This action might not be possible to undo. Are you sure you want to continue?
SUMMER INTERNSHIP FROM (01-06-2011 TO 31-07-2011) COMPANY NAME: CLICK2TRAVEL.IN
SUBMITTED BY: GAURAV KATHAIT MBA (TOURISM AND HOSPITALITY) ROLL NO: A-23 Section: RR1001 REG NO: 11013600
SUBMITTED TO: Anjali Khanna(HOD)
Table of content
1. 2. 3. a. b. c. d. 4. a. b. c. 5. 6. 7. 8. 9.
Acknowledgement Overview of India tourism industry. Different sectors of tourism industry in India Tourism and hospitality industry Structure of the industry Tourism policy Other government initiatives Future outlook Medical tourism industry Rural tourism industry Eco tourism industry Travel industry Forms of travel Tour operator Inbound tour operator Job of domestic tour operator
10. Sources of income of a tour operator 11. Outbound tour operator 12. Check list for International Tourist a. b. c.
At the time of reservation Visa FOREX
13. Corporate travel a.
Corporate travel check list
14. MICE (Meetings, Incentives, Convocation and Events)
3 a. b.
Organizers check list Meeting and Events check list
15. Introduction to company 16. Company’s profile 17. The management 18. Mission, Vision and Values 19. Unique selling point 20. Services 21. Procedure for hotel reservation 22. Research methodology a. b. c. Objective Scope of study Facts and findings
23. Frequently asked questions
ACKNOWLEDGEMENT First of fall I would like to thank the Director of Click2Travel.in for giving me the opportunity to do my two-month project training in his esteemed organization. I am highly obliged to Mr. Siddharth Jain for granting me to undertake my training at Click2Travel.in.I express my thanks to all team members under whose able guidance and direction, I was able to give shape to my training. Their constant review and excellent suggestions throughout the project are highly commendable.
Introduction to Indian tourism industry Indian Tourism Industry is the major service industry in the country. The prime authority for the development, management and promotion of tourism industry in India is the Ministry of Tourism which also runs the Incredible India Campaign.
Overview of India Tourism Industry Tourism in India contributes around 6.23% of the national GDP and is responsible for generating 8.78% of the overall employment in India.
As of 2008, the Indian tourism industry generated about US$ 100 billion and around US$ 275.5 billion of revenue is expected to be generated by 2018.
The growth rate has been expected to be 9.45% annually.
Figures of 2009 indicate that around 5.11 million foreign tourists visited India that year, mostly coming from the USA and UK and domestic tourism touched high figures of 650 million. The highest share was taken by the states of Andhra Pradesh, Uttar Pradesh and Tamil Nadu.
Tamil Nadu.5 Rajasthan. Delhi and Uttar Pradesh remain the favorite destination among the tourists. State Governments. Union Territories and thus promotional policies and programs for the tourism sector are defined. Indian hospitality industry's excellent growth has been primarily due to the following reasons Strong GDP performance Developing stronger ties with nations all across the world Encouraging foreign investment Structure of the Industry . Different Sectors of Tourism Industry in India the different sectors of the Indian Tourism Industry are enlisted below: Tourism and Hospitality Industry A brief: The Indian Tourism Industry has registered a remarkable growth both in the volume of foreign tourists and the overall revenue compared to the International Tourism Industry. The Ministry of Tourism formulates and regulates the national policies for the promotion of the tourism sector. The World Travel and Tourism Council (WTTC) have counted India and China as among the fastest growing tourism industries over the span of next 10-15 years. Maharashtra. It collaborates with various Central agencies.
With years passing by India is becoming a top priority for medical tourism. Advantages India offers the following advantages when it comes to medical treatment and facilities: The treatment costs are comparatively 30% lower to that of Western countries and also the cheapest in South-east Asia. Karnataka. The Government of India is expecting to generate Rs. Future Outlook The hotel sector is expected to register a positive growth in the next few years. Rajasthan and West Bengal. Orissa. It contains the following policies Target tourism as a major sector for economic growth Focus on domestic tourism Position India as a global brand for tourism Develop integrated tourism circuits Tourist friendly visa process Tax rates rationalization in the hospitality sector Immigration services Other Government Initiatives 31 villages have been recognized by the Ministry of Tourism. Bihar. Kerala. Maharashtra. as it provides quality health treatment at cheaper costs compared to the treatment costs in the USA and other developed nations. The Hotel sector has registered a faster growth than the GDP since the last few years. Tourism Policy The National Tourism Policy was prepared in the year 2002. Atethie devo bhava: (guests are equal to God) this policy by the Government aims to make the common people aware who come in contact with the tourist. The states of which the villages have been identified are Himachal Pradesh.6 The hotel industry is an important division of the Tourism Industry. Sikkim. Incredible India: Under this policy the Government carries out its promotional activities through various marketing programs. Assam. Government of India to be developed as tourism hubs.500 billion to GDP by 2020. Madhya Pradesh. Gujarat. . Medical Tourism Industry This is one of the highly growing sectors of the Indian Tourism Industry. 8. Tamil Nadu.
coronary risk markers. Future Estimates for the Medical Tourism Industry This sector has immense potential and by 2012. Gujarat and South India every year. such as IVF. innumerable tourists across the seas visit the villages in Rajasthan. doctors etc have a good command over the English language which makes it easier for the tourists to communicate with them Indian hospitals offer excellent medical facilities in cardiology. Spiritual Tourism Industry India has numerous spiritual destinations which makes India a hot spot for spiritual tourism industry. 12 lead ECG.5 million for the project. Full body pathology. orthopedics. joint replacements. which will. spirometry. in transplants. Infertility treatments cost almost 1/4th of that in the developed countries and services include modern assisted reproductive techniques. 2D echo Color Doppler. cancer risk markers. . a business of $2. Tourism projects have been launched by the Union Tourism Ministry in collaboration with the UNDP. Spiritual tours organized for the tourists all across the country give the tourists an insight into the religiously rich culture of India. body fat analysis. which has given US$ 2. high strength MRI etc are some of the medical services offered in India. Alone from Rajasthan. Eco-Tourism Industry Eco. This sector has got quite a high number of tourists specially those who have an attraction for the rural ways of life. Chest X-ray. Even without any promotional programs for developing rural tourism. audiometric. as reported by the Confederation of Indian Industry (CII). The sector is expected to generate an annual growth of 30%. gold standard DXA bone densitometry. Rural Tourism Industry Rural tourism industry reflects the rural civilization and culture followed in rural India which is rich in arts and crafts.Tourism is a very responsible form of tourism which encourages sustaining ecological balance and also leading to ecological development. and a full range of Assisted Reproductive Technology (ART) services.7 The medical staff.3 billion has been estimated to come up.500-crore industry by 2015. make it a Rs. comprehensive physical and gynecological examinations. cosmetic treatments and many others. 9. It has the prime objective of promoting tourism by maintaining the nature as it is and promoting the conservation of wildlife and their habitats. handicraft exported amounted to about INR4 million in the year 2009.
buses and taxis. Air Travel: It is the most popular form of international travel. The travel sector covers the following sectors Transportation services (Rail. Accommodations along with meals if necessary. transit trains and high speed long distance trains. air). sea. Tour operator A company that assembles the various elements of tours is known as a tour operator. Rail travel: the popular forms of rail travel include inter-city trains. These can include hotel reservation. Ship. Travel services (transfer to and from the destination). Travel (rail.8 Travel industry The travel industry caters to recreational. airport transfer. leisure and business travelers. Road travel: It is the most popular form of travel and includes various modes such as personal automobiles. . due to its speed and coverage. Airways) Hospitality services (including accommodation in hotels and resorts) Destination Forms of travel Ship travel: Sea travel has largely been replaced by faster means of travel such as automobiles and airplanes. Road. road. The elements of tours consist of. Travel operators are mainly of two kinds that is Inbound tour operator (domestic tour operator) Outbound tour operator Inbound tour operator An inbound tour operator is simply a company that makes travel arrangements for arriving tourist from other countries or tourist from within the country. meals etc. However it is still used for small trips and leisure cruises. tours of the areas. Sightseeing.
Commission from hotels can vary according to the hotel policy. Commission from sales (not much these days from airlines). meals etc. Outbound Tour operator in India takes the requirement of a customer in detail . airport transfer. transportation cost etc. Incentive packages. sea. Short listing of hotels according to the client requirement. The Outbound Agent in India confirms all the arrangement of as per the itinerary with the destination tour operator. In outbound tours two or more tours operators are involved. tours of the areas. Outbound tour operator An outbound tour operator is a company which makes travel arrangement for the people of their country to some other country. . etc). You are an inbound operator if you make arrangements for people who are arriving in India for a visit. accommodation. then the Tour operator customize and pass on the package detail to the client by adding up his margin in it. Job of domestic tour operator Identify itinerary (it include everything from sightseeing. Once the client has agreed for the package. You are an outbound tour operator if you make arrangements for people who want to visit some other country. These can include hotel reservation. Interest.9 For example. Sources of income of a tour operator Service charge. and then makes a detailed itinerary. These are the tours booked by the companies for their employees through tour operator. road. travel agency. The tour operator of the destination country negotiates the rate with the hotel. After that he sends the package detail to you that is hotel cost. Such as the Destination selection. Help in arranging transportation for the client (rail. Duration of Travel. After this he coordinates with his counterpart: The Agent at the destination and work out the cost inclusive of all the necessary elements of the tour. etc on your behalf. That is to say that one tour operator is of the company from where the tourist belongs and the other where the tourist wants to visit. let us say that you are a tour company that is located in India. Type of Accommodation. Commission from package tour holidays. No of adults and children traveling etc. For example let us say that you are a tour company that is located in India. air).
tourist attraction and recreation. tours and recreation. To collect information on departure and arrival time. . required papers (passports. car rentals. Make arrangements for transportation. visa and certificate of vaccination) and currency exchange rates to international travelers.10 Work of a travel agent Give advice on destination. hotel accommodation. restaurants. Advice on weather conditions. fares and hotels ratings and accommodations. Provide information on custom regulation.
In view to generate additional revenue. Visa Status – Check if there is enough time available to obtain Visa. and if we can offer him hotels/ transfers/ Forex / travel Insurance. Travel insurance. Forex.11 Check list for international tourist Operational Guidelines . A Child should have name of the accompanied parent on his/her passport. you must check and offer on the services he is not buying from us.Satinder Singh Check Validity – In most cases passport should be valid for at least six months from the date of departure from the destination country. then we should also ask him where he is going to stay. if he is only buying tickets from us. Example Mr. . Check on the Travel Insurance requirements. In view to provide Best of Services. E. Special Request and advise him on Change/Refund/No-Show Clauses.g.International At the time of reservations. Names given by client should match the name as on their respective passports. Inoculations. Take complete name. you must check on Seat /Meal Request.
UK. Tour Confirmation & Hotel Confirmation. Spain and Sweden. Italy. Iceland. Covering letter from the applicant on company's / personal letterhead stating his name. The 15 Schengen countries are: Austria. Detailed Tour Itinerary.If passport holder other than Indian. Canada. Countries like USA. Belgium. Luxembourg. Foreign Exchange endorsement / Copy of Credit cards. purpose and duration of visit. . designation. so take care when dealing with such itineraries. Germany. Denmark. and Australia have stringent norms. ensure you apply visa to the country of first port of arrival. If it’s Schengen Visa. you may enter one country and travel freely throughout the Schengen zone. Norway. Original Bank Statement for the last 6 months. 2-4 recent passport size color photographs with white background and on Kodak paper only. France. With Schengen visa. Medical Requirements : *As Applicable Visa Fee Time Taken : *As Applicable : *As Applicable * Please check directly from Embassy or its website for correct info. Portugal. Finland. Netherlands. different regulations apply. 1 Visa application form duly filled in and signed.12 Visa There should be enough pages available for Visa (2 pages for one visa required) Check the Passport’s Place of Issue – as embassies do not accept applications of passport issued out of their region. (OR) * Please Log on to Visa pages online to find out details. Income Tax paper for the last 3 years. Greece. Standard Documents required Passport with validity of more than six months. Check Nationality .
so be careful when accepting currency notes. Example 1USD = INR 46. please check requisite documents including passport size photographs to be carried along. What is Selling Rate? Rate at which the Bank or Forex Dealer sell currency. What is Buying Rate? Rate at which the Bank or Forex Dealer buy currency. Always check the current rate of Exchange before you accept the payment. so please check from your Bank/ Forex Dealer.10.85. TC / Cash currency rates may differ. FOREX Always advice passenger that the payment due would be calculated as per ROE on the date of payment made. If not able to identify them.13 In case passenger availing Visa on arrival. note down number of each currency note. There is lot of duplicate currency floating in the market. then to safeguard yourself. Example 1USD = INR 45. .
14 Corporate Travel Corporate travel is the people travelling for purpose related to work from one country to another or from one place to another within the country. Both passports will be simultaneously valid. Remember that an inoculation certificate may be required when applying for a visa. . Which are as follows? Airlines expense Hotel expense Food and beverages expense Transportation expense CORPORATE TRAVEL CHECKLIST Travel Advisories Check for travel advisory warnings before booking flights. Inoculations Make sure inoculations are completed as soon as possible because inoculations can take several weeks to become effective. instructions and forms. Export license(s) Find out if a trade license/permit is needed. or use the Link below to find visa requirements by country. Visas Check the embassy/consulate’s website for visa requirements. There are basically four expense categories for corporate travel. Consider obtaining a second passport for convenience if the traveler is a frequent flyer. Health Advisories Passport Check validity of traveler’s passport – passports should be valid for at least 6 months after date of arrival in destination country.
garage. make and model of car. dietary requirements. manual/automatic. Translator/escort Check with the applicable tourist board for translators/escorts Hire car Find out what type of hire car the traveler prefers (subject to travel policy). insurance requirements Find out if chauffeur drive is required because of country regulations Verify location of collection/drop off point Find out if corporate vouchers are available Find out if maps are provided Taxis/Courtesy Car Note pickup time and exact location of collection point If driver will be carrying a sign. mechanic. Note the driver’s mobile number Trains Note train times Obtain train tickets Find out if seat reservation is required Find out if connecting train(s) leave from the same station Get directions from station to venue Driving/Car parking If possible. Wi-Fi. incoming/outgoing fax/voicemail) Specify the type of room required (i.e. . etc) Specify smoking/non-smoking preference Check if customer parking is available Note booking reservation number Send traveler's flight details to hotel upon confirmation Request that the room is held for late arrival (arrival after 1800 hrs). luggage capacity. air conditioning. standard. single occupancy double. find out what the sign will say.. if applicable. compare prices using a flight comparison website like Expedia. Obtain tickets/boarding pass in advance if preferred Hotel Check hotel reviews Make sure the hotel has service amenities (i. and any extras such as satellite navigation.e. and air miles details. breakdown cover.uk Be aware of time zone impact on date/time of arrival Check traveler’s seating preference. Flights Compare prices using a flight comparison website Check travel policy for traveler's approved class of travel Before booking. keep a record of traveler’s registration no.15 International Driving license Find out if an international driving license/permit is required.co.
Airline terminal no. Timing/location of meetings and entertainment Name and telephone nos. contact details. room reservation no.16 Check if international breakdown cover required? Find out if you need to reserve a parking space If parking is arranged at client’s premises. advice on local etiquette Extra copy of the itinerary for his household Contact details of others travelling to the same meeting Area map (Google maps) and map/directions to venue. of overseas contacts Hire car collection/drop off time. address. telephone no. compliment slips.. make. company name. phrasebook. platform. flight nos. model and color of car. name. check-in times. contact/account details (name written on sign) Train times. Taxi pickup times. guidebook. Travel Pack Passport Inoculation certificate Flight Tickets/boarding pass Hotel booking reservation number Travelers cheques Car rental voucher Train tickets Insurance documents Stationery (headed paper. flight times. Health insurance cover Make enquiries about health insurance Spending Money Worldwide Restaurant Search Itinerary Include the following details Name and location of airport Date of travel. hotel.. hire car pickup/drop off location Details of local currency and suggested daily budget . reservation no. rail enquiry desk no. envelopes) Business cards (with reverse side in country specific language) Meeting papers Weather report for week ahead Advice on dress code for events ‘Hints for Exporters’ booklet Hardcopy of diary for the travel period Photocopy of passport/important docs/credit cards Country specific information. station. fax no. for all arrivals and departures Hotel arrival time.. address. provide traveler’s registration no.
. Incentive tourism is usually conducted purely for entertainment. perhaps with the exception of Incentives. often several years. or an educational topic. MICE tourism usually consists of a well planned agenda centered on a particular theme. such as a hobby. a profession. MICE events are normally bid on by specialized “convention” bureaus located in particular countries and cities and established for the purpose of bidding on MICE activities. MICE are used to refer to a particular type of tourism in which large groups planned usually well in advance are brought together for some particular purpose. This process of marketing and bidding is normally conducted well in advance of the actual event. Conferences. Incentives. MICE tourism is a specialized area with its own trade shows (IMEX) and practices.17 MICE = Meetings. or a job well done. MICE tourism is known for its flawless planning and demanding clientele. The acronym MICE are applied inconsistently with the “E” sometimes referring to Events and the “C” sometimes referring to Conventions. and Exhibitions. Incentive tourism is usually undertaken as a type of employee reward by a company or institution for targets met or exceeded. Unlike the other types of MICE tourism. rather than professional or educational purposes. Most components of MICE are well understood.
Conventions: A gathering of people to meet and discuss similar issues and activities in a large setting. . Exhibitions: An event design to bring together people in the specific industry or closely related industry to come together to show case their product or services to a group of attendees. The source of income is by charging 5% to 10% on the total bill.18 Meetings: it is designed to bring to bring people together for the purpose of exchanging information Incentives: It is a trip that is planned by a company to reward their employees for outstanding services in their desired field.
ease of concentration Nature of the event • • • Is the event one-off or a series of events? Calm of nature. technology Furniture • • • • • • • Short informative sharing event or information bulletin: rows of chairs All-day seminar or longer: classroom set up (tables and chairs) Training or workshop: group work tables (4–6 people per table) Meeting: conference table (max 20 people per table) Training event or meeting: U-shaped table Evening event or get-together: cocktail set-up (buffet and bar tables) Festive dinner party: banquet setting (8–12 people per table) Technology • Take note of the size of the space: is the PA loud enough. auxiliary spaces. atmosphere. will you need cameras and screens? . lunch. is the projector bright enough. exhibition. furniture.19 Organizer’s checklist Location • • Accessibility: is the meeting location easy to reach? Environment: comfort. dinner. spaces for group work. acoustics. experiences or an urban meeting? Homely and cozy or classy and stylish? When planning your schedule • • Will your guests arrive from near or far? Will they arrive by public transport. with their own cars or is their transportation specially arranged? Facilities • • • What kind of facilities will you need: main meeting room. air conditioning. accommodation? Can you move from one space to another conveniently and quickly? Soundproofing.
video recordings? Will you require professional help with planning or technical support during the event? Catering • • • • • Nature of the event: working meeting or a party? Participants: gender. suspended items and installations. and how much time do you need to reserve for eating? What message do you want to convey: health-consciousness. air conditioning. lighting . materials. make an impression. luxury? Trends • Decoration and presentation: neutral. nationality. status What is the aim of the catering: to satisfy hunger. or encourage guests to stay longer? Timing and schedule: how hungry are the participants. visual planning and projectors. following a theme or a corporate image? Security • • • Security of the site: fire safety.20 • • • • Visual aspects: lighting technology. quality of technical execution Required IT solutions: open/closed network. access control Personal safety: first aid. standards for the operations Responsibility of the meeting location: recycling. heating. own staff and meeting location staff Quality and responsibility • • Quality of the meeting arrangements: quality standard certificates. security officers. seasonal. webcasting and recorded files Are you looking for interaction: voting facilities. personal security arrangements (for speakers or participants) Information Security: spaces.
No. What is your budget? (Can you get extra funds if needed? Could you get sponsors. When do you want it to take place? (Remember to check dates for other events)..21 Meeting & Event Check List For Big Meetings & Events At the very start Define The purpose and objectives of the meeting . transportation. accessibility for disabled etc. . times). Can you be flexible on dates? Where do you want it to take place? (Consider parking. What will the guests/delegates gain from participating? Who will be the members of the planning group/event committee? Who is the decision maker(s)? Who will be there to help on-site? What do you want to happen? (Work out a preliminary program/agenda). seating format and size of meeting rooms and other facilities needed each day (incl.).to you. How long would your event be? Do you need to attract guests/delegates by PR.)? Whom do you want to attend? Estimate no. of guests/delegates. And available optional dates. (Develop a relevant media contact list)? Do you need to insure the event? Determine Preferred dates.
) on the response form. No. Invite speaker Prepare invitations. smoking etc. receptions etc. Any special requests (e.g. When you need the offer. exhibition. Inspect the considered event venue(s).22 Need for breaks. . A rough draft of the program. lunches. Allow the guests/delegates to note their individual requirements (dietary. stage). Budget. Consider the offers received: Which facilities will best accommodate your event? Which will best live up to the expectations of the guests/delegates? Who will be the best partner to work with? Which venue best meets your budget. State your preference packages &/or itemized rates. Book the event venue(s) and main services Consider the need for printed material and prepare a timeline for producing it. dinners. Type of guests/delegates. and standard of bed rooms each day. Any other relevant information.
Remember to note special requests (VIPs etc. Finalize of printed material production. Prepare your event budget. of meetings rooms. Check budgets from similar meetings to ensure that all is included. Order gifts and amenities. Check and order speakers' technical equipment requirements. (Updating minimizes your cancellation/reduction costs). Start preparing a scenario (to do list with responsible persons assigned).). guests/delegates etc.). Prepare press release for your event. Confirm guests/delegates participation. Check and order speakers' for transportation requirements. Consider the unexpected. . Hold a pre-event meeting with your venue contact to go through the programmed. 1 month prior to the event Choose and confirm catering and menus Check development of speakers presentation (Remind speakers of presentation due dates. for copying/production of handouts). (E.g. bed rooms. what happens if one of your speakers falls sick?) + prepare contingency plans Invite guests/delegates. Order signs and printed material. Send rooming list to the hotel.23 3 months prior to the event Update your reservation (no.
contact telephone list etc. smile and have a great event! After the event . Call up contacts to get confirmation of coverage.). Upon arrival at the venue / 1 day before event Hold a pre-event meeting with your venue contact to go through the programmed.just in case. Confirm all deliveries and pick-ups.24 One week prior event Send material to arrive at the hotel 48 hours before your arrival. briefed and ready to go During the event Relax. Check and order speakers' technical Prepare a master copy of all your printed material to bring with you . Aim at getting to bed early . scenario.(advise the hotel to expect the material) Make arrangements to return material to your office after the event. Advise the event venue (and other relevant suppliers). Prepare name badges. Prepare a staff briefing kit (programmed. If you are using your own AV. Send out your event press release. Make sure that all greeters.and get a good start! 1 hour before event Check all event rooms. are on-site. who has the authority to sign bills and order any extras. check that it functions and that you have all necessary cords. plugs etc. helpers etc. Personally check that all material has arrived and is in good condition.
sponsors.25 Meet with your venue contact to review the event. Pay the invoices from suppliers. . staff etc. Check the invoice. (Present you feed-back and feedforward). Make notes for the next event. Fill out the event evaluation form. Send thank-you notes to the speakers.
They act as a facilitator in getting tours.in is an online travel company catering to the travel as well as to the hospitality industry. groups and corporate events organized along with both air and ground transportation reservation done. Siddharth Jain. internet. They assist the customer in making their package tours according to their requirement. fax. . being effectively maintained wit telephone. Company’s Profile Click2travel.in one of the India’s travel company was started in 2008 by Mr. It is run by a team of young and energetic professionals fully conversant with modern day’s travel trade and its practices that have background with various travel agencies. The office of Click2travel.in is an IATA recognized agency in India.26 Introduction to the company Click2travel. They provide their customers with complete travel solution.in is located in Darya Ganj. Beside that they also assist their customer in booking the hotel of their choice and try to provide the best alternative choice to the customer. The office is well equipped with the external and internal communication system. New Delhi. Click2travel. and computer networking and computer reservation system to meet up the demand of their clients.
A thorough professional and a perfectionist. Shalini has been in the industry for 11 years and has worked with multi-nationals like Holiday Inn. Retailer. American Embassy Travel Management Centre. Shalini started a successful offline Tour Operator Company in the Year 2004. American Express and Carlson Wagonlit. BTI Sita. Siddharth has an impressive knowledge of the field which he has gained over a decade and work credits with companies like Carlson Wagon Lit.Director She has vivacious personality full of positive attitude and proficient in nature. be it operations. They are our technology partners. Stores & Super markets. Air Sahara & Journey mart.in her team is constantly striving for a 99% client conversion rate. . Their industry experience extends to providing solutions to several key industries such as the Banks. Siddharth is skilled in all fields of the trade. She is the operational head of Click2Travel. He is well versed with the challenges that the world of hospitality has to offer. which in turn brings in a more than 100% satisfied customer that keeps coming back with all their travel needs and plans. the founder of Click2Travel. Shalini Jain .in is developed through Kamyab InfoTech. Kamyab InfoTech is IT Solution Company based in New Delhi and Mumbai. Kamyab InfoTech PVT Ltd Click2travel. sales or business development. headed by Mr. IT Companies & Travel Companies. Financial Institutes. which provides us e-business solutions and application management services to keep our operations sailing smoothly.27 The management Siddharth Jain .in has passionately created an online travel service Click2travel.in.Founder Director Siddharth Jain. Neeraj Jain.
Hotel reservation services Leisure trips Luxury Cruises Tour packages within India Tour packages outside India Car rental services Corporate/incentive tour Airlines deals Tailor made vacations Religious tours Conferences and incentives .28 Mission. The company also organizes group tours and tries to give its customer the best value of their money. They try to keep their client with updated information about the hotel reservation. Vision and Values Mission: To push the leading edge of travel and give the added value of services to our guest. To make hotel reservation according to the customer will.in is a coming up Travel Company in India which provides its client with a wide range of services. incentive tour packages etc. tour packages. Vision: To be among the top travel agency in the country. The cost effective and well organized tour packages are sure to satisfy their customer. Services Click2travel. be ethical and trust and respect each other Unique Selling Point To customized travel packages as per client requirement. Values: To create value for guest. Communication route is simplified. corporate. The company ensures that their customer is offered with the best of the Hospitality.
After that give the best hotel reservation price to the client and once he/she has confirmed the booking ask him to message the conformation on yours email id. Also ask if the rate is inclusive of tax or they are extra. After all this is done say thank you. agents receive a 10% commission on booking in hotels where as it can vary depending upon the hotel policy. If the travel agent has a tax deduction certificate then 10% tax would not be deducted from the travel agent commission where as if they don’t have it then the hotel deduct 10% amount from the agent commission. Ask for the child policy of the hotel. Greeting the person and asking his or her name. . Check the availability as per the client requirement. Then ask for the Travel Agent Commission. If the rooms are available ask for the various packages that are offered by the hotel along with their rates.29 Procedure for hotel reservation Call at the hotel room reservation. Typically. Also ask for extra bed cost if required.
hotel booking and Airline reservation and how to organize and modify the plan according to the customer need. . Also in the beginning of my training I got to work on a project luxury resort which is going to open at the region of Dehradun the capital of Uttrakhand. The company also has tailor made packages for its clients. The company also deals in group tour.30 Research Methodology Objective To understand what customer wants in their tour packages. Scope of study While working with Click2trave. I got to work on the room reservation for our client.in as a trainee I got to learn how to make itineraries. Company also deals in hotel booking and air deals. How to make itinerary and to modify it according to the customer need. to do air ticket billing on Yatra software and to handle the customer queries. Facts and Findings The company mainly deals in outbound tours.
31 FAQ of accounts department What do you mean by TDS? TDA means Tax Deduction at Source Is TDS different TDS is 10% on commission What is the service tax on airlines ticket? For domestic air ticket the service tax is . lunch and dinner are included in price. breakfast.30% and it is applied on service charge.24%. lunch/dinner is included in price American plan (AP): in this plan room. Hotel What are different types of meal plan and what all things it contains? There are four different types of meal plan that is European plan (EP): in this just the reservation of room is involved in price Continental plan (CP): in this plan room and breakfast is included in price Modified American Plan (MAP): in this plan room. What is VISA service tax charge and how it is applied? VISA service tax charge is 10. breakfast.64% where as for international air ticket it is 1. .
as a check. Available rooms: In a hotel. as a reservation. . repairs. etc that can be sold or reserved. rooms. the latest time a guest may leave without being charged for another night's lodging. Cancel. Sometimes referred to as Full American Plan. have no connecting doors. To void. 2. Include all three meals and all taxes. Bed and breakfast. the earliest time at which a room will be available. Check-out time. usually upon payment of a penalty. Check-in time. sometime referred to as full American plan. the number of rooms actually available for use on a given day. Cancellation clause: In a contract. American plan: A meal plan at a hotel or resort in which three meals a day are included in the price. AP: American plan is a meal at a hotel or resort in which three meals a day are included in the price. Basis two: Another term for double occupancy. In hotels. Check-in may require the presentation of payment. All inclusive: One price covers all listed elements of the package. APAI: American plan All Inclusive. Check-out: A procedure whereby a hotel guest formally leaves the hotel and settles his or her bill. and so forth. In hotels. Complimentary: Free. Cancellation penalty: An amount deducted by a supplier from a refund of prepaid funds when a reservation is cancelled. Amenities: The facilities and features of a property. 1. Availability: The current inventory of seats. To indicate an item has been processed. a provision which allows for cancellation by one of the parties. or other documentation or identification.32 FAQ hotels Accommodation: any room sold to a customer Adjoining rooms: Hotel rooms which. reservations. eliminating rooms not available due to damage. B&B: n. Check-in: A procedure whereby a hotel guest is registered as having arrived. cabins. without charge. Buffet: A serve-yourself meal featuring several choices in each course. while next to each other. usually a hotel.
etc economy class.33 Confirmation: The official acceptance of a booking by the supplier CP: Continental plan includes only breakfast. Double-double. Accommodations that do not include meals FAP: Full American plan. Tariff: A schedule of fares or prices. EP: European plan. MAP: Modified American plan includes breakfast and one major meal and all taxes. MAPAI: Modified America Plan. suite. double occupancy. usually breakfast and dinner. Twin-double: A hotel room with two double beds sometimes called a double-double. includes breakfast and one major meal and all taxes. Inclusive rates: Room rates that include tax. Twin: A hotel room containing two single beds. A hotel room with two double beds sometimes called a twin double. Double occupancy rate: The rate charged when two people will occupy a room. CPAI: Continental Plan includes only breakfast and all taxes. Invoice: A business document detailing goods or services provided and requesting payment. . apartment. PPDO: Per person. Modified American plan: A hotel rate that includes two meals daily. In-out dates: Dates on which a guest arrives and leaves.
Bulk fare: A fare available only when buying blocks of seats. as a reservation. all such unique indicators. including those that identify airports. Carrier: Refers to the name of the airline you are travelling. the unique two. . Domestic fare: Fare charged for travel within a country. Code share: Flight operated by another airline.34 FAQ for air lines A: First class discounted Airline codes: Specifically.or three-digit indicators that identify specific airlines in CRS systems. CNL: Cancel. as of an airline ticket. D: Business class discounted Domestic airline: An air carrier that provides service within its own country. Class: Letter used to book your flight reservation. F: First class Fare: A paying passenger on a plane. Add-ons: Extra flight at extra cost Amendment: Changes to your booking. Circle trip. CT. APT: Airline passenger tariff Availability: The current inventory of seats that can be sold or reserved. Child: Person 2-11 years. C: Business class Cancel: To void. Conditions: Rules pertaining to this air fare. B: Coach Economy discounted Base fare: The fare. Commissions are calculated on the base fare. before tax has been added. more loosely. also called a domestic carrier.
OW: one way journey. Non-reroutable: No changing of destinations. One-way trip: Any trip for which a return leg has not been booked. PNR: Passenger. Name. Reference. Inventory: Refers to the number of rooms and specific room types available for sales in a hotel. K: Thrift L: Thrift discounted Nominated carrier: The airline you can fly. No show: This occurs when customer or group has made a confirmed reservation and fails to check in. Q: Coach Economy R: Supersonic . J: Business class premium Joint fare: The fare charged for travel that utilizes more than one airline. Non-refundable: No refund value. P: First class premium Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. Open jaw: Fly into one city and out of another city at no penalty. net rate: The fare after commission. Mileage: The amount of miles permitted to be flown on an air fare. Normal fare: An airline fare for a completely unrestricted ticket. Non-endorsable: No changing of airlines/carriers. This fare is agreed on by the airlines involved.35 H: Coach Economy discounted IATA: International Air Transport Association. Net fare. the maximum distance you can fly in air miles. M: Coach Economy discounted MPM: Maximum permitted mileage.
usually indicating a discounted fare. RT: Round trip. usually to obtain a lower fare. Season: Different times of the year for travel have different fares. Ticket stock: Blank airline tickets. V: Thrift discounted W: Coach Economy premium Y: Coach Economy . Surcharges: Extra cost involved. Transit: Stopover and change plane. TKNO: Ticket number TKTL: Ticket time limit. Unrestricted fare: A higher fare for a ticket offering maximum flexibility. as on an airline. Roundtrip: A trip. R T Fares: Return journey fares. as to upgrade a passenger from tourist to business class. Split ticketing. Rerouting: Changes to flight routing. Transit visa: A limited-term visa issued solely to allow passage across or through the issuing country's territory. to a single destination and back. Upgrade: To move to the next higher category. Ticket designator: An airline code. STPC: Airline pays for your accommodation at the stopover. Ticket on departure: A ticket that will be picked up by the passenger at the airport.36 S: Standard Class T: Coach Economy discounted Reissue: Changes requiring a new ticket to be issued. Stopover: When you leave the airport for more than 24 hours. Creating two separate tickets for a single journey.
All inclusive: One price covers all listed elements of the package. Client: A term used for a customer. sightseeing. usually for travel agents and other industry personnel intended to acquaint them with a new destination or new procedures. . COD: Cash on delivery. ADVR: Advise as to rate. as a tour. museum admissions. Cultural tourism: Travel to experience the arts or history of a location or travel to immerse oneself in the language. as in tour arrangements. Inclusive tour: A tour package that bundles transportation and lodging along with additional services such as transfers. usually to indicate an on-going relationship. Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. Incentive travel: Travel that is given to employees as a reward for outstanding performance. ADVN: Advise as to names. Briefing tour: A tour. IATA: International Air Transport Association. without charge. or culture of a region. Complimentary: Free. society. Add-on: Anything optional purchased by a passenger. and so forth In-out dates: Dates on which a guest arrives and leaves. AVS: Availability status messages. CRN Cash refund notice. Destination: Place to which a person is traveling or a thing is sent. Full service agency location: A branch of an agency that provides customers both reservations and ticketing Inclusive Rates: Rates that include tax.37 FAQ for travel industry Accreditation: Approval given by various trade associations to a travel agency allowing the sale of tickets and other accommodations. All-in: All inclusive. Inbound operator: A person or company providing inbound services.
Net rate: These are rates with commission deducted at source. Surface: On land. . Also called "personal name record Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. point of origin: Where a journey begins. TQM: Total Quality Management TA: Travel agent. Land only: A fare rate that doesn't include air transportation. a rental car. times. Leisure travel: Travel undertaken for pleasure. MAAS: Meet and assist. PPR: Passenger profile record. Service charge: A fee charged by travel agencies for providing non-commissionable services. Markup: The sum of money or percentage added to a wholesale or purchase price to arrive at the retail or resale price. Supplier: In the travel industry. Often used to indicate a trip of seven days or longer. referring to travel over land that does not involve an aircraft. supplied to the hotel prior to guest arrival.38 Itinerary: The route of travel. a list of flights. regardless of its purpose. Outbound: Referring to the leg of the journey departing the city of origin to the destination or destinations. The amount of the ticket. etc. in an itinerary. A package is distinguished from a tour by virtue of the fact that it combines fewer elements. any company providing travel services to the public. In an airline booking. as opposed to business travel. no moneys will be returned should the trip be cancelled. such as air travel. Package: A travel product bundling several distinct elements. and a hotel. may be applied to another trip in many cases. Net amount: The amount due to supplier after the commissions had been deducted. T&E: Travel and entertainment. Point of embarkation. Rooming list: A list of guest names and room dates for a group. Passenger name record: A file on a computerized reservation system containing all the information relating to a specific booking. minus a service fee. Non-refundable: Of a ticket.
An area of a tourist destination that has become over-commercialized. Tour: A travel product in which several elements are bundled together and sold as a unit. Tourist trap: Derogatory term for any attraction appealing to tourists but considered to be in bad taste or to give poor value for the money. and other information sent to a passenger by a tour company. host. Travel consultant: An alternative term for travel agent. instructions. TO: Tour order. TAC: Travel agency commission. Ticket: A formal travel document representing a contract between the traveler and the supplier. Tour operator: A company that assembles the various elements of a tour. Transfer: The transportation of a passenger between two points.39 TAAD: Travel agent automated deduction. . such as from the airport to a hotel or vice versa. itineraries. either as a way of rewarding a purchase or to attract business. vouchers. Through fare: Fare to a foreign destination reached via a gateway city. A person with specific knowledge of the travel industry hired on a contract basis to provide advice. Travel agent: Any person who sells travel products on a commission basis. Travel counselor: An alternate term for travel agent. Tourist: A leisure traveler. or escort by groups. Tire kicker: A customer who asks a travel agent for recommendations or quotes but who never actually makes a booking. Tours typically involve the use of a guide. Tourism: The activity of travel for pleasure. Travel agency: Usually used in the travel industry to refer to an ARC-appointed storefront retailer. guidance. or services to a company. often included as an element of a tour. Tour conductor: An employee of or contractor to a tour operator who accompanies and is in overall charge of a Tour documents: A packet of tickets. Throwaway: Any item given away for free.
has a monetary value and which must be accounted for to the ARC.40 Travel partner: A travel supplier that participates in a frequency marketing program operated by another travel supplier. a tour operator. Accountable manual documents: Blank ARC ticket stock used to hand-write tickets. when validated by a travel agency. . more frequently. travelogue: A documentary film or video extolling the attractions of a specific travel destination or group of destinations Trip: In the travel industry. Wholesaler rate: A non-commissionable rate for a product such as a hotel room that is extended to tour operators and packagers. Wholesaler: Any company that sells to retailers as opposed to the general public. Visa expediter: A person or company charging a fee to procure visas another travel documents Visa support: Any documentation. Accountable document: Any piece of paper that. XO: Exchange order. Trave log. regardless of whether an overnight stay is involved Vendor: In the travel industry. a stamp in a passport authorizing the bearer to visit a country for specific purposes and for a specific length of time. any supplier of travel products or services. such as a letter of invitation from an approved organization or a receipt for confirmed bookings. Visa: A document or. FAQ Accounts Account Executive: Person responsible for management of office. ADR: Average daily rate. required by a foreign government before a visa will be issued. any journey of more than 100 miles from a person's home. Weather tourist: A person who travels to view meteorological events such as hurricanes and tornadoes.
Depreciable asset: Any property owned by a business that is subject to depreciation for tax purposes. Net profit: Profit after all expenses has been taken into account.in/mice.personal-assistant-tips.resavenue. Depreciation: In taxation.corporatetravel.pdf http://www. a deduction taken to account for the decline in value of assets. Used to offset the cost of acquiring the asset. Fortnight: A period of two weeks Invoice: A business document detailing goods or services provided and requesting payment. such as machines used in a business.com/faq/tits. Net rate: These are rates with commission deducted at source. Service charge: A fee charged by travel agencies for providing non-commissionable services. over a period of time. CRN Cash refund notice.com/Faqs-on-tours.mysiatravel.html http://www.jsp . Net amount: The amount due to supplier after the commissions had been deducted.41 Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. References Internet http://www.co.aspx http://www.com/support-files/corporatetravelplanningchecklist. TAC: Travel agency commission.
in/K_About_us.php Training .42 http://click2travel.
This action might not be possible to undo. Are you sure you want to continue?
We've moved you to where you read on your other device.
Get the full title to continue reading from where you left off, or restart the preview.