SUBMITTED TO: Anjali Khanna(HOD)

Table of content

1. 2. 3. a. b. c. d. 4. a. b. c. 5. 6. 7. 8. 9.

Acknowledgement Overview of India tourism industry. Different sectors of tourism industry in India Tourism and hospitality industry Structure of the industry Tourism policy Other government initiatives Future outlook Medical tourism industry Rural tourism industry Eco tourism industry Travel industry Forms of travel Tour operator Inbound tour operator Job of domestic tour operator

10. Sources of income of a tour operator 11. Outbound tour operator 12. Check list for International Tourist a. b. c.
At the time of reservation Visa FOREX

13. Corporate travel a.
Corporate travel check list

14. MICE (Meetings, Incentives, Convocation and Events)

3 a. b.
Organizers check list Meeting and Events check list

15. Introduction to company 16. Company’s profile 17. The management 18. Mission, Vision and Values 19. Unique selling point 20. Services 21. Procedure for hotel reservation 22. Research methodology a. b. c. Objective Scope of study Facts and findings

23. Frequently asked questions

ACKNOWLEDGEMENT First of fall I would like to thank the Director of Click2Travel.in for giving me the opportunity to do my two-month project training in his esteemed organization. I am highly obliged to Mr. Siddharth Jain for granting me to undertake my training at Click2Travel.in.I express my thanks to all team members under whose able guidance and direction, I was able to give shape to my training. Their constant review and excellent suggestions throughout the project are highly commendable.


Introduction to Indian tourism industry Indian Tourism Industry is the major service industry in the country. The prime authority for the development, management and promotion of tourism industry in India is the Ministry of Tourism which also runs the Incredible India Campaign.

Overview of India Tourism Industry Tourism in India contributes around 6.23% of the national GDP and is responsible for generating 8.78% of the overall employment in India.

As of 2008, the Indian tourism industry generated about US$ 100 billion and around US$ 275.5 billion of revenue is expected to be generated by 2018.

The growth rate has been expected to be 9.45% annually.

Figures of 2009 indicate that around 5.11 million foreign tourists visited India that year, mostly coming from the USA and UK and domestic tourism touched high figures of 650 million. The highest share was taken by the states of Andhra Pradesh, Uttar Pradesh and Tamil Nadu.

Delhi and Uttar Pradesh remain the favorite destination among the tourists.5  Rajasthan. The Ministry of Tourism formulates and regulates the national policies for the promotion of the tourism sector. It collaborates with various Central agencies. The World Travel and Tourism Council (WTTC) have counted India and China as among the fastest growing tourism industries over the span of next 10-15 years. Tamil Nadu. Maharashtra. Union Territories and thus promotional policies and programs for the tourism sector are defined. Indian hospitality industry's excellent growth has been primarily due to the following reasons    Strong GDP performance Developing stronger ties with nations all across the world Encouraging foreign investment Structure of the Industry .  Different Sectors of Tourism Industry in India the different sectors of the Indian Tourism Industry are enlisted below: Tourism and Hospitality Industry A brief: The Indian Tourism Industry has registered a remarkable growth both in the volume of foreign tourists and the overall revenue compared to the International Tourism Industry. State Governments.

Maharashtra. The Hotel sector has registered a faster growth than the GDP since the last few years. 8.500 billion to GDP by 2020.  Atethie devo bhava: (guests are equal to God) this policy by the Government aims to make the common people aware who come in contact with the tourist. Tourism Policy  The National Tourism Policy was prepared in the year 2002. Orissa.  Future Outlook The hotel sector is expected to register a positive growth in the next few years. With years passing by India is becoming a top priority for medical tourism. Rajasthan and West Bengal. Gujarat. The states of which the villages have been identified are Himachal Pradesh. as it provides quality health treatment at cheaper costs compared to the treatment costs in the USA and other developed nations. Medical Tourism Industry This is one of the highly growing sectors of the Indian Tourism Industry.  Incredible India: Under this policy the Government carries out its promotional activities through various marketing programs. Bihar. Sikkim. It contains the following policies      Target tourism as a major sector for economic growth Focus on domestic tourism Position India as a global brand for tourism Develop integrated tourism circuits Tourist friendly visa process Tax rates rationalization in the hospitality sector Immigration services   Other Government Initiatives 31 villages have been recognized by the Ministry of Tourism. Government of India to be developed as tourism hubs. . Kerala. Karnataka. The Government of India is expecting to generate Rs. Madhya Pradesh. Assam.6 The hotel industry is an important division of the Tourism Industry. Tamil Nadu. Advantages India offers the following advantages when it comes to medical treatment and facilities:  The treatment costs are comparatively 30% lower to that of Western countries and also the cheapest in South-east Asia.

Tourism projects have been launched by the Union Tourism Ministry in collaboration with the UNDP.7  The medical staff. . audiometric. Alone from Rajasthan. coronary risk markers. gold standard DXA bone densitometry. It has the prime objective of promoting tourism by maintaining the nature as it is and promoting the conservation of wildlife and their habitats. make it a Rs. Even without any promotional programs for developing rural tourism.3 billion has been estimated to come up. 9.500-crore industry by 2015. spirometry.5 million for the project. which has given US$ 2. such as IVF. in transplants. which will. and a full range of Assisted Reproductive Technology (ART) services. doctors etc have a good command over the English language which makes it easier for the tourists to communicate with them  Indian hospitals offer excellent medical facilities in cardiology. cancer risk markers. cosmetic treatments and many others. body fat analysis.  Full body pathology. comprehensive physical and gynecological examinations. 2D echo Color Doppler. Future Estimates for the Medical Tourism Industry This sector has immense potential and by 2012. a business of $2. The sector is expected to generate an annual growth of 30%. high strength MRI etc are some of the medical services offered in India. joint replacements. Rural Tourism Industry Rural tourism industry reflects the rural civilization and culture followed in rural India which is rich in arts and crafts. handicraft exported amounted to about INR4 million in the year 2009. Gujarat and South India every year. Spiritual tours organized for the tourists all across the country give the tourists an insight into the religiously rich culture of India.Tourism is a very responsible form of tourism which encourages sustaining ecological balance and also leading to ecological development. Eco-Tourism Industry Eco. 12 lead ECG. Chest X-ray. innumerable tourists across the seas visit the villages in Rajasthan. as reported by the Confederation of Indian Industry (CII).  Infertility treatments cost almost 1/4th of that in the developed countries and services include modern assisted reproductive techniques. Spiritual Tourism Industry India has numerous spiritual destinations which makes India a hot spot for spiritual tourism industry. orthopedics. This sector has got quite a high number of tourists specially those who have an attraction for the rural ways of life.

Rail travel: the popular forms of rail travel include inter-city trains. air). Accommodations along with meals if necessary. These can include hotel reservation. road. Road.     Travel (rail. transit trains and high speed long distance trains. Ship.    Tour operator A company that assembles the various elements of tours is known as a tour operator. airport transfer. tours of the areas. Airways) Hospitality services (including accommodation in hotels and resorts) Destination Forms of travel  Ship travel: Sea travel has largely been replaced by faster means of travel such as automobiles and airplanes.8 Travel industry The travel industry caters to recreational. The elements of tours consist of. sea. . meals etc. buses and taxis. Road travel: It is the most popular form of travel and includes various modes such as personal automobiles. Travel services (transfer to and from the destination). Air Travel: It is the most popular form of international travel. However it is still used for small trips and leisure cruises. due to its speed and coverage. leisure and business travelers. Travel operators are mainly of two kinds that is   Inbound tour operator (domestic tour operator) Outbound tour operator Inbound tour operator An inbound tour operator is simply a company that makes travel arrangements for arriving tourist from other countries or tourist from within the country. Sightseeing. The travel sector covers the following sectors    Transportation services (Rail.

and then makes a detailed itinerary. Commission from package tour holidays.9 For example. transportation cost etc. Outbound Tour operator in India takes the requirement of a customer in detail . The Outbound Agent in India confirms all the arrangement of as per the itinerary with the destination tour operator. etc). Commission from sales (not much these days from airlines).  Incentive packages. Job of domestic tour operator    Identify itinerary (it include everything from sightseeing. The tour operator of the destination country negotiates the rate with the hotel. Short listing of hotels according to the client requirement. You are an inbound operator if you make arrangements for people who are arriving in India for a visit. road. Outbound tour operator An outbound tour operator is a company which makes travel arrangement for the people of their country to some other country. etc on your behalf. . Interest. After this he coordinates with his counterpart: The Agent at the destination and work out the cost inclusive of all the necessary elements of the tour. Duration of Travel. air). then the Tour operator customize and pass on the package detail to the client by adding up his margin in it. These can include hotel reservation. travel agency. sea. meals etc. These are the tours booked by the companies for their employees through tour operator. After that he sends the package detail to you that is hotel cost. In outbound tours two or more tours operators are involved. Sources of income of a tour operator     Service charge. You are an outbound tour operator if you make arrangements for people who want to visit some other country. Commission from hotels can vary according to the hotel policy. tours of the areas. airport transfer. For example let us say that you are a tour company that is located in India. Type of Accommodation. Such as the Destination selection. No of adults and children traveling etc. Once the client has agreed for the package. let us say that you are a tour company that is located in India. accommodation. Help in arranging transportation for the client (rail. That is to say that one tour operator is of the company from where the tourist belongs and the other where the tourist wants to visit.

Make arrangements for transportation. tours and recreation. Advice on weather conditions. .  To collect information on departure and arrival time. tourist attraction and recreation. car rentals. fares and hotels ratings and accommodations. hotel accommodation.   Provide information on custom regulation.10 Work of a travel agent   Give advice on destination. restaurants. required papers (passports. visa and certificate of vaccination) and currency exchange rates to international travelers.

Example Mr. if he is only buying tickets from us.  Names given by client should match the name as on their respective passports. E. Forex.g. and if we can offer him hotels/ transfers/ Forex / travel Insurance.  A Child should have name of the accompanied parent on his/her passport.  Take complete name. Travel insurance.  In view to provide Best of Services.11 Check list for international tourist Operational Guidelines .Satinder Singh  Check Validity – In most cases passport should be valid for at least six months from the date of departure from the destination country. then we should also ask him where he is going to stay. you must check on Seat /Meal Request. you must check and offer on the services he is not buying from us. .  Visa Status – Check if there is enough time available to obtain Visa. Special Request and advise him on Change/Refund/No-Show Clauses.  In view to generate additional revenue. Inoculations.International At the time of reservations.  Check on the Travel Insurance requirements.

you may enter one country and travel freely throughout the Schengen zone. so take care when dealing with such itineraries. Spain and Sweden. Luxembourg. Belgium. Countries like USA. Iceland. Portugal. Italy. France.  If it’s Schengen Visa. . With Schengen visa. Germany.  Standard Documents required  Passport with validity of more than six months.  Tour Confirmation & Hotel Confirmation. Norway. different regulations apply. Finland. ensure you apply visa to the country of first port of arrival.  Original Bank Statement for the last 6 months.  1 Visa application form duly filled in and signed. (OR) * Please Log on to Visa pages online to find out details.  Detailed Tour Itinerary. Medical Requirements : *As Applicable Visa Fee Time Taken : *As Applicable : *As Applicable * Please check directly from Embassy or its website for correct info.12 Visa  There should be enough pages available for Visa (2 pages for one visa required)  Check the Passport’s Place of Issue – as embassies do not accept applications of passport issued out of their region.If passport holder other than Indian. Canada. Denmark. UK.  Check Nationality . Netherlands. purpose and duration of visit. and Australia have stringent norms. The 15 Schengen countries are: Austria.  Covering letter from the applicant on company's / personal letterhead stating his name.  Income Tax paper for the last 3 years. Greece. designation.  2-4 recent passport size color photographs with white background and on Kodak paper only.  Foreign Exchange endorsement / Copy of Credit cards.

85. Example 1USD = INR 46. TC / Cash currency rates may differ. Example 1USD = INR 45. Always check the current rate of Exchange before you accept the payment. If not able to identify them. so please check from your Bank/ Forex Dealer. .10. then to safeguard yourself. FOREX  Always advice passenger that the payment due would be calculated as per ROE on the date of payment made.13 In case passenger availing Visa on arrival. please check requisite documents including passport size photographs to be carried along. so be careful when accepting currency notes. There is lot of duplicate currency floating in the market. note down number of each currency note. What is Selling Rate? Rate at which the Bank or Forex Dealer sell currency.    What is Buying Rate? Rate at which the Bank or Forex Dealer buy currency.

Both passports will be simultaneously valid. Which are as follows?    Airlines expense Hotel expense Food and beverages expense  Transportation expense CORPORATE TRAVEL CHECKLIST Travel Advisories Check for travel advisory warnings before booking flights. Health Advisories Passport Check validity of traveler’s passport – passports should be valid for at least 6 months after date of arrival in destination country. instructions and forms.14 Corporate Travel Corporate travel is the people travelling for purpose related to work from one country to another or from one place to another within the country.  Export license(s) Find out if a trade license/permit is needed. or use the  Link below to find visa requirements by country. Remember that an inoculation certificate may be required when applying for a visa. There are basically four expense categories for corporate travel. Consider obtaining a second passport for convenience if the traveler is a frequent flyer.  . Inoculations Make sure inoculations are completed as soon as possible because inoculations can take several weeks to become effective.     Visas Check the embassy/consulate’s website for visa requirements.

Obtain tickets/boarding pass in advance if preferred Hotel Check hotel reviews Make sure the hotel has service amenities (i. air conditioning. and air miles details. Wi-Fi.e. standard. single occupancy double..15 International Driving license Find out if an international driving license/permit is required. manual/automatic. keep a record of traveler’s registration no.uk Be aware of time zone impact on date/time of arrival Check traveler’s seating preference. . make and model of car. incoming/outgoing fax/voicemail) Specify the type of room required (i.e.  insurance requirements  Find out if chauffeur drive is required because of country regulations  Verify location of collection/drop off point  Find out if corporate vouchers are available  Find out if maps are provided Taxis/Courtesy Car  Note pickup time and exact location of collection point  If driver will be carrying a sign. etc) Specify smoking/non-smoking preference Check if customer parking is available Note booking reservation number Send traveler's flight details to hotel upon confirmation Request that the room is held for late arrival (arrival after 1800 hrs). breakdown cover. and any extras such as satellite navigation.                Translator/escort  Check with the applicable tourist board for translators/escorts Hire car  Find out what type of hire car the traveler prefers (subject to travel policy). compare prices using a flight comparison website like Expedia. if applicable.  Note the driver’s mobile number Trains  Note train times  Obtain train tickets  Find out if seat reservation is required  Find out if connecting train(s) leave from the same station  Get directions from station to venue Driving/Car parking  If possible. dietary requirements.co. Flights Compare prices using a flight comparison website Check travel policy for traveler's approved class of travel Before booking. garage. find out what the sign will say. luggage capacity. mechanic.

reservation no. address. Health insurance cover  Make enquiries about health insurance Spending Money Worldwide Restaurant Search Itinerary Include the following details  Name and location of airport  Date of travel. provide traveler’s registration no. envelopes)  Business cards (with reverse side in country specific language)  Meeting papers  Weather report for week ahead  Advice on dress code for events  ‘Hints for Exporters’ booklet  Hardcopy of diary for the travel period  Photocopy of passport/important docs/credit cards  Country specific information. contact/account details (name written on sign)  Train times. hotel.16  Check if international breakdown cover required?  Find out if you need to reserve a parking space  If parking is arranged at client’s premises. check-in times. Travel Pack  Passport  Inoculation certificate  Flight Tickets/boarding pass  Hotel booking reservation number  Travelers cheques  Car rental voucher  Train tickets  Insurance documents  Stationery (headed paper. model and color of car. phrasebook.  Taxi pickup times. flight nos. for all arrivals and departures  Hotel arrival time. platform. compliment slips. address.. of overseas contacts  Hire car collection/drop off time.. room reservation no. advice on local etiquette  Extra copy of the itinerary for his household  Contact details of others travelling to the same meeting  Area map (Google maps) and map/directions to venue. flight times.. make. contact details. name. station. fax no. guidebook.  Airline terminal no.  Timing/location of meetings and entertainment  Name and telephone nos. rail enquiry desk no. company name. telephone no. hire car pickup/drop off location  Details of local currency and suggested daily budget .

. often several years. such as a hobby. Most components of MICE are well understood. Unlike the other types of MICE tourism. and Exhibitions. or a job well done. perhaps with the exception of Incentives. a profession. MICE tourism usually consists of a well planned agenda centered on a particular theme. Incentive tourism is usually conducted purely for entertainment. This process of marketing and bidding is normally conducted well in advance of the actual event. MICE events are normally bid on by specialized “convention” bureaus located in particular countries and cities and established for the purpose of bidding on MICE activities. The acronym MICE are applied inconsistently with the “E” sometimes referring to Events and the “C” sometimes referring to Conventions. MICE are used to refer to a particular type of tourism in which large groups planned usually well in advance are brought together for some particular purpose. MICE tourism is a specialized area with its own trade shows (IMEX) and practices. rather than professional or educational purposes. MICE tourism is known for its flawless planning and demanding clientele. or an educational topic. Incentives. Incentive tourism is usually undertaken as a type of employee reward by a company or institution for targets met or exceeded. Conferences.17 MICE = Meetings.

Exhibitions: An event design to bring together people in the specific industry or closely related industry to come together to show case their product or services to a group of attendees. The source of income is by charging 5% to 10% on the total bill.18 Meetings: it is designed to bring to bring people together for the purpose of exchanging information Incentives: It is a trip that is planned by a company to reward their employees for outstanding services in their desired field. Conventions: A gathering of people to meet and discuss similar issues and activities in a large setting. .

is the projector bright enough. technology Furniture • • • • • • • Short informative sharing event or information bulletin: rows of chairs All-day seminar or longer: classroom set up (tables and chairs) Training or workshop: group work tables (4–6 people per table) Meeting: conference table (max 20 people per table) Training event or meeting: U-shaped table Evening event or get-together: cocktail set-up (buffet and bar tables) Festive dinner party: banquet setting (8–12 people per table) Technology • Take note of the size of the space: is the PA loud enough. ease of concentration Nature of the event • • • Is the event one-off or a series of events? Calm of nature. furniture. acoustics. exhibition. accommodation? Can you move from one space to another conveniently and quickly? Soundproofing. air conditioning. auxiliary spaces. experiences or an urban meeting? Homely and cozy or classy and stylish? When planning your schedule • • Will your guests arrive from near or far? Will they arrive by public transport. lunch. will you need cameras and screens? . with their own cars or is their transportation specially arranged? Facilities • • • What kind of facilities will you need: main meeting room. atmosphere.19 Organizer’s checklist Location • • Accessibility: is the meeting location easy to reach? Environment: comfort. dinner. spaces for group work.

standards for the operations Responsibility of the meeting location: recycling. visual planning and projectors. and how much time do you need to reserve for eating? What message do you want to convey: health-consciousness. access control Personal safety: first aid.20 • • • • Visual aspects: lighting technology. or encourage guests to stay longer? Timing and schedule: how hungry are the participants. quality of technical execution Required IT solutions: open/closed network. luxury? Trends • Decoration and presentation: neutral. status What is the aim of the catering: to satisfy hunger. personal security arrangements (for speakers or participants) Information Security: spaces. lighting . heating. security officers. webcasting and recorded files Are you looking for interaction: voting facilities. suspended items and installations. nationality. following a theme or a corporate image? Security • • • Security of the site: fire safety. materials. make an impression. seasonal. own staff and meeting location staff Quality and responsibility • • Quality of the meeting arrangements: quality standard certificates. video recordings? Will you require professional help with planning or technical support during the event? Catering • • • • • Nature of the event: working meeting or a party? Participants: gender. air conditioning.

 What will the guests/delegates gain from participating?  Who will be the members of the planning group/event committee?  Who is the decision maker(s)?  Who will be there to help on-site?  What do you want to happen? (Work out a preliminary program/agenda). (Develop a relevant media contact list)?  Do you need to insure the event? Determine   Preferred dates. Can you be flexible on dates?  Where do you want it to take place? (Consider parking. times).to you. transportation. accessibility for disabled etc.21 Meeting & Event Check List For Big Meetings & Events At the very start Define  The purpose and objectives of the meeting . And available optional dates. No. . of guests/delegates.  How long would your event be?  Do you need to attract guests/delegates by PR.  What is your budget? (Can you get extra funds if needed? Could you get sponsors. seating format and size of meeting rooms and other facilities needed each day (incl.).)?  Whom do you want to attend? Estimate no.  When do you want it to take place? (Remember to check dates for other events)..

stage). Inspect the considered event venue(s). Invite speaker Prepare invitations. smoking etc. Any special requests (e. Consider the offers received:  Which facilities will best accommodate your event?  Which will best live up to the expectations of the guests/delegates?  Who will be the best partner to work with?  Which venue best meets your budget. exhibition. No.g. dinners. . A rough draft of the program. Budget. receptions etc. Any other relevant information. lunches. State your preference packages &/or itemized rates. When you need the offer.22          Need for breaks. Allow the guests/delegates to note their individual requirements (dietary. Type of guests/delegates. Book the event venue(s) and main services Consider the need for printed material and prepare a timeline for producing it. and standard of bed rooms each day.) on the response form.

      .). Hold a pre-event meeting with your venue contact to go through the programmed.     Order signs and printed material.23 3 months prior to the event  Update your reservation (no.g. Send rooming list to the hotel. for copying/production of handouts). Finalize of printed material production. (Updating minimizes your cancellation/reduction costs). of meetings rooms. Check and order speakers' for transportation requirements. Prepare press release for your event. Start preparing a scenario (to do list with responsible persons assigned). Check budgets from similar meetings to ensure that all is included. bed rooms. what happens if one of your speakers falls sick?) + prepare contingency plans Invite guests/delegates.    1 month prior to the event   Choose and confirm catering and menus Check development of speakers presentation (Remind speakers of presentation due dates.). Check and order speakers' technical equipment requirements. guests/delegates etc. Consider the unexpected. Order gifts and amenities. Confirm guests/delegates participation. Remember to note special requests (VIPs etc. Prepare your event budget. (E.

Prepare a staff briefing kit (programmed. plugs etc. Advise the event venue (and other relevant suppliers). who has the authority to sign bills and order any extras. Prepare name badges.24 One week prior event  Send material to arrive at the hotel 48 hours before your arrival.         Upon arrival at the venue / 1 day before event    Hold a pre-event meeting with your venue contact to go through the programmed.). contact telephone list etc. smile and have a great event! After the event . Personally check that all material has arrived and is in good condition. check that it functions and that you have all necessary cords. Call up contacts to get confirmation of coverage. Aim at getting to bed early . scenario.(advise the hotel to expect the material) Make arrangements to return material to your office after the event. briefed and ready to go During the event  Relax. If you are using your own AV. are on-site. Confirm all deliveries and pick-ups.and get a good start! 1 hour before event   Check all event rooms. Make sure that all greeters.just in case. Check and order speakers' technical Prepare a master copy of all your printed material to bring with you . helpers etc. Send out your event press release.

Check the invoice. Make notes for the next event.      . (Present you feed-back and feedforward). Fill out the event evaluation form. sponsors. staff etc. Pay the invoices from suppliers. Send thank-you notes to the speakers.25  Meet with your venue contact to review the event.

groups and corporate events organized along with both air and ground transportation reservation done. They act as a facilitator in getting tours. and computer networking and computer reservation system to meet up the demand of their clients.26 Introduction to the company Click2travel. They assist the customer in making their package tours according to their requirement. They provide their customers with complete travel solution. Siddharth Jain. being effectively maintained wit telephone. The office of Click2travel. Click2travel. fax. . Company’s Profile Click2travel.in is an IATA recognized agency in India.in is located in Darya Ganj. It is run by a team of young and energetic professionals fully conversant with modern day’s travel trade and its practices that have background with various travel agencies. New Delhi. internet.in one of the India’s travel company was started in 2008 by Mr. The office is well equipped with the external and internal communication system. Beside that they also assist their customer in booking the hotel of their choice and try to provide the best alternative choice to the customer.in is an online travel company catering to the travel as well as to the hospitality industry.

IT Companies & Travel Companies. Shalini Jain .Director She has vivacious personality full of positive attitude and proficient in nature. sales or business development. Shalini has been in the industry for 11 years and has worked with multi-nationals like Holiday Inn.in is developed through Kamyab InfoTech. Kamyab InfoTech is IT Solution Company based in New Delhi and Mumbai. Stores & Super markets. which provides us e-business solutions and application management services to keep our operations sailing smoothly. Neeraj Jain. be it operations. Financial Institutes.Founder Director Siddharth Jain. American Embassy Travel Management Centre. Air Sahara & Journey mart. American Express and Carlson Wagonlit. Retailer. . the founder of Click2Travel. A thorough professional and a perfectionist.in has passionately created an online travel service Click2travel. Kamyab InfoTech PVT Ltd Click2travel.27 The management Siddharth Jain .in. Their industry experience extends to providing solutions to several key industries such as the Banks. She is the operational head of Click2Travel. BTI Sita. They are our technology partners. headed by Mr. which in turn brings in a more than 100% satisfied customer that keeps coming back with all their travel needs and plans. Siddharth has an impressive knowledge of the field which he has gained over a decade and work credits with companies like Carlson Wagon Lit.in her team is constantly striving for a 99% client conversion rate. Shalini started a successful offline Tour Operator Company in the Year 2004. He is well versed with the challenges that the world of hospitality has to offer. Siddharth is skilled in all fields of the trade.

The company ensures that their customer is offered with the best of the Hospitality. The cost effective and well organized tour packages are sure to satisfy their customer. Vision: To be among the top travel agency in the country. Values: To create value for guest. The company also organizes group tours and tries to give its customer the best value of their money. be ethical and trust and respect each other Unique Selling Point    To customized travel packages as per client requirement. Communication route is simplified.in is a coming up Travel Company in India which provides its client with a wide range of services. tour packages. incentive tour packages etc. Vision and Values Mission: To push the leading edge of travel and give the added value of services to our guest. To make hotel reservation according to the customer will.28 Mission. Services Click2travel. They try to keep their client with updated information about the hotel reservation. corporate.            Hotel reservation services Leisure trips Luxury Cruises Tour packages within India Tour packages outside India Car rental services Corporate/incentive tour Airlines deals Tailor made vacations Religious tours Conferences and incentives .

After that give the best hotel reservation price to the client and once he/she has confirmed the booking ask him to message the conformation on yours email id. If the travel agent has a tax deduction certificate then 10% tax would not be deducted from the travel agent commission where as if they don’t have it then the hotel deduct 10% amount from the agent commission. Also ask if the rate is inclusive of tax or they are extra. Check the availability as per the client requirement. agents receive a 10% commission on booking in hotels where as it can vary depending upon the hotel policy. Typically. Greeting the person and asking his or her name. Ask for the child policy of the hotel. . Also ask for extra bed cost if required.29 Procedure for hotel reservation           Call at the hotel room reservation. If the rooms are available ask for the various packages that are offered by the hotel along with their rates. After all this is done say thank you. Then ask for the Travel Agent Commission.

I got to work on the room reservation for our client. Company also deals in hotel booking and air deals. . Facts and Findings     The company mainly deals in outbound tours.30 Research Methodology Objective   To understand what customer wants in their tour packages. How to make itinerary and to modify it according to the customer need. hotel booking and Airline reservation and how to organize and modify the plan according to the customer need. to do air ticket billing on Yatra software and to handle the customer queries.in as a trainee I got to learn how to make itineraries. Scope of study While working with Click2trave. Also in the beginning of my training I got to work on a project luxury resort which is going to open at the region of Dehradun the capital of Uttrakhand. The company also deals in group tour. The company also has tailor made packages for its clients.

lunch and dinner are included in price. breakfast.64% where as for international air ticket it is 1.  What is VISA service tax charge and how it is applied? VISA service tax charge is 10. lunch/dinner is included in price American plan (AP): in this plan room.30% and it is applied on service charge.24%.31 FAQ of accounts department  What do you mean by TDS? TDA means Tax Deduction at Source  Is TDS different TDS is 10% on commission  What is the service tax on airlines ticket? For domestic air ticket the service tax is . . Hotel  What are different types of meal plan and what all things it contains? There are four different types of meal plan that is European plan (EP): in this just the reservation of room is involved in price Continental plan (CP): in this plan room and breakfast is included in price Modified American Plan (MAP): in this plan room. breakfast.

Availability: The current inventory of seats. To void. usually upon payment of a penalty. To indicate an item has been processed. 2. the number of rooms actually available for use on a given day. the earliest time at which a room will be available. or other documentation or identification. Buffet: A serve-yourself meal featuring several choices in each course. B&B: n. All inclusive: One price covers all listed elements of the package.32 FAQ hotels Accommodation: any room sold to a customer Adjoining rooms: Hotel rooms which. rooms. eliminating rooms not available due to damage. Include all three meals and all taxes. have no connecting doors. as a reservation. 1. Cancel. In hotels. without charge. Cancellation penalty: An amount deducted by a supplier from a refund of prepaid funds when a reservation is cancelled. a provision which allows for cancellation by one of the parties. Check-in may require the presentation of payment. usually a hotel. American plan: A meal plan at a hotel or resort in which three meals a day are included in the price. Check-in: A procedure whereby a hotel guest is registered as having arrived. and so forth. etc that can be sold or reserved. Check-out: A procedure whereby a hotel guest formally leaves the hotel and settles his or her bill. AP: American plan is a meal at a hotel or resort in which three meals a day are included in the price. Cancellation clause: In a contract. the latest time a guest may leave without being charged for another night's lodging. cabins. Complimentary: Free. Available rooms: In a hotel. Bed and breakfast. as a check. Check-in time. Basis two: Another term for double occupancy. Sometimes referred to as Full American Plan. Check-out time. repairs. while next to each other. In hotels. reservations. . sometime referred to as full American plan. APAI: American plan All Inclusive. Amenities: The facilities and features of a property.

Inclusive rates: Room rates that include tax. Twin-double: A hotel room with two double beds sometimes called a double-double.33 Confirmation: The official acceptance of a booking by the supplier CP: Continental plan includes only breakfast. CPAI: Continental Plan includes only breakfast and all taxes. Double-double. In-out dates: Dates on which a guest arrives and leaves. Accommodations that do not include meals FAP: Full American plan. apartment. EP: European plan. includes breakfast and one major meal and all taxes. PPDO: Per person. usually breakfast and dinner. Tariff: A schedule of fares or prices. Double occupancy rate: The rate charged when two people will occupy a room. etc economy class. Modified American plan: A hotel rate that includes two meals daily. Twin: A hotel room containing two single beds. Invoice: A business document detailing goods or services provided and requesting payment. double occupancy. MAPAI: Modified America Plan. suite. A hotel room with two double beds sometimes called a twin double. . MAP: Modified American plan includes breakfast and one major meal and all taxes.

CT. Add-ons: Extra flight at extra cost Amendment: Changes to your booking. Carrier: Refers to the name of the airline you are travelling. Class: Letter used to book your flight reservation. as a reservation.34 FAQ for air lines A: First class discounted Airline codes: Specifically. Circle trip.or three-digit indicators that identify specific airlines in CRS systems. Conditions: Rules pertaining to this air fare. before tax has been added. C: Business class Cancel: To void. F: First class Fare: A paying passenger on a plane. . more loosely. the unique two. Domestic fare: Fare charged for travel within a country. APT: Airline passenger tariff Availability: The current inventory of seats that can be sold or reserved. all such unique indicators. Code share: Flight operated by another airline. D: Business class discounted Domestic airline: An air carrier that provides service within its own country. B: Coach Economy discounted Base fare: The fare. Bulk fare: A fare available only when buying blocks of seats. CNL: Cancel. also called a domestic carrier. Child: Person 2-11 years. Commissions are calculated on the base fare. as of an airline ticket. including those that identify airports.

Non-reroutable: No changing of destinations. net rate: The fare after commission. One-way trip: Any trip for which a return leg has not been booked. K: Thrift L: Thrift discounted Nominated carrier: The airline you can fly. Non-refundable: No refund value. This fare is agreed on by the airlines involved. PNR: Passenger. P: First class premium Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. Normal fare: An airline fare for a completely unrestricted ticket. Mileage: The amount of miles permitted to be flown on an air fare.35 H: Coach Economy discounted IATA: International Air Transport Association. Reference. OW: one way journey. No show: This occurs when customer or group has made a confirmed reservation and fails to check in. Q: Coach Economy R: Supersonic . Inventory: Refers to the number of rooms and specific room types available for sales in a hotel. Non-endorsable: No changing of airlines/carriers. J: Business class premium Joint fare: The fare charged for travel that utilizes more than one airline. the maximum distance you can fly in air miles. M: Coach Economy discounted MPM: Maximum permitted mileage. Net fare. Name. Open jaw: Fly into one city and out of another city at no penalty.

36 S: Standard Class T: Coach Economy discounted Reissue: Changes requiring a new ticket to be issued. Transit visa: A limited-term visa issued solely to allow passage across or through the issuing country's territory. Ticket stock: Blank airline tickets. Season: Different times of the year for travel have different fares. Transit: Stopover and change plane. Rerouting: Changes to flight routing. as to upgrade a passenger from tourist to business class. Split ticketing. R T Fares: Return journey fares. Roundtrip: A trip. V: Thrift discounted W: Coach Economy premium Y: Coach Economy . Stopover: When you leave the airport for more than 24 hours. usually to obtain a lower fare. as on an airline. TKNO: Ticket number TKTL: Ticket time limit. Unrestricted fare: A higher fare for a ticket offering maximum flexibility. to a single destination and back. Surcharges: Extra cost involved. usually indicating a discounted fare. Ticket on departure: A ticket that will be picked up by the passenger at the airport. RT: Round trip. Ticket designator: An airline code. Upgrade: To move to the next higher category. STPC: Airline pays for your accommodation at the stopover. Creating two separate tickets for a single journey.

Inclusive tour: A tour package that bundles transportation and lodging along with additional services such as transfers.37 FAQ for travel industry Accreditation: Approval given by various trade associations to a travel agency allowing the sale of tickets and other accommodations. Cultural tourism: Travel to experience the arts or history of a location or travel to immerse oneself in the language. Destination: Place to which a person is traveling or a thing is sent. or culture of a region. without charge. COD: Cash on delivery. usually for travel agents and other industry personnel intended to acquaint them with a new destination or new procedures. CRN Cash refund notice. Complimentary: Free. sightseeing. as a tour. society. AVS: Availability status messages. . IATA: International Air Transport Association. Incentive travel: Travel that is given to employees as a reward for outstanding performance. ADVN: Advise as to names. All-in: All inclusive. and so forth In-out dates: Dates on which a guest arrives and leaves. museum admissions. Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. Add-on: Anything optional purchased by a passenger. Briefing tour: A tour. All inclusive: One price covers all listed elements of the package. usually to indicate an on-going relationship. as in tour arrangements. Full service agency location: A branch of an agency that provides customers both reservations and ticketing Inclusive Rates: Rates that include tax. ADVR: Advise as to rate. Inbound operator: A person or company providing inbound services. Client: A term used for a customer.

Package: A travel product bundling several distinct elements. T&E: Travel and entertainment. as opposed to business travel. In an airline booking. A package is distinguished from a tour by virtue of the fact that it combines fewer elements. Net rate: These are rates with commission deducted at source. point of origin: Where a journey begins. in an itinerary. Markup: The sum of money or percentage added to a wholesale or purchase price to arrive at the retail or resale price. any company providing travel services to the public. Also called "personal name record Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. Point of embarkation. minus a service fee. Rooming list: A list of guest names and room dates for a group. referring to travel over land that does not involve an aircraft. such as air travel. etc. . Net amount: The amount due to supplier after the commissions had been deducted. MAAS: Meet and assist. Non-refundable: Of a ticket. times. a list of flights. Outbound: Referring to the leg of the journey departing the city of origin to the destination or destinations. Supplier: In the travel industry. and a hotel. The amount of the ticket. supplied to the hotel prior to guest arrival. no moneys will be returned should the trip be cancelled. TQM: Total Quality Management TA: Travel agent. Leisure travel: Travel undertaken for pleasure. regardless of its purpose. Often used to indicate a trip of seven days or longer. may be applied to another trip in many cases. Passenger name record: A file on a computerized reservation system containing all the information relating to a specific booking. Surface: On land. PPR: Passenger profile record.38 Itinerary: The route of travel. a rental car. Land only: A fare rate that doesn't include air transportation. Service charge: A fee charged by travel agencies for providing non-commissionable services.

Travel consultant: An alternative term for travel agent. Throwaway: Any item given away for free. . host. instructions. Travel counselor: An alternate term for travel agent. TO: Tour order. often included as an element of a tour. TAC: Travel agency commission. and other information sent to a passenger by a tour company. or services to a company. guidance. Tours typically involve the use of a guide. either as a way of rewarding a purchase or to attract business. Travel agent: Any person who sells travel products on a commission basis. An area of a tourist destination that has become over-commercialized. or escort by groups. such as from the airport to a hotel or vice versa. Tire kicker: A customer who asks a travel agent for recommendations or quotes but who never actually makes a booking. Tour conductor: An employee of or contractor to a tour operator who accompanies and is in overall charge of a Tour documents: A packet of tickets. vouchers. Travel agency: Usually used in the travel industry to refer to an ARC-appointed storefront retailer. Tourist trap: Derogatory term for any attraction appealing to tourists but considered to be in bad taste or to give poor value for the money. Tourist: A leisure traveler. Through fare: Fare to a foreign destination reached via a gateway city. A person with specific knowledge of the travel industry hired on a contract basis to provide advice. Tour operator: A company that assembles the various elements of a tour. Tourism: The activity of travel for pleasure.39 TAAD: Travel agent automated deduction. Transfer: The transportation of a passenger between two points. itineraries. Ticket: A formal travel document representing a contract between the traveler and the supplier. Tour: A travel product in which several elements are bundled together and sold as a unit.

regardless of whether an overnight stay is involved Vendor: In the travel industry. required by a foreign government before a visa will be issued. . a tour operator. Wholesaler rate: A non-commissionable rate for a product such as a hotel room that is extended to tour operators and packagers. Weather tourist: A person who travels to view meteorological events such as hurricanes and tornadoes. such as a letter of invitation from an approved organization or a receipt for confirmed bookings. any supplier of travel products or services. when validated by a travel agency. a stamp in a passport authorizing the bearer to visit a country for specific purposes and for a specific length of time. Trave log. travelogue: A documentary film or video extolling the attractions of a specific travel destination or group of destinations Trip: In the travel industry. Accountable document: Any piece of paper that. Wholesaler: Any company that sells to retailers as opposed to the general public. has a monetary value and which must be accounted for to the ARC. more frequently. FAQ Accounts Account Executive: Person responsible for management of office. XO: Exchange order. ADR: Average daily rate. Accountable manual documents: Blank ARC ticket stock used to hand-write tickets. Visa: A document or.40 Travel partner: A travel supplier that participates in a frequency marketing program operated by another travel supplier. any journey of more than 100 miles from a person's home. Visa expediter: A person or company charging a fee to procure visas another travel documents Visa support: Any documentation.

com/faq/tits.corporatetravel. such as machines used in a business. TAC: Travel agency commission.41 Commission: A percentage of a sale price paid to a salesperson as payment for making a sale.personal-assistant-tips. Fortnight: A period of two weeks Invoice: A business document detailing goods or services provided and requesting payment. Depreciation: In taxation.html http://www. Net amount: The amount due to supplier after the commissions had been deducted. Depreciable asset: Any property owned by a business that is subject to depreciation for tax purposes.in/mice. over a period of time.resavenue.jsp . Used to offset the cost of acquiring the asset. CRN Cash refund notice. Net profit: Profit after all expenses has been taken into account. a deduction taken to account for the decline in value of assets.com/Faqs-on-tours.pdf http://www. Net rate: These are rates with commission deducted at source.com/support-files/corporatetravelplanningchecklist.aspx http://www.co.mysiatravel. References Internet http://www. Service charge: A fee charged by travel agencies for providing non-commissionable services.

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