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SUMMER INTERNSHIP FROM (01-06-2011 TO 31-07-2011) COMPANY NAME: CLICK2TRAVEL.IN
SUBMITTED BY: GAURAV KATHAIT MBA (TOURISM AND HOSPITALITY) ROLL NO: A-23 Section: RR1001 REG NO: 11013600
SUBMITTED TO: Anjali Khanna(HOD)
Table of content
1. 2. 3. a. b. c. d. 4. a. b. c. 5. 6. 7. 8. 9.
Acknowledgement Overview of India tourism industry. Different sectors of tourism industry in India Tourism and hospitality industry Structure of the industry Tourism policy Other government initiatives Future outlook Medical tourism industry Rural tourism industry Eco tourism industry Travel industry Forms of travel Tour operator Inbound tour operator Job of domestic tour operator
10. Sources of income of a tour operator 11. Outbound tour operator 12. Check list for International Tourist a. b. c.
At the time of reservation Visa FOREX
13. Corporate travel a.
Corporate travel check list
14. MICE (Meetings, Incentives, Convocation and Events)
3 a. b.
Organizers check list Meeting and Events check list
15. Introduction to company 16. Company’s profile 17. The management 18. Mission, Vision and Values 19. Unique selling point 20. Services 21. Procedure for hotel reservation 22. Research methodology a. b. c. Objective Scope of study Facts and findings
23. Frequently asked questions
ACKNOWLEDGEMENT First of fall I would like to thank the Director of Click2Travel.in for giving me the opportunity to do my two-month project training in his esteemed organization. I am highly obliged to Mr. Siddharth Jain for granting me to undertake my training at Click2Travel.in.I express my thanks to all team members under whose able guidance and direction, I was able to give shape to my training. Their constant review and excellent suggestions throughout the project are highly commendable.
Introduction to Indian tourism industry Indian Tourism Industry is the major service industry in the country. The prime authority for the development, management and promotion of tourism industry in India is the Ministry of Tourism which also runs the Incredible India Campaign.
Overview of India Tourism Industry Tourism in India contributes around 6.23% of the national GDP and is responsible for generating 8.78% of the overall employment in India.
As of 2008, the Indian tourism industry generated about US$ 100 billion and around US$ 275.5 billion of revenue is expected to be generated by 2018.
The growth rate has been expected to be 9.45% annually.
Figures of 2009 indicate that around 5.11 million foreign tourists visited India that year, mostly coming from the USA and UK and domestic tourism touched high figures of 650 million. The highest share was taken by the states of Andhra Pradesh, Uttar Pradesh and Tamil Nadu.
Delhi and Uttar Pradesh remain the favorite destination among the tourists. Maharashtra. Union Territories and thus promotional policies and programs for the tourism sector are defined. Different Sectors of Tourism Industry in India the different sectors of the Indian Tourism Industry are enlisted below: Tourism and Hospitality Industry A brief: The Indian Tourism Industry has registered a remarkable growth both in the volume of foreign tourists and the overall revenue compared to the International Tourism Industry. Tamil Nadu. It collaborates with various Central agencies. The Ministry of Tourism formulates and regulates the national policies for the promotion of the tourism sector. Indian hospitality industry's excellent growth has been primarily due to the following reasons Strong GDP performance Developing stronger ties with nations all across the world Encouraging foreign investment Structure of the Industry . State Governments.5 Rajasthan. The World Travel and Tourism Council (WTTC) have counted India and China as among the fastest growing tourism industries over the span of next 10-15 years.
Bihar. 8. Karnataka. The Government of India is expecting to generate Rs. as it provides quality health treatment at cheaper costs compared to the treatment costs in the USA and other developed nations. Medical Tourism Industry This is one of the highly growing sectors of the Indian Tourism Industry. Kerala. Atethie devo bhava: (guests are equal to God) this policy by the Government aims to make the common people aware who come in contact with the tourist. .6 The hotel industry is an important division of the Tourism Industry. Gujarat. Future Outlook The hotel sector is expected to register a positive growth in the next few years. Government of India to be developed as tourism hubs. Assam. Rajasthan and West Bengal. The Hotel sector has registered a faster growth than the GDP since the last few years. Maharashtra. Tamil Nadu. With years passing by India is becoming a top priority for medical tourism.500 billion to GDP by 2020. Sikkim. Advantages India offers the following advantages when it comes to medical treatment and facilities: The treatment costs are comparatively 30% lower to that of Western countries and also the cheapest in South-east Asia. Orissa. It contains the following policies Target tourism as a major sector for economic growth Focus on domestic tourism Position India as a global brand for tourism Develop integrated tourism circuits Tourist friendly visa process Tax rates rationalization in the hospitality sector Immigration services Other Government Initiatives 31 villages have been recognized by the Ministry of Tourism. Madhya Pradesh. Incredible India: Under this policy the Government carries out its promotional activities through various marketing programs. The states of which the villages have been identified are Himachal Pradesh. Tourism Policy The National Tourism Policy was prepared in the year 2002.
Gujarat and South India every year. spirometry. which has given US$ 2. high strength MRI etc are some of the medical services offered in India. Future Estimates for the Medical Tourism Industry This sector has immense potential and by 2012.500-crore industry by 2015. a business of $2. doctors etc have a good command over the English language which makes it easier for the tourists to communicate with them Indian hospitals offer excellent medical facilities in cardiology.5 million for the project. audiometric.3 billion has been estimated to come up. and a full range of Assisted Reproductive Technology (ART) services.Tourism is a very responsible form of tourism which encourages sustaining ecological balance and also leading to ecological development. This sector has got quite a high number of tourists specially those who have an attraction for the rural ways of life. Spiritual tours organized for the tourists all across the country give the tourists an insight into the religiously rich culture of India. Eco-Tourism Industry Eco. 2D echo Color Doppler. cancer risk markers. Chest X-ray. Even without any promotional programs for developing rural tourism. 9. It has the prime objective of promoting tourism by maintaining the nature as it is and promoting the conservation of wildlife and their habitats. Infertility treatments cost almost 1/4th of that in the developed countries and services include modern assisted reproductive techniques. cosmetic treatments and many others. body fat analysis. Alone from Rajasthan. make it a Rs. Full body pathology. orthopedics.7 The medical staff. handicraft exported amounted to about INR4 million in the year 2009. Tourism projects have been launched by the Union Tourism Ministry in collaboration with the UNDP. The sector is expected to generate an annual growth of 30%. as reported by the Confederation of Indian Industry (CII). coronary risk markers. Spiritual Tourism Industry India has numerous spiritual destinations which makes India a hot spot for spiritual tourism industry. such as IVF. which will. gold standard DXA bone densitometry. comprehensive physical and gynecological examinations. joint replacements. Rural Tourism Industry Rural tourism industry reflects the rural civilization and culture followed in rural India which is rich in arts and crafts. innumerable tourists across the seas visit the villages in Rajasthan. 12 lead ECG. . in transplants.
Rail travel: the popular forms of rail travel include inter-city trains. Accommodations along with meals if necessary. tours of the areas.8 Travel industry The travel industry caters to recreational. Ship. Travel operators are mainly of two kinds that is Inbound tour operator (domestic tour operator) Outbound tour operator Inbound tour operator An inbound tour operator is simply a company that makes travel arrangements for arriving tourist from other countries or tourist from within the country. However it is still used for small trips and leisure cruises. Road travel: It is the most popular form of travel and includes various modes such as personal automobiles. The travel sector covers the following sectors Transportation services (Rail. Airways) Hospitality services (including accommodation in hotels and resorts) Destination Forms of travel Ship travel: Sea travel has largely been replaced by faster means of travel such as automobiles and airplanes. air). Sightseeing. buses and taxis. leisure and business travelers. . The elements of tours consist of. sea. These can include hotel reservation. Air Travel: It is the most popular form of international travel. Road. Travel services (transfer to and from the destination). meals etc. Travel (rail. due to its speed and coverage. Tour operator A company that assembles the various elements of tours is known as a tour operator. airport transfer. road. transit trains and high speed long distance trains.
meals etc. . tours of the areas. airport transfer. etc on your behalf. Incentive packages. Commission from hotels can vary according to the hotel policy. The Outbound Agent in India confirms all the arrangement of as per the itinerary with the destination tour operator. sea. Short listing of hotels according to the client requirement. accommodation. You are an inbound operator if you make arrangements for people who are arriving in India for a visit. Interest. transportation cost etc. etc). let us say that you are a tour company that is located in India. After this he coordinates with his counterpart: The Agent at the destination and work out the cost inclusive of all the necessary elements of the tour. Commission from sales (not much these days from airlines). then the Tour operator customize and pass on the package detail to the client by adding up his margin in it. air). road. Outbound tour operator An outbound tour operator is a company which makes travel arrangement for the people of their country to some other country. The tour operator of the destination country negotiates the rate with the hotel. Duration of Travel. Type of Accommodation. These are the tours booked by the companies for their employees through tour operator. That is to say that one tour operator is of the company from where the tourist belongs and the other where the tourist wants to visit. Once the client has agreed for the package. Such as the Destination selection. Commission from package tour holidays. In outbound tours two or more tours operators are involved. These can include hotel reservation. and then makes a detailed itinerary. travel agency. Outbound Tour operator in India takes the requirement of a customer in detail . Job of domestic tour operator Identify itinerary (it include everything from sightseeing. After that he sends the package detail to you that is hotel cost. You are an outbound tour operator if you make arrangements for people who want to visit some other country. Help in arranging transportation for the client (rail. For example let us say that you are a tour company that is located in India. No of adults and children traveling etc.9 For example. Sources of income of a tour operator Service charge.
Provide information on custom regulation. . To collect information on departure and arrival time. restaurants. tours and recreation. required papers (passports.10 Work of a travel agent Give advice on destination. Make arrangements for transportation. visa and certificate of vaccination) and currency exchange rates to international travelers. fares and hotels ratings and accommodations. Advice on weather conditions. hotel accommodation. car rentals. tourist attraction and recreation.
. you must check on Seat /Meal Request. Forex.International At the time of reservations. E. Check on the Travel Insurance requirements. In view to provide Best of Services. Travel insurance. Example Mr. and if we can offer him hotels/ transfers/ Forex / travel Insurance. In view to generate additional revenue.11 Check list for international tourist Operational Guidelines . Inoculations. Special Request and advise him on Change/Refund/No-Show Clauses.g. Visa Status – Check if there is enough time available to obtain Visa. then we should also ask him where he is going to stay. Take complete name. you must check and offer on the services he is not buying from us. if he is only buying tickets from us.Satinder Singh Check Validity – In most cases passport should be valid for at least six months from the date of departure from the destination country. Names given by client should match the name as on their respective passports. A Child should have name of the accompanied parent on his/her passport.
If passport holder other than Indian. Canada. With Schengen visa. Denmark. Detailed Tour Itinerary. designation. Finland. different regulations apply. If it’s Schengen Visa. (OR) * Please Log on to Visa pages online to find out details.12 Visa There should be enough pages available for Visa (2 pages for one visa required) Check the Passport’s Place of Issue – as embassies do not accept applications of passport issued out of their region. 2-4 recent passport size color photographs with white background and on Kodak paper only. Standard Documents required Passport with validity of more than six months. Foreign Exchange endorsement / Copy of Credit cards. you may enter one country and travel freely throughout the Schengen zone. Germany. The 15 Schengen countries are: Austria. Check Nationality . Original Bank Statement for the last 6 months. ensure you apply visa to the country of first port of arrival. Countries like USA. Belgium. Iceland. Medical Requirements : *As Applicable Visa Fee Time Taken : *As Applicable : *As Applicable * Please check directly from Embassy or its website for correct info. Covering letter from the applicant on company's / personal letterhead stating his name. Netherlands. . Luxembourg. Greece. 1 Visa application form duly filled in and signed. and Australia have stringent norms. Portugal. Income Tax paper for the last 3 years. so take care when dealing with such itineraries. Spain and Sweden. UK. Norway. purpose and duration of visit. France. Italy. Tour Confirmation & Hotel Confirmation.
FOREX Always advice passenger that the payment due would be calculated as per ROE on the date of payment made. Example 1USD = INR 46. then to safeguard yourself. Example 1USD = INR 45. TC / Cash currency rates may differ. .85. If not able to identify them.10. so please check from your Bank/ Forex Dealer. note down number of each currency note. What is Buying Rate? Rate at which the Bank or Forex Dealer buy currency. Always check the current rate of Exchange before you accept the payment. so be careful when accepting currency notes. There is lot of duplicate currency floating in the market. please check requisite documents including passport size photographs to be carried along. What is Selling Rate? Rate at which the Bank or Forex Dealer sell currency.13 In case passenger availing Visa on arrival.
14 Corporate Travel Corporate travel is the people travelling for purpose related to work from one country to another or from one place to another within the country. or use the Link below to find visa requirements by country. Consider obtaining a second passport for convenience if the traveler is a frequent flyer. Export license(s) Find out if a trade license/permit is needed. Which are as follows? Airlines expense Hotel expense Food and beverages expense Transportation expense CORPORATE TRAVEL CHECKLIST Travel Advisories Check for travel advisory warnings before booking flights. Health Advisories Passport Check validity of traveler’s passport – passports should be valid for at least 6 months after date of arrival in destination country. There are basically four expense categories for corporate travel. Both passports will be simultaneously valid. Visas Check the embassy/consulate’s website for visa requirements. Remember that an inoculation certificate may be required when applying for a visa. . instructions and forms. Inoculations Make sure inoculations are completed as soon as possible because inoculations can take several weeks to become effective.
mechanic. Flights Compare prices using a flight comparison website Check travel policy for traveler's approved class of travel Before booking. if applicable. standard.uk Be aware of time zone impact on date/time of arrival Check traveler’s seating preference. and air miles details. breakdown cover. garage. keep a record of traveler’s registration no. . Obtain tickets/boarding pass in advance if preferred Hotel Check hotel reviews Make sure the hotel has service amenities (i. insurance requirements Find out if chauffeur drive is required because of country regulations Verify location of collection/drop off point Find out if corporate vouchers are available Find out if maps are provided Taxis/Courtesy Car Note pickup time and exact location of collection point If driver will be carrying a sign. air conditioning. make and model of car. Note the driver’s mobile number Trains Note train times Obtain train tickets Find out if seat reservation is required Find out if connecting train(s) leave from the same station Get directions from station to venue Driving/Car parking If possible.e. dietary requirements. manual/automatic. find out what the sign will say.e.co. compare prices using a flight comparison website like Expedia. Wi-Fi. luggage capacity. etc) Specify smoking/non-smoking preference Check if customer parking is available Note booking reservation number Send traveler's flight details to hotel upon confirmation Request that the room is held for late arrival (arrival after 1800 hrs). incoming/outgoing fax/voicemail) Specify the type of room required (i.. Translator/escort Check with the applicable tourist board for translators/escorts Hire car Find out what type of hire car the traveler prefers (subject to travel policy). single occupancy double.15 International Driving license Find out if an international driving license/permit is required. and any extras such as satellite navigation.
room reservation no. of overseas contacts Hire car collection/drop off time.. contact/account details (name written on sign) Train times. check-in times. provide traveler’s registration no. platform. advice on local etiquette Extra copy of the itinerary for his household Contact details of others travelling to the same meeting Area map (Google maps) and map/directions to venue.. station. flight times. flight nos.16 Check if international breakdown cover required? Find out if you need to reserve a parking space If parking is arranged at client’s premises. Timing/location of meetings and entertainment Name and telephone nos. Taxi pickup times. telephone no. for all arrivals and departures Hotel arrival time. make.. Travel Pack Passport Inoculation certificate Flight Tickets/boarding pass Hotel booking reservation number Travelers cheques Car rental voucher Train tickets Insurance documents Stationery (headed paper. name. rail enquiry desk no. phrasebook. hotel. address. Airline terminal no. fax no. guidebook. hire car pickup/drop off location Details of local currency and suggested daily budget . model and color of car. envelopes) Business cards (with reverse side in country specific language) Meeting papers Weather report for week ahead Advice on dress code for events ‘Hints for Exporters’ booklet Hardcopy of diary for the travel period Photocopy of passport/important docs/credit cards Country specific information. compliment slips. reservation no. contact details. address. Health insurance cover Make enquiries about health insurance Spending Money Worldwide Restaurant Search Itinerary Include the following details Name and location of airport Date of travel. company name.
MICE tourism usually consists of a well planned agenda centered on a particular theme. Conferences. Unlike the other types of MICE tourism. Most components of MICE are well understood. rather than professional or educational purposes. . MICE tourism is a specialized area with its own trade shows (IMEX) and practices.17 MICE = Meetings. perhaps with the exception of Incentives. MICE are used to refer to a particular type of tourism in which large groups planned usually well in advance are brought together for some particular purpose. such as a hobby. and Exhibitions. Incentive tourism is usually conducted purely for entertainment. Incentive tourism is usually undertaken as a type of employee reward by a company or institution for targets met or exceeded. The acronym MICE are applied inconsistently with the “E” sometimes referring to Events and the “C” sometimes referring to Conventions. a profession. or an educational topic. MICE events are normally bid on by specialized “convention” bureaus located in particular countries and cities and established for the purpose of bidding on MICE activities. MICE tourism is known for its flawless planning and demanding clientele. This process of marketing and bidding is normally conducted well in advance of the actual event. Incentives. or a job well done. often several years.
The source of income is by charging 5% to 10% on the total bill. Conventions: A gathering of people to meet and discuss similar issues and activities in a large setting.18 Meetings: it is designed to bring to bring people together for the purpose of exchanging information Incentives: It is a trip that is planned by a company to reward their employees for outstanding services in their desired field. . Exhibitions: An event design to bring together people in the specific industry or closely related industry to come together to show case their product or services to a group of attendees.
air conditioning. will you need cameras and screens? . atmosphere. exhibition. lunch. accommodation? Can you move from one space to another conveniently and quickly? Soundproofing. spaces for group work. with their own cars or is their transportation specially arranged? Facilities • • • What kind of facilities will you need: main meeting room. furniture. ease of concentration Nature of the event • • • Is the event one-off or a series of events? Calm of nature. auxiliary spaces. experiences or an urban meeting? Homely and cozy or classy and stylish? When planning your schedule • • Will your guests arrive from near or far? Will they arrive by public transport. technology Furniture • • • • • • • Short informative sharing event or information bulletin: rows of chairs All-day seminar or longer: classroom set up (tables and chairs) Training or workshop: group work tables (4–6 people per table) Meeting: conference table (max 20 people per table) Training event or meeting: U-shaped table Evening event or get-together: cocktail set-up (buffet and bar tables) Festive dinner party: banquet setting (8–12 people per table) Technology • Take note of the size of the space: is the PA loud enough. acoustics. is the projector bright enough.19 Organizer’s checklist Location • • Accessibility: is the meeting location easy to reach? Environment: comfort. dinner.
or encourage guests to stay longer? Timing and schedule: how hungry are the participants. standards for the operations Responsibility of the meeting location: recycling. access control Personal safety: first aid. video recordings? Will you require professional help with planning or technical support during the event? Catering • • • • • Nature of the event: working meeting or a party? Participants: gender. quality of technical execution Required IT solutions: open/closed network. heating. webcasting and recorded files Are you looking for interaction: voting facilities. make an impression. suspended items and installations. lighting . air conditioning. own staff and meeting location staff Quality and responsibility • • Quality of the meeting arrangements: quality standard certificates. and how much time do you need to reserve for eating? What message do you want to convey: health-consciousness. seasonal. status What is the aim of the catering: to satisfy hunger. security officers. nationality. personal security arrangements (for speakers or participants) Information Security: spaces.20 • • • • Visual aspects: lighting technology. materials. luxury? Trends • Decoration and presentation: neutral. visual planning and projectors. following a theme or a corporate image? Security • • • Security of the site: fire safety.
When do you want it to take place? (Remember to check dates for other events). No. of guests/delegates. What is your budget? (Can you get extra funds if needed? Could you get sponsors. How long would your event be? Do you need to attract guests/delegates by PR. times). (Develop a relevant media contact list)? Do you need to insure the event? Determine Preferred dates.).21 Meeting & Event Check List For Big Meetings & Events At the very start Define The purpose and objectives of the meeting . Can you be flexible on dates? Where do you want it to take place? (Consider parking..)? Whom do you want to attend? Estimate no. transportation. What will the guests/delegates gain from participating? Who will be the members of the planning group/event committee? Who is the decision maker(s)? Who will be there to help on-site? What do you want to happen? (Work out a preliminary program/agenda). . seating format and size of meeting rooms and other facilities needed each day (incl. And available optional dates.to you. accessibility for disabled etc.
) on the response form. No. Inspect the considered event venue(s). stage). Book the event venue(s) and main services Consider the need for printed material and prepare a timeline for producing it. Allow the guests/delegates to note their individual requirements (dietary. A rough draft of the program. lunches. Consider the offers received: Which facilities will best accommodate your event? Which will best live up to the expectations of the guests/delegates? Who will be the best partner to work with? Which venue best meets your budget. When you need the offer. dinners. Any other relevant information. Any special requests (e. . receptions etc. Type of guests/delegates. exhibition.22 Need for breaks. State your preference packages &/or itemized rates. and standard of bed rooms each day. smoking etc. Invite speaker Prepare invitations.g. Budget.
Order gifts and amenities. Consider the unexpected. Prepare your event budget.g. (Updating minimizes your cancellation/reduction costs). for copying/production of handouts). Prepare press release for your event. Confirm guests/delegates participation. Remember to note special requests (VIPs etc.23 3 months prior to the event Update your reservation (no. (E. Check budgets from similar meetings to ensure that all is included. Order signs and printed material. 1 month prior to the event Choose and confirm catering and menus Check development of speakers presentation (Remind speakers of presentation due dates. Start preparing a scenario (to do list with responsible persons assigned).). what happens if one of your speakers falls sick?) + prepare contingency plans Invite guests/delegates. Check and order speakers' for transportation requirements. of meetings rooms.). Finalize of printed material production. . Check and order speakers' technical equipment requirements. bed rooms. Hold a pre-event meeting with your venue contact to go through the programmed. guests/delegates etc. Send rooming list to the hotel.
are on-site. briefed and ready to go During the event Relax.and get a good start! 1 hour before event Check all event rooms. Check and order speakers' technical Prepare a master copy of all your printed material to bring with you . Personally check that all material has arrived and is in good condition. Send out your event press release. Confirm all deliveries and pick-ups. contact telephone list etc. Advise the event venue (and other relevant suppliers). scenario. plugs etc. Upon arrival at the venue / 1 day before event Hold a pre-event meeting with your venue contact to go through the programmed.(advise the hotel to expect the material) Make arrangements to return material to your office after the event. helpers etc. check that it functions and that you have all necessary cords. smile and have a great event! After the event . Make sure that all greeters. who has the authority to sign bills and order any extras.just in case. If you are using your own AV.). Call up contacts to get confirmation of coverage.24 One week prior event Send material to arrive at the hotel 48 hours before your arrival. Aim at getting to bed early . Prepare name badges. Prepare a staff briefing kit (programmed.
Make notes for the next event. Check the invoice. sponsors. Send thank-you notes to the speakers.25 Meet with your venue contact to review the event. Pay the invoices from suppliers. . staff etc. (Present you feed-back and feedforward). Fill out the event evaluation form.
and computer networking and computer reservation system to meet up the demand of their clients. They provide their customers with complete travel solution.in is located in Darya Ganj. being effectively maintained wit telephone.26 Introduction to the company Click2travel. The office is well equipped with the external and internal communication system. groups and corporate events organized along with both air and ground transportation reservation done. Siddharth Jain. Beside that they also assist their customer in booking the hotel of their choice and try to provide the best alternative choice to the customer. Company’s Profile Click2travel. It is run by a team of young and energetic professionals fully conversant with modern day’s travel trade and its practices that have background with various travel agencies. Click2travel.in is an IATA recognized agency in India.in one of the India’s travel company was started in 2008 by Mr. internet. . The office of Click2travel. They assist the customer in making their package tours according to their requirement. fax.in is an online travel company catering to the travel as well as to the hospitality industry. New Delhi. They act as a facilitator in getting tours.
Founder Director Siddharth Jain.in her team is constantly striving for a 99% client conversion rate. which in turn brings in a more than 100% satisfied customer that keeps coming back with all their travel needs and plans. Their industry experience extends to providing solutions to several key industries such as the Banks. Kamyab InfoTech PVT Ltd Click2travel. Kamyab InfoTech is IT Solution Company based in New Delhi and Mumbai. Siddharth is skilled in all fields of the trade.in. headed by Mr. She is the operational head of Click2Travel.in has passionately created an online travel service Click2travel. . He is well versed with the challenges that the world of hospitality has to offer. American Express and Carlson Wagonlit. the founder of Click2Travel. A thorough professional and a perfectionist. which provides us e-business solutions and application management services to keep our operations sailing smoothly. Shalini Jain . Neeraj Jain. American Embassy Travel Management Centre. Shalini started a successful offline Tour Operator Company in the Year 2004. be it operations. Shalini has been in the industry for 11 years and has worked with multi-nationals like Holiday Inn. IT Companies & Travel Companies. Stores & Super markets. sales or business development.in is developed through Kamyab InfoTech.Director She has vivacious personality full of positive attitude and proficient in nature. Siddharth has an impressive knowledge of the field which he has gained over a decade and work credits with companies like Carlson Wagon Lit. Air Sahara & Journey mart. They are our technology partners. Retailer. BTI Sita.27 The management Siddharth Jain . Financial Institutes.
incentive tour packages etc. The cost effective and well organized tour packages are sure to satisfy their customer. corporate.in is a coming up Travel Company in India which provides its client with a wide range of services. The company also organizes group tours and tries to give its customer the best value of their money. Vision and Values Mission: To push the leading edge of travel and give the added value of services to our guest. Values: To create value for guest.28 Mission. They try to keep their client with updated information about the hotel reservation. be ethical and trust and respect each other Unique Selling Point To customized travel packages as per client requirement. Services Click2travel. tour packages. Vision: To be among the top travel agency in the country. The company ensures that their customer is offered with the best of the Hospitality. Communication route is simplified. Hotel reservation services Leisure trips Luxury Cruises Tour packages within India Tour packages outside India Car rental services Corporate/incentive tour Airlines deals Tailor made vacations Religious tours Conferences and incentives . To make hotel reservation according to the customer will.
29 Procedure for hotel reservation Call at the hotel room reservation. Also ask if the rate is inclusive of tax or they are extra. After that give the best hotel reservation price to the client and once he/she has confirmed the booking ask him to message the conformation on yours email id. If the rooms are available ask for the various packages that are offered by the hotel along with their rates. Then ask for the Travel Agent Commission. Also ask for extra bed cost if required. Typically. If the travel agent has a tax deduction certificate then 10% tax would not be deducted from the travel agent commission where as if they don’t have it then the hotel deduct 10% amount from the agent commission. agents receive a 10% commission on booking in hotels where as it can vary depending upon the hotel policy. . After all this is done say thank you. Check the availability as per the client requirement. Ask for the child policy of the hotel. Greeting the person and asking his or her name.
How to make itinerary and to modify it according to the customer need. The company also deals in group tour. Scope of study While working with Click2trave. The company also has tailor made packages for its clients.30 Research Methodology Objective To understand what customer wants in their tour packages. . hotel booking and Airline reservation and how to organize and modify the plan according to the customer need. Facts and Findings The company mainly deals in outbound tours. to do air ticket billing on Yatra software and to handle the customer queries. I got to work on the room reservation for our client. Also in the beginning of my training I got to work on a project luxury resort which is going to open at the region of Dehradun the capital of Uttrakhand.in as a trainee I got to learn how to make itineraries. Company also deals in hotel booking and air deals.
24%. breakfast. lunch and dinner are included in price. Hotel What are different types of meal plan and what all things it contains? There are four different types of meal plan that is European plan (EP): in this just the reservation of room is involved in price Continental plan (CP): in this plan room and breakfast is included in price Modified American Plan (MAP): in this plan room. .64% where as for international air ticket it is 1.31 FAQ of accounts department What do you mean by TDS? TDA means Tax Deduction at Source Is TDS different TDS is 10% on commission What is the service tax on airlines ticket? For domestic air ticket the service tax is . lunch/dinner is included in price American plan (AP): in this plan room. breakfast.30% and it is applied on service charge. What is VISA service tax charge and how it is applied? VISA service tax charge is 10.
the earliest time at which a room will be available. without charge. usually a hotel. All inclusive: One price covers all listed elements of the package. American plan: A meal plan at a hotel or resort in which three meals a day are included in the price. B&B: n. 2. Include all three meals and all taxes. while next to each other. To void. Check-out: A procedure whereby a hotel guest formally leaves the hotel and settles his or her bill. cabins. Check-out time. a provision which allows for cancellation by one of the parties. Amenities: The facilities and features of a property. and so forth. the number of rooms actually available for use on a given day. To indicate an item has been processed. Cancellation penalty: An amount deducted by a supplier from a refund of prepaid funds when a reservation is cancelled. 1. reservations. Basis two: Another term for double occupancy. the latest time a guest may leave without being charged for another night's lodging. have no connecting doors. Check-in may require the presentation of payment. repairs. AP: American plan is a meal at a hotel or resort in which three meals a day are included in the price. Check-in time. Complimentary: Free. or other documentation or identification. In hotels. Bed and breakfast.32 FAQ hotels Accommodation: any room sold to a customer Adjoining rooms: Hotel rooms which. rooms. Availability: The current inventory of seats. Cancellation clause: In a contract. Sometimes referred to as Full American Plan. APAI: American plan All Inclusive. usually upon payment of a penalty. Check-in: A procedure whereby a hotel guest is registered as having arrived. . Cancel. as a check. Available rooms: In a hotel. Buffet: A serve-yourself meal featuring several choices in each course. sometime referred to as full American plan. eliminating rooms not available due to damage. etc that can be sold or reserved. as a reservation. In hotels.
Invoice: A business document detailing goods or services provided and requesting payment. Double-double. etc economy class. MAPAI: Modified America Plan. apartment. CPAI: Continental Plan includes only breakfast and all taxes. MAP: Modified American plan includes breakfast and one major meal and all taxes. EP: European plan. suite. A hotel room with two double beds sometimes called a twin double. includes breakfast and one major meal and all taxes. double occupancy. . Tariff: A schedule of fares or prices. Inclusive rates: Room rates that include tax. Twin-double: A hotel room with two double beds sometimes called a double-double. PPDO: Per person. Modified American plan: A hotel rate that includes two meals daily. In-out dates: Dates on which a guest arrives and leaves.33 Confirmation: The official acceptance of a booking by the supplier CP: Continental plan includes only breakfast. usually breakfast and dinner. Accommodations that do not include meals FAP: Full American plan. Twin: A hotel room containing two single beds. Double occupancy rate: The rate charged when two people will occupy a room.
all such unique indicators. also called a domestic carrier. APT: Airline passenger tariff Availability: The current inventory of seats that can be sold or reserved. Code share: Flight operated by another airline. Domestic fare: Fare charged for travel within a country. Commissions are calculated on the base fare. Carrier: Refers to the name of the airline you are travelling.or three-digit indicators that identify specific airlines in CRS systems. F: First class Fare: A paying passenger on a plane. Child: Person 2-11 years. before tax has been added. B: Coach Economy discounted Base fare: The fare. more loosely. as of an airline ticket. Circle trip. including those that identify airports. C: Business class Cancel: To void. Add-ons: Extra flight at extra cost Amendment: Changes to your booking. as a reservation. CNL: Cancel. Conditions: Rules pertaining to this air fare. the unique two.34 FAQ for air lines A: First class discounted Airline codes: Specifically. Bulk fare: A fare available only when buying blocks of seats. Class: Letter used to book your flight reservation. D: Business class discounted Domestic airline: An air carrier that provides service within its own country. CT. .
No show: This occurs when customer or group has made a confirmed reservation and fails to check in. Q: Coach Economy R: Supersonic . Open jaw: Fly into one city and out of another city at no penalty. Normal fare: An airline fare for a completely unrestricted ticket. PNR: Passenger. Inventory: Refers to the number of rooms and specific room types available for sales in a hotel. Reference. Mileage: The amount of miles permitted to be flown on an air fare. net rate: The fare after commission. J: Business class premium Joint fare: The fare charged for travel that utilizes more than one airline. Name. Non-reroutable: No changing of destinations. M: Coach Economy discounted MPM: Maximum permitted mileage.35 H: Coach Economy discounted IATA: International Air Transport Association. the maximum distance you can fly in air miles. This fare is agreed on by the airlines involved. P: First class premium Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. OW: one way journey. Non-refundable: No refund value. Non-endorsable: No changing of airlines/carriers. Net fare. One-way trip: Any trip for which a return leg has not been booked. K: Thrift L: Thrift discounted Nominated carrier: The airline you can fly.
as on an airline. Season: Different times of the year for travel have different fares. Stopover: When you leave the airport for more than 24 hours. TKNO: Ticket number TKTL: Ticket time limit. Transit: Stopover and change plane. Transit visa: A limited-term visa issued solely to allow passage across or through the issuing country's territory. to a single destination and back. RT: Round trip. R T Fares: Return journey fares. V: Thrift discounted W: Coach Economy premium Y: Coach Economy . usually to obtain a lower fare. Ticket stock: Blank airline tickets. as to upgrade a passenger from tourist to business class.36 S: Standard Class T: Coach Economy discounted Reissue: Changes requiring a new ticket to be issued. Ticket on departure: A ticket that will be picked up by the passenger at the airport. Surcharges: Extra cost involved. Split ticketing. Rerouting: Changes to flight routing. Creating two separate tickets for a single journey. Roundtrip: A trip. Unrestricted fare: A higher fare for a ticket offering maximum flexibility. STPC: Airline pays for your accommodation at the stopover. usually indicating a discounted fare. Upgrade: To move to the next higher category. Ticket designator: An airline code.
as in tour arrangements. museum admissions. ADVR: Advise as to rate. ADVN: Advise as to names. Incentive travel: Travel that is given to employees as a reward for outstanding performance. Inbound operator: A person or company providing inbound services. Add-on: Anything optional purchased by a passenger. Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. Inclusive tour: A tour package that bundles transportation and lodging along with additional services such as transfers. society. or culture of a region. usually to indicate an on-going relationship. Complimentary: Free. Cultural tourism: Travel to experience the arts or history of a location or travel to immerse oneself in the language. All-in: All inclusive. usually for travel agents and other industry personnel intended to acquaint them with a new destination or new procedures. sightseeing. COD: Cash on delivery. without charge. Client: A term used for a customer. CRN Cash refund notice. Briefing tour: A tour. All inclusive: One price covers all listed elements of the package. Full service agency location: A branch of an agency that provides customers both reservations and ticketing Inclusive Rates: Rates that include tax.37 FAQ for travel industry Accreditation: Approval given by various trade associations to a travel agency allowing the sale of tickets and other accommodations. . Destination: Place to which a person is traveling or a thing is sent. as a tour. AVS: Availability status messages. and so forth In-out dates: Dates on which a guest arrives and leaves. IATA: International Air Transport Association.
38 Itinerary: The route of travel. Also called "personal name record Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. Leisure travel: Travel undertaken for pleasure. TQM: Total Quality Management TA: Travel agent. Passenger name record: A file on a computerized reservation system containing all the information relating to a specific booking. etc. no moneys will be returned should the trip be cancelled. Outbound: Referring to the leg of the journey departing the city of origin to the destination or destinations. Net amount: The amount due to supplier after the commissions had been deducted. Surface: On land. point of origin: Where a journey begins. Supplier: In the travel industry. as opposed to business travel. regardless of its purpose. any company providing travel services to the public. Land only: A fare rate that doesn't include air transportation. MAAS: Meet and assist. T&E: Travel and entertainment. and a hotel. in an itinerary. a list of flights. Package: A travel product bundling several distinct elements. A package is distinguished from a tour by virtue of the fact that it combines fewer elements. Rooming list: A list of guest names and room dates for a group. Service charge: A fee charged by travel agencies for providing non-commissionable services. Often used to indicate a trip of seven days or longer. PPR: Passenger profile record. minus a service fee. may be applied to another trip in many cases. In an airline booking. Net rate: These are rates with commission deducted at source. referring to travel over land that does not involve an aircraft. supplied to the hotel prior to guest arrival. The amount of the ticket. a rental car. such as air travel. times. Non-refundable: Of a ticket. Markup: The sum of money or percentage added to a wholesale or purchase price to arrive at the retail or resale price. Point of embarkation. .
Through fare: Fare to a foreign destination reached via a gateway city. Throwaway: Any item given away for free. or services to a company. Travel agent: Any person who sells travel products on a commission basis. Tourist: A leisure traveler. guidance. . Tourism: The activity of travel for pleasure. or escort by groups. Tour operator: A company that assembles the various elements of a tour. Travel consultant: An alternative term for travel agent. TO: Tour order. instructions. Transfer: The transportation of a passenger between two points. Travel counselor: An alternate term for travel agent. Ticket: A formal travel document representing a contract between the traveler and the supplier. host. such as from the airport to a hotel or vice versa.39 TAAD: Travel agent automated deduction. Tour conductor: An employee of or contractor to a tour operator who accompanies and is in overall charge of a Tour documents: A packet of tickets. An area of a tourist destination that has become over-commercialized. vouchers. Tire kicker: A customer who asks a travel agent for recommendations or quotes but who never actually makes a booking. Tours typically involve the use of a guide. Tour: A travel product in which several elements are bundled together and sold as a unit. either as a way of rewarding a purchase or to attract business. and other information sent to a passenger by a tour company. Travel agency: Usually used in the travel industry to refer to an ARC-appointed storefront retailer. often included as an element of a tour. itineraries. A person with specific knowledge of the travel industry hired on a contract basis to provide advice. Tourist trap: Derogatory term for any attraction appealing to tourists but considered to be in bad taste or to give poor value for the money. TAC: Travel agency commission.
XO: Exchange order. regardless of whether an overnight stay is involved Vendor: In the travel industry. when validated by a travel agency. more frequently. has a monetary value and which must be accounted for to the ARC.40 Travel partner: A travel supplier that participates in a frequency marketing program operated by another travel supplier. . Wholesaler: Any company that sells to retailers as opposed to the general public. such as a letter of invitation from an approved organization or a receipt for confirmed bookings. Wholesaler rate: A non-commissionable rate for a product such as a hotel room that is extended to tour operators and packagers. ADR: Average daily rate. Accountable document: Any piece of paper that. any journey of more than 100 miles from a person's home. Visa: A document or. Trave log. Weather tourist: A person who travels to view meteorological events such as hurricanes and tornadoes. Visa expediter: A person or company charging a fee to procure visas another travel documents Visa support: Any documentation. a tour operator. Accountable manual documents: Blank ARC ticket stock used to hand-write tickets. travelogue: A documentary film or video extolling the attractions of a specific travel destination or group of destinations Trip: In the travel industry. any supplier of travel products or services. a stamp in a passport authorizing the bearer to visit a country for specific purposes and for a specific length of time. required by a foreign government before a visa will be issued. FAQ Accounts Account Executive: Person responsible for management of office.
personal-assistant-tips. Used to offset the cost of acquiring the asset.resavenue. Net amount: The amount due to supplier after the commissions had been deducted. Depreciation: In taxation.com/support-files/corporatetravelplanningchecklist.com/faq/tits. Service charge: A fee charged by travel agencies for providing non-commissionable services. Net rate: These are rates with commission deducted at source. Depreciable asset: Any property owned by a business that is subject to depreciation for tax purposes.com/Faqs-on-tours. TAC: Travel agency commission.pdf http://www. such as machines used in a business.aspx http://www.in/mice. Net profit: Profit after all expenses has been taken into account. References Internet http://www.41 Commission: A percentage of a sale price paid to a salesperson as payment for making a sale.html http://www.corporatetravel.jsp .co. Fortnight: A period of two weeks Invoice: A business document detailing goods or services provided and requesting payment. CRN Cash refund notice. a deduction taken to account for the decline in value of assets.mysiatravel. over a period of time.
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