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SUMMER INTERNSHIP FROM (01-06-2011 TO 31-07-2011) COMPANY NAME: CLICK2TRAVEL.IN
SUBMITTED BY: GAURAV KATHAIT MBA (TOURISM AND HOSPITALITY) ROLL NO: A-23 Section: RR1001 REG NO: 11013600
SUBMITTED TO: Anjali Khanna(HOD)
Table of content
1. 2. 3. a. b. c. d. 4. a. b. c. 5. 6. 7. 8. 9.
Acknowledgement Overview of India tourism industry. Different sectors of tourism industry in India Tourism and hospitality industry Structure of the industry Tourism policy Other government initiatives Future outlook Medical tourism industry Rural tourism industry Eco tourism industry Travel industry Forms of travel Tour operator Inbound tour operator Job of domestic tour operator
10. Sources of income of a tour operator 11. Outbound tour operator 12. Check list for International Tourist a. b. c.
At the time of reservation Visa FOREX
13. Corporate travel a.
Corporate travel check list
14. MICE (Meetings, Incentives, Convocation and Events)
3 a. b.
Organizers check list Meeting and Events check list
15. Introduction to company 16. Company’s profile 17. The management 18. Mission, Vision and Values 19. Unique selling point 20. Services 21. Procedure for hotel reservation 22. Research methodology a. b. c. Objective Scope of study Facts and findings
23. Frequently asked questions
ACKNOWLEDGEMENT First of fall I would like to thank the Director of Click2Travel.in for giving me the opportunity to do my two-month project training in his esteemed organization. I am highly obliged to Mr. Siddharth Jain for granting me to undertake my training at Click2Travel.in.I express my thanks to all team members under whose able guidance and direction, I was able to give shape to my training. Their constant review and excellent suggestions throughout the project are highly commendable.
Introduction to Indian tourism industry Indian Tourism Industry is the major service industry in the country. The prime authority for the development, management and promotion of tourism industry in India is the Ministry of Tourism which also runs the Incredible India Campaign.
Overview of India Tourism Industry Tourism in India contributes around 6.23% of the national GDP and is responsible for generating 8.78% of the overall employment in India.
As of 2008, the Indian tourism industry generated about US$ 100 billion and around US$ 275.5 billion of revenue is expected to be generated by 2018.
The growth rate has been expected to be 9.45% annually.
Figures of 2009 indicate that around 5.11 million foreign tourists visited India that year, mostly coming from the USA and UK and domestic tourism touched high figures of 650 million. The highest share was taken by the states of Andhra Pradesh, Uttar Pradesh and Tamil Nadu.
Different Sectors of Tourism Industry in India the different sectors of the Indian Tourism Industry are enlisted below: Tourism and Hospitality Industry A brief: The Indian Tourism Industry has registered a remarkable growth both in the volume of foreign tourists and the overall revenue compared to the International Tourism Industry. Union Territories and thus promotional policies and programs for the tourism sector are defined. Indian hospitality industry's excellent growth has been primarily due to the following reasons Strong GDP performance Developing stronger ties with nations all across the world Encouraging foreign investment Structure of the Industry . Tamil Nadu. Delhi and Uttar Pradesh remain the favorite destination among the tourists. It collaborates with various Central agencies. The World Travel and Tourism Council (WTTC) have counted India and China as among the fastest growing tourism industries over the span of next 10-15 years. State Governments.5 Rajasthan. Maharashtra. The Ministry of Tourism formulates and regulates the national policies for the promotion of the tourism sector.
Future Outlook The hotel sector is expected to register a positive growth in the next few years. 8. The Hotel sector has registered a faster growth than the GDP since the last few years. The states of which the villages have been identified are Himachal Pradesh. Kerala. Karnataka. Government of India to be developed as tourism hubs.6 The hotel industry is an important division of the Tourism Industry. It contains the following policies Target tourism as a major sector for economic growth Focus on domestic tourism Position India as a global brand for tourism Develop integrated tourism circuits Tourist friendly visa process Tax rates rationalization in the hospitality sector Immigration services Other Government Initiatives 31 villages have been recognized by the Ministry of Tourism. Medical Tourism Industry This is one of the highly growing sectors of the Indian Tourism Industry. Orissa. as it provides quality health treatment at cheaper costs compared to the treatment costs in the USA and other developed nations.500 billion to GDP by 2020. Gujarat. Tourism Policy The National Tourism Policy was prepared in the year 2002. Madhya Pradesh. Assam. Tamil Nadu. Maharashtra. The Government of India is expecting to generate Rs. . Atethie devo bhava: (guests are equal to God) this policy by the Government aims to make the common people aware who come in contact with the tourist. Bihar. Sikkim. With years passing by India is becoming a top priority for medical tourism. Rajasthan and West Bengal. Advantages India offers the following advantages when it comes to medical treatment and facilities: The treatment costs are comparatively 30% lower to that of Western countries and also the cheapest in South-east Asia. Incredible India: Under this policy the Government carries out its promotional activities through various marketing programs.
Eco-Tourism Industry Eco. This sector has got quite a high number of tourists specially those who have an attraction for the rural ways of life.500-crore industry by 2015. Tourism projects have been launched by the Union Tourism Ministry in collaboration with the UNDP.3 billion has been estimated to come up. comprehensive physical and gynecological examinations. 2D echo Color Doppler. Gujarat and South India every year. Alone from Rajasthan. Even without any promotional programs for developing rural tourism. Future Estimates for the Medical Tourism Industry This sector has immense potential and by 2012. Spiritual tours organized for the tourists all across the country give the tourists an insight into the religiously rich culture of India. which has given US$ 2. The sector is expected to generate an annual growth of 30%. 12 lead ECG. orthopedics. a business of $2.5 million for the project. cancer risk markers. as reported by the Confederation of Indian Industry (CII).Tourism is a very responsible form of tourism which encourages sustaining ecological balance and also leading to ecological development. Spiritual Tourism Industry India has numerous spiritual destinations which makes India a hot spot for spiritual tourism industry. innumerable tourists across the seas visit the villages in Rajasthan.7 The medical staff. Chest X-ray. high strength MRI etc are some of the medical services offered in India. cosmetic treatments and many others. coronary risk markers. spirometry. Full body pathology. make it a Rs. Rural Tourism Industry Rural tourism industry reflects the rural civilization and culture followed in rural India which is rich in arts and crafts. handicraft exported amounted to about INR4 million in the year 2009. audiometric. body fat analysis. in transplants. such as IVF. gold standard DXA bone densitometry. 9. Infertility treatments cost almost 1/4th of that in the developed countries and services include modern assisted reproductive techniques. joint replacements. . It has the prime objective of promoting tourism by maintaining the nature as it is and promoting the conservation of wildlife and their habitats. and a full range of Assisted Reproductive Technology (ART) services. which will. doctors etc have a good command over the English language which makes it easier for the tourists to communicate with them Indian hospitals offer excellent medical facilities in cardiology.
Travel operators are mainly of two kinds that is Inbound tour operator (domestic tour operator) Outbound tour operator Inbound tour operator An inbound tour operator is simply a company that makes travel arrangements for arriving tourist from other countries or tourist from within the country. The elements of tours consist of. due to its speed and coverage.8 Travel industry The travel industry caters to recreational. Air Travel: It is the most popular form of international travel. Road. buses and taxis. Tour operator A company that assembles the various elements of tours is known as a tour operator. Rail travel: the popular forms of rail travel include inter-city trains. Ship. airport transfer. Travel (rail. . Sightseeing. transit trains and high speed long distance trains. However it is still used for small trips and leisure cruises. The travel sector covers the following sectors Transportation services (Rail. road. meals etc. Travel services (transfer to and from the destination). Accommodations along with meals if necessary. sea. leisure and business travelers. These can include hotel reservation. Road travel: It is the most popular form of travel and includes various modes such as personal automobiles. Airways) Hospitality services (including accommodation in hotels and resorts) Destination Forms of travel Ship travel: Sea travel has largely been replaced by faster means of travel such as automobiles and airplanes. air). tours of the areas.
The Outbound Agent in India confirms all the arrangement of as per the itinerary with the destination tour operator. road. Interest. You are an inbound operator if you make arrangements for people who are arriving in India for a visit. Short listing of hotels according to the client requirement. Commission from hotels can vary according to the hotel policy. transportation cost etc. . After this he coordinates with his counterpart: The Agent at the destination and work out the cost inclusive of all the necessary elements of the tour. That is to say that one tour operator is of the company from where the tourist belongs and the other where the tourist wants to visit. etc on your behalf. Outbound tour operator An outbound tour operator is a company which makes travel arrangement for the people of their country to some other country. airport transfer. Commission from sales (not much these days from airlines). Help in arranging transportation for the client (rail. Such as the Destination selection. Type of Accommodation. The tour operator of the destination country negotiates the rate with the hotel. air). Job of domestic tour operator Identify itinerary (it include everything from sightseeing. No of adults and children traveling etc. In outbound tours two or more tours operators are involved. Once the client has agreed for the package. meals etc. For example let us say that you are a tour company that is located in India. travel agency. After that he sends the package detail to you that is hotel cost. Incentive packages. sea. You are an outbound tour operator if you make arrangements for people who want to visit some other country.9 For example. then the Tour operator customize and pass on the package detail to the client by adding up his margin in it. tours of the areas. Outbound Tour operator in India takes the requirement of a customer in detail . Commission from package tour holidays. let us say that you are a tour company that is located in India. These are the tours booked by the companies for their employees through tour operator. etc). Sources of income of a tour operator Service charge. Duration of Travel. and then makes a detailed itinerary. accommodation. These can include hotel reservation.
required papers (passports. fares and hotels ratings and accommodations. car rentals. tourist attraction and recreation. tours and recreation. hotel accommodation. visa and certificate of vaccination) and currency exchange rates to international travelers. Provide information on custom regulation. . restaurants. Advice on weather conditions. To collect information on departure and arrival time. Make arrangements for transportation.10 Work of a travel agent Give advice on destination.
and if we can offer him hotels/ transfers/ Forex / travel Insurance. then we should also ask him where he is going to stay. In view to generate additional revenue. Names given by client should match the name as on their respective passports.International At the time of reservations. Check on the Travel Insurance requirements. In view to provide Best of Services. you must check and offer on the services he is not buying from us. Special Request and advise him on Change/Refund/No-Show Clauses. Inoculations. Forex. Take complete name. .Satinder Singh Check Validity – In most cases passport should be valid for at least six months from the date of departure from the destination country. Visa Status – Check if there is enough time available to obtain Visa. if he is only buying tickets from us. Example Mr.11 Check list for international tourist Operational Guidelines . A Child should have name of the accompanied parent on his/her passport. Travel insurance. E.g. you must check on Seat /Meal Request.
Covering letter from the applicant on company's / personal letterhead stating his name. Netherlands. Iceland.12 Visa There should be enough pages available for Visa (2 pages for one visa required) Check the Passport’s Place of Issue – as embassies do not accept applications of passport issued out of their region. different regulations apply. Spain and Sweden. you may enter one country and travel freely throughout the Schengen zone. designation. Belgium. ensure you apply visa to the country of first port of arrival. Standard Documents required Passport with validity of more than six months. Portugal. Italy. Foreign Exchange endorsement / Copy of Credit cards. Finland. Germany. Medical Requirements : *As Applicable Visa Fee Time Taken : *As Applicable : *As Applicable * Please check directly from Embassy or its website for correct info. Luxembourg. If it’s Schengen Visa. Greece. Check Nationality . and Australia have stringent norms. (OR) * Please Log on to Visa pages online to find out details. Canada. The 15 Schengen countries are: Austria.If passport holder other than Indian. Income Tax paper for the last 3 years. Countries like USA. Norway. Detailed Tour Itinerary. With Schengen visa. UK. France. Tour Confirmation & Hotel Confirmation. Denmark. . so take care when dealing with such itineraries. purpose and duration of visit. 2-4 recent passport size color photographs with white background and on Kodak paper only. 1 Visa application form duly filled in and signed. Original Bank Statement for the last 6 months.
note down number of each currency note. then to safeguard yourself.13 In case passenger availing Visa on arrival. Example 1USD = INR 46. There is lot of duplicate currency floating in the market. please check requisite documents including passport size photographs to be carried along. so be careful when accepting currency notes. so please check from your Bank/ Forex Dealer. Example 1USD = INR 45. FOREX Always advice passenger that the payment due would be calculated as per ROE on the date of payment made.10. What is Selling Rate? Rate at which the Bank or Forex Dealer sell currency. If not able to identify them. What is Buying Rate? Rate at which the Bank or Forex Dealer buy currency. . Always check the current rate of Exchange before you accept the payment. TC / Cash currency rates may differ.85.
. Consider obtaining a second passport for convenience if the traveler is a frequent flyer. instructions and forms. Both passports will be simultaneously valid. Export license(s) Find out if a trade license/permit is needed.14 Corporate Travel Corporate travel is the people travelling for purpose related to work from one country to another or from one place to another within the country. or use the Link below to find visa requirements by country. Visas Check the embassy/consulate’s website for visa requirements. There are basically four expense categories for corporate travel. Health Advisories Passport Check validity of traveler’s passport – passports should be valid for at least 6 months after date of arrival in destination country. Remember that an inoculation certificate may be required when applying for a visa. Which are as follows? Airlines expense Hotel expense Food and beverages expense Transportation expense CORPORATE TRAVEL CHECKLIST Travel Advisories Check for travel advisory warnings before booking flights. Inoculations Make sure inoculations are completed as soon as possible because inoculations can take several weeks to become effective.
garage. Wi-Fi.co. single occupancy double. Translator/escort Check with the applicable tourist board for translators/escorts Hire car Find out what type of hire car the traveler prefers (subject to travel policy). and any extras such as satellite navigation. standard. compare prices using a flight comparison website like Expedia. Flights Compare prices using a flight comparison website Check travel policy for traveler's approved class of travel Before booking. breakdown cover. keep a record of traveler’s registration no. and air miles details. manual/automatic. dietary requirements.e. make and model of car. etc) Specify smoking/non-smoking preference Check if customer parking is available Note booking reservation number Send traveler's flight details to hotel upon confirmation Request that the room is held for late arrival (arrival after 1800 hrs). find out what the sign will say. air conditioning. .uk Be aware of time zone impact on date/time of arrival Check traveler’s seating preference. mechanic. incoming/outgoing fax/voicemail) Specify the type of room required (i. insurance requirements Find out if chauffeur drive is required because of country regulations Verify location of collection/drop off point Find out if corporate vouchers are available Find out if maps are provided Taxis/Courtesy Car Note pickup time and exact location of collection point If driver will be carrying a sign. luggage capacity.e. Obtain tickets/boarding pass in advance if preferred Hotel Check hotel reviews Make sure the hotel has service amenities (i. Note the driver’s mobile number Trains Note train times Obtain train tickets Find out if seat reservation is required Find out if connecting train(s) leave from the same station Get directions from station to venue Driving/Car parking If possible.. if applicable.15 International Driving license Find out if an international driving license/permit is required.
fax no. make. contact details. check-in times. company name. hotel. for all arrivals and departures Hotel arrival time. provide traveler’s registration no.16 Check if international breakdown cover required? Find out if you need to reserve a parking space If parking is arranged at client’s premises. phrasebook. Travel Pack Passport Inoculation certificate Flight Tickets/boarding pass Hotel booking reservation number Travelers cheques Car rental voucher Train tickets Insurance documents Stationery (headed paper. station.. advice on local etiquette Extra copy of the itinerary for his household Contact details of others travelling to the same meeting Area map (Google maps) and map/directions to venue. Timing/location of meetings and entertainment Name and telephone nos. platform. guidebook. Health insurance cover Make enquiries about health insurance Spending Money Worldwide Restaurant Search Itinerary Include the following details Name and location of airport Date of travel. rail enquiry desk no. Airline terminal no. name. room reservation no. address. address. Taxi pickup times. envelopes) Business cards (with reverse side in country specific language) Meeting papers Weather report for week ahead Advice on dress code for events ‘Hints for Exporters’ booklet Hardcopy of diary for the travel period Photocopy of passport/important docs/credit cards Country specific information. reservation no. contact/account details (name written on sign) Train times.. flight nos. flight times. compliment slips. model and color of car. of overseas contacts Hire car collection/drop off time.. telephone no. hire car pickup/drop off location Details of local currency and suggested daily budget .
Incentives. Unlike the other types of MICE tourism. Incentive tourism is usually conducted purely for entertainment. . MICE tourism is known for its flawless planning and demanding clientele. MICE are used to refer to a particular type of tourism in which large groups planned usually well in advance are brought together for some particular purpose. Conferences. or a job well done. Most components of MICE are well understood. perhaps with the exception of Incentives. such as a hobby. MICE tourism usually consists of a well planned agenda centered on a particular theme. Incentive tourism is usually undertaken as a type of employee reward by a company or institution for targets met or exceeded. rather than professional or educational purposes. MICE tourism is a specialized area with its own trade shows (IMEX) and practices. a profession. The acronym MICE are applied inconsistently with the “E” sometimes referring to Events and the “C” sometimes referring to Conventions. often several years. MICE events are normally bid on by specialized “convention” bureaus located in particular countries and cities and established for the purpose of bidding on MICE activities. and Exhibitions. This process of marketing and bidding is normally conducted well in advance of the actual event. or an educational topic.17 MICE = Meetings.
. Exhibitions: An event design to bring together people in the specific industry or closely related industry to come together to show case their product or services to a group of attendees.18 Meetings: it is designed to bring to bring people together for the purpose of exchanging information Incentives: It is a trip that is planned by a company to reward their employees for outstanding services in their desired field. The source of income is by charging 5% to 10% on the total bill. Conventions: A gathering of people to meet and discuss similar issues and activities in a large setting.
with their own cars or is their transportation specially arranged? Facilities • • • What kind of facilities will you need: main meeting room. will you need cameras and screens? . lunch. is the projector bright enough.19 Organizer’s checklist Location • • Accessibility: is the meeting location easy to reach? Environment: comfort. exhibition. atmosphere. dinner. technology Furniture • • • • • • • Short informative sharing event or information bulletin: rows of chairs All-day seminar or longer: classroom set up (tables and chairs) Training or workshop: group work tables (4–6 people per table) Meeting: conference table (max 20 people per table) Training event or meeting: U-shaped table Evening event or get-together: cocktail set-up (buffet and bar tables) Festive dinner party: banquet setting (8–12 people per table) Technology • Take note of the size of the space: is the PA loud enough. accommodation? Can you move from one space to another conveniently and quickly? Soundproofing. acoustics. air conditioning. spaces for group work. experiences or an urban meeting? Homely and cozy or classy and stylish? When planning your schedule • • Will your guests arrive from near or far? Will they arrive by public transport. auxiliary spaces. furniture. ease of concentration Nature of the event • • • Is the event one-off or a series of events? Calm of nature.
visual planning and projectors. nationality. video recordings? Will you require professional help with planning or technical support during the event? Catering • • • • • Nature of the event: working meeting or a party? Participants: gender. lighting . air conditioning.20 • • • • Visual aspects: lighting technology. or encourage guests to stay longer? Timing and schedule: how hungry are the participants. suspended items and installations. following a theme or a corporate image? Security • • • Security of the site: fire safety. webcasting and recorded files Are you looking for interaction: voting facilities. luxury? Trends • Decoration and presentation: neutral. seasonal. quality of technical execution Required IT solutions: open/closed network. access control Personal safety: first aid. make an impression. heating. own staff and meeting location staff Quality and responsibility • • Quality of the meeting arrangements: quality standard certificates. status What is the aim of the catering: to satisfy hunger. materials. and how much time do you need to reserve for eating? What message do you want to convey: health-consciousness. standards for the operations Responsibility of the meeting location: recycling. personal security arrangements (for speakers or participants) Information Security: spaces. security officers.
times). Can you be flexible on dates? Where do you want it to take place? (Consider parking..)? Whom do you want to attend? Estimate no. accessibility for disabled etc.). transportation. How long would your event be? Do you need to attract guests/delegates by PR. .to you. of guests/delegates.21 Meeting & Event Check List For Big Meetings & Events At the very start Define The purpose and objectives of the meeting . What is your budget? (Can you get extra funds if needed? Could you get sponsors. What will the guests/delegates gain from participating? Who will be the members of the planning group/event committee? Who is the decision maker(s)? Who will be there to help on-site? What do you want to happen? (Work out a preliminary program/agenda). seating format and size of meeting rooms and other facilities needed each day (incl. And available optional dates. When do you want it to take place? (Remember to check dates for other events). No. (Develop a relevant media contact list)? Do you need to insure the event? Determine Preferred dates.
Invite speaker Prepare invitations. Type of guests/delegates.g. Any other relevant information. No. Book the event venue(s) and main services Consider the need for printed material and prepare a timeline for producing it. Allow the guests/delegates to note their individual requirements (dietary. A rough draft of the program. dinners. Budget.22 Need for breaks.) on the response form. lunches. stage). When you need the offer. . and standard of bed rooms each day. smoking etc. exhibition. State your preference packages &/or itemized rates. receptions etc. Consider the offers received: Which facilities will best accommodate your event? Which will best live up to the expectations of the guests/delegates? Who will be the best partner to work with? Which venue best meets your budget. Inspect the considered event venue(s). Any special requests (e.
). Consider the unexpected. Start preparing a scenario (to do list with responsible persons assigned). .). Remember to note special requests (VIPs etc.g. 1 month prior to the event Choose and confirm catering and menus Check development of speakers presentation (Remind speakers of presentation due dates. Order signs and printed material. bed rooms. Confirm guests/delegates participation. Order gifts and amenities. (Updating minimizes your cancellation/reduction costs). Prepare press release for your event. Check and order speakers' for transportation requirements. for copying/production of handouts). Check budgets from similar meetings to ensure that all is included. Check and order speakers' technical equipment requirements. Hold a pre-event meeting with your venue contact to go through the programmed.23 3 months prior to the event Update your reservation (no. Prepare your event budget. Finalize of printed material production. (E. what happens if one of your speakers falls sick?) + prepare contingency plans Invite guests/delegates. guests/delegates etc. Send rooming list to the hotel. of meetings rooms.
briefed and ready to go During the event Relax. Prepare a staff briefing kit (programmed. check that it functions and that you have all necessary cords. Make sure that all greeters. helpers etc. are on-site.). Confirm all deliveries and pick-ups.just in case. Check and order speakers' technical Prepare a master copy of all your printed material to bring with you . plugs etc.and get a good start! 1 hour before event Check all event rooms. If you are using your own AV. Send out your event press release. who has the authority to sign bills and order any extras. scenario. Call up contacts to get confirmation of coverage. Upon arrival at the venue / 1 day before event Hold a pre-event meeting with your venue contact to go through the programmed. Prepare name badges.(advise the hotel to expect the material) Make arrangements to return material to your office after the event.24 One week prior event Send material to arrive at the hotel 48 hours before your arrival. contact telephone list etc. Aim at getting to bed early . Advise the event venue (and other relevant suppliers). smile and have a great event! After the event . Personally check that all material has arrived and is in good condition.
Fill out the event evaluation form. (Present you feed-back and feedforward). staff etc.25 Meet with your venue contact to review the event. sponsors. Check the invoice. . Make notes for the next event. Send thank-you notes to the speakers. Pay the invoices from suppliers.
They act as a facilitator in getting tours. The office is well equipped with the external and internal communication system. Company’s Profile Click2travel.in one of the India’s travel company was started in 2008 by Mr. It is run by a team of young and energetic professionals fully conversant with modern day’s travel trade and its practices that have background with various travel agencies. Beside that they also assist their customer in booking the hotel of their choice and try to provide the best alternative choice to the customer.in is an IATA recognized agency in India.26 Introduction to the company Click2travel. groups and corporate events organized along with both air and ground transportation reservation done. They provide their customers with complete travel solution.in is located in Darya Ganj. The office of Click2travel. internet. fax. . and computer networking and computer reservation system to meet up the demand of their clients. New Delhi. Siddharth Jain.in is an online travel company catering to the travel as well as to the hospitality industry. Click2travel. They assist the customer in making their package tours according to their requirement. being effectively maintained wit telephone.
headed by Mr. They are our technology partners.Director She has vivacious personality full of positive attitude and proficient in nature. Shalini started a successful offline Tour Operator Company in the Year 2004. Neeraj Jain. Financial Institutes. the founder of Click2Travel. Their industry experience extends to providing solutions to several key industries such as the Banks. He is well versed with the challenges that the world of hospitality has to offer.27 The management Siddharth Jain .in is developed through Kamyab InfoTech. American Express and Carlson Wagonlit.in her team is constantly striving for a 99% client conversion rate. Retailer. American Embassy Travel Management Centre. be it operations.in has passionately created an online travel service Click2travel. Air Sahara & Journey mart. Stores & Super markets. Shalini has been in the industry for 11 years and has worked with multi-nationals like Holiday Inn. Kamyab InfoTech is IT Solution Company based in New Delhi and Mumbai. Siddharth has an impressive knowledge of the field which he has gained over a decade and work credits with companies like Carlson Wagon Lit. A thorough professional and a perfectionist.Founder Director Siddharth Jain. Siddharth is skilled in all fields of the trade. which in turn brings in a more than 100% satisfied customer that keeps coming back with all their travel needs and plans. . Kamyab InfoTech PVT Ltd Click2travel. IT Companies & Travel Companies. which provides us e-business solutions and application management services to keep our operations sailing smoothly. She is the operational head of Click2Travel.in. sales or business development. Shalini Jain . BTI Sita.
Communication route is simplified. incentive tour packages etc. Vision: To be among the top travel agency in the country.in is a coming up Travel Company in India which provides its client with a wide range of services. The cost effective and well organized tour packages are sure to satisfy their customer. To make hotel reservation according to the customer will. tour packages.28 Mission. Hotel reservation services Leisure trips Luxury Cruises Tour packages within India Tour packages outside India Car rental services Corporate/incentive tour Airlines deals Tailor made vacations Religious tours Conferences and incentives . corporate. Vision and Values Mission: To push the leading edge of travel and give the added value of services to our guest. The company also organizes group tours and tries to give its customer the best value of their money. Services Click2travel. The company ensures that their customer is offered with the best of the Hospitality. Values: To create value for guest. They try to keep their client with updated information about the hotel reservation. be ethical and trust and respect each other Unique Selling Point To customized travel packages as per client requirement.
. Ask for the child policy of the hotel. If the travel agent has a tax deduction certificate then 10% tax would not be deducted from the travel agent commission where as if they don’t have it then the hotel deduct 10% amount from the agent commission. Typically. If the rooms are available ask for the various packages that are offered by the hotel along with their rates. Check the availability as per the client requirement. After that give the best hotel reservation price to the client and once he/she has confirmed the booking ask him to message the conformation on yours email id. After all this is done say thank you. Greeting the person and asking his or her name. Also ask for extra bed cost if required. Also ask if the rate is inclusive of tax or they are extra.29 Procedure for hotel reservation Call at the hotel room reservation. agents receive a 10% commission on booking in hotels where as it can vary depending upon the hotel policy. Then ask for the Travel Agent Commission.
Facts and Findings The company mainly deals in outbound tours. .in as a trainee I got to learn how to make itineraries. Company also deals in hotel booking and air deals. Also in the beginning of my training I got to work on a project luxury resort which is going to open at the region of Dehradun the capital of Uttrakhand. The company also deals in group tour. hotel booking and Airline reservation and how to organize and modify the plan according to the customer need. How to make itinerary and to modify it according to the customer need.30 Research Methodology Objective To understand what customer wants in their tour packages. I got to work on the room reservation for our client. The company also has tailor made packages for its clients. to do air ticket billing on Yatra software and to handle the customer queries. Scope of study While working with Click2trave.
24%.30% and it is applied on service charge.31 FAQ of accounts department What do you mean by TDS? TDA means Tax Deduction at Source Is TDS different TDS is 10% on commission What is the service tax on airlines ticket? For domestic air ticket the service tax is . Hotel What are different types of meal plan and what all things it contains? There are four different types of meal plan that is European plan (EP): in this just the reservation of room is involved in price Continental plan (CP): in this plan room and breakfast is included in price Modified American Plan (MAP): in this plan room. breakfast.64% where as for international air ticket it is 1. lunch and dinner are included in price. breakfast. . lunch/dinner is included in price American plan (AP): in this plan room. What is VISA service tax charge and how it is applied? VISA service tax charge is 10.
. Basis two: Another term for double occupancy. have no connecting doors. usually a hotel. AP: American plan is a meal at a hotel or resort in which three meals a day are included in the price. To void. repairs. In hotels. All inclusive: One price covers all listed elements of the package. rooms. usually upon payment of a penalty. Check-in time. the earliest time at which a room will be available. as a reservation. B&B: n. Available rooms: In a hotel. and so forth. Amenities: The facilities and features of a property. Cancellation clause: In a contract. without charge. or other documentation or identification. Check-out: A procedure whereby a hotel guest formally leaves the hotel and settles his or her bill. cabins. etc that can be sold or reserved. American plan: A meal plan at a hotel or resort in which three meals a day are included in the price. In hotels. eliminating rooms not available due to damage. 2.32 FAQ hotels Accommodation: any room sold to a customer Adjoining rooms: Hotel rooms which. Check-out time. while next to each other. Bed and breakfast. APAI: American plan All Inclusive. Cancel. a provision which allows for cancellation by one of the parties. To indicate an item has been processed. 1. Check-in may require the presentation of payment. as a check. Check-in: A procedure whereby a hotel guest is registered as having arrived. Buffet: A serve-yourself meal featuring several choices in each course. Complimentary: Free. Availability: The current inventory of seats. Include all three meals and all taxes. the number of rooms actually available for use on a given day. Sometimes referred to as Full American Plan. the latest time a guest may leave without being charged for another night's lodging. sometime referred to as full American plan. Cancellation penalty: An amount deducted by a supplier from a refund of prepaid funds when a reservation is cancelled. reservations.
includes breakfast and one major meal and all taxes. Double occupancy rate: The rate charged when two people will occupy a room. Invoice: A business document detailing goods or services provided and requesting payment. Tariff: A schedule of fares or prices. CPAI: Continental Plan includes only breakfast and all taxes. Accommodations that do not include meals FAP: Full American plan. PPDO: Per person. In-out dates: Dates on which a guest arrives and leaves.33 Confirmation: The official acceptance of a booking by the supplier CP: Continental plan includes only breakfast. A hotel room with two double beds sometimes called a twin double. Inclusive rates: Room rates that include tax. Modified American plan: A hotel rate that includes two meals daily. MAP: Modified American plan includes breakfast and one major meal and all taxes. MAPAI: Modified America Plan. double occupancy. Twin-double: A hotel room with two double beds sometimes called a double-double. suite. Double-double. EP: European plan. etc economy class. Twin: A hotel room containing two single beds. . usually breakfast and dinner. apartment.
Child: Person 2-11 years. CT. . all such unique indicators. as of an airline ticket. Code share: Flight operated by another airline. as a reservation. Add-ons: Extra flight at extra cost Amendment: Changes to your booking. C: Business class Cancel: To void. CNL: Cancel. more loosely. Conditions: Rules pertaining to this air fare. F: First class Fare: A paying passenger on a plane. Domestic fare: Fare charged for travel within a country. D: Business class discounted Domestic airline: An air carrier that provides service within its own country. Circle trip.or three-digit indicators that identify specific airlines in CRS systems. Bulk fare: A fare available only when buying blocks of seats. B: Coach Economy discounted Base fare: The fare. also called a domestic carrier. including those that identify airports. before tax has been added. Class: Letter used to book your flight reservation. Commissions are calculated on the base fare. the unique two. Carrier: Refers to the name of the airline you are travelling.34 FAQ for air lines A: First class discounted Airline codes: Specifically. APT: Airline passenger tariff Availability: The current inventory of seats that can be sold or reserved.
Non-reroutable: No changing of destinations. PNR: Passenger. the maximum distance you can fly in air miles. This fare is agreed on by the airlines involved. OW: one way journey. Open jaw: Fly into one city and out of another city at no penalty. net rate: The fare after commission. Mileage: The amount of miles permitted to be flown on an air fare. P: First class premium Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. No show: This occurs when customer or group has made a confirmed reservation and fails to check in.35 H: Coach Economy discounted IATA: International Air Transport Association. Non-endorsable: No changing of airlines/carriers. J: Business class premium Joint fare: The fare charged for travel that utilizes more than one airline. Inventory: Refers to the number of rooms and specific room types available for sales in a hotel. K: Thrift L: Thrift discounted Nominated carrier: The airline you can fly. M: Coach Economy discounted MPM: Maximum permitted mileage. Net fare. Q: Coach Economy R: Supersonic . Reference. Name. Normal fare: An airline fare for a completely unrestricted ticket. One-way trip: Any trip for which a return leg has not been booked. Non-refundable: No refund value.
Season: Different times of the year for travel have different fares. R T Fares: Return journey fares. TKNO: Ticket number TKTL: Ticket time limit. Stopover: When you leave the airport for more than 24 hours. usually indicating a discounted fare.36 S: Standard Class T: Coach Economy discounted Reissue: Changes requiring a new ticket to be issued. Surcharges: Extra cost involved. to a single destination and back. Ticket designator: An airline code. Transit visa: A limited-term visa issued solely to allow passage across or through the issuing country's territory. RT: Round trip. V: Thrift discounted W: Coach Economy premium Y: Coach Economy . Rerouting: Changes to flight routing. Unrestricted fare: A higher fare for a ticket offering maximum flexibility. as to upgrade a passenger from tourist to business class. Roundtrip: A trip. as on an airline. Ticket on departure: A ticket that will be picked up by the passenger at the airport. Ticket stock: Blank airline tickets. Transit: Stopover and change plane. Creating two separate tickets for a single journey. Upgrade: To move to the next higher category. Split ticketing. STPC: Airline pays for your accommodation at the stopover. usually to obtain a lower fare.
Inclusive tour: A tour package that bundles transportation and lodging along with additional services such as transfers. usually to indicate an on-going relationship. as in tour arrangements. society. COD: Cash on delivery. ADVN: Advise as to names. ADVR: Advise as to rate. Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. Briefing tour: A tour. Add-on: Anything optional purchased by a passenger. and so forth In-out dates: Dates on which a guest arrives and leaves.37 FAQ for travel industry Accreditation: Approval given by various trade associations to a travel agency allowing the sale of tickets and other accommodations. All inclusive: One price covers all listed elements of the package. Destination: Place to which a person is traveling or a thing is sent. . IATA: International Air Transport Association. All-in: All inclusive. as a tour. usually for travel agents and other industry personnel intended to acquaint them with a new destination or new procedures. museum admissions. or culture of a region. Client: A term used for a customer. sightseeing. Incentive travel: Travel that is given to employees as a reward for outstanding performance. Inbound operator: A person or company providing inbound services. CRN Cash refund notice. Full service agency location: A branch of an agency that provides customers both reservations and ticketing Inclusive Rates: Rates that include tax. Complimentary: Free. without charge. AVS: Availability status messages. Cultural tourism: Travel to experience the arts or history of a location or travel to immerse oneself in the language.
minus a service fee. such as air travel. a list of flights. Often used to indicate a trip of seven days or longer. etc.38 Itinerary: The route of travel. no moneys will be returned should the trip be cancelled. Also called "personal name record Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. in an itinerary. may be applied to another trip in many cases. Land only: A fare rate that doesn't include air transportation. In an airline booking. Non-refundable: Of a ticket. The amount of the ticket. any company providing travel services to the public. times. PPR: Passenger profile record. and a hotel. referring to travel over land that does not involve an aircraft. Markup: The sum of money or percentage added to a wholesale or purchase price to arrive at the retail or resale price. A package is distinguished from a tour by virtue of the fact that it combines fewer elements. a rental car. Package: A travel product bundling several distinct elements. point of origin: Where a journey begins. Net amount: The amount due to supplier after the commissions had been deducted. Passenger name record: A file on a computerized reservation system containing all the information relating to a specific booking. Point of embarkation. MAAS: Meet and assist. regardless of its purpose. Surface: On land. Net rate: These are rates with commission deducted at source. Supplier: In the travel industry. Leisure travel: Travel undertaken for pleasure. Service charge: A fee charged by travel agencies for providing non-commissionable services. supplied to the hotel prior to guest arrival. T&E: Travel and entertainment. as opposed to business travel. TQM: Total Quality Management TA: Travel agent. Outbound: Referring to the leg of the journey departing the city of origin to the destination or destinations. . Rooming list: A list of guest names and room dates for a group.
Through fare: Fare to a foreign destination reached via a gateway city. A person with specific knowledge of the travel industry hired on a contract basis to provide advice. Travel counselor: An alternate term for travel agent. Tourism: The activity of travel for pleasure. or escort by groups. instructions. TAC: Travel agency commission. Travel consultant: An alternative term for travel agent. . itineraries. guidance. such as from the airport to a hotel or vice versa. Tire kicker: A customer who asks a travel agent for recommendations or quotes but who never actually makes a booking. Ticket: A formal travel document representing a contract between the traveler and the supplier. either as a way of rewarding a purchase or to attract business. Tourist trap: Derogatory term for any attraction appealing to tourists but considered to be in bad taste or to give poor value for the money. Tour: A travel product in which several elements are bundled together and sold as a unit. and other information sent to a passenger by a tour company. Throwaway: Any item given away for free. Travel agent: Any person who sells travel products on a commission basis. Tour operator: A company that assembles the various elements of a tour. Transfer: The transportation of a passenger between two points. often included as an element of a tour. Tour conductor: An employee of or contractor to a tour operator who accompanies and is in overall charge of a Tour documents: A packet of tickets. An area of a tourist destination that has become over-commercialized.39 TAAD: Travel agent automated deduction. host. or services to a company. Tourist: A leisure traveler. vouchers. Tours typically involve the use of a guide. Travel agency: Usually used in the travel industry to refer to an ARC-appointed storefront retailer. TO: Tour order.
Accountable document: Any piece of paper that. Weather tourist: A person who travels to view meteorological events such as hurricanes and tornadoes. has a monetary value and which must be accounted for to the ARC. FAQ Accounts Account Executive: Person responsible for management of office. more frequently. Accountable manual documents: Blank ARC ticket stock used to hand-write tickets. a tour operator. any supplier of travel products or services. any journey of more than 100 miles from a person's home. Trave log. Wholesaler: Any company that sells to retailers as opposed to the general public. XO: Exchange order. a stamp in a passport authorizing the bearer to visit a country for specific purposes and for a specific length of time. required by a foreign government before a visa will be issued. when validated by a travel agency. Wholesaler rate: A non-commissionable rate for a product such as a hotel room that is extended to tour operators and packagers. ADR: Average daily rate.40 Travel partner: A travel supplier that participates in a frequency marketing program operated by another travel supplier. regardless of whether an overnight stay is involved Vendor: In the travel industry. such as a letter of invitation from an approved organization or a receipt for confirmed bookings. travelogue: A documentary film or video extolling the attractions of a specific travel destination or group of destinations Trip: In the travel industry. . Visa expediter: A person or company charging a fee to procure visas another travel documents Visa support: Any documentation. Visa: A document or.
com/support-files/corporatetravelplanningchecklist.resavenue.co. Net amount: The amount due to supplier after the commissions had been deducted.personal-assistant-tips.pdf http://www.com/faq/tits. Fortnight: A period of two weeks Invoice: A business document detailing goods or services provided and requesting payment. a deduction taken to account for the decline in value of assets.corporatetravel. Depreciation: In taxation. CRN Cash refund notice. Service charge: A fee charged by travel agencies for providing non-commissionable services. Used to offset the cost of acquiring the asset.html http://www. Depreciable asset: Any property owned by a business that is subject to depreciation for tax purposes. over a period of time.in/mice. References Internet http://www. TAC: Travel agency commission.com/Faqs-on-tours. such as machines used in a business. Net rate: These are rates with commission deducted at source.jsp .41 Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. Net profit: Profit after all expenses has been taken into account.aspx http://www.mysiatravel.
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