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According to the textbook, the single biggest reason for the failure of managers is a lack of interpersonal skills A: True 2. Managers get things done through other people. A: True 3. Modern theorists have condensed Fayol's five management functions down to four: planning, organizing, commanding, and controlling. A: False 4. Mintzberg concluded that managers perform three different highly-interrelated roles, or sets of behaviors, attributable to their jobs. A: False 5. OB researchers cannot offer reasonably accurate explanations of human behavior since people act very differently in similar situations. A: False 6. Allison and Gail both are studying for a final exam. Both have a goal of attaining a grade of 91 or better. Gail studied 6 hours and made a grade of 92. Allison studied for 9 hours and also made a grade of 92. Which of the students was effective? A: both Gail and Allison 7. Allison and Gail both are studying for a final exam. Both have a goal of attaining a grade of 91 or better. Gail studied 6 hours and made a grade of 92. Allison studied for 9 hours and also made a grade of 92. Which of the following statements is true? A: Gail is more efficient than Allison. 8. Allison and Gail both are studying for a final exam. Both have a goal of attaining a grade of 91 or better. Gail studied 6 hours and made a grade of 92. Allison studied for 9 hours and also made a grade of 92. Which of the students was more productive? A: Gail 9. Imagine that Kristen McKay is a manager at a company specializing in bread and bread-baking paraphernalia. Kristen performs all the normal management functions outlined in your textbook. Answer the following questions based on Henri Fayol's work.

5. sex. Answer the following questions based on Henri Fayol's work. A high percentage of employees have quit and taken other jobs. the majority involve loading automatic machines with parts to be placed on the circuit boards. McKay develops a strategy for achieving her department's goals. In the exit interviews. job performance is adequate. When Ms. you find the most common complaint is that they are frustrated in their jobs. Which of the following is the most likely explanation for the higher absentee rate of women in the workplace? A: Traditionally. but the company has experienced high rates of turnover. A: organizing ______________________________________________________________ 1. and marital status) are called biographical characteristics. you find that the highest turnover is in the circuit-board manufacturing area. A: True . While there are many different jobs in this area. Which one of the following words is the best synonym for "ability". Imagine that Kristen McKay is a manager at a company specializing in bread and bread-baking paraphernalia. she is performing the ________ function of management. Overall. 3. women have had the responsibility of caring for home and family. Kristen performs all the normal management functions outlined in your textbook. The employees in this area are required to have at least a two-year college degree. McKay determines which employees will do what tasks. dissatisfied. A: planning 10. Personal characteristics that are objective and easily obtained from personnel records (such as age. Which of the following is most likely to be true about the employees in this area? A: They are over-qualified. and paid more than necessary. 2. Which of the following statements concerning tenure is not true? A: Tenure does not appear to be a good predictor of employee productivity. as the term is used in organizational behavior? A: capacity 4. You are the new human resources manager for a design and manufacturing firm.When Ms. After looking into the situation more. she is performing the ________ function of management.

A: organizational commitment 4. A: False 1. II or III . Such an opinion constitutes the ________ component of an attitude. 2. the best predictor of turnover is ________. Vera seeks out new authors who she considers promising. In the past two years she has found a number of new writers whose work she thought was exceptional. A: False 9. Stamina. Of the following. The following are possible actions that an individual may take if they behave in a way that is inconsistent with an attitude that they hold: I: change the behavior II: change the attitude III: rationalize the behavior IV: ignore the inconstancy Which of these actions are the most likely to be taken? A: One of I. She is extremely frustrated. rather than the quality of her writers' work. A: True 7. A: True 8. The belief that "violence is wrong" is a evaluative statement. Ability is the assessment of what one will do. A: cognitive 3. none of the authors she worked with were chosen for publication. and immersed herself in the task of helping them shape their manuscripts for submission to her managers for publishing. and strength are dimensions of physical ability. Vera believes that the decision not to publish these authors was based on personal rivalries within management. A: True Employee performance is enhanced when there is a high ability-job fit.6. dreads coming into work each morning and is seriously thinking of resigning. dexterity. Tenure and satisfaction are negatively related. Tenure is negatively related to turnover. In her work in the publishing industry. Although she was extremely proud of the results. How can Vera's job attitudes best be described? A: low job satisfaction and high job involvement.

Which of the following is true regarding the relationship between satisfaction and absenteeism? A: There is a consistent negative relationship between the two.5. Loyalty is a passive and constructive response to dissatisfaction. Clare is an upper level manager at a large American company. Cognitive dissonance explains the linkage between attitudes and behavior. Which of the following is not an argument that supports the existence of emotional intelligence? A: EI is practically indistinguishable from the established concepts of intelligence and personality 3. "It is suggested that with a weakening of the loyalty of employers to employees (and vice-versa) in today's workplace. Why is such a display unusual in the workplace? A: displays of negative emotions are usually unacceptable in most American organizations ." A: occupational 6. Attitudes are evaluative statements. The intent to act in a certain way is the affective component of an attitude. A: False 1. she shows her impatience in open displays of anger. A: True 9. A: True 8. A: True 10. Which of the following statements is generally accepted by experts? A: moods and emotions can mutually influence one another 2. When her personal assistant is not prompt in performing his duties. 7. What does the case of Phineas Gage serve to illustrate? A: the importance of emotions on reasoning 4. organizational commitment may be replaced with ________ commitment.

Which of the following statements about the determinants of personality is true? A: Personality appears to be a result of both hereditary and environmental factors. Good or bad moods can make you more emotional in response to an event. Things that wouldn't provoke any significant emotional response in the average person often send him into fits of happiness. Values are important to organizational behavior because they ________. doing work that most people find extremely unpleasant. 2. Ben has a high level of which of the following? A: affect intensity 6. A: True 9. A: False 10.5. A: True 1. What is the difference between terminal and instrumental values. group members are more positive. and as a result the members cooperate more. Such a finding could most likely be explained by which of the following? A: positivity offset 7. Ben is very prone to experiencing emotions in a much stronger manner than most other people. 4. A: True 8. What is the major problem with the Meyers-Briggs Type Indicator as a measure of personality? A: it forces a person to be categorized as either one type or another . or depression. as proposed by Rokeach? A: Terminal values are the goals that a person would like to achieve during his or her lifetime. A researcher finds that people who work in a fish processing plant. A: lay the foundation for the understanding of attitudes and motivation 3. while the instrumental values are the preferable modes of behavior in achieving these values. All cultures tend to agree on the interpretation given to emotions. One clear application of EI is in screening candidates for positions that require a great deal of social interaction. Research indicates that when leaders are in good moods. still have a positive mood about 60 percent of the time. anger.

People with Type A personalities tend to be creative. You are on a team with two individuals who are "difficult. A: True 10. A: False 9. moderated by environmental conditions." The work has been divided among the three of you and each time your team meets. Janet is convinced that Jim's lack of progress is because he is inherently lazy and not because of some overwhelming problem with the project itself. A: self-serving bias . A: False 1. A: False 8. Shortcuts in judging others include all of the following except ________. Which of the following is not included in the Big Five model? A: intuitiveness 7. What might you use to try to understand Janet and Jim's behavior? A: attribution theory 2. Personality is part of the way in which an individual reacts to and interacts with others. Janet and Jim disagree about the progress of the team project. Janet keeps emotional distance from her coworkers and believes that the ends can justify the means. What is the segment in the three-component model of creativity that turns creative potential into actual creative ideas? A: intrinsic task motivation 3. Janet would rate high in Machiavellianism. The time at which an object or event is seen is an example of what type of factor influencing the perceptual process? A: situation 4. The truth seems to be that Janet is not doing her part of the work. An adult's personality is proven to be made up of both hereditary and situational factors.5. What is the term used for the degree to which people like or dislike themselves? A: Self-esteem 6.

However she has found her supervisor has not responded to the extra effort she puts in. 3.5. A: False 7. A: False 10. A: False 1. increases motivation. Individuals involved in the same situation will usually perceive that situation similarly. The strengths of job rotation are that it eliminates boredom." This is an example of the availability bias. A: True 6. Helen is an office worker who processes health insurance forms. but in the months after that improved considerably. Initially she was criticized by her supervisor for sloppy work. A focus on utilitarianism as an ethical decision criterion promotes efficiency and productivity as well as a focus on the rights of individuals. A: False 5. and increases productivity. Which of the following motivation concepts clearly has an American bias? A: need for achievement 2. Helen will most likely . She has worked at her present job for three years. Which of the following is a not a criticism of the two-factor theory? A: The system used by raters is too rigid and not open to interpretation. A satisficing solution is satisfactory but not sufficient. A: False 8. giving her no praise and no financial reward. The judgment of the evaluator plays an important role in subjective criteria used in performance evaluations. Now she consistently processes her forms without errors and above quota. What is the term used for an individual's personal evaluation of their ability to perform? A: self-efficacy 4. A: False 9. The intuitive decision-making model assumes the problem is clear and unambiguous. Jackson continues to put money into car repair even though he knows the car is a "lemon.

Which employee would probably be best to leave in charge while you are on vacation? A: Sarah 9. Your supervisor has heard that employee involvement is important and you have been instructed to research various methods of employee involvement. Which of the following is not a warning you should give him about this approach? A: it will provide intrinsic rewards for employees 8. Her supervisor regularly compliments her and she has been chosen employee of the month twice this year. Allied General Hospital employs many individuals and has decided to try to increase motivation through job redesign and flexible scheduling. but she loves her job. Sarah scored high in the need for power and low in the need for affiliation. Your supervisor proposes that participative management will solve your productivity. Laura only makes minimum wage. It be difficult to initiate job redesign and flexible scheduling for operating room nurses. She starts taking long breaks and generally wasting time. Gloria thinks that she is paid less than other workers in her division and feels extremely resentful. You have identified that Joe scores high in the need for achievement. Doug scores low in both need for power and need for affiliation. You manage a department of five employees. You are supposed to help assist in the analysis of the probable effects of each of the programs being considered. Which of the following is not a reason why this is the case? A: they are highly paid 7. You have been hired as a consultant to help them design and implement the programs. A: True .perceive that there is a problem in which of the following relationships? A: performance-reward 6. motivation and job performance problems. and Tim scores high in the need for affiliation. Mary scores high in the need for power. Her actions were a result of her perceiving what kind of injustice? A: Distributive 10. The achievement need can be stimulated through training. Which of the following is Laura's attitude most likely a function of? A: recognition 11.

A: False 13. According to goal-setting theory. reduces absenteeism. The overall evidence on job enrichment generally shows that it increases satisfaction. suggesting that intrinsic job factors motivate. A: True 17. and persistence of effort toward attaining a goal. A: True 15. Leadership is the processes that accounts for an individual's intensity. A: False 18. A drive to succeed would be described by McClelland as a need for achievement. direction. A: True 20. a generalized goal will produce a high level of output. A: False . if perceived outcomes and inputs are not balanced. Research shows that contemporary theories of motivation are generally more valid than the early theories of motivation. It is possible for an employee to perceive injustice even if the amount and allocation of rewards among individuals is perceived as fair. and reduces turnover costs. A: True 14. an individual will make certain adjustments to correct imbalance.12. Maslow proposed a two-factor theory. whereas extrinsic factors only maintain and placate employees. A: True 19. A: False 16. Evidence gathered about the cognitive evaluation theory leads us to believe that extrinsic and intrinsic rewards are independent. In equity theory.