Peter Sondergaard
SVP, Research, Gartner

Partha Iyengar
VP Distinguished Analyst, Gartner

Re-imagine IT: Leading From the Front

“The Davos of IT”
Partha Iyengar VP Distinguished Analyst, Gartner

Re-imagine IT leadership as it takes center stage, driving business success

Table of Contents
3 4 5 6 Overview Trends & Favorites Value of Attending Program Reference Guide 7 8 9 13 Keynotes The CIO Program Tracks & Sessions ITxpo® Features 14 15 Sponsor Listing Registration


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In 2010, our focus was squarely on making the successful transition from recovery to growth. Twelve months later, the challenges for IT leadership are even greater—requiring IT leadership to re-imagine how new technologies can be embraced and used for competitive advantage. Faced with increasing demands from their customers, employees and competitors who are acquiring higher levels of IT fluency, business leaders are turning to IT to lead the way.

Re-imagine IT:

Leading from the front
In order to succeed in this volatile environment, CIOs and senior IT executives will be challenged to see IT from a fresh perspective, find new answers to new questions and raise the strategic relevance of IT to a higher level than ever before. The Connections to realign. Network with 500+ IT professionals at Gartner Symposium/ITxpo 2011 and come away with new ways to: • Re-imagine a business structure in which information users are simultaneously creators and consumers, and innovation occurs in an open, unstructured environment. • Re-imagine information technology through a process of “creative destruction” that requires IT leaders to know how and where to tear down what they have in order to create what they need. • Re-imagine the evolving role of the IT department as a whole, and your own role and responsibilities as an effective IT leader.

Power of Gartner

 Research


 Consulting

 Events

Gartner Symposium/ITxpo brings together the powerful resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events to provide clients and non-clients access to research, and the ability to analyze and interpret the business of IT within the context of their individual role.

The World’s Most Important Gathering of CIOs and Senior IT Executives


Trends & Favorites

Trends that are changing the IT landscape
As you review the breadth of content only Gartner Symposium/ITxpo 2011 can deliver, you’ll see that the program has integrated three big trends causing a profound shift for the future of information technology.
Cloud: Cloud computing is changing the way we design data centers and applications; how IT
delivers capabilities to users; and by which means users access, select and use applications. How has cloud impacted organizations as it relates to new concepts such as “DevOps”? What are the benefits or shortfalls companies need to know to stay ahead of the cloud curve?

Social: Social media has not only opened the door to instant feedback; it has also created a
whole new environment for social applications and set the stage for the era of social business. What are the advantages and disadvantages for businesses to participate in the world of social networking?

Mobile: As we enter the post-PC era, off-desktop devices have become an increasingly
important part of the end-user environment, driving advancement of the interface experience. What opportunities and challenges will usher in the new generation of “everywhere computing”?

High-demand sessions:
These perennial favorites are always in high demand, because they not only address current issues but also anticipate future ones — delivering strategic strength for the coming year.
Re-imagining IT: The 2012 CIO Agenda Gartner Scenario 2012: The Call for a New CIO Manifesto Top 10 Strategic Technologies for 2012 The Cloud Computing Scenario Emerging Trends Radar Screen: The Business Impact of Societal, Technology and Management Trends

Introducing the Maverick Program: The frontier of IT
Designed to spark new ways of thinking, the Maverick track is one of the most sought-after and highly rated programs on the agenda. These sessions deliver breakthrough, disruptive ideas from the Gartner research incubator. This year, we’ll explore innovative developments to help you get ahead and take advantage of trends and insights that may influence your IT strategy and your organization.
Judgment Day — Letting the Machines Automate Decision Making


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Value of Attending

Embrace the new realities CIOs face by re-imaging IT as it impacts business expectations and new technology models
Attend Symposium/ITxpo to help you make sense of it all, and come away with strategies and tactics essential for advancing your personal and professional goals:

Business benefits:
• Master how to improve IT contribution for enterprise growth • Determine ways IT can contribute to improve enterprise competitiveness • Capitalize on innovation and investment opportunities • Create an action plan to reduce IT costs • Confirm the strategic IT direction for your company

Professional benefits:
• Enhance your negotiation skills through the contract negotiation clinics • Understand the economics of new infrastructure models • Empower your organization on the new vision of IT, establishing yourself as an innovator • Formulate new directives on the integrated IT role in driving business • Establish and reconnect with a targeted network of senior IT professionals

Topical expertise
• Full coverage of hot topics and trends • Breadth and depth of role-based tracks • Understanding of Gartner analysis to leverage industry insight

Strategic insight
• Focus on IT alignment with business • Confirm strategic IT direction with Gartner advice • Hear from Mastermind keynotes and industry peers on proven strategies

Targeted interaction
• Have a private consultation with Gartner analysts • Select from roundtables and workshops for specific expertise • Participate in an environment conducive to sharing best practices

Who should attend?
Symposium/ITxpo provides critical learning for CIOs and Senior IT and business executives that encompasses these roles:
Applications Business Intelligence & Information Management Business Process Improvement CIO Enterprise Architecture Infrastructure & Operations: Data Center, Server, Storage and IT Operations Infrastructure & Operations: Mobile, Client Computing and Communications Program & Portfolio Management Security & Risk Management Sourcing & Vendor Relationships

from a range of industries:
Energy & Utilities Financial Services/Banking Government/Public Sector Healthcare Higher Education Insurance Manufacturing
All agenda sessions subject to change

The World’s Most Important Gathering of CIOs and Senior IT Executives


Program Reference Guide

Maximize your experience…

with Gartner with Peers
Sharing & interaction • Workshops • Contract negotiation clinics • End-user case studies • Networking meals and receptions Strategic learning • Scenarios • Role-based track sessions • Mavericks • Magic Quadrants Custom advice • Gartner Analyst One-on-Ones Meetings Hands-on learning • Gartner Analyst/User Roundtables • Workshops

with Industry Leaders
Industry view • Mastermind keynotes • CIO keynotes

with Sponsors
ITxpo: Solution providers • Solution provider sessions • Emerging Technologies Pavilion • Face-to-face sponsor meetings

Program session descriptions
Gartner Analyst/User Roundtables
Moderated by Gartner analysts, roundtables serve as ideal forums for exchanging ideas with your peers around a particular issue. Seating is limited and preregistration is required. (end users only)

These sessions propose unconventional, thought-provoking and disruptive ideas straight from the Gartner research incubator.

Contract negotiation clinics
Tailored by vendor and by industry, these popular clinics offer Gartner insight and peer best practices to help position you well for your next contract negotiation or renegotiation.

Scenarios reveal what’s coming next in key technology and management areas, based on the data and expert predictive skills of our analyst team.

End-user case studies
Learn about recent implementations firsthand at these presentations, where Gartner analysts examine a real-world business example or examples related to a topic, trend or technology.

Track sessions
Leveraging the latest Gartner research, these role-based sessions focus on providing real-world information that will help you make better decisions and drive results.

Magic Quadrants
Brief, analyst-led theater presentations on the ITxpo exhibit floor focus on a Magic Quadrant related to the marketplace.

Small-scale, interactive, analyst-facilitated workshops drill down on specific topics with an actionable how-to focus.


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IT leadership isn’t what you say; it’s what you do. Our high-profile
keynote guests are undisputed leaders in their field — uniquely equipped to re-imagine IT and apply its potential in ways that are changing the game for technology and business. Join us for keynotes that will inform, influence and inspire.

Gartner Analyst Opening Keynote

Monday 21 November The world has changed. Advanced technology is literally in the hands of every individual — your customers, your employees and your competition. We stand at a critical point of departure and a time to reinvent IT leadership. In IT’s postmodern role, users are creators as well as consumers. Business leads technology strategy. Customers drive product plans. Innovation occurs not just in closed environments, but openly. You will gain a competitive advantage if you seek the signals and take action. The Gartner analyst opening keynote will explore what it means to reimagine IT and leadership to drive business success; don’t miss this opportunity to experience the trends and insights that will allow you to re-imagine the possibilities for your role, your team and your organization. To keep up to date with the latest information on external Mastermind Keynotes please check

Keynote Speakers
Peter Sondergaard
SVP, Research, Gartner

Partha Iyengar
VP Distinguished Analyst, Gartner

Powerful tools to navigate, manage and decide
In order to get the most out of your Gartner Symposium/ITxpo experience, we have created a range of tools to help you navigate, align and manage your goals and objectives of attending.

Conference Tools

Online Agenda Builder
A powerful planning tool designed to help you organize, view and select an agenda based on the following criteria: • Analyst profile • Schedule Gartner Analyst One-on-One Meeting(s) • Date and time • Schedule a Gartner Analyst/User Roundtable • Session descriptions • Activities by day …and more! Visit the Symposium/ITxpo Website and click on Agenda.

Symposium On Demand
Included in your registration, the Webbased Symposium on Demand is free for a full year to all of the Gartner Symposium/ ITxpo 2011 analyst sessions. This strategic tool synchronizes video, audio and slide presentations exactly as they were delivered at the event.

Agenda Builder mobile application
Manage your Symposium/ITxpo 2011 agenda using your mobile device. This app — compatible with iPhone, BlackBerry and Android devices — has all the Agenda Builder features to create your personal agenda and browse sessions, speakers and sponsors. Plus, you can send and receive messages to attendees, access all social media channels, participate in session polling and view event announcements.

Need help justifying your attendance?
Our Attendee Justification Kit makes it easy to demonstrate the value of your Gartner Symposium/ITxpo experience. It includes a customizable letter, cost/benefit analysis, cost optimization highlights, top reasons to attend and more. Find it at

The World’s Most Important Gathering of CIOs and Senior IT Executives


The CIO Program

“The CIO’s role is in a state of tremendous transition. This requires the CIO to re-imagine IT and its role in the enterprise. The track provides insights on key strategic issues, new technology paradigms and the changing role of the CIO, to help CIOs and their leadership team effect this transition.”
Heminder Singh Ahluwalia, Executive Partner, Gartner

The CIO Program at Gartner Symposium/ITxpo includes analyst presentations, problem-solving workshops and meaningful exchange with your CIO peers. In a format specifically requested by CIOs, the program offers a rare opportunity to share realworld experiences with your peers while experiencing the proven value of Gartner advice and insight.
CIO Program Benefits*
• Workshops & Analyst user roundtables offer an intimate environment for re-imaging and re-balancing your priorities. • An exclusive CIO Lounge helps you stay connected to your office and meet your fellow CIOs.

The 2012 Gartner Scenario: The Call for a New CIO Manifesto Creating and Executing an Effective Governance Process The Entrepreneurial CIO — Moving the Company to Higher Entrepreneurial Performance CIO’s Guide to Mobile Strategy: Building Innovation Into Your Next Generation Strategy CIO Agenda The Social Organization: How to Build a Corporate Competency in Social Media Reimagining Business Models: How Information Technology Drivers Are Changing The Possibilities

Gartner Analyst/User Roundtables
What the Board of Directors Wants to Know About IT Best Practices in Executive Communications

Ask the Analyst

Rewriting the CIO Job Description CIO IT Strategy CIO IT Score

* For details on how to qualify for the CIO Program — which gives you access to all sessions, exclusive workshops, plus CIO Program keynotes — visit: Sessions subject to change.


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Advisory Board
Jagdish Belwal
CIO, Tata Motors
“Gartner events go beyond successful IT event management. What makes Gartner different is the focus on IT embedded in business success, incisive research, simple tools and methodologies and the impeccable mastery of analyst speakers. Follow up offline discussions with analysts are very enlightening.”

Umesh Jain
“To me as a CIO — if I have to attend only one learning event in a year — with absolute no doubts — it’s Gartner Symposium. It’s the mecca for CIOs.”

Sandeep Phanasagaokar
President & Chief Technology Officer, Reliance Capital Ltd
“For both me and my team of CTOs, the one IT event that should be attended in India is the Gartner Symposium giving due recognition to India where IT deployment is now complex, widespread and deep. It is highly informative and practical in the outlook that it presents to its audience. The Gartner event ensures coverage of topics that are both current and relevant from an Indian environment point of view. Indian CIO opinions get factored into analyst presentations and discussions through a process of interaction that has happened during the course of the year. There is an attempt to provide solution framework and guidance for issues that challenge CIOs to meet the continuous and changing demands presented to it by the business leadership.”

CN Ram
Group President and CIO, ESSAR Group
“Gartner is the most reliable sounding board for CIOs to make decisions on technology vendors, products and services. By bringing together analysts, customers and potential users under one roof they are enabling collaboration, sharing of ideas and extensive networking.”

Anantha Sayana
Head — Corporate IT, Larsen & Toubro Limited, Mumbai
“Gartner Symposium has often been the source of inspiration for me to begin a new project or to effect a change in our strategy for Information Technology, besides being enriching for the knowledge content that is neutral, well researched and supplemented by actual user case studies and experiences.”

Vijay Sethi
Vice President IS and CIO, Hero Honda Motors Limited
“I really enjoyed Gartner Symposium and applaud your efforts in organizing it. It was a great conference with high quality content and surely one of most efficiently organized conferences I have ever attended. I really enjoyed the keynote and other sessions interspersed with one-onone meetings. The 3 days were inspiring. I came back with a host of new ideas and contacts... My compliments to all the organizers...”

The World’s Most Important Gathering of CIOs and Senior IT Executives


Tracks Sessions

Gartner Analyst/User Roundtables
Making Sure ERP Doesn’t Strangle Your Business — And Your IT Budget Managing the Applications Backlog Applying Pace-Layered Application Strategy to HCM, CRM and ERP Best Practices for Business Intelligence, Analytics and Performance Management The economic and social traditions of the industrial age are being rebuilt around collaborative, social, information-driven models. Business leaders seek capabilities to drive breakthroughs in revenue growth, organizational performance, customer loyalty and innovation. Cloud, software as a service, social, collaboration, mobile, integration and intelligence technologies will have a significant impact on how applications are sourced and managed. This track focuses on how these forces will dramatically overhaul the application portfolio and require new skills for application leaders to balance new and legacy investments.


SAP & Oracle: Interpreting Vendor Strategy, Managing Product Risk Patterns of Success: Exploring the Primary Ways Companies Are Using Social Media for Business Value The Executive Guide to Application Management Applications 2020: Social, Mobile, Collaboration Impact on Your Portfolio The Future of Business Intelligence Battle for the Future of the Web: Google vs. Microsoft (and Apple) Re-imagining Enterprise Architecture: EA Is Strategic

Magic Quadrants
CRM Business Intelligence Platforms

Applications 2020: Social, Mobile, Gaming and Collaboration Impact on Your Portfolio The BPM Scenario: From Operational Excellence to Operational Resilience

Building Industry Business Capability Models The Future of Information and Analytics Gartner’s ITScore, an Assessment of Application Organizations’ Maturity

“‘Applications’ track attendees will be able to get deep insight into cutting edge research in Enterprise Applications including Executive sessions on Application management, sessions on how to make sure that ERP doesnt strangle your Business and IT Budgets, interpreting SAP & Oracle strategy, the BPM Scenario, workshops on assessing your application organizations’ maturity and negotiating with megavendors like IBM/Microsoft/SAP/ Oracle and Analyst roundtable on applying ‘pace layering’ strategy to HCM, CRM & ERP.”
Sunil Padmanabh Research Director, Gartner


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Tracks Sessions

Infrastructure & Operations
As IT leaders re-imagine how they deliver value, information takes center stage. Contemporary pressures demand it—information volumes, rates of change, and complexity are at extreme levels, while business leaders require rapid and comprehensive analytical insight. This track will explore drivers for why organizations must modernize approaches to analyzing data and understanding business performance, by leveraging emerging techniques for pattern identification and visualization. In addition, it will highlight the criticality of strengthening the information management infrastructure for greater agility and control in how data is accessed, integrated and shared.


Gartner Analyst/User Roundtables
Is Security Awareness Worth the Effort? Private Cloud Computing Lessons Learned Best Practices in Data Center and Server Consolidation Data Center Networking — Coping With Virtualization

The Future of Servers in the Data Centre Top 10 Areas Impacted in I&O by Cloud Computing IT Operations Management: Critical Factors in Your Future Success Moving From Security Silos to Enterprise Security Intelligence The New Economics of Data Centers Top 10 Strategies for Surviving Unconstrained Data Growth Decision Framework for Survivable Mobile Device Policies Clash of the Infrastructure Megavendors

Managing Client Computing Best Practices

Magic Quadrants
x86 Server Virtualization Infrastructure Unified Communications and Corporate Telephony

Scenario Workshops
Gartner’s ITScore, an Assessment of Security & Risk Management Organizations’ Maturity How to Significantly Reduce IT Infrastructure & Operations Costs Gartner’s ITScore, an Assessment of Infrastructure & Operations Organizations’ Maturity Slash Your Enterprise Network Spend — Welcome to the Buyer’s Market Cloud Computing

“Infrastructure and operations (I&O) leaders have quickly transitioned to focusing on delivering improved quality, agility and flexibility of infrastructure to meet rapidly changing business dynamics. New infrastructure technologies and operational management capabilities are the new buzz words to enable business innovation, collaboration and growth. We are at the start of a new decade, a decade of potentially profound change in how we build, manage and extend our infrastructures. This track will address what key technologies I&O leaders should focus on in the short term and which emerging trends they should be aware of in the next five years.”
Aman Munglani Research Director, Gartner

The World’s Most Important Gathering of CIOs and Senior IT Executives


Tracks Sessions

Strategic Initiatives
Gartner Analyst/User Roundtables
Context-Aware Computing Scenario — New Experiences, New Ecosystems Green IT — What Next? IT is continually being transformed by many developments in technology and beyond. Many of these rise to the level of being considered “strategic initiatives,” and are showcased in this track. In recent years, new topics such as contextaware computing, pattern-based strategy and cloud computing have been introduced at Symposium/ITxpo in this way. In addition to continued coverage of these strategic initiatives, the next wave of thinking will be shared with attendees through these sessions. This track is designed to help CIOs and IT leaders re-imagine IT by showcasing the most recent thinking and cutting-edge approaches.


The Mobile Scenario — Confusion, Complexity and Opportunity Through 2015 Context-Aware Computing Scenario: New Experiences, New Ecosystems Gartner’s Sustainability Scenario

Architecting the Convergence of OT and IT Emerging Trend: Digital Convergence and the Internet of Things Context Aware Computing Scenario: New Experiences, New Ecosystems The Social Scenario: Business Gets Social Let’s Go to the Video: Strategic Futures Inspired By YouTube

What’s Beyond ‘Like’ — Protocols and Practices of the Social Web Mobilizing Business Applications — ERP, BI and CRM Meet Tables and Smartphones Negotiating With the Software Megavendors: SAP, Oracle, Microsoft and IBM

“By attending the sessions in the Strategic Initiatives track attendees will be able to understand how cutting edge approaches like context aware computing, sustainability are impacting their enterprises and learn from the experiences of early adopters both in India and abroad.”
Bhavish Sood Research Director, Gartner


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ITxpo Features
If it’s new, hot and cutting-edge, you’ll find it on the ITxpo exhibit floor—your chance to immerse yourself in IT solutions that will help you realize your strategic vision.

Gartner Magic Quadrant Theater
What better way to work ITxpo than to arm yourself with the insight of relevant Gartner Magic Quadrants? Each of the analyst-led ITxpo theater sessions on the exhibit floor will focus on a Magic Quadrant or MarketScope.

Face-to-Face Sponsor Meetings
Confer privately with our sponsors in a 30-minute prearranged meeting that will advance your projects and relationships, wherever you are in the buying cycle. Pre-event appointment requests will be available soon.

Solution Provider Sessions
These valuable 45-minute sessions feature some of the market’s most fascinating solutions, with real-life stories about those who have deployed them successfully, including their strategies, challenges and results. Aspect Google Bosch Juniper Networks Cordys NetApp Dell Tata Consultancy Services

Emerging Technologies Pavilion
Some of the most intriguing up-and-coming providers in enterprise IT are housed at the ITxpo Emerging Technologies Pavilion. A hub of innovation and cutting edge technologies.

Networking Receptions
Connect with colleagues in similar roles who face similar challenges, and interact at several networking receptions on the ITxpo floor designed to build relationships and facilitate the meaningful exchange of ideas and information.

Interested in Sponsoring?
Reach the most focused and informed senior executives in IT. Become a sponsor. Call +91 80 6768 4016 or e-mail to learn more.

The World’s Most Important Gathering of CIOs and Senior IT Executives


Premier Sponsors

Platinum Sponsors

Silver Sponsor

Emerging Technology Sponsors

Connect with Gartner and your peers Gartner Symposium/ITxpo (XChange) #GartnerSYM


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INR13,000 savings!
Register by 23 September 2011 for the early-bird discount
How to Register
Online: Telephone: +91 22 6709 2048 Email:

Registration and Team Send

Venue, Hotel and Travel
Symposium/ITxpo will take place 21 – 23 November 2011, at the Renaissance Mumbai Convention Centre Hotel, India Please visit in/symposium for further information on travel and hotel accommodation. Special hotel rates: Book early — hotel rooms sell out quickly! We have negotiated special rates and reserved limited room block at the Renaissance Mumbai. We recommend you visit for more details on how to obtain the special rate.

Registration Fee*
Full conference Team pricing Gartner clients

Before 23 Sept
INR40,000 See below Tickets apply

After 23 Sept
INR53,000 See below Tickets apply

* Prices subject to change without notice and do not include applicable taxes (currently 10.3% service tax)

Registration fee includes: conference attendance, Symposium On Demand access, documentation, a special evening event, refreshments and lunch (Monday through Wednesday), ITxpo receptions and a post-event trip report. Executive Programs Members: For registration, please contact your Executive Client Manager. Complimentary attendance and related additional benefits are for Executive Programs Members only. Should you have any questions regarding eligibility, please contact your Executive Programs service delivery team.

Companion Program
Bring a friend (21 years or older) to Gartner Symposium/ITxpo 2011 for only INR9500! For complete details on the companion program call +91 22 6709 2048.
Team Send policy
Any combination of paid registrations may be used to qualify for complimentary registrations (except for Gartner complimentary registrations). Teams must come from the same organization. This program voids all other team offers and promotions for event attendance. Teams that exceed the largest threshold will qualify for additional complimentary registrations according to the small team size increments. Meeting requests must be made three weeks prior to start of the event. Any requests within three weeks will be based upon availability. Specific analyst and executive or vendor availability or topic coverage is not guaranteed.

Team Send Program
Symposium/ITxpo team discount
5 delegates for the price of 4 10 delegates for the price of 8 15 delegates for the price of 12

Team benefits
• • • • Team meeting with a Gartner analyst Registration discount Access to Team Meeting Area Complimentary streaming access to Symposium On Demand (for all available sessions)

Cancellation and substitution policy

It’s easy to sign up for the Team Send Program
Select a team captain to coordinate arrangements at your end, then call +91 22 6709 2048 to register and get complete details.

Registrations may be refunded or a ticket reactivated if the cancellation is made in writing up to 15 business days prior to the start of the event. Cancellations received within 15 business days of an event or non-attendance will not be refunded and tickets will not be reactivated. Substitution of registrations may be made at any time up to the start of the conference. Sharing of attendee passes is not permitted. This conference is organized by Gartner, which reserves the right, in its sole discretion, to limit or deny access to the conference to any entity or individual. Receipt by Gartner of an application and/or payment does not constitute acceptance. Applications and payments that are not accepted will be returned. For the Gartner Privacy Promise, a full list of rules regarding cancellations, substitutions and exclusions, visit

The World’s Most Important Gathering of CIOs and Senior IT Executives



2011 Gartner Symposium/ITxpo Worldwide

Cape Town, South Africa 23 – 25 August

Tokyo, Japan 3 – 5 October

Orlando, Florida 16 – 20 October

Sao Paulo, Brazil 25 – 27 October

Barcelona, Spain 7 – 10 November

Gold Coast, Australia 14 – 17 November

The information contained in this brochure is correct at the time of going to print. Published details are subject to change. Please visit our Website for updates and changes: © 2011 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo is a registered trademark of Gartner, Inc. and/or its affiliates.

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