DAILY SUPPORT ACTIVITIES

ACTIVITIES Check whether the systems are up Check whether the backups finished without errors Check for alerts in CCMS monitors Check for hanging or stopped work processes Check system log for errors/warnings Check whether any background jobs got canceled for any reason Check the lock entry list Look for any failed updates Check for users logins from unknown terminals/locked users Analyze program dumps Check for excessive swaps and buffer statistics Review Database performance Check database for space critical objects Check the average response times Check for OS level alerts Check CPU load and memory usage Review SAPDBA calendar job logs Check archive directory status 1 2 3 4 5 6 7 8

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WEEKLY SUPPORT ACTIVITIES

ACTIVITIES Check database for free space Monitor tablespace growth Monitor total DB growth Clean up Spool Clean up transport buffers Run TemSe consistency check Review security audit log Check for adequate file system space 1 2 3 4

MONTHLY SUPPORT ACTIVITIES

ACTIVITIES Cycle the R/3 system to defragment memory Analyze the database growth and plan for storage Review directory structure and need to move data files Cleanup old logs 1 2 3 4 5 6 7 8 9

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QUARTERLY SUPPORT ACTIVITIES

ACTIVITIES User security overview Review SAP profile parameters Review the standard scheduled jobs Test the backup by restoring Archive the old transport files Maintain SAPDBA and database parameter files Review maintenance contracts for all hardware / software Check for usage versus licensing 1 2 3 4

YEARLY SUPPORT ACTIVITIES

ACTIVITIES Audit user security Audit profiles and authorizations Review user roles Maintain activity groups/profiles Cleanup clients in test/development systems Check workbench organizer settings Refresh test system Simulate disaster recovery/failover testing 2011 2012