SUBMITTED TO: Anjali Khanna(HOD)

Table of content

1. 2. 3. a. b. c. d. 4. a. b. c. 5. 6. 7. 8. 9.

Acknowledgement Overview of India tourism industry. Different sectors of tourism industry in India Tourism and hospitality industry Structure of the industry Tourism policy Other government initiatives Future outlook Medical tourism industry Rural tourism industry Eco tourism industry Travel industry Forms of travel Tour operator Inbound tour operator Job of domestic tour operator

10. Sources of income of a tour operator 11. Outbound tour operator 12. Check list for International Tourist a. b. c.
At the time of reservation Visa FOREX

13. Corporate travel a.
Corporate travel check list

14. MICE (Meetings, Incentives, Convocation and Events)

3 a. b.
Organizers check list Meeting and Events check list

15. Introduction to company 16. Company’s profile 17. The management 18. Mission, Vision and Values 19. Unique selling point 20. Services 21. Procedure for hotel reservation 22. Research methodology a. b. c. Objective Scope of study Facts and findings

23. Frequently asked questions

ACKNOWLEDGEMENT First of fall I would like to thank the Director of Click2Travel.in for giving me the opportunity to do my two-month project training in his esteemed organization. I am highly obliged to Mr. Siddharth Jain for granting me to undertake my training at Click2Travel.in.I express my thanks to all team members under whose able guidance and direction, I was able to give shape to my training. Their constant review and excellent suggestions throughout the project are highly commendable.


Introduction to Indian tourism industry Indian Tourism Industry is the major service industry in the country. The prime authority for the development, management and promotion of tourism industry in India is the Ministry of Tourism which also runs the Incredible India Campaign.

Overview of India Tourism Industry Tourism in India contributes around 6.23% of the national GDP and is responsible for generating 8.78% of the overall employment in India.

As of 2008, the Indian tourism industry generated about US$ 100 billion and around US$ 275.5 billion of revenue is expected to be generated by 2018.

The growth rate has been expected to be 9.45% annually.

Figures of 2009 indicate that around 5.11 million foreign tourists visited India that year, mostly coming from the USA and UK and domestic tourism touched high figures of 650 million. The highest share was taken by the states of Andhra Pradesh, Uttar Pradesh and Tamil Nadu.

Maharashtra. Tamil Nadu. Delhi and Uttar Pradesh remain the favorite destination among the tourists. Indian hospitality industry's excellent growth has been primarily due to the following reasons    Strong GDP performance Developing stronger ties with nations all across the world Encouraging foreign investment Structure of the Industry .5  Rajasthan. State Governments. It collaborates with various Central agencies. The Ministry of Tourism formulates and regulates the national policies for the promotion of the tourism sector.  Different Sectors of Tourism Industry in India the different sectors of the Indian Tourism Industry are enlisted below: Tourism and Hospitality Industry A brief: The Indian Tourism Industry has registered a remarkable growth both in the volume of foreign tourists and the overall revenue compared to the International Tourism Industry. Union Territories and thus promotional policies and programs for the tourism sector are defined. The World Travel and Tourism Council (WTTC) have counted India and China as among the fastest growing tourism industries over the span of next 10-15 years.

It contains the following policies      Target tourism as a major sector for economic growth Focus on domestic tourism Position India as a global brand for tourism Develop integrated tourism circuits Tourist friendly visa process Tax rates rationalization in the hospitality sector Immigration services   Other Government Initiatives 31 villages have been recognized by the Ministry of Tourism. Advantages India offers the following advantages when it comes to medical treatment and facilities:  The treatment costs are comparatively 30% lower to that of Western countries and also the cheapest in South-east Asia. Madhya Pradesh.500 billion to GDP by 2020. With years passing by India is becoming a top priority for medical tourism. The Hotel sector has registered a faster growth than the GDP since the last few years. Gujarat. Government of India to be developed as tourism hubs. Kerala. Maharashtra. Karnataka.  Atethie devo bhava: (guests are equal to God) this policy by the Government aims to make the common people aware who come in contact with the tourist. Sikkim. Tourism Policy  The National Tourism Policy was prepared in the year 2002. as it provides quality health treatment at cheaper costs compared to the treatment costs in the USA and other developed nations. The Government of India is expecting to generate Rs. Tamil Nadu. The states of which the villages have been identified are Himachal Pradesh. Assam. . Rajasthan and West Bengal.6 The hotel industry is an important division of the Tourism Industry. Medical Tourism Industry This is one of the highly growing sectors of the Indian Tourism Industry. 8. Orissa. Bihar.  Incredible India: Under this policy the Government carries out its promotional activities through various marketing programs.  Future Outlook The hotel sector is expected to register a positive growth in the next few years.

7  The medical staff. make it a Rs. Tourism projects have been launched by the Union Tourism Ministry in collaboration with the UNDP. coronary risk markers. body fat analysis.3 billion has been estimated to come up. orthopedics. which will. This sector has got quite a high number of tourists specially those who have an attraction for the rural ways of life. which has given US$ 2. Gujarat and South India every year. a business of $2. Future Estimates for the Medical Tourism Industry This sector has immense potential and by 2012. Eco-Tourism Industry Eco.  Infertility treatments cost almost 1/4th of that in the developed countries and services include modern assisted reproductive techniques. Alone from Rajasthan. spirometry. Even without any promotional programs for developing rural tourism. Chest X-ray. audiometric. as reported by the Confederation of Indian Industry (CII). 2D echo Color Doppler. The sector is expected to generate an annual growth of 30%.5 million for the project. in transplants. It has the prime objective of promoting tourism by maintaining the nature as it is and promoting the conservation of wildlife and their habitats. innumerable tourists across the seas visit the villages in Rajasthan. joint replacements. such as IVF. Rural Tourism Industry Rural tourism industry reflects the rural civilization and culture followed in rural India which is rich in arts and crafts. doctors etc have a good command over the English language which makes it easier for the tourists to communicate with them  Indian hospitals offer excellent medical facilities in cardiology. . and a full range of Assisted Reproductive Technology (ART) services.500-crore industry by 2015. Spiritual Tourism Industry India has numerous spiritual destinations which makes India a hot spot for spiritual tourism industry. gold standard DXA bone densitometry. 9.Tourism is a very responsible form of tourism which encourages sustaining ecological balance and also leading to ecological development. cancer risk markers. high strength MRI etc are some of the medical services offered in India. comprehensive physical and gynecological examinations.  Full body pathology. handicraft exported amounted to about INR4 million in the year 2009. cosmetic treatments and many others. Spiritual tours organized for the tourists all across the country give the tourists an insight into the religiously rich culture of India. 12 lead ECG.

Road travel: It is the most popular form of travel and includes various modes such as personal automobiles. These can include hotel reservation. Sightseeing.8 Travel industry The travel industry caters to recreational. Rail travel: the popular forms of rail travel include inter-city trains. transit trains and high speed long distance trains. Air Travel: It is the most popular form of international travel. airport transfer. . Accommodations along with meals if necessary. Travel services (transfer to and from the destination). road. leisure and business travelers. The elements of tours consist of.     Travel (rail. buses and taxis. However it is still used for small trips and leisure cruises. tours of the areas. Ship. due to its speed and coverage. Road. Travel operators are mainly of two kinds that is   Inbound tour operator (domestic tour operator) Outbound tour operator Inbound tour operator An inbound tour operator is simply a company that makes travel arrangements for arriving tourist from other countries or tourist from within the country. meals etc.    Tour operator A company that assembles the various elements of tours is known as a tour operator. sea. air). The travel sector covers the following sectors    Transportation services (Rail. Airways) Hospitality services (including accommodation in hotels and resorts) Destination Forms of travel  Ship travel: Sea travel has largely been replaced by faster means of travel such as automobiles and airplanes.

After this he coordinates with his counterpart: The Agent at the destination and work out the cost inclusive of all the necessary elements of the tour. Duration of Travel. airport transfer. For example let us say that you are a tour company that is located in India. Such as the Destination selection. Once the client has agreed for the package.  Incentive packages. etc). After that he sends the package detail to you that is hotel cost. then the Tour operator customize and pass on the package detail to the client by adding up his margin in it. Commission from package tour holidays. You are an outbound tour operator if you make arrangements for people who want to visit some other country. accommodation. Short listing of hotels according to the client requirement. Sources of income of a tour operator     Service charge. Outbound Tour operator in India takes the requirement of a customer in detail . transportation cost etc. Job of domestic tour operator    Identify itinerary (it include everything from sightseeing. These are the tours booked by the companies for their employees through tour operator. Help in arranging transportation for the client (rail. let us say that you are a tour company that is located in India. and then makes a detailed itinerary. travel agency. You are an inbound operator if you make arrangements for people who are arriving in India for a visit. These can include hotel reservation. The tour operator of the destination country negotiates the rate with the hotel. meals etc. Interest. air). That is to say that one tour operator is of the company from where the tourist belongs and the other where the tourist wants to visit. In outbound tours two or more tours operators are involved. Commission from hotels can vary according to the hotel policy. etc on your behalf. The Outbound Agent in India confirms all the arrangement of as per the itinerary with the destination tour operator. road. sea.9 For example. Commission from sales (not much these days from airlines). No of adults and children traveling etc. Type of Accommodation. Outbound tour operator An outbound tour operator is a company which makes travel arrangement for the people of their country to some other country. . tours of the areas.

10 Work of a travel agent   Give advice on destination. hotel accommodation. restaurants. required papers (passports. . fares and hotels ratings and accommodations. tourist attraction and recreation.   Provide information on custom regulation. Advice on weather conditions.  To collect information on departure and arrival time. Make arrangements for transportation. car rentals. tours and recreation. visa and certificate of vaccination) and currency exchange rates to international travelers.

. Forex. if he is only buying tickets from us. Example Mr.  Check on the Travel Insurance requirements.  Names given by client should match the name as on their respective passports.International At the time of reservations.Satinder Singh  Check Validity – In most cases passport should be valid for at least six months from the date of departure from the destination country. E.  Visa Status – Check if there is enough time available to obtain Visa. you must check and offer on the services he is not buying from us. then we should also ask him where he is going to stay.11 Check list for international tourist Operational Guidelines . Special Request and advise him on Change/Refund/No-Show Clauses.  In view to provide Best of Services.  In view to generate additional revenue. Travel insurance.  Take complete name.g. you must check on Seat /Meal Request. and if we can offer him hotels/ transfers/ Forex / travel Insurance.  A Child should have name of the accompanied parent on his/her passport. Inoculations.

 Original Bank Statement for the last 6 months.  Check Nationality . Portugal.  2-4 recent passport size color photographs with white background and on Kodak paper only.  Standard Documents required  Passport with validity of more than six months.  Foreign Exchange endorsement / Copy of Credit cards.  1 Visa application form duly filled in and signed. (OR) * Please Log on to Visa pages online to find out details. purpose and duration of visit.  Income Tax paper for the last 3 years. Medical Requirements : *As Applicable Visa Fee Time Taken : *As Applicable : *As Applicable * Please check directly from Embassy or its website for correct info. Denmark. France. designation. Luxembourg. With Schengen visa. Countries like USA. The 15 Schengen countries are: Austria.  Covering letter from the applicant on company's / personal letterhead stating his name. ensure you apply visa to the country of first port of arrival. and Australia have stringent norms. different regulations apply.12 Visa  There should be enough pages available for Visa (2 pages for one visa required)  Check the Passport’s Place of Issue – as embassies do not accept applications of passport issued out of their region. Greece. so take care when dealing with such itineraries.If passport holder other than Indian. Finland.  If it’s Schengen Visa. UK.  Detailed Tour Itinerary. Spain and Sweden. Belgium. Netherlands. Norway. Canada. Iceland. you may enter one country and travel freely throughout the Schengen zone.  Tour Confirmation & Hotel Confirmation. . Italy. Germany.

There is lot of duplicate currency floating in the market.10. please check requisite documents including passport size photographs to be carried along. so be careful when accepting currency notes.13 In case passenger availing Visa on arrival. note down number of each currency note.85. then to safeguard yourself. If not able to identify them. Example 1USD = INR 46. FOREX  Always advice passenger that the payment due would be calculated as per ROE on the date of payment made. so please check from your Bank/ Forex Dealer. What is Selling Rate? Rate at which the Bank or Forex Dealer sell currency. Always check the current rate of Exchange before you accept the payment.    What is Buying Rate? Rate at which the Bank or Forex Dealer buy currency. Example 1USD = INR 45. TC / Cash currency rates may differ. .

instructions and forms. Health Advisories Passport Check validity of traveler’s passport – passports should be valid for at least 6 months after date of arrival in destination country. or use the  Link below to find visa requirements by country. Remember that an inoculation certificate may be required when applying for a visa.  Export license(s) Find out if a trade license/permit is needed. Consider obtaining a second passport for convenience if the traveler is a frequent flyer. There are basically four expense categories for corporate travel. Which are as follows?    Airlines expense Hotel expense Food and beverages expense  Transportation expense CORPORATE TRAVEL CHECKLIST Travel Advisories Check for travel advisory warnings before booking flights. Both passports will be simultaneously valid.     Visas Check the embassy/consulate’s website for visa requirements.  .14 Corporate Travel Corporate travel is the people travelling for purpose related to work from one country to another or from one place to another within the country. Inoculations Make sure inoculations are completed as soon as possible because inoculations can take several weeks to become effective.

if applicable. dietary requirements.  insurance requirements  Find out if chauffeur drive is required because of country regulations  Verify location of collection/drop off point  Find out if corporate vouchers are available  Find out if maps are provided Taxis/Courtesy Car  Note pickup time and exact location of collection point  If driver will be carrying a sign. incoming/outgoing fax/voicemail) Specify the type of room required (i.e. keep a record of traveler’s registration no. luggage capacity. find out what the sign will say.                Translator/escort  Check with the applicable tourist board for translators/escorts Hire car  Find out what type of hire car the traveler prefers (subject to travel policy).uk Be aware of time zone impact on date/time of arrival Check traveler’s seating preference. manual/automatic. etc) Specify smoking/non-smoking preference Check if customer parking is available Note booking reservation number Send traveler's flight details to hotel upon confirmation Request that the room is held for late arrival (arrival after 1800 hrs). compare prices using a flight comparison website like Expedia.  Note the driver’s mobile number Trains  Note train times  Obtain train tickets  Find out if seat reservation is required  Find out if connecting train(s) leave from the same station  Get directions from station to venue Driving/Car parking  If possible. Obtain tickets/boarding pass in advance if preferred Hotel Check hotel reviews Make sure the hotel has service amenities (i. garage. breakdown cover. standard. mechanic. Wi-Fi.e. single occupancy double.. Flights Compare prices using a flight comparison website Check travel policy for traveler's approved class of travel Before booking. air conditioning. and air miles details.co. . make and model of car.15 International Driving license Find out if an international driving license/permit is required. and any extras such as satellite navigation.

flight times. model and color of car. make. fax no. provide traveler’s registration no. room reservation no. platform.. check-in times.16  Check if international breakdown cover required?  Find out if you need to reserve a parking space  If parking is arranged at client’s premises. envelopes)  Business cards (with reverse side in country specific language)  Meeting papers  Weather report for week ahead  Advice on dress code for events  ‘Hints for Exporters’ booklet  Hardcopy of diary for the travel period  Photocopy of passport/important docs/credit cards  Country specific information. advice on local etiquette  Extra copy of the itinerary for his household  Contact details of others travelling to the same meeting  Area map (Google maps) and map/directions to venue. address. contact/account details (name written on sign)  Train times. station. for all arrivals and departures  Hotel arrival time. of overseas contacts  Hire car collection/drop off time.  Taxi pickup times. compliment slips.  Timing/location of meetings and entertainment  Name and telephone nos. contact details. hotel. rail enquiry desk no.  Airline terminal no. Health insurance cover  Make enquiries about health insurance Spending Money Worldwide Restaurant Search Itinerary Include the following details  Name and location of airport  Date of travel.. flight nos. reservation no. guidebook. address. phrasebook. hire car pickup/drop off location  Details of local currency and suggested daily budget . telephone no. company name.. Travel Pack  Passport  Inoculation certificate  Flight Tickets/boarding pass  Hotel booking reservation number  Travelers cheques  Car rental voucher  Train tickets  Insurance documents  Stationery (headed paper. name.

MICE tourism is a specialized area with its own trade shows (IMEX) and practices. The acronym MICE are applied inconsistently with the “E” sometimes referring to Events and the “C” sometimes referring to Conventions. perhaps with the exception of Incentives. rather than professional or educational purposes. . a profession. Incentives. Unlike the other types of MICE tourism. MICE are used to refer to a particular type of tourism in which large groups planned usually well in advance are brought together for some particular purpose. or a job well done. This process of marketing and bidding is normally conducted well in advance of the actual event. MICE tourism is known for its flawless planning and demanding clientele.17 MICE = Meetings. often several years. Most components of MICE are well understood. Incentive tourism is usually undertaken as a type of employee reward by a company or institution for targets met or exceeded. and Exhibitions. MICE tourism usually consists of a well planned agenda centered on a particular theme. Incentive tourism is usually conducted purely for entertainment. Conferences. MICE events are normally bid on by specialized “convention” bureaus located in particular countries and cities and established for the purpose of bidding on MICE activities. such as a hobby. or an educational topic.

Exhibitions: An event design to bring together people in the specific industry or closely related industry to come together to show case their product or services to a group of attendees.18 Meetings: it is designed to bring to bring people together for the purpose of exchanging information Incentives: It is a trip that is planned by a company to reward their employees for outstanding services in their desired field. The source of income is by charging 5% to 10% on the total bill. Conventions: A gathering of people to meet and discuss similar issues and activities in a large setting. .

19 Organizer’s checklist Location • • Accessibility: is the meeting location easy to reach? Environment: comfort. accommodation? Can you move from one space to another conveniently and quickly? Soundproofing. lunch. air conditioning. with their own cars or is their transportation specially arranged? Facilities • • • What kind of facilities will you need: main meeting room. experiences or an urban meeting? Homely and cozy or classy and stylish? When planning your schedule • • Will your guests arrive from near or far? Will they arrive by public transport. dinner. spaces for group work. exhibition. will you need cameras and screens? . ease of concentration Nature of the event • • • Is the event one-off or a series of events? Calm of nature. is the projector bright enough. technology Furniture • • • • • • • Short informative sharing event or information bulletin: rows of chairs All-day seminar or longer: classroom set up (tables and chairs) Training or workshop: group work tables (4–6 people per table) Meeting: conference table (max 20 people per table) Training event or meeting: U-shaped table Evening event or get-together: cocktail set-up (buffet and bar tables) Festive dinner party: banquet setting (8–12 people per table) Technology • Take note of the size of the space: is the PA loud enough. furniture. auxiliary spaces. acoustics. atmosphere.

webcasting and recorded files Are you looking for interaction: voting facilities. luxury? Trends • Decoration and presentation: neutral. security officers. standards for the operations Responsibility of the meeting location: recycling. nationality. visual planning and projectors. air conditioning. materials. heating. status What is the aim of the catering: to satisfy hunger. own staff and meeting location staff Quality and responsibility • • Quality of the meeting arrangements: quality standard certificates. and how much time do you need to reserve for eating? What message do you want to convey: health-consciousness. make an impression. lighting .20 • • • • Visual aspects: lighting technology. seasonal. video recordings? Will you require professional help with planning or technical support during the event? Catering • • • • • Nature of the event: working meeting or a party? Participants: gender. suspended items and installations. following a theme or a corporate image? Security • • • Security of the site: fire safety. or encourage guests to stay longer? Timing and schedule: how hungry are the participants. quality of technical execution Required IT solutions: open/closed network. personal security arrangements (for speakers or participants) Information Security: spaces. access control Personal safety: first aid.

)?  Whom do you want to attend? Estimate no.21 Meeting & Event Check List For Big Meetings & Events At the very start Define  The purpose and objectives of the meeting . accessibility for disabled etc.). Can you be flexible on dates?  Where do you want it to take place? (Consider parking. No. .to you.  What is your budget? (Can you get extra funds if needed? Could you get sponsors. transportation.  How long would your event be?  Do you need to attract guests/delegates by PR. And available optional dates.  When do you want it to take place? (Remember to check dates for other events). (Develop a relevant media contact list)?  Do you need to insure the event? Determine   Preferred dates.  What will the guests/delegates gain from participating?  Who will be the members of the planning group/event committee?  Who is the decision maker(s)?  Who will be there to help on-site?  What do you want to happen? (Work out a preliminary program/agenda). times).. of guests/delegates. seating format and size of meeting rooms and other facilities needed each day (incl.

) on the response form. smoking etc. A rough draft of the program. Type of guests/delegates. receptions etc. When you need the offer.22          Need for breaks. Invite speaker Prepare invitations. State your preference packages &/or itemized rates. dinners. exhibition. Consider the offers received:  Which facilities will best accommodate your event?  Which will best live up to the expectations of the guests/delegates?  Who will be the best partner to work with?  Which venue best meets your budget. . Any special requests (e.g. and standard of bed rooms each day. No. Any other relevant information. Book the event venue(s) and main services Consider the need for printed material and prepare a timeline for producing it. Inspect the considered event venue(s). Budget. stage). lunches. Allow the guests/delegates to note their individual requirements (dietary.

for copying/production of handouts). Confirm guests/delegates participation. of meetings rooms. Remember to note special requests (VIPs etc. Finalize of printed material production. bed rooms. guests/delegates etc. Prepare press release for your event. (E.23 3 months prior to the event  Update your reservation (no. (Updating minimizes your cancellation/reduction costs). what happens if one of your speakers falls sick?) + prepare contingency plans Invite guests/delegates. Order gifts and amenities. Check budgets from similar meetings to ensure that all is included. Consider the unexpected.       . Prepare your event budget.).    1 month prior to the event   Choose and confirm catering and menus Check development of speakers presentation (Remind speakers of presentation due dates. Check and order speakers' for transportation requirements. Hold a pre-event meeting with your venue contact to go through the programmed.g. Start preparing a scenario (to do list with responsible persons assigned). Check and order speakers' technical equipment requirements.     Order signs and printed material.). Send rooming list to the hotel.

Check and order speakers' technical Prepare a master copy of all your printed material to bring with you . who has the authority to sign bills and order any extras. Prepare a staff briefing kit (programmed.         Upon arrival at the venue / 1 day before event    Hold a pre-event meeting with your venue contact to go through the programmed. Advise the event venue (and other relevant suppliers).just in case. check that it functions and that you have all necessary cords.(advise the hotel to expect the material) Make arrangements to return material to your office after the event. smile and have a great event! After the event .). Make sure that all greeters. plugs etc. Personally check that all material has arrived and is in good condition. scenario. Confirm all deliveries and pick-ups. Aim at getting to bed early .24 One week prior event  Send material to arrive at the hotel 48 hours before your arrival. are on-site. Call up contacts to get confirmation of coverage. helpers etc. briefed and ready to go During the event  Relax. Prepare name badges. Send out your event press release.and get a good start! 1 hour before event   Check all event rooms. contact telephone list etc. If you are using your own AV.

Pay the invoices from suppliers. Make notes for the next event. Send thank-you notes to the speakers. Fill out the event evaluation form. (Present you feed-back and feedforward). staff etc.      .25  Meet with your venue contact to review the event. sponsors. Check the invoice.

being effectively maintained wit telephone. Siddharth Jain. Click2travel. fax. The office of Click2travel. The office is well equipped with the external and internal communication system. It is run by a team of young and energetic professionals fully conversant with modern day’s travel trade and its practices that have background with various travel agencies. internet.in one of the India’s travel company was started in 2008 by Mr.26 Introduction to the company Click2travel. They act as a facilitator in getting tours. New Delhi. Company’s Profile Click2travel.in is an online travel company catering to the travel as well as to the hospitality industry. Beside that they also assist their customer in booking the hotel of their choice and try to provide the best alternative choice to the customer. and computer networking and computer reservation system to meet up the demand of their clients.in is an IATA recognized agency in India. They provide their customers with complete travel solution. . groups and corporate events organized along with both air and ground transportation reservation done.in is located in Darya Ganj. They assist the customer in making their package tours according to their requirement.

. American Express and Carlson Wagonlit.Founder Director Siddharth Jain. He is well versed with the challenges that the world of hospitality has to offer. which provides us e-business solutions and application management services to keep our operations sailing smoothly. Their industry experience extends to providing solutions to several key industries such as the Banks. Kamyab InfoTech PVT Ltd Click2travel. Stores & Super markets. Shalini has been in the industry for 11 years and has worked with multi-nationals like Holiday Inn.in has passionately created an online travel service Click2travel. Siddharth has an impressive knowledge of the field which he has gained over a decade and work credits with companies like Carlson Wagon Lit.27 The management Siddharth Jain . Neeraj Jain. Shalini Jain . They are our technology partners.in her team is constantly striving for a 99% client conversion rate. Air Sahara & Journey mart. IT Companies & Travel Companies. sales or business development. Shalini started a successful offline Tour Operator Company in the Year 2004. which in turn brings in a more than 100% satisfied customer that keeps coming back with all their travel needs and plans. She is the operational head of Click2Travel. be it operations. Kamyab InfoTech is IT Solution Company based in New Delhi and Mumbai. Financial Institutes. A thorough professional and a perfectionist. Retailer.Director She has vivacious personality full of positive attitude and proficient in nature. American Embassy Travel Management Centre.in is developed through Kamyab InfoTech. Siddharth is skilled in all fields of the trade. headed by Mr. the founder of Click2Travel.in. BTI Sita.

28 Mission. corporate. tour packages. The company ensures that their customer is offered with the best of the Hospitality. The cost effective and well organized tour packages are sure to satisfy their customer. They try to keep their client with updated information about the hotel reservation.            Hotel reservation services Leisure trips Luxury Cruises Tour packages within India Tour packages outside India Car rental services Corporate/incentive tour Airlines deals Tailor made vacations Religious tours Conferences and incentives .in is a coming up Travel Company in India which provides its client with a wide range of services. Values: To create value for guest. To make hotel reservation according to the customer will. The company also organizes group tours and tries to give its customer the best value of their money. Services Click2travel. Communication route is simplified. Vision: To be among the top travel agency in the country. Vision and Values Mission: To push the leading edge of travel and give the added value of services to our guest. be ethical and trust and respect each other Unique Selling Point    To customized travel packages as per client requirement. incentive tour packages etc.

Also ask for extra bed cost if required. If the rooms are available ask for the various packages that are offered by the hotel along with their rates. . After that give the best hotel reservation price to the client and once he/she has confirmed the booking ask him to message the conformation on yours email id. After all this is done say thank you. Also ask if the rate is inclusive of tax or they are extra.29 Procedure for hotel reservation           Call at the hotel room reservation. Ask for the child policy of the hotel. Then ask for the Travel Agent Commission. If the travel agent has a tax deduction certificate then 10% tax would not be deducted from the travel agent commission where as if they don’t have it then the hotel deduct 10% amount from the agent commission. Greeting the person and asking his or her name. Check the availability as per the client requirement. Typically. agents receive a 10% commission on booking in hotels where as it can vary depending upon the hotel policy.

I got to work on the room reservation for our client.in as a trainee I got to learn how to make itineraries.30 Research Methodology Objective   To understand what customer wants in their tour packages. Company also deals in hotel booking and air deals. . hotel booking and Airline reservation and how to organize and modify the plan according to the customer need. How to make itinerary and to modify it according to the customer need. Scope of study While working with Click2trave. to do air ticket billing on Yatra software and to handle the customer queries. The company also has tailor made packages for its clients. The company also deals in group tour. Also in the beginning of my training I got to work on a project luxury resort which is going to open at the region of Dehradun the capital of Uttrakhand. Facts and Findings     The company mainly deals in outbound tours.

lunch/dinner is included in price American plan (AP): in this plan room.  What is VISA service tax charge and how it is applied? VISA service tax charge is 10.31 FAQ of accounts department  What do you mean by TDS? TDA means Tax Deduction at Source  Is TDS different TDS is 10% on commission  What is the service tax on airlines ticket? For domestic air ticket the service tax is . breakfast.64% where as for international air ticket it is 1.30% and it is applied on service charge. Hotel  What are different types of meal plan and what all things it contains? There are four different types of meal plan that is European plan (EP): in this just the reservation of room is involved in price Continental plan (CP): in this plan room and breakfast is included in price Modified American Plan (MAP): in this plan room.24%. breakfast. . lunch and dinner are included in price.

as a reservation. a provision which allows for cancellation by one of the parties. the latest time a guest may leave without being charged for another night's lodging. etc that can be sold or reserved. Complimentary: Free. Cancellation clause: In a contract. Sometimes referred to as Full American Plan. rooms.32 FAQ hotels Accommodation: any room sold to a customer Adjoining rooms: Hotel rooms which. Buffet: A serve-yourself meal featuring several choices in each course. repairs. Availability: The current inventory of seats. Check-in time. Check-out: A procedure whereby a hotel guest formally leaves the hotel and settles his or her bill. the number of rooms actually available for use on a given day. while next to each other. cabins. the earliest time at which a room will be available. Include all three meals and all taxes. B&B: n. sometime referred to as full American plan. as a check. and so forth. American plan: A meal plan at a hotel or resort in which three meals a day are included in the price. Check-out time. Bed and breakfast. To indicate an item has been processed. Check-in may require the presentation of payment. Cancel. To void. APAI: American plan All Inclusive. usually upon payment of a penalty. 2. In hotels. usually a hotel. Check-in: A procedure whereby a hotel guest is registered as having arrived. Basis two: Another term for double occupancy. In hotels. Amenities: The facilities and features of a property. eliminating rooms not available due to damage. AP: American plan is a meal at a hotel or resort in which three meals a day are included in the price. All inclusive: One price covers all listed elements of the package. or other documentation or identification. 1. have no connecting doors. . without charge. Cancellation penalty: An amount deducted by a supplier from a refund of prepaid funds when a reservation is cancelled. reservations. Available rooms: In a hotel.

double occupancy. A hotel room with two double beds sometimes called a twin double. Invoice: A business document detailing goods or services provided and requesting payment. Accommodations that do not include meals FAP: Full American plan. includes breakfast and one major meal and all taxes. CPAI: Continental Plan includes only breakfast and all taxes. Double-double. . Twin-double: A hotel room with two double beds sometimes called a double-double. Twin: A hotel room containing two single beds.33 Confirmation: The official acceptance of a booking by the supplier CP: Continental plan includes only breakfast. suite. MAPAI: Modified America Plan. usually breakfast and dinner. Modified American plan: A hotel rate that includes two meals daily. Tariff: A schedule of fares or prices. etc economy class. Double occupancy rate: The rate charged when two people will occupy a room. MAP: Modified American plan includes breakfast and one major meal and all taxes. In-out dates: Dates on which a guest arrives and leaves. apartment. EP: European plan. Inclusive rates: Room rates that include tax. PPDO: Per person.

before tax has been added. as of an airline ticket. CNL: Cancel. F: First class Fare: A paying passenger on a plane. Bulk fare: A fare available only when buying blocks of seats. APT: Airline passenger tariff Availability: The current inventory of seats that can be sold or reserved. the unique two. B: Coach Economy discounted Base fare: The fare. C: Business class Cancel: To void. as a reservation. . Code share: Flight operated by another airline. Child: Person 2-11 years. Circle trip. Conditions: Rules pertaining to this air fare. D: Business class discounted Domestic airline: An air carrier that provides service within its own country. also called a domestic carrier. more loosely. Class: Letter used to book your flight reservation. including those that identify airports. CT.34 FAQ for air lines A: First class discounted Airline codes: Specifically. Commissions are calculated on the base fare.or three-digit indicators that identify specific airlines in CRS systems. Domestic fare: Fare charged for travel within a country. Carrier: Refers to the name of the airline you are travelling. all such unique indicators. Add-ons: Extra flight at extra cost Amendment: Changes to your booking.

Non-refundable: No refund value. OW: one way journey. Non-endorsable: No changing of airlines/carriers. Name. the maximum distance you can fly in air miles. One-way trip: Any trip for which a return leg has not been booked. Q: Coach Economy R: Supersonic . K: Thrift L: Thrift discounted Nominated carrier: The airline you can fly. No show: This occurs when customer or group has made a confirmed reservation and fails to check in. Inventory: Refers to the number of rooms and specific room types available for sales in a hotel. This fare is agreed on by the airlines involved. P: First class premium Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. M: Coach Economy discounted MPM: Maximum permitted mileage. PNR: Passenger. Mileage: The amount of miles permitted to be flown on an air fare.35 H: Coach Economy discounted IATA: International Air Transport Association. Reference. Net fare. Normal fare: An airline fare for a completely unrestricted ticket. Open jaw: Fly into one city and out of another city at no penalty. net rate: The fare after commission. Non-reroutable: No changing of destinations. J: Business class premium Joint fare: The fare charged for travel that utilizes more than one airline.

Stopover: When you leave the airport for more than 24 hours.36 S: Standard Class T: Coach Economy discounted Reissue: Changes requiring a new ticket to be issued. usually to obtain a lower fare. usually indicating a discounted fare. Unrestricted fare: A higher fare for a ticket offering maximum flexibility. Season: Different times of the year for travel have different fares. Ticket stock: Blank airline tickets. Creating two separate tickets for a single journey. Roundtrip: A trip. V: Thrift discounted W: Coach Economy premium Y: Coach Economy . Rerouting: Changes to flight routing. R T Fares: Return journey fares. TKNO: Ticket number TKTL: Ticket time limit. Ticket on departure: A ticket that will be picked up by the passenger at the airport. Transit: Stopover and change plane. Split ticketing. as to upgrade a passenger from tourist to business class. RT: Round trip. STPC: Airline pays for your accommodation at the stopover. to a single destination and back. Transit visa: A limited-term visa issued solely to allow passage across or through the issuing country's territory. Upgrade: To move to the next higher category. as on an airline. Surcharges: Extra cost involved. Ticket designator: An airline code.

Client: A term used for a customer. society. Commission: A percentage of a sale price paid to a salesperson as payment for making a sale. Destination: Place to which a person is traveling or a thing is sent. sightseeing. usually for travel agents and other industry personnel intended to acquaint them with a new destination or new procedures. ADVN: Advise as to names. AVS: Availability status messages. . Complimentary: Free. as in tour arrangements.37 FAQ for travel industry Accreditation: Approval given by various trade associations to a travel agency allowing the sale of tickets and other accommodations. All inclusive: One price covers all listed elements of the package. usually to indicate an on-going relationship. Inbound operator: A person or company providing inbound services. CRN Cash refund notice. IATA: International Air Transport Association. ADVR: Advise as to rate. Briefing tour: A tour. Cultural tourism: Travel to experience the arts or history of a location or travel to immerse oneself in the language. or culture of a region. Full service agency location: A branch of an agency that provides customers both reservations and ticketing Inclusive Rates: Rates that include tax. Add-on: Anything optional purchased by a passenger. Inclusive tour: A tour package that bundles transportation and lodging along with additional services such as transfers. and so forth In-out dates: Dates on which a guest arrives and leaves. museum admissions. as a tour. Incentive travel: Travel that is given to employees as a reward for outstanding performance. All-in: All inclusive. without charge. COD: Cash on delivery.

may be applied to another trip in many cases. A package is distinguished from a tour by virtue of the fact that it combines fewer elements. point of origin: Where a journey begins. any company providing travel services to the public. Point of embarkation. Often used to indicate a trip of seven days or longer. Supplier: In the travel industry. no moneys will be returned should the trip be cancelled. Markup: The sum of money or percentage added to a wholesale or purchase price to arrive at the retail or resale price. In an airline booking. Net rate: These are rates with commission deducted at source. Passenger name record: A file on a computerized reservation system containing all the information relating to a specific booking. Surface: On land. Also called "personal name record Passport: A document identifying an individual as a citizen of a specific country and attesting to his or her identity and ability to travel freely. a list of flights. TQM: Total Quality Management TA: Travel agent. etc. Leisure travel: Travel undertaken for pleasure. as opposed to business travel. Land only: A fare rate that doesn't include air transportation. a rental car. in an itinerary. supplied to the hotel prior to guest arrival. . Rooming list: A list of guest names and room dates for a group. times. Net amount: The amount due to supplier after the commissions had been deducted. PPR: Passenger profile record. Service charge: A fee charged by travel agencies for providing non-commissionable services. Non-refundable: Of a ticket. Package: A travel product bundling several distinct elements. Outbound: Referring to the leg of the journey departing the city of origin to the destination or destinations.38 Itinerary: The route of travel. The amount of the ticket. T&E: Travel and entertainment. MAAS: Meet and assist. and a hotel. minus a service fee. such as air travel. regardless of its purpose. referring to travel over land that does not involve an aircraft.

vouchers. Tourism: The activity of travel for pleasure. either as a way of rewarding a purchase or to attract business. itineraries. Tours typically involve the use of a guide. A person with specific knowledge of the travel industry hired on a contract basis to provide advice. . Travel counselor: An alternate term for travel agent. Tour operator: A company that assembles the various elements of a tour. Transfer: The transportation of a passenger between two points. or escort by groups. often included as an element of a tour. Tourist trap: Derogatory term for any attraction appealing to tourists but considered to be in bad taste or to give poor value for the money. Travel consultant: An alternative term for travel agent. Through fare: Fare to a foreign destination reached via a gateway city. host. Throwaway: Any item given away for free.39 TAAD: Travel agent automated deduction. Tour: A travel product in which several elements are bundled together and sold as a unit. and other information sent to a passenger by a tour company. instructions. Travel agency: Usually used in the travel industry to refer to an ARC-appointed storefront retailer. such as from the airport to a hotel or vice versa. TAC: Travel agency commission. Travel agent: Any person who sells travel products on a commission basis. TO: Tour order. An area of a tourist destination that has become over-commercialized. Ticket: A formal travel document representing a contract between the traveler and the supplier. Tourist: A leisure traveler. or services to a company. Tour conductor: An employee of or contractor to a tour operator who accompanies and is in overall charge of a Tour documents: A packet of tickets. Tire kicker: A customer who asks a travel agent for recommendations or quotes but who never actually makes a booking. guidance.

any supplier of travel products or services. Visa expediter: A person or company charging a fee to procure visas another travel documents Visa support: Any documentation. regardless of whether an overnight stay is involved Vendor: In the travel industry. more frequently. Weather tourist: A person who travels to view meteorological events such as hurricanes and tornadoes. when validated by a travel agency. a tour operator. such as a letter of invitation from an approved organization or a receipt for confirmed bookings. XO: Exchange order. Accountable manual documents: Blank ARC ticket stock used to hand-write tickets. travelogue: A documentary film or video extolling the attractions of a specific travel destination or group of destinations Trip: In the travel industry. Wholesaler: Any company that sells to retailers as opposed to the general public. has a monetary value and which must be accounted for to the ARC.40 Travel partner: A travel supplier that participates in a frequency marketing program operated by another travel supplier. a stamp in a passport authorizing the bearer to visit a country for specific purposes and for a specific length of time. ADR: Average daily rate. . Wholesaler rate: A non-commissionable rate for a product such as a hotel room that is extended to tour operators and packagers. Trave log. Accountable document: Any piece of paper that. FAQ Accounts Account Executive: Person responsible for management of office. any journey of more than 100 miles from a person's home. required by a foreign government before a visa will be issued. Visa: A document or.

Net rate: These are rates with commission deducted at source. such as machines used in a business.41 Commission: A percentage of a sale price paid to a salesperson as payment for making a sale.personal-assistant-tips.corporatetravel. a deduction taken to account for the decline in value of assets.pdf http://www.com/faq/tits.com/Faqs-on-tours. Service charge: A fee charged by travel agencies for providing non-commissionable services.com/support-files/corporatetravelplanningchecklist. References Internet http://www. Used to offset the cost of acquiring the asset. CRN Cash refund notice.aspx http://www.in/mice. Fortnight: A period of two weeks Invoice: A business document detailing goods or services provided and requesting payment.resavenue.html http://www. Net profit: Profit after all expenses has been taken into account.jsp . Net amount: The amount due to supplier after the commissions had been deducted.mysiatravel. Depreciation: In taxation. over a period of time. Depreciable asset: Any property owned by a business that is subject to depreciation for tax purposes.co. TAC: Travel agency commission.

42 http://click2travel.php Training .in/K_About_us.

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