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SERVICE MANUAL

SERVICE MANUAL

Use of this manual should be strictly supervised to


avoid disclosure of confidential information.

Printed in Japan
DDA0FD-A-FE1

2008.05 Ver. 1.0

2008 KONICA MINOLTA BUSINESS TECHNOLOGIES, INC.

FIELD SERVICE

magicolor 4690MF

2008.05
Ver. 1.0

FIELD SERVICE TOTAL CONTENTS


SAFETY AND IMPORTANT WARNING ITEMS ..............................................................S-1
IMPORTANT NOTICE ................................................................................................S-1
DESCRIPTION ITEMS FOR DANGER, WARNING AND CAUTION .........................S-1
SAFETY WARNINGS .................................................................................................S-2
WARNING INDICATIONS ON THE MACHINE ........................................................S-19
MEASURES TO TAKE IN CASE OF AN ACCIDENT ....................................................S-22
Composition of the service manual ................................................................................. C-1
Notation of the service manual ....................................................................................... C-2

magicolor 4690MF Main body


Outline ............................................................................................................................ 1
Maintenance ................................................................................................................... 5
Adjustment/Setting...................................................................................................... 101
Troubleshooting........................................................................................................... 271
Appendix ..................................................................................................................... 321

Auto Document Feeder Unit


Outline ............................................................................................................................ 1
Maintenance ................................................................................................................... 3
Adjustment/Setting........................................................................................................ 15

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Troubleshooting............................................................................................................. 25

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Lower Feeder Unit

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Outline ............................................................................................................................ 1

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Maintenance ................................................................................................................... 3

Adjustment/Setting........................................................................................................ 13
Troubleshooting............................................................................................................. 15

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FIELD SERVICE

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SERVICE MANUAL

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magicolor 4690MF
Main body

2008.05
Ver. 1.0

Field Service Ver. 1.0 May 2008


magicolor 4690MF

CONTENTS
magicolor 4690MF Main body

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Outline

System configuration............................................................................................... 1

2.

Product specifications ............................................................................................. 2

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1.

Fax specifications ................................................................................................. 4

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Periodical check ...................................................................................................... 5

3.1

Maintenance items................................................................................................ 5
Parts to be replaced by users (CRU) ............................................................ 5

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3.1.1

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Maintenance

Outline

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2.1

3.4

Maintenance Procedure (periodical check parts) ................................................. 8

3.4.1

Replacing the tray 2 feed roller ..................................................................... 8

3.4.2

Replacing the tray 1 feed roller ..................................................................... 9

3.4.3

Replacing the ozone filter............................................................................ 12

3.4.4

Replacing the toner cartridge (C/M/Y/K) ..................................................... 13

3.4.5

Replacing the imaging unit (C,M,Y,K) ......................................................... 16

3.4.6

Replacing the waste toner bottle................................................................. 20

3.4.7

Replacing the transfer roller ........................................................................ 21

3.4.8

Replacing the transfer belt .......................................................................... 23

3.4.9

Replacing the fuser unit .............................................................................. 26

4.

Service tool ........................................................................................................... 28

4.1

Service material list ............................................................................................ 28

4.2

CE tool list........................................................................................................... 28

4.3

Consumable parts .............................................................................................. 29

4.3.1

Toner cartridge ............................................................................................ 29

4.3.2

Imaging unit ................................................................................................ 29

4.3.3

Waste toner bottle ....................................................................................... 29

5.

Remote Setup Utility ............................................................................................. 30

5.1

About RSU.......................................................................................................... 30

5.2

Outline ................................................................................................................ 30

5.2.1

Adjustment / Setting

Concept of parts life.............................................................................................. 7

3.2.1

Troubleshooting

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Replacement parts........................................................................................ 6

3.3

Maintenance

Parts to be replaced by a service engineer (FRU) ........................................ 6

Maintenance parts ................................................................................................ 6

Corresponding OS ...................................................................................... 30

Appendix

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3.1.2
3.2

Field Service Ver. 1.0 May 2008

5.3

Connection methods .......................................................................................... 30

5.3.1

Remote connection (Phone line connection) .............................................. 30

5.3.2

Local connection (USB connection)............................................................ 31

5.4

Setup .................................................................................................................. 31

5.4.1

Setup of PC ................................................................................................ 31

5.4.2

Connection and access of user machine.................................................... 31

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Operation............................................................................................................ 33
Job list......................................................................................................... 33

5.5.2

New (Dial setting) ....................................................................................... 33

5.5.3

Open File .................................................................................................... 36

5.5.4

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5.5

Update Firmware ........................................................................................ 37

Clear Memory Data .................................................................................... 38

5.5.6

Clear SRAM Data ....................................................................................... 39

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5.5.5

Function setting .................................................................................................. 40

5.7

Troubleshooting .................................................................................................. 42

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Maintenance

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Outline

PC environments ........................................................................................ 30

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5.2.2

5.7.1

6.

Firmware upgrade................................................................................................. 43

Adjustment / Setting

6.1

Preparations for firmware upgrading........................................................... 43

6.1.2

Upgrading procedure .................................................................................. 43

Other ..................................................................................................................... 45

7.1

Disassembly/adjustment prohibited items .......................................................... 45

7.2

Disassembly/assembly/cleaning list (other parts) .............................................. 46

7.2.1

Disassembly/assembly parts list................................................................. 46

7.2.2

Cleaning parts list ....................................................................................... 47

Troubleshooting

7.3

Appendix

Controller firmware upgrading ............................................................................ 43

6.1.1

7.

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Error message list....................................................................................... 42

Disassembly/assembly procedure...................................................................... 48

7.3.1

Front cover .................................................................................................. 48

7.3.2

Right front cover.......................................................................................... 48

7.3.3

Operation panel .......................................................................................... 49

7.3.4

Left cover .................................................................................................... 49

7.3.5

Rear cover .................................................................................................. 50

7.3.6

Right rear cover .......................................................................................... 50

7.3.7

Tray 2 .......................................................................................................... 51

7.3.8

NCU board (NCUB) .................................................................................... 51

7.3.9

MFP board (MFPB)..................................................................................... 52

7.3.10

Print control board (PRCB) ......................................................................... 53

7.3.11

DC power supply (DCPU) ........................................................................... 55

7.3.13

High voltage unit/2 (HV2) ............................................................................ 59

7.3.14

Relay board (REYB).................................................................................... 60

7.3.15

Toner level sensor board (TLSB) ................................................................ 62

7.3.16

PH unit ........................................................................................................ 65

7.3.17

Driving unit .................................................................................................. 72

7.3.18

Scanner unit................................................................................................ 73

7.3.19

Exposure unit .............................................................................................. 74

7.3.20

Backup Battery............................................................................................ 76

7.3.21

PWB box ..................................................................................................... 77

7.3.22

PWB box lower cover .................................................................................. 81


Color PC drum motor (M2).......................................................................... 81

7.3.24

Transport motor (M3) .................................................................................. 82

7.3.25

Fusing motor (M4)....................................................................................... 82

7.3.26

K Developing motor (M5) ............................................................................ 82

7.3.27

Toner supply motor/Y, M (M6) ..................................................................... 83

7.3.28

Toner supply motor/C, K (M7) ..................................................................... 84

7.3.29

Scanner motor (M100) ................................................................................ 84

7.3.30

Media feed clutch assy................................................................................ 86

7.3.31

Registration roller clutch (CL3).................................................................... 87

7.3.32

1st image transfer pressure/retraction clutch (CL4) .................................... 88

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Switchback roller reverse clutch (CL12)...................................................... 93

7.3.36

Duplex transport roller clutch (CL13) .......................................................... 94

7.3.37

Temperature/ humidity sensor (TEM/HUMS) .............................................. 96

7.3.38

IDC sensor board/Re, IDC sensor board/Fr (IDCSB/R, IDCSB/L) .............. 97

7.3.39

Speaker (SP1)............................................................................................. 98

7.4

Cleaning procedure ............................................................................................ 99


Tray 1 feed roller.......................................................................................... 99

7.4.2

Tray 2 feed roller.......................................................................................... 99

7.4.3

Vertical transport roller .............................................................................. 100

7.4.4

Laser irradiation section ............................................................................ 100


Appendix

7.4.1

Adjustment/Setting
8.

How to use the adjustment section ..................................................................... 101

9.

Description of the control panel........................................................................... 102

9.1

Troubleshooting

Switchback roller feed clutch (CL11)........................................................... 90

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Adjustment / Setting

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2nd image transfer pressure/retraction clutch (CL5) ................................... 89

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7.3.23

Outline

High voltage unit/1 (HV1) ............................................................................ 58

Maintenance

7.3.12

magicolor 4690MF

Field Service Ver. 1.0 May 2008

Control panel display ........................................................................................ 102

iii

magicolor 4690MF

Field Service Ver. 1.0 May 2008

10.

9.1.1

Main screen .............................................................................................. 102

9.1.2

Print screen............................................................................................... 102

9.1.3

Toner supply screen.................................................................................. 103

REPORT/STATUS mode..................................................................................... 104

10.1 REPORT/STATUS mode function tree ............................................................. 104


10.2.1

TOTAL PRINT ........................................................................................... 105

10.2.2

MONO COPY ........................................................................................... 105

10.2.3

COLOR COPY.......................................................................................... 105

10.2.4

MONO PRINT........................................................................................... 105

10.2.5

COLOR PRINT ......................................................................................... 105

10.2.6

FAX PRINT ............................................................................................... 105

10.2.7

TOTAL SCAN ............................................................................................ 105

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10.2 TOTAL PRINT................................................................................................... 105

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C TONER.................................................................................................. 106

10.3.2

M TONER ................................................................................................. 106

10.3.3

Y TONER .................................................................................................. 106

10.3.4

K TONER .................................................................................................. 106

10.3.5

C I-UNIT.................................................................................................... 106

10.3.6

M I-UNIT ................................................................................................... 106

10.3.7

Y I-UNIT.................................................................................................... 106

10.3.8

K I-UNIT.................................................................................................... 106

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Adjustment / Setting

Maintenance

10.3 SUPPLY STATUS ............................................................................................. 106

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10.4 TX/RX RESULT ................................................................................................ 107

Troubleshooting

10.5 REPORT........................................................................................................... 107


10.5.1

TX RESULT REPORT............................................................................... 107

10.5.2

RX RESULT REPORT .............................................................................. 107

10.5.3

ACTIVITY REPORT.................................................................................. 107

10.5.4

MEMORY DATA LIST................................................................................ 107

10.5.5

MEMORY IMAGE PRINT ......................................................................... 107

10.5.6

FAVORITE LIST........................................................................................ 107

10.5.7

SPEED DIAL LIST .................................................................................... 108

10.5.8

GROUP DIAL LIST ................................................................................... 108

10.5.9

UTILITY MAP............................................................................................ 108

Appendix

10.5.10 CONFIGURATION PAGE.......................................................................... 108


10.5.11 DEMO PAGE............................................................................................. 111
11.

Utility mode ......................................................................................................... 112

11.1 Utility mode function tree .................................................................................. 112


11.2 MACHINE SETTING ........................................................................................ 116

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AUTO PANEL RESET ............................................................................... 116

11.2.2

PREHEAT MODE...................................................................................... 116

11.2.3

ENERGY SAVE MODE............................................................................. 116

11.2.4

LCD CONTRAST ...................................................................................... 116

11.2.5

KEY SPEED.............................................................................................. 116

11.2.6

LANGUAGE .............................................................................................. 117

11.2.7

LAMP OFF TIME ...................................................................................... 117


LAMP WARMUP TIME ............................................................................. 117

11.2.9

BUZZER VOLUME.................................................................................... 117

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11.2.10 INITIAL MODE .......................................................................................... 118

Outline

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11.2.1

magicolor 4690MF

Field Service Ver. 1.0 May 2008

11.2.11 TONER EMPTY ........................................................................................ 118

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11.2.12 TONER NEAR EMPTY ............................................................................. 118

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11.2.13 AUTO CONTINUE..................................................................................... 118

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11.3.1

TRAY1 PAPER .......................................................................................... 119

11.3.2

TRAY2 PAPER .......................................................................................... 119

Maintenance

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11.2.14 CALIBRATION .......................................................................................... 118


11.3 PAPER SETUP ................................................................................................. 119

REMOTE MONITOR ................................................................................. 120

11.4.3

NETWORK SETTING ............................................................................... 120

11.4.4

E-MAIL SETTING ..................................................................................... 124

11.4.5

LDAP SETTING ........................................................................................ 127

11.4.6

USB SETTING .......................................................................................... 129

11.4.7

COMM. SETTING ..................................................................................... 129

11.4.8

USER SETTING ....................................................................................... 130

11.4.9

AUTO REDIAL .......................................................................................... 131

11.4.10 SUPPLIES REPLACE............................................................................... 131


11.5 COPY SETTING ............................................................................................... 132
11.5.1

PAPER PRIORITY .................................................................................... 132

11.5.2

QUALITY PRIORITY ................................................................................. 132

11.5.3

DENSITY PRIORITY ................................................................................ 132

11.5.4

DENSITY LEVEL ...................................................................................... 133

11.5.5

OUTPUT PRIORITY ................................................................................. 133

11.5.6

4IN1 COPY ORDER ................................................................................. 133

11.5.7

DUPLEX COPY ........................................................................................ 133

11.6 DIAL REGISTER .............................................................................................. 134


11.6.1

FAVORITE................................................................................................. 134

Troubleshooting

ADMINISTRATOR NO............................................................................... 120

11.4.2

Appendix

11.4.1

Adjustment / Setting

11.4 ADMIN. MANAGEMENT .................................................................................. 120

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11.6.2

SPEED DIAL............................................................................................. 134

11.6.3

GROUP DIAL............................................................................................ 134

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Field Service Ver. 1.0 May 2008

11.7 FAX TX OPERATION ....................................................................................... 134


DENSITY LEVEL ...................................................................................... 134

11.7.2

QUALITY PRIORITY................................................................................. 135

11.7.3

DEFULT TX............................................................................................... 135

11.7.4

HEADER................................................................................................... 135

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Maintenance

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MEMORY RX MODE ................................................................................ 136

11.8.2

NO. of RINGS ........................................................................................... 136

11.8.3

REDUCTION RX ...................................................................................... 136

11.8.4

RX PRINT ................................................................................................. 141

11.8.5

RX MODE ................................................................................................. 141

11.8.6

FORWARD ............................................................................................... 142

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Outline

11.8 FAX RX OPERATION ....................................................................................... 136

11.8.7

FOOTER ................................................................................................... 142

11.8.8

SELECT TRAY.......................................................................................... 143

Adjustment / Setting

11.9 REPORTING .................................................................................................... 143


11.9.1

ACTIVITY REPORT.................................................................................. 143

11.9.2

TX RESULT REPORT............................................................................... 143

11.9.3

RX RESULT REPORT .............................................................................. 143

11.10 SCAN SETTING ............................................................................................... 144


11.10.1 RESOLUTION .......................................................................................... 144
11.10.2 IMAGE FORMAT....................................................................................... 144
11.10.3 CODING METHOD................................................................................... 144
11.10.4 FILE SIZE ................................................................................................. 144
11.10.5 QUALITY PRIORITY................................................................................. 144

Troubleshooting

11.10.6 DENSITY LEVEL ...................................................................................... 145


12.

User service mode .............................................................................................. 146

12.1 User service mode function tree....................................................................... 146


12.2 FAX MAINTENANCE........................................................................................ 148

Appendix

12.3 ADJUST ........................................................................................................... 148


12.3.1

TOP ADJUSTMENT ................................................................................. 148

12.3.2

LEFT ADJ. (FRONT)................................................................................. 148

12.3.3

LEFT ADJ. (BACK) ................................................................................... 148

12.3.4

TRANSFER POWER ................................................................................ 148

12.4 AIDC MODE ..................................................................................................... 148


12.5 CRU USAGE .................................................................................................... 148
12.5.1

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TRANSFER BELT..................................................................................... 148

12.5.2

FUSER UNIT ............................................................................................ 148

12.5.3

TRANSFER ROLLER ............................................................................... 148

12.6 SUPPLIES REPLACE ...................................................................................... 148


13.

SERVICE MODE ................................................................................................. 149

13.1 SERVICE MODE entry procedure .................................................................... 149

magicolor 4690MF

Field Service Ver. 1.0 May 2008

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13.2 SERVICE MODE function tree ......................................................................... 149


TX SPEED ................................................................................................ 153

13.3.2

RX SPEED................................................................................................ 153

13.3.3

TX LEVEL ................................................................................................. 153

13.3.4

RX LEVEL................................................................................................. 153

13.3.5

DTMF LEVEL............................................................................................ 153

13.3.6

CNG LEVEL.............................................................................................. 154

13.3.7

CED LEVEL .............................................................................................. 154

13.3.8

ECM MODE .............................................................................................. 154

13.3.9

CODING SCHEME ................................................................................... 154

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13.3.10 TONER EMPTY REPORT ........................................................................ 155

Maintenance

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13.3.1

Outline

13.3 SERVICES CHOICE ........................................................................................ 153

13.3.11 PROTOCOL REPORT .............................................................................. 155

13.3.14 ENERGY SAVE MODE............................................................................. 156


13.3.15 ENABLE WARNING.................................................................................. 156
13.4 ADJUST............................................................................................................ 157
13.4.1

CCD MAIN ZOOM .................................................................................... 158

13.4.2

CCD SUB ZOOM ...................................................................................... 159

13.4.3

CCD MAIN REGIST .................................................................................. 160

13.4.4

CCD SUB REGIST ................................................................................... 161

13.4.5

ADF 1ST SUB ZOOM ............................................................................... 162

13.4.6

ADF 1ST MAIN REG ................................................................................ 162

13.4.7

ADF 1ST SUB REG .................................................................................. 163

13.4.8

ADF 2ND SUB ZOOM .............................................................................. 163

13.4.9

ADF 2ND MAIN REG ................................................................................ 163

Troubleshooting

13.3.13 TWAIN TIMEOUT ..................................................................................... 156

Adjustment / Setting

13.3.12 GDI TIMEOUT .......................................................................................... 155

13.4.11 ADF LOOP ................................................................................................ 164


13.4.12 FLICKER................................................................................................... 164
13.4.13 TOP ADJUSTMENT.................................................................................. 165
13.4.14 LEFT ADJ. (FRONT) ................................................................................. 165
13.4.15 LEFT ADJ. (BACK) ................................................................................... 165

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Appendix

13.4.10 ADF 2ND SUB REG ................................................................................. 164

magicolor 4690MF

13.4.16 TRANSFER POWER ................................................................................ 166

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13.4.17 IMAGE ADJ PARAM ................................................................................. 167

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13.4.18 MAXIMUM DENSITY................................................................................ 167

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13.4.19 FUSER SPEED ........................................................................................ 167

13.4.20 TEMPERATURE ....................................................................................... 168

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13.4.21 AIDC MODE ............................................................................................. 168

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13.4.22 SUPPLIES REPLACE............................................................................... 169


Outline

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13.4.23 BK CLEAR ................................................................................................ 169

Maintenance

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13.5 COUNTER........................................................................................................ 170


TOTAL PRINT ........................................................................................... 170

13.5.2

FAX COUNTER ........................................................................................ 171

13.5.3

SCAN COUNTER ..................................................................................... 171

13.5.4

TRAY COUNTER...................................................................................... 171

13.5.5

PAPER SIZE COUNTER .......................................................................... 171

13.5.6

PAPER TYPE COUNTER......................................................................... 171

13.5.7

APPLICATION COUNT. ............................................................................ 172

13.5.8

SUPPLIES STATUS .................................................................................. 172

13.5.9

CRU USAGE............................................................................................. 172

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13.5.1

13.5.10 JAM COUNTER........................................................................................ 172


Adjustment / Setting

13.5.11 TROUBLE COUNTER .............................................................................. 172


13.6 DISPLAY........................................................................................................... 173
13.6.1

MAIN F/W VER......................................................................................... 173

13.6.2

ENGINE F/W VER. ................................................................................... 173

13.6.3

MAIN RAM SIZE....................................................................................... 173

13.6.4

SERIAL NO............................................................................................... 173

Appendix

Troubleshooting

13.7 FUNCTION ....................................................................................................... 174


13.7.1

PAPER FEED TEST ................................................................................. 174

13.7.2

PRN TEST PATTERN ............................................................................... 174

13.7.3

ADF FEED TEST...................................................................................... 175

13.7.4

COPY ADF GLASS .................................................................................. 175

13.7.5

FAX RES. COPY TEST ............................................................................ 175

13.7.6

SCAN TEST.............................................................................................. 175

13.7.7

PRINTER TEST........................................................................................ 176

13.7.8

ADF TEST ................................................................................................ 178

13.8 SOFT SWITCH................................................................................................. 179


13.8.1

KEY DEFINITION FOR SOFT SWITCH................................................... 179

13.9 REPORT........................................................................................................... 179


13.9.1

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SERVICE DATA LIST ................................................................................ 179

13.9.2

ERROR CODE LIST ................................................................................. 182

13.9.3

T.30 PROTOCOL LIST .............................................................................. 183

13.10 ADMIN. REGISTRATION.................................................................................. 185


13.11 FIXED ZOOM CHANGE ................................................................................... 185
13.12 FACTORY TEST ............................................................................................... 185

magicolor 4690MF

Field Service Ver. 1.0 May 2008

13.13 CLEAR DATA .................................................................................................... 186


13.13.1 SRAM CLEAR........................................................................................... 186

SOFT SWITCH set.............................................................................................. 187

14.1 Description........................................................................................................ 187

Outline

13.13.2 MEMORY CLEAR ..................................................................................... 186


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14.2 Default setting................................................................................................... 187

Country for each marketing area .............................................................. 187

14.2.2

Soft switch list ........................................................................................... 188

14.2.3

Default soft switch setting for each market area ....................................... 192

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14.3 Soft switch definition ......................................................................................... 214


SOFT SWITCH: #01 ................................................................................. 214

14.3.2

SOFT SWITCH: #02 ................................................................................. 215

14.3.3

SOFT SWITCH: #03 ................................................................................. 216

14.3.4

SOFT SWITCH: #04 ................................................................................. 217

14.3.5

SOFT SWITCH: #05 ................................................................................. 218

14.3.6

SOFT SWITCH: #06 ................................................................................. 219

14.3.7

SOFT SWITCH: #07 ................................................................................. 219

14.3.8

SOFT SWITCH: #08 ................................................................................. 220

14.3.9

SOFT SWITCH: #09 ................................................................................. 220

14.3.10 SOFT SWITCH: #10 ................................................................................. 221

Adjustment / Setting

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Maintenance

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14.2.1

14.3.12 SOFT SWITCH: #12 ................................................................................. 223


14.3.13 SOFT SWITCH: #13 ................................................................................. 224
14.3.14 SOFT SWITCH: #14 ................................................................................. 224
14.3.15 SOFT SWITCH: #15 ................................................................................. 225

Troubleshooting

14.3.11 SOFT SWITCH: #11 ................................................................................. 222

14.3.16 SOFT SWITCH: #16 ................................................................................. 225


14.3.17 SOFT SWITCH: #17 ................................................................................. 226

14.3.19 SOFT SWITCH: #19 ................................................................................. 228


14.3.20 SOFT SWITCH: #20 ................................................................................. 228
14.3.21 SOFT SWITCH: #21 ................................................................................. 229
14.3.22 SOFT SWITCH: #22 ................................................................................. 230
14.3.23 SOFT SWITCH: #23 ................................................................................. 230

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Appendix

14.3.18 SOFT SWITCH: #18 ................................................................................. 227

Field Service Ver. 1.0 May 2008


magicolor 4690MF

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14.3.24 SOFT SWITCH: #24 (Part 1) .................................................................... 231

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14.3.25 SOFT SWITCH: #24 (Part 2) .................................................................... 232


14.3.26 SOFT SWITCH: #24 (Part 3) .................................................................... 233

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14.3.27 SOFT SWITCH: #25 ................................................................................. 233


14.3.28 SOFT SWITCH: #26 ................................................................................. 234
14.3.29 SOFT SWITCH: #27 ................................................................................. 234

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14.3.30 SOFT SWITCH: #28 ................................................................................. 235


Outline

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14.3.31 SOFT SWITCH: #29 ................................................................................. 236

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14.3.32 SOFT SWITCH: #30 ................................................................................. 237

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14.3.33 SOFT SWITCH: #31 ................................................................................. 238

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14.3.34 SOFT SWITCH: #32 ................................................................................. 238


14.3.35 SOFT SWITCH: #33 ................................................................................. 239
14.3.36 SOFT SWITCH: #34 ................................................................................. 239
Maintenance

14.3.37 SOFT SWITCH: #35 ................................................................................. 240


14.3.38 SOFT SWITCH: #36 ................................................................................. 241
14.3.39 SOFT SWITCH: #37 ................................................................................. 242
14.3.40 SOFT SWITCH: #38 ................................................................................. 242
14.3.41 SOFT SWITCH: #39 ................................................................................. 243
14.3.42 SOFT SWITCH: #40 ................................................................................. 244
Adjustment / Setting

14.3.43 SOFT SWITCH: #41 ................................................................................. 245


14.3.44 SOFT SWITCH: #42 ................................................................................. 246
14.3.45 SOFT SWITCH: #43 ................................................................................. 246
14.3.46 SOFT SWITCH: #44 ................................................................................. 246
14.3.47 SOFT SWITCH: #45 ................................................................................. 247
14.3.48 SOFT SWITCH: #46 ................................................................................. 247

Troubleshooting

14.3.49 SOFT SWITCH: #47 ................................................................................. 248


14.3.50 SOFT SWITCH: #48 ................................................................................. 248
14.3.51 SOFT SWITCH: #49 ................................................................................. 249
14.3.52 SOFT SWITCH: #50 ................................................................................. 249
14.3.53 SOFT SWITCH: #51 ................................................................................. 250
14.3.54 SOFT SWITCH: #52 ................................................................................. 250
14.3.55 SOFT SWITCH: #53 ................................................................................. 251
Appendix

14.3.56 SOFT SWITCH: #54 ................................................................................. 251


14.3.57 SOFT SWITCH: #55 ................................................................................. 252
14.3.58 SOFT SWITCH: #56 ................................................................................. 252
14.3.59 SOFT SWITCH: #57 ................................................................................. 252
14.3.60 SOFT SWITCH: #58 ................................................................................. 253

14.3.61 SOFT SWITCH: #59 (Part 1) .................................................................... 254

l.c
om

14.3.62 SOFT SWITCH: #59 (Part 2) .................................................................... 255


14.3.63 SOFT SWITCH: #59 (Part 3) .................................................................... 256
14.3.64 SOFT SWITCH: #60 ................................................................................. 257

ua

14.3.65 SOFT SWITCH: #61 ................................................................................. 257

magicolor 4690MF

Field Service Ver. 1.0 May 2008

irm
an

14.3.66 SOFT SWITCH: #62 ................................................................................. 258


14.3.67 SOFT SWITCH: #63 ................................................................................. 258

re

Fax Protocols ...................................................................................................... 260

e-

15.1 G3 ECM (G3 Error Correction Mode) ............................................................... 260

Outline

pa

14.3.68 SOFT SWITCH: #64 ................................................................................. 259


15.

Procedure of G3 mode communication..................................................... 261

rv

15.2.1

ic

15.2 Line control ....................................................................................................... 261

se

15.3 Table of reference code .................................................................................... 262

Troubleshooting
16.

Jam display ......................................................................................................... 271

Maintenance

15.4 How to analyze the T30 protocol monitor ......................................................... 263

16.1 Misfeed display ................................................................................................. 271

16.3 Solution............................................................................................................. 273


16.3.1

Initial check items...................................................................................... 273

16.3.2

Misfeed at tray 2 paper feed section ......................................................... 273

16.3.3

Misfeed at fusing section........................................................................... 274

16.3.4

Misfeed at transfer section ........................................................................ 275

16.3.5

Misfeed at duplex paper feed section........................................................ 276

16.3.6

Misfeed at duplex paper transport section ................................................ 277

16.3.7

Misfeed at tray1 paper feed section .......................................................... 278

16.3.8

Misfeed at horizontal transport section ..................................................... 278

16.3.9

Misfeed at exit section............................................................................... 279

Adjustment / Setting

Misfeed display resetting procedure ......................................................... 271

Troubleshooting

16.1.1

16.2 Sensor layout .................................................................................................... 272

16.3.10 Misfeed at switch back section.................................................................. 279


17.

Malfunction code ................................................................................................. 280

17.1 Trouble codes (service call) .............................................................................. 280


Trouble code list ........................................................................................ 280

17.2 Resetting a malfunction .................................................................................... 283


17.3 Solution............................................................................................................. 284
17.3.1

0010: Color PC drum motor malfunction................................................... 284

17.3.2

0017: Transport motor malfunction ........................................................... 284

xi

Appendix

17.1.1

17.3.4

001B: Color developing motor malfunction ............................................... 285

17.3.5

0045: Scanner cooling fan motor malfunction........................................... 286

17.3.6

0046: Fusing fan motor malfunction.......................................................... 286

17.3.7

004A: Duplex cooling fan motor malfunction ............................................ 286

irm
an

17.3.8

004C: Ozone ventilation fan motor malfunction ........................................ 287

17.3.9

004E: DC power supply fan motor malfunction......................................... 287

Outline

re

17.3.10 0060: Fusing motor malfunction ............................................................... 288

ic

e-

17.3.11 0094: 2nd image transfer pressure/retraction failure ................................ 288

rv

17.3.12 0096: 1st image transfer pressure/retraction failure ................................. 289

se

17.3.13 0300: Polygon motor malfunction ............................................................. 289


17.3.14 0310: Laser malfunction ........................................................................... 290
17.3.15 0500: Heating roller warm-up failure......................................................... 290
Maintenance

17.3.16 0502: Thermistor open-circuit failure ........................................................ 290


17.3.17 0503: Thermistor resistance failure .......................................................... 290
17.3.18 0510: Abnormally low heating roller temperature ..................................... 290
17.3.19 0520: Abnormally high heating roller temperature.................................... 290
17.3.20 0F50: OHP sensor malfunction................................................................. 290
17.3.21 0F52: Toner level sensor /Y malfunction................................................... 291
Adjustment / Setting

17.3.22 0F53: Toner level sensor /M malfunction .................................................. 291


17.3.23 0F54: Toner level sensor /C malfunction................................................... 291
17.3.24 0F55: Toner level sensor /K malfunction................................................... 291
17.3.25 13C0: Print control board malfunction ...................................................... 291
17.3.26 13DD: Backup data error .......................................................................... 291
17.3.27 13F0: Engine control failure ...................................................................... 292

Troubleshooting

17.3.28 13E2: Engine flash ROM write error ......................................................... 292


17.3.29 13E3: Engine flash ROM device fault ....................................................... 292
17.3.30 SCANNER MOTION ERROR CHECK SCANNER LOCK ........................ 292
17.3.31 14A3: IR lamp malfunction........................................................................ 293
17.3.32 1038: Engine connect error ...................................................................... 293
17.3.33 3FFF: Flash ROM write error.................................................................... 294
18.

Power supply troubles ......................................................................................... 295

Appendix

18.1 Machine is not energized at all (DCPU operation check) ................................. 295
18.2 Control panel indicators do not light ................................................................. 295
18.3 Fusing heaters do not operate ......................................................................... 296
19.

Image quality problems ....................................................................................... 297

19.1 Printer system .................................................................................................. 297


19.1.1

xii

om

0018: K developing motor malfunction...................................................... 285

ua
l.c

17.3.3

pa

magicolor 4690MF

Field Service Ver. 1.0 May 2008

White lines/bands, colored lines/bands in sub scan direction................... 297

19.1.3

Uneven density in sub scan direction........................................................ 299

19.1.4

Uneven density in main scan direction...................................................... 300

19.1.5

Low image density .................................................................................... 301

19.1.6

Gradation reproduction failure................................................................... 302

19.1.7

Foggy background..................................................................................... 303

19.1.8

Poor color reproduction............................................................................. 304

19.1.9

l.c

magicolor 4690MF

White lines/bands, colored lines/bands in main scan direction ................. 298

om

19.1.2

ua

Field Service Ver. 1.0 May 2008

irm

19.1.11 Blurred image............................................................................................ 307

Outline

an

Void areas, white spots ............................................................................. 305

19.1.10 Colored spots............................................................................................ 306

pa

19.1.12 Blank copy, black copy .............................................................................. 308

re

19.1.13 Incorrect color image registration.............................................................. 309

e-

19.1.14 Poor fusing performance, offset ................................................................ 310

se

19.1.16 Back marking ............................................................................................ 312


19.1.17 Uneven pitch ............................................................................................. 313
20.

FAX error ............................................................................................................. 314

Maintenance

rv

ic

19.1.15 Brush effect ............................................................................................... 311

20.1 Communication error ........................................................................................ 314


20.3 Error occurring during transmission.................................................................. 315
20.3.1

Error occurring during reception ............................................................... 315

20.4 Error code ......................................................................................................... 316


20.4.1

Reception.................................................................................................. 316

20.4.2

Transmission ............................................................................................. 318

Adjustment / Setting

20.2 Outline .............................................................................................................. 314

21.

Parts layout drawing ............................................................................................ 321

21.1 Main body ......................................................................................................... 321


21.2 Auto Document Feeder Unit ............................................................................. 324
21.3 Lower feeder unit (option) ................................................................................. 325
Connector layout drawing.................................................................................... 326

Appendix

22.

Troubleshooting

Appendix

xiii