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Published by Krapa Sai Praveen

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Published by: Krapa Sai Praveen on Jan 17, 2012
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cyberspace now extends to the global network of computers. For example.INTRODUCTION: cyberspace. you could say you sent the message to her through cyberspace. an object in cyberspace refers to a block of data floating around a computer system or network. So. . it is used to describe the virtual world of computers. after sending an e-mail to your friend. Instead. With the advent of the Internet.

µ TIME: Time is the ongoing sequence of events taking place. including the Internet. and embedded processors and controllers. The past. hours. minutes.DEFINITION England writes. present and future. telecommunications networks. weeks. is ´a global domain within the information environment consisting of the interdependent network of information technology infrastructures. We measure time using seconds. days. months and years. . computer systems.

..... .BASIC FUNCTIONS: E-MAIL (electronic mail) TELNET FTP (file transfer protocol) NON COMMERCIAL USES OF CYBERSPACE: E-mail 93% Product Info: 73% Travel Info: 65% Weather 63% News 59% Research 50% Sports 35% Chatting 23% and.

Electronic banking 4. 2. Developments in telecommunications and computer technology in particular continue to result in many innovations in service delivery. Increased use of self service operations. In the last decade number of technological advances has taken place due to immense use 1. Providing data bank services 3.SERVICE DELIVERY IN CYBERSPACE Technological developments during the past 20 years have had a remarkable impact on the way in which service are produced and delivered. E-mail Distribution of services through electronic channel is without any direct human interaction because services are distributed through a service distribution system .

FLOWS OF CYBERSPACE: facilitates 5 categories of ´flowµ  Information  Negotiation  Service  Transactions  Promotion Electronic channels offercomplement/alternative to traditional physical channels Convenience (24-hour availability. effort) ‡cyberspace . save time.

CHALLENGES OF CYBERSPACE Cyberspace calls into question many traditional legal conceptions like ‡ ‡ ‡ ‡ Ownership Freedom of expression Liability Property etc .

check status Exceptions Make special requests Resolve problems Hospitality Safekeeping Track package movements Check repair status Record preferences . get schedules/ directions.USING CYBERSPACE FOR SERVICE DELIVERY: Information Payment Pay by bank card Direct debit Read brochure/FAQ. check prices Consultation Conduct e-mail dialog Use expert systems Billing Receive bill Make auction bid Check account status Core Order-taking Make/confirm reservations Submit applications Order goods.

most retail and professional service in industrialized countries followed a traditional and rather restricted schedule that limited service availability to about 40 to 50 hours a week. .TIME: In the past. Today the standard has become´24/7service in the world.

and Friday in Muslim tradition Today: For - flexible. 40 to 50hours a week Sunday historically considered as a rest day in Christian tradition. schedules were restricted: Service availability limited to daytime.TIME OF SERVICE DELIVERY Traditionally. responsive service operations: 24/7 service²24 hours a day.  Saturday in Jewish tradition. 7 days a week. around the world Some organizations still avoid 7-day operations. .

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