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Project Report

Project Report

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Published by: Rajat Makkar on Jan 21, 2012
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  • Introduction to Indian tourism industry
  • Overview of India Tourism Industry
  • Different Sectors of Tourism Industry in India
  • Tourism and Hospitality Industry
  • Tourism Policy
  • Other Government Initiatives
  • Future Outlook
  • Medical Tourism Industry
  • Advantages
  • Future Estimates for the Medical Tourism Industry
  • Spiritual Tourism Industry
  • Rural Tourism Industry
  • Eco-Tourism Industry
  • Travel industry
  • The travel sector covers the following sectors
  • Forms of travel
  • Tour operator
  • Inbound tour operator
  • Job of domestic tour operator
  • Sources of income of a tour operator
  • Outbound tour operator
  • Work of a travel agent
  • Check list for international tourist
  • Operational Guidelines - International
  • At the time of reservations
  • Visa
  • What is Buying Rate?
  • What is Selling Rate?
  • Corporate Travel
  • Travel Advisories
  • Inoculations
  • Passport
  • Visas
  • Export license(s)
  • International Driving license
  • Flights
  • Translator/escort
  • Hire car
  • Taxis/Courtesy Car
  • Trains
  • Driving/Car parking
  • Health insurance cover
  • Spending Money
  • Worldwide Restaurant Search
  • Itinerary
  • Travel Pack
  • Exhibitions
  • Organizer’s checklist
  • Location
  • Nature of the event
  • When planning your schedule
  • Facilities
  • Furniture
  • Technology
  • Catering
  • Trends
  • Security
  • Quality and responsibility
  • Meeting & Event Check List For Big Meetings & Events
  • At the very start
  • Define
  • Determine
  • Inspect the considered event venue(s)
  • Consider the offers received:
  • Book the event venue(s) and main services
  • Consider the need for printed material and prepare a timeline for producing it
  • Invite speaker
  • 3 months prior to the event
  • 1 month prior to the event
  • One week prior event
  • Upon arrival at the venue / 1 day before event
  • 1 hour before event
  • During the event
  • Introduction to the company
  • Company’s Profile
  • The management
  • Siddharth Jain - Founder Director
  • Shalini Jain - Director
  • Kamyab InfoTech PVT Ltd
  • Mission, Vision and Values
  • Unique Selling Point
  • Services
  • Procedure for hotel reservation
  • Research Methodology
  • Objective
  • Scope of study
  • Facts and Findings
  • FAQ of accounts department
  • Hotel
  • FAQ hotels
  • FAQ for travel industry
  • Point of embarkation, point of origin: Where a journey begins
  • FAQ Accounts
  • References






SUBMITTED TO: Anjali Khanna(HOD)

Table of content

1. 2. 3. a. b. c. d. 4. a. b. c. 5. 6. 7. 8. 9.

Acknowledgement Overview of India tourism industry. Different sectors of tourism industry in India Tourism and hospitality industry Structure of the industry Tourism policy Other government initiatives Future outlook Medical tourism industry Rural tourism industry Eco tourism industry Travel industry Forms of travel Tour operator Inbound tour operator Job of domestic tour operator

10. Sources of income of a tour operator 11. Outbound tour operator 12. Check list for International Tourist a. b. c.
At the time of reservation Visa FOREX

13. Corporate travel a.
Corporate travel check list

14. MICE (Meetings, Incentives, Convocation and Events)

3 a. b.
Organizers check list Meeting and Events check list

15. Introduction to company 16. Company’s profile 17. The management 18. Mission, Vision and Values 19. Unique selling point 20. Services 21. Procedure for hotel reservation 22. Research methodology a. b. c. Objective Scope of study Facts and findings

23. Frequently asked questions

ACKNOWLEDGEMENT First of fall I would like to thank the Director of Click2Travel.in for giving me the opportunity to do my two-month project training in his esteemed organization. I am highly obliged to Mr. Siddharth Jain for granting me to undertake my training at Click2Travel.in.I express my thanks to all team members under whose able guidance and direction, I was able to give shape to my training. Their constant review and excellent suggestions throughout the project are highly commendable.


Introduction to Indian tourism industry Indian Tourism Industry is the major service industry in the country. The prime authority for the development, management and promotion of tourism industry in India is the Ministry of Tourism which also runs the Incredible India Campaign.

Overview of India Tourism Industry Tourism in India contributes around 6.23% of the national GDP and is responsible for generating 8.78% of the overall employment in India.

As of 2008, the Indian tourism industry generated about US$ 100 billion and around US$ 275.5 billion of revenue is expected to be generated by 2018.

The growth rate has been expected to be 9.45% annually.

Figures of 2009 indicate that around 5.11 million foreign tourists visited India that year, mostly coming from the USA and UK and domestic tourism touched high figures of 650 million. The highest share was taken by the states of Andhra Pradesh, Uttar Pradesh and Tamil Nadu.

5  Rajasthan. Indian hospitality industry's excellent growth has been primarily due to the following reasons    Strong GDP performance Developing stronger ties with nations all across the world Encouraging foreign investment Structure of the Industry .  Different Sectors of Tourism Industry in India the different sectors of the Indian Tourism Industry are enlisted below: Tourism and Hospitality Industry A brief: The Indian Tourism Industry has registered a remarkable growth both in the volume of foreign tourists and the overall revenue compared to the International Tourism Industry. It collaborates with various Central agencies. State Governments. The World Travel and Tourism Council (WTTC) have counted India and China as among the fastest growing tourism industries over the span of next 10-15 years. Tamil Nadu. The Ministry of Tourism formulates and regulates the national policies for the promotion of the tourism sector. Delhi and Uttar Pradesh remain the favorite destination among the tourists. Union Territories and thus promotional policies and programs for the tourism sector are defined. Maharashtra.

8.  Incredible India: Under this policy the Government carries out its promotional activities through various marketing programs. Madhya Pradesh. The Hotel sector has registered a faster growth than the GDP since the last few years. Rajasthan and West Bengal. Gujarat. Advantages India offers the following advantages when it comes to medical treatment and facilities:  The treatment costs are comparatively 30% lower to that of Western countries and also the cheapest in South-east Asia. Assam. Maharashtra. The Government of India is expecting to generate Rs.6 The hotel industry is an important division of the Tourism Industry. as it provides quality health treatment at cheaper costs compared to the treatment costs in the USA and other developed nations. . Medical Tourism Industry This is one of the highly growing sectors of the Indian Tourism Industry.500 billion to GDP by 2020.  Atethie devo bhava: (guests are equal to God) this policy by the Government aims to make the common people aware who come in contact with the tourist. Kerala. Orissa. Government of India to be developed as tourism hubs. Tourism Policy  The National Tourism Policy was prepared in the year 2002. Tamil Nadu. Karnataka. With years passing by India is becoming a top priority for medical tourism. The states of which the villages have been identified are Himachal Pradesh. Bihar. Sikkim. It contains the following policies      Target tourism as a major sector for economic growth Focus on domestic tourism Position India as a global brand for tourism Develop integrated tourism circuits Tourist friendly visa process Tax rates rationalization in the hospitality sector Immigration services   Other Government Initiatives 31 villages have been recognized by the Ministry of Tourism.  Future Outlook The hotel sector is expected to register a positive growth in the next few years.

5 million for the project. as reported by the Confederation of Indian Industry (CII). Future Estimates for the Medical Tourism Industry This sector has immense potential and by 2012.  Infertility treatments cost almost 1/4th of that in the developed countries and services include modern assisted reproductive techniques. The sector is expected to generate an annual growth of 30%. This sector has got quite a high number of tourists specially those who have an attraction for the rural ways of life. a business of $2. coronary risk markers. and a full range of Assisted Reproductive Technology (ART) services. Gujarat and South India every year. Rural Tourism Industry Rural tourism industry reflects the rural civilization and culture followed in rural India which is rich in arts and crafts. spirometry. orthopedics. handicraft exported amounted to about INR4 million in the year 2009. Chest X-ray. in transplants. which has given US$ 2. . Spiritual tours organized for the tourists all across the country give the tourists an insight into the religiously rich culture of India. innumerable tourists across the seas visit the villages in Rajasthan. Eco-Tourism Industry Eco.  Full body pathology. make it a Rs. cosmetic treatments and many others. 9. 12 lead ECG.7  The medical staff. Even without any promotional programs for developing rural tourism.Tourism is a very responsible form of tourism which encourages sustaining ecological balance and also leading to ecological development. gold standard DXA bone densitometry. 2D echo Color Doppler. high strength MRI etc are some of the medical services offered in India. cancer risk markers. Spiritual Tourism Industry India has numerous spiritual destinations which makes India a hot spot for spiritual tourism industry. joint replacements. such as IVF. body fat analysis. doctors etc have a good command over the English language which makes it easier for the tourists to communicate with them  Indian hospitals offer excellent medical facilities in cardiology. Alone from Rajasthan. which will.500-crore industry by 2015. Tourism projects have been launched by the Union Tourism Ministry in collaboration with the UNDP.3 billion has been estimated to come up. It has the prime objective of promoting tourism by maintaining the nature as it is and promoting the conservation of wildlife and their habitats. comprehensive physical and gynecological examinations. audiometric.

The elements of tours consist of. sea. tours of the areas. Airways) Hospitality services (including accommodation in hotels and resorts) Destination Forms of travel  Ship travel: Sea travel has largely been replaced by faster means of travel such as automobiles and airplanes. These can include hotel reservation. Road. transit trains and high speed long distance trains. Rail travel: the popular forms of rail travel include inter-city trains. air). Accommodations along with meals if necessary. The travel sector covers the following sectors    Transportation services (Rail. airport transfer. road.     Travel (rail. Travel services (transfer to and from the destination). meals etc. Road travel: It is the most popular form of travel and includes various modes such as personal automobiles. leisure and business travelers. Sightseeing. However it is still used for small trips and leisure cruises. Ship. buses and taxis.8 Travel industry The travel industry caters to recreational. .    Tour operator A company that assembles the various elements of tours is known as a tour operator. Air Travel: It is the most popular form of international travel. Travel operators are mainly of two kinds that is   Inbound tour operator (domestic tour operator) Outbound tour operator Inbound tour operator An inbound tour operator is simply a company that makes travel arrangements for arriving tourist from other countries or tourist from within the country. due to its speed and coverage.

Type of Accommodation. sea. That is to say that one tour operator is of the company from where the tourist belongs and the other where the tourist wants to visit. road. Such as the Destination selection.  Incentive packages. No of adults and children traveling etc. You are an outbound tour operator if you make arrangements for people who want to visit some other country. You are an inbound operator if you make arrangements for people who are arriving in India for a visit. transportation cost etc. For example let us say that you are a tour company that is located in India. Duration of Travel. air). travel agency.9 For example. These are the tours booked by the companies for their employees through tour operator. Job of domestic tour operator    Identify itinerary (it include everything from sightseeing. The Outbound Agent in India confirms all the arrangement of as per the itinerary with the destination tour operator. and then makes a detailed itinerary. Outbound Tour operator in India takes the requirement of a customer in detail . Commission from sales (not much these days from airlines). Commission from hotels can vary according to the hotel policy. Sources of income of a tour operator     Service charge. The tour operator of the destination country negotiates the rate with the hotel. etc on your behalf. then the Tour operator customize and pass on the package detail to the client by adding up his margin in it. . meals etc. Outbound tour operator An outbound tour operator is a company which makes travel arrangement for the people of their country to some other country. After this he coordinates with his counterpart: The Agent at the destination and work out the cost inclusive of all the necessary elements of the tour. Once the client has agreed for the package. After that he sends the package detail to you that is hotel cost. etc). Help in arranging transportation for the client (rail. accommodation. tours of the areas. In outbound tours two or more tours operators are involved. Commission from package tour holidays. Interest. These can include hotel reservation. airport transfer. Short listing of hotels according to the client requirement. let us say that you are a tour company that is located in India.

Make arrangements for transportation.   Provide information on custom regulation. visa and certificate of vaccination) and currency exchange rates to international travelers. tours and recreation. tourist attraction and recreation. Advice on weather conditions.10 Work of a travel agent   Give advice on destination. fares and hotels ratings and accommodations.  To collect information on departure and arrival time. car rentals. . restaurants. hotel accommodation. required papers (passports.

11 Check list for international tourist Operational Guidelines .  A Child should have name of the accompanied parent on his/her passport. you must check on Seat /Meal Request. you must check and offer on the services he is not buying from us. Example Mr.  In view to provide Best of Services.  In view to generate additional revenue.  Take complete name.  Check on the Travel Insurance requirements. Special Request and advise him on Change/Refund/No-Show Clauses. E.g.  Names given by client should match the name as on their respective passports. .International At the time of reservations. then we should also ask him where he is going to stay.  Visa Status – Check if there is enough time available to obtain Visa. Inoculations. Travel insurance. and if we can offer him hotels/ transfers/ Forex / travel Insurance. Forex.Satinder Singh  Check Validity – In most cases passport should be valid for at least six months from the date of departure from the destination country. if he is only buying tickets from us.

Greece. Countries like USA. The 15 Schengen countries are: Austria. UK. Luxembourg. (OR) * Please Log on to Visa pages online to find out details. France.  Original Bank Statement for the last 6 months. Netherlands.  Standard Documents required  Passport with validity of more than six months.  2-4 recent passport size color photographs with white background and on Kodak paper only. Spain and Sweden. Medical Requirements : *As Applicable Visa Fee Time Taken : *As Applicable : *As Applicable * Please check directly from Embassy or its website for correct info.  Detailed Tour Itinerary. Canada. you may enter one country and travel freely throughout the Schengen zone. Italy. Germany. so take care when dealing with such itineraries. Belgium.  Check Nationality . Finland. Portugal.  If it’s Schengen Visa.  Tour Confirmation & Hotel Confirmation. ensure you apply visa to the country of first port of arrival. purpose and duration of visit. designation. With Schengen visa.12 Visa  There should be enough pages available for Visa (2 pages for one visa required)  Check the Passport’s Place of Issue – as embassies do not accept applications of passport issued out of their region.If passport holder other than Indian.  1 Visa application form duly filled in and signed.  Income Tax paper for the last 3 years. and Australia have stringent norms. Denmark. .  Covering letter from the applicant on company's / personal letterhead stating his name. different regulations apply. Iceland.  Foreign Exchange endorsement / Copy of Credit cards. Norway.

. There is lot of duplicate currency floating in the market. TC / Cash currency rates may differ. so be careful when accepting currency notes. Always check the current rate of Exchange before you accept the payment.85.10. note down number of each currency note. Example 1USD = INR 46. so please check from your Bank/ Forex Dealer.13 In case passenger availing Visa on arrival. Example 1USD = INR 45. please check requisite documents including passport size photographs to be carried along.    What is Buying Rate? Rate at which the Bank or Forex Dealer buy currency. then to safeguard yourself. What is Selling Rate? Rate at which the Bank or Forex Dealer sell currency. If not able to identify them. FOREX  Always advice passenger that the payment due would be calculated as per ROE on the date of payment made.

Inoculations Make sure inoculations are completed as soon as possible because inoculations can take several weeks to become effective. There are basically four expense categories for corporate travel. instructions and forms.     Visas Check the embassy/consulate’s website for visa requirements.  Export license(s) Find out if a trade license/permit is needed. or use the  Link below to find visa requirements by country. Both passports will be simultaneously valid.14 Corporate Travel Corporate travel is the people travelling for purpose related to work from one country to another or from one place to another within the country. Consider obtaining a second passport for convenience if the traveler is a frequent flyer.  . Remember that an inoculation certificate may be required when applying for a visa. Health Advisories Passport Check validity of traveler’s passport – passports should be valid for at least 6 months after date of arrival in destination country. Which are as follows?    Airlines expense Hotel expense Food and beverages expense  Transportation expense CORPORATE TRAVEL CHECKLIST Travel Advisories Check for travel advisory warnings before booking flights.

uk Be aware of time zone impact on date/time of arrival Check traveler’s seating preference. standard.co. Wi-Fi.15 International Driving license Find out if an international driving license/permit is required.e. if applicable.. Obtain tickets/boarding pass in advance if preferred Hotel Check hotel reviews Make sure the hotel has service amenities (i. dietary requirements. air conditioning. etc) Specify smoking/non-smoking preference Check if customer parking is available Note booking reservation number Send traveler's flight details to hotel upon confirmation Request that the room is held for late arrival (arrival after 1800 hrs).e. garage. luggage capacity. mechanic. and any extras such as satellite navigation.                Translator/escort  Check with the applicable tourist board for translators/escorts Hire car  Find out what type of hire car the traveler prefers (subject to travel policy). find out what the sign will say. keep a record of traveler’s registration no. and air miles details. make and model of car. breakdown cover. manual/automatic. compare prices using a flight comparison website like Expedia. single occupancy double. Flights Compare prices using a flight comparison website Check travel policy for traveler's approved class of travel Before booking. incoming/outgoing fax/voicemail) Specify the type of room required (i.  Note the driver’s mobile number Trains  Note train times  Obtain train tickets  Find out if seat reservation is required  Find out if connecting train(s) leave from the same station  Get directions from station to venue Driving/Car parking  If possible. .  insurance requirements  Find out if chauffeur drive is required because of country regulations  Verify location of collection/drop off point  Find out if corporate vouchers are available  Find out if maps are provided Taxis/Courtesy Car  Note pickup time and exact location of collection point  If driver will be carrying a sign.

model and color of car.  Airline terminal no. rail enquiry desk no. telephone no. make. flight times. station.. platform. hire car pickup/drop off location  Details of local currency and suggested daily budget . Health insurance cover  Make enquiries about health insurance Spending Money Worldwide Restaurant Search Itinerary Include the following details  Name and location of airport  Date of travel. address. compliment slips. contact details..  Taxi pickup times. of overseas contacts  Hire car collection/drop off time.  Timing/location of meetings and entertainment  Name and telephone nos. advice on local etiquette  Extra copy of the itinerary for his household  Contact details of others travelling to the same meeting  Area map (Google maps) and map/directions to venue. fax no.16  Check if international breakdown cover required?  Find out if you need to reserve a parking space  If parking is arranged at client’s premises. guidebook. name. room reservation no. reservation no.. envelopes)  Business cards (with reverse side in country specific language)  Meeting papers  Weather report for week ahead  Advice on dress code for events  ‘Hints for Exporters’ booklet  Hardcopy of diary for the travel period  Photocopy of passport/important docs/credit cards  Country specific information. phrasebook. check-in times. address. contact/account details (name written on sign)  Train times. provide traveler’s registration no. hotel. company name. for all arrivals and departures  Hotel arrival time. flight nos. Travel Pack  Passport  Inoculation certificate  Flight Tickets/boarding pass  Hotel booking reservation number  Travelers cheques  Car rental voucher  Train tickets  Insurance documents  Stationery (headed paper.

MICE tourism usually consists of a well planned agenda centered on a particular theme. or an educational topic. Incentive tourism is usually conducted purely for entertainment. Conferences. MICE tourism is a specialized area with its own trade shows (IMEX) and practices. . Incentives. perhaps with the exception of Incentives. such as a hobby. a profession. often several years. Unlike the other types of MICE tourism. or a job well done. The acronym MICE are applied inconsistently with the “E” sometimes referring to Events and the “C” sometimes referring to Conventions. Most components of MICE are well understood.17 MICE = Meetings. rather than professional or educational purposes. This process of marketing and bidding is normally conducted well in advance of the actual event. and Exhibitions. MICE tourism is known for its flawless planning and demanding clientele. Incentive tourism is usually undertaken as a type of employee reward by a company or institution for targets met or exceeded. MICE are used to refer to a particular type of tourism in which large groups planned usually well in advance are brought together for some particular purpose. MICE events are normally bid on by specialized “convention” bureaus located in particular countries and cities and established for the purpose of bidding on MICE activities.

.18 Meetings: it is designed to bring to bring people together for the purpose of exchanging information Incentives: It is a trip that is planned by a company to reward their employees for outstanding services in their desired field. Conventions: A gathering of people to meet and discuss similar issues and activities in a large setting. The source of income is by charging 5% to 10% on the total bill. Exhibitions: An event design to bring together people in the specific industry or closely related industry to come together to show case their product or services to a group of attendees.

acoustics. exhibition. air conditioning. will you need cameras and screens? . lunch. dinner. is the projector bright enough. atmosphere. technology Furniture • • • • • • • Short informative sharing event or information bulletin: rows of chairs All-day seminar or longer: classroom set up (tables and chairs) Training or workshop: group work tables (4–6 people per table) Meeting: conference table (max 20 people per table) Training event or meeting: U-shaped table Evening event or get-together: cocktail set-up (buffet and bar tables) Festive dinner party: banquet setting (8–12 people per table) Technology • Take note of the size of the space: is the PA loud enough. furniture. ease of concentration Nature of the event • • • Is the event one-off or a series of events? Calm of nature. accommodation? Can you move from one space to another conveniently and quickly? Soundproofing. auxiliary spaces. spaces for group work. with their own cars or is their transportation specially arranged? Facilities • • • What kind of facilities will you need: main meeting room.19 Organizer’s checklist Location • • Accessibility: is the meeting location easy to reach? Environment: comfort. experiences or an urban meeting? Homely and cozy or classy and stylish? When planning your schedule • • Will your guests arrive from near or far? Will they arrive by public transport.

20 • • • • Visual aspects: lighting technology. following a theme or a corporate image? Security • • • Security of the site: fire safety. access control Personal safety: first aid. own staff and meeting location staff Quality and responsibility • • Quality of the meeting arrangements: quality standard certificates. quality of technical execution Required IT solutions: open/closed network. or encourage guests to stay longer? Timing and schedule: how hungry are the participants. materials. suspended items and installations. personal security arrangements (for speakers or participants) Information Security: spaces. visual planning and projectors. video recordings? Will you require professional help with planning or technical support during the event? Catering • • • • • Nature of the event: working meeting or a party? Participants: gender. luxury? Trends • Decoration and presentation: neutral. air conditioning. nationality. standards for the operations Responsibility of the meeting location: recycling. status What is the aim of the catering: to satisfy hunger. webcasting and recorded files Are you looking for interaction: voting facilities. security officers. heating. make an impression. and how much time do you need to reserve for eating? What message do you want to convey: health-consciousness. lighting . seasonal.

). And available optional dates.)?  Whom do you want to attend? Estimate no. accessibility for disabled etc. times).  What is your budget? (Can you get extra funds if needed? Could you get sponsors. (Develop a relevant media contact list)?  Do you need to insure the event? Determine   Preferred dates. Can you be flexible on dates?  Where do you want it to take place? (Consider parking.21 Meeting & Event Check List For Big Meetings & Events At the very start Define  The purpose and objectives of the meeting . No.. transportation. . of guests/delegates.  What will the guests/delegates gain from participating?  Who will be the members of the planning group/event committee?  Who is the decision maker(s)?  Who will be there to help on-site?  What do you want to happen? (Work out a preliminary program/agenda).  When do you want it to take place? (Remember to check dates for other events).  How long would your event be?  Do you need to attract guests/delegates by PR.to you. seating format and size of meeting rooms and other facilities needed each day (incl.

. stage). lunches. When you need the offer. Allow the guests/delegates to note their individual requirements (dietary. State your preference packages &/or itemized rates. A rough draft of the program.g. Type of guests/delegates. smoking etc. Inspect the considered event venue(s). and standard of bed rooms each day. Any special requests (e. Invite speaker Prepare invitations. exhibition. dinners. Consider the offers received:  Which facilities will best accommodate your event?  Which will best live up to the expectations of the guests/delegates?  Who will be the best partner to work with?  Which venue best meets your budget.) on the response form. Budget. receptions etc. Book the event venue(s) and main services Consider the need for printed material and prepare a timeline for producing it.22          Need for breaks. No. Any other relevant information.

g. Remember to note special requests (VIPs etc. (Updating minimizes your cancellation/reduction costs).). Confirm guests/delegates participation. what happens if one of your speakers falls sick?) + prepare contingency plans Invite guests/delegates. Check budgets from similar meetings to ensure that all is included. guests/delegates etc. Send rooming list to the hotel. Prepare your event budget. Start preparing a scenario (to do list with responsible persons assigned). of meetings rooms.       .     Order signs and printed material.23 3 months prior to the event  Update your reservation (no. Hold a pre-event meeting with your venue contact to go through the programmed. Order gifts and amenities. Prepare press release for your event. Consider the unexpected.). Finalize of printed material production. (E. bed rooms. Check and order speakers' for transportation requirements. Check and order speakers' technical equipment requirements. for copying/production of handouts).    1 month prior to the event   Choose and confirm catering and menus Check development of speakers presentation (Remind speakers of presentation due dates.

scenario.). contact telephone list etc. plugs etc. Send out your event press release. are on-site. Aim at getting to bed early . check that it functions and that you have all necessary cords. Make sure that all greeters.24 One week prior event  Send material to arrive at the hotel 48 hours before your arrival. who has the authority to sign bills and order any extras.and get a good start! 1 hour before event   Check all event rooms. Call up contacts to get confirmation of coverage. Advise the event venue (and other relevant suppliers). Confirm all deliveries and pick-ups.         Upon arrival at the venue / 1 day before event    Hold a pre-event meeting with your venue contact to go through the programmed. briefed and ready to go During the event  Relax.(advise the hotel to expect the material) Make arrangements to return material to your office after the event. Prepare name badges. If you are using your own AV.just in case. Personally check that all material has arrived and is in good condition. Check and order speakers' technical Prepare a master copy of all your printed material to bring with you . helpers etc. smile and have a great event! After the event . Prepare a staff briefing kit (programmed.

Send thank-you notes to the speakers.25  Meet with your venue contact to review the event. staff etc. Fill out the event evaluation form.      . Check the invoice. Pay the invoices from suppliers. Make notes for the next event. sponsors. (Present you feed-back and feedforward).

in is an IATA recognized agency in India. being effectively maintained wit telephone. fax. They provide their customers with complete travel solution. It is run by a team of young and energetic professionals fully conversant with modern day’s travel trade and its practices that have background with various travel agencies. New Delhi.in is located in Darya Ganj. Click2travel. Beside that they also assist their customer in booking the hotel of their choice and try to provide the best alternative choice to the customer. and computer networking and computer reservation system to meet up the demand of their clients. .26 Introduction to the company Click2travel.in one of the India’s travel company was started in 2008 by Mr. The office is well equipped with the external and internal communication system.in is an online travel company catering to the travel as well as to the hospitality industry. internet. Company’s Profile Click2travel. They act as a facilitator in getting tours. The office of Click2travel. Siddharth Jain. They assist the customer in making their package tours according to their requirement. groups and corporate events organized along with both air and ground transportation reservation done.

sales or business development. be it operations.in has passionately created an online travel service Click2travel. Shalini has been in the industry for 11 years and has worked with multi-nationals like Holiday Inn. Siddharth has an impressive knowledge of the field which he has gained over a decade and work credits with companies like Carlson Wagon Lit. Stores & Super markets. Kamyab InfoTech is IT Solution Company based in New Delhi and Mumbai.in her team is constantly striving for a 99% client conversion rate.27 The management Siddharth Jain .Founder Director Siddharth Jain. BTI Sita. the founder of Click2Travel. which provides us e-business solutions and application management services to keep our operations sailing smoothly. They are our technology partners. headed by Mr. Siddharth is skilled in all fields of the trade.Director She has vivacious personality full of positive attitude and proficient in nature. American Express and Carlson Wagonlit.in is developed through Kamyab InfoTech. IT Companies & Travel Companies. American Embassy Travel Management Centre. Air Sahara & Journey mart. Shalini started a successful offline Tour Operator Company in the Year 2004. Neeraj Jain. A thorough professional and a perfectionist. Kamyab InfoTech PVT Ltd Click2travel. Their industry experience extends to providing solutions to several key industries such as the Banks. Shalini Jain . . She is the operational head of Click2Travel. Financial Institutes. which in turn brings in a more than 100% satisfied customer that keeps coming back with all their travel needs and plans. Retailer. He is well versed with the challenges that the world of hospitality has to offer.in.

The company ensures that their customer is offered with the best of the Hospitality.28 Mission. To make hotel reservation according to the customer will.            Hotel reservation services Leisure trips Luxury Cruises Tour packages within India Tour packages outside India Car rental services Corporate/incentive tour Airlines deals Tailor made vacations Religious tours Conferences and incentives . incentive tour packages etc. The company also organizes group tours and tries to give its customer the best value of their money. Values: To create value for guest. be ethical and trust and respect each other Unique Selling Point    To customized travel packages as per client requirement. Services Click2travel. Vision: To be among the top travel agency in the country. corporate. tour packages.in is a coming up Travel Company in India which provides its client with a wide range of services. Vision and Values Mission: To push the leading edge of travel and give the added value of services to our guest. The cost effective and well organized tour packages are sure to satisfy their customer. Communication route is simplified. They try to keep their client with updated information about the hotel reservation.

Also ask if the rate is inclusive of tax or they are extra. After all this is done say thank you. Check the availability as per the client requirement.29 Procedure for hotel reservation           Call at the hotel room reservation. If the travel agent has a tax deduction certificate then 10% tax would not be deducted from the travel agent commission where as if they don’t have it then the hotel deduct 10% amount from the agent commission. If the rooms are available ask for the various packages that are offered by the hotel along with their rates. After that give the best hotel reservation price to the client and once he/she has confirmed the booking ask him to message the conformation on yours email id. Greeting the person and asking his or her name. Also ask for extra bed cost if required. . Typically. Then ask for the Travel Agent Commission. agents receive a 10% commission on booking in hotels where as it can vary depending upon the hotel policy. Ask for the child policy of the hotel.

hotel booking and Airline reservation and how to organize and modify the plan according to the customer need.30 Research Methodology Objective   To understand what customer wants in their tour packages. How to make itinerary and to modify it according to the customer need.in as a trainee I got to learn how to make itineraries. Scope of study While working with Click2trave. . to do air ticket billing on Yatra software and to handle the customer queries. Company also deals in hotel booking and air deals. The company also deals in group tour. Facts and Findings     The company mainly deals in outbound tours. I got to work on the room reservation for our client. Also in the beginning of my training I got to work on a project luxury resort which is going to open at the region of Dehradun the capital of Uttrakhand. The company also has tailor made packages for its clients.

lunch/dinner is included in price American plan (AP): in this plan room.24%.30% and it is applied on service charge. breakfast.  What is VISA service tax charge and how it is applied? VISA service tax charge is 10. lunch and dinner are included in price.64% where as for international air ticket it is 1. Hotel  What are different types of meal plan and what all things it contains? There are four different types of meal plan that is European plan (EP): in this just the reservation of room is involved in price Continental plan (CP): in this plan room and breakfast is included in price Modified American Plan (MAP): in this plan room.31 FAQ of accounts department  What do you mean by TDS? TDA means Tax Deduction at Source  Is TDS different TDS is 10% on commission  What is the service tax on airlines ticket? For domestic air ticket the service tax is . . breakfast.

and so forth. All inclusive: One price covers all listed elements of the package. Check-in time. Sometimes referred to as Full American Plan. B&B: n. without charge.32 FAQ hotels Accommodation: any room sold to a customer Adjoining rooms: Hotel rooms which. repairs. Bed and breakfast. Check-out: A procedure whereby a hotel guest formally leaves the hotel and settles his or her bill. the earliest time at which a room will be available. sometime referred to as full American plan. Amenities: The facilities and features of a property. the latest time a guest may leave without being charged for another night's lodging. the number of rooms actually available for use on a given day. In hotels. as a check. cabins. Check-out time. 2. American plan: A meal plan at a hotel or resort in which three meals a day are included in the price. Check-in may require the presentation of payment. reservations. usually upon payment of a penalty. rooms. Basis two: Another term for double occupancy. usually a hotel. Cancel. AP: American plan is a meal at a hotel or resort in which three meals a day are included in the price. or other documentation or identification. have no connecting doors. Available rooms: In a hotel. Availability: The current inventory of seats. 1. Cancellation penalty: An amount deducted by a supplier from a refund of prepaid funds when a reservation is cancelled. APAI: American plan All Inclusive. To void. . To indicate an item has been processed. a provision which allows for cancellation by one of the parties. etc that can be sold or reserved. Check-in: A procedure whereby a hotel guest is registered as having arrived. Buffet: A serve-yourself meal featuring several choices in each course. as a reservation. In hotels. Cancellation clause: In a contract. eliminating rooms not available due to damage. Complimentary: Free. while next to each other. Include all three meals and all taxes.

Twin: A hotel room containing two single beds. MAPAI: Modified America Plan. In-out dates: Dates on which a guest arrives and leaves. Accommodations that do not include meals FAP: Full American plan. double occupancy. MAP: Modified American plan includes breakfast and one major meal and all taxes. usually breakfast and dinner. Inclusive rates: Room rates that include tax. A hotel room with two double beds sometimes called a twin double. EP: European plan. Twin-double: A hotel room with two double beds sometimes called a double-double. Double-double. . apartment. etc economy class. PPDO: Per person. Invoice: A business document detailing goods or services provided and requesting payment. suite. Double occupancy rate: The rate charged when two people will occupy a room. includes breakfast and one major meal and all taxes. Tariff: A schedule of fares or prices. Modified American plan: A hotel rate that includes two meals daily. CPAI: Continental Plan includes only breakfast and all taxes.33 Confirmation: The official acceptance of a booking by the supplier CP: Continental plan includes only breakfast.

also called a domestic carrier. Add-ons: Extra flight at extra cost Amendment: Changes to your booking. . APT: Airline passenger tariff Availability: The current inventory of seats that can be sold or reserved. CNL: Cancel. Child: Person 2-11 years. including those that identify airports.34 FAQ for air lines A: First class discounted Airline codes: Specifically. C: Business class Cancel: To void. Commissions are calculated on the base fare. Bulk fare: A fare available only when buying blocks of seats. Domestic fare: Fare charged for travel within a country. F: First class Fare: A paying passenger on a plane. B: Coach Economy discounted Base fare: The fare. Carrier: Refers to the name of the airline you are travelling. the unique two. more loosely. Conditions: Rules pertaining to this air fare. as a reservation. before tax has been added. Code share: Flight operated by another airline. Circle trip. as of an airline ticket. CT. D: Business class discounted Domestic airline: An air carrier that provides service within its own country. all such unique indicators.or three-digit indicators that identify specific airlines in CRS systems. Class: Letter used to book your flight reservation.

This fare is agreed on by the airlines involved. Reference.35 H: Coach Economy discounted IATA: International Air Transport Association. Inventory: Refers to the number of rooms and specific room types available for sales in a hotel. Non-endorsable: No changing of airlines/carriers. Name. M: Coach Economy discounted MPM: Maximum permitted mileage. Non-refundable: No refund value. Open jaw: Fly into one city and out of another city at no penalty. Mileage: The amount of miles permitted to be flown on an air fare. Q: Coach Economy R: Supersonic . No show: This occurs when customer or group has made a confirmed reservation and fails to check in. net rate: The fare after commission. One-way trip: Any trip for which a return leg has not been booked. Net fare. PNR: Passenger. P: First class premium Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. J: Business class premium Joint fare: The fare charged for travel that utilizes more than one airline. Non-reroutable: No changing of destinations. the maximum distance you can fly in air miles. Normal fare: An airline fare for a completely unrestricted ticket. OW: one way journey. K: Thrift L: Thrift discounted Nominated carrier: The airline you can fly.

Transit: Stopover and change plane. V: Thrift discounted W: Coach Economy premium Y: Coach Economy . usually indicating a discounted fare. Upgrade: To move to the next higher category. Season: Different times of the year for travel have different fares. Unrestricted fare: A higher fare for a ticket offering maximum flexibility. STPC: Airline pays for your accommodation at the stopover. Rerouting: Changes to flight routing. as to upgrade a passenger from tourist to business class. Roundtrip: A trip. Surcharges: Extra cost involved. Ticket stock: Blank airline tickets. Ticket designator: An airline code.36 S: Standard Class T: Coach Economy discounted Reissue: Changes requiring a new ticket to be issued. RT: Round trip. R T Fares: Return journey fares. Split ticketing. as on an airline. Stopover: When you leave the airport for more than 24 hours. TKNO: Ticket number TKTL: Ticket time limit. to a single destination and back. Ticket on departure: A ticket that will be picked up by the passenger at the airport. Creating two separate tickets for a single journey. usually to obtain a lower fare. Transit visa: A limited-term visa issued solely to allow passage across or through the issuing country's territory.

and so forth In-out dates: Dates on which a guest arrives and leaves. or culture of a region. without charge. ADVN: Advise as to names. Briefing tour: A tour. All inclusive: One price covers all listed elements of the package. Cultural tourism: Travel to experience the arts or history of a location or travel to immerse oneself in the language. ADVR: Advise as to rate. society. Full service agency location: A branch of an agency that provides customers both reservations and ticketing Inclusive Rates: Rates that include tax. Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. Client: A term used for a customer. Inclusive tour: A tour package that bundles transportation and lodging along with additional services such as transfers. Incentive travel: Travel that is given to employees as a reward for outstanding performance. Destination: Place to which a person is traveling or a thing is sent. IATA: International Air Transport Association. as a tour. usually to indicate an on-going relationship.37 FAQ for travel industry Accreditation: Approval given by various trade associations to a travel agency allowing the sale of tickets and other accommodations. Inbound operator: A person or company providing inbound services. . All-in: All inclusive. sightseeing. Complimentary: Free. Add-on: Anything optional purchased by a passenger. CRN Cash refund notice. museum admissions. COD: Cash on delivery. as in tour arrangements. AVS: Availability status messages. usually for travel agents and other industry personnel intended to acquaint them with a new destination or new procedures.

Outbound: Referring to the leg of the journey departing the city of origin to the destination or destinations. a list of flights. minus a service fee. no moneys will be returned should the trip be cancelled. such as air travel. as opposed to business travel. TQM: Total Quality Management TA: Travel agent. The amount of the ticket. MAAS: Meet and assist. Package: A travel product bundling several distinct elements. times. any company providing travel services to the public. Service charge: A fee charged by travel agencies for providing non-commissionable services. referring to travel over land that does not involve an aircraft. Often used to indicate a trip of seven days or longer. and a hotel. point of origin: Where a journey begins. in an itinerary. In an airline booking. a rental car. Leisure travel: Travel undertaken for pleasure. Markup: The sum of money or percentage added to a wholesale or purchase price to arrive at the retail or resale price. T&E: Travel and entertainment. Non-refundable: Of a ticket. Point of embarkation. regardless of its purpose. PPR: Passenger profile record. Supplier: In the travel industry. . Net rate: These are rates with commission deducted at source. Land only: A fare rate that doesn't include air transportation. Also called "personal name record Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. supplied to the hotel prior to guest arrival. A package is distinguished from a tour by virtue of the fact that it combines fewer elements. Net amount: The amount due to supplier after the commissions had been deducted. Surface: On land. Rooming list: A list of guest names and room dates for a group. etc.38 Itinerary: The route of travel. may be applied to another trip in many cases. Passenger name record: A file on a computerized reservation system containing all the information relating to a specific booking.

Transfer: The transportation of a passenger between two points. Travel counselor: An alternate term for travel agent. . A person with specific knowledge of the travel industry hired on a contract basis to provide advice. itineraries. or services to a company. Tour: A travel product in which several elements are bundled together and sold as a unit. Tire kicker: A customer who asks a travel agent for recommendations or quotes but who never actually makes a booking. Ticket: A formal travel document representing a contract between the traveler and the supplier. and other information sent to a passenger by a tour company. often included as an element of a tour. Travel consultant: An alternative term for travel agent. Tours typically involve the use of a guide. Tourist trap: Derogatory term for any attraction appealing to tourists but considered to be in bad taste or to give poor value for the money. Tourist: A leisure traveler. Throwaway: Any item given away for free. instructions. TAC: Travel agency commission. An area of a tourist destination that has become over-commercialized. such as from the airport to a hotel or vice versa. Travel agent: Any person who sells travel products on a commission basis. Through fare: Fare to a foreign destination reached via a gateway city. or escort by groups. Tour conductor: An employee of or contractor to a tour operator who accompanies and is in overall charge of a Tour documents: A packet of tickets. Travel agency: Usually used in the travel industry to refer to an ARC-appointed storefront retailer. host.39 TAAD: Travel agent automated deduction. Tour operator: A company that assembles the various elements of a tour. TO: Tour order. guidance. Tourism: The activity of travel for pleasure. vouchers. either as a way of rewarding a purchase or to attract business.

FAQ Accounts Account Executive: Person responsible for management of office. a tour operator. travelogue: A documentary film or video extolling the attractions of a specific travel destination or group of destinations Trip: In the travel industry. Accountable manual documents: Blank ARC ticket stock used to hand-write tickets. a stamp in a passport authorizing the bearer to visit a country for specific purposes and for a specific length of time. Trave log.40 Travel partner: A travel supplier that participates in a frequency marketing program operated by another travel supplier. has a monetary value and which must be accounted for to the ARC. Weather tourist: A person who travels to view meteorological events such as hurricanes and tornadoes. Visa expediter: A person or company charging a fee to procure visas another travel documents Visa support: Any documentation. when validated by a travel agency. XO: Exchange order. regardless of whether an overnight stay is involved Vendor: In the travel industry. more frequently. any journey of more than 100 miles from a person's home. Wholesaler: Any company that sells to retailers as opposed to the general public. . Wholesaler rate: A non-commissionable rate for a product such as a hotel room that is extended to tour operators and packagers. Accountable document: Any piece of paper that. such as a letter of invitation from an approved organization or a receipt for confirmed bookings. Visa: A document or. ADR: Average daily rate. required by a foreign government before a visa will be issued. any supplier of travel products or services.

41 Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. CRN Cash refund notice. over a period of time. such as machines used in a business. Used to offset the cost of acquiring the asset.resavenue. Depreciable asset: Any property owned by a business that is subject to depreciation for tax purposes. TAC: Travel agency commission. Fortnight: A period of two weeks Invoice: A business document detailing goods or services provided and requesting payment.mysiatravel.corporatetravel.com/support-files/corporatetravelplanningchecklist.in/mice. References Internet http://www.personal-assistant-tips. Net rate: These are rates with commission deducted at source.com/Faqs-on-tours.html http://www. Service charge: A fee charged by travel agencies for providing non-commissionable services. Depreciation: In taxation.aspx http://www. a deduction taken to account for the decline in value of assets. Net profit: Profit after all expenses has been taken into account.com/faq/tits.co. Net amount: The amount due to supplier after the commissions had been deducted.pdf http://www.jsp .

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