SUMMER INTERNSHIP FROM (01-06-2011 TO 31-07-2011) COMPANY NAME: CLICK2TRAVEL.IN
SUBMITTED BY: GAURAV KATHAIT MBA (TOURISM AND HOSPITALITY) ROLL NO: A-23 Section: RR1001 REG NO: 11013600
SUBMITTED TO: Anjali Khanna(HOD)
Table of content
1. 2. 3. a. b. c. d. 4. a. b. c. 5. 6. 7. 8. 9.
Acknowledgement Overview of India tourism industry. Different sectors of tourism industry in India Tourism and hospitality industry Structure of the industry Tourism policy Other government initiatives Future outlook Medical tourism industry Rural tourism industry Eco tourism industry Travel industry Forms of travel Tour operator Inbound tour operator Job of domestic tour operator
10. Sources of income of a tour operator 11. Outbound tour operator 12. Check list for International Tourist a. b. c.
At the time of reservation Visa FOREX
13. Corporate travel a.
Corporate travel check list
14. MICE (Meetings, Incentives, Convocation and Events)
3 a. b.
Organizers check list Meeting and Events check list
15. Introduction to company 16. Company’s profile 17. The management 18. Mission, Vision and Values 19. Unique selling point 20. Services 21. Procedure for hotel reservation 22. Research methodology a. b. c. Objective Scope of study Facts and findings
23. Frequently asked questions
ACKNOWLEDGEMENT First of fall I would like to thank the Director of Click2Travel.in for giving me the opportunity to do my two-month project training in his esteemed organization. I am highly obliged to Mr. Siddharth Jain for granting me to undertake my training at Click2Travel.in.I express my thanks to all team members under whose able guidance and direction, I was able to give shape to my training. Their constant review and excellent suggestions throughout the project are highly commendable.
Introduction to Indian tourism industry Indian Tourism Industry is the major service industry in the country. The prime authority for the development, management and promotion of tourism industry in India is the Ministry of Tourism which also runs the Incredible India Campaign.
Overview of India Tourism Industry Tourism in India contributes around 6.23% of the national GDP and is responsible for generating 8.78% of the overall employment in India.
As of 2008, the Indian tourism industry generated about US$ 100 billion and around US$ 275.5 billion of revenue is expected to be generated by 2018.
The growth rate has been expected to be 9.45% annually.
Figures of 2009 indicate that around 5.11 million foreign tourists visited India that year, mostly coming from the USA and UK and domestic tourism touched high figures of 650 million. The highest share was taken by the states of Andhra Pradesh, Uttar Pradesh and Tamil Nadu.
Different Sectors of Tourism Industry in India the different sectors of the Indian Tourism Industry are enlisted below: Tourism and Hospitality Industry A brief: The Indian Tourism Industry has registered a remarkable growth both in the volume of foreign tourists and the overall revenue compared to the International Tourism Industry. Maharashtra. Indian hospitality industry's excellent growth has been primarily due to the following reasons Strong GDP performance Developing stronger ties with nations all across the world Encouraging foreign investment
Structure of the Industry
. State Governments. It collaborates with various Central agencies. The World Travel and Tourism Council (WTTC) have counted India and China as among the fastest growing tourism industries over the span of next 10-15 years. Union Territories and thus promotional policies and programs for the tourism sector are defined. Tamil Nadu. Delhi and Uttar Pradesh remain the favorite destination among the tourists. The Ministry of Tourism formulates and regulates the national policies for the promotion of the tourism sector.
Maharashtra. Rajasthan and West Bengal. It contains the following policies Target tourism as a major sector for economic growth Focus on domestic tourism Position India as a global brand for tourism Develop integrated tourism circuits Tourist friendly visa process Tax rates rationalization in the hospitality sector Immigration services
Other Government Initiatives 31 villages have been recognized by the Ministry of Tourism. Medical Tourism Industry This is one of the highly growing sectors of the Indian Tourism Industry. Kerala.500 billion to GDP by 2020. 8. Karnataka.
Incredible India: Under this policy the Government carries out its promotional activities through various marketing programs. Bihar. Orissa. Gujarat. Advantages India offers the following advantages when it comes to medical treatment and facilities: The treatment costs are comparatively 30% lower to that of Western countries and also the cheapest in South-east Asia. The Government of India is expecting to generate Rs. The states of which the villages have been identified are Himachal Pradesh.6
The hotel industry is an important division of the Tourism Industry. Tourism Policy The National Tourism Policy was prepared in the year 2002. With years passing by India is becoming a top priority for medical tourism. as it provides quality health treatment at cheaper costs compared to the treatment costs in the USA and other developed nations.
Atethie devo bhava: (guests are equal to God) this policy by the Government aims to make the common people aware who come in contact with the tourist.
Future Outlook The hotel sector is expected to register a positive growth in the next few years. Government of India to be developed as tourism hubs. Sikkim.
. Madhya Pradesh. Assam. The Hotel sector has registered a faster growth than the GDP since the last few years. Tamil Nadu.
Gujarat and South India every year. Infertility treatments cost almost 1/4th of that in the developed countries and services include modern assisted reproductive techniques. Chest X-ray. in transplants. which will. Eco-Tourism Industry Eco. This sector has got quite a high number of tourists specially those who have an attraction for the rural ways of life. Tourism projects have been launched by the Union Tourism Ministry in collaboration with the UNDP.
. 2D echo Color Doppler. Spiritual Tourism Industry India has numerous spiritual destinations which makes India a hot spot for spiritual tourism industry.5 million for the project. such as IVF. coronary risk markers. Rural Tourism Industry Rural tourism industry reflects the rural civilization and culture followed in rural India which is rich in arts and crafts. innumerable tourists across the seas visit the villages in Rajasthan. It has the prime objective of promoting tourism by maintaining the nature as it is and promoting the conservation of wildlife and their habitats. cancer risk markers. cosmetic treatments and many others. Alone from Rajasthan.500-crore industry by 2015. high strength MRI etc are some of the medical services offered in India. audiometric. spirometry. The sector is expected to generate an annual growth of 30%. Future Estimates for the Medical Tourism Industry This sector has immense potential and by 2012.7
The medical staff.3 billion has been estimated to come up. Even without any promotional programs for developing rural tourism. Spiritual tours organized for the tourists all across the country give the tourists an insight into the religiously rich culture of India. as reported by the Confederation of Indian Industry (CII). a business of $2. handicraft exported amounted to about INR4 million in the year 2009. body fat analysis. 9. and a full range of Assisted Reproductive Technology (ART) services. doctors etc have a good command over the English language which makes it easier for the tourists to communicate with them Indian hospitals offer excellent medical facilities in cardiology. joint replacements. which has given US$ 2. make it a Rs. gold standard DXA bone densitometry. comprehensive physical and gynecological examinations. 12 lead ECG. Full body pathology. orthopedics.Tourism is a very responsible form of tourism which encourages sustaining ecological balance and also leading to ecological development.
Airways) Hospitality services (including accommodation in hotels and resorts) Destination
Forms of travel Ship travel: Sea travel has largely been replaced by faster means of travel such as automobiles and airplanes. Road. tours of the areas. The elements of tours consist of. transit trains and high speed long distance trains. buses and taxis. Accommodations along with meals if necessary. sea. Road travel: It is the most popular form of travel and includes various modes such as personal automobiles. due to its speed and coverage. Air Travel: It is the most popular form of international travel. air). Rail travel: the popular forms of rail travel include inter-city trains. Ship. The travel sector covers the following sectors Transportation services (Rail. These can include hotel reservation. meals etc.
. Travel services (transfer to and from the destination).
Travel operators are mainly of two kinds that is Inbound tour operator (domestic tour operator) Outbound tour operator
Inbound tour operator An inbound tour operator is simply a company that makes travel arrangements for arriving tourist from other countries or tourist from within the country.
Tour operator A company that assembles the various elements of tours is known as a tour operator. leisure and business travelers.8
Travel industry The travel industry caters to recreational. Travel (rail. airport transfer. Sightseeing. However it is still used for small trips and leisure cruises. road.
For example let us say that you are a tour company that is located in India.9
Sources of income of a tour operator Service charge. Once the client has agreed for the package. Outbound Tour operator in India takes the requirement of a customer in detail . Type of Accommodation.
. You are an outbound tour operator if you make arrangements for people who want to visit some other country. accommodation. The Outbound Agent in India confirms all the arrangement of as per the itinerary with the destination tour operator. Commission from package tour holidays. No of adults and children traveling etc. and then makes a detailed itinerary. tours of the areas. transportation cost etc. After this he coordinates with his counterpart: The Agent at the destination and work out the cost inclusive of all the necessary elements of the tour. That is to say that one tour operator is of the company from where the tourist belongs and the other where the tourist wants to visit. Short listing of hotels according to the client requirement. Commission from sales (not much these days from airlines). These are the tours booked by the companies for their
employees through tour operator. then the Tour operator customize and pass on the package detail to the client by adding up his margin in it. Outbound tour operator An outbound tour operator is a company which makes travel arrangement for the people of their country to some other country. meals etc. In outbound tours two or more tours operators are involved. These can include hotel reservation. airport transfer. Such as the Destination selection. Commission from hotels can vary according to the hotel policy. Interest. Help in arranging transportation for the client (rail. After that he sends the package detail to you that is hotel cost. You are an inbound operator if you make arrangements for people who are arriving in India for a visit. sea. let us say that you are a tour company that is located in India. travel agency. Job of domestic tour operator Identify itinerary (it include everything from sightseeing. The tour operator of the destination country negotiates the rate with the hotel. road. etc). etc on your behalf.
Incentive packages. Duration of Travel. air).
required papers (passports.10
Work of a travel agent Give advice on destination. visa and
certificate of vaccination) and currency exchange rates to international travelers. car rentals. restaurants. hotel accommodation. tours and recreation. fares and hotels ratings and
accommodations. Advice on weather conditions. tourist attraction and recreation.
To collect information on departure and arrival time.
Provide information on custom regulation. Make arrangements for transportation.
g. Take complete name. then we should also ask him where he is going to stay.Satinder Singh Check Validity – In most cases passport should be valid for at least six months
from the date of departure from the destination country. if he is only buying tickets from us. Check on the Travel Insurance requirements.
In view to generate additional revenue.International At the time of reservations.
Forex. you must check on Seat /Meal Request. E. A Child should have name of the accompanied parent on his/her passport. Inoculations. you must check and offer on the services
he is not buying from us. Travel insurance.
. In view to provide Best of Services. Example Mr. and if we can offer him hotels/ transfers/ Forex / travel Insurance.11
Check list for international tourist Operational Guidelines .
Visa Status – Check if there is enough time available to obtain Visa. Special Request and advise him on Change/Refund/No-Show Clauses.
Names given by client should match the name as on their respective passports.
Canada. Medical Requirements : *As Applicable Visa Fee Time Taken : *As Applicable : *As Applicable
* Please check directly from Embassy or its website for correct info.If passport holder other than Indian. Income Tax paper for the last 3 years. so take care when dealing with such itineraries. Foreign Exchange endorsement / Copy of Credit cards.
With Schengen visa.
Check Nationality . and Australia have stringent norms. Detailed Tour Itinerary. Iceland. designation. Covering letter from the applicant on company's / personal letterhead stating his name.
If it’s Schengen Visa. Netherlands. different regulations apply. 1 Visa application form duly filled in and signed. Greece. Luxembourg. Finland.
. Portugal. you may enter one country and travel freely throughout the Schengen zone. Italy. (OR) * Please Log on to Visa pages online to find out details. Countries like USA. France. Denmark. The 15 Schengen countries are: Austria. Germany. Original Bank Statement for the last 6 months. Norway. UK.12
There should be enough pages available for Visa (2 pages for one visa required) Check the Passport’s Place of Issue – as embassies do not accept applications of
passport issued out of their region. Belgium. Tour Confirmation & Hotel Confirmation. ensure you apply visa to the country of first port of arrival. purpose and duration of visit. 2-4 recent passport size color photographs with white background and on Kodak paper only. Spain and Sweden. Standard Documents required
Passport with validity of more than six months.
In case passenger availing Visa on arrival.
Always advice passenger that the payment due would be calculated as per ROE on the date of payment made.
What is Selling Rate? Rate at which the Bank or Forex Dealer sell currency. please check requisite documents including passport size photographs to be carried along. If not able to identify them. so be careful when accepting currency notes. There is lot of duplicate currency floating in the market.
What is Buying Rate? Rate at which the Bank or Forex Dealer buy currency. note down number of each currency note. TC / Cash currency rates may differ.
. Always check the current rate of Exchange before you accept the payment.85. Example 1USD = INR 45. so please check from your Bank/ Forex Dealer. then to safeguard yourself. Example 1USD = INR 46.
Consider obtaining a second passport for convenience if the traveler is a frequent flyer. Both passports will be simultaneously valid. Export license(s) Find out if a trade license/permit is needed. There are basically four expense categories for corporate travel. or use the Link below to find visa requirements by country.
Visas Check the embassy/consulate’s website for visa requirements. Inoculations Make sure inoculations are completed as soon as possible because inoculations can take several weeks to become effective. Remember that an inoculation certificate may be required when applying for a visa.
. Health Advisories Passport Check validity of traveler’s passport – passports should be valid for at least 6 months after date of arrival in destination country.14
Corporate Travel Corporate travel is the people travelling for purpose related to work from one country to another or from one place to another within the country. Which are as follows? Airlines expense Hotel expense Food and beverages expense
CORPORATE TRAVEL CHECKLIST Travel Advisories Check for travel advisory warnings before booking flights. instructions and forms.
Flights Compare prices using a flight comparison website Check travel policy for traveler's approved class of travel Before booking. compare prices using a flight comparison website like Expedia. Obtain tickets/boarding pass in advance if preferred Hotel Check hotel reviews Make sure the hotel has service amenities (i. insurance requirements Find out if chauffeur drive is required because of country regulations Verify location of collection/drop off point Find out if corporate vouchers are available Find out if maps are provided Taxis/Courtesy Car Note pickup time and exact location of collection point If driver will be carrying a sign. mechanic. standard.e. and air miles details.e. if applicable. incoming/outgoing fax/voicemail) Specify the type of room required (i. dietary requirements. make and model of car. find out what the sign will say.uk Be aware of time zone impact on date/time of arrival Check traveler’s seating preference. garage.. breakdown cover. Note the driver’s mobile number Trains Note train times Obtain train tickets Find out if seat reservation is required Find out if connecting train(s) leave from the same station Get directions from station to venue Driving/Car parking If possible. air conditioning. manual/automatic.
. etc) Specify smoking/non-smoking preference Check if customer parking is available Note booking reservation number Send traveler's flight details to hotel upon confirmation Request that the room is held for late arrival (arrival after 1800 hrs).15
International Driving license Find out if an international driving license/permit is required. keep a record of traveler’s registration no. and any extras such as satellite navigation.co. luggage capacity. single occupancy double.
Translator/escort Check with the applicable tourist board for translators/escorts Hire car Find out what type of hire car the traveler prefers (subject to travel policy). Wi-Fi.
. Airline terminal no.. station. flight nos. check-in times. platform. model and color of car. room reservation no. rail enquiry desk no. Timing/location of meetings and entertainment Name and telephone nos. envelopes) Business cards (with reverse side in country specific language) Meeting papers Weather report for week ahead Advice on dress code for events ‘Hints for Exporters’ booklet Hardcopy of diary for the travel period Photocopy of passport/important docs/credit cards Country specific information. Taxi pickup times. make.16
Check if international breakdown cover required? Find out if you need to reserve a parking space If parking is arranged at client’s premises. flight times. provide traveler’s registration no. advice on local etiquette Extra copy of the itinerary for his household Contact details of others travelling to the same meeting Area map (Google maps) and map/directions to venue.. contact/account details (name written on sign) Train times. hire car pickup/drop off location Details of local currency and suggested daily budget
. name. hotel. address. reservation no. for all arrivals and departures Hotel arrival time. contact details. of overseas contacts Hire car collection/drop off time.
Travel Pack Passport Inoculation certificate Flight Tickets/boarding pass Hotel booking reservation number Travelers cheques Car rental voucher Train tickets Insurance documents Stationery (headed paper. fax no. compliment slips. telephone no. company name. phrasebook. guidebook. address. Health insurance cover Make enquiries about health insurance Spending Money Worldwide Restaurant Search Itinerary Include the following details Name and location of airport Date of travel.
Incentive tourism is usually undertaken as a type of employee reward by a company or institution for targets met or exceeded. The acronym MICE are applied inconsistently with the “E” sometimes referring to Events and the “C” sometimes referring to Conventions.
. MICE are used to refer to a particular type of tourism in which large groups planned usually well in advance are brought together for some particular purpose.17
MICE = Meetings. a profession. Incentive tourism is usually conducted purely for entertainment.
MICE tourism usually consists of a well planned agenda centered on a particular theme.
MICE tourism is a specialized area with its own trade shows (IMEX) and practices. and Exhibitions. Incentives.
Most components of MICE are well understood. Unlike the other types of MICE tourism. often several years. perhaps with the exception of Incentives. or an educational topic. rather than professional or educational purposes. such as a hobby. or a job well done. MICE tourism is known for its flawless planning and demanding clientele. This process of marketing and bidding is normally conducted well in advance of the actual event. Conferences. MICE events are normally bid on by specialized “convention” bureaus located in particular countries and cities and established for the purpose of bidding on MICE activities.
Conventions: A gathering of people to meet and discuss similar issues and activities in a large setting.18
Meetings: it is designed to bring to bring people together for the purpose of exchanging information Incentives: It is a trip that is planned by a company to reward their employees for outstanding services in their desired field.
The source of income is by charging 5% to 10% on the total bill. Exhibitions: An event design to bring together people in the specific industry or closely related industry to come together to show case their product or services to a group of attendees.
furniture. is the projector bright enough. exhibition. air conditioning. with their own cars or is their transportation specially arranged?
Facilities • • • What kind of facilities will you need: main meeting room.19
Organizer’s checklist Location • • Accessibility: is the meeting location easy to reach? Environment: comfort. will you need cameras and screens?
. dinner. accommodation? Can you move from one space to another conveniently and quickly? Soundproofing. lunch. auxiliary spaces. acoustics. ease of concentration
Nature of the event • • • Is the event one-off or a series of events? Calm of nature. experiences or an urban meeting? Homely and cozy or classy and stylish?
When planning your schedule • • Will your guests arrive from near or far? Will they arrive by public transport. spaces for group work. atmosphere. technology
Furniture • • • • • • • Short informative sharing event or information bulletin: rows of chairs All-day seminar or longer: classroom set up (tables and chairs) Training or workshop: group work tables (4–6 people per table) Meeting: conference table (max 20 people per table) Training event or meeting: U-shaped table Evening event or get-together: cocktail set-up (buffet and bar tables) Festive dinner party: banquet setting (8–12 people per table)
Technology • Take note of the size of the space: is the PA loud enough.
suspended items and installations. webcasting and recorded files Are you looking for interaction: voting facilities. heating. lighting
. nationality. visual planning and projectors. and how much time do you need to reserve for eating? What message do you want to convey: health-consciousness. luxury?
Trends • Decoration and presentation: neutral.20
• • • • Visual aspects: lighting technology. following a theme or a corporate image?
Security • • • Security of the site: fire safety. standards for the operations Responsibility of the meeting location: recycling. materials. own staff and meeting location staff
Quality and responsibility • • Quality of the meeting arrangements: quality standard certificates. make an impression. status What is the aim of the catering: to satisfy hunger. video recordings? Will you require professional help with planning or technical support during the event?
Catering • • • • • Nature of the event: working meeting or a party? Participants: gender. air conditioning. security officers. access control Personal safety: first aid. quality of technical execution Required IT solutions: open/closed network. seasonal. or encourage guests to stay longer? Timing and schedule: how hungry are the participants. personal security arrangements (for speakers or participants) Information Security: spaces.
. seating format and size of meeting rooms and other facilities needed each day (incl.)?
Whom do you want to attend? Estimate no.21
Meeting & Event Check List For Big Meetings & Events At the very start Define The purpose and objectives of the meeting . (Develop a relevant media contact list)? Do you need to insure the event? Determine Preferred dates. transportation..to you. No. accessibility for disabled etc. times).). How long would your event be? Do you need to attract guests/delegates by PR.
What is your budget? (Can you get extra funds if needed? Could you get sponsors. What will the guests/delegates gain from participating? Who will be the members of the planning group/event committee?
Who is the decision maker(s)?
Who will be there to help on-site? What do you want to happen? (Work out a preliminary program/agenda). of guests/delegates. Can you be flexible on dates? Where do you want it to take place? (Consider parking. When do you want it to take place? (Remember to check dates for other events). And available optional dates.
Any special requests (e. smoking etc. and standard of bed rooms each day.22
Need for breaks. Any other relevant information. exhibition. Type of guests/delegates.
Consider the offers received: Which facilities will best accommodate your event? Which will best live up to the expectations of the guests/delegates? Who will be the best partner to work with? Which venue best meets your budget. Budget.
. A rough draft of the program.) on the response form. dinners.
Prepare invitations. Allow the guests/delegates to note their individual requirements (dietary. State your preference packages &/or itemized rates. stage). No.
Inspect the considered event venue(s). receptions etc. When you need the offer. lunches. Book the event venue(s) and main services
Consider the need for printed material and prepare a timeline for producing it.g.
(E. Start preparing a scenario (to do list with responsible persons assigned). Remember to note special requests (VIPs etc.
1 month prior to the event Choose and confirm catering and menus Check development of speakers presentation (Remind speakers of presentation due dates. Send rooming list to the hotel. of meetings rooms. Prepare your event budget. Check budgets from similar meetings to ensure that all is included. Order gifts and amenities. for copying/production of handouts). (Updating minimizes your cancellation/reduction costs). Consider the unexpected. Confirm guests/delegates participation. guests/delegates etc.
. Finalize of printed material production.).g.23
3 months prior to the event Update your reservation (no. Prepare press release for your event. what happens if one of your speakers falls sick?) + prepare contingency plans Invite guests/delegates. Hold a pre-event meeting with your venue contact to go through the programmed.). Order signs and printed material. Check and order speakers' technical equipment requirements. Check and order speakers' for transportation requirements. bed rooms.
If you are using your own AV.
Upon arrival at the venue / 1 day before event Hold a pre-event meeting with your venue contact to go through the programmed. Make sure that all greeters.just in case. Aim at getting to bed early . smile and have a great event!
After the event
. Personally check that all material has arrived and is in good condition. Check and order speakers' technical Prepare a master copy of all your printed material to bring with you . Call up contacts to get confirmation of coverage. check that it functions and that you have all necessary cords. who has the authority to sign bills and order any extras. Prepare a staff briefing kit (programmed. are on-site. Advise the event venue (and other relevant suppliers).24
One week prior event Send material to arrive at the hotel 48 hours before your arrival. plugs etc.).and get a good start!
1 hour before event Check all event rooms. Send out your event press release. briefed and ready to go
During the event Relax. Prepare name badges. contact telephone list etc. helpers etc. scenario. Confirm all deliveries and pick-ups.(advise the hotel to expect the material) Make arrangements to return material to your office after the event.
(Present you feed-back and feedforward). Check the invoice. Pay the invoices from suppliers. staff etc.25
Meet with your venue contact to review the event. Make notes for the next event. Send thank-you notes to the speakers. Fill out the event evaluation form. sponsors.
Siddharth Jain. It is run by a team of young and energetic professionals fully conversant with modern day’s travel trade and its practices that have background with various travel agencies. Beside that they also assist their customer in booking the hotel of their choice and try to provide the best alternative choice to the customer. internet.in is an online travel company catering to the travel as well as to the hospitality industry.in is an IATA recognized agency in India. The office of Click2travel. They act as a facilitator in getting tours. They provide their customers with complete travel solution.
Company’s Profile Click2travel. fax. being effectively maintained wit telephone. They assist the customer in making their package tours according to their requirement. Click2travel.in one of the India’s travel company was started in 2008 by Mr.26
Introduction to the company Click2travel. groups and corporate events organized along with both air and ground transportation reservation done.
.in is located in Darya Ganj. and computer networking and computer reservation system to meet up the demand of their clients. New Delhi. The office is well equipped with the external and internal communication system.
Kamyab InfoTech PVT Ltd Click2travel. headed by Mr. Their industry experience extends to providing solutions to several key industries such as the Banks. Shalini Jain . sales or business development. which in turn brings in a more than 100% satisfied customer that keeps coming back with all their travel needs and plans.in. Siddharth is skilled in all fields of the trade.Founder Director Siddharth Jain. Siddharth has an impressive knowledge of the field which he has gained over a decade and work credits with companies like Carlson Wagon Lit. BTI Sita. Kamyab InfoTech is IT Solution Company based in New Delhi and Mumbai.in is developed through Kamyab InfoTech. IT Companies & Travel Companies. Stores & Super markets.in has passionately created an online travel service Click2travel. be it operations. American Embassy Travel Management Centre. Air Sahara & Journey mart. the founder of Click2Travel.in her team is constantly striving for a 99% client conversion rate. Financial Institutes. which provides us e-business solutions and application management services to keep our operations sailing smoothly. He is well versed with the challenges that the world of hospitality has to offer. They are our technology partners. She is the operational head of Click2Travel. A thorough professional and a perfectionist. American Express and Carlson Wagonlit. Shalini has been in the industry for 11 years and has worked with multi-nationals like Holiday Inn. Neeraj Jain.Director She has vivacious personality full of positive attitude and proficient in nature.27
The management Siddharth Jain . Shalini started a successful offline Tour Operator Company in the Year 2004. Retailer.
Vision and Values Mission: To push the leading edge of travel and give the added value of services to our guest. Hotel reservation services Leisure trips Luxury Cruises Tour packages within India Tour packages outside India Car rental services Corporate/incentive tour Airlines deals Tailor made vacations Religious tours Conferences and incentives
. Vision: To be among the top travel agency in the country.28
Mission. The cost effective and well organized tour packages are sure to satisfy their customer. Values: To create value for guest. be ethical and trust and respect each other
Unique Selling Point
To customized travel packages as per client requirement. They try to keep their client with updated information about the hotel reservation. incentive tour packages etc. To make hotel reservation according to the customer will. Communication route is simplified.
Services Click2travel. corporate.in is a coming up Travel Company in India which provides its client with a wide range of services. The company ensures that their customer is offered with the best of the Hospitality. tour packages. The company also organizes group tours and tries to give its customer the best value of their money.
. After that give the best hotel reservation price to the client and once he/she has confirmed the booking ask him to message the conformation on yours email id. If the rooms are available ask for the various packages that are offered by the hotel along with their rates. Also ask if the rate is inclusive of tax or they are extra. If the travel agent has a tax deduction certificate then 10% tax would not be deducted from the travel agent commission where as if they don’t have it then the hotel deduct 10% amount from the agent commission.29
Procedure for hotel reservation
Call at the hotel room reservation. Then ask for the Travel Agent Commission. Ask for the child policy of the hotel. agents receive a 10% commission on booking in hotels where as it can vary depending upon the hotel policy. After all this is done say thank you. Also ask for extra bed cost if required. Check the availability as per the client requirement. Greeting the person and asking his or her name.
Also in the beginning of my training I got to work on a project luxury resort which is going to open at the region of Dehradun the capital of Uttrakhand. Company also deals in hotel booking and air deals. I got to work on the room reservation for our client. How to make itinerary and to modify it according to the customer need.
Scope of study While working with Click2trave. to do air ticket billing on Yatra software and to handle the customer queries. The company also has tailor made packages for its clients. The company also deals in group tour.30
Research Methodology Objective
To understand what customer wants in their tour packages.in as a trainee I got to learn how to make itineraries. hotel booking and Airline reservation and how to organize and modify the plan according to the customer need.
Facts and Findings The company mainly deals in outbound tours.
What is VISA service tax charge and how it is applied?
VISA service tax charge is 10. breakfast.64% where as for international air ticket it is 1.
What are different types of meal plan and what all things it contains?
There are four different types of meal plan that is European plan (EP): in this just the reservation of room is involved in price Continental plan (CP): in this plan room and breakfast is included in price Modified American Plan (MAP): in this plan room.
. lunch and dinner are included in price. lunch/dinner is included in price American plan (AP): in this plan room. breakfast.31
FAQ of accounts department
What do you mean by TDS?
TDA means Tax Deduction at Source
Is TDS different
TDS is 10% on commission
What is the service tax on airlines ticket?
For domestic air ticket the service tax is .24%.30% and it is applied on service charge.
. Check-in may require the presentation of payment. usually a hotel. To void. the number of rooms actually available for use on a given day. Bed and breakfast. Cancel. APAI: American plan All Inclusive. 1. Include all three meals and all taxes. a provision which allows for cancellation by one of the parties. have no connecting doors. usually upon payment of a penalty. B&B: n. or other documentation or identification. as a reservation. Check-out: A procedure whereby a hotel guest formally leaves the hotel and settles his or her bill. eliminating rooms not available due to damage. rooms. AP: American plan is a meal at a hotel or resort in which three meals a day are included in the price. without charge. while next to each other. the latest time a guest may leave without being charged for another night's lodging. Check-in time. In hotels. Availability: The current inventory of seats. repairs.32
FAQ hotels Accommodation: any room sold to a customer Adjoining rooms: Hotel rooms which. Basis two: Another term for double occupancy. sometime referred to as full American plan. Complimentary: Free. Available rooms: In a hotel. To indicate an item has been processed. reservations. etc that can be sold or reserved. Cancellation penalty: An amount deducted by a supplier from a refund of prepaid funds when a reservation is cancelled. 2. Check-in: A procedure whereby a hotel guest is registered as having arrived. cabins. as a check. Cancellation clause: In a contract. Buffet: A serve-yourself meal featuring several choices in each course. Amenities: The facilities and features of a property. American plan: A meal plan at a hotel or resort in which three meals a day are included in the price. All inclusive: One price covers all listed elements of the package. Check-out time. Sometimes referred to as Full American Plan. In hotels. and so forth. the earliest time at which a room will be available.
Accommodations that do not include meals FAP: Full American plan. Invoice: A business document detailing goods or services provided and requesting payment. Double-double. Tariff: A schedule of fares or prices. Double occupancy rate: The rate charged when two people will occupy a room. Twin: A hotel room containing two single beds. MAP: Modified American plan includes breakfast and one major meal and all taxes.33
Confirmation: The official acceptance of a booking by the supplier CP: Continental plan includes only breakfast. double occupancy. EP: European plan.
. PPDO: Per person. In-out dates: Dates on which a guest arrives and leaves. CPAI: Continental Plan includes only breakfast and all taxes. apartment. suite. Modified American plan: A hotel rate that includes two meals daily. usually breakfast and dinner. Inclusive rates: Room rates that include tax. includes breakfast and one major meal and all taxes. Twin-double: A hotel room with two double beds sometimes called a double-double. A hotel room with two double beds sometimes called a twin double. MAPAI: Modified America Plan. etc economy class.
F: First class Fare: A paying passenger on a plane. CNL: Cancel. Add-ons: Extra flight at extra cost Amendment: Changes to your booking. the unique two. Class: Letter used to book your flight reservation. CT. as of an airline ticket. C: Business class Cancel: To void.
FAQ for air lines A: First class discounted
Airline codes: Specifically. Code share: Flight operated by another airline.or three-digit indicators that identify specific airlines in CRS systems. Circle trip. also called a domestic carrier. Bulk fare: A fare available only when buying blocks of seats. before tax has been added. B: Coach Economy discounted Base fare: The fare. more loosely. Child: Person 2-11 years. Conditions: Rules pertaining to this air fare. APT: Airline passenger tariff Availability: The current inventory of seats that can be sold or reserved. D: Business class discounted Domestic airline: An air carrier that provides service within its own country. Commissions are calculated on the base fare. Domestic fare: Fare charged for travel within a country. all such unique indicators. as a reservation. including those that identify airports. Carrier: Refers to the name of the airline you are travelling.
Q: Coach Economy R: Supersonic
. P: First class premium Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. Non-refundable: No refund value. OW: one way journey.35
H: Coach Economy discounted IATA: International Air Transport Association. the maximum distance you can fly in air miles. PNR: Passenger. Name. No show: This occurs when customer or group has made a confirmed reservation and fails to check in. Net fare. K: Thrift L: Thrift discounted Nominated carrier: The airline you can fly. Inventory: Refers to the number of rooms and specific room types available for sales in a hotel. Normal fare: An airline fare for a completely unrestricted ticket. One-way trip: Any trip for which a return leg has not been booked. Non-endorsable: No changing of airlines/carriers. M: Coach Economy discounted MPM: Maximum permitted mileage. Reference. Non-reroutable: No changing of destinations. net rate: The fare after commission. Open jaw: Fly into one city and out of another city at no penalty. J: Business class premium Joint fare: The fare charged for travel that utilizes more than one airline. This fare is agreed on by the airlines involved. Mileage: The amount of miles permitted to be flown on an air fare.
Roundtrip: A trip. Surcharges: Extra cost involved. Upgrade: To move to the next higher category. TKNO: Ticket number TKTL: Ticket time limit. STPC: Airline pays for your accommodation at the stopover. Ticket on departure: A ticket that will be picked up by the passenger at the airport. Transit: Stopover and change plane. Season: Different times of the year for travel have different fares. Unrestricted fare: A higher fare for a ticket offering maximum flexibility. as to upgrade a passenger from tourist to business class. Ticket stock: Blank airline tickets. usually to obtain a lower fare. Split ticketing. V: Thrift discounted W: Coach Economy premium Y: Coach Economy
. RT: Round trip. Transit visa: A limited-term visa issued solely to allow passage across or through the issuing country's territory. Stopover: When you leave the airport for more than 24 hours.36
S: Standard Class T: Coach Economy discounted Reissue: Changes requiring a new ticket to be issued. Ticket designator: An airline code. as on an airline. Rerouting: Changes to flight routing. to a single destination and back. Creating two separate tickets for a single journey. usually indicating a discounted fare. R T Fares: Return journey fares.
FAQ for travel industry Accreditation: Approval given by various trade associations to a travel agency allowing the sale of tickets and other accommodations. museum admissions. Add-on: Anything optional purchased by a passenger. CRN Cash refund notice. Inclusive tour: A tour package that bundles transportation and lodging along with additional services such as transfers. sightseeing. ADVR: Advise as to rate. All-in: All inclusive. Full service agency location: A branch of an agency that provides customers both reservations and ticketing Inclusive Rates: Rates that include tax. without charge. Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. Destination: Place to which a person is traveling or a thing is sent. IATA: International Air Transport Association. society. Client: A term used for a customer. usually to indicate an on-going relationship. as in tour arrangements. All inclusive: One price covers all listed elements of the package. as a tour. COD: Cash on delivery. or culture of a region. Inbound operator: A person or company providing inbound services. usually for travel agents and other industry personnel intended to acquaint them with a new destination or new procedures. Complimentary: Free. Briefing tour: A tour. Cultural tourism: Travel to experience the arts or history of a location or travel to immerse oneself in the language. ADVN: Advise as to names. and so forth In-out dates: Dates on which a guest arrives and leaves.
. Incentive travel: Travel that is given to employees as a reward for outstanding performance. AVS: Availability status messages.
In an airline booking. Leisure travel: Travel undertaken for pleasure.38
Itinerary: The route of travel. Net amount: The amount due to supplier after the commissions had been deducted. minus a service fee. Passenger name record: A file on a computerized reservation system containing all the information relating to a specific booking. Package: A travel product bundling several distinct elements. MAAS: Meet and assist. may be applied to another trip in many cases.
. PPR: Passenger profile record. The amount of the ticket. such as air travel. TQM: Total Quality Management TA: Travel agent. times. and a hotel. Often used to indicate a trip of seven days or longer. Also called "personal name record Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. Surface: On land. etc. Point of embarkation. Non-refundable: Of a ticket. Service charge: A fee charged by travel agencies for providing non-commissionable services. supplied to the hotel prior to guest arrival. Net rate: These are rates with commission deducted at source. a rental car. Land only: A fare rate that doesn't include air transportation. in an itinerary. Supplier: In the travel industry. Markup: The sum of money or percentage added to a wholesale or purchase price to arrive at the retail or resale price. Outbound: Referring to the leg of the journey departing the city of origin to the destination or destinations. T&E: Travel and entertainment. as opposed to business travel. point of origin: Where a journey begins. any company providing travel services to the public. no moneys will be returned should the trip be cancelled. referring to travel over land that does not involve an aircraft. regardless of its purpose. a list of flights. Rooming list: A list of guest names and room dates for a group. A package is distinguished from a tour by virtue of the fact that it combines fewer elements.
Tourism: The activity of travel for pleasure. Through fare: Fare to a foreign destination reached via a gateway city. and other information sent to a passenger by a tour company. Tourist trap: Derogatory term for any attraction appealing to tourists but considered to be in bad taste or to give poor value for the money. Tour conductor: An employee of or contractor to a tour operator who accompanies and is in overall charge of a Tour documents: A packet of tickets. Travel agency: Usually used in the travel industry to refer to an ARC-appointed storefront retailer. Tire kicker: A customer who asks a travel agent for recommendations or quotes but who never actually makes a booking. Travel consultant: An alternative term for travel agent. Travel counselor: An alternate term for travel agent. such as from the airport to a hotel or vice versa. TAC: Travel agency commission. TO: Tour order. either as a way of rewarding a purchase or to attract business. often included as an element of a tour. Transfer: The transportation of a passenger between two points. Travel agent: Any person who sells travel products on a commission basis. Tourist: A leisure traveler. Tour operator: A company that assembles the various elements of a tour. Ticket: A formal travel document representing a contract between the traveler and the supplier. instructions. vouchers. or escort by groups. A person with specific knowledge of the travel industry hired on a contract basis to provide advice.39
TAAD: Travel agent automated deduction. itineraries. Throwaway: Any item given away for free.
. Tours typically involve the use of a guide. Tour: A travel product in which several elements are bundled together and sold as a unit. An area of a tourist destination that has become over-commercialized. or services to a company. host. guidance.
XO: Exchange order. Wholesaler rate: A non-commissionable rate for a product such as a hotel room that is extended to tour operators and packagers. more frequently. travelogue: A documentary film or video extolling the attractions of a specific travel destination or group of destinations Trip: In the travel industry. Trave log. when validated by a travel agency. such as a letter of invitation from an approved organization or a receipt for confirmed bookings. a tour operator. Visa expediter: A person or company charging a fee to procure visas another travel documents Visa support: Any documentation. Weather tourist: A person who travels to view meteorological events such as hurricanes and tornadoes. Accountable document: Any piece of paper that. Wholesaler: Any company that sells to retailers as opposed to the general public. Visa: A document or. regardless of whether an overnight stay is involved Vendor: In the travel industry.
. any supplier of travel products or services. Accountable manual documents: Blank ARC ticket stock used to hand-write tickets.
FAQ Accounts Account Executive: Person responsible for management of office. ADR: Average daily rate. a stamp in a passport authorizing the bearer to visit a country for specific purposes and for a specific length of time. any journey of more than 100 miles from a person's home.40
Travel partner: A travel supplier that participates in a frequency marketing program operated by another travel supplier. has a monetary value and which must be accounted for to the ARC. required by a foreign government before a visa will be issued.
Net profit: Profit after all expenses has been taken into account.41
Commission: A percentage of a sale price paid to a salesperson as payment for making a sale.resavenue.co.com/faq/tits.html http://www.mysiatravel. CRN Cash refund notice.corporatetravel. a deduction taken to account for the decline in value of assets.com/Faqs-on-tours. TAC: Travel agency commission. Depreciation: In taxation.aspx
http://www.com/support-files/corporatetravelplanningchecklist. over a period of time. such as machines used in a business.jsp
References Internet http://www.personal-assistant-tips. Service charge: A fee charged by travel agencies for providing non-commissionable services.pdf http://www. Fortnight: A period of two weeks Invoice: A business document detailing goods or services provided and requesting payment. Net rate: These are rates with commission deducted at source. Used to offset the cost of acquiring the asset. Depreciable asset: Any property owned by a business that is subject to depreciation for tax purposes. Net amount: The amount due to supplier after the commissions had been deducted.