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SUMMER INTERNSHIP FROM (01-06-2011 TO 31-07-2011) COMPANY NAME: CLICK2TRAVEL.IN
SUBMITTED BY: GAURAV KATHAIT MBA (TOURISM AND HOSPITALITY) ROLL NO: A-23 Section: RR1001 REG NO: 11013600
SUBMITTED TO: Anjali Khanna(HOD)
Table of content
1. 2. 3. a. b. c. d. 4. a. b. c. 5. 6. 7. 8. 9.
Acknowledgement Overview of India tourism industry. Different sectors of tourism industry in India Tourism and hospitality industry Structure of the industry Tourism policy Other government initiatives Future outlook Medical tourism industry Rural tourism industry Eco tourism industry Travel industry Forms of travel Tour operator Inbound tour operator Job of domestic tour operator
10. Sources of income of a tour operator 11. Outbound tour operator 12. Check list for International Tourist a. b. c.
At the time of reservation Visa FOREX
13. Corporate travel a.
Corporate travel check list
14. MICE (Meetings, Incentives, Convocation and Events)
3 a. b.
Organizers check list Meeting and Events check list
15. Introduction to company 16. Company’s profile 17. The management 18. Mission, Vision and Values 19. Unique selling point 20. Services 21. Procedure for hotel reservation 22. Research methodology a. b. c. Objective Scope of study Facts and findings
23. Frequently asked questions
ACKNOWLEDGEMENT First of fall I would like to thank the Director of Click2Travel.in for giving me the opportunity to do my two-month project training in his esteemed organization. I am highly obliged to Mr. Siddharth Jain for granting me to undertake my training at Click2Travel.in.I express my thanks to all team members under whose able guidance and direction, I was able to give shape to my training. Their constant review and excellent suggestions throughout the project are highly commendable.
Introduction to Indian tourism industry Indian Tourism Industry is the major service industry in the country. The prime authority for the development, management and promotion of tourism industry in India is the Ministry of Tourism which also runs the Incredible India Campaign.
Overview of India Tourism Industry Tourism in India contributes around 6.23% of the national GDP and is responsible for generating 8.78% of the overall employment in India.
As of 2008, the Indian tourism industry generated about US$ 100 billion and around US$ 275.5 billion of revenue is expected to be generated by 2018.
The growth rate has been expected to be 9.45% annually.
Figures of 2009 indicate that around 5.11 million foreign tourists visited India that year, mostly coming from the USA and UK and domestic tourism touched high figures of 650 million. The highest share was taken by the states of Andhra Pradesh, Uttar Pradesh and Tamil Nadu.
Delhi and Uttar Pradesh remain the favorite destination among the tourists. The World Travel and Tourism Council (WTTC) have counted India and China as among the fastest growing tourism industries over the span of next 10-15 years. Maharashtra. Union Territories and thus promotional policies and programs for the tourism sector are defined. It collaborates with various Central agencies.5 Rajasthan. Different Sectors of Tourism Industry in India the different sectors of the Indian Tourism Industry are enlisted below: Tourism and Hospitality Industry A brief: The Indian Tourism Industry has registered a remarkable growth both in the volume of foreign tourists and the overall revenue compared to the International Tourism Industry. Indian hospitality industry's excellent growth has been primarily due to the following reasons Strong GDP performance Developing stronger ties with nations all across the world Encouraging foreign investment Structure of the Industry . State Governments. The Ministry of Tourism formulates and regulates the national policies for the promotion of the tourism sector. Tamil Nadu.
500 billion to GDP by 2020. It contains the following policies Target tourism as a major sector for economic growth Focus on domestic tourism Position India as a global brand for tourism Develop integrated tourism circuits Tourist friendly visa process Tax rates rationalization in the hospitality sector Immigration services Other Government Initiatives 31 villages have been recognized by the Ministry of Tourism. Advantages India offers the following advantages when it comes to medical treatment and facilities: The treatment costs are comparatively 30% lower to that of Western countries and also the cheapest in South-east Asia. Atethie devo bhava: (guests are equal to God) this policy by the Government aims to make the common people aware who come in contact with the tourist. Tamil Nadu. Bihar. Madhya Pradesh. Sikkim. Kerala. Orissa. Government of India to be developed as tourism hubs. Rajasthan and West Bengal.6 The hotel industry is an important division of the Tourism Industry. 8. Gujarat. . Maharashtra. The Government of India is expecting to generate Rs. The Hotel sector has registered a faster growth than the GDP since the last few years. Tourism Policy The National Tourism Policy was prepared in the year 2002. Karnataka. Incredible India: Under this policy the Government carries out its promotional activities through various marketing programs. The states of which the villages have been identified are Himachal Pradesh. Medical Tourism Industry This is one of the highly growing sectors of the Indian Tourism Industry. Future Outlook The hotel sector is expected to register a positive growth in the next few years. Assam. With years passing by India is becoming a top priority for medical tourism. as it provides quality health treatment at cheaper costs compared to the treatment costs in the USA and other developed nations.
and a full range of Assisted Reproductive Technology (ART) services. 9. as reported by the Confederation of Indian Industry (CII).5 million for the project. a business of $2. Full body pathology. The sector is expected to generate an annual growth of 30%. joint replacements.3 billion has been estimated to come up. Even without any promotional programs for developing rural tourism. This sector has got quite a high number of tourists specially those who have an attraction for the rural ways of life. It has the prime objective of promoting tourism by maintaining the nature as it is and promoting the conservation of wildlife and their habitats.500-crore industry by 2015. orthopedics. . body fat analysis. 12 lead ECG. which will. make it a Rs. high strength MRI etc are some of the medical services offered in India. Tourism projects have been launched by the Union Tourism Ministry in collaboration with the UNDP. Alone from Rajasthan. gold standard DXA bone densitometry. Spiritual tours organized for the tourists all across the country give the tourists an insight into the religiously rich culture of India. 2D echo Color Doppler. innumerable tourists across the seas visit the villages in Rajasthan. Rural Tourism Industry Rural tourism industry reflects the rural civilization and culture followed in rural India which is rich in arts and crafts. comprehensive physical and gynecological examinations. Future Estimates for the Medical Tourism Industry This sector has immense potential and by 2012. audiometric. Eco-Tourism Industry Eco. coronary risk markers. such as IVF. handicraft exported amounted to about INR4 million in the year 2009. spirometry. doctors etc have a good command over the English language which makes it easier for the tourists to communicate with them Indian hospitals offer excellent medical facilities in cardiology. which has given US$ 2. cancer risk markers.Tourism is a very responsible form of tourism which encourages sustaining ecological balance and also leading to ecological development. Gujarat and South India every year.7 The medical staff. Chest X-ray. Infertility treatments cost almost 1/4th of that in the developed countries and services include modern assisted reproductive techniques. cosmetic treatments and many others. in transplants. Spiritual Tourism Industry India has numerous spiritual destinations which makes India a hot spot for spiritual tourism industry.
transit trains and high speed long distance trains. Travel (rail. Travel services (transfer to and from the destination). air). However it is still used for small trips and leisure cruises. Road. These can include hotel reservation. . Air Travel: It is the most popular form of international travel. The travel sector covers the following sectors Transportation services (Rail. Travel operators are mainly of two kinds that is Inbound tour operator (domestic tour operator) Outbound tour operator Inbound tour operator An inbound tour operator is simply a company that makes travel arrangements for arriving tourist from other countries or tourist from within the country. Accommodations along with meals if necessary. buses and taxis. Tour operator A company that assembles the various elements of tours is known as a tour operator. Ship. tours of the areas. meals etc. due to its speed and coverage. airport transfer. road. leisure and business travelers.8 Travel industry The travel industry caters to recreational. The elements of tours consist of. Sightseeing. Airways) Hospitality services (including accommodation in hotels and resorts) Destination Forms of travel Ship travel: Sea travel has largely been replaced by faster means of travel such as automobiles and airplanes. sea. Rail travel: the popular forms of rail travel include inter-city trains. Road travel: It is the most popular form of travel and includes various modes such as personal automobiles.
Outbound Tour operator in India takes the requirement of a customer in detail . etc on your behalf. let us say that you are a tour company that is located in India.9 For example. You are an outbound tour operator if you make arrangements for people who want to visit some other country. Duration of Travel. These are the tours booked by the companies for their employees through tour operator. Outbound tour operator An outbound tour operator is a company which makes travel arrangement for the people of their country to some other country. . and then makes a detailed itinerary. Commission from hotels can vary according to the hotel policy. Commission from sales (not much these days from airlines). The Outbound Agent in India confirms all the arrangement of as per the itinerary with the destination tour operator. sea. No of adults and children traveling etc. travel agency. then the Tour operator customize and pass on the package detail to the client by adding up his margin in it. meals etc. transportation cost etc. Once the client has agreed for the package. The tour operator of the destination country negotiates the rate with the hotel. etc). That is to say that one tour operator is of the company from where the tourist belongs and the other where the tourist wants to visit. road. air). For example let us say that you are a tour company that is located in India. Such as the Destination selection. In outbound tours two or more tours operators are involved. tours of the areas. Short listing of hotels according to the client requirement. accommodation. After that he sends the package detail to you that is hotel cost. Interest. These can include hotel reservation. Job of domestic tour operator Identify itinerary (it include everything from sightseeing. Sources of income of a tour operator Service charge. After this he coordinates with his counterpart: The Agent at the destination and work out the cost inclusive of all the necessary elements of the tour. Type of Accommodation. Help in arranging transportation for the client (rail. Commission from package tour holidays. You are an inbound operator if you make arrangements for people who are arriving in India for a visit. airport transfer. Incentive packages.
car rentals.10 Work of a travel agent Give advice on destination. fares and hotels ratings and accommodations. required papers (passports. Provide information on custom regulation. hotel accommodation. tours and recreation. restaurants. tourist attraction and recreation. visa and certificate of vaccination) and currency exchange rates to international travelers. Make arrangements for transportation. . Advice on weather conditions. To collect information on departure and arrival time.
then we should also ask him where he is going to stay. you must check on Seat /Meal Request. Forex. Inoculations. Visa Status – Check if there is enough time available to obtain Visa.International At the time of reservations. . if he is only buying tickets from us. and if we can offer him hotels/ transfers/ Forex / travel Insurance. Example Mr. Check on the Travel Insurance requirements.Satinder Singh Check Validity – In most cases passport should be valid for at least six months from the date of departure from the destination country. A Child should have name of the accompanied parent on his/her passport.g.11 Check list for international tourist Operational Guidelines . you must check and offer on the services he is not buying from us. In view to generate additional revenue. Special Request and advise him on Change/Refund/No-Show Clauses. In view to provide Best of Services. Names given by client should match the name as on their respective passports. Travel insurance. E. Take complete name.
1 Visa application form duly filled in and signed. 2-4 recent passport size color photographs with white background and on Kodak paper only. so take care when dealing with such itineraries. Portugal. Finland. UK. Luxembourg. Tour Confirmation & Hotel Confirmation. . Foreign Exchange endorsement / Copy of Credit cards. Denmark. Spain and Sweden. Greece. Check Nationality . ensure you apply visa to the country of first port of arrival. Original Bank Statement for the last 6 months. If it’s Schengen Visa. Iceland. (OR) * Please Log on to Visa pages online to find out details. Belgium. With Schengen visa. Income Tax paper for the last 3 years. and Australia have stringent norms.12 Visa There should be enough pages available for Visa (2 pages for one visa required) Check the Passport’s Place of Issue – as embassies do not accept applications of passport issued out of their region. Covering letter from the applicant on company's / personal letterhead stating his name. different regulations apply. Germany. The 15 Schengen countries are: Austria. Medical Requirements : *As Applicable Visa Fee Time Taken : *As Applicable : *As Applicable * Please check directly from Embassy or its website for correct info. Detailed Tour Itinerary. designation. Standard Documents required Passport with validity of more than six months. Countries like USA. Italy. you may enter one country and travel freely throughout the Schengen zone. Norway. Canada. France.If passport holder other than Indian. Netherlands. purpose and duration of visit.
Example 1USD = INR 46. There is lot of duplicate currency floating in the market. If not able to identify them. then to safeguard yourself. Example 1USD = INR 45. . FOREX Always advice passenger that the payment due would be calculated as per ROE on the date of payment made. What is Buying Rate? Rate at which the Bank or Forex Dealer buy currency.13 In case passenger availing Visa on arrival. What is Selling Rate? Rate at which the Bank or Forex Dealer sell currency. so please check from your Bank/ Forex Dealer.10.85. note down number of each currency note. Always check the current rate of Exchange before you accept the payment. so be careful when accepting currency notes. please check requisite documents including passport size photographs to be carried along. TC / Cash currency rates may differ.
Which are as follows? Airlines expense Hotel expense Food and beverages expense Transportation expense CORPORATE TRAVEL CHECKLIST Travel Advisories Check for travel advisory warnings before booking flights. Inoculations Make sure inoculations are completed as soon as possible because inoculations can take several weeks to become effective. Consider obtaining a second passport for convenience if the traveler is a frequent flyer. or use the Link below to find visa requirements by country. Both passports will be simultaneously valid. Remember that an inoculation certificate may be required when applying for a visa. instructions and forms. Visas Check the embassy/consulate’s website for visa requirements. Health Advisories Passport Check validity of traveler’s passport – passports should be valid for at least 6 months after date of arrival in destination country. There are basically four expense categories for corporate travel. Export license(s) Find out if a trade license/permit is needed. .14 Corporate Travel Corporate travel is the people travelling for purpose related to work from one country to another or from one place to another within the country.
air conditioning. and air miles details. make and model of car. Obtain tickets/boarding pass in advance if preferred Hotel Check hotel reviews Make sure the hotel has service amenities (i. standard. find out what the sign will say. .e. single occupancy double. luggage capacity. garage.. manual/automatic. compare prices using a flight comparison website like Expedia. Note the driver’s mobile number Trains Note train times Obtain train tickets Find out if seat reservation is required Find out if connecting train(s) leave from the same station Get directions from station to venue Driving/Car parking If possible. incoming/outgoing fax/voicemail) Specify the type of room required (i. Wi-Fi. if applicable.co. insurance requirements Find out if chauffeur drive is required because of country regulations Verify location of collection/drop off point Find out if corporate vouchers are available Find out if maps are provided Taxis/Courtesy Car Note pickup time and exact location of collection point If driver will be carrying a sign.e.uk Be aware of time zone impact on date/time of arrival Check traveler’s seating preference. etc) Specify smoking/non-smoking preference Check if customer parking is available Note booking reservation number Send traveler's flight details to hotel upon confirmation Request that the room is held for late arrival (arrival after 1800 hrs). and any extras such as satellite navigation. Translator/escort Check with the applicable tourist board for translators/escorts Hire car Find out what type of hire car the traveler prefers (subject to travel policy).15 International Driving license Find out if an international driving license/permit is required. breakdown cover. dietary requirements. keep a record of traveler’s registration no. mechanic. Flights Compare prices using a flight comparison website Check travel policy for traveler's approved class of travel Before booking.
check-in times. advice on local etiquette Extra copy of the itinerary for his household Contact details of others travelling to the same meeting Area map (Google maps) and map/directions to venue. platform. flight times. station. fax no. guidebook. flight nos. Health insurance cover Make enquiries about health insurance Spending Money Worldwide Restaurant Search Itinerary Include the following details Name and location of airport Date of travel. reservation no. Taxi pickup times. model and color of car. rail enquiry desk no. hotel. Timing/location of meetings and entertainment Name and telephone nos. provide traveler’s registration no... Travel Pack Passport Inoculation certificate Flight Tickets/boarding pass Hotel booking reservation number Travelers cheques Car rental voucher Train tickets Insurance documents Stationery (headed paper. for all arrivals and departures Hotel arrival time. make. room reservation no. company name. phrasebook. Airline terminal no. hire car pickup/drop off location Details of local currency and suggested daily budget . compliment slips. address. telephone no.16 Check if international breakdown cover required? Find out if you need to reserve a parking space If parking is arranged at client’s premises.. contact details. address. envelopes) Business cards (with reverse side in country specific language) Meeting papers Weather report for week ahead Advice on dress code for events ‘Hints for Exporters’ booklet Hardcopy of diary for the travel period Photocopy of passport/important docs/credit cards Country specific information. contact/account details (name written on sign) Train times. name. of overseas contacts Hire car collection/drop off time.
or an educational topic. Incentive tourism is usually conducted purely for entertainment. . MICE tourism is known for its flawless planning and demanding clientele. rather than professional or educational purposes. MICE tourism usually consists of a well planned agenda centered on a particular theme.17 MICE = Meetings. MICE tourism is a specialized area with its own trade shows (IMEX) and practices. a profession. and Exhibitions. such as a hobby. or a job well done. Conferences. The acronym MICE are applied inconsistently with the “E” sometimes referring to Events and the “C” sometimes referring to Conventions. Most components of MICE are well understood. MICE events are normally bid on by specialized “convention” bureaus located in particular countries and cities and established for the purpose of bidding on MICE activities. Incentive tourism is usually undertaken as a type of employee reward by a company or institution for targets met or exceeded. perhaps with the exception of Incentives. This process of marketing and bidding is normally conducted well in advance of the actual event. often several years. Unlike the other types of MICE tourism. MICE are used to refer to a particular type of tourism in which large groups planned usually well in advance are brought together for some particular purpose. Incentives.
Conventions: A gathering of people to meet and discuss similar issues and activities in a large setting. . Exhibitions: An event design to bring together people in the specific industry or closely related industry to come together to show case their product or services to a group of attendees. The source of income is by charging 5% to 10% on the total bill.18 Meetings: it is designed to bring to bring people together for the purpose of exchanging information Incentives: It is a trip that is planned by a company to reward their employees for outstanding services in their desired field.
with their own cars or is their transportation specially arranged? Facilities • • • What kind of facilities will you need: main meeting room. accommodation? Can you move from one space to another conveniently and quickly? Soundproofing. technology Furniture • • • • • • • Short informative sharing event or information bulletin: rows of chairs All-day seminar or longer: classroom set up (tables and chairs) Training or workshop: group work tables (4–6 people per table) Meeting: conference table (max 20 people per table) Training event or meeting: U-shaped table Evening event or get-together: cocktail set-up (buffet and bar tables) Festive dinner party: banquet setting (8–12 people per table) Technology • Take note of the size of the space: is the PA loud enough. will you need cameras and screens? . spaces for group work. air conditioning. dinner.19 Organizer’s checklist Location • • Accessibility: is the meeting location easy to reach? Environment: comfort. experiences or an urban meeting? Homely and cozy or classy and stylish? When planning your schedule • • Will your guests arrive from near or far? Will they arrive by public transport. furniture. auxiliary spaces. exhibition. atmosphere. acoustics. ease of concentration Nature of the event • • • Is the event one-off or a series of events? Calm of nature. lunch. is the projector bright enough.
video recordings? Will you require professional help with planning or technical support during the event? Catering • • • • • Nature of the event: working meeting or a party? Participants: gender. heating. air conditioning. and how much time do you need to reserve for eating? What message do you want to convey: health-consciousness. seasonal. luxury? Trends • Decoration and presentation: neutral. quality of technical execution Required IT solutions: open/closed network. standards for the operations Responsibility of the meeting location: recycling. webcasting and recorded files Are you looking for interaction: voting facilities. security officers. materials. access control Personal safety: first aid. status What is the aim of the catering: to satisfy hunger. nationality. make an impression. suspended items and installations.20 • • • • Visual aspects: lighting technology. visual planning and projectors. lighting . or encourage guests to stay longer? Timing and schedule: how hungry are the participants. following a theme or a corporate image? Security • • • Security of the site: fire safety. personal security arrangements (for speakers or participants) Information Security: spaces. own staff and meeting location staff Quality and responsibility • • Quality of the meeting arrangements: quality standard certificates.
What is your budget? (Can you get extra funds if needed? Could you get sponsors. No. What will the guests/delegates gain from participating? Who will be the members of the planning group/event committee? Who is the decision maker(s)? Who will be there to help on-site? What do you want to happen? (Work out a preliminary program/agenda).21 Meeting & Event Check List For Big Meetings & Events At the very start Define The purpose and objectives of the meeting . And available optional dates. When do you want it to take place? (Remember to check dates for other events).). transportation. How long would your event be? Do you need to attract guests/delegates by PR. (Develop a relevant media contact list)? Do you need to insure the event? Determine Preferred dates.)? Whom do you want to attend? Estimate no. times). of guests/delegates. Can you be flexible on dates? Where do you want it to take place? (Consider parking. accessibility for disabled etc. seating format and size of meeting rooms and other facilities needed each day (incl. .to you..
g. Inspect the considered event venue(s). No.) on the response form. smoking etc. Book the event venue(s) and main services Consider the need for printed material and prepare a timeline for producing it. Allow the guests/delegates to note their individual requirements (dietary. dinners. lunches. Any special requests (e. Budget. stage). A rough draft of the program. . Type of guests/delegates. receptions etc. and standard of bed rooms each day. exhibition. Invite speaker Prepare invitations. Consider the offers received: Which facilities will best accommodate your event? Which will best live up to the expectations of the guests/delegates? Who will be the best partner to work with? Which venue best meets your budget. Any other relevant information.22 Need for breaks. State your preference packages &/or itemized rates. When you need the offer.
Order signs and printed material. Prepare press release for your event. (E. Order gifts and amenities. Check and order speakers' for transportation requirements. of meetings rooms. Prepare your event budget. (Updating minimizes your cancellation/reduction costs). Hold a pre-event meeting with your venue contact to go through the programmed. Check and order speakers' technical equipment requirements. guests/delegates etc.). Confirm guests/delegates participation. what happens if one of your speakers falls sick?) + prepare contingency plans Invite guests/delegates. Check budgets from similar meetings to ensure that all is included. Send rooming list to the hotel.g. Remember to note special requests (VIPs etc. for copying/production of handouts). Consider the unexpected. Finalize of printed material production.). Start preparing a scenario (to do list with responsible persons assigned).23 3 months prior to the event Update your reservation (no. bed rooms. 1 month prior to the event Choose and confirm catering and menus Check development of speakers presentation (Remind speakers of presentation due dates. .
Make sure that all greeters. Prepare a staff briefing kit (programmed. check that it functions and that you have all necessary cords. Call up contacts to get confirmation of coverage.and get a good start! 1 hour before event Check all event rooms. Personally check that all material has arrived and is in good condition.(advise the hotel to expect the material) Make arrangements to return material to your office after the event. helpers etc. Check and order speakers' technical Prepare a master copy of all your printed material to bring with you .24 One week prior event Send material to arrive at the hotel 48 hours before your arrival. contact telephone list etc. who has the authority to sign bills and order any extras.). Prepare name badges. Aim at getting to bed early . smile and have a great event! After the event . are on-site. Upon arrival at the venue / 1 day before event Hold a pre-event meeting with your venue contact to go through the programmed. Send out your event press release. If you are using your own AV. plugs etc. briefed and ready to go During the event Relax.just in case. Confirm all deliveries and pick-ups. scenario. Advise the event venue (and other relevant suppliers).
Check the invoice. (Present you feed-back and feedforward). sponsors. Fill out the event evaluation form. staff etc. Pay the invoices from suppliers. Make notes for the next event.25 Meet with your venue contact to review the event. . Send thank-you notes to the speakers.
being effectively maintained wit telephone.in is an online travel company catering to the travel as well as to the hospitality industry. The office is well equipped with the external and internal communication system.in one of the India’s travel company was started in 2008 by Mr. Siddharth Jain. They assist the customer in making their package tours according to their requirement.in is located in Darya Ganj. They act as a facilitator in getting tours. internet. . It is run by a team of young and energetic professionals fully conversant with modern day’s travel trade and its practices that have background with various travel agencies. Click2travel. The office of Click2travel. Beside that they also assist their customer in booking the hotel of their choice and try to provide the best alternative choice to the customer.in is an IATA recognized agency in India.26 Introduction to the company Click2travel. fax. and computer networking and computer reservation system to meet up the demand of their clients. They provide their customers with complete travel solution. groups and corporate events organized along with both air and ground transportation reservation done. New Delhi. Company’s Profile Click2travel.
which in turn brings in a more than 100% satisfied customer that keeps coming back with all their travel needs and plans. Financial Institutes. Shalini has been in the industry for 11 years and has worked with multi-nationals like Holiday Inn.Founder Director Siddharth Jain. He is well versed with the challenges that the world of hospitality has to offer. . Air Sahara & Journey mart.in. headed by Mr. A thorough professional and a perfectionist. Stores & Super markets. Their industry experience extends to providing solutions to several key industries such as the Banks. IT Companies & Travel Companies. Shalini started a successful offline Tour Operator Company in the Year 2004. Kamyab InfoTech PVT Ltd Click2travel. American Embassy Travel Management Centre.in her team is constantly striving for a 99% client conversion rate. Retailer. Neeraj Jain.Director She has vivacious personality full of positive attitude and proficient in nature. which provides us e-business solutions and application management services to keep our operations sailing smoothly.27 The management Siddharth Jain . Siddharth has an impressive knowledge of the field which he has gained over a decade and work credits with companies like Carlson Wagon Lit. Shalini Jain . She is the operational head of Click2Travel. American Express and Carlson Wagonlit.in has passionately created an online travel service Click2travel. Kamyab InfoTech is IT Solution Company based in New Delhi and Mumbai. They are our technology partners. sales or business development. BTI Sita. be it operations.in is developed through Kamyab InfoTech. the founder of Click2Travel. Siddharth is skilled in all fields of the trade.
The cost effective and well organized tour packages are sure to satisfy their customer. Vision: To be among the top travel agency in the country. be ethical and trust and respect each other Unique Selling Point To customized travel packages as per client requirement. Vision and Values Mission: To push the leading edge of travel and give the added value of services to our guest. incentive tour packages etc. To make hotel reservation according to the customer will. Hotel reservation services Leisure trips Luxury Cruises Tour packages within India Tour packages outside India Car rental services Corporate/incentive tour Airlines deals Tailor made vacations Religious tours Conferences and incentives .in is a coming up Travel Company in India which provides its client with a wide range of services. They try to keep their client with updated information about the hotel reservation. tour packages. corporate.28 Mission. Values: To create value for guest. Services Click2travel. The company also organizes group tours and tries to give its customer the best value of their money. Communication route is simplified. The company ensures that their customer is offered with the best of the Hospitality.
If the travel agent has a tax deduction certificate then 10% tax would not be deducted from the travel agent commission where as if they don’t have it then the hotel deduct 10% amount from the agent commission. agents receive a 10% commission on booking in hotels where as it can vary depending upon the hotel policy. Check the availability as per the client requirement. If the rooms are available ask for the various packages that are offered by the hotel along with their rates. Typically. Greeting the person and asking his or her name. After that give the best hotel reservation price to the client and once he/she has confirmed the booking ask him to message the conformation on yours email id. After all this is done say thank you. Also ask for extra bed cost if required.29 Procedure for hotel reservation Call at the hotel room reservation. Also ask if the rate is inclusive of tax or they are extra. Ask for the child policy of the hotel. Then ask for the Travel Agent Commission. .
I got to work on the room reservation for our client. . The company also deals in group tour. Facts and Findings The company mainly deals in outbound tours. The company also has tailor made packages for its clients. hotel booking and Airline reservation and how to organize and modify the plan according to the customer need.in as a trainee I got to learn how to make itineraries. How to make itinerary and to modify it according to the customer need. Company also deals in hotel booking and air deals. to do air ticket billing on Yatra software and to handle the customer queries. Scope of study While working with Click2trave.30 Research Methodology Objective To understand what customer wants in their tour packages. Also in the beginning of my training I got to work on a project luxury resort which is going to open at the region of Dehradun the capital of Uttrakhand.
lunch/dinner is included in price American plan (AP): in this plan room. breakfast. What is VISA service tax charge and how it is applied? VISA service tax charge is 10.31 FAQ of accounts department What do you mean by TDS? TDA means Tax Deduction at Source Is TDS different TDS is 10% on commission What is the service tax on airlines ticket? For domestic air ticket the service tax is .64% where as for international air ticket it is 1. breakfast. .30% and it is applied on service charge. Hotel What are different types of meal plan and what all things it contains? There are four different types of meal plan that is European plan (EP): in this just the reservation of room is involved in price Continental plan (CP): in this plan room and breakfast is included in price Modified American Plan (MAP): in this plan room.24%. lunch and dinner are included in price.
American plan: A meal plan at a hotel or resort in which three meals a day are included in the price. as a reservation. reservations. 2. or other documentation or identification. sometime referred to as full American plan. B&B: n. In hotels. Bed and breakfast. Buffet: A serve-yourself meal featuring several choices in each course. APAI: American plan All Inclusive. Check-in: A procedure whereby a hotel guest is registered as having arrived. and so forth. rooms. cabins. Complimentary: Free. etc that can be sold or reserved.32 FAQ hotels Accommodation: any room sold to a customer Adjoining rooms: Hotel rooms which. . a provision which allows for cancellation by one of the parties. the latest time a guest may leave without being charged for another night's lodging. Check-in time. Cancellation clause: In a contract. Check-out: A procedure whereby a hotel guest formally leaves the hotel and settles his or her bill. 1. repairs. while next to each other. Sometimes referred to as Full American Plan. In hotels. usually a hotel. Available rooms: In a hotel. the earliest time at which a room will be available. Cancel. Amenities: The facilities and features of a property. Include all three meals and all taxes. To indicate an item has been processed. usually upon payment of a penalty. To void. the number of rooms actually available for use on a given day. Check-out time. have no connecting doors. eliminating rooms not available due to damage. Basis two: Another term for double occupancy. Availability: The current inventory of seats. AP: American plan is a meal at a hotel or resort in which three meals a day are included in the price. as a check. without charge. Check-in may require the presentation of payment. Cancellation penalty: An amount deducted by a supplier from a refund of prepaid funds when a reservation is cancelled. All inclusive: One price covers all listed elements of the package.
Twin: A hotel room containing two single beds.33 Confirmation: The official acceptance of a booking by the supplier CP: Continental plan includes only breakfast. etc economy class. . MAP: Modified American plan includes breakfast and one major meal and all taxes. PPDO: Per person. Inclusive rates: Room rates that include tax. EP: European plan. Double-double. MAPAI: Modified America Plan. CPAI: Continental Plan includes only breakfast and all taxes. Invoice: A business document detailing goods or services provided and requesting payment. includes breakfast and one major meal and all taxes. A hotel room with two double beds sometimes called a twin double. double occupancy. Twin-double: A hotel room with two double beds sometimes called a double-double. suite. Accommodations that do not include meals FAP: Full American plan. apartment. Tariff: A schedule of fares or prices. usually breakfast and dinner. Modified American plan: A hotel rate that includes two meals daily. In-out dates: Dates on which a guest arrives and leaves. Double occupancy rate: The rate charged when two people will occupy a room.
the unique two. including those that identify airports. Circle trip. D: Business class discounted Domestic airline: An air carrier that provides service within its own country. also called a domestic carrier. Domestic fare: Fare charged for travel within a country. Class: Letter used to book your flight reservation. Carrier: Refers to the name of the airline you are travelling. Bulk fare: A fare available only when buying blocks of seats. more loosely. APT: Airline passenger tariff Availability: The current inventory of seats that can be sold or reserved. Child: Person 2-11 years. as a reservation. as of an airline ticket. CT. .34 FAQ for air lines A: First class discounted Airline codes: Specifically. Code share: Flight operated by another airline. before tax has been added. Add-ons: Extra flight at extra cost Amendment: Changes to your booking. C: Business class Cancel: To void. Commissions are calculated on the base fare. Conditions: Rules pertaining to this air fare.or three-digit indicators that identify specific airlines in CRS systems. F: First class Fare: A paying passenger on a plane. all such unique indicators. CNL: Cancel. B: Coach Economy discounted Base fare: The fare.
Q: Coach Economy R: Supersonic . Net fare. Normal fare: An airline fare for a completely unrestricted ticket. OW: one way journey. This fare is agreed on by the airlines involved. Reference. No show: This occurs when customer or group has made a confirmed reservation and fails to check in. Non-reroutable: No changing of destinations. P: First class premium Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. M: Coach Economy discounted MPM: Maximum permitted mileage. Inventory: Refers to the number of rooms and specific room types available for sales in a hotel. Name. net rate: The fare after commission. Non-refundable: No refund value. Mileage: The amount of miles permitted to be flown on an air fare. the maximum distance you can fly in air miles.35 H: Coach Economy discounted IATA: International Air Transport Association. J: Business class premium Joint fare: The fare charged for travel that utilizes more than one airline. Non-endorsable: No changing of airlines/carriers. PNR: Passenger. K: Thrift L: Thrift discounted Nominated carrier: The airline you can fly. Open jaw: Fly into one city and out of another city at no penalty. One-way trip: Any trip for which a return leg has not been booked.
as on an airline. Unrestricted fare: A higher fare for a ticket offering maximum flexibility. Upgrade: To move to the next higher category. Split ticketing. Stopover: When you leave the airport for more than 24 hours. Season: Different times of the year for travel have different fares. Rerouting: Changes to flight routing. usually to obtain a lower fare. Roundtrip: A trip. R T Fares: Return journey fares. Creating two separate tickets for a single journey. STPC: Airline pays for your accommodation at the stopover. TKNO: Ticket number TKTL: Ticket time limit. usually indicating a discounted fare. V: Thrift discounted W: Coach Economy premium Y: Coach Economy . Ticket designator: An airline code. as to upgrade a passenger from tourist to business class. Surcharges: Extra cost involved. to a single destination and back.36 S: Standard Class T: Coach Economy discounted Reissue: Changes requiring a new ticket to be issued. Ticket stock: Blank airline tickets. RT: Round trip. Transit: Stopover and change plane. Transit visa: A limited-term visa issued solely to allow passage across or through the issuing country's territory. Ticket on departure: A ticket that will be picked up by the passenger at the airport.
AVS: Availability status messages. Cultural tourism: Travel to experience the arts or history of a location or travel to immerse oneself in the language. museum admissions. ADVR: Advise as to rate. without charge. Inclusive tour: A tour package that bundles transportation and lodging along with additional services such as transfers. Complimentary: Free. All-in: All inclusive.37 FAQ for travel industry Accreditation: Approval given by various trade associations to a travel agency allowing the sale of tickets and other accommodations. Inbound operator: A person or company providing inbound services. as a tour. Add-on: Anything optional purchased by a passenger. Destination: Place to which a person is traveling or a thing is sent. . IATA: International Air Transport Association. ADVN: Advise as to names. Briefing tour: A tour. society. usually to indicate an on-going relationship. Client: A term used for a customer. as in tour arrangements. sightseeing. Full service agency location: A branch of an agency that provides customers both reservations and ticketing Inclusive Rates: Rates that include tax. CRN Cash refund notice. COD: Cash on delivery. or culture of a region. Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. All inclusive: One price covers all listed elements of the package. and so forth In-out dates: Dates on which a guest arrives and leaves. usually for travel agents and other industry personnel intended to acquaint them with a new destination or new procedures. Incentive travel: Travel that is given to employees as a reward for outstanding performance.
. The amount of the ticket. Leisure travel: Travel undertaken for pleasure. MAAS: Meet and assist. as opposed to business travel. any company providing travel services to the public. may be applied to another trip in many cases. Land only: A fare rate that doesn't include air transportation. TQM: Total Quality Management TA: Travel agent. referring to travel over land that does not involve an aircraft. Often used to indicate a trip of seven days or longer. Also called "personal name record Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. Net rate: These are rates with commission deducted at source. no moneys will be returned should the trip be cancelled. Surface: On land. regardless of its purpose. Rooming list: A list of guest names and room dates for a group. a list of flights. in an itinerary. Point of embarkation. A package is distinguished from a tour by virtue of the fact that it combines fewer elements. In an airline booking. a rental car. such as air travel.38 Itinerary: The route of travel. Net amount: The amount due to supplier after the commissions had been deducted. Passenger name record: A file on a computerized reservation system containing all the information relating to a specific booking. Supplier: In the travel industry. and a hotel. times. Outbound: Referring to the leg of the journey departing the city of origin to the destination or destinations. supplied to the hotel prior to guest arrival. PPR: Passenger profile record. point of origin: Where a journey begins. T&E: Travel and entertainment. Service charge: A fee charged by travel agencies for providing non-commissionable services. Non-refundable: Of a ticket. etc. minus a service fee. Markup: The sum of money or percentage added to a wholesale or purchase price to arrive at the retail or resale price. Package: A travel product bundling several distinct elements.
Travel consultant: An alternative term for travel agent. either as a way of rewarding a purchase or to attract business. Tour: A travel product in which several elements are bundled together and sold as a unit. Tire kicker: A customer who asks a travel agent for recommendations or quotes but who never actually makes a booking. Travel agent: Any person who sells travel products on a commission basis. A person with specific knowledge of the travel industry hired on a contract basis to provide advice. Tourism: The activity of travel for pleasure. vouchers. Transfer: The transportation of a passenger between two points. Tour operator: A company that assembles the various elements of a tour. guidance. Tour conductor: An employee of or contractor to a tour operator who accompanies and is in overall charge of a Tour documents: A packet of tickets. TAC: Travel agency commission. itineraries. often included as an element of a tour. host. or services to a company. Travel agency: Usually used in the travel industry to refer to an ARC-appointed storefront retailer. . instructions. Tourist: A leisure traveler.39 TAAD: Travel agent automated deduction. Travel counselor: An alternate term for travel agent. Through fare: Fare to a foreign destination reached via a gateway city. and other information sent to a passenger by a tour company. Tourist trap: Derogatory term for any attraction appealing to tourists but considered to be in bad taste or to give poor value for the money. Throwaway: Any item given away for free. An area of a tourist destination that has become over-commercialized. Tours typically involve the use of a guide. TO: Tour order. or escort by groups. such as from the airport to a hotel or vice versa. Ticket: A formal travel document representing a contract between the traveler and the supplier.
Wholesaler: Any company that sells to retailers as opposed to the general public. a tour operator. . Weather tourist: A person who travels to view meteorological events such as hurricanes and tornadoes. such as a letter of invitation from an approved organization or a receipt for confirmed bookings. Trave log. a stamp in a passport authorizing the bearer to visit a country for specific purposes and for a specific length of time. required by a foreign government before a visa will be issued. ADR: Average daily rate. any supplier of travel products or services.40 Travel partner: A travel supplier that participates in a frequency marketing program operated by another travel supplier. Wholesaler rate: A non-commissionable rate for a product such as a hotel room that is extended to tour operators and packagers. has a monetary value and which must be accounted for to the ARC. travelogue: A documentary film or video extolling the attractions of a specific travel destination or group of destinations Trip: In the travel industry. Accountable document: Any piece of paper that. Visa expediter: A person or company charging a fee to procure visas another travel documents Visa support: Any documentation. regardless of whether an overnight stay is involved Vendor: In the travel industry. FAQ Accounts Account Executive: Person responsible for management of office. Accountable manual documents: Blank ARC ticket stock used to hand-write tickets. more frequently. any journey of more than 100 miles from a person's home. Visa: A document or. XO: Exchange order. when validated by a travel agency.
html http://www. TAC: Travel agency commission. Depreciation: In taxation.com/support-files/corporatetravelplanningchecklist.com/faq/tits.41 Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. Net amount: The amount due to supplier after the commissions had been deducted.pdf http://www. such as machines used in a business.co.in/mice.resavenue.jsp .mysiatravel. CRN Cash refund notice.corporatetravel.aspx http://www. Used to offset the cost of acquiring the asset. References Internet http://www. over a period of time. a deduction taken to account for the decline in value of assets. Fortnight: A period of two weeks Invoice: A business document detailing goods or services provided and requesting payment.personal-assistant-tips.com/Faqs-on-tours. Net rate: These are rates with commission deducted at source. Service charge: A fee charged by travel agencies for providing non-commissionable services. Net profit: Profit after all expenses has been taken into account. Depreciable asset: Any property owned by a business that is subject to depreciation for tax purposes.
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