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SUMMER INTERNSHIP FROM (01-06-2011 TO 31-07-2011) COMPANY NAME: CLICK2TRAVEL.IN
SUBMITTED BY: GAURAV KATHAIT MBA (TOURISM AND HOSPITALITY) ROLL NO: A-23 Section: RR1001 REG NO: 11013600
SUBMITTED TO: Anjali Khanna(HOD)
Table of content
1. 2. 3. a. b. c. d. 4. a. b. c. 5. 6. 7. 8. 9.
Acknowledgement Overview of India tourism industry. Different sectors of tourism industry in India Tourism and hospitality industry Structure of the industry Tourism policy Other government initiatives Future outlook Medical tourism industry Rural tourism industry Eco tourism industry Travel industry Forms of travel Tour operator Inbound tour operator Job of domestic tour operator
10. Sources of income of a tour operator 11. Outbound tour operator 12. Check list for International Tourist a. b. c.
At the time of reservation Visa FOREX
13. Corporate travel a.
Corporate travel check list
14. MICE (Meetings, Incentives, Convocation and Events)
3 a. b.
Organizers check list Meeting and Events check list
15. Introduction to company 16. Company’s profile 17. The management 18. Mission, Vision and Values 19. Unique selling point 20. Services 21. Procedure for hotel reservation 22. Research methodology a. b. c. Objective Scope of study Facts and findings
23. Frequently asked questions
ACKNOWLEDGEMENT First of fall I would like to thank the Director of Click2Travel.in for giving me the opportunity to do my two-month project training in his esteemed organization. I am highly obliged to Mr. Siddharth Jain for granting me to undertake my training at Click2Travel.in.I express my thanks to all team members under whose able guidance and direction, I was able to give shape to my training. Their constant review and excellent suggestions throughout the project are highly commendable.
Introduction to Indian tourism industry Indian Tourism Industry is the major service industry in the country. The prime authority for the development, management and promotion of tourism industry in India is the Ministry of Tourism which also runs the Incredible India Campaign.
Overview of India Tourism Industry Tourism in India contributes around 6.23% of the national GDP and is responsible for generating 8.78% of the overall employment in India.
As of 2008, the Indian tourism industry generated about US$ 100 billion and around US$ 275.5 billion of revenue is expected to be generated by 2018.
The growth rate has been expected to be 9.45% annually.
Figures of 2009 indicate that around 5.11 million foreign tourists visited India that year, mostly coming from the USA and UK and domestic tourism touched high figures of 650 million. The highest share was taken by the states of Andhra Pradesh, Uttar Pradesh and Tamil Nadu.
The World Travel and Tourism Council (WTTC) have counted India and China as among the fastest growing tourism industries over the span of next 10-15 years. Maharashtra. Union Territories and thus promotional policies and programs for the tourism sector are defined. State Governments.5 Rajasthan. Tamil Nadu. Indian hospitality industry's excellent growth has been primarily due to the following reasons Strong GDP performance Developing stronger ties with nations all across the world Encouraging foreign investment Structure of the Industry . Delhi and Uttar Pradesh remain the favorite destination among the tourists. The Ministry of Tourism formulates and regulates the national policies for the promotion of the tourism sector. It collaborates with various Central agencies. Different Sectors of Tourism Industry in India the different sectors of the Indian Tourism Industry are enlisted below: Tourism and Hospitality Industry A brief: The Indian Tourism Industry has registered a remarkable growth both in the volume of foreign tourists and the overall revenue compared to the International Tourism Industry.
Medical Tourism Industry This is one of the highly growing sectors of the Indian Tourism Industry. It contains the following policies Target tourism as a major sector for economic growth Focus on domestic tourism Position India as a global brand for tourism Develop integrated tourism circuits Tourist friendly visa process Tax rates rationalization in the hospitality sector Immigration services Other Government Initiatives 31 villages have been recognized by the Ministry of Tourism. The Government of India is expecting to generate Rs. Incredible India: Under this policy the Government carries out its promotional activities through various marketing programs. Tamil Nadu. Government of India to be developed as tourism hubs. Karnataka. Atethie devo bhava: (guests are equal to God) this policy by the Government aims to make the common people aware who come in contact with the tourist. The states of which the villages have been identified are Himachal Pradesh. Gujarat. Sikkim. . as it provides quality health treatment at cheaper costs compared to the treatment costs in the USA and other developed nations.500 billion to GDP by 2020. Future Outlook The hotel sector is expected to register a positive growth in the next few years. The Hotel sector has registered a faster growth than the GDP since the last few years. Bihar. 8.6 The hotel industry is an important division of the Tourism Industry. Madhya Pradesh. Orissa. Kerala. Assam. Advantages India offers the following advantages when it comes to medical treatment and facilities: The treatment costs are comparatively 30% lower to that of Western countries and also the cheapest in South-east Asia. Rajasthan and West Bengal. With years passing by India is becoming a top priority for medical tourism. Maharashtra. Tourism Policy The National Tourism Policy was prepared in the year 2002.
which has given US$ 2. which will. gold standard DXA bone densitometry. cosmetic treatments and many others. orthopedics. Eco-Tourism Industry Eco. 12 lead ECG. cancer risk markers. Rural Tourism Industry Rural tourism industry reflects the rural civilization and culture followed in rural India which is rich in arts and crafts. comprehensive physical and gynecological examinations.3 billion has been estimated to come up. Spiritual Tourism Industry India has numerous spiritual destinations which makes India a hot spot for spiritual tourism industry. This sector has got quite a high number of tourists specially those who have an attraction for the rural ways of life. Alone from Rajasthan. handicraft exported amounted to about INR4 million in the year 2009. doctors etc have a good command over the English language which makes it easier for the tourists to communicate with them Indian hospitals offer excellent medical facilities in cardiology. make it a Rs. coronary risk markers. 9. high strength MRI etc are some of the medical services offered in India. such as IVF.Tourism is a very responsible form of tourism which encourages sustaining ecological balance and also leading to ecological development. in transplants. audiometric. The sector is expected to generate an annual growth of 30%. spirometry. . a business of $2. Tourism projects have been launched by the Union Tourism Ministry in collaboration with the UNDP. Full body pathology. 2D echo Color Doppler. Spiritual tours organized for the tourists all across the country give the tourists an insight into the religiously rich culture of India. Chest X-ray. It has the prime objective of promoting tourism by maintaining the nature as it is and promoting the conservation of wildlife and their habitats.500-crore industry by 2015. Even without any promotional programs for developing rural tourism. body fat analysis. joint replacements. Infertility treatments cost almost 1/4th of that in the developed countries and services include modern assisted reproductive techniques. innumerable tourists across the seas visit the villages in Rajasthan.7 The medical staff. and a full range of Assisted Reproductive Technology (ART) services. Gujarat and South India every year. as reported by the Confederation of Indian Industry (CII). Future Estimates for the Medical Tourism Industry This sector has immense potential and by 2012.5 million for the project.
Road. Rail travel: the popular forms of rail travel include inter-city trains. Air Travel: It is the most popular form of international travel. meals etc. The elements of tours consist of. Accommodations along with meals if necessary. These can include hotel reservation. The travel sector covers the following sectors Transportation services (Rail. . Airways) Hospitality services (including accommodation in hotels and resorts) Destination Forms of travel Ship travel: Sea travel has largely been replaced by faster means of travel such as automobiles and airplanes. Tour operator A company that assembles the various elements of tours is known as a tour operator. airport transfer. Travel operators are mainly of two kinds that is Inbound tour operator (domestic tour operator) Outbound tour operator Inbound tour operator An inbound tour operator is simply a company that makes travel arrangements for arriving tourist from other countries or tourist from within the country. tours of the areas. air). However it is still used for small trips and leisure cruises. Road travel: It is the most popular form of travel and includes various modes such as personal automobiles. transit trains and high speed long distance trains. sea. Ship. Travel (rail. buses and taxis. Sightseeing.8 Travel industry The travel industry caters to recreational. leisure and business travelers. due to its speed and coverage. Travel services (transfer to and from the destination). road.
Sources of income of a tour operator Service charge. let us say that you are a tour company that is located in India. travel agency. road. Job of domestic tour operator Identify itinerary (it include everything from sightseeing. Commission from sales (not much these days from airlines). Type of Accommodation. After that he sends the package detail to you that is hotel cost. then the Tour operator customize and pass on the package detail to the client by adding up his margin in it. etc on your behalf. The tour operator of the destination country negotiates the rate with the hotel. These can include hotel reservation. accommodation. etc). Outbound Tour operator in India takes the requirement of a customer in detail . Incentive packages. After this he coordinates with his counterpart: The Agent at the destination and work out the cost inclusive of all the necessary elements of the tour. meals etc. Such as the Destination selection. sea. These are the tours booked by the companies for their employees through tour operator. You are an outbound tour operator if you make arrangements for people who want to visit some other country. Commission from hotels can vary according to the hotel policy. No of adults and children traveling etc. Interest. airport transfer. transportation cost etc. Help in arranging transportation for the client (rail. In outbound tours two or more tours operators are involved. and then makes a detailed itinerary. air). That is to say that one tour operator is of the company from where the tourist belongs and the other where the tourist wants to visit. You are an inbound operator if you make arrangements for people who are arriving in India for a visit. Duration of Travel. Outbound tour operator An outbound tour operator is a company which makes travel arrangement for the people of their country to some other country. For example let us say that you are a tour company that is located in India. Commission from package tour holidays. Short listing of hotels according to the client requirement. Once the client has agreed for the package. The Outbound Agent in India confirms all the arrangement of as per the itinerary with the destination tour operator. . tours of the areas.9 For example.
10 Work of a travel agent Give advice on destination. fares and hotels ratings and accommodations. tours and recreation. Advice on weather conditions. To collect information on departure and arrival time. restaurants. tourist attraction and recreation. visa and certificate of vaccination) and currency exchange rates to international travelers. Provide information on custom regulation. required papers (passports. . Make arrangements for transportation. hotel accommodation. car rentals.
if he is only buying tickets from us.11 Check list for international tourist Operational Guidelines .Satinder Singh Check Validity – In most cases passport should be valid for at least six months from the date of departure from the destination country. In view to generate additional revenue. Travel insurance. Inoculations. you must check on Seat /Meal Request. Forex. E. Take complete name. A Child should have name of the accompanied parent on his/her passport. Special Request and advise him on Change/Refund/No-Show Clauses. you must check and offer on the services he is not buying from us.g. Visa Status – Check if there is enough time available to obtain Visa. and if we can offer him hotels/ transfers/ Forex / travel Insurance.International At the time of reservations. Names given by client should match the name as on their respective passports. Example Mr. In view to provide Best of Services. then we should also ask him where he is going to stay. . Check on the Travel Insurance requirements.
Covering letter from the applicant on company's / personal letterhead stating his name. If it’s Schengen Visa. Original Bank Statement for the last 6 months. Norway. you may enter one country and travel freely throughout the Schengen zone. . designation. With Schengen visa. (OR) * Please Log on to Visa pages online to find out details. ensure you apply visa to the country of first port of arrival. Portugal. Detailed Tour Itinerary. Standard Documents required Passport with validity of more than six months. Countries like USA. Finland. Luxembourg. 1 Visa application form duly filled in and signed. Italy.If passport holder other than Indian. so take care when dealing with such itineraries. UK. Netherlands. Canada. The 15 Schengen countries are: Austria. Greece. Iceland. France. Denmark. different regulations apply. Income Tax paper for the last 3 years. Spain and Sweden. Germany. Check Nationality . and Australia have stringent norms. Foreign Exchange endorsement / Copy of Credit cards. 2-4 recent passport size color photographs with white background and on Kodak paper only. purpose and duration of visit. Medical Requirements : *As Applicable Visa Fee Time Taken : *As Applicable : *As Applicable * Please check directly from Embassy or its website for correct info. Tour Confirmation & Hotel Confirmation. Belgium.12 Visa There should be enough pages available for Visa (2 pages for one visa required) Check the Passport’s Place of Issue – as embassies do not accept applications of passport issued out of their region.
FOREX Always advice passenger that the payment due would be calculated as per ROE on the date of payment made. If not able to identify them. please check requisite documents including passport size photographs to be carried along. TC / Cash currency rates may differ. Example 1USD = INR 46. note down number of each currency note.13 In case passenger availing Visa on arrival. .85. so be careful when accepting currency notes. What is Selling Rate? Rate at which the Bank or Forex Dealer sell currency. What is Buying Rate? Rate at which the Bank or Forex Dealer buy currency. so please check from your Bank/ Forex Dealer. Example 1USD = INR 45. then to safeguard yourself. Always check the current rate of Exchange before you accept the payment. There is lot of duplicate currency floating in the market.10.
Remember that an inoculation certificate may be required when applying for a visa. Visas Check the embassy/consulate’s website for visa requirements. . Consider obtaining a second passport for convenience if the traveler is a frequent flyer. Which are as follows? Airlines expense Hotel expense Food and beverages expense Transportation expense CORPORATE TRAVEL CHECKLIST Travel Advisories Check for travel advisory warnings before booking flights. There are basically four expense categories for corporate travel. Export license(s) Find out if a trade license/permit is needed.14 Corporate Travel Corporate travel is the people travelling for purpose related to work from one country to another or from one place to another within the country. Health Advisories Passport Check validity of traveler’s passport – passports should be valid for at least 6 months after date of arrival in destination country. Inoculations Make sure inoculations are completed as soon as possible because inoculations can take several weeks to become effective. Both passports will be simultaneously valid. instructions and forms. or use the Link below to find visa requirements by country.
Translator/escort Check with the applicable tourist board for translators/escorts Hire car Find out what type of hire car the traveler prefers (subject to travel policy). standard.e. keep a record of traveler’s registration no. .co. Wi-Fi. find out what the sign will say. single occupancy double. and air miles details.uk Be aware of time zone impact on date/time of arrival Check traveler’s seating preference. mechanic. Flights Compare prices using a flight comparison website Check travel policy for traveler's approved class of travel Before booking. garage. compare prices using a flight comparison website like Expedia. etc) Specify smoking/non-smoking preference Check if customer parking is available Note booking reservation number Send traveler's flight details to hotel upon confirmation Request that the room is held for late arrival (arrival after 1800 hrs).. manual/automatic. if applicable. make and model of car. air conditioning. Obtain tickets/boarding pass in advance if preferred Hotel Check hotel reviews Make sure the hotel has service amenities (i. incoming/outgoing fax/voicemail) Specify the type of room required (i. breakdown cover. and any extras such as satellite navigation. luggage capacity. insurance requirements Find out if chauffeur drive is required because of country regulations Verify location of collection/drop off point Find out if corporate vouchers are available Find out if maps are provided Taxis/Courtesy Car Note pickup time and exact location of collection point If driver will be carrying a sign. Note the driver’s mobile number Trains Note train times Obtain train tickets Find out if seat reservation is required Find out if connecting train(s) leave from the same station Get directions from station to venue Driving/Car parking If possible.e. dietary requirements.15 International Driving license Find out if an international driving license/permit is required.
platform. address. hire car pickup/drop off location Details of local currency and suggested daily budget . room reservation no. address. Timing/location of meetings and entertainment Name and telephone nos. rail enquiry desk no. telephone no. compliment slips. station. guidebook. model and color of car. make. hotel. name.. check-in times. advice on local etiquette Extra copy of the itinerary for his household Contact details of others travelling to the same meeting Area map (Google maps) and map/directions to venue. phrasebook. of overseas contacts Hire car collection/drop off time. Airline terminal no.. envelopes) Business cards (with reverse side in country specific language) Meeting papers Weather report for week ahead Advice on dress code for events ‘Hints for Exporters’ booklet Hardcopy of diary for the travel period Photocopy of passport/important docs/credit cards Country specific information. flight times. company name. Travel Pack Passport Inoculation certificate Flight Tickets/boarding pass Hotel booking reservation number Travelers cheques Car rental voucher Train tickets Insurance documents Stationery (headed paper. reservation no. contact details. contact/account details (name written on sign) Train times. for all arrivals and departures Hotel arrival time. flight nos.16 Check if international breakdown cover required? Find out if you need to reserve a parking space If parking is arranged at client’s premises. fax no.. Health insurance cover Make enquiries about health insurance Spending Money Worldwide Restaurant Search Itinerary Include the following details Name and location of airport Date of travel. provide traveler’s registration no. Taxi pickup times.
or an educational topic. The acronym MICE are applied inconsistently with the “E” sometimes referring to Events and the “C” sometimes referring to Conventions. such as a hobby. Conferences. a profession. often several years. and Exhibitions. or a job well done. Incentive tourism is usually undertaken as a type of employee reward by a company or institution for targets met or exceeded. MICE are used to refer to a particular type of tourism in which large groups planned usually well in advance are brought together for some particular purpose. rather than professional or educational purposes. . This process of marketing and bidding is normally conducted well in advance of the actual event. Most components of MICE are well understood. MICE tourism is a specialized area with its own trade shows (IMEX) and practices. Incentives. Incentive tourism is usually conducted purely for entertainment. Unlike the other types of MICE tourism. MICE tourism is known for its flawless planning and demanding clientele. MICE events are normally bid on by specialized “convention” bureaus located in particular countries and cities and established for the purpose of bidding on MICE activities. perhaps with the exception of Incentives.17 MICE = Meetings. MICE tourism usually consists of a well planned agenda centered on a particular theme.
. Exhibitions: An event design to bring together people in the specific industry or closely related industry to come together to show case their product or services to a group of attendees. The source of income is by charging 5% to 10% on the total bill. Conventions: A gathering of people to meet and discuss similar issues and activities in a large setting.18 Meetings: it is designed to bring to bring people together for the purpose of exchanging information Incentives: It is a trip that is planned by a company to reward their employees for outstanding services in their desired field.
acoustics. dinner. is the projector bright enough. will you need cameras and screens? . auxiliary spaces. spaces for group work. ease of concentration Nature of the event • • • Is the event one-off or a series of events? Calm of nature. air conditioning. atmosphere. accommodation? Can you move from one space to another conveniently and quickly? Soundproofing. lunch. with their own cars or is their transportation specially arranged? Facilities • • • What kind of facilities will you need: main meeting room.19 Organizer’s checklist Location • • Accessibility: is the meeting location easy to reach? Environment: comfort. exhibition. furniture. technology Furniture • • • • • • • Short informative sharing event or information bulletin: rows of chairs All-day seminar or longer: classroom set up (tables and chairs) Training or workshop: group work tables (4–6 people per table) Meeting: conference table (max 20 people per table) Training event or meeting: U-shaped table Evening event or get-together: cocktail set-up (buffet and bar tables) Festive dinner party: banquet setting (8–12 people per table) Technology • Take note of the size of the space: is the PA loud enough. experiences or an urban meeting? Homely and cozy or classy and stylish? When planning your schedule • • Will your guests arrive from near or far? Will they arrive by public transport.
lighting . luxury? Trends • Decoration and presentation: neutral. video recordings? Will you require professional help with planning or technical support during the event? Catering • • • • • Nature of the event: working meeting or a party? Participants: gender. webcasting and recorded files Are you looking for interaction: voting facilities. following a theme or a corporate image? Security • • • Security of the site: fire safety. seasonal. visual planning and projectors. nationality. security officers. access control Personal safety: first aid. heating. air conditioning. and how much time do you need to reserve for eating? What message do you want to convey: health-consciousness. quality of technical execution Required IT solutions: open/closed network. materials. status What is the aim of the catering: to satisfy hunger. make an impression. or encourage guests to stay longer? Timing and schedule: how hungry are the participants. standards for the operations Responsibility of the meeting location: recycling. suspended items and installations. own staff and meeting location staff Quality and responsibility • • Quality of the meeting arrangements: quality standard certificates. personal security arrangements (for speakers or participants) Information Security: spaces.20 • • • • Visual aspects: lighting technology.
And available optional dates. .)? Whom do you want to attend? Estimate no. Can you be flexible on dates? Where do you want it to take place? (Consider parking. seating format and size of meeting rooms and other facilities needed each day (incl..to you. How long would your event be? Do you need to attract guests/delegates by PR. What is your budget? (Can you get extra funds if needed? Could you get sponsors. No. times).). of guests/delegates. accessibility for disabled etc. transportation. When do you want it to take place? (Remember to check dates for other events). What will the guests/delegates gain from participating? Who will be the members of the planning group/event committee? Who is the decision maker(s)? Who will be there to help on-site? What do you want to happen? (Work out a preliminary program/agenda).21 Meeting & Event Check List For Big Meetings & Events At the very start Define The purpose and objectives of the meeting . (Develop a relevant media contact list)? Do you need to insure the event? Determine Preferred dates.
Allow the guests/delegates to note their individual requirements (dietary. . Consider the offers received: Which facilities will best accommodate your event? Which will best live up to the expectations of the guests/delegates? Who will be the best partner to work with? Which venue best meets your budget. and standard of bed rooms each day. When you need the offer. Inspect the considered event venue(s).g.22 Need for breaks. Type of guests/delegates. stage). dinners. Any other relevant information. Any special requests (e. Budget. A rough draft of the program. receptions etc. No. State your preference packages &/or itemized rates.) on the response form. Book the event venue(s) and main services Consider the need for printed material and prepare a timeline for producing it. exhibition. Invite speaker Prepare invitations. lunches. smoking etc.
g. of meetings rooms. bed rooms. Hold a pre-event meeting with your venue contact to go through the programmed. Finalize of printed material production. Remember to note special requests (VIPs etc. guests/delegates etc. Check and order speakers' technical equipment requirements. Check and order speakers' for transportation requirements. Prepare your event budget. Check budgets from similar meetings to ensure that all is included. Send rooming list to the hotel. 1 month prior to the event Choose and confirm catering and menus Check development of speakers presentation (Remind speakers of presentation due dates. Order signs and printed material. what happens if one of your speakers falls sick?) + prepare contingency plans Invite guests/delegates. Confirm guests/delegates participation. . Start preparing a scenario (to do list with responsible persons assigned). Order gifts and amenities. for copying/production of handouts). (E. Prepare press release for your event. (Updating minimizes your cancellation/reduction costs).).23 3 months prior to the event Update your reservation (no.). Consider the unexpected.
Prepare name badges. Confirm all deliveries and pick-ups. If you are using your own AV.). briefed and ready to go During the event Relax. plugs etc. Prepare a staff briefing kit (programmed.(advise the hotel to expect the material) Make arrangements to return material to your office after the event. Make sure that all greeters. Upon arrival at the venue / 1 day before event Hold a pre-event meeting with your venue contact to go through the programmed. scenario. are on-site.and get a good start! 1 hour before event Check all event rooms. Advise the event venue (and other relevant suppliers).24 One week prior event Send material to arrive at the hotel 48 hours before your arrival.just in case. Check and order speakers' technical Prepare a master copy of all your printed material to bring with you . smile and have a great event! After the event . who has the authority to sign bills and order any extras. check that it functions and that you have all necessary cords. contact telephone list etc. helpers etc. Send out your event press release. Aim at getting to bed early . Personally check that all material has arrived and is in good condition. Call up contacts to get confirmation of coverage.
25 Meet with your venue contact to review the event. Check the invoice. sponsors. Pay the invoices from suppliers. (Present you feed-back and feedforward). Make notes for the next event. . staff etc. Send thank-you notes to the speakers. Fill out the event evaluation form.
. Siddharth Jain. being effectively maintained wit telephone. and computer networking and computer reservation system to meet up the demand of their clients. They act as a facilitator in getting tours. groups and corporate events organized along with both air and ground transportation reservation done. internet.in one of the India’s travel company was started in 2008 by Mr. It is run by a team of young and energetic professionals fully conversant with modern day’s travel trade and its practices that have background with various travel agencies. Company’s Profile Click2travel. fax. They assist the customer in making their package tours according to their requirement. The office of Click2travel.26 Introduction to the company Click2travel.in is an online travel company catering to the travel as well as to the hospitality industry.in is located in Darya Ganj.in is an IATA recognized agency in India. Beside that they also assist their customer in booking the hotel of their choice and try to provide the best alternative choice to the customer. New Delhi. They provide their customers with complete travel solution. The office is well equipped with the external and internal communication system. Click2travel.
which in turn brings in a more than 100% satisfied customer that keeps coming back with all their travel needs and plans.in her team is constantly striving for a 99% client conversion rate. Their industry experience extends to providing solutions to several key industries such as the Banks. American Embassy Travel Management Centre. BTI Sita. Shalini has been in the industry for 11 years and has worked with multi-nationals like Holiday Inn.in. They are our technology partners. IT Companies & Travel Companies. be it operations.Founder Director Siddharth Jain.Director She has vivacious personality full of positive attitude and proficient in nature. Kamyab InfoTech PVT Ltd Click2travel. Siddharth has an impressive knowledge of the field which he has gained over a decade and work credits with companies like Carlson Wagon Lit.27 The management Siddharth Jain . . Air Sahara & Journey mart. which provides us e-business solutions and application management services to keep our operations sailing smoothly. Retailer. Financial Institutes.in is developed through Kamyab InfoTech. He is well versed with the challenges that the world of hospitality has to offer. headed by Mr. Shalini Jain . Shalini started a successful offline Tour Operator Company in the Year 2004. sales or business development. She is the operational head of Click2Travel. Siddharth is skilled in all fields of the trade. Stores & Super markets. American Express and Carlson Wagonlit. Kamyab InfoTech is IT Solution Company based in New Delhi and Mumbai. A thorough professional and a perfectionist. Neeraj Jain. the founder of Click2Travel.in has passionately created an online travel service Click2travel.
They try to keep their client with updated information about the hotel reservation.28 Mission. The company also organizes group tours and tries to give its customer the best value of their money. Services Click2travel. The cost effective and well organized tour packages are sure to satisfy their customer. Hotel reservation services Leisure trips Luxury Cruises Tour packages within India Tour packages outside India Car rental services Corporate/incentive tour Airlines deals Tailor made vacations Religious tours Conferences and incentives . be ethical and trust and respect each other Unique Selling Point To customized travel packages as per client requirement. Vision: To be among the top travel agency in the country. Communication route is simplified.in is a coming up Travel Company in India which provides its client with a wide range of services. incentive tour packages etc. Values: To create value for guest. tour packages. The company ensures that their customer is offered with the best of the Hospitality. Vision and Values Mission: To push the leading edge of travel and give the added value of services to our guest. corporate. To make hotel reservation according to the customer will.
. Ask for the child policy of the hotel. Then ask for the Travel Agent Commission.29 Procedure for hotel reservation Call at the hotel room reservation. If the travel agent has a tax deduction certificate then 10% tax would not be deducted from the travel agent commission where as if they don’t have it then the hotel deduct 10% amount from the agent commission. Check the availability as per the client requirement. Also ask if the rate is inclusive of tax or they are extra. Typically. agents receive a 10% commission on booking in hotels where as it can vary depending upon the hotel policy. Also ask for extra bed cost if required. After that give the best hotel reservation price to the client and once he/she has confirmed the booking ask him to message the conformation on yours email id. After all this is done say thank you. Greeting the person and asking his or her name. If the rooms are available ask for the various packages that are offered by the hotel along with their rates.
Facts and Findings The company mainly deals in outbound tours. Company also deals in hotel booking and air deals. The company also has tailor made packages for its clients. Scope of study While working with Click2trave.in as a trainee I got to learn how to make itineraries. How to make itinerary and to modify it according to the customer need. hotel booking and Airline reservation and how to organize and modify the plan according to the customer need. The company also deals in group tour. . Also in the beginning of my training I got to work on a project luxury resort which is going to open at the region of Dehradun the capital of Uttrakhand. I got to work on the room reservation for our client. to do air ticket billing on Yatra software and to handle the customer queries.30 Research Methodology Objective To understand what customer wants in their tour packages.
31 FAQ of accounts department What do you mean by TDS? TDA means Tax Deduction at Source Is TDS different TDS is 10% on commission What is the service tax on airlines ticket? For domestic air ticket the service tax is . What is VISA service tax charge and how it is applied? VISA service tax charge is 10.30% and it is applied on service charge. lunch/dinner is included in price American plan (AP): in this plan room. breakfast. .24%. breakfast. lunch and dinner are included in price.64% where as for international air ticket it is 1. Hotel What are different types of meal plan and what all things it contains? There are four different types of meal plan that is European plan (EP): in this just the reservation of room is involved in price Continental plan (CP): in this plan room and breakfast is included in price Modified American Plan (MAP): in this plan room.
Availability: The current inventory of seats. usually upon payment of a penalty. and so forth. 2. In hotels. Check-in time. eliminating rooms not available due to damage. the earliest time at which a room will be available. Available rooms: In a hotel. Check-in may require the presentation of payment. APAI: American plan All Inclusive. Check-out: A procedure whereby a hotel guest formally leaves the hotel and settles his or her bill. Cancellation penalty: An amount deducted by a supplier from a refund of prepaid funds when a reservation is cancelled. a provision which allows for cancellation by one of the parties. Sometimes referred to as Full American Plan. Basis two: Another term for double occupancy. as a check. B&B: n. Amenities: The facilities and features of a property. All inclusive: One price covers all listed elements of the package. To void. repairs. American plan: A meal plan at a hotel or resort in which three meals a day are included in the price. AP: American plan is a meal at a hotel or resort in which three meals a day are included in the price. cabins. have no connecting doors. Buffet: A serve-yourself meal featuring several choices in each course. Bed and breakfast. the number of rooms actually available for use on a given day. the latest time a guest may leave without being charged for another night's lodging. while next to each other. Cancellation clause: In a contract. Check-out time. Check-in: A procedure whereby a hotel guest is registered as having arrived. or other documentation or identification. as a reservation. etc that can be sold or reserved. reservations. sometime referred to as full American plan.32 FAQ hotels Accommodation: any room sold to a customer Adjoining rooms: Hotel rooms which. Complimentary: Free. Include all three meals and all taxes. without charge. Cancel. To indicate an item has been processed. usually a hotel. 1. . rooms. In hotels.
apartment. Double occupancy rate: The rate charged when two people will occupy a room. . suite. Invoice: A business document detailing goods or services provided and requesting payment.33 Confirmation: The official acceptance of a booking by the supplier CP: Continental plan includes only breakfast. Twin: A hotel room containing two single beds. CPAI: Continental Plan includes only breakfast and all taxes. EP: European plan. usually breakfast and dinner. Accommodations that do not include meals FAP: Full American plan. MAP: Modified American plan includes breakfast and one major meal and all taxes. etc economy class. includes breakfast and one major meal and all taxes. Twin-double: A hotel room with two double beds sometimes called a double-double. In-out dates: Dates on which a guest arrives and leaves. Double-double. Tariff: A schedule of fares or prices. PPDO: Per person. Modified American plan: A hotel rate that includes two meals daily. A hotel room with two double beds sometimes called a twin double. double occupancy. Inclusive rates: Room rates that include tax. MAPAI: Modified America Plan.
the unique two. CT. B: Coach Economy discounted Base fare: The fare. also called a domestic carrier. Add-ons: Extra flight at extra cost Amendment: Changes to your booking. Child: Person 2-11 years. Class: Letter used to book your flight reservation. . C: Business class Cancel: To void. Commissions are calculated on the base fare. including those that identify airports. more loosely. D: Business class discounted Domestic airline: An air carrier that provides service within its own country.34 FAQ for air lines A: First class discounted Airline codes: Specifically. Code share: Flight operated by another airline. Domestic fare: Fare charged for travel within a country. as of an airline ticket. CNL: Cancel. before tax has been added. Circle trip. APT: Airline passenger tariff Availability: The current inventory of seats that can be sold or reserved. Conditions: Rules pertaining to this air fare. Bulk fare: A fare available only when buying blocks of seats. Carrier: Refers to the name of the airline you are travelling. all such unique indicators. F: First class Fare: A paying passenger on a plane.or three-digit indicators that identify specific airlines in CRS systems. as a reservation.
No show: This occurs when customer or group has made a confirmed reservation and fails to check in. Non-endorsable: No changing of airlines/carriers. Non-refundable: No refund value. Q: Coach Economy R: Supersonic . Non-reroutable: No changing of destinations. Mileage: The amount of miles permitted to be flown on an air fare. This fare is agreed on by the airlines involved. One-way trip: Any trip for which a return leg has not been booked. Inventory: Refers to the number of rooms and specific room types available for sales in a hotel. K: Thrift L: Thrift discounted Nominated carrier: The airline you can fly. Net fare. J: Business class premium Joint fare: The fare charged for travel that utilizes more than one airline.35 H: Coach Economy discounted IATA: International Air Transport Association. the maximum distance you can fly in air miles. Open jaw: Fly into one city and out of another city at no penalty. M: Coach Economy discounted MPM: Maximum permitted mileage. P: First class premium Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. Reference. net rate: The fare after commission. Name. Normal fare: An airline fare for a completely unrestricted ticket. OW: one way journey. PNR: Passenger.
Upgrade: To move to the next higher category. R T Fares: Return journey fares.36 S: Standard Class T: Coach Economy discounted Reissue: Changes requiring a new ticket to be issued. Surcharges: Extra cost involved. Creating two separate tickets for a single journey. Transit: Stopover and change plane. Transit visa: A limited-term visa issued solely to allow passage across or through the issuing country's territory. STPC: Airline pays for your accommodation at the stopover. Ticket stock: Blank airline tickets. Split ticketing. V: Thrift discounted W: Coach Economy premium Y: Coach Economy . as on an airline. usually indicating a discounted fare. Season: Different times of the year for travel have different fares. Roundtrip: A trip. Ticket designator: An airline code. Stopover: When you leave the airport for more than 24 hours. RT: Round trip. Ticket on departure: A ticket that will be picked up by the passenger at the airport. TKNO: Ticket number TKTL: Ticket time limit. to a single destination and back. usually to obtain a lower fare. as to upgrade a passenger from tourist to business class. Unrestricted fare: A higher fare for a ticket offering maximum flexibility. Rerouting: Changes to flight routing.
. Client: A term used for a customer. usually for travel agents and other industry personnel intended to acquaint them with a new destination or new procedures. and so forth In-out dates: Dates on which a guest arrives and leaves. ADVR: Advise as to rate. sightseeing. Destination: Place to which a person is traveling or a thing is sent. ADVN: Advise as to names. IATA: International Air Transport Association.37 FAQ for travel industry Accreditation: Approval given by various trade associations to a travel agency allowing the sale of tickets and other accommodations. Complimentary: Free. COD: Cash on delivery. All inclusive: One price covers all listed elements of the package. CRN Cash refund notice. Briefing tour: A tour. society. as a tour. AVS: Availability status messages. without charge. Inclusive tour: A tour package that bundles transportation and lodging along with additional services such as transfers. All-in: All inclusive. museum admissions. Cultural tourism: Travel to experience the arts or history of a location or travel to immerse oneself in the language. as in tour arrangements. Incentive travel: Travel that is given to employees as a reward for outstanding performance. or culture of a region. Inbound operator: A person or company providing inbound services. Full service agency location: A branch of an agency that provides customers both reservations and ticketing Inclusive Rates: Rates that include tax. Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. Add-on: Anything optional purchased by a passenger. usually to indicate an on-going relationship.
A package is distinguished from a tour by virtue of the fact that it combines fewer elements. etc. Service charge: A fee charged by travel agencies for providing non-commissionable services. T&E: Travel and entertainment. In an airline booking. TQM: Total Quality Management TA: Travel agent. Rooming list: A list of guest names and room dates for a group. Point of embarkation. . a rental car.38 Itinerary: The route of travel. point of origin: Where a journey begins. as opposed to business travel. and a hotel. Supplier: In the travel industry. Passenger name record: A file on a computerized reservation system containing all the information relating to a specific booking. referring to travel over land that does not involve an aircraft. Leisure travel: Travel undertaken for pleasure. Surface: On land. minus a service fee. The amount of the ticket. such as air travel. no moneys will be returned should the trip be cancelled. Also called "personal name record Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. PPR: Passenger profile record. supplied to the hotel prior to guest arrival. Outbound: Referring to the leg of the journey departing the city of origin to the destination or destinations. a list of flights. may be applied to another trip in many cases. any company providing travel services to the public. times. Land only: A fare rate that doesn't include air transportation. Often used to indicate a trip of seven days or longer. Non-refundable: Of a ticket. Markup: The sum of money or percentage added to a wholesale or purchase price to arrive at the retail or resale price. in an itinerary. MAAS: Meet and assist. Net amount: The amount due to supplier after the commissions had been deducted. Net rate: These are rates with commission deducted at source. regardless of its purpose. Package: A travel product bundling several distinct elements.
Tire kicker: A customer who asks a travel agent for recommendations or quotes but who never actually makes a booking. guidance. Travel agent: Any person who sells travel products on a commission basis. Ticket: A formal travel document representing a contract between the traveler and the supplier. Tour operator: A company that assembles the various elements of a tour. host. or services to a company. Tour conductor: An employee of or contractor to a tour operator who accompanies and is in overall charge of a Tour documents: A packet of tickets. Travel consultant: An alternative term for travel agent. Travel counselor: An alternate term for travel agent. Transfer: The transportation of a passenger between two points. Tourist: A leisure traveler. Tour: A travel product in which several elements are bundled together and sold as a unit. Travel agency: Usually used in the travel industry to refer to an ARC-appointed storefront retailer. instructions. itineraries. or escort by groups. Tourist trap: Derogatory term for any attraction appealing to tourists but considered to be in bad taste or to give poor value for the money. such as from the airport to a hotel or vice versa. Throwaway: Any item given away for free. Tourism: The activity of travel for pleasure. Through fare: Fare to a foreign destination reached via a gateway city. An area of a tourist destination that has become over-commercialized. often included as an element of a tour. TAC: Travel agency commission. .39 TAAD: Travel agent automated deduction. A person with specific knowledge of the travel industry hired on a contract basis to provide advice. either as a way of rewarding a purchase or to attract business. vouchers. Tours typically involve the use of a guide. TO: Tour order. and other information sent to a passenger by a tour company.
Accountable document: Any piece of paper that. any supplier of travel products or services. regardless of whether an overnight stay is involved Vendor: In the travel industry. Wholesaler rate: A non-commissionable rate for a product such as a hotel room that is extended to tour operators and packagers. has a monetary value and which must be accounted for to the ARC. FAQ Accounts Account Executive: Person responsible for management of office. when validated by a travel agency. travelogue: A documentary film or video extolling the attractions of a specific travel destination or group of destinations Trip: In the travel industry. XO: Exchange order. any journey of more than 100 miles from a person's home. Weather tourist: A person who travels to view meteorological events such as hurricanes and tornadoes. Wholesaler: Any company that sells to retailers as opposed to the general public. more frequently. Visa expediter: A person or company charging a fee to procure visas another travel documents Visa support: Any documentation. a tour operator. ADR: Average daily rate.40 Travel partner: A travel supplier that participates in a frequency marketing program operated by another travel supplier. . such as a letter of invitation from an approved organization or a receipt for confirmed bookings. Visa: A document or. required by a foreign government before a visa will be issued. a stamp in a passport authorizing the bearer to visit a country for specific purposes and for a specific length of time. Trave log. Accountable manual documents: Blank ARC ticket stock used to hand-write tickets.
Net rate: These are rates with commission deducted at source. Depreciation: In taxation. Fortnight: A period of two weeks Invoice: A business document detailing goods or services provided and requesting payment.mysiatravel. over a period of time. such as machines used in a business. Service charge: A fee charged by travel agencies for providing non-commissionable services.41 Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. TAC: Travel agency commission. CRN Cash refund notice. a deduction taken to account for the decline in value of assets.jsp .co.com/Faqs-on-tours.com/support-files/corporatetravelplanningchecklist. References Internet http://www.aspx http://www. Net amount: The amount due to supplier after the commissions had been deducted.personal-assistant-tips.com/faq/tits.in/mice. Used to offset the cost of acquiring the asset.pdf http://www.resavenue. Depreciable asset: Any property owned by a business that is subject to depreciation for tax purposes. Net profit: Profit after all expenses has been taken into account.corporatetravel.html http://www.
in/K_About_us.php Training .42 http://click2travel.