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DARLENE VOOSEN, MBA, BSM 3058 E Des Moines Street Mesa, AZ 85213 (480) 313-2846 cell dv160431c@westpos t.

net QUALIFICATIONS SAS EG Expert user of Microsoft Office Products Data Analysis: Finance, Operations, Process Process Improvement Project Management WORK HISTORY DORTYDANCING, Mesa, AZ and Pharr, TX 8/1998 TO PRESENT Business Manager Managed all business functions for small entertainment-industry company. WOLTERS KLUWER, Phoenix, AZ /2008 TO 10/2009 Business Analyst (contractor) QA large data sets of Pharmaceutical data. 12

BLUE CROSS BLUE SHIELD OF ARIZONA, Phoenix, AZ 4/2008 TO 10/2008 Business Informatics Analyst Create and analyze large datasets of complex data for corporate decision making . BLUE CROSS BLUE SHIELD OF TEXAS, Richardson, Texas 11/1994-6/1998 Manager of Special Projects, Finance, Billing, and Eligibility Administered three departments totaling 25 direct reports. Managed financials and delivered the management reporting package providing fin ancial and quantitative decision support tools and metrics. Cultivated subject matter expertise in ERISA and self-funded insurance products along with in-depth knowledge of third-party medical claims and billing process ing systems. Reduced labor costs $100K annually by creating an integrated relational databas e management system. Improved billing response time through training and incentives to mail all bill s by the first day of each month. Product Development Manager Directed the development of BCBSTX managed care products for individual and sma ll group markets, communicating and coordinating efforts with a diverse cross se ction of the company comprising several departments. BLUE CROSS OF CALIFORNIA, Woodland Hills, California 3/1987-1/19 94 Progressed through various positions garnering increased scope and responsibilit y; hired as a secretary and promoted to a project coordinator within six months, before becoming a business analyst and then a senior business analyst. EDUCATION CALIFORNIA LUTHERAN UNIVERSITY, Thousand Oaks, California Master of Business Administration with emphasis in Management Information System s

PEPPERDINE UNIVERSITY, Culver City, California Bachelor of Science in Management; graduated top of the class and selected as va ledictorian