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SUMMER INTERNSHIP FROM (01-06-2011 TO 31-07-2011) COMPANY NAME: CLICK2TRAVEL.IN
SUBMITTED BY: GAURAV KATHAIT MBA (TOURISM AND HOSPITALITY) ROLL NO: A-23 Section: RR1001 REG NO: 11013600
SUBMITTED TO: Anjali Khanna(HOD)
Table of content
1. 2. 3. a. b. c. d. 4. a. b. c. 5. 6. 7. 8. 9.
Acknowledgement Overview of India tourism industry. Different sectors of tourism industry in India Tourism and hospitality industry Structure of the industry Tourism policy Other government initiatives Future outlook Medical tourism industry Rural tourism industry Eco tourism industry Travel industry Forms of travel Tour operator Inbound tour operator Job of domestic tour operator
10. Sources of income of a tour operator 11. Outbound tour operator 12. Check list for International Tourist a. b. c.
At the time of reservation Visa FOREX
13. Corporate travel a.
Corporate travel check list
14. MICE (Meetings, Incentives, Convocation and Events)
3 a. b.
Organizers check list Meeting and Events check list
15. Introduction to company 16. Company’s profile 17. The management 18. Mission, Vision and Values 19. Unique selling point 20. Services 21. Procedure for hotel reservation 22. Research methodology a. b. c. Objective Scope of study Facts and findings
23. Frequently asked questions
ACKNOWLEDGEMENT First of fall I would like to thank the Director of Click2Travel.in for giving me the opportunity to do my two-month project training in his esteemed organization. I am highly obliged to Mr. Siddharth Jain for granting me to undertake my training at Click2Travel.in.I express my thanks to all team members under whose able guidance and direction, I was able to give shape to my training. Their constant review and excellent suggestions throughout the project are highly commendable.
Introduction to Indian tourism industry Indian Tourism Industry is the major service industry in the country. The prime authority for the development, management and promotion of tourism industry in India is the Ministry of Tourism which also runs the Incredible India Campaign.
Overview of India Tourism Industry Tourism in India contributes around 6.23% of the national GDP and is responsible for generating 8.78% of the overall employment in India.
As of 2008, the Indian tourism industry generated about US$ 100 billion and around US$ 275.5 billion of revenue is expected to be generated by 2018.
The growth rate has been expected to be 9.45% annually.
Figures of 2009 indicate that around 5.11 million foreign tourists visited India that year, mostly coming from the USA and UK and domestic tourism touched high figures of 650 million. The highest share was taken by the states of Andhra Pradesh, Uttar Pradesh and Tamil Nadu.
5 Rajasthan. Indian hospitality industry's excellent growth has been primarily due to the following reasons Strong GDP performance Developing stronger ties with nations all across the world Encouraging foreign investment Structure of the Industry . Maharashtra. Tamil Nadu. Different Sectors of Tourism Industry in India the different sectors of the Indian Tourism Industry are enlisted below: Tourism and Hospitality Industry A brief: The Indian Tourism Industry has registered a remarkable growth both in the volume of foreign tourists and the overall revenue compared to the International Tourism Industry. State Governments. It collaborates with various Central agencies. The Ministry of Tourism formulates and regulates the national policies for the promotion of the tourism sector. Union Territories and thus promotional policies and programs for the tourism sector are defined. Delhi and Uttar Pradesh remain the favorite destination among the tourists. The World Travel and Tourism Council (WTTC) have counted India and China as among the fastest growing tourism industries over the span of next 10-15 years.
The Hotel sector has registered a faster growth than the GDP since the last few years. Medical Tourism Industry This is one of the highly growing sectors of the Indian Tourism Industry. Kerala. Future Outlook The hotel sector is expected to register a positive growth in the next few years. Advantages India offers the following advantages when it comes to medical treatment and facilities: The treatment costs are comparatively 30% lower to that of Western countries and also the cheapest in South-east Asia. 8. Government of India to be developed as tourism hubs. . Gujarat. With years passing by India is becoming a top priority for medical tourism. It contains the following policies Target tourism as a major sector for economic growth Focus on domestic tourism Position India as a global brand for tourism Develop integrated tourism circuits Tourist friendly visa process Tax rates rationalization in the hospitality sector Immigration services Other Government Initiatives 31 villages have been recognized by the Ministry of Tourism. Maharashtra. The Government of India is expecting to generate Rs. The states of which the villages have been identified are Himachal Pradesh. Madhya Pradesh. Sikkim. Assam. Atethie devo bhava: (guests are equal to God) this policy by the Government aims to make the common people aware who come in contact with the tourist.500 billion to GDP by 2020. Rajasthan and West Bengal. Incredible India: Under this policy the Government carries out its promotional activities through various marketing programs. Tamil Nadu. Karnataka. Orissa. as it provides quality health treatment at cheaper costs compared to the treatment costs in the USA and other developed nations.6 The hotel industry is an important division of the Tourism Industry. Tourism Policy The National Tourism Policy was prepared in the year 2002. Bihar.
Future Estimates for the Medical Tourism Industry This sector has immense potential and by 2012. Rural Tourism Industry Rural tourism industry reflects the rural civilization and culture followed in rural India which is rich in arts and crafts. Gujarat and South India every year. spirometry. and a full range of Assisted Reproductive Technology (ART) services. Full body pathology. such as IVF. audiometric. innumerable tourists across the seas visit the villages in Rajasthan.3 billion has been estimated to come up. 9. make it a Rs. coronary risk markers. cosmetic treatments and many others. a business of $2. 2D echo Color Doppler. Chest X-ray. Spiritual Tourism Industry India has numerous spiritual destinations which makes India a hot spot for spiritual tourism industry. handicraft exported amounted to about INR4 million in the year 2009. The sector is expected to generate an annual growth of 30%. Alone from Rajasthan.5 million for the project. body fat analysis. comprehensive physical and gynecological examinations. Spiritual tours organized for the tourists all across the country give the tourists an insight into the religiously rich culture of India. orthopedics. It has the prime objective of promoting tourism by maintaining the nature as it is and promoting the conservation of wildlife and their habitats. Infertility treatments cost almost 1/4th of that in the developed countries and services include modern assisted reproductive techniques. in transplants.7 The medical staff. gold standard DXA bone densitometry.500-crore industry by 2015.Tourism is a very responsible form of tourism which encourages sustaining ecological balance and also leading to ecological development. doctors etc have a good command over the English language which makes it easier for the tourists to communicate with them Indian hospitals offer excellent medical facilities in cardiology. cancer risk markers. Eco-Tourism Industry Eco. This sector has got quite a high number of tourists specially those who have an attraction for the rural ways of life. which has given US$ 2. joint replacements. as reported by the Confederation of Indian Industry (CII). high strength MRI etc are some of the medical services offered in India. which will. Even without any promotional programs for developing rural tourism. . 12 lead ECG. Tourism projects have been launched by the Union Tourism Ministry in collaboration with the UNDP.
Road. road. The travel sector covers the following sectors Transportation services (Rail. However it is still used for small trips and leisure cruises. Road travel: It is the most popular form of travel and includes various modes such as personal automobiles. Travel services (transfer to and from the destination). transit trains and high speed long distance trains. due to its speed and coverage. Ship. Rail travel: the popular forms of rail travel include inter-city trains. buses and taxis. Travel operators are mainly of two kinds that is Inbound tour operator (domestic tour operator) Outbound tour operator Inbound tour operator An inbound tour operator is simply a company that makes travel arrangements for arriving tourist from other countries or tourist from within the country. Accommodations along with meals if necessary. tours of the areas. The elements of tours consist of. Air Travel: It is the most popular form of international travel. air).8 Travel industry The travel industry caters to recreational. Tour operator A company that assembles the various elements of tours is known as a tour operator. . Travel (rail. meals etc. Airways) Hospitality services (including accommodation in hotels and resorts) Destination Forms of travel Ship travel: Sea travel has largely been replaced by faster means of travel such as automobiles and airplanes. sea. airport transfer. Sightseeing. leisure and business travelers. These can include hotel reservation.
You are an outbound tour operator if you make arrangements for people who want to visit some other country. let us say that you are a tour company that is located in India. For example let us say that you are a tour company that is located in India. After this he coordinates with his counterpart: The Agent at the destination and work out the cost inclusive of all the necessary elements of the tour. Outbound tour operator An outbound tour operator is a company which makes travel arrangement for the people of their country to some other country. tours of the areas. meals etc. Outbound Tour operator in India takes the requirement of a customer in detail . Commission from hotels can vary according to the hotel policy. Short listing of hotels according to the client requirement. Commission from sales (not much these days from airlines). These are the tours booked by the companies for their employees through tour operator. etc on your behalf. etc). Duration of Travel. Such as the Destination selection. The Outbound Agent in India confirms all the arrangement of as per the itinerary with the destination tour operator. Commission from package tour holidays. and then makes a detailed itinerary. Incentive packages. Type of Accommodation. Job of domestic tour operator Identify itinerary (it include everything from sightseeing. After that he sends the package detail to you that is hotel cost.9 For example. The tour operator of the destination country negotiates the rate with the hotel. Interest. These can include hotel reservation. road. No of adults and children traveling etc. airport transfer. air). travel agency. You are an inbound operator if you make arrangements for people who are arriving in India for a visit. sea. transportation cost etc. In outbound tours two or more tours operators are involved. . Sources of income of a tour operator Service charge. Help in arranging transportation for the client (rail. accommodation. Once the client has agreed for the package. That is to say that one tour operator is of the company from where the tourist belongs and the other where the tourist wants to visit. then the Tour operator customize and pass on the package detail to the client by adding up his margin in it.
hotel accommodation. fares and hotels ratings and accommodations. tourist attraction and recreation. required papers (passports. Make arrangements for transportation. visa and certificate of vaccination) and currency exchange rates to international travelers. Provide information on custom regulation. To collect information on departure and arrival time. . car rentals. restaurants. Advice on weather conditions.10 Work of a travel agent Give advice on destination. tours and recreation.
and if we can offer him hotels/ transfers/ Forex / travel Insurance. if he is only buying tickets from us. In view to provide Best of Services. then we should also ask him where he is going to stay. Visa Status – Check if there is enough time available to obtain Visa. E.g. Check on the Travel Insurance requirements. Special Request and advise him on Change/Refund/No-Show Clauses. Take complete name. Names given by client should match the name as on their respective passports.11 Check list for international tourist Operational Guidelines . A Child should have name of the accompanied parent on his/her passport. Example Mr. Inoculations. Travel insurance. you must check on Seat /Meal Request. you must check and offer on the services he is not buying from us.Satinder Singh Check Validity – In most cases passport should be valid for at least six months from the date of departure from the destination country. . In view to generate additional revenue. Forex.International At the time of reservations.
Norway. different regulations apply. and Australia have stringent norms. The 15 Schengen countries are: Austria. Netherlands. If it’s Schengen Visa. designation. Check Nationality . Foreign Exchange endorsement / Copy of Credit cards. you may enter one country and travel freely throughout the Schengen zone. Luxembourg. Italy. purpose and duration of visit. Countries like USA. Portugal. UK. France. Denmark. Finland. (OR) * Please Log on to Visa pages online to find out details. . so take care when dealing with such itineraries. Greece. Spain and Sweden. Detailed Tour Itinerary. Income Tax paper for the last 3 years. Canada.12 Visa There should be enough pages available for Visa (2 pages for one visa required) Check the Passport’s Place of Issue – as embassies do not accept applications of passport issued out of their region. Belgium. Germany. Medical Requirements : *As Applicable Visa Fee Time Taken : *As Applicable : *As Applicable * Please check directly from Embassy or its website for correct info. ensure you apply visa to the country of first port of arrival. Covering letter from the applicant on company's / personal letterhead stating his name. Standard Documents required Passport with validity of more than six months. Tour Confirmation & Hotel Confirmation. 1 Visa application form duly filled in and signed. Iceland. 2-4 recent passport size color photographs with white background and on Kodak paper only.If passport holder other than Indian. Original Bank Statement for the last 6 months. With Schengen visa.
so please check from your Bank/ Forex Dealer. What is Buying Rate? Rate at which the Bank or Forex Dealer buy currency.10. What is Selling Rate? Rate at which the Bank or Forex Dealer sell currency. . please check requisite documents including passport size photographs to be carried along. Always check the current rate of Exchange before you accept the payment. There is lot of duplicate currency floating in the market. FOREX Always advice passenger that the payment due would be calculated as per ROE on the date of payment made. then to safeguard yourself. If not able to identify them. Example 1USD = INR 45. so be careful when accepting currency notes.13 In case passenger availing Visa on arrival. Example 1USD = INR 46. note down number of each currency note.85. TC / Cash currency rates may differ.
There are basically four expense categories for corporate travel. Export license(s) Find out if a trade license/permit is needed. Remember that an inoculation certificate may be required when applying for a visa. Visas Check the embassy/consulate’s website for visa requirements. instructions and forms. Inoculations Make sure inoculations are completed as soon as possible because inoculations can take several weeks to become effective. Both passports will be simultaneously valid. or use the Link below to find visa requirements by country. Consider obtaining a second passport for convenience if the traveler is a frequent flyer.14 Corporate Travel Corporate travel is the people travelling for purpose related to work from one country to another or from one place to another within the country. Which are as follows? Airlines expense Hotel expense Food and beverages expense Transportation expense CORPORATE TRAVEL CHECKLIST Travel Advisories Check for travel advisory warnings before booking flights. Health Advisories Passport Check validity of traveler’s passport – passports should be valid for at least 6 months after date of arrival in destination country. .
. compare prices using a flight comparison website like Expedia. Translator/escort Check with the applicable tourist board for translators/escorts Hire car Find out what type of hire car the traveler prefers (subject to travel policy). insurance requirements Find out if chauffeur drive is required because of country regulations Verify location of collection/drop off point Find out if corporate vouchers are available Find out if maps are provided Taxis/Courtesy Car Note pickup time and exact location of collection point If driver will be carrying a sign. and air miles details. breakdown cover. Wi-Fi. standard. keep a record of traveler’s registration no. etc) Specify smoking/non-smoking preference Check if customer parking is available Note booking reservation number Send traveler's flight details to hotel upon confirmation Request that the room is held for late arrival (arrival after 1800 hrs). and any extras such as satellite navigation. luggage capacity.15 International Driving license Find out if an international driving license/permit is required. single occupancy double. garage. Note the driver’s mobile number Trains Note train times Obtain train tickets Find out if seat reservation is required Find out if connecting train(s) leave from the same station Get directions from station to venue Driving/Car parking If possible. incoming/outgoing fax/voicemail) Specify the type of room required (i. Obtain tickets/boarding pass in advance if preferred Hotel Check hotel reviews Make sure the hotel has service amenities (i.co. . find out what the sign will say. if applicable.e. manual/automatic. mechanic. Flights Compare prices using a flight comparison website Check travel policy for traveler's approved class of travel Before booking. air conditioning.uk Be aware of time zone impact on date/time of arrival Check traveler’s seating preference.e. make and model of car. dietary requirements.
provide traveler’s registration no.. Health insurance cover Make enquiries about health insurance Spending Money Worldwide Restaurant Search Itinerary Include the following details Name and location of airport Date of travel. hire car pickup/drop off location Details of local currency and suggested daily budget . Timing/location of meetings and entertainment Name and telephone nos. address. fax no. station. flight nos. of overseas contacts Hire car collection/drop off time. hotel.16 Check if international breakdown cover required? Find out if you need to reserve a parking space If parking is arranged at client’s premises. reservation no. make. check-in times. model and color of car. contact details. advice on local etiquette Extra copy of the itinerary for his household Contact details of others travelling to the same meeting Area map (Google maps) and map/directions to venue. phrasebook. envelopes) Business cards (with reverse side in country specific language) Meeting papers Weather report for week ahead Advice on dress code for events ‘Hints for Exporters’ booklet Hardcopy of diary for the travel period Photocopy of passport/important docs/credit cards Country specific information. Taxi pickup times. for all arrivals and departures Hotel arrival time. platform. room reservation no. guidebook. company name. compliment slips. address.. Travel Pack Passport Inoculation certificate Flight Tickets/boarding pass Hotel booking reservation number Travelers cheques Car rental voucher Train tickets Insurance documents Stationery (headed paper.. flight times. Airline terminal no. contact/account details (name written on sign) Train times. telephone no. rail enquiry desk no. name.
Unlike the other types of MICE tourism. MICE tourism usually consists of a well planned agenda centered on a particular theme. rather than professional or educational purposes. and Exhibitions. often several years. MICE tourism is known for its flawless planning and demanding clientele. MICE are used to refer to a particular type of tourism in which large groups planned usually well in advance are brought together for some particular purpose. Incentive tourism is usually conducted purely for entertainment. Incentives. such as a hobby. This process of marketing and bidding is normally conducted well in advance of the actual event.17 MICE = Meetings. MICE tourism is a specialized area with its own trade shows (IMEX) and practices. or a job well done. Conferences. perhaps with the exception of Incentives. or an educational topic. . MICE events are normally bid on by specialized “convention” bureaus located in particular countries and cities and established for the purpose of bidding on MICE activities. Incentive tourism is usually undertaken as a type of employee reward by a company or institution for targets met or exceeded. The acronym MICE are applied inconsistently with the “E” sometimes referring to Events and the “C” sometimes referring to Conventions. Most components of MICE are well understood. a profession.
Conventions: A gathering of people to meet and discuss similar issues and activities in a large setting. The source of income is by charging 5% to 10% on the total bill. . Exhibitions: An event design to bring together people in the specific industry or closely related industry to come together to show case their product or services to a group of attendees.18 Meetings: it is designed to bring to bring people together for the purpose of exchanging information Incentives: It is a trip that is planned by a company to reward their employees for outstanding services in their desired field.
acoustics.19 Organizer’s checklist Location • • Accessibility: is the meeting location easy to reach? Environment: comfort. spaces for group work. accommodation? Can you move from one space to another conveniently and quickly? Soundproofing. atmosphere. is the projector bright enough. lunch. auxiliary spaces. with their own cars or is their transportation specially arranged? Facilities • • • What kind of facilities will you need: main meeting room. ease of concentration Nature of the event • • • Is the event one-off or a series of events? Calm of nature. experiences or an urban meeting? Homely and cozy or classy and stylish? When planning your schedule • • Will your guests arrive from near or far? Will they arrive by public transport. furniture. air conditioning. dinner. will you need cameras and screens? . technology Furniture • • • • • • • Short informative sharing event or information bulletin: rows of chairs All-day seminar or longer: classroom set up (tables and chairs) Training or workshop: group work tables (4–6 people per table) Meeting: conference table (max 20 people per table) Training event or meeting: U-shaped table Evening event or get-together: cocktail set-up (buffet and bar tables) Festive dinner party: banquet setting (8–12 people per table) Technology • Take note of the size of the space: is the PA loud enough. exhibition.
luxury? Trends • Decoration and presentation: neutral.20 • • • • Visual aspects: lighting technology. heating. materials. suspended items and installations. seasonal. personal security arrangements (for speakers or participants) Information Security: spaces. make an impression. status What is the aim of the catering: to satisfy hunger. air conditioning. video recordings? Will you require professional help with planning or technical support during the event? Catering • • • • • Nature of the event: working meeting or a party? Participants: gender. nationality. visual planning and projectors. standards for the operations Responsibility of the meeting location: recycling. or encourage guests to stay longer? Timing and schedule: how hungry are the participants. quality of technical execution Required IT solutions: open/closed network. own staff and meeting location staff Quality and responsibility • • Quality of the meeting arrangements: quality standard certificates. webcasting and recorded files Are you looking for interaction: voting facilities. security officers. access control Personal safety: first aid. and how much time do you need to reserve for eating? What message do you want to convey: health-consciousness. lighting . following a theme or a corporate image? Security • • • Security of the site: fire safety.
Can you be flexible on dates? Where do you want it to take place? (Consider parking. When do you want it to take place? (Remember to check dates for other events).21 Meeting & Event Check List For Big Meetings & Events At the very start Define The purpose and objectives of the meeting . transportation. What will the guests/delegates gain from participating? Who will be the members of the planning group/event committee? Who is the decision maker(s)? Who will be there to help on-site? What do you want to happen? (Work out a preliminary program/agenda).to you. of guests/delegates. (Develop a relevant media contact list)? Do you need to insure the event? Determine Preferred dates. No. How long would your event be? Do you need to attract guests/delegates by PR.)? Whom do you want to attend? Estimate no.).. seating format and size of meeting rooms and other facilities needed each day (incl. . accessibility for disabled etc. And available optional dates. What is your budget? (Can you get extra funds if needed? Could you get sponsors. times).
lunches. stage). Any other relevant information. Book the event venue(s) and main services Consider the need for printed material and prepare a timeline for producing it. Budget.22 Need for breaks. When you need the offer. Type of guests/delegates. Invite speaker Prepare invitations. No. Inspect the considered event venue(s). State your preference packages &/or itemized rates. receptions etc. A rough draft of the program. Allow the guests/delegates to note their individual requirements (dietary. Consider the offers received: Which facilities will best accommodate your event? Which will best live up to the expectations of the guests/delegates? Who will be the best partner to work with? Which venue best meets your budget. dinners. .g. smoking etc. Any special requests (e. exhibition.) on the response form. and standard of bed rooms each day.
of meetings rooms. Finalize of printed material production. Order gifts and amenities. Confirm guests/delegates participation.g. Remember to note special requests (VIPs etc.). for copying/production of handouts). . Order signs and printed material. (Updating minimizes your cancellation/reduction costs). Check and order speakers' technical equipment requirements. Consider the unexpected.23 3 months prior to the event Update your reservation (no. guests/delegates etc. Start preparing a scenario (to do list with responsible persons assigned).). Prepare your event budget. Hold a pre-event meeting with your venue contact to go through the programmed. Send rooming list to the hotel. Check and order speakers' for transportation requirements. bed rooms. 1 month prior to the event Choose and confirm catering and menus Check development of speakers presentation (Remind speakers of presentation due dates. what happens if one of your speakers falls sick?) + prepare contingency plans Invite guests/delegates. Check budgets from similar meetings to ensure that all is included. Prepare press release for your event. (E.
Advise the event venue (and other relevant suppliers). Send out your event press release. contact telephone list etc. Confirm all deliveries and pick-ups.and get a good start! 1 hour before event Check all event rooms. Call up contacts to get confirmation of coverage.just in case. Check and order speakers' technical Prepare a master copy of all your printed material to bring with you . Make sure that all greeters. Aim at getting to bed early . Prepare a staff briefing kit (programmed. Prepare name badges. briefed and ready to go During the event Relax. scenario. Upon arrival at the venue / 1 day before event Hold a pre-event meeting with your venue contact to go through the programmed. Personally check that all material has arrived and is in good condition. smile and have a great event! After the event . If you are using your own AV. are on-site. check that it functions and that you have all necessary cords.(advise the hotel to expect the material) Make arrangements to return material to your office after the event.). who has the authority to sign bills and order any extras.24 One week prior event Send material to arrive at the hotel 48 hours before your arrival. plugs etc. helpers etc.
Pay the invoices from suppliers.25 Meet with your venue contact to review the event. sponsors. Check the invoice. Fill out the event evaluation form. Make notes for the next event. Send thank-you notes to the speakers. staff etc. (Present you feed-back and feedforward). .
in is an IATA recognized agency in India. groups and corporate events organized along with both air and ground transportation reservation done. being effectively maintained wit telephone. Siddharth Jain. Company’s Profile Click2travel. They assist the customer in making their package tours according to their requirement.in is located in Darya Ganj. The office is well equipped with the external and internal communication system. Beside that they also assist their customer in booking the hotel of their choice and try to provide the best alternative choice to the customer. . It is run by a team of young and energetic professionals fully conversant with modern day’s travel trade and its practices that have background with various travel agencies.26 Introduction to the company Click2travel. New Delhi. Click2travel. and computer networking and computer reservation system to meet up the demand of their clients. They act as a facilitator in getting tours. internet. They provide their customers with complete travel solution. fax. The office of Click2travel.in one of the India’s travel company was started in 2008 by Mr.in is an online travel company catering to the travel as well as to the hospitality industry.
Stores & Super markets. Air Sahara & Journey mart.in has passionately created an online travel service Click2travel. the founder of Click2Travel. They are our technology partners. Shalini has been in the industry for 11 years and has worked with multi-nationals like Holiday Inn. Kamyab InfoTech PVT Ltd Click2travel.in her team is constantly striving for a 99% client conversion rate. sales or business development. He is well versed with the challenges that the world of hospitality has to offer. Shalini started a successful offline Tour Operator Company in the Year 2004. Shalini Jain . which in turn brings in a more than 100% satisfied customer that keeps coming back with all their travel needs and plans.27 The management Siddharth Jain . Financial Institutes.Director She has vivacious personality full of positive attitude and proficient in nature. BTI Sita. Neeraj Jain. Siddharth is skilled in all fields of the trade. . IT Companies & Travel Companies. headed by Mr. Siddharth has an impressive knowledge of the field which he has gained over a decade and work credits with companies like Carlson Wagon Lit.in. A thorough professional and a perfectionist. which provides us e-business solutions and application management services to keep our operations sailing smoothly. be it operations.in is developed through Kamyab InfoTech. She is the operational head of Click2Travel. American Express and Carlson Wagonlit. Their industry experience extends to providing solutions to several key industries such as the Banks. American Embassy Travel Management Centre. Kamyab InfoTech is IT Solution Company based in New Delhi and Mumbai. Retailer.Founder Director Siddharth Jain.
Vision: To be among the top travel agency in the country. corporate.in is a coming up Travel Company in India which provides its client with a wide range of services. tour packages. Communication route is simplified. The company also organizes group tours and tries to give its customer the best value of their money. Values: To create value for guest. The cost effective and well organized tour packages are sure to satisfy their customer. Hotel reservation services Leisure trips Luxury Cruises Tour packages within India Tour packages outside India Car rental services Corporate/incentive tour Airlines deals Tailor made vacations Religious tours Conferences and incentives . Vision and Values Mission: To push the leading edge of travel and give the added value of services to our guest. Services Click2travel. incentive tour packages etc. be ethical and trust and respect each other Unique Selling Point To customized travel packages as per client requirement.28 Mission. To make hotel reservation according to the customer will. They try to keep their client with updated information about the hotel reservation. The company ensures that their customer is offered with the best of the Hospitality.
Typically. Also ask if the rate is inclusive of tax or they are extra. After that give the best hotel reservation price to the client and once he/she has confirmed the booking ask him to message the conformation on yours email id. Also ask for extra bed cost if required. Greeting the person and asking his or her name.29 Procedure for hotel reservation Call at the hotel room reservation. If the rooms are available ask for the various packages that are offered by the hotel along with their rates. Then ask for the Travel Agent Commission. If the travel agent has a tax deduction certificate then 10% tax would not be deducted from the travel agent commission where as if they don’t have it then the hotel deduct 10% amount from the agent commission. After all this is done say thank you. . Ask for the child policy of the hotel. agents receive a 10% commission on booking in hotels where as it can vary depending upon the hotel policy. Check the availability as per the client requirement.
Facts and Findings The company mainly deals in outbound tours. hotel booking and Airline reservation and how to organize and modify the plan according to the customer need.in as a trainee I got to learn how to make itineraries. I got to work on the room reservation for our client. Scope of study While working with Click2trave. Also in the beginning of my training I got to work on a project luxury resort which is going to open at the region of Dehradun the capital of Uttrakhand. Company also deals in hotel booking and air deals. . How to make itinerary and to modify it according to the customer need. The company also deals in group tour. to do air ticket billing on Yatra software and to handle the customer queries. The company also has tailor made packages for its clients.30 Research Methodology Objective To understand what customer wants in their tour packages.
lunch and dinner are included in price.24%. lunch/dinner is included in price American plan (AP): in this plan room. breakfast. Hotel What are different types of meal plan and what all things it contains? There are four different types of meal plan that is European plan (EP): in this just the reservation of room is involved in price Continental plan (CP): in this plan room and breakfast is included in price Modified American Plan (MAP): in this plan room. What is VISA service tax charge and how it is applied? VISA service tax charge is 10.64% where as for international air ticket it is 1. breakfast.30% and it is applied on service charge. .31 FAQ of accounts department What do you mean by TDS? TDA means Tax Deduction at Source Is TDS different TDS is 10% on commission What is the service tax on airlines ticket? For domestic air ticket the service tax is .
repairs.32 FAQ hotels Accommodation: any room sold to a customer Adjoining rooms: Hotel rooms which. Availability: The current inventory of seats. usually upon payment of a penalty. while next to each other. eliminating rooms not available due to damage. Cancel. Check-in time. the earliest time at which a room will be available. etc that can be sold or reserved. Cancellation penalty: An amount deducted by a supplier from a refund of prepaid funds when a reservation is cancelled. without charge. Buffet: A serve-yourself meal featuring several choices in each course. reservations. Check-in: A procedure whereby a hotel guest is registered as having arrived. 1. rooms. a provision which allows for cancellation by one of the parties. as a check. To void. Bed and breakfast. Amenities: The facilities and features of a property. as a reservation. Check-out: A procedure whereby a hotel guest formally leaves the hotel and settles his or her bill. sometime referred to as full American plan. the latest time a guest may leave without being charged for another night's lodging. In hotels. American plan: A meal plan at a hotel or resort in which three meals a day are included in the price. or other documentation or identification. have no connecting doors. Check-out time. Check-in may require the presentation of payment. 2. In hotels. All inclusive: One price covers all listed elements of the package. the number of rooms actually available for use on a given day. Cancellation clause: In a contract. . Complimentary: Free. To indicate an item has been processed. Include all three meals and all taxes. Basis two: Another term for double occupancy. and so forth. B&B: n. usually a hotel. AP: American plan is a meal at a hotel or resort in which three meals a day are included in the price. cabins. Sometimes referred to as Full American Plan. APAI: American plan All Inclusive. Available rooms: In a hotel.
In-out dates: Dates on which a guest arrives and leaves. EP: European plan. etc economy class. Double-double. Twin: A hotel room containing two single beds. usually breakfast and dinner. A hotel room with two double beds sometimes called a twin double. Twin-double: A hotel room with two double beds sometimes called a double-double. .33 Confirmation: The official acceptance of a booking by the supplier CP: Continental plan includes only breakfast. Tariff: A schedule of fares or prices. Modified American plan: A hotel rate that includes two meals daily. includes breakfast and one major meal and all taxes. double occupancy. Double occupancy rate: The rate charged when two people will occupy a room. Invoice: A business document detailing goods or services provided and requesting payment. MAPAI: Modified America Plan. Inclusive rates: Room rates that include tax. CPAI: Continental Plan includes only breakfast and all taxes. suite. MAP: Modified American plan includes breakfast and one major meal and all taxes. Accommodations that do not include meals FAP: Full American plan. PPDO: Per person. apartment.
F: First class Fare: A paying passenger on a plane. as of an airline ticket. before tax has been added.34 FAQ for air lines A: First class discounted Airline codes: Specifically. Child: Person 2-11 years. D: Business class discounted Domestic airline: An air carrier that provides service within its own country. more loosely. also called a domestic carrier. C: Business class Cancel: To void. CT. Class: Letter used to book your flight reservation. Conditions: Rules pertaining to this air fare. Carrier: Refers to the name of the airline you are travelling. APT: Airline passenger tariff Availability: The current inventory of seats that can be sold or reserved. as a reservation. B: Coach Economy discounted Base fare: The fare. CNL: Cancel. the unique two. Circle trip. Commissions are calculated on the base fare. all such unique indicators. Add-ons: Extra flight at extra cost Amendment: Changes to your booking. Bulk fare: A fare available only when buying blocks of seats. Domestic fare: Fare charged for travel within a country.or three-digit indicators that identify specific airlines in CRS systems. Code share: Flight operated by another airline. . including those that identify airports.
M: Coach Economy discounted MPM: Maximum permitted mileage. OW: one way journey. J: Business class premium Joint fare: The fare charged for travel that utilizes more than one airline. Name. K: Thrift L: Thrift discounted Nominated carrier: The airline you can fly. net rate: The fare after commission.35 H: Coach Economy discounted IATA: International Air Transport Association. No show: This occurs when customer or group has made a confirmed reservation and fails to check in. Normal fare: An airline fare for a completely unrestricted ticket. Non-endorsable: No changing of airlines/carriers. PNR: Passenger. the maximum distance you can fly in air miles. Q: Coach Economy R: Supersonic . This fare is agreed on by the airlines involved. Reference. Open jaw: Fly into one city and out of another city at no penalty. P: First class premium Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. Non-refundable: No refund value. One-way trip: Any trip for which a return leg has not been booked. Non-reroutable: No changing of destinations. Net fare. Inventory: Refers to the number of rooms and specific room types available for sales in a hotel. Mileage: The amount of miles permitted to be flown on an air fare.
Transit visa: A limited-term visa issued solely to allow passage across or through the issuing country's territory. Split ticketing. Ticket on departure: A ticket that will be picked up by the passenger at the airport. TKNO: Ticket number TKTL: Ticket time limit.36 S: Standard Class T: Coach Economy discounted Reissue: Changes requiring a new ticket to be issued. Season: Different times of the year for travel have different fares. Roundtrip: A trip. Creating two separate tickets for a single journey. Ticket designator: An airline code. as on an airline. Ticket stock: Blank airline tickets. Surcharges: Extra cost involved. RT: Round trip. usually indicating a discounted fare. Rerouting: Changes to flight routing. usually to obtain a lower fare. R T Fares: Return journey fares. Upgrade: To move to the next higher category. to a single destination and back. V: Thrift discounted W: Coach Economy premium Y: Coach Economy . Stopover: When you leave the airport for more than 24 hours. as to upgrade a passenger from tourist to business class. Unrestricted fare: A higher fare for a ticket offering maximum flexibility. Transit: Stopover and change plane. STPC: Airline pays for your accommodation at the stopover.
usually to indicate an on-going relationship. AVS: Availability status messages. or culture of a region. ADVN: Advise as to names. Full service agency location: A branch of an agency that provides customers both reservations and ticketing Inclusive Rates: Rates that include tax. . usually for travel agents and other industry personnel intended to acquaint them with a new destination or new procedures. society. without charge. COD: Cash on delivery. Incentive travel: Travel that is given to employees as a reward for outstanding performance. Destination: Place to which a person is traveling or a thing is sent. as a tour. All-in: All inclusive. sightseeing. Complimentary: Free. IATA: International Air Transport Association. as in tour arrangements. CRN Cash refund notice. ADVR: Advise as to rate. Briefing tour: A tour. and so forth In-out dates: Dates on which a guest arrives and leaves. Inclusive tour: A tour package that bundles transportation and lodging along with additional services such as transfers. Client: A term used for a customer. Add-on: Anything optional purchased by a passenger. All inclusive: One price covers all listed elements of the package. Cultural tourism: Travel to experience the arts or history of a location or travel to immerse oneself in the language. museum admissions.37 FAQ for travel industry Accreditation: Approval given by various trade associations to a travel agency allowing the sale of tickets and other accommodations. Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. Inbound operator: A person or company providing inbound services.
Leisure travel: Travel undertaken for pleasure. regardless of its purpose. Rooming list: A list of guest names and room dates for a group. Markup: The sum of money or percentage added to a wholesale or purchase price to arrive at the retail or resale price. referring to travel over land that does not involve an aircraft. Often used to indicate a trip of seven days or longer. Net rate: These are rates with commission deducted at source. any company providing travel services to the public. etc. The amount of the ticket. times. Net amount: The amount due to supplier after the commissions had been deducted. in an itinerary. Non-refundable: Of a ticket. a rental car. MAAS: Meet and assist. no moneys will be returned should the trip be cancelled. supplied to the hotel prior to guest arrival. Supplier: In the travel industry. Package: A travel product bundling several distinct elements. TQM: Total Quality Management TA: Travel agent. as opposed to business travel. may be applied to another trip in many cases. point of origin: Where a journey begins. Point of embarkation. T&E: Travel and entertainment. Passenger name record: A file on a computerized reservation system containing all the information relating to a specific booking. Surface: On land. Also called "personal name record Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. In an airline booking. and a hotel. minus a service fee. Service charge: A fee charged by travel agencies for providing non-commissionable services. a list of flights. . PPR: Passenger profile record. Outbound: Referring to the leg of the journey departing the city of origin to the destination or destinations. such as air travel.38 Itinerary: The route of travel. Land only: A fare rate that doesn't include air transportation. A package is distinguished from a tour by virtue of the fact that it combines fewer elements.
39 TAAD: Travel agent automated deduction. Tour operator: A company that assembles the various elements of a tour. Throwaway: Any item given away for free. Tour conductor: An employee of or contractor to a tour operator who accompanies and is in overall charge of a Tour documents: A packet of tickets. Tourist: A leisure traveler. . TAC: Travel agency commission. vouchers. Ticket: A formal travel document representing a contract between the traveler and the supplier. Tourism: The activity of travel for pleasure. often included as an element of a tour. A person with specific knowledge of the travel industry hired on a contract basis to provide advice. Travel agent: Any person who sells travel products on a commission basis. or escort by groups. guidance. Transfer: The transportation of a passenger between two points. Tours typically involve the use of a guide. Through fare: Fare to a foreign destination reached via a gateway city. and other information sent to a passenger by a tour company. such as from the airport to a hotel or vice versa. Travel counselor: An alternate term for travel agent. host. itineraries. Tourist trap: Derogatory term for any attraction appealing to tourists but considered to be in bad taste or to give poor value for the money. Travel consultant: An alternative term for travel agent. either as a way of rewarding a purchase or to attract business. instructions. TO: Tour order. Tour: A travel product in which several elements are bundled together and sold as a unit. Travel agency: Usually used in the travel industry to refer to an ARC-appointed storefront retailer. or services to a company. An area of a tourist destination that has become over-commercialized. Tire kicker: A customer who asks a travel agent for recommendations or quotes but who never actually makes a booking.
Visa expediter: A person or company charging a fee to procure visas another travel documents Visa support: Any documentation. Visa: A document or. a tour operator. Weather tourist: A person who travels to view meteorological events such as hurricanes and tornadoes. Accountable document: Any piece of paper that. any supplier of travel products or services. a stamp in a passport authorizing the bearer to visit a country for specific purposes and for a specific length of time. Wholesaler rate: A non-commissionable rate for a product such as a hotel room that is extended to tour operators and packagers.40 Travel partner: A travel supplier that participates in a frequency marketing program operated by another travel supplier. more frequently. FAQ Accounts Account Executive: Person responsible for management of office. Accountable manual documents: Blank ARC ticket stock used to hand-write tickets. travelogue: A documentary film or video extolling the attractions of a specific travel destination or group of destinations Trip: In the travel industry. ADR: Average daily rate. required by a foreign government before a visa will be issued. such as a letter of invitation from an approved organization or a receipt for confirmed bookings. . any journey of more than 100 miles from a person's home. Wholesaler: Any company that sells to retailers as opposed to the general public. XO: Exchange order. when validated by a travel agency. has a monetary value and which must be accounted for to the ARC. Trave log. regardless of whether an overnight stay is involved Vendor: In the travel industry.
corporatetravel. Net rate: These are rates with commission deducted at source. a deduction taken to account for the decline in value of assets.aspx http://www. References Internet http://www.jsp . Depreciable asset: Any property owned by a business that is subject to depreciation for tax purposes.in/mice.com/faq/tits.resavenue. Net amount: The amount due to supplier after the commissions had been deducted. such as machines used in a business. CRN Cash refund notice.mysiatravel.html http://www.com/Faqs-on-tours. Used to offset the cost of acquiring the asset. Depreciation: In taxation. Service charge: A fee charged by travel agencies for providing non-commissionable services. TAC: Travel agency commission.pdf http://www.personal-assistant-tips.41 Commission: A percentage of a sale price paid to a salesperson as payment for making a sale.com/support-files/corporatetravelplanningchecklist. Net profit: Profit after all expenses has been taken into account.co. Fortnight: A period of two weeks Invoice: A business document detailing goods or services provided and requesting payment. over a period of time.
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