Center of Excellence for IT at Bellevue College

IT-enabled business decision making based on simple to complex data analysis processes ` Database development and administration ` Data mining ` Data queries and report writing ` Data analytics and simulations ` Benchmarking of business performance ` Dashboards ` Decision support systems

Make more informed business decisions: ` Competitive and location analysis ` Customer behavior analysis ` Targeted marketing and sales strategies ` Business scenarios and forecasting ` Business service management ` Business planning and operation optimization ` Financial management and compliance .

000 global companies will regularly fail to make insightful decisions about significant changes in their business and markets By 2012. Jan 2009. more than 35 % of the top 5. http://www. business units will control at least 40% of the total budget for BI By 2010. 20% of organizations will have an industry-specific analytic application delivered via software as a service (SaaS) as a standard component of their BI portfolio In 2009. one-third of analytic applications applied to business processes will be delivered through coarse-grained application mashups ` ` ` ` Gartner Research.com/it/page. collaborative decision making will emerge as a new product category that combines social software with BI Platform capabilities By 2012.` Through 2012.jsp?id=856714 .gartner.

` ` ` ` ` ` ` ` Database systems and database integration Data warehousing. data stores and data marts Enterprise resource planning (ERP) systems Query and report writing technologies Data mining and analytics tools Decision support systems Customer relation management software Product lifecycle and supply chain management systems .

Leveraging new Web 2.0 technologies to: ` Enhance the presentation layer and data visualization ` Provide information on-demand and greater customization ` Increase ability to create corporate and public data mashups ` Allow interactive user-directed analysis and report writing .

BI careers cross over all industries: ` BI solution architects and integration specialists ` Business and BI analysts ` BI application developers and testers ` Data warehouse specialists ` Database analysts. developers and testers ` Database support specialists .

` ` ` ` ` ` ` ` ` ` ` Database theory and practice Data mining and relational report writing Enterprise data and information flow Information management and regulatory compliance Analytical processing and decision making Data presentation and visualization BI technologies and systems Value chain and customer service management Business process analysis and design Transaction processing systems Management information systems .

security requirements.` ` ` ` Knowledge of database systems and data warehousing technologies Ability to manage database system integration. implementation and testing Ability to manage relational databases and create complex reports Knowledge and ability to implement data and information policies. and state and federal regulations .

` ` ` ` ` ` Understanding of the flow of information throughout the organization Ability to effectively communicate with and get support from technology and business specialists Ability to understand the use of data and information in each organizational units Ability to present data in a user-centric framework Ability to understand the decision making process and to focus on business objectives Ability to train business users in information management and interpretation .

Rollup. Drill Down/Up. Dice. Pivot ` OLAP vendors and products .For rapid analysis and display of large amounts of data: ` On-Line Analytical Processing (OLAP) ` Multidimensional/ hyper cubes ` OLAP operations: Slice.

conform and deliver Server management tools to package. clean. backup and restore Database server activity monitoring and performance optimization .` ` ` ` ` ` ` ` Basics of data warehousing design and management Data warehouse architectures Data marts and data stores Data structures and data flow Dimensional modeling Extract.

connection and behavior pattern analysis ` Data quality ` Data mining tools ` Predictive and business analytics ` Descriptive and decision models ` Statistical techniques and algorithms . ` Data trend.Data mining: the extraction of predictive information from large databases.

com/2007/08/02/data-visualization-modern-approaches/ .smashingmagazine.` ` ` ` ` ` ` Data representations Information graphics Data representation techniques and tools Visual representation ± trends and best practices Interactivity in data representation Tools and applications The user perspective on information presentation http://www.

and stored procedures User education and training Data-based decision making Effective communication and consultation with business users . actions.` ` ` ` ` ` ` Capturing and documenting the business requirements for BI solution Translating business requirements into technical requirements BI project lifecycle and management Key Performance Indicators (KPIs).

` Business Intelligence (BI) Specialist works with business users to obtain data requirements for new analytic applications. . The BI specialist also develops processes for capturing and maintaining metadata from all data warehousing components. design conceptual and logical models for the data warehouse and/or data mart and communicate physical designs to the database group.

document and design and code data analysis and reporting needs. dashboards or scorecards based on business requirements. Key functions include designing. transform. designing. reports. . developing. testing. optimizing and deploying server integration packages and stored procedures to perform all ETL related functions. load (ETL) data processes and data analysis reporting for enterprise-wide data warehouse implementations. document. The Developer works on-site at the corporate head quarters. develop data cubes.` Business Intelligence Developer is responsible for designing and developing Business Intelligence solutions for the enterprise. and documenting extract. developing. design and code ETL processes. debugging. working closely with business teams to understand. Responsibilities include: working closely with business and technical teams to understand. translating source mapping documents and reporting requirements into dimensional data models. testing. data extracts.

construction. gathering requirements. deployment and postsupport implementation. The report developer must have experience in user facing roles (e.` The Business Intelligence Report Developer is responsible for developing.g. data warehouses and business intelligence systems. testing. The Developer also participates in all aspects of data warehouse projects including conceptualization. creating ad hoc data warehouse queries. selecting and conducting user training as needed. design. selection. report applications. leading meetings) and in developing. establishing project objectives. . solving data related reporting issues and documenting all reports created. providing maintenance and enhancement of data warehouse reports. Primary responsibilities include creating and automating quality control processes and methods. deploying and supporting reports.

edu/academics/programs/business-intelligence/classdescription.spscc.com/programs/business-intelligence-curriculum.crmsoftware360.` http://www.php http://www.ctc.austincc.com/crmsoftware.edu/business/info_bus_intelligence.aspx Top 5 On-Premise CRM Software Systems http://www.com/MastersProgram/curriculum_businessintelligence.sju-online.html http://www.htm ` ` ` ` ` .asp http://www.edu/techcert/microsoftbusintell.setfocus.html http://bellevuecollege.

The typical applications of OLAP are in business reporting for sales. which also encompasses relational reporting and data mining. Dashboards: Typically. A three-dimensional array can be visualized as a cube with each dimension forming a side of the cube. budgeting and forecasting. surveillance. information. including any slice parallel with that side. but they organize the data in the way users think of their enterprise. each being a dimension.` ` ` ` ` ` ` Data mining is the process of extracting hidden patterns from data. As more data is gathered. Roll-up. Pivot See this site for all these definitions: http://altaplana. Cube. A BIS (Business Intelligence System) Dashboard serves the same function as a car¶s dashboard. or OLAP is an approach to quickly answer multi-dimensional analytical queries. information is presented to the manager via a graphics display called a Dashboard.html#SLICE AND DICE . Synonyms: Multi-dimensional Structure. Higher dimensional arrays have no physical metaphor. such as marketing. and functions of a business from shared data stores. The term OLAP was created as a slight modification of the traditional database term OLTP (Online Transaction Processing) Multidimensional/ hyper cubes: A group of data cells arranged by the dimensions of the data. products. it reports key organizational performance data and options on a near real time and integrated basis. OLAP is part of the broader category of business intelligence. Typical enterprise dimensions are time. sales channels. business process management (BPM).com/olap/glossary. fraud detection and scientific discovery. etc. with the amount of data doubling every three years data mining is becoming an increasingly important tool to transform this data into information. Online analytical processing. Specifically. a spreadsheet exemplifies a two-dimensional array with the data cells arranged in rows and columns. It is commonly used in a wide range of profiling practices. financial reporting and similar areas. geographical regions. Dice. For example. Dashboard based business intelligence systems do provide managers with access to powerful analytical systems and tools in a user friendly environment. Drill Down/Up. measures. Enterprise resource planning (ERP) is a company-wide computer software system used to manage and coordinate all the resources. marketing. management reporting. Hypercube OLAP operations: Slice.

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