SCOPE AND BRANCHES OF PSYCHOLOGY DEFINITION The Word „psychology‟ is derived from Greek Words, „psyche (soul)‟ and „logos (science)‟ Thus literally it means the „science of the soul‟ But to be a science, it must be able to demonstrate the phenomenon on which observation and experimental methods can be applied. But “soul” or “mind” or even “consciousness” can never be demonstrated nor even be observed. Thus the definition of psychology as science of “soul” or “Mind” or consciousness had to be changed as the science of “behaviour” How, as science of behaviour, “psychology deals with responses to any and every kind of situation that life presents. Human psychology is concerned chiefly with such activities as per receiving imagining, feeling, thinking remembering, and acting. Psychology attempts to collects, organize describe and to some degree explain and interpret the facts of experience and behaviour. “owing to the obvious fact that the environment is always changing and the human organism is always changing, and absolute science of human behaviour is a impossibility. There are however, no absolute sciences; even physics, Chemistry and Mathematics are far from being exact. Science is relative” Since Psychology is far from being an exact science, this is even more true of it. It is an emerging science. The ultimate aim of the psychologist is to make predictions about behaviour. Predictions help in controlling and developing behaviour. METHODS : Having agreed on aims of psychology, the psychologists must decide upon the ways of collecting date for prediction. The methods generally applied for the purpose are : 1. Methods of Observation: (i) It may be Introspection or Subjective Method when

observation is made by looking inward upon one‟s own mind. The method has the merit of giving us firsthand information and knowledge of what goes on in our mind it has the disadvantage of not knowing what is true of other minds.



Extrospection :

Observation may be made objective by looking out wards upon the

external expressions of mind of other people / animals. This method helps in inferring the mental processes of other people / animals from observation of their outward looks, gesture. 2. Experimental Method : The experimental method of psychology teaches us to define,

the real problem, relate it to known principles vary certain aspects in the conditions while holding others constant, make hypotheses, collect and analyze data, and verify other hypotheses. The experimental method requires the we conduct experiments in ways that allow for repetitions and for control. It requires that we under stand the variables involved. LIMITATIONS In the Laboratory it is relatively easy to design experiments so that they can be repeated. Some experiments can also be designed in industries easily and can be repeated. However, may industrial problems are so complex that repetition under exactly similar conditions often is not possible. This, of course does not mean that experimental methods should not be applied to the industrial problems. It does mean that Industrial psychologists have to be aware of the limitations. However, we may say that psychology is concerned with mind as well as its expression in behaviour. It must combine all methods, together to get a fuller picture of the behaviour under study so that effective prediction, as far, as possible may be made. It must, there fore, combine introspection with objective observations and be supported by experimental method where ever possible. BRANCHES OF PSYCHOLOGY Psychology has many branches now. Some major areas are :1. General Psychology : Mainly deals with development of mental concept of human

beings with emphasis of the changes that take place during different periods in the life span. 2. Physiological Psychology : Mainly deals with the relation between mind and body chemicals and their effects on human behaviour. 3. Abnormal / Clinical Psychology : Mainly concerned with the individual, and

primarily in helping him become more adequately adjusted to his environment.

4. Animal Psychology : knowledge of human beings.

Studies the behaviour of lower animals which contributes to

5. Child Psychology of Development Psychology : It studies the gradual development processes of the child from very conception. 6. Educational Psychology : It is primarly concerned with the factor leading ot effective

acquisition of knowledge on the part of the learner and effective teaching on the part of the teachers. 7. Social Psychology : The main concern is the study of group behaviour. Behaviour of

man in society, It applies the methods and techniques of psychology to the measurement and the prediction of social phenomena, such as attitude formation, prejudice and group behaviour. 8. Industrial Psychology : “The branch of applied psychology which concerns itself with

the application of psychological methods and results of problems arising in the industrial or economic field, inclusive of the selection and training of workers, methods and conditions of work etc”. A dictionary of psychology James Driver. Industrial psychology is a branch of psychology. Psychology is the science of human mind and deals with human behaviour in work environment. According to Harrell “Industrial psychology is the scientific study of people at work, It includes certain principles of understanding people and the application of certain techniques of dealing with people” It can be regarded as and aid to human resources management, because its object is to make the work interesting and inspiring so that every worker puts forth his best. It is connected with changing the attitude of the worker in such a manner that he may find “leisure in his work” It seeks to give the worker the greatest amount ease, both physical and mental at his job.

The worker feels tired and becomes less efficient not only on account of overwork, but also because of mental uneasiness reflected through irritability, annoyance anxiety fear, resentment etc. “Remove these, increase interest, improve general „metal‟ atmosphere, and complaints of overstrain will mostly vanish” says Myers.


he has to take into account not only the physical needs of the workers but also their psychological requirements. pride and curiosity. if the worker is not satisfied with the treatment meted out by his employer he will develop grievances against the employer and will not be able to do his best for. it is the attitude of the worker toward his work and his employer which determines the results of his efforts. If they are not satisfied. if gives his a feeling of pride which inspires him to work with greater enthusiasm. emotions and passions all of which combine together to influence his attitude and behaviour. the individual concerned is bound to feel dissatisfied and even frust – rated with his job and environment. Individuals differ from each other in degree through not in kind. This is necessary because every human being has not only a body. whether in industry or in the social life at large. In the ultimate analysis. love hatre. Every human being his certain instincts. If a worker cam clan credit for creating something prefect. anger. 4 .Nature and scope : When a manager organizes human relationships in an industrial under taking. but also a mind. The concern. The mind of the worker functions through impulses. Similarly. he is likely to adopt on indifferent attitude toward his work. If a worker does not feel happy at his job either because he has no taste for it or because it is so repetitive that it is tedious. under laying industrial psychology. if the credit gores to some body else. which are the “essential springs of all thought and action” These instincts require satisfaction. 1. his instinct for pride and self-display may be hurt and he may cease to work with enthusiasm. Assumptions of Industrial Psychology : The are two fundamental assumptions. The behaviour of an individual is governed and controlled by such powerful instincts as fear. On the other hand.

to take a very elementary sample. in physical skills. Human behaviour is caused and does not occur automatically be itself. He decides that the needs food to satisfy this want. Some other need (say. 5 . and acquired knowledge and job skills. Then he makes those responses by which be can procure food.2. has a want when he feels hungry. in appearance. Individuals differ in physical build. in personality. it then becomes his need and he seeks to fulfill it through certain actions and responses. and other traits. an individual. Behavior is directed toward the fulfillment of satisfaction of certain needs. in motivation. which become predominant in man at anytime. Let us examine the implication of these assumptions and their relevance to industrial psychology here: Individual differences : The most fundamental assumption on which industrial psychology is based is the existence of differences among individuals. in aptitudes. Even when several people are working on identical machines. Once the need for food is satisfied for the time being. In other words he behaves in a way that he can get food and satisfy his need and his want. Research has established clearly the fact that individuals differ in personal characteristics and these differences create difference in work performance and behaviour of individuals in industry. which constitute his behaviour. it will usually be found that there are differences in their productivity. in interests. They differ also in their training. intelligence. Cause of Human behaviour : The second fundamental assumption that industrial psychology makes is that human behaviour is caused by needs. the urge to meet fried and share time with him) may become dominant and the individual then engages in behavior that will satisfy this urge. education. A need first appears as a want in the sense that an individual feels the lack of some thins that causes him to be dissatisfies and restless.

abilities. This calls for a systematic analysis of the job requirements to determine the criteria for successful job performance. thus saving industrial organizations from frequent changes in the work-force and ensuring maximum efficiency and job satisfaction to individual employees. Ego (for respect. reputation.The well-known psychologist Maslow gives the following classification of the psychological needs of man. prestige etc). 5. 2. Industrial Psychology has helped to make selection more systematic and scientific and less open to hit and miss methods. the psychologist has made a place for himself in industrial organizations. 1. dexterity. sleeping. On the basis of these criteria. predictors of job success are determined. Physiological needs (breathing. Security needs (against pain. skills. interests and personality characteristics are measured. The available candidates for a job are then evaluated in terms of these predictors and their individual differences in trials like intelligence. Self-realization (need to realize one‟s potentialities to the fullest extent possible). techniques of Industrial Psychology have been applied with benefit to the following areas of industrial management : 1. Application in Industrial Management : Industrial Psychology is a useful aid to the efficient management of the human factor in industry. reproduction etc). For this purpose. Over the years. industrial psychology offers a whole array of tests. Selection and Placement: One of the most important factors in industrial efficiency is the selection of the right men for the right jobs. By the use of psychological tests and systematic planned depth interviews. The findings and. 4. These categories of need are arranged in a hierarchy with the second categories arising after the first has been met to a considerable extent and third assessing after the second has been satisfied reasonably well and so on. the best incumbent for the given job is chosen. Vocational Guidance (Counseling) : The aim of Industrial Psychology is to help in the perfect adjustment of men to jobs so that they can attain the highest levels of productivity and 6 . 2. accident. 3. uncertainty etc) Security needs (need for association with others). aptitude.

3. programmed learning. etc). Industry psychology probes into human behaviour at work to determine the conditions in which a worker feels motivated and works willingly and wholeheartedly to maximize productivity. boredom and monotony also and has made useful contributions toward the fixation of work periods and rest pauses. This necessitates a systematic analysis of personal traits of an individual and matching. fellow-workers or supervisors. it has been concerned about problems of fatigue. 7 . The causes of work behviour (human behaviour at work) are the needs of motives that drive or impel an individual. Training of Development : Much of the human effort in an industrial undertaking may go waste if the workers are not proficient in the proper methods of work. Since Industrial Psychology seeks to sustain the motivation of the work people so as to ensure higher productivity. he has derived considerable assistance from the sociologists and anthropologists. Employee Motivation : The psychologist proceeds on the assumption that human behavior is caused and does not occur automatically. It has also brought into focus the role of supervision and leadership in motivating workpeople.derive pleasure and satisfaction from their jobs. 4. in such cases. Counseling in an industrial firm may be required for workers who have problems with their work. Since training involves learning on the part of the worker. to behave in a way that increases his productivity. Not merely this. Such adjustment can be attained through the use of the scientific methods of selection arid placement by industrial firms and also by the choice of prosper vacations by men. Industrial psychology has contributed significantly to the productivity movement in industry by identifying and the management to motivate employees can use highlighting the financial and non financial incentives. The attempt. psychologists have also developed new methods of training for the workers (like teaching machines. A worker can acquire proficiency on a job by undergoing systematic training. In this. vestibule training. it with the requirements of different jobs to which he will be best suited. industrial psychologists have been trying to develop and apply principles of effective learning to industrial training. is to find out causes of the maladjustment of an employee and the remedy that can be used to make him well-adjusted. Vocational guidance may be arranged by the Employment Exchanges or Counseling Bureaus manned by specialists.

Industrial psychology has humanised industrial management and opened the way to a much fuller utilization of the human factor in industry. 6. transfers. Human Engineering (Ergonomics) : An important aspect of industrial psychology is human engineering (also called ergonomics). He also 8 . 7.5. 98 per cent of the accidents in industry involving injury to workers or resulting in deaths are preventable. Employee Attitude and Morale : Industrial Psychologists have been trying to examine the relationship between the attitudes of the employees and their performance. Job Evaluation and Merit rating : To the industrial psychologist also goes the credit of developing suitable scientific bases of basic wage-rate fixation and employee performance appraisal. Psychology provides useful aid to management through the identification of the dimensions or the factors of morale and through the development of the techniques to measure employee attitudes and morale. work environment. traditional industrial management treated the job and the equipment and environment as given and required man to adjust to these. 8. Job evaluation methods developed by industrial psychologists aim at determining the relative worth or value of the different categories of jobs so that a rational wage structure can be built up. work-place layout with the object of giving the worker the greatest amount of ease at his job. Merit rating techniques are designed to achieve a systematic appraisal of the worth of each employee in terms of his ability and performance for the purposes of promotions. human engineering focuses attention on the man-machine relationship. Accident Prevention : According to the findings of a psychologist. human engineering has brought out the possibility of improving the work performance of men in industry by designing jobs and equipment and changing work environment to suit the operator. They have also gone into the process of attitude change from the point of view of raising levels of individual group productivity. counseling etc. Thus. An outstanding contribution of Industrial Psychology to better management of the human factor in industry is the analysis of morale and job satisfaction the over all attitude of satisfaction or otherwise with the job and work environment on the part of a work group. Whereas mainly the engineers seeking to increase productivity by improving upon the equipment design have guided traditionally industrial management. In developing human engineering.

BIHRM INDUSTRIAL PSYCHOLOGY ROLE OF PSYCHOLOGY IN MODERN INDUSTRIES Psychology is the science of behaviour. in the production and consumption of goods as well as in the rendering of services. Industrial psychology is interested not only in the man at work in factory. 9. The study of human side of management of supervision. Human behaviour is of vital importance in every industrial activity. This shows how important psychological or personal factors are in any program of accident prevention. They have also been able to suggest positive ways and means for reducing accident – proneness. This assumed that workers are individuals each pursuing his own interests and the workforce in an individual organization could therefore be compared with a rabble (dump of loose materials). 9 . Leadership is business in becoming more demanding and the person without a liberal education is handicapped in getting the kind of position from which he can move upward in any business organization. It deals with the study of human behaviour. or directing the activities of the large corporation. It is the study of people producing goods. Industrial Psychologists have made a significant contribution to the development of safety programme and the preservation of the valuable human factor in industry by analyzing the factors that make certain individuals more accident prone than others.found that only about 10 percent of the industrial accidents are due to distinctly physical factors such as faulty equipment or bad building conditions. but in the salesman on the road and the girl at the desk in the office. is the province of industrial psychology. The reasons for studying human behaviour in industry arises from the fact that more leaders of modern industry are coming from the rank of university graduates. Human Relations : For a long time managers and industrial psychologists both regarded an individual employee as the unit of motivation and work performances it was believed that if the individual employee was taken care of problems of motivation and productivity would be automatically settled.

and we are concerned with the problems in industry. If the abilities required for particular job are too complex. but also in long range programmes dealing with the effective utilization of human resources. however. the job must also be analyzed so that the abilities to look for. To ignore one category of individual differences is to invite future Problems in the forms of inefficiency. such as 10 . the psychologist may co-operate with an engineer. can be known. To over emphasize one category. that effective selection requires the assessment of the whole man in relation to the total job situation. If these principles are adhered to the apparently complex system may be amenable to an optimum decision. We are concerned with labour management conflicts because its consequences often touch our pockets. in re-organizing the work so that job is redesigned to utilize a greater degree the abilities that are available. These are (i) principle of selection ratio (ii) Principle of Individual Differences and (iii) Principle of prediction. maladjustment. we are concerned with technological advances and their effect on the production or goods because this determines our material welfare. LELECTION : The psychologist who work in industry is interested not only in day to day problems. as consumers and as citizens we find our lives influenced on every side by industrial changes. The problem of fitting men to jobs is one of such issues that requires of know how to analyze abilities and this is purely a psychological problem. to at least some degree because many people we known work there. Man‟s behaviour thus plays a part in all phases of industrial life.Whether we work directly or not. The selection programme by which the recruitment process is implemented has three underlying principles. therefore. absenteeism and low job satisfaction. The Principle of individual differences implies. To make the proper fit.

When the tasks and the group are relevant to some aspect of the job situation. This is what training and this is what training institutes and education systems do. However. sensible measurement he faces a difficult situation when he attempts to determine how much of what trait an applicant possesses. HUMAN RELATIONS : 11 . Since the psychologist or the employment specialist deals with intangible human traits such as intellectual capacity or emotional stability. etc. They begin with individuals who behave is in ways which are defined as thew end products of the training programme. The question of utilization of human resources in industries leads inevitably to think of training. TRAINING : Teaching or training men for jobs is another purely psychological problem and one that requires a fundamental knowledge of subject of learning. the derived information is quite meaningful. that do not permit direct. From laboratory work the psychologist has found out how people learn and how they can be trained more economically. Individuals need to be taught to perform in specific ways in order to accomplish certain aims.cultural difference at the expenses of another such as mental ability is to court mediocrity and high turnover. Improving a man‟s adoption to his work increases both his efficiency and his satisfaction with the job. he can derive a set of numerical term that imply “below average” “average” and “above average” performance on these tasks and terms of this group. by comparing the individual‟s performance to he average performance of a specific group on certain will defined tasks. The aims must be specified and the behaviour of individuals must be shaped and modified so that they can perform the tasks required as members an organization “shaping” and “modifying” are the key works and they define the meaning of training and indeed of all education.

The psychologist has discovered many things about the needs of the worker in his struggle for status for recognition and for the elements that lead to job satisfaction. once the basic needs are satisfied. many others remain. for the will of man cannot be bought so cheaply. The industrial psychologist usually holds a staff position.Human relations is an important part of the subject of social psychology. He helps to improve safety programmes and the works with the engineer on the human relation aspect of equipment 12 . EXECUTIVE DEVELOPMENT : Another important area of industrial psychology currently receiving mush attention involves development of executive leadership. Even the decisions of higher management cannot be reduced to a profit motive. The psychologist has discovered the basic principles underlying good supervision. considerate supervision and proper placement of men are psychological tools for accident. Training supervisors in leadership and in face to face dealings with employees is an important part of their development. Safety habits. The engineer may design safety devices. Some people will have accidents despite all mechanical precautions. ACCIDENT : Even the problem of industrial accidents has a psychological aspect. The economic incentive of wages is not sufficient to gain co-operation. Prestige. The adjustments that employees make to each other and to the supervisor are greatly influenced by the supervisor‟s behaviour. Modern business has expanded so rapidly that there is a shortage of people for middle management and top executive jobs. but he must design them so that the men will use them. The will to work is largely a psychological problem. which enables him to apply knowledge wherever they are needed. largely advisory. After this part of the problem is solved. freedom of choice and security become the more precious.

design. and passing from generation to generation. These upholding one point of view have often minimized or even completely ignored the possible influence of the other factor. lawyer. The advocates for the doctrine of heredity in the matter of individual differences maintain that the capacities. merchant. The other group the advocates of environment in matters of individual differences opine that there is no real evidence of inheritance of human traits. From personnel selection to training from supervision to job evaluation. regardless of his talents. vocations and race of his ancestors” It 13 . Watson an ardent behaviourist writes “Give me an dozen healthy infant. and my own specified world to bring them up in and I will guarantee to take and one of them at random and train him to become any type of specialist I might select doctor. Psychologists have long been interested in determining the ultimate cause of individual differences among people. chief and yes even beggar man and thief. It is the surroundings and training the environmental conditions of life that “make the man” Dr. economic advantage etc. He assists the office of the public relations in its interactions with consumers and with the community in which the company operates. but depends totally upon “natural gifts present in the family. Usually the psychologist divided the major causes into two general categories of heredity and environment. It has no relation with training. tendencies. from career planning to labour relations. The industrial psychologist may draw up a plan for the executive development of newly recruits on one hand and discuss the problem of aging employees the other. artist. the industrial psychologist moves in a wide and every varying scene. abilities. and the accomplishment of and individual are determined primarily by his inheritance. the inclinations. BIHRM INDUSTRIAL PSYCHOLOGY INDIVIDUAL DIFFERENCES AND THEIR SIGNINFICANCE IN INDUSTRY Individual differences was the first problem to be studies in industrial psychology and has been studied more than any other psychological problem in industry. well formed.

piano playing. Other important physical differences that are not so obvious include heart functioning. and such other cognitive processes as memory and discrimination. work experience. visual acuity and reaction time. people differ in such physical characteristics as height. iii) Cultural Differences : People different in environmental experiences that lead to the acquision of specific attributes based on the cultural or social group in which they have matured. However it seems probable that both factors are usually operative but their relative importance differs markedly in the determination of different personal characteristics. religion and athnic traits. 14 . blood pressure. weight. The people differ from one another is especially apparent from their physical appearance. in problem solving ability. sex. That differences are likewise present in the abilities of man is also a commonly recognized fact. ii) Mental Differences : People different in mental capacity in individual ability to learn specific skills such as typing. social and family customs.has also been found through various experimental studies that the environmental plays and important role in determining the mental level and behaviour of the individual. The variability of human race results from the interaction of heredity and environment Neither nature nor nurture alone can explain the wide rangs of differences in mental traits so characteristic of the rece. age and outward appearance. For clarification the differences have been grouped into five arbitrary and not necessarily exclusive classifications : i) Physical Differences : Obviously. The principle of individual differences simply states that each person has own unique characteristics that enable him to do some jobs and prevent him from doing others. but heredity appears to be the determining factor in accounting for individual differences. Such differences include education.

15 Reasoning factor. multiplication and division. To ignore one category of individual differences such as mental ability is to invite future problems in the form of inefficiency. The measurement of ability has been done mainly by I. ii) Numerical factor. measured by the ability to imagine the way objects are arranged in . the effective selection requires the assessment of the whole man relation to the total job situation. The principle of individual differences implies. The crux of the selection programme therefore depends. and it depends. iii) Perceptual factor measured by abi8lity to discriminate small differences in visual designs. and emotional reactions to event in their environment. maladjustment. such as the cultural differences at the expense of another such as mental ability is to court mediocrity and high turnover. To overemphasize one category.Q tests which are composed of several separate mental factors. such as : i) Verbal factor measured by vocabulary. absenteeism and low job satisfaction.iv) Ethical differences : Families differ in their behavioural norms. iv) v) space. in the second place. measured by spead and accuracy in addition. v) Personality Differences : People differ in personality that is social behaviour. therefore. in the first palace upon knowing what kind of human characteristics are required for successful performance on each of the various jobs. Spatial factor. upon being able to identify or measure such characteristics at the time of employment. measured by figuring out relationships. temperament. subtraction. values. and ethical standards and in their convictions about what does and does not constitute good conduct.

vii) Interests are an important determinant of the individual differences that are reflected in performance at work. yet no amount of practice on the part of one man will make him as proficient in his work as a little practice will make another. is not generally appreciated. In those of executives and The special aptitudes tests such as Mechanical aptitude tests clerical aptitude tests. Successful persons in the same occupation have to a large extent the same interests. Furthermore emotional and personality difficulties are often the cause of much of the turnover for even routine jobs. they would appear to be of particular importance. 3. it should be the goal of personnel policy to place individuals on jobs in which their individual potentialities can be realized in the form of satisfactory work performance. IMPORTANCE OF INDIVIDUAL DIFFERENCES : The importance and the nature of the variation between people. of manual dexterity and finger dexterity are uses in industrial selection processes. 2. Probable Questions : 1. Since marked differences in ability do occur. Many believe that practice makes perfects. What do you mean by principle of Individual differences ? What are the main areas of individual differences ? What is the importance of differences in industry ? 16 . viii) Personality : Temperamental and non-intellectual personality traits are extremely important in some jobs. it can readily be seen that proper selection alone greatly increases production. Thus in terms of the mutual interests of both employees and management.

4. is strongly influenced by his attitude. It is an outward manifestation of wanting to be helpful and useful to the enterprise and to other employees. as a motive is but simply state of readiness to respond. In other words. An individual can have a good attitude and still differ with superiors on policies and decisions. How can you derive benefits from individual differences ? BIHRM INDUSTRIAL PSYCHOLOGY ATTITUDE Attitude has been described as “learned readiness to react in a certain manner which normally involves in part of symbolic act. The atmosphere is which on lives is determined more by his attitude than anything else. or interpret a particular situation. nor (ii) r5esponse. It is reflecting a wholesome feeling from inside. but outward actions and speeches of the individual show respect for the decisions made and co-operation in carrying them out. It stems from both the personality and mental outlook. An attitude is neither (i) motive. One has fairly fixed ideas about certain types of employees and another considers each of then on individual merit. nothing is looked upon in the perspective of the past. see. not the behaviour itself. an attitude is a way a person tends to feel. One person may always be looking to the past. both at work and away from work. 17 . it is determined by another from the way a person acts or responds to situation. Attitude is not simply getting along with people. It is much more. Giving not getting usually characteristics a good attitude. That is to say a certain object or situation will provide the individual with a framework within which he can react. Another is viewing everything in the present and future. while another view them as opportunities from which a great deal can be learned. An attitude is intangible. Attitude refers to probable direction. Attitude is not a drive or force. One individual will look upon mistake as total and permanent losses. ignoring the present and future. The kind of a person and the quality of this life.

negative attitudes have been termed” “Destructive attitudes” Because. People are not born with attitudes. group. opinions and knowledge. Managers should therefore strive to have positive attitudes and develop positive attitudes in their sub-ordinates. Success and victory thrive under the influence of positive attitudes. but I fear our positions next year at this same month. The world belongs to those who have positive attitudes.Two major types of attitudes : Attitude are generally classified as (i) positive or (ii) negative. 18 . A positive attitude is directed toward a given object. beliefs. whereas a negative attitude is directed away from a given object. Expressions typifying this attitude are “This is a poor labour contract and will no doubt give us plenty of trouble” and “Right now our organization structure is strong. event or institution. Frequently. and adventuresomeness. Managers must first think they can before they can. all of which helps to formulate his attitudes. policy. that is. Attitudes are acquired in one or a combination of three ways. a. First in past experience which is used to assist in evaluating and subsequently either accepting or rejecting the new situation into one‟s system of though. Optimism is matter of attitude. This is the direction to take “and” Let us advance along these approaches” In contrast. From infancy on. they emphasize possible hurdles or stress the view point that the objective cannot be attained. a person. energy knowledge. The attitudes. Most objectives are accomplished far more effectively when positive attitude prevail than when negative attitudes are dominant. Formation and development of attitudes : Attitudes are learned or acquired during daily life experience. positive attitude are classed as “Construction attitudes” Positive attitudes are characterized by the reaction of “YES” it can be done”. This is essential in maximizing managerial actuating works. a person acquires traditions.

Many attitudes are founded more on emotional than on rational basis. c. it is quite likely that the employee will have a constructive and sincere attitude 19 . An exceedingly complex pattern of influences tends to make up a particular attitude.b. What constancies and authoritative source depends upon the person involved. understanding and cooperative. acceptance of the attitude of the group of which a person is a member. but to others the individual would not. Second. and children. The influence of social forces is of tremendous importance in attitude development. It is not a question of simply combining three or four factors to produce an attitude. An employee‟s attitude is influenced by such things as the position and reputation of the enterprise. When a person is confronted with a situation about which he is expected to have an attitude but about which situation he has limited a background or knowledge. Group codes and unwritten agreements not only guide and shape the group but give support to each member individuality. For example. nor of exposing several individuals to the same patterns of influences in order to form similar attitude among those individuals. the thoroughness of training. Third and last is statement of an authoritative source. Attitudes develop from the influences of emotions. habits and attitudes are required in order for the individuality to possess fully accepted membership. if an employees „parents. Certain conventions. The work situation is extremely vital in attitude development and frequently is thought of as the inclusive area which gives rise to attitudes. the type of work done and the amount of compensation. its policies and practices. social factors. But the work situation is by no means the only area. Attitudes are not necessarily related to the education and the intelligence of the person or the facts of the situations. wife. To one person a particular individual may be considered an authority. economic forces and motivations. the opportunities for advancement. are wholesome. the caliber of leadership. perceptions. he may accept an attitude based upon the word of an authority.

Their attitude encompasses the fundamental truth that one cannot get until he learns to give and thus they divided genuine happiness and lasting satisfaction from his attitude. a person feels and thinks toward on object. What is associated with an object or is referred to in connection with it helps to determine the attitude toward that object. A lawyer‟s attitude toward prosecution might differ widely from that of a social worker. Some concentrate their entire efforts upon getting material possessions. In contrast. Whether an attitude is favourable or infablurable depends upon the judgment in terms of the frame of reference. others have the attitudes that most laws are probably necessary but many have little value and can perhaps be violated if it is so desired. The motives aroused with an employee by his children what he wants for the. This attitude may be carried over by employee to his place of work so that company rules and regulations are looked upon in various degrees of seriousness by an employee.toward his work. If the reference is highly 20 . Government is another important consideration in the determination of attitudes. Frames of reference : Frames of reference are also of vital importance in the existence and development of attitudes. the employee will frequently reflect this attitude in the kind and quality of work he does. position and influence. Being in close association or experiencing almost daily experience to a situation or activity tend to influence one‟s attitude toward that particular circumstance or entity. Outgrowths of experience are of major consequence in determining attitude. his plans for their future. not getting. their attitudes encourage the acquisition of goods. others believe in giving. his interests in their activities frequently means that he will have a favourable attitude towards his job because he seems that through his employment the means for providing his children are achieved. To a significant degree. Some view observance of the law as a necessary social control for the greatest overall good. The mode of living likewise helps shape attitudes. On the other hand if his family is quarrelsome and a great deal of dissatisfaction is usually prevalent.

Such as pensions. and further more. but genuine employee satisfaction comes from finding real satisfaction in his job. training and wide experience. Work is as much a mental attitude as it is a concrete 21 . Importance of attitude in Management : Attitude is an extremely important concept in the managerial work of actuating A person is often descried in terms of his attitude. Attempts are being made to keep the employee satisfied means of various benefits. If he nervous any faulty attitudes. it will affect the efforts of these associated with him. group insurance. lack of confidence. and coveresely a reference of low desirability will result in an unfabourable attitude. fallacious thinking and personnel prejudices. the attitude will be favourable. These benefits are all desirable and fulfill certain social needs.desirable. although at times he may not fully recognize it. fear. if not more so. vacationary pay etc. It includes a great many things and frequently is an important as ability. Attitude is the key that either opens or closes the employees mind to the proper service motive installed by competent managers. his work will show it. jealousy. A person having limited ability and brilliance but possessing an attitude which is pleasant and fair toward other employees might well advance to managerial positions of greet importance. narrow mindedness. Every employee reflects his attitude towards his work in his daily affords. Attitudes permitting such traits do not make the task unattainable. When each individual obtain genuine satisfaction from his work. conceit. the task of management is lightened. Fundamentally that is what every employee actually seeks. but they render achievement more difficult. Competence may deemed not only outstanding talent. There appears to be little doubt that the must frequent handicap of a manager is a faulty mental attitude or mental sets which consist of such things as believing an objective cannot be attained. expert. Attitude is also important because it holds the key to job satisfaction. but also a co-operative attitude.

This tough mindedness is not more inertia or laziness but an active resistance to influence. It is the right king of attitude that makes the difference. However. Persons are influenced favourably or unfavourable by examples provided experiences permitted. Without positive attitude toward his work is an important reason for keeping him from obtaining employee satisfaction from his greatest potential his job. frames of reference supplied. The old adage that employees reflect the shadow or perhaps more appropriately the light. of the top management group‟s thinking illustrates the same point of view. Human being usually resist any attempt to change their attitude. that the mission can be accomplished his leader knows what he is doing are most likely to be most effective. The individual or group that believes it can succeed. affection or innermost readiness of the individual to response sociologists are the term “ego-involves” explain an attitude which is clung to by an individual because he likes to think of himself as one who has this particular attitude. encouragement of certain motives and the discountenance of other forces. 22 . Why does a person resist a change in his attitude? Primarily because of the attitude is a personal entity and exemplify a certain prize. efforts to strengthen. Research studies have confirmed that individual and group attitudes are commonly the difference between a highly successful work group and one that is not between a high production until a low production unit.thing. People become set in their responsiveness. Changing Attitude : There is little question that managers can influence employees attitudes. the self-evaluation and strong desire to retain a present attitude depend in great measure not only on the possessor‟s confidence in that attitude but also in it being favourably responded to by others. modify or eliminate attitudes must handled expertly and with great care. In other words.

A person will normally defend his attitude when it is challenged Usually challenge is viewed as undermining something deemed important because values of one‟s ineffective involved. The greater the ego involvement of the person, the less the likelihood of gaining a change in attitude by means of arguments.

An existing attitude represents the outcome of a balance of motives supporting the attitude. Some of the motives export a strongest influence upon an altitude than do others. In order to change an attitude it is usually best to weaken the supporting influence. Other approaches such as frontal efforts to substitute new influences in order to counteract old ones are generally ineffective. The removal of accustomed influences meets resistance and arouse defenses.

The weakening of supporting influences can be attempted in various ways. Among the more common is to provide facts and knowledge which can be evaluated. The attempt here is to stress greater rational consideration than emotional Supplying export of authoritative explanations or view points along with the reasons for such view points can also be employed. In some cases, it is effective to get the individual to review his experience, to become more aware of what it means, and to re-conceived relationship of the individual with the reference group, that is, to reduce the ego-involvement by lowering the favourable respondence of the group to the attitude. Possibly the best way to achieve this so to talk with the group, request, their co-operation and support and appeal to the group a favourable decision. It is frequently less difficult to away a group than an individual. This is true for several reasons.

Firstly, When members of the group change the attitude, the individual can see that a change on his part will not reduce his relative ego-involvement.

Secondly, changes or acceptance of persuasive efforts are of ten more effective on a group than on an individual, the influence of mob-psychology and group motivations being exercised.

Thirdly, the attainment of an atmosphere of high enthusiasm, helpful for indicating changes, can best be reached with a group.

Some suggestions for developing favourable attitude : 1. Have a wholesome, practical outlook on life and your fellow employees. Think

optimistically, show enthusiasm, be genuinely interested in the other fellow, expect mistakes and misgivings but do not become depressed by them.


Take the constructive side of issue : Speak, wife and act from the positive view-point, Stress confidence and progress, avoid

fear and retrospection. Keep looking until some good is found and then figure out the best manner to utilize this good. Emphasize what to do and what not to do. 3. Associate with those who are successful : The people surrounding a person can exercise great influence upon him attitude. If they are experiencing full, rice, helpful lives, they serve as a favourable motivation and tend to encourage a person to greater and better accomplishments. It is difficult for an individual to maintain an unfavourable attitude when all those around him have a favourable attitude.


Give other the feeling of importance and self-worthiness : Permit others to participate, their opinions, build up their self confidence, and let them

know they are doing something worthwhile. Practice the philosophy of giving, not getting. Talk about the individuals astute accomplishments and his sagacity in arriving at the proper decision, but refrain from talking about him. 5. Feel deeply about certain values on life : A human being must have an outlet for his productivities; he must have a deep sense of responsibility for certain attributes of his own choosing so that he can anchor the whole of his activities around what constitutes to him a meaningful target. Probable Questions 1. Define attitude and mention the different types of attitudes.

2. 3. 4. 5. 6.

How attitude is formed ? Can attitude be changed ? What is frame of reference ? How it influences or affects attitude ? What is the importance of attitude in management? How to change attitude and what is precaution ? Give some suggestions for development of favourable attitudes.

BIHRM INDUSTRIAL PSYCHOLOGY JOB SATISFACTION The terms “employee attitude” Job satisfaction” and “Industrial morale” are in many instances used interchangeably. But according to Blum they are not synonymous. An attitude may contribute to job satisfaction since the latter is comprised of a number of attitudes. Similarly job satisfaction in not the same as industrial morale although it may contribute to morale. Job attitude is the feeling the employee has about his job, his readiness to react in one way or another to specific factors related to his job, Job satisfaction dissatisfaction is the result of various attitudes the person holds toward his job, toward related factors and toward life in general.

INFORMATION ABOUT ATTITUDE : Information about employee attitudes may be obtained from the following sources : 1. Formal Communication Channels : Assessment / analysis of employees feeling toward their jobs and factors related to the job, made by the foreman and supervisors is one of the most important sources of information of employee attitude. 2. Grapevine Channels : Rumored Attitudes are a part of all organizations. However, the information that rumors carry becomes altered and often distorted as it makes its upward movement. More dangerous

multiple choice questions. The Questionnaire : The questionnaire technique is economical and also has certain advantages of objectivity of measurement providing for a quantitative treatment of responses. Security is a strong reason for liking a job and is generally mentioned first by both men and women as contributing job satisfaction. particularly to the person striving for upward mobility. Interviewing : This has been one of the main means of getting information of employee attitude. 3. The man with security feels that he is valued by the organization and that he has the abilities and opportunity to keep his job. 4. slow downs. In the guided interview.still are the attitudes communicated by the grapevine. early quits and excessive absenteeism are true revealers of attitudes. Behaviour Manifestations : Some of the behaviour manifestations such as griping on the job. yes on answers. Within this structure. for they may reflect only the extremes. attitudes of the majority of the workers never get impartially expressed. where the manager or worker feels he has a reasonable chance of working under conditions of company stability. Answers may be obtained through check lists. But it is already too late by the time such manifestations are evidenced and the damage is already done. Factors related to job attitudes : The following are the ten major factors related to job attitudes : 1. 2. Opportunity of advancement : This factor ranks high in importance. 5. there is an attempt to get answers to predetermined questions. The results of many attitude surveys show that the lack of opportunity for 26 . Security : The Factor deals with the steadiness of employment.

It is interesting that employers generally rank this factor near the top when they are asked what the employee wants. or is free of tension and pressure. Like security it contributes substantially to the employee‟s satisfaction. Intrinsic aspects of the job : There are many reasons why people like their job simply for the sake of the job. and are generally more important to factory workers than to office workers. Supervision : To the worker his supervisor is an equally strong contributor to both satisfaction and dissatisfaction. 3. or public or public relations. Women seem more sensitive to supervision then men. One may like it because he has the right ability and training for it. but for both bad supervision can be a primary reason for absenteeism and labour turnover. the greater the satisfaction with the company. In terms of occupational level. Whatever the reason. 27 . However. Company management : Whether we deal with the size of the organization. Another may like his job parse because it brings him recognition. gives him an opportunity to travel. Wages : When this factor is ranked with nine other job factors employees give it fourth place. reputation. 5. Wages are more important to men than women worker4s. what the man does at his particular job contributes to both satisfaction and dissatisfaction. earnings. there is some evidence that there is a decrease in the importance of the advancement factor with increasing age.advancement is frequently a strong reasons for disliking a job but rarely is opportunity for advancement mentioned as contributory to satisfaction. 6. there is some evidence that the high the skill level. Men are much more expressive in giving importance to this factor than are women. third person may like his job because it is easy. 4. the employee believes that a good company is one which helps him fell some stability in his job.

but among women. giving orders / turning out annual reports. lighting.7. leaves vacations and holiday etc. In short it may be said that needs fulfillment and positive attitudes and intrinsic aspect of jobs. are the contributing factors to job satisfaction. medical facilities. The lack of good communication may be a reason for disliking a job. are a standard part of most jobs. cohesive group is happier with his job than is someone who finds himself a misfit. The extent and nature job dissatisfaction : 28 . The factor of communication seems to be more important at the higher educational level. Good communication means the opposite of being ignored. Social Aspect of the job : This involves such needs as belonging and social approval. but it is never a reason for liking a job. toilets and the like have been found to be equally contributing to both satisfaction and dissatisfaction. This factor contributes to both satisfaction and dissatisfaction of the employee. 8. Benefits : Employee benefits such s retirement provisions. ventilation. It is relatively independent of age and occupational level. especially married women this aspect has even more significance. They contribute to satisfaction and dissatisfaction. Communication : Communication means the formalities of conveying information. cafeteria. Working conditions are substantially more important to women than to men. Hours are more important to men than any other specific aspect of working conditions. A man who feels himself a member of a productive. 10. 9. The social factor appears slightly more important to women than to men. Working conditions : Temperature.

Effects of attitudes on productivity : A number of research studies found that workmen with positive job attitudes showed higher productivity than those with negative attitudes. This can lead to job dissatisfaction when the discrepancy between levels of aspiration and possibilities of attainment gets too great. In another way “The greater the amount the individual gets the greater his satisfaction and at the sometime the more the individuals still desires. are more emotionally unbalanced. and when belonging to that specific work group is highly desirable to its members. but also of where he stands with respect to his level of aspiration. The basic consideration is that high productivity accompanies high morale only when the attitudes of the group is very cohesive. where there is a good supervision. when the psychological climates favour high production. job satisfaction is high among young workers but tends to go down during the first few years of employment. It is also found that workers with positive attitude out-produce workers with negative job attitudes. discontent than the satisfied workers. and show more boredom. those people with the strongest desires. Probable questions 29 . In general. the need for pay and job status increases.The average figure of job dissatisfaction found in varying industries (USA) is around 13% age as a factor has been shown from twenty three studies. Aspiration and productivity : Morse pointed out that employee satisfaction was a function not only of how much a person receives from the job situation. daydreaming and general. when the atmosphere is friendly. When the environment provides little possibility for need satisfaction. or highest aspirations will be the least happy. the less his satisfaction” (Morse) As the person grows older. It has been found in a number of studies that workers with positive attitudes have less turnover and absenteeism than workers with negative attitudes. and where the employee really wants to produce and get ahead. People who are dissatisfied with their jobs are less outgoing and friendly.

wishes. money.1. They save because they want security. 5. Most people describe the cause of their behaviour in terms of goals toward which they are striving. wants and they are generally directed toward some goal or goals. even perceiving has a motive followed by reasons. People work because they what nice things. a primary drive to obtain food which is based on unlearned biological needs. Responses are determined not only environmental conditions but also by states within the organism needs. achievement. Motives are said to be needs. An example is. working studying playing solving problems. What do you mean by job Satisfaction ? Is it synonymous with industrial morale ? Which is more convenient and effective and why ? What are the main sources of obtaining employee attitude ? What are the factors related to Job attitude ? What are effects of job attitudes on production ? BIHRM MOTIVATION Basically the topic of motivation deals with the question of WGY animals and human beings do what they do. Other. attention. which create drives and learned behaviour is drive reducing. acceptance. sometimes called secondary motives / drives are learned or acquired desires for particular goal such as power. everything we do learning. Some motives or needs are called primary needs because they are not dependent on learning for their basic motive force (although learning may affect the social expression of these drives). 30 . thirst sex and pain avoidance are closely co-related with physiological states. 2. approval. hunger. 3. They fight because they are threatened. 4. motives. Practically all behaviour. The primary motives such as hunger.

The theory that has received the highest degree of acceptance is that of Maslow‟s hierarchy of needs. achievement. Man‟s needs are arranged in a series of levels – hierarchy of importance. 3. The most important point here is that motives needs. respect).living standard habit of smoking etc. recognition. competence. Ego or Esteem Needs : Self esteem (Self confidence. Thirst. Self Actualization or Self Fulfillment needs : Realizing one‟s own potential. Safety needs : Protection against danger. basic needs which can be grouped into five levels and arranged in a hierarchy of strength as follow : Self-realization needs Ego / Esteem needs Social needs Safety needs Physiological needs Biological needs 1. 5. or desires impel the individual to action. Association. Giving and receiving friendship and love. Sex and so on (bodily need fulfillment). (status. Social needs : Belonging. those on the next higher level emerge and demand satisfaction. knowledge) and personal reputation. 31 . Physiological needs or biological needs : Hunger. As soon as needs of lower level are by and large satisfied. Classification of Needs : A number of attempts have been made by psychologists to classify and categorize the various human needs into levels to relative importance concerning their impact on motivation. 4. creativity. appreciation. Threat. 2. Acceptance. The essence of this theory is that the overwhelming majority of normal human being have certain common. Deprivation and so on. Independence. by others. self development.

are not motivated to do so. Prospect for future development. 9. 4. planning and so on. It is of little use for the management to carry out other actives of getting facts. plan. Human performance of human input depends upon ability and motivation. 10. individual needs and physical condition. The motivation on the other hand is the function of social condition. Fair grievance handling. Due recognition as an individual. Proper training and familiarization with company‟s objectives.The tasks of modern management are to obtain facts. Reasonable amount of work and satisfactory working condition. we may define productivity as : Productivity = f (Material input x Human input). 5. if people who are supposed to carry out plans. Friendly and helpful criticism for correction of error. Schematically : Motivation = f (Social condition x Individual needs x physical condition). Pay as high as the going rate for the same type of work elsewhere. One may drag a horse to water but cannot make it to drink. 3. Jon security and freedom from unjust reprimand. direct. 7. co-ordinate and motivate. We may say : Human performance ability motivation. Social factors influencing motivation : 1. Prais for good work. 8. 6. Under coercion they may have to do the task but it is no substitute of or voluntary action. 2. Selection of best qualified employees when required. 32 . Since productivity is closely related to motivation.

6. 10. Good working space and sating arrangement. The importance of various needs or wants which motivate man was expertly expressed by prof. This process is unending. 3. Well ventilation. Doughlas McGregor as follows. Motion economy. “Man is a wanting animal as soon as one of his needs is satisfied. Man continuously put forth the effort works. healing and cooling has a definite effect on physical comfort.11. participation in group activities. 7. Unnecessary noise must be avoided. We may define individual need as function of : F (experience x education x cultural background x level of aspiration x perception x general economic condition x and personal situation) 33 . another appears in its place. Ignored in the conventional approach to management of people”. 5. 2. experience of progress towards goal and confidence in leaders. 9. 4. Noise causes annoyance to workers and hinders concentration. Rest pauses providing good food and comfortable lounge during rest period reduces fatigue and help from favourabel attitude towards the company 8. if you please to satisfy his needs A satisfied need is not a motivation. But5 strong lighting strains worker‟s eyes causing fatigue which reduces interest for work. Prevention of accidents. Regular supply of materials. Mutual sacrifice. This is a fact which is …………. Proper lighting essential for health safety and efficiency. Physical conditions motivation productivity : 1. Hot and humid atmospheric condition has adverse effect on efficiency. It continues from birth to death. mental attitude and fatigue. Good maintenance of machines. Work simplification.

McGregor himself regarded theory X as an extreme and as an unacceptable set of assumptions about human being. rather such behaviour in man in part the result of management philosophy and practice. has lead to further research regarding the validating of conventional managerial assumptions. 3. has relatively little ambition and wants security above all. The average human being has an inherent dislike for work and will avoid it if he Because of this human characteristic of dislike for work. according to McGregor. 34 . Pressure has bred counter pressure. But theory X does not reflect man‟s inherent nature . The assumptions of theory x and the approaches to motivation and supervision which result from it may indeed be what exists in many organizations. These assumption are : 1.McGregor “X” and “Y” Theory The bulk of current managerial principles. To achieve the desired behaviour. and subordinates have reacted in way detrimental to organizational efficiency. can. has been directly derived from the first set of assumption. theory X. Theory “Y” The accumulation of knowledge about human behaviour from many specialized field. Management has regarded employees as indolent. a vicious cycle has been set up and the assumptions of the theory seems to have been confirmed. The average human being prefers to be directed. 2. wishes to avoid responsibility. Pressure through the use of rewards and the threat of punishment has been used to achieve company objectives. management hashed to impose still more restriction. without ambition and resistant to change and responsibility. most people must be controlled directed or threatened with punishment to get them to put forth adequate effort toward the achievement of organizational objectives.

Under conditions of modern industrial life. 3.From these date McGregor derived a new set of assumptions what he called theory “Y” These assumptions of McGregor provide a better example of human nature and therefore indicated the need for different managerial strategy in dealing with people. 1. Theory “X” emphasizes autonomy. The expenditure of physical and mental effort in work is as natural as lay or rest. Management should adopt policies that promote on the job satisfaction. The most significant of such rewards e. 5. Commitment to objectives is a result of the rewards associated with their achievement. individual development and expression. ingenuity and creativity in the solution of organizational problems is widely. According to theory “Y” many managers should near range their assumptions. 35 . not inherent human characteristics. Man will exercise self direction and self control in the servi9ce of objectives to which he is committed. External control and the threat of punishment are not the only means for bringing about effort organizational objectives. The average human being learns under proper conditions not only to accept but to seek responsibility. It is a new managerial philosophy as well as a criticism of traditional managerial policy and action. thinking of methods so that organizational and individual goals are compatible. the satisfaction of ego and self actualization need can be direct product of effort directed toward organizational objectives. not narrowly distributed in the population. The capacity to exercise a relatively high degree of imagination. lack of ambition and emphasis on security are generally consequences of experience. 6. others do not want and cannot handle them and are extremely uncomfortable with too much freedom. 2.g. self direction individual freedom and inner direction. Although these conditions may be desirable for some people. the intellectual potentialities of the average human being are only utilized. The average human being does not inherently dislike work Depending upon controllable conditions. 4. work may be a source of satisfaction or sources of punishment. Avoidance of responsibility.

Positive Incentives : Motivation and morale : By inducing the workers to work and creating interest in them for the work. It becomes an important means through which the employee can pursue his goals and since organizational goals are compatible with individual goals.Unbridled individual freedom is neither compatible with organization goals nor is it desirable. When strapped of value judgments theory “X” emphasis‟s dependence. Sometimes it may prove detrimental. This is usually done by upholding morale of the workers and motivation them for higher production. besides organizations become larger and spread in complexity. contribution. The workers either teed the line or faced the consequence of losing the job. in his pursuits he contributes to organizational achievement. domination and control. In some new nations sudden freedom from colonial control causes virtual anarchy. The current emphasis is on human relations and positive incentives. Motivation based on fear Concept of Negative sanction : The old concept of motivation was based on fear. freedom and permissiveness. Maslow etc. theory “Y” emphasizes independence. work satisfaction has undoubtedly increased may work situations in modern industry. agreed that complete individual freedom is not the answer but freedom with limits varying in intensity. chiefly relied upon negative sanction based on fear and punishment to get the result. Though it is true in mass production job. The other criticism is that over implication of work has reduced job satisfaction. The basic principle is that every individual kikes to stand well in his own eyes and also in the eye of those whose 36 . involvement and creativity of organizational members. theory “Y” proponents expect to stimulate initiative. ineffective time wastage may be reduced. The situation however changes as organized labours gained influence. By encouraging independence. Several authors like Erick from.

The workers are favourable affected by a boss who treats them as human being and they are motivated to work for a company where there is confidence in fairness of the top management. the complete elimination of sanction would quickly get the administration into trouble. This does not mean that negative sections should be discarded entirely. What is a motive ? What is difference between primary and secondary needs. It seems neared the truth to say that as positive incentives are made effective. 4. What are the Maslow‟s classification of human needs ? narrate the „X” and “Y” theories of motivation. BIHRM INDUSTRIAL PSYCHOLOGY INDUSTRIAL MORALE The terms “employee attitude” “Job satisfaction” and “industrial morale” are in many instances used interchangeably. This is due to growing realization that positive incentives are more conducive to the welfare of the enterprise then negative sanctions based on fear of demotion or dismissal. Similarly job satisfaction is not the same as industrial morale although it may contribute to morale. it has now been replaced by positive incentives and morale. 3. An attitude may contribute to job satisfaction since the latter is comprised of a number of attitudes. Probable Questions : 1. there is less need to apply negative sanctions and they in any case a sanction should be reserved for individual cases and rarely if ever used on a group.appreciation he values. 2. 37 . But according to Blum they are not synonymous. However. What are the social and physical factors influencing motivation. The output and moral both increase when the policy of the company is employee centered and not production centered. Although the right to fine or demote an employee under certain circumstances remains a tool in the hands of management for disciplinary purposes.

and leadership. According to the definition morale is the attitude of employee toward management members. toward their jobs. For the individual it is a feeling of being accepted by and belonging to a group of employees through adherence to common goals. Attitude toward the company‟s objectives. those pertaining to the following areas are of tap importance : a) Attitude of mangers toward other managers of the same enterprise. Attitude toward the size and type of enterprise for whom as working Emp0loyee b) c) d) e) morale may be high or low. To have high morale an individual must processes firm conviction and values which make life worthwhile for him that he has the energy and confidence to face the future. Job a satisfaction or dissatisfaction is the result various attitudes the person holds toward his hob. From the standpoint of management. attitude toward their company and its mode of operation. While many attitude influence morale.Job attitude is the felling the employee has about his job. non- management members and vice verse. Attitudes. are very vital to morale. his readiness to react in one way or another to specific factor related to his job. and toward each other” Other stress the identification of the employees objectives with those of the company. In a company industrial morale is the composite expression of the attitudes of the various individuals working there. hours of work and working conditions. the state of employee‟s attitudes toward their company and its mode of operation is a foremost issue and is commonly included under the subject morale. Industrial morale is generated by the group. He must be aware of job to be done to defend or extend his store of values and his 38 . The concept is that the extent to which an employees‟ attitudes enable him to realized maximum satisfaction of his desires with the fulfillment of the company‟s objectives. Attitude toward pay. plans. Thus morale concerns the state of employees. the higher the morale. toward related factors and toward life in general. Attitude toward the organization structure of the company. therefore.

Zest being the tope value and apathy the lowest value because if implies a complete absence of effort.K Passive Co-operation Job Unimportant Work a Burden Hostility From the comparison it follows. The works commonly regarded as ingredients of high moral are : a) b) Team spirit describes a relationship between people. The general picture of the morale of various work groups may compared on the basis of level of morale as shown below : LEVEL OF MORALE Zest Activity Co-operation Satisfied Job O. Low morale indicates as attitude of apathy or resignatice. Together for achieving the goal. It must not be assumed that all members of the group would feel the same way in any situation. It means perseverance. c) Zest - implies high motivation. Without goal interest is absent or the obstacles between individual and the goal are regarded unsurmountable. confidence and standing. Staying quality – implies that a group does not loose. When zest is present. 39 .values must be essential agreement with those of his group and there must be in essential agreement with those of his group and there must be a co-ordination of effort in attaining objectives. There is interest and excitement in performing a job. Might of its goal under adverse circumstances. Individual difference are always present. Good morale is resistance to frustration.

continuous. and Confidence in leaders. Acquired personality qualities derived from environment has a direct hearing on good morale. and well planned efforts over a long period of time. It is possible to think in terms of group as unit describe the way group works. Tolerance and freedom within group. Physical Factors : The degree of high or low morale differs from person to person depending upon his mental and bodily conditions. Experience of progress toward goal. an attitude is the result of many complex forces and to change an existing attitude requires persistent. Moral Building Programme : The first step in a moral building is to instill proper attitudes in the minds of all employees. Groups have personality of their own and one can think of a groups motivation. lighting. but the task can be done. This is easier said than done As already mentioned. Participation in group activity. proper food and adequate rest also have a direct influence on stamina. attitude and adjust. 40 . the sanitary facilities. Job satisfaction demonstrates high morale among those who are satisfied with the job some of the important psychological Factors influencing high morale are : a) b) c) d) Mutual sacrifices.Nevertheless. Satisfaction with the company : Such factors as company attitude to employees and society in general. Inborn personality differences which brings out differences in energy. ventilation and attractiveness of the shop and many other conditions which constitute the environment influence the morale of the workers. influence stamina. the type of foreman. Like-wise bodily conditions good health. determination emotional stability.

41 .2 In this way. In contrast. Some managers advocate publishing the results of the survey along with what corrective measures will be taken. The decision must be based on the individual circumstances of each case. 5. interviews. adequacy or communication. if any. 9. 2. other executives oppose such a practice.K Employees answers to much questions the relative standing of such considerations as confidence in managers. 4. the areas requiring immediate attention can be pinpointed and definite plans for correcting these trouble sports can be evolved and put into action. records showing number of grievances. and analysis of employees. status and recognition. I take pride in working for this company The people I work with are friendly We have a good employee benefit programme No 10. Employee attitudes can be catalogues by various means including by an intuitive basis. employee benefits. absenteeism. Improperly handled it can have an adverse effect upon morale. The working conditions here are O. 8. Some of the questions used in a survey are show below as examples: Don‟t Know Yes 1. 6 My Job is often dull My superior keeps his promises My superior knows a great deal about his job I can say that I think around here I have the proper tools and equipment to do my job We have a poor way of handling employee complaints 7. rate of labour turnover. and the like. especially those of irritation and trouble. Morale measurement requires specialized techniques in handling and should be performed only be a trained researcher in this field. The Next step is evaluate carefully the results obtained in step No. surveys. 3.Second step is to measure morale to determine are areas where improvements can be made. and identification with company.

A emotional upset may involve a kind of tiredness different from that resulting from a hard day of physical labour free from frustration. the actual decreases in proficiency over time. no clear cut measures of boredom or fatigue. Following up on the supplication that the man was not being accepted in his particular work group. it must be improved by indirect means. the descriptions we can give of it are useful in certain practical situations. by improving management. but the reports of out feeling may actually be more relevant than the physiological measures especially for work of non-physical nature. of course. related to physiological changes. BIHRM INDUSTRIAL PSYCHOLOGY INDUSTRIAL FATIGUE AND BOREDOM Most people are familiar with such terms as “fatigues” tiredness” boredom” and “monotony” These terms are used to describe feelings. capable leadership emphasized and developed to all employees. This is not true. Feelings of tiredness are. One personnel Manager reports the case of a worker who frequently complained of feeling tired on the Job. Psychological means for evaluating the effort expended in work are less precise than are the physiological measures. FATIGUE Feelings of fatigue. and proper emphasis given to the human element in managerial decisions. There is. however. that is. Morale can not be sought for directly. feelings of tiredness are subjective or psychological states that may accompany prolonged work. Although we have good measures of tiredness.In the final analysis good morale is a by-product of competent management. he had the man transferred to a 42 . lead directly to such subjective feelings. We might suppose that work decrements. More specially the effort must constantly be toward the end that the managerial organizing work should be the very best possible. But here are different kinds of tiredness related to different kinds of work.

He complained of being tired each night when he sat down to study. he could invariably fall asleep over his books. He and his wife moved out of his mother-inlaw‟s home and in two weeks the symptoms of fatigue were completely gone. Recovery. It has been found in some instances 43 . was having difficulty with his courses. REST FROM WORK It is known from experimental studies that a subject can become so tired from lifting a weight that he can no longer move his arms until he has had a given period of rest. It formal rest pauses are not allowed. His scholastic performance brought him before the counselor. Another case reported by a University Counselor was that a newly married student of twenty-four. the longer it takes to recover. employees take unauthorized ones. The more fatigued we are.similar job with a different group of workers. is followed by a long slow period of come-back. it may take time longer to complete some piece of work or the quality of his work may be affected. he would retire with his lessons unprepared. fatigue should be prevented by taking rest periods before the fatigue gets in. finally giving up. From labor4atory studies under ideal controlled conditions and from less controlled industrial situations has come practical principles of work which says in effect. He was working quite effectively. thought quite rapid at first. It is also known that efforts in work and lack of precision and co-ordination occur as a result of fatigue on phychometor tasks. He may get less work done for each operation. Reduction in work output : It is known that beyond a certain point a man‟s production rate gets lower the longer he works at a job. It is generally recognized that rest pauses improve worker performance. Here he soon came to feel that he belonged and he made fewer complaints. Though he fought the impulse.

are other forms of work stoppage.that these are just as effective in combating fatigue as are those scheduled by management. Some people resort to pacing their activities. It is important to schedule rest periods before the drops occur. The attitude of a person ahs toward his work determines to a large extent his need for rest. One way to get at the problem is by plotting production records throughout the working period and observing drops in production. An of course. Deviation involves turning something away from its course. Just when to schedule rest period veries from situation to situation. they improve the attitudes of the employees toward the working situation. Here the worker actually rests while he works. It is also important to keep an eye on production records routinely. 44 . One way is to slow down activity. This study showed that rest pauses should be introduced just before production to fall from its maximum. It has been found through several studies that rest pause during work are beneficial to production. as most workers on a piece-rate learn to do. An important part of rest is change of deviation from the usual or routine course of work. with interruptions in between. Day dreaming may be thought of as form of rest which allows the person to leave his job mentally. We know that worry can sometimes be lessened by putting something in the place of the worrisome thoughts. Rest on the job can be obtained in a number of ways. Late starts and early quits. physical departure from the work scene is a possible form of rest. because not all drops in production are caused by fatigue or corrected by rest. and it is most important in combating mental stress. In one study it was found that the introduction of 12 minute rest pause in the MIDDLE OF THE MORNING AND A SIMILAR PAUSE IN THE MIDDLE OF THE AFTERNOON increased the output by 29%. The introduction of rest pauses which result in increased work output have been found to have a beneficial effect both physiologically and psychologically. It also decreased the length of voluntary rest pauses 60%.

because of the interest associated with awareness of achievement. BIHRM INDUSTRIAL PSYCHOLOGY FRUSTRATION AS A FACTOR IN HUMN BEHAVIOUR 45 . If such a change is not possible in the job situation itself. Wyatt suggests that the additional incentive and satisfaction which accompanies a pieces a piece-rate system of payment tends to retard the onset of boredom. The two factors determining boredom are the amount of repetition in work and the degree of attention demanded by the work. then a change of pace may be accomplished by taking a hobby. It is differentiated from fatigue in that it involves the desire for change in activity rather than for rest or relief from the work itself . This where the work is automatic. A person who is by temper mentally lively and has a high degree of intelligence tends to be more bored by repetitive work than the person of lower intelligence who is submissive. usually associated with repetitive work activity. The important thing involved here is the change of activity. where there is a little or no chance for conversation and where there is little or no personal interest in the final production its destination. Jobs which require continuous attention tend to be interesting. the worked may have varied and discordant thoughts during which he keeps coming back to the amount of time still to be worked. A practical way to remove boredom is to change one‟s activity. Quantities which take about an hour to complete give more satisfaction than an endless flow along a conveyer. The bored worked is inclined to over estimate the duration of time Although a repetitive task may not be attention demanding. and those which require little or no attention leave the individual free to talk his neighbors or to think of other things. There seems to be general agreement that such susceptibility to boredom is individualistic.BOREDOM : Boredom is characterized by a lack of interest.

Displaced Aggression and organized Aggression. regardless of one‟s status or job. but these desires or motives get blocked in some way or other. regression. In frustrated situations the behaviour of the individual becomes emotional and unreasonable. (2) Constant Voicing of grievances. affection and a feeling of belongingness etc. (3) Damaging of equipment.Human beings wants many things to make lives meaningful. This will be more clear if you look at the basic closed circuit model of behaviour. status. The characteristics of frustrated behaviour are aggression. Attempts to obtain satisfaction of needs and desires frequently meet with obstacles. however. attempts to attain a goal are blocked time and time again with the result that there is an accumulation of tension within the individual. In short. (5) Absenteeism and (6) Joining of militant unions. AGGRESSION : Aggression behaviour occurs when one resents interference but does not react to it as a problem. (3) Attaching labour legislation and (4) Opposing labour organization. At other times. This frustration occurs because individuals have desires or motives which they want to satisfy. But all needs are not fulfilled always and easily. motivation and goal direction (Demonstration with Transparency). fixation and resignation. The symptoms of aggression commonly found in industrial employees are (1) Excessive criticism of management. power. Many times these blockages are only temporary and overcome easily. love. (4) Inability to get along with others. Some are more difficult ot satisfy. The management expresses its aggression by (1) Enforcing stricter discipline. (2) Imposing penalties of all sorts. it is the blocking of an organism‟s path towards a goal. showing relationships between causality. There are three forms of aggression viz: Elementary Aggression. RESGESSION : 46 . recognition. They need food. comfortable and worthy of living. shelter.

People in this state of mind obviously have low morale and will remain socially neutral unless their mental condition changes. Resignation is probably a dormant condition in which all aggression has been temporarily blocked. An action is respected over and over again despite the fact that the person knows it will accomplish nothing examples of fixation commonly meet in industry are to be found in (1) Individuals who are unable to accept change old methods seem best and are defended whether they concern the nature of the method of work or the nature of industrial relations economic outlook. RESIGNATION : Resignation is frustratingly resign one‟s lot to the guidance of some superior brain. The management too show sings of regression when (1) Bosses refuse to delegate responsibility (2) Do not distinguish between reasonable and unreasonable requests and (3) Form blind loyalties for particular persons or organizations. 47 . All forms of activity seem to be closed to the individual. He becomes apathetic regarding his future. In industry the resigned individual is one who has lost hope of bettering his conditions. so he surrenders. Signs of regression in industrial employees are (1) Loss of emotional control. FIXATIONS : The terms fixation is used designate a compulsion to continue a kind of activity which have no adoptive value. who are unable to accept change old methods seem best and are defended whether they concern the nature of the method of work or the nature of industrial relations economic outlook. In extreme cases. This is a frame of mind which the oppressive rulers may desire to create. adults regresses to the infantile stage and are considered as babies. (2) Lack of responsibility. (3) Unreasoned fear and (4) Responsiveness to rumour (5) Following the leader etc.Regression is a break-down of constructive behavior and represents a return to childish behaviour.

while socialism emphasizes the bette3r life. The study of riots and mob behaviour also reveals the attractiveness of destructive behaviour to certain groups of people. and the leader is the most important factor to determine the directive of the activity. The former is militant in nature and places great emphasis on the overthrow of capitalism. Because labour then frustrated is highly susceptible to being organized into a strong labour movement.FRUSTRATION AND SOCIAL MOVEMENT : Frustration-instigated social movement-Any important social movement can transform the social. Frustrations and tensions on a wide scale procede these outburst and are the underlying causes. the character of the two movements are different. The manner in which frustration influences the character of a social organization may be found out from a comparative study of the communistic and socialistic movements. It seems reasonable to regard communism as primarily a frustration instigated type of movement and socialism as largely a goal motivated type. The leader of the movement determines the form of the aggression. it frustrated them and thus encourage the formation of militant labour movement. In industries where unions do not have to struggle for recognition. The tendency to fixate makes their behaviour stereotyped that they can be made to persist in any activity in which they started. The objective examination of industrial strike shows that labour movement become more militant as attempts are mode to frustrate their activities. they may take the pattern of aggression. political and economic structure of the country. Regressive tendencies make people suggestible and easily led. it is desirable that industry avoid creating frustrating circumstances. The frustration instigated movement develop into militant labour organization develops. Whether or not they will sweep away these things which are good evil in cociety depends upon the circumstances themselves. The other types of behaviour which are characteristic of frustration lend support to an organization build around frustration. In other cases 48 . If it opposes unions which have goals. Though the economic beliefs are almost similar. This social trend should not be ignored by the industrial organization. Communism gives the frustrated people an aggressive pattern of action rather than a promise of better things. they actually co-operate with management. A group of frustrated people may become organized and since aggressive behaviour tendencies are present in such people.

Since the unreasonable people are frustrated people. SOURCES FOR REMOVAL OF FRUSTRATION : 1. Prior consultation with the employees on any matter.conciliation is the rule rather than the exception. A grievance settlement procedure through a machinery set-up for the purpose. BIHRM INDUSTRIAL PSYCHOLOGY VORKING ENVIRONMENT “A person is what he is because of his nature and his heredity and environment” Man‟s biological evolution changes his nature. 3. and thereby winning over their confidence. By environment. in its broadest sense is meant all factors or groups of factors. behaviour response from the individual. cultural evaluation changes his nature. It is a well known fact that productivity is the effect of individual ability and his motivation and the influence of environment in which his performs the job.all forms of energy or energy other fores internaor external that invoke activity . To force them into submission in the hope that they will eventually become resigned and give up is psychologically unsound and dangerous. which affects their interests. To keep the worker organized when the workers are recognized without any hindrance. 2. it naturally extends co-operation with the management. The contributions of both heredity and environment are important though it may vary in degree in different circumstances. Schematically we may say that 49 . In industrial enterpries working environment is the most important factor for sustaining and improving the efficiency of the worker. frustrating them further merely increases their destructive potentialities.

temperature or atmospheric condition. and low vitality of the workers resulting in reduction in productivity. Ventilation is required for the health and comfort of the workers which increases efficiency. A M = Motivation and E = Environment. 1. artificial or a combination of both. passages and must be cleaned every day. 2. ventilation.P = (AxM) E = Ability Where P =Productivity. 50 . which affects their efficiency. Therefore. Ventilation may be natural. Spittoons should be provided in sufficient number and must be cleaned and disinfected at least once in every day. Organizational factors. The working place must be kept clean of accumulated dirts and debris. The workers are to go outside to recover from the unbearable heat. Rooms. Living condition factors. Cleanliness . 3. In some of our mills and factories little have been done to mitigate the effects of heat by proper ventilation. Ventilation . discomfort. The physical factors include cleanliness. lighting or illumination colour. Temperature of Atmospheric Condition : Excessively high or low temperature and inadequate ventilation cause sickness. noise. The total environmental factors that influence human performance my be grouped under the following heads: a) b) c) d) Physical factors. Cleanliness is essential to both physical and mental health. Psychological factors. the unhealthy and unhappy workers doing their jobs under conditions of physical and mental strain are inefficient producers. sanitation etc.

safety and efficiency of workers. Insufficient light affect eye-sight. one study showed that the performance did not begin to deteriorate until around 900F. it may well stand grand greater noise levels without complaint that with another group with low morale. In temperate conditions workers' comfort are influenced by repainting the4 walls and furnishings of the work place in colours designed to give a feeling of warmth or cold. It is essential to the health. Company restaurants which are clean. Lighting or Illumination Good lighting speeds production. It has been found that glare causes discomfort in workers and affects performance. Clean and adequate toilet and wash room facilities are important factors for high morale.cult evidence in support of such a contention. there is no clear. In low temperature production decreases and accident rate increases. while there are indications that noise reduces work performance.Although the most comfortable working temperature may be around 650F. In high temperature more errors occur and production drops. HARMONIOUS EMPLOYEE RELATIONS 51 . Very high tones and extremely low tones are more irritating than those in the middle ranges. Management striving to overcome grievances in the job environment in one way of building up this pride. Attractive physical appearance of the plant provide for good sanitation and health of the workers. Colour : The use of colour is an important factor governing the workers feelings of heat or coldnees. If there is high morale in a group. 6. 4. OTHER ENVIRONMENTAL FACTORS Workers are most loyal and co-operative when they have pride in work in their employers. Noise : Noise has been defined as unpleasant sound. quiet and comfortable are conductive to workers mind. 5.

good human relations inside the factory. when workers are dissatisfied with wages. Reasonable wages. The mother must provide food and arrange the environment so that the child will stay alive. good understanding between management and labour. sanitary facilities much better than "good enough for a worker" behaviour and bring about employment stability among the personnel. in his early days. BIHRM INDUSTRIAL PSYCHOLOGY HUMAN RELATION & ITS IMPORTANCE IN ORGANIZATION A new born human infant is among the most helpless of living organism. when working hours are long. When relations between employers and workers are bad. the morale of the workers becomes low resulting in frustration and low output. swallowing. As he grows physically. living in slum areas have undesirable moral and physical effects and thereby adversely influences the workers attitude in the factor. What do you mean by environment? What are the groups into which environmental factors can be classified. crying and gross motor movements. the infant needs other people to behave in ways which will bring all manner of need objects to him. 2. relatively free from pain and able to grows. he becomes more capable of learning. Discuss very briefly the physical factors influences human performance. when workers fear dismissal. Living conditions outside the factory also have an influence. correct decisions on questions of promotion and at the same time well cared for work places. a lot of 52 . he needs other people as identification models so he can become increasingly socialized. Respect of worker's feeling an dignity helps to give him peace of mind. He needs. eliminating. For sheer survival.Worker's behaviour usually reflects their material and psychological environment. What an infant can perform are only a few limited automatic reflex. Probale Questions 1.

The child needs other people to reward punish him. so he can learn to compete. The adult by virtue of vastly skill repertoire is much more self reliant than an infant or young child. The development of children is impaired by lack of maternal love. There is evidence that without such close mothering. in fact. Most of the satisfactions which make life worthwhile . feeble minded. or with co-operation of other people. He needs others in society for his growth and development. but still he needs other people for many reasons. morals and social roles. Thus we can see that none can live and grows satisfactorily by himself alone. He needs to be in contact with persons other children of his age. where scarce the skill the higher the price. essential in defining the child's membership in varied groups. Division of labour and specialization in knowledge and techniques are enormously developed in the present world. learning of many skills important in the solution of problems and the gratification of assorted needs. neurotic in institutions than in families. psychotic. his physical development will be impaired and his social development will be deviant.mothering caressing. can be gratified only in relation to. particularly in the west. 53 . co-operate. Contact with other people is thus seen as crucial for many aspects of Child's healthy development. and social stimulation. physical survival and health. so he can learn to behave in socially acceptable. also grows the society in mutual interaction of its members. and the learning of attitudes. delinquent. holding. no man can ever hope in his life time to encompass all the skills necessary to solve all his problems and gratify all his wants. So. How this transaction takes place ? Generally the needful individual buys the knowledge or skill from its possessors with money or anything else that is deemed of value equivalent to the skill. In present day society. or at the least. they become more often a social. so each man is dependent upon many other people for the specialized skill and knowledge. play games and so on. values.

One of the fundamental functions of the management is actuating which literally means the putting or moving into action. a person hopes to satisfy his individual wants/needs and to meet the mutual interest of the participating group. By accomplishment of the work and achievement of the goal.An enterprise is looking upon as a man made system. It is. where a large number of people work together to achieve established goals. 3. therefore. Some important wants are : 1. Human relations may be defined as the integration of the manpower resources for effective and maximum utilization by means of satisfying human wants and maintaining of satisfactory relationships among the members seeking these human wants. The actual performance of an individual depended upon his willing less and capacity to perform. important to keep in mind that all enterprises are built to serve people within and without the enterprise. BASIC OF HUMAN RELATIONS : The study of human relations is important because in organizational set up. Fair pay. Pleasant working condition. We can plan and organize but no tangible output is achieved until. Actuating may be defined as "getting all the members of the group to want to achieve mutual objective because they want to achieve them. Individuals needs / wants are however numerous and they differ widely among people. as none can satisfy all his needs/ wants by himself. Therefore an understanding and application of human relations is basic to successful actuating. people work to achieve certain goals. Job security. 2. 54 . we implement the proposed and organized activities. Thereby they satisfy their own needs as well as the needs of other group members.

4. hopes. a manager who thinks in terms of healthy relations. It is necessary for the managers to have some understanding of pattern of behavior involved in human aspects which facilitate in achieving organizational objects. His seemingly erratic and at times irrational behaviour stamp from the fact that employees do not shed their responsibilities. who is apathetic and frustrated. place in the organization etc. frustrations. These variations are reflected in a wide variety of individual actions. moods. beliefs. The relative importance of these wants differ from individual to individual from one occasion to another. 5. They have different psychological make up. According to Lawrence A. to their surroundings to the jobs and to the supervisor usually show significant variations. who attempts to understand what they are and what role they play in achieving smoothness in operation. ambitions. If this fact were more generally accepted. The executive or 55 . Their reactions to one another. many Management difficulties would disappear. Opportunity for development. Efficient leadership. the president of American management Association: "Management is the development of people and not direction of things. 6. is very likely to be more effective than one who pays no attention to human relations with and among his subordinates. the are to pay attention to those human relations factors which influence their effectiveness. They are influenced by individual characteristics. and whose relation with other individuals are disturbing to him. Therefore. disappointments. cannot do justice to his work. Recognition of good work. An individual who is torn in internal conflicts. different experience and different aspirations. Interesting work. IMPORTANCE OF HUMAN RELATIONS Since the managements' objective is to achieve the set goal effectively. and values when they come to work. Although they may represent a "work force" they bring with them all the fears. The people of an organization represent an aggregate of individuals brought together to do a job. Acceptance as member of work group. 8. goals and beliefs that have shaped their personalities and their life style. background. 7.

2. Important of human management is expressed by various statements like:1. more than what you say. which can provide guidance in developing the ability to achieve good human relations are :- 1. instilling a desire to excel. “Success in management in largely a matter of :Getting competent people. They participate fully where the performance is duly recognized. Make people feel important: Recognition and status are of prime consideration to most people. is admitting that he cannot manage". recognizing work well done and ensuring fair play. ACHIEVING EFFECTIVE HUMAN RELATIONS: Favorable response to actuating efforts is obtained by treating employees as human beings. and Inspiring them with confidence in their ability to accomplish the objectives. Explaining how to do it. Achieving effective human relations require a keen interest in human personalities. encouraging their growth and development. a) b) c) d) e) “Everything in management hinges around and involves the human element. Telling them what you want to accomplish. 56 . They appeal to people because everyone has an inner desire to feel important. Some of the important points. They appreciate being viewed and treated as human being and accepted as member of working group. Giving them responsibility. extensive study of literature available on the subject and considerable practical experience in dealing with people. Employees work towards greater accomplishments where there is some incentive always work better under democratic leadership and they believe in what you do.manager who says that he would rather exhaust himself doing things correctly than expand the time and patience necessary to get other people to do them correctly. APPLICATION OF HUMAN RELATIONS Normally employees work better and are more satisfied when they know that management is interested in them and is concerned about their wants and welfare.

The questioning approach gives them opportunity to impress others with their knowledge. experiences. Abstain from domination: Domination and use of fear for getting the work accomplished seldom groduce the desired results as people resent being dominated. 3. 8. Arguments only aggravate the differences. goal and interest do not appeal equally to all members of the group. Be a good listener: And problems and hurdles to harmonious relationships are revealed if managers listen what employees talk. He does not drive them. Avoid arguments: No one really ever wins in argument. Know deep feelings of others: All human beings usually have deep sentiments about personal attachments. These sentiments should not be destroyed but should be used for creating harmonious relationships. 7. and to tell his entire story often results in the talker's seeing the error of his views or in agreeing to other's valid points of view. 4. Recognize most people are acquisitive: All human beings want to get what they believe is their rightful share. If they could be convinced that they get their fair deal and are not deprived of fair privileges. beliefs and emotions. 5.2. 57 . A good manager leads people. they will be motivated to work better. 6. Employ question to persuade: Most people like to talk about those subjects in which they are well versed and interested. Allowing the individual to talk himself out without interruption. Recognize individual difference: It is important to understand the make up of each individual because the same desire.

This is a test of soundness of management policies and mode of operation. A simple count of unpunched cards or absence in the records may show the number of employees absent. we cannot quote any estimated cost but it may be said with convication that the loss is a colossal one. This is a test of soundness of management policies and mode of operation of an organization. Every plant maintains records of days worked. Some companies keep time cards. there is not only general lowering of moral but distinct loss of skill and efficiency. Absenteeism and labour turnover rate is a kind of industrial barometer. Workers who quit job without notice are also counted as absentees until they are officially removed from the pay roll. Interest in the occupation and in the company is decreased. Low rate show job satisfaction which speaks of peaceful industrial climate and ensures increased production and cost reduction. His work performance at high pace is affected". absenteeism breeds further absenteeism and becomes a habit. K.BIHRM INDUSTRIAL PSYCHOLOGY ABSENTEEISM AND LABOUR TURNOVER Definition : Absenteeism is the failure of workers to report on the job when they are scheduled to work. An enlightened management therefore.A Islam For calculating absenteeism the fololowing formula may be used: Man-dayslost Absenteeism = Men-daysschedules x 100 Turnover is the rate found out by the above formula and is expressed in percentage. High rate of absenteeism and labour turner indicates labour unrest. Excused absences should also be included in absenteeism figures as well as unauthorized time off. On returning to work after absence. always tends to minimize the rate of absenteeism and turnover. production delays and high cost. 58 . Since we do not pay any serious attention to this problem of absenteeism and turnover. Absenteeism is one of the major problems in the industrial organizations in Bangladesh. Apart from the direct financial loss. the worker finds it difficulot to get started and regain his old stride.

suppose 120 is the accession figure........ on pay roll June 30 . for every 100 workers employed in this plant during the particular month.. Find the average number of employees by adding the number on pay roll on last days of two successive months and then divides the result by two for example.... No. 1950 July 31 .... the rate then is : S.. for every 100 workers employed in this plant during the particular month 6 new workers were hired......... 2050 4000 Dividing by two 400/ 2000 2 2000 will be the average number of employees for July. ACCESSION RATE : Accession rate can be calculated by dividing the number of accession for the month by the average employment.. 59 ....R = 100 (totalaccession) X 100 = 6% 2000 In other works.... 5 workers dropped off the pay roll.......... Separation Rate : Separation rate can be found out by dividing the total number of employees separated from pay roll during the monthly by the average number of employees for the month.....R = 100 (totalspeperation) X 100 = 5% 2000 In other works. 2.For computing the monthly separation rate and accession rate of a plant the following procedure may be followed..... 100 is the separation figure then the rate is: S.. 1..

i) ii) iii) Personnel factor. U. Personal Habitsalcoholism. Housing problems. The complexity of the problem renders solution difficult. Sex.A. The under 35 group has the worst record of all. In the example its positive.The net labour turnover rate is the rate of gain or loss per 100 workers in the average workforce. However. organizational elemate and community conditions should also be evaluated door effects on absenteeism. it is negative if separations exceed accessions. Lack of proper transport facility. Distinction between kinds of 60 . It was found that the age bracket 45 to 55 has a decidedly better absence record than either those older or those younger. Old age : In one study made in the Baker chocolate Division of the General Foods company. PERSONAL FACTORS : i) ii) iii) iv) v) vi) vii) viii) ix) Old age. to counteract the effect of high labour turnover. CAUSES OF ABSENTEEISM Absenteeism is a complex problem. It is the accession rate minus the separation rate. Agrarian background. Family responsibility and family disturbance. such as emotional disorders.S. the factors associate with the absenteeism should first be identified. The net turnover rate is positive if accessions exceed separation. It would be unreasonable to expect that any single factor. could account for all absences. Frequent visits home. and External factors. Illness. such other factors as age. It is (6-5) = +1. The factors may be grouped under the following heads. Organization factors.

get established in the induction process. Lack of leadership. Illness : It has been established through studies that emotional illness causes between a quarter and a third of all absence from work due to illness. Unfavorable working condition. Loyalty comes with the feelings of oarticippation. Lack of proper supervision. Lack of employee participation or resistance to change also causes employee turnover. Absence of job satisfaction and security. inducting and placement Lack of proper financial return. Lack of co-operation among the working group. The induction stage is crucial in helping to reduce costly employee turnover. 61 . The attitudes which promote individual job satisfaction. Non-availability of recreational facilities. Participation in decision making is a major factor in the morale of all levels of employees. High-absence group had a greater number of record instance of emotional disorders and other disorders with an underlying emotional basis. In one study it was found that the workers with positive job attitudes have less turnover and absenteeism than worker with negative attitudes. The high absence employees were found to have a lower drive level and to be less emotionally stable than the low-absence group. Lack of management attitude for well-being of workers. Older workers are absent for longer period (severity rate) but younger workers are absent often (frequency rate).absenteeism was also important. Induction of the new worker is the beginning of his on the job training. Lack of recognition of good work and career advancement. Organization factors : Some of the most important organizational factors contributing to high absenteeism and turnover are as follows: i) ii) iii) iv) v) vi) vii) viii) ix) x) Improper selection. about 80% of all turnover takes place during the first three months of employment. training. as well as group morale.

Organizational : Management should give due attention to the problem of absenteeism. Political situation . it is true but it can however. Easy availability of medical certificates from outside. Worker's participation should be encouraged and allowed for creating a sense of belonging. practitioners. (ii) Proper wages. REMEDICAL MEASURES: It has been mentioned earlier that absenteeism is a complex problem and complexity renders solutions more difficult. Management should take steps to improve the condition so that the employee may feel that the management is genuinely interested in their wel-being. (iii) Housing and transport facilities recreational facilities and child care and educational opportunity to the children to the employees should be ensured. But it is not totally unsurmountable. External : The employees should be properly motivated not to indulge in unauthorized absence causing loss of production and thereby increasing production cost. management has to make the job more human by creating co-operative atmosphere in the plant. find out causes and take steps to mitigate those causes contributing to high rate of absenteeism and turnover management should train supervisors who are the keymen in absence control by ensuring proper working conditions. hartals etc. For that a number of measures should be adopted by the management. Proper health and safety arrangements should be made. 3. They should not be 62 . They should follow grievances handling procedure to dispose off the employee complaints promptly and fairly. career opportunity and appreciation of good work should be followed as policy matters.strikes. be minimized.External Factors: Similarly some external factors influence the rate of absenteeism and labour turnover are: i) ii) iii) iv) Local weather condition. proper training & induction and appropriate placement should be programmed. He has to imposes on his workers that unauthorized absence is a serious offence. The steps may be classified into three groups:Individual (i) Sound selection. good working condition. Absenteeism may not be eliminated. (iv) 2. interpersonal relations and providing necessary motivational factors on the job. Participation in religious festivals.

It is best performed in an atmosphere of good-will and tactful cooperation of the people and the supervisor. Human beings are individually unique and with due regard for the uniqueness of the individuals. a skill which can rarely be acquired without training. there are certain general principles which are used by successful supervisors as guides.motivated to avoid absence on avoidable circumstances. Experienced supervisors recognize that there are no sure and certain rules for working with people. 63 . Basic Principles of Supervision : Supervision is the art of working with a group of people. They should be motivated to place service before self. His method of handling his section can make all the difference between loss of production and increasing output a good supervisor is a trained supervisor demands more than crafts skill or work knowledge. People must understand clearly what is expected clearly what is expected of them. BIHRM INDUSTRIAL PSYCHOLOGY SUPERVISION : PRINCIPLES AND TECHNIQUES Introduction : The work "Supervision" when considered from the Latin origin of the word. The success of the organization is the success of the employee. Effective supervision helps to maintain congenial working relationships resulting in increased output of quality standard. The general principles of supervision while working with people are laid down as under :- 1. it calls for skill in an-management. Good supervision increases production and as such a supervisor is the key-man in the managerial set-up. means "Seeing" Where "Super" means 'over' and 'vision' means seeing. over whom authority is exercised in such a way as to achieve their greatest combined effectiveness in getting work done. seeing the activities of the sub ordinates with authority. It requires a supervisor to acquire the skill of a democratic leader who encourages employee participation and treats them as associates. Thus supervision means seeing from above. The should not subject them selves to external pressure to absent themselves from duties.

How to Beging supervising Anew supervisor needs to know all about his people . 64 . People should be encouraged to improve themselves. It should be kept in mind that each individual has some unique experiences that have helped to make him what he is. and give a decision accordingly. Techniques in supervising The basic knowledge and skill with which a supervisor goes about supervising comes only with practice. People should have opportunities to show that they can accept responsibilities. 7.2. By giving due weight age to individual differences. Good work should always be recognized. He should judiciously delegate authority to see that he want them to do is done the way he likes to do it.their4 schooling. Poor work deserves constructive criticism. 3. how they think and how they act. How to Give orders : Orders should not be given in the form of a direct command. It rather be given by analyzing a situation to the people in such a way the situation itself gives the order involving need for action. 3. 4. 1. How to get help from people : The people are there under the guidance of a supervisor to do a job. People must have guidance in doing their work. 4 How to make decision : A supervisor should get full facts relating to a problem fit the facts together. the people should be judged by what they do. 6. People should work in a safe and healthful environment. 5. He may encourage employee participation by allowing them to know "Why" of the orders. 2. The supervisor may also encourage employee cooperation by placing a problem before them for finding its solution. their habits their attitude towards work their ambitions.

I. 6. never in presence of a man's fellow workers. 8. 7. he should have patience and try to gain his cooperation. he has a reverse role. If no progress is achieved. How to deal with misconduct : Although in such cases the decision has to be taken by the Personnel Department depending on the merit of the case but the supervisor is the main person forgetting facts. the supervisor is to assume the following:- 1) Technician : Frequently. How to settle grievances : Petty grievances may become tough. How to deal the problem child : The logical way is to talk to the man about his faults showing reasons. He should have sufficient information to recommend for action to whatever authority makes the final decision.5. Loyalty of the Supervisor In one study it has been found that the supervisor who could understand the objectives of both the company and the workers were rated highest by management. if they are not settled as early as possible. If talks fails. he should talk to his own supervisor and find out the course of action. supervisors often become involved in extremely challenging and complex problems. As the employee's representative to management. Management Role : In his scientific management roles. Dignity of people is important to every man and crition should be constructive. He always belongs to major organization groups. As management's representatives to the employee he is to carry out company policy. 65 . 9. employees look to their supervisors to solve their technical problem. How to deal with inefficiency : The supervisor is to play various roles. the supervisor should go over the situation and seek for more reasons if fault persists. As a result. How to criticise : Criticism must be made in private.

paper-work. communicator. III. buffer and councilor. 3) Controller : Another important role of supervisor is controlling the work group to ensure that the appropriate work methods and utilized. materials objectives and goals. Motivatior : One of the key functions of the supervisors is to motivated the people. 66 . job machines. The employees expect supervisors to design new job procedures and to implement them when they prove to be effective. Four important roles are to be played as . For management the supervisors represent the critical link to the operation of employees.- 1) Leader : Employees look to the supervisor for direction. In performing the leadership function. II) Human Relations Roles The supervisor must be a person who is sensitive to employee needs and intergrates these needs with the goals of the organization. Human relations expert : The linking pin role implies that the supervisor will serve as a negotiator. 3. All these indicate that supervisors need a large measure of interpersonal or human relation skills. 4. evaluating them and changing the direction of the work group if necessary. To the supervisors own subordinate they are management. From this point of view a supervisor assumes the functions of a :- 1) 2) Counselor : The supervisor is to opportunity to air their problems. Each of these factors must be carefully brought together in an organized co-ordinate manner to create an organizer. Linking pin : Both employee and top management view supervisors as the key linking pins in the organization. the supervisor can be either task oriented or people oriented. 3) Planner: As a planner the supervisor has a major responsibility for determining exactly what the goals are. Functional Roles : The supervisor must be able to organize and Co-ordinate the unite human and physical resources to achieve the organization objectives. 2) Organizer: The supervisor's world can be viewed as a complex of people.2) Research/analysis : Another scientific Management role supervisors are expected to perform is that of researcher and job analyst. 5. Trainer : The supervisor must carefully analyze the training needs of each employee and make necessary arrangement for specialist training.

8. 5. to inadequate job training. to personal causes. 4. 67 . manpower cost. 6) Managing the budget : The supervisor has the role of budget manager. not grievances. Worker rating. the nature of habit interference. Managing the budget. 3. Safety. whether attributed to work climate. Discipline handling. and what to about it. grievances fall to the supervisor. 5) Discipline handling : The supervisor acts as an analyst as he seeks the reasons for absenteeism or lateness to work. The Job of the Supervisor: 1. He must have a working understanding of profit and loss. as a problem solve as he interprets facts that lead to correction of behaviour by encouragement warning. 7. Communication. 2. but the supervisor goes the job of checking on the environmental and personal causes of accidents in his department. He must keep records - material cost. Another important functional role of supervisor is that of decision Inducting the new worker.4) Decision maker: maker. The good supervisor soon learns that gripes are often safety valves. He must examine them for cause. 3) Safety : Good safety practice is the responsibility of everyone. Training responsibilities. He must know how to prepare the best instruction sequence for the job at hand. The handling of grievances. The good supervisor must learn the principles of transfer of training. 6. penalty by layoff or demotion or finally dismissed.. 4) The handling of grievances : In their initial stages. 2) Training responsibilities : Some training responsibility falls to the supervisor. to wrong job placement. 1) Inducting the new worker : The supervisor's tact to in getting the new man to talk about himself in a free and easy way is essential to good supervisor.

4. despite difference regarding purposes and uses of tests. 5. 13. Loud reprimanding in presence of other people. where needed/ Does not trust his people fully. Refusal to admit mistakes. Most authorities define a standard test as "an objective sample of some aspect of behaviour" 68 . BIHRM INDUSTRIAL PSYCHOLOGY PSYCHOLOGICAL TEST There is considerable agreement. Failure to support and fight for his people. 14. Poor instruction . 3.either to general not complete. Treats his people as inferiors not given for problems. 2. that is too close watching of everything people are doing. 15. Short-coming in Supervising The resentment for the short coming of supervisors may be listed as under : 1. 8. Never gives credit where credit is due. The autocratic leader/boss indulges in such practices as he frequently directs. commands and controls the people over whom he has authority. Such practices should be avoided by all means. 12. Insufficient knowledge of the work. Favoritism towar4ds certain individuals in the unit. among the critics as to the definition of tests. Failure to delegate authority to his people. Cleare -cut prompt decisions not given for problems. 6. Failure to provide adequate materials or facilities for his people.7) Communication : The supervisor is a key-man in the communication network whether communication be up. Over supervision. down or horizontal. Using employees as scapegoats for the supervisor's errors. Deadlines not explained in advance. 11. 10. 9. 7.

instructions to subjects and other details. treatments and the 69 . methods. 'average' performance as well as estimates of the degree of deviation above below average are obtained. scoring and interpretation are free from the individual examiner's subjective judgement. Norms are determined by administering the test to a large representative group of subjects for whom the instrument is designed. a person should be assigned to. Standardization also implies that norms or established normal or average performance on the test are available.The term 'objective' refers to the requirement that it's administration. validity and item difficulty level are usually experimentally determined before they are put to wider use. The decision to hire an individual is a selection decision and the decision to admit a student to college is a selection decision. so that future users may draw conclusions concerning level of performance of subjects who take the test at a later date. Standardization in tests to uniformity of procedure in administering and scoring uniformity regarding time limits. choice of school. Examples of classification include diagnosis of mental patients. Decisions involve prediction-how well individuals will do at a later time prediction based on quantitative data is likely to be more reliable and accurate and provide a balance against wishful thinking. (II) Selection : Tests are used by institutions (Such as colleges. (IV) like. Tests are also objectives in the sense that reliability. Classification involves deciding which of the many treatments or groups. employers) and organizations to accept some individuals and to reject others. achievement and/or other characteristics which will offer a solid basis upon which individuals can make decisions. Evaluation : Tests are used to assess and evaluate programmes. GENERAL PURPOSES OF TESTS Tests are administered generally for the following purposes :- (I) Prediction : Tests are given to obtain a measure of ability. From this administration. (III) Classification : Classification is an arrangement according to some systematic divisions into classes or groups.

(4) Performance Versus paper and Pencil Test : Performance tests require the subjects to manipulate objects or assemble parts or actually perform tasks. for procedure and. function as well as in other ways. while subjective tests require the scorer to exercise judgment in evaluating the examinees answers. A power test is one in which the examinee demonstrates the extent of his knowledge or scope and depth of his understanding with the time factor either eliminated or provided in generous amount. (2) Individual Versus Group Tests : Individual tests are those administered by a trained examiner to one subject at a time the examiner observes the subjects responses to oral questions and assigned tasks and in addition. A brief description of six ways of classifying tests is given below: (1) Standardized Versus Teacher Made Tests : Standardized tests are those administered and scored according to specific instructions. records the subjects responses.any items as possible within specified time limits.TYPES OF TEST : Tests have been classified in many ways be purpose. (5) Objective Versus Subjective Test : Objective tests require little or no judgement on the part of the scorer. (3) Speed Versus Power Test : A speed test is one in which the examinee completes as m. On the other hand. while paper and pencil tests require the examinee to mark an answer sheet or to provide written responses. content. Norms based on large samples of students are available to comparation a subjects performance with that of others in a similar to comparation a subjects performance with that of others in a similar population category or group. group tests are those that can be administered to more than one individual at a time. Items of a power test usually range from easy to extermely difficult. Typical performance tests are those which seek to determine what the individual usually does or most likely to 70 . Teachers made tests are constructed for informal pupil evaluation within the class room and usually do not have extensive norms available. (6) Maximum Versus Typical Performance : Maximum performance tests are those which require the individuals to perform at his best to the best he can to demonstrate his ability.

to produce music .. or set of responses. Another way of classifying test is by the purpose for which they disigned or the aspects of behaviour they sample. known or believed to be indicative of an individual's ability to learn in some particular area. 3) Aptitude Tests : Warren's Dictionary of Psychology defines aptitude as "a condition or set of characteristics regarded as symptomatic of an individual's ability to acquire with training some (usually specified) knowledge. and 71 . Ability tests measures the individuals present status resulting from the modification of potential brought about by contact with environment.." Lennon defines aptitude as "a combination of abilities and other characteristics whether native or acquired. and norms for evaluating in a given situation... Types of Aptitude Test : A few major aptitude areas are mentioned below:- (i) Mechanical Aptitude : Mechanical aptitude tests cover a diversity of functions including motor perception and spatial and mechanical reasoning factors. The are given below :- 1) Mental Ability Tests : Mental ability test were the first standardized psychological tests to be developed... (a) (b) an objective independent judgment of what has been learned. The merit of standardized test lies in its providing. test of special ability. Mechanical aptitude tests are frequently separated into there groups :- (a) (b) tests of mechanical information and experience... skill. 2) Standardized Group Achievement Tests : Greater emphasis is being placed on improving the use of standardized achievement tests. such as the ability to speak a language.

(ii) Manifest Interest : is synonymous with participation in an activity or an occupation. 5) Interest Inventories : Interests have been described as one of the main factors in the learning situation and as being the motivator of learning. (iv) Inventoried interests : refers to the assessment of one's preference for a large number of activities and occupations. particularly per children. The3 individual states that he likes. Super gives four interpretations to the term interest. 72 . In such inventories each possible response is given an experimentally determined weight and weights are added in order to yield a score which represents not a single subjective estimate. or the accountant who devotes evenings to operating a model railroad. Examples of manifest interest are students who are active in dramatic clubs. A knowledge of the strength and direction of an individuals interests represents an important area of his personality. Tests designed to assess clerical aptitude place emphasis upon perceptual speed and accuracy. concern or curiosity about some object. Rabid observation of numbers and symbols is an important factor in the work of a clerical workers. These are:- (i) Expressed Interest : Is the verbal profession of interest in an object. Nature of Interests : Interests are usually defined as the "likes" and "dislikes" of an individual or the feeling of intentness. (iii) Testes interests : refers to the interests as measured by objective tests as differentiated from inventories which are based upon subjective self estimates. Expressed interests re often unstable and usually fail to provide useful data for diagnosis or prognosis. but a pattern of interests which research has shown to be rather stable. task or occupation. as in expressed interests. depending upon the formation about the. It's a fact that without interest very little learning takes place.(c) test of manual and finger dexterity. 4) Clerical Attitude Test : Clerical aptitude composite of abilities. dislikes or is indifferent to the activity in question.

USE OF INTEREST INVENTORY Interest inventories may be used in :- (I) Counseling to help obtain information which will aid in educational and vocational decision-making. These items are broken down into groups made up of professional occupations. Its major purpose is to indicate relative interest in ten interest areas rather than specific occupations. school subjects. most of which are responded to on a "Lite" "indifferent to" or "dislike" basis. Three such inventories are most frequently used.VOCATIONAL INTEREST INVENTORIES In appraising vocational interests. Strong has recommended that the inventory not to be used with individuals below the age of 17 except in the case of unusually mature 15/16 years olds. amusements. (b) The Juder Preference Reard : is another popular interest inventor. many employ a vocabulary level beyond the comprehension of the examinee. (II) as a starting point in teaching or studying the major area of occupations. Problems in use of interest Inventory The following are the main problems:- i) ii) iii) they can be faked. The SVIB comes into two forms. will respond with socially acceptable choices rather than their own true preferences. 73 . one for men and one women. activities types and/or peculiarities of people and self rating personality inventory. and the possibility that examinees. to verify or confirm choice ors to open up new possibilities. the usual approach is by the use of a standardized inventory. It differs in approach and scoring of items from the strong. Tests are :- (a) The SVIB (Strong Vocational Interest Blank) consists of four hundred items.

for example. PROBLEMS ASSOCIATED WITH PERSONALITY APPRAISAL The following question characterise the complexity of using personally inventories :- (1) (2) (3) Are the responses of the individuals honest or trues ? Does the individual understand the questions ? How can such inventions be interpreted when actually there is no ideal type of behaviour ? (4) How has the inventory been validated and what is its reliability ? Certainly the question of faking and malingering is always present. C and D. introversion extroversion. They cover measures of social traits such as relations with other persons including. The number of available personality tests runs into several hundred and it increasing every year. B.PERSONALITY INVERTORIES Personality tests are most frequently designed to measure such characterizes as emotional adjustment social relations and the motivational aspects of behaviour. 16 Personally factors Form A. Edward personal preference Schedule. The search for adequate criterion data to establish validity is still present. Guildford-Zimmerman Temperament Survey. and self sufficiency. This leads to complications in determining test reliability and validity. 74 . The behaviour measured by per4sonality inventories. as contrasted to other kinds of tests. ascendance submission. Some of the personally inventories are :- (a) (b) (c) (d) California Test of personality. is more changing and fluid.

75 .

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