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SUMMER INTERNSHIP FROM (01-06-2011 TO 31-07-2011) COMPANY NAME: CLICK2TRAVEL.IN
SUBMITTED BY: GAURAV KATHAIT MBA (TOURISM AND HOSPITALITY) ROLL NO: A-23 Section: RR1001 REG NO: 11013600
SUBMITTED TO: Anjali Khanna(HOD)
Table of content
1. 2. 3. a. b. c. d. 4. a. b. c. 5. 6. 7. 8. 9.
Acknowledgement Overview of India tourism industry. Different sectors of tourism industry in India Tourism and hospitality industry Structure of the industry Tourism policy Other government initiatives Future outlook Medical tourism industry Rural tourism industry Eco tourism industry Travel industry Forms of travel Tour operator Inbound tour operator Job of domestic tour operator
10. Sources of income of a tour operator 11. Outbound tour operator 12. Check list for International Tourist a. b. c.
At the time of reservation Visa FOREX
13. Corporate travel a.
Corporate travel check list
14. MICE (Meetings, Incentives, Convocation and Events)
3 a. b.
Organizers check list Meeting and Events check list
15. Introduction to company 16. Company’s profile 17. The management 18. Mission, Vision and Values 19. Unique selling point 20. Services 21. Procedure for hotel reservation 22. Research methodology a. b. c. Objective Scope of study Facts and findings
23. Frequently asked questions
ACKNOWLEDGEMENT First of fall I would like to thank the Director of Click2Travel.in for giving me the opportunity to do my two-month project training in his esteemed organization. I am highly obliged to Mr. Siddharth Jain for granting me to undertake my training at Click2Travel.in.I express my thanks to all team members under whose able guidance and direction, I was able to give shape to my training. Their constant review and excellent suggestions throughout the project are highly commendable.
Introduction to Indian tourism industry Indian Tourism Industry is the major service industry in the country. The prime authority for the development, management and promotion of tourism industry in India is the Ministry of Tourism which also runs the Incredible India Campaign.
Overview of India Tourism Industry Tourism in India contributes around 6.23% of the national GDP and is responsible for generating 8.78% of the overall employment in India.
As of 2008, the Indian tourism industry generated about US$ 100 billion and around US$ 275.5 billion of revenue is expected to be generated by 2018.
The growth rate has been expected to be 9.45% annually.
Figures of 2009 indicate that around 5.11 million foreign tourists visited India that year, mostly coming from the USA and UK and domestic tourism touched high figures of 650 million. The highest share was taken by the states of Andhra Pradesh, Uttar Pradesh and Tamil Nadu.
Delhi and Uttar Pradesh remain the favorite destination among the tourists.5 Rajasthan. Different Sectors of Tourism Industry in India the different sectors of the Indian Tourism Industry are enlisted below: Tourism and Hospitality Industry A brief: The Indian Tourism Industry has registered a remarkable growth both in the volume of foreign tourists and the overall revenue compared to the International Tourism Industry. The World Travel and Tourism Council (WTTC) have counted India and China as among the fastest growing tourism industries over the span of next 10-15 years. Indian hospitality industry's excellent growth has been primarily due to the following reasons Strong GDP performance Developing stronger ties with nations all across the world Encouraging foreign investment Structure of the Industry . State Governments. Union Territories and thus promotional policies and programs for the tourism sector are defined. Tamil Nadu. It collaborates with various Central agencies. The Ministry of Tourism formulates and regulates the national policies for the promotion of the tourism sector. Maharashtra.
It contains the following policies Target tourism as a major sector for economic growth Focus on domestic tourism Position India as a global brand for tourism Develop integrated tourism circuits Tourist friendly visa process Tax rates rationalization in the hospitality sector Immigration services Other Government Initiatives 31 villages have been recognized by the Ministry of Tourism. Tamil Nadu. Rajasthan and West Bengal. Advantages India offers the following advantages when it comes to medical treatment and facilities: The treatment costs are comparatively 30% lower to that of Western countries and also the cheapest in South-east Asia. The Government of India is expecting to generate Rs.6 The hotel industry is an important division of the Tourism Industry. Future Outlook The hotel sector is expected to register a positive growth in the next few years. The Hotel sector has registered a faster growth than the GDP since the last few years. Maharashtra. Sikkim. With years passing by India is becoming a top priority for medical tourism. Kerala. Karnataka. Assam. Bihar. 8. Atethie devo bhava: (guests are equal to God) this policy by the Government aims to make the common people aware who come in contact with the tourist. Madhya Pradesh. Incredible India: Under this policy the Government carries out its promotional activities through various marketing programs. . as it provides quality health treatment at cheaper costs compared to the treatment costs in the USA and other developed nations. The states of which the villages have been identified are Himachal Pradesh. Tourism Policy The National Tourism Policy was prepared in the year 2002. Gujarat.500 billion to GDP by 2020. Orissa. Medical Tourism Industry This is one of the highly growing sectors of the Indian Tourism Industry. Government of India to be developed as tourism hubs.
7 The medical staff. gold standard DXA bone densitometry. doctors etc have a good command over the English language which makes it easier for the tourists to communicate with them Indian hospitals offer excellent medical facilities in cardiology. and a full range of Assisted Reproductive Technology (ART) services. 12 lead ECG. cancer risk markers.Tourism is a very responsible form of tourism which encourages sustaining ecological balance and also leading to ecological development. handicraft exported amounted to about INR4 million in the year 2009. This sector has got quite a high number of tourists specially those who have an attraction for the rural ways of life. make it a Rs. as reported by the Confederation of Indian Industry (CII). high strength MRI etc are some of the medical services offered in India. which has given US$ 2. body fat analysis. Infertility treatments cost almost 1/4th of that in the developed countries and services include modern assisted reproductive techniques. comprehensive physical and gynecological examinations. joint replacements. coronary risk markers. in transplants. 9. Rural Tourism Industry Rural tourism industry reflects the rural civilization and culture followed in rural India which is rich in arts and crafts. orthopedics. innumerable tourists across the seas visit the villages in Rajasthan. Alone from Rajasthan. Spiritual tours organized for the tourists all across the country give the tourists an insight into the religiously rich culture of India. Eco-Tourism Industry Eco. Spiritual Tourism Industry India has numerous spiritual destinations which makes India a hot spot for spiritual tourism industry. Even without any promotional programs for developing rural tourism. audiometric. Chest X-ray. cosmetic treatments and many others.500-crore industry by 2015. It has the prime objective of promoting tourism by maintaining the nature as it is and promoting the conservation of wildlife and their habitats.3 billion has been estimated to come up. The sector is expected to generate an annual growth of 30%. spirometry. such as IVF. Future Estimates for the Medical Tourism Industry This sector has immense potential and by 2012. Tourism projects have been launched by the Union Tourism Ministry in collaboration with the UNDP. . 2D echo Color Doppler.5 million for the project. Gujarat and South India every year. Full body pathology. which will. a business of $2.
leisure and business travelers. Sightseeing. However it is still used for small trips and leisure cruises. meals etc. Travel (rail. Airways) Hospitality services (including accommodation in hotels and resorts) Destination Forms of travel Ship travel: Sea travel has largely been replaced by faster means of travel such as automobiles and airplanes. Travel operators are mainly of two kinds that is Inbound tour operator (domestic tour operator) Outbound tour operator Inbound tour operator An inbound tour operator is simply a company that makes travel arrangements for arriving tourist from other countries or tourist from within the country. airport transfer. Ship. Road. . The elements of tours consist of. Tour operator A company that assembles the various elements of tours is known as a tour operator. road. Accommodations along with meals if necessary. sea. air). buses and taxis. tours of the areas. due to its speed and coverage. The travel sector covers the following sectors Transportation services (Rail. Travel services (transfer to and from the destination). transit trains and high speed long distance trains. Rail travel: the popular forms of rail travel include inter-city trains. These can include hotel reservation. Road travel: It is the most popular form of travel and includes various modes such as personal automobiles. Air Travel: It is the most popular form of international travel.8 Travel industry The travel industry caters to recreational.
Interest. Commission from hotels can vary according to the hotel policy. etc). You are an outbound tour operator if you make arrangements for people who want to visit some other country. sea. Help in arranging transportation for the client (rail. let us say that you are a tour company that is located in India. Short listing of hotels according to the client requirement. Once the client has agreed for the package. travel agency. Commission from sales (not much these days from airlines). Outbound tour operator An outbound tour operator is a company which makes travel arrangement for the people of their country to some other country. accommodation. and then makes a detailed itinerary. road. Commission from package tour holidays. air). Outbound Tour operator in India takes the requirement of a customer in detail . Type of Accommodation. For example let us say that you are a tour company that is located in India. The tour operator of the destination country negotiates the rate with the hotel. tours of the areas. You are an inbound operator if you make arrangements for people who are arriving in India for a visit. Duration of Travel. airport transfer. After this he coordinates with his counterpart: The Agent at the destination and work out the cost inclusive of all the necessary elements of the tour. transportation cost etc. then the Tour operator customize and pass on the package detail to the client by adding up his margin in it. Sources of income of a tour operator Service charge. These can include hotel reservation. Such as the Destination selection. These are the tours booked by the companies for their employees through tour operator.9 For example. The Outbound Agent in India confirms all the arrangement of as per the itinerary with the destination tour operator. etc on your behalf. After that he sends the package detail to you that is hotel cost. Job of domestic tour operator Identify itinerary (it include everything from sightseeing. That is to say that one tour operator is of the company from where the tourist belongs and the other where the tourist wants to visit. . Incentive packages. meals etc. In outbound tours two or more tours operators are involved. No of adults and children traveling etc.
restaurants. tourist attraction and recreation. . Make arrangements for transportation. fares and hotels ratings and accommodations. To collect information on departure and arrival time. Provide information on custom regulation. required papers (passports. Advice on weather conditions.10 Work of a travel agent Give advice on destination. car rentals. tours and recreation. hotel accommodation. visa and certificate of vaccination) and currency exchange rates to international travelers.
International At the time of reservations. Take complete name. A Child should have name of the accompanied parent on his/her passport.g. Check on the Travel Insurance requirements. if he is only buying tickets from us. In view to generate additional revenue. E. you must check on Seat /Meal Request.11 Check list for international tourist Operational Guidelines . Names given by client should match the name as on their respective passports. you must check and offer on the services he is not buying from us. and if we can offer him hotels/ transfers/ Forex / travel Insurance. then we should also ask him where he is going to stay. Special Request and advise him on Change/Refund/No-Show Clauses. Travel insurance. Example Mr. Visa Status – Check if there is enough time available to obtain Visa.Satinder Singh Check Validity – In most cases passport should be valid for at least six months from the date of departure from the destination country. Forex. Inoculations. . In view to provide Best of Services.
UK. Original Bank Statement for the last 6 months. Tour Confirmation & Hotel Confirmation. and Australia have stringent norms. Foreign Exchange endorsement / Copy of Credit cards.12 Visa There should be enough pages available for Visa (2 pages for one visa required) Check the Passport’s Place of Issue – as embassies do not accept applications of passport issued out of their region. Detailed Tour Itinerary. Belgium. you may enter one country and travel freely throughout the Schengen zone. Luxembourg. France. With Schengen visa. Income Tax paper for the last 3 years. ensure you apply visa to the country of first port of arrival. 1 Visa application form duly filled in and signed. Canada. Finland. Check Nationality . The 15 Schengen countries are: Austria. Norway. Netherlands. so take care when dealing with such itineraries. Germany. purpose and duration of visit. Iceland.If passport holder other than Indian. Denmark. Countries like USA. designation. Italy. different regulations apply. Spain and Sweden. Greece. 2-4 recent passport size color photographs with white background and on Kodak paper only. Covering letter from the applicant on company's / personal letterhead stating his name. Medical Requirements : *As Applicable Visa Fee Time Taken : *As Applicable : *As Applicable * Please check directly from Embassy or its website for correct info. (OR) * Please Log on to Visa pages online to find out details. Portugal. . Standard Documents required Passport with validity of more than six months. If it’s Schengen Visa.
so be careful when accepting currency notes. . There is lot of duplicate currency floating in the market. Always check the current rate of Exchange before you accept the payment. What is Buying Rate? Rate at which the Bank or Forex Dealer buy currency. If not able to identify them. Example 1USD = INR 45. TC / Cash currency rates may differ.10. so please check from your Bank/ Forex Dealer. FOREX Always advice passenger that the payment due would be calculated as per ROE on the date of payment made.85. What is Selling Rate? Rate at which the Bank or Forex Dealer sell currency. Example 1USD = INR 46. then to safeguard yourself. note down number of each currency note.13 In case passenger availing Visa on arrival. please check requisite documents including passport size photographs to be carried along.
instructions and forms. Inoculations Make sure inoculations are completed as soon as possible because inoculations can take several weeks to become effective. or use the Link below to find visa requirements by country. Export license(s) Find out if a trade license/permit is needed. There are basically four expense categories for corporate travel. Remember that an inoculation certificate may be required when applying for a visa. Which are as follows? Airlines expense Hotel expense Food and beverages expense Transportation expense CORPORATE TRAVEL CHECKLIST Travel Advisories Check for travel advisory warnings before booking flights. Both passports will be simultaneously valid. Consider obtaining a second passport for convenience if the traveler is a frequent flyer. Health Advisories Passport Check validity of traveler’s passport – passports should be valid for at least 6 months after date of arrival in destination country.14 Corporate Travel Corporate travel is the people travelling for purpose related to work from one country to another or from one place to another within the country. . Visas Check the embassy/consulate’s website for visa requirements.
and air miles details.e. etc) Specify smoking/non-smoking preference Check if customer parking is available Note booking reservation number Send traveler's flight details to hotel upon confirmation Request that the room is held for late arrival (arrival after 1800 hrs). Translator/escort Check with the applicable tourist board for translators/escorts Hire car Find out what type of hire car the traveler prefers (subject to travel policy). keep a record of traveler’s registration no. Note the driver’s mobile number Trains Note train times Obtain train tickets Find out if seat reservation is required Find out if connecting train(s) leave from the same station Get directions from station to venue Driving/Car parking If possible. Flights Compare prices using a flight comparison website Check travel policy for traveler's approved class of travel Before booking. air conditioning. find out what the sign will say.uk Be aware of time zone impact on date/time of arrival Check traveler’s seating preference. make and model of car. and any extras such as satellite navigation.. luggage capacity. garage.co. manual/automatic. . insurance requirements Find out if chauffeur drive is required because of country regulations Verify location of collection/drop off point Find out if corporate vouchers are available Find out if maps are provided Taxis/Courtesy Car Note pickup time and exact location of collection point If driver will be carrying a sign. if applicable.15 International Driving license Find out if an international driving license/permit is required. single occupancy double. Wi-Fi. compare prices using a flight comparison website like Expedia. breakdown cover. Obtain tickets/boarding pass in advance if preferred Hotel Check hotel reviews Make sure the hotel has service amenities (i. standard. mechanic. incoming/outgoing fax/voicemail) Specify the type of room required (i.e. dietary requirements.
name. station. Travel Pack Passport Inoculation certificate Flight Tickets/boarding pass Hotel booking reservation number Travelers cheques Car rental voucher Train tickets Insurance documents Stationery (headed paper. model and color of car. for all arrivals and departures Hotel arrival time. Timing/location of meetings and entertainment Name and telephone nos. make. guidebook. address. flight nos.. advice on local etiquette Extra copy of the itinerary for his household Contact details of others travelling to the same meeting Area map (Google maps) and map/directions to venue. check-in times. flight times. hotel. contact/account details (name written on sign) Train times. Airline terminal no. platform. company name.16 Check if international breakdown cover required? Find out if you need to reserve a parking space If parking is arranged at client’s premises. provide traveler’s registration no. fax no. envelopes) Business cards (with reverse side in country specific language) Meeting papers Weather report for week ahead Advice on dress code for events ‘Hints for Exporters’ booklet Hardcopy of diary for the travel period Photocopy of passport/important docs/credit cards Country specific information. Health insurance cover Make enquiries about health insurance Spending Money Worldwide Restaurant Search Itinerary Include the following details Name and location of airport Date of travel. Taxi pickup times. compliment slips. phrasebook. contact details. hire car pickup/drop off location Details of local currency and suggested daily budget .. rail enquiry desk no. telephone no.. of overseas contacts Hire car collection/drop off time. reservation no. address. room reservation no.
The acronym MICE are applied inconsistently with the “E” sometimes referring to Events and the “C” sometimes referring to Conventions. such as a hobby. rather than professional or educational purposes. . a profession. Incentives. and Exhibitions. Conferences. MICE tourism is a specialized area with its own trade shows (IMEX) and practices. Unlike the other types of MICE tourism. MICE events are normally bid on by specialized “convention” bureaus located in particular countries and cities and established for the purpose of bidding on MICE activities. perhaps with the exception of Incentives. This process of marketing and bidding is normally conducted well in advance of the actual event. Incentive tourism is usually conducted purely for entertainment. MICE are used to refer to a particular type of tourism in which large groups planned usually well in advance are brought together for some particular purpose. Incentive tourism is usually undertaken as a type of employee reward by a company or institution for targets met or exceeded. or a job well done. often several years. MICE tourism usually consists of a well planned agenda centered on a particular theme.17 MICE = Meetings. or an educational topic. Most components of MICE are well understood. MICE tourism is known for its flawless planning and demanding clientele.
Exhibitions: An event design to bring together people in the specific industry or closely related industry to come together to show case their product or services to a group of attendees. The source of income is by charging 5% to 10% on the total bill.18 Meetings: it is designed to bring to bring people together for the purpose of exchanging information Incentives: It is a trip that is planned by a company to reward their employees for outstanding services in their desired field. Conventions: A gathering of people to meet and discuss similar issues and activities in a large setting. .
air conditioning. dinner. technology Furniture • • • • • • • Short informative sharing event or information bulletin: rows of chairs All-day seminar or longer: classroom set up (tables and chairs) Training or workshop: group work tables (4–6 people per table) Meeting: conference table (max 20 people per table) Training event or meeting: U-shaped table Evening event or get-together: cocktail set-up (buffet and bar tables) Festive dinner party: banquet setting (8–12 people per table) Technology • Take note of the size of the space: is the PA loud enough. is the projector bright enough. spaces for group work. accommodation? Can you move from one space to another conveniently and quickly? Soundproofing. with their own cars or is their transportation specially arranged? Facilities • • • What kind of facilities will you need: main meeting room. experiences or an urban meeting? Homely and cozy or classy and stylish? When planning your schedule • • Will your guests arrive from near or far? Will they arrive by public transport. will you need cameras and screens? . acoustics. furniture. lunch. auxiliary spaces. atmosphere. ease of concentration Nature of the event • • • Is the event one-off or a series of events? Calm of nature. exhibition.19 Organizer’s checklist Location • • Accessibility: is the meeting location easy to reach? Environment: comfort.
heating. luxury? Trends • Decoration and presentation: neutral. security officers. air conditioning. standards for the operations Responsibility of the meeting location: recycling. webcasting and recorded files Are you looking for interaction: voting facilities.20 • • • • Visual aspects: lighting technology. nationality. suspended items and installations. personal security arrangements (for speakers or participants) Information Security: spaces. following a theme or a corporate image? Security • • • Security of the site: fire safety. access control Personal safety: first aid. materials. status What is the aim of the catering: to satisfy hunger. video recordings? Will you require professional help with planning or technical support during the event? Catering • • • • • Nature of the event: working meeting or a party? Participants: gender. quality of technical execution Required IT solutions: open/closed network. own staff and meeting location staff Quality and responsibility • • Quality of the meeting arrangements: quality standard certificates. make an impression. and how much time do you need to reserve for eating? What message do you want to convey: health-consciousness. or encourage guests to stay longer? Timing and schedule: how hungry are the participants. lighting . seasonal. visual planning and projectors.
to you. . (Develop a relevant media contact list)? Do you need to insure the event? Determine Preferred dates.21 Meeting & Event Check List For Big Meetings & Events At the very start Define The purpose and objectives of the meeting . transportation. No. Can you be flexible on dates? Where do you want it to take place? (Consider parking. What is your budget? (Can you get extra funds if needed? Could you get sponsors. How long would your event be? Do you need to attract guests/delegates by PR.). What will the guests/delegates gain from participating? Who will be the members of the planning group/event committee? Who is the decision maker(s)? Who will be there to help on-site? What do you want to happen? (Work out a preliminary program/agenda).)? Whom do you want to attend? Estimate no. When do you want it to take place? (Remember to check dates for other events). times). And available optional dates. of guests/delegates. accessibility for disabled etc. seating format and size of meeting rooms and other facilities needed each day (incl..
When you need the offer. State your preference packages &/or itemized rates. Budget.) on the response form. Consider the offers received: Which facilities will best accommodate your event? Which will best live up to the expectations of the guests/delegates? Who will be the best partner to work with? Which venue best meets your budget. Allow the guests/delegates to note their individual requirements (dietary. Any other relevant information. and standard of bed rooms each day. receptions etc.g. Type of guests/delegates. lunches. Book the event venue(s) and main services Consider the need for printed material and prepare a timeline for producing it. Invite speaker Prepare invitations. exhibition. dinners. Inspect the considered event venue(s). smoking etc. . No. A rough draft of the program. stage). Any special requests (e.22 Need for breaks.
for copying/production of handouts). Order signs and printed material. Finalize of printed material production. of meetings rooms. (Updating minimizes your cancellation/reduction costs). Start preparing a scenario (to do list with responsible persons assigned). Consider the unexpected. bed rooms. Check and order speakers' technical equipment requirements. Hold a pre-event meeting with your venue contact to go through the programmed. Remember to note special requests (VIPs etc.23 3 months prior to the event Update your reservation (no. Send rooming list to the hotel. guests/delegates etc. (E. Check and order speakers' for transportation requirements. Order gifts and amenities. Prepare press release for your event.). Check budgets from similar meetings to ensure that all is included. .g. what happens if one of your speakers falls sick?) + prepare contingency plans Invite guests/delegates. Prepare your event budget. Confirm guests/delegates participation. 1 month prior to the event Choose and confirm catering and menus Check development of speakers presentation (Remind speakers of presentation due dates.).
(advise the hotel to expect the material) Make arrangements to return material to your office after the event. check that it functions and that you have all necessary cords. Call up contacts to get confirmation of coverage. If you are using your own AV. Prepare name badges. Personally check that all material has arrived and is in good condition.and get a good start! 1 hour before event Check all event rooms. who has the authority to sign bills and order any extras. Send out your event press release. Make sure that all greeters. contact telephone list etc. plugs etc. are on-site.).24 One week prior event Send material to arrive at the hotel 48 hours before your arrival. briefed and ready to go During the event Relax. Prepare a staff briefing kit (programmed. Confirm all deliveries and pick-ups. Aim at getting to bed early . Check and order speakers' technical Prepare a master copy of all your printed material to bring with you . helpers etc.just in case. scenario. Upon arrival at the venue / 1 day before event Hold a pre-event meeting with your venue contact to go through the programmed. Advise the event venue (and other relevant suppliers). smile and have a great event! After the event .
Fill out the event evaluation form. sponsors. (Present you feed-back and feedforward). staff etc. Pay the invoices from suppliers. Check the invoice. Make notes for the next event. . Send thank-you notes to the speakers.25 Meet with your venue contact to review the event.
being effectively maintained wit telephone. They assist the customer in making their package tours according to their requirement. Click2travel. It is run by a team of young and energetic professionals fully conversant with modern day’s travel trade and its practices that have background with various travel agencies. groups and corporate events organized along with both air and ground transportation reservation done. . internet. The office of Click2travel. They act as a facilitator in getting tours.in is an IATA recognized agency in India. Company’s Profile Click2travel.26 Introduction to the company Click2travel. and computer networking and computer reservation system to meet up the demand of their clients. New Delhi.in is located in Darya Ganj. fax. The office is well equipped with the external and internal communication system. Beside that they also assist their customer in booking the hotel of their choice and try to provide the best alternative choice to the customer.in is an online travel company catering to the travel as well as to the hospitality industry.in one of the India’s travel company was started in 2008 by Mr. Siddharth Jain. They provide their customers with complete travel solution.
the founder of Click2Travel. sales or business development. She is the operational head of Click2Travel. Retailer. IT Companies & Travel Companies.27 The management Siddharth Jain . which provides us e-business solutions and application management services to keep our operations sailing smoothly.in is developed through Kamyab InfoTech. which in turn brings in a more than 100% satisfied customer that keeps coming back with all their travel needs and plans. Kamyab InfoTech is IT Solution Company based in New Delhi and Mumbai. A thorough professional and a perfectionist. Stores & Super markets. American Embassy Travel Management Centre. headed by Mr. Air Sahara & Journey mart.in her team is constantly striving for a 99% client conversion rate. Shalini started a successful offline Tour Operator Company in the Year 2004. Siddharth has an impressive knowledge of the field which he has gained over a decade and work credits with companies like Carlson Wagon Lit. Shalini has been in the industry for 11 years and has worked with multi-nationals like Holiday Inn. Kamyab InfoTech PVT Ltd Click2travel. Shalini Jain . Their industry experience extends to providing solutions to several key industries such as the Banks. American Express and Carlson Wagonlit. . He is well versed with the challenges that the world of hospitality has to offer. Siddharth is skilled in all fields of the trade.in. be it operations. Neeraj Jain. Financial Institutes. They are our technology partners.Founder Director Siddharth Jain. BTI Sita.Director She has vivacious personality full of positive attitude and proficient in nature.in has passionately created an online travel service Click2travel.
Services Click2travel. They try to keep their client with updated information about the hotel reservation. Communication route is simplified. tour packages. To make hotel reservation according to the customer will. The cost effective and well organized tour packages are sure to satisfy their customer. The company ensures that their customer is offered with the best of the Hospitality. incentive tour packages etc. corporate. Hotel reservation services Leisure trips Luxury Cruises Tour packages within India Tour packages outside India Car rental services Corporate/incentive tour Airlines deals Tailor made vacations Religious tours Conferences and incentives . Values: To create value for guest. Vision and Values Mission: To push the leading edge of travel and give the added value of services to our guest.28 Mission. Vision: To be among the top travel agency in the country. The company also organizes group tours and tries to give its customer the best value of their money.in is a coming up Travel Company in India which provides its client with a wide range of services. be ethical and trust and respect each other Unique Selling Point To customized travel packages as per client requirement.
After that give the best hotel reservation price to the client and once he/she has confirmed the booking ask him to message the conformation on yours email id. Then ask for the Travel Agent Commission. If the rooms are available ask for the various packages that are offered by the hotel along with their rates. . Check the availability as per the client requirement. If the travel agent has a tax deduction certificate then 10% tax would not be deducted from the travel agent commission where as if they don’t have it then the hotel deduct 10% amount from the agent commission.29 Procedure for hotel reservation Call at the hotel room reservation. Also ask if the rate is inclusive of tax or they are extra. Ask for the child policy of the hotel. After all this is done say thank you. Typically. agents receive a 10% commission on booking in hotels where as it can vary depending upon the hotel policy. Greeting the person and asking his or her name. Also ask for extra bed cost if required.
30 Research Methodology Objective To understand what customer wants in their tour packages. The company also has tailor made packages for its clients. How to make itinerary and to modify it according to the customer need. I got to work on the room reservation for our client. Facts and Findings The company mainly deals in outbound tours. Company also deals in hotel booking and air deals. to do air ticket billing on Yatra software and to handle the customer queries. Scope of study While working with Click2trave. The company also deals in group tour. Also in the beginning of my training I got to work on a project luxury resort which is going to open at the region of Dehradun the capital of Uttrakhand. hotel booking and Airline reservation and how to organize and modify the plan according to the customer need. .in as a trainee I got to learn how to make itineraries.
lunch/dinner is included in price American plan (AP): in this plan room.31 FAQ of accounts department What do you mean by TDS? TDA means Tax Deduction at Source Is TDS different TDS is 10% on commission What is the service tax on airlines ticket? For domestic air ticket the service tax is .30% and it is applied on service charge. .64% where as for international air ticket it is 1. breakfast. breakfast. What is VISA service tax charge and how it is applied? VISA service tax charge is 10. Hotel What are different types of meal plan and what all things it contains? There are four different types of meal plan that is European plan (EP): in this just the reservation of room is involved in price Continental plan (CP): in this plan room and breakfast is included in price Modified American Plan (MAP): in this plan room. lunch and dinner are included in price.24%.
Check-out: A procedure whereby a hotel guest formally leaves the hotel and settles his or her bill. usually a hotel. All inclusive: One price covers all listed elements of the package. Bed and breakfast. AP: American plan is a meal at a hotel or resort in which three meals a day are included in the price. usually upon payment of a penalty. Sometimes referred to as Full American Plan. the latest time a guest may leave without being charged for another night's lodging. To void. the number of rooms actually available for use on a given day. as a check. . rooms. Check-in time. Cancellation penalty: An amount deducted by a supplier from a refund of prepaid funds when a reservation is cancelled. Buffet: A serve-yourself meal featuring several choices in each course. In hotels. American plan: A meal plan at a hotel or resort in which three meals a day are included in the price. In hotels. and so forth.32 FAQ hotels Accommodation: any room sold to a customer Adjoining rooms: Hotel rooms which. the earliest time at which a room will be available. eliminating rooms not available due to damage. B&B: n. 1. reservations. Check-in may require the presentation of payment. cabins. have no connecting doors. while next to each other. Availability: The current inventory of seats. Cancellation clause: In a contract. Cancel. repairs. Check-out time. sometime referred to as full American plan. etc that can be sold or reserved. Available rooms: In a hotel. Include all three meals and all taxes. or other documentation or identification. 2. a provision which allows for cancellation by one of the parties. APAI: American plan All Inclusive. Check-in: A procedure whereby a hotel guest is registered as having arrived. Amenities: The facilities and features of a property. Basis two: Another term for double occupancy. Complimentary: Free. without charge. as a reservation. To indicate an item has been processed.
Modified American plan: A hotel rate that includes two meals daily. Invoice: A business document detailing goods or services provided and requesting payment. etc economy class. PPDO: Per person. In-out dates: Dates on which a guest arrives and leaves. Inclusive rates: Room rates that include tax. A hotel room with two double beds sometimes called a twin double. MAP: Modified American plan includes breakfast and one major meal and all taxes. double occupancy. CPAI: Continental Plan includes only breakfast and all taxes. Double occupancy rate: The rate charged when two people will occupy a room. usually breakfast and dinner. Accommodations that do not include meals FAP: Full American plan. . MAPAI: Modified America Plan. Twin: A hotel room containing two single beds. apartment. Double-double. suite. Twin-double: A hotel room with two double beds sometimes called a double-double. Tariff: A schedule of fares or prices. EP: European plan. includes breakfast and one major meal and all taxes.33 Confirmation: The official acceptance of a booking by the supplier CP: Continental plan includes only breakfast.
Domestic fare: Fare charged for travel within a country. APT: Airline passenger tariff Availability: The current inventory of seats that can be sold or reserved. B: Coach Economy discounted Base fare: The fare. D: Business class discounted Domestic airline: An air carrier that provides service within its own country. all such unique indicators. as of an airline ticket. Child: Person 2-11 years.34 FAQ for air lines A: First class discounted Airline codes: Specifically. the unique two. also called a domestic carrier. . CNL: Cancel. Class: Letter used to book your flight reservation.or three-digit indicators that identify specific airlines in CRS systems. as a reservation. before tax has been added. Bulk fare: A fare available only when buying blocks of seats. more loosely. Code share: Flight operated by another airline. CT. including those that identify airports. Add-ons: Extra flight at extra cost Amendment: Changes to your booking. C: Business class Cancel: To void. Carrier: Refers to the name of the airline you are travelling. Conditions: Rules pertaining to this air fare. Circle trip. F: First class Fare: A paying passenger on a plane. Commissions are calculated on the base fare.
P: First class premium Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. J: Business class premium Joint fare: The fare charged for travel that utilizes more than one airline. This fare is agreed on by the airlines involved. Non-endorsable: No changing of airlines/carriers. Non-reroutable: No changing of destinations. No show: This occurs when customer or group has made a confirmed reservation and fails to check in. K: Thrift L: Thrift discounted Nominated carrier: The airline you can fly. Open jaw: Fly into one city and out of another city at no penalty. Reference. Non-refundable: No refund value. net rate: The fare after commission. PNR: Passenger. Q: Coach Economy R: Supersonic . the maximum distance you can fly in air miles. Inventory: Refers to the number of rooms and specific room types available for sales in a hotel. M: Coach Economy discounted MPM: Maximum permitted mileage. Net fare. OW: one way journey. Name. One-way trip: Any trip for which a return leg has not been booked. Mileage: The amount of miles permitted to be flown on an air fare. Normal fare: An airline fare for a completely unrestricted ticket.35 H: Coach Economy discounted IATA: International Air Transport Association.
as to upgrade a passenger from tourist to business class. Transit visa: A limited-term visa issued solely to allow passage across or through the issuing country's territory. Roundtrip: A trip. Season: Different times of the year for travel have different fares. Ticket designator: An airline code. Upgrade: To move to the next higher category. Rerouting: Changes to flight routing. Ticket stock: Blank airline tickets. Creating two separate tickets for a single journey. Stopover: When you leave the airport for more than 24 hours. Split ticketing.36 S: Standard Class T: Coach Economy discounted Reissue: Changes requiring a new ticket to be issued. TKNO: Ticket number TKTL: Ticket time limit. as on an airline. Ticket on departure: A ticket that will be picked up by the passenger at the airport. V: Thrift discounted W: Coach Economy premium Y: Coach Economy . to a single destination and back. RT: Round trip. Transit: Stopover and change plane. STPC: Airline pays for your accommodation at the stopover. usually to obtain a lower fare. Surcharges: Extra cost involved. R T Fares: Return journey fares. usually indicating a discounted fare. Unrestricted fare: A higher fare for a ticket offering maximum flexibility.
Inclusive tour: A tour package that bundles transportation and lodging along with additional services such as transfers. Complimentary: Free. CRN Cash refund notice. society. Client: A term used for a customer. AVS: Availability status messages. and so forth In-out dates: Dates on which a guest arrives and leaves. Full service agency location: A branch of an agency that provides customers both reservations and ticketing Inclusive Rates: Rates that include tax. Add-on: Anything optional purchased by a passenger. or culture of a region. as in tour arrangements. Inbound operator: A person or company providing inbound services.37 FAQ for travel industry Accreditation: Approval given by various trade associations to a travel agency allowing the sale of tickets and other accommodations. IATA: International Air Transport Association. usually for travel agents and other industry personnel intended to acquaint them with a new destination or new procedures. All-in: All inclusive. as a tour. museum admissions. without charge. Cultural tourism: Travel to experience the arts or history of a location or travel to immerse oneself in the language. . Destination: Place to which a person is traveling or a thing is sent. ADVN: Advise as to names. Incentive travel: Travel that is given to employees as a reward for outstanding performance. Briefing tour: A tour. Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. sightseeing. usually to indicate an on-going relationship. COD: Cash on delivery. ADVR: Advise as to rate. All inclusive: One price covers all listed elements of the package.
Package: A travel product bundling several distinct elements. In an airline booking. Markup: The sum of money or percentage added to a wholesale or purchase price to arrive at the retail or resale price. Net amount: The amount due to supplier after the commissions had been deducted. Often used to indicate a trip of seven days or longer. Land only: A fare rate that doesn't include air transportation. in an itinerary. etc. Passenger name record: A file on a computerized reservation system containing all the information relating to a specific booking. Service charge: A fee charged by travel agencies for providing non-commissionable services. may be applied to another trip in many cases. no moneys will be returned should the trip be cancelled. Outbound: Referring to the leg of the journey departing the city of origin to the destination or destinations. referring to travel over land that does not involve an aircraft. as opposed to business travel. Net rate: These are rates with commission deducted at source.38 Itinerary: The route of travel. a rental car. Rooming list: A list of guest names and room dates for a group. MAAS: Meet and assist. TQM: Total Quality Management TA: Travel agent. a list of flights. regardless of its purpose. Non-refundable: Of a ticket. such as air travel. times. Supplier: In the travel industry. Point of embarkation. PPR: Passenger profile record. . any company providing travel services to the public. minus a service fee. and a hotel. Surface: On land. Leisure travel: Travel undertaken for pleasure. supplied to the hotel prior to guest arrival. The amount of the ticket. point of origin: Where a journey begins. T&E: Travel and entertainment. A package is distinguished from a tour by virtue of the fact that it combines fewer elements. Also called "personal name record Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely.
either as a way of rewarding a purchase or to attract business. Tourism: The activity of travel for pleasure. Through fare: Fare to a foreign destination reached via a gateway city. itineraries. Travel counselor: An alternate term for travel agent. Tours typically involve the use of a guide. Tour operator: A company that assembles the various elements of a tour.39 TAAD: Travel agent automated deduction. Tour conductor: An employee of or contractor to a tour operator who accompanies and is in overall charge of a Tour documents: A packet of tickets. and other information sent to a passenger by a tour company. Transfer: The transportation of a passenger between two points. Travel consultant: An alternative term for travel agent. or escort by groups. An area of a tourist destination that has become over-commercialized. often included as an element of a tour. or services to a company. A person with specific knowledge of the travel industry hired on a contract basis to provide advice. Throwaway: Any item given away for free. Travel agency: Usually used in the travel industry to refer to an ARC-appointed storefront retailer. Tourist: A leisure traveler. guidance. TAC: Travel agency commission. Ticket: A formal travel document representing a contract between the traveler and the supplier. such as from the airport to a hotel or vice versa. host. Tour: A travel product in which several elements are bundled together and sold as a unit. Travel agent: Any person who sells travel products on a commission basis. Tire kicker: A customer who asks a travel agent for recommendations or quotes but who never actually makes a booking. . instructions. vouchers. TO: Tour order. Tourist trap: Derogatory term for any attraction appealing to tourists but considered to be in bad taste or to give poor value for the money.
any journey of more than 100 miles from a person's home.40 Travel partner: A travel supplier that participates in a frequency marketing program operated by another travel supplier. FAQ Accounts Account Executive: Person responsible for management of office. Visa: A document or. regardless of whether an overnight stay is involved Vendor: In the travel industry. such as a letter of invitation from an approved organization or a receipt for confirmed bookings. Wholesaler rate: A non-commissionable rate for a product such as a hotel room that is extended to tour operators and packagers. Trave log. more frequently. travelogue: A documentary film or video extolling the attractions of a specific travel destination or group of destinations Trip: In the travel industry. a tour operator. has a monetary value and which must be accounted for to the ARC. Accountable manual documents: Blank ARC ticket stock used to hand-write tickets. a stamp in a passport authorizing the bearer to visit a country for specific purposes and for a specific length of time. ADR: Average daily rate. when validated by a travel agency. Weather tourist: A person who travels to view meteorological events such as hurricanes and tornadoes. Accountable document: Any piece of paper that. Visa expediter: A person or company charging a fee to procure visas another travel documents Visa support: Any documentation. Wholesaler: Any company that sells to retailers as opposed to the general public. any supplier of travel products or services. . required by a foreign government before a visa will be issued. XO: Exchange order.
Service charge: A fee charged by travel agencies for providing non-commissionable services.aspx http://www. such as machines used in a business.com/Faqs-on-tours.41 Commission: A percentage of a sale price paid to a salesperson as payment for making a sale.co. a deduction taken to account for the decline in value of assets.personal-assistant-tips. Depreciation: In taxation. Net profit: Profit after all expenses has been taken into account. References Internet http://www. Net rate: These are rates with commission deducted at source. Fortnight: A period of two weeks Invoice: A business document detailing goods or services provided and requesting payment.in/mice.pdf http://www. TAC: Travel agency commission. over a period of time.com/support-files/corporatetravelplanningchecklist.resavenue. Used to offset the cost of acquiring the asset.html http://www.mysiatravel. Depreciable asset: Any property owned by a business that is subject to depreciation for tax purposes.jsp .corporatetravel. Net amount: The amount due to supplier after the commissions had been deducted.com/faq/tits. CRN Cash refund notice.
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