UNIT I ENGINEERING ETHICS 9 Senses of ‘Engineering Ethics’ – Variety of moral issues – Types of inquiry – Moral dilemmas – Moral Autonomy – Kohlberg’s theory – Gilligan’s theory – Consensus and Controversy – Professions and Professionalism – Professional Ideals and Virtues – Uses of Ethical Theories UNIT II ENGINEERING AS SOCIAL EXPERIMENTATION 9 Engineering as Experimentation – Engineers as responsible Experimenters – Research Ethics - Codes of Ethics – Industrial Standards - A Balanced Outlook on Law – The Challenger Case Study UNIT III ENGINEER’S RESPONSIBILITY FOR SAFETY 9 Safety and Risk – Assessment of Safety and Risk – Risk Benefit Analysis – Reducing Risk – The Government Regulator’s Approach to Risk - Chernobyl Case Studies and Bhopal UNIT IV RESPONSIBILITIES AND RIGHTS 9 Collegiality and Loyalty – Respect for Authority – Collective Bargaining – Confidentiality – Conflicts of Interest – Occupational Crime – Professional Rights – Employee Rights – Intellectual Property Rights (IPR) – Discrimination

UNIT V GLOBAL ISSUES 9 Multinational Corporations – Business Ethics - Environmental Ethics – Computer Ethics Role in Technological Development – Weapons Development – Engineers as Managers – Consulting Engineers – Engineers as Expert Witnesses and Advisors – Honesty – Moral Leadership – Sample Code of Conduct.

TEXT BOOKS: 1. Mike Martin and Roland Schinzinger, “Ethics in Engineering”, McGraw Hill, New York, 2005. 2. Charles E Harris, Michael S Pritchard and Michael J Rabins, “Engineering Ethics – Concepts and Cases”, Thompson Learning, 2000.

5s.Evolution of quality . 2003. Bench marking process – FMEA – Stages.ISO 9000-2000 Quality System – Elements. REFERENCES: 1. 2006. Recognition and Reward. Quality statements . Team and Teamwork. James R. Customer complaints.K.Need for quality .Customer focus – Customer orientation. Janakiraman. methodology. Prentice Hall (India) Pvt.GE2022 TOTAL QUALITY MANAGEMENT UNIT I INTRODUCTION 9 Introduction . “Total Quality Management – Text and Cases”. Juran and Crosby – Barriers to TQM. 4. UNIT IV TQM TOOLS & TECHNIQUES II 9 Quality circles – Quality Function Deployment (QFD) – Taguchi quality loss function – TPM – Concepts.. 2005. “Total Quality Management”. Requirements and Benefits – Case studies of TQM implementation in manufacturing and service sectors including IT. Types. service sector including IT – Bench marking – Reason to bench mark. Lindsay. Dale H. Oakland. Supplier selection. Performance appraisal .. Customer retention Employee involvement – Motivation. Oxford. “The Management and Control of Quality”.Supplier partnership – Partnering. 3rd Edition..Basic concepts of TQM . 3rd Edition. Suganthi. Supplier Rating. Quality auditing. Empowerment. “Total Quality Management”.2006.. Ltd.Dimensions of manufacturing and service quality . . Indian Reprint (2006).QS 9000 – ISO 14000 – Concepts. South-Western (Thomson Learning).. Butterworth – Heinemann Ltd. 3. UNIT V QUALITY SYSTEMS 9 Need for ISO 9000. applications to manufacturing. 2. Kaizen . Prentice Hall (India) Pvt.Definition of TQM – TQM Framework .Continuous process improvement – PDSA cycle. Customer satisfaction. 6th Edition. Ltd. TEXT BOOK: 1. Evans and William M. R. improvement needs – Cost of Quality – Performance measures. UNIT II TQM PRINCIPLES 9 Leadership – Strategic quality planning.Definition of quality .Besterfiled. et at. Pearson Education Asia.S. 40 UNIT III TQM TOOLS & TECHNIQUES I 9 The seven traditional tools of quality – New management tools – Six-sigma: Concepts.L and Anand Samuel.Contributions of Deming. B and Gopal. “TQM – Text with Cases”. J. Documentation.

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