Salem Steel Plant

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5f0d91d30743d308c1ea39b5ef5d25142af596d5aaaf4a935f930faae17fe81a87fe09a7ff00c898
767e18f0de9d3c575a7f87b43b1bab7492382e6cf49b0b59e18e51895229a0b749234907122a32ab
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cb08c6115b4611518af9249757f785145148a0a28a2800a28a2800a28a2800a28a2800a28a2800a2
8a2800a28a2800a28a2803ffd9}}}}}\pard\sb0\sl-240{\bkmkstart Pg1}{\bkmkend Pg1}\pa
r\pard\ql \li2927\sb0\sl-322\slmult0 \par\pard\ql\li2927\sb0\sl-322\slmult0 \par
\pard\ql\li2927\sb0\sl-322\slmult0 \par\pard\ql\li2927\sb0\sl-322\slmult0 \par\p
ard\ql\li2927\sb0\sl-322\slmult0 \par\pard\ql\li2927\sb0\sl-322\slmult0 \par\par
d\ql\li2927\sb0\sl-322\slmult0 \par\pard\ql\li2927\sb0\sl-322\slmult0 \par\pard\
ql\li2927\sb0\sl-322\slmult0 \par\pard\ql\li2927\sb0\sl-322\slmult0 \par\pard\ql
\li2927\sb0\sl-322\slmult0 \par\pard\ql\li2927\sb172\sl-322\slmult0 \up0 \expndt
w-4\charscalex100 \ul0\nosupersub\cf1\f2\fs28 A STUDY OF LABOUR WELFARE MEASURES
AT SAIL \par\pard\ql \li4950\sb18\sl-322\slmult0 \up0 \expndtw-4\charscalex100
- SALEM STEEL PLANT \par\pard\ql \li6407\sb0\sl-276\slmult0 \par\pard\ql\li6407\
sb120\sl-276\slmult0 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf2\f3\fs24 B
y \par\pard\ql \li5887\sb0\sl-322\slmult0 \par\pard\ql\li5887\sb244\sl-322\slmul
t0 \up0 \expndtw-4\charscalex100 \ul0\nosupersub\cf3\f4\fs28 K.NITHYA \par\pard\
ql \li5260\sb156\sl-276\slmult0 \up0 \expndtw-6\charscalex100 \ul0\nosupersub\cf
4\f5\fs24 Reg. No. 71103631027 \par\pard\ql \li6447\sb0\sl-276\slmult0 \par\pa
rd\ql\li6447\sb0\sl-276\slmult0 \par\pard\ql\li6447\sb132\sl-276\slmult0 \up0 \e
xpndtw-3\charscalex100 \ul0\nosupersub\cf2\f3\fs24 of \par\pard\ql \li4253\sb146
\sl-322\slmult0 \up0 \expndtw-4\charscalex100 \ul0\nosupersub\cf3\f4\fs28 KONGU
ENGINEERING COLLEGE, \par\pard\ql \li5039\sb1\sl-271\slmult0 \up0 \expndtw-1\cha
rscalex100 \ul0\nosupersub\cf2\f3\fs24 Perundurai, Erode - 638 052. \par\pard\ql
\li5327\sb0\sl-276\slmult0 \par\pard\ql\li5327\sb0\sl-276\slmult0 \par\pard\ql\
li5327\sb273\sl-276\slmult0 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5
\fs24 A PROJECT REPORT \par\pard\ql \li5674\sb0\sl-276\slmult0 \par\pard\ql\li56
74\sb8\sl-276\slmult0 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf2\f3\fs24
Submitted to the \par\pard\ql \li3850\sb266\sl-322\slmult0 \up0 \expndtw-4\chars
calex100 \ul0\nosupersub\cf3\f4\fs28 FACULTY OF MANAGEMENT SCIENCES \par\pard\ql
li4468\sb0\sl-280\slmult0 \par\pard\ql\li4468\ri3444\sb273\sl-280\slmult0\tx5096
\up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf5\f6\fs24 In partial fulfillmen
t of the requirements \line\tab \up0 \expndtw-3\charscalex100 for the award of t
he degree \par\pard\ql \li6435\sb1\sl-255\slmult0 \up0 \expndtw-3\charscalex100
of \par\pard\ql \li3677\sb0\sl-322\slmult0 \par\pard\ql\li3677\sb0\sl-322\slmult
0 \par\pard\ql\li3677\sb206\sl-322\slmult0 \up0 \expndtw-4\charscalex100 \ul0\no
supersub\cf3\f4\fs28 MASTER OF BUSINESS ADMINISTRATION \par\pard\ql \li5887\sb27
6\sl-276\slmult0 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 JUNE2005 \par\pard\sect\sectd\fs24\paperw12240\paperh15840\pard\sb0\sl-240{\bkmksta
rt Pg2}{\bkmkend Pg2}\par\pard\ql \li5093\sb0\sl-276\slmult0 \par\pard\ql\li5093
\sb0\sl-276\slmult0 \par\pard\ql\li5093\sb0\sl-276\slmult0 \par\pard\ql\li5093\s
b0\sl-276\slmult0 \par\pard\ql\li5093\sb0\sl-276\slmult0 \par\pard\ql\li5093\sb0
\sl-276\slmult0 \par\pard\ql\li5093\sb0\sl-276\slmult0 \par\pard\ql\li5093\sb80\
sl-276\slmult0 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 BONAFID
E CERTIFICATE \par\pard\qj \li2548\sb0\sl-553\slmult0 \par\pard\qj\li2548\ri933\
sb463\sl-553\slmult0\fi1615 \up0 \expndtw-2\charscalex100 \ul0\nosupersub\cf2\f3
\fs24 Certified that this project report entitled \ul0\nosupersub\cf4\f5\fs24 \u
8220?A STUDY OF LABOUR \line \up0 \expndtw0\charscalex100 WELFARE MEASURES at SA
IL - Salem Steel Plant, Salem\u8221?\ul0\nosupersub\cf2\f3\fs24 is the bonafide
\line \up0 \expndtw-2\charscalex100 work of \ul0\nosupersub\cf4\f5\fs24 Ms.K.
NITHYA \ul0\nosupersub\cf2\f3\fs24 who carried out the research under my
supervision. \line \up0 \expndtw-1\charscalex100 Certified further, that to the
best of my knowledge the work reported herein does \line \up0 \expndtw0\charsca
lex102 not form part of any other project report or dissertation on the basis of
which a \line \up0 \expndtw0\charscalex107 degree or award was conferred on an
earlier occasion on this or any other \line \up0 \expndtw-3\charscalex100 candid
ate. \par\pard\li2587\sb0\sl-276\slmult0\par\pard\li2587\sb0\sl-276\slmult0\par\
pard\li2587\sb0\sl-276\slmult0\par\pard\li2587\sb0\sl-276\slmult0\par\pard\li258
7\sb0\sl-276\slmult0\par\pard\li2587\sb190\sl-276\slmult0\fi500\tx7904 \up0 \exp
ndtw-3\charscalex100 \ul0\nosupersub\cf6\f7\fs24 SUPERVISOR\tab \up0 \expndtw-3\
charscalex100 DIRECTOR\par\pard\li2587\sb0\sl-276\slmult0\par\pard\li2587\sb0\sl
-276\slmult0\par\pard\li2587\sb0\sl-276\slmult0\par\pard\li2587\sb276\sl-276\slm
ult0\fi999 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 Viva-voce h
eld on _________________\par\pard\li2587\sb0\sl-276\slmult0\par\pard\li2587\sb0\
sl-276\slmult0\par\pard\li2587\sb0\sl-276\slmult0\par\pard\li2587\sb0\sl-276\slm
ult0\par\pard\li2587\sb276\sl-276\slmult0\fi0\tx7466 \up0 \expndtw-3\charscalex1
00 INTERNAL EXAMINER\tab \up0 \expndtw-3\charscalex100 EXTERNAL EXAMINER
{\shp {\*\shpinst\shpleft3066\shptop8890\shpright4562\shpbottom8890\shpfhdr0\shp
bxpage\shpbypage\shpwr3\shpwrk0\shpfblwtxt1\shpz190\shplid0{\sp{\sn shapeType}{\
sv 20}}{\sp{\sn fBehindDocument}{\sv 1}}{\sp{\sn lineColor}{\sv 0}}{\sp{\sn line
Width}{\sv 12026}}
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sv 20}}{\sp{\sn fBehindDocument}{\sv 1}}{\sp{\sn lineColor}{\sv 0}}{\sp{\sn line
Width}{\sv 12026}}
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{\shp {\*\shpinst\shpleft2546\shptop11915\shpright5164\shpbottom11915\shpfhdr0\s
hpbxpage\shpbypage\shpwr3\shpwrk0\shpfblwtxt1\shpz209\shplid2{\sp{\sn shapeType}
{\sv 20}}{\sp{\sn fBehindDocument}{\sv 1}}{\sp{\sn lineColor}{\sv 0}}{\sp{\sn li
neWidth}{\sv 12026}}
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{\shp {\*\shpinst\shpleft7407\shptop11915\shpright10025\shpbottom11915\shpfhdr0\
shpbxpage\shpbypage\shpwr3\shpwrk0\shpfblwtxt1\shpz218\shplid3{\sp{\sn shapeType
}{\sv 20}}{\sp{\sn fBehindDocument}{\sv 1}}{\sp{\sn lineColor}{\sv 0}}{\sp{\sn l
ineWidth}{\sv 12026}}
}}\par\pard\sect\sectd\fs24\paperw12240\paperh15840\pard\sb0\sl-240{\bkmkstart P
g3}{\bkmkend Pg3}\par\pard\ql \li5887\sb0\sl-276\slmult0 \par\pard\ql\li5887\sb0
\sl-276\slmult0 \par\pard\ql\li5887\sb0\sl-276\slmult0 \par\pard\ql\li5887\sb0\s
l-276\slmult0 \par\pard\ql\li5887\sb0\sl-276\slmult0 \par\pard\ql\li5887\sb0\sl276\slmult0 \par\pard\ql\li5887\sb0\sl-276\slmult0 \par\pard\ql\li5887\sb80\sl-2
76\slmult0 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 ABSTRACT \p
ar\pard\qj \li2548\sb0\sl-420\slmult0 \par\pard\qj\li2548\sb0\sl-420\slmult0 \pa
r\pard\qj\li2548\sb0\sl-420\slmult0 \par\pard\qj\li2548\ri884\sb6\sl-420\slmult0
\fi561 \up0 \expndtw0\charscalex102 \ul0\nosupersub\cf2\f3\fs24 In this projec
t, an attempt has been made to study of the Welfare \up0 \expndtw-4\ch
arscalex100 Measures available at SAIL Salem Steel Plant (SSP). \par\pard\ql \
li2707\ri1177\sb406\sl-413\slmult0\fi720 \up0 \expndtw-3\charscalex100 The facto
ries Act, 1948 lays stress on improved working conditions for \up0 \expndtw-2\ch
arscalex100 the workers employed in recognized industries. This Act implies prov
iding \up0 \expndtw-2\charscalex100 better working conditions, such as proper li
ghting, heat control, cleanliness, \up0 \expndtw-3\charscalex100 low noise level
, toilet and drinking facilities, etc., \par\pard\ql \li2707\sb0\sl-412\slmult0
\par\pard\ql\li2707\ri1083\sb16\sl-412\slmult0\fi720 \up0 \expndtw-3\charscalex1
00 In SSP Welfare measures like Canteen, Education, Medical, Service \up0 \expnd
tw-2\charscalex100 dress, Township, Monet, Motivational Scheme like incentive sc
heme for Non \up0 \expndtw-3\charscalex100 executives scheme, and executives sch
eme, Market Executive Reward \line \up0 \expndtw-3\charscalex100 scheme, Nehru a
ward, Jawahar award, good work scheme, Suggestion \line \up0 \expndtw-2\charscal
ex100 scheme, Incentive for higher studies. SSP also provide Advances like Festi
val \up0 \expndtw-3\charscalex100 Advance, Vehicle advance and House building ad
vance etc., \par\pard\ql \li2707\sb0\sl-412\slmult0 \par\pard\ql\li2707\ri1110\s
b16\sl-412\slmult0\fi720 \up0 \expndtw-3\charscalex100 In order to study the obj
ective, the data have been collected through \up0 \expndtw-2\charscalex100 Prima
ry survey by administrating a detailed questionnaire to section of the \up0 \exp
ndtw-3\charscalex100 employees selected at random. The sample size is 300 and is
collected \line \up0 \expndtw-2\charscalex100 randomly. The simple percentage a
nalysis is used to know the satisfaction \up0 \expndtw-2\charscalex100 level of
the employees regarding welfare measures. It is observed that overall \up0 \expn
dtw-3\charscalex100 the workers are satisfied with the facilities. \par\pard\qj
\li2548\sb0\sl-410\slmult0 \par\pard\qj\li2548\ri946\sb20\sl-410\slmult0\fi561 \
up0 \expndtw-2\charscalex100 Suggestions were made based on the findings. The ex

isting facilities such \up0 \expndtw-1\charscalex100 as First aid, Night dut
y allowances, Restroom, Funeral expenses can be \up0 \expndtw-2\charscalex
100 improved for further satisfaction of workers\ul0\nosupersub\cf7\f8\fs24 . \p
ar\pard\sect\sectd\fs24\paperw12240\paperh15840\pard\sb0\sl-240{\bkmkstart Pg4}{
\bkmkend Pg4}\par\pard\ql \li5347\sb0\sl-276\slmult0 \par\pard\ql\li5347\sb0\sl276\slmult0 \par\pard\ql\li5347\sb0\sl-276\slmult0 \par\pard\ql\li5347\sb0\sl-27
6\slmult0 \par\pard\ql\li5347\sb0\sl-276\slmult0 \par\pard\ql\li5347\sb92\sl-276
\slmult0 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 ACKNOWLEDGEME
NT \par\pard\qj \li2548\sb0\sl-550\slmult0 \par\pard\qj\li2548\ri938\sb468\sl-55
0\slmult0\fi561 \up0 \expndtw0\charscalex102 \ul0\nosupersub\cf2\f3\fs24 I expr
ess my gratitude and sincere thanks to \ul0\nosupersub\cf4\f5\fs24 Mr.S.
Murugan Asst \up0 \expndtw-3\charscalex100 Manager \up0 \expndtw0\charscalex10
1 (HRD & ADMIN),\ul0\nosupersub\cf2\f3\fs24 SSP for having given me an opportun
ity to do the \up0 \expndtw0\charscalex102 project work in this organization. \p
ar\pard\qj \li2548\ri938\sb550\sl-550\slmult0\fi561 \up0 \expndtw0\charscalex107
My honest efforts are directed towards expressing my thanks to \up0 \e
xpndtw0\charscalex100 \ul0\nosupersub\cf4\f5\fs24 Mr.P.SUNDER SINGH, Dy Chief
Personnel Manager\ul0\nosupersub\cf2\f3\fs24 for giving valuable \up0 \ex
pndtw0\charscalex100 guidance and vital information at different stages of this
project work. \par\pard\qj \li2548\sb0\sl-550\slmult0 \par\pard\qj\li2548\ri940\
sb20\sl-550\slmult0\fi561 \up0 \expndtw0\charscalex100 I express my sincere than
ks to the principal \ul0\nosupersub\cf4\f5\fs24 Dr.A.M.Natrajan, Ph.D., \ul0\nos
upersub\cf2\f3\fs24 and \line \up0 \expndtw-1\charscalex100 \ul0\nosupersub\cf4\
f5\fs24 Mr. P. Suresh Kumar M.sc., M.B.A \ul0\nosupersub\cf2\f3\fs24 Direc
tor, Department of Management \line \up0 \expndtw-1\charscalex100 Studies for
giving this opportunity to know the real experience from this project. \par\par
d\qj \li2548\ri943\sb548\sl-553\slmult0\fi561 \up0 \expndtw-2\charscalex100 I w
ish to express my hearty thanks to \ul0\nosupersub\cf4\f5\fs24 Mr. R. S
omasundaram, M.E., \line \up0 \expndtw-1\charscalex100 PGDFPM, PGDM \ul0\nosupe
rsub\cf2\f3\fs24 Guide. Faculty of management studies for his valuable advice \l
ine \up0 \expndtw0\charscalex100 and guidance to carryout the project work succe
ssfully this unstained attention \line \up0 \expndtw0\charscalex100 and meticulo
us guidance at all stages of my project will be ever remembered. \par\pard\qj \l
i2707\ri1337\sb542\sl-560\slmult0\fi720 \up0 \expndtw-3\charscalex100 Finally, I
would like to profoundly thank to my parents and my friends \up0 \expndtw-3\cha
rscalex100 who helped me to complete this project successfully. \par\pard\sect\s
ectd\fs24\paperw12240\paperh15840\pard\sb0\sl-240{\bkmkstart Pg5}{\bkmkend Pg5}\
par\pard\ql \li5455\sb0\sl-276\slmult0 \par\pard\ql\li5455\sb0\sl-276\slmult0 \p
ar\pard\ql\li5455\sb0\sl-276\slmult0 \par\pard\ql\li5455\sb0\sl-276\slmult0 \par
\pard\ql\li5455\sb0\sl-276\slmult0 \par\pard\ql\li5455\sb92\sl-276\slmult0 \up0
\expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 CONTENTS \par\pard\qj \li11
060\sb0\sl-420\slmult0 \par\pard\qj\li11060\ri842\sb146\sl-420\slmult0 \up0 \exp
ndtw-3\charscalex100 T \line \up0 \expndtw-3\charscalex100 I \par\pard\qj \li110
60\ri828\sb9\sl-410\slmult0 \up0 \expndtw-3\charscalex100 T \line \up0 \expndtw3\charscalex100 L \line \up0 \expndtw-3\charscalex100 E \par\pard\qj \li11060\ri
802\sb408\sl-413\slmult0 \up0 \expndtw-3\charscalex100 P \line \up0 \expndtw-3\c
harscalex100 A \line \up0 \expndtw-3\charscalex100 G \line \up0 \expndtw-3\chars
calex100 E \par\pard\qj \li11060\sb0\sl-420\slmult0 \par\pard\qj\li11060\ri802\s
b2\sl-420\slmult0 \up0 \expndtw-3\charscalex100 N \line \up0 \expndtw-3\charscal
ex100 O \par\pard\li2707\sb113\sl-276\slmult0\fi2878\tx9926 \up0 \expndtw-4\char
scalex100 Abstract\tab \up0 \expndtw-4\charscalex100 \ul0\nosupersub\cf2\f3\fs24
iii\par\pard\li2707\sb137\sl-276\slmult0\fi2491\tx9926 \up0 \expndtw-4\charscal
ex100 \ul0\nosupersub\cf4\f5\fs24 LIST OF TABLES\tab \up0 \expndtw-4\charscalex1
00 \ul0\nosupersub\cf2\f3\fs24 vii\par\pard\li2707\sb139\sl-276\slmult0\fi2478\t
x9926 \up0 \expndtw-4\charscalex100 \ul0\nosupersub\cf4\f5\fs24 LIST OF FIGURES\
tab \up0 \expndtw-4\charscalex100 \ul0\nosupersub\cf2\f3\fs24 viii\par\pard\li27
07\sb137\sl-276\slmult0\fi0\tx4787 \up0 \expndtw-4\charscalex100 \ul0\nosupersub
\cf4\f5\fs24 CHAPTER 1\tab \up0 \expndtw-4\charscalex100 INTRODUCTION\par\pard\l
i2707\sb139\sl-276\slmult0\fi720\tx4788\tx9926 \up0 \expndtw-4\charscalex100 1.1
\tab \up0 \expndtw-4\charscalex100 \ul0\nosupersub\cf2\f3\fs24 The Steel Industr

y in India\tab \up0 \expndtw-4\charscalex100 1\par\pard\li2707\sb138\sl-276\slmu
lt0\fi720\tx4855\tx9926 \up0 \expndtw-4\charscalex100 \ul0\nosupersub\cf4\f5\fs2
4 1.2\tab \up0 \expndtw-4\charscalex100 \ul0\nosupersub\cf2\f3\fs24 Steel Author
ity of India limited\tab \up0 \expndtw-4\charscalex100 3\par\pard\li2707\sb138\s
l-276\slmult0\fi720\tx4855\tx9926 \up0 \expndtw-4\charscalex100 \ul0\nosupersub\
cf4\f5\fs24 1.3\tab \up0 \expndtw-4\charscalex100 \ul0\nosupersub\cf2\f3\fs24 Sa
lem Steel Plant\tab \up0 \expndtw-4\charscalex100 6\par\pard\li2707\sb137\sl-276
\slmult0\fi720\tx4855\tx9926 \up0 \expndtw-4\charscalex100 \ul0\nosupersub\cf4\f
5\fs24 1.4\tab \up0 \expndtw-4\charscalex100 \ul0\nosupersub\cf2\f3\fs24 Scope o
f Welfare Measures\tab \up0 \expndtw-4\charscalex100 10\par\pard\li2707\sb138\sl
-276\slmult0\fi720\tx4855\tx9926 \up0 \expndtw-4\charscalex100 \ul0\nosupersub\c
f4\f5\fs24 1.5\tab \up0 \expndtw-4\charscalex100 \ul0\nosupersub\cf2\f3\fs24 Dut
ies of Welfare Officer\tab \up0 \expndtw-4\charscalex100 20\par\pard\li2707\sb13
9\sl-276\slmult0\fi0\tx4855 \up0 \expndtw-4\charscalex100 \ul0\nosupersub\cf4\f5
\fs24 CHAPTER 2\tab \up0 \expndtw-4\charscalex100 OBJECTIVES OF THE STUDY\par\pa
rd\li2707\sb138\sl-276\slmult0\fi720\tx4855\tx9926 \up0 \expndtw-4\charscalex100
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g8}{\bkmkend Pg8}\par\pard\ql \li5867\sb0\sl-276\slmult0 \par\pard\ql\li5867\sb0
l-276\slmult0 \par\pard\ql\li5867\sb0\sl-276\slmult0 \par\pard\ql\li5867\sb0\sl276\slmult0 \par\pard\ql\li5867\sb96\sl-276\slmult0 \up0 \expndtw-3\charscalex10
0 \ul0\nosupersub\cf4\f5\fs24 CHAPTER 1 \par\pard\ql \li5827\sb0\sl-276\slmult0
\par\pard\ql\li5827\sb268\sl-276\slmult0 \up0 \expndtw-3\charscalex100 INTRODUCT
ION \par\pard\qj \li2446\sb0\sl-413\slmult0 \par\pard\qj\li2446\sb0\sl-413\slmul
t0 \par\pard\qj\li2446\ri943\sb165\sl-413\slmult0\fi676 \up0 \expndtw0\charscale
x100 \ul0\nosupersub\cf2\f3\fs24 Under this chapter the significance of st
eel industry in India will be \up0 \expndtw0\charscalex100 discussed with S
alem Steel plant as an example wherein the Welfare Measures \up0 \expndtw0\chars
calex108 offered by the industry to its employees will be studied and analyzed i
n the \up0 \expndtw-3\charscalex100 following chapters. \par\pard\ql \li1988\sb0
l-276\slmult0 \par\pard\ql\li1988\sb113\sl-276\slmult0 \up0 \expndtw-3\charscale
x100 \ul0\nosupersub\cf4\f5\fs24 1.1 THE STEEL INDUSTRY IN INDIA \par\pard\li19
88\sb0\sl-276\slmult0\par\pard\li1988\sb13\sl-276\slmult0\fi0\tx2707 \up0 \expnd
tw-3\charscalex100 1.1.1\tab \up0 \expndtw-3\charscalex100 Steel\par\pard\qj \li
2528\sb0\sl-415\slmult0 \par\pard\qj\li2528\ri941\sb10\sl-415\slmult0\fi691 \up0
\expndtw0\charscalex104 \ul0\nosupersub\cf2\f3\fs24 Steel is circular for the d
evelopment of any modern economy and it is \up0 \expndtw0\charscalex105 consider
ed to be the backbone of human civilization. The level of per capita \up0 \expnd
tw0\charscalex108 consumption of steel is treated as an important index of the l
evel of socio\up0 \expndtw0\charscalex105 economic development and living standa
rds of people in any country. It is a \up0 \expndtw-1\charscalex100 product of l
arge and technologically complex industry having strong forward and \up0 \expndt
w0\charscalex102 backward linkages in terms of material flows and income generat
ion. Deposits \up0 \expndtw0\charscalex103 the fact steel products are susceptib
le to corrosion and have a relatively high \up0 \expndtw0\charscalex100 strength
to weight ratio, alternative materials have not been able to make many \up0 \ex
pndtw-1\charscalex100 inroads into its domain. \par\pard\qj \li2528\sb0\sl-413\s
lmult0 \par\pard\qj\li2528\sb0\sl-413\slmult0 \par\pard\qj\li2528\ri943\sb141\sl
-413\slmult0\fi539 \up0 \expndtw0\charscalex105 The steel industry in India symb
olizes the general changes of a radical \line \up0 \expndtw0\charscalex100 natur
e, which have swept across the economic scene of the country during the \line \u
p0 \expndtw0\charscalex102 current decade. Latest technologies have been adopted
and the outputs have \line \up0 \expndtw0\charscalex102 increased. The industry
has moved up in the value chain and exports have risen \par\pard\sect\sectd\fs2
4\paperw12240\paperh15840\pard\sb0\sl-240{\bkmkstart Pg9}{\bkmkend Pg9}\par\pard

\qj \li2528\sb0\sl-413\slmult0 \par\pard\qj\li2528\sb0\sl-413\slmult0 \par\pard\
qj\li2528\sb0\sl-413\slmult0 \par\pard\qj\li2528\ri945\sb120\sl-413\slmult0 \up0
\expndtw0\charscalex104 \ul0\nosupersub\cf2\f3\fs24 consequent to a greater int
egration with the global economy. The challenges \up0 \expndtw0\charscalex106 th
at confront Indian steel industry in the age of globalization are complex in \up
0 \expndtw-1\charscalex100 nature following the right strategy may help India to
perform better in all areas in \up0 \expndtw-2\charscalex100 a competitive worl
d. \par\pard\ql \li1988\sb0\sl-276\slmult0 \par\pard\ql\li1988\sb0\sl-276\slmult
0 \par\pard\ql\li1988\sb0\sl-276\slmult0 \par\pard\ql\li1988\sb113\sl-276\slmult
0 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 1.1.2. Steel Produce
rs \par\pard\qj \li2528\sb0\sl-416\slmult0 \par\pard\qj\li2528\ri941\sb13\sl-416
\slmult0\fi539 \up0 \expndtw0\charscalex105 \ul0\nosupersub\cf2\f3\fs24 There ar
e mainly two types of steel producers, primary and secondary \line \up0 \expndtw
-1\charscalex100 producers. These two strategic groups together uses a mix of te
chnologies, with \line \up0 \expndtw0\charscalex104 much lesser degree of backwa
rd integration and hold around 705 of the mild \line \up0 \expndtw0\charscalex10
0 steel capacity in the Indian steel industry. The third groups of tertiary prod
ucers \line \up0 \expndtw0\charscalex100 were the mini-steel plants, using elect
ric, arc of induction furnaces and are very \line \up0 \expndtw-1\charscalex100
small in size. \par\pard\ql \li1988\sb0\sl-276\slmult0 \par\pard\ql\li1988\sb0\s
l-276\slmult0 \par\pard\ql\li1988\sb0\sl-276\slmult0 \par\pard\ql\li1988\sb112\s
l-276\slmult0 \up0 \expndtw-1\charscalex100 \ul0\nosupersub\cf4\f5\fs24 1.1.3. E
xport of Steel in India \par\pard\qj \li2528\sb0\sl-415\slmult0 \par\pard\qj\li2
528\ri939\sb15\sl-415\slmult0\fi539 \up0 \expndtw0\charscalex103 \ul0\nosupersub
\cf2\f3\fs24 Exports in the first 5 years were mainly due to recession in the do
mestic \line \up0 \expndtw0\charscalex100 iron and steel market. Once domestic d
emand revived, exports declined. India \line \up0 \expndtw0\charscalex103 once a
gain started exporting steel only in 1975 touching a figure of 1 million \line
\up0 \expndtw0\charscalex103 tones of pig iron and 1.4 million tones of steel i
n 1976-77. Thereafter, exports \line \up0 \expndtw0\charscalex103 again declined
to pick up only in 1991-92. When the main producers exported \par\pard\qj \li25
28\ri953\sb1\sl-420\slmult0 \up0 \expndtw-1\charscalex100 3.87 lakh tones which
rose to 2.79 million tones in 1995-96 and 3.3 million tones \up0 \expndtw-2\char
scalex100 in 2001-02. \par\pard\qj \li2528\sb0\sl-413\slmult0 \par\pard\qj\li252
8\ri940\sb413\sl-413\slmult0\fi539 \up0 \expndtw0\charscalex100 India\u8217?s m
ajor market for steel and steel items include USA, Canada, \up0 \expndt
w0\charscalex102 Indonesia, Italy, west Asia, Nepal, Taiwan, Japan, SriLanka and
Belgium. The \up0 \expndtw0\charscalex104 steel industry has to gear up to meet
domestic as Well as global competition \up0 \expndtw-3\charscalex100 terms of p
roduct range, quality, and price. \par\pard\sect\sectd\fs24\paperw12240\paperh15
840\pard\sb0\sl-240{\bkmkstart Pg10}{\bkmkend Pg10}\par\pard\ql \li2707\sb0\sl-2
\slmult0 \par\pard\ql\li2707\sb0\sl-276\slmult0 \par\pard\ql\li2707\sb0\sl-276\s
lmult0 \par\pard\ql\li2707\sb92\sl-276\slmult0 \up0 \expndtw-4\charscalex100 \ul
0\nosupersub\cf4\f5\fs24 1.2. STEEL AUTHORITY OF INDIA LIMITED \par\pard\qj \l
i2528\sb0\sl-415\slmult0 \par\pard\qj\li2528\ri940\sb155\sl-415\slmult0\fi539 \u
p0 \expndtw0\charscalex100 \ul0\nosupersub\cf2\f3\fs24 Steel Authority of India
Ltd, (SAIL), India\u8217?s largest corporate entity, with its \line \up0 \expndt
w-1\charscalex100 five integrated steel plants, three special steel plants and F
erro-alloy plant forms \line \up0 \expndtw0\charscalex100 the backbone of Indian
Steel Industry. From ordinary safety pin to sophisticated \line \up0 \expndtw0\
charscalex100 industrial applications. Steel Authority of India Ltd. (SAIL) is I
ndia\u8217?s largest and \line \up0 \expndtw0\charscalex100 one of the world\u82
17?s leading steel procedures with a turn over of 22,000 cr. \par\pard\qj \li252
8\sb0\sl-415\slmult0 \par\pard\qj\li2528\ri935\sb410\sl-415\slmult0\fi671 \up0 \
expndtw-2\charscalex100 Its Central Marketing Organization (CMO) and the
International Trade \line \up0 \expndtw0\charscalex102 Division (ITD) market wi
thin and outside India SAIL\u8217?s vast portfolio of long, flat \line \up0 \exp
ndtw-2\charscalex100 and tubular products respectively. By-products and ch
emicals are marketed \line \up0 \expndtw0\charscalex108 directly by the res

pective steel plants. SAIL\u8217?s Raw Materials division \line \up0 \expn
dtw-2\charscalex100 headquartered at KOLKATTA, manages India\u8217?s second larg
est mines network. \par\pard\qj \li2528\sb0\sl-413\slmult0 \par\pard\qj\li2528\s
b0\sl-413\slmult0 \par\pard\qj\li2528\ri941\sb1\sl-413\slmult0\fi594 \up0 \expnd
tw-2\charscalex100 SAIL is in the midst of organizational restructuring to bring
greater focus on \up0 \expndtw-1\charscalex100 its core business of making
carbon steel. Making employees aware of the \up0 \expndtw0\charscalex100
market requirements, ensuring greater involvement of plants in marketing
\up0 \expndtw0\charscalex104 initiatives, achieving cost leadership through rig
orous cost cutting drives and \up0 \expndtw0\charscalex103 rationalizing manpow
er to bring down the total number of employees to \up0 \expndtw0\charsc
alex105 competitive levels are some other facets of the strategy to ensure susta
ined \up0 \expndtw-3\charscalex100 profitability and growth. \par\pard\qj \li252
expndtw-1\charscalex100 SAIL\u8217?s ability to continuously grow in different m
arket condition reflects the \up0 \expndtw0\charscalex102 inherent strengths of
the company to manage its operations under the varying \up0 \expndtw-2\charscale
x100 and fast changing business environment over a long span of time. Its reserv
oir of \up0 \expndtw0\charscalex100 human talent and expertise supported by the
latest state-of-art the technology, \up0 \expndtw0\charscalex100 forms the stren
gth of its foundation. \par\pard\sect\sectd\fs24\paperw12240\paperh15840\pard\sb
0\sl-240{\bkmkstart Pg11}{\bkmkend Pg11}\par\pard\qj \li2528\sb0\sl-413\slmult0
\par\pard\qj\li2528\sb0\sl-413\slmult0 \par\pard\qj\li2528\sb0\sl-413\slmult0 \p
ar\pard\qj\li2528\ri940\sb120\sl-413\slmult0\fi539 \up0 \expndtw-1\charscalex100
\ul0\nosupersub\cf2\f3\fs24 In the new millennium, there is a strong focus on S
AIL\u8217?s business activities \up0 \expndtw0\charscalex100 for customer satisf
action, adopting an approach for increased synergy between \up0 \expndtw-2\chars
calex100 production capability and market needs and ensuring supply of
customized \up0 \expndtw-3\charscalex100 products with shorter lead times. \par\
pard\qj \li2528\sb0\sl-414\slmult0 \par\pard\qj\li2528\ri940\sb273\sl-414\slmult
0\fi539 \up0 \expndtw-2\charscalex100 The product mix is being continuously orie
nted to specific needs of different \up0 \expndtw0\charscalex100 market needs
of different market segments. SAIL has been progressively \up0 \expndtw0\
charscalex109 investing in technological up gradation of its plants and
facilities for \up0 \expndtw0\charscalex104 environmental protection. Informat
ion Technology will be an important tool in \up0 \expndtw-1\charscalex100 provid
ing competitive advantage in the coming years. In the new millennium, the \up0 \
expndtw-1\charscalex100 accent in SAIL is to accelerate the process of
change, adapt to emerging \up0 \expndtw0\charscalex103 competitive business e
nvironment and excel as a business organization both \up0 \expndtw-3\charscalex1
00 within and outside India. \par\pard\qj \li2528\sb0\sl-420\slmult0 \par\pard\q
j\li2528\ri939\sb402\sl-420\slmult0\fi539 \up0 \expndtw0\charscalex104 SAIL has
four integrated steel plants namely Bhilai Steel plant (BSP) in \up0 \expndtw0\
charscalex100 Chhatisgarh, Durgapur Steel Plant (DSP) in West Bengal, Rourkela S
teel Plant \up0 \expndtw-1\charscalex100 (RSP) in Orissa and Bokaro Steel Plant
(BSL) in Jharkhand. \par\pard\qj \li2528\sb0\sl-410\slmult0 \par\pard\qj\li2528\
sb0\sl-410\slmult0 \par\pard\qj\li2528\ri945\sb9\sl-410\slmult0\fi580 \up0 \expn
dtw-1\charscalex100 SAIL has three special steel plants namely Alloy Steel Plant
(ASP) in West \up0 \expndtw-2\charscalex100 Bengal, Salem Steel Plant (SSP) in
Tamil Nadu and Visvesvaraya Iron and Steel \up0 \expndtw-3\charscalex100 Plant (
VISP) in Karnataka. \par\pard\sect\sectd\fs24\paperw12240\paperh15840\pard\sb0\s
l-240{\bkmkstart Pg12}{\bkmkend Pg12}\par\pard\ql \li3982\sb0\sl-276\slmult0 \pa
r\pard\ql\li3982\sb0\sl-276\slmult0 \par\pard\ql\li3982\sb0\sl-276\slmult0 \par\
pard\ql\li3982\sb0\sl-276\slmult0 \par\pard\ql\li3982\sb0\sl-276\slmult0 \par\pa
rd\ql\li3982\sb0\sl-276\slmult0 \par\pard\ql\li3982\sb96\sl-276\slmult0 \up0 \ex
pndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 Figure 1.2.1 ORGANISATIONAL ST
RUCTURE\par\pard\sect\sectd\sbknone\cols2\colno1\colw8760\colsr160\colno2\colw31
80\colsr160\ql \li5374\sb0\sl-276\slmult0 \par\pard\ql \li5374\sb0\sl-276\slmult
0 \par\pard\ql \li5374\sb139\sl-276\slmult0 \up0 \expndtw-3\charscalex100 \ul0\n
osupersub\cf2\f3\fs24 General Manager\par\pard\ql \li6114\sb0\sl-276\slmult0 \up

0 \expndtw-3\charscalex100 (W)\par\pard\ql \li5467\sb0\sl-276\slmult0 \par\pard\
ql \li5467\sb0\sl-276\slmult0 \par\pard\ql \li5467\sb26\sl-276\slmult0 \up0 \exp
ndtw-3\charscalex100 Deputy General\par\pard\ql \li5367\sb0\sl-276\slmult0 \up0
\expndtw-3\charscalex100 Manager Projects\par\pard\ql \li5467\sb0\sl-276\slmult0
\par\pard\ql \li5467\sb252\sl-276\slmult0 \up0 \expndtw-3\charscalex100 Deputy
General\par\pard\ql \li5505\sb1\sl-275\slmult0 \up0 \expndtw-1\charscalex100 Man
ager (MM)\par\pard\ql \li5894\sb0\sl-276\slmult0 \par\pard\ql \li5894\sb253\sl-2
76\slmult0 \up0 \expndtw-3\charscalex100 Chief of\par\pard\ql \li5474\sb1\sl-275
\slmult0 \up0 \expndtw-3\charscalex100 Communication\par\pard\ql \li5374\sb0\sl276\slmult0 \par\pard\ql \li5374\sb0\sl-276\slmult0 \par\pard\ql \li5894\sb157\s
l-276\slmult0 \up0 \expndtw-3\charscalex100 Chief of\par\pard\ql \li5374\sb1\sl276\slmult0 \up0 \expndtw-3\charscalex100 Finance Manager\par\pard\ql \li1648\sb
0\sl-276\slmult0 \par\pard\ql \li1648\sb251\sl-276\slmult0\tx5462 \up0 \expndtw3\charscalex100 Executive\tab \up0 \expndtw-3\charscalex100 Additional Chief\par
\pard\ql \li1748\sb1\sl-276\slmult0\tx5429 \up0 \expndtw-3\charscalex100 Directo
r\tab \up0 \expndtw-3\charscalex100 Vigilance Officer\par\pard\ql \li5614\sb0\sl
-276\slmult0 \par\pard\ql \li5614\sb251\sl-276\slmult0 \up0 \expndtw-3\charscale
x100 Asst.General\par\pard\ql \li5834\sb1\sl-276\slmult0 \up0 \expndtw-3\charsca
lex100 Manager\par\pard\ql \li5387\sb0\sl-276\slmult0 \par\pard\ql \li5387\sb252
\sl-276\slmult0 \up0 \expndtw-3\charscalex100 Chief of Personal\par\pard\ql \li5
314\sb1\sl-275\slmult0 \up0 \expndtw-3\charscalex100 and Administration\par\pard
\column \ql \li9152\sb0\sl-276\slmult0 \par\pard\ql \li9152\sb0\sl-276\slmult0 \
par\pard\ql \li252\sb139\sl-276\slmult0 \up0 \expndtw0\charscalex100 Deputy Ge
neral\par\pard\ql \li252\sb138\sl-276\slmult0 \up0 \expndtw-3\charscalex100 Mana
ger\par\pard\qj \li9152\sb0\sl-413\slmult0 \par\pard\qj \li252\ri978\sb17\sl-413
\slmult0 \up0 \expndtw0\charscalex100 Deputy General \line \up0 \expndtw-3\cha
rscalex100 Manager Quality\par\pard\qj \li252\ri978\sb371\sl-414\slmult0 \up0 \e
xpndtw0\charscalex100 Deputy General \up0 \expndtw-3\charscalex100 Manager\par
\pard\ql \li9574\sb0\sl-276\slmult0 \par\pard\ql \li674\sb269\sl-276\slmult0 \up
0 \expndtw-3\charscalex100 Asst.General\par\pard\ql \li894\sb1\sl-275\slmult0 \u
p0 \expndtw-3\charscalex100 Manager\par\pard\ql \li288\sb2\sl-276\slmult0 \up0 \
expndtw-3\charscalex100 (Technical & Admin)\par\pard\qj \li8994\sb0\sl-276\slmul
t0 \par\pard\qj \li8994\sb0\sl-276\slmult0 \par\pard\qj \li94\ri460\sb59\sl-276\
slmult0\fi72 \up0 \expndtw-3\charscalex100 Asst.General Manager \line \up0 \expn
dtw-3\charscalex100 Computer & Information\par\pard\ql \li9414\sb0\sl-276\slmult
0 \par\pard\ql \li514\sb251\sl-276\slmult0 \up0 \expndtw-3\charscalex100 Senior
Manager\par\pard\ql \li1028\sb1\sl-276\slmult0 \up0 \expndtw-3\charscalex100 Saf
ety\par\pard\ql \li9300\sb0\sl-276\slmult0 \par\pard\ql \li9300\sb0\sl-276\slmul
t0 \par\pard\ql \li9300\sb0\sl-276\slmult0 \par\pard\ql \li400\sb60\sl-276\slmul
t0 \up0 \expndtw-3\charscalex100 Chief Personal\par\pard\ql \li714\sb1\sl-275\sl
mult0 \up0 \expndtw-3\charscalex100 Manager\par\pard\ql \li9807\sb0\sl-276\slmul
t0 \par\pard\ql \li908\sb253\sl-276\slmult0 \up0 \expndtw-3\charscalex100 Chief\
par\pard\ql \li186\sb1\sl-275\slmult0 \up0 \expndtw-2\charscalex100 (Medical & H
ealth)\par\pard\ql \li9234\sb0\sl-276\slmult0 \par\pard\ql \li334\sb73\sl-276\sl
mult0 \up0 \expndtw-3\charscalex100 Senior Manager\par\pard\ql \li20\sb1\sl-275\
slmult0 \up0 \expndtw-3\charscalex100 (Town Administration)\par\pard\ql \li9152\
sb0\sl-276\slmult0 \par\pard\ql \li252\sb73\sl-276\slmult0 \up0 \expndtw-3\chars
calex100 Manager\par\pard\ql \li252\sb137\sl-276\slmult0 \up0 \expndtw-3\charsca
lex100 (Administration)
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}}
}}
g13}{\bkmkend Pg13}\par\pard\ql \li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\s
\sl-276\slmult0 \par\pard\ql\li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb92\
sl-276\slmult0 \up0 \expndtw-5\charscalex100 \ul0\nosupersub\cf4\f5\fs24 1.3.
SALEM STEEL PLANT \par\pard\qj \li2528\sb0\sl-415\slmult0 \par\pard\qj\li2528\ri
936\sb155\sl-415\slmult0\fi610 \up0 \expndtw0\charscalex100 \ul0\nosupersub\cf2\
f3\fs24 SSP located at the hills of Kanjamalai in Salem, South India, is a spe
cial \up0 \expndtw-1\charscalex100 steels unit of steel Authority of India. Stat
e-of the art facilities for Hot rolling, cold \up0 \expndtw0\charscalex103 rolli
ng and Blanking have been established at Salem Steel through backward \up0 \expn
dtw-2\charscalex100 integration over the years, sourcing the equipment and techn
ical know-how, from \up0 \expndtw-3\charscalex100 the leaders in the respective
fields from around the world. \par\pard\qj \li2528\sb0\sl-416\slmult0 \par\pard\
qj\li2528\ri946\sb409\sl-416\slmult0\fi539 \up0 \expndtw0\charscalex103 The gove
rnment of Tamil Nadu commenced acquition of land in August \up0 \expndtw0\charsc
alex103 1970, with 43.38 acres for the project inauguration. Later, on Septembe
r 16, \up0 \expndtw0\charscalex105 1970 Smt. Indra Gandhi, Prime Minister, laid
the foundation on stone for the \up0 \expndtw0\charscalex103 Salem Plant. This
was followed by acquisition of around 3973 acres including \up0 \expndtw0\charsc
alex100 the lands at Yercard, Kuchikaradu and poolampatti, for the plant, railwa
y siding, \up0 \expndtw-1\charscalex100 and township and external water supply s
cheme. \par\pard\qj \li2528\sb0\sl-413\slmult0 \par\pard\qj\li2528\sb0\sl-413\sl
mult0 \par\pard\qj\li2528\ri936\sb1\sl-413\slmult0\fi594 \up0 \expndtw-2\charsca
lex100 Salem Steel Plant (SSP) is the youngest member of SAIL; the public sector
\line \up0 \expndtw0\charscalex103 giant becomes the visitor to the latest tech
nology and sophistication. To meet \line \up0 \expndtw0\charscalex102 the growin
g demand in 1970 the Prime Minister of India announced in the Loc \line \up0 \ex
pndtw0\charscalex102 Sabha the decision of the government to setup a steel plant
at Salem in Tamil \line \up0 \expndtw-1\charscalex100 nadu. Based on the fe
asibility report the government made an investment \line \up0 \expndtw0\ch
arscalex101 decision in \up0 \expndtw0\charscalex104 1972, to establish an
integrated special steel plant for the \line \up0 \expndtw-2\charscalex100
manufacture of stainless steel, electrical steel and special sheets and strips.
\par\pard\qj \li2528\sb0\sl-413\slmult0 \par\pard\qj\li2528\sb0\sl-413\slmult0 \
par\pard\qj\li2528\ri944\sb1\sl-413\slmult0\fi684 \up0 \expndtw-1\charscalex100
On Sep 13, 1977, the detailed project Report was approved by the \lin
e \up0 \expndtw0\charscalex102 government and sanction was accorded for implemen
tation of first stage to be \line \up0 \expndtw0\charscalex100 completed in Sep
1981. Work progressed on schedule and the Hot Rolling Mill \line \up0 \expndtw0\
charscalex100 was commissioned on March 13, 1992. SSP produced all thickness and
finishes \par\pard\sect\sectd\fs24\paperw12240\paperh15840\pard\sb0\sl-240{\bkm
kstart Pg14}{\bkmkend Pg14}\par\pard\qj \li2528\sb0\sl-410\slmult0 \par\pard\qj\
li2528\sb0\sl-410\slmult0 \par\pard\qj\li2528\sb0\sl-410\slmult0 \par\pard\qj\li
2528\ri941\sb132\sl-410\slmult0 \up0 \expndtw-1\charscalex100 \ul0\nosupersub\cf
2\f3\fs24 of its product mix during the first year of operation itself stabilizi
ng operation, the \up0 \expndtw0\charscalex100 plant is steadily building up its
capacity and achieved a break even point at the \up0 \expndtw0\charscalex100 en
d of the third year of its operations 1984-1985. \par\pard\qj \li2528\sb0\sl-414
\slmult0 \par\pard\qj\li2528\ri941\sb413\sl-414\slmult0\fi594 \up0 \expndtw0\cha
rscalex100 Salem Steel Plant (SSP) is a premier producer of international
quality \line \up0 \expndtw0\charscalex102 stainless steel in India. Commission
ed in 1981, the plant has a capacity to roll \line \up0 \expndtw0\charscalex100
186000 tones of hot rolled carbon and stainless steel sheets and coils p
er \line \up0 \expndtw0\charscalex100 annum. The plant has gone beyond its desig
ned capacity and successfully cold \line \up0 \expndtw0\charscalex100 rolled val
ue added 0.13mm thick stainless steel. SSP can also supply hot rolled \line \up0
\expndtw0\charscalex104 carbon steel in thickness of 1.5, 1.4, 1.25 mm. Its
products have become a \line \up0 \expndtw0\charscalex100 household name \u821
6?Salem Stainless\u8217? in the domestic market and are widely \line \up
0 \expndtw-1\charscalex100 exported; besides meeting the requirements of 100 per
cent export oriented units \line \up0 \expndtw-1\charscalex100 and free-trade zo
nes in India. In hot rolled special grade carbon steels, SSP has \line \up0 \exp
ndtw0\charscalex100 been recognized as a well known manufacture of boiler qualit
y steels, the plant \line \up0 \expndtw0\charscalex106 is also supplying LPG gra
de is 6240 steel in sheet form. The entire plant is \line \up0 \expndtw-2\chars
calex100 certified for the ISO: \up0 \expndtw-2\charscalex100 9001 quality
assurance and ISO: 14001 Environment \par\pard\ql \li2528\sb120\sl-276\slmul
t0 \up0 \expndtw-3\charscalex100 Management Systems. \par\pard\ql \li2519\ri3756
\sb310\sl-560\slmult0\fi8 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\f
s24 Organization Goals \line \up0 \expndtw-3\charscalex100 Mission \par\pard\qj
\li2528\ri947\sb376\sl-420\slmult0\fi539 \up0 \expndtw0\charscalex100 \ul0\nosup
ersub\cf2\f3\fs24 Sustained growth through internal generation of resources is t
he hallmark \up0 \expndtw0\charscalex100 of the corporate mission of SAIL. \par\
pard\ql \li2519\sb0\sl-276\slmult0 \par\pard\ql\li2519\sb243\sl-276\slmult0 \up0
\expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 Vision \par\pard\qj \li252
8\sb0\sl-410\slmult0 \par\pard\qj\li2528\ri941\sb44\sl-410\slmult0\fi539 \up0 \e

xpndtw0\charscalex104 \ul0\nosupersub\cf2\f3\fs24 To be the market leader and pr
osper in business through satisfaction of \up0 \expndtw-1\charscalex100 customer
needs by continual improvement in quality, cost & delivery of products \up0 \ex
pndtw-2\charscalex100 and services. \par\pard\sect\sectd\fs24\paperw12240\paperh
15840\pard\sb0\sl-240{\bkmkstart Pg15}{\bkmkend Pg15}\par\pard\ql \li2528\sb0\sl
-276\slmult0 \par\pard\ql\li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb0\sl-2
\slmult0 \par\pard\ql\li2528\sb92\sl-276\slmult0 \up0 \expndtw-3\charscalex100 \
ul0\nosupersub\cf4\f5\fs24 Core Values \par\pard\ql \li2528\sb264\sl-276\slmult0
\up0 \expndtw-3\charscalex100 1. Customer Satisfaction \par\pard\qj \li2528\ri9
40\sb166\sl-420\slmult0\fi539 \up0 \expndtw0\charscalex100 \ul0\nosupersub\cf2\f
3\fs24 Customer satisfaction is the priority of every employee and the purpose o
f \up0 \expndtw0\charscalex100 every job. This alone enables to achieve market l
eadership. \par\pard\ql \li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb0\sl-27
6\slmult0 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 2. Concern f
or people \par\pard\qj \li2528\ri943\sb286\sl-420\slmult0\fi539 \up0 \expndtw-2\
charscalex100 \ul0\nosupersub\cf2\f3\fs24 Developing competence and commitment o
f our people for enhancing their \up0 \expndtw-2\charscalex100 contribution is n
ecessary for achieving customer satisfaction. \par\pard\ql \li2528\sb0\sl-276\sl
mult0 \par\pard\ql\li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb0\sl-276\slmu
lt0 \par\pard\ql\li2528\sb111\sl-276\slmult0 \up0 \expndtw-3\charscalex100 \ul0\
nosupersub\cf4\f5\fs24 3. Consistent profitability \par\pard\qj \li2528\ri939\sb
182\sl-400\slmult0\fi539 \up0 \expndtw-1\charscalex100 \ul0\nosupersub\cf2\f3\fs
24 Consistent and significant profitability must be the essential outcome of our
\up0 \expndtw-2\charscalex100 activities. \par\pard\ql \li2528\sb0\sl-276\slmul
t0 \par\pard\ql\li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb0\sl-276\slmult0
\par\pard\ql\li2528\sb135\sl-276\slmult0 \up0 \expndtw-3\charscalex100 \ul0\nos
upersub\cf4\f5\fs24 4. Commitment to Excellence \par\pard\qj \li2528\sb0\sl-420\
slmult0 \par\pard\qj\li2528\ri946\sb6\sl-420\slmult0\fi539 \up0 \expndtw0\charsc
alex100 \ul0\nosupersub\cf2\f3\fs24 Harnessing the full potential of all resourc
es through creativity, continuous \up0 \expndtw-1\charscalex100 improvement and
teamwork makes the best organization. \par\pard\sect\sectd\fs24\paperw12240\pape
rh15840\pard\sb0\sl-240{\bkmkstart Pg16}{\bkmkend Pg16}\par\pard\ql \li2528\sb0\
sl-276\slmult0 \par\pard\ql\li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb0\sl
76\slmult0 \par\pard\ql\li2528\sb92\sl-276\slmult0 \up0 \expndtw-3\charscalex100
\ul0\nosupersub\cf4\f5\fs24 Achievement of Salem Steel Plant: \par\pard\qj \li2
expndtw-2\charscalex100 \ul0\nosupersub\cf2\f3\fs24 Besides these products, a co
nversion scheme was launched for producing \up0 \expndtw0\charscalex104 value-ad
ded products like dinner sets and doorframes. These products have \up0 \expndtw3\charscalex100 gained wide acclaim and popularity among the general public. \pa
r\pard\qj \li2528\sb0\sl-413\slmult0 \par\pard\qj\li2528\ri948\sb413\sl-413\slmu
lt0\fi539 \up0 \expndtw-1\charscalex100 Quality is the hallmark of Salem Steel P
lant. Strong adherence to quality is \up0 \expndtw-1\charscalex100 followed in t
he plant since inception. Salem is the first among the SAIL plants to \up0 \expn
dtw0\charscalex100 get ISO-9002 Certification. The plant has also achieved ISO C
ertification for its \up0 \expndtw0\charscalex100 hot-rolling mill within year o
f its commissioning. \par\pard\qj \li2528\sb0\sl-413\slmult0 \par\pard\qj\li2528
\sb0\sl-413\slmult0 \par\pard\qj\li2528\ri941\sb1\sl-413\slmult0\fi539 \up0 \exp
ndtw0\charscalex100 Salem Steel Plant is equally effective in pollution control
and environment \up0 \expndtw-1\charscalex100 management. The plant is the
first among the SAIL units to achieve zero \up0 \expndtw0\charscalex105 d
ischarge of effluence and swage. This plant has won the SAIL Paryavaran \up0 \ex
pndtw-3\charscalex100 Award consecutively for three years. \par\pard\qj \li2528\
sb0\sl-415\slmult0 \par\pard\qj\li2528\ri941\sb411\sl-415\slmult0\fi539 \up0 \ex
pndtw0\charscalex103 Salem Steel Plant thus added another features to its cap; i
t has won the \up0 \expndtw0\charscalex105 SAIL Parayavaran Award for the year
1999. It has also won the Jawaharlal \up0 \expndtw0\charscalex102 Memorial Natio
nal Award for pollution and energy conservation methods from \up0 \expndtw-2\cha
rscalex100 the International Greenland Society. The plant is also the first in t
he SAIL units to \up0 \expndtw-3\charscalex100 achieve Zero discharge of effluen
ce and sewage. \par\pard\sect\sectd\fs24\paperw12240\paperh15840\pard\sb0\sl-240
{\bkmkstart Pg17}{\bkmkend Pg17}\par\pard\ql \li2528\sb0\sl-276\slmult0 \par\par
d\ql\li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb0\sl-276\slmult0 \par\pard\
ql\li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb0\sl-276\slmult0 \par\pard\ql
\li2528\sb92\sl-276\slmult0 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5
\fs24 1.4. SCOPE OF WELFARE MEASURES \par\pard\qj \li2528\sb0\sl-415\slmult0 \pa
r\pard\qj\li2528\ri916\sb15\sl-415\slmult0\fi539 \up0 \expndtw0\charscalex104 \u
l0\nosupersub\cf2\f3\fs24 Labour, at all times, has been recognized as a
separate factor of \up0 \expndtw0\charscalex106 production. Any work, whethe
r manual or mental, which is undertaken for a \up0 \expndtw-2\charscalex100 mone
tary consideration is called as labour. There have been differences of
\up0 \expndtw0\charscalex105 opinion with regard to the importance of labour, b
ut the fact remains that no \up0 \expndtw-3\charscalex100 production possible wi
thout an efficient labour force. \par\pard\qj \li2528\sb0\sl-415\slmult0 \par\pa
rd\qj\li2528\ri942\sb410\sl-415\slmult0\fi539 \up0 \expndtw-1\charscalex100 Labo
ur investigations committee defines welfare as \u8220?anything done for
\up0 \expndtw0\charscalex100 intellectual, physical, moral and economic and
betterment of the workers, \up0 \expndtw0\charscalex100 whether by employer
s, by government or by other agencies or over and above \up0 \expndtw-2\charscal
ex100 what is normally expected on the part of the contractual benefit
s or which \up0 \expndtw-3\charscalex100 workers have bargained\u8221?. \par\p
ard\qj \li2528\sb0\sl-415\slmult0 \par\pard\qj\li2528\ri942\sb410\sl-415\slmult0
\fi539 \up0 \expndtw0\charscalex100 International labours organizations refers w
ith regard to labour welfare as \up0 \expndtw0\charscalex105 such services, faci
lities and amenities which may be established in or in the \up0 \expndtw0\charsc
alex100 vicinity of undertaking to enable the persons employed in them to perfor
m their \up0 \expndtw0\charscalex104 work in healthy, consequential surround
ing and provided with amenities \up0 \expndtw-3\charscalex100 conductive to
good health and high morale. \par\pard\ql \li2528\sb0\sl-276\slmult0 \par\pard\q
l\li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb0\sl-276\slmult0 \par\pard\ql\
\fs24 1.4.1. Importance of Employee Welfare \par\pard\qj \li2528\sb0\sl-416\slmu
lt0 \par\pard\qj\li2528\ri936\sb13\sl-416\slmult0\fi539 \up0 \expndtw0\charscale
x107 \ul0\nosupersub\cf2\f3\fs24 The importance in the conditions of their life
and work will lead to high \line \up0 \expndtw0\charscalex100 production and p
eace, which will ultimately lead to the national progress. \line \up0 \e
xpndtw-1\charscalex100 Employee welfare increases the productive efficiency of t
he workers and induce \line \up0 \expndtw0\charscalex100 them a new sprit of sel
f-relation and consciousness. To save the workers from \line \up0 \expndtw0\char
scalex107 the evils, to increase productivity efficiency of the workers and to m
ake the \line \up0 \expndtw-2\charscalex100 country more prosperous, labour welf
are measures are essential for industry. \par\pard\sect\sectd\fs24\paperw12240\p
aperh15840\pard\sb0\sl-240{\bkmkstart Pg18}{\bkmkend Pg18}\par\pard\ql \li2528\s
l-276\slmult0 \par\pard\ql\li2528\sb92\sl-276\slmult0 \up0 \expndtw-3\charscalex
100 \ul0\nosupersub\cf4\f5\fs24 1.4.2. Definition \par\pard\qj \li2528\sb0\sl-41
6\slmult0 \par\pard\qj\li2528\ri940\sb13\sl-416\slmult0\fi539 \up0 \expndtw-1\ch
arscalex100 \ul0\nosupersub\cf2\f3\fs24 The term \u8220?employee\u8221? and \u82
20?labour\u8221? is used interchangeably in the study unit. \up0 \expndtw0\chars
calex100 In this study employee welfare refers to labour welfare. Effic
iency of the \up0 \expndtw0\charscalex103 workforce is directly and indirectly
linked with the conditions and environment \up0 \expndtw0\charscalex100 under w
hich they are required to work. Even the most sincere employee cannot \up0 \expn
dtw0\charscalex104 contribute his productivity is bound to increase when he is c
omfortable at the \up0 \expndtw-3\charscalex100 workplace and he is conscious of
the welfare amenities. \par\pard\qj \li2528\sb0\sl-413\slmult0 \par\pard\qj\li2

expndtw0\charscalex100 If he is forced to work in inadequate light cond
itions or polluted air \line \up0 \expndtw0\charscalex102 conditions, his out
put potential will decline. Overacting of the environment are \line \up0 \expndt
w0\charscalex104 worse than under heating although both are expensive in terms o
f decline in \line \up0 \expndtw-2\charscalex100 output since respiratory ailmen
ts would be caused by both the conditions \par\pard\ql \li2528\sb0\sl-276\slmult
0 \par\pard\ql\li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb249\sl-276\slmult
0 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 1.4.3. Employee Welf
are Activities \par\pard\qj \li2528\sb0\sl-400\slmult0 \par\pard\qj\li2528\ri942
\sb62\sl-400\slmult0\fi539 \up0 \expndtw-1\charscalex100 \ul0\nosupersub\cf2\f3\
fs24 Employee welfare constitutes the provision of welfare work, which depends \
up0 \expndtw-2\charscalex100 for their observance on the compulsion of the gover
nment. \par\pard\ql \li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb0\sl-276\sl
mult0 \par\pard\ql\li2528\sb131\sl-276\slmult0 \up0 \expndtw-3\charscalex100 \ul
0\nosupersub\cf4\f5\fs24 Voluntary \par\pard\qj \li2528\sb0\sl-412\slmult0 \par\
pard\qj\li2528\ri915\sb20\sl-412\slmult0\fi539 \up0 \expndtw0\charscalex106 \ul0
\nosupersub\cf2\f3\fs24 Voluntary facilities are the facilities, which are provi
ded by the explorer \up0 \expndtw0\charscalex103 voluntarily for the benefit of
the employees. Even though more provisions are \up0 \expndtw-2\charscalex100 bec
oming statutorily obligatory, new avenues for voluntary welfare work ar
e \up0 \expndtw0\charscalex100 always opening up as a result of new situations a
rising out of more accelerated \up0 \expndtw0\charscalex106 pack of industry. So
there is a vast scope for employers to play their role in \up0 \expndtw-3\chars
calex100 providing voluntary facilities. \par\pard\sect\sectd\fs24\paperw12240\p
aperh15840\pard\sb0\sl-240{\bkmkstart Pg19}{\bkmkend Pg19}\par\pard\ql \li2528\s
l-276\slmult0 \par\pard\ql\li2528\sb92\sl-276\slmult0 \up0 \expndtw-3\charscalex
100 \ul0\nosupersub\cf4\f5\fs24 Mutual \par\pard\qj \li2528\sb0\sl-413\slmult0 \
par\pard\qj\li2528\ri942\sb18\sl-413\slmult0\fi539 \up0 \expndtw0\charscalex102
\ul0\nosupersub\cf2\f3\fs24 Mutual welfare facilities are the joint enterprise o
f the workers to improve \up0 \expndtw-1\charscalex100 their lot. This is a
place where trade unions can play the active role and \up0 \expndtw0\c
harscalex102 undertake many provisions for the betterment of the workers. But th
ey are not \up0 \expndtw0\charscalex102 much developed to provide these faciliti
es to the workers. \par\pard\ql \li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\s
b0\sl-276\slmult0 \par\pard\ql\li2528\sb129\sl-276\slmult0 \up0 \expndtw-3\chars
calex100 \ul0\nosupersub\cf4\f5\fs24 1.4.4. Employee Welfare Measures - An Ove
rview \par\pard\ql \li2528\sb264\sl-276\slmult0 \up0 \expndtw-3\charscalex100 \u
l0\nosupersub\cf2\f3\fs24 The following Acts provides these measures: \par\pard\
ql \li3787\sb0\sl-276\slmult0 \par\pard\ql\li3787\sb0\sl-276\slmult0 \par\pard\q
l\li3787\sb12\sl-276\slmult0 \up0 \expndtw-2\charscalex100 1. Factories Act 194
8 \par\pard\ql \li3787\sb124\sl-276\slmult0 \up0 \expndtw-2\charscalex100 2. Em
ployees family pension scheme 1971 \par\pard\ql \li3787\sb144\sl-276\slmult0 \up
0 \expndtw-2\charscalex100 3. Employee state insurance Act 1948 \par\pard\ql \l
i3787\sb144\sl-276\slmult0 \up0 \expndtw-2\charscalex100 4. Workmen\u8217?s com
pensation Act 1923 \par\pard\ql \li3787\sb124\sl-276\slmult0 \up0 \expndtw-2\cha
rscalex100 5. Payment of gratuity Act 1972. \par\pard\ql \li3787\sb144\sl-276\s
lmult0 \up0 \expndtw-2\charscalex100 6. Employees provident fund Act 1952 \par\
pard\ql \li3787\sb144\sl-276\slmult0 \up0 \expndtw-2\charscalex100 7. Maternity
benefit Act 1961 \par\pard\ql \li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb
0\sl-276\slmult0 \par\pard\ql\li2528\sb132\sl-276\slmult0 \up0 \expndtw-3\charsc
alex100 \ul0\nosupersub\cf4\f5\fs24 Factories Act 1948 \par\pard\qj \li2528\sb0\
sl-413\slmult0 \par\pard\qj\li2528\ri937\sb38\sl-413\slmult0\fi539 \up0 \expndtw
0\charscalex103 \ul0\nosupersub\cf2\f3\fs24 The existing law reacting to regulat
ion of labour employed in factories in \up0 \expndtw0\charscalex100 India is emb
odies in the factories act 1934. Experience of the working of the act \up0 \expn
dtw0\charscalex100 has revealed a number of defects and weakness, which
hamper effective \up0 \expndtw0\charscalex104 administration. Hence the factor

ies act 1948 was enacted and new changes \up0 \expndtw-2\charscalex100 were int
roduced to male health safety and welfare measures more appropriate to \up0 \exp
ndtw0\charscalex103 the factory workers. The main object of this act is to prote
ct factories act from \up0 \expndtw0\charscalex107 being subject to unduly long
hours of bodily strain or manual labour. It also \up0 \expndtw-2\charscalex100 p
rovides that employees should work in healthy and better sanitary conditions so
\up0 \expndtw0\charscalex100 far as the manufacturing process will allow and pre
cautions should be taken for \up0 \expndtw-1\charscalex100 their safety and for
the preventions on accidents. \par\pard\sect\sectd\fs24\paperw12240\paperh15840\
pard\sb0\sl-240{\bkmkstart Pg20}{\bkmkend Pg20}\par\pard\ql \li2528\sb0\sl-276\s
lmult0 \par\pard\ql\li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb0\sl-276\slm
ult0 \par\pard\ql\li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb0\sl-276\slmul
t0 \par\pard\ql\li2528\sb92\sl-276\slmult0 \up0 \expndtw-3\charscalex100 \ul0\no
supersub\cf4\f5\fs24 1. Washing Facility (Sec.42) \par\pard\qj \li2526\sb0\sl-41
3\slmult0 \par\pard\qj\li2526\ri943\sb18\sl-413\slmult0\fi541 \up0 \expndtw-1\ch
arscalex100 \ul0\nosupersub\cf2\f3\fs24 In every factory adequate and suitable f
acilities (separately and adequately \up0 \expndtw0\charscalex100 screened for
the use of male and female workers) shall be provided and \up0 \expnd
tw0\charscalex100 maintained for the use of the workers therein and suc
h facilities shall be \up0 \expndtw-1\charscalex100 conveniently accessible a
nd shall be kept clean. \par\pard\ql \li2528\sb0\sl-276\slmult0 \par\pard\ql\li2
528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb0\sl-276\slmult0 \par\pard\ql\li252
2. Facility for storing and drying clothing (Sec.43) \par\pard\qj \li2528\sb0\s
l-410\slmult0 \par\pard\qj\li2528\ri941\sb44\sl-410\slmult0\fi539 \up0 \expndtw0
\charscalex103 \ul0\nosupersub\cf2\f3\fs24 The state government may make rules r
equiring the provision of suitable \up0 \expndtw-1\charscalex100 places for keep
ing clothing of workers not worn during working hours and for the \up0 \expndtw1\charscalex100 drying or wet clothing in respect of any factory or class of fac
tories. \par\pard\ql \li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb0\sl-276\s
lmult0 \par\pard\ql\li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb113\sl-276\s
lmult0 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 3. Facility for
sitting (Sec.44) \par\pard\qj \li2528\sb0\sl-415\slmult0 \par\pard\qj\li2528\ri
3\fs24 Provision of status arrangement for workers obliged to work in a standing
\up0 \expndtw-1\charscalex100 position. In every factory, suitable arrangements
for sitting shall be provided and \up0 \expndtw0\charscalex102 maintained for a
ll workers who are obliged to work in a standing position. This \up0 \expndtw-2\
charscalex100 has been done in order that workers may take advantage of any oppo
rtunities for \up0 \expndtw-3\charscalex100 rest, which may occur in the course
of their work. \par\pard\qj \li2528\sb0\sl-415\slmult0 \par\pard\qj\li2528\ri905
\sb270\sl-415\slmult0\fi539 \up0 \expndtw0\charscalex105 Provision of seating ar
rangement for workers doing work which can be \up0 \expndtw0\charscalex100 done
in a sitting post if the workers in any factory engaged in a particula
r \up0 \expndtw0\charscalex100 manufacturing process or working in a particular
room are able to do their work, \up0 \expndtw-2\charscalex100 the chief inspec
tor may require the occupier of the factory to provide such \up0 \expn
dtw-3\charscalex100 seating as may be practicable. \par\pard\sect\sectd\fs24\pap
erw12240\paperh15840\pard\sb0\sl-240{\bkmkstart Pg21}{\bkmkend Pg21}\par\pard\ql
li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb0\sl-276\slmult0 \par\pard\ql\li
2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb92\sl-276\slmult0 \up0 \expndtw-3\
charscalex100 \ul0\nosupersub\cf4\f5\fs24 4. First aid appliances (Sec.45) \par\
pard\qj \li2528\sb0\sl-415\slmult0 \par\pard\qj\li2528\ri939\sb15\sl-415\slmult0
\fi539 \up0 \expndtw0\charscalex103 \ul0\nosupersub\cf2\f3\fs24 At least one fir
st-aid box with prescribed contents for every 150 workers. \up0 \expndtw0\charsc
alex106 There shall in every factory be provided and maintained so as to be read
ily \up0 \expndtw0\charscalex100 accessible during all working hours, first
-aid boxes or cupboards with the \up0 \expndtw-1\charscalex100 prescribed c
ontents. There shall be at least one such box for every 150 workers \up0 \expndt
w-2\charscalex100 ordinarily employed at any one time in the factory. \par\pard\
qj \li2528\sb0\sl-416\slmult0 \par\pard\qj\li2528\ri940\sb409\sl-416\slmult0\fi5
39 \up0 \expndtw0\charscalex105 First-aid box to have prescribed contents. Only
the prescribed contents \up0 \expndtw-1\charscalex100 shall be kept in a first a
id box or cupboard. Most first-aid box to be in the charge \up0 \expndtw-1\chars
calex100 of responsible person. Each First-aid box shall be kept in the charge o
f separate \up0 \expndtw0\charscalex100 responsible person who holds a certifica
te in the First-aid treatment recognized \up0 \expndtw0\charscalex100 by the sta
te government. Further, such person shall always be readily available \up0 \expn
dtw-1\charscalex100 during the working hours of the factory. \par\pard\qj \li252
8\sb0\sl-413\slmult0 \par\pard\qj\li2528\sb0\sl-413\slmult0 \par\pard\qj\li2528\
ri939\sb1\sl-413\slmult0\fi539 \up0 \expndtw0\charscalex101 Ambulance room in a
factory employing more than 500 workers. In every \up0 \expndtw0\charscalex102 f
actory wherein more than 500 workers are ordinarily employed there shall be \up0
\expndtw0\charscalex104 provided and maintained an ambulance room contain
ing the prescribed \up0 \expndtw-3\charscalex100 equipment. \par\pard\qj \li25
28\sb0\sl-410\slmult0 \par\pard\qj\li2528\sb0\sl-410\slmult0 \par\pard\qj\li2528
\ri944\sb10\sl-410\slmult0\fi539 \up0 \expndtw0\charscalex100 The room shall be
in the charge of such medical and nursing staff as may \up0 \expndtw0\charscalex
100 be prescribed and those facilities shall always be made readily available du
ring \up0 \expndtw-1\charscalex100 the working hours of the factory. \par\pard\s
ect\sectd\fs24\paperw12240\paperh15840\pard\sb0\sl-240{\bkmkstart Pg22}{\bkmkend
Pg22}\par\pard\ql \li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb0\sl-276\slm
t0 \par\pard\ql\li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb92\sl-276\slmult
0 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 5. Canteens (Sec.46)
\par\pard\qj \li2528\sb0\sl-415\slmult0 \par\pard\qj\li2528\ri939\sb155\sl-415\
slmult0\fi539 \up0 \expndtw-1\charscalex100 \ul0\nosupersub\cf2\f3\fs24 Canteen
in factory employing more than 250 workers the state government \line \up0 \expn
dtw0\charscalex104 may make rules. The state government may make rules requiring
that in any \line \up0 \expndtw0\charscalex104 specified factory wherein more t
han 250 workers are ordinarily employed, a \line \up0 \expndtw0\charscalex105 c
anteen shall be provided and maintained by the occupier for the use of the \line
\up0 \expndtw-3\charscalex100 workers. \par\pard\ql \li2528\sb0\sl-276\slmult0
\par\pard\ql\li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb0\sl-276\slmult0 \p
ar\pard\ql\li2528\sb112\sl-276\slmult0 \up0 \expndtw-3\charscalex100 \ul0\nosupe
rsub\cf4\f5\fs24 6. Shelters, rest rooms and lunch rooms (Sec.47) \par\pard\qj \
li2528\sb0\sl-416\slmult0 \par\pard\qj\li2528\ri941\sb153\sl-416\slmult0\fi539 \
up0 \expndtw0\charscalex105 \ul0\nosupersub\cf2\f3\fs24 Provision for shelters,
rest rooms. Lunch rooms in a factory employing \up0 \expndtw0\charscalex103 more
than 150 workers. In every factory wherein more than 150 workers are, \up0 \exp
ndtw0\charscalex102 there shall be a provision for shelters, rest rooms, lunch r
ooms where workers \up0 \expndtw0\charscalex100 can eat meals brought by them wi
th provision for drinking water, however, any \up0 \expndtw0\charscalex100 cante
en maintained in accordance with the provision of Sec 46 shall be regard \up0 \e
xpndtw0\charscalex100 as part of this requirement. Where a lunchroom exists, no
worker shall eat any \up0 \expndtw0\charscalex100 food in the workroom. \par\par
d\ql \li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb0\sl-276\slmult0 \par\pard
\ql\li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb112\sl-276\slmult0 \up0 \exp
ndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 7. Crches (Sec.48) \par\pard\qj
\li2528\sb0\sl-413\slmult0 \par\pard\qj\li2528\ri941\sb18\sl-413\slmult0\fi539 \
up0 \expndtw0\charscalex100 \ul0\nosupersub\cf2\f3\fs24 Provision of crches in fa
ctories employing more than 30 women workers. \up0 \expndtw0\charscalex100 In ev
ery factory wherein more than 30 women workers are ordinarily employed, \up0 \ex
pndtw-1\charscalex100 there shall be provided and maintained a suitable room for
use of children under \up0 \expndtw-2\charscalex100 the age of 6 years of such
women. \par\pard\sect\sectd\fs24\paperw12240\paperh15840\pard\sb0\sl-240{\bkmkst
art Pg23}{\bkmkend Pg23}\par\pard\qj \li2528\sb0\sl-410\slmult0 \par\pard\qj\li2
8\ri944\sb132\sl-410\slmult0\fi594 \up0 \expndtw0\charscalex103 \ul0\nosupersub\

cf2\f3\fs24 Crches should be adequate lighted and ventilated and to be under the
\up0 \expndtw0\charscalex105 charge of trained women. Rooms for use of children
shall provide adequate \up0 \expndtw-3\charscalex100 accommodation shall be adeq
uately lighted and vent lighted. \par\pard\qj \li2528\sb0\sl-413\slmult0 \par\pa
rd\qj\li2528\ri938\sb15\sl-413\slmult0\fi539 \up0 \expndtw0\charscalex100 Furthe
r they shall be maintained in a clean and sanitary condition shall be \line \up0
\expndtw0\charscalex107 under the charge of women trained in the care of childr
en and infants. The \line \up0 \expndtw0\charscalex100 location and the standard
s in respect of construction, accommodation, furniture \line \up0 \expndtw0\char
scalex100 and other equipment of rooms for use of children belonging to women wo
rkers. \par\pard\ql \li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb245\sl-276\
slmult0 \up0 \expndtw-6\charscalex100 \ul0\nosupersub\cf4\f5\fs24 8. Welfare o
fficers \par\pard\qj \li2528\sb0\sl-410\slmult0 \par\pard\qj\li2528\ri943\sb44\s
l-410\slmult0\fi539 \up0 \expndtw-2\charscalex100 \ul0\nosupersub\cf2\f3\fs24 Em
ployment of welfare officers in a factory employing 500 or more workers. \up0 \e
xpndtw0\charscalex105 In every factory wherein 500 or more employees there shal
l be one welfare \up0 \expndtw-3\charscalex100 officer for the purpose of marina
ting those facility. \par\pard\ql \li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528
\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb249\sl-276\slmult0 \up0 \expndtw-2\cha
rscalex100 \ul0\nosupersub\cf4\f5\fs24 Employees Family pension scheme - 1971 \p
ar\pard\qj \li2528\sb0\sl-420\slmult0 \par\pard\qj\li2528\ri941\sb146\sl-420\slm
ult0\fi539 \up0 \expndtw0\charscalex104 \ul0\nosupersub\cf2\f3\fs24 The family p
ension seeks to provide some monetary relief to the family \up0 \expndtw-2\chars
calex100 members of employees, who die in service, that is, before superannuatin
g. In the \up0 \expndtw0\charscalex100 event of an employee\u8217?s death h
is family gets pension on a graded scale \up0 \expndtw-1\charscalex100 de
pending on the employee\u8217?s last salary grade. \par\pard\qj \li2528\sb0\sl-4
10\slmult0 \par\pard\qj\li2528\sb0\sl-410\slmult0 \par\pard\qj\li2528\ri938\sb9\
sl-410\slmult0\fi539 \up0 \expndtw0\charscalex104 The range of pension is around
Rs.50 to Rs.200. In addition to pension \line \up0 \expndtw0\charscalex100 sum
of Rs. 1000. Is also paid as life insurance benefit. Those employees, who \line
\up0 \expndtw-1\charscalex100 retire from service, get a lump sum of Rs. 4000/as retirement benefit, obviously \line \up0 \expndtw0\charscalex103 under the pr
esent scheme, retiring employees do not benefit from any sort of \line \up0 \exp
ndtw-3\charscalex100 pension. \par\pard\sect\sectd\fs24\paperw12240\paperh15840\
pard\sb0\sl-240{\bkmkstart Pg24}{\bkmkend Pg24}\par\pard\qj \li2528\sb0\sl-410\s
lmult0 \par\pard\qj\li2528\sb0\sl-410\slmult0 \par\pard\qj\li2528\sb0\sl-410\slm
ult0 \par\pard\qj\li2528\ri945\sb132\sl-410\slmult0\fi580 \up0 \expndtw-2\charsc
alex100 \ul0\nosupersub\cf2\f3\fs24 The employee, the employer and the state gov
ernment contribute 1-1/6% \up0 \expndtw-1\charscalex100 of the employee\u8217?s
pay as contribution to fund. The central government pays the \up0 \expndtw-2\cha
rscalex100 administrative cost of the scheme. \par\pard\ql \li2528\sb0\sl-276\sl
mult0 \par\pard\ql\li2528\sb265\sl-276\slmult0 \up0 \expndtw-3\charscalex100 \ul
0\nosupersub\cf4\f5\fs24 Employees State Insurance Act 1948 \par\pard\qj \li2528
\sb0\sl-412\slmult0 \par\pard\qj\li2528\ri937\sb160\sl-412\slmult0\fi539 \up0 \e
xpndtw0\charscalex100 \ul0\nosupersub\cf2\f3\fs24 This Act applies in the first
instance to the personnel factories using power \up0 \expndtw-1\charscalex100 an
d employing 20 or more persons. The objective of this act is to provide certain
\up0 \expndtw-2\charscalex100 benefits to employees. In case of sickness, matern
ity and employment injury and \up0 \expndtw-2\charscalex100 to evolve a scheme f
or socio-economic welfare of the workers. The act covers all \up0 \expndtw0\char
scalex100 factories and industries, which run on permanent basis, and it does no
t include \up0 \expndtw0\charscalex100 any seasonal factory. \par\pard\ql \li
28\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb133\sl-276\slmult0 \up0 \expndtw-3\c
harscalex100 \ul0\nosupersub\cf4\f5\fs24 Workmen\u8217?s compensation Act 1923 \
par\pard\qj \li2528\sb0\sl-412\slmult0 \par\pard\qj\li2528\ri938\sb160\sl-412\sl
mult0\fi539 \up0 \expndtw0\charscalex100 \ul0\nosupersub\cf2\f3\fs24 In 1923 the
government of India passed the workmen\u8217?s compensation act \line \up0 \exp
ndtw0\charscalex100 intended to provide for the compensation to those wo

rkman who sustain \line \up0 \expndtw0\charscalex107 personnel injuries by the
accidents arising out of and in the course of their \line \up0 \expndtw0\charsc
alex100 employment. The act applies to all permanent employees employed in railw
ays, \line \up0 \expndtw0\charscalex100 factories, mines, plantations, mechanica
lly prepared vehicles construction work \line \up0 \expndtw0\charscalex100 and c
ertain hazardous occupations of drawing a salary not exceeding Rs. 1000 \par\par
d\qj \li2528\sb0\sl-420\slmult0 \par\pard\qj\li2528\ri939\sb402\sl-420\slmult0\f
i539 \up0 \expndtw0\charscalex103 The employer is liable to pay under this act,
the compensation incase of \line \up0 \expndtw0\charscalex100 personnel injury b
y accident arising out of and in the course of employment. No \line \up0 \expndt
w-1\charscalex100 compensation is however payable if the incapacity of the worke
r, not resulting in \line \up0 \expndtw-2\charscalex100 death. \par\pard\sect\se
ctd\fs24\paperw12240\paperh15840\pard\sb0\sl-240{\bkmkstart Pg25}{\bkmkend Pg25}
par\pard\qj\li2528\sb0\sl-410\slmult0 \par\pard\qj\li2528\ri943\sb132\sl-410\slm
ult0\fi539 \up0 \expndtw-1\charscalex100 \ul0\nosupersub\cf2\f3\fs24 The amount
of compensation payable depends on the nature of injury and \up0 \expndtw-1\char
scalex100 the average monthly wages of the worker concerned for this purpose, in
jury has \up0 \expndtw-2\charscalex100 been divided into three categories. \par\
pard\qj \li2528\sb0\sl-413\slmult0 \par\pard\qj\li2528\ri943\sb15\sl-413\slmult0
\fi539 \up0 \expndtw0\charscalex100 They are: a) Causing death, b) total or part
ial permanent disablement and \up0 \expndtw0\charscalex106 Temporary disablement
. The rates of compensation are fixed for all type of \up0 \expndtw-1\charscalex
100 injuries according to wager ranges. If the period of disablement does not ex
ceed \up0 \expndtw-2\charscalex100 28 days, no compensation is paid for the firs
t thirty days. \par\pard\ql \li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb0\s
l-276\slmult0 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 Payment
of gratuity Act 1972 \par\pard\qj \li2528\sb0\sl-416\slmult0 \par\pard\qj\li2528
\ri865\sb153\sl-416\slmult0\fi594 \up0 \expndtw-2\charscalex100 \ul0\nosupersub\
cf2\f3\fs24 The government has also passed the government of gratuity a
ct 1972 \up0 \expndtw-1\charscalex100 under which employees in factories. Since
, oil fields, plantations, ports, railways, \up0 \expndtw0\charscalex104 compani
es, shops or other establishments are entitled to gratuity under \up0 \
expndtw-2\charscalex100 completing 5 years of service, at the rate of month\u821
7?s wages for each completed \up0 \expndtw0\charscalex106 years of services subj
ect to a maximum of 20 months wages. This scheme \up0 \expndtw-3\charscalex100
applies to workers drawing a monthly salary of Rs. 1000 or less. \par\pard\ql \l
i2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb0\sl-276\slmult0 \par\pard\ql\li2
charscalex100 \ul0\nosupersub\cf4\f5\fs24 Employees Provident Fund Act 1952 \par
\pard\qj \li2528\sb0\sl-415\slmult0 \par\pard\qj\li2528\ri923\sb155\sl-415\slmul
t0\fi539 \up0 \expndtw-2\charscalex100 \ul0\nosupersub\cf2\f3\fs24 The\ul0\nosup
ersub\cf4\f5\fs24 \ul0\nosupersub\cf2\f3\fs24 act was passed in 1952 cove
ring factories employing 50 or more \up0 \expndtw0\charscalex102 workers i
n \up0 \expndtw0\charscalex105 6 major industries Viz., Iron and Steel in
dustries, Textiles, \up0 \expndtw0\charscalex100 Engineering, Cement, Paper and
Cigarettes. Establishment employing between \up0 \expndtw0\charscalex100 20 and
50 persons are also exerted for 5 years. The employees and employers \up0 \expn
dtw-1\charscalex100 contribute 6 % of the total emoluments. \par\pard\sect\sectd
\fs24\paperw12240\paperh15840\pard\sb0\sl-240{\bkmkstart Pg26}{\bkmkend Pg26}\pa
r\pard\qj \li2528\sb0\sl-413\slmult0 \par\pard\qj\li2528\sb0\sl-413\slmult0 \par
\pard\qj\li2528\sb0\sl-413\slmult0 \par\pard\qj\li2528\ri942\sb120\sl-413\slmult
0\fi539 \up0 \expndtw0\charscalex102 \ul0\nosupersub\cf2\f3\fs24 The scheme cove
rs every employee drawing as salary of Rs.100 or less \up0 \expndtw-1\charscalex
100 and who has completed one year continues service and actually worked for 240
\up0 \expndtw-1\charscalex100 days in that period. A special reserve fund was m
ade for making the payment to \up0 \expndtw-2\charscalex100 outgoing members. \p
ar\pard\ql \li2707\sb0\sl-276\slmult0 \par\pard\ql\li2707\sb245\sl-276\slmult0 \
up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 Maternity benefit Act 1

961 \par\pard\qj \li2528\sb0\sl-410\slmult0 \par\pard\qj\li2528\ri940\sb184\sl-4
10\slmult0\fi539 \up0 \expndtw0\charscalex100 \ul0\nosupersub\cf2\f3\fs24 Matern
ity benefit act 1961 has been passed to regulate the employment of \up0 \expndtw
0\charscalex100 women in certain establishment for certain periods before and af
ter childbirth to \up0 \expndtw-1\charscalex100 provide different kinds of benef
it to female wage earners. \par\pard\li1448\sb0\sl-276\slmult0\par\pard\li1448\s
b262\sl-276\slmult0\fi1619\tx4056 \up0 \expndtw0\charscalex102 Section\tab \up0
\expndtw0\charscalex102 (4) of this act prohibits of work by women unde
r certain\par\pard\li1448\sb139\sl-276\slmult0\fi1080 \up0 \expndtw0\charscalex
102 circumstances.\par\pard\li1448\sb137\sl-276\slmult0\fi0\tx1988 \up0 \expndtw
0\charscalex102 1)\tab \up0 \expndtw0\charscalex103 Women shall not be employed
during six weeks immediately following the day of her\par\pard\li1448\sb139\sl-2
76\slmult0\fi540 \up0 \expndtw0\charscalex102 delivery or miscarriage.\par\pard\
li1448\sb138\sl-276\slmult0\fi0\tx1988 \up0 \expndtw0\charscalex102 2)\tab \up0
\expndtw0\charscalex103 No pregnant women shall be made to do any work
which involves long\par\pard\li1448\sb137\sl-276\slmult0\fi540 \up0 \expndtw0
\charscalex102 hours of standing.\par\pard\sect\sectd\fs24\paperw12240\paperh158
6\slmult0 \par\pard\ql\li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb0\sl-276\
slmult0 \par\pard\ql\li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb0\sl-276\sl
mult0 \par\pard\ql\li2528\sb92\sl-276\slmult0 \up0 \expndtw-3\charscalex100 \ul0
\nosupersub\cf4\f5\fs24 1.5. DUTIES OF WELFARE OFFICER \par\pard\ql \li2593\sb0\
sl-276\slmult0 \par\pard\ql\li2593\sb268\sl-276\slmult0 \up0 \expndtw-3\charscal
ex100 \ul0\nosupersub\cf2\f3\fs24 The duties of welfare officer shall be the fol
lowing \par\pard\qj \li2528\sb0\sl-400\slmult0 \par\pard\qj\li2528\ri887\sb62\sl
-400\slmult0\fi539 \up0 \expndtw0\charscalex102 a) To establish the conduct and
hold consultations with a view to maintain \up0 \expndtw0\charscalex102 harmonio
us relation between the factory management and workers. \par\pard\qj \li2528\sb0
\sl-410\slmult0 \par\pard\qj\li2528\ri881\sb22\sl-410\slmult0\fi539 \up0 \expndt
w-2\charscalex100 b) To bring the notice of the factory management the grievance
s of workers, \up0 \expndtw0\charscalex100 individuals as well as collective wit
h a view to secure expeditions redress and to \up0 \expndtw-1\charscalex100 act
as liaison officer between the management and labour. \par\pard\qj \li2528\sb0\s
l-410\slmult0 \par\pard\qj\li2528\ri949\sb20\sl-410\slmult0\fi539 \up0 \expndtw0
\charscalex103 c) To study and understand ht point of view of labour in order to
help the \up0 \expndtw-1\charscalex100 management to shape and formulae labour
polices to the workers in a language \up0 \expndtw-2\charscalex100 they can unde
rstand. \par\pard\qj \li2528\ri946\sb402\sl-420\slmult0\fi539 \up0 \expndtw0\cha
rscalex100 d) To watch industrial relation with a view to use his influence in t
he event \up0 \expndtw0\charscalex103 of dispute between the factory management
and workers to help and to bring \up0 \expndtw-3\charscalex100 about a settlemen
t by persuasive effect. \par\pard\qj \li2528\ri944\sb406\sl-413\slmult0\fi804 \u
p0 \expndtw0\charscalex102 e) To advice the management and concern departments o
f the factory \up0 \expndtw-1\charscalex100 obligations, statutory or otherwi
se concerning regulations of working hours, \up0 \expndtw0\charscalex105 ma
ternity benefit, medical scare compensation for injuries and sickness and \up0 \
expndtw-3\charscalex100 other welfare and social benefit measures. \par\pard\ql
w-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 1.5.1 Other duties \par\pard\qj \l
i2648\ri1029\sb146\sl-420\slmult0\fi1289 \up0 \expndtw0\charscalex103 \ul0\nosup
ersub\cf2\f3\fs24 a) To advice and assist the management in the fulfillment of i
ts \line \up0 \expndtw0\charscalex100 obligations statutory or otherwise concern
ing. Prevention of personnel injuries \line \up0 \expndtw0\charscalex100 and mar
inating a safe work environment, in such factories where a safety \par\pard\qj \
li2519\ri1056\sb0\sl-420\slmult0\fi264 \up0 \expndtw0\charscalex103 officer is n
ot required to be appointed under the enabling provisions under \up0 \expndtw-3\
charscalex100 section 40B of Act. \par\pard\sect\sectd\fs24\paperw12240\paperh15
\slmult0 \par\pard\ql\li2528\ri942\sb120\sl-413\slmult0\fi594 \up0 \expndtw0\cha

rscalex102 \ul0\nosupersub\cf2\f3\fs24 b) To promote regulations between the con
cerned departments of the \up0 \expndtw0\charscalex104 factory and workers, whic
h will bring about productive efficiency as well as \up0 \expndtw-1\charscalex10
0 amelioration in the working conditions and to help workers to adjust
and \up0 \expndtw-2\charscalex100 adopt themselves to their working environmen
t. \par\pard\qj \li2528\ri947\sb402\sl-420\slmult0\fi539 \up0 \expndtw0\charscal
ex103 c) To encourage the formulation of ht workers and joint producti
on \line \up0 \expndtw0\charscalex103 committee, co-operative societies and welf
are comities and to supervise their \line \up0 \expndtw0\charscalex103 works. \p
ar\pard\qj \li2528\ri942\sb400\sl-420\slmult0\fi778 \up0 \expndtw0\charscalex101
d) To encourage the provision of amenities such as canteens, crches \up0 \expndt
w0\charscalex103 adequate latrine facilities, drinking water, sickness and
benefit schemes \up0 \expndtw-3\charscalex100 payment, guarantee of loans and
legal advice to workers. \par\pard\qj \li2507\ri1022\sb406\sl-413\slmult0\fi560
\up0 \expndtw-1\charscalex100 e) To help the factory management in regulating g
rant of leave with wages \up0 \expndtw0\charscalex104 and explain to the workers
. The provision relating to leave with wages and \up0 \expndtw0\charscalex103 ot
her leave privileges and to guide the workers in the matter of submission \up0 \
expndtw-3\charscalex100 of application for grant of leave for regulating authori
zed absence. \par\pard\qj \li2528\ri1041\sb402\sl-420\slmult0\fi769 \up0 \expndt
w0\charscalex100 f) To advice the provision of welfare facilities, such as housi
ng facilities \up0 \expndtw0\charscalex100 foodstuffs social and recreational
facilities sanitation advice on individual, \up0 \expndtw-3\charscalex100
personnel problems and education of children. \par\pard\qj \li2521\ri944\sb400\s
l-420\slmult0\fi1076 \up0 \expndtw0\charscalex102 h) To work for the improvement
of educational facility and promote \line \up0 \expndtw0\charscalex103 adoption
of the family welfare measures among the workers. Welfare officers not \par\par
d\qj \li2507\ri1074\sb400\sl-420\slmult0\fi320 \up0 \expndtw-2\charscalex100 to
deal with disciplinary cases or appear on behalf of the management \up
0 \expndtw-3\charscalex100 against workers. \par\pard\qj \li2528\ri942\sb400\sl420\slmult0\fi539 \up0 \expndtw0\charscalex103 No welfare officer shall deal
with any disciplinary against a person \line \up0 \expndtw0\charscalex103
employed in a factory or appear before a conciliation officer, court or tribuna
ls on \par\pard\sect\sectd\fs24\paperw12240\paperh15840\pard\sb0\sl-240{\bkmksta
rt Pg29}{\bkmkend Pg29}\par\pard\qj \li2528\sb0\sl-400\slmult0 \par\pard\qj\li25
\ri941\sb170\sl-400\slmult0 \up0 \expndtw-1\charscalex100 \ul0\nosupersub\cf2\f3
\fs24 behalf of the management. When he is required by a conciliation officer, c
ourt or \up0 \expndtw-2\charscalex100 tribunals to appear as an indefinite witne
ss. \par\pard\ql \li5786\sb0\sl-276\slmult0 \par\pard\ql\li5786\sb127\sl-276\slm
ult0 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 CHAPTER 2 \par\pa
rd\ql \li5359\sb0\sl-276\slmult0 \par\pard\ql\li5359\sb0\sl-276\slmult0 \par\par
d\ql\li5359\sb132\sl-276\slmult0 \up0 \expndtw-3\charscalex100 OBJECTIVES OF THE
STUDY \par\pard\ql \li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb0\sl-276\sl
lt0 \par\pard\ql\li2528\sb140\sl-276\slmult0 \up0 \expndtw-3\charscalex100 2.1.
Objectives \par\pard\qj \li3253\sb0\sl-400\slmult0 \par\pard\qj\li3253\ri941\sb2
22\sl-400\slmult0\fi1440 \up0 \expndtw0\charscalex105 \ul0\nosupersub\cf2\f3\fs2
4 \u-3978?
To study the existing welfare measures adopted by \up0 \expndtw-3
\charscalex100 the organization \par\pard\qj \li3253\sb0\sl-420\slmult0 \par\par
d\qj\li3253\ri944\sb24\sl-420\slmult0\fi1440 \up0 \expndtw0\charscalex103 \u-397
8?
To identify the impact of the welfare measures upon \up0 \expndtw-3\chars
calex100 the workers health and productivity. \par\pard\ql \li4693\sb0\sl-276\sl
mult0 \par\pard\ql\li4693\sb263\sl-276\slmult0 \up0 \expndtw0\charscalex100 \u-3
978?
To pin point disparity in the existing welfare facilities. \par\pard\qj
\li3253\sb0\sl-420\slmult0 \par\pard\qj\li3253\ri940\sb46\sl-420\slmult0\fi1440
\up0 \expndtw0\charscalex113 \u-3978?
To identify the place of de
viation in the \up0 \expndtw0\charscalex102 implementation of welfare measur
es from the statutory regulation of the \up0 \expndtw0\charscalex102 Factories A
ct. \par\pard\qj \li3253\sb0\sl-410\slmult0 \par\pard\qj\li3253\ri945\sb19\sl-41

0\slmult0\fi1440 \up0 \expndtw0\charscalex103 \u-3978?
To recommended su
itable remedies related to \up0 \expndtw0\charscalex100 welfare problem so
as to increase the job satisfaction and productivity of \up0 \expndtw-1\charsca
lex100 the employees. \par\pard\sect\sectd\fs24\paperw12240\paperh15840\pard\sb0
\sl-240{\bkmkstart Pg30}{\bkmkend Pg30}\par\pard\li2528\sb0\sl-276\slmult0\par\p
ard\li2528\sb0\sl-276\slmult0\par\pard\li2528\sb0\sl-276\slmult0\par\pard\li2528
\sb0\sl-276\slmult0\par\pard\li2528\sb0\sl-276\slmult0\par\pard\li2528\sb0\sl-27
6\slmult0\par\pard\li2528\sb0\sl-276\slmult0\par\pard\li2528\sb0\sl-276\slmult0\
par\pard\li2528\sb0\sl-276\slmult0\par\pard\li2528\sb0\sl-276\slmult0\par\pard\l
i2528\sb0\sl-276\slmult0\par\pard\li2528\sb0\sl-276\slmult0\par\pard\li2528\sb0\
sl-276\slmult0\par\pard\li2528\sb0\sl-276\slmult0\par\pard\li2528\sb98\sl-276\sl
mult0\fi0\tx3052 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 2.2\t
ab \up0 \expndtw-3\charscalex100 Scope of the Study\par\pard\qj \li2528\sb0\sl-4
15\slmult0 \par\pard\qj\li2528\ri944\sb145\sl-415\slmult0\fi539 \up0 \expndtw0\c
harscalex100 \ul0\nosupersub\cf2\f3\fs24 The concept of labour is necessarily dy
namic and has been interpreted in \up0 \expndtw0\charscalex103 different ways fr
om country to country and time-to-time and even in the same \up0 \expndtw0\chars
calex104 country. According to the social institution degree of the industrializ
ation and \up0 \expndtw-2\charscalex100 general level of social and economic dep
artment. So also, the concept of welfare \up0 \expndtw-3\charscalex100 is interp
reted from various angles. \par\pard\qj \li2528\sb0\sl-415\slmult0 \par\pard\qj\
li2528\ri944\sb410\sl-415\slmult0\fi594 \up0 \expndtw0\charscalex100 Labour wel
fare may be viewed as a total concept and as a relative \up0 \expndtw
0\charscalex100 concept. The total concept is a desirable state of exis
tence involving the \up0 \expndtw0\charscalex103 physical, mental, moral an
d economical well-being. These four elements \up0 \expndtw0\charscalex103 t
ogether constitute the structure of the welfare implies the welfare of man, his
\up0 \expndtw0\charscalex103 family and community. \par\pard\qj \li2528\sb0\sl-4
13\slmult0 \par\pard\qj\li2528\sb0\sl-413\slmult0 \par\pard\qj\li2528\ri939\sb1\
sl-413\slmult0\fi594 \up0 \expndtw-1\charscalex100 All these three aspects a
re interrelated and work together in a three \up0 \expndtw0\charscalex104
dimensional approach. The relative concept of welfare implies that welfare is \
up0 \expndtw0\charscalex104 relative, in time and place. It is a dynamic and fle
xible concept and hence its \up0 \expndtw-2\charscalex100 meaning and content di
ffer form time-to-time, industry-to-industry and country-to-\line \up0 \expndtw2\charscalex100 country depending upon the value system level of education, soci
al customs and \up0 \expndtw0\charscalex106 degree of industrialization and
general standards of a socio-economic \up0 \expndtw-3\charscalex100 departme
nt of people. \par\pard\sect\sectd\fs24\paperw12240\paperh15840\pard\sb0\sl-240{
\bkmkstart Pg31}{\bkmkend Pg31}\par\pard\ql \li2528\sb0\sl-276\slmult0 \par\pard
\ql\li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb0\sl-276\slmult0 \par\pard\q
b0\sl-276\slmult0 \par\pard\ql\li2528\sb88\sl-276\slmult0 \up0 \expndtw-3\charsc
alex100 \ul0\nosupersub\cf4\f5\fs24 2.3. Limitation of the study \par\pard\ql \l
i2887\sb0\sl-420\slmult0 \par\pard\ql\li2887\ri943\sb166\sl-420\slmult0\tx3247\t
x3247 \up0 \expndtw0\charscalex106 \ul0\nosupersub\cf2\f3\fs24 \u-3978? This pr
imary data is collected from these employees during their little \line\tab \up0
\expndtw0\charscalex104 leisure hours and co-operation in responding to the sche
dule was not \line \tab \up0 \expndtw-3\charscalex100 encouraging. So, 100% accu
racy cannot be expected in this study. \par\pard\ql \li2887\sb0\sl-420\slmult0 \
par\pard\ql\li2887\ri944\sb420\sl-420\slmult0\tx3247 \up0 \expndtw-1\charscalex1
00 \u-3978? This study deals with labour welfare measures and management relati
ons \line\tab \up0 \expndtw-2\charscalex100 provided by SSP, to its employees. \
ar\pard\ql\li2887\ri938\sb29\sl-410\slmult0\tx3247\tx3247 \up0 \expndtw0\charsca
lex103 \u-3978? For analysis, Labour welfare measures provided as per the provi
sion of \line\tab \up0 \expndtw0\charscalex102 Factories Act, 1948 and other vo
luntary welfare measures alone have \line \tab \up0 \expndtw-3\charscalex100 bee
n taken in this survey. \par\pard\sect\sectd\fs24\paperw12240\paperh15840\pard\s
b0\sl-240{\bkmkstart Pg32}{\bkmkend Pg32}\par\pard\li7062\sb0\sl-276\slmult0\par
\pard\li7062\sb0\sl-276\slmult0\par\pard\li7062\sb0\sl-276\slmult0\par\pard\li70
62\sb0\sl-276\slmult0\par\pard\li7062\sb0\sl-276\slmult0\par\pard\li7062\sb0\sl276\slmult0\par\pard\li7062\sb0\sl-276\slmult0\par\pard\li7062\sb0\sl-276\slmult
0\par\pard\li7062\sb0\sl-276\slmult0\par\pard\li7062\sb0\sl-276\slmult0\par\pard
\li7062\sb0\sl-276\slmult0\par\pard\li7062\sb0\sl-276\slmult0\par\pard\li7062\sb
0\sl-276\slmult0\par\pard\li7062\sb0\sl-276\slmult0\par\pard\li7062\sb0\sl-276\s
lmult0\par\pard\li7062\sb98\sl-276\slmult0\fi3340 \up0 \expndtw-3\charscalex100
\ul0\nosupersub\cf4\f5\fs24 CHAP\par\pard\li7062\sb0\sl-275\slmult0\fi0 \up0 \ex
pndtw-3\charscalex100 TER 3\par\pard\ql \li4796\sb0\sl-276\slmult0 \par\pard\ql\
li4796\sb268\sl-276\slmult0 \up0 \expndtw-3\charscalex100 RESEARCH METHODOLOGY \
ar\pard\ql\li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb276\sl-276\slmult0 \u
p0 \expndtw-7\charscalex100 3.1. Introduction \par\pard\qj \li2528\sb0\sl-416\
slmult0 \par\pard\qj\li2528\ri945\sb13\sl-416\slmult0\fi539 \up0 \expndtw0\chars
calex100 \ul0\nosupersub\cf2\f3\fs24 Research is a systemized effort in gain kno
wledge. It can also be referred \line \up0 \expndtw0\charscalex100 to as \u8216?
the search of knowledge\u8217?. Research methodology is a technique used to \lin
e \up0 \expndtw0\charscalex100 systematically solve a research problem. It helps
the researcher to know which \line \up0 \expndtw0\charscalex100 research method
and analysis could be utilized to bring out a possible solution \line \up0 \exp
ndtw0\charscalex100 for a research problem. The researcher should know why a par
ticular technique \line \up0 \expndtw-1\charscalex100 to the project. \par\pard\
l\li2519\sb0\sl-276\slmult0 \par\pard\ql\li2519\sb112\sl-276\slmult0 \up0 \expnd
tw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 3.2. Research Design \par\pard\qj
\li2528\sb0\sl-416\slmult0 \par\pard\qj\li2528\ri940\sb153\sl-416\slmult0\fi539
\up0 \expndtw0\charscalex100 \ul0\nosupersub\cf2\f3\fs24 Research design acts
as the blueprint for the research by using this \line \up0 \expndtw0\c
harscalex106 framework the researcher moves step by step in to the research proc
ess. It \line \up0 \expndtw-1\charscalex100 constitutes the basic forms for the
collection, measurement and analysis of data. \line \up0 \expndtw0\charscalex100
Research design stands fro the advanced planning of the methods to b
e \line \up0 \expndtw-2\charscalex100 adopted for collection of relevant data. M
oreover it explains about the techniques \line \up0 \expndtw-2\charscalex100 to
be used in the analysis, keeping in view the objective of the research and \par\
pard\sect\sectd\fs24\paperw12240\paperh15840\pard\sb0\sl-240{\bkmkstart Pg33}{\b
kmkend Pg33}\par\pard\qj \li2528\sb0\sl-410\slmult0 \par\pard\qj\li2528\sb0\sl-4
10\slmult0 \par\pard\qj\li2528\sb0\sl-410\slmult0 \par\pard\qj\li2528\ri942\sb13
2\sl-410\slmult0 \up0 \expndtw0\charscalex102 \ul0\nosupersub\cf2\f3\fs24 availa
bility of staff, time and money. This research design was selected based \up0 \e
xpndtw0\charscalex104 on the objective on the study and keeping in mind the time
and availability of \up0 \expndtw-3\charscalex100 recourses for the research. \
ar\pard\ql\li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb0\sl-276\slmult0 \par
\pard\ql\li2528\sb257\sl-276\slmult0 \up0 \expndtw-3\charscalex100 \ul0\nosupers
ub\cf4\f5\fs24 3.3. Type of Research \par\pard\qj \li2528\sb0\sl-414\slmult0 \pa
r\pard\qj\li2528\ri939\sb156\sl-414\slmult0\fi539 \up0 \expndtw0\charscalex100 \
ul0\nosupersub\cf2\f3\fs24 The type of research design used in this proj
ect was the descriptive \up0 \expndtw0\charscalex100 research. Because, it he
lps to describe the characteristics of a particular group \up0 \expndtw0\charsca
lex102 of people, working within a company. The characteristics of a work group
may \up0 \expndtw0\charscalex106 differ in many ways in different companies. Eac
h group may have separate \up0 \expndtw0\charscalex100 reasons for exhibiting su
ch characteristics within the company. The descriptive \up0 \expndtw-2\charscale
x100 study was carried out to seek these reasons. Careful design of d
escriptive \up0 \expndtw-1\charscalex100 studies was necessary to ensure the com

plete interpretation of the situation and \up0 \expndtw-2\charscalex100 to ensur
e minimum bias in the collection of data. \par\pard\ql \li2528\sb0\sl-276\slmult
0 \par\pard\ql\li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb0\sl-276\slmult0
\par\pard\ql\li2528\sb112\sl-276\slmult0 \up0 \expndtw-3\charscalex100 \ul0\nosu
persub\cf4\f5\fs24 3.4. Sources of Information \par\pard\qj \li2528\sb0\sl-413\s
lmult0 \par\pard\qj\li2528\ri943\sb178\sl-413\slmult0\fi539 \up0 \expndtw-1\char
scalex100 \ul0\nosupersub\cf2\f3\fs24 It is necessary for every research to have
both primary data and secondary \up0 \expndtw-1\charscalex100 data, without w
hich the research would be inefficient. In this research the \up0 \expn
dtw0\charscalex102 primary data was collected by means of a structured
questionnaire. The \up0 \expndtw-1\charscalex100 questionnaire consisted of twe
nty-five questions inquiring various factors related \up0 \expndtw0\charscalex10
3 to their Welfare measures in SSP. The secondary data was collected through \up
0 \expndtw0\charscalex104 company profile, journals, websites and other database
s of the company. All \up0 \expndtw-3\charscalex100 these data were helpful in c
arrying out the analysis. \par\pard\ql \li2528\sb0\sl-276\slmult0 \par\pard\ql\l
528\sb113\sl-276\slmult0 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs
24 3.5. Sampling Design \par\pard\sect\sectd\fs24\paperw12240\paperh15840\pard\s
b0\sl-240{\bkmkstart Pg34}{\bkmkend Pg34}\par\pard\qj \li2528\sb0\sl-420\slmult0
\par\pard\qj\li2528\sb0\sl-420\slmult0 \par\pard\qj\li2528\sb0\sl-420\slmult0 \
par\pard\qj\li2528\sb0\sl-420\slmult0 \par\pard\qj\li2528\ri925\sb214\sl-420\slm
ult0\fi539 \up0 \expndtw0\charscalex102 \ul0\nosupersub\cf2\f3\fs24 Sample desig
n lays down all the details to be included in a sample. It is a \up0 \expndtw-2\
charscalex100 definite plan for obtaining a sample from a given populat
ion. The sampling \up0 \expndtw0\charscalex102 technique used was the simple r
andom sampling. It was the method by which \up0 \expndtw0\charscalex102 each num
ber of the population had a chance of being selected. \par\pard\ql \li6255\sb0\s
l-276\slmult0 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 CHAPTER
4 \par\pard\ql \li3787\sb0\sl-276\slmult0 \par\pard\ql\li3787\sb268\sl-276\slmul
t0 \up0 \expndtw-3\charscalex100 ANALYSIS OF DATA AND INTERPRETATION \par\pard\q
l \li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb0\sl-276\slmult0 \par\pard\ql
w-5\charscalex100 4.1. Secondary data analysis \par\pard\qj \li2528\sb0\sl-410
\slmult0 \par\pard\qj\li2528\ri943\sb44\sl-410\slmult0\fi539 \up0 \expndtw0\char
scalex100 \ul0\nosupersub\cf2\f3\fs24 The secondary data was collected thro
ugh company profile, journals, \up0 \expndtw-1\charscalex100 websites and o
ther databases of the company. In SSP various facility are \up0 \expndt
w-2\charscalex100 provided to their employees. They are: \par\pard\ql \li3787\sb
0\sl-276\slmult0 \par\pard\ql\li3787\sb245\sl-276\slmult0 \up0 \expndtw-1\charsc
alex100 1. Canteen \par\pard\ql \li3787\sb144\sl-276\slmult0 \up0 \expndtw-1\ch
arscalex100 2. Medical \par\pard\ql \li3787\sb144\sl-276\slmult0 \up0 \expndtw1\charscalex100 3. Educational \par\pard\ql \li3787\sb124\sl-276\slmult0 \up0 \
expndtw-2\charscalex100 4. Service Dress \par\pard\ql \li3787\sb144\sl-276\slmu
lt0 \up0 \expndtw-1\charscalex100 5. MONET \par\pard\ql \li3787\sb144\sl-276\sl
mult0 \up0 \expndtw-1\charscalex100 6. Township \par\pard\ql \li3787\sb144\sl-2
76\slmult0 \up0 \expndtw-2\charscalex100 7. Recreation Facility \par\pard\ql \l
i3787\sb124\sl-276\slmult0 \up0 \expndtw-2\charscalex100 8. Motivational Scheme
\par\pard\ql \li4508\sb135\sl-288\slmult0 \up0 \expndtw-3\charscalex100 a. Inc
entive scheme for Non_executives employees \par\pard\ql \li4508\sb142\sl-276\slm
ult0 \up0 \expndtw-3\charscalex100 b. Incentive scheme for executives employees
\par\pard\ql \li4508\sb124\sl-276\slmult0 \up0 \expndtw-2\charscalex100 c. Inc
entive scheme for Market executive employees \par\pard\ql \li4508\sb144\sl-276\s
lmult0 \up0 \expndtw-2\charscalex100 d. Nehru award \par\pard\sect\sectd\fs24\p
aperw12240\paperh15840\pard\sb0\sl-240{\bkmkstart Pg35}{\bkmkend Pg35}\par\pard\
li4508\sb0\sl-276\slmult0 \par\pard\ql\li4508\sb92\sl-276\slmult0 \up0 \expndtw-
2\charscalex100 \ul0\nosupersub\cf2\f3\fs24 e. Jawahar award \par\pard\ql \li45

08\sb124\sl-276\slmult0 \up0 \expndtw-2\charscalex100 f. Good work Reward \par
\pard\ql \li4508\sb144\sl-276\slmult0 \up0 \expndtw-2\charscalex100 g. Suggesti
on scheme \par\pard\ql \li4508\sb144\sl-276\slmult0 \up0 \expndtw-2\charscalex10
0 h. Incentive for higher studies \par\pard\ql \li2526\sb0\sl-276\slmult0 \par\
rd\ql\li2526\sb276\sl-276\slmult0 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\
cf4\f5\fs24 1.Canteen \par\pard\qj \li2528\sb0\sl-420\slmult0 \par\pard\qj\li252
8\ri942\sb6\sl-420\slmult0\fi539 \up0 \expndtw-1\charscalex100 \ul0\nosupersub\c
f2\f3\fs24 In India, the Factories Act places the responsibility on State Govern
ment to \up0 \expndtw0\charscalex100 make rules that in any specified factory wi
th more than 250 workers, a canteen \up0 \expndtw0\charscalex100 should be provi
ded and canteen standards should be maintained. \par\pard\qj \li2528\sb0\sl-413\
slmult0 \par\pard\qj\li2528\ri941\sb413\sl-413\slmult0\fi539 \up0 \expndtw0\char
scalex101 Workers should have representation in the management of the canteens.
\line \up0 \expndtw0\charscalex102 Each state government has framed its own rule
s. However, CLW in its survey \line \up0 \expndtw0\charscalex104 found that even
where canteens are provided they are not well stocked. The \line \up0 \expndtw0
\charscalex103 CLW has suggested that canteen legislation should be amended to e
mpower \line \up0 \expndtw0\charscalex100 state government to make rules to meet
the objective of nutrition. In the case of \line \up0 \expndtw0\charscalex106 s
mall establishments the committee has suggested joint services as also in \line
\up0 \expndtw-3\charscalex100 backward areas. \par\pard\qj \li2528\sb0\sl-413\sl
mult0 \par\pard\qj\li2528\sb0\sl-413\slmult0 \par\pard\qj\li2528\ri941\sb1\sl-41
3\slmult0\fi539 \up0 \expndtw-1\charscalex100 Canteen, it feels should try to pr
ovide at least on balanced meal to workers \up0 \expndtw0\charscalex104 and allo
w them credit purchases so that it may make good use of the facility. \up0 \expn
dtw-2\charscalex100 The items of expenditure in the running of the canteen, whic
h are not to be taken \up0 \expndtw-3\charscalex100 into account in fixing the c
ost of, specified meals. \par\pard\qj \li2528\sb0\sl-420\slmult0 \par\pard\qj\li
2528\ri943\sb402\sl-420\slmult0\fi539 \up0 \expndtw0\charscalex102 There are 3
canteens available in SSP. Main canteen is placed in CRM \line \up0 \expndtw0\ch
arscalex103 complex. One at HRM, another in Admin area. These canteens benefit a
bout \par\pard\sect\sectd\fs24\paperw12240\paperh15840\pard\sb0\sl-240{\bkmkstar
t Pg36}{\bkmkend Pg36}\par\pard\qj \li2528\sb0\sl-413\slmult0 \par\pard\qj\li252
8\sb0\sl-413\slmult0 \par\pard\qj\li2528\sb0\sl-413\slmult0 \par\pard\qj\li2528\
ri938\sb120\sl-413\slmult0 \up0 \expndtw0\charscalex104 \ul0\nosupersub\cf2\f3\f
s24 800 employees every day. The menu for Tiffin and lunch are finalized on the
\up0 \expndtw0\charscalex103 basis of the recommendation of a Committee consisti
ng of representatives of \up0 \expndtw-2\charscalex100 union and Management c
onstituted for the purpose. The food serve in the \up0 \expndtw-3\charsc
alex100 canteen are subsided to all the employees. \par\pard\ql \li2528\sb0\sl-2
\slmult0 \par\pard\ql\li2528\sb113\sl-276\slmult0 \up0 \expndtw-3\charscalex100
\ul0\nosupersub\cf4\f5\fs24 2. Medical \par\pard\qj \li2528\sb0\sl-414\slmult0 \
par\pard\qj\li2528\ri938\sb156\sl-414\slmult0\fi539 \up0 \expndtw0\charscalex103
\ul0\nosupersub\cf2\f3\fs24 SSP has a full-fledged 40-bedded hospital in the t
ownship premises. All \up0 \expndtw-1\charscalex100 employees and their depen
dent family members are provided with medical \up0 \expndtw0\charscalex100
treatment at free of cost. The services of hospital are extended to
CISF \up0 \expndtw0\charscalex100 personnel posted at SSP as well as the genera
l public residing near by villages. \up0 \expndtw0\charscalex102 Over and above
there is an Occupational Health Center in the plant premises, \up0 \expndtw0\cha
rscalex100 which also attend to the cases with regard to industrial hy
giene. For the \up0 \expndtw-2\charscalex100 Occupational Health Center, on
e \u8216?Factory Medical Officer\u8217? is appointed and \up0 \expndtw-3\c
harscalex100 posted at OHC, as per statutory requirement. \par\pard\ql \li2528\s
\sl-276\slmult0 \par\pard\ql\li2528\sb112\sl-276\slmult0 \up0 \expndtw-3\charsca
lex100 \ul0\nosupersub\cf4\f5\fs24 3. Educational Facilities \par\pard\qj \li252

expndtw0\charscalex100 \ul0\nosupersub\cf2\f3\fs24 Education, to the children of
factory employees is a statutory requirement. \line \up0 \expndtw0\charscalex10
0 There is two-schools functioning in SSP Township for the benefit of the childr
en \line \up0 \expndtw0\charscalex100 of employees. One at primary level and ano
ther at secondary level. Children of \line \up0 \expndtw-2\charscalex100 Non-emp
loyees also gain the benefit of this school. More than 1000 students are \line \
up0 \expndtw0\charscalex104 studying in this school. Well-trained graduate and p
ostgraduate teachers are \line \up0 \expndtw0\charscalex105 posted for coaching
purpose. The children of nearby village other than SSP \line \up0 \expndtw0\char
scalex104 employees in limited number are also benefited by the service of this
school. \line \up0 \expndtw0\charscalex102 Over and above about 6 number of chil
dren who are socially back warded are \line \up0 \expndtw0\charscalex102 admitte
d to class I and given free education in this school every year. \par\pard\sect\
sectd\fs24\paperw12240\paperh15840\pard\sb0\sl-240{\bkmkstart Pg37}{\bkmkend Pg3
7}\par\pard\ql \li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb0\sl-276\slmult0
\par\pard\ql\li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb0\sl-276\slmult0 \
par\pard\ql\li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb0\sl-276\slmult0 \pa
pard\ql\li2528\sb84\sl-276\slmult0 \up0 \expndtw-3\charscalex100 \ul0\nosupersub
\cf4\f5\fs24 4. Service Dress \par\pard\qj \li2528\sb0\sl-413\slmult0 \par\pard\
qj\li2528\ri938\sb178\sl-413\slmult0\fi539 \up0 \expndtw0\charscalex101 \ul0\nos
upersub\cf2\f3\fs24 All male and female employees of SSP are provided which dres
s once in \line \up0 \expndtw0\charscalex105 every year. This service dress incl
udes shirts, trouser, socks, belt, shoes for \line \up0 \expndtw-1\charscalex100
male employees and saris, blouse and chapels for female employees. SSP also \li
ne \up0 \expndtw-1\charscalex100 provide winter Dress to employees posted in its
offices in the north India. \par\pard\ql \li2528\sb0\sl-276\slmult0 \par\pard\q
\fs24 5. MONET \par\pard\qj \li2528\sb0\sl-416\slmult0 \par\pard\qj\li2528\ri936
\sb153\sl-416\slmult0\fi539 \up0 \expndtw0\charscalex100 \ul0\nosupersub\cf2\f3\
fs24 Monet is a close circuit TV system that is operated with in the
SSP \line \up0 \expndtw0\charscalex104 Township. All employees and their famil
y members who live in the Township \line \up0 \expndtw0\charscalex102 enjoy this
facility. This serves the purpose of communication among the family \line \up0
\expndtw0\charscalex100 members of employees by telecasting company events and i
nformation. News \line \up0 \expndtw0\charscalex100 bulletin are telecast period
ically through MONET. TV channels are also telecast \line \up0 \expndtw0\charsca
lex100 for the benefit of the employees and their family members at concessional
rate. \par\pard\ql \li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb0\sl-276\sl
mult0 \par\pard\ql\li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb112\sl-276\sl
mult0 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 6. Township \par
\pard\qj \li2528\sb0\sl-415\slmult0 \par\pard\qj\li2528\ri942\sb155\sl-415\slmul
t0\fi539 \up0 \expndtw0\charscalex102 \ul0\nosupersub\cf2\f3\fs24 SSP Township c
onsists of above 832 numbers of dwelling units at about \up0 \expndtw0\charscale
x100 70% satisfaction of total employees. This units are categorized into A, B,
C, C\u8221? \up0 \expndtw-1\charscalex100 and D type with scooter shed and car s
hed facilities. The township also includes \up0 \expndtw0\charscalex105 a marria
ge hall, recreation club, auditorium, swimming pool, hall for tiny tall, \up0 \e
xpndtw-2\charscalex100 cooperative stores, post office, bank, full-fledged child
ren park, etc.,
hpbxpage\shpbypage\shpwr3\shpwrk0\shpfblwtxt1\shpz260\shplid0{\sp{\sn shapeType}
neWidth}{\sv 9621}}

x100 \ul0\nosupersub\cf4\f5\fs24 7. Recreation Facility \par\pard\qj \li2528\sb0
\sl-415\slmult0 \par\pard\qj\li2528\ri943\sb175\sl-415\slmult0\fi594 \up0 \expnd
tw0\charscalex100 \ul0\nosupersub\cf2\f3\fs24 The facility provided for the recr
eation and the resources available for this \line \up0 \expndtw0\charscalex106 p
urpose the importance accorded to it by the employer. These facilities are \line
\up0 \expndtw0\charscalex108 sometimes provided at the workplace or commu
nity basis. It is also \line \up0 \expndtw0\charscalex100 recommended that
small units could be lent a helping land by a state in \line \up0 \e
xpndtw0\charscalex100 organizing recreation facility for its workers in industri
al housing colonies. \par\pard\qj \li2528\ri937\sb0\sl-413\slmult0\fi539 \up0 \e
xpndtw0\charscalex101 Employers may also sponsor athletic teams or arrange picni
cs and group \line \up0 \expndtw-1\charscalex100 dinners for members of their fa
milies. Needless to say such events are meant to \line \up0 \expndtw0\charscalex
104 bring together employers and their families at one place so that they develo
p \line \up0 \expndtw-2\charscalex100 close affinity with one another and a sens
e of belonging to the enterprise. \par\pard\ql \li2528\sb0\sl-276\slmult0 \par\p
d\ql\li2528\sb120\sl-276\slmult0 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\c
f4\f5\fs24 8. Motivational scheme \par\pard\ql \li2528\sb0\sl-288\slmult0 \par\p
ard\ql\li2528\sb247\sl-288\slmult0 \up0 \expndtw-4\charscalex100 a. Incentive
scheme for Non_executives employees \par\pard\qj \li2528\sb0\sl-413\slmult0 \par
\pard\qj\li2528\ri940\sb156\sl-413\slmult0\fi539 \up0 \expndtw0\charscalex100 \u
l0\nosupersub\cf2\f3\fs24 All non-executive employees are included in this schem
e. It considers the \line \up0 \expndtw0\charscalex107 monthly monitory payment
is made to the employees that are linked to the \line \up0 \expndtw0\charscalex1
00 production and profitability of the plant. The non-executive employee
s are \line \up0 \expndtw0\charscalex100 posted at Salem, Chennai, Delhi, and B
angalore is covered under this scheme. \par\pard\ql \li2528\sb0\sl-276\slmult0 \
r\pard\ql\li2528\sb113\sl-276\slmult0 \up0 \expndtw-3\charscalex100 \ul0\nosuper
sub\cf4\f5\fs24 b. Incentive scheme for Executives Scheme \par\pard\qj \li2528\s
b0\sl-410\slmult0 \par\pard\qj\li2528\ri938\sb44\sl-410\slmult0\fi539 \up0 \expn
dtw-1\charscalex100 \ul0\nosupersub\cf2\f3\fs24 All executive employees are incl
uded in this scheme. All executive are paid \up0 \expndtw0\charscalex104 money i
n terms of monthly bases on the bases of production and financial \up0 \expn
dtw-3\charscalex100 position of the company. \par\pard\sect\sectd\fs24\paperw122
40\paperh15840\pard\sb0\sl-240{\bkmkstart Pg39}{\bkmkend Pg39}\par\pard\ql \li25
16\sl-276\slmult0 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 c. I
ncentive scheme for marketing executives \par\pard\qj \li2526\sb0\sl-410\slmult0
\par\pard\qj\li2526\ri1396\sb44\sl-410\slmult0\fi541 \up0 \expndtw-3\charscalex
100 \ul0\nosupersub\cf2\f3\fs24 All the market executives are benefited by this
scheme. The marketing \line \up0 \expndtw-2\charscalex100 employees posted at Sa
lem as well as outstations are eligible for this reward \line \up0 \expndtw-3\ch
arscalex100 scheme. This scheme is based on the total volume of sales per month.
\par\pard\ql \li2526\sb0\sl-276\slmult0 \par\pard\ql\li2526\sb0\sl-276\slmult0
\par\pard\ql\li2526\sb0\sl-276\slmult0 \par\pard\ql\li2526\sb113\sl-276\slmult0
\up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 d. Nehru award \par\pa
rd\qj \li2528\sb0\sl-413\slmult0 \par\pard\qj\li2528\ri940\sb38\sl-413\slmult0\f
i539 \up0 \expndtw-1\charscalex100 \ul0\nosupersub\cf2\f3\fs24 Every year a comm
ittee constituted by the management for the purpose on \up0 \expndtw0\charscalex
104 the basis of their overall performance and track record selects about 10 non
\up0 \expndtw0\charscalex102 executive employees. This award consist of Rs. 2500
and given to employees \up0 \expndtw0\charscalex102 concerned on august 15 ever
y year. \par\pard\ql \li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb0\sl-276\s
lmult0 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 e. Jawahar awar
d \par\pard\qj \li2528\sb0\sl-413\slmult0 \par\pard\qj\li2528\ri943\sb158\sl-413

\slmult0\fi539 \up0 \expndtw-1\charscalex100 \ul0\nosupersub\cf2\f3\fs24 Under t
his award two executives are selected for this award based on their \up0 \expndt
w0\charscalex103 performance. One from works area another from non-works area. T
he award \up0 \expndtw-2\charscalex100 consists of Rs. 5000 and a citation and i
s conferred on the respective employees \up0 \expndtw-3\charscalex100 on the Nat
ional Metallurgies day every year. \par\pard\ql \li2528\sb0\sl-276\slmult0 \par\
cf4\f5\fs24 f. Good work Reward \par\pard\qj \li2528\sb0\sl-413\slmult0 \par\par
d\qj\li2528\ri942\sb158\sl-413\slmult0\fi539 \up0 \expndtw-2\charscalex100 \ul0\
nosupersub\cf2\f3\fs24 All non-executives up to manager level are covered under
this scheme. The \line \up0 \expndtw0\charscalex100 purpose of this scheme is to
recognize especially good work by the employees. \line \up0 \expndtw0\charscale
x104 The main purpose of this scheme is to motivating the employees to maintain
\line \up0 \expndtw-2\charscalex100 high standard of work among the employees. G
ood work means specific piece of \par\pard\sect\sectd\fs24\paperw12240\paperh158
40\pard\sb0\sl-240{\bkmkstart Pg40}{\bkmkend Pg40}\par\pard\qj \li2528\sb0\sl-41
3\slmult0 \par\pard\qj\li2528\sb0\sl-413\slmult0 \par\pard\qj\li2528\sb0\sl-413\
slmult0 \par\pard\qj\li2528\ri940\sb120\sl-413\slmult0 \up0 \expndtw0\charscalex
100 \ul0\nosupersub\cf2\f3\fs24 work perform by individual (or) group it will re
sulted in honest quality of output, \up0 \expndtw-1\charscalex100 good house k
eeping, etc., based on the recommendation from HOD each \up0 \expndtw-1\
charscalex100 employee (or) group of employees are award ranging from Rs. 200 to
Rs. 500 to \up0 \expndtw-2\charscalex100 each employee. \par\pard\ql \li2528\sb
0\sl-276\slmult0 \par\pard\ql\li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb0\
-276\slmult0 \par\pard\ql\li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb105\sl
-276\slmult0 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 g. Good S
uggestion scheme \par\pard\qj \li2528\sb0\sl-412\slmult0 \par\pard\qj\li2528\ri9
43\sb180\sl-412\slmult0\fi539 \up0 \expndtw-2\charscalex100 \ul0\nosupersub\cf2\
f3\fs24 Under this scheme the employees are encouraged to give their suggestions
\line \up0 \expndtw0\charscalex102 in that will result in the meant have improv
e the working conditions or financial \line \up0 \expndtw0\charscalex100 positio
n of the company. Suggestions are given in the prescribed format. Cash \line \up
0 \expndtw-2\charscalex100 award is given according to the meant of the suggesti
on, made by the employee. \line \up0 \expndtw0\charscalex103 Suggestions are arr
anged and on the spot prizes are given to the employees \line \up0 \expndtw-3\ch
arscalex100 concerned. \par\pard\ql \li2528\sb0\sl-276\slmult0 \par\pard\ql\li25
\sb113\sl-276\slmult0 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24
h. Incentive for higher studies \par\pard\qj \li2528\sb0\sl-410\slmult0 \par\par
d\qj\li2528\ri923\sb184\sl-410\slmult0\fi539 \up0 \expndtw-2\charscalex100 \ul0\
nosupersub\cf2\f3\fs24 This scheme also includes the motivational scheme. This s
cheme facilitates \up0 \expndtw0\charscalex103 the employees to enrich their kno
wledge by acquiring for higher qualification. \up0 \expndtw-2\charscalex100 Unde
r this scheme the employees who acquire PG, BE, MBA, ICWA, etc., \up0
\expndtw0\charscalex103 obtained degree from educational institutions is given
one time cash award of \up0 \expndtw0\charscalex103 Rs.10000 to each employee. \
par\pard\sect\sectd\fs24\paperw12240\paperh15840\pard\sb0\sl-240{\bkmkstart Pg41
}{\bkmkend Pg41}\par\pard\ql \li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb0\
\up0 \expndtw0\charscalex101 \ul0\nosupersub\cf4\f5\fs24 4.2. Primary data ana
lysis \par\pard\ql \li2593\sb0\sl-276\slmult0 \par\pard\ql\li2593\sb0\sl-276\slm

ult0 \par\pard\ql\li2593\sb12\sl-276\slmult0 \up0 \expndtw-3\charscalex100 \ul0\
nosupersub\cf2\f3\fs24 The primary data was collected by means of a structured q
uestionnaire. \par\pard\ql \li3053\sb0\sl-276\slmult0 \par\pard\ql\li3053\sb0\sl
-276\slmult0 \par\pard\ql\li3053\sb132\sl-276\slmult0 \up0 \expndtw-3\charscalex
100 \ul0\nosupersub\cf4\f5\fs24 Table 4.2.1\ul0\nosupersub\cf6\f7\fs24 \ul0\nos
upersub\cf4\f5\fs24 AGE WISE CLASSIFICATION OF EMPLOYEES \par\pard\li4223\sb0\sl
-276\slmult0\par\pard\li4223\sb0\sl-276\slmult0\par\pard\li4223\sb37\sl-276\slmu
lt0\fi0\tx5270\tx6820 \up0 \expndtw-3\charscalex100 AGE\tab \up0 \expndtw-6\char
scalex100 Respondents\tab \up0 \expndtw-3\charscalex100 Percentage\par\pard\li42
23\sb24\sl-276\slmult0\fi0\tx5270\tx6820 \up0 \expndtw-3\charscalex100 \ul0\nosu
persub\cf2\f3\fs24 25-30\tab \up0 \expndtw-3\charscalex100 48\tab \up0 \expndtw3\charscalex100 16.00\par\pard\li4223\sb26\sl-276\slmult0\fi0\tx5270\tx6820 \up0
\expndtw-3\charscalex100 31-40\tab \up0 \expndtw-3\charscalex100 131\tab \up0 \
expndtw-3\charscalex100 43.67\par\pard\li4223\sb24\sl-276\slmult0\fi0\tx5270\tx6
820 \up0 \expndtw-3\charscalex100 41-50\tab \up0 \expndtw-3\charscalex100 96\tab
\up0 \expndtw-3\charscalex100 32.00\par\pard\li4223\sb27\sl-276\slmult0\fi0\tx5
270\tx6820 \up0 \expndtw-3\charscalex100 Above 50\tab \up0 \expndtw-3\charscalex
100 25\tab \up0 \expndtw-3\charscalex100 08.33\par\pard\li4223\sb24\sl-276\slmul
t0\fi0\tx5270\tx6820 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 T
otal\tab \up0 \expndtw-3\charscalex100 300\tab \up0 \expndtw-3\charscalex100 100
par\pard\qj\li3067\ri943\sb175\sl-413\slmult0 \up0 \expndtw0\charscalex102 \ul0\
nosupersub\cf2\f3\fs24 This table indicates that 16% of the respondents were be
tween the age \up0 \expndtw0\charscalex103 group of 25-30. 44% of the respondent
s were between the age group of \up0 \expndtw0\charscalex100 31-40. 32% of the r
espondents were between the age group of41-50. 8 % \up0 \expndtw0\charscalex100
of the respondents were between the age group of above 50. \par\pard\ql \li3107\
sb0\sl-276\slmult0 \par\pard\ql\li3107\sb0\sl-276\slmult0 \par\pard\ql\li3107\sb
0\sl-276\slmult0 \par\pard\ql\li3107\sb0\sl-276\slmult0 \par\pard\ql\li3107\sb11
7\sl-276\slmult0 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 Table
4.2.2\ul0\nosupersub\cf7\f8\fs24 \ul0\nosupersub\cf4\f5\fs24 DESIGNATION WISE
CLASSIFICATION OF EMPLOYEES
}
}}
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}
}}
g42}{\bkmkend Pg42}\par\pard\li4158\sb0\sl-276\slmult0\par\pard\li4158\sb0\sl-27
par\pard\li4158\sb0\sl-276\slmult0\par\pard\li4158\sb123\sl-276\slmult0\fi0\tx64
82\tx8034 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 DESIGNATION\
tab \up0 \expndtw-6\charscalex100 Respondents\tab \up0 \expndtw-3\charscalex100
Percentage\par\pard\li4158\sb24\sl-276\slmult0\fi0\tx6482\tx8034 \up0 \expndtw-3
\charscalex100 \ul0\nosupersub\cf2\f3\fs24 Technician\tab \up0 \expndtw-3\charsc
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lmult0\fi0\tx6482\tx8034 \up0 \expndtw-3\charscalex100 Operator\tab \up0 \expndt
w-3\charscalex100 81\tab \up0 \expndtw-3\charscalex100 27.00\par\pard\li4158\sb2
4\sl-276\slmult0\fi0\tx6482\tx8034 \up0 \expndtw-3\charscalex100 Sr.Technician\t
ab \up0 \expndtw-3\charscalex100 52\tab \up0 \expndtw-3\charscalex100 17.33\par\
Sr.operator\tab \up0 \expndtw-3\charscalex100 74\tab \up0 \expndtw-3\charscalex1
00 24.67\par\pard\li4158\sb24\sl-276\slmult0\fi0\tx6482\tx8034 \up0 \expndtw-3\c
harscalex100 Metallurgical services\tab \up0 \expndtw-3\charscalex100 32\tab \up
0 \expndtw-3\charscalex100 10.67\par\pard\li4158\sb26\sl-276\slmult0\fi0\tx6482\
tx8034 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 TOTAL\tab \up0
\expndtw-3\charscalex100 300\tab \up0 \expndtw-3\charscalex100 100\par\pard\ql \
63\sb0\sl-276\slmult0 \par\pard\ql\li3063\sb7\sl-276\slmult0\tx6059 \up0 \expndt

w0\charscalex101 \ul0\nosupersub\cf2\f3\fs24 This table indicates that \tab \
up0 \expndtw0\charscalex101 20% of the respondents under technician \par\pa
rd\qj \li3063\ri942\sb6\sl-420\slmult0\fi862 \up0 \expndtw0\charscalex100 depart
ment. 27 % of the respondents under operator department. \up0 \expndtw0\charscal
ex102 17% of the respondents under Sr.technician department.25% of the \
up0 \expndtw-1\charscalex100 respondents under Sr.operator department. 11% of th
e respondents under \up0 \expndtw-1\charscalex100 Metallurgical service departme
nt. \par\pard\ql \li3040\sb0\sl-276\slmult0 \par\pard\ql\li3040\sb0\sl-276\slmul
t0 \par\pard\ql\li3040\sb0\sl-276\slmult0 \par\pard\ql\li3040\sb111\sl-276\slmul
t0 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 Table 4.2.3\ul0\nos
upersub\cf6\f7\fs24 \ul0\nosupersub\cf4\f5\fs24 SATISFACTION WITH REGARD TO SSP
HOSPITAL \par\pard\li3962\sb0\sl-276\slmult0\par\pard\li3962\sb25\sl-276\slmult
0\fi0\tx6022\tx7802 \up0 \expndtw-3\charscalex100 Satisfaction\tab \up0 \expndtw
-3\charscalex100 Respondents\tab \up0 \expndtw-3\charscalex100 Percentage\par\pa
rd\li3962\sb27\sl-276\slmult0\fi0\tx6022\tx7802 \up0 \expndtw-3\charscalex100 \u
l0\nosupersub\cf2\f3\fs24 Highly Satisfied\tab \up0 \expndtw-3\charscalex100 63\
tab \up0 \expndtw-3\charscalex100 21.00\par\pard\li3962\sb24\sl-276\slmult0\fi0\
tx6022\tx7802 \up0 \expndtw-3\charscalex100 Satisfied\tab \up0 \expndtw-3\charsc
alex100 60\tab \up0 \expndtw-3\charscalex100 20.00\par\pard\li3962\sb26\sl-276\s
lmult0\fi0\tx6022\tx7802 \up0 \expndtw-3\charscalex100 Neutral\tab \up0 \expndtw
-3\charscalex100 76\tab \up0 \expndtw-3\charscalex100 25.33\par\pard\li3962\sb24
\sl-276\slmult0\fi0\tx6022\tx7802 \up0 \expndtw-3\charscalex100 Dissatisfied\tab
\up0 \expndtw-3\charscalex100 101\tab \up0 \expndtw-3\charscalex100 33.67\par\p
ard\li3962\sb26\sl-276\slmult0\fi0\tx6022\tx7802 \up0 \expndtw-3\charscalex100 \
ul0\nosupersub\cf4\f5\fs24 Total\tab \up0 \expndtw-3\charscalex100 300\tab \up0
\expndtw-3\charscalex100 100\par\pard\qj \li3067\sb0\sl-415\slmult0 \par\pard\qj
\li3067\sb0\sl-415\slmult0 \par\pard\qj\li3067\ri943\sb16\sl-415\slmult0 \up0 \e
xpndtw0\charscalex100 \ul0\nosupersub\cf2\f3\fs24 The above Table indicates that
21% of the employees are highly satisfied \line \up0 \expndtw0\charscalex102 wi
th the facilities provided in SSP hospital. 20% of the employees are \line
\up0 \expndtw0\charscalex100 satisfied with the facilities provided in SSP hosp
ital. 25% of the employees \line \up0 \expndtw0\charscalex103 are Neutrally sati
sfied with the facilities provided in SSP hospital. 34% of \line \up0 \expndtw0\
charscalex103 the employees are dissatisfied with the facilities provided in SSP
hospital.
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}}\par\pard\sect\sectd\fs24\paperw12240\paperh15840
{\sp{\sn shapeType}{\sv 202}}{\sp{\sn fFlipH}{\sv 0}}{\sp{\sn fFlipV}{\sv 0}}{\s
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F DOCTORS{\par}}}}\pard\sb0\sl-240{\bkmkstart Pg43}{\bkmkend Pg43}\par\pard\ql \
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arscalex100 \ul0\nosupersub\cf4\f5\fs24 FIGURE 4.2.1 SATISFACTION WITH REGARD TO
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-276\slmult0 \up0 \expndtw-4\charscalex100 Satisfaction level of SSP hospital \p
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up0 \expndtw-1\charscalex100 \ul0\nosupersub\cf8\f9\fs21 350 \par\pard\li3502\sb
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2 \dn4 \expndtw-2\charscalex100 100\tab \up0 \expndtw-2\charscalex100 Dissatisfi
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0 50\tab \up0 \expndtw-2\charscalex100 Total\par\pard\ql \li3742\sb18\sl-241\slm
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5932 \up0 \expndtw-1\charscalex100 Respondents\tab \up0 \expndtw-1\charscalex100
Percentage\par\pard\ql \li5918\sb259\sl-276\slmult0 \up0 \expndtw-3\charscalex1
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pndtw-3\charscalex100 Highly Dissatisfied\tab \up0 \expndtw-3\charscalex100 5\ta
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charscalex100 Neutral\tab \up0 \expndtw0\charscalex100 79\tab \up0 \expndtw0\cha
rscalex100 26.33\par\pard\li3067\sb25\sl-276\slmult0\fi1240\tx5994\tx7677 \up0 \
expndtw0\charscalex100 Dissatisfied\tab \up0 \expndtw0\charscalex100 31\tab \up0
\expndtw0\charscalex100 10.33\par\pard\li3067\sb26\sl-276\slmult0\fi1240\tx5994
\tx7677 \up0 \expndtw0\charscalex100 \ul0\nosupersub\cf4\f5\fs24 Total\tab \up0
\expndtw0\charscalex100 300\tab \up0 \expndtw0\charscalex100 100\par\pard\li3067
\sb172\sl-276\slmult0\fi0\tx6463 \up0 \expndtw0\charscalex100 \ul0\nosupersub\cf
2\f3\fs24 This Table indicates that\tab \up0 \expndtw0\charscalex100 58%
of the employees are satisfied\par\pard\li3067\sb139\sl-276\slmult0\fi0
\tx6525 \up0 \expndtw0\charscalex100 with their service dress.\tab \up0 \e
xpndtw0\charscalex100 42% of the employees are not\par\pard\ql \li3067
\sb124\sl-276\slmult0 \up0 \expndtw-8\charscalex100 satisfied
with their
service dress. \par\pard\ql \li3067\sb0\sl-276\slmult0 \par\pard\ql\li3067\sb0\s
l-276\slmult0 \up0 \expndtw-4\charscalex100 \ul0\nosupersub\cf4\f5\fs24 Table 4.
2.7
SATISFACTION WITH REGARD TO QUALITY OF SERVICE \par\pard\ql \li6198\sb4\s
l-276\slmult0 \up0 \expndtw-3\charscalex100 DRESSS
}
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hindDocument}{\sv 1}}{\shptxt\pard\plain \qj\sl177 \li0\ri0 \expndtw0\charscalex
101\ul0\nosupersub\cf4\f5\fs24 Performance Respondents \ul0\nosupersub\cf9\f10\
fs20 S\ul0\nosupersub\cf4\f5\fs24 \ul0\nosupersub\cf9\f10\fs20 ati\ul0\nosupers
ub\cf4\f5\fs24 rcentage{\par}}}}
x100\ul0\nosupersub\cf2\f3\fs24 27.33{\par}}}}
x100\ul0\nosupersub\cf2\f3\fs24 60.67{\par}}}}
x100\ul0\nosupersub\cf2\f3\fs24 12.00{\par}}}}\pard\sb0\sl-240{\bkmkstart Pg45}{

\bkmkend Pg45}\par\pard\qj \li3067\sb0\sl-415\slmult0 \par\pard\qj\li3067\sb0\sl
-415\slmult0 \par\pard\qj\li3067\sb0\sl-415\slmult0 \par\pard\qj\li3067\sb0\sl-4
15\slmult0 \par\pard\qj\li3067\sb0\sl-415\slmult0 \par\pard\qj\li3067\sb0\sl-415
\slmult0 \par\pard\qj\li3067\ri942\sb388\sl-415\slmult0 \up0 \expndtw0\charscale
x106 \ul0\nosupersub\cf2\f3\fs24 This table indicates that 7% of the employees
are highly satisfied with \up0 \expndtw0\charscalex100 their quality of service
dress.57% of the employees are satisfied with their \up0 \expndtw0\charscalex100
quality of service dress.26. % of the employees are Neutrally satisfied with \u
p0 \expndtw0\charscalex103 their quality of service dress. 10% of the employees
are dissatisfied with \up0 \expndtw-3\charscalex100 their quality of service dre
ss. \par\pard\ql \li3053\sb0\sl-276\slmult0 \par\pard\ql\li3053\sb0\sl-276\slmul
\up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 FIGURE 4.2\ul0\nosupe
rsub\cf2\f3\fs24 .\ul0\nosupersub\cf4\f5\fs24 2 SATISFACTION WITH REGARD TO SERV
ICE DRESS \par\pard\ql \li4176\sb0\sl-276\slmult0 \par\pard\ql\li4176\sb0\sl-276
Satisfaction level of Service Dress \par\pard\ql \li3502\sb0\sl-218\slmult0 \par
\pard\ql\li3502\sb114\sl-218\slmult0 \up0 \expndtw-4\charscalex100 \ul0\nosupers
ub\cf9\f10\fs20 350\par\pard\sect\sectd\sbknone\cols2\colno1\colw3870\colsr160\c
olno2\colw8070\colsr160\ql \li3502\sb27\sl-230\slmult0 \up0 \expndtw-4\charscale
x100 300\par\pard\ql \li3502\sb11\sl-230\slmult0 \up0 \expndtw-4\charscalex100 2
50\par\pard\ql \li3502\sb10\sl-230\slmult0 \up0 \expndtw-4\charscalex100 200\par
\pard\ql \li3502\sb9\sl-230\slmult0 \up0 \expndtw-4\charscalex100 150\par\pard\q
l \li3502\sb11\sl-230\slmult0 \up0 \expndtw-4\charscalex100 100\par\pard\ql \li3
606\sb10\sl-230\slmult0 \up0 \expndtw-3\charscalex100 50\par\pard\ql \li3712\sb9
\sl-230\slmult0 \up0 \expndtw-2\charscalex100 0\par\pard\column \ql \li3422\sb1\
sl-226\slmult0 \up0 \expndtw-2\charscalex100 Highly Satisfied\par\pard\ql \li376
8\sb86\sl-230\slmult0 \up0 \expndtw-3\charscalex100 sfied\par\pard\ql \li20\sb46
\sl-276\slmult0\tx3427 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf2\f3\fs24
Highly Helpful \up0 \expndtw-3\charscalex100 82\tab \up0 \expndtw-5\charscalex1
00 \ul0\nosupersub\cf9\f10\fs20 Neutral\par\pard\ql \li20\sb24\sl-276\slmult0\tx
1710\tx3427 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf2\f3\fs24 Helpful\ta
b \up0 \expndtw-3\charscalex100 182\tab \up0 \expndtw-1\charscalex100 \ul0\nosup
ersub\cf9\f10\fs20 Dissatisfied\par\pard\ql \li20\sb25\sl-276\slmult0\tx1710\tx3
427 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf2\f3\fs24 No \up0 \expndtw-3
\charscalex100 effect\tab \up0 \expndtw-3\charscalex100 36\tab \up0 \expndtw-6\c
harscalex100 \ul0\nosupersub\cf9\f10\fs20 Total\par\pard\ql \li20\sb29\sl-270\sl
mult0\tx1710\tx3395 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 To
tal\tab \up0 \expndtw-3\charscalex100 300\tab \up0 \expndtw-3\charscalex100 100\
par\pard\ql \li152\sb1\sl-215\slmult0\tx1760 \up0 \expndtw-3\charscalex100 \ul0\
nosupersub\cf9\f10\fs20 Respondents\tab \up0 \expndtw-2\charscalex100 Percentage
\par\pard\sect\sectd\sbknone \ql \li3067\sb0\sl-276\slmult0 \par\pard\ql\li3067
l-276\slmult0 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 Table 4.
2.8 SATISFACTION WITH REGARD TO USEFULNESS IN \par\pard\ql \li4773\sb4\sl-276\sl
mult0 \up0 \expndtw-3\charscalex100 PERFORMING THE\ul0\nosupersub\cf6\f7\fs24 \
ul0\nosupersub\cf4\f5\fs24 DUTY
}

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pbxpage\shpbypage\shpwr3\shpwrk0\shpfblwtxt1\shpz1068\shplid128{\sp{\sn shapeTyp
g46}{\bkmkend Pg46}\par\pard\qj \li3067\sb0\sl-413\slmult0 \par\pard\qj\li3067\s
b0\sl-413\slmult0 \par\pard\qj\li3067\sb0\sl-413\slmult0 \par\pard\qj\li3067\sb0
\sl-413\slmult0 \par\pard\qj\li3067\sb0\sl-413\slmult0 \par\pard\qj\li3067\sb0\s
l-413\slmult0 \par\pard\qj\li3067\sb0\sl-413\slmult0 \par\pard\qj\li3067\sb0\sl413\slmult0 \par\pard\qj\li3067\ri941\sb395\sl-413\slmult0 \up0 \expndtw0\charsc

alex100 \ul0\nosupersub\cf2\f3\fs24 This table indicates that 27% of the employe
es are rate their service dress \up0 \expndtw0\charscalex100 is highly helpful t
o perform their duty. 61% of the employees are rate their \up0 \expndtw0\charsca
lex104 service dress is helpful to perform their duty. 12% of the employees are
\up0 \expndtw-3\charscalex100 rate that no effect in their service dress to perf
orm their duty. \par\pard\ql \li3053\sb0\sl-276\slmult0 \par\pard\ql\li3053\sb0\
-276\slmult0 \par\pard\ql\li3053\sb0\sl-276\slmult0 \par\pard\ql\li3053\sb121\sl
-276\slmult0 \up0 \expndtw-4\charscalex100 \ul0\nosupersub\cf4\f5\fs24 Table 4.2
.9 SATISFACTION WITH REGARD TO MONET \par\pard\li4173\sb0\sl-276\slmult0\par\p
ard\li4173\sb0\sl-276\slmult0\par\pard\li4173\sb39\sl-276\slmult0\fi46\tx5782\tx
7490 \up0 \expndtw-3\charscalex100 Performance\tab \up0 \expndtw-3\charscalex100
Respondents\tab \up0 \expndtw-3\charscalex100 Percentage\par\pard\li4173\sb54\s
l-276\slmult0\fi0\tx5762\tx7352 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf
2\f3\fs24 Yes\tab \up0 \expndtw-3\charscalex100 170\tab \up0 \expndtw-3\charscal
ex100 56.67\par\pard\li4173\sb54\sl-276\slmult0\fi0\tx5762\tx7352 \up0 \expndtw3\charscalex100 No\tab \up0 \expndtw-3\charscalex100 130\tab \up0 \expndtw-3\cha
rscalex100 43.33\par\pard\li4173\sb54\sl-276\slmult0\fi0\tx5762\tx7352 \up0 \exp
ndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 Total\tab \up0 \expndtw-3\chars
calex100 300\tab \up0 \expndtw-3\charscalex100 100\par\pard\ql \li3307\sb0\sl-27
6\slmult0 \par\pard\ql\li3307\sb0\sl-276\slmult0 \par\pard\ql\li3307\sb0\sl-276\
slmult0 \par\pard\ql\li3307\sb0\sl-276\slmult0 \par\pard\ql\li3307\sb0\sl-276\sl
lt0 \par\pard\ql\li3307\sb275\sl-276\slmult0 \up0 \expndtw-3\charscalex100 FIGUR
E 4.2\ul0\nosupersub\cf6\f7\fs24 .\ul0\nosupersub\cf4\f5\fs24 3. SATISFACTION WI
TH REGARD TO MONET \par\pard\ql \li4986\sb0\sl-253\slmult0 \par\pard\ql\li4986\s
b250\sl-253\slmult0 \up0 \expndtw-4\charscalex100 \ul0\nosupersub\cf10\f11\fs23
Satisfaction level of MONET \par\pard\li3862\sb0\sl-207\slmult0\par\pard\li3862\
sb0\sl-207\slmult0\par\pard\li3862\sb205\sl-207\slmult0\fi0 \up0 \expndtw-1\char
scalex100 \ul0\nosupersub\cf11\f12\fs18 400\par\pard\li3862\sb79\sl-207\slmult0\
fi0\tx8782 \up0 \expndtw-1\charscalex100 300\tab \up0 \expndtw-1\charscalex100 Y
es\par\pard\li3862\sb93\sl-207\slmult0\fi0\tx8782 \up0 \expndtw-1\charscalex100
200\tab \up0 \expndtw-1\charscalex100 No\par\pard\li3862\sb77\sl-207\slmult0\fi0
\tx8782 \up0 \expndtw-1\charscalex100 100\tab \dn2 \expndtw-1\charscalex100 Tota
l\par\pard\ql \li4072\sb69\sl-207\slmult0 \up0 \expndtw-2\charscalex100 0 \par\p
ard\li4792\sb87\sl-207\slmult0\fi0\tx6905 \up0 \expndtw0\charscalex101 Responden
ts\tab \up0 \expndtw0\charscalex101 Percentage
}
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l-276\slmult0 \par\pard\ql\li3067\sb0\sl-276\slmult0 \par\pard\ql\li3067\sb0\sl276\slmult0 \par\pard\ql\li3067\sb0\sl-276\slmult0 \par\pard\ql\li3067\sb228\sl276\slmult0\tx5951 \up0 \expndtw-2\charscalex100 \ul0\nosupersub\cf2\f3\fs24 Thi
s table indicates that \tab \up0 \expndtw-2\charscalex100 57% of the emplo
yees are satisfied with the \par\pard\qj \li3067\ri946\sb42\sl-400\slmult0 \
up0 \expndtw0\charscalex103 functioning of MONET. 43%\ul0\nosupersub\cf7\f8\fs2
4 \ul0\nosupersub\cf2\f3\fs24 of the employees are not satisfied with the \up0
\expndtw-3\charscalex100 functioning of MONET\ul0\nosupersub\cf7\f8\fs24 . \par\
pard\ql \li3053\sb0\sl-276\slmult0 \par\pard\ql\li3053\sb0\sl-276\slmult0 \par\p
ard\ql\li3053\sb0\sl-276\slmult0 \par\pard\ql\li3053\sb135\sl-276\slmult0 \up0 \
expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 Table 4.2.10 SATISFACTION WI
TH REGARD TO ENTERTAINMENT BY \par\pard\ql \li6118\sb1\sl-256\slmult0 \up0 \expn
dtw-3\charscalex100 MONET \par\pard\li3797\sb0\sl-276\slmult0\par\pard\li3797\sb
0\sl-276\slmult0\par\pard\li3797\sb43\sl-276\slmult0\fi300\tx5787\tx7475 \up0 \e
xpndtw-3\charscalex100 Satisfaction\tab \up0 \expndtw-3\charscalex100 Respondent
s\tab \up0 \expndtw-3\charscalex100 Percentage\par\pard\li3797\sb27\sl-276\slmul
t0\fi0\tx5787\tx7412 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf2\f3\fs24 H
ighly Satisfied\tab \up0 \expndtw-3\charscalex100 44\tab \up0 \expndtw-3\charsca
lex100 14.67\par\pard\li3797\sb24\sl-276\slmult0\fi0\tx5787\tx7412 \up0 \expndtw
-3\charscalex100 Satisfied\tab \up0 \expndtw-3\charscalex100 51\tab \up0 \expndt
w-3\charscalex100 17.00\par\pard\li3797\sb26\sl-276\slmult0\fi0\tx5787\tx7412 \u
p0 \expndtw-3\charscalex100 Neutral\tab \up0 \expndtw-3\charscalex100 57\tab \up
tx7412 \up0 \expndtw-3\charscalex100 Dissatisfied\tab \up0 \expndtw-3\charscalex
100 65\tab \up0 \expndtw-3\charscalex100 21.67\par\pard\li3797\sb26\sl-276\slmul
t0\fi0\tx5787\tx7412 \up0 \expndtw-6\charscalex100 Highly Dissatisfied\tab \up0
\expndtw-3\charscalex100 83\tab \up0 \expndtw-3\charscalex100 27.67\par\pard\li3
797\sb24\sl-276\slmult0\fi0\tx5787\tx7412 \up0 \expndtw-3\charscalex100 \ul0\nos
upersub\cf4\f5\fs24 Total\tab \up0 \expndtw-3\charscalex100 300\tab \up0 \expndt
w-3\charscalex100 100\par\pard\ql \li3067\sb10\sl-276\slmult0 \up0 \expndtw-1\ch
arscalex100 \ul0\nosupersub\cf2\f3\fs24 This Table indicates that 15% of the emp
loyees are highly satisfied
with \par\pard\qj \li3067\ri945\sb6\sl-420\slmul
t0\fi626 \up0 \expndtw-3\charscalex100 entertainment by MONET among township res
ident. MONET satisfies \line \up0 \expndtw0\charscalex102 17% of the employee
s with entertainment among township resident. \line \up0 \expndtw0\charscal

ex102 MONET neutrally satisfies \up0 \expndtw0\charscalex102 19% of the emp
loyees with entertainment \par\pard\qj \li3067\ri942\sb0\sl-420\slmult0 \up0 \
expndtw-1\charscalex100 among township resident. MONET dissatisfied 22% of the e
mployees with \up0 \expndtw-1\charscalex100 entertainment among township residen
t. MONET highly dissatisfied 28% of \up0 \expndtw-2\charscalex100 the employees
with entertainment among township resident. \par\pard\ql \li3067\sb0\sl-276\slmu
lt0 \par\pard\ql\li3067\sb0\sl-276\slmult0 \par\pard\ql\li3067\sb0\sl-276\slmult
0 \par\pard\ql\li3067\sb91\sl-276\slmult0 \up0 \expndtw-3\charscalex100 \ul0\nos
upersub\cf4\f5\fs24 Table 4.2\ul0\nosupersub\cf6\f7\fs24 .\ul0\nosupersub\cf4\f5
\fs24 11. SATIFACTION WITH REGARD TO CANTEEN \par\pard\ql \li9187\sb0\sl-276\slm
ult0 \par\pard\ql\li9187\sb8\sl-276\slmult0 \up0 \expndtw-3\charscalex100 (In Pe
rcentage) \par\pard\li2508\sb175\sl-276\slmult0\fi2004\tx6772\tx8332\tx9292 \up0
\expndtw-3\charscalex100 Highly Satisfactory\tab \up0 \expndtw-3\charscalex100
Satisfactory\tab \up0 \expndtw-3\charscalex100 Neutral\tab \up0 \expndtw-3\chars
calex100 Dissatisfactory\par\pard\li2508\sb41\sl-276\slmult0\fi0\tx4512\tx6772\t
x8332\tx9292 \up0 \expndtw-3\charscalex100 a) Quality of food\tab \up0 \expndtw3\charscalex100 \ul0\nosupersub\cf2\f3\fs24 22.67\tab \up0 \expndtw-3\charscalex
100 58.33\tab \up0 \expndtw-3\charscalex100 19.00\tab \up0 \expndtw-3\charscalex
100 0\par\pard\li2508\sb37\sl-276\slmult0\fi0\tx4512\tx6772\tx8332\tx9292 \up0 \
expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 b)Hygiene\tab \up0 \expndtw3\charscalex100 \ul0\nosupersub\cf2\f3\fs24 19.67\tab \up0 \expndtw-3\charscalex
100 65.00\tab \up0 \expndtw-3\charscalex100 12.00\tab \up0 \expndtw-3\charscalex
100 3.33\par\pard\li2508\sb41\sl-276\slmult0\fi0\tx4512\tx6772\tx8332\tx9292 \up
0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 c)Service\tab \up0 \expnd
tw-3\charscalex100 \ul0\nosupersub\cf2\f3\fs24 17.33\tab \up0 \expndtw-3\charsca
lex100 71.67\tab \up0 \expndtw-3\charscalex100 8.67\tab \up0 \expndtw-3\charscal
ex100 2.33
}
}}
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x100\ul0\nosupersub\cf4\f5\fs24 Table 4.2.1\ul0\nosupersub\cf13\f14\fs20 a)\ul0\
nosupersub\cf4\f5\fs24 .\ul0\nosupersub\cf13\f14\fs20 Q\ul0\nosupersub\cf4\f5\fs
24 S\ul0\nosupersub\cf13\f14\fs20 u\ul0\nosupersub\cf4\f5\fs24 ATIFACTION WITH R
EGARD TO FOOD{\par}}}}\pard\sb0\sl-240{\bkmkstart Pg48}{\bkmkend Pg48}\par\pard\
This Table indicates that 23% of the employees are highly satisfied with qualit
y \par\pard\li4128\sb195\sl-276\slmult0\fi180\tx5880\tx7565\tx9897 \dn3 \expndtw
-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 Satisfaction\tab \dn3 \expndtw-3\ch
arscalex100 Respondents\tab \dn3 \expndtw-3\charscalex100 Percentage\tab \up0 \e
xpndtw-3\charscalex100 \ul0\nosupersub\cf2\f3\fs24 of food in\par\pard\sect\sect
d\sbknone\cols2\colno1\colw9737\colsr160\colno2\colw2203\colsr160\ql \li4128\sb2
6\sl-276\slmult0\tx7437 \up0 \expndtw-3\charscalex100 Highly Satisfied \up0 \exp
ndtw-4\charscalex100 46\tab \up0 \expndtw-3\charscalex100 15.33\par\pard\ql \li4
128\sb24\sl-276\slmult0\tx5875\tx7437 \up0 \expndtw-3\charscalex100 Satisfied\ta
b \up0 \expndtw-3\charscalex100 217\tab \up0 \expndtw-3\charscalex100 72.33\par\
pard\ql \li4128\sb27\sl-276\slmult0\tx5875\tx7437 \up0 \expndtw-3\charscalex100
Neutral\tab \up0 \expndtw-4\charscalex100 31\tab \up0 \expndtw-3\charscalex100 1
0.33\par\pard\column \qj \li21\ri956\sb0\sl-414\slmult0 \up0 \expndtw-3\charscal
ex100 canteen. \line \up0 \expndtw-3\charscalex100 20% of the \par\pard\sect\sec
td\sbknone \li4128\sb0\sl-276\slmult0\fi0\tx5880\tx7442\tx9897 \up0 \expndtw-3\c
harscalex100 Dissatisfied\tab \up0 \expndtw-3\charscalex100 6\tab \up0 \expndtw3\charscalex100 2.00\tab \up0 \expndtw-3\charscalex100 employees\par\pard\sect\s
ectd\sbknone\cols2\colno1\colw9737\colsr160\colno2\colw2203\colsr160\ql \li4128\
sb25\sl-276\slmult0\tx5875\tx7437 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\
cf4\f5\fs24 Total\tab \up0 \expndtw-3\charscalex100 300\tab \up0 \expndtw-3\char
scalex100 100\par\pard\column \ql \li21\sb181\sl-216\slmult0 \up0 \expndtw-3\cha
rscalex100 \ul0\nosupersub\cf2\f3\fs24 are highly \par\pard\sect\sectd\sbknone \
qj \li2707\ri1430\sb13\sl-420\slmult0 \up0 \expndtw-2\charscalex100 satisfied wi
th Hygiene of food in canteen. 17% of the employees are highly \up0 \expndtw-3\c
harscalex100 satisfied with Canteen service. \par\pard\ql \li3587\sb0\sl-276\slm
ult0 \par\pard\ql\li3587\sb0\sl-276\slmult0 \par\pard\ql\li3587\sb247\sl-276\slm
ult0 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 FIGURE 4.2\ul0\no
supersub\cf6\f7\fs24 .\ul0\nosupersub\cf4\f5\fs24 4. SATISFACTION WITH REGARD TO
CANTEEN \par\pard\ql \li4656\sb0\sl-276\slmult0 \par\pard\ql\li4656\sb0\sl-276\
slmult0 \par\pard\ql\li4656\sb32\sl-276\slmult0 \up0 \expndtw-4\charscalex100 \u
l0\nosupersub\cf12\f13\fs24 Satisfaction with regard to Canteen\par\pard\sect\se
ctd\sbknone\cols2\colno1\colw7872\colsr160\colno2\colw4068\colsr160\ql \li4042\s
b0\sl-230\slmult0 \par\pard\ql \li4042\sb114\sl-230\slmult0 \up0 \expndtw-4\char
scalex100 \ul0\nosupersub\cf13\f14\fs20 80\par\pard\ql \li4042\sb130\sl-230\slmu
lt0 \up0 \expndtw-4\charscalex100 60\par\pard\ql \li4042\sb130\sl-230\slmult0 \u
p0 \expndtw-4\charscalex100 40\par\pard\ql \li4042\sb115\sl-230\slmult0 \up0 \ex
pndtw-4\charscalex100 20\par\pard\ql \li4146\sb130\sl-230\slmult0 \up0 \expndtw2\charscalex100 0\par\pard\ql \li5001\sb55\sl-230\slmult0\tx5640 \up0 \expndtw0\
charscalex100 ality\tab \up0 \expndtw-1\charscalex100 b)Hygine
c)Service\par\
pard\ql \li4656\sb16\sl-241\slmult0\tx5701 \up0 \expndtw-6\charscalex100 of food
\tab \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 CANTEEN\par\pard\
column \ql \li8032\sb0\sl-230\slmult0 \par\pard\ql \li20\sb144\sl-230\slmult0 \u
p0 \expndtw-3\charscalex100 \ul0\nosupersub\cf13\f14\fs20 Highly\par\pard\ql \li

20\sb10\sl-230\slmult0 \up0 \expndtw-1\charscalex100 Satisfactory\par\pard\ql \l
i20\sb85\sl-230\slmult0 \up0 \expndtw-1\charscalex100 Satisfactory\par\pard\ql \
li8032\sb0\sl-230\slmult0 \par\pard\ql \li20\sb95\sl-230\slmult0 \up0 \expndtw-4
\charscalex100 Neutral\par\pard\ql \li8032\sb0\sl-241\slmult0 \par\pard\ql \li20
\sb75\sl-241\slmult0 \up0 \expndtw-1\charscalex100 Dissatisfactory \up0 \expndtw
-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 IN \par\pard\sect\sectd\sbknone \qj
\li3067\sb0\sl-400\slmult0 \par\pard\qj\li3067\sb0\sl-400\slmult0 \par\pard\qj\
li3067\sb0\sl-400\slmult0 \par\pard\qj\li3067\sb0\sl-400\slmult0 \par\pard\qj\li
67\sb0\sl-400\slmult0 \par\pard\qj\li3067\ri944\sb201\sl-400\slmult0 \up0 \expnd
tw-1\charscalex100 \ul0\nosupersub\cf2\f3\fs24 This Table indicates that 15% of
the employees are highly satisfied with the \line \up0 \expndtw-2\charscalex100
food in canteen. This Table indicates that \up0 \expndtw-2\charscalex100 7
2% of the employees are \par\pard\ql \li3067\sb123\sl-276\slmult0 \up0 \expn
dtw0\charscalex100 satisfied with the food in canteen.10% of the employees are n
eutrally with
}
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b0\sl-400\slmult0 \par\pard\qj\li3067\sb0\sl-400\slmult0 \par\pard\qj\li3067\ri9
45\sb170\sl-400\slmult0 \up0 \expndtw0\charscalex100 \ul0\nosupersub\cf2\f3\fs24
the food in canteen. 2% of the employees are dissatisfied with the food in \up0
\expndtw0\charscalex100 canteen. \par\pard\ql \li3067\sb0\sl-276\slmult0 \par\p
d\ql\li3067\sb135\sl-276\slmult0 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\c
f4\f5\fs24 Table 4.2.13 WHETHER THE WEIGHTAGE IS GIVEN TO THE \par\pard\ql \li48
68\sb1\sl-256\slmult0 \up0 \expndtw-3\charscalex100 SUGGESTION BY EMPLOYEES \par
83\sb17\sl-276\slmult0\fi32\tx5974\tx7622 \up0 \expndtw-3\charscalex100 Satisfac
tion\tab \up0 \expndtw-3\charscalex100 Respondents\tab \up0 \expndtw-3\charscale
x100 Percentage\par\pard\li4483\sb26\sl-276\slmult0\fi0\tx5937\tx7557 \up0 \expn
dtw-3\charscalex100 \ul0\nosupersub\cf2\f3\fs24 Yes\tab \up0 \expndtw-3\charscal
ex100 205\tab \up0 \expndtw-3\charscalex100 68.33\par\pard\li4483\sb24\sl-276\sl
mult0\fi0\tx5937\tx7557 \up0 \expndtw-3\charscalex100 No\tab \up0 \expndtw-3\cha
rscalex100 95\tab \up0 \expndtw-3\charscalex100 31.67\par\pard\li4483\sb26\sl-27
6\slmult0\fi0\tx5937\tx7557 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5
\fs24 Total\tab \up0 \expndtw-3\charscalex100 300\tab \up0 \expndtw-3\charscalex
100 100\par\pard\ql \li3067\sb0\sl-276\slmult0 \par\pard\ql\li3067\sb203\sl-276\
slmult0 \up0 \expndtw0\charscalex105 \ul0\nosupersub\cf2\f3\fs24 This table indi
cates that 68% of the employees are rated that \par\pard\ql \li3230\sb124\sl-27
6\slmult0\tx9444 \up0 \expndtw0\charscalex100 their suggestions is consider
by canteen in charge. \tab \up0 \expndtw0\charscalex101 32% of the \par\par
d\qj \li3133\ri1144\sb26\sl-420\slmult0\fi130 \up0 \expndtw0\charscalex105 emplo
yees are rated that their suggestions is not consider by \up0 \expndtw3\charscalex100 canteen in charge. \par\pard\ql \li3107\sb0\sl-276\slmult0 \par\
cf4\f5\fs24 Table 4.2.14 SATISFACTION WITH REGARD TO HIGHER EDUCATION \par\pard\
li4142\sb0\sl-276\slmult0\par\pard\li4142\sb32\sl-276\slmult0\fi121\tx5812\tx755
0 \up0 \expndtw-3\charscalex100 Satisfaction\tab \up0 \expndtw-3\charscalex100 R
espondents\tab \up0 \expndtw-3\charscalex100 Percentage\par\pard\li4142\sb24\sl276\slmult0\fi0\tx5777\tx7397 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf2\
f3\fs24 Yes\tab \up0 \expndtw-3\charscalex100 215\tab \up0 \expndtw-3\charscalex
100 71.67\par\pard\li4142\sb25\sl-276\slmult0\fi0\tx5777\tx7397 \up0 \expndtw-3\
charscalex100 No\tab \up0 \expndtw-3\charscalex100 85\tab \up0 \expndtw-3\charsc
alex100 28.33\par\pard\li4142\sb24\sl-276\slmult0\fi0\tx5777\tx7397 \up0 \expndt
w-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 Total\tab \up0 \expndtw-3\charscal
ex100 300\tab \up0 \expndtw-3\charscalex100 100\par\pard\qj \li3067\sb0\sl-420\s
lmult0 \par\pard\qj\li3067\sb0\sl-420\slmult0 \par\pard\qj\li3067\ri945\sb141\sl
-420\slmult0 \up0 \expndtw-2\charscalex100 \ul0\nosupersub\cf2\f3\fs24 This Tab
le indicates that 72% of the employees are satisfied with the \up0 \ex
pndtw0\charscalex103 promotional measures. 28% of the employees are not satisfi
ed with the \up0 \expndtw-3\charscalex100 promotional measures. \par\pard\ql \li
67\sb0\sl-276\slmult0 \par\pard\ql\li3067\sb111\sl-276\slmult0 \up0 \expndtw-3\c
harscalex100 \ul0\nosupersub\cf4\f5\fs24 FIGURE 4.2. 5. SATISFACTION WITH REGARD
TO EDUCATION
}
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x100 \ul0\nosupersub\cf14\f15\fs22 Satisfaction level of education \par\pard\ql
w-4\charscalex100 \ul0\nosupersub\cf15\f16\fs19 400 \par\pard\li4402\sb163\sl-21
8\slmult0\fi0\tx9230 \up0 \expndtw-4\charscalex100 300\tab \dn3 \expndtw-4\chars
calex100 Yes\par\pard\li4402\sb158\sl-218\slmult0\fi0\tx9230 \up0 \expndtw-4\cha
rscalex100 200\tab \up0 \expndtw-4\charscalex100 No\par\pard\li4402\sb105\sl-218
\slmult0\fi0\tx9230 \dn3 \expndtw-4\charscalex100 100\tab \up0 \expndtw-4\charsc
alex100 Total\par\pard\ql \li4610\sb182\sl-218\slmult0 \up0 \expndtw-2\charscale
x100 0 \par\pard\li5285\sb78\sl-218\slmult0\fi0\tx7342 \up0 \expndtw-3\charscale
x100 Respondents\tab \up0 \expndtw-3\charscalex100 Percentage\par\pard\ql \li306
7\sb0\sl-276\slmult0 \par\pard\ql\li3067\sb0\sl-276\slmult0 \par\pard\ql\li3067\
0\sl-276\slmult0 \par\pard\ql\li3067\sb19\sl-276\slmult0 \up0 \expndtw-3\charsca
lex100 \ul0\nosupersub\cf4\f5\fs24 Table 4.2.15 SATISFACTION WITH REGARD TO TOWN
SHIP SCHOOL \par\pard\li3763\sb0\sl-276\slmult0\par\pard\li3763\sb195\sl-276\slm
ult0\fi303\tx5892\tx7724 \up0 \expndtw-3\charscalex100 Satisfaction\tab \up0 \ex
pndtw-3\charscalex100 Respondents\tab \up0 \expndtw-3\charscalex100 Percentage\p
ar\pard\li3763\sb27\sl-276\slmult0\fi0\tx5764\tx7570 \up0 \expndtw-3\charscalex1
00 \ul0\nosupersub\cf2\f3\fs24 Highly Satisfied\tab \up0 \expndtw-3\charscalex10
0 15\tab \up0 \expndtw-3\charscalex100 5.00\par\pard\li3763\sb24\sl-276\slmult0\
fi0\tx5764\tx7570 \up0 \expndtw-3\charscalex100 Satisfied\tab \up0 \expndtw-3\ch
arscalex100 195\tab \up0 \expndtw-3\charscalex100 65.00\par\pard\li3763\sb26\sl276\slmult0\fi0\tx5764\tx7570 \up0 \expndtw-3\charscalex100 Neutral\tab \up0 \ex
pndtw-3\charscalex100 50\tab \up0 \expndtw-3\charscalex100 16.67\par\pard\li3763
\sb24\sl-276\slmult0\fi0\tx5764\tx7570 \up0 \expndtw-3\charscalex100 Dissatisfie
d\tab \up0 \expndtw-3\charscalex100 30\tab \up0 \expndtw-3\charscalex100 10.00\p
ar\pard\li3763\sb26\sl-276\slmult0\fi0\tx5764\tx7570 \up0 \expndtw-3\charscalex1

00 Highly Dissatisfied\tab \up0 \expndtw-3\charscalex100 10\tab \up0 \expndtw-3\
charscalex100 3.33\par\pard\li3763\sb24\sl-276\slmult0\fi0\tx5764\tx7570 \up0 \e
xpndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 Total\tab \up0 \expndtw-3\cha
rscalex100 300\tab \up0 \expndtw-3\charscalex100 100\par\pard\ql \li10642\sb0\sl
-216\slmult0 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf2\f3\fs24 This \par
\pard\ql \li1988\sb135\sl-276\slmult0\tx4563 \up0 \expndtw0\charscalex104 Table
indicates that \tab \up0 \expndtw0\charscalex108 5% of the employees are
highly satisfied with the \par\pard\ql \li3002\ri945\sb31\sl-413\slmult0\tx33
90 \up0 \expndtw0\charscalex102 Township school. 65% of the employees are satis
fied with the Township \up0 \expndtw-2\charscalex100 school. 17%of the employees
are neutrally with the Township school. 10% \line\tab \up0 \expndtw0\charscalex
100 of the employees are dissatisfied with the Township school. 3% of the \line
\up0 \expndtw0\charscalex100 employees are highly dissatisfied with the Township
school. \par\pard\ql \li3133\sb0\sl-276\slmult0 \par\pard\ql\li3133\sb0\sl-276\
slmult0 \par\pard\ql\li3133\sb0\sl-276\slmult0 \par\pard\ql\li3133\sb113\sl-276\
slmult0 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 Table 4.2.16 S
ATISFACTION WITH REGARD TO NUMBER OF \par\pard\ql \li4933\sb4\sl-276\slmult0 \up
0 \expndtw-3\charscalex100 TEACHERS IN THE SCHOOL \par\pard\li4030\sb0\sl-276\sl
mult0\par\pard\li4030\sb186\sl-276\slmult0\fi212\tx5880\tx7617 \up0 \expndtw-3\c
harscalex100 Satisfaction\tab \up0 \expndtw-3\charscalex100 Respondents\tab \up0
\expndtw-3\charscalex100 Percentage\par\pard\li4030\sb26\sl-276\slmult0\fi0\tx5
845\tx7465 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf2\f3\fs24 Yes\tab \up
0 \expndtw-3\charscalex100 225\tab \up0 \expndtw-3\charscalex100 75.00\par\pard\
li4030\sb24\sl-276\slmult0\fi0\tx5845\tx7465 \up0 \expndtw-3\charscalex100 No\ta
b \up0 \expndtw-3\charscalex100 75\tab \up0 \expndtw-3\charscalex100 25.00\par\p
ard\li4030\sb25\sl-276\slmult0\fi0\tx5845\tx7465 \up0 \expndtw-3\charscalex100 \
ul0\nosupersub\cf4\f5\fs24 Total\tab \up0 \expndtw-3\charscalex100 300\tab \up0
\expndtw-3\charscalex100 100
}
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g51}{\bkmkend Pg51}\par\pard\sect\sectd\sbknone\cols2\colno1\colw7345\colsr20\co
lno2\colw4735\colsr160\ql \li4423\sb0\sl-276\slmult0 \par\pard\ql \li4423\sb0\sl
-276\slmult0 \par\pard\ql \li4423\sb0\sl-276\slmult0 \par\pard\ql \li4423\sb0\sl
-276\slmult0 \par\pard\ql \li4423\sb0\sl-276\slmult0 \par\pard\ql \li4423\sb0\sl
-276\slmult0 \par\pard\ql \li4423\sb0\sl-276\slmult0 \par\pard\ql \li4423\sb263\
sl-276\slmult0 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 Satisfa
ction \up0 \expndtw-5\charscalex100 Respondents\par\pard\ql \li4423\sb26\sl-276\
slmult0\tx5810 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf2\f3\fs24 Yes\tab
\up0 \expndtw-3\charscalex100 230\par\pard\ql \li4423\sb24\sl-276\slmult0\tx581
0 \up0 \expndtw-3\charscalex100 No\tab \up0 \expndtw-4\charscalex100 70\par\pard
\column \ql \li7365\sb0\sl-276\slmult0 \par\pard\ql \li7365\sb0\sl-276\slmult0 \
par\pard\ql \li7365\sb0\sl-276\slmult0 \par\pard\ql \li7365\sb0\sl-276\slmult0 \
par\pard\ql \li7365\sb0\sl-276\slmult0 \par\pard\ql \li7365\sb0\sl-276\slmult0 \
par\pard\ql \li7365\sb0\sl-276\slmult0 \par\pard\ql \li27\sb263\sl-276\slmult0\t
x3315 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 Percentage\tab \
up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf2\f3\fs24 This\par\pard\ql \li21\
sb73\sl-220\slmult0 \up0 \expndtw-3\charscalex100 76.67\par\pard\ql \li2601\sb0\
sl-216\slmult0 \up0 \expndtw-3\charscalex100 Table\par\pard\ql \li21\sb0\sl-216\
slmult0 \up0 \expndtw-3\charscalex100 23.33 \par\pard\sect\sectd\sbknone \li3067
\sb0\sl-216\slmult0\fi1356\tx5815\tx7365\tx9946 \up0 \expndtw0\charscalex101 \ul
0\nosupersub\cf4\f5\fs24 Total\tab \up0 \expndtw0\charscalex101 300\tab \up0 \ex
pndtw0\charscalex101 100\tab \dn2 \expndtw0\charscalex101 \ul0\nosupersub\cf2\f3
\fs24 indicates\par\pard\sect\sectd\sbknone \li3067\sb110\sl-276\slmult0\fi0\tx3
783 \up0 \expndtw0\charscalex101 that\tab \up0 \expndtw0\charscalex101 75%

of
the employees are satisfied with the\par\pard\sect\sectd\sbknone \l
i3067\sb138\sl-276\slmult0\fi84 \up0 \expndtw0\charscalex101 number of teachers
available in Township school. 25% of the employees\par\pard\sect\sectd\sbknone \
li3067\sb137\sl-276\slmult0\fi66 \up0 \expndtw0\charscalex102 are satisfied with
the number of teachers available in Township school.\par\pard\ql \li3053\sb0\sl
0 \ul0\nosupersub\cf4\f5\fs24 Table 4.2.17 SATISFACTION WITH REGARD TO REST
ROOM \par\pard\li4142\sb0\sl-276\slmult0\par\pard\li4142\sb0\sl-276\slmult0\par\
0 Satisfaction\tab \up0 \expndtw-3\charscalex100 Respondents\tab \up0 \expndtw-3
\charscalex100 Percentage\par\pard\li4142\sb24\sl-276\slmult0\fi0\tx5827\tx7512
\up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf2\f3\fs24 Yes\tab \up0 \expndtw3\charscalex100 110\tab \up0 \expndtw-3\charscalex100 36.67\par\pard\li4142\sb26
\sl-276\slmult0\fi0\tx5827\tx7512 \up0 \expndtw-3\charscalex100 No\tab \up0 \exp
ndtw-3\charscalex100 190\tab \up0 \expndtw-3\charscalex100 63. 33\par\pard\li414
2\sb24\sl-276\slmult0\fi0\tx5827\tx7512 \up0 \expndtw-3\charscalex100 \ul0\nosup
ersub\cf4\f5\fs24 Total\tab \up0 \expndtw-3\charscalex100 300\tab \up0 \expndtw3\charscalex100 100\par\pard\qj \li3067\sb0\sl-420\slmult0 \par\pard\qj\li3067\r
i941\sb144\sl-420\slmult0 \up0 \expndtw0\charscalex102 \ul0\nosupersub\cf2\f3\fs
24 This Table indicates that 37% of the employees are satisfied with the rest \u
p0 \expndtw0\charscalex102 room. 63% of the employees are satisfied with the res
t room. \par\pard\ql \li2660\sb0\sl-276\slmult0 \par\pard\ql\li2660\sb0\sl-276\s
lmult0 \up0 \expndtw-5\charscalex100 \ul0\nosupersub\cf4\f5\fs24 Table 4.2.18.
SATISFACTION WITH REGARD TO TOILET FACILITY \par\pard\qj \li3067\sb0\sl-420\s
lmult0 \par\pard\qj\li3067\sb0\sl-420\slmult0 \par\pard\qj\li3067\sb0\sl-420\slm
ult0 \par\pard\qj\li3067\sb0\sl-420\slmult0 \par\pard\qj\li3067\sb0\sl-420\slmul
t0 \par\pard\qj\li3067\ri1014\sb126\sl-420\slmult0 \up0 \expndtw-1\charscalex100
\ul0\nosupersub\cf2\f3\fs24 This Table indicates that 77% of the employees are
satisfied with the toilet \up0 \expndtw-1\charscalex100 facility.23% of the empl
oyees are not satisfied with the toilet facility.
}
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x100 \ul0\nosupersub\cf4\f5\fs24 Table 4.2.19. SATISFACTION WITH REGARD TO MOTIV
ATIONAL \par\pard\ql \li5852\sb4\sl-276\slmult0 \up0 \expndtw-3\charscalex100 SC
HEME \par\pard\li3767\sb0\sl-276\slmult0\par\pard\li3767\sb0\sl-276\slmult0\par\
00 Satisfaction\tab \up0 \expndtw-3\charscalex100 Respondents\tab \up0 \expndtw3\charscalex100 Percentage\par\pard\li3767\sb24\sl-276\slmult0\fi0\tx6187\tx7924
\up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf2\f3\fs24 Highly Satisfied\tab
\up0 \expndtw-3\charscalex100 61\tab \up0 \expndtw-3\charscalex100 20.33\par\par
d\li3767\sb27\sl-276\slmult0\fi0\tx6187\tx7924 \up0 \expndtw-3\charscalex100 Sat
isfied\tab \up0 \expndtw-3\charscalex100 148\tab \up0 \expndtw-3\charscalex100 4
9.33\par\pard\li3767\sb24\sl-276\slmult0\fi0\tx6187\tx7924 \up0 \expndtw-3\chars
calex100 Neutral\tab \up0 \expndtw-3\charscalex100 47\tab \up0 \expndtw-3\charsc
alex100 15.67\par\pard\li3767\sb25\sl-276\slmult0\fi0\tx6187\tx7924 \up0 \expndt
w-3\charscalex100 Dissatisfied\tab \up0 \expndtw-3\charscalex100 37\tab \up0 \ex
pndtw-3\charscalex100 12.33\par\pard\li3767\sb24\sl-276\slmult0\fi0\tx6187\tx792
4 \up0 \expndtw-3\charscalex100 Highly Dissatisfied\tab \up0 \expndtw-3\charscal
ex100 7\tab \up0 \expndtw-3\charscalex100 2.33\par\pard\li3767\sb26\sl-276\slmul
t0\fi0\tx6187\tx7924 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 T
otal\tab \up0 \expndtw-3\charscalex100 300\tab \up0 \expndtw-3\charscalex100 100

par\pard\qj\li3067\sb0\sl-420\slmult0 \par\pard\qj\li3067\sb0\sl-420\slmult0 \pa
r\pard\qj\li3067\sb0\sl-420\slmult0 \par\pard\qj\li3067\ri944\sb403\sl-420\slmul
t0 \up0 \expndtw-1\charscalex100 \ul0\nosupersub\cf2\f3\fs24 This Table indicate
s that 20% of the employees are highly satisfied with the \line \up0 \expndtw-2\
charscalex100 Motivational Scheme. \up0 \expndtw-2\charscalex100 49% of the
employees are satisfied with the \par\pard\ql \li3067\sb119\sl-276\slmult0\t
x5653 \up0 \expndtw-1\charscalex100 Motivational Scheme. \tab \up0 \expndtw0\ch
arscalex103 16% of the employees are neutrally with the \par\pard\ql \li3
067\sb124\sl-276\slmult0\tx5591 \up0 \expndtw-2\charscalex100 Motivational Sche
me. \tab \up0 \expndtw-1\charscalex100 12% of the employees are dissatisfie
d with the \par\pard\qj \li3067\ri944\sb26\sl-420\slmult0 \up0 \expndtw0\chars
calex100 Motivational Scheme. 2% of the employees are highly dissatisfied with t
he \up0 \expndtw-1\charscalex100 Motivational Scheme. \par\pard\ql \li3067\sb0\s
l-276\slmult0 \par\pard\ql\li3067\sb0\sl-276\slmult0 \par\pard\ql\li3067\sb0\sl276\slmult0 \par\pard\ql\li3067\sb0\sl-276\slmult0 \par\pard\ql\li3067\sb235\sl276\slmult0 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 Table 4.2.
20 SATISFACTION WITH REGARD TO CO-OPERATIVE \par\pard\ql \li6038\sb4\sl-276\slmu
lt0 \up0 \expndtw-3\charscalex100 STORES
}
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}}
i4128\sb213\sl-276\slmult0\fi335\tx6280\tx8075 \up0 \expndtw-3\charscalex100 \ul
0\nosupersub\cf4\f5\fs24 Satisfaction\tab \up0 \expndtw-3\charscalex100 Responde
nts\tab \up0 \expndtw-3\charscalex100 Percentage\par\pard\li4128\sb27\sl-276\slm
ult0\fi0\tx6187\tx7924 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf2\f3\fs24
Highly Satisfied\tab \up0 \expndtw-3\charscalex100 7\tab \up0 \expndtw-3\charsc
alex100 2.33\par\pard\li4128\sb24\sl-276\slmult0\fi0\tx6187\tx7924 \up0 \expndtw
-3\charscalex100 Satisfied\tab \up0 \expndtw-3\charscalex100 58\tab \up0 \expndt
w-3\charscalex100 19.33\par\pard\li4128\sb25\sl-276\slmult0\fi0\tx6187\tx7924 \u
p0 \expndtw-3\charscalex100 Neutral\tab \up0 \expndtw-3\charscalex100 95\tab \up
tx7924 \up0 \expndtw-3\charscalex100 Dissatisfied\tab \up0 \expndtw-3\charscalex
100 100\tab \up0 \expndtw-3\charscalex100 33.33\par\pard\li4128\sb26\sl-276\slmu
lt0\fi0\tx6187\tx7924 \up0 \expndtw-3\charscalex100 Highly Dissatisfied\tab \up0
\expndtw-3\charscalex100 40\tab \up0 \expndtw-3\charscalex100 13.33\par\pard\li
4128\sb24\sl-276\slmult0\fi0\tx6187\tx7924 \up0 \expndtw-3\charscalex100 \ul0\no
supersub\cf4\f5\fs24 Total\tab \up0 \expndtw-3\charscalex100 300\tab \up0 \expnd
tw-3\charscalex100 100\par\pard\qj \li3067\sb0\sl-415\slmult0 \par\pard\qj\li306
7\sb0\sl-415\slmult0 \par\pard\qj\li3067\ri938\sb17\sl-415\slmult0 \up0 \expndtw
-2\charscalex100 \ul0\nosupersub\cf2\f3\fs24 This Table indicates that 2% of the
employees are highly satisfied with the \line \up0 \expndtw-2\charscalex100 fun
ctioning of co-operative stores.\ul0\nosupersub\cf7\f8\fs24 \ul0\nosupersub\cf2
\f3\fs24 19\ul0\nosupersub\cf7\f8\fs24 % \ul0\nosupersub\cf2\f3\fs24 of the empl
oyees are satisfied with \line \up0 \expndtw-1\charscalex100 the functioning of
co-operative stores. 32\ul0\nosupersub\cf7\f8\fs24 % \ul0\nosupersub\cf2\f3\fs24
of the employees are neutrally \line \up0 \expndtw-2\charscalex100 satisfied wi
th the functioning of co-operative stores. 33% of the employees \line \up0 \expn
dtw-3\charscalex100 are highly dissatisfied with the functioning of co-operative
stores. \par\pard\ql \li3067\sb0\sl-276\slmult0 \par\pard\ql\li3067\sb0\sl-276\
slmult0 \par\pard\ql\li3067\sb248\sl-276\slmult0 \up0 \expndtw-4\charscalex100 \
ul0\nosupersub\cf4\f5\fs24 Table 4.2.21. SATISFACTION WITH REGARD TO RECREATIO
NAL \par\pard\ql \li6106\sb4\sl-276\slmult0 \up0 \expndtw-3\charscalex100 MEASUR
ES \par\pard\li3677\sb0\sl-276\slmult0\par\pard\li3677\sb0\sl-276\slmult0\par\pa
Satisfaction\tab \up0 \expndtw-3\charscalex100 Respondents\tab \up0 \expndtw-3\
charscalex100 Percentage\par\pard\li3677\sb24\sl-276\slmult0\fi0\tx5737\tx7472 \
up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf2\f3\fs24 Highly Satisfied\tab \u
p0 \expndtw-3\charscalex100 6\tab \up0 \expndtw-3\charscalex100 2.00\par\pard\li
3677\sb26\sl-276\slmult0\fi0\tx5737\tx7472 \up0 \expndtw-3\charscalex100 Satisfi
ed\tab \up0 \expndtw-3\charscalex100 170\tab \up0 \expndtw-3\charscalex100 56.67
\par\pard\li3677\sb25\sl-276\slmult0\fi0\tx5737\tx7472 \up0 \expndtw-3\charscale
x100 Neutral\tab \up0 \expndtw-3\charscalex100 92\tab \up0 \expndtw-3\charscalex
100 30.67\par\pard\li3677\sb26\sl-276\slmult0\fi0\tx5737\tx7472 \up0 \expndtw-3\

charscalex100 Dissatisfied\tab \up0 \expndtw-3\charscalex100 26\tab \up0 \expndt
w-3\charscalex100 8.67\par\pard\li3677\sb24\sl-276\slmult0\fi0\tx5737\tx7472 \up
0 \expndtw-3\charscalex100 Highly Dissatisfied\tab \up0 \expndtw-3\charscalex100
6\tab \up0 \expndtw-3\charscalex100 2.00\par\pard\li3677\sb25\sl-276\slmult0\fi
0\tx5737\tx7472 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 Total\
tab \up0 \expndtw-3\charscalex100 300\tab \up0 \expndtw-3\charscalex100 100\par\
pard\qj \li3067\sb0\sl-413\slmult0 \par\pard\qj\li3067\sb0\sl-413\slmult0 \par\p
ard\qj\li3067\ri946\sb174\sl-413\slmult0 \up0 \expndtw-2\charscalex100 \ul0\nosu
persub\cf2\f3\fs24 This Table indicates that 2% of the employees are highly sati
sfied with the \line \up0 \expndtw-1\charscalex100 functioning of Recreational m
easures. 57% of the employees are satisfied \line \up0 \expndtw-1\charscalex100
with the functioning of Recreational measures. 31% of the employees are \line \u
p0 \expndtw-1\charscalex100 Neutrally satisfied with the functioning of Recreati
onal measures. 9% of the
}
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neWidth}{\sv 1603}}
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neWidth}{\sv 1603}}
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neWidth}{\sv 1603}}
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neWidth}{\sv 1603}}
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neWidth}{\sv 1603}}
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neWidth}{\sv 1603}}
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neWidth}{\sv 1603}}
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neWidth}{\sv 1603}}
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41\sb132\sl-410\slmult0\fi1049 \up0 \expndtw0\charscalex102 \ul0\nosupersub\cf2\
f3\fs24 employees are dissatisfied with the functioning of Recreational \up0 \ex
pndtw0\charscalex100 measures. 2% of the employees are highly dissatisfied with
the functioning \up0 \expndtw-1\charscalex100 of Recreational measures. \par\par
d\ql \li3053\sb0\sl-276\slmult0 \par\pard\ql\li3053\sb0\sl-276\slmult0 \par\pard
\ql\li3053\sb0\sl-276\slmult0 \par\pard\ql\li3053\sb253\sl-276\slmult0 \up0 \exp
ndtw-5\charscalex100 \ul0\nosupersub\cf4\f5\fs24 Table 4.2.22
SATISFACTION WI
TH REGARD TO SPORTS AND \par\pard\ql \li5052\sb4\sl-276\slmult0 \up0 \expndtw3\charscalex100 CULTURAL ACTIVITIES \par\pard\li4308\sb0\sl-276\slmult0\par\pard
\li4308\sb0\sl-276\slmult0\par\pard\li4308\sb24\sl-276\slmult0\fi0\tx5902\tx7484
\up0 \expndtw-3\charscalex100 Satisfaction\tab \up0 \expndtw-6\charscalex100 Re
spondents\tab \up0 \expndtw-3\charscalex100 Percentage\par\pard\li4308\sb25\sl-2
76\slmult0\fi0\tx5902\tx7484 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf2\f
3\fs24 Yes\tab \up0 \expndtw-3\charscalex100 225\tab \up0 \expndtw-3\charscalex1
00 75.00\par\pard\li4308\sb24\sl-276\slmult0\fi0\tx5902\tx7484 \up0 \expndtw-3\c
harscalex100 No\tab \up0 \expndtw-3\charscalex100 75\tab \up0 \expndtw-3\charsca
lex100 25.00\par\pard\li4308\sb36\sl-276\slmult0\fi0\tx5902\tx7484 \up0 \expndtw
-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 Total\tab \up0 \expndtw-3\charscale
x100 300\tab \up0 \expndtw-3\charscalex100 100\par\pard\ql \li3067\sb0\sl-276\sl
lt0 \par\pard\ql\li3067\sb171\sl-276\slmult0\tx6362 \up0 \expndtw0\charscalex107
\ul0\nosupersub\cf2\f3\fs24 This Table indicates that \tab \up0 \expndtw0\ch
arscalex106 75% of the employees are satisfied \par\pard\ql \li3267\sb144\
sl-276\slmult0\tx8132 \up0 \expndtw0\charscalex105 with the Sports and Cultu
ral activities. \tab \up0 \expndtw0\charscalex105 25% of the employees \par\
pard\ql \li3133\sb124\sl-276\slmult0 \up0 \expndtw-3\charscalex100 are not satis
fied with the Sports and Cultural activities. \par\pard\ql \li3053\sb0\sl-276\sl
mult0 \par\pard\ql\li3053\sb0\sl-276\slmult0 \par\pard\ql\li3053\sb12\sl-276\slm
ult0 \up0 \expndtw-5\charscalex100 \ul0\nosupersub\cf4\f5\fs24 Table 4.2.23
S
ATISFACTION WITH REGARD TO NON-STATUTORY \par\pard\ql \li5386\sb1\sl-256\slmul
t0 \up0 \expndtw-3\charscalex100 WELFARE MEASURES \par\pard\ql \li9231\sb0\sl-27
\ul0\nosupersub\cf2\f3\fs24 (\ul0\nosupersub\cf4\f5\fs24 In Percentage\ul0\nosup
ersub\cf2\f3\fs24 ) \par\pard\li3177\sb0\sl-276\slmult0\par\pard\li3177\sb178\sl
-276\slmult0\fi2560\tx7694\tx8774\tx9674 \up0 \expndtw-3\charscalex100 \ul0\nosu
persub\cf4\f5\fs24 Highly Satisfied\tab \up0 \expndtw-3\charscalex100 Satisfied\
tab \up0 \expndtw-3\charscalex100 Neutral\tab \up0 \expndtw-3\charscalex100 Diss
atisfied\par\pard\li3177\sb38\sl-276\slmult0\fi0\tx5737\tx7694\tx8774\tx9674 \up
0 \expndtw-3\charscalex100 Transport facility\tab \up0 \expndtw-3\charscalex100
\ul0\nosupersub\cf2\f3\fs24 60\tab \up0 \expndtw-3\charscalex100 29.67\tab \up0
\expndtw-3\charscalex100 5.33\tab \up0 \expndtw-3\charscalex100 5.00\par\pard\li
3177\sb40\sl-276\slmult0\fi0\tx5737\tx7694\tx8774\tx9674 \up0 \expndtw-3\charsca
lex100 \ul0\nosupersub\cf4\f5\fs24 Education facility\tab \up0 \expndtw-3\charsc
alex100 \ul0\nosupersub\cf2\f3\fs24 5\tab \up0 \expndtw-3\charscalex100 65.00\ta
b \up0 \expndtw-3\charscalex100 16.67\tab \up0 \expndtw-3\charscalex100 13.33\pa
r\pard\li3177\sb38\sl-276\slmult0\fi0\tx5737\tx7694\tx8774\tx9674 \up0 \expndtw3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 Milk during night shift\tab \up0 \ex
pndtw-3\charscalex100 \ul0\nosupersub\cf2\f3\fs24 2\tab \up0 \expndtw-3\charscal
ex100 78.33\tab \up0 \expndtw-3\charscalex100 12.67\tab \up0 \expndtw-3\charscal
ex100 7.00\par\pard\ql \li8492\sb130\sl-276\slmult0 \up0 \expndtw-3\charscalex10
0 (
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42\sb132\sl-410\slmult0 \up0 \expndtw0\charscalex102 \ul0\nosupersub\cf2\f3\fs24
This Table shows that 60% of the employees are highly satisfied with the \line
\up0 \expndtw0\charscalex100 transport facility. 13% of the employees are dissat
isfied with the education \line \up0 \expndtw0\charscalex100 facility. 78% of th
e employees are satisfied with the milk during night shift. \par\pard\ql \li6521
\sb0\sl-276\slmult0 \par\pard\ql\li6521\sb125\sl-276\slmult0 \up0 \expndtw-3\cha
rscalex100 \ul0\nosupersub\cf4\f5\fs24 CHAPTER 5 \par\pard\ql \li2528\sb0\sl-276
5.1 Findings \par\pard\qj \li2528\sb0\sl-414\slmult0 \par\pard\qj\li2528\ri938\s
b156\sl-414\slmult0\fi539 \up0 \expndtw0\charscalex103 \ul0\nosupersub\cf2\f3\fs
24 From the survey conducted, it has observed that the company provides \line \u
p0 \expndtw0\charscalex103 several welfare measures for its employees. The opi
nion of the respondents \line \up0 \expndtw0\charscalex106 shows that in general
, most of the employees are satisfied with the medical \line \up0 \expndtw0\char
scalex104 facilities extended to them. Regarding referral system in the hospital
, only 2 \line \up0 \expndtw0\charscalex102 percent of the employees are satisf
ied with the existing guidelines. Majority of \line \up0 \expndtw0\charscalex100
the employees are satisfied with the service dress issued by the company. Only
\line \up0 \expndtw0\charscalex103 12 percent of the respondents feel that servi
ce dress is not helpful to perform \line \up0 \expndtw0\charscalex103 their dut
y. Further, employees feel that MONET is the best channel for \line \u
p0 \expndtw0\charscalex102 communicating company information and events among em
ployees and their \line \up0 \expndtw0\charscalex103 family members residing in
the Township. It is also observed that most of the \line \up0 \expndtw-3\charsca
lex100 employees are highly satisfied with the canteen facilities. \par\pard\qj
\li2528\sb0\sl-413\slmult0 \par\pard\qj\li2528\sb0\sl-413\slmult0 \par\pard\qj\l
i2528\ri939\sb21\sl-413\slmult0\fi539 \up0 \expndtw0\charscalex100 Regarding edu
cation facilities, 72 percent of the respondents are satisfied \up0 \expndtw-2\c
harscalex100 with the functioning of the Township schools meant for the
children of the \up0 \expndtw-1\charscalex100 employees. Regarding motivatio
nal scheme in vogue, the same is well accepted \up0 \expndtw0\charscalex105 by t
he employees. However it is derived that many are not satisfied with the \up0 \e
xpndtw0\charscalex102 functioning of Co-operative society in the Township
premises. Regarding \up0 \expndtw-1\charscalex100 recreational measures, only
2 percent of the respondents are disagreement with \up0 \expndtw-2\charscalex100
the existing facilities. \par\pard\sect\sectd\fs24\paperw12240\paperh15840\pard
\sb0\sl-240{\bkmkstart Pg56}{\bkmkend Pg56}\par\pard\qj \li2528\sb0\sl-413\slmul
t0 \par\pard\qj\li2528\sb0\sl-413\slmult0 \par\pard\qj\li2528\sb0\sl-413\slmult0
\par\pard\qj\li2528\ri939\sb120\sl-413\slmult0\fi539 \up0 \expndtw0\charscalex1
00 \ul0\nosupersub\cf2\f3\fs24 The survey results shows that majority of the emp
loyees are satisfied with \line \up0 \expndtw0\charscalex100 other welfare measu
res like washing allowances, night shift allowance, festival \line \up0 \expndtw
0\charscalex100 advances, house rent allowance, shift duty allowance, bonus vehi
cle advance, \line \up0 \expndtw0\charscalex100 etc., \par\pard\ql \li2528\sb121
\sl-276\slmult0 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 5.2 Su
ggestions \par\pard\ql \li2887\sb0\sl-420\slmult0 \par\pard\ql\li2887\ri1178\sb1
66\sl-420\slmult0\tx3313 \up0 \expndtw0\charscalex104 \ul0\nosupersub\cf2\f3\fs2
4 \u-3978? While rewarding suggestion master quality of suggestions could be \
line\tab \up0 \expndtw-3\charscalex100 considered instead of quantity. \par\pard
\ql \li2887\sb0\sl-276\slmult0 \par\pard\ql\li2887\sb263\sl-276\slmult0 \up0 \ex
pndtw0\charscalex107 \u-3978? Employees
could
be
oriented
to
uti
lize
Welfare
facilities \par\pard\ql \li2887\sb0\sl-276\slmult0 \par\pard\
ql\li2887\sb0\sl-276\slmult0 \par\pard\ql\li2887\sb32\sl-276\slmult0 \up0 \expnd
tw0\charscalex102 \u-3978? Employees can self-access, finding faults
and correcting them. \par\pard\ql \li2887\sb0\sl-276\slmult0 \par\pard\ql\li
charscalex100 \u-3978? Alternative rewards could be give as reward for quality
circles \par\pard\sect\sectd\fs24\paperw12240\paperh15840\pard\sb0\sl-240{\bkmks
tart Pg57}{\bkmkend Pg57}\par\pard\qj \li9926\sb0\sl-280\slmult0 \par\pard\qj\li
\sb0\sl-280\slmult0 \par\pard\qj\li9926\sb0\sl-280\slmult0 \par\pard\qj\li9926\s
b0\sl-280\slmult0 \par\pard\qj\li9926\sb0\sl-280\slmult0 \par\pard\qj\li9926\sb0
\sl-280\slmult0 \par\pard\qj\li9926\sb0\sl-280\slmult0 \par\pard\qj\li9926\sb0\s
l-280\slmult0 \par\pard\qj\li9926\sb0\sl-280\slmult0 \par\pard\qj\li9926\ri962\s
b29\sl-280\slmult0 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 CHA
PTER \line \up0 \expndtw-3\charscalex100 6 \par\pard\ql \li2528\sb0\sl-276\slmul
t0 \par\pard\ql\li2528\sb268\sl-276\slmult0 \up0 \expndtw-3\charscalex100 6.1 Co
nclusion \par\pard\qj \li2528\sb0\sl-415\slmult0 \par\pard\qj\li2528\sb0\sl-415\
slmult0 \par\pard\qj\li2528\ri937\sb160\sl-415\slmult0\fi594 \up0 \expndtw0\char
scalex102 \ul0\nosupersub\cf2\f3\fs24 The study clearly shows that majority of t
he employees are satisfied with \up0 \expndtw-2\charscalex100 the existing welfa
re measures in SAIL, SSP. Only a meagre percentage of about \up0 \expndtw0\chars
calex100 8 percentages (overall) of the employees are not in agreement with the
various \up0 \expndtw0\charscalex100 existing welfare measures like canteen,
medical, Township, school lighting \up0 \expndtw-2\charscalex100 facility,
ventilation, and service dress, transport facility. Employees are also
\up0 \expndtw0\charscalex102 satisfied with various monetary facilities like fes
tival advances, house building \up0 \expndtw0\charscalex100 advance and vehicle
advance provided by the company. To sum up, in general \up0 \expndtw-1\charscale
x100 employees are satisfied with the various welfare measures currently in vogu
e, in \up0 \expndtw-2\charscalex100 Steel Authority of India Ltd., Salem Steel P
lant. \par\pard\qj \li2526\sb0\sl-413\slmult0 \par\pard\qj\li2526\sb0\sl-413\slm
ult0 \par\pard\qj\li2526\ri946\sb1\sl-413\slmult0\fi540 \up0 \expndtw0\charscale
x100 However, a section of the employees are under the impression that
\up0 \expndtw0\charscalex104 facilities for rest room especially for lady emplo
yees can be thought of as an \up0 \expndtw0\charscalex106 additional welfare mea
sure. Also the services rendered by the MONET and \up0 \expndtw-3\charscalex100
Cooperative society are to be improved further. \par\pard\sect\sectd\fs24\paperw
12240\paperh15840\pard\sb0\sl-240{\bkmkstart Pg58}{\bkmkend Pg58}\par\pard\ql \l
2\sb0\sl-276\slmult0 \par\pard\ql\li4502\sb0\sl-276\slmult0 \par\pard\ql\li4502\
0\sl-276\slmult0 \par\pard\ql\li4502\sb0\sl-276\slmult0 \par\pard\ql\li4502\sb0\
6\slmult0 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 A STUDY OF L
ABOUR WELFARE MEASURES \par\pard\ql \li3833\sb124\sl-276\slmult0 \up0 \expndtw-3
\charscalex100 AT STEEL AUTHORITY OF INDIA, SALEM STEEL PLANT \par\pard\ql \li26

\sb12\sl-276\slmult0 \up0 \expndtw-3\charscalex100 EMPLOYEES SURVEY: \par\pard\q
l \li2410\ri3861\sb241\sl-280\slmult0 \up0 \expndtw-3\charscalex100 \ul0\nosuper
sub\cf2\f3\fs24 Name of the person \line \up0 \expndtw-3\charscalex100 Emp.No \p
ar\pard\ql \li2410\sb4\sl-276\slmult0 \up0 \expndtw-3\charscalex100 Age \par\par
d\ql \li2410\sb4\sl-276\slmult0 \up0 \expndtw-3\charscalex100 Department \par\pa
rd\ql \li2410\sb24\sl-276\slmult0 \up0 \expndtw-3\charscalex100 Do you know the
welfare measures \par\pard\ql \li2842\sb124\sl-276\slmult0 \up0 \expndtw-3\chars
calex100 on the company Act \par\pard\li1448\sb0\sl-276\slmult0\par\pard\li1448\
sb0\sl-276\slmult0\par\pard\li1448\sb166\sl-276\slmult0\fi0\tx3067 \up0 \expndtw
-3\charscalex100 1.\tab \up0 \expndtw-3\charscalex100 Are you satisfied with the
facilities provided in SSP hospital?\par\pard\li2528\sb137\sl-276\slmult0\fi899
\tx7657\tx8057 \up0 \expndtw-3\charscalex100 a) Highly Satisfactory\tab \up0 \e
xpndtw-3\charscalex100 [\tab \up0 \expndtw-3\charscalex100 ]\par\pard\li2528\sb1
39\sl-276\slmult0\fi899\tx7657\tx8057 \up0 \expndtw-3\charscalex100 b) Satisfac
tory\tab \up0 \expndtw-3\charscalex100 [\tab \up0 \expndtw-3\charscalex100 ]\par
\pard\li2528\sb137\sl-276\slmult0\fi899\tx7657\tx8057 \up0 \expndtw-3\charscalex
100 c) Neutral\tab \up0 \expndtw-3\charscalex100 [\tab \up0 \expndtw-3\charscal
ex100 ]\par\pard\li2528\sb139\sl-276\slmult0\fi899\tx7657\tx8057 \up0 \expndtw-3
\charscalex100 d) Dissatisfactory\tab \up0 \expndtw-3\charscalex100 [\tab \up0
\expndtw-3\charscalex100 ]\par\pard\li2528\sb138\sl-276\slmult0\fi899\tx7657\tx8
057 \up0 \expndtw-3\charscalex100 e) Highly Dissatisfactory\tab \up0 \expndtw-3
\charscalex100 [\tab \up0 \expndtw-3\charscalex100 ]\par\pard\li2528\sb0\sl-276\
slmult0\par\pard\li2528\sb275\sl-276\slmult0\fi0\tx3061 \up0 \expndtw-3\charscal
ex100 2.\tab \up0 \expndtw-3\charscalex100 Is the hospital is occupied with the
sufficient no. of doctors\par\pard\li2528\sb138\sl-276\slmult0\fi5129\tx9737 \up
0 \expndtw-3\charscalex100 [ YES ]\tab \up0 \expndtw-3\charscalex100 [ NO ]\par\
8\sb1\sl-276\slmult0\fi0\tx3061 \up0 \expndtw-3\charscalex100 3.\tab \up0 \expnd
tw-2\charscalex100 Please specify the level of satisfaction in the medical facil
ity available\par\pard\li2528\sb138\sl-276\slmult0\fi531 \up0 \expndtw-3\charsca
lex100 in the hospital\par\pard\li2528\sb137\sl-276\slmult0\fi899\tx7657\tx8057
\up0 \expndtw-3\charscalex100 a) Highly Satisfactory\tab \up0 \expndtw-3\charsc
alex100 [\tab \up0 \expndtw-3\charscalex100 ]
}
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657\tx8057 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf2\f3\fs24 b) Satisfa
ctory\tab \up0 \expndtw-3\charscalex100 [\tab \up0 \expndtw-3\charscalex100 ]\pa
r\pard\li2526\sb138\sl-276\slmult0\fi901\tx7657\tx8057 \up0 \expndtw-3\charscale
x100 c) Neutral\tab \up0 \expndtw-3\charscalex100 [\tab \up0 \expndtw-3\charsca
lex100 ]\par\pard\li2526\sb138\sl-276\slmult0\fi901\tx7657\tx8057 \up0 \expndtw3\charscalex100 d) Dissatisfactory\tab \up0 \expndtw-3\charscalex100 [\tab \up0
\expndtw-3\charscalex100 ]\par\pard\li2526\sb138\sl-276\slmult0\fi901\tx7657\tx
8057 \up0 \expndtw-3\charscalex100 e) Highly Dissatisfactory\tab \up0 \expndtw3\charscalex100 [\tab \up0 \expndtw-3\charscalex100 ]\par\pard\li2526\sb138\sl-2
76\slmult0\fi1\tx3061 \up0 \expndtw-3\charscalex100 4.\tab \up0 \expndtw-3\chars
calex100 Are you satisfied with the existing referral system in the hospital\par
26\sb1\sl-276\slmult0\fi901\tx7657\tx8057 \up0 \expndtw-3\charscalex100 a) High
ly Satisfactory\tab \up0 \expndtw-3\charscalex100 [\tab \up0 \expndtw-3\charscal
ex100 ]\par\pard\li2526\sb137\sl-276\slmult0\fi901\tx7657\tx8057 \up0 \expndtw-3
\charscalex100 b) Satisfactory\tab \up0 \expndtw-3\charscalex100 [\tab \up0 \ex
pndtw-3\charscalex100 ]\par\pard\li2526\sb138\sl-276\slmult0\fi901\tx7657\tx8057
\up0 \expndtw-3\charscalex100 c) Neutral\tab \up0 \expndtw-3\charscalex100 [\t
ab \up0 \expndtw-3\charscalex100 ]\par\pard\li2526\sb139\sl-276\slmult0\fi901\tx
7657\tx8057 \up0 \expndtw-3\charscalex100 d) Dissatisfactory\tab \up0 \expndtw3\charscalex100 [\tab \up0 \expndtw-3\charscalex100 ]\par\pard\li2526\sb137\sl-2
76\slmult0\fi901\tx7657\tx8057 \up0 \expndtw-3\charscalex100 e) Highly Dissatis
factory\tab \up0 \expndtw-3\charscalex100 [\tab \up0 \expndtw-3\charscalex100 ]\
59 \up0 \expndtw-3\charscalex100 5.\tab \up0 \expndtw-3\charscalex100 Are you sa
tisfied with the existing system of issue of service dress?\par\pard\li2526\sb13
8\sl-276\slmult0\fi5131\tx9737 \up0 \expndtw0\charscalex102 [ YES ]\tab \up0 \ex
pndtw0\charscalex102 [ NO ]\par\pard\li2526\sb0\sl-276\slmult0\par\pard\li2526\s
b276\sl-276\slmult0\fi0\tx3070 \up0 \expndtw0\charscalex102 6.\tab \up0 \expndtw
0\charscalex103 Are you satisfied with the quality of service dress pro
vided by the\par\pard\li2528\sb139\sl-276\slmult0\fi7603 \up0 \expndtw-2\chars
calex100 company\par\pard\li2528\sb0\sl-276\slmult0\par\pard\li2528\sb275\sl-276
\slmult0\fi899\tx7657\tx8057 \up0 \expndtw-2\charscalex100 a) Highly Satisfacto
ry\tab \up0 \expndtw-2\charscalex100 [\tab \up0 \expndtw-2\charscalex100 ]\par\p
ard\li2528\sb139\sl-276\slmult0\fi899\tx7657\tx8057 \up0 \expndtw-2\charscalex10
0 b) Satisfactory\tab \up0 \expndtw-2\charscalex100 [\tab \up0 \expndtw-2\chars
calex100 ]\par\pard\li2528\sb137\sl-276\slmult0\fi899\tx7657\tx8057 \up0 \expndt
w-2\charscalex100 c) Neutral\tab \up0 \expndtw-2\charscalex100 [\tab \up0 \expn
dtw-2\charscalex100 ]\par\pard\li2528\sb139\sl-276\slmult0\fi899\tx7657\tx8057 \
up0 \expndtw-2\charscalex100 d) Dissatisfactory\tab \up0 \expndtw-2\charscalex1
00 [\tab \up0 \expndtw-2\charscalex100 ]\par\pard\li2528\sb138\sl-276\slmult0\fi
899\tx7657\tx8057 \up0 \expndtw-2\charscalex100 e) Highly Dissatisfactory\tab \
up0 \expndtw-2\charscalex100 [\tab \up0 \expndtw-2\charscalex100 ]\par\pard\li25
28\sb0\sl-276\slmult0\par\pard\li2528\sb275\sl-276\slmult0\fi0\tx3061 \up0 \expn
dtw-2\charscalex100 7.\tab \up0 \expndtw-2\charscalex100 How service dress help
the employee to perform their duty\par\pard\li2528\sb0\sl-276\slmult0\par\pard\l
i2528\sb0\sl-276\slmult0\par\pard\li2528\sb1\sl-276\slmult0\fi899\tx7657\tx8057
\up0 \expndtw-2\charscalex100 a) Highly Helpful\tab \up0 \expndtw-2\charscalex1
00 [\tab \up0 \expndtw-2\charscalex100 ]\par\pard\li2528\sb138\sl-276\slmult0\fi
899\tx7657\tx8057 \up0 \expndtw-2\charscalex100 b) Helpful\tab \up0 \expndtw-2\
charscalex100 [\tab \up0 \expndtw-2\charscalex100 ]\par\pard\li2528\sb138\sl-276
\slmult0\fi899\tx7657\tx8057 \up0 \expndtw-2\charscalex100 c) No effect\tab \up
0 \expndtw-2\charscalex100 [\tab \up0 \expndtw-2\charscalex100 ]\par\pard\sect\s
ectd\fs24\paperw12240\paperh15840\pard\sb0\sl-240{\bkmkstart Pg60}{\bkmkend Pg60
}\par\pard\li2528\sb0\sl-276\slmult0\par\pard\li2528\sb0\sl-276\slmult0\par\pard
\li2528\sb0\sl-276\slmult0\par\pard\li2528\sb0\sl-276\slmult0\par\pard\li2528\sb
0\sl-276\slmult0\par\pard\li2528\sb97\sl-276\slmult0\fi0\tx3157 \up0 \expndtw0\c

harscalex104 \ul0\nosupersub\cf2\f3\fs24 8.\tab \up0 \expndtw0\charscalex104 Doe
s MONET help the employees and their dependents in the\par\pard\li2528\
sb138\sl-276\slmult0\fi941 \up0 \expndtw0\charscalex104 Township in the communic
ation of company performance and events\par\pard\li7657\sb138\sl-276\slmult0\fi0
\tx9737 \up0 \expndtw-3\charscalex100 [ YES ]\tab \up0 \expndtw-3\charscalex100
[ NO ]\par\pard\ql \li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb0\sl-276\slm
ult0 \par\pard\ql\li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb123\sl-276\slm
ult0\tx3061 \up0 \expndtw-3\charscalex100 9. \tab \up0 \expndtw-3\charscalex100
How is the MONET entertain the employees and their family members \par\pard\li25
26\sb154\sl-276\slmult0\fi1833\tx9457\tx9857 \up0 \expndtw-3\charscalex100 a) Hi
ghly Satisfactory\tab \up0 \expndtw-3\charscalex100 [\tab \up0 \expndtw-3\charsc
alex100 ]\par\pard\li2526\sb137\sl-276\slmult0\fi901\tx7657\tx8057 \up0 \expndtw
-3\charscalex100 b) Satisfactory\tab \up0 \expndtw-3\charscalex100 [\tab \up0 \e
xpndtw-3\charscalex100 ]\par\pard\li2526\sb138\sl-276\slmult0\fi901\tx7657\tx805
7 \up0 \expndtw-3\charscalex100 c) Neutral\tab \up0 \expndtw-3\charscalex100 [\t
ab \up0 \expndtw-3\charscalex100 ]\par\pard\li2526\sb139\sl-276\slmult0\fi901\tx
7657\tx8057 \up0 \expndtw-3\charscalex100 d) Dissatisfactory\tab \up0 \expndtw-3
\charscalex100 [\tab \up0 \expndtw-3\charscalex100 ]\par\pard\li2526\sb137\sl-27
6\slmult0\fi901\tx7657\tx8057 \up0 \expndtw-3\charscalex100 e) Highly Dissatisfa
r\pard\li2526\sb0\sl-276\slmult0\par\pard\li2526\sb276\sl-276\slmult0\fi0 \up0 \
expndtw-2\charscalex100 10.
Please specify the level of satisfaction with re
gard to canteen in respect of\par\pard\ql \li10108\sb0\sl-276\slmult0 \par\pard\
ql\li10108\sb275\sl-276\slmult0 \up0 \expndtw-3\charscalex100 following: \par\pa
rd\li1978\sb0\sl-276\slmult0\par\pard\li1978\sb0\sl-276\slmult0\par\pard\li1978\
sb37\sl-276\slmult0\fi8586 \up0 \expndtw-3\charscalex100 Highly\par\pard\li1978\
sb1\sl-276\slmult0\fi2085\tx6210\tx7620\tx8487\tx10137 \up0 \expndtw-3\charscale
x100 Highly satisfactory\tab \up0 \expndtw-3\charscalex100 Satisfactory\tab \up0
\expndtw-4\charscalex100 Neutral\tab \up0 \expndtw-4\charscalex100 Dissatisfact
ory\tab \up0 \expndtw-3\charscalex100 dissatisfactory\par\pard\li1978\sb56\sl-27
6\slmult0\fi0 \up0 \expndtw-3\charscalex100 a) Quality of food\par\pard\ql \li19
78\sb50\sl-276\slmult0 \up0 \expndtw-3\charscalex100 b) Hygiene \par\pard\ql \li
1978\sb64\sl-276\slmult0 \up0 \expndtw-3\charscalex100 c) Service \par\pard\qj \
li3119\ri1238\sb306\sl-420\slmult0\fi48 \up0 \expndtw0\charscalex100 11. Please
specify the level of satisfaction with regard to food in \up0 \expndt
w-3\charscalex100 the canteen \par\pard\li3427\sb117\sl-276\slmult0\fi0\tx7657\t
x8057 \up0 \expndtw-2\charscalex100 a) Highly Satisfactory\tab \up0 \expndtw-2\
charscalex100 [\tab \up0 \expndtw-2\charscalex100 ]\par\pard\li3427\sb137\sl-276
\slmult0\fi0\tx7657\tx8057 \up0 \expndtw-2\charscalex100 b) Satisfactory\tab \u
p0 \expndtw-2\charscalex100 [\tab \up0 \expndtw-2\charscalex100 ]\par\pard\li342
7\sb138\sl-276\slmult0\fi0\tx7657\tx8057 \up0 \expndtw-2\charscalex100 c) Neutr
al\tab \up0 \expndtw-2\charscalex100 [\tab \up0 \expndtw-2\charscalex100 ]\par\p
ard\li3427\sb139\sl-276\slmult0\fi0\tx7657\tx8057 \up0 \expndtw-2\charscalex100
d) Dissatisfactory\tab \up0 \expndtw-2\charscalex100 [\tab \up0 \expndtw-2\char
scalex100 ]\par\pard\li3427\sb138\sl-276\slmult0\fi0\tx7657\tx8057 \up0 \expndtw
-2\charscalex100 e) Highly Dissatisfactory\tab \up0 \expndtw-2\charscalex100 [\
tab \up0 \expndtw-2\charscalex100 ]\par\pard\ql \li2526\sb0\sl-400\slmult0 \par\
pard\ql\li2526\ri947\sb48\sl-400\slmult0\tx2987 \up0 \expndtw0\charscalex100 12.
Does the suggestions given by you is given due weight age by the \
line\tab \up0 \expndtw0\charscalex100 canteen in charge or not
}

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7 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf2\f3\fs24 [ YES ]\tab \up0 \ex
pndtw-3\charscalex100 [ NO ]\par\pard\ql \li2526\sb0\sl-420\slmult0 \par\pard\ql
\li2526\ri1311\sb1\sl-420\slmult0\tx3059 \up0 \expndtw0\charscalex103 13. Does t
he company promote employees to acquire higher educational \line\tab \up0 \expnd
tw-3\charscalex100 qualification to enrich their knowledge? \par\pard\li2526\sb1
20\sl-276\slmult0\fi5131\tx9737 \up0 \expndtw-4\charscalex100 [ YES ]\tab \up0 \
expndtw-4\charscalex100 [ NO ]\par\pard\li2526\sb0\sl-276\slmult0\par\pard\li252
6\sb0\sl-276\slmult0\par\pard\li2526\sb1\sl-276\slmult0\fi0 \up0 \expndtw-3\char
scalex100 14.
If yes, are you satisfied with the existing promotional measure
s?\par\pard\li2526\sb137\sl-276\slmult0\fi4529\tx9135 \up0 \expndtw-3\charscalex
100 [ YES ]\tab \up0 \expndtw-3\charscalex100 [ NO ]\par\pard\li2526\sb0\sl-276\
slmult0\par\pard\li2526\sb0\sl-276\slmult0\par\pard\li2526\sb1\sl-276\slmult0\fi
0 \up0 \expndtw-3\charscalex100 15.
Please specify the quality of coaching in
the Township school\par\pard\li2526\sb0\sl-276\slmult0\par\pard\li2526\sb276\sl
-276\slmult0\fi901\tx7657\tx8057 \up0 \expndtw-3\charscalex100 a) Highly Satisf
actory\tab \up0 \expndtw-3\charscalex100 [\tab \up0 \expndtw-3\charscalex100 ]\p
ar\pard\li2526\sb137\sl-276\slmult0\fi901\tx7657\tx8057 \up0 \expndtw-3\charscal
ex100 b) Satisfactory\tab \up0 \expndtw-3\charscalex100 [\tab \up0 \expndtw-3\c
harscalex100 ]\par\pard\li2526\sb138\sl-276\slmult0\fi901\tx7657\tx8057 \up0 \ex
pndtw-3\charscalex100 c) Neutral\tab \up0 \expndtw-3\charscalex100 [\tab \up0 \
expndtw-3\charscalex100 ]\par\pard\li2526\sb139\sl-276\slmult0\fi901\tx7657\tx80
57 \up0 \expndtw-3\charscalex100 d) Dissatisfactory\tab \up0 \expndtw-3\charsca
lex100 [\tab \up0 \expndtw-3\charscalex100 ]\par\pard\li2526\sb137\sl-276\slmult
0\fi901\tx7657\tx8057 \up0 \expndtw-3\charscalex100 e) Highly Dissatisfactory\t
ab \up0 \expndtw-3\charscalex100 [\tab \up0 \expndtw-3\charscalex100 ]\par\pard\
ql \li2528\sb0\sl-276\slmult0 \par\pard\ql\li2528\sb273\sl-276\slmult0 \up0 \exp
ndtw-3\charscalex100 16.
Is the School is equipped with the sufficient no. Of
qualified Teachers \par\pard\li7657\sb141\sl-276\slmult0\fi0\tx9926 \up0 \expnd
tw-3\charscalex100 [ YES ]\tab \up0 \expndtw-3\charscalex100 [ NO ]\par\pard\ql
w-4\charscalex100 17.
Does the company provide the rest room for employees? \
par\pard\li2528\sb144\sl-276\slmult0\fi5129\tx9737 \up0 \expndtw-4\charscalex100
[ YES ]\tab \up0 \expndtw-4\charscalex100 [ NO ]\par\pard\li2528\sb0\sl-276\slm
ult0\par\pard\li2528\sb276\sl-276\slmult0\fi0 \up0 \expndtw-3\charscalex100 18.
Do you feel the toilet facilities provided by the company is sufficient?\par\
pard\li2528\sb137\sl-276\slmult0\fi4993\tx9600 \up0 \expndtw-2\charscalex100 [ Y
ES ]\tab \up0 \expndtw-2\charscalex100 [ NO ]\par\pard\li2528\sb0\sl-276\slmult0
\par\pard\li2528\sb0\sl-276\slmult0\par\pard\li2528\sb1\sl-276\slmult0\fi0 \up0
\expndtw-1\charscalex100 19. Are you satisfied with the motivational sche
me with regard to good\par\pard\li2528\sb138\sl-276\slmult0\fi459 \up0 \expn
dtw-2\charscalex100 work award, suggestion scheme award, etc.,\par\pard\li2528\s
b0\sl-276\slmult0\par\pard\li2528\sb275\sl-276\slmult0\fi1259\tx7657\tx8057 \up0
\expndtw-2\charscalex100 a) Highly Satisfactory\tab \up0 \expndtw-2\charscalex
100 [\tab \up0 \expndtw-2\charscalex100 ]\par\pard\li2528\sb138\sl-276\slmult0\f
i1259\tx7657\tx8057 \up0 \expndtw-2\charscalex100 b) Satisfactory\tab \up0 \exp
ndtw-2\charscalex100 [\tab \up0 \expndtw-2\charscalex100 ]\par\pard\sect\sectd\f
s24\paperw12240\paperh15840\pard\sb0\sl-240{\bkmkstart Pg62}{\bkmkend Pg62}\par\
7\sb0\sl-276\slmult0\par\pard\li3787\sb0\sl-276\slmult0\par\pard\li3787\sb0\sl-2
76\slmult0\par\pard\li3787\sb97\sl-276\slmult0\fi0\tx7657\tx8057 \up0 \expndtw-2
\charscalex100 \ul0\nosupersub\cf2\f3\fs24 c) Neutral\tab \up0 \expndtw-2\chars
calex100 [\tab \up0 \expndtw-2\charscalex100 ]\par\pard\li3787\sb138\sl-276\slmu
lt0\fi0\tx7657\tx8057 \up0 \expndtw-2\charscalex100 d) Dissatisfactory\tab \up0

\expndtw-2\charscalex100 [\tab \up0 \expndtw-2\charscalex100 ]\par\pard\li3787\
sb138\sl-276\slmult0\fi0\tx7657\tx8057 \up0 \expndtw-2\charscalex100 e) Highly
Dissatisfactory\tab \up0 \expndtw-2\charscalex100 [\tab \up0 \expndtw-2\charscal
ex100 ]\par\pard\li2526\sb0\sl-276\slmult0\par\pard\li2526\sb0\sl-276\slmult0\pa
r\pard\li2526\sb0\sl-276\slmult0\par\pard\li2526\sb0\sl-276\slmult0\par\pard\li2
526\sb0\sl-276\slmult0\par\pard\li2526\sb1\sl-276\slmult0\fi0 \up0 \expndtw0\cha
rscalex100 20.
Are you satisfied with the performance of the cooperative stor
es?\par\pard\li2526\sb0\sl-276\slmult0\par\pard\li2526\sb275\sl-276\slmult0\fi90
1\tx7724\tx8123 \up0 \expndtw-1\charscalex100 a) Highly Satisfactory\tab \up0 \
expndtw-1\charscalex100 [\tab \up0 \expndtw-1\charscalex100 ]\par\pard\li2526\sb
139\sl-276\slmult0\fi901\tx7747\tx8147 \up0 \expndtw-1\charscalex100 b) Satisfa
r\pard\li2526\sb137\sl-276\slmult0\fi901\tx7724\tx8123 \up0 \expndtw-1\charscale
x100 c) Neutral\tab \up0 \expndtw-1\charscalex100 [\tab \up0 \expndtw-1\charsca
lex100 ]\par\pard\li2526\sb139\sl-276\slmult0\fi901\tx7724\tx8123 \up0 \expndtw1\charscalex100 d) Dissatisfactory\tab \up0 \expndtw-1\charscalex100 [\tab \up0
\expndtw-1\charscalex100 ]\par\pard\li2526\sb137\sl-276\slmult0\fi901\tx7724\tx
8123 \up0 \expndtw-1\charscalex100 e) Highly Dissatisfactory\tab \up0 \expndtw1\charscalex100 [\tab \up0 \expndtw-1\charscalex100 ]\par\pard\li2526\sb0\sl-276
\slmult0\par\pard\li2526\sb0\sl-276\slmult0\par\pard\li2526\sb1\sl-276\slmult0\f
i0 \up0 \expndtw0\charscalex100 21.
How do you rate the sports and recreation
al measures existing in the\par\pard\li2526\sb137\sl-276\slmult0\fi533 \up0 \exp
ndtw-1\charscalex100 plant\par\pard\li2526\sb0\sl-276\slmult0\par\pard\li2526\sb
0\sl-276\slmult0\par\pard\li2526\sb1\sl-276\slmult0\fi901\tx7657\tx8057 \up0 \ex
pndtw-1\charscalex100 a) Highly Satisfactory\tab \up0 \expndtw-1\charscalex100
[\tab \up0 \expndtw-1\charscalex100 ]\par\pard\li2526\sb137\sl-276\slmult0\fi901
\tx7657\tx8057 \up0 \expndtw-1\charscalex100 b) Satisfactory\tab \up0 \expndtw1\charscalex100 [\tab \up0 \expndtw-1\charscalex100 ]\par\pard\li2526\sb139\sl-2
76\slmult0\fi901\tx7657\tx8057 \up0 \expndtw-1\charscalex100 c) Neutral\tab \up
0 \expndtw-1\charscalex100 [\tab \up0 \expndtw-1\charscalex100 ]\par\pard\li2526
\sb137\sl-276\slmult0\fi901\tx7657\tx8057 \up0 \expndtw-1\charscalex100 d) Diss
atisfactory\tab \up0 \expndtw-1\charscalex100 [\tab \up0 \expndtw-1\charscalex10
0 ]\par\pard\li2526\sb139\sl-276\slmult0\fi901\tx7657\tx8057 \up0 \expndtw-1\cha
rscalex100 e) Highly Dissatisfactory\tab \up0 \expndtw-1\charscalex100 [\tab \u
p0 \expndtw-1\charscalex100 ]\par\pard\li2526\sb0\sl-276\slmult0\par\pard\li2526
\sb276\sl-276\slmult0\fi0 \up0 \expndtw0\charscalex100 22. Does the company
give due weightage for promoting sports and\par\pard\li2526\sb137\sl-276\s
lmult0\fi533 \up0 \expndtw-1\charscalex100 cultural activities among the employe
es and their dependents\par\pard\li2526\sb138\sl-276\slmult0\fi5131\tx9737 \up0
\expndtw-3\charscalex100 [ YES ]\tab \up0 \expndtw-3\charscalex100 [ NO ]\par\pa
rd\li2526\sb0\sl-276\slmult0\par\pard\li2526\sb0\sl-276\slmult0\par\pard\li2526\
sb1\sl-276\slmult0\fi0\tx3279 \up0 \expndtw-3\charscalex100 23.\tab \up0 \expndt
w-2\charscalex100 Please specify the level of satisfaction with regard t
o non-statutory\par\pard\li2526\sb138\sl-276\slmult0\fi667 \up0 \expndtw-3\char
scalex100 welfare measures\par\pard\li4312\sb174\sl-276\slmult0\fi6413 \up0 \exp
ndtw-3\charscalex100 Highly\par\pard\li4312\sb0\sl-276\slmult0\fi0\tx6405\tx7815
\tx8682\tx10331 \up0 \expndtw-3\charscalex100 Highly satisfactory\tab \up0 \expn
dtw-3\charscalex100 Satisfactory\tab \up0 \expndtw-4\charscalex100 Neutral\tab \
up0 \expndtw-3\charscalex100 Dissatisfactory\tab \up0 \expndtw-3\charscalex100 d
issatisfactory
}

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\sl-276\slmult0 \par\pard\ql\li1631\sb0\sl-276\slmult0 \par\pard\ql\li1631\sb132
\sl-276\slmult0 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf2\f3\fs24 a) Tra
nsport facility \par\pard\ql \li1631\sb24\sl-276\slmult0 \up0 \expndtw-3\charsca
lex100 b) Educational facility \par\pard\ql \li1631\sb44\sl-276\slmult0 \up0 \ex
pndtw-3\charscalex100 c) Milk during night shift \par\pard\ql \li2526\sb0\sl-276
t0 \par\pard\ql\li2526\sb172\sl-276\slmult0 \up0 \expndtw0\charscalex102 24. Pl
ease specify the level of satisfaction with regard to allowance like \
par\pard\ql \li10808\sb0\sl-276\slmult0 \par\pard\ql\li10808\sb0\sl-276\slmult0
\par\pard\ql\li10808\sb12\sl-276\slmult0 \up0 \expndtw-3\charscalex100 Highly \p
ar\pard\li1818\sb14\sl-276\slmult0\fi2630\tx6494\tx7874\tx8752\tx10381 \up0 \exp
ndtw-3\charscalex100 Highly satisfactory\tab \up0 \expndtw-3\charscalex100 Satis
factory\tab \up0 \expndtw-3\charscalex100 Neutral\tab \up0 \expndtw-3\charscalex
100 Dissatisfactory\tab \up0 \expndtw-3\charscalex100 dissatisfactory\par\pard\l
i1818\sb39\sl-276\slmult0\fi0 \up0 \expndtw-3\charscalex100 a) Washing allowance
\par\pard\ql \li1818\sb19\sl-276\slmult0 \up0 \expndtw-3\charscalex100 b) Night
shift allowance \par\pard\ql \li1818\sb24\sl-276\slmult0 \up0 \expndtw-3\charsca
lex100 c) Festival allowance \par\pard\ql \li1818\sb24\sl-276\slmult0 \up0 \expn
dtw-3\charscalex100 d) House rent allowance \par\pard\ql \li1818\sb24\sl-276\slm
ult0 \up0 \expndtw-3\charscalex100 e) Shift duty allowance \par\pard\ql \li1818\
sb24\sl-276\slmult0 \up0 \expndtw-3\charscalex100 f) Bonus \par\pard\ql \li1818\
sb24\sl-276\slmult0 \up0 \expndtw-3\charscalex100 g) Vehicle advance \par\pard\q
l \li2526\sb0\sl-420\slmult0 \par\pard\ql\li2526\ri998\sb266\sl-420\slmult0\tx30
59 \up0 \expndtw-2\charscalex100 25.
Please specify the appropriate answer ac
cording to your opinion in respect \line\tab \up0 \expndtw-3\charscalex100 of fo
llowing aspects of work environment \par\pard\ql \li10710\sb0\sl-276\slmult0 \pa
r\pard\ql\li10710\sb0\sl-276\slmult0 \par\pard\ql\li10710\sb7\sl-276\slmult0 \up
0 \expndtw-3\charscalex100 Highly \par\pard\li3887\sb2\sl-276\slmult0\fi0\tx6044
\tx7544\tx8582\tx10318 \up0 \expndtw-3\charscalex100 Highly satisfactory\tab \up
0 \expndtw-3\charscalex100 Satisfactory\tab \up0 \expndtw-3\charscalex100 Neutra
l\tab \up0 \expndtw-3\charscalex100 Dissatisfactory\tab \up0 \expndtw-3\charscal
ex100 dissatisfactory\par\pard\ql \li1818\sb6\sl-276\slmult0 \up0 \expndtw-3\cha
rscalex100 a) Light \par\pard\ql \li1818\sb44\sl-276\slmult0 \up0 \expndtw-3\cha
rscalex100 b) Ventilation \par\pard\ql \li1818\sb24\sl-276\slmult0 \up0 \expndtw
-3\charscalex100 c) Temperature \par\pard\ql \li1818\sb24\sl-276\slmult0 \up0 \e
xpndtw-3\charscalex100 d) Dust \par\pard\ql \li1818\sb24\sl-276\slmult0 \up0 \ex
pndtw-3\charscalex100 e) Fumes \par\pard\ql \li1818\sb24\sl-276\slmult0 \up0 \ex
pndtw-3\charscalex100 f) Water facility \par\pard\ql \li1818\sb24\sl-276\slmult0
\up0 \expndtw-3\charscalex100 g) First aid facility
}

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i6937\sb97\sl-276\slmult0\fi3180 \up0 \expndtw0\charscalex101 \ul0\nosupersub\cf
4\f5\fs24 Appendi\par\pard\li6937\sb0\sl-276\slmult0\fi0 \up0 \expndtw0\charscal
ex101 x - 2\par\pard\ql \li3399\sb0\sl-276\slmult0 \par\pard\ql\li3399\sb271\sl276\slmult0 \up0 \expndtw-5\charscalex100 \ul0\nosupersub\cf2\f3\fs24 Table A.2.
1
Chi-Square on age and satisfaction level of hospital \par\pard\li3097\sb0
\sl-276\slmult0\par\pard\li3097\sb0\sl-276\slmult0\par\pard\li3097\sb15\sl-276\s
lmult0\fi3820 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 Satisfac
tion\par\pard\li3097\sb0\sl-276\slmult0\par\pard\li3097\sb11\sl-276\slmult0\fi19
69\tx6667\tx8358\tx9866 \up0 \expndtw-3\charscalex100 HS\tab \up0 \expndtw-3\cha
rscalex100 S\tab \up0 \expndtw-3\charscalex100 N\tab \up0 \expndtw-3\charscalex1
00 D\par\pard\li3097\sb9\sl-276\slmult0\fi0\tx4743\tx5517\tx6247\tx7004\tx7825\t
x8676\tx9426\tx10207 \up0 \expndtw-3\charscalex100 Age range\tab \up0 \expndtw-3
\charscalex100 O\tab \up0 \expndtw-3\charscalex100 E\tab \up0 \expndtw-3\charsca
lex100 O\tab \up0 \expndtw-3\charscalex100 E\tab \up0 \expndtw-3\charscalex100 O
\tab \up0 \expndtw-3\charscalex100 E\tab \up0 \expndtw-3\charscalex100 O\tab \up
0 \expndtw-3\charscalex100 E\par\pard\li3097\sb10\sl-276\slmult0\fi280\tx4703\tx
5295\tx6207\tx6917\tx7785\tx8456\tx9452\tx9986 \up0 \expndtw-3\charscalex100 \ul
0\nosupersub\cf2\f3\fs24 25-30\tab \up0 \expndtw-3\charscalex100 18\tab \up0 \ex
pndtw-3\charscalex100 10.08\tab \up0 \expndtw-3\charscalex100 10\tab \up0 \expnd
tw-3\charscalex100 9.6\tab \up0 \expndtw-3\charscalex100 12\tab \up0 \expndtw-3\
charscalex100 12.16\tab \up0 \expndtw-3\charscalex100 8\tab \up0 \expndtw-3\char
scalex100 16.16\par\pard\li3097\sb10\sl-276\slmult0\fi280\tx4703\tx5295\tx6207\t
x6850\tx7785\tx8456\tx9386\tx9986 \up0 \expndtw-3\charscalex100 31-40\tab \up0 \
expndtw-3\charscalex100 20\tab \up0 \expndtw-3\charscalex100 27.51\tab \up0 \exp
ndtw-3\charscalex100 24\tab \up0 \expndtw-3\charscalex100 26.2\tab \up0 \expndtw
-3\charscalex100 40\tab \up0 \expndtw-3\charscalex100 33.19\tab \up0 \expndtw-3\
charscalex100 47\tab \up0 \expndtw-3\charscalex100 44.10\par\pard\li3097\sb11\sl
-276\slmult0\fi280\tx4703\tx5295\tx6207\tx6850\tx7785\tx8456\tx9386\tx9986 \up0
\expndtw-3\charscalex100 41-50\tab \up0 \expndtw-3\charscalex100 19\tab \up0 \ex
pndtw-3\charscalex100 20.16\tab \up0 \expndtw-3\charscalex100 21\tab \up0 \expnd
tw-3\charscalex100 19.2\tab \up0 \expndtw-3\charscalex100 18\tab \up0 \expndtw-3
\charscalex100 24.32\tab \up0 \expndtw-3\charscalex100 38\tab \up0 \expndtw-3\ch

arscalex100 32.32\par\pard\li3097\sb9\sl-276\slmult0\fi80\tx4770\tx5364\tx6274\t
x7017\tx7852\tx8522\tx9452\tx10054 \up0 \expndtw-3\charscalex100 Above 50\tab \u
p0 \expndtw-3\charscalex100 6\tab \up0 \expndtw-3\charscalex100 5.25\tab \up0 \e
xpndtw-3\charscalex100 5\tab \up0 \expndtw-3\charscalex100 5\tab \up0 \expndtw-3
\charscalex100 6\tab \up0 \expndtw-3\charscalex100 6.33\tab \up0 \expndtw-3\char
scalex100 8\tab \up0 \expndtw-3\charscalex100 8.42\par\pard\ql \li4275\sb0\sl-27
6\slmult0 \par\pard\ql\li4275\sb133\sl-276\slmult0\tx6817 \up0 \expndtw-3\charsc
alex100 Null hypothesis Ho \tab \up0 \expndtw-3\charscalex100 =
There is
no significant different in \par\pard\ql \li2519\sb0\sl-276\slmult0 \par\pard
\ql\li2519\sb0\sl-276\slmult0 \par\pard\ql\li2519\sb12\sl-276\slmult0 \up0 \expn
dtw-2\charscalex100 satisfaction level about hospital facility among the differe
nt age group. \par\pard\qj \li2519\sb0\sl-420\slmult0 \par\pard\qj\li2519\ri1984
\sb6\sl-420\slmult0\fi602 \up0 \expndtw-2\charscalex100 Alternate hypothesis H
1 =
There is a significant different in \line \up0 \expndtw-2\charscale
x100 satisfaction level about hospital facility among the different age group. \
par\pard\qj \li2519\ri950\sb400\sl-420\slmult0\fi548 \up0 \expndtw0\charscalex10
0 The observed Frequency (O) is the value obtained from the collected data \up0
\expndtw-1\charscalex100 and the expected frequency (E) is calculated using equa
tion (A.2.1) \par\pard\ql \li4321\sb0\sl-276\slmult0 \par\pard\ql\li4321\sb243\s
l-276\slmult0 \up0 \expndtw-3\charscalex100 Row total of the cell X column total
of the cell \par\pard\li3387\sb15\sl-276\slmult0\fi0\tx3747 \up0 \expndtw-3\cha
rscalex100 E\tab \up0 \expndtw-3\charscalex100 =\par\pard\li5918\sb1\sl-276\slmu
lt0\fi0\tx8905 \up0 \expndtw-3\charscalex100 Grand total\tab \up0 \expndtw-3\cha
rscalex100 --------- (A.2.1)\par\pard\ql \li3063\sb0\sl-276\slmult0 \par\pard\ql
\li3063\sb120\sl-276\slmult0 \up0 \expndtw0\charscalex100 In the next step the c
orresponding values of O and E are calculated using \par\pard\ql \li2519\sb0\sl276\slmult0 \par\pard\ql\li2519\sb0\sl-276\slmult0 \par\pard\ql\li2519\sb12\sl-2
76\slmult0 \up0 \expndtw-5\charscalex100 the formula in equation (A.2.2) \par\
pard\ql \li4388\sb0\sl-276\slmult0 \par\pard\ql\li4388\sb128\sl-276\slmult0 \up0
\expndtw0\charscalex100 \ul0\nosupersub\cf7\f8\fs24 ( O - E ) \par\pard\li2887\
sb15\sl-276\slmult0\fi0\tx5555 \up0 \expndtw-6\charscalex100 X
=\tab \up0 \ex
pndtw-6\charscalex100 --------- \ul0\nosupersub\cf2\f3\fs24 (A.2.2)\par\pard\ql
\li4748\sb1\sl-267\slmult0 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf7\f8\
fs24 E
}
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hpbxpage\shpbypage\shpwr3\shpwrk0\shpfblwtxt1\shpz1256\shplid226{\sp{\sn shapeTy
pe}{\sv 20}}{\sp{\sn fBehindDocument}{\sv 1}}{\sp{\sn lineColor}{\sv 0}}{\sp{\sn

\sl-415\slmult0 \par\pard\ql\li2528\sb0\sl-415\slmult0 \par\pard\ql\li2528\ri968
\sb383\sl-415\slmult0\fi539 \up0 \expndtw-2\charscalex100 \ul0\nosupersub\cf2\f3
\fs24 Here the calculated value of Chi-Square is 17.21 and a tabulated value for
\line \up0 \expndtw-2\charscalex100 degrees of Freedom 9 [d.f= (c-1)(r-1)] at 0
.05% level of significance is 16.9. \line \up0 \expndtw-2\charscalex100 Hence co
nclude we reject the null hypothesis and accept the alternative \line \up0 \expn
dtw-2\charscalex100 hypothesis. There is significance between age group and the
satisfaction level of \line \up0 \expndtw-3\charscalex100 hospital. \par\pard\se
ct\sectd\fs24\paperw12240\paperh15840\pard\sb0\sl-240{\bkmkstart Pg66}{\bkmkend
Pg66}\par\pard\ql \li5587\sb0\sl-276\slmult0 \par\pard\ql\li5587\sb0\sl-276\slmu
lt0 \par\pard\ql\li5587\sb0\sl-276\slmult0 \par\pard\ql\li5587\sb0\sl-276\slmult
0 \par\pard\ql\li5587\sb0\sl-276\slmult0 \par\pard\ql\li5587\sb0\sl-276\slmult0
\par\pard\ql\li5587\sb0\sl-276\slmult0 \par\pard\ql\li5587\sb0\sl-276\slmult0 \p
ar\pard\ql\li5587\sb0\sl-276\slmult0 \par\pard\ql\li5587\sb228\sl-276\slmult0 \u
p0 \expndtw0\charscalex101 \ul0\nosupersub\cf4\f5\fs24 Appendix - 3 \par\pard\ql
\fs24 Table A.3.1
Chi-Square on Designation of employees and \par\pard\ql \
li6092\sb0\sl-276\slmult0 \par\pard\ql\li6092\sb8\sl-276\slmult0 \up0 \expndtw-3
\charscalex100 satisfaction level of Monet \par\pard\ql \li7140\sb0\sl-276\slmul
t0 \par\pard\ql\li7140\sb0\sl-276\slmult0 \par\pard\ql\li7140\sb152\sl-276\slmul
t0 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 Satisfaction \par\p
ard\li2450\sb0\sl-276\slmult0\par\pard\li2450\sb11\sl-276\slmult0\fi2077\tx6127\
tx7818\tx9326\tx10765 \up0 \expndtw-3\charscalex100 HS\tab \up0 \expndtw-3\chars
calex100 S\tab \up0 \expndtw-3\charscalex100 N\tab \up0 \expndtw-3\charscalex100
D\tab \up0 \expndtw-3\charscalex100 HD\par\pard\li2450\sb11\sl-276\slmult0\fi8\
tx4203\tx4978\tx5707\tx6464\tx7285\tx8135\tx8886\tx9662\tx10411\tx11194 \up0 \ex
pndtw-3\charscalex100 Designation\tab \up0 \expndtw-3\charscalex100 O\tab \up0 \
expndtw-3\charscalex100 E\tab \up0 \expndtw-3\charscalex100 O\tab \up0 \expndtw3\charscalex100 E\tab \up0 \expndtw-3\charscalex100 O\tab \up0 \expndtw-3\charsc
alex100 E\tab \up0 \expndtw-3\charscalex100 O\tab \up0 \expndtw-3\charscalex100
E\tab \up0 \expndtw-3\charscalex100 O\tab \up0 \expndtw-3\charscalex100 E\par\pa
rd\li2450\sb9\sl-276\slmult0\fi113\tx4230\tx4823\tx5734\tx6244\tx7245\tx7915\tx8
846\tx9442\tx10371\tx10971 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf2\f3\
fs24 Technician\tab \up0 \expndtw-3\charscalex100 8\tab \up0 \expndtw-3\charscal
ex100 8.95\tab \up0 \expndtw-3\charscalex100 9\tab \up0 \expndtw-3\charscalex100
10.37\tab \up0 \expndtw-3\charscalex100 12\tab \up0 \expndtw-3\charscalex100 11
.59\tab \up0 \expndtw-3\charscalex100 15\tab \up0 \expndtw-3\charscalex100 13.22
\tab \up0 \expndtw-3\charscalex100 17\tab \up0 \expndtw-3\charscalex100 16.88\pa
r\pard\li2450\sb11\sl-276\slmult0\fi222\tx4163\tx4756\tx5667\tx6244\tx7245\tx791
5\tx8846\tx9442\tx10371\tx10971 \up0 \expndtw-3\charscalex100 Operator\tab \up0
\expndtw-3\charscalex100 10\tab \up0 \expndtw-3\charscalex100 11.88\tab \up0 \ex
pndtw-3\charscalex100 11\tab \up0 \expndtw-3\charscalex100 13.77\tab \up0 \expnd
tw-3\charscalex100 15\tab \up0 \expndtw-3\charscalex100 15.39\tab \up0 \expndtw3\charscalex100 18\tab \up0 \expndtw-3\charscalex100 17.55\tab \up0 \expndtw-3\c
harscalex100 27\tab \up0 \expndtw-3\charscalex100 22.41\par\pard\li2450\sb9\sl-2
76\slmult0\fi0\tx4230\tx4823\tx5667\tx6310\tx7245\tx7982\tx8846\tx9442\tx10371\t
x10971 \up0 \expndtw-3\charscalex100 Sr.technician\tab \up0 \expndtw-3\charscale
x100 9\tab \up0 \expndtw-3\charscalex100 7.63\tab \up0 \expndtw-3\charscalex100
10\tab \up0 \expndtw-3\charscalex100 8.84\tab \up0 \expndtw-3\charscalex100 11\t
ab \up0 \expndtw-3\charscalex100 9.88\tab \up0 \expndtw-3\charscalex100 12\tab \
up0 \expndtw-3\charscalex100 11.27\tab \up0 \expndtw-3\charscalex100 10\tab \up0
\expndtw-3\charscalex100 14.39\par\pard\li2450\sb11\sl-276\slmult0\fi94\tx4163\
tx4756\tx5667\tx6244\tx7245\tx7915\tx8846\tx9442\tx10371\tx10971 \up0 \expndtw-3
\charscalex100 Sr.operator\tab \up0 \expndtw-3\charscalex100 12\tab \up0 \expndt
w-3\charscalex100 10.85\tab \up0 \expndtw-3\charscalex100 14\tab \up0 \expndtw-3
\charscalex100 12.58\tab \up0 \expndtw-3\charscalex100 13\tab \up0 \expndtw-3\ch
arscalex100 14.06\tab \up0 \expndtw-3\charscalex100 15\tab \up0 \expndtw-3\chars
calex100 16.03\tab \up0 \expndtw-3\charscalex100 20\tab \up0 \expndtw-3\charscal
ex100 20.47\par\pard\li2450\sb10\sl-276\slmult0\fi20\tx4230\tx4823\tx5734\tx6310
\tx7312\tx7982\tx8912\tx9507\tx10438\tx11040 \up0 \expndtw-3\charscalex100 Metal
lurgical\tab \up0 \expndtw-3\charscalex100 5\tab \up0 \expndtw-3\charscalex100 4
.69\tab \up0 \expndtw-3\charscalex100 7\tab \up0 \expndtw-3\charscalex100 5.44\t
ab \up0 \expndtw-3\charscalex100 6\tab \up0 \expndtw-3\charscalex100 6.08\tab \u
p0 \expndtw-3\charscalex100 5\tab \up0 \expndtw-3\charscalex100 6.93\tab \up0 \e
xpndtw-3\charscalex100 9\tab \up0 \expndtw-3\charscalex100 8.85\par\pard\ql \li2
750\sb264\sl-276\slmult0 \up0 \expndtw-3\charscalex100 Services \par\pard\li2519
\sb0\sl-276\slmult0\par\pard\li2519\sb0\sl-276\slmult0\par\pard\li2519\sb159\sl276\slmult0\fi652\tx6007 \up0 \expndtw-2\charscalex100 Null hypothesis Ho\tab \u
p0 \expndtw-2\charscalex100 = There is no significant different in satisfaction\
par\pard\li2519\sb139\sl-276\slmult0\fi0 \up0 \expndtw-2\charscalex100 level of
MONET among the different department\par\pard\li2519\sb0\sl-276\slmult0\par\pard
\li2519\sb276\sl-276\slmult0\fi748\tx6052 \up0 \expndtw-2\charscalex100 Alternat
e hypothesis H1\tab \up0 \expndtw-2\charscalex100 = There is a significant diffe
rent in satisfaction\par\pard\li2519\sb138\sl-276\slmult0\fi0 \up0 \expndtw-2\ch
arscalex100 level of MONET among the different department.\par\pard\li2519\sb0\s
l-276\slmult0\par\pard\li2519\sb275\sl-276\slmult0\fi548 \up0 \expndtw-1\charsca
lex100 The observed Frequency (O) is the value obtained from the collected data\
par\pard\li2519\sb138\sl-276\slmult0\fi8 \up0 \expndtw-2\charscalex100 and the e
xpected frequency (E) is calculated using equation (A.3.1)\par\pard\li3319\sb0\s
l-276\slmult0\par\pard\li3319\sb0\sl-276\slmult0\par\pard\li3319\sb1\sl-276\slmu
lt0\fi1068 \up0 \expndtw-6\charscalex100 Row total of the cell X column tota
l of the cell\par\pard\li3319\sb0\sl-276\slmult0\fi0\tx3747 \up0 \expndtw-6\char
scalex100 E\tab \up0 \expndtw-6\charscalex100 =\par\pard\li5718\sb1\sl-274\slmul
t0\fi0\tx8973 \up0 \expndtw-3\charscalex100 Grand total\tab \up0 \expndtw-3\char
scalex100 --------- (A.3.1)
}
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hpbxpage\shpbypage\shpwr3\shpwrk0\shpfblwtxt1\shpz1646\shplid316{\sp{\sn shapeTy
pe}{\sv 20}}{\sp{\sn fBehindDocument}{\sv 1}}{\sp{\sn lineColor}{\sv 0}}{\sp{\sn
3\fs24 In the next step the corresponding values of O and E are calculated using
\up0 \expndtw-5\charscalex100 the formula in equation (A.3.2) \par\pard\ql \l
767\sb0\sl-276\slmult0 \par\pard\ql\li5767\sb275\sl-276\slmult0 \up0 \expndtw0\c
harscalex102 \ul0\nosupersub\cf7\f8\fs24 ( O - E ) \par\pard\li4688\sb0\sl-276\s
lmult0\fi0\tx6455 \up0 \expndtw-7\charscalex100 X
= ----------\tab \up0 \ex
pndtw-7\charscalex100 --------- \ul0\nosupersub\cf2\f3\fs24 (A.3.2)\par\pard\ql
\li5527\sb1\sl-261\slmult0 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf7\f8\
fs24 E \par\pard\ql \li2528\ri1329\sb312\sl-415\slmult0\fi539 \up0 \expndtw-2\ch
arscalex100 \ul0\nosupersub\cf2\f3\fs24 Here the calculated value of Chi-Square\
ul0\nosupersub\cf4\f5\fs24 \ul0\nosupersub\cf2\f3\fs24 is 5.7 and a tabulated v
alue for \up0 \expndtw-2\charscalex100 degrees of freedom 16 [d.f= (c-1)(r-1)] a
t 0.05 % level of significance is 26.3 \line \up0 \expndtw-2\charscalex100 Hence
conclude, we accept the null hypothesis and reject the alternative \line \up0 \
expndtw-2\charscalex100 hypothesis. There is no significance between department
and the satisfaction \up0 \expndtw-3\charscalex100 level of MONET. \par\pard\sec
t\sectd\fs24\paperw12240\paperh15840\pard\sb0\sl-240{\bkmkstart Pg68}{\bkmkend P
g68}\par\pard\ql \li5767\sb0\sl-276\slmult0 \par\pard\ql\li5767\sb0\sl-276\slmul
\par\pard\ql\li5767\sb0\sl-276\slmult0 \par\pard\ql\li5767\sb0\sl-276\slmult0 \
rd\ql\li5767\sb0\sl-276\slmult0 \par\pard\ql\li5767\sb0\sl-276\slmult0 \par\pard
\ql\li5767\sb0\sl-276\slmult0 \par\pard\ql\li5767\sb92\sl-276\slmult0 \up0 \expn
dtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 REFERENCE \par\pard\ql \li3200\s
\sl-276\slmult0 \par\pard\ql\li3200\sb276\sl-276\slmult0 \up0 \expndtw-3\charsca
lex100 BOOKS \par\pard\ql \li4148\sb0\sl-420\slmult0 \par\pard\ql\li4148\ri1646\
sb6\sl-420\slmult0\tx4508 \up0 \expndtw-3\charscalex100 1. R.S. Dwivedi \ul0\no
supersub\cf2\f3\fs24 (1997) Human Relations & organizational \line\tab \up0 \exp
ndtw-3\charscalex100 Behaviour, New Delhi. \par\pard\ql \li4148\ri1310\sb400\sl420\slmult0\tx4508 \up0 \expndtw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 2.
S. Krishnasamy \ul0\nosupersub\cf2\f3\fs24 (1984) First Edition Hand Book of La
bour \line\tab \up0 \expndtw-3\charscalex100 Laws, Senthil publications Chennai.
\par\pard\ql \li4148\ri977\sb400\sl-420\slmult0\tx4508 \up0 \expndtw-4\charscal
ex100 \ul0\nosupersub\cf4\f5\fs24 3. C.B. Memoria \ul0\nosupersub\cf2\f3\fs24
(1983) Third edition labour social security and \line\tab \up0 \expndtw-4\chars
calex100 industrial peace in India, Allahabad. \par\pard\ql \li3067\sb0\sl-276\s
ult0 \par\pard\ql\li3067\sb111\sl-276\slmult0 \up0 \expndtw-3\charscalex100 \ul0
\nosupersub\cf4\f5\fs24 NEWS PAPER AND MAGAZINE REFERENCE \par\pard\ql \li4280\s
b144\sl-276\slmult0 \up0 \expndtw-7\charscalex100 1.\ul0\nosupersub\cf2\f3\fs24
Metal Bulletin \par\pard\ql \li4256\sb144\sl-276\slmult0 \up0 \expndtw-7\char
scalex100 \ul0\nosupersub\cf4\f5\fs24 2.\ul0\nosupersub\cf2\f3\fs24
SAIL News
\par\pard\ql \li4256\sb124\sl-276\slmult0 \up0 \expndtw-6\charscalex100 \ul0\no
supersub\cf4\f5\fs24 3.\ul0\nosupersub\cf2\f3\fs24
Stainless Steel \par\pard\
l\li3067\sb0\sl-276\slmult0 \par\pard\ql\li3067\sb136\sl-276\slmult0 \up0 \expnd
tw-3\charscalex100 \ul0\nosupersub\cf4\f5\fs24 SECONDARY DATA REFERENCE \par\par
d\ql \li4293\sb144\sl-276\slmult0 \up0 \expndtw-3\charscalex100 1.\ul0\nosupersu
b\cf2\f3\fs24 Salem Steel Plant Brochures & Catalogues \par\pard\ql \li4256\sb1

44\sl-276\slmult0 \up0 \expndtw-6\charscalex100 \ul0\nosupersub\cf4\f5\fs24 2.\u
l0\nosupersub\cf2\f3\fs24
Web Sites of SAIL \par\pard\sect\sectd\fs24\paperw1
2240\paperh15840\pard\sb0\sl-240{\bkmkstart Pg69}{\bkmkend Pg69}\pard\par\pard\s
ect\sectd\fs24}

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