1.1.

Milestone

Oracle CRM Document Deliverables and Milestones Documents Deliverables Business Requirements Documents Description Detailing the requirements as captured The Application Design covering Screenshots wherever applicable Responsibilit y MDB & HCSP Remarks

Requirement Sign Off

Solution Design documents

SIT Sign Off

(Proto-types / CRP-1 & 2 outputs / Screen-shots etc. & MDB Discussions) Integration & Interface Specifications Document MD050 System Set-up Document ± BR100 Integration system requirements All third party vendors + HCSP HCSP to deliver this not beyond 30 days of golive date. MDB should identify the business scenarios and HCSP can assist on Oracle related scenarios

System configuration documents

HCSP

UAT Sign Off

Test Scripts & Test Plans (TE020)

Business scenarios and system configuration

MDB + HCSP

Technical Design Document ± MD070

Design document that details the Technical Components being deployed An overview of the process and features implemented Operating Procedures that acts as a User Guide for the MDB Users

HCSP

Training presentation PPT¶s included Go-Live Sign Off

HCSP

User Guides

HCSP

Start-up/Shutdown scripts (where applicable) Post Go-Live Sign Off Support Log

HCSP