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Designjet Error codes explained

Click on your Designjet model below to view all error codes: Designjet 1xx Designjet 2xx Designjet 3xx Designjet 4xx Designjet 500 Designjet 510 Designjet 750 / 755 Designjet 800 Designjet 1050 / 1055 Designjet 2xxx/3xxx CP Designjet 4000 Designjet 4500 Designjet 5000 / 5500 Designjet T series Designjet Z series

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Our own collection of useful videos: Need help with some of your Designjet error codes? want a quick refresher on how to replace your inks and printheads? unsure of how to print off a Designjet Config page? - then take a look at our YouTube videos below, designed especially for our customers and site visitors. We have a whole host of videos so why not subscribe to our free YouTube HPPlotter Channel for many other useful videos.

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HP Plotter - sales, repair and service of HP Plotters and HP DesignJet Printers

Sample selection:
Designjet 100 / Designjet 110 / Designjet 111 / Designjet 120 / Designjet 130 - video showing correct start up procedure Designjet 100 / Designjet 110 / Designjet 111 / Designjet 120 / Designjet 130 - how to produce a self test information page Designjet 100 / Designjet 110 / Designjet 111 / Designjet 120 / Designjet 130 - how to recognise error codes / error conditions Designjet 430 / Designjet 450 correct start up sequence Designjet 430 / Designjet 450 cartridge + data error Designjet 500 / Designjet 510 misuse (2 common ways to break items on these machines) Video showing all major components of Designjet 500, Designjet 500 plus, Designjet 510 series How to run a Designjet 750 / Designjet 755 printhead alignment How to set up a Designjet 750 / Designjet 755 onto a network How to resolve a Designjet 750 / Designjet 755 cartridge error How to print a configuration page on a Designjet 1050 / Designjet 1055 Designjet 4000 overview Designjet 4000 overview (with covers removed) How to resolve a Designjet 5000 / Designjet 5500 check printhead path error How to set up and configure a Designjet T1300 Designjet Z3200 overview

Designjet 100, Designjet 110, Designjet 111, Designjet 120, Designjet 130 error codes
To be advised Designjet 1xx error codes explained Return to top of page
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Designjet 230 & Designjet 250 error codes


To be advised

Designjet 330 & 350 error codes


To be advised

Designjet 430, Designjet 450, Designjet 455, Designjet 488 error codes
Designjet 430 / 450 error Cartridge + data + media error Primary error code explained

Designjet 500 error codes


Designjet 500 01:10 error Designjet 500 01:11 error Designjet 500 01:12 error Designjet 500 01:13 error Designjet 500 02:10 error Designjet 500 02:13 error Designjet 500 03:10 error Designjet 500 04:11 error Designjet 500 05:09 error Designjet 500 05:10 error Designjet 500 05:11 error Designjet 500 06:03 error Designjet 500 08:11 error Designjet 500 11:11 error Designjet 500 11:13 error Designjet 500 12:11 error Designjet 500 21:10 error Electronics module failure Electronics module fan failure EEROM not configured correctly Electronics module failure Carriage failure Carriage failure Power supply failure LAN card not detected Formatter or HP GL/2 card not detected Formatter not detected Formatter not detected Formatter hard drive not functioning Front panel not detected Trailing cable defective Printhead voltage: Possible trailing cable or carriage defective Attempt to resolve by cleaning printheads or possible defective carriage Service station failure Return to top of page
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HP Plotter - sales, repair and service of HP Plotters and HP DesignJet Printers

Designjet 500 21:11 error Designjet 500 22:10 error Designjet 500 41:10 error Designjet 500 41:13 error Designjet 500 42:10 error Designjet 500 43:10 error Designjet 500 43:11 error Designjet 500 56:10 error Designjet 500 56:13 error Designjet 500 61:04 error Designjet 500 61:05 error Designjet 500 62:03 error Designjet 500 63:03 error Designjet 500 64:03 error Designjet 500 64:04 error Designjet 500 65:03 error Designjet 500 71:04 error Designjet 500 71:06 error Designjet 500 72:04 error Designjet 500 73:04 error Designjet 500 79:04 error Designjet 500 81:01 error Designjet 500 81:11 error Designjet 500 85:10 error Designjet 500 86:01 error Designjet 500 86:11 error Designjet 500 86:13 error Designjet 500 87:13 error Designjet 500 93:10 error

Attempt to resolve by firmware upgrade or possible defective s/stn Ensure all inks are genuine HP or possible Ink supply station failure Paper axis (X-Axis) motor failure Paper axis motor encoder failure Scan axis (Y-Axis) motor failure Vacuum fan failure Vacuum fan not detected Drive roller encoder sensor failure Drive roller encoder sensor failure Firmware error, attempt to resolve by firmware upgrade Communication problem, try new driver & different connection method Parallel port communication error, call us to discuss LAN card communication error, attempt firmware upgrade USB port communication error, attempt firmware upgrade USB port communication error, attempt firmware upgrade Communication error, attempt firmware upgrade / driver upgrade Formatter issue, attempt firmware upgrade Out of memory, request quote for memory upgrade Scan axis firmware error, attempt firmware upgrade Servo error, Possible new electronics module Firmware error, attempt firmware upgrade Paper axis shutdown, possible defective encoder disk Paper axis shutdown, possible defective encoder disk Paper axis encoder error, possible defective encoder/sensor Carriage axis shutdown Carriage axis shutdown Carriage axis shutdown, attempt firmware upgrade Possible defective carriage assembly Ink system failure, check inks are ok & genuine HP, possible tubes assy

Designjet 510 error codes


Designjet 510 01:10 error Designjet 510 01:11 error Designjet 510 01:12 error Designjet 510 01:13 error Designjet 510 02:10 error Designjet 510 02:13 error Designjet 510 03:10 error Designjet 510 04:11 error Designjet 510 05:09 error Designjet 510 05:10 error Designjet 510 05:11 error Electronics module failure Electronics module fan failure EEROM not configured correctly Electronics module failure Carriage failure Carriage failure Power supply failure LAN card not detected Formatter or HP GL/2 card not detected Formatter not detected Formatter not detected Return to top of page
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HP Plotter - sales, repair and service of HP Plotters and HP DesignJet Printers

Designjet 510 06:03 error Designjet 510 08:11 error Designjet 510 11:11 error Designjet 510 11:13 error Designjet 510 12:11 error Designjet 510 21:10 error Designjet 510 21:11 error Designjet 510 22:10 error Designjet 510 41:10 error Designjet 510 41:13 error Designjet 510 42:10 error Designjet 510 43:10 error Designjet 510 43:11 error Designjet 510 56:10 error Designjet 510 56:13 error Designjet 510 61:04 error Designjet 510 61:05 error Designjet 510 62:03 error Designjet 510 63:03 error Designjet 510 64:03 error Designjet 510 64:04 error Designjet 510 65:03 error Designjet 510 71:04 error Designjet 510 71:06 error Designjet 510 72:04 error Designjet 510 73:04 error Designjet 510 79:04 error Designjet 510 81:01 error Designjet 510 81:11 error Designjet 510 85:10 error Designjet 510 86:01 error Designjet 510 86:11 error Designjet 510 86:13 error Designjet 510 87:13 error Designjet 510 93:10 error

Formatter hard drive not functioning Front panel not detected Trailing cable defective Printhead voltage: Possible trailing cable or carriage defective Attempt to resolve by cleaning printheads or possible defective carriage Service station failure Attempt to resolve by firmware upgrade or possible defective s/stn Ensure all inks are genuine HP or possible Ink supply station failure Paper axis (X-Axis) motor failure Paper axis motor encoder failure Scan axis (Y-Axis) motor failure Vacuum fan failure Vacuum fan not detected Drive roller encoder sensor failure Drive roller encoder sensor failure Firmware error, attempt to resolve by firmware upgrade Communication problem, try new driver & different connection method Parallel port communication error, call us to discuss LAN card communication error, attempt firmware upgrade USB port communication error, attempt firmware upgrade USB port communication error, attempt firmware upgrade Communication error, attempt firmware upgrade / driver upgrade Formatter issue, attempt firmware upgrade Out of memory, request quote for memory upgrade Scan axis firmware error, attempt firmware upgrade Servo error, Possible new electronics module Firmware error, attempt firmware upgrade Paper axis shutdown, possible defective encoder disk Paper axis shutdown, possible defective encoder disk Paper axis encoder error, possible defective encoder/sensor Carriage axis shutdown Carriage axis shutdown Carriage axis shutdown, attempt firmware upgrade Possible defective carriage assembly Ink system failure, check inks are ok & genuine HP, possible tubes assy

Designjet 750 & Designjet 755 error codes


Designjet 750 010001 error Designjet 750 010020 error Designjet 750 010021 error Designjet 750 010022 error Designjet 750 010023 error Window sensor defective, front panel required ROM test failure, possible main PCA DRAM failure replace main PCA Swath RAM failure, replace main PCA EEROM failure, clear EEROM / Replace main PCA Return to top of page
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HP Plotter - sales, repair and service of HP Plotters and HP DesignJet Printers

Designjet 750 010024 error Designjet 750 010030 error Designjet 750 010032 error Designjet 750 010033 error Designjet 750 010034 error Designjet 750 010040 error Designjet 750 010041 error Designjet 750 010050 error Designjet 750 010060 error Designjet 750 010080 error Designjet 750 020001 error Designjet 750 020002 error Designjet 750 02002x error Designjet 750 030010 error Designjet 750 04xxxx error Designjet 750 040601 error Designjet 750 05xxxx error Designjet 750 06030A error Designjet 750 06030B error Designjet 750 060308 error Designjet 750 060309 error Designjet 750 070000 error Designjet 750 070005 error Designjet 750 070006 error Designjet 750 070007 error Designjet 750 070008 error Designjet 750 070010 error Designjet 750 070020 error Designjet 750 070030 error Designjet 750 070100 error Designjet 750 0000D8 error Designjet 750 080001 error Designjet 755 010001 error Designjet 755 010020 error Designjet 755 010021 error Designjet 755 010022 error Designjet 755 010023 error Designjet 755 010024 error Designjet 755 010030 error Designjet 755 010032 error Designjet 755 010033 error Designjet 755 010034 error Designjet 755 010040 error Designjet 755 010041 error

Pen interface failure, replace main PCA Internal communication error Internal communication error Internal communication error Internal communication error X-Axis servo error Y-Axis servo error Defective Postscript SIMM Primer motor failure RS-232 data overflow Memory error, try turning off queuing & adding more RAM Memory error, try turning off queuing & adding more RAM Firmware error, replace Postscript SIMM Service station error MIO error, check MIO setup Incorrect MIO card MIO system error Mark Position not found, possible carriage assy Bad ambient temperature Problem with pen voltage Problem with pen voltage Unable to calibrate drop detect Calibration problem Calibration problem Calibration problem Calibration problem False drops detected, check your power supply is not noisy Drop detect error Drop detect error Firmware error Firmware error Postscript error Window sensor defective, front panel required ROM test failure, possible main PCA DRAM failure replace main PCA Swath RAM failure, replace main PCA EEROM failure, clear EEROM / Replace main PCA Pen interface failure, replace main PCA Internal communication error Internal communication error Internal communication error Internal communication error X-Axis servo error Y-Axis servo error

http://www.hpplotter.co.uk/designjet_errors.htm#4000[17-01-2012 13:57:22]

HP Plotter - sales, repair and service of HP Plotters and HP DesignJet Printers

Designjet 755 010050 error Designjet 755 010060 error Designjet 755 010080 error Designjet 755 020001 error Designjet 755 020002 error Designjet 755 02002x error Designjet 755 030010 error Designjet 755 04xxxx error Designjet 755 040601 error Designjet 755 05xxxx error Designjet 755 06030A error Designjet 755 06030B error Designjet 755 060308 error Designjet 755 060309 error Designjet 755 070000 error Designjet 755 070005 error Designjet 755 070006 error Designjet 755 070007 error Designjet 755 070008 error Designjet 755 070010 error Designjet 755 070020 error Designjet 755 070030 error Designjet 755 070100 error Designjet 755 0000D8 error Designjet 755 080001 error

Defective Postscript SIMM Primer motor failure RS-232 data overflow Memory error, try turning off queuing & adding more RAM Memory error, try turning off queuing & adding more RAM Firmware error, replace Postscript SIMM Service station error MIO error, check MIO setup Incorrect MIO card MIO system error Mark Position not found, possible carriage assy Bad ambient temperature Problem with pen voltage Problem with pen voltage Unable to calibrate drop detect Calibration problem Calibration problem Calibration problem Calibration problem False drops detected, check your power supply is not noisy Drop detect error Drop detect error Firmware error Firmware error Postscript error

Designjet 800 error codes


Designjet 800 01:10 error Designjet 800 01:11 error Designjet 800 01:12 error Designjet 800 01:13 error Designjet 800 02:10 error Designjet 800 02:13 error Designjet 800 03:10 error Designjet 800 04:11 error Designjet 800 05:09 error Designjet 800 05:10 error Designjet 800 05:11 error Designjet 800 06:03 error Designjet 800 08:11 error Designjet 800 11:11 error Designjet 800 11:13 error Designjet 800 12:11 error Designjet 800 21:10 error Electronics module failure Electronics module fan failure EEROM not configured correctly Electronics module failure Carriage failure Carriage failure Power supply failure LAN card not detected Formatter or HP GL/2 card not detected Formatter not detected Formatter not detected Formatter hard drive not functioning Front panel not detected Trailing cable defective Printhead voltage: Possible trailing cable or carriage defective Attempt to resolve by cleaning printheads or possible defective carriage Service station failure Return to top of page
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HP Plotter - sales, repair and service of HP Plotters and HP DesignJet Printers

Designjet 800 21:11 error Designjet 800 22:10 error Designjet 800 41:10 error Designjet 800 41:13 error Designjet 800 42:10 error Designjet 800 43:10 error Designjet 800 43:11 error Designjet 800 56:10 error Designjet 800 56:13 error Designjet 800 61:04 error Designjet 800 61:05 error Designjet 800 62:03 error Designjet 800 63:03 error Designjet 800 64:03 error Designjet 800 64:04 error Designjet 800 65:03 error Designjet 800 71:04 error Designjet 800 71:06 error Designjet 800 72:04 error Designjet 800 73:04 error Designjet 800 79:04 error Designjet 800 81:01 error Designjet 800 81:11 error Designjet 800 85:10 error Designjet 800 86:01 error Designjet 800 86:11 error Designjet 800 86:13 error Designjet 800 87:13 error Designjet 800 93:10 error

Attempt to resolve by firmware upgrade or possible defective s/stn Ensure all inks are genuine HP or possible Ink supply station failure Paper axis (X-Axis) motor failure Paper axis motor encoder failure Scan axis (Y-Axis) motor failure Vacuum fan failure Vacuum fan not detected Drive roller encoder sensor failure Drive roller encoder sensor failure Firmware error, attempt to resolve by firmware upgrade Communication problem, try new driver & different connection method Parallel port communication error, call us to discuss LAN card communication error, attempt firmware upgrade USB port communication error, attempt firmware upgrade USB port communication error, attempt firmware upgrade Communication error, attempt firmware upgrade / driver upgrade Formatter issue, attempt firmware upgrade Out of memory, request quote for memory upgrade Scan axis firmware error, attempt firmware upgrade Servo error, Possible new electronics module Firmware error, attempt firmware upgrade Paper axis shutdown, possible defective encoder disk Paper axis shutdown, possible defective encoder disk Paper axis encoder error, possible defectice encoder/sensor Carriage axis shutdown Carriage axis shutdown Carriage axis shutdown, attempt firmware upgrade Possible defective carriage assembly Ink system failure, check inks are ok & genuine HP, possible tubes assy

Designjet 1050 & Designjet 1055 error codes


Designjet 1050 0B0000 error Designjet 1050 0B0001 error Designjet 1050 0B0002 error Designjet 1050 0B0003 error Designjet 1050 0B0004 error Designjet 1050 0B0005 error Designjet 1050 0B0006 error Designjet 1050 0B0007 error Designjet 1050 0B0008 error Designjet 1050 0B0009 error Designjet 1050 0B000A error Bad Ambient Temperture Measured Bad Humidity Read Bad IDS Pressure Read ACDO Intrenal Channles Check Failure Unable To Detect Pump Unable To Detect Valve Trailing Cable Incorrectly Connected OR Fuse In Electronics Module Has Burned Unable To Detect Vacuum Fan Unable To Detect Cooling Fan Unable To Detect Aerosol Fan (Including On Right Cover) Primer Shut Down Error Return to top of page
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HP Plotter - sales, repair and service of HP Plotters and HP DesignJet Printers

Designjet 1050 0B000B error Designjet 1050 0B000C error Designjet 1050 0B000D error Designjet 1050 0B000E error Designjet 1050 0000D8 error Designjet 1050 01002D error Designjet 1050 010020 error Designjet 1050 010021 error Designjet 1050 010023 error Designjet 1050 010028 error Designjet 1050 010029 error Designjet 1050 010040 error Designjet 1050 010041 error Designjet 1050 010042 error Designjet 1050 010050 error Designjet 1050 01009X error Designjet 1050 02xxxx error Designjet 1050 04Cxxx error Designjet 1050 048xxx error Designjet 1050 048500 error Designjet 1050 060300 error Designjet 1050 060301 error Designjet 1050 060305 error Designjet 1050 060306 error Designjet 1050 060307 error Designjet 1050 060308 error Designjet 1050 060309 error Designjet 1050 06030A error Designjet 1050 06030B error Designjet 1050 070100 error Designjet 1050 080001 error Designjet 1050 09xxxx error Designjet 1050 09Axxx error Designjet 1050 09A001 error Designjet 1050 09Bxxx error Designjet 1050 09Cxxx error Designjet 1050 0A0000 error Designjet 1050 0A0010 error Designjet 1050 0A0020 error Designjet 1050 0A0030 error Designjet 1050 0A0040 error Designjet 1050 0A0050 error

Pump Or Pressure Sensor Not Working Serial Device ADC Test Failure 24 V Source Test Failure Short Circuit In Scan-Axis Motor External Library Error The Main PCA Cannot Communicate With The Carriage FirmWare DIMM Test Failure Memory Module Test Failure EEROM Test Failure EEROM Checksum Failure EEROM Write Failure Error In Paper-Axis Encoder Quadrature Error In Scan-Axis Encoder Quadrature Error In Service Station-Axis Encoder Quadrature PostScript Processing Error Error In Paper-Axis Motor Encoder PostScript/Firmware Error EIO Accessories (EIO Card/Hard Disk Drive) Error EIO Card Is From A Third Party Vendor May Not Be Fully Compliant With IIO Protocol Specification2.0 OR EIO Card Firmware Is Not Updated There Are Too Many EIO Cards Connected To Printer One Of The Printheads Has Internal Electrical Problem One Of The Printheads Has Internal Electrical Problem Thermal Shutdown Error(One Of The Printheads Has Gone Above Maximum Temperature) Problem With Printhead Selection APA Regulation Failure APA Regulation Failure Problem With Setting The Voltage Of Printheads Error In Finding The Mark Encoder The Ambient Temperature Measured Is Out Of The Normal Range Firmware Error PostScript Error EIO Accessories (EIO Card/Hard Disk Drive) Error Internal Error There Are Too Many Hard Disk Drives Connected To The Printer Internal Error Internal Error The Air Pressure Is Below The Minimum Requirement Problem In Pressurizing The Air System Error In Calibrating The APS Sensor Problem In Depressurizing Air System Ink Tubes Initialization Failure Due To Low Air Pressure The Printer Has Detected A Leak In The Tubes

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HP Plotter - sales, repair and service of HP Plotters and HP DesignJet Printers

Designjet 1050 0A0060 error Designjet 1050 0A0070 error Designjet 1050 0C0030 error Designjet 1050 0C0032 error Designjet 1050 0C1000 error Designjet 1050 0C1001 error Designjet 1050 0D00 error Designjet 1055 0B0000 error Designjet 1055 0B0001 error Designjet 1055 0B0002 error Designjet 1055 0B0003 error Designjet 1055 0B0004 error Designjet 1055 0B0005 error Designjet 1055 0B0006 error Designjet 1055 0B0007 error Designjet 1055 0B0008 error Designjet 1055 0B0009 error Designjet 1055 0B000A error Designjet 1055 0B000B error Designjet 1055 0B000C error Designjet 1055 0B000D error Designjet 1055 0B000E error Designjet 1055 0000D8 error Designjet 1055 01002D error Designjet 1055 010020 error Designjet 1055 010021 error Designjet 1055 010023 error Designjet 1055 010028 error Designjet 1055 010029 error Designjet 1055 010040 error Designjet 1055 010041 error Designjet 1055 010042 error Designjet 1055 010050 error Designjet 1055 01009X error Designjet 1055 02xxxx error Designjet 1055 04Cxxx error Designjet 1055 048xxx error Designjet 1055 048500 error Designjet 1055 060300 error Designjet 1055 060301 error Designjet 1055 060305 error

System Before The Life Of The System The Printer Has Detected A Leak In The Tubes System After The Life Of The System The Backup EEROM Contents Stored In The Tubes Systems Are Not Consistent With The Ones Required By The Firmware Bad Drop Detector Drop Detector Not Calibrated For All Printheads Primer Not Calibrated Primer Shutdown Error System Error Code Related To The Multi-roll Feeder Bad Ambient Temperture Measured Bad Humidity Read Bad IDS Pressure Read ACDO Intrenal Channles Check Failure Unable To Detect Pump Unable To Detect Valve Trailing Cable Incorrectly Connected OR Fuse In Electronics Module Has Burned Unable To Detect Vacuum Fan Unable To Detect Cooling Fan Unable To Detect Aerosol Fan (Including On Right Cover) Primer Shut Down Error Pump Or Pressure Sensor Not Working Serial Device ADC Test Failure 24 V Source Test Failure Short Circuit In Scan-Axis Motor External Library Error The Main PCA Cannot Communicate With The Carriage FirmWare DIMM Test Failure Memory Module Test Failure EEROM Test Failure EEROM Checksum Failure EEROM Write Failure Error In Paper-Axis Encoder Quadrature Error In Scan-Axis Encoder Quadrature Error In Service Station-Axis Encoder Quadrature PostScript Processing Error Error In Paper-Axis Motor Encoder PostScript/Firmware Error EIO Accessories (EIO Card/Hard Disk Drive) Error EIO Card Is From A Third Party Vendor May Not Be Fully Compliant With IIO Protocol Specification2.0 OR EIO Card Firmware Is Not Updated There Are Too Many EIO Cards Connected To Printer One Of The Printheads Has Internal Electrical Problem One Of The Printheads Has Internal Electrical Problem Thermal Shutdown Error (One Of The Printheads Has Gone Above Maximum Temperature)

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HP Plotter - sales, repair and service of HP Plotters and HP DesignJet Printers

Designjet 1055 060306 error Designjet 1055 060307 error Designjet 1055 060308 error Designjet 1055 060309 error Designjet 1055 06030A error Designjet 1055 06030B error Designjet 1055 070100 error Designjet 1055 080001 error Designjet 1055 09xxxx error Designjet 1055 09Axxx error Designjet 1055 09A001 error Designjet 1055 09Bxxx error Designjet 1055 09Cxxx error Designjet 1055 0A0000 error Designjet 1055 0A0010 error Designjet 1055 0A0020 error Designjet 1055 0A0030 error Designjet 1055 0A0040 error Designjet 1055 0A0050 error Designjet 1055 0A0060 error Designjet 1055 0A0070 error Designjet 1055 0C0030 error Designjet 1055 0C0032 error Designjet 1055 0C1000 error Designjet 1055 0C1001 error Designjet 1055 0D00 error

Problem With Printhead Selection APA Regulation Failure APA Regulation Failure Problem With Setting The Voltage Of Printheads Error In Finding The Mark Encoder The Ambient Temperature Measured Is Out Of The Normal Range Firmware Error PostScript Error EIO Accessories (EIO Card/Hard Disk Drive) Error Internal Error There Are Too Many Hard Disk Drives Connected To The Printer Internal Error Internal Error The Air Pressure Is Below The Minimum Requirement Problem In Pressurizing The Air System Error In Calibrating The APS Sensor Problem In Depressurizing Air System Ink Tubes Initialization Failure Due To Low Air Pressure The Printer Has Detected A Leak In The Tubes System Before The Life Of The System The Printer Has Detected A Leak In The Tubes System After The Life Of The System The Backup EEROM Contents Stored In The Tubes Systems Are Not Consistent With The Ones Required By The Firmware Bad Drop Detector Drop Detector Not Calibrated For All Printheads Primer Not Calibrated Primer Shutdown Error System Error Code Related To The Multi-roll Feeder

Designjet 2500CP, Designjet 2800CP, Designjet 3500CP, Designjet 3800CP error codes
Designjet 2000 010020 error Designjet 2000 010021 error Designjet 2000 010022 error Designjet 2000 010023 error Designjet 2000 010025 error Designjet 2000 010030 error Designjet 2000 010031 error Designjet 2000 010032 error Designjet 2000 010033 error Designjet 2000 010034 error Designjet 2000 010035 error Designjet 2000 010036 error Designjet 2000 010037 error Designjet 2000 010038 error The CheckSum Read On The Flash SIMM Is Incorrect The Base DRAM Or The RAM SIMM Tests Failed The SWATH RAM Test Failed A Fuse On The Main PCA Has Blown Problem Initializing The Encoder Pulse Generator One Of The Two Interconnect Boards Not Detected The Printhead Primitive Driver ASIC Test Failed Fan Test Failed - Current Not Detected In One Or Both Fans The DC Motor ASIC Test Failed One Of The DC Motor Has Failed One Of The Stepper Motors Has Failed ADC Test Failure In The Main PCA ADC Test Failure In The Carriage PCA A Printhead Voltage Could Not Be Set - Main PCA Failure Return to top of page
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HP Plotter - sales, repair and service of HP Plotters and HP DesignJet Printers

Designjet 2000 010039 error Designjet 2000 010040 error Designjet 2000 010041 error Designjet 2000 010042 error Designjet 2000 010100 error Designjet 2000 010101 error Designjet 2000 010102 error

A Printhead Voltage Could Not Be Set - Carriage PCA Failure The Ambient Temperature Measured Is Out Of The Normal Range Problem In Setting The Printhead Voltage The Status Of One Of The Optical Sensors Is Not Stable When It Should Be Error Reading In The EEROM An Action Outside The EEROM Limits Has Been Performed Physical EEROM Write And/Or Write Operations Failed. The EEROM Data That Is Written Does Not Match The Data That Is Read The Content Of The Permanent Configuration Area Of The EEROM Is Not Valid When The Printer Is initialised In Service Mode The Content Of The User Configuration Area EEROM Is Not Valid When The Printer Is initialised The Content Of The Permanent Configuration Area Of The EERom Is Not Valid When Printer Is initialised In Normal Mode One Of The Banks Of The User Area Was Corrupted While Writing Or Reading In That Area Error In Finding The Primer Home Position Error In Finding The Elevator Home Position Error In Finding The Refill Arm Home Position Error In Finding The refill Stepper Motor Home Position Error In Finding The Service Station Home Position Elevator Has A Problem Reaching A Desired Position The Refill Position In The Y-axis In Not Calibrated Problem With Fine Movement of The Y-Axis Motor Error During Initialization Of The Y-Axis MIO Card Error The MIO Card Does Not Support The MIO 6 Protocol Cards With Vision 5 Or Below Can Not Be Used With The Plotter. Version 5.1 Cards Behave As Expected But Does Not Support PML Intructions The Line Sensor Has Problems Finding The Mark Encoder The Line Sensor Is Not Functioning Properly Because There Is To Much Ambient Light Incompatible Firmware And Carriage PCA Incompatible Firmware And Line Sensor Firmware Error PostScript Error Hard Disk Drive Installed Without PostScript Problem With The Hard Disk PostScript Installed Without The Hard Disk Drive The CheckSum Read On The Flash SIMM Is Incorrect The Base DRAM Or The RAM SIMM Tests Failed The SWATH RAM Test Failed A Fuse On The Main PCA Has Blown Problem Initializing The Encoder Pulse Generator One Of The Two Interconnect Boards Not Detected The Printhead Primitive Driver ASIC Test Failed Fan Test Failed - Current Not Detected In One Or

Designjet 2000 010110 error Designjet 2000 010111 error Designjet 2000 010120 error Designjet 2000 010121 error Designjet 2000 020000 error Designjet 2000 020001 error Designjet 2000 020002 error Designjet 2000 020003 error Designjet 2000 020004 error Designjet 2000 020005 error Designjet 2000 020006 error Designjet 2000 020010 error Designjet 2000 020011 error Designjet 2000 040xxx error

Designjet 2000 040601 error

Designjet 2000 050000 error Designjet 2000 060000 error Designjet 2000 060200 error Designjet 2000 060399 error Designjet 2000 07xxxx error Designjet 2000 08xxxx error Designjet 2000 080001 error Designjet 2000 09xxxx error Designjet 2000 09004 error Designjet 2500 010020 error Designjet 2500 010021 error Designjet 2500 010022 error Designjet 2500 010023 error Designjet 2500 010025 error Designjet 2500 010030 error Designjet 2500 010031 error Designjet 2500 010032 error

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HP Plotter - sales, repair and service of HP Plotters and HP DesignJet Printers

Both Fans Designjet 2500 010033 error Designjet 2500 010034 error Designjet 2500 010035 error Designjet 2500 010036 error Designjet 2500 010037 error Designjet 2500 010038 error Designjet 2500 010039 error Designjet 2500 010040 error Designjet 2500 010041 error Designjet 2500 010042 error Designjet 2500 010100 error Designjet 2500 010101 error Designjet 2500 010102 error The DC Motor ASIC Test Failed One Of The DC Motor Has Failed One Of The Stepper Motors Has Failed ADC Test Failure In The Main PCA ADC Test Failure In The Carriage PCA A Printhead Voltage Could Not Be Set - Main PCA Failure A Printhead Voltage Could Not Be Set - Carriage PCA Failure The Ambient Temperature Measured Is Out Of The Normal Range Problem In Setting The Printhead Voltage The Status Of One Of The Optical Sensors Is Not Stable When It Should Be Error Reading In The EEROM An Action Outside The EEROM Limits Has Been Performed Physical EEROM Write And/Or Write Operations Failed. The EEROM Data That Is Written Does Not Match The Data That Is Read The Content Of The Permanent Configuration Area Of The EEROM Is Not Valid When The Printer Is Initialised In Service Mode The Content Of The User Configuration Area EEROM Is Not Valid When The Printer Is initialised The Content Of The Permanent Configuration Area Of The EERom Is Not Valid When Printer Is initialised In Normal Mode One Of The Banks Of The User Area Was Corrupted While Writing Or Reading In That Area Error In Finding The Primer Home Position Error In Finding The Elevator Home Position Error In Finding The Refill Arm Home Position Error In Finding The refill Stepper Motor Home Position Error In Finding The Service Station Home Position Elevator Has A Problem Reaching A Desired Position The Refill Position In The Y-axis In Not Calibrated Problem With Fine Movement of The Y-Axis Motor Error During Initialization Of The Y-Axis MIO Card Error The MIO Card Does Not Support The MIO 6 Protocol Cards With Vision 5 Or Below Can Not Be Used With The Plotter. Version 5.1 Cards Behave As Expected But Does Not Support PML Intructions The Line Sensor Has Problems Finding The Mark Encoder The Line Sensor Is Not Functioning Properly Because There Is Too Much Ambient Light Incompatible Firmware And Carriage PCA Incompatible Firmware And Line Sensor Firmware Error PostScript Error Hard Disk Drive Installed Without PostScript Problem With The Hard Disk PostScript Installed Without The Hard Disk Drive The CheckSum Read On The Flash SIMM Is Incorrect

Designjet 2500 010110 error Designjet 2500 010111 error Designjet 2500 010120 error Designjet 2500 010121 error Designjet 2500 025000 error Designjet 2500 025001 error Designjet 2500 025002 error Designjet 2500 025003 error Designjet 2500 025004 error Designjet 2500 025005 error Designjet 2500 025006 error Designjet 2500 020010 error Designjet 2500 020011 error Designjet 2500 040xxx error

Designjet 2500 040601 error

Designjet 2500 050000 error Designjet 2500 060000 error Designjet 2500 060200 error Designjet 2500 060399 error Designjet 2500 07xxxx error Designjet 2500 08xxxx error Designjet 2500 080001 error Designjet 2500 09xxxx error Designjet 2500 09004 error Designjet 3000 010020 error

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Designjet 3000 010021 error Designjet 3000 010022 error Designjet 3000 010023 error Designjet 3000 010025 error Designjet 3000 010030 error Designjet 3000 010031 error Designjet 3000 010032 error Designjet 3000 010033 error Designjet 3000 010034 error Designjet 3000 010035 error Designjet 3000 010036 error Designjet 3000 010037 error Designjet 3000 010038 error Designjet 3000 010039 error Designjet 3000 010040 error Designjet 3000 010041 error Designjet 3000 010042 error Designjet 3000 010100 error Designjet 3000 010101 error Designjet 3000 010102 error

The Base DRAM Or The RAM SIMM Tests Failed The SWATH RAM Test Failed A Fuse On The Main PCA Has Blown Problem Initializing The Encoder Pulse Generator One Of The Two Interconnect Boards Not Detected The Printhead Primitive Driver ASIC Test Failed Fan Test Failed - Current Not Detected In One Or Both Fans The DC Motor ASIC Test Failed One Of The DC Motor Has Failed One Of The Stepper Motors Has Failed ADC Test Failure In The Main PCA ADC Test Failure In The Carriage PCA A Printhead Voltage Could Not Be Set - Main PCA Failure A Printhead Voltage Could Not Be Set - Carriage PCA Failure The Ambient Temperature Measured Is Out Of The Normal Range Problem In Setting The Printhead Voltage The Status Of One Of The Optical Sensors Is Not Stable When It Should Be Error Reading In The EEROM An Action Outside The EEROM Limits Has Been Performed Physical EEROM Write And/Or Write Operations Failed. The EEROM Data That Is Written Does Not Match The Data That Is Read The Content Of The Permanent Configuration Area Of The EEROM Is Not Valid When The Printer Is initialised In Service Mode The Content Of The User Configuration Area EEROM Is Not Valid When The Printer Is initialised The Content Of The Permanent Configuration Area Of The EERom Is Not Valid When Printer Is initialised In Normal Mode One Of The Banks Of The User Area Was Corrupted While Writing Or Reading In That Area Error In Finding The Primer Home Position Error In Finding The Elevator Home Position Error In Finding The Refill Arm Home Position Error In Finding The refill Stepper Motor Home Position Error In Finding The Service Station Home Position Elevator Has A Problem Reaching A Desired Position The Refill Position In The Y-axis In Not Calibrated Problem With Fine Movement of The Y-Axis Motor Error During Initialization Of The Y-Axis MIO Card Error The MIO Card Does Not Support The MIO 6 Protocol Cards With Vision 5 Or Below Can Not Be Used With The Plotter. Version 5.1 Cards Behave As Expected But Does Not Support PML Instructions The Line Sensor Has Problems Finding The Mark Encoder The Line Sensor Is Not Functioning Properly Because There Is To Much Ambient Light Incompatible Firmware And Carriage PCA

Designjet 3000 010110 error Designjet 3000 010111 error Designjet 3000 010120 error Designjet 3000 010121 error Designjet 3000 030000 error Designjet 3000 030001 error Designjet 3000 030002 error Designjet 3000 030003 error Designjet 3000 030004 error Designjet 3000 030005 error Designjet 3000 030006 error Designjet 3000 020010 error Designjet 3000 020011 error Designjet 3000 040xxx error

Designjet 3000 040601 error

Designjet 3000 050000 error Designjet 3000 060000 error Designjet 3000 060200 error

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Designjet 3000 060399 error Designjet 3000 07xxxx error Designjet 3000 08xxxx error Designjet 3000 080001 error Designjet 3000 09xxxx error Designjet 3000 09004 error Designjet 3500 010020 error Designjet 3500 010021 error Designjet 3500 010022 error Designjet 3500 010023 error Designjet 3500 010025 error Designjet 3500 010030 error Designjet 3500 010031 error Designjet 3500 010032 error Designjet 3500 010033 error Designjet 3500 010034 error Designjet 3500 010035 error Designjet 3500 010036 error Designjet 3500 010037 error Designjet 3500 010038 error Designjet 3500 010039 error Designjet 3500 010040 error Designjet 3500 010041 error Designjet 3500 010042 error Designjet 3500 010100 error Designjet 3500 010101 error Designjet 3500 010102 error

Incompatible Firmware And Line Sensor Firmware Error PostScript Error Hard Disk Drive Installed Without PostScript Problem With The Hard Disk PostScript Installed Without The Hard Disk Drive The CheckSum Read On The Flash SIMM Is Incorrect The Base DRAM Or The RAM SIMM Tests Failed The SWATH RAM Test Failed A Fuse On The Main PCA Has Blown Problem Initializing The Encoder Pulse Generator One Of The Two Interconnect Boards Not Detected The Printhead Primitive Driver ASIC Test Failed Fan Test Failed - Current Not Detected In One Or Both Fans The DC Motor ASIC Test Failed One Of The DC Motor Has Failed One Of The Stepper Motors Has Failed ADC Test Failure In The Main PCA ADC Test Failure In The Carriage PCA A Printhead Voltage Could Not Be Set - Main PCA Failure A Printhead Voltage Could Not Be Set - Carriage PCA Failure The Ambient Temperature Measured Is Out Of The Normal Range Problem In Setting The Printhead Voltage The Status Of One Of The Optical Sensors Is Not Stable When It Should Be Error Reading In The EEROM An Action Outside The EEROM Limits Has Been Performed Physical EEROM Write And/Or Write Operations Failed. The EEROM Data That Is Written Does Not Match The Data That Is Read The Content Of The Permanent Configuration Area Of The EEROM Is Not Valid When The Printer Is initialised In Service Mode The Content Of The User Configuration Area EEROM Is Not Valid When The Printer Is initialised The Content Of The Permanent Configuration Area Of The EERom Is Not Valid When Printer Is initialised In Normal Mode One Of The Banks Of The User Area Was Corrupted While Writing Or Reading In That Area Error In Finding The Primer Home Position Error In Finding The Elevator Home Position Error In Finding The Refill Arm Home Position Error In Finding The refill Stepper Motor Home Position Error In Finding The Service Station Home Position Elevator Has A Problem Reaching A Desired Position The Refill Position In The Y-axis is Not Calibrated Problem With Fine Movement of The Y-Axis Motor Error During Initialization Of The Y-Axis

Designjet 3500 010110 error Designjet 3500 010111 error Designjet 3500 010120 error Designjet 3500 010121 error Designjet 3500 035000 error Designjet 3500 035001 error Designjet 3500 035002 error Designjet 3500 035003 error Designjet 3500 035004 error Designjet 3500 035005 error Designjet 3500 035006 error Designjet 3500 020010 error Designjet 3500 020011 error

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Designjet 3500 040xxx error

MIO Card Error The MIO Card Does Not Support The MIO 6 Protocol Cards With Vision 5 Or Below Can Not Be Used With The Plotter. Version 5.1 Cards Behave As Expected But Does Not Support PML Instructions The Line Sensor Has Problems Finding The Mark Encoder The Line Sensor Is Not Functioning Properly Because There Is Too Much Ambient Light Incompatible Firmware And Carriage PCA Incompatible Firmware And Line Sensor Firmware Error PostScript Error Hard Disk Drive Installed Without PostScript Problem With The Hard Disk PostScript Installed Without The Hard Disk Drive

Designjet 3500 040601 error

Designjet 3500 050000 error Designjet 3500 060000 error Designjet 3500 060200 error Designjet 3500 060399 error Designjet 3500 07xxxx error Designjet 3500 08xxxx error Designjet 3500 080001 error Designjet 3500 09xxxx error Designjet 3500 09004 error

Designjet 4000 error codes


Designjet 4000 01.0:03 error Designjet 4000 01.0:10 error Designjet 4000 01.1:10 error Designjet 4000 01.2:10 error Designjet 4000 02:10 error Designjet 4000 02.1:10 error Designjet 4000 03:10 error Designjet 4000 05.1:10 error Designjet 4000 05.3:10 error Designjet 4000 06:03 error Designjet 4000 06:10 error Designjet 4000 07:10 error Designjet 4000 08:10 error Designjet 4000 11:10 error Designjet 4000 13.n:10 error Designjet 4000 21:03 error Designjet 4000 21:12 error Designjet 4000 21:13 error Designjet 4000 23:10 error Designjet 4000 24:03 error Designjet 4000 24:10 error Designjet 4000 26.0:01 error Designjet 4000 26.1:01 error Designjet 4000 26.2:01 error Designjet 4000 26.3:01 error Designjet 4000 26.n:10 error Designjet 4000 26:14 error Designjet 4000 27:03 error Designjet 4000 27:14 error Error Impact 12C Channel Problem With The Gamut PCI PCA Problem With The PrintMech PCA ISS PCA Faulty - Humidity Sensor Out Of Scale Or NVM Backup Failure Encoder Seems To Be Wrong Problem With The Carriage PCA Problem With The Power Supply Unit CPU Fan Is Stopped Or Burnt Main Memory Size Failure NVM File Has Bad CRC Main NVM Failure - Not Detected, Read/Write Failed Or Readback Error Aerosol Fan Drive Burnt Problem With Front Panel Trailing Cable Does Not Seem To Be Detected Problem Starting Acumen Supplies Service Station Servo Shutdown Fail Moving Service Station Problem With The Service Station Problem With The APS Ink Setup failure(Ink Supply Tubes Purge Failed) Broken Bag Detected in Ink Cartridge Bad Contact Detected In ISS Slot 0 Floater Bad Contact Detected In ISS Slot 1 Floater Bad Contact Detected In ISS Slot 2 Floater Bad Contact Detected In ISS Slot 3 Floater Order Of Ink Supplies Incorrect A Wrong Ink Cartridge Has Been Detected An Error Has Occurred In Printhead Detection A Wrong Printhead Has Been Detected Return to top of page
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Designjet 4000 29.0:01 error Designjet 4000 29.1:01 error Designjet 4000 29.2:01 error Designjet 4000 29.3:01 error Designjet 4000 29.4:01 error Designjet 4000 29.5:01 error Designjet 4000 29.6:01 error Designjet 4000 29.7:01 error Designjet 4000 41:03 error Designjet 4000 41:10 error Designjet 4000 42:03 error Designjet 4000 42:10 error Designjet 4000 43:10 error Designjet 4000 44:10 error Designjet 4000 44:11 error Designjet 4000 51:10 error Designjet 4000 51.1:10 error Designjet 4000 52:10 error Designjet 4000 53:10 error Designjet 4000 54:10 error Designjet 4000 55:10 error Designjet 4000 56:03 error Designjet 4000 56:10 error Designjet 4000 61:01 error Designjet 4000 61:04.1 error Designjet 4000 61:08.1 error Designjet 4000 63:04 error Designjet 4000 64:04 error Designjet 4000 65:04 error Designjet 4000 66:08 error Designjet 4000 67:04 error

Printhead Cleaner Not Inserted Correctly In Slot 1 Printhead Cleaner Not Inserted Correctly In Slot 2 Printhead Cleaner Not Inserted Correctly In Slot 3 Printhead Cleaner Not Inserted Correctly In Slot 4 Printhead Cleaner Not Inserted Correctly In Slot 5 Printhead Cleaner Not Inserted Correctly In Slot 6 Printhead Cleaner Not Inserted Correctly In Slot 7 Printhead Cleaner Not Inserted Correctly In Slot 8 Electrical Current Limit In Media-Axis Motor Electrical Fault In Media-Axis Motor Elecrtical Current Limit In Scan-Axis Motor Electrical Fault In Scan-Axis Motor Vacuum Fan Has Stopped Functioning Problem With The Aerosol Fan Aerosol Fan Not Connected Window Sensor Failure PHC Access Door Sensor Failure Drop Detector Switch On/Off Failure Media Sensor Failure Media Lever Sensor failure Problem With The Line Sensor Analog Encoder Calibration Failed Analog Encoder Calibration Failed The File Format Is Incorrect And The Printer Cannot Process The Job The Postscript Fonts Are Missing. Upgrade The Firmware The File Cannot Be Printed Because It Is Password Protected Input/Output Problem Through The Network Card Input/Output Problem Through The USB Port Input/Output Problem Through An Unknown Port Cannot Print File On Current Paper Type. The Paper Type Has Changed Since The File Was Sent Input/Output Problem Through a Fireware Port Non-critical permanent data was lost. This does not prevent the printer working, only that internal life counters will not be recorded untill the printer is restarted Out of memory failure Out of memory failure Defult serial Number found in the main and back up NVM. It seems that both the Ink Supply and Hard Disk Drive have been replaced together Generic Firmware error Servo error Failed getting part number/serial number Error uploading firmware Old vacuum fan detected - upgrade the firmware Out of disk space - data was lost Embedded web server internal software error

Designjet 4000 68:03 error

Designjet 4000 71:03 error Designjet 4000 71:04 error Designjet 4000 71:19 error Designjet 4000 72:04 error Designjet 4000 73:03 error Designjet 4000 74:00 error Designjet 4000 74:01 error Designjet 4000 74:04 error Designjet 4000 76:03 error Designjet 4000 77:04 error

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Designjet 4000 79:03 error Designjet 4000 79:04 error Designjet 4000 79.1:04 error Designjet 4000 81:01 error Designjet 4000 81:03 error Designjet 4000 81:10 error Designjet 4000 85:03 error Designjet 4000 86:01 error Designjet 4000 86:03 error Designjet 4000 86:10 error Designjet 4000 86:11 error Designjet 4000 91:10 error Designjet 4000 93:11 error Designjet 4000 98:02 error

Generic firmware error Generic firmware error CDS server lost connection with client Paper servo shutdown It was impossible to correctly stop the servo before setting the encoder position Fail starting paper motor Problem finding the drive roller zero Carriage servo shutdown Scan-axis lenght test failure Initialising scan-axis motor failure Scan-axis length too short Repeated printhead issue Unable to pressurise the IDS Switching to lower performance due to printhead quality

Designjet 4500 error codes


Designjet 4500 01.0:03 error Designjet 4500 01.0:10 error Designjet 4500 01.1:10 error Designjet 4500 01.2:10 error Designjet 4500 02:10 error Designjet 4500 02.1:10 error Designjet 4500 03:10 error Designjet 4500 05.1:10 error Designjet 4500 05.3:10 error Designjet 4500 06:03 error Designjet 4500 06:10 error Designjet 4500 07:10 error Designjet 4500 08:10 error Designjet 4500 11:10 error Designjet 4500 13.n:10 error Designjet 4500 21:03 error Designjet 4500 21:12 error Designjet 4500 21:13 error Designjet 4500 23:10 error Designjet 4500 24:03 error Designjet 4500 24:10 error Designjet 4500 26.0:01 error Designjet 4500 26.1:01 error Designjet 4500 26.2:01 error Designjet 4500 26.3:01 error Designjet 4500 26.n:10 error Designjet 4500 26:14 error Designjet 4500 27:03 error Error Impact 12C Channel Problem With The Gamut PCI PCA Problem With The PrintMech PCA ISS PCA Faulty - Humidity Sensor Out Of Scale Or NVM Backup Failure Encoder Seems To Be Wrong Problem With The Carriage PCA Problem With The Power Supply Unit CPU Fan Is Stoppede Or Burnt Main Memory Size Failure NVM File Has Bad CRC Main NVM Failure - Not Detected, Read/Write Failed Or Readback Error Aerosol Fan Drive Burnt Problem With Front Panel Trailing Cable Does Not Seem To Be Detected Problem Starting Acumen Supplies Service Station Servo Shutdown Fail Moving Service Station Problem With The Service Station Problem With The APS Ink Setup failure (Ink Supply Tubes Purge Failed) Broken Bag Detected in Ink Cartridge Bad Contact Detected In ISS Slot 0 Floater Bad Contact Detected In ISS Slot 1 Floater Bad Contact Detected In ISS Slot 2 Floater Bad Contact Detected In ISS Slot 3 Floater Order Of Ink Supplies Incorrect A Wrong Ink Cartridge Has Been Detected An Error Has Occurred In Printhead Detection Return to top of page
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Designjet 4500 27:14 error Designjet 4500 29.0:01 error Designjet 4500 29.1:01 error Designjet 4500 29.2:01 error Designjet 4500 29.3:01 error Designjet 4500 29.4:01 error Designjet 4500 29.5:01 error Designjet 4500 29.6:01 error Designjet 4500 29.7:01 error Designjet 4500 41:03 error Designjet 4500 41:10 error Designjet 4500 42:03 error Designjet 4500 42:10 error Designjet 4500 43:10 error Designjet 4500 44:10 error Designjet 4500 44:11 error Designjet 4500 51:10 error Designjet 4500 51.1:10 error Designjet 4500 52:10 error Designjet 4500 53:10 error Designjet 4500 54:10 error Designjet 4500 55:10 error Designjet 4500 56:03 error Designjet 4500 56:10 error Designjet 4500 61:01 error Designjet 4500 61:04.1 error Designjet 4500 61:08.1 error Designjet 4500 63:04 error Designjet 4500 64:04 error Designjet 4500 65:04 error Designjet 4500 66:08 error Designjet 4500 67:04 error

A Wrong Printhead Has Been Detected Printhead Cleaner Not Inserted Correctly In Slot 1 Printhead Cleaner Not Inserted Correctly In Slot 2 Printhead Cleaner Not Inserted Correctly In Slot 3 Printhead Cleaner Not Inserted Correctly In Slot 4 Printhead Cleaner Not Inserted Correctly In Slot 5 Printhead Cleaner Not Inserted Correctly In Slot 6 Printhead Cleaner Not Inserted Correctly In Slot 7 Printhead Cleaner Not Inserted Correctly In Slot 8 Electrical Current Limit In Media-Axis Motor Electrical Fault In Media-Axis Motor Electrical Current Limit In Scan-Axis Motor Electrical Fault In Scan-Axis Motor Vacuum Fan Has Stopped Functioning Problem With The Aerosol Fan Aerosol Fan Not Connected Window Sensor Failure PHC Access Door Sensor Failure Drop Detector Switch On/Off Failure Media Sensor Failure Media Lever Sensor failure Problem With The Line Sensor Analog Encoder Calibration Failed Analog Encoder Calibration Failed The File Format Is Incorrect And The Printer Cannot Process The Job The Postscript Fonts Are Missing. Upgrade The Firmware The File Cannot Be Printed Because It Is Password Protected Input/Output Problem Through The Network Card Input/Output Problem Through The USB Port Input/Output Problem Through An Unknown Port Cannot Print File On Current Paper Type. The Paper Type Has Changed Since The File Was Sent Input/Output Problem Through a Fireware Port Non-critical permanent data was lost. This does not prevent the printer working, only that internal life counters will not be recorded until the printer is restarted Out of memory failure Out of memory failure Default serial Number found in the main and back up NVM. It seems that both the Ink Supply and Hard Disk Drive have been replaced together Generic Firmware error Servo error Failed getting part number/serial number Error uploading firmware Old vacuum fan detected - upgrade the firmware

Designjet 4500 68:03 error

Designjet 4500 71:03 error Designjet 4500 71:04 error Designjet 4500 71:19 error Designjet 4500 72:04 error Designjet 4500 73:03 error Designjet 4500 74:00 error Designjet 4500 74:01 error Designjet 4500 74:04 error

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Designjet 4500 76:03 error Designjet 4500 77:04 error Designjet 4500 79:03 error Designjet 4500 79:04 error Designjet 4500 79.1:04 error Designjet 4500 81:01 error Designjet 4500 81:03 error Designjet 4500 81:10 error Designjet 4500 85:03 error Designjet 4500 86:01 error Designjet 4500 86:03 error Designjet 4500 86:10 error Designjet 4500 86:11 error Designjet 4500 91:10 error Designjet 4500 93:11 error Designjet 4500 98:02 error

Out of disk space - data was lost Embedded web server internal software error Generic firmware error Generic firmware error CDS server lost connection with client Paper servo shutdown It was impossible to correctly stop the servo before setting the encoder position Fail starting paper motor Problem finding the drive roller zero Carriage servo shutdown Scan-axis length test failure Initialising scan-axis motor failure Scan-axis length too short Repeated printhead issue Unable to pressurise the IDS Switching to lower performance due to printhead quality

Designjet 5000 & Designjet 5500 error codes


Designjet 5000/5500 ffff ffff xxxxxxxx error Designjet 5000 / 5500 ffff ffff 02b301b0 error Designjet 5000 / 5500 ffff ffff 01dcxxxx error Designjet 5000 / 5500 ffff ffff 030d0170 or 030d0171 error General firmware error Return to top of page This error usually appears at the beginning of Request a service/repair estimate Printhead Alignment due to a firmware bug. If Request a spare parts/maintenance kit price requent, upgrade firmware to A.02.xx There is a problem with the I/O Card (happens Find HP Designjet drivers View ink / paper / printhead prices during power up) At power-up, the Printer thinks it is smaller than 42 Buy a replacement Designjet Emergency Designjet hire / rental inches This error code only appears if the Main PCA was replaced without removing the media from the printer, because the firmware tries to find the last media information in the EEROM. Since the information cannot be found, this error code is displayed. Remove media and re-boot the printer. If the Window is opened during the cutting operation, the Printer hangs and the Carriage suddenly stops. If you press any key on the front panel ffff ffff 03450097 may be displayed. Re-boot the Printer and make sure that the Window is never opened during the cutting operation. Upgrade to any A.02.xx firmware release This firmware error code is related to the detection of the Printhead cleaners by the line sensor. It always happens during initialisation, while checking the Printhead Cleaners. In most cases, it is a problem of incorrectly inserted Printhead Cleaners, but it can also be caused by a service station fault. This is an internal general error code which can appear during the Printhead Alignment process. The chance of this error appearing is less than 0.5% and there is nothing wrong with the printer. Re-boot the printer and error code should not appear again. The main PCA cannot communicate with the Carriage EEROM Test failure This error code appears when the power supply detects a low spike (e.g. due to a temporary loss of tension). There is nothing wrong with the Printer. Re0boot the printer and error code should not appear again. Error in Paper-axis Encoder quadrature Error in Scan-axis Encoder quadrature

Designjet 5000 / 5500 ffff ffff 031609xx error

Designjet 5000 / 5500 ffff ffff 03450097 error

Designjet 5000 / 5500 ffff ffff 036000bd error

Designjet 5000 / 5500 ffff ffff 036e0136 error

Designjet 5000 / 5500 01002D error (Non-Continuable) Designjet 5000 / 5500 010023 error (Non-Continuable)

Designjet 5000 / 5500 010030 error 034c095e

Designjet 5000 / 5500 010040 error Designjet 5000 / 5500 010041 error

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Designjet 5000 / 5500 010042 error Designjet 5000 / 5500 010090 error (Continuable) Designjet 5000 / 5500 010091 error (Continuable) Designjet 5000 / 5500 010092 error (Continuable) Designjet 5000 / 5500 011000 error

Error in Service Station-axis Encoder quadrature Error in Paper-axis Motor Encoder Error in Paper-axis Motor Encoder Mark Encoder position not detected on Drive Roller NIB Crash. Power printer off and on again using the power switch at the back of the printer This is an error that is related to the parallel port. It happens normally in new printers and only once (it is unlikely to happen again). Even if the error appears again, there is nothing wrong with the Printer. Lens has problems reading the Mark Encoder on the Drive Roller Lens has problems reading the Mark Encoder on the Drive Roller Bad line sensor Line sensor not connected correctly APS Failure APS Failure Error in calibrating the APS sensor Problem in Depressurizing Air System APS Failure The printer had detected a leak in the Tubes System (should only appear in printers with the Ink Leak Detector installed) The Printer has detected a leak in the Tubes System (should only appear in printers with the Ink Leak Detector installed) The Backup EEROM contents stored in the Hard Disk Drive are not consistent with the ones required by the firmware Bad Ambient Temperature measured Bad humidity read Bad IDS pressure read ADC0 Internal channels check Failure APS Failure APS Failure The trailing cable has been incorrectly connected Unable to detect Fan (X= 7-Vacuum, 8-Cooling, 9Aerosol) This firmware error code is related to the detection of the printhead cleaners by the line sensor. It always happens during initialisation, while checking the printhead cleaners. In most cases, it is a problem of incorrectly inserted printhead cleaners, but it can also be caused by the service station. Primer Shutdown Error APS Failure Serial Device ADC test failure 24 V source test failure At power-up, the Printer thinks it is smaller than 42 inches. Only applicable to Designjet 5500 series. Unable to detect the Heater. If this error appears, all settings related to the heater will disappear from the front panel. Drop detect failure Drop detector not calibrated or the calibration settings have been lost

Designjet 5000 / 5500 040000 error 01E603D9

Designjet 5000 / 5500 050000 error (Continuable) Designjet 5000 / 5500 050001 error (Continuable) Designjet 5000 / 5500 06030C error Designjet 5000 / 5500 06040C error Designjet 5000 / 5500 0A0000 error Designjet 5000 / 5500 0A0010 error Designjet 5000 / 5500 0A0020 error Designjet 5000 / 5500 0A0030 error Designjet 5000 / 5500 0A0040 error Designjet 5000 / 5500 0A0050 error (Non-Continuable)

Designjet 5000 / 5500 0A0060 error (Non-Continuable)

Designjet 5000 / 5500 0A0070 error (Continuable) Designjet 5000 / 5500 0B0000 error Designjet 5000 / 5500 0B0001 error Designjet 5000 / 5500 0B0002 error Designjet 5000 / 5500 0B0003 error Designjet 5000 / 5500 0B0004 error Designjet 5000 / 5500 0B0005 error Designjet 5000 / 5500 0B0006 error Designjet 5000 / 5500 0B000X error

Designjet 5000 / 5500 0B0010 xxxxxxxx error

Designjet 5000 / 5500 0B000A error Designjet 5000 / 5500 0B000B error Designjet 5000 / 5500 0B000C error Designjet 5000 / 5500 0B000D error Designjet 5000 / 5500 0B000E error

Designjet 5500 0B000F error (Continuable)

Designjet 5000 / 5500 0C0030 error Designjet 5000 / 5500 0C0032 error (Continuable)

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Designjet 5000 / 5500 0C0040 error

Designjet 5000 / 5500 0C00FF error

Designjet 5000 / 5500 0C1000 error Designjet 5000 / 5500 0C1001 error Designjet 5000 / 5500 0D0000 error Designjet 5000 / 5500 0D0000 033f019C Designjet 5000 / 5500 0D0002 error (Continuable)

Error in Printhead Drop Detection. This error code appears when the Printer detects that the same area of nozzles do not work in different Printheads. The possible causes are either fibres or a piece of paper in the Drop Detector or that the Scan-Axis reference is incorrect Print Mask could not be generated. The mask generation algorithm could not generate the print mask. Possible causes are memory corruption, print mode definition incompatible with mask restrictions (if using an external RIP). This cause is not likely to be the Printhead because if it was, the Printhead would be marked as XX21 REPLACE. Primer not calibrated or the calibration settings have been lost Primer Shutdown Error No media profiles available No media profiles available Insufficient memory to Initialize HPGL2/RTL. The minimum memory required is 96 MB so verify memory installed on the printer. This error usually appears at the beginning of printhead alignment due to a firmware bug. If error appears frequently upgrade to firmware release A.02.xx This is an internal general error code which can appear during the Printhead Alignment process. The chance of this error appearing is less than 0.5% and there is nothing wrong with the Printer. Re-boot the printer and the error code should not appear again After cutting the media, the Printer cannot deactivate the cutter This is an error related to an internal crash involving media profiles and memory Refer to System Error Code 0F0200 00b007bc This is an error that is related to the Parallel Port. It happens normally in New Printers and only once (it is unlikely to appear again). Even if the error appears again, there is nothing wrong with the printer After cutting the media, the Printer cannot deactivate the cutter This is an error related to the Hard Disk Drive, either the connections are bad or the Hard Disk Drive or the Main PCA are defective This is an error that is related to the Hard Disk Drive, either the connections are bad or the Hard Disk Drive and/or the Main PCA are defective.

Designjet 5000 / 5500 0D0003 xxxxxxxx error (NonContinuable)

Designjet 5000 / 5500 0D0004 xxxxxxxx error (NonContinuable) Designjet 5000 / 5500 0D0005 03180382 error (NonContinuable)

Designjet 5000 / 5500 0FXXXX error (Non-Continuable) A firmware error has occurred Designjet 5000 / 5500 0F0200 00b007bc error Designjet 5000 / 5500 0F0200 00b007E5 error

Designjet 5000 / 5500 0F0200 01E603d2 error

Designjet 5000 / 5500 0F0100 03180382 error (NonContinable) Designjet 5000 / 5500 1f500XX error (Boot Failed)

Designjet 5000 / 5500 e50000 error

Designjet T770, Designjet T790, Designjet T1200, Designjet T1200HD, Designjet T1300, Designjet T2300, Designjet T7100
Designjet T series 01.0:YZ error Designjet T series 01.1:YZ error Designjet T series 01.2:YZ error Designjet T series 02.1:YZ error Designjet T series 02.2:YZ error Designjet T series 03:YZ error Designjet T series 05.1:YZ error Designjet T series 06:YZ error Designjet T series 08:YZ error Designjet T series 11:YZ error Designjet T series 12.n:YZ error HCI queue does not end after 2 seconds - problem Return to top of page with formatter and/or main board NVM backup: not found, read, write or read back Request a service/repair estimate Request a spare parts/maintenance kit price error Print mech PCA fault or NVM backup failure Encoder seems to be wrong Problem with the Carriage PCA Problem with Power Supply Unit CPU Fan is stopped or burnt Main NVM failure - not detected, read/write failed or readback error Problem with the Front Panel Trailing cable does not seem to be detected Carriage & PCA Main doesn't detect pens
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Designjet T series 21:YZ error Designjet T series 21.1:YZ error Designjet T series 22.0:YZ error Designjet T series 22.1:YZ error Designjet T series 24:YZ error Designjet T series 26.n:YZ error Designjet T series 27:YZ error Designjet T series 29.n:YZ error Designjet T series 31:YZ error Designjet T series 38:YZ error Designjet T series 41:YZ error Designjet T series 41.1:YZ error Designjet T series 42:YZ error Designjet T series 44:YZ error Designjet T series 45:YZ error Designjet T series 47:YZ error Designjet T series 48:YZ error Designjet T series 51:YZ error Designjet T series 52:YZ error Designjet T series 55:YZ error Designjet T series 56:YZ error

Fail moving Service Station Service Station servo shutdown ISS left BPSO error. (Supplies 0, 1, 2). ISS left BPS1 error. (Supplies 3, 4, 5). Ink Setup failure (Ink Delivery System (IDS) Tubes purge failed). Order of Ink Supplies incorrect An error has occurred in Printhead detection An error has occurred in Printhead detection An error has been detected with the cutter An error has been detected with the Media Output Tray Electrical fault or current limit in Media-Axis Motor Electrical fault or current limit in Media-Axis Motor Electrical fault or current limit in Scan-Axis Motor Fan electrical fault, or not connected An error with the Rewinder System has been detected Star wheels motor error PPS system failure Window Sensor failure The printer has detected a problem with the Drop Detector Problem with the Line Sensor. The printer has detected a failure to access Line Sensor EEPROM. Drive roller analog encoder sensor fail or calibration failed The Line Sensor of the printer is not functioning correctly. Either the line sensor shutter has failed to open, there is a failure to communicate with the Line Sensor, the Line Sensor is not calibrated correctly, or the firmware is not compatible with the Line Sensor. The file format is incorrect and the Printer cannot process the job PC Interface Input/Output problem through the Network Card Input/Output problem through the USB port Memory Driver Internal I/O error, I/O Socket Manager Internal I/O error Cannot print file on current paper type. The paper type has changed since the file was sent, so the file cannot be printed on the paper type currently loaded. Input/Output problem through a Firewire Port Loss of engine counters tracking Out of memory failure Default Serial Number found in the main and backup NVM. It seems that both the Print Mech PCA and Hard Disk Drive have been replaced together Generic Firmware error Servo Error Error uploading firmware update file Error uploading media profile update file Preventative maintenance Kit #1 counter active (Scan Axis Components, Ink Supply Tubes, Trailing Cable, Carriage)

Designjet T series 58:YZ error

Designjet T series 61:YZ error Designjet T series 62:YZ error Designjet T series 63:YZ error Designjet T series 64:YZ error Designjet T series 65:YZ error

Designjet T series 66:YZ error

Designjet T series 67:YZ error Designjet T series 68:YZ error Designjet T series 71:YZ error

Designjet T series 71:19 error

Designjet T series 72:YZ error Designjet T series 73:YZ error Designjet T series 74:YZ error Designjet T series 74.1:YZ error Designjet T series 75.1:YZ error

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Designjet T series 75.2:YZ error Designjet T series 75.3:YZ error Designjet T series 75.4:YZ error Designjet T series 76:YZ error Designjet T series 77:YZ error Designjet T series 78:YZ error Designjet T series 78:1:YZ error Designjet T series 79:YZ error Designjet T series 79.1:YZ error Designjet T series 81:YZ error Designjet T series 81.1:YZ error Designjet T series 84:YZ error Designjet T series 85:YZ error Designjet T series 86:YZ error Designjet T series 87:YZ error Designjet T series 93:YZ error Designjet T series 94:YZ error Designjet T series 94.1:YZ error Designjet T series 98:YZ error

Preventative maintenance Kit #2 counter active Preventative maintenance Kit #3 counter active (Cutter Assembly) Preventative maintenance Kit #4 counter active Hard disk drive is full Web access application. the web server is not functioning correctly Borderless printing not possible. Setting ignore Media settings area missing in media settings file Generic Firmware error Recoverable firmware error that does not stop the printing process Problem with paper advance Problem finding the Drive Roller zero Back tension servo shutdown (roll feeding) Problem finding the Drive Roller zero Possible paper jam Problem finding the Scan-axi encoder reading Unable to pressurize the Ink Delivery System Colour calibration error Profiling algorithm failed Automatic backup print mode enabled

Designjet Z6100 (for other Z series machines please scroll below)


Designjet Z series SE 01.0:10 error

Main PCA hardware failure PrintMech PCA hardware failure ISS Top PCA communication failure ISS Bottom PCA communication failure Carriage PCA communication failure Power distribution failure Formatter communication failure with ISS Formatter CPU fan stoped or burnt Main NVM communication failure Main NVM communication failure Front Panel communication failure Trailing Cable does not seem to be connected PrintMech to Interconnect cable does not seem to be connected PrintMech to Interconnect Data 1 cable does not seem to be connected PrintMech to Interconnect Data 2 cable does not seem to be connected Main PCA to PrintMech Black 1 cable does not seem to be connected Main PCA to PrintMech Blue 2 cable does not seem to be connected Service Station electrical current limit Service Station jam Air Pressurization System failure; unable to pressurize or depressurize tubes Ink Supply Tubes purge failure

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Designjet Z series SE 01.1:10 error Designjet Z series SE 01.2:10 error Designjet Z series SE 01.3:10 error Designjet Z series SE 02.1:10 error Designjet Z series SE 03:10 error Designjet Z series SE 05:10 error Designjet Z series SE 05.1:10 error Designjet Z series SE 06:03 error Designjet Z series SE 06:10 error Designjet Z series SE 08:11 error Designjet Z series SE 11:10 error Designjet Z series SE 17.0:11 error Designjet Z series SE 17.1:11 error Designjet Z series SE 17.2:11 error Designjet Z series SE 17.3:11 error Designjet Z series SE 17.4:11 error Designjet Z series SE 21:03 error Designjet Z series SE 21:13 error Designjet Z series SE 23:10 error Designjet Z series SE 24:03 error

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Designjet Z series SE 24:10 error Designjet Z series SE 24:11 error Designjet Z series SE 24.1:11 error Designjet Z series SE 26.0:01 error Designjet Z series SE 26.1:01 error Designjet Z series SE 26.2:01 error Designjet Z series SE 26.3:01 error Designjet Z series SE 26.4:01 error Designjet Z series SE 26.5:01 error Designjet Z series SE 26.6:01 error Designjet Z series SE 26.7:01 error Designjet Z series SE 27.1:01 error Designjet Z series SE 27.2:01 error Designjet Z series SE 27.3:01 error Designjet Z series SE 27.4:01 error Designjet Z series SE 27.5:01 error Designjet Z series SE 27.6:01 error Designjet Z series SE 27.7:01 error Designjet Z series SE 27.8:01 error Designjet Z series SE 28.1:01 error Designjet Z series SE 28.2:01 error Designjet Z series SE 28.3:01 error Designjet Z series SE 28.4:01 error Designjet Z series SE 28.5:01 error Designjet Z series SE 28.6:01 error Designjet Z series SE 28.7:01 error Designjet Z series SE 28.8:01 error Designjet Z series SE 28.1:02 error Designjet Z series SE 28.2:02 error Designjet Z series SE 28.3:02 error Designjet Z series SE 28.4:02 error Designjet Z series SE 28.5:02 error Designjet Z series SE 28.6:02 error

A broken bag has been detected in one of the ink Cartridges PrintMech to ISS Top cable does not seem to be connected ISS Top to ISS Bottom cable does not seem to be connected Bad contact detected in ISS slot 0 floater Bad contact detected in ISS slot 1 floater Bad conact detected in ISS slot 2 floater Bad contact detected in ISS slot 3 floater Bad contact detected in ISS slot 4 floater Bad contact detected in ISS slot 5 floater Bad contact detected in ISS slot 6 floater Bad contact detected in ISS slot 7 floater Calibration failed due to poor performance of the Magenta / Yellow Printhead in slot 1 Calibration failed due to poor performance of the Magenta / Yellow Printhead in slot 2 Calibration failed due to poor performance of the Light Cyan / Light Magenta Printhead slot 3 Calibration failed due to poor performance of the Light Cyan / Light Magenta Printhead in slot 4 Calibration failed due to poor performance of the Photo Black / Light Grey Printhead in slot 5 Calibration failed due to poor performance of the Photo Black / Light Grey Printhead in slot 6 Calibration failed due to poor performance of the Matte Black / Red Printhead in slot 7 Calibration failed due to poor performance of the Matte Black / Red Printhead in slot 8 Magenta / Yellow Printhead in slot 1 is deteriorating Magenta / Yellow Printhead in slot 2 is deteriorating Light Cyan / Light Magenta Printhead in slot 3 is deteriorating Light Cyan / Light Magenta Printhead in slot 4 is deteriorating Photo Black / Light Grey Printhead in slot 5 is deteriorating Photo Black / Light Grey Printhead in slot 6 is deteriorating Matte Black / Red Printhead in slot 7 is deteriorating Matte Black / Red Printhead in slot 8 is deteriorating Magenta / Yellow Printhead in slot 1 nearing the end of it's useful life Magenta / Yelow Printhead in slot 2 nearing the end of it's useful life Light Cyan / Light Magenta Printehad in slot 3 nearing the end of it's useful life Light Cyan / Light Magenta Printehad in slot 4 nearing the end of it's useful life Phot Black / Light Grey Printhead in slot 5 nearing the end of it's useful life Photo Black / Light Grey Printhead in slot 6 nearing the end of it's useful life Matte Black / Red Printhead in slot 7 nearing

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Designjet Z series SE 28.7:02 error Designjet Z series SE 28.8:02 error Designjet Z series SE 29:00 error Designjet Z series SE 29:01 error Designjet Z series SE 29:02 error Designjet Z series SE 32:01 error Designjet Z series SE 32:01.1 error Designjet Z series SE 32:01.2 error Designjet Z series SE 32:01.9 error Designjet Z series SE 32:02 error Designjet Z series SE 36.0:01 error Designjet Z series SE 36.01:01 error Designjet Z series SE 36.02:01 error Designjet Z series SE 36.03:01 error Designjet Z series SE 36.1:01 error Designjet Z series SE 36.2:01 error Designjet Z series SE 41:03 error Designjet Z series SE 42:03 error Designjet Z series SE 43:01 error Designjet Z series SE 43:10 error Designjet Z series SE 43.1:10 error Designjet Z series SE 43:11 error Designjet Z series SE 44.1:10 error Designjet Z series SE 44.2:10 error Designjet Z series SE 44.4:10 error Designjet Z series SE 45:03 error Designjet Z series SE 46:03 error Designjet Z series SE 46:13 error Designjet Z series SE 50:03 error Designjet Z series SE 50.1:10 error Designjet Z series SE 50:14 error Designjet Z series SE 50.2:10 error Designjet Z series SE 50.3:11 error Designjet Z series SE 51:10 error Designjet Z series SE 51.1:10 error Designjet Z series SE 52:10 error Designjet Z series SE 53:10 error Designjet Z series SE 53.1:11 error Designjet Z series SE 54:10 error Designjet Z series SE 55:10 error Designjet Z series SE 56:01 error

the end of it's useful life Matte Black / Red Printhead in slot 8 nearin the end of it's useful life Maintenance Cartridge almost full Maintenance Catridge not inserted correctly Ink Absorber almost full Take-up Reel (TUR) communication failure Take-up Reel (TUR) early paper jam Take-up Reel (TUR) paper jam Take-up Reel (TUR) disabled because paper was removed unexpectedly Take-up Reel (TUR) not detected or disconnected while printer was off Duplexer communication error Duplexer paper skew error Duplexer paper incorrect lateral edge position Duplexer unable to detect paper Duplexer not ready for printing Duplexer internal error Paper motor electrical curent limit Scan-Axis motor electrical current limit Vacuum Fan spinning at wrong speed Vacuum Fan failure Vacuum Driver PCA communication or hardware failure Vacuum Fan PCA cable does not seem to be connected Left Aerosol Fan stopped Right Aerosol Fan stopped or spinning at lower speed Right Aerosol Fan Filter blocked Rewinder servo shutdown Primer servo shutdown Primer test distance failed OMAS fatal error or disconnected OMAS Module communication failure Firmware version mismatch between the OMAS Controller Card and Hard Disk Drive OMAS Controller Card communication failure Main PCA to OMAS Controller cable does not seem to be connected Error detected in the Window Position Sensor Error detected in the Maintenance Cartridge Door Sensor (Service Station Door Sensor) Drop Detector switch On/Off failure Media Sensor error Media Sensor cable does not seem to be connected Media Level Sensor error Line Sensor communication failure Incorrect readings from paper encoder

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Designjet Z series SE 56:10 error Designjet Z series SE 58:01 error Designjet Z series SE 58:10 error Designjet Z series SE 58.1:10 error Designjet Z series SE 58.2:10 error Designjet Z series SE 59.1:09 error Designjet Z series SE 59.2:00 error Designjet Z series SE 60.1:11 error Designjet Z series SE 60.2:17 error Designjet Z series SE 61:01 error Designjet Z series SE 61:04.1 error Designjet Z series SE 61:04.2 error Designjet Z series SE 61:08 error Designjet Z series SE 61:08.1 error Designjet Z series SE 61:08.2 error

Paper Encoder calibration failed Embedded PhotoSpectrometer (ESP) shutter error Embedded PhotoSpectrometer (ESP) failure Embedded PhotoSpectrometer (ESP) Shutter Actuator failure Embedded PhotoSpectrometer (ESP) Shutter Deactivator failure Two electrical parts have been replaced at the same time An unsupported or reused part has been installed Initialization error Initialization error The file format is incorrect and the printer cannot process the job The PostScript fonts are missing PostScript unknown Paper ID The paper type specified in the file is incorrect and the printer cannot process the job The file cannot be printed because it is password-protected The file contains format errors or incorrect settings and the printer cannot process the job A slow computer processing complex files can pause for longer than the default printer timeout, which can be interperted by the printer as an End Of Job, in which case some elements of the job may be lost. The printer does not recognize the USB Hard Disk Drive accessory Out of memory failure Insufficient display list Error uploading firmware update file Total printer ink consumption reached upper limit Hard Disk Drive out of Space Embedded Web Server internal software error Media Settings area missing in media settings file Generic firmware error Generic firmware error Operating-system signal error Paper servo shutdown; possible paper jam Problem finding the Drive Roller zero Carriage servo shutdown; possible paper jam Scan-Axis length requires too much force or energy Problem with the Scan Axis encoder sensor readings Problem with the Carriage Encoder Sensor readings The paper is not suitable for colour calibration, being too dark (low L), or too coloured (a or b above thresholds), or transparent Colour calibration error, some of the consistency checks on the Embedded SpectroPhotometer (ESP) measurements failed,

Designjet Z series SE 61:10 error

Designjet Z series SE 64.1:01 error Designjet Z series SE 71:03 error Designjet Z series SE 71:08 error Designjet Z series SE 74:01 error Designjet Z series SE 75.21:10 error Designjet Z series SE 76:03 error Designjet Z series SE 77:04 error Designjet Z series SE 78.1:04 error Designjet Z series SE 79:03 error Designjet Z series SE 79:04 error Designjet Z series SE79.2:04 error Designjet Z series SE 81:01 error Designjet Z series SE 85:03 error Designjet Z series SE 86:01 error Designjet Z series SE 86:11 error Designjet Z series SE 87:01 error Designjet Z series SE 87:10 error Designjet Z series SE 94:01 error

Designjet Z series SE 94:02 error

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Designjet Z series SE 94:10 error

which could have several causes Embedded SpectroPhotometer (ESP) contaminated by aerosol

Designjet Z2100, Designjet Z3200, Designjet Z5200, Designjet Z6200


Designjet Z series 01.0:YZ error Designjet Z series 01.1:YZ error Designjet Z series 01.2:YZ error Designjet Z series 01.3:YZ error Designjet Z series 02.1:YZ error Designjet Z series 03:YZ error Designjet Z series 03.0:10YZ error Designjet Z series 06:YZ error Designjet Z series 08:YZ error (or front panel is blank) Designjet Z series 11:YZ error Designjet Z series 21:YZ error Designjet Z series 21.1:YZ error Communication with Main PCA failed Error in the Print Mech PCA Failure reading acumen chip of an Ink Supply Station Device I2C acumen Right Ink Supply Station failure Problem with the Carriage PCA Problem with Power Supply Unit Battery of Real time clock ran down Failure reading/writing NVM in Hard disk No communication between the Front Panel and the Main PCA. Trailing cable does not seem to be detected Fail moving Service Station Fail moving the Primer Motor of the Service Station Ink supply error found during IDS diagnostic test. The n represents the ink supply that is failing. The ink supply furthest to the left is always 0, and then they count up from left to right. Left Ink Supply Station error Left Ink Supply Station error Right Ink Supply Station error Right Ink Supply Station error Ink Setup failure (you must bring purgers) An error has been detected with the cutter An error has been detected with the cutter Paper is loaded. While testing the cutter, paper should not be loaded Media-Axis Motor failure (likely due to friction or obstacles in the media path) Media-Axis Motor failure (likely due to friction or obstacles in the media path) Scan-Axis Motor failure (likely due to obstacles in the scan axis or electrical fault) Scan-Axis Motor failure (likely due to friction or obstacles in the media path) Fan electrical fault, or not connected Star wheels motor error Star wheels motor error PPS system failure Window Sensor failure The printer has detected fibers in the Drop Detector Problem with the Line Sensor (Tetris). The printer has detected a failure to access Line Sensor EEPROM. Drive roller analog encoder sensor fail or calibration failed The colour sensor ESP (spectrophotometer) of the printer is not working well. It could be a problem with the spectrophotometer, a communication problem between the spectrophotometer and Carriage PCA or the colour sensor shutter does not open properly Return to top of page
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Designjet Z series 2x.n:10 error

Designjet Z series 22.0:YZ error Designjet Z series 22.1:YZ error Designjet Z series 22.2:YZ error Designjet Z series 22.3:YZ error Designjet Z series 24:YZ error Designjet Z series 31:01 error Designjet Z series 31:02 error Designjet Z series 31:03 error Designjet Z series 41:03 error Designjet Z series 41:YZ error Designjet Z series 42:03 error Designjet Z series 42:YZ error Designjet Z series 44:YZ error Designjet Z series 47:03 error Designjet Z series 47:YZ error Designjet Z series 48:YZ error Designjet Z series 51:YZ error Designjet Z series 52:10 error Designjet Z series 55:YZ error Designjet Z series 56:YZ error

Designjet Z series 58:YZ error

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Designjet Z series 61:YZ error Designjet Z5200 62:YZ error Designjet Z series 63:YZ error Designjet Z series 64:YZ error Designjet Z series 65:YZ error Designjet Z5200 66:YZ error Designjet Z5200 67:YZ error Designjet Z series 68:YZ error Designjet Z series 71:YZ error

The file format is incorrect and the Printer cannot process the job PC interface issue. Power on and off. Get the latest version of the firmware. Input/Output problem through the Network interface of the formatter Input/Output problem through the USB port Memory Driver Internal I/O error, I/O Socket Manager Internal I/O error Cannot print file on current paper type. The paper type has changed since the file was sent, so the file cannot be printed on the paper type currently loaded Input/Output problem through a firewire port Loss of engine counters tracking Out of memory failure Default Serial Number found in the main and backup NVM. It seems that both the Print Mech PCA and Hard Disk Drive have been replaced together Generic firmware error. Check that the printer has the latest firmware version - if not, update A service calibration must be performed. Check the internal error code to see which calibration must be performed. To check the internal error code, press UP and CANCEL together while the error code is displayed Servo error Error uploading firmware update file Error uploading media profile update file Preventative maintenance kit #1 counter active (Scan Axis Components, Ink supply tubes, trailing cable, carriage) Preventative maintenance kit #2 counter active The spittoons (left spittoon, service station) have reached 80% capacity The spittoons (left spittoon, service station) are full Hard disk drive is full Web access application. the web server is not functioning correctly Borderless printing not possible. Setting ignored. The job received can not be printed without borders on this paper Media settings area missing in media settings file Generic Firmware error Recoverable firmware error that does not stop the printing process Problem with paper advance This error can occur because the printer has been dropped during transportation, causing structural damage. Before continuing with the 81:YZ troubleshooting, first look for structural damage. Problem finding the Drive Roller zero Back tension servo shutdown (roll feedng) Problem finding the Drive Roller zero Possible paper jam Problem moving the carriage, most likely due to a paper jam Problem finding the Scan-axi encoder reading Unable to pressurize the Ink Delivery System or the ISS Motor does not move as expected. Colour calibration error

Designjet Z series 71:19 error

Designjet Z5200 72:YZ error

Designjet Z series 72:YZ error

Designjet Z5200 73:YZ error Designjet Z series 74:YZ error Designjet Z series 74.1:YZ error Designjet Z5200 75.1:YZ error Designjet Z5200 75.2:YZ error Designjet Z series 75.21:YZ error Designjet Z series 75.22:YZ error Designjet Z series 76:YZ error Designjet Z series 77:YZ error Designjet Z5200 78:YZ error Designjet Z series 78:08 error Designjet Z series 78:1:YZ error Designjet Z series 79:YZ error Designjet Z series 79.1:YZ error Designjet Z5200 81:YZ error

Designjet Z series 81:YZ error

Designjet Z5200 81.1:YZ error Designjet Z5200 84:YZ error Designjet Z series 85:YZ error Designjet Z5200 86:YZ error Designjet Z series 86:01 error Designjet Z series 87:YZ error Designjet Z series 93:YZ error Designjet Z series 94:YZ error

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Designjet Z5200 94.1:YZ error Designjet Z5200 98:YZ error

Profiling algorithm failed Automatic backup print mode enabled

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