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Customer Response towards Questionnaire Only Airtel and Vodafone user

Which mobile company services you are using now a days? Airtel Vodafone

Do you collect any information search before making purchase of sim card from the service provider? Yes No

If yes, which sources are used? Operators reference Pamphlets and catalogue Any other

Reference from friends and relatives

What are the features you look for in a product before making purchase decision? Give preferences (1-Lowest, 5- least) 1 2 3 4 5

Brand credibility Price and Discount After sales services and parts, network Value for money Vehicle performance Add on features or ergonomics of design

5least?) 1 After Sale service Maintenance Product as per expectation 2 3 4 5 How well did the advertisement of the Vodafone catch your attention? Very well somewhat well cannot comment Not at all Please tick the most impactful mode of advertisement media of Airtel? Print media Television Films FM radio .How would you rate Airtel performance on your expectation on a 5 points scale (1-Highest. 5least?) 1 After Sale service Maintenance Product as per expectation 2 3 4 5 How would you rate Vodafone performance as your expectation on 5 points scale (1-Highest.

Do you face problem with network connection? Airtel Yes No Vodafone Yes No Do you call at customer care? Airtel Yes No Vodafone Yes No If yes. how often you call at customer care? Airtel Vodafone Daily Once a week Once a month Occasionally For what reason you call at customer care? Airtel Daily Once a week Once a month Occasionally Vodafone Value added services Information regarding new schemes Other queries Complaining Value added services Information regarding new schemes Other queries Complaining Comment --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- .