1

PROJECT REPORT

ON

SUMMER INTERNSHIP FROM (01-06-2011 TO 31-07-2011) COMPANY NAME: CLICK2TRAVEL.IN

SUBMITTED BY: GAURAV KATHAIT MBA (TOURISM AND HOSPITALITY) ROLL NO: A-23 Section: RR1001 REG NO: 11013600

SUBMITTED TO: Anjali Khanna(HOD)

2
Table of content

1. 2. 3. a. b. c. d. 4. a. b. c. 5. 6. 7. 8. 9.

Acknowledgement Overview of India tourism industry. Different sectors of tourism industry in India Tourism and hospitality industry Structure of the industry Tourism policy Other government initiatives Future outlook Medical tourism industry Rural tourism industry Eco tourism industry Travel industry Forms of travel Tour operator Inbound tour operator Job of domestic tour operator

10. Sources of income of a tour operator 11. Outbound tour operator 12. Check list for International Tourist a. b. c.
At the time of reservation Visa FOREX

13. Corporate travel a.
Corporate travel check list

14. MICE (Meetings, Incentives, Convocation and Events)

3 a. b.
Organizers check list Meeting and Events check list

15. Introduction to company 16. Company’s profile 17. The management 18. Mission, Vision and Values 19. Unique selling point 20. Services 21. Procedure for hotel reservation 22. Research methodology a. b. c. Objective Scope of study Facts and findings

23. Frequently asked questions

ACKNOWLEDGEMENT First of fall I would like to thank the Director of Click2Travel.in for giving me the opportunity to do my two-month project training in his esteemed organization. I am highly obliged to Mr. Siddharth Jain for granting me to undertake my training at Click2Travel.in.I express my thanks to all team members under whose able guidance and direction, I was able to give shape to my training. Their constant review and excellent suggestions throughout the project are highly commendable.

4

Introduction to Indian tourism industry Indian Tourism Industry is the major service industry in the country. The prime authority for the development, management and promotion of tourism industry in India is the Ministry of Tourism which also runs the Incredible India Campaign.

Overview of India Tourism Industry Tourism in India contributes around 6.23% of the national GDP and is responsible for generating 8.78% of the overall employment in India.

As of 2008, the Indian tourism industry generated about US$ 100 billion and around US$ 275.5 billion of revenue is expected to be generated by 2018.

The growth rate has been expected to be 9.45% annually.

Figures of 2009 indicate that around 5.11 million foreign tourists visited India that year, mostly coming from the USA and UK and domestic tourism touched high figures of 650 million. The highest share was taken by the states of Andhra Pradesh, Uttar Pradesh and Tamil Nadu.

5  Rajasthan. Tamil Nadu. Indian hospitality industry's excellent growth has been primarily due to the following reasons    Strong GDP performance Developing stronger ties with nations all across the world Encouraging foreign investment Structure of the Industry . Delhi and Uttar Pradesh remain the favorite destination among the tourists. Union Territories and thus promotional policies and programs for the tourism sector are defined. State Governments. Maharashtra.  Different Sectors of Tourism Industry in India the different sectors of the Indian Tourism Industry are enlisted below: Tourism and Hospitality Industry A brief: The Indian Tourism Industry has registered a remarkable growth both in the volume of foreign tourists and the overall revenue compared to the International Tourism Industry. It collaborates with various Central agencies. The Ministry of Tourism formulates and regulates the national policies for the promotion of the tourism sector. The World Travel and Tourism Council (WTTC) have counted India and China as among the fastest growing tourism industries over the span of next 10-15 years.

 Incredible India: Under this policy the Government carries out its promotional activities through various marketing programs. Government of India to be developed as tourism hubs. Maharashtra. Sikkim. Orissa.  Future Outlook The hotel sector is expected to register a positive growth in the next few years. Bihar. Assam. Tourism Policy  The National Tourism Policy was prepared in the year 2002.6 The hotel industry is an important division of the Tourism Industry. 8. With years passing by India is becoming a top priority for medical tourism. . Rajasthan and West Bengal. Karnataka. as it provides quality health treatment at cheaper costs compared to the treatment costs in the USA and other developed nations. Kerala. Advantages India offers the following advantages when it comes to medical treatment and facilities:  The treatment costs are comparatively 30% lower to that of Western countries and also the cheapest in South-east Asia. It contains the following policies      Target tourism as a major sector for economic growth Focus on domestic tourism Position India as a global brand for tourism Develop integrated tourism circuits Tourist friendly visa process Tax rates rationalization in the hospitality sector Immigration services   Other Government Initiatives 31 villages have been recognized by the Ministry of Tourism. Gujarat. The Government of India is expecting to generate Rs.  Atethie devo bhava: (guests are equal to God) this policy by the Government aims to make the common people aware who come in contact with the tourist. Medical Tourism Industry This is one of the highly growing sectors of the Indian Tourism Industry. Madhya Pradesh. The Hotel sector has registered a faster growth than the GDP since the last few years. The states of which the villages have been identified are Himachal Pradesh. Tamil Nadu.500 billion to GDP by 2020.

Spiritual tours organized for the tourists all across the country give the tourists an insight into the religiously rich culture of India.Tourism is a very responsible form of tourism which encourages sustaining ecological balance and also leading to ecological development. Gujarat and South India every year. which will. Spiritual Tourism Industry India has numerous spiritual destinations which makes India a hot spot for spiritual tourism industry. Eco-Tourism Industry Eco. which has given US$ 2. This sector has got quite a high number of tourists specially those who have an attraction for the rural ways of life. 9.7  The medical staff. handicraft exported amounted to about INR4 million in the year 2009. doctors etc have a good command over the English language which makes it easier for the tourists to communicate with them  Indian hospitals offer excellent medical facilities in cardiology. 2D echo Color Doppler. in transplants. joint replacements. cosmetic treatments and many others.  Infertility treatments cost almost 1/4th of that in the developed countries and services include modern assisted reproductive techniques. Future Estimates for the Medical Tourism Industry This sector has immense potential and by 2012. The sector is expected to generate an annual growth of 30%. orthopedics.3 billion has been estimated to come up. gold standard DXA bone densitometry. make it a Rs. coronary risk markers. and a full range of Assisted Reproductive Technology (ART) services. Rural Tourism Industry Rural tourism industry reflects the rural civilization and culture followed in rural India which is rich in arts and crafts. innumerable tourists across the seas visit the villages in Rajasthan.500-crore industry by 2015.  Full body pathology. as reported by the Confederation of Indian Industry (CII).5 million for the project. Alone from Rajasthan. audiometric. such as IVF. comprehensive physical and gynecological examinations. Chest X-ray. Even without any promotional programs for developing rural tourism. high strength MRI etc are some of the medical services offered in India. . cancer risk markers. a business of $2. 12 lead ECG. Tourism projects have been launched by the Union Tourism Ministry in collaboration with the UNDP. spirometry. It has the prime objective of promoting tourism by maintaining the nature as it is and promoting the conservation of wildlife and their habitats. body fat analysis.

Travel operators are mainly of two kinds that is   Inbound tour operator (domestic tour operator) Outbound tour operator Inbound tour operator An inbound tour operator is simply a company that makes travel arrangements for arriving tourist from other countries or tourist from within the country. buses and taxis. Rail travel: the popular forms of rail travel include inter-city trains. Ship. Sightseeing. The travel sector covers the following sectors    Transportation services (Rail. Travel services (transfer to and from the destination). airport transfer.     Travel (rail. tours of the areas. meals etc. . transit trains and high speed long distance trains. These can include hotel reservation.    Tour operator A company that assembles the various elements of tours is known as a tour operator. Air Travel: It is the most popular form of international travel. Airways) Hospitality services (including accommodation in hotels and resorts) Destination Forms of travel  Ship travel: Sea travel has largely been replaced by faster means of travel such as automobiles and airplanes. However it is still used for small trips and leisure cruises. sea. Accommodations along with meals if necessary. Road travel: It is the most popular form of travel and includes various modes such as personal automobiles. Road. air). road. The elements of tours consist of. leisure and business travelers. due to its speed and coverage.8 Travel industry The travel industry caters to recreational.

For example let us say that you are a tour company that is located in India. Commission from package tour holidays. transportation cost etc. air). These are the tours booked by the companies for their employees through tour operator.9 For example. Type of Accommodation. Commission from hotels can vary according to the hotel policy. and then makes a detailed itinerary. etc on your behalf. meals etc. Short listing of hotels according to the client requirement. You are an inbound operator if you make arrangements for people who are arriving in India for a visit. After that he sends the package detail to you that is hotel cost. Commission from sales (not much these days from airlines). airport transfer. road. Duration of Travel. Such as the Destination selection. . That is to say that one tour operator is of the company from where the tourist belongs and the other where the tourist wants to visit. The Outbound Agent in India confirms all the arrangement of as per the itinerary with the destination tour operator. then the Tour operator customize and pass on the package detail to the client by adding up his margin in it. Outbound tour operator An outbound tour operator is a company which makes travel arrangement for the people of their country to some other country.  Incentive packages. No of adults and children traveling etc. Outbound Tour operator in India takes the requirement of a customer in detail . Once the client has agreed for the package. The tour operator of the destination country negotiates the rate with the hotel. After this he coordinates with his counterpart: The Agent at the destination and work out the cost inclusive of all the necessary elements of the tour. let us say that you are a tour company that is located in India. Job of domestic tour operator    Identify itinerary (it include everything from sightseeing. tours of the areas. In outbound tours two or more tours operators are involved. Interest. travel agency. etc). You are an outbound tour operator if you make arrangements for people who want to visit some other country. These can include hotel reservation. Sources of income of a tour operator     Service charge. sea. accommodation. Help in arranging transportation for the client (rail.

restaurants. tourist attraction and recreation.   Provide information on custom regulation. Make arrangements for transportation. . tours and recreation. car rentals. fares and hotels ratings and accommodations.  To collect information on departure and arrival time. visa and certificate of vaccination) and currency exchange rates to international travelers.10 Work of a travel agent   Give advice on destination. hotel accommodation. Advice on weather conditions. required papers (passports.

you must check and offer on the services he is not buying from us. E.Satinder Singh  Check Validity – In most cases passport should be valid for at least six months from the date of departure from the destination country. Special Request and advise him on Change/Refund/No-Show Clauses.  Names given by client should match the name as on their respective passports. if he is only buying tickets from us. you must check on Seat /Meal Request.  In view to provide Best of Services.11 Check list for international tourist Operational Guidelines .  Visa Status – Check if there is enough time available to obtain Visa. . Inoculations. Travel insurance. and if we can offer him hotels/ transfers/ Forex / travel Insurance. Forex.  Check on the Travel Insurance requirements.g.  Take complete name.International At the time of reservations.  In view to generate additional revenue. Example Mr.  A Child should have name of the accompanied parent on his/her passport. then we should also ask him where he is going to stay.

12 Visa  There should be enough pages available for Visa (2 pages for one visa required)  Check the Passport’s Place of Issue – as embassies do not accept applications of passport issued out of their region.  Detailed Tour Itinerary.  If it’s Schengen Visa. so take care when dealing with such itineraries. Italy. The 15 Schengen countries are: Austria. Greece. Spain and Sweden.  2-4 recent passport size color photographs with white background and on Kodak paper only.  Check Nationality .  Standard Documents required  Passport with validity of more than six months. Finland. Iceland.  Foreign Exchange endorsement / Copy of Credit cards. Norway. Countries like USA.  Original Bank Statement for the last 6 months. Medical Requirements : *As Applicable Visa Fee Time Taken : *As Applicable : *As Applicable * Please check directly from Embassy or its website for correct info. . With Schengen visa.  Covering letter from the applicant on company's / personal letterhead stating his name. you may enter one country and travel freely throughout the Schengen zone. Portugal. UK.If passport holder other than Indian. Germany. Luxembourg. Canada. designation. purpose and duration of visit. different regulations apply. Netherlands. France. ensure you apply visa to the country of first port of arrival. Denmark. (OR) * Please Log on to Visa pages online to find out details. and Australia have stringent norms.  Tour Confirmation & Hotel Confirmation.  1 Visa application form duly filled in and signed.  Income Tax paper for the last 3 years. Belgium.

   What is Buying Rate? Rate at which the Bank or Forex Dealer buy currency. Always check the current rate of Exchange before you accept the payment. If not able to identify them. Example 1USD = INR 45.10. FOREX  Always advice passenger that the payment due would be calculated as per ROE on the date of payment made. please check requisite documents including passport size photographs to be carried along. TC / Cash currency rates may differ. so be careful when accepting currency notes. .85.13 In case passenger availing Visa on arrival. Example 1USD = INR 46. There is lot of duplicate currency floating in the market. then to safeguard yourself. so please check from your Bank/ Forex Dealer. What is Selling Rate? Rate at which the Bank or Forex Dealer sell currency. note down number of each currency note.

Consider obtaining a second passport for convenience if the traveler is a frequent flyer.     Visas Check the embassy/consulate’s website for visa requirements.  . or use the  Link below to find visa requirements by country. Remember that an inoculation certificate may be required when applying for a visa. Inoculations Make sure inoculations are completed as soon as possible because inoculations can take several weeks to become effective. Which are as follows?    Airlines expense Hotel expense Food and beverages expense  Transportation expense CORPORATE TRAVEL CHECKLIST Travel Advisories Check for travel advisory warnings before booking flights.  Export license(s) Find out if a trade license/permit is needed. Both passports will be simultaneously valid. There are basically four expense categories for corporate travel.14 Corporate Travel Corporate travel is the people travelling for purpose related to work from one country to another or from one place to another within the country. Health Advisories Passport Check validity of traveler’s passport – passports should be valid for at least 6 months after date of arrival in destination country. instructions and forms.

Obtain tickets/boarding pass in advance if preferred Hotel Check hotel reviews Make sure the hotel has service amenities (i. .15 International Driving license Find out if an international driving license/permit is required. standard. and any extras such as satellite navigation.. if applicable. air conditioning.uk Be aware of time zone impact on date/time of arrival Check traveler’s seating preference. compare prices using a flight comparison website like Expedia.e. incoming/outgoing fax/voicemail) Specify the type of room required (i. make and model of car.                Translator/escort  Check with the applicable tourist board for translators/escorts Hire car  Find out what type of hire car the traveler prefers (subject to travel policy). and air miles details. luggage capacity. Wi-Fi. garage. single occupancy double.e. etc) Specify smoking/non-smoking preference Check if customer parking is available Note booking reservation number Send traveler's flight details to hotel upon confirmation Request that the room is held for late arrival (arrival after 1800 hrs). manual/automatic. dietary requirements.  Note the driver’s mobile number Trains  Note train times  Obtain train tickets  Find out if seat reservation is required  Find out if connecting train(s) leave from the same station  Get directions from station to venue Driving/Car parking  If possible.co. Flights Compare prices using a flight comparison website Check travel policy for traveler's approved class of travel Before booking. breakdown cover. find out what the sign will say. keep a record of traveler’s registration no. mechanic.  insurance requirements  Find out if chauffeur drive is required because of country regulations  Verify location of collection/drop off point  Find out if corporate vouchers are available  Find out if maps are provided Taxis/Courtesy Car  Note pickup time and exact location of collection point  If driver will be carrying a sign.

of overseas contacts  Hire car collection/drop off time. platform. address. envelopes)  Business cards (with reverse side in country specific language)  Meeting papers  Weather report for week ahead  Advice on dress code for events  ‘Hints for Exporters’ booklet  Hardcopy of diary for the travel period  Photocopy of passport/important docs/credit cards  Country specific information. flight nos.. compliment slips. rail enquiry desk no. reservation no. hotel. name. model and color of car. phrasebook. Health insurance cover  Make enquiries about health insurance Spending Money Worldwide Restaurant Search Itinerary Include the following details  Name and location of airport  Date of travel. guidebook.  Taxi pickup times.  Timing/location of meetings and entertainment  Name and telephone nos. telephone no. flight times.. check-in times.. Travel Pack  Passport  Inoculation certificate  Flight Tickets/boarding pass  Hotel booking reservation number  Travelers cheques  Car rental voucher  Train tickets  Insurance documents  Stationery (headed paper. station. company name. contact/account details (name written on sign)  Train times. provide traveler’s registration no. contact details. room reservation no. make. for all arrivals and departures  Hotel arrival time. advice on local etiquette  Extra copy of the itinerary for his household  Contact details of others travelling to the same meeting  Area map (Google maps) and map/directions to venue.16  Check if international breakdown cover required?  Find out if you need to reserve a parking space  If parking is arranged at client’s premises. fax no. address.  Airline terminal no. hire car pickup/drop off location  Details of local currency and suggested daily budget .

MICE tourism usually consists of a well planned agenda centered on a particular theme. such as a hobby. rather than professional or educational purposes. MICE events are normally bid on by specialized “convention” bureaus located in particular countries and cities and established for the purpose of bidding on MICE activities. or an educational topic. This process of marketing and bidding is normally conducted well in advance of the actual event. MICE tourism is known for its flawless planning and demanding clientele. Conferences. MICE tourism is a specialized area with its own trade shows (IMEX) and practices. and Exhibitions. often several years. Incentives.17 MICE = Meetings. MICE are used to refer to a particular type of tourism in which large groups planned usually well in advance are brought together for some particular purpose. Incentive tourism is usually conducted purely for entertainment. Most components of MICE are well understood. Incentive tourism is usually undertaken as a type of employee reward by a company or institution for targets met or exceeded. a profession. perhaps with the exception of Incentives. The acronym MICE are applied inconsistently with the “E” sometimes referring to Events and the “C” sometimes referring to Conventions. Unlike the other types of MICE tourism. . or a job well done.

. The source of income is by charging 5% to 10% on the total bill. Exhibitions: An event design to bring together people in the specific industry or closely related industry to come together to show case their product or services to a group of attendees. Conventions: A gathering of people to meet and discuss similar issues and activities in a large setting.18 Meetings: it is designed to bring to bring people together for the purpose of exchanging information Incentives: It is a trip that is planned by a company to reward their employees for outstanding services in their desired field.

exhibition. lunch. with their own cars or is their transportation specially arranged? Facilities • • • What kind of facilities will you need: main meeting room. spaces for group work. dinner. auxiliary spaces. is the projector bright enough. experiences or an urban meeting? Homely and cozy or classy and stylish? When planning your schedule • • Will your guests arrive from near or far? Will they arrive by public transport. furniture. technology Furniture • • • • • • • Short informative sharing event or information bulletin: rows of chairs All-day seminar or longer: classroom set up (tables and chairs) Training or workshop: group work tables (4–6 people per table) Meeting: conference table (max 20 people per table) Training event or meeting: U-shaped table Evening event or get-together: cocktail set-up (buffet and bar tables) Festive dinner party: banquet setting (8–12 people per table) Technology • Take note of the size of the space: is the PA loud enough. acoustics. atmosphere.19 Organizer’s checklist Location • • Accessibility: is the meeting location easy to reach? Environment: comfort. ease of concentration Nature of the event • • • Is the event one-off or a series of events? Calm of nature. will you need cameras and screens? . air conditioning. accommodation? Can you move from one space to another conveniently and quickly? Soundproofing.

20 • • • • Visual aspects: lighting technology. luxury? Trends • Decoration and presentation: neutral. or encourage guests to stay longer? Timing and schedule: how hungry are the participants. suspended items and installations. access control Personal safety: first aid. visual planning and projectors. standards for the operations Responsibility of the meeting location: recycling. following a theme or a corporate image? Security • • • Security of the site: fire safety. personal security arrangements (for speakers or participants) Information Security: spaces. make an impression. quality of technical execution Required IT solutions: open/closed network. seasonal. nationality. own staff and meeting location staff Quality and responsibility • • Quality of the meeting arrangements: quality standard certificates. air conditioning. status What is the aim of the catering: to satisfy hunger. webcasting and recorded files Are you looking for interaction: voting facilities. security officers. heating. video recordings? Will you require professional help with planning or technical support during the event? Catering • • • • • Nature of the event: working meeting or a party? Participants: gender. lighting . and how much time do you need to reserve for eating? What message do you want to convey: health-consciousness. materials.

of guests/delegates.  What will the guests/delegates gain from participating?  Who will be the members of the planning group/event committee?  Who is the decision maker(s)?  Who will be there to help on-site?  What do you want to happen? (Work out a preliminary program/agenda). (Develop a relevant media contact list)?  Do you need to insure the event? Determine   Preferred dates.21 Meeting & Event Check List For Big Meetings & Events At the very start Define  The purpose and objectives of the meeting .  What is your budget? (Can you get extra funds if needed? Could you get sponsors.  When do you want it to take place? (Remember to check dates for other events). accessibility for disabled etc. seating format and size of meeting rooms and other facilities needed each day (incl. transportation.  How long would your event be?  Do you need to attract guests/delegates by PR. .)?  Whom do you want to attend? Estimate no.). No.to you. times). And available optional dates. Can you be flexible on dates?  Where do you want it to take place? (Consider parking..

When you need the offer. dinners. receptions etc. A rough draft of the program. Book the event venue(s) and main services Consider the need for printed material and prepare a timeline for producing it. Budget. No. lunches. Allow the guests/delegates to note their individual requirements (dietary. Inspect the considered event venue(s). Type of guests/delegates. exhibition.g. Any special requests (e. smoking etc. and standard of bed rooms each day. Any other relevant information. stage). Invite speaker Prepare invitations.22          Need for breaks.) on the response form. State your preference packages &/or itemized rates. . Consider the offers received:  Which facilities will best accommodate your event?  Which will best live up to the expectations of the guests/delegates?  Who will be the best partner to work with?  Which venue best meets your budget.

      . (Updating minimizes your cancellation/reduction costs). Prepare your event budget. Remember to note special requests (VIPs etc. Send rooming list to the hotel.). Order gifts and amenities. Consider the unexpected. what happens if one of your speakers falls sick?) + prepare contingency plans Invite guests/delegates.23 3 months prior to the event  Update your reservation (no. of meetings rooms. (E. Finalize of printed material production. Confirm guests/delegates participation. Check budgets from similar meetings to ensure that all is included.    1 month prior to the event   Choose and confirm catering and menus Check development of speakers presentation (Remind speakers of presentation due dates. Check and order speakers' for transportation requirements. for copying/production of handouts).g. Hold a pre-event meeting with your venue contact to go through the programmed.     Order signs and printed material. bed rooms. Check and order speakers' technical equipment requirements. Start preparing a scenario (to do list with responsible persons assigned). Prepare press release for your event.). guests/delegates etc.

Advise the event venue (and other relevant suppliers). Prepare a staff briefing kit (programmed. briefed and ready to go During the event  Relax. Confirm all deliveries and pick-ups.and get a good start! 1 hour before event   Check all event rooms. contact telephone list etc. Send out your event press release. smile and have a great event! After the event . If you are using your own AV. Check and order speakers' technical Prepare a master copy of all your printed material to bring with you . Call up contacts to get confirmation of coverage. helpers etc.). check that it functions and that you have all necessary cords. Aim at getting to bed early . plugs etc. scenario.(advise the hotel to expect the material) Make arrangements to return material to your office after the event. Prepare name badges.         Upon arrival at the venue / 1 day before event    Hold a pre-event meeting with your venue contact to go through the programmed. Make sure that all greeters.just in case.24 One week prior event  Send material to arrive at the hotel 48 hours before your arrival. who has the authority to sign bills and order any extras. Personally check that all material has arrived and is in good condition. are on-site.

(Present you feed-back and feedforward). Send thank-you notes to the speakers. Fill out the event evaluation form.      . Check the invoice. sponsors. staff etc.25  Meet with your venue contact to review the event. Pay the invoices from suppliers. Make notes for the next event.

New Delhi. They act as a facilitator in getting tours. It is run by a team of young and energetic professionals fully conversant with modern day’s travel trade and its practices that have background with various travel agencies. fax. Siddharth Jain. and computer networking and computer reservation system to meet up the demand of their clients.in is an online travel company catering to the travel as well as to the hospitality industry. Beside that they also assist their customer in booking the hotel of their choice and try to provide the best alternative choice to the customer. internet. Company’s Profile Click2travel.26 Introduction to the company Click2travel.in one of the India’s travel company was started in 2008 by Mr. The office of Click2travel.in is located in Darya Ganj. They provide their customers with complete travel solution. They assist the customer in making their package tours according to their requirement.in is an IATA recognized agency in India. Click2travel. . groups and corporate events organized along with both air and ground transportation reservation done. The office is well equipped with the external and internal communication system. being effectively maintained wit telephone.

A thorough professional and a perfectionist. Siddharth has an impressive knowledge of the field which he has gained over a decade and work credits with companies like Carlson Wagon Lit. Stores & Super markets.Founder Director Siddharth Jain.Director She has vivacious personality full of positive attitude and proficient in nature.27 The management Siddharth Jain . Air Sahara & Journey mart. BTI Sita. the founder of Click2Travel. be it operations. headed by Mr. American Express and Carlson Wagonlit. Retailer. American Embassy Travel Management Centre. Financial Institutes. They are our technology partners. . Their industry experience extends to providing solutions to several key industries such as the Banks. Shalini started a successful offline Tour Operator Company in the Year 2004.in has passionately created an online travel service Click2travel. Shalini Jain . Kamyab InfoTech is IT Solution Company based in New Delhi and Mumbai. Neeraj Jain.in her team is constantly striving for a 99% client conversion rate. Kamyab InfoTech PVT Ltd Click2travel. He is well versed with the challenges that the world of hospitality has to offer. Siddharth is skilled in all fields of the trade.in.in is developed through Kamyab InfoTech. which provides us e-business solutions and application management services to keep our operations sailing smoothly. IT Companies & Travel Companies. which in turn brings in a more than 100% satisfied customer that keeps coming back with all their travel needs and plans. sales or business development. Shalini has been in the industry for 11 years and has worked with multi-nationals like Holiday Inn. She is the operational head of Click2Travel.

corporate. tour packages. The cost effective and well organized tour packages are sure to satisfy their customer. Vision: To be among the top travel agency in the country. The company ensures that their customer is offered with the best of the Hospitality.            Hotel reservation services Leisure trips Luxury Cruises Tour packages within India Tour packages outside India Car rental services Corporate/incentive tour Airlines deals Tailor made vacations Religious tours Conferences and incentives . They try to keep their client with updated information about the hotel reservation. Values: To create value for guest.in is a coming up Travel Company in India which provides its client with a wide range of services. Services Click2travel. incentive tour packages etc. be ethical and trust and respect each other Unique Selling Point    To customized travel packages as per client requirement. Communication route is simplified.28 Mission. The company also organizes group tours and tries to give its customer the best value of their money. To make hotel reservation according to the customer will. Vision and Values Mission: To push the leading edge of travel and give the added value of services to our guest.

After all this is done say thank you. If the travel agent has a tax deduction certificate then 10% tax would not be deducted from the travel agent commission where as if they don’t have it then the hotel deduct 10% amount from the agent commission. Also ask for extra bed cost if required. If the rooms are available ask for the various packages that are offered by the hotel along with their rates.29 Procedure for hotel reservation           Call at the hotel room reservation. Then ask for the Travel Agent Commission. Also ask if the rate is inclusive of tax or they are extra. Check the availability as per the client requirement. After that give the best hotel reservation price to the client and once he/she has confirmed the booking ask him to message the conformation on yours email id. Greeting the person and asking his or her name. agents receive a 10% commission on booking in hotels where as it can vary depending upon the hotel policy. Typically. . Ask for the child policy of the hotel.

hotel booking and Airline reservation and how to organize and modify the plan according to the customer need. Company also deals in hotel booking and air deals. The company also has tailor made packages for its clients. The company also deals in group tour. Facts and Findings     The company mainly deals in outbound tours. I got to work on the room reservation for our client. Also in the beginning of my training I got to work on a project luxury resort which is going to open at the region of Dehradun the capital of Uttrakhand. .30 Research Methodology Objective   To understand what customer wants in their tour packages. Scope of study While working with Click2trave. How to make itinerary and to modify it according to the customer need.in as a trainee I got to learn how to make itineraries. to do air ticket billing on Yatra software and to handle the customer queries.

lunch and dinner are included in price.  What is VISA service tax charge and how it is applied? VISA service tax charge is 10. breakfast. breakfast.30% and it is applied on service charge.64% where as for international air ticket it is 1.24%.31 FAQ of accounts department  What do you mean by TDS? TDA means Tax Deduction at Source  Is TDS different TDS is 10% on commission  What is the service tax on airlines ticket? For domestic air ticket the service tax is . . lunch/dinner is included in price American plan (AP): in this plan room. Hotel  What are different types of meal plan and what all things it contains? There are four different types of meal plan that is European plan (EP): in this just the reservation of room is involved in price Continental plan (CP): in this plan room and breakfast is included in price Modified American Plan (MAP): in this plan room.

as a reservation. usually a hotel. Check-out: A procedure whereby a hotel guest formally leaves the hotel and settles his or her bill. have no connecting doors. eliminating rooms not available due to damage. Check-in time. Bed and breakfast. the number of rooms actually available for use on a given day. reservations. etc that can be sold or reserved. or other documentation or identification. Check-out time. a provision which allows for cancellation by one of the parties. B&B: n. In hotels. Availability: The current inventory of seats. Check-in may require the presentation of payment. 1.32 FAQ hotels Accommodation: any room sold to a customer Adjoining rooms: Hotel rooms which. Basis two: Another term for double occupancy. Buffet: A serve-yourself meal featuring several choices in each course. repairs. All inclusive: One price covers all listed elements of the package. Amenities: The facilities and features of a property. the earliest time at which a room will be available. Cancellation penalty: An amount deducted by a supplier from a refund of prepaid funds when a reservation is cancelled. Complimentary: Free. To void. rooms. AP: American plan is a meal at a hotel or resort in which three meals a day are included in the price. . while next to each other. Available rooms: In a hotel. as a check. Cancellation clause: In a contract. sometime referred to as full American plan. In hotels. the latest time a guest may leave without being charged for another night's lodging. Include all three meals and all taxes. Check-in: A procedure whereby a hotel guest is registered as having arrived. 2. without charge. cabins. usually upon payment of a penalty. American plan: A meal plan at a hotel or resort in which three meals a day are included in the price. To indicate an item has been processed. Sometimes referred to as Full American Plan. Cancel. and so forth. APAI: American plan All Inclusive.

Tariff: A schedule of fares or prices. Inclusive rates: Room rates that include tax. apartment. MAP: Modified American plan includes breakfast and one major meal and all taxes. Twin: A hotel room containing two single beds. Double-double. Twin-double: A hotel room with two double beds sometimes called a double-double. Accommodations that do not include meals FAP: Full American plan. CPAI: Continental Plan includes only breakfast and all taxes. double occupancy. PPDO: Per person. EP: European plan. suite. includes breakfast and one major meal and all taxes. MAPAI: Modified America Plan. Invoice: A business document detailing goods or services provided and requesting payment. Double occupancy rate: The rate charged when two people will occupy a room. etc economy class. usually breakfast and dinner. In-out dates: Dates on which a guest arrives and leaves. . A hotel room with two double beds sometimes called a twin double. Modified American plan: A hotel rate that includes two meals daily.33 Confirmation: The official acceptance of a booking by the supplier CP: Continental plan includes only breakfast.

as a reservation. . before tax has been added. Circle trip. Bulk fare: A fare available only when buying blocks of seats. Commissions are calculated on the base fare. Code share: Flight operated by another airline. including those that identify airports. D: Business class discounted Domestic airline: An air carrier that provides service within its own country. Conditions: Rules pertaining to this air fare.34 FAQ for air lines A: First class discounted Airline codes: Specifically. CNL: Cancel. B: Coach Economy discounted Base fare: The fare. F: First class Fare: A paying passenger on a plane. Domestic fare: Fare charged for travel within a country. the unique two. as of an airline ticket. Child: Person 2-11 years. APT: Airline passenger tariff Availability: The current inventory of seats that can be sold or reserved. C: Business class Cancel: To void. more loosely. Class: Letter used to book your flight reservation.or three-digit indicators that identify specific airlines in CRS systems. Add-ons: Extra flight at extra cost Amendment: Changes to your booking. all such unique indicators. Carrier: Refers to the name of the airline you are travelling. CT. also called a domestic carrier.

Normal fare: An airline fare for a completely unrestricted ticket. Non-endorsable: No changing of airlines/carriers. Q: Coach Economy R: Supersonic .35 H: Coach Economy discounted IATA: International Air Transport Association. This fare is agreed on by the airlines involved. net rate: The fare after commission. Mileage: The amount of miles permitted to be flown on an air fare. One-way trip: Any trip for which a return leg has not been booked. J: Business class premium Joint fare: The fare charged for travel that utilizes more than one airline. OW: one way journey. P: First class premium Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. Open jaw: Fly into one city and out of another city at no penalty. Name. K: Thrift L: Thrift discounted Nominated carrier: The airline you can fly. Reference. Net fare. M: Coach Economy discounted MPM: Maximum permitted mileage. Non-reroutable: No changing of destinations. PNR: Passenger. the maximum distance you can fly in air miles. Non-refundable: No refund value. No show: This occurs when customer or group has made a confirmed reservation and fails to check in. Inventory: Refers to the number of rooms and specific room types available for sales in a hotel.

Creating two separate tickets for a single journey. Ticket on departure: A ticket that will be picked up by the passenger at the airport. to a single destination and back. Rerouting: Changes to flight routing. Surcharges: Extra cost involved. as on an airline. Roundtrip: A trip. Upgrade: To move to the next higher category. Transit visa: A limited-term visa issued solely to allow passage across or through the issuing country's territory. usually indicating a discounted fare. V: Thrift discounted W: Coach Economy premium Y: Coach Economy . TKNO: Ticket number TKTL: Ticket time limit.36 S: Standard Class T: Coach Economy discounted Reissue: Changes requiring a new ticket to be issued. Ticket designator: An airline code. Stopover: When you leave the airport for more than 24 hours. RT: Round trip. Season: Different times of the year for travel have different fares. Ticket stock: Blank airline tickets. STPC: Airline pays for your accommodation at the stopover. Unrestricted fare: A higher fare for a ticket offering maximum flexibility. as to upgrade a passenger from tourist to business class. R T Fares: Return journey fares. Transit: Stopover and change plane. usually to obtain a lower fare. Split ticketing.

Complimentary: Free. CRN Cash refund notice. IATA: International Air Transport Association. society. without charge.37 FAQ for travel industry Accreditation: Approval given by various trade associations to a travel agency allowing the sale of tickets and other accommodations. Incentive travel: Travel that is given to employees as a reward for outstanding performance. Cultural tourism: Travel to experience the arts or history of a location or travel to immerse oneself in the language. All inclusive: One price covers all listed elements of the package. Inclusive tour: A tour package that bundles transportation and lodging along with additional services such as transfers. or culture of a region. and so forth In-out dates: Dates on which a guest arrives and leaves. AVS: Availability status messages. . as a tour. COD: Cash on delivery. Client: A term used for a customer. ADVR: Advise as to rate. Inbound operator: A person or company providing inbound services. Full service agency location: A branch of an agency that provides customers both reservations and ticketing Inclusive Rates: Rates that include tax. museum admissions. as in tour arrangements. Add-on: Anything optional purchased by a passenger. usually for travel agents and other industry personnel intended to acquaint them with a new destination or new procedures. usually to indicate an on-going relationship. Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. All-in: All inclusive. sightseeing. Briefing tour: A tour. ADVN: Advise as to names. Destination: Place to which a person is traveling or a thing is sent.

regardless of its purpose. . Often used to indicate a trip of seven days or longer. Net amount: The amount due to supplier after the commissions had been deducted. as opposed to business travel. may be applied to another trip in many cases. such as air travel. minus a service fee. Leisure travel: Travel undertaken for pleasure. Markup: The sum of money or percentage added to a wholesale or purchase price to arrive at the retail or resale price. Surface: On land. Outbound: Referring to the leg of the journey departing the city of origin to the destination or destinations. Package: A travel product bundling several distinct elements. a rental car. and a hotel. A package is distinguished from a tour by virtue of the fact that it combines fewer elements.38 Itinerary: The route of travel. Land only: A fare rate that doesn't include air transportation. referring to travel over land that does not involve an aircraft. a list of flights. Point of embarkation. point of origin: Where a journey begins. supplied to the hotel prior to guest arrival. TQM: Total Quality Management TA: Travel agent. Service charge: A fee charged by travel agencies for providing non-commissionable services. The amount of the ticket. Non-refundable: Of a ticket. Rooming list: A list of guest names and room dates for a group. in an itinerary. times. MAAS: Meet and assist. T&E: Travel and entertainment. Also called "personal name record Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. no moneys will be returned should the trip be cancelled. Passenger name record: A file on a computerized reservation system containing all the information relating to a specific booking. any company providing travel services to the public. In an airline booking. etc. PPR: Passenger profile record. Supplier: In the travel industry. Net rate: These are rates with commission deducted at source.

Tours typically involve the use of a guide. Travel agent: Any person who sells travel products on a commission basis. Ticket: A formal travel document representing a contract between the traveler and the supplier. host. A person with specific knowledge of the travel industry hired on a contract basis to provide advice. Tourist trap: Derogatory term for any attraction appealing to tourists but considered to be in bad taste or to give poor value for the money. An area of a tourist destination that has become over-commercialized. such as from the airport to a hotel or vice versa. TAC: Travel agency commission. either as a way of rewarding a purchase or to attract business. TO: Tour order. Tour conductor: An employee of or contractor to a tour operator who accompanies and is in overall charge of a Tour documents: A packet of tickets. Tourism: The activity of travel for pleasure. . Tire kicker: A customer who asks a travel agent for recommendations or quotes but who never actually makes a booking. Throwaway: Any item given away for free. guidance. itineraries. Tour operator: A company that assembles the various elements of a tour. Tourist: A leisure traveler. Transfer: The transportation of a passenger between two points. Tour: A travel product in which several elements are bundled together and sold as a unit. and other information sent to a passenger by a tour company. Travel consultant: An alternative term for travel agent. or escort by groups.39 TAAD: Travel agent automated deduction. Travel agency: Usually used in the travel industry to refer to an ARC-appointed storefront retailer. Travel counselor: An alternate term for travel agent. Through fare: Fare to a foreign destination reached via a gateway city. instructions. vouchers. or services to a company. often included as an element of a tour.

a stamp in a passport authorizing the bearer to visit a country for specific purposes and for a specific length of time. XO: Exchange order. when validated by a travel agency. Visa: A document or. has a monetary value and which must be accounted for to the ARC. Wholesaler rate: A non-commissionable rate for a product such as a hotel room that is extended to tour operators and packagers. FAQ Accounts Account Executive: Person responsible for management of office. Visa expediter: A person or company charging a fee to procure visas another travel documents Visa support: Any documentation. any supplier of travel products or services. required by a foreign government before a visa will be issued. Weather tourist: A person who travels to view meteorological events such as hurricanes and tornadoes. Trave log. regardless of whether an overnight stay is involved Vendor: In the travel industry.40 Travel partner: A travel supplier that participates in a frequency marketing program operated by another travel supplier. travelogue: A documentary film or video extolling the attractions of a specific travel destination or group of destinations Trip: In the travel industry. any journey of more than 100 miles from a person's home. Accountable manual documents: Blank ARC ticket stock used to hand-write tickets. such as a letter of invitation from an approved organization or a receipt for confirmed bookings. Wholesaler: Any company that sells to retailers as opposed to the general public. Accountable document: Any piece of paper that. a tour operator. ADR: Average daily rate. more frequently. .

such as machines used in a business. Depreciation: In taxation. Net amount: The amount due to supplier after the commissions had been deducted.corporatetravel. over a period of time.co.41 Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. Used to offset the cost of acquiring the asset.com/support-files/corporatetravelplanningchecklist.pdf http://www.com/Faqs-on-tours.resavenue. References Internet http://www.in/mice.com/faq/tits. Net rate: These are rates with commission deducted at source. Net profit: Profit after all expenses has been taken into account. TAC: Travel agency commission. CRN Cash refund notice.aspx http://www. Service charge: A fee charged by travel agencies for providing non-commissionable services. a deduction taken to account for the decline in value of assets. Fortnight: A period of two weeks Invoice: A business document detailing goods or services provided and requesting payment.personal-assistant-tips.html http://www. Depreciable asset: Any property owned by a business that is subject to depreciation for tax purposes.jsp .mysiatravel.

in/K_About_us.php Training .42 http://click2travel.

Sign up to vote on this title
UsefulNot useful

Master Your Semester with Scribd & The New York Times

Special offer for students: Only $4.99/month.

Master Your Semester with a Special Offer from Scribd & The New York Times

Cancel anytime.