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PROJECT REPORT

ON

SUMMER INTERNSHIP FROM (01-06-2011 TO 31-07-2011) COMPANY NAME: CLICK2TRAVEL.IN

SUBMITTED BY: GAURAV KATHAIT MBA (TOURISM AND HOSPITALITY) ROLL NO: A-23 Section: RR1001 REG NO: 11013600

SUBMITTED TO: Anjali Khanna(HOD)

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Table of content

1. 2. 3. a. b. c. d. 4. a. b. c. 5. 6. 7. 8. 9.

Acknowledgement Overview of India tourism industry. Different sectors of tourism industry in India Tourism and hospitality industry Structure of the industry Tourism policy Other government initiatives Future outlook Medical tourism industry Rural tourism industry Eco tourism industry Travel industry Forms of travel Tour operator Inbound tour operator Job of domestic tour operator

10. Sources of income of a tour operator 11. Outbound tour operator 12. Check list for International Tourist a. b. c.
At the time of reservation Visa FOREX

13. Corporate travel a.
Corporate travel check list

14. MICE (Meetings, Incentives, Convocation and Events)

3 a. b.
Organizers check list Meeting and Events check list

15. Introduction to company 16. Company’s profile 17. The management 18. Mission, Vision and Values 19. Unique selling point 20. Services 21. Procedure for hotel reservation 22. Research methodology a. b. c. Objective Scope of study Facts and findings

23. Frequently asked questions

ACKNOWLEDGEMENT First of fall I would like to thank the Director of Click2Travel.in for giving me the opportunity to do my two-month project training in his esteemed organization. I am highly obliged to Mr. Siddharth Jain for granting me to undertake my training at Click2Travel.in.I express my thanks to all team members under whose able guidance and direction, I was able to give shape to my training. Their constant review and excellent suggestions throughout the project are highly commendable.

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Introduction to Indian tourism industry Indian Tourism Industry is the major service industry in the country. The prime authority for the development, management and promotion of tourism industry in India is the Ministry of Tourism which also runs the Incredible India Campaign.

Overview of India Tourism Industry Tourism in India contributes around 6.23% of the national GDP and is responsible for generating 8.78% of the overall employment in India.

As of 2008, the Indian tourism industry generated about US$ 100 billion and around US$ 275.5 billion of revenue is expected to be generated by 2018.

The growth rate has been expected to be 9.45% annually.

Figures of 2009 indicate that around 5.11 million foreign tourists visited India that year, mostly coming from the USA and UK and domestic tourism touched high figures of 650 million. The highest share was taken by the states of Andhra Pradesh, Uttar Pradesh and Tamil Nadu.

Union Territories and thus promotional policies and programs for the tourism sector are defined. The World Travel and Tourism Council (WTTC) have counted India and China as among the fastest growing tourism industries over the span of next 10-15 years.  Different Sectors of Tourism Industry in India the different sectors of the Indian Tourism Industry are enlisted below: Tourism and Hospitality Industry A brief: The Indian Tourism Industry has registered a remarkable growth both in the volume of foreign tourists and the overall revenue compared to the International Tourism Industry. It collaborates with various Central agencies. Tamil Nadu. Indian hospitality industry's excellent growth has been primarily due to the following reasons    Strong GDP performance Developing stronger ties with nations all across the world Encouraging foreign investment Structure of the Industry . Maharashtra. Delhi and Uttar Pradesh remain the favorite destination among the tourists. State Governments.5  Rajasthan. The Ministry of Tourism formulates and regulates the national policies for the promotion of the tourism sector.

The states of which the villages have been identified are Himachal Pradesh. Rajasthan and West Bengal. Karnataka. The Government of India is expecting to generate Rs.  Atethie devo bhava: (guests are equal to God) this policy by the Government aims to make the common people aware who come in contact with the tourist. Tourism Policy  The National Tourism Policy was prepared in the year 2002. With years passing by India is becoming a top priority for medical tourism. Maharashtra.  Incredible India: Under this policy the Government carries out its promotional activities through various marketing programs. Madhya Pradesh.6 The hotel industry is an important division of the Tourism Industry. 8. Medical Tourism Industry This is one of the highly growing sectors of the Indian Tourism Industry. It contains the following policies      Target tourism as a major sector for economic growth Focus on domestic tourism Position India as a global brand for tourism Develop integrated tourism circuits Tourist friendly visa process Tax rates rationalization in the hospitality sector Immigration services   Other Government Initiatives 31 villages have been recognized by the Ministry of Tourism.  Future Outlook The hotel sector is expected to register a positive growth in the next few years. as it provides quality health treatment at cheaper costs compared to the treatment costs in the USA and other developed nations. Kerala. Bihar. Gujarat. Advantages India offers the following advantages when it comes to medical treatment and facilities:  The treatment costs are comparatively 30% lower to that of Western countries and also the cheapest in South-east Asia. Sikkim. The Hotel sector has registered a faster growth than the GDP since the last few years. Tamil Nadu. Assam. Orissa. Government of India to be developed as tourism hubs.500 billion to GDP by 2020. .

orthopedics. 9.  Infertility treatments cost almost 1/4th of that in the developed countries and services include modern assisted reproductive techniques. gold standard DXA bone densitometry. comprehensive physical and gynecological examinations. doctors etc have a good command over the English language which makes it easier for the tourists to communicate with them  Indian hospitals offer excellent medical facilities in cardiology.500-crore industry by 2015. Alone from Rajasthan. body fat analysis. This sector has got quite a high number of tourists specially those who have an attraction for the rural ways of life.5 million for the project.  Full body pathology. Rural Tourism Industry Rural tourism industry reflects the rural civilization and culture followed in rural India which is rich in arts and crafts. which will. make it a Rs.Tourism is a very responsible form of tourism which encourages sustaining ecological balance and also leading to ecological development. It has the prime objective of promoting tourism by maintaining the nature as it is and promoting the conservation of wildlife and their habitats. as reported by the Confederation of Indian Industry (CII). coronary risk markers. cosmetic treatments and many others. a business of $2. Chest X-ray. innumerable tourists across the seas visit the villages in Rajasthan.7  The medical staff. Even without any promotional programs for developing rural tourism. Spiritual Tourism Industry India has numerous spiritual destinations which makes India a hot spot for spiritual tourism industry. spirometry. The sector is expected to generate an annual growth of 30%. handicraft exported amounted to about INR4 million in the year 2009. high strength MRI etc are some of the medical services offered in India. Eco-Tourism Industry Eco. Future Estimates for the Medical Tourism Industry This sector has immense potential and by 2012. audiometric. 12 lead ECG. cancer risk markers. Gujarat and South India every year.3 billion has been estimated to come up. in transplants. and a full range of Assisted Reproductive Technology (ART) services. joint replacements. 2D echo Color Doppler. Tourism projects have been launched by the Union Tourism Ministry in collaboration with the UNDP. which has given US$ 2. such as IVF. Spiritual tours organized for the tourists all across the country give the tourists an insight into the religiously rich culture of India. .

Accommodations along with meals if necessary. . These can include hotel reservation. air). transit trains and high speed long distance trains.    Tour operator A company that assembles the various elements of tours is known as a tour operator. meals etc. However it is still used for small trips and leisure cruises. road.     Travel (rail. airport transfer. Travel operators are mainly of two kinds that is   Inbound tour operator (domestic tour operator) Outbound tour operator Inbound tour operator An inbound tour operator is simply a company that makes travel arrangements for arriving tourist from other countries or tourist from within the country. Travel services (transfer to and from the destination). The elements of tours consist of. sea. Sightseeing. The travel sector covers the following sectors    Transportation services (Rail. Airways) Hospitality services (including accommodation in hotels and resorts) Destination Forms of travel  Ship travel: Sea travel has largely been replaced by faster means of travel such as automobiles and airplanes. leisure and business travelers. buses and taxis. Rail travel: the popular forms of rail travel include inter-city trains. due to its speed and coverage. tours of the areas. Air Travel: It is the most popular form of international travel.8 Travel industry The travel industry caters to recreational. Road. Ship. Road travel: It is the most popular form of travel and includes various modes such as personal automobiles.

These can include hotel reservation. You are an inbound operator if you make arrangements for people who are arriving in India for a visit. air). Interest. . and then makes a detailed itinerary.9 For example. Help in arranging transportation for the client (rail. The tour operator of the destination country negotiates the rate with the hotel. etc on your behalf. That is to say that one tour operator is of the company from where the tourist belongs and the other where the tourist wants to visit. airport transfer. The Outbound Agent in India confirms all the arrangement of as per the itinerary with the destination tour operator. road. Job of domestic tour operator    Identify itinerary (it include everything from sightseeing. No of adults and children traveling etc. accommodation. After that he sends the package detail to you that is hotel cost. Type of Accommodation. For example let us say that you are a tour company that is located in India. Commission from hotels can vary according to the hotel policy. Commission from package tour holidays. sea. Duration of Travel. Outbound tour operator An outbound tour operator is a company which makes travel arrangement for the people of their country to some other country. then the Tour operator customize and pass on the package detail to the client by adding up his margin in it.  Incentive packages. Such as the Destination selection. let us say that you are a tour company that is located in India. These are the tours booked by the companies for their employees through tour operator. Short listing of hotels according to the client requirement. After this he coordinates with his counterpart: The Agent at the destination and work out the cost inclusive of all the necessary elements of the tour. travel agency. Sources of income of a tour operator     Service charge. meals etc. transportation cost etc. Commission from sales (not much these days from airlines). tours of the areas. etc). Once the client has agreed for the package. In outbound tours two or more tours operators are involved. Outbound Tour operator in India takes the requirement of a customer in detail . You are an outbound tour operator if you make arrangements for people who want to visit some other country.

10 Work of a travel agent   Give advice on destination. car rentals. hotel accommodation. restaurants. fares and hotels ratings and accommodations. . Make arrangements for transportation.   Provide information on custom regulation. tours and recreation.  To collect information on departure and arrival time. required papers (passports. visa and certificate of vaccination) and currency exchange rates to international travelers. tourist attraction and recreation. Advice on weather conditions.

E.  Take complete name. Special Request and advise him on Change/Refund/No-Show Clauses.  Visa Status – Check if there is enough time available to obtain Visa.  In view to provide Best of Services.  A Child should have name of the accompanied parent on his/her passport.g. Example Mr. Inoculations. Forex.Satinder Singh  Check Validity – In most cases passport should be valid for at least six months from the date of departure from the destination country.11 Check list for international tourist Operational Guidelines .  Names given by client should match the name as on their respective passports. you must check and offer on the services he is not buying from us. and if we can offer him hotels/ transfers/ Forex / travel Insurance. Travel insurance. if he is only buying tickets from us.  Check on the Travel Insurance requirements. then we should also ask him where he is going to stay. .International At the time of reservations.  In view to generate additional revenue. you must check on Seat /Meal Request.

 1 Visa application form duly filled in and signed. Norway. Italy.  Original Bank Statement for the last 6 months. Netherlands. UK.  Covering letter from the applicant on company's / personal letterhead stating his name. France.  If it’s Schengen Visa. Spain and Sweden. Finland. Denmark. Canada. Greece. different regulations apply. (OR) * Please Log on to Visa pages online to find out details. Medical Requirements : *As Applicable Visa Fee Time Taken : *As Applicable : *As Applicable * Please check directly from Embassy or its website for correct info. Portugal. Countries like USA. Belgium.12 Visa  There should be enough pages available for Visa (2 pages for one visa required)  Check the Passport’s Place of Issue – as embassies do not accept applications of passport issued out of their region.  Standard Documents required  Passport with validity of more than six months.  Income Tax paper for the last 3 years.  Detailed Tour Itinerary.If passport holder other than Indian. With Schengen visa. purpose and duration of visit. The 15 Schengen countries are: Austria. Germany. so take care when dealing with such itineraries. Luxembourg.  2-4 recent passport size color photographs with white background and on Kodak paper only. .  Foreign Exchange endorsement / Copy of Credit cards. designation.  Check Nationality . you may enter one country and travel freely throughout the Schengen zone. Iceland.  Tour Confirmation & Hotel Confirmation. and Australia have stringent norms. ensure you apply visa to the country of first port of arrival.

Example 1USD = INR 45. What is Selling Rate? Rate at which the Bank or Forex Dealer sell currency. then to safeguard yourself. so be careful when accepting currency notes.13 In case passenger availing Visa on arrival.    What is Buying Rate? Rate at which the Bank or Forex Dealer buy currency. If not able to identify them. so please check from your Bank/ Forex Dealer.10. TC / Cash currency rates may differ. There is lot of duplicate currency floating in the market. FOREX  Always advice passenger that the payment due would be calculated as per ROE on the date of payment made. Example 1USD = INR 46. note down number of each currency note.85. Always check the current rate of Exchange before you accept the payment. please check requisite documents including passport size photographs to be carried along. .

14 Corporate Travel Corporate travel is the people travelling for purpose related to work from one country to another or from one place to another within the country.  . There are basically four expense categories for corporate travel.  Export license(s) Find out if a trade license/permit is needed. Remember that an inoculation certificate may be required when applying for a visa. Health Advisories Passport Check validity of traveler’s passport – passports should be valid for at least 6 months after date of arrival in destination country.     Visas Check the embassy/consulate’s website for visa requirements. Inoculations Make sure inoculations are completed as soon as possible because inoculations can take several weeks to become effective. Both passports will be simultaneously valid. Which are as follows?    Airlines expense Hotel expense Food and beverages expense  Transportation expense CORPORATE TRAVEL CHECKLIST Travel Advisories Check for travel advisory warnings before booking flights. or use the  Link below to find visa requirements by country. Consider obtaining a second passport for convenience if the traveler is a frequent flyer. instructions and forms.

 insurance requirements  Find out if chauffeur drive is required because of country regulations  Verify location of collection/drop off point  Find out if corporate vouchers are available  Find out if maps are provided Taxis/Courtesy Car  Note pickup time and exact location of collection point  If driver will be carrying a sign. garage. compare prices using a flight comparison website like Expedia. Wi-Fi.e.. air conditioning.                Translator/escort  Check with the applicable tourist board for translators/escorts Hire car  Find out what type of hire car the traveler prefers (subject to travel policy).uk Be aware of time zone impact on date/time of arrival Check traveler’s seating preference. incoming/outgoing fax/voicemail) Specify the type of room required (i. single occupancy double. keep a record of traveler’s registration no. and air miles details.  Note the driver’s mobile number Trains  Note train times  Obtain train tickets  Find out if seat reservation is required  Find out if connecting train(s) leave from the same station  Get directions from station to venue Driving/Car parking  If possible.e.co. etc) Specify smoking/non-smoking preference Check if customer parking is available Note booking reservation number Send traveler's flight details to hotel upon confirmation Request that the room is held for late arrival (arrival after 1800 hrs). Obtain tickets/boarding pass in advance if preferred Hotel Check hotel reviews Make sure the hotel has service amenities (i. luggage capacity.15 International Driving license Find out if an international driving license/permit is required. dietary requirements. make and model of car. . manual/automatic. standard. find out what the sign will say. breakdown cover. if applicable. mechanic. Flights Compare prices using a flight comparison website Check travel policy for traveler's approved class of travel Before booking. and any extras such as satellite navigation.

phrasebook. station. room reservation no. name. envelopes)  Business cards (with reverse side in country specific language)  Meeting papers  Weather report for week ahead  Advice on dress code for events  ‘Hints for Exporters’ booklet  Hardcopy of diary for the travel period  Photocopy of passport/important docs/credit cards  Country specific information. address.16  Check if international breakdown cover required?  Find out if you need to reserve a parking space  If parking is arranged at client’s premises. advice on local etiquette  Extra copy of the itinerary for his household  Contact details of others travelling to the same meeting  Area map (Google maps) and map/directions to venue. company name. reservation no. flight nos. rail enquiry desk no.  Taxi pickup times. compliment slips.  Timing/location of meetings and entertainment  Name and telephone nos. Health insurance cover  Make enquiries about health insurance Spending Money Worldwide Restaurant Search Itinerary Include the following details  Name and location of airport  Date of travel. for all arrivals and departures  Hotel arrival time. address. of overseas contacts  Hire car collection/drop off time. flight times. contact/account details (name written on sign)  Train times. provide traveler’s registration no.. platform. contact details. hotel.  Airline terminal no. guidebook. telephone no.. fax no.. hire car pickup/drop off location  Details of local currency and suggested daily budget . make. check-in times. Travel Pack  Passport  Inoculation certificate  Flight Tickets/boarding pass  Hotel booking reservation number  Travelers cheques  Car rental voucher  Train tickets  Insurance documents  Stationery (headed paper. model and color of car.

MICE tourism is a specialized area with its own trade shows (IMEX) and practices. Unlike the other types of MICE tourism. Most components of MICE are well understood. perhaps with the exception of Incentives. This process of marketing and bidding is normally conducted well in advance of the actual event. The acronym MICE are applied inconsistently with the “E” sometimes referring to Events and the “C” sometimes referring to Conventions. MICE are used to refer to a particular type of tourism in which large groups planned usually well in advance are brought together for some particular purpose. or an educational topic. Incentives. often several years. or a job well done. MICE tourism usually consists of a well planned agenda centered on a particular theme. such as a hobby. .17 MICE = Meetings. Incentive tourism is usually undertaken as a type of employee reward by a company or institution for targets met or exceeded. rather than professional or educational purposes. MICE events are normally bid on by specialized “convention” bureaus located in particular countries and cities and established for the purpose of bidding on MICE activities. MICE tourism is known for its flawless planning and demanding clientele. Conferences. and Exhibitions. Incentive tourism is usually conducted purely for entertainment. a profession.

Exhibitions: An event design to bring together people in the specific industry or closely related industry to come together to show case their product or services to a group of attendees. . Conventions: A gathering of people to meet and discuss similar issues and activities in a large setting.18 Meetings: it is designed to bring to bring people together for the purpose of exchanging information Incentives: It is a trip that is planned by a company to reward their employees for outstanding services in their desired field. The source of income is by charging 5% to 10% on the total bill.

accommodation? Can you move from one space to another conveniently and quickly? Soundproofing. is the projector bright enough. experiences or an urban meeting? Homely and cozy or classy and stylish? When planning your schedule • • Will your guests arrive from near or far? Will they arrive by public transport. spaces for group work. acoustics. dinner. ease of concentration Nature of the event • • • Is the event one-off or a series of events? Calm of nature. auxiliary spaces. atmosphere.19 Organizer’s checklist Location • • Accessibility: is the meeting location easy to reach? Environment: comfort. lunch. with their own cars or is their transportation specially arranged? Facilities • • • What kind of facilities will you need: main meeting room. air conditioning. will you need cameras and screens? . exhibition. technology Furniture • • • • • • • Short informative sharing event or information bulletin: rows of chairs All-day seminar or longer: classroom set up (tables and chairs) Training or workshop: group work tables (4–6 people per table) Meeting: conference table (max 20 people per table) Training event or meeting: U-shaped table Evening event or get-together: cocktail set-up (buffet and bar tables) Festive dinner party: banquet setting (8–12 people per table) Technology • Take note of the size of the space: is the PA loud enough. furniture.

lighting . suspended items and installations. air conditioning. and how much time do you need to reserve for eating? What message do you want to convey: health-consciousness. heating. following a theme or a corporate image? Security • • • Security of the site: fire safety. quality of technical execution Required IT solutions: open/closed network. access control Personal safety: first aid.20 • • • • Visual aspects: lighting technology. webcasting and recorded files Are you looking for interaction: voting facilities. status What is the aim of the catering: to satisfy hunger. own staff and meeting location staff Quality and responsibility • • Quality of the meeting arrangements: quality standard certificates. standards for the operations Responsibility of the meeting location: recycling. make an impression. luxury? Trends • Decoration and presentation: neutral. seasonal. security officers. materials. nationality. video recordings? Will you require professional help with planning or technical support during the event? Catering • • • • • Nature of the event: working meeting or a party? Participants: gender. or encourage guests to stay longer? Timing and schedule: how hungry are the participants. personal security arrangements (for speakers or participants) Information Security: spaces. visual planning and projectors.

 What is your budget? (Can you get extra funds if needed? Could you get sponsors. Can you be flexible on dates?  Where do you want it to take place? (Consider parking..  What will the guests/delegates gain from participating?  Who will be the members of the planning group/event committee?  Who is the decision maker(s)?  Who will be there to help on-site?  What do you want to happen? (Work out a preliminary program/agenda).  When do you want it to take place? (Remember to check dates for other events). seating format and size of meeting rooms and other facilities needed each day (incl.21 Meeting & Event Check List For Big Meetings & Events At the very start Define  The purpose and objectives of the meeting . of guests/delegates. accessibility for disabled etc.).  How long would your event be?  Do you need to attract guests/delegates by PR. No. And available optional dates. (Develop a relevant media contact list)?  Do you need to insure the event? Determine   Preferred dates.to you.)?  Whom do you want to attend? Estimate no. times). . transportation.

State your preference packages &/or itemized rates. . Any other relevant information. Book the event venue(s) and main services Consider the need for printed material and prepare a timeline for producing it. receptions etc. Any special requests (e. A rough draft of the program. smoking etc. Consider the offers received:  Which facilities will best accommodate your event?  Which will best live up to the expectations of the guests/delegates?  Who will be the best partner to work with?  Which venue best meets your budget. and standard of bed rooms each day. Budget. Allow the guests/delegates to note their individual requirements (dietary.) on the response form. Type of guests/delegates. No.22          Need for breaks. When you need the offer.g. stage). Inspect the considered event venue(s). Invite speaker Prepare invitations. dinners. exhibition. lunches.

Confirm guests/delegates participation. Check and order speakers' technical equipment requirements.       . (Updating minimizes your cancellation/reduction costs). (E.    1 month prior to the event   Choose and confirm catering and menus Check development of speakers presentation (Remind speakers of presentation due dates. guests/delegates etc. what happens if one of your speakers falls sick?) + prepare contingency plans Invite guests/delegates.). bed rooms.). Finalize of printed material production.g. of meetings rooms. Hold a pre-event meeting with your venue contact to go through the programmed. Check budgets from similar meetings to ensure that all is included. Check and order speakers' for transportation requirements.     Order signs and printed material. Order gifts and amenities. for copying/production of handouts). Prepare press release for your event. Remember to note special requests (VIPs etc.23 3 months prior to the event  Update your reservation (no. Send rooming list to the hotel. Start preparing a scenario (to do list with responsible persons assigned). Prepare your event budget. Consider the unexpected.

scenario. Personally check that all material has arrived and is in good condition. contact telephone list etc. who has the authority to sign bills and order any extras. Confirm all deliveries and pick-ups. helpers etc.). are on-site. Prepare name badges. smile and have a great event! After the event .and get a good start! 1 hour before event   Check all event rooms. Aim at getting to bed early . plugs etc. Send out your event press release. briefed and ready to go During the event  Relax. Call up contacts to get confirmation of coverage.just in case. Make sure that all greeters. check that it functions and that you have all necessary cords.24 One week prior event  Send material to arrive at the hotel 48 hours before your arrival. If you are using your own AV. Check and order speakers' technical Prepare a master copy of all your printed material to bring with you . Advise the event venue (and other relevant suppliers).         Upon arrival at the venue / 1 day before event    Hold a pre-event meeting with your venue contact to go through the programmed.(advise the hotel to expect the material) Make arrangements to return material to your office after the event. Prepare a staff briefing kit (programmed.

     . Make notes for the next event. (Present you feed-back and feedforward). Check the invoice.25  Meet with your venue contact to review the event. sponsors. Fill out the event evaluation form. Pay the invoices from suppliers. staff etc. Send thank-you notes to the speakers.

Siddharth Jain.in is an IATA recognized agency in India. They assist the customer in making their package tours according to their requirement. groups and corporate events organized along with both air and ground transportation reservation done. Company’s Profile Click2travel. The office is well equipped with the external and internal communication system. They act as a facilitator in getting tours. Click2travel. . Beside that they also assist their customer in booking the hotel of their choice and try to provide the best alternative choice to the customer.in is located in Darya Ganj. The office of Click2travel. and computer networking and computer reservation system to meet up the demand of their clients. They provide their customers with complete travel solution. being effectively maintained wit telephone.in one of the India’s travel company was started in 2008 by Mr. internet.26 Introduction to the company Click2travel. fax. New Delhi. It is run by a team of young and energetic professionals fully conversant with modern day’s travel trade and its practices that have background with various travel agencies.in is an online travel company catering to the travel as well as to the hospitality industry.

Financial Institutes. A thorough professional and a perfectionist.in her team is constantly striving for a 99% client conversion rate. sales or business development. Retailer.in.Director She has vivacious personality full of positive attitude and proficient in nature. IT Companies & Travel Companies. Shalini started a successful offline Tour Operator Company in the Year 2004. Kamyab InfoTech PVT Ltd Click2travel. which provides us e-business solutions and application management services to keep our operations sailing smoothly. Their industry experience extends to providing solutions to several key industries such as the Banks. Stores & Super markets. Siddharth is skilled in all fields of the trade.in is developed through Kamyab InfoTech. She is the operational head of Click2Travel. He is well versed with the challenges that the world of hospitality has to offer. be it operations. Shalini Jain . BTI Sita.27 The management Siddharth Jain . which in turn brings in a more than 100% satisfied customer that keeps coming back with all their travel needs and plans. the founder of Click2Travel. Siddharth has an impressive knowledge of the field which he has gained over a decade and work credits with companies like Carlson Wagon Lit. headed by Mr.Founder Director Siddharth Jain. Neeraj Jain. Shalini has been in the industry for 11 years and has worked with multi-nationals like Holiday Inn. Air Sahara & Journey mart. American Embassy Travel Management Centre.in has passionately created an online travel service Click2travel. They are our technology partners. Kamyab InfoTech is IT Solution Company based in New Delhi and Mumbai. American Express and Carlson Wagonlit. .

tour packages.in is a coming up Travel Company in India which provides its client with a wide range of services. incentive tour packages etc. The cost effective and well organized tour packages are sure to satisfy their customer. Communication route is simplified. Vision: To be among the top travel agency in the country. Vision and Values Mission: To push the leading edge of travel and give the added value of services to our guest. The company ensures that their customer is offered with the best of the Hospitality. They try to keep their client with updated information about the hotel reservation.28 Mission. corporate. The company also organizes group tours and tries to give its customer the best value of their money. Values: To create value for guest. To make hotel reservation according to the customer will.            Hotel reservation services Leisure trips Luxury Cruises Tour packages within India Tour packages outside India Car rental services Corporate/incentive tour Airlines deals Tailor made vacations Religious tours Conferences and incentives . be ethical and trust and respect each other Unique Selling Point    To customized travel packages as per client requirement. Services Click2travel.

agents receive a 10% commission on booking in hotels where as it can vary depending upon the hotel policy. If the travel agent has a tax deduction certificate then 10% tax would not be deducted from the travel agent commission where as if they don’t have it then the hotel deduct 10% amount from the agent commission. After that give the best hotel reservation price to the client and once he/she has confirmed the booking ask him to message the conformation on yours email id. Check the availability as per the client requirement.29 Procedure for hotel reservation           Call at the hotel room reservation. If the rooms are available ask for the various packages that are offered by the hotel along with their rates. . After all this is done say thank you. Typically. Also ask if the rate is inclusive of tax or they are extra. Greeting the person and asking his or her name. Also ask for extra bed cost if required. Then ask for the Travel Agent Commission. Ask for the child policy of the hotel.

The company also deals in group tour. Also in the beginning of my training I got to work on a project luxury resort which is going to open at the region of Dehradun the capital of Uttrakhand. I got to work on the room reservation for our client. Facts and Findings     The company mainly deals in outbound tours. hotel booking and Airline reservation and how to organize and modify the plan according to the customer need. to do air ticket billing on Yatra software and to handle the customer queries. How to make itinerary and to modify it according to the customer need. The company also has tailor made packages for its clients.30 Research Methodology Objective   To understand what customer wants in their tour packages.in as a trainee I got to learn how to make itineraries. Scope of study While working with Click2trave. Company also deals in hotel booking and air deals. .

lunch/dinner is included in price American plan (AP): in this plan room. breakfast.31 FAQ of accounts department  What do you mean by TDS? TDA means Tax Deduction at Source  Is TDS different TDS is 10% on commission  What is the service tax on airlines ticket? For domestic air ticket the service tax is .30% and it is applied on service charge.64% where as for international air ticket it is 1. Hotel  What are different types of meal plan and what all things it contains? There are four different types of meal plan that is European plan (EP): in this just the reservation of room is involved in price Continental plan (CP): in this plan room and breakfast is included in price Modified American Plan (MAP): in this plan room. .  What is VISA service tax charge and how it is applied? VISA service tax charge is 10. breakfast.24%. lunch and dinner are included in price.

as a reservation. and so forth. while next to each other. the latest time a guest may leave without being charged for another night's lodging. 2. . Complimentary: Free. reservations. or other documentation or identification. 1. Include all three meals and all taxes. Available rooms: In a hotel. Cancellation clause: In a contract. have no connecting doors. Cancellation penalty: An amount deducted by a supplier from a refund of prepaid funds when a reservation is cancelled. Buffet: A serve-yourself meal featuring several choices in each course. without charge. sometime referred to as full American plan. etc that can be sold or reserved. the earliest time at which a room will be available. Check-out time. the number of rooms actually available for use on a given day. Check-in may require the presentation of payment. Check-in: A procedure whereby a hotel guest is registered as having arrived.32 FAQ hotels Accommodation: any room sold to a customer Adjoining rooms: Hotel rooms which. usually upon payment of a penalty. APAI: American plan All Inclusive. Cancel. as a check. All inclusive: One price covers all listed elements of the package. cabins. a provision which allows for cancellation by one of the parties. rooms. Check-in time. Sometimes referred to as Full American Plan. usually a hotel. eliminating rooms not available due to damage. Amenities: The facilities and features of a property. AP: American plan is a meal at a hotel or resort in which three meals a day are included in the price. Check-out: A procedure whereby a hotel guest formally leaves the hotel and settles his or her bill. repairs. American plan: A meal plan at a hotel or resort in which three meals a day are included in the price. To void. To indicate an item has been processed. Bed and breakfast. B&B: n. Availability: The current inventory of seats. In hotels. In hotels. Basis two: Another term for double occupancy.

Twin: A hotel room containing two single beds. Double-double. In-out dates: Dates on which a guest arrives and leaves. Inclusive rates: Room rates that include tax. Double occupancy rate: The rate charged when two people will occupy a room. .33 Confirmation: The official acceptance of a booking by the supplier CP: Continental plan includes only breakfast. usually breakfast and dinner. Twin-double: A hotel room with two double beds sometimes called a double-double. EP: European plan. Accommodations that do not include meals FAP: Full American plan. MAP: Modified American plan includes breakfast and one major meal and all taxes. A hotel room with two double beds sometimes called a twin double. apartment. etc economy class. Invoice: A business document detailing goods or services provided and requesting payment. Tariff: A schedule of fares or prices. suite. double occupancy. CPAI: Continental Plan includes only breakfast and all taxes. MAPAI: Modified America Plan. PPDO: Per person. includes breakfast and one major meal and all taxes. Modified American plan: A hotel rate that includes two meals daily.

the unique two. D: Business class discounted Domestic airline: An air carrier that provides service within its own country. Class: Letter used to book your flight reservation. more loosely. including those that identify airports. Circle trip. . as a reservation. Code share: Flight operated by another airline. Carrier: Refers to the name of the airline you are travelling.34 FAQ for air lines A: First class discounted Airline codes: Specifically. C: Business class Cancel: To void. Add-ons: Extra flight at extra cost Amendment: Changes to your booking. Conditions: Rules pertaining to this air fare. before tax has been added. F: First class Fare: A paying passenger on a plane. all such unique indicators. Child: Person 2-11 years. APT: Airline passenger tariff Availability: The current inventory of seats that can be sold or reserved. B: Coach Economy discounted Base fare: The fare.or three-digit indicators that identify specific airlines in CRS systems. Commissions are calculated on the base fare. CT. CNL: Cancel. also called a domestic carrier. as of an airline ticket. Domestic fare: Fare charged for travel within a country. Bulk fare: A fare available only when buying blocks of seats.

M: Coach Economy discounted MPM: Maximum permitted mileage. Non-endorsable: No changing of airlines/carriers. Open jaw: Fly into one city and out of another city at no penalty. K: Thrift L: Thrift discounted Nominated carrier: The airline you can fly. J: Business class premium Joint fare: The fare charged for travel that utilizes more than one airline. This fare is agreed on by the airlines involved. Q: Coach Economy R: Supersonic . P: First class premium Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. Non-refundable: No refund value. the maximum distance you can fly in air miles. PNR: Passenger. Normal fare: An airline fare for a completely unrestricted ticket. Reference. Net fare. OW: one way journey. Non-reroutable: No changing of destinations. net rate: The fare after commission. No show: This occurs when customer or group has made a confirmed reservation and fails to check in. Name.35 H: Coach Economy discounted IATA: International Air Transport Association. Mileage: The amount of miles permitted to be flown on an air fare. One-way trip: Any trip for which a return leg has not been booked. Inventory: Refers to the number of rooms and specific room types available for sales in a hotel.

Ticket on departure: A ticket that will be picked up by the passenger at the airport.36 S: Standard Class T: Coach Economy discounted Reissue: Changes requiring a new ticket to be issued. TKNO: Ticket number TKTL: Ticket time limit. Ticket designator: An airline code. Transit visa: A limited-term visa issued solely to allow passage across or through the issuing country's territory. Roundtrip: A trip. STPC: Airline pays for your accommodation at the stopover. Creating two separate tickets for a single journey. Split ticketing. Stopover: When you leave the airport for more than 24 hours. usually indicating a discounted fare. Surcharges: Extra cost involved. usually to obtain a lower fare. Transit: Stopover and change plane. as to upgrade a passenger from tourist to business class. as on an airline. Ticket stock: Blank airline tickets. R T Fares: Return journey fares. Upgrade: To move to the next higher category. Unrestricted fare: A higher fare for a ticket offering maximum flexibility. RT: Round trip. to a single destination and back. Season: Different times of the year for travel have different fares. V: Thrift discounted W: Coach Economy premium Y: Coach Economy . Rerouting: Changes to flight routing.

usually to indicate an on-going relationship. . Briefing tour: A tour. Full service agency location: A branch of an agency that provides customers both reservations and ticketing Inclusive Rates: Rates that include tax. usually for travel agents and other industry personnel intended to acquaint them with a new destination or new procedures. Client: A term used for a customer. COD: Cash on delivery. IATA: International Air Transport Association. Destination: Place to which a person is traveling or a thing is sent. or culture of a region.37 FAQ for travel industry Accreditation: Approval given by various trade associations to a travel agency allowing the sale of tickets and other accommodations. All inclusive: One price covers all listed elements of the package. without charge. museum admissions. Inbound operator: A person or company providing inbound services. ADVN: Advise as to names. as a tour. and so forth In-out dates: Dates on which a guest arrives and leaves. All-in: All inclusive. Cultural tourism: Travel to experience the arts or history of a location or travel to immerse oneself in the language. ADVR: Advise as to rate. Inclusive tour: A tour package that bundles transportation and lodging along with additional services such as transfers. Complimentary: Free. AVS: Availability status messages. Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. Incentive travel: Travel that is given to employees as a reward for outstanding performance. sightseeing. CRN Cash refund notice. society. Add-on: Anything optional purchased by a passenger. as in tour arrangements.

A package is distinguished from a tour by virtue of the fact that it combines fewer elements. In an airline booking.38 Itinerary: The route of travel. supplied to the hotel prior to guest arrival. a list of flights. Outbound: Referring to the leg of the journey departing the city of origin to the destination or destinations. PPR: Passenger profile record. referring to travel over land that does not involve an aircraft. MAAS: Meet and assist. T&E: Travel and entertainment. Surface: On land. regardless of its purpose. Land only: A fare rate that doesn't include air transportation. point of origin: Where a journey begins. . any company providing travel services to the public. Point of embarkation. Also called "personal name record Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. Net rate: These are rates with commission deducted at source. Rooming list: A list of guest names and room dates for a group. a rental car. Often used to indicate a trip of seven days or longer. Markup: The sum of money or percentage added to a wholesale or purchase price to arrive at the retail or resale price. Passenger name record: A file on a computerized reservation system containing all the information relating to a specific booking. may be applied to another trip in many cases. etc. Leisure travel: Travel undertaken for pleasure. The amount of the ticket. Supplier: In the travel industry. TQM: Total Quality Management TA: Travel agent. Non-refundable: Of a ticket. minus a service fee. Service charge: A fee charged by travel agencies for providing non-commissionable services. Package: A travel product bundling several distinct elements. in an itinerary. and a hotel. Net amount: The amount due to supplier after the commissions had been deducted. no moneys will be returned should the trip be cancelled. times. as opposed to business travel. such as air travel.

and other information sent to a passenger by a tour company. guidance. itineraries. Travel agent: Any person who sells travel products on a commission basis. Tour conductor: An employee of or contractor to a tour operator who accompanies and is in overall charge of a Tour documents: A packet of tickets. Tour: A travel product in which several elements are bundled together and sold as a unit. TAC: Travel agency commission. Through fare: Fare to a foreign destination reached via a gateway city. Travel consultant: An alternative term for travel agent. An area of a tourist destination that has become over-commercialized. instructions. Tourism: The activity of travel for pleasure. or escort by groups. either as a way of rewarding a purchase or to attract business. Throwaway: Any item given away for free. Travel agency: Usually used in the travel industry to refer to an ARC-appointed storefront retailer. host. Tire kicker: A customer who asks a travel agent for recommendations or quotes but who never actually makes a booking. Travel counselor: An alternate term for travel agent. often included as an element of a tour.39 TAAD: Travel agent automated deduction. TO: Tour order. vouchers. Transfer: The transportation of a passenger between two points. Tourist trap: Derogatory term for any attraction appealing to tourists but considered to be in bad taste or to give poor value for the money. or services to a company. Tour operator: A company that assembles the various elements of a tour. . A person with specific knowledge of the travel industry hired on a contract basis to provide advice. Ticket: A formal travel document representing a contract between the traveler and the supplier. Tourist: A leisure traveler. such as from the airport to a hotel or vice versa. Tours typically involve the use of a guide.

Wholesaler rate: A non-commissionable rate for a product such as a hotel room that is extended to tour operators and packagers. XO: Exchange order. Accountable manual documents: Blank ARC ticket stock used to hand-write tickets. ADR: Average daily rate.40 Travel partner: A travel supplier that participates in a frequency marketing program operated by another travel supplier. such as a letter of invitation from an approved organization or a receipt for confirmed bookings. a tour operator. Visa: A document or. when validated by a travel agency. any journey of more than 100 miles from a person's home. travelogue: A documentary film or video extolling the attractions of a specific travel destination or group of destinations Trip: In the travel industry. a stamp in a passport authorizing the bearer to visit a country for specific purposes and for a specific length of time. Trave log. required by a foreign government before a visa will be issued. Accountable document: Any piece of paper that. has a monetary value and which must be accounted for to the ARC. Weather tourist: A person who travels to view meteorological events such as hurricanes and tornadoes. regardless of whether an overnight stay is involved Vendor: In the travel industry. . FAQ Accounts Account Executive: Person responsible for management of office. Visa expediter: A person or company charging a fee to procure visas another travel documents Visa support: Any documentation. more frequently. Wholesaler: Any company that sells to retailers as opposed to the general public. any supplier of travel products or services.

over a period of time. Net amount: The amount due to supplier after the commissions had been deducted.resavenue. Net rate: These are rates with commission deducted at source. Fortnight: A period of two weeks Invoice: A business document detailing goods or services provided and requesting payment.html http://www. Used to offset the cost of acquiring the asset.com/faq/tits. Depreciation: In taxation.41 Commission: A percentage of a sale price paid to a salesperson as payment for making a sale.personal-assistant-tips.corporatetravel.in/mice.com/Faqs-on-tours.aspx http://www. such as machines used in a business. a deduction taken to account for the decline in value of assets. Service charge: A fee charged by travel agencies for providing non-commissionable services. Net profit: Profit after all expenses has been taken into account. TAC: Travel agency commission.jsp . Depreciable asset: Any property owned by a business that is subject to depreciation for tax purposes.pdf http://www.co. References Internet http://www. CRN Cash refund notice.com/support-files/corporatetravelplanningchecklist.mysiatravel.

42 http://click2travel.php Training .in/K_About_us.

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