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Julie Gutierrez 7529 Elm Street * Frisco, TX 75034 * (469) 274-1410 * jg15ea5f2@westpost.

net Office Assistant/Administrative Assistant Dedicated and technically skilled business professional with a versatile adminis trative support skill set developed through years of dedicated service in all va rieties of support staff. Excel in resolving employer challenges with innovative solutions, customer satis faction and the bottom line. Offer advanced computer skills in MS Office Suite and other applications/systems . Key Skills Hardware & Software Support Administrative Support Task Oriented Microsoft Suite (including Word, Excel, Power Point, Access) Report & Document Preparation Spreadsheet & Database Creation (Specifically within Excel, Eureka & Clarify) Customer Service Skills 70 WPM Bilingual Dell Certified Experience Precision Family Dentistry, Frisco, TX 12/2010 01/2011 Dental Assistant Externship (200 Hours) Answered phones, provided data entry assistance, performed front desk duties and assisted patients through out visit. Xerox Corporation, Lewisville, TX 1996 - 2009 Field Engineer 1999 - 2009 Provided high-end technical support for both hardware and software issues from t echnicians in the field. Created and implemented new inventory system for onsite staff of 20 individuals. One of four individuals chosen to go over seas and train new off-site facility. Tier 1 Support/Escalations 1998 - 1999 Worked in a high volume call center, processing complaints of irate customers an d providing resolutions for the customers in the form of dispatching technicians or escalating issues to higher authorities. Data Entry Specialist 1996-1998 Quickly and efficiently completed data entry duties utilizing 10 key while devel oping typing skills. Education ATI Career Training Center, Richardson, TX Graduated: February 8, 2011 Dental Assisting Diploma Recognized Attendance