SUBMITTED TO: Anjali Khanna(HOD)

Table of content

1. 2. 3. a. b. c. d. 4. a. b. c. 5. 6. 7. 8. 9.

Acknowledgement Overview of India tourism industry. Different sectors of tourism industry in India Tourism and hospitality industry Structure of the industry Tourism policy Other government initiatives Future outlook Medical tourism industry Rural tourism industry Eco tourism industry Travel industry Forms of travel Tour operator Inbound tour operator Job of domestic tour operator

10. Sources of income of a tour operator 11. Outbound tour operator 12. Check list for International Tourist a. b. c.
At the time of reservation Visa FOREX

13. Corporate travel a.
Corporate travel check list

14. MICE (Meetings, Incentives, Convocation and Events)

3 a. b.
Organizers check list Meeting and Events check list

15. Introduction to company 16. Company’s profile 17. The management 18. Mission, Vision and Values 19. Unique selling point 20. Services 21. Procedure for hotel reservation 22. Research methodology a. b. c. Objective Scope of study Facts and findings

23. Frequently asked questions

ACKNOWLEDGEMENT First of fall I would like to thank the Director of Click2Travel.in for giving me the opportunity to do my two-month project training in his esteemed organization. I am highly obliged to Mr. Siddharth Jain for granting me to undertake my training at Click2Travel.in.I express my thanks to all team members under whose able guidance and direction, I was able to give shape to my training. Their constant review and excellent suggestions throughout the project are highly commendable.


Introduction to Indian tourism industry Indian Tourism Industry is the major service industry in the country. The prime authority for the development, management and promotion of tourism industry in India is the Ministry of Tourism which also runs the Incredible India Campaign.

Overview of India Tourism Industry Tourism in India contributes around 6.23% of the national GDP and is responsible for generating 8.78% of the overall employment in India.

As of 2008, the Indian tourism industry generated about US$ 100 billion and around US$ 275.5 billion of revenue is expected to be generated by 2018.

The growth rate has been expected to be 9.45% annually.

Figures of 2009 indicate that around 5.11 million foreign tourists visited India that year, mostly coming from the USA and UK and domestic tourism touched high figures of 650 million. The highest share was taken by the states of Andhra Pradesh, Uttar Pradesh and Tamil Nadu.

It collaborates with various Central agencies. Maharashtra. The Ministry of Tourism formulates and regulates the national policies for the promotion of the tourism sector. Delhi and Uttar Pradesh remain the favorite destination among the tourists. State Governments.5  Rajasthan. The World Travel and Tourism Council (WTTC) have counted India and China as among the fastest growing tourism industries over the span of next 10-15 years. Tamil Nadu.  Different Sectors of Tourism Industry in India the different sectors of the Indian Tourism Industry are enlisted below: Tourism and Hospitality Industry A brief: The Indian Tourism Industry has registered a remarkable growth both in the volume of foreign tourists and the overall revenue compared to the International Tourism Industry. Union Territories and thus promotional policies and programs for the tourism sector are defined. Indian hospitality industry's excellent growth has been primarily due to the following reasons    Strong GDP performance Developing stronger ties with nations all across the world Encouraging foreign investment Structure of the Industry .

Medical Tourism Industry This is one of the highly growing sectors of the Indian Tourism Industry. The Hotel sector has registered a faster growth than the GDP since the last few years. Sikkim. The Government of India is expecting to generate Rs. Karnataka.  Atethie devo bhava: (guests are equal to God) this policy by the Government aims to make the common people aware who come in contact with the tourist. It contains the following policies      Target tourism as a major sector for economic growth Focus on domestic tourism Position India as a global brand for tourism Develop integrated tourism circuits Tourist friendly visa process Tax rates rationalization in the hospitality sector Immigration services   Other Government Initiatives 31 villages have been recognized by the Ministry of Tourism. Tamil Nadu. Rajasthan and West Bengal.6 The hotel industry is an important division of the Tourism Industry. Gujarat. Advantages India offers the following advantages when it comes to medical treatment and facilities:  The treatment costs are comparatively 30% lower to that of Western countries and also the cheapest in South-east Asia. With years passing by India is becoming a top priority for medical tourism.  Future Outlook The hotel sector is expected to register a positive growth in the next few years. Madhya Pradesh. Assam. Government of India to be developed as tourism hubs. Orissa.500 billion to GDP by 2020. The states of which the villages have been identified are Himachal Pradesh. as it provides quality health treatment at cheaper costs compared to the treatment costs in the USA and other developed nations. . Bihar. Tourism Policy  The National Tourism Policy was prepared in the year 2002.  Incredible India: Under this policy the Government carries out its promotional activities through various marketing programs. 8. Maharashtra. Kerala.

handicraft exported amounted to about INR4 million in the year 2009. Alone from Rajasthan. cancer risk markers. audiometric.  Full body pathology. high strength MRI etc are some of the medical services offered in India. cosmetic treatments and many others.  Infertility treatments cost almost 1/4th of that in the developed countries and services include modern assisted reproductive techniques. Spiritual tours organized for the tourists all across the country give the tourists an insight into the religiously rich culture of India. Chest X-ray. comprehensive physical and gynecological examinations. a business of $2. . This sector has got quite a high number of tourists specially those who have an attraction for the rural ways of life. 12 lead ECG. The sector is expected to generate an annual growth of 30%. make it a Rs. 2D echo Color Doppler. It has the prime objective of promoting tourism by maintaining the nature as it is and promoting the conservation of wildlife and their habitats. Tourism projects have been launched by the Union Tourism Ministry in collaboration with the UNDP. Future Estimates for the Medical Tourism Industry This sector has immense potential and by 2012. joint replacements. spirometry. Rural Tourism Industry Rural tourism industry reflects the rural civilization and culture followed in rural India which is rich in arts and crafts. Spiritual Tourism Industry India has numerous spiritual destinations which makes India a hot spot for spiritual tourism industry. which has given US$ 2. gold standard DXA bone densitometry.5 million for the project. Even without any promotional programs for developing rural tourism. orthopedics. body fat analysis. in transplants. 9. coronary risk markers. and a full range of Assisted Reproductive Technology (ART) services. doctors etc have a good command over the English language which makes it easier for the tourists to communicate with them  Indian hospitals offer excellent medical facilities in cardiology. Gujarat and South India every year. as reported by the Confederation of Indian Industry (CII). Eco-Tourism Industry Eco.3 billion has been estimated to come up.Tourism is a very responsible form of tourism which encourages sustaining ecological balance and also leading to ecological development.7  The medical staff.500-crore industry by 2015. innumerable tourists across the seas visit the villages in Rajasthan. which will. such as IVF.

    Travel (rail. Air Travel: It is the most popular form of international travel. Road travel: It is the most popular form of travel and includes various modes such as personal automobiles. The elements of tours consist of. transit trains and high speed long distance trains. These can include hotel reservation. Airways) Hospitality services (including accommodation in hotels and resorts) Destination Forms of travel  Ship travel: Sea travel has largely been replaced by faster means of travel such as automobiles and airplanes. meals etc. Travel services (transfer to and from the destination). leisure and business travelers. Travel operators are mainly of two kinds that is   Inbound tour operator (domestic tour operator) Outbound tour operator Inbound tour operator An inbound tour operator is simply a company that makes travel arrangements for arriving tourist from other countries or tourist from within the country. Sightseeing. Rail travel: the popular forms of rail travel include inter-city trains. Accommodations along with meals if necessary.8 Travel industry The travel industry caters to recreational.    Tour operator A company that assembles the various elements of tours is known as a tour operator. buses and taxis. Road. . The travel sector covers the following sectors    Transportation services (Rail. Ship. airport transfer. road. tours of the areas. sea. However it is still used for small trips and leisure cruises. air). due to its speed and coverage.

Short listing of hotels according to the client requirement. accommodation. and then makes a detailed itinerary. You are an outbound tour operator if you make arrangements for people who want to visit some other country. For example let us say that you are a tour company that is located in India. After that he sends the package detail to you that is hotel cost. These can include hotel reservation. . air). travel agency. Sources of income of a tour operator     Service charge. Duration of Travel. Commission from sales (not much these days from airlines). then the Tour operator customize and pass on the package detail to the client by adding up his margin in it. Outbound Tour operator in India takes the requirement of a customer in detail . let us say that you are a tour company that is located in India. You are an inbound operator if you make arrangements for people who are arriving in India for a visit. No of adults and children traveling etc. Once the client has agreed for the package.9 For example. road. These are the tours booked by the companies for their employees through tour operator. In outbound tours two or more tours operators are involved. Interest. meals etc. Commission from package tour holidays. Job of domestic tour operator    Identify itinerary (it include everything from sightseeing. airport transfer. Type of Accommodation. tours of the areas. etc). Help in arranging transportation for the client (rail. After this he coordinates with his counterpart: The Agent at the destination and work out the cost inclusive of all the necessary elements of the tour. Commission from hotels can vary according to the hotel policy. sea. transportation cost etc. The tour operator of the destination country negotiates the rate with the hotel. etc on your behalf. Outbound tour operator An outbound tour operator is a company which makes travel arrangement for the people of their country to some other country.  Incentive packages. The Outbound Agent in India confirms all the arrangement of as per the itinerary with the destination tour operator. That is to say that one tour operator is of the company from where the tourist belongs and the other where the tourist wants to visit. Such as the Destination selection.

hotel accommodation. Make arrangements for transportation. car rentals. fares and hotels ratings and accommodations.   Provide information on custom regulation. Advice on weather conditions. tourist attraction and recreation. visa and certificate of vaccination) and currency exchange rates to international travelers. tours and recreation.  To collect information on departure and arrival time. restaurants. required papers (passports.10 Work of a travel agent   Give advice on destination. .

 Take complete name.  Visa Status – Check if there is enough time available to obtain Visa. then we should also ask him where he is going to stay. .  In view to generate additional revenue.11 Check list for international tourist Operational Guidelines . you must check on Seat /Meal Request. and if we can offer him hotels/ transfers/ Forex / travel Insurance. Forex. Example Mr. Inoculations.  Check on the Travel Insurance requirements. Special Request and advise him on Change/Refund/No-Show Clauses. you must check and offer on the services he is not buying from us. E.  A Child should have name of the accompanied parent on his/her passport.  In view to provide Best of Services. Travel insurance. if he is only buying tickets from us.g.  Names given by client should match the name as on their respective passports.Satinder Singh  Check Validity – In most cases passport should be valid for at least six months from the date of departure from the destination country.International At the time of reservations.

(OR) * Please Log on to Visa pages online to find out details. you may enter one country and travel freely throughout the Schengen zone. designation.  1 Visa application form duly filled in and signed. ensure you apply visa to the country of first port of arrival.  Detailed Tour Itinerary.  Check Nationality . Spain and Sweden. .  Foreign Exchange endorsement / Copy of Credit cards.  If it’s Schengen Visa. Italy. Countries like USA. Finland.  Standard Documents required  Passport with validity of more than six months.  Tour Confirmation & Hotel Confirmation.12 Visa  There should be enough pages available for Visa (2 pages for one visa required)  Check the Passport’s Place of Issue – as embassies do not accept applications of passport issued out of their region. France. Canada. and Australia have stringent norms. Germany. Luxembourg.  Income Tax paper for the last 3 years. Iceland. different regulations apply. Netherlands.  Original Bank Statement for the last 6 months. Medical Requirements : *As Applicable Visa Fee Time Taken : *As Applicable : *As Applicable * Please check directly from Embassy or its website for correct info.  Covering letter from the applicant on company's / personal letterhead stating his name. so take care when dealing with such itineraries. With Schengen visa. Norway. The 15 Schengen countries are: Austria. Denmark.If passport holder other than Indian.  2-4 recent passport size color photographs with white background and on Kodak paper only. Belgium. Portugal. Greece. UK. purpose and duration of visit.

10. If not able to identify them.85. Always check the current rate of Exchange before you accept the payment. so please check from your Bank/ Forex Dealer. so be careful when accepting currency notes. Example 1USD = INR 45. . What is Selling Rate? Rate at which the Bank or Forex Dealer sell currency. TC / Cash currency rates may differ. then to safeguard yourself.13 In case passenger availing Visa on arrival.    What is Buying Rate? Rate at which the Bank or Forex Dealer buy currency. note down number of each currency note. FOREX  Always advice passenger that the payment due would be calculated as per ROE on the date of payment made. Example 1USD = INR 46. please check requisite documents including passport size photographs to be carried along. There is lot of duplicate currency floating in the market.

There are basically four expense categories for corporate travel. Consider obtaining a second passport for convenience if the traveler is a frequent flyer. instructions and forms.14 Corporate Travel Corporate travel is the people travelling for purpose related to work from one country to another or from one place to another within the country. Which are as follows?    Airlines expense Hotel expense Food and beverages expense  Transportation expense CORPORATE TRAVEL CHECKLIST Travel Advisories Check for travel advisory warnings before booking flights. Health Advisories Passport Check validity of traveler’s passport – passports should be valid for at least 6 months after date of arrival in destination country. Both passports will be simultaneously valid.  Export license(s) Find out if a trade license/permit is needed. Remember that an inoculation certificate may be required when applying for a visa. or use the  Link below to find visa requirements by country. Inoculations Make sure inoculations are completed as soon as possible because inoculations can take several weeks to become effective.  .     Visas Check the embassy/consulate’s website for visa requirements.

and air miles details. breakdown cover. air conditioning. find out what the sign will say.                Translator/escort  Check with the applicable tourist board for translators/escorts Hire car  Find out what type of hire car the traveler prefers (subject to travel policy).  Note the driver’s mobile number Trains  Note train times  Obtain train tickets  Find out if seat reservation is required  Find out if connecting train(s) leave from the same station  Get directions from station to venue Driving/Car parking  If possible. compare prices using a flight comparison website like Expedia. standard.15 International Driving license Find out if an international driving license/permit is required. single occupancy double.uk Be aware of time zone impact on date/time of arrival Check traveler’s seating preference. . if applicable. Flights Compare prices using a flight comparison website Check travel policy for traveler's approved class of travel Before booking.  insurance requirements  Find out if chauffeur drive is required because of country regulations  Verify location of collection/drop off point  Find out if corporate vouchers are available  Find out if maps are provided Taxis/Courtesy Car  Note pickup time and exact location of collection point  If driver will be carrying a sign. luggage capacity. Obtain tickets/boarding pass in advance if preferred Hotel Check hotel reviews Make sure the hotel has service amenities (i. keep a record of traveler’s registration no. Wi-Fi. incoming/outgoing fax/voicemail) Specify the type of room required (i. etc) Specify smoking/non-smoking preference Check if customer parking is available Note booking reservation number Send traveler's flight details to hotel upon confirmation Request that the room is held for late arrival (arrival after 1800 hrs). dietary requirements. garage.. manual/automatic. make and model of car.e.co. and any extras such as satellite navigation. mechanic.e.

company name. room reservation no..  Airline terminal no. Travel Pack  Passport  Inoculation certificate  Flight Tickets/boarding pass  Hotel booking reservation number  Travelers cheques  Car rental voucher  Train tickets  Insurance documents  Stationery (headed paper. station. platform. check-in times. name. address. Health insurance cover  Make enquiries about health insurance Spending Money Worldwide Restaurant Search Itinerary Include the following details  Name and location of airport  Date of travel.. envelopes)  Business cards (with reverse side in country specific language)  Meeting papers  Weather report for week ahead  Advice on dress code for events  ‘Hints for Exporters’ booklet  Hardcopy of diary for the travel period  Photocopy of passport/important docs/credit cards  Country specific information. compliment slips. for all arrivals and departures  Hotel arrival time. hotel. make. telephone no.  Timing/location of meetings and entertainment  Name and telephone nos. guidebook.  Taxi pickup times. flight nos. provide traveler’s registration no.. reservation no. phrasebook. address.16  Check if international breakdown cover required?  Find out if you need to reserve a parking space  If parking is arranged at client’s premises. model and color of car. of overseas contacts  Hire car collection/drop off time. advice on local etiquette  Extra copy of the itinerary for his household  Contact details of others travelling to the same meeting  Area map (Google maps) and map/directions to venue. hire car pickup/drop off location  Details of local currency and suggested daily budget . rail enquiry desk no. contact/account details (name written on sign)  Train times. fax no. contact details. flight times.

Most components of MICE are well understood. a profession. . often several years. Unlike the other types of MICE tourism. Incentive tourism is usually conducted purely for entertainment. Conferences. MICE are used to refer to a particular type of tourism in which large groups planned usually well in advance are brought together for some particular purpose. perhaps with the exception of Incentives. MICE tourism is known for its flawless planning and demanding clientele. Incentive tourism is usually undertaken as a type of employee reward by a company or institution for targets met or exceeded. Incentives.17 MICE = Meetings. and Exhibitions. rather than professional or educational purposes. MICE events are normally bid on by specialized “convention” bureaus located in particular countries and cities and established for the purpose of bidding on MICE activities. or an educational topic. or a job well done. MICE tourism is a specialized area with its own trade shows (IMEX) and practices. MICE tourism usually consists of a well planned agenda centered on a particular theme. This process of marketing and bidding is normally conducted well in advance of the actual event. The acronym MICE are applied inconsistently with the “E” sometimes referring to Events and the “C” sometimes referring to Conventions. such as a hobby.

. The source of income is by charging 5% to 10% on the total bill. Exhibitions: An event design to bring together people in the specific industry or closely related industry to come together to show case their product or services to a group of attendees. Conventions: A gathering of people to meet and discuss similar issues and activities in a large setting.18 Meetings: it is designed to bring to bring people together for the purpose of exchanging information Incentives: It is a trip that is planned by a company to reward their employees for outstanding services in their desired field.

auxiliary spaces. accommodation? Can you move from one space to another conveniently and quickly? Soundproofing. lunch. ease of concentration Nature of the event • • • Is the event one-off or a series of events? Calm of nature. will you need cameras and screens? . technology Furniture • • • • • • • Short informative sharing event or information bulletin: rows of chairs All-day seminar or longer: classroom set up (tables and chairs) Training or workshop: group work tables (4–6 people per table) Meeting: conference table (max 20 people per table) Training event or meeting: U-shaped table Evening event or get-together: cocktail set-up (buffet and bar tables) Festive dinner party: banquet setting (8–12 people per table) Technology • Take note of the size of the space: is the PA loud enough. with their own cars or is their transportation specially arranged? Facilities • • • What kind of facilities will you need: main meeting room. atmosphere. air conditioning. is the projector bright enough. dinner.19 Organizer’s checklist Location • • Accessibility: is the meeting location easy to reach? Environment: comfort. spaces for group work. furniture. exhibition. experiences or an urban meeting? Homely and cozy or classy and stylish? When planning your schedule • • Will your guests arrive from near or far? Will they arrive by public transport. acoustics.

air conditioning. access control Personal safety: first aid. suspended items and installations. make an impression. own staff and meeting location staff Quality and responsibility • • Quality of the meeting arrangements: quality standard certificates. status What is the aim of the catering: to satisfy hunger. visual planning and projectors. personal security arrangements (for speakers or participants) Information Security: spaces. or encourage guests to stay longer? Timing and schedule: how hungry are the participants. luxury? Trends • Decoration and presentation: neutral. seasonal. materials. lighting .20 • • • • Visual aspects: lighting technology. quality of technical execution Required IT solutions: open/closed network. security officers. and how much time do you need to reserve for eating? What message do you want to convey: health-consciousness. nationality. heating. video recordings? Will you require professional help with planning or technical support during the event? Catering • • • • • Nature of the event: working meeting or a party? Participants: gender. following a theme or a corporate image? Security • • • Security of the site: fire safety. standards for the operations Responsibility of the meeting location: recycling. webcasting and recorded files Are you looking for interaction: voting facilities.

seating format and size of meeting rooms and other facilities needed each day (incl..  When do you want it to take place? (Remember to check dates for other events). And available optional dates.  How long would your event be?  Do you need to attract guests/delegates by PR.21 Meeting & Event Check List For Big Meetings & Events At the very start Define  The purpose and objectives of the meeting .)?  Whom do you want to attend? Estimate no.  What is your budget? (Can you get extra funds if needed? Could you get sponsors. .to you. No. times). transportation.  What will the guests/delegates gain from participating?  Who will be the members of the planning group/event committee?  Who is the decision maker(s)?  Who will be there to help on-site?  What do you want to happen? (Work out a preliminary program/agenda). accessibility for disabled etc. Can you be flexible on dates?  Where do you want it to take place? (Consider parking. (Develop a relevant media contact list)?  Do you need to insure the event? Determine   Preferred dates. of guests/delegates.).

22          Need for breaks. Book the event venue(s) and main services Consider the need for printed material and prepare a timeline for producing it. dinners.g. Invite speaker Prepare invitations. Any other relevant information. No. When you need the offer. Budget. Inspect the considered event venue(s). Allow the guests/delegates to note their individual requirements (dietary. State your preference packages &/or itemized rates. lunches. smoking etc. exhibition. and standard of bed rooms each day.) on the response form. . Consider the offers received:  Which facilities will best accommodate your event?  Which will best live up to the expectations of the guests/delegates?  Who will be the best partner to work with?  Which venue best meets your budget. stage). receptions etc. Type of guests/delegates. Any special requests (e. A rough draft of the program.

Prepare your event budget. Send rooming list to the hotel. Check budgets from similar meetings to ensure that all is included. Prepare press release for your event. for copying/production of handouts). Order gifts and amenities. (Updating minimizes your cancellation/reduction costs).23 3 months prior to the event  Update your reservation (no.g. of meetings rooms. Consider the unexpected. Finalize of printed material production. guests/delegates etc. bed rooms.).    1 month prior to the event   Choose and confirm catering and menus Check development of speakers presentation (Remind speakers of presentation due dates. Confirm guests/delegates participation. Hold a pre-event meeting with your venue contact to go through the programmed. Remember to note special requests (VIPs etc. Start preparing a scenario (to do list with responsible persons assigned).). (E. Check and order speakers' technical equipment requirements. what happens if one of your speakers falls sick?) + prepare contingency plans Invite guests/delegates. Check and order speakers' for transportation requirements.     Order signs and printed material.       .

briefed and ready to go During the event  Relax. smile and have a great event! After the event . Aim at getting to bed early . Send out your event press release.(advise the hotel to expect the material) Make arrangements to return material to your office after the event. Call up contacts to get confirmation of coverage. Check and order speakers' technical Prepare a master copy of all your printed material to bring with you . helpers etc.). Prepare name badges.just in case. Personally check that all material has arrived and is in good condition. are on-site.24 One week prior event  Send material to arrive at the hotel 48 hours before your arrival. Make sure that all greeters. who has the authority to sign bills and order any extras.         Upon arrival at the venue / 1 day before event    Hold a pre-event meeting with your venue contact to go through the programmed.and get a good start! 1 hour before event   Check all event rooms. Advise the event venue (and other relevant suppliers). If you are using your own AV. Prepare a staff briefing kit (programmed. scenario. plugs etc. Confirm all deliveries and pick-ups. contact telephone list etc. check that it functions and that you have all necessary cords.

Fill out the event evaluation form. Send thank-you notes to the speakers. Pay the invoices from suppliers. staff etc. Make notes for the next event. (Present you feed-back and feedforward). Check the invoice.25  Meet with your venue contact to review the event. sponsors.      .

They assist the customer in making their package tours according to their requirement. The office is well equipped with the external and internal communication system. Beside that they also assist their customer in booking the hotel of their choice and try to provide the best alternative choice to the customer. internet. groups and corporate events organized along with both air and ground transportation reservation done.in is located in Darya Ganj. They act as a facilitator in getting tours. fax. Company’s Profile Click2travel. being effectively maintained wit telephone. Click2travel.in is an IATA recognized agency in India.in one of the India’s travel company was started in 2008 by Mr. They provide their customers with complete travel solution. New Delhi.26 Introduction to the company Click2travel.in is an online travel company catering to the travel as well as to the hospitality industry. . The office of Click2travel. and computer networking and computer reservation system to meet up the demand of their clients. Siddharth Jain. It is run by a team of young and energetic professionals fully conversant with modern day’s travel trade and its practices that have background with various travel agencies.

. be it operations. which in turn brings in a more than 100% satisfied customer that keeps coming back with all their travel needs and plans. IT Companies & Travel Companies. Stores & Super markets. They are our technology partners. American Embassy Travel Management Centre. A thorough professional and a perfectionist.Director She has vivacious personality full of positive attitude and proficient in nature. which provides us e-business solutions and application management services to keep our operations sailing smoothly.in her team is constantly striving for a 99% client conversion rate. the founder of Click2Travel. BTI Sita. Air Sahara & Journey mart. Siddharth has an impressive knowledge of the field which he has gained over a decade and work credits with companies like Carlson Wagon Lit.Founder Director Siddharth Jain. sales or business development. Shalini started a successful offline Tour Operator Company in the Year 2004.in is developed through Kamyab InfoTech. Siddharth is skilled in all fields of the trade. Neeraj Jain. Financial Institutes. Shalini has been in the industry for 11 years and has worked with multi-nationals like Holiday Inn. Shalini Jain . headed by Mr. American Express and Carlson Wagonlit. Kamyab InfoTech is IT Solution Company based in New Delhi and Mumbai. He is well versed with the challenges that the world of hospitality has to offer. Their industry experience extends to providing solutions to several key industries such as the Banks. Kamyab InfoTech PVT Ltd Click2travel.in. Retailer. She is the operational head of Click2Travel.27 The management Siddharth Jain .in has passionately created an online travel service Click2travel.

           Hotel reservation services Leisure trips Luxury Cruises Tour packages within India Tour packages outside India Car rental services Corporate/incentive tour Airlines deals Tailor made vacations Religious tours Conferences and incentives . They try to keep their client with updated information about the hotel reservation.in is a coming up Travel Company in India which provides its client with a wide range of services. be ethical and trust and respect each other Unique Selling Point    To customized travel packages as per client requirement. The cost effective and well organized tour packages are sure to satisfy their customer.28 Mission. corporate. incentive tour packages etc. The company also organizes group tours and tries to give its customer the best value of their money. Communication route is simplified. Vision: To be among the top travel agency in the country. Services Click2travel. Vision and Values Mission: To push the leading edge of travel and give the added value of services to our guest. The company ensures that their customer is offered with the best of the Hospitality. Values: To create value for guest. tour packages. To make hotel reservation according to the customer will.

Also ask if the rate is inclusive of tax or they are extra. If the rooms are available ask for the various packages that are offered by the hotel along with their rates.29 Procedure for hotel reservation           Call at the hotel room reservation. Ask for the child policy of the hotel. If the travel agent has a tax deduction certificate then 10% tax would not be deducted from the travel agent commission where as if they don’t have it then the hotel deduct 10% amount from the agent commission. Greeting the person and asking his or her name. Also ask for extra bed cost if required. After that give the best hotel reservation price to the client and once he/she has confirmed the booking ask him to message the conformation on yours email id. Then ask for the Travel Agent Commission. Typically. After all this is done say thank you. agents receive a 10% commission on booking in hotels where as it can vary depending upon the hotel policy. . Check the availability as per the client requirement.

30 Research Methodology Objective   To understand what customer wants in their tour packages.in as a trainee I got to learn how to make itineraries. . The company also deals in group tour. Scope of study While working with Click2trave. hotel booking and Airline reservation and how to organize and modify the plan according to the customer need. I got to work on the room reservation for our client. Company also deals in hotel booking and air deals. How to make itinerary and to modify it according to the customer need. to do air ticket billing on Yatra software and to handle the customer queries. Also in the beginning of my training I got to work on a project luxury resort which is going to open at the region of Dehradun the capital of Uttrakhand. Facts and Findings     The company mainly deals in outbound tours. The company also has tailor made packages for its clients.

Hotel  What are different types of meal plan and what all things it contains? There are four different types of meal plan that is European plan (EP): in this just the reservation of room is involved in price Continental plan (CP): in this plan room and breakfast is included in price Modified American Plan (MAP): in this plan room. . lunch and dinner are included in price. breakfast.24%.31 FAQ of accounts department  What do you mean by TDS? TDA means Tax Deduction at Source  Is TDS different TDS is 10% on commission  What is the service tax on airlines ticket? For domestic air ticket the service tax is . lunch/dinner is included in price American plan (AP): in this plan room.30% and it is applied on service charge.  What is VISA service tax charge and how it is applied? VISA service tax charge is 10. breakfast.64% where as for international air ticket it is 1.

. Amenities: The facilities and features of a property. usually upon payment of a penalty. Check-out: A procedure whereby a hotel guest formally leaves the hotel and settles his or her bill. Sometimes referred to as Full American Plan. Basis two: Another term for double occupancy. Complimentary: Free. To void. sometime referred to as full American plan. the number of rooms actually available for use on a given day. Check-in may require the presentation of payment. Check-in time. cabins. In hotels. In hotels. as a check. 2. Cancellation clause: In a contract. without charge. the earliest time at which a room will be available. To indicate an item has been processed. a provision which allows for cancellation by one of the parties. Cancel. Check-out time. as a reservation. Cancellation penalty: An amount deducted by a supplier from a refund of prepaid funds when a reservation is cancelled. the latest time a guest may leave without being charged for another night's lodging. and so forth. have no connecting doors. AP: American plan is a meal at a hotel or resort in which three meals a day are included in the price. usually a hotel. Bed and breakfast. Available rooms: In a hotel. Check-in: A procedure whereby a hotel guest is registered as having arrived.32 FAQ hotels Accommodation: any room sold to a customer Adjoining rooms: Hotel rooms which. APAI: American plan All Inclusive. Availability: The current inventory of seats. etc that can be sold or reserved. reservations. Include all three meals and all taxes. B&B: n. 1. Buffet: A serve-yourself meal featuring several choices in each course. repairs. eliminating rooms not available due to damage. rooms. All inclusive: One price covers all listed elements of the package. while next to each other. American plan: A meal plan at a hotel or resort in which three meals a day are included in the price. or other documentation or identification.

Modified American plan: A hotel rate that includes two meals daily. Double occupancy rate: The rate charged when two people will occupy a room. double occupancy.33 Confirmation: The official acceptance of a booking by the supplier CP: Continental plan includes only breakfast. Twin-double: A hotel room with two double beds sometimes called a double-double. In-out dates: Dates on which a guest arrives and leaves. Twin: A hotel room containing two single beds. MAP: Modified American plan includes breakfast and one major meal and all taxes. Double-double. Accommodations that do not include meals FAP: Full American plan. etc economy class. Inclusive rates: Room rates that include tax. Tariff: A schedule of fares or prices. MAPAI: Modified America Plan. Invoice: A business document detailing goods or services provided and requesting payment. includes breakfast and one major meal and all taxes. CPAI: Continental Plan includes only breakfast and all taxes. . suite. apartment. A hotel room with two double beds sometimes called a twin double. usually breakfast and dinner. EP: European plan. PPDO: Per person.

as of an airline ticket. CT. before tax has been added. CNL: Cancel. more loosely. Bulk fare: A fare available only when buying blocks of seats. Commissions are calculated on the base fare. Circle trip. all such unique indicators. C: Business class Cancel: To void. the unique two. Carrier: Refers to the name of the airline you are travelling. F: First class Fare: A paying passenger on a plane. as a reservation.34 FAQ for air lines A: First class discounted Airline codes: Specifically. Code share: Flight operated by another airline.or three-digit indicators that identify specific airlines in CRS systems. also called a domestic carrier. Class: Letter used to book your flight reservation. Add-ons: Extra flight at extra cost Amendment: Changes to your booking. Child: Person 2-11 years. APT: Airline passenger tariff Availability: The current inventory of seats that can be sold or reserved. Conditions: Rules pertaining to this air fare. . including those that identify airports. D: Business class discounted Domestic airline: An air carrier that provides service within its own country. Domestic fare: Fare charged for travel within a country. B: Coach Economy discounted Base fare: The fare.

No show: This occurs when customer or group has made a confirmed reservation and fails to check in.35 H: Coach Economy discounted IATA: International Air Transport Association. OW: one way journey. Name. Net fare. P: First class premium Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. the maximum distance you can fly in air miles. Mileage: The amount of miles permitted to be flown on an air fare. Reference. Q: Coach Economy R: Supersonic . net rate: The fare after commission. One-way trip: Any trip for which a return leg has not been booked. K: Thrift L: Thrift discounted Nominated carrier: The airline you can fly. Inventory: Refers to the number of rooms and specific room types available for sales in a hotel. J: Business class premium Joint fare: The fare charged for travel that utilizes more than one airline. Non-reroutable: No changing of destinations. PNR: Passenger. This fare is agreed on by the airlines involved. Non-endorsable: No changing of airlines/carriers. Open jaw: Fly into one city and out of another city at no penalty. Normal fare: An airline fare for a completely unrestricted ticket. Non-refundable: No refund value. M: Coach Economy discounted MPM: Maximum permitted mileage.

Ticket on departure: A ticket that will be picked up by the passenger at the airport. to a single destination and back. as to upgrade a passenger from tourist to business class. Transit: Stopover and change plane. Creating two separate tickets for a single journey. Roundtrip: A trip. Upgrade: To move to the next higher category. Season: Different times of the year for travel have different fares. Stopover: When you leave the airport for more than 24 hours. RT: Round trip. V: Thrift discounted W: Coach Economy premium Y: Coach Economy . as on an airline. usually indicating a discounted fare. usually to obtain a lower fare. Surcharges: Extra cost involved. Transit visa: A limited-term visa issued solely to allow passage across or through the issuing country's territory. Ticket designator: An airline code. Ticket stock: Blank airline tickets.36 S: Standard Class T: Coach Economy discounted Reissue: Changes requiring a new ticket to be issued. Rerouting: Changes to flight routing. Unrestricted fare: A higher fare for a ticket offering maximum flexibility. TKNO: Ticket number TKTL: Ticket time limit. Split ticketing. R T Fares: Return journey fares. STPC: Airline pays for your accommodation at the stopover.

IATA: International Air Transport Association.37 FAQ for travel industry Accreditation: Approval given by various trade associations to a travel agency allowing the sale of tickets and other accommodations. Briefing tour: A tour. ADVN: Advise as to names. COD: Cash on delivery. . AVS: Availability status messages. CRN Cash refund notice. All-in: All inclusive. Incentive travel: Travel that is given to employees as a reward for outstanding performance. society. sightseeing. as in tour arrangements. Inclusive tour: A tour package that bundles transportation and lodging along with additional services such as transfers. without charge. ADVR: Advise as to rate. usually to indicate an on-going relationship. Destination: Place to which a person is traveling or a thing is sent. Complimentary: Free. or culture of a region. Full service agency location: A branch of an agency that provides customers both reservations and ticketing Inclusive Rates: Rates that include tax. Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. Cultural tourism: Travel to experience the arts or history of a location or travel to immerse oneself in the language. and so forth In-out dates: Dates on which a guest arrives and leaves. Add-on: Anything optional purchased by a passenger. museum admissions. Inbound operator: A person or company providing inbound services. usually for travel agents and other industry personnel intended to acquaint them with a new destination or new procedures. Client: A term used for a customer. as a tour. All inclusive: One price covers all listed elements of the package.

may be applied to another trip in many cases. Land only: A fare rate that doesn't include air transportation. Surface: On land. as opposed to business travel. regardless of its purpose. MAAS: Meet and assist. in an itinerary. Outbound: Referring to the leg of the journey departing the city of origin to the destination or destinations. TQM: Total Quality Management TA: Travel agent. PPR: Passenger profile record. supplied to the hotel prior to guest arrival. minus a service fee. Net rate: These are rates with commission deducted at source. Non-refundable: Of a ticket. Net amount: The amount due to supplier after the commissions had been deducted. Markup: The sum of money or percentage added to a wholesale or purchase price to arrive at the retail or resale price. and a hotel. Often used to indicate a trip of seven days or longer. referring to travel over land that does not involve an aircraft. Point of embarkation. A package is distinguished from a tour by virtue of the fact that it combines fewer elements. point of origin: Where a journey begins. Leisure travel: Travel undertaken for pleasure. no moneys will be returned should the trip be cancelled. The amount of the ticket. . a list of flights. Package: A travel product bundling several distinct elements. etc. Supplier: In the travel industry. such as air travel. T&E: Travel and entertainment.38 Itinerary: The route of travel. In an airline booking. any company providing travel services to the public. times. Service charge: A fee charged by travel agencies for providing non-commissionable services. Passenger name record: A file on a computerized reservation system containing all the information relating to a specific booking. Rooming list: A list of guest names and room dates for a group. a rental car. Also called "personal name record Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely.

Tourist: A leisure traveler. Transfer: The transportation of a passenger between two points. TO: Tour order. vouchers. Tour conductor: An employee of or contractor to a tour operator who accompanies and is in overall charge of a Tour documents: A packet of tickets. either as a way of rewarding a purchase or to attract business. An area of a tourist destination that has become over-commercialized. Ticket: A formal travel document representing a contract between the traveler and the supplier. Tour: A travel product in which several elements are bundled together and sold as a unit. instructions. Tire kicker: A customer who asks a travel agent for recommendations or quotes but who never actually makes a booking. and other information sent to a passenger by a tour company. Throwaway: Any item given away for free. Tour operator: A company that assembles the various elements of a tour. Travel counselor: An alternate term for travel agent. Travel consultant: An alternative term for travel agent. guidance. or services to a company. Travel agent: Any person who sells travel products on a commission basis. host. or escort by groups. Tours typically involve the use of a guide. Travel agency: Usually used in the travel industry to refer to an ARC-appointed storefront retailer. often included as an element of a tour. A person with specific knowledge of the travel industry hired on a contract basis to provide advice. . Tourism: The activity of travel for pleasure. such as from the airport to a hotel or vice versa. TAC: Travel agency commission.39 TAAD: Travel agent automated deduction. Through fare: Fare to a foreign destination reached via a gateway city. Tourist trap: Derogatory term for any attraction appealing to tourists but considered to be in bad taste or to give poor value for the money. itineraries.

Weather tourist: A person who travels to view meteorological events such as hurricanes and tornadoes. when validated by a travel agency. ADR: Average daily rate. such as a letter of invitation from an approved organization or a receipt for confirmed bookings. more frequently. a tour operator. Trave log. any journey of more than 100 miles from a person's home. . travelogue: A documentary film or video extolling the attractions of a specific travel destination or group of destinations Trip: In the travel industry. Accountable document: Any piece of paper that. Wholesaler: Any company that sells to retailers as opposed to the general public. FAQ Accounts Account Executive: Person responsible for management of office. XO: Exchange order. Visa: A document or. regardless of whether an overnight stay is involved Vendor: In the travel industry. has a monetary value and which must be accounted for to the ARC.40 Travel partner: A travel supplier that participates in a frequency marketing program operated by another travel supplier. any supplier of travel products or services. Visa expediter: A person or company charging a fee to procure visas another travel documents Visa support: Any documentation. required by a foreign government before a visa will be issued. Accountable manual documents: Blank ARC ticket stock used to hand-write tickets. a stamp in a passport authorizing the bearer to visit a country for specific purposes and for a specific length of time. Wholesaler rate: A non-commissionable rate for a product such as a hotel room that is extended to tour operators and packagers.

Service charge: A fee charged by travel agencies for providing non-commissionable services. Depreciable asset: Any property owned by a business that is subject to depreciation for tax purposes.personal-assistant-tips.aspx http://www. CRN Cash refund notice.com/support-files/corporatetravelplanningchecklist.corporatetravel.mysiatravel. Net rate: These are rates with commission deducted at source. References Internet http://www.com/Faqs-on-tours. Used to offset the cost of acquiring the asset. TAC: Travel agency commission. over a period of time. Net amount: The amount due to supplier after the commissions had been deducted. Net profit: Profit after all expenses has been taken into account. Fortnight: A period of two weeks Invoice: A business document detailing goods or services provided and requesting payment.co. such as machines used in a business. a deduction taken to account for the decline in value of assets.in/mice.41 Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. Depreciation: In taxation.com/faq/tits.html http://www.jsp .pdf http://www.resavenue.

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