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PROJECT REPORT

ON

SUMMER INTERNSHIP FROM (01-06-2011 TO 31-07-2011) COMPANY NAME: CLICK2TRAVEL.IN

SUBMITTED BY: GAURAV KATHAIT MBA (TOURISM AND HOSPITALITY) ROLL NO: A-23 Section: RR1001 REG NO: 11013600

SUBMITTED TO: Anjali Khanna(HOD)

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Table of content

1. 2. 3. a. b. c. d. 4. a. b. c. 5. 6. 7. 8. 9.

Acknowledgement Overview of India tourism industry. Different sectors of tourism industry in India Tourism and hospitality industry Structure of the industry Tourism policy Other government initiatives Future outlook Medical tourism industry Rural tourism industry Eco tourism industry Travel industry Forms of travel Tour operator Inbound tour operator Job of domestic tour operator

10. Sources of income of a tour operator 11. Outbound tour operator 12. Check list for International Tourist a. b. c.
At the time of reservation Visa FOREX

13. Corporate travel a.
Corporate travel check list

14. MICE (Meetings, Incentives, Convocation and Events)

3 a. b.
Organizers check list Meeting and Events check list

15. Introduction to company 16. Company’s profile 17. The management 18. Mission, Vision and Values 19. Unique selling point 20. Services 21. Procedure for hotel reservation 22. Research methodology a. b. c. Objective Scope of study Facts and findings

23. Frequently asked questions

ACKNOWLEDGEMENT First of fall I would like to thank the Director of Click2Travel.in for giving me the opportunity to do my two-month project training in his esteemed organization. I am highly obliged to Mr. Siddharth Jain for granting me to undertake my training at Click2Travel.in.I express my thanks to all team members under whose able guidance and direction, I was able to give shape to my training. Their constant review and excellent suggestions throughout the project are highly commendable.

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Introduction to Indian tourism industry Indian Tourism Industry is the major service industry in the country. The prime authority for the development, management and promotion of tourism industry in India is the Ministry of Tourism which also runs the Incredible India Campaign.

Overview of India Tourism Industry Tourism in India contributes around 6.23% of the national GDP and is responsible for generating 8.78% of the overall employment in India.

As of 2008, the Indian tourism industry generated about US$ 100 billion and around US$ 275.5 billion of revenue is expected to be generated by 2018.

The growth rate has been expected to be 9.45% annually.

Figures of 2009 indicate that around 5.11 million foreign tourists visited India that year, mostly coming from the USA and UK and domestic tourism touched high figures of 650 million. The highest share was taken by the states of Andhra Pradesh, Uttar Pradesh and Tamil Nadu.

It collaborates with various Central agencies. Tamil Nadu.5  Rajasthan. Delhi and Uttar Pradesh remain the favorite destination among the tourists. The World Travel and Tourism Council (WTTC) have counted India and China as among the fastest growing tourism industries over the span of next 10-15 years. The Ministry of Tourism formulates and regulates the national policies for the promotion of the tourism sector. Indian hospitality industry's excellent growth has been primarily due to the following reasons    Strong GDP performance Developing stronger ties with nations all across the world Encouraging foreign investment Structure of the Industry . Union Territories and thus promotional policies and programs for the tourism sector are defined. Maharashtra. State Governments.  Different Sectors of Tourism Industry in India the different sectors of the Indian Tourism Industry are enlisted below: Tourism and Hospitality Industry A brief: The Indian Tourism Industry has registered a remarkable growth both in the volume of foreign tourists and the overall revenue compared to the International Tourism Industry.

 Future Outlook The hotel sector is expected to register a positive growth in the next few years. Kerala. It contains the following policies      Target tourism as a major sector for economic growth Focus on domestic tourism Position India as a global brand for tourism Develop integrated tourism circuits Tourist friendly visa process Tax rates rationalization in the hospitality sector Immigration services   Other Government Initiatives 31 villages have been recognized by the Ministry of Tourism. Maharashtra.500 billion to GDP by 2020. Orissa. Medical Tourism Industry This is one of the highly growing sectors of the Indian Tourism Industry. Government of India to be developed as tourism hubs. The Government of India is expecting to generate Rs.  Atethie devo bhava: (guests are equal to God) this policy by the Government aims to make the common people aware who come in contact with the tourist. Gujarat.6 The hotel industry is an important division of the Tourism Industry. Karnataka. The Hotel sector has registered a faster growth than the GDP since the last few years.  Incredible India: Under this policy the Government carries out its promotional activities through various marketing programs. Bihar. Tamil Nadu. Sikkim. The states of which the villages have been identified are Himachal Pradesh. Rajasthan and West Bengal. as it provides quality health treatment at cheaper costs compared to the treatment costs in the USA and other developed nations. Madhya Pradesh. Advantages India offers the following advantages when it comes to medical treatment and facilities:  The treatment costs are comparatively 30% lower to that of Western countries and also the cheapest in South-east Asia. . Tourism Policy  The National Tourism Policy was prepared in the year 2002. 8. Assam. With years passing by India is becoming a top priority for medical tourism.

5 million for the project. orthopedics. cancer risk markers. gold standard DXA bone densitometry. Gujarat and South India every year. in transplants. a business of $2. Tourism projects have been launched by the Union Tourism Ministry in collaboration with the UNDP. Even without any promotional programs for developing rural tourism. Alone from Rajasthan. 2D echo Color Doppler. audiometric. handicraft exported amounted to about INR4 million in the year 2009. make it a Rs. innumerable tourists across the seas visit the villages in Rajasthan. cosmetic treatments and many others. Eco-Tourism Industry Eco. 9. high strength MRI etc are some of the medical services offered in India. Chest X-ray.500-crore industry by 2015.3 billion has been estimated to come up. as reported by the Confederation of Indian Industry (CII). Spiritual Tourism Industry India has numerous spiritual destinations which makes India a hot spot for spiritual tourism industry. body fat analysis. It has the prime objective of promoting tourism by maintaining the nature as it is and promoting the conservation of wildlife and their habitats. and a full range of Assisted Reproductive Technology (ART) services. Spiritual tours organized for the tourists all across the country give the tourists an insight into the religiously rich culture of India.7  The medical staff. which will.  Full body pathology.Tourism is a very responsible form of tourism which encourages sustaining ecological balance and also leading to ecological development. 12 lead ECG. . spirometry. which has given US$ 2. The sector is expected to generate an annual growth of 30%. joint replacements. such as IVF. Rural Tourism Industry Rural tourism industry reflects the rural civilization and culture followed in rural India which is rich in arts and crafts. comprehensive physical and gynecological examinations. doctors etc have a good command over the English language which makes it easier for the tourists to communicate with them  Indian hospitals offer excellent medical facilities in cardiology. coronary risk markers. This sector has got quite a high number of tourists specially those who have an attraction for the rural ways of life.  Infertility treatments cost almost 1/4th of that in the developed countries and services include modern assisted reproductive techniques. Future Estimates for the Medical Tourism Industry This sector has immense potential and by 2012.

Sightseeing. Ship. However it is still used for small trips and leisure cruises. road. airport transfer. Rail travel: the popular forms of rail travel include inter-city trains. These can include hotel reservation. Airways) Hospitality services (including accommodation in hotels and resorts) Destination Forms of travel  Ship travel: Sea travel has largely been replaced by faster means of travel such as automobiles and airplanes. Road. Road travel: It is the most popular form of travel and includes various modes such as personal automobiles.    Tour operator A company that assembles the various elements of tours is known as a tour operator. Travel services (transfer to and from the destination). The travel sector covers the following sectors    Transportation services (Rail. buses and taxis. sea. tours of the areas. Air Travel: It is the most popular form of international travel. transit trains and high speed long distance trains. air). meals etc.     Travel (rail. Accommodations along with meals if necessary.8 Travel industry The travel industry caters to recreational. due to its speed and coverage. . The elements of tours consist of. Travel operators are mainly of two kinds that is   Inbound tour operator (domestic tour operator) Outbound tour operator Inbound tour operator An inbound tour operator is simply a company that makes travel arrangements for arriving tourist from other countries or tourist from within the country. leisure and business travelers.

Commission from sales (not much these days from airlines). transportation cost etc. Short listing of hotels according to the client requirement. For example let us say that you are a tour company that is located in India. These can include hotel reservation. Commission from package tour holidays. meals etc. Sources of income of a tour operator     Service charge. and then makes a detailed itinerary. Commission from hotels can vary according to the hotel policy. etc). sea. Outbound tour operator An outbound tour operator is a company which makes travel arrangement for the people of their country to some other country. . travel agency. Help in arranging transportation for the client (rail. air). then the Tour operator customize and pass on the package detail to the client by adding up his margin in it. Duration of Travel.  Incentive packages. etc on your behalf. In outbound tours two or more tours operators are involved. You are an outbound tour operator if you make arrangements for people who want to visit some other country. tours of the areas. These are the tours booked by the companies for their employees through tour operator. accommodation. That is to say that one tour operator is of the company from where the tourist belongs and the other where the tourist wants to visit. After that he sends the package detail to you that is hotel cost. Interest. After this he coordinates with his counterpart: The Agent at the destination and work out the cost inclusive of all the necessary elements of the tour. You are an inbound operator if you make arrangements for people who are arriving in India for a visit. Type of Accommodation. airport transfer. Outbound Tour operator in India takes the requirement of a customer in detail . No of adults and children traveling etc. The tour operator of the destination country negotiates the rate with the hotel. The Outbound Agent in India confirms all the arrangement of as per the itinerary with the destination tour operator.9 For example. Job of domestic tour operator    Identify itinerary (it include everything from sightseeing. let us say that you are a tour company that is located in India. road. Such as the Destination selection. Once the client has agreed for the package.

  Provide information on custom regulation.  To collect information on departure and arrival time. hotel accommodation. required papers (passports. Advice on weather conditions. tourist attraction and recreation.10 Work of a travel agent   Give advice on destination. Make arrangements for transportation. restaurants. . visa and certificate of vaccination) and currency exchange rates to international travelers. car rentals. tours and recreation. fares and hotels ratings and accommodations.

 A Child should have name of the accompanied parent on his/her passport. you must check and offer on the services he is not buying from us. Special Request and advise him on Change/Refund/No-Show Clauses.Satinder Singh  Check Validity – In most cases passport should be valid for at least six months from the date of departure from the destination country.  In view to provide Best of Services.  Visa Status – Check if there is enough time available to obtain Visa. you must check on Seat /Meal Request. and if we can offer him hotels/ transfers/ Forex / travel Insurance. if he is only buying tickets from us. .  Take complete name.  Names given by client should match the name as on their respective passports. Inoculations. then we should also ask him where he is going to stay.11 Check list for international tourist Operational Guidelines .  In view to generate additional revenue.g. Example Mr. E. Travel insurance.International At the time of reservations.  Check on the Travel Insurance requirements. Forex.

 1 Visa application form duly filled in and signed.  Tour Confirmation & Hotel Confirmation. ensure you apply visa to the country of first port of arrival.  Detailed Tour Itinerary.If passport holder other than Indian. different regulations apply.  Income Tax paper for the last 3 years. UK. With Schengen visa. purpose and duration of visit.  Covering letter from the applicant on company's / personal letterhead stating his name. Greece. Canada.  Foreign Exchange endorsement / Copy of Credit cards. and Australia have stringent norms.  If it’s Schengen Visa. Finland. Spain and Sweden. Luxembourg. Medical Requirements : *As Applicable Visa Fee Time Taken : *As Applicable : *As Applicable * Please check directly from Embassy or its website for correct info. . The 15 Schengen countries are: Austria. Countries like USA. Portugal.  Check Nationality .12 Visa  There should be enough pages available for Visa (2 pages for one visa required)  Check the Passport’s Place of Issue – as embassies do not accept applications of passport issued out of their region. France. Germany. Netherlands. Iceland. Italy.  Standard Documents required  Passport with validity of more than six months. Belgium. Norway. designation. so take care when dealing with such itineraries. (OR) * Please Log on to Visa pages online to find out details. Denmark. you may enter one country and travel freely throughout the Schengen zone.  2-4 recent passport size color photographs with white background and on Kodak paper only.  Original Bank Statement for the last 6 months.

Example 1USD = INR 45. TC / Cash currency rates may differ. Example 1USD = INR 46. then to safeguard yourself.    What is Buying Rate? Rate at which the Bank or Forex Dealer buy currency. There is lot of duplicate currency floating in the market. note down number of each currency note. please check requisite documents including passport size photographs to be carried along. so please check from your Bank/ Forex Dealer.13 In case passenger availing Visa on arrival. Always check the current rate of Exchange before you accept the payment. . What is Selling Rate? Rate at which the Bank or Forex Dealer sell currency. FOREX  Always advice passenger that the payment due would be calculated as per ROE on the date of payment made.85. If not able to identify them.10. so be careful when accepting currency notes.

There are basically four expense categories for corporate travel. Health Advisories Passport Check validity of traveler’s passport – passports should be valid for at least 6 months after date of arrival in destination country. Which are as follows?    Airlines expense Hotel expense Food and beverages expense  Transportation expense CORPORATE TRAVEL CHECKLIST Travel Advisories Check for travel advisory warnings before booking flights.     Visas Check the embassy/consulate’s website for visa requirements. Both passports will be simultaneously valid.14 Corporate Travel Corporate travel is the people travelling for purpose related to work from one country to another or from one place to another within the country.  Export license(s) Find out if a trade license/permit is needed. Inoculations Make sure inoculations are completed as soon as possible because inoculations can take several weeks to become effective.  . Remember that an inoculation certificate may be required when applying for a visa. or use the  Link below to find visa requirements by country. instructions and forms. Consider obtaining a second passport for convenience if the traveler is a frequent flyer.

mechanic. . luggage capacity. and any extras such as satellite navigation. incoming/outgoing fax/voicemail) Specify the type of room required (i. single occupancy double.                Translator/escort  Check with the applicable tourist board for translators/escorts Hire car  Find out what type of hire car the traveler prefers (subject to travel policy).  insurance requirements  Find out if chauffeur drive is required because of country regulations  Verify location of collection/drop off point  Find out if corporate vouchers are available  Find out if maps are provided Taxis/Courtesy Car  Note pickup time and exact location of collection point  If driver will be carrying a sign. etc) Specify smoking/non-smoking preference Check if customer parking is available Note booking reservation number Send traveler's flight details to hotel upon confirmation Request that the room is held for late arrival (arrival after 1800 hrs).e. garage. air conditioning. keep a record of traveler’s registration no. find out what the sign will say. and air miles details. if applicable. dietary requirements. standard.. Wi-Fi. manual/automatic.e. make and model of car.15 International Driving license Find out if an international driving license/permit is required.  Note the driver’s mobile number Trains  Note train times  Obtain train tickets  Find out if seat reservation is required  Find out if connecting train(s) leave from the same station  Get directions from station to venue Driving/Car parking  If possible.uk Be aware of time zone impact on date/time of arrival Check traveler’s seating preference. compare prices using a flight comparison website like Expedia. breakdown cover.co. Obtain tickets/boarding pass in advance if preferred Hotel Check hotel reviews Make sure the hotel has service amenities (i. Flights Compare prices using a flight comparison website Check travel policy for traveler's approved class of travel Before booking.

model and color of car. fax no.. company name.  Airline terminal no. check-in times.16  Check if international breakdown cover required?  Find out if you need to reserve a parking space  If parking is arranged at client’s premises. rail enquiry desk no.. phrasebook. flight nos. advice on local etiquette  Extra copy of the itinerary for his household  Contact details of others travelling to the same meeting  Area map (Google maps) and map/directions to venue. contact details.  Taxi pickup times. contact/account details (name written on sign)  Train times. hire car pickup/drop off location  Details of local currency and suggested daily budget . address.  Timing/location of meetings and entertainment  Name and telephone nos. telephone no. flight times. hotel. guidebook. reservation no. room reservation no. station. for all arrivals and departures  Hotel arrival time. name. Travel Pack  Passport  Inoculation certificate  Flight Tickets/boarding pass  Hotel booking reservation number  Travelers cheques  Car rental voucher  Train tickets  Insurance documents  Stationery (headed paper. make. compliment slips.. address. of overseas contacts  Hire car collection/drop off time. Health insurance cover  Make enquiries about health insurance Spending Money Worldwide Restaurant Search Itinerary Include the following details  Name and location of airport  Date of travel. provide traveler’s registration no. envelopes)  Business cards (with reverse side in country specific language)  Meeting papers  Weather report for week ahead  Advice on dress code for events  ‘Hints for Exporters’ booklet  Hardcopy of diary for the travel period  Photocopy of passport/important docs/credit cards  Country specific information. platform.

a profession. Incentive tourism is usually undertaken as a type of employee reward by a company or institution for targets met or exceeded. perhaps with the exception of Incentives. or a job well done. Incentives. Conferences. Incentive tourism is usually conducted purely for entertainment. MICE tourism is a specialized area with its own trade shows (IMEX) and practices. MICE tourism usually consists of a well planned agenda centered on a particular theme. MICE tourism is known for its flawless planning and demanding clientele. or an educational topic. rather than professional or educational purposes. . MICE are used to refer to a particular type of tourism in which large groups planned usually well in advance are brought together for some particular purpose. This process of marketing and bidding is normally conducted well in advance of the actual event.17 MICE = Meetings. Most components of MICE are well understood. Unlike the other types of MICE tourism. such as a hobby. MICE events are normally bid on by specialized “convention” bureaus located in particular countries and cities and established for the purpose of bidding on MICE activities. and Exhibitions. often several years. The acronym MICE are applied inconsistently with the “E” sometimes referring to Events and the “C” sometimes referring to Conventions.

Exhibitions: An event design to bring together people in the specific industry or closely related industry to come together to show case their product or services to a group of attendees.18 Meetings: it is designed to bring to bring people together for the purpose of exchanging information Incentives: It is a trip that is planned by a company to reward their employees for outstanding services in their desired field. The source of income is by charging 5% to 10% on the total bill. . Conventions: A gathering of people to meet and discuss similar issues and activities in a large setting.

lunch. accommodation? Can you move from one space to another conveniently and quickly? Soundproofing. will you need cameras and screens? . experiences or an urban meeting? Homely and cozy or classy and stylish? When planning your schedule • • Will your guests arrive from near or far? Will they arrive by public transport. technology Furniture • • • • • • • Short informative sharing event or information bulletin: rows of chairs All-day seminar or longer: classroom set up (tables and chairs) Training or workshop: group work tables (4–6 people per table) Meeting: conference table (max 20 people per table) Training event or meeting: U-shaped table Evening event or get-together: cocktail set-up (buffet and bar tables) Festive dinner party: banquet setting (8–12 people per table) Technology • Take note of the size of the space: is the PA loud enough.19 Organizer’s checklist Location • • Accessibility: is the meeting location easy to reach? Environment: comfort. acoustics. spaces for group work. dinner. with their own cars or is their transportation specially arranged? Facilities • • • What kind of facilities will you need: main meeting room. air conditioning. atmosphere. is the projector bright enough. ease of concentration Nature of the event • • • Is the event one-off or a series of events? Calm of nature. exhibition. auxiliary spaces. furniture.

lighting . and how much time do you need to reserve for eating? What message do you want to convey: health-consciousness. heating. security officers. visual planning and projectors. status What is the aim of the catering: to satisfy hunger. own staff and meeting location staff Quality and responsibility • • Quality of the meeting arrangements: quality standard certificates. personal security arrangements (for speakers or participants) Information Security: spaces.20 • • • • Visual aspects: lighting technology. nationality. or encourage guests to stay longer? Timing and schedule: how hungry are the participants. quality of technical execution Required IT solutions: open/closed network. following a theme or a corporate image? Security • • • Security of the site: fire safety. materials. make an impression. luxury? Trends • Decoration and presentation: neutral. webcasting and recorded files Are you looking for interaction: voting facilities. access control Personal safety: first aid. standards for the operations Responsibility of the meeting location: recycling. seasonal. video recordings? Will you require professional help with planning or technical support during the event? Catering • • • • • Nature of the event: working meeting or a party? Participants: gender. suspended items and installations. air conditioning.

times). And available optional dates.  What is your budget? (Can you get extra funds if needed? Could you get sponsors.to you. (Develop a relevant media contact list)?  Do you need to insure the event? Determine   Preferred dates.). seating format and size of meeting rooms and other facilities needed each day (incl. Can you be flexible on dates?  Where do you want it to take place? (Consider parking. transportation.)?  Whom do you want to attend? Estimate no. of guests/delegates.  When do you want it to take place? (Remember to check dates for other events).21 Meeting & Event Check List For Big Meetings & Events At the very start Define  The purpose and objectives of the meeting ..  How long would your event be?  Do you need to attract guests/delegates by PR.  What will the guests/delegates gain from participating?  Who will be the members of the planning group/event committee?  Who is the decision maker(s)?  Who will be there to help on-site?  What do you want to happen? (Work out a preliminary program/agenda). accessibility for disabled etc. . No.

Invite speaker Prepare invitations. . lunches. When you need the offer. Budget.22          Need for breaks. dinners. Any special requests (e.g. State your preference packages &/or itemized rates.) on the response form. Any other relevant information. and standard of bed rooms each day. No. receptions etc. smoking etc. Inspect the considered event venue(s). exhibition. Type of guests/delegates. Consider the offers received:  Which facilities will best accommodate your event?  Which will best live up to the expectations of the guests/delegates?  Who will be the best partner to work with?  Which venue best meets your budget. stage). Allow the guests/delegates to note their individual requirements (dietary. A rough draft of the program. Book the event venue(s) and main services Consider the need for printed material and prepare a timeline for producing it.

guests/delegates etc.).    1 month prior to the event   Choose and confirm catering and menus Check development of speakers presentation (Remind speakers of presentation due dates. Consider the unexpected. of meetings rooms. (E.23 3 months prior to the event  Update your reservation (no. Send rooming list to the hotel. Check and order speakers' technical equipment requirements. Hold a pre-event meeting with your venue contact to go through the programmed. Order gifts and amenities.       . Check budgets from similar meetings to ensure that all is included. Start preparing a scenario (to do list with responsible persons assigned). Confirm guests/delegates participation. Prepare your event budget. bed rooms. what happens if one of your speakers falls sick?) + prepare contingency plans Invite guests/delegates. Finalize of printed material production. Remember to note special requests (VIPs etc.). for copying/production of handouts).     Order signs and printed material. Prepare press release for your event.g. Check and order speakers' for transportation requirements. (Updating minimizes your cancellation/reduction costs).

and get a good start! 1 hour before event   Check all event rooms.just in case. Confirm all deliveries and pick-ups. Advise the event venue (and other relevant suppliers). Send out your event press release.24 One week prior event  Send material to arrive at the hotel 48 hours before your arrival. Personally check that all material has arrived and is in good condition. Check and order speakers' technical Prepare a master copy of all your printed material to bring with you . who has the authority to sign bills and order any extras. check that it functions and that you have all necessary cords. contact telephone list etc. Prepare name badges. Call up contacts to get confirmation of coverage.(advise the hotel to expect the material) Make arrangements to return material to your office after the event. Prepare a staff briefing kit (programmed.         Upon arrival at the venue / 1 day before event    Hold a pre-event meeting with your venue contact to go through the programmed.). are on-site. briefed and ready to go During the event  Relax. scenario. Aim at getting to bed early . If you are using your own AV. helpers etc. plugs etc. smile and have a great event! After the event . Make sure that all greeters.

staff etc. (Present you feed-back and feedforward).25  Meet with your venue contact to review the event. Make notes for the next event. sponsors. Fill out the event evaluation form. Pay the invoices from suppliers.      . Send thank-you notes to the speakers. Check the invoice.

The office is well equipped with the external and internal communication system. The office of Click2travel.in is located in Darya Ganj. New Delhi. They assist the customer in making their package tours according to their requirement. Click2travel. fax. internet. It is run by a team of young and energetic professionals fully conversant with modern day’s travel trade and its practices that have background with various travel agencies. They provide their customers with complete travel solution. Siddharth Jain. Beside that they also assist their customer in booking the hotel of their choice and try to provide the best alternative choice to the customer.in is an IATA recognized agency in India. They act as a facilitator in getting tours. Company’s Profile Click2travel. being effectively maintained wit telephone.in one of the India’s travel company was started in 2008 by Mr. and computer networking and computer reservation system to meet up the demand of their clients. . groups and corporate events organized along with both air and ground transportation reservation done.in is an online travel company catering to the travel as well as to the hospitality industry.26 Introduction to the company Click2travel.

Siddharth has an impressive knowledge of the field which he has gained over a decade and work credits with companies like Carlson Wagon Lit.in has passionately created an online travel service Click2travel. which in turn brings in a more than 100% satisfied customer that keeps coming back with all their travel needs and plans. headed by Mr. Stores & Super markets. which provides us e-business solutions and application management services to keep our operations sailing smoothly. Neeraj Jain. be it operations.Director She has vivacious personality full of positive attitude and proficient in nature. Their industry experience extends to providing solutions to several key industries such as the Banks. American Embassy Travel Management Centre.in. American Express and Carlson Wagonlit. Shalini started a successful offline Tour Operator Company in the Year 2004.in her team is constantly striving for a 99% client conversion rate. Kamyab InfoTech is IT Solution Company based in New Delhi and Mumbai. Kamyab InfoTech PVT Ltd Click2travel. He is well versed with the challenges that the world of hospitality has to offer. Air Sahara & Journey mart. . They are our technology partners. sales or business development. Retailer. IT Companies & Travel Companies. the founder of Click2Travel. BTI Sita.27 The management Siddharth Jain . Financial Institutes. She is the operational head of Click2Travel.in is developed through Kamyab InfoTech. Shalini has been in the industry for 11 years and has worked with multi-nationals like Holiday Inn. Shalini Jain . A thorough professional and a perfectionist.Founder Director Siddharth Jain. Siddharth is skilled in all fields of the trade.

The company also organizes group tours and tries to give its customer the best value of their money. Vision and Values Mission: To push the leading edge of travel and give the added value of services to our guest. be ethical and trust and respect each other Unique Selling Point    To customized travel packages as per client requirement. Communication route is simplified.28 Mission.            Hotel reservation services Leisure trips Luxury Cruises Tour packages within India Tour packages outside India Car rental services Corporate/incentive tour Airlines deals Tailor made vacations Religious tours Conferences and incentives . incentive tour packages etc. tour packages. corporate. Services Click2travel.in is a coming up Travel Company in India which provides its client with a wide range of services. To make hotel reservation according to the customer will. The company ensures that their customer is offered with the best of the Hospitality. Vision: To be among the top travel agency in the country. The cost effective and well organized tour packages are sure to satisfy their customer. Values: To create value for guest. They try to keep their client with updated information about the hotel reservation.

Then ask for the Travel Agent Commission. Typically. Ask for the child policy of the hotel. After all this is done say thank you. After that give the best hotel reservation price to the client and once he/she has confirmed the booking ask him to message the conformation on yours email id. . If the travel agent has a tax deduction certificate then 10% tax would not be deducted from the travel agent commission where as if they don’t have it then the hotel deduct 10% amount from the agent commission. Check the availability as per the client requirement. Greeting the person and asking his or her name.29 Procedure for hotel reservation           Call at the hotel room reservation. agents receive a 10% commission on booking in hotels where as it can vary depending upon the hotel policy. Also ask for extra bed cost if required. If the rooms are available ask for the various packages that are offered by the hotel along with their rates. Also ask if the rate is inclusive of tax or they are extra.

30 Research Methodology Objective   To understand what customer wants in their tour packages. . I got to work on the room reservation for our client. Scope of study While working with Click2trave. Also in the beginning of my training I got to work on a project luxury resort which is going to open at the region of Dehradun the capital of Uttrakhand. Facts and Findings     The company mainly deals in outbound tours.in as a trainee I got to learn how to make itineraries. Company also deals in hotel booking and air deals. to do air ticket billing on Yatra software and to handle the customer queries. hotel booking and Airline reservation and how to organize and modify the plan according to the customer need. How to make itinerary and to modify it according to the customer need. The company also deals in group tour. The company also has tailor made packages for its clients.

Hotel  What are different types of meal plan and what all things it contains? There are four different types of meal plan that is European plan (EP): in this just the reservation of room is involved in price Continental plan (CP): in this plan room and breakfast is included in price Modified American Plan (MAP): in this plan room.30% and it is applied on service charge.  What is VISA service tax charge and how it is applied? VISA service tax charge is 10. lunch and dinner are included in price. . lunch/dinner is included in price American plan (AP): in this plan room. breakfast.64% where as for international air ticket it is 1.31 FAQ of accounts department  What do you mean by TDS? TDA means Tax Deduction at Source  Is TDS different TDS is 10% on commission  What is the service tax on airlines ticket? For domestic air ticket the service tax is .24%. breakfast.

Buffet: A serve-yourself meal featuring several choices in each course. rooms. To indicate an item has been processed. without charge. the earliest time at which a room will be available. Bed and breakfast. Include all three meals and all taxes. while next to each other. B&B: n. Amenities: The facilities and features of a property. American plan: A meal plan at a hotel or resort in which three meals a day are included in the price. usually a hotel. the number of rooms actually available for use on a given day. In hotels. Cancellation penalty: An amount deducted by a supplier from a refund of prepaid funds when a reservation is cancelled. All inclusive: One price covers all listed elements of the package. Complimentary: Free. Check-out time. Availability: The current inventory of seats. Check-in time. Sometimes referred to as Full American Plan. 1. a provision which allows for cancellation by one of the parties. Available rooms: In a hotel. In hotels. Cancel. AP: American plan is a meal at a hotel or resort in which three meals a day are included in the price. or other documentation or identification. cabins. and so forth. 2. have no connecting doors. sometime referred to as full American plan.32 FAQ hotels Accommodation: any room sold to a customer Adjoining rooms: Hotel rooms which. Check-out: A procedure whereby a hotel guest formally leaves the hotel and settles his or her bill. Basis two: Another term for double occupancy. the latest time a guest may leave without being charged for another night's lodging. repairs. To void. eliminating rooms not available due to damage. etc that can be sold or reserved. Cancellation clause: In a contract. usually upon payment of a penalty. . as a reservation. Check-in may require the presentation of payment. as a check. APAI: American plan All Inclusive. Check-in: A procedure whereby a hotel guest is registered as having arrived. reservations.

MAPAI: Modified America Plan. apartment. In-out dates: Dates on which a guest arrives and leaves. Double occupancy rate: The rate charged when two people will occupy a room. Double-double. Tariff: A schedule of fares or prices. Invoice: A business document detailing goods or services provided and requesting payment. suite. Inclusive rates: Room rates that include tax. etc economy class. EP: European plan. CPAI: Continental Plan includes only breakfast and all taxes. PPDO: Per person.33 Confirmation: The official acceptance of a booking by the supplier CP: Continental plan includes only breakfast. A hotel room with two double beds sometimes called a twin double. MAP: Modified American plan includes breakfast and one major meal and all taxes. . includes breakfast and one major meal and all taxes. usually breakfast and dinner. Twin: A hotel room containing two single beds. Twin-double: A hotel room with two double beds sometimes called a double-double. Modified American plan: A hotel rate that includes two meals daily. double occupancy. Accommodations that do not include meals FAP: Full American plan.

Domestic fare: Fare charged for travel within a country. F: First class Fare: A paying passenger on a plane. Carrier: Refers to the name of the airline you are travelling. C: Business class Cancel: To void. Class: Letter used to book your flight reservation. B: Coach Economy discounted Base fare: The fare. Commissions are calculated on the base fare. Add-ons: Extra flight at extra cost Amendment: Changes to your booking. D: Business class discounted Domestic airline: An air carrier that provides service within its own country. as a reservation. the unique two. before tax has been added.34 FAQ for air lines A: First class discounted Airline codes: Specifically. Bulk fare: A fare available only when buying blocks of seats. Child: Person 2-11 years. including those that identify airports. CT. all such unique indicators. . as of an airline ticket. CNL: Cancel. more loosely.or three-digit indicators that identify specific airlines in CRS systems. also called a domestic carrier. Circle trip. Conditions: Rules pertaining to this air fare. Code share: Flight operated by another airline. APT: Airline passenger tariff Availability: The current inventory of seats that can be sold or reserved.

No show: This occurs when customer or group has made a confirmed reservation and fails to check in. M: Coach Economy discounted MPM: Maximum permitted mileage. net rate: The fare after commission. Non-refundable: No refund value. This fare is agreed on by the airlines involved. P: First class premium Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. PNR: Passenger. Normal fare: An airline fare for a completely unrestricted ticket.35 H: Coach Economy discounted IATA: International Air Transport Association. Inventory: Refers to the number of rooms and specific room types available for sales in a hotel. Non-reroutable: No changing of destinations. Reference. the maximum distance you can fly in air miles. Non-endorsable: No changing of airlines/carriers. Q: Coach Economy R: Supersonic . J: Business class premium Joint fare: The fare charged for travel that utilizes more than one airline. Net fare. Name. One-way trip: Any trip for which a return leg has not been booked. K: Thrift L: Thrift discounted Nominated carrier: The airline you can fly. Open jaw: Fly into one city and out of another city at no penalty. OW: one way journey. Mileage: The amount of miles permitted to be flown on an air fare.

Unrestricted fare: A higher fare for a ticket offering maximum flexibility. usually indicating a discounted fare. R T Fares: Return journey fares. usually to obtain a lower fare. Rerouting: Changes to flight routing. STPC: Airline pays for your accommodation at the stopover. Split ticketing. as on an airline. as to upgrade a passenger from tourist to business class. Transit: Stopover and change plane. Transit visa: A limited-term visa issued solely to allow passage across or through the issuing country's territory. to a single destination and back. Stopover: When you leave the airport for more than 24 hours. Upgrade: To move to the next higher category.36 S: Standard Class T: Coach Economy discounted Reissue: Changes requiring a new ticket to be issued. Creating two separate tickets for a single journey. Ticket on departure: A ticket that will be picked up by the passenger at the airport. Season: Different times of the year for travel have different fares. Ticket designator: An airline code. RT: Round trip. Ticket stock: Blank airline tickets. V: Thrift discounted W: Coach Economy premium Y: Coach Economy . Roundtrip: A trip. TKNO: Ticket number TKTL: Ticket time limit. Surcharges: Extra cost involved.

or culture of a region. Inbound operator: A person or company providing inbound services. Briefing tour: A tour. as in tour arrangements. . Complimentary: Free. usually to indicate an on-going relationship. Inclusive tour: A tour package that bundles transportation and lodging along with additional services such as transfers. Destination: Place to which a person is traveling or a thing is sent. Add-on: Anything optional purchased by a passenger. and so forth In-out dates: Dates on which a guest arrives and leaves. All-in: All inclusive. ADVR: Advise as to rate. Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. museum admissions. Cultural tourism: Travel to experience the arts or history of a location or travel to immerse oneself in the language. Full service agency location: A branch of an agency that provides customers both reservations and ticketing Inclusive Rates: Rates that include tax. as a tour. society. CRN Cash refund notice.37 FAQ for travel industry Accreditation: Approval given by various trade associations to a travel agency allowing the sale of tickets and other accommodations. without charge. ADVN: Advise as to names. Incentive travel: Travel that is given to employees as a reward for outstanding performance. All inclusive: One price covers all listed elements of the package. AVS: Availability status messages. Client: A term used for a customer. COD: Cash on delivery. usually for travel agents and other industry personnel intended to acquaint them with a new destination or new procedures. sightseeing. IATA: International Air Transport Association.

no moneys will be returned should the trip be cancelled. Package: A travel product bundling several distinct elements. etc. Markup: The sum of money or percentage added to a wholesale or purchase price to arrive at the retail or resale price. minus a service fee. Leisure travel: Travel undertaken for pleasure. The amount of the ticket. Often used to indicate a trip of seven days or longer. Point of embarkation. Service charge: A fee charged by travel agencies for providing non-commissionable services. such as air travel. TQM: Total Quality Management TA: Travel agent. point of origin: Where a journey begins. supplied to the hotel prior to guest arrival. . may be applied to another trip in many cases. a list of flights. Surface: On land. Net amount: The amount due to supplier after the commissions had been deducted. and a hotel. a rental car. In an airline booking. any company providing travel services to the public. Net rate: These are rates with commission deducted at source. MAAS: Meet and assist. Passenger name record: A file on a computerized reservation system containing all the information relating to a specific booking. PPR: Passenger profile record. Non-refundable: Of a ticket.38 Itinerary: The route of travel. Outbound: Referring to the leg of the journey departing the city of origin to the destination or destinations. regardless of its purpose. Supplier: In the travel industry. Rooming list: A list of guest names and room dates for a group. in an itinerary. Land only: A fare rate that doesn't include air transportation. as opposed to business travel. Also called "personal name record Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. A package is distinguished from a tour by virtue of the fact that it combines fewer elements. times. T&E: Travel and entertainment. referring to travel over land that does not involve an aircraft.

A person with specific knowledge of the travel industry hired on a contract basis to provide advice. Tour: A travel product in which several elements are bundled together and sold as a unit. TAC: Travel agency commission. Travel consultant: An alternative term for travel agent. Ticket: A formal travel document representing a contract between the traveler and the supplier.39 TAAD: Travel agent automated deduction. Tourism: The activity of travel for pleasure. Tour conductor: An employee of or contractor to a tour operator who accompanies and is in overall charge of a Tour documents: A packet of tickets. itineraries. host. Throwaway: Any item given away for free. Tours typically involve the use of a guide. . Travel agency: Usually used in the travel industry to refer to an ARC-appointed storefront retailer. TO: Tour order. vouchers. or escort by groups. instructions. Tourist trap: Derogatory term for any attraction appealing to tourists but considered to be in bad taste or to give poor value for the money. Travel agent: Any person who sells travel products on a commission basis. such as from the airport to a hotel or vice versa. and other information sent to a passenger by a tour company. Travel counselor: An alternate term for travel agent. Tourist: A leisure traveler. Transfer: The transportation of a passenger between two points. guidance. Through fare: Fare to a foreign destination reached via a gateway city. An area of a tourist destination that has become over-commercialized. Tour operator: A company that assembles the various elements of a tour. or services to a company. often included as an element of a tour. Tire kicker: A customer who asks a travel agent for recommendations or quotes but who never actually makes a booking. either as a way of rewarding a purchase or to attract business.

Visa: A document or. a tour operator. Accountable document: Any piece of paper that. regardless of whether an overnight stay is involved Vendor: In the travel industry. XO: Exchange order. such as a letter of invitation from an approved organization or a receipt for confirmed bookings. . when validated by a travel agency. Wholesaler rate: A non-commissionable rate for a product such as a hotel room that is extended to tour operators and packagers. Accountable manual documents: Blank ARC ticket stock used to hand-write tickets. FAQ Accounts Account Executive: Person responsible for management of office. more frequently. any supplier of travel products or services. has a monetary value and which must be accounted for to the ARC. a stamp in a passport authorizing the bearer to visit a country for specific purposes and for a specific length of time. Trave log. any journey of more than 100 miles from a person's home. required by a foreign government before a visa will be issued. ADR: Average daily rate. travelogue: A documentary film or video extolling the attractions of a specific travel destination or group of destinations Trip: In the travel industry. Wholesaler: Any company that sells to retailers as opposed to the general public. Weather tourist: A person who travels to view meteorological events such as hurricanes and tornadoes. Visa expediter: A person or company charging a fee to procure visas another travel documents Visa support: Any documentation.40 Travel partner: A travel supplier that participates in a frequency marketing program operated by another travel supplier.

41 Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. a deduction taken to account for the decline in value of assets.pdf http://www. Net profit: Profit after all expenses has been taken into account. Depreciation: In taxation.corporatetravel.com/support-files/corporatetravelplanningchecklist. Net amount: The amount due to supplier after the commissions had been deducted. TAC: Travel agency commission.mysiatravel. CRN Cash refund notice. References Internet http://www. Fortnight: A period of two weeks Invoice: A business document detailing goods or services provided and requesting payment.personal-assistant-tips.html http://www. Depreciable asset: Any property owned by a business that is subject to depreciation for tax purposes. such as machines used in a business.in/mice. Used to offset the cost of acquiring the asset.com/Faqs-on-tours. Net rate: These are rates with commission deducted at source.aspx http://www.jsp .co.com/faq/tits.resavenue. over a period of time. Service charge: A fee charged by travel agencies for providing non-commissionable services.

42 http://click2travel.php Training .in/K_About_us.

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