they haven't focused on any single goal long enough to be persistent. the greater the odds of victory. The will to endure to the end. to get knocked down seventy times and get off the floor saying. Amateurs are often impressed by this. The great ones become unstoppable because they've convinced themselves there is no way to fail. DeVos. What looks like Herculean persistence to the outside world is really just the manifestation of world-class mental clarity in action. This subjective perception is one of the most common thought processes of the world class. is never really a factor. they burn their vision into their minds on a daily basis. "Here goes number seventy-one!" — Richard M.148 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS 94 Champions Know The Power Of Persistence "If I had to select one quality. one personal characteristic that I regard as being most highly correlated with success. At this stage. persistence becomes the primary factor in their success. I would pick the trait of persistence. founder. whatever the field. to amateurs. Persistence. Champions decide what they want. When pros determine what they want. They become obsessed with attaining the goal at almost any cost. Amway Corporation A verage people never truly decide what they want. They reach a mental state in which the failure to persist is no longer an option.

. 149 1. except the limitations in your own mind as to what you cannot do.04.2. Next. / watches with doubt and disbelief.00.. 40%M." — Darwin P Kingsley verage people have no idea how powerful they can be.9 7. This book is the ultimate tale of a man who refused to settle for second best. champions talk themselves into believing that winning is their destiny and defeat is impossible. This winning expectation is the fuel that drives the champion to persist until they succeed.1400 MOW. would it change my life?" If the answer is yes. if necessary.1507 OM/M37/7.. 1.3..M. 95 The World Class Pursues Power To Manifest Their Dreams "You all have powers you've never dreamed oE You can do things you never thought you could do.. ask this critical thinking question: "If I applied that same world-class persistence to my current challenges. I guarantee it will alter the way you think about the concept of persistence forever.THE THOUGHT PROCESSES. OM. you know what to do! s Is 1 WORLD-CLASS RESOURCE Read the 1921 classic.M100.4M.7.050.07. The asses tend to believe only the rich and famous have power. ► ACTION STEP FOR TODAY Make a list of the times you exhibited iron-clad persistence. There are no limitations in what you can do. Don't think you cannot. Think you can.M. The Go-Getter. by Peter Kyne. no matter how much pain they have to endure. 0. 9./.5.57. Go back to your childhood. HABITS AND PHILOSOPHIES OF THE GREAT ONES 40:07.10 4. Professional performers have a clear understanding of their .00.

as well as their power to influence. ► ACTION STEP FOR TODAY Ask this critical thinking question: "Do I wield my power from an ego. motivate and persuade other people. This phenomenon occurs when your spirit is vibrating at the same frequency as the force that created the .150 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS personal power. much like alcohol does. give him power. as well as the limitless potential of others. inspire. The ego-driven upper class tends to use power as a tool of manipulation. without becoming attached or addicted. Power tends to bring forth the innate nature of the person. Power in the hands of egocentric leaders is dangerous. The response to the power stimulus stems from character. the abuse of power is a manifestation of the ego in action. the only purpose it serves is to help and liberate people. If you want to see the true character of a man. The world class wants to become more powerful for the purpose of expanding their influence. Feed some people a few drinks too many. If you make the shift to a spirit-based consciousness. Amateurs who develop or acquire power can be lethal weapons. Power has the same effect. Power in the hands of the great ones is what's responsible for the growth and success of civilization. the world class knows it's how power is used that makes it good or bad. On the other hand. Remember. arrogant and greedy. The spirit-driven world class uses the same power to help set themselves and other people free. While the masses tend to view powerful people as evil. Champions use power to help themselves and to help other people. This habit of operating from a spirit-based consciousness also creates feelings of love and abundance that lead you to believe in your limitless potential. The great ones know all power is temporary.or spirit-based consciousness?" Make a conscious effort not to abuse people with your power. grant power to the pros. this elevated level of vibration will keep you focused on using your power for the greater good of all. and they become belligerent and mean. Only the great can possess power and not abuse it. and they will use it for good.

it needs to be embraced and supported at every turn. They perpetually long for the good old days. "Bring it on!" s FOR TODAY ACTION STEP What is your attitude toward progress? Do you react to progress with fear or do you respond to progress with love? Just for today. They know things are not supposed to be the same. . It's like tuning into a radio station: the sound only gets clear when you tune into the frequency of the radio signal.THE THOUGHT PROCESSES. that progress is the natural order of a healthy. champions are applauding the same concept. the gap between amateurs and pros has widened because of the rocket-like acceleration of progress in business and in life. Amateurs feel victimized by progress. 'What if I'm not good enough to survive in this new environment?" Meanwhile. HABITS AND PHILOSOPHIES OF THE GREAT ONES 151 universe. It scares them. In recent years." — John Allan May. the world class is saying. The fear and scarcity they carry inside themselves is saying. Their philosophy seems to be. although you sometimes get the feeling they were doing the same thing then! The pros know progress is the way of the world. The great ones think progressively and talk almost exclusively about the future. 96 The Great Ones Always Push For Progress "Progress consists largely of learning to apply laws and truths that have always existed. growing society. It makes them feel uncomfortable because it's unfamiliar. "Onward and upward. author T he masses tend to rebel against change and progress." While most people are complaining about how things are never going to be the same.

even if you have to fake it. or to forge ahead with a new or upgraded world-class attitude toward progress. and they would prefer that you feel the same way. Most people are literally starving for praise. 97 Champions Praise People Lavishly And Often "Appreciative words are the most powerful force for good on earth. The masses are afraid of almost everything. it will be up to you whether to go back and join them. Professional performers are careful not to praise the same person too often for fear of diminishing the power of their words. After a day of thinking and speaking thoughts of love and abundance. you can always go back to a fear-based consciousness. Become aware of how this makes you feel. Champions use praise as an integral component in their everyday interactions with others." — George W Crane A mateur performers tend to see praise as a luxury. Remember. Tell yourself and others how thrilled you are about the progress that's taking place. An honest .52 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS adopt an attitude of love and abundance toward progress of any kind. and some even a mild addiction. Emotional creatures have a high need. At the same time. to the sweet-sounding words of encouragement and recognition. Champions know a little praise goes a long way in making people happy. to be passed on sparingly to others from time to time. due to the fact that 95% of the population are amateurs in the art of interpersonal communication. they actively search to catch people doing something that merits carefully thoughtout and well-spoken words of kindness.

Champions are a beacon of light in a cloudy. The great ones use praise to lighten the load. ease the burden. They know most people are lonely.THE THOUGHT PROCESSES. unpredictable world.' always looking for praiseworthy behavior to reward with words. HABITS AND PHILOSOPHIES OF THE GREAT ONES 153 compliment might be remembered for years to come. ► ACTION STEP FOR TODAY Make a commitment to become a 'Praise Finder. Kind words cost nothing. World-class performers know all doors open to praise and courtesy. afraid or suffering through some kind of painful situation that's invisible to the rest of the world. Once this world-class habit becomes a part of your everyday consciousness. too. and warm the heart. and more significantly. yet accomplish so much. they are the ultimate force for good. . all hearts open. be aware of the impact it has on your relationships with others. When dealing and communicating with other people. Armed with praise. remember most of us are starved for praise. stormy. no matter how high a position we occupy.

and are bound and determined to find it. Amateurs use words like lucky and opportunistic to describe the world class. This country would not amount to as much as it has if the young men of fifty years ago had been afraid that they might earn more than they were paid for. but they couldn't be farther from the truth. and the winners know it.154 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS 98 The World Class Is Always Willing To Pay The Price "I am wondering what would have happened to me if some fluent talker had converted me to the theory of the eight-hour day and convinced me that it was not fair to my fellow workers to put forth my best efforts in my work. As speaker Jim Rohn . there never has been a shortcut to success. I am glad that the eight-hour day had not been invented when I was a young man. You either pay the price for success or pay the price in regret. There is no escape from it. There is only the pain and suffering of practice. There is only the blood. The middle-class consciousness is convinced there is a shortcut to success. 1847-1931. The great ones pay a tremendous price for their success." — Thomas Edison. nor is there a glamorous method of paying the price. Only champions know the price of success is a much lighter burden to bear than the ongoing torture of regret. sweat and tears of delayed gratification. inventor T he average person would be flabbergasted at the amount of time and effort that professional performers invest on their way to the top. I don't believe I could have accomplished a great deal. While the masses spend an inordinate amount of time planning and scheming ways to avoid doing the work necessary to win. Of course. champions are out on the playing field paying the price. If my life had been made up of eight-hour days.

You already know what the great ones do. pay now or pay later. Stating the thing broadly. the human individual thus lives far within his limits.and middle-class levels of conscious awareness seem to be governed by beliefs which keep them bound to a life of quiet desperation. we are only half awake. Success is a toll road . instead of just a few minutes. "Paying the price weighs ounces . working. but regret weighs tons. ." — William James. 1842-1910. The alternative is mental torture. actions and behaviors suggest I am more interested in instant pleasure or delayed gratification?" If the answer is instant pleasure. HABITS AND PHILOSOPHIES OF THE GREAT ONES 155 says. Just focus on tasks. We are making use of only a small part of our physical and mental resources. author eople operating at the poverty-. decide today to begin pursuing the path of delayed gratification. If you're ready to break free of the pleasure loop that leads to regret. Because most of us inherited and learned our beliefs from well-intentioned P . . don't feel bad." To thinking and contemplative people. 95% of the population falls into this category. This doesn't mean you can't enjoy pleasure. 99 The Great Ones Are Aware Of Their Limitless Potential "Compared to what we ought to be. . activities and goals that will give you gratification for a lifetime. Ie• ACTION STEP FOR TODAY Ask this critical thinking question: "Do my current habits. He possesses power of various sorts which he habitually fails to use. the only intelligent choice is paying the price.THE THOUGHT PROCESSES.

s FOR TODAY ACTION STEP Ask five people who really know and care about you to give you a list of your five greatest attributes and talents. This will be the primary focus and driving force of their lives. Champions wake up one day and realize their possibilities and potentials are almost limitless. Be sure to make a copy of these lists and put the originals in a safe deposit box or some other safe place. The great ones make a decision. especially during times of doubt and despair." The world class either receives professionallevel programming as children or is lucky enough to be exposed. By the time most people figure out they've been sold a bill of goods. build a team and shake the world. The latter is far more common. You may be surprised at how others perceive you. only a small percentage of people actually take the next step — deciding on the single thing they want more than anything else. . They realize if they are willing to pay the price. they can build a mentor and support team that can help them accomplish nearly any goal or dream they can envision. their lives are nearly over. mentored or influenced by one of the great ones along the way. The most common regret mentioned by residents in nursing homes is.156 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS amateurs. and why they believe you are so gifted in these areas. and these lists may inspire you to tap some of the talents that you didn't even realize you had. Champions know this to be a colossal myth that has held millions of people in a mental prison. These lists will be a source of motivation and inspiration for you for the rest of your life. "I should have tried more things and taken more risks. it makes sense that the majority of us are convinced we can only go so far in life. Most people fall by the wayside because they simply want too many things halfheartedly. After this realization.

► ACTION STEP FOR TODAY Commit to creating a ninety-day action plan to carry you closer toward your ultimate vision for your life. They are always charting and changing their course to be certain everything is on track. Toward the end of this time. Planning isn't popular with amateurs because it's not always fun and it rarely produces instant pleasure.when not prepared to win we will flinch when the customer poses a question we cannot handle. like a kid in school who boasts about not studying for an exam. The great ones don't limit their plans to their own scope of knowledge and experience. because they are surrounded by a society full of amateurs who prove the theory doesn't work. Champions have learned to delay their gratification as long as necessary in order to breathe life into their goals and dreams. Middle-class performers have a fondness for winging it. Some actually brag about their lack of planning. create another ninety-day . aim!" In other words. Johnson & Johnson/OMP AA verage people seem to have a strategy of "Ready. Champions are perennial planners. fire. most people fail to do the necessary preparadon and planning it takes to succeed. They know someone. Ninety days is long enough to build momentum and short enough to keep your attention. Amateur performers are always looking for the easy road." — Lou Wood.. HABITS AND PHILOSOPHIES OF THE GREAT ONES 157 100 Champions Prepare To Win "The flinch factor. knows how to do it better and is willing to help. yet appear to be confounded by their lack of success. Region Business Director. The masses are professional pleasure seekers and planning doesn't fall into this category. somewhere.THE THOUGHT PROCESSES. Skating the details of preparation never occurs to the world class..

The great ones are always looking for that one little adjustment. As Bill Gove was famous for saying. and that's exactly what personal development offers. isn't it? The masses seem to view personal development as motivational nonsense." — Larry Wilson. many world-class people. strategy. distinction or technique that will give them an edge over the competition. Personal development. This habit is one of the best practices of Fortune 500 sales and management teams.158 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS action plan. abilities and potentials that lie dormant within us. founder. and those who aspire to worldclass levels. most of these people are struggling to make ends meet. It's about rediscovering what we already know" . . 'All of us already have everything we need inside of us to make our lives work. Of course. . You don't have to convince a champion to want to win. Wilson Learning Corporation A verage performers wouldn't read a personal development book or listen to a personal development recording if you paid them. Interesting. is about discovering the unique talents. Only about 5% of the population study personal development — our exact estimate of the percentage of professional performers in this country. are believers in the personal-development movement. by definition. Personal development is not about self-improvement . In contrast. it's about self-discovery. 101 The World Class Is Committed To Personal Development "I've spent the last forty years trying to convince corporate America that the fastest way to improve the bottom line was in the personal development of their employees.

Champions repeat this cycle over and over until they land the position they envision. it's called cheating." — Edward Bales. This is one of the reasons the great . In school. where the sum of the group intelligence and experience dwarfs individual ability. It's the cornerstone of commerce. 102 The Great Ones Are Problem Solvers "We teach collaborative problem-solving. They know they are simply a cog in the wheel of a mastermind machine. After all. Professional performers' teams solve the problem and plead with management for more responsibility. the great ones know business and enterprise are based on problem solving. The great ones are not interested in management kudos. director of education. more complex problems. they are interested in results.THE mom PROCESSES. Set a goal to listen to one of your favorite nonfiction authors/speakers every day when you're in the car. Champions are more team-oriented. Motorola T he goal of world-class performers is to solve problems fast and move on to solving bigger. HABITS AND PHILOSOPHIES OF THE GREAT ONES 159 ► ACTION STEP FOR TODAY Make a commitment to attend two seminars and/or workshops in the next twelve months for your own personal growth and development. then solve the next set of problems and beg management for even greater responsibility. Amateurs tend to spend more time jockeying for position to gain favor from their superiors than they do solving problems. Set another goal to read one positive/inspirational book a month for the next twelve months. Amateurs are looking for instant ego gratification and need to be given proper credit and recognition for their problem-solving prowess. Map out a personal development plan of action and you'll be amazed at the results.

and the effect eventually takes care of itself. without the fluff. pros know their ticket to the executive suite is paved with problem solving. go to your boss today and ask for more responsibility. All they have to do is help the organization solve larger. When champions want a raise. they don't have to ask for one. The next time you are daydreaming about making more money. more complex problems in exchange for increased compensation?" If the answer is yes. ACTION sSTEP FOR TODAY Ask this critical thinking question: "Am I willing to solve larger. This is the best resource I've ever studied on commission sales. com .160 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS ones write their own ticket in corporate America. You can purchase this program at www. more complex problems. There is never a lack of money in any organization for a person who can solve major problems. stop daydreaming and ask for a bigger problem to solve. While average people are complaining about being overworked and underpaid. delivered by one the great masters of commission sales. Your Mission in Commission. and increased compensation will follow The world class understands increased compensation is the effect. This is real-world material. problem solving and adding value is the cause. the great ones attack the cause. ►►I WORLD-CLASS RESOURCE If you're in commission sales.bobproctor. get a copy of Bob Proctor's classic CD album. Instead of wishing and begging for more money. Bob Proctor tells it like it is.

and they don't. Is it any wonder why the world class controls over 90% of the wealth in America? The only people pros are competing against are other pros — about 5% of the workforce. the great ones are the most sought-after group of business leaders in the world. the stuff that drives productivity lies — in the minds of those closest to the work. Their bodies are at work. The great ones have to force themselves into nonwork activities just to give their mind a chance to rest and recover. and ability to go pro. but they usually lack the will. They are welcome in any organization during good . all along while we've been running around chasing robots and reading books on how to become Japanese -. General Electric A verage performers think of work in terms of time invested on the job." — Jack Welch. Professional performers tend to work in jobs and businesses they love.or at least manage like them. chairman and CEO. The amateurs are no match for pros. which is why middle-class performers will always live middle-class existences. Don't misunderstand: they have the intelligence. As a result. the innovation. Meanwhile. How could they be? How can a person who is half engaged honestly expect to go head to head with the great ones? They can't. in front of our noses. output and results. HABITS AND PHILOSOPHIES OE THE GREAT ONES 161 103 Champions Are Obsessed With Productivity And Results "We know where most of the creativity. It's been there. Middle-class performers are far more concerned with what's for lunch than with the productivity of the business day. thoughts of how to be more successful and productive rarely leave their mind. talent.THE THOUGHT PROCESSES. but their minds are elsewhere. World-class performers think of work in terms of overall productivity.

and blood for the body. they are also aware of the power and responsibility that go with it. and watch as they turn their sights to a higher level of consciousness. The world class has an open ticket anywhere they want to go because they are obsessed with increasing productivity and achieving results.162 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS times and bad. While the world class knows profit is the lifeblood of business. ► ACTION STEP FOR TODAY Rate your professional productivity on a scale of 1 to 7. Profit is like oxygen. and what supports the ongoing innovation a company needs to compete. Professional performers understand that profit is what keeps the doors open. Do the same with pros. 104 The World Class Is Profit Driven "Profitability is a necessary condition for existence and a means to more important ends. they are not the point of life. After you make your list. water. They seem to follow the "To whom . This one exercise may double or even triple your productivity and results. and greed kicks in. there is no life. The great ones tend to view the world as one big community that's increasingly interdependent. authors of Built to Last T he masses seem to have a collective belief that profit equates to greed. but without them. food. Give amateur performers a profit surplus. 7 being highest. go to your boss and ask for additional suggestions. make a list of three things you could do to increase your overall productivity. They consider how they can reinvest and disperse extra money beyond the normal profit margin into their community and the world at large. If you scored less than a 6. but it is not the end in itself for many of the visionary companies." — James Collins and Jerry Porras.

They blame other people for keeping them down. friends and others of influence during their childhood. People operating at the poverty. and the amateurs should be glad they do. In the final analysis. hold them back from moving up..is the ability to take on responsibility" — Michael Korda. the one quality that all successful people have. They create invisible mental barriers that. Pros are aware that profit may not be the purpose of a business. but without it. but tend to make safety and security their number one priorities. On a larger scale. without profit there is no financial contribution to send back to a world in need. The world class operates on a global level of awareness. the great ones are working to do their part as leaders to ensure the world is better off tomorrow than it is today. such as their parents. See how it makes you feel to circulate your abundance.and workingclass levels of awareness often see themselves as victims of the powerful. there is no business. it's the habit. author ne of the critical factors separating amateurs from pros is responsibility. much is expected" philosophy. It's not the amount that's important.THE THOUGHT PROCESSES. People at the middle-class level of awareness are a little more evolved. While middle-class thinkers are worrying about who's going to win the Super Bowl or the World Series. ► ACTION STEP FOR TODAY Reinvest a small amount of your profit or extra money back into your community. HABITS AND PHILOSOPHIES OF THE GREAT ONES 163 much is given.. They hold on so tightly to what they have that they fail to see the real abundance staring them o . in their minds. 105 The Great Ones Take Responsibility "Success on any major scale requires you to accept responsibility .

as well as responsible for giving back some of the blessings bestowed upon them as a result of their tremendous success. making a difference in themselves and the world. s FOR TODAY ACTION STEP Commit to taking total responsibility for everything that happens to you. The upper class tends to operate primarily from their ego. The majority of the population has this belief. thinking that all I did was play it safe. People at this level truly believe their supply of money is limited. 106 Champions Take Risks "I don't want to find myself in a nursing home someday.164 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS straight in the face. Average people in this category are terrified of losing what they have. they will never get it back. They know there is abundance and they are out to get it. They've been taught that to make it through life in one piece. aggressive. Chairman/CEO. The Simmons Company A verage performers are risk averse. The great ones have a thought process. because their mind is submerged in the cesspool of scarcity. Operating from a world-class level of awareness almost always precedes their success. The world class realizes they are completely responsible for their success or failure. The great ones keep marching forward. This one change in thinking has the power to launch you to the world-class level faster than any other single idea. philosophy and habit all rolled into one that overshadows the rest: I am responsible. and if they lose what they have." — Charlie Eitel. ultra-competitive warriors who approach life like a battle. simply because they operate from their spirit-self rather than their ego-self. play it safe and be . People at the world-class level are a step ahead of the upper class. People operating at the upper-class level of awareness tend to be unafraid.

there can be no progress. In the minds of champions. they unconsciously set a goal of arriving safely at death. because they have come to understand that business and life are about learning and growing. The pros take risks — not because they are necessarily more courageous — but because they believe they can get back anything they lose. All of us only have so much sand left in the hourglass. resources and money are abundant. How can you learn and grow when you never step out and try something new and exciting? There is never a lack of resources. and one day our sand will run out. Champions have always been risk takers. rest assured — you will feel less fear with every risk you take. World-class performers work from an abundance-based consciousness rooted in love. only a lack of ideas. "Stay below the radar and you won't get hurt. If this process is new to you. The only way to develop it is to begin to take risks. The time to risk is now and the great ones know it. . Feel the fear. HABITS AND PHILOSOPHIES OF THE GREAT ONES 165 thankful they have a roof over their head." seems to be their world view With a mindset rooted in fear and scarcity. As a result. Without risk. the fear of loss has very little influence with this group. Decide today to take a small risk on something you've been thinking about doing. which knows no limits or bounds. ► ACTION STEP FOR TODAY Learning to be comfortable when taking calculated risks is an acquired skill. and do it anyway.THE THOUGHT PROCESSES.

Sometimes the television. It's difficult for an intelligent person to play it safe every day and walk away with solid self-respect. Yet they are not. frivolous man may ridicule others. Respecting other people is easier for a pro because he has great respect for himself. To know you are capable of world-class performance and decide to play it safe is a hard concept to stomach for an able-minded individual. It might be easier for the amateur if he was less talented or less intelligent than the pro. the ball game. but he who has any respect for himself seems to have renounced the right of thinking meanly of others. and deep down.166 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS 107 The World Class Has Tremendous Self-Respect "A flippant. or the alcohol are enough to drown out that little voice whispering that life is passing them by. the movies." and respect falls directly into this category. This thought process has done a lot of harm throughout the world.and middle-class levels of consciousness tend to struggle with respect. It's been said "You cannot give what you do not have. may controvert them. Respecting others is directly related to respecting yourself. They are dying with their music still inside. working. and sometimes it is not. As a result. German dramatist T he poverty-. scorn them. This often causes great sadness and even depression." — Johann Wolfgang von Goethe. they know it. 1749-1832. But the amateur has settled for a life of mediocrity. The struggles and battles he has waged forged his confidence and character far beyond that of the average person. In some cases. low self-esteem and self-respect tend to breed low respect for others. Human beings are emotional creatures who crave . an amateur can be even more gifted than the pro.

is fully engaged in life and living. The world-class performer. make a commitment.ACTION STEP FOR TODAY Ask this critical thinking question: "What single habit. Revenge as a strategy is not limited to the middle class. aren't amateurs supposed to act like amateurs? It. His self-respect lends itself to respect others. he thinks to himself. The upper class often owes their tremendous . action or behavior could I upgrade or change that would increase my level of self-respect?" Next. on the other hand. they begin to cause trouble. Many very successful upper-class performers still believe in striking back at their competitors." — Steve Siebold D epending on whether they are operating primarily from spirit or ego. The upper class attacks their abusers. intent on inflicting pain. because the emotional pro knows that the emotional amateur knows not. he chalks it up to middle-class mentality. in writing. When they don't get it. which leads to thoughts of getting even. amateurs tend to be interested in the idea of revenge. 108 Champions Know Revenge Is For Amateurs "The middle class broods and vows revenge when they feel cheated. HABITS AND PHILOSOPHIES OF THE GREAT ONES 167 respect. and watch your life transform.THE THOUGHT PROCESSES. Do the same thing every month for the next twelve months. After all. The world class forgives their enemies and sends them love. Many amateurs believe their lack of success and fulfillment is someone else's fault. to make this upgrade or change in the next thirty days. When he is not respected by others.

Unfortunately. The great ones know you can't fight hate with hate. The world class. The upper class is operating out of fear. and this mindset says revenge on the socalled guilty party will give them satisfaction. . operating out of love and abundance. Be reminded that 95% of the population is operating out of a consciousness of fear and scarcity. Don't confuse forgiveness with weakness. It takes a person operating at a higher level of awareness to forgive. Their fear-based consciousness thinks irrationally. because all of the great ones are former amateurs themselves. ► ACTION STEP FOR TODAY Decide today to abandon any thoughts or plans of revenge. The pros know if they are cheated by an amateur. Their ego has been hurt. dismisses revenge as a strategy for people operating at lower-level awareness. The only power in the universe worth projecting is the power of love. it doesn't. Of course. The cycle keeps repeating itself and delivers nothing but misery. this ego-driven consciousness is often also responsible for their lack of personal fulfillment. and they are baffled when this formula doesn't work.168 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS financial success to the drive that is stimulated by their large egos. Champions feel empathy for amateurs. so their improper or unethical acts are to be expected. because amateurs act out of fear. it's to be expected. anyone can hold a grudge. which is probably the reason this individual cheated you. Amateurs also look for ego gratification in revenge. The upper class tends to believe the key to fulfillment is to gain greater success. and they believe hitting back will repair the damage and allow them to save face.

The world class has learned that developing and maintaining a crystal-clear perspective on the relative significance of their performance lives is critical to their success. the pro is reminding herself that it's only a game. Some people claim that champions perform better than any other group under pressure. no matter who you are or what you do. we need to calm down. Physiologically speaking." — Bob Proctor. Both performers want to win. emotional and spiritual breakdown. This occurs whether you're Donald Trump or Donald Duck. Their fear of losing overwhelms them to the point of physical. There is an inverse relationship between pressure and performance. we don't need to slow down. This is not true. and that nobody dies from losing a game. but is rarely picked up on by amateurs. the performer believes he is literally fighting for his life. The champion knows that the secret to performing well under pressure has more to do with their perception of the event than the event itself. While the amateur is telling himself that he must win. the pro has convinced herself that this situation is just a game. The reason champions get better results is because they have trained themselves how to perceive the so-called pressure situation. but the pro always outperforms the amateur under pressure because she has learned how to calm her nerves by putting things in perspective. HABITS AND PHILOSOPHIES OF THE GREAT ONES 169 109 Champions Keep Things In Perspective "In most situations. . As pressure increases. speaker mateur performers often crack under pressure because they ose their perspective. Meanwhile. This championship self-talk can be learned and implemented by anyone. performance decreases. author.THE THOUGHT PROCESSES. which triggers a fight or flight response from the mind and body. The amateur perceives it as a threat.

You might call it charisma in action. The five components of ROV are . ongoing analysis and improvement are no longer a priority.170 ► ACTION STEP FOR TODAY 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS List the three events that cause you the most stress on a regular basis. do you want to know how to take a onecarat diamond and turn it into a two-and-a-halfcarat diamond? Learn how to raise your ROY." — Polly Bauer. or ROV. critiquing. Now ask this critical thinking question: "What would I need to say to myself on a daily basis to put these events in proper perspective to reduce or eliminate the stress they have caused me in the past?" ►►I WORLD-CLASS RESOURCE Read Don't Sweat the Small Stuff. One of the things a professional performer pays close attention to is her level of attraction to other people. Once she reaches a level of competence that satisfies her job requirements. by Richard Carlson. This book will inspire you to believe that "It's all small stuff!" 110 The World Class Raises Their Rate Of Vibration At Will "Ladies. we call it Rate of Vibration. especially prospects and customers. At Mental Toughness University. former president/CEO of Home Shopping Network Credit Corporation T he average performer spends little time analyzing her own performance. The world class is constantly analyzing. and giving themselves feedback. The concept of ROV is simple: it's a combination of the mental and physical energy being projected from one person to another.

Then. The difference is more about consciousness than anything else. Meanwhile. At Mental Toughness University. we show them how to raise their ROV in seconds.THE THOUGHT PROCESSES. .) The bottom line: the pro always contemplates what she thinks about in performance situations. The purpose is to convince the performer a high ROV creates greater attraction and response from the prospect or customer. HABITS AND PIBLOSOPHIES OF THE GREAT ONES 171 energy. She continues to learn new ideas and ways of improving her performance. No matter where she is in her career. enthusiasm. and implementing strategies and techniques such as ROV creates better results. Professional performers have been using this concept for years. (It falls under various names. confidence. the middle-class performer is still doing things the way she was twenty years ago. we ask our sales and management clients to track their ROV on a scale of one to one thousand before and after every sales call or coaching session. a champion is borderline obsessed with improving. belief and clarity The sum total of these components is your ROV.

V RATE OF VIBRATION 1 -1. 0-n any BELIEF .V. but the purpose of the exercise is to recognize the impact raising your ROV has on your ability to influence and persuade other people.172 10 177 MENTAL TOUGHNESS SECRETS Of THE WORLD CLASS \VAS. Self CONFIDENCE Ptodoci. Top salespeople score around 750.O. by Joseph Murphy. Self Cislouiet.V. ►1 WORLD-CLASS RESOURCE Read The Power of Your Subconscious Mind. . :(01 ► ACTION STEP FOR TODAY Develop the habit of tracking your ROV during presentations and other times you are attempting to persuade people to your point of view On a scale of 1 to 1. the average salesperson scores around 250.. The goal is to get as close to the 1.D.000 mark as possible. Ph.5/9kdod/ ENTHUSIASM Oskrief.O. Piodod.000.000 Scale Average Performer's R. ENERGY A/161k /446k:di. CLARITY /-)/Ti „/Sliqii. = 750 Your R. All scores are subjective.kance) = R.V. = 250 Top 1% of Performer's R.O.O. .Belt.

or any outcome-based goal is a reward for something they only played a part in achieving. targets are results-based. champions have a much better system. targets and rewards system is the wave of the future. salespeople set a goal to make a certain number of calls. and rewards are based on the successful completion of the goals. This subtle shift in performance philosophy has the power to launch a performer from middle-class to world-class results. but don't have complete control over. based on activities they can control. The great ones aim for their Targets but focus on their goals. HABITS AND PHILOSOPHIES OF THE GREAT ONES 173 111 The Pros Reward Themselves For Execution "The goals. they automatically earn the reward.THE THOUGHT PROCESSES. That's executionbased goal setting. Goals are execution-based. not the targets. and they are being penalized under the . Amateurs use rewards for themselves and their subordinates for achieving results. To reward someone for increasing sales. They are reprimanded and possibly penalized. no matter the outcome of those calls. they fail to reach the goal. that is. The results they are aiming for. The philosophy is simple: reward people for doing what they say they are going to do. Sounds like a good concept. market share. doesn't it? While it's not a bad idea. are known as Targets. Champions set executionbased goals over which they have total control." — Steve Siebold T he masses tend to ignore the concept of creating a reward system to compliment their goal setting — those who actually set goals. Professional performers use rewards to create ongoing motivation for themselves and others. For example. If they fail to make that number of calls. If they accomplish the number of calls.

112 Great Leaders Understand Recognition "I have discovered a fascinating thing: men will die for ribbons. The priority is still set on bottom-line results. make a list of every activity you must complete to attain your target." — Napoleon. I would strongly suggest converting all your current goals to targets over the next thirty days. 1769-1821. Rewarding execution-based performance is the wave of the future. Next. This is one of the reasons some performers visit therapists and counselors when they are not really in need of serious attention. emperor of France A verage performers tend to believe money and material possessions are their greatest motivators. actually deserved. It gives them a sounding board. Reward performers for keeping their word and you build a success cycle of confidence and enthusiasm. The only way this can be achieved is through extensive introspection. and it can destroy the motivation of the performer. consistent execution. an .174 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS same criteria. ► ACTION STEP FOR TODAY Take your number one goal for the next ninety days and convert it to a target. you'll be amazed at how much more motivated you will be to succeed. think of a reward for yourself upon successful completion of the goal. After you get in the habit of this innovative approach. Lastly. but the focus is toward high-quality. It only makes partial sense. Amateurs don't know themselves as well as they might think The human mind is a complex computer with deep recesses that must be fully explored if we are to truly know ourselves and what drives us. yet I haven't seen a single study that backs this up. because it's a much more accurate award.

while the amateurs struggle to become more logical. World-class performers know themselves. ► I WORLD-CLASS RESOURCE If you manage or employ people. smart enough and competent enough. Words of recognition are long remembered and highly treasured. HABITS AND PHILOSOPHIES OF THE GREAT ONES 175 opportunity to have someone listen and ask intelligent. teachers.THE THOUGHT PROCESSES. and they know what drives them. probing. Recognition is the master motivator because it validates us to ourselves. except with the world class. and reminds us that we really are good enough.. They will tell you they are highly motivated by recognition. coaches and other amateurs of great influence. This creative book is loaded with ideas on how to recognize and reward people for superior performance. . even though many people won't admit it. by Bob Nelson. The single most popular motivator for performers of all classes is recognition. but recognition will always be a mental massage for a bruised psyche. introspective questions no one has ever asked them before. This programming can be overcome. get a copy of 1001 Ways to Reward Employees. Ask a counselor how many people visit each week for this reason — you might be surprised.. Champions know and embrace this with themselves and their charges. ► ACTION STEP FOR TODAY Set a goal to recognize the important people in your life for the things they do. Most people are walking around with an inferiority complex of one kind or another from years of negative programming from parents. Developing this habit may do more to solidify and grow your key relationships than anything else. It's almost as though logic has more credibility . Human beings are emotional creatures who may be embarrassed by the fact that they are not entirely logical.

Together. Many are quick to add that the people who programmed them — parents. based on their level of awareness at the time. pictures. every response. yet champions don't feel the need to do this. Middle-class performers scoff at things like reprogramming and tend to hold on to what they were taught. They want to take control of their own reprogramming process and install the habits. teachers. author T he majority of champions I've worked with and coached during the years confess the bulk of the mental programming they received during their childhoods was substandard. will find a place in your own internal control center. rather than limit them. Shad Helmstetter. They adjust their language from the middle-class to the world-class level. or influence on the spot. and action that will be a part of you and your future.176 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS 113 Champions Know The Power Of Programming "The programming that you accept from others. coaches." — Dr. philosophies. to adjust how they experience events. no matter how poor their teachers' thinking. or visualization training. attitude. They create self-talk scripts and repeat them daily until the change takes place. those thoughts and images will continue to create in advance. feelings and thoughts that you transmit to yourself. The pros use two primary methods of reprogramming. The second thing they do is use the power of mental pictures. It's easy to criticize in hindsight. traits and beliefs that empower. and the conscious and unconscious directives. ministers and adults of influence — were doing the best they could. First and foremost. they alter the language they use when they talk to themselves and others. The combination of these .

by Dr. The great ones are acutely aware their thoughts . The foundation of this philosophy seems to begin with a sunny disposition. ► ACTION STEP FOR TODAY Make the decision today to take responsibility for old programming that does not serve you. and prosperous life. Practice reprogramming your old programs by altering your language and using visualization training. make a commitment to yourself to always be of good cheer. Professional performers consciously create world-class results by carefully constructing every thought. feelings and attitudes through the reprogramming process. Meanwhile. and it's changed my life immeasurably. Dr. Sadly." — Bill Gove. This book contains more than 2.500 self-talk programming messages of the world class. 114 Champions Are Of Good Cheer "If you want to live a long. the father of professional speaking A mateurs inadvertently create their own mediocrity by the thoughts they entertain.THE THOUGHT PROCESSES. healthy. the great ones keep getting stronger and stronger by developing world-class thoughts. the world class is of good cheer by conscious choice. Shad Helmstetter. In other words. 1912-2001. Helmstetter is the genius of the self-talk revolution. HABITS AND PHILOSOPHIES OF THE GREAT ONES 177 two change processes has a powerful effect on the mindset of the performer. It will affect everything and everyone around you. ss I WORLD-CLASS RESOURCE Pick up a copy of The Self-Talk Solution. I've been studying his work since 1986. the concepts are so simple that most people miss them.

Keith Harrell is the master. When it comes to being of good cheer. The great ones have a saying about this: "Whatever you are looking for is looking for you. ► ACTION STEP FOR TODAY Make the decision every morning to have a sunny disposition. Watch carefully and study how many others you attract with the same good cheer." . tape and CD album he's ever produced. they attract feelings of longing and lack. they must first become these things. Is the world class so happy because their lives are so fulfilling. or are their lives so fulfilling because they are happy? Champions know that their inner world determines their outer world. ►►I WORLD-CLASS RESOURCE Get An Attitude of Gratitude: 21 Life Lessons. This doesn't occur by accident." It's a well-known law of the universe that like attracts like. and happiness manifests happiness. I own every book. They have learned that. while the masses continue to reverse the equation. by Keith Harrell. Attitude. graduate from school. No wonder he is called "Dr. Knowing this. fulfillment and happiness. We don't attract what we want.178 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS create their circumstances. While the middle class waits to win the lottery. in order to attract extraordinary success. we attract what we are. or any number of things before they decide to be happy. they act the part of the successful. success breeds success. This is why the world class chooses to be of good cheer. fulfilled and happy person until the part becomes them. get a job.

There is no end until their hearts stop beating." — Jack Welch. They read and study trade journals and become world-renowned experts. The great ones know learning. former chairman and CEO. They are more likely to invest their money in lottery tickets. The great ones. Professional performers have overcome this outdated. That's what most of us were taught to do in school.THE THOUGHT PROCESSES. self-education will make you a fortune. like love. "Dare to be naïve. "Formal education will make you a living. the greater the level of awareness they reach. industrialage system and created a formula for learning and developing their minds. They attend seminars. marketing and management." The middle class thinks they have little left to learn. Average people spend less than ten dollars annually on books. alcohol. World-class performers know the more they learn.000 annually on books and other learning resources. and other forms of entertainment. theories. and invest heavily in books. learning is a late-night cram session and a pot of coffee to stay awake. and CD programs on everything from personal development to business sales. is infinite. and the greater the level of awareness. tapes. To average people. The top 1% of income earners in America invest nearly $10. . is the ultimate competitive business advantage." The pros know this to be accurate. and translate that learning into action rapidly. the more they realize how much more there is left to learn. HABITS AND PHILOSOPHIES OF THE GREAT ONES 179 115 The Great Ones Are Learning Machines "An organization's ability to learn. cigarettes. satellite television. As speaker Jim Rohn says. workshops and retreats. theorems and dates. in the words of scientific genius Buckminster Fuller. learning means memorizing facts. General Electric F or most people in modern western culture. Amateur performers look at these investments as a waste of time and money.

Through the Ten-Step Change Process. Read. The next . For example. listen. he writes down his response.com 116 Champions Change Their Emotional Responses "It's not the event itself that does us in. Set a goal to read a certain number of books and listen to a set number of CDs each month. and its message is timeless. It helps alter the way they respond to events outside their control. Then he decides if that response is helping or hurting. psychiatrist. This album was recorded in 1960. s Is 1 WORLD-CLASS RESOURCE Invest in a copy of Lead the Field. It's a 6-cassette/CD album that deserves a place in your personal library." — Dr. Next. by Earl Nightingale. and attend seminars and workshops. it's how we perceive it. a salesperson makes a presentation to a customer who treats the salesperson poorly and disrespectfully. The pro realizes treating people disrespectfully is classic amateur behavior. Karl Menninger. author ()ne of the most powerful tools used by world-class performers is called the Ten-Step Change Process. You can find out more about it at wwwnightingale. This shift in lifestyle will catapult your career and your consciousness. the performer writes down the activating event (the disrespectful customer). The emotional response of amateurs would be anger.180 ► ACTION STEP FOR TODAY 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS Make a commitment to develop your own self-education program.

visually and verbally. he continues the process until the desired behavior change takes place. Next. He then mentally rehearses implementing the new response. he creates a written script of the new response. do you get angry when someone cuts you off in traffic. For example. and rehearses the new response twice a day. Next. If he is satisfied with the result. . If he's not yet satisfied. Give yourself twentyone to thirty days to make the transformation.THE THOUGHT PROCESSES. This is one of the most effective change processes of the world class. and identifies his ultimate response if this were to happen again. He examines his response the next time the event occurs. he examines his thought process thoroughly. Would that elevate you to the next level? ► ACTION STEP FOR TODAY Select one event that triggers a negative emotional response and put it through the Ten-Step Change Process. or when your son or daughter gets a poor grade on a report card? Our habitual responses are based on our perceptions of what these events mean and our perceptions can be altered or even totally changed in a very short period of time through reprogramming. or when people treat you disrespectfully. he has successfully transformed his response to this event. HABITS AND PHILOSOPHIES OF THE GREAT ONES 181 step is to decide whether his response was rational or irrational. Knowing it is worthless unless you use it. Are you ready to go pro yet? Imagine the potential if you could alter every major response that you encountered on a daily basis.

Rehearse mentally and verbally before I walk into the prospect's office Examine your response the next time this or a similar event occurs.orgThis website belongs to Dr. visit www. Create a mental rehearsal of your ideal response. ss I WORLD-CLASS RESOURCE For further study of creating change through emotional control.inei like did 17rnor(-rs is and makes me feel 1i-61'T/1/cant. who pioneered Rational-Emotive Behavior Therapy. W5 under pressure and he's laking it out on /he His response has nothing to In with me.and 1e/111i-ding myself that this person IS an emotional amateur. continue visualizing and verbalizing your new perception/response and test until positive change occurs. It makes me angry and I want In tell Ifni I U Who (Ides he think he is? I feel trusbirted and mad Decide if your response is helping or hurting you. "km only trying to do my prh. after all.i/ . / see myself responding calmly and quietly . calm and taPpled both inside and out. hin a professional.182 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS THE 10 STEPS TO POSITIVE CHANGE You respond to your perception of an event.That's ell I can control. I'm cool.he acted like a Pra Examine your response in detail through meta-cognition. WO let it bother me. I need to focus on iS my part of the eqiakan . The site offers free information as well as additional resources on related topics. qatio.. Identify your ultimate response if this situation were to occur again. t do this because its the Pest thing I can Lilo for aka Rehearse your ideal visual and verbal responses twice a day. He just doesn't hare the peerde skills that I do. Write a script that supports your ideal response.s1 r Decide if your response is rational or irrational. (Think about what you think about) I'm think/Tv to myself. just Like me. geld heals . It's hurting me because it puts me in a (.rebt./i. because he/ just a fallible human being. If you're not satisfied. . no matter Wk. you have successfully constructed a new neural pathway and created a positive change in your life. he could at least he decent to me. Albert Ellis. If you are satisfied with your new perception/response. too".

Every man's greatest capital asset is his unexpired years of productive life. HABITS AND PHILOSOPHIES OF THE GREAT ONES 183 117 The Great Ones Have A Sense Of Urgency "One realizes the full importance of time only when there is little of it left. month. Imagine if they channeled that same energy. who operate from objective reality. magnificent visions. It's one of the reasons the great ones tend to pursue large. Professional performers constantly remind themselves that life is short and if they are going to make something happen. They know their time on earth is limited and they want to leave a legacy. it's a primary motivating force. week. they prefer to operate in a state of mild delusion. or before they go on vacation. The great ones have a sense of urgency because they are operating at a level of awareness that constantly reminds them the present moment is all any of us really have. week. now is the time. The world class is extremely sensitive to time. year and life. and they know the clock is ticking. Their sense of urgency goes back to the beginning of the mental toughness process — clearly defining M . Knowing the clock is ticking and none of us know how much time we have left is too uncomfortable for emotional amateurs. enthusiasm and focus into their everyday performance. The only time amateur performers develop a sense of urgency is toward the end of the day. W Litchfield addle-class performers operate like there is an endless amount of time in a day. For pros. Remember. Worldwide productivity would probably triple in one day. The world class is on a mission to fulfill a dream. This thought process makes the middle class uncomfortable.THE THOUGHT PROCESSES." — P.

The average woman will live seventy-nine years. Pursue your dream boldly and fearlessly. create a sense of urgency to act on it now Don't hesitate. HOW MANY DAYS DO YOU HAVE LEFT IF YOU LIVE THE AVERAGE LIFE SPAN? The Average Man Lives 73 Years The Average Woman Lives 79 Years . If not. the average man living in 21st century America will live seventy-three years.184 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS what you want. how many days do you have left to live? Keep this number in front of you as a reminder the clock is ticking and there is no time to lose. ► ACTION STEP FOR TODAY To heighten your sense of urgency. Don't stop until you find it. do a little mathematical calculation. Dep1 of Health nod Human Services . Based on statistics. When you do. Sot 'rm. Based on your current age and these statistics. What do you have a sense of urgency to do? If you know the answer. It may be later than you think. make it your mission to discover the embers that burn within your soul and focus that passion on what you really want. you can implement this world-class philosophy immediately.

Professional performers understand that amateurs suffer the consequences of living out of a fear-based consciousness.0. They are T . Champions serve without asking or expecting anything in return. As a result. They empathize with the amateur mindset and do everything they can to lead them to the next level of consciousness. in the number of people who he serves. Most pros are recovering amateurs who woke up one day and made a decision to change. . "The more you give. in accordance with the law of cause and effect. Whatever their chosen field.. and that all of us are here to lend a hand to one another.0. . The middle-class consciousness is not operating at a level high enough to see this law in action. HABITS AND PHILOSOPHIES OF THE GREAT ONES 0 0.005. Of course. they are richly rewarded for their efforts.MAY.THE THOUGHT PROCESSES. as opposed to ego. In order to embrace this mindset and become a conduit for positive change. most of us learned the saying. the more you get.3. amateurs are always seeing how much they can get without having to give.." Somewhere along the way." — Paul D. When we were kids. yet amateurs don't believe in it.M.7/M50. Champions believe the greatest leaders are the greatest servants. Moody he world class sees themselves as servants in their personal and professional lives. the great ones know the essence of success and fulfillment can be found in the service of others. the world class continues to give out of love and activate this law.WAROMM6 407 SY. The law is the same for everyone. many of us have forgotten this piece of ancient wisdom.O. On the other hand. a person must be operating from spirit.30 0 185 'MAO 'OW / 118 The World Class Believes In Servant Leadership "The measure of a man is .97 0.5.W.

Fear draws them inside themselves and reinforces their amateur behavior. or systems can be broken down into simple concepts. ► ACTION STEP FOR TODAY Examine your beliefs about serving others.186 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS afraid they will serve someone without getting anything in return. W. Einstein disagreed. The world class tends to have the opposite belief. and even scientists agree the formula is complex. Explaining the basic theory to a non-scientist one day. Meanwhile." — C. philosophies. actions and behaviors say about my belief in the law of cause and effect?" On a scale of 1 to 7. author T he middle-class consciousness seems to have a belief that the more complicated something sounds. Albert Einstein's theory of relativity is one of the greatest discoveries of the 20th century. he said. and they are afraid they'll get hurt again. and ask this critical thinking question: 'What do my habits. Roman archeologist. Ceram. the world class is humbly serving society and being handsomely rewarded." The great ones know true genius rests in the simplification of what appear . how much do you really give to others? 119 The Great Ones Make The Complicated Simple "Genius is the ability to reduce the complicated to the simple. "Have you ever spent time with a pretty girl and the time just flew by? Have you ever spent time with someone you didn't like and the time seemed to drag on forever? That's relativity. 7 being the highest. the more impressive it is. They know even the most complex ideas.

.. After all.. George S. Reduce these ideas to as few words as possible.V.Z. what else is there? No idea has been so maligned and manipulated as success. ► ACTION STEP FOR TODAY Do a breakdown to discover the essence of what motivates. and that's it...0%/405 to be complex processes.. U. thought processes and philosophies.0.(97.Xoya. The great advertisers know people hunger for success..14I/M/aff. means money and material possessions. Large corporations are made up of a series of complex systems. inspires and drives you.#0.W/M/. Champions constantly try to simplify their thoughts and ideas. To champions. 120 Champions Understand Success "If a man has done his best.VM/Frn7. Amateurs are convinced success has to be more than the simple implementation of a few dozen key ideas. the champions say. so a fourth grader could understand what you're saying.15% MM.. but not success itself.MAIMAYMOY /4.W. and simplifying things promotes greater clarity. Champions tend to believe success is giving your family.. Mental clarity is the cornerstone of everything they do.% Milliri. Army uccess. This exercise will elevate your level of mental clarity. work and life your very best effort. habits. End of definition./RW. The pros know success is a simple concept. these are outward manifestations of success. but every great business leader will tell you 90% of all business problems can be solved by increased sales... Amateurs will have you believe success is what Madison Avenue tells us it is through slick advertising campaigns. Patton. what else is there?" — Gen.S. HABITS AND PHILOSOPHIES OF THE GREAT ONES 187 Z. 1885-1945. S . what makes you happy. to average performers. car. Amateurs make the success process more complex than it is. and they represent it as owning the right home.. and most importantly.THE THOUGHT PROCESSES.0.0005:40.0100097MOZWAYZ.

all the while knowing their real measure of success was in doing. The pros have always been aware of the power of language in programming and reprogramming the human S . philosophers. not having. they celebrate. and everything else falls into place. write out their plan. author. They focus on becoming the person they wish to become. etc. create their vision. and are being richly rewarded for their service. speaker elf-talk is what we say to ourselves all day long. and go to work making it a reality. you must do. ► ACTION STEP FOR TODAY Take inventory of your beliefs surrounding success. average performers are oblivious to what they are saying to themselves and how it's affecting the quality of their lives. and to do. The simple day-by-day progression toward their vision spells success." — Tom Hopkins. When their outcome is achieved. The world class understands that to have. The world class doesn't buy into psychographic advertising or anything else the profiteers say represents success. For years. The great ones simply select their chosen field. psychologists and performance experts worldwide have known about the impact self-talk has on us. They have obviously studied their customer. you must be. yet it's also how we say it.188 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLAM clothes. That being said. What does success really mean to you? Have you adopted the amateur or the professional definition of success? How are these beliefs impacting your everyday life and happiness? 121 Champions Thrive On World Class Self-Talk "Repeat anything long enough and it will start to become you.

begin listening to the way people around you use the language. Ask this critical thinking question: "Is the way I use the language programming me for success or failure?" Next. the great ones create ideas out of thin air. and all day long in the background in my office. in his magnificent book. This is an eye-opening experience. Shad Helmstetter." Developing world-class self-talk may be the most powerful of all of the mental toughness secrets of the great ones. both with themselves and others. II* ACTION STEP FOR TODAY Begin monitoring everything you say to yourself and others. The great ones believe almost anything is possible. we spend our lives talking ourselves into and out of things. convince themselves achievement is possible. According to Dr. and this process usually begins with the use of language. Like most of the habits. and then go out and make it happen. Meanwhile. it's so simple that it's often overlooked.THE THOUGHT PROCESSES. Helmstetter. Ask yourself the same question about them. amateur performers continue to perpetuate amateur language with themselves and others. "Repetition is a convincing argument. NI WORLD-CLASS RESOURCE Visit www. . Champions believe and embrace this idea. the easiest way to know you're in the presence of champions is to listen to them. To quote Dr.milliondollarmind. I listen to them every morning as I'm getting ready for work. What to Say When You Talk to Yourself. HABITS AND PHILOSOPHIES OF THE GREAT ONES 189 computer. The world class has spent years overcoming poor programming. As a result. Dr.comand invest in this Self -Talk CD album. traits and philosophies in this book. As a matter of fact. Helmstetter. simply because they have repeated that idea — and others like it — to themselves for years. writes that up to 77% of the average person's self-talk is negative.

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122

The Great Ones Know Salespeople Drive All Business
"We are all salespeople, every day of our lives. We are selling our ideas, our plans, our enthusiasms to those with whom we come in contact."

— Charles Schwab, former, CEO Bethlehem Steel

A

merica boasts more than fifteen million salespeople, yet the image of salespeople among the amateur community is weak. The masses tend to look down at salespeople as hucksters and smooth talkers. The championship community, on the other hand, embraces and admires salespeople. They see them as the driving force of the global economy. Salespeople are the athletes of the business world. They drive production, manufacturing, research and development, management and just about every other sector of our society. In reality, there are only two kinds of jobs: sales and sales support. The average salesperson is keeping thirty-three people employed, in some form or another, based on his production. What other profession even comes close? The world class knows we are all salespeople. All of us are trying to sell our ideas, ourselves and our passions to other people. Selling is the natural order of human existence, and mentally tough performers hold the highest respect for professional salespeople. Salespeople are in the line of fire daily, making things happen and keeping the economy rolling along. They don't get the public accolades of the doctor, accountant, lawyer or banker, except from the champions. There's a kinship between them that can be explained by one word: respect.

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► ACTION STEP FOR TODAY
Take stock of your attitude toward salespeople and the sales profession in general, whether you're in sales or something else. In reality, we are all salespeople, and your beliefs surrounding this critical skill will determine how successful you will be.

ss I WORLD-CLASS RESOURCE
Read Changing the Game, The New Way To Sell, by Larry Wilson.

123

Champions Know Security Is A Perception
"When you know you're capable of dealing with whatever comes, you have the only security that the world has to offer."

— Harry Browne, investment advisor, author

T

he endless quest for security is the plague of the middle-class level of consciousness. Security is an illusion used to ease the late nights of worry and concern about the future. The world class knows there are only two facts in which you can be secure: all of us were born, and all of us will die. Everything that happens in between these two dates is up for grabs. These realities invoke terror in the hearts of amateurs, but are liberating to champions, because they are indisputable. It may not be comforting, but it's reality. One of the hallmarks of the great ones is their ability to deal in straightforward and simple truths. Give it to them just as it is, without any spin. This fulfills their need to work from a point of objective reality, so they can devise a solid plan of action based on fact. Average performers cringe at the thought of not having security, but instead of evolving to a higher level of conscious

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awareness, most choose to delude themselves into a false sense of security. It's no wonder amateurs are no match for pros — it's not even a level playing field. Champions are motivated by the idea that their security is in their ability to perform. The great ones live for challenge, and often they love the battle for the prize more than the prize itself. They love the battle because they expect to win, and their positive expectation continues to grow with each subsequent victory. The world class knows that, if any form of security exists in the universe, it is within their thoughts. They are willing to court doubt and darkness along the road to enlightenment. Extrinsic things like money will never make you feel secure unless you are secure on the inside; unless you believe you have the ability to deal with whatever happens between your birthday and your death day. If this world-class thought process exists, almost anything, from a teddy bear to a million dollars, will enhance your feeling of security. If you don't have it, a billion dollars won't make you feel secure. Security is simply a perception, and the great ones have always known it.
► ACTION STEP FOR TODAY

Rate yourself on a scale of 1 to 7, 7 being highest: Flow confident are you in your ability to successfully handle anything that happens in your life? If you scored less than a 6, begin to build your confidence by upgrading your self-talk in this area. Thirty days of telling yourself that you have the ability to handle anything life throws you will start you on the path to world-class feelings of security.

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124

The World Class Believes In Self-Reliance
"Follow your own path, no matter what people say."

— Karl Marx, 1818-1883, founder of modern communism

T

he middle-class consciousness tends to rely on other people's actions, opinions and behaviors. The world class learns to rely on themselves. They develop supreme self-confidence and a penchant for action. The philosophy of the world class is to take full responsibility for their successes and failures. Average performers want to blame everyone for everything. The smoker who gets sick from smoking wants to sue the tobacco company for his illness. The fast-food junkie becomes obese from ingesting hundreds of cheeseburgers and pizzas and blames the restaurants that served her. The poverty-, working- and middle-class levels of consciousness often have a victim mentality. Professional performers take responsibility for their decisions and exercise self-reliance. Maybe most importantly, champions don't look to other people to make them happy. The great ones know happiness is not something you get, it's something you are. While champions enjoy the company of others, they are just as happy to be alone. Their core level of contentment begins with them.
1• ACTION STEP FOR TODAY

Identify an area of your life in which you rely on someone else. Next, make a commitment to take full responsibility for the results or outcomes you experience in this area, regardless of whether you are directly responsible. Start with your finances. Who is responsible for your accumulation of wealth? Your accountant? Banker? Broker? Financial planner? You are

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177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS

ultimately responsible. If you adopt this philosophy in every major area of your life, you will never slip into the blame game again.
►►1 WORLD-CLASS RESOURCE

Get a copy of Self-Reliance and Other Essays by Ralph Waldo Emerson. Emerson was clearly operating at an elevated level of consciousness when he wrote his essay on self-reliance. It's a masterpiece that deserves a place in your personal library.

125

The Great Ones Manufacture Their Own Self-Image
"Self-esteem — high or low — tends to be a generator of self-fulfilling prophecies."

— Dr. Nathaniel Branden, psychologist, author

t's been said that self-image is the reputation we have with ourselves. It's also been said that most of us suffer from some type of inferiority complex. The world class has overcome this problem by realizing everyone on the planet is inferior and superior to everyone in some way. They believe people have multiple intelligences, depending on their personality styles and experiences. The artist might not be the best mechanic. The mathematician might not possess highly evolved creative faculties. Champions believe the question is not "Are you smart?" but "How are you smart?" The difference in this interpretation of intelligence is monumental. The self-image of the great ones is the foundation of their success. Champions have major-league credibility with themselves. This self-confidence manifests itself in various forms critical in

I

Champions believe almost anything is within their reach. . the pros are talking themselves into it. write down three world-class affirmations about your vision that will help you develop a world-class self-image. This book will inspire you to examine your thought processes in a whole new way. It determines the size and scope of the vision they create for their lives. Dr. Six Pillars is his magnum opus.THE THOUGHT PROCESSES. While amateurs are talking themselves out of attempting large goals and expansive visions. The difference doesn't have anything to do with intelligence. Nathaniel Branden. based on the power of their own self-image. Branden was the protege of novelist and philosopher Ayn Rand. ► ACTION STEP FOR TODAY Ask this critical thinking question: "Do I have the self-image necessary to manifest my ultimate vision for my life?" If the answer is no. The primary strategies the great ones use to develop a powerful self-image are self-talk and mental imagery. HABITS AND PHILOSOPHIES OF THE GREAT ONES 195 their ascension to the world-class level. It affects the way they approach business. as well as a pioneer in the self-esteem movement. life and other people. by Dr. The great ones manufacture their own self-image from scratch — and so do the middle class. ►►I WORLD-CLASS RESOURCE Get a copy of The Six Pillars of Self-Esteem. it is programming the champions create for themselves.

Vision gives you the impulse to make the picture your own. the middle-class consciousness is more involved in assisting world-class performers in achieving their vision. Imagination gives you the picture.to twenty-page (on average) double-spaced document they see as their personal Declaration of Independence. The great ones have the confidence and clarity to go it alone. it reaches beyond the thing that is. 1885-1950. nurturing and ongoing psychological evolution of their life's vision. The middle-class consciousness needs the emotional support of other people to make their visions reality. That said. The world-class consciousness is so powerful it needs little. is a company's statement on the first page of its annual report. into the conception of what can be. Vision. to pros. professional performers are the first group to build mentor and support teams. They read it every day and think about it all the time. Generally speaking. . This is where the world class breaks away from the pack. if any. is a clearly written. It's the reason they're doing everything they do. Vision. author ne of the most important habits of the great ones is the creation.196 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS 126 Champions Are Bold And Daring Visionaries "Vision . All the great philosophers of the last two O . but don't believe in the concept or themselves enough to create and manifest their own visions. if necessary. Amateur performers are aware of what vision is. The difference lies in their mental strength and laser-like focus on their purpose and mission in life. ten. It is the result of years of soul-searching and self-discovery." — Robert Collier. outside support to maintain motivation and direction toward its vision. to amateurs. .

and personal development. The last step is the most important: write about why you want these things to manifest. Describe the feelings you are trying to create through the achievement of your vision. The great ones create their vision. HABITS AND PHILOSOPHIES OF THE GREAT ONES 197 thousand years have agreed on at least one thing: we become what we think about. Good performers turn off their vision when it's quitting time. Champions know this. when the good and the great go head to head. and then their vision creates them.THE THOUGHT PROCESSES. family/friends. Ph. by Lucia Capacchione.D. ► ACTION STEP FOR TODAY Make a commitment to create the ultimate vision for your life in the next thirty days. recreation/fun. so they think about their vision all the time. Great performers never stop thinking about it. This is the primary reason for the psychological separation between the good and the great. health/diet/ exercise. You can write these visions as independent components. or include all of them in one long vision. . ► 1 WORLD-CLASS RESOURCE Read Visioning: The Ten Steps To Designing the Life of Your Dreams. Include as much emotion as possible. Use these eight life components as a guide: business/career. Use as much detail as possible to define what you want to be. As a result. money/finances. faith/ spiritual. have and do in your life. it's a mismatch from the start. social/ cultural.

Champions don't even begin to pay attention until they feel pain. The distinction between the two thought processes is substantial. you better pack a lunch — it's going to be a long afternoon. Champion cyclist Lance Armstrong says racing doesn't even get interesting until it becomes what he calls a "suffer-fest. suffering and sacrifice. Why run out of bounds and die easy? Make that linebacker pay. because they have grown so accustomed to risk that feelings of vulnerability almost seem natural. professional football player T he middle class will persist until they become uncomfortable. If the latter is the ." — Walter Payton. the great ones are committed to winning. It's okay to lose. but don't die without trying. It carries into all facets of your life. champions will do it or die trying. They do it all to live their vision. 1954-1999." Even the upper class cannot compete with the world class because. Champions are comfortable being uncomfortable. If you're going to go up against the great ones. ► ACTION STEP FOR TODAY Ask this critical thinking question: "How committed am I to achieving my ultimate vision?" Are you really willing to do whatever it takes? If so. If not. Failure to manifest the vision is not an option. The upper class will persist until it becomes painful. without giving it your best. The mantra they love to espouse is." The great ones are masters of self-denial. to die. It doesn't have sufficient emotional energy to motivate you through the tough times that will undoubtedly occur.198 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS 127 Champions Never Say Die "Never die easy. know you are on the right track. while good performers have a deep desire to win. The world class never says die. which they expect to feel on a regular basis. chances are you have settled for second best in your vision. "Whatever it takes.

written in the midst of his battle with cancer. Champions know the real game is you against you. 128 Champions Define Winning As Personal Progress "The most evolved among us understand that winning is an inside job. which transcends their need to be better than someone else. winning usually means besting their previous performance. This book is like a blueprint on the thought processes. Winning is about being better tomorrow than you were today. do some soul searching and rewrite your vision. This is the autobiography of one of the National Football League's greatest running backs. winning usually means beating someone else. 1912-2001." — Bill Gove. ►►I WORLD-CLASS RESOURCE Go inside the mind of one of the great champions as he fights for his life in Never Die Easy. Odds are that you will need world-class emotional energy to bring your dream into reality. The upper class is more ego-driven and competitive than the world class. If you ever saw the man they called "Sweetness" on the gridiron. by Walter Payton with Don Yaeger. a paradox only . HABITS AND PHILOSOPHIES OF THE GREAT ONES 199 case. thefitther of professional speaking T o average performers. It's not about beating or besting someone else. but rather getting the best from ourselves. To the world class. The great ones have evolved from an ego-driven consciousness to a spirit-driven consciousness.THE THOUGHT PROCESSES. habits and traits of champions. this book will leave an indelible impression on your heart.

This keeps them in line with the reality that the only parts of winning they can control are their personal effort and attitude. and more importantly.200 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS the great ones fully comprehend. and eventually. and tend to focus on execution-based performance goals they can completely control. . a belief that transcends the need to beat anyone at anything. as human beings. which makes true competition an illusion. Focus all of your competitive efforts inward and see how much better you can be today than you were yesterday. ► I WORLD-CLASS RESOURCE s Read Permission to Win. The world class has come to the stark realization that life is not a level playing field. make a commitment to transcend your ego-based desire to be better than anyone else. People seeking ego gratification perpetuate the illusion of true and fair competition. Monitor how this elevated level of consciousness makes you feel. Professional performers are Zen-like in their approach to winning. ► ACTION STEP FOR TODAY Just for today. The great ones know the most accurate indicators of winning are their ongoing growth and evolution as performers. by Ray Pelletier. You may decide to adopt this thought process as a habit.

working. They also know the real secret to weight control is commitment and mental toughness. Next. The poverty. The confidence and power being thin and healthy will give you cannot be overestimated." — Steve Siebold performers know the foundation of good health is Pis weight control. The confidence you will gain as a result will carry over into every other area of your life. ask this critical thinking question: "What level of consciousness does my body reflect?" Is it: . ACTION STEP FOR TODAY Give yourself a mental toughness reality check: Remove all your clothes. HABITS AND PHILOSOPHIES OF THE GREAT ONES 201 129 Champions Know Abundant Health Begins With Body Weight "A significant step you can take on the road to worldclass success and fulfillment is to get your body weight under control. this is great place to begin. Champions focus on diet and exercise to manage their weight and overall health.THE THOUGHT PROCESSES. For those who wish to ascend to greatness. stand in front of a full-length mirror. and middle classes tend to believe the right diet is the key to weight loss and control. and write a paragraph on what you see. and if they slip out of balance in this area they are quick to get back on track Taking control of weight through conscious choice is a fast track to ascending to world-class levels in other areas of your life. They also know they are in total control of what they eat and how they exercise. They know disease often begins when body weight is disproportionate. The great ones realize the best diet in the world is worthless without decision and commitment. 10.

and the champions know it. actor A verage performers tend to believe as long as they have acquired the necessary knowledge to perform in their job. One favorite is reading and studying positive quotation books. The answers are in these books. While most amateurs probably consider positive quotations to be "cheesy. I go in the other room and read a book. visit www.com 130 The World Class Seeks The Wisdom Of The Ages "I find television very educational. upper class or world class? ►s I WORLD-CLASS RESOURCE To learn more about mental toughness in the process of weight control. 1890-1977. it's no longer important to continue the education/learning process.diefatbook. yet the masses . The great ones are the busiest people in the marketplace." — Groucho Marx. working class. The masses are so focused on finding happiness through pleasure that they miss the fact that happiness is a byproduct of wisdom and self-discovery. comedian. you can find these works sitting on discount racks at every major bookstore in the world. These books contain pure gold. Every time someone turns it on. These books are jam-packed with wisdom from the most highly evolved thinkers and performers. Very few people buy them." the pros are studying them like scientists and benefiting from the wisdom of the ages. Amazingly. They always search for the most effective and efficient methods of learning. middle class.202 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS poverty class.

This mindset is a microcosm which illustrates why the rich get richer and the poor.5. inspire and enlighten you. The wisdom in these quotes will motivate.comand sign up for this free service. 203 ignore them. For a weekly success quote via e-mail. by Wynn Davis. poorer. HABITS AND PHILOSOPHIES Of THE GREAT ONES 00. . ►►I WORLD-CLASS RESOURCE My favorite quotation book is The Best of Success.13MMMALMOZWYZZAW MAYMMAZ' /407/MM/ 4147/M4. This hardcover classic contains more than three hundred pages of some of the greatest things ever said about successful living. visit www.mentaltoughnessblog. ► ACTION STEP FOR TODAY Make a commitment today to read at least five positive quotations every day for the rest of this year. Human beings cannot remain stagnant — we are either growing or dying. It's a must for your personal library.THE THOUGHT PROCESSES. We are either getting better or getting worse.00% /AIMS. The pros use quotation books as a method of ensuring they are on the path of learning and growth.

World-class employees see themselves as professional performers who lease their services to the company which employs them. Professional performers know everyone works for themselves. researchers found that people who ranked in the top three percent in every field had a special attitude that set them apart from average performers in their industries. pros feel empowered Amateurs feel trapped. exactly as if they owned the companies personally. everyone is self-employed. They saw themselves as responsible for their companies. Employees operating at the middle-class level of awareness tend to see themselves as cogs in the wheel of the organizational hierarchy. author. Every organization on the planet is searching for world-class performers. It was this: they viewed themselves as selfemployed throughout their careers. Only 5% of the population is at this level. and a substantial percentage of those . pros feel free. From the line worker on the factory floor to the top brass of the executive team. This little distinction makes a huge difference when it comes to results Amateurs feel enslaved. Champions know the most significant benefit of being a professional performer is that they can write their own ticket. no matter who signed their paychecks.204 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS 131 World-pass Employees See Themselves As Self-Employed "In a study done in New York some years ago. All parties are free to choose. speaker M ost people who are employed by a company believe they work for someone else. Everyone who works in a free-market economy has the choice of where and to whom they want to lease their services. The companies are also free to hire or reject any free agent who applies." — Brian Tracy.

ask this critical thinking question: "Would I hire me?" 132 The Great Ones Aren't Afraid To Suffer "What makes a great endurance athlete is the ability to absorb potential embarrassment. champions are not surprised when pain and suffering tags along. The great ones are doing things with the mindset of being self-employed. cyclist. There is no escape. No matter what title you hold. The road to victory is paved with blood. the great ones get in the game and endure the pain and suffering every champion must endure. you are now CEO and president of your own personal services corporation. I was discovering that. sweat and tears. I won. and outlasting everybody else. some won — that they eventually become great warriors. I could beat anybody." — Lance Armstrong. While the middle class wastes their time searching for short cuts. six-time Tour de France champion T he world class knows success always comes with a price tag. long-distance race. The mentally tough get tough by fighting so many battles — some lost. I was good at it. If it was a suffer-fest. regardless of who signs their paycheck. and to suffer without complaint. that championship mentality is a result of hanging tough through adversity. if it was a matter of gritting my teeth.ACTION STEP FOR TODAY Decide to adopt the mindset of self-employment. The pain and suffering process is to mental toughness . at the core of their being. It didn't seem to matter what the sport was — in a straight-ahead. They understand. On their quest to go pro. They see it as part of the process.THE THOUGHT PROCESSES. HABITS AND PHILOSOPHIES OF THE GREAT ONES 205 5% are business owners not available for hire. Next. and it cannot be gained any other way. not caring how it looked. 10.

but in reality." — Steve Siebold ne of the best-kept secrets of the world class is their ability to use other people's thoughts. cocky O . they are robbing themselves of the exposure and experience they need to become great. habits and traits as a way to accelerate their own journey to the top. they choose role models who are champions in their fields and learn everything they can from these people. The upper class tends to be ego-driven and have a high need for wealth and power.206 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS what carbon is to steel. It's the greatest tragedy of the middle class. This tends to be one of the biggest differences between the upper class and the world class: humility. Would-be mentors and role models can easily be dissuaded from helping brash. They approach their role models with a beginner's mindset and a humble attitude. The great ones know success and fulfillment are non-negotiable. but to become a world-class role model. Instead. The middle class often sees taking the easy way out as victory. ► ACTION STEP FOR TODAY On a scale of 1 to 7. The middle class is in a never-ending negotiation for success. not only to follow world-class role models. They are savvy enough to know none of us will live long enough to learn all the wisdom of the world from our own experience. They are so close to a life of success and fulfillment. ideas. yet so far away due to their own selfdeception and unwillingness to meet life head on and endure the necessary suffering. 7 being highest. how much are you willing to suffer to make your ultimate vision a reality? 133 Champions Learn From Role Models "Set a goal.

Role models and mentors love to help performers with this mindset. Learn everything you can about this person.M. pretend you are your role model — with all the confidence and self-assurance of someone who has already succeeded at the task you want to achieve. This inner arrogance is rarely expressed outside their own self-talk. "41M/MAMM•40%/Y///4(0a/ performers with out-of-control egos. The great ones are able to maintain a spirit of humility and gratitude that spills over from the inside out and covers them with a warm.. and their guidance and advice catapult performers years ahead of their ego-driven competition.06N011jerna MAZ. When you have this information./. ► ACTION STEP FOR TODAY Identify the most important thing you are trying to accomplish in the next ninety days.%/MMAMMOMMA./.Vtaffla. and it's a fairly common practice of the world class when they're searching for a strategic advantage — especially under pressure. HABITS AND PHILOSOPHIES OF THE GREAT ONES 207 . loving glow This phenomenon rockets their Rate of Vibration (ROV) to the world-class level. their thought processes. and select a role model who has already done it. This technique is the mental equivalent of Clark Kent going into the phone booth and changing into Superman. but most of all. This creates a magnetic attraction others find hard to resist.THE THOUGHT PROCESSES. . The world class has supreme self-confidence only expressed in words to themselves.

208 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS 134 The World Class Believes In The Power Of Self-Understanding "Ninety percent of the world's woe comes from people not knowing themselves. The pros know this. In their personal life. habits and traits they admire about themselves. Most of us go almost all the way through life as complete strangers to ourselves — so how can we know anyone else?" — Sidney J. The secret is to select a job. The first place this philosophy shows up is in the work or career they select. Harris. The great ones are masters of self-discovery and personal objectivity because they are always improving themselves. The pros often see themselves as performance machines with the goal of figuring out what makes the machine run. They know the foundation of world-class performance is loving what you do. talents and unique gifts lie. Their commitment to excellence is unyielding. newspaper columnist hampions are famous for knowing themselves — the good. and selecting the right vocation is one of their most important tasks. The great ones invest time in self-introspection until they pinpoint where their interests. the bad. When a breakdown occurs. they want to know how to fix it fast and get back on track. their abilities. While average people choose to selectively view the qualities. It's rare to find professional performers doing work they don't enjoy. and the ugly. career or business you would enjoy. the world class prefers a three-dimensional picture. this high level of self-understanding also helps them find and C . their frailties. regardless of whether you were paid. and even their real virtues. thought processes. and their focus would alarm average people.

where . when the emotional excitement dies down for amateurs. Studies show that 67% of the couples married since 1991 are now divorced. This simple exercise will get you started down the road of self-understanding. the relationship loses its attraction. I wanted to be a significant person. Many champions describe their spouse as their "soul mate. the world class is looking for a partner who communicates and connects with their spirit. or accelerate the introspective journey you have already begun. On the other hand. and often find it elusive as a result of their limited belief system. So. while the middle class is living lives of quiet desperation." These are marriages that usually last through thick and thin. HABITS AND PHILOSOPHIES OF THE GREAT ONES 209 marry the right person. These two examples — work and love — are direct results of the differences in mindset. philanthropist T he masses chase success. ► ACTION STEP FOR TODAY Make a list of your five most important values and write down why they are so important to you. speaker. People who have the same core values and see themselves as soul mates have a difficult time being apart. The few that break through typically make to it the upper-class level of consciousness.THE THOUGHT PROCESSES. While average people are seeking a mate who stimulates and excites their emotions. author. 135 The Great Ones Evolve From Success to Significance "I never wanted to be a successful person." — Nido Qubein. the great ones are reaping the rewards of their superior mental habits and philosophies.

The great ones discover what fulfills them first and end up with success as a byproduct. The upper class is driven by ego and power. This is evident by the number of broken relationships many of them experience. In an attempt to gain greater fulfillment. Their egocentric addiction renders them blind to the simple truth that fulfillment and happiness cannot be coerced or purchased. The upper class focuses on success. Their world-class success and fulfillment creates world-class happiness. When this eventually fails. Their secret to a fulfilling life is often through servant leadership to a large group of people who need their help. the more fulfillment they experience. The irony is that many great performers become successful without ever chasing success. but not personally. While some of them build financial fortunes. The success formula is similar. By focusing on becoming a significant person in the lives of others. they often suffer from a lack of meaning and fulfillment in their lives. this group is famous for throwing money at their relationship problems and attempting to use their power to coerce their friends and loved ones to their point of view. the more significant the champions become in the lives of others. and the more fulfillment they experience. the upper class doesn't understand how they can be so successful professionally. as it must. the more energy and effort they invest in other people. where they trade in their ego-based thoughts for a spirit-filled consciousness. That's why we call them the great ones. The few that make this discovery are jettisoned to the world class almost overnight. In other words. ls STEP FOR TODAY ACTION Ask this critical thinking question: `!Am I focusing my energy on becoming successful or significant?" .210 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS they remain for the rest of their lives. the world class focuses on significance. they automatically gain the success that the masses so desperately seek. Their journey to fulfillment through helping other people creates success by natural law. There is a direct correlation between their level of fulfillment and the magnitude of impact they have on the people they serve. but requires that the performer help large numbers of people in order to reap large rewards.

the great ones see it as the ultimate. It's a force for good that many amateurs overlook." The collective tension of an entire nation was instantly lowered by this humorous statement. T ► ACTION STEP FOR TODAY Make a commitment to develop a Top 10 Jokes List. browse for joke books in bookstores." — Mel Brooks. The impact of a simple laugh can make the difference between choking under pressure and breaking a world record. and attend a comedy show Develop this list as a mental toughness strategy to help you reduce pressure in your everyday life. Champions understand the power that humor has on their mind. body and spirit. The upside of their work ethic is success. ss I WORLD-CLASS RESOURCE Read Good Clean Jokes. by Bob Philips. Professional performers know that humor is no joke when it comes to enhancing their ability to perform in pressure situations. . I forgot to duck. The downside is stress. director he world class is famous for being the hardest working. HABITS AND PHILOSOPHIES OF THE GREAT ONES 211 136 Champions Know Humor Is No Joke "Comedy makes the human spirit soar.S.THE THOUGHT PROCESSES. president Ronald Reagan was shot in 1980. actor. hardest playing people on the planet. instant stress reduction tool. This is why the great ones use humor to ease tension and offer a fresh perspective on whatever challenge they may be facing. When the world watched in horror as former U. Research jokes on the internet. the first words the president uttered to his wife were: "Honey. While the average performer sees humor as folly. Champions know the most potent antidote for stress is levity.

►►I WORLD-CLASS RESOURCE If you have children. because your character is what you really are.charactercounts. If champions are your friends. champions pull back. When their ambitions and drives begin to adversely affect other people. and often have belief systems that reflect their superior self-confidence. and what governs their mighty ambitions. Character is what separates ambitious champions from ambitious criminals. have rock-solid character. It's a small distinction that makes all the difference in the world. you can count on them to show up when things get tough. Their world view is that life is what you make it. and view it as a binding contract. ► ACTION STEP FOR TODAY W Make a commitment to always do what you say you will do. These people are self-reliant and strong. Put your commitment in writing.org . while your reputation is merely what others think you are. Champions will push only to the limits their character will allow. They make deals with other champions on a handshake. Character is what helps world-class performers get through the tough times. no matter what it takes.212 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS 137 The World Class Is Character Conscious "Be more concerned with your character than your reputation. They won't shy away from or be afraid of adversity. Hall of Fame basketball coach. Champions take the high road and are known to do what they say they will do. This philosophy separates you from 95% of the population. University of California Los Angeles orld-class performers. check out www." — John Wooden. and the rest is how you take it. almost by definition. and will enhance all of your relationships.

W1 s FOR TODAY ACTION STEP Make a list of the people who love you unconditionally.). no matter whether they are winning or losing. but what you want is someone who will take the bus with you when the limo breaks down. and they tap this resource on a regular basis to avoid the worst enemy of any great performer: burnout. the great ones spend time with their families. professionals rely on their emotional support teams to help them sustain focus through the peaks and valleys of performance. friends and other support team members that help them recover before it occurs. Champions use mentor teams and coaches to push them to greater heights. The support team serves as the champion's physical. In order to avoid burnout. and support teams to help them recover emotionally when the going gets tough and they become emotionally drained. television personality . and its way of shutting you down is to rob you of any measure of enthusiasm you ever had for the activity involved. — Oprah Winfrey. .THE THOUGHT PROCESSES. e many amateur thinkers believe it's them against the world. The only way to fully recover from mental burnout is by getting away from the activity for an extended period of time. Even the toughest performers in the world need emotional support from time to time. Burnout is the brain's way of telling you it's stressed and strained for the time being. and make a commitment to speak with or visit them on a regular basis. Their support teams are made up of people who love them unconditionally. HABITS AND PHILOSOPHIES OF THE GREAT ONES 213 138 The World Class Builds On Support "Lots of people want to ride with you in the limo. mental and spiritual oasis on their way to the top.

214 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS 139 Champions Have A World Class Work Ethic "Amateurs hope. Nido Qubein. Their belief system demands they be compensated for every action they take on the job. They also know the marketplace will richly reward a world-class work ethic with an endless stream of opportunities. that's even better. ► ACTION STEP FOR TODAY A On a scale of 1 to 7. upgrade your commitment to work. If they can be over-compensated. They know there's no such thing as over-compensation. They're so grateful for the opportunity to work hard that no one can convince them to slow down. writer mateurs work just hard enough to escape being fired. If you score less than a 5." — Garson Kanin. The pros know that a free-economy marketplace will always correct itself. rate your work ethic. This work ethic is the reason so many immigrants come to the free world and become millionaires They remember where they came from and what it took to get them to the land of the free. . came to America with only a dream and a world-class work ethic and built an empire. The only way you'll ever out-work one of the great ones is to become one. professionals work. This startling statistic boils down to one thing: a world-class work ethic. Immigrants are four times as likely to become millionaires as American-born citizens. at least not in the long term. 7 being highest. The pros have the exact opposite belief. a Lebanese immigrant. 1912-1999.

Bill Gove. M . Instead of learning from the lessons of their past.THE THOUGHT PROCESSES. The pros know the clock is running. Yesterdays lessons are the most effective fertilizer for tomorrow's victories. ." Amateurs are always looking in the rear view mirror. This book will take you inside the mind of this magnificent entrepreneur. and middle-class levels of consciousness have a tendency to be fixated on the past. With this mindset. The great ones are acutely aware of their mortality.com 140 The World Class Dreams Of The Future. once said. Visit wwwnidoqubein. The world class rarely looks back to the past except when they're feeling nostalgic. by Nido Qubein. the only thing significant about the past is how it affects us in the present and the future. . "Steve. the pro doesn't have the time or inclination to look back. HABITS AND PHILOSOPHIES OF THE GREAT ONES 215 ►►I WORLD-CLASS RESOURCE Invest in a copy of Stairway to Success. working-. Rainmaker Consulting Services y late business partner." — John Terhune CEO. The great ones are focused on "living in the now" They leave living in the past to the amateurs. Their mindset is: "If only this or that would have happened . If only I could have done this or that. wishing things were different." The poverty-. It holds no power other than that. Yet Lives In The Present "Your experience of yesterday should never set your foundation of expectation for what you can accomplish in the future. they assume a victim-based mindset and tend to wallow in their sorrow Playing the victim gives the amateur an excuse for losing.

Reality is too harsh for their fragile psyches to endure. 1706-1790. statesman orld-class performenrs are ruthless with their time. The world class is generous. ► ACTION STEP FOR TODAY W Identify an activity that is not giving you the results or satisfaction you thought it would. but is more likely the manifestation of the amateur addiction to love and acceptance from others. and tend to say "yes" to anything they are asked." even when they are criticized by amateurs for being uncaring and selfish.216 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS ► ACTION STEP FOR TODAY Let go of your past and focus exclusively on the present and the future. Amateurs are masters in the art of selfdeception and psychological delusion. favors and various burdens threaten to eat away their time. 141 The Great Ones Know How To Say "No" "Do not squander time. The thought of their mortality is too great a prospect to face squarely. Champions operate from an internal frame of reference and tend to value their own opinion above that of others'. This behavior suggests a generous spirit. They view time as their most valuable resource. Amateurs tend to believe they have more time left than they actually do. inventor. for that is the stuff life is made of. Amateurs see this as arrogance. As pros become more successful. yet highly selective. with their time. This behavior stems from their awareness of their limited time on the planet. Make a commitment to discontinue . They seldom feel guilty about saying "no. they have to say "no" more often. The middle class is highly vulnerable to the opinions of others. Additional projects." — Benjamin Franklin. pros see it as self-confidence.

Amateurs operate from an outer frame of reference which values the opinions of others above their own. sincere.THE THOUGHT PROCESSES. 1912-2001. I'd like to upgrade that to "hire for consciousness and train for skills " . . The aggregate cost to companies hiring salespeople and executive leaders could be substantially reduced if they would hire for consciousness rather than compliance. and business associates. but if not. ." It's conformity at any cost. it's not my problem. Get in the habit of saying "no" more often in order to protect your precious time. and to act with integrity . "I won't be loved or accepted unless others approve of my behavior. to be honest. the father of professional speaking B ill Gove used to speak to audiences around the world about what he called "the most debilitating addiction. Southwest Airlines says they hire for attitude and train for skills. Amateurs tend to live their lives in first gear for fear of psychological abandonment. I hope they like me. Bill called it "the addiction to the approval of others. It's more pleasant that way. HABITS AND PHILOSOPHIES OF THE GREAT ONES 217 it. but I am not responsible for their attitudes or behavior towards me." Bill was convinced this addiction was worse than an addiction to drugs." — Bill Gove. This is why the middle class makes lousy leaders — and even worse salespeople. booze or sex. 142 Champions Are Not Addicted To The Approval Of Others "I am responsible to my employees. customers." This addiction stems from believing.

the il world class sees it as one of their greatest assets. the great ones might never discover their true potential. The great ones know their opportunity to become great begins with the freedom to choose and create their own destiny. yet they choose to play it safe. they remain mentally bound to mediocrity. As a result. e the middle class may take their liberties for granted. That is why most men dread it. combined with their ability to upgrade their programming. Liberty: the right to act. because they don't believe they have that much to lose. 143 The World Class Loves Liberty "Liberty means responsibility. or express yourself in the manner of your choosing. ." — George Bernard Shaw. 1856-1950. They are searching the world for gold. and that's why they tend to be happier. believe. 7 being highest. how high is your need to be approved and validated by other people? Next. not knowing it is right in their own backyard. author and critic Wh. ask your spouse or best friend to rate you on the same scale. and then compare answers. Their world is filled with love and abundance. Without the gift of liberty. The middle-class consciousness doesn't hold liberty in such high regard.218 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS ► ACTION STEP FOR TODAY On a scale of 1 to 7. the middle class has everything they need to become everything they can become. has the potential to catapult them into world-class consciousness. while the middle class continues to operate from fear and scarcity. Meanwhile. Champions are much different. They are unaware that their liberty. more successful and more fulfilled.

since after a day of complete rest and quietness.THE THOUGHT PROCESSES." — Grenville Kleiser. will wonderfully tone up the mind and body. you will return to your regular occupation with renewed interest and vigor. This working-smarter strategy blends in beautifully in the 21st century. The simple act of getting away and getting quiet creates more space between their thoughts and helps them escape the bondage of excessive cognition. The average American watches 1.669 hours of television per year. because they're not pushing themselves much beyond the typical routines of everyday life. day in and day out. This level of creative thought requires significant . human beings need recovery strategies if they are going to be at their best. after days of energetic effort. author he masses don't need to be overly concerned about rest and recovery. One of the most popular among champions is solitude. When it comes to getting big results. average performers often believe working harder and longer is the answer. It does not involve loss of time. Most champions are aware that. which is quickly becoming known as "The Age of the Mind. Champions often cut back on traditional work time to allow their creative mind to operate at greater capacity. 1868-1953." Many of world's highestpaid people are able to tap into the vast resources of their creative minds to produce products and services that solve the problems of the masses. due to their emotional nature. This activity is more of an escape than a recovery strategy. HABITS AND PHILOSOPHIES OF THE GREAT ONES 219 ► ACTION STEP FOR TODAY Ask this critical thinking question: "Am I taking full advantage of the liberty that so many of my fellow countrymen fought and died for?" 144 The Great Ones Seek Solitude "Periods of wholesome laziness.

a low level of dissatisfaction with $50. "The only way I'll be disappointed is if I don't take risks and give it my all." This is a classic example of how directly opposite philosophies drive these two groups. While average people believe. body and spirit. the world class A . which must be followed by intellectual rest and recovery." This level of dissatisfaction probably says more about their lack of belief in themselves than it does about their feelings of contentment." champions believe. The great ones know the power of a quiet mind. The middle class ends up playing it safe in order to gain comfort and security. World-class performers understand the power of healthy dissatisfaction. carve out at least 20 minutes of your workday to get away from everyone and get quiet. 145 Champions Are Happily Dissatisfied "Show me a thoroughly satisfied man — and I will show you a failure. This simple recovery strategy will do wonders for you if you make it a habit.000 per year and believes he has the ability to earn $60." — Thomas Edison.22 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS intellectual energy. inventor verage people have been labeled "somewhat dissatisfied.000 likely results. and are in a never-ending quest to raise their levels of expectation and upgrade their beliefs.000 a year who believes he can earn $500. On the other hand.000 is very dissatisfied with his results. If a person earns $50. "If you don't expect much. a person earning $50. and many invest time in solitude on a regular basis. you won't be disappointed. 1847-1931. The results are obvious.000 per year. ► ACTION STEP FOR TODAY Just for today. They recognize the performance value of a rested mind.

they embark on the journey of what Dr. jealous time flees—seize this day. ask why." or becoming all one can be. Average people search for security. Are you content because you are truly content. ► ACTION STEP FOR TODAY If you're satisfied in every area of your life." The great ones are in the habit of playing the game of life without a net. or are you content because you don't believe you are capable of accomplishing or becoming more? 146 The World Class Masters Time Management "Even as we speak. HABITS AND PHILOSOPHIES OF THE GREAT ONES 221 becomes the movers and shakers. refer to Wednesday as "hump day" and "Thank God it's Friday. . They are using time. the world class lives in the now Champions use their belief in themselves and their ferocious ambition to create the work and home life they desire. and put little faith in tomorrow?' — Horace. champions enjoy all of it. while champions discover their life's vision and purpose.THE THOUGHT PROCESSES. Abraham Maslow referred to as "self-actualization." On the other end of the spectrum. and it all begins with the pain of being dissatisfied with their current results. philosopher A verage people hate Monday. The middle-class consciousness lives for the weekend. When they discover the work they love so much they would do it for free. This is the true secret of their success. A good description of the world class is "happily dissatisfied. rather than allowing time to use them. so there is no need to wish time away. This is one of the biggest secrets of the high achievers.

The great ones know that no one can truly manage time. and . What the salesperson believes about her product. and (some would say) outlive their middle-class counterparts. ► ACTION STEP FOR TODAY Ask yourself how much time you are wishing away in anticipation of a more pleasurable or fulfilling time. they tend to outwork. time is the one resource they cannot create or purchase. Look at your life with honesty: is it possible to stop investing time in activities you like and exchange them for activities you love? 147 Champions Follow The Results Matrix "Sales results say more about the salesperson's belief system than it does about her sales skills. outplay. The real secret to increasing sales is upgrading the salespersons belief system. fulfillment and happiness into their lives. (Some are aware they're following it.) The great ones believe the ultimate prize is happiness. Beliefs control behavior." — Steve Siebold A verage performers tend to take a hit or miss approach to attracting success.222 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS In other words. Professional performers follow the formula known as the Results Matrix. and it all begins with programming. the great ones understand that no matter how successful they become. and behavior creates results. Since they love their work and home lives. company. others are not. yet everyone can manage activities. Therefore. time becomes their most valued prize. With that in mind. herself and her prospect has a greater impact on her results than anything she learned in sales training. the great ones surround themselves with activities they love so they are sure to get the most fulfillment out of the time they have.

Upper class. ACTIONS and BEHAVIORS create ( ) Class SUCCESS and FULFILLMENT. ( J Class BELIEFS create ( ) Class CONSCIOUSNESS. ( ) Class CONSCIOUSNESS creates ( ) Class HABITS. Next. Working class. which is the manifestation of the language and mental pictures they use with themselves and others. ACTIONS and BEHAVIORS. The performer's level of consciousness is created by their beliefs. begin the process of upgrading your language and mental pictures that you use with yourself and others. RESULTS MATRIX ( ) Class LANGUAGE and VISUALIZATION creates( ) Class Programming. ( ) Class PROGRAMMING creates() Class BELIEFS. Your choices are Poverty class. it's only a matter of time before a mental domino effect begins and the performer starts to achieve world-class results. The Results Matrix works for any level you want to attain. After this change has been turned into a habit. (The ultimate prize) . They further believe success and fulfillment are created by the appropriate habits. and easy not to do.THE THOUGHT PROCESSES. actions and behaviors. which are dictated by a performer's level of consciousness. HABITS AND PHILOSOPHIES OF THE GREAT ONES 223 that happiness is the result of success and fulfillment. The great ones decide to go pro and immediately upgrade their language and visualization to the world-class level. and their beliefs are created by their own programming. ( ) Class HABITS. and it all begins with making a decision on what level of words and pictures you will use on a regular basis." ACTION STEP s FOR TODAY Review the Results Matrix and decide what level of happiness you wish to attain. ( ) Class SUCCESS and FULFILLMENT creates ( ) Class HAPPINESS. and World class. It's such a simple formula for world-class happiness that most of us miss it. "It's easy to do. Middle class. As speaker Jim Rohn says.

they tried to see things exactly as they really were. Ask about their relationships. yet they have a wallet full of credit cards that creates an illusion of wealth. You'll likely get an answer that's half the amount they really need to lose. They start with the facts and build on them. they don't do anything to change their circumstances. Before being sincere in their thoughts. 551 B. 65% of the American population is overweight. in truth. The same is true in relationships. The world class.E. they are held together only by economic necessity. and you'll get an accurate number. As a result. Before regulating themselves. Before regulating their families. They know how much they have and how to leverage it to get more. they tried to be sincere in their thoughts.. first put their own States into proper order. Before putting their States into proper order. Ask someone who needs to lose weight how much they think they need to lose in order to reach their ideal weight. Ask champions how much weight they need to lose. Millions of marriages project the illusion of happiness when. operates from objective reality. and little less than half of this group is considered obese." — Confucius. and you'll find they take it very seriously. when they wished to make the whole world peaceful and happy. The great ones tend to stay on top of their key relationships and keep A . C.-479 B. philosopher merican culture is inundated by devices of delusion.E. and you'll find most of them put a great deal of time and effort into keeping their relationships strong and solid.224 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS 148 Champions Avoid Delusion "The wise men of antiquity. they regulated their own families. they regulated themselves. however. How about in the area of money? Most people have little or no wealth and are ninety days from living on the street.C. How many of us are honest with ourselves about our health? Today. Ask about money.

the world class creates compelling visions written with great attention to detail and fueled by emotion. For this reason. it is possible. The great ones seem to go through four stages of mental evolution after creating a world-class vision: The first stage brings them increased mental clarity. The second stage is an intensified focus on the vision. relationships. HABITS AND PHILOSOPHIES OF THE GREAT ONES 225 close tabs on problems or issues as they occur. Look at the critical areas of your life through the eyes of objective reality and determine where you stand. career or business. Look at your health. how are you doing? Rate yourself and then create a written plan to improve in the next ninety days.THE THOUGHT PROCESSES. On a scale of 1 to 7. it is yours. The world class has superior problem-solving skills because they have the courage to build their lives on a solid foundation of objective reality. 7 being outstanding and 1 being lousy. it is real. recreational activities. which occurs as a result of the . ► ACTION STEP FOR TODAY Take stock of your life. It exists. and then they think about their vision all the time. finances. and any other area that's important to you. philosopher A ll great philosophers seem to agree that human beings become what they think about most of the time. author." — Ayn Rawl 1905-1982. which occurs as a result of putting their dreams on paper. spiritual development. Champions Feed Their Vision And Starve Their Fear "The world you desire can be won.

Healthy Obsession . The third stage turns their intensified focus into a burning desire.Excilement Phase 2. when at the same time the performers' conscious mind knows it's not. In essence. ► ACTION STEP FOR TODAY Just for today. Intensified Focus . Champions often develop incredible visualization and selftalk skills that convince the subconscious the vision they project on the movie screen of their mind is real. When stage four kicks in. The great ones fuel their obsession by only thinking positive thoughts about their vision. and these thoughts create psychological.Season ot R-pi) 4.Knowing Phase . failure is no longer an option. 4 LEVELS OF VISION 1.226 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS performer thinking about the vision morning. At this stage they are no longer willing to entertain thoughts of fear. which is often fueled by the frustration of seeing and believing the vision is reality on the mental plane but not yet on the physical plane. Since the human mind hates to be inconsistent. the great ones feed their vision and starve their fear. which occurs when the vision turns into an obsession. and will shelter themselves from anything or anyone who approaches them speaking the language of scarcity. Increased Mental Clarity . or two thoughts (cognidons) that are inconsistent. Refuse to entertain any thoughts of fear or scarcity. it drives the performer to take action and make the vision a reality.Season a Pait? 3. noon and night. strategizing and moving closer to her vision every day. Burning Desire fueled by Frustration and Vision . The champion will do whatever it takes to manifest the vision. and shelter yourself from anything or anyone that brings you negative energy. which means the performer is thinking. This creates what psychologists call 'cognitive dissonance'. decide that you will only think thoughts of love and abundance. This success-driven behavior creates the final stage. especially as they relate to your vision. physiological and spiritual energy. Most of the time it's a healthy obsession.

MS. knowing they are relegated to lower places unless they learn to master this skill. without fear..14110..09. The result is supreme confidence and the ability to communicate more effectively. 227 .MAY/a./. The power to lead and build support through public speaking is a direct result that is based on the fear it represents to the masses. to one or one thousand at a time.597. Their vision won't allow this to happen. In direct contrast.44.04. Champions do whatever it takes to master this critical skill. the greatest fear of average people is speaking in public.S./ . the world class has used public speaking to persuade and influence people for thousands of years.00097. The great ones know this phenomenon exists.. They speak at every opportunity and seek training and coaching along the way.. The introverted and shy champions battle incredible levels of fear to become proficient at public speaking. Nothing in life is more important than the ability to communicate effectively.10.500.00. . HABITS AND PHILOSOPHIES OF THE GREAT ONES ZOMM/M/M.. This sense of awe creates a magnified impact on listeners and carries far more credibility than a person trying to persuade someone one-on-one.2/.THE THOUGHT PROCESSES. President A ccording to the polls.043.00.0%. 150 The Great Ones Are Powerful Public Speakers "If I went back to college again. I'd concentrate on two areas: learning to write and learning to speak before an audience. . . Think about it: 95% of the average audience listening to a speaker is in awe of the perceived courage and talent it takes to stand up and deliver a speech.1. so they master the art of public speaking. U." — Gerald R Ford.01. yet they forge ahead.

although the evidence clearly shows emotional creatures operate primarily from emotion. Visit www. author T he middle class believes formal education is the most important key to success. The single most important factor in job performance and advancement is emotional intelligence. Join a Toastmasters club in your area. Visit www. the world class realizes human beings are emotionally driven creatures who respond far better to emotionally charged words.228 ► ACTION STEP FOR TODAY 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS Decide to become an excellent public speaker. actions and behaviors." — Daniel Goleman. Get training and coaching.. gestures and actions.comand enroll in the Bill Gove Speech Workshop. The middle class goes to great lengths to deny emotion is at the root of their habits. yet studies show a person's level of emotional intelligence is far more significant.speechworkshop. Champions place relationships above all else in their interactions with others. The world class places a high value on their ability to influence other people through their charm.Q.toastmasters. The masses believe their decisions are almost always grounded in logic and fact. not even technical know-how or years of expertise. The great ones know people buy with emotion and justify .org 151 The World Class Develops Emotional Intelligence "The secret of success is not what they taught you in school. charisma and emotional maturity. not a businessschool degree. While the masses appeal to logic. What matters most is not I.

7 being the highest.mentaltoughnessuniversity. their success and fulfillment. as well as on their corresponding approach to self-improvement. visit www. step-by-step. philosophy. This one difference in philosophy has a tremendous impact on the results the two groups realize. by Daniel Goleman. If you're a manager who's interested in training your team in this area. Champions are always studying emotional intelligence topics such as psychology. self-help. HABITS AND PHILOSOPHIES OF THE GREAT ONES 229 with logic. This book will take you.THE THOUGHT PROCESSES. sociology. through the process of developing world-class emotional intelligence. the world class seeks to improve their level of emotional intelligence by studying human behavior and its impact on the people around them. and as a result. of how emotionally intelligent you are right now EMOTION AND LOGIC HAVE AN INVERSE RELATIONSHIP As Emotion Goes Up. It propels their emotional and interpersonal skills. s FOR TODAY ACTION STEP Develop your emotional intelligence. spirituality and etiquette. The middle class chases more formal education.corn . Start by rating yourself on a scale of 1 to 7. Logic Goes Down ss I WORLD-CLASS RESOURCE Invest in Emotional Intelligence.

A ► ACTION STEP FOR TODAY Create or join a mastermind group of intelligent. Many of the greatest minds in the world come together each year at a think tank called the Aspen Institute. yet surrender to the collective brainpower of the team. Fear keeps the middle class from harnessing the power of the brain trust. . The egoless champions assemble a mentor team to help them solve problems. 1856-1924. they lead. whose collective intelligence would surpass Einstein. engaged and powerful people who can help you get what you want. They spend a good part of their lives secretly fearing the world will find out they are not intelligent enough.230 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS 152 The World Class Forms Brain Trusts "I use not only all of the brains I have. They see intelligence as something that can be assembled through a team. Freud and Marx.S. Professional performers operate from a higher mental plane. but all I can borrow. The great ones are smart enough to engage other people to assist them in accomplishing their goals. or risk being viewed as nonessential or obsolete. President mateur performers are fixated on their perceived level of ntelligence. Colorado. Champions carefully construct this mentor team brain trust and serve as leaders and facilitators. just as most of us were taught to be in school. in Aspen. and to create new and innovative ways of doing things. far from the media and the rest of the world." — Woodrow Wilson. Some of society's biggest problems are discussed and masterminded there. U. . Average people feel they must solve all their problems using their own intelligence. Since champions don't care about who gets the credit.

It doesn't have to be anything big. Champions realize the difference between the good and the great can usually be measured in inches." — George Madiou. look no farther than your people. an ace in the hole — something to give them the slightest advantage over their opponent or competition. While the masses dream of winning the lottery. champions are borderline obsessed with finding it. speaker. They know it's the little things that make the difference. pummeling the competition by guaranteeing overnight delivery to any location in the continental United States. while average people would love to have a strategic advantage. rather than feet. delivering in 30 minutes or less. Another example is Domino's Pizza. author orld-class performers are always looking for an edge. If you're looking for an unfair advantage over your competition. ► ACTION STEP FOR TODAY Write down one strategic advantage you can implement in your job/business immediately that will make a difference. because when you get in the habit of W . The major difference we've found between average people and the world class is that. HABITS AND PHILOSOPHIES OF THE GREAT ONES 231 153 The Great Ones Are Obsessed With Strategic Advantages "The ultimate strategic advantage in business is surrounding yourself with a team of world-class performers who are committed to the cause.THE THOUGHT PROCESSES. Examples include Federal Express. Some of the best competitiveadvantage ideas come to champions in the middle of the night. champions dream of the one little add-on detail that takes them to a whole new level of success.

Good memories of the past are not an issue for anyone. it's the tough times that reveal the level of the performer. champions instead alter their interpretation of the facts. they would not be where they are today. The great ones know that. The past event is fact. This mental tool enables them to transform the pain of the past into a positive catalyst for growth in the future. yet the world class knows the past does not equal the future. The middle-class consciousness bases many beliefs on the events of the past. founder.232 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS doing this everyday. Knowing they cannot change the facts of the past. Wilson Learning Corporation hampions believe the only thing relevant about their past is how it affects their present and future. The great ones share the philosophy that everything happens for a reason. fact. How they interpret the past event is truth. This is another example of how champions use the concept of truth vs. the little things add up to a make a significant difference. C . without the trouble and turbulence they experienced in the past. Average people invest a lot of time living in the past and wishing things were different. Champions are masters at placing new. This attitude creates mental harmony and fosters good feelings about an otherwise troublesome set of memories. empowering meanings on the struggles of the past. This allows them to reframe events they originally perceived as negative. 154 The World Class Reframes Painful Past Experiences "It's never too late to have a wonderful childhood." — Larry Wilson.

The middle-class thinker perceives this rejection to mean pain and suffering.THE THOUGHT PROCESSES. she alters her perceptions to empower her as a professional performer. and ask yourself how these events contributed to your future success or fulfillment. The secret that champions have discovered is that what an event means is all based on the subjective perception of the performer. HABITS AND PHILOSOPHIES OF THE GREAT ONES 233 ► ACTION STEP FOR TODAY Review the 3 most difficult adversities you listed in Action Step 12. Instead. When an event occurs." — Joseph Chilton Pearce T he great ones know the human brain's primary purpose is the preservation of the mind and body. the world class perceives it as completely necessary to justify being paid a large salary and healthy commissions. you automatically change the brain's response to it. 155 Champions Know Their Brains' Primary Purpose "What a thing means is to an unknowable extent determined by what we think it means. The same scenario . An example would be a salesperson facing rejection day in and day out. the brain asks three questions: 1) What is it? 2) What does it mean? 3) What do I do? The answers determine how the performer responds to any given situation. knowing that the job would no longer be worth as much in the marketplace. and is therefore subject to change. If you change the perception of the event. Reframe each event into a memory with the potential to serve you in the future. If the champion had the opportunity to remove rejection from the equation. she would refuse to do it.

The only difference lies in the way they manage and manipulate their emotions. but the why. and your conquering current will flow freely. While both experiencing the same event. Keep your hands and your soul clean. the world-class thinker sees it as a learning experience that will make him tougher and wiser. somewhere. Which performer is right? Both. when all they have to do is make a subtle shift in their perceptions and reprogram what any given event means to them." —Thomas Dreier. to an emotional creature. because perception. and ask this critical thinking question: "What do I think they mean. American Author orld-class thinkers know that when it comes to manifesting their ultimate visions. In other words. ► ACTION STEP FOR TODAY Identify the three most important events that are currently happening in your life. is reality. It sometimes appears that the masses allow themselves to suffer for the sake of suffering. and your spirit of sacrifice. Find a task that will call forth your faith. and can most likely be tapped as a mentor for assistance. your perseverance. The average thinker perceives the divorce as a personal failure. your courage. already knows how to do whatever the champion wants to do. odds are that someone. The critical thinking question is 'Why do I want this . the real question that must be answered is not the how-to.234 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS could apply to someone in the middle of a divorce. and is my perception of these events helping or hurting me?" 156 The World Class Focuses On 'The Why' "Send the harmony of a great desire vibrating through every fiber of your being. the amateurs are suffering while the pros are dancing in the streets.

The great ones decide what they want. Ordinary people are transformed into extraordinary performers who no longer recognize failure as an option. The power of emotional motivation is unmistakable. but if your kids were trapped inside the house. Once they discover it. the fight to make their vision a reality is over before it begins. The salesperson who dreams of winning the company trip to Maui and being recognized on stage in front of his family and peers. If your house was burning down. Champions know the secret to world-class motivation lies in emotion. would you risk your life trying to save them? Of course. and more importantly. even though her stepfather told her that she would never amount to anything. world-class thinkers are soul searching for their emotional motivators. They know all benefits come down to an emotion that we are trying to create though our goals and dreams.THE THOUGHT PROCESSES. why they want it. The five most popular emotional motivators in our Mental Toughness University Program are: 1)Religious/Spiritual Beliefs 2) Children/Family 3) Desire to prove oneself to oneself 4) Desire to prove oneself to others 5) General recognition/validation . The manager who envisions leading her team to record-breaking sales in order to prove to herself that she is as good as she knew she was. The point is we will do anything if the stakes are high enough. s FOR TODAY ACTION STEP Make a commitment to clearly identify what is driving you to achieve your life's vision. yet only the champions invest the time to tap into it. While middle-class thinkers are scaling back their goals and dreams because they don't know how to accomplish them. so they invest a lot of mental energy attempting to identify what emotion they are really after. would you risk your life to save the furniture? Probably not. HABITS AND PHILOSOPHIES OF THE GREAT ONES 235 vision to become reality?" The intensity of emotion in which this question is answered will determine whether the dream comes alive or dies. Obstacles and setbacks are no match for a visionary driven by raw emotion. if we have a big enough reason why. World-class thinkers know this and capitalize on it.

. unclouded by emotion. Neutral thinking implies a lack of energy at best. indifference at worst. Next is neutral thinking. This mindset is rooted in love and abundance. subject to every message they hear.and scarcity-based consciousness. The mantra of the positive thinker is "look for the good in everything. The next level up is negative thinking." It's a good place to start. they think through their choices and make conscious decisions. but can't be bothered to invest much thought energy into the process." — Sherry Diestler. This is the thinking pattern of those who would like to be more successful and are aware of how to do it. We look for the negative in every situation. Critical thinking has been called the most difficult work in the age in which we now live: the Age of the Mind. Neutral thinking is one of the hallmarks of the middle class. but is sometimes blinded by emotion. author T here are five basic levels of thinking we engage in at any given time: The lowest level is unengaged — going through the motions without really thinking about what we're doing.236 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS 157 The Great Ones Are Critical Thinkers "Critical thinkers do not just drift through life. which often manifests positive results. Critical thinkers use specific criteria to evaluate their reasoning and make decisions. The critical thinker reasons that the speeding truck driver may not see him and decides to move out of the way. unless you're standing in the middle of a highway and a truck is headed toward you at ninety miles an hour and positive thinking tells you the truck will swerve out of your path! Positive thinking is a good foundation. which is neither positive nor negative. yet it's no match for the world-class philosophy of critical thinking. The next level is positive thinking. which is rooted in a fear.

that attracts people. Spiritual leaders argue that dominant thoughts O .50. and attention to. what type of thinker are you? How is your level of thinking impacting your current results? THE FIVE LEVELS OF THINKING Critical Thinking (World Class) Positive Thinking (Upper Class) Neutral (Middle Class) Negative Thinking (Working Class) Non-Engagement (Poverty Class) I WORLD-CLASS RESOURCE ss For further study./Arrn hri.% ► ACTION STEP FOR TODAY When you care about something. not what we want. //X' "OW/ 237 %6 MO WM. % /AO. Secular wisdom defines it as the power of the subconscious. read Becoming a Critical Thinker.THE THOUGHT PROCESSES.. /. whether wanted or unwanted. The law of attraction has been written about for thousands of years.. HABITS AND PHILOSOPHIES OF THE GREAT ONES /MOO MOW. directed by our dominant thoughts.050.." — Michael J. Losier./ ZA 07. author ne of the most significant secrets of the world class is their thorough understanding that we attract into our lives what we are. by Sherry Diestler..0000 OW MZ/AWN/AMOVH/ PM MO' /. focus.% s MOO SOMM/// 40%. 158 Champions Live By The Law Of Attraction "We attract into our lives whatever we give our energy. events and circumstances into our lives to fulfill our visions.

Losier. check your results. The great ones know what they think about or give energy to will grow It doesn't matter if it's negative. Do this for thirty days and monitor your results. The middle class often misses the concept. Champions can lose everything on the physical plane and gain it back very quickly just by bathing their minds in thoughts of love and abundance. change your dominant thoughts. by Michael J. positive or neutral. . the one thing all thought leaders seem to agree on is this: the law of attraction exists and manifests our dominant thoughts on the physical plane. If you wish to change your results. This book is a quick read and gets to the point fast. select one area of your life and write down three new thoughts you are going to condition yourself to hold in your mind. These thoughts lead to belief. The law operates without judgment. Just for today. This is the reason average people barely get by. while the great ones reap the rewards by obeying this law ► ACTION STEP FOR TODAY Examine the major areas of your life and identify your dominant thoughts in each area. and belief leads to behavior which creates results. while the world class lives in abundance. Thoughts are simply a series of vibrations that grow when supplied with energy. Your results are the manifestation of your dominant thoughts over a period of time.238 177 MENTAL TOUGHNESS SECRETS OF THE WORD CLASS and prayers attract these same people. events and circumstances through divine intervention. Whatever your belief. If you're unsure what you're thinking in these areas. ►►I WORLD-CLASS RESOURCE Pick up Law of Attraction.

" Instead of investing years in the school of hard knocks. They believe in working smarter. Mentor teams guide. Mentors are continually prodding and pushing champions beyond their comfort zone. The major advantage of the mentor team is the speed with which it accelerates the performer's growth. Individuals call it a mentor team. the world class often reaches their heights by standing on the shoulders of giants. This means learning from mentors and coaches. teach. The mentor team is an ace in the hole for champions." — Walter Halley. Walter Halley. advise and encourage performers to think bigger and reach higher than ever before. . and the whole world's living wisdom. not harder. who have the ability to accelerate the process exponentially. . They often provide specialized knowledge and contacts linked to the area of life in which the performer needs assistance. 1928-2003. used to say the secret to his success was his ability to "copy genius. entrepreneur. speaker T he masses are content to acquire knowledge. Champions are famous for building mentor teams who are already where they want to be. Champions are different. The overall task of mentors is to help performers raise their level of awareness and expectation.THE THOUGHT PROCESSES. the famous entrepreneur from Texas. the mentor team demands rocket-like acceleration from their charges. information and wisdom the old-fashioned way — from experience. My late friend and client. lies in the minds of others . HABITS AND PHILOSOPHIES OF THE GREAT ONES 239 159 The Great Ones Use Mentors "The ultimate source of information. . While average people expand their consciousness at a steady rate. all you have to do is ask. Corporations call this group a board of directors.

160 Champions Are Congruent "Congruency between your vision and your action will determine whether you are a visionary or a daydreamer. and how to get it.240 10- 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS ACTION STEP FOR TODAY Make a list of the five most successful people you know and make a commitment to use the 'copy genius' philosophy with them. and credited most of his success to learning from mentors. massive action. why they want it. This book takes you behind the scenes and inside the mind of a master thinker. The likelihood of them achieving outstanding results is slim to none. Their actions are congruent with the size and scope of their vision. and continue to have these beliefs reinforced and validated by others around them. I first read it in 1999 and I've read it five times since. one of the defining characteristics of champions is that they know exactly what they want. ss 1 WORLD-CLASS RESOURCE Read Breaking the No Barrier. they rarely back up their big dreams with world-class action. The masses have retained a set of limiting beliefs from childhood. This congruency integrates their belief with their behavior. To determine the size of the champion. Champions know that the road to uncommon success and emotional fulfillment is paved with all-out. check for congruency between their vision and their habits. While average performers wish for the stars. Walter Hailey was one of the great business tycoons in the history of Texas. actions and . by Walter Hailey. unless they are exposed to a higher level of awareness and recognize it." — Steve Siebold A s you know.

161 The Great Ones Seek Fulfillment "People want riches. HABITS AND PHILOSOPHIES OF THE GREAT ONES 241 behaviors. It's the reason creating a detailed. make the choice today: Upgrade your habits. Many of them learned this lesson the hard way. If they are congruent. author • Whil e the masses are programmed to believe success is the secret to happiness. If they are incongruent." — Bob Conklin. actions and behaviors or reduce the size and scope of their vision.THE THOUGHT PROCESSES. The best example of this is the secret weapon of the great ones: They love what they do. from experience. the world class knows this is a myth. because success almost always follows fulfillment. and that slight distinction makes all the difference. performers have one of two choices: upgrade their habits. ► ACTION STEP FOR TODAY Give yourself a reality check to see if your habits. What they should have been doing was seeking fulfillment instead of success. This congruency model is what world-class coaches have used for years to keep their performers on track. actions and behaviors are congruent with the size and scope of your vision. they need fulfillment. Many discovered they had the equation backwards. move forward knowing that you have a legitimate shot at making your vision a reality. If they are not congruent. They worked day and night to become successful. They don't like it — they love it. The choice is yours. actions and behaviors or reduce the size and scope of your vision. and when they arrived. Loving what you do and how you live your life is the foundation . emotionally charged vision is the first step in the mental toughness process. they found it a hollow victory.

242 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS of fulfillment. or having too many thoughts to process at the same time. Success breeds success. yet all their money and power can't seem to open the door to happiness. the great ones create visions that focus on fulfillment. but you can't be fulfilled and miserable. It never will. because the door was never locked. It creates an extremely high level of vibration. Fulfillment breeds fulfillment and attracts success. Cognitive overload is a major problem for many leaders. It's a lot easier to be successful when you are leading a deeply fulfilling life. You can be rich and miserable. powerful and successful. Knowing this. It's the law of attraction. "you can't see the forest for the trees" applies when this occurs." — Scientific American Mind magazine T he enemy of creativity and clarity is excessive cognition. knowing success will follow? Do you love what you do for a living so much you would do it for free? If not. This is why the rich get richer. can you shift your strategy to seeking fulfillment. and manifest success as a byproduct. Fulfillment is a magnet for success. because it's rooted in a love-based consciousness. Some are even billionaires. ► ACTION STEP FOR TODAY Ask this critical thinking question: 'Am I chasing success or seeking fulfillment?" If you're chasing success. This one subtle difference in philosophy is what separates the upper class from the world class. The upper class is often fabulously rich. . The old cliche. what would you do if you had your choice? (Hint: you do!) 162 Champions Escape Excessive Cognition "Experts believe each of us can tap into our own islands of savant intelligence that are simply overwhelmed by everyday cognition.

It's an enclosed chamber. When champions' minds are clear and focused. ►►I WORLD-CLASS RESOURCE The most valuable book I've read on this topic is The Book of Floating. in which a person can float. the great ones explore their inner space. they turn their power to creating new solutions to current problems. the performer emerges. about the size of a closet. If you're interested in learning more about how to use sensory deprivation to . The great ones know their single greatest asset is their ability to think. by Michael Hutchison. One of the most powerful tools gaining popularity with world-class leaders is the flotation tank. This is the reason they schedule time to get away and be alone with their thoughts. Investing in solitude gives performers a chance to slow their thought processes and elevate their consciousness in order to gain perspective. While the masses focus on exploring outer space. a sensory deprivation tool that isolates the mind from external stimulation. rested and clear. After an hour. Champions know we are living in the age of the mind. This nonlinear approach to thinking and problem solving is misunderstood by the masses. HABITS AND PHILOSOPHIES OF THE GREAT ONES 243 but not for the world class. Champions know thinking is the real answer. The great ones are open to anything that will give them an edge in their thinking. filled with ten inches of water mixed with Epsom salts. ► ACTION STEP FOR TODAY Schedule time to isolate yourself for twenty to thirty minutes every day for the next week. and take note of how it impacts your ability to think clearly. Amateur thinkers see this as vacation time or time off. Inside is a tub. completely dark and soundproof. refreshed and renewed. and they are committed to keeping their minds fresh and clear. They do whatever it takes to make sure their minds are fresh. who still believe the key to getting better results is working harder.THE THOUGHT PROCESSES. but the pros know it's completely different. where operating with optimal clarity is critical.

" — Bill Gave.244 177 MENTAL TOUGHNESS SECRETS OF THE WORLD CLASS reduce excessive cognition and explore your consciousness. projects and promises. This is one of the little things separating champions from wannabes. Returning telephone calls promptly. and the great ones know it. Follow through inspires confidence and fosters trust. When a champion tells you they will do something. Great follow up is one of their habits. The world class makes big promises and delivers equal or greater results. Average people over promise and under deliver. and connecting people are just a few examples of serious follow up habits. get a copy of this amazing book. and much of this trust is developed through the constant experience of the champions doing what they said they would do. Average people follow through when they feel like it. Nowhere is this more evident than in their follow up and follow through with people. T . 163 The Great Ones Are Masters Of Follow Up "The average person makes lofty promises to people and is rarely heard from again. writing thank you notes. Other people of influence confidently recommend the champions to others. and their follow up and follow through habits are a prime example of this valuable skill. 1912-2001. the father of professional speaking he world class is known for their attention to detail. count on it getting done. The great ones are masters of their emotions. These types of details serve to inspire confidence. the world class follows through regardless of whether they feel like it or not. The leader makes those same promises and over delivers.

and they have access to the source. or only when you feel like it? Make a commitment to only make promises you can deliver. world-class thinkers look inside themselves.and abundance-based consciousness. they're frightened people." — Peter Drucker. and they treat people as they would like to be treated. or from a higher power. and that personifies the champion. and they tend to trust others. While the middle-class thinker looks to the outside world for answers. The common denominator is their faith in themselves and their ability to create the life they've chosen. depending on their belief structure. champions are operating from a love. They believe there is an unlimited source of supply. Wher- . in one form or another. 164 Champions Do What's Right "Start with what's right. This solid mental foundation leads them to do what they believe is right and fair in all their interactions with others. On the other hand. The higher calling may come from inside them." Since the masses tend to operate from a fearand scarcity-based consciousness. and frightened people are prone to errors in judgement. rather than what is acceptable. "Do what's right. They trust themselves. The great ones have a strong internal frame of reference. they are more prone to take unethical shortcuts. The world class tends to