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PROJECT REPORT

ON

SUMMER INTERNSHIP FROM (01-06-2011 TO 31-07-2011) COMPANY NAME: CLICK2TRAVEL.IN

SUBMITTED BY: GAURAV KATHAIT MBA (TOURISM AND HOSPITALITY) ROLL NO: A-23 Section: RR1001 REG NO: 11013600

SUBMITTED TO: Anjali Khanna(HOD)

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Table of content

1. 2. 3. a. b. c. d. 4. a. b. c. 5. 6. 7. 8. 9.

Acknowledgement Overview of India tourism industry. Different sectors of tourism industry in India Tourism and hospitality industry Structure of the industry Tourism policy Other government initiatives Future outlook Medical tourism industry Rural tourism industry Eco tourism industry Travel industry Forms of travel Tour operator Inbound tour operator Job of domestic tour operator

10. Sources of income of a tour operator 11. Outbound tour operator 12. Check list for International Tourist a. b. c.
At the time of reservation Visa FOREX

13. Corporate travel a.
Corporate travel check list

14. MICE (Meetings, Incentives, Convocation and Events)

3 a. b.
Organizers check list Meeting and Events check list

15. Introduction to company 16. Company’s profile 17. The management 18. Mission, Vision and Values 19. Unique selling point 20. Services 21. Procedure for hotel reservation 22. Research methodology a. b. c. Objective Scope of study Facts and findings

23. Frequently asked questions

ACKNOWLEDGEMENT First of fall I would like to thank the Director of Click2Travel.in for giving me the opportunity to do my two-month project training in his esteemed organization. I am highly obliged to Mr. Siddharth Jain for granting me to undertake my training at Click2Travel.in.I express my thanks to all team members under whose able guidance and direction, I was able to give shape to my training. Their constant review and excellent suggestions throughout the project are highly commendable.

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Introduction to Indian tourism industry Indian Tourism Industry is the major service industry in the country. The prime authority for the development, management and promotion of tourism industry in India is the Ministry of Tourism which also runs the Incredible India Campaign.

Overview of India Tourism Industry Tourism in India contributes around 6.23% of the national GDP and is responsible for generating 8.78% of the overall employment in India.

As of 2008, the Indian tourism industry generated about US$ 100 billion and around US$ 275.5 billion of revenue is expected to be generated by 2018.

The growth rate has been expected to be 9.45% annually.

Figures of 2009 indicate that around 5.11 million foreign tourists visited India that year, mostly coming from the USA and UK and domestic tourism touched high figures of 650 million. The highest share was taken by the states of Andhra Pradesh, Uttar Pradesh and Tamil Nadu.

Union Territories and thus promotional policies and programs for the tourism sector are defined. State Governments. Delhi and Uttar Pradesh remain the favorite destination among the tourists. The Ministry of Tourism formulates and regulates the national policies for the promotion of the tourism sector.5  Rajasthan. The World Travel and Tourism Council (WTTC) have counted India and China as among the fastest growing tourism industries over the span of next 10-15 years. Indian hospitality industry's excellent growth has been primarily due to the following reasons    Strong GDP performance Developing stronger ties with nations all across the world Encouraging foreign investment Structure of the Industry . It collaborates with various Central agencies. Tamil Nadu. Maharashtra.  Different Sectors of Tourism Industry in India the different sectors of the Indian Tourism Industry are enlisted below: Tourism and Hospitality Industry A brief: The Indian Tourism Industry has registered a remarkable growth both in the volume of foreign tourists and the overall revenue compared to the International Tourism Industry.

 Future Outlook The hotel sector is expected to register a positive growth in the next few years. Karnataka. The Hotel sector has registered a faster growth than the GDP since the last few years. 8. . Gujarat.500 billion to GDP by 2020.6 The hotel industry is an important division of the Tourism Industry. Madhya Pradesh. It contains the following policies      Target tourism as a major sector for economic growth Focus on domestic tourism Position India as a global brand for tourism Develop integrated tourism circuits Tourist friendly visa process Tax rates rationalization in the hospitality sector Immigration services   Other Government Initiatives 31 villages have been recognized by the Ministry of Tourism. Medical Tourism Industry This is one of the highly growing sectors of the Indian Tourism Industry. as it provides quality health treatment at cheaper costs compared to the treatment costs in the USA and other developed nations.  Atethie devo bhava: (guests are equal to God) this policy by the Government aims to make the common people aware who come in contact with the tourist. Tamil Nadu. Bihar. Rajasthan and West Bengal. Government of India to be developed as tourism hubs. Advantages India offers the following advantages when it comes to medical treatment and facilities:  The treatment costs are comparatively 30% lower to that of Western countries and also the cheapest in South-east Asia. Kerala. The Government of India is expecting to generate Rs. Assam. Maharashtra. Tourism Policy  The National Tourism Policy was prepared in the year 2002. Sikkim.  Incredible India: Under this policy the Government carries out its promotional activities through various marketing programs. Orissa. The states of which the villages have been identified are Himachal Pradesh. With years passing by India is becoming a top priority for medical tourism.

doctors etc have a good command over the English language which makes it easier for the tourists to communicate with them  Indian hospitals offer excellent medical facilities in cardiology. The sector is expected to generate an annual growth of 30%. . audiometric. 12 lead ECG. Spiritual tours organized for the tourists all across the country give the tourists an insight into the religiously rich culture of India. cosmetic treatments and many others. which has given US$ 2. Gujarat and South India every year. This sector has got quite a high number of tourists specially those who have an attraction for the rural ways of life. which will. Alone from Rajasthan.  Full body pathology. Future Estimates for the Medical Tourism Industry This sector has immense potential and by 2012.7  The medical staff.500-crore industry by 2015. as reported by the Confederation of Indian Industry (CII). Even without any promotional programs for developing rural tourism. Spiritual Tourism Industry India has numerous spiritual destinations which makes India a hot spot for spiritual tourism industry.Tourism is a very responsible form of tourism which encourages sustaining ecological balance and also leading to ecological development. 2D echo Color Doppler. Chest X-ray. gold standard DXA bone densitometry. Tourism projects have been launched by the Union Tourism Ministry in collaboration with the UNDP. spirometry. cancer risk markers. innumerable tourists across the seas visit the villages in Rajasthan. 9. Rural Tourism Industry Rural tourism industry reflects the rural civilization and culture followed in rural India which is rich in arts and crafts. joint replacements. Eco-Tourism Industry Eco. handicraft exported amounted to about INR4 million in the year 2009.  Infertility treatments cost almost 1/4th of that in the developed countries and services include modern assisted reproductive techniques. comprehensive physical and gynecological examinations. make it a Rs. orthopedics. and a full range of Assisted Reproductive Technology (ART) services. body fat analysis. such as IVF. a business of $2.5 million for the project.3 billion has been estimated to come up. high strength MRI etc are some of the medical services offered in India. coronary risk markers. in transplants. It has the prime objective of promoting tourism by maintaining the nature as it is and promoting the conservation of wildlife and their habitats.

Air Travel: It is the most popular form of international travel. The travel sector covers the following sectors    Transportation services (Rail. meals etc. airport transfer. road.    Tour operator A company that assembles the various elements of tours is known as a tour operator. Accommodations along with meals if necessary. Travel services (transfer to and from the destination). sea. Road travel: It is the most popular form of travel and includes various modes such as personal automobiles. Airways) Hospitality services (including accommodation in hotels and resorts) Destination Forms of travel  Ship travel: Sea travel has largely been replaced by faster means of travel such as automobiles and airplanes.     Travel (rail. transit trains and high speed long distance trains. The elements of tours consist of. Travel operators are mainly of two kinds that is   Inbound tour operator (domestic tour operator) Outbound tour operator Inbound tour operator An inbound tour operator is simply a company that makes travel arrangements for arriving tourist from other countries or tourist from within the country. Rail travel: the popular forms of rail travel include inter-city trains. Sightseeing. These can include hotel reservation. leisure and business travelers. However it is still used for small trips and leisure cruises.8 Travel industry The travel industry caters to recreational. tours of the areas. Road. buses and taxis. air). due to its speed and coverage. . Ship.

These can include hotel reservation. These are the tours booked by the companies for their employees through tour operator. travel agency. transportation cost etc. then the Tour operator customize and pass on the package detail to the client by adding up his margin in it. Interest.  Incentive packages. After this he coordinates with his counterpart: The Agent at the destination and work out the cost inclusive of all the necessary elements of the tour. That is to say that one tour operator is of the company from where the tourist belongs and the other where the tourist wants to visit. The Outbound Agent in India confirms all the arrangement of as per the itinerary with the destination tour operator. Duration of Travel. Commission from package tour holidays.9 For example. Once the client has agreed for the package. . In outbound tours two or more tours operators are involved. accommodation. Short listing of hotels according to the client requirement. Commission from hotels can vary according to the hotel policy. You are an outbound tour operator if you make arrangements for people who want to visit some other country. airport transfer. No of adults and children traveling etc. Help in arranging transportation for the client (rail. tours of the areas. Sources of income of a tour operator     Service charge. etc on your behalf. Type of Accommodation. Such as the Destination selection. After that he sends the package detail to you that is hotel cost. Outbound tour operator An outbound tour operator is a company which makes travel arrangement for the people of their country to some other country. road. Outbound Tour operator in India takes the requirement of a customer in detail . let us say that you are a tour company that is located in India. For example let us say that you are a tour company that is located in India. Commission from sales (not much these days from airlines). etc). The tour operator of the destination country negotiates the rate with the hotel. sea. and then makes a detailed itinerary. You are an inbound operator if you make arrangements for people who are arriving in India for a visit. Job of domestic tour operator    Identify itinerary (it include everything from sightseeing. meals etc. air).

10 Work of a travel agent   Give advice on destination. restaurants.  To collect information on departure and arrival time. . tourist attraction and recreation. car rentals. required papers (passports. fares and hotels ratings and accommodations. Advice on weather conditions. tours and recreation. Make arrangements for transportation.   Provide information on custom regulation. visa and certificate of vaccination) and currency exchange rates to international travelers. hotel accommodation.

you must check and offer on the services he is not buying from us. and if we can offer him hotels/ transfers/ Forex / travel Insurance.  A Child should have name of the accompanied parent on his/her passport. E.11 Check list for international tourist Operational Guidelines .  In view to provide Best of Services.Satinder Singh  Check Validity – In most cases passport should be valid for at least six months from the date of departure from the destination country. then we should also ask him where he is going to stay.International At the time of reservations. if he is only buying tickets from us. .g.  Check on the Travel Insurance requirements.  Take complete name.  In view to generate additional revenue.  Visa Status – Check if there is enough time available to obtain Visa. you must check on Seat /Meal Request. Travel insurance. Forex.  Names given by client should match the name as on their respective passports. Inoculations. Example Mr. Special Request and advise him on Change/Refund/No-Show Clauses.

 Standard Documents required  Passport with validity of more than six months. (OR) * Please Log on to Visa pages online to find out details. designation.  Covering letter from the applicant on company's / personal letterhead stating his name. so take care when dealing with such itineraries. The 15 Schengen countries are: Austria.12 Visa  There should be enough pages available for Visa (2 pages for one visa required)  Check the Passport’s Place of Issue – as embassies do not accept applications of passport issued out of their region. . Germany.  If it’s Schengen Visa. France.  2-4 recent passport size color photographs with white background and on Kodak paper only.If passport holder other than Indian. you may enter one country and travel freely throughout the Schengen zone. ensure you apply visa to the country of first port of arrival. Iceland. UK.  Original Bank Statement for the last 6 months. Luxembourg.  Detailed Tour Itinerary. Belgium.  Foreign Exchange endorsement / Copy of Credit cards.  Check Nationality . Countries like USA. Canada.  Income Tax paper for the last 3 years. Denmark. Greece. Netherlands. different regulations apply. Medical Requirements : *As Applicable Visa Fee Time Taken : *As Applicable : *As Applicable * Please check directly from Embassy or its website for correct info. Portugal.  1 Visa application form duly filled in and signed. Norway. purpose and duration of visit. With Schengen visa. Finland. Spain and Sweden. and Australia have stringent norms.  Tour Confirmation & Hotel Confirmation. Italy.

There is lot of duplicate currency floating in the market. If not able to identify them.13 In case passenger availing Visa on arrival. Example 1USD = INR 45. note down number of each currency note. What is Selling Rate? Rate at which the Bank or Forex Dealer sell currency. please check requisite documents including passport size photographs to be carried along. so please check from your Bank/ Forex Dealer. . TC / Cash currency rates may differ. then to safeguard yourself.10. Example 1USD = INR 46. so be careful when accepting currency notes.85. Always check the current rate of Exchange before you accept the payment. FOREX  Always advice passenger that the payment due would be calculated as per ROE on the date of payment made.    What is Buying Rate? Rate at which the Bank or Forex Dealer buy currency.

Which are as follows?    Airlines expense Hotel expense Food and beverages expense  Transportation expense CORPORATE TRAVEL CHECKLIST Travel Advisories Check for travel advisory warnings before booking flights. Health Advisories Passport Check validity of traveler’s passport – passports should be valid for at least 6 months after date of arrival in destination country. instructions and forms.  .     Visas Check the embassy/consulate’s website for visa requirements. Inoculations Make sure inoculations are completed as soon as possible because inoculations can take several weeks to become effective. or use the  Link below to find visa requirements by country. Both passports will be simultaneously valid.14 Corporate Travel Corporate travel is the people travelling for purpose related to work from one country to another or from one place to another within the country.  Export license(s) Find out if a trade license/permit is needed. Consider obtaining a second passport for convenience if the traveler is a frequent flyer. Remember that an inoculation certificate may be required when applying for a visa. There are basically four expense categories for corporate travel.

e. incoming/outgoing fax/voicemail) Specify the type of room required (i.. luggage capacity. manual/automatic. Flights Compare prices using a flight comparison website Check travel policy for traveler's approved class of travel Before booking. if applicable.                Translator/escort  Check with the applicable tourist board for translators/escorts Hire car  Find out what type of hire car the traveler prefers (subject to travel policy). mechanic. and air miles details. Obtain tickets/boarding pass in advance if preferred Hotel Check hotel reviews Make sure the hotel has service amenities (i. .  Note the driver’s mobile number Trains  Note train times  Obtain train tickets  Find out if seat reservation is required  Find out if connecting train(s) leave from the same station  Get directions from station to venue Driving/Car parking  If possible. standard. Wi-Fi. compare prices using a flight comparison website like Expedia. make and model of car. single occupancy double.uk Be aware of time zone impact on date/time of arrival Check traveler’s seating preference.co. etc) Specify smoking/non-smoking preference Check if customer parking is available Note booking reservation number Send traveler's flight details to hotel upon confirmation Request that the room is held for late arrival (arrival after 1800 hrs). keep a record of traveler’s registration no. find out what the sign will say.  insurance requirements  Find out if chauffeur drive is required because of country regulations  Verify location of collection/drop off point  Find out if corporate vouchers are available  Find out if maps are provided Taxis/Courtesy Car  Note pickup time and exact location of collection point  If driver will be carrying a sign. and any extras such as satellite navigation.e. dietary requirements. air conditioning. breakdown cover.15 International Driving license Find out if an international driving license/permit is required. garage.

address. contact details. address.  Timing/location of meetings and entertainment  Name and telephone nos. telephone no. Travel Pack  Passport  Inoculation certificate  Flight Tickets/boarding pass  Hotel booking reservation number  Travelers cheques  Car rental voucher  Train tickets  Insurance documents  Stationery (headed paper. reservation no.  Airline terminal no. guidebook. contact/account details (name written on sign)  Train times.. envelopes)  Business cards (with reverse side in country specific language)  Meeting papers  Weather report for week ahead  Advice on dress code for events  ‘Hints for Exporters’ booklet  Hardcopy of diary for the travel period  Photocopy of passport/important docs/credit cards  Country specific information. hire car pickup/drop off location  Details of local currency and suggested daily budget . name. make. model and color of car. for all arrivals and departures  Hotel arrival time. flight times. room reservation no. compliment slips. check-in times..  Taxi pickup times. provide traveler’s registration no. fax no. hotel. of overseas contacts  Hire car collection/drop off time. phrasebook. Health insurance cover  Make enquiries about health insurance Spending Money Worldwide Restaurant Search Itinerary Include the following details  Name and location of airport  Date of travel.16  Check if international breakdown cover required?  Find out if you need to reserve a parking space  If parking is arranged at client’s premises. advice on local etiquette  Extra copy of the itinerary for his household  Contact details of others travelling to the same meeting  Area map (Google maps) and map/directions to venue.. flight nos. company name. platform. rail enquiry desk no. station.

or a job well done. The acronym MICE are applied inconsistently with the “E” sometimes referring to Events and the “C” sometimes referring to Conventions. rather than professional or educational purposes. MICE tourism is a specialized area with its own trade shows (IMEX) and practices. This process of marketing and bidding is normally conducted well in advance of the actual event. MICE tourism usually consists of a well planned agenda centered on a particular theme. Most components of MICE are well understood. or an educational topic. MICE events are normally bid on by specialized “convention” bureaus located in particular countries and cities and established for the purpose of bidding on MICE activities. such as a hobby. often several years.17 MICE = Meetings. MICE are used to refer to a particular type of tourism in which large groups planned usually well in advance are brought together for some particular purpose. MICE tourism is known for its flawless planning and demanding clientele. Incentive tourism is usually undertaken as a type of employee reward by a company or institution for targets met or exceeded. Unlike the other types of MICE tourism. perhaps with the exception of Incentives. a profession. and Exhibitions. Incentives. . Incentive tourism is usually conducted purely for entertainment. Conferences.

. Conventions: A gathering of people to meet and discuss similar issues and activities in a large setting. Exhibitions: An event design to bring together people in the specific industry or closely related industry to come together to show case their product or services to a group of attendees.18 Meetings: it is designed to bring to bring people together for the purpose of exchanging information Incentives: It is a trip that is planned by a company to reward their employees for outstanding services in their desired field. The source of income is by charging 5% to 10% on the total bill.

is the projector bright enough.19 Organizer’s checklist Location • • Accessibility: is the meeting location easy to reach? Environment: comfort. will you need cameras and screens? . acoustics. air conditioning. auxiliary spaces. technology Furniture • • • • • • • Short informative sharing event or information bulletin: rows of chairs All-day seminar or longer: classroom set up (tables and chairs) Training or workshop: group work tables (4–6 people per table) Meeting: conference table (max 20 people per table) Training event or meeting: U-shaped table Evening event or get-together: cocktail set-up (buffet and bar tables) Festive dinner party: banquet setting (8–12 people per table) Technology • Take note of the size of the space: is the PA loud enough. accommodation? Can you move from one space to another conveniently and quickly? Soundproofing. atmosphere. with their own cars or is their transportation specially arranged? Facilities • • • What kind of facilities will you need: main meeting room. dinner. lunch. ease of concentration Nature of the event • • • Is the event one-off or a series of events? Calm of nature. exhibition. experiences or an urban meeting? Homely and cozy or classy and stylish? When planning your schedule • • Will your guests arrive from near or far? Will they arrive by public transport. spaces for group work. furniture.

access control Personal safety: first aid. suspended items and installations. status What is the aim of the catering: to satisfy hunger. or encourage guests to stay longer? Timing and schedule: how hungry are the participants. lighting . security officers. own staff and meeting location staff Quality and responsibility • • Quality of the meeting arrangements: quality standard certificates. luxury? Trends • Decoration and presentation: neutral. personal security arrangements (for speakers or participants) Information Security: spaces. make an impression. nationality. standards for the operations Responsibility of the meeting location: recycling. air conditioning. video recordings? Will you require professional help with planning or technical support during the event? Catering • • • • • Nature of the event: working meeting or a party? Participants: gender. visual planning and projectors. and how much time do you need to reserve for eating? What message do you want to convey: health-consciousness. following a theme or a corporate image? Security • • • Security of the site: fire safety. materials. seasonal. quality of technical execution Required IT solutions: open/closed network.20 • • • • Visual aspects: lighting technology. heating. webcasting and recorded files Are you looking for interaction: voting facilities.

). Can you be flexible on dates?  Where do you want it to take place? (Consider parking.21 Meeting & Event Check List For Big Meetings & Events At the very start Define  The purpose and objectives of the meeting . accessibility for disabled etc. times). (Develop a relevant media contact list)?  Do you need to insure the event? Determine   Preferred dates.  When do you want it to take place? (Remember to check dates for other events).)?  Whom do you want to attend? Estimate no.  What will the guests/delegates gain from participating?  Who will be the members of the planning group/event committee?  Who is the decision maker(s)?  Who will be there to help on-site?  What do you want to happen? (Work out a preliminary program/agenda). No.  How long would your event be?  Do you need to attract guests/delegates by PR.. seating format and size of meeting rooms and other facilities needed each day (incl. .  What is your budget? (Can you get extra funds if needed? Could you get sponsors. And available optional dates. transportation.to you. of guests/delegates.

A rough draft of the program. No. State your preference packages &/or itemized rates. Any special requests (e. Any other relevant information. Book the event venue(s) and main services Consider the need for printed material and prepare a timeline for producing it. Invite speaker Prepare invitations. exhibition. Allow the guests/delegates to note their individual requirements (dietary.) on the response form.g. lunches. stage).22          Need for breaks. Consider the offers received:  Which facilities will best accommodate your event?  Which will best live up to the expectations of the guests/delegates?  Who will be the best partner to work with?  Which venue best meets your budget. When you need the offer. . Budget. and standard of bed rooms each day. Inspect the considered event venue(s). dinners. smoking etc. receptions etc. Type of guests/delegates.

Prepare press release for your event.    1 month prior to the event   Choose and confirm catering and menus Check development of speakers presentation (Remind speakers of presentation due dates. Consider the unexpected. (E. Check and order speakers' for transportation requirements. Prepare your event budget. of meetings rooms. bed rooms.). guests/delegates etc. Check budgets from similar meetings to ensure that all is included. Check and order speakers' technical equipment requirements. (Updating minimizes your cancellation/reduction costs). Finalize of printed material production.       . Remember to note special requests (VIPs etc. Start preparing a scenario (to do list with responsible persons assigned).23 3 months prior to the event  Update your reservation (no. Hold a pre-event meeting with your venue contact to go through the programmed.     Order signs and printed material. Confirm guests/delegates participation. Order gifts and amenities.g.). Send rooming list to the hotel. what happens if one of your speakers falls sick?) + prepare contingency plans Invite guests/delegates. for copying/production of handouts).

Check and order speakers' technical Prepare a master copy of all your printed material to bring with you . briefed and ready to go During the event  Relax. If you are using your own AV. smile and have a great event! After the event . Prepare a staff briefing kit (programmed. Send out your event press release.         Upon arrival at the venue / 1 day before event    Hold a pre-event meeting with your venue contact to go through the programmed. are on-site. who has the authority to sign bills and order any extras.).(advise the hotel to expect the material) Make arrangements to return material to your office after the event. scenario. helpers etc. Prepare name badges. Personally check that all material has arrived and is in good condition.24 One week prior event  Send material to arrive at the hotel 48 hours before your arrival. Confirm all deliveries and pick-ups.and get a good start! 1 hour before event   Check all event rooms. check that it functions and that you have all necessary cords. Call up contacts to get confirmation of coverage. Make sure that all greeters.just in case. Advise the event venue (and other relevant suppliers). Aim at getting to bed early . plugs etc. contact telephone list etc.

Pay the invoices from suppliers. (Present you feed-back and feedforward). Check the invoice. sponsors. Make notes for the next event. Send thank-you notes to the speakers.      . Fill out the event evaluation form.25  Meet with your venue contact to review the event. staff etc.

in one of the India’s travel company was started in 2008 by Mr. They act as a facilitator in getting tours. groups and corporate events organized along with both air and ground transportation reservation done. Siddharth Jain.in is an IATA recognized agency in India. They assist the customer in making their package tours according to their requirement. New Delhi. being effectively maintained wit telephone. internet. fax. Company’s Profile Click2travel. Beside that they also assist their customer in booking the hotel of their choice and try to provide the best alternative choice to the customer. They provide their customers with complete travel solution. The office is well equipped with the external and internal communication system. and computer networking and computer reservation system to meet up the demand of their clients.in is located in Darya Ganj. The office of Click2travel.26 Introduction to the company Click2travel. .in is an online travel company catering to the travel as well as to the hospitality industry. It is run by a team of young and energetic professionals fully conversant with modern day’s travel trade and its practices that have background with various travel agencies. Click2travel.

in her team is constantly striving for a 99% client conversion rate. Shalini Jain . headed by Mr. . which provides us e-business solutions and application management services to keep our operations sailing smoothly. American Express and Carlson Wagonlit. BTI Sita. A thorough professional and a perfectionist. Air Sahara & Journey mart. IT Companies & Travel Companies. He is well versed with the challenges that the world of hospitality has to offer.Founder Director Siddharth Jain. Siddharth is skilled in all fields of the trade.in is developed through Kamyab InfoTech.Director She has vivacious personality full of positive attitude and proficient in nature. Their industry experience extends to providing solutions to several key industries such as the Banks. American Embassy Travel Management Centre. be it operations.in has passionately created an online travel service Click2travel.27 The management Siddharth Jain . the founder of Click2Travel. Shalini started a successful offline Tour Operator Company in the Year 2004. Siddharth has an impressive knowledge of the field which he has gained over a decade and work credits with companies like Carlson Wagon Lit. Neeraj Jain. Retailer.in. Kamyab InfoTech is IT Solution Company based in New Delhi and Mumbai. Stores & Super markets. Financial Institutes. Shalini has been in the industry for 11 years and has worked with multi-nationals like Holiday Inn. They are our technology partners. sales or business development. which in turn brings in a more than 100% satisfied customer that keeps coming back with all their travel needs and plans. Kamyab InfoTech PVT Ltd Click2travel. She is the operational head of Click2Travel.

28 Mission. Vision: To be among the top travel agency in the country. corporate.            Hotel reservation services Leisure trips Luxury Cruises Tour packages within India Tour packages outside India Car rental services Corporate/incentive tour Airlines deals Tailor made vacations Religious tours Conferences and incentives . The cost effective and well organized tour packages are sure to satisfy their customer. incentive tour packages etc. be ethical and trust and respect each other Unique Selling Point    To customized travel packages as per client requirement. They try to keep their client with updated information about the hotel reservation. Communication route is simplified. Values: To create value for guest.in is a coming up Travel Company in India which provides its client with a wide range of services. The company ensures that their customer is offered with the best of the Hospitality. Vision and Values Mission: To push the leading edge of travel and give the added value of services to our guest. To make hotel reservation according to the customer will. tour packages. The company also organizes group tours and tries to give its customer the best value of their money. Services Click2travel.

Typically. agents receive a 10% commission on booking in hotels where as it can vary depending upon the hotel policy. .29 Procedure for hotel reservation           Call at the hotel room reservation. Ask for the child policy of the hotel. Also ask for extra bed cost if required. Then ask for the Travel Agent Commission. If the travel agent has a tax deduction certificate then 10% tax would not be deducted from the travel agent commission where as if they don’t have it then the hotel deduct 10% amount from the agent commission. Greeting the person and asking his or her name. After all this is done say thank you. After that give the best hotel reservation price to the client and once he/she has confirmed the booking ask him to message the conformation on yours email id. Also ask if the rate is inclusive of tax or they are extra. If the rooms are available ask for the various packages that are offered by the hotel along with their rates. Check the availability as per the client requirement.

I got to work on the room reservation for our client. to do air ticket billing on Yatra software and to handle the customer queries. Scope of study While working with Click2trave. The company also has tailor made packages for its clients. Facts and Findings     The company mainly deals in outbound tours. How to make itinerary and to modify it according to the customer need. . Also in the beginning of my training I got to work on a project luxury resort which is going to open at the region of Dehradun the capital of Uttrakhand. Company also deals in hotel booking and air deals.30 Research Methodology Objective   To understand what customer wants in their tour packages. The company also deals in group tour.in as a trainee I got to learn how to make itineraries. hotel booking and Airline reservation and how to organize and modify the plan according to the customer need.

 What is VISA service tax charge and how it is applied? VISA service tax charge is 10. lunch and dinner are included in price.31 FAQ of accounts department  What do you mean by TDS? TDA means Tax Deduction at Source  Is TDS different TDS is 10% on commission  What is the service tax on airlines ticket? For domestic air ticket the service tax is . Hotel  What are different types of meal plan and what all things it contains? There are four different types of meal plan that is European plan (EP): in this just the reservation of room is involved in price Continental plan (CP): in this plan room and breakfast is included in price Modified American Plan (MAP): in this plan room.30% and it is applied on service charge. breakfast. breakfast.64% where as for international air ticket it is 1. . lunch/dinner is included in price American plan (AP): in this plan room.24%.

etc that can be sold or reserved. Available rooms: In a hotel. Availability: The current inventory of seats. the number of rooms actually available for use on a given day. cabins. To void. while next to each other. 2. American plan: A meal plan at a hotel or resort in which three meals a day are included in the price. Check-out time. as a reservation. as a check. Bed and breakfast. 1. and so forth. Buffet: A serve-yourself meal featuring several choices in each course. Check-in time. Cancel. Check-out: A procedure whereby a hotel guest formally leaves the hotel and settles his or her bill. Check-in: A procedure whereby a hotel guest is registered as having arrived. Cancellation clause: In a contract. Cancellation penalty: An amount deducted by a supplier from a refund of prepaid funds when a reservation is cancelled. repairs. have no connecting doors. APAI: American plan All Inclusive. Include all three meals and all taxes. . Check-in may require the presentation of payment. Complimentary: Free. sometime referred to as full American plan. reservations.32 FAQ hotels Accommodation: any room sold to a customer Adjoining rooms: Hotel rooms which. Amenities: The facilities and features of a property. a provision which allows for cancellation by one of the parties. To indicate an item has been processed. without charge. usually upon payment of a penalty. the earliest time at which a room will be available. In hotels. the latest time a guest may leave without being charged for another night's lodging. usually a hotel. All inclusive: One price covers all listed elements of the package. In hotels. Basis two: Another term for double occupancy. eliminating rooms not available due to damage. rooms. Sometimes referred to as Full American Plan. or other documentation or identification. B&B: n. AP: American plan is a meal at a hotel or resort in which three meals a day are included in the price.

Twin: A hotel room containing two single beds. double occupancy. Modified American plan: A hotel rate that includes two meals daily. PPDO: Per person. . Tariff: A schedule of fares or prices. apartment. Double occupancy rate: The rate charged when two people will occupy a room. suite. Inclusive rates: Room rates that include tax. MAP: Modified American plan includes breakfast and one major meal and all taxes. includes breakfast and one major meal and all taxes. Accommodations that do not include meals FAP: Full American plan. Double-double. Twin-double: A hotel room with two double beds sometimes called a double-double. In-out dates: Dates on which a guest arrives and leaves. CPAI: Continental Plan includes only breakfast and all taxes. EP: European plan. MAPAI: Modified America Plan. etc economy class. A hotel room with two double beds sometimes called a twin double. usually breakfast and dinner.33 Confirmation: The official acceptance of a booking by the supplier CP: Continental plan includes only breakfast. Invoice: A business document detailing goods or services provided and requesting payment.

Bulk fare: A fare available only when buying blocks of seats. . F: First class Fare: A paying passenger on a plane. D: Business class discounted Domestic airline: An air carrier that provides service within its own country. C: Business class Cancel: To void. Commissions are calculated on the base fare.or three-digit indicators that identify specific airlines in CRS systems. APT: Airline passenger tariff Availability: The current inventory of seats that can be sold or reserved. also called a domestic carrier.34 FAQ for air lines A: First class discounted Airline codes: Specifically. Circle trip. before tax has been added. Add-ons: Extra flight at extra cost Amendment: Changes to your booking. Carrier: Refers to the name of the airline you are travelling. including those that identify airports. B: Coach Economy discounted Base fare: The fare. as a reservation. CT. more loosely. Class: Letter used to book your flight reservation. Code share: Flight operated by another airline. Child: Person 2-11 years. Domestic fare: Fare charged for travel within a country. all such unique indicators. CNL: Cancel. as of an airline ticket. Conditions: Rules pertaining to this air fare. the unique two.

This fare is agreed on by the airlines involved. Q: Coach Economy R: Supersonic . Non-endorsable: No changing of airlines/carriers. Name. Mileage: The amount of miles permitted to be flown on an air fare. Non-refundable: No refund value. P: First class premium Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. Open jaw: Fly into one city and out of another city at no penalty. net rate: The fare after commission. Normal fare: An airline fare for a completely unrestricted ticket. Net fare. OW: one way journey. Inventory: Refers to the number of rooms and specific room types available for sales in a hotel. M: Coach Economy discounted MPM: Maximum permitted mileage. Non-reroutable: No changing of destinations. One-way trip: Any trip for which a return leg has not been booked. J: Business class premium Joint fare: The fare charged for travel that utilizes more than one airline. K: Thrift L: Thrift discounted Nominated carrier: The airline you can fly. No show: This occurs when customer or group has made a confirmed reservation and fails to check in. Reference. the maximum distance you can fly in air miles.35 H: Coach Economy discounted IATA: International Air Transport Association. PNR: Passenger.

as to upgrade a passenger from tourist to business class. as on an airline. usually indicating a discounted fare. Roundtrip: A trip. Surcharges: Extra cost involved. V: Thrift discounted W: Coach Economy premium Y: Coach Economy . Creating two separate tickets for a single journey. R T Fares: Return journey fares. Transit: Stopover and change plane. Ticket designator: An airline code. to a single destination and back. RT: Round trip. Rerouting: Changes to flight routing.36 S: Standard Class T: Coach Economy discounted Reissue: Changes requiring a new ticket to be issued. Split ticketing. Stopover: When you leave the airport for more than 24 hours. STPC: Airline pays for your accommodation at the stopover. Ticket on departure: A ticket that will be picked up by the passenger at the airport. Unrestricted fare: A higher fare for a ticket offering maximum flexibility. usually to obtain a lower fare. TKNO: Ticket number TKTL: Ticket time limit. Ticket stock: Blank airline tickets. Transit visa: A limited-term visa issued solely to allow passage across or through the issuing country's territory. Upgrade: To move to the next higher category. Season: Different times of the year for travel have different fares.

usually to indicate an on-going relationship. CRN Cash refund notice.37 FAQ for travel industry Accreditation: Approval given by various trade associations to a travel agency allowing the sale of tickets and other accommodations. Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. as a tour. ADVN: Advise as to names. Inbound operator: A person or company providing inbound services. Destination: Place to which a person is traveling or a thing is sent. as in tour arrangements. Inclusive tour: A tour package that bundles transportation and lodging along with additional services such as transfers. ADVR: Advise as to rate. All-in: All inclusive. and so forth In-out dates: Dates on which a guest arrives and leaves. sightseeing. or culture of a region. Cultural tourism: Travel to experience the arts or history of a location or travel to immerse oneself in the language. IATA: International Air Transport Association. AVS: Availability status messages. Full service agency location: A branch of an agency that provides customers both reservations and ticketing Inclusive Rates: Rates that include tax. without charge. . Briefing tour: A tour. society. All inclusive: One price covers all listed elements of the package. museum admissions. Complimentary: Free. COD: Cash on delivery. Add-on: Anything optional purchased by a passenger. Incentive travel: Travel that is given to employees as a reward for outstanding performance. usually for travel agents and other industry personnel intended to acquaint them with a new destination or new procedures. Client: A term used for a customer.

Package: A travel product bundling several distinct elements. any company providing travel services to the public. TQM: Total Quality Management TA: Travel agent. no moneys will be returned should the trip be cancelled. may be applied to another trip in many cases.38 Itinerary: The route of travel. a list of flights. In an airline booking. Often used to indicate a trip of seven days or longer. Net amount: The amount due to supplier after the commissions had been deducted. etc. Point of embarkation. Net rate: These are rates with commission deducted at source. a rental car. times. in an itinerary. Rooming list: A list of guest names and room dates for a group. A package is distinguished from a tour by virtue of the fact that it combines fewer elements. referring to travel over land that does not involve an aircraft. Land only: A fare rate that doesn't include air transportation. Non-refundable: Of a ticket. . point of origin: Where a journey begins. such as air travel. Surface: On land. Supplier: In the travel industry. minus a service fee. supplied to the hotel prior to guest arrival. PPR: Passenger profile record. regardless of its purpose. Markup: The sum of money or percentage added to a wholesale or purchase price to arrive at the retail or resale price. Service charge: A fee charged by travel agencies for providing non-commissionable services. Outbound: Referring to the leg of the journey departing the city of origin to the destination or destinations. as opposed to business travel. Leisure travel: Travel undertaken for pleasure. T&E: Travel and entertainment. Also called "personal name record Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. and a hotel. Passenger name record: A file on a computerized reservation system containing all the information relating to a specific booking. MAAS: Meet and assist. The amount of the ticket.

A person with specific knowledge of the travel industry hired on a contract basis to provide advice. guidance. Throwaway: Any item given away for free. host. Tourism: The activity of travel for pleasure. TO: Tour order. Tour conductor: An employee of or contractor to a tour operator who accompanies and is in overall charge of a Tour documents: A packet of tickets. Tour: A travel product in which several elements are bundled together and sold as a unit. vouchers. Travel counselor: An alternate term for travel agent. Transfer: The transportation of a passenger between two points. Tourist: A leisure traveler. and other information sent to a passenger by a tour company. . or services to a company. itineraries. Travel agent: Any person who sells travel products on a commission basis. instructions. Travel consultant: An alternative term for travel agent.39 TAAD: Travel agent automated deduction. Tourist trap: Derogatory term for any attraction appealing to tourists but considered to be in bad taste or to give poor value for the money. Tour operator: A company that assembles the various elements of a tour. Tire kicker: A customer who asks a travel agent for recommendations or quotes but who never actually makes a booking. TAC: Travel agency commission. often included as an element of a tour. either as a way of rewarding a purchase or to attract business. such as from the airport to a hotel or vice versa. or escort by groups. An area of a tourist destination that has become over-commercialized. Travel agency: Usually used in the travel industry to refer to an ARC-appointed storefront retailer. Ticket: A formal travel document representing a contract between the traveler and the supplier. Through fare: Fare to a foreign destination reached via a gateway city. Tours typically involve the use of a guide.

XO: Exchange order. more frequently.40 Travel partner: A travel supplier that participates in a frequency marketing program operated by another travel supplier. any journey of more than 100 miles from a person's home. a stamp in a passport authorizing the bearer to visit a country for specific purposes and for a specific length of time. ADR: Average daily rate. Trave log. Wholesaler rate: A non-commissionable rate for a product such as a hotel room that is extended to tour operators and packagers. travelogue: A documentary film or video extolling the attractions of a specific travel destination or group of destinations Trip: In the travel industry. a tour operator. Visa expediter: A person or company charging a fee to procure visas another travel documents Visa support: Any documentation. such as a letter of invitation from an approved organization or a receipt for confirmed bookings. any supplier of travel products or services. when validated by a travel agency. Accountable manual documents: Blank ARC ticket stock used to hand-write tickets. . Accountable document: Any piece of paper that. has a monetary value and which must be accounted for to the ARC. regardless of whether an overnight stay is involved Vendor: In the travel industry. FAQ Accounts Account Executive: Person responsible for management of office. required by a foreign government before a visa will be issued. Wholesaler: Any company that sells to retailers as opposed to the general public. Weather tourist: A person who travels to view meteorological events such as hurricanes and tornadoes. Visa: A document or.

Depreciable asset: Any property owned by a business that is subject to depreciation for tax purposes.in/mice.mysiatravel. over a period of time. CRN Cash refund notice.html http://www.com/Faqs-on-tours. a deduction taken to account for the decline in value of assets. Net rate: These are rates with commission deducted at source. such as machines used in a business.aspx http://www.personal-assistant-tips.jsp . Net amount: The amount due to supplier after the commissions had been deducted. Fortnight: A period of two weeks Invoice: A business document detailing goods or services provided and requesting payment. Used to offset the cost of acquiring the asset. TAC: Travel agency commission.41 Commission: A percentage of a sale price paid to a salesperson as payment for making a sale.com/faq/tits.pdf http://www. Service charge: A fee charged by travel agencies for providing non-commissionable services.corporatetravel. References Internet http://www.com/support-files/corporatetravelplanningchecklist.resavenue. Depreciation: In taxation. Net profit: Profit after all expenses has been taken into account.co.

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