SUBMITTED TO: Anjali Khanna(HOD)

Table of content

1. 2. 3. a. b. c. d. 4. a. b. c. 5. 6. 7. 8. 9.

Acknowledgement Overview of India tourism industry. Different sectors of tourism industry in India Tourism and hospitality industry Structure of the industry Tourism policy Other government initiatives Future outlook Medical tourism industry Rural tourism industry Eco tourism industry Travel industry Forms of travel Tour operator Inbound tour operator Job of domestic tour operator

10. Sources of income of a tour operator 11. Outbound tour operator 12. Check list for International Tourist a. b. c.
At the time of reservation Visa FOREX

13. Corporate travel a.
Corporate travel check list

14. MICE (Meetings, Incentives, Convocation and Events)

3 a. b.
Organizers check list Meeting and Events check list

15. Introduction to company 16. Company’s profile 17. The management 18. Mission, Vision and Values 19. Unique selling point 20. Services 21. Procedure for hotel reservation 22. Research methodology a. b. c. Objective Scope of study Facts and findings

23. Frequently asked questions

ACKNOWLEDGEMENT First of fall I would like to thank the Director of Click2Travel.in for giving me the opportunity to do my two-month project training in his esteemed organization. I am highly obliged to Mr. Siddharth Jain for granting me to undertake my training at Click2Travel.in.I express my thanks to all team members under whose able guidance and direction, I was able to give shape to my training. Their constant review and excellent suggestions throughout the project are highly commendable.


Introduction to Indian tourism industry Indian Tourism Industry is the major service industry in the country. The prime authority for the development, management and promotion of tourism industry in India is the Ministry of Tourism which also runs the Incredible India Campaign.

Overview of India Tourism Industry Tourism in India contributes around 6.23% of the national GDP and is responsible for generating 8.78% of the overall employment in India.

As of 2008, the Indian tourism industry generated about US$ 100 billion and around US$ 275.5 billion of revenue is expected to be generated by 2018.

The growth rate has been expected to be 9.45% annually.

Figures of 2009 indicate that around 5.11 million foreign tourists visited India that year, mostly coming from the USA and UK and domestic tourism touched high figures of 650 million. The highest share was taken by the states of Andhra Pradesh, Uttar Pradesh and Tamil Nadu.

Union Territories and thus promotional policies and programs for the tourism sector are defined.  Different Sectors of Tourism Industry in India the different sectors of the Indian Tourism Industry are enlisted below: Tourism and Hospitality Industry A brief: The Indian Tourism Industry has registered a remarkable growth both in the volume of foreign tourists and the overall revenue compared to the International Tourism Industry. State Governments. Maharashtra. Delhi and Uttar Pradesh remain the favorite destination among the tourists. The World Travel and Tourism Council (WTTC) have counted India and China as among the fastest growing tourism industries over the span of next 10-15 years. It collaborates with various Central agencies.5  Rajasthan. Tamil Nadu. The Ministry of Tourism formulates and regulates the national policies for the promotion of the tourism sector. Indian hospitality industry's excellent growth has been primarily due to the following reasons    Strong GDP performance Developing stronger ties with nations all across the world Encouraging foreign investment Structure of the Industry .

The states of which the villages have been identified are Himachal Pradesh. Kerala. Rajasthan and West Bengal. Advantages India offers the following advantages when it comes to medical treatment and facilities:  The treatment costs are comparatively 30% lower to that of Western countries and also the cheapest in South-east Asia. .  Incredible India: Under this policy the Government carries out its promotional activities through various marketing programs. The Government of India is expecting to generate Rs. Tamil Nadu.  Atethie devo bhava: (guests are equal to God) this policy by the Government aims to make the common people aware who come in contact with the tourist. With years passing by India is becoming a top priority for medical tourism. as it provides quality health treatment at cheaper costs compared to the treatment costs in the USA and other developed nations. Assam. Medical Tourism Industry This is one of the highly growing sectors of the Indian Tourism Industry.6 The hotel industry is an important division of the Tourism Industry. It contains the following policies      Target tourism as a major sector for economic growth Focus on domestic tourism Position India as a global brand for tourism Develop integrated tourism circuits Tourist friendly visa process Tax rates rationalization in the hospitality sector Immigration services   Other Government Initiatives 31 villages have been recognized by the Ministry of Tourism. Gujarat. The Hotel sector has registered a faster growth than the GDP since the last few years.500 billion to GDP by 2020. Karnataka. Maharashtra. 8. Bihar. Tourism Policy  The National Tourism Policy was prepared in the year 2002. Orissa. Madhya Pradesh.  Future Outlook The hotel sector is expected to register a positive growth in the next few years. Sikkim. Government of India to be developed as tourism hubs.

This sector has got quite a high number of tourists specially those who have an attraction for the rural ways of life.500-crore industry by 2015. make it a Rs. cosmetic treatments and many others. Rural Tourism Industry Rural tourism industry reflects the rural civilization and culture followed in rural India which is rich in arts and crafts.7  The medical staff. and a full range of Assisted Reproductive Technology (ART) services.3 billion has been estimated to come up. Eco-Tourism Industry Eco. gold standard DXA bone densitometry. 9. as reported by the Confederation of Indian Industry (CII). The sector is expected to generate an annual growth of 30%. such as IVF. . coronary risk markers. It has the prime objective of promoting tourism by maintaining the nature as it is and promoting the conservation of wildlife and their habitats. innumerable tourists across the seas visit the villages in Rajasthan. joint replacements. Alone from Rajasthan. a business of $2. comprehensive physical and gynecological examinations. in transplants. Tourism projects have been launched by the Union Tourism Ministry in collaboration with the UNDP.Tourism is a very responsible form of tourism which encourages sustaining ecological balance and also leading to ecological development. body fat analysis. 12 lead ECG. orthopedics.5 million for the project. audiometric. Chest X-ray. Spiritual tours organized for the tourists all across the country give the tourists an insight into the religiously rich culture of India. doctors etc have a good command over the English language which makes it easier for the tourists to communicate with them  Indian hospitals offer excellent medical facilities in cardiology. 2D echo Color Doppler. Even without any promotional programs for developing rural tourism.  Infertility treatments cost almost 1/4th of that in the developed countries and services include modern assisted reproductive techniques. Future Estimates for the Medical Tourism Industry This sector has immense potential and by 2012. handicraft exported amounted to about INR4 million in the year 2009. which will. Gujarat and South India every year. which has given US$ 2.  Full body pathology. high strength MRI etc are some of the medical services offered in India. Spiritual Tourism Industry India has numerous spiritual destinations which makes India a hot spot for spiritual tourism industry. spirometry. cancer risk markers.

Travel operators are mainly of two kinds that is   Inbound tour operator (domestic tour operator) Outbound tour operator Inbound tour operator An inbound tour operator is simply a company that makes travel arrangements for arriving tourist from other countries or tourist from within the country. meals etc. Rail travel: the popular forms of rail travel include inter-city trains. Sightseeing. road. The travel sector covers the following sectors    Transportation services (Rail. Air Travel: It is the most popular form of international travel. tours of the areas. buses and taxis. due to its speed and coverage. sea. air).    Tour operator A company that assembles the various elements of tours is known as a tour operator.8 Travel industry The travel industry caters to recreational.     Travel (rail. transit trains and high speed long distance trains. However it is still used for small trips and leisure cruises. leisure and business travelers. Road travel: It is the most popular form of travel and includes various modes such as personal automobiles. Ship. These can include hotel reservation. Travel services (transfer to and from the destination). airport transfer. Accommodations along with meals if necessary. Airways) Hospitality services (including accommodation in hotels and resorts) Destination Forms of travel  Ship travel: Sea travel has largely been replaced by faster means of travel such as automobiles and airplanes. . Road. The elements of tours consist of.

The tour operator of the destination country negotiates the rate with the hotel. After this he coordinates with his counterpart: The Agent at the destination and work out the cost inclusive of all the necessary elements of the tour. No of adults and children traveling etc. For example let us say that you are a tour company that is located in India. let us say that you are a tour company that is located in India. Outbound tour operator An outbound tour operator is a company which makes travel arrangement for the people of their country to some other country. accommodation. Commission from hotels can vary according to the hotel policy. Commission from sales (not much these days from airlines). tours of the areas. . and then makes a detailed itinerary. That is to say that one tour operator is of the company from where the tourist belongs and the other where the tourist wants to visit. Such as the Destination selection. These are the tours booked by the companies for their employees through tour operator. Interest. Short listing of hotels according to the client requirement. Once the client has agreed for the package.  Incentive packages. In outbound tours two or more tours operators are involved. These can include hotel reservation. Type of Accommodation. airport transfer.9 For example. Outbound Tour operator in India takes the requirement of a customer in detail . air). Sources of income of a tour operator     Service charge. travel agency. then the Tour operator customize and pass on the package detail to the client by adding up his margin in it. Job of domestic tour operator    Identify itinerary (it include everything from sightseeing. You are an outbound tour operator if you make arrangements for people who want to visit some other country. transportation cost etc. sea. The Outbound Agent in India confirms all the arrangement of as per the itinerary with the destination tour operator. Help in arranging transportation for the client (rail. etc). After that he sends the package detail to you that is hotel cost. Commission from package tour holidays. Duration of Travel. etc on your behalf. road. You are an inbound operator if you make arrangements for people who are arriving in India for a visit. meals etc.

Advice on weather conditions.10 Work of a travel agent   Give advice on destination. restaurants. car rentals.  To collect information on departure and arrival time. . tourist attraction and recreation. required papers (passports.   Provide information on custom regulation. Make arrangements for transportation. visa and certificate of vaccination) and currency exchange rates to international travelers. tours and recreation. fares and hotels ratings and accommodations. hotel accommodation.

g.Satinder Singh  Check Validity – In most cases passport should be valid for at least six months from the date of departure from the destination country. Special Request and advise him on Change/Refund/No-Show Clauses. Example Mr.  Check on the Travel Insurance requirements.  Visa Status – Check if there is enough time available to obtain Visa. then we should also ask him where he is going to stay. E. Travel insurance.11 Check list for international tourist Operational Guidelines . you must check and offer on the services he is not buying from us.  Names given by client should match the name as on their respective passports. and if we can offer him hotels/ transfers/ Forex / travel Insurance. . Inoculations. you must check on Seat /Meal Request.  Take complete name. if he is only buying tickets from us. Forex.  In view to generate additional revenue.  A Child should have name of the accompanied parent on his/her passport.International At the time of reservations.  In view to provide Best of Services.

Portugal. (OR) * Please Log on to Visa pages online to find out details.  If it’s Schengen Visa. Greece. Netherlands.If passport holder other than Indian. France. Belgium.  Standard Documents required  Passport with validity of more than six months. designation. With Schengen visa. Denmark. Iceland. Italy.  2-4 recent passport size color photographs with white background and on Kodak paper only.  Income Tax paper for the last 3 years.12 Visa  There should be enough pages available for Visa (2 pages for one visa required)  Check the Passport’s Place of Issue – as embassies do not accept applications of passport issued out of their region. Finland. Luxembourg.  Tour Confirmation & Hotel Confirmation. purpose and duration of visit.  Detailed Tour Itinerary. ensure you apply visa to the country of first port of arrival. Germany.  Check Nationality . Medical Requirements : *As Applicable Visa Fee Time Taken : *As Applicable : *As Applicable * Please check directly from Embassy or its website for correct info.  Original Bank Statement for the last 6 months.  1 Visa application form duly filled in and signed. you may enter one country and travel freely throughout the Schengen zone. so take care when dealing with such itineraries. The 15 Schengen countries are: Austria.  Foreign Exchange endorsement / Copy of Credit cards. and Australia have stringent norms. Spain and Sweden. Countries like USA. different regulations apply. Canada. Norway. UK.  Covering letter from the applicant on company's / personal letterhead stating his name. .

   What is Buying Rate? Rate at which the Bank or Forex Dealer buy currency.13 In case passenger availing Visa on arrival. note down number of each currency note.85. Example 1USD = INR 45. FOREX  Always advice passenger that the payment due would be calculated as per ROE on the date of payment made. . Always check the current rate of Exchange before you accept the payment.10. There is lot of duplicate currency floating in the market. so be careful when accepting currency notes. then to safeguard yourself. What is Selling Rate? Rate at which the Bank or Forex Dealer sell currency. so please check from your Bank/ Forex Dealer. If not able to identify them. Example 1USD = INR 46. TC / Cash currency rates may differ. please check requisite documents including passport size photographs to be carried along.

 Export license(s) Find out if a trade license/permit is needed. Remember that an inoculation certificate may be required when applying for a visa.  .     Visas Check the embassy/consulate’s website for visa requirements. Health Advisories Passport Check validity of traveler’s passport – passports should be valid for at least 6 months after date of arrival in destination country. Which are as follows?    Airlines expense Hotel expense Food and beverages expense  Transportation expense CORPORATE TRAVEL CHECKLIST Travel Advisories Check for travel advisory warnings before booking flights. Both passports will be simultaneously valid. There are basically four expense categories for corporate travel.14 Corporate Travel Corporate travel is the people travelling for purpose related to work from one country to another or from one place to another within the country. or use the  Link below to find visa requirements by country. Inoculations Make sure inoculations are completed as soon as possible because inoculations can take several weeks to become effective. Consider obtaining a second passport for convenience if the traveler is a frequent flyer. instructions and forms.

dietary requirements.15 International Driving license Find out if an international driving license/permit is required.co. single occupancy double. breakdown cover. and any extras such as satellite navigation.. . garage. find out what the sign will say. standard.e. Wi-Fi. Flights Compare prices using a flight comparison website Check travel policy for traveler's approved class of travel Before booking. incoming/outgoing fax/voicemail) Specify the type of room required (i. Obtain tickets/boarding pass in advance if preferred Hotel Check hotel reviews Make sure the hotel has service amenities (i.uk Be aware of time zone impact on date/time of arrival Check traveler’s seating preference. if applicable.e. air conditioning.  Note the driver’s mobile number Trains  Note train times  Obtain train tickets  Find out if seat reservation is required  Find out if connecting train(s) leave from the same station  Get directions from station to venue Driving/Car parking  If possible. manual/automatic.  insurance requirements  Find out if chauffeur drive is required because of country regulations  Verify location of collection/drop off point  Find out if corporate vouchers are available  Find out if maps are provided Taxis/Courtesy Car  Note pickup time and exact location of collection point  If driver will be carrying a sign. keep a record of traveler’s registration no. mechanic. etc) Specify smoking/non-smoking preference Check if customer parking is available Note booking reservation number Send traveler's flight details to hotel upon confirmation Request that the room is held for late arrival (arrival after 1800 hrs). make and model of car. compare prices using a flight comparison website like Expedia.                Translator/escort  Check with the applicable tourist board for translators/escorts Hire car  Find out what type of hire car the traveler prefers (subject to travel policy). and air miles details. luggage capacity.

. flight times. platform.. phrasebook. hotel. company name. rail enquiry desk no. model and color of car. address. provide traveler’s registration no. contact details. Travel Pack  Passport  Inoculation certificate  Flight Tickets/boarding pass  Hotel booking reservation number  Travelers cheques  Car rental voucher  Train tickets  Insurance documents  Stationery (headed paper. fax no. station. compliment slips. for all arrivals and departures  Hotel arrival time.  Airline terminal no. name.16  Check if international breakdown cover required?  Find out if you need to reserve a parking space  If parking is arranged at client’s premises. contact/account details (name written on sign)  Train times. envelopes)  Business cards (with reverse side in country specific language)  Meeting papers  Weather report for week ahead  Advice on dress code for events  ‘Hints for Exporters’ booklet  Hardcopy of diary for the travel period  Photocopy of passport/important docs/credit cards  Country specific information. room reservation no. Health insurance cover  Make enquiries about health insurance Spending Money Worldwide Restaurant Search Itinerary Include the following details  Name and location of airport  Date of travel. make. check-in times.  Taxi pickup times. flight nos. hire car pickup/drop off location  Details of local currency and suggested daily budget . guidebook. of overseas contacts  Hire car collection/drop off time. reservation no. advice on local etiquette  Extra copy of the itinerary for his household  Contact details of others travelling to the same meeting  Area map (Google maps) and map/directions to venue. telephone no. address..  Timing/location of meetings and entertainment  Name and telephone nos.

This process of marketing and bidding is normally conducted well in advance of the actual event. Incentive tourism is usually undertaken as a type of employee reward by a company or institution for targets met or exceeded. and Exhibitions.17 MICE = Meetings. or a job well done. Incentives. MICE tourism is known for its flawless planning and demanding clientele. rather than professional or educational purposes. or an educational topic. MICE tourism is a specialized area with its own trade shows (IMEX) and practices. MICE tourism usually consists of a well planned agenda centered on a particular theme. perhaps with the exception of Incentives. MICE events are normally bid on by specialized “convention” bureaus located in particular countries and cities and established for the purpose of bidding on MICE activities. a profession. Unlike the other types of MICE tourism. Incentive tourism is usually conducted purely for entertainment. MICE are used to refer to a particular type of tourism in which large groups planned usually well in advance are brought together for some particular purpose. The acronym MICE are applied inconsistently with the “E” sometimes referring to Events and the “C” sometimes referring to Conventions. often several years. . Most components of MICE are well understood. Conferences. such as a hobby.

Exhibitions: An event design to bring together people in the specific industry or closely related industry to come together to show case their product or services to a group of attendees.18 Meetings: it is designed to bring to bring people together for the purpose of exchanging information Incentives: It is a trip that is planned by a company to reward their employees for outstanding services in their desired field. Conventions: A gathering of people to meet and discuss similar issues and activities in a large setting. The source of income is by charging 5% to 10% on the total bill. .

accommodation? Can you move from one space to another conveniently and quickly? Soundproofing. experiences or an urban meeting? Homely and cozy or classy and stylish? When planning your schedule • • Will your guests arrive from near or far? Will they arrive by public transport. exhibition. is the projector bright enough. ease of concentration Nature of the event • • • Is the event one-off or a series of events? Calm of nature. with their own cars or is their transportation specially arranged? Facilities • • • What kind of facilities will you need: main meeting room. auxiliary spaces. lunch. dinner.19 Organizer’s checklist Location • • Accessibility: is the meeting location easy to reach? Environment: comfort. acoustics. technology Furniture • • • • • • • Short informative sharing event or information bulletin: rows of chairs All-day seminar or longer: classroom set up (tables and chairs) Training or workshop: group work tables (4–6 people per table) Meeting: conference table (max 20 people per table) Training event or meeting: U-shaped table Evening event or get-together: cocktail set-up (buffet and bar tables) Festive dinner party: banquet setting (8–12 people per table) Technology • Take note of the size of the space: is the PA loud enough. will you need cameras and screens? . spaces for group work. air conditioning. furniture. atmosphere.

heating. luxury? Trends • Decoration and presentation: neutral. materials. or encourage guests to stay longer? Timing and schedule: how hungry are the participants. security officers. and how much time do you need to reserve for eating? What message do you want to convey: health-consciousness. quality of technical execution Required IT solutions: open/closed network. video recordings? Will you require professional help with planning or technical support during the event? Catering • • • • • Nature of the event: working meeting or a party? Participants: gender. make an impression. own staff and meeting location staff Quality and responsibility • • Quality of the meeting arrangements: quality standard certificates. air conditioning. access control Personal safety: first aid. seasonal. lighting . following a theme or a corporate image? Security • • • Security of the site: fire safety. visual planning and projectors. nationality. personal security arrangements (for speakers or participants) Information Security: spaces. suspended items and installations. standards for the operations Responsibility of the meeting location: recycling. status What is the aim of the catering: to satisfy hunger. webcasting and recorded files Are you looking for interaction: voting facilities.20 • • • • Visual aspects: lighting technology.

seating format and size of meeting rooms and other facilities needed each day (incl. transportation. of guests/delegates.. .  What will the guests/delegates gain from participating?  Who will be the members of the planning group/event committee?  Who is the decision maker(s)?  Who will be there to help on-site?  What do you want to happen? (Work out a preliminary program/agenda). No. (Develop a relevant media contact list)?  Do you need to insure the event? Determine   Preferred dates. Can you be flexible on dates?  Where do you want it to take place? (Consider parking. times).  When do you want it to take place? (Remember to check dates for other events).to you. And available optional dates.  How long would your event be?  Do you need to attract guests/delegates by PR.)?  Whom do you want to attend? Estimate no.  What is your budget? (Can you get extra funds if needed? Could you get sponsors.).21 Meeting & Event Check List For Big Meetings & Events At the very start Define  The purpose and objectives of the meeting . accessibility for disabled etc.

Inspect the considered event venue(s). Any other relevant information. Book the event venue(s) and main services Consider the need for printed material and prepare a timeline for producing it. receptions etc. Budget.g. lunches. Any special requests (e. . Type of guests/delegates. stage). A rough draft of the program. and standard of bed rooms each day. Consider the offers received:  Which facilities will best accommodate your event?  Which will best live up to the expectations of the guests/delegates?  Who will be the best partner to work with?  Which venue best meets your budget. When you need the offer. dinners. smoking etc. State your preference packages &/or itemized rates. exhibition.) on the response form. Invite speaker Prepare invitations. No. Allow the guests/delegates to note their individual requirements (dietary.22          Need for breaks.

      . Prepare your event budget. Send rooming list to the hotel. Confirm guests/delegates participation. of meetings rooms. (E. for copying/production of handouts).     Order signs and printed material. Start preparing a scenario (to do list with responsible persons assigned). guests/delegates etc. Check budgets from similar meetings to ensure that all is included.    1 month prior to the event   Choose and confirm catering and menus Check development of speakers presentation (Remind speakers of presentation due dates. Prepare press release for your event. bed rooms. Check and order speakers' technical equipment requirements. what happens if one of your speakers falls sick?) + prepare contingency plans Invite guests/delegates.23 3 months prior to the event  Update your reservation (no.g. Check and order speakers' for transportation requirements. Hold a pre-event meeting with your venue contact to go through the programmed. Order gifts and amenities. (Updating minimizes your cancellation/reduction costs).). Remember to note special requests (VIPs etc. Finalize of printed material production.). Consider the unexpected.

and get a good start! 1 hour before event   Check all event rooms.). Personally check that all material has arrived and is in good condition. Call up contacts to get confirmation of coverage. If you are using your own AV. check that it functions and that you have all necessary cords.(advise the hotel to expect the material) Make arrangements to return material to your office after the event. Aim at getting to bed early .just in case. Advise the event venue (and other relevant suppliers). are on-site. Prepare a staff briefing kit (programmed. Make sure that all greeters. smile and have a great event! After the event . Prepare name badges. briefed and ready to go During the event  Relax. who has the authority to sign bills and order any extras. helpers etc. plugs etc. Send out your event press release.24 One week prior event  Send material to arrive at the hotel 48 hours before your arrival.         Upon arrival at the venue / 1 day before event    Hold a pre-event meeting with your venue contact to go through the programmed. contact telephone list etc. scenario. Confirm all deliveries and pick-ups. Check and order speakers' technical Prepare a master copy of all your printed material to bring with you .

Fill out the event evaluation form. Pay the invoices from suppliers. Send thank-you notes to the speakers. Check the invoice. staff etc.      . sponsors. Make notes for the next event. (Present you feed-back and feedforward).25  Meet with your venue contact to review the event.

fax. They act as a facilitator in getting tours. being effectively maintained wit telephone.in is an online travel company catering to the travel as well as to the hospitality industry. The office is well equipped with the external and internal communication system. and computer networking and computer reservation system to meet up the demand of their clients. groups and corporate events organized along with both air and ground transportation reservation done. They provide their customers with complete travel solution. Click2travel.26 Introduction to the company Click2travel. It is run by a team of young and energetic professionals fully conversant with modern day’s travel trade and its practices that have background with various travel agencies.in is located in Darya Ganj. The office of Click2travel.in one of the India’s travel company was started in 2008 by Mr.in is an IATA recognized agency in India. Siddharth Jain. They assist the customer in making their package tours according to their requirement. Beside that they also assist their customer in booking the hotel of their choice and try to provide the best alternative choice to the customer. New Delhi. Company’s Profile Click2travel. internet. .

Air Sahara & Journey mart. Neeraj Jain. She is the operational head of Click2Travel. be it operations. BTI Sita. Siddharth is skilled in all fields of the trade. which in turn brings in a more than 100% satisfied customer that keeps coming back with all their travel needs and plans. sales or business development. Shalini started a successful offline Tour Operator Company in the Year 2004. Stores & Super markets.in. the founder of Click2Travel. Siddharth has an impressive knowledge of the field which he has gained over a decade and work credits with companies like Carlson Wagon Lit. They are our technology partners.in has passionately created an online travel service Click2travel. .Director She has vivacious personality full of positive attitude and proficient in nature. Financial Institutes. Shalini has been in the industry for 11 years and has worked with multi-nationals like Holiday Inn. Retailer. A thorough professional and a perfectionist.27 The management Siddharth Jain . Kamyab InfoTech is IT Solution Company based in New Delhi and Mumbai.in is developed through Kamyab InfoTech. He is well versed with the challenges that the world of hospitality has to offer. Shalini Jain . Kamyab InfoTech PVT Ltd Click2travel. which provides us e-business solutions and application management services to keep our operations sailing smoothly. headed by Mr.in her team is constantly striving for a 99% client conversion rate. Their industry experience extends to providing solutions to several key industries such as the Banks.Founder Director Siddharth Jain. IT Companies & Travel Companies. American Embassy Travel Management Centre. American Express and Carlson Wagonlit.

           Hotel reservation services Leisure trips Luxury Cruises Tour packages within India Tour packages outside India Car rental services Corporate/incentive tour Airlines deals Tailor made vacations Religious tours Conferences and incentives . The cost effective and well organized tour packages are sure to satisfy their customer. incentive tour packages etc. Services Click2travel. corporate. be ethical and trust and respect each other Unique Selling Point    To customized travel packages as per client requirement.28 Mission. Vision: To be among the top travel agency in the country. tour packages. Vision and Values Mission: To push the leading edge of travel and give the added value of services to our guest.in is a coming up Travel Company in India which provides its client with a wide range of services. The company ensures that their customer is offered with the best of the Hospitality. To make hotel reservation according to the customer will. They try to keep their client with updated information about the hotel reservation. The company also organizes group tours and tries to give its customer the best value of their money. Communication route is simplified. Values: To create value for guest.

Also ask if the rate is inclusive of tax or they are extra. agents receive a 10% commission on booking in hotels where as it can vary depending upon the hotel policy. Check the availability as per the client requirement. After that give the best hotel reservation price to the client and once he/she has confirmed the booking ask him to message the conformation on yours email id. If the travel agent has a tax deduction certificate then 10% tax would not be deducted from the travel agent commission where as if they don’t have it then the hotel deduct 10% amount from the agent commission. Also ask for extra bed cost if required.29 Procedure for hotel reservation           Call at the hotel room reservation. . If the rooms are available ask for the various packages that are offered by the hotel along with their rates. After all this is done say thank you. Greeting the person and asking his or her name. Typically. Then ask for the Travel Agent Commission. Ask for the child policy of the hotel.

hotel booking and Airline reservation and how to organize and modify the plan according to the customer need. to do air ticket billing on Yatra software and to handle the customer queries. Also in the beginning of my training I got to work on a project luxury resort which is going to open at the region of Dehradun the capital of Uttrakhand. The company also has tailor made packages for its clients. How to make itinerary and to modify it according to the customer need. I got to work on the room reservation for our client. Company also deals in hotel booking and air deals. .in as a trainee I got to learn how to make itineraries. Facts and Findings     The company mainly deals in outbound tours.30 Research Methodology Objective   To understand what customer wants in their tour packages. The company also deals in group tour. Scope of study While working with Click2trave.

24%. Hotel  What are different types of meal plan and what all things it contains? There are four different types of meal plan that is European plan (EP): in this just the reservation of room is involved in price Continental plan (CP): in this plan room and breakfast is included in price Modified American Plan (MAP): in this plan room. .30% and it is applied on service charge.  What is VISA service tax charge and how it is applied? VISA service tax charge is 10.31 FAQ of accounts department  What do you mean by TDS? TDA means Tax Deduction at Source  Is TDS different TDS is 10% on commission  What is the service tax on airlines ticket? For domestic air ticket the service tax is . lunch and dinner are included in price. breakfast. lunch/dinner is included in price American plan (AP): in this plan room. breakfast.64% where as for international air ticket it is 1.

as a reservation. the latest time a guest may leave without being charged for another night's lodging. the earliest time at which a room will be available. Check-out: A procedure whereby a hotel guest formally leaves the hotel and settles his or her bill. rooms. APAI: American plan All Inclusive. B&B: n. without charge. have no connecting doors. To void. reservations. sometime referred to as full American plan. In hotels. usually upon payment of a penalty. Cancellation penalty: An amount deducted by a supplier from a refund of prepaid funds when a reservation is cancelled. AP: American plan is a meal at a hotel or resort in which three meals a day are included in the price. Check-in may require the presentation of payment. Basis two: Another term for double occupancy. a provision which allows for cancellation by one of the parties. Amenities: The facilities and features of a property. Sometimes referred to as Full American Plan. Complimentary: Free. American plan: A meal plan at a hotel or resort in which three meals a day are included in the price. Buffet: A serve-yourself meal featuring several choices in each course. etc that can be sold or reserved. To indicate an item has been processed. or other documentation or identification. while next to each other. repairs. eliminating rooms not available due to damage. 2. the number of rooms actually available for use on a given day. Check-in time. Cancel. cabins.32 FAQ hotels Accommodation: any room sold to a customer Adjoining rooms: Hotel rooms which. Include all three meals and all taxes. . usually a hotel. as a check. Available rooms: In a hotel. Availability: The current inventory of seats. Bed and breakfast. All inclusive: One price covers all listed elements of the package. Check-in: A procedure whereby a hotel guest is registered as having arrived. and so forth. In hotels. Cancellation clause: In a contract. 1. Check-out time.

Invoice: A business document detailing goods or services provided and requesting payment. MAP: Modified American plan includes breakfast and one major meal and all taxes. Tariff: A schedule of fares or prices. Twin: A hotel room containing two single beds. double occupancy. Accommodations that do not include meals FAP: Full American plan. MAPAI: Modified America Plan. usually breakfast and dinner. CPAI: Continental Plan includes only breakfast and all taxes. Modified American plan: A hotel rate that includes two meals daily. apartment. Double-double. A hotel room with two double beds sometimes called a twin double. EP: European plan. PPDO: Per person. etc economy class. Double occupancy rate: The rate charged when two people will occupy a room. In-out dates: Dates on which a guest arrives and leaves. Twin-double: A hotel room with two double beds sometimes called a double-double. includes breakfast and one major meal and all taxes. Inclusive rates: Room rates that include tax. . suite.33 Confirmation: The official acceptance of a booking by the supplier CP: Continental plan includes only breakfast.

more loosely. Conditions: Rules pertaining to this air fare. also called a domestic carrier. Child: Person 2-11 years. CT. F: First class Fare: A paying passenger on a plane. . APT: Airline passenger tariff Availability: The current inventory of seats that can be sold or reserved. Add-ons: Extra flight at extra cost Amendment: Changes to your booking. as of an airline ticket. as a reservation. all such unique indicators. before tax has been added. Bulk fare: A fare available only when buying blocks of seats. Carrier: Refers to the name of the airline you are travelling. CNL: Cancel. Domestic fare: Fare charged for travel within a country. including those that identify airports. Commissions are calculated on the base fare. the unique two. Circle trip.34 FAQ for air lines A: First class discounted Airline codes: Specifically. Code share: Flight operated by another airline. C: Business class Cancel: To void.or three-digit indicators that identify specific airlines in CRS systems. B: Coach Economy discounted Base fare: The fare. D: Business class discounted Domestic airline: An air carrier that provides service within its own country. Class: Letter used to book your flight reservation.

Name. Reference. This fare is agreed on by the airlines involved. the maximum distance you can fly in air miles. Non-refundable: No refund value. Net fare. Non-reroutable: No changing of destinations. K: Thrift L: Thrift discounted Nominated carrier: The airline you can fly. Inventory: Refers to the number of rooms and specific room types available for sales in a hotel. Mileage: The amount of miles permitted to be flown on an air fare. P: First class premium Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. No show: This occurs when customer or group has made a confirmed reservation and fails to check in. PNR: Passenger.35 H: Coach Economy discounted IATA: International Air Transport Association. Q: Coach Economy R: Supersonic . One-way trip: Any trip for which a return leg has not been booked. Open jaw: Fly into one city and out of another city at no penalty. OW: one way journey. M: Coach Economy discounted MPM: Maximum permitted mileage. net rate: The fare after commission. Non-endorsable: No changing of airlines/carriers. J: Business class premium Joint fare: The fare charged for travel that utilizes more than one airline. Normal fare: An airline fare for a completely unrestricted ticket.

RT: Round trip. Rerouting: Changes to flight routing. STPC: Airline pays for your accommodation at the stopover. V: Thrift discounted W: Coach Economy premium Y: Coach Economy . Roundtrip: A trip. Transit: Stopover and change plane.36 S: Standard Class T: Coach Economy discounted Reissue: Changes requiring a new ticket to be issued. Ticket stock: Blank airline tickets. Ticket on departure: A ticket that will be picked up by the passenger at the airport. Upgrade: To move to the next higher category. usually indicating a discounted fare. Split ticketing. Creating two separate tickets for a single journey. Ticket designator: An airline code. Surcharges: Extra cost involved. as to upgrade a passenger from tourist to business class. R T Fares: Return journey fares. Unrestricted fare: A higher fare for a ticket offering maximum flexibility. Stopover: When you leave the airport for more than 24 hours. as on an airline. Season: Different times of the year for travel have different fares. usually to obtain a lower fare. to a single destination and back. Transit visa: A limited-term visa issued solely to allow passage across or through the issuing country's territory. TKNO: Ticket number TKTL: Ticket time limit.

without charge. usually for travel agents and other industry personnel intended to acquaint them with a new destination or new procedures. Client: A term used for a customer. All-in: All inclusive. as a tour. Inclusive tour: A tour package that bundles transportation and lodging along with additional services such as transfers. ADVR: Advise as to rate. Full service agency location: A branch of an agency that provides customers both reservations and ticketing Inclusive Rates: Rates that include tax. . museum admissions. society. or culture of a region. COD: Cash on delivery. CRN Cash refund notice. All inclusive: One price covers all listed elements of the package. Briefing tour: A tour. usually to indicate an on-going relationship. ADVN: Advise as to names. IATA: International Air Transport Association. AVS: Availability status messages. Add-on: Anything optional purchased by a passenger. and so forth In-out dates: Dates on which a guest arrives and leaves. Destination: Place to which a person is traveling or a thing is sent. as in tour arrangements. Commission: A percentage of a sale price paid to a salesperson as payment for making a sale.37 FAQ for travel industry Accreditation: Approval given by various trade associations to a travel agency allowing the sale of tickets and other accommodations. Incentive travel: Travel that is given to employees as a reward for outstanding performance. Complimentary: Free. Inbound operator: A person or company providing inbound services. sightseeing. Cultural tourism: Travel to experience the arts or history of a location or travel to immerse oneself in the language.

Net rate: These are rates with commission deducted at source. In an airline booking. etc. minus a service fee. regardless of its purpose. Outbound: Referring to the leg of the journey departing the city of origin to the destination or destinations. supplied to the hotel prior to guest arrival.38 Itinerary: The route of travel. any company providing travel services to the public. referring to travel over land that does not involve an aircraft. and a hotel. Surface: On land. MAAS: Meet and assist. a list of flights. Rooming list: A list of guest names and room dates for a group. Passenger name record: A file on a computerized reservation system containing all the information relating to a specific booking. Supplier: In the travel industry. Leisure travel: Travel undertaken for pleasure. Markup: The sum of money or percentage added to a wholesale or purchase price to arrive at the retail or resale price. as opposed to business travel. no moneys will be returned should the trip be cancelled. . T&E: Travel and entertainment. TQM: Total Quality Management TA: Travel agent. Point of embarkation. a rental car. Often used to indicate a trip of seven days or longer. in an itinerary. Net amount: The amount due to supplier after the commissions had been deducted. Also called "personal name record Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. point of origin: Where a journey begins. such as air travel. The amount of the ticket. times. Package: A travel product bundling several distinct elements. A package is distinguished from a tour by virtue of the fact that it combines fewer elements. Service charge: A fee charged by travel agencies for providing non-commissionable services. PPR: Passenger profile record. Land only: A fare rate that doesn't include air transportation. may be applied to another trip in many cases. Non-refundable: Of a ticket.

vouchers. Travel agency: Usually used in the travel industry to refer to an ARC-appointed storefront retailer. or escort by groups. Tour: A travel product in which several elements are bundled together and sold as a unit. Tours typically involve the use of a guide. Tire kicker: A customer who asks a travel agent for recommendations or quotes but who never actually makes a booking. itineraries. Tour operator: A company that assembles the various elements of a tour. Transfer: The transportation of a passenger between two points. Tourist trap: Derogatory term for any attraction appealing to tourists but considered to be in bad taste or to give poor value for the money. guidance. Tourism: The activity of travel for pleasure. Throwaway: Any item given away for free. A person with specific knowledge of the travel industry hired on a contract basis to provide advice. such as from the airport to a hotel or vice versa.39 TAAD: Travel agent automated deduction. and other information sent to a passenger by a tour company. Travel agent: Any person who sells travel products on a commission basis. Travel counselor: An alternate term for travel agent. . TAC: Travel agency commission. Tour conductor: An employee of or contractor to a tour operator who accompanies and is in overall charge of a Tour documents: A packet of tickets. Travel consultant: An alternative term for travel agent. host. either as a way of rewarding a purchase or to attract business. TO: Tour order. Through fare: Fare to a foreign destination reached via a gateway city. Tourist: A leisure traveler. instructions. often included as an element of a tour. An area of a tourist destination that has become over-commercialized. or services to a company. Ticket: A formal travel document representing a contract between the traveler and the supplier.

FAQ Accounts Account Executive: Person responsible for management of office. a tour operator. any journey of more than 100 miles from a person's home. Trave log. Wholesaler rate: A non-commissionable rate for a product such as a hotel room that is extended to tour operators and packagers. XO: Exchange order. ADR: Average daily rate. Visa expediter: A person or company charging a fee to procure visas another travel documents Visa support: Any documentation. travelogue: A documentary film or video extolling the attractions of a specific travel destination or group of destinations Trip: In the travel industry. Accountable document: Any piece of paper that. required by a foreign government before a visa will be issued. more frequently. when validated by a travel agency. such as a letter of invitation from an approved organization or a receipt for confirmed bookings. . any supplier of travel products or services.40 Travel partner: A travel supplier that participates in a frequency marketing program operated by another travel supplier. a stamp in a passport authorizing the bearer to visit a country for specific purposes and for a specific length of time. Visa: A document or. Wholesaler: Any company that sells to retailers as opposed to the general public. Accountable manual documents: Blank ARC ticket stock used to hand-write tickets. Weather tourist: A person who travels to view meteorological events such as hurricanes and tornadoes. regardless of whether an overnight stay is involved Vendor: In the travel industry. has a monetary value and which must be accounted for to the ARC.

Depreciation: In taxation.co. Used to offset the cost of acquiring the asset. a deduction taken to account for the decline in value of assets.html http://www. Fortnight: A period of two weeks Invoice: A business document detailing goods or services provided and requesting payment.41 Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. Net amount: The amount due to supplier after the commissions had been deducted. Net rate: These are rates with commission deducted at source. over a period of time.personal-assistant-tips. Service charge: A fee charged by travel agencies for providing non-commissionable services.jsp .com/support-files/corporatetravelplanningchecklist.mysiatravel. Depreciable asset: Any property owned by a business that is subject to depreciation for tax purposes. References Internet http://www.resavenue. TAC: Travel agency commission.pdf http://www. such as machines used in a business.in/mice.corporatetravel. Net profit: Profit after all expenses has been taken into account.com/Faqs-on-tours. CRN Cash refund notice.com/faq/tits.aspx http://www.

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