SUBMITTED TO: Anjali Khanna(HOD)

Table of content

1. 2. 3. a. b. c. d. 4. a. b. c. 5. 6. 7. 8. 9.

Acknowledgement Overview of India tourism industry. Different sectors of tourism industry in India Tourism and hospitality industry Structure of the industry Tourism policy Other government initiatives Future outlook Medical tourism industry Rural tourism industry Eco tourism industry Travel industry Forms of travel Tour operator Inbound tour operator Job of domestic tour operator

10. Sources of income of a tour operator 11. Outbound tour operator 12. Check list for International Tourist a. b. c.
At the time of reservation Visa FOREX

13. Corporate travel a.
Corporate travel check list

14. MICE (Meetings, Incentives, Convocation and Events)

3 a. b.
Organizers check list Meeting and Events check list

15. Introduction to company 16. Company’s profile 17. The management 18. Mission, Vision and Values 19. Unique selling point 20. Services 21. Procedure for hotel reservation 22. Research methodology a. b. c. Objective Scope of study Facts and findings

23. Frequently asked questions

ACKNOWLEDGEMENT First of fall I would like to thank the Director of Click2Travel.in for giving me the opportunity to do my two-month project training in his esteemed organization. I am highly obliged to Mr. Siddharth Jain for granting me to undertake my training at Click2Travel.in.I express my thanks to all team members under whose able guidance and direction, I was able to give shape to my training. Their constant review and excellent suggestions throughout the project are highly commendable.


Introduction to Indian tourism industry Indian Tourism Industry is the major service industry in the country. The prime authority for the development, management and promotion of tourism industry in India is the Ministry of Tourism which also runs the Incredible India Campaign.

Overview of India Tourism Industry Tourism in India contributes around 6.23% of the national GDP and is responsible for generating 8.78% of the overall employment in India.

As of 2008, the Indian tourism industry generated about US$ 100 billion and around US$ 275.5 billion of revenue is expected to be generated by 2018.

The growth rate has been expected to be 9.45% annually.

Figures of 2009 indicate that around 5.11 million foreign tourists visited India that year, mostly coming from the USA and UK and domestic tourism touched high figures of 650 million. The highest share was taken by the states of Andhra Pradesh, Uttar Pradesh and Tamil Nadu.

 Different Sectors of Tourism Industry in India the different sectors of the Indian Tourism Industry are enlisted below: Tourism and Hospitality Industry A brief: The Indian Tourism Industry has registered a remarkable growth both in the volume of foreign tourists and the overall revenue compared to the International Tourism Industry. Union Territories and thus promotional policies and programs for the tourism sector are defined. Delhi and Uttar Pradesh remain the favorite destination among the tourists. Maharashtra. State Governments. The Ministry of Tourism formulates and regulates the national policies for the promotion of the tourism sector. The World Travel and Tourism Council (WTTC) have counted India and China as among the fastest growing tourism industries over the span of next 10-15 years. Indian hospitality industry's excellent growth has been primarily due to the following reasons    Strong GDP performance Developing stronger ties with nations all across the world Encouraging foreign investment Structure of the Industry .5  Rajasthan. Tamil Nadu. It collaborates with various Central agencies.

Madhya Pradesh. With years passing by India is becoming a top priority for medical tourism. Sikkim.  Future Outlook The hotel sector is expected to register a positive growth in the next few years. Advantages India offers the following advantages when it comes to medical treatment and facilities:  The treatment costs are comparatively 30% lower to that of Western countries and also the cheapest in South-east Asia. Assam. The states of which the villages have been identified are Himachal Pradesh. Tourism Policy  The National Tourism Policy was prepared in the year 2002. The Government of India is expecting to generate Rs. 8.500 billion to GDP by 2020. Karnataka. . Tamil Nadu.  Incredible India: Under this policy the Government carries out its promotional activities through various marketing programs. The Hotel sector has registered a faster growth than the GDP since the last few years. Gujarat. Bihar. Maharashtra. Rajasthan and West Bengal. Government of India to be developed as tourism hubs.6 The hotel industry is an important division of the Tourism Industry. as it provides quality health treatment at cheaper costs compared to the treatment costs in the USA and other developed nations. It contains the following policies      Target tourism as a major sector for economic growth Focus on domestic tourism Position India as a global brand for tourism Develop integrated tourism circuits Tourist friendly visa process Tax rates rationalization in the hospitality sector Immigration services   Other Government Initiatives 31 villages have been recognized by the Ministry of Tourism. Orissa. Medical Tourism Industry This is one of the highly growing sectors of the Indian Tourism Industry.  Atethie devo bhava: (guests are equal to God) this policy by the Government aims to make the common people aware who come in contact with the tourist. Kerala.

Gujarat and South India every year. cancer risk markers. 12 lead ECG. make it a Rs.3 billion has been estimated to come up. Spiritual tours organized for the tourists all across the country give the tourists an insight into the religiously rich culture of India. handicraft exported amounted to about INR4 million in the year 2009. joint replacements. such as IVF.5 million for the project. coronary risk markers.7  The medical staff. gold standard DXA bone densitometry. orthopedics. which will. comprehensive physical and gynecological examinations.Tourism is a very responsible form of tourism which encourages sustaining ecological balance and also leading to ecological development. which has given US$ 2. innumerable tourists across the seas visit the villages in Rajasthan. high strength MRI etc are some of the medical services offered in India. as reported by the Confederation of Indian Industry (CII). in transplants. 2D echo Color Doppler. . Spiritual Tourism Industry India has numerous spiritual destinations which makes India a hot spot for spiritual tourism industry. spirometry. doctors etc have a good command over the English language which makes it easier for the tourists to communicate with them  Indian hospitals offer excellent medical facilities in cardiology. Alone from Rajasthan. Rural Tourism Industry Rural tourism industry reflects the rural civilization and culture followed in rural India which is rich in arts and crafts. and a full range of Assisted Reproductive Technology (ART) services. a business of $2. It has the prime objective of promoting tourism by maintaining the nature as it is and promoting the conservation of wildlife and their habitats. Tourism projects have been launched by the Union Tourism Ministry in collaboration with the UNDP. Eco-Tourism Industry Eco.500-crore industry by 2015. The sector is expected to generate an annual growth of 30%.  Full body pathology. 9.  Infertility treatments cost almost 1/4th of that in the developed countries and services include modern assisted reproductive techniques. Future Estimates for the Medical Tourism Industry This sector has immense potential and by 2012. cosmetic treatments and many others. audiometric. Even without any promotional programs for developing rural tourism. body fat analysis. This sector has got quite a high number of tourists specially those who have an attraction for the rural ways of life. Chest X-ray.

road. Road travel: It is the most popular form of travel and includes various modes such as personal automobiles. tours of the areas. Rail travel: the popular forms of rail travel include inter-city trains. However it is still used for small trips and leisure cruises. Sightseeing. Air Travel: It is the most popular form of international travel. Airways) Hospitality services (including accommodation in hotels and resorts) Destination Forms of travel  Ship travel: Sea travel has largely been replaced by faster means of travel such as automobiles and airplanes. The elements of tours consist of.8 Travel industry The travel industry caters to recreational. air). Accommodations along with meals if necessary. Ship. leisure and business travelers.     Travel (rail. sea. . These can include hotel reservation. transit trains and high speed long distance trains. Road. airport transfer. due to its speed and coverage. buses and taxis. The travel sector covers the following sectors    Transportation services (Rail. Travel services (transfer to and from the destination). meals etc. Travel operators are mainly of two kinds that is   Inbound tour operator (domestic tour operator) Outbound tour operator Inbound tour operator An inbound tour operator is simply a company that makes travel arrangements for arriving tourist from other countries or tourist from within the country.    Tour operator A company that assembles the various elements of tours is known as a tour operator.

 Incentive packages. Duration of Travel. These are the tours booked by the companies for their employees through tour operator. road. air). Interest. tours of the areas. You are an outbound tour operator if you make arrangements for people who want to visit some other country. accommodation. Sources of income of a tour operator     Service charge. let us say that you are a tour company that is located in India. Commission from hotels can vary according to the hotel policy. then the Tour operator customize and pass on the package detail to the client by adding up his margin in it. You are an inbound operator if you make arrangements for people who are arriving in India for a visit. . meals etc. In outbound tours two or more tours operators are involved. That is to say that one tour operator is of the company from where the tourist belongs and the other where the tourist wants to visit. Commission from sales (not much these days from airlines). and then makes a detailed itinerary. sea. The tour operator of the destination country negotiates the rate with the hotel. For example let us say that you are a tour company that is located in India. transportation cost etc. After that he sends the package detail to you that is hotel cost. Once the client has agreed for the package. Outbound Tour operator in India takes the requirement of a customer in detail . Job of domestic tour operator    Identify itinerary (it include everything from sightseeing. The Outbound Agent in India confirms all the arrangement of as per the itinerary with the destination tour operator. etc). Type of Accommodation. etc on your behalf. travel agency. Such as the Destination selection. airport transfer. These can include hotel reservation. Commission from package tour holidays. After this he coordinates with his counterpart: The Agent at the destination and work out the cost inclusive of all the necessary elements of the tour. Outbound tour operator An outbound tour operator is a company which makes travel arrangement for the people of their country to some other country. Short listing of hotels according to the client requirement. No of adults and children traveling etc. Help in arranging transportation for the client (rail.9 For example.

10 Work of a travel agent   Give advice on destination. required papers (passports. tourist attraction and recreation. hotel accommodation. . visa and certificate of vaccination) and currency exchange rates to international travelers. Advice on weather conditions.  To collect information on departure and arrival time.   Provide information on custom regulation. car rentals. Make arrangements for transportation. fares and hotels ratings and accommodations. tours and recreation. restaurants.

you must check on Seat /Meal Request.Satinder Singh  Check Validity – In most cases passport should be valid for at least six months from the date of departure from the destination country.  Take complete name.  In view to provide Best of Services. then we should also ask him where he is going to stay. Forex. Example Mr.g. you must check and offer on the services he is not buying from us. Special Request and advise him on Change/Refund/No-Show Clauses.  A Child should have name of the accompanied parent on his/her passport. and if we can offer him hotels/ transfers/ Forex / travel Insurance.11 Check list for international tourist Operational Guidelines .  Visa Status – Check if there is enough time available to obtain Visa.  Check on the Travel Insurance requirements. .International At the time of reservations.  In view to generate additional revenue. Inoculations. Travel insurance. if he is only buying tickets from us. E.  Names given by client should match the name as on their respective passports.

so take care when dealing with such itineraries. Medical Requirements : *As Applicable Visa Fee Time Taken : *As Applicable : *As Applicable * Please check directly from Embassy or its website for correct info. Netherlands.  Covering letter from the applicant on company's / personal letterhead stating his name. ensure you apply visa to the country of first port of arrival. and Australia have stringent norms.  Standard Documents required  Passport with validity of more than six months. purpose and duration of visit. France. Finland. Norway.If passport holder other than Indian. Denmark. Spain and Sweden.  If it’s Schengen Visa. The 15 Schengen countries are: Austria. Portugal. different regulations apply. Countries like USA. Iceland.  Check Nationality . Italy. Greece.  Detailed Tour Itinerary. Belgium.  Income Tax paper for the last 3 years. Luxembourg.  Tour Confirmation & Hotel Confirmation. UK.  Foreign Exchange endorsement / Copy of Credit cards.  1 Visa application form duly filled in and signed. you may enter one country and travel freely throughout the Schengen zone. (OR) * Please Log on to Visa pages online to find out details.  Original Bank Statement for the last 6 months.  2-4 recent passport size color photographs with white background and on Kodak paper only. Germany. Canada. . With Schengen visa.12 Visa  There should be enough pages available for Visa (2 pages for one visa required)  Check the Passport’s Place of Issue – as embassies do not accept applications of passport issued out of their region. designation.

Always check the current rate of Exchange before you accept the payment.13 In case passenger availing Visa on arrival. then to safeguard yourself. If not able to identify them.    What is Buying Rate? Rate at which the Bank or Forex Dealer buy currency. FOREX  Always advice passenger that the payment due would be calculated as per ROE on the date of payment made.85. note down number of each currency note. Example 1USD = INR 45. so be careful when accepting currency notes. please check requisite documents including passport size photographs to be carried along. What is Selling Rate? Rate at which the Bank or Forex Dealer sell currency.10. so please check from your Bank/ Forex Dealer. There is lot of duplicate currency floating in the market. . TC / Cash currency rates may differ. Example 1USD = INR 46.

instructions and forms. Which are as follows?    Airlines expense Hotel expense Food and beverages expense  Transportation expense CORPORATE TRAVEL CHECKLIST Travel Advisories Check for travel advisory warnings before booking flights. Consider obtaining a second passport for convenience if the traveler is a frequent flyer. Inoculations Make sure inoculations are completed as soon as possible because inoculations can take several weeks to become effective.  .     Visas Check the embassy/consulate’s website for visa requirements. There are basically four expense categories for corporate travel. or use the  Link below to find visa requirements by country. Both passports will be simultaneously valid.14 Corporate Travel Corporate travel is the people travelling for purpose related to work from one country to another or from one place to another within the country. Remember that an inoculation certificate may be required when applying for a visa.  Export license(s) Find out if a trade license/permit is needed. Health Advisories Passport Check validity of traveler’s passport – passports should be valid for at least 6 months after date of arrival in destination country.

breakdown cover. keep a record of traveler’s registration no.  Note the driver’s mobile number Trains  Note train times  Obtain train tickets  Find out if seat reservation is required  Find out if connecting train(s) leave from the same station  Get directions from station to venue Driving/Car parking  If possible. and air miles details. find out what the sign will say. . manual/automatic. if applicable. Wi-Fi.                Translator/escort  Check with the applicable tourist board for translators/escorts Hire car  Find out what type of hire car the traveler prefers (subject to travel policy). incoming/outgoing fax/voicemail) Specify the type of room required (i.uk Be aware of time zone impact on date/time of arrival Check traveler’s seating preference. and any extras such as satellite navigation.  insurance requirements  Find out if chauffeur drive is required because of country regulations  Verify location of collection/drop off point  Find out if corporate vouchers are available  Find out if maps are provided Taxis/Courtesy Car  Note pickup time and exact location of collection point  If driver will be carrying a sign. mechanic. dietary requirements. luggage capacity. Obtain tickets/boarding pass in advance if preferred Hotel Check hotel reviews Make sure the hotel has service amenities (i. garage. compare prices using a flight comparison website like Expedia. Flights Compare prices using a flight comparison website Check travel policy for traveler's approved class of travel Before booking..e.co.15 International Driving license Find out if an international driving license/permit is required. single occupancy double. make and model of car. air conditioning. standard.e. etc) Specify smoking/non-smoking preference Check if customer parking is available Note booking reservation number Send traveler's flight details to hotel upon confirmation Request that the room is held for late arrival (arrival after 1800 hrs).

flight times. provide traveler’s registration no. check-in times. name. room reservation no. phrasebook. of overseas contacts  Hire car collection/drop off time. envelopes)  Business cards (with reverse side in country specific language)  Meeting papers  Weather report for week ahead  Advice on dress code for events  ‘Hints for Exporters’ booklet  Hardcopy of diary for the travel period  Photocopy of passport/important docs/credit cards  Country specific information..  Timing/location of meetings and entertainment  Name and telephone nos. hotel. contact/account details (name written on sign)  Train times. address. make. telephone no. model and color of car.. company name. guidebook. station. Health insurance cover  Make enquiries about health insurance Spending Money Worldwide Restaurant Search Itinerary Include the following details  Name and location of airport  Date of travel. platform. address. Travel Pack  Passport  Inoculation certificate  Flight Tickets/boarding pass  Hotel booking reservation number  Travelers cheques  Car rental voucher  Train tickets  Insurance documents  Stationery (headed paper.  Airline terminal no. reservation no. rail enquiry desk no. advice on local etiquette  Extra copy of the itinerary for his household  Contact details of others travelling to the same meeting  Area map (Google maps) and map/directions to venue. for all arrivals and departures  Hotel arrival time. compliment slips.. flight nos. fax no. contact details.16  Check if international breakdown cover required?  Find out if you need to reserve a parking space  If parking is arranged at client’s premises.  Taxi pickup times. hire car pickup/drop off location  Details of local currency and suggested daily budget .

Incentive tourism is usually conducted purely for entertainment. Incentive tourism is usually undertaken as a type of employee reward by a company or institution for targets met or exceeded. a profession. or a job well done. . MICE events are normally bid on by specialized “convention” bureaus located in particular countries and cities and established for the purpose of bidding on MICE activities. rather than professional or educational purposes. Unlike the other types of MICE tourism. MICE are used to refer to a particular type of tourism in which large groups planned usually well in advance are brought together for some particular purpose. MICE tourism usually consists of a well planned agenda centered on a particular theme. such as a hobby. perhaps with the exception of Incentives. MICE tourism is known for its flawless planning and demanding clientele. MICE tourism is a specialized area with its own trade shows (IMEX) and practices. Incentives. or an educational topic. and Exhibitions. The acronym MICE are applied inconsistently with the “E” sometimes referring to Events and the “C” sometimes referring to Conventions. Most components of MICE are well understood. often several years. Conferences. This process of marketing and bidding is normally conducted well in advance of the actual event.17 MICE = Meetings.

Exhibitions: An event design to bring together people in the specific industry or closely related industry to come together to show case their product or services to a group of attendees. The source of income is by charging 5% to 10% on the total bill. . Conventions: A gathering of people to meet and discuss similar issues and activities in a large setting.18 Meetings: it is designed to bring to bring people together for the purpose of exchanging information Incentives: It is a trip that is planned by a company to reward their employees for outstanding services in their desired field.

atmosphere. with their own cars or is their transportation specially arranged? Facilities • • • What kind of facilities will you need: main meeting room. exhibition. is the projector bright enough. technology Furniture • • • • • • • Short informative sharing event or information bulletin: rows of chairs All-day seminar or longer: classroom set up (tables and chairs) Training or workshop: group work tables (4–6 people per table) Meeting: conference table (max 20 people per table) Training event or meeting: U-shaped table Evening event or get-together: cocktail set-up (buffet and bar tables) Festive dinner party: banquet setting (8–12 people per table) Technology • Take note of the size of the space: is the PA loud enough. auxiliary spaces. furniture. acoustics. air conditioning. experiences or an urban meeting? Homely and cozy or classy and stylish? When planning your schedule • • Will your guests arrive from near or far? Will they arrive by public transport. spaces for group work. will you need cameras and screens? .19 Organizer’s checklist Location • • Accessibility: is the meeting location easy to reach? Environment: comfort. dinner. accommodation? Can you move from one space to another conveniently and quickly? Soundproofing. lunch. ease of concentration Nature of the event • • • Is the event one-off or a series of events? Calm of nature.

video recordings? Will you require professional help with planning or technical support during the event? Catering • • • • • Nature of the event: working meeting or a party? Participants: gender. suspended items and installations. webcasting and recorded files Are you looking for interaction: voting facilities.20 • • • • Visual aspects: lighting technology. air conditioning. nationality. and how much time do you need to reserve for eating? What message do you want to convey: health-consciousness. or encourage guests to stay longer? Timing and schedule: how hungry are the participants. quality of technical execution Required IT solutions: open/closed network. personal security arrangements (for speakers or participants) Information Security: spaces. status What is the aim of the catering: to satisfy hunger. seasonal. visual planning and projectors. make an impression. lighting . heating. own staff and meeting location staff Quality and responsibility • • Quality of the meeting arrangements: quality standard certificates. access control Personal safety: first aid. standards for the operations Responsibility of the meeting location: recycling. security officers. following a theme or a corporate image? Security • • • Security of the site: fire safety. materials. luxury? Trends • Decoration and presentation: neutral.

 What is your budget? (Can you get extra funds if needed? Could you get sponsors. times). Can you be flexible on dates?  Where do you want it to take place? (Consider parking. (Develop a relevant media contact list)?  Do you need to insure the event? Determine   Preferred dates. accessibility for disabled etc.21 Meeting & Event Check List For Big Meetings & Events At the very start Define  The purpose and objectives of the meeting . No. And available optional dates. transportation. of guests/delegates..)?  Whom do you want to attend? Estimate no. seating format and size of meeting rooms and other facilities needed each day (incl.  How long would your event be?  Do you need to attract guests/delegates by PR.to you. .  When do you want it to take place? (Remember to check dates for other events).  What will the guests/delegates gain from participating?  Who will be the members of the planning group/event committee?  Who is the decision maker(s)?  Who will be there to help on-site?  What do you want to happen? (Work out a preliminary program/agenda).).

Type of guests/delegates. Any special requests (e. Invite speaker Prepare invitations. and standard of bed rooms each day. When you need the offer.22          Need for breaks. lunches. Budget. dinners.g. receptions etc. smoking etc. stage). exhibition. Any other relevant information. Book the event venue(s) and main services Consider the need for printed material and prepare a timeline for producing it.) on the response form. Allow the guests/delegates to note their individual requirements (dietary. No. A rough draft of the program. Consider the offers received:  Which facilities will best accommodate your event?  Which will best live up to the expectations of the guests/delegates?  Who will be the best partner to work with?  Which venue best meets your budget. State your preference packages &/or itemized rates. . Inspect the considered event venue(s).

for copying/production of handouts). Prepare press release for your event. Confirm guests/delegates participation. of meetings rooms.     Order signs and printed material. (Updating minimizes your cancellation/reduction costs). Remember to note special requests (VIPs etc. Hold a pre-event meeting with your venue contact to go through the programmed.       . (E. Check budgets from similar meetings to ensure that all is included. bed rooms. Finalize of printed material production. what happens if one of your speakers falls sick?) + prepare contingency plans Invite guests/delegates. Consider the unexpected. Check and order speakers' technical equipment requirements. Check and order speakers' for transportation requirements.g. Prepare your event budget. Order gifts and amenities.). Start preparing a scenario (to do list with responsible persons assigned). Send rooming list to the hotel.    1 month prior to the event   Choose and confirm catering and menus Check development of speakers presentation (Remind speakers of presentation due dates.).23 3 months prior to the event  Update your reservation (no. guests/delegates etc.

        Upon arrival at the venue / 1 day before event    Hold a pre-event meeting with your venue contact to go through the programmed. helpers etc. briefed and ready to go During the event  Relax.just in case. Check and order speakers' technical Prepare a master copy of all your printed material to bring with you . Prepare a staff briefing kit (programmed. Call up contacts to get confirmation of coverage. Advise the event venue (and other relevant suppliers). smile and have a great event! After the event .).(advise the hotel to expect the material) Make arrangements to return material to your office after the event.and get a good start! 1 hour before event   Check all event rooms. Make sure that all greeters. Personally check that all material has arrived and is in good condition. check that it functions and that you have all necessary cords. Prepare name badges. contact telephone list etc. Confirm all deliveries and pick-ups. Send out your event press release.24 One week prior event  Send material to arrive at the hotel 48 hours before your arrival. scenario. plugs etc. Aim at getting to bed early . If you are using your own AV. who has the authority to sign bills and order any extras. are on-site.

Check the invoice. Send thank-you notes to the speakers. sponsors. Fill out the event evaluation form. Make notes for the next event. Pay the invoices from suppliers. (Present you feed-back and feedforward). staff etc.      .25  Meet with your venue contact to review the event.

being effectively maintained wit telephone. They assist the customer in making their package tours according to their requirement.26 Introduction to the company Click2travel.in one of the India’s travel company was started in 2008 by Mr. Click2travel. Company’s Profile Click2travel.in is located in Darya Ganj. fax. New Delhi. They provide their customers with complete travel solution. and computer networking and computer reservation system to meet up the demand of their clients. It is run by a team of young and energetic professionals fully conversant with modern day’s travel trade and its practices that have background with various travel agencies. The office is well equipped with the external and internal communication system. groups and corporate events organized along with both air and ground transportation reservation done. They act as a facilitator in getting tours. .in is an online travel company catering to the travel as well as to the hospitality industry. Beside that they also assist their customer in booking the hotel of their choice and try to provide the best alternative choice to the customer.in is an IATA recognized agency in India. The office of Click2travel. Siddharth Jain. internet.

Kamyab InfoTech PVT Ltd Click2travel. Stores & Super markets. Shalini has been in the industry for 11 years and has worked with multi-nationals like Holiday Inn. Kamyab InfoTech is IT Solution Company based in New Delhi and Mumbai. IT Companies & Travel Companies. Neeraj Jain. Financial Institutes. BTI Sita.in is developed through Kamyab InfoTech. . Siddharth is skilled in all fields of the trade. American Express and Carlson Wagonlit. Their industry experience extends to providing solutions to several key industries such as the Banks.in has passionately created an online travel service Click2travel. the founder of Click2Travel. Siddharth has an impressive knowledge of the field which he has gained over a decade and work credits with companies like Carlson Wagon Lit. be it operations. Air Sahara & Journey mart. sales or business development. headed by Mr. which in turn brings in a more than 100% satisfied customer that keeps coming back with all their travel needs and plans. which provides us e-business solutions and application management services to keep our operations sailing smoothly.27 The management Siddharth Jain .in her team is constantly striving for a 99% client conversion rate. He is well versed with the challenges that the world of hospitality has to offer. She is the operational head of Click2Travel. Shalini Jain .Founder Director Siddharth Jain. American Embassy Travel Management Centre. A thorough professional and a perfectionist. Shalini started a successful offline Tour Operator Company in the Year 2004.in.Director She has vivacious personality full of positive attitude and proficient in nature. Retailer. They are our technology partners.

Services Click2travel. be ethical and trust and respect each other Unique Selling Point    To customized travel packages as per client requirement. The cost effective and well organized tour packages are sure to satisfy their customer. corporate. To make hotel reservation according to the customer will. tour packages. The company also organizes group tours and tries to give its customer the best value of their money.28 Mission. The company ensures that their customer is offered with the best of the Hospitality. Vision and Values Mission: To push the leading edge of travel and give the added value of services to our guest. Communication route is simplified. Values: To create value for guest. They try to keep their client with updated information about the hotel reservation.in is a coming up Travel Company in India which provides its client with a wide range of services. incentive tour packages etc. Vision: To be among the top travel agency in the country.            Hotel reservation services Leisure trips Luxury Cruises Tour packages within India Tour packages outside India Car rental services Corporate/incentive tour Airlines deals Tailor made vacations Religious tours Conferences and incentives .

Also ask for extra bed cost if required. Also ask if the rate is inclusive of tax or they are extra. agents receive a 10% commission on booking in hotels where as it can vary depending upon the hotel policy. . Greeting the person and asking his or her name.29 Procedure for hotel reservation           Call at the hotel room reservation. Typically. Then ask for the Travel Agent Commission. If the travel agent has a tax deduction certificate then 10% tax would not be deducted from the travel agent commission where as if they don’t have it then the hotel deduct 10% amount from the agent commission. After all this is done say thank you. If the rooms are available ask for the various packages that are offered by the hotel along with their rates. After that give the best hotel reservation price to the client and once he/she has confirmed the booking ask him to message the conformation on yours email id. Check the availability as per the client requirement. Ask for the child policy of the hotel.

How to make itinerary and to modify it according to the customer need.in as a trainee I got to learn how to make itineraries. The company also has tailor made packages for its clients. . Scope of study While working with Click2trave. Company also deals in hotel booking and air deals. Also in the beginning of my training I got to work on a project luxury resort which is going to open at the region of Dehradun the capital of Uttrakhand. The company also deals in group tour. hotel booking and Airline reservation and how to organize and modify the plan according to the customer need.30 Research Methodology Objective   To understand what customer wants in their tour packages. to do air ticket billing on Yatra software and to handle the customer queries. I got to work on the room reservation for our client. Facts and Findings     The company mainly deals in outbound tours.

.30% and it is applied on service charge. Hotel  What are different types of meal plan and what all things it contains? There are four different types of meal plan that is European plan (EP): in this just the reservation of room is involved in price Continental plan (CP): in this plan room and breakfast is included in price Modified American Plan (MAP): in this plan room. breakfast.  What is VISA service tax charge and how it is applied? VISA service tax charge is 10. breakfast.31 FAQ of accounts department  What do you mean by TDS? TDA means Tax Deduction at Source  Is TDS different TDS is 10% on commission  What is the service tax on airlines ticket? For domestic air ticket the service tax is . lunch and dinner are included in price. lunch/dinner is included in price American plan (AP): in this plan room.64% where as for international air ticket it is 1.24%.

American plan: A meal plan at a hotel or resort in which three meals a day are included in the price. the number of rooms actually available for use on a given day. have no connecting doors. without charge. and so forth. Cancellation clause: In a contract. To indicate an item has been processed. usually upon payment of a penalty. Check-in: A procedure whereby a hotel guest is registered as having arrived. repairs. In hotels. Availability: The current inventory of seats. sometime referred to as full American plan. AP: American plan is a meal at a hotel or resort in which three meals a day are included in the price. Basis two: Another term for double occupancy. Cancellation penalty: An amount deducted by a supplier from a refund of prepaid funds when a reservation is cancelled. Amenities: The facilities and features of a property. Check-in may require the presentation of payment. Sometimes referred to as Full American Plan. as a check. All inclusive: One price covers all listed elements of the package. Buffet: A serve-yourself meal featuring several choices in each course. Complimentary: Free. Check-out: A procedure whereby a hotel guest formally leaves the hotel and settles his or her bill. To void. B&B: n. cabins.32 FAQ hotels Accommodation: any room sold to a customer Adjoining rooms: Hotel rooms which. while next to each other. Check-in time. Available rooms: In a hotel. Include all three meals and all taxes. the latest time a guest may leave without being charged for another night's lodging. etc that can be sold or reserved. Bed and breakfast. the earliest time at which a room will be available. or other documentation or identification. eliminating rooms not available due to damage. usually a hotel. APAI: American plan All Inclusive. Cancel. rooms. 1. 2. . Check-out time. a provision which allows for cancellation by one of the parties. In hotels. as a reservation. reservations.

. A hotel room with two double beds sometimes called a twin double. suite. Twin-double: A hotel room with two double beds sometimes called a double-double.33 Confirmation: The official acceptance of a booking by the supplier CP: Continental plan includes only breakfast. Inclusive rates: Room rates that include tax. Tariff: A schedule of fares or prices. Accommodations that do not include meals FAP: Full American plan. Double occupancy rate: The rate charged when two people will occupy a room. includes breakfast and one major meal and all taxes. usually breakfast and dinner. In-out dates: Dates on which a guest arrives and leaves. Modified American plan: A hotel rate that includes two meals daily. EP: European plan. apartment. double occupancy. MAPAI: Modified America Plan. Twin: A hotel room containing two single beds. etc economy class. PPDO: Per person. Invoice: A business document detailing goods or services provided and requesting payment. Double-double. MAP: Modified American plan includes breakfast and one major meal and all taxes. CPAI: Continental Plan includes only breakfast and all taxes.

Child: Person 2-11 years. . also called a domestic carrier. APT: Airline passenger tariff Availability: The current inventory of seats that can be sold or reserved. Circle trip. as of an airline ticket. Class: Letter used to book your flight reservation. D: Business class discounted Domestic airline: An air carrier that provides service within its own country. the unique two. Carrier: Refers to the name of the airline you are travelling. all such unique indicators. B: Coach Economy discounted Base fare: The fare. Add-ons: Extra flight at extra cost Amendment: Changes to your booking. Conditions: Rules pertaining to this air fare.or three-digit indicators that identify specific airlines in CRS systems. C: Business class Cancel: To void. Domestic fare: Fare charged for travel within a country. CT. F: First class Fare: A paying passenger on a plane. CNL: Cancel.34 FAQ for air lines A: First class discounted Airline codes: Specifically. Commissions are calculated on the base fare. including those that identify airports. Code share: Flight operated by another airline. as a reservation. Bulk fare: A fare available only when buying blocks of seats. more loosely. before tax has been added.

35 H: Coach Economy discounted IATA: International Air Transport Association. Inventory: Refers to the number of rooms and specific room types available for sales in a hotel. Non-endorsable: No changing of airlines/carriers. Open jaw: Fly into one city and out of another city at no penalty. net rate: The fare after commission. No show: This occurs when customer or group has made a confirmed reservation and fails to check in. K: Thrift L: Thrift discounted Nominated carrier: The airline you can fly. Non-refundable: No refund value. J: Business class premium Joint fare: The fare charged for travel that utilizes more than one airline. M: Coach Economy discounted MPM: Maximum permitted mileage. One-way trip: Any trip for which a return leg has not been booked. P: First class premium Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. This fare is agreed on by the airlines involved. Name. the maximum distance you can fly in air miles. Reference. Q: Coach Economy R: Supersonic . Net fare. Normal fare: An airline fare for a completely unrestricted ticket. Non-reroutable: No changing of destinations. OW: one way journey. Mileage: The amount of miles permitted to be flown on an air fare. PNR: Passenger.

TKNO: Ticket number TKTL: Ticket time limit. usually to obtain a lower fare. Transit: Stopover and change plane. usually indicating a discounted fare. V: Thrift discounted W: Coach Economy premium Y: Coach Economy . R T Fares: Return journey fares. to a single destination and back. Roundtrip: A trip. Split ticketing. Stopover: When you leave the airport for more than 24 hours. STPC: Airline pays for your accommodation at the stopover. as to upgrade a passenger from tourist to business class. Unrestricted fare: A higher fare for a ticket offering maximum flexibility. Ticket stock: Blank airline tickets. Creating two separate tickets for a single journey. Surcharges: Extra cost involved.36 S: Standard Class T: Coach Economy discounted Reissue: Changes requiring a new ticket to be issued. Season: Different times of the year for travel have different fares. RT: Round trip. Ticket designator: An airline code. Rerouting: Changes to flight routing. Ticket on departure: A ticket that will be picked up by the passenger at the airport. as on an airline. Upgrade: To move to the next higher category. Transit visa: A limited-term visa issued solely to allow passage across or through the issuing country's territory.

Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. AVS: Availability status messages. Incentive travel: Travel that is given to employees as a reward for outstanding performance. Add-on: Anything optional purchased by a passenger. Complimentary: Free. COD: Cash on delivery. as a tour. Destination: Place to which a person is traveling or a thing is sent. ADVN: Advise as to names. museum admissions. Briefing tour: A tour. Full service agency location: A branch of an agency that provides customers both reservations and ticketing Inclusive Rates: Rates that include tax. usually for travel agents and other industry personnel intended to acquaint them with a new destination or new procedures. Cultural tourism: Travel to experience the arts or history of a location or travel to immerse oneself in the language. society. Inbound operator: A person or company providing inbound services. Inclusive tour: A tour package that bundles transportation and lodging along with additional services such as transfers. ADVR: Advise as to rate. IATA: International Air Transport Association. as in tour arrangements. All-in: All inclusive. . and so forth In-out dates: Dates on which a guest arrives and leaves. usually to indicate an on-going relationship. or culture of a region. All inclusive: One price covers all listed elements of the package. sightseeing. Client: A term used for a customer. CRN Cash refund notice. without charge.37 FAQ for travel industry Accreditation: Approval given by various trade associations to a travel agency allowing the sale of tickets and other accommodations.

PPR: Passenger profile record. referring to travel over land that does not involve an aircraft. Net rate: These are rates with commission deducted at source. any company providing travel services to the public.38 Itinerary: The route of travel. Passenger name record: A file on a computerized reservation system containing all the information relating to a specific booking. Rooming list: A list of guest names and room dates for a group. point of origin: Where a journey begins. . Package: A travel product bundling several distinct elements. Also called "personal name record Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. a list of flights. Supplier: In the travel industry. Leisure travel: Travel undertaken for pleasure. T&E: Travel and entertainment. and a hotel. In an airline booking. Outbound: Referring to the leg of the journey departing the city of origin to the destination or destinations. Non-refundable: Of a ticket. may be applied to another trip in many cases. supplied to the hotel prior to guest arrival. The amount of the ticket. regardless of its purpose. as opposed to business travel. minus a service fee. Land only: A fare rate that doesn't include air transportation. A package is distinguished from a tour by virtue of the fact that it combines fewer elements. in an itinerary. such as air travel. Net amount: The amount due to supplier after the commissions had been deducted. a rental car. times. Markup: The sum of money or percentage added to a wholesale or purchase price to arrive at the retail or resale price. Often used to indicate a trip of seven days or longer. MAAS: Meet and assist. Service charge: A fee charged by travel agencies for providing non-commissionable services. Point of embarkation. etc. no moneys will be returned should the trip be cancelled. TQM: Total Quality Management TA: Travel agent. Surface: On land.

A person with specific knowledge of the travel industry hired on a contract basis to provide advice. Tour operator: A company that assembles the various elements of a tour. Throwaway: Any item given away for free. Tour conductor: An employee of or contractor to a tour operator who accompanies and is in overall charge of a Tour documents: A packet of tickets. instructions. or escort by groups. Travel agency: Usually used in the travel industry to refer to an ARC-appointed storefront retailer. Transfer: The transportation of a passenger between two points. TO: Tour order. or services to a company. Ticket: A formal travel document representing a contract between the traveler and the supplier. such as from the airport to a hotel or vice versa. TAC: Travel agency commission. Travel consultant: An alternative term for travel agent. Travel counselor: An alternate term for travel agent.39 TAAD: Travel agent automated deduction. Tours typically involve the use of a guide. itineraries. guidance. . Travel agent: Any person who sells travel products on a commission basis. vouchers. Tire kicker: A customer who asks a travel agent for recommendations or quotes but who never actually makes a booking. Tourism: The activity of travel for pleasure. Through fare: Fare to a foreign destination reached via a gateway city. host. An area of a tourist destination that has become over-commercialized. Tourist: A leisure traveler. either as a way of rewarding a purchase or to attract business. Tourist trap: Derogatory term for any attraction appealing to tourists but considered to be in bad taste or to give poor value for the money. and other information sent to a passenger by a tour company. Tour: A travel product in which several elements are bundled together and sold as a unit. often included as an element of a tour.

when validated by a travel agency. regardless of whether an overnight stay is involved Vendor: In the travel industry. such as a letter of invitation from an approved organization or a receipt for confirmed bookings. has a monetary value and which must be accounted for to the ARC. FAQ Accounts Account Executive: Person responsible for management of office. a tour operator. any journey of more than 100 miles from a person's home. .40 Travel partner: A travel supplier that participates in a frequency marketing program operated by another travel supplier. ADR: Average daily rate. Weather tourist: A person who travels to view meteorological events such as hurricanes and tornadoes. any supplier of travel products or services. Wholesaler rate: A non-commissionable rate for a product such as a hotel room that is extended to tour operators and packagers. required by a foreign government before a visa will be issued. Accountable manual documents: Blank ARC ticket stock used to hand-write tickets. XO: Exchange order. Accountable document: Any piece of paper that. Visa expediter: A person or company charging a fee to procure visas another travel documents Visa support: Any documentation. Trave log. more frequently. Wholesaler: Any company that sells to retailers as opposed to the general public. travelogue: A documentary film or video extolling the attractions of a specific travel destination or group of destinations Trip: In the travel industry. a stamp in a passport authorizing the bearer to visit a country for specific purposes and for a specific length of time. Visa: A document or.

html http://www. Net profit: Profit after all expenses has been taken into account. Net rate: These are rates with commission deducted at source. Used to offset the cost of acquiring the asset. a deduction taken to account for the decline in value of assets.aspx http://www. TAC: Travel agency commission.pdf http://www.co. Depreciation: In taxation. References Internet http://www.com/faq/tits.mysiatravel.personal-assistant-tips.com/Faqs-on-tours. CRN Cash refund notice.jsp .resavenue.corporatetravel. over a period of time. Fortnight: A period of two weeks Invoice: A business document detailing goods or services provided and requesting payment.in/mice.com/support-files/corporatetravelplanningchecklist.41 Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. Service charge: A fee charged by travel agencies for providing non-commissionable services. Net amount: The amount due to supplier after the commissions had been deducted. such as machines used in a business. Depreciable asset: Any property owned by a business that is subject to depreciation for tax purposes.

42 http://click2travel.in/K_About_us.php Training .

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