SUBMITTED TO: Anjali Khanna(HOD)

Table of content

1. 2. 3. a. b. c. d. 4. a. b. c. 5. 6. 7. 8. 9.

Acknowledgement Overview of India tourism industry. Different sectors of tourism industry in India Tourism and hospitality industry Structure of the industry Tourism policy Other government initiatives Future outlook Medical tourism industry Rural tourism industry Eco tourism industry Travel industry Forms of travel Tour operator Inbound tour operator Job of domestic tour operator

10. Sources of income of a tour operator 11. Outbound tour operator 12. Check list for International Tourist a. b. c.
At the time of reservation Visa FOREX

13. Corporate travel a.
Corporate travel check list

14. MICE (Meetings, Incentives, Convocation and Events)

3 a. b.
Organizers check list Meeting and Events check list

15. Introduction to company 16. Company’s profile 17. The management 18. Mission, Vision and Values 19. Unique selling point 20. Services 21. Procedure for hotel reservation 22. Research methodology a. b. c. Objective Scope of study Facts and findings

23. Frequently asked questions

ACKNOWLEDGEMENT First of fall I would like to thank the Director of Click2Travel.in for giving me the opportunity to do my two-month project training in his esteemed organization. I am highly obliged to Mr. Siddharth Jain for granting me to undertake my training at Click2Travel.in.I express my thanks to all team members under whose able guidance and direction, I was able to give shape to my training. Their constant review and excellent suggestions throughout the project are highly commendable.


Introduction to Indian tourism industry Indian Tourism Industry is the major service industry in the country. The prime authority for the development, management and promotion of tourism industry in India is the Ministry of Tourism which also runs the Incredible India Campaign.

Overview of India Tourism Industry Tourism in India contributes around 6.23% of the national GDP and is responsible for generating 8.78% of the overall employment in India.

As of 2008, the Indian tourism industry generated about US$ 100 billion and around US$ 275.5 billion of revenue is expected to be generated by 2018.

The growth rate has been expected to be 9.45% annually.

Figures of 2009 indicate that around 5.11 million foreign tourists visited India that year, mostly coming from the USA and UK and domestic tourism touched high figures of 650 million. The highest share was taken by the states of Andhra Pradesh, Uttar Pradesh and Tamil Nadu.

It collaborates with various Central agencies.  Different Sectors of Tourism Industry in India the different sectors of the Indian Tourism Industry are enlisted below: Tourism and Hospitality Industry A brief: The Indian Tourism Industry has registered a remarkable growth both in the volume of foreign tourists and the overall revenue compared to the International Tourism Industry.5  Rajasthan. Indian hospitality industry's excellent growth has been primarily due to the following reasons    Strong GDP performance Developing stronger ties with nations all across the world Encouraging foreign investment Structure of the Industry . Tamil Nadu. Union Territories and thus promotional policies and programs for the tourism sector are defined. State Governments. Maharashtra. The Ministry of Tourism formulates and regulates the national policies for the promotion of the tourism sector. Delhi and Uttar Pradesh remain the favorite destination among the tourists. The World Travel and Tourism Council (WTTC) have counted India and China as among the fastest growing tourism industries over the span of next 10-15 years.

Maharashtra. Gujarat.  Future Outlook The hotel sector is expected to register a positive growth in the next few years. The states of which the villages have been identified are Himachal Pradesh. Karnataka. The Government of India is expecting to generate Rs. . Tourism Policy  The National Tourism Policy was prepared in the year 2002. Rajasthan and West Bengal. 8. Kerala. Tamil Nadu. The Hotel sector has registered a faster growth than the GDP since the last few years. Madhya Pradesh. With years passing by India is becoming a top priority for medical tourism. Orissa.  Atethie devo bhava: (guests are equal to God) this policy by the Government aims to make the common people aware who come in contact with the tourist.  Incredible India: Under this policy the Government carries out its promotional activities through various marketing programs.500 billion to GDP by 2020. Medical Tourism Industry This is one of the highly growing sectors of the Indian Tourism Industry.6 The hotel industry is an important division of the Tourism Industry. It contains the following policies      Target tourism as a major sector for economic growth Focus on domestic tourism Position India as a global brand for tourism Develop integrated tourism circuits Tourist friendly visa process Tax rates rationalization in the hospitality sector Immigration services   Other Government Initiatives 31 villages have been recognized by the Ministry of Tourism. Sikkim. Bihar. Government of India to be developed as tourism hubs. Assam. as it provides quality health treatment at cheaper costs compared to the treatment costs in the USA and other developed nations. Advantages India offers the following advantages when it comes to medical treatment and facilities:  The treatment costs are comparatively 30% lower to that of Western countries and also the cheapest in South-east Asia.

which will. orthopedics. a business of $2. The sector is expected to generate an annual growth of 30%. .  Infertility treatments cost almost 1/4th of that in the developed countries and services include modern assisted reproductive techniques. Chest X-ray. and a full range of Assisted Reproductive Technology (ART) services. cancer risk markers. as reported by the Confederation of Indian Industry (CII). coronary risk markers. audiometric. make it a Rs. cosmetic treatments and many others. Alone from Rajasthan. Even without any promotional programs for developing rural tourism. comprehensive physical and gynecological examinations. It has the prime objective of promoting tourism by maintaining the nature as it is and promoting the conservation of wildlife and their habitats. joint replacements. This sector has got quite a high number of tourists specially those who have an attraction for the rural ways of life. innumerable tourists across the seas visit the villages in Rajasthan. doctors etc have a good command over the English language which makes it easier for the tourists to communicate with them  Indian hospitals offer excellent medical facilities in cardiology.7  The medical staff. 12 lead ECG. such as IVF. Tourism projects have been launched by the Union Tourism Ministry in collaboration with the UNDP.Tourism is a very responsible form of tourism which encourages sustaining ecological balance and also leading to ecological development. which has given US$ 2. Spiritual Tourism Industry India has numerous spiritual destinations which makes India a hot spot for spiritual tourism industry. 9.5 million for the project. high strength MRI etc are some of the medical services offered in India. Future Estimates for the Medical Tourism Industry This sector has immense potential and by 2012. Eco-Tourism Industry Eco. Spiritual tours organized for the tourists all across the country give the tourists an insight into the religiously rich culture of India. gold standard DXA bone densitometry. 2D echo Color Doppler.500-crore industry by 2015. body fat analysis.3 billion has been estimated to come up. Rural Tourism Industry Rural tourism industry reflects the rural civilization and culture followed in rural India which is rich in arts and crafts. spirometry. Gujarat and South India every year. in transplants. handicraft exported amounted to about INR4 million in the year 2009.  Full body pathology.

meals etc. Road. The travel sector covers the following sectors    Transportation services (Rail. airport transfer. air). Sightseeing. Accommodations along with meals if necessary. Road travel: It is the most popular form of travel and includes various modes such as personal automobiles. Airways) Hospitality services (including accommodation in hotels and resorts) Destination Forms of travel  Ship travel: Sea travel has largely been replaced by faster means of travel such as automobiles and airplanes. These can include hotel reservation.    Tour operator A company that assembles the various elements of tours is known as a tour operator. due to its speed and coverage.     Travel (rail. Air Travel: It is the most popular form of international travel. leisure and business travelers. Rail travel: the popular forms of rail travel include inter-city trains. The elements of tours consist of. road. sea. Ship. . tours of the areas. However it is still used for small trips and leisure cruises. Travel services (transfer to and from the destination). Travel operators are mainly of two kinds that is   Inbound tour operator (domestic tour operator) Outbound tour operator Inbound tour operator An inbound tour operator is simply a company that makes travel arrangements for arriving tourist from other countries or tourist from within the country. buses and taxis.8 Travel industry The travel industry caters to recreational. transit trains and high speed long distance trains.

These are the tours booked by the companies for their employees through tour operator.  Incentive packages. Outbound tour operator An outbound tour operator is a company which makes travel arrangement for the people of their country to some other country. Type of Accommodation. Duration of Travel. etc on your behalf. The tour operator of the destination country negotiates the rate with the hotel. Once the client has agreed for the package. etc). Such as the Destination selection. Job of domestic tour operator    Identify itinerary (it include everything from sightseeing. Commission from hotels can vary according to the hotel policy. Sources of income of a tour operator     Service charge. meals etc. Commission from package tour holidays. Commission from sales (not much these days from airlines). You are an inbound operator if you make arrangements for people who are arriving in India for a visit. That is to say that one tour operator is of the company from where the tourist belongs and the other where the tourist wants to visit. In outbound tours two or more tours operators are involved. and then makes a detailed itinerary. then the Tour operator customize and pass on the package detail to the client by adding up his margin in it. tours of the areas. accommodation. Outbound Tour operator in India takes the requirement of a customer in detail . let us say that you are a tour company that is located in India. These can include hotel reservation. air). .9 For example. travel agency. road. airport transfer. After this he coordinates with his counterpart: The Agent at the destination and work out the cost inclusive of all the necessary elements of the tour. sea. transportation cost etc. No of adults and children traveling etc. The Outbound Agent in India confirms all the arrangement of as per the itinerary with the destination tour operator. After that he sends the package detail to you that is hotel cost. Interest. Short listing of hotels according to the client requirement. Help in arranging transportation for the client (rail. You are an outbound tour operator if you make arrangements for people who want to visit some other country. For example let us say that you are a tour company that is located in India.

Make arrangements for transportation. tourist attraction and recreation. visa and certificate of vaccination) and currency exchange rates to international travelers. . required papers (passports.   Provide information on custom regulation. hotel accommodation.  To collect information on departure and arrival time.10 Work of a travel agent   Give advice on destination. tours and recreation. fares and hotels ratings and accommodations. Advice on weather conditions. car rentals. restaurants.

11 Check list for international tourist Operational Guidelines . . Example Mr.Satinder Singh  Check Validity – In most cases passport should be valid for at least six months from the date of departure from the destination country.  Names given by client should match the name as on their respective passports.  Check on the Travel Insurance requirements. then we should also ask him where he is going to stay. Special Request and advise him on Change/Refund/No-Show Clauses. Travel insurance. and if we can offer him hotels/ transfers/ Forex / travel Insurance.  Visa Status – Check if there is enough time available to obtain Visa. Inoculations. E.g.  In view to generate additional revenue.  A Child should have name of the accompanied parent on his/her passport.  In view to provide Best of Services. you must check and offer on the services he is not buying from us.International At the time of reservations. Forex. you must check on Seat /Meal Request. if he is only buying tickets from us.  Take complete name.

Belgium. The 15 Schengen countries are: Austria.  If it’s Schengen Visa.  Covering letter from the applicant on company's / personal letterhead stating his name. Canada. Countries like USA.  Foreign Exchange endorsement / Copy of Credit cards. you may enter one country and travel freely throughout the Schengen zone. UK. Greece. designation. (OR) * Please Log on to Visa pages online to find out details. Luxembourg. Iceland. so take care when dealing with such itineraries.  Tour Confirmation & Hotel Confirmation. Medical Requirements : *As Applicable Visa Fee Time Taken : *As Applicable : *As Applicable * Please check directly from Embassy or its website for correct info. ensure you apply visa to the country of first port of arrival. Germany.  Check Nationality .If passport holder other than Indian.  1 Visa application form duly filled in and signed. With Schengen visa. different regulations apply.  2-4 recent passport size color photographs with white background and on Kodak paper only.12 Visa  There should be enough pages available for Visa (2 pages for one visa required)  Check the Passport’s Place of Issue – as embassies do not accept applications of passport issued out of their region. Netherlands.  Detailed Tour Itinerary.  Income Tax paper for the last 3 years. and Australia have stringent norms. France. Norway. .  Original Bank Statement for the last 6 months. Finland.  Standard Documents required  Passport with validity of more than six months. purpose and duration of visit. Denmark. Italy. Spain and Sweden. Portugal.

Always check the current rate of Exchange before you accept the payment.13 In case passenger availing Visa on arrival. Example 1USD = INR 46. then to safeguard yourself. so be careful when accepting currency notes. There is lot of duplicate currency floating in the market. If not able to identify them.85. What is Selling Rate? Rate at which the Bank or Forex Dealer sell currency. please check requisite documents including passport size photographs to be carried along. FOREX  Always advice passenger that the payment due would be calculated as per ROE on the date of payment made. TC / Cash currency rates may differ. . note down number of each currency note.    What is Buying Rate? Rate at which the Bank or Forex Dealer buy currency. so please check from your Bank/ Forex Dealer. Example 1USD = INR 45.10.

Consider obtaining a second passport for convenience if the traveler is a frequent flyer. Health Advisories Passport Check validity of traveler’s passport – passports should be valid for at least 6 months after date of arrival in destination country. or use the  Link below to find visa requirements by country. Which are as follows?    Airlines expense Hotel expense Food and beverages expense  Transportation expense CORPORATE TRAVEL CHECKLIST Travel Advisories Check for travel advisory warnings before booking flights. Remember that an inoculation certificate may be required when applying for a visa. Inoculations Make sure inoculations are completed as soon as possible because inoculations can take several weeks to become effective. There are basically four expense categories for corporate travel.  . Both passports will be simultaneously valid.14 Corporate Travel Corporate travel is the people travelling for purpose related to work from one country to another or from one place to another within the country.  Export license(s) Find out if a trade license/permit is needed.     Visas Check the embassy/consulate’s website for visa requirements. instructions and forms.

e.  insurance requirements  Find out if chauffeur drive is required because of country regulations  Verify location of collection/drop off point  Find out if corporate vouchers are available  Find out if maps are provided Taxis/Courtesy Car  Note pickup time and exact location of collection point  If driver will be carrying a sign. breakdown cover. and any extras such as satellite navigation. compare prices using a flight comparison website like Expedia. make and model of car. Flights Compare prices using a flight comparison website Check travel policy for traveler's approved class of travel Before booking. standard. keep a record of traveler’s registration no.co. . incoming/outgoing fax/voicemail) Specify the type of room required (i. etc) Specify smoking/non-smoking preference Check if customer parking is available Note booking reservation number Send traveler's flight details to hotel upon confirmation Request that the room is held for late arrival (arrival after 1800 hrs). Obtain tickets/boarding pass in advance if preferred Hotel Check hotel reviews Make sure the hotel has service amenities (i. single occupancy double. dietary requirements. find out what the sign will say.15 International Driving license Find out if an international driving license/permit is required.uk Be aware of time zone impact on date/time of arrival Check traveler’s seating preference.                Translator/escort  Check with the applicable tourist board for translators/escorts Hire car  Find out what type of hire car the traveler prefers (subject to travel policy).e.  Note the driver’s mobile number Trains  Note train times  Obtain train tickets  Find out if seat reservation is required  Find out if connecting train(s) leave from the same station  Get directions from station to venue Driving/Car parking  If possible. and air miles details. garage. Wi-Fi. if applicable. luggage capacity. air conditioning.. mechanic. manual/automatic.

company name. reservation no. address. model and color of car. advice on local etiquette  Extra copy of the itinerary for his household  Contact details of others travelling to the same meeting  Area map (Google maps) and map/directions to venue. room reservation no. envelopes)  Business cards (with reverse side in country specific language)  Meeting papers  Weather report for week ahead  Advice on dress code for events  ‘Hints for Exporters’ booklet  Hardcopy of diary for the travel period  Photocopy of passport/important docs/credit cards  Country specific information. of overseas contacts  Hire car collection/drop off time. telephone no. phrasebook.  Airline terminal no. provide traveler’s registration no. contact details. Health insurance cover  Make enquiries about health insurance Spending Money Worldwide Restaurant Search Itinerary Include the following details  Name and location of airport  Date of travel. address. flight nos. station.. make. fax no. contact/account details (name written on sign)  Train times. rail enquiry desk no.  Taxi pickup times. name. guidebook. hotel. platform. for all arrivals and departures  Hotel arrival time. check-in times.16  Check if international breakdown cover required?  Find out if you need to reserve a parking space  If parking is arranged at client’s premises. hire car pickup/drop off location  Details of local currency and suggested daily budget . compliment slips. Travel Pack  Passport  Inoculation certificate  Flight Tickets/boarding pass  Hotel booking reservation number  Travelers cheques  Car rental voucher  Train tickets  Insurance documents  Stationery (headed paper. flight times..  Timing/location of meetings and entertainment  Name and telephone nos..

Incentive tourism is usually undertaken as a type of employee reward by a company or institution for targets met or exceeded.17 MICE = Meetings. Conferences. The acronym MICE are applied inconsistently with the “E” sometimes referring to Events and the “C” sometimes referring to Conventions. Incentive tourism is usually conducted purely for entertainment. a profession. MICE tourism is a specialized area with its own trade shows (IMEX) and practices. and Exhibitions. such as a hobby. often several years. perhaps with the exception of Incentives. or an educational topic. . Incentives. MICE are used to refer to a particular type of tourism in which large groups planned usually well in advance are brought together for some particular purpose. or a job well done. MICE tourism is known for its flawless planning and demanding clientele. MICE tourism usually consists of a well planned agenda centered on a particular theme. This process of marketing and bidding is normally conducted well in advance of the actual event. rather than professional or educational purposes. MICE events are normally bid on by specialized “convention” bureaus located in particular countries and cities and established for the purpose of bidding on MICE activities. Unlike the other types of MICE tourism. Most components of MICE are well understood.

Conventions: A gathering of people to meet and discuss similar issues and activities in a large setting. The source of income is by charging 5% to 10% on the total bill.18 Meetings: it is designed to bring to bring people together for the purpose of exchanging information Incentives: It is a trip that is planned by a company to reward their employees for outstanding services in their desired field. . Exhibitions: An event design to bring together people in the specific industry or closely related industry to come together to show case their product or services to a group of attendees.

with their own cars or is their transportation specially arranged? Facilities • • • What kind of facilities will you need: main meeting room. exhibition. technology Furniture • • • • • • • Short informative sharing event or information bulletin: rows of chairs All-day seminar or longer: classroom set up (tables and chairs) Training or workshop: group work tables (4–6 people per table) Meeting: conference table (max 20 people per table) Training event or meeting: U-shaped table Evening event or get-together: cocktail set-up (buffet and bar tables) Festive dinner party: banquet setting (8–12 people per table) Technology • Take note of the size of the space: is the PA loud enough. ease of concentration Nature of the event • • • Is the event one-off or a series of events? Calm of nature. acoustics. experiences or an urban meeting? Homely and cozy or classy and stylish? When planning your schedule • • Will your guests arrive from near or far? Will they arrive by public transport. accommodation? Can you move from one space to another conveniently and quickly? Soundproofing. air conditioning. atmosphere. auxiliary spaces. furniture. dinner. lunch. is the projector bright enough.19 Organizer’s checklist Location • • Accessibility: is the meeting location easy to reach? Environment: comfort. spaces for group work. will you need cameras and screens? .

own staff and meeting location staff Quality and responsibility • • Quality of the meeting arrangements: quality standard certificates. or encourage guests to stay longer? Timing and schedule: how hungry are the participants. video recordings? Will you require professional help with planning or technical support during the event? Catering • • • • • Nature of the event: working meeting or a party? Participants: gender. materials. personal security arrangements (for speakers or participants) Information Security: spaces. seasonal. quality of technical execution Required IT solutions: open/closed network. heating. make an impression. suspended items and installations. luxury? Trends • Decoration and presentation: neutral. following a theme or a corporate image? Security • • • Security of the site: fire safety.20 • • • • Visual aspects: lighting technology. visual planning and projectors. standards for the operations Responsibility of the meeting location: recycling. and how much time do you need to reserve for eating? What message do you want to convey: health-consciousness. air conditioning. nationality. webcasting and recorded files Are you looking for interaction: voting facilities. lighting . status What is the aim of the catering: to satisfy hunger. security officers. access control Personal safety: first aid.

Can you be flexible on dates?  Where do you want it to take place? (Consider parking. (Develop a relevant media contact list)?  Do you need to insure the event? Determine   Preferred dates. of guests/delegates. And available optional dates.to you. .  When do you want it to take place? (Remember to check dates for other events).  How long would your event be?  Do you need to attract guests/delegates by PR. No. transportation.)..)?  Whom do you want to attend? Estimate no. times).  What is your budget? (Can you get extra funds if needed? Could you get sponsors.  What will the guests/delegates gain from participating?  Who will be the members of the planning group/event committee?  Who is the decision maker(s)?  Who will be there to help on-site?  What do you want to happen? (Work out a preliminary program/agenda). accessibility for disabled etc.21 Meeting & Event Check List For Big Meetings & Events At the very start Define  The purpose and objectives of the meeting . seating format and size of meeting rooms and other facilities needed each day (incl.

dinners. A rough draft of the program. . smoking etc. Type of guests/delegates. exhibition. Book the event venue(s) and main services Consider the need for printed material and prepare a timeline for producing it. Invite speaker Prepare invitations. Any other relevant information.g. receptions etc.) on the response form. Inspect the considered event venue(s). State your preference packages &/or itemized rates. Any special requests (e. and standard of bed rooms each day. Allow the guests/delegates to note their individual requirements (dietary. No. stage). When you need the offer. Consider the offers received:  Which facilities will best accommodate your event?  Which will best live up to the expectations of the guests/delegates?  Who will be the best partner to work with?  Which venue best meets your budget. Budget.22          Need for breaks. lunches.

Hold a pre-event meeting with your venue contact to go through the programmed. Remember to note special requests (VIPs etc.g. of meetings rooms. Confirm guests/delegates participation. Send rooming list to the hotel. Check and order speakers' technical equipment requirements.       . what happens if one of your speakers falls sick?) + prepare contingency plans Invite guests/delegates. Order gifts and amenities. Consider the unexpected. Prepare your event budget.23 3 months prior to the event  Update your reservation (no. Check and order speakers' for transportation requirements.). for copying/production of handouts).    1 month prior to the event   Choose and confirm catering and menus Check development of speakers presentation (Remind speakers of presentation due dates.). Prepare press release for your event. (Updating minimizes your cancellation/reduction costs). Start preparing a scenario (to do list with responsible persons assigned).     Order signs and printed material. guests/delegates etc. (E. bed rooms. Check budgets from similar meetings to ensure that all is included. Finalize of printed material production.

Aim at getting to bed early . are on-site. Confirm all deliveries and pick-ups. contact telephone list etc.         Upon arrival at the venue / 1 day before event    Hold a pre-event meeting with your venue contact to go through the programmed. Send out your event press release.just in case. helpers etc. Prepare a staff briefing kit (programmed. scenario. Make sure that all greeters. If you are using your own AV. briefed and ready to go During the event  Relax.(advise the hotel to expect the material) Make arrangements to return material to your office after the event. smile and have a great event! After the event .).24 One week prior event  Send material to arrive at the hotel 48 hours before your arrival. Advise the event venue (and other relevant suppliers). who has the authority to sign bills and order any extras. Personally check that all material has arrived and is in good condition.and get a good start! 1 hour before event   Check all event rooms. check that it functions and that you have all necessary cords. plugs etc. Check and order speakers' technical Prepare a master copy of all your printed material to bring with you . Call up contacts to get confirmation of coverage. Prepare name badges.

Make notes for the next event. sponsors. Check the invoice. Fill out the event evaluation form. Pay the invoices from suppliers.25  Meet with your venue contact to review the event. staff etc. (Present you feed-back and feedforward).      . Send thank-you notes to the speakers.

They assist the customer in making their package tours according to their requirement. They provide their customers with complete travel solution. . and computer networking and computer reservation system to meet up the demand of their clients.in one of the India’s travel company was started in 2008 by Mr. They act as a facilitator in getting tours.in is located in Darya Ganj. The office is well equipped with the external and internal communication system. Siddharth Jain.26 Introduction to the company Click2travel. fax. Click2travel. New Delhi. Company’s Profile Click2travel. being effectively maintained wit telephone. The office of Click2travel.in is an online travel company catering to the travel as well as to the hospitality industry. Beside that they also assist their customer in booking the hotel of their choice and try to provide the best alternative choice to the customer. It is run by a team of young and energetic professionals fully conversant with modern day’s travel trade and its practices that have background with various travel agencies. groups and corporate events organized along with both air and ground transportation reservation done. internet.in is an IATA recognized agency in India.

A thorough professional and a perfectionist. American Embassy Travel Management Centre. IT Companies & Travel Companies. American Express and Carlson Wagonlit. They are our technology partners.in her team is constantly striving for a 99% client conversion rate. which provides us e-business solutions and application management services to keep our operations sailing smoothly. Retailer. which in turn brings in a more than 100% satisfied customer that keeps coming back with all their travel needs and plans. be it operations. sales or business development. Kamyab InfoTech PVT Ltd Click2travel. .in. Shalini started a successful offline Tour Operator Company in the Year 2004. Siddharth is skilled in all fields of the trade. Shalini Jain .in is developed through Kamyab InfoTech.Founder Director Siddharth Jain. Financial Institutes.27 The management Siddharth Jain . the founder of Click2Travel. He is well versed with the challenges that the world of hospitality has to offer. headed by Mr. Shalini has been in the industry for 11 years and has worked with multi-nationals like Holiday Inn. She is the operational head of Click2Travel. Their industry experience extends to providing solutions to several key industries such as the Banks.Director She has vivacious personality full of positive attitude and proficient in nature. Air Sahara & Journey mart. BTI Sita. Siddharth has an impressive knowledge of the field which he has gained over a decade and work credits with companies like Carlson Wagon Lit. Kamyab InfoTech is IT Solution Company based in New Delhi and Mumbai.in has passionately created an online travel service Click2travel. Stores & Super markets. Neeraj Jain.

           Hotel reservation services Leisure trips Luxury Cruises Tour packages within India Tour packages outside India Car rental services Corporate/incentive tour Airlines deals Tailor made vacations Religious tours Conferences and incentives . corporate. Communication route is simplified. Services Click2travel.28 Mission. be ethical and trust and respect each other Unique Selling Point    To customized travel packages as per client requirement. Vision and Values Mission: To push the leading edge of travel and give the added value of services to our guest. Values: To create value for guest. The company also organizes group tours and tries to give its customer the best value of their money. To make hotel reservation according to the customer will. tour packages. incentive tour packages etc. The cost effective and well organized tour packages are sure to satisfy their customer. They try to keep their client with updated information about the hotel reservation. The company ensures that their customer is offered with the best of the Hospitality.in is a coming up Travel Company in India which provides its client with a wide range of services. Vision: To be among the top travel agency in the country.

If the rooms are available ask for the various packages that are offered by the hotel along with their rates.29 Procedure for hotel reservation           Call at the hotel room reservation. . Check the availability as per the client requirement. Typically. Also ask if the rate is inclusive of tax or they are extra. Also ask for extra bed cost if required. agents receive a 10% commission on booking in hotels where as it can vary depending upon the hotel policy. Then ask for the Travel Agent Commission. After that give the best hotel reservation price to the client and once he/she has confirmed the booking ask him to message the conformation on yours email id. Ask for the child policy of the hotel. Greeting the person and asking his or her name. If the travel agent has a tax deduction certificate then 10% tax would not be deducted from the travel agent commission where as if they don’t have it then the hotel deduct 10% amount from the agent commission. After all this is done say thank you.

The company also has tailor made packages for its clients. How to make itinerary and to modify it according to the customer need. hotel booking and Airline reservation and how to organize and modify the plan according to the customer need. Facts and Findings     The company mainly deals in outbound tours. . Scope of study While working with Click2trave. I got to work on the room reservation for our client.in as a trainee I got to learn how to make itineraries. The company also deals in group tour. Company also deals in hotel booking and air deals. to do air ticket billing on Yatra software and to handle the customer queries. Also in the beginning of my training I got to work on a project luxury resort which is going to open at the region of Dehradun the capital of Uttrakhand.30 Research Methodology Objective   To understand what customer wants in their tour packages.

lunch and dinner are included in price. breakfast.64% where as for international air ticket it is 1. lunch/dinner is included in price American plan (AP): in this plan room. .  What is VISA service tax charge and how it is applied? VISA service tax charge is 10. breakfast. Hotel  What are different types of meal plan and what all things it contains? There are four different types of meal plan that is European plan (EP): in this just the reservation of room is involved in price Continental plan (CP): in this plan room and breakfast is included in price Modified American Plan (MAP): in this plan room.30% and it is applied on service charge.24%.31 FAQ of accounts department  What do you mean by TDS? TDA means Tax Deduction at Source  Is TDS different TDS is 10% on commission  What is the service tax on airlines ticket? For domestic air ticket the service tax is .

as a check. Check-in time. rooms. Buffet: A serve-yourself meal featuring several choices in each course. or other documentation or identification. Check-out: A procedure whereby a hotel guest formally leaves the hotel and settles his or her bill. To void. repairs. Amenities: The facilities and features of a property. In hotels. Bed and breakfast. American plan: A meal plan at a hotel or resort in which three meals a day are included in the price. while next to each other. Availability: The current inventory of seats. Check-in: A procedure whereby a hotel guest is registered as having arrived. Complimentary: Free.32 FAQ hotels Accommodation: any room sold to a customer Adjoining rooms: Hotel rooms which. and so forth. To indicate an item has been processed. as a reservation. Include all three meals and all taxes. All inclusive: One price covers all listed elements of the package. 2. usually a hotel. Cancel. usually upon payment of a penalty. sometime referred to as full American plan. Check-in may require the presentation of payment. have no connecting doors. APAI: American plan All Inclusive. a provision which allows for cancellation by one of the parties. Sometimes referred to as Full American Plan. cabins. without charge. Basis two: Another term for double occupancy. the number of rooms actually available for use on a given day. Check-out time. Cancellation penalty: An amount deducted by a supplier from a refund of prepaid funds when a reservation is cancelled. the earliest time at which a room will be available. Cancellation clause: In a contract. AP: American plan is a meal at a hotel or resort in which three meals a day are included in the price. Available rooms: In a hotel. . In hotels. eliminating rooms not available due to damage. reservations. the latest time a guest may leave without being charged for another night's lodging. etc that can be sold or reserved. B&B: n. 1.

Modified American plan: A hotel rate that includes two meals daily. . MAPAI: Modified America Plan. Accommodations that do not include meals FAP: Full American plan. Double-double. In-out dates: Dates on which a guest arrives and leaves. apartment. MAP: Modified American plan includes breakfast and one major meal and all taxes. A hotel room with two double beds sometimes called a twin double. Twin: A hotel room containing two single beds. includes breakfast and one major meal and all taxes. etc economy class.33 Confirmation: The official acceptance of a booking by the supplier CP: Continental plan includes only breakfast. Invoice: A business document detailing goods or services provided and requesting payment. double occupancy. Tariff: A schedule of fares or prices. Inclusive rates: Room rates that include tax. Double occupancy rate: The rate charged when two people will occupy a room. PPDO: Per person. EP: European plan. usually breakfast and dinner. Twin-double: A hotel room with two double beds sometimes called a double-double. suite. CPAI: Continental Plan includes only breakfast and all taxes.

as of an airline ticket. more loosely. Commissions are calculated on the base fare. Conditions: Rules pertaining to this air fare.or three-digit indicators that identify specific airlines in CRS systems. Domestic fare: Fare charged for travel within a country. all such unique indicators. CT. Bulk fare: A fare available only when buying blocks of seats. Add-ons: Extra flight at extra cost Amendment: Changes to your booking. . F: First class Fare: A paying passenger on a plane. Circle trip. Child: Person 2-11 years. also called a domestic carrier. as a reservation. the unique two. Carrier: Refers to the name of the airline you are travelling. C: Business class Cancel: To void. CNL: Cancel. Class: Letter used to book your flight reservation. APT: Airline passenger tariff Availability: The current inventory of seats that can be sold or reserved. Code share: Flight operated by another airline.34 FAQ for air lines A: First class discounted Airline codes: Specifically. B: Coach Economy discounted Base fare: The fare. including those that identify airports. D: Business class discounted Domestic airline: An air carrier that provides service within its own country. before tax has been added.

Normal fare: An airline fare for a completely unrestricted ticket. Net fare. One-way trip: Any trip for which a return leg has not been booked. J: Business class premium Joint fare: The fare charged for travel that utilizes more than one airline. OW: one way journey. M: Coach Economy discounted MPM: Maximum permitted mileage. No show: This occurs when customer or group has made a confirmed reservation and fails to check in. K: Thrift L: Thrift discounted Nominated carrier: The airline you can fly. Mileage: The amount of miles permitted to be flown on an air fare. P: First class premium Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. PNR: Passenger. Inventory: Refers to the number of rooms and specific room types available for sales in a hotel.35 H: Coach Economy discounted IATA: International Air Transport Association. Reference. This fare is agreed on by the airlines involved. net rate: The fare after commission. Q: Coach Economy R: Supersonic . Non-reroutable: No changing of destinations. Name. Open jaw: Fly into one city and out of another city at no penalty. Non-endorsable: No changing of airlines/carriers. the maximum distance you can fly in air miles. Non-refundable: No refund value.

Transit: Stopover and change plane. usually indicating a discounted fare. RT: Round trip. Upgrade: To move to the next higher category. R T Fares: Return journey fares. Rerouting: Changes to flight routing. Stopover: When you leave the airport for more than 24 hours. Unrestricted fare: A higher fare for a ticket offering maximum flexibility. STPC: Airline pays for your accommodation at the stopover. Surcharges: Extra cost involved. Creating two separate tickets for a single journey. usually to obtain a lower fare. as on an airline. Roundtrip: A trip.36 S: Standard Class T: Coach Economy discounted Reissue: Changes requiring a new ticket to be issued. Season: Different times of the year for travel have different fares. Transit visa: A limited-term visa issued solely to allow passage across or through the issuing country's territory. Ticket designator: An airline code. Ticket stock: Blank airline tickets. to a single destination and back. TKNO: Ticket number TKTL: Ticket time limit. V: Thrift discounted W: Coach Economy premium Y: Coach Economy . Split ticketing. Ticket on departure: A ticket that will be picked up by the passenger at the airport. as to upgrade a passenger from tourist to business class.

AVS: Availability status messages. ADVR: Advise as to rate. usually to indicate an on-going relationship. usually for travel agents and other industry personnel intended to acquaint them with a new destination or new procedures. as in tour arrangements. without charge. Briefing tour: A tour. Add-on: Anything optional purchased by a passenger. Inbound operator: A person or company providing inbound services. Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. society. and so forth In-out dates: Dates on which a guest arrives and leaves. Destination: Place to which a person is traveling or a thing is sent. CRN Cash refund notice. Incentive travel: Travel that is given to employees as a reward for outstanding performance. . sightseeing. Client: A term used for a customer. Complimentary: Free. museum admissions. Full service agency location: A branch of an agency that provides customers both reservations and ticketing Inclusive Rates: Rates that include tax. All-in: All inclusive. All inclusive: One price covers all listed elements of the package. as a tour. ADVN: Advise as to names.37 FAQ for travel industry Accreditation: Approval given by various trade associations to a travel agency allowing the sale of tickets and other accommodations. Inclusive tour: A tour package that bundles transportation and lodging along with additional services such as transfers. or culture of a region. COD: Cash on delivery. IATA: International Air Transport Association. Cultural tourism: Travel to experience the arts or history of a location or travel to immerse oneself in the language.

a list of flights. Package: A travel product bundling several distinct elements. such as air travel. Rooming list: A list of guest names and room dates for a group. etc. supplied to the hotel prior to guest arrival. Surface: On land. Often used to indicate a trip of seven days or longer. . as opposed to business travel. regardless of its purpose. TQM: Total Quality Management TA: Travel agent. In an airline booking. may be applied to another trip in many cases. T&E: Travel and entertainment. Outbound: Referring to the leg of the journey departing the city of origin to the destination or destinations. referring to travel over land that does not involve an aircraft. and a hotel. The amount of the ticket. times. Land only: A fare rate that doesn't include air transportation. MAAS: Meet and assist. Leisure travel: Travel undertaken for pleasure. Markup: The sum of money or percentage added to a wholesale or purchase price to arrive at the retail or resale price. A package is distinguished from a tour by virtue of the fact that it combines fewer elements. PPR: Passenger profile record.38 Itinerary: The route of travel. no moneys will be returned should the trip be cancelled. Non-refundable: Of a ticket. in an itinerary. point of origin: Where a journey begins. Supplier: In the travel industry. any company providing travel services to the public. minus a service fee. Also called "personal name record Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. Point of embarkation. Net rate: These are rates with commission deducted at source. Net amount: The amount due to supplier after the commissions had been deducted. a rental car. Service charge: A fee charged by travel agencies for providing non-commissionable services. Passenger name record: A file on a computerized reservation system containing all the information relating to a specific booking.

either as a way of rewarding a purchase or to attract business. Through fare: Fare to a foreign destination reached via a gateway city. Travel agent: Any person who sells travel products on a commission basis. Tour conductor: An employee of or contractor to a tour operator who accompanies and is in overall charge of a Tour documents: A packet of tickets. Tour operator: A company that assembles the various elements of a tour. Tourism: The activity of travel for pleasure. Transfer: The transportation of a passenger between two points. An area of a tourist destination that has become over-commercialized. Travel consultant: An alternative term for travel agent. or escort by groups. Tire kicker: A customer who asks a travel agent for recommendations or quotes but who never actually makes a booking. . Throwaway: Any item given away for free. itineraries. Tourist: A leisure traveler. vouchers. and other information sent to a passenger by a tour company. Tours typically involve the use of a guide. Tour: A travel product in which several elements are bundled together and sold as a unit.39 TAAD: Travel agent automated deduction. TAC: Travel agency commission. guidance. or services to a company. such as from the airport to a hotel or vice versa. Ticket: A formal travel document representing a contract between the traveler and the supplier. TO: Tour order. Travel counselor: An alternate term for travel agent. Tourist trap: Derogatory term for any attraction appealing to tourists but considered to be in bad taste or to give poor value for the money. often included as an element of a tour. Travel agency: Usually used in the travel industry to refer to an ARC-appointed storefront retailer. instructions. A person with specific knowledge of the travel industry hired on a contract basis to provide advice. host.

regardless of whether an overnight stay is involved Vendor: In the travel industry. . FAQ Accounts Account Executive: Person responsible for management of office. ADR: Average daily rate. travelogue: A documentary film or video extolling the attractions of a specific travel destination or group of destinations Trip: In the travel industry. more frequently. Accountable document: Any piece of paper that. Weather tourist: A person who travels to view meteorological events such as hurricanes and tornadoes. any journey of more than 100 miles from a person's home. such as a letter of invitation from an approved organization or a receipt for confirmed bookings. Accountable manual documents: Blank ARC ticket stock used to hand-write tickets. Visa expediter: A person or company charging a fee to procure visas another travel documents Visa support: Any documentation. has a monetary value and which must be accounted for to the ARC. Visa: A document or. Wholesaler: Any company that sells to retailers as opposed to the general public. a tour operator. when validated by a travel agency. any supplier of travel products or services.40 Travel partner: A travel supplier that participates in a frequency marketing program operated by another travel supplier. Wholesaler rate: A non-commissionable rate for a product such as a hotel room that is extended to tour operators and packagers. Trave log. a stamp in a passport authorizing the bearer to visit a country for specific purposes and for a specific length of time. XO: Exchange order. required by a foreign government before a visa will be issued.

mysiatravel.jsp . Net profit: Profit after all expenses has been taken into account. over a period of time.com/Faqs-on-tours.com/support-files/corporatetravelplanningchecklist.com/faq/tits.in/mice.pdf http://www.html http://www.aspx http://www. CRN Cash refund notice. Depreciation: In taxation. References Internet http://www.co. Net rate: These are rates with commission deducted at source. a deduction taken to account for the decline in value of assets. Net amount: The amount due to supplier after the commissions had been deducted.personal-assistant-tips. Used to offset the cost of acquiring the asset.resavenue. such as machines used in a business. Fortnight: A period of two weeks Invoice: A business document detailing goods or services provided and requesting payment.corporatetravel. Depreciable asset: Any property owned by a business that is subject to depreciation for tax purposes. TAC: Travel agency commission. Service charge: A fee charged by travel agencies for providing non-commissionable services.41 Commission: A percentage of a sale price paid to a salesperson as payment for making a sale.

in/K_About_us.php Training .42 http://click2travel.

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