SUBMITTED TO: Anjali Khanna(HOD)

Table of content

1. 2. 3. a. b. c. d. 4. a. b. c. 5. 6. 7. 8. 9.

Acknowledgement Overview of India tourism industry. Different sectors of tourism industry in India Tourism and hospitality industry Structure of the industry Tourism policy Other government initiatives Future outlook Medical tourism industry Rural tourism industry Eco tourism industry Travel industry Forms of travel Tour operator Inbound tour operator Job of domestic tour operator

10. Sources of income of a tour operator 11. Outbound tour operator 12. Check list for International Tourist a. b. c.
At the time of reservation Visa FOREX

13. Corporate travel a.
Corporate travel check list

14. MICE (Meetings, Incentives, Convocation and Events)

3 a. b.
Organizers check list Meeting and Events check list

15. Introduction to company 16. Company’s profile 17. The management 18. Mission, Vision and Values 19. Unique selling point 20. Services 21. Procedure for hotel reservation 22. Research methodology a. b. c. Objective Scope of study Facts and findings

23. Frequently asked questions

ACKNOWLEDGEMENT First of fall I would like to thank the Director of Click2Travel.in for giving me the opportunity to do my two-month project training in his esteemed organization. I am highly obliged to Mr. Siddharth Jain for granting me to undertake my training at Click2Travel.in.I express my thanks to all team members under whose able guidance and direction, I was able to give shape to my training. Their constant review and excellent suggestions throughout the project are highly commendable.


Introduction to Indian tourism industry Indian Tourism Industry is the major service industry in the country. The prime authority for the development, management and promotion of tourism industry in India is the Ministry of Tourism which also runs the Incredible India Campaign.

Overview of India Tourism Industry Tourism in India contributes around 6.23% of the national GDP and is responsible for generating 8.78% of the overall employment in India.

As of 2008, the Indian tourism industry generated about US$ 100 billion and around US$ 275.5 billion of revenue is expected to be generated by 2018.

The growth rate has been expected to be 9.45% annually.

Figures of 2009 indicate that around 5.11 million foreign tourists visited India that year, mostly coming from the USA and UK and domestic tourism touched high figures of 650 million. The highest share was taken by the states of Andhra Pradesh, Uttar Pradesh and Tamil Nadu.

Maharashtra. Union Territories and thus promotional policies and programs for the tourism sector are defined. The Ministry of Tourism formulates and regulates the national policies for the promotion of the tourism sector. State Governments.  Different Sectors of Tourism Industry in India the different sectors of the Indian Tourism Industry are enlisted below: Tourism and Hospitality Industry A brief: The Indian Tourism Industry has registered a remarkable growth both in the volume of foreign tourists and the overall revenue compared to the International Tourism Industry. Indian hospitality industry's excellent growth has been primarily due to the following reasons    Strong GDP performance Developing stronger ties with nations all across the world Encouraging foreign investment Structure of the Industry . It collaborates with various Central agencies. The World Travel and Tourism Council (WTTC) have counted India and China as among the fastest growing tourism industries over the span of next 10-15 years. Delhi and Uttar Pradesh remain the favorite destination among the tourists.5  Rajasthan. Tamil Nadu.

Orissa. . Government of India to be developed as tourism hubs. Karnataka. Kerala. The states of which the villages have been identified are Himachal Pradesh. Medical Tourism Industry This is one of the highly growing sectors of the Indian Tourism Industry. Bihar.500 billion to GDP by 2020. Sikkim. The Hotel sector has registered a faster growth than the GDP since the last few years. It contains the following policies      Target tourism as a major sector for economic growth Focus on domestic tourism Position India as a global brand for tourism Develop integrated tourism circuits Tourist friendly visa process Tax rates rationalization in the hospitality sector Immigration services   Other Government Initiatives 31 villages have been recognized by the Ministry of Tourism. Advantages India offers the following advantages when it comes to medical treatment and facilities:  The treatment costs are comparatively 30% lower to that of Western countries and also the cheapest in South-east Asia. With years passing by India is becoming a top priority for medical tourism. Madhya Pradesh.6 The hotel industry is an important division of the Tourism Industry. Rajasthan and West Bengal.  Future Outlook The hotel sector is expected to register a positive growth in the next few years. as it provides quality health treatment at cheaper costs compared to the treatment costs in the USA and other developed nations. Tourism Policy  The National Tourism Policy was prepared in the year 2002. Maharashtra. Gujarat. Tamil Nadu.  Incredible India: Under this policy the Government carries out its promotional activities through various marketing programs. The Government of India is expecting to generate Rs.  Atethie devo bhava: (guests are equal to God) this policy by the Government aims to make the common people aware who come in contact with the tourist. Assam. 8.

make it a Rs. which has given US$ 2. 2D echo Color Doppler. Alone from Rajasthan. comprehensive physical and gynecological examinations.7  The medical staff.500-crore industry by 2015. in transplants.  Full body pathology. high strength MRI etc are some of the medical services offered in India. The sector is expected to generate an annual growth of 30%. audiometric. It has the prime objective of promoting tourism by maintaining the nature as it is and promoting the conservation of wildlife and their habitats. Gujarat and South India every year. and a full range of Assisted Reproductive Technology (ART) services. 12 lead ECG. Chest X-ray. a business of $2.5 million for the project. joint replacements. gold standard DXA bone densitometry. such as IVF. Tourism projects have been launched by the Union Tourism Ministry in collaboration with the UNDP.3 billion has been estimated to come up. Eco-Tourism Industry Eco. Even without any promotional programs for developing rural tourism. which will.  Infertility treatments cost almost 1/4th of that in the developed countries and services include modern assisted reproductive techniques. .Tourism is a very responsible form of tourism which encourages sustaining ecological balance and also leading to ecological development. coronary risk markers. doctors etc have a good command over the English language which makes it easier for the tourists to communicate with them  Indian hospitals offer excellent medical facilities in cardiology. Spiritual Tourism Industry India has numerous spiritual destinations which makes India a hot spot for spiritual tourism industry. Spiritual tours organized for the tourists all across the country give the tourists an insight into the religiously rich culture of India. cancer risk markers. innumerable tourists across the seas visit the villages in Rajasthan. orthopedics. This sector has got quite a high number of tourists specially those who have an attraction for the rural ways of life. cosmetic treatments and many others. handicraft exported amounted to about INR4 million in the year 2009. body fat analysis. Future Estimates for the Medical Tourism Industry This sector has immense potential and by 2012. spirometry. as reported by the Confederation of Indian Industry (CII). 9. Rural Tourism Industry Rural tourism industry reflects the rural civilization and culture followed in rural India which is rich in arts and crafts.

transit trains and high speed long distance trains. due to its speed and coverage. airport transfer. Accommodations along with meals if necessary. meals etc. road. Road travel: It is the most popular form of travel and includes various modes such as personal automobiles. Rail travel: the popular forms of rail travel include inter-city trains. air). tours of the areas. The travel sector covers the following sectors    Transportation services (Rail.8 Travel industry The travel industry caters to recreational. Travel operators are mainly of two kinds that is   Inbound tour operator (domestic tour operator) Outbound tour operator Inbound tour operator An inbound tour operator is simply a company that makes travel arrangements for arriving tourist from other countries or tourist from within the country. These can include hotel reservation. Travel services (transfer to and from the destination). . Air Travel: It is the most popular form of international travel.    Tour operator A company that assembles the various elements of tours is known as a tour operator. Airways) Hospitality services (including accommodation in hotels and resorts) Destination Forms of travel  Ship travel: Sea travel has largely been replaced by faster means of travel such as automobiles and airplanes. However it is still used for small trips and leisure cruises. leisure and business travelers. buses and taxis. sea.     Travel (rail. Ship. Sightseeing. The elements of tours consist of. Road.

The tour operator of the destination country negotiates the rate with the hotel. and then makes a detailed itinerary. air). Outbound Tour operator in India takes the requirement of a customer in detail . . then the Tour operator customize and pass on the package detail to the client by adding up his margin in it. Outbound tour operator An outbound tour operator is a company which makes travel arrangement for the people of their country to some other country. road. let us say that you are a tour company that is located in India. airport transfer. Interest. etc). No of adults and children traveling etc.9 For example. tours of the areas. Job of domestic tour operator    Identify itinerary (it include everything from sightseeing. Commission from package tour holidays. That is to say that one tour operator is of the company from where the tourist belongs and the other where the tourist wants to visit.  Incentive packages. Sources of income of a tour operator     Service charge. Commission from sales (not much these days from airlines). These can include hotel reservation. Short listing of hotels according to the client requirement. Duration of Travel. transportation cost etc. You are an outbound tour operator if you make arrangements for people who want to visit some other country. These are the tours booked by the companies for their employees through tour operator. The Outbound Agent in India confirms all the arrangement of as per the itinerary with the destination tour operator. After this he coordinates with his counterpart: The Agent at the destination and work out the cost inclusive of all the necessary elements of the tour. Commission from hotels can vary according to the hotel policy. meals etc. After that he sends the package detail to you that is hotel cost. accommodation. In outbound tours two or more tours operators are involved. travel agency. You are an inbound operator if you make arrangements for people who are arriving in India for a visit. Type of Accommodation. sea. etc on your behalf. Once the client has agreed for the package. Help in arranging transportation for the client (rail. For example let us say that you are a tour company that is located in India. Such as the Destination selection.

required papers (passports. restaurants. . Advice on weather conditions. tours and recreation. fares and hotels ratings and accommodations. hotel accommodation.   Provide information on custom regulation. visa and certificate of vaccination) and currency exchange rates to international travelers.  To collect information on departure and arrival time. tourist attraction and recreation. Make arrangements for transportation.10 Work of a travel agent   Give advice on destination. car rentals.

if he is only buying tickets from us. Travel insurance.  A Child should have name of the accompanied parent on his/her passport.g. Example Mr.  Names given by client should match the name as on their respective passports. .  Visa Status – Check if there is enough time available to obtain Visa.Satinder Singh  Check Validity – In most cases passport should be valid for at least six months from the date of departure from the destination country.  Check on the Travel Insurance requirements. then we should also ask him where he is going to stay. Inoculations. and if we can offer him hotels/ transfers/ Forex / travel Insurance. Special Request and advise him on Change/Refund/No-Show Clauses. E.International At the time of reservations.  In view to provide Best of Services. you must check and offer on the services he is not buying from us. you must check on Seat /Meal Request.  In view to generate additional revenue. Forex.11 Check list for international tourist Operational Guidelines .  Take complete name.

Norway.  Covering letter from the applicant on company's / personal letterhead stating his name. designation.  Check Nationality .  Standard Documents required  Passport with validity of more than six months.  If it’s Schengen Visa.  Tour Confirmation & Hotel Confirmation.12 Visa  There should be enough pages available for Visa (2 pages for one visa required)  Check the Passport’s Place of Issue – as embassies do not accept applications of passport issued out of their region. Iceland. Spain and Sweden. Netherlands. ensure you apply visa to the country of first port of arrival. Denmark. Countries like USA. UK. different regulations apply.  Original Bank Statement for the last 6 months.  2-4 recent passport size color photographs with white background and on Kodak paper only. Portugal.  Foreign Exchange endorsement / Copy of Credit cards. France. Medical Requirements : *As Applicable Visa Fee Time Taken : *As Applicable : *As Applicable * Please check directly from Embassy or its website for correct info. With Schengen visa. The 15 Schengen countries are: Austria. . Luxembourg.  Income Tax paper for the last 3 years. and Australia have stringent norms. Canada. so take care when dealing with such itineraries.If passport holder other than Indian. Germany. Italy.  1 Visa application form duly filled in and signed. Finland. Greece.  Detailed Tour Itinerary. Belgium. purpose and duration of visit. (OR) * Please Log on to Visa pages online to find out details. you may enter one country and travel freely throughout the Schengen zone.

13 In case passenger availing Visa on arrival. note down number of each currency note. Example 1USD = INR 46. Example 1USD = INR 45. What is Selling Rate? Rate at which the Bank or Forex Dealer sell currency. FOREX  Always advice passenger that the payment due would be calculated as per ROE on the date of payment made. Always check the current rate of Exchange before you accept the payment.    What is Buying Rate? Rate at which the Bank or Forex Dealer buy currency. please check requisite documents including passport size photographs to be carried along.85.10. TC / Cash currency rates may differ. . If not able to identify them. then to safeguard yourself. so be careful when accepting currency notes. There is lot of duplicate currency floating in the market. so please check from your Bank/ Forex Dealer.

 Export license(s) Find out if a trade license/permit is needed. instructions and forms. Inoculations Make sure inoculations are completed as soon as possible because inoculations can take several weeks to become effective. There are basically four expense categories for corporate travel. Health Advisories Passport Check validity of traveler’s passport – passports should be valid for at least 6 months after date of arrival in destination country.14 Corporate Travel Corporate travel is the people travelling for purpose related to work from one country to another or from one place to another within the country. Which are as follows?    Airlines expense Hotel expense Food and beverages expense  Transportation expense CORPORATE TRAVEL CHECKLIST Travel Advisories Check for travel advisory warnings before booking flights. or use the  Link below to find visa requirements by country. Remember that an inoculation certificate may be required when applying for a visa.     Visas Check the embassy/consulate’s website for visa requirements.  . Consider obtaining a second passport for convenience if the traveler is a frequent flyer. Both passports will be simultaneously valid.

e. Obtain tickets/boarding pass in advance if preferred Hotel Check hotel reviews Make sure the hotel has service amenities (i. etc) Specify smoking/non-smoking preference Check if customer parking is available Note booking reservation number Send traveler's flight details to hotel upon confirmation Request that the room is held for late arrival (arrival after 1800 hrs).co. luggage capacity. standard. find out what the sign will say. . and air miles details. mechanic.. compare prices using a flight comparison website like Expedia.uk Be aware of time zone impact on date/time of arrival Check traveler’s seating preference.  insurance requirements  Find out if chauffeur drive is required because of country regulations  Verify location of collection/drop off point  Find out if corporate vouchers are available  Find out if maps are provided Taxis/Courtesy Car  Note pickup time and exact location of collection point  If driver will be carrying a sign. single occupancy double. if applicable. air conditioning.15 International Driving license Find out if an international driving license/permit is required. incoming/outgoing fax/voicemail) Specify the type of room required (i. Wi-Fi.  Note the driver’s mobile number Trains  Note train times  Obtain train tickets  Find out if seat reservation is required  Find out if connecting train(s) leave from the same station  Get directions from station to venue Driving/Car parking  If possible. keep a record of traveler’s registration no. breakdown cover. and any extras such as satellite navigation. make and model of car. Flights Compare prices using a flight comparison website Check travel policy for traveler's approved class of travel Before booking. garage. manual/automatic.                Translator/escort  Check with the applicable tourist board for translators/escorts Hire car  Find out what type of hire car the traveler prefers (subject to travel policy). dietary requirements.e.

rail enquiry desk no. flight nos. compliment slips. make.  Taxi pickup times. check-in times. station. address. hire car pickup/drop off location  Details of local currency and suggested daily budget . advice on local etiquette  Extra copy of the itinerary for his household  Contact details of others travelling to the same meeting  Area map (Google maps) and map/directions to venue. platform.  Timing/location of meetings and entertainment  Name and telephone nos. name. hotel. contact/account details (name written on sign)  Train times. contact details. company name.16  Check if international breakdown cover required?  Find out if you need to reserve a parking space  If parking is arranged at client’s premises. guidebook. Travel Pack  Passport  Inoculation certificate  Flight Tickets/boarding pass  Hotel booking reservation number  Travelers cheques  Car rental voucher  Train tickets  Insurance documents  Stationery (headed paper. telephone no. Health insurance cover  Make enquiries about health insurance Spending Money Worldwide Restaurant Search Itinerary Include the following details  Name and location of airport  Date of travel.. address.  Airline terminal no. of overseas contacts  Hire car collection/drop off time. for all arrivals and departures  Hotel arrival time. room reservation no. model and color of car. flight times.. fax no. reservation no. phrasebook. provide traveler’s registration no. envelopes)  Business cards (with reverse side in country specific language)  Meeting papers  Weather report for week ahead  Advice on dress code for events  ‘Hints for Exporters’ booklet  Hardcopy of diary for the travel period  Photocopy of passport/important docs/credit cards  Country specific information..

rather than professional or educational purposes. MICE tourism usually consists of a well planned agenda centered on a particular theme. Most components of MICE are well understood. or an educational topic. MICE events are normally bid on by specialized “convention” bureaus located in particular countries and cities and established for the purpose of bidding on MICE activities. Unlike the other types of MICE tourism. MICE tourism is known for its flawless planning and demanding clientele. Conferences. Incentive tourism is usually undertaken as a type of employee reward by a company or institution for targets met or exceeded. a profession. or a job well done. often several years. This process of marketing and bidding is normally conducted well in advance of the actual event. The acronym MICE are applied inconsistently with the “E” sometimes referring to Events and the “C” sometimes referring to Conventions. perhaps with the exception of Incentives. Incentive tourism is usually conducted purely for entertainment. and Exhibitions. . MICE tourism is a specialized area with its own trade shows (IMEX) and practices. MICE are used to refer to a particular type of tourism in which large groups planned usually well in advance are brought together for some particular purpose. such as a hobby.17 MICE = Meetings. Incentives.

Conventions: A gathering of people to meet and discuss similar issues and activities in a large setting. The source of income is by charging 5% to 10% on the total bill. Exhibitions: An event design to bring together people in the specific industry or closely related industry to come together to show case their product or services to a group of attendees. .18 Meetings: it is designed to bring to bring people together for the purpose of exchanging information Incentives: It is a trip that is planned by a company to reward their employees for outstanding services in their desired field.

acoustics. air conditioning. exhibition. technology Furniture • • • • • • • Short informative sharing event or information bulletin: rows of chairs All-day seminar or longer: classroom set up (tables and chairs) Training or workshop: group work tables (4–6 people per table) Meeting: conference table (max 20 people per table) Training event or meeting: U-shaped table Evening event or get-together: cocktail set-up (buffet and bar tables) Festive dinner party: banquet setting (8–12 people per table) Technology • Take note of the size of the space: is the PA loud enough. dinner. experiences or an urban meeting? Homely and cozy or classy and stylish? When planning your schedule • • Will your guests arrive from near or far? Will they arrive by public transport. atmosphere. is the projector bright enough. spaces for group work. accommodation? Can you move from one space to another conveniently and quickly? Soundproofing.19 Organizer’s checklist Location • • Accessibility: is the meeting location easy to reach? Environment: comfort. ease of concentration Nature of the event • • • Is the event one-off or a series of events? Calm of nature. lunch. will you need cameras and screens? . auxiliary spaces. furniture. with their own cars or is their transportation specially arranged? Facilities • • • What kind of facilities will you need: main meeting room.

following a theme or a corporate image? Security • • • Security of the site: fire safety. security officers. materials. or encourage guests to stay longer? Timing and schedule: how hungry are the participants. access control Personal safety: first aid. video recordings? Will you require professional help with planning or technical support during the event? Catering • • • • • Nature of the event: working meeting or a party? Participants: gender. standards for the operations Responsibility of the meeting location: recycling. air conditioning. make an impression. nationality. luxury? Trends • Decoration and presentation: neutral.20 • • • • Visual aspects: lighting technology. visual planning and projectors. lighting . seasonal. quality of technical execution Required IT solutions: open/closed network. heating. suspended items and installations. and how much time do you need to reserve for eating? What message do you want to convey: health-consciousness. own staff and meeting location staff Quality and responsibility • • Quality of the meeting arrangements: quality standard certificates. status What is the aim of the catering: to satisfy hunger. personal security arrangements (for speakers or participants) Information Security: spaces. webcasting and recorded files Are you looking for interaction: voting facilities.

transportation. of guests/delegates.  How long would your event be?  Do you need to attract guests/delegates by PR. No.  What is your budget? (Can you get extra funds if needed? Could you get sponsors. And available optional dates. Can you be flexible on dates?  Where do you want it to take place? (Consider parking.  What will the guests/delegates gain from participating?  Who will be the members of the planning group/event committee?  Who is the decision maker(s)?  Who will be there to help on-site?  What do you want to happen? (Work out a preliminary program/agenda). .)?  Whom do you want to attend? Estimate no.21 Meeting & Event Check List For Big Meetings & Events At the very start Define  The purpose and objectives of the meeting . seating format and size of meeting rooms and other facilities needed each day (incl.).. accessibility for disabled etc. times).  When do you want it to take place? (Remember to check dates for other events). (Develop a relevant media contact list)?  Do you need to insure the event? Determine   Preferred dates.to you.

. State your preference packages &/or itemized rates. and standard of bed rooms each day. Inspect the considered event venue(s). dinners. Any other relevant information. smoking etc. A rough draft of the program. stage). When you need the offer. lunches. No. Type of guests/delegates.g. receptions etc. Allow the guests/delegates to note their individual requirements (dietary. Book the event venue(s) and main services Consider the need for printed material and prepare a timeline for producing it.) on the response form. Any special requests (e.22          Need for breaks. Invite speaker Prepare invitations. Consider the offers received:  Which facilities will best accommodate your event?  Which will best live up to the expectations of the guests/delegates?  Who will be the best partner to work with?  Which venue best meets your budget. exhibition. Budget.

Hold a pre-event meeting with your venue contact to go through the programmed. bed rooms. Prepare press release for your event.    1 month prior to the event   Choose and confirm catering and menus Check development of speakers presentation (Remind speakers of presentation due dates. Check budgets from similar meetings to ensure that all is included.). Send rooming list to the hotel. of meetings rooms.23 3 months prior to the event  Update your reservation (no. Order gifts and amenities. Start preparing a scenario (to do list with responsible persons assigned). what happens if one of your speakers falls sick?) + prepare contingency plans Invite guests/delegates. Prepare your event budget.g.     Order signs and printed material. Confirm guests/delegates participation. guests/delegates etc. Consider the unexpected.       . (E. (Updating minimizes your cancellation/reduction costs). Remember to note special requests (VIPs etc. Check and order speakers' for transportation requirements. Check and order speakers' technical equipment requirements. Finalize of printed material production. for copying/production of handouts).).

        Upon arrival at the venue / 1 day before event    Hold a pre-event meeting with your venue contact to go through the programmed.24 One week prior event  Send material to arrive at the hotel 48 hours before your arrival. Advise the event venue (and other relevant suppliers).). smile and have a great event! After the event . are on-site. contact telephone list etc. plugs etc.just in case.(advise the hotel to expect the material) Make arrangements to return material to your office after the event. Prepare name badges. scenario. Aim at getting to bed early . Check and order speakers' technical Prepare a master copy of all your printed material to bring with you . who has the authority to sign bills and order any extras. Prepare a staff briefing kit (programmed. Make sure that all greeters. If you are using your own AV. Confirm all deliveries and pick-ups. briefed and ready to go During the event  Relax. helpers etc.and get a good start! 1 hour before event   Check all event rooms. Send out your event press release. Personally check that all material has arrived and is in good condition. check that it functions and that you have all necessary cords. Call up contacts to get confirmation of coverage.

(Present you feed-back and feedforward).      . Pay the invoices from suppliers. Make notes for the next event. Fill out the event evaluation form. staff etc.25  Meet with your venue contact to review the event. Send thank-you notes to the speakers. sponsors. Check the invoice.

The office of Click2travel. They act as a facilitator in getting tours.26 Introduction to the company Click2travel. They provide their customers with complete travel solution. The office is well equipped with the external and internal communication system. fax. It is run by a team of young and energetic professionals fully conversant with modern day’s travel trade and its practices that have background with various travel agencies.in is an online travel company catering to the travel as well as to the hospitality industry. Company’s Profile Click2travel.in is located in Darya Ganj. being effectively maintained wit telephone.in is an IATA recognized agency in India. groups and corporate events organized along with both air and ground transportation reservation done. . They assist the customer in making their package tours according to their requirement. Siddharth Jain. internet. New Delhi. and computer networking and computer reservation system to meet up the demand of their clients. Click2travel.in one of the India’s travel company was started in 2008 by Mr. Beside that they also assist their customer in booking the hotel of their choice and try to provide the best alternative choice to the customer.

headed by Mr. He is well versed with the challenges that the world of hospitality has to offer. Financial Institutes.in has passionately created an online travel service Click2travel. Air Sahara & Journey mart. BTI Sita. the founder of Click2Travel. IT Companies & Travel Companies.in is developed through Kamyab InfoTech. Kamyab InfoTech is IT Solution Company based in New Delhi and Mumbai. .Director She has vivacious personality full of positive attitude and proficient in nature. Shalini started a successful offline Tour Operator Company in the Year 2004. Siddharth has an impressive knowledge of the field which he has gained over a decade and work credits with companies like Carlson Wagon Lit. Kamyab InfoTech PVT Ltd Click2travel.in. Neeraj Jain. A thorough professional and a perfectionist. Retailer. sales or business development. Stores & Super markets.27 The management Siddharth Jain . be it operations. Siddharth is skilled in all fields of the trade. They are our technology partners. which in turn brings in a more than 100% satisfied customer that keeps coming back with all their travel needs and plans. American Embassy Travel Management Centre.in her team is constantly striving for a 99% client conversion rate. Their industry experience extends to providing solutions to several key industries such as the Banks.Founder Director Siddharth Jain. Shalini Jain . She is the operational head of Click2Travel. which provides us e-business solutions and application management services to keep our operations sailing smoothly. Shalini has been in the industry for 11 years and has worked with multi-nationals like Holiday Inn. American Express and Carlson Wagonlit.

Services Click2travel. Vision and Values Mission: To push the leading edge of travel and give the added value of services to our guest. The cost effective and well organized tour packages are sure to satisfy their customer. Vision: To be among the top travel agency in the country. The company also organizes group tours and tries to give its customer the best value of their money.            Hotel reservation services Leisure trips Luxury Cruises Tour packages within India Tour packages outside India Car rental services Corporate/incentive tour Airlines deals Tailor made vacations Religious tours Conferences and incentives . tour packages.28 Mission. They try to keep their client with updated information about the hotel reservation. corporate. be ethical and trust and respect each other Unique Selling Point    To customized travel packages as per client requirement. The company ensures that their customer is offered with the best of the Hospitality. Communication route is simplified. incentive tour packages etc. Values: To create value for guest.in is a coming up Travel Company in India which provides its client with a wide range of services. To make hotel reservation according to the customer will.

29 Procedure for hotel reservation           Call at the hotel room reservation. Then ask for the Travel Agent Commission. After that give the best hotel reservation price to the client and once he/she has confirmed the booking ask him to message the conformation on yours email id. Also ask if the rate is inclusive of tax or they are extra. Greeting the person and asking his or her name. If the travel agent has a tax deduction certificate then 10% tax would not be deducted from the travel agent commission where as if they don’t have it then the hotel deduct 10% amount from the agent commission. Typically. If the rooms are available ask for the various packages that are offered by the hotel along with their rates. After all this is done say thank you. Also ask for extra bed cost if required. Ask for the child policy of the hotel. . agents receive a 10% commission on booking in hotels where as it can vary depending upon the hotel policy. Check the availability as per the client requirement.

Company also deals in hotel booking and air deals.in as a trainee I got to learn how to make itineraries. . I got to work on the room reservation for our client. Also in the beginning of my training I got to work on a project luxury resort which is going to open at the region of Dehradun the capital of Uttrakhand.30 Research Methodology Objective   To understand what customer wants in their tour packages. The company also deals in group tour. Scope of study While working with Click2trave. The company also has tailor made packages for its clients. How to make itinerary and to modify it according to the customer need. Facts and Findings     The company mainly deals in outbound tours. hotel booking and Airline reservation and how to organize and modify the plan according to the customer need. to do air ticket billing on Yatra software and to handle the customer queries.

30% and it is applied on service charge.  What is VISA service tax charge and how it is applied? VISA service tax charge is 10. breakfast.64% where as for international air ticket it is 1. breakfast.31 FAQ of accounts department  What do you mean by TDS? TDA means Tax Deduction at Source  Is TDS different TDS is 10% on commission  What is the service tax on airlines ticket? For domestic air ticket the service tax is .24%. Hotel  What are different types of meal plan and what all things it contains? There are four different types of meal plan that is European plan (EP): in this just the reservation of room is involved in price Continental plan (CP): in this plan room and breakfast is included in price Modified American Plan (MAP): in this plan room. lunch and dinner are included in price. . lunch/dinner is included in price American plan (AP): in this plan room.

without charge. Sometimes referred to as Full American Plan. Check-out: A procedure whereby a hotel guest formally leaves the hotel and settles his or her bill. Cancel. Check-out time. and so forth. In hotels. American plan: A meal plan at a hotel or resort in which three meals a day are included in the price. Available rooms: In a hotel.32 FAQ hotels Accommodation: any room sold to a customer Adjoining rooms: Hotel rooms which. usually a hotel. Basis two: Another term for double occupancy. a provision which allows for cancellation by one of the parties. . or other documentation or identification. as a check. In hotels. while next to each other. To indicate an item has been processed. repairs. eliminating rooms not available due to damage. To void. Check-in: A procedure whereby a hotel guest is registered as having arrived. APAI: American plan All Inclusive. B&B: n. Bed and breakfast. etc that can be sold or reserved. reservations. Cancellation clause: In a contract. Check-in may require the presentation of payment. Check-in time. Buffet: A serve-yourself meal featuring several choices in each course. as a reservation. sometime referred to as full American plan. usually upon payment of a penalty. Include all three meals and all taxes. the earliest time at which a room will be available. All inclusive: One price covers all listed elements of the package. Complimentary: Free. the number of rooms actually available for use on a given day. Availability: The current inventory of seats. Amenities: The facilities and features of a property. AP: American plan is a meal at a hotel or resort in which three meals a day are included in the price. the latest time a guest may leave without being charged for another night's lodging. have no connecting doors. Cancellation penalty: An amount deducted by a supplier from a refund of prepaid funds when a reservation is cancelled. 2. cabins. 1. rooms.

33 Confirmation: The official acceptance of a booking by the supplier CP: Continental plan includes only breakfast. Accommodations that do not include meals FAP: Full American plan. CPAI: Continental Plan includes only breakfast and all taxes. etc economy class. apartment. EP: European plan. Invoice: A business document detailing goods or services provided and requesting payment. double occupancy. MAPAI: Modified America Plan. Inclusive rates: Room rates that include tax. PPDO: Per person. Tariff: A schedule of fares or prices. A hotel room with two double beds sometimes called a twin double. In-out dates: Dates on which a guest arrives and leaves. Double occupancy rate: The rate charged when two people will occupy a room. Modified American plan: A hotel rate that includes two meals daily. includes breakfast and one major meal and all taxes. usually breakfast and dinner. suite. Twin: A hotel room containing two single beds. Double-double. Twin-double: A hotel room with two double beds sometimes called a double-double. . MAP: Modified American plan includes breakfast and one major meal and all taxes.

34 FAQ for air lines A: First class discounted Airline codes: Specifically. B: Coach Economy discounted Base fare: The fare. all such unique indicators. Conditions: Rules pertaining to this air fare. APT: Airline passenger tariff Availability: The current inventory of seats that can be sold or reserved. Circle trip. Carrier: Refers to the name of the airline you are travelling. . F: First class Fare: A paying passenger on a plane. as of an airline ticket. CNL: Cancel. Bulk fare: A fare available only when buying blocks of seats. as a reservation. C: Business class Cancel: To void. Commissions are calculated on the base fare. including those that identify airports. the unique two. D: Business class discounted Domestic airline: An air carrier that provides service within its own country. before tax has been added. Code share: Flight operated by another airline. Add-ons: Extra flight at extra cost Amendment: Changes to your booking. also called a domestic carrier. Class: Letter used to book your flight reservation. CT. more loosely.or three-digit indicators that identify specific airlines in CRS systems. Domestic fare: Fare charged for travel within a country. Child: Person 2-11 years.

This fare is agreed on by the airlines involved. Non-refundable: No refund value. Mileage: The amount of miles permitted to be flown on an air fare. One-way trip: Any trip for which a return leg has not been booked. P: First class premium Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. Q: Coach Economy R: Supersonic . J: Business class premium Joint fare: The fare charged for travel that utilizes more than one airline. net rate: The fare after commission. Non-reroutable: No changing of destinations. K: Thrift L: Thrift discounted Nominated carrier: The airline you can fly. Non-endorsable: No changing of airlines/carriers.35 H: Coach Economy discounted IATA: International Air Transport Association. the maximum distance you can fly in air miles. Name. OW: one way journey. No show: This occurs when customer or group has made a confirmed reservation and fails to check in. M: Coach Economy discounted MPM: Maximum permitted mileage. Net fare. Reference. Inventory: Refers to the number of rooms and specific room types available for sales in a hotel. Normal fare: An airline fare for a completely unrestricted ticket. Open jaw: Fly into one city and out of another city at no penalty. PNR: Passenger.

to a single destination and back. Roundtrip: A trip. RT: Round trip. TKNO: Ticket number TKTL: Ticket time limit. Transit: Stopover and change plane. Transit visa: A limited-term visa issued solely to allow passage across or through the issuing country's territory. Rerouting: Changes to flight routing. as to upgrade a passenger from tourist to business class. Ticket designator: An airline code. usually to obtain a lower fare. R T Fares: Return journey fares. Unrestricted fare: A higher fare for a ticket offering maximum flexibility. Upgrade: To move to the next higher category. Ticket on departure: A ticket that will be picked up by the passenger at the airport. usually indicating a discounted fare. as on an airline. Ticket stock: Blank airline tickets. Surcharges: Extra cost involved. Split ticketing. Season: Different times of the year for travel have different fares. Stopover: When you leave the airport for more than 24 hours. STPC: Airline pays for your accommodation at the stopover. Creating two separate tickets for a single journey.36 S: Standard Class T: Coach Economy discounted Reissue: Changes requiring a new ticket to be issued. V: Thrift discounted W: Coach Economy premium Y: Coach Economy .

or culture of a region. ADVR: Advise as to rate. sightseeing. museum admissions. COD: Cash on delivery.37 FAQ for travel industry Accreditation: Approval given by various trade associations to a travel agency allowing the sale of tickets and other accommodations. Client: A term used for a customer. AVS: Availability status messages. Full service agency location: A branch of an agency that provides customers both reservations and ticketing Inclusive Rates: Rates that include tax. Complimentary: Free. and so forth In-out dates: Dates on which a guest arrives and leaves. . Add-on: Anything optional purchased by a passenger. Destination: Place to which a person is traveling or a thing is sent. ADVN: Advise as to names. usually to indicate an on-going relationship. society. IATA: International Air Transport Association. Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. Briefing tour: A tour. Cultural tourism: Travel to experience the arts or history of a location or travel to immerse oneself in the language. without charge. as in tour arrangements. as a tour. usually for travel agents and other industry personnel intended to acquaint them with a new destination or new procedures. CRN Cash refund notice. Inclusive tour: A tour package that bundles transportation and lodging along with additional services such as transfers. Inbound operator: A person or company providing inbound services. All inclusive: One price covers all listed elements of the package. All-in: All inclusive. Incentive travel: Travel that is given to employees as a reward for outstanding performance.

times. regardless of its purpose. A package is distinguished from a tour by virtue of the fact that it combines fewer elements. Rooming list: A list of guest names and room dates for a group. minus a service fee. Passenger name record: A file on a computerized reservation system containing all the information relating to a specific booking. . Net rate: These are rates with commission deducted at source. Point of embarkation. In an airline booking. TQM: Total Quality Management TA: Travel agent. Package: A travel product bundling several distinct elements. a rental car. such as air travel. Leisure travel: Travel undertaken for pleasure. no moneys will be returned should the trip be cancelled. The amount of the ticket. any company providing travel services to the public. Net amount: The amount due to supplier after the commissions had been deducted. T&E: Travel and entertainment. Outbound: Referring to the leg of the journey departing the city of origin to the destination or destinations. Land only: A fare rate that doesn't include air transportation. may be applied to another trip in many cases. referring to travel over land that does not involve an aircraft.38 Itinerary: The route of travel. Markup: The sum of money or percentage added to a wholesale or purchase price to arrive at the retail or resale price. in an itinerary. and a hotel. as opposed to business travel. Often used to indicate a trip of seven days or longer. Supplier: In the travel industry. etc. a list of flights. Service charge: A fee charged by travel agencies for providing non-commissionable services. Non-refundable: Of a ticket. point of origin: Where a journey begins. MAAS: Meet and assist. PPR: Passenger profile record. supplied to the hotel prior to guest arrival. Also called "personal name record Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. Surface: On land.

39 TAAD: Travel agent automated deduction. Ticket: A formal travel document representing a contract between the traveler and the supplier. A person with specific knowledge of the travel industry hired on a contract basis to provide advice. Travel consultant: An alternative term for travel agent. itineraries. such as from the airport to a hotel or vice versa. host. Tourist trap: Derogatory term for any attraction appealing to tourists but considered to be in bad taste or to give poor value for the money. TAC: Travel agency commission. either as a way of rewarding a purchase or to attract business. Through fare: Fare to a foreign destination reached via a gateway city. Travel agent: Any person who sells travel products on a commission basis. or escort by groups. vouchers. Tourism: The activity of travel for pleasure. Tourist: A leisure traveler. TO: Tour order. instructions. Tours typically involve the use of a guide. An area of a tourist destination that has become over-commercialized. guidance. and other information sent to a passenger by a tour company. or services to a company. often included as an element of a tour. Tour: A travel product in which several elements are bundled together and sold as a unit. Tire kicker: A customer who asks a travel agent for recommendations or quotes but who never actually makes a booking. Tour operator: A company that assembles the various elements of a tour. Tour conductor: An employee of or contractor to a tour operator who accompanies and is in overall charge of a Tour documents: A packet of tickets. Throwaway: Any item given away for free. Travel counselor: An alternate term for travel agent. Travel agency: Usually used in the travel industry to refer to an ARC-appointed storefront retailer. Transfer: The transportation of a passenger between two points. .

Visa: A document or. any supplier of travel products or services. . Wholesaler rate: A non-commissionable rate for a product such as a hotel room that is extended to tour operators and packagers. Visa expediter: A person or company charging a fee to procure visas another travel documents Visa support: Any documentation. has a monetary value and which must be accounted for to the ARC. FAQ Accounts Account Executive: Person responsible for management of office. such as a letter of invitation from an approved organization or a receipt for confirmed bookings. Trave log. XO: Exchange order. a tour operator. required by a foreign government before a visa will be issued. Accountable document: Any piece of paper that. Wholesaler: Any company that sells to retailers as opposed to the general public. travelogue: A documentary film or video extolling the attractions of a specific travel destination or group of destinations Trip: In the travel industry. regardless of whether an overnight stay is involved Vendor: In the travel industry. Weather tourist: A person who travels to view meteorological events such as hurricanes and tornadoes. when validated by a travel agency. Accountable manual documents: Blank ARC ticket stock used to hand-write tickets. a stamp in a passport authorizing the bearer to visit a country for specific purposes and for a specific length of time. any journey of more than 100 miles from a person's home. more frequently.40 Travel partner: A travel supplier that participates in a frequency marketing program operated by another travel supplier. ADR: Average daily rate.

com/faq/tits. Depreciation: In taxation.jsp . Net profit: Profit after all expenses has been taken into account.mysiatravel.personal-assistant-tips. Service charge: A fee charged by travel agencies for providing non-commissionable services. Fortnight: A period of two weeks Invoice: A business document detailing goods or services provided and requesting payment. Used to offset the cost of acquiring the asset. over a period of time.com/support-files/corporatetravelplanningchecklist.resavenue. Net amount: The amount due to supplier after the commissions had been deducted.co. TAC: Travel agency commission. CRN Cash refund notice.pdf http://www.com/Faqs-on-tours. Net rate: These are rates with commission deducted at source.in/mice.html http://www. References Internet http://www. such as machines used in a business.41 Commission: A percentage of a sale price paid to a salesperson as payment for making a sale.corporatetravel. a deduction taken to account for the decline in value of assets. Depreciable asset: Any property owned by a business that is subject to depreciation for tax purposes.aspx http://www.

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