ONLINE RESORT RESERVATION SYSTEM

Prepared by:
Poebe

Kaye Costales Paragas Villanos

Mylene Ma.

Angeline Repollo

Kimberly

EXECUTIVE SUMMARY

A resort is a place used for reservation or recreation, attracting visitors for holidays or vacations. Puerto Paraiso Resort is located in Brgy. Bugayong, Binalonan,Pangasinan. The Resort offers resort reservation. The existing system of Puerto Paraiso Resort is manual. To improve the existing reservation system we make a project that we call "Online Resort Reservation System". Online Resort Reservation System focuses on improving the existing reservation system of Puerto Paraiso and making it online so that the resort can advertise through the use of world wide web and at the same time it may also help customers for making their reservation easier. The Online Resort Reservation System is reliable, fast and complete that provide reservation through online.

CHAPTER 1
INTRODUCTION

A.

BACKGROUND OF THE PROJECT

A resort is a place used for relaxation or recreation, attracting visitors for holidays or vacations. These are place, towns or sometimes commercial establishment operated by a single company. It is a living spa in the old fashioned sense of the world and a beautiful destination that caters to your needs and desires, in a peacefully placed environment. One can’t help wonder about the history and heritage behind a resort on a visit. Many resorts have been restored and refurbished to portray rural life, which is temporarily interrupted by modern services that blend very well together.

B. COMPANY PROFILE

Puerto Paraiso Resort was established year 2005, owned by Engr. Alberto Espiritu. It is located in Barangay Bugayong, town of Binalonan, Pangasinan. It’s just a hour’s drive from Manila. Its proximity to Baguio City makes it an ideal place to stay as you can get a glimpse of the country’s summer capital in just a two hour’s drive from the resort. And if you want to reflect deeply with Mother Mary, you can visit the shrine of Our Lady of Manaoag, which is just 20 minutes leisurely drive amidst green country side sceneries and smooth concrete roads. They offer resort reservation for all occasions such as weddings, birthdays, seminars, anniversaries and baptismal.

BUSINESS DESCRIPTION The Puerto Paraiso resort is a place used for relaxation or recreation. baptismal. They offer resort reservation for all occasions such as weddings. . seminars. attracting visitors for holidays or vacations. debut and graduations. anniversaries.C. birthdays.

D. ORGANIZATIONAL STRUCTURE Manager Receptionist Cashier Staff Staff Staff Staff Staff Staff .

E. SYSTEM INFRASTRUCTURE The existing system of Puerto Paraiso Resort is manual. . they don’t use any machine or computer for the recording of their transactions. They store the data gathered from their guest in a simple notebook.

How these factors affect the resort reservation? . Specifically. it seeks to answer the following question: 1.F. BACKGROUND OF THE SYSTEM PROBLEM This study aims to determine what are the existing system for reservation at Puerto Paraiso Resort. What are the factors that affect the resort reservation? 2.

ISHIKAWA DIAGRAM Materials they don’t have formal list book for guest reservation Information gathered from guest is incomplete No permanent staff is Assigned for this task unorganized Manpower Method .

G. It provides full reservation management. from getting off to a quick start to ongoing assistance. . OBJECTIVE OF THE PROJECT This project aims to improve the existing reservation system in real time of Puerto Paraiso Resort. And it provides the company and the staff s well with any help they may need in their resort reservation.

Booking or Registration Filling up the ledger book for registration and reservation. e. b. Cancelling If the guest had change their mind and canceled their reservation or any services they had selected. Viewing View the availability of their rooms or any existing reservation. It covers the booking or registration of the guest. c.H. a. changing and cancelling reservation. Changing If the guest adjust or change the date or any services they selected. d. SCOPE AND LIMITATION OF THE PROJECT This study will focus only on the process of resort reservation system. . Adding Adding other services offered the guest desired to add. viewing of the resorts availability.

A. After the guest had selected. First. the receptionist will check if that services and date is available. Their reservation system is manual. the receptionist will then show to the guest the reservation fee details. . And if that date and services is available. Then the receptionist will show the list of their services and the availability of their resort. the guest will inquire for the services they offered. And the guest will pay for the required reservation fee and issued them a receipt with balance details. And the receptionist will add it to their list of reservation. EXISTING SYSTEM DESCRIPTION CHAPTER II SYSTEM ANALYSIS Puerto Paraiso Resort offers resort reservation for all occasions such as weddings. seminars and so on. debut. birthdays. baptismal.

•In terms of cancellation. 50% of reservation fee will be refund if cancellation is made one week before the date reserved or either depends on date the guest made the reservation. BUSINESS RULES •Reservation fee is required for the reservation of the resort for at least 40-50% of the full payment.B. .

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00 Php 18.00 Php 225.600.00 Php300.000.400.00 Yearly Php 18.00 Php1150. Existing Operational Cost Personnel Description Employees TOTAL Number 2 Salary / Month Php 5.00 Php 129.00 Php720.00 Php 115.00 Php 150.00 .00 each Salary/Yearly Php 129.00 Php 450.800.00 Yearly Php 360.00 Php 3.00 Php10.600.00 Marketing Expenses Description Notebook Receipt(booklet) Ballpen Log Book Fliers(bundle) Quantity Unit price 1 10 6 1 2 Php 30.00 Php 13.600.00 Php 60.00 Maintenance Description Telephone Bill TOTAL Monthly Php 1.930.00 TOTAL Php 18.000.00 Php 225.00 Total Price Php 30.C.500.

R(w/ balance) O.R(fully paid) Puerto Paraiso Resort Reservatio n System Receptioni sts List of payments for reservation fee and balances . DATA FLOW DIAGRAM  Context Diagram Down payment / full payment for reservation Guest selected reservation details Guest Inquiry List of new guest reservation details Guest List of services offered Reservation Fee details O.D.

 Top Level Diagram Check resort services offered 1 Guest Guest Inquiry Check resort’s Services offered D1 Resort Services Files Resort services details List of services offered 2 Guest selected reservation details Check Resort Reservation Existing guest reservation details Check existing guest reservation details D2 Resort Reservation Files Checked guest’s selected reservation details New guest’s reservation details 3 Down payment for reservation Update Reservation Record Guest reservation details Updated guest’s selected reservation details Guest payments details D3 Guest Account Files Reservation Fee details Reservation Fee details (balance) Receipt 4 Updated guest payments details Generate Reservation List of new guest reservation details In-charge List of payments for reservation fee and balances .

1 Check selected reservation and resort availability Check existing guest reservation details D1 Resort Reservation Files Checked guest’s selected reservation details .1 Guest Inquiry Show resort’s Services offered List of services offered  Explosion Process 2 Existing guest reservation details Guest selected reservation details 2. Explosion Process 1 1.

2 Add guest’s reservation details New guest’s reservation details D1 Resort Reservation Files Guest reservation details . Explosion Process 3 Checked guest’s selected reservation details 3.1 Compute payments for reservation fee and update reservation record Updated guest’s selected reservation details Checked guest’s selected reservation details 3.

2 Receipt Generate receipt Guest List of payments for reservation fee and balances In-charge .1 Generate Reservation fee details Reservation Fee details Guest Reservation Fee details (balance) List of new guest reservation details In-charge Payments for reservation 3. Explosion Process 4 Updated guest’s selected reservation details 4.

Reservation fee details – description of the reservation fee that the guest must pay.description of the selected reservations of guest. Output Documents Services offered list – the list of resort’s reservation services.Input and Output Documents • • Input Documents Guest Inquiry .quest inquiry for resort’s services and availavility. Guest selected reservation details . Down payment/ full payment – payments for reservation fee. Official receipt with balance.given to the guest with balances details Official receipt for fully payment – given to the guest for the full payment of the reservation • • • • • .

the payment details are stated automatically. and the system will show all the services that are available for their dates. And then online guest will submit that form for confirmation and the system will show the summary of billings and confirmations. And as they select. After selecting. the online guest will first select the service they want. And the resort will contact the newly guest within 24hours through phone or email for the confirmation of their reservation. Online guest could view images of the resort.Chapter III System Design • Proposed System Description Online Resort Reservation System provides the company a full reservation management. remove or change the services they had selected. they will just log-in and the system will add it to their account. the packages rates and their unit’s rate. and then enter their arrival date and departure date. For reservation. They could also add. The online guest could also view the existing reservation of the resort. the services they offered. . For the returning guest. online guest will fill up a form for registration. add or change services.

Data Flow Diagram  Context Diagram Updated registration form Added Services Details Guest selected reservation details Guest Search Online Guest Resort’s details Reservation availability details Reservation summary Registration form Confirmation summary Online Resort Reservation System .

 Top Level Diagram Guest Viewing Check resort services details 1 Online Guest Resort details View Resort Features Guest selected services D1 Resort Services Files Resort services details 2 Guest added services Guest selected services details Retrieve Resorts Availabilit y Added Services Details Existing Guest Reservation Details D2 Resort Reservation Files New guest’s details 3 Updated Registration Form Log-In Update Reservatio n Files Updated Reservation details Guest reservation details Guest payments details D3 Guest Account Files 4 Registration Form Confirmation Summary Reservation Summary Details Generate Reservatio n Updated guest payments details .

1 Guest Search View Resort’s Features Viewed resort’s features D1 Resort Services Files Online Guest Resort’s services details . Explosion Process 1 Services details 1.

1 Guest selected Reservation Check Resort Availability Selected services details D2 Resort Reservation Files Online Guest Checked resort availability details Added services availability details 2. Explosion Process 2 Resort availability details 2.2 Guest added services Validate Resort Reservation Added services details D2 Resort Reservation Files Online Guest Validated added services .

1 Updated registration form Add New Reservation New guest details D3 Resort Reservation Files Updated reservation details 4 Return guest reservation details 3.1 Log-in Update New Reservation Return guest details D3 Resort Reservation Files Updated reservation details 4 . Explosion Process 3 Guest reservation details 3.

 Explosion Process 4 4.3 Updated guest reservation Generate Confirmation Summary Confirmation summary Online Guest .2 Added services details Generate Registration Form Registration form Online Guest 4.1 Guest selected services Generate Reservation Summary Reservation summary details Online Guest 4.

.Input and Output Design Input Design Search for resort availability form.

.Registration form for reservation confirmation.

Output Design Reservation summary form .

Confirmation of reservation form .

•Database design •Entity Relationship Diagram .

Resort . Amenities .this is for the returning guest.Mobile and telephone numbers where you can contact for more information about the resort Great Features .DATA DICTIONARY                 About Us . Package . Home .its state here where you can locate the resort.Main page of the resort reservation online system Location .all information about the resort. Room & Rates . attracting visitors for holidays or vacations.features of the resort.resort’s package deal Reservation summary . Confirmation = the selected reservation of the guest is already validated and Contact Us .summary of the selected reservation of the guest. . confirmed.features of the resort.a place used for relaxation or recreation.List of Rooms and their rates and inclusions. Log-in . that guest can avail.

APPLICATION DESIGN   Interface Design(User) Home page of the Online Resort Reservation System .

 The resort’s profile page .

 Resort’s amenities pages .

 Resort’s rooms and rates page .

 Home page of the Online Resort Reservation System .

 Resort’s contact number and mailing address page .

 Resort’s location page .

 Resort’s swimming pool .

 Resort’s cottages .

 Resort’s receiving hall .

 Resort’s wedding package .

 Resort’s baptismal package .

 Resort’s birthday package .

 Resort’s debut package .

 Resort’s seminar package .

Interface Design(Server)  Admin log-in page .

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HARDWARE DESIGN Name Processor Motherboard Memory Hard Drive Monitor Keyboard Mouse AVR DVD/CD ROM 2.93 GHZ Intel BLKHD55PJ 2GB DDR PC 1333 memory 500 GB 7200RPM SATA HDD 16” LCD Monitor PS/2 PS/2 500watts 20V Specification Printer Epson DeskJet printer .

NET Framework 3.5 Database MySQL Professional Edition .SOFTWARE DESIGN Name Specification Operating System Microsoft Windows7 Framework .

.MANPOWER REQUIREMENTS  User should be at least 2 year college level and must be a computer literate.

resort can: Archive selected files and folders on the hard disk. or a separate storage device such as a removable disk. Make a copy of the computer's system partition. In the event that the original data on the hard disk is accidentally erased or overwritten. . the resort can use the copy to restore the lost or damaged data.RECOVERY PLAN       The Windows Backup (Microsoft Backup) utility helps to create a copy of the information on the hard disk. Restore the archived files and folders to the hard disk or any other disk that can access. and the files needed to start up the system in case of computer or network failure. Make a copy of the computer's system. or becomes inaccessible because of a hard disk malfunction. which includes the system files. boot partition. Using Windows Backup (Microsoft Backup). the registry. The backup storage medium can be a logical drive such as hard drive. For example. The Windows Backup utility helps protect data from accidental loss. the resort can use Windows Backup to create a duplicate copy of the data on the hard disk and then archive the data on another storage device. and other system components. or an entire library of disks or tapes organized into a media pool.

000.800.00 Php 45.000.00 Php 3.00 Php 72.400.800.PROPOSED OPERATION COST Personnel Description Employees TOTAL Number 1 Salary / Month Php 6.600.00 Maintenance Description Electric Bill Internet w/ Landline TOTAL Monthly Php 900.00 Php 56.00 each Salary/Yearly Php 72.000.00 Yearly Php 10.00 .

00 Php 225.00 POC = Php 144.00 Total Price Php 28.00 Php 60.00 Php 13.00 Yearly Php 168.00 Php 16.00 Php 225.00 Php 900.00 Php 450.00 .00 Php720.00 Php 150.00 Php10.00 Php 150.00 Php 115.038.800.438.00 Php1150.Marketing Expenses Description Ledger Receipt(booklet) Ballpen Log Book Bond Paper TOTAL Quantity 1 10 6 1 1 Unit price Php 28.

500.00 Php 10.000.00 .DEVELOPMENT COST Description Computer Set Intel BLKHD55PJ Motherboard (Integrated Audi.00 2GB DDR3 PC 1333 Memory 500GB 7200 RPM SATA HDD Internal Card Reader 20x DVD Writer 16” Wide LCD Monitor ATX Casing w/ Power Supply PS/2 Keyboard & Mouse Multimedia Speakers.00 Php76. Video LAN) Cost Php 26.500.000. 500W AVR Layers Ergonomic Table Professional Fee Training Cost TOTAL Php 40.

400.00 each Salary/Yearly Php 129.00 .00 Description Employees TOTAL Maintenance Description Telephone Bill TOTAL Monthly Php 1.00 Php 18.500.600.00 Php 129.600.000.000.00 Yearly Php 18.COST BENEFIT ANALYSIS   Existing Operational Cost Personnel Number 2 Salary / Month Php 5.

530.00 Php 225.00 Php1150.00 Php10.00 Php720.00 Yearly Php 360.00 Php 60.600.800.00 Php 3.00 Description Notebook Receipt(booklet) Ballpen Log Book Fliers(bundle) TOTAL EOC = Php 166.00 Total Price Php 30.00 Php 150.00 Php 18.00 Php 225. Marketing Expenses Quantity 1 10 6 1 2 Unit price Php 30.00 .00 Php 450.00 Php 13.00 Php 115.930.00 Php300.

500.00 . Video LAN) 2GB DDR3 PC 1333 Memory 500GB 7200 RPM SATA HDD Internal Card Reader 20x DVD Writer 16” Wide LCD Monitor ATX Casing w/ Power Supply PS/2 Keyboard & Mouse Multimedia Speakers.00 Php76.500.00 Description Computer Set Intel BLKHD55PJ Motherboard (Integrated Audi.500.000.00 DC = Php 76. Development Cost Cost Php 26.00 Php 10. 500W AVR Layers Ergonomic Table Professional Fee Training Cost TOTAL Php 40.000.

00 Php10.PROPOSED OPERATION COST  Personnel Number 1 Salary / Month Php 6.00 Yearly Php 168.000.00 Php 60.00 Php 225.00 Php 3.00 Php 16.00 Php 150.038.00 Php 115.00 Php 900.000.800.400.00 Php 225.00 Yearly Php 10.00 Php 72.00 Php720.00 each Salary/Yearly Php 72.00 Php1150.00 Php 150.000.00 Description Employees TOTAL Maintenance Description Electric Bill Internet w/ Landline TOTAL Monthly Php 900.00 Php 45.00 Marketing Expenses Description Ledger Receipt(booklet) Ballpen Log Book Bond Paper TOTAL Quantity Unit price 1 10 6 1 1 Php 28.438.800.600.800.00 Total Price Php 28.00 POC = Php 144.00 Php 450.00 Php 56.00 .00 Php 13.

the room status is updated and the customer details are added to resort database. It is a reservation system that simplifies the booking process wherein anyone can check room availability at any time of the day and night. . it is easy to maintain a one relationship with resort guest. FINDING. AND RECOMMENDATION     Feasibility Study Operational Feasibility Performance The Online Resort Reservation System can provide adequate services to the company and to their staff that supports and satisfy them for all the information they need may from their resort and guests. Each time a guest will make a reservation.CHAPTER 4 SUMMARY. With this system.

 Control The Online Resort Reservation System has the ability to control the company’s rental business and it helps minimize staff’s errors. . Economy The company must provide a certain amount for the development and implementation of the system. but in due time the initial investment can be acquired.

Guest information is stored indefinitely. including e-mail addresses that may be used to e-mail confirmations. charges. including credit card payment information. Names and addresses may be reused automatically each year for return guests. Labels can be printed or exported for direct mailings and brochures. Complete payment history is maintained for each reservation. security deposits. due dates or any other features provided. . fees. Efficiency The Online Resort Reservation System automatically calculates rent. Complete mailing address management is integrated into the online resort reservation process.

edit. The system will prompt the guest an instant availability check of a certain room type in a certain date. guest can update (add. what you can see on the online reservation system can be managed by yourself without contacting us to update everything  . delete) rooms types. room images. With regards to management of the system. they could know whether the room is available or not. down-payment management. the guest can also pay online via Credit Card VISA/MasterCard. bank deposit (for locals who doesn't have Credit Card) as an additional mode of payment. the system will send an instant booking and payment confirmation to the guest as well as to the resort/hotel owner for verification purposes. When confirmed booked and paid. In general. Services The Online Resort Reservation System is a full booking system wherein the guest(s) can book online and he/she can check the room availability in real time. room rates. In addition. policy updates.

TECHNICAL FEASIBILITY
The Online Reservation Resort System is reliable, fast and complete that provides your reservation for the rooms through online.  The developers of this system are expert because they studied in this field for years.  The Online Reservation Resort System is easy to implement throughout the company and is user friendly system.

ECONOMIC FEASIBILITY
•Development Cost
Description Computer Set Professional Fee Cost Php 26,500.00 Php 40,000.00

Training Cost
TOTAL

Php 10,000.00
Php76,500.00

•Existing Operational Cost
Personnel

Description Employees TOTAL

Number 2

Salary / Month Php 5,400.00 each

Salary/Yearly Php 129,600.00 Php 129,600.00

Maintenance
Description Monthly Yearly

Telephone Bill

Php 1,500.00

Php 18,000.00

TOTAL

Php 18,000.00

Marketing Expenses
Description Notebook Receipt(booklet) Ballpen Log Book Fliers(bundle) TOTAL Quantity 1 10 6 1 2 Unit price Php 30.00 Php 115.00 Php10.00 Php 225.00 Php 150.00 Total Price Php 30.00 Php1150.00 Php 60.00 Php 225.00 Php300.00 Yearly Php 360.00 Php 13,800.00 Php720.00 Php 450.00 Php 3,600.00 Php 18,930.00

EOC = Php 166,530.00

Development Cost
Description Cost

Computer Set
Professional Fee Training Cost TOTAL

Php 26,500.00
Php 40,000.00 Php 10,000.00 Php76,500.00

Savings(SN) SN = EOC - POC = Php 166,530.00 – Php 144,438.00 = Php 22,092.00

24 Php 97.56 Php17.674.181.181.00 / / / / Payback Period PbP = = DC – CPV of the last ‘*’ mark PV ‘/’ Php 76.76 Php 41.68 Php 79. Comparative Table Annual Interest Rate Used = 4.135 1.183 1.21 * Mark 2 3 4 5 Php 22.464.21 Cumulative Present Value(CPV) Php 21.00 Php 22.3% (as of 2011) Year Savings Interest Present Value(PVN) 1 Php 22.092.00 1.092.00 – Php 21.305.092.305.500.950.092.043 Php 21.486.15 3.528.00 1.36 Php 60.625.15 Php 19.902.21 Php 20.088 1.00 Php 22.00 Php 22.32 Php 18.181.092.724 + Number of ‘*’ +1 = .234 Php 20.

00 = 27.500.528.028.00 = Php 21.48% * 100% .00 – Php 76.00 Php 76. Net Present Value (NPV) N PV = CPV of the last ‘/’ (5th yr) – DC = Php 97.00  Return of Investment (ROI) ROI = NPV * 100% DC = Php 21.028.500.

.Schedule Feasibility The Online Reservation System can be made within four months and needs another One month for testing.

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•Pert .

. And at the same time it helps in advertising their resort.Findings The Online Resort Reservation System provides features of both online reservation and advertisement through the use of the world wide web with good advertisement of the resort. Recommendation The Online Resort Reservation System is recommended to help the resort in improving their existing reservation system and its reputation to the customer.

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