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Management BBA (Hons) 4th Cases for Lec 123

Management BBA (Hons) 4th Cases for Lec 123

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Financial Analyst Meeting 2004

1/18/2012

Lecture Administration
Case Studies

Principles of Management

C.F. Martins (Guitar Company) Lipschultz, Levin & Gray (CPA Firm) KFC (Fast Food Resturant)

Managers in Spotlight
Mr. Rehman Fraz Khan (Regional Manager ±KFC) Mr. Asad Hussnain Bukhari (Manager Operations ± Area Multan) Mr. Khurram Raza Zaidi (Branch Manager Bank Alflah Vehari Road Multan)
© Farhan Mir
2007 2007

© Farhan Mir
2007 2007

IMS

IMS

Lipschultz, Levin & Gray
Introduction

Lipschultz, Levin & Gray -The People¶s Company
The new way of looking at working environment

A Chartered Professional Accounting Company offering variety of financial services to individuals and small & Large organizations Stephen P. Seigel is the CEO facing new yet challenging tasks Offer Financial consultancy to variety of organizations and their people throughout the world Over 50 years of services for the accounting, tax and consultancy needs of these organizations
© Farhan Mir
2007 2007

© Farhan Mir
2007 2007

IMS

IMS

© Farhan Mir
2007 2007

© Farhan Mir
2007 2007

IMS

IMS

1

Financial Analyst Meeting 2004 1/18/2012 Lipschultz. Honesty and Openness © Farhan Mir 2007 2007 Lipschultz. human. Levin & Gray -The People¶s Company Some significant changes at the company The use of non-conventional ways to achieve the tasks The dull CPA work is carried out with new exciting ways Innovation is there every where in the company especially in the arrangements of things An example is a miniature ³Golf Course´ The idea is to create openness in the office environment where people could interact with each other © Farhan Mir 2007 2007 IMS IMS Lipschultz. innovation and commitment The setting is based on fun and exciting environment but employees are well focused on their tasks The tend to set new standards almost everyday. where to be ³great´ is not enough The core of the company is based on services offered with Integrity. Martins ±the famous guitar company The story about successful management and leadership © Farhan Mir 2007 2007 IMS IMS 2 . Levin & Gray -The People¶s Company The Different look about the company The interior is quite unique and different The giant abacus (ancient computer) A welcome wall with something about business. Levin & Gray Discussion Questions What can you tell about LLG¶s emphasis on customer service and innovation? In what ways does the organization support its employees in servicing customers and in being innovative? Would LLG¶s approach work for all CPA firms? Why or Why not? What could other managers learn from Steven Siegel? © Farhan Mir 2007 2007 C. talented & diversified employees are the key components of company¶s overall posture To have a unique and creative way of providing financial services company focuses on acquiring and maintainning group-based and friendly human resources © Farhan Mir 2007 2007 Lipschultz. Levin & Gray Discussion Questions Keeping professional excited about work that can be routine and standardized is a major challenge for Siegel. Levin & Gray -The People¶s Company The Focus on People The norms of the organization are based upon people involvement and participation Creative. How could he use technical. and conceptual skills to maintain an environment that encourages innovation and professionalism in his CPA firm? What Management Roles would Siegel will be playing? Made a presentation to potential clients assessed the feasibility of adding a new consulting service Kept employees focused on the company¶s commitment to customers © Farhan Mir 2007 2007 IMS IMS Lipschultz. F. Confidentiality.

F. Martins ±the famous guitar company Introduction Started in 1883 in United states offering acoustic guitars That makes Martin one of the longest continually owned and operated family businesses in America Martin acoustic guitars²considered the world guitars² over to be the finest you can play longevity is sustained due to Quality Innovation © Farhan Mir Excellence 2007 2007 © Farhan Mir 2007 2007 IMS IMS © Farhan Mir 2007 2007 © Farhan Mir 2007 2007 IMS IMS © Farhan Mir 2007 2007 © Farhan Mir 2007 2007 IMS IMS 3 .Financial Analyst Meeting 2004 1/18/2012 C.

F. Martins ±the famous guitar company Martins as a Leader Chris the owner travels around the world to hold instructional clinics Although company is rooted in past but Chris is ready to use non-conventional means nonChris launched a low priced model in 1990s and that paid off for Martins Chris thought if Martins worship it past then there will be no Martin left to worship Under his guidance company sales went up His management style is known as friendly and personal. Martins ±the famous guitar company The Core Survival Features Martins have also remained socially responsible and ethical by utilizing legal natural materials rather alternative wood species Martin used partially damaged woods for for their guitars It follows the CITES guidelines (Convention for International Trade in Endangered Species of Wild Fauna and Flora © Farhan Mir 2007 2007 IMS IMS C. Martins ±the famous guitar company The focus on quality A Martin guitar.Discussion Questions Chris made the statement that ³If Martins just worship its past without trying new things.Discussion Questions Which Management skills. lead and control? Kentucky Fried Chicken (KFC) The Global company that serves you with same quality and care throughout the world © Farhan Mir 2007 2007 © Farhan Mir 2007 2007 IMS IMS 4 . F. or technical. human. there won¶t be a Martin left to worship. organize. and made by worldworldrenowned skilled craftspeople. Martins ±the famous guitar companycompany. because it is crafted with the best raw materials. becomes a magical sensual experience²to completely experience² satisfy your personal aesthetics Throughout these years the management and employees have not compromised on quality The tools and techniques have changed but the quality standards have remain at the same dazzling hights © Farhan Mir 2007 2007 C.conceptual. F. F.do you think would be most important for Chris martin? How might a commitment to social responsibility affect the way managers perform the managerial functions? What management roles would Chris be playing as he Visits Martin dealership arround the world © Farhan Mir 2007 2007 IMS IMS C. F. yet firm and direct © Farhan Mir 2007 2007 C. Martins ±the famous guitar companycompany.´ What are the implications for managers throughout the company as they plan.Financial Analyst Meeting 2004 1/18/2012 C.

which is the world's largest restaurant system with over 32. President and Chief Concept Officer. Founded by Colonel Harland Sanders in 1939. 8 million customers each day.500 KFC. © Farhan Mir 2007 2007 © Farhan Mir 2007 2007 IMS IMS Kentucky Fried Chicken (KFC)(KFC)-Products © Farhan Mir 2007 2007 © Farhan Mir 2007 2007 IMS IMS © Farhan Mir 2007 2007 © Farhan Mir 2007 2007 IMS IMS 5 .Financial Analyst Meeting 2004 1/18/2012 Kentucky Fried Chicken (KFC) Introduction KFC is based in Kentucky.Taco Bell. Long John Silver's and Pizza Hut restaurants in more than 100 countries and territories. and is the world¶s most popular chicken restaurant chain.700 restaurants in more than 100 countries and territories around the world.. Inc. A&W All-American FoodŒ. KFC Division is run by Cheryl Bachelder. Kentucky Fried Chicken (KFC) KFC is part of Yum! Brands. KFC has more than 13.

for $285 million. 1952. Sold his interest in his company for $2 million to a group of investors.Fighting its ways through Success and Controversies In Pakistan Initially was subjected to questions raised about the way in which the chickens were used in the food Managers in Spotlight Inside stories about three professionals who have progressed into top management within few years Fat people filing suits against the fast food companies like KFC. Col Sanders had more than 600 franchised outlets in the US and Canada. is a Fortune 300 company Yum! Brands.g. Inc. MacDonald's and King Burger Now find itself in a fresh controversy Wild Life supporters are protesting against KFC and specially the way it ³kills´ the Chicken for Halal food © Farhan Mir 2007 2007 © Farhan Mir 2007 2007 IMS IMS 6 . Inc. RJ Reynolds & KFC.00 SS Check 1964. NOW: ± ± ± ± Yum Brands. and restaurant. global system sales totaled more than $22 billion in the year 2001. KFC went public 1971.Financial Analyst Meeting 2004 1/18/2012 © Farhan Mir 2007 2007 © Farhan Mir 2007 2007 IMS IMS From $105 to 7. is the world's largest restaurant company in terms of system units with nearly 32. 1964. PepsiCo. Inc..2 Billion © Farhan Mir 2007 2007 KFCKFC. Col. 1997. 1982. . was acquired by PepsiCo. Tricon changed it's corporation name to Yum! Brands. $840 million. Inc..Fighting its ways through Success and Controversies Standardization & Quality Global company so restaurants worldwide Maintaining quality standards worldwide is one of the successes of KFC Numerous restaurants have the same approach of making and selling products with slight variation (e. KFC was acquired by Heublein Inc. Inc. Ky. Inc. spined2002. Standard Uniform per Country) © Farhan Mir 2007 2007 IMS IMS KFCKFC. Sanders perfects secret blend of 11 herbs and spices in Corbin. 1966. spined-off of its qsr¶s into independent Tricon Global Restaurants.500 in more than 100 countries and territories. was acquired by RJ Reynolds 1986. Heublein & KFC Inc. Current Market Cap value on the NYSE is 7. Yum! Brands. Sanders started franchising his recipe door to door financed by his $105.2 Billion in 50 years            Colonel Harland D.

Asad Husnain Bukhari-Deputy BukhariManager NICOP Directorate Has recently promoted as the Deputy Manager NICOP (National ID Card for Overseas Pakistani) Project His Strengths as a Manager Pinpoint Planning & Vision Well Documented Team based Management Approach Very Technical (Technically Sound i.Financial Analyst Meeting 2004 1/18/2012 Mr. Asad Husnain Bukhari (The Beginning of a Promising Career) Introduction Got his MBA (MIS) degree in 2001 from Institute of Management Sciences Was Class CR CoolCool-Minded & Cooperative Mature & Progressive Immense Human Skills (Ability to work with variety of people with extraordinary ease) Joined a Software House as a System Analyst and Designer and worked on variety of projects especially Online Development Was always Interested in Learning so did part-time teaching partin private institutes and at BZU as well © Farhan Mir 2007 2007 Mr. Asad Husnain Bukhari (The Guy proved himself not ordinary) Successes at NSRCs His three centers were declared as the best among the various NADRA centers in Pakistan many times (a proof of his Efficiency & Effectiveness) Became famous for identifying corruption cases at NADRA An Opportunity knocked at the door NADRA wanted to establish centers in foreign offices in major countries like US & UK Conducted a test for the foreign posts and employees from 74 NADRA centers applied Asad Bukhari topped the test and was appointed at a center in UK © Farhan Mir 2007 2007 Mr. Khurram Raza Zaidi.Getting into Higher Ranks Regional Manager Operations On his return was appointed as the Regional Manager Operations (Multan) Not only was looking forward the overall operations of the region with audit and control of the region centers but was appointed as incharge of the NADRA¶s special project of Automatic Billing Machine known as ³NADRA KIOSKs´ © Farhan Mir 2007 2007 IMS IMS Mr. Asad Husnain Bukhari (The Early Days at NADRA) Joined NADRA in 2002 Joined NADRA as an Assistant Director at one of its Swift Registration Centre As Assistant Director (Incharge of the center) he was actively involved in the management functions especially planning of overall centre Since NADRA was shifting (molding itself) into a role model Public organization in Pakistan so an Incharge like Asad also was heavily involved in the Leading role A NSRC (Swift Center) is financially independent Unit and has to support itself financially so Controlling remains a definite part of any Assistant Director¶s Job © Farhan Mir 2007 2007 IMS IMS Mr.Intellectualism Zaidiwith Style and Confidence Introduction Did his Masters in Business Administration with specialization in Information Systems Was the better students in the sessions Confident Focus was on Skills rather on grades Was doubtfully the best as far as the communication skills are concerned Always focused on acquiring new skills Did many additional courses © Farhan Mir 2007 2007 IMS IMS 7 .e. knows or can develop techniques or methods to accomplish any task) Patient yet Progressive (Continuous Improvement) © Farhan Mir Professionalism & Interpersonal Skills 2007 2007 Mr. Asad Husnain Bukhari .

lead & monitor so on and so forth © Farhan Mir 2007 2007 Mr. But I think at the start of career. But you have to stick to "Flush Technique" to drain out such negative forces.Highlighting some ZaidiIssues & Remedies The first and far most important problem is keeping the team motivated on the way to achieve targets. This involves identification and taking the desired resources (both human and material resources). You have to motivate them and have to remain ahead them. you need to sacrifice your social life a bit to get long-term gains © Farhan Mir 2007 2007 IMS 8 .e. you need to be ahead of them and at least should have 30-35 perspectives of looking at things. Focus I suppose is the life blood of any achievement. you come across numerous focus busters. You are supposed to be a good learner. Leading: Leading: on the way. Khurram Raza Zaidi.Bisecting Zaidithe Managerial Position As a Branch Manager He is engaged in all managerial functions The planning is mostly done on annual basis (where they set goals and general guidelines to achieve those goals) On the way to achieve those goals he has to perform all other managerial functions i.A jump Zaidistart at one of the leading Banks Started his career at Bank Alfalah Was inducted in as a MTO (Management Trainee) and was subsequently hired as a Credit Officer Always was interested in the field of Financial Analysis and therefore settled in quickly Was the youngest MTO of his batch at that time He was very technical & intelligent and was able to adjust with different Managers during his early days at the Bank © Farhan Mir 2007 2007 Mr. There is nothing in between. You need to be ahead of your team mates. If you have 30-35 people working under you. This involves appraising the performance and identifying loopholes etc. Being the leader of the team.Financial Analyst Meeting 2004 1/18/2012 Mr. Khurram Zaidi. making budgets of human and non-human resources. Striking the Balance: Pre-occupation some times makes it difficult to strike a balance in personal and official life. mood destructors and spirit killers. Some times your team gets stuck. Updation of Knowledge Base: As a manager to better manage things. nonOrganizing: Organizing: the resources needed to get to the destination defined in the first phase.Success Zaidiwas on his way Success at Bank Alfalah After two years of rigorous efforts was appointed as the Credit Manager in 2003 Again was the youngest Credit Manager at Bank Alfalah In 2005 was promoted to open a Branch of the Bank and was the youngest branch manager In 2006 was given the charge of another Branch that was much bigger in volume His success key factors were Hard Work Technical Competency His attitude with People © Farhan Mir 2007 2007 IMS IMS Mr. © Farhan Mir 2007 2007 IMS IMS Mr. Control: Control: Basically involves measuring performances in banking. Khurram Raza Zaidi. Khurram Raza Zaidi.e. Keeping focus: Being at a centre of decision making. Khurram Raza Zaidi.Bisecting Zaidithe Managerial Position Planning: Planning: Involves defining desitnation i. He has to generate & control resources. there are definitely ups and downs. In banking either you achieve your goals or not.

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