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Lauren Kyber Harrison 443 Benthall Road Hampton, VA 23664 RESUME Employment History Phone: 434-409-5879

University of Virginia Health Sciences Systems 855 W. Main Street Charlottesville, VA 22903 October 2001 January 2009 Precertification/Preauthorization Specialist Responsible for obtaining insurance pre-authorization for diagnostic tests & pro cedures in the Digestive Health Center of Excellence and providing administrativ e support to the department. Acted as a patient advocate by assisting with navig ating the complexities of health insurance benefits. Position required: interpre tation and application of policies & procedures; understanding of CPT and ICD-9 coding; the use of independent judgment in a medical setting; facilitating effec tive telephone communications with DHC staff, MDs & Nurse Coordinators and with insurance carriers including Medicare & Medicaid. Position required professiona l phone etiquette and excellent verbal & analytic skills. Blue Ridge Poison Control Center University of Virginia Health Sciences Center Charlottesville, VA 22908 September 1991 June 2001 Certified Poison Information Specialist Providing poison information & treatment protocols to individuals, parents & pet owners, and emergency personnel; conducting follow-up calls until incident was resolved; researching specific toxins and/or pharmaceuticals for therapeutic and /or adverse effects in order to provide callers with individualized poison contr ol information; maintaining current knowledge of indigenous toxic plants & anim als in order to identify them over the phone and offer relevant treatment option s; providing educational materials; collecting all information from each call an d entering it into a specialized data collection program that was developed for the National Poison Control Center. Education Associates Degree RN Piedmont VA Community College, Charlottesville, VA Kaplan University, Chicago, IL

Bachelors Degree in Business Administration

Certifications Nursing License (RN) Commonwealth of Virginia #0001115907 ) Certified Specialist in Poison Information (currently inactive