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20100514-communicationskills-55s-100513210440-phpapp01

20100514-communicationskills-55s-100513210440-phpapp01

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Published by: imtiazali2008 on Jan 18, 2012
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17 January 2012

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17 January 2012

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17 January 2012

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17 January 2012

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17 January 2012 6 .

Think > listen > talk 17 January 2012 7 .

Communication Goals To change behavior To get and give Information To get action To persuade To ensure understanding 17 January 2012 8 .

Why is communication important ? ‡ ‡ ‡ ‡ ‡ Inspires confidence Builds respect Helps make friends Reveals your ability to others Develops a distinct personality 9 17 January 2012 .

17 January 2012 10 .

What is Communication? The process of sending and receiving information among people« Feedback receiver Encode sender Medium Decode SENDER RECEIVER 17 January 2012 11 .

.We need to Most common ways improve our communicate communication.. 70 % of our communication efforts are: misunderstood misinterpreted rejected Writing distorted or not heard 17 January 2012 to 12 .

17 January 2012 13 .

17 January 2012 14 .

AND SUCCESS IS ENSURED. 17 January 2012 15 . CHANGES ARE FACILITATED.PEOPLE ARE INFLUENCED. EXCELLENT RELATIONSHIPS ARE DEVELOPED. PROBLEMS ARE SOLVED. DESIRED RESULTS ARE ACHIEVED.

PLAYS A VITAL ROLE IN DISCOVERING OURSELVES & THE WORLD AROUND US 17 January 2012 16 .

THE QUALITY OF YOUR LIFE IS THE QUALITY OF YOUR COMMUNICATION ~ BOTH WITH YOURSELF & OTHERS 17 January 2012 17 .

17 January 2012 18 .

THE RECEIVERS WILL BE WILLING TO CONVERT THE COMMUNICATION INTO ACTION 17 January 2012 19 .IS NOT JUST GETTING THE MESSAGE ACROSS BUT ITS ACCEPTANCE FROM ITS INTENDED RECEIVERS WHICH CAUSES THE EXPECTED BEHAVIOUR FROM THE RECEIVERS OF THE MESSAGE ONLY THEN.

LISTEN TO. OBSERVE & INTERPRET ALL FORMS OF LANGUAGE IS ESSENTIAL FOR EFFECTIVE COMMUNICATION 17 January 2012 20 .

55% + 38% + 7% = 21 17 January 2012 . TONALITY OF VOICE & THE WORDS YOU USE.Love is so caring« COMMUNICATION INCLUDES BODY LANGUAGE.

000 times a day.FEW FACTS . Scientists estimate they may move more than 100. SO SMILE EVERYTIME YOU SEE SOMEONE. 17 January 2012 22 . It takes 17 muscles to smile and 43 to frown.Eye muscles are the busiest muscles in the body. IT IS VERY VERY ECONOMICAL. .You have over 30 muscles in your face to help you smile or frown.

It takes the interaction of 72 different muscles to produce human speech. USE IT EFFECTIVELY.FEW MORE FACTS . . 17 January 2012 23 .The strongest muscle in your body is your tongue.

‡ Interrupting to complete others¶ sentences ‡ Preparing our response before someone has completed speaking ‡ Multitasking while µlistening¶ ‡ Filtering content or meaning based on our opinion / prejudice 17 about the speaker January 2012 24 .

17 January 2012 25 . Be aware of where you or others tend to fall off the cycle.Take responsibility for every stage of the Communication Cycle: What is intended ± What is spoken ± What is heard ± How it is understood ± What is agreed to ± What is acted on ± How it is actually implemented ± What results were really obtained.

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W = WORDS A = ACTIONS T = THOUGHTS C = CHARACTER H = HEAD & HEART 17 January 2012 27 . A. T. H.W. C.

17 January 2012 28 .

MAKE SURE THAT BODY LANGUAGE.1. YOUR WORDS & TONALITY ARE CONGRUENT ± [ ALIGNED AND SENDING THE SAME MESSAGE ] .

MAINTAINING EYE CONTACT ± [ EXPRESSION OF YOUR INTEREST ] .2.

3. IMPROVE YOUR VOICE CULTURE ± [ MAKE IT INTERESTING ] .

BE POSITIVE.4. PRECISE AND CLEAR ± [ ~ ³Don¶t forget to complete the work by tomorrow.´ ] [ ~ ³Please remember to complete the work by tomorrow.´ ] .

GOOD LISTENING SUPPLIES THE BUILDING BLOCKS OF GOOD UNDERSTANDING AND GOOD COMMUNICATION SKILLS ~ Listening is an active process involving : Ears ± for verbal communication Eyes ± for non-verbal communication nonBody ± for gestures .5.

6. WELL-TIMED PAUSES WELLGIVE TIME FOR EXPLANATION. EVALUATION & DEVELOPMENT OF THOUGHT ~ Facial expressions reveal the difference between a pregnant pause and an embarrassed silence .

SUMMARISING IS AN ESSENTIAL SKILL WHICH TAKES STOCK OF THE MAIN POINTS COVERED .7.

8. understand the other person¶s perspective and then proceed to interact . EMPATHIZE WITH THE RECEIVER OF THE MESSAGE ~ put yourself in the other person¶s position.

9. requires µtouching the soul¶ based on mutually respected values . evidence and logic ~ appealing to the heart. COMMUNICATION MUST APPEAL TO BOTH MIND AND HEART ~ appealing to mind requires facts. more difficult.

with no twists and turns µcommunicate to express but not to impress¶ . KEEP THE COMMUNICATION SIMPLE ~ say it in simple sentences.10.

11. . IF NECESSARY ~ tell the point once ± then come back and hit it again. and again. TELL IT AND TELL IT AGAIN.

. Your confidence.12. COMMUNICATE WITH CONFIDENCE ~ communication exposes your inner thoughts. feelings and sentiments. is getting transparently revealed. or the lack of it.

13. PRACTICE THE ART OF COMMUNICATING ON PAPER ~ thinking on paper & saying on paper .

thoughtful and purposeful . COMMUNICATION IS IRREVERSIBLE ~ communication cannot be reversed [ reversible processes ± water and ice irreversible processes ± milk and coffee ] Only minimizing the hurt feelings is possible.14. but the damage has already been done. [ ~ forgive but not forget ] Be highly careful.

15. COMMUNICATION IS MORE A PEOPLE PROCESS THAN A LANGUAGE PROCESS ~ communication is a series of actions and reactions communication influences our own and that of others¶ behaviour communication reflects the true personality of an individual .

COMMUNICATION CAN ALWAYS BE IMPROVED ~ practice.16. more practice and much more practice .

that was originally intended . COMMUNICATION AND FEEDBACK ~ feedback ensures that message has been received in the manner.17.

COMMUNICATION AND CLARITY .18.

19. COMMUNICATION AND COMMITMENT .

20. COMMUNICATION AND CHARACTER .

49 17 January 2012 49 Kerala .

50 17 January 2012 50 Kerala .

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356 times.archive. V. Thank you 2012 friends for helping me to reach many more. 13. More than 150 Power Point Presentations. can be freely viewed at: www.has been downloaded. Viswanadham has uploaded live recordings of more than 280 of his speeches to www.scribd. www. and downloaded 1.192 have viewed. has been viewed 6.slideshare.For the sake of record As on 12th May 2010 Prof. 17 January dear 52 .net/viswanadham One of the presentations. µCommunication Skills¶ . titled Communication Skills.615 times.org.com So far: 50.247 have downloaded.003 times.

V.In case YOU liked this speech and presentation ~ for listening to more speeches and for viewing more presentations. Please Visit: Visit: http:// www.org Prof.archive. 17 January 2012 53 . Viswanadham and Search for ~ please download and then kindly listen.

vangapally4581 and / or www.net/viswanadham In case YOU want to give some feedback / contact me : Viswam.com Prof. Viswanadham ~ [040 ± 2722 3383] 17 January 2012 54 . ~ please download and then kindly view to appreciate better the animation aspects. vangapally@gmail. Please Visit: Please visit : search for www. on various topics. V.com and Viswam.scribd.In case YOU liked this presentation ~ for viewing more presentations.slideshare.

17 January 2012 55 .

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