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SUMMER INTERNSHIP FROM (01-06-2011 TO 31-07-2011) COMPANY NAME: CLICK2TRAVEL.IN
SUBMITTED BY: GAURAV KATHAIT MBA (TOURISM AND HOSPITALITY) ROLL NO: A-23 Section: RR1001 REG NO: 11013600
SUBMITTED TO: Anjali Khanna(HOD)
Table of content
1. 2. 3. a. b. c. d. 4. a. b. c. 5. 6. 7. 8. 9.
Acknowledgement Overview of India tourism industry. Different sectors of tourism industry in India Tourism and hospitality industry Structure of the industry Tourism policy Other government initiatives Future outlook Medical tourism industry Rural tourism industry Eco tourism industry Travel industry Forms of travel Tour operator Inbound tour operator Job of domestic tour operator
10. Sources of income of a tour operator 11. Outbound tour operator 12. Check list for International Tourist a. b. c.
At the time of reservation Visa FOREX
13. Corporate travel a.
Corporate travel check list
14. MICE (Meetings, Incentives, Convocation and Events)
3 a. b.
Organizers check list Meeting and Events check list
15. Introduction to company 16. Company’s profile 17. The management 18. Mission, Vision and Values 19. Unique selling point 20. Services 21. Procedure for hotel reservation 22. Research methodology a. b. c. Objective Scope of study Facts and findings
23. Frequently asked questions
ACKNOWLEDGEMENT First of fall I would like to thank the Director of Click2Travel.in for giving me the opportunity to do my two-month project training in his esteemed organization. I am highly obliged to Mr. Siddharth Jain for granting me to undertake my training at Click2Travel.in.I express my thanks to all team members under whose able guidance and direction, I was able to give shape to my training. Their constant review and excellent suggestions throughout the project are highly commendable.
Introduction to Indian tourism industry Indian Tourism Industry is the major service industry in the country. The prime authority for the development, management and promotion of tourism industry in India is the Ministry of Tourism which also runs the Incredible India Campaign.
Overview of India Tourism Industry Tourism in India contributes around 6.23% of the national GDP and is responsible for generating 8.78% of the overall employment in India.
As of 2008, the Indian tourism industry generated about US$ 100 billion and around US$ 275.5 billion of revenue is expected to be generated by 2018.
The growth rate has been expected to be 9.45% annually.
Figures of 2009 indicate that around 5.11 million foreign tourists visited India that year, mostly coming from the USA and UK and domestic tourism touched high figures of 650 million. The highest share was taken by the states of Andhra Pradesh, Uttar Pradesh and Tamil Nadu.
The World Travel and Tourism Council (WTTC) have counted India and China as among the fastest growing tourism industries over the span of next 10-15 years. State Governments.5 Rajasthan. It collaborates with various Central agencies. Union Territories and thus promotional policies and programs for the tourism sector are defined. Delhi and Uttar Pradesh remain the favorite destination among the tourists. Tamil Nadu. The Ministry of Tourism formulates and regulates the national policies for the promotion of the tourism sector. Indian hospitality industry's excellent growth has been primarily due to the following reasons Strong GDP performance Developing stronger ties with nations all across the world Encouraging foreign investment Structure of the Industry . Maharashtra. Different Sectors of Tourism Industry in India the different sectors of the Indian Tourism Industry are enlisted below: Tourism and Hospitality Industry A brief: The Indian Tourism Industry has registered a remarkable growth both in the volume of foreign tourists and the overall revenue compared to the International Tourism Industry.
Kerala. The states of which the villages have been identified are Himachal Pradesh. Medical Tourism Industry This is one of the highly growing sectors of the Indian Tourism Industry. Karnataka. Rajasthan and West Bengal. as it provides quality health treatment at cheaper costs compared to the treatment costs in the USA and other developed nations. . Government of India to be developed as tourism hubs. Advantages India offers the following advantages when it comes to medical treatment and facilities: The treatment costs are comparatively 30% lower to that of Western countries and also the cheapest in South-east Asia.6 The hotel industry is an important division of the Tourism Industry. Gujarat. With years passing by India is becoming a top priority for medical tourism. The Government of India is expecting to generate Rs. Tourism Policy The National Tourism Policy was prepared in the year 2002. 8. Incredible India: Under this policy the Government carries out its promotional activities through various marketing programs. Tamil Nadu.500 billion to GDP by 2020. Sikkim. Future Outlook The hotel sector is expected to register a positive growth in the next few years. Orissa. Assam. It contains the following policies Target tourism as a major sector for economic growth Focus on domestic tourism Position India as a global brand for tourism Develop integrated tourism circuits Tourist friendly visa process Tax rates rationalization in the hospitality sector Immigration services Other Government Initiatives 31 villages have been recognized by the Ministry of Tourism. Bihar. The Hotel sector has registered a faster growth than the GDP since the last few years. Maharashtra. Madhya Pradesh. Atethie devo bhava: (guests are equal to God) this policy by the Government aims to make the common people aware who come in contact with the tourist.
Future Estimates for the Medical Tourism Industry This sector has immense potential and by 2012.5 million for the project. Alone from Rajasthan. body fat analysis. comprehensive physical and gynecological examinations.Tourism is a very responsible form of tourism which encourages sustaining ecological balance and also leading to ecological development. orthopedics. cosmetic treatments and many others. Even without any promotional programs for developing rural tourism. joint replacements. 9. doctors etc have a good command over the English language which makes it easier for the tourists to communicate with them Indian hospitals offer excellent medical facilities in cardiology. . such as IVF. Full body pathology. It has the prime objective of promoting tourism by maintaining the nature as it is and promoting the conservation of wildlife and their habitats. which has given US$ 2. Chest X-ray. 12 lead ECG. in transplants. spirometry.500-crore industry by 2015. Spiritual tours organized for the tourists all across the country give the tourists an insight into the religiously rich culture of India. Spiritual Tourism Industry India has numerous spiritual destinations which makes India a hot spot for spiritual tourism industry. Gujarat and South India every year. and a full range of Assisted Reproductive Technology (ART) services. high strength MRI etc are some of the medical services offered in India. 2D echo Color Doppler. a business of $2. handicraft exported amounted to about INR4 million in the year 2009. gold standard DXA bone densitometry. coronary risk markers.3 billion has been estimated to come up.7 The medical staff. which will. This sector has got quite a high number of tourists specially those who have an attraction for the rural ways of life. Infertility treatments cost almost 1/4th of that in the developed countries and services include modern assisted reproductive techniques. Tourism projects have been launched by the Union Tourism Ministry in collaboration with the UNDP. Eco-Tourism Industry Eco. cancer risk markers. audiometric. The sector is expected to generate an annual growth of 30%. Rural Tourism Industry Rural tourism industry reflects the rural civilization and culture followed in rural India which is rich in arts and crafts. innumerable tourists across the seas visit the villages in Rajasthan. make it a Rs. as reported by the Confederation of Indian Industry (CII).
The travel sector covers the following sectors Transportation services (Rail.8 Travel industry The travel industry caters to recreational. airport transfer. Travel services (transfer to and from the destination). leisure and business travelers. air). due to its speed and coverage. The elements of tours consist of. Travel (rail. transit trains and high speed long distance trains. buses and taxis. Travel operators are mainly of two kinds that is Inbound tour operator (domestic tour operator) Outbound tour operator Inbound tour operator An inbound tour operator is simply a company that makes travel arrangements for arriving tourist from other countries or tourist from within the country. Tour operator A company that assembles the various elements of tours is known as a tour operator. Airways) Hospitality services (including accommodation in hotels and resorts) Destination Forms of travel Ship travel: Sea travel has largely been replaced by faster means of travel such as automobiles and airplanes. These can include hotel reservation. However it is still used for small trips and leisure cruises. Sightseeing. meals etc. Road. Ship. . Rail travel: the popular forms of rail travel include inter-city trains. road. Accommodations along with meals if necessary. Road travel: It is the most popular form of travel and includes various modes such as personal automobiles. Air Travel: It is the most popular form of international travel. sea. tours of the areas.
Once the client has agreed for the package. etc). meals etc. Interest. Outbound Tour operator in India takes the requirement of a customer in detail . air). Such as the Destination selection. . These are the tours booked by the companies for their employees through tour operator. Help in arranging transportation for the client (rail. That is to say that one tour operator is of the company from where the tourist belongs and the other where the tourist wants to visit. accommodation. road. Commission from hotels can vary according to the hotel policy. travel agency. tours of the areas. Short listing of hotels according to the client requirement. Incentive packages. Type of Accommodation. then the Tour operator customize and pass on the package detail to the client by adding up his margin in it. No of adults and children traveling etc. You are an outbound tour operator if you make arrangements for people who want to visit some other country. Commission from sales (not much these days from airlines). Sources of income of a tour operator Service charge. airport transfer. etc on your behalf. You are an inbound operator if you make arrangements for people who are arriving in India for a visit. For example let us say that you are a tour company that is located in India. Duration of Travel. let us say that you are a tour company that is located in India. and then makes a detailed itinerary. After this he coordinates with his counterpart: The Agent at the destination and work out the cost inclusive of all the necessary elements of the tour. These can include hotel reservation. Outbound tour operator An outbound tour operator is a company which makes travel arrangement for the people of their country to some other country. In outbound tours two or more tours operators are involved. The Outbound Agent in India confirms all the arrangement of as per the itinerary with the destination tour operator. Job of domestic tour operator Identify itinerary (it include everything from sightseeing.9 For example. transportation cost etc. sea. The tour operator of the destination country negotiates the rate with the hotel. Commission from package tour holidays. After that he sends the package detail to you that is hotel cost.
tourist attraction and recreation.10 Work of a travel agent Give advice on destination. Provide information on custom regulation. hotel accommodation. restaurants. fares and hotels ratings and accommodations. To collect information on departure and arrival time. required papers (passports. tours and recreation. . Advice on weather conditions. Make arrangements for transportation. visa and certificate of vaccination) and currency exchange rates to international travelers. car rentals.
International At the time of reservations. Visa Status – Check if there is enough time available to obtain Visa. if he is only buying tickets from us. you must check and offer on the services he is not buying from us. then we should also ask him where he is going to stay. Special Request and advise him on Change/Refund/No-Show Clauses. Forex. you must check on Seat /Meal Request.Satinder Singh Check Validity – In most cases passport should be valid for at least six months from the date of departure from the destination country. and if we can offer him hotels/ transfers/ Forex / travel Insurance. Take complete name. Names given by client should match the name as on their respective passports. Check on the Travel Insurance requirements. In view to generate additional revenue. E. Travel insurance. Example Mr. Inoculations. . A Child should have name of the accompanied parent on his/her passport.11 Check list for international tourist Operational Guidelines . In view to provide Best of Services.g.
designation.If passport holder other than Indian. If it’s Schengen Visa. Check Nationality .12 Visa There should be enough pages available for Visa (2 pages for one visa required) Check the Passport’s Place of Issue – as embassies do not accept applications of passport issued out of their region. Standard Documents required Passport with validity of more than six months. you may enter one country and travel freely throughout the Schengen zone. Foreign Exchange endorsement / Copy of Credit cards. 2-4 recent passport size color photographs with white background and on Kodak paper only. Countries like USA. Tour Confirmation & Hotel Confirmation. ensure you apply visa to the country of first port of arrival. Luxembourg. different regulations apply. Iceland. purpose and duration of visit. France. (OR) * Please Log on to Visa pages online to find out details. Italy. so take care when dealing with such itineraries. With Schengen visa. Portugal. Belgium. Finland. The 15 Schengen countries are: Austria. UK. Canada. Original Bank Statement for the last 6 months. Germany. and Australia have stringent norms. Netherlands. Medical Requirements : *As Applicable Visa Fee Time Taken : *As Applicable : *As Applicable * Please check directly from Embassy or its website for correct info. Denmark. 1 Visa application form duly filled in and signed. Detailed Tour Itinerary. Income Tax paper for the last 3 years. . Spain and Sweden. Covering letter from the applicant on company's / personal letterhead stating his name. Norway. Greece.
TC / Cash currency rates may differ. Always check the current rate of Exchange before you accept the payment. note down number of each currency note. please check requisite documents including passport size photographs to be carried along. FOREX Always advice passenger that the payment due would be calculated as per ROE on the date of payment made. then to safeguard yourself. What is Buying Rate? Rate at which the Bank or Forex Dealer buy currency. . so please check from your Bank/ Forex Dealer. so be careful when accepting currency notes.85. Example 1USD = INR 46.10. Example 1USD = INR 45. What is Selling Rate? Rate at which the Bank or Forex Dealer sell currency. There is lot of duplicate currency floating in the market. If not able to identify them.13 In case passenger availing Visa on arrival.
Inoculations Make sure inoculations are completed as soon as possible because inoculations can take several weeks to become effective. Health Advisories Passport Check validity of traveler’s passport – passports should be valid for at least 6 months after date of arrival in destination country. Visas Check the embassy/consulate’s website for visa requirements. or use the Link below to find visa requirements by country. There are basically four expense categories for corporate travel. Export license(s) Find out if a trade license/permit is needed. Consider obtaining a second passport for convenience if the traveler is a frequent flyer. . instructions and forms.14 Corporate Travel Corporate travel is the people travelling for purpose related to work from one country to another or from one place to another within the country. Remember that an inoculation certificate may be required when applying for a visa. Both passports will be simultaneously valid. Which are as follows? Airlines expense Hotel expense Food and beverages expense Transportation expense CORPORATE TRAVEL CHECKLIST Travel Advisories Check for travel advisory warnings before booking flights.
uk Be aware of time zone impact on date/time of arrival Check traveler’s seating preference. standard. luggage capacity. and any extras such as satellite navigation. mechanic. keep a record of traveler’s registration no.e. dietary requirements. compare prices using a flight comparison website like Expedia. etc) Specify smoking/non-smoking preference Check if customer parking is available Note booking reservation number Send traveler's flight details to hotel upon confirmation Request that the room is held for late arrival (arrival after 1800 hrs).co. Note the driver’s mobile number Trains Note train times Obtain train tickets Find out if seat reservation is required Find out if connecting train(s) leave from the same station Get directions from station to venue Driving/Car parking If possible. Translator/escort Check with the applicable tourist board for translators/escorts Hire car Find out what type of hire car the traveler prefers (subject to travel policy). Wi-Fi. and air miles details. find out what the sign will say. insurance requirements Find out if chauffeur drive is required because of country regulations Verify location of collection/drop off point Find out if corporate vouchers are available Find out if maps are provided Taxis/Courtesy Car Note pickup time and exact location of collection point If driver will be carrying a sign. Obtain tickets/boarding pass in advance if preferred Hotel Check hotel reviews Make sure the hotel has service amenities (i. if applicable..e. Flights Compare prices using a flight comparison website Check travel policy for traveler's approved class of travel Before booking. make and model of car. manual/automatic. single occupancy double. air conditioning.15 International Driving license Find out if an international driving license/permit is required. breakdown cover. incoming/outgoing fax/voicemail) Specify the type of room required (i. . garage.
model and color of car. phrasebook. envelopes) Business cards (with reverse side in country specific language) Meeting papers Weather report for week ahead Advice on dress code for events ‘Hints for Exporters’ booklet Hardcopy of diary for the travel period Photocopy of passport/important docs/credit cards Country specific information. provide traveler’s registration no. Taxi pickup times. rail enquiry desk no. contact details. company name. make. Travel Pack Passport Inoculation certificate Flight Tickets/boarding pass Hotel booking reservation number Travelers cheques Car rental voucher Train tickets Insurance documents Stationery (headed paper.. Timing/location of meetings and entertainment Name and telephone nos. Airline terminal no. telephone no. name. platform. for all arrivals and departures Hotel arrival time. station. reservation no. address. of overseas contacts Hire car collection/drop off time.. hotel. fax no. contact/account details (name written on sign) Train times.16 Check if international breakdown cover required? Find out if you need to reserve a parking space If parking is arranged at client’s premises. advice on local etiquette Extra copy of the itinerary for his household Contact details of others travelling to the same meeting Area map (Google maps) and map/directions to venue.. compliment slips. guidebook. flight nos. check-in times. Health insurance cover Make enquiries about health insurance Spending Money Worldwide Restaurant Search Itinerary Include the following details Name and location of airport Date of travel. address. hire car pickup/drop off location Details of local currency and suggested daily budget . room reservation no. flight times.
and Exhibitions. or an educational topic. The acronym MICE are applied inconsistently with the “E” sometimes referring to Events and the “C” sometimes referring to Conventions. such as a hobby.17 MICE = Meetings. often several years. a profession. MICE tourism is known for its flawless planning and demanding clientele. rather than professional or educational purposes. Incentive tourism is usually conducted purely for entertainment. MICE events are normally bid on by specialized “convention” bureaus located in particular countries and cities and established for the purpose of bidding on MICE activities. Incentive tourism is usually undertaken as a type of employee reward by a company or institution for targets met or exceeded. or a job well done. Conferences. MICE tourism usually consists of a well planned agenda centered on a particular theme. MICE are used to refer to a particular type of tourism in which large groups planned usually well in advance are brought together for some particular purpose. Most components of MICE are well understood. . MICE tourism is a specialized area with its own trade shows (IMEX) and practices. perhaps with the exception of Incentives. This process of marketing and bidding is normally conducted well in advance of the actual event. Incentives. Unlike the other types of MICE tourism.
The source of income is by charging 5% to 10% on the total bill. Conventions: A gathering of people to meet and discuss similar issues and activities in a large setting. . Exhibitions: An event design to bring together people in the specific industry or closely related industry to come together to show case their product or services to a group of attendees.18 Meetings: it is designed to bring to bring people together for the purpose of exchanging information Incentives: It is a trip that is planned by a company to reward their employees for outstanding services in their desired field.
19 Organizer’s checklist Location • • Accessibility: is the meeting location easy to reach? Environment: comfort. experiences or an urban meeting? Homely and cozy or classy and stylish? When planning your schedule • • Will your guests arrive from near or far? Will they arrive by public transport. technology Furniture • • • • • • • Short informative sharing event or information bulletin: rows of chairs All-day seminar or longer: classroom set up (tables and chairs) Training or workshop: group work tables (4–6 people per table) Meeting: conference table (max 20 people per table) Training event or meeting: U-shaped table Evening event or get-together: cocktail set-up (buffet and bar tables) Festive dinner party: banquet setting (8–12 people per table) Technology • Take note of the size of the space: is the PA loud enough. with their own cars or is their transportation specially arranged? Facilities • • • What kind of facilities will you need: main meeting room. will you need cameras and screens? . lunch. is the projector bright enough. accommodation? Can you move from one space to another conveniently and quickly? Soundproofing. exhibition. spaces for group work. acoustics. furniture. dinner. atmosphere. air conditioning. auxiliary spaces. ease of concentration Nature of the event • • • Is the event one-off or a series of events? Calm of nature.
visual planning and projectors. and how much time do you need to reserve for eating? What message do you want to convey: health-consciousness. standards for the operations Responsibility of the meeting location: recycling. make an impression. webcasting and recorded files Are you looking for interaction: voting facilities. access control Personal safety: first aid.20 • • • • Visual aspects: lighting technology. materials. lighting . nationality. seasonal. or encourage guests to stay longer? Timing and schedule: how hungry are the participants. following a theme or a corporate image? Security • • • Security of the site: fire safety. personal security arrangements (for speakers or participants) Information Security: spaces. suspended items and installations. quality of technical execution Required IT solutions: open/closed network. video recordings? Will you require professional help with planning or technical support during the event? Catering • • • • • Nature of the event: working meeting or a party? Participants: gender. air conditioning. heating. security officers. status What is the aim of the catering: to satisfy hunger. own staff and meeting location staff Quality and responsibility • • Quality of the meeting arrangements: quality standard certificates. luxury? Trends • Decoration and presentation: neutral.
accessibility for disabled etc.). And available optional dates. times).to you. seating format and size of meeting rooms and other facilities needed each day (incl. Can you be flexible on dates? Where do you want it to take place? (Consider parking. transportation. .21 Meeting & Event Check List For Big Meetings & Events At the very start Define The purpose and objectives of the meeting .)? Whom do you want to attend? Estimate no. How long would your event be? Do you need to attract guests/delegates by PR. (Develop a relevant media contact list)? Do you need to insure the event? Determine Preferred dates. What is your budget? (Can you get extra funds if needed? Could you get sponsors. What will the guests/delegates gain from participating? Who will be the members of the planning group/event committee? Who is the decision maker(s)? Who will be there to help on-site? What do you want to happen? (Work out a preliminary program/agenda).. When do you want it to take place? (Remember to check dates for other events). of guests/delegates. No.
When you need the offer.g. Inspect the considered event venue(s). exhibition. stage). Book the event venue(s) and main services Consider the need for printed material and prepare a timeline for producing it.22 Need for breaks. dinners. lunches. smoking etc. Invite speaker Prepare invitations. Allow the guests/delegates to note their individual requirements (dietary. Any special requests (e. Any other relevant information. Budget. State your preference packages &/or itemized rates. and standard of bed rooms each day. Type of guests/delegates. receptions etc. Consider the offers received: Which facilities will best accommodate your event? Which will best live up to the expectations of the guests/delegates? Who will be the best partner to work with? Which venue best meets your budget. No. .) on the response form. A rough draft of the program.
(Updating minimizes your cancellation/reduction costs). Order signs and printed material.). . Check and order speakers' for transportation requirements. 1 month prior to the event Choose and confirm catering and menus Check development of speakers presentation (Remind speakers of presentation due dates. of meetings rooms. Check budgets from similar meetings to ensure that all is included.). what happens if one of your speakers falls sick?) + prepare contingency plans Invite guests/delegates. Consider the unexpected. Start preparing a scenario (to do list with responsible persons assigned). bed rooms. Prepare your event budget. Order gifts and amenities. Hold a pre-event meeting with your venue contact to go through the programmed. guests/delegates etc. Send rooming list to the hotel. Check and order speakers' technical equipment requirements. for copying/production of handouts). (E.g. Confirm guests/delegates participation.23 3 months prior to the event Update your reservation (no. Prepare press release for your event. Remember to note special requests (VIPs etc. Finalize of printed material production.
Prepare name badges. smile and have a great event! After the event .). check that it functions and that you have all necessary cords. Upon arrival at the venue / 1 day before event Hold a pre-event meeting with your venue contact to go through the programmed. Advise the event venue (and other relevant suppliers). are on-site.just in case. plugs etc. briefed and ready to go During the event Relax. who has the authority to sign bills and order any extras. Send out your event press release. Personally check that all material has arrived and is in good condition.and get a good start! 1 hour before event Check all event rooms. contact telephone list etc. Confirm all deliveries and pick-ups. helpers etc. Call up contacts to get confirmation of coverage.24 One week prior event Send material to arrive at the hotel 48 hours before your arrival. scenario. Aim at getting to bed early . Check and order speakers' technical Prepare a master copy of all your printed material to bring with you .(advise the hotel to expect the material) Make arrangements to return material to your office after the event. Make sure that all greeters. If you are using your own AV. Prepare a staff briefing kit (programmed.
Check the invoice.25 Meet with your venue contact to review the event. (Present you feed-back and feedforward). . Send thank-you notes to the speakers. Make notes for the next event. sponsors. Pay the invoices from suppliers. staff etc. Fill out the event evaluation form.
.in is located in Darya Ganj. New Delhi. Siddharth Jain. It is run by a team of young and energetic professionals fully conversant with modern day’s travel trade and its practices that have background with various travel agencies. groups and corporate events organized along with both air and ground transportation reservation done. being effectively maintained wit telephone.in is an IATA recognized agency in India.in one of the India’s travel company was started in 2008 by Mr. internet. and computer networking and computer reservation system to meet up the demand of their clients. They provide their customers with complete travel solution. fax. They act as a facilitator in getting tours. The office is well equipped with the external and internal communication system.26 Introduction to the company Click2travel. The office of Click2travel. They assist the customer in making their package tours according to their requirement. Beside that they also assist their customer in booking the hotel of their choice and try to provide the best alternative choice to the customer. Click2travel. Company’s Profile Click2travel.in is an online travel company catering to the travel as well as to the hospitality industry.
Neeraj Jain. which in turn brings in a more than 100% satisfied customer that keeps coming back with all their travel needs and plans. American Embassy Travel Management Centre. Siddharth is skilled in all fields of the trade.in her team is constantly striving for a 99% client conversion rate.in is developed through Kamyab InfoTech. be it operations. sales or business development. Kamyab InfoTech is IT Solution Company based in New Delhi and Mumbai.Director She has vivacious personality full of positive attitude and proficient in nature. . Stores & Super markets. Shalini started a successful offline Tour Operator Company in the Year 2004. headed by Mr. They are our technology partners. A thorough professional and a perfectionist.in. Shalini has been in the industry for 11 years and has worked with multi-nationals like Holiday Inn. American Express and Carlson Wagonlit. Shalini Jain . He is well versed with the challenges that the world of hospitality has to offer. Their industry experience extends to providing solutions to several key industries such as the Banks. Kamyab InfoTech PVT Ltd Click2travel. the founder of Click2Travel. She is the operational head of Click2Travel. Financial Institutes.27 The management Siddharth Jain .Founder Director Siddharth Jain. Air Sahara & Journey mart.in has passionately created an online travel service Click2travel. IT Companies & Travel Companies. Siddharth has an impressive knowledge of the field which he has gained over a decade and work credits with companies like Carlson Wagon Lit. BTI Sita. which provides us e-business solutions and application management services to keep our operations sailing smoothly. Retailer.
Vision: To be among the top travel agency in the country. be ethical and trust and respect each other Unique Selling Point To customized travel packages as per client requirement. Communication route is simplified. The company ensures that their customer is offered with the best of the Hospitality. To make hotel reservation according to the customer will. Services Click2travel. incentive tour packages etc. The cost effective and well organized tour packages are sure to satisfy their customer. tour packages. Hotel reservation services Leisure trips Luxury Cruises Tour packages within India Tour packages outside India Car rental services Corporate/incentive tour Airlines deals Tailor made vacations Religious tours Conferences and incentives .in is a coming up Travel Company in India which provides its client with a wide range of services. Vision and Values Mission: To push the leading edge of travel and give the added value of services to our guest.28 Mission. Values: To create value for guest. corporate. The company also organizes group tours and tries to give its customer the best value of their money. They try to keep their client with updated information about the hotel reservation.
Check the availability as per the client requirement.29 Procedure for hotel reservation Call at the hotel room reservation. If the rooms are available ask for the various packages that are offered by the hotel along with their rates. . Also ask if the rate is inclusive of tax or they are extra. Ask for the child policy of the hotel. Greeting the person and asking his or her name. After all this is done say thank you. If the travel agent has a tax deduction certificate then 10% tax would not be deducted from the travel agent commission where as if they don’t have it then the hotel deduct 10% amount from the agent commission. Then ask for the Travel Agent Commission. After that give the best hotel reservation price to the client and once he/she has confirmed the booking ask him to message the conformation on yours email id. Typically. Also ask for extra bed cost if required. agents receive a 10% commission on booking in hotels where as it can vary depending upon the hotel policy.
I got to work on the room reservation for our client. The company also has tailor made packages for its clients. to do air ticket billing on Yatra software and to handle the customer queries. Company also deals in hotel booking and air deals. . Also in the beginning of my training I got to work on a project luxury resort which is going to open at the region of Dehradun the capital of Uttrakhand. Scope of study While working with Click2trave. Facts and Findings The company mainly deals in outbound tours. hotel booking and Airline reservation and how to organize and modify the plan according to the customer need.30 Research Methodology Objective To understand what customer wants in their tour packages.in as a trainee I got to learn how to make itineraries. How to make itinerary and to modify it according to the customer need. The company also deals in group tour.
.30% and it is applied on service charge. What is VISA service tax charge and how it is applied? VISA service tax charge is 10. breakfast. lunch and dinner are included in price.24%.31 FAQ of accounts department What do you mean by TDS? TDA means Tax Deduction at Source Is TDS different TDS is 10% on commission What is the service tax on airlines ticket? For domestic air ticket the service tax is . lunch/dinner is included in price American plan (AP): in this plan room. breakfast.64% where as for international air ticket it is 1. Hotel What are different types of meal plan and what all things it contains? There are four different types of meal plan that is European plan (EP): in this just the reservation of room is involved in price Continental plan (CP): in this plan room and breakfast is included in price Modified American Plan (MAP): in this plan room.
the earliest time at which a room will be available. have no connecting doors. without charge. the number of rooms actually available for use on a given day. 1. and so forth. reservations. B&B: n. Available rooms: In a hotel. Check-out time. cabins. etc that can be sold or reserved. APAI: American plan All Inclusive. as a reservation. Amenities: The facilities and features of a property. Sometimes referred to as Full American Plan. Check-in time. AP: American plan is a meal at a hotel or resort in which three meals a day are included in the price. Check-out: A procedure whereby a hotel guest formally leaves the hotel and settles his or her bill. Basis two: Another term for double occupancy. eliminating rooms not available due to damage. repairs. Include all three meals and all taxes. Check-in may require the presentation of payment. Cancellation penalty: An amount deducted by a supplier from a refund of prepaid funds when a reservation is cancelled. Availability: The current inventory of seats. rooms. All inclusive: One price covers all listed elements of the package. a provision which allows for cancellation by one of the parties. or other documentation or identification. sometime referred to as full American plan. Bed and breakfast. while next to each other. In hotels. American plan: A meal plan at a hotel or resort in which three meals a day are included in the price. the latest time a guest may leave without being charged for another night's lodging. Buffet: A serve-yourself meal featuring several choices in each course. In hotels. as a check.32 FAQ hotels Accommodation: any room sold to a customer Adjoining rooms: Hotel rooms which. To indicate an item has been processed. usually a hotel. Complimentary: Free. usually upon payment of a penalty. To void. Cancellation clause: In a contract. Cancel. . Check-in: A procedure whereby a hotel guest is registered as having arrived. 2.
MAPAI: Modified America Plan. . Twin: A hotel room containing two single beds. etc economy class. double occupancy. PPDO: Per person. includes breakfast and one major meal and all taxes. Inclusive rates: Room rates that include tax. suite. A hotel room with two double beds sometimes called a twin double. Double-double. Modified American plan: A hotel rate that includes two meals daily. Twin-double: A hotel room with two double beds sometimes called a double-double. Double occupancy rate: The rate charged when two people will occupy a room. MAP: Modified American plan includes breakfast and one major meal and all taxes. usually breakfast and dinner.33 Confirmation: The official acceptance of a booking by the supplier CP: Continental plan includes only breakfast. In-out dates: Dates on which a guest arrives and leaves. Accommodations that do not include meals FAP: Full American plan. apartment. Invoice: A business document detailing goods or services provided and requesting payment. CPAI: Continental Plan includes only breakfast and all taxes. EP: European plan. Tariff: A schedule of fares or prices.
as a reservation. CNL: Cancel. Class: Letter used to book your flight reservation.or three-digit indicators that identify specific airlines in CRS systems. as of an airline ticket.34 FAQ for air lines A: First class discounted Airline codes: Specifically. also called a domestic carrier. CT. Code share: Flight operated by another airline. Commissions are calculated on the base fare. Bulk fare: A fare available only when buying blocks of seats. C: Business class Cancel: To void. B: Coach Economy discounted Base fare: The fare. before tax has been added. including those that identify airports. Add-ons: Extra flight at extra cost Amendment: Changes to your booking. Circle trip. . Conditions: Rules pertaining to this air fare. the unique two. D: Business class discounted Domestic airline: An air carrier that provides service within its own country. Child: Person 2-11 years. more loosely. Carrier: Refers to the name of the airline you are travelling. all such unique indicators. F: First class Fare: A paying passenger on a plane. APT: Airline passenger tariff Availability: The current inventory of seats that can be sold or reserved. Domestic fare: Fare charged for travel within a country.
OW: one way journey. One-way trip: Any trip for which a return leg has not been booked. Net fare. Reference. K: Thrift L: Thrift discounted Nominated carrier: The airline you can fly. This fare is agreed on by the airlines involved. M: Coach Economy discounted MPM: Maximum permitted mileage. the maximum distance you can fly in air miles.35 H: Coach Economy discounted IATA: International Air Transport Association. P: First class premium Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. Q: Coach Economy R: Supersonic . Inventory: Refers to the number of rooms and specific room types available for sales in a hotel. Open jaw: Fly into one city and out of another city at no penalty. net rate: The fare after commission. Non-reroutable: No changing of destinations. Name. Normal fare: An airline fare for a completely unrestricted ticket. Non-refundable: No refund value. J: Business class premium Joint fare: The fare charged for travel that utilizes more than one airline. No show: This occurs when customer or group has made a confirmed reservation and fails to check in. PNR: Passenger. Non-endorsable: No changing of airlines/carriers. Mileage: The amount of miles permitted to be flown on an air fare.
Ticket designator: An airline code. Transit visa: A limited-term visa issued solely to allow passage across or through the issuing country's territory. to a single destination and back. Transit: Stopover and change plane. RT: Round trip. Creating two separate tickets for a single journey. STPC: Airline pays for your accommodation at the stopover. TKNO: Ticket number TKTL: Ticket time limit. Stopover: When you leave the airport for more than 24 hours. usually to obtain a lower fare. Split ticketing. Roundtrip: A trip. as to upgrade a passenger from tourist to business class. V: Thrift discounted W: Coach Economy premium Y: Coach Economy . as on an airline. Season: Different times of the year for travel have different fares. Surcharges: Extra cost involved. Upgrade: To move to the next higher category. usually indicating a discounted fare. R T Fares: Return journey fares.36 S: Standard Class T: Coach Economy discounted Reissue: Changes requiring a new ticket to be issued. Ticket on departure: A ticket that will be picked up by the passenger at the airport. Rerouting: Changes to flight routing. Unrestricted fare: A higher fare for a ticket offering maximum flexibility. Ticket stock: Blank airline tickets.
Briefing tour: A tour. COD: Cash on delivery. Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. Add-on: Anything optional purchased by a passenger. ADVN: Advise as to names. All inclusive: One price covers all listed elements of the package.37 FAQ for travel industry Accreditation: Approval given by various trade associations to a travel agency allowing the sale of tickets and other accommodations. museum admissions. Inclusive tour: A tour package that bundles transportation and lodging along with additional services such as transfers. society. Destination: Place to which a person is traveling or a thing is sent. usually for travel agents and other industry personnel intended to acquaint them with a new destination or new procedures. sightseeing. Incentive travel: Travel that is given to employees as a reward for outstanding performance. CRN Cash refund notice. usually to indicate an on-going relationship. AVS: Availability status messages. as in tour arrangements. IATA: International Air Transport Association. Client: A term used for a customer. Cultural tourism: Travel to experience the arts or history of a location or travel to immerse oneself in the language. without charge. Complimentary: Free. or culture of a region. All-in: All inclusive. and so forth In-out dates: Dates on which a guest arrives and leaves. . Full service agency location: A branch of an agency that provides customers both reservations and ticketing Inclusive Rates: Rates that include tax. as a tour. ADVR: Advise as to rate. Inbound operator: A person or company providing inbound services.
Land only: A fare rate that doesn't include air transportation. TQM: Total Quality Management TA: Travel agent. T&E: Travel and entertainment. a list of flights. Outbound: Referring to the leg of the journey departing the city of origin to the destination or destinations. Net amount: The amount due to supplier after the commissions had been deducted.38 Itinerary: The route of travel. as opposed to business travel. referring to travel over land that does not involve an aircraft. Leisure travel: Travel undertaken for pleasure. point of origin: Where a journey begins. and a hotel. regardless of its purpose. . A package is distinguished from a tour by virtue of the fact that it combines fewer elements. Markup: The sum of money or percentage added to a wholesale or purchase price to arrive at the retail or resale price. PPR: Passenger profile record. In an airline booking. etc. Often used to indicate a trip of seven days or longer. no moneys will be returned should the trip be cancelled. Surface: On land. Supplier: In the travel industry. in an itinerary. Passenger name record: A file on a computerized reservation system containing all the information relating to a specific booking. times. any company providing travel services to the public. Rooming list: A list of guest names and room dates for a group. Package: A travel product bundling several distinct elements. such as air travel. Net rate: These are rates with commission deducted at source. supplied to the hotel prior to guest arrival. The amount of the ticket. minus a service fee. Non-refundable: Of a ticket. Also called "personal name record Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. may be applied to another trip in many cases. a rental car. Point of embarkation. MAAS: Meet and assist. Service charge: A fee charged by travel agencies for providing non-commissionable services.
Ticket: A formal travel document representing a contract between the traveler and the supplier. Tours typically involve the use of a guide. such as from the airport to a hotel or vice versa. host. Travel agent: Any person who sells travel products on a commission basis. . either as a way of rewarding a purchase or to attract business. Throwaway: Any item given away for free.39 TAAD: Travel agent automated deduction. instructions. vouchers. or escort by groups. Transfer: The transportation of a passenger between two points. TAC: Travel agency commission. Tourism: The activity of travel for pleasure. Tourist: A leisure traveler. guidance. Tour: A travel product in which several elements are bundled together and sold as a unit. An area of a tourist destination that has become over-commercialized. or services to a company. Travel counselor: An alternate term for travel agent. TO: Tour order. Tour conductor: An employee of or contractor to a tour operator who accompanies and is in overall charge of a Tour documents: A packet of tickets. itineraries. Tourist trap: Derogatory term for any attraction appealing to tourists but considered to be in bad taste or to give poor value for the money. A person with specific knowledge of the travel industry hired on a contract basis to provide advice. often included as an element of a tour. Tire kicker: A customer who asks a travel agent for recommendations or quotes but who never actually makes a booking. Tour operator: A company that assembles the various elements of a tour. Travel consultant: An alternative term for travel agent. and other information sent to a passenger by a tour company. Travel agency: Usually used in the travel industry to refer to an ARC-appointed storefront retailer. Through fare: Fare to a foreign destination reached via a gateway city.
regardless of whether an overnight stay is involved Vendor: In the travel industry. travelogue: A documentary film or video extolling the attractions of a specific travel destination or group of destinations Trip: In the travel industry. Visa: A document or. Accountable manual documents: Blank ARC ticket stock used to hand-write tickets. any journey of more than 100 miles from a person's home. ADR: Average daily rate. more frequently. Wholesaler rate: A non-commissionable rate for a product such as a hotel room that is extended to tour operators and packagers. Accountable document: Any piece of paper that.40 Travel partner: A travel supplier that participates in a frequency marketing program operated by another travel supplier. a stamp in a passport authorizing the bearer to visit a country for specific purposes and for a specific length of time. when validated by a travel agency. Visa expediter: A person or company charging a fee to procure visas another travel documents Visa support: Any documentation. XO: Exchange order. Trave log. . has a monetary value and which must be accounted for to the ARC. FAQ Accounts Account Executive: Person responsible for management of office. such as a letter of invitation from an approved organization or a receipt for confirmed bookings. required by a foreign government before a visa will be issued. Wholesaler: Any company that sells to retailers as opposed to the general public. any supplier of travel products or services. Weather tourist: A person who travels to view meteorological events such as hurricanes and tornadoes. a tour operator.
html http://www.mysiatravel.com/Faqs-on-tours. Service charge: A fee charged by travel agencies for providing non-commissionable services. Net amount: The amount due to supplier after the commissions had been deducted. Net profit: Profit after all expenses has been taken into account.resavenue.aspx http://www.personal-assistant-tips.com/support-files/corporatetravelplanningchecklist. Depreciation: In taxation.jsp .41 Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. Depreciable asset: Any property owned by a business that is subject to depreciation for tax purposes. CRN Cash refund notice.corporatetravel.pdf http://www. over a period of time. Net rate: These are rates with commission deducted at source. References Internet http://www. TAC: Travel agency commission.com/faq/tits.in/mice.co. Fortnight: A period of two weeks Invoice: A business document detailing goods or services provided and requesting payment. Used to offset the cost of acquiring the asset. such as machines used in a business. a deduction taken to account for the decline in value of assets.
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