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SUMMER INTERNSHIP FROM (01-06-2011 TO 31-07-2011) COMPANY NAME: CLICK2TRAVEL.IN
SUBMITTED BY: GAURAV KATHAIT MBA (TOURISM AND HOSPITALITY) ROLL NO: A-23 Section: RR1001 REG NO: 11013600
SUBMITTED TO: Anjali Khanna(HOD)
Table of content
1. 2. 3. a. b. c. d. 4. a. b. c. 5. 6. 7. 8. 9.
Acknowledgement Overview of India tourism industry. Different sectors of tourism industry in India Tourism and hospitality industry Structure of the industry Tourism policy Other government initiatives Future outlook Medical tourism industry Rural tourism industry Eco tourism industry Travel industry Forms of travel Tour operator Inbound tour operator Job of domestic tour operator
10. Sources of income of a tour operator 11. Outbound tour operator 12. Check list for International Tourist a. b. c.
At the time of reservation Visa FOREX
13. Corporate travel a.
Corporate travel check list
14. MICE (Meetings, Incentives, Convocation and Events)
3 a. b.
Organizers check list Meeting and Events check list
15. Introduction to company 16. Company’s profile 17. The management 18. Mission, Vision and Values 19. Unique selling point 20. Services 21. Procedure for hotel reservation 22. Research methodology a. b. c. Objective Scope of study Facts and findings
23. Frequently asked questions
ACKNOWLEDGEMENT First of fall I would like to thank the Director of Click2Travel.in for giving me the opportunity to do my two-month project training in his esteemed organization. I am highly obliged to Mr. Siddharth Jain for granting me to undertake my training at Click2Travel.in.I express my thanks to all team members under whose able guidance and direction, I was able to give shape to my training. Their constant review and excellent suggestions throughout the project are highly commendable.
Introduction to Indian tourism industry Indian Tourism Industry is the major service industry in the country. The prime authority for the development, management and promotion of tourism industry in India is the Ministry of Tourism which also runs the Incredible India Campaign.
Overview of India Tourism Industry Tourism in India contributes around 6.23% of the national GDP and is responsible for generating 8.78% of the overall employment in India.
As of 2008, the Indian tourism industry generated about US$ 100 billion and around US$ 275.5 billion of revenue is expected to be generated by 2018.
The growth rate has been expected to be 9.45% annually.
Figures of 2009 indicate that around 5.11 million foreign tourists visited India that year, mostly coming from the USA and UK and domestic tourism touched high figures of 650 million. The highest share was taken by the states of Andhra Pradesh, Uttar Pradesh and Tamil Nadu.
Delhi and Uttar Pradesh remain the favorite destination among the tourists. Maharashtra. It collaborates with various Central agencies. State Governments. The Ministry of Tourism formulates and regulates the national policies for the promotion of the tourism sector. Indian hospitality industry's excellent growth has been primarily due to the following reasons Strong GDP performance Developing stronger ties with nations all across the world Encouraging foreign investment Structure of the Industry . Tamil Nadu.5 Rajasthan. Union Territories and thus promotional policies and programs for the tourism sector are defined. Different Sectors of Tourism Industry in India the different sectors of the Indian Tourism Industry are enlisted below: Tourism and Hospitality Industry A brief: The Indian Tourism Industry has registered a remarkable growth both in the volume of foreign tourists and the overall revenue compared to the International Tourism Industry. The World Travel and Tourism Council (WTTC) have counted India and China as among the fastest growing tourism industries over the span of next 10-15 years.
The Government of India is expecting to generate Rs. Maharashtra. Tourism Policy The National Tourism Policy was prepared in the year 2002. Orissa. Gujarat. Bihar. Incredible India: Under this policy the Government carries out its promotional activities through various marketing programs. The states of which the villages have been identified are Himachal Pradesh. Government of India to be developed as tourism hubs.6 The hotel industry is an important division of the Tourism Industry. Medical Tourism Industry This is one of the highly growing sectors of the Indian Tourism Industry. Tamil Nadu. 8. Kerala. Madhya Pradesh. The Hotel sector has registered a faster growth than the GDP since the last few years. Atethie devo bhava: (guests are equal to God) this policy by the Government aims to make the common people aware who come in contact with the tourist. Rajasthan and West Bengal. Assam. Advantages India offers the following advantages when it comes to medical treatment and facilities: The treatment costs are comparatively 30% lower to that of Western countries and also the cheapest in South-east Asia. With years passing by India is becoming a top priority for medical tourism. . It contains the following policies Target tourism as a major sector for economic growth Focus on domestic tourism Position India as a global brand for tourism Develop integrated tourism circuits Tourist friendly visa process Tax rates rationalization in the hospitality sector Immigration services Other Government Initiatives 31 villages have been recognized by the Ministry of Tourism.500 billion to GDP by 2020. Future Outlook The hotel sector is expected to register a positive growth in the next few years. Karnataka. as it provides quality health treatment at cheaper costs compared to the treatment costs in the USA and other developed nations. Sikkim.
Tourism projects have been launched by the Union Tourism Ministry in collaboration with the UNDP. audiometric. Infertility treatments cost almost 1/4th of that in the developed countries and services include modern assisted reproductive techniques. 2D echo Color Doppler. such as IVF.7 The medical staff. 9. Rural Tourism Industry Rural tourism industry reflects the rural civilization and culture followed in rural India which is rich in arts and crafts. as reported by the Confederation of Indian Industry (CII).3 billion has been estimated to come up. Gujarat and South India every year. which has given US$ 2. Spiritual Tourism Industry India has numerous spiritual destinations which makes India a hot spot for spiritual tourism industry. make it a Rs. joint replacements.500-crore industry by 2015. Eco-Tourism Industry Eco. orthopedics. Chest X-ray. high strength MRI etc are some of the medical services offered in India. 12 lead ECG. This sector has got quite a high number of tourists specially those who have an attraction for the rural ways of life. and a full range of Assisted Reproductive Technology (ART) services. cosmetic treatments and many others. Spiritual tours organized for the tourists all across the country give the tourists an insight into the religiously rich culture of India. gold standard DXA bone densitometry. The sector is expected to generate an annual growth of 30%.5 million for the project. . comprehensive physical and gynecological examinations. coronary risk markers.Tourism is a very responsible form of tourism which encourages sustaining ecological balance and also leading to ecological development. Future Estimates for the Medical Tourism Industry This sector has immense potential and by 2012. spirometry. innumerable tourists across the seas visit the villages in Rajasthan. Even without any promotional programs for developing rural tourism. which will. Alone from Rajasthan. It has the prime objective of promoting tourism by maintaining the nature as it is and promoting the conservation of wildlife and their habitats. cancer risk markers. a business of $2. body fat analysis. doctors etc have a good command over the English language which makes it easier for the tourists to communicate with them Indian hospitals offer excellent medical facilities in cardiology. Full body pathology. in transplants. handicraft exported amounted to about INR4 million in the year 2009.
Accommodations along with meals if necessary. meals etc. airport transfer. Road travel: It is the most popular form of travel and includes various modes such as personal automobiles. sea. Airways) Hospitality services (including accommodation in hotels and resorts) Destination Forms of travel Ship travel: Sea travel has largely been replaced by faster means of travel such as automobiles and airplanes. Road. The elements of tours consist of. Travel services (transfer to and from the destination). Ship. air). Sightseeing. Air Travel: It is the most popular form of international travel. Rail travel: the popular forms of rail travel include inter-city trains. due to its speed and coverage. Tour operator A company that assembles the various elements of tours is known as a tour operator. . road. Travel (rail.8 Travel industry The travel industry caters to recreational. leisure and business travelers. The travel sector covers the following sectors Transportation services (Rail. Travel operators are mainly of two kinds that is Inbound tour operator (domestic tour operator) Outbound tour operator Inbound tour operator An inbound tour operator is simply a company that makes travel arrangements for arriving tourist from other countries or tourist from within the country. tours of the areas. These can include hotel reservation. buses and taxis. However it is still used for small trips and leisure cruises. transit trains and high speed long distance trains.
After this he coordinates with his counterpart: The Agent at the destination and work out the cost inclusive of all the necessary elements of the tour. Job of domestic tour operator Identify itinerary (it include everything from sightseeing. For example let us say that you are a tour company that is located in India. Duration of Travel. tours of the areas. Short listing of hotels according to the client requirement. road. transportation cost etc. In outbound tours two or more tours operators are involved. Such as the Destination selection. air). Commission from hotels can vary according to the hotel policy. Type of Accommodation. That is to say that one tour operator is of the company from where the tourist belongs and the other where the tourist wants to visit. etc on your behalf. Once the client has agreed for the package. Sources of income of a tour operator Service charge. These are the tours booked by the companies for their employees through tour operator. The tour operator of the destination country negotiates the rate with the hotel. and then makes a detailed itinerary. accommodation. No of adults and children traveling etc. etc). You are an inbound operator if you make arrangements for people who are arriving in India for a visit. Outbound Tour operator in India takes the requirement of a customer in detail . meals etc. sea. Interest. then the Tour operator customize and pass on the package detail to the client by adding up his margin in it. You are an outbound tour operator if you make arrangements for people who want to visit some other country. After that he sends the package detail to you that is hotel cost. Incentive packages. travel agency. airport transfer.9 For example. Outbound tour operator An outbound tour operator is a company which makes travel arrangement for the people of their country to some other country. let us say that you are a tour company that is located in India. The Outbound Agent in India confirms all the arrangement of as per the itinerary with the destination tour operator. Help in arranging transportation for the client (rail. . Commission from package tour holidays. These can include hotel reservation. Commission from sales (not much these days from airlines).
required papers (passports. . hotel accommodation. To collect information on departure and arrival time. car rentals. Advice on weather conditions. tourist attraction and recreation. tours and recreation. fares and hotels ratings and accommodations. Make arrangements for transportation. restaurants. visa and certificate of vaccination) and currency exchange rates to international travelers.10 Work of a travel agent Give advice on destination. Provide information on custom regulation.
you must check on Seat /Meal Request. Check on the Travel Insurance requirements. and if we can offer him hotels/ transfers/ Forex / travel Insurance. if he is only buying tickets from us. Travel insurance. In view to provide Best of Services. Names given by client should match the name as on their respective passports.11 Check list for international tourist Operational Guidelines . Example Mr.International At the time of reservations. In view to generate additional revenue. E. Take complete name. then we should also ask him where he is going to stay. Forex. you must check and offer on the services he is not buying from us.Satinder Singh Check Validity – In most cases passport should be valid for at least six months from the date of departure from the destination country.g. Visa Status – Check if there is enough time available to obtain Visa. . Special Request and advise him on Change/Refund/No-Show Clauses. Inoculations. A Child should have name of the accompanied parent on his/her passport.
Income Tax paper for the last 3 years. Iceland.12 Visa There should be enough pages available for Visa (2 pages for one visa required) Check the Passport’s Place of Issue – as embassies do not accept applications of passport issued out of their region. Spain and Sweden. Tour Confirmation & Hotel Confirmation. ensure you apply visa to the country of first port of arrival. Foreign Exchange endorsement / Copy of Credit cards. Italy. Canada. Germany. Portugal. Covering letter from the applicant on company's / personal letterhead stating his name. Luxembourg. different regulations apply. Detailed Tour Itinerary. The 15 Schengen countries are: Austria. Countries like USA. purpose and duration of visit. France. If it’s Schengen Visa. Greece. Check Nationality . Finland. designation. 1 Visa application form duly filled in and signed.If passport holder other than Indian. Denmark. 2-4 recent passport size color photographs with white background and on Kodak paper only. (OR) * Please Log on to Visa pages online to find out details. Original Bank Statement for the last 6 months. and Australia have stringent norms. Norway. you may enter one country and travel freely throughout the Schengen zone. With Schengen visa. Belgium. Medical Requirements : *As Applicable Visa Fee Time Taken : *As Applicable : *As Applicable * Please check directly from Embassy or its website for correct info. . Netherlands. Standard Documents required Passport with validity of more than six months. so take care when dealing with such itineraries. UK.
What is Buying Rate? Rate at which the Bank or Forex Dealer buy currency. Example 1USD = INR 46.13 In case passenger availing Visa on arrival. If not able to identify them. please check requisite documents including passport size photographs to be carried along. note down number of each currency note.10. What is Selling Rate? Rate at which the Bank or Forex Dealer sell currency.85. then to safeguard yourself. There is lot of duplicate currency floating in the market. Always check the current rate of Exchange before you accept the payment. . so please check from your Bank/ Forex Dealer. TC / Cash currency rates may differ. FOREX Always advice passenger that the payment due would be calculated as per ROE on the date of payment made. so be careful when accepting currency notes. Example 1USD = INR 45.
Inoculations Make sure inoculations are completed as soon as possible because inoculations can take several weeks to become effective. Remember that an inoculation certificate may be required when applying for a visa. or use the Link below to find visa requirements by country. Visas Check the embassy/consulate’s website for visa requirements. There are basically four expense categories for corporate travel.14 Corporate Travel Corporate travel is the people travelling for purpose related to work from one country to another or from one place to another within the country. instructions and forms. Health Advisories Passport Check validity of traveler’s passport – passports should be valid for at least 6 months after date of arrival in destination country. . Export license(s) Find out if a trade license/permit is needed. Both passports will be simultaneously valid. Consider obtaining a second passport for convenience if the traveler is a frequent flyer. Which are as follows? Airlines expense Hotel expense Food and beverages expense Transportation expense CORPORATE TRAVEL CHECKLIST Travel Advisories Check for travel advisory warnings before booking flights.
insurance requirements Find out if chauffeur drive is required because of country regulations Verify location of collection/drop off point Find out if corporate vouchers are available Find out if maps are provided Taxis/Courtesy Car Note pickup time and exact location of collection point If driver will be carrying a sign. etc) Specify smoking/non-smoking preference Check if customer parking is available Note booking reservation number Send traveler's flight details to hotel upon confirmation Request that the room is held for late arrival (arrival after 1800 hrs).e.15 International Driving license Find out if an international driving license/permit is required. make and model of car. incoming/outgoing fax/voicemail) Specify the type of room required (i.co. air conditioning. Obtain tickets/boarding pass in advance if preferred Hotel Check hotel reviews Make sure the hotel has service amenities (i. Wi-Fi.e. dietary requirements. and air miles details. if applicable. compare prices using a flight comparison website like Expedia. standard. mechanic. luggage capacity. find out what the sign will say.uk Be aware of time zone impact on date/time of arrival Check traveler’s seating preference. and any extras such as satellite navigation. . garage.. manual/automatic. single occupancy double. Translator/escort Check with the applicable tourist board for translators/escorts Hire car Find out what type of hire car the traveler prefers (subject to travel policy). Flights Compare prices using a flight comparison website Check travel policy for traveler's approved class of travel Before booking. keep a record of traveler’s registration no. breakdown cover. Note the driver’s mobile number Trains Note train times Obtain train tickets Find out if seat reservation is required Find out if connecting train(s) leave from the same station Get directions from station to venue Driving/Car parking If possible.
Timing/location of meetings and entertainment Name and telephone nos. Taxi pickup times. Airline terminal no. contact/account details (name written on sign) Train times. rail enquiry desk no. address. station. phrasebook. reservation no. address.. of overseas contacts Hire car collection/drop off time. Travel Pack Passport Inoculation certificate Flight Tickets/boarding pass Hotel booking reservation number Travelers cheques Car rental voucher Train tickets Insurance documents Stationery (headed paper. fax no. check-in times. flight times. compliment slips.16 Check if international breakdown cover required? Find out if you need to reserve a parking space If parking is arranged at client’s premises. contact details. make. provide traveler’s registration no. for all arrivals and departures Hotel arrival time. advice on local etiquette Extra copy of the itinerary for his household Contact details of others travelling to the same meeting Area map (Google maps) and map/directions to venue. hotel. name. company name. flight nos. hire car pickup/drop off location Details of local currency and suggested daily budget . room reservation no. platform. model and color of car. envelopes) Business cards (with reverse side in country specific language) Meeting papers Weather report for week ahead Advice on dress code for events ‘Hints for Exporters’ booklet Hardcopy of diary for the travel period Photocopy of passport/important docs/credit cards Country specific information. guidebook. telephone no... Health insurance cover Make enquiries about health insurance Spending Money Worldwide Restaurant Search Itinerary Include the following details Name and location of airport Date of travel.
or a job well done. and Exhibitions. perhaps with the exception of Incentives. MICE tourism is known for its flawless planning and demanding clientele. or an educational topic. Unlike the other types of MICE tourism.17 MICE = Meetings. MICE tourism usually consists of a well planned agenda centered on a particular theme. Incentive tourism is usually undertaken as a type of employee reward by a company or institution for targets met or exceeded. MICE tourism is a specialized area with its own trade shows (IMEX) and practices. MICE events are normally bid on by specialized “convention” bureaus located in particular countries and cities and established for the purpose of bidding on MICE activities. rather than professional or educational purposes. This process of marketing and bidding is normally conducted well in advance of the actual event. such as a hobby. Incentive tourism is usually conducted purely for entertainment. The acronym MICE are applied inconsistently with the “E” sometimes referring to Events and the “C” sometimes referring to Conventions. . Incentives. MICE are used to refer to a particular type of tourism in which large groups planned usually well in advance are brought together for some particular purpose. Most components of MICE are well understood. a profession. Conferences. often several years.
Exhibitions: An event design to bring together people in the specific industry or closely related industry to come together to show case their product or services to a group of attendees. The source of income is by charging 5% to 10% on the total bill.18 Meetings: it is designed to bring to bring people together for the purpose of exchanging information Incentives: It is a trip that is planned by a company to reward their employees for outstanding services in their desired field. Conventions: A gathering of people to meet and discuss similar issues and activities in a large setting. .
furniture. dinner. air conditioning. auxiliary spaces. acoustics. will you need cameras and screens? . technology Furniture • • • • • • • Short informative sharing event or information bulletin: rows of chairs All-day seminar or longer: classroom set up (tables and chairs) Training or workshop: group work tables (4–6 people per table) Meeting: conference table (max 20 people per table) Training event or meeting: U-shaped table Evening event or get-together: cocktail set-up (buffet and bar tables) Festive dinner party: banquet setting (8–12 people per table) Technology • Take note of the size of the space: is the PA loud enough. with their own cars or is their transportation specially arranged? Facilities • • • What kind of facilities will you need: main meeting room. ease of concentration Nature of the event • • • Is the event one-off or a series of events? Calm of nature. lunch. spaces for group work. exhibition. atmosphere. is the projector bright enough. experiences or an urban meeting? Homely and cozy or classy and stylish? When planning your schedule • • Will your guests arrive from near or far? Will they arrive by public transport.19 Organizer’s checklist Location • • Accessibility: is the meeting location easy to reach? Environment: comfort. accommodation? Can you move from one space to another conveniently and quickly? Soundproofing.
lighting . nationality.20 • • • • Visual aspects: lighting technology. quality of technical execution Required IT solutions: open/closed network. visual planning and projectors. or encourage guests to stay longer? Timing and schedule: how hungry are the participants. security officers. air conditioning. status What is the aim of the catering: to satisfy hunger. materials. following a theme or a corporate image? Security • • • Security of the site: fire safety. standards for the operations Responsibility of the meeting location: recycling. personal security arrangements (for speakers or participants) Information Security: spaces. seasonal. luxury? Trends • Decoration and presentation: neutral. video recordings? Will you require professional help with planning or technical support during the event? Catering • • • • • Nature of the event: working meeting or a party? Participants: gender. make an impression. webcasting and recorded files Are you looking for interaction: voting facilities. suspended items and installations. own staff and meeting location staff Quality and responsibility • • Quality of the meeting arrangements: quality standard certificates. heating. and how much time do you need to reserve for eating? What message do you want to convey: health-consciousness. access control Personal safety: first aid.
seating format and size of meeting rooms and other facilities needed each day (incl. How long would your event be? Do you need to attract guests/delegates by PR.21 Meeting & Event Check List For Big Meetings & Events At the very start Define The purpose and objectives of the meeting . What is your budget? (Can you get extra funds if needed? Could you get sponsors. accessibility for disabled etc.to you. No. . And available optional dates. Can you be flexible on dates? Where do you want it to take place? (Consider parking. times).). When do you want it to take place? (Remember to check dates for other events). What will the guests/delegates gain from participating? Who will be the members of the planning group/event committee? Who is the decision maker(s)? Who will be there to help on-site? What do you want to happen? (Work out a preliminary program/agenda). (Develop a relevant media contact list)? Do you need to insure the event? Determine Preferred dates.. of guests/delegates.)? Whom do you want to attend? Estimate no. transportation.
No. A rough draft of the program.) on the response form. Budget.22 Need for breaks. and standard of bed rooms each day. lunches. stage). smoking etc. dinners. When you need the offer. Book the event venue(s) and main services Consider the need for printed material and prepare a timeline for producing it. exhibition. State your preference packages &/or itemized rates. Type of guests/delegates. Any other relevant information. Consider the offers received: Which facilities will best accommodate your event? Which will best live up to the expectations of the guests/delegates? Who will be the best partner to work with? Which venue best meets your budget. Inspect the considered event venue(s).g. Invite speaker Prepare invitations. Any special requests (e. Allow the guests/delegates to note their individual requirements (dietary. . receptions etc.
Order signs and printed material.23 3 months prior to the event Update your reservation (no. Check and order speakers' technical equipment requirements. Check budgets from similar meetings to ensure that all is included. guests/delegates etc. (E. of meetings rooms. (Updating minimizes your cancellation/reduction costs). Start preparing a scenario (to do list with responsible persons assigned). . Send rooming list to the hotel. 1 month prior to the event Choose and confirm catering and menus Check development of speakers presentation (Remind speakers of presentation due dates. what happens if one of your speakers falls sick?) + prepare contingency plans Invite guests/delegates. Consider the unexpected.g. Hold a pre-event meeting with your venue contact to go through the programmed. Remember to note special requests (VIPs etc. bed rooms. Finalize of printed material production. Order gifts and amenities. Confirm guests/delegates participation. Check and order speakers' for transportation requirements.). for copying/production of handouts). Prepare your event budget. Prepare press release for your event.).
(advise the hotel to expect the material) Make arrangements to return material to your office after the event. are on-site. Advise the event venue (and other relevant suppliers). Call up contacts to get confirmation of coverage. Personally check that all material has arrived and is in good condition. If you are using your own AV.just in case. helpers etc. briefed and ready to go During the event Relax. Send out your event press release. Prepare a staff briefing kit (programmed.24 One week prior event Send material to arrive at the hotel 48 hours before your arrival. check that it functions and that you have all necessary cords. Aim at getting to bed early . Upon arrival at the venue / 1 day before event Hold a pre-event meeting with your venue contact to go through the programmed. plugs etc. Make sure that all greeters.and get a good start! 1 hour before event Check all event rooms. Confirm all deliveries and pick-ups. Check and order speakers' technical Prepare a master copy of all your printed material to bring with you . contact telephone list etc. who has the authority to sign bills and order any extras. scenario. Prepare name badges.). smile and have a great event! After the event .
25 Meet with your venue contact to review the event. Check the invoice. sponsors. . Send thank-you notes to the speakers. Pay the invoices from suppliers. Fill out the event evaluation form. (Present you feed-back and feedforward). staff etc. Make notes for the next event.
in is an online travel company catering to the travel as well as to the hospitality industry. They act as a facilitator in getting tours.26 Introduction to the company Click2travel. being effectively maintained wit telephone.in is located in Darya Ganj. The office of Click2travel. They assist the customer in making their package tours according to their requirement. fax. groups and corporate events organized along with both air and ground transportation reservation done. They provide their customers with complete travel solution. It is run by a team of young and energetic professionals fully conversant with modern day’s travel trade and its practices that have background with various travel agencies. The office is well equipped with the external and internal communication system. Company’s Profile Click2travel.in one of the India’s travel company was started in 2008 by Mr. Click2travel.in is an IATA recognized agency in India. . and computer networking and computer reservation system to meet up the demand of their clients. Beside that they also assist their customer in booking the hotel of their choice and try to provide the best alternative choice to the customer. New Delhi. Siddharth Jain. internet.
Financial Institutes. Kamyab InfoTech is IT Solution Company based in New Delhi and Mumbai. Air Sahara & Journey mart. Stores & Super markets.Director She has vivacious personality full of positive attitude and proficient in nature.Founder Director Siddharth Jain.in is developed through Kamyab InfoTech.27 The management Siddharth Jain . BTI Sita. Shalini started a successful offline Tour Operator Company in the Year 2004. Shalini Jain . . IT Companies & Travel Companies. Neeraj Jain. American Express and Carlson Wagonlit. which provides us e-business solutions and application management services to keep our operations sailing smoothly. Their industry experience extends to providing solutions to several key industries such as the Banks. the founder of Click2Travel. headed by Mr. Retailer. sales or business development. Shalini has been in the industry for 11 years and has worked with multi-nationals like Holiday Inn.in has passionately created an online travel service Click2travel. Siddharth is skilled in all fields of the trade. She is the operational head of Click2Travel. He is well versed with the challenges that the world of hospitality has to offer.in her team is constantly striving for a 99% client conversion rate. They are our technology partners. be it operations.in. which in turn brings in a more than 100% satisfied customer that keeps coming back with all their travel needs and plans. A thorough professional and a perfectionist. Kamyab InfoTech PVT Ltd Click2travel. American Embassy Travel Management Centre. Siddharth has an impressive knowledge of the field which he has gained over a decade and work credits with companies like Carlson Wagon Lit.
Hotel reservation services Leisure trips Luxury Cruises Tour packages within India Tour packages outside India Car rental services Corporate/incentive tour Airlines deals Tailor made vacations Religious tours Conferences and incentives .28 Mission. tour packages. The company also organizes group tours and tries to give its customer the best value of their money. The company ensures that their customer is offered with the best of the Hospitality. be ethical and trust and respect each other Unique Selling Point To customized travel packages as per client requirement. Communication route is simplified. Values: To create value for guest. To make hotel reservation according to the customer will. corporate. incentive tour packages etc. Vision and Values Mission: To push the leading edge of travel and give the added value of services to our guest. Services Click2travel. The cost effective and well organized tour packages are sure to satisfy their customer. Vision: To be among the top travel agency in the country.in is a coming up Travel Company in India which provides its client with a wide range of services. They try to keep their client with updated information about the hotel reservation.
Typically. Also ask if the rate is inclusive of tax or they are extra. After that give the best hotel reservation price to the client and once he/she has confirmed the booking ask him to message the conformation on yours email id. Check the availability as per the client requirement. After all this is done say thank you. agents receive a 10% commission on booking in hotels where as it can vary depending upon the hotel policy.29 Procedure for hotel reservation Call at the hotel room reservation. If the rooms are available ask for the various packages that are offered by the hotel along with their rates. Greeting the person and asking his or her name. Ask for the child policy of the hotel. Then ask for the Travel Agent Commission. If the travel agent has a tax deduction certificate then 10% tax would not be deducted from the travel agent commission where as if they don’t have it then the hotel deduct 10% amount from the agent commission. . Also ask for extra bed cost if required.
I got to work on the room reservation for our client. How to make itinerary and to modify it according to the customer need.in as a trainee I got to learn how to make itineraries. The company also deals in group tour. to do air ticket billing on Yatra software and to handle the customer queries. Company also deals in hotel booking and air deals. Facts and Findings The company mainly deals in outbound tours. Also in the beginning of my training I got to work on a project luxury resort which is going to open at the region of Dehradun the capital of Uttrakhand. hotel booking and Airline reservation and how to organize and modify the plan according to the customer need. Scope of study While working with Click2trave.30 Research Methodology Objective To understand what customer wants in their tour packages. The company also has tailor made packages for its clients. .
What is VISA service tax charge and how it is applied? VISA service tax charge is 10.31 FAQ of accounts department What do you mean by TDS? TDA means Tax Deduction at Source Is TDS different TDS is 10% on commission What is the service tax on airlines ticket? For domestic air ticket the service tax is . breakfast. . lunch and dinner are included in price. breakfast.30% and it is applied on service charge.64% where as for international air ticket it is 1. Hotel What are different types of meal plan and what all things it contains? There are four different types of meal plan that is European plan (EP): in this just the reservation of room is involved in price Continental plan (CP): in this plan room and breakfast is included in price Modified American Plan (MAP): in this plan room. lunch/dinner is included in price American plan (AP): in this plan room.24%.
. the number of rooms actually available for use on a given day. B&B: n. Cancel. AP: American plan is a meal at a hotel or resort in which three meals a day are included in the price. repairs. To void. while next to each other. usually upon payment of a penalty. have no connecting doors. Check-in time. In hotels. rooms. a provision which allows for cancellation by one of the parties. In hotels. Amenities: The facilities and features of a property. Cancellation clause: In a contract.32 FAQ hotels Accommodation: any room sold to a customer Adjoining rooms: Hotel rooms which. as a check. and so forth. 2. Complimentary: Free. Include all three meals and all taxes. Check-in: A procedure whereby a hotel guest is registered as having arrived. etc that can be sold or reserved. or other documentation or identification. All inclusive: One price covers all listed elements of the package. Cancellation penalty: An amount deducted by a supplier from a refund of prepaid funds when a reservation is cancelled. 1. eliminating rooms not available due to damage. Basis two: Another term for double occupancy. sometime referred to as full American plan. APAI: American plan All Inclusive. Availability: The current inventory of seats. Sometimes referred to as Full American Plan. cabins. Check-out time. Bed and breakfast. American plan: A meal plan at a hotel or resort in which three meals a day are included in the price. usually a hotel. reservations. Buffet: A serve-yourself meal featuring several choices in each course. the latest time a guest may leave without being charged for another night's lodging. as a reservation. without charge. Check-out: A procedure whereby a hotel guest formally leaves the hotel and settles his or her bill. To indicate an item has been processed. the earliest time at which a room will be available. Available rooms: In a hotel. Check-in may require the presentation of payment.
In-out dates: Dates on which a guest arrives and leaves. Double-double. Modified American plan: A hotel rate that includes two meals daily. Accommodations that do not include meals FAP: Full American plan. includes breakfast and one major meal and all taxes. A hotel room with two double beds sometimes called a twin double. MAPAI: Modified America Plan. usually breakfast and dinner. EP: European plan. apartment. Tariff: A schedule of fares or prices. Twin-double: A hotel room with two double beds sometimes called a double-double. MAP: Modified American plan includes breakfast and one major meal and all taxes. suite. Twin: A hotel room containing two single beds.33 Confirmation: The official acceptance of a booking by the supplier CP: Continental plan includes only breakfast. . etc economy class. double occupancy. CPAI: Continental Plan includes only breakfast and all taxes. Invoice: A business document detailing goods or services provided and requesting payment. Double occupancy rate: The rate charged when two people will occupy a room. PPDO: Per person. Inclusive rates: Room rates that include tax.
all such unique indicators. Child: Person 2-11 years. Add-ons: Extra flight at extra cost Amendment: Changes to your booking. also called a domestic carrier. as of an airline ticket. as a reservation. C: Business class Cancel: To void. F: First class Fare: A paying passenger on a plane. D: Business class discounted Domestic airline: An air carrier that provides service within its own country. APT: Airline passenger tariff Availability: The current inventory of seats that can be sold or reserved. CT. CNL: Cancel. including those that identify airports. Circle trip. Conditions: Rules pertaining to this air fare. the unique two. . Class: Letter used to book your flight reservation. more loosely. Bulk fare: A fare available only when buying blocks of seats. Carrier: Refers to the name of the airline you are travelling. B: Coach Economy discounted Base fare: The fare.or three-digit indicators that identify specific airlines in CRS systems.34 FAQ for air lines A: First class discounted Airline codes: Specifically. before tax has been added. Domestic fare: Fare charged for travel within a country. Commissions are calculated on the base fare. Code share: Flight operated by another airline.
Non-reroutable: No changing of destinations. J: Business class premium Joint fare: The fare charged for travel that utilizes more than one airline. P: First class premium Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. Name. Open jaw: Fly into one city and out of another city at no penalty. No show: This occurs when customer or group has made a confirmed reservation and fails to check in. Inventory: Refers to the number of rooms and specific room types available for sales in a hotel. Normal fare: An airline fare for a completely unrestricted ticket. net rate: The fare after commission. K: Thrift L: Thrift discounted Nominated carrier: The airline you can fly.35 H: Coach Economy discounted IATA: International Air Transport Association. the maximum distance you can fly in air miles. Q: Coach Economy R: Supersonic . M: Coach Economy discounted MPM: Maximum permitted mileage. OW: one way journey. Mileage: The amount of miles permitted to be flown on an air fare. Net fare. Non-refundable: No refund value. Non-endorsable: No changing of airlines/carriers. Reference. PNR: Passenger. One-way trip: Any trip for which a return leg has not been booked. This fare is agreed on by the airlines involved.
TKNO: Ticket number TKTL: Ticket time limit. STPC: Airline pays for your accommodation at the stopover. Split ticketing. Creating two separate tickets for a single journey. as on an airline. R T Fares: Return journey fares. Transit visa: A limited-term visa issued solely to allow passage across or through the issuing country's territory. Ticket stock: Blank airline tickets. Upgrade: To move to the next higher category. Season: Different times of the year for travel have different fares. Ticket designator: An airline code. Roundtrip: A trip. as to upgrade a passenger from tourist to business class. V: Thrift discounted W: Coach Economy premium Y: Coach Economy . Rerouting: Changes to flight routing. RT: Round trip.36 S: Standard Class T: Coach Economy discounted Reissue: Changes requiring a new ticket to be issued. Transit: Stopover and change plane. Ticket on departure: A ticket that will be picked up by the passenger at the airport. Surcharges: Extra cost involved. Stopover: When you leave the airport for more than 24 hours. usually to obtain a lower fare. Unrestricted fare: A higher fare for a ticket offering maximum flexibility. usually indicating a discounted fare. to a single destination and back.
Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. Add-on: Anything optional purchased by a passenger. Inclusive tour: A tour package that bundles transportation and lodging along with additional services such as transfers. Complimentary: Free. museum admissions. AVS: Availability status messages. ADVN: Advise as to names. . without charge. Briefing tour: A tour. Client: A term used for a customer. as in tour arrangements. CRN Cash refund notice. or culture of a region. as a tour. and so forth In-out dates: Dates on which a guest arrives and leaves. usually to indicate an on-going relationship. Full service agency location: A branch of an agency that provides customers both reservations and ticketing Inclusive Rates: Rates that include tax. society.37 FAQ for travel industry Accreditation: Approval given by various trade associations to a travel agency allowing the sale of tickets and other accommodations. All inclusive: One price covers all listed elements of the package. Inbound operator: A person or company providing inbound services. usually for travel agents and other industry personnel intended to acquaint them with a new destination or new procedures. IATA: International Air Transport Association. sightseeing. Destination: Place to which a person is traveling or a thing is sent. All-in: All inclusive. COD: Cash on delivery. Cultural tourism: Travel to experience the arts or history of a location or travel to immerse oneself in the language. Incentive travel: Travel that is given to employees as a reward for outstanding performance. ADVR: Advise as to rate.
Net rate: These are rates with commission deducted at source. Package: A travel product bundling several distinct elements. any company providing travel services to the public. minus a service fee. T&E: Travel and entertainment. referring to travel over land that does not involve an aircraft. as opposed to business travel. Service charge: A fee charged by travel agencies for providing non-commissionable services. Net amount: The amount due to supplier after the commissions had been deducted. in an itinerary. no moneys will be returned should the trip be cancelled. A package is distinguished from a tour by virtue of the fact that it combines fewer elements. Surface: On land. Also called "personal name record Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. etc. Land only: A fare rate that doesn't include air transportation. such as air travel. Markup: The sum of money or percentage added to a wholesale or purchase price to arrive at the retail or resale price. Supplier: In the travel industry. a list of flights. Passenger name record: A file on a computerized reservation system containing all the information relating to a specific booking. supplied to the hotel prior to guest arrival.38 Itinerary: The route of travel. regardless of its purpose. may be applied to another trip in many cases. times. In an airline booking. MAAS: Meet and assist. The amount of the ticket. Point of embarkation. a rental car. TQM: Total Quality Management TA: Travel agent. Often used to indicate a trip of seven days or longer. Rooming list: A list of guest names and room dates for a group. Non-refundable: Of a ticket. and a hotel. point of origin: Where a journey begins. . Leisure travel: Travel undertaken for pleasure. PPR: Passenger profile record. Outbound: Referring to the leg of the journey departing the city of origin to the destination or destinations.
such as from the airport to a hotel or vice versa. often included as an element of a tour. Transfer: The transportation of a passenger between two points. Throwaway: Any item given away for free. instructions. A person with specific knowledge of the travel industry hired on a contract basis to provide advice. Ticket: A formal travel document representing a contract between the traveler and the supplier. TO: Tour order. Travel agent: Any person who sells travel products on a commission basis. itineraries. Tour operator: A company that assembles the various elements of a tour. or escort by groups. host. Tour conductor: An employee of or contractor to a tour operator who accompanies and is in overall charge of a Tour documents: A packet of tickets. Travel consultant: An alternative term for travel agent. . Tourist trap: Derogatory term for any attraction appealing to tourists but considered to be in bad taste or to give poor value for the money. Tourism: The activity of travel for pleasure. Tourist: A leisure traveler. or services to a company. vouchers. guidance.39 TAAD: Travel agent automated deduction. Through fare: Fare to a foreign destination reached via a gateway city. Travel counselor: An alternate term for travel agent. and other information sent to a passenger by a tour company. Travel agency: Usually used in the travel industry to refer to an ARC-appointed storefront retailer. Tours typically involve the use of a guide. either as a way of rewarding a purchase or to attract business. An area of a tourist destination that has become over-commercialized. Tire kicker: A customer who asks a travel agent for recommendations or quotes but who never actually makes a booking. Tour: A travel product in which several elements are bundled together and sold as a unit. TAC: Travel agency commission.
a stamp in a passport authorizing the bearer to visit a country for specific purposes and for a specific length of time. any supplier of travel products or services.40 Travel partner: A travel supplier that participates in a frequency marketing program operated by another travel supplier. Accountable document: Any piece of paper that. a tour operator. Wholesaler rate: A non-commissionable rate for a product such as a hotel room that is extended to tour operators and packagers. such as a letter of invitation from an approved organization or a receipt for confirmed bookings. regardless of whether an overnight stay is involved Vendor: In the travel industry. . Wholesaler: Any company that sells to retailers as opposed to the general public. when validated by a travel agency. more frequently. Weather tourist: A person who travels to view meteorological events such as hurricanes and tornadoes. Visa expediter: A person or company charging a fee to procure visas another travel documents Visa support: Any documentation. FAQ Accounts Account Executive: Person responsible for management of office. Trave log. Visa: A document or. XO: Exchange order. Accountable manual documents: Blank ARC ticket stock used to hand-write tickets. any journey of more than 100 miles from a person's home. ADR: Average daily rate. travelogue: A documentary film or video extolling the attractions of a specific travel destination or group of destinations Trip: In the travel industry. has a monetary value and which must be accounted for to the ARC. required by a foreign government before a visa will be issued.
com/Faqs-on-tours. Service charge: A fee charged by travel agencies for providing non-commissionable services. Used to offset the cost of acquiring the asset. Net amount: The amount due to supplier after the commissions had been deducted. Depreciation: In taxation. TAC: Travel agency commission. over a period of time. CRN Cash refund notice.html http://www.resavenue.mysiatravel. Net rate: These are rates with commission deducted at source.in/mice.co.jsp .com/faq/tits.aspx http://www. References Internet http://www. Net profit: Profit after all expenses has been taken into account. such as machines used in a business. a deduction taken to account for the decline in value of assets.corporatetravel. Fortnight: A period of two weeks Invoice: A business document detailing goods or services provided and requesting payment.personal-assistant-tips.com/support-files/corporatetravelplanningchecklist.41 Commission: A percentage of a sale price paid to a salesperson as payment for making a sale.pdf http://www. Depreciable asset: Any property owned by a business that is subject to depreciation for tax purposes.
42 http://click2travel.php Training .in/K_About_us.