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Samaranayake, P. (2009). Business process integration, automation, and optimization in ERP. Business Process Management Journal, 15(4), 504-526. doi:10.1108/14637150910975516 Valacich, J.S., & Schneider, C. (2011). Information Systems Today, Managing in the Digital World, (4th Ed), In Pearson Learning Solutions (Ed.), SKS 7000 Executive concepts in business strategy [VitalSource Bookshelf electronic version for Northcentral University]. Retrieved from http://online.vitalsource.com/books/9780558870638 (Original work published 2003)