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The Technical Communication Process

M. Arshad Malik

An Overview of the Process The goal of technical communication is to enable readers to act. And to do so. Redish There are three ways to process the document:  Plan your document  Drafting your document  Edit your document . one in which the audience can find what they need. you need to create a document that is helpful & appropriate. understand what they find. and use what they find appropriately.

1 – Plan your Document 1: Situate yourself: What is your goal?  How much project knowledge do you have?  Is there a model to help you focus your thinking?  Are global issues involved?  Are legal or ethical issues involved?  .

Plan your document 2: Create an audience plan: Who is the audience?  What is their role?  What is their task?  What is their knowledge level?  What personal factors influence the situation?  What external factors influence the situation?  .

Plan your document 3: Create a production schedule: How much time do I have?  Who is involved in producing the document?  .

These are strategies that will help the readers: State tour purpose explicitly Make the topic of each section & paragraph clear.2 – Draft your document Drafting is often part of planning because. Write clear sentences. you discover more about the topic & how to present it. Choose a structuring method that achieves your goal. Make your writing interesting       . Use the same terminology throughout. as you write.

Is the document  effective?  efficient?  engaging?  easy to learn?  error tolerant? . These questions ask.Draft your document The 5 ‘e’ questions generate a slightly different kind of information.

accurate text. Is this correct? Is this consistent? A key item to create yourself is a set of quality benchmarks (quality standards used to judge a product).3 – Edit your document Editing means developing a consistent. ask. . When you edit.

. then for consistency in format.Edit your document A key item to create yourself is a set of quality benchmarks (quality standards used to judge a product). then for spelling errors. first read for apostrophes. and so forth. For Example. then for heading consistency.