Characteristics Description of System Portion of System Computerized Brief description of that portion of the system that would be computerized

in this candidate. Benefits Brief description of the business benefits that would be realized for this candidate. Servers and Workstations A description of the servers and workstations needed to support this candidate.

Candidate 1 OTRS OnDemand OnDemand system from OTRS would be purchased and customized to satisfy service request, inventory, and reporting required functionality. This solution can be implemented quickly because it is a purchased turnkey solution.

Candidate 2 Atlassian JIRA JIRA system from Atlassian would be purchased and customized to satisfy service request and reporting functionality. Inventory piece would be a custom add-on. Same as Candidate 1, except the inventory aspect would require a significant investment of development time. Same as Candidate 1.

Candidate 3 BMC Remedy + Atrium Remedy and Atrium systems from BMC would be purchased and tailored to satisfy service request, inventory and reporting functionality. Same as Candidate 1.

Software Tools Needed Software tools needed to design and build the candidate (e. g., database management system, emulators, operating systems, languages, etc.). Not generally applicable if applications software packages are to be purchased. Application Software A description of the software to be purchased, built, accessed, or some combination of these techniques. Method of Data Processing Generally some combination of: online, batch, deferred batch, remote batch, and real-time. Output Devices and Implications A description of output devices that would be used, special output requirements, (e.g. network, preprinted forms, etc.), and output considerations (e.g., timing constraints). Input Devices and Implications A description of Input methods to be used, input devices (e.g., keyboard, mouse, etc.), special input requirements, (e.g. new or revised forms from which data would be input), and input considerations (e.g., timing of actual inputs). Storage Devices and Implications Brief description of what data would be stored, what data would be accessed from existing stores, what storage media would be used, how much storage capacity would be needed, and how data would be organized.

Minimum requirements for the servers are dual-core Intel Xeon systems with 16GB of RAM running Red Hat Enterprise Linux. Workstations must be able to support Microsoft Windows 7. Standard development tools and library as included in Red Hat Enterprise Linux.

Minimum requirements for the servers are quad-core Intel Xeon systems with 64GB of RAM running Microsoft Windows Server 2008. Workstations the same as Candidate 1. Not applicable.

Same as Candidate 1.

Package solution.

Same as Candidate 1.

Same as Candidate 1.

Client/Server.

Same as Candidate 1.

Same as Candidate 1.

Hewlett-Packard LaserJetcompatible PostScript laser printer. USB handheld barcode scanner.

Same as Candidate 1.

Same as Candidate 1.

Keyboard and mouse.

Same as Candidate 1.

Same as Candidate 1.

MySQL running on two Red Hat Enterprise Linux servers in a master/slave configuration with at least 1TB of SATA storage on each.

Same as Candidate 1.

MSSQL running on two Microsoft Windows Server 2008 systems in a clustered configuration with at least 2TB of SATA storage on each.