This action might not be possible to undo. Are you sure you want to continue?
SUMMER INTERNSHIP FROM (01-06-2011 TO 31-07-2011) COMPANY NAME: CLICK2TRAVEL.IN
SUBMITTED BY: GAURAV KATHAIT MBA (TOURISM AND HOSPITALITY) ROLL NO: A-23 Section: RR1001 REG NO: 11013600
SUBMITTED TO: Anjali Khanna(HOD)
Table of content
1. 2. 3. a. b. c. d. 4. a. b. c. 5. 6. 7. 8. 9.
Acknowledgement Overview of India tourism industry. Different sectors of tourism industry in India Tourism and hospitality industry Structure of the industry Tourism policy Other government initiatives Future outlook Medical tourism industry Rural tourism industry Eco tourism industry Travel industry Forms of travel Tour operator Inbound tour operator Job of domestic tour operator
10. Sources of income of a tour operator 11. Outbound tour operator 12. Check list for International Tourist a. b. c.
At the time of reservation Visa FOREX
13. Corporate travel a.
Corporate travel check list
14. MICE (Meetings, Incentives, Convocation and Events)
3 a. b.
Organizers check list Meeting and Events check list
15. Introduction to company 16. Company’s profile 17. The management 18. Mission, Vision and Values 19. Unique selling point 20. Services 21. Procedure for hotel reservation 22. Research methodology a. b. c. Objective Scope of study Facts and findings
23. Frequently asked questions
ACKNOWLEDGEMENT First of fall I would like to thank the Director of Click2Travel.in for giving me the opportunity to do my two-month project training in his esteemed organization. I am highly obliged to Mr. Siddharth Jain for granting me to undertake my training at Click2Travel.in.I express my thanks to all team members under whose able guidance and direction, I was able to give shape to my training. Their constant review and excellent suggestions throughout the project are highly commendable.
Introduction to Indian tourism industry Indian Tourism Industry is the major service industry in the country. The prime authority for the development, management and promotion of tourism industry in India is the Ministry of Tourism which also runs the Incredible India Campaign.
Overview of India Tourism Industry Tourism in India contributes around 6.23% of the national GDP and is responsible for generating 8.78% of the overall employment in India.
As of 2008, the Indian tourism industry generated about US$ 100 billion and around US$ 275.5 billion of revenue is expected to be generated by 2018.
The growth rate has been expected to be 9.45% annually.
Figures of 2009 indicate that around 5.11 million foreign tourists visited India that year, mostly coming from the USA and UK and domestic tourism touched high figures of 650 million. The highest share was taken by the states of Andhra Pradesh, Uttar Pradesh and Tamil Nadu.
Tamil Nadu. The Ministry of Tourism formulates and regulates the national policies for the promotion of the tourism sector. Delhi and Uttar Pradesh remain the favorite destination among the tourists. Different Sectors of Tourism Industry in India the different sectors of the Indian Tourism Industry are enlisted below: Tourism and Hospitality Industry A brief: The Indian Tourism Industry has registered a remarkable growth both in the volume of foreign tourists and the overall revenue compared to the International Tourism Industry. Union Territories and thus promotional policies and programs for the tourism sector are defined. The World Travel and Tourism Council (WTTC) have counted India and China as among the fastest growing tourism industries over the span of next 10-15 years. It collaborates with various Central agencies. Indian hospitality industry's excellent growth has been primarily due to the following reasons Strong GDP performance Developing stronger ties with nations all across the world Encouraging foreign investment Structure of the Industry . State Governments. Maharashtra.5 Rajasthan.
Madhya Pradesh. Government of India to be developed as tourism hubs. Maharashtra. Karnataka. Sikkim. With years passing by India is becoming a top priority for medical tourism. Tourism Policy The National Tourism Policy was prepared in the year 2002. Future Outlook The hotel sector is expected to register a positive growth in the next few years. Advantages India offers the following advantages when it comes to medical treatment and facilities: The treatment costs are comparatively 30% lower to that of Western countries and also the cheapest in South-east Asia. Atethie devo bhava: (guests are equal to God) this policy by the Government aims to make the common people aware who come in contact with the tourist. Bihar. The states of which the villages have been identified are Himachal Pradesh. Gujarat. The Government of India is expecting to generate Rs. Assam. Rajasthan and West Bengal. as it provides quality health treatment at cheaper costs compared to the treatment costs in the USA and other developed nations. Kerala. Medical Tourism Industry This is one of the highly growing sectors of the Indian Tourism Industry. Orissa. Incredible India: Under this policy the Government carries out its promotional activities through various marketing programs. Tamil Nadu. It contains the following policies Target tourism as a major sector for economic growth Focus on domestic tourism Position India as a global brand for tourism Develop integrated tourism circuits Tourist friendly visa process Tax rates rationalization in the hospitality sector Immigration services Other Government Initiatives 31 villages have been recognized by the Ministry of Tourism. The Hotel sector has registered a faster growth than the GDP since the last few years.6 The hotel industry is an important division of the Tourism Industry.500 billion to GDP by 2020. . 8.
Spiritual tours organized for the tourists all across the country give the tourists an insight into the religiously rich culture of India. handicraft exported amounted to about INR4 million in the year 2009. audiometric. Alone from Rajasthan. coronary risk markers. such as IVF. doctors etc have a good command over the English language which makes it easier for the tourists to communicate with them Indian hospitals offer excellent medical facilities in cardiology. and a full range of Assisted Reproductive Technology (ART) services. as reported by the Confederation of Indian Industry (CII). comprehensive physical and gynecological examinations.7 The medical staff. Eco-Tourism Industry Eco. gold standard DXA bone densitometry. in transplants. . This sector has got quite a high number of tourists specially those who have an attraction for the rural ways of life. Future Estimates for the Medical Tourism Industry This sector has immense potential and by 2012.Tourism is a very responsible form of tourism which encourages sustaining ecological balance and also leading to ecological development. Infertility treatments cost almost 1/4th of that in the developed countries and services include modern assisted reproductive techniques. orthopedics. make it a Rs. Full body pathology. body fat analysis. 2D echo Color Doppler. 9. joint replacements. spirometry. Chest X-ray. a business of $2.3 billion has been estimated to come up. Rural Tourism Industry Rural tourism industry reflects the rural civilization and culture followed in rural India which is rich in arts and crafts. The sector is expected to generate an annual growth of 30%. cosmetic treatments and many others.5 million for the project.500-crore industry by 2015. which will. cancer risk markers. which has given US$ 2. Tourism projects have been launched by the Union Tourism Ministry in collaboration with the UNDP. high strength MRI etc are some of the medical services offered in India. Even without any promotional programs for developing rural tourism. innumerable tourists across the seas visit the villages in Rajasthan. Spiritual Tourism Industry India has numerous spiritual destinations which makes India a hot spot for spiritual tourism industry. Gujarat and South India every year. 12 lead ECG. It has the prime objective of promoting tourism by maintaining the nature as it is and promoting the conservation of wildlife and their habitats.
Road. Ship. Travel operators are mainly of two kinds that is Inbound tour operator (domestic tour operator) Outbound tour operator Inbound tour operator An inbound tour operator is simply a company that makes travel arrangements for arriving tourist from other countries or tourist from within the country. The travel sector covers the following sectors Transportation services (Rail. sea. . airport transfer. Travel (rail. tours of the areas. road. Road travel: It is the most popular form of travel and includes various modes such as personal automobiles. However it is still used for small trips and leisure cruises. meals etc. leisure and business travelers. Rail travel: the popular forms of rail travel include inter-city trains. due to its speed and coverage. Sightseeing. These can include hotel reservation. buses and taxis.8 Travel industry The travel industry caters to recreational. Travel services (transfer to and from the destination). The elements of tours consist of. Tour operator A company that assembles the various elements of tours is known as a tour operator. air). transit trains and high speed long distance trains. Air Travel: It is the most popular form of international travel. Accommodations along with meals if necessary. Airways) Hospitality services (including accommodation in hotels and resorts) Destination Forms of travel Ship travel: Sea travel has largely been replaced by faster means of travel such as automobiles and airplanes.
Type of Accommodation. airport transfer. These are the tours booked by the companies for their employees through tour operator. Interest. In outbound tours two or more tours operators are involved.9 For example. Sources of income of a tour operator Service charge. road. travel agency. sea. The Outbound Agent in India confirms all the arrangement of as per the itinerary with the destination tour operator. and then makes a detailed itinerary. The tour operator of the destination country negotiates the rate with the hotel. etc on your behalf. After that he sends the package detail to you that is hotel cost. You are an outbound tour operator if you make arrangements for people who want to visit some other country. Commission from hotels can vary according to the hotel policy. Outbound Tour operator in India takes the requirement of a customer in detail . Incentive packages. Commission from package tour holidays. transportation cost etc. After this he coordinates with his counterpart: The Agent at the destination and work out the cost inclusive of all the necessary elements of the tour. For example let us say that you are a tour company that is located in India. Short listing of hotels according to the client requirement. Duration of Travel. Help in arranging transportation for the client (rail. . tours of the areas. let us say that you are a tour company that is located in India. Commission from sales (not much these days from airlines). No of adults and children traveling etc. That is to say that one tour operator is of the company from where the tourist belongs and the other where the tourist wants to visit. accommodation. You are an inbound operator if you make arrangements for people who are arriving in India for a visit. meals etc. etc). air). Once the client has agreed for the package. Job of domestic tour operator Identify itinerary (it include everything from sightseeing. then the Tour operator customize and pass on the package detail to the client by adding up his margin in it. These can include hotel reservation. Such as the Destination selection. Outbound tour operator An outbound tour operator is a company which makes travel arrangement for the people of their country to some other country.
Provide information on custom regulation. tours and recreation. . restaurants. Make arrangements for transportation. required papers (passports.10 Work of a travel agent Give advice on destination. car rentals. To collect information on departure and arrival time. Advice on weather conditions. hotel accommodation. visa and certificate of vaccination) and currency exchange rates to international travelers. tourist attraction and recreation. fares and hotels ratings and accommodations.
you must check and offer on the services he is not buying from us. .Satinder Singh Check Validity – In most cases passport should be valid for at least six months from the date of departure from the destination country. Example Mr.11 Check list for international tourist Operational Guidelines . Names given by client should match the name as on their respective passports. Travel insurance. Take complete name. if he is only buying tickets from us. Inoculations. A Child should have name of the accompanied parent on his/her passport.International At the time of reservations. Check on the Travel Insurance requirements. and if we can offer him hotels/ transfers/ Forex / travel Insurance. E. In view to generate additional revenue. you must check on Seat /Meal Request. Forex.g. Special Request and advise him on Change/Refund/No-Show Clauses. then we should also ask him where he is going to stay. Visa Status – Check if there is enough time available to obtain Visa. In view to provide Best of Services.
Italy. If it’s Schengen Visa.If passport holder other than Indian. (OR) * Please Log on to Visa pages online to find out details. Belgium. 2-4 recent passport size color photographs with white background and on Kodak paper only. Detailed Tour Itinerary. Denmark. Netherlands. designation. Covering letter from the applicant on company's / personal letterhead stating his name. Foreign Exchange endorsement / Copy of Credit cards. Standard Documents required Passport with validity of more than six months. Spain and Sweden. Iceland. Check Nationality . ensure you apply visa to the country of first port of arrival. and Australia have stringent norms. Germany. Greece. France. Finland. purpose and duration of visit. Income Tax paper for the last 3 years. Luxembourg. Tour Confirmation & Hotel Confirmation. different regulations apply. UK. Countries like USA. 1 Visa application form duly filled in and signed. Norway.12 Visa There should be enough pages available for Visa (2 pages for one visa required) Check the Passport’s Place of Issue – as embassies do not accept applications of passport issued out of their region. you may enter one country and travel freely throughout the Schengen zone. Original Bank Statement for the last 6 months. The 15 Schengen countries are: Austria. so take care when dealing with such itineraries. With Schengen visa. Portugal. . Canada. Medical Requirements : *As Applicable Visa Fee Time Taken : *As Applicable : *As Applicable * Please check directly from Embassy or its website for correct info.
please check requisite documents including passport size photographs to be carried along. Example 1USD = INR 46. so be careful when accepting currency notes. TC / Cash currency rates may differ. then to safeguard yourself. FOREX Always advice passenger that the payment due would be calculated as per ROE on the date of payment made. . so please check from your Bank/ Forex Dealer. Always check the current rate of Exchange before you accept the payment. If not able to identify them.13 In case passenger availing Visa on arrival.10. What is Selling Rate? Rate at which the Bank or Forex Dealer sell currency. note down number of each currency note. Example 1USD = INR 45. There is lot of duplicate currency floating in the market.85. What is Buying Rate? Rate at which the Bank or Forex Dealer buy currency.
Inoculations Make sure inoculations are completed as soon as possible because inoculations can take several weeks to become effective. Which are as follows? Airlines expense Hotel expense Food and beverages expense Transportation expense CORPORATE TRAVEL CHECKLIST Travel Advisories Check for travel advisory warnings before booking flights. instructions and forms. There are basically four expense categories for corporate travel. Consider obtaining a second passport for convenience if the traveler is a frequent flyer. Visas Check the embassy/consulate’s website for visa requirements. Remember that an inoculation certificate may be required when applying for a visa. or use the Link below to find visa requirements by country. Health Advisories Passport Check validity of traveler’s passport – passports should be valid for at least 6 months after date of arrival in destination country. Both passports will be simultaneously valid. Export license(s) Find out if a trade license/permit is needed.14 Corporate Travel Corporate travel is the people travelling for purpose related to work from one country to another or from one place to another within the country. .
dietary requirements.e. if applicable. garage. standard. Note the driver’s mobile number Trains Note train times Obtain train tickets Find out if seat reservation is required Find out if connecting train(s) leave from the same station Get directions from station to venue Driving/Car parking If possible.15 International Driving license Find out if an international driving license/permit is required. Translator/escort Check with the applicable tourist board for translators/escorts Hire car Find out what type of hire car the traveler prefers (subject to travel policy). single occupancy double.e. manual/automatic. etc) Specify smoking/non-smoking preference Check if customer parking is available Note booking reservation number Send traveler's flight details to hotel upon confirmation Request that the room is held for late arrival (arrival after 1800 hrs). . air conditioning. insurance requirements Find out if chauffeur drive is required because of country regulations Verify location of collection/drop off point Find out if corporate vouchers are available Find out if maps are provided Taxis/Courtesy Car Note pickup time and exact location of collection point If driver will be carrying a sign. keep a record of traveler’s registration no. and any extras such as satellite navigation. and air miles details. mechanic. find out what the sign will say. luggage capacity. incoming/outgoing fax/voicemail) Specify the type of room required (i. Obtain tickets/boarding pass in advance if preferred Hotel Check hotel reviews Make sure the hotel has service amenities (i.co. Flights Compare prices using a flight comparison website Check travel policy for traveler's approved class of travel Before booking.uk Be aware of time zone impact on date/time of arrival Check traveler’s seating preference. make and model of car. compare prices using a flight comparison website like Expedia.. Wi-Fi. breakdown cover.
hire car pickup/drop off location Details of local currency and suggested daily budget . telephone no. for all arrivals and departures Hotel arrival time. of overseas contacts Hire car collection/drop off time. Travel Pack Passport Inoculation certificate Flight Tickets/boarding pass Hotel booking reservation number Travelers cheques Car rental voucher Train tickets Insurance documents Stationery (headed paper. reservation no. contact/account details (name written on sign) Train times. flight times. Taxi pickup times.. rail enquiry desk no.16 Check if international breakdown cover required? Find out if you need to reserve a parking space If parking is arranged at client’s premises. fax no. envelopes) Business cards (with reverse side in country specific language) Meeting papers Weather report for week ahead Advice on dress code for events ‘Hints for Exporters’ booklet Hardcopy of diary for the travel period Photocopy of passport/important docs/credit cards Country specific information. address. check-in times. compliment slips. make. name. address. company name. model and color of car. station.. platform. guidebook. flight nos. Airline terminal no. room reservation no. Health insurance cover Make enquiries about health insurance Spending Money Worldwide Restaurant Search Itinerary Include the following details Name and location of airport Date of travel. contact details. hotel.. phrasebook. advice on local etiquette Extra copy of the itinerary for his household Contact details of others travelling to the same meeting Area map (Google maps) and map/directions to venue. provide traveler’s registration no. Timing/location of meetings and entertainment Name and telephone nos.
17 MICE = Meetings. MICE events are normally bid on by specialized “convention” bureaus located in particular countries and cities and established for the purpose of bidding on MICE activities. perhaps with the exception of Incentives. Incentive tourism is usually undertaken as a type of employee reward by a company or institution for targets met or exceeded. The acronym MICE are applied inconsistently with the “E” sometimes referring to Events and the “C” sometimes referring to Conventions. MICE are used to refer to a particular type of tourism in which large groups planned usually well in advance are brought together for some particular purpose. Incentive tourism is usually conducted purely for entertainment. Most components of MICE are well understood. MICE tourism is known for its flawless planning and demanding clientele. Unlike the other types of MICE tourism. . often several years. a profession. This process of marketing and bidding is normally conducted well in advance of the actual event. Incentives. rather than professional or educational purposes. MICE tourism usually consists of a well planned agenda centered on a particular theme. or an educational topic. or a job well done. Conferences. and Exhibitions. such as a hobby. MICE tourism is a specialized area with its own trade shows (IMEX) and practices.
Conventions: A gathering of people to meet and discuss similar issues and activities in a large setting. .18 Meetings: it is designed to bring to bring people together for the purpose of exchanging information Incentives: It is a trip that is planned by a company to reward their employees for outstanding services in their desired field. Exhibitions: An event design to bring together people in the specific industry or closely related industry to come together to show case their product or services to a group of attendees. The source of income is by charging 5% to 10% on the total bill.
19 Organizer’s checklist Location • • Accessibility: is the meeting location easy to reach? Environment: comfort. technology Furniture • • • • • • • Short informative sharing event or information bulletin: rows of chairs All-day seminar or longer: classroom set up (tables and chairs) Training or workshop: group work tables (4–6 people per table) Meeting: conference table (max 20 people per table) Training event or meeting: U-shaped table Evening event or get-together: cocktail set-up (buffet and bar tables) Festive dinner party: banquet setting (8–12 people per table) Technology • Take note of the size of the space: is the PA loud enough. dinner. acoustics. auxiliary spaces. accommodation? Can you move from one space to another conveniently and quickly? Soundproofing. furniture. exhibition. with their own cars or is their transportation specially arranged? Facilities • • • What kind of facilities will you need: main meeting room. atmosphere. lunch. ease of concentration Nature of the event • • • Is the event one-off or a series of events? Calm of nature. will you need cameras and screens? . air conditioning. spaces for group work. experiences or an urban meeting? Homely and cozy or classy and stylish? When planning your schedule • • Will your guests arrive from near or far? Will they arrive by public transport. is the projector bright enough.
own staff and meeting location staff Quality and responsibility • • Quality of the meeting arrangements: quality standard certificates. or encourage guests to stay longer? Timing and schedule: how hungry are the participants. lighting . quality of technical execution Required IT solutions: open/closed network. personal security arrangements (for speakers or participants) Information Security: spaces. access control Personal safety: first aid. standards for the operations Responsibility of the meeting location: recycling. suspended items and installations. status What is the aim of the catering: to satisfy hunger. and how much time do you need to reserve for eating? What message do you want to convey: health-consciousness. make an impression. luxury? Trends • Decoration and presentation: neutral. seasonal. visual planning and projectors. webcasting and recorded files Are you looking for interaction: voting facilities. heating. following a theme or a corporate image? Security • • • Security of the site: fire safety.20 • • • • Visual aspects: lighting technology. air conditioning. materials. security officers. video recordings? Will you require professional help with planning or technical support during the event? Catering • • • • • Nature of the event: working meeting or a party? Participants: gender. nationality.
accessibility for disabled etc.)? Whom do you want to attend? Estimate no. Can you be flexible on dates? Where do you want it to take place? (Consider parking. of guests/delegates. (Develop a relevant media contact list)? Do you need to insure the event? Determine Preferred dates. When do you want it to take place? (Remember to check dates for other events). And available optional dates. How long would your event be? Do you need to attract guests/delegates by PR.to you. seating format and size of meeting rooms and other facilities needed each day (incl..21 Meeting & Event Check List For Big Meetings & Events At the very start Define The purpose and objectives of the meeting .). times). No. What will the guests/delegates gain from participating? Who will be the members of the planning group/event committee? Who is the decision maker(s)? Who will be there to help on-site? What do you want to happen? (Work out a preliminary program/agenda). transportation. . What is your budget? (Can you get extra funds if needed? Could you get sponsors.
When you need the offer. receptions etc. dinners. Consider the offers received: Which facilities will best accommodate your event? Which will best live up to the expectations of the guests/delegates? Who will be the best partner to work with? Which venue best meets your budget. smoking etc. State your preference packages &/or itemized rates. A rough draft of the program. stage). Budget. Allow the guests/delegates to note their individual requirements (dietary. Book the event venue(s) and main services Consider the need for printed material and prepare a timeline for producing it. No. Invite speaker Prepare invitations. exhibition. Any other relevant information.) on the response form.22 Need for breaks. Any special requests (e. Type of guests/delegates. lunches.g. Inspect the considered event venue(s). and standard of bed rooms each day. .
of meetings rooms. Check budgets from similar meetings to ensure that all is included. for copying/production of handouts). Check and order speakers' for transportation requirements. (E.). (Updating minimizes your cancellation/reduction costs). Finalize of printed material production. Start preparing a scenario (to do list with responsible persons assigned). Consider the unexpected. Prepare your event budget. guests/delegates etc. . what happens if one of your speakers falls sick?) + prepare contingency plans Invite guests/delegates. Hold a pre-event meeting with your venue contact to go through the programmed. bed rooms. Confirm guests/delegates participation. Order gifts and amenities.g. Prepare press release for your event. 1 month prior to the event Choose and confirm catering and menus Check development of speakers presentation (Remind speakers of presentation due dates. Check and order speakers' technical equipment requirements.23 3 months prior to the event Update your reservation (no. Send rooming list to the hotel.). Order signs and printed material. Remember to note special requests (VIPs etc.
contact telephone list etc. briefed and ready to go During the event Relax. Confirm all deliveries and pick-ups. Personally check that all material has arrived and is in good condition. Prepare name badges. Call up contacts to get confirmation of coverage. smile and have a great event! After the event .). plugs etc. Aim at getting to bed early . check that it functions and that you have all necessary cords.24 One week prior event Send material to arrive at the hotel 48 hours before your arrival. scenario. Check and order speakers' technical Prepare a master copy of all your printed material to bring with you .just in case. Send out your event press release. are on-site. who has the authority to sign bills and order any extras. Prepare a staff briefing kit (programmed.(advise the hotel to expect the material) Make arrangements to return material to your office after the event.and get a good start! 1 hour before event Check all event rooms. helpers etc. If you are using your own AV. Advise the event venue (and other relevant suppliers). Make sure that all greeters. Upon arrival at the venue / 1 day before event Hold a pre-event meeting with your venue contact to go through the programmed.
Pay the invoices from suppliers. Check the invoice.25 Meet with your venue contact to review the event. Send thank-you notes to the speakers. (Present you feed-back and feedforward). Make notes for the next event. Fill out the event evaluation form. . sponsors. staff etc.
It is run by a team of young and energetic professionals fully conversant with modern day’s travel trade and its practices that have background with various travel agencies. groups and corporate events organized along with both air and ground transportation reservation done. being effectively maintained wit telephone. fax. They act as a facilitator in getting tours.in is an IATA recognized agency in India.in is located in Darya Ganj. . The office of Click2travel. They assist the customer in making their package tours according to their requirement. New Delhi. Siddharth Jain. The office is well equipped with the external and internal communication system. Beside that they also assist their customer in booking the hotel of their choice and try to provide the best alternative choice to the customer.26 Introduction to the company Click2travel.in is an online travel company catering to the travel as well as to the hospitality industry. They provide their customers with complete travel solution.in one of the India’s travel company was started in 2008 by Mr. Company’s Profile Click2travel. and computer networking and computer reservation system to meet up the demand of their clients. internet. Click2travel.
in her team is constantly striving for a 99% client conversion rate.27 The management Siddharth Jain . be it operations. Kamyab InfoTech is IT Solution Company based in New Delhi and Mumbai. . Siddharth has an impressive knowledge of the field which he has gained over a decade and work credits with companies like Carlson Wagon Lit. which in turn brings in a more than 100% satisfied customer that keeps coming back with all their travel needs and plans. Their industry experience extends to providing solutions to several key industries such as the Banks. Siddharth is skilled in all fields of the trade.in has passionately created an online travel service Click2travel. Shalini started a successful offline Tour Operator Company in the Year 2004. BTI Sita. American Express and Carlson Wagonlit. They are our technology partners.in. sales or business development. Air Sahara & Journey mart. Shalini Jain .Founder Director Siddharth Jain. which provides us e-business solutions and application management services to keep our operations sailing smoothly. He is well versed with the challenges that the world of hospitality has to offer. Shalini has been in the industry for 11 years and has worked with multi-nationals like Holiday Inn. Retailer.Director She has vivacious personality full of positive attitude and proficient in nature. Stores & Super markets. Kamyab InfoTech PVT Ltd Click2travel. IT Companies & Travel Companies. She is the operational head of Click2Travel. the founder of Click2Travel. headed by Mr. Neeraj Jain. Financial Institutes. American Embassy Travel Management Centre.in is developed through Kamyab InfoTech. A thorough professional and a perfectionist.
tour packages. They try to keep their client with updated information about the hotel reservation. corporate. The company also organizes group tours and tries to give its customer the best value of their money. The company ensures that their customer is offered with the best of the Hospitality.28 Mission. Values: To create value for guest. The cost effective and well organized tour packages are sure to satisfy their customer.in is a coming up Travel Company in India which provides its client with a wide range of services. Hotel reservation services Leisure trips Luxury Cruises Tour packages within India Tour packages outside India Car rental services Corporate/incentive tour Airlines deals Tailor made vacations Religious tours Conferences and incentives . Vision and Values Mission: To push the leading edge of travel and give the added value of services to our guest. be ethical and trust and respect each other Unique Selling Point To customized travel packages as per client requirement. Services Click2travel. Vision: To be among the top travel agency in the country. Communication route is simplified. To make hotel reservation according to the customer will. incentive tour packages etc.
Check the availability as per the client requirement. Ask for the child policy of the hotel. agents receive a 10% commission on booking in hotels where as it can vary depending upon the hotel policy. If the travel agent has a tax deduction certificate then 10% tax would not be deducted from the travel agent commission where as if they don’t have it then the hotel deduct 10% amount from the agent commission. Greeting the person and asking his or her name. After all this is done say thank you. If the rooms are available ask for the various packages that are offered by the hotel along with their rates. Also ask if the rate is inclusive of tax or they are extra. Also ask for extra bed cost if required. Typically. After that give the best hotel reservation price to the client and once he/she has confirmed the booking ask him to message the conformation on yours email id.29 Procedure for hotel reservation Call at the hotel room reservation. . Then ask for the Travel Agent Commission.
The company also deals in group tour. I got to work on the room reservation for our client. Scope of study While working with Click2trave. hotel booking and Airline reservation and how to organize and modify the plan according to the customer need. to do air ticket billing on Yatra software and to handle the customer queries. Company also deals in hotel booking and air deals. .30 Research Methodology Objective To understand what customer wants in their tour packages. How to make itinerary and to modify it according to the customer need. Facts and Findings The company mainly deals in outbound tours. Also in the beginning of my training I got to work on a project luxury resort which is going to open at the region of Dehradun the capital of Uttrakhand.in as a trainee I got to learn how to make itineraries. The company also has tailor made packages for its clients.
30% and it is applied on service charge. breakfast.64% where as for international air ticket it is 1. breakfast.24%. lunch and dinner are included in price.31 FAQ of accounts department What do you mean by TDS? TDA means Tax Deduction at Source Is TDS different TDS is 10% on commission What is the service tax on airlines ticket? For domestic air ticket the service tax is . . Hotel What are different types of meal plan and what all things it contains? There are four different types of meal plan that is European plan (EP): in this just the reservation of room is involved in price Continental plan (CP): in this plan room and breakfast is included in price Modified American Plan (MAP): in this plan room. What is VISA service tax charge and how it is applied? VISA service tax charge is 10. lunch/dinner is included in price American plan (AP): in this plan room.
cabins. while next to each other. In hotels. . 2. sometime referred to as full American plan. To void. the number of rooms actually available for use on a given day. the earliest time at which a room will be available. have no connecting doors. etc that can be sold or reserved. American plan: A meal plan at a hotel or resort in which three meals a day are included in the price. Check-in: A procedure whereby a hotel guest is registered as having arrived. Check-in time. Check-in may require the presentation of payment. as a check. Buffet: A serve-yourself meal featuring several choices in each course. the latest time a guest may leave without being charged for another night's lodging. Check-out: A procedure whereby a hotel guest formally leaves the hotel and settles his or her bill. Complimentary: Free. Cancellation penalty: An amount deducted by a supplier from a refund of prepaid funds when a reservation is cancelled. without charge. usually a hotel. All inclusive: One price covers all listed elements of the package. Basis two: Another term for double occupancy. Cancellation clause: In a contract. AP: American plan is a meal at a hotel or resort in which three meals a day are included in the price. Availability: The current inventory of seats. or other documentation or identification. and so forth. repairs. B&B: n. eliminating rooms not available due to damage. a provision which allows for cancellation by one of the parties. Amenities: The facilities and features of a property. In hotels. To indicate an item has been processed. as a reservation. 1. Include all three meals and all taxes. APAI: American plan All Inclusive. usually upon payment of a penalty. Bed and breakfast. Sometimes referred to as Full American Plan. reservations. Cancel. Check-out time. rooms.32 FAQ hotels Accommodation: any room sold to a customer Adjoining rooms: Hotel rooms which. Available rooms: In a hotel.
includes breakfast and one major meal and all taxes.33 Confirmation: The official acceptance of a booking by the supplier CP: Continental plan includes only breakfast. A hotel room with two double beds sometimes called a twin double. Tariff: A schedule of fares or prices. Double-double. EP: European plan. CPAI: Continental Plan includes only breakfast and all taxes. MAPAI: Modified America Plan. Twin: A hotel room containing two single beds. Twin-double: A hotel room with two double beds sometimes called a double-double. Accommodations that do not include meals FAP: Full American plan. usually breakfast and dinner. Modified American plan: A hotel rate that includes two meals daily. suite. Inclusive rates: Room rates that include tax. PPDO: Per person. In-out dates: Dates on which a guest arrives and leaves. double occupancy. apartment. Invoice: A business document detailing goods or services provided and requesting payment. etc economy class. Double occupancy rate: The rate charged when two people will occupy a room. . MAP: Modified American plan includes breakfast and one major meal and all taxes.
before tax has been added.34 FAQ for air lines A: First class discounted Airline codes: Specifically. B: Coach Economy discounted Base fare: The fare. C: Business class Cancel: To void. Domestic fare: Fare charged for travel within a country. CT. F: First class Fare: A paying passenger on a plane. Circle trip. as of an airline ticket. all such unique indicators. more loosely. Conditions: Rules pertaining to this air fare. APT: Airline passenger tariff Availability: The current inventory of seats that can be sold or reserved. CNL: Cancel. Class: Letter used to book your flight reservation. Child: Person 2-11 years. .or three-digit indicators that identify specific airlines in CRS systems. Code share: Flight operated by another airline. Carrier: Refers to the name of the airline you are travelling. including those that identify airports. Add-ons: Extra flight at extra cost Amendment: Changes to your booking. also called a domestic carrier. Commissions are calculated on the base fare. D: Business class discounted Domestic airline: An air carrier that provides service within its own country. as a reservation. the unique two. Bulk fare: A fare available only when buying blocks of seats.
This fare is agreed on by the airlines involved. One-way trip: Any trip for which a return leg has not been booked. J: Business class premium Joint fare: The fare charged for travel that utilizes more than one airline. Non-refundable: No refund value. Normal fare: An airline fare for a completely unrestricted ticket. No show: This occurs when customer or group has made a confirmed reservation and fails to check in. Name. P: First class premium Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. M: Coach Economy discounted MPM: Maximum permitted mileage.35 H: Coach Economy discounted IATA: International Air Transport Association. Inventory: Refers to the number of rooms and specific room types available for sales in a hotel. PNR: Passenger. OW: one way journey. K: Thrift L: Thrift discounted Nominated carrier: The airline you can fly. Reference. Non-reroutable: No changing of destinations. net rate: The fare after commission. Q: Coach Economy R: Supersonic . Net fare. the maximum distance you can fly in air miles. Mileage: The amount of miles permitted to be flown on an air fare. Open jaw: Fly into one city and out of another city at no penalty. Non-endorsable: No changing of airlines/carriers.
Season: Different times of the year for travel have different fares. to a single destination and back. Ticket on departure: A ticket that will be picked up by the passenger at the airport. Roundtrip: A trip. Upgrade: To move to the next higher category.36 S: Standard Class T: Coach Economy discounted Reissue: Changes requiring a new ticket to be issued. Surcharges: Extra cost involved. Rerouting: Changes to flight routing. STPC: Airline pays for your accommodation at the stopover. Stopover: When you leave the airport for more than 24 hours. usually to obtain a lower fare. Split ticketing. Transit: Stopover and change plane. as on an airline. Ticket stock: Blank airline tickets. usually indicating a discounted fare. Unrestricted fare: A higher fare for a ticket offering maximum flexibility. R T Fares: Return journey fares. RT: Round trip. TKNO: Ticket number TKTL: Ticket time limit. as to upgrade a passenger from tourist to business class. V: Thrift discounted W: Coach Economy premium Y: Coach Economy . Transit visa: A limited-term visa issued solely to allow passage across or through the issuing country's territory. Ticket designator: An airline code. Creating two separate tickets for a single journey.
Client: A term used for a customer. usually for travel agents and other industry personnel intended to acquaint them with a new destination or new procedures. AVS: Availability status messages. Full service agency location: A branch of an agency that provides customers both reservations and ticketing Inclusive Rates: Rates that include tax. Destination: Place to which a person is traveling or a thing is sent. Inbound operator: A person or company providing inbound services. as a tour. CRN Cash refund notice. or culture of a region. ADVR: Advise as to rate. . IATA: International Air Transport Association. All-in: All inclusive.37 FAQ for travel industry Accreditation: Approval given by various trade associations to a travel agency allowing the sale of tickets and other accommodations. society. as in tour arrangements. COD: Cash on delivery. and so forth In-out dates: Dates on which a guest arrives and leaves. sightseeing. usually to indicate an on-going relationship. museum admissions. Inclusive tour: A tour package that bundles transportation and lodging along with additional services such as transfers. Briefing tour: A tour. Complimentary: Free. Add-on: Anything optional purchased by a passenger. Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. Incentive travel: Travel that is given to employees as a reward for outstanding performance. Cultural tourism: Travel to experience the arts or history of a location or travel to immerse oneself in the language. ADVN: Advise as to names. All inclusive: One price covers all listed elements of the package. without charge.
T&E: Travel and entertainment. Point of embarkation. Land only: A fare rate that doesn't include air transportation. in an itinerary.38 Itinerary: The route of travel. Also called "personal name record Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. regardless of its purpose. etc. Markup: The sum of money or percentage added to a wholesale or purchase price to arrive at the retail or resale price. times. Passenger name record: A file on a computerized reservation system containing all the information relating to a specific booking. Package: A travel product bundling several distinct elements. Service charge: A fee charged by travel agencies for providing non-commissionable services. Net amount: The amount due to supplier after the commissions had been deducted. referring to travel over land that does not involve an aircraft. TQM: Total Quality Management TA: Travel agent. Leisure travel: Travel undertaken for pleasure. A package is distinguished from a tour by virtue of the fact that it combines fewer elements. In an airline booking. a rental car. MAAS: Meet and assist. Non-refundable: Of a ticket. a list of flights. supplied to the hotel prior to guest arrival. PPR: Passenger profile record. The amount of the ticket. and a hotel. such as air travel. point of origin: Where a journey begins. minus a service fee. no moneys will be returned should the trip be cancelled. . Surface: On land. Rooming list: A list of guest names and room dates for a group. any company providing travel services to the public. Supplier: In the travel industry. may be applied to another trip in many cases. Often used to indicate a trip of seven days or longer. Net rate: These are rates with commission deducted at source. Outbound: Referring to the leg of the journey departing the city of origin to the destination or destinations. as opposed to business travel.
and other information sent to a passenger by a tour company. Tourist: A leisure traveler. either as a way of rewarding a purchase or to attract business. itineraries. Travel agent: Any person who sells travel products on a commission basis. Tours typically involve the use of a guide. or services to a company. . host. TO: Tour order. instructions. often included as an element of a tour. Through fare: Fare to a foreign destination reached via a gateway city.39 TAAD: Travel agent automated deduction. Tour: A travel product in which several elements are bundled together and sold as a unit. guidance. An area of a tourist destination that has become over-commercialized. vouchers. Travel agency: Usually used in the travel industry to refer to an ARC-appointed storefront retailer. Tourism: The activity of travel for pleasure. Travel consultant: An alternative term for travel agent. A person with specific knowledge of the travel industry hired on a contract basis to provide advice. Tourist trap: Derogatory term for any attraction appealing to tourists but considered to be in bad taste or to give poor value for the money. Travel counselor: An alternate term for travel agent. such as from the airport to a hotel or vice versa. Transfer: The transportation of a passenger between two points. Tour conductor: An employee of or contractor to a tour operator who accompanies and is in overall charge of a Tour documents: A packet of tickets. Throwaway: Any item given away for free. or escort by groups. Ticket: A formal travel document representing a contract between the traveler and the supplier. TAC: Travel agency commission. Tour operator: A company that assembles the various elements of a tour. Tire kicker: A customer who asks a travel agent for recommendations or quotes but who never actually makes a booking.
ADR: Average daily rate. Visa expediter: A person or company charging a fee to procure visas another travel documents Visa support: Any documentation. when validated by a travel agency. Accountable manual documents: Blank ARC ticket stock used to hand-write tickets. Wholesaler: Any company that sells to retailers as opposed to the general public. such as a letter of invitation from an approved organization or a receipt for confirmed bookings. Weather tourist: A person who travels to view meteorological events such as hurricanes and tornadoes. any supplier of travel products or services. . a stamp in a passport authorizing the bearer to visit a country for specific purposes and for a specific length of time. regardless of whether an overnight stay is involved Vendor: In the travel industry. Wholesaler rate: A non-commissionable rate for a product such as a hotel room that is extended to tour operators and packagers. Visa: A document or.40 Travel partner: A travel supplier that participates in a frequency marketing program operated by another travel supplier. XO: Exchange order. a tour operator. required by a foreign government before a visa will be issued. any journey of more than 100 miles from a person's home. travelogue: A documentary film or video extolling the attractions of a specific travel destination or group of destinations Trip: In the travel industry. more frequently. FAQ Accounts Account Executive: Person responsible for management of office. Trave log. Accountable document: Any piece of paper that. has a monetary value and which must be accounted for to the ARC.
Net rate: These are rates with commission deducted at source.com/support-files/corporatetravelplanningchecklist.jsp . a deduction taken to account for the decline in value of assets. CRN Cash refund notice. over a period of time.pdf http://www. Depreciable asset: Any property owned by a business that is subject to depreciation for tax purposes.com/faq/tits.mysiatravel. Fortnight: A period of two weeks Invoice: A business document detailing goods or services provided and requesting payment. Used to offset the cost of acquiring the asset.41 Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. Net amount: The amount due to supplier after the commissions had been deducted. Service charge: A fee charged by travel agencies for providing non-commissionable services.personal-assistant-tips. References Internet http://www. TAC: Travel agency commission.corporatetravel. such as machines used in a business. Net profit: Profit after all expenses has been taken into account.html http://www.co.resavenue.aspx http://www.in/mice. Depreciation: In taxation.com/Faqs-on-tours.
42 http://click2travel.php Training .in/K_About_us.
This action might not be possible to undo. Are you sure you want to continue?
We've moved you to where you read on your other device.
Get the full title to continue listening from where you left off, or restart the preview.