SUMMER INTERNSHIP FROM (01-06-2011 TO 31-07-2011) COMPANY NAME: CLICK2TRAVEL.IN
SUBMITTED BY: GAURAV KATHAIT MBA (TOURISM AND HOSPITALITY) ROLL NO: A-23 Section: RR1001 REG NO: 11013600
SUBMITTED TO: Anjali Khanna(HOD)
Table of content
1. 2. 3. a. b. c. d. 4. a. b. c. 5. 6. 7. 8. 9.
Acknowledgement Overview of India tourism industry. Different sectors of tourism industry in India Tourism and hospitality industry Structure of the industry Tourism policy Other government initiatives Future outlook Medical tourism industry Rural tourism industry Eco tourism industry Travel industry Forms of travel Tour operator Inbound tour operator Job of domestic tour operator
10. Sources of income of a tour operator 11. Outbound tour operator 12. Check list for International Tourist a. b. c.
At the time of reservation Visa FOREX
13. Corporate travel a.
Corporate travel check list
14. MICE (Meetings, Incentives, Convocation and Events)
3 a. b.
Organizers check list Meeting and Events check list
15. Introduction to company 16. Company’s profile 17. The management 18. Mission, Vision and Values 19. Unique selling point 20. Services 21. Procedure for hotel reservation 22. Research methodology a. b. c. Objective Scope of study Facts and findings
23. Frequently asked questions
ACKNOWLEDGEMENT First of fall I would like to thank the Director of Click2Travel.in for giving me the opportunity to do my two-month project training in his esteemed organization. I am highly obliged to Mr. Siddharth Jain for granting me to undertake my training at Click2Travel.in.I express my thanks to all team members under whose able guidance and direction, I was able to give shape to my training. Their constant review and excellent suggestions throughout the project are highly commendable.
Introduction to Indian tourism industry Indian Tourism Industry is the major service industry in the country. The prime authority for the development, management and promotion of tourism industry in India is the Ministry of Tourism which also runs the Incredible India Campaign.
Overview of India Tourism Industry Tourism in India contributes around 6.23% of the national GDP and is responsible for generating 8.78% of the overall employment in India.
As of 2008, the Indian tourism industry generated about US$ 100 billion and around US$ 275.5 billion of revenue is expected to be generated by 2018.
The growth rate has been expected to be 9.45% annually.
Figures of 2009 indicate that around 5.11 million foreign tourists visited India that year, mostly coming from the USA and UK and domestic tourism touched high figures of 650 million. The highest share was taken by the states of Andhra Pradesh, Uttar Pradesh and Tamil Nadu.
Rajasthan. It collaborates with various Central agencies. Indian hospitality industry's excellent growth has been primarily due to the following reasons Strong GDP performance Developing stronger ties with nations all across the world Encouraging foreign investment
Structure of the Industry
. The Ministry of Tourism formulates and regulates the national policies for the promotion of the tourism sector. The World Travel and Tourism Council (WTTC) have counted India and China as among the fastest growing tourism industries over the span of next 10-15 years. Union Territories and thus promotional policies and programs for the tourism sector are defined. State Governments.
Different Sectors of Tourism Industry in India the different sectors of the Indian Tourism Industry are enlisted below: Tourism and Hospitality Industry A brief: The Indian Tourism Industry has registered a remarkable growth both in the volume of foreign tourists and the overall revenue compared to the International Tourism Industry. Delhi and Uttar Pradesh remain the favorite destination among the tourists. Tamil Nadu.
Assam. 8. Karnataka.500 billion to GDP by 2020. Bihar.6
The hotel industry is an important division of the Tourism Industry. Orissa. The Government of India is expecting to generate Rs. With years passing by India is becoming a top priority for medical tourism. Gujarat.
Incredible India: Under this policy the Government carries out its promotional activities through various marketing programs. Rajasthan and West Bengal. Sikkim. Madhya Pradesh. The Hotel sector has registered a faster growth than the GDP since the last few years. It contains the following policies Target tourism as a major sector for economic growth Focus on domestic tourism Position India as a global brand for tourism Develop integrated tourism circuits Tourist friendly visa process Tax rates rationalization in the hospitality sector Immigration services
Other Government Initiatives 31 villages have been recognized by the Ministry of Tourism. Tamil Nadu. as it provides quality health treatment at cheaper costs compared to the treatment costs in the USA and other developed nations.
. Government of India to be developed as tourism hubs. Tourism Policy The National Tourism Policy was prepared in the year 2002. The states of which the villages have been identified are Himachal Pradesh. Advantages India offers the following advantages when it comes to medical treatment and facilities: The treatment costs are comparatively 30% lower to that of Western countries and also the cheapest in South-east Asia.
Atethie devo bhava: (guests are equal to God) this policy by the Government aims to make the common people aware who come in contact with the tourist. Medical Tourism Industry This is one of the highly growing sectors of the Indian Tourism Industry. Kerala.
Future Outlook The hotel sector is expected to register a positive growth in the next few years. Maharashtra.
Rural Tourism Industry Rural tourism industry reflects the rural civilization and culture followed in rural India which is rich in arts and crafts. Gujarat and South India every year. innumerable tourists across the seas visit the villages in Rajasthan. orthopedics. Full body pathology. This sector has got quite a high number of tourists specially those who have an attraction for the rural ways of life.500-crore industry by 2015. high strength MRI etc are some of the medical services offered in India. body fat analysis. make it a Rs.7
The medical staff. Chest X-ray. gold standard DXA bone densitometry. Spiritual Tourism Industry India has numerous spiritual destinations which makes India a hot spot for spiritual tourism industry. comprehensive physical and gynecological examinations. 9. joint replacements. spirometry. Infertility treatments cost almost 1/4th of that in the developed countries and services include modern assisted reproductive techniques. cancer risk markers. cosmetic treatments and many others. Alone from Rajasthan. It has the prime objective of promoting tourism by maintaining the nature as it is and promoting the conservation of wildlife and their habitats. 12 lead ECG.Tourism is a very responsible form of tourism which encourages sustaining ecological balance and also leading to ecological development. Tourism projects have been launched by the Union Tourism Ministry in collaboration with the UNDP. The sector is expected to generate an annual growth of 30%.3 billion has been estimated to come up. Even without any promotional programs for developing rural tourism. as reported by the Confederation of Indian Industry (CII). which has given US$ 2. which will. handicraft exported amounted to about INR4 million in the year 2009. in transplants.5 million for the project. audiometric. Eco-Tourism Industry Eco. doctors etc have a good command over the English language which makes it easier for the tourists to communicate with them Indian hospitals offer excellent medical facilities in cardiology. Future Estimates for the Medical Tourism Industry This sector has immense potential and by 2012. coronary risk markers. a business of $2. Spiritual tours organized for the tourists all across the country give the tourists an insight into the religiously rich culture of India. 2D echo Color Doppler. such as IVF. and a full range of Assisted Reproductive Technology (ART) services.
Road travel: It is the most popular form of travel and includes various modes such as personal automobiles. tours of the areas.8
Travel industry The travel industry caters to recreational. Ship. Travel services (transfer to and from the destination). The elements of tours consist of. The travel sector covers the following sectors Transportation services (Rail. sea. Sightseeing.
Tour operator A company that assembles the various elements of tours is known as a tour operator. air). Rail travel: the popular forms of rail travel include inter-city trains. road. Air Travel: It is the most popular form of international travel. Road. meals etc. Travel (rail.
Travel operators are mainly of two kinds that is Inbound tour operator (domestic tour operator) Outbound tour operator
Inbound tour operator An inbound tour operator is simply a company that makes travel arrangements for arriving tourist from other countries or tourist from within the country. transit trains and high speed long distance trains. airport transfer. These can include hotel reservation. leisure and business travelers. However it is still used for small trips and leisure cruises. Accommodations along with meals if necessary. Airways) Hospitality services (including accommodation in hotels and resorts) Destination
Forms of travel Ship travel: Sea travel has largely been replaced by faster means of travel such as automobiles and airplanes.
. buses and taxis. due to its speed and coverage.
travel agency. and then makes a detailed itinerary. Short listing of hotels according to the client requirement. No of adults and children traveling etc. then the Tour operator customize and pass on the package detail to the client by adding up his margin in it. road. Such as the Destination selection. transportation cost etc. Commission from sales (not much these days from airlines). After this he coordinates with his counterpart: The Agent at the destination and work out the cost inclusive of all the necessary elements of the tour. sea. meals etc. etc). Duration of Travel. Job of domestic tour operator Identify itinerary (it include everything from sightseeing. Once the client has agreed for the package. You are an outbound tour operator if you make arrangements for people who want to visit some other country. Type of Accommodation. tours of the areas. These can include hotel reservation. Help in arranging transportation for the client (rail. Commission from hotels can vary according to the hotel policy. Outbound tour operator An outbound tour operator is a company which makes travel arrangement for the people of their country to some other country.
Incentive packages. After that he sends the package detail to you that is hotel cost. The Outbound Agent in India confirms all the arrangement of as per the itinerary with the destination tour operator. The tour operator of the destination country negotiates the rate with the hotel. Commission from package tour holidays. air). etc on your behalf.9
For example. Outbound Tour operator in India takes the requirement of a customer in detail . Interest.
. airport transfer. In outbound tours two or more tours operators are involved.
Sources of income of a tour operator Service charge. That is to say that one tour operator is of the company from where the tourist belongs and the other where the tourist wants to visit. These are the tours booked by the companies for their
employees through tour operator. For example let us say that you are a tour company that is located in India. You are an inbound operator if you make arrangements for people who are arriving in India for a visit. let us say that you are a tour company that is located in India. accommodation.
certificate of vaccination) and currency exchange rates to international travelers.
To collect information on departure and arrival time.
Provide information on custom regulation. tourist attraction and recreation. restaurants. tours and recreation. car rentals. fares and hotels ratings and
Work of a travel agent Give advice on destination. hotel accommodation. required papers (passports. Advice on weather conditions. Make arrangements for transportation.
A Child should have name of the accompanied parent on his/her passport. Check on the Travel Insurance requirements.
Visa Status – Check if there is enough time available to obtain Visa.
Names given by client should match the name as on their respective passports. In view to provide Best of Services.11
Check list for international tourist Operational Guidelines . E. Special Request and advise him on Change/Refund/No-Show Clauses.Satinder Singh Check Validity – In most cases passport should be valid for at least six months
from the date of departure from the destination country.
. if he is only buying tickets from us. Take complete name.
In view to generate additional revenue. then we should also ask him where he is going to stay. Travel insurance. and if we can offer him hotels/ transfers/ Forex / travel Insurance.International At the time of reservations. you must check on Seat /Meal Request. Example Mr. you must check and offer on the services
he is not buying from us.
you may enter one country and travel freely throughout the Schengen zone. Foreign Exchange endorsement / Copy of Credit cards.12
There should be enough pages available for Visa (2 pages for one visa required) Check the Passport’s Place of Issue – as embassies do not accept applications of
passport issued out of their region. UK. 1 Visa application form duly filled in and signed. Netherlands. Covering letter from the applicant on company's / personal letterhead stating his name. Greece. different regulations apply. France. purpose and duration of visit.
With Schengen visa.
Check Nationality . Iceland. Spain and Sweden. Income Tax paper for the last 3 years. Standard Documents required
Passport with validity of more than six months. Tour Confirmation & Hotel Confirmation. Finland. ensure you apply visa to the country of first port of arrival. Denmark. Canada. Belgium. 2-4 recent passport size color photographs with white background and on Kodak paper only. Medical Requirements : *As Applicable Visa Fee Time Taken : *As Applicable : *As Applicable
* Please check directly from Embassy or its website for correct info. Italy. Germany. so take care when dealing with such itineraries. designation.
If it’s Schengen Visa. and Australia have stringent norms. Norway. Original Bank Statement for the last 6 months. Detailed Tour Itinerary.If passport holder other than Indian. Portugal. The 15 Schengen countries are: Austria. Countries like USA. Luxembourg. (OR) * Please Log on to Visa pages online to find out details.
then to safeguard yourself. note down number of each currency note. please check requisite documents including passport size photographs to be carried along.
What is Selling Rate? Rate at which the Bank or Forex Dealer sell currency.10.85. so please check from your Bank/ Forex Dealer.
. Example 1USD = INR 45. If not able to identify them.
What is Buying Rate? Rate at which the Bank or Forex Dealer buy currency. TC / Cash currency rates may differ. Example 1USD = INR 46. There is lot of duplicate currency floating in the market. Always check the current rate of Exchange before you accept the payment. so be careful when accepting currency notes.
Always advice passenger that the payment due would be calculated as per ROE on the date of payment made.13
In case passenger availing Visa on arrival.
Which are as follows? Airlines expense Hotel expense Food and beverages expense
CORPORATE TRAVEL CHECKLIST Travel Advisories Check for travel advisory warnings before booking flights. Export license(s) Find out if a trade license/permit is needed.
. Health Advisories Passport Check validity of traveler’s passport – passports should be valid for at least 6 months after date of arrival in destination country. Consider obtaining a second passport for convenience if the traveler is a frequent flyer. or use the Link below to find visa requirements by country.14
Corporate Travel Corporate travel is the people travelling for purpose related to work from one country to another or from one place to another within the country. Both passports will be simultaneously valid. Inoculations Make sure inoculations are completed as soon as possible because inoculations can take several weeks to become effective.
Visas Check the embassy/consulate’s website for visa requirements. instructions and forms. There are basically four expense categories for corporate travel. Remember that an inoculation certificate may be required when applying for a visa.
compare prices using a flight comparison website like Expedia.
. keep a record of traveler’s registration no. Wi-Fi. mechanic. Flights Compare prices using a flight comparison website Check travel policy for traveler's approved class of travel Before booking.e. Note the driver’s mobile number Trains Note train times Obtain train tickets Find out if seat reservation is required Find out if connecting train(s) leave from the same station Get directions from station to venue Driving/Car parking If possible. insurance requirements Find out if chauffeur drive is required because of country regulations Verify location of collection/drop off point Find out if corporate vouchers are available Find out if maps are provided Taxis/Courtesy Car Note pickup time and exact location of collection point If driver will be carrying a sign. and any extras such as satellite navigation.co. luggage capacity. breakdown cover. find out what the sign will say.uk Be aware of time zone impact on date/time of arrival Check traveler’s seating preference. if applicable.. dietary requirements. standard.e. Obtain tickets/boarding pass in advance if preferred Hotel Check hotel reviews Make sure the hotel has service amenities (i. single occupancy double. air conditioning. manual/automatic. make and model of car. garage.15
International Driving license Find out if an international driving license/permit is required. etc) Specify smoking/non-smoking preference Check if customer parking is available Note booking reservation number Send traveler's flight details to hotel upon confirmation Request that the room is held for late arrival (arrival after 1800 hrs). and air miles details. incoming/outgoing fax/voicemail) Specify the type of room required (i.
Translator/escort Check with the applicable tourist board for translators/escorts Hire car Find out what type of hire car the traveler prefers (subject to travel policy).
phrasebook. hotel. company name. model and color of car.. compliment slips.16
Check if international breakdown cover required? Find out if you need to reserve a parking space If parking is arranged at client’s premises. hire car pickup/drop off location Details of local currency and suggested daily budget
. flight nos. make. contact details. telephone no. contact/account details (name written on sign) Train times. reservation no.
Travel Pack Passport Inoculation certificate Flight Tickets/boarding pass Hotel booking reservation number Travelers cheques Car rental voucher Train tickets Insurance documents Stationery (headed paper. room reservation no. station. name. for all arrivals and departures Hotel arrival time.. Health insurance cover Make enquiries about health insurance Spending Money Worldwide Restaurant Search Itinerary Include the following details Name and location of airport Date of travel. Taxi pickup times. check-in times. Airline terminal no. rail enquiry desk no. guidebook. fax no. of overseas contacts Hire car collection/drop off time. platform. flight times. address. Timing/location of meetings and entertainment Name and telephone nos. address. envelopes) Business cards (with reverse side in country specific language) Meeting papers Weather report for week ahead Advice on dress code for events ‘Hints for Exporters’ booklet Hardcopy of diary for the travel period Photocopy of passport/important docs/credit cards Country specific information. advice on local etiquette Extra copy of the itinerary for his household Contact details of others travelling to the same meeting Area map (Google maps) and map/directions to venue.. provide traveler’s registration no.
perhaps with the exception of Incentives. a profession. or a job well done. MICE events are normally bid on by specialized “convention” bureaus located in particular countries and cities and established for the purpose of bidding on MICE activities. MICE tourism is known for its flawless planning and demanding clientele. This process of marketing and bidding is normally conducted well in advance of the actual event. Incentive tourism is usually conducted purely for entertainment. and Exhibitions.
MICE tourism is a specialized area with its own trade shows (IMEX) and practices.
MICE tourism usually consists of a well planned agenda centered on a particular theme.
. Incentive tourism is usually undertaken as a type of employee reward by a company or institution for targets met or exceeded.
Most components of MICE are well understood. such as a hobby. Incentives. often several years.17
MICE = Meetings. MICE are used to refer to a particular type of tourism in which large groups planned usually well in advance are brought together for some particular purpose. rather than professional or educational purposes. The acronym MICE are applied inconsistently with the “E” sometimes referring to Events and the “C” sometimes referring to Conventions. Conferences. Unlike the other types of MICE tourism. or an educational topic.
The source of income is by charging 5% to 10% on the total bill.18
Meetings: it is designed to bring to bring people together for the purpose of exchanging information Incentives: It is a trip that is planned by a company to reward their employees for outstanding services in their desired field.
. Exhibitions: An event design to bring together people in the specific industry or closely related industry to come together to show case their product or services to a group of attendees. Conventions: A gathering of people to meet and discuss similar issues and activities in a large setting.
dinner. experiences or an urban meeting? Homely and cozy or classy and stylish?
When planning your schedule • • Will your guests arrive from near or far? Will they arrive by public transport. is the projector bright enough. lunch. will you need cameras and screens?
. exhibition. technology
Furniture • • • • • • • Short informative sharing event or information bulletin: rows of chairs All-day seminar or longer: classroom set up (tables and chairs) Training or workshop: group work tables (4–6 people per table) Meeting: conference table (max 20 people per table) Training event or meeting: U-shaped table Evening event or get-together: cocktail set-up (buffet and bar tables) Festive dinner party: banquet setting (8–12 people per table)
Technology • Take note of the size of the space: is the PA loud enough. ease of concentration
Nature of the event • • • Is the event one-off or a series of events? Calm of nature. accommodation? Can you move from one space to another conveniently and quickly? Soundproofing.19
Organizer’s checklist Location • • Accessibility: is the meeting location easy to reach? Environment: comfort. furniture. auxiliary spaces. spaces for group work. acoustics. with their own cars or is their transportation specially arranged?
Facilities • • • What kind of facilities will you need: main meeting room. atmosphere. air conditioning.
video recordings? Will you require professional help with planning or technical support during the event?
Catering • • • • • Nature of the event: working meeting or a party? Participants: gender. heating. access control Personal safety: first aid. quality of technical execution Required IT solutions: open/closed network. following a theme or a corporate image?
Security • • • Security of the site: fire safety. status What is the aim of the catering: to satisfy hunger. nationality. suspended items and installations. visual planning and projectors. make an impression. standards for the operations Responsibility of the meeting location: recycling. lighting
. and how much time do you need to reserve for eating? What message do you want to convey: health-consciousness. seasonal. or encourage guests to stay longer? Timing and schedule: how hungry are the participants. air conditioning. security officers. luxury?
Trends • Decoration and presentation: neutral. webcasting and recorded files Are you looking for interaction: voting facilities. personal security arrangements (for speakers or participants) Information Security: spaces. materials.20
• • • • Visual aspects: lighting technology. own staff and meeting location staff
Quality and responsibility • • Quality of the meeting arrangements: quality standard certificates.
Can you be flexible on dates? Where do you want it to take place? (Consider parking. (Develop a relevant media contact list)? Do you need to insure the event? Determine Preferred dates.to you.)?
Whom do you want to attend? Estimate no. How long would your event be? Do you need to attract guests/delegates by PR.
. accessibility for disabled etc. seating format and size of meeting rooms and other facilities needed each day (incl.). When do you want it to take place? (Remember to check dates for other events). times). transportation.
What is your budget? (Can you get extra funds if needed? Could you get sponsors.. What will the guests/delegates gain from participating? Who will be the members of the planning group/event committee?
Who is the decision maker(s)?
Who will be there to help on-site? What do you want to happen? (Work out a preliminary program/agenda).21
Meeting & Event Check List For Big Meetings & Events At the very start Define The purpose and objectives of the meeting . No. And available optional dates. of guests/delegates.
State your preference packages &/or itemized rates. receptions etc. Book the event venue(s) and main services
Consider the need for printed material and prepare a timeline for producing it. Type of guests/delegates.
Prepare invitations. No. stage). and standard of bed rooms each day.
Consider the offers received: Which facilities will best accommodate your event? Which will best live up to the expectations of the guests/delegates? Who will be the best partner to work with? Which venue best meets your budget. Any special requests (e. Budget.g.) on the response form. dinners. A rough draft of the program.
Inspect the considered event venue(s).22
Need for breaks. smoking etc. Allow the guests/delegates to note their individual requirements (dietary. lunches. When you need the offer. Any other relevant information.
Prepare your event budget. Check and order speakers' for transportation requirements. Consider the unexpected. Confirm guests/delegates participation. Hold a pre-event meeting with your venue contact to go through the programmed. Check budgets from similar meetings to ensure that all is included. Remember to note special requests (VIPs etc.g. Start preparing a scenario (to do list with responsible persons assigned). what happens if one of your speakers falls sick?) + prepare contingency plans Invite guests/delegates.23
3 months prior to the event Update your reservation (no.
1 month prior to the event Choose and confirm catering and menus Check development of speakers presentation (Remind speakers of presentation due dates. of meetings rooms. Finalize of printed material production. Prepare press release for your event.). Send rooming list to the hotel. Order signs and printed material. Order gifts and amenities. Check and order speakers' technical equipment requirements. (Updating minimizes your cancellation/reduction costs).). guests/delegates etc. (E. bed rooms. for copying/production of handouts).
If you are using your own AV. scenario. Advise the event venue (and other relevant suppliers). plugs etc. briefed and ready to go
During the event Relax.). Call up contacts to get confirmation of coverage. are on-site. Check and order speakers' technical Prepare a master copy of all your printed material to bring with you .just in case. Confirm all deliveries and pick-ups.
Upon arrival at the venue / 1 day before event Hold a pre-event meeting with your venue contact to go through the programmed. helpers etc.24
One week prior event Send material to arrive at the hotel 48 hours before your arrival. Make sure that all greeters.(advise the hotel to expect the material) Make arrangements to return material to your office after the event. check that it functions and that you have all necessary cords. Prepare a staff briefing kit (programmed. Send out your event press release.and get a good start!
1 hour before event Check all event rooms. contact telephone list etc. Prepare name badges. smile and have a great event!
After the event
. Personally check that all material has arrived and is in good condition. who has the authority to sign bills and order any extras. Aim at getting to bed early .
(Present you feed-back and feedforward).25
Meet with your venue contact to review the event. Send thank-you notes to the speakers. Pay the invoices from suppliers. Check the invoice. sponsors. Make notes for the next event. staff etc. Fill out the event evaluation form.
being effectively maintained wit telephone. The office of Click2travel.in is located in Darya Ganj. They provide their customers with complete travel solution.in one of the India’s travel company was started in 2008 by Mr.
Company’s Profile Click2travel. Beside that they also assist their customer in booking the hotel of their choice and try to provide the best alternative choice to the customer.in is an IATA recognized agency in India. New Delhi. They assist the customer in making their package tours according to their requirement. groups and corporate events organized along with both air and ground transportation reservation done. Click2travel. Siddharth Jain. fax. It is run by a team of young and energetic professionals fully conversant with modern day’s travel trade and its practices that have background with various travel agencies. and computer networking and computer reservation system to meet up the demand of their clients.26
Introduction to the company Click2travel. The office is well equipped with the external and internal communication system.
. They act as a facilitator in getting tours. internet.in is an online travel company catering to the travel as well as to the hospitality industry.
sales or business development.in is developed through Kamyab InfoTech. Stores & Super markets. Shalini started a successful offline Tour Operator Company in the Year 2004. Siddharth is skilled in all fields of the trade. She is the operational head of Click2Travel. BTI Sita. IT Companies & Travel Companies. Air Sahara & Journey mart. which in turn brings in a more than 100% satisfied customer that keeps coming back with all their travel needs and plans. They are our technology partners. American Embassy Travel Management Centre. Kamyab InfoTech PVT Ltd Click2travel. Shalini Jain .27
The management Siddharth Jain . American Express and Carlson Wagonlit. Their industry experience extends to providing solutions to several key industries such as the Banks. which provides us e-business solutions and application management services to keep our operations sailing smoothly. Siddharth has an impressive knowledge of the field which he has gained over a decade and work credits with companies like Carlson Wagon Lit. Retailer.
.in. Shalini has been in the industry for 11 years and has worked with multi-nationals like Holiday Inn. He is well versed with the challenges that the world of hospitality has to offer. the founder of Click2Travel. headed by Mr.Founder Director Siddharth Jain. be it operations.in has passionately created an online travel service Click2travel. Neeraj Jain. Financial Institutes.in her team is constantly striving for a 99% client conversion rate. A thorough professional and a perfectionist. Kamyab InfoTech is IT Solution Company based in New Delhi and Mumbai.Director She has vivacious personality full of positive attitude and proficient in nature.
Services Click2travel. They try to keep their client with updated information about the hotel reservation. be ethical and trust and respect each other
Unique Selling Point
To customized travel packages as per client requirement. The company also organizes group tours and tries to give its customer the best value of their money. corporate. The cost effective and well organized tour packages are sure to satisfy their customer. Communication route is simplified. incentive tour packages etc. Vision: To be among the top travel agency in the country. Values: To create value for guest.28
Mission. The company ensures that their customer is offered with the best of the Hospitality. To make hotel reservation according to the customer will.in is a coming up Travel Company in India which provides its client with a wide range of services. Vision and Values Mission: To push the leading edge of travel and give the added value of services to our guest. tour packages. Hotel reservation services Leisure trips Luxury Cruises Tour packages within India Tour packages outside India Car rental services Corporate/incentive tour Airlines deals Tailor made vacations Religious tours Conferences and incentives
. Also ask if the rate is inclusive of tax or they are extra. agents receive a 10% commission on booking in hotels where as it can vary depending upon the hotel policy. Also ask for extra bed cost if required. Check the availability as per the client requirement. Greeting the person and asking his or her name.
Typically. If the travel agent has a tax deduction certificate then 10% tax would not be deducted from the travel agent commission where as if they don’t have it then the hotel deduct 10% amount from the agent commission. If the rooms are available ask for the various packages that are offered by the hotel along with their rates. After all this is done say thank you.29
Procedure for hotel reservation
Call at the hotel room reservation. Then ask for the Travel Agent Commission. After that give the best hotel reservation price to the client and once he/she has confirmed the booking ask him to message the conformation on yours email id. Ask for the child policy of the hotel.
hotel booking and Airline reservation and how to organize and modify the plan according to the customer need. I got to work on the room reservation for our client. The company also has tailor made packages for its clients. How to make itinerary and to modify it according to the customer need.30
Research Methodology Objective
To understand what customer wants in their tour packages. Company also deals in hotel booking and air deals.in as a trainee I got to learn how to make itineraries. to do air ticket billing on Yatra software and to handle the customer queries.
Facts and Findings The company mainly deals in outbound tours. Also in the beginning of my training I got to work on a project luxury resort which is going to open at the region of Dehradun the capital of Uttrakhand.
Scope of study While working with Click2trave.
. The company also deals in group tour.
breakfast. lunch/dinner is included in price American plan (AP): in this plan room.24%.
What is VISA service tax charge and how it is applied?
VISA service tax charge is 10.
. lunch and dinner are included in price.30% and it is applied on service charge.64% where as for international air ticket it is 1. breakfast.31
FAQ of accounts department
What do you mean by TDS?
TDA means Tax Deduction at Source
Is TDS different
TDS is 10% on commission
What is the service tax on airlines ticket?
For domestic air ticket the service tax is .
What are different types of meal plan and what all things it contains?
There are four different types of meal plan that is European plan (EP): in this just the reservation of room is involved in price Continental plan (CP): in this plan room and breakfast is included in price Modified American Plan (MAP): in this plan room.
usually upon payment of a penalty. Complimentary: Free. In hotels. a provision which allows for cancellation by one of the parties. usually a hotel. Include all three meals and all taxes. To void. Bed and breakfast. Basis two: Another term for double occupancy. Check-in may require the presentation of payment. Availability: The current inventory of seats.32
FAQ hotels Accommodation: any room sold to a customer Adjoining rooms: Hotel rooms which.
. Check-in: A procedure whereby a hotel guest is registered as having arrived. To indicate an item has been processed. Available rooms: In a hotel. Cancellation penalty: An amount deducted by a supplier from a refund of prepaid funds when a reservation is cancelled. In hotels. as a check. eliminating rooms not available due to damage. without charge. as a reservation. the latest time a guest may leave without being charged for another night's lodging. Cancel. while next to each other. the number of rooms actually available for use on a given day. All inclusive: One price covers all listed elements of the package. repairs. Sometimes referred to as Full American Plan. B&B: n. etc that can be sold or reserved. rooms. sometime referred to as full American plan. cabins. American plan: A meal plan at a hotel or resort in which three meals a day are included in the price. or other documentation or identification. Amenities: The facilities and features of a property. reservations. have no connecting doors. Cancellation clause: In a contract. 2. 1. Buffet: A serve-yourself meal featuring several choices in each course. Check-out time. the earliest time at which a room will be available. Check-out: A procedure whereby a hotel guest formally leaves the hotel and settles his or her bill. APAI: American plan All Inclusive. Check-in time. and so forth. AP: American plan is a meal at a hotel or resort in which three meals a day are included in the price.
Double-double. Tariff: A schedule of fares or prices. includes breakfast and one major meal and all taxes. Accommodations that do not include meals FAP: Full American plan. PPDO: Per person. etc economy class. Double occupancy rate: The rate charged when two people will occupy a room. Twin-double: A hotel room with two double beds sometimes called a double-double. A hotel room with two double beds sometimes called a twin double. MAP: Modified American plan includes breakfast and one major meal and all taxes. MAPAI: Modified America Plan. CPAI: Continental Plan includes only breakfast and all taxes. Inclusive rates: Room rates that include tax.
. In-out dates: Dates on which a guest arrives and leaves. Twin: A hotel room containing two single beds. Invoice: A business document detailing goods or services provided and requesting payment. apartment.33
Confirmation: The official acceptance of a booking by the supplier CP: Continental plan includes only breakfast. double occupancy. suite. Modified American plan: A hotel rate that includes two meals daily. EP: European plan. usually breakfast and dinner.
as of an airline ticket. Conditions: Rules pertaining to this air fare.34
FAQ for air lines A: First class discounted
Airline codes: Specifically. D: Business class discounted Domestic airline: An air carrier that provides service within its own country. CNL: Cancel.
. B: Coach Economy discounted Base fare: The fare. Class: Letter used to book your flight reservation. Circle trip. Add-ons: Extra flight at extra cost Amendment: Changes to your booking. Commissions are calculated on the base fare. before tax has been added. all such unique indicators. C: Business class Cancel: To void. Carrier: Refers to the name of the airline you are travelling. more loosely. Domestic fare: Fare charged for travel within a country.or three-digit indicators that identify specific airlines in CRS systems. APT: Airline passenger tariff Availability: The current inventory of seats that can be sold or reserved. as a reservation. including those that identify airports. also called a domestic carrier. Bulk fare: A fare available only when buying blocks of seats. CT. Child: Person 2-11 years. F: First class Fare: A paying passenger on a plane. the unique two. Code share: Flight operated by another airline.
Net fare. One-way trip: Any trip for which a return leg has not been booked. net rate: The fare after commission. This fare is agreed on by the airlines involved. Q: Coach Economy R: Supersonic
. PNR: Passenger. K: Thrift L: Thrift discounted Nominated carrier: The airline you can fly. Non-endorsable: No changing of airlines/carriers. Normal fare: An airline fare for a completely unrestricted ticket. J: Business class premium Joint fare: The fare charged for travel that utilizes more than one airline. the maximum distance you can fly in air miles. Reference. Open jaw: Fly into one city and out of another city at no penalty. P: First class premium Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. Non-reroutable: No changing of destinations. Inventory: Refers to the number of rooms and specific room types available for sales in a hotel. Mileage: The amount of miles permitted to be flown on an air fare. M: Coach Economy discounted MPM: Maximum permitted mileage. OW: one way journey.35
H: Coach Economy discounted IATA: International Air Transport Association. Non-refundable: No refund value. Name. No show: This occurs when customer or group has made a confirmed reservation and fails to check in.
to a single destination and back. as to upgrade a passenger from tourist to business class. as on an airline. Transit visa: A limited-term visa issued solely to allow passage across or through the issuing country's territory. R T Fares: Return journey fares. STPC: Airline pays for your accommodation at the stopover. Rerouting: Changes to flight routing. usually to obtain a lower fare. Ticket on departure: A ticket that will be picked up by the passenger at the airport. RT: Round trip. Unrestricted fare: A higher fare for a ticket offering maximum flexibility. Upgrade: To move to the next higher category. Ticket stock: Blank airline tickets. Roundtrip: A trip. V: Thrift discounted W: Coach Economy premium Y: Coach Economy
. Surcharges: Extra cost involved. TKNO: Ticket number TKTL: Ticket time limit. Transit: Stopover and change plane. Split ticketing. Season: Different times of the year for travel have different fares. Stopover: When you leave the airport for more than 24 hours. Creating two separate tickets for a single journey. Ticket designator: An airline code. usually indicating a discounted fare.36
S: Standard Class T: Coach Economy discounted Reissue: Changes requiring a new ticket to be issued.
Inbound operator: A person or company providing inbound services. IATA: International Air Transport Association. Complimentary: Free. usually for travel agents and other industry personnel intended to acquaint them with a new destination or new procedures. Client: A term used for a customer. Briefing tour: A tour. without charge. Add-on: Anything optional purchased by a passenger. as a tour. Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. society. usually to indicate an on-going relationship. All-in: All inclusive. and so forth In-out dates: Dates on which a guest arrives and leaves. CRN Cash refund notice. Cultural tourism: Travel to experience the arts or history of a location or travel to immerse oneself in the language. COD: Cash on delivery. ADVR: Advise as to rate.
. All inclusive: One price covers all listed elements of the package. Incentive travel: Travel that is given to employees as a reward for outstanding performance. Inclusive tour: A tour package that bundles transportation and lodging along with additional services such as transfers. AVS: Availability status messages. sightseeing. museum admissions. Full service agency location: A branch of an agency that provides customers both reservations and ticketing Inclusive Rates: Rates that include tax. as in tour arrangements. ADVN: Advise as to names. or culture of a region. Destination: Place to which a person is traveling or a thing is sent.37
FAQ for travel industry Accreditation: Approval given by various trade associations to a travel agency allowing the sale of tickets and other accommodations.
MAAS: Meet and assist. Supplier: In the travel industry. any company providing travel services to the public. The amount of the ticket. etc. Also called "personal name record Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. Net amount: The amount due to supplier after the commissions had been deducted. supplied to the hotel prior to guest arrival. point of origin: Where a journey begins. TQM: Total Quality Management TA: Travel agent. Rooming list: A list of guest names and room dates for a group. such as air travel.38
Itinerary: The route of travel. times. minus a service fee. T&E: Travel and entertainment. Passenger name record: A file on a computerized reservation system containing all the information relating to a specific booking. Markup: The sum of money or percentage added to a wholesale or purchase price to arrive at the retail or resale price. in an itinerary. may be applied to another trip in many cases.
. Point of embarkation. and a hotel. regardless of its purpose. Land only: A fare rate that doesn't include air transportation. A package is distinguished from a tour by virtue of the fact that it combines fewer elements. Package: A travel product bundling several distinct elements. Outbound: Referring to the leg of the journey departing the city of origin to the destination or destinations. as opposed to business travel. Often used to indicate a trip of seven days or longer. In an airline booking. Service charge: A fee charged by travel agencies for providing non-commissionable services. a rental car. no moneys will be returned should the trip be cancelled. referring to travel over land that does not involve an aircraft. a list of flights. Surface: On land. Leisure travel: Travel undertaken for pleasure. Non-refundable: Of a ticket. Net rate: These are rates with commission deducted at source. PPR: Passenger profile record.
or escort by groups. Tour conductor: An employee of or contractor to a tour operator who accompanies and is in overall charge of a Tour documents: A packet of tickets. either as a way of rewarding a purchase or to attract business. itineraries. Tire kicker: A customer who asks a travel agent for recommendations or quotes but who never actually makes a booking. An area of a tourist destination that has become over-commercialized. TO: Tour order. often included as an element of a tour. host.39
TAAD: Travel agent automated deduction. vouchers.
. and other information sent to a passenger by a tour company. TAC: Travel agency commission. Tour: A travel product in which several elements are bundled together and sold as a unit. Travel agent: Any person who sells travel products on a commission basis. Travel agency: Usually used in the travel industry to refer to an ARC-appointed storefront retailer. Through fare: Fare to a foreign destination reached via a gateway city. Tourist trap: Derogatory term for any attraction appealing to tourists but considered to be in bad taste or to give poor value for the money. guidance. or services to a company. Ticket: A formal travel document representing a contract between the traveler and the supplier. Tourism: The activity of travel for pleasure. Travel consultant: An alternative term for travel agent. Tour operator: A company that assembles the various elements of a tour. Throwaway: Any item given away for free. instructions. such as from the airport to a hotel or vice versa. Travel counselor: An alternate term for travel agent. A person with specific knowledge of the travel industry hired on a contract basis to provide advice. Tours typically involve the use of a guide. Transfer: The transportation of a passenger between two points. Tourist: A leisure traveler.
Wholesaler rate: A non-commissionable rate for a product such as a hotel room that is extended to tour operators and packagers. Accountable manual documents: Blank ARC ticket stock used to hand-write tickets. required by a foreign government before a visa will be issued. has a monetary value and which must be accounted for to the ARC. Weather tourist: A person who travels to view meteorological events such as hurricanes and tornadoes. such as a letter of invitation from an approved organization or a receipt for confirmed bookings.
. regardless of whether an overnight stay is involved Vendor: In the travel industry. Accountable document: Any piece of paper that. Visa expediter: A person or company charging a fee to procure visas another travel documents Visa support: Any documentation. any supplier of travel products or services. a stamp in a passport authorizing the bearer to visit a country for specific purposes and for a specific length of time. ADR: Average daily rate. Visa: A document or. when validated by a travel agency. more frequently. any journey of more than 100 miles from a person's home. Trave log. a tour operator.40
Travel partner: A travel supplier that participates in a frequency marketing program operated by another travel supplier. Wholesaler: Any company that sells to retailers as opposed to the general public.
FAQ Accounts Account Executive: Person responsible for management of office. XO: Exchange order. travelogue: A documentary film or video extolling the attractions of a specific travel destination or group of destinations Trip: In the travel industry.
in/mice.com/Faqs-on-tours.resavenue.co. Net profit: Profit after all expenses has been taken into account. Used to offset the cost of acquiring the asset.com/faq/tits.pdf http://www.41
Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. Depreciation: In taxation.
References Internet http://www.aspx
http://www.corporatetravel. Service charge: A fee charged by travel agencies for providing non-commissionable services.mysiatravel.personal-assistant-tips. TAC: Travel agency commission. Net rate: These are rates with commission deducted at source. such as machines used in a business. over a period of time. a deduction taken to account for the decline in value of assets. Net amount: The amount due to supplier after the commissions had been deducted. CRN Cash refund notice. Fortnight: A period of two weeks Invoice: A business document detailing goods or services provided and requesting payment.jsp
. Depreciable asset: Any property owned by a business that is subject to depreciation for tax purposes.html http://www.com/support-files/corporatetravelplanningchecklist.