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SUMMER INTERNSHIP FROM (01-06-2011 TO 31-07-2011) COMPANY NAME: CLICK2TRAVEL.IN
SUBMITTED BY: GAURAV KATHAIT MBA (TOURISM AND HOSPITALITY) ROLL NO: A-23 Section: RR1001 REG NO: 11013600
SUBMITTED TO: Anjali Khanna(HOD)
Table of content
1. 2. 3. a. b. c. d. 4. a. b. c. 5. 6. 7. 8. 9.
Acknowledgement Overview of India tourism industry. Different sectors of tourism industry in India Tourism and hospitality industry Structure of the industry Tourism policy Other government initiatives Future outlook Medical tourism industry Rural tourism industry Eco tourism industry Travel industry Forms of travel Tour operator Inbound tour operator Job of domestic tour operator
10. Sources of income of a tour operator 11. Outbound tour operator 12. Check list for International Tourist a. b. c.
At the time of reservation Visa FOREX
13. Corporate travel a.
Corporate travel check list
14. MICE (Meetings, Incentives, Convocation and Events)
3 a. b.
Organizers check list Meeting and Events check list
15. Introduction to company 16. Company’s profile 17. The management 18. Mission, Vision and Values 19. Unique selling point 20. Services 21. Procedure for hotel reservation 22. Research methodology a. b. c. Objective Scope of study Facts and findings
23. Frequently asked questions
ACKNOWLEDGEMENT First of fall I would like to thank the Director of Click2Travel.in for giving me the opportunity to do my two-month project training in his esteemed organization. I am highly obliged to Mr. Siddharth Jain for granting me to undertake my training at Click2Travel.in.I express my thanks to all team members under whose able guidance and direction, I was able to give shape to my training. Their constant review and excellent suggestions throughout the project are highly commendable.
Introduction to Indian tourism industry Indian Tourism Industry is the major service industry in the country. The prime authority for the development, management and promotion of tourism industry in India is the Ministry of Tourism which also runs the Incredible India Campaign.
Overview of India Tourism Industry Tourism in India contributes around 6.23% of the national GDP and is responsible for generating 8.78% of the overall employment in India.
As of 2008, the Indian tourism industry generated about US$ 100 billion and around US$ 275.5 billion of revenue is expected to be generated by 2018.
The growth rate has been expected to be 9.45% annually.
Figures of 2009 indicate that around 5.11 million foreign tourists visited India that year, mostly coming from the USA and UK and domestic tourism touched high figures of 650 million. The highest share was taken by the states of Andhra Pradesh, Uttar Pradesh and Tamil Nadu.
Different Sectors of Tourism Industry in India the different sectors of the Indian Tourism Industry are enlisted below: Tourism and Hospitality Industry A brief: The Indian Tourism Industry has registered a remarkable growth both in the volume of foreign tourists and the overall revenue compared to the International Tourism Industry. The World Travel and Tourism Council (WTTC) have counted India and China as among the fastest growing tourism industries over the span of next 10-15 years. Tamil Nadu. State Governments. Indian hospitality industry's excellent growth has been primarily due to the following reasons Strong GDP performance Developing stronger ties with nations all across the world Encouraging foreign investment Structure of the Industry . The Ministry of Tourism formulates and regulates the national policies for the promotion of the tourism sector. Delhi and Uttar Pradesh remain the favorite destination among the tourists. Maharashtra. Union Territories and thus promotional policies and programs for the tourism sector are defined.5 Rajasthan. It collaborates with various Central agencies.
Future Outlook The hotel sector is expected to register a positive growth in the next few years. Rajasthan and West Bengal. Incredible India: Under this policy the Government carries out its promotional activities through various marketing programs. It contains the following policies Target tourism as a major sector for economic growth Focus on domestic tourism Position India as a global brand for tourism Develop integrated tourism circuits Tourist friendly visa process Tax rates rationalization in the hospitality sector Immigration services Other Government Initiatives 31 villages have been recognized by the Ministry of Tourism. Atethie devo bhava: (guests are equal to God) this policy by the Government aims to make the common people aware who come in contact with the tourist.6 The hotel industry is an important division of the Tourism Industry. Maharashtra. The states of which the villages have been identified are Himachal Pradesh. Bihar.500 billion to GDP by 2020. With years passing by India is becoming a top priority for medical tourism. The Hotel sector has registered a faster growth than the GDP since the last few years. Orissa. The Government of India is expecting to generate Rs. Gujarat. Madhya Pradesh. Government of India to be developed as tourism hubs. 8. Karnataka. Tamil Nadu. Sikkim. Advantages India offers the following advantages when it comes to medical treatment and facilities: The treatment costs are comparatively 30% lower to that of Western countries and also the cheapest in South-east Asia. Kerala. . Medical Tourism Industry This is one of the highly growing sectors of the Indian Tourism Industry. as it provides quality health treatment at cheaper costs compared to the treatment costs in the USA and other developed nations. Tourism Policy The National Tourism Policy was prepared in the year 2002. Assam.
coronary risk markers. Full body pathology.5 million for the project. . Tourism projects have been launched by the Union Tourism Ministry in collaboration with the UNDP. make it a Rs. Rural Tourism Industry Rural tourism industry reflects the rural civilization and culture followed in rural India which is rich in arts and crafts. It has the prime objective of promoting tourism by maintaining the nature as it is and promoting the conservation of wildlife and their habitats. Chest X-ray.3 billion has been estimated to come up. such as IVF. This sector has got quite a high number of tourists specially those who have an attraction for the rural ways of life. body fat analysis. joint replacements. Spiritual tours organized for the tourists all across the country give the tourists an insight into the religiously rich culture of India. orthopedics. and a full range of Assisted Reproductive Technology (ART) services. 12 lead ECG. doctors etc have a good command over the English language which makes it easier for the tourists to communicate with them Indian hospitals offer excellent medical facilities in cardiology.Tourism is a very responsible form of tourism which encourages sustaining ecological balance and also leading to ecological development. cancer risk markers. Future Estimates for the Medical Tourism Industry This sector has immense potential and by 2012. which has given US$ 2. which will. innumerable tourists across the seas visit the villages in Rajasthan. 2D echo Color Doppler. high strength MRI etc are some of the medical services offered in India. Spiritual Tourism Industry India has numerous spiritual destinations which makes India a hot spot for spiritual tourism industry. Infertility treatments cost almost 1/4th of that in the developed countries and services include modern assisted reproductive techniques. Eco-Tourism Industry Eco. 9. in transplants. a business of $2. The sector is expected to generate an annual growth of 30%. Alone from Rajasthan. Even without any promotional programs for developing rural tourism. gold standard DXA bone densitometry.7 The medical staff. Gujarat and South India every year. spirometry. cosmetic treatments and many others. comprehensive physical and gynecological examinations. handicraft exported amounted to about INR4 million in the year 2009.500-crore industry by 2015. audiometric. as reported by the Confederation of Indian Industry (CII).
Rail travel: the popular forms of rail travel include inter-city trains. Road travel: It is the most popular form of travel and includes various modes such as personal automobiles. tours of the areas. Travel (rail. Air Travel: It is the most popular form of international travel. However it is still used for small trips and leisure cruises. air). Sightseeing. These can include hotel reservation. airport transfer. Accommodations along with meals if necessary. Ship. leisure and business travelers. Tour operator A company that assembles the various elements of tours is known as a tour operator. transit trains and high speed long distance trains. meals etc. sea.8 Travel industry The travel industry caters to recreational. The travel sector covers the following sectors Transportation services (Rail. road. The elements of tours consist of. Airways) Hospitality services (including accommodation in hotels and resorts) Destination Forms of travel Ship travel: Sea travel has largely been replaced by faster means of travel such as automobiles and airplanes. Travel services (transfer to and from the destination). . buses and taxis. due to its speed and coverage. Road. Travel operators are mainly of two kinds that is Inbound tour operator (domestic tour operator) Outbound tour operator Inbound tour operator An inbound tour operator is simply a company that makes travel arrangements for arriving tourist from other countries or tourist from within the country.
transportation cost etc. The tour operator of the destination country negotiates the rate with the hotel. sea.9 For example. Commission from hotels can vary according to the hotel policy. accommodation. Sources of income of a tour operator Service charge. These can include hotel reservation. etc). Interest. then the Tour operator customize and pass on the package detail to the client by adding up his margin in it. let us say that you are a tour company that is located in India. Outbound tour operator An outbound tour operator is a company which makes travel arrangement for the people of their country to some other country. Commission from package tour holidays. Outbound Tour operator in India takes the requirement of a customer in detail . In outbound tours two or more tours operators are involved. Commission from sales (not much these days from airlines). Short listing of hotels according to the client requirement. meals etc. The Outbound Agent in India confirms all the arrangement of as per the itinerary with the destination tour operator. After this he coordinates with his counterpart: The Agent at the destination and work out the cost inclusive of all the necessary elements of the tour. For example let us say that you are a tour company that is located in India. etc on your behalf. That is to say that one tour operator is of the company from where the tourist belongs and the other where the tourist wants to visit. Incentive packages. Job of domestic tour operator Identify itinerary (it include everything from sightseeing. Duration of Travel. Such as the Destination selection. travel agency. After that he sends the package detail to you that is hotel cost. air). airport transfer. tours of the areas. Once the client has agreed for the package. Type of Accommodation. These are the tours booked by the companies for their employees through tour operator. road. and then makes a detailed itinerary. . No of adults and children traveling etc. Help in arranging transportation for the client (rail. You are an inbound operator if you make arrangements for people who are arriving in India for a visit. You are an outbound tour operator if you make arrangements for people who want to visit some other country.
10 Work of a travel agent Give advice on destination. restaurants. tourist attraction and recreation. visa and certificate of vaccination) and currency exchange rates to international travelers. hotel accommodation. Make arrangements for transportation. required papers (passports. . tours and recreation. fares and hotels ratings and accommodations. car rentals. Advice on weather conditions. To collect information on departure and arrival time. Provide information on custom regulation.
Take complete name. In view to generate additional revenue. then we should also ask him where he is going to stay. In view to provide Best of Services. Forex. Visa Status – Check if there is enough time available to obtain Visa. Example Mr. . Check on the Travel Insurance requirements. Special Request and advise him on Change/Refund/No-Show Clauses. Inoculations. you must check and offer on the services he is not buying from us. E. Names given by client should match the name as on their respective passports.g.International At the time of reservations.11 Check list for international tourist Operational Guidelines . you must check on Seat /Meal Request. if he is only buying tickets from us.Satinder Singh Check Validity – In most cases passport should be valid for at least six months from the date of departure from the destination country. A Child should have name of the accompanied parent on his/her passport. and if we can offer him hotels/ transfers/ Forex / travel Insurance. Travel insurance.
Spain and Sweden. UK. Belgium. Italy. .If passport holder other than Indian. Netherlands. Germany. (OR) * Please Log on to Visa pages online to find out details. Income Tax paper for the last 3 years. Denmark. 1 Visa application form duly filled in and signed. Canada. purpose and duration of visit. Detailed Tour Itinerary. different regulations apply. France. Luxembourg. Portugal. ensure you apply visa to the country of first port of arrival.12 Visa There should be enough pages available for Visa (2 pages for one visa required) Check the Passport’s Place of Issue – as embassies do not accept applications of passport issued out of their region. Norway. Foreign Exchange endorsement / Copy of Credit cards. Covering letter from the applicant on company's / personal letterhead stating his name. Check Nationality . Original Bank Statement for the last 6 months. you may enter one country and travel freely throughout the Schengen zone. designation. so take care when dealing with such itineraries. If it’s Schengen Visa. Tour Confirmation & Hotel Confirmation. Greece. Finland. Standard Documents required Passport with validity of more than six months. Countries like USA. The 15 Schengen countries are: Austria. 2-4 recent passport size color photographs with white background and on Kodak paper only. and Australia have stringent norms. Medical Requirements : *As Applicable Visa Fee Time Taken : *As Applicable : *As Applicable * Please check directly from Embassy or its website for correct info. With Schengen visa. Iceland.
so be careful when accepting currency notes.13 In case passenger availing Visa on arrival. so please check from your Bank/ Forex Dealer. Example 1USD = INR 46. There is lot of duplicate currency floating in the market. Example 1USD = INR 45. please check requisite documents including passport size photographs to be carried along. then to safeguard yourself. note down number of each currency note.10.85. What is Buying Rate? Rate at which the Bank or Forex Dealer buy currency. If not able to identify them. FOREX Always advice passenger that the payment due would be calculated as per ROE on the date of payment made. TC / Cash currency rates may differ. . Always check the current rate of Exchange before you accept the payment. What is Selling Rate? Rate at which the Bank or Forex Dealer sell currency.
Health Advisories Passport Check validity of traveler’s passport – passports should be valid for at least 6 months after date of arrival in destination country. instructions and forms. or use the Link below to find visa requirements by country. Consider obtaining a second passport for convenience if the traveler is a frequent flyer.14 Corporate Travel Corporate travel is the people travelling for purpose related to work from one country to another or from one place to another within the country. Visas Check the embassy/consulate’s website for visa requirements. Both passports will be simultaneously valid. Remember that an inoculation certificate may be required when applying for a visa. There are basically four expense categories for corporate travel. Export license(s) Find out if a trade license/permit is needed. . Which are as follows? Airlines expense Hotel expense Food and beverages expense Transportation expense CORPORATE TRAVEL CHECKLIST Travel Advisories Check for travel advisory warnings before booking flights. Inoculations Make sure inoculations are completed as soon as possible because inoculations can take several weeks to become effective.
incoming/outgoing fax/voicemail) Specify the type of room required (i. .e. Flights Compare prices using a flight comparison website Check travel policy for traveler's approved class of travel Before booking. standard. and any extras such as satellite navigation. Note the driver’s mobile number Trains Note train times Obtain train tickets Find out if seat reservation is required Find out if connecting train(s) leave from the same station Get directions from station to venue Driving/Car parking If possible. luggage capacity. manual/automatic.co. mechanic. Translator/escort Check with the applicable tourist board for translators/escorts Hire car Find out what type of hire car the traveler prefers (subject to travel policy).. compare prices using a flight comparison website like Expedia. Obtain tickets/boarding pass in advance if preferred Hotel Check hotel reviews Make sure the hotel has service amenities (i. if applicable.e. breakdown cover. etc) Specify smoking/non-smoking preference Check if customer parking is available Note booking reservation number Send traveler's flight details to hotel upon confirmation Request that the room is held for late arrival (arrival after 1800 hrs). garage. and air miles details. air conditioning. insurance requirements Find out if chauffeur drive is required because of country regulations Verify location of collection/drop off point Find out if corporate vouchers are available Find out if maps are provided Taxis/Courtesy Car Note pickup time and exact location of collection point If driver will be carrying a sign.uk Be aware of time zone impact on date/time of arrival Check traveler’s seating preference. find out what the sign will say. make and model of car. dietary requirements. single occupancy double. Wi-Fi. keep a record of traveler’s registration no.15 International Driving license Find out if an international driving license/permit is required.
flight times. for all arrivals and departures Hotel arrival time. station. advice on local etiquette Extra copy of the itinerary for his household Contact details of others travelling to the same meeting Area map (Google maps) and map/directions to venue. rail enquiry desk no. of overseas contacts Hire car collection/drop off time. company name. guidebook. telephone no. phrasebook. provide traveler’s registration no. contact/account details (name written on sign) Train times. Airline terminal no. address.16 Check if international breakdown cover required? Find out if you need to reserve a parking space If parking is arranged at client’s premises. envelopes) Business cards (with reverse side in country specific language) Meeting papers Weather report for week ahead Advice on dress code for events ‘Hints for Exporters’ booklet Hardcopy of diary for the travel period Photocopy of passport/important docs/credit cards Country specific information. contact details. compliment slips. platform. check-in times. Taxi pickup times. reservation no. Health insurance cover Make enquiries about health insurance Spending Money Worldwide Restaurant Search Itinerary Include the following details Name and location of airport Date of travel.. Travel Pack Passport Inoculation certificate Flight Tickets/boarding pass Hotel booking reservation number Travelers cheques Car rental voucher Train tickets Insurance documents Stationery (headed paper. name. model and color of car. hotel.. room reservation no. make. flight nos. address. Timing/location of meetings and entertainment Name and telephone nos.. hire car pickup/drop off location Details of local currency and suggested daily budget . fax no.
often several years. Incentive tourism is usually undertaken as a type of employee reward by a company or institution for targets met or exceeded. Incentive tourism is usually conducted purely for entertainment. MICE events are normally bid on by specialized “convention” bureaus located in particular countries and cities and established for the purpose of bidding on MICE activities. perhaps with the exception of Incentives. MICE tourism is a specialized area with its own trade shows (IMEX) and practices. Unlike the other types of MICE tourism. MICE tourism usually consists of a well planned agenda centered on a particular theme. MICE tourism is known for its flawless planning and demanding clientele. such as a hobby. MICE are used to refer to a particular type of tourism in which large groups planned usually well in advance are brought together for some particular purpose. Most components of MICE are well understood. The acronym MICE are applied inconsistently with the “E” sometimes referring to Events and the “C” sometimes referring to Conventions. This process of marketing and bidding is normally conducted well in advance of the actual event. a profession.17 MICE = Meetings. or an educational topic. rather than professional or educational purposes. or a job well done. Incentives. . and Exhibitions. Conferences.
Exhibitions: An event design to bring together people in the specific industry or closely related industry to come together to show case their product or services to a group of attendees. . The source of income is by charging 5% to 10% on the total bill.18 Meetings: it is designed to bring to bring people together for the purpose of exchanging information Incentives: It is a trip that is planned by a company to reward their employees for outstanding services in their desired field. Conventions: A gathering of people to meet and discuss similar issues and activities in a large setting.
technology Furniture • • • • • • • Short informative sharing event or information bulletin: rows of chairs All-day seminar or longer: classroom set up (tables and chairs) Training or workshop: group work tables (4–6 people per table) Meeting: conference table (max 20 people per table) Training event or meeting: U-shaped table Evening event or get-together: cocktail set-up (buffet and bar tables) Festive dinner party: banquet setting (8–12 people per table) Technology • Take note of the size of the space: is the PA loud enough. air conditioning. lunch. experiences or an urban meeting? Homely and cozy or classy and stylish? When planning your schedule • • Will your guests arrive from near or far? Will they arrive by public transport. exhibition. dinner. atmosphere. ease of concentration Nature of the event • • • Is the event one-off or a series of events? Calm of nature. acoustics. with their own cars or is their transportation specially arranged? Facilities • • • What kind of facilities will you need: main meeting room. is the projector bright enough. auxiliary spaces. furniture.19 Organizer’s checklist Location • • Accessibility: is the meeting location easy to reach? Environment: comfort. spaces for group work. accommodation? Can you move from one space to another conveniently and quickly? Soundproofing. will you need cameras and screens? .
20 • • • • Visual aspects: lighting technology. luxury? Trends • Decoration and presentation: neutral. heating. or encourage guests to stay longer? Timing and schedule: how hungry are the participants. quality of technical execution Required IT solutions: open/closed network. materials. nationality. following a theme or a corporate image? Security • • • Security of the site: fire safety. make an impression. status What is the aim of the catering: to satisfy hunger. seasonal. personal security arrangements (for speakers or participants) Information Security: spaces. video recordings? Will you require professional help with planning or technical support during the event? Catering • • • • • Nature of the event: working meeting or a party? Participants: gender. and how much time do you need to reserve for eating? What message do you want to convey: health-consciousness. lighting . standards for the operations Responsibility of the meeting location: recycling. air conditioning. access control Personal safety: first aid. visual planning and projectors. security officers. own staff and meeting location staff Quality and responsibility • • Quality of the meeting arrangements: quality standard certificates. suspended items and installations. webcasting and recorded files Are you looking for interaction: voting facilities.
Can you be flexible on dates? Where do you want it to take place? (Consider parking.21 Meeting & Event Check List For Big Meetings & Events At the very start Define The purpose and objectives of the meeting .to you.). What is your budget? (Can you get extra funds if needed? Could you get sponsors. No. . seating format and size of meeting rooms and other facilities needed each day (incl.. accessibility for disabled etc. When do you want it to take place? (Remember to check dates for other events). times).)? Whom do you want to attend? Estimate no. of guests/delegates. And available optional dates. What will the guests/delegates gain from participating? Who will be the members of the planning group/event committee? Who is the decision maker(s)? Who will be there to help on-site? What do you want to happen? (Work out a preliminary program/agenda). transportation. How long would your event be? Do you need to attract guests/delegates by PR. (Develop a relevant media contact list)? Do you need to insure the event? Determine Preferred dates.
) on the response form. Consider the offers received: Which facilities will best accommodate your event? Which will best live up to the expectations of the guests/delegates? Who will be the best partner to work with? Which venue best meets your budget. Any special requests (e. receptions etc. When you need the offer. smoking etc. dinners. Invite speaker Prepare invitations. A rough draft of the program. Type of guests/delegates.g. . lunches. Any other relevant information. exhibition. and standard of bed rooms each day. Book the event venue(s) and main services Consider the need for printed material and prepare a timeline for producing it. Inspect the considered event venue(s). Budget.22 Need for breaks. State your preference packages &/or itemized rates. No. stage). Allow the guests/delegates to note their individual requirements (dietary.
Check and order speakers' for transportation requirements. 1 month prior to the event Choose and confirm catering and menus Check development of speakers presentation (Remind speakers of presentation due dates.23 3 months prior to the event Update your reservation (no. Consider the unexpected. Remember to note special requests (VIPs etc. Order signs and printed material. Prepare your event budget. Finalize of printed material production.g. Prepare press release for your event. (Updating minimizes your cancellation/reduction costs). guests/delegates etc. Hold a pre-event meeting with your venue contact to go through the programmed. Order gifts and amenities. Check and order speakers' technical equipment requirements.). Confirm guests/delegates participation.). of meetings rooms. what happens if one of your speakers falls sick?) + prepare contingency plans Invite guests/delegates. bed rooms. . Start preparing a scenario (to do list with responsible persons assigned). (E. Send rooming list to the hotel. for copying/production of handouts). Check budgets from similar meetings to ensure that all is included.
(advise the hotel to expect the material) Make arrangements to return material to your office after the event. If you are using your own AV. Aim at getting to bed early . contact telephone list etc. Check and order speakers' technical Prepare a master copy of all your printed material to bring with you .24 One week prior event Send material to arrive at the hotel 48 hours before your arrival. check that it functions and that you have all necessary cords. briefed and ready to go During the event Relax. Prepare name badges. plugs etc. smile and have a great event! After the event . are on-site. Confirm all deliveries and pick-ups. Prepare a staff briefing kit (programmed.just in case.).and get a good start! 1 hour before event Check all event rooms. Advise the event venue (and other relevant suppliers). Send out your event press release. helpers etc. Make sure that all greeters. scenario. Personally check that all material has arrived and is in good condition. who has the authority to sign bills and order any extras. Upon arrival at the venue / 1 day before event Hold a pre-event meeting with your venue contact to go through the programmed. Call up contacts to get confirmation of coverage.
Check the invoice.25 Meet with your venue contact to review the event. Send thank-you notes to the speakers. . sponsors. (Present you feed-back and feedforward). staff etc. Fill out the event evaluation form. Make notes for the next event. Pay the invoices from suppliers.
It is run by a team of young and energetic professionals fully conversant with modern day’s travel trade and its practices that have background with various travel agencies. Siddharth Jain.in is located in Darya Ganj. They provide their customers with complete travel solution. Company’s Profile Click2travel. The office is well equipped with the external and internal communication system.in is an online travel company catering to the travel as well as to the hospitality industry. fax. and computer networking and computer reservation system to meet up the demand of their clients. They assist the customer in making their package tours according to their requirement.26 Introduction to the company Click2travel. The office of Click2travel. .in one of the India’s travel company was started in 2008 by Mr. Click2travel. They act as a facilitator in getting tours. New Delhi. groups and corporate events organized along with both air and ground transportation reservation done. internet.in is an IATA recognized agency in India. being effectively maintained wit telephone. Beside that they also assist their customer in booking the hotel of their choice and try to provide the best alternative choice to the customer.
Director She has vivacious personality full of positive attitude and proficient in nature. Shalini has been in the industry for 11 years and has worked with multi-nationals like Holiday Inn. American Express and Carlson Wagonlit. sales or business development. He is well versed with the challenges that the world of hospitality has to offer. They are our technology partners. be it operations. American Embassy Travel Management Centre. IT Companies & Travel Companies. headed by Mr. Air Sahara & Journey mart. A thorough professional and a perfectionist. . Kamyab InfoTech is IT Solution Company based in New Delhi and Mumbai.in is developed through Kamyab InfoTech. She is the operational head of Click2Travel.in.Founder Director Siddharth Jain. the founder of Click2Travel.in has passionately created an online travel service Click2travel. Kamyab InfoTech PVT Ltd Click2travel. BTI Sita. Their industry experience extends to providing solutions to several key industries such as the Banks. Stores & Super markets. Shalini started a successful offline Tour Operator Company in the Year 2004. Neeraj Jain. Siddharth is skilled in all fields of the trade. which in turn brings in a more than 100% satisfied customer that keeps coming back with all their travel needs and plans.in her team is constantly striving for a 99% client conversion rate. Siddharth has an impressive knowledge of the field which he has gained over a decade and work credits with companies like Carlson Wagon Lit. which provides us e-business solutions and application management services to keep our operations sailing smoothly. Financial Institutes.27 The management Siddharth Jain . Retailer. Shalini Jain .
in is a coming up Travel Company in India which provides its client with a wide range of services. Communication route is simplified. They try to keep their client with updated information about the hotel reservation.28 Mission. incentive tour packages etc. Vision and Values Mission: To push the leading edge of travel and give the added value of services to our guest. corporate. The company ensures that their customer is offered with the best of the Hospitality. The cost effective and well organized tour packages are sure to satisfy their customer. The company also organizes group tours and tries to give its customer the best value of their money. Values: To create value for guest. Services Click2travel. be ethical and trust and respect each other Unique Selling Point To customized travel packages as per client requirement. To make hotel reservation according to the customer will. Vision: To be among the top travel agency in the country. Hotel reservation services Leisure trips Luxury Cruises Tour packages within India Tour packages outside India Car rental services Corporate/incentive tour Airlines deals Tailor made vacations Religious tours Conferences and incentives . tour packages.
Typically. Also ask if the rate is inclusive of tax or they are extra. If the rooms are available ask for the various packages that are offered by the hotel along with their rates. After all this is done say thank you. Check the availability as per the client requirement.29 Procedure for hotel reservation Call at the hotel room reservation. agents receive a 10% commission on booking in hotels where as it can vary depending upon the hotel policy. Ask for the child policy of the hotel. After that give the best hotel reservation price to the client and once he/she has confirmed the booking ask him to message the conformation on yours email id. . Greeting the person and asking his or her name. Also ask for extra bed cost if required. Then ask for the Travel Agent Commission. If the travel agent has a tax deduction certificate then 10% tax would not be deducted from the travel agent commission where as if they don’t have it then the hotel deduct 10% amount from the agent commission.
Also in the beginning of my training I got to work on a project luxury resort which is going to open at the region of Dehradun the capital of Uttrakhand. The company also deals in group tour. Facts and Findings The company mainly deals in outbound tours. . to do air ticket billing on Yatra software and to handle the customer queries. hotel booking and Airline reservation and how to organize and modify the plan according to the customer need. I got to work on the room reservation for our client. Company also deals in hotel booking and air deals. The company also has tailor made packages for its clients.30 Research Methodology Objective To understand what customer wants in their tour packages.in as a trainee I got to learn how to make itineraries. Scope of study While working with Click2trave. How to make itinerary and to modify it according to the customer need.
64% where as for international air ticket it is 1. lunch and dinner are included in price.30% and it is applied on service charge. breakfast. Hotel What are different types of meal plan and what all things it contains? There are four different types of meal plan that is European plan (EP): in this just the reservation of room is involved in price Continental plan (CP): in this plan room and breakfast is included in price Modified American Plan (MAP): in this plan room.24%. What is VISA service tax charge and how it is applied? VISA service tax charge is 10.31 FAQ of accounts department What do you mean by TDS? TDA means Tax Deduction at Source Is TDS different TDS is 10% on commission What is the service tax on airlines ticket? For domestic air ticket the service tax is . . breakfast. lunch/dinner is included in price American plan (AP): in this plan room.
Cancellation clause: In a contract. AP: American plan is a meal at a hotel or resort in which three meals a day are included in the price. To void. Buffet: A serve-yourself meal featuring several choices in each course. Availability: The current inventory of seats. etc that can be sold or reserved. while next to each other. the earliest time at which a room will be available. rooms. Check-in: A procedure whereby a hotel guest is registered as having arrived. Bed and breakfast. B&B: n. without charge. cabins. 2. Basis two: Another term for double occupancy. as a reservation. Check-out: A procedure whereby a hotel guest formally leaves the hotel and settles his or her bill. repairs. Check-in time. Sometimes referred to as Full American Plan. Cancellation penalty: An amount deducted by a supplier from a refund of prepaid funds when a reservation is cancelled. Check-in may require the presentation of payment. sometime referred to as full American plan. usually upon payment of a penalty. . Complimentary: Free. Amenities: The facilities and features of a property. Cancel. eliminating rooms not available due to damage. To indicate an item has been processed. a provision which allows for cancellation by one of the parties. the number of rooms actually available for use on a given day. In hotels. and so forth. All inclusive: One price covers all listed elements of the package. In hotels. the latest time a guest may leave without being charged for another night's lodging. usually a hotel. Include all three meals and all taxes.32 FAQ hotels Accommodation: any room sold to a customer Adjoining rooms: Hotel rooms which. or other documentation or identification. as a check. APAI: American plan All Inclusive. Available rooms: In a hotel. Check-out time. have no connecting doors. reservations. American plan: A meal plan at a hotel or resort in which three meals a day are included in the price. 1.
double occupancy. suite. PPDO: Per person. Invoice: A business document detailing goods or services provided and requesting payment. Twin: A hotel room containing two single beds. Inclusive rates: Room rates that include tax. Tariff: A schedule of fares or prices. A hotel room with two double beds sometimes called a twin double. apartment. Double-double. MAPAI: Modified America Plan. includes breakfast and one major meal and all taxes. In-out dates: Dates on which a guest arrives and leaves. CPAI: Continental Plan includes only breakfast and all taxes. Accommodations that do not include meals FAP: Full American plan. Modified American plan: A hotel rate that includes two meals daily.33 Confirmation: The official acceptance of a booking by the supplier CP: Continental plan includes only breakfast. usually breakfast and dinner. . MAP: Modified American plan includes breakfast and one major meal and all taxes. Twin-double: A hotel room with two double beds sometimes called a double-double. Double occupancy rate: The rate charged when two people will occupy a room. etc economy class. EP: European plan.
before tax has been added. B: Coach Economy discounted Base fare: The fare. CNL: Cancel. all such unique indicators. Circle trip. Carrier: Refers to the name of the airline you are travelling. the unique two. APT: Airline passenger tariff Availability: The current inventory of seats that can be sold or reserved. Domestic fare: Fare charged for travel within a country. more loosely. D: Business class discounted Domestic airline: An air carrier that provides service within its own country. Code share: Flight operated by another airline. Child: Person 2-11 years. as a reservation. Commissions are calculated on the base fare. Bulk fare: A fare available only when buying blocks of seats. including those that identify airports. F: First class Fare: A paying passenger on a plane. C: Business class Cancel: To void. Conditions: Rules pertaining to this air fare.or three-digit indicators that identify specific airlines in CRS systems. CT. Add-ons: Extra flight at extra cost Amendment: Changes to your booking. as of an airline ticket. also called a domestic carrier. Class: Letter used to book your flight reservation.34 FAQ for air lines A: First class discounted Airline codes: Specifically. .
Mileage: The amount of miles permitted to be flown on an air fare. OW: one way journey. the maximum distance you can fly in air miles. J: Business class premium Joint fare: The fare charged for travel that utilizes more than one airline. Net fare. Q: Coach Economy R: Supersonic . K: Thrift L: Thrift discounted Nominated carrier: The airline you can fly. Normal fare: An airline fare for a completely unrestricted ticket. Open jaw: Fly into one city and out of another city at no penalty. Non-reroutable: No changing of destinations. M: Coach Economy discounted MPM: Maximum permitted mileage. Non-refundable: No refund value.35 H: Coach Economy discounted IATA: International Air Transport Association. No show: This occurs when customer or group has made a confirmed reservation and fails to check in. net rate: The fare after commission. Non-endorsable: No changing of airlines/carriers. PNR: Passenger. P: First class premium Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. Reference. This fare is agreed on by the airlines involved. One-way trip: Any trip for which a return leg has not been booked. Name. Inventory: Refers to the number of rooms and specific room types available for sales in a hotel.
STPC: Airline pays for your accommodation at the stopover. Ticket stock: Blank airline tickets. Transit: Stopover and change plane. Stopover: When you leave the airport for more than 24 hours. TKNO: Ticket number TKTL: Ticket time limit. Creating two separate tickets for a single journey. usually indicating a discounted fare. Season: Different times of the year for travel have different fares. as to upgrade a passenger from tourist to business class. Transit visa: A limited-term visa issued solely to allow passage across or through the issuing country's territory. Upgrade: To move to the next higher category. as on an airline. Split ticketing. Roundtrip: A trip. Ticket designator: An airline code. Surcharges: Extra cost involved. to a single destination and back. Unrestricted fare: A higher fare for a ticket offering maximum flexibility. RT: Round trip. Ticket on departure: A ticket that will be picked up by the passenger at the airport.36 S: Standard Class T: Coach Economy discounted Reissue: Changes requiring a new ticket to be issued. Rerouting: Changes to flight routing. R T Fares: Return journey fares. V: Thrift discounted W: Coach Economy premium Y: Coach Economy . usually to obtain a lower fare.
Inbound operator: A person or company providing inbound services. COD: Cash on delivery. as in tour arrangements. usually to indicate an on-going relationship. museum admissions. IATA: International Air Transport Association. All-in: All inclusive. Complimentary: Free. sightseeing. without charge. Cultural tourism: Travel to experience the arts or history of a location or travel to immerse oneself in the language. or culture of a region. Add-on: Anything optional purchased by a passenger. All inclusive: One price covers all listed elements of the package. Client: A term used for a customer. . CRN Cash refund notice. Briefing tour: A tour. usually for travel agents and other industry personnel intended to acquaint them with a new destination or new procedures. society. ADVN: Advise as to names. AVS: Availability status messages. ADVR: Advise as to rate. Full service agency location: A branch of an agency that provides customers both reservations and ticketing Inclusive Rates: Rates that include tax.37 FAQ for travel industry Accreditation: Approval given by various trade associations to a travel agency allowing the sale of tickets and other accommodations. Incentive travel: Travel that is given to employees as a reward for outstanding performance. Inclusive tour: A tour package that bundles transportation and lodging along with additional services such as transfers. and so forth In-out dates: Dates on which a guest arrives and leaves. Destination: Place to which a person is traveling or a thing is sent. Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. as a tour.
The amount of the ticket. Often used to indicate a trip of seven days or longer. Outbound: Referring to the leg of the journey departing the city of origin to the destination or destinations. in an itinerary. may be applied to another trip in many cases. and a hotel. Passenger name record: A file on a computerized reservation system containing all the information relating to a specific booking. as opposed to business travel. Non-refundable: Of a ticket. T&E: Travel and entertainment. supplied to the hotel prior to guest arrival. etc. point of origin: Where a journey begins. minus a service fee. Service charge: A fee charged by travel agencies for providing non-commissionable services. no moneys will be returned should the trip be cancelled.38 Itinerary: The route of travel. Package: A travel product bundling several distinct elements. Point of embarkation. a list of flights. Net rate: These are rates with commission deducted at source. Rooming list: A list of guest names and room dates for a group. Supplier: In the travel industry. Land only: A fare rate that doesn't include air transportation. such as air travel. referring to travel over land that does not involve an aircraft. Net amount: The amount due to supplier after the commissions had been deducted. . a rental car. any company providing travel services to the public. Markup: The sum of money or percentage added to a wholesale or purchase price to arrive at the retail or resale price. regardless of its purpose. MAAS: Meet and assist. Also called "personal name record Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. In an airline booking. A package is distinguished from a tour by virtue of the fact that it combines fewer elements. Surface: On land. times. PPR: Passenger profile record. Leisure travel: Travel undertaken for pleasure. TQM: Total Quality Management TA: Travel agent.
Tourism: The activity of travel for pleasure. TO: Tour order. Tour conductor: An employee of or contractor to a tour operator who accompanies and is in overall charge of a Tour documents: A packet of tickets. Tire kicker: A customer who asks a travel agent for recommendations or quotes but who never actually makes a booking. vouchers. Throwaway: Any item given away for free. Tour operator: A company that assembles the various elements of a tour. guidance. Travel counselor: An alternate term for travel agent. or escort by groups. Travel agent: Any person who sells travel products on a commission basis. Tour: A travel product in which several elements are bundled together and sold as a unit. Transfer: The transportation of a passenger between two points.39 TAAD: Travel agent automated deduction. Tourist: A leisure traveler. Ticket: A formal travel document representing a contract between the traveler and the supplier. . Travel agency: Usually used in the travel industry to refer to an ARC-appointed storefront retailer. Travel consultant: An alternative term for travel agent. such as from the airport to a hotel or vice versa. host. Through fare: Fare to a foreign destination reached via a gateway city. Tourist trap: Derogatory term for any attraction appealing to tourists but considered to be in bad taste or to give poor value for the money. often included as an element of a tour. or services to a company. itineraries. and other information sent to a passenger by a tour company. Tours typically involve the use of a guide. either as a way of rewarding a purchase or to attract business. A person with specific knowledge of the travel industry hired on a contract basis to provide advice. TAC: Travel agency commission. instructions. An area of a tourist destination that has become over-commercialized.
Visa: A document or. any supplier of travel products or services. more frequently. a tour operator. Accountable document: Any piece of paper that. a stamp in a passport authorizing the bearer to visit a country for specific purposes and for a specific length of time.40 Travel partner: A travel supplier that participates in a frequency marketing program operated by another travel supplier. Wholesaler rate: A non-commissionable rate for a product such as a hotel room that is extended to tour operators and packagers. Wholesaler: Any company that sells to retailers as opposed to the general public. travelogue: A documentary film or video extolling the attractions of a specific travel destination or group of destinations Trip: In the travel industry. Trave log. Accountable manual documents: Blank ARC ticket stock used to hand-write tickets. required by a foreign government before a visa will be issued. when validated by a travel agency. . Visa expediter: A person or company charging a fee to procure visas another travel documents Visa support: Any documentation. XO: Exchange order. has a monetary value and which must be accounted for to the ARC. any journey of more than 100 miles from a person's home. such as a letter of invitation from an approved organization or a receipt for confirmed bookings. regardless of whether an overnight stay is involved Vendor: In the travel industry. ADR: Average daily rate. Weather tourist: A person who travels to view meteorological events such as hurricanes and tornadoes. FAQ Accounts Account Executive: Person responsible for management of office.
jsp .41 Commission: A percentage of a sale price paid to a salesperson as payment for making a sale.in/mice. References Internet http://www.html http://www.pdf http://www. Net amount: The amount due to supplier after the commissions had been deducted. Net rate: These are rates with commission deducted at source.mysiatravel. Depreciable asset: Any property owned by a business that is subject to depreciation for tax purposes. such as machines used in a business.com/faq/tits. Service charge: A fee charged by travel agencies for providing non-commissionable services.corporatetravel.co.aspx http://www.com/support-files/corporatetravelplanningchecklist. CRN Cash refund notice.com/Faqs-on-tours. over a period of time. a deduction taken to account for the decline in value of assets.personal-assistant-tips. Fortnight: A period of two weeks Invoice: A business document detailing goods or services provided and requesting payment. Net profit: Profit after all expenses has been taken into account. TAC: Travel agency commission.resavenue. Used to offset the cost of acquiring the asset. Depreciation: In taxation.
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