Submitted by Sanju Bala BATCH-2010-12 ROLL NO. Guru Nanak College of Management &Technology DOOMWALI


As MBA degree require equal attention practical as well as theoretical aspect of the business, various problems are to be dealt with in these courses, that is why research programs are there to give deep as well as thorough knowledge of the subjects. I have attempted to live up these requisites while preparing this report. Industrial Training is a part of professional courses. With the help of Industrial Training we can able to understand the work undertaken in a company. In today s competitive world, employee s performance plays a very important role in the growth of a particular concern. The employee must have the theoretical and practical knowledge of the work, they are required to perform. The theoretical knowledge can be gained in educational institution but for the practical knowledge training is required, so training acquaints the employees with the real situation of the work and helps him in the faultless accomplishment of the work. So this project includes all the detailed aspect of training required for employees. Success of an organization depends largely on successful handling of its human resources. Employee Training and motivation are vital tools for individual & organizational development training not only motivates the employees, but also prepares them for future needs of the company. This project report has been prepared keeping in mind the organizational needs pertaining to the training & development of employees. It describes the principles of training programmes and guidelines adopted in NETMAX TECHNOLOGIES (Bathinda) which was developed, conducted & evaluated for imparting training to its employees and developing them for making more effective whilst in job & their life.


If words are considered as a symbol of approval and token of appreciation then let the words play the heralding role expressing my gratitude. First of all I thank to that Gracie God who blessed me with all kinds of facilities that had been provided to me for completion of my report. I acknowledge my deepest sense of gratitude and sincere feeling of indebted divine my advisor Mr. Sunil Thakur under whose guidance and through their sustained efforts and encouraging attitude I was able to complete my project. It would have been difficult to achieve the results in such a short span of time. I want to express my sincere gratitude to all the staff members of Netmax Technologies limited for spending their precious time and sharing the valuable information with me and in helping my project to be a success. Specially Thanks to Mr. Ashok Kumar Chalana Principal of Guru Nanak College of Management & technology (Doomwali) and faculty Miss Parvachandeep Kaur for encouragement to me. Words are not sufficient to register my sincere regards to my loving family & my friends for their cooperation & unabated inspiration that really keep me going.

Sanju Bala


I Sanju Bala, a student of MBA II semester, Guru Nanak College of Management & Technology, Doomwali, do hereby declare that this project report on _____________ has been prepared by me as a part of the requirement of the MBA program of Punjab Technical University (batch of 2010- 2012), under the guidance of Mr. Sunil Thakur.

I further declare that this report has not been submitted earlier to any other university or institute for the award of any degree.

Date: Name: Sanju Bala


It is certified that the project work entitled EMPLOYEE TRAINING

done by Sanju Bala to be

submitted to Guru Nanak College of Management and Technology, Doomwali affiliated to Punjab Technical University, Jalandhar for the Partial fulfillment of requirement for award of the degree of Master of Business Administration has been carried out under my guidance and supervision. This project is not submitted to any other University for receiving any diploma or degree.


Miss. Parvachandeep Kaur Lect. In Mgt Dept. GNCMT,

Executive Summary

The project titled ³RECRUITMENT AND SELECTION´ Undertaken in NetMax Technolies Pvt.Ltd.

The project report is about recruitment and selection process that s an important part of any organization. Which is considered as a necessary asset of a company? In fact, recruitment and selection gives a home ground to the organization acumen that is needed for proper functioning of the organization. It gives a organizational structure of the company. It s a methodology in which the particular organization works and how a new candidate could be recruited in such a way that he/she would be fitted for the right kind of career. There are two types of factors that affect the Recruitment of candidates for the company y y Internal factors  External factors 

The objective of selection decision is to choose the individual who can most successfully perform the job from the pool of qualified candidates. Selection process or activities typically follow a standard patter, beginning with an initial screening interview and concluding with final employment decision.


Human Resource is a basic need of any work to be done. According to ARTHUR


³There are great differences in development between countries which seem to have roughly equal resources, so it is necessary to enquire into the difference in human behaviors´











that s




of any organization.

Recruitment highlights each applicant s skills, talents and experience. Their selection involves developing a list of qualified candidates, defining a selection strategy, identifying qualified candidates, thoroughly evaluating qualified candidates and selecting the most qualified candidate.

It is said if right person is appointed at right place the half work has been done. In this project I have tried to cover all the important point that should be kept in mind while recruitment and selection process and have conducted a research study through a questionnaire that I got it filled with all the sales managers of the AVIVA life insurance Kanpur and tried to find out which methods and various other information related to recruitment and selection and tries to come to a conclusion at what time mostly the
manpower planning is don t , what the various method used for recruiting the candidates

and on what basic the selections is done.

NetMax Technologies Pvt. Ltd. has a well-articulated equal opportunity policy, which lays strong emphasis on hiring of individuals irrespective of age, race, caste or gender. As a best practice in recruitment.


1. To study the recruitment and selection procedure followed in NETMAX TECHNOLOGIES PVT. LTD.

2: To study the various sources of recruitment followed in . NETMAX TECHNOLOGIES PVT. LTD. 3: To learn what is the process of recruitment and selection that should be followed.
4: To search or headhunt people whose skill fits into the company s values.


In everyday life human being has to face many problems viz. social, economical, financial problems. These problems in life call for acceptable and effective solutions and for this purpose, research is required and a methodology applied for the solutions can be found out.

Research was carried out at AVIVA LIFE INSURANCE Pvt .Ltd to find out the

³Recruitment and selection process´.


Primary Data:

Primary data was collected through survey method by distributing questionnaires to branch manager and other sales manager. The questionnaires were carefully designed by taking into account the parameters of my study.

Secondary Data:
Data was collected from books, magazines, web sites, going through the records of the organisation, etc. It is the data which has been collected by individual or someone else for the purpose of other than those of our particular research study. Or in other words we can say that secondary data is the data used previously for the analysis and the results are

undertaken for the next process.

Information Technology Industry

Information technology, and the hardware and software associated with the IT industry, are an integral part of nearly every major global industry. Information technology, and the hardware and software associated with the IT industry, are an integral part of nearly every major global industry.

The information technology (IT) industry has become of the most robust industries in the world. IT, more than any other industry or economic facet, has an increased productivity, particularly in the developed world, and therefore is a key driver of global economic growth. Economies of scale and insatiable demand from both consumers and enterprises characterize this rapidly growing sector. The Information Technology Association of America (ITAA) explains 'information technology' as encompassing all possible aspects of information systems based on computers. Both software development and the hardware involved in the IT industry include everything from computer systems, to the design, implementation, study and development of IT and management systems. Owing to its easy accessibility and the wide range of IT products available, the demand for IT services has increased substantially over the years. The IT sector has emerged as a major global source of both growth and employment.

Features of the IT Industry at a Glance

Economies of scale for the information technology industry are high. The marginal cost of each unit of additional software or hardware is insignificant compared to the value addition that results from it. Unlike other common industries, the IT industry is knowledge-based.


Efficient utilization of skilled labor forces in the IT sector can help an economy achieve a rapid pace of economic growth

The IT industry helps many other sectors in the growth process of the economy including the services and manufacturing sectors

The role of the IT Industry The IT industry can serve as a medium of e-governance, as it assures easy accessibility to information. The use of information technology in the service sector improves operational efficiency and adds to transparency. It also serves as a medium of skill formation.

MAJOR STEPS TAKEN FOR PROMTION OF IT INDUSTRY Domain of the IT Industry A wide variety of services come under the domain of the information technology industry. Some of these services are as follows:

y y y y y y y y y

Systems architecture Database design and development Networking Application development Testing Documentation Maintenance and hosting Operational support Security services

The Indian Information Technology industry accounts for a 5.19% of the country's GDP and export earnings as of 2009, while providing employment to a significant number of its tertiary sector workforce. More than 2.5 million people are employed in the sector either directly or indirectly, making it one of the biggest job creators in India and a mainstay of the national economy. In 2010-11, annual revenues from IT-BPO sector is estimated to have grown over US$76 billion compared to China with $35.76 billion and Philippines with $8.85 billion.[1] India's outsourcing industry is expected to increase to US$225 billion by 2020. The most prominent IT hub is Bangalore. The other emerging destinations are Chennai, Hyderabad, Coimbatore, Kolkata, Kochi, Pune, Mumbai, Ahmadabad , NCR . Technically proficient immigrants from India sought jobs in the western world

from the 1950s onwards as India's education system produced more engineers than its industry could absorb. India's growing stature in the Information Age enabled it to form close ties with both the

United States of America and the European Union. However, the recent global financial crises has deeply impacted the Indian IT companies as well as global companies. As a result hiring has dropped sharply and employees are looking at different sectors like the financial service, telecommunications, and manufacturing industries, which have been growing phenomenally over the last few years. India's IT Services industry was born in Mumbai in 1967 with the establishment of Tata Group in partnership with Burroughs. The first software export zone SEEPZ was set up here way back in 1973, the old avatar of the modern day IT park. More than 80 percent of the country's software exports happened out of SEEPZ, Mumbai in 80s.

Each year India produces roughly 500,000 engineers in the country, out of them only 25% to 30% possessed both technical competency and English language skills, although 12% of India's population can speak in English. India developed a number of outsourcing companies specializing in customer support via Internet or telephone connections. By 2009, India also has a total of 37,160,000 telephone lines in use,[8] a total of 506,040,000 mobile phone connections,[9] a total of 81,000,000 Internet users²comprising 7.0% of the country's population,[10] and 7,570,000 people in the country have access to broadband Internet² making it the 12th largest country in the world in terms of broadband Internet users.[11] Total fixed-line and wireless subscribers reached 543.20 million as of November, 2009

Formative years (till 1991) The Indian Government acquired the EVS EM computers from the Soviet Union, which were used in large companies and research laboratories. In 1968 Tata Consultancy Services²established in SEEPZ, Mumbai[3] by the Tata Group²were the country's largest software producers during the 1960s. As an outcome of the various policies of Jawaharlal Nehru (office: 15 August 1947 ± 27 May 1964) the

economically beleaguered country was able to build a large scientific workforce, third in numbers only to that of the United States of America and the Soviet Union. On 18 August 1951 the minister of education Maulana Abul Kalam Azad, inaugurated the Indian Institute of Technology at Kharagpur in West Bengal. Possibly modeled after the Massachusetts Institute of Technology these institutions were conceived by a 22 member committee of scholars and entrepreneurs under the chairmanship of N. R. Sarkar. Relaxed immigration laws in the United States of America (1965) attracted a number of skilled Indian professionals aiming for research. By 1960 as many as 10,000 Indians were estimated to have settled in

the US. By the 1980s a number of engineers from India were seeking employment in other countries. In response, the Indian companies realigned wages to retain their experienced staff. In the Encyclopedia of India, Kamdar (2006) reports on the role of Indian immigrants (1980 - early 1990s) in promoting technology-driven growth: The United States¶ technological lead was driven in no small part by the brain power of brilliant immigrants, many of whom came from India. The inestimable contributions of thousands of highly

trained Indian migrants in every area of American scientific and technological achievement culminated with the information technology revolution most associated with California¶s Silicon Valley in the 1980s and 1990s.

The National Informatics Centre was established in March 1975. The inception of The Computer Maintenance Company (CMC) followed in October 1976. Between 1977-1980 the country's Information Technology companies Tata InfoTech, Patni Computer Systems and Wipro had become visible. The 'microchip revolution' of the 1980s had convinced both Indira Gandhi and her successor Rajiv Gandhi that electronics and telecommunications were vital to India's growth and development. MTNL underwent technological improvements. Between 1986-1987, the Indian government embarked upon the creation of three wide-area computer networking schemes: INDONET (intended to serve the IBM mainframes in India), NICNET (the network for India's National Informatics Centre), and the academic research oriented Education and Research Network (ERNET).

1991±2001 Regulated VSAT links became visible in 1985. Desai (2006) describes the steps taken to relax regulations on linking in 1991:

In 1991 the Department of Electronics broke this impasse, creating a corporation called Software Technology Parks of India (STPI) that, being owned by the government, could provide VSAT communications without breaching its monopoly. STPI set up software technology parks in different cities, each of which provided satellite links to be used by firms; the local link was a wireless radio link. In 1993 the government began to allow individual companies their own dedicated links, which allowed work done in India to be transmitted abroad directly. Indian firms soon convinced their American

customers that a satellite link was as reliable as a team of programmers working in the clients¶ office. Videsh Sanchar Nigam Limited (VSNL) introduced Gateway Electronic Mail Service in 1991, the 64 kbit/s leased line service in 1992, and commercial Internet access on a visible scale in 1992. Election results were displayed via National Informatics Centre's NICNET. The Indian economy underwent economic reforms in 1991, leading to a new era of globalization and international economic integration. Economic growth of over 6% annually was seen between 1993-2002. The economic reforms were driven in part by significant the internet usage in the country. The new administration under Atal Bihari Vajpayee²which placed the development of Information Technology among its top five priorities² formed the Indian National Task Force on Information Technology and Software Development.

Wolcott & Goodman (2003) report on the role of the Indian National Task Force on Information Technology and Software Development:

Within 90 days of its establishment, the Task Force produced an extensive background report on the state of technology in India and an IT Action Plan with 108 recommendations. The Task Force could act quickly because it built upon the experience and frustrations of state governments, central government agencies, universities, and the software industry. Much of what it proposed was also consistent with the thinking and recommendations of international bodies like the World Trade Organization (WTO), International Telecommunications Union (ITU), and World Bank. In addition, the Task Force incorporated the experiences of Singapore and other nations, which implemented similar programs. It was less a task of invention than of sparking action on a consensus that had already evolved within the networking community and government. The New Telecommunications Policy, 1999 (NTP 1999) helped further liberalize India's telecommunications sector. The Information Technology Act 2000 created legal procedures for electronic transactions and e-commerce.

Throughout the 1990s, another wave of Indian professionals entered the United States. The number of Indian Americans reached 1.7 million by 2000. This immigration consisted largely of highly educated technologically proficient workers. Within the United States, Indians fared well in science, engineering,

and management. Graduates from the Indian Institutes of Technology (IIT) became known for their technical skills. Thus GOI planned to establish new Institutes especially for Information Technology to enhance this field. In 1998 India got the first IT institute name Indian Institute of Information Technology at Gwalior. The success of Information Technology in India not only had economic repercussions but also had far-reaching political consequences. India's reputation both as a source and a destination for skilled workforce helped it improve its relations with a number of world economies. The relationship between economy and technology²valued in the western world²facilitated the growth of an entrepreneurial class of immigrant Indians, which further helped aid in promoting technology-driven growth.

Sign up to vote on this title
UsefulNot useful

Master Your Semester with Scribd & The New York Times

Special offer for students: Only $4.99/month.

Master Your Semester with a Special Offer from Scribd & The New York Times

Cancel anytime.