“A STUDY ON CUSTOMER SATISFACTION AT POLARIS SOFTWARE LAB LTD CHENNAI” Submitted to UNIVERSITY OF MADRAS In partial fulfilment of the requirements

for the award Of DEGREE OF BACHELOR OF ADMINISTRATION SUBMITTED BY YOGESWARI KIRUTHIGA.S REG NO: 09BBA 74 UNDER THE GUIDANCE OF Mrs. Carolin Golda, M.B.A, M.Phil

Established in 1915 Reaccredited with NAAC with grade A DEPARTMENT OF MANAGEMENT STUDIES WOMENS CHRISTIAN COLLEGE CHENNAI- 600 006 2011-2012

BONAFIDE CERTIFICATE

This is to certify that the project work under the title “A STUDY ON CUSTOMER SATISFACTION AT POLARIS SOFTWARE LAB LTD, CHENNAI” is a bonafide record of work done by YOGESWARI KIRUTHIGA.S (09BBA 74) final year student of Bachelor of Business Administration, Women‟s Christian College, Chennai- 600 006 in partial fulfilment of the require for the award of Degree of Bachelor of Business Administration, University of Madras for academic year 2011-2012

FACULTY GUIDE Mrs. Carolin Golda P M.B.A, M.Phil

HEAD OF THE DEPARTMENT
Dr. (Mrs.) Anita Rajendran, M.A., M.B.A, M. COM., Ph.D

Submitted for the viva-voce examination to be held on

INTERNAL EXAMINER

EXTERNAL EXAMINER

DECLARATION

I, Yogeswari Kiruthiga.S, a bonafide student of the Department of Business Administration, Women‟s Christian college, Chennai, would like to declare that the project entitled “A Study on Customer Satisfaction at Polaris Software Lab Ltd, Chennai” which is partial fulfilment of Bachelor of Business Administration degree course of University of Madras is my original work.

Date:

Place:

Signature of the Student

ACKNOWLEDGEMENT

First of all I thank our almighty God sincerely for his presence which enabled me to finish this project successfully I express my sincere thanks to DR. (Mrs.) Ridling Margaret Waller, principal of Women‟s Christian College, Chennai, and Dr. (Mrs.) Anita Rajendran, Head of the Department, Department of Management studies for their valuable co-operation and help to prepare this project.

I am greatly indebted to Mr. Kumar for having consented to be my guide and for his valuable guidance during the project period.
I wish to take this opportunity to express my deep sense of gratitude to Mrs. Carolin Golda P, my faculty guide for the invaluable guidance in this endeavour. I sincerely thank for her suggestions given to prepare this project. Finally it is my foremost duty to thank all my respondents, who helped me to complete my field work without which this project would not have been possible.

TABLE OF CONTENTS

CHAPTERS

CONTENTS LIST OF TABLES LIST OF CHARTS SYNOPSIS

PAGE NO.

CHAPTER-I 1.1 1.2 CHAPTER-II 2.1 2.2 2.3 2.3 2.4 2.5 CHAPTER-III 3.1 CHAPTER-IV 4 CHAPTER-V 5.1 CHAPTER-VI 6.1 6.2 6.3 SUGGESTIONS AND RECOMMENDATIONS CONCLUSIONS ANNEXURE AND BIBLIOGRAPHY FINDINGS DATA ANALYSIS AND INTERPRETATION REVIEW OF LITERATURE NEED FOR THE STUDY OBJECTIVES OF THE STUDY SCOPE OF THE STUDY LIMITATIONS OF THE STUDY SCOPE OF THE STUDY RESEARCH METHODOLOGY INDUSTRY PROFILE COMPANY PROFILE

LIST OF TABLES

TABLE NO. 4.1 4.2 4.3

TITLE

PAGE NO.

4.4 4.5

4.6

4.7 4.8

4.9 4.10

4.11 4.12

4.13

4.14 4.15

TABLE SHOWING THE MONTHLY INCOME OF THE RESPONDENTS TABLE SHOWING THE RELATIONSHIP WITH SUPERVISOR TABLE SHOWING THE OPINION OF RESPONDENTS ON WORKING CONDITIONS ARE GOOD AND SAFE IN POLARIS TABLE SHOWING THE OPINION OF RESPONDENTS ON ADEQUATE PAID LEAVE TABLE SHOWING THE LEVEL OF SATISFACTION ON TARGETED RELATED INCENTIVES TABLE SHOWING THE MANAGEMENT IS FLEXIBLE AND UNDERSTANDS THE IMPORTANCE OF BALANCING MY WORK AND PERSONAL LIFE TABLE SHOWING THE INSURANCE SCHEMES PROVIDED ARE MOTIVATING TABLE SHOWING THE SENIOR COMMUNICATES TO ME THE AREAS OF IMPROVEMENT IN MY JOB TABLE SHOWING ARE THE RESPONDENTS SATISFIED WITH WORKING CONDITIONS TABLE SHOWING THE SENIOR ENCOURAGES HIGH ACHIEVEMENT BY REDUCING THE FEAR OF FAILURE . TABLE SHOWING THE EMPLOYEES FEELING ON PAY PACKAGE TABLE SHOWING TRHE OPINION OF RESPONDENTS ON VIEWS AND PARTICIPATION ARE VALUED TABLE SHOWING THAT PEOPLE WHO ARE HARDWORKING AND RESULTS ORIENTED ARE PRAISED AND REWARDED TABLE SHOWING OPINION OF RESPONDENTS ON STRESS IN JOB TABLE SHOWING THE OPINION OF RESPONDENTS ON OVERALL THE EMPLOYEES ARE SATISFIED WITH THE JOB

LIST OF CHARTS

TABLE NO. TITLE 4.1.1 4.2.1 4.3.1 CHART SHOWING THE MONTHLY INCOME OF THE RESPONDENTS CHART SHOWING THE RELATIONSHIP WITH SUPERVISOR CHART SHOWING THE OPINION OF RESPONDENTS ON WORKING CONDITIONS ARE GOOD AND SAFE IN POLARIS CHART SHOWING THE OPINION OF RESPONDENTS ON ADEQUATE PAID LEAVE CHART SHOWING THE LEVEL OF SATISFACTION ON TARGETED RELATED INCENTIVES CHART SHOWING THE MANAGEMENT IS FLEXIBLE AND UNDERSTANDS THE IMPORTANCE OF BALANCING MY WORK AND PERSONAL LIFE CHART SHOWING THE INSURANCE SCHEMES PROVIDED ARE MOTIVATING CHART SHOWING THE SENIOR COMMUNICATES TO ME THE AREAS OF IMPROVEMENT IN MY JOB CHARTSHOWING ARE THE RESPONDENTS SATISFIED WITH WORKING CONDITIONS CHART SHOWING THE SENIOR ENCOURAGES HIGH ACHIEVEMENT BY REDUCING THE FEAR OF FAILURE CHART SHOWING THE EMPLOYEES FEELING ON PAY PACKAGE CHART SHOWING TRHE OPINION OF RESPONDENTS ON VIEWS AND PARTICIPATION ARE VALUED CHART SHOWING THAT PEOPLE WHO ARE HARDWORKING AND RESULTS ORIENTED ARE PRAISED AND REWARDED CHART SHOWING THE OPINION OF RESPONDENTS ON STRESS IN JOB CHART SHOWING THE OPINION OF RESPONDENTS ON OVERALL THE EMPLOYEES ARE SATISFIED WITH THE JOB

PAGE NO.

4.4.1 4.5.1

4.6.1

4.7.1 4.8.1

4.9.1 4.10.1

4.11.1 4.12.1

4.13.1

4.14.1 4.15.1

SYNOPSIS

This project is based on the “STUDY ON JOB SATISFACTION OF EMPLOYEES IN POLARIS SOFTWARE LAB LTD, CHENNAI” the project will encompass-what it is all about, what it aims to achieve, what is its purpose and scope, the various methods used for collection of data and analysis, including literature survey done, further specifying the limitation of our study and in the last, drawing inference from the learning so far. This project tries to evaluate how the satisfaction level of the customers in Asian paints is increased through findings of the drawbacks and by rectifying the same according to the suggestions and the feedback given by the respondents. A pre determined set of questionnaire was used to collect the data. A Questionnaire consists of a set of questions presented to the respondents. It was designed in such a way to cover the objectives of the study. The questionnaire consisted of multiple choice and dichotomous questions. The questionnaire was simple that enabled the respondents to give the relevant information for the study without much difficulty Thus from the analysis it is shown that the customer satisfaction level depends up on many factors like good handling of customers, availability of goods etc. The study concluded that satisfaction of every customer improves the level of company and takes the company‟s performance to great heights.

CHAPTER-I

INDUSTRY PROFILE

1.1: INDUSTRY PROFILE

Information Technology (IT) is the acquisition, processing, storage and dissemination of vocal, pictorial, textual and numerical information by a microelectronics-based combination of computing and telecommunications. The term in its modern sense first appeared in a 1958 article published in the Harvard Business Review, in which authors Leavitt and Whistler commented that "the new technology does not yet have a single established name. We shall call it information technology (IT)." IT is the area of managing technology and spans wide variety of areas that include but are not limited to things such as processes, computer software, systems,

computer, programming languages, and data constructs. In short, anything that renders data, information or perceived knowledge in any visual format whatsoever, via any multimedia distribution mechanism, is considered part of the domain space known as Information Technology (IT). IT provides businesses with four sets of core services to help execute the business strategy. These four core services are broken into business process automation, providing information, connecting with customers, and productivity tools. IT professionals perform a variety of functions (IT Disciplines/Competencies) that ranges from installing applications to designing complex computer networks and

information databases. A few of the duties that IT professionals perform may include data management, networking, engineering computer hardware, database and software design, as well as management and administration of entire systems. Information technology is starting to spread further than the conventional personal computer and network technologies, and more into integrations of other technologies such as the use of cell phones, televisions, automobiles, and more, which is increasing the demand for such jobs. In the recent past, the Accreditation Board for Engineering and Technology and the Association for Computing Machinery have collaborated to form accreditation and curriculum standards for degrees in Information Technology as a distinct field of study as compare to Computer Science and Information Systems today. SIGITE (Special Interest Group for IT Educationist the ACM working group for defining these standards. The Worldwide IT services revenue totaled $763 billion in 2009.

Presently, the top companies in it industry shows the following statistics of current employment which is expected to rise given the improving market conditions.

The data centre services market in the country is forecast to grow at a compound annual growth rate (CAGR) of 22.7 per cent between 2009 and 2011, to touch close to US$ 2.2 billion by the end of 2011, according to research firm IDC India's report. The IDC India report stated that the overall India data centre services market in 2009 was estimated at US$ 1.39 billion. India will see its number of internet users triple to 237 million by 2015, from 81 million registered in September 2010, according to a report titled 'Internet's New bn', by the Boston Consulting Group (BCG). BCG said Internet penetration rate in India is expected to reach 19 per cent by 2015, up from the current seven per cent. Telecom Regulatory Authority of India (TRAI) is targeting a 10-fold increase in broadband subscribers to 100 million by 2014. The country has 10.29 million subscribers now. "We will have 100 million broadband subscribers by 2014," J.S. Sarma, Chairman, and TRAI said at the fifth India Digital Summit 2010 organized by the Internet and Mobile Association of India. The penetration of the internet in rural areas will see an all time high in 2011. In a survey conducted by IMRB for the Internet and Mobile Association of India (IAMAI), the total number of active internet users in rural area will rise by 98 per cent to touch 24 million by the end of 2011 from 12.1 million in December 2010. The survey said that the claimed internet user category is also set to grow by 96 per cent to reach 29.9 million by December 2011 from 15.2 million in December 2010. (Active users are those, who have used the internet at least once in the past one month. Claimed internet users are those, who have used the internet sometime but not necessarily in the past one month.) Chennai-based Polaris Software Lab has announced that it is buying an 85 per cent stake in San Francisco-based digital identity authentication services provider Iden-Trust for US$ 20 million. The acquisition will mark Polaris' entry into the cloud computing space for financial technology solutions, the company said in a filing to the Bombay Stock Exchange.

COMPANY PROFILE

1.2: COMPANY PROFILE About Polaris:
Founded in 1993 and publicly-listed, Polaris Software is the world's most sophisticated banking and insurance software company. Polaris is the chosen outsourcing partner for 10 of the top 15 global banks and 6 of the 10 top global insurance companies. Polaris offers state-of-the-art, comprehensive solutions for core banking, corporate banking, wealth & asset management and insurance. Over the last two decades, Polaris has implemented its solutions and services among 200 of the world's largest financial institutions. Polaris Software is also recognized by the world's top analysts (Forrester and Gartner) as global leaders in banking and insurance software. Strong RootsPolaris began its journey over 25 years ago when it partnered with Citibank to create India's first ATM system. In 1993, Polaris was recognized by the Smithsonian Institute for creating the FIRST Banking solution on distributed architecture. As a result of this partnership experience with Citibank, Polaris gained two very critical experiences:

Creating mission-critical solutions with leading-edge functionality, built on reliable and robust technical architecture which could be successfully implemented and replicated across the globe. Today, this experience and learning has culminated in a suite of modular solution components: Intellect Global Universal Banking.

Creating successful outsourcing models which enables Polaris to meet and exceed global standards. This experience has been converted into a predictable and repeatable model of success and is known as the OPERA.

In 2003, Polaris acquired Citibank's banking IT arm and transformed it into the world's leading Financial Technology Corporation. Today, Polaris has been rated among the top 8 in IT services in banking globally. Polaris Vision:
 

Create the environment to attain personal mastery to push new frontiers Unleash the collective knowledge potential

    

Achieve global stature by helping customers win in their market place Grow the value of Polaris every year Anchor the family and its aspirations Impact the society at large Rooted in Polaris Values – Passion, Humility, Integrity, Respect, FUN - „PHIR FUN‟

Polaris Mission:“To be a reliable and responsive Techno-Business Solution partner and provide cost-effective, timely solution, meeting customer expectation through continuous process improvement and Win-Win relationships in the Banking, Financial Services.

Business Strategy 7 Strategic Levers Domain Knowledge Technology Platform Methodology & Tools Processes Reusability Energy Improved Customer Knowledge Effectiveness Efficiency & 5 Value Creation Areas Cost Quality Reliability Flexibility Speed Reliable solutions Flexibility Competitive Advantage Benefits to the Customer Speed to market Lower total cost of

Ownership

Some quick facts about POLARIS:

World's first CMMi (Capability Maturity Model Integrated) Level 5 Certified Company.

       

ISO 27001 Polaris ranks 9th in NASCOMM's top 20 exporters list for 2004-2005 20 years of experience in Banking, Financial Services & Insurance (BFSI) Over 10,500 Associates 23 international offices and 4 global near shore development centers 7 Business Solution Centers focusing in micro verticals in BFSI CAGR of over 70%, the highest among all the IT organizations in India More than 750 Domain Experts

CHAPTER-II

NEED FOR THE STUDY

2.1: NEED FOR THE STUDY

Job satisfaction can partially mediate the relationship of personality variables and deviant work behavior.

 

Common research finding is that job satisfaction is correlated with life style. It gives clear evidence that dissatisfied employees skip work more often and more like to resign and satisfied worker likely to work longer with the organization.

OBJECTIVES OF THE STUDY

2.2: OBJECTIVE OF THE STUDY

Primary Objectives

To analyze the job satisfaction of the employees.

Secondary Objectives

   

To identify prominent areas of satisfaction among employees To identify working condition To identify pay and promotion potential To identify the worker relation

LIMITATIONS OF THE STUDY

2.3: LIMITATION OF THE STUDY
     Short span of time: the main limitation is of less availability of time. Due to short Span of time some inaccuracy may have occurred. Biasness on the part of respondents: some respondents were not ready to revel the true information. Inaccurate access due to short span of time it was not possible to access all Employees as factory is wide Some were not interested in filling the questionnaires and they did not give back the Questionnaires. Due to Short span of Time Convenient Sampling was used on a Group of 50 People

SCOPE OF THE STUDY

2.4: SCOPE OF THE STUDY

This study is helpful to the organization for identifying the area of dissatisfaction of job of the employees. It is helpful to identify the employer‟s level of satisfaction towards welfare measure

Assess the level of JOB satisfaction of employees with a particular product, service or experience. Identify factors that contribute to customer satisfaction and dissatisfaction

RESEARCH METHODOLOGY

2.5: RESEARCH METHODOLOGY

RESEARCH

Research is conscious to find out the truth which is hidden and which has not been discovered anyone, applying scientific procedure.

RESEARCH METHODOLOGY

Research methodology is a way to systematically solve the research problems. It is the scientific steps that are generally adopted by the research in studying his problem along with the logic behind them. The advanced learner‟s dictionary of current English lays down the meaning of research as “a careful investigation or inquiry especially through search for new facts in any branch of knowledge”.

  

Research Design Data Collection Sampling Techniques

RESEARCH DESIGN

Research design contains:  

A clear statement of research problem. Procedure and techniques to be used for gathering information. Population to be studied and Methods to be used in processing and analyzing data.

Descriptive research The type of research chosen for the study is descriptive research. In descriptive research various parameters will be chosen and analyzing the variations between these parameters. This was done with an objective to find out the motivation level of the employees.

SAMPLING DESIGN (Simple random sampling)

In the simple random sampling, more commonly known as simple random sampling, every element in the population has a known and equal chance of being selected as a sample. The respondent has different type of characteristics and spread across various groups. Standard form of appraisal is being used irrespective of the class of the employees, so everyone knows about the system. Each and every employee has something to contribute towards the study. The employees have been selected from the list randomly.

SAMPLE SIZE

In this study also convenience sampling is applied. The sample size of the study is 50 employees.

DATA COLLECTION

The data collected by the researcher were purely based in the primary data and was less dependent on secondary data.
PRIMARY DATA

The primary data was collected through a structured questionnaire.
SECONDARY DATA

The secondary data was collected from personal department files and records, company broachers, magazines and journals.

STATISTICAL TOOLS USED IN THE STUDY The collected data had been subject to analysis by using appropriate tools percentage method. For tabulation of data, the researcher used the following statistical techniques

PERCENTAGE METHOD:
Percentage analysis:

Percentage refers to special kind of ration. It is used in making comparison between two or more series of data. It is used to describe relationship. It is used to analyses the data. Bar chart, pie charts were used to explain tabulation clearly. Formula: Percentage (%) = number of respondents X 100 Total number of respondents

CHAPTER-III

REVIEW OF LITERATURE

3.1: REVIEW OF LITERATURE

Different authors give various definitions of job satisfaction. Some of them are taken from the book of D.M. Pestonjee “Motivation and Job Satisfaction” which are given below: Job satisfaction is defined as a pleasurable, emotional, state resulting from appraisal of one‟s job. An effective reaction to one‟s job. By: Weiss Job satisfaction is defined, as it is result of various attitudes the person hold towards the job, towards the related factors and towards the life in general. By: Glimmer Job satisfaction is defined as a pleasurable or positive state of mind resulting from appraisal of one‟s job or job experiences. By: Locke FACTORS OF JOB SATISFACTION Hop pock, the earliest investigator in this field, in 1935 suggested that there are six major components of job satisfaction. These are as under:
     

The way the individual reacts to unpleasant situations, The facility with which he adjusted himself with other person The relative status in the social and economic group with which he identifies himself The nature of work in relation to abilities, interest and preparation of worker Security Loyalty

Herberg, mausaer, Peterson and capwell in 1957 reviewed more than 150 studies and listed various job factors of job satisfaction. These are briefly defined one by one as follows:

1. Intrinsic aspect of job It includes all of the many aspects of the work, which would tend to be constant for the work regardless of where the work was performed. 2. Supervision This aspect of job satisfaction pertains to relationship of worker with his immediate superiors. Supervision, as a factor, generally influences job satisfaction. 3. Working conditions This includes those physical aspects of environment which are not necessary a part of the work. Hours are included this factor because it is primarily a function of organization, affecting the individuals comfort and convenience in much the same way as other physical working conditions. 4. Wage and salaries This factor includes all aspect of job involving present monitory remuneration for work done. 5. Opportunities for advancement It includes all aspect of job which individual sees as potential sources of betterment of economic position, organizational status or professional experience. 6. Security It is defined to include that feature of job situation, which leads to assurance for continued employment, either within the same company or within same type of work profession. 7. Company & management It includes the aspect of worker‟s immediate situation, which is a function of organizational administration and policy. It also involves the relationship of employee with all company superiors above level of immediate supervision.

8. Social aspect of job It includes relationship of worker with the employees specially those employees at same or nearly same level within the organization. 9. Communication It includes job situation, which involves spreading the information in any direction within the organization. Terms such as information of employee‟s status, information on new developments, information on company line of authority, suggestion system, etc, are used in literature to represent this factor.

CHAPTER-IV

DATA ANALYSIS AND INTERPRETATION

TABLE NO: 4.1 TABLE SHOWING THE MONTHLY INCOME OF THE RESPONDENTS

MONTHLY INCOME Below Rs 10,000 10,000-20,000 20,000-30,000 50,000and above Total

NO OF RESPONDANCE 10 18 18 4 50

PERCENTAGE 20 36 36 8 100

INFERENCE :It is inferred that 10% of the respondents are getting below 10,000 monthly salary ,18% of respondents are getting 10,000-20,000 monthly salary,18% are getting 20,00030,000 salary and 4% of the respondents are getting 50,000 and above

CHART NO: 4.1.1 CHART SHOWING THE MONTHLY INCOME OF THE RESPONDENTS

20 18 18 16 14 12 10 10 8 6 4 4 2 0 18

TABLE NO: 4.2 TABLE SHOWING THE RELATIONSHIP WITH SUPERVISOR

RELATIONSHIP WITH SUPERVISOR CORDIAL MODERATE NOT CORDIAL TOTAL

NO.OF RESPONDENTS 22 12 16 50

PERCENTAGE 44 24 32 100

INFERENCE: It is inferred from the above table that 22% of the respondents have cordial relationship with supervisor, 12% of the respondents have moderate relationship with supervisor and 16% of the respondents do not have cordial relationship with the supervisor.

CHART NO:4.2.1 CHART SHOWING THE RELATIONSHIP OF THE RESPONDENTS WITH THEIR SUPERVISOR

25 20 15 10 5 0 CORDIAL MODERATE NOT CORDIAL

TABLE NO: 4.3

TABLE SHOWING THE RESPONDENTS OPINION FOR WORKING CONDITIONS ARE SAFE IN POLARIS

OPINION OF RESPONDENTS FOR WORKING CONDITIONS ARE SAFE IN POLARIS AGREE SOMEWHAT AGREE SOMEWHAT DISAGREE DISAGREE TOTAL

NO.OF.RESPONDENTS 16 13 11 10 50

PERCENTAGE 32 26 22 20 100

INFERENCE: It is inferred from the above table that the 16% of the respondents agree, 13% of the respondents somewhat agree, 11% of the respondents somewhat disagree,10% of the employees disagree that the working conditions are safe in Polaris

CHART NO: 4.3.1 CHART SHOWING THE RESPONDENTS OPINION FOR WORKING CONDITIONS ARE SAFE IN POLARIS

25

20

15

10

5

0 AGREE SOMEWHAT AGREE SOMEWHAT DISAGREE DISAGREE

TABLE NO: 4.4 TABLE SHOWING THE RESPONDENTS OPINION ABOUT ADEQUATE PAID LEAVE

ADEQUARE PAID LEAVE AGREE

NO.OF.RESPONDENTS 21

PERCENTAGE 42

SOMEWHAT AGREE SOMEWHAT DISAGREE DISAGREE TOTAL

17 10 02 50

34 20 4 100

INFERENCE: It is inferred from the above data that 42% of the respondents agree that they get adequate leave, 34% of the respondents somewhat agree, 20% of the employees somewhat disagree and 4% of the employees disagree with adequate paid leave

CHART NO: 4.4.1 CHART SHOWING THE RESPONDENTS OPINION ABOUT ADEQUATE PAID LEAVE

25

20

15

10

5

0 AGREE SOMEWHAT AGREE SOMEWHAT DISAGREE DISAGREE

TABLE NO: 4.5 TABLE SHOWING THE LEVEL OF SATISFACTION ON TARGETED RELATED INCENTIVES

LEVEL OF SATISFACTION ON TARGETED RELATED INCENTIVES SATISFACTORY NEUTRAL NOT SATISFACTORY TOTAL

NO.OF RESONDENTS

PERCENTAGE

20 16 14 50

40 32 28 100

INFERENCE: It is inferred that the 40% of the employees are satisfied,32% of the respondents are neutral and 28 % of the respondents are not satisfied with the level of satisfaction on targeted related incentives

CHART NO: 4.5.1 CHART SHOWING THE LEVEL OF SATISFACTION ON TARGETED RELATED INCENTIVES

20 18 16 14 12 10 8 6 4 2 0 SATISFACTORY NEUTRAL NOT SATISFACTORY

TABLE NO: 4.6
TABLE SHOWING THE OPINION OF THE RESPONDENTS ON MANAGEMENT IS FLEXIBLE UNDERSTANDS THE IMPORTANCE OF WORK AND PERSONAL LIFE

MANAGEMENT IS FLEXIBLE UNDERSTANDS THE IMPORTANCE OF WORK AND PERSONAL LIFE AGREE SOMEWHAT AGREE SOMEWHAT DISAGREE DISAGREE TOTAL

NO.OF.RESPONDENTS

PERCENTAGE

16 17 14 03 50

32 34 28 06 100

INFERENCE; It is inferred that the 32 % of the respondents agree ,34% of the respondents somewhat agree,28 % of the employees somewhat disagree and 6 % of the employees disagree that the management is flexible and understands the importance of work and personal life

CHART NO: 4.6.1 CHART SHOWING THE OPINION OF THE RESPONDENTS ON MANAGEMENT IS FLEXIBLE UNDERSTANDS THE IMPORTANCE OF WORK AND PERSONAL LIFE

18 16 14 12 10 8 6 4 2 0 AGREE SOMEWHAT AGREE SOMEWHAT DISAGEE DISAGREE

TABLE NO: 4.7 TABLE SHOWING THE OPINION OF RESPONDENTS ON INSURANCE SCHEME PROVIDED BY THE ORGANISATION

INSURANCE SCHEMES PROVIDED BY THE ORGANISATION AGREE SOMEWHAT AGREE SOMEWHAT DISAGREE DISAGREE TOTAL

NO.OF RESPONDENTS

PERCENTAGE

27 8 12 3 50

54 16 24 6 100

INFERENCE: It is inferred that the 54% of the respondents agree ,16 % of the respondents somewhat agree,24% of the employees somewhat disagree and 6 % of the employees disagree for the insurance scheme provided by the organisation

CHART NO 4.7.1

CHART SHOWING THE OPINION OF RESPONDENTS ON INSURANCE SCHEMES PROVIDED BY THE ORGANISATION

30

25

20

15

10

5

0 AGREE SOMEWHAT AGREE SOMEWHAT DISAGREE DISAGREE

TABLE NO: 4.8 TABLE SHOWING THE OPINION OF RESPONDENTS ON SENIOR COMMUNICATES THE AREAS OF IMPROVEMENT IN JOB

SENIOR COMMUNICATES THE AREAS OF IMPROVEMENT IN JOB AGREE SOMEWHAT AGREE SOMEWHAT DISAGREE DISAGREE TOTAL

NO.OF.RESPONDENTS

PERCENTAGE

27 12 2 9 50

54 24 4 18 100

INFERENCE: It is inferred that the 54% of the employees agree, 24 % of the employees somewhat agree,4% of the respondents somewhat disagree and 18 % of the employees disagree that the senior communicates the areas of improvement in job

CHART NO: 4.8.1 CHART SHOWING THE OPINION OF RESPONDENTS ON SENIOR COMMUNICATES THE AREAS OF IMPROVEMENT IN JOB

30

25

20

15

10

5

0 AGREE SOMEWHAT AGREE SOMEWHAT DISAGREE DISAGREE

TABLE NO: 4.9 TABLE SHOWING THAT THE EMPLOYEES ARE SATISFIED WITH WORKING HOURS
IS EMPLOYEES SATISFIED WITH WORKING HOURS YES NO TOTAL NO.OF.RESPONDENTS PERCENTAGE

43 7 50

86 14 100

INFERENCE: It is inferred that the 86% of the respondents say yes for satisfaction with working hours and 14 % of the respondents say no for satisfaction with working hours

CHART NO: 4.9.1 TABLE SHOWING THAT THE EMPLOYEES ARE SATISFIED WITH WORKING HOURS

NO

YES

0

5

10

15

20

25

30

35

40

45

TABLE NO: 4.10 TABLE SHOWING THAT THE SENIOR ENCOURAGES HIGH ACHIEVEMENT BY REDUCING THE FEAR OF FAILURE

NO.OF.RESPONDENTS PERCENTAGE SENIOR ENCOURAGES HIGH ACHIEVEMENT BY REDUCING THE FEAR OF FAILURE AGREE 13 26 SOMEWHAT AGREE 17 34 SOMEWHAT DISAGREE 10 20 DISAGREE 10 20 TOTAL 50 100 INFERENCE- It is inferred that the 26 % of the respondents agree, 34 % respondents soomewhat agree, 20 % of the respondents somewhat disagree and 20 % of the respondents disagree that the senior encourages high achievement by reducing the fear of failure

CHART NO: 4.10.1 CHART SHOWING THAT THE SENIOR ENCOURAGES HIGH ACHIEVEMENT BY REDUCING THE FEAR OF FAILURE

18 16 14 12 10 8 6 4 2 0 AGREE SOMEWHAT AREE SOMEWHAT DISAGREE DISAGREE

TABLE NO: 4.11 TABLE SHOWING THE RESPONDENTS SUGGESTION ABOUT PAY PACKAGE

EMPLOYEES SUGGESTION ABOUT PAY PACKAGE GOOD SATISFACTORY ADEQUATE

NO.OF.RESPONDENTS

PERCENTAGE

7 14 18

14 28 36

NOT ADEQUATE TOTAL

11 50

22 100

INFERENCE: It is inferred that the 14 % of the respondents feels good about the pay package,28 % of the respondents feels satisfactory for the pay package,36 % of the respondents feels that the pay package is adequate and 22 % of respondents feels that its not adequate

CHART NO: 4.11.1 TABLE SHOWING THE RESPONDENTS SUGGESTION ABOUT PAY PACKAGE

20 15 10 5 0 Good Satisfaction Adequate Not adequate

TABLE 4.12 TABLE SHOWING SUGGESTION ON RESPONDENT‟S VIEWS AND PARTICIPATION ARE VALUED

SUGGESTION ON VIEWS AND PARTICIPATION VALUED AGREE

NO.OF.RESPONDENTS PERCENTAGE

09

18

SOMEWHAT AGREE SOMEWHAT DISAGREE DISAGREE TOTAL

17 23 01 50

34 46 2 100

INFERENCE: It is inferred that the 18 % of the respondents agree that the views and participation are valued,34 % somewhat agrees ,46 % somewhat disagrees and 2 % disagrees that their views and participation are valued

CHART NO: 4.12.1 CHART SHOWING THE SUGGESTION ON VIEWS AND PARTICIPATION ARE VALUED

25

20

15

10

5

0 AGREE SOMEWHAT AGREE SOMEWHAT DISAGREE DISAGREE

TABLE NO: 4.13 TABLE SHOWING THE RESPONDENTS OPINION ON PEOPLE WHO ARE HARDWORKING AND RESULTS ORIENTED ARE PRAISED AND REWARDED

PEOPLE WHO ARE HARDWORKING AND RESULTS ORIENTED ARE PRAISED AND REWARDED AGREE SOMEWHAT AGREE SOMEWHAT DISAGREE

NO.OF RESPONDENTS

PERCENTAGE

37 13 0

74 26 0

DISAGREE TOTAL

0 50

0 50

INFERENCE- It is inferred that the 74 % of the respondents agree,26 % of the respondents somewhat agree,0 % somewhat disagree and disagrees that the people who are hardworking and results oriented are praised and rewarded

CHART NO: 4.13.1 CHART SHOWING THE RESPONDENTS OPINION ON PEOPLE WHO ARE HARDWORKING AND RESULTS ORIENTED ARE PRAISED AND REWARDED

AGREE SOMEWHAT AGREE SOMEWHAT DISAGREE DISAGREE

TABLE NO: 4.14 TABLE SHOWING THE RESPONDENTS OPINION ABOUT STRESS IN JOB

RESPONDENTS OPINION ABOUT STRESS IN JOB AGREE SOMEWHAT AGREE SOMEWHAT DISAGREE DISAGREE TOTAL

NO.OF.RESPONDENTS 0 9 30 11 50

PERCENTAGE 0 18 60 22 100

INFERENCE-It is inferred that the 0% agrees 18 % somewhat agree, 60 % somewhat disagree and 22 % disagree for the data related to stress in job

CHART NO: 4.14.1 CHART SHOWING THE RESPONDENTS OPINION ABOUT STRESS IN JOB

16 14 12 10 8 6 4 2 0 AGREE SOMEWHAT AGREE SOMEWHAT DISAGREE DISAGREEE

TABLE NO: 4.15 TABLE SHOWING THE OPINION OF THE RESPONDENTS THAT OVERALL THEY ARE EXTREMELY SATISFIED WITH MY JOB

OPINION OF THE RESPONDENTS AGREE SOMEWHAT AGREE SOMEWHAT DISAGREE DISAGREE TOTAL

NO.OF.RESPONDENTS 15 17 10 08 50

PERCENTAGE 30 34 20 16 100

INFERENCE: It is inferred that the 30 % of the respondents agree, 34 % of the respondents somewhat agree, 20 % 0f the respondents somewhat disagree and 16 % of the respondents disagree for the opinion that the respondents are overall extremely satisfied with their job

CHART NO: 4.15.1 CHART SHOWING THE OPINION OF THE RESPONDENTS THAT OVERALL THEY ARE EXTREMELY SATISFIED WITH MY JOB

AGREE SOMEWHAT AGREE SOMEWHAT DISAGREE DISAGREE

CHAPTER-V

FINDINGS

5.1: FINDINGS

      

The majority of respondents are in the age between 21 – 25 years. The majority of respondents are male. The majority of respondents have done UG. The majority of respondents have 2 – 3 years of experience. The majority of respondents salary are 10,000 to 20,000. Co-operation from Subordinates. Very high respondents said that there is good co-operation in work place between colleagues.

 Performance and promotion.      Half of the respondents agree that performance and promotion are given properly. Salary Salary is the factor which is not satisfied by the most of the people Policy and condition. Policy and conditions are not satisfied by the employees.

CHAPTER-VI

SUGGESTIONS AND RECOMMENDATIONS

6.1: SUGGESTION
     

Communicate clear goals and expectations to your employees. Balanced, appropriate workload. Encourage employees to find a personal fit with the company culture. Support employees in their work and growth. Encourage innovation. Engaged employees are innovative. They're always looking for a better way. Empowerment. Empowerment is the ability to make decisions within the work environment without having to get prior approval. Empowered employees feel ownership for their jobs and their roles in them.

Incentives that are matched to accountability and results. Managers who want their employees to be engaged recognize that incentives must be allocated based on objective criteria and that different employees are motivated by different things.

Delegation-. Delegation is good for you because it expands your managerial span of control. It's good for your employees because it is a growth opportunity for them. It demonstrates your trust in them to do the job correctly and increases their ownership of the task.

   

Sense of belonging. For many of us, friendships at work are our closest relationships outside our families. Satisfaction in job and cordial relationship is very important for a worker. People who are hardworking and results oriented must be rewarded Senior must communicate the areas of improvement in job.

CONCLUSION

6.2: CONCLUSION

Human resource is the major ingredient for the organization to attain its objectives. To be effective, Human resource function in the organization should work closely with the line functions. If the HR policies and activities are continuously assessed and reviewed, it can spun workers towards the goals of the organization. When the workers are satisfied on their job, they can work effectively and help to attain the company‟s objectives. The workers are satisfied with the areas of teamwork, Communication and information flow, opportunities to utilize skills and talents, Salary level, job responsibility. The organization should provide better career development opportunities to increase the level of interest in their work and involvement of the supervisors.

ANNEXURE

6.3: QUESTIONNAIRE

Name: Age: Gender: Qualification: Designation: No. of years of service:

1.) Monthly income a.)Below Rs.10,000 b.)Rs.10,000-20,000 c.)Rs.20,000-30,000 d.)Rs.50,000 and above

2.)How is your relationship with supervisor? a.)Cordial b.)Moderate c.)Not cordial

3.) The working conditions are good and safe in Polaris a.)Agree b.)Somewhat agree c.)Somewhat disagree d.)Disagree

4.) Polaris gives adequate paid leave a.)Agree b.)Somewhat agree c.)Somewhat disagree d.)Disagree

5.) Your level of satisfaction on targeted related incentives a.)Satisfactory b.)Neutral c.)Not satisfactory

6.) Management is flexible and understands the importance of balancing my work and personal life a.)Agree b.)Somewhat agree c.)Somewhat disagree d.)Disagree

7.) The insurance schemes provided by the organisation helps in motivating the employees a.)Agree b.)Somewhat agree c.)Somewhat disagree d.)Disagree

8.) My senior communicates to me the areas of improvement in my job a.)Agree b.)Somewhat agree c.)Somewhat disagree d.)Disagree

9.) Are you satisfied with working hours? a.)Yes b.)No

10.) My senior encourages high achievement by reducing the fear of failure a.)Agree b.) Somewhat agree c.) Somewhat disagree d.)Disagree

11.) What do you feel about pay package? a.)Good b.)Satisfactory c.)Adequate d.)Not adequate

12.) My views and participation are valued a.)Agree b.)Somewhat agree c.)Somewhat disagree d.)Disagree

13.) People who are hardworking and results oriented are praised and rewarded in polaris a.) Agree b.)Somewhat agree c.)Somewhat disagree d.)Disagree

14.) I feel stressed in my job a.)Agree b.)Somewhat agree c.)Somewhat disagree d.)Disagree

15.) Overall, I‟m extremely satisfied with my job a.)Agree b.)Somewhat agree c.)Somewhat disagree d.)Disagree

General Suggestions if any,_______________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ _____________________________

BIBLIOGRAPHY

BIBLIOGRAPHY

BOOKS
 Kothari C.R, Research Methodology Methods and Techniques, 2nd Edition, New Age International Publication (P) ltd, New Delhi.

WEBSITES

   

WWW.SCRIBD.COM WWW.MONEYWORKSFORME.COM WWW.WIKIPEDIA.COM WWW.GOOGLE.COM

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