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SUMMER INTERNSHIP FROM (01-06-2011 TO 31-07-2011) COMPANY NAME: CLICK2TRAVEL.IN
SUBMITTED BY: GAURAV KATHAIT MBA (TOURISM AND HOSPITALITY) ROLL NO: A-23 Section: RR1001 REG NO: 11013600
SUBMITTED TO: Anjali Khanna(HOD)
Table of content
1. 2. 3. a. b. c. d. 4. a. b. c. 5. 6. 7. 8. 9.
Acknowledgement Overview of India tourism industry. Different sectors of tourism industry in India Tourism and hospitality industry Structure of the industry Tourism policy Other government initiatives Future outlook Medical tourism industry Rural tourism industry Eco tourism industry Travel industry Forms of travel Tour operator Inbound tour operator Job of domestic tour operator
10. Sources of income of a tour operator 11. Outbound tour operator 12. Check list for International Tourist a. b. c.
At the time of reservation Visa FOREX
13. Corporate travel a.
Corporate travel check list
14. MICE (Meetings, Incentives, Convocation and Events)
3 a. b.
Organizers check list Meeting and Events check list
15. Introduction to company 16. Company’s profile 17. The management 18. Mission, Vision and Values 19. Unique selling point 20. Services 21. Procedure for hotel reservation 22. Research methodology a. b. c. Objective Scope of study Facts and findings
23. Frequently asked questions
ACKNOWLEDGEMENT First of fall I would like to thank the Director of Click2Travel.in for giving me the opportunity to do my two-month project training in his esteemed organization. I am highly obliged to Mr. Siddharth Jain for granting me to undertake my training at Click2Travel.in.I express my thanks to all team members under whose able guidance and direction, I was able to give shape to my training. Their constant review and excellent suggestions throughout the project are highly commendable.
Introduction to Indian tourism industry Indian Tourism Industry is the major service industry in the country. The prime authority for the development, management and promotion of tourism industry in India is the Ministry of Tourism which also runs the Incredible India Campaign.
Overview of India Tourism Industry Tourism in India contributes around 6.23% of the national GDP and is responsible for generating 8.78% of the overall employment in India.
As of 2008, the Indian tourism industry generated about US$ 100 billion and around US$ 275.5 billion of revenue is expected to be generated by 2018.
The growth rate has been expected to be 9.45% annually.
Figures of 2009 indicate that around 5.11 million foreign tourists visited India that year, mostly coming from the USA and UK and domestic tourism touched high figures of 650 million. The highest share was taken by the states of Andhra Pradesh, Uttar Pradesh and Tamil Nadu.
State Governments. Indian hospitality industry's excellent growth has been primarily due to the following reasons Strong GDP performance Developing stronger ties with nations all across the world Encouraging foreign investment Structure of the Industry . Tamil Nadu. Maharashtra. Union Territories and thus promotional policies and programs for the tourism sector are defined. It collaborates with various Central agencies. The Ministry of Tourism formulates and regulates the national policies for the promotion of the tourism sector. The World Travel and Tourism Council (WTTC) have counted India and China as among the fastest growing tourism industries over the span of next 10-15 years. Different Sectors of Tourism Industry in India the different sectors of the Indian Tourism Industry are enlisted below: Tourism and Hospitality Industry A brief: The Indian Tourism Industry has registered a remarkable growth both in the volume of foreign tourists and the overall revenue compared to the International Tourism Industry.5 Rajasthan. Delhi and Uttar Pradesh remain the favorite destination among the tourists.
Maharashtra. The Hotel sector has registered a faster growth than the GDP since the last few years. The Government of India is expecting to generate Rs. Government of India to be developed as tourism hubs. Assam. Advantages India offers the following advantages when it comes to medical treatment and facilities: The treatment costs are comparatively 30% lower to that of Western countries and also the cheapest in South-east Asia. Gujarat. Madhya Pradesh. Tourism Policy The National Tourism Policy was prepared in the year 2002. as it provides quality health treatment at cheaper costs compared to the treatment costs in the USA and other developed nations. Atethie devo bhava: (guests are equal to God) this policy by the Government aims to make the common people aware who come in contact with the tourist. Karnataka. Bihar. Kerala.500 billion to GDP by 2020. It contains the following policies Target tourism as a major sector for economic growth Focus on domestic tourism Position India as a global brand for tourism Develop integrated tourism circuits Tourist friendly visa process Tax rates rationalization in the hospitality sector Immigration services Other Government Initiatives 31 villages have been recognized by the Ministry of Tourism. Future Outlook The hotel sector is expected to register a positive growth in the next few years. Medical Tourism Industry This is one of the highly growing sectors of the Indian Tourism Industry.6 The hotel industry is an important division of the Tourism Industry. Orissa. Tamil Nadu. Incredible India: Under this policy the Government carries out its promotional activities through various marketing programs. With years passing by India is becoming a top priority for medical tourism. Sikkim. . The states of which the villages have been identified are Himachal Pradesh. 8. Rajasthan and West Bengal.
Eco-Tourism Industry Eco. cancer risk markers. body fat analysis. Alone from Rajasthan. spirometry. Chest X-ray. and a full range of Assisted Reproductive Technology (ART) services. This sector has got quite a high number of tourists specially those who have an attraction for the rural ways of life. innumerable tourists across the seas visit the villages in Rajasthan. make it a Rs. orthopedics. a business of $2.5 million for the project. high strength MRI etc are some of the medical services offered in India. Infertility treatments cost almost 1/4th of that in the developed countries and services include modern assisted reproductive techniques. The sector is expected to generate an annual growth of 30%. which will. audiometric.Tourism is a very responsible form of tourism which encourages sustaining ecological balance and also leading to ecological development. Spiritual tours organized for the tourists all across the country give the tourists an insight into the religiously rich culture of India. doctors etc have a good command over the English language which makes it easier for the tourists to communicate with them Indian hospitals offer excellent medical facilities in cardiology. Rural Tourism Industry Rural tourism industry reflects the rural civilization and culture followed in rural India which is rich in arts and crafts. coronary risk markers. .500-crore industry by 2015. joint replacements. 2D echo Color Doppler. Gujarat and South India every year. comprehensive physical and gynecological examinations.3 billion has been estimated to come up. Full body pathology. gold standard DXA bone densitometry. Even without any promotional programs for developing rural tourism. handicraft exported amounted to about INR4 million in the year 2009. which has given US$ 2. as reported by the Confederation of Indian Industry (CII). cosmetic treatments and many others. It has the prime objective of promoting tourism by maintaining the nature as it is and promoting the conservation of wildlife and their habitats. Tourism projects have been launched by the Union Tourism Ministry in collaboration with the UNDP.7 The medical staff. Spiritual Tourism Industry India has numerous spiritual destinations which makes India a hot spot for spiritual tourism industry. 9. such as IVF. 12 lead ECG. in transplants. Future Estimates for the Medical Tourism Industry This sector has immense potential and by 2012.
airport transfer. tours of the areas.8 Travel industry The travel industry caters to recreational. sea. transit trains and high speed long distance trains. Airways) Hospitality services (including accommodation in hotels and resorts) Destination Forms of travel Ship travel: Sea travel has largely been replaced by faster means of travel such as automobiles and airplanes. However it is still used for small trips and leisure cruises. Rail travel: the popular forms of rail travel include inter-city trains. leisure and business travelers. meals etc. Sightseeing. Travel services (transfer to and from the destination). Air Travel: It is the most popular form of international travel. These can include hotel reservation. Travel (rail. Road. Ship. buses and taxis. The elements of tours consist of. The travel sector covers the following sectors Transportation services (Rail. Accommodations along with meals if necessary. due to its speed and coverage. Road travel: It is the most popular form of travel and includes various modes such as personal automobiles. road. air). Tour operator A company that assembles the various elements of tours is known as a tour operator. Travel operators are mainly of two kinds that is Inbound tour operator (domestic tour operator) Outbound tour operator Inbound tour operator An inbound tour operator is simply a company that makes travel arrangements for arriving tourist from other countries or tourist from within the country. .
For example let us say that you are a tour company that is located in India. These can include hotel reservation. Such as the Destination selection. Job of domestic tour operator Identify itinerary (it include everything from sightseeing. meals etc. sea. The tour operator of the destination country negotiates the rate with the hotel. You are an outbound tour operator if you make arrangements for people who want to visit some other country. Outbound tour operator An outbound tour operator is a company which makes travel arrangement for the people of their country to some other country. Type of Accommodation. transportation cost etc. let us say that you are a tour company that is located in India. Commission from hotels can vary according to the hotel policy. etc). Interest. and then makes a detailed itinerary. etc on your behalf. airport transfer.9 For example. then the Tour operator customize and pass on the package detail to the client by adding up his margin in it. Incentive packages. accommodation. Once the client has agreed for the package. The Outbound Agent in India confirms all the arrangement of as per the itinerary with the destination tour operator. Commission from sales (not much these days from airlines). Duration of Travel. tours of the areas. Help in arranging transportation for the client (rail. Commission from package tour holidays. These are the tours booked by the companies for their employees through tour operator. Sources of income of a tour operator Service charge. air). road. Outbound Tour operator in India takes the requirement of a customer in detail . After this he coordinates with his counterpart: The Agent at the destination and work out the cost inclusive of all the necessary elements of the tour. Short listing of hotels according to the client requirement. travel agency. That is to say that one tour operator is of the company from where the tourist belongs and the other where the tourist wants to visit. After that he sends the package detail to you that is hotel cost. You are an inbound operator if you make arrangements for people who are arriving in India for a visit. No of adults and children traveling etc. In outbound tours two or more tours operators are involved. .
Make arrangements for transportation. hotel accommodation.10 Work of a travel agent Give advice on destination. tourist attraction and recreation. . required papers (passports. visa and certificate of vaccination) and currency exchange rates to international travelers. fares and hotels ratings and accommodations. car rentals. restaurants. Advice on weather conditions. Provide information on custom regulation. To collect information on departure and arrival time. tours and recreation.
Visa Status – Check if there is enough time available to obtain Visa. Names given by client should match the name as on their respective passports. Forex. In view to generate additional revenue. if he is only buying tickets from us. A Child should have name of the accompanied parent on his/her passport. In view to provide Best of Services. Take complete name.International At the time of reservations. you must check on Seat /Meal Request.Satinder Singh Check Validity – In most cases passport should be valid for at least six months from the date of departure from the destination country. Inoculations. Special Request and advise him on Change/Refund/No-Show Clauses.g. Travel insurance. Example Mr. then we should also ask him where he is going to stay. and if we can offer him hotels/ transfers/ Forex / travel Insurance.11 Check list for international tourist Operational Guidelines . E. . Check on the Travel Insurance requirements. you must check and offer on the services he is not buying from us.
Germany. The 15 Schengen countries are: Austria. France. Luxembourg. Tour Confirmation & Hotel Confirmation. Countries like USA. different regulations apply. you may enter one country and travel freely throughout the Schengen zone. so take care when dealing with such itineraries. designation. Medical Requirements : *As Applicable Visa Fee Time Taken : *As Applicable : *As Applicable * Please check directly from Embassy or its website for correct info. Norway. Detailed Tour Itinerary. (OR) * Please Log on to Visa pages online to find out details. and Australia have stringent norms. Check Nationality . Netherlands. Covering letter from the applicant on company's / personal letterhead stating his name. . If it’s Schengen Visa. Greece. Portugal. Iceland. purpose and duration of visit. 1 Visa application form duly filled in and signed. Income Tax paper for the last 3 years. Italy.If passport holder other than Indian. ensure you apply visa to the country of first port of arrival. 2-4 recent passport size color photographs with white background and on Kodak paper only. With Schengen visa. Canada.12 Visa There should be enough pages available for Visa (2 pages for one visa required) Check the Passport’s Place of Issue – as embassies do not accept applications of passport issued out of their region. Spain and Sweden. Denmark. Foreign Exchange endorsement / Copy of Credit cards. Finland. UK. Belgium. Standard Documents required Passport with validity of more than six months. Original Bank Statement for the last 6 months.
What is Buying Rate? Rate at which the Bank or Forex Dealer buy currency. Example 1USD = INR 45. so please check from your Bank/ Forex Dealer. so be careful when accepting currency notes. note down number of each currency note. then to safeguard yourself. please check requisite documents including passport size photographs to be carried along. . There is lot of duplicate currency floating in the market. What is Selling Rate? Rate at which the Bank or Forex Dealer sell currency. If not able to identify them. FOREX Always advice passenger that the payment due would be calculated as per ROE on the date of payment made.13 In case passenger availing Visa on arrival.10. Always check the current rate of Exchange before you accept the payment. Example 1USD = INR 46. TC / Cash currency rates may differ.85.
Consider obtaining a second passport for convenience if the traveler is a frequent flyer. Inoculations Make sure inoculations are completed as soon as possible because inoculations can take several weeks to become effective.14 Corporate Travel Corporate travel is the people travelling for purpose related to work from one country to another or from one place to another within the country. Remember that an inoculation certificate may be required when applying for a visa. Which are as follows? Airlines expense Hotel expense Food and beverages expense Transportation expense CORPORATE TRAVEL CHECKLIST Travel Advisories Check for travel advisory warnings before booking flights. Visas Check the embassy/consulate’s website for visa requirements. instructions and forms. Export license(s) Find out if a trade license/permit is needed. . There are basically four expense categories for corporate travel. Health Advisories Passport Check validity of traveler’s passport – passports should be valid for at least 6 months after date of arrival in destination country. or use the Link below to find visa requirements by country. Both passports will be simultaneously valid.
Flights Compare prices using a flight comparison website Check travel policy for traveler's approved class of travel Before booking. Note the driver’s mobile number Trains Note train times Obtain train tickets Find out if seat reservation is required Find out if connecting train(s) leave from the same station Get directions from station to venue Driving/Car parking If possible. Translator/escort Check with the applicable tourist board for translators/escorts Hire car Find out what type of hire car the traveler prefers (subject to travel policy). and air miles details. mechanic..uk Be aware of time zone impact on date/time of arrival Check traveler’s seating preference.e. luggage capacity. and any extras such as satellite navigation. breakdown cover. manual/automatic. keep a record of traveler’s registration no. .e. single occupancy double. compare prices using a flight comparison website like Expedia. garage. Obtain tickets/boarding pass in advance if preferred Hotel Check hotel reviews Make sure the hotel has service amenities (i. make and model of car.co.15 International Driving license Find out if an international driving license/permit is required. Wi-Fi. etc) Specify smoking/non-smoking preference Check if customer parking is available Note booking reservation number Send traveler's flight details to hotel upon confirmation Request that the room is held for late arrival (arrival after 1800 hrs). incoming/outgoing fax/voicemail) Specify the type of room required (i. dietary requirements. if applicable. standard. insurance requirements Find out if chauffeur drive is required because of country regulations Verify location of collection/drop off point Find out if corporate vouchers are available Find out if maps are provided Taxis/Courtesy Car Note pickup time and exact location of collection point If driver will be carrying a sign. find out what the sign will say. air conditioning.
company name. of overseas contacts Hire car collection/drop off time. make. envelopes) Business cards (with reverse side in country specific language) Meeting papers Weather report for week ahead Advice on dress code for events ‘Hints for Exporters’ booklet Hardcopy of diary for the travel period Photocopy of passport/important docs/credit cards Country specific information. address. telephone no. Travel Pack Passport Inoculation certificate Flight Tickets/boarding pass Hotel booking reservation number Travelers cheques Car rental voucher Train tickets Insurance documents Stationery (headed paper. rail enquiry desk no. platform. address. fax no. Timing/location of meetings and entertainment Name and telephone nos. contact/account details (name written on sign) Train times. model and color of car. for all arrivals and departures Hotel arrival time. provide traveler’s registration no. contact details. Taxi pickup times. Health insurance cover Make enquiries about health insurance Spending Money Worldwide Restaurant Search Itinerary Include the following details Name and location of airport Date of travel..16 Check if international breakdown cover required? Find out if you need to reserve a parking space If parking is arranged at client’s premises.. flight times. check-in times. phrasebook. hotel. flight nos. guidebook. Airline terminal no. station. room reservation no. compliment slips. reservation no. hire car pickup/drop off location Details of local currency and suggested daily budget . name.. advice on local etiquette Extra copy of the itinerary for his household Contact details of others travelling to the same meeting Area map (Google maps) and map/directions to venue.
a profession. MICE tourism usually consists of a well planned agenda centered on a particular theme. MICE are used to refer to a particular type of tourism in which large groups planned usually well in advance are brought together for some particular purpose. . Incentives. Conferences. perhaps with the exception of Incentives. Most components of MICE are well understood. or a job well done. The acronym MICE are applied inconsistently with the “E” sometimes referring to Events and the “C” sometimes referring to Conventions. MICE events are normally bid on by specialized “convention” bureaus located in particular countries and cities and established for the purpose of bidding on MICE activities. such as a hobby. Incentive tourism is usually conducted purely for entertainment. often several years. MICE tourism is known for its flawless planning and demanding clientele.17 MICE = Meetings. and Exhibitions. Incentive tourism is usually undertaken as a type of employee reward by a company or institution for targets met or exceeded. This process of marketing and bidding is normally conducted well in advance of the actual event. rather than professional or educational purposes. Unlike the other types of MICE tourism. or an educational topic. MICE tourism is a specialized area with its own trade shows (IMEX) and practices.
. Exhibitions: An event design to bring together people in the specific industry or closely related industry to come together to show case their product or services to a group of attendees.18 Meetings: it is designed to bring to bring people together for the purpose of exchanging information Incentives: It is a trip that is planned by a company to reward their employees for outstanding services in their desired field. The source of income is by charging 5% to 10% on the total bill. Conventions: A gathering of people to meet and discuss similar issues and activities in a large setting.
auxiliary spaces. lunch. with their own cars or is their transportation specially arranged? Facilities • • • What kind of facilities will you need: main meeting room. will you need cameras and screens? . dinner. spaces for group work. technology Furniture • • • • • • • Short informative sharing event or information bulletin: rows of chairs All-day seminar or longer: classroom set up (tables and chairs) Training or workshop: group work tables (4–6 people per table) Meeting: conference table (max 20 people per table) Training event or meeting: U-shaped table Evening event or get-together: cocktail set-up (buffet and bar tables) Festive dinner party: banquet setting (8–12 people per table) Technology • Take note of the size of the space: is the PA loud enough. experiences or an urban meeting? Homely and cozy or classy and stylish? When planning your schedule • • Will your guests arrive from near or far? Will they arrive by public transport. furniture. accommodation? Can you move from one space to another conveniently and quickly? Soundproofing. is the projector bright enough. exhibition.19 Organizer’s checklist Location • • Accessibility: is the meeting location easy to reach? Environment: comfort. atmosphere. acoustics. air conditioning. ease of concentration Nature of the event • • • Is the event one-off or a series of events? Calm of nature.
video recordings? Will you require professional help with planning or technical support during the event? Catering • • • • • Nature of the event: working meeting or a party? Participants: gender. visual planning and projectors. quality of technical execution Required IT solutions: open/closed network. suspended items and installations. own staff and meeting location staff Quality and responsibility • • Quality of the meeting arrangements: quality standard certificates. seasonal. standards for the operations Responsibility of the meeting location: recycling. access control Personal safety: first aid. make an impression. personal security arrangements (for speakers or participants) Information Security: spaces. or encourage guests to stay longer? Timing and schedule: how hungry are the participants. and how much time do you need to reserve for eating? What message do you want to convey: health-consciousness. heating. status What is the aim of the catering: to satisfy hunger. luxury? Trends • Decoration and presentation: neutral. materials.20 • • • • Visual aspects: lighting technology. nationality. air conditioning. security officers. following a theme or a corporate image? Security • • • Security of the site: fire safety. lighting . webcasting and recorded files Are you looking for interaction: voting facilities.
What will the guests/delegates gain from participating? Who will be the members of the planning group/event committee? Who is the decision maker(s)? Who will be there to help on-site? What do you want to happen? (Work out a preliminary program/agenda).21 Meeting & Event Check List For Big Meetings & Events At the very start Define The purpose and objectives of the meeting . When do you want it to take place? (Remember to check dates for other events). Can you be flexible on dates? Where do you want it to take place? (Consider parking. transportation.).)? Whom do you want to attend? Estimate no. What is your budget? (Can you get extra funds if needed? Could you get sponsors. .to you. seating format and size of meeting rooms and other facilities needed each day (incl. of guests/delegates. And available optional dates. (Develop a relevant media contact list)? Do you need to insure the event? Determine Preferred dates.. How long would your event be? Do you need to attract guests/delegates by PR. times). accessibility for disabled etc. No.
. Budget. Inspect the considered event venue(s). A rough draft of the program. State your preference packages &/or itemized rates. and standard of bed rooms each day. When you need the offer. No. Consider the offers received: Which facilities will best accommodate your event? Which will best live up to the expectations of the guests/delegates? Who will be the best partner to work with? Which venue best meets your budget.22 Need for breaks. dinners. smoking etc. Book the event venue(s) and main services Consider the need for printed material and prepare a timeline for producing it. lunches. Any other relevant information. exhibition. stage).) on the response form.g. receptions etc. Invite speaker Prepare invitations. Allow the guests/delegates to note their individual requirements (dietary. Any special requests (e. Type of guests/delegates.
). Remember to note special requests (VIPs etc. what happens if one of your speakers falls sick?) + prepare contingency plans Invite guests/delegates. Prepare press release for your event. Order gifts and amenities. Confirm guests/delegates participation. Order signs and printed material. . Prepare your event budget. (E. Check and order speakers' for transportation requirements. Finalize of printed material production. Consider the unexpected.g. Check and order speakers' technical equipment requirements. Check budgets from similar meetings to ensure that all is included. (Updating minimizes your cancellation/reduction costs). Send rooming list to the hotel. guests/delegates etc.).23 3 months prior to the event Update your reservation (no. Start preparing a scenario (to do list with responsible persons assigned). of meetings rooms. for copying/production of handouts). 1 month prior to the event Choose and confirm catering and menus Check development of speakers presentation (Remind speakers of presentation due dates. bed rooms. Hold a pre-event meeting with your venue contact to go through the programmed.
Aim at getting to bed early .just in case. smile and have a great event! After the event . check that it functions and that you have all necessary cords. Confirm all deliveries and pick-ups. Check and order speakers' technical Prepare a master copy of all your printed material to bring with you . contact telephone list etc.). scenario. Prepare a staff briefing kit (programmed. Personally check that all material has arrived and is in good condition. who has the authority to sign bills and order any extras.(advise the hotel to expect the material) Make arrangements to return material to your office after the event. Advise the event venue (and other relevant suppliers). Send out your event press release. If you are using your own AV. plugs etc. helpers etc. briefed and ready to go During the event Relax. Upon arrival at the venue / 1 day before event Hold a pre-event meeting with your venue contact to go through the programmed. Prepare name badges. Make sure that all greeters. are on-site. Call up contacts to get confirmation of coverage.and get a good start! 1 hour before event Check all event rooms.24 One week prior event Send material to arrive at the hotel 48 hours before your arrival.
Send thank-you notes to the speakers. staff etc. Fill out the event evaluation form. (Present you feed-back and feedforward).25 Meet with your venue contact to review the event. Pay the invoices from suppliers. . Check the invoice. sponsors. Make notes for the next event.
being effectively maintained wit telephone. and computer networking and computer reservation system to meet up the demand of their clients. Siddharth Jain. They act as a facilitator in getting tours. New Delhi.in one of the India’s travel company was started in 2008 by Mr.in is an online travel company catering to the travel as well as to the hospitality industry. Company’s Profile Click2travel. internet. The office is well equipped with the external and internal communication system.26 Introduction to the company Click2travel.in is an IATA recognized agency in India. It is run by a team of young and energetic professionals fully conversant with modern day’s travel trade and its practices that have background with various travel agencies. They assist the customer in making their package tours according to their requirement. .in is located in Darya Ganj. Beside that they also assist their customer in booking the hotel of their choice and try to provide the best alternative choice to the customer. The office of Click2travel. fax. groups and corporate events organized along with both air and ground transportation reservation done. Click2travel. They provide their customers with complete travel solution.
They are our technology partners. Siddharth is skilled in all fields of the trade. the founder of Click2Travel.in has passionately created an online travel service Click2travel.Founder Director Siddharth Jain.in is developed through Kamyab InfoTech. She is the operational head of Click2Travel. Retailer. sales or business development. Financial Institutes. which in turn brings in a more than 100% satisfied customer that keeps coming back with all their travel needs and plans. Their industry experience extends to providing solutions to several key industries such as the Banks. Shalini Jain . American Embassy Travel Management Centre. American Express and Carlson Wagonlit. He is well versed with the challenges that the world of hospitality has to offer. be it operations. Shalini started a successful offline Tour Operator Company in the Year 2004. Neeraj Jain. Kamyab InfoTech is IT Solution Company based in New Delhi and Mumbai. BTI Sita.in.27 The management Siddharth Jain . Kamyab InfoTech PVT Ltd Click2travel. Air Sahara & Journey mart. Shalini has been in the industry for 11 years and has worked with multi-nationals like Holiday Inn.Director She has vivacious personality full of positive attitude and proficient in nature. IT Companies & Travel Companies. Siddharth has an impressive knowledge of the field which he has gained over a decade and work credits with companies like Carlson Wagon Lit. which provides us e-business solutions and application management services to keep our operations sailing smoothly. .in her team is constantly striving for a 99% client conversion rate. headed by Mr. Stores & Super markets. A thorough professional and a perfectionist.
tour packages. Communication route is simplified. Vision and Values Mission: To push the leading edge of travel and give the added value of services to our guest.in is a coming up Travel Company in India which provides its client with a wide range of services.28 Mission. corporate. They try to keep their client with updated information about the hotel reservation. The company ensures that their customer is offered with the best of the Hospitality. be ethical and trust and respect each other Unique Selling Point To customized travel packages as per client requirement. The cost effective and well organized tour packages are sure to satisfy their customer. incentive tour packages etc. Hotel reservation services Leisure trips Luxury Cruises Tour packages within India Tour packages outside India Car rental services Corporate/incentive tour Airlines deals Tailor made vacations Religious tours Conferences and incentives . Values: To create value for guest. Vision: To be among the top travel agency in the country. To make hotel reservation according to the customer will. The company also organizes group tours and tries to give its customer the best value of their money. Services Click2travel.
agents receive a 10% commission on booking in hotels where as it can vary depending upon the hotel policy. Typically. Then ask for the Travel Agent Commission. If the travel agent has a tax deduction certificate then 10% tax would not be deducted from the travel agent commission where as if they don’t have it then the hotel deduct 10% amount from the agent commission. If the rooms are available ask for the various packages that are offered by the hotel along with their rates. Check the availability as per the client requirement. After all this is done say thank you. Also ask if the rate is inclusive of tax or they are extra. Also ask for extra bed cost if required. Greeting the person and asking his or her name. After that give the best hotel reservation price to the client and once he/she has confirmed the booking ask him to message the conformation on yours email id.29 Procedure for hotel reservation Call at the hotel room reservation. Ask for the child policy of the hotel. .
in as a trainee I got to learn how to make itineraries.30 Research Methodology Objective To understand what customer wants in their tour packages. The company also has tailor made packages for its clients. How to make itinerary and to modify it according to the customer need. The company also deals in group tour. to do air ticket billing on Yatra software and to handle the customer queries. hotel booking and Airline reservation and how to organize and modify the plan according to the customer need. Also in the beginning of my training I got to work on a project luxury resort which is going to open at the region of Dehradun the capital of Uttrakhand. Facts and Findings The company mainly deals in outbound tours. I got to work on the room reservation for our client. Company also deals in hotel booking and air deals. Scope of study While working with Click2trave. .
. breakfast.64% where as for international air ticket it is 1. breakfast. lunch/dinner is included in price American plan (AP): in this plan room. What is VISA service tax charge and how it is applied? VISA service tax charge is 10.30% and it is applied on service charge. Hotel What are different types of meal plan and what all things it contains? There are four different types of meal plan that is European plan (EP): in this just the reservation of room is involved in price Continental plan (CP): in this plan room and breakfast is included in price Modified American Plan (MAP): in this plan room.31 FAQ of accounts department What do you mean by TDS? TDA means Tax Deduction at Source Is TDS different TDS is 10% on commission What is the service tax on airlines ticket? For domestic air ticket the service tax is . lunch and dinner are included in price.24%.
while next to each other. To void. as a reservation. Cancellation clause: In a contract. Cancel. cabins. B&B: n. a provision which allows for cancellation by one of the parties. sometime referred to as full American plan. repairs. In hotels. usually a hotel. the latest time a guest may leave without being charged for another night's lodging. Check-in may require the presentation of payment. To indicate an item has been processed. American plan: A meal plan at a hotel or resort in which three meals a day are included in the price. or other documentation or identification. Include all three meals and all taxes. Buffet: A serve-yourself meal featuring several choices in each course. Check-out time. without charge. Availability: The current inventory of seats. usually upon payment of a penalty. Bed and breakfast. Check-in time. have no connecting doors. 1. and so forth. eliminating rooms not available due to damage. etc that can be sold or reserved. Check-in: A procedure whereby a hotel guest is registered as having arrived. 2. the earliest time at which a room will be available. All inclusive: One price covers all listed elements of the package. Complimentary: Free. Sometimes referred to as Full American Plan. rooms. the number of rooms actually available for use on a given day. APAI: American plan All Inclusive. reservations. Available rooms: In a hotel. as a check. Check-out: A procedure whereby a hotel guest formally leaves the hotel and settles his or her bill. AP: American plan is a meal at a hotel or resort in which three meals a day are included in the price.32 FAQ hotels Accommodation: any room sold to a customer Adjoining rooms: Hotel rooms which. In hotels. Cancellation penalty: An amount deducted by a supplier from a refund of prepaid funds when a reservation is cancelled. Amenities: The facilities and features of a property. . Basis two: Another term for double occupancy.
Double-double. . In-out dates: Dates on which a guest arrives and leaves. Twin-double: A hotel room with two double beds sometimes called a double-double. double occupancy. Inclusive rates: Room rates that include tax. etc economy class. MAP: Modified American plan includes breakfast and one major meal and all taxes. suite. Modified American plan: A hotel rate that includes two meals daily. CPAI: Continental Plan includes only breakfast and all taxes. MAPAI: Modified America Plan. Accommodations that do not include meals FAP: Full American plan. Double occupancy rate: The rate charged when two people will occupy a room. A hotel room with two double beds sometimes called a twin double. EP: European plan. apartment.33 Confirmation: The official acceptance of a booking by the supplier CP: Continental plan includes only breakfast. includes breakfast and one major meal and all taxes. Invoice: A business document detailing goods or services provided and requesting payment. Tariff: A schedule of fares or prices. PPDO: Per person. Twin: A hotel room containing two single beds. usually breakfast and dinner.
as a reservation. . B: Coach Economy discounted Base fare: The fare. all such unique indicators. C: Business class Cancel: To void. Conditions: Rules pertaining to this air fare. CNL: Cancel. Commissions are calculated on the base fare. Child: Person 2-11 years. before tax has been added.or three-digit indicators that identify specific airlines in CRS systems. Carrier: Refers to the name of the airline you are travelling. more loosely. Add-ons: Extra flight at extra cost Amendment: Changes to your booking. also called a domestic carrier. as of an airline ticket. Circle trip.34 FAQ for air lines A: First class discounted Airline codes: Specifically. D: Business class discounted Domestic airline: An air carrier that provides service within its own country. Code share: Flight operated by another airline. Domestic fare: Fare charged for travel within a country. Bulk fare: A fare available only when buying blocks of seats. APT: Airline passenger tariff Availability: The current inventory of seats that can be sold or reserved. Class: Letter used to book your flight reservation. CT. the unique two. F: First class Fare: A paying passenger on a plane. including those that identify airports.
Open jaw: Fly into one city and out of another city at no penalty. the maximum distance you can fly in air miles. M: Coach Economy discounted MPM: Maximum permitted mileage. This fare is agreed on by the airlines involved. Non-endorsable: No changing of airlines/carriers.35 H: Coach Economy discounted IATA: International Air Transport Association. Net fare. Name. No show: This occurs when customer or group has made a confirmed reservation and fails to check in. OW: one way journey. Reference. Inventory: Refers to the number of rooms and specific room types available for sales in a hotel. One-way trip: Any trip for which a return leg has not been booked. J: Business class premium Joint fare: The fare charged for travel that utilizes more than one airline. Non-refundable: No refund value. Mileage: The amount of miles permitted to be flown on an air fare. net rate: The fare after commission. PNR: Passenger. Normal fare: An airline fare for a completely unrestricted ticket. Non-reroutable: No changing of destinations. Q: Coach Economy R: Supersonic . K: Thrift L: Thrift discounted Nominated carrier: The airline you can fly. P: First class premium Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely.
Ticket designator: An airline code. Upgrade: To move to the next higher category. STPC: Airline pays for your accommodation at the stopover. Creating two separate tickets for a single journey. Roundtrip: A trip. Season: Different times of the year for travel have different fares. as to upgrade a passenger from tourist to business class. usually indicating a discounted fare. Transit: Stopover and change plane. V: Thrift discounted W: Coach Economy premium Y: Coach Economy .36 S: Standard Class T: Coach Economy discounted Reissue: Changes requiring a new ticket to be issued. R T Fares: Return journey fares. RT: Round trip. as on an airline. Unrestricted fare: A higher fare for a ticket offering maximum flexibility. to a single destination and back. Transit visa: A limited-term visa issued solely to allow passage across or through the issuing country's territory. Rerouting: Changes to flight routing. Ticket stock: Blank airline tickets. Ticket on departure: A ticket that will be picked up by the passenger at the airport. Split ticketing. usually to obtain a lower fare. Surcharges: Extra cost involved. TKNO: Ticket number TKTL: Ticket time limit. Stopover: When you leave the airport for more than 24 hours.
as in tour arrangements.37 FAQ for travel industry Accreditation: Approval given by various trade associations to a travel agency allowing the sale of tickets and other accommodations. All inclusive: One price covers all listed elements of the package. Inclusive tour: A tour package that bundles transportation and lodging along with additional services such as transfers. IATA: International Air Transport Association. . Destination: Place to which a person is traveling or a thing is sent. or culture of a region. COD: Cash on delivery. Incentive travel: Travel that is given to employees as a reward for outstanding performance. Complimentary: Free. CRN Cash refund notice. Cultural tourism: Travel to experience the arts or history of a location or travel to immerse oneself in the language. usually to indicate an on-going relationship. and so forth In-out dates: Dates on which a guest arrives and leaves. sightseeing. ADVR: Advise as to rate. Client: A term used for a customer. Inbound operator: A person or company providing inbound services. Full service agency location: A branch of an agency that provides customers both reservations and ticketing Inclusive Rates: Rates that include tax. as a tour. society. ADVN: Advise as to names. Briefing tour: A tour. AVS: Availability status messages. Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. without charge. usually for travel agents and other industry personnel intended to acquaint them with a new destination or new procedures. Add-on: Anything optional purchased by a passenger. museum admissions. All-in: All inclusive.
a rental car. times. Point of embarkation. in an itinerary. Rooming list: A list of guest names and room dates for a group. etc. Land only: A fare rate that doesn't include air transportation. Often used to indicate a trip of seven days or longer. TQM: Total Quality Management TA: Travel agent. PPR: Passenger profile record. Net rate: These are rates with commission deducted at source. Net amount: The amount due to supplier after the commissions had been deducted. referring to travel over land that does not involve an aircraft. minus a service fee. . A package is distinguished from a tour by virtue of the fact that it combines fewer elements. Passenger name record: A file on a computerized reservation system containing all the information relating to a specific booking. Leisure travel: Travel undertaken for pleasure. Supplier: In the travel industry. Non-refundable: Of a ticket. no moneys will be returned should the trip be cancelled. may be applied to another trip in many cases. such as air travel. Service charge: A fee charged by travel agencies for providing non-commissionable services.38 Itinerary: The route of travel. point of origin: Where a journey begins. any company providing travel services to the public. MAAS: Meet and assist. Outbound: Referring to the leg of the journey departing the city of origin to the destination or destinations. supplied to the hotel prior to guest arrival. a list of flights. regardless of its purpose. T&E: Travel and entertainment. Package: A travel product bundling several distinct elements. Markup: The sum of money or percentage added to a wholesale or purchase price to arrive at the retail or resale price. Surface: On land. and a hotel. as opposed to business travel. In an airline booking. The amount of the ticket. Also called "personal name record Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely.
Tour: A travel product in which several elements are bundled together and sold as a unit. A person with specific knowledge of the travel industry hired on a contract basis to provide advice. and other information sent to a passenger by a tour company. Tours typically involve the use of a guide. either as a way of rewarding a purchase or to attract business. An area of a tourist destination that has become over-commercialized. Travel agent: Any person who sells travel products on a commission basis. Tourist: A leisure traveler. Travel counselor: An alternate term for travel agent. Tourist trap: Derogatory term for any attraction appealing to tourists but considered to be in bad taste or to give poor value for the money. TAC: Travel agency commission. Tire kicker: A customer who asks a travel agent for recommendations or quotes but who never actually makes a booking. itineraries. or escort by groups. Tour conductor: An employee of or contractor to a tour operator who accompanies and is in overall charge of a Tour documents: A packet of tickets. Travel agency: Usually used in the travel industry to refer to an ARC-appointed storefront retailer. Ticket: A formal travel document representing a contract between the traveler and the supplier. such as from the airport to a hotel or vice versa. Throwaway: Any item given away for free. Travel consultant: An alternative term for travel agent. or services to a company. instructions. guidance. often included as an element of a tour. TO: Tour order. Tour operator: A company that assembles the various elements of a tour. host. Tourism: The activity of travel for pleasure.39 TAAD: Travel agent automated deduction. vouchers. Through fare: Fare to a foreign destination reached via a gateway city. . Transfer: The transportation of a passenger between two points.
has a monetary value and which must be accounted for to the ARC. FAQ Accounts Account Executive: Person responsible for management of office. Visa: A document or. travelogue: A documentary film or video extolling the attractions of a specific travel destination or group of destinations Trip: In the travel industry. a tour operator. Accountable manual documents: Blank ARC ticket stock used to hand-write tickets. ADR: Average daily rate. a stamp in a passport authorizing the bearer to visit a country for specific purposes and for a specific length of time. regardless of whether an overnight stay is involved Vendor: In the travel industry. any supplier of travel products or services. Wholesaler: Any company that sells to retailers as opposed to the general public. Wholesaler rate: A non-commissionable rate for a product such as a hotel room that is extended to tour operators and packagers. Weather tourist: A person who travels to view meteorological events such as hurricanes and tornadoes. when validated by a travel agency. Visa expediter: A person or company charging a fee to procure visas another travel documents Visa support: Any documentation. such as a letter of invitation from an approved organization or a receipt for confirmed bookings. required by a foreign government before a visa will be issued. Trave log.40 Travel partner: A travel supplier that participates in a frequency marketing program operated by another travel supplier. Accountable document: Any piece of paper that. XO: Exchange order. . more frequently. any journey of more than 100 miles from a person's home.
com/faq/tits. TAC: Travel agency commission. Net rate: These are rates with commission deducted at source.personal-assistant-tips. over a period of time. Depreciable asset: Any property owned by a business that is subject to depreciation for tax purposes. References Internet http://www.resavenue. such as machines used in a business. CRN Cash refund notice. Net amount: The amount due to supplier after the commissions had been deducted.aspx http://www.co.pdf http://www. Used to offset the cost of acquiring the asset.in/mice. Depreciation: In taxation.corporatetravel.html http://www. a deduction taken to account for the decline in value of assets.com/support-files/corporatetravelplanningchecklist. Net profit: Profit after all expenses has been taken into account.mysiatravel.41 Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. Service charge: A fee charged by travel agencies for providing non-commissionable services. Fortnight: A period of two weeks Invoice: A business document detailing goods or services provided and requesting payment.com/Faqs-on-tours.jsp .
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