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PROJECT REPORT

ON

SUMMER INTERNSHIP FROM (01-06-2011 TO 31-07-2011) COMPANY NAME: CLICK2TRAVEL.IN

SUBMITTED BY: GAURAV KATHAIT MBA (TOURISM AND HOSPITALITY) ROLL NO: A-23 Section: RR1001 REG NO: 11013600

SUBMITTED TO: Anjali Khanna(HOD)

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Table of content

1. 2. 3. a. b. c. d. 4. a. b. c. 5. 6. 7. 8. 9.

Acknowledgement Overview of India tourism industry. Different sectors of tourism industry in India Tourism and hospitality industry Structure of the industry Tourism policy Other government initiatives Future outlook Medical tourism industry Rural tourism industry Eco tourism industry Travel industry Forms of travel Tour operator Inbound tour operator Job of domestic tour operator

10. Sources of income of a tour operator 11. Outbound tour operator 12. Check list for International Tourist a. b. c.
At the time of reservation Visa FOREX

13. Corporate travel a.
Corporate travel check list

14. MICE (Meetings, Incentives, Convocation and Events)

3 a. b.
Organizers check list Meeting and Events check list

15. Introduction to company 16. Company’s profile 17. The management 18. Mission, Vision and Values 19. Unique selling point 20. Services 21. Procedure for hotel reservation 22. Research methodology a. b. c. Objective Scope of study Facts and findings

23. Frequently asked questions

ACKNOWLEDGEMENT First of fall I would like to thank the Director of Click2Travel.in for giving me the opportunity to do my two-month project training in his esteemed organization. I am highly obliged to Mr. Siddharth Jain for granting me to undertake my training at Click2Travel.in.I express my thanks to all team members under whose able guidance and direction, I was able to give shape to my training. Their constant review and excellent suggestions throughout the project are highly commendable.

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Introduction to Indian tourism industry Indian Tourism Industry is the major service industry in the country. The prime authority for the development, management and promotion of tourism industry in India is the Ministry of Tourism which also runs the Incredible India Campaign.

Overview of India Tourism Industry Tourism in India contributes around 6.23% of the national GDP and is responsible for generating 8.78% of the overall employment in India.

As of 2008, the Indian tourism industry generated about US$ 100 billion and around US$ 275.5 billion of revenue is expected to be generated by 2018.

The growth rate has been expected to be 9.45% annually.

Figures of 2009 indicate that around 5.11 million foreign tourists visited India that year, mostly coming from the USA and UK and domestic tourism touched high figures of 650 million. The highest share was taken by the states of Andhra Pradesh, Uttar Pradesh and Tamil Nadu.

5  Rajasthan. It collaborates with various Central agencies. Union Territories and thus promotional policies and programs for the tourism sector are defined. Indian hospitality industry's excellent growth has been primarily due to the following reasons    Strong GDP performance Developing stronger ties with nations all across the world Encouraging foreign investment Structure of the Industry .  Different Sectors of Tourism Industry in India the different sectors of the Indian Tourism Industry are enlisted below: Tourism and Hospitality Industry A brief: The Indian Tourism Industry has registered a remarkable growth both in the volume of foreign tourists and the overall revenue compared to the International Tourism Industry. Delhi and Uttar Pradesh remain the favorite destination among the tourists. Tamil Nadu. The Ministry of Tourism formulates and regulates the national policies for the promotion of the tourism sector. State Governments. The World Travel and Tourism Council (WTTC) have counted India and China as among the fastest growing tourism industries over the span of next 10-15 years. Maharashtra.

Bihar. Rajasthan and West Bengal. Assam. Government of India to be developed as tourism hubs. Karnataka. With years passing by India is becoming a top priority for medical tourism. Sikkim. The Government of India is expecting to generate Rs. Tourism Policy  The National Tourism Policy was prepared in the year 2002. Orissa. The Hotel sector has registered a faster growth than the GDP since the last few years. Kerala. Gujarat. The states of which the villages have been identified are Himachal Pradesh.  Incredible India: Under this policy the Government carries out its promotional activities through various marketing programs. Maharashtra.  Future Outlook The hotel sector is expected to register a positive growth in the next few years. Medical Tourism Industry This is one of the highly growing sectors of the Indian Tourism Industry. Madhya Pradesh.6 The hotel industry is an important division of the Tourism Industry. 8. Advantages India offers the following advantages when it comes to medical treatment and facilities:  The treatment costs are comparatively 30% lower to that of Western countries and also the cheapest in South-east Asia. . as it provides quality health treatment at cheaper costs compared to the treatment costs in the USA and other developed nations. Tamil Nadu.  Atethie devo bhava: (guests are equal to God) this policy by the Government aims to make the common people aware who come in contact with the tourist.500 billion to GDP by 2020. It contains the following policies      Target tourism as a major sector for economic growth Focus on domestic tourism Position India as a global brand for tourism Develop integrated tourism circuits Tourist friendly visa process Tax rates rationalization in the hospitality sector Immigration services   Other Government Initiatives 31 villages have been recognized by the Ministry of Tourism.

joint replacements. 9. such as IVF. Spiritual Tourism Industry India has numerous spiritual destinations which makes India a hot spot for spiritual tourism industry. high strength MRI etc are some of the medical services offered in India. orthopedics. 2D echo Color Doppler. This sector has got quite a high number of tourists specially those who have an attraction for the rural ways of life. handicraft exported amounted to about INR4 million in the year 2009. Chest X-ray.7  The medical staff. as reported by the Confederation of Indian Industry (CII). It has the prime objective of promoting tourism by maintaining the nature as it is and promoting the conservation of wildlife and their habitats. Even without any promotional programs for developing rural tourism. a business of $2. Alone from Rajasthan. and a full range of Assisted Reproductive Technology (ART) services.5 million for the project. audiometric. Rural Tourism Industry Rural tourism industry reflects the rural civilization and culture followed in rural India which is rich in arts and crafts. The sector is expected to generate an annual growth of 30%. gold standard DXA bone densitometry.3 billion has been estimated to come up. . Tourism projects have been launched by the Union Tourism Ministry in collaboration with the UNDP.  Infertility treatments cost almost 1/4th of that in the developed countries and services include modern assisted reproductive techniques. which will.500-crore industry by 2015.Tourism is a very responsible form of tourism which encourages sustaining ecological balance and also leading to ecological development. comprehensive physical and gynecological examinations. spirometry. body fat analysis. Spiritual tours organized for the tourists all across the country give the tourists an insight into the religiously rich culture of India. in transplants. Gujarat and South India every year. doctors etc have a good command over the English language which makes it easier for the tourists to communicate with them  Indian hospitals offer excellent medical facilities in cardiology. coronary risk markers.  Full body pathology. make it a Rs. Future Estimates for the Medical Tourism Industry This sector has immense potential and by 2012. innumerable tourists across the seas visit the villages in Rajasthan. which has given US$ 2. Eco-Tourism Industry Eco. cancer risk markers. 12 lead ECG. cosmetic treatments and many others.

Travel services (transfer to and from the destination). Travel operators are mainly of two kinds that is   Inbound tour operator (domestic tour operator) Outbound tour operator Inbound tour operator An inbound tour operator is simply a company that makes travel arrangements for arriving tourist from other countries or tourist from within the country. leisure and business travelers. airport transfer. tours of the areas. sea. transit trains and high speed long distance trains. Rail travel: the popular forms of rail travel include inter-city trains. Sightseeing. meals etc. buses and taxis.    Tour operator A company that assembles the various elements of tours is known as a tour operator. road. due to its speed and coverage. These can include hotel reservation. However it is still used for small trips and leisure cruises. The travel sector covers the following sectors    Transportation services (Rail. The elements of tours consist of. Road travel: It is the most popular form of travel and includes various modes such as personal automobiles. Road. Air Travel: It is the most popular form of international travel. Ship. .8 Travel industry The travel industry caters to recreational. air). Accommodations along with meals if necessary. Airways) Hospitality services (including accommodation in hotels and resorts) Destination Forms of travel  Ship travel: Sea travel has largely been replaced by faster means of travel such as automobiles and airplanes.     Travel (rail.

You are an inbound operator if you make arrangements for people who are arriving in India for a visit. These can include hotel reservation. let us say that you are a tour company that is located in India. transportation cost etc. sea. Help in arranging transportation for the client (rail. Job of domestic tour operator    Identify itinerary (it include everything from sightseeing. You are an outbound tour operator if you make arrangements for people who want to visit some other country. Short listing of hotels according to the client requirement. Commission from package tour holidays. In outbound tours two or more tours operators are involved. Sources of income of a tour operator     Service charge. Once the client has agreed for the package. and then makes a detailed itinerary. Outbound tour operator An outbound tour operator is a company which makes travel arrangement for the people of their country to some other country. Interest. then the Tour operator customize and pass on the package detail to the client by adding up his margin in it. Such as the Destination selection. Duration of Travel. tours of the areas. meals etc. The tour operator of the destination country negotiates the rate with the hotel. These are the tours booked by the companies for their employees through tour operator. Outbound Tour operator in India takes the requirement of a customer in detail . airport transfer. road. air). For example let us say that you are a tour company that is located in India. travel agency. That is to say that one tour operator is of the company from where the tourist belongs and the other where the tourist wants to visit. Type of Accommodation. Commission from sales (not much these days from airlines). After that he sends the package detail to you that is hotel cost.9 For example. etc on your behalf. Commission from hotels can vary according to the hotel policy. . accommodation. etc). After this he coordinates with his counterpart: The Agent at the destination and work out the cost inclusive of all the necessary elements of the tour.  Incentive packages. No of adults and children traveling etc. The Outbound Agent in India confirms all the arrangement of as per the itinerary with the destination tour operator.

fares and hotels ratings and accommodations. hotel accommodation. tours and recreation.   Provide information on custom regulation.10 Work of a travel agent   Give advice on destination. Make arrangements for transportation. Advice on weather conditions. restaurants.  To collect information on departure and arrival time. . car rentals. visa and certificate of vaccination) and currency exchange rates to international travelers. tourist attraction and recreation. required papers (passports.

Inoculations.g. and if we can offer him hotels/ transfers/ Forex / travel Insurance. you must check and offer on the services he is not buying from us. Forex. you must check on Seat /Meal Request.  A Child should have name of the accompanied parent on his/her passport. Example Mr. then we should also ask him where he is going to stay.11 Check list for international tourist Operational Guidelines .  Names given by client should match the name as on their respective passports.International At the time of reservations.  In view to provide Best of Services. E.Satinder Singh  Check Validity – In most cases passport should be valid for at least six months from the date of departure from the destination country. if he is only buying tickets from us. .  Check on the Travel Insurance requirements.  Visa Status – Check if there is enough time available to obtain Visa.  In view to generate additional revenue. Travel insurance. Special Request and advise him on Change/Refund/No-Show Clauses.  Take complete name.

France. Germany. so take care when dealing with such itineraries. Italy. ensure you apply visa to the country of first port of arrival. designation. . Luxembourg. different regulations apply. Finland. Medical Requirements : *As Applicable Visa Fee Time Taken : *As Applicable : *As Applicable * Please check directly from Embassy or its website for correct info. Spain and Sweden.  Original Bank Statement for the last 6 months. and Australia have stringent norms. Belgium. Canada.  2-4 recent passport size color photographs with white background and on Kodak paper only.  1 Visa application form duly filled in and signed. With Schengen visa.12 Visa  There should be enough pages available for Visa (2 pages for one visa required)  Check the Passport’s Place of Issue – as embassies do not accept applications of passport issued out of their region. (OR) * Please Log on to Visa pages online to find out details. Iceland. Denmark. Norway.  If it’s Schengen Visa.  Income Tax paper for the last 3 years.  Foreign Exchange endorsement / Copy of Credit cards. Greece.  Detailed Tour Itinerary.  Tour Confirmation & Hotel Confirmation.  Check Nationality .  Standard Documents required  Passport with validity of more than six months.If passport holder other than Indian. UK.  Covering letter from the applicant on company's / personal letterhead stating his name. The 15 Schengen countries are: Austria. Countries like USA. Netherlands. you may enter one country and travel freely throughout the Schengen zone. purpose and duration of visit. Portugal.

85. What is Selling Rate? Rate at which the Bank or Forex Dealer sell currency. so please check from your Bank/ Forex Dealer. Example 1USD = INR 46. so be careful when accepting currency notes. If not able to identify them. then to safeguard yourself. Example 1USD = INR 45. There is lot of duplicate currency floating in the market. please check requisite documents including passport size photographs to be carried along.10. FOREX  Always advice passenger that the payment due would be calculated as per ROE on the date of payment made. Always check the current rate of Exchange before you accept the payment. TC / Cash currency rates may differ.13 In case passenger availing Visa on arrival. note down number of each currency note.    What is Buying Rate? Rate at which the Bank or Forex Dealer buy currency. .

or use the  Link below to find visa requirements by country. There are basically four expense categories for corporate travel.     Visas Check the embassy/consulate’s website for visa requirements. Both passports will be simultaneously valid.  . Which are as follows?    Airlines expense Hotel expense Food and beverages expense  Transportation expense CORPORATE TRAVEL CHECKLIST Travel Advisories Check for travel advisory warnings before booking flights. Consider obtaining a second passport for convenience if the traveler is a frequent flyer. Remember that an inoculation certificate may be required when applying for a visa. Inoculations Make sure inoculations are completed as soon as possible because inoculations can take several weeks to become effective.  Export license(s) Find out if a trade license/permit is needed. instructions and forms.14 Corporate Travel Corporate travel is the people travelling for purpose related to work from one country to another or from one place to another within the country. Health Advisories Passport Check validity of traveler’s passport – passports should be valid for at least 6 months after date of arrival in destination country.

garage.co. and air miles details.uk Be aware of time zone impact on date/time of arrival Check traveler’s seating preference. make and model of car. dietary requirements. Flights Compare prices using a flight comparison website Check travel policy for traveler's approved class of travel Before booking.15 International Driving license Find out if an international driving license/permit is required. keep a record of traveler’s registration no. etc) Specify smoking/non-smoking preference Check if customer parking is available Note booking reservation number Send traveler's flight details to hotel upon confirmation Request that the room is held for late arrival (arrival after 1800 hrs). air conditioning. find out what the sign will say. manual/automatic. compare prices using a flight comparison website like Expedia.  Note the driver’s mobile number Trains  Note train times  Obtain train tickets  Find out if seat reservation is required  Find out if connecting train(s) leave from the same station  Get directions from station to venue Driving/Car parking  If possible.e..e. if applicable. breakdown cover.                Translator/escort  Check with the applicable tourist board for translators/escorts Hire car  Find out what type of hire car the traveler prefers (subject to travel policy). Obtain tickets/boarding pass in advance if preferred Hotel Check hotel reviews Make sure the hotel has service amenities (i. single occupancy double. incoming/outgoing fax/voicemail) Specify the type of room required (i. . and any extras such as satellite navigation. luggage capacity. Wi-Fi. mechanic.  insurance requirements  Find out if chauffeur drive is required because of country regulations  Verify location of collection/drop off point  Find out if corporate vouchers are available  Find out if maps are provided Taxis/Courtesy Car  Note pickup time and exact location of collection point  If driver will be carrying a sign. standard.

fax no. flight nos. reservation no. hotel. flight times. advice on local etiquette  Extra copy of the itinerary for his household  Contact details of others travelling to the same meeting  Area map (Google maps) and map/directions to venue. address. platform. guidebook.. of overseas contacts  Hire car collection/drop off time. room reservation no. address. contact/account details (name written on sign)  Train times. Health insurance cover  Make enquiries about health insurance Spending Money Worldwide Restaurant Search Itinerary Include the following details  Name and location of airport  Date of travel.  Timing/location of meetings and entertainment  Name and telephone nos. rail enquiry desk no. contact details. Travel Pack  Passport  Inoculation certificate  Flight Tickets/boarding pass  Hotel booking reservation number  Travelers cheques  Car rental voucher  Train tickets  Insurance documents  Stationery (headed paper. make.. company name. name. compliment slips.  Airline terminal no. telephone no.16  Check if international breakdown cover required?  Find out if you need to reserve a parking space  If parking is arranged at client’s premises. hire car pickup/drop off location  Details of local currency and suggested daily budget . check-in times. phrasebook. provide traveler’s registration no. station.  Taxi pickup times. model and color of car. envelopes)  Business cards (with reverse side in country specific language)  Meeting papers  Weather report for week ahead  Advice on dress code for events  ‘Hints for Exporters’ booklet  Hardcopy of diary for the travel period  Photocopy of passport/important docs/credit cards  Country specific information. for all arrivals and departures  Hotel arrival time..

MICE tourism is a specialized area with its own trade shows (IMEX) and practices. Incentives. a profession. perhaps with the exception of Incentives. MICE tourism usually consists of a well planned agenda centered on a particular theme. Incentive tourism is usually conducted purely for entertainment. Incentive tourism is usually undertaken as a type of employee reward by a company or institution for targets met or exceeded. MICE are used to refer to a particular type of tourism in which large groups planned usually well in advance are brought together for some particular purpose. or a job well done. Conferences. MICE events are normally bid on by specialized “convention” bureaus located in particular countries and cities and established for the purpose of bidding on MICE activities. Unlike the other types of MICE tourism. rather than professional or educational purposes. often several years. Most components of MICE are well understood. and Exhibitions. MICE tourism is known for its flawless planning and demanding clientele.17 MICE = Meetings. . or an educational topic. This process of marketing and bidding is normally conducted well in advance of the actual event. such as a hobby. The acronym MICE are applied inconsistently with the “E” sometimes referring to Events and the “C” sometimes referring to Conventions.

The source of income is by charging 5% to 10% on the total bill. Exhibitions: An event design to bring together people in the specific industry or closely related industry to come together to show case their product or services to a group of attendees. Conventions: A gathering of people to meet and discuss similar issues and activities in a large setting. .18 Meetings: it is designed to bring to bring people together for the purpose of exchanging information Incentives: It is a trip that is planned by a company to reward their employees for outstanding services in their desired field.

acoustics. accommodation? Can you move from one space to another conveniently and quickly? Soundproofing. exhibition. furniture. will you need cameras and screens? . ease of concentration Nature of the event • • • Is the event one-off or a series of events? Calm of nature. lunch. with their own cars or is their transportation specially arranged? Facilities • • • What kind of facilities will you need: main meeting room. experiences or an urban meeting? Homely and cozy or classy and stylish? When planning your schedule • • Will your guests arrive from near or far? Will they arrive by public transport. technology Furniture • • • • • • • Short informative sharing event or information bulletin: rows of chairs All-day seminar or longer: classroom set up (tables and chairs) Training or workshop: group work tables (4–6 people per table) Meeting: conference table (max 20 people per table) Training event or meeting: U-shaped table Evening event or get-together: cocktail set-up (buffet and bar tables) Festive dinner party: banquet setting (8–12 people per table) Technology • Take note of the size of the space: is the PA loud enough. spaces for group work. air conditioning. atmosphere.19 Organizer’s checklist Location • • Accessibility: is the meeting location easy to reach? Environment: comfort. is the projector bright enough. auxiliary spaces. dinner.

and how much time do you need to reserve for eating? What message do you want to convey: health-consciousness. security officers. video recordings? Will you require professional help with planning or technical support during the event? Catering • • • • • Nature of the event: working meeting or a party? Participants: gender. seasonal. own staff and meeting location staff Quality and responsibility • • Quality of the meeting arrangements: quality standard certificates. webcasting and recorded files Are you looking for interaction: voting facilities. following a theme or a corporate image? Security • • • Security of the site: fire safety. or encourage guests to stay longer? Timing and schedule: how hungry are the participants. status What is the aim of the catering: to satisfy hunger. personal security arrangements (for speakers or participants) Information Security: spaces.20 • • • • Visual aspects: lighting technology. air conditioning. heating. standards for the operations Responsibility of the meeting location: recycling. visual planning and projectors. quality of technical execution Required IT solutions: open/closed network. access control Personal safety: first aid. nationality. luxury? Trends • Decoration and presentation: neutral. make an impression. lighting . suspended items and installations. materials.

 What is your budget? (Can you get extra funds if needed? Could you get sponsors.  When do you want it to take place? (Remember to check dates for other events). seating format and size of meeting rooms and other facilities needed each day (incl. of guests/delegates. times).)?  Whom do you want to attend? Estimate no. And available optional dates.21 Meeting & Event Check List For Big Meetings & Events At the very start Define  The purpose and objectives of the meeting .. (Develop a relevant media contact list)?  Do you need to insure the event? Determine   Preferred dates. transportation. Can you be flexible on dates?  Where do you want it to take place? (Consider parking.  What will the guests/delegates gain from participating?  Who will be the members of the planning group/event committee?  Who is the decision maker(s)?  Who will be there to help on-site?  What do you want to happen? (Work out a preliminary program/agenda).).to you. . accessibility for disabled etc.  How long would your event be?  Do you need to attract guests/delegates by PR. No.

stage). Inspect the considered event venue(s). Type of guests/delegates.22          Need for breaks.g. Budget. dinners. Consider the offers received:  Which facilities will best accommodate your event?  Which will best live up to the expectations of the guests/delegates?  Who will be the best partner to work with?  Which venue best meets your budget. No. When you need the offer. . A rough draft of the program. Invite speaker Prepare invitations. exhibition. lunches. Any special requests (e. Any other relevant information. smoking etc. and standard of bed rooms each day. Allow the guests/delegates to note their individual requirements (dietary. receptions etc. Book the event venue(s) and main services Consider the need for printed material and prepare a timeline for producing it. State your preference packages &/or itemized rates.) on the response form.

of meetings rooms. what happens if one of your speakers falls sick?) + prepare contingency plans Invite guests/delegates.     Order signs and printed material. Check budgets from similar meetings to ensure that all is included. Prepare your event budget. Consider the unexpected.23 3 months prior to the event  Update your reservation (no.       .    1 month prior to the event   Choose and confirm catering and menus Check development of speakers presentation (Remind speakers of presentation due dates. bed rooms. Order gifts and amenities. for copying/production of handouts). Remember to note special requests (VIPs etc. guests/delegates etc.g.). Start preparing a scenario (to do list with responsible persons assigned). Check and order speakers' technical equipment requirements. (E. Prepare press release for your event. Check and order speakers' for transportation requirements. Confirm guests/delegates participation. (Updating minimizes your cancellation/reduction costs). Hold a pre-event meeting with your venue contact to go through the programmed.). Finalize of printed material production. Send rooming list to the hotel.

Advise the event venue (and other relevant suppliers). Aim at getting to bed early . who has the authority to sign bills and order any extras. Send out your event press release. Personally check that all material has arrived and is in good condition. are on-site. scenario. check that it functions and that you have all necessary cords. Prepare name badges. Check and order speakers' technical Prepare a master copy of all your printed material to bring with you . briefed and ready to go During the event  Relax. Prepare a staff briefing kit (programmed. helpers etc. Call up contacts to get confirmation of coverage. Make sure that all greeters. Confirm all deliveries and pick-ups. plugs etc. If you are using your own AV.         Upon arrival at the venue / 1 day before event    Hold a pre-event meeting with your venue contact to go through the programmed. contact telephone list etc.).and get a good start! 1 hour before event   Check all event rooms. smile and have a great event! After the event .24 One week prior event  Send material to arrive at the hotel 48 hours before your arrival.(advise the hotel to expect the material) Make arrangements to return material to your office after the event.just in case.

Check the invoice. sponsors. Make notes for the next event. Pay the invoices from suppliers. (Present you feed-back and feedforward). Fill out the event evaluation form. Send thank-you notes to the speakers.25  Meet with your venue contact to review the event. staff etc.      .

They assist the customer in making their package tours according to their requirement. internet. The office of Click2travel.in one of the India’s travel company was started in 2008 by Mr.in is an online travel company catering to the travel as well as to the hospitality industry. It is run by a team of young and energetic professionals fully conversant with modern day’s travel trade and its practices that have background with various travel agencies. and computer networking and computer reservation system to meet up the demand of their clients. Siddharth Jain.26 Introduction to the company Click2travel. groups and corporate events organized along with both air and ground transportation reservation done. The office is well equipped with the external and internal communication system. Beside that they also assist their customer in booking the hotel of their choice and try to provide the best alternative choice to the customer. They provide their customers with complete travel solution. being effectively maintained wit telephone.in is located in Darya Ganj. New Delhi.in is an IATA recognized agency in India. They act as a facilitator in getting tours. . fax. Company’s Profile Click2travel. Click2travel.

Kamyab InfoTech PVT Ltd Click2travel.in her team is constantly striving for a 99% client conversion rate. A thorough professional and a perfectionist. BTI Sita. Financial Institutes. which provides us e-business solutions and application management services to keep our operations sailing smoothly. She is the operational head of Click2Travel. Shalini has been in the industry for 11 years and has worked with multi-nationals like Holiday Inn. the founder of Click2Travel. sales or business development. be it operations. Shalini Jain . headed by Mr.Founder Director Siddharth Jain. IT Companies & Travel Companies. Shalini started a successful offline Tour Operator Company in the Year 2004. They are our technology partners. He is well versed with the challenges that the world of hospitality has to offer. . Stores & Super markets.27 The management Siddharth Jain . Retailer.in has passionately created an online travel service Click2travel. Air Sahara & Journey mart. which in turn brings in a more than 100% satisfied customer that keeps coming back with all their travel needs and plans. American Embassy Travel Management Centre. Siddharth has an impressive knowledge of the field which he has gained over a decade and work credits with companies like Carlson Wagon Lit. Neeraj Jain.in. Their industry experience extends to providing solutions to several key industries such as the Banks. Kamyab InfoTech is IT Solution Company based in New Delhi and Mumbai. Siddharth is skilled in all fields of the trade.in is developed through Kamyab InfoTech. American Express and Carlson Wagonlit.Director She has vivacious personality full of positive attitude and proficient in nature.

Services Click2travel. be ethical and trust and respect each other Unique Selling Point    To customized travel packages as per client requirement. Vision: To be among the top travel agency in the country. To make hotel reservation according to the customer will.            Hotel reservation services Leisure trips Luxury Cruises Tour packages within India Tour packages outside India Car rental services Corporate/incentive tour Airlines deals Tailor made vacations Religious tours Conferences and incentives . tour packages. They try to keep their client with updated information about the hotel reservation. The company ensures that their customer is offered with the best of the Hospitality. The cost effective and well organized tour packages are sure to satisfy their customer. Communication route is simplified.in is a coming up Travel Company in India which provides its client with a wide range of services.28 Mission. incentive tour packages etc. Values: To create value for guest. The company also organizes group tours and tries to give its customer the best value of their money. corporate. Vision and Values Mission: To push the leading edge of travel and give the added value of services to our guest.

Also ask if the rate is inclusive of tax or they are extra. Then ask for the Travel Agent Commission. Ask for the child policy of the hotel. Typically. If the rooms are available ask for the various packages that are offered by the hotel along with their rates. Also ask for extra bed cost if required.29 Procedure for hotel reservation           Call at the hotel room reservation. After all this is done say thank you. Greeting the person and asking his or her name. . agents receive a 10% commission on booking in hotels where as it can vary depending upon the hotel policy. If the travel agent has a tax deduction certificate then 10% tax would not be deducted from the travel agent commission where as if they don’t have it then the hotel deduct 10% amount from the agent commission. After that give the best hotel reservation price to the client and once he/she has confirmed the booking ask him to message the conformation on yours email id. Check the availability as per the client requirement.

I got to work on the room reservation for our client. The company also deals in group tour. hotel booking and Airline reservation and how to organize and modify the plan according to the customer need. Scope of study While working with Click2trave. Facts and Findings     The company mainly deals in outbound tours. Company also deals in hotel booking and air deals. . The company also has tailor made packages for its clients. to do air ticket billing on Yatra software and to handle the customer queries. How to make itinerary and to modify it according to the customer need.in as a trainee I got to learn how to make itineraries. Also in the beginning of my training I got to work on a project luxury resort which is going to open at the region of Dehradun the capital of Uttrakhand.30 Research Methodology Objective   To understand what customer wants in their tour packages.

breakfast. lunch and dinner are included in price.64% where as for international air ticket it is 1. .30% and it is applied on service charge.24%. breakfast.31 FAQ of accounts department  What do you mean by TDS? TDA means Tax Deduction at Source  Is TDS different TDS is 10% on commission  What is the service tax on airlines ticket? For domestic air ticket the service tax is . lunch/dinner is included in price American plan (AP): in this plan room. Hotel  What are different types of meal plan and what all things it contains? There are four different types of meal plan that is European plan (EP): in this just the reservation of room is involved in price Continental plan (CP): in this plan room and breakfast is included in price Modified American Plan (MAP): in this plan room.  What is VISA service tax charge and how it is applied? VISA service tax charge is 10.

Check-in: A procedure whereby a hotel guest is registered as having arrived. AP: American plan is a meal at a hotel or resort in which three meals a day are included in the price. the earliest time at which a room will be available. Check-out: A procedure whereby a hotel guest formally leaves the hotel and settles his or her bill. Cancellation clause: In a contract. 2. rooms. To void. In hotels. as a check. the latest time a guest may leave without being charged for another night's lodging. Cancellation penalty: An amount deducted by a supplier from a refund of prepaid funds when a reservation is cancelled. Bed and breakfast. Availability: The current inventory of seats. sometime referred to as full American plan. Cancel. B&B: n. while next to each other. repairs. 1. Amenities: The facilities and features of a property. usually a hotel.32 FAQ hotels Accommodation: any room sold to a customer Adjoining rooms: Hotel rooms which. etc that can be sold or reserved. To indicate an item has been processed. Check-in may require the presentation of payment. Sometimes referred to as Full American Plan. reservations. the number of rooms actually available for use on a given day. Check-out time. usually upon payment of a penalty. eliminating rooms not available due to damage. Available rooms: In a hotel. have no connecting doors. cabins. without charge. American plan: A meal plan at a hotel or resort in which three meals a day are included in the price. In hotels. . Check-in time. as a reservation. Complimentary: Free. or other documentation or identification. a provision which allows for cancellation by one of the parties. All inclusive: One price covers all listed elements of the package. Buffet: A serve-yourself meal featuring several choices in each course. and so forth. APAI: American plan All Inclusive. Include all three meals and all taxes. Basis two: Another term for double occupancy.

usually breakfast and dinner. PPDO: Per person. Invoice: A business document detailing goods or services provided and requesting payment. EP: European plan. In-out dates: Dates on which a guest arrives and leaves. apartment. Twin: A hotel room containing two single beds. A hotel room with two double beds sometimes called a twin double. Tariff: A schedule of fares or prices. Inclusive rates: Room rates that include tax.33 Confirmation: The official acceptance of a booking by the supplier CP: Continental plan includes only breakfast. MAP: Modified American plan includes breakfast and one major meal and all taxes. MAPAI: Modified America Plan. CPAI: Continental Plan includes only breakfast and all taxes. Double-double. etc economy class. includes breakfast and one major meal and all taxes. suite. Twin-double: A hotel room with two double beds sometimes called a double-double. . Double occupancy rate: The rate charged when two people will occupy a room. Modified American plan: A hotel rate that includes two meals daily. double occupancy. Accommodations that do not include meals FAP: Full American plan.

Carrier: Refers to the name of the airline you are travelling. CT. Class: Letter used to book your flight reservation. . B: Coach Economy discounted Base fare: The fare.or three-digit indicators that identify specific airlines in CRS systems. also called a domestic carrier. Conditions: Rules pertaining to this air fare. CNL: Cancel. as a reservation. APT: Airline passenger tariff Availability: The current inventory of seats that can be sold or reserved. Add-ons: Extra flight at extra cost Amendment: Changes to your booking. Bulk fare: A fare available only when buying blocks of seats. Commissions are calculated on the base fare. more loosely. D: Business class discounted Domestic airline: An air carrier that provides service within its own country. the unique two. Child: Person 2-11 years. Circle trip. F: First class Fare: A paying passenger on a plane. Code share: Flight operated by another airline. all such unique indicators. as of an airline ticket. Domestic fare: Fare charged for travel within a country. before tax has been added. including those that identify airports.34 FAQ for air lines A: First class discounted Airline codes: Specifically. C: Business class Cancel: To void.

Normal fare: An airline fare for a completely unrestricted ticket. Net fare. PNR: Passenger. This fare is agreed on by the airlines involved. Reference. the maximum distance you can fly in air miles. net rate: The fare after commission. Q: Coach Economy R: Supersonic .35 H: Coach Economy discounted IATA: International Air Transport Association. Non-refundable: No refund value. M: Coach Economy discounted MPM: Maximum permitted mileage. Non-reroutable: No changing of destinations. Non-endorsable: No changing of airlines/carriers. P: First class premium Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. Mileage: The amount of miles permitted to be flown on an air fare. One-way trip: Any trip for which a return leg has not been booked. Open jaw: Fly into one city and out of another city at no penalty. OW: one way journey. Name. Inventory: Refers to the number of rooms and specific room types available for sales in a hotel. K: Thrift L: Thrift discounted Nominated carrier: The airline you can fly. No show: This occurs when customer or group has made a confirmed reservation and fails to check in. J: Business class premium Joint fare: The fare charged for travel that utilizes more than one airline.

Split ticketing. Upgrade: To move to the next higher category. Ticket stock: Blank airline tickets. Creating two separate tickets for a single journey. to a single destination and back. Ticket designator: An airline code. as on an airline. usually indicating a discounted fare. Transit: Stopover and change plane. R T Fares: Return journey fares. usually to obtain a lower fare. Rerouting: Changes to flight routing. Ticket on departure: A ticket that will be picked up by the passenger at the airport. RT: Round trip. TKNO: Ticket number TKTL: Ticket time limit. Surcharges: Extra cost involved. as to upgrade a passenger from tourist to business class. Roundtrip: A trip. STPC: Airline pays for your accommodation at the stopover. Season: Different times of the year for travel have different fares. Transit visa: A limited-term visa issued solely to allow passage across or through the issuing country's territory. V: Thrift discounted W: Coach Economy premium Y: Coach Economy .36 S: Standard Class T: Coach Economy discounted Reissue: Changes requiring a new ticket to be issued. Unrestricted fare: A higher fare for a ticket offering maximum flexibility. Stopover: When you leave the airport for more than 24 hours.

Client: A term used for a customer. All-in: All inclusive. .37 FAQ for travel industry Accreditation: Approval given by various trade associations to a travel agency allowing the sale of tickets and other accommodations. COD: Cash on delivery. usually for travel agents and other industry personnel intended to acquaint them with a new destination or new procedures. Briefing tour: A tour. Destination: Place to which a person is traveling or a thing is sent. AVS: Availability status messages. museum admissions. Complimentary: Free. and so forth In-out dates: Dates on which a guest arrives and leaves. Cultural tourism: Travel to experience the arts or history of a location or travel to immerse oneself in the language. Add-on: Anything optional purchased by a passenger. usually to indicate an on-going relationship. ADVR: Advise as to rate. as in tour arrangements. as a tour. Inclusive tour: A tour package that bundles transportation and lodging along with additional services such as transfers. Incentive travel: Travel that is given to employees as a reward for outstanding performance. CRN Cash refund notice. IATA: International Air Transport Association. society. ADVN: Advise as to names. Inbound operator: A person or company providing inbound services. sightseeing. Full service agency location: A branch of an agency that provides customers both reservations and ticketing Inclusive Rates: Rates that include tax. Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. without charge. or culture of a region. All inclusive: One price covers all listed elements of the package.

TQM: Total Quality Management TA: Travel agent. The amount of the ticket. Rooming list: A list of guest names and room dates for a group. Point of embarkation. A package is distinguished from a tour by virtue of the fact that it combines fewer elements. regardless of its purpose. PPR: Passenger profile record. a list of flights. In an airline booking. . Package: A travel product bundling several distinct elements. times. such as air travel. a rental car. in an itinerary. Service charge: A fee charged by travel agencies for providing non-commissionable services. Land only: A fare rate that doesn't include air transportation. Supplier: In the travel industry. MAAS: Meet and assist. referring to travel over land that does not involve an aircraft. Surface: On land.38 Itinerary: The route of travel. Net amount: The amount due to supplier after the commissions had been deducted. minus a service fee. Also called "personal name record Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. Net rate: These are rates with commission deducted at source. no moneys will be returned should the trip be cancelled. as opposed to business travel. may be applied to another trip in many cases. point of origin: Where a journey begins. Passenger name record: A file on a computerized reservation system containing all the information relating to a specific booking. T&E: Travel and entertainment. Outbound: Referring to the leg of the journey departing the city of origin to the destination or destinations. Often used to indicate a trip of seven days or longer. supplied to the hotel prior to guest arrival. etc. any company providing travel services to the public. Markup: The sum of money or percentage added to a wholesale or purchase price to arrive at the retail or resale price. Leisure travel: Travel undertaken for pleasure. Non-refundable: Of a ticket. and a hotel.

or escort by groups. Travel counselor: An alternate term for travel agent. Tire kicker: A customer who asks a travel agent for recommendations or quotes but who never actually makes a booking. such as from the airport to a hotel or vice versa. Tour: A travel product in which several elements are bundled together and sold as a unit. . Tour operator: A company that assembles the various elements of a tour. instructions. Tourist trap: Derogatory term for any attraction appealing to tourists but considered to be in bad taste or to give poor value for the money. and other information sent to a passenger by a tour company. Travel agent: Any person who sells travel products on a commission basis. Throwaway: Any item given away for free. or services to a company. Tourism: The activity of travel for pleasure. host. Through fare: Fare to a foreign destination reached via a gateway city. TO: Tour order.39 TAAD: Travel agent automated deduction. A person with specific knowledge of the travel industry hired on a contract basis to provide advice. often included as an element of a tour. Tourist: A leisure traveler. either as a way of rewarding a purchase or to attract business. itineraries. TAC: Travel agency commission. vouchers. Tour conductor: An employee of or contractor to a tour operator who accompanies and is in overall charge of a Tour documents: A packet of tickets. Travel consultant: An alternative term for travel agent. Transfer: The transportation of a passenger between two points. Tours typically involve the use of a guide. An area of a tourist destination that has become over-commercialized. guidance. Travel agency: Usually used in the travel industry to refer to an ARC-appointed storefront retailer. Ticket: A formal travel document representing a contract between the traveler and the supplier.

Visa: A document or. Accountable manual documents: Blank ARC ticket stock used to hand-write tickets. travelogue: A documentary film or video extolling the attractions of a specific travel destination or group of destinations Trip: In the travel industry. Wholesaler rate: A non-commissionable rate for a product such as a hotel room that is extended to tour operators and packagers. Accountable document: Any piece of paper that. regardless of whether an overnight stay is involved Vendor: In the travel industry. any supplier of travel products or services. when validated by a travel agency. Weather tourist: A person who travels to view meteorological events such as hurricanes and tornadoes. . XO: Exchange order. required by a foreign government before a visa will be issued. a stamp in a passport authorizing the bearer to visit a country for specific purposes and for a specific length of time. has a monetary value and which must be accounted for to the ARC. more frequently. such as a letter of invitation from an approved organization or a receipt for confirmed bookings. Trave log.40 Travel partner: A travel supplier that participates in a frequency marketing program operated by another travel supplier. a tour operator. Wholesaler: Any company that sells to retailers as opposed to the general public. Visa expediter: A person or company charging a fee to procure visas another travel documents Visa support: Any documentation. ADR: Average daily rate. any journey of more than 100 miles from a person's home. FAQ Accounts Account Executive: Person responsible for management of office.

Net rate: These are rates with commission deducted at source.jsp .mysiatravel. References Internet http://www. CRN Cash refund notice. such as machines used in a business.com/Faqs-on-tours.resavenue. Net profit: Profit after all expenses has been taken into account. Fortnight: A period of two weeks Invoice: A business document detailing goods or services provided and requesting payment.41 Commission: A percentage of a sale price paid to a salesperson as payment for making a sale.com/faq/tits.com/support-files/corporatetravelplanningchecklist. a deduction taken to account for the decline in value of assets. over a period of time. Service charge: A fee charged by travel agencies for providing non-commissionable services.co. Net amount: The amount due to supplier after the commissions had been deducted.pdf http://www. Depreciable asset: Any property owned by a business that is subject to depreciation for tax purposes. Used to offset the cost of acquiring the asset. TAC: Travel agency commission. Depreciation: In taxation.html http://www.corporatetravel.aspx http://www.in/mice.personal-assistant-tips.

in/K_About_us.42 http://click2travel.php Training .

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