Ph-ng php Qun l D n CNTT

Ti liu ging dy Nhp mn CNPM Ch-ng 02 Hni 12/2001 v1.0.

HBK-HN

Ni dung trnh by
 Tng quan  Lp k hoch qun l  T chc d n  Qun l ri ro       

Pht trin nhm Qun l cht l-ng Lp k hoch lm vic chi tit Kim sot v lp bo co d n Qun l vn v kim sot thay i Qun l cu hnh Hon tt d n
HBK-HN 2

Ph-ng php Qun l D n CNTT

Tng quan

Mc tiu
hiu v
  

Khi nim v d n v qun l d n Ti sao cc d n li tht bi Cc d n IT c g c bit

HBK-HN

Cc nh ngha v qun l d n
Mt d n: - l ring bit - c im bt u v im kt thc - c sn phm c th cui cng - l duy nht, hoc v sn phm hoc v mi tr-ng ca n qun l con ng-i v cc ph-ng tin -a phm cui cng: Qun l d n l -a ra mt sn ra - ng hn - trong phm vi ngn sch hay ngun ti chnh cho php - Ph hp theo cc c t - vi mt mc cht l-ng phc v cc nhu cu kinh doanh v p ng cc tiu chun chuyn mn v k vng HBK-HN 5 ca cng tc qun l

Ti sao cc d n li tht bi? hay iu g khin mt d n thnh cng?

HBK-HN

nh ngha v d n b Tht bi
Mt d n m:
 

Khng t -c cc mc tiu ca d n, v/hoc b v-t qu ngn sch t nht 30% Ti sao d n tht bi ?
l do khc: 12%

Khng quen thuc vi phm vi v s phc tp ca d n: 17%

thiu thng tin: 21% Khng r cc mc tiu: 18%

HBK-HN

qun l d n khng tt: 32%

7

Nhng nguyn nhn ca tht bi

Do nh cung cp phn cng/phn mm km Nhn vin kinh doanh cao cp trong nhm lm vic khng hiu qu Qun l d n ti Cng ngh l qu mi i vi t chc c tnh v lp k hoch ti Cc mc tiu ca d n khng -c nu ra y
0 HBK-HN 10 20 30 40 50 60 % p ng 8

s liu 1994

 trnh vic Tht bi

Ci t vic qun l d n Nghin cu kh thi Tng s thnh vin tham gia Tng cc ph-ng sch t bn ngoi

Khng phi nhng l do trn

0 10 20 30 40 50 60 70 80 90
%

p ng
HBK-HN 9

Thc hin d n khng c ngha l Qun tr d n!

Nhng yu cu ca ng-i qun l

Qun l D n
cc yu cu Ngun Cc u vo khc Cc kt qu bn giao ca d n Cc u ra khc

Cc hot ng d n

HBK-HN

.....v qun l d n khng phi l thc hin d n! 10

Cc thuc tnh duy nht ca d n IT

      

Cc kt qu bn giao c th l t hu hnh v t quen thuc hn so vi cc loi d n khc Phm vi c th kh kim sot i d n th-ng c nhng k nng, kinh nghim, thi v k vng tri ng-c nhau D n c th b cng thng t -c cc mc tiu kinh doanh D n c th -c kt ni vi nhng s thay i quan trng v t chc Cc yu cu, phm vi, v li nhun chnh xc c th rt kh xc nh S thay i nhanh chng v cng ngh c th lm cho nn tng ca d n tr nn li thi
HBK-HN 11

Cu trc Ph-ng php QLDA

qun l cn b d n qun l ng-i thc hin hp ng ph qun l s thay i v t chc

Qun l v nh ngha d n

Lp K hoch d n
Qun l cht l-ng

kim sot d n

Kt thc d n

qun l ri ro qun l cc vn v kim sot s thay di Qun l cu hnh

HBK-HN 12

10 quy tc vng
   

Qun l d n thnh cng chnh l vn v con ng-i

- nh-ng khng -c qun qun tr

Khm ph cc ngun h tr v chng S hin din c th l di tr - xem xt lch trnh n ng sau Phi hiu rng nhng con ng-i khc nhau th c nhng cch nhn khc nhau
- hy t mnh vo a v ca h

     

Thit lp k hoch ca bn sao cho c th chnh sa d dng i mt vi tng s kin nh- l n c t tr-c S dng qun tr h tr cho cc mc ch ca d n Thi gian mc tiu i vi tng nhim v khng -c ging nh- nu trong k hoch c li phm vi v cc mc tiu ca d n mi tun 1 ln Khng ngc nhin!
HBK-HN 13

Qun l d n CNTT

Lp k hoch qun l

Cc mc tiu
Sau khi kt thc phn ny bn s:
 

Hiu -c s cn thit ca vic lp k hoch v cc b-c ca vic lp k hoch qun l C th lp ra mt k hoch qun l ton din mt mc chi tit hp l i vi d n v y chnh l b-c m u ca d n C th -a ra cho khch hng v s cn thit ca vic lp k hoch qun l

HBK-HN

15

Lp k hoch qun l
 

Xc nh ranh gii ca d n
- i lp k hoch, vn bn/thng tin hin c

Xy dng cc la chn tip cn d n

- chin l-c thc hin v cc ph-ng php lun t chc d n

  

Xy dng cc -c tnh ban u Xy dng c s h tng ngun

- mi tr-ng lm vic

Xy dng c s h tng ca d n
- qun l cu hnh, cht l-ng, ri ro, s kin, s thay i, kim sot d n, lp bo co, v lp k hoch

Lp thnh vn bn v k hoch qun l

HBK-HN

16

Ph-ng php lun qun l d n

giai on 1 nh ngha d n

giai on 2 lp k hoch d n

giai on 3 kim sot v qun l d n

3.1 qun l cht l-ng, ri ro s kin & nhng thay i

giai on 4 kt thc d n

1.1 xc nh mc tiu, phm vi, cc li ch & ri ro 1.2 Xy dng cch tip cn thc hin d n 1.3 xy dng k hoch c s h tng & ngun 1.4 Xy dng quy trnh klim sot d n

2.1 xy dng mt k hoch lm vic chi tit

4.1 xy dng quy trnh kt thc d n

3.2 qun l con ng-i

4.2 thc hin vic r xt sau thc hin

3.3 theo di & r xt d kin mc tiu

3.4 R xt cc kt qu bn giao & bo co

1.5 hon tt & nht tr v k hoch qun l

3.5 bo co & phn tch tin trnh d n

HBK-HN

3.6 REDIRECT THE PROJECT

17

Cc vai tr v trch nhim ca d n

Vai tr
Ban iu hnh Ban ch o Nh ti tr d/a Gim c d n Qun l d n Nhm tr-ng d n k hoch qun l Cn b d n hot
HBK-HN

Trch nhim
Chin l-c kinh doanh iu hnh d n lun sn sng h tr d n qun l chin d n qun l hot ng d n chu trch nhim

Vai tr trong vic lp k hoch qun l

thi gian thc hin

Khng t lc bt u d n

Khng ph chun

u vo v phm vi, t lc bt u d/a mc tiu, li ch xem xt v ph chun chu trch nhim v kt qu h tr ng-i v nhim v d n None t lc bt u d/a Trong thi gian thc hin d n trong sut thi gian qun l d n lp trong sut thi gian ng d n
18

hon thnh nhim v

Xy dng & Thng qua k hoch qun l

Cc nhng ri ro gp phi khi khng li ch khi lp k hoch qun lp k hoch qun l Khi u sai lch B nhm ln p ng cc mc tiu ca nh ti tr Gy dng lng tin ca i tc

Thit lp h-ng lm vic chung Khng p ng -c s mong i ca Bao qut -c cc thch thc nh ti tr v/hoc cc mc tiu Thng tin ngho nn M ra cc knh thng tin lin lc Bt u d n vi mt ph-ng thc c h thng
19

HBK-HN

Gi tr ca cc mc tiu r rng
Thit lp s mong i ca nh ti tr d n v cc nh u t -a ra im mc tiu h-ng dn i d n  Cho php bn xc nh thi im d n kt thc!


i d n Cc mc tiu

HBK-HN

20

Cc b-c xc nh phm vi d n
 Xem xt li cc vn bn hin c

 Lp danh sch cc vn bn/ thng tin ch-a y hay cn thiu  Tin hnh phng vn v/hoc hi tho thu thp cc t cn thiu  Phn loi cc thng tin c th lin quan n cc cam kt, lch trnh v cc kt qu bn giao  Tip tc kt hp cht ch cc chi tit vo k hoch qun l  t -c tho thun
HBK-HN 21

ch li ca vic xc nh phm vi
 Bo co phm vi d n -c xy dng  Cc li ch ca d n -c lp thnh vn bn r rng  Xc nh -c cc kt qu chnh v cc tiu thc hon thnh d n  Xc nh r cc hn ch, gi thuyt, im bn trong v bn ngoi
HBK-HN 22

Cc tiu thc ca Xc nh tt
R rng
 khng c ngn t nhp nhng  khng c ngn ng marketing v bn hng  khng c t vit tt

Ngn gn
   

25 t hoc t hn nu l g ch khng phi nh- th no Trnh by phm vi, lch trnh, ngun S dng cc ng t hnh ng
HBK-HN 23

T chc d n
Nh ti tr d n PM i ch cht ban iu hnh d n

i m rng

i qun l

vn phng d n

HBK-HN

24

m bo quy trnh kim sot d n...

 Kt qu bn giao p ng tiu chun  Ti thiu ho cc ri ro d n  K hoch lm vic -c xy dng ph hp vi mu  Tin trnh -c o l-ng, ghi chp v bo co  HBK-HNtr ngi -c xc nh v ch ra Cc
25

Quy trnh bo co v kim sot d n

 Theo di & xem xt cc d liu mc tiu  R xt cc kt qu bn giao  Bo co v phn tch tin trnh  Ti nh h-ng d n khi cn thit  La chn phn mm qun l d n
HBK-HN 26

S tay qun tr

 Cc chnh sch
 Cc th tc hnh chnh  Cc tiu chun

HBK-HN

27

Ban ch o v nh ti tr phi ph chun:  Phm vi ca d n  Ph-ng php lun -c s dng  Thnh phn ca i d n  c tnh k l-ng v thi gian v chi ph  Quy trnh i vi vic qun l d n
HBK-HN 28

Cc yu t thnh cng
Mt k hoch qun l hiu qu
    

M t cc tiu thc thnh cng ca mt d n; Phc tho khung thi gian, ngn sch, v cc kt qu bn giao ch yu mc cht l-ng thit k; Xc nh ph-ong php tip cn v khung thi gian tng quan i vi vic thc thi d n; Xc nh ngun nhn lc cn thit thc hin cng vic d n; v, Xc nh c s h tng cn thit ca d n kim sot d n c hiu qu.

HBK-HN

29

Cc im ch cht hc
K hoch qun l l nn tng cho vic qun l mt d n


im ch yu hiu mt d n l
- lp ra mt cu trc hay mt khun kh cho tt c ccvn bn qun l d n

Nn tng vng chc cho qun l d n

- Truyn thng

HBK-HN

30

Qun l d n CNTT

T chc d n

HBK-HN

31

PROJECT MANAGEMENT METHODOLOGY

Phase 1 PROJECT DEFINITION

1.1 CONFIRM OBJECTIVES, SCOPE, BENEFITS & RISKS 1.2 DEVELOP PROJECT IMPLEMENTATION APPROACH 1.3 DEVELOP RESOURCE& INFRASTRUCTURE PLAN 1.4 DEVELOP PROJECT CONTROL PROCEDURES

Phase 2 PROJECT PLAN

2.1 DEVELOP A DETAILED WORK PLAN

Phase 3 PROJECT MANAGEMENT & CONTROL

3.1 MANAGE QUALITY, RISKS, ISSUES, AND CHANGES

Phase 4 CLOSE PROJECT

4.1 DEVELOP A PROJECT CLOSING PROCESS 4.2 CONDUCT POSTIMPLEMENTATION REVIEW

3.2 MANAGE PEOPLE

3.3 TRACK & REVIEW OBJECTIVE DATA 3.4 REVIEW DELIVERABLES & EFFORT 3.5 REPORT & ANALYZE PROGRESS

1.5 FINALIZE & AGREE ON THE MANAGEMENT PLAN

HBK-HN

3.6 REDIRECT THE PROJECT

32

Cc mc tiu t chc d n
Vo cui phn ny, ng-i tham d kho hc c th:
   

Hiu -c tm quan trng ca mt t chc tt Thit lp -c c cu i d n hiu qu Phn nh vai tr v trch nhim Thit lp mt quy trnh qun tr d n hu hiu

HBK-HN

33

Cc kt qu chuyn giao t t chc d n

 Xc nh nhng ng-i c nh h-ng ca d n  Xc nh nhng lnh vc ch yu c lc cn  Tc ng qua li yu cu i vi d n tr-c khi thnh lp bt c u ban hay hi ng no  Danh sch cc thnh vin tim nng trong ban iu hnh d n  Biu t chc d n: - cu trc qun l d n - cu trc i d n  Vai tr v trch nhim d n  M t cng vic d n  Cc quyn hn ca Hi ng  HBK-HN thnh vin trong i d n Tn cc
34

Quy trnh t chc d n

Thit k t chc d n Step 2 Xc nh v tr d n trong t chc Step 1 Lp thnh vn bn vai tr v trch nhim ca d n Step 3
HBK-HN 35

Xy dng m t cng vic v quyn li ca cc v tr Step 4

La chn i d n Step 5

V d v cu trc Qun l d n
Ban iu hnh d n
Ch tch = nh ti tr d n

Qun l n v nghip v Qun l d n

Qun l bo m cht l-ng

Qun l vn phng d n

nhm tr-ng

nhm tr-ng

qun l nhm

nhm tr-ng

nhm tr-ng HBK-HN

nhm tr-ng

nhm tr-ng 36

C cu t chc d n
Nhng im chnh:


C cu v con ng-i l v cng quan trng i vi s thnh cng ca d n

- gim c d n iu hnh nhm qun l - cc mi quan h cn phi -c thit lp

Vai tr kim sot d n phi lun c trong nhim v kim sot v qun tr
- khng cn thit phi c cn b lm vic full time - khng th -c thc hin bi qun tr vin/gim c d n

HBK-HN

37

Vai tr v trch nhim ca d n

vai tr Trch nhim

nh ti tr d n gim c d n ban ch o nhm nghip v qun l d n nhm tr-ng cc thnh vin nhm
HBK-HN

Ng-i ng u, ch s hu v nh ti chnh ca d n i din cho nh ti tr d n gim st hot ng d n, h tr trong vic lp ph-ng h-ng -a ra quyt nh tha nhn cc kt qu bn giao ch yu v nghip v iu phi d n tng th, qun l v gim st (c s h tr hnh chnh t vn phng d n) hng ngy qun l v kim sot tin trin theo k hoch lm vic chi tit hon thnh nhim v
38

Cc yu cu v m t
 

Ngn gn v sc tch Xc nh r:
- Cc mc ch v mc tiu c bn - Nhng trch nhim c bn - S thnh vin - Hp th-ng k

HBK-HN

39

Vn phng d n l g?
L trung tm ca:


Hp iu phi, kt hp Theo di Gim st, iu hnh Duy tr v thng bo cc thng tin ca d

HBK-HN 40

    n

Nhim v v trch nhim ca vn phng d n

lp bng biu h-ng dn lp k hoch lp bo co v thc trng -a ra cc gii php gim st thi gian lp bo co theo thi gian s dng cc ngun ngn sach d n s t chc phn tch xu h-ng theo di lch trnh kim sot thay i duy tr k hoch

-a ra cc kt qu khng cn thm nh

dch thut lp th- vin v cc vn bn ti liu

HBK-HN

41

T chc d n - Cc im chnh hc
Cc nhn t thnh cng i vi mt c cu t chc d n mnh:
       

Nh ti tr c trch nhim cao i vi t chc H tr tch cc t ban iu hnh Phn nh r trch nhim, thm quyn, trch nhim gii trnh Trao i hp l gia cn b k thut v cn b chc nng Hon thnh cng vic d n vi ngun lc t nht Dng thng tin lin lc hiu qu T l cn b so vi ng-i qun l nh Ti gin cc mc bo co, loi tr cc yu cu khng cn thit HBK-HN

42

Qun l d n CNTT

Qun l ri ro

HBK-HN

43

BFC PROJECT MANAGEMENT METHODOLOGY

Phase 1 PROJECT DEFINITION

1.1 CONFIRM OBJECTIVES, SCOPE, BENEFITS & RISKS 1.2 DEVELOP PROJECT IMPLEMENTATION APPROACH 1.3 DEVELOP RESOURCE& INFRASTRUCTURE PLAN 1.4 DEVELOP PROJECT CONTROL PROCEDURES

Phase 2 PROJECT PLAN

2.1 DEVELOP A DETAILED WORK PLAN

Phase 3 PROJECT MANAGEMENT & CONTROL

3.1 MANAGE QUALITY, RISKS, ISSUES, AND CHANGES

Phase 4 CLOSE PROJECT

4.1 DEVELOP A PROJECT CLOSING PROCESS 4.2 CONDUCT POSTIMPLEMENTATION REVIEW

3.2 MANAGE PEOPLE

3.3 TRACK & REVIEW OBJECTIVE DATA 3.4 REVIEW DELIVERABLES & EFFORT 3.5 REPORT & ANALYZE PROGRESS

1.5 FINALIZE & AGREE ON THE MANAGEMENT PLAN

HBK-HN

3.6 REDIRECT THE PROJECT

44

Nhng mc tiu ca phn ny



Hiu -c s cn thit ca qun l ri ro trong sut qu trnh thc hin d n C th thc hin vic phn tch v nh gi ri ro ca d n C th thit lp quy trnh qun l ri ro hiu qu

HBK-HN

45

nh ngha ri ro
Ri ro l: Nhng s kin c th lm ph v mt d n Nhng iu khng chc chn, nhng khon n hay nhng im yu c th lm cho d n khng i theo ng k hoch nh C th qun l -c
HBK-HN 46

Cc l do cn c qun l ri ro
 

Tt c cc d n u ph thuc vo ri ro Tin trnh s khng ng theo k hoch trong mt s giai on ca d n Ri ro khng th -c loi tr trit

HBK-HN

47

nh ngha qun l ri ro
Quy trnh qun l ri ro nhm gim ti thiu nh h-ng ca nhng s c khng bit tr-c cho d n bng cch xc nh v -a ra nhng gii php tnh hung tr-c khi c nhng hu qu xu xy ra

HBK-HN

48

Gi tr ca qun l ri ro
 Gim thiu nh h-ng ca cc s c khng bit tr-c cho d n  Nng cao xc sut thc hin thnh cng d n  To ra thc kim sot  C -c cc gii php hiu qu v kp thi
HBK-HN 49

Khi no cn qun l ri ro
    

Lp k hoch qun l Khi trch nhim i vi d n sn sng thc thi Khi khi phc mt d n b d Trong sut qu trnh r xt d n khi c s sai lch ln so vi k hoch xy ra

HBK-HN

50

Quy trnh qun l ri ro

Xc nh
Xc nh mc ri ro ban u ca d n 1 b-c

Phn tch

Qun l

Gim st

lp thnh vn bn cc ri ro c th b-c 2

tin hnh phn tch nh h-ng ri ro b-c 3

xy dng v trin khai k hoch qun l ri ro b-c 4 gim st v cp nht cc ti liu ri ro

51

HBK-HN

Hot ng ngn nga (v d)

i d n c th b chm so vi lch trnh trong giai on xy dng phn mm v cc nh lp trnh ang trong giai on rt kh m cc ch-ng trnh hn d on. Xc sut khong 30 % l nhn vin hin ti khng th p ng cc s kin sp ti ng hn. Hnh ng ngn nga c th gm: -a ra o to b sung cho cc lp trnh vin ( gim ri ro tim nng) hoc  Thu hp ng vi cc lp trnh vin c nhiu kinh nghim (loi b ri ro tim nng)

HBK-HN 52

Hnh ng d phng
Phi:  Da trn nhng tha nhn t thc tin (v d: cc ngun sn c)  Cc thnh vin trong nhm phi hiu -c (v u ban iu hnh)  Phi -c kim tra khi tnh kh thi b nghi ng

HBK-HN

53

Cc im chnh hc Ch-ng trnh qun l ri ro hiu qu

   

Tp trung vo vic phng nga hn l cha tr Bao gm nh gi ri ro theo thi k trong sut vng i ca d n Kt hp cht ch mt quy trnh lin tc v xc nh ri ro, phn tch, qun l v r xt Nhn bit gi tr ca quyn hn....... khng i qu gii hn v kt thc khng chnh xc! mc hp l ca qun l ri ro chun s khng tn nhng n lc v l.
HBK-HN 54

Qun l d n CNTT

Pht trin nhm

HBK-HN

55

PROJECT MANAGEMENT METHODOLOGY

Phase 1 PROJECT DEFINITION

1.1 CONFIRM OBJECTIVES, SCOPE, BENEFITS & RISKS 1.2 DEVELOP PROJECT IMPLEMENTATION APPROACH 1.3 DEVELOP RESOURCE& INFRASTRUCTURE PLAN 1.4 DEVELOP PROJECT CONTROL PROCEDURES

Phase 2 PROJECT PLAN

2.1 DEVELOP A DETAILED WORK PLAN

Phase 3 PROJECT MANAGEMENT & CONTROL

3.1 MANAGE QUALITY, RISKS, ISSUES, AND CHANGES

Phase 4 CLOSE PROJECT

4.1 DEVELOP A PROJECT CLOSING PROCESS 4.2 CONDUCT POSTIMPLEMENTATION REVIEW

3.2 MANAGE PEOPLE

3.3 TRACK & REVIEW OBJECTIVE DATA 3.4 REVIEW DELIVERABLES & EFFORT 3.5 REPORT & ANALYZE PROGRESS

1.5 FINALIZE & AGREE ON THE MANAGEMENT PLAN

HBK-HN

3.6 REDIRECT THE PROJECT

56

Xy dng nhm - Cc mc tiu



Xy dng hiu bit ca bn v cc c tnh ca nhm lm vic hiu qu Xc nh cc ph-ng php xy dng nhm c hiu qu

HBK-HN

57

Nhm hiu qu
      

Cc mc ch -c thng nht Nhm tin t-ng vo vai tr v mc tiu Chp thun v cc mc tiu d n v cht l-ng d n. Truyn thng i l-u hiu qu Cc t-ng -c trao i v trin khai -a ra cc gii php hiu qu Mi quan h hp tc v h tr gia cc thnh vin ca nhm

HBK-HN

58

Quy trnh xy dng nhm

thc hin nhm

thnh lp xung kch Quy chun thc hin

xy dng nhm
lch trnh ca tng thnh vin
HBK-HN

hp tc

cam kt

59

Xy dng nhm - cc im chnh hc

Nhm lm vic thnh cng -c xy dng trn c s:
     
HBK-HN

Mc tiu r rng Trch nhim r rng Thng tin lin lc hiu qu Phn hi c tnh xy dng Lnh o linh hot Cn b kh nng Xc nh vi nhm
60

Qun l d n CNTT

Qun l cht l-ng

HBK-HN

61

Ph-ng php lun qun l d n

giai on 1 nh ngha d n

giai on 2 lp k hoch d n

giai on 3 kim sot v qun l d n

3.1 qun l cht l-ng, ri ro s kin & nhng thay i

giai on 4 kt thc d n

1.1 xc nh mc tiu, phm vi, cc li ch & ri ro 1.2 Xy dng cch tip cn thc hin d n 1.3 xy dng k hoch c s h tng & ngun 1.4 Xy dng quy trnh klim sot d n

2.1 xy dng mt k hoch lm vic chi tit

4.1 xy dng quy trnh kt thc d n

3.2 qun l con ng-i

4.2 thc hin vic r xt sau thc hin

3.3 theo di & r xt d kin mc tiu

3.4 R xt cc kt qu bn giao & bo co

1.5 hon tt & nht tr v k hoch qun l

3.5 bo co & phn tch tin trnh d n

HBK-HN

3.6 REDIRECT THE PROJECT

62

Hai nh ngha v Cht l-ng

Thch hp vi mc ch

Gim ti a s lng ph bng cch thc hin ng ngay t ln

HBK-HN

63

Cn bng cht l-ng

mc ch

Tho mn nhu cu ph-ng php thc hin

HBK-HN

64

Cc khi nim cht l-ng ch cht



t -c v cht l-ng phi oc ln k hach khng tu tin t -c v cht l-ng xut pht t bo m cht l-ng v kim sot cht l-ng t -c cht l-ng ph thuc vo s h tr qun l

HBK-HN

65

Qun l cht l-ng

1.Lp k hach cht l-ng

2.Thit lp khung m bo cht l-ng

3. Tin hnh cc hot ng kim sot cht l-ng

4. Trin khai cc hat ng hiu chnh

HBK-HN

66

Nhng im ch cht hc
Cc nhn t qun l cht l-ng hiu qu:
     

Cam kt qun l Ng-i s dng tham gia Cu trc ca ph-ng php tip cn Cc yu cu cht l-ng c th o l-ng -c Thm nh cc ph-ng php, kim sot, quy trnh v sn phm ca d n Thng tin lin lc v mt k hoch c cht l-ng tt s m t vic lm th no tt c nhng iu ny -c qun l

HBK-HN

67

Qun l d n CNTT

Lp k hoch lm vic chi tit

HBK-HN

68

Ph-ng php lun qun l d n

giai on 1 nh ngha d n

giai on 2 lp k hoch d n

giai on 3 kim sot v qun l d n

3.1 qun l cht l-ng, ri ro s kin & nhng thay i

giai on 4 kt thc d n

1.1 xc nh mc tiu, phm vi, cc li ch & ri ro 1.2 Xy dng cch tip cn thc hin d n 1.3 xy dng k hoch c s h tng & ngun 1.4 Xy dng quy trnh klim sot d n

2.1 xy dng mt k hoch lm vic chi tit

4.1 xy dng quy trnh kt thc d n

3.2 qun l con ng-i

4.2 thc hin vic r xt sau thc hin

3.3 theo di & r xt d kin mc tiu

3.4 R xt cc kt qu bn giao & bo co

1.5 hon tt & nht tr v k hoch qun l

3.5 bo co & phn tch tin trnh d n

HBK-HN

3.6 REDIRECT THE PROJECT

69

Cc mc tiu i vi phn ny
 

Gii thch mi quan h gia K hoch hot ng (mt phn ca k hoch qun l) v K hoch lm vic Nhn vo cc yu t cu mt k hoch: nhim v Ti liu v

Cc ph thuc Cc ngun lc
  

gii thch chu k lp k hoch lm vic nhn mnh tm quan trng ca ranh gii cng vic Nu bt c im ca mt k hoch lm vic tt
HBK-HN 70

Lm th no to mt k hoch lm vic
   

Tch cc giai on thnh tng hot ng Tch cc hot ng thnh tng nhim v Cc nhim v nh d dng -c tnh v qun l hn tng giai on ln Cc nhim v cn: - th-ng khng nh hn 7 ng-i/gi lm vic - th-ng khng nhiu hn 70 ng-i/gi lm vic - th-ng khng s dng nhiu hn 2 ngun - th-ng xuyn c mt vn bn nhim v xc nh
HBK-HN 71

Cu trc phn chia cng vic (WBS)

Mc 1 Mc 2 Mc 3...
ho hot ng

Giai on o

hot ng

nhim v

nhim v

nhim v

nhim v

HBK-HN

72

Lp k hoch - Xy dng WBS

Mc tiu nghip v
Xc nh kt qu bn giao

Cc hot ng cn t -c cc kt qu bn giao mc -c xc nh trong WBS

Kt qu bn giao
nh ngha k hoch

k hoch hot ng
HBK-HN 73

Xc nh nhim v
Nhim v phi -c xc nh l:
  

-c thit k -a ra kt qu bn giao (nh- l mt phn ca mt hot ng) trch nhim ca mt c nhn c hn - xc nh tiu thc i vi vic bt u v kt thc

  

n v cng vic c th qun l -c d hiu c th o l-ng -c

HBK-HN

74

Xc nh cc nhim v ph thuc
       

Khng b cn tr do cc ngun trong giai on ny Hi Cng vic g cn hon thnh tr-c khi nhim v ny c th bt u? Hi Nhng nhim v g c th -c thc hin khi cng vic ny kt thc? Gim ti a mt chui di cc nhim v ph thuc Thc hin cc nhim v song song vi nhau khi c th Xem xt nhng khong cch Xem xt s chng cho Chuyn cc thng tin ph thuc vo thnh mt cng c lp k hoch
HBK-HN 75

Ch nh ngun lc cho cc nhim v Cc Nguyn tc c bn

 S dng hp l ngun  Kinh nghim & k nng p

ng nhu cu nhim v  khng b qua nhng cn b thiu kinh nghim  S sn sng khng phi l mt k nng
HBK-HN

76

Ngun lc ca d n l nhng g?
Cc ngun ca d n -c cam kt t -c mc tiu ca d n. cc ngun -c Qun tr vin d n t chc v ch o t -c mc tiu ca d n trong phm vi chi phi v lch trnh cho php. Cc loi ngun tiu biu bao gm:

 

Con ng-i - l nhng ng-i -c la chn cho i d n. H th hin cc kinh nghim v k nng sn sng hon thnh mc tiu. Thit b - Thit b cn thit cho d n. N c th bao gm t nhng thit b ln n my tnh v nhng cng c kim tra c bit. Vn phng phm - l nhng dng cn thit cho d n. N c th bao gm nhng th t giy v bt ch n a mm v cc vt khc. Ti chnh - cc ngun ti chnh l tin la v cc cam kt cn thit thu -c khi cn thit, ngun thu nhp ca d n. HBK-HN

77

Ln lch trnh nn...

Gim ti a thi gian b ph  Tn dng ti a cc ngun  Dn xp ch tha v ch thiu ca cc ngun  Xem xt cc hn ch ca:

- cc nhim v ph thuc - cc ngun sn c

L mt quy trnh lp li
thi gian biu ca quy trnh r xt thi gian biu sa thi gian biu lp li thi gian biu
78

Hon thnh vi mt cng c ln lch trnh t ng

HBK-HN

10 c im ca mt k hoch lm vic tt
1 2 3 4 5 6 7 8 9 10 Chia nh mt giai on ln v phc tp (tc l k hoch qun l) thnh nhiu nhim v c th qun l -c Xc nh phm vi v mc tiu ca tng nhim v Xc nh nhng ngun no cn thc hin tng nhim v Xc nh thi gian cn s dng ngun ca tng nhim v Xc nh thi im bt u v kt thc ca tng nhim v Bao gm cc -c tnh thc t Gim ti a s tht th-ng ca cng vic khi s dng tng ngun Kt hp chi ph ca cc nhim v v d phng Tiu chun ho d n c th gim st -c -a ra vic bo tr n gin v cp nht cc cng vic thc t
HBK-HN 79

Cc nhn t thnh cng Nhng iu hc -c



Mt k hoch lm vic tt xc nh -c cc mc tiu v phm vi ca l-ng cng vic c th qun l -c N xc nh s n lc, ngun v lch trnh s p ng nhu cu ca tng mc tiu N rt thc t v bao gm phn d phng N s dng cc ngun hiu qu v hp l N thit lp mt tiu chun kim tra tin trnh cng vic N rt d duy tr v lun sn c nhiu thng tin
HBK-HN 80

    

Qun l d n CNTT

Kim sot v lp bo co d n

HBK-HN

81

Ph-ng php lun qun l d n

giai on 1 nh ngha d n

giai on 2 lp k hoch d n

giai on 3 kim sot v qun l d n

3.1 qun l cht l-ng, ri ro s kin & nhng thay i

giai on 4 kt thc d n

1.1 xc nh mc tiu, phm vi, cc li ch & ri ro 1.2 Xy dng cch tip cn thc hin d n 1.3 xy dng k hoch c s h tng & ngun 1.4 Xy dng quy trnh klim sot d n

2.1 xy dng mt k hoch lm vic chi tit

4.1 xy dng quy trnh kt thc d n

3.2 qun l con ng-i

4.2 thc hin vic r xt sau thc hin

3.3 theo di & r xt d kin mc tiu

3.4 R xt cc kt qu bn giao & bo co

1.5 hon tt & nht tr v k hoch qun l

3.5 bo co & phn tch tin trnh d n

HBK-HN

3.6 REDIRECT THE PROJECT

82

Lp bo co v kim sot d n - cc mc tiu

c th :
   

Chng minh s cn thit trong vic lp bo co v kim sot d n hiu qu v gii thch cc li ch nhn bit cc ph-ng php v k nng khc nhau c th -c s dng cho vic lp bo v kim sot d n nh gi tm quan trng ca vic trnh by cc thng tin hhin trng hp l cho cc thnh gi khc nhau nh gi tm quan trng cu mt chu k kim sot d n -c xc nh.

HBK-HN

83

Cc nh ngha
Kim sot d n:


Nm bt v qun l tin trnh

Lp bo co d n:


Truyn b hiu qu nhng kin thc ny

HBK-HN

84

Lp bo co v kim sot d n l nn tng qun l d n



Qun tr vin d n c th:

- Bo co khch quan v thc trng d n - Xc nh nhng cn tr v hnh ng hiu chnh - Trin khai cc gii php - Hiu s nh h-ng ca cng vic t-ng lai - -a ra nhng quyt nh hp l da trn thng tin xc thc

Qun tr vin d n, tr-ng nhm v thnh vin nhm phi:

- Lng nghe tin nhn chuyn n - Chp nhn tin xu v tt - H tr tch cc cc thnh vin trong nhm v-t qua tr ngi
HBK-HN 85

Trao i tnh trng d n

Lp bo co hiu qu v thc trng v cc vn ca ton b d n s:
    

Tp trung vo cc thnh tu ca cc mc tiu kinh doanh, ch khng phi vo quy trnh d n -a ra thng tin chnh xc tin cy da trn k hoch d n Nu bt nhng im ngoi l so vi k hoch Cung cp thng tin kp thi Bao gm c mc n lc c th chp nhn
86

HBK-HN

Lp bo co - the WBS
Mc WBS D n Giai on Phm vi Hot ng Nhim v B-c t/h

1 2 3

Quan st bn ngoi

4 Chi tit i d n
HBK-HN

87

Lp k hoch, theo di, bo co

Cc mc tiu kinh doanh
Xc nh kt qu bn giao

Bo co cc vn
Xc nh vn

Kt qu bn giao
xc nh k hoch

Bo co thc trng
Cc bo co t k hach

D liu hin ti - y k hoch hot ng - c gng K hoch cp nht - chi ph HBK-HN

tham gia ca vn phng d n

88

Lp bo co v kim sot d n
Cc b-c
k hoch theo di v r xt r xt cc cng vic cc d kin KQBG v chi tit mc tiu n lc
d liu nhim v d liu tin trnh k hoch qun l KH cng vic chi tit d liu hon thin kim sot khc khc gii php qun l ngun lp bo co hin trng xu h-ng ngun ti chnh thay i phin bn vn cht l-ng phn tch hot ng hiu chnh qun l thc hnh Replan/ Rebaseline

bo co v phn tch tin trnh

Ti nh h-ng d n

HBK-HN

89

Khun kh kim sot d n

Mc kim sot
k hoch qun l k hoch qun l k hoch cng vic chi tit k hoch cng vic chi tit danh mc nhim v
HBK-HN

Cng vic kim sot

Bo co

Ban iu hnh

B/c Ban iu hnh B/c Qun tr vin d n

Qun tr vin d n B/c tr-ng nhm Tr-ng nhm Nhm B/c thnh vin nhm
90

Chu k kim sot d n

Mt chu k kim sot d n thng nht:


Nu r rng chu k cc s kin cho vic lp bo co thc trng Xc nh cc thng tin thng th-ng -c yu cu vi cc mc iu hnh, qun l, nhm Thit lp thi gian biu cho vic lp bo co yu cu i vi tng mc

HBK-HN

91

Chu k kim sot d n - cc yu t

Ai Khi no
HQT cc gim c d n hng thng: th su

U ban iu hnh

cc gim c d n cc nh ti tr kinh doanh Ch thc hin ch thc hin Qun tr vin d n qun l kinh doanh

2 tun 1 ln:th t-

qun l n v kinh doanh

2 tun 1 ln:th hai

nhm v Qun tr vin d n

HBK-HN

hng tun: th su
92

cc bo co v bin bn hin trng tiu chun ho do vn phng d n iu phi

Cc nhn t thnh cng

  

Khng s dng thng tin ring bit S dng cc bo co thch hp cho tng i t-ng Nm bt nhng li th ca thng tin
- khng tho mn - khng hong s

HBK-HN

93

Lp bo co & kim sot d n

Nhng im chnh: lp, d on chu k i vi vic lp bo co  Thit
hin trng
  

K hoch thc t, ng lc da trn thng tin -c bo co mc nhm, qun l, iu hnh Cc ph-ng php trnh by a dng thch hp vi tng i t-ng v cng vic -c giao Yu cu mi tr-ng h tr v truyn thng

HBK-HN

94

Qun l d n CNTT

Qun l vn v kim sot thay i

HBK-HN

95

Ph-ng php lun qun l d n

giai on 1 nh ngha d n

giai on 2 lp k hoch d n

giai on 3 kim sot v qun l d n

3.1 qun l cht l-ng, ri ro s kin & nhng thay i

giai on 4 kt thc d n

1.1 xc nh mc tiu, phm vi, cc li ch & ri ro 1.2 Xy dng cch tip cn thc hin d n 1.3 xy dng k hoch c s h tng & ngun 1.4 Xy dng quy trnh klim sot d n

2.1 xy dng mt k hoch lm vic chi tit

4.1 xy dng quy trnh kt thc d n

3.2 qun l con ng-i

4.2 thc hin vic r xt sau thc hin

3.3 theo di & r xt d kin mc tiu

3.4 R xt cc kt qu bn giao & bo co

1.5 hon tt & nht tr v k hoch qun l

3.5 bo co & phn tch tin trnh d n

HBK-HN

3.6 REDIRECT THE PROJECT

96

Qun l s thay i v vn
Cc mc tiu
Gip cc thnh vin c th:  Xc nh cc nguyn nhn c th lm nn s thay i trong mt d n  Hiu tm quan trng v li ch ca vic thit lp kim sot s thay i v cc quy trnh gii quyt s kin

HBK-HN

97

V nguyn tc
Cc ph-ng tin qun l s kin v thay i hiu qu:


Cc thnh vin tham gia d n cn -c khuyn khch i vi cc ti liu v s kin hay cc thay i xut khi h nu ra

- phn hi, hnh ng, tuyn truyn nhanh chng gim ri ro

 

Cc thnh vin ca nhm cn hiu quy trnh qun l s thay i v vn Ghi chp ton din -c yu cu i vi vic kim sot v truyn thng

- bao gm tt c cc khon mc hin ti v hon thin

HBK-HN 98

Qun l thay i v vn - Ti sao?

Hai trong s nhng l do thng th-ng nht i vi s tht bi ca d n:

 

Khng nhn ra s thay i v vn , v Khng qun l hiu qu nhng vn ny

HBK-HN

99

Xut hin nh cung cp phn mm mi

Cc yu cu mi v -a ra Cc nh gi khc nhau ca nhng khm ph ng-i s dng

Lut php

Kim tra n v Khi Tch hp Chp thun Programmer fine tuning needed nice to have

cc t chc bn ngoi

cc ngun thay i tim nng

Cc quyt nh v chnh sch v nghip v chuyn i

HBK-HN

r xt kim sot cht l-ng

cc ngun c th ca d n

100

Gii php qun l vn v thay i

nh ngha thay i: bt c hot ng no thay i:  phm vi  kt qu bn giao  kin trc c bn  chi ph  lch trnh ca mt d n

HBK-HN

101

Kim sot thay i v gii php cho vn

Cc nhn t thnh cng


Gim ri ro d n nh quy trnh hiu qu qun l thay i v vn Cc thnh vin nhm hiu -c quy trnh qun l thay i v vn Ghi chp y v cc yu cu thay i/ vn

HBK-HN

102

Chi ph thay i

Chi ph thay i

Req.

Design

Code

Test

Live

HBK-HN

103

Qun l thay i v vn
Cc im chnh hc
Vic qun l vn v thay i l yu t ch yu trong phm vi kim sot d n  H thng qun l thay i v vn c th ng vai tr ch o trong vic truyn thng d n  Mt h thng chnh thng, hiu qu khng yu cu qu nhiu chi ph qun l hnh chnh


HBK-HN

104

Qun l d n CNTT

Qun l cu hnh

HBK-HN

105

Cc mc tiu ca phn ny
Sau khi kt thc phn ny, bn s hiu:
  

CM l g v ti sao s thnh cng ca d n ph thuc vo n Nhng vic thit lp v cc nhim v k tip no cn -c thc hin trin khai CM -c hiu qu Cc cng c CM c th gip nh- th no

HBK-HN

106

Qun l Cu hnh
a s ngh rng...
  

y l vn v LANs, WANs, phn cng vv. y l cc hot ng mang tnh k thut cao N lin quan rt t n qun l d n

HBK-HN

107

Qun l Cu hnh
...thc hin hai chc nng chnh


Cung cp vic truy cp an ton v n gin i vi bn copy tng th v cc kt qu bn giao -c thng qua Kim sot -c thc trng ca cc kt qu bn giao v mi quan h qua li ln nhau gia cc kt qu ny

HBK-HN

108

Qun l cu hnh
Cc k thut v quy trnh ...


Cung cp mt kho cha an ton i vi cc kt qu bn giao Cho php vic kim sot v tit l c nguyn tc cc kt qu bn giao thng qua vng i ca n, vi y cc du tch lch s, m bo phin bn ng v cp nht, -c kim tra v pht hnh Kim sot thay i cu cc kt qu bn giao, m bo cc kt qu ny -c l-u theo ng th t Cung cp vic lp bo co v hin trng ca cc kt qu bn giao v nhng thay i ca chng
HBK-HN 109

Kim sot phin bn

0.1

0.2

0.n

1.1

1.2

1.n

Approved

1.0

2.0

HBK-HN

110

Cc chc nng qun l cu hnh

Tr li mc -c Cp nht (3) Ly mc cp nht (2) B sung khon mc mi (1) Cc bo co Kim sot (6) Gi mc & baseline (4)

Kho QL Cu hnh

Backup / l-u gi (5)

HBK-HN

111

Cc im chnh hc
Mt quy trnh qun l cu hnh hiu qu phi c cc c tnh sau:


Tnh thng nht ca tt c cc kt qu bn giao d n -c bo v Truy cp vo cc khon mc cu hnh -c kim sot hiu qu, nh-ng khng phc tp i vi cc thnh vin nhm -c u quyn Mt danh sch tng th v cc khon mc cu hnh, vi cc thng tin hin ti, lun sn c, v Cc thnh vin nhm hiu v thch ng vi quy trnh qun l cu hnh
112

HBK-HN

Qun l d n CNTT

Hon tt d n

HBK-HN

113

Ph-ng php lun qun l d n

giai on 1 nh ngha d n

giai on 2 lp k hoch d n

giai on 3 kim sot v qun l d n

3.1 qun l cht l-ng, ri ro s kin & nhng thay i

giai on 4 kt thc d n

1.1 xc nh mc tiu, phm vi, cc li ch & ri ro 1.2 Xy dng cch tip cn thc hin d n 1.3 xy dng k hoch c s h tng & ngun 1.4 Xy dng quy trnh klim sot d n

2.1 xy dng mt k hoch lm vic chi tit

4.1 xy dng quy trnh kt thc d n

3.2 qun l con ng-i

4.2 thc hin vic r xt sau thc hin

3.3 theo di & r xt d kin mc tiu

3.4 R xt cc kt qu bn giao & bo co

1.5 hon tt & nht tr v k hoch qun l

3.5 bo co & phn tch tin trnh d n

HBK-HN

3.6 REDIRECT THE PROJECT

114

Hon thin d n
Sau khi kt thc phn ny, bn s:


Hiu -c nhn t cn bn v ph-ng php QLDA i vi giai on hon thin d n Hiu -c tm quan trng ca Vic r xt Sau thc hin

HBK-HN

115

Hon thin d n
Hon tt d n l vic gii th t chc v mi tr-ng d n theo ph-ng thc -c n nh sau khi t -c cc mc tiu ca d n v tt c cc nhim v trong k hoch lm vic chi tit -c hon thnh.

HBK-HN

116

Nguyn tc
Quy trnh i vi vic hon tt d n cn -c lp k hoch vi s ch vo tng chi tit ging nh- cc giai on khc ca d n  Vai tr v trch nhim con ng-i tri qua s thay i ln vo thi im cui cng ca d n  Cc k hoch i vi vic hon tt d n cn ln lch cc hot ng yu cu ca R xt sau thc hin


HBK-HN

117

Quy trnh hon thin d n

          

R xt v cp nht k hoch qun l Xy dng k hoch lm vic chi tit cho vic hon tt d n Tin hnh r xt cc hot ng Kt thc hp ng vi cc nh thu ph Chun b cc bo co d n cui cng Lp thnh vn bn v l-u gi cc kt qu bn giao d n ng vn phng d n Gii th t chc d n Tin hnh cc cuc hp kt thc d n Tin hnh r xt sau thc hin Thit lp li vic phn b nhn s
HBK-HN 118

Tin hnh cc cuc hp kt thc d n

Lch trnh
Xem xt cc yu cu d n
    

Thc trng cui cng

 

cc mc tiu d n phm vi d n cc kt qu bn giao chnh ph-ng php tip cn d n lch trnh mc cao

k hoch so vi thc t phn tch s khc nhau v tho lun

Xem xt cc khon mc m
 

Xem xt cc thnh qu d n
   

nn tng kt qu bn giao c tnh ni bt cc li ch ln t -c

HBK-HN

danh mc ni bt danh mc cc vn thay i

Khi qut cc b-c tip theo

 

hon tt lch trnh chuyn i cc mc tiu/ k hoch i vi r xt sau thc hin

119

Tin hnh r xt sau thc hin



Quy trnh v vic hon tt d n - tin hnh ti thi im kt thc d n

- thc hin v theo di trong khun kh d n

Li ch kinh doanh/ tnh hiu qu ca d n - Tin hnh vi thng sau khi trin khai
- Thc hin v theo di ngoi d n - cc nhu cu cn -c thit lp trong lch trnh hot ng v

th t -u tin (sau d n) ca cc thnh vin

HBK-HN

120

R xt sau trin khai



Thnh cng ph thuc vo vic c cc mc tiu d n r rng vi cc bin php thc hin
- rt kh xc nh khi no bn t -c mt mc tiu khng -c ni r!

Ci tin quy trnh d n c th -c xc nh

- n cng phi -c trin khai!

HBK-HN

121

Cc nhn t thnh cng

    

K hoch lm vic ton din -c xy dng Vic nh gi qu trnh trin khai -c tin hnh Cc bo co d n cui cng -c pht hnh, cc kt qu bn giao -c l-u gi Gii th chnh thc t chc ca d n Vic r xt ton din sau trin khai -c tin hnh

HBK-HN

122

Hon chnh d n
Cc im chnh hc


Vic gii th theo th t c cu d n yu cu s cn thn khng km vic xy dng nn d n R xt sau thc hin l mt c hi tt i vi nghin cu ca c nhn cng nh- t chc Nh-ng... N phi -c lp k hoch v tin hnh m bo vic tp trung tch cc vo cc mc tiu kinh doanh ca d n v t chc
HBK-HN 123