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SUMMER INTERNSHIP FROM (01-06-2011 TO 31-07-2011) COMPANY NAME: CLICK2TRAVEL.IN
SUBMITTED BY: GAURAV KATHAIT MBA (TOURISM AND HOSPITALITY) ROLL NO: A-23 Section: RR1001 REG NO: 11013600
SUBMITTED TO: Anjali Khanna(HOD)
Table of content
1. 2. 3. a. b. c. d. 4. a. b. c. 5. 6. 7. 8. 9.
Acknowledgement Overview of India tourism industry. Different sectors of tourism industry in India Tourism and hospitality industry Structure of the industry Tourism policy Other government initiatives Future outlook Medical tourism industry Rural tourism industry Eco tourism industry Travel industry Forms of travel Tour operator Inbound tour operator Job of domestic tour operator
10. Sources of income of a tour operator 11. Outbound tour operator 12. Check list for International Tourist a. b. c.
At the time of reservation Visa FOREX
13. Corporate travel a.
Corporate travel check list
14. MICE (Meetings, Incentives, Convocation and Events)
3 a. b.
Organizers check list Meeting and Events check list
15. Introduction to company 16. Company’s profile 17. The management 18. Mission, Vision and Values 19. Unique selling point 20. Services 21. Procedure for hotel reservation 22. Research methodology a. b. c. Objective Scope of study Facts and findings
23. Frequently asked questions
ACKNOWLEDGEMENT First of fall I would like to thank the Director of Click2Travel.in for giving me the opportunity to do my two-month project training in his esteemed organization. I am highly obliged to Mr. Siddharth Jain for granting me to undertake my training at Click2Travel.in.I express my thanks to all team members under whose able guidance and direction, I was able to give shape to my training. Their constant review and excellent suggestions throughout the project are highly commendable.
Introduction to Indian tourism industry Indian Tourism Industry is the major service industry in the country. The prime authority for the development, management and promotion of tourism industry in India is the Ministry of Tourism which also runs the Incredible India Campaign.
Overview of India Tourism Industry Tourism in India contributes around 6.23% of the national GDP and is responsible for generating 8.78% of the overall employment in India.
As of 2008, the Indian tourism industry generated about US$ 100 billion and around US$ 275.5 billion of revenue is expected to be generated by 2018.
The growth rate has been expected to be 9.45% annually.
Figures of 2009 indicate that around 5.11 million foreign tourists visited India that year, mostly coming from the USA and UK and domestic tourism touched high figures of 650 million. The highest share was taken by the states of Andhra Pradesh, Uttar Pradesh and Tamil Nadu.
Tamil Nadu. Indian hospitality industry's excellent growth has been primarily due to the following reasons Strong GDP performance Developing stronger ties with nations all across the world Encouraging foreign investment Structure of the Industry . Delhi and Uttar Pradesh remain the favorite destination among the tourists. State Governments. Union Territories and thus promotional policies and programs for the tourism sector are defined. It collaborates with various Central agencies. Different Sectors of Tourism Industry in India the different sectors of the Indian Tourism Industry are enlisted below: Tourism and Hospitality Industry A brief: The Indian Tourism Industry has registered a remarkable growth both in the volume of foreign tourists and the overall revenue compared to the International Tourism Industry. The World Travel and Tourism Council (WTTC) have counted India and China as among the fastest growing tourism industries over the span of next 10-15 years.5 Rajasthan. Maharashtra. The Ministry of Tourism formulates and regulates the national policies for the promotion of the tourism sector.
Tamil Nadu. Medical Tourism Industry This is one of the highly growing sectors of the Indian Tourism Industry. as it provides quality health treatment at cheaper costs compared to the treatment costs in the USA and other developed nations. . Rajasthan and West Bengal. It contains the following policies Target tourism as a major sector for economic growth Focus on domestic tourism Position India as a global brand for tourism Develop integrated tourism circuits Tourist friendly visa process Tax rates rationalization in the hospitality sector Immigration services Other Government Initiatives 31 villages have been recognized by the Ministry of Tourism.500 billion to GDP by 2020. Advantages India offers the following advantages when it comes to medical treatment and facilities: The treatment costs are comparatively 30% lower to that of Western countries and also the cheapest in South-east Asia. Sikkim. Kerala. Karnataka. Orissa. Incredible India: Under this policy the Government carries out its promotional activities through various marketing programs. Assam. The Government of India is expecting to generate Rs. Atethie devo bhava: (guests are equal to God) this policy by the Government aims to make the common people aware who come in contact with the tourist. Bihar. The states of which the villages have been identified are Himachal Pradesh. Maharashtra. With years passing by India is becoming a top priority for medical tourism. Future Outlook The hotel sector is expected to register a positive growth in the next few years. The Hotel sector has registered a faster growth than the GDP since the last few years. 8. Madhya Pradesh. Government of India to be developed as tourism hubs. Gujarat. Tourism Policy The National Tourism Policy was prepared in the year 2002.6 The hotel industry is an important division of the Tourism Industry.
orthopedics. which has given US$ 2. Full body pathology. and a full range of Assisted Reproductive Technology (ART) services. Infertility treatments cost almost 1/4th of that in the developed countries and services include modern assisted reproductive techniques. Spiritual Tourism Industry India has numerous spiritual destinations which makes India a hot spot for spiritual tourism industry. Chest X-ray. Eco-Tourism Industry Eco. which will. innumerable tourists across the seas visit the villages in Rajasthan. Alone from Rajasthan. in transplants. joint replacements. 12 lead ECG. spirometry. Future Estimates for the Medical Tourism Industry This sector has immense potential and by 2012. The sector is expected to generate an annual growth of 30%. high strength MRI etc are some of the medical services offered in India. Gujarat and South India every year. coronary risk markers. 9. It has the prime objective of promoting tourism by maintaining the nature as it is and promoting the conservation of wildlife and their habitats. a business of $2. Even without any promotional programs for developing rural tourism.3 billion has been estimated to come up. This sector has got quite a high number of tourists specially those who have an attraction for the rural ways of life. comprehensive physical and gynecological examinations.Tourism is a very responsible form of tourism which encourages sustaining ecological balance and also leading to ecological development. Tourism projects have been launched by the Union Tourism Ministry in collaboration with the UNDP. . make it a Rs. gold standard DXA bone densitometry. cosmetic treatments and many others. as reported by the Confederation of Indian Industry (CII).500-crore industry by 2015. such as IVF. Rural Tourism Industry Rural tourism industry reflects the rural civilization and culture followed in rural India which is rich in arts and crafts. handicraft exported amounted to about INR4 million in the year 2009. 2D echo Color Doppler. Spiritual tours organized for the tourists all across the country give the tourists an insight into the religiously rich culture of India. body fat analysis.5 million for the project. doctors etc have a good command over the English language which makes it easier for the tourists to communicate with them Indian hospitals offer excellent medical facilities in cardiology.7 The medical staff. cancer risk markers. audiometric.
Accommodations along with meals if necessary. The travel sector covers the following sectors Transportation services (Rail. Road travel: It is the most popular form of travel and includes various modes such as personal automobiles. Ship. . airport transfer. tours of the areas. Rail travel: the popular forms of rail travel include inter-city trains. However it is still used for small trips and leisure cruises. The elements of tours consist of. road. Road. Air Travel: It is the most popular form of international travel.8 Travel industry The travel industry caters to recreational. sea. Travel operators are mainly of two kinds that is Inbound tour operator (domestic tour operator) Outbound tour operator Inbound tour operator An inbound tour operator is simply a company that makes travel arrangements for arriving tourist from other countries or tourist from within the country. Travel services (transfer to and from the destination). transit trains and high speed long distance trains. Sightseeing. These can include hotel reservation. Tour operator A company that assembles the various elements of tours is known as a tour operator. Airways) Hospitality services (including accommodation in hotels and resorts) Destination Forms of travel Ship travel: Sea travel has largely been replaced by faster means of travel such as automobiles and airplanes. buses and taxis. Travel (rail. leisure and business travelers. meals etc. air). due to its speed and coverage.
No of adults and children traveling etc. etc). Type of Accommodation. Outbound Tour operator in India takes the requirement of a customer in detail . You are an outbound tour operator if you make arrangements for people who want to visit some other country. meals etc. . air). Once the client has agreed for the package. You are an inbound operator if you make arrangements for people who are arriving in India for a visit. Such as the Destination selection. After that he sends the package detail to you that is hotel cost. After this he coordinates with his counterpart: The Agent at the destination and work out the cost inclusive of all the necessary elements of the tour. accommodation. transportation cost etc. Outbound tour operator An outbound tour operator is a company which makes travel arrangement for the people of their country to some other country. sea.9 For example. Help in arranging transportation for the client (rail. then the Tour operator customize and pass on the package detail to the client by adding up his margin in it. Interest. Incentive packages. The tour operator of the destination country negotiates the rate with the hotel. travel agency. and then makes a detailed itinerary. let us say that you are a tour company that is located in India. Short listing of hotels according to the client requirement. airport transfer. These are the tours booked by the companies for their employees through tour operator. road. etc on your behalf. Commission from hotels can vary according to the hotel policy. For example let us say that you are a tour company that is located in India. Commission from sales (not much these days from airlines). These can include hotel reservation. The Outbound Agent in India confirms all the arrangement of as per the itinerary with the destination tour operator. Job of domestic tour operator Identify itinerary (it include everything from sightseeing. That is to say that one tour operator is of the company from where the tourist belongs and the other where the tourist wants to visit. Sources of income of a tour operator Service charge. Commission from package tour holidays. Duration of Travel. tours of the areas. In outbound tours two or more tours operators are involved.
required papers (passports. Provide information on custom regulation. tourist attraction and recreation. visa and certificate of vaccination) and currency exchange rates to international travelers. fares and hotels ratings and accommodations. car rentals.10 Work of a travel agent Give advice on destination. hotel accommodation. restaurants. To collect information on departure and arrival time. Make arrangements for transportation. . Advice on weather conditions. tours and recreation.
then we should also ask him where he is going to stay.Satinder Singh Check Validity – In most cases passport should be valid for at least six months from the date of departure from the destination country. if he is only buying tickets from us. Example Mr.g. you must check on Seat /Meal Request. In view to generate additional revenue.11 Check list for international tourist Operational Guidelines . In view to provide Best of Services. Check on the Travel Insurance requirements. E. Travel insurance. Visa Status – Check if there is enough time available to obtain Visa. Names given by client should match the name as on their respective passports. Inoculations. Forex.International At the time of reservations. . and if we can offer him hotels/ transfers/ Forex / travel Insurance. A Child should have name of the accompanied parent on his/her passport. Take complete name. Special Request and advise him on Change/Refund/No-Show Clauses. you must check and offer on the services he is not buying from us.
Germany. Covering letter from the applicant on company's / personal letterhead stating his name. Spain and Sweden. and Australia have stringent norms. ensure you apply visa to the country of first port of arrival. Greece. Norway. Italy. The 15 Schengen countries are: Austria. Countries like USA. purpose and duration of visit. you may enter one country and travel freely throughout the Schengen zone. Iceland. Detailed Tour Itinerary. Income Tax paper for the last 3 years. Portugal. 2-4 recent passport size color photographs with white background and on Kodak paper only. different regulations apply. Medical Requirements : *As Applicable Visa Fee Time Taken : *As Applicable : *As Applicable * Please check directly from Embassy or its website for correct info. Finland. (OR) * Please Log on to Visa pages online to find out details. UK. Denmark. Standard Documents required Passport with validity of more than six months. France. With Schengen visa. Tour Confirmation & Hotel Confirmation. Foreign Exchange endorsement / Copy of Credit cards.12 Visa There should be enough pages available for Visa (2 pages for one visa required) Check the Passport’s Place of Issue – as embassies do not accept applications of passport issued out of their region. so take care when dealing with such itineraries. If it’s Schengen Visa. designation.If passport holder other than Indian. Canada. Original Bank Statement for the last 6 months. Check Nationality . Netherlands. Belgium. . 1 Visa application form duly filled in and signed. Luxembourg.
Always check the current rate of Exchange before you accept the payment. so be careful when accepting currency notes. What is Buying Rate? Rate at which the Bank or Forex Dealer buy currency. TC / Cash currency rates may differ.85. FOREX Always advice passenger that the payment due would be calculated as per ROE on the date of payment made. then to safeguard yourself. What is Selling Rate? Rate at which the Bank or Forex Dealer sell currency.13 In case passenger availing Visa on arrival. If not able to identify them. please check requisite documents including passport size photographs to be carried along. Example 1USD = INR 45. . There is lot of duplicate currency floating in the market.10. Example 1USD = INR 46. so please check from your Bank/ Forex Dealer. note down number of each currency note.
14 Corporate Travel Corporate travel is the people travelling for purpose related to work from one country to another or from one place to another within the country. . There are basically four expense categories for corporate travel. Visas Check the embassy/consulate’s website for visa requirements. Inoculations Make sure inoculations are completed as soon as possible because inoculations can take several weeks to become effective. Remember that an inoculation certificate may be required when applying for a visa. Health Advisories Passport Check validity of traveler’s passport – passports should be valid for at least 6 months after date of arrival in destination country. or use the Link below to find visa requirements by country. Both passports will be simultaneously valid. Which are as follows? Airlines expense Hotel expense Food and beverages expense Transportation expense CORPORATE TRAVEL CHECKLIST Travel Advisories Check for travel advisory warnings before booking flights. Consider obtaining a second passport for convenience if the traveler is a frequent flyer. instructions and forms. Export license(s) Find out if a trade license/permit is needed.
and air miles details.15 International Driving license Find out if an international driving license/permit is required. Obtain tickets/boarding pass in advance if preferred Hotel Check hotel reviews Make sure the hotel has service amenities (i. single occupancy double. Translator/escort Check with the applicable tourist board for translators/escorts Hire car Find out what type of hire car the traveler prefers (subject to travel policy). if applicable. Note the driver’s mobile number Trains Note train times Obtain train tickets Find out if seat reservation is required Find out if connecting train(s) leave from the same station Get directions from station to venue Driving/Car parking If possible. dietary requirements. Wi-Fi. insurance requirements Find out if chauffeur drive is required because of country regulations Verify location of collection/drop off point Find out if corporate vouchers are available Find out if maps are provided Taxis/Courtesy Car Note pickup time and exact location of collection point If driver will be carrying a sign.. garage. etc) Specify smoking/non-smoking preference Check if customer parking is available Note booking reservation number Send traveler's flight details to hotel upon confirmation Request that the room is held for late arrival (arrival after 1800 hrs). luggage capacity. compare prices using a flight comparison website like Expedia.e. standard. mechanic. Flights Compare prices using a flight comparison website Check travel policy for traveler's approved class of travel Before booking. breakdown cover.uk Be aware of time zone impact on date/time of arrival Check traveler’s seating preference. air conditioning.co. manual/automatic. find out what the sign will say.e. . make and model of car. and any extras such as satellite navigation. keep a record of traveler’s registration no. incoming/outgoing fax/voicemail) Specify the type of room required (i.
Timing/location of meetings and entertainment Name and telephone nos. model and color of car. address. envelopes) Business cards (with reverse side in country specific language) Meeting papers Weather report for week ahead Advice on dress code for events ‘Hints for Exporters’ booklet Hardcopy of diary for the travel period Photocopy of passport/important docs/credit cards Country specific information. reservation no. check-in times.16 Check if international breakdown cover required? Find out if you need to reserve a parking space If parking is arranged at client’s premises. Travel Pack Passport Inoculation certificate Flight Tickets/boarding pass Hotel booking reservation number Travelers cheques Car rental voucher Train tickets Insurance documents Stationery (headed paper. hotel. phrasebook. rail enquiry desk no. compliment slips. name. fax no. of overseas contacts Hire car collection/drop off time. hire car pickup/drop off location Details of local currency and suggested daily budget . Airline terminal no... telephone no. advice on local etiquette Extra copy of the itinerary for his household Contact details of others travelling to the same meeting Area map (Google maps) and map/directions to venue. contact details. flight times. Taxi pickup times. provide traveler’s registration no. contact/account details (name written on sign) Train times. Health insurance cover Make enquiries about health insurance Spending Money Worldwide Restaurant Search Itinerary Include the following details Name and location of airport Date of travel. make. flight nos. address. guidebook. for all arrivals and departures Hotel arrival time. station.. room reservation no. platform. company name.
and Exhibitions. Conferences. or an educational topic. Incentive tourism is usually conducted purely for entertainment. a profession. rather than professional or educational purposes. Most components of MICE are well understood. or a job well done. MICE tourism usually consists of a well planned agenda centered on a particular theme. . Incentives. MICE tourism is known for its flawless planning and demanding clientele. Unlike the other types of MICE tourism. This process of marketing and bidding is normally conducted well in advance of the actual event. often several years. MICE tourism is a specialized area with its own trade shows (IMEX) and practices.17 MICE = Meetings. perhaps with the exception of Incentives. Incentive tourism is usually undertaken as a type of employee reward by a company or institution for targets met or exceeded. MICE are used to refer to a particular type of tourism in which large groups planned usually well in advance are brought together for some particular purpose. The acronym MICE are applied inconsistently with the “E” sometimes referring to Events and the “C” sometimes referring to Conventions. such as a hobby. MICE events are normally bid on by specialized “convention” bureaus located in particular countries and cities and established for the purpose of bidding on MICE activities.
Conventions: A gathering of people to meet and discuss similar issues and activities in a large setting.18 Meetings: it is designed to bring to bring people together for the purpose of exchanging information Incentives: It is a trip that is planned by a company to reward their employees for outstanding services in their desired field. . Exhibitions: An event design to bring together people in the specific industry or closely related industry to come together to show case their product or services to a group of attendees. The source of income is by charging 5% to 10% on the total bill.
accommodation? Can you move from one space to another conveniently and quickly? Soundproofing. dinner. experiences or an urban meeting? Homely and cozy or classy and stylish? When planning your schedule • • Will your guests arrive from near or far? Will they arrive by public transport. will you need cameras and screens? . technology Furniture • • • • • • • Short informative sharing event or information bulletin: rows of chairs All-day seminar or longer: classroom set up (tables and chairs) Training or workshop: group work tables (4–6 people per table) Meeting: conference table (max 20 people per table) Training event or meeting: U-shaped table Evening event or get-together: cocktail set-up (buffet and bar tables) Festive dinner party: banquet setting (8–12 people per table) Technology • Take note of the size of the space: is the PA loud enough.19 Organizer’s checklist Location • • Accessibility: is the meeting location easy to reach? Environment: comfort. with their own cars or is their transportation specially arranged? Facilities • • • What kind of facilities will you need: main meeting room. spaces for group work. auxiliary spaces. acoustics. furniture. air conditioning. exhibition. is the projector bright enough. ease of concentration Nature of the event • • • Is the event one-off or a series of events? Calm of nature. atmosphere. lunch.
20 • • • • Visual aspects: lighting technology. air conditioning. nationality. security officers. heating. standards for the operations Responsibility of the meeting location: recycling. quality of technical execution Required IT solutions: open/closed network. status What is the aim of the catering: to satisfy hunger. access control Personal safety: first aid. materials. personal security arrangements (for speakers or participants) Information Security: spaces. and how much time do you need to reserve for eating? What message do you want to convey: health-consciousness. video recordings? Will you require professional help with planning or technical support during the event? Catering • • • • • Nature of the event: working meeting or a party? Participants: gender. make an impression. visual planning and projectors. suspended items and installations. or encourage guests to stay longer? Timing and schedule: how hungry are the participants. following a theme or a corporate image? Security • • • Security of the site: fire safety. seasonal. webcasting and recorded files Are you looking for interaction: voting facilities. luxury? Trends • Decoration and presentation: neutral. own staff and meeting location staff Quality and responsibility • • Quality of the meeting arrangements: quality standard certificates. lighting .
What is your budget? (Can you get extra funds if needed? Could you get sponsors. times).21 Meeting & Event Check List For Big Meetings & Events At the very start Define The purpose and objectives of the meeting . .)? Whom do you want to attend? Estimate no. of guests/delegates. When do you want it to take place? (Remember to check dates for other events). seating format and size of meeting rooms and other facilities needed each day (incl. What will the guests/delegates gain from participating? Who will be the members of the planning group/event committee? Who is the decision maker(s)? Who will be there to help on-site? What do you want to happen? (Work out a preliminary program/agenda). Can you be flexible on dates? Where do you want it to take place? (Consider parking. And available optional dates.). transportation.. No. (Develop a relevant media contact list)? Do you need to insure the event? Determine Preferred dates.to you. How long would your event be? Do you need to attract guests/delegates by PR. accessibility for disabled etc.
Consider the offers received: Which facilities will best accommodate your event? Which will best live up to the expectations of the guests/delegates? Who will be the best partner to work with? Which venue best meets your budget.22 Need for breaks. and standard of bed rooms each day. No.) on the response form. Allow the guests/delegates to note their individual requirements (dietary. exhibition. Invite speaker Prepare invitations. When you need the offer. receptions etc. smoking etc. lunches. Budget. stage). Book the event venue(s) and main services Consider the need for printed material and prepare a timeline for producing it. State your preference packages &/or itemized rates. .g. Any special requests (e. Inspect the considered event venue(s). Type of guests/delegates. A rough draft of the program. Any other relevant information. dinners.
Prepare your event budget. for copying/production of handouts). Consider the unexpected. what happens if one of your speakers falls sick?) + prepare contingency plans Invite guests/delegates. (Updating minimizes your cancellation/reduction costs). Prepare press release for your event.). Order gifts and amenities. Check budgets from similar meetings to ensure that all is included. bed rooms.23 3 months prior to the event Update your reservation (no. Remember to note special requests (VIPs etc.). (E. Confirm guests/delegates participation. Finalize of printed material production. Hold a pre-event meeting with your venue contact to go through the programmed. Check and order speakers' technical equipment requirements. guests/delegates etc. Check and order speakers' for transportation requirements. Order signs and printed material. of meetings rooms. Send rooming list to the hotel. 1 month prior to the event Choose and confirm catering and menus Check development of speakers presentation (Remind speakers of presentation due dates. Start preparing a scenario (to do list with responsible persons assigned). .g.
Prepare name badges. are on-site. helpers etc. Check and order speakers' technical Prepare a master copy of all your printed material to bring with you . Personally check that all material has arrived and is in good condition. Aim at getting to bed early . If you are using your own AV. briefed and ready to go During the event Relax. smile and have a great event! After the event .24 One week prior event Send material to arrive at the hotel 48 hours before your arrival. plugs etc. Make sure that all greeters. Upon arrival at the venue / 1 day before event Hold a pre-event meeting with your venue contact to go through the programmed. who has the authority to sign bills and order any extras.(advise the hotel to expect the material) Make arrangements to return material to your office after the event.just in case. check that it functions and that you have all necessary cords.). Call up contacts to get confirmation of coverage.and get a good start! 1 hour before event Check all event rooms. Send out your event press release. contact telephone list etc. Prepare a staff briefing kit (programmed. Advise the event venue (and other relevant suppliers). scenario. Confirm all deliveries and pick-ups.
Fill out the event evaluation form. (Present you feed-back and feedforward). Check the invoice.25 Meet with your venue contact to review the event. Pay the invoices from suppliers. . Send thank-you notes to the speakers. staff etc. sponsors. Make notes for the next event.
and computer networking and computer reservation system to meet up the demand of their clients. internet. Siddharth Jain.in is an online travel company catering to the travel as well as to the hospitality industry.in is located in Darya Ganj. fax. The office of Click2travel.26 Introduction to the company Click2travel. . They assist the customer in making their package tours according to their requirement. The office is well equipped with the external and internal communication system. New Delhi. being effectively maintained wit telephone. It is run by a team of young and energetic professionals fully conversant with modern day’s travel trade and its practices that have background with various travel agencies.in one of the India’s travel company was started in 2008 by Mr. Beside that they also assist their customer in booking the hotel of their choice and try to provide the best alternative choice to the customer. groups and corporate events organized along with both air and ground transportation reservation done. Click2travel. They act as a facilitator in getting tours.in is an IATA recognized agency in India. Company’s Profile Click2travel. They provide their customers with complete travel solution.
Stores & Super markets. Financial Institutes.Founder Director Siddharth Jain. IT Companies & Travel Companies. American Embassy Travel Management Centre. which provides us e-business solutions and application management services to keep our operations sailing smoothly. Retailer. sales or business development. A thorough professional and a perfectionist. They are our technology partners. Siddharth is skilled in all fields of the trade. American Express and Carlson Wagonlit. Siddharth has an impressive knowledge of the field which he has gained over a decade and work credits with companies like Carlson Wagon Lit. .in is developed through Kamyab InfoTech. Neeraj Jain.in has passionately created an online travel service Click2travel. Kamyab InfoTech is IT Solution Company based in New Delhi and Mumbai. the founder of Click2Travel.Director She has vivacious personality full of positive attitude and proficient in nature. He is well versed with the challenges that the world of hospitality has to offer.in her team is constantly striving for a 99% client conversion rate. which in turn brings in a more than 100% satisfied customer that keeps coming back with all their travel needs and plans.in. BTI Sita. Their industry experience extends to providing solutions to several key industries such as the Banks. Shalini has been in the industry for 11 years and has worked with multi-nationals like Holiday Inn. She is the operational head of Click2Travel.27 The management Siddharth Jain . Air Sahara & Journey mart. Shalini started a successful offline Tour Operator Company in the Year 2004. headed by Mr. be it operations. Shalini Jain . Kamyab InfoTech PVT Ltd Click2travel.
incentive tour packages etc. Communication route is simplified. The cost effective and well organized tour packages are sure to satisfy their customer. The company ensures that their customer is offered with the best of the Hospitality. Services Click2travel. Values: To create value for guest. Vision and Values Mission: To push the leading edge of travel and give the added value of services to our guest. They try to keep their client with updated information about the hotel reservation.in is a coming up Travel Company in India which provides its client with a wide range of services. Hotel reservation services Leisure trips Luxury Cruises Tour packages within India Tour packages outside India Car rental services Corporate/incentive tour Airlines deals Tailor made vacations Religious tours Conferences and incentives .28 Mission. corporate. The company also organizes group tours and tries to give its customer the best value of their money. be ethical and trust and respect each other Unique Selling Point To customized travel packages as per client requirement. tour packages. To make hotel reservation according to the customer will. Vision: To be among the top travel agency in the country.
. agents receive a 10% commission on booking in hotels where as it can vary depending upon the hotel policy.29 Procedure for hotel reservation Call at the hotel room reservation. After that give the best hotel reservation price to the client and once he/she has confirmed the booking ask him to message the conformation on yours email id. Then ask for the Travel Agent Commission. After all this is done say thank you. Greeting the person and asking his or her name. If the travel agent has a tax deduction certificate then 10% tax would not be deducted from the travel agent commission where as if they don’t have it then the hotel deduct 10% amount from the agent commission. Also ask for extra bed cost if required. Typically. Ask for the child policy of the hotel. Also ask if the rate is inclusive of tax or they are extra. If the rooms are available ask for the various packages that are offered by the hotel along with their rates. Check the availability as per the client requirement.
. Facts and Findings The company mainly deals in outbound tours.30 Research Methodology Objective To understand what customer wants in their tour packages. Also in the beginning of my training I got to work on a project luxury resort which is going to open at the region of Dehradun the capital of Uttrakhand. to do air ticket billing on Yatra software and to handle the customer queries. Company also deals in hotel booking and air deals. hotel booking and Airline reservation and how to organize and modify the plan according to the customer need. The company also deals in group tour. The company also has tailor made packages for its clients. Scope of study While working with Click2trave. I got to work on the room reservation for our client.in as a trainee I got to learn how to make itineraries. How to make itinerary and to modify it according to the customer need.
breakfast. lunch/dinner is included in price American plan (AP): in this plan room. .24%.30% and it is applied on service charge. breakfast. Hotel What are different types of meal plan and what all things it contains? There are four different types of meal plan that is European plan (EP): in this just the reservation of room is involved in price Continental plan (CP): in this plan room and breakfast is included in price Modified American Plan (MAP): in this plan room.64% where as for international air ticket it is 1.31 FAQ of accounts department What do you mean by TDS? TDA means Tax Deduction at Source Is TDS different TDS is 10% on commission What is the service tax on airlines ticket? For domestic air ticket the service tax is . lunch and dinner are included in price. What is VISA service tax charge and how it is applied? VISA service tax charge is 10.
rooms. Basis two: Another term for double occupancy. Check-in may require the presentation of payment. etc that can be sold or reserved. usually a hotel. as a reservation. . Cancellation clause: In a contract. Check-in: A procedure whereby a hotel guest is registered as having arrived. American plan: A meal plan at a hotel or resort in which three meals a day are included in the price. AP: American plan is a meal at a hotel or resort in which three meals a day are included in the price. Check-out time. Cancellation penalty: An amount deducted by a supplier from a refund of prepaid funds when a reservation is cancelled. sometime referred to as full American plan. All inclusive: One price covers all listed elements of the package. the number of rooms actually available for use on a given day. Sometimes referred to as Full American Plan. have no connecting doors. the latest time a guest may leave without being charged for another night's lodging. In hotels. the earliest time at which a room will be available. while next to each other. Check-in time. Cancel. Available rooms: In a hotel. Check-out: A procedure whereby a hotel guest formally leaves the hotel and settles his or her bill. usually upon payment of a penalty. 1. eliminating rooms not available due to damage. repairs. as a check. 2. cabins. Amenities: The facilities and features of a property. APAI: American plan All Inclusive. a provision which allows for cancellation by one of the parties.32 FAQ hotels Accommodation: any room sold to a customer Adjoining rooms: Hotel rooms which. and so forth. B&B: n. without charge. To indicate an item has been processed. or other documentation or identification. To void. Availability: The current inventory of seats. Include all three meals and all taxes. In hotels. reservations. Buffet: A serve-yourself meal featuring several choices in each course. Bed and breakfast. Complimentary: Free.
33 Confirmation: The official acceptance of a booking by the supplier CP: Continental plan includes only breakfast. CPAI: Continental Plan includes only breakfast and all taxes. Twin-double: A hotel room with two double beds sometimes called a double-double. includes breakfast and one major meal and all taxes. suite. apartment. EP: European plan. Accommodations that do not include meals FAP: Full American plan. Double occupancy rate: The rate charged when two people will occupy a room. In-out dates: Dates on which a guest arrives and leaves. A hotel room with two double beds sometimes called a twin double. MAPAI: Modified America Plan. MAP: Modified American plan includes breakfast and one major meal and all taxes. Modified American plan: A hotel rate that includes two meals daily. Twin: A hotel room containing two single beds. usually breakfast and dinner. Inclusive rates: Room rates that include tax. double occupancy. . Invoice: A business document detailing goods or services provided and requesting payment. etc economy class. PPDO: Per person. Double-double. Tariff: A schedule of fares or prices.
or three-digit indicators that identify specific airlines in CRS systems. F: First class Fare: A paying passenger on a plane. Commissions are calculated on the base fare. Add-ons: Extra flight at extra cost Amendment: Changes to your booking. D: Business class discounted Domestic airline: An air carrier that provides service within its own country. Domestic fare: Fare charged for travel within a country. Child: Person 2-11 years. as a reservation. CNL: Cancel. Conditions: Rules pertaining to this air fare. Bulk fare: A fare available only when buying blocks of seats. more loosely. including those that identify airports. also called a domestic carrier. all such unique indicators. CT. before tax has been added. Circle trip.34 FAQ for air lines A: First class discounted Airline codes: Specifically. Class: Letter used to book your flight reservation. Carrier: Refers to the name of the airline you are travelling. B: Coach Economy discounted Base fare: The fare. as of an airline ticket. . APT: Airline passenger tariff Availability: The current inventory of seats that can be sold or reserved. C: Business class Cancel: To void. the unique two. Code share: Flight operated by another airline.
OW: one way journey. J: Business class premium Joint fare: The fare charged for travel that utilizes more than one airline. Mileage: The amount of miles permitted to be flown on an air fare. Inventory: Refers to the number of rooms and specific room types available for sales in a hotel. Net fare. Non-reroutable: No changing of destinations. One-way trip: Any trip for which a return leg has not been booked. Non-endorsable: No changing of airlines/carriers.35 H: Coach Economy discounted IATA: International Air Transport Association. P: First class premium Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. This fare is agreed on by the airlines involved. K: Thrift L: Thrift discounted Nominated carrier: The airline you can fly. Q: Coach Economy R: Supersonic . No show: This occurs when customer or group has made a confirmed reservation and fails to check in. the maximum distance you can fly in air miles. net rate: The fare after commission. Name. Non-refundable: No refund value. PNR: Passenger. M: Coach Economy discounted MPM: Maximum permitted mileage. Normal fare: An airline fare for a completely unrestricted ticket. Reference. Open jaw: Fly into one city and out of another city at no penalty.
Surcharges: Extra cost involved. Ticket designator: An airline code. Upgrade: To move to the next higher category. Split ticketing. Creating two separate tickets for a single journey. TKNO: Ticket number TKTL: Ticket time limit. Transit: Stopover and change plane. Ticket on departure: A ticket that will be picked up by the passenger at the airport. usually indicating a discounted fare. as to upgrade a passenger from tourist to business class. as on an airline. usually to obtain a lower fare. Transit visa: A limited-term visa issued solely to allow passage across or through the issuing country's territory. to a single destination and back. Season: Different times of the year for travel have different fares.36 S: Standard Class T: Coach Economy discounted Reissue: Changes requiring a new ticket to be issued. Stopover: When you leave the airport for more than 24 hours. Rerouting: Changes to flight routing. Unrestricted fare: A higher fare for a ticket offering maximum flexibility. STPC: Airline pays for your accommodation at the stopover. RT: Round trip. Ticket stock: Blank airline tickets. R T Fares: Return journey fares. V: Thrift discounted W: Coach Economy premium Y: Coach Economy . Roundtrip: A trip.
ADVR: Advise as to rate. museum admissions. All-in: All inclusive. Cultural tourism: Travel to experience the arts or history of a location or travel to immerse oneself in the language. Client: A term used for a customer. without charge.37 FAQ for travel industry Accreditation: Approval given by various trade associations to a travel agency allowing the sale of tickets and other accommodations. Incentive travel: Travel that is given to employees as a reward for outstanding performance. or culture of a region. Inclusive tour: A tour package that bundles transportation and lodging along with additional services such as transfers. Complimentary: Free. COD: Cash on delivery. CRN Cash refund notice. Briefing tour: A tour. and so forth In-out dates: Dates on which a guest arrives and leaves. AVS: Availability status messages. Inbound operator: A person or company providing inbound services. . ADVN: Advise as to names. IATA: International Air Transport Association. All inclusive: One price covers all listed elements of the package. as a tour. as in tour arrangements. sightseeing. Full service agency location: A branch of an agency that provides customers both reservations and ticketing Inclusive Rates: Rates that include tax. Destination: Place to which a person is traveling or a thing is sent. usually to indicate an on-going relationship. society. Add-on: Anything optional purchased by a passenger. Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. usually for travel agents and other industry personnel intended to acquaint them with a new destination or new procedures.
supplied to the hotel prior to guest arrival. a rental car. a list of flights. The amount of the ticket. Net rate: These are rates with commission deducted at source. Leisure travel: Travel undertaken for pleasure. Markup: The sum of money or percentage added to a wholesale or purchase price to arrive at the retail or resale price. TQM: Total Quality Management TA: Travel agent. may be applied to another trip in many cases. Service charge: A fee charged by travel agencies for providing non-commissionable services. Supplier: In the travel industry. regardless of its purpose. as opposed to business travel. any company providing travel services to the public. MAAS: Meet and assist. Passenger name record: A file on a computerized reservation system containing all the information relating to a specific booking. Rooming list: A list of guest names and room dates for a group. Non-refundable: Of a ticket. minus a service fee. and a hotel. Also called "personal name record Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. times. T&E: Travel and entertainment. etc. Often used to indicate a trip of seven days or longer.38 Itinerary: The route of travel. Outbound: Referring to the leg of the journey departing the city of origin to the destination or destinations. point of origin: Where a journey begins. Package: A travel product bundling several distinct elements. in an itinerary. Net amount: The amount due to supplier after the commissions had been deducted. In an airline booking. . no moneys will be returned should the trip be cancelled. Land only: A fare rate that doesn't include air transportation. referring to travel over land that does not involve an aircraft. PPR: Passenger profile record. Surface: On land. A package is distinguished from a tour by virtue of the fact that it combines fewer elements. such as air travel. Point of embarkation.
A person with specific knowledge of the travel industry hired on a contract basis to provide advice. Travel counselor: An alternate term for travel agent. Tours typically involve the use of a guide. instructions. Throwaway: Any item given away for free. TO: Tour order. or services to a company. Tourist: A leisure traveler. vouchers. An area of a tourist destination that has become over-commercialized. Through fare: Fare to a foreign destination reached via a gateway city. Tour: A travel product in which several elements are bundled together and sold as a unit. guidance. . Tour conductor: An employee of or contractor to a tour operator who accompanies and is in overall charge of a Tour documents: A packet of tickets. Travel agency: Usually used in the travel industry to refer to an ARC-appointed storefront retailer. such as from the airport to a hotel or vice versa.39 TAAD: Travel agent automated deduction. Tourist trap: Derogatory term for any attraction appealing to tourists but considered to be in bad taste or to give poor value for the money. Tire kicker: A customer who asks a travel agent for recommendations or quotes but who never actually makes a booking. TAC: Travel agency commission. Travel agent: Any person who sells travel products on a commission basis. often included as an element of a tour. Transfer: The transportation of a passenger between two points. and other information sent to a passenger by a tour company. Tourism: The activity of travel for pleasure. Ticket: A formal travel document representing a contract between the traveler and the supplier. either as a way of rewarding a purchase or to attract business. host. Travel consultant: An alternative term for travel agent. Tour operator: A company that assembles the various elements of a tour. itineraries. or escort by groups.
.40 Travel partner: A travel supplier that participates in a frequency marketing program operated by another travel supplier. Wholesaler rate: A non-commissionable rate for a product such as a hotel room that is extended to tour operators and packagers. Visa expediter: A person or company charging a fee to procure visas another travel documents Visa support: Any documentation. ADR: Average daily rate. required by a foreign government before a visa will be issued. travelogue: A documentary film or video extolling the attractions of a specific travel destination or group of destinations Trip: In the travel industry. more frequently. Accountable document: Any piece of paper that. Visa: A document or. has a monetary value and which must be accounted for to the ARC. Wholesaler: Any company that sells to retailers as opposed to the general public. any supplier of travel products or services. Trave log. a stamp in a passport authorizing the bearer to visit a country for specific purposes and for a specific length of time. any journey of more than 100 miles from a person's home. Accountable manual documents: Blank ARC ticket stock used to hand-write tickets. a tour operator. when validated by a travel agency. Weather tourist: A person who travels to view meteorological events such as hurricanes and tornadoes. such as a letter of invitation from an approved organization or a receipt for confirmed bookings. XO: Exchange order. FAQ Accounts Account Executive: Person responsible for management of office. regardless of whether an overnight stay is involved Vendor: In the travel industry.
corporatetravel.co.personal-assistant-tips.jsp . Net rate: These are rates with commission deducted at source. a deduction taken to account for the decline in value of assets.aspx http://www. such as machines used in a business.mysiatravel. CRN Cash refund notice. over a period of time. TAC: Travel agency commission. Net profit: Profit after all expenses has been taken into account.html http://www. Fortnight: A period of two weeks Invoice: A business document detailing goods or services provided and requesting payment.pdf http://www.com/faq/tits. Service charge: A fee charged by travel agencies for providing non-commissionable services.41 Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. Net amount: The amount due to supplier after the commissions had been deducted. Depreciation: In taxation.com/Faqs-on-tours. Depreciable asset: Any property owned by a business that is subject to depreciation for tax purposes.resavenue. References Internet http://www.com/support-files/corporatetravelplanningchecklist. Used to offset the cost of acquiring the asset.in/mice.
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