SUBMITTED TO: Anjali Khanna(HOD)

Table of content

1. 2. 3. a. b. c. d. 4. a. b. c. 5. 6. 7. 8. 9.

Acknowledgement Overview of India tourism industry. Different sectors of tourism industry in India Tourism and hospitality industry Structure of the industry Tourism policy Other government initiatives Future outlook Medical tourism industry Rural tourism industry Eco tourism industry Travel industry Forms of travel Tour operator Inbound tour operator Job of domestic tour operator

10. Sources of income of a tour operator 11. Outbound tour operator 12. Check list for International Tourist a. b. c.
At the time of reservation Visa FOREX

13. Corporate travel a.
Corporate travel check list

14. MICE (Meetings, Incentives, Convocation and Events)

3 a. b.
Organizers check list Meeting and Events check list

15. Introduction to company 16. Company’s profile 17. The management 18. Mission, Vision and Values 19. Unique selling point 20. Services 21. Procedure for hotel reservation 22. Research methodology a. b. c. Objective Scope of study Facts and findings

23. Frequently asked questions

ACKNOWLEDGEMENT First of fall I would like to thank the Director of Click2Travel.in for giving me the opportunity to do my two-month project training in his esteemed organization. I am highly obliged to Mr. Siddharth Jain for granting me to undertake my training at Click2Travel.in.I express my thanks to all team members under whose able guidance and direction, I was able to give shape to my training. Their constant review and excellent suggestions throughout the project are highly commendable.


Introduction to Indian tourism industry Indian Tourism Industry is the major service industry in the country. The prime authority for the development, management and promotion of tourism industry in India is the Ministry of Tourism which also runs the Incredible India Campaign.

Overview of India Tourism Industry Tourism in India contributes around 6.23% of the national GDP and is responsible for generating 8.78% of the overall employment in India.

As of 2008, the Indian tourism industry generated about US$ 100 billion and around US$ 275.5 billion of revenue is expected to be generated by 2018.

The growth rate has been expected to be 9.45% annually.

Figures of 2009 indicate that around 5.11 million foreign tourists visited India that year, mostly coming from the USA and UK and domestic tourism touched high figures of 650 million. The highest share was taken by the states of Andhra Pradesh, Uttar Pradesh and Tamil Nadu.

Union Territories and thus promotional policies and programs for the tourism sector are defined. State Governments. Indian hospitality industry's excellent growth has been primarily due to the following reasons    Strong GDP performance Developing stronger ties with nations all across the world Encouraging foreign investment Structure of the Industry .  Different Sectors of Tourism Industry in India the different sectors of the Indian Tourism Industry are enlisted below: Tourism and Hospitality Industry A brief: The Indian Tourism Industry has registered a remarkable growth both in the volume of foreign tourists and the overall revenue compared to the International Tourism Industry.5  Rajasthan. The World Travel and Tourism Council (WTTC) have counted India and China as among the fastest growing tourism industries over the span of next 10-15 years. It collaborates with various Central agencies. Maharashtra. Delhi and Uttar Pradesh remain the favorite destination among the tourists. Tamil Nadu. The Ministry of Tourism formulates and regulates the national policies for the promotion of the tourism sector.

The Hotel sector has registered a faster growth than the GDP since the last few years.  Incredible India: Under this policy the Government carries out its promotional activities through various marketing programs. Tourism Policy  The National Tourism Policy was prepared in the year 2002. Karnataka. Kerala. Sikkim. Madhya Pradesh. The Government of India is expecting to generate Rs.500 billion to GDP by 2020. as it provides quality health treatment at cheaper costs compared to the treatment costs in the USA and other developed nations.6 The hotel industry is an important division of the Tourism Industry. With years passing by India is becoming a top priority for medical tourism. Orissa. Bihar. The states of which the villages have been identified are Himachal Pradesh. Gujarat.  Atethie devo bhava: (guests are equal to God) this policy by the Government aims to make the common people aware who come in contact with the tourist. 8. Rajasthan and West Bengal. Assam. Government of India to be developed as tourism hubs. Tamil Nadu. Medical Tourism Industry This is one of the highly growing sectors of the Indian Tourism Industry. Advantages India offers the following advantages when it comes to medical treatment and facilities:  The treatment costs are comparatively 30% lower to that of Western countries and also the cheapest in South-east Asia. . It contains the following policies      Target tourism as a major sector for economic growth Focus on domestic tourism Position India as a global brand for tourism Develop integrated tourism circuits Tourist friendly visa process Tax rates rationalization in the hospitality sector Immigration services   Other Government Initiatives 31 villages have been recognized by the Ministry of Tourism.  Future Outlook The hotel sector is expected to register a positive growth in the next few years. Maharashtra.

as reported by the Confederation of Indian Industry (CII). Eco-Tourism Industry Eco.5 million for the project. cancer risk markers. make it a Rs. and a full range of Assisted Reproductive Technology (ART) services. coronary risk markers. spirometry.500-crore industry by 2015. innumerable tourists across the seas visit the villages in Rajasthan. such as IVF. Spiritual Tourism Industry India has numerous spiritual destinations which makes India a hot spot for spiritual tourism industry. comprehensive physical and gynecological examinations. body fat analysis. high strength MRI etc are some of the medical services offered in India.  Full body pathology. Rural Tourism Industry Rural tourism industry reflects the rural civilization and culture followed in rural India which is rich in arts and crafts. 9. This sector has got quite a high number of tourists specially those who have an attraction for the rural ways of life.  Infertility treatments cost almost 1/4th of that in the developed countries and services include modern assisted reproductive techniques.Tourism is a very responsible form of tourism which encourages sustaining ecological balance and also leading to ecological development. Even without any promotional programs for developing rural tourism. in transplants. Gujarat and South India every year. handicraft exported amounted to about INR4 million in the year 2009. Future Estimates for the Medical Tourism Industry This sector has immense potential and by 2012. which has given US$ 2. .7  The medical staff. joint replacements. cosmetic treatments and many others. 12 lead ECG. Spiritual tours organized for the tourists all across the country give the tourists an insight into the religiously rich culture of India. which will. doctors etc have a good command over the English language which makes it easier for the tourists to communicate with them  Indian hospitals offer excellent medical facilities in cardiology. 2D echo Color Doppler. Tourism projects have been launched by the Union Tourism Ministry in collaboration with the UNDP. It has the prime objective of promoting tourism by maintaining the nature as it is and promoting the conservation of wildlife and their habitats.3 billion has been estimated to come up. audiometric. Alone from Rajasthan. Chest X-ray. The sector is expected to generate an annual growth of 30%. gold standard DXA bone densitometry. orthopedics. a business of $2.

leisure and business travelers. Road. Ship. The elements of tours consist of. buses and taxis. Sightseeing. Road travel: It is the most popular form of travel and includes various modes such as personal automobiles. meals etc. However it is still used for small trips and leisure cruises. Travel operators are mainly of two kinds that is   Inbound tour operator (domestic tour operator) Outbound tour operator Inbound tour operator An inbound tour operator is simply a company that makes travel arrangements for arriving tourist from other countries or tourist from within the country. road. Rail travel: the popular forms of rail travel include inter-city trains. airport transfer. Travel services (transfer to and from the destination).    Tour operator A company that assembles the various elements of tours is known as a tour operator.8 Travel industry The travel industry caters to recreational. Airways) Hospitality services (including accommodation in hotels and resorts) Destination Forms of travel  Ship travel: Sea travel has largely been replaced by faster means of travel such as automobiles and airplanes. Accommodations along with meals if necessary. These can include hotel reservation. due to its speed and coverage. . sea. air). tours of the areas. The travel sector covers the following sectors    Transportation services (Rail. transit trains and high speed long distance trains.     Travel (rail. Air Travel: It is the most popular form of international travel.

transportation cost etc. etc). . Job of domestic tour operator    Identify itinerary (it include everything from sightseeing. let us say that you are a tour company that is located in India. These can include hotel reservation. No of adults and children traveling etc. road. The tour operator of the destination country negotiates the rate with the hotel. etc on your behalf. airport transfer. accommodation. Outbound tour operator An outbound tour operator is a company which makes travel arrangement for the people of their country to some other country. Commission from package tour holidays. You are an outbound tour operator if you make arrangements for people who want to visit some other country. Type of Accommodation.9 For example. Once the client has agreed for the package. Outbound Tour operator in India takes the requirement of a customer in detail . After this he coordinates with his counterpart: The Agent at the destination and work out the cost inclusive of all the necessary elements of the tour. After that he sends the package detail to you that is hotel cost. then the Tour operator customize and pass on the package detail to the client by adding up his margin in it. The Outbound Agent in India confirms all the arrangement of as per the itinerary with the destination tour operator. travel agency. Duration of Travel. You are an inbound operator if you make arrangements for people who are arriving in India for a visit. air). These are the tours booked by the companies for their employees through tour operator. For example let us say that you are a tour company that is located in India. and then makes a detailed itinerary. Short listing of hotels according to the client requirement. Commission from hotels can vary according to the hotel policy.  Incentive packages. meals etc. tours of the areas. Help in arranging transportation for the client (rail. Interest. Such as the Destination selection. Commission from sales (not much these days from airlines). That is to say that one tour operator is of the company from where the tourist belongs and the other where the tourist wants to visit. sea. Sources of income of a tour operator     Service charge. In outbound tours two or more tours operators are involved.

Make arrangements for transportation. required papers (passports. hotel accommodation. visa and certificate of vaccination) and currency exchange rates to international travelers. restaurants. tours and recreation. Advice on weather conditions.   Provide information on custom regulation. car rentals.  To collect information on departure and arrival time.10 Work of a travel agent   Give advice on destination. tourist attraction and recreation. . fares and hotels ratings and accommodations.

Special Request and advise him on Change/Refund/No-Show Clauses. then we should also ask him where he is going to stay.11 Check list for international tourist Operational Guidelines . Travel insurance. Inoculations.  In view to generate additional revenue. you must check and offer on the services he is not buying from us.  Take complete name. E. you must check on Seat /Meal Request.  Check on the Travel Insurance requirements.g.  Names given by client should match the name as on their respective passports. Forex. Example Mr.  A Child should have name of the accompanied parent on his/her passport.  In view to provide Best of Services.International At the time of reservations.  Visa Status – Check if there is enough time available to obtain Visa.Satinder Singh  Check Validity – In most cases passport should be valid for at least six months from the date of departure from the destination country. and if we can offer him hotels/ transfers/ Forex / travel Insurance. . if he is only buying tickets from us.

Luxembourg. purpose and duration of visit. Germany.  Tour Confirmation & Hotel Confirmation. ensure you apply visa to the country of first port of arrival.  Standard Documents required  Passport with validity of more than six months. Canada. Italy. Spain and Sweden. different regulations apply. so take care when dealing with such itineraries.  Covering letter from the applicant on company's / personal letterhead stating his name. Portugal. (OR) * Please Log on to Visa pages online to find out details.  Detailed Tour Itinerary. Netherlands. The 15 Schengen countries are: Austria. .  2-4 recent passport size color photographs with white background and on Kodak paper only.  Check Nationality . Finland. Denmark.12 Visa  There should be enough pages available for Visa (2 pages for one visa required)  Check the Passport’s Place of Issue – as embassies do not accept applications of passport issued out of their region.  Income Tax paper for the last 3 years. Belgium. Greece. With Schengen visa. Norway.  Original Bank Statement for the last 6 months. Medical Requirements : *As Applicable Visa Fee Time Taken : *As Applicable : *As Applicable * Please check directly from Embassy or its website for correct info.  Foreign Exchange endorsement / Copy of Credit cards. you may enter one country and travel freely throughout the Schengen zone.If passport holder other than Indian. France. Iceland.  If it’s Schengen Visa. Countries like USA. designation. UK.  1 Visa application form duly filled in and signed. and Australia have stringent norms.

. please check requisite documents including passport size photographs to be carried along.85. Always check the current rate of Exchange before you accept the payment. Example 1USD = INR 45.10. FOREX  Always advice passenger that the payment due would be calculated as per ROE on the date of payment made. then to safeguard yourself. so please check from your Bank/ Forex Dealer. If not able to identify them.13 In case passenger availing Visa on arrival. note down number of each currency note.    What is Buying Rate? Rate at which the Bank or Forex Dealer buy currency. What is Selling Rate? Rate at which the Bank or Forex Dealer sell currency. There is lot of duplicate currency floating in the market. Example 1USD = INR 46. TC / Cash currency rates may differ. so be careful when accepting currency notes.

 Export license(s) Find out if a trade license/permit is needed.     Visas Check the embassy/consulate’s website for visa requirements. Inoculations Make sure inoculations are completed as soon as possible because inoculations can take several weeks to become effective. There are basically four expense categories for corporate travel. Both passports will be simultaneously valid. or use the  Link below to find visa requirements by country. instructions and forms.14 Corporate Travel Corporate travel is the people travelling for purpose related to work from one country to another or from one place to another within the country. Remember that an inoculation certificate may be required when applying for a visa. Health Advisories Passport Check validity of traveler’s passport – passports should be valid for at least 6 months after date of arrival in destination country. Consider obtaining a second passport for convenience if the traveler is a frequent flyer. Which are as follows?    Airlines expense Hotel expense Food and beverages expense  Transportation expense CORPORATE TRAVEL CHECKLIST Travel Advisories Check for travel advisory warnings before booking flights.  .

mechanic. garage. Obtain tickets/boarding pass in advance if preferred Hotel Check hotel reviews Make sure the hotel has service amenities (i. find out what the sign will say. incoming/outgoing fax/voicemail) Specify the type of room required (i.                Translator/escort  Check with the applicable tourist board for translators/escorts Hire car  Find out what type of hire car the traveler prefers (subject to travel policy). if applicable.co. etc) Specify smoking/non-smoking preference Check if customer parking is available Note booking reservation number Send traveler's flight details to hotel upon confirmation Request that the room is held for late arrival (arrival after 1800 hrs). .15 International Driving license Find out if an international driving license/permit is required.  insurance requirements  Find out if chauffeur drive is required because of country regulations  Verify location of collection/drop off point  Find out if corporate vouchers are available  Find out if maps are provided Taxis/Courtesy Car  Note pickup time and exact location of collection point  If driver will be carrying a sign. manual/automatic. dietary requirements.e. keep a record of traveler’s registration no. make and model of car. standard. Wi-Fi. and any extras such as satellite navigation.uk Be aware of time zone impact on date/time of arrival Check traveler’s seating preference.  Note the driver’s mobile number Trains  Note train times  Obtain train tickets  Find out if seat reservation is required  Find out if connecting train(s) leave from the same station  Get directions from station to venue Driving/Car parking  If possible. Flights Compare prices using a flight comparison website Check travel policy for traveler's approved class of travel Before booking. air conditioning.e. breakdown cover. single occupancy double. and air miles details.. luggage capacity. compare prices using a flight comparison website like Expedia.

address. provide traveler’s registration no.. Health insurance cover  Make enquiries about health insurance Spending Money Worldwide Restaurant Search Itinerary Include the following details  Name and location of airport  Date of travel. hotel. telephone no. of overseas contacts  Hire car collection/drop off time. contact details.  Timing/location of meetings and entertainment  Name and telephone nos. envelopes)  Business cards (with reverse side in country specific language)  Meeting papers  Weather report for week ahead  Advice on dress code for events  ‘Hints for Exporters’ booklet  Hardcopy of diary for the travel period  Photocopy of passport/important docs/credit cards  Country specific information.  Taxi pickup times. rail enquiry desk no. contact/account details (name written on sign)  Train times. hire car pickup/drop off location  Details of local currency and suggested daily budget . check-in times. fax no. flight nos. address. platform.. make. Travel Pack  Passport  Inoculation certificate  Flight Tickets/boarding pass  Hotel booking reservation number  Travelers cheques  Car rental voucher  Train tickets  Insurance documents  Stationery (headed paper. compliment slips. phrasebook. name. flight times. model and color of car. guidebook.  Airline terminal no. company name. advice on local etiquette  Extra copy of the itinerary for his household  Contact details of others travelling to the same meeting  Area map (Google maps) and map/directions to venue.16  Check if international breakdown cover required?  Find out if you need to reserve a parking space  If parking is arranged at client’s premises.. for all arrivals and departures  Hotel arrival time. reservation no. station. room reservation no.

MICE are used to refer to a particular type of tourism in which large groups planned usually well in advance are brought together for some particular purpose. Incentive tourism is usually undertaken as a type of employee reward by a company or institution for targets met or exceeded. The acronym MICE are applied inconsistently with the “E” sometimes referring to Events and the “C” sometimes referring to Conventions. Incentives. Incentive tourism is usually conducted purely for entertainment. MICE tourism usually consists of a well planned agenda centered on a particular theme. Conferences. This process of marketing and bidding is normally conducted well in advance of the actual event. MICE tourism is known for its flawless planning and demanding clientele. MICE tourism is a specialized area with its own trade shows (IMEX) and practices. perhaps with the exception of Incentives. and Exhibitions. often several years. . a profession.17 MICE = Meetings. Unlike the other types of MICE tourism. or a job well done. or an educational topic. rather than professional or educational purposes. such as a hobby. MICE events are normally bid on by specialized “convention” bureaus located in particular countries and cities and established for the purpose of bidding on MICE activities. Most components of MICE are well understood.

18 Meetings: it is designed to bring to bring people together for the purpose of exchanging information Incentives: It is a trip that is planned by a company to reward their employees for outstanding services in their desired field. Exhibitions: An event design to bring together people in the specific industry or closely related industry to come together to show case their product or services to a group of attendees. The source of income is by charging 5% to 10% on the total bill. Conventions: A gathering of people to meet and discuss similar issues and activities in a large setting. .

spaces for group work. accommodation? Can you move from one space to another conveniently and quickly? Soundproofing. acoustics. furniture. atmosphere. experiences or an urban meeting? Homely and cozy or classy and stylish? When planning your schedule • • Will your guests arrive from near or far? Will they arrive by public transport. ease of concentration Nature of the event • • • Is the event one-off or a series of events? Calm of nature. will you need cameras and screens? . dinner. air conditioning.19 Organizer’s checklist Location • • Accessibility: is the meeting location easy to reach? Environment: comfort. with their own cars or is their transportation specially arranged? Facilities • • • What kind of facilities will you need: main meeting room. is the projector bright enough. exhibition. auxiliary spaces. lunch. technology Furniture • • • • • • • Short informative sharing event or information bulletin: rows of chairs All-day seminar or longer: classroom set up (tables and chairs) Training or workshop: group work tables (4–6 people per table) Meeting: conference table (max 20 people per table) Training event or meeting: U-shaped table Evening event or get-together: cocktail set-up (buffet and bar tables) Festive dinner party: banquet setting (8–12 people per table) Technology • Take note of the size of the space: is the PA loud enough.

security officers. nationality.20 • • • • Visual aspects: lighting technology. webcasting and recorded files Are you looking for interaction: voting facilities. standards for the operations Responsibility of the meeting location: recycling. suspended items and installations. or encourage guests to stay longer? Timing and schedule: how hungry are the participants. luxury? Trends • Decoration and presentation: neutral. status What is the aim of the catering: to satisfy hunger. materials. video recordings? Will you require professional help with planning or technical support during the event? Catering • • • • • Nature of the event: working meeting or a party? Participants: gender. quality of technical execution Required IT solutions: open/closed network. lighting . seasonal. visual planning and projectors. following a theme or a corporate image? Security • • • Security of the site: fire safety. access control Personal safety: first aid. make an impression. heating. and how much time do you need to reserve for eating? What message do you want to convey: health-consciousness. air conditioning. own staff and meeting location staff Quality and responsibility • • Quality of the meeting arrangements: quality standard certificates. personal security arrangements (for speakers or participants) Information Security: spaces.

accessibility for disabled etc.  What will the guests/delegates gain from participating?  Who will be the members of the planning group/event committee?  Who is the decision maker(s)?  Who will be there to help on-site?  What do you want to happen? (Work out a preliminary program/agenda).)?  Whom do you want to attend? Estimate no.to you. . And available optional dates. (Develop a relevant media contact list)?  Do you need to insure the event? Determine   Preferred dates.  When do you want it to take place? (Remember to check dates for other events). transportation. Can you be flexible on dates?  Where do you want it to take place? (Consider parking. times).21 Meeting & Event Check List For Big Meetings & Events At the very start Define  The purpose and objectives of the meeting . of guests/delegates. No.  How long would your event be?  Do you need to attract guests/delegates by PR.  What is your budget? (Can you get extra funds if needed? Could you get sponsors. seating format and size of meeting rooms and other facilities needed each day (incl..).

Inspect the considered event venue(s). receptions etc. A rough draft of the program. Any special requests (e. Invite speaker Prepare invitations. stage). Budget. State your preference packages &/or itemized rates. Consider the offers received:  Which facilities will best accommodate your event?  Which will best live up to the expectations of the guests/delegates?  Who will be the best partner to work with?  Which venue best meets your budget. exhibition. Any other relevant information.g.) on the response form. Type of guests/delegates. No.22          Need for breaks. lunches. Book the event venue(s) and main services Consider the need for printed material and prepare a timeline for producing it. and standard of bed rooms each day. . When you need the offer. dinners. smoking etc. Allow the guests/delegates to note their individual requirements (dietary.

what happens if one of your speakers falls sick?) + prepare contingency plans Invite guests/delegates.). guests/delegates etc. for copying/production of handouts).23 3 months prior to the event  Update your reservation (no.    1 month prior to the event   Choose and confirm catering and menus Check development of speakers presentation (Remind speakers of presentation due dates. (Updating minimizes your cancellation/reduction costs). Remember to note special requests (VIPs etc. bed rooms. Check and order speakers' technical equipment requirements.     Order signs and printed material.g. Confirm guests/delegates participation.       . of meetings rooms. Check budgets from similar meetings to ensure that all is included.). (E. Start preparing a scenario (to do list with responsible persons assigned). Finalize of printed material production. Hold a pre-event meeting with your venue contact to go through the programmed. Prepare press release for your event. Send rooming list to the hotel. Prepare your event budget. Order gifts and amenities. Check and order speakers' for transportation requirements. Consider the unexpected.

are on-site. Check and order speakers' technical Prepare a master copy of all your printed material to bring with you . plugs etc. Make sure that all greeters.24 One week prior event  Send material to arrive at the hotel 48 hours before your arrival.and get a good start! 1 hour before event   Check all event rooms. briefed and ready to go During the event  Relax.         Upon arrival at the venue / 1 day before event    Hold a pre-event meeting with your venue contact to go through the programmed. helpers etc. Personally check that all material has arrived and is in good condition. Prepare a staff briefing kit (programmed. smile and have a great event! After the event . scenario.(advise the hotel to expect the material) Make arrangements to return material to your office after the event. Call up contacts to get confirmation of coverage. Confirm all deliveries and pick-ups. Advise the event venue (and other relevant suppliers). check that it functions and that you have all necessary cords. If you are using your own AV. Prepare name badges. Aim at getting to bed early . Send out your event press release.just in case.). who has the authority to sign bills and order any extras. contact telephone list etc.

Pay the invoices from suppliers. Send thank-you notes to the speakers. Check the invoice. Fill out the event evaluation form. staff etc.25  Meet with your venue contact to review the event. (Present you feed-back and feedforward).      . Make notes for the next event. sponsors.

They provide their customers with complete travel solution.in is located in Darya Ganj. The office of Click2travel.in is an IATA recognized agency in India.in is an online travel company catering to the travel as well as to the hospitality industry. It is run by a team of young and energetic professionals fully conversant with modern day’s travel trade and its practices that have background with various travel agencies. Siddharth Jain. . being effectively maintained wit telephone. They act as a facilitator in getting tours. fax. New Delhi. The office is well equipped with the external and internal communication system. Beside that they also assist their customer in booking the hotel of their choice and try to provide the best alternative choice to the customer.26 Introduction to the company Click2travel. internet.in one of the India’s travel company was started in 2008 by Mr. groups and corporate events organized along with both air and ground transportation reservation done. Click2travel. They assist the customer in making their package tours according to their requirement. and computer networking and computer reservation system to meet up the demand of their clients. Company’s Profile Click2travel.

Stores & Super markets. the founder of Click2Travel.in her team is constantly striving for a 99% client conversion rate. Siddharth has an impressive knowledge of the field which he has gained over a decade and work credits with companies like Carlson Wagon Lit. American Embassy Travel Management Centre. Their industry experience extends to providing solutions to several key industries such as the Banks.27 The management Siddharth Jain .in is developed through Kamyab InfoTech.in. Shalini Jain . sales or business development. headed by Mr. IT Companies & Travel Companies. which in turn brings in a more than 100% satisfied customer that keeps coming back with all their travel needs and plans. Air Sahara & Journey mart.in has passionately created an online travel service Click2travel. They are our technology partners.Director She has vivacious personality full of positive attitude and proficient in nature.Founder Director Siddharth Jain. be it operations. Neeraj Jain. which provides us e-business solutions and application management services to keep our operations sailing smoothly. A thorough professional and a perfectionist. Retailer. BTI Sita. American Express and Carlson Wagonlit. Shalini has been in the industry for 11 years and has worked with multi-nationals like Holiday Inn. He is well versed with the challenges that the world of hospitality has to offer. Siddharth is skilled in all fields of the trade. . Kamyab InfoTech is IT Solution Company based in New Delhi and Mumbai. Shalini started a successful offline Tour Operator Company in the Year 2004. Financial Institutes. She is the operational head of Click2Travel. Kamyab InfoTech PVT Ltd Click2travel.

Vision: To be among the top travel agency in the country. Services Click2travel. tour packages.            Hotel reservation services Leisure trips Luxury Cruises Tour packages within India Tour packages outside India Car rental services Corporate/incentive tour Airlines deals Tailor made vacations Religious tours Conferences and incentives . Values: To create value for guest. The company ensures that their customer is offered with the best of the Hospitality. The cost effective and well organized tour packages are sure to satisfy their customer. The company also organizes group tours and tries to give its customer the best value of their money. be ethical and trust and respect each other Unique Selling Point    To customized travel packages as per client requirement. incentive tour packages etc.in is a coming up Travel Company in India which provides its client with a wide range of services. To make hotel reservation according to the customer will. Vision and Values Mission: To push the leading edge of travel and give the added value of services to our guest.28 Mission. corporate. They try to keep their client with updated information about the hotel reservation. Communication route is simplified.

agents receive a 10% commission on booking in hotels where as it can vary depending upon the hotel policy. After all this is done say thank you. After that give the best hotel reservation price to the client and once he/she has confirmed the booking ask him to message the conformation on yours email id. Then ask for the Travel Agent Commission. Check the availability as per the client requirement. Typically. Also ask for extra bed cost if required. . Greeting the person and asking his or her name. If the travel agent has a tax deduction certificate then 10% tax would not be deducted from the travel agent commission where as if they don’t have it then the hotel deduct 10% amount from the agent commission. Also ask if the rate is inclusive of tax or they are extra. If the rooms are available ask for the various packages that are offered by the hotel along with their rates.29 Procedure for hotel reservation           Call at the hotel room reservation. Ask for the child policy of the hotel.

I got to work on the room reservation for our client. How to make itinerary and to modify it according to the customer need. The company also deals in group tour.in as a trainee I got to learn how to make itineraries. Company also deals in hotel booking and air deals. Scope of study While working with Click2trave. to do air ticket billing on Yatra software and to handle the customer queries. Also in the beginning of my training I got to work on a project luxury resort which is going to open at the region of Dehradun the capital of Uttrakhand.30 Research Methodology Objective   To understand what customer wants in their tour packages. . The company also has tailor made packages for its clients. Facts and Findings     The company mainly deals in outbound tours. hotel booking and Airline reservation and how to organize and modify the plan according to the customer need.

31 FAQ of accounts department  What do you mean by TDS? TDA means Tax Deduction at Source  Is TDS different TDS is 10% on commission  What is the service tax on airlines ticket? For domestic air ticket the service tax is . breakfast. Hotel  What are different types of meal plan and what all things it contains? There are four different types of meal plan that is European plan (EP): in this just the reservation of room is involved in price Continental plan (CP): in this plan room and breakfast is included in price Modified American Plan (MAP): in this plan room. lunch and dinner are included in price. lunch/dinner is included in price American plan (AP): in this plan room.30% and it is applied on service charge. .  What is VISA service tax charge and how it is applied? VISA service tax charge is 10.64% where as for international air ticket it is 1.24%. breakfast.

Check-in: A procedure whereby a hotel guest is registered as having arrived. To void. rooms. 2. and so forth. Cancellation clause: In a contract. Sometimes referred to as Full American Plan. Availability: The current inventory of seats. while next to each other. B&B: n. usually a hotel. APAI: American plan All Inclusive. have no connecting doors. All inclusive: One price covers all listed elements of the package. In hotels. usually upon payment of a penalty. cabins. etc that can be sold or reserved. To indicate an item has been processed. as a reservation.32 FAQ hotels Accommodation: any room sold to a customer Adjoining rooms: Hotel rooms which. Cancel. Check-in time. 1. repairs. Available rooms: In a hotel. In hotels. the earliest time at which a room will be available. Cancellation penalty: An amount deducted by a supplier from a refund of prepaid funds when a reservation is cancelled. Buffet: A serve-yourself meal featuring several choices in each course. Bed and breakfast. AP: American plan is a meal at a hotel or resort in which three meals a day are included in the price. Check-out: A procedure whereby a hotel guest formally leaves the hotel and settles his or her bill. without charge. Basis two: Another term for double occupancy. reservations. Check-in may require the presentation of payment. American plan: A meal plan at a hotel or resort in which three meals a day are included in the price. . as a check. the latest time a guest may leave without being charged for another night's lodging. eliminating rooms not available due to damage. Check-out time. Complimentary: Free. the number of rooms actually available for use on a given day. Include all three meals and all taxes. sometime referred to as full American plan. or other documentation or identification. Amenities: The facilities and features of a property. a provision which allows for cancellation by one of the parties.

apartment. CPAI: Continental Plan includes only breakfast and all taxes. A hotel room with two double beds sometimes called a twin double. PPDO: Per person. usually breakfast and dinner. double occupancy. Double occupancy rate: The rate charged when two people will occupy a room. etc economy class. Inclusive rates: Room rates that include tax. MAP: Modified American plan includes breakfast and one major meal and all taxes. includes breakfast and one major meal and all taxes. EP: European plan. Twin-double: A hotel room with two double beds sometimes called a double-double. Tariff: A schedule of fares or prices. Double-double. . MAPAI: Modified America Plan. Modified American plan: A hotel rate that includes two meals daily. In-out dates: Dates on which a guest arrives and leaves.33 Confirmation: The official acceptance of a booking by the supplier CP: Continental plan includes only breakfast. Twin: A hotel room containing two single beds. Accommodations that do not include meals FAP: Full American plan. Invoice: A business document detailing goods or services provided and requesting payment. suite.

more loosely. CT. CNL: Cancel. Carrier: Refers to the name of the airline you are travelling. Bulk fare: A fare available only when buying blocks of seats.34 FAQ for air lines A: First class discounted Airline codes: Specifically. D: Business class discounted Domestic airline: An air carrier that provides service within its own country. . Child: Person 2-11 years. C: Business class Cancel: To void. as a reservation. including those that identify airports. before tax has been added. Add-ons: Extra flight at extra cost Amendment: Changes to your booking. Code share: Flight operated by another airline. as of an airline ticket. the unique two. APT: Airline passenger tariff Availability: The current inventory of seats that can be sold or reserved. Class: Letter used to book your flight reservation. Conditions: Rules pertaining to this air fare.or three-digit indicators that identify specific airlines in CRS systems. also called a domestic carrier. all such unique indicators. Commissions are calculated on the base fare. Circle trip. F: First class Fare: A paying passenger on a plane. B: Coach Economy discounted Base fare: The fare. Domestic fare: Fare charged for travel within a country.

OW: one way journey. Inventory: Refers to the number of rooms and specific room types available for sales in a hotel. Q: Coach Economy R: Supersonic . PNR: Passenger. K: Thrift L: Thrift discounted Nominated carrier: The airline you can fly. J: Business class premium Joint fare: The fare charged for travel that utilizes more than one airline. Non-reroutable: No changing of destinations. Normal fare: An airline fare for a completely unrestricted ticket. P: First class premium Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. Open jaw: Fly into one city and out of another city at no penalty. net rate: The fare after commission. One-way trip: Any trip for which a return leg has not been booked. Name. the maximum distance you can fly in air miles. M: Coach Economy discounted MPM: Maximum permitted mileage. Non-endorsable: No changing of airlines/carriers. No show: This occurs when customer or group has made a confirmed reservation and fails to check in.35 H: Coach Economy discounted IATA: International Air Transport Association. Mileage: The amount of miles permitted to be flown on an air fare. Net fare. This fare is agreed on by the airlines involved. Non-refundable: No refund value. Reference.

V: Thrift discounted W: Coach Economy premium Y: Coach Economy . Creating two separate tickets for a single journey. Upgrade: To move to the next higher category. usually indicating a discounted fare. Surcharges: Extra cost involved. Transit visa: A limited-term visa issued solely to allow passage across or through the issuing country's territory. R T Fares: Return journey fares. Split ticketing. usually to obtain a lower fare. Unrestricted fare: A higher fare for a ticket offering maximum flexibility. Ticket stock: Blank airline tickets. Rerouting: Changes to flight routing. Stopover: When you leave the airport for more than 24 hours. as to upgrade a passenger from tourist to business class. STPC: Airline pays for your accommodation at the stopover. Transit: Stopover and change plane. as on an airline. TKNO: Ticket number TKTL: Ticket time limit. to a single destination and back. Ticket on departure: A ticket that will be picked up by the passenger at the airport.36 S: Standard Class T: Coach Economy discounted Reissue: Changes requiring a new ticket to be issued. Ticket designator: An airline code. Season: Different times of the year for travel have different fares. Roundtrip: A trip. RT: Round trip.

37 FAQ for travel industry Accreditation: Approval given by various trade associations to a travel agency allowing the sale of tickets and other accommodations. ADVN: Advise as to names. Cultural tourism: Travel to experience the arts or history of a location or travel to immerse oneself in the language. usually to indicate an on-going relationship. Complimentary: Free. without charge. and so forth In-out dates: Dates on which a guest arrives and leaves. CRN Cash refund notice. COD: Cash on delivery. usually for travel agents and other industry personnel intended to acquaint them with a new destination or new procedures. society. ADVR: Advise as to rate. Incentive travel: Travel that is given to employees as a reward for outstanding performance. as a tour. Inclusive tour: A tour package that bundles transportation and lodging along with additional services such as transfers. sightseeing. AVS: Availability status messages. Full service agency location: A branch of an agency that provides customers both reservations and ticketing Inclusive Rates: Rates that include tax. museum admissions. Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. Briefing tour: A tour. Inbound operator: A person or company providing inbound services. All-in: All inclusive. as in tour arrangements. Client: A term used for a customer. Add-on: Anything optional purchased by a passenger. Destination: Place to which a person is traveling or a thing is sent. . or culture of a region. IATA: International Air Transport Association. All inclusive: One price covers all listed elements of the package.

Service charge: A fee charged by travel agencies for providing non-commissionable services. T&E: Travel and entertainment. A package is distinguished from a tour by virtue of the fact that it combines fewer elements. In an airline booking. . supplied to the hotel prior to guest arrival. Net rate: These are rates with commission deducted at source. Outbound: Referring to the leg of the journey departing the city of origin to the destination or destinations. PPR: Passenger profile record. Supplier: In the travel industry. in an itinerary. referring to travel over land that does not involve an aircraft. Often used to indicate a trip of seven days or longer. Package: A travel product bundling several distinct elements. times. etc. as opposed to business travel. Rooming list: A list of guest names and room dates for a group. Point of embarkation. minus a service fee. Passenger name record: A file on a computerized reservation system containing all the information relating to a specific booking. Net amount: The amount due to supplier after the commissions had been deducted. Markup: The sum of money or percentage added to a wholesale or purchase price to arrive at the retail or resale price. regardless of its purpose. such as air travel. Leisure travel: Travel undertaken for pleasure. may be applied to another trip in many cases. The amount of the ticket. and a hotel. no moneys will be returned should the trip be cancelled. a rental car. Surface: On land. point of origin: Where a journey begins. Also called "personal name record Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely.38 Itinerary: The route of travel. any company providing travel services to the public. MAAS: Meet and assist. TQM: Total Quality Management TA: Travel agent. a list of flights. Non-refundable: Of a ticket. Land only: A fare rate that doesn't include air transportation.

TO: Tour order. TAC: Travel agency commission. Transfer: The transportation of a passenger between two points. A person with specific knowledge of the travel industry hired on a contract basis to provide advice. instructions. Tourist: A leisure traveler. Tire kicker: A customer who asks a travel agent for recommendations or quotes but who never actually makes a booking. Tourism: The activity of travel for pleasure. Tours typically involve the use of a guide. Travel consultant: An alternative term for travel agent.39 TAAD: Travel agent automated deduction. guidance. Travel agency: Usually used in the travel industry to refer to an ARC-appointed storefront retailer. . and other information sent to a passenger by a tour company. such as from the airport to a hotel or vice versa. Travel counselor: An alternate term for travel agent. Ticket: A formal travel document representing a contract between the traveler and the supplier. An area of a tourist destination that has become over-commercialized. often included as an element of a tour. either as a way of rewarding a purchase or to attract business. host. itineraries. Tourist trap: Derogatory term for any attraction appealing to tourists but considered to be in bad taste or to give poor value for the money. Tour: A travel product in which several elements are bundled together and sold as a unit. Tour operator: A company that assembles the various elements of a tour. Tour conductor: An employee of or contractor to a tour operator who accompanies and is in overall charge of a Tour documents: A packet of tickets. vouchers. Through fare: Fare to a foreign destination reached via a gateway city. or services to a company. or escort by groups. Travel agent: Any person who sells travel products on a commission basis. Throwaway: Any item given away for free.

when validated by a travel agency. Weather tourist: A person who travels to view meteorological events such as hurricanes and tornadoes. a tour operator. . such as a letter of invitation from an approved organization or a receipt for confirmed bookings. Visa expediter: A person or company charging a fee to procure visas another travel documents Visa support: Any documentation. has a monetary value and which must be accounted for to the ARC. Wholesaler rate: A non-commissionable rate for a product such as a hotel room that is extended to tour operators and packagers. any journey of more than 100 miles from a person's home. XO: Exchange order. travelogue: A documentary film or video extolling the attractions of a specific travel destination or group of destinations Trip: In the travel industry. more frequently. Visa: A document or. ADR: Average daily rate. Trave log. FAQ Accounts Account Executive: Person responsible for management of office. required by a foreign government before a visa will be issued.40 Travel partner: A travel supplier that participates in a frequency marketing program operated by another travel supplier. a stamp in a passport authorizing the bearer to visit a country for specific purposes and for a specific length of time. regardless of whether an overnight stay is involved Vendor: In the travel industry. any supplier of travel products or services. Accountable document: Any piece of paper that. Wholesaler: Any company that sells to retailers as opposed to the general public. Accountable manual documents: Blank ARC ticket stock used to hand-write tickets.

Service charge: A fee charged by travel agencies for providing non-commissionable services. a deduction taken to account for the decline in value of assets. TAC: Travel agency commission.corporatetravel.resavenue.co. Net amount: The amount due to supplier after the commissions had been deducted. Net profit: Profit after all expenses has been taken into account.mysiatravel.jsp . References Internet http://www. Net rate: These are rates with commission deducted at source. Depreciation: In taxation.in/mice.41 Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. over a period of time. Used to offset the cost of acquiring the asset. Fortnight: A period of two weeks Invoice: A business document detailing goods or services provided and requesting payment. Depreciable asset: Any property owned by a business that is subject to depreciation for tax purposes. CRN Cash refund notice.com/support-files/corporatetravelplanningchecklist. such as machines used in a business.com/Faqs-on-tours.com/faq/tits.html http://www.personal-assistant-tips.pdf http://www.aspx http://www.

in/K_About_us.42 http://click2travel.php Training .

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