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Human Relation Approach

Human Relation Approach

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Published by Ifa Ahmad Izhar

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Published by: Ifa Ahmad Izhar on Feb 29, 2012
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01/14/2014

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HUMAN RELATION APPROACH

PRESENT BY: Ifa Mira Sa’adah Wani

.DEFINITIONS q School management based on research findings of Elton Mayo q A movement in management thinking q Capabilities & abilities of individuals q Human relation movement: i) people respond primarily to their environment ii) motivation depends more on social needs than on economic needs iii) satisfied employees work harder than unsatisfied employees.

  PARTICIPATORY DECISION-MAKING Ø Those making decision on a day-to-day basis not normally considered to be “management”   CONCERN FOR DEVELOPING SELFMOTIVATED EMPLOYEES Ø One goal of managers in such an organization is to design and implement organizational structure that reward such self-motivation and autonomy. .BASIC PRINCIPLES  DECENTRALIZATION Ø The idea that individual workers and functional areas (department) should be given greater autonomy and decision-making power.

it appears that the workers enjoyed the attention they received as part of the study and were more productive.HAWTHORNE STUDIES  Study of worker efficiency at the Hawthorne Works of the Western Electric Co. * Researchers found that regardless of whether the light levels were raised or lowered. . (1924 – 1932) * Worker productivity was measured at various levels of light illumination.   Actually. productivity rose.

v Money is less a factor in determining output than are group standard.Mayo’s Finding v Behavior and sentiments are closely related v Group influences significantly affect the individual behavior. group sentiments and security. v Group standards establish individual worker output. .

dislikes work and will do as little as possible.THEORY X and Y  Douglas McGregor proposed the two different sets of worker assumptions > Theory X: assumes the average worker is lazy.   . Managers must closely supervise and control through reward and punishment  > Theory Y: Assumes workers are not lazy. want to do a good job and the job itself will determine if the workers likes the works Managers should allow the worker great latitude and create an organization to stimulate the worker.

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