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SUMMER INTERNSHIP FROM (01-06-2011 TO 31-07-2011) COMPANY NAME: CLICK2TRAVEL.IN
SUBMITTED BY: GAURAV KATHAIT MBA (TOURISM AND HOSPITALITY) ROLL NO: A-23 Section: RR1001 REG NO: 11013600
SUBMITTED TO: Anjali Khanna(HOD)
Table of content
1. 2. 3. a. b. c. d. 4. a. b. c. 5. 6. 7. 8. 9.
Acknowledgement Overview of India tourism industry. Different sectors of tourism industry in India Tourism and hospitality industry Structure of the industry Tourism policy Other government initiatives Future outlook Medical tourism industry Rural tourism industry Eco tourism industry Travel industry Forms of travel Tour operator Inbound tour operator Job of domestic tour operator
10. Sources of income of a tour operator 11. Outbound tour operator 12. Check list for International Tourist a. b. c.
At the time of reservation Visa FOREX
13. Corporate travel a.
Corporate travel check list
14. MICE (Meetings, Incentives, Convocation and Events)
3 a. b.
Organizers check list Meeting and Events check list
15. Introduction to company 16. Company’s profile 17. The management 18. Mission, Vision and Values 19. Unique selling point 20. Services 21. Procedure for hotel reservation 22. Research methodology a. b. c. Objective Scope of study Facts and findings
23. Frequently asked questions
ACKNOWLEDGEMENT First of fall I would like to thank the Director of Click2Travel.in for giving me the opportunity to do my two-month project training in his esteemed organization. I am highly obliged to Mr. Siddharth Jain for granting me to undertake my training at Click2Travel.in.I express my thanks to all team members under whose able guidance and direction, I was able to give shape to my training. Their constant review and excellent suggestions throughout the project are highly commendable.
Introduction to Indian tourism industry Indian Tourism Industry is the major service industry in the country. The prime authority for the development, management and promotion of tourism industry in India is the Ministry of Tourism which also runs the Incredible India Campaign.
Overview of India Tourism Industry Tourism in India contributes around 6.23% of the national GDP and is responsible for generating 8.78% of the overall employment in India.
As of 2008, the Indian tourism industry generated about US$ 100 billion and around US$ 275.5 billion of revenue is expected to be generated by 2018.
The growth rate has been expected to be 9.45% annually.
Figures of 2009 indicate that around 5.11 million foreign tourists visited India that year, mostly coming from the USA and UK and domestic tourism touched high figures of 650 million. The highest share was taken by the states of Andhra Pradesh, Uttar Pradesh and Tamil Nadu.
Tamil Nadu. The Ministry of Tourism formulates and regulates the national policies for the promotion of the tourism sector. Maharashtra. Different Sectors of Tourism Industry in India the different sectors of the Indian Tourism Industry are enlisted below: Tourism and Hospitality Industry A brief: The Indian Tourism Industry has registered a remarkable growth both in the volume of foreign tourists and the overall revenue compared to the International Tourism Industry.5 Rajasthan. It collaborates with various Central agencies. The World Travel and Tourism Council (WTTC) have counted India and China as among the fastest growing tourism industries over the span of next 10-15 years. Union Territories and thus promotional policies and programs for the tourism sector are defined. Indian hospitality industry's excellent growth has been primarily due to the following reasons Strong GDP performance Developing stronger ties with nations all across the world Encouraging foreign investment Structure of the Industry . Delhi and Uttar Pradesh remain the favorite destination among the tourists. State Governments.
Maharashtra. Rajasthan and West Bengal. Madhya Pradesh. Incredible India: Under this policy the Government carries out its promotional activities through various marketing programs. Karnataka. 8. Tourism Policy The National Tourism Policy was prepared in the year 2002. Advantages India offers the following advantages when it comes to medical treatment and facilities: The treatment costs are comparatively 30% lower to that of Western countries and also the cheapest in South-east Asia. Gujarat. . The Government of India is expecting to generate Rs. Assam. Orissa.6 The hotel industry is an important division of the Tourism Industry. Government of India to be developed as tourism hubs. With years passing by India is becoming a top priority for medical tourism. Tamil Nadu. It contains the following policies Target tourism as a major sector for economic growth Focus on domestic tourism Position India as a global brand for tourism Develop integrated tourism circuits Tourist friendly visa process Tax rates rationalization in the hospitality sector Immigration services Other Government Initiatives 31 villages have been recognized by the Ministry of Tourism. The Hotel sector has registered a faster growth than the GDP since the last few years. Medical Tourism Industry This is one of the highly growing sectors of the Indian Tourism Industry. The states of which the villages have been identified are Himachal Pradesh. as it provides quality health treatment at cheaper costs compared to the treatment costs in the USA and other developed nations. Bihar. Sikkim. Atethie devo bhava: (guests are equal to God) this policy by the Government aims to make the common people aware who come in contact with the tourist. Future Outlook The hotel sector is expected to register a positive growth in the next few years.500 billion to GDP by 2020. Kerala.
7 The medical staff. . 12 lead ECG. joint replacements.5 million for the project. which has given US$ 2. Rural Tourism Industry Rural tourism industry reflects the rural civilization and culture followed in rural India which is rich in arts and crafts. orthopedics. Even without any promotional programs for developing rural tourism. cancer risk markers. make it a Rs.Tourism is a very responsible form of tourism which encourages sustaining ecological balance and also leading to ecological development. Infertility treatments cost almost 1/4th of that in the developed countries and services include modern assisted reproductive techniques. Spiritual tours organized for the tourists all across the country give the tourists an insight into the religiously rich culture of India. Tourism projects have been launched by the Union Tourism Ministry in collaboration with the UNDP. Eco-Tourism Industry Eco. and a full range of Assisted Reproductive Technology (ART) services. cosmetic treatments and many others. It has the prime objective of promoting tourism by maintaining the nature as it is and promoting the conservation of wildlife and their habitats. handicraft exported amounted to about INR4 million in the year 2009. Gujarat and South India every year. comprehensive physical and gynecological examinations. Chest X-ray. This sector has got quite a high number of tourists specially those who have an attraction for the rural ways of life. which will.500-crore industry by 2015. coronary risk markers. 2D echo Color Doppler. Full body pathology. doctors etc have a good command over the English language which makes it easier for the tourists to communicate with them Indian hospitals offer excellent medical facilities in cardiology. Future Estimates for the Medical Tourism Industry This sector has immense potential and by 2012. as reported by the Confederation of Indian Industry (CII). high strength MRI etc are some of the medical services offered in India. spirometry. Spiritual Tourism Industry India has numerous spiritual destinations which makes India a hot spot for spiritual tourism industry. innumerable tourists across the seas visit the villages in Rajasthan. body fat analysis. a business of $2. gold standard DXA bone densitometry. audiometric. 9. The sector is expected to generate an annual growth of 30%. in transplants. Alone from Rajasthan. such as IVF.3 billion has been estimated to come up.
The travel sector covers the following sectors Transportation services (Rail. Tour operator A company that assembles the various elements of tours is known as a tour operator. Airways) Hospitality services (including accommodation in hotels and resorts) Destination Forms of travel Ship travel: Sea travel has largely been replaced by faster means of travel such as automobiles and airplanes. The elements of tours consist of. Road. Air Travel: It is the most popular form of international travel. Sightseeing. These can include hotel reservation. Accommodations along with meals if necessary. transit trains and high speed long distance trains. due to its speed and coverage. Rail travel: the popular forms of rail travel include inter-city trains. air).8 Travel industry The travel industry caters to recreational. meals etc. . leisure and business travelers. airport transfer. Travel (rail. Road travel: It is the most popular form of travel and includes various modes such as personal automobiles. sea. Travel operators are mainly of two kinds that is Inbound tour operator (domestic tour operator) Outbound tour operator Inbound tour operator An inbound tour operator is simply a company that makes travel arrangements for arriving tourist from other countries or tourist from within the country. buses and taxis. However it is still used for small trips and leisure cruises. tours of the areas. Travel services (transfer to and from the destination). Ship. road.
Incentive packages. . transportation cost etc. Commission from package tour holidays. tours of the areas. then the Tour operator customize and pass on the package detail to the client by adding up his margin in it.9 For example. Duration of Travel. The tour operator of the destination country negotiates the rate with the hotel. etc on your behalf. air). Outbound Tour operator in India takes the requirement of a customer in detail . sea. You are an inbound operator if you make arrangements for people who are arriving in India for a visit. and then makes a detailed itinerary. Short listing of hotels according to the client requirement. No of adults and children traveling etc. etc). In outbound tours two or more tours operators are involved. After this he coordinates with his counterpart: The Agent at the destination and work out the cost inclusive of all the necessary elements of the tour. let us say that you are a tour company that is located in India. After that he sends the package detail to you that is hotel cost. Job of domestic tour operator Identify itinerary (it include everything from sightseeing. Commission from hotels can vary according to the hotel policy. These are the tours booked by the companies for their employees through tour operator. Once the client has agreed for the package. Sources of income of a tour operator Service charge. Commission from sales (not much these days from airlines). accommodation. These can include hotel reservation. That is to say that one tour operator is of the company from where the tourist belongs and the other where the tourist wants to visit. Help in arranging transportation for the client (rail. airport transfer. For example let us say that you are a tour company that is located in India. Outbound tour operator An outbound tour operator is a company which makes travel arrangement for the people of their country to some other country. You are an outbound tour operator if you make arrangements for people who want to visit some other country. Type of Accommodation. Interest. travel agency. Such as the Destination selection. road. The Outbound Agent in India confirms all the arrangement of as per the itinerary with the destination tour operator. meals etc.
fares and hotels ratings and accommodations. car rentals. To collect information on departure and arrival time. hotel accommodation.10 Work of a travel agent Give advice on destination. Make arrangements for transportation. required papers (passports. Provide information on custom regulation. tourist attraction and recreation. visa and certificate of vaccination) and currency exchange rates to international travelers. tours and recreation. . Advice on weather conditions. restaurants.
A Child should have name of the accompanied parent on his/her passport. Take complete name. you must check on Seat /Meal Request.International At the time of reservations. if he is only buying tickets from us. In view to generate additional revenue.11 Check list for international tourist Operational Guidelines . Special Request and advise him on Change/Refund/No-Show Clauses. E. In view to provide Best of Services. and if we can offer him hotels/ transfers/ Forex / travel Insurance. Travel insurance. Names given by client should match the name as on their respective passports. you must check and offer on the services he is not buying from us. . Example Mr.g. Check on the Travel Insurance requirements. then we should also ask him where he is going to stay.Satinder Singh Check Validity – In most cases passport should be valid for at least six months from the date of departure from the destination country. Forex. Inoculations. Visa Status – Check if there is enough time available to obtain Visa.
Foreign Exchange endorsement / Copy of Credit cards. The 15 Schengen countries are: Austria.12 Visa There should be enough pages available for Visa (2 pages for one visa required) Check the Passport’s Place of Issue – as embassies do not accept applications of passport issued out of their region. you may enter one country and travel freely throughout the Schengen zone. France. Check Nationality . 2-4 recent passport size color photographs with white background and on Kodak paper only. Germany. and Australia have stringent norms. Denmark. Norway. different regulations apply.If passport holder other than Indian. purpose and duration of visit. Tour Confirmation & Hotel Confirmation. Greece. Luxembourg. Iceland. so take care when dealing with such itineraries. With Schengen visa. . Spain and Sweden. Countries like USA. If it’s Schengen Visa. (OR) * Please Log on to Visa pages online to find out details. ensure you apply visa to the country of first port of arrival. UK. Medical Requirements : *As Applicable Visa Fee Time Taken : *As Applicable : *As Applicable * Please check directly from Embassy or its website for correct info. Portugal. 1 Visa application form duly filled in and signed. Detailed Tour Itinerary. Income Tax paper for the last 3 years. Belgium. Original Bank Statement for the last 6 months. Standard Documents required Passport with validity of more than six months. Netherlands. Canada. Italy. Covering letter from the applicant on company's / personal letterhead stating his name. Finland. designation.
Example 1USD = INR 45.10. Example 1USD = INR 46.13 In case passenger availing Visa on arrival. . then to safeguard yourself. What is Buying Rate? Rate at which the Bank or Forex Dealer buy currency. so please check from your Bank/ Forex Dealer.85. TC / Cash currency rates may differ. What is Selling Rate? Rate at which the Bank or Forex Dealer sell currency. note down number of each currency note. FOREX Always advice passenger that the payment due would be calculated as per ROE on the date of payment made. so be careful when accepting currency notes. please check requisite documents including passport size photographs to be carried along. If not able to identify them. Always check the current rate of Exchange before you accept the payment. There is lot of duplicate currency floating in the market.
Visas Check the embassy/consulate’s website for visa requirements. or use the Link below to find visa requirements by country. Consider obtaining a second passport for convenience if the traveler is a frequent flyer. Remember that an inoculation certificate may be required when applying for a visa. There are basically four expense categories for corporate travel. instructions and forms. . Inoculations Make sure inoculations are completed as soon as possible because inoculations can take several weeks to become effective. Health Advisories Passport Check validity of traveler’s passport – passports should be valid for at least 6 months after date of arrival in destination country. Both passports will be simultaneously valid.14 Corporate Travel Corporate travel is the people travelling for purpose related to work from one country to another or from one place to another within the country. Which are as follows? Airlines expense Hotel expense Food and beverages expense Transportation expense CORPORATE TRAVEL CHECKLIST Travel Advisories Check for travel advisory warnings before booking flights. Export license(s) Find out if a trade license/permit is needed.
make and model of car.15 International Driving license Find out if an international driving license/permit is required. garage. and any extras such as satellite navigation. standard. breakdown cover. and air miles details.uk Be aware of time zone impact on date/time of arrival Check traveler’s seating preference.. air conditioning. single occupancy double. find out what the sign will say. Flights Compare prices using a flight comparison website Check travel policy for traveler's approved class of travel Before booking. insurance requirements Find out if chauffeur drive is required because of country regulations Verify location of collection/drop off point Find out if corporate vouchers are available Find out if maps are provided Taxis/Courtesy Car Note pickup time and exact location of collection point If driver will be carrying a sign. if applicable. compare prices using a flight comparison website like Expedia. Translator/escort Check with the applicable tourist board for translators/escorts Hire car Find out what type of hire car the traveler prefers (subject to travel policy). manual/automatic. dietary requirements. etc) Specify smoking/non-smoking preference Check if customer parking is available Note booking reservation number Send traveler's flight details to hotel upon confirmation Request that the room is held for late arrival (arrival after 1800 hrs).co.e.e. mechanic. . luggage capacity. incoming/outgoing fax/voicemail) Specify the type of room required (i. keep a record of traveler’s registration no. Note the driver’s mobile number Trains Note train times Obtain train tickets Find out if seat reservation is required Find out if connecting train(s) leave from the same station Get directions from station to venue Driving/Car parking If possible. Wi-Fi. Obtain tickets/boarding pass in advance if preferred Hotel Check hotel reviews Make sure the hotel has service amenities (i.
company name. hotel. make. for all arrivals and departures Hotel arrival time. flight times. guidebook. contact details. fax no. model and color of car. Airline terminal no. address. envelopes) Business cards (with reverse side in country specific language) Meeting papers Weather report for week ahead Advice on dress code for events ‘Hints for Exporters’ booklet Hardcopy of diary for the travel period Photocopy of passport/important docs/credit cards Country specific information.. of overseas contacts Hire car collection/drop off time. Health insurance cover Make enquiries about health insurance Spending Money Worldwide Restaurant Search Itinerary Include the following details Name and location of airport Date of travel. advice on local etiquette Extra copy of the itinerary for his household Contact details of others travelling to the same meeting Area map (Google maps) and map/directions to venue. Timing/location of meetings and entertainment Name and telephone nos. provide traveler’s registration no. Taxi pickup times. name. check-in times. rail enquiry desk no. flight nos. telephone no.. platform. Travel Pack Passport Inoculation certificate Flight Tickets/boarding pass Hotel booking reservation number Travelers cheques Car rental voucher Train tickets Insurance documents Stationery (headed paper. hire car pickup/drop off location Details of local currency and suggested daily budget . phrasebook.16 Check if international breakdown cover required? Find out if you need to reserve a parking space If parking is arranged at client’s premises. room reservation no.. compliment slips. reservation no. station. address. contact/account details (name written on sign) Train times.
Unlike the other types of MICE tourism. Incentive tourism is usually conducted purely for entertainment. Conferences.17 MICE = Meetings. . MICE tourism is a specialized area with its own trade shows (IMEX) and practices. MICE are used to refer to a particular type of tourism in which large groups planned usually well in advance are brought together for some particular purpose. and Exhibitions. often several years. or a job well done. Most components of MICE are well understood. Incentive tourism is usually undertaken as a type of employee reward by a company or institution for targets met or exceeded. Incentives. MICE tourism is known for its flawless planning and demanding clientele. rather than professional or educational purposes. This process of marketing and bidding is normally conducted well in advance of the actual event. MICE tourism usually consists of a well planned agenda centered on a particular theme. perhaps with the exception of Incentives. MICE events are normally bid on by specialized “convention” bureaus located in particular countries and cities and established for the purpose of bidding on MICE activities. The acronym MICE are applied inconsistently with the “E” sometimes referring to Events and the “C” sometimes referring to Conventions. or an educational topic. such as a hobby. a profession.
. Exhibitions: An event design to bring together people in the specific industry or closely related industry to come together to show case their product or services to a group of attendees. Conventions: A gathering of people to meet and discuss similar issues and activities in a large setting. The source of income is by charging 5% to 10% on the total bill.18 Meetings: it is designed to bring to bring people together for the purpose of exchanging information Incentives: It is a trip that is planned by a company to reward their employees for outstanding services in their desired field.
exhibition. accommodation? Can you move from one space to another conveniently and quickly? Soundproofing. atmosphere. lunch. dinner. technology Furniture • • • • • • • Short informative sharing event or information bulletin: rows of chairs All-day seminar or longer: classroom set up (tables and chairs) Training or workshop: group work tables (4–6 people per table) Meeting: conference table (max 20 people per table) Training event or meeting: U-shaped table Evening event or get-together: cocktail set-up (buffet and bar tables) Festive dinner party: banquet setting (8–12 people per table) Technology • Take note of the size of the space: is the PA loud enough. spaces for group work. furniture. is the projector bright enough. acoustics. will you need cameras and screens? .19 Organizer’s checklist Location • • Accessibility: is the meeting location easy to reach? Environment: comfort. air conditioning. auxiliary spaces. experiences or an urban meeting? Homely and cozy or classy and stylish? When planning your schedule • • Will your guests arrive from near or far? Will they arrive by public transport. ease of concentration Nature of the event • • • Is the event one-off or a series of events? Calm of nature. with their own cars or is their transportation specially arranged? Facilities • • • What kind of facilities will you need: main meeting room.
seasonal. air conditioning. and how much time do you need to reserve for eating? What message do you want to convey: health-consciousness. luxury? Trends • Decoration and presentation: neutral. status What is the aim of the catering: to satisfy hunger. quality of technical execution Required IT solutions: open/closed network. following a theme or a corporate image? Security • • • Security of the site: fire safety. video recordings? Will you require professional help with planning or technical support during the event? Catering • • • • • Nature of the event: working meeting or a party? Participants: gender. security officers. heating. visual planning and projectors. make an impression. lighting . materials.20 • • • • Visual aspects: lighting technology. access control Personal safety: first aid. nationality. standards for the operations Responsibility of the meeting location: recycling. personal security arrangements (for speakers or participants) Information Security: spaces. or encourage guests to stay longer? Timing and schedule: how hungry are the participants. own staff and meeting location staff Quality and responsibility • • Quality of the meeting arrangements: quality standard certificates. suspended items and installations. webcasting and recorded files Are you looking for interaction: voting facilities.
And available optional dates. .21 Meeting & Event Check List For Big Meetings & Events At the very start Define The purpose and objectives of the meeting . What will the guests/delegates gain from participating? Who will be the members of the planning group/event committee? Who is the decision maker(s)? Who will be there to help on-site? What do you want to happen? (Work out a preliminary program/agenda). of guests/delegates.). What is your budget? (Can you get extra funds if needed? Could you get sponsors. accessibility for disabled etc.to you. (Develop a relevant media contact list)? Do you need to insure the event? Determine Preferred dates. Can you be flexible on dates? Where do you want it to take place? (Consider parking. transportation. How long would your event be? Do you need to attract guests/delegates by PR.)? Whom do you want to attend? Estimate no. No. When do you want it to take place? (Remember to check dates for other events). seating format and size of meeting rooms and other facilities needed each day (incl.. times).
Consider the offers received: Which facilities will best accommodate your event? Which will best live up to the expectations of the guests/delegates? Who will be the best partner to work with? Which venue best meets your budget. Inspect the considered event venue(s).) on the response form. Type of guests/delegates. Book the event venue(s) and main services Consider the need for printed material and prepare a timeline for producing it. Any other relevant information. A rough draft of the program.g. No. . State your preference packages &/or itemized rates. When you need the offer. stage). and standard of bed rooms each day. Invite speaker Prepare invitations. Budget. receptions etc. Any special requests (e. Allow the guests/delegates to note their individual requirements (dietary.22 Need for breaks. dinners. smoking etc. lunches. exhibition.
Finalize of printed material production. Remember to note special requests (VIPs etc.g. Start preparing a scenario (to do list with responsible persons assigned). Order gifts and amenities. 1 month prior to the event Choose and confirm catering and menus Check development of speakers presentation (Remind speakers of presentation due dates. what happens if one of your speakers falls sick?) + prepare contingency plans Invite guests/delegates. . Check and order speakers' technical equipment requirements. Prepare press release for your event. Confirm guests/delegates participation. Consider the unexpected. bed rooms. Check and order speakers' for transportation requirements. Order signs and printed material.23 3 months prior to the event Update your reservation (no. guests/delegates etc. for copying/production of handouts). Check budgets from similar meetings to ensure that all is included. (E.).). Send rooming list to the hotel. Hold a pre-event meeting with your venue contact to go through the programmed. of meetings rooms. Prepare your event budget. (Updating minimizes your cancellation/reduction costs).
Upon arrival at the venue / 1 day before event Hold a pre-event meeting with your venue contact to go through the programmed. plugs etc. Aim at getting to bed early . smile and have a great event! After the event . contact telephone list etc. Prepare a staff briefing kit (programmed. are on-site. Check and order speakers' technical Prepare a master copy of all your printed material to bring with you . briefed and ready to go During the event Relax. Call up contacts to get confirmation of coverage. Send out your event press release. scenario. Prepare name badges.). Personally check that all material has arrived and is in good condition. Confirm all deliveries and pick-ups. If you are using your own AV. who has the authority to sign bills and order any extras.24 One week prior event Send material to arrive at the hotel 48 hours before your arrival. helpers etc. Make sure that all greeters.(advise the hotel to expect the material) Make arrangements to return material to your office after the event. check that it functions and that you have all necessary cords. Advise the event venue (and other relevant suppliers).and get a good start! 1 hour before event Check all event rooms.just in case.
(Present you feed-back and feedforward). Pay the invoices from suppliers. Send thank-you notes to the speakers. . Make notes for the next event.25 Meet with your venue contact to review the event. sponsors. Fill out the event evaluation form. staff etc. Check the invoice.
Click2travel. Company’s Profile Click2travel. internet.26 Introduction to the company Click2travel.in is an IATA recognized agency in India.in is an online travel company catering to the travel as well as to the hospitality industry. and computer networking and computer reservation system to meet up the demand of their clients. They act as a facilitator in getting tours. groups and corporate events organized along with both air and ground transportation reservation done. Beside that they also assist their customer in booking the hotel of their choice and try to provide the best alternative choice to the customer. The office is well equipped with the external and internal communication system. They assist the customer in making their package tours according to their requirement. being effectively maintained wit telephone. The office of Click2travel. Siddharth Jain.in is located in Darya Ganj. New Delhi. fax.in one of the India’s travel company was started in 2008 by Mr. . They provide their customers with complete travel solution. It is run by a team of young and energetic professionals fully conversant with modern day’s travel trade and its practices that have background with various travel agencies.
Financial Institutes. Retailer. American Embassy Travel Management Centre. Neeraj Jain. Shalini started a successful offline Tour Operator Company in the Year 2004. headed by Mr. IT Companies & Travel Companies.in her team is constantly striving for a 99% client conversion rate. American Express and Carlson Wagonlit. She is the operational head of Click2Travel. He is well versed with the challenges that the world of hospitality has to offer. which in turn brings in a more than 100% satisfied customer that keeps coming back with all their travel needs and plans. Shalini Jain . sales or business development. which provides us e-business solutions and application management services to keep our operations sailing smoothly. BTI Sita. the founder of Click2Travel. Kamyab InfoTech is IT Solution Company based in New Delhi and Mumbai. be it operations. A thorough professional and a perfectionist. .27 The management Siddharth Jain .Director She has vivacious personality full of positive attitude and proficient in nature. They are our technology partners. Their industry experience extends to providing solutions to several key industries such as the Banks. Stores & Super markets.in has passionately created an online travel service Click2travel. Siddharth is skilled in all fields of the trade. Kamyab InfoTech PVT Ltd Click2travel.in.in is developed through Kamyab InfoTech. Siddharth has an impressive knowledge of the field which he has gained over a decade and work credits with companies like Carlson Wagon Lit.Founder Director Siddharth Jain. Air Sahara & Journey mart. Shalini has been in the industry for 11 years and has worked with multi-nationals like Holiday Inn.
in is a coming up Travel Company in India which provides its client with a wide range of services. They try to keep their client with updated information about the hotel reservation. Vision: To be among the top travel agency in the country. Services Click2travel. be ethical and trust and respect each other Unique Selling Point To customized travel packages as per client requirement. Values: To create value for guest. To make hotel reservation according to the customer will.28 Mission. The cost effective and well organized tour packages are sure to satisfy their customer. Vision and Values Mission: To push the leading edge of travel and give the added value of services to our guest. The company also organizes group tours and tries to give its customer the best value of their money. Hotel reservation services Leisure trips Luxury Cruises Tour packages within India Tour packages outside India Car rental services Corporate/incentive tour Airlines deals Tailor made vacations Religious tours Conferences and incentives . The company ensures that their customer is offered with the best of the Hospitality. corporate. tour packages. incentive tour packages etc. Communication route is simplified.
Then ask for the Travel Agent Commission. If the travel agent has a tax deduction certificate then 10% tax would not be deducted from the travel agent commission where as if they don’t have it then the hotel deduct 10% amount from the agent commission. Check the availability as per the client requirement.29 Procedure for hotel reservation Call at the hotel room reservation. Greeting the person and asking his or her name. After that give the best hotel reservation price to the client and once he/she has confirmed the booking ask him to message the conformation on yours email id. . Typically. If the rooms are available ask for the various packages that are offered by the hotel along with their rates. After all this is done say thank you. Ask for the child policy of the hotel. agents receive a 10% commission on booking in hotels where as it can vary depending upon the hotel policy. Also ask for extra bed cost if required. Also ask if the rate is inclusive of tax or they are extra.
. Also in the beginning of my training I got to work on a project luxury resort which is going to open at the region of Dehradun the capital of Uttrakhand. The company also has tailor made packages for its clients. Company also deals in hotel booking and air deals. The company also deals in group tour. Facts and Findings The company mainly deals in outbound tours. to do air ticket billing on Yatra software and to handle the customer queries.in as a trainee I got to learn how to make itineraries. I got to work on the room reservation for our client. hotel booking and Airline reservation and how to organize and modify the plan according to the customer need. Scope of study While working with Click2trave. How to make itinerary and to modify it according to the customer need.30 Research Methodology Objective To understand what customer wants in their tour packages.
Hotel What are different types of meal plan and what all things it contains? There are four different types of meal plan that is European plan (EP): in this just the reservation of room is involved in price Continental plan (CP): in this plan room and breakfast is included in price Modified American Plan (MAP): in this plan room. .31 FAQ of accounts department What do you mean by TDS? TDA means Tax Deduction at Source Is TDS different TDS is 10% on commission What is the service tax on airlines ticket? For domestic air ticket the service tax is . lunch and dinner are included in price. lunch/dinner is included in price American plan (AP): in this plan room. What is VISA service tax charge and how it is applied? VISA service tax charge is 10.24%.64% where as for international air ticket it is 1. breakfast.30% and it is applied on service charge. breakfast.
Check-out: A procedure whereby a hotel guest formally leaves the hotel and settles his or her bill. AP: American plan is a meal at a hotel or resort in which three meals a day are included in the price. have no connecting doors. repairs.32 FAQ hotels Accommodation: any room sold to a customer Adjoining rooms: Hotel rooms which. Availability: The current inventory of seats. To indicate an item has been processed. B&B: n. APAI: American plan All Inclusive. a provision which allows for cancellation by one of the parties. Cancellation penalty: An amount deducted by a supplier from a refund of prepaid funds when a reservation is cancelled. etc that can be sold or reserved. while next to each other. Check-in may require the presentation of payment. reservations. Cancel. sometime referred to as full American plan. Amenities: The facilities and features of a property. American plan: A meal plan at a hotel or resort in which three meals a day are included in the price. 1. rooms. eliminating rooms not available due to damage. In hotels. Sometimes referred to as Full American Plan. usually upon payment of a penalty. 2. Include all three meals and all taxes. and so forth. Complimentary: Free. the earliest time at which a room will be available. Buffet: A serve-yourself meal featuring several choices in each course. cabins. Check-in: A procedure whereby a hotel guest is registered as having arrived. Check-out time. without charge. Bed and breakfast. In hotels. as a reservation. Cancellation clause: In a contract. Available rooms: In a hotel. All inclusive: One price covers all listed elements of the package. To void. . Basis two: Another term for double occupancy. as a check. the number of rooms actually available for use on a given day. Check-in time. the latest time a guest may leave without being charged for another night's lodging. or other documentation or identification. usually a hotel.
Modified American plan: A hotel rate that includes two meals daily. In-out dates: Dates on which a guest arrives and leaves. . MAPAI: Modified America Plan. Double-double.33 Confirmation: The official acceptance of a booking by the supplier CP: Continental plan includes only breakfast. Inclusive rates: Room rates that include tax. Double occupancy rate: The rate charged when two people will occupy a room. includes breakfast and one major meal and all taxes. apartment. Twin-double: A hotel room with two double beds sometimes called a double-double. Accommodations that do not include meals FAP: Full American plan. CPAI: Continental Plan includes only breakfast and all taxes. Invoice: A business document detailing goods or services provided and requesting payment. A hotel room with two double beds sometimes called a twin double. MAP: Modified American plan includes breakfast and one major meal and all taxes. Twin: A hotel room containing two single beds. PPDO: Per person. etc economy class. Tariff: A schedule of fares or prices. double occupancy. EP: European plan. suite. usually breakfast and dinner.
F: First class Fare: A paying passenger on a plane. the unique two. Conditions: Rules pertaining to this air fare. Domestic fare: Fare charged for travel within a country. all such unique indicators. Circle trip. more loosely. Class: Letter used to book your flight reservation. B: Coach Economy discounted Base fare: The fare. including those that identify airports. CT. Bulk fare: A fare available only when buying blocks of seats. as a reservation. as of an airline ticket. also called a domestic carrier. . APT: Airline passenger tariff Availability: The current inventory of seats that can be sold or reserved. C: Business class Cancel: To void. Child: Person 2-11 years. before tax has been added. Commissions are calculated on the base fare. D: Business class discounted Domestic airline: An air carrier that provides service within its own country. CNL: Cancel.or three-digit indicators that identify specific airlines in CRS systems. Carrier: Refers to the name of the airline you are travelling. Add-ons: Extra flight at extra cost Amendment: Changes to your booking.34 FAQ for air lines A: First class discounted Airline codes: Specifically. Code share: Flight operated by another airline.
35 H: Coach Economy discounted IATA: International Air Transport Association. Reference. Non-reroutable: No changing of destinations. This fare is agreed on by the airlines involved. Inventory: Refers to the number of rooms and specific room types available for sales in a hotel. M: Coach Economy discounted MPM: Maximum permitted mileage. Q: Coach Economy R: Supersonic . J: Business class premium Joint fare: The fare charged for travel that utilizes more than one airline. K: Thrift L: Thrift discounted Nominated carrier: The airline you can fly. Non-endorsable: No changing of airlines/carriers. Open jaw: Fly into one city and out of another city at no penalty. PNR: Passenger. No show: This occurs when customer or group has made a confirmed reservation and fails to check in. P: First class premium Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. One-way trip: Any trip for which a return leg has not been booked. Non-refundable: No refund value. Name. Net fare. the maximum distance you can fly in air miles. Normal fare: An airline fare for a completely unrestricted ticket. net rate: The fare after commission. OW: one way journey. Mileage: The amount of miles permitted to be flown on an air fare.
Upgrade: To move to the next higher category. Transit visa: A limited-term visa issued solely to allow passage across or through the issuing country's territory. Stopover: When you leave the airport for more than 24 hours. to a single destination and back. Rerouting: Changes to flight routing. RT: Round trip. R T Fares: Return journey fares. as on an airline. TKNO: Ticket number TKTL: Ticket time limit. Unrestricted fare: A higher fare for a ticket offering maximum flexibility. as to upgrade a passenger from tourist to business class. STPC: Airline pays for your accommodation at the stopover. Transit: Stopover and change plane. Roundtrip: A trip.36 S: Standard Class T: Coach Economy discounted Reissue: Changes requiring a new ticket to be issued. Ticket on departure: A ticket that will be picked up by the passenger at the airport. Split ticketing. Surcharges: Extra cost involved. usually to obtain a lower fare. Ticket designator: An airline code. V: Thrift discounted W: Coach Economy premium Y: Coach Economy . Ticket stock: Blank airline tickets. Season: Different times of the year for travel have different fares. usually indicating a discounted fare. Creating two separate tickets for a single journey.
as in tour arrangements. Inbound operator: A person or company providing inbound services. All-in: All inclusive. as a tour. CRN Cash refund notice. or culture of a region. Full service agency location: A branch of an agency that provides customers both reservations and ticketing Inclusive Rates: Rates that include tax. Cultural tourism: Travel to experience the arts or history of a location or travel to immerse oneself in the language. Briefing tour: A tour. Destination: Place to which a person is traveling or a thing is sent. ADVR: Advise as to rate.37 FAQ for travel industry Accreditation: Approval given by various trade associations to a travel agency allowing the sale of tickets and other accommodations. AVS: Availability status messages. Add-on: Anything optional purchased by a passenger. without charge. sightseeing. usually to indicate an on-going relationship. Inclusive tour: A tour package that bundles transportation and lodging along with additional services such as transfers. Incentive travel: Travel that is given to employees as a reward for outstanding performance. Client: A term used for a customer. Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. society. IATA: International Air Transport Association. All inclusive: One price covers all listed elements of the package. museum admissions. usually for travel agents and other industry personnel intended to acquaint them with a new destination or new procedures. COD: Cash on delivery. Complimentary: Free. and so forth In-out dates: Dates on which a guest arrives and leaves. ADVN: Advise as to names. .
The amount of the ticket. Package: A travel product bundling several distinct elements. Often used to indicate a trip of seven days or longer. Net rate: These are rates with commission deducted at source. minus a service fee. Leisure travel: Travel undertaken for pleasure. Rooming list: A list of guest names and room dates for a group. any company providing travel services to the public. etc. Also called "personal name record Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. supplied to the hotel prior to guest arrival. TQM: Total Quality Management TA: Travel agent. point of origin: Where a journey begins. a list of flights. A package is distinguished from a tour by virtue of the fact that it combines fewer elements. a rental car. referring to travel over land that does not involve an aircraft. Surface: On land. Passenger name record: A file on a computerized reservation system containing all the information relating to a specific booking. MAAS: Meet and assist. Net amount: The amount due to supplier after the commissions had been deducted. Non-refundable: Of a ticket. in an itinerary. Service charge: A fee charged by travel agencies for providing non-commissionable services. times. Outbound: Referring to the leg of the journey departing the city of origin to the destination or destinations. such as air travel. T&E: Travel and entertainment.38 Itinerary: The route of travel. In an airline booking. Point of embarkation. regardless of its purpose. as opposed to business travel. Land only: A fare rate that doesn't include air transportation. may be applied to another trip in many cases. Markup: The sum of money or percentage added to a wholesale or purchase price to arrive at the retail or resale price. . Supplier: In the travel industry. and a hotel. PPR: Passenger profile record. no moneys will be returned should the trip be cancelled.
Travel agent: Any person who sells travel products on a commission basis. Travel agency: Usually used in the travel industry to refer to an ARC-appointed storefront retailer. An area of a tourist destination that has become over-commercialized. Travel consultant: An alternative term for travel agent. Tourism: The activity of travel for pleasure. instructions. such as from the airport to a hotel or vice versa. or escort by groups.39 TAAD: Travel agent automated deduction. and other information sent to a passenger by a tour company. either as a way of rewarding a purchase or to attract business. Tourist: A leisure traveler. TAC: Travel agency commission. Tours typically involve the use of a guide. Tour operator: A company that assembles the various elements of a tour. . A person with specific knowledge of the travel industry hired on a contract basis to provide advice. Ticket: A formal travel document representing a contract between the traveler and the supplier. vouchers. Throwaway: Any item given away for free. Travel counselor: An alternate term for travel agent. Tour: A travel product in which several elements are bundled together and sold as a unit. Tire kicker: A customer who asks a travel agent for recommendations or quotes but who never actually makes a booking. or services to a company. Transfer: The transportation of a passenger between two points. Tour conductor: An employee of or contractor to a tour operator who accompanies and is in overall charge of a Tour documents: A packet of tickets. Tourist trap: Derogatory term for any attraction appealing to tourists but considered to be in bad taste or to give poor value for the money. TO: Tour order. itineraries. host. Through fare: Fare to a foreign destination reached via a gateway city. guidance. often included as an element of a tour.
. Wholesaler: Any company that sells to retailers as opposed to the general public. XO: Exchange order. Visa: A document or. Accountable document: Any piece of paper that.40 Travel partner: A travel supplier that participates in a frequency marketing program operated by another travel supplier. travelogue: A documentary film or video extolling the attractions of a specific travel destination or group of destinations Trip: In the travel industry. Visa expediter: A person or company charging a fee to procure visas another travel documents Visa support: Any documentation. Trave log. a stamp in a passport authorizing the bearer to visit a country for specific purposes and for a specific length of time. more frequently. Weather tourist: A person who travels to view meteorological events such as hurricanes and tornadoes. regardless of whether an overnight stay is involved Vendor: In the travel industry. required by a foreign government before a visa will be issued. any journey of more than 100 miles from a person's home. Accountable manual documents: Blank ARC ticket stock used to hand-write tickets. ADR: Average daily rate. any supplier of travel products or services. such as a letter of invitation from an approved organization or a receipt for confirmed bookings. Wholesaler rate: A non-commissionable rate for a product such as a hotel room that is extended to tour operators and packagers. has a monetary value and which must be accounted for to the ARC. a tour operator. when validated by a travel agency. FAQ Accounts Account Executive: Person responsible for management of office.
41 Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. References Internet http://www.com/Faqs-on-tours.personal-assistant-tips. Used to offset the cost of acquiring the asset. over a period of time.corporatetravel. Service charge: A fee charged by travel agencies for providing non-commissionable services. Net amount: The amount due to supplier after the commissions had been deducted. Net profit: Profit after all expenses has been taken into account. CRN Cash refund notice. Depreciable asset: Any property owned by a business that is subject to depreciation for tax purposes. TAC: Travel agency commission. Depreciation: In taxation. such as machines used in a business. Fortnight: A period of two weeks Invoice: A business document detailing goods or services provided and requesting payment.html http://www. a deduction taken to account for the decline in value of assets.pdf http://www.resavenue.com/faq/tits.in/mice. Net rate: These are rates with commission deducted at source.co.mysiatravel.jsp .com/support-files/corporatetravelplanningchecklist.aspx http://www.
42 http://click2travel.in/K_About_us.php Training .
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