ITIL Course Outline

Availability Management Availability Management Activities Availability Management Methods & Techniques Availability Metrics Change Management Change Authority Change Control Processes Types of Change Financial Management for IT Services Charging IT Accounting IT Budgeting Incident Management & Service Desk Incident Lifecycle Incidents, Problems & Known Errors Prioritization Service Desk Responsibilities, Skills & Technology Service Desk Structures IT Service Continuity Management Business Continuity Lifecycle IT Recovery Options Risk Analysis Problem Management Error Control Proactive Problem Management Problem Control Root Cause Analysis Release Management Release Activities Release Environments Types of Release Service Level Management Continual Improvement of Delivering Service IT Service Provision Key Definitions Service Catalogue Written Agreements & Contracts Capacity Management Business Capacity Management Capacity Management Activities Resource Capacity Management Service Capacity Management Configuration Management Configuration Management Activities Configuration Management Database

Sign up to vote on this title
UsefulNot useful