Work Programme Start notification letter (JSA)

Jobcentre Plus
Aedbridge Jobcentre Plus 564-570 High Road Seven Kings IG38EJ Telephone: Fax: Textphone: 0208271 4950

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From today to continue getting Jobseeker's Allowance and/or National Insurance credits, you must take part in the Work Programme. SEETEC or one of their partners, will support you whilst on the Work Programme. They will discuss what help you need to find work, and draw up an actton plan of things you'll do to improve your chances of getting and keeping a job. . You must complete any activities that SEETEC tells you to do. You will stjIJ need to attend the Jobcentre and meet your benefit conditions including reporting any changes of circumstances. \ You must take part in the Work Programme until you are told otherwise. If you fail to take part ln the Work Programme without a good reason, your Jobseeker's Allowance could stop for up to 26 weeks. You could also lose your National Insurance credits. We have passed your contact details on to SEETEC who will be in touch with you shortly. Yours Sincerely,

RHONDA WILLATS Manager (on behalf of the Secretary of State)


... 1

The Work Programme aims to help you prepare for, find and stay in work. If you already have a part-time job, the programme can help you to increase your hours. It is delivered for Jobcentre Plus by speclollst organisations which we call 'providers'. We are passing you on to a specially chosen organisation who will be able to offer you more flexible support. When you join the Work Programme, your provider will discuss your individual circumstances with you and develop a plan that is tailored to meet your needs. They will make sure that your time with them is a positive and helpful one.


What you can expect from the Work Programme
As part of the Work Programme, you can expect to: • • • • • work with your provider and discuss what help you need to prepare for and find work as well as things you'll do to improve your chances of getting a job, and be treated politely, fairly and considerately. keep your personal data secure and will not share it with any unauthorised third parties comply with current legislation including the Equality Act 2010, and not discriminate against you on the grounds such as age, race, gender, disability or sexual orientation.

Additionally, the provider will:

Whilst you are on the Work Programme, your provider may arrange for you to take part in work-related activities such as work experience, training and offer further support. We hope that with this support, you'll get and stay in a job. The Work Programme lasts for two years. Your provider will give you all the work- focused support you need during this time, even if you change benefits or get a job. Once you find o.job, your provider may continue to offer support to you to help you stay in employment. If you get Employment and Support Allowance, any activities which you will be asked to do must be reasonable in your circumstances. If you think that they are not, you can ask your provider to reconsider them. You will not be made to apply for a job, do any work or have any medical treatment.

What we expect from you
We've explained what you can expect from the Work Programme, but there are also things we expect from you. Your responsibilities whilst on the Work Programme are to: • make the most of the help your provider gives you • treat the provider and other participants politely, fairly and considerately


Department for Work and Pensions

• • • •

attend meetings or take phone calls at the times agreed complete any activities the provider tells you to do tell Jobcentre Plus about any change in your circumstances, and if you dolm Jobseeker's Allowance, attend the Jobcentre every two weeks and continue to be available for and actively look for work. This is on top of anything that your provider tells you to do. You must still -meet all of the usual conditions to get your benefit.

If you don't meet these responsibilities, your benefit may be affected.

If you want more information or have any questions
If you need any more information or have any questions, please contact:

What happens if you don't meetyour r_esponsibilitieswhilst claiming benefit?
If you fail to complete any activity your provider tells you to do, your benefit could be affected. This is called a 'sanction'. If a sanction is applied, you williose benefit. It's very important that you tell your provider if you're having problems or can't take part in the required activity at any time for any reason. If you get Jobseeker's Allowance, you could also get a sanction if you refuse a job or leave a job without good reason or are not available for or actively seeking work.


What to do if you get a sanction


Even if you have a sanction and your benefit is affected, you should still attend the Jobcentre and meet your Work Programme provider every time you're asked to. If you fail to do so, you may lose your benefit for a longer period or your claim may be closed. If you keep in touch with your provider, they will still help you to find a job. We want you to stay with the Work Programme because we're committed to giving you the best possible help to find a job.

How a sanction affects Jobseeker's Allowance
A sanction means that your Jobseeker's Allowance is stopped for a fixed number of weeks. Sanctions last longer if you've already had a sanction before. Your sanction could be ended early if your provider can give us evidence to show that you are serious.about meeting your responsibilities for the rest of the Work Programme. To do this, you should meet with your provider. The earliest that Jobcentre Plus can review your sanction is after four weeks.

Important - if you get a sanction and you have a joint claim, your partner will get an
amount equal to a single person's Jobseeker's Allowance for as long as the sanction lasts, if they are entitled to this.

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How you can get money if you get a sanction If your Jobseeker's Allowance is stopped because of a sanction, you aren't automatically entitled to get help. You will have to show 'that you're suffering financial hardship. Your Jobcentre Plus adviser will explain how to apply.

How a sanction affects Employment and Support Allowance
Employment and Support Allowance is made up of two parts; the basic rate and a work-related part. If you get a sanction, the work-related part will be cut by half for the first four weeks and in full after this until you complete the activity set by your provider.

If you are not happy
Whether you are dealing with Jobcentre Plus or one of our providers.you should expect tobe treated fairly. Your provider must explain the minimum standards of service you can expect from them. If you're not happy with our service or that of the provider, you can make a complaint. Making a complaint will not affect your benefit. If you do want to make a complaint about any aspect of the Work Programme, depending on what your complaint is about, get in touch with either your provider or with Jobcentre Plus. Tell them what happened, how it affected you, and what you want to happen as a result. Your provider will have their own complaints procedures that they'll explain to you at your first meeting. If you have gone through their process and still think that your complaint has not been dealt with properly, you can ask the Independent Case Examiner to investigate. The Independent Case Examiner will normally only accept a complaint for investigation if you have: • • already received a final response from your provider, or waited eight weeks for a response.

You can contact the Independent Case Examiner at:

Supported by

* * * * ~* *
European Union
European SOCial Fund
Investing in jobs 8I1d skills




In England, this programme is part funded by the European Social Fund. The European Social Fund aims to improve the training and opportunities for people to enter employment. For more information, visit www.dwp.gov.uklesf

© Crown copyright WPOIMA4 I v1.0 (June 2011)

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What is the Work Programme?
The Work Programme offers a flexible approach to helping you achieve your goals through work, it has been designed to enable it's content to be built around you as an individual and to provide the best possible support to help you find, keep and develop your working life.

What does it contain?
As a part of the Work Programme, you will receive a three step approach to help you find and keep your new job.
Step One Aspire: Personalisation to your needs:

You will receive an invitation to meet your new, dedicated Adviser within the next three days. Your Adviser will take time with you to help identify job roles and the transferable skillsthat you may have. Depending on the sort of help you need, many support options will be available to you, including but not limited to; advice and " guidance on managing change, health management English and maths skills,ITskills,confidence and motivation. You will also gain access to Seetec's online learning system. Step Two Achieve: Helping you into employment: Your Adviser will help you set up a new email address to which you will receive regular, weekly email updates and suitable vacancies. You may also be able to take part in work experience placements and further work related support and training options, these will be tailored to your needs and the kind of work you are looking for. You will have the opportunity to give feedback on the support you receive using Seetec's online learning system at any time, or through one to one meetings with your Adviser which will take place no lessthan once every two weeks.
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for Work and Pensions

Part of the Department

European Union
European SocIal Fund
Investing in jobs aod skills




step Three Sustain:Supporting you in your new job: Once you have found your new job, Seetec are stillhere to support you in making the change work for you. Seetec will help you to indentify how you can manage your new job and often, with support from your employer, we can offer opportunities for you to undertake training whilst you are in work, to help you to build your new career. Meanwhile you will have continued access to a personal Employment Adviser and Seetec's online learning system.


What should I do if I have any complaints whilst taking part in the Work Programme?
In the event that any issuesyou may have whilst taking part in the Work Programme cannot be resolved by Seetec's complaints procedure, such issuescan then be referred to.an Independent Case Examiner at: www.lnd-case-exam.org.uk or 0845 606 0777.

Work Programme

is brought to you in assodation

with the following partner organisations:

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Part of the Oop.rtmen! for W.rIc and fTn.11lIl$

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To find out more, call today on: ~


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Seetec Head Office: Main Road, Hockley, Essex. S54RG. S
The Work Programme is provided by Seetec, one of the UK's largest employment and skillsspecialists, working in partnership with Jobcentre Plusand local partners. The Work Programme forms a part of the Government's wider plans to provide comprehensive advice. guidance and support in order to help' get Sritain working'. SEEWPCLA4lN1.0

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