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Published by: Aby Tellas on Feb 27, 2012
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Dr. Pawan G.

M.Com., B.Ed., LL.B., A.C.S., Ph.D.

Ph.D. On Logistics & Supply Chain

Masters of Logistics & Supply Chain

History Charitable trust Employee Strength Avg. Literacy Rate Total area coverage : Started in 1890 : Registered in 1956 : 5000 : 8th Grade Schooling : 60 Kms to 70 Kms

Number of Tiffins : 2,00,000 Tiffin Boxes 400,000 transactions every day (including return) i.e. 400,000*25 days*12 months= 120,000,000 (120 million or 12 crore transactions per year) Time taken : 8 to 9 Hours Morning 3 Hours Wartime








MEMBERS ( 5000 )

Diwali Bonus : One month’s extra payment “No Strike” record since 1890. Distance. 350/.per month. Space) Earnings : Rs.99966) Technological Backup : Nil.to 400/.to 7000/. 6000/. .per month Standard price for all (Weight. Cost of service : Rs. “No Police Case / Court Case” since 1890.Working Error Rate : 1 in 16 million transactions Six Sigma performance (99.

We practiced first and have now become case studies” Raghunath Medge (President) “ It’s a model of managerial & organisational simplicity” C. Carry Identity Card.ATTITUDE & APPROACH “People study business books and then practice. . Pralhad DISCIPLINES • • • • No Alcohol Drinking / Smoking during business hours. K. Wearing White Cap during business hours. No Leave without Prior Notice.

Zero % Disputes 99.WORK IS WORSHIP Tiffin Basket’s weight: SPECIAL FEATURES OF DABBAWALA’S SERVICES 60-65 kgs. Zero % fuel Zero % investment Zero % modern tech.99% performance 100 % Customers Satisfaction .

Churchgate Station (Nariman Point) D’souza 9 EX 12 E 3 .Coding System VLP : Vile Parle (suburb in Mumbai) Residential Area : Code for Dabbawalas at Destination : Express Towers (building name) : Floor Number : Code for Dabbawala at residential station : Code for destination Station eg.

Wartime: Emergency measures being taken to ensure delivery by making proper coding. .

Duty first . 12 coach train 4.000 commuters 8.000 disputes But no excuses. Generally.) This time period is actually the journey time.10:30 -11:15 am (Andheri Stn. they choose to occupy the last compartment of the train. The Dabbawalas load the wooden crates filled with Tiffin's onto the luggage or goods compartment in the train.

• Pushed by 3-4 elderly dabbawallas .11:15 a. CST have dedicated crates • Each cart 150 dabbas.m. Fort . the unloading takes place at the destination station Re-arrangement of tiffins takes place as per the destination area and destination building • 70% deliveries at CST & Churchgate • High volume areas like Nariman Point. (Church Gate Station) At this stage. – 12:15 p.m.

Low Cost But Reliable and Always on Time . 2:00 – 2:30 pm (At Destination Station) The dabbawalla’s meet for the segregation as per the destination suburb.RETURN JOURNEY 1:15 – 2:00 pm (At All Destination Stations) Here on begins the collection process where the dabbawalas have to pick up the tiffins from the offices where they had delivered almost an hour ago.

STAR TV. ZEE TV. UTV. DD Metro. Mumbai . Channel 7. CNN. TV TOKYO. Doordarshan.Awards and Felicitation Documentaries made by BBC. AAJ TAK. NDTV. CASE STUDY Richard Ivey School of Business – Ontarion Harward University IFIM Business School Banglore IIM Ahmedabad ICFAI Press Hyderabad Agrawal Institute of Management & Technology. TV TODAY. MTV. CNBC TV 18. SAHARA SAMAY. SONY TV.

Included in a subject in University of California. Dr. Coca Cola. IBM. Motorola University. Pepsi. IIT & IIM. Godrej. Oxford. MET . Bharti Vidyapeeth. Rotary Club.YI.Awards and Felicitation (contd. Berkeley. YEO.) Invitation for CII conferences . HAL Ltd. British Telecom. YPO. ISS. Suryadatta . MIT . IIML. First Source. Lions Club. •Radio •German RadioNetwork •Radio Mid-day •BBC Radio Radio Mirchi FM – Gold Radio City . Cambridge. AIM. WNS. IIMA. Iba. LILLY. TITAN. Harward. IIMM. Cognizent.Reddy’s Lab Foundation ISB Hyderabad.. SCMHRD Pune. Maruty Udyog.

ISO 9001:2000 AWARDED ON 1/08/2006 .


Agrawal M.Com.D.Ed. Pawan G.. LL. Ph. N. Pramod Biyani & Dr. on Logistics & Supply Chain By Dr.D. Guide : Dr..S.C. Kulkarni.B. S.. B.Ph. University : Yashwantrao Chavan Open University Nashik. . Nashik.. A. President AGRAWAL INSTITUTE OF MANAGEMENT & TECHNOLOGY Topic : A Study of Logistics & Supply Chain Management of Dabbawala in Mumbai.

to 11.40 a. Time 11. PRINCE CHARLES VISIT TO THE DABBAWALLAS OF MUMBAI . 2003 – At Church Gate Stn.m.20 a.m.4 Nov.

Shri. Richard Branson Chairman of Virginn Atlantic Airways with Dabbawalas 01/04/2005 .Hon.

Pandit Shri Shri Ravi Shankarji .

The Chief Minister of Maharashtra State with Dabbawalas During the Publication of Book “Mumbaicha Annadata” dated on 15th September 2006 .Hon. Vilasrao Deshmukh. Shri.

M. Shri.Meeting with Hon. Dattaji Dalvi and Shri. Governor of Maharashtra. Narayan Rane . Krishna Honouring Mumbai Mayor Hon. S. India Shri.

The Opening of Film “Mumbaicha Dabbewala” with film actor Bharat Jadhav .

With Shabana Azmi .

2009 .S.Book Inaugration Ceremony At Philadelphia (U.) By Udhavji Thackeray On 2nd July.) (U.S.

U. .A.S.At Dhoom FM.

Chennai . CII Conference .For Tuck Executive Education .

Holland & Germany .Presentation to ING Group’s Board Executive Members from Netherland.

For British Telecomm & Global Services at LONDON .


Selection of Saree for Queen Camilla Parkar Sending gift containing Puneri Pheta. . Saree. Kolhapuri Chappal for Prince Charles and Queen Camilla Parkar for their Wedding.


Participation in MUMBAI MARATHON .

For Awareness of HIV-AIDS Day With Jackie Shroff .

Delivery Boys and Heavy Weight .

Paperwala & Family .

Working at 83 Yrs Age .

20 Qualities of Dabbawala & Paperwala • • • • • • • • • • • Honesty Loving Caring Helpful Confident Obliged Truthful Trustworthy Hard working Patience Dedication • • • • • • • • • Team Spirit Human Values Respect for Time Belongingness Analytical Capacity Perseverance (Never Give Up) Positive approach Obeying the Law Work Is Worship .

COMPUTER EDUCATION for Mumbai Dabbawala .

CLASSROOM EDUCATION for Mumbai Dabbawala .


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