SUBMITTED TO: Anjali Khanna(HOD)

Table of content

1. 2. 3. a. b. c. d. 4. a. b. c. 5. 6. 7. 8. 9.

Acknowledgement Overview of India tourism industry. Different sectors of tourism industry in India Tourism and hospitality industry Structure of the industry Tourism policy Other government initiatives Future outlook Medical tourism industry Rural tourism industry Eco tourism industry Travel industry Forms of travel Tour operator Inbound tour operator Job of domestic tour operator

10. Sources of income of a tour operator 11. Outbound tour operator 12. Check list for International Tourist a. b. c.
At the time of reservation Visa FOREX

13. Corporate travel a.
Corporate travel check list

14. MICE (Meetings, Incentives, Convocation and Events)

3 a. b.
Organizers check list Meeting and Events check list

15. Introduction to company 16. Company’s profile 17. The management 18. Mission, Vision and Values 19. Unique selling point 20. Services 21. Procedure for hotel reservation 22. Research methodology a. b. c. Objective Scope of study Facts and findings

23. Frequently asked questions

ACKNOWLEDGEMENT First of fall I would like to thank the Director of Click2Travel.in for giving me the opportunity to do my two-month project training in his esteemed organization. I am highly obliged to Mr. Siddharth Jain for granting me to undertake my training at Click2Travel.in.I express my thanks to all team members under whose able guidance and direction, I was able to give shape to my training. Their constant review and excellent suggestions throughout the project are highly commendable.


Introduction to Indian tourism industry Indian Tourism Industry is the major service industry in the country. The prime authority for the development, management and promotion of tourism industry in India is the Ministry of Tourism which also runs the Incredible India Campaign.

Overview of India Tourism Industry Tourism in India contributes around 6.23% of the national GDP and is responsible for generating 8.78% of the overall employment in India.

As of 2008, the Indian tourism industry generated about US$ 100 billion and around US$ 275.5 billion of revenue is expected to be generated by 2018.

The growth rate has been expected to be 9.45% annually.

Figures of 2009 indicate that around 5.11 million foreign tourists visited India that year, mostly coming from the USA and UK and domestic tourism touched high figures of 650 million. The highest share was taken by the states of Andhra Pradesh, Uttar Pradesh and Tamil Nadu.

State Governments. The Ministry of Tourism formulates and regulates the national policies for the promotion of the tourism sector. Maharashtra. The World Travel and Tourism Council (WTTC) have counted India and China as among the fastest growing tourism industries over the span of next 10-15 years. It collaborates with various Central agencies. Indian hospitality industry's excellent growth has been primarily due to the following reasons    Strong GDP performance Developing stronger ties with nations all across the world Encouraging foreign investment Structure of the Industry . Tamil Nadu.5  Rajasthan. Delhi and Uttar Pradesh remain the favorite destination among the tourists. Union Territories and thus promotional policies and programs for the tourism sector are defined.  Different Sectors of Tourism Industry in India the different sectors of the Indian Tourism Industry are enlisted below: Tourism and Hospitality Industry A brief: The Indian Tourism Industry has registered a remarkable growth both in the volume of foreign tourists and the overall revenue compared to the International Tourism Industry.

Sikkim. It contains the following policies      Target tourism as a major sector for economic growth Focus on domestic tourism Position India as a global brand for tourism Develop integrated tourism circuits Tourist friendly visa process Tax rates rationalization in the hospitality sector Immigration services   Other Government Initiatives 31 villages have been recognized by the Ministry of Tourism.  Atethie devo bhava: (guests are equal to God) this policy by the Government aims to make the common people aware who come in contact with the tourist.6 The hotel industry is an important division of the Tourism Industry. The states of which the villages have been identified are Himachal Pradesh. The Hotel sector has registered a faster growth than the GDP since the last few years. Government of India to be developed as tourism hubs. The Government of India is expecting to generate Rs. Kerala. Madhya Pradesh. Rajasthan and West Bengal. Orissa. Bihar.  Incredible India: Under this policy the Government carries out its promotional activities through various marketing programs. Tourism Policy  The National Tourism Policy was prepared in the year 2002. Gujarat. Karnataka. Medical Tourism Industry This is one of the highly growing sectors of the Indian Tourism Industry.  Future Outlook The hotel sector is expected to register a positive growth in the next few years. Tamil Nadu. Advantages India offers the following advantages when it comes to medical treatment and facilities:  The treatment costs are comparatively 30% lower to that of Western countries and also the cheapest in South-east Asia. . as it provides quality health treatment at cheaper costs compared to the treatment costs in the USA and other developed nations.500 billion to GDP by 2020. Assam. With years passing by India is becoming a top priority for medical tourism. 8. Maharashtra.

 Full body pathology. This sector has got quite a high number of tourists specially those who have an attraction for the rural ways of life. and a full range of Assisted Reproductive Technology (ART) services. Alone from Rajasthan. Tourism projects have been launched by the Union Tourism Ministry in collaboration with the UNDP. which will. make it a Rs.3 billion has been estimated to come up. cancer risk markers. Chest X-ray. innumerable tourists across the seas visit the villages in Rajasthan.5 million for the project. Gujarat and South India every year. Even without any promotional programs for developing rural tourism. such as IVF. 12 lead ECG. orthopedics. handicraft exported amounted to about INR4 million in the year 2009. Eco-Tourism Industry Eco. 2D echo Color Doppler.500-crore industry by 2015. cosmetic treatments and many others.Tourism is a very responsible form of tourism which encourages sustaining ecological balance and also leading to ecological development. Rural Tourism Industry Rural tourism industry reflects the rural civilization and culture followed in rural India which is rich in arts and crafts. body fat analysis. in transplants. Future Estimates for the Medical Tourism Industry This sector has immense potential and by 2012. 9.7  The medical staff. joint replacements.  Infertility treatments cost almost 1/4th of that in the developed countries and services include modern assisted reproductive techniques. Spiritual tours organized for the tourists all across the country give the tourists an insight into the religiously rich culture of India. Spiritual Tourism Industry India has numerous spiritual destinations which makes India a hot spot for spiritual tourism industry. spirometry. doctors etc have a good command over the English language which makes it easier for the tourists to communicate with them  Indian hospitals offer excellent medical facilities in cardiology. gold standard DXA bone densitometry. coronary risk markers. a business of $2. audiometric. The sector is expected to generate an annual growth of 30%. which has given US$ 2. . comprehensive physical and gynecological examinations. It has the prime objective of promoting tourism by maintaining the nature as it is and promoting the conservation of wildlife and their habitats. high strength MRI etc are some of the medical services offered in India. as reported by the Confederation of Indian Industry (CII).

Accommodations along with meals if necessary. airport transfer.    Tour operator A company that assembles the various elements of tours is known as a tour operator. . Ship.8 Travel industry The travel industry caters to recreational. Air Travel: It is the most popular form of international travel. air). These can include hotel reservation. tours of the areas. Road travel: It is the most popular form of travel and includes various modes such as personal automobiles. Travel operators are mainly of two kinds that is   Inbound tour operator (domestic tour operator) Outbound tour operator Inbound tour operator An inbound tour operator is simply a company that makes travel arrangements for arriving tourist from other countries or tourist from within the country. sea. Road. The travel sector covers the following sectors    Transportation services (Rail. due to its speed and coverage. Airways) Hospitality services (including accommodation in hotels and resorts) Destination Forms of travel  Ship travel: Sea travel has largely been replaced by faster means of travel such as automobiles and airplanes. transit trains and high speed long distance trains. Travel services (transfer to and from the destination). The elements of tours consist of. buses and taxis. Rail travel: the popular forms of rail travel include inter-city trains. Sightseeing.     Travel (rail. meals etc. road. However it is still used for small trips and leisure cruises. leisure and business travelers.

Duration of Travel. Commission from package tour holidays. You are an inbound operator if you make arrangements for people who are arriving in India for a visit. air). That is to say that one tour operator is of the company from where the tourist belongs and the other where the tourist wants to visit. For example let us say that you are a tour company that is located in India. You are an outbound tour operator if you make arrangements for people who want to visit some other country. These can include hotel reservation. meals etc. Once the client has agreed for the package.  Incentive packages. No of adults and children traveling etc.9 For example. Help in arranging transportation for the client (rail. sea. let us say that you are a tour company that is located in India. The tour operator of the destination country negotiates the rate with the hotel. Commission from sales (not much these days from airlines). Job of domestic tour operator    Identify itinerary (it include everything from sightseeing. Commission from hotels can vary according to the hotel policy. etc). After that he sends the package detail to you that is hotel cost. accommodation. tours of the areas. Outbound tour operator An outbound tour operator is a company which makes travel arrangement for the people of their country to some other country. In outbound tours two or more tours operators are involved. Type of Accommodation. Short listing of hotels according to the client requirement. road. Such as the Destination selection. travel agency. . Outbound Tour operator in India takes the requirement of a customer in detail . After this he coordinates with his counterpart: The Agent at the destination and work out the cost inclusive of all the necessary elements of the tour. then the Tour operator customize and pass on the package detail to the client by adding up his margin in it. The Outbound Agent in India confirms all the arrangement of as per the itinerary with the destination tour operator. and then makes a detailed itinerary. etc on your behalf. transportation cost etc. Sources of income of a tour operator     Service charge. These are the tours booked by the companies for their employees through tour operator. airport transfer. Interest.

Advice on weather conditions. tourist attraction and recreation. Make arrangements for transportation. . fares and hotels ratings and accommodations. restaurants. required papers (passports. hotel accommodation.10 Work of a travel agent   Give advice on destination. car rentals.  To collect information on departure and arrival time.   Provide information on custom regulation. visa and certificate of vaccination) and currency exchange rates to international travelers. tours and recreation.

 In view to provide Best of Services.  Take complete name. and if we can offer him hotels/ transfers/ Forex / travel Insurance. Forex.  Check on the Travel Insurance requirements.Satinder Singh  Check Validity – In most cases passport should be valid for at least six months from the date of departure from the destination country.  In view to generate additional revenue.11 Check list for international tourist Operational Guidelines .g.  A Child should have name of the accompanied parent on his/her passport.International At the time of reservations. then we should also ask him where he is going to stay.  Names given by client should match the name as on their respective passports. Special Request and advise him on Change/Refund/No-Show Clauses. . you must check and offer on the services he is not buying from us. Inoculations.  Visa Status – Check if there is enough time available to obtain Visa. you must check on Seat /Meal Request. if he is only buying tickets from us. Travel insurance. Example Mr. E.

Germany.  1 Visa application form duly filled in and signed.  Income Tax paper for the last 3 years. Iceland. Countries like USA. .  Covering letter from the applicant on company's / personal letterhead stating his name. Finland.  Tour Confirmation & Hotel Confirmation.  Detailed Tour Itinerary. Canada. (OR) * Please Log on to Visa pages online to find out details. Netherlands. Portugal. Spain and Sweden.If passport holder other than Indian.12 Visa  There should be enough pages available for Visa (2 pages for one visa required)  Check the Passport’s Place of Issue – as embassies do not accept applications of passport issued out of their region. France.  If it’s Schengen Visa.  Original Bank Statement for the last 6 months. Luxembourg.  Standard Documents required  Passport with validity of more than six months. you may enter one country and travel freely throughout the Schengen zone. With Schengen visa. different regulations apply. so take care when dealing with such itineraries. UK. Norway.  2-4 recent passport size color photographs with white background and on Kodak paper only. Greece. and Australia have stringent norms. Medical Requirements : *As Applicable Visa Fee Time Taken : *As Applicable : *As Applicable * Please check directly from Embassy or its website for correct info. purpose and duration of visit. Denmark. Belgium. ensure you apply visa to the country of first port of arrival. Italy. designation. The 15 Schengen countries are: Austria.  Check Nationality .  Foreign Exchange endorsement / Copy of Credit cards.

so be careful when accepting currency notes. then to safeguard yourself. . If not able to identify them. There is lot of duplicate currency floating in the market.10. note down number of each currency note. FOREX  Always advice passenger that the payment due would be calculated as per ROE on the date of payment made. Example 1USD = INR 45. TC / Cash currency rates may differ. so please check from your Bank/ Forex Dealer. What is Selling Rate? Rate at which the Bank or Forex Dealer sell currency. please check requisite documents including passport size photographs to be carried along.    What is Buying Rate? Rate at which the Bank or Forex Dealer buy currency.85. Example 1USD = INR 46. Always check the current rate of Exchange before you accept the payment.13 In case passenger availing Visa on arrival.

Inoculations Make sure inoculations are completed as soon as possible because inoculations can take several weeks to become effective.14 Corporate Travel Corporate travel is the people travelling for purpose related to work from one country to another or from one place to another within the country. Remember that an inoculation certificate may be required when applying for a visa. Consider obtaining a second passport for convenience if the traveler is a frequent flyer. Health Advisories Passport Check validity of traveler’s passport – passports should be valid for at least 6 months after date of arrival in destination country. or use the  Link below to find visa requirements by country.     Visas Check the embassy/consulate’s website for visa requirements. Which are as follows?    Airlines expense Hotel expense Food and beverages expense  Transportation expense CORPORATE TRAVEL CHECKLIST Travel Advisories Check for travel advisory warnings before booking flights.  . There are basically four expense categories for corporate travel. Both passports will be simultaneously valid.  Export license(s) Find out if a trade license/permit is needed. instructions and forms.

 Note the driver’s mobile number Trains  Note train times  Obtain train tickets  Find out if seat reservation is required  Find out if connecting train(s) leave from the same station  Get directions from station to venue Driving/Car parking  If possible. breakdown cover. Flights Compare prices using a flight comparison website Check travel policy for traveler's approved class of travel Before booking. mechanic. .e. manual/automatic. air conditioning. make and model of car. compare prices using a flight comparison website like Expedia. Wi-Fi. luggage capacity. if applicable. and air miles details. incoming/outgoing fax/voicemail) Specify the type of room required (i. Obtain tickets/boarding pass in advance if preferred Hotel Check hotel reviews Make sure the hotel has service amenities (i. keep a record of traveler’s registration no.. garage.uk Be aware of time zone impact on date/time of arrival Check traveler’s seating preference. standard. dietary requirements.  insurance requirements  Find out if chauffeur drive is required because of country regulations  Verify location of collection/drop off point  Find out if corporate vouchers are available  Find out if maps are provided Taxis/Courtesy Car  Note pickup time and exact location of collection point  If driver will be carrying a sign. etc) Specify smoking/non-smoking preference Check if customer parking is available Note booking reservation number Send traveler's flight details to hotel upon confirmation Request that the room is held for late arrival (arrival after 1800 hrs).e. single occupancy double. and any extras such as satellite navigation.co.15 International Driving license Find out if an international driving license/permit is required. find out what the sign will say.                Translator/escort  Check with the applicable tourist board for translators/escorts Hire car  Find out what type of hire car the traveler prefers (subject to travel policy).

 Timing/location of meetings and entertainment  Name and telephone nos. hire car pickup/drop off location  Details of local currency and suggested daily budget . reservation no. compliment slips. check-in times.. rail enquiry desk no. flight nos. advice on local etiquette  Extra copy of the itinerary for his household  Contact details of others travelling to the same meeting  Area map (Google maps) and map/directions to venue. phrasebook. make. guidebook. station.. provide traveler’s registration no. company name. telephone no. Health insurance cover  Make enquiries about health insurance Spending Money Worldwide Restaurant Search Itinerary Include the following details  Name and location of airport  Date of travel. fax no. of overseas contacts  Hire car collection/drop off time. Travel Pack  Passport  Inoculation certificate  Flight Tickets/boarding pass  Hotel booking reservation number  Travelers cheques  Car rental voucher  Train tickets  Insurance documents  Stationery (headed paper. envelopes)  Business cards (with reverse side in country specific language)  Meeting papers  Weather report for week ahead  Advice on dress code for events  ‘Hints for Exporters’ booklet  Hardcopy of diary for the travel period  Photocopy of passport/important docs/credit cards  Country specific information. model and color of car. address. name.  Airline terminal no. contact/account details (name written on sign)  Train times. room reservation no.. platform. flight times.  Taxi pickup times. contact details. for all arrivals and departures  Hotel arrival time.16  Check if international breakdown cover required?  Find out if you need to reserve a parking space  If parking is arranged at client’s premises. hotel. address.

often several years. Unlike the other types of MICE tourism. MICE events are normally bid on by specialized “convention” bureaus located in particular countries and cities and established for the purpose of bidding on MICE activities. Incentive tourism is usually undertaken as a type of employee reward by a company or institution for targets met or exceeded.17 MICE = Meetings. rather than professional or educational purposes. MICE tourism is a specialized area with its own trade shows (IMEX) and practices. Most components of MICE are well understood. Incentives. MICE tourism is known for its flawless planning and demanding clientele. and Exhibitions. Conferences. This process of marketing and bidding is normally conducted well in advance of the actual event. The acronym MICE are applied inconsistently with the “E” sometimes referring to Events and the “C” sometimes referring to Conventions. such as a hobby. MICE are used to refer to a particular type of tourism in which large groups planned usually well in advance are brought together for some particular purpose. Incentive tourism is usually conducted purely for entertainment. . or an educational topic. MICE tourism usually consists of a well planned agenda centered on a particular theme. or a job well done. perhaps with the exception of Incentives. a profession.

Exhibitions: An event design to bring together people in the specific industry or closely related industry to come together to show case their product or services to a group of attendees. Conventions: A gathering of people to meet and discuss similar issues and activities in a large setting.18 Meetings: it is designed to bring to bring people together for the purpose of exchanging information Incentives: It is a trip that is planned by a company to reward their employees for outstanding services in their desired field. The source of income is by charging 5% to 10% on the total bill. .

technology Furniture • • • • • • • Short informative sharing event or information bulletin: rows of chairs All-day seminar or longer: classroom set up (tables and chairs) Training or workshop: group work tables (4–6 people per table) Meeting: conference table (max 20 people per table) Training event or meeting: U-shaped table Evening event or get-together: cocktail set-up (buffet and bar tables) Festive dinner party: banquet setting (8–12 people per table) Technology • Take note of the size of the space: is the PA loud enough. accommodation? Can you move from one space to another conveniently and quickly? Soundproofing. air conditioning. atmosphere. exhibition. auxiliary spaces. acoustics. ease of concentration Nature of the event • • • Is the event one-off or a series of events? Calm of nature.19 Organizer’s checklist Location • • Accessibility: is the meeting location easy to reach? Environment: comfort. spaces for group work. is the projector bright enough. lunch. furniture. with their own cars or is their transportation specially arranged? Facilities • • • What kind of facilities will you need: main meeting room. dinner. experiences or an urban meeting? Homely and cozy or classy and stylish? When planning your schedule • • Will your guests arrive from near or far? Will they arrive by public transport. will you need cameras and screens? .

materials. or encourage guests to stay longer? Timing and schedule: how hungry are the participants. own staff and meeting location staff Quality and responsibility • • Quality of the meeting arrangements: quality standard certificates. suspended items and installations. visual planning and projectors. quality of technical execution Required IT solutions: open/closed network.20 • • • • Visual aspects: lighting technology. lighting . heating. video recordings? Will you require professional help with planning or technical support during the event? Catering • • • • • Nature of the event: working meeting or a party? Participants: gender. status What is the aim of the catering: to satisfy hunger. air conditioning. standards for the operations Responsibility of the meeting location: recycling. following a theme or a corporate image? Security • • • Security of the site: fire safety. make an impression. webcasting and recorded files Are you looking for interaction: voting facilities. access control Personal safety: first aid. and how much time do you need to reserve for eating? What message do you want to convey: health-consciousness. security officers. nationality. luxury? Trends • Decoration and presentation: neutral. seasonal. personal security arrangements (for speakers or participants) Information Security: spaces.

to you.).  When do you want it to take place? (Remember to check dates for other events).  What will the guests/delegates gain from participating?  Who will be the members of the planning group/event committee?  Who is the decision maker(s)?  Who will be there to help on-site?  What do you want to happen? (Work out a preliminary program/agenda). And available optional dates. .. No. accessibility for disabled etc.  What is your budget? (Can you get extra funds if needed? Could you get sponsors. seating format and size of meeting rooms and other facilities needed each day (incl. times).)?  Whom do you want to attend? Estimate no. of guests/delegates. (Develop a relevant media contact list)?  Do you need to insure the event? Determine   Preferred dates. transportation.21 Meeting & Event Check List For Big Meetings & Events At the very start Define  The purpose and objectives of the meeting .  How long would your event be?  Do you need to attract guests/delegates by PR. Can you be flexible on dates?  Where do you want it to take place? (Consider parking.

) on the response form. Any other relevant information. Type of guests/delegates. receptions etc. and standard of bed rooms each day. lunches. No. Book the event venue(s) and main services Consider the need for printed material and prepare a timeline for producing it. . exhibition. A rough draft of the program. When you need the offer. smoking etc.22          Need for breaks. State your preference packages &/or itemized rates. stage). Consider the offers received:  Which facilities will best accommodate your event?  Which will best live up to the expectations of the guests/delegates?  Who will be the best partner to work with?  Which venue best meets your budget. dinners. Inspect the considered event venue(s). Budget. Invite speaker Prepare invitations. Allow the guests/delegates to note their individual requirements (dietary. Any special requests (e.g.

Confirm guests/delegates participation.). Order gifts and amenities. what happens if one of your speakers falls sick?) + prepare contingency plans Invite guests/delegates. Prepare press release for your event. Hold a pre-event meeting with your venue contact to go through the programmed.). Remember to note special requests (VIPs etc. bed rooms. (E. Check and order speakers' for transportation requirements. Check and order speakers' technical equipment requirements. Finalize of printed material production.    1 month prior to the event   Choose and confirm catering and menus Check development of speakers presentation (Remind speakers of presentation due dates.23 3 months prior to the event  Update your reservation (no. Check budgets from similar meetings to ensure that all is included. Send rooming list to the hotel. of meetings rooms. guests/delegates etc. for copying/production of handouts).       . Consider the unexpected. Start preparing a scenario (to do list with responsible persons assigned). Prepare your event budget.g. (Updating minimizes your cancellation/reduction costs).     Order signs and printed material.

Confirm all deliveries and pick-ups. Personally check that all material has arrived and is in good condition. Prepare a staff briefing kit (programmed.). scenario. Advise the event venue (and other relevant suppliers). Make sure that all greeters. plugs etc. Call up contacts to get confirmation of coverage.(advise the hotel to expect the material) Make arrangements to return material to your office after the event. smile and have a great event! After the event . If you are using your own AV. Prepare name badges. who has the authority to sign bills and order any extras. helpers etc. contact telephone list etc. Check and order speakers' technical Prepare a master copy of all your printed material to bring with you .and get a good start! 1 hour before event   Check all event rooms. Aim at getting to bed early . are on-site.         Upon arrival at the venue / 1 day before event    Hold a pre-event meeting with your venue contact to go through the programmed.24 One week prior event  Send material to arrive at the hotel 48 hours before your arrival. Send out your event press release.just in case. check that it functions and that you have all necessary cords. briefed and ready to go During the event  Relax.

Fill out the event evaluation form. (Present you feed-back and feedforward). Pay the invoices from suppliers. Check the invoice. Send thank-you notes to the speakers.25  Meet with your venue contact to review the event. Make notes for the next event. staff etc. sponsors.      .

They provide their customers with complete travel solution. Click2travel. . Company’s Profile Click2travel.26 Introduction to the company Click2travel. Siddharth Jain. They act as a facilitator in getting tours. being effectively maintained wit telephone. groups and corporate events organized along with both air and ground transportation reservation done. internet. The office of Click2travel.in one of the India’s travel company was started in 2008 by Mr.in is an online travel company catering to the travel as well as to the hospitality industry.in is an IATA recognized agency in India. New Delhi. and computer networking and computer reservation system to meet up the demand of their clients. fax.in is located in Darya Ganj. It is run by a team of young and energetic professionals fully conversant with modern day’s travel trade and its practices that have background with various travel agencies. They assist the customer in making their package tours according to their requirement. The office is well equipped with the external and internal communication system. Beside that they also assist their customer in booking the hotel of their choice and try to provide the best alternative choice to the customer.

which provides us e-business solutions and application management services to keep our operations sailing smoothly. He is well versed with the challenges that the world of hospitality has to offer. Kamyab InfoTech is IT Solution Company based in New Delhi and Mumbai.Director She has vivacious personality full of positive attitude and proficient in nature. A thorough professional and a perfectionist. She is the operational head of Click2Travel. Siddharth is skilled in all fields of the trade. They are our technology partners. Financial Institutes. Kamyab InfoTech PVT Ltd Click2travel. Neeraj Jain. which in turn brings in a more than 100% satisfied customer that keeps coming back with all their travel needs and plans.in is developed through Kamyab InfoTech.Founder Director Siddharth Jain.in. American Express and Carlson Wagonlit. Shalini started a successful offline Tour Operator Company in the Year 2004. Their industry experience extends to providing solutions to several key industries such as the Banks. . Retailer. Stores & Super markets. sales or business development. Shalini Jain . Siddharth has an impressive knowledge of the field which he has gained over a decade and work credits with companies like Carlson Wagon Lit. BTI Sita.in has passionately created an online travel service Click2travel. IT Companies & Travel Companies. headed by Mr. be it operations.27 The management Siddharth Jain . Shalini has been in the industry for 11 years and has worked with multi-nationals like Holiday Inn. the founder of Click2Travel.in her team is constantly striving for a 99% client conversion rate. American Embassy Travel Management Centre. Air Sahara & Journey mart.

The cost effective and well organized tour packages are sure to satisfy their customer. The company also organizes group tours and tries to give its customer the best value of their money. The company ensures that their customer is offered with the best of the Hospitality. corporate. Vision: To be among the top travel agency in the country. Values: To create value for guest. Vision and Values Mission: To push the leading edge of travel and give the added value of services to our guest. To make hotel reservation according to the customer will.28 Mission. They try to keep their client with updated information about the hotel reservation.            Hotel reservation services Leisure trips Luxury Cruises Tour packages within India Tour packages outside India Car rental services Corporate/incentive tour Airlines deals Tailor made vacations Religious tours Conferences and incentives .in is a coming up Travel Company in India which provides its client with a wide range of services. Services Click2travel. incentive tour packages etc. be ethical and trust and respect each other Unique Selling Point    To customized travel packages as per client requirement. Communication route is simplified. tour packages.

Typically. agents receive a 10% commission on booking in hotels where as it can vary depending upon the hotel policy. After all this is done say thank you. Then ask for the Travel Agent Commission. . Also ask for extra bed cost if required. After that give the best hotel reservation price to the client and once he/she has confirmed the booking ask him to message the conformation on yours email id. Greeting the person and asking his or her name. Check the availability as per the client requirement. Ask for the child policy of the hotel. If the travel agent has a tax deduction certificate then 10% tax would not be deducted from the travel agent commission where as if they don’t have it then the hotel deduct 10% amount from the agent commission. Also ask if the rate is inclusive of tax or they are extra.29 Procedure for hotel reservation           Call at the hotel room reservation. If the rooms are available ask for the various packages that are offered by the hotel along with their rates.

Also in the beginning of my training I got to work on a project luxury resort which is going to open at the region of Dehradun the capital of Uttrakhand. hotel booking and Airline reservation and how to organize and modify the plan according to the customer need. The company also deals in group tour. Facts and Findings     The company mainly deals in outbound tours. The company also has tailor made packages for its clients. How to make itinerary and to modify it according to the customer need.in as a trainee I got to learn how to make itineraries. to do air ticket billing on Yatra software and to handle the customer queries.30 Research Methodology Objective   To understand what customer wants in their tour packages. I got to work on the room reservation for our client. Company also deals in hotel booking and air deals. Scope of study While working with Click2trave. .

lunch and dinner are included in price.30% and it is applied on service charge.  What is VISA service tax charge and how it is applied? VISA service tax charge is 10. lunch/dinner is included in price American plan (AP): in this plan room. breakfast. . breakfast. Hotel  What are different types of meal plan and what all things it contains? There are four different types of meal plan that is European plan (EP): in this just the reservation of room is involved in price Continental plan (CP): in this plan room and breakfast is included in price Modified American Plan (MAP): in this plan room.24%.64% where as for international air ticket it is 1.31 FAQ of accounts department  What do you mean by TDS? TDA means Tax Deduction at Source  Is TDS different TDS is 10% on commission  What is the service tax on airlines ticket? For domestic air ticket the service tax is .

while next to each other. repairs. American plan: A meal plan at a hotel or resort in which three meals a day are included in the price. as a check. eliminating rooms not available due to damage. Complimentary: Free. usually a hotel. the number of rooms actually available for use on a given day. To indicate an item has been processed. Check-in time. usually upon payment of a penalty. without charge. Available rooms: In a hotel. and so forth. reservations. All inclusive: One price covers all listed elements of the package. the earliest time at which a room will be available. Cancellation clause: In a contract. In hotels. 2. sometime referred to as full American plan. have no connecting doors. as a reservation. Availability: The current inventory of seats. To void. the latest time a guest may leave without being charged for another night's lodging. Check-out: A procedure whereby a hotel guest formally leaves the hotel and settles his or her bill. Include all three meals and all taxes. APAI: American plan All Inclusive. Check-in: A procedure whereby a hotel guest is registered as having arrived. Check-in may require the presentation of payment. cabins. Amenities: The facilities and features of a property. Bed and breakfast.32 FAQ hotels Accommodation: any room sold to a customer Adjoining rooms: Hotel rooms which. . a provision which allows for cancellation by one of the parties. etc that can be sold or reserved. Cancellation penalty: An amount deducted by a supplier from a refund of prepaid funds when a reservation is cancelled. or other documentation or identification. B&B: n. Basis two: Another term for double occupancy. Cancel. Check-out time. Buffet: A serve-yourself meal featuring several choices in each course. 1. In hotels. rooms. AP: American plan is a meal at a hotel or resort in which three meals a day are included in the price. Sometimes referred to as Full American Plan.

Twin-double: A hotel room with two double beds sometimes called a double-double. Double occupancy rate: The rate charged when two people will occupy a room. Inclusive rates: Room rates that include tax. Modified American plan: A hotel rate that includes two meals daily. Double-double. Twin: A hotel room containing two single beds. . double occupancy. apartment. Invoice: A business document detailing goods or services provided and requesting payment. CPAI: Continental Plan includes only breakfast and all taxes. A hotel room with two double beds sometimes called a twin double. MAP: Modified American plan includes breakfast and one major meal and all taxes. MAPAI: Modified America Plan. includes breakfast and one major meal and all taxes. Tariff: A schedule of fares or prices. EP: European plan. suite. Accommodations that do not include meals FAP: Full American plan.33 Confirmation: The official acceptance of a booking by the supplier CP: Continental plan includes only breakfast. usually breakfast and dinner. PPDO: Per person. etc economy class. In-out dates: Dates on which a guest arrives and leaves.

more loosely. Carrier: Refers to the name of the airline you are travelling. as of an airline ticket. CT. Conditions: Rules pertaining to this air fare. CNL: Cancel. . Bulk fare: A fare available only when buying blocks of seats. all such unique indicators. Class: Letter used to book your flight reservation. Child: Person 2-11 years. APT: Airline passenger tariff Availability: The current inventory of seats that can be sold or reserved. also called a domestic carrier. Domestic fare: Fare charged for travel within a country. B: Coach Economy discounted Base fare: The fare. before tax has been added. Commissions are calculated on the base fare. as a reservation. D: Business class discounted Domestic airline: An air carrier that provides service within its own country. C: Business class Cancel: To void. Circle trip. the unique two. Code share: Flight operated by another airline. including those that identify airports. F: First class Fare: A paying passenger on a plane. Add-ons: Extra flight at extra cost Amendment: Changes to your booking.34 FAQ for air lines A: First class discounted Airline codes: Specifically.or three-digit indicators that identify specific airlines in CRS systems.

35 H: Coach Economy discounted IATA: International Air Transport Association. Reference. Net fare. This fare is agreed on by the airlines involved. Open jaw: Fly into one city and out of another city at no penalty. J: Business class premium Joint fare: The fare charged for travel that utilizes more than one airline. OW: one way journey. K: Thrift L: Thrift discounted Nominated carrier: The airline you can fly. Non-endorsable: No changing of airlines/carriers. M: Coach Economy discounted MPM: Maximum permitted mileage. Mileage: The amount of miles permitted to be flown on an air fare. One-way trip: Any trip for which a return leg has not been booked. No show: This occurs when customer or group has made a confirmed reservation and fails to check in. Name. Q: Coach Economy R: Supersonic . Inventory: Refers to the number of rooms and specific room types available for sales in a hotel. Non-reroutable: No changing of destinations. the maximum distance you can fly in air miles. Non-refundable: No refund value. Normal fare: An airline fare for a completely unrestricted ticket. PNR: Passenger. net rate: The fare after commission. P: First class premium Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely.

usually indicating a discounted fare. Unrestricted fare: A higher fare for a ticket offering maximum flexibility. Transit visa: A limited-term visa issued solely to allow passage across or through the issuing country's territory. Surcharges: Extra cost involved. as on an airline. Roundtrip: A trip. Creating two separate tickets for a single journey. to a single destination and back. RT: Round trip.36 S: Standard Class T: Coach Economy discounted Reissue: Changes requiring a new ticket to be issued. usually to obtain a lower fare. Season: Different times of the year for travel have different fares. Split ticketing. Transit: Stopover and change plane. as to upgrade a passenger from tourist to business class. Stopover: When you leave the airport for more than 24 hours. R T Fares: Return journey fares. Ticket stock: Blank airline tickets. Upgrade: To move to the next higher category. Ticket on departure: A ticket that will be picked up by the passenger at the airport. Rerouting: Changes to flight routing. Ticket designator: An airline code. V: Thrift discounted W: Coach Economy premium Y: Coach Economy . TKNO: Ticket number TKTL: Ticket time limit. STPC: Airline pays for your accommodation at the stopover.

37 FAQ for travel industry Accreditation: Approval given by various trade associations to a travel agency allowing the sale of tickets and other accommodations. ADVR: Advise as to rate. usually for travel agents and other industry personnel intended to acquaint them with a new destination or new procedures. Briefing tour: A tour. as in tour arrangements. IATA: International Air Transport Association. ADVN: Advise as to names. Cultural tourism: Travel to experience the arts or history of a location or travel to immerse oneself in the language. Add-on: Anything optional purchased by a passenger. without charge. Full service agency location: A branch of an agency that provides customers both reservations and ticketing Inclusive Rates: Rates that include tax. museum admissions. All inclusive: One price covers all listed elements of the package. CRN Cash refund notice. Destination: Place to which a person is traveling or a thing is sent. AVS: Availability status messages. . as a tour. and so forth In-out dates: Dates on which a guest arrives and leaves. All-in: All inclusive. or culture of a region. Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. Complimentary: Free. COD: Cash on delivery. usually to indicate an on-going relationship. society. Client: A term used for a customer. Inclusive tour: A tour package that bundles transportation and lodging along with additional services such as transfers. Incentive travel: Travel that is given to employees as a reward for outstanding performance. Inbound operator: A person or company providing inbound services. sightseeing.

Supplier: In the travel industry. . Non-refundable: Of a ticket. T&E: Travel and entertainment. Often used to indicate a trip of seven days or longer. point of origin: Where a journey begins. supplied to the hotel prior to guest arrival. MAAS: Meet and assist. as opposed to business travel. Outbound: Referring to the leg of the journey departing the city of origin to the destination or destinations. in an itinerary. Land only: A fare rate that doesn't include air transportation. Markup: The sum of money or percentage added to a wholesale or purchase price to arrive at the retail or resale price. minus a service fee. referring to travel over land that does not involve an aircraft. may be applied to another trip in many cases. Also called "personal name record Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. PPR: Passenger profile record. etc.38 Itinerary: The route of travel. Net rate: These are rates with commission deducted at source. Surface: On land. a list of flights. any company providing travel services to the public. TQM: Total Quality Management TA: Travel agent. In an airline booking. Leisure travel: Travel undertaken for pleasure. Package: A travel product bundling several distinct elements. a rental car. The amount of the ticket. no moneys will be returned should the trip be cancelled. Point of embarkation. and a hotel. Net amount: The amount due to supplier after the commissions had been deducted. such as air travel. Service charge: A fee charged by travel agencies for providing non-commissionable services. Rooming list: A list of guest names and room dates for a group. Passenger name record: A file on a computerized reservation system containing all the information relating to a specific booking. regardless of its purpose. A package is distinguished from a tour by virtue of the fact that it combines fewer elements. times.

Tours typically involve the use of a guide. or services to a company. Tourist: A leisure traveler. vouchers. Transfer: The transportation of a passenger between two points. Travel counselor: An alternate term for travel agent.39 TAAD: Travel agent automated deduction. or escort by groups. . Through fare: Fare to a foreign destination reached via a gateway city. Travel agency: Usually used in the travel industry to refer to an ARC-appointed storefront retailer. instructions. TO: Tour order. Tour operator: A company that assembles the various elements of a tour. An area of a tourist destination that has become over-commercialized. Ticket: A formal travel document representing a contract between the traveler and the supplier. A person with specific knowledge of the travel industry hired on a contract basis to provide advice. often included as an element of a tour. host. either as a way of rewarding a purchase or to attract business. and other information sent to a passenger by a tour company. Tour: A travel product in which several elements are bundled together and sold as a unit. guidance. Tour conductor: An employee of or contractor to a tour operator who accompanies and is in overall charge of a Tour documents: A packet of tickets. Travel agent: Any person who sells travel products on a commission basis. Tourist trap: Derogatory term for any attraction appealing to tourists but considered to be in bad taste or to give poor value for the money. Throwaway: Any item given away for free. such as from the airport to a hotel or vice versa. Travel consultant: An alternative term for travel agent. Tire kicker: A customer who asks a travel agent for recommendations or quotes but who never actually makes a booking. Tourism: The activity of travel for pleasure. TAC: Travel agency commission. itineraries.

Accountable manual documents: Blank ARC ticket stock used to hand-write tickets. has a monetary value and which must be accounted for to the ARC. ADR: Average daily rate. Trave log. a tour operator. Wholesaler: Any company that sells to retailers as opposed to the general public. regardless of whether an overnight stay is involved Vendor: In the travel industry. when validated by a travel agency. FAQ Accounts Account Executive: Person responsible for management of office. such as a letter of invitation from an approved organization or a receipt for confirmed bookings. Accountable document: Any piece of paper that. XO: Exchange order. any journey of more than 100 miles from a person's home.40 Travel partner: A travel supplier that participates in a frequency marketing program operated by another travel supplier. Visa expediter: A person or company charging a fee to procure visas another travel documents Visa support: Any documentation. travelogue: A documentary film or video extolling the attractions of a specific travel destination or group of destinations Trip: In the travel industry. Visa: A document or. Wholesaler rate: A non-commissionable rate for a product such as a hotel room that is extended to tour operators and packagers. Weather tourist: A person who travels to view meteorological events such as hurricanes and tornadoes. . a stamp in a passport authorizing the bearer to visit a country for specific purposes and for a specific length of time. required by a foreign government before a visa will be issued. more frequently. any supplier of travel products or services.

com/Faqs-on-tours. over a period of time.aspx http://www. Fortnight: A period of two weeks Invoice: A business document detailing goods or services provided and requesting payment. a deduction taken to account for the decline in value of assets.mysiatravel. Service charge: A fee charged by travel agencies for providing non-commissionable services. Net profit: Profit after all expenses has been taken into account. Used to offset the cost of acquiring the asset. Net rate: These are rates with commission deducted at source. References Internet http://www.com/faq/tits. Depreciable asset: Any property owned by a business that is subject to depreciation for tax purposes. such as machines used in a business.com/support-files/corporatetravelplanningchecklist.resavenue.in/mice. Net amount: The amount due to supplier after the commissions had been deducted.co.pdf http://www.jsp . CRN Cash refund notice. Depreciation: In taxation.personal-assistant-tips.corporatetravel.41 Commission: A percentage of a sale price paid to a salesperson as payment for making a sale.html http://www. TAC: Travel agency commission.

42 http://click2travel.php Training .in/K_About_us.

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