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SUMMER INTERNSHIP FROM (01-06-2011 TO 31-07-2011) COMPANY NAME: CLICK2TRAVEL.IN
SUBMITTED BY: GAURAV KATHAIT MBA (TOURISM AND HOSPITALITY) ROLL NO: A-23 Section: RR1001 REG NO: 11013600
SUBMITTED TO: Anjali Khanna(HOD)
Table of content
1. 2. 3. a. b. c. d. 4. a. b. c. 5. 6. 7. 8. 9.
Acknowledgement Overview of India tourism industry. Different sectors of tourism industry in India Tourism and hospitality industry Structure of the industry Tourism policy Other government initiatives Future outlook Medical tourism industry Rural tourism industry Eco tourism industry Travel industry Forms of travel Tour operator Inbound tour operator Job of domestic tour operator
10. Sources of income of a tour operator 11. Outbound tour operator 12. Check list for International Tourist a. b. c.
At the time of reservation Visa FOREX
13. Corporate travel a.
Corporate travel check list
14. MICE (Meetings, Incentives, Convocation and Events)
3 a. b.
Organizers check list Meeting and Events check list
15. Introduction to company 16. Company’s profile 17. The management 18. Mission, Vision and Values 19. Unique selling point 20. Services 21. Procedure for hotel reservation 22. Research methodology a. b. c. Objective Scope of study Facts and findings
23. Frequently asked questions
ACKNOWLEDGEMENT First of fall I would like to thank the Director of Click2Travel.in for giving me the opportunity to do my two-month project training in his esteemed organization. I am highly obliged to Mr. Siddharth Jain for granting me to undertake my training at Click2Travel.in.I express my thanks to all team members under whose able guidance and direction, I was able to give shape to my training. Their constant review and excellent suggestions throughout the project are highly commendable.
Introduction to Indian tourism industry Indian Tourism Industry is the major service industry in the country. The prime authority for the development, management and promotion of tourism industry in India is the Ministry of Tourism which also runs the Incredible India Campaign.
Overview of India Tourism Industry Tourism in India contributes around 6.23% of the national GDP and is responsible for generating 8.78% of the overall employment in India.
As of 2008, the Indian tourism industry generated about US$ 100 billion and around US$ 275.5 billion of revenue is expected to be generated by 2018.
The growth rate has been expected to be 9.45% annually.
Figures of 2009 indicate that around 5.11 million foreign tourists visited India that year, mostly coming from the USA and UK and domestic tourism touched high figures of 650 million. The highest share was taken by the states of Andhra Pradesh, Uttar Pradesh and Tamil Nadu.
It collaborates with various Central agencies. The Ministry of Tourism formulates and regulates the national policies for the promotion of the tourism sector. The World Travel and Tourism Council (WTTC) have counted India and China as among the fastest growing tourism industries over the span of next 10-15 years. Tamil Nadu. Union Territories and thus promotional policies and programs for the tourism sector are defined. Indian hospitality industry's excellent growth has been primarily due to the following reasons Strong GDP performance Developing stronger ties with nations all across the world Encouraging foreign investment Structure of the Industry . State Governments. Maharashtra. Different Sectors of Tourism Industry in India the different sectors of the Indian Tourism Industry are enlisted below: Tourism and Hospitality Industry A brief: The Indian Tourism Industry has registered a remarkable growth both in the volume of foreign tourists and the overall revenue compared to the International Tourism Industry. Delhi and Uttar Pradesh remain the favorite destination among the tourists.5 Rajasthan.
Tamil Nadu. Madhya Pradesh. Orissa. Incredible India: Under this policy the Government carries out its promotional activities through various marketing programs. Rajasthan and West Bengal. Future Outlook The hotel sector is expected to register a positive growth in the next few years. as it provides quality health treatment at cheaper costs compared to the treatment costs in the USA and other developed nations.500 billion to GDP by 2020. Maharashtra. . Medical Tourism Industry This is one of the highly growing sectors of the Indian Tourism Industry. With years passing by India is becoming a top priority for medical tourism. Bihar. The Government of India is expecting to generate Rs. Atethie devo bhava: (guests are equal to God) this policy by the Government aims to make the common people aware who come in contact with the tourist. Government of India to be developed as tourism hubs. Gujarat. Karnataka.6 The hotel industry is an important division of the Tourism Industry. It contains the following policies Target tourism as a major sector for economic growth Focus on domestic tourism Position India as a global brand for tourism Develop integrated tourism circuits Tourist friendly visa process Tax rates rationalization in the hospitality sector Immigration services Other Government Initiatives 31 villages have been recognized by the Ministry of Tourism. Kerala. Sikkim. Advantages India offers the following advantages when it comes to medical treatment and facilities: The treatment costs are comparatively 30% lower to that of Western countries and also the cheapest in South-east Asia. Assam. 8. The Hotel sector has registered a faster growth than the GDP since the last few years. Tourism Policy The National Tourism Policy was prepared in the year 2002. The states of which the villages have been identified are Himachal Pradesh.
7 The medical staff. Spiritual tours organized for the tourists all across the country give the tourists an insight into the religiously rich culture of India. Tourism projects have been launched by the Union Tourism Ministry in collaboration with the UNDP.5 million for the project. .500-crore industry by 2015. make it a Rs. spirometry. Alone from Rajasthan. The sector is expected to generate an annual growth of 30%. Chest X-ray. as reported by the Confederation of Indian Industry (CII). innumerable tourists across the seas visit the villages in Rajasthan. orthopedics. gold standard DXA bone densitometry. Rural Tourism Industry Rural tourism industry reflects the rural civilization and culture followed in rural India which is rich in arts and crafts. 2D echo Color Doppler. Gujarat and South India every year. Eco-Tourism Industry Eco. doctors etc have a good command over the English language which makes it easier for the tourists to communicate with them Indian hospitals offer excellent medical facilities in cardiology. high strength MRI etc are some of the medical services offered in India. in transplants. which will. 9. joint replacements.Tourism is a very responsible form of tourism which encourages sustaining ecological balance and also leading to ecological development. handicraft exported amounted to about INR4 million in the year 2009. comprehensive physical and gynecological examinations. It has the prime objective of promoting tourism by maintaining the nature as it is and promoting the conservation of wildlife and their habitats. coronary risk markers. Full body pathology. body fat analysis. Infertility treatments cost almost 1/4th of that in the developed countries and services include modern assisted reproductive techniques. cosmetic treatments and many others.3 billion has been estimated to come up. and a full range of Assisted Reproductive Technology (ART) services. audiometric. a business of $2. cancer risk markers. Even without any promotional programs for developing rural tourism. Future Estimates for the Medical Tourism Industry This sector has immense potential and by 2012. This sector has got quite a high number of tourists specially those who have an attraction for the rural ways of life. such as IVF. 12 lead ECG. Spiritual Tourism Industry India has numerous spiritual destinations which makes India a hot spot for spiritual tourism industry. which has given US$ 2.
sea. Travel services (transfer to and from the destination). Sightseeing. Road travel: It is the most popular form of travel and includes various modes such as personal automobiles. road. Road. Travel operators are mainly of two kinds that is Inbound tour operator (domestic tour operator) Outbound tour operator Inbound tour operator An inbound tour operator is simply a company that makes travel arrangements for arriving tourist from other countries or tourist from within the country. Ship. Tour operator A company that assembles the various elements of tours is known as a tour operator. leisure and business travelers. tours of the areas. Rail travel: the popular forms of rail travel include inter-city trains. The elements of tours consist of. Air Travel: It is the most popular form of international travel. These can include hotel reservation. airport transfer. Accommodations along with meals if necessary. Airways) Hospitality services (including accommodation in hotels and resorts) Destination Forms of travel Ship travel: Sea travel has largely been replaced by faster means of travel such as automobiles and airplanes. However it is still used for small trips and leisure cruises.8 Travel industry The travel industry caters to recreational. buses and taxis. air). meals etc. . Travel (rail. The travel sector covers the following sectors Transportation services (Rail. due to its speed and coverage. transit trains and high speed long distance trains.
After this he coordinates with his counterpart: The Agent at the destination and work out the cost inclusive of all the necessary elements of the tour. and then makes a detailed itinerary. Outbound Tour operator in India takes the requirement of a customer in detail . No of adults and children traveling etc. Commission from package tour holidays. You are an inbound operator if you make arrangements for people who are arriving in India for a visit. Such as the Destination selection. . then the Tour operator customize and pass on the package detail to the client by adding up his margin in it.9 For example. Job of domestic tour operator Identify itinerary (it include everything from sightseeing. Type of Accommodation. These can include hotel reservation. Once the client has agreed for the package. These are the tours booked by the companies for their employees through tour operator. air). transportation cost etc. Short listing of hotels according to the client requirement. Duration of Travel. Interest. Sources of income of a tour operator Service charge. travel agency. accommodation. road. Commission from sales (not much these days from airlines). In outbound tours two or more tours operators are involved. You are an outbound tour operator if you make arrangements for people who want to visit some other country. Outbound tour operator An outbound tour operator is a company which makes travel arrangement for the people of their country to some other country. meals etc. After that he sends the package detail to you that is hotel cost. tours of the areas. Help in arranging transportation for the client (rail. That is to say that one tour operator is of the company from where the tourist belongs and the other where the tourist wants to visit. The Outbound Agent in India confirms all the arrangement of as per the itinerary with the destination tour operator. airport transfer. Commission from hotels can vary according to the hotel policy. let us say that you are a tour company that is located in India. Incentive packages. etc on your behalf. etc). The tour operator of the destination country negotiates the rate with the hotel. For example let us say that you are a tour company that is located in India. sea.
Provide information on custom regulation. restaurants. fares and hotels ratings and accommodations. tourist attraction and recreation. visa and certificate of vaccination) and currency exchange rates to international travelers. car rentals. To collect information on departure and arrival time. . hotel accommodation. required papers (passports.10 Work of a travel agent Give advice on destination. Advice on weather conditions. Make arrangements for transportation. tours and recreation.
Visa Status – Check if there is enough time available to obtain Visa. . Take complete name.Satinder Singh Check Validity – In most cases passport should be valid for at least six months from the date of departure from the destination country. Forex.International At the time of reservations. Special Request and advise him on Change/Refund/No-Show Clauses. Example Mr. In view to generate additional revenue. In view to provide Best of Services. Names given by client should match the name as on their respective passports. E.g. Travel insurance. A Child should have name of the accompanied parent on his/her passport. Check on the Travel Insurance requirements. and if we can offer him hotels/ transfers/ Forex / travel Insurance. you must check and offer on the services he is not buying from us. if he is only buying tickets from us. Inoculations. then we should also ask him where he is going to stay.11 Check list for international tourist Operational Guidelines . you must check on Seat /Meal Request.
Covering letter from the applicant on company's / personal letterhead stating his name. Norway. Greece. Tour Confirmation & Hotel Confirmation. The 15 Schengen countries are: Austria. ensure you apply visa to the country of first port of arrival. Original Bank Statement for the last 6 months. Netherlands. purpose and duration of visit. Denmark. different regulations apply. Iceland. Income Tax paper for the last 3 years. you may enter one country and travel freely throughout the Schengen zone. Germany. Medical Requirements : *As Applicable Visa Fee Time Taken : *As Applicable : *As Applicable * Please check directly from Embassy or its website for correct info.12 Visa There should be enough pages available for Visa (2 pages for one visa required) Check the Passport’s Place of Issue – as embassies do not accept applications of passport issued out of their region. With Schengen visa. Check Nationality . Luxembourg. . Spain and Sweden. Foreign Exchange endorsement / Copy of Credit cards. Portugal. France. Countries like USA.If passport holder other than Indian. designation. Finland. and Australia have stringent norms. (OR) * Please Log on to Visa pages online to find out details. Belgium. Detailed Tour Itinerary. 2-4 recent passport size color photographs with white background and on Kodak paper only. UK. If it’s Schengen Visa. Canada. Italy. 1 Visa application form duly filled in and signed. Standard Documents required Passport with validity of more than six months. so take care when dealing with such itineraries.
If not able to identify them. There is lot of duplicate currency floating in the market. please check requisite documents including passport size photographs to be carried along. TC / Cash currency rates may differ.85. so please check from your Bank/ Forex Dealer.10. Always check the current rate of Exchange before you accept the payment. then to safeguard yourself. Example 1USD = INR 45.13 In case passenger availing Visa on arrival. What is Buying Rate? Rate at which the Bank or Forex Dealer buy currency. FOREX Always advice passenger that the payment due would be calculated as per ROE on the date of payment made. Example 1USD = INR 46. What is Selling Rate? Rate at which the Bank or Forex Dealer sell currency. . so be careful when accepting currency notes. note down number of each currency note.
. There are basically four expense categories for corporate travel. Visas Check the embassy/consulate’s website for visa requirements. Both passports will be simultaneously valid. Health Advisories Passport Check validity of traveler’s passport – passports should be valid for at least 6 months after date of arrival in destination country. Remember that an inoculation certificate may be required when applying for a visa. Export license(s) Find out if a trade license/permit is needed. Inoculations Make sure inoculations are completed as soon as possible because inoculations can take several weeks to become effective. Which are as follows? Airlines expense Hotel expense Food and beverages expense Transportation expense CORPORATE TRAVEL CHECKLIST Travel Advisories Check for travel advisory warnings before booking flights. or use the Link below to find visa requirements by country.14 Corporate Travel Corporate travel is the people travelling for purpose related to work from one country to another or from one place to another within the country. Consider obtaining a second passport for convenience if the traveler is a frequent flyer. instructions and forms.
garage. air conditioning. Obtain tickets/boarding pass in advance if preferred Hotel Check hotel reviews Make sure the hotel has service amenities (i. . Flights Compare prices using a flight comparison website Check travel policy for traveler's approved class of travel Before booking. Note the driver’s mobile number Trains Note train times Obtain train tickets Find out if seat reservation is required Find out if connecting train(s) leave from the same station Get directions from station to venue Driving/Car parking If possible.e. if applicable. compare prices using a flight comparison website like Expedia. make and model of car. breakdown cover.15 International Driving license Find out if an international driving license/permit is required. standard.uk Be aware of time zone impact on date/time of arrival Check traveler’s seating preference. Translator/escort Check with the applicable tourist board for translators/escorts Hire car Find out what type of hire car the traveler prefers (subject to travel policy).co. dietary requirements. incoming/outgoing fax/voicemail) Specify the type of room required (i.. and any extras such as satellite navigation. mechanic. etc) Specify smoking/non-smoking preference Check if customer parking is available Note booking reservation number Send traveler's flight details to hotel upon confirmation Request that the room is held for late arrival (arrival after 1800 hrs). find out what the sign will say. and air miles details. insurance requirements Find out if chauffeur drive is required because of country regulations Verify location of collection/drop off point Find out if corporate vouchers are available Find out if maps are provided Taxis/Courtesy Car Note pickup time and exact location of collection point If driver will be carrying a sign. luggage capacity. manual/automatic. single occupancy double. keep a record of traveler’s registration no. Wi-Fi.e.
address. Taxi pickup times. envelopes) Business cards (with reverse side in country specific language) Meeting papers Weather report for week ahead Advice on dress code for events ‘Hints for Exporters’ booklet Hardcopy of diary for the travel period Photocopy of passport/important docs/credit cards Country specific information. provide traveler’s registration no. station. flight nos. rail enquiry desk no. advice on local etiquette Extra copy of the itinerary for his household Contact details of others travelling to the same meeting Area map (Google maps) and map/directions to venue. contact/account details (name written on sign) Train times. flight times. address. Timing/location of meetings and entertainment Name and telephone nos.. Travel Pack Passport Inoculation certificate Flight Tickets/boarding pass Hotel booking reservation number Travelers cheques Car rental voucher Train tickets Insurance documents Stationery (headed paper. platform. contact details. hotel. for all arrivals and departures Hotel arrival time.16 Check if international breakdown cover required? Find out if you need to reserve a parking space If parking is arranged at client’s premises. make. check-in times. room reservation no. Airline terminal no.. fax no. guidebook.. compliment slips. name. company name. hire car pickup/drop off location Details of local currency and suggested daily budget . model and color of car. phrasebook. Health insurance cover Make enquiries about health insurance Spending Money Worldwide Restaurant Search Itinerary Include the following details Name and location of airport Date of travel. telephone no. of overseas contacts Hire car collection/drop off time. reservation no.
or a job well done. Most components of MICE are well understood. MICE events are normally bid on by specialized “convention” bureaus located in particular countries and cities and established for the purpose of bidding on MICE activities. Incentives. or an educational topic. MICE tourism usually consists of a well planned agenda centered on a particular theme. This process of marketing and bidding is normally conducted well in advance of the actual event. often several years. Conferences. and Exhibitions. The acronym MICE are applied inconsistently with the “E” sometimes referring to Events and the “C” sometimes referring to Conventions. Unlike the other types of MICE tourism.17 MICE = Meetings. Incentive tourism is usually conducted purely for entertainment. . such as a hobby. rather than professional or educational purposes. a profession. Incentive tourism is usually undertaken as a type of employee reward by a company or institution for targets met or exceeded. MICE tourism is known for its flawless planning and demanding clientele. MICE are used to refer to a particular type of tourism in which large groups planned usually well in advance are brought together for some particular purpose. MICE tourism is a specialized area with its own trade shows (IMEX) and practices. perhaps with the exception of Incentives.
Exhibitions: An event design to bring together people in the specific industry or closely related industry to come together to show case their product or services to a group of attendees. . Conventions: A gathering of people to meet and discuss similar issues and activities in a large setting. The source of income is by charging 5% to 10% on the total bill.18 Meetings: it is designed to bring to bring people together for the purpose of exchanging information Incentives: It is a trip that is planned by a company to reward their employees for outstanding services in their desired field.
atmosphere. technology Furniture • • • • • • • Short informative sharing event or information bulletin: rows of chairs All-day seminar or longer: classroom set up (tables and chairs) Training or workshop: group work tables (4–6 people per table) Meeting: conference table (max 20 people per table) Training event or meeting: U-shaped table Evening event or get-together: cocktail set-up (buffet and bar tables) Festive dinner party: banquet setting (8–12 people per table) Technology • Take note of the size of the space: is the PA loud enough. air conditioning. acoustics. accommodation? Can you move from one space to another conveniently and quickly? Soundproofing. will you need cameras and screens? . exhibition. spaces for group work. furniture. lunch. ease of concentration Nature of the event • • • Is the event one-off or a series of events? Calm of nature. experiences or an urban meeting? Homely and cozy or classy and stylish? When planning your schedule • • Will your guests arrive from near or far? Will they arrive by public transport. dinner. is the projector bright enough. auxiliary spaces. with their own cars or is their transportation specially arranged? Facilities • • • What kind of facilities will you need: main meeting room.19 Organizer’s checklist Location • • Accessibility: is the meeting location easy to reach? Environment: comfort.
heating. visual planning and projectors. air conditioning. quality of technical execution Required IT solutions: open/closed network. standards for the operations Responsibility of the meeting location: recycling. following a theme or a corporate image? Security • • • Security of the site: fire safety. access control Personal safety: first aid. make an impression. materials. and how much time do you need to reserve for eating? What message do you want to convey: health-consciousness.20 • • • • Visual aspects: lighting technology. personal security arrangements (for speakers or participants) Information Security: spaces. video recordings? Will you require professional help with planning or technical support during the event? Catering • • • • • Nature of the event: working meeting or a party? Participants: gender. luxury? Trends • Decoration and presentation: neutral. seasonal. nationality. suspended items and installations. webcasting and recorded files Are you looking for interaction: voting facilities. security officers. lighting . or encourage guests to stay longer? Timing and schedule: how hungry are the participants. own staff and meeting location staff Quality and responsibility • • Quality of the meeting arrangements: quality standard certificates. status What is the aim of the catering: to satisfy hunger.
of guests/delegates. No.. . And available optional dates.to you. How long would your event be? Do you need to attract guests/delegates by PR. times). Can you be flexible on dates? Where do you want it to take place? (Consider parking. What will the guests/delegates gain from participating? Who will be the members of the planning group/event committee? Who is the decision maker(s)? Who will be there to help on-site? What do you want to happen? (Work out a preliminary program/agenda).)? Whom do you want to attend? Estimate no. transportation. What is your budget? (Can you get extra funds if needed? Could you get sponsors. seating format and size of meeting rooms and other facilities needed each day (incl. (Develop a relevant media contact list)? Do you need to insure the event? Determine Preferred dates. accessibility for disabled etc.21 Meeting & Event Check List For Big Meetings & Events At the very start Define The purpose and objectives of the meeting .). When do you want it to take place? (Remember to check dates for other events).
22 Need for breaks.g. No. stage). Type of guests/delegates. When you need the offer. lunches.) on the response form. Invite speaker Prepare invitations. Allow the guests/delegates to note their individual requirements (dietary. and standard of bed rooms each day. smoking etc. exhibition. Budget. receptions etc. Consider the offers received: Which facilities will best accommodate your event? Which will best live up to the expectations of the guests/delegates? Who will be the best partner to work with? Which venue best meets your budget. Any other relevant information. dinners. . A rough draft of the program. Inspect the considered event venue(s). State your preference packages &/or itemized rates. Book the event venue(s) and main services Consider the need for printed material and prepare a timeline for producing it. Any special requests (e.
bed rooms. Check and order speakers' technical equipment requirements. . Hold a pre-event meeting with your venue contact to go through the programmed. for copying/production of handouts). Order signs and printed material. Order gifts and amenities. what happens if one of your speakers falls sick?) + prepare contingency plans Invite guests/delegates. Remember to note special requests (VIPs etc. Check and order speakers' for transportation requirements. Consider the unexpected. (E.).23 3 months prior to the event Update your reservation (no. guests/delegates etc. Confirm guests/delegates participation. Prepare press release for your event. Prepare your event budget. (Updating minimizes your cancellation/reduction costs). of meetings rooms. Send rooming list to the hotel. 1 month prior to the event Choose and confirm catering and menus Check development of speakers presentation (Remind speakers of presentation due dates.g.). Finalize of printed material production. Start preparing a scenario (to do list with responsible persons assigned). Check budgets from similar meetings to ensure that all is included.
). Personally check that all material has arrived and is in good condition. If you are using your own AV.and get a good start! 1 hour before event Check all event rooms. Upon arrival at the venue / 1 day before event Hold a pre-event meeting with your venue contact to go through the programmed. briefed and ready to go During the event Relax. Prepare a staff briefing kit (programmed. who has the authority to sign bills and order any extras. scenario.24 One week prior event Send material to arrive at the hotel 48 hours before your arrival. plugs etc. Advise the event venue (and other relevant suppliers).(advise the hotel to expect the material) Make arrangements to return material to your office after the event. Send out your event press release. helpers etc. contact telephone list etc. Prepare name badges. Confirm all deliveries and pick-ups. Call up contacts to get confirmation of coverage. smile and have a great event! After the event . Aim at getting to bed early . are on-site. Check and order speakers' technical Prepare a master copy of all your printed material to bring with you . Make sure that all greeters. check that it functions and that you have all necessary cords.just in case.
Fill out the event evaluation form. Make notes for the next event. staff etc. (Present you feed-back and feedforward). Send thank-you notes to the speakers. . Check the invoice. Pay the invoices from suppliers.25 Meet with your venue contact to review the event. sponsors.
Company’s Profile Click2travel. They act as a facilitator in getting tours. It is run by a team of young and energetic professionals fully conversant with modern day’s travel trade and its practices that have background with various travel agencies. They assist the customer in making their package tours according to their requirement. and computer networking and computer reservation system to meet up the demand of their clients. The office is well equipped with the external and internal communication system. Siddharth Jain.in is located in Darya Ganj. They provide their customers with complete travel solution. Click2travel.in is an online travel company catering to the travel as well as to the hospitality industry. . The office of Click2travel. Beside that they also assist their customer in booking the hotel of their choice and try to provide the best alternative choice to the customer. fax. New Delhi. groups and corporate events organized along with both air and ground transportation reservation done.in is an IATA recognized agency in India.in one of the India’s travel company was started in 2008 by Mr. being effectively maintained wit telephone. internet.26 Introduction to the company Click2travel.
the founder of Click2Travel. Financial Institutes. American Express and Carlson Wagonlit. Siddharth is skilled in all fields of the trade. American Embassy Travel Management Centre. Shalini started a successful offline Tour Operator Company in the Year 2004.in her team is constantly striving for a 99% client conversion rate. A thorough professional and a perfectionist. Kamyab InfoTech is IT Solution Company based in New Delhi and Mumbai. He is well versed with the challenges that the world of hospitality has to offer.Director She has vivacious personality full of positive attitude and proficient in nature. She is the operational head of Click2Travel. Retailer.in is developed through Kamyab InfoTech. IT Companies & Travel Companies.27 The management Siddharth Jain . Shalini has been in the industry for 11 years and has worked with multi-nationals like Holiday Inn. BTI Sita. headed by Mr. which provides us e-business solutions and application management services to keep our operations sailing smoothly. Neeraj Jain. which in turn brings in a more than 100% satisfied customer that keeps coming back with all their travel needs and plans. Their industry experience extends to providing solutions to several key industries such as the Banks. Shalini Jain . Kamyab InfoTech PVT Ltd Click2travel. Stores & Super markets. be it operations. sales or business development.in. . Air Sahara & Journey mart.Founder Director Siddharth Jain. They are our technology partners.in has passionately created an online travel service Click2travel. Siddharth has an impressive knowledge of the field which he has gained over a decade and work credits with companies like Carlson Wagon Lit.
incentive tour packages etc. The company also organizes group tours and tries to give its customer the best value of their money. Hotel reservation services Leisure trips Luxury Cruises Tour packages within India Tour packages outside India Car rental services Corporate/incentive tour Airlines deals Tailor made vacations Religious tours Conferences and incentives . corporate. Vision and Values Mission: To push the leading edge of travel and give the added value of services to our guest.28 Mission. Values: To create value for guest. be ethical and trust and respect each other Unique Selling Point To customized travel packages as per client requirement. The cost effective and well organized tour packages are sure to satisfy their customer. They try to keep their client with updated information about the hotel reservation. Communication route is simplified. Services Click2travel.in is a coming up Travel Company in India which provides its client with a wide range of services. tour packages. To make hotel reservation according to the customer will. Vision: To be among the top travel agency in the country. The company ensures that their customer is offered with the best of the Hospitality.
29 Procedure for hotel reservation Call at the hotel room reservation. Also ask for extra bed cost if required. agents receive a 10% commission on booking in hotels where as it can vary depending upon the hotel policy. If the rooms are available ask for the various packages that are offered by the hotel along with their rates. . Then ask for the Travel Agent Commission. If the travel agent has a tax deduction certificate then 10% tax would not be deducted from the travel agent commission where as if they don’t have it then the hotel deduct 10% amount from the agent commission. Typically. Ask for the child policy of the hotel. After that give the best hotel reservation price to the client and once he/she has confirmed the booking ask him to message the conformation on yours email id. After all this is done say thank you. Check the availability as per the client requirement. Greeting the person and asking his or her name. Also ask if the rate is inclusive of tax or they are extra.
Facts and Findings The company mainly deals in outbound tours. Scope of study While working with Click2trave.in as a trainee I got to learn how to make itineraries. Company also deals in hotel booking and air deals. How to make itinerary and to modify it according to the customer need. hotel booking and Airline reservation and how to organize and modify the plan according to the customer need.30 Research Methodology Objective To understand what customer wants in their tour packages. The company also has tailor made packages for its clients. to do air ticket billing on Yatra software and to handle the customer queries. Also in the beginning of my training I got to work on a project luxury resort which is going to open at the region of Dehradun the capital of Uttrakhand. The company also deals in group tour. . I got to work on the room reservation for our client.
breakfast. breakfast. Hotel What are different types of meal plan and what all things it contains? There are four different types of meal plan that is European plan (EP): in this just the reservation of room is involved in price Continental plan (CP): in this plan room and breakfast is included in price Modified American Plan (MAP): in this plan room.31 FAQ of accounts department What do you mean by TDS? TDA means Tax Deduction at Source Is TDS different TDS is 10% on commission What is the service tax on airlines ticket? For domestic air ticket the service tax is . lunch and dinner are included in price. lunch/dinner is included in price American plan (AP): in this plan room.64% where as for international air ticket it is 1. . What is VISA service tax charge and how it is applied? VISA service tax charge is 10.24%.30% and it is applied on service charge.
AP: American plan is a meal at a hotel or resort in which three meals a day are included in the price. Cancel. 1. cabins. Buffet: A serve-yourself meal featuring several choices in each course. etc that can be sold or reserved. All inclusive: One price covers all listed elements of the package. Check-in may require the presentation of payment. have no connecting doors. American plan: A meal plan at a hotel or resort in which three meals a day are included in the price. reservations. In hotels. or other documentation or identification. 2. In hotels. . sometime referred to as full American plan. Check-in: A procedure whereby a hotel guest is registered as having arrived. without charge. To indicate an item has been processed. Include all three meals and all taxes. the number of rooms actually available for use on a given day. eliminating rooms not available due to damage. Check-in time. usually a hotel. usually upon payment of a penalty. while next to each other. Amenities: The facilities and features of a property. B&B: n. as a reservation. APAI: American plan All Inclusive. rooms. as a check. the earliest time at which a room will be available. Cancellation penalty: An amount deducted by a supplier from a refund of prepaid funds when a reservation is cancelled. the latest time a guest may leave without being charged for another night's lodging. Sometimes referred to as Full American Plan.32 FAQ hotels Accommodation: any room sold to a customer Adjoining rooms: Hotel rooms which. Cancellation clause: In a contract. Available rooms: In a hotel. and so forth. a provision which allows for cancellation by one of the parties. Check-out: A procedure whereby a hotel guest formally leaves the hotel and settles his or her bill. repairs. Bed and breakfast. Basis two: Another term for double occupancy. To void. Complimentary: Free. Check-out time. Availability: The current inventory of seats.
Inclusive rates: Room rates that include tax. MAP: Modified American plan includes breakfast and one major meal and all taxes. includes breakfast and one major meal and all taxes. Double occupancy rate: The rate charged when two people will occupy a room. CPAI: Continental Plan includes only breakfast and all taxes. Twin: A hotel room containing two single beds. Modified American plan: A hotel rate that includes two meals daily. MAPAI: Modified America Plan. etc economy class. . In-out dates: Dates on which a guest arrives and leaves. A hotel room with two double beds sometimes called a twin double. apartment. Twin-double: A hotel room with two double beds sometimes called a double-double. double occupancy. suite. Double-double. EP: European plan. Accommodations that do not include meals FAP: Full American plan. usually breakfast and dinner.33 Confirmation: The official acceptance of a booking by the supplier CP: Continental plan includes only breakfast. Invoice: A business document detailing goods or services provided and requesting payment. Tariff: A schedule of fares or prices. PPDO: Per person.
CNL: Cancel. C: Business class Cancel: To void. D: Business class discounted Domestic airline: An air carrier that provides service within its own country. the unique two.34 FAQ for air lines A: First class discounted Airline codes: Specifically. . as of an airline ticket. also called a domestic carrier. all such unique indicators. F: First class Fare: A paying passenger on a plane. Carrier: Refers to the name of the airline you are travelling. B: Coach Economy discounted Base fare: The fare. before tax has been added. Domestic fare: Fare charged for travel within a country. Child: Person 2-11 years. Class: Letter used to book your flight reservation. Code share: Flight operated by another airline. CT. including those that identify airports. Circle trip. Conditions: Rules pertaining to this air fare. as a reservation. Add-ons: Extra flight at extra cost Amendment: Changes to your booking. more loosely. Commissions are calculated on the base fare. APT: Airline passenger tariff Availability: The current inventory of seats that can be sold or reserved. Bulk fare: A fare available only when buying blocks of seats.or three-digit indicators that identify specific airlines in CRS systems.
K: Thrift L: Thrift discounted Nominated carrier: The airline you can fly. Normal fare: An airline fare for a completely unrestricted ticket. M: Coach Economy discounted MPM: Maximum permitted mileage. Q: Coach Economy R: Supersonic . This fare is agreed on by the airlines involved. net rate: The fare after commission. the maximum distance you can fly in air miles. P: First class premium Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. Non-refundable: No refund value. Non-reroutable: No changing of destinations. Open jaw: Fly into one city and out of another city at no penalty. Inventory: Refers to the number of rooms and specific room types available for sales in a hotel. One-way trip: Any trip for which a return leg has not been booked. Net fare.35 H: Coach Economy discounted IATA: International Air Transport Association. Name. Mileage: The amount of miles permitted to be flown on an air fare. No show: This occurs when customer or group has made a confirmed reservation and fails to check in. OW: one way journey. Non-endorsable: No changing of airlines/carriers. J: Business class premium Joint fare: The fare charged for travel that utilizes more than one airline. Reference. PNR: Passenger.
Transit visa: A limited-term visa issued solely to allow passage across or through the issuing country's territory. usually to obtain a lower fare. Season: Different times of the year for travel have different fares. R T Fares: Return journey fares. as on an airline. as to upgrade a passenger from tourist to business class. Ticket stock: Blank airline tickets. STPC: Airline pays for your accommodation at the stopover. Stopover: When you leave the airport for more than 24 hours. Rerouting: Changes to flight routing. usually indicating a discounted fare.36 S: Standard Class T: Coach Economy discounted Reissue: Changes requiring a new ticket to be issued. Transit: Stopover and change plane. to a single destination and back. Unrestricted fare: A higher fare for a ticket offering maximum flexibility. Roundtrip: A trip. V: Thrift discounted W: Coach Economy premium Y: Coach Economy . TKNO: Ticket number TKTL: Ticket time limit. Ticket designator: An airline code. RT: Round trip. Upgrade: To move to the next higher category. Surcharges: Extra cost involved. Ticket on departure: A ticket that will be picked up by the passenger at the airport. Creating two separate tickets for a single journey. Split ticketing.
ADVN: Advise as to names. Destination: Place to which a person is traveling or a thing is sent. as in tour arrangements. COD: Cash on delivery. sightseeing. Inclusive tour: A tour package that bundles transportation and lodging along with additional services such as transfers. AVS: Availability status messages. society. and so forth In-out dates: Dates on which a guest arrives and leaves. Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. usually for travel agents and other industry personnel intended to acquaint them with a new destination or new procedures. Complimentary: Free. All inclusive: One price covers all listed elements of the package. CRN Cash refund notice. usually to indicate an on-going relationship. ADVR: Advise as to rate.37 FAQ for travel industry Accreditation: Approval given by various trade associations to a travel agency allowing the sale of tickets and other accommodations. Add-on: Anything optional purchased by a passenger. or culture of a region. museum admissions. Cultural tourism: Travel to experience the arts or history of a location or travel to immerse oneself in the language. as a tour. Client: A term used for a customer. All-in: All inclusive. Briefing tour: A tour. Full service agency location: A branch of an agency that provides customers both reservations and ticketing Inclusive Rates: Rates that include tax. IATA: International Air Transport Association. . Incentive travel: Travel that is given to employees as a reward for outstanding performance. without charge. Inbound operator: A person or company providing inbound services.
Markup: The sum of money or percentage added to a wholesale or purchase price to arrive at the retail or resale price. regardless of its purpose. Also called "personal name record Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. In an airline booking. Service charge: A fee charged by travel agencies for providing non-commissionable services. T&E: Travel and entertainment. referring to travel over land that does not involve an aircraft. times. any company providing travel services to the public. Point of embarkation. a list of flights. . and a hotel. a rental car. Passenger name record: A file on a computerized reservation system containing all the information relating to a specific booking. Land only: A fare rate that doesn't include air transportation. Net rate: These are rates with commission deducted at source. in an itinerary. as opposed to business travel. The amount of the ticket. PPR: Passenger profile record. Often used to indicate a trip of seven days or longer. Non-refundable: Of a ticket. etc. Rooming list: A list of guest names and room dates for a group. Leisure travel: Travel undertaken for pleasure. no moneys will be returned should the trip be cancelled. Package: A travel product bundling several distinct elements. A package is distinguished from a tour by virtue of the fact that it combines fewer elements. such as air travel. Supplier: In the travel industry. Surface: On land. point of origin: Where a journey begins. Outbound: Referring to the leg of the journey departing the city of origin to the destination or destinations. minus a service fee. TQM: Total Quality Management TA: Travel agent. supplied to the hotel prior to guest arrival.38 Itinerary: The route of travel. MAAS: Meet and assist. may be applied to another trip in many cases. Net amount: The amount due to supplier after the commissions had been deducted.
host. Ticket: A formal travel document representing a contract between the traveler and the supplier. TAC: Travel agency commission. either as a way of rewarding a purchase or to attract business. Tour conductor: An employee of or contractor to a tour operator who accompanies and is in overall charge of a Tour documents: A packet of tickets. A person with specific knowledge of the travel industry hired on a contract basis to provide advice. Travel counselor: An alternate term for travel agent. An area of a tourist destination that has become over-commercialized. often included as an element of a tour. Tour operator: A company that assembles the various elements of a tour. Tourist trap: Derogatory term for any attraction appealing to tourists but considered to be in bad taste or to give poor value for the money. or services to a company. instructions. guidance. Throwaway: Any item given away for free. Transfer: The transportation of a passenger between two points. and other information sent to a passenger by a tour company. . such as from the airport to a hotel or vice versa. Travel agent: Any person who sells travel products on a commission basis. Through fare: Fare to a foreign destination reached via a gateway city. or escort by groups. Tours typically involve the use of a guide. Travel consultant: An alternative term for travel agent. Tourist: A leisure traveler. TO: Tour order. itineraries. Tourism: The activity of travel for pleasure. Tire kicker: A customer who asks a travel agent for recommendations or quotes but who never actually makes a booking. Travel agency: Usually used in the travel industry to refer to an ARC-appointed storefront retailer. Tour: A travel product in which several elements are bundled together and sold as a unit.39 TAAD: Travel agent automated deduction. vouchers.
a stamp in a passport authorizing the bearer to visit a country for specific purposes and for a specific length of time. has a monetary value and which must be accounted for to the ARC. required by a foreign government before a visa will be issued.40 Travel partner: A travel supplier that participates in a frequency marketing program operated by another travel supplier. such as a letter of invitation from an approved organization or a receipt for confirmed bookings. any supplier of travel products or services. Wholesaler: Any company that sells to retailers as opposed to the general public. any journey of more than 100 miles from a person's home. travelogue: A documentary film or video extolling the attractions of a specific travel destination or group of destinations Trip: In the travel industry. ADR: Average daily rate. regardless of whether an overnight stay is involved Vendor: In the travel industry. FAQ Accounts Account Executive: Person responsible for management of office. Accountable manual documents: Blank ARC ticket stock used to hand-write tickets. Accountable document: Any piece of paper that. . Visa: A document or. Trave log. XO: Exchange order. Weather tourist: A person who travels to view meteorological events such as hurricanes and tornadoes. Wholesaler rate: A non-commissionable rate for a product such as a hotel room that is extended to tour operators and packagers. Visa expediter: A person or company charging a fee to procure visas another travel documents Visa support: Any documentation. when validated by a travel agency. a tour operator. more frequently.
41 Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. Depreciable asset: Any property owned by a business that is subject to depreciation for tax purposes.com/support-files/corporatetravelplanningchecklist.pdf http://www. Net profit: Profit after all expenses has been taken into account.corporatetravel. Used to offset the cost of acquiring the asset. Net rate: These are rates with commission deducted at source. such as machines used in a business.resavenue.com/faq/tits. CRN Cash refund notice. Depreciation: In taxation.co.mysiatravel. TAC: Travel agency commission. Fortnight: A period of two weeks Invoice: A business document detailing goods or services provided and requesting payment.com/Faqs-on-tours.in/mice.aspx http://www. over a period of time. Net amount: The amount due to supplier after the commissions had been deducted.html http://www.personal-assistant-tips.jsp . Service charge: A fee charged by travel agencies for providing non-commissionable services. a deduction taken to account for the decline in value of assets. References Internet http://www.
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