SUBMITTED TO: Anjali Khanna(HOD)

Table of content

1. 2. 3. a. b. c. d. 4. a. b. c. 5. 6. 7. 8. 9.

Acknowledgement Overview of India tourism industry. Different sectors of tourism industry in India Tourism and hospitality industry Structure of the industry Tourism policy Other government initiatives Future outlook Medical tourism industry Rural tourism industry Eco tourism industry Travel industry Forms of travel Tour operator Inbound tour operator Job of domestic tour operator

10. Sources of income of a tour operator 11. Outbound tour operator 12. Check list for International Tourist a. b. c.
At the time of reservation Visa FOREX

13. Corporate travel a.
Corporate travel check list

14. MICE (Meetings, Incentives, Convocation and Events)

3 a. b.
Organizers check list Meeting and Events check list

15. Introduction to company 16. Company’s profile 17. The management 18. Mission, Vision and Values 19. Unique selling point 20. Services 21. Procedure for hotel reservation 22. Research methodology a. b. c. Objective Scope of study Facts and findings

23. Frequently asked questions

ACKNOWLEDGEMENT First of fall I would like to thank the Director of Click2Travel.in for giving me the opportunity to do my two-month project training in his esteemed organization. I am highly obliged to Mr. Siddharth Jain for granting me to undertake my training at Click2Travel.in.I express my thanks to all team members under whose able guidance and direction, I was able to give shape to my training. Their constant review and excellent suggestions throughout the project are highly commendable.


Introduction to Indian tourism industry Indian Tourism Industry is the major service industry in the country. The prime authority for the development, management and promotion of tourism industry in India is the Ministry of Tourism which also runs the Incredible India Campaign.

Overview of India Tourism Industry Tourism in India contributes around 6.23% of the national GDP and is responsible for generating 8.78% of the overall employment in India.

As of 2008, the Indian tourism industry generated about US$ 100 billion and around US$ 275.5 billion of revenue is expected to be generated by 2018.

The growth rate has been expected to be 9.45% annually.

Figures of 2009 indicate that around 5.11 million foreign tourists visited India that year, mostly coming from the USA and UK and domestic tourism touched high figures of 650 million. The highest share was taken by the states of Andhra Pradesh, Uttar Pradesh and Tamil Nadu.

The World Travel and Tourism Council (WTTC) have counted India and China as among the fastest growing tourism industries over the span of next 10-15 years. Maharashtra. Indian hospitality industry's excellent growth has been primarily due to the following reasons    Strong GDP performance Developing stronger ties with nations all across the world Encouraging foreign investment Structure of the Industry .5  Rajasthan. The Ministry of Tourism formulates and regulates the national policies for the promotion of the tourism sector. It collaborates with various Central agencies. Delhi and Uttar Pradesh remain the favorite destination among the tourists. State Governments. Tamil Nadu.  Different Sectors of Tourism Industry in India the different sectors of the Indian Tourism Industry are enlisted below: Tourism and Hospitality Industry A brief: The Indian Tourism Industry has registered a remarkable growth both in the volume of foreign tourists and the overall revenue compared to the International Tourism Industry. Union Territories and thus promotional policies and programs for the tourism sector are defined.

Sikkim.  Atethie devo bhava: (guests are equal to God) this policy by the Government aims to make the common people aware who come in contact with the tourist. Bihar. The Hotel sector has registered a faster growth than the GDP since the last few years. Maharashtra. Madhya Pradesh. Karnataka. Government of India to be developed as tourism hubs.500 billion to GDP by 2020. Tamil Nadu. With years passing by India is becoming a top priority for medical tourism. . Rajasthan and West Bengal.6 The hotel industry is an important division of the Tourism Industry. The Government of India is expecting to generate Rs. Orissa.  Future Outlook The hotel sector is expected to register a positive growth in the next few years. Medical Tourism Industry This is one of the highly growing sectors of the Indian Tourism Industry. as it provides quality health treatment at cheaper costs compared to the treatment costs in the USA and other developed nations. Assam. The states of which the villages have been identified are Himachal Pradesh. It contains the following policies      Target tourism as a major sector for economic growth Focus on domestic tourism Position India as a global brand for tourism Develop integrated tourism circuits Tourist friendly visa process Tax rates rationalization in the hospitality sector Immigration services   Other Government Initiatives 31 villages have been recognized by the Ministry of Tourism. Gujarat.  Incredible India: Under this policy the Government carries out its promotional activities through various marketing programs. Advantages India offers the following advantages when it comes to medical treatment and facilities:  The treatment costs are comparatively 30% lower to that of Western countries and also the cheapest in South-east Asia. Tourism Policy  The National Tourism Policy was prepared in the year 2002. Kerala. 8.

orthopedics. Spiritual Tourism Industry India has numerous spiritual destinations which makes India a hot spot for spiritual tourism industry.  Infertility treatments cost almost 1/4th of that in the developed countries and services include modern assisted reproductive techniques. The sector is expected to generate an annual growth of 30%. 9.500-crore industry by 2015.7  The medical staff. cosmetic treatments and many others.  Full body pathology.3 billion has been estimated to come up. Tourism projects have been launched by the Union Tourism Ministry in collaboration with the UNDP. a business of $2. spirometry. 12 lead ECG. Eco-Tourism Industry Eco. Rural Tourism Industry Rural tourism industry reflects the rural civilization and culture followed in rural India which is rich in arts and crafts. audiometric. doctors etc have a good command over the English language which makes it easier for the tourists to communicate with them  Indian hospitals offer excellent medical facilities in cardiology. Spiritual tours organized for the tourists all across the country give the tourists an insight into the religiously rich culture of India. coronary risk markers.Tourism is a very responsible form of tourism which encourages sustaining ecological balance and also leading to ecological development. handicraft exported amounted to about INR4 million in the year 2009. as reported by the Confederation of Indian Industry (CII). cancer risk markers. make it a Rs. which will. body fat analysis. in transplants. This sector has got quite a high number of tourists specially those who have an attraction for the rural ways of life. which has given US$ 2. such as IVF. Even without any promotional programs for developing rural tourism. high strength MRI etc are some of the medical services offered in India. Gujarat and South India every year. Chest X-ray. Future Estimates for the Medical Tourism Industry This sector has immense potential and by 2012. 2D echo Color Doppler.5 million for the project. and a full range of Assisted Reproductive Technology (ART) services. comprehensive physical and gynecological examinations. . joint replacements. It has the prime objective of promoting tourism by maintaining the nature as it is and promoting the conservation of wildlife and their habitats. Alone from Rajasthan. innumerable tourists across the seas visit the villages in Rajasthan. gold standard DXA bone densitometry.

These can include hotel reservation. air). Airways) Hospitality services (including accommodation in hotels and resorts) Destination Forms of travel  Ship travel: Sea travel has largely been replaced by faster means of travel such as automobiles and airplanes. Ship. The elements of tours consist of.    Tour operator A company that assembles the various elements of tours is known as a tour operator. meals etc. Sightseeing. tours of the areas. Road travel: It is the most popular form of travel and includes various modes such as personal automobiles. Rail travel: the popular forms of rail travel include inter-city trains. road. . The travel sector covers the following sectors    Transportation services (Rail. However it is still used for small trips and leisure cruises. Air Travel: It is the most popular form of international travel. Road.8 Travel industry The travel industry caters to recreational. due to its speed and coverage. Accommodations along with meals if necessary. transit trains and high speed long distance trains. Travel operators are mainly of two kinds that is   Inbound tour operator (domestic tour operator) Outbound tour operator Inbound tour operator An inbound tour operator is simply a company that makes travel arrangements for arriving tourist from other countries or tourist from within the country. sea. Travel services (transfer to and from the destination). leisure and business travelers. airport transfer. buses and taxis.     Travel (rail.

etc on your behalf. No of adults and children traveling etc. sea. airport transfer. In outbound tours two or more tours operators are involved. and then makes a detailed itinerary. then the Tour operator customize and pass on the package detail to the client by adding up his margin in it. After this he coordinates with his counterpart: The Agent at the destination and work out the cost inclusive of all the necessary elements of the tour. Commission from package tour holidays. . Once the client has agreed for the package. air). Type of Accommodation. accommodation.9 For example. The Outbound Agent in India confirms all the arrangement of as per the itinerary with the destination tour operator. road. The tour operator of the destination country negotiates the rate with the hotel. Commission from sales (not much these days from airlines). Outbound tour operator An outbound tour operator is a company which makes travel arrangement for the people of their country to some other country. These can include hotel reservation. You are an outbound tour operator if you make arrangements for people who want to visit some other country. Such as the Destination selection. For example let us say that you are a tour company that is located in India. You are an inbound operator if you make arrangements for people who are arriving in India for a visit. Job of domestic tour operator    Identify itinerary (it include everything from sightseeing. Short listing of hotels according to the client requirement. These are the tours booked by the companies for their employees through tour operator.  Incentive packages. Interest. transportation cost etc. That is to say that one tour operator is of the company from where the tourist belongs and the other where the tourist wants to visit. travel agency. Help in arranging transportation for the client (rail. Outbound Tour operator in India takes the requirement of a customer in detail . let us say that you are a tour company that is located in India. Sources of income of a tour operator     Service charge. Commission from hotels can vary according to the hotel policy. After that he sends the package detail to you that is hotel cost. Duration of Travel. tours of the areas. etc). meals etc.

fares and hotels ratings and accommodations. Make arrangements for transportation. hotel accommodation. tours and recreation. Advice on weather conditions. required papers (passports. visa and certificate of vaccination) and currency exchange rates to international travelers.   Provide information on custom regulation. car rentals.  To collect information on departure and arrival time. tourist attraction and recreation. restaurants.10 Work of a travel agent   Give advice on destination. .

 Visa Status – Check if there is enough time available to obtain Visa.  Names given by client should match the name as on their respective passports.Satinder Singh  Check Validity – In most cases passport should be valid for at least six months from the date of departure from the destination country. Forex.g. then we should also ask him where he is going to stay.  Check on the Travel Insurance requirements.  In view to generate additional revenue. and if we can offer him hotels/ transfers/ Forex / travel Insurance. .  In view to provide Best of Services. Special Request and advise him on Change/Refund/No-Show Clauses.11 Check list for international tourist Operational Guidelines . you must check and offer on the services he is not buying from us. Travel insurance. Example Mr. if he is only buying tickets from us. you must check on Seat /Meal Request.  Take complete name. E.International At the time of reservations.  A Child should have name of the accompanied parent on his/her passport. Inoculations.

designation. Countries like USA. France. Luxembourg. Finland. Spain and Sweden. With Schengen visa.  Standard Documents required  Passport with validity of more than six months.  Foreign Exchange endorsement / Copy of Credit cards.  Original Bank Statement for the last 6 months. Greece. Canada. you may enter one country and travel freely throughout the Schengen zone.  Check Nationality . Denmark.  Tour Confirmation & Hotel Confirmation. purpose and duration of visit. Germany. so take care when dealing with such itineraries. (OR) * Please Log on to Visa pages online to find out details.  1 Visa application form duly filled in and signed. Belgium. Portugal.  Detailed Tour Itinerary. and Australia have stringent norms.  Covering letter from the applicant on company's / personal letterhead stating his name.If passport holder other than Indian. Medical Requirements : *As Applicable Visa Fee Time Taken : *As Applicable : *As Applicable * Please check directly from Embassy or its website for correct info. ensure you apply visa to the country of first port of arrival. Iceland.  If it’s Schengen Visa. Netherlands. The 15 Schengen countries are: Austria. .12 Visa  There should be enough pages available for Visa (2 pages for one visa required)  Check the Passport’s Place of Issue – as embassies do not accept applications of passport issued out of their region. Norway. different regulations apply.  2-4 recent passport size color photographs with white background and on Kodak paper only.  Income Tax paper for the last 3 years. UK. Italy.

then to safeguard yourself.    What is Buying Rate? Rate at which the Bank or Forex Dealer buy currency.10.13 In case passenger availing Visa on arrival. What is Selling Rate? Rate at which the Bank or Forex Dealer sell currency. There is lot of duplicate currency floating in the market. Example 1USD = INR 45. Always check the current rate of Exchange before you accept the payment. please check requisite documents including passport size photographs to be carried along. If not able to identify them. note down number of each currency note. TC / Cash currency rates may differ. FOREX  Always advice passenger that the payment due would be calculated as per ROE on the date of payment made. . so please check from your Bank/ Forex Dealer. Example 1USD = INR 46. so be careful when accepting currency notes.85.

Which are as follows?    Airlines expense Hotel expense Food and beverages expense  Transportation expense CORPORATE TRAVEL CHECKLIST Travel Advisories Check for travel advisory warnings before booking flights.     Visas Check the embassy/consulate’s website for visa requirements. Health Advisories Passport Check validity of traveler’s passport – passports should be valid for at least 6 months after date of arrival in destination country. Inoculations Make sure inoculations are completed as soon as possible because inoculations can take several weeks to become effective. There are basically four expense categories for corporate travel.14 Corporate Travel Corporate travel is the people travelling for purpose related to work from one country to another or from one place to another within the country. Remember that an inoculation certificate may be required when applying for a visa. or use the  Link below to find visa requirements by country. Both passports will be simultaneously valid. instructions and forms. Consider obtaining a second passport for convenience if the traveler is a frequent flyer.  Export license(s) Find out if a trade license/permit is needed.  .

e. find out what the sign will say. keep a record of traveler’s registration no. mechanic. etc) Specify smoking/non-smoking preference Check if customer parking is available Note booking reservation number Send traveler's flight details to hotel upon confirmation Request that the room is held for late arrival (arrival after 1800 hrs).. dietary requirements. air conditioning. and any extras such as satellite navigation. Obtain tickets/boarding pass in advance if preferred Hotel Check hotel reviews Make sure the hotel has service amenities (i.co. single occupancy double. garage. .                Translator/escort  Check with the applicable tourist board for translators/escorts Hire car  Find out what type of hire car the traveler prefers (subject to travel policy). and air miles details.uk Be aware of time zone impact on date/time of arrival Check traveler’s seating preference.  Note the driver’s mobile number Trains  Note train times  Obtain train tickets  Find out if seat reservation is required  Find out if connecting train(s) leave from the same station  Get directions from station to venue Driving/Car parking  If possible.15 International Driving license Find out if an international driving license/permit is required. luggage capacity. manual/automatic. standard. compare prices using a flight comparison website like Expedia. if applicable.e. Flights Compare prices using a flight comparison website Check travel policy for traveler's approved class of travel Before booking. breakdown cover. Wi-Fi. incoming/outgoing fax/voicemail) Specify the type of room required (i.  insurance requirements  Find out if chauffeur drive is required because of country regulations  Verify location of collection/drop off point  Find out if corporate vouchers are available  Find out if maps are provided Taxis/Courtesy Car  Note pickup time and exact location of collection point  If driver will be carrying a sign. make and model of car.

guidebook. make. Travel Pack  Passport  Inoculation certificate  Flight Tickets/boarding pass  Hotel booking reservation number  Travelers cheques  Car rental voucher  Train tickets  Insurance documents  Stationery (headed paper. room reservation no. flight times. of overseas contacts  Hire car collection/drop off time. model and color of car. platform..  Timing/location of meetings and entertainment  Name and telephone nos. advice on local etiquette  Extra copy of the itinerary for his household  Contact details of others travelling to the same meeting  Area map (Google maps) and map/directions to venue. Health insurance cover  Make enquiries about health insurance Spending Money Worldwide Restaurant Search Itinerary Include the following details  Name and location of airport  Date of travel. station. flight nos. provide traveler’s registration no. telephone no. reservation no. name. hotel.16  Check if international breakdown cover required?  Find out if you need to reserve a parking space  If parking is arranged at client’s premises.. compliment slips.  Airline terminal no. hire car pickup/drop off location  Details of local currency and suggested daily budget . envelopes)  Business cards (with reverse side in country specific language)  Meeting papers  Weather report for week ahead  Advice on dress code for events  ‘Hints for Exporters’ booklet  Hardcopy of diary for the travel period  Photocopy of passport/important docs/credit cards  Country specific information.. company name. check-in times. rail enquiry desk no. for all arrivals and departures  Hotel arrival time.  Taxi pickup times. contact details. phrasebook. address. fax no. contact/account details (name written on sign)  Train times. address.

often several years. Conferences. MICE events are normally bid on by specialized “convention” bureaus located in particular countries and cities and established for the purpose of bidding on MICE activities. such as a hobby. MICE are used to refer to a particular type of tourism in which large groups planned usually well in advance are brought together for some particular purpose. rather than professional or educational purposes. perhaps with the exception of Incentives. Unlike the other types of MICE tourism. The acronym MICE are applied inconsistently with the “E” sometimes referring to Events and the “C” sometimes referring to Conventions. a profession.17 MICE = Meetings. MICE tourism is known for its flawless planning and demanding clientele. Most components of MICE are well understood. . MICE tourism usually consists of a well planned agenda centered on a particular theme. Incentives. and Exhibitions. Incentive tourism is usually undertaken as a type of employee reward by a company or institution for targets met or exceeded. or a job well done. or an educational topic. MICE tourism is a specialized area with its own trade shows (IMEX) and practices. Incentive tourism is usually conducted purely for entertainment. This process of marketing and bidding is normally conducted well in advance of the actual event.

. Conventions: A gathering of people to meet and discuss similar issues and activities in a large setting.18 Meetings: it is designed to bring to bring people together for the purpose of exchanging information Incentives: It is a trip that is planned by a company to reward their employees for outstanding services in their desired field. Exhibitions: An event design to bring together people in the specific industry or closely related industry to come together to show case their product or services to a group of attendees. The source of income is by charging 5% to 10% on the total bill.

air conditioning.19 Organizer’s checklist Location • • Accessibility: is the meeting location easy to reach? Environment: comfort. auxiliary spaces. is the projector bright enough. ease of concentration Nature of the event • • • Is the event one-off or a series of events? Calm of nature. with their own cars or is their transportation specially arranged? Facilities • • • What kind of facilities will you need: main meeting room. atmosphere. accommodation? Can you move from one space to another conveniently and quickly? Soundproofing. experiences or an urban meeting? Homely and cozy or classy and stylish? When planning your schedule • • Will your guests arrive from near or far? Will they arrive by public transport. lunch. will you need cameras and screens? . exhibition. furniture. dinner. spaces for group work. technology Furniture • • • • • • • Short informative sharing event or information bulletin: rows of chairs All-day seminar or longer: classroom set up (tables and chairs) Training or workshop: group work tables (4–6 people per table) Meeting: conference table (max 20 people per table) Training event or meeting: U-shaped table Evening event or get-together: cocktail set-up (buffet and bar tables) Festive dinner party: banquet setting (8–12 people per table) Technology • Take note of the size of the space: is the PA loud enough. acoustics.

suspended items and installations. following a theme or a corporate image? Security • • • Security of the site: fire safety. personal security arrangements (for speakers or participants) Information Security: spaces. or encourage guests to stay longer? Timing and schedule: how hungry are the participants. seasonal. heating. quality of technical execution Required IT solutions: open/closed network. nationality. video recordings? Will you require professional help with planning or technical support during the event? Catering • • • • • Nature of the event: working meeting or a party? Participants: gender. access control Personal safety: first aid. materials. status What is the aim of the catering: to satisfy hunger.20 • • • • Visual aspects: lighting technology. air conditioning. lighting . luxury? Trends • Decoration and presentation: neutral. visual planning and projectors. make an impression. and how much time do you need to reserve for eating? What message do you want to convey: health-consciousness. own staff and meeting location staff Quality and responsibility • • Quality of the meeting arrangements: quality standard certificates. webcasting and recorded files Are you looking for interaction: voting facilities. security officers. standards for the operations Responsibility of the meeting location: recycling.

 How long would your event be?  Do you need to attract guests/delegates by PR. times). No. of guests/delegates.21 Meeting & Event Check List For Big Meetings & Events At the very start Define  The purpose and objectives of the meeting ..  When do you want it to take place? (Remember to check dates for other events). .). (Develop a relevant media contact list)?  Do you need to insure the event? Determine   Preferred dates.to you. transportation. And available optional dates. seating format and size of meeting rooms and other facilities needed each day (incl.  What will the guests/delegates gain from participating?  Who will be the members of the planning group/event committee?  Who is the decision maker(s)?  Who will be there to help on-site?  What do you want to happen? (Work out a preliminary program/agenda).)?  Whom do you want to attend? Estimate no.  What is your budget? (Can you get extra funds if needed? Could you get sponsors. Can you be flexible on dates?  Where do you want it to take place? (Consider parking. accessibility for disabled etc.

Inspect the considered event venue(s). Consider the offers received:  Which facilities will best accommodate your event?  Which will best live up to the expectations of the guests/delegates?  Who will be the best partner to work with?  Which venue best meets your budget. exhibition. stage). A rough draft of the program.) on the response form. Book the event venue(s) and main services Consider the need for printed material and prepare a timeline for producing it. When you need the offer. Allow the guests/delegates to note their individual requirements (dietary. lunches. . smoking etc. State your preference packages &/or itemized rates. and standard of bed rooms each day.22          Need for breaks. Budget. Invite speaker Prepare invitations.g. Any other relevant information. No. Any special requests (e. receptions etc. dinners. Type of guests/delegates.

Start preparing a scenario (to do list with responsible persons assigned).). Check and order speakers' for transportation requirements. Prepare your event budget.g. Consider the unexpected. Finalize of printed material production.     Order signs and printed material.). guests/delegates etc. Check budgets from similar meetings to ensure that all is included.    1 month prior to the event   Choose and confirm catering and menus Check development of speakers presentation (Remind speakers of presentation due dates. Confirm guests/delegates participation. Send rooming list to the hotel. what happens if one of your speakers falls sick?) + prepare contingency plans Invite guests/delegates. bed rooms. for copying/production of handouts). Prepare press release for your event.23 3 months prior to the event  Update your reservation (no.       . Hold a pre-event meeting with your venue contact to go through the programmed. Check and order speakers' technical equipment requirements. Remember to note special requests (VIPs etc. Order gifts and amenities. (Updating minimizes your cancellation/reduction costs). (E. of meetings rooms.

If you are using your own AV. check that it functions and that you have all necessary cords.24 One week prior event  Send material to arrive at the hotel 48 hours before your arrival. Aim at getting to bed early . scenario. contact telephone list etc. Prepare name badges. Check and order speakers' technical Prepare a master copy of all your printed material to bring with you .         Upon arrival at the venue / 1 day before event    Hold a pre-event meeting with your venue contact to go through the programmed.). plugs etc. Make sure that all greeters. who has the authority to sign bills and order any extras. Personally check that all material has arrived and is in good condition. Send out your event press release. Prepare a staff briefing kit (programmed. Advise the event venue (and other relevant suppliers).(advise the hotel to expect the material) Make arrangements to return material to your office after the event. are on-site. Call up contacts to get confirmation of coverage.and get a good start! 1 hour before event   Check all event rooms. helpers etc. Confirm all deliveries and pick-ups. briefed and ready to go During the event  Relax.just in case. smile and have a great event! After the event .

sponsors.      . Pay the invoices from suppliers. Check the invoice. (Present you feed-back and feedforward).25  Meet with your venue contact to review the event. Fill out the event evaluation form. Send thank-you notes to the speakers. Make notes for the next event. staff etc.

The office of Click2travel. groups and corporate events organized along with both air and ground transportation reservation done. Siddharth Jain. Click2travel. Company’s Profile Click2travel. fax. and computer networking and computer reservation system to meet up the demand of their clients. They provide their customers with complete travel solution. They act as a facilitator in getting tours. It is run by a team of young and energetic professionals fully conversant with modern day’s travel trade and its practices that have background with various travel agencies. The office is well equipped with the external and internal communication system. Beside that they also assist their customer in booking the hotel of their choice and try to provide the best alternative choice to the customer. being effectively maintained wit telephone.in is located in Darya Ganj.in is an IATA recognized agency in India. . They assist the customer in making their package tours according to their requirement. internet.26 Introduction to the company Click2travel.in one of the India’s travel company was started in 2008 by Mr. New Delhi.in is an online travel company catering to the travel as well as to the hospitality industry.

Siddharth is skilled in all fields of the trade.Founder Director Siddharth Jain.in her team is constantly striving for a 99% client conversion rate. BTI Sita. Retailer. Kamyab InfoTech PVT Ltd Click2travel. Shalini started a successful offline Tour Operator Company in the Year 2004. headed by Mr. IT Companies & Travel Companies. Their industry experience extends to providing solutions to several key industries such as the Banks. Siddharth has an impressive knowledge of the field which he has gained over a decade and work credits with companies like Carlson Wagon Lit. They are our technology partners.in is developed through Kamyab InfoTech. A thorough professional and a perfectionist. Neeraj Jain. . American Express and Carlson Wagonlit.27 The management Siddharth Jain . sales or business development. American Embassy Travel Management Centre. Stores & Super markets. be it operations.Director She has vivacious personality full of positive attitude and proficient in nature. which in turn brings in a more than 100% satisfied customer that keeps coming back with all their travel needs and plans.in.in has passionately created an online travel service Click2travel. She is the operational head of Click2Travel. He is well versed with the challenges that the world of hospitality has to offer. Kamyab InfoTech is IT Solution Company based in New Delhi and Mumbai. Shalini has been in the industry for 11 years and has worked with multi-nationals like Holiday Inn. Shalini Jain . Air Sahara & Journey mart. the founder of Click2Travel. which provides us e-business solutions and application management services to keep our operations sailing smoothly. Financial Institutes.

Vision: To be among the top travel agency in the country. They try to keep their client with updated information about the hotel reservation.28 Mission. Values: To create value for guest. Communication route is simplified. Services Click2travel. tour packages. incentive tour packages etc. The company ensures that their customer is offered with the best of the Hospitality. The company also organizes group tours and tries to give its customer the best value of their money.in is a coming up Travel Company in India which provides its client with a wide range of services. be ethical and trust and respect each other Unique Selling Point    To customized travel packages as per client requirement. To make hotel reservation according to the customer will. corporate. The cost effective and well organized tour packages are sure to satisfy their customer. Vision and Values Mission: To push the leading edge of travel and give the added value of services to our guest.            Hotel reservation services Leisure trips Luxury Cruises Tour packages within India Tour packages outside India Car rental services Corporate/incentive tour Airlines deals Tailor made vacations Religious tours Conferences and incentives .

If the rooms are available ask for the various packages that are offered by the hotel along with their rates. Then ask for the Travel Agent Commission.29 Procedure for hotel reservation           Call at the hotel room reservation. agents receive a 10% commission on booking in hotels where as it can vary depending upon the hotel policy. Check the availability as per the client requirement. Also ask if the rate is inclusive of tax or they are extra. After all this is done say thank you. After that give the best hotel reservation price to the client and once he/she has confirmed the booking ask him to message the conformation on yours email id. . Typically. If the travel agent has a tax deduction certificate then 10% tax would not be deducted from the travel agent commission where as if they don’t have it then the hotel deduct 10% amount from the agent commission. Ask for the child policy of the hotel. Also ask for extra bed cost if required. Greeting the person and asking his or her name.

hotel booking and Airline reservation and how to organize and modify the plan according to the customer need. How to make itinerary and to modify it according to the customer need.30 Research Methodology Objective   To understand what customer wants in their tour packages. Facts and Findings     The company mainly deals in outbound tours. The company also has tailor made packages for its clients. I got to work on the room reservation for our client.in as a trainee I got to learn how to make itineraries. Company also deals in hotel booking and air deals. . Scope of study While working with Click2trave. Also in the beginning of my training I got to work on a project luxury resort which is going to open at the region of Dehradun the capital of Uttrakhand. to do air ticket billing on Yatra software and to handle the customer queries. The company also deals in group tour.

lunch and dinner are included in price.64% where as for international air ticket it is 1.30% and it is applied on service charge.31 FAQ of accounts department  What do you mean by TDS? TDA means Tax Deduction at Source  Is TDS different TDS is 10% on commission  What is the service tax on airlines ticket? For domestic air ticket the service tax is . breakfast. breakfast.24%.  What is VISA service tax charge and how it is applied? VISA service tax charge is 10. . Hotel  What are different types of meal plan and what all things it contains? There are four different types of meal plan that is European plan (EP): in this just the reservation of room is involved in price Continental plan (CP): in this plan room and breakfast is included in price Modified American Plan (MAP): in this plan room. lunch/dinner is included in price American plan (AP): in this plan room.

To indicate an item has been processed. the earliest time at which a room will be available. Available rooms: In a hotel. AP: American plan is a meal at a hotel or resort in which three meals a day are included in the price. Amenities: The facilities and features of a property. cabins. Buffet: A serve-yourself meal featuring several choices in each course.32 FAQ hotels Accommodation: any room sold to a customer Adjoining rooms: Hotel rooms which. Cancellation penalty: An amount deducted by a supplier from a refund of prepaid funds when a reservation is cancelled. the number of rooms actually available for use on a given day. Availability: The current inventory of seats. In hotels. Include all three meals and all taxes. Check-in: A procedure whereby a hotel guest is registered as having arrived. as a reservation. usually a hotel. sometime referred to as full American plan. In hotels. 1. Cancellation clause: In a contract. APAI: American plan All Inclusive. Check-out time. Sometimes referred to as Full American Plan. have no connecting doors. All inclusive: One price covers all listed elements of the package. or other documentation or identification. To void. usually upon payment of a penalty. Check-out: A procedure whereby a hotel guest formally leaves the hotel and settles his or her bill. . as a check. Check-in time. Check-in may require the presentation of payment. rooms. repairs. Bed and breakfast. Basis two: Another term for double occupancy. American plan: A meal plan at a hotel or resort in which three meals a day are included in the price. eliminating rooms not available due to damage. 2. B&B: n. while next to each other. a provision which allows for cancellation by one of the parties. etc that can be sold or reserved. and so forth. the latest time a guest may leave without being charged for another night's lodging. without charge. reservations. Cancel. Complimentary: Free.

Accommodations that do not include meals FAP: Full American plan. etc economy class. suite. Modified American plan: A hotel rate that includes two meals daily. includes breakfast and one major meal and all taxes. double occupancy. usually breakfast and dinner. apartment. Twin: A hotel room containing two single beds. MAPAI: Modified America Plan.33 Confirmation: The official acceptance of a booking by the supplier CP: Continental plan includes only breakfast. Twin-double: A hotel room with two double beds sometimes called a double-double. Tariff: A schedule of fares or prices. PPDO: Per person. Double occupancy rate: The rate charged when two people will occupy a room. EP: European plan. MAP: Modified American plan includes breakfast and one major meal and all taxes. Double-double. Inclusive rates: Room rates that include tax. . A hotel room with two double beds sometimes called a twin double. In-out dates: Dates on which a guest arrives and leaves. CPAI: Continental Plan includes only breakfast and all taxes. Invoice: A business document detailing goods or services provided and requesting payment.

as a reservation. as of an airline ticket. Bulk fare: A fare available only when buying blocks of seats. Domestic fare: Fare charged for travel within a country. Code share: Flight operated by another airline. . Commissions are calculated on the base fare. Class: Letter used to book your flight reservation. CT. C: Business class Cancel: To void. all such unique indicators. APT: Airline passenger tariff Availability: The current inventory of seats that can be sold or reserved. including those that identify airports. Conditions: Rules pertaining to this air fare. Carrier: Refers to the name of the airline you are travelling. B: Coach Economy discounted Base fare: The fare. Circle trip. more loosely. CNL: Cancel. also called a domestic carrier. the unique two.or three-digit indicators that identify specific airlines in CRS systems. Add-ons: Extra flight at extra cost Amendment: Changes to your booking.34 FAQ for air lines A: First class discounted Airline codes: Specifically. before tax has been added. D: Business class discounted Domestic airline: An air carrier that provides service within its own country. Child: Person 2-11 years. F: First class Fare: A paying passenger on a plane.

P: First class premium Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. Open jaw: Fly into one city and out of another city at no penalty. No show: This occurs when customer or group has made a confirmed reservation and fails to check in. Inventory: Refers to the number of rooms and specific room types available for sales in a hotel. PNR: Passenger. Non-endorsable: No changing of airlines/carriers. the maximum distance you can fly in air miles. J: Business class premium Joint fare: The fare charged for travel that utilizes more than one airline.35 H: Coach Economy discounted IATA: International Air Transport Association. Non-refundable: No refund value. Normal fare: An airline fare for a completely unrestricted ticket. Net fare. Q: Coach Economy R: Supersonic . Reference. Name. K: Thrift L: Thrift discounted Nominated carrier: The airline you can fly. OW: one way journey. This fare is agreed on by the airlines involved. Non-reroutable: No changing of destinations. net rate: The fare after commission. M: Coach Economy discounted MPM: Maximum permitted mileage. One-way trip: Any trip for which a return leg has not been booked. Mileage: The amount of miles permitted to be flown on an air fare.

Ticket designator: An airline code. Upgrade: To move to the next higher category. Season: Different times of the year for travel have different fares. Split ticketing. Unrestricted fare: A higher fare for a ticket offering maximum flexibility.36 S: Standard Class T: Coach Economy discounted Reissue: Changes requiring a new ticket to be issued. Transit: Stopover and change plane. to a single destination and back. R T Fares: Return journey fares. usually to obtain a lower fare. STPC: Airline pays for your accommodation at the stopover. Surcharges: Extra cost involved. TKNO: Ticket number TKTL: Ticket time limit. RT: Round trip. usually indicating a discounted fare. Creating two separate tickets for a single journey. Rerouting: Changes to flight routing. Ticket stock: Blank airline tickets. as to upgrade a passenger from tourist to business class. Ticket on departure: A ticket that will be picked up by the passenger at the airport. as on an airline. Roundtrip: A trip. Stopover: When you leave the airport for more than 24 hours. Transit visa: A limited-term visa issued solely to allow passage across or through the issuing country's territory. V: Thrift discounted W: Coach Economy premium Y: Coach Economy .

Add-on: Anything optional purchased by a passenger. without charge. Full service agency location: A branch of an agency that provides customers both reservations and ticketing Inclusive Rates: Rates that include tax. ADVN: Advise as to names. as in tour arrangements. IATA: International Air Transport Association. Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. COD: Cash on delivery. museum admissions. or culture of a region. All-in: All inclusive. Destination: Place to which a person is traveling or a thing is sent. and so forth In-out dates: Dates on which a guest arrives and leaves. CRN Cash refund notice.37 FAQ for travel industry Accreditation: Approval given by various trade associations to a travel agency allowing the sale of tickets and other accommodations. Inbound operator: A person or company providing inbound services. Inclusive tour: A tour package that bundles transportation and lodging along with additional services such as transfers. sightseeing. Briefing tour: A tour. Client: A term used for a customer. society. All inclusive: One price covers all listed elements of the package. . Cultural tourism: Travel to experience the arts or history of a location or travel to immerse oneself in the language. Incentive travel: Travel that is given to employees as a reward for outstanding performance. usually to indicate an on-going relationship. as a tour. Complimentary: Free. usually for travel agents and other industry personnel intended to acquaint them with a new destination or new procedures. ADVR: Advise as to rate. AVS: Availability status messages.

Net amount: The amount due to supplier after the commissions had been deducted. Leisure travel: Travel undertaken for pleasure. Outbound: Referring to the leg of the journey departing the city of origin to the destination or destinations. Land only: A fare rate that doesn't include air transportation. and a hotel. Rooming list: A list of guest names and room dates for a group. any company providing travel services to the public. T&E: Travel and entertainment. a list of flights. as opposed to business travel. Also called "personal name record Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. Point of embarkation. no moneys will be returned should the trip be cancelled. such as air travel. Service charge: A fee charged by travel agencies for providing non-commissionable services. The amount of the ticket.38 Itinerary: The route of travel. may be applied to another trip in many cases. minus a service fee. Surface: On land. in an itinerary. PPR: Passenger profile record. Supplier: In the travel industry. In an airline booking. times. point of origin: Where a journey begins. MAAS: Meet and assist. Markup: The sum of money or percentage added to a wholesale or purchase price to arrive at the retail or resale price. . a rental car. supplied to the hotel prior to guest arrival. referring to travel over land that does not involve an aircraft. Often used to indicate a trip of seven days or longer. regardless of its purpose. TQM: Total Quality Management TA: Travel agent. etc. A package is distinguished from a tour by virtue of the fact that it combines fewer elements. Passenger name record: A file on a computerized reservation system containing all the information relating to a specific booking. Net rate: These are rates with commission deducted at source. Non-refundable: Of a ticket. Package: A travel product bundling several distinct elements.

Tour: A travel product in which several elements are bundled together and sold as a unit. or escort by groups. An area of a tourist destination that has become over-commercialized. TO: Tour order. Tourist: A leisure traveler. vouchers. Tour conductor: An employee of or contractor to a tour operator who accompanies and is in overall charge of a Tour documents: A packet of tickets. . Transfer: The transportation of a passenger between two points. Travel consultant: An alternative term for travel agent. Tourism: The activity of travel for pleasure.39 TAAD: Travel agent automated deduction. Travel agency: Usually used in the travel industry to refer to an ARC-appointed storefront retailer. host. instructions. such as from the airport to a hotel or vice versa. TAC: Travel agency commission. often included as an element of a tour. Tourist trap: Derogatory term for any attraction appealing to tourists but considered to be in bad taste or to give poor value for the money. Throwaway: Any item given away for free. or services to a company. Tire kicker: A customer who asks a travel agent for recommendations or quotes but who never actually makes a booking. Ticket: A formal travel document representing a contract between the traveler and the supplier. itineraries. Tours typically involve the use of a guide. Through fare: Fare to a foreign destination reached via a gateway city. Travel counselor: An alternate term for travel agent. and other information sent to a passenger by a tour company. guidance. A person with specific knowledge of the travel industry hired on a contract basis to provide advice. either as a way of rewarding a purchase or to attract business. Tour operator: A company that assembles the various elements of a tour. Travel agent: Any person who sells travel products on a commission basis.

Visa expediter: A person or company charging a fee to procure visas another travel documents Visa support: Any documentation. any supplier of travel products or services. Trave log. FAQ Accounts Account Executive: Person responsible for management of office. travelogue: A documentary film or video extolling the attractions of a specific travel destination or group of destinations Trip: In the travel industry. has a monetary value and which must be accounted for to the ARC. Weather tourist: A person who travels to view meteorological events such as hurricanes and tornadoes. ADR: Average daily rate. Wholesaler rate: A non-commissionable rate for a product such as a hotel room that is extended to tour operators and packagers. required by a foreign government before a visa will be issued. a stamp in a passport authorizing the bearer to visit a country for specific purposes and for a specific length of time. regardless of whether an overnight stay is involved Vendor: In the travel industry. Visa: A document or. when validated by a travel agency.40 Travel partner: A travel supplier that participates in a frequency marketing program operated by another travel supplier. Wholesaler: Any company that sells to retailers as opposed to the general public. a tour operator. any journey of more than 100 miles from a person's home. such as a letter of invitation from an approved organization or a receipt for confirmed bookings. Accountable manual documents: Blank ARC ticket stock used to hand-write tickets. . XO: Exchange order. more frequently. Accountable document: Any piece of paper that.

Service charge: A fee charged by travel agencies for providing non-commissionable services. CRN Cash refund notice. Net rate: These are rates with commission deducted at source. such as machines used in a business. Fortnight: A period of two weeks Invoice: A business document detailing goods or services provided and requesting payment.com/support-files/corporatetravelplanningchecklist.corporatetravel. Depreciation: In taxation.co.mysiatravel.resavenue. over a period of time. Depreciable asset: Any property owned by a business that is subject to depreciation for tax purposes. Net profit: Profit after all expenses has been taken into account.aspx http://www. Used to offset the cost of acquiring the asset.com/faq/tits.com/Faqs-on-tours.41 Commission: A percentage of a sale price paid to a salesperson as payment for making a sale.pdf http://www.jsp .html http://www. Net amount: The amount due to supplier after the commissions had been deducted. References Internet http://www.personal-assistant-tips. TAC: Travel agency commission.in/mice. a deduction taken to account for the decline in value of assets.

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