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SUMMER INTERNSHIP FROM (01-06-2011 TO 31-07-2011) COMPANY NAME: CLICK2TRAVEL.IN
SUBMITTED BY: GAURAV KATHAIT MBA (TOURISM AND HOSPITALITY) ROLL NO: A-23 Section: RR1001 REG NO: 11013600
SUBMITTED TO: Anjali Khanna(HOD)
Table of content
1. 2. 3. a. b. c. d. 4. a. b. c. 5. 6. 7. 8. 9.
Acknowledgement Overview of India tourism industry. Different sectors of tourism industry in India Tourism and hospitality industry Structure of the industry Tourism policy Other government initiatives Future outlook Medical tourism industry Rural tourism industry Eco tourism industry Travel industry Forms of travel Tour operator Inbound tour operator Job of domestic tour operator
10. Sources of income of a tour operator 11. Outbound tour operator 12. Check list for International Tourist a. b. c.
At the time of reservation Visa FOREX
13. Corporate travel a.
Corporate travel check list
14. MICE (Meetings, Incentives, Convocation and Events)
3 a. b.
Organizers check list Meeting and Events check list
15. Introduction to company 16. Company’s profile 17. The management 18. Mission, Vision and Values 19. Unique selling point 20. Services 21. Procedure for hotel reservation 22. Research methodology a. b. c. Objective Scope of study Facts and findings
23. Frequently asked questions
ACKNOWLEDGEMENT First of fall I would like to thank the Director of Click2Travel.in for giving me the opportunity to do my two-month project training in his esteemed organization. I am highly obliged to Mr. Siddharth Jain for granting me to undertake my training at Click2Travel.in.I express my thanks to all team members under whose able guidance and direction, I was able to give shape to my training. Their constant review and excellent suggestions throughout the project are highly commendable.
Introduction to Indian tourism industry Indian Tourism Industry is the major service industry in the country. The prime authority for the development, management and promotion of tourism industry in India is the Ministry of Tourism which also runs the Incredible India Campaign.
Overview of India Tourism Industry Tourism in India contributes around 6.23% of the national GDP and is responsible for generating 8.78% of the overall employment in India.
As of 2008, the Indian tourism industry generated about US$ 100 billion and around US$ 275.5 billion of revenue is expected to be generated by 2018.
The growth rate has been expected to be 9.45% annually.
Figures of 2009 indicate that around 5.11 million foreign tourists visited India that year, mostly coming from the USA and UK and domestic tourism touched high figures of 650 million. The highest share was taken by the states of Andhra Pradesh, Uttar Pradesh and Tamil Nadu.
5 Rajasthan. Tamil Nadu. Different Sectors of Tourism Industry in India the different sectors of the Indian Tourism Industry are enlisted below: Tourism and Hospitality Industry A brief: The Indian Tourism Industry has registered a remarkable growth both in the volume of foreign tourists and the overall revenue compared to the International Tourism Industry. Delhi and Uttar Pradesh remain the favorite destination among the tourists. Maharashtra. Indian hospitality industry's excellent growth has been primarily due to the following reasons Strong GDP performance Developing stronger ties with nations all across the world Encouraging foreign investment Structure of the Industry . The Ministry of Tourism formulates and regulates the national policies for the promotion of the tourism sector. The World Travel and Tourism Council (WTTC) have counted India and China as among the fastest growing tourism industries over the span of next 10-15 years. State Governments. Union Territories and thus promotional policies and programs for the tourism sector are defined. It collaborates with various Central agencies.
Incredible India: Under this policy the Government carries out its promotional activities through various marketing programs. Sikkim. as it provides quality health treatment at cheaper costs compared to the treatment costs in the USA and other developed nations. The states of which the villages have been identified are Himachal Pradesh. Medical Tourism Industry This is one of the highly growing sectors of the Indian Tourism Industry. Assam. Tourism Policy The National Tourism Policy was prepared in the year 2002. With years passing by India is becoming a top priority for medical tourism. Maharashtra. Gujarat. Government of India to be developed as tourism hubs. Atethie devo bhava: (guests are equal to God) this policy by the Government aims to make the common people aware who come in contact with the tourist.500 billion to GDP by 2020. Madhya Pradesh. . Advantages India offers the following advantages when it comes to medical treatment and facilities: The treatment costs are comparatively 30% lower to that of Western countries and also the cheapest in South-east Asia. Rajasthan and West Bengal.6 The hotel industry is an important division of the Tourism Industry. Kerala. 8. Tamil Nadu. Orissa. Future Outlook The hotel sector is expected to register a positive growth in the next few years. The Government of India is expecting to generate Rs. Karnataka. It contains the following policies Target tourism as a major sector for economic growth Focus on domestic tourism Position India as a global brand for tourism Develop integrated tourism circuits Tourist friendly visa process Tax rates rationalization in the hospitality sector Immigration services Other Government Initiatives 31 villages have been recognized by the Ministry of Tourism. Bihar. The Hotel sector has registered a faster growth than the GDP since the last few years.
audiometric. Spiritual tours organized for the tourists all across the country give the tourists an insight into the religiously rich culture of India. and a full range of Assisted Reproductive Technology (ART) services. coronary risk markers. . which will. Full body pathology. Alone from Rajasthan.500-crore industry by 2015. Even without any promotional programs for developing rural tourism. joint replacements. body fat analysis. The sector is expected to generate an annual growth of 30%. a business of $2. Chest X-ray.3 billion has been estimated to come up. This sector has got quite a high number of tourists specially those who have an attraction for the rural ways of life. 9. cosmetic treatments and many others. Gujarat and South India every year. which has given US$ 2. 12 lead ECG. Infertility treatments cost almost 1/4th of that in the developed countries and services include modern assisted reproductive techniques. orthopedics.5 million for the project. Future Estimates for the Medical Tourism Industry This sector has immense potential and by 2012. It has the prime objective of promoting tourism by maintaining the nature as it is and promoting the conservation of wildlife and their habitats. innumerable tourists across the seas visit the villages in Rajasthan. Rural Tourism Industry Rural tourism industry reflects the rural civilization and culture followed in rural India which is rich in arts and crafts. Tourism projects have been launched by the Union Tourism Ministry in collaboration with the UNDP. comprehensive physical and gynecological examinations. gold standard DXA bone densitometry.7 The medical staff. as reported by the Confederation of Indian Industry (CII). make it a Rs. such as IVF. handicraft exported amounted to about INR4 million in the year 2009. cancer risk markers. high strength MRI etc are some of the medical services offered in India. spirometry. Spiritual Tourism Industry India has numerous spiritual destinations which makes India a hot spot for spiritual tourism industry. 2D echo Color Doppler. in transplants. Eco-Tourism Industry Eco. doctors etc have a good command over the English language which makes it easier for the tourists to communicate with them Indian hospitals offer excellent medical facilities in cardiology.Tourism is a very responsible form of tourism which encourages sustaining ecological balance and also leading to ecological development.
air). road. sea. Tour operator A company that assembles the various elements of tours is known as a tour operator. Accommodations along with meals if necessary. . Road. Sightseeing. airport transfer. Travel operators are mainly of two kinds that is Inbound tour operator (domestic tour operator) Outbound tour operator Inbound tour operator An inbound tour operator is simply a company that makes travel arrangements for arriving tourist from other countries or tourist from within the country. The travel sector covers the following sectors Transportation services (Rail. meals etc. The elements of tours consist of. buses and taxis. Travel (rail. tours of the areas. However it is still used for small trips and leisure cruises. Travel services (transfer to and from the destination). Rail travel: the popular forms of rail travel include inter-city trains. Ship. leisure and business travelers. transit trains and high speed long distance trains. Road travel: It is the most popular form of travel and includes various modes such as personal automobiles. Air Travel: It is the most popular form of international travel.8 Travel industry The travel industry caters to recreational. Airways) Hospitality services (including accommodation in hotels and resorts) Destination Forms of travel Ship travel: Sea travel has largely been replaced by faster means of travel such as automobiles and airplanes. due to its speed and coverage. These can include hotel reservation.
Interest.9 For example. After that he sends the package detail to you that is hotel cost. sea. You are an inbound operator if you make arrangements for people who are arriving in India for a visit. These are the tours booked by the companies for their employees through tour operator. tours of the areas. These can include hotel reservation. Once the client has agreed for the package. Duration of Travel. The tour operator of the destination country negotiates the rate with the hotel. Outbound tour operator An outbound tour operator is a company which makes travel arrangement for the people of their country to some other country. transportation cost etc. and then makes a detailed itinerary. The Outbound Agent in India confirms all the arrangement of as per the itinerary with the destination tour operator. let us say that you are a tour company that is located in India. Commission from sales (not much these days from airlines). Such as the Destination selection. etc). Short listing of hotels according to the client requirement. meals etc. Job of domestic tour operator Identify itinerary (it include everything from sightseeing. . travel agency. etc on your behalf. Help in arranging transportation for the client (rail. air). Outbound Tour operator in India takes the requirement of a customer in detail . Sources of income of a tour operator Service charge. road. For example let us say that you are a tour company that is located in India. then the Tour operator customize and pass on the package detail to the client by adding up his margin in it. In outbound tours two or more tours operators are involved. Type of Accommodation. That is to say that one tour operator is of the company from where the tourist belongs and the other where the tourist wants to visit. Incentive packages. airport transfer. Commission from package tour holidays. After this he coordinates with his counterpart: The Agent at the destination and work out the cost inclusive of all the necessary elements of the tour. No of adults and children traveling etc. accommodation. Commission from hotels can vary according to the hotel policy. You are an outbound tour operator if you make arrangements for people who want to visit some other country.
required papers (passports. hotel accommodation. tourist attraction and recreation. To collect information on departure and arrival time. Make arrangements for transportation. Advice on weather conditions. car rentals. tours and recreation. Provide information on custom regulation. restaurants. .10 Work of a travel agent Give advice on destination. fares and hotels ratings and accommodations. visa and certificate of vaccination) and currency exchange rates to international travelers.
Satinder Singh Check Validity – In most cases passport should be valid for at least six months from the date of departure from the destination country. Inoculations. if he is only buying tickets from us. Names given by client should match the name as on their respective passports. you must check on Seat /Meal Request. and if we can offer him hotels/ transfers/ Forex / travel Insurance.International At the time of reservations. then we should also ask him where he is going to stay. A Child should have name of the accompanied parent on his/her passport.g. you must check and offer on the services he is not buying from us. Example Mr. Forex. E. Check on the Travel Insurance requirements. Take complete name. Visa Status – Check if there is enough time available to obtain Visa. In view to provide Best of Services. In view to generate additional revenue.11 Check list for international tourist Operational Guidelines . Special Request and advise him on Change/Refund/No-Show Clauses. . Travel insurance.
Covering letter from the applicant on company's / personal letterhead stating his name. Countries like USA. Greece. (OR) * Please Log on to Visa pages online to find out details. Finland. Norway. so take care when dealing with such itineraries. you may enter one country and travel freely throughout the Schengen zone. 2-4 recent passport size color photographs with white background and on Kodak paper only. If it’s Schengen Visa. Spain and Sweden. purpose and duration of visit. Foreign Exchange endorsement / Copy of Credit cards. Check Nationality . Canada. Denmark. different regulations apply. designation. France. Portugal. Original Bank Statement for the last 6 months. Luxembourg. UK. Iceland. With Schengen visa. Medical Requirements : *As Applicable Visa Fee Time Taken : *As Applicable : *As Applicable * Please check directly from Embassy or its website for correct info. Income Tax paper for the last 3 years. Italy. ensure you apply visa to the country of first port of arrival. Germany.If passport holder other than Indian. and Australia have stringent norms. The 15 Schengen countries are: Austria. Belgium. 1 Visa application form duly filled in and signed. Standard Documents required Passport with validity of more than six months. Netherlands. . Detailed Tour Itinerary. Tour Confirmation & Hotel Confirmation.12 Visa There should be enough pages available for Visa (2 pages for one visa required) Check the Passport’s Place of Issue – as embassies do not accept applications of passport issued out of their region.
Example 1USD = INR 45. What is Buying Rate? Rate at which the Bank or Forex Dealer buy currency. There is lot of duplicate currency floating in the market.10. FOREX Always advice passenger that the payment due would be calculated as per ROE on the date of payment made. TC / Cash currency rates may differ.13 In case passenger availing Visa on arrival. so please check from your Bank/ Forex Dealer. so be careful when accepting currency notes. note down number of each currency note.85. then to safeguard yourself. What is Selling Rate? Rate at which the Bank or Forex Dealer sell currency. Always check the current rate of Exchange before you accept the payment. Example 1USD = INR 46. If not able to identify them. . please check requisite documents including passport size photographs to be carried along.
or use the Link below to find visa requirements by country. Health Advisories Passport Check validity of traveler’s passport – passports should be valid for at least 6 months after date of arrival in destination country. Both passports will be simultaneously valid. Which are as follows? Airlines expense Hotel expense Food and beverages expense Transportation expense CORPORATE TRAVEL CHECKLIST Travel Advisories Check for travel advisory warnings before booking flights. Consider obtaining a second passport for convenience if the traveler is a frequent flyer. Remember that an inoculation certificate may be required when applying for a visa. Export license(s) Find out if a trade license/permit is needed.14 Corporate Travel Corporate travel is the people travelling for purpose related to work from one country to another or from one place to another within the country. . There are basically four expense categories for corporate travel. instructions and forms. Inoculations Make sure inoculations are completed as soon as possible because inoculations can take several weeks to become effective. Visas Check the embassy/consulate’s website for visa requirements.
standard. Translator/escort Check with the applicable tourist board for translators/escorts Hire car Find out what type of hire car the traveler prefers (subject to travel policy). Note the driver’s mobile number Trains Note train times Obtain train tickets Find out if seat reservation is required Find out if connecting train(s) leave from the same station Get directions from station to venue Driving/Car parking If possible. manual/automatic. and air miles details. single occupancy double. breakdown cover. Obtain tickets/boarding pass in advance if preferred Hotel Check hotel reviews Make sure the hotel has service amenities (i. find out what the sign will say. luggage capacity. incoming/outgoing fax/voicemail) Specify the type of room required (i. etc) Specify smoking/non-smoking preference Check if customer parking is available Note booking reservation number Send traveler's flight details to hotel upon confirmation Request that the room is held for late arrival (arrival after 1800 hrs). air conditioning. . and any extras such as satellite navigation. Wi-Fi. insurance requirements Find out if chauffeur drive is required because of country regulations Verify location of collection/drop off point Find out if corporate vouchers are available Find out if maps are provided Taxis/Courtesy Car Note pickup time and exact location of collection point If driver will be carrying a sign.co.e. garage. dietary requirements. Flights Compare prices using a flight comparison website Check travel policy for traveler's approved class of travel Before booking. mechanic.e.15 International Driving license Find out if an international driving license/permit is required. keep a record of traveler’s registration no. compare prices using a flight comparison website like Expedia. make and model of car. if applicable..uk Be aware of time zone impact on date/time of arrival Check traveler’s seating preference.
room reservation no. Health insurance cover Make enquiries about health insurance Spending Money Worldwide Restaurant Search Itinerary Include the following details Name and location of airport Date of travel. name. for all arrivals and departures Hotel arrival time.. provide traveler’s registration no. Taxi pickup times. company name. Travel Pack Passport Inoculation certificate Flight Tickets/boarding pass Hotel booking reservation number Travelers cheques Car rental voucher Train tickets Insurance documents Stationery (headed paper. guidebook. telephone no. address. compliment slips. advice on local etiquette Extra copy of the itinerary for his household Contact details of others travelling to the same meeting Area map (Google maps) and map/directions to venue. model and color of car. reservation no. of overseas contacts Hire car collection/drop off time. contact/account details (name written on sign) Train times.. check-in times. Timing/location of meetings and entertainment Name and telephone nos. flight nos. station. address. platform.16 Check if international breakdown cover required? Find out if you need to reserve a parking space If parking is arranged at client’s premises. hotel. contact details. fax no. Airline terminal no. phrasebook. hire car pickup/drop off location Details of local currency and suggested daily budget . make.. flight times. rail enquiry desk no. envelopes) Business cards (with reverse side in country specific language) Meeting papers Weather report for week ahead Advice on dress code for events ‘Hints for Exporters’ booklet Hardcopy of diary for the travel period Photocopy of passport/important docs/credit cards Country specific information.
and Exhibitions. Incentive tourism is usually conducted purely for entertainment. MICE tourism usually consists of a well planned agenda centered on a particular theme. MICE are used to refer to a particular type of tourism in which large groups planned usually well in advance are brought together for some particular purpose. or an educational topic. or a job well done. The acronym MICE are applied inconsistently with the “E” sometimes referring to Events and the “C” sometimes referring to Conventions. Incentives. . Incentive tourism is usually undertaken as a type of employee reward by a company or institution for targets met or exceeded. a profession. rather than professional or educational purposes. MICE tourism is a specialized area with its own trade shows (IMEX) and practices. This process of marketing and bidding is normally conducted well in advance of the actual event. Conferences. often several years.17 MICE = Meetings. Unlike the other types of MICE tourism. perhaps with the exception of Incentives. MICE tourism is known for its flawless planning and demanding clientele. such as a hobby. MICE events are normally bid on by specialized “convention” bureaus located in particular countries and cities and established for the purpose of bidding on MICE activities. Most components of MICE are well understood.
Exhibitions: An event design to bring together people in the specific industry or closely related industry to come together to show case their product or services to a group of attendees. The source of income is by charging 5% to 10% on the total bill.18 Meetings: it is designed to bring to bring people together for the purpose of exchanging information Incentives: It is a trip that is planned by a company to reward their employees for outstanding services in their desired field. Conventions: A gathering of people to meet and discuss similar issues and activities in a large setting. .
dinner. auxiliary spaces. technology Furniture • • • • • • • Short informative sharing event or information bulletin: rows of chairs All-day seminar or longer: classroom set up (tables and chairs) Training or workshop: group work tables (4–6 people per table) Meeting: conference table (max 20 people per table) Training event or meeting: U-shaped table Evening event or get-together: cocktail set-up (buffet and bar tables) Festive dinner party: banquet setting (8–12 people per table) Technology • Take note of the size of the space: is the PA loud enough. ease of concentration Nature of the event • • • Is the event one-off or a series of events? Calm of nature. atmosphere. exhibition. air conditioning. accommodation? Can you move from one space to another conveniently and quickly? Soundproofing. will you need cameras and screens? . spaces for group work. experiences or an urban meeting? Homely and cozy or classy and stylish? When planning your schedule • • Will your guests arrive from near or far? Will they arrive by public transport. lunch. with their own cars or is their transportation specially arranged? Facilities • • • What kind of facilities will you need: main meeting room. furniture. is the projector bright enough. acoustics.19 Organizer’s checklist Location • • Accessibility: is the meeting location easy to reach? Environment: comfort.
or encourage guests to stay longer? Timing and schedule: how hungry are the participants. suspended items and installations. video recordings? Will you require professional help with planning or technical support during the event? Catering • • • • • Nature of the event: working meeting or a party? Participants: gender. quality of technical execution Required IT solutions: open/closed network. luxury? Trends • Decoration and presentation: neutral. nationality. webcasting and recorded files Are you looking for interaction: voting facilities. access control Personal safety: first aid. and how much time do you need to reserve for eating? What message do you want to convey: health-consciousness. following a theme or a corporate image? Security • • • Security of the site: fire safety. status What is the aim of the catering: to satisfy hunger. materials. air conditioning. heating. seasonal. make an impression. visual planning and projectors.20 • • • • Visual aspects: lighting technology. own staff and meeting location staff Quality and responsibility • • Quality of the meeting arrangements: quality standard certificates. standards for the operations Responsibility of the meeting location: recycling. personal security arrangements (for speakers or participants) Information Security: spaces. security officers. lighting .
No. What will the guests/delegates gain from participating? Who will be the members of the planning group/event committee? Who is the decision maker(s)? Who will be there to help on-site? What do you want to happen? (Work out a preliminary program/agenda).21 Meeting & Event Check List For Big Meetings & Events At the very start Define The purpose and objectives of the meeting . times). accessibility for disabled etc. And available optional dates. How long would your event be? Do you need to attract guests/delegates by PR. transportation. seating format and size of meeting rooms and other facilities needed each day (incl. of guests/delegates. What is your budget? (Can you get extra funds if needed? Could you get sponsors.).. Can you be flexible on dates? Where do you want it to take place? (Consider parking. (Develop a relevant media contact list)? Do you need to insure the event? Determine Preferred dates. .to you. When do you want it to take place? (Remember to check dates for other events).)? Whom do you want to attend? Estimate no.
Consider the offers received: Which facilities will best accommodate your event? Which will best live up to the expectations of the guests/delegates? Who will be the best partner to work with? Which venue best meets your budget. smoking etc. and standard of bed rooms each day.22 Need for breaks. Inspect the considered event venue(s). Budget. No. When you need the offer. lunches. Any other relevant information. Book the event venue(s) and main services Consider the need for printed material and prepare a timeline for producing it. Invite speaker Prepare invitations. stage). exhibition. dinners. Type of guests/delegates. A rough draft of the program. Any special requests (e.g.) on the response form. State your preference packages &/or itemized rates. . Allow the guests/delegates to note their individual requirements (dietary. receptions etc.
for copying/production of handouts). Hold a pre-event meeting with your venue contact to go through the programmed.). what happens if one of your speakers falls sick?) + prepare contingency plans Invite guests/delegates. (E. Prepare your event budget. bed rooms. Send rooming list to the hotel. Order gifts and amenities. Check budgets from similar meetings to ensure that all is included.). Order signs and printed material. guests/delegates etc. Start preparing a scenario (to do list with responsible persons assigned). of meetings rooms. Consider the unexpected. Remember to note special requests (VIPs etc.g. . Check and order speakers' technical equipment requirements. Finalize of printed material production. Check and order speakers' for transportation requirements. Prepare press release for your event. Confirm guests/delegates participation. 1 month prior to the event Choose and confirm catering and menus Check development of speakers presentation (Remind speakers of presentation due dates. (Updating minimizes your cancellation/reduction costs).23 3 months prior to the event Update your reservation (no.
Confirm all deliveries and pick-ups. Send out your event press release.just in case. are on-site. Make sure that all greeters. Prepare name badges. plugs etc. Prepare a staff briefing kit (programmed. contact telephone list etc. check that it functions and that you have all necessary cords. Aim at getting to bed early . Personally check that all material has arrived and is in good condition.24 One week prior event Send material to arrive at the hotel 48 hours before your arrival. If you are using your own AV. Check and order speakers' technical Prepare a master copy of all your printed material to bring with you . smile and have a great event! After the event .). helpers etc. who has the authority to sign bills and order any extras. Advise the event venue (and other relevant suppliers). briefed and ready to go During the event Relax. scenario. Upon arrival at the venue / 1 day before event Hold a pre-event meeting with your venue contact to go through the programmed. Call up contacts to get confirmation of coverage.and get a good start! 1 hour before event Check all event rooms.(advise the hotel to expect the material) Make arrangements to return material to your office after the event.
Send thank-you notes to the speakers. sponsors. staff etc. Check the invoice. (Present you feed-back and feedforward). Pay the invoices from suppliers.25 Meet with your venue contact to review the event. Fill out the event evaluation form. Make notes for the next event. .
in is an online travel company catering to the travel as well as to the hospitality industry.in is located in Darya Ganj. and computer networking and computer reservation system to meet up the demand of their clients.in one of the India’s travel company was started in 2008 by Mr. being effectively maintained wit telephone.in is an IATA recognized agency in India. The office is well equipped with the external and internal communication system. Beside that they also assist their customer in booking the hotel of their choice and try to provide the best alternative choice to the customer. Click2travel. They provide their customers with complete travel solution. Company’s Profile Click2travel. groups and corporate events organized along with both air and ground transportation reservation done. They assist the customer in making their package tours according to their requirement. fax. New Delhi.26 Introduction to the company Click2travel. internet. Siddharth Jain. The office of Click2travel. They act as a facilitator in getting tours. It is run by a team of young and energetic professionals fully conversant with modern day’s travel trade and its practices that have background with various travel agencies. .
sales or business development. Shalini Jain . Kamyab InfoTech PVT Ltd Click2travel. Neeraj Jain. Their industry experience extends to providing solutions to several key industries such as the Banks. . A thorough professional and a perfectionist. BTI Sita. Siddharth has an impressive knowledge of the field which he has gained over a decade and work credits with companies like Carlson Wagon Lit. American Embassy Travel Management Centre. Shalini has been in the industry for 11 years and has worked with multi-nationals like Holiday Inn. headed by Mr.Founder Director Siddharth Jain. Air Sahara & Journey mart. They are our technology partners.27 The management Siddharth Jain .in.Director She has vivacious personality full of positive attitude and proficient in nature. Retailer. IT Companies & Travel Companies. the founder of Click2Travel. He is well versed with the challenges that the world of hospitality has to offer. Stores & Super markets.in her team is constantly striving for a 99% client conversion rate. Shalini started a successful offline Tour Operator Company in the Year 2004. Kamyab InfoTech is IT Solution Company based in New Delhi and Mumbai. American Express and Carlson Wagonlit. be it operations. Financial Institutes. Siddharth is skilled in all fields of the trade. She is the operational head of Click2Travel. which provides us e-business solutions and application management services to keep our operations sailing smoothly.in is developed through Kamyab InfoTech.in has passionately created an online travel service Click2travel. which in turn brings in a more than 100% satisfied customer that keeps coming back with all their travel needs and plans.
28 Mission. They try to keep their client with updated information about the hotel reservation. The cost effective and well organized tour packages are sure to satisfy their customer. corporate. Hotel reservation services Leisure trips Luxury Cruises Tour packages within India Tour packages outside India Car rental services Corporate/incentive tour Airlines deals Tailor made vacations Religious tours Conferences and incentives . Values: To create value for guest.in is a coming up Travel Company in India which provides its client with a wide range of services. The company ensures that their customer is offered with the best of the Hospitality. tour packages. Services Click2travel. Vision and Values Mission: To push the leading edge of travel and give the added value of services to our guest. Vision: To be among the top travel agency in the country. Communication route is simplified. incentive tour packages etc. be ethical and trust and respect each other Unique Selling Point To customized travel packages as per client requirement. To make hotel reservation according to the customer will. The company also organizes group tours and tries to give its customer the best value of their money.
Also ask if the rate is inclusive of tax or they are extra. Then ask for the Travel Agent Commission. Also ask for extra bed cost if required. If the travel agent has a tax deduction certificate then 10% tax would not be deducted from the travel agent commission where as if they don’t have it then the hotel deduct 10% amount from the agent commission. After that give the best hotel reservation price to the client and once he/she has confirmed the booking ask him to message the conformation on yours email id. If the rooms are available ask for the various packages that are offered by the hotel along with their rates. Ask for the child policy of the hotel. agents receive a 10% commission on booking in hotels where as it can vary depending upon the hotel policy. Check the availability as per the client requirement. After all this is done say thank you. Greeting the person and asking his or her name. .29 Procedure for hotel reservation Call at the hotel room reservation. Typically.
30 Research Methodology Objective To understand what customer wants in their tour packages. Facts and Findings The company mainly deals in outbound tours. The company also has tailor made packages for its clients. Company also deals in hotel booking and air deals.in as a trainee I got to learn how to make itineraries. Scope of study While working with Click2trave. The company also deals in group tour. How to make itinerary and to modify it according to the customer need. . hotel booking and Airline reservation and how to organize and modify the plan according to the customer need. Also in the beginning of my training I got to work on a project luxury resort which is going to open at the region of Dehradun the capital of Uttrakhand. to do air ticket billing on Yatra software and to handle the customer queries. I got to work on the room reservation for our client.
64% where as for international air ticket it is 1. lunch/dinner is included in price American plan (AP): in this plan room. lunch and dinner are included in price. breakfast. breakfast. Hotel What are different types of meal plan and what all things it contains? There are four different types of meal plan that is European plan (EP): in this just the reservation of room is involved in price Continental plan (CP): in this plan room and breakfast is included in price Modified American Plan (MAP): in this plan room.31 FAQ of accounts department What do you mean by TDS? TDA means Tax Deduction at Source Is TDS different TDS is 10% on commission What is the service tax on airlines ticket? For domestic air ticket the service tax is . What is VISA service tax charge and how it is applied? VISA service tax charge is 10.24%. .30% and it is applied on service charge.
cabins. In hotels. B&B: n. Cancel. a provision which allows for cancellation by one of the parties. etc that can be sold or reserved. Check-out time. usually upon payment of a penalty. AP: American plan is a meal at a hotel or resort in which three meals a day are included in the price. Check-in time. without charge. 2. Amenities: The facilities and features of a property. eliminating rooms not available due to damage. the earliest time at which a room will be available. reservations. as a reservation. Sometimes referred to as Full American Plan. Complimentary: Free. repairs. and so forth. Check-out: A procedure whereby a hotel guest formally leaves the hotel and settles his or her bill. while next to each other. All inclusive: One price covers all listed elements of the package. APAI: American plan All Inclusive. the number of rooms actually available for use on a given day. Basis two: Another term for double occupancy. 1. Cancellation penalty: An amount deducted by a supplier from a refund of prepaid funds when a reservation is cancelled. American plan: A meal plan at a hotel or resort in which three meals a day are included in the price. In hotels. the latest time a guest may leave without being charged for another night's lodging.32 FAQ hotels Accommodation: any room sold to a customer Adjoining rooms: Hotel rooms which. sometime referred to as full American plan. Check-in may require the presentation of payment. . have no connecting doors. Check-in: A procedure whereby a hotel guest is registered as having arrived. as a check. Buffet: A serve-yourself meal featuring several choices in each course. Bed and breakfast. rooms. or other documentation or identification. Available rooms: In a hotel. Include all three meals and all taxes. Availability: The current inventory of seats. usually a hotel. Cancellation clause: In a contract. To indicate an item has been processed. To void.
EP: European plan. A hotel room with two double beds sometimes called a twin double. MAPAI: Modified America Plan. Twin-double: A hotel room with two double beds sometimes called a double-double. . etc economy class. Double occupancy rate: The rate charged when two people will occupy a room. Inclusive rates: Room rates that include tax. Double-double. double occupancy. includes breakfast and one major meal and all taxes. PPDO: Per person. Twin: A hotel room containing two single beds. Modified American plan: A hotel rate that includes two meals daily. CPAI: Continental Plan includes only breakfast and all taxes. Tariff: A schedule of fares or prices. usually breakfast and dinner. suite. In-out dates: Dates on which a guest arrives and leaves. apartment.33 Confirmation: The official acceptance of a booking by the supplier CP: Continental plan includes only breakfast. Accommodations that do not include meals FAP: Full American plan. Invoice: A business document detailing goods or services provided and requesting payment. MAP: Modified American plan includes breakfast and one major meal and all taxes.
C: Business class Cancel: To void. Bulk fare: A fare available only when buying blocks of seats. CT. Add-ons: Extra flight at extra cost Amendment: Changes to your booking. APT: Airline passenger tariff Availability: The current inventory of seats that can be sold or reserved.34 FAQ for air lines A: First class discounted Airline codes: Specifically. Carrier: Refers to the name of the airline you are travelling. before tax has been added. as of an airline ticket. also called a domestic carrier. as a reservation. F: First class Fare: A paying passenger on a plane. Circle trip. Code share: Flight operated by another airline. including those that identify airports. Class: Letter used to book your flight reservation. Child: Person 2-11 years. Conditions: Rules pertaining to this air fare. . B: Coach Economy discounted Base fare: The fare. Domestic fare: Fare charged for travel within a country. CNL: Cancel. all such unique indicators.or three-digit indicators that identify specific airlines in CRS systems. D: Business class discounted Domestic airline: An air carrier that provides service within its own country. Commissions are calculated on the base fare. the unique two. more loosely.
Net fare. This fare is agreed on by the airlines involved. Normal fare: An airline fare for a completely unrestricted ticket. One-way trip: Any trip for which a return leg has not been booked. M: Coach Economy discounted MPM: Maximum permitted mileage. J: Business class premium Joint fare: The fare charged for travel that utilizes more than one airline. Inventory: Refers to the number of rooms and specific room types available for sales in a hotel. OW: one way journey. Non-reroutable: No changing of destinations. Mileage: The amount of miles permitted to be flown on an air fare. Non-endorsable: No changing of airlines/carriers. PNR: Passenger. Non-refundable: No refund value. No show: This occurs when customer or group has made a confirmed reservation and fails to check in. Q: Coach Economy R: Supersonic . Name.35 H: Coach Economy discounted IATA: International Air Transport Association. the maximum distance you can fly in air miles. net rate: The fare after commission. P: First class premium Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. Reference. K: Thrift L: Thrift discounted Nominated carrier: The airline you can fly. Open jaw: Fly into one city and out of another city at no penalty.
Ticket designator: An airline code. Stopover: When you leave the airport for more than 24 hours. Creating two separate tickets for a single journey. Ticket on departure: A ticket that will be picked up by the passenger at the airport. V: Thrift discounted W: Coach Economy premium Y: Coach Economy . usually indicating a discounted fare. Unrestricted fare: A higher fare for a ticket offering maximum flexibility. R T Fares: Return journey fares. Surcharges: Extra cost involved. to a single destination and back. Transit visa: A limited-term visa issued solely to allow passage across or through the issuing country's territory. usually to obtain a lower fare. Season: Different times of the year for travel have different fares. Upgrade: To move to the next higher category. Transit: Stopover and change plane. Split ticketing. Ticket stock: Blank airline tickets. as to upgrade a passenger from tourist to business class. Rerouting: Changes to flight routing. TKNO: Ticket number TKTL: Ticket time limit.36 S: Standard Class T: Coach Economy discounted Reissue: Changes requiring a new ticket to be issued. as on an airline. Roundtrip: A trip. STPC: Airline pays for your accommodation at the stopover. RT: Round trip.
Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. sightseeing. . ADVR: Advise as to rate. or culture of a region. society. as a tour. usually to indicate an on-going relationship. and so forth In-out dates: Dates on which a guest arrives and leaves. COD: Cash on delivery. ADVN: Advise as to names. Inclusive tour: A tour package that bundles transportation and lodging along with additional services such as transfers. All-in: All inclusive. Complimentary: Free. All inclusive: One price covers all listed elements of the package. Client: A term used for a customer. CRN Cash refund notice. IATA: International Air Transport Association. usually for travel agents and other industry personnel intended to acquaint them with a new destination or new procedures. Briefing tour: A tour. Cultural tourism: Travel to experience the arts or history of a location or travel to immerse oneself in the language. Incentive travel: Travel that is given to employees as a reward for outstanding performance. AVS: Availability status messages. as in tour arrangements. Destination: Place to which a person is traveling or a thing is sent. without charge. Inbound operator: A person or company providing inbound services. Add-on: Anything optional purchased by a passenger.37 FAQ for travel industry Accreditation: Approval given by various trade associations to a travel agency allowing the sale of tickets and other accommodations. museum admissions. Full service agency location: A branch of an agency that provides customers both reservations and ticketing Inclusive Rates: Rates that include tax.
. such as air travel. and a hotel. Point of embarkation. Non-refundable: Of a ticket. any company providing travel services to the public. etc.38 Itinerary: The route of travel. Leisure travel: Travel undertaken for pleasure. regardless of its purpose. T&E: Travel and entertainment. Supplier: In the travel industry. Also called "personal name record Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. In an airline booking. Surface: On land. Markup: The sum of money or percentage added to a wholesale or purchase price to arrive at the retail or resale price. A package is distinguished from a tour by virtue of the fact that it combines fewer elements. The amount of the ticket. Package: A travel product bundling several distinct elements. Outbound: Referring to the leg of the journey departing the city of origin to the destination or destinations. Often used to indicate a trip of seven days or longer. no moneys will be returned should the trip be cancelled. as opposed to business travel. referring to travel over land that does not involve an aircraft. Land only: A fare rate that doesn't include air transportation. Passenger name record: A file on a computerized reservation system containing all the information relating to a specific booking. TQM: Total Quality Management TA: Travel agent. minus a service fee. Rooming list: A list of guest names and room dates for a group. times. may be applied to another trip in many cases. a list of flights. Net rate: These are rates with commission deducted at source. Service charge: A fee charged by travel agencies for providing non-commissionable services. PPR: Passenger profile record. Net amount: The amount due to supplier after the commissions had been deducted. supplied to the hotel prior to guest arrival. point of origin: Where a journey begins. a rental car. in an itinerary. MAAS: Meet and assist.
Travel counselor: An alternate term for travel agent. TAC: Travel agency commission. TO: Tour order. Ticket: A formal travel document representing a contract between the traveler and the supplier. such as from the airport to a hotel or vice versa. Tour operator: A company that assembles the various elements of a tour. Tour: A travel product in which several elements are bundled together and sold as a unit. . or escort by groups. Tour conductor: An employee of or contractor to a tour operator who accompanies and is in overall charge of a Tour documents: A packet of tickets. Transfer: The transportation of a passenger between two points. host.39 TAAD: Travel agent automated deduction. Tourist: A leisure traveler. Tours typically involve the use of a guide. Travel agency: Usually used in the travel industry to refer to an ARC-appointed storefront retailer. Travel agent: Any person who sells travel products on a commission basis. often included as an element of a tour. vouchers. itineraries. Travel consultant: An alternative term for travel agent. instructions. A person with specific knowledge of the travel industry hired on a contract basis to provide advice. Tourism: The activity of travel for pleasure. either as a way of rewarding a purchase or to attract business. Throwaway: Any item given away for free. or services to a company. Tire kicker: A customer who asks a travel agent for recommendations or quotes but who never actually makes a booking. An area of a tourist destination that has become over-commercialized. and other information sent to a passenger by a tour company. Through fare: Fare to a foreign destination reached via a gateway city. guidance. Tourist trap: Derogatory term for any attraction appealing to tourists but considered to be in bad taste or to give poor value for the money.
Accountable manual documents: Blank ARC ticket stock used to hand-write tickets. Visa: A document or. Visa expediter: A person or company charging a fee to procure visas another travel documents Visa support: Any documentation. Wholesaler rate: A non-commissionable rate for a product such as a hotel room that is extended to tour operators and packagers. regardless of whether an overnight stay is involved Vendor: In the travel industry. has a monetary value and which must be accounted for to the ARC. Trave log. required by a foreign government before a visa will be issued. when validated by a travel agency. a stamp in a passport authorizing the bearer to visit a country for specific purposes and for a specific length of time. travelogue: A documentary film or video extolling the attractions of a specific travel destination or group of destinations Trip: In the travel industry. any supplier of travel products or services. Accountable document: Any piece of paper that. a tour operator. more frequently. ADR: Average daily rate. any journey of more than 100 miles from a person's home. . FAQ Accounts Account Executive: Person responsible for management of office. Weather tourist: A person who travels to view meteorological events such as hurricanes and tornadoes. Wholesaler: Any company that sells to retailers as opposed to the general public.40 Travel partner: A travel supplier that participates in a frequency marketing program operated by another travel supplier. such as a letter of invitation from an approved organization or a receipt for confirmed bookings. XO: Exchange order.
resavenue.pdf http://www. Used to offset the cost of acquiring the asset.41 Commission: A percentage of a sale price paid to a salesperson as payment for making a sale.com/Faqs-on-tours. Net rate: These are rates with commission deducted at source.in/mice.aspx http://www. Fortnight: A period of two weeks Invoice: A business document detailing goods or services provided and requesting payment. Net amount: The amount due to supplier after the commissions had been deducted.com/faq/tits.html http://www.personal-assistant-tips. TAC: Travel agency commission. Net profit: Profit after all expenses has been taken into account. References Internet http://www.co.corporatetravel. over a period of time.mysiatravel.jsp . Depreciable asset: Any property owned by a business that is subject to depreciation for tax purposes. a deduction taken to account for the decline in value of assets. Depreciation: In taxation. CRN Cash refund notice.com/support-files/corporatetravelplanningchecklist. such as machines used in a business. Service charge: A fee charged by travel agencies for providing non-commissionable services.
42 http://click2travel.php Training .in/K_About_us.