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PROJECT REPORT

ON

SUMMER INTERNSHIP FROM (01-06-2011 TO 31-07-2011) COMPANY NAME: CLICK2TRAVEL.IN

SUBMITTED BY: GAURAV KATHAIT MBA (TOURISM AND HOSPITALITY) ROLL NO: A-23 Section: RR1001 REG NO: 11013600

SUBMITTED TO: Anjali Khanna(HOD)

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Table of content

1. 2. 3. a. b. c. d. 4. a. b. c. 5. 6. 7. 8. 9.

Acknowledgement Overview of India tourism industry. Different sectors of tourism industry in India Tourism and hospitality industry Structure of the industry Tourism policy Other government initiatives Future outlook Medical tourism industry Rural tourism industry Eco tourism industry Travel industry Forms of travel Tour operator Inbound tour operator Job of domestic tour operator

10. Sources of income of a tour operator 11. Outbound tour operator 12. Check list for International Tourist a. b. c.
At the time of reservation Visa FOREX

13. Corporate travel a.
Corporate travel check list

14. MICE (Meetings, Incentives, Convocation and Events)

3 a. b.
Organizers check list Meeting and Events check list

15. Introduction to company 16. Company’s profile 17. The management 18. Mission, Vision and Values 19. Unique selling point 20. Services 21. Procedure for hotel reservation 22. Research methodology a. b. c. Objective Scope of study Facts and findings

23. Frequently asked questions

ACKNOWLEDGEMENT First of fall I would like to thank the Director of Click2Travel.in for giving me the opportunity to do my two-month project training in his esteemed organization. I am highly obliged to Mr. Siddharth Jain for granting me to undertake my training at Click2Travel.in.I express my thanks to all team members under whose able guidance and direction, I was able to give shape to my training. Their constant review and excellent suggestions throughout the project are highly commendable.

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Introduction to Indian tourism industry Indian Tourism Industry is the major service industry in the country. The prime authority for the development, management and promotion of tourism industry in India is the Ministry of Tourism which also runs the Incredible India Campaign.

Overview of India Tourism Industry Tourism in India contributes around 6.23% of the national GDP and is responsible for generating 8.78% of the overall employment in India.

As of 2008, the Indian tourism industry generated about US$ 100 billion and around US$ 275.5 billion of revenue is expected to be generated by 2018.

The growth rate has been expected to be 9.45% annually.

Figures of 2009 indicate that around 5.11 million foreign tourists visited India that year, mostly coming from the USA and UK and domestic tourism touched high figures of 650 million. The highest share was taken by the states of Andhra Pradesh, Uttar Pradesh and Tamil Nadu.

The Ministry of Tourism formulates and regulates the national policies for the promotion of the tourism sector.  Different Sectors of Tourism Industry in India the different sectors of the Indian Tourism Industry are enlisted below: Tourism and Hospitality Industry A brief: The Indian Tourism Industry has registered a remarkable growth both in the volume of foreign tourists and the overall revenue compared to the International Tourism Industry. State Governments. Maharashtra. Indian hospitality industry's excellent growth has been primarily due to the following reasons    Strong GDP performance Developing stronger ties with nations all across the world Encouraging foreign investment Structure of the Industry .5  Rajasthan. It collaborates with various Central agencies. Tamil Nadu. Delhi and Uttar Pradesh remain the favorite destination among the tourists. The World Travel and Tourism Council (WTTC) have counted India and China as among the fastest growing tourism industries over the span of next 10-15 years. Union Territories and thus promotional policies and programs for the tourism sector are defined.

The Government of India is expecting to generate Rs. The states of which the villages have been identified are Himachal Pradesh. Gujarat. Tourism Policy  The National Tourism Policy was prepared in the year 2002. as it provides quality health treatment at cheaper costs compared to the treatment costs in the USA and other developed nations. Madhya Pradesh.  Atethie devo bhava: (guests are equal to God) this policy by the Government aims to make the common people aware who come in contact with the tourist.  Incredible India: Under this policy the Government carries out its promotional activities through various marketing programs. Government of India to be developed as tourism hubs. With years passing by India is becoming a top priority for medical tourism. Karnataka. 8.6 The hotel industry is an important division of the Tourism Industry.500 billion to GDP by 2020. Advantages India offers the following advantages when it comes to medical treatment and facilities:  The treatment costs are comparatively 30% lower to that of Western countries and also the cheapest in South-east Asia. Kerala. Orissa. Bihar. Rajasthan and West Bengal. Sikkim. Tamil Nadu.  Future Outlook The hotel sector is expected to register a positive growth in the next few years. It contains the following policies      Target tourism as a major sector for economic growth Focus on domestic tourism Position India as a global brand for tourism Develop integrated tourism circuits Tourist friendly visa process Tax rates rationalization in the hospitality sector Immigration services   Other Government Initiatives 31 villages have been recognized by the Ministry of Tourism. Medical Tourism Industry This is one of the highly growing sectors of the Indian Tourism Industry. Maharashtra. Assam. . The Hotel sector has registered a faster growth than the GDP since the last few years.

handicraft exported amounted to about INR4 million in the year 2009. Future Estimates for the Medical Tourism Industry This sector has immense potential and by 2012. Even without any promotional programs for developing rural tourism.500-crore industry by 2015. and a full range of Assisted Reproductive Technology (ART) services.5 million for the project.  Full body pathology. innumerable tourists across the seas visit the villages in Rajasthan. in transplants.  Infertility treatments cost almost 1/4th of that in the developed countries and services include modern assisted reproductive techniques. cancer risk markers. cosmetic treatments and many others.3 billion has been estimated to come up. gold standard DXA bone densitometry. such as IVF. Eco-Tourism Industry Eco. 2D echo Color Doppler. . The sector is expected to generate an annual growth of 30%. It has the prime objective of promoting tourism by maintaining the nature as it is and promoting the conservation of wildlife and their habitats. doctors etc have a good command over the English language which makes it easier for the tourists to communicate with them  Indian hospitals offer excellent medical facilities in cardiology. orthopedics. as reported by the Confederation of Indian Industry (CII).Tourism is a very responsible form of tourism which encourages sustaining ecological balance and also leading to ecological development. which has given US$ 2. Spiritual Tourism Industry India has numerous spiritual destinations which makes India a hot spot for spiritual tourism industry. 12 lead ECG. Chest X-ray. comprehensive physical and gynecological examinations. audiometric. body fat analysis. which will. make it a Rs. coronary risk markers. a business of $2. high strength MRI etc are some of the medical services offered in India. Tourism projects have been launched by the Union Tourism Ministry in collaboration with the UNDP. Rural Tourism Industry Rural tourism industry reflects the rural civilization and culture followed in rural India which is rich in arts and crafts. joint replacements. 9. This sector has got quite a high number of tourists specially those who have an attraction for the rural ways of life.7  The medical staff. spirometry. Alone from Rajasthan. Gujarat and South India every year. Spiritual tours organized for the tourists all across the country give the tourists an insight into the religiously rich culture of India.

Ship. Rail travel: the popular forms of rail travel include inter-city trains.8 Travel industry The travel industry caters to recreational. Air Travel: It is the most popular form of international travel. Accommodations along with meals if necessary. These can include hotel reservation. air). Road travel: It is the most popular form of travel and includes various modes such as personal automobiles. airport transfer. The travel sector covers the following sectors    Transportation services (Rail. leisure and business travelers. Travel operators are mainly of two kinds that is   Inbound tour operator (domestic tour operator) Outbound tour operator Inbound tour operator An inbound tour operator is simply a company that makes travel arrangements for arriving tourist from other countries or tourist from within the country. road. Airways) Hospitality services (including accommodation in hotels and resorts) Destination Forms of travel  Ship travel: Sea travel has largely been replaced by faster means of travel such as automobiles and airplanes. due to its speed and coverage. The elements of tours consist of. transit trains and high speed long distance trains. tours of the areas.    Tour operator A company that assembles the various elements of tours is known as a tour operator. Road. sea. Sightseeing. Travel services (transfer to and from the destination). . However it is still used for small trips and leisure cruises.     Travel (rail. meals etc. buses and taxis.

You are an outbound tour operator if you make arrangements for people who want to visit some other country. sea. etc). then the Tour operator customize and pass on the package detail to the client by adding up his margin in it. Commission from sales (not much these days from airlines).  Incentive packages. tours of the areas. Sources of income of a tour operator     Service charge. road. After this he coordinates with his counterpart: The Agent at the destination and work out the cost inclusive of all the necessary elements of the tour. Such as the Destination selection. The tour operator of the destination country negotiates the rate with the hotel. accommodation. Once the client has agreed for the package. travel agency. These can include hotel reservation. Job of domestic tour operator    Identify itinerary (it include everything from sightseeing. Short listing of hotels according to the client requirement. meals etc. airport transfer. Commission from hotels can vary according to the hotel policy. Outbound Tour operator in India takes the requirement of a customer in detail . These are the tours booked by the companies for their employees through tour operator. let us say that you are a tour company that is located in India. Type of Accommodation. You are an inbound operator if you make arrangements for people who are arriving in India for a visit. and then makes a detailed itinerary. . Commission from package tour holidays. transportation cost etc. etc on your behalf. air). Outbound tour operator An outbound tour operator is a company which makes travel arrangement for the people of their country to some other country. Interest. That is to say that one tour operator is of the company from where the tourist belongs and the other where the tourist wants to visit. After that he sends the package detail to you that is hotel cost. The Outbound Agent in India confirms all the arrangement of as per the itinerary with the destination tour operator. For example let us say that you are a tour company that is located in India. In outbound tours two or more tours operators are involved.9 For example. Duration of Travel. Help in arranging transportation for the client (rail. No of adults and children traveling etc.

restaurants. car rentals.   Provide information on custom regulation. hotel accommodation. Advice on weather conditions. tours and recreation. tourist attraction and recreation.10 Work of a travel agent   Give advice on destination. fares and hotels ratings and accommodations. .  To collect information on departure and arrival time. required papers (passports. visa and certificate of vaccination) and currency exchange rates to international travelers. Make arrangements for transportation.

Example Mr. Special Request and advise him on Change/Refund/No-Show Clauses.  In view to generate additional revenue. .  In view to provide Best of Services.11 Check list for international tourist Operational Guidelines . Forex. E.Satinder Singh  Check Validity – In most cases passport should be valid for at least six months from the date of departure from the destination country. you must check on Seat /Meal Request.  Check on the Travel Insurance requirements. Inoculations.g. Travel insurance. and if we can offer him hotels/ transfers/ Forex / travel Insurance. you must check and offer on the services he is not buying from us.International At the time of reservations.  A Child should have name of the accompanied parent on his/her passport.  Visa Status – Check if there is enough time available to obtain Visa.  Names given by client should match the name as on their respective passports.  Take complete name. if he is only buying tickets from us. then we should also ask him where he is going to stay.

.  Check Nationality . Belgium. so take care when dealing with such itineraries. different regulations apply.12 Visa  There should be enough pages available for Visa (2 pages for one visa required)  Check the Passport’s Place of Issue – as embassies do not accept applications of passport issued out of their region. Finland. France. Countries like USA. Iceland. Greece. Netherlands. UK.  Covering letter from the applicant on company's / personal letterhead stating his name. Canada. designation.  Standard Documents required  Passport with validity of more than six months.  1 Visa application form duly filled in and signed. Spain and Sweden. (OR) * Please Log on to Visa pages online to find out details. ensure you apply visa to the country of first port of arrival.  Tour Confirmation & Hotel Confirmation. Portugal. Medical Requirements : *As Applicable Visa Fee Time Taken : *As Applicable : *As Applicable * Please check directly from Embassy or its website for correct info.  Foreign Exchange endorsement / Copy of Credit cards. Norway. With Schengen visa. purpose and duration of visit.  2-4 recent passport size color photographs with white background and on Kodak paper only. Germany.  Income Tax paper for the last 3 years. Italy. Luxembourg.  If it’s Schengen Visa. Denmark.If passport holder other than Indian. you may enter one country and travel freely throughout the Schengen zone.  Original Bank Statement for the last 6 months. The 15 Schengen countries are: Austria.  Detailed Tour Itinerary. and Australia have stringent norms.

85. Example 1USD = INR 45. Always check the current rate of Exchange before you accept the payment. then to safeguard yourself. note down number of each currency note. so please check from your Bank/ Forex Dealer. FOREX  Always advice passenger that the payment due would be calculated as per ROE on the date of payment made. There is lot of duplicate currency floating in the market. TC / Cash currency rates may differ.13 In case passenger availing Visa on arrival. If not able to identify them.10. . so be careful when accepting currency notes. please check requisite documents including passport size photographs to be carried along. What is Selling Rate? Rate at which the Bank or Forex Dealer sell currency. Example 1USD = INR 46.    What is Buying Rate? Rate at which the Bank or Forex Dealer buy currency.

instructions and forms. Both passports will be simultaneously valid. Remember that an inoculation certificate may be required when applying for a visa. Health Advisories Passport Check validity of traveler’s passport – passports should be valid for at least 6 months after date of arrival in destination country. Consider obtaining a second passport for convenience if the traveler is a frequent flyer. There are basically four expense categories for corporate travel.  Export license(s) Find out if a trade license/permit is needed.  . or use the  Link below to find visa requirements by country. Which are as follows?    Airlines expense Hotel expense Food and beverages expense  Transportation expense CORPORATE TRAVEL CHECKLIST Travel Advisories Check for travel advisory warnings before booking flights. Inoculations Make sure inoculations are completed as soon as possible because inoculations can take several weeks to become effective.14 Corporate Travel Corporate travel is the people travelling for purpose related to work from one country to another or from one place to another within the country.     Visas Check the embassy/consulate’s website for visa requirements.

15 International Driving license Find out if an international driving license/permit is required. incoming/outgoing fax/voicemail) Specify the type of room required (i. keep a record of traveler’s registration no. dietary requirements.. Flights Compare prices using a flight comparison website Check travel policy for traveler's approved class of travel Before booking. manual/automatic. air conditioning. if applicable. find out what the sign will say.e.  insurance requirements  Find out if chauffeur drive is required because of country regulations  Verify location of collection/drop off point  Find out if corporate vouchers are available  Find out if maps are provided Taxis/Courtesy Car  Note pickup time and exact location of collection point  If driver will be carrying a sign. luggage capacity. and air miles details.e.                Translator/escort  Check with the applicable tourist board for translators/escorts Hire car  Find out what type of hire car the traveler prefers (subject to travel policy). etc) Specify smoking/non-smoking preference Check if customer parking is available Note booking reservation number Send traveler's flight details to hotel upon confirmation Request that the room is held for late arrival (arrival after 1800 hrs).  Note the driver’s mobile number Trains  Note train times  Obtain train tickets  Find out if seat reservation is required  Find out if connecting train(s) leave from the same station  Get directions from station to venue Driving/Car parking  If possible.uk Be aware of time zone impact on date/time of arrival Check traveler’s seating preference. .co. breakdown cover. make and model of car. and any extras such as satellite navigation. garage. Wi-Fi. single occupancy double. standard. compare prices using a flight comparison website like Expedia. mechanic. Obtain tickets/boarding pass in advance if preferred Hotel Check hotel reviews Make sure the hotel has service amenities (i.

contact/account details (name written on sign)  Train times. Health insurance cover  Make enquiries about health insurance Spending Money Worldwide Restaurant Search Itinerary Include the following details  Name and location of airport  Date of travel. phrasebook. hire car pickup/drop off location  Details of local currency and suggested daily budget .  Airline terminal no. rail enquiry desk no.  Taxi pickup times. room reservation no. telephone no. address. advice on local etiquette  Extra copy of the itinerary for his household  Contact details of others travelling to the same meeting  Area map (Google maps) and map/directions to venue.. check-in times. model and color of car. envelopes)  Business cards (with reverse side in country specific language)  Meeting papers  Weather report for week ahead  Advice on dress code for events  ‘Hints for Exporters’ booklet  Hardcopy of diary for the travel period  Photocopy of passport/important docs/credit cards  Country specific information. for all arrivals and departures  Hotel arrival time.. company name. compliment slips. flight nos.  Timing/location of meetings and entertainment  Name and telephone nos. reservation no. Travel Pack  Passport  Inoculation certificate  Flight Tickets/boarding pass  Hotel booking reservation number  Travelers cheques  Car rental voucher  Train tickets  Insurance documents  Stationery (headed paper. platform. fax no. flight times. make. hotel. of overseas contacts  Hire car collection/drop off time.. guidebook. provide traveler’s registration no. contact details. address.16  Check if international breakdown cover required?  Find out if you need to reserve a parking space  If parking is arranged at client’s premises. name. station.

17 MICE = Meetings. MICE are used to refer to a particular type of tourism in which large groups planned usually well in advance are brought together for some particular purpose. MICE events are normally bid on by specialized “convention” bureaus located in particular countries and cities and established for the purpose of bidding on MICE activities. MICE tourism is known for its flawless planning and demanding clientele. The acronym MICE are applied inconsistently with the “E” sometimes referring to Events and the “C” sometimes referring to Conventions. a profession. Unlike the other types of MICE tourism. MICE tourism usually consists of a well planned agenda centered on a particular theme. . This process of marketing and bidding is normally conducted well in advance of the actual event. or a job well done. Incentive tourism is usually undertaken as a type of employee reward by a company or institution for targets met or exceeded. and Exhibitions. Conferences. perhaps with the exception of Incentives. or an educational topic. rather than professional or educational purposes. such as a hobby. Most components of MICE are well understood. Incentives. Incentive tourism is usually conducted purely for entertainment. often several years. MICE tourism is a specialized area with its own trade shows (IMEX) and practices.

18 Meetings: it is designed to bring to bring people together for the purpose of exchanging information Incentives: It is a trip that is planned by a company to reward their employees for outstanding services in their desired field. . Exhibitions: An event design to bring together people in the specific industry or closely related industry to come together to show case their product or services to a group of attendees. The source of income is by charging 5% to 10% on the total bill. Conventions: A gathering of people to meet and discuss similar issues and activities in a large setting.

air conditioning. lunch. with their own cars or is their transportation specially arranged? Facilities • • • What kind of facilities will you need: main meeting room. acoustics. will you need cameras and screens? . spaces for group work. furniture. auxiliary spaces. exhibition. is the projector bright enough. accommodation? Can you move from one space to another conveniently and quickly? Soundproofing. atmosphere. ease of concentration Nature of the event • • • Is the event one-off or a series of events? Calm of nature. dinner. technology Furniture • • • • • • • Short informative sharing event or information bulletin: rows of chairs All-day seminar or longer: classroom set up (tables and chairs) Training or workshop: group work tables (4–6 people per table) Meeting: conference table (max 20 people per table) Training event or meeting: U-shaped table Evening event or get-together: cocktail set-up (buffet and bar tables) Festive dinner party: banquet setting (8–12 people per table) Technology • Take note of the size of the space: is the PA loud enough. experiences or an urban meeting? Homely and cozy or classy and stylish? When planning your schedule • • Will your guests arrive from near or far? Will they arrive by public transport.19 Organizer’s checklist Location • • Accessibility: is the meeting location easy to reach? Environment: comfort.

following a theme or a corporate image? Security • • • Security of the site: fire safety. make an impression. luxury? Trends • Decoration and presentation: neutral. video recordings? Will you require professional help with planning or technical support during the event? Catering • • • • • Nature of the event: working meeting or a party? Participants: gender. air conditioning. nationality. materials. quality of technical execution Required IT solutions: open/closed network. heating. personal security arrangements (for speakers or participants) Information Security: spaces. or encourage guests to stay longer? Timing and schedule: how hungry are the participants. standards for the operations Responsibility of the meeting location: recycling. lighting . security officers. own staff and meeting location staff Quality and responsibility • • Quality of the meeting arrangements: quality standard certificates.20 • • • • Visual aspects: lighting technology. visual planning and projectors. webcasting and recorded files Are you looking for interaction: voting facilities. status What is the aim of the catering: to satisfy hunger. seasonal. and how much time do you need to reserve for eating? What message do you want to convey: health-consciousness. suspended items and installations. access control Personal safety: first aid.

 What will the guests/delegates gain from participating?  Who will be the members of the planning group/event committee?  Who is the decision maker(s)?  Who will be there to help on-site?  What do you want to happen? (Work out a preliminary program/agenda).  When do you want it to take place? (Remember to check dates for other events).. . seating format and size of meeting rooms and other facilities needed each day (incl.).)?  Whom do you want to attend? Estimate no.  What is your budget? (Can you get extra funds if needed? Could you get sponsors.  How long would your event be?  Do you need to attract guests/delegates by PR. And available optional dates. No. transportation. times). Can you be flexible on dates?  Where do you want it to take place? (Consider parking.21 Meeting & Event Check List For Big Meetings & Events At the very start Define  The purpose and objectives of the meeting .to you. (Develop a relevant media contact list)?  Do you need to insure the event? Determine   Preferred dates. accessibility for disabled etc. of guests/delegates.

22          Need for breaks. Allow the guests/delegates to note their individual requirements (dietary. exhibition. lunches. Type of guests/delegates. . A rough draft of the program. Any special requests (e. No.) on the response form. dinners. receptions etc. Budget. Book the event venue(s) and main services Consider the need for printed material and prepare a timeline for producing it. Invite speaker Prepare invitations. Any other relevant information. State your preference packages &/or itemized rates. Inspect the considered event venue(s). stage). When you need the offer.g. and standard of bed rooms each day. Consider the offers received:  Which facilities will best accommodate your event?  Which will best live up to the expectations of the guests/delegates?  Who will be the best partner to work with?  Which venue best meets your budget. smoking etc.

). Confirm guests/delegates participation. Consider the unexpected. Check and order speakers' technical equipment requirements. (E.g.    1 month prior to the event   Choose and confirm catering and menus Check development of speakers presentation (Remind speakers of presentation due dates. Check and order speakers' for transportation requirements.). what happens if one of your speakers falls sick?) + prepare contingency plans Invite guests/delegates. Prepare press release for your event. Send rooming list to the hotel. Start preparing a scenario (to do list with responsible persons assigned).23 3 months prior to the event  Update your reservation (no. Hold a pre-event meeting with your venue contact to go through the programmed. for copying/production of handouts). bed rooms. (Updating minimizes your cancellation/reduction costs). Order gifts and amenities. Remember to note special requests (VIPs etc. Finalize of printed material production.       . Prepare your event budget. of meetings rooms.     Order signs and printed material. Check budgets from similar meetings to ensure that all is included. guests/delegates etc.

(advise the hotel to expect the material) Make arrangements to return material to your office after the event. are on-site. Prepare a staff briefing kit (programmed. Make sure that all greeters. check that it functions and that you have all necessary cords. smile and have a great event! After the event .just in case.24 One week prior event  Send material to arrive at the hotel 48 hours before your arrival. Check and order speakers' technical Prepare a master copy of all your printed material to bring with you . helpers etc. If you are using your own AV. Call up contacts to get confirmation of coverage. Prepare name badges.and get a good start! 1 hour before event   Check all event rooms. Advise the event venue (and other relevant suppliers). who has the authority to sign bills and order any extras. scenario. Personally check that all material has arrived and is in good condition. Confirm all deliveries and pick-ups. Aim at getting to bed early .).         Upon arrival at the venue / 1 day before event    Hold a pre-event meeting with your venue contact to go through the programmed. Send out your event press release. briefed and ready to go During the event  Relax. plugs etc. contact telephone list etc.

staff etc. Send thank-you notes to the speakers. (Present you feed-back and feedforward). Fill out the event evaluation form.25  Meet with your venue contact to review the event. Check the invoice. Pay the invoices from suppliers. sponsors. Make notes for the next event.      .

in one of the India’s travel company was started in 2008 by Mr. Siddharth Jain.26 Introduction to the company Click2travel. being effectively maintained wit telephone. . The office is well equipped with the external and internal communication system. They provide their customers with complete travel solution. Click2travel. Beside that they also assist their customer in booking the hotel of their choice and try to provide the best alternative choice to the customer. It is run by a team of young and energetic professionals fully conversant with modern day’s travel trade and its practices that have background with various travel agencies. New Delhi. internet. groups and corporate events organized along with both air and ground transportation reservation done. and computer networking and computer reservation system to meet up the demand of their clients.in is located in Darya Ganj.in is an IATA recognized agency in India. They act as a facilitator in getting tours.in is an online travel company catering to the travel as well as to the hospitality industry. They assist the customer in making their package tours according to their requirement. Company’s Profile Click2travel. The office of Click2travel. fax.

Retailer. American Embassy Travel Management Centre. Shalini has been in the industry for 11 years and has worked with multi-nationals like Holiday Inn. Kamyab InfoTech is IT Solution Company based in New Delhi and Mumbai. which provides us e-business solutions and application management services to keep our operations sailing smoothly. Kamyab InfoTech PVT Ltd Click2travel.27 The management Siddharth Jain . IT Companies & Travel Companies.in her team is constantly striving for a 99% client conversion rate. Stores & Super markets. He is well versed with the challenges that the world of hospitality has to offer. They are our technology partners. Shalini Jain . Neeraj Jain.in has passionately created an online travel service Click2travel. headed by Mr. She is the operational head of Click2Travel. sales or business development. A thorough professional and a perfectionist.in. . Financial Institutes. Air Sahara & Journey mart. Siddharth has an impressive knowledge of the field which he has gained over a decade and work credits with companies like Carlson Wagon Lit. the founder of Click2Travel. Siddharth is skilled in all fields of the trade.in is developed through Kamyab InfoTech.Founder Director Siddharth Jain. Their industry experience extends to providing solutions to several key industries such as the Banks. Shalini started a successful offline Tour Operator Company in the Year 2004. American Express and Carlson Wagonlit. BTI Sita. be it operations.Director She has vivacious personality full of positive attitude and proficient in nature. which in turn brings in a more than 100% satisfied customer that keeps coming back with all their travel needs and plans.

Values: To create value for guest. To make hotel reservation according to the customer will.28 Mission. tour packages. Vision: To be among the top travel agency in the country. corporate.in is a coming up Travel Company in India which provides its client with a wide range of services. Services Click2travel. incentive tour packages etc. The company ensures that their customer is offered with the best of the Hospitality. The cost effective and well organized tour packages are sure to satisfy their customer. Vision and Values Mission: To push the leading edge of travel and give the added value of services to our guest. The company also organizes group tours and tries to give its customer the best value of their money. be ethical and trust and respect each other Unique Selling Point    To customized travel packages as per client requirement. Communication route is simplified. They try to keep their client with updated information about the hotel reservation.            Hotel reservation services Leisure trips Luxury Cruises Tour packages within India Tour packages outside India Car rental services Corporate/incentive tour Airlines deals Tailor made vacations Religious tours Conferences and incentives .

29 Procedure for hotel reservation           Call at the hotel room reservation. Then ask for the Travel Agent Commission. After all this is done say thank you. Greeting the person and asking his or her name. Ask for the child policy of the hotel. After that give the best hotel reservation price to the client and once he/she has confirmed the booking ask him to message the conformation on yours email id. Also ask if the rate is inclusive of tax or they are extra. Also ask for extra bed cost if required. agents receive a 10% commission on booking in hotels where as it can vary depending upon the hotel policy. If the rooms are available ask for the various packages that are offered by the hotel along with their rates. If the travel agent has a tax deduction certificate then 10% tax would not be deducted from the travel agent commission where as if they don’t have it then the hotel deduct 10% amount from the agent commission. Typically. . Check the availability as per the client requirement.

I got to work on the room reservation for our client. How to make itinerary and to modify it according to the customer need.30 Research Methodology Objective   To understand what customer wants in their tour packages. Scope of study While working with Click2trave. . The company also deals in group tour. hotel booking and Airline reservation and how to organize and modify the plan according to the customer need. Also in the beginning of my training I got to work on a project luxury resort which is going to open at the region of Dehradun the capital of Uttrakhand. Facts and Findings     The company mainly deals in outbound tours. Company also deals in hotel booking and air deals. The company also has tailor made packages for its clients. to do air ticket billing on Yatra software and to handle the customer queries.in as a trainee I got to learn how to make itineraries.

lunch and dinner are included in price. breakfast.  What is VISA service tax charge and how it is applied? VISA service tax charge is 10.24%.64% where as for international air ticket it is 1.31 FAQ of accounts department  What do you mean by TDS? TDA means Tax Deduction at Source  Is TDS different TDS is 10% on commission  What is the service tax on airlines ticket? For domestic air ticket the service tax is . lunch/dinner is included in price American plan (AP): in this plan room. breakfast.30% and it is applied on service charge. . Hotel  What are different types of meal plan and what all things it contains? There are four different types of meal plan that is European plan (EP): in this just the reservation of room is involved in price Continental plan (CP): in this plan room and breakfast is included in price Modified American Plan (MAP): in this plan room.

the latest time a guest may leave without being charged for another night's lodging. Check-in time. Cancellation clause: In a contract. Check-in: A procedure whereby a hotel guest is registered as having arrived. To indicate an item has been processed. as a reservation. usually a hotel. sometime referred to as full American plan. Sometimes referred to as Full American Plan. as a check. To void. rooms. etc that can be sold or reserved. Check-out: A procedure whereby a hotel guest formally leaves the hotel and settles his or her bill. Check-in may require the presentation of payment. or other documentation or identification. have no connecting doors. while next to each other. repairs. APAI: American plan All Inclusive. . In hotels. Bed and breakfast. American plan: A meal plan at a hotel or resort in which three meals a day are included in the price. Buffet: A serve-yourself meal featuring several choices in each course. Availability: The current inventory of seats. reservations. Include all three meals and all taxes. Check-out time. AP: American plan is a meal at a hotel or resort in which three meals a day are included in the price. 1. Cancel. and so forth. eliminating rooms not available due to damage. the earliest time at which a room will be available. a provision which allows for cancellation by one of the parties. Cancellation penalty: An amount deducted by a supplier from a refund of prepaid funds when a reservation is cancelled. Amenities: The facilities and features of a property.32 FAQ hotels Accommodation: any room sold to a customer Adjoining rooms: Hotel rooms which. Available rooms: In a hotel. cabins. All inclusive: One price covers all listed elements of the package. Complimentary: Free. Basis two: Another term for double occupancy. B&B: n. 2. without charge. the number of rooms actually available for use on a given day. In hotels. usually upon payment of a penalty.

Twin: A hotel room containing two single beds. apartment. MAP: Modified American plan includes breakfast and one major meal and all taxes. Invoice: A business document detailing goods or services provided and requesting payment. In-out dates: Dates on which a guest arrives and leaves. Double-double.33 Confirmation: The official acceptance of a booking by the supplier CP: Continental plan includes only breakfast. CPAI: Continental Plan includes only breakfast and all taxes. Inclusive rates: Room rates that include tax. Accommodations that do not include meals FAP: Full American plan. includes breakfast and one major meal and all taxes. EP: European plan. usually breakfast and dinner. suite. double occupancy. Twin-double: A hotel room with two double beds sometimes called a double-double. A hotel room with two double beds sometimes called a twin double. Double occupancy rate: The rate charged when two people will occupy a room. Modified American plan: A hotel rate that includes two meals daily. . etc economy class. MAPAI: Modified America Plan. PPDO: Per person. Tariff: A schedule of fares or prices.

Add-ons: Extra flight at extra cost Amendment: Changes to your booking. Conditions: Rules pertaining to this air fare.or three-digit indicators that identify specific airlines in CRS systems.34 FAQ for air lines A: First class discounted Airline codes: Specifically. CT. all such unique indicators. as of an airline ticket. APT: Airline passenger tariff Availability: The current inventory of seats that can be sold or reserved. Code share: Flight operated by another airline. . D: Business class discounted Domestic airline: An air carrier that provides service within its own country. as a reservation. Commissions are calculated on the base fare. Class: Letter used to book your flight reservation. more loosely. Circle trip. Bulk fare: A fare available only when buying blocks of seats. Carrier: Refers to the name of the airline you are travelling. also called a domestic carrier. including those that identify airports. C: Business class Cancel: To void. F: First class Fare: A paying passenger on a plane. before tax has been added. B: Coach Economy discounted Base fare: The fare. the unique two. Child: Person 2-11 years. Domestic fare: Fare charged for travel within a country. CNL: Cancel.

net rate: The fare after commission. Non-endorsable: No changing of airlines/carriers. M: Coach Economy discounted MPM: Maximum permitted mileage. Reference. Net fare. P: First class premium Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely.35 H: Coach Economy discounted IATA: International Air Transport Association. Inventory: Refers to the number of rooms and specific room types available for sales in a hotel. K: Thrift L: Thrift discounted Nominated carrier: The airline you can fly. the maximum distance you can fly in air miles. Q: Coach Economy R: Supersonic . J: Business class premium Joint fare: The fare charged for travel that utilizes more than one airline. PNR: Passenger. Normal fare: An airline fare for a completely unrestricted ticket. Non-refundable: No refund value. One-way trip: Any trip for which a return leg has not been booked. Open jaw: Fly into one city and out of another city at no penalty. No show: This occurs when customer or group has made a confirmed reservation and fails to check in. OW: one way journey. This fare is agreed on by the airlines involved. Mileage: The amount of miles permitted to be flown on an air fare. Non-reroutable: No changing of destinations. Name.

36 S: Standard Class T: Coach Economy discounted Reissue: Changes requiring a new ticket to be issued. Ticket on departure: A ticket that will be picked up by the passenger at the airport. Upgrade: To move to the next higher category. Transit: Stopover and change plane. STPC: Airline pays for your accommodation at the stopover. Transit visa: A limited-term visa issued solely to allow passage across or through the issuing country's territory. usually indicating a discounted fare. Season: Different times of the year for travel have different fares. Ticket stock: Blank airline tickets. Roundtrip: A trip. RT: Round trip. usually to obtain a lower fare. as to upgrade a passenger from tourist to business class. Stopover: When you leave the airport for more than 24 hours. as on an airline. to a single destination and back. Unrestricted fare: A higher fare for a ticket offering maximum flexibility. TKNO: Ticket number TKTL: Ticket time limit. V: Thrift discounted W: Coach Economy premium Y: Coach Economy . Surcharges: Extra cost involved. Creating two separate tickets for a single journey. Ticket designator: An airline code. Split ticketing. R T Fares: Return journey fares. Rerouting: Changes to flight routing.

IATA: International Air Transport Association. Incentive travel: Travel that is given to employees as a reward for outstanding performance. as a tour. society. Complimentary: Free. Full service agency location: A branch of an agency that provides customers both reservations and ticketing Inclusive Rates: Rates that include tax. Inbound operator: A person or company providing inbound services. Cultural tourism: Travel to experience the arts or history of a location or travel to immerse oneself in the language. Commission: A percentage of a sale price paid to a salesperson as payment for making a sale.37 FAQ for travel industry Accreditation: Approval given by various trade associations to a travel agency allowing the sale of tickets and other accommodations. COD: Cash on delivery. or culture of a region. All-in: All inclusive. Add-on: Anything optional purchased by a passenger. museum admissions. . CRN Cash refund notice. and so forth In-out dates: Dates on which a guest arrives and leaves. usually to indicate an on-going relationship. Client: A term used for a customer. AVS: Availability status messages. ADVN: Advise as to names. as in tour arrangements. Destination: Place to which a person is traveling or a thing is sent. without charge. ADVR: Advise as to rate. usually for travel agents and other industry personnel intended to acquaint them with a new destination or new procedures. sightseeing. All inclusive: One price covers all listed elements of the package. Briefing tour: A tour. Inclusive tour: A tour package that bundles transportation and lodging along with additional services such as transfers.

Passenger name record: A file on a computerized reservation system containing all the information relating to a specific booking. in an itinerary. MAAS: Meet and assist. times. Leisure travel: Travel undertaken for pleasure. any company providing travel services to the public. a rental car. Non-refundable: Of a ticket. The amount of the ticket.38 Itinerary: The route of travel. PPR: Passenger profile record. etc. no moneys will be returned should the trip be cancelled. minus a service fee. Rooming list: A list of guest names and room dates for a group. . Net rate: These are rates with commission deducted at source. Often used to indicate a trip of seven days or longer. Land only: A fare rate that doesn't include air transportation. Net amount: The amount due to supplier after the commissions had been deducted. Package: A travel product bundling several distinct elements. Markup: The sum of money or percentage added to a wholesale or purchase price to arrive at the retail or resale price. such as air travel. regardless of its purpose. In an airline booking. supplied to the hotel prior to guest arrival. may be applied to another trip in many cases. Service charge: A fee charged by travel agencies for providing non-commissionable services. Outbound: Referring to the leg of the journey departing the city of origin to the destination or destinations. a list of flights. as opposed to business travel. point of origin: Where a journey begins. T&E: Travel and entertainment. Supplier: In the travel industry. A package is distinguished from a tour by virtue of the fact that it combines fewer elements. Surface: On land. Also called "personal name record Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. Point of embarkation. referring to travel over land that does not involve an aircraft. and a hotel. TQM: Total Quality Management TA: Travel agent.

or escort by groups. or services to a company. Travel agent: Any person who sells travel products on a commission basis. Throwaway: Any item given away for free. Travel counselor: An alternate term for travel agent. A person with specific knowledge of the travel industry hired on a contract basis to provide advice.39 TAAD: Travel agent automated deduction. vouchers. host. An area of a tourist destination that has become over-commercialized. Tour: A travel product in which several elements are bundled together and sold as a unit. Through fare: Fare to a foreign destination reached via a gateway city. . and other information sent to a passenger by a tour company. TAC: Travel agency commission. Tour conductor: An employee of or contractor to a tour operator who accompanies and is in overall charge of a Tour documents: A packet of tickets. Tire kicker: A customer who asks a travel agent for recommendations or quotes but who never actually makes a booking. Tourist: A leisure traveler. guidance. Tourist trap: Derogatory term for any attraction appealing to tourists but considered to be in bad taste or to give poor value for the money. such as from the airport to a hotel or vice versa. instructions. itineraries. Travel consultant: An alternative term for travel agent. either as a way of rewarding a purchase or to attract business. Tours typically involve the use of a guide. Tour operator: A company that assembles the various elements of a tour. Tourism: The activity of travel for pleasure. often included as an element of a tour. Travel agency: Usually used in the travel industry to refer to an ARC-appointed storefront retailer. TO: Tour order. Transfer: The transportation of a passenger between two points. Ticket: A formal travel document representing a contract between the traveler and the supplier.

required by a foreign government before a visa will be issued.40 Travel partner: A travel supplier that participates in a frequency marketing program operated by another travel supplier. ADR: Average daily rate. any journey of more than 100 miles from a person's home. a tour operator. Accountable manual documents: Blank ARC ticket stock used to hand-write tickets. FAQ Accounts Account Executive: Person responsible for management of office. XO: Exchange order. Accountable document: Any piece of paper that. a stamp in a passport authorizing the bearer to visit a country for specific purposes and for a specific length of time. regardless of whether an overnight stay is involved Vendor: In the travel industry. when validated by a travel agency. any supplier of travel products or services. . Visa: A document or. such as a letter of invitation from an approved organization or a receipt for confirmed bookings. Visa expediter: A person or company charging a fee to procure visas another travel documents Visa support: Any documentation. travelogue: A documentary film or video extolling the attractions of a specific travel destination or group of destinations Trip: In the travel industry. Trave log. has a monetary value and which must be accounted for to the ARC. more frequently. Weather tourist: A person who travels to view meteorological events such as hurricanes and tornadoes. Wholesaler rate: A non-commissionable rate for a product such as a hotel room that is extended to tour operators and packagers. Wholesaler: Any company that sells to retailers as opposed to the general public.

corporatetravel. over a period of time.personal-assistant-tips.co. TAC: Travel agency commission.com/support-files/corporatetravelplanningchecklist.html http://www. Fortnight: A period of two weeks Invoice: A business document detailing goods or services provided and requesting payment. Used to offset the cost of acquiring the asset.jsp . a deduction taken to account for the decline in value of assets. Depreciable asset: Any property owned by a business that is subject to depreciation for tax purposes.in/mice.resavenue. Net amount: The amount due to supplier after the commissions had been deducted. Service charge: A fee charged by travel agencies for providing non-commissionable services. Net rate: These are rates with commission deducted at source. References Internet http://www. CRN Cash refund notice.com/Faqs-on-tours.pdf http://www.41 Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. Net profit: Profit after all expenses has been taken into account.com/faq/tits.mysiatravel. Depreciation: In taxation.aspx http://www. such as machines used in a business.

in/K_About_us.php Training .42 http://click2travel.

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