FedEx emphasizes quality from multiple perspectives including operations, strategy, marketing, finance, human resources, and systems. They view quality through lenses like productivity in operations, costs from mistakes in finance, and service quality for profitability. FedEx's emphasis on quality through programs like its quality action teams and service quality indicators has helped it overcome competitors and become a leading brand for fast package delivery known for its assurance of quality.
FedEx emphasizes quality from multiple perspectives including operations, strategy, marketing, finance, human resources, and systems. They view quality through lenses like productivity in op…