SUMMER INTERNSHIP FROM (01-06-2011 TO 31-07-2011) COMPANY NAME: CLICK2TRAVEL.IN
SUBMITTED BY: GAURAV KATHAIT MBA (TOURISM AND HOSPITALITY) ROLL NO: A-23 Section: RR1001 REG NO: 11013600
SUBMITTED TO: Anjali Khanna(HOD)
Table of content
1. 2. 3. a. b. c. d. 4. a. b. c. 5. 6. 7. 8. 9.
Acknowledgement Overview of India tourism industry. Different sectors of tourism industry in India Tourism and hospitality industry Structure of the industry Tourism policy Other government initiatives Future outlook Medical tourism industry Rural tourism industry Eco tourism industry Travel industry Forms of travel Tour operator Inbound tour operator Job of domestic tour operator
10. Sources of income of a tour operator 11. Outbound tour operator 12. Check list for International Tourist a. b. c.
At the time of reservation Visa FOREX
13. Corporate travel a.
Corporate travel check list
14. MICE (Meetings, Incentives, Convocation and Events)
3 a. b.
Organizers check list Meeting and Events check list
15. Introduction to company 16. Company’s profile 17. The management 18. Mission, Vision and Values 19. Unique selling point 20. Services 21. Procedure for hotel reservation 22. Research methodology a. b. c. Objective Scope of study Facts and findings
23. Frequently asked questions
ACKNOWLEDGEMENT First of fall I would like to thank the Director of Click2Travel.in for giving me the opportunity to do my two-month project training in his esteemed organization. I am highly obliged to Mr. Siddharth Jain for granting me to undertake my training at Click2Travel.in.I express my thanks to all team members under whose able guidance and direction, I was able to give shape to my training. Their constant review and excellent suggestions throughout the project are highly commendable.
Introduction to Indian tourism industry Indian Tourism Industry is the major service industry in the country. The prime authority for the development, management and promotion of tourism industry in India is the Ministry of Tourism which also runs the Incredible India Campaign.
Overview of India Tourism Industry Tourism in India contributes around 6.23% of the national GDP and is responsible for generating 8.78% of the overall employment in India.
As of 2008, the Indian tourism industry generated about US$ 100 billion and around US$ 275.5 billion of revenue is expected to be generated by 2018.
The growth rate has been expected to be 9.45% annually.
Figures of 2009 indicate that around 5.11 million foreign tourists visited India that year, mostly coming from the USA and UK and domestic tourism touched high figures of 650 million. The highest share was taken by the states of Andhra Pradesh, Uttar Pradesh and Tamil Nadu.
State Governments. Delhi and Uttar Pradesh remain the favorite destination among the tourists. The Ministry of Tourism formulates and regulates the national policies for the promotion of the tourism sector. Maharashtra. Indian hospitality industry's excellent growth has been primarily due to the following reasons Strong GDP performance Developing stronger ties with nations all across the world Encouraging foreign investment
Structure of the Industry
. Tamil Nadu. The World Travel and Tourism Council (WTTC) have counted India and China as among the fastest growing tourism industries over the span of next 10-15 years. Union Territories and thus promotional policies and programs for the tourism sector are defined. It collaborates with various Central agencies.
Different Sectors of Tourism Industry in India the different sectors of the Indian Tourism Industry are enlisted below: Tourism and Hospitality Industry A brief: The Indian Tourism Industry has registered a remarkable growth both in the volume of foreign tourists and the overall revenue compared to the International Tourism Industry.5
The hotel industry is an important division of the Tourism Industry. Madhya Pradesh. Bihar. Gujarat. Tamil Nadu. Advantages India offers the following advantages when it comes to medical treatment and facilities: The treatment costs are comparatively 30% lower to that of Western countries and also the cheapest in South-east Asia.
Incredible India: Under this policy the Government carries out its promotional activities through various marketing programs. Rajasthan and West Bengal. 8. Kerala. The states of which the villages have been identified are Himachal Pradesh.
Future Outlook The hotel sector is expected to register a positive growth in the next few years. Medical Tourism Industry This is one of the highly growing sectors of the Indian Tourism Industry. The Hotel sector has registered a faster growth than the GDP since the last few years. Government of India to be developed as tourism hubs.
. The Government of India is expecting to generate Rs.
Atethie devo bhava: (guests are equal to God) this policy by the Government aims to make the common people aware who come in contact with the tourist. Tourism Policy The National Tourism Policy was prepared in the year 2002. Sikkim. It contains the following policies Target tourism as a major sector for economic growth Focus on domestic tourism Position India as a global brand for tourism Develop integrated tourism circuits Tourist friendly visa process Tax rates rationalization in the hospitality sector Immigration services
Other Government Initiatives 31 villages have been recognized by the Ministry of Tourism.500 billion to GDP by 2020. Karnataka. Maharashtra. Orissa. as it provides quality health treatment at cheaper costs compared to the treatment costs in the USA and other developed nations. Assam. With years passing by India is becoming a top priority for medical tourism.
Spiritual tours organized for the tourists all across the country give the tourists an insight into the religiously rich culture of India. Rural Tourism Industry Rural tourism industry reflects the rural civilization and culture followed in rural India which is rich in arts and crafts.7
The medical staff. Full body pathology. which has given US$ 2. Alone from Rajasthan. a business of $2. as reported by the Confederation of Indian Industry (CII). orthopedics. Spiritual Tourism Industry India has numerous spiritual destinations which makes India a hot spot for spiritual tourism industry. It has the prime objective of promoting tourism by maintaining the nature as it is and promoting the conservation of wildlife and their habitats. The sector is expected to generate an annual growth of 30%. such as IVF.
. comprehensive physical and gynecological examinations. 12 lead ECG. body fat analysis. audiometric. spirometry. This sector has got quite a high number of tourists specially those who have an attraction for the rural ways of life. Infertility treatments cost almost 1/4th of that in the developed countries and services include modern assisted reproductive techniques. Chest X-ray. Eco-Tourism Industry Eco. which will. make it a Rs. high strength MRI etc are some of the medical services offered in India. coronary risk markers. Gujarat and South India every year.Tourism is a very responsible form of tourism which encourages sustaining ecological balance and also leading to ecological development. 9.5 million for the project.500-crore industry by 2015. handicraft exported amounted to about INR4 million in the year 2009. Future Estimates for the Medical Tourism Industry This sector has immense potential and by 2012. in transplants. joint replacements.3 billion has been estimated to come up. and a full range of Assisted Reproductive Technology (ART) services. cancer risk markers. innumerable tourists across the seas visit the villages in Rajasthan. Tourism projects have been launched by the Union Tourism Ministry in collaboration with the UNDP. doctors etc have a good command over the English language which makes it easier for the tourists to communicate with them Indian hospitals offer excellent medical facilities in cardiology. 2D echo Color Doppler. Even without any promotional programs for developing rural tourism. cosmetic treatments and many others. gold standard DXA bone densitometry.
Ship. However it is still used for small trips and leisure cruises. tours of the areas. Road travel: It is the most popular form of travel and includes various modes such as personal automobiles.8
Travel industry The travel industry caters to recreational. These can include hotel reservation. due to its speed and coverage. transit trains and high speed long distance trains. sea.
Tour operator A company that assembles the various elements of tours is known as a tour operator. The travel sector covers the following sectors Transportation services (Rail.
. Road. Accommodations along with meals if necessary. Sightseeing. airport transfer. Travel (rail. Airways) Hospitality services (including accommodation in hotels and resorts) Destination
Forms of travel Ship travel: Sea travel has largely been replaced by faster means of travel such as automobiles and airplanes. road.
Travel operators are mainly of two kinds that is Inbound tour operator (domestic tour operator) Outbound tour operator
Inbound tour operator An inbound tour operator is simply a company that makes travel arrangements for arriving tourist from other countries or tourist from within the country. air). Rail travel: the popular forms of rail travel include inter-city trains. Air Travel: It is the most popular form of international travel. buses and taxis. meals etc. Travel services (transfer to and from the destination). The elements of tours consist of. leisure and business travelers.
meals etc. In outbound tours two or more tours operators are involved. Outbound tour operator An outbound tour operator is a company which makes travel arrangement for the people of their country to some other country. sea. For example let us say that you are a tour company that is located in India. accommodation. You are an outbound tour operator if you make arrangements for people who want to visit some other country. Outbound Tour operator in India takes the requirement of a customer in detail . You are an inbound operator if you make arrangements for people who are arriving in India for a visit. transportation cost etc. Once the client has agreed for the package. Commission from sales (not much these days from airlines). Interest. air). Commission from package tour holidays. road. Type of Accommodation. let us say that you are a tour company that is located in India. Short listing of hotels according to the client requirement. then the Tour operator customize and pass on the package detail to the client by adding up his margin in it. These are the tours booked by the companies for their
employees through tour operator. etc). No of adults and children traveling etc. Help in arranging transportation for the client (rail.
Sources of income of a tour operator Service charge. That is to say that one tour operator is of the company from where the tourist belongs and the other where the tourist wants to visit. tours of the areas. After that he sends the package detail to you that is hotel cost.
. The Outbound Agent in India confirms all the arrangement of as per the itinerary with the destination tour operator. travel agency.9
For example. airport transfer. Such as the Destination selection. Job of domestic tour operator Identify itinerary (it include everything from sightseeing. Commission from hotels can vary according to the hotel policy. and then makes a detailed itinerary. After this he coordinates with his counterpart: The Agent at the destination and work out the cost inclusive of all the necessary elements of the tour. Duration of Travel. The tour operator of the destination country negotiates the rate with the hotel. etc on your behalf.
Incentive packages. These can include hotel reservation.
certificate of vaccination) and currency exchange rates to international travelers.
Provide information on custom regulation. Advice on weather conditions. fares and hotels ratings and
accommodations. Make arrangements for transportation.
. restaurants. hotel accommodation. tourist attraction and recreation.
To collect information on departure and arrival time.10
Work of a travel agent Give advice on destination. required papers (passports. tours and recreation. car rentals.
Travel insurance. you must check and offer on the services
he is not buying from us.
. and if we can offer him hotels/ transfers/ Forex / travel Insurance.
Names given by client should match the name as on their respective passports. A Child should have name of the accompanied parent on his/her passport. Check on the Travel Insurance requirements. E. you must check on Seat /Meal Request. if he is only buying tickets from us. then we should also ask him where he is going to stay.
Forex. Special Request and advise him on Change/Refund/No-Show Clauses.Satinder Singh Check Validity – In most cases passport should be valid for at least six months
from the date of departure from the destination country.International At the time of reservations. In view to provide Best of Services.g. Take complete name.
In view to generate additional revenue. Inoculations.11
Check list for international tourist Operational Guidelines .
Visa Status – Check if there is enough time available to obtain Visa. Example Mr.
Greece. Foreign Exchange endorsement / Copy of Credit cards. Denmark. Covering letter from the applicant on company's / personal letterhead stating his name. Belgium. Netherlands. Canada. you may enter one country and travel freely throughout the Schengen zone. Detailed Tour Itinerary. Iceland. Norway.
With Schengen visa. Medical Requirements : *As Applicable Visa Fee Time Taken : *As Applicable : *As Applicable
* Please check directly from Embassy or its website for correct info. Finland.
If it’s Schengen Visa. Countries like USA. The 15 Schengen countries are: Austria. 1 Visa application form duly filled in and signed. Original Bank Statement for the last 6 months. Germany. so take care when dealing with such itineraries.
Check Nationality . Italy. UK. Spain and Sweden. purpose and duration of visit.12
There should be enough pages available for Visa (2 pages for one visa required) Check the Passport’s Place of Issue – as embassies do not accept applications of
passport issued out of their region. 2-4 recent passport size color photographs with white background and on Kodak paper only.
. and Australia have stringent norms. Standard Documents required
Passport with validity of more than six months. designation. France. different regulations apply. ensure you apply visa to the country of first port of arrival. (OR) * Please Log on to Visa pages online to find out details. Income Tax paper for the last 3 years. Tour Confirmation & Hotel Confirmation. Portugal. Luxembourg.If passport holder other than Indian.
85. Example 1USD = INR 46.
What is Buying Rate? Rate at which the Bank or Forex Dealer buy currency. so please check from your Bank/ Forex Dealer. If not able to identify them. note down number of each currency note.
. please check requisite documents including passport size photographs to be carried along.13
In case passenger availing Visa on arrival.
Always advice passenger that the payment due would be calculated as per ROE on the date of payment made. Example 1USD = INR 45.10. TC / Cash currency rates may differ. so be careful when accepting currency notes. There is lot of duplicate currency floating in the market. Always check the current rate of Exchange before you accept the payment.
What is Selling Rate? Rate at which the Bank or Forex Dealer sell currency. then to safeguard yourself.
Visas Check the embassy/consulate’s website for visa requirements. There are basically four expense categories for corporate travel. Export license(s) Find out if a trade license/permit is needed. or use the Link below to find visa requirements by country. Both passports will be simultaneously valid. Consider obtaining a second passport for convenience if the traveler is a frequent flyer.14
Corporate Travel Corporate travel is the people travelling for purpose related to work from one country to another or from one place to another within the country. Inoculations Make sure inoculations are completed as soon as possible because inoculations can take several weeks to become effective.
. instructions and forms. Remember that an inoculation certificate may be required when applying for a visa. Which are as follows? Airlines expense Hotel expense Food and beverages expense
CORPORATE TRAVEL CHECKLIST Travel Advisories Check for travel advisory warnings before booking flights. Health Advisories Passport Check validity of traveler’s passport – passports should be valid for at least 6 months after date of arrival in destination country.
and air miles details. dietary requirements. compare prices using a flight comparison website like Expedia. keep a record of traveler’s registration no. Wi-Fi.
Translator/escort Check with the applicable tourist board for translators/escorts Hire car Find out what type of hire car the traveler prefers (subject to travel policy).uk Be aware of time zone impact on date/time of arrival Check traveler’s seating preference. Note the driver’s mobile number Trains Note train times Obtain train tickets Find out if seat reservation is required Find out if connecting train(s) leave from the same station Get directions from station to venue Driving/Car parking If possible.co.
. standard. air conditioning.. if applicable. etc) Specify smoking/non-smoking preference Check if customer parking is available Note booking reservation number Send traveler's flight details to hotel upon confirmation Request that the room is held for late arrival (arrival after 1800 hrs). Flights Compare prices using a flight comparison website Check travel policy for traveler's approved class of travel Before booking. single occupancy double. manual/automatic. make and model of car. insurance requirements Find out if chauffeur drive is required because of country regulations Verify location of collection/drop off point Find out if corporate vouchers are available Find out if maps are provided Taxis/Courtesy Car Note pickup time and exact location of collection point If driver will be carrying a sign. Obtain tickets/boarding pass in advance if preferred Hotel Check hotel reviews Make sure the hotel has service amenities (i. incoming/outgoing fax/voicemail) Specify the type of room required (i.e. mechanic. breakdown cover. find out what the sign will say. garage. luggage capacity.15
International Driving license Find out if an international driving license/permit is required.e. and any extras such as satellite navigation.
provide traveler’s registration no. make. for all arrivals and departures Hotel arrival time.16
Check if international breakdown cover required? Find out if you need to reserve a parking space If parking is arranged at client’s premises. contact/account details (name written on sign) Train times. model and color of car. fax no.
Travel Pack Passport Inoculation certificate Flight Tickets/boarding pass Hotel booking reservation number Travelers cheques Car rental voucher Train tickets Insurance documents Stationery (headed paper. compliment slips. flight nos. flight times. advice on local etiquette Extra copy of the itinerary for his household Contact details of others travelling to the same meeting Area map (Google maps) and map/directions to venue. station. hotel. Health insurance cover Make enquiries about health insurance Spending Money Worldwide Restaurant Search Itinerary Include the following details Name and location of airport Date of travel. address. envelopes) Business cards (with reverse side in country specific language) Meeting papers Weather report for week ahead Advice on dress code for events ‘Hints for Exporters’ booklet Hardcopy of diary for the travel period Photocopy of passport/important docs/credit cards Country specific information. room reservation no. company name. reservation no.. Timing/location of meetings and entertainment Name and telephone nos. check-in times. of overseas contacts Hire car collection/drop off time. Airline terminal no. Taxi pickup times. hire car pickup/drop off location Details of local currency and suggested daily budget
.. address. rail enquiry desk no. telephone no. phrasebook. name.. guidebook. platform. contact details.
MICE = Meetings. Conferences.
Most components of MICE are well understood. Unlike the other types of MICE tourism. MICE tourism is known for its flawless planning and demanding clientele. Incentive tourism is usually undertaken as a type of employee reward by a company or institution for targets met or exceeded. The acronym MICE are applied inconsistently with the “E” sometimes referring to Events and the “C” sometimes referring to Conventions. a profession.
MICE tourism usually consists of a well planned agenda centered on a particular theme. such as a hobby.
. This process of marketing and bidding is normally conducted well in advance of the actual event. often several years. perhaps with the exception of Incentives. rather than professional or educational purposes.
MICE tourism is a specialized area with its own trade shows (IMEX) and practices. Incentives. or a job well done. MICE events are normally bid on by specialized “convention” bureaus located in particular countries and cities and established for the purpose of bidding on MICE activities. and Exhibitions. or an educational topic. Incentive tourism is usually conducted purely for entertainment. MICE are used to refer to a particular type of tourism in which large groups planned usually well in advance are brought together for some particular purpose.
Meetings: it is designed to bring to bring people together for the purpose of exchanging information Incentives: It is a trip that is planned by a company to reward their employees for outstanding services in their desired field. Exhibitions: An event design to bring together people in the specific industry or closely related industry to come together to show case their product or services to a group of attendees.
The source of income is by charging 5% to 10% on the total bill. Conventions: A gathering of people to meet and discuss similar issues and activities in a large setting.
experiences or an urban meeting? Homely and cozy or classy and stylish?
When planning your schedule • • Will your guests arrive from near or far? Will they arrive by public transport. lunch. auxiliary spaces. technology
Furniture • • • • • • • Short informative sharing event or information bulletin: rows of chairs All-day seminar or longer: classroom set up (tables and chairs) Training or workshop: group work tables (4–6 people per table) Meeting: conference table (max 20 people per table) Training event or meeting: U-shaped table Evening event or get-together: cocktail set-up (buffet and bar tables) Festive dinner party: banquet setting (8–12 people per table)
Technology • Take note of the size of the space: is the PA loud enough. exhibition. acoustics. accommodation? Can you move from one space to another conveniently and quickly? Soundproofing. is the projector bright enough. furniture. atmosphere. dinner. air conditioning. ease of concentration
Nature of the event • • • Is the event one-off or a series of events? Calm of nature.19
Organizer’s checklist Location • • Accessibility: is the meeting location easy to reach? Environment: comfort. with their own cars or is their transportation specially arranged?
Facilities • • • What kind of facilities will you need: main meeting room. spaces for group work. will you need cameras and screens?
air conditioning. access control Personal safety: first aid. webcasting and recorded files Are you looking for interaction: voting facilities. luxury?
Trends • Decoration and presentation: neutral. personal security arrangements (for speakers or participants) Information Security: spaces. following a theme or a corporate image?
Security • • • Security of the site: fire safety. nationality.20
• • • • Visual aspects: lighting technology. visual planning and projectors. or encourage guests to stay longer? Timing and schedule: how hungry are the participants. own staff and meeting location staff
Quality and responsibility • • Quality of the meeting arrangements: quality standard certificates. materials. standards for the operations Responsibility of the meeting location: recycling. lighting
. security officers. seasonal. quality of technical execution Required IT solutions: open/closed network. suspended items and installations. and how much time do you need to reserve for eating? What message do you want to convey: health-consciousness. video recordings? Will you require professional help with planning or technical support during the event?
Catering • • • • • Nature of the event: working meeting or a party? Participants: gender. make an impression. status What is the aim of the catering: to satisfy hunger. heating.
of guests/delegates.). And available optional dates. No. seating format and size of meeting rooms and other facilities needed each day (incl. How long would your event be? Do you need to attract guests/delegates by PR.)?
Whom do you want to attend? Estimate no.
What is your budget? (Can you get extra funds if needed? Could you get sponsors. Can you be flexible on dates? Where do you want it to take place? (Consider parking. When do you want it to take place? (Remember to check dates for other events). (Develop a relevant media contact list)? Do you need to insure the event? Determine Preferred dates. What will the guests/delegates gain from participating? Who will be the members of the planning group/event committee?
Who is the decision maker(s)?
Who will be there to help on-site? What do you want to happen? (Work out a preliminary program/agenda).21
Meeting & Event Check List For Big Meetings & Events At the very start Define The purpose and objectives of the meeting . transportation.. accessibility for disabled etc.
.to you. times).
stage). A rough draft of the program. Book the event venue(s) and main services
Consider the need for printed material and prepare a timeline for producing it.g. and standard of bed rooms each day. State your preference packages &/or itemized rates.
Inspect the considered event venue(s).
Prepare invitations.) on the response form. dinners. Any special requests (e.22
Need for breaks.
Consider the offers received: Which facilities will best accommodate your event? Which will best live up to the expectations of the guests/delegates? Who will be the best partner to work with? Which venue best meets your budget. receptions etc. Any other relevant information. smoking etc. Budget. exhibition. When you need the offer. No. lunches. Allow the guests/delegates to note their individual requirements (dietary. Type of guests/delegates.
1 month prior to the event Choose and confirm catering and menus Check development of speakers presentation (Remind speakers of presentation due dates.). Order gifts and amenities. Confirm guests/delegates participation. Check and order speakers' technical equipment requirements. Check budgets from similar meetings to ensure that all is included. bed rooms. of meetings rooms. what happens if one of your speakers falls sick?) + prepare contingency plans Invite guests/delegates.
. Finalize of printed material production. Consider the unexpected. Prepare press release for your event. Order signs and printed material. guests/delegates etc. for copying/production of handouts). (Updating minimizes your cancellation/reduction costs).23
3 months prior to the event Update your reservation (no. Hold a pre-event meeting with your venue contact to go through the programmed. Send rooming list to the hotel. Prepare your event budget. Check and order speakers' for transportation requirements. Start preparing a scenario (to do list with responsible persons assigned).). Remember to note special requests (VIPs etc. (E.g.
If you are using your own AV. Make sure that all greeters. scenario. Personally check that all material has arrived and is in good condition.24
One week prior event Send material to arrive at the hotel 48 hours before your arrival. Aim at getting to bed early . Call up contacts to get confirmation of coverage.
Upon arrival at the venue / 1 day before event Hold a pre-event meeting with your venue contact to go through the programmed.(advise the hotel to expect the material) Make arrangements to return material to your office after the event. Send out your event press release. who has the authority to sign bills and order any extras.and get a good start!
1 hour before event Check all event rooms. contact telephone list etc. Prepare a staff briefing kit (programmed. helpers etc. Confirm all deliveries and pick-ups. briefed and ready to go
During the event Relax. check that it functions and that you have all necessary cords. Advise the event venue (and other relevant suppliers).just in case.). smile and have a great event!
After the event
. are on-site. plugs etc. Prepare name badges. Check and order speakers' technical Prepare a master copy of all your printed material to bring with you .
(Present you feed-back and feedforward). sponsors. Send thank-you notes to the speakers.25
Meet with your venue contact to review the event. Fill out the event evaluation form. Pay the invoices from suppliers. Check the invoice.
. staff etc. Make notes for the next event.
Beside that they also assist their customer in booking the hotel of their choice and try to provide the best alternative choice to the customer. being effectively maintained wit telephone. and computer networking and computer reservation system to meet up the demand of their clients.in is an IATA recognized agency in India. groups and corporate events organized along with both air and ground transportation reservation done.
Company’s Profile Click2travel.in is an online travel company catering to the travel as well as to the hospitality industry.in is located in Darya Ganj.
. The office is well equipped with the external and internal communication system.26
Introduction to the company Click2travel. It is run by a team of young and energetic professionals fully conversant with modern day’s travel trade and its practices that have background with various travel agencies. Click2travel. fax. They assist the customer in making their package tours according to their requirement. New Delhi. Siddharth Jain. They provide their customers with complete travel solution.in one of the India’s travel company was started in 2008 by Mr. The office of Click2travel. internet. They act as a facilitator in getting tours.
The management Siddharth Jain . Retailer. She is the operational head of Click2Travel. headed by Mr.in her team is constantly striving for a 99% client conversion rate.Director She has vivacious personality full of positive attitude and proficient in nature. They are our technology partners.in is developed through Kamyab InfoTech. Siddharth has an impressive knowledge of the field which he has gained over a decade and work credits with companies like Carlson Wagon Lit. Neeraj Jain.Founder Director Siddharth Jain. BTI Sita. Shalini Jain . American Embassy Travel Management Centre. Stores & Super markets. Shalini started a successful offline Tour Operator Company in the Year 2004. Their industry experience extends to providing solutions to several key industries such as the Banks. Financial Institutes. sales or business development. Shalini has been in the industry for 11 years and has worked with multi-nationals like Holiday Inn. Siddharth is skilled in all fields of the trade.in. which provides us e-business solutions and application management services to keep our operations sailing smoothly. American Express and Carlson Wagonlit. Kamyab InfoTech PVT Ltd Click2travel. Air Sahara & Journey mart. IT Companies & Travel Companies.in has passionately created an online travel service Click2travel. He is well versed with the challenges that the world of hospitality has to offer. A thorough professional and a perfectionist. Kamyab InfoTech is IT Solution Company based in New Delhi and Mumbai. which in turn brings in a more than 100% satisfied customer that keeps coming back with all their travel needs and plans. be it operations. the founder of Click2Travel.
Vision: To be among the top travel agency in the country. The company ensures that their customer is offered with the best of the Hospitality. be ethical and trust and respect each other
Unique Selling Point
To customized travel packages as per client requirement.
Mission. Communication route is simplified. Hotel reservation services Leisure trips Luxury Cruises Tour packages within India Tour packages outside India Car rental services Corporate/incentive tour Airlines deals Tailor made vacations Religious tours Conferences and incentives
. Vision and Values Mission: To push the leading edge of travel and give the added value of services to our guest.in is a coming up Travel Company in India which provides its client with a wide range of services. Values: To create value for guest. They try to keep their client with updated information about the hotel reservation. The company also organizes group tours and tries to give its customer the best value of their money. To make hotel reservation according to the customer will. incentive tour packages etc. tour packages. The cost effective and well organized tour packages are sure to satisfy their customer. corporate.
Greeting the person and asking his or her name.
Typically. agents receive a 10% commission on booking in hotels where as it can vary depending upon the hotel policy.29
Procedure for hotel reservation
Call at the hotel room reservation. If the travel agent has a tax deduction certificate then 10% tax would not be deducted from the travel agent commission where as if they don’t have it then the hotel deduct 10% amount from the agent commission.
. After all this is done say thank you. Also ask if the rate is inclusive of tax or they are extra. If the rooms are available ask for the various packages that are offered by the hotel along with their rates. After that give the best hotel reservation price to the client and once he/she has confirmed the booking ask him to message the conformation on yours email id. Also ask for extra bed cost if required. Check the availability as per the client requirement. Then ask for the Travel Agent Commission. Ask for the child policy of the hotel.
in as a trainee I got to learn how to make itineraries.
. hotel booking and Airline reservation and how to organize and modify the plan according to the customer need.
Facts and Findings The company mainly deals in outbound tours. to do air ticket billing on Yatra software and to handle the customer queries. I got to work on the room reservation for our client. Company also deals in hotel booking and air deals. The company also has tailor made packages for its clients. How to make itinerary and to modify it according to the customer need.
Scope of study While working with Click2trave. The company also deals in group tour.30
Research Methodology Objective
To understand what customer wants in their tour packages. Also in the beginning of my training I got to work on a project luxury resort which is going to open at the region of Dehradun the capital of Uttrakhand.
30% and it is applied on service charge.24%. lunch and dinner are included in price.64% where as for international air ticket it is 1.
What are different types of meal plan and what all things it contains?
There are four different types of meal plan that is European plan (EP): in this just the reservation of room is involved in price Continental plan (CP): in this plan room and breakfast is included in price Modified American Plan (MAP): in this plan room. breakfast. lunch/dinner is included in price American plan (AP): in this plan room. breakfast.31
FAQ of accounts department
What do you mean by TDS?
TDA means Tax Deduction at Source
Is TDS different
TDS is 10% on commission
What is the service tax on airlines ticket?
For domestic air ticket the service tax is .
What is VISA service tax charge and how it is applied?
VISA service tax charge is 10.
Check-out time. Amenities: The facilities and features of a property. 1. or other documentation or identification. B&B: n. In hotels. repairs. Check-out: A procedure whereby a hotel guest formally leaves the hotel and settles his or her bill. the number of rooms actually available for use on a given day. usually a hotel. cabins. Include all three meals and all taxes. eliminating rooms not available due to damage. Cancellation clause: In a contract. To indicate an item has been processed. without charge. etc that can be sold or reserved.32
FAQ hotels Accommodation: any room sold to a customer Adjoining rooms: Hotel rooms which. AP: American plan is a meal at a hotel or resort in which three meals a day are included in the price. Cancellation penalty: An amount deducted by a supplier from a refund of prepaid funds when a reservation is cancelled. and so forth. APAI: American plan All Inclusive.
. rooms. Check-in: A procedure whereby a hotel guest is registered as having arrived. while next to each other. 2. Check-in may require the presentation of payment. Available rooms: In a hotel. All inclusive: One price covers all listed elements of the package. reservations. have no connecting doors. In hotels. as a check. usually upon payment of a penalty. Availability: The current inventory of seats. the latest time a guest may leave without being charged for another night's lodging. as a reservation. Bed and breakfast. Buffet: A serve-yourself meal featuring several choices in each course. Check-in time. To void. Sometimes referred to as Full American Plan. the earliest time at which a room will be available. American plan: A meal plan at a hotel or resort in which three meals a day are included in the price. Complimentary: Free. Basis two: Another term for double occupancy. a provision which allows for cancellation by one of the parties. sometime referred to as full American plan. Cancel.
Modified American plan: A hotel rate that includes two meals daily. EP: European plan. MAP: Modified American plan includes breakfast and one major meal and all taxes. Tariff: A schedule of fares or prices. A hotel room with two double beds sometimes called a twin double.
. CPAI: Continental Plan includes only breakfast and all taxes. Double-double. apartment. includes breakfast and one major meal and all taxes. suite. MAPAI: Modified America Plan. Twin: A hotel room containing two single beds. Inclusive rates: Room rates that include tax. PPDO: Per person. usually breakfast and dinner.33
Confirmation: The official acceptance of a booking by the supplier CP: Continental plan includes only breakfast. etc economy class. Double occupancy rate: The rate charged when two people will occupy a room. In-out dates: Dates on which a guest arrives and leaves. Invoice: A business document detailing goods or services provided and requesting payment. double occupancy. Accommodations that do not include meals FAP: Full American plan. Twin-double: A hotel room with two double beds sometimes called a double-double.
Commissions are calculated on the base fare. Circle trip. as of an airline ticket. Conditions: Rules pertaining to this air fare. CT. all such unique indicators. Domestic fare: Fare charged for travel within a country.or three-digit indicators that identify specific airlines in CRS systems. Class: Letter used to book your flight reservation. more loosely. C: Business class Cancel: To void. before tax has been added. Carrier: Refers to the name of the airline you are travelling. D: Business class discounted Domestic airline: An air carrier that provides service within its own country. B: Coach Economy discounted Base fare: The fare. Child: Person 2-11 years. as a reservation.34
FAQ for air lines A: First class discounted
Airline codes: Specifically. the unique two. Add-ons: Extra flight at extra cost Amendment: Changes to your booking. Bulk fare: A fare available only when buying blocks of seats. including those that identify airports. F: First class Fare: A paying passenger on a plane. CNL: Cancel.
. also called a domestic carrier. APT: Airline passenger tariff Availability: The current inventory of seats that can be sold or reserved. Code share: Flight operated by another airline.
OW: one way journey. Inventory: Refers to the number of rooms and specific room types available for sales in a hotel. M: Coach Economy discounted MPM: Maximum permitted mileage. Non-refundable: No refund value. net rate: The fare after commission.35
H: Coach Economy discounted IATA: International Air Transport Association. Normal fare: An airline fare for a completely unrestricted ticket. Non-reroutable: No changing of destinations. P: First class premium Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. J: Business class premium Joint fare: The fare charged for travel that utilizes more than one airline. Non-endorsable: No changing of airlines/carriers. This fare is agreed on by the airlines involved. Mileage: The amount of miles permitted to be flown on an air fare. Net fare. PNR: Passenger. One-way trip: Any trip for which a return leg has not been booked. K: Thrift L: Thrift discounted Nominated carrier: The airline you can fly. Open jaw: Fly into one city and out of another city at no penalty. No show: This occurs when customer or group has made a confirmed reservation and fails to check in. Reference. Name. Q: Coach Economy R: Supersonic
. the maximum distance you can fly in air miles.
S: Standard Class T: Coach Economy discounted Reissue: Changes requiring a new ticket to be issued. R T Fares: Return journey fares. Split ticketing. Upgrade: To move to the next higher category. Unrestricted fare: A higher fare for a ticket offering maximum flexibility. Stopover: When you leave the airport for more than 24 hours. RT: Round trip. Season: Different times of the year for travel have different fares. Rerouting: Changes to flight routing. Ticket stock: Blank airline tickets. Surcharges: Extra cost involved. TKNO: Ticket number TKTL: Ticket time limit. usually to obtain a lower fare. Ticket on departure: A ticket that will be picked up by the passenger at the airport. usually indicating a discounted fare. STPC: Airline pays for your accommodation at the stopover. Roundtrip: A trip. Transit: Stopover and change plane. Creating two separate tickets for a single journey. V: Thrift discounted W: Coach Economy premium Y: Coach Economy
. as to upgrade a passenger from tourist to business class. Transit visa: A limited-term visa issued solely to allow passage across or through the issuing country's territory. Ticket designator: An airline code. to a single destination and back. as on an airline.
. as a tour. AVS: Availability status messages. All inclusive: One price covers all listed elements of the package. museum admissions. Destination: Place to which a person is traveling or a thing is sent. Incentive travel: Travel that is given to employees as a reward for outstanding performance. as in tour arrangements. ADVN: Advise as to names. Add-on: Anything optional purchased by a passenger. society. Briefing tour: A tour. COD: Cash on delivery. sightseeing. IATA: International Air Transport Association. or culture of a region.37
FAQ for travel industry Accreditation: Approval given by various trade associations to a travel agency allowing the sale of tickets and other accommodations. without charge. Complimentary: Free. Client: A term used for a customer. CRN Cash refund notice. Inclusive tour: A tour package that bundles transportation and lodging along with additional services such as transfers. All-in: All inclusive. usually to indicate an on-going relationship. Cultural tourism: Travel to experience the arts or history of a location or travel to immerse oneself in the language. and so forth In-out dates: Dates on which a guest arrives and leaves. Full service agency location: A branch of an agency that provides customers both reservations and ticketing Inclusive Rates: Rates that include tax. Inbound operator: A person or company providing inbound services. ADVR: Advise as to rate. usually for travel agents and other industry personnel intended to acquaint them with a new destination or new procedures. Commission: A percentage of a sale price paid to a salesperson as payment for making a sale.
minus a service fee. A package is distinguished from a tour by virtue of the fact that it combines fewer elements. regardless of its purpose. Net amount: The amount due to supplier after the commissions had been deducted.
. a list of flights. and a hotel. supplied to the hotel prior to guest arrival. no moneys will be returned should the trip be cancelled. The amount of the ticket. TQM: Total Quality Management TA: Travel agent. in an itinerary. PPR: Passenger profile record. may be applied to another trip in many cases. Service charge: A fee charged by travel agencies for providing non-commissionable services. MAAS: Meet and assist. Also called "personal name record Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. Net rate: These are rates with commission deducted at source. Passenger name record: A file on a computerized reservation system containing all the information relating to a specific booking. Land only: A fare rate that doesn't include air transportation. In an airline booking. Non-refundable: Of a ticket. T&E: Travel and entertainment. Supplier: In the travel industry. a rental car. such as air travel. Outbound: Referring to the leg of the journey departing the city of origin to the destination or destinations. any company providing travel services to the public. point of origin: Where a journey begins. as opposed to business travel. Point of embarkation. referring to travel over land that does not involve an aircraft. Markup: The sum of money or percentage added to a wholesale or purchase price to arrive at the retail or resale price. Leisure travel: Travel undertaken for pleasure. Surface: On land. Often used to indicate a trip of seven days or longer. etc. Package: A travel product bundling several distinct elements. times. Rooming list: A list of guest names and room dates for a group.38
Itinerary: The route of travel.
TAAD: Travel agent automated deduction. Tour: A travel product in which several elements are bundled together and sold as a unit. Ticket: A formal travel document representing a contract between the traveler and the supplier. either as a way of rewarding a purchase or to attract business. Tourism: The activity of travel for pleasure. Throwaway: Any item given away for free. Tour operator: A company that assembles the various elements of a tour. and other information sent to a passenger by a tour company.
. Transfer: The transportation of a passenger between two points. Through fare: Fare to a foreign destination reached via a gateway city. Tourist: A leisure traveler. or services to a company. Travel agency: Usually used in the travel industry to refer to an ARC-appointed storefront retailer. such as from the airport to a hotel or vice versa. guidance. Travel agent: Any person who sells travel products on a commission basis. A person with specific knowledge of the travel industry hired on a contract basis to provide advice. or escort by groups. often included as an element of a tour. An area of a tourist destination that has become over-commercialized. vouchers. TAC: Travel agency commission. host. TO: Tour order. Travel counselor: An alternate term for travel agent. Tourist trap: Derogatory term for any attraction appealing to tourists but considered to be in bad taste or to give poor value for the money. Tour conductor: An employee of or contractor to a tour operator who accompanies and is in overall charge of a Tour documents: A packet of tickets. instructions. Travel consultant: An alternative term for travel agent. itineraries. Tours typically involve the use of a guide. Tire kicker: A customer who asks a travel agent for recommendations or quotes but who never actually makes a booking.
Accountable manual documents: Blank ARC ticket stock used to hand-write tickets. Trave log.
FAQ Accounts Account Executive: Person responsible for management of office. more frequently. a tour operator. any supplier of travel products or services. such as a letter of invitation from an approved organization or a receipt for confirmed bookings.40
Travel partner: A travel supplier that participates in a frequency marketing program operated by another travel supplier. Weather tourist: A person who travels to view meteorological events such as hurricanes and tornadoes. Accountable document: Any piece of paper that. when validated by a travel agency. Wholesaler: Any company that sells to retailers as opposed to the general public. Visa expediter: A person or company charging a fee to procure visas another travel documents Visa support: Any documentation. travelogue: A documentary film or video extolling the attractions of a specific travel destination or group of destinations Trip: In the travel industry. has a monetary value and which must be accounted for to the ARC. XO: Exchange order. required by a foreign government before a visa will be issued. Visa: A document or. Wholesaler rate: A non-commissionable rate for a product such as a hotel room that is extended to tour operators and packagers. a stamp in a passport authorizing the bearer to visit a country for specific purposes and for a specific length of time. regardless of whether an overnight stay is involved Vendor: In the travel industry. ADR: Average daily rate. any journey of more than 100 miles from a person's home.
http://www. Net amount: The amount due to supplier after the commissions had been deducted. CRN Cash refund notice.co. Net profit: Profit after all expenses has been taken into account.com/Faqs-on-tours. Service charge: A fee charged by travel agencies for providing non-commissionable services. Fortnight: A period of two weeks Invoice: A business document detailing goods or services provided and requesting payment.41
Commission: A percentage of a sale price paid to a salesperson as payment for making a sale.pdf http://www.com/support-files/corporatetravelplanningchecklist. over a period of time. a deduction taken to account for the decline in value of assets.com/faq/tits. Net rate: These are rates with commission deducted at source.resavenue.html http://www.
References Internet http://www. Used to offset the cost of acquiring the asset.mysiatravel. TAC: Travel agency commission. Depreciable asset: Any property owned by a business that is subject to depreciation for tax purposes.corporatetravel. Depreciation: In taxation. such as machines used in a business.personal-assistant-tips.in/mice.jsp