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Sheraton Standards1

Sheraton Standards1

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Published by Jelena Milinkovic

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Published by: Jelena Milinkovic on Jan 28, 2012
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04/09/2013

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G.11.01.01

Complete room cleaning services available "on call" at least 16 hours per day.

G.11.01.02

Towel and bathroom amenity replacement available 24/7, within 15 minutes of guest request.

G.11.01.02S

Housekeeping request items available 24 hours.

G.11.02.01

Guestroom is free from odor, and cleared of In-Room Dining dishes.

G.11.02.02

The following bedroom areas or items are in excellent condition and are clean and ready for guest use. They are
completely free of dirt, chipping, streaks, stains, cobwebs, hair, smudges, dust and odor, and are neatly arranged
as necessary:
- Underside of bed
- Headboard

Copyright 2002 Starwood Hotels & Resorts Worldwide, Inc. Confidential. All rights reserved.

Page 29

Sheraton Brand Standards - EAME 2002

Number

Type( R = Resort, A = Airport) Standard

G.11.02.03

Guest clothing is neatly draped over furniture; personal papers, documents, computers, etc. on the desk are not re-
arranged.

G.11.02.04

Beds have clean sheets daily unless guest volunteers to participate in a "green" or recycling program.

G.11.02.05

No items removed from room unless in wastebasket.

G.11.03.01

The following bathroom areas or items are in excellent condition and ready for guest use. They are completely
free of dirt, debris, hair, mold, streaks, stains, residue, chips, smudges, dust and odor, and are neatly arranged as
necessary:
- Bath amenities
- Bath linen
- Walls and ceilings
- Drinking glasses
- Bathroom floor and baseboard, including area behind toilet
- Mirrors and light fixtures
- Shower curtain and liner
- Showerhead (and pointed toward the bathtub sidewall)
- Tiles, tub and soap holder
- Toilet, including bowl, rim, base, seat, cover and fixtures
- Towel racks
- Tub and sink chrome
- Vanity top, sink, counter
- Bathroom door
- Wastebasket
- Amenity tray -
Hairdryer

G.11.03.02

Guest personal items are arranged neatly on sink or counter. Guests' electrical appliances are unplugged unless
item is a rechargeable appliance, cell phone or computer.

G.11.03.03

Bathroom trash cans must use a liner or plastic bag.

G.11.04.01S

Turndown service is:
- Available to all SPG platinum and VIP members, luxury suites, VIP guests, and any guest requesting the
service.
- Provided during the hours of 6PM to 9PM, unless otherwise requested.
- Described in the compendium.

Copyright 2002 Starwood Hotels & Resorts Worldwide, Inc. Confidential. All rights reserved.

Page 30

Sheraton Brand Standards - EAME 2002

Number

Type( R = Resort, A = Airport) Standard

G.11.04.02S

Turndown service is not required of all rooms, but when it is offered, the service consists of:
- Placement of daily amenity in room
- Bedspread is removed; sheets and blanket are turned back.
- A minimum of one bedroom light must be left on at turndown.
- Dirty glasses replaced
- Drapes closed
- Used towels replaced (unless guest volunteers to participate in a "green" or recycling program)
- Ashtrays and trash cans emptied
- Toilet paper and tissues re-pointed
- Bathrobe placed on bed
- Slippers on floor placed neatly below bathrobe.
- Radio turned on to easy listening music station (unless guest has changed station, then it is not changed back).

H.00.00.00

FOOD & BEVERAGE

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