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Complaint

Complaint

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Published by: amitoak on Dec 21, 2011
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09/09/2013

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Complaint Handling,

Role & Functions of CVO,

CVC and important CDA

Rules

)

What is Vigilance?

¶Vigilant· is the state of being

Watchful, Alert or Aware.

It is a continuous process; and is a

Managerial Function.

Every employee of the organization

is a vigilance manager in his own

right.

Functions of Vigilance

Preventive Vigilance (Streamlining of
systems & Procedures)

Investigation of Complaints

Matters relating to Departmental
Proceedings

Dealing with references from CVC,
MoPNG and CBI

Training & Sensitizing officials of ONGC

Spot inspections / Surprise Checks

Identification of corruption prone areas
and device methods to lessen the
incidence of corruption

Set Up

Works directly under Head

of Org

Headed By Chief Vigilance

Officer

Corporate Hqrs at

Dehradun

CVO·s Transit office at New

Delhi.

22 units spread over the

country

Vigilance Departments at

OVL and MRPL under the

CVO.

What is a complaint?

Complaint is a statement of one s

dissatisfaction.

How do we know if there is a vigilance

angle in the complaint?

Vigilance Angle

Vigilance Angle is obvious in the following acts:

oDemanding and / or accepting gratification other than legal

remuneration in respect of official act or for using his

influence with any other official.

oObtaining valuable thing from a person with whom he has

or likely to have official dealings or his subordinates have

official dealings or where he can exert influence.

oObtaining for himself or for any other person any valuable

thing or pecuniary advantage by corrupt means or by

abusing his position as a public servant.

oPossession of assets disproportionate to his known source

of income.

oCases of misappropriation, forgery or cheating or other

similar criminal offences.

Contd«..

Vigilance Angle

Gross or willful negligence

Recklessness in decision making

Blatant violations of system and procedures

Exercise of discretion in excess

Failure to keep the controlling authority /

superiors informed in time.

These are some of the irregularities where the

disciplinary authority with the help of the CVO

should carefully study the case and weigh the

circumstances to come to a conclusion whether

there is reasonable ground to doubt the integrity

of the concerned.

Types of complaints

Genuine

Anonymous

Pseudonymous

Anonymous /Pseudonymous

Complaints Handling

Anonymous Complaints : Without any
name, address, Tel. no, e-mail
address etc.

Pseudonymous Complaints :
Complaints may have name, address,
Tel. no etc but proves false on
verification. Sometimes signed
complaints may be disowned by the
complainants.

Treating Anony/ Psuedony

If an anonymous or pseudonymous complaint

has verifiable facts then the complaint can be

registered with the prior permission/

approval of CVC

Which type of complaint is this? What will you do with it?

To

The Chief Vigilance Officer

ONGC New Delhi

Sub: Mass Corruption by officers of Maharatna PSU ONGC

Dear Sir,

This is to bring to your kind notice that ONGC officers are indulging in blatant corruption and
purchasing things according to their whims & fancy, in violation to all rules and regulations. In
a recent tender of Ahmedabad for procurement of Ladders, the MM officers placed order for
100 ladders @Rs.50000 each whereas they are available in the market @Rs.4000 each.
Further, inspection officers took bribe of Rs.1000=00 per ladder while inspecting them.

Please look into the matter as the poor quality of ladders has caused a loss of Rs.2 Cr to the
company as well as unsafe working conditions.

Yours faithfully,

Mr. Aggrieved XYZ

Which type of complaint is this? What will you do with it?

To

The President of India

New Delhi

Sub: Mass Corruption by officers of Maharatna PSU ONGC

Dear Sir,

This is to bring to your kind notice that ONGC officers are indulging in blatant corruption and purchasing things
according to their whims & fancy, in violation to all rules and regulations. In a recent tender of Ahmedabad
for procurement of Ladders, the ladders were bought at a very high price. Also, the Inspection officers
took bribe of Rs.1000=00 per ladder while inspecting them.

Please look into the matter as the poor quality of ladders has caused a loss of Rs.2 Cr to the company as well as
unsafe working conditions.

Yours faithfully,

Vivek Sheel

Proprieter M/s Acme Ladder Co.

4/5 Chawri Bazar

New Delhi 110006

Ph-011-23230010, 23234023

Which type of complaint is this? What will you do with it?

To

The Prime Minister of India

New Delhi

Sub: Mass Corruption by officers of Maharatna PSU ONGC

Dear Sir,

This is to bring to your kind notice that ONGC officers are indulging in blatant corruption and purchasing things

according to their whims & fancy, in violation to all rules and regulations. In a recent tender no. TZ 65 C

5681201M of Ahmedabad for procurement of oxygen meters, the specifications of the meters were

formed in such a manner that all but one bidder was rejected. Order was subsequently placed on that

bidder for Rs.49 lakhs.

Yours faithfully,

Mr. Aggrieved XYZ

Complaint Handling

Cases registered only with the

approval of CVO.

No registration of cases at Unit level.

No cognizance given to anonymous &

pseudonymous complaints. Sent to

data bank.

Signed complaints verified for their

genuineness and report submitted to

the CVO.

Contd ..

Complaint Handling

Investigation assigned to IO.

Multi-level scrutiny of investigation

reports.

Matters related to officers two level

below board level referred to the CVC

for advice.

Disciplinary Authority takes decision

for appropriate proceedings.

Disciplinary proceedings coordinated

by the HR department.

VERIFICATION FOR ANONYMITY/ PSEUDONYMITY

Address/Name-full or not?

Telephone Number?

Fax No./E-mail address

If name/address/Tel./Fax/E-mail is given ²check by Tel and /or

Letter/E-mail/fax.

A paragraph to be put up certifying that there was no way of

contacting the complainant.

POINTS TO REMEMBER

Anonymous/Pseudonymous complaints not to be registered before

ascertaining the authenticity.

But from such complaints

Important information to be used as source

Check if same/similar information about persons named (both

officials/business group) received earlier or not.

COMPLAINT HANDLING MECHANISM

SOURCE

REGULAR

PERIODIC

Written complaint by public

Including transacting groups

CVC

MOPNG

CBI

Management

VIg. Source

Anonymous

pseudonymous

Verify

Not genuine

Genuine

Close

Not genuine but with prima-

Facie evidence

Refer to CVC

Not Agree

Agree

Close

Data Bank

B

C

D

CMD

Other

officials

I.A. Report

CAG report

Dir(F), ED(IA) to send

reports to CVO

File scrutiny

Surprise check

IPR/MPR

check

Other sources like

Press & journals

Existence of

Vigilance Angle

CVO for Regn. of case

Action vigilance

Action management/ATR

Associa-

tions

CVO Final

action

A

No Vig. Angle,

Close

Investigation as per

procedure

PURELY ADM. IN

NATURE

SEND TO

MGMT.

CC

C&MD

ATR

CVO FOR FINAL

DECISION

ENQUIRY

&

REPORT

RELATED

TO MGT.

WRITE TO

MGT/MOPN

G COPY

TO EITHER

CLOSE IF NO VIG.

ANGLE OTHERWISE-

LOOK

INTO FOR

N.A.

ATR REVEALS

NO VIG ANGLE

CVO FOR

FINAL

DECISION

REGISTER A

COMPLAINT

REGISTER

COMPLAINT

REPORT

TO CVO

REGISTRATION

OF COMPLAINT

VERIFY

THE

FACTS

CALL

ATR,

ADM. WITH POSSIBILITY

OF VIG. ANGLE

CVC /

MOPNG

A

SEND TO MGT, SAYING IF

ANY VIG. ANGLE IS

THERE, MENTION IN ATR

ACTIONABLE/ VERIFIED

ATR REVEALS

VIG ANGLE

Complaint Handling

Investigation assigned to IO & supervised at

Dehradun level

IR is scrutinized by Supervisory officers

before putting up to CVO.

Matters related to officers two level below

board level referred to the CVC for advice.

Disciplinary proceedings coordinated by HR

department.

Disciplinary Authority takes final decision

Decision of Disciplinary Authority

Administrative Action

Punitive Action

No Action

Punitive Actions

ONGC Conduct Rules

Major Penalty

Action ±

chargesheet, statement

of defense, EO/PO(DE),

37(2), representation,

deliberation by CDA,

final order

Minor Penalty

Action

chargesheet, statement

of defense,

deliberation by CDA,

final order

Reasonableviewtobetakensothata

guiltypersondoesnotgetawayandan

innocentman

is

notunnecessarily

implicated.

Itisthediscretionof

Disciplinary

Authority

to

decide

whethera

misconductdeservesMajororMinor

penaltyproceeding.

LevelofProofin

Departmental

Enquires

The

levelofproofrequired

in

departmental

Enquires

is

preponderanceofprobabilityandnot

proofbeyondreasonabledoubt.

Types of Minor Penalties

i.
i.Censure
Censure

ii.
ii.Withholding of increments of pay with
Withholding of increments of pay with

or without cumulative effect
or without cumulative effect

iii.
iii.Withholding of promotion
Withholding of promotion

iv.
iv.Recovery of any pecuniary loss caused to
Recovery of any pecuniary loss caused to

the Company.
the Company.

Imposed according to CDA Rules.

Major Penalties

i.
i.Reduction to a lower stage in the time
Reduction to a lower stage in the time

scale of pay for a specified period.
scale of pay for a specified period.

ii.
ii.Reduction to a lower time scale of pay,
Reduction to a lower time scale of pay,

grade, post or service with a bar to the
grade, post or service with a bar to the

promotion.
promotion.

iii.
iii.Compulsory retirement.
Compulsory retirement.

iv.
iv.Removal from service.

Removal from service.

v.
v.Dismissal from Service.
Dismissal from Service.

Imposed according to Conduct Rules

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