SUBMITTED TO: Anjali Khanna(HOD)

Table of content

1. 2. 3. a. b. c. d. 4. a. b. c. 5. 6. 7. 8. 9.

Acknowledgement Overview of India tourism industry. Different sectors of tourism industry in India Tourism and hospitality industry Structure of the industry Tourism policy Other government initiatives Future outlook Medical tourism industry Rural tourism industry Eco tourism industry Travel industry Forms of travel Tour operator Inbound tour operator Job of domestic tour operator

10. Sources of income of a tour operator 11. Outbound tour operator 12. Check list for International Tourist a. b. c.
At the time of reservation Visa FOREX

13. Corporate travel a.
Corporate travel check list

14. MICE (Meetings, Incentives, Convocation and Events)

3 a. b.
Organizers check list Meeting and Events check list

15. Introduction to company 16. Company’s profile 17. The management 18. Mission, Vision and Values 19. Unique selling point 20. Services 21. Procedure for hotel reservation 22. Research methodology a. b. c. Objective Scope of study Facts and findings

23. Frequently asked questions

ACKNOWLEDGEMENT First of fall I would like to thank the Director of Click2Travel.in for giving me the opportunity to do my two-month project training in his esteemed organization. I am highly obliged to Mr. Siddharth Jain for granting me to undertake my training at Click2Travel.in.I express my thanks to all team members under whose able guidance and direction, I was able to give shape to my training. Their constant review and excellent suggestions throughout the project are highly commendable.


Introduction to Indian tourism industry Indian Tourism Industry is the major service industry in the country. The prime authority for the development, management and promotion of tourism industry in India is the Ministry of Tourism which also runs the Incredible India Campaign.

Overview of India Tourism Industry Tourism in India contributes around 6.23% of the national GDP and is responsible for generating 8.78% of the overall employment in India.

As of 2008, the Indian tourism industry generated about US$ 100 billion and around US$ 275.5 billion of revenue is expected to be generated by 2018.

The growth rate has been expected to be 9.45% annually.

Figures of 2009 indicate that around 5.11 million foreign tourists visited India that year, mostly coming from the USA and UK and domestic tourism touched high figures of 650 million. The highest share was taken by the states of Andhra Pradesh, Uttar Pradesh and Tamil Nadu.

It collaborates with various Central agencies. Tamil Nadu. Union Territories and thus promotional policies and programs for the tourism sector are defined. Delhi and Uttar Pradesh remain the favorite destination among the tourists.  Different Sectors of Tourism Industry in India the different sectors of the Indian Tourism Industry are enlisted below: Tourism and Hospitality Industry A brief: The Indian Tourism Industry has registered a remarkable growth both in the volume of foreign tourists and the overall revenue compared to the International Tourism Industry. State Governments.5  Rajasthan. The Ministry of Tourism formulates and regulates the national policies for the promotion of the tourism sector. The World Travel and Tourism Council (WTTC) have counted India and China as among the fastest growing tourism industries over the span of next 10-15 years. Indian hospitality industry's excellent growth has been primarily due to the following reasons    Strong GDP performance Developing stronger ties with nations all across the world Encouraging foreign investment Structure of the Industry . Maharashtra.

 Future Outlook The hotel sector is expected to register a positive growth in the next few years. Rajasthan and West Bengal. Karnataka. The states of which the villages have been identified are Himachal Pradesh.500 billion to GDP by 2020. Gujarat. Sikkim. Tamil Nadu. 8.  Incredible India: Under this policy the Government carries out its promotional activities through various marketing programs. Madhya Pradesh.  Atethie devo bhava: (guests are equal to God) this policy by the Government aims to make the common people aware who come in contact with the tourist. Assam. With years passing by India is becoming a top priority for medical tourism.6 The hotel industry is an important division of the Tourism Industry. It contains the following policies      Target tourism as a major sector for economic growth Focus on domestic tourism Position India as a global brand for tourism Develop integrated tourism circuits Tourist friendly visa process Tax rates rationalization in the hospitality sector Immigration services   Other Government Initiatives 31 villages have been recognized by the Ministry of Tourism. The Government of India is expecting to generate Rs. Kerala. as it provides quality health treatment at cheaper costs compared to the treatment costs in the USA and other developed nations. Maharashtra. Tourism Policy  The National Tourism Policy was prepared in the year 2002. The Hotel sector has registered a faster growth than the GDP since the last few years. Government of India to be developed as tourism hubs. Orissa. Bihar. Advantages India offers the following advantages when it comes to medical treatment and facilities:  The treatment costs are comparatively 30% lower to that of Western countries and also the cheapest in South-east Asia. Medical Tourism Industry This is one of the highly growing sectors of the Indian Tourism Industry. .

Eco-Tourism Industry Eco.  Full body pathology. cancer risk markers. body fat analysis. This sector has got quite a high number of tourists specially those who have an attraction for the rural ways of life.3 billion has been estimated to come up. high strength MRI etc are some of the medical services offered in India. Rural Tourism Industry Rural tourism industry reflects the rural civilization and culture followed in rural India which is rich in arts and crafts. 9. 12 lead ECG.Tourism is a very responsible form of tourism which encourages sustaining ecological balance and also leading to ecological development. gold standard DXA bone densitometry. make it a Rs. which has given US$ 2. doctors etc have a good command over the English language which makes it easier for the tourists to communicate with them  Indian hospitals offer excellent medical facilities in cardiology. coronary risk markers. 2D echo Color Doppler. Tourism projects have been launched by the Union Tourism Ministry in collaboration with the UNDP. such as IVF. and a full range of Assisted Reproductive Technology (ART) services. . audiometric. Alone from Rajasthan. a business of $2. as reported by the Confederation of Indian Industry (CII).7  The medical staff. Future Estimates for the Medical Tourism Industry This sector has immense potential and by 2012. Gujarat and South India every year. in transplants.500-crore industry by 2015.5 million for the project. The sector is expected to generate an annual growth of 30%.  Infertility treatments cost almost 1/4th of that in the developed countries and services include modern assisted reproductive techniques. Even without any promotional programs for developing rural tourism. cosmetic treatments and many others. Spiritual Tourism Industry India has numerous spiritual destinations which makes India a hot spot for spiritual tourism industry. Chest X-ray. comprehensive physical and gynecological examinations. Spiritual tours organized for the tourists all across the country give the tourists an insight into the religiously rich culture of India. innumerable tourists across the seas visit the villages in Rajasthan. It has the prime objective of promoting tourism by maintaining the nature as it is and promoting the conservation of wildlife and their habitats. handicraft exported amounted to about INR4 million in the year 2009. spirometry. orthopedics. joint replacements. which will.

However it is still used for small trips and leisure cruises. transit trains and high speed long distance trains. Road travel: It is the most popular form of travel and includes various modes such as personal automobiles. Airways) Hospitality services (including accommodation in hotels and resorts) Destination Forms of travel  Ship travel: Sea travel has largely been replaced by faster means of travel such as automobiles and airplanes. Travel operators are mainly of two kinds that is   Inbound tour operator (domestic tour operator) Outbound tour operator Inbound tour operator An inbound tour operator is simply a company that makes travel arrangements for arriving tourist from other countries or tourist from within the country. These can include hotel reservation. Road. buses and taxis. tours of the areas. road. Accommodations along with meals if necessary. airport transfer.8 Travel industry The travel industry caters to recreational. Ship. Travel services (transfer to and from the destination).    Tour operator A company that assembles the various elements of tours is known as a tour operator. Sightseeing. meals etc. leisure and business travelers. due to its speed and coverage. . air). sea. Rail travel: the popular forms of rail travel include inter-city trains. Air Travel: It is the most popular form of international travel. The travel sector covers the following sectors    Transportation services (Rail.     Travel (rail. The elements of tours consist of.

The tour operator of the destination country negotiates the rate with the hotel. road. let us say that you are a tour company that is located in India. In outbound tours two or more tours operators are involved. Sources of income of a tour operator     Service charge. Outbound tour operator An outbound tour operator is a company which makes travel arrangement for the people of their country to some other country. Commission from package tour holidays. These can include hotel reservation. Interest. etc). Short listing of hotels according to the client requirement. That is to say that one tour operator is of the company from where the tourist belongs and the other where the tourist wants to visit. Commission from sales (not much these days from airlines). After this he coordinates with his counterpart: The Agent at the destination and work out the cost inclusive of all the necessary elements of the tour. transportation cost etc. These are the tours booked by the companies for their employees through tour operator. tours of the areas. Outbound Tour operator in India takes the requirement of a customer in detail . accommodation. The Outbound Agent in India confirms all the arrangement of as per the itinerary with the destination tour operator. etc on your behalf. You are an inbound operator if you make arrangements for people who are arriving in India for a visit. Once the client has agreed for the package.9 For example. meals etc. Help in arranging transportation for the client (rail. Type of Accommodation. sea. After that he sends the package detail to you that is hotel cost. travel agency. . and then makes a detailed itinerary. airport transfer. Duration of Travel. You are an outbound tour operator if you make arrangements for people who want to visit some other country. Commission from hotels can vary according to the hotel policy. Such as the Destination selection. For example let us say that you are a tour company that is located in India.  Incentive packages. then the Tour operator customize and pass on the package detail to the client by adding up his margin in it. air). No of adults and children traveling etc. Job of domestic tour operator    Identify itinerary (it include everything from sightseeing.

Make arrangements for transportation. hotel accommodation. tourist attraction and recreation. Advice on weather conditions. tours and recreation. restaurants.   Provide information on custom regulation.10 Work of a travel agent   Give advice on destination. fares and hotels ratings and accommodations. required papers (passports.  To collect information on departure and arrival time. visa and certificate of vaccination) and currency exchange rates to international travelers. . car rentals.

you must check on Seat /Meal Request. Inoculations.Satinder Singh  Check Validity – In most cases passport should be valid for at least six months from the date of departure from the destination country. Special Request and advise him on Change/Refund/No-Show Clauses. and if we can offer him hotels/ transfers/ Forex / travel Insurance. E.g.11 Check list for international tourist Operational Guidelines . Example Mr. if he is only buying tickets from us. you must check and offer on the services he is not buying from us.  In view to provide Best of Services.  Names given by client should match the name as on their respective passports.International At the time of reservations. then we should also ask him where he is going to stay. Travel insurance. . Forex.  Visa Status – Check if there is enough time available to obtain Visa.  In view to generate additional revenue.  A Child should have name of the accompanied parent on his/her passport.  Check on the Travel Insurance requirements.  Take complete name.

 If it’s Schengen Visa. different regulations apply. Italy.  Covering letter from the applicant on company's / personal letterhead stating his name.  Income Tax paper for the last 3 years. Germany. Portugal. Netherlands.  Check Nationality . The 15 Schengen countries are: Austria.  Foreign Exchange endorsement / Copy of Credit cards. Canada. France. Iceland. Luxembourg.  Detailed Tour Itinerary.  Tour Confirmation & Hotel Confirmation. so take care when dealing with such itineraries. purpose and duration of visit. (OR) * Please Log on to Visa pages online to find out details. you may enter one country and travel freely throughout the Schengen zone. UK.12 Visa  There should be enough pages available for Visa (2 pages for one visa required)  Check the Passport’s Place of Issue – as embassies do not accept applications of passport issued out of their region. and Australia have stringent norms. ensure you apply visa to the country of first port of arrival.  Original Bank Statement for the last 6 months.  1 Visa application form duly filled in and signed. Countries like USA. Belgium. Spain and Sweden. Greece. With Schengen visa.  2-4 recent passport size color photographs with white background and on Kodak paper only. . Finland. Denmark.  Standard Documents required  Passport with validity of more than six months. Norway.If passport holder other than Indian. designation. Medical Requirements : *As Applicable Visa Fee Time Taken : *As Applicable : *As Applicable * Please check directly from Embassy or its website for correct info.

85. Example 1USD = INR 46. note down number of each currency note. If not able to identify them. Always check the current rate of Exchange before you accept the payment. FOREX  Always advice passenger that the payment due would be calculated as per ROE on the date of payment made. Example 1USD = INR 45. .    What is Buying Rate? Rate at which the Bank or Forex Dealer buy currency. so be careful when accepting currency notes. What is Selling Rate? Rate at which the Bank or Forex Dealer sell currency. TC / Cash currency rates may differ. please check requisite documents including passport size photographs to be carried along. then to safeguard yourself.10.13 In case passenger availing Visa on arrival. There is lot of duplicate currency floating in the market. so please check from your Bank/ Forex Dealer.

Remember that an inoculation certificate may be required when applying for a visa. instructions and forms. Inoculations Make sure inoculations are completed as soon as possible because inoculations can take several weeks to become effective. Health Advisories Passport Check validity of traveler’s passport – passports should be valid for at least 6 months after date of arrival in destination country. or use the  Link below to find visa requirements by country.  Export license(s) Find out if a trade license/permit is needed.14 Corporate Travel Corporate travel is the people travelling for purpose related to work from one country to another or from one place to another within the country.     Visas Check the embassy/consulate’s website for visa requirements. Both passports will be simultaneously valid. There are basically four expense categories for corporate travel. Which are as follows?    Airlines expense Hotel expense Food and beverages expense  Transportation expense CORPORATE TRAVEL CHECKLIST Travel Advisories Check for travel advisory warnings before booking flights.  . Consider obtaining a second passport for convenience if the traveler is a frequent flyer.

if applicable. single occupancy double. etc) Specify smoking/non-smoking preference Check if customer parking is available Note booking reservation number Send traveler's flight details to hotel upon confirmation Request that the room is held for late arrival (arrival after 1800 hrs). air conditioning.uk Be aware of time zone impact on date/time of arrival Check traveler’s seating preference. Obtain tickets/boarding pass in advance if preferred Hotel Check hotel reviews Make sure the hotel has service amenities (i.e. keep a record of traveler’s registration no. Wi-Fi. Flights Compare prices using a flight comparison website Check travel policy for traveler's approved class of travel Before booking. make and model of car. breakdown cover. manual/automatic.co.  Note the driver’s mobile number Trains  Note train times  Obtain train tickets  Find out if seat reservation is required  Find out if connecting train(s) leave from the same station  Get directions from station to venue Driving/Car parking  If possible. mechanic. incoming/outgoing fax/voicemail) Specify the type of room required (i. compare prices using a flight comparison website like Expedia.15 International Driving license Find out if an international driving license/permit is required. find out what the sign will say. and air miles details. luggage capacity.  insurance requirements  Find out if chauffeur drive is required because of country regulations  Verify location of collection/drop off point  Find out if corporate vouchers are available  Find out if maps are provided Taxis/Courtesy Car  Note pickup time and exact location of collection point  If driver will be carrying a sign.e. dietary requirements.                Translator/escort  Check with the applicable tourist board for translators/escorts Hire car  Find out what type of hire car the traveler prefers (subject to travel policy).. . and any extras such as satellite navigation. garage. standard.

room reservation no. envelopes)  Business cards (with reverse side in country specific language)  Meeting papers  Weather report for week ahead  Advice on dress code for events  ‘Hints for Exporters’ booklet  Hardcopy of diary for the travel period  Photocopy of passport/important docs/credit cards  Country specific information. Travel Pack  Passport  Inoculation certificate  Flight Tickets/boarding pass  Hotel booking reservation number  Travelers cheques  Car rental voucher  Train tickets  Insurance documents  Stationery (headed paper. make. advice on local etiquette  Extra copy of the itinerary for his household  Contact details of others travelling to the same meeting  Area map (Google maps) and map/directions to venue. platform. model and color of car. name. provide traveler’s registration no. check-in times. phrasebook.  Airline terminal no. contact/account details (name written on sign)  Train times.. station. flight times. of overseas contacts  Hire car collection/drop off time. fax no. address. flight nos. for all arrivals and departures  Hotel arrival time.  Taxi pickup times... company name. telephone no. guidebook. hire car pickup/drop off location  Details of local currency and suggested daily budget . rail enquiry desk no.  Timing/location of meetings and entertainment  Name and telephone nos. contact details. address. Health insurance cover  Make enquiries about health insurance Spending Money Worldwide Restaurant Search Itinerary Include the following details  Name and location of airport  Date of travel.16  Check if international breakdown cover required?  Find out if you need to reserve a parking space  If parking is arranged at client’s premises. reservation no. hotel. compliment slips.

MICE are used to refer to a particular type of tourism in which large groups planned usually well in advance are brought together for some particular purpose. The acronym MICE are applied inconsistently with the “E” sometimes referring to Events and the “C” sometimes referring to Conventions. such as a hobby. perhaps with the exception of Incentives. often several years. or an educational topic. . Most components of MICE are well understood. Incentive tourism is usually undertaken as a type of employee reward by a company or institution for targets met or exceeded. Unlike the other types of MICE tourism. MICE tourism is known for its flawless planning and demanding clientele. a profession.17 MICE = Meetings. and Exhibitions. MICE tourism is a specialized area with its own trade shows (IMEX) and practices. or a job well done. rather than professional or educational purposes. This process of marketing and bidding is normally conducted well in advance of the actual event. Incentives. MICE tourism usually consists of a well planned agenda centered on a particular theme. MICE events are normally bid on by specialized “convention” bureaus located in particular countries and cities and established for the purpose of bidding on MICE activities. Incentive tourism is usually conducted purely for entertainment. Conferences.

18 Meetings: it is designed to bring to bring people together for the purpose of exchanging information Incentives: It is a trip that is planned by a company to reward their employees for outstanding services in their desired field. Conventions: A gathering of people to meet and discuss similar issues and activities in a large setting. The source of income is by charging 5% to 10% on the total bill. Exhibitions: An event design to bring together people in the specific industry or closely related industry to come together to show case their product or services to a group of attendees. .

experiences or an urban meeting? Homely and cozy or classy and stylish? When planning your schedule • • Will your guests arrive from near or far? Will they arrive by public transport. acoustics. is the projector bright enough. air conditioning. dinner. lunch.19 Organizer’s checklist Location • • Accessibility: is the meeting location easy to reach? Environment: comfort. auxiliary spaces. accommodation? Can you move from one space to another conveniently and quickly? Soundproofing. exhibition. will you need cameras and screens? . atmosphere. spaces for group work. ease of concentration Nature of the event • • • Is the event one-off or a series of events? Calm of nature. with their own cars or is their transportation specially arranged? Facilities • • • What kind of facilities will you need: main meeting room. furniture. technology Furniture • • • • • • • Short informative sharing event or information bulletin: rows of chairs All-day seminar or longer: classroom set up (tables and chairs) Training or workshop: group work tables (4–6 people per table) Meeting: conference table (max 20 people per table) Training event or meeting: U-shaped table Evening event or get-together: cocktail set-up (buffet and bar tables) Festive dinner party: banquet setting (8–12 people per table) Technology • Take note of the size of the space: is the PA loud enough.

standards for the operations Responsibility of the meeting location: recycling. webcasting and recorded files Are you looking for interaction: voting facilities. suspended items and installations. lighting . status What is the aim of the catering: to satisfy hunger. security officers. make an impression. own staff and meeting location staff Quality and responsibility • • Quality of the meeting arrangements: quality standard certificates. quality of technical execution Required IT solutions: open/closed network. video recordings? Will you require professional help with planning or technical support during the event? Catering • • • • • Nature of the event: working meeting or a party? Participants: gender. heating. access control Personal safety: first aid.20 • • • • Visual aspects: lighting technology. and how much time do you need to reserve for eating? What message do you want to convey: health-consciousness. visual planning and projectors. air conditioning. following a theme or a corporate image? Security • • • Security of the site: fire safety. seasonal. or encourage guests to stay longer? Timing and schedule: how hungry are the participants. materials. luxury? Trends • Decoration and presentation: neutral. personal security arrangements (for speakers or participants) Information Security: spaces. nationality.

And available optional dates. times).. (Develop a relevant media contact list)?  Do you need to insure the event? Determine   Preferred dates. accessibility for disabled etc. No. Can you be flexible on dates?  Where do you want it to take place? (Consider parking.)?  Whom do you want to attend? Estimate no. seating format and size of meeting rooms and other facilities needed each day (incl.  What is your budget? (Can you get extra funds if needed? Could you get sponsors. of guests/delegates.to you.  When do you want it to take place? (Remember to check dates for other events).21 Meeting & Event Check List For Big Meetings & Events At the very start Define  The purpose and objectives of the meeting . .  What will the guests/delegates gain from participating?  Who will be the members of the planning group/event committee?  Who is the decision maker(s)?  Who will be there to help on-site?  What do you want to happen? (Work out a preliminary program/agenda).  How long would your event be?  Do you need to attract guests/delegates by PR. transportation.).

dinners.) on the response form. Inspect the considered event venue(s). and standard of bed rooms each day. State your preference packages &/or itemized rates. stage).22          Need for breaks.g. Type of guests/delegates. Any other relevant information. exhibition. lunches. receptions etc. smoking etc. When you need the offer. Book the event venue(s) and main services Consider the need for printed material and prepare a timeline for producing it. . Invite speaker Prepare invitations. Any special requests (e. Consider the offers received:  Which facilities will best accommodate your event?  Which will best live up to the expectations of the guests/delegates?  Who will be the best partner to work with?  Which venue best meets your budget. Allow the guests/delegates to note their individual requirements (dietary. Budget. A rough draft of the program. No.

of meetings rooms.). (E. bed rooms.23 3 months prior to the event  Update your reservation (no.    1 month prior to the event   Choose and confirm catering and menus Check development of speakers presentation (Remind speakers of presentation due dates. Prepare press release for your event. Confirm guests/delegates participation. Check and order speakers' technical equipment requirements.g. Send rooming list to the hotel. Start preparing a scenario (to do list with responsible persons assigned). what happens if one of your speakers falls sick?) + prepare contingency plans Invite guests/delegates. Check budgets from similar meetings to ensure that all is included. Consider the unexpected. Remember to note special requests (VIPs etc. Hold a pre-event meeting with your venue contact to go through the programmed.     Order signs and printed material. for copying/production of handouts).       . Finalize of printed material production. Order gifts and amenities. Check and order speakers' for transportation requirements. (Updating minimizes your cancellation/reduction costs). Prepare your event budget. guests/delegates etc.).

helpers etc. plugs etc.         Upon arrival at the venue / 1 day before event    Hold a pre-event meeting with your venue contact to go through the programmed. scenario. If you are using your own AV. Personally check that all material has arrived and is in good condition. check that it functions and that you have all necessary cords. Aim at getting to bed early . are on-site. briefed and ready to go During the event  Relax. contact telephone list etc. Send out your event press release. Make sure that all greeters.24 One week prior event  Send material to arrive at the hotel 48 hours before your arrival. who has the authority to sign bills and order any extras. Check and order speakers' technical Prepare a master copy of all your printed material to bring with you . smile and have a great event! After the event . Call up contacts to get confirmation of coverage.and get a good start! 1 hour before event   Check all event rooms. Prepare a staff briefing kit (programmed. Advise the event venue (and other relevant suppliers). Prepare name badges. Confirm all deliveries and pick-ups.just in case.(advise the hotel to expect the material) Make arrangements to return material to your office after the event.).

(Present you feed-back and feedforward). Send thank-you notes to the speakers. sponsors. Pay the invoices from suppliers. Check the invoice. Make notes for the next event.25  Meet with your venue contact to review the event. staff etc.      . Fill out the event evaluation form.

26 Introduction to the company Click2travel. being effectively maintained wit telephone.in is an online travel company catering to the travel as well as to the hospitality industry.in is located in Darya Ganj. Company’s Profile Click2travel. They assist the customer in making their package tours according to their requirement. The office of Click2travel. The office is well equipped with the external and internal communication system.in one of the India’s travel company was started in 2008 by Mr. It is run by a team of young and energetic professionals fully conversant with modern day’s travel trade and its practices that have background with various travel agencies. groups and corporate events organized along with both air and ground transportation reservation done. New Delhi. They act as a facilitator in getting tours. They provide their customers with complete travel solution. . and computer networking and computer reservation system to meet up the demand of their clients. fax. Siddharth Jain. internet. Click2travel.in is an IATA recognized agency in India. Beside that they also assist their customer in booking the hotel of their choice and try to provide the best alternative choice to the customer.

in is developed through Kamyab InfoTech. Air Sahara & Journey mart. Kamyab InfoTech is IT Solution Company based in New Delhi and Mumbai. Neeraj Jain. which provides us e-business solutions and application management services to keep our operations sailing smoothly. Financial Institutes. He is well versed with the challenges that the world of hospitality has to offer.27 The management Siddharth Jain . Shalini Jain . Retailer. BTI Sita. Shalini started a successful offline Tour Operator Company in the Year 2004. They are our technology partners. A thorough professional and a perfectionist. the founder of Click2Travel. which in turn brings in a more than 100% satisfied customer that keeps coming back with all their travel needs and plans. headed by Mr. Their industry experience extends to providing solutions to several key industries such as the Banks. American Express and Carlson Wagonlit. Kamyab InfoTech PVT Ltd Click2travel. Stores & Super markets.in. She is the operational head of Click2Travel. IT Companies & Travel Companies. Shalini has been in the industry for 11 years and has worked with multi-nationals like Holiday Inn.in her team is constantly striving for a 99% client conversion rate. be it operations. Siddharth is skilled in all fields of the trade.Director She has vivacious personality full of positive attitude and proficient in nature. American Embassy Travel Management Centre. Siddharth has an impressive knowledge of the field which he has gained over a decade and work credits with companies like Carlson Wagon Lit. .in has passionately created an online travel service Click2travel.Founder Director Siddharth Jain. sales or business development.

They try to keep their client with updated information about the hotel reservation. The company ensures that their customer is offered with the best of the Hospitality. To make hotel reservation according to the customer will.            Hotel reservation services Leisure trips Luxury Cruises Tour packages within India Tour packages outside India Car rental services Corporate/incentive tour Airlines deals Tailor made vacations Religious tours Conferences and incentives .in is a coming up Travel Company in India which provides its client with a wide range of services. incentive tour packages etc. Communication route is simplified. The company also organizes group tours and tries to give its customer the best value of their money. Values: To create value for guest. be ethical and trust and respect each other Unique Selling Point    To customized travel packages as per client requirement. Services Click2travel. corporate. The cost effective and well organized tour packages are sure to satisfy their customer.28 Mission. Vision: To be among the top travel agency in the country. Vision and Values Mission: To push the leading edge of travel and give the added value of services to our guest. tour packages.

Check the availability as per the client requirement. Ask for the child policy of the hotel. After that give the best hotel reservation price to the client and once he/she has confirmed the booking ask him to message the conformation on yours email id.29 Procedure for hotel reservation           Call at the hotel room reservation. After all this is done say thank you. agents receive a 10% commission on booking in hotels where as it can vary depending upon the hotel policy. If the travel agent has a tax deduction certificate then 10% tax would not be deducted from the travel agent commission where as if they don’t have it then the hotel deduct 10% amount from the agent commission. Also ask for extra bed cost if required. If the rooms are available ask for the various packages that are offered by the hotel along with their rates. . Also ask if the rate is inclusive of tax or they are extra. Greeting the person and asking his or her name. Then ask for the Travel Agent Commission. Typically.

. The company also has tailor made packages for its clients. Company also deals in hotel booking and air deals. hotel booking and Airline reservation and how to organize and modify the plan according to the customer need. The company also deals in group tour. Also in the beginning of my training I got to work on a project luxury resort which is going to open at the region of Dehradun the capital of Uttrakhand. How to make itinerary and to modify it according to the customer need. Facts and Findings     The company mainly deals in outbound tours. I got to work on the room reservation for our client. Scope of study While working with Click2trave.30 Research Methodology Objective   To understand what customer wants in their tour packages. to do air ticket billing on Yatra software and to handle the customer queries.in as a trainee I got to learn how to make itineraries.

 What is VISA service tax charge and how it is applied? VISA service tax charge is 10. breakfast. lunch and dinner are included in price. . breakfast. Hotel  What are different types of meal plan and what all things it contains? There are four different types of meal plan that is European plan (EP): in this just the reservation of room is involved in price Continental plan (CP): in this plan room and breakfast is included in price Modified American Plan (MAP): in this plan room.31 FAQ of accounts department  What do you mean by TDS? TDA means Tax Deduction at Source  Is TDS different TDS is 10% on commission  What is the service tax on airlines ticket? For domestic air ticket the service tax is .24%. lunch/dinner is included in price American plan (AP): in this plan room.30% and it is applied on service charge.64% where as for international air ticket it is 1.

American plan: A meal plan at a hotel or resort in which three meals a day are included in the price. usually upon payment of a penalty. without charge. eliminating rooms not available due to damage. To indicate an item has been processed. reservations. Include all three meals and all taxes. cabins. repairs. 1. Availability: The current inventory of seats. sometime referred to as full American plan. Check-in time. as a reservation. . Cancellation penalty: An amount deducted by a supplier from a refund of prepaid funds when a reservation is cancelled. Basis two: Another term for double occupancy. In hotels. as a check. Check-in may require the presentation of payment. etc that can be sold or reserved. All inclusive: One price covers all listed elements of the package. AP: American plan is a meal at a hotel or resort in which three meals a day are included in the price. Check-out time. Check-in: A procedure whereby a hotel guest is registered as having arrived. a provision which allows for cancellation by one of the parties. while next to each other. rooms. Bed and breakfast. B&B: n. To void. Cancellation clause: In a contract. In hotels. have no connecting doors. Check-out: A procedure whereby a hotel guest formally leaves the hotel and settles his or her bill. Cancel. the latest time a guest may leave without being charged for another night's lodging. the earliest time at which a room will be available.32 FAQ hotels Accommodation: any room sold to a customer Adjoining rooms: Hotel rooms which. 2. Complimentary: Free. Available rooms: In a hotel. usually a hotel. and so forth. or other documentation or identification. the number of rooms actually available for use on a given day. Sometimes referred to as Full American Plan. Buffet: A serve-yourself meal featuring several choices in each course. APAI: American plan All Inclusive. Amenities: The facilities and features of a property.

A hotel room with two double beds sometimes called a twin double. includes breakfast and one major meal and all taxes. Double occupancy rate: The rate charged when two people will occupy a room. Accommodations that do not include meals FAP: Full American plan. apartment. EP: European plan. double occupancy. PPDO: Per person. suite.33 Confirmation: The official acceptance of a booking by the supplier CP: Continental plan includes only breakfast. Double-double. etc economy class. CPAI: Continental Plan includes only breakfast and all taxes. . usually breakfast and dinner. In-out dates: Dates on which a guest arrives and leaves. Twin-double: A hotel room with two double beds sometimes called a double-double. Tariff: A schedule of fares or prices. Modified American plan: A hotel rate that includes two meals daily. MAPAI: Modified America Plan. Invoice: A business document detailing goods or services provided and requesting payment. MAP: Modified American plan includes breakfast and one major meal and all taxes. Twin: A hotel room containing two single beds. Inclusive rates: Room rates that include tax.

including those that identify airports. Add-ons: Extra flight at extra cost Amendment: Changes to your booking. Class: Letter used to book your flight reservation. F: First class Fare: A paying passenger on a plane. D: Business class discounted Domestic airline: An air carrier that provides service within its own country.34 FAQ for air lines A: First class discounted Airline codes: Specifically. Carrier: Refers to the name of the airline you are travelling. Domestic fare: Fare charged for travel within a country.or three-digit indicators that identify specific airlines in CRS systems. Bulk fare: A fare available only when buying blocks of seats. as a reservation. CNL: Cancel. . APT: Airline passenger tariff Availability: The current inventory of seats that can be sold or reserved. the unique two. more loosely. Code share: Flight operated by another airline. before tax has been added. all such unique indicators. also called a domestic carrier. Conditions: Rules pertaining to this air fare. B: Coach Economy discounted Base fare: The fare. as of an airline ticket. Circle trip. Child: Person 2-11 years. Commissions are calculated on the base fare. C: Business class Cancel: To void. CT.

Q: Coach Economy R: Supersonic . Normal fare: An airline fare for a completely unrestricted ticket. Open jaw: Fly into one city and out of another city at no penalty. Inventory: Refers to the number of rooms and specific room types available for sales in a hotel. net rate: The fare after commission. K: Thrift L: Thrift discounted Nominated carrier: The airline you can fly. Reference. M: Coach Economy discounted MPM: Maximum permitted mileage. P: First class premium Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. This fare is agreed on by the airlines involved. OW: one way journey. Name. Non-refundable: No refund value. Mileage: The amount of miles permitted to be flown on an air fare. Non-endorsable: No changing of airlines/carriers. J: Business class premium Joint fare: The fare charged for travel that utilizes more than one airline. Non-reroutable: No changing of destinations. One-way trip: Any trip for which a return leg has not been booked. No show: This occurs when customer or group has made a confirmed reservation and fails to check in. PNR: Passenger. Net fare.35 H: Coach Economy discounted IATA: International Air Transport Association. the maximum distance you can fly in air miles.

Ticket on departure: A ticket that will be picked up by the passenger at the airport. R T Fares: Return journey fares. to a single destination and back. Upgrade: To move to the next higher category. usually indicating a discounted fare. Surcharges: Extra cost involved. Creating two separate tickets for a single journey. Rerouting: Changes to flight routing. TKNO: Ticket number TKTL: Ticket time limit. Ticket stock: Blank airline tickets. Roundtrip: A trip. Season: Different times of the year for travel have different fares. STPC: Airline pays for your accommodation at the stopover. V: Thrift discounted W: Coach Economy premium Y: Coach Economy .36 S: Standard Class T: Coach Economy discounted Reissue: Changes requiring a new ticket to be issued. Unrestricted fare: A higher fare for a ticket offering maximum flexibility. RT: Round trip. Stopover: When you leave the airport for more than 24 hours. as on an airline. Split ticketing. Transit: Stopover and change plane. as to upgrade a passenger from tourist to business class. usually to obtain a lower fare. Transit visa: A limited-term visa issued solely to allow passage across or through the issuing country's territory. Ticket designator: An airline code.

Inbound operator: A person or company providing inbound services. Client: A term used for a customer. Destination: Place to which a person is traveling or a thing is sent. as in tour arrangements. usually for travel agents and other industry personnel intended to acquaint them with a new destination or new procedures. CRN Cash refund notice. usually to indicate an on-going relationship. Complimentary: Free. Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. IATA: International Air Transport Association.37 FAQ for travel industry Accreditation: Approval given by various trade associations to a travel agency allowing the sale of tickets and other accommodations. Add-on: Anything optional purchased by a passenger. All inclusive: One price covers all listed elements of the package. Cultural tourism: Travel to experience the arts or history of a location or travel to immerse oneself in the language. Incentive travel: Travel that is given to employees as a reward for outstanding performance. sightseeing. AVS: Availability status messages. as a tour. Briefing tour: A tour. ADVR: Advise as to rate. museum admissions. or culture of a region. . Inclusive tour: A tour package that bundles transportation and lodging along with additional services such as transfers. and so forth In-out dates: Dates on which a guest arrives and leaves. All-in: All inclusive. without charge. Full service agency location: A branch of an agency that provides customers both reservations and ticketing Inclusive Rates: Rates that include tax. ADVN: Advise as to names. society. COD: Cash on delivery.

Net amount: The amount due to supplier after the commissions had been deducted. times. Rooming list: A list of guest names and room dates for a group. MAAS: Meet and assist. such as air travel. TQM: Total Quality Management TA: Travel agent.38 Itinerary: The route of travel. regardless of its purpose. A package is distinguished from a tour by virtue of the fact that it combines fewer elements. T&E: Travel and entertainment. as opposed to business travel. . Service charge: A fee charged by travel agencies for providing non-commissionable services. Leisure travel: Travel undertaken for pleasure. a list of flights. Often used to indicate a trip of seven days or longer. Point of embarkation. etc. supplied to the hotel prior to guest arrival. Non-refundable: Of a ticket. a rental car. Markup: The sum of money or percentage added to a wholesale or purchase price to arrive at the retail or resale price. point of origin: Where a journey begins. Outbound: Referring to the leg of the journey departing the city of origin to the destination or destinations. may be applied to another trip in many cases. Land only: A fare rate that doesn't include air transportation. Also called "personal name record Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. Package: A travel product bundling several distinct elements. In an airline booking. minus a service fee. Supplier: In the travel industry. PPR: Passenger profile record. The amount of the ticket. any company providing travel services to the public. Net rate: These are rates with commission deducted at source. no moneys will be returned should the trip be cancelled. Passenger name record: A file on a computerized reservation system containing all the information relating to a specific booking. in an itinerary. Surface: On land. referring to travel over land that does not involve an aircraft. and a hotel.

An area of a tourist destination that has become over-commercialized. Tour operator: A company that assembles the various elements of a tour. such as from the airport to a hotel or vice versa. Tourist: A leisure traveler. A person with specific knowledge of the travel industry hired on a contract basis to provide advice. either as a way of rewarding a purchase or to attract business. Tourism: The activity of travel for pleasure. Throwaway: Any item given away for free. host. TO: Tour order. Tours typically involve the use of a guide. Travel consultant: An alternative term for travel agent. Tour: A travel product in which several elements are bundled together and sold as a unit. or services to a company. Travel agency: Usually used in the travel industry to refer to an ARC-appointed storefront retailer. or escort by groups. guidance. . Travel counselor: An alternate term for travel agent. vouchers. Tire kicker: A customer who asks a travel agent for recommendations or quotes but who never actually makes a booking. Through fare: Fare to a foreign destination reached via a gateway city. Travel agent: Any person who sells travel products on a commission basis. Tour conductor: An employee of or contractor to a tour operator who accompanies and is in overall charge of a Tour documents: A packet of tickets. Tourist trap: Derogatory term for any attraction appealing to tourists but considered to be in bad taste or to give poor value for the money. often included as an element of a tour. TAC: Travel agency commission. instructions. and other information sent to a passenger by a tour company. itineraries.39 TAAD: Travel agent automated deduction. Transfer: The transportation of a passenger between two points. Ticket: A formal travel document representing a contract between the traveler and the supplier.

XO: Exchange order. Trave log. any journey of more than 100 miles from a person's home.40 Travel partner: A travel supplier that participates in a frequency marketing program operated by another travel supplier. FAQ Accounts Account Executive: Person responsible for management of office. Weather tourist: A person who travels to view meteorological events such as hurricanes and tornadoes. such as a letter of invitation from an approved organization or a receipt for confirmed bookings. Accountable document: Any piece of paper that. travelogue: A documentary film or video extolling the attractions of a specific travel destination or group of destinations Trip: In the travel industry. Accountable manual documents: Blank ARC ticket stock used to hand-write tickets. has a monetary value and which must be accounted for to the ARC. regardless of whether an overnight stay is involved Vendor: In the travel industry. Visa: A document or. a tour operator. required by a foreign government before a visa will be issued. Visa expediter: A person or company charging a fee to procure visas another travel documents Visa support: Any documentation. when validated by a travel agency. more frequently. ADR: Average daily rate. any supplier of travel products or services. Wholesaler rate: A non-commissionable rate for a product such as a hotel room that is extended to tour operators and packagers. a stamp in a passport authorizing the bearer to visit a country for specific purposes and for a specific length of time. Wholesaler: Any company that sells to retailers as opposed to the general public. .

in/mice. such as machines used in a business.corporatetravel. TAC: Travel agency commission.personal-assistant-tips. Net amount: The amount due to supplier after the commissions had been deducted. a deduction taken to account for the decline in value of assets.com/support-files/corporatetravelplanningchecklist.aspx http://www.jsp .mysiatravel. Fortnight: A period of two weeks Invoice: A business document detailing goods or services provided and requesting payment. CRN Cash refund notice. Net rate: These are rates with commission deducted at source.pdf http://www.com/Faqs-on-tours.co. Depreciable asset: Any property owned by a business that is subject to depreciation for tax purposes.41 Commission: A percentage of a sale price paid to a salesperson as payment for making a sale.resavenue. Net profit: Profit after all expenses has been taken into account. References Internet http://www.html http://www. Service charge: A fee charged by travel agencies for providing non-commissionable services. over a period of time. Used to offset the cost of acquiring the asset. Depreciation: In taxation.com/faq/tits.

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