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INTRODUCTION TO MANAGEMENT AND ORGANIZATIONS

Who are managers?


Someone who works with and through other people by coordinating their work activities in order to accomplish organizational goals. First line managers Middle managers Top managers

TOP MGRS MIDDLE FIRSTLINE NONMANAGERIAL

WHAT IS MANAGEMENT?
THE PROCESS OF COORDINATING WORK ACTIVITIES SO THAT THEY ARE COMPLETED EFFICIENTLY AND EFFECTIVELY WITH AND THROUGH OTHER PEOPLE. EFFICIENCY AS MEANS RESOURCE USAGE
LOW WASTE

EFFECTIVENESS AS ENDS
GOAL ATTAINMENT HIGH ATTAINMENT

LOW RESOURCE WASTE (High Efficiency) HIGH GOAL ATTAINMENT(High effectiveness)

MANAGEMENT FUNCTIONS AND PROCESS


PLANNING Defining goals,establishing strategy and developing sub plans to coordinate activities ORGANISING Determining what needs to be done,how it will be done and who is to do it

LEADING Directing and motivating all involved parties and resolving conflicts

CONTROLLING Monitoring activities to ensure that they are accomplished as planned

MANAGEMENT ROLES
Specific categories of managerial behavior Interpersonal roles : managerial roles that involve people and other duties that are ceremonial and symbolic in nature The 3 interpersonal roles include-figurehead,leader,liaison Informational roles : managerial roles that involve receiving,collecting and disseminating information The 3 informational roles include-monitor,disseminator and spokesperson Decisional roles : managerial roles that revolve around making choices The 4 decisional roles- entrepreneur,disturbance handler,resource allocator and negotiator

Management roles

TOP MANAGEMENT

CONCEPTUAL SKILLS

MIDDLE MANAGEMENT

HUMAN SKILLS

LOWER-LEVEL MANAGEMENT

TECHNICAL SKILLS

LEVEL OF IMPORTANCE

MANAGING SYSTEMS
A SET OF INTER RELATED AND INTERDEPENDANT PARTS ARRANGED IN A MANNER THAT PRODUCES A UNIFIED WHOLE.

(Open system)

System
INPUTS TRANFORMATION Employees work activities M,management activities Technology and operations methods OUTPUTS Products and services Financial results Information Human results

Raw materials Human resources Capital Technology Information

Feedback

Characteristics of an organizations

Distinct purpose People

Deliberate structure

Universality of management
All sizes of organization

Small and large

All organizational areas

Management is needed in

All types of organizations Profit and non profit

All organizational levels Bottom and top