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SUMMER INTERNSHIP FROM (01-06-2011 TO 31-07-2011) COMPANY NAME: CLICK2TRAVEL.IN
SUBMITTED BY: GAURAV KATHAIT MBA (TOURISM AND HOSPITALITY) ROLL NO: A-23 Section: RR1001 REG NO: 11013600
SUBMITTED TO: Anjali Khanna(HOD)
Table of content
1. 2. 3. a. b. c. d. 4. a. b. c. 5. 6. 7. 8. 9.
Acknowledgement Overview of India tourism industry. Different sectors of tourism industry in India Tourism and hospitality industry Structure of the industry Tourism policy Other government initiatives Future outlook Medical tourism industry Rural tourism industry Eco tourism industry Travel industry Forms of travel Tour operator Inbound tour operator Job of domestic tour operator
10. Sources of income of a tour operator 11. Outbound tour operator 12. Check list for International Tourist a. b. c.
At the time of reservation Visa FOREX
13. Corporate travel a.
Corporate travel check list
14. MICE (Meetings, Incentives, Convocation and Events)
3 a. b.
Organizers check list Meeting and Events check list
15. Introduction to company 16. Company’s profile 17. The management 18. Mission, Vision and Values 19. Unique selling point 20. Services 21. Procedure for hotel reservation 22. Research methodology a. b. c. Objective Scope of study Facts and findings
23. Frequently asked questions
ACKNOWLEDGEMENT First of fall I would like to thank the Director of Click2Travel.in for giving me the opportunity to do my two-month project training in his esteemed organization. I am highly obliged to Mr. Siddharth Jain for granting me to undertake my training at Click2Travel.in.I express my thanks to all team members under whose able guidance and direction, I was able to give shape to my training. Their constant review and excellent suggestions throughout the project are highly commendable.
Introduction to Indian tourism industry Indian Tourism Industry is the major service industry in the country. The prime authority for the development, management and promotion of tourism industry in India is the Ministry of Tourism which also runs the Incredible India Campaign.
Overview of India Tourism Industry Tourism in India contributes around 6.23% of the national GDP and is responsible for generating 8.78% of the overall employment in India.
As of 2008, the Indian tourism industry generated about US$ 100 billion and around US$ 275.5 billion of revenue is expected to be generated by 2018.
The growth rate has been expected to be 9.45% annually.
Figures of 2009 indicate that around 5.11 million foreign tourists visited India that year, mostly coming from the USA and UK and domestic tourism touched high figures of 650 million. The highest share was taken by the states of Andhra Pradesh, Uttar Pradesh and Tamil Nadu.
Union Territories and thus promotional policies and programs for the tourism sector are defined. The Ministry of Tourism formulates and regulates the national policies for the promotion of the tourism sector. Indian hospitality industry's excellent growth has been primarily due to the following reasons Strong GDP performance Developing stronger ties with nations all across the world Encouraging foreign investment Structure of the Industry . State Governments. The World Travel and Tourism Council (WTTC) have counted India and China as among the fastest growing tourism industries over the span of next 10-15 years. Maharashtra. Tamil Nadu. It collaborates with various Central agencies. Delhi and Uttar Pradesh remain the favorite destination among the tourists. Different Sectors of Tourism Industry in India the different sectors of the Indian Tourism Industry are enlisted below: Tourism and Hospitality Industry A brief: The Indian Tourism Industry has registered a remarkable growth both in the volume of foreign tourists and the overall revenue compared to the International Tourism Industry.5 Rajasthan.
The states of which the villages have been identified are Himachal Pradesh. Assam. Karnataka. Sikkim. . Tourism Policy The National Tourism Policy was prepared in the year 2002. Medical Tourism Industry This is one of the highly growing sectors of the Indian Tourism Industry. Rajasthan and West Bengal. Future Outlook The hotel sector is expected to register a positive growth in the next few years. Gujarat. With years passing by India is becoming a top priority for medical tourism. Maharashtra. as it provides quality health treatment at cheaper costs compared to the treatment costs in the USA and other developed nations. The Government of India is expecting to generate Rs.6 The hotel industry is an important division of the Tourism Industry. The Hotel sector has registered a faster growth than the GDP since the last few years. Kerala. Atethie devo bhava: (guests are equal to God) this policy by the Government aims to make the common people aware who come in contact with the tourist. Orissa. 8.500 billion to GDP by 2020. Government of India to be developed as tourism hubs. Tamil Nadu. Advantages India offers the following advantages when it comes to medical treatment and facilities: The treatment costs are comparatively 30% lower to that of Western countries and also the cheapest in South-east Asia. It contains the following policies Target tourism as a major sector for economic growth Focus on domestic tourism Position India as a global brand for tourism Develop integrated tourism circuits Tourist friendly visa process Tax rates rationalization in the hospitality sector Immigration services Other Government Initiatives 31 villages have been recognized by the Ministry of Tourism. Incredible India: Under this policy the Government carries out its promotional activities through various marketing programs. Madhya Pradesh. Bihar.
500-crore industry by 2015. joint replacements. doctors etc have a good command over the English language which makes it easier for the tourists to communicate with them Indian hospitals offer excellent medical facilities in cardiology. Full body pathology. spirometry. and a full range of Assisted Reproductive Technology (ART) services. Future Estimates for the Medical Tourism Industry This sector has immense potential and by 2012. Gujarat and South India every year. handicraft exported amounted to about INR4 million in the year 2009. coronary risk markers. comprehensive physical and gynecological examinations.5 million for the project. This sector has got quite a high number of tourists specially those who have an attraction for the rural ways of life. which has given US$ 2. cancer risk markers. Even without any promotional programs for developing rural tourism. Spiritual tours organized for the tourists all across the country give the tourists an insight into the religiously rich culture of India. audiometric. 9. cosmetic treatments and many others. innumerable tourists across the seas visit the villages in Rajasthan. Spiritual Tourism Industry India has numerous spiritual destinations which makes India a hot spot for spiritual tourism industry. Eco-Tourism Industry Eco. The sector is expected to generate an annual growth of 30%. which will. as reported by the Confederation of Indian Industry (CII). Infertility treatments cost almost 1/4th of that in the developed countries and services include modern assisted reproductive techniques. a business of $2. such as IVF. 2D echo Color Doppler. Rural Tourism Industry Rural tourism industry reflects the rural civilization and culture followed in rural India which is rich in arts and crafts. high strength MRI etc are some of the medical services offered in India. Alone from Rajasthan. Chest X-ray. . Tourism projects have been launched by the Union Tourism Ministry in collaboration with the UNDP.3 billion has been estimated to come up. orthopedics. 12 lead ECG. make it a Rs. gold standard DXA bone densitometry. in transplants.Tourism is a very responsible form of tourism which encourages sustaining ecological balance and also leading to ecological development. It has the prime objective of promoting tourism by maintaining the nature as it is and promoting the conservation of wildlife and their habitats. body fat analysis.7 The medical staff.
However it is still used for small trips and leisure cruises. The elements of tours consist of. These can include hotel reservation. meals etc. transit trains and high speed long distance trains. road. buses and taxis. Road travel: It is the most popular form of travel and includes various modes such as personal automobiles. . Rail travel: the popular forms of rail travel include inter-city trains.8 Travel industry The travel industry caters to recreational. sea. Airways) Hospitality services (including accommodation in hotels and resorts) Destination Forms of travel Ship travel: Sea travel has largely been replaced by faster means of travel such as automobiles and airplanes. Travel services (transfer to and from the destination). Accommodations along with meals if necessary. Air Travel: It is the most popular form of international travel. Tour operator A company that assembles the various elements of tours is known as a tour operator. Travel operators are mainly of two kinds that is Inbound tour operator (domestic tour operator) Outbound tour operator Inbound tour operator An inbound tour operator is simply a company that makes travel arrangements for arriving tourist from other countries or tourist from within the country. air). due to its speed and coverage. tours of the areas. The travel sector covers the following sectors Transportation services (Rail. Travel (rail. Ship. leisure and business travelers. airport transfer. Sightseeing. Road.
You are an inbound operator if you make arrangements for people who are arriving in India for a visit. let us say that you are a tour company that is located in India. The tour operator of the destination country negotiates the rate with the hotel. Duration of Travel. Incentive packages. road. Commission from package tour holidays. In outbound tours two or more tours operators are involved. After that he sends the package detail to you that is hotel cost. The Outbound Agent in India confirms all the arrangement of as per the itinerary with the destination tour operator. etc on your behalf. airport transfer. These can include hotel reservation. air). Sources of income of a tour operator Service charge. then the Tour operator customize and pass on the package detail to the client by adding up his margin in it. For example let us say that you are a tour company that is located in India. Commission from hotels can vary according to the hotel policy. After this he coordinates with his counterpart: The Agent at the destination and work out the cost inclusive of all the necessary elements of the tour. and then makes a detailed itinerary. Interest. Once the client has agreed for the package. . accommodation. Job of domestic tour operator Identify itinerary (it include everything from sightseeing. Such as the Destination selection. tours of the areas. You are an outbound tour operator if you make arrangements for people who want to visit some other country. travel agency. Commission from sales (not much these days from airlines). These are the tours booked by the companies for their employees through tour operator. No of adults and children traveling etc. Outbound tour operator An outbound tour operator is a company which makes travel arrangement for the people of their country to some other country. That is to say that one tour operator is of the company from where the tourist belongs and the other where the tourist wants to visit. Help in arranging transportation for the client (rail.9 For example. Outbound Tour operator in India takes the requirement of a customer in detail . etc). meals etc. transportation cost etc. Type of Accommodation. sea. Short listing of hotels according to the client requirement.
. fares and hotels ratings and accommodations. tourist attraction and recreation. required papers (passports. Advice on weather conditions. Provide information on custom regulation.10 Work of a travel agent Give advice on destination. visa and certificate of vaccination) and currency exchange rates to international travelers. car rentals. Make arrangements for transportation. To collect information on departure and arrival time. restaurants. hotel accommodation. tours and recreation.
In view to provide Best of Services. In view to generate additional revenue. if he is only buying tickets from us. . A Child should have name of the accompanied parent on his/her passport.Satinder Singh Check Validity – In most cases passport should be valid for at least six months from the date of departure from the destination country.11 Check list for international tourist Operational Guidelines .International At the time of reservations. Inoculations. Example Mr. Take complete name. Forex.g. and if we can offer him hotels/ transfers/ Forex / travel Insurance. Names given by client should match the name as on their respective passports. Travel insurance. you must check and offer on the services he is not buying from us. Special Request and advise him on Change/Refund/No-Show Clauses. Check on the Travel Insurance requirements. Visa Status – Check if there is enough time available to obtain Visa. you must check on Seat /Meal Request. then we should also ask him where he is going to stay. E.
(OR) * Please Log on to Visa pages online to find out details. Iceland. The 15 Schengen countries are: Austria. Denmark. ensure you apply visa to the country of first port of arrival. purpose and duration of visit. Netherlands. Belgium. you may enter one country and travel freely throughout the Schengen zone. Check Nationality . Italy. UK. Tour Confirmation & Hotel Confirmation. Original Bank Statement for the last 6 months. and Australia have stringent norms. different regulations apply. 1 Visa application form duly filled in and signed. Portugal. Canada. 2-4 recent passport size color photographs with white background and on Kodak paper only. Countries like USA. Medical Requirements : *As Applicable Visa Fee Time Taken : *As Applicable : *As Applicable * Please check directly from Embassy or its website for correct info. Income Tax paper for the last 3 years. so take care when dealing with such itineraries. Luxembourg. Detailed Tour Itinerary.If passport holder other than Indian. . France. Covering letter from the applicant on company's / personal letterhead stating his name. designation. Greece. Spain and Sweden. If it’s Schengen Visa. Standard Documents required Passport with validity of more than six months. With Schengen visa. Foreign Exchange endorsement / Copy of Credit cards. Finland.12 Visa There should be enough pages available for Visa (2 pages for one visa required) Check the Passport’s Place of Issue – as embassies do not accept applications of passport issued out of their region. Norway. Germany.
. Always check the current rate of Exchange before you accept the payment.10. so please check from your Bank/ Forex Dealer. so be careful when accepting currency notes.13 In case passenger availing Visa on arrival. note down number of each currency note. If not able to identify them. What is Buying Rate? Rate at which the Bank or Forex Dealer buy currency. What is Selling Rate? Rate at which the Bank or Forex Dealer sell currency. Example 1USD = INR 45. please check requisite documents including passport size photographs to be carried along. There is lot of duplicate currency floating in the market. Example 1USD = INR 46. then to safeguard yourself. TC / Cash currency rates may differ.85. FOREX Always advice passenger that the payment due would be calculated as per ROE on the date of payment made.
instructions and forms. Which are as follows? Airlines expense Hotel expense Food and beverages expense Transportation expense CORPORATE TRAVEL CHECKLIST Travel Advisories Check for travel advisory warnings before booking flights. . Consider obtaining a second passport for convenience if the traveler is a frequent flyer. Inoculations Make sure inoculations are completed as soon as possible because inoculations can take several weeks to become effective. There are basically four expense categories for corporate travel. Both passports will be simultaneously valid.14 Corporate Travel Corporate travel is the people travelling for purpose related to work from one country to another or from one place to another within the country. Export license(s) Find out if a trade license/permit is needed. Remember that an inoculation certificate may be required when applying for a visa. Visas Check the embassy/consulate’s website for visa requirements. or use the Link below to find visa requirements by country. Health Advisories Passport Check validity of traveler’s passport – passports should be valid for at least 6 months after date of arrival in destination country.
if applicable.15 International Driving license Find out if an international driving license/permit is required. garage. Obtain tickets/boarding pass in advance if preferred Hotel Check hotel reviews Make sure the hotel has service amenities (i. etc) Specify smoking/non-smoking preference Check if customer parking is available Note booking reservation number Send traveler's flight details to hotel upon confirmation Request that the room is held for late arrival (arrival after 1800 hrs). find out what the sign will say. breakdown cover. insurance requirements Find out if chauffeur drive is required because of country regulations Verify location of collection/drop off point Find out if corporate vouchers are available Find out if maps are provided Taxis/Courtesy Car Note pickup time and exact location of collection point If driver will be carrying a sign. Flights Compare prices using a flight comparison website Check travel policy for traveler's approved class of travel Before booking. Wi-Fi. Translator/escort Check with the applicable tourist board for translators/escorts Hire car Find out what type of hire car the traveler prefers (subject to travel policy). mechanic. and air miles details. dietary requirements.e. luggage capacity. keep a record of traveler’s registration no.. manual/automatic. compare prices using a flight comparison website like Expedia. air conditioning.co. Note the driver’s mobile number Trains Note train times Obtain train tickets Find out if seat reservation is required Find out if connecting train(s) leave from the same station Get directions from station to venue Driving/Car parking If possible.e. single occupancy double. make and model of car. and any extras such as satellite navigation. incoming/outgoing fax/voicemail) Specify the type of room required (i.uk Be aware of time zone impact on date/time of arrival Check traveler’s seating preference. . standard.
advice on local etiquette Extra copy of the itinerary for his household Contact details of others travelling to the same meeting Area map (Google maps) and map/directions to venue. Travel Pack Passport Inoculation certificate Flight Tickets/boarding pass Hotel booking reservation number Travelers cheques Car rental voucher Train tickets Insurance documents Stationery (headed paper.16 Check if international breakdown cover required? Find out if you need to reserve a parking space If parking is arranged at client’s premises. room reservation no. compliment slips. contact details.. Airline terminal no. make. flight times. platform. of overseas contacts Hire car collection/drop off time. for all arrivals and departures Hotel arrival time. address. company name.. reservation no. Timing/location of meetings and entertainment Name and telephone nos. hire car pickup/drop off location Details of local currency and suggested daily budget . name. address. Health insurance cover Make enquiries about health insurance Spending Money Worldwide Restaurant Search Itinerary Include the following details Name and location of airport Date of travel. phrasebook. flight nos. check-in times. station. rail enquiry desk no. telephone no. provide traveler’s registration no.. fax no. Taxi pickup times. guidebook. hotel. contact/account details (name written on sign) Train times. model and color of car. envelopes) Business cards (with reverse side in country specific language) Meeting papers Weather report for week ahead Advice on dress code for events ‘Hints for Exporters’ booklet Hardcopy of diary for the travel period Photocopy of passport/important docs/credit cards Country specific information.
MICE events are normally bid on by specialized “convention” bureaus located in particular countries and cities and established for the purpose of bidding on MICE activities. MICE tourism is a specialized area with its own trade shows (IMEX) and practices. Most components of MICE are well understood. such as a hobby. . or an educational topic. MICE tourism is known for its flawless planning and demanding clientele. MICE are used to refer to a particular type of tourism in which large groups planned usually well in advance are brought together for some particular purpose. and Exhibitions.17 MICE = Meetings. rather than professional or educational purposes. The acronym MICE are applied inconsistently with the “E” sometimes referring to Events and the “C” sometimes referring to Conventions. perhaps with the exception of Incentives. Unlike the other types of MICE tourism. or a job well done. often several years. Conferences. Incentive tourism is usually conducted purely for entertainment. Incentives. MICE tourism usually consists of a well planned agenda centered on a particular theme. This process of marketing and bidding is normally conducted well in advance of the actual event. Incentive tourism is usually undertaken as a type of employee reward by a company or institution for targets met or exceeded. a profession.
Conventions: A gathering of people to meet and discuss similar issues and activities in a large setting. . The source of income is by charging 5% to 10% on the total bill. Exhibitions: An event design to bring together people in the specific industry or closely related industry to come together to show case their product or services to a group of attendees.18 Meetings: it is designed to bring to bring people together for the purpose of exchanging information Incentives: It is a trip that is planned by a company to reward their employees for outstanding services in their desired field.
experiences or an urban meeting? Homely and cozy or classy and stylish? When planning your schedule • • Will your guests arrive from near or far? Will they arrive by public transport. atmosphere. technology Furniture • • • • • • • Short informative sharing event or information bulletin: rows of chairs All-day seminar or longer: classroom set up (tables and chairs) Training or workshop: group work tables (4–6 people per table) Meeting: conference table (max 20 people per table) Training event or meeting: U-shaped table Evening event or get-together: cocktail set-up (buffet and bar tables) Festive dinner party: banquet setting (8–12 people per table) Technology • Take note of the size of the space: is the PA loud enough. with their own cars or is their transportation specially arranged? Facilities • • • What kind of facilities will you need: main meeting room. will you need cameras and screens? . furniture. accommodation? Can you move from one space to another conveniently and quickly? Soundproofing. ease of concentration Nature of the event • • • Is the event one-off or a series of events? Calm of nature. is the projector bright enough. spaces for group work. exhibition. lunch. air conditioning. acoustics. auxiliary spaces.19 Organizer’s checklist Location • • Accessibility: is the meeting location easy to reach? Environment: comfort. dinner.
quality of technical execution Required IT solutions: open/closed network. air conditioning. visual planning and projectors. personal security arrangements (for speakers or participants) Information Security: spaces. suspended items and installations.20 • • • • Visual aspects: lighting technology. security officers. status What is the aim of the catering: to satisfy hunger. following a theme or a corporate image? Security • • • Security of the site: fire safety. own staff and meeting location staff Quality and responsibility • • Quality of the meeting arrangements: quality standard certificates. standards for the operations Responsibility of the meeting location: recycling. materials. luxury? Trends • Decoration and presentation: neutral. access control Personal safety: first aid. or encourage guests to stay longer? Timing and schedule: how hungry are the participants. nationality. heating. lighting . webcasting and recorded files Are you looking for interaction: voting facilities. and how much time do you need to reserve for eating? What message do you want to convey: health-consciousness. seasonal. video recordings? Will you require professional help with planning or technical support during the event? Catering • • • • • Nature of the event: working meeting or a party? Participants: gender. make an impression.
. Can you be flexible on dates? Where do you want it to take place? (Consider parking. How long would your event be? Do you need to attract guests/delegates by PR. of guests/delegates. No.. seating format and size of meeting rooms and other facilities needed each day (incl.to you. transportation. (Develop a relevant media contact list)? Do you need to insure the event? Determine Preferred dates. When do you want it to take place? (Remember to check dates for other events). times).). What will the guests/delegates gain from participating? Who will be the members of the planning group/event committee? Who is the decision maker(s)? Who will be there to help on-site? What do you want to happen? (Work out a preliminary program/agenda).)? Whom do you want to attend? Estimate no. accessibility for disabled etc. And available optional dates.21 Meeting & Event Check List For Big Meetings & Events At the very start Define The purpose and objectives of the meeting . What is your budget? (Can you get extra funds if needed? Could you get sponsors.
Any other relevant information. Budget. Book the event venue(s) and main services Consider the need for printed material and prepare a timeline for producing it. No. A rough draft of the program. receptions etc. stage). Type of guests/delegates. Consider the offers received: Which facilities will best accommodate your event? Which will best live up to the expectations of the guests/delegates? Who will be the best partner to work with? Which venue best meets your budget. Allow the guests/delegates to note their individual requirements (dietary. and standard of bed rooms each day. Invite speaker Prepare invitations.22 Need for breaks. dinners. When you need the offer. .) on the response form.g. smoking etc. lunches. exhibition. Any special requests (e. State your preference packages &/or itemized rates. Inspect the considered event venue(s).
Start preparing a scenario (to do list with responsible persons assigned). Check and order speakers' technical equipment requirements. bed rooms. Order signs and printed material. Consider the unexpected. (Updating minimizes your cancellation/reduction costs). Confirm guests/delegates participation. of meetings rooms.). (E. . what happens if one of your speakers falls sick?) + prepare contingency plans Invite guests/delegates. Remember to note special requests (VIPs etc. Prepare press release for your event. Send rooming list to the hotel.23 3 months prior to the event Update your reservation (no. Order gifts and amenities. Check budgets from similar meetings to ensure that all is included. Check and order speakers' for transportation requirements. 1 month prior to the event Choose and confirm catering and menus Check development of speakers presentation (Remind speakers of presentation due dates. Prepare your event budget. Finalize of printed material production. guests/delegates etc.).g. for copying/production of handouts). Hold a pre-event meeting with your venue contact to go through the programmed.
Call up contacts to get confirmation of coverage. are on-site. briefed and ready to go During the event Relax. Check and order speakers' technical Prepare a master copy of all your printed material to bring with you . Confirm all deliveries and pick-ups. who has the authority to sign bills and order any extras.24 One week prior event Send material to arrive at the hotel 48 hours before your arrival.). plugs etc. Make sure that all greeters. If you are using your own AV. Aim at getting to bed early . scenario.just in case. check that it functions and that you have all necessary cords. helpers etc. Upon arrival at the venue / 1 day before event Hold a pre-event meeting with your venue contact to go through the programmed. Personally check that all material has arrived and is in good condition. smile and have a great event! After the event . Prepare a staff briefing kit (programmed. Send out your event press release. Advise the event venue (and other relevant suppliers). contact telephone list etc.(advise the hotel to expect the material) Make arrangements to return material to your office after the event.and get a good start! 1 hour before event Check all event rooms. Prepare name badges.
Check the invoice. sponsors. . (Present you feed-back and feedforward). staff etc. Send thank-you notes to the speakers. Fill out the event evaluation form. Pay the invoices from suppliers.25 Meet with your venue contact to review the event. Make notes for the next event.
fax. Company’s Profile Click2travel. groups and corporate events organized along with both air and ground transportation reservation done. .in is located in Darya Ganj.in is an IATA recognized agency in India. being effectively maintained wit telephone.in is an online travel company catering to the travel as well as to the hospitality industry. They act as a facilitator in getting tours. Beside that they also assist their customer in booking the hotel of their choice and try to provide the best alternative choice to the customer. Siddharth Jain.26 Introduction to the company Click2travel. Click2travel. The office is well equipped with the external and internal communication system.in one of the India’s travel company was started in 2008 by Mr. They provide their customers with complete travel solution. The office of Click2travel. It is run by a team of young and energetic professionals fully conversant with modern day’s travel trade and its practices that have background with various travel agencies. They assist the customer in making their package tours according to their requirement. internet. and computer networking and computer reservation system to meet up the demand of their clients. New Delhi.
American Express and Carlson Wagonlit. He is well versed with the challenges that the world of hospitality has to offer. Stores & Super markets. Kamyab InfoTech is IT Solution Company based in New Delhi and Mumbai. which provides us e-business solutions and application management services to keep our operations sailing smoothly. Retailer. Kamyab InfoTech PVT Ltd Click2travel. Financial Institutes. BTI Sita. She is the operational head of Click2Travel. which in turn brings in a more than 100% satisfied customer that keeps coming back with all their travel needs and plans. Air Sahara & Journey mart. Siddharth has an impressive knowledge of the field which he has gained over a decade and work credits with companies like Carlson Wagon Lit.Director She has vivacious personality full of positive attitude and proficient in nature.Founder Director Siddharth Jain. They are our technology partners. A thorough professional and a perfectionist. Shalini has been in the industry for 11 years and has worked with multi-nationals like Holiday Inn.in is developed through Kamyab InfoTech. Shalini Jain . Their industry experience extends to providing solutions to several key industries such as the Banks.in has passionately created an online travel service Click2travel.in. IT Companies & Travel Companies. Neeraj Jain. the founder of Click2Travel. sales or business development.27 The management Siddharth Jain . American Embassy Travel Management Centre. be it operations. . Siddharth is skilled in all fields of the trade. Shalini started a successful offline Tour Operator Company in the Year 2004.in her team is constantly striving for a 99% client conversion rate. headed by Mr.
Hotel reservation services Leisure trips Luxury Cruises Tour packages within India Tour packages outside India Car rental services Corporate/incentive tour Airlines deals Tailor made vacations Religious tours Conferences and incentives . The cost effective and well organized tour packages are sure to satisfy their customer. Vision: To be among the top travel agency in the country. Services Click2travel. To make hotel reservation according to the customer will. The company ensures that their customer is offered with the best of the Hospitality.in is a coming up Travel Company in India which provides its client with a wide range of services. They try to keep their client with updated information about the hotel reservation. Values: To create value for guest. The company also organizes group tours and tries to give its customer the best value of their money. be ethical and trust and respect each other Unique Selling Point To customized travel packages as per client requirement. tour packages. Vision and Values Mission: To push the leading edge of travel and give the added value of services to our guest. incentive tour packages etc. Communication route is simplified.28 Mission. corporate.
Then ask for the Travel Agent Commission. Also ask for extra bed cost if required. agents receive a 10% commission on booking in hotels where as it can vary depending upon the hotel policy. Typically.29 Procedure for hotel reservation Call at the hotel room reservation. If the travel agent has a tax deduction certificate then 10% tax would not be deducted from the travel agent commission where as if they don’t have it then the hotel deduct 10% amount from the agent commission. . Ask for the child policy of the hotel. Also ask if the rate is inclusive of tax or they are extra. If the rooms are available ask for the various packages that are offered by the hotel along with their rates. After that give the best hotel reservation price to the client and once he/she has confirmed the booking ask him to message the conformation on yours email id. Greeting the person and asking his or her name. After all this is done say thank you. Check the availability as per the client requirement.
The company also deals in group tour. Scope of study While working with Click2trave. . I got to work on the room reservation for our client. How to make itinerary and to modify it according to the customer need. to do air ticket billing on Yatra software and to handle the customer queries. The company also has tailor made packages for its clients.30 Research Methodology Objective To understand what customer wants in their tour packages. hotel booking and Airline reservation and how to organize and modify the plan according to the customer need. Company also deals in hotel booking and air deals.in as a trainee I got to learn how to make itineraries. Also in the beginning of my training I got to work on a project luxury resort which is going to open at the region of Dehradun the capital of Uttrakhand. Facts and Findings The company mainly deals in outbound tours.
breakfast. lunch and dinner are included in price.31 FAQ of accounts department What do you mean by TDS? TDA means Tax Deduction at Source Is TDS different TDS is 10% on commission What is the service tax on airlines ticket? For domestic air ticket the service tax is . What is VISA service tax charge and how it is applied? VISA service tax charge is 10.24%. Hotel What are different types of meal plan and what all things it contains? There are four different types of meal plan that is European plan (EP): in this just the reservation of room is involved in price Continental plan (CP): in this plan room and breakfast is included in price Modified American Plan (MAP): in this plan room. breakfast.30% and it is applied on service charge. .64% where as for international air ticket it is 1. lunch/dinner is included in price American plan (AP): in this plan room.
reservations. the latest time a guest may leave without being charged for another night's lodging. repairs. Check-in may require the presentation of payment. Amenities: The facilities and features of a property. Check-out time. Include all three meals and all taxes. the number of rooms actually available for use on a given day. In hotels. Check-in: A procedure whereby a hotel guest is registered as having arrived. American plan: A meal plan at a hotel or resort in which three meals a day are included in the price. To indicate an item has been processed. usually a hotel. a provision which allows for cancellation by one of the parties. In hotels. and so forth. Basis two: Another term for double occupancy. Cancellation penalty: An amount deducted by a supplier from a refund of prepaid funds when a reservation is cancelled. . B&B: n. Cancel. have no connecting doors. Sometimes referred to as Full American Plan. the earliest time at which a room will be available. cabins. Check-out: A procedure whereby a hotel guest formally leaves the hotel and settles his or her bill.32 FAQ hotels Accommodation: any room sold to a customer Adjoining rooms: Hotel rooms which. while next to each other. as a reservation. sometime referred to as full American plan. All inclusive: One price covers all listed elements of the package. Buffet: A serve-yourself meal featuring several choices in each course. rooms. or other documentation or identification. without charge. usually upon payment of a penalty. 2. Available rooms: In a hotel. Availability: The current inventory of seats. Cancellation clause: In a contract. eliminating rooms not available due to damage. as a check. Bed and breakfast. APAI: American plan All Inclusive. AP: American plan is a meal at a hotel or resort in which three meals a day are included in the price. 1. Check-in time. To void. etc that can be sold or reserved. Complimentary: Free.
double occupancy.33 Confirmation: The official acceptance of a booking by the supplier CP: Continental plan includes only breakfast. Invoice: A business document detailing goods or services provided and requesting payment. EP: European plan. Tariff: A schedule of fares or prices. includes breakfast and one major meal and all taxes. A hotel room with two double beds sometimes called a twin double. Double occupancy rate: The rate charged when two people will occupy a room. Twin-double: A hotel room with two double beds sometimes called a double-double. In-out dates: Dates on which a guest arrives and leaves. usually breakfast and dinner. MAPAI: Modified America Plan. apartment. Twin: A hotel room containing two single beds. Double-double. Accommodations that do not include meals FAP: Full American plan. PPDO: Per person. etc economy class. CPAI: Continental Plan includes only breakfast and all taxes. . Modified American plan: A hotel rate that includes two meals daily. Inclusive rates: Room rates that include tax. suite. MAP: Modified American plan includes breakfast and one major meal and all taxes.
Code share: Flight operated by another airline.or three-digit indicators that identify specific airlines in CRS systems. Circle trip. F: First class Fare: A paying passenger on a plane. Commissions are calculated on the base fare. C: Business class Cancel: To void. more loosely.34 FAQ for air lines A: First class discounted Airline codes: Specifically. Class: Letter used to book your flight reservation. Domestic fare: Fare charged for travel within a country. including those that identify airports. CNL: Cancel. the unique two. Bulk fare: A fare available only when buying blocks of seats. CT. D: Business class discounted Domestic airline: An air carrier that provides service within its own country. B: Coach Economy discounted Base fare: The fare. as a reservation. . also called a domestic carrier. Child: Person 2-11 years. as of an airline ticket. APT: Airline passenger tariff Availability: The current inventory of seats that can be sold or reserved. Carrier: Refers to the name of the airline you are travelling. all such unique indicators. Conditions: Rules pertaining to this air fare. Add-ons: Extra flight at extra cost Amendment: Changes to your booking. before tax has been added.
Non-endorsable: No changing of airlines/carriers. No show: This occurs when customer or group has made a confirmed reservation and fails to check in. Mileage: The amount of miles permitted to be flown on an air fare. Normal fare: An airline fare for a completely unrestricted ticket. the maximum distance you can fly in air miles. net rate: The fare after commission. One-way trip: Any trip for which a return leg has not been booked. P: First class premium Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. K: Thrift L: Thrift discounted Nominated carrier: The airline you can fly. Inventory: Refers to the number of rooms and specific room types available for sales in a hotel. Non-refundable: No refund value. Non-reroutable: No changing of destinations. Name. Q: Coach Economy R: Supersonic . Net fare. Open jaw: Fly into one city and out of another city at no penalty.35 H: Coach Economy discounted IATA: International Air Transport Association. This fare is agreed on by the airlines involved. J: Business class premium Joint fare: The fare charged for travel that utilizes more than one airline. OW: one way journey. M: Coach Economy discounted MPM: Maximum permitted mileage. Reference. PNR: Passenger.
R T Fares: Return journey fares. Season: Different times of the year for travel have different fares. Roundtrip: A trip.36 S: Standard Class T: Coach Economy discounted Reissue: Changes requiring a new ticket to be issued. Ticket on departure: A ticket that will be picked up by the passenger at the airport. STPC: Airline pays for your accommodation at the stopover. Stopover: When you leave the airport for more than 24 hours. Transit visa: A limited-term visa issued solely to allow passage across or through the issuing country's territory. V: Thrift discounted W: Coach Economy premium Y: Coach Economy . usually to obtain a lower fare. Ticket stock: Blank airline tickets. Split ticketing. Unrestricted fare: A higher fare for a ticket offering maximum flexibility. RT: Round trip. Ticket designator: An airline code. usually indicating a discounted fare. Upgrade: To move to the next higher category. Transit: Stopover and change plane. as to upgrade a passenger from tourist to business class. to a single destination and back. Creating two separate tickets for a single journey. Surcharges: Extra cost involved. Rerouting: Changes to flight routing. as on an airline. TKNO: Ticket number TKTL: Ticket time limit.
Cultural tourism: Travel to experience the arts or history of a location or travel to immerse oneself in the language. as in tour arrangements. without charge. Briefing tour: A tour. society. Incentive travel: Travel that is given to employees as a reward for outstanding performance. Inbound operator: A person or company providing inbound services. usually for travel agents and other industry personnel intended to acquaint them with a new destination or new procedures. Add-on: Anything optional purchased by a passenger. Client: A term used for a customer. or culture of a region. Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. All-in: All inclusive. as a tour. ADVR: Advise as to rate. CRN Cash refund notice. AVS: Availability status messages. Complimentary: Free. museum admissions. Full service agency location: A branch of an agency that provides customers both reservations and ticketing Inclusive Rates: Rates that include tax. Destination: Place to which a person is traveling or a thing is sent. usually to indicate an on-going relationship.37 FAQ for travel industry Accreditation: Approval given by various trade associations to a travel agency allowing the sale of tickets and other accommodations. ADVN: Advise as to names. Inclusive tour: A tour package that bundles transportation and lodging along with additional services such as transfers. and so forth In-out dates: Dates on which a guest arrives and leaves. IATA: International Air Transport Association. . All inclusive: One price covers all listed elements of the package. COD: Cash on delivery. sightseeing.
Often used to indicate a trip of seven days or longer. a list of flights. A package is distinguished from a tour by virtue of the fact that it combines fewer elements. minus a service fee. referring to travel over land that does not involve an aircraft. The amount of the ticket. point of origin: Where a journey begins. PPR: Passenger profile record. Surface: On land. a rental car. TQM: Total Quality Management TA: Travel agent. Land only: A fare rate that doesn't include air transportation. Package: A travel product bundling several distinct elements. Also called "personal name record Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. such as air travel. Point of embarkation.38 Itinerary: The route of travel. etc. Net rate: These are rates with commission deducted at source. Passenger name record: A file on a computerized reservation system containing all the information relating to a specific booking. any company providing travel services to the public. Supplier: In the travel industry. Leisure travel: Travel undertaken for pleasure. Outbound: Referring to the leg of the journey departing the city of origin to the destination or destinations. MAAS: Meet and assist. and a hotel. no moneys will be returned should the trip be cancelled. may be applied to another trip in many cases. Non-refundable: Of a ticket. Service charge: A fee charged by travel agencies for providing non-commissionable services. in an itinerary. Rooming list: A list of guest names and room dates for a group. Net amount: The amount due to supplier after the commissions had been deducted. as opposed to business travel. regardless of its purpose. supplied to the hotel prior to guest arrival. T&E: Travel and entertainment. Markup: The sum of money or percentage added to a wholesale or purchase price to arrive at the retail or resale price. . times. In an airline booking.
Transfer: The transportation of a passenger between two points. guidance. Travel consultant: An alternative term for travel agent. Tour conductor: An employee of or contractor to a tour operator who accompanies and is in overall charge of a Tour documents: A packet of tickets. Travel agent: Any person who sells travel products on a commission basis. Through fare: Fare to a foreign destination reached via a gateway city. or escort by groups. Tourist: A leisure traveler. or services to a company. Tour operator: A company that assembles the various elements of a tour. vouchers. such as from the airport to a hotel or vice versa. TAC: Travel agency commission. TO: Tour order. A person with specific knowledge of the travel industry hired on a contract basis to provide advice.39 TAAD: Travel agent automated deduction. Tours typically involve the use of a guide. Tire kicker: A customer who asks a travel agent for recommendations or quotes but who never actually makes a booking. often included as an element of a tour. itineraries. Tourism: The activity of travel for pleasure. Travel agency: Usually used in the travel industry to refer to an ARC-appointed storefront retailer. . and other information sent to a passenger by a tour company. Ticket: A formal travel document representing a contract between the traveler and the supplier. Travel counselor: An alternate term for travel agent. either as a way of rewarding a purchase or to attract business. Tourist trap: Derogatory term for any attraction appealing to tourists but considered to be in bad taste or to give poor value for the money. Tour: A travel product in which several elements are bundled together and sold as a unit. An area of a tourist destination that has become over-commercialized. host. instructions. Throwaway: Any item given away for free.
Wholesaler rate: A non-commissionable rate for a product such as a hotel room that is extended to tour operators and packagers. such as a letter of invitation from an approved organization or a receipt for confirmed bookings. ADR: Average daily rate. Visa: A document or. travelogue: A documentary film or video extolling the attractions of a specific travel destination or group of destinations Trip: In the travel industry. FAQ Accounts Account Executive: Person responsible for management of office. required by a foreign government before a visa will be issued. Wholesaler: Any company that sells to retailers as opposed to the general public. when validated by a travel agency. more frequently. Accountable manual documents: Blank ARC ticket stock used to hand-write tickets. Accountable document: Any piece of paper that. any supplier of travel products or services. Trave log. a stamp in a passport authorizing the bearer to visit a country for specific purposes and for a specific length of time. any journey of more than 100 miles from a person's home.40 Travel partner: A travel supplier that participates in a frequency marketing program operated by another travel supplier. Visa expediter: A person or company charging a fee to procure visas another travel documents Visa support: Any documentation. . has a monetary value and which must be accounted for to the ARC. regardless of whether an overnight stay is involved Vendor: In the travel industry. Weather tourist: A person who travels to view meteorological events such as hurricanes and tornadoes. a tour operator. XO: Exchange order.
com/support-files/corporatetravelplanningchecklist. Depreciation: In taxation. TAC: Travel agency commission. such as machines used in a business.html http://www. Used to offset the cost of acquiring the asset.corporatetravel. Depreciable asset: Any property owned by a business that is subject to depreciation for tax purposes. Net amount: The amount due to supplier after the commissions had been deducted. Net profit: Profit after all expenses has been taken into account.aspx http://www.41 Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. Service charge: A fee charged by travel agencies for providing non-commissionable services.in/mice.co. CRN Cash refund notice.com/Faqs-on-tours. over a period of time. References Internet http://www.resavenue. Fortnight: A period of two weeks Invoice: A business document detailing goods or services provided and requesting payment.jsp .pdf http://www. Net rate: These are rates with commission deducted at source.mysiatravel.com/faq/tits.personal-assistant-tips. a deduction taken to account for the decline in value of assets.
in/K_About_us.42 http://click2travel.php Training .