You are on page 1of 17

SKILL ENHANCEMENT TECHNIQUES

TOTAL QUALITY MANAGEMENT

By Sarita S. Gurnule

SKILL ENHANCEMENT ‡ Skill enhancement provides the opportunity and knowledge for a client to develop and strengthen the necessary skills to gain. and advance in a chosen area . maintain.

skills program construction and selection. psychology. sports. and feedback/evaluation y . implementation. career counselling. Four parts to effect training in specific skill enhancement: assessment.DEFINITION OF SKILL ENHANCEMENT y Skill enhancement programs are focused around training that combines the best practices from education. social work. and technology training.

.Ex: Skills enhancement is designed to increase the income and economic self-sufficiency of low-wage working households Community Action inc.

TOTAL QUALITY MANAGEMENT (TQM) .

The Evolution of TQM Time: early 1900s 1940s 1960s 1980s & beyond Focus: inspection Statistical sampling organizational quality focus customer driven quality old concept of quality Inspect for quality after production new quality concept Build and Identify quality into process Timeline showing the differences between old and new concepts of quality .

services and the culture in which they work. products. Edwards Deming. all members of an organization participate in improving processes. Kaoru Ishikawa and Joseph M. Juran . W. Leaders as Philip B.TQM An integrated effort designed to improve quality performance at every level of the organization . In TQM effort. Crosby.

Management for TQM Designing High Performance Work Teams y Employee Involvement y Suggestion Systems y Empowerment y Training & Education y Teamwork and Co-operation y Compensation & Recognition y Recruitment y Performance Appraisal y .

as apposed to inspecting the product after it has been made. .Philosophy of TQM What characterizes TQM is the focus on identifying root causes of the quality problems and correcting them at the source.

identify and correct quality problems -Ongoing employee training in use of quality tools. -Products need to be design to meet customer expectations -Quality should be built into process. sources of quality problems should be identified and corrected.Concepts of TQM philosophy Concept Customer Focus Continuous Improvement Employee Empowerment Main Idea -Goal is to identify and meet customer needs -A philosophy of never ending improvement -Employees are expected to seek out. -Quality concepts must extend to company·s suppliers Use of quality tools Product design Process management Managing suppliers quality .

SUPPLIERS Late delivery Out of spec material defects WORKERS MACHINES maintenance calibration type age QUALITY PROBLEM training ability supervision experience temperature dust lightning ventilation ENVIRONMENT Process design Poor product design Out of specification type Poor quality management Material grade PROCESS MATERIALS Fig: A general cause and effect (fishbone) diagram of TQM .

y .Principle of objectives Bringing people together y Developing an attitude y Eliminating fear y Understand customer y Provide high quality product y To keep up the pace of change y To be one step ahead of the customer·s needs.

TQM facilitates to aspire for a top quality performer in every sphere of activity It channelizes the procedures necessary to achieve quality performance y y .Advantages/Benefits of TQM y TQM helps to focus clearly on the needs of the market.

y y .y It helps examine critically and continuously all process to remove non.productive activities and waste Helps to develop good procedure for communication & acknowledging good work Helps to receive the process need to develop the strategy of never ending improvement.

Effective team work .Productivity improvement .Improvement in human relations and work area morale .Tangible gains Intangible gains .Enhancement of job interest .Increased market .Participative culture -Increased profitability .Better product quality .Customer satisfaction .Reduced quality cost .

THANK YOU .

Que: State the role of TQM in HRD skill enhancement techniques. .