Product development course G01 Presented to: Dr.

Raafat El Fouly

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1. Intro. 2. Challenges.
‡ ‡ ‡ ‡ 2.1. Reliability. 2.2. Service Quality. 2.3. Fax sending. 2.4. Emergency call handling.

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3. Security. 4. Case studies 5. Applications. 6. About VoIP market.

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Internet telephony is a combination of hardware and software that enables people to use the Internet as the transmission medium for telephone calls which is simply called VoIP.

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Voice over Internet Protocol is both
a technology and a service.

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The technology is Internet protocol.

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The service is voice transmission.

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1. IP networking uses a common platform for all services
Information format Switching hardware Wiring End-user hardware Experience

` 2. Lower Cost VOIP costs less than equivalent service from traditional sources Users see VoIP phone calls (even international) as FREE .

` 3.. x Enjoy .... Make & Receive calls anywhere just. x Connect to the internet and.

ATA Router Internet VoIP Service Provider Router Internet VoIP Service Provider .

5. ` ` ` ` 3. Fax sending. . 2. Applications. About VoIP market. Reliability.2.` ` 1. 2. 6. 2. 2. 4.4.1. Security. Emergency call handling. ‡ ‡ ‡ ‡ 2. Case studies. Challenges. Intro. Service Quality.3.

` 1. Availability problems .

Improve hardware and software Reliability .` 1.

Decouple the service Hitless Pretection System (HPS) High Performance Routing (HPR) .` 2.

or the probability of a packet succeeding in passing between two points in the network within its desired latency period.` What is QoS ? It is the probability of the telecommunication network meeting a given traffic contract. .

` ` ` ` . 5. Delay. Jitter. Out of order delivery. 2. Dropped packets. 3. 4. Error.` 1.

10. 9. 5. Improve your contention ratio. Pause any download while on call. 7. 3. 2. Improve your WiFi signal. Upgrade your software. Get a new headset. Complain to your VoIP provider. Upgrade your internet connection. Optimize your computer for broadband. . Reduce number of calls. 11. 6.` ` ` ` ` ` ` ` ` ` ` 1. Drop WiFi. 8. Use a DECT phone. 4. use Ethernet.

It doesn't matter if some voice data is lost en route. Voice data has to be delivered in real time. 2.Main Problem: ‡ Fax data is a different kind of data than voice. . 1.

Using a specific codec provided by some VoIP service providers. Either keep a dedicated PSTN line or use one of the many e-fax services. ‡ ‡ .Possible solutions: ‡ Slowing down the speed of the data transmission.

Locating the caller Main problems: x IP addresses do not have the same geographic significance of fixed line telephones. x IP addresses are not supported by the purpose built network such as a mobile service provider's infrastructure. .1. .

.Possible Solutions: x Mandated that VoIP service providers must provide emergency operators with the call back number and location information of their customers.

Emergency Call Traffic Management: Main problems: 1. ` .2. 2. Support emergency calls at all times. Allow the automatic prioritization of traffic.

` Possible solution: Supplementary RFC (RFC4412) designed to extend SIP's capability in respect to call prioritization and the allocation of resources by defining new SIP header fields that allow a device to request that the call is treated as a high priority call. ` .

3.` ` 1. 6. Emergency call handling.4.1. Challenges. 2. Intro. 2. 2. Service Quality. Fax sending. 2. About VoIP market. Security. . ‡ ‡ ‡ ‡ 2. ` ` ` ` 3. Applications. 4.2. Case studies 5. Reliability.

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and Sniffing Trouble at the Gateways . and Worms VoIP spam Fraud. eavesdrop.` ` ` ` DoS Attacks. Viruses.

Server-based IP PBXs are locked down and protected against viruses and denial-of-service attacks .` ` ` ` ` Encrypt VOIP traffic and run it over a VPN. Make sure you've properly configured your firewalls segment voice and data traffic by using a virtual LAN Use proxy servers in front of corporate firewalls to process incoming and outgoing voice data.

Challenges. 4. Fax sending. Applications.2. Emergency call handling. 2. Reliability. ` ` ` ` 3.` ` 1.3. Intro. Security. Case studies. Service Quality. 2.1. About VoIP market. 2. 6. ‡ ‡ ‡ ‡ 2.4. 2. 5. .

Case study .

allowing them to communicate with IP-enabled devices all over the world Developers create custom interfaces to manage the PBX system Asterisk¶s open-sourced PBX system invites users who want to write their own custom-built telephony management applications .` ` ` ` implementation of a PBX (Private Branch Exchange) taps into WAN/LAN networks.

Case study .

` P2P infrastructure Computer to computer/land line calls High quality calls due to superb codec Most Popular! It¶s free!!! ` ` ` .

` Proprietary session-establishment protocol that communicates over TCP and UDP ` Skype protocol is not SIP or H.323 ` Skype protocol is « Unknown! .

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4 .

caller-ID. and dialer It looks cool .` ` ` ` ` It¶s a mouse It¶s a phone Sound chip to handle voip softphone quality LCD screen.

` ` ` Solo allows users to make VOIP calls without a PC Directly connects to the broadband network Uses chipsets from Broadcom and intel¶s PXA 270 CPU .

3 Billion tons of CO2 Equivalent to planting a forest the size of Kent! .Call centers connect to VOIP from home Saves 1.

Intro.1. 2. 2. 4. ` ` ` ` 3. Applications. Security. About VoIP market. 2. Emergency call handling. Service Quality.` ` 1. 2. . Reliability. ‡ ‡ ‡ ‡ 2.3. 5.4. Case studies. 6.2. Challenges. Fax sending.

Need for: 1-businesses needed to communicate common 2-Financial use these networks to currency futures and provide time-critical information 3-users of various forms of hoot and holler networks include publishers and government ` ` ` ` .` provides on multiuser conferences without requiring users to dial in to a conference bridge.

protecting investments in existing hoot and holler equipment such as turrets. . bridges. and four-wire telephones.Advantages: ` Enables businesses to eliminate expensive.

media processing devices and multimedia applications. .` ` ` integral component of the Cisco IP Communications system is the software processing component of the Cisco enterprise IP telephony product line. This software extends enterprise telephony features such as IP phones.

Benefits: 1-improved system availability . load balancing. and scalability. ` . 2-CAC ensures that voice QoS is maintained across constricted WAN links and automatically diverts calls to alternate PSTN routes when WAN bandwidth is not available.

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.` routing of PSTN inbound calls directly to the PBX subscriber extension.

` .Main Benefits: 1.Single area dialing plan enabled country-wide or world-wide.Enables normally unavailable DID service for KEY system users without additional lines or trunk connections to the PSTN 2.

` The access fee that enterprises are required to pay to wire line operators. whenever they call cellular subscribers .

Main Benefits: 1.Reduce access costs related to calls to cellular subscribers via the wire line network 3.Reduce the number of required cellular gateways 2.Audio Codes provides end-to-end integrated working solutions ` .

Applications. 2. About VoIP market.4. Challenges. Service Quality. Emergency call handling. Fax sending. Reliability. 2. 2. ` ` ` ` 3. 5. Security. Case studies. 2.1.3. . 4. 6. Intro. ‡ ‡ ‡ ‡ 2.` ` 1.2.

The success of the broadband. collaborative work etc. images. Better price of equipment. instant messaging.` ` ` ` ` ` ` Better price of communications. Reliability. The emergence of increasingly rich interpersonal communications services combining voice. "Light" regulation of VoIP services. . Security.

Data transfer only. .` USA. No 911 calls. ` Egypt.

` UAE. Higher tax.` Panama. Illegal to use !!! . Criminal offence. ` Ethiopia.

How will VoIP affect other markets. ` ` . How fast is the projected market growth.` Why VoIP is an open market ready to flourish.

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