SUBMITTED TO: Anjali Khanna(HOD)

Table of content

1. 2. 3. a. b. c. d. 4. a. b. c. 5. 6. 7. 8. 9.

Acknowledgement Overview of India tourism industry. Different sectors of tourism industry in India Tourism and hospitality industry Structure of the industry Tourism policy Other government initiatives Future outlook Medical tourism industry Rural tourism industry Eco tourism industry Travel industry Forms of travel Tour operator Inbound tour operator Job of domestic tour operator

10. Sources of income of a tour operator 11. Outbound tour operator 12. Check list for International Tourist a. b. c.
At the time of reservation Visa FOREX

13. Corporate travel a.
Corporate travel check list

14. MICE (Meetings, Incentives, Convocation and Events)

3 a. b.
Organizers check list Meeting and Events check list

15. Introduction to company 16. Company’s profile 17. The management 18. Mission, Vision and Values 19. Unique selling point 20. Services 21. Procedure for hotel reservation 22. Research methodology a. b. c. Objective Scope of study Facts and findings

23. Frequently asked questions

ACKNOWLEDGEMENT First of fall I would like to thank the Director of Click2Travel.in for giving me the opportunity to do my two-month project training in his esteemed organization. I am highly obliged to Mr. Siddharth Jain for granting me to undertake my training at Click2Travel.in.I express my thanks to all team members under whose able guidance and direction, I was able to give shape to my training. Their constant review and excellent suggestions throughout the project are highly commendable.


Introduction to Indian tourism industry Indian Tourism Industry is the major service industry in the country. The prime authority for the development, management and promotion of tourism industry in India is the Ministry of Tourism which also runs the Incredible India Campaign.

Overview of India Tourism Industry Tourism in India contributes around 6.23% of the national GDP and is responsible for generating 8.78% of the overall employment in India.

As of 2008, the Indian tourism industry generated about US$ 100 billion and around US$ 275.5 billion of revenue is expected to be generated by 2018.

The growth rate has been expected to be 9.45% annually.

Figures of 2009 indicate that around 5.11 million foreign tourists visited India that year, mostly coming from the USA and UK and domestic tourism touched high figures of 650 million. The highest share was taken by the states of Andhra Pradesh, Uttar Pradesh and Tamil Nadu.

The Ministry of Tourism formulates and regulates the national policies for the promotion of the tourism sector.5  Rajasthan.  Different Sectors of Tourism Industry in India the different sectors of the Indian Tourism Industry are enlisted below: Tourism and Hospitality Industry A brief: The Indian Tourism Industry has registered a remarkable growth both in the volume of foreign tourists and the overall revenue compared to the International Tourism Industry. It collaborates with various Central agencies. The World Travel and Tourism Council (WTTC) have counted India and China as among the fastest growing tourism industries over the span of next 10-15 years. State Governments. Delhi and Uttar Pradesh remain the favorite destination among the tourists. Tamil Nadu. Union Territories and thus promotional policies and programs for the tourism sector are defined. Maharashtra. Indian hospitality industry's excellent growth has been primarily due to the following reasons    Strong GDP performance Developing stronger ties with nations all across the world Encouraging foreign investment Structure of the Industry .

500 billion to GDP by 2020. Sikkim. Rajasthan and West Bengal. Karnataka. The states of which the villages have been identified are Himachal Pradesh. Government of India to be developed as tourism hubs. Tourism Policy  The National Tourism Policy was prepared in the year 2002.  Incredible India: Under this policy the Government carries out its promotional activities through various marketing programs. Maharashtra. Tamil Nadu.6 The hotel industry is an important division of the Tourism Industry. Advantages India offers the following advantages when it comes to medical treatment and facilities:  The treatment costs are comparatively 30% lower to that of Western countries and also the cheapest in South-east Asia. Medical Tourism Industry This is one of the highly growing sectors of the Indian Tourism Industry.  Future Outlook The hotel sector is expected to register a positive growth in the next few years. Orissa. Assam. With years passing by India is becoming a top priority for medical tourism. . 8. as it provides quality health treatment at cheaper costs compared to the treatment costs in the USA and other developed nations. Bihar. Madhya Pradesh. The Government of India is expecting to generate Rs. Kerala. The Hotel sector has registered a faster growth than the GDP since the last few years. It contains the following policies      Target tourism as a major sector for economic growth Focus on domestic tourism Position India as a global brand for tourism Develop integrated tourism circuits Tourist friendly visa process Tax rates rationalization in the hospitality sector Immigration services   Other Government Initiatives 31 villages have been recognized by the Ministry of Tourism. Gujarat.  Atethie devo bhava: (guests are equal to God) this policy by the Government aims to make the common people aware who come in contact with the tourist.

a business of $2.  Full body pathology. Eco-Tourism Industry Eco. which will.7  The medical staff. as reported by the Confederation of Indian Industry (CII). It has the prime objective of promoting tourism by maintaining the nature as it is and promoting the conservation of wildlife and their habitats. cancer risk markers.  Infertility treatments cost almost 1/4th of that in the developed countries and services include modern assisted reproductive techniques. which has given US$ 2. .3 billion has been estimated to come up. Spiritual tours organized for the tourists all across the country give the tourists an insight into the religiously rich culture of India. Gujarat and South India every year. comprehensive physical and gynecological examinations. This sector has got quite a high number of tourists specially those who have an attraction for the rural ways of life. Tourism projects have been launched by the Union Tourism Ministry in collaboration with the UNDP. and a full range of Assisted Reproductive Technology (ART) services. high strength MRI etc are some of the medical services offered in India.Tourism is a very responsible form of tourism which encourages sustaining ecological balance and also leading to ecological development. make it a Rs. Alone from Rajasthan.500-crore industry by 2015. The sector is expected to generate an annual growth of 30%. 2D echo Color Doppler. coronary risk markers. cosmetic treatments and many others. spirometry. Rural Tourism Industry Rural tourism industry reflects the rural civilization and culture followed in rural India which is rich in arts and crafts. Future Estimates for the Medical Tourism Industry This sector has immense potential and by 2012. orthopedics. gold standard DXA bone densitometry. Even without any promotional programs for developing rural tourism. in transplants. joint replacements. 12 lead ECG. Chest X-ray.5 million for the project. innumerable tourists across the seas visit the villages in Rajasthan. audiometric. Spiritual Tourism Industry India has numerous spiritual destinations which makes India a hot spot for spiritual tourism industry. doctors etc have a good command over the English language which makes it easier for the tourists to communicate with them  Indian hospitals offer excellent medical facilities in cardiology. handicraft exported amounted to about INR4 million in the year 2009. 9. such as IVF. body fat analysis.

due to its speed and coverage. air).8 Travel industry The travel industry caters to recreational. These can include hotel reservation. Accommodations along with meals if necessary.    Tour operator A company that assembles the various elements of tours is known as a tour operator. Air Travel: It is the most popular form of international travel. road. transit trains and high speed long distance trains. Travel services (transfer to and from the destination).     Travel (rail. Ship. leisure and business travelers. Airways) Hospitality services (including accommodation in hotels and resorts) Destination Forms of travel  Ship travel: Sea travel has largely been replaced by faster means of travel such as automobiles and airplanes. The travel sector covers the following sectors    Transportation services (Rail. Rail travel: the popular forms of rail travel include inter-city trains. Travel operators are mainly of two kinds that is   Inbound tour operator (domestic tour operator) Outbound tour operator Inbound tour operator An inbound tour operator is simply a company that makes travel arrangements for arriving tourist from other countries or tourist from within the country. buses and taxis. airport transfer. meals etc. Road travel: It is the most popular form of travel and includes various modes such as personal automobiles. Road. Sightseeing. The elements of tours consist of. tours of the areas. . However it is still used for small trips and leisure cruises. sea.

then the Tour operator customize and pass on the package detail to the client by adding up his margin in it. That is to say that one tour operator is of the company from where the tourist belongs and the other where the tourist wants to visit. Once the client has agreed for the package. let us say that you are a tour company that is located in India. meals etc. You are an inbound operator if you make arrangements for people who are arriving in India for a visit. travel agency.  Incentive packages. Outbound Tour operator in India takes the requirement of a customer in detail . Commission from sales (not much these days from airlines). Sources of income of a tour operator     Service charge. You are an outbound tour operator if you make arrangements for people who want to visit some other country. Help in arranging transportation for the client (rail. These are the tours booked by the companies for their employees through tour operator. . These can include hotel reservation. accommodation. The Outbound Agent in India confirms all the arrangement of as per the itinerary with the destination tour operator. air). transportation cost etc. etc). road. After that he sends the package detail to you that is hotel cost. Commission from package tour holidays. tours of the areas. Duration of Travel. etc on your behalf. sea. No of adults and children traveling etc.9 For example. Outbound tour operator An outbound tour operator is a company which makes travel arrangement for the people of their country to some other country. Type of Accommodation. Short listing of hotels according to the client requirement. For example let us say that you are a tour company that is located in India. Interest. In outbound tours two or more tours operators are involved. The tour operator of the destination country negotiates the rate with the hotel. Such as the Destination selection. Job of domestic tour operator    Identify itinerary (it include everything from sightseeing. After this he coordinates with his counterpart: The Agent at the destination and work out the cost inclusive of all the necessary elements of the tour. airport transfer. Commission from hotels can vary according to the hotel policy. and then makes a detailed itinerary.

fares and hotels ratings and accommodations. restaurants. tourist attraction and recreation. required papers (passports.  To collect information on departure and arrival time. hotel accommodation. Advice on weather conditions. car rentals.10 Work of a travel agent   Give advice on destination.   Provide information on custom regulation. . tours and recreation. visa and certificate of vaccination) and currency exchange rates to international travelers. Make arrangements for transportation.

Travel insurance.11 Check list for international tourist Operational Guidelines . E.  Check on the Travel Insurance requirements. then we should also ask him where he is going to stay.  Names given by client should match the name as on their respective passports. .Satinder Singh  Check Validity – In most cases passport should be valid for at least six months from the date of departure from the destination country. Forex. you must check on Seat /Meal Request. Special Request and advise him on Change/Refund/No-Show Clauses.  Take complete name. if he is only buying tickets from us.International At the time of reservations.  In view to provide Best of Services. you must check and offer on the services he is not buying from us. Example Mr. Inoculations.  A Child should have name of the accompanied parent on his/her passport. and if we can offer him hotels/ transfers/ Forex / travel Insurance.g.  In view to generate additional revenue.  Visa Status – Check if there is enough time available to obtain Visa.

Italy. Netherlands. Portugal.  Detailed Tour Itinerary. Spain and Sweden. Belgium. The 15 Schengen countries are: Austria.  Covering letter from the applicant on company's / personal letterhead stating his name.  If it’s Schengen Visa. Germany.12 Visa  There should be enough pages available for Visa (2 pages for one visa required)  Check the Passport’s Place of Issue – as embassies do not accept applications of passport issued out of their region. Luxembourg.  Tour Confirmation & Hotel Confirmation.  Standard Documents required  Passport with validity of more than six months.  Income Tax paper for the last 3 years. (OR) * Please Log on to Visa pages online to find out details. designation.  1 Visa application form duly filled in and signed.  2-4 recent passport size color photographs with white background and on Kodak paper only. Denmark. and Australia have stringent norms. France. UK.If passport holder other than Indian. Norway. different regulations apply. you may enter one country and travel freely throughout the Schengen zone. Medical Requirements : *As Applicable Visa Fee Time Taken : *As Applicable : *As Applicable * Please check directly from Embassy or its website for correct info. With Schengen visa. ensure you apply visa to the country of first port of arrival. so take care when dealing with such itineraries.  Check Nationality . Greece.  Original Bank Statement for the last 6 months. Canada. purpose and duration of visit. Iceland. Countries like USA. .  Foreign Exchange endorsement / Copy of Credit cards. Finland.

There is lot of duplicate currency floating in the market. so please check from your Bank/ Forex Dealer. . TC / Cash currency rates may differ. What is Selling Rate? Rate at which the Bank or Forex Dealer sell currency. FOREX  Always advice passenger that the payment due would be calculated as per ROE on the date of payment made.13 In case passenger availing Visa on arrival. If not able to identify them. note down number of each currency note. Example 1USD = INR 45.10.85. then to safeguard yourself. so be careful when accepting currency notes.    What is Buying Rate? Rate at which the Bank or Forex Dealer buy currency. Example 1USD = INR 46. Always check the current rate of Exchange before you accept the payment. please check requisite documents including passport size photographs to be carried along.

 Export license(s) Find out if a trade license/permit is needed. or use the  Link below to find visa requirements by country. Consider obtaining a second passport for convenience if the traveler is a frequent flyer. Both passports will be simultaneously valid. Inoculations Make sure inoculations are completed as soon as possible because inoculations can take several weeks to become effective. Health Advisories Passport Check validity of traveler’s passport – passports should be valid for at least 6 months after date of arrival in destination country. instructions and forms.     Visas Check the embassy/consulate’s website for visa requirements.14 Corporate Travel Corporate travel is the people travelling for purpose related to work from one country to another or from one place to another within the country.  . Which are as follows?    Airlines expense Hotel expense Food and beverages expense  Transportation expense CORPORATE TRAVEL CHECKLIST Travel Advisories Check for travel advisory warnings before booking flights. Remember that an inoculation certificate may be required when applying for a visa. There are basically four expense categories for corporate travel.

.uk Be aware of time zone impact on date/time of arrival Check traveler’s seating preference. mechanic.15 International Driving license Find out if an international driving license/permit is required. incoming/outgoing fax/voicemail) Specify the type of room required (i. find out what the sign will say. dietary requirements. standard. garage. compare prices using a flight comparison website like Expedia. luggage capacity.  insurance requirements  Find out if chauffeur drive is required because of country regulations  Verify location of collection/drop off point  Find out if corporate vouchers are available  Find out if maps are provided Taxis/Courtesy Car  Note pickup time and exact location of collection point  If driver will be carrying a sign. keep a record of traveler’s registration no.e. Wi-Fi. manual/automatic. single occupancy double.  Note the driver’s mobile number Trains  Note train times  Obtain train tickets  Find out if seat reservation is required  Find out if connecting train(s) leave from the same station  Get directions from station to venue Driving/Car parking  If possible. etc) Specify smoking/non-smoking preference Check if customer parking is available Note booking reservation number Send traveler's flight details to hotel upon confirmation Request that the room is held for late arrival (arrival after 1800 hrs). and air miles details.co. Obtain tickets/boarding pass in advance if preferred Hotel Check hotel reviews Make sure the hotel has service amenities (i. Flights Compare prices using a flight comparison website Check travel policy for traveler's approved class of travel Before booking. if applicable.                Translator/escort  Check with the applicable tourist board for translators/escorts Hire car  Find out what type of hire car the traveler prefers (subject to travel policy). and any extras such as satellite navigation.. make and model of car. breakdown cover. air conditioning.e.

guidebook. hotel.  Airline terminal no. advice on local etiquette  Extra copy of the itinerary for his household  Contact details of others travelling to the same meeting  Area map (Google maps) and map/directions to venue. flight times. flight nos. platform. room reservation no. Health insurance cover  Make enquiries about health insurance Spending Money Worldwide Restaurant Search Itinerary Include the following details  Name and location of airport  Date of travel. hire car pickup/drop off location  Details of local currency and suggested daily budget . contact/account details (name written on sign)  Train times. for all arrivals and departures  Hotel arrival time. check-in times. of overseas contacts  Hire car collection/drop off time. telephone no. compliment slips. company name. address. contact details.16  Check if international breakdown cover required?  Find out if you need to reserve a parking space  If parking is arranged at client’s premises. model and color of car. reservation no. name. rail enquiry desk no. make. fax no.. address. envelopes)  Business cards (with reverse side in country specific language)  Meeting papers  Weather report for week ahead  Advice on dress code for events  ‘Hints for Exporters’ booklet  Hardcopy of diary for the travel period  Photocopy of passport/important docs/credit cards  Country specific information..  Taxi pickup times. phrasebook. provide traveler’s registration no.  Timing/location of meetings and entertainment  Name and telephone nos. Travel Pack  Passport  Inoculation certificate  Flight Tickets/boarding pass  Hotel booking reservation number  Travelers cheques  Car rental voucher  Train tickets  Insurance documents  Stationery (headed paper.. station.

often several years. Incentive tourism is usually conducted purely for entertainment. such as a hobby. The acronym MICE are applied inconsistently with the “E” sometimes referring to Events and the “C” sometimes referring to Conventions. Incentives. Incentive tourism is usually undertaken as a type of employee reward by a company or institution for targets met or exceeded. MICE tourism is known for its flawless planning and demanding clientele. or an educational topic. and Exhibitions. . rather than professional or educational purposes. MICE are used to refer to a particular type of tourism in which large groups planned usually well in advance are brought together for some particular purpose. This process of marketing and bidding is normally conducted well in advance of the actual event. Conferences.17 MICE = Meetings. MICE events are normally bid on by specialized “convention” bureaus located in particular countries and cities and established for the purpose of bidding on MICE activities. MICE tourism usually consists of a well planned agenda centered on a particular theme. perhaps with the exception of Incentives. MICE tourism is a specialized area with its own trade shows (IMEX) and practices. Unlike the other types of MICE tourism. a profession. Most components of MICE are well understood. or a job well done.

Conventions: A gathering of people to meet and discuss similar issues and activities in a large setting. . Exhibitions: An event design to bring together people in the specific industry or closely related industry to come together to show case their product or services to a group of attendees. The source of income is by charging 5% to 10% on the total bill.18 Meetings: it is designed to bring to bring people together for the purpose of exchanging information Incentives: It is a trip that is planned by a company to reward their employees for outstanding services in their desired field.

ease of concentration Nature of the event • • • Is the event one-off or a series of events? Calm of nature. with their own cars or is their transportation specially arranged? Facilities • • • What kind of facilities will you need: main meeting room. will you need cameras and screens? . furniture. atmosphere. dinner. exhibition. lunch. is the projector bright enough. experiences or an urban meeting? Homely and cozy or classy and stylish? When planning your schedule • • Will your guests arrive from near or far? Will they arrive by public transport.19 Organizer’s checklist Location • • Accessibility: is the meeting location easy to reach? Environment: comfort. spaces for group work. air conditioning. auxiliary spaces. technology Furniture • • • • • • • Short informative sharing event or information bulletin: rows of chairs All-day seminar or longer: classroom set up (tables and chairs) Training or workshop: group work tables (4–6 people per table) Meeting: conference table (max 20 people per table) Training event or meeting: U-shaped table Evening event or get-together: cocktail set-up (buffet and bar tables) Festive dinner party: banquet setting (8–12 people per table) Technology • Take note of the size of the space: is the PA loud enough. accommodation? Can you move from one space to another conveniently and quickly? Soundproofing. acoustics.

seasonal. make an impression. standards for the operations Responsibility of the meeting location: recycling. following a theme or a corporate image? Security • • • Security of the site: fire safety. video recordings? Will you require professional help with planning or technical support during the event? Catering • • • • • Nature of the event: working meeting or a party? Participants: gender. quality of technical execution Required IT solutions: open/closed network. personal security arrangements (for speakers or participants) Information Security: spaces. luxury? Trends • Decoration and presentation: neutral. air conditioning. own staff and meeting location staff Quality and responsibility • • Quality of the meeting arrangements: quality standard certificates. or encourage guests to stay longer? Timing and schedule: how hungry are the participants. visual planning and projectors.20 • • • • Visual aspects: lighting technology. access control Personal safety: first aid. materials. webcasting and recorded files Are you looking for interaction: voting facilities. suspended items and installations. and how much time do you need to reserve for eating? What message do you want to convey: health-consciousness. security officers. heating. status What is the aim of the catering: to satisfy hunger. nationality. lighting .

. No. transportation.  What is your budget? (Can you get extra funds if needed? Could you get sponsors. (Develop a relevant media contact list)?  Do you need to insure the event? Determine   Preferred dates.  How long would your event be?  Do you need to attract guests/delegates by PR. of guests/delegates.to you. times). Can you be flexible on dates?  Where do you want it to take place? (Consider parking. accessibility for disabled etc.  What will the guests/delegates gain from participating?  Who will be the members of the planning group/event committee?  Who is the decision maker(s)?  Who will be there to help on-site?  What do you want to happen? (Work out a preliminary program/agenda). And available optional dates..  When do you want it to take place? (Remember to check dates for other events).).)?  Whom do you want to attend? Estimate no.21 Meeting & Event Check List For Big Meetings & Events At the very start Define  The purpose and objectives of the meeting . seating format and size of meeting rooms and other facilities needed each day (incl.

Type of guests/delegates. exhibition.g. Book the event venue(s) and main services Consider the need for printed material and prepare a timeline for producing it.22          Need for breaks. smoking etc. Any other relevant information. dinners. and standard of bed rooms each day. receptions etc. Budget. No. A rough draft of the program. When you need the offer. lunches. Inspect the considered event venue(s). Invite speaker Prepare invitations. State your preference packages &/or itemized rates. Allow the guests/delegates to note their individual requirements (dietary. .) on the response form. Consider the offers received:  Which facilities will best accommodate your event?  Which will best live up to the expectations of the guests/delegates?  Who will be the best partner to work with?  Which venue best meets your budget. stage). Any special requests (e.

Start preparing a scenario (to do list with responsible persons assigned).23 3 months prior to the event  Update your reservation (no. Hold a pre-event meeting with your venue contact to go through the programmed. Consider the unexpected.    1 month prior to the event   Choose and confirm catering and menus Check development of speakers presentation (Remind speakers of presentation due dates. Confirm guests/delegates participation. Prepare your event budget. what happens if one of your speakers falls sick?) + prepare contingency plans Invite guests/delegates. Check and order speakers' for transportation requirements. bed rooms. Order gifts and amenities. Remember to note special requests (VIPs etc. (E.       .     Order signs and printed material.). Send rooming list to the hotel. guests/delegates etc.).g. Check and order speakers' technical equipment requirements. Prepare press release for your event. Finalize of printed material production. of meetings rooms. Check budgets from similar meetings to ensure that all is included. for copying/production of handouts). (Updating minimizes your cancellation/reduction costs).

Send out your event press release.(advise the hotel to expect the material) Make arrangements to return material to your office after the event.24 One week prior event  Send material to arrive at the hotel 48 hours before your arrival.and get a good start! 1 hour before event   Check all event rooms.         Upon arrival at the venue / 1 day before event    Hold a pre-event meeting with your venue contact to go through the programmed.). check that it functions and that you have all necessary cords. Confirm all deliveries and pick-ups. Advise the event venue (and other relevant suppliers). If you are using your own AV. Check and order speakers' technical Prepare a master copy of all your printed material to bring with you . Personally check that all material has arrived and is in good condition. plugs etc. Make sure that all greeters. briefed and ready to go During the event  Relax.just in case. smile and have a great event! After the event . scenario. are on-site. Prepare a staff briefing kit (programmed. Aim at getting to bed early . Prepare name badges. contact telephone list etc. who has the authority to sign bills and order any extras. Call up contacts to get confirmation of coverage. helpers etc.

Send thank-you notes to the speakers.25  Meet with your venue contact to review the event. Make notes for the next event.      . sponsors. Check the invoice. staff etc. Fill out the event evaluation form. (Present you feed-back and feedforward). Pay the invoices from suppliers.

in one of the India’s travel company was started in 2008 by Mr. internet. Siddharth Jain. The office of Click2travel. Company’s Profile Click2travel. groups and corporate events organized along with both air and ground transportation reservation done. The office is well equipped with the external and internal communication system.in is an online travel company catering to the travel as well as to the hospitality industry. fax. New Delhi. They assist the customer in making their package tours according to their requirement. .26 Introduction to the company Click2travel. Click2travel. being effectively maintained wit telephone. and computer networking and computer reservation system to meet up the demand of their clients.in is located in Darya Ganj. They act as a facilitator in getting tours. It is run by a team of young and energetic professionals fully conversant with modern day’s travel trade and its practices that have background with various travel agencies. They provide their customers with complete travel solution. Beside that they also assist their customer in booking the hotel of their choice and try to provide the best alternative choice to the customer.in is an IATA recognized agency in India.

headed by Mr.Founder Director Siddharth Jain. American Express and Carlson Wagonlit. Stores & Super markets.Director She has vivacious personality full of positive attitude and proficient in nature. They are our technology partners. He is well versed with the challenges that the world of hospitality has to offer. be it operations. which in turn brings in a more than 100% satisfied customer that keeps coming back with all their travel needs and plans.in is developed through Kamyab InfoTech. IT Companies & Travel Companies.27 The management Siddharth Jain . Shalini has been in the industry for 11 years and has worked with multi-nationals like Holiday Inn. the founder of Click2Travel. Kamyab InfoTech is IT Solution Company based in New Delhi and Mumbai. which provides us e-business solutions and application management services to keep our operations sailing smoothly. Neeraj Jain. A thorough professional and a perfectionist. Their industry experience extends to providing solutions to several key industries such as the Banks. She is the operational head of Click2Travel. Retailer.in has passionately created an online travel service Click2travel.in her team is constantly striving for a 99% client conversion rate. Shalini started a successful offline Tour Operator Company in the Year 2004. Air Sahara & Journey mart. . BTI Sita. Kamyab InfoTech PVT Ltd Click2travel. Financial Institutes. Shalini Jain . Siddharth is skilled in all fields of the trade.in. American Embassy Travel Management Centre. Siddharth has an impressive knowledge of the field which he has gained over a decade and work credits with companies like Carlson Wagon Lit. sales or business development.

tour packages. The company also organizes group tours and tries to give its customer the best value of their money. The company ensures that their customer is offered with the best of the Hospitality. Vision: To be among the top travel agency in the country. Services Click2travel. To make hotel reservation according to the customer will. Communication route is simplified. corporate. The cost effective and well organized tour packages are sure to satisfy their customer. incentive tour packages etc.            Hotel reservation services Leisure trips Luxury Cruises Tour packages within India Tour packages outside India Car rental services Corporate/incentive tour Airlines deals Tailor made vacations Religious tours Conferences and incentives .28 Mission. They try to keep their client with updated information about the hotel reservation. Values: To create value for guest. be ethical and trust and respect each other Unique Selling Point    To customized travel packages as per client requirement.in is a coming up Travel Company in India which provides its client with a wide range of services. Vision and Values Mission: To push the leading edge of travel and give the added value of services to our guest.

Typically.29 Procedure for hotel reservation           Call at the hotel room reservation. . Check the availability as per the client requirement. Also ask for extra bed cost if required. Ask for the child policy of the hotel. Also ask if the rate is inclusive of tax or they are extra. After that give the best hotel reservation price to the client and once he/she has confirmed the booking ask him to message the conformation on yours email id. agents receive a 10% commission on booking in hotels where as it can vary depending upon the hotel policy. Then ask for the Travel Agent Commission. After all this is done say thank you. If the travel agent has a tax deduction certificate then 10% tax would not be deducted from the travel agent commission where as if they don’t have it then the hotel deduct 10% amount from the agent commission. If the rooms are available ask for the various packages that are offered by the hotel along with their rates. Greeting the person and asking his or her name.

. I got to work on the room reservation for our client. How to make itinerary and to modify it according to the customer need. Company also deals in hotel booking and air deals. The company also has tailor made packages for its clients. Scope of study While working with Click2trave. Also in the beginning of my training I got to work on a project luxury resort which is going to open at the region of Dehradun the capital of Uttrakhand. to do air ticket billing on Yatra software and to handle the customer queries. Facts and Findings     The company mainly deals in outbound tours. hotel booking and Airline reservation and how to organize and modify the plan according to the customer need. The company also deals in group tour.in as a trainee I got to learn how to make itineraries.30 Research Methodology Objective   To understand what customer wants in their tour packages.

lunch and dinner are included in price.  What is VISA service tax charge and how it is applied? VISA service tax charge is 10.30% and it is applied on service charge.31 FAQ of accounts department  What do you mean by TDS? TDA means Tax Deduction at Source  Is TDS different TDS is 10% on commission  What is the service tax on airlines ticket? For domestic air ticket the service tax is . lunch/dinner is included in price American plan (AP): in this plan room. .64% where as for international air ticket it is 1. breakfast. Hotel  What are different types of meal plan and what all things it contains? There are four different types of meal plan that is European plan (EP): in this just the reservation of room is involved in price Continental plan (CP): in this plan room and breakfast is included in price Modified American Plan (MAP): in this plan room.24%. breakfast.

Amenities: The facilities and features of a property. AP: American plan is a meal at a hotel or resort in which three meals a day are included in the price. All inclusive: One price covers all listed elements of the package. In hotels. cabins. In hotels. and so forth. without charge. Bed and breakfast. Available rooms: In a hotel. usually upon payment of a penalty. eliminating rooms not available due to damage. the latest time a guest may leave without being charged for another night's lodging. Include all three meals and all taxes. Buffet: A serve-yourself meal featuring several choices in each course. To indicate an item has been processed. B&B: n. have no connecting doors. as a check. Check-out time. APAI: American plan All Inclusive. Cancellation clause: In a contract. Check-in: A procedure whereby a hotel guest is registered as having arrived. 2.32 FAQ hotels Accommodation: any room sold to a customer Adjoining rooms: Hotel rooms which. or other documentation or identification. Check-in may require the presentation of payment. reservations. Cancel. repairs. while next to each other. 1. Complimentary: Free. rooms. as a reservation. Check-in time. American plan: A meal plan at a hotel or resort in which three meals a day are included in the price. To void. usually a hotel. the number of rooms actually available for use on a given day. a provision which allows for cancellation by one of the parties. Sometimes referred to as Full American Plan. the earliest time at which a room will be available. Basis two: Another term for double occupancy. Check-out: A procedure whereby a hotel guest formally leaves the hotel and settles his or her bill. Cancellation penalty: An amount deducted by a supplier from a refund of prepaid funds when a reservation is cancelled. Availability: The current inventory of seats. . etc that can be sold or reserved. sometime referred to as full American plan.

Inclusive rates: Room rates that include tax. etc economy class. MAP: Modified American plan includes breakfast and one major meal and all taxes. EP: European plan. CPAI: Continental Plan includes only breakfast and all taxes. Double occupancy rate: The rate charged when two people will occupy a room. Twin: A hotel room containing two single beds. apartment. Invoice: A business document detailing goods or services provided and requesting payment. . A hotel room with two double beds sometimes called a twin double. Double-double. includes breakfast and one major meal and all taxes. Accommodations that do not include meals FAP: Full American plan. suite. PPDO: Per person. Modified American plan: A hotel rate that includes two meals daily. usually breakfast and dinner. In-out dates: Dates on which a guest arrives and leaves.33 Confirmation: The official acceptance of a booking by the supplier CP: Continental plan includes only breakfast. double occupancy. MAPAI: Modified America Plan. Twin-double: A hotel room with two double beds sometimes called a double-double. Tariff: A schedule of fares or prices.

or three-digit indicators that identify specific airlines in CRS systems. Commissions are calculated on the base fare. APT: Airline passenger tariff Availability: The current inventory of seats that can be sold or reserved. C: Business class Cancel: To void. more loosely. B: Coach Economy discounted Base fare: The fare. Domestic fare: Fare charged for travel within a country. CT. Child: Person 2-11 years. CNL: Cancel. Conditions: Rules pertaining to this air fare. F: First class Fare: A paying passenger on a plane. Class: Letter used to book your flight reservation. the unique two. all such unique indicators.34 FAQ for air lines A: First class discounted Airline codes: Specifically. Bulk fare: A fare available only when buying blocks of seats. Carrier: Refers to the name of the airline you are travelling. including those that identify airports. D: Business class discounted Domestic airline: An air carrier that provides service within its own country. . also called a domestic carrier. as of an airline ticket. Code share: Flight operated by another airline. Circle trip. as a reservation. before tax has been added. Add-ons: Extra flight at extra cost Amendment: Changes to your booking.

P: First class premium Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. J: Business class premium Joint fare: The fare charged for travel that utilizes more than one airline. PNR: Passenger. This fare is agreed on by the airlines involved. Reference. Mileage: The amount of miles permitted to be flown on an air fare. No show: This occurs when customer or group has made a confirmed reservation and fails to check in. OW: one way journey. net rate: The fare after commission. K: Thrift L: Thrift discounted Nominated carrier: The airline you can fly. Open jaw: Fly into one city and out of another city at no penalty. Non-reroutable: No changing of destinations. Inventory: Refers to the number of rooms and specific room types available for sales in a hotel. Non-endorsable: No changing of airlines/carriers. Non-refundable: No refund value. One-way trip: Any trip for which a return leg has not been booked. M: Coach Economy discounted MPM: Maximum permitted mileage. Q: Coach Economy R: Supersonic . Net fare. Name. Normal fare: An airline fare for a completely unrestricted ticket. the maximum distance you can fly in air miles.35 H: Coach Economy discounted IATA: International Air Transport Association.

Upgrade: To move to the next higher category. as on an airline. Ticket stock: Blank airline tickets. to a single destination and back. Roundtrip: A trip. Season: Different times of the year for travel have different fares. V: Thrift discounted W: Coach Economy premium Y: Coach Economy .36 S: Standard Class T: Coach Economy discounted Reissue: Changes requiring a new ticket to be issued. usually indicating a discounted fare. Unrestricted fare: A higher fare for a ticket offering maximum flexibility. usually to obtain a lower fare. STPC: Airline pays for your accommodation at the stopover. Split ticketing. TKNO: Ticket number TKTL: Ticket time limit. Rerouting: Changes to flight routing. R T Fares: Return journey fares. as to upgrade a passenger from tourist to business class. RT: Round trip. Ticket on departure: A ticket that will be picked up by the passenger at the airport. Stopover: When you leave the airport for more than 24 hours. Transit: Stopover and change plane. Transit visa: A limited-term visa issued solely to allow passage across or through the issuing country's territory. Surcharges: Extra cost involved. Ticket designator: An airline code. Creating two separate tickets for a single journey.

without charge. Full service agency location: A branch of an agency that provides customers both reservations and ticketing Inclusive Rates: Rates that include tax. usually for travel agents and other industry personnel intended to acquaint them with a new destination or new procedures. AVS: Availability status messages. Complimentary: Free. Briefing tour: A tour. Destination: Place to which a person is traveling or a thing is sent. .37 FAQ for travel industry Accreditation: Approval given by various trade associations to a travel agency allowing the sale of tickets and other accommodations. or culture of a region. Inclusive tour: A tour package that bundles transportation and lodging along with additional services such as transfers. and so forth In-out dates: Dates on which a guest arrives and leaves. Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. usually to indicate an on-going relationship. Add-on: Anything optional purchased by a passenger. Cultural tourism: Travel to experience the arts or history of a location or travel to immerse oneself in the language. Client: A term used for a customer. as in tour arrangements. All-in: All inclusive. sightseeing. Inbound operator: A person or company providing inbound services. Incentive travel: Travel that is given to employees as a reward for outstanding performance. CRN Cash refund notice. as a tour. ADVN: Advise as to names. IATA: International Air Transport Association. All inclusive: One price covers all listed elements of the package. museum admissions. society. ADVR: Advise as to rate. COD: Cash on delivery.

Non-refundable: Of a ticket. such as air travel.38 Itinerary: The route of travel. Rooming list: A list of guest names and room dates for a group. Net rate: These are rates with commission deducted at source. Passenger name record: A file on a computerized reservation system containing all the information relating to a specific booking. in an itinerary. etc. The amount of the ticket. times. and a hotel. Also called "personal name record Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. may be applied to another trip in many cases. supplied to the hotel prior to guest arrival. Net amount: The amount due to supplier after the commissions had been deducted. any company providing travel services to the public. Supplier: In the travel industry. referring to travel over land that does not involve an aircraft. Surface: On land. Outbound: Referring to the leg of the journey departing the city of origin to the destination or destinations. Often used to indicate a trip of seven days or longer. Package: A travel product bundling several distinct elements. regardless of its purpose. Point of embarkation. Markup: The sum of money or percentage added to a wholesale or purchase price to arrive at the retail or resale price. as opposed to business travel. PPR: Passenger profile record. Leisure travel: Travel undertaken for pleasure. A package is distinguished from a tour by virtue of the fact that it combines fewer elements. point of origin: Where a journey begins. . MAAS: Meet and assist. Land only: A fare rate that doesn't include air transportation. minus a service fee. a rental car. no moneys will be returned should the trip be cancelled. In an airline booking. TQM: Total Quality Management TA: Travel agent. T&E: Travel and entertainment. a list of flights. Service charge: A fee charged by travel agencies for providing non-commissionable services.

Tourist: A leisure traveler. Through fare: Fare to a foreign destination reached via a gateway city. Tourist trap: Derogatory term for any attraction appealing to tourists but considered to be in bad taste or to give poor value for the money. instructions. or services to a company. host. guidance. Tours typically involve the use of a guide. Tire kicker: A customer who asks a travel agent for recommendations or quotes but who never actually makes a booking. . Tour conductor: An employee of or contractor to a tour operator who accompanies and is in overall charge of a Tour documents: A packet of tickets. vouchers. Travel agency: Usually used in the travel industry to refer to an ARC-appointed storefront retailer. Tour: A travel product in which several elements are bundled together and sold as a unit. A person with specific knowledge of the travel industry hired on a contract basis to provide advice. either as a way of rewarding a purchase or to attract business. Throwaway: Any item given away for free. Travel consultant: An alternative term for travel agent. and other information sent to a passenger by a tour company. often included as an element of a tour. TAC: Travel agency commission.39 TAAD: Travel agent automated deduction. Transfer: The transportation of a passenger between two points. TO: Tour order. Ticket: A formal travel document representing a contract between the traveler and the supplier. Travel agent: Any person who sells travel products on a commission basis. itineraries. such as from the airport to a hotel or vice versa. or escort by groups. Travel counselor: An alternate term for travel agent. An area of a tourist destination that has become over-commercialized. Tour operator: A company that assembles the various elements of a tour. Tourism: The activity of travel for pleasure.

a tour operator. Accountable document: Any piece of paper that.40 Travel partner: A travel supplier that participates in a frequency marketing program operated by another travel supplier. any journey of more than 100 miles from a person's home. any supplier of travel products or services. . required by a foreign government before a visa will be issued. XO: Exchange order. when validated by a travel agency. a stamp in a passport authorizing the bearer to visit a country for specific purposes and for a specific length of time. Weather tourist: A person who travels to view meteorological events such as hurricanes and tornadoes. Wholesaler: Any company that sells to retailers as opposed to the general public. has a monetary value and which must be accounted for to the ARC. travelogue: A documentary film or video extolling the attractions of a specific travel destination or group of destinations Trip: In the travel industry. Visa expediter: A person or company charging a fee to procure visas another travel documents Visa support: Any documentation. such as a letter of invitation from an approved organization or a receipt for confirmed bookings. FAQ Accounts Account Executive: Person responsible for management of office. regardless of whether an overnight stay is involved Vendor: In the travel industry. Accountable manual documents: Blank ARC ticket stock used to hand-write tickets. Visa: A document or. Wholesaler rate: A non-commissionable rate for a product such as a hotel room that is extended to tour operators and packagers. more frequently. ADR: Average daily rate. Trave log.

com/Faqs-on-tours. CRN Cash refund notice. a deduction taken to account for the decline in value of assets. Net profit: Profit after all expenses has been taken into account. Used to offset the cost of acquiring the asset.com/support-files/corporatetravelplanningchecklist.pdf http://www.resavenue.in/mice. TAC: Travel agency commission.personal-assistant-tips.41 Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. Net amount: The amount due to supplier after the commissions had been deducted.aspx http://www.jsp . Net rate: These are rates with commission deducted at source.com/faq/tits. over a period of time.mysiatravel. Service charge: A fee charged by travel agencies for providing non-commissionable services. Depreciable asset: Any property owned by a business that is subject to depreciation for tax purposes. References Internet http://www. Depreciation: In taxation.html http://www.corporatetravel.co. Fortnight: A period of two weeks Invoice: A business document detailing goods or services provided and requesting payment. such as machines used in a business.

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