SUBMITTED TO: Anjali Khanna(HOD)

Table of content

1. 2. 3. a. b. c. d. 4. a. b. c. 5. 6. 7. 8. 9.

Acknowledgement Overview of India tourism industry. Different sectors of tourism industry in India Tourism and hospitality industry Structure of the industry Tourism policy Other government initiatives Future outlook Medical tourism industry Rural tourism industry Eco tourism industry Travel industry Forms of travel Tour operator Inbound tour operator Job of domestic tour operator

10. Sources of income of a tour operator 11. Outbound tour operator 12. Check list for International Tourist a. b. c.
At the time of reservation Visa FOREX

13. Corporate travel a.
Corporate travel check list

14. MICE (Meetings, Incentives, Convocation and Events)

3 a. b.
Organizers check list Meeting and Events check list

15. Introduction to company 16. Company’s profile 17. The management 18. Mission, Vision and Values 19. Unique selling point 20. Services 21. Procedure for hotel reservation 22. Research methodology a. b. c. Objective Scope of study Facts and findings

23. Frequently asked questions

ACKNOWLEDGEMENT First of fall I would like to thank the Director of Click2Travel.in for giving me the opportunity to do my two-month project training in his esteemed organization. I am highly obliged to Mr. Siddharth Jain for granting me to undertake my training at Click2Travel.in.I express my thanks to all team members under whose able guidance and direction, I was able to give shape to my training. Their constant review and excellent suggestions throughout the project are highly commendable.


Introduction to Indian tourism industry Indian Tourism Industry is the major service industry in the country. The prime authority for the development, management and promotion of tourism industry in India is the Ministry of Tourism which also runs the Incredible India Campaign.

Overview of India Tourism Industry Tourism in India contributes around 6.23% of the national GDP and is responsible for generating 8.78% of the overall employment in India.

As of 2008, the Indian tourism industry generated about US$ 100 billion and around US$ 275.5 billion of revenue is expected to be generated by 2018.

The growth rate has been expected to be 9.45% annually.

Figures of 2009 indicate that around 5.11 million foreign tourists visited India that year, mostly coming from the USA and UK and domestic tourism touched high figures of 650 million. The highest share was taken by the states of Andhra Pradesh, Uttar Pradesh and Tamil Nadu.

Indian hospitality industry's excellent growth has been primarily due to the following reasons    Strong GDP performance Developing stronger ties with nations all across the world Encouraging foreign investment Structure of the Industry . Maharashtra.5  Rajasthan. It collaborates with various Central agencies. The Ministry of Tourism formulates and regulates the national policies for the promotion of the tourism sector. The World Travel and Tourism Council (WTTC) have counted India and China as among the fastest growing tourism industries over the span of next 10-15 years. Union Territories and thus promotional policies and programs for the tourism sector are defined.  Different Sectors of Tourism Industry in India the different sectors of the Indian Tourism Industry are enlisted below: Tourism and Hospitality Industry A brief: The Indian Tourism Industry has registered a remarkable growth both in the volume of foreign tourists and the overall revenue compared to the International Tourism Industry. Delhi and Uttar Pradesh remain the favorite destination among the tourists. Tamil Nadu. State Governments.

. The Government of India is expecting to generate Rs. as it provides quality health treatment at cheaper costs compared to the treatment costs in the USA and other developed nations. Maharashtra. Orissa. Bihar. Tourism Policy  The National Tourism Policy was prepared in the year 2002.  Atethie devo bhava: (guests are equal to God) this policy by the Government aims to make the common people aware who come in contact with the tourist. With years passing by India is becoming a top priority for medical tourism.  Incredible India: Under this policy the Government carries out its promotional activities through various marketing programs. It contains the following policies      Target tourism as a major sector for economic growth Focus on domestic tourism Position India as a global brand for tourism Develop integrated tourism circuits Tourist friendly visa process Tax rates rationalization in the hospitality sector Immigration services   Other Government Initiatives 31 villages have been recognized by the Ministry of Tourism. Advantages India offers the following advantages when it comes to medical treatment and facilities:  The treatment costs are comparatively 30% lower to that of Western countries and also the cheapest in South-east Asia.  Future Outlook The hotel sector is expected to register a positive growth in the next few years. Kerala. The states of which the villages have been identified are Himachal Pradesh.500 billion to GDP by 2020. Sikkim. Rajasthan and West Bengal. 8. Government of India to be developed as tourism hubs. Gujarat. The Hotel sector has registered a faster growth than the GDP since the last few years. Assam. Karnataka. Medical Tourism Industry This is one of the highly growing sectors of the Indian Tourism Industry. Tamil Nadu. Madhya Pradesh.6 The hotel industry is an important division of the Tourism Industry.

The sector is expected to generate an annual growth of 30%. Tourism projects have been launched by the Union Tourism Ministry in collaboration with the UNDP. high strength MRI etc are some of the medical services offered in India. Spiritual tours organized for the tourists all across the country give the tourists an insight into the religiously rich culture of India.3 billion has been estimated to come up.5 million for the project. orthopedics. which has given US$ 2. as reported by the Confederation of Indian Industry (CII). make it a Rs. Even without any promotional programs for developing rural tourism. coronary risk markers. and a full range of Assisted Reproductive Technology (ART) services. It has the prime objective of promoting tourism by maintaining the nature as it is and promoting the conservation of wildlife and their habitats. Chest X-ray. a business of $2.7  The medical staff. Gujarat and South India every year. such as IVF. Spiritual Tourism Industry India has numerous spiritual destinations which makes India a hot spot for spiritual tourism industry. spirometry. This sector has got quite a high number of tourists specially those who have an attraction for the rural ways of life. which will. Future Estimates for the Medical Tourism Industry This sector has immense potential and by 2012. comprehensive physical and gynecological examinations. joint replacements. cancer risk markers. in transplants. 9. audiometric.  Full body pathology. handicraft exported amounted to about INR4 million in the year 2009. gold standard DXA bone densitometry. Eco-Tourism Industry Eco. cosmetic treatments and many others. Rural Tourism Industry Rural tourism industry reflects the rural civilization and culture followed in rural India which is rich in arts and crafts.Tourism is a very responsible form of tourism which encourages sustaining ecological balance and also leading to ecological development.500-crore industry by 2015. 2D echo Color Doppler. .  Infertility treatments cost almost 1/4th of that in the developed countries and services include modern assisted reproductive techniques. body fat analysis. doctors etc have a good command over the English language which makes it easier for the tourists to communicate with them  Indian hospitals offer excellent medical facilities in cardiology. innumerable tourists across the seas visit the villages in Rajasthan. 12 lead ECG. Alone from Rajasthan.

leisure and business travelers. The elements of tours consist of. buses and taxis. However it is still used for small trips and leisure cruises. Sightseeing. meals etc. transit trains and high speed long distance trains. airport transfer. Road travel: It is the most popular form of travel and includes various modes such as personal automobiles. Rail travel: the popular forms of rail travel include inter-city trains. road. The travel sector covers the following sectors    Transportation services (Rail. Airways) Hospitality services (including accommodation in hotels and resorts) Destination Forms of travel  Ship travel: Sea travel has largely been replaced by faster means of travel such as automobiles and airplanes. air). due to its speed and coverage. Air Travel: It is the most popular form of international travel.    Tour operator A company that assembles the various elements of tours is known as a tour operator. Ship. Travel operators are mainly of two kinds that is   Inbound tour operator (domestic tour operator) Outbound tour operator Inbound tour operator An inbound tour operator is simply a company that makes travel arrangements for arriving tourist from other countries or tourist from within the country. sea. These can include hotel reservation. .     Travel (rail.8 Travel industry The travel industry caters to recreational. Road. Travel services (transfer to and from the destination). tours of the areas. Accommodations along with meals if necessary.

. meals etc. airport transfer. Commission from hotels can vary according to the hotel policy. That is to say that one tour operator is of the company from where the tourist belongs and the other where the tourist wants to visit. let us say that you are a tour company that is located in India. travel agency.  Incentive packages. For example let us say that you are a tour company that is located in India. You are an inbound operator if you make arrangements for people who are arriving in India for a visit. Short listing of hotels according to the client requirement. etc). Commission from sales (not much these days from airlines).9 For example. accommodation. Outbound tour operator An outbound tour operator is a company which makes travel arrangement for the people of their country to some other country. No of adults and children traveling etc. Help in arranging transportation for the client (rail. After this he coordinates with his counterpart: The Agent at the destination and work out the cost inclusive of all the necessary elements of the tour. sea. The tour operator of the destination country negotiates the rate with the hotel. Type of Accommodation. These can include hotel reservation. Outbound Tour operator in India takes the requirement of a customer in detail . The Outbound Agent in India confirms all the arrangement of as per the itinerary with the destination tour operator. Job of domestic tour operator    Identify itinerary (it include everything from sightseeing. Sources of income of a tour operator     Service charge. etc on your behalf. Interest. transportation cost etc. These are the tours booked by the companies for their employees through tour operator. Such as the Destination selection. In outbound tours two or more tours operators are involved. tours of the areas. Commission from package tour holidays. You are an outbound tour operator if you make arrangements for people who want to visit some other country. Once the client has agreed for the package. road. and then makes a detailed itinerary. Duration of Travel. After that he sends the package detail to you that is hotel cost. air). then the Tour operator customize and pass on the package detail to the client by adding up his margin in it.

Make arrangements for transportation. tours and recreation. tourist attraction and recreation. fares and hotels ratings and accommodations. visa and certificate of vaccination) and currency exchange rates to international travelers.   Provide information on custom regulation. required papers (passports. hotel accommodation.  To collect information on departure and arrival time. Advice on weather conditions.10 Work of a travel agent   Give advice on destination. car rentals. . restaurants.

Forex. Travel insurance.g.  Visa Status – Check if there is enough time available to obtain Visa. you must check and offer on the services he is not buying from us.  Check on the Travel Insurance requirements. E.  Names given by client should match the name as on their respective passports.International At the time of reservations.  In view to provide Best of Services.  In view to generate additional revenue.Satinder Singh  Check Validity – In most cases passport should be valid for at least six months from the date of departure from the destination country. Special Request and advise him on Change/Refund/No-Show Clauses.  Take complete name. Inoculations. if he is only buying tickets from us. Example Mr. then we should also ask him where he is going to stay. you must check on Seat /Meal Request.11 Check list for international tourist Operational Guidelines . and if we can offer him hotels/ transfers/ Forex / travel Insurance.  A Child should have name of the accompanied parent on his/her passport. .

Denmark. Germany.12 Visa  There should be enough pages available for Visa (2 pages for one visa required)  Check the Passport’s Place of Issue – as embassies do not accept applications of passport issued out of their region. Iceland.  Foreign Exchange endorsement / Copy of Credit cards. different regulations apply. so take care when dealing with such itineraries. you may enter one country and travel freely throughout the Schengen zone.  Income Tax paper for the last 3 years. France.If passport holder other than Indian. (OR) * Please Log on to Visa pages online to find out details. Italy. and Australia have stringent norms. Canada. Netherlands.  Detailed Tour Itinerary. Portugal.  1 Visa application form duly filled in and signed. Medical Requirements : *As Applicable Visa Fee Time Taken : *As Applicable : *As Applicable * Please check directly from Embassy or its website for correct info. Norway. Finland.  If it’s Schengen Visa. UK.  Check Nationality . Belgium. With Schengen visa. ensure you apply visa to the country of first port of arrival. Spain and Sweden.  Standard Documents required  Passport with validity of more than six months. purpose and duration of visit. The 15 Schengen countries are: Austria. Luxembourg. Countries like USA. .  Covering letter from the applicant on company's / personal letterhead stating his name.  2-4 recent passport size color photographs with white background and on Kodak paper only. designation. Greece.  Original Bank Statement for the last 6 months.  Tour Confirmation & Hotel Confirmation.

What is Selling Rate? Rate at which the Bank or Forex Dealer sell currency.    What is Buying Rate? Rate at which the Bank or Forex Dealer buy currency. then to safeguard yourself. TC / Cash currency rates may differ.13 In case passenger availing Visa on arrival. so please check from your Bank/ Forex Dealer. so be careful when accepting currency notes. Always check the current rate of Exchange before you accept the payment. Example 1USD = INR 46.10. There is lot of duplicate currency floating in the market.85. please check requisite documents including passport size photographs to be carried along. FOREX  Always advice passenger that the payment due would be calculated as per ROE on the date of payment made. . If not able to identify them. note down number of each currency note. Example 1USD = INR 45.

 . Remember that an inoculation certificate may be required when applying for a visa.     Visas Check the embassy/consulate’s website for visa requirements. or use the  Link below to find visa requirements by country.  Export license(s) Find out if a trade license/permit is needed. Inoculations Make sure inoculations are completed as soon as possible because inoculations can take several weeks to become effective. Consider obtaining a second passport for convenience if the traveler is a frequent flyer. Both passports will be simultaneously valid. There are basically four expense categories for corporate travel. Which are as follows?    Airlines expense Hotel expense Food and beverages expense  Transportation expense CORPORATE TRAVEL CHECKLIST Travel Advisories Check for travel advisory warnings before booking flights. Health Advisories Passport Check validity of traveler’s passport – passports should be valid for at least 6 months after date of arrival in destination country.14 Corporate Travel Corporate travel is the people travelling for purpose related to work from one country to another or from one place to another within the country. instructions and forms.

garage.uk Be aware of time zone impact on date/time of arrival Check traveler’s seating preference. single occupancy double. . and air miles details. make and model of car. manual/automatic.e. standard. incoming/outgoing fax/voicemail) Specify the type of room required (i. keep a record of traveler’s registration no.co.e. mechanic.15 International Driving license Find out if an international driving license/permit is required. compare prices using a flight comparison website like Expedia. air conditioning.  Note the driver’s mobile number Trains  Note train times  Obtain train tickets  Find out if seat reservation is required  Find out if connecting train(s) leave from the same station  Get directions from station to venue Driving/Car parking  If possible. Obtain tickets/boarding pass in advance if preferred Hotel Check hotel reviews Make sure the hotel has service amenities (i. find out what the sign will say. and any extras such as satellite navigation.  insurance requirements  Find out if chauffeur drive is required because of country regulations  Verify location of collection/drop off point  Find out if corporate vouchers are available  Find out if maps are provided Taxis/Courtesy Car  Note pickup time and exact location of collection point  If driver will be carrying a sign. etc) Specify smoking/non-smoking preference Check if customer parking is available Note booking reservation number Send traveler's flight details to hotel upon confirmation Request that the room is held for late arrival (arrival after 1800 hrs). dietary requirements.. luggage capacity. Wi-Fi.                Translator/escort  Check with the applicable tourist board for translators/escorts Hire car  Find out what type of hire car the traveler prefers (subject to travel policy). Flights Compare prices using a flight comparison website Check travel policy for traveler's approved class of travel Before booking. breakdown cover. if applicable.

guidebook. rail enquiry desk no. address. flight times. contact details. room reservation no. company name. provide traveler’s registration no. reservation no. for all arrivals and departures  Hotel arrival time.. platform..  Airline terminal no. Health insurance cover  Make enquiries about health insurance Spending Money Worldwide Restaurant Search Itinerary Include the following details  Name and location of airport  Date of travel. model and color of car. advice on local etiquette  Extra copy of the itinerary for his household  Contact details of others travelling to the same meeting  Area map (Google maps) and map/directions to venue.16  Check if international breakdown cover required?  Find out if you need to reserve a parking space  If parking is arranged at client’s premises. check-in times. envelopes)  Business cards (with reverse side in country specific language)  Meeting papers  Weather report for week ahead  Advice on dress code for events  ‘Hints for Exporters’ booklet  Hardcopy of diary for the travel period  Photocopy of passport/important docs/credit cards  Country specific information. telephone no. hire car pickup/drop off location  Details of local currency and suggested daily budget .  Timing/location of meetings and entertainment  Name and telephone nos. of overseas contacts  Hire car collection/drop off time. hotel. flight nos.. make. fax no. address. station.  Taxi pickup times. Travel Pack  Passport  Inoculation certificate  Flight Tickets/boarding pass  Hotel booking reservation number  Travelers cheques  Car rental voucher  Train tickets  Insurance documents  Stationery (headed paper. phrasebook. contact/account details (name written on sign)  Train times. name. compliment slips.

or a job well done. a profession. or an educational topic. MICE events are normally bid on by specialized “convention” bureaus located in particular countries and cities and established for the purpose of bidding on MICE activities. rather than professional or educational purposes. Incentives. Conferences. and Exhibitions. MICE are used to refer to a particular type of tourism in which large groups planned usually well in advance are brought together for some particular purpose. Incentive tourism is usually conducted purely for entertainment. MICE tourism is known for its flawless planning and demanding clientele. often several years. This process of marketing and bidding is normally conducted well in advance of the actual event. such as a hobby. Unlike the other types of MICE tourism. . Incentive tourism is usually undertaken as a type of employee reward by a company or institution for targets met or exceeded. Most components of MICE are well understood. perhaps with the exception of Incentives. The acronym MICE are applied inconsistently with the “E” sometimes referring to Events and the “C” sometimes referring to Conventions. MICE tourism is a specialized area with its own trade shows (IMEX) and practices.17 MICE = Meetings. MICE tourism usually consists of a well planned agenda centered on a particular theme.

Conventions: A gathering of people to meet and discuss similar issues and activities in a large setting.18 Meetings: it is designed to bring to bring people together for the purpose of exchanging information Incentives: It is a trip that is planned by a company to reward their employees for outstanding services in their desired field. The source of income is by charging 5% to 10% on the total bill. Exhibitions: An event design to bring together people in the specific industry or closely related industry to come together to show case their product or services to a group of attendees. .

atmosphere. accommodation? Can you move from one space to another conveniently and quickly? Soundproofing. auxiliary spaces. acoustics. furniture. is the projector bright enough. spaces for group work.19 Organizer’s checklist Location • • Accessibility: is the meeting location easy to reach? Environment: comfort. experiences or an urban meeting? Homely and cozy or classy and stylish? When planning your schedule • • Will your guests arrive from near or far? Will they arrive by public transport. will you need cameras and screens? . with their own cars or is their transportation specially arranged? Facilities • • • What kind of facilities will you need: main meeting room. lunch. ease of concentration Nature of the event • • • Is the event one-off or a series of events? Calm of nature. air conditioning. dinner. exhibition. technology Furniture • • • • • • • Short informative sharing event or information bulletin: rows of chairs All-day seminar or longer: classroom set up (tables and chairs) Training or workshop: group work tables (4–6 people per table) Meeting: conference table (max 20 people per table) Training event or meeting: U-shaped table Evening event or get-together: cocktail set-up (buffet and bar tables) Festive dinner party: banquet setting (8–12 people per table) Technology • Take note of the size of the space: is the PA loud enough.

lighting . make an impression. access control Personal safety: first aid. seasonal. status What is the aim of the catering: to satisfy hunger. security officers. air conditioning. visual planning and projectors. materials. or encourage guests to stay longer? Timing and schedule: how hungry are the participants. heating. quality of technical execution Required IT solutions: open/closed network. nationality. standards for the operations Responsibility of the meeting location: recycling. following a theme or a corporate image? Security • • • Security of the site: fire safety. luxury? Trends • Decoration and presentation: neutral. suspended items and installations. webcasting and recorded files Are you looking for interaction: voting facilities. and how much time do you need to reserve for eating? What message do you want to convey: health-consciousness. personal security arrangements (for speakers or participants) Information Security: spaces. video recordings? Will you require professional help with planning or technical support during the event? Catering • • • • • Nature of the event: working meeting or a party? Participants: gender. own staff and meeting location staff Quality and responsibility • • Quality of the meeting arrangements: quality standard certificates.20 • • • • Visual aspects: lighting technology.

times).to you. accessibility for disabled etc.  How long would your event be?  Do you need to attract guests/delegates by PR. of guests/delegates.)?  Whom do you want to attend? Estimate no.21 Meeting & Event Check List For Big Meetings & Events At the very start Define  The purpose and objectives of the meeting . (Develop a relevant media contact list)?  Do you need to insure the event? Determine   Preferred dates.). seating format and size of meeting rooms and other facilities needed each day (incl. Can you be flexible on dates?  Where do you want it to take place? (Consider parking. No. And available optional dates. .. transportation.  When do you want it to take place? (Remember to check dates for other events).  What is your budget? (Can you get extra funds if needed? Could you get sponsors.  What will the guests/delegates gain from participating?  Who will be the members of the planning group/event committee?  Who is the decision maker(s)?  Who will be there to help on-site?  What do you want to happen? (Work out a preliminary program/agenda).

and standard of bed rooms each day. Any special requests (e. smoking etc. stage). Budget. Inspect the considered event venue(s). exhibition. receptions etc.g. When you need the offer. dinners. Any other relevant information. Invite speaker Prepare invitations. . Consider the offers received:  Which facilities will best accommodate your event?  Which will best live up to the expectations of the guests/delegates?  Who will be the best partner to work with?  Which venue best meets your budget. A rough draft of the program.22          Need for breaks. lunches. Allow the guests/delegates to note their individual requirements (dietary. Book the event venue(s) and main services Consider the need for printed material and prepare a timeline for producing it.) on the response form. Type of guests/delegates. State your preference packages &/or itemized rates. No.

Prepare press release for your event.    1 month prior to the event   Choose and confirm catering and menus Check development of speakers presentation (Remind speakers of presentation due dates. Check and order speakers' for transportation requirements. of meetings rooms. guests/delegates etc.       .     Order signs and printed material. Check and order speakers' technical equipment requirements. Start preparing a scenario (to do list with responsible persons assigned).). what happens if one of your speakers falls sick?) + prepare contingency plans Invite guests/delegates.). Finalize of printed material production.g. Confirm guests/delegates participation. Remember to note special requests (VIPs etc. Order gifts and amenities. Consider the unexpected. Check budgets from similar meetings to ensure that all is included.23 3 months prior to the event  Update your reservation (no. Send rooming list to the hotel. (Updating minimizes your cancellation/reduction costs). for copying/production of handouts). Hold a pre-event meeting with your venue contact to go through the programmed. Prepare your event budget. (E. bed rooms.

are on-site. Confirm all deliveries and pick-ups. scenario. helpers etc. Prepare a staff briefing kit (programmed.just in case. smile and have a great event! After the event .         Upon arrival at the venue / 1 day before event    Hold a pre-event meeting with your venue contact to go through the programmed. briefed and ready to go During the event  Relax. Make sure that all greeters. who has the authority to sign bills and order any extras. contact telephone list etc.24 One week prior event  Send material to arrive at the hotel 48 hours before your arrival. check that it functions and that you have all necessary cords.and get a good start! 1 hour before event   Check all event rooms. Personally check that all material has arrived and is in good condition. plugs etc. Aim at getting to bed early . Call up contacts to get confirmation of coverage. Check and order speakers' technical Prepare a master copy of all your printed material to bring with you .(advise the hotel to expect the material) Make arrangements to return material to your office after the event.). If you are using your own AV. Prepare name badges. Advise the event venue (and other relevant suppliers). Send out your event press release.

Send thank-you notes to the speakers. Fill out the event evaluation form. staff etc. (Present you feed-back and feedforward). Check the invoice. Make notes for the next event. Pay the invoices from suppliers.      . sponsors.25  Meet with your venue contact to review the event.

The office is well equipped with the external and internal communication system. They assist the customer in making their package tours according to their requirement. internet.in one of the India’s travel company was started in 2008 by Mr. New Delhi. and computer networking and computer reservation system to meet up the demand of their clients. They act as a facilitator in getting tours. .in is an IATA recognized agency in India.26 Introduction to the company Click2travel. Siddharth Jain.in is located in Darya Ganj. It is run by a team of young and energetic professionals fully conversant with modern day’s travel trade and its practices that have background with various travel agencies. Beside that they also assist their customer in booking the hotel of their choice and try to provide the best alternative choice to the customer. Click2travel. groups and corporate events organized along with both air and ground transportation reservation done. fax.in is an online travel company catering to the travel as well as to the hospitality industry. Company’s Profile Click2travel. They provide their customers with complete travel solution. being effectively maintained wit telephone. The office of Click2travel.

Neeraj Jain. Siddharth is skilled in all fields of the trade. American Embassy Travel Management Centre.in her team is constantly striving for a 99% client conversion rate. Siddharth has an impressive knowledge of the field which he has gained over a decade and work credits with companies like Carlson Wagon Lit. the founder of Click2Travel. Financial Institutes. Air Sahara & Journey mart. Shalini started a successful offline Tour Operator Company in the Year 2004. He is well versed with the challenges that the world of hospitality has to offer. sales or business development. Their industry experience extends to providing solutions to several key industries such as the Banks. Kamyab InfoTech PVT Ltd Click2travel. be it operations. American Express and Carlson Wagonlit. IT Companies & Travel Companies.27 The management Siddharth Jain .Director She has vivacious personality full of positive attitude and proficient in nature. A thorough professional and a perfectionist. Shalini Jain . Retailer.in has passionately created an online travel service Click2travel. They are our technology partners.in. Shalini has been in the industry for 11 years and has worked with multi-nationals like Holiday Inn. Stores & Super markets. Kamyab InfoTech is IT Solution Company based in New Delhi and Mumbai. headed by Mr. . which provides us e-business solutions and application management services to keep our operations sailing smoothly. which in turn brings in a more than 100% satisfied customer that keeps coming back with all their travel needs and plans.Founder Director Siddharth Jain.in is developed through Kamyab InfoTech. BTI Sita. She is the operational head of Click2Travel.

The company ensures that their customer is offered with the best of the Hospitality. To make hotel reservation according to the customer will.            Hotel reservation services Leisure trips Luxury Cruises Tour packages within India Tour packages outside India Car rental services Corporate/incentive tour Airlines deals Tailor made vacations Religious tours Conferences and incentives . The company also organizes group tours and tries to give its customer the best value of their money.28 Mission. Communication route is simplified. corporate. Services Click2travel. The cost effective and well organized tour packages are sure to satisfy their customer. incentive tour packages etc. tour packages.in is a coming up Travel Company in India which provides its client with a wide range of services. Vision and Values Mission: To push the leading edge of travel and give the added value of services to our guest. Values: To create value for guest. be ethical and trust and respect each other Unique Selling Point    To customized travel packages as per client requirement. Vision: To be among the top travel agency in the country. They try to keep their client with updated information about the hotel reservation.

Also ask for extra bed cost if required. After that give the best hotel reservation price to the client and once he/she has confirmed the booking ask him to message the conformation on yours email id. If the rooms are available ask for the various packages that are offered by the hotel along with their rates. Check the availability as per the client requirement. Then ask for the Travel Agent Commission. Also ask if the rate is inclusive of tax or they are extra. If the travel agent has a tax deduction certificate then 10% tax would not be deducted from the travel agent commission where as if they don’t have it then the hotel deduct 10% amount from the agent commission. Greeting the person and asking his or her name. Typically.29 Procedure for hotel reservation           Call at the hotel room reservation. . agents receive a 10% commission on booking in hotels where as it can vary depending upon the hotel policy. Ask for the child policy of the hotel. After all this is done say thank you.

to do air ticket billing on Yatra software and to handle the customer queries. Company also deals in hotel booking and air deals. .in as a trainee I got to learn how to make itineraries. How to make itinerary and to modify it according to the customer need. I got to work on the room reservation for our client. The company also has tailor made packages for its clients.30 Research Methodology Objective   To understand what customer wants in their tour packages. Also in the beginning of my training I got to work on a project luxury resort which is going to open at the region of Dehradun the capital of Uttrakhand. Facts and Findings     The company mainly deals in outbound tours. The company also deals in group tour. Scope of study While working with Click2trave. hotel booking and Airline reservation and how to organize and modify the plan according to the customer need.

lunch/dinner is included in price American plan (AP): in this plan room.  What is VISA service tax charge and how it is applied? VISA service tax charge is 10. breakfast.31 FAQ of accounts department  What do you mean by TDS? TDA means Tax Deduction at Source  Is TDS different TDS is 10% on commission  What is the service tax on airlines ticket? For domestic air ticket the service tax is . .30% and it is applied on service charge.24%. breakfast. Hotel  What are different types of meal plan and what all things it contains? There are four different types of meal plan that is European plan (EP): in this just the reservation of room is involved in price Continental plan (CP): in this plan room and breakfast is included in price Modified American Plan (MAP): in this plan room. lunch and dinner are included in price.64% where as for international air ticket it is 1.

and so forth.32 FAQ hotels Accommodation: any room sold to a customer Adjoining rooms: Hotel rooms which. All inclusive: One price covers all listed elements of the package. Check-in: A procedure whereby a hotel guest is registered as having arrived. have no connecting doors. Include all three meals and all taxes. APAI: American plan All Inclusive. Check-in time. repairs. Check-out: A procedure whereby a hotel guest formally leaves the hotel and settles his or her bill. Bed and breakfast. the earliest time at which a room will be available. reservations. In hotels. Complimentary: Free. eliminating rooms not available due to damage. etc that can be sold or reserved. sometime referred to as full American plan. as a check. In hotels. Availability: The current inventory of seats. the number of rooms actually available for use on a given day. B&B: n. Check-in may require the presentation of payment. Cancellation clause: In a contract. Amenities: The facilities and features of a property. Check-out time. 1. American plan: A meal plan at a hotel or resort in which three meals a day are included in the price. . To void. as a reservation. Sometimes referred to as Full American Plan. To indicate an item has been processed. Cancellation penalty: An amount deducted by a supplier from a refund of prepaid funds when a reservation is cancelled. Cancel. 2. AP: American plan is a meal at a hotel or resort in which three meals a day are included in the price. usually a hotel. Buffet: A serve-yourself meal featuring several choices in each course. usually upon payment of a penalty. Available rooms: In a hotel. cabins. Basis two: Another term for double occupancy. a provision which allows for cancellation by one of the parties. rooms. while next to each other. or other documentation or identification. the latest time a guest may leave without being charged for another night's lodging. without charge.

PPDO: Per person. Modified American plan: A hotel rate that includes two meals daily. double occupancy. Double-double. . usually breakfast and dinner. apartment. In-out dates: Dates on which a guest arrives and leaves. CPAI: Continental Plan includes only breakfast and all taxes. A hotel room with two double beds sometimes called a twin double. suite. EP: European plan. Inclusive rates: Room rates that include tax. Accommodations that do not include meals FAP: Full American plan.33 Confirmation: The official acceptance of a booking by the supplier CP: Continental plan includes only breakfast. Twin-double: A hotel room with two double beds sometimes called a double-double. MAP: Modified American plan includes breakfast and one major meal and all taxes. Twin: A hotel room containing two single beds. Double occupancy rate: The rate charged when two people will occupy a room. etc economy class. MAPAI: Modified America Plan. Tariff: A schedule of fares or prices. Invoice: A business document detailing goods or services provided and requesting payment. includes breakfast and one major meal and all taxes.

CT. B: Coach Economy discounted Base fare: The fare. Child: Person 2-11 years. before tax has been added. C: Business class Cancel: To void. Bulk fare: A fare available only when buying blocks of seats. Domestic fare: Fare charged for travel within a country. more loosely.34 FAQ for air lines A: First class discounted Airline codes: Specifically. Class: Letter used to book your flight reservation. Carrier: Refers to the name of the airline you are travelling. Commissions are calculated on the base fare. Code share: Flight operated by another airline. the unique two. CNL: Cancel. all such unique indicators. Conditions: Rules pertaining to this air fare. D: Business class discounted Domestic airline: An air carrier that provides service within its own country. also called a domestic carrier. Circle trip. APT: Airline passenger tariff Availability: The current inventory of seats that can be sold or reserved. F: First class Fare: A paying passenger on a plane.or three-digit indicators that identify specific airlines in CRS systems. as of an airline ticket. including those that identify airports. as a reservation. Add-ons: Extra flight at extra cost Amendment: Changes to your booking. .

Reference. M: Coach Economy discounted MPM: Maximum permitted mileage. This fare is agreed on by the airlines involved. Non-endorsable: No changing of airlines/carriers. J: Business class premium Joint fare: The fare charged for travel that utilizes more than one airline. Q: Coach Economy R: Supersonic . Net fare. Inventory: Refers to the number of rooms and specific room types available for sales in a hotel. Mileage: The amount of miles permitted to be flown on an air fare. the maximum distance you can fly in air miles. Normal fare: An airline fare for a completely unrestricted ticket.35 H: Coach Economy discounted IATA: International Air Transport Association. Non-refundable: No refund value. Name. K: Thrift L: Thrift discounted Nominated carrier: The airline you can fly. OW: one way journey. No show: This occurs when customer or group has made a confirmed reservation and fails to check in. One-way trip: Any trip for which a return leg has not been booked. net rate: The fare after commission. P: First class premium Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. PNR: Passenger. Non-reroutable: No changing of destinations. Open jaw: Fly into one city and out of another city at no penalty.

Unrestricted fare: A higher fare for a ticket offering maximum flexibility. Creating two separate tickets for a single journey. as to upgrade a passenger from tourist to business class. Roundtrip: A trip. Transit: Stopover and change plane. Season: Different times of the year for travel have different fares. as on an airline. usually indicating a discounted fare. usually to obtain a lower fare. Stopover: When you leave the airport for more than 24 hours. Surcharges: Extra cost involved. R T Fares: Return journey fares. to a single destination and back. Transit visa: A limited-term visa issued solely to allow passage across or through the issuing country's territory. RT: Round trip. STPC: Airline pays for your accommodation at the stopover. Upgrade: To move to the next higher category.36 S: Standard Class T: Coach Economy discounted Reissue: Changes requiring a new ticket to be issued. V: Thrift discounted W: Coach Economy premium Y: Coach Economy . TKNO: Ticket number TKTL: Ticket time limit. Ticket designator: An airline code. Ticket stock: Blank airline tickets. Ticket on departure: A ticket that will be picked up by the passenger at the airport. Rerouting: Changes to flight routing. Split ticketing.

IATA: International Air Transport Association. Client: A term used for a customer. Incentive travel: Travel that is given to employees as a reward for outstanding performance. Inbound operator: A person or company providing inbound services. Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. ADVN: Advise as to names. as a tour. CRN Cash refund notice. and so forth In-out dates: Dates on which a guest arrives and leaves. Briefing tour: A tour. COD: Cash on delivery. sightseeing. Cultural tourism: Travel to experience the arts or history of a location or travel to immerse oneself in the language. AVS: Availability status messages. Add-on: Anything optional purchased by a passenger. Inclusive tour: A tour package that bundles transportation and lodging along with additional services such as transfers. ADVR: Advise as to rate. All-in: All inclusive. museum admissions. or culture of a region. Destination: Place to which a person is traveling or a thing is sent. Complimentary: Free. Full service agency location: A branch of an agency that provides customers both reservations and ticketing Inclusive Rates: Rates that include tax. All inclusive: One price covers all listed elements of the package. usually to indicate an on-going relationship. usually for travel agents and other industry personnel intended to acquaint them with a new destination or new procedures. society. without charge. as in tour arrangements.37 FAQ for travel industry Accreditation: Approval given by various trade associations to a travel agency allowing the sale of tickets and other accommodations. .

supplied to the hotel prior to guest arrival. regardless of its purpose. Net amount: The amount due to supplier after the commissions had been deducted. Rooming list: A list of guest names and room dates for a group. such as air travel. no moneys will be returned should the trip be cancelled. TQM: Total Quality Management TA: Travel agent. Service charge: A fee charged by travel agencies for providing non-commissionable services. may be applied to another trip in many cases. a rental car. Supplier: In the travel industry. times. Land only: A fare rate that doesn't include air transportation. In an airline booking. point of origin: Where a journey begins. Also called "personal name record Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. minus a service fee. Markup: The sum of money or percentage added to a wholesale or purchase price to arrive at the retail or resale price. Non-refundable: Of a ticket. Outbound: Referring to the leg of the journey departing the city of origin to the destination or destinations. PPR: Passenger profile record. MAAS: Meet and assist. referring to travel over land that does not involve an aircraft. Point of embarkation. A package is distinguished from a tour by virtue of the fact that it combines fewer elements. and a hotel. The amount of the ticket. etc. Passenger name record: A file on a computerized reservation system containing all the information relating to a specific booking. Leisure travel: Travel undertaken for pleasure. Package: A travel product bundling several distinct elements.38 Itinerary: The route of travel. as opposed to business travel. a list of flights. Surface: On land. T&E: Travel and entertainment. . in an itinerary. Often used to indicate a trip of seven days or longer. Net rate: These are rates with commission deducted at source. any company providing travel services to the public.

Tire kicker: A customer who asks a travel agent for recommendations or quotes but who never actually makes a booking. and other information sent to a passenger by a tour company. Travel agent: Any person who sells travel products on a commission basis. Ticket: A formal travel document representing a contract between the traveler and the supplier.39 TAAD: Travel agent automated deduction. guidance. Tourism: The activity of travel for pleasure. Through fare: Fare to a foreign destination reached via a gateway city. itineraries. Tourist trap: Derogatory term for any attraction appealing to tourists but considered to be in bad taste or to give poor value for the money. Tours typically involve the use of a guide. TAC: Travel agency commission. An area of a tourist destination that has become over-commercialized. TO: Tour order. Transfer: The transportation of a passenger between two points. Tour: A travel product in which several elements are bundled together and sold as a unit. often included as an element of a tour. Tour operator: A company that assembles the various elements of a tour. Throwaway: Any item given away for free. either as a way of rewarding a purchase or to attract business. or escort by groups. Tour conductor: An employee of or contractor to a tour operator who accompanies and is in overall charge of a Tour documents: A packet of tickets. Tourist: A leisure traveler. Travel counselor: An alternate term for travel agent. Travel consultant: An alternative term for travel agent. Travel agency: Usually used in the travel industry to refer to an ARC-appointed storefront retailer. . host. A person with specific knowledge of the travel industry hired on a contract basis to provide advice. or services to a company. instructions. vouchers. such as from the airport to a hotel or vice versa.

Weather tourist: A person who travels to view meteorological events such as hurricanes and tornadoes. Accountable manual documents: Blank ARC ticket stock used to hand-write tickets.40 Travel partner: A travel supplier that participates in a frequency marketing program operated by another travel supplier. . required by a foreign government before a visa will be issued. FAQ Accounts Account Executive: Person responsible for management of office. Trave log. travelogue: A documentary film or video extolling the attractions of a specific travel destination or group of destinations Trip: In the travel industry. more frequently. Accountable document: Any piece of paper that. ADR: Average daily rate. a stamp in a passport authorizing the bearer to visit a country for specific purposes and for a specific length of time. any supplier of travel products or services. Visa: A document or. Wholesaler rate: A non-commissionable rate for a product such as a hotel room that is extended to tour operators and packagers. Wholesaler: Any company that sells to retailers as opposed to the general public. any journey of more than 100 miles from a person's home. regardless of whether an overnight stay is involved Vendor: In the travel industry. such as a letter of invitation from an approved organization or a receipt for confirmed bookings. Visa expediter: A person or company charging a fee to procure visas another travel documents Visa support: Any documentation. XO: Exchange order. a tour operator. has a monetary value and which must be accounted for to the ARC. when validated by a travel agency.

Depreciable asset: Any property owned by a business that is subject to depreciation for tax purposes.mysiatravel. over a period of time.pdf http://www. Net amount: The amount due to supplier after the commissions had been deducted.com/faq/tits.jsp . Fortnight: A period of two weeks Invoice: A business document detailing goods or services provided and requesting payment.aspx http://www.personal-assistant-tips. CRN Cash refund notice.in/mice. Net profit: Profit after all expenses has been taken into account.html http://www. Net rate: These are rates with commission deducted at source. Service charge: A fee charged by travel agencies for providing non-commissionable services.41 Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. a deduction taken to account for the decline in value of assets.com/support-files/corporatetravelplanningchecklist. Used to offset the cost of acquiring the asset.co. TAC: Travel agency commission. Depreciation: In taxation.com/Faqs-on-tours.corporatetravel. References Internet http://www.resavenue. such as machines used in a business.

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