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SUMMER INTERNSHIP FROM (01-06-2011 TO 31-07-2011) COMPANY NAME: CLICK2TRAVEL.IN
SUBMITTED BY: GAURAV KATHAIT MBA (TOURISM AND HOSPITALITY) ROLL NO: A-23 Section: RR1001 REG NO: 11013600
SUBMITTED TO: Anjali Khanna(HOD)
Table of content
1. 2. 3. a. b. c. d. 4. a. b. c. 5. 6. 7. 8. 9.
Acknowledgement Overview of India tourism industry. Different sectors of tourism industry in India Tourism and hospitality industry Structure of the industry Tourism policy Other government initiatives Future outlook Medical tourism industry Rural tourism industry Eco tourism industry Travel industry Forms of travel Tour operator Inbound tour operator Job of domestic tour operator
10. Sources of income of a tour operator 11. Outbound tour operator 12. Check list for International Tourist a. b. c.
At the time of reservation Visa FOREX
13. Corporate travel a.
Corporate travel check list
14. MICE (Meetings, Incentives, Convocation and Events)
3 a. b.
Organizers check list Meeting and Events check list
15. Introduction to company 16. Company’s profile 17. The management 18. Mission, Vision and Values 19. Unique selling point 20. Services 21. Procedure for hotel reservation 22. Research methodology a. b. c. Objective Scope of study Facts and findings
23. Frequently asked questions
ACKNOWLEDGEMENT First of fall I would like to thank the Director of Click2Travel.in for giving me the opportunity to do my two-month project training in his esteemed organization. I am highly obliged to Mr. Siddharth Jain for granting me to undertake my training at Click2Travel.in.I express my thanks to all team members under whose able guidance and direction, I was able to give shape to my training. Their constant review and excellent suggestions throughout the project are highly commendable.
Introduction to Indian tourism industry Indian Tourism Industry is the major service industry in the country. The prime authority for the development, management and promotion of tourism industry in India is the Ministry of Tourism which also runs the Incredible India Campaign.
Overview of India Tourism Industry Tourism in India contributes around 6.23% of the national GDP and is responsible for generating 8.78% of the overall employment in India.
As of 2008, the Indian tourism industry generated about US$ 100 billion and around US$ 275.5 billion of revenue is expected to be generated by 2018.
The growth rate has been expected to be 9.45% annually.
Figures of 2009 indicate that around 5.11 million foreign tourists visited India that year, mostly coming from the USA and UK and domestic tourism touched high figures of 650 million. The highest share was taken by the states of Andhra Pradesh, Uttar Pradesh and Tamil Nadu.
Tamil Nadu.5 Rajasthan. Delhi and Uttar Pradesh remain the favorite destination among the tourists. State Governments. Different Sectors of Tourism Industry in India the different sectors of the Indian Tourism Industry are enlisted below: Tourism and Hospitality Industry A brief: The Indian Tourism Industry has registered a remarkable growth both in the volume of foreign tourists and the overall revenue compared to the International Tourism Industry. Maharashtra. Indian hospitality industry's excellent growth has been primarily due to the following reasons Strong GDP performance Developing stronger ties with nations all across the world Encouraging foreign investment Structure of the Industry . The World Travel and Tourism Council (WTTC) have counted India and China as among the fastest growing tourism industries over the span of next 10-15 years. The Ministry of Tourism formulates and regulates the national policies for the promotion of the tourism sector. It collaborates with various Central agencies. Union Territories and thus promotional policies and programs for the tourism sector are defined.
With years passing by India is becoming a top priority for medical tourism. Advantages India offers the following advantages when it comes to medical treatment and facilities: The treatment costs are comparatively 30% lower to that of Western countries and also the cheapest in South-east Asia. Tourism Policy The National Tourism Policy was prepared in the year 2002. Future Outlook The hotel sector is expected to register a positive growth in the next few years.500 billion to GDP by 2020. Karnataka. Rajasthan and West Bengal. . Bihar. Orissa. Assam. Atethie devo bhava: (guests are equal to God) this policy by the Government aims to make the common people aware who come in contact with the tourist. Sikkim. as it provides quality health treatment at cheaper costs compared to the treatment costs in the USA and other developed nations. Incredible India: Under this policy the Government carries out its promotional activities through various marketing programs. 8. The Hotel sector has registered a faster growth than the GDP since the last few years. The Government of India is expecting to generate Rs. Gujarat. The states of which the villages have been identified are Himachal Pradesh. Medical Tourism Industry This is one of the highly growing sectors of the Indian Tourism Industry. Kerala. It contains the following policies Target tourism as a major sector for economic growth Focus on domestic tourism Position India as a global brand for tourism Develop integrated tourism circuits Tourist friendly visa process Tax rates rationalization in the hospitality sector Immigration services Other Government Initiatives 31 villages have been recognized by the Ministry of Tourism. Madhya Pradesh.6 The hotel industry is an important division of the Tourism Industry. Tamil Nadu. Maharashtra. Government of India to be developed as tourism hubs.
The sector is expected to generate an annual growth of 30%. Infertility treatments cost almost 1/4th of that in the developed countries and services include modern assisted reproductive techniques. coronary risk markers.500-crore industry by 2015. Chest X-ray. body fat analysis. and a full range of Assisted Reproductive Technology (ART) services. Spiritual tours organized for the tourists all across the country give the tourists an insight into the religiously rich culture of India. cancer risk markers. Eco-Tourism Industry Eco. such as IVF. joint replacements. gold standard DXA bone densitometry. Gujarat and South India every year. Spiritual Tourism Industry India has numerous spiritual destinations which makes India a hot spot for spiritual tourism industry. Alone from Rajasthan. Tourism projects have been launched by the Union Tourism Ministry in collaboration with the UNDP. audiometric. orthopedics. This sector has got quite a high number of tourists specially those who have an attraction for the rural ways of life.Tourism is a very responsible form of tourism which encourages sustaining ecological balance and also leading to ecological development. a business of $2. doctors etc have a good command over the English language which makes it easier for the tourists to communicate with them Indian hospitals offer excellent medical facilities in cardiology. high strength MRI etc are some of the medical services offered in India. which will. Full body pathology. 2D echo Color Doppler. 9. comprehensive physical and gynecological examinations. Even without any promotional programs for developing rural tourism. Future Estimates for the Medical Tourism Industry This sector has immense potential and by 2012.5 million for the project. Rural Tourism Industry Rural tourism industry reflects the rural civilization and culture followed in rural India which is rich in arts and crafts. cosmetic treatments and many others. It has the prime objective of promoting tourism by maintaining the nature as it is and promoting the conservation of wildlife and their habitats. as reported by the Confederation of Indian Industry (CII). which has given US$ 2. innumerable tourists across the seas visit the villages in Rajasthan. in transplants. spirometry.7 The medical staff.3 billion has been estimated to come up. . handicraft exported amounted to about INR4 million in the year 2009. make it a Rs. 12 lead ECG.
airport transfer. Road travel: It is the most popular form of travel and includes various modes such as personal automobiles. leisure and business travelers. meals etc. The travel sector covers the following sectors Transportation services (Rail. Sightseeing. tours of the areas. Tour operator A company that assembles the various elements of tours is known as a tour operator.8 Travel industry The travel industry caters to recreational. Road. air). Rail travel: the popular forms of rail travel include inter-city trains. Travel operators are mainly of two kinds that is Inbound tour operator (domestic tour operator) Outbound tour operator Inbound tour operator An inbound tour operator is simply a company that makes travel arrangements for arriving tourist from other countries or tourist from within the country. Ship. Travel (rail. However it is still used for small trips and leisure cruises. transit trains and high speed long distance trains. Accommodations along with meals if necessary. buses and taxis. road. sea. due to its speed and coverage. Air Travel: It is the most popular form of international travel. Travel services (transfer to and from the destination). These can include hotel reservation. The elements of tours consist of. . Airways) Hospitality services (including accommodation in hotels and resorts) Destination Forms of travel Ship travel: Sea travel has largely been replaced by faster means of travel such as automobiles and airplanes.
These are the tours booked by the companies for their employees through tour operator. In outbound tours two or more tours operators are involved. Commission from hotels can vary according to the hotel policy. road. No of adults and children traveling etc. Incentive packages. Once the client has agreed for the package. Outbound tour operator An outbound tour operator is a company which makes travel arrangement for the people of their country to some other country. etc on your behalf. Interest. The Outbound Agent in India confirms all the arrangement of as per the itinerary with the destination tour operator.9 For example. sea. Outbound Tour operator in India takes the requirement of a customer in detail . For example let us say that you are a tour company that is located in India. Such as the Destination selection. Short listing of hotels according to the client requirement. Sources of income of a tour operator Service charge. Help in arranging transportation for the client (rail. tours of the areas. travel agency. These can include hotel reservation. then the Tour operator customize and pass on the package detail to the client by adding up his margin in it. transportation cost etc. The tour operator of the destination country negotiates the rate with the hotel. Commission from sales (not much these days from airlines). Duration of Travel. You are an outbound tour operator if you make arrangements for people who want to visit some other country. meals etc. You are an inbound operator if you make arrangements for people who are arriving in India for a visit. accommodation. and then makes a detailed itinerary. Type of Accommodation. air). After that he sends the package detail to you that is hotel cost. Job of domestic tour operator Identify itinerary (it include everything from sightseeing. After this he coordinates with his counterpart: The Agent at the destination and work out the cost inclusive of all the necessary elements of the tour. Commission from package tour holidays. let us say that you are a tour company that is located in India. . airport transfer. etc). That is to say that one tour operator is of the company from where the tourist belongs and the other where the tourist wants to visit.
tourist attraction and recreation. car rentals. To collect information on departure and arrival time.10 Work of a travel agent Give advice on destination. fares and hotels ratings and accommodations. hotel accommodation. restaurants. Provide information on custom regulation. Make arrangements for transportation. tours and recreation. required papers (passports. visa and certificate of vaccination) and currency exchange rates to international travelers. Advice on weather conditions. .
Example Mr. Special Request and advise him on Change/Refund/No-Show Clauses. In view to provide Best of Services. Inoculations. then we should also ask him where he is going to stay. Travel insurance. In view to generate additional revenue. if he is only buying tickets from us. Check on the Travel Insurance requirements. . Forex. you must check on Seat /Meal Request.g. A Child should have name of the accompanied parent on his/her passport. Take complete name. E. Visa Status – Check if there is enough time available to obtain Visa. you must check and offer on the services he is not buying from us.International At the time of reservations. and if we can offer him hotels/ transfers/ Forex / travel Insurance.Satinder Singh Check Validity – In most cases passport should be valid for at least six months from the date of departure from the destination country. Names given by client should match the name as on their respective passports.11 Check list for international tourist Operational Guidelines .
Countries like USA. Norway. If it’s Schengen Visa. Foreign Exchange endorsement / Copy of Credit cards. Detailed Tour Itinerary. purpose and duration of visit. Original Bank Statement for the last 6 months. ensure you apply visa to the country of first port of arrival. Medical Requirements : *As Applicable Visa Fee Time Taken : *As Applicable : *As Applicable * Please check directly from Embassy or its website for correct info. different regulations apply. Finland. Portugal. so take care when dealing with such itineraries. 1 Visa application form duly filled in and signed. Denmark. Germany. Standard Documents required Passport with validity of more than six months. With Schengen visa. Greece. Iceland. 2-4 recent passport size color photographs with white background and on Kodak paper only. designation. France. The 15 Schengen countries are: Austria. (OR) * Please Log on to Visa pages online to find out details. Covering letter from the applicant on company's / personal letterhead stating his name.12 Visa There should be enough pages available for Visa (2 pages for one visa required) Check the Passport’s Place of Issue – as embassies do not accept applications of passport issued out of their region. and Australia have stringent norms. you may enter one country and travel freely throughout the Schengen zone. Income Tax paper for the last 3 years. UK. Tour Confirmation & Hotel Confirmation. Netherlands. Canada.If passport holder other than Indian. Luxembourg. Italy. Belgium. Check Nationality . Spain and Sweden. .
Example 1USD = INR 46. What is Buying Rate? Rate at which the Bank or Forex Dealer buy currency. so be careful when accepting currency notes.13 In case passenger availing Visa on arrival. TC / Cash currency rates may differ. note down number of each currency note. so please check from your Bank/ Forex Dealer. . Always check the current rate of Exchange before you accept the payment.85. FOREX Always advice passenger that the payment due would be calculated as per ROE on the date of payment made. What is Selling Rate? Rate at which the Bank or Forex Dealer sell currency. please check requisite documents including passport size photographs to be carried along. There is lot of duplicate currency floating in the market. then to safeguard yourself. If not able to identify them. Example 1USD = INR 45.10.
Remember that an inoculation certificate may be required when applying for a visa. Consider obtaining a second passport for convenience if the traveler is a frequent flyer. or use the Link below to find visa requirements by country. Health Advisories Passport Check validity of traveler’s passport – passports should be valid for at least 6 months after date of arrival in destination country. There are basically four expense categories for corporate travel. Which are as follows? Airlines expense Hotel expense Food and beverages expense Transportation expense CORPORATE TRAVEL CHECKLIST Travel Advisories Check for travel advisory warnings before booking flights. Inoculations Make sure inoculations are completed as soon as possible because inoculations can take several weeks to become effective. instructions and forms. Export license(s) Find out if a trade license/permit is needed.14 Corporate Travel Corporate travel is the people travelling for purpose related to work from one country to another or from one place to another within the country. Visas Check the embassy/consulate’s website for visa requirements. Both passports will be simultaneously valid. .
Obtain tickets/boarding pass in advance if preferred Hotel Check hotel reviews Make sure the hotel has service amenities (i. make and model of car. Flights Compare prices using a flight comparison website Check travel policy for traveler's approved class of travel Before booking. manual/automatic. Wi-Fi. keep a record of traveler’s registration no.e. breakdown cover. compare prices using a flight comparison website like Expedia. etc) Specify smoking/non-smoking preference Check if customer parking is available Note booking reservation number Send traveler's flight details to hotel upon confirmation Request that the room is held for late arrival (arrival after 1800 hrs). garage.15 International Driving license Find out if an international driving license/permit is required. and air miles details. Translator/escort Check with the applicable tourist board for translators/escorts Hire car Find out what type of hire car the traveler prefers (subject to travel policy).e.co. mechanic. standard. if applicable. find out what the sign will say.uk Be aware of time zone impact on date/time of arrival Check traveler’s seating preference. and any extras such as satellite navigation. air conditioning. . single occupancy double. incoming/outgoing fax/voicemail) Specify the type of room required (i. Note the driver’s mobile number Trains Note train times Obtain train tickets Find out if seat reservation is required Find out if connecting train(s) leave from the same station Get directions from station to venue Driving/Car parking If possible. luggage capacity. dietary requirements. insurance requirements Find out if chauffeur drive is required because of country regulations Verify location of collection/drop off point Find out if corporate vouchers are available Find out if maps are provided Taxis/Courtesy Car Note pickup time and exact location of collection point If driver will be carrying a sign..
. provide traveler’s registration no. room reservation no. of overseas contacts Hire car collection/drop off time.. check-in times..16 Check if international breakdown cover required? Find out if you need to reserve a parking space If parking is arranged at client’s premises. for all arrivals and departures Hotel arrival time. contact/account details (name written on sign) Train times. model and color of car. telephone no. address. flight nos. phrasebook. make. compliment slips. rail enquiry desk no. name. platform. Travel Pack Passport Inoculation certificate Flight Tickets/boarding pass Hotel booking reservation number Travelers cheques Car rental voucher Train tickets Insurance documents Stationery (headed paper. Health insurance cover Make enquiries about health insurance Spending Money Worldwide Restaurant Search Itinerary Include the following details Name and location of airport Date of travel. Timing/location of meetings and entertainment Name and telephone nos. advice on local etiquette Extra copy of the itinerary for his household Contact details of others travelling to the same meeting Area map (Google maps) and map/directions to venue. Taxi pickup times. contact details. address. hire car pickup/drop off location Details of local currency and suggested daily budget . company name. guidebook. Airline terminal no. station. envelopes) Business cards (with reverse side in country specific language) Meeting papers Weather report for week ahead Advice on dress code for events ‘Hints for Exporters’ booklet Hardcopy of diary for the travel period Photocopy of passport/important docs/credit cards Country specific information. flight times. hotel. fax no. reservation no.
Incentive tourism is usually conducted purely for entertainment. MICE events are normally bid on by specialized “convention” bureaus located in particular countries and cities and established for the purpose of bidding on MICE activities. Incentive tourism is usually undertaken as a type of employee reward by a company or institution for targets met or exceeded. Incentives. a profession. and Exhibitions. perhaps with the exception of Incentives. rather than professional or educational purposes. The acronym MICE are applied inconsistently with the “E” sometimes referring to Events and the “C” sometimes referring to Conventions. or an educational topic. Unlike the other types of MICE tourism. often several years. MICE tourism is a specialized area with its own trade shows (IMEX) and practices.17 MICE = Meetings. This process of marketing and bidding is normally conducted well in advance of the actual event. such as a hobby. . MICE are used to refer to a particular type of tourism in which large groups planned usually well in advance are brought together for some particular purpose. Most components of MICE are well understood. MICE tourism usually consists of a well planned agenda centered on a particular theme. MICE tourism is known for its flawless planning and demanding clientele. or a job well done. Conferences.
Exhibitions: An event design to bring together people in the specific industry or closely related industry to come together to show case their product or services to a group of attendees. Conventions: A gathering of people to meet and discuss similar issues and activities in a large setting.18 Meetings: it is designed to bring to bring people together for the purpose of exchanging information Incentives: It is a trip that is planned by a company to reward their employees for outstanding services in their desired field. The source of income is by charging 5% to 10% on the total bill. .
technology Furniture • • • • • • • Short informative sharing event or information bulletin: rows of chairs All-day seminar or longer: classroom set up (tables and chairs) Training or workshop: group work tables (4–6 people per table) Meeting: conference table (max 20 people per table) Training event or meeting: U-shaped table Evening event or get-together: cocktail set-up (buffet and bar tables) Festive dinner party: banquet setting (8–12 people per table) Technology • Take note of the size of the space: is the PA loud enough. accommodation? Can you move from one space to another conveniently and quickly? Soundproofing. spaces for group work. will you need cameras and screens? . experiences or an urban meeting? Homely and cozy or classy and stylish? When planning your schedule • • Will your guests arrive from near or far? Will they arrive by public transport. lunch. ease of concentration Nature of the event • • • Is the event one-off or a series of events? Calm of nature. dinner. exhibition. atmosphere. furniture. acoustics.19 Organizer’s checklist Location • • Accessibility: is the meeting location easy to reach? Environment: comfort. auxiliary spaces. is the projector bright enough. with their own cars or is their transportation specially arranged? Facilities • • • What kind of facilities will you need: main meeting room. air conditioning.
seasonal. heating. air conditioning. standards for the operations Responsibility of the meeting location: recycling. suspended items and installations. access control Personal safety: first aid. and how much time do you need to reserve for eating? What message do you want to convey: health-consciousness.20 • • • • Visual aspects: lighting technology. lighting . own staff and meeting location staff Quality and responsibility • • Quality of the meeting arrangements: quality standard certificates. webcasting and recorded files Are you looking for interaction: voting facilities. nationality. following a theme or a corporate image? Security • • • Security of the site: fire safety. luxury? Trends • Decoration and presentation: neutral. or encourage guests to stay longer? Timing and schedule: how hungry are the participants. video recordings? Will you require professional help with planning or technical support during the event? Catering • • • • • Nature of the event: working meeting or a party? Participants: gender. personal security arrangements (for speakers or participants) Information Security: spaces. materials. quality of technical execution Required IT solutions: open/closed network. status What is the aim of the catering: to satisfy hunger. security officers. visual planning and projectors. make an impression.
21 Meeting & Event Check List For Big Meetings & Events At the very start Define The purpose and objectives of the meeting . times). (Develop a relevant media contact list)? Do you need to insure the event? Determine Preferred dates. What will the guests/delegates gain from participating? Who will be the members of the planning group/event committee? Who is the decision maker(s)? Who will be there to help on-site? What do you want to happen? (Work out a preliminary program/agenda). What is your budget? (Can you get extra funds if needed? Could you get sponsors. transportation. How long would your event be? Do you need to attract guests/delegates by PR. . Can you be flexible on dates? Where do you want it to take place? (Consider parking. seating format and size of meeting rooms and other facilities needed each day (incl. of guests/delegates. When do you want it to take place? (Remember to check dates for other events)..). And available optional dates.to you. accessibility for disabled etc. No.)? Whom do you want to attend? Estimate no.
Type of guests/delegates. Inspect the considered event venue(s). .g. State your preference packages &/or itemized rates. lunches. stage). dinners. and standard of bed rooms each day. No.) on the response form. A rough draft of the program. Budget. exhibition. Allow the guests/delegates to note their individual requirements (dietary. Any other relevant information. Any special requests (e. Invite speaker Prepare invitations. receptions etc. smoking etc.22 Need for breaks. Consider the offers received: Which facilities will best accommodate your event? Which will best live up to the expectations of the guests/delegates? Who will be the best partner to work with? Which venue best meets your budget. When you need the offer. Book the event venue(s) and main services Consider the need for printed material and prepare a timeline for producing it.
Order signs and printed material. Prepare press release for your event. Start preparing a scenario (to do list with responsible persons assigned). . (E. Consider the unexpected. bed rooms. of meetings rooms.). guests/delegates etc. for copying/production of handouts). Order gifts and amenities. Confirm guests/delegates participation.). Check and order speakers' technical equipment requirements. Hold a pre-event meeting with your venue contact to go through the programmed.23 3 months prior to the event Update your reservation (no. Finalize of printed material production.g. Check budgets from similar meetings to ensure that all is included. (Updating minimizes your cancellation/reduction costs). Check and order speakers' for transportation requirements. Prepare your event budget. Send rooming list to the hotel. Remember to note special requests (VIPs etc. 1 month prior to the event Choose and confirm catering and menus Check development of speakers presentation (Remind speakers of presentation due dates. what happens if one of your speakers falls sick?) + prepare contingency plans Invite guests/delegates.
and get a good start! 1 hour before event Check all event rooms. Aim at getting to bed early . Personally check that all material has arrived and is in good condition. Prepare a staff briefing kit (programmed.). Call up contacts to get confirmation of coverage. Advise the event venue (and other relevant suppliers). Check and order speakers' technical Prepare a master copy of all your printed material to bring with you .24 One week prior event Send material to arrive at the hotel 48 hours before your arrival. briefed and ready to go During the event Relax. are on-site. check that it functions and that you have all necessary cords. Confirm all deliveries and pick-ups. Prepare name badges. scenario. Upon arrival at the venue / 1 day before event Hold a pre-event meeting with your venue contact to go through the programmed. plugs etc. Make sure that all greeters.just in case. Send out your event press release. If you are using your own AV.(advise the hotel to expect the material) Make arrangements to return material to your office after the event. contact telephone list etc. helpers etc. smile and have a great event! After the event . who has the authority to sign bills and order any extras.
Send thank-you notes to the speakers. Make notes for the next event. sponsors. staff etc. (Present you feed-back and feedforward).25 Meet with your venue contact to review the event. . Pay the invoices from suppliers. Fill out the event evaluation form. Check the invoice.
Click2travel. It is run by a team of young and energetic professionals fully conversant with modern day’s travel trade and its practices that have background with various travel agencies. The office is well equipped with the external and internal communication system. New Delhi. The office of Click2travel. Company’s Profile Click2travel. They assist the customer in making their package tours according to their requirement. groups and corporate events organized along with both air and ground transportation reservation done. and computer networking and computer reservation system to meet up the demand of their clients. Beside that they also assist their customer in booking the hotel of their choice and try to provide the best alternative choice to the customer.in is an online travel company catering to the travel as well as to the hospitality industry. They provide their customers with complete travel solution. being effectively maintained wit telephone. Siddharth Jain. internet.in is an IATA recognized agency in India. They act as a facilitator in getting tours. fax.in one of the India’s travel company was started in 2008 by Mr. .in is located in Darya Ganj.26 Introduction to the company Click2travel.
headed by Mr. Their industry experience extends to providing solutions to several key industries such as the Banks. which provides us e-business solutions and application management services to keep our operations sailing smoothly. Stores & Super markets.Director She has vivacious personality full of positive attitude and proficient in nature. . BTI Sita. She is the operational head of Click2Travel. They are our technology partners. A thorough professional and a perfectionist. Shalini has been in the industry for 11 years and has worked with multi-nationals like Holiday Inn. Siddharth has an impressive knowledge of the field which he has gained over a decade and work credits with companies like Carlson Wagon Lit.Founder Director Siddharth Jain. Kamyab InfoTech is IT Solution Company based in New Delhi and Mumbai. Shalini started a successful offline Tour Operator Company in the Year 2004. Kamyab InfoTech PVT Ltd Click2travel.in is developed through Kamyab InfoTech. sales or business development. the founder of Click2Travel.in has passionately created an online travel service Click2travel.in her team is constantly striving for a 99% client conversion rate. IT Companies & Travel Companies. Air Sahara & Journey mart. Neeraj Jain. He is well versed with the challenges that the world of hospitality has to offer. Siddharth is skilled in all fields of the trade.27 The management Siddharth Jain . American Embassy Travel Management Centre.in. which in turn brings in a more than 100% satisfied customer that keeps coming back with all their travel needs and plans. Financial Institutes. be it operations. Retailer. Shalini Jain . American Express and Carlson Wagonlit.
To make hotel reservation according to the customer will. They try to keep their client with updated information about the hotel reservation. incentive tour packages etc.28 Mission. Vision and Values Mission: To push the leading edge of travel and give the added value of services to our guest. Services Click2travel. be ethical and trust and respect each other Unique Selling Point To customized travel packages as per client requirement. Hotel reservation services Leisure trips Luxury Cruises Tour packages within India Tour packages outside India Car rental services Corporate/incentive tour Airlines deals Tailor made vacations Religious tours Conferences and incentives . corporate.in is a coming up Travel Company in India which provides its client with a wide range of services. The company also organizes group tours and tries to give its customer the best value of their money. The company ensures that their customer is offered with the best of the Hospitality. tour packages. Vision: To be among the top travel agency in the country. Communication route is simplified. Values: To create value for guest. The cost effective and well organized tour packages are sure to satisfy their customer.
If the rooms are available ask for the various packages that are offered by the hotel along with their rates. Also ask for extra bed cost if required. Ask for the child policy of the hotel. After that give the best hotel reservation price to the client and once he/she has confirmed the booking ask him to message the conformation on yours email id. If the travel agent has a tax deduction certificate then 10% tax would not be deducted from the travel agent commission where as if they don’t have it then the hotel deduct 10% amount from the agent commission. After all this is done say thank you. Check the availability as per the client requirement. . Greeting the person and asking his or her name.29 Procedure for hotel reservation Call at the hotel room reservation. agents receive a 10% commission on booking in hotels where as it can vary depending upon the hotel policy. Then ask for the Travel Agent Commission. Typically. Also ask if the rate is inclusive of tax or they are extra.
Company also deals in hotel booking and air deals. .30 Research Methodology Objective To understand what customer wants in their tour packages. Facts and Findings The company mainly deals in outbound tours. Also in the beginning of my training I got to work on a project luxury resort which is going to open at the region of Dehradun the capital of Uttrakhand. I got to work on the room reservation for our client. How to make itinerary and to modify it according to the customer need. The company also has tailor made packages for its clients. Scope of study While working with Click2trave.in as a trainee I got to learn how to make itineraries. to do air ticket billing on Yatra software and to handle the customer queries. The company also deals in group tour. hotel booking and Airline reservation and how to organize and modify the plan according to the customer need.
breakfast. . lunch and dinner are included in price. Hotel What are different types of meal plan and what all things it contains? There are four different types of meal plan that is European plan (EP): in this just the reservation of room is involved in price Continental plan (CP): in this plan room and breakfast is included in price Modified American Plan (MAP): in this plan room. breakfast.31 FAQ of accounts department What do you mean by TDS? TDA means Tax Deduction at Source Is TDS different TDS is 10% on commission What is the service tax on airlines ticket? For domestic air ticket the service tax is .64% where as for international air ticket it is 1.24%. lunch/dinner is included in price American plan (AP): in this plan room.30% and it is applied on service charge. What is VISA service tax charge and how it is applied? VISA service tax charge is 10.
the earliest time at which a room will be available. Check-in time. Sometimes referred to as Full American Plan. Bed and breakfast. usually upon payment of a penalty. cabins. American plan: A meal plan at a hotel or resort in which three meals a day are included in the price. sometime referred to as full American plan. To indicate an item has been processed. Cancellation penalty: An amount deducted by a supplier from a refund of prepaid funds when a reservation is cancelled. All inclusive: One price covers all listed elements of the package. Available rooms: In a hotel. Availability: The current inventory of seats. as a reservation. while next to each other. Cancel. repairs. usually a hotel. B&B: n. 1. Cancellation clause: In a contract. or other documentation or identification.32 FAQ hotels Accommodation: any room sold to a customer Adjoining rooms: Hotel rooms which. Check-out: A procedure whereby a hotel guest formally leaves the hotel and settles his or her bill. as a check. reservations. the number of rooms actually available for use on a given day. Buffet: A serve-yourself meal featuring several choices in each course. etc that can be sold or reserved. APAI: American plan All Inclusive. without charge. 2. and so forth. Check-in may require the presentation of payment. Complimentary: Free. rooms. eliminating rooms not available due to damage. a provision which allows for cancellation by one of the parties. Check-out time. Include all three meals and all taxes. To void. AP: American plan is a meal at a hotel or resort in which three meals a day are included in the price. Basis two: Another term for double occupancy. the latest time a guest may leave without being charged for another night's lodging. . In hotels. Check-in: A procedure whereby a hotel guest is registered as having arrived. have no connecting doors. In hotels. Amenities: The facilities and features of a property.
Tariff: A schedule of fares or prices.33 Confirmation: The official acceptance of a booking by the supplier CP: Continental plan includes only breakfast. Double-double. Twin: A hotel room containing two single beds. . includes breakfast and one major meal and all taxes. Double occupancy rate: The rate charged when two people will occupy a room. Invoice: A business document detailing goods or services provided and requesting payment. MAPAI: Modified America Plan. usually breakfast and dinner. apartment. Inclusive rates: Room rates that include tax. EP: European plan. etc economy class. double occupancy. suite. A hotel room with two double beds sometimes called a twin double. PPDO: Per person. MAP: Modified American plan includes breakfast and one major meal and all taxes. Twin-double: A hotel room with two double beds sometimes called a double-double. CPAI: Continental Plan includes only breakfast and all taxes. Accommodations that do not include meals FAP: Full American plan. In-out dates: Dates on which a guest arrives and leaves. Modified American plan: A hotel rate that includes two meals daily.
. as of an airline ticket. Code share: Flight operated by another airline. Add-ons: Extra flight at extra cost Amendment: Changes to your booking. Commissions are calculated on the base fare.34 FAQ for air lines A: First class discounted Airline codes: Specifically. the unique two. C: Business class Cancel: To void. before tax has been added. Bulk fare: A fare available only when buying blocks of seats.or three-digit indicators that identify specific airlines in CRS systems. as a reservation. B: Coach Economy discounted Base fare: The fare. APT: Airline passenger tariff Availability: The current inventory of seats that can be sold or reserved. Conditions: Rules pertaining to this air fare. all such unique indicators. also called a domestic carrier. Class: Letter used to book your flight reservation. CNL: Cancel. F: First class Fare: A paying passenger on a plane. D: Business class discounted Domestic airline: An air carrier that provides service within its own country. more loosely. Child: Person 2-11 years. including those that identify airports. Carrier: Refers to the name of the airline you are travelling. Circle trip. Domestic fare: Fare charged for travel within a country. CT.
Net fare. One-way trip: Any trip for which a return leg has not been booked. Non-reroutable: No changing of destinations. Normal fare: An airline fare for a completely unrestricted ticket. OW: one way journey. No show: This occurs when customer or group has made a confirmed reservation and fails to check in. Open jaw: Fly into one city and out of another city at no penalty. P: First class premium Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. K: Thrift L: Thrift discounted Nominated carrier: The airline you can fly. PNR: Passenger. J: Business class premium Joint fare: The fare charged for travel that utilizes more than one airline. Name. Non-refundable: No refund value. Reference.35 H: Coach Economy discounted IATA: International Air Transport Association. the maximum distance you can fly in air miles. net rate: The fare after commission. M: Coach Economy discounted MPM: Maximum permitted mileage. This fare is agreed on by the airlines involved. Inventory: Refers to the number of rooms and specific room types available for sales in a hotel. Q: Coach Economy R: Supersonic . Non-endorsable: No changing of airlines/carriers. Mileage: The amount of miles permitted to be flown on an air fare.
Upgrade: To move to the next higher category. Rerouting: Changes to flight routing. to a single destination and back. Roundtrip: A trip. Ticket stock: Blank airline tickets. Season: Different times of the year for travel have different fares. R T Fares: Return journey fares. Transit visa: A limited-term visa issued solely to allow passage across or through the issuing country's territory. V: Thrift discounted W: Coach Economy premium Y: Coach Economy . Surcharges: Extra cost involved. RT: Round trip. as on an airline. as to upgrade a passenger from tourist to business class. Creating two separate tickets for a single journey. STPC: Airline pays for your accommodation at the stopover. Transit: Stopover and change plane. usually to obtain a lower fare. usually indicating a discounted fare. Unrestricted fare: A higher fare for a ticket offering maximum flexibility. Ticket on departure: A ticket that will be picked up by the passenger at the airport. TKNO: Ticket number TKTL: Ticket time limit. Ticket designator: An airline code. Split ticketing. Stopover: When you leave the airport for more than 24 hours.36 S: Standard Class T: Coach Economy discounted Reissue: Changes requiring a new ticket to be issued.
Cultural tourism: Travel to experience the arts or history of a location or travel to immerse oneself in the language. Briefing tour: A tour. sightseeing. CRN Cash refund notice. COD: Cash on delivery. museum admissions. Incentive travel: Travel that is given to employees as a reward for outstanding performance. Inbound operator: A person or company providing inbound services. as in tour arrangements. or culture of a region. AVS: Availability status messages. society. without charge. Inclusive tour: A tour package that bundles transportation and lodging along with additional services such as transfers. usually for travel agents and other industry personnel intended to acquaint them with a new destination or new procedures. Add-on: Anything optional purchased by a passenger. All-in: All inclusive. Complimentary: Free. as a tour. usually to indicate an on-going relationship. Client: A term used for a customer. All inclusive: One price covers all listed elements of the package. . ADVR: Advise as to rate. Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. and so forth In-out dates: Dates on which a guest arrives and leaves. ADVN: Advise as to names.37 FAQ for travel industry Accreditation: Approval given by various trade associations to a travel agency allowing the sale of tickets and other accommodations. Destination: Place to which a person is traveling or a thing is sent. IATA: International Air Transport Association. Full service agency location: A branch of an agency that provides customers both reservations and ticketing Inclusive Rates: Rates that include tax.
a list of flights. etc. Net amount: The amount due to supplier after the commissions had been deducted. Net rate: These are rates with commission deducted at source. a rental car. Package: A travel product bundling several distinct elements. any company providing travel services to the public. A package is distinguished from a tour by virtue of the fact that it combines fewer elements. MAAS: Meet and assist. Service charge: A fee charged by travel agencies for providing non-commissionable services. Point of embarkation. minus a service fee. Non-refundable: Of a ticket. The amount of the ticket. In an airline booking. Outbound: Referring to the leg of the journey departing the city of origin to the destination or destinations. as opposed to business travel. Leisure travel: Travel undertaken for pleasure. PPR: Passenger profile record. may be applied to another trip in many cases. Surface: On land. Passenger name record: A file on a computerized reservation system containing all the information relating to a specific booking. no moneys will be returned should the trip be cancelled. supplied to the hotel prior to guest arrival. Supplier: In the travel industry. Also called "personal name record Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. TQM: Total Quality Management TA: Travel agent. point of origin: Where a journey begins. T&E: Travel and entertainment. such as air travel. Often used to indicate a trip of seven days or longer. Markup: The sum of money or percentage added to a wholesale or purchase price to arrive at the retail or resale price. in an itinerary. . times. and a hotel. Rooming list: A list of guest names and room dates for a group. Land only: A fare rate that doesn't include air transportation. regardless of its purpose.38 Itinerary: The route of travel. referring to travel over land that does not involve an aircraft.
Transfer: The transportation of a passenger between two points. Throwaway: Any item given away for free. Tour conductor: An employee of or contractor to a tour operator who accompanies and is in overall charge of a Tour documents: A packet of tickets. Tourist trap: Derogatory term for any attraction appealing to tourists but considered to be in bad taste or to give poor value for the money. or escort by groups. such as from the airport to a hotel or vice versa. TAC: Travel agency commission. Travel agent: Any person who sells travel products on a commission basis. . Tour operator: A company that assembles the various elements of a tour. Tourist: A leisure traveler. Through fare: Fare to a foreign destination reached via a gateway city. Travel agency: Usually used in the travel industry to refer to an ARC-appointed storefront retailer. often included as an element of a tour. vouchers. A person with specific knowledge of the travel industry hired on a contract basis to provide advice.39 TAAD: Travel agent automated deduction. instructions. TO: Tour order. either as a way of rewarding a purchase or to attract business. and other information sent to a passenger by a tour company. guidance. An area of a tourist destination that has become over-commercialized. Tour: A travel product in which several elements are bundled together and sold as a unit. itineraries. Tire kicker: A customer who asks a travel agent for recommendations or quotes but who never actually makes a booking. or services to a company. Tours typically involve the use of a guide. Travel consultant: An alternative term for travel agent. host. Tourism: The activity of travel for pleasure. Travel counselor: An alternate term for travel agent. Ticket: A formal travel document representing a contract between the traveler and the supplier.
regardless of whether an overnight stay is involved Vendor: In the travel industry. Accountable manual documents: Blank ARC ticket stock used to hand-write tickets. when validated by a travel agency. Wholesaler: Any company that sells to retailers as opposed to the general public.40 Travel partner: A travel supplier that participates in a frequency marketing program operated by another travel supplier. a tour operator. Trave log. Visa: A document or. travelogue: A documentary film or video extolling the attractions of a specific travel destination or group of destinations Trip: In the travel industry. required by a foreign government before a visa will be issued. FAQ Accounts Account Executive: Person responsible for management of office. . such as a letter of invitation from an approved organization or a receipt for confirmed bookings. more frequently. has a monetary value and which must be accounted for to the ARC. any supplier of travel products or services. Wholesaler rate: A non-commissionable rate for a product such as a hotel room that is extended to tour operators and packagers. Weather tourist: A person who travels to view meteorological events such as hurricanes and tornadoes. a stamp in a passport authorizing the bearer to visit a country for specific purposes and for a specific length of time. ADR: Average daily rate. Accountable document: Any piece of paper that. XO: Exchange order. any journey of more than 100 miles from a person's home. Visa expediter: A person or company charging a fee to procure visas another travel documents Visa support: Any documentation.
Used to offset the cost of acquiring the asset. a deduction taken to account for the decline in value of assets.html http://www.pdf http://www.mysiatravel.jsp .com/Faqs-on-tours. such as machines used in a business. over a period of time.co. References Internet http://www.personal-assistant-tips. TAC: Travel agency commission. Service charge: A fee charged by travel agencies for providing non-commissionable services. Net profit: Profit after all expenses has been taken into account. Depreciable asset: Any property owned by a business that is subject to depreciation for tax purposes.corporatetravel. CRN Cash refund notice. Depreciation: In taxation. Fortnight: A period of two weeks Invoice: A business document detailing goods or services provided and requesting payment.com/faq/tits.41 Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. Net amount: The amount due to supplier after the commissions had been deducted.aspx http://www. Net rate: These are rates with commission deducted at source.com/support-files/corporatetravelplanningchecklist.resavenue.in/mice.
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