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Evaluation Sheet for Internship Report Spring 2009
MISI619: Internship report (MIS) Credit Hours: 3
Name of Student: MUHAMMAD IMRAN Student’s ID: mc060400994 Evaluation Date: __________________________
Marking scheme Report writing Presentation & Viva voce Grand total
Total Obtained marks marks 70 42.5 30 100
Prefatory part • Title page • Acknowledgement • Executive summary • Table of contents Introduction of the sector/organization
• • •
Marking Scheme for Internship Report Writing Marks 5
Brief introduction of the organization’s business sector Overview of the organization Organizational structure
Detailed description of internship program • Plan of your internship program • Training program Organizational analysis • Structure of the MIS Department • Functions of MIS Department
• • • • Internship Report Write Up Referencing and Annexure Total
OR Structure of the department you worked in (Other than MIS) Feasibility Report of computerizing the department you worked in (Other than MIS) Critical analysis SWOT analysis Conclusion Recommendations
5 5 70
3 3 42.5
Different parts of the internship report are not in proper sequence as required. You did not provide the critical analysis and conclusion. You did not provide the overview of the competitors. You have included irrelevant data in departmentalization. Other comments have been mentioned in the report.
22nd 2008 Report completed: June 27th 2009 MBA-MIS VIRTUAL UNIVERSITY OF PAKISTAN .Internship Report on National Bank of Pakistan Main Branch Bahawalnagar PRESENTED BY: MUHAMMAD IMRAN Class: STUDENT ID : mc060400994 Session: Spring 2009 Internship Date: Nov 11th to Dec.
. And I personally do great respect by heart.DEDICATION I dedicate to my Dear Parents & my respectable teachers whose assistance is always with me.
Acknowledgement Here very thanks to Almighty Allah whose guidance helped me to be trained in a top class organization. dynamic. and qualified staff of NBP who never let me alone in different situations related to my internship. it was not easy.22nd 2008.He guide me during my intership from Nov. Executive summary . NBP. as well as to complete this report in a very limited time.Muhammad Arshad Nagra.NBP Nain Brach Bahawalnagar.I am thankful to the Bank Manager. My thanks also to young.11th to Dec. congenial. Without their humble help.
technical. As the main purpose of internship is to learn by working in practical environment and to apply the knowledge acquired during the studies in a real world scenario in order to tackle the problems using the knowledge and skill learned during the academic process. Table of contents should be on separate page. 4.This report is about my internship program with NATIONAL BANK. In this report the detailed analysis of the organization has been done and the financial. 3. In this report you will find the detail about the bank right from its incorporation to the current position.# Contents INTRODUCTION EVOLUTION OF BANKS IN PAKISTAN PRESENT STATUS AND HISTORY Banking Reforms 1972 FINANCIAL POSITION PRODUCTS OF NATIONAL BANK OF PAKISTAN SAIBAAN SCHEME FOREIGN CURRENCY EXPORT DEPARTMENT Page # 6 7 8 9 12 15 16 17 19 1. the processes. which I observed and perceived during my internship program. policies and procedures of the bank are also discussed in detail. 8. 7. motivation level and the working environment of the organization. 2. . This report also contains my perceptions about the employee’s satisfaction. 9. TABALE OF CONTENTS: Sr. In this comprehensive report. I have discussed about every major aspect of the bank. 5. 6. Along with it. managerial and strategic aspects have been evaluated to analyze the current position of the organization.
21. 19. 22. 14. 15. 16. 11. 24. 17. 23. 18. 20. IMPORT DEPRTMENT DIFFERENT SCHEMES CONDUCTED BY NBP ORGANIZATIONAL STRUCTURE Plan of My internship program DEPARTMENTALIZATION DEPARTMENTATION OF NBP BAHAWALNAGAR MAIM BRANCH. 13.10. 12. General observation during Training Program MANAGEMENT INFORMATION SYSTEM (MIS Structure of the MIS Department Functions of the MIS Department SWOT ANALYSIS COMPETITIVE ANALYSIS SUGGESTION: RECOMMENDATIONS References 19 21 22 27 29 43 46 54 57 58 59 63 65 63 74 1. INTRODUCTION .
Similarly different aspects of overall of NBP are also covered in this report. makes loan at interest. J. He is intermediate party between the borrower and the lender. The American defined the term banker in a very broad sense as under: “By banking. bonds. bullion.W Gilbert in his principles and practice banking defines a banker in these words: “A banker is dealer in capital or more properly. a dealer in money. advances and foreign exchange. pays it out when required. He borrows of one and lends to another”. firm or company having a place of business where credits are opened by deposits of collection of money or currency. we mean the business of dealing in credits and by a ‘Bank’ we include every person. Formally arranged interviews and discussions also helped me in this regards. money is advanced or loaned on stocks.” A financial establishment which uses money deposited by customers for investment. etc.Definitions of Bank “Bank” "A financial institution. These operations include remittances. firms and companies at a lower rate of Interest and gives at higher rate of interest to those who need them.EVOLUTION OF BANKS IN PAKISTAN . The biggest source of information is my personal observation while working with staff and having discussion with them. 2. bill of exchange. exchanges currency. It accepts Deposits from individuals. which deals with money and credit. deposits. Scope of Studies As an internee in National Bank of Pakistan the main focus of my study research is on general banking procedures in one of the branches of NBP in MIS environment. The methodology reported for collection of data is primary as well as secondary data. Research Methodology The report is based on six weeks internship program in National Bank of Pakistan. Subjects to be paid or remitted on Cheques or order. promissory notes are received for discount or sale”.
where the people deposited their money and other valuables for safe custody and security. these moneylenders started organizing themselves and bank started up at the principle seaports of southern Europe. The primary objective of NBP was to purchase jute from the growers in the former East Pakistan and also to perform the commercial banking functions in the country. trade and commerce started expanding and this development compelled the business community to borrow the money from the Hebrew money lenders on high rates of interest and usury. What we know as ‘modern banking’ originated in the 14th century in Barcelona National Bank of Pakistan (NBP) was established under the National Bank of Pakistan Ordinance 1949. During the rule of king Hamurabi (1788 – 1686 BC) the founder of Babylonians Empire. Incidentally the word ‘Bankrupt’s said to have evolved from this practice. which means a bench. Later on when the German occupied major part of the Italy the word ‘Back’ was italicized into ‘Back’. the temples were used as banks. In fact human left the need of bank when it begins to realize the importance of money as a medium of exchange. the people destroyed the ‘bench’. NBP was established in 1949 and since then. King Hamurabi drew up a code wherein he laid down standards rules for procedures for banking operations by temples and great landowners.310 billion with 1428 local and 23 foreign branches. Some of the authors are of opinion that the word ‘Bank’ is derived from the German word back. and when the business failed. The bank is the higher financer in agriculture and commodity operation sector. In Europe with the ‘revival of civilization’ (Renaissance) in the middle of twelve century. which means ‘joint stock fund’. At that time temples were used as banks because of their prevalent respect. becoming the largest commercial Bank of the country. This report is about National Bank Pakistan. Perhaps it where the Babylonian who developed banking system as early as 2000 BC.There are different opinions that how the word ‘Bank’ originated.PRESENT STATUS AND HISTORY National Bank of Pakistan maintain its position as Pakistanis premier Bank determined to set higher standards of achievements. Seeing the great demand. Also in Greece. It offers different products of services to its customers. loans were started being granted for interest. It is the major business partner for the government of . it has expended its network. The internship is to serve the purpose of acquainting the students with the practice of knowledge of the discipline of banking administration. . Soon Venice and Geneva became the most important money markets of the time and banking though different from its present form. flourished. Some of the author’s opinion that this word is derived from the word ‘Bancus’ or Banque’. As part of the academic requirement for completing MBA (MIS) Master Business Administration of the students are required to under go six/eight weeks of internship with an organization. National Bank of Pakistan is now the biggest financial institution with assets totaling over Rs. 3. The borrower has to provide guarantee or he had to pledge his goods or valuables. The explanation of this origin is attributed to the fact that the Jews in Lombard transacted the business of money exchange on benches in the market place.
It also functions as an agent of the Central Bank and operates the treasuries at places where no branch of State Bank of Pakistan exists.Japan 9) .Republic of Korea 10) .Germany 5) . .France 4) .Central Asian States 11) .Africa. The National Bank of Pakistan was also nationalized.. These countries are as follows: 1) . CAPITAL The authorized capital of the Bank is Rs.Bahrain Obu 7) . owned and controlled by the Federal Government was considered as transferred and vested in the Government. After nationalization. BRANCHES The Bank had a network of 1531branches in the country and 28 branches in foreign countries. • To observe. The Bank of Bahawalpur was also merged into this Bank. MANAGEMENT An Executive Board composed of six Senior Executives of the Bank and the President who is also the Chief Executive supervises the affairs and business of the Bank.Bangladesh 12)-Peoples Republic of China 13) -Pakistan.United Kingdom 3) .21 of 1949. all the shares held by persons other than the Federal Government or Corporations i.2500 million divided into 100 million ordinary shares of Rs.10 each. along with other banks. technologically oriented branches. The National Bank of Pakistan came into existence on 20th November 1949 under the National Bank of Pakistan Ordinance No.e.United States of America 2) . Middle East Region 6) . analyze and interpret the relevant data competently and in a useful manner. Therefore it receives funds from the depositors and provides loans/credit facilities in all sectors including trade.Pakistan with special emphasis on fostering Pakistanis economic growth through aggressive and balanced lending policies. in January 1974. industry and agriculture.Asia Pacific Region 8) . The main of the study in hand is together relevant information to compile internship report on National Bank of Pakistan.It is a semipublic bank and functions like other commercial banks.
Such a credit plan was to cover the public and private sectors. term financing facilities for industry were wholly absent. the banks were required to raise new capital from the market. There was a heavy concentration of credit in big accounts and in urban area. A national credit consultative was setup under the supervise of the state bank with representation form the government and the private sector. The reforms aimed at bringing about a more purposeful and equitable distribution of bank credit. Credit facilities for agriculture. With a view to encourage the banks to extend credit to small borrowers.• • To work practically in an organization.Banking Reforms 1972 After the assumption of office by a new government in 1971. and securing greater social accountability of the banking system as a whole. if necessary and supersede the board of directors of a banking company and appoint administrators during the period of such super session. It was authorized to remove directors or managerial personnel. their families or firms and companies. small business. improving the soundness and efficiency of the banks. The bank reforms also brought about the establishment of new institutions to achieve new objectives. newly emerging exports and housing had remained obviously inadequate while the banks indulged in capital financing in few selected business sectors and issued guarantees on behalf of favored clients. may 1972 different reforms were introduced to make the banks more responsive to the requirements of economics growth with social justice. to coordinate the operation or the agriculture credit agencies and to oversee the flow of credit to the designated targets. term clients. it was laid down that no person could serve as director of a bank for more than six years continuously. The role of the banking system had been truly spectacular in mobilizing savings of the community and meeting the credit needs of the economy. It was assigned the task of determining of economy’s annual credit needs within the safe limits of monetary and credit expansion with reference to the annual development plan. Each bank was required to have a paid up capital of not less than 5 percent age of its deposits to be progressively build up to 10 percent age over a period of time. With a view to diversity the ownership of the banks. Under the banking reforms introduced in May 1972 the state bank of Pakistan was accorded wider powers. To develop interpersonal communication. The banks were also required to transfer 10 percentage of their profit their reserves every years after the reserve became equal to the paid up capital. the banks had generally neglected their role in promoting social justice and had failed to play an effective role in ensuring a wider and more equitable dispersal of the benefits of economic growth. . As regard bank directors. a credit guarantee scheme was introduced under which the state bank under took to share any bonfire losses incurred by the commercial banks in case of small loans of advances to agriculture. 4. A standing committee on exports in general and the new emerging exports in particular. were totally prohibited. Moreover. But at the same time. In particular the inter locking of ownership with commercial and industrial interests had led to the misuse of bank resources. it was provided that anyone defaulting in meeting his obligations to bank would forfeit his directorship. Alongside the National credit council and Agricultural Advisory Committee was formed to allocate agriculture credit for various purposes. Unsecured loans to directors. It was also empowered to nominate directors on the board of every bank. was also established.
The shareholders were provided compensation in the form of federal government bonds redeemable at par anytime within the period of fifteen years. To coordinate the banking policies in various area of feasible joint activity without eliminating healthy competition among banks. other than those appointed by federal government were removed from their offices and the central boards of the banks and all local bodies were dissolved. the Chairman. The ownership. • • To distribute equitably credit too different classes sectors and regions. • To enable the government to use the capital concentrated in the hands of a few rich bankers for the rapid economic development of the country and the more urgent social welfare objectives. Directors and Executives of various banks. Thus under this act the state bank of Pakistan and all the commercial banks incorporated in Pakistan and carrying business in or outside the country were brought under government ownership with effect from Jan 1. 1974. 1973 there were following 14 Pakistani commercial banks with 3323 offices allover Pakistan and 74 offices in foreign countries: • • • • • • • • • • • • • • National banks of Pakistan Habib bank limited Habib bank (overseas) limited United bank limited Muslim commercial bank limited Commerce bank limited Standard bank limited Australia bank limited Bank of Bahawalpur limited Premium bank limited Pak Bank limited Sarhad bank limited Lahore commercial limited Punjab provincial co-operative bank limited . The banking reforms turned to be transitional and interim step and when they were hardly eighteen months old the government nationalized the banking systems. The act passed for the nationalization of banks is known as the banks Nationalization Act 1974. Under the Nationalization act. Pakistan banking council was established to coordinate the activities of the Nationalized Commercial banks.At the same time two financing institutions were established. with the following main objectives. At the time of Nationalization on December31. The people’s Finance Corporation was designed to provide finance to people of small means while the National Development Finance Corporation was setup of finance public sector owned and managed industries and enterprises. management and control of all Pakistani banks stood transferred to and vested in the Federal government.
15 million. The premier Bank Limited with Muslim Commercial Bank limited and Sarhad Bank Limited and Pak bank limited and renamed as Allied Bank of Pakistan limited. 1975 when the standard bank limited was merged with Habib Bank limited. 1925 corers at the end 1973 reached the highest mark about 323 corers 5. providing for the amalgamation of the smaller banks with bigger ones and following the five units in there phases: • • • • • National bank limited Habib bank limited United bank limited Muslim commercial bank limited Allied bank of Pakistan limited The first phase was completed on 30th June. which stood at 3397 on Dec31.46 billion. TOTAL DEPOSITS .FINANCIAL POSITION Different facts and figures of opening balances of the year 2007 about National bank of Pakistan which show the financial position are as under: CAPITAL STRUCTURE National bank of Pakistan was incorporated with an issued capital of Rs. AUTHORIZED CAPITAL The bank has now the Authorized Capital of Rs. The nationalization was very smooth and gave very positive results. when the commerce bank limited merged with the United Bank limited. 1974. 1973. 1. The number of branches. reached on 7661 by end June 1992. The bank deposits which stood at Rs. The third and the final phase were completed on 30th June. The second phase was completed on 31st Dec. When the bank Bahawalpur was merged with the National Bank of Pakistan.1974. 25 billion. SUBSCRIBED AND PAID-UP CAPITAL The Subscribed and Paid-up Capital is Rs.The Pakistan banking council prepared a scheme for the recognition of banks. The bank (amalgamation) scheme 1974 was notified in April.
432. 6.05 billion. TOTAL EXPENDITURES The Total Assets of NBP are Rs. 140.55 billion made by NBP in the form of money at call and short notices.30 billion which are very less as compared to previous years’ expenditures. TOTAL ASSETS The Total Assets of NBP are Rs.26 billion. This total Investment includes PTC. TFC.National bank of Pakistan is the largest commercial bank of the country and has Total Deposits of Rs. AFTER-TAX PROFIT The after-tax profits of NBP have been Rs. ADVANCES The total Advances stood at Rs. 143. 2.81 billion which is a great achievement.53 billion. cash credit. INVESTMENTS The total Investment rose to Rs. Interim Balance Sheet . PRE-TAX PROFIT The pre-tax profits of NBP have gone up to Rs. 362. and securities of Provincial of Federal Government.87 billion. loans for short and long periods. 26.
2008 Assets Cash and balances with treasury banks Balance with other bank Lendings to financial institutions Investments Advances Operating fixed assets Deferred tax assets Other Assets LIABILITIES Bills payable Borrowings Deposits and other accounts Sub-ordinated loans Liabilities against assets subject to finance lease Deferred tax liabilities – net Other liabilities NET ASSETS REPRESENTED BY Share Capital Reserves Unappropriated profit Note: Amounts 81490442 35543549 11335339 6 154983535 7 388170526 26845166 --39607884 737976441 9496122 28251542 561499498 -25135 267528 28607493 628157318 109819123 8969751 19250347 49908027 78128125 10 11 Amounts 94873249 37472832 21464600 211142868 340322100 25922979 -30994965 762193593 7061902 10886063 591907435 -33554 5097831 30869154 645855939 116337654 8154319 15772124 45344188 69270631 8 9 Surplus on revaluation of assets.net of tax CONTINGENCIES AND COMMITMENTS The annexed notes 1 to 18 from an integral part of these condensed interim financial statements Cash Flow Statement 31690998 47067023 109819123 116337654 .As at September 30.
For the period ended September 30. 2008 .
CASH FLOWS FROM OPERATIONG ACTIVITIES Profit before taxation Less: Dividend income Adjustments for non-cash charges Depreciation Provision against non-performing loans and advances Reversal for diminution in the value of investments Bad debts written off directly Other provision / write off Gain on sale of fixed assents Financial charges on leased assets (increase) / decrease in operating assets Lendings to financial institutions Held-for-trading securities Advances Other assets (excluding advance taxation – net) Increase / (decrease)in operating liabilities Bills payable Borrowings Deposits and other accounts Other liabilities Income tax paid Financial charges paid Net cash flow from operating activities CAS FLOWS FROM INVESTMENT AXTIVITIES Proceeds from / net investment in available-for-sale securities Proceeds from sale of held-to-maturity securities Proceeds from sale of investments in associates Dividend income received Investments in operating fixed assets Sale proceed of fixed assets disposed off Net cash from / (used in) investing activities CASH FLOWS FROM FINANCIG ACTIMITIES Payments of lease obligations Dividend paid Net cash used in financing activates Effects of exchange rate changes Net increase in cash and cash equivalents Cash and cash equivalents at beginning of the period Cash and cash equivalents at the end of the period Amount 19000776 2651647 16349129 445225 6734076 (19741) 203 270373 (2940) 5979 7433175 23782304 10129261 (12676740) (54582705) (6832862) (63963046) 2434220 16684982 (30407937) (2312138) (13600873) (10282712) (5979) (10288691) (64070306) 54350515 (3654448) -2651647 (1367412) 2940 51983242 (8419) (6115740) (6124159) 2208636 (16002587) 131456989 115454402 Amount 22180027 2732574 19447453 356070 640375 (50035) 25936 170097 (589) 2653 1144527 20591980 4268063 (149579) (5022284) (7935245) (9109045) (4538848) 314570 21056733 1487467 18319922 (8302250) (2653) (8304903) 21497954 (38720937) 1010022 20195 2732574 (672686) 569 (35630263) (26921) (2827029) (2853950) 154669 (16831590) 118813121 101981531 .
ATM plus Debit Card in one 7.Online Home Page Knitting Links . Advance Salary Home Page Take up to 20 Advance Salaries .Affordable Installations from 1 . Karobar Home Page President's Rozgar Scheme . Cash and Gold Home Page Meet your need for ready cash against your idle gold jewelry with no minimum limits 9. Kisan Dost Home Page NBP's affordable agricultural program offers you a wide range of financing 11.Easy financing for self employment 4.Marginal Finance Facility 8.Cash Card Home Page One Card does it all . Kisan Taqat Home Page NBP KISAN Taqat 10.60 months 6. Premium Aamdani Home Page Unprecedented Safety . Investor Advantage Home Page Invest with Confidence .Unprecedented Return 3.6.PRODUCTS OF NATIONAL BANK OF PAKISTAN Retail Product 1. Saibaan Home Page Affordable. NBP Helpline from 8:30 am to 10:00 pm .Unprecedented Return 2. Flexible & Convenient home financing for all 5.AASAN Banking 12. Premium Saver Home Page Unprecedented Safety .
Photographs of the applicant(06) Employment card copy. Fard Malkiat Naqal Intiqal Khasra Verification report National Evaluation Company’s report.1000/= Borrower Basic Facts Sheet Confidential Report ALICO DECLARATION FORM. Last three month Utility Bills. Last three Months salary Certificates. Last three years Business Record.SAIBAAN SCHEME NBP SAIBAAN DOCUMENTS FOR SALARIED CLASS • • • • • • • • • • • • • • • • • • • • • • • • • • Application form (in original). Branch Accounts statement last one year.2000/= (in case of Purchase Rs. Last Three Month Utility Bills Approved Map Original property Documents. CNIC copies of the applicant. Two references CNIC copies.7. Aks Sajra. Two references CNIC copies. CNIC copies of the applicant. Service Letter / Certificate. Appointment letter.3000/= Processing Fee pay for legal opinion order for Rs. Branch Account’s statement last six months. Processing Fee pay order for Rs.500/= Fee for Evaluator pay order ( in case of construction Rs. . Salary cum service certificate. PT-I Sale Deed/ Registry. Photographs of the applicant(06) Business Related Documents. NBP SAIBAAN DOCUMENTS FOR BUSINESS CLASS • • • • • • • • Application form (in original).
The procedure of outward remittance is initially been undertaken that when account holder fill the request letter. Fee for Evaluator pay order Rs. Three parties are involved during the process of Guarantee • • • Principal (Seller). Demand Draft (DD). Fee for Evaluator pay order ( in case of construction Rs. 4 Million.3000/= Borrower Basic Facts Sheet Confidential Report ALICO DECLARATION FORM. Beneficiary (Buyer). 1 to Rs. The sources used to transfer the amount are Transfer Transactions (TT).1000/=financing below Rs.4 Million.FOREIGN CURRENCY Guaranttee The word guarantee means under taking.• • ICIL. .6000/= financing above Rs.3000/=financing between Rs. The request letter contain following information are • Request of debit. Outward Remittance The outward remittance is the term which emphasizes that to transfer amount from one country to another country.2000/= (in case of Purchase Rs. Fard Malkiat Naqal Intiqal Khasra Verification report NOC National Evaluation Company’s report.Department Verification ( Income Estimation) Approved Map Registry / Sale Agreement • • • • • • • • • • • • • • • Aks Sajra. Processing Fee pay for legal opinion order for Rs. Guarantor (Bank). PT-I Sale Deed/ Registry. Processing Fee pay order for Rs. 1 Million. 8.
EXPORT DEPARTMENT Collection The collection Department is the initial phase of the export department.Western Union Western Union is the name of Australian Bank which provide facility of providing payment with out wasting time. Pay order etc. TYPES OF E-FORM There are four types of form are • • • Original. There is the concept of two accounts are NOSTRO A/C. Inward Remittance In this department the process is contrary to outward remittance the amount from foreign country to the Pakistan. There are 259 banks in world wide who provide the facility where no bank exist The amount sent to other place for this we do require certain documents are ID copy name of the person to whom the amount is sent . When the receiver go to the bank to receive the amount he had to show his ID COPY or ORIGINAL PASSPORT then the authorize officer will identify through NADRA its identification. 1200. VOSTRO A/C. Commission will be charged or Rs. First E-Form is to provided to the party . Beneficiary name.It is given on following criteria The current account of the exporter should be activated for the issue of the E-Form. 9.• • • Amount to be mentioned. CHARGES Minimum charges will be received is $20. . In this case the amount received is in the form of cheque. Triplicate. Beneficiary account no.The amount is send with in 15 minutes. Duplicate.Then Bank will assign PIN CODE .
Lodgment. Retirement of LC. IMPORT DEPRTMENT In this department they deal with the following section to process the Import Department. 10. Commodity. RETIREMENT OF LC . Nature of LC. Insurance detail. Name and address of the beneficiary. In case of any discrepancy found and is accepted then the $50 is charged for further processing. Advisory bank is the correspondent bank. The LC opening application form requires certain documents are • • • • • Name and address of the applicant.100 . Normally the discrepancy is created after shipment. When the documents are accepted by Importer and Exporter then payment is to be made. C&F(exporter will pay ).FOB( Importer will pay shipment charges) should be mentioned on the form. The Banks are involved between the parties .All deals and documentation are made between the banks.• Quadrapled. • • • LC opening. The bank of Seller and Buyer contact with their party about the transaction when there is no conflict between the party the process goes on until transaction is completed.Proforma should not be expired. LC LODGEMENT After LC opening Exporter bank will send document to the Importer Bank for the purpose of LC. LC OPENING Firstly Importer presents the Proforma Invoice to the bank Then Importer will fill the form (IB-8) which cost Rs.
FED is charged on 5% on commission. The bank also deduct margin from the Importer so that bank could serve itself SERVICE CHARGES Minimum commission for the amount less $400.2%. After the period of 15 days then the commission is charged .1%.At increase of every $1000 $ is charged. ADVANCE OF PAYMENT The payment is made to the party in advance to the exporter through bank. Payment after shipment. P&T is charged of Rs.400 . Foreign DD & TT. When the period is delayed of 1 month then charge 0.Usances. • • • Advance Payment. In case of sight the charges are taken as follows MARK UP = B. FED is to be charged of 5%on commission amount.400. LETTER OF CREDIT LC further categorize in to two things are Sight.E*Days* 0.At time of payment or retirement we deal with following Import channel are LC. Service charges of 0.E Commission is deducted from the party at the time of expiry.4% 1000 In case of Usance the charges are P&T charges of Rs.1% of Bill of Exchange is charged. if the period is 2 month then charges is 0.FED 5% on total commission SERVICE CHARGES The charges of 0.1%of B.
or insurance is required to avail this scheme.. 3 ... NBP gives the facility to repay the excessive amount within 1 to 36 months.... just fill the application form and choice between 1 to 36 months and take your NBP Advance Salary within 3 days after submitting your form. which allow you to draw three months salary in one go. Hajj Mubarak Scheme NBP Advance Salary Scheme Fund Management Scheme LG TV Scheme 1. and Other corporations approved by NBP No guarantee. . 4 . 2 .. This facility is available to permanent employees of the:1 ... local bodies. FUND MANAGEMENT SCHEME .. 3 . Moreover. . Hajj Mubarak Scheme is introduced..... The most popular schemes conducted by NBP are as under: 1 ...... semi-autonomous. NBP ADVANCE SALARY SCHEME Do you need urgent funds? If yes then head to National Bank of Pakistan and avail “NBP Advance Salary Scheme”. The procedure is very easy.. .11. ... It introduces different kind of schemes time to time. 2.. collaterals.. 2 . HAJJ MUBARAK SCHEME For the convenience of a person with a limited income who desire to perform Hajj. autonomous. ..DIFFERENT SCHEMES CONDUCTED BY NBP National Bank of Pakistan always makes efforts to improve its goodwill in the general public.. . National Bank of Pakistan process the Hajj applications of thousands of people successfully more than any other bank in Pakistan.. . Federal and Provincial governments Semi-governments. government corporations 3..
Management and Organization of a Commercial Bank Senior Management Regional Structure Branch Structure 1. 1974. fill an application form of LG TV Scheme. formulating policy guidelines for the banks and their reorganization.This scheme is offered to corporate under customer and is aimed at providing better rate of return up to 15% per annum. corporates with LG Appliances Corporation. 3. management. LG TV SCHEME It is the most popular of NBP schemes for people. NBP gives you the facility to pay for the TV set in smaller installments during a time period of 2 years. The banking council was set up for making policy recommendations to the Federal Government. Two government employees are required to present the witness to repay the loan if the applicant is unable to repay the loan or the applicant should have the Fixed Term Deposit in NBP more worthily than the amount advanced to the applicant and it should have the duration of more than two years. The management and organizational structure of the nationalized banks have uniformity. The major topics of this section are: 1. 4. If you want a TV set but has not enough money to purchase it then head to NBP. Any one can avail this scheme. This management and organizational structure is briefly described as under: • Board of Directors . 12.ORGANIZATIONAL STRUCTURE In this section four topics are discussed. A banking council was formed under the Nationalization Act 1974. and control of all the commercial banks were taken over by the Government of Pakistan on January 1st. One of the objectives of the scheme is to develop the secondary market for government securities. 2. 4. MANAGEMENT AND ORGANIZATION OF A COMMERCIAL BANK The ownership.
Zonal Heads Each circle is divided into a number of zones.g. The control and supervision of each branch is mostly entrusted to Assistant Vice President or Officer G-II. each bank has a Provisional Chief. The board has limited administrative powers because after the Nationalization Act 1974. in Lahore.2. the board of directors is at the top of the controlling body. Each headquarter is situated in each province e. a Secretary. 1.7. 6. and Karachi. most of powers are transferred to the Banking Council and Executive Board. Since there are no private share holders now.• • • • • • • Executive Board Chief Executive Divisional Chiefs Provisional Chiefs Circle Executive Zonal Heads Branch Managers 1. and 9 other members. 1. 1. PC has the powers for sanctioning finance and other credit facilities. it has been split up into a numbers of divisions. These zones are administered by Zonal Heads who hold the posts of Vice President or Assistant Vice President. The BOD consists of a nominated President. 1. Divisional Chiefs In order to improve the management and operation of a bank.8. appointed by the Federal Government. . Circle Executive Each commercial bank has a number of circles placed directly under the control and supervision of Chief Executive. 1. He is the administrative head of a bank and presides over the meetings of Executive Board. Each division of a bank is placed under the supervision and control of Divisional Chief (also called the Senior Executive Vice President or Executive Vice President) 1. Executive Board The general direction and supervision of the affairs of commercial banks lies in their respective Executive Boards. and 9 other members. Branch Managers Each zone of commercial bank is divided into several branches.4. Chief Executive The President of the Executive Board is the Chief Executive. Provisional Chiefs In order to improve the performance of banking system. a Secretary. An EB also consists of a President. 1. so there is no general meeting of the share holders and no elected directors.3.1 Board of Directors In the management of the banks.5. Peshawar. Quetta.
Complete organizational hierarchy chart has not been provided. Brohi Javed Mehmood M. Nusrat Vohra Nadeem Dogar Dr. Treasury Management Group EVP & Group Chief. Rafique Derrick Cyprian Amin Akhtar Farooqul Hassan Shahid Anwar Safdar Khawaja Asif A. Special Assets & Remedial Mngt Group EVP & PSO to the President EVP & Chief President’s Implementation Secretariat EVP & Group Chief. Co. IT Planning & Implementation Group Head of Human Resources Management Department Head of Organization Development & Training Department 3. M. Commercial & Retail Banking Group EVP & Group Chief. Operational Group SEVP & Grp Chf. A.REGIONAL STRUCTURE REGIONAL CHIEF EXECUTIVE .SENIOR MANAGEMENT R. Strategic Planning & Eco Research Group EVP & Group Chief. & Invst Banking Grp & Chf Fncl Officer SEVP & Secretary Board of Directors SEVP & Group Chief. Risk Management Group EVP & Group Chief. Audit & Inspection Group EVP & Group Chief. Abrar Baig Uzma Bashir SEVP & Group Chief. Kaleemi Masood Karim S. 2.
BRANCH STRUCTURE MANAGER OG-I ADVANCE OG-II ADMIN .GENERAL MANAGER Advances. Business Development GENERAL MANAGER Administrative Wing 4. Legal and Recovery Wing Customer Services and Implementation of Audit GENERAL MANAGER Planning.
proposals. I constructed my plan based on organization’s needs and resources. and logistical information. The internship program and goals were measured by Bank management team and others in organization. . The questions that follow many assist me in formulating an internship program and plan. In creating my internship program plan. Structuring the internship ahead of time provided me with tangible goals and objectives that enabled me to prove myself for understanding the importance of the organization’s decision-makers and value of a well-developed internship program. You did not provide the starting and ending dates of internship program.OG-II SERVICES OG-II CASHIER OG-II ACCOUNTS OG-III ASSISTANT GODOWN KEEPER ASSISTANT GODOWN KEEPER ASSISTANT GODOWN GODOWN KEEPER ASSISTANT KEEPER HEAD MESSANGER MESSANGER Comments on organizational structure? 13. brief introduction of the branch. it includes specific ideas. Plan of My internship program Plan of internship is not according to the format. Writing an Internship Program Plan I carefully planed and wrote out my internship program and goals.
Ideally. etc. confused or bored. need structure so they don’t become lost. by contrast. Managing the Internship . like others in the process of learning.What about general support around the workplace? Does their organization need an intern to perform administrative and support functions including data entry. This person doesn’t have to be a teacher per se. providing basic supervision and mentoring guidelines and training may enhance the experience for both the mentor and the intern. the mentor should be someone from the department where the intern is working and who is very familiar with the projects and tasks the intern is working on.Interns. they’re likely to tell their friends—word gets around. filing. how much? Where should I do internship? Do I have adequate workspace there? Where will be the best environment and supportive persons etc. but should be selected because he or she likes to teach or train and has the resources to do it. approximately what percentage of the intern’s time will be spent on these activities? Does the Bank want to give the intern a taste of everything that company does? How will cross-training be structured into the intern’s schedule? How much time will need to be devoted to department/area? Have employees from each department been designated to mentor the intern on their particular department functions? Will bank pay the intern? If so.? Who will have the primary responsibility for the intern? Will that person be a mentor or merely a supervisor? The assignment of mentor who will work closely with the intern can be essential in creating a successful experience for the organization and then intern. If the person you select has never mentored an intern before. answering telephones.? If so. performance reviews. If they have a good experience working for you. A bad internship. lunches with executives or social events? Keep in mind that your interns are walking advertisements for your company. What will the intern be doing? Be as specific as possible. Do you want to plan a program beyond the work you give your interns? Will there be specific training programs. can only hurt your chances of attracting good students for next year.
This must be done prior to the last day of class for the semester so my Instructor has time to submit a grade for your internship. complete this form and return it to the Internship Program office. at any point during the internship. This is an important professional courtesy and can benefit me in future networking. Arrange regular meetings with site supervisor. During the internship I completed the required Evaluation of Intern form. Irrelevant data has been provided in this section. discuss future plans. I used the form as a way to talk with my supervisor to identify areas i need or want additional direction. Closure with my host organization I communicated in writing my appreciation to my supervisor and co-workers for the attention and management they provided me during my internship. As I approached the end of the term. and answers to questions. Also. Site visit. I Planed to email (meet) with your professor regularly over the term to discuss activities and review your internship and progress towards your academic learning objectives. and this is largely determined by how well you are initially oriented and trained. After your first couple of weeks working in your site. and submit my required assignment(s) as outlined in my Learning Contract. At a minimum. . on the form I am asked to note my work schedule so we can begin planning site visits for the middle of the term. I met with my site supervisor to review.Starting out I set up regular contact with the faculty sponsor. A copy of this is sent to your faculty sponsor who uses it to help determine a final grade for your internship experience. This communication helps our office identify internships that may warrant a bit more attention early on to help make productive for me. I completed the required Orientation Check In form. met with my site supervisor to review and signed this form and returned it to the Internship Program office. Finishing up I completed the required Final Evaluation of Intern form. plan on keeping in regular touch via email. It is vital you meet regularly with your site supervisor for direction. I contacted the Internship Program Director for support and assistance. Closure with my Instructor I arranged a final meeting with my by mail instructor to review the internship. It is very important that you get a solid start in your internship. Problems? If. The Internship Program Director and/or my faculty sponsor may contacted me to arrange a site visit to meet with me and my supervisor. This is a wonderful chance to discuss how the internship is going and to share some of the work you are doing in the internship. or at least bi-weekly. signed and returned this form to the Internship Program office by the requested date. I was having problems that were interfering with the quality of the learning experience. Ideally this should be weekly. feedback.
Hart. So NBP is divided into Departments. signed by the drawer. or to the order of. FOREIGN EXCHANGE/DEPARTMENT: 1. Act.DEPARTMENTALIZATION Dividing an organization into different parts according to the functions is called departmentalization. a specified person or to the bearer. which either comes or goes out from the bank. ADVANCES DEPARTMENT 4. 1. REMITTANCE DEPARTMENT 5. one can say that a Cheque can be defined as an: “An unconditional order in writing drawn on a specified banker. p. (Law of Banking by Dr. The deposits of all customers of the bank are controlled by means of ledger accounts. Cash department performs this function.3) Cheques and their Payment The Negotiable Instruments. Department of HUMAN RESOURCE MANAGEMENT 6. requiring the banker to pay on demand a sum certain in money to. Payments It is a banker’s primary contract to repay money received for this customer’s account usually by honoring his cheques. Since a Cheque has been declared to be a bill of exchange. and which does not order any act to be done in addition to the payment of money”. 1881.4) the Requisites of Cheque . DEPOSIT DEPARTMENT: 7. “Cheque is a bill of exchange drawn on a specified banker and not expressed to be payable otherwise than on demand”. 1.327). CASH DEPARTMENT 2.1) Receipt The money. Every customer has its own ledger account and has separate ledger cards. CASH DEPARTMENT Cash department performs the following functions 1. it must have all its characteristics as mentioned in Section 5 of the Negotiable Instruments Act. 1. 1881.14. Therefore. CLEARANCE DEPARTMENT 3. its record should be kept.
• It should be in writing • The unconditional order • Drawn on specific banker only • Payment on Demand • Sum Certain in money • Payable to a specific person • Signed by the drawer 1. 1. Then the cheque will be credited to the account of the person to whom the cheque was issued and debited from the account of the person who has actually issued the cheque.7) Payment of Cheques It is a banker’s primary contract to repay money received for his customer’s account usually by honouring his cheques. It is a contractual obligation of a banker to honor his customer’s cheques if the following essentials are fulfilled. • The Drawer • The Drawee • The Payee 1. which do not afford a reasonable ground of believing that he is not entitled to receive payment of the amount therein mentioned. The payment in due course means payment in accordance with the apparent tenor of the instrument. in good faith and without negligence to any person in possession thereof under circumstances. These can also be collected through clearing. a drawee banker and a payee. It can only be credited to the payee’s account. This paying function is one. which receive money from the public.6) Types of Cheques Bankers in Pakistan deal with three types of cheques a) Bearer Cheques Bearer cheques are cashable at the counter of the bank. one of the account holder issues a cross-cheque in favour of the other account holder. which is the distinguishing mark of a banker and differentiates him from other institutions. and repayment to them.5) Parties to Cheque The normal Cheque is one in which there is a drawer. from the depositors. b) Order cheque These types of cheques are also cashable on the counter but its holder must satisfy the banker that he is the proper man to collect the payment of the cheque and he has to show his identification. c) Crossed Cheque These cheques are not payable in cash at the counters of a banker. . or no payee but bearer. However the bankers’ legal protection is only when payment is in ‘Due Course’. If there are two persons having accounts at the same bank.There is no prescribed form of words or design of a Cheque. The acid test of banking is the receipt of money etc. It can also be collected through clearing. Payment of money deposited by the customer is one of the root functions of banking. but in order to fulfill the requirements mentioned in Section 6 above the Cheque must have the following.
The depositor bank will pay his amount of the cheque by transferring it from cash reserves if there are no offsetting transactions. The banks on which the cheques are drawn become in debt to the bank in which the cheques are deposited. At the same time. He deposits the cheque with his bank other than of payer for the collection of the amount. The collection as settlement of mutual obligations in the form of cheques is now a big task for all the commercial bank. the mutual obligation are settled by the internal bank administration and there arises no inter bank debits from the use of cheques. The representatives of the local commercial banks meet at a fixed time on all the business days of the week. then NBP. the person receiving a Cheque as rarely a depositor of the cheque at the same bank as the drawer. .• • • • • • • Cheques should be in a proper form: Cheque should not be crossed: Cheque should be drawn on the particular bank: Cheque should not mutilated: Funds must be sufficient and available: The Cheque should not be post dated or stale: Cheque should be presented during banking hours: 2. Totals are also made of all the cheques presented by or to each bank. The function of clearinghouse is performed by the central bank of a country by tradition or by law. A summary sheet is prepared which shows the names of the banks. a rapid growth in banking institutions has taken place. The total assets and total liabilities of the bank remain unchanged. In Pakistan. the total number of cheques delivered and received by them. This facility of net inter bank payment is provided by the clearinghouse. The representatives of the commercial banks deliver the cheques payable at other local banks and receive the cheques drawn on their bank. The meeting is held in the office of the bank that officially performs the duties of clearinghouse. The use of cheques in making payments has also widely increased. The easy. The difference between the total represents the amount to be paid by a particular bank and the amount to be received by it. When Cheque is drawn on one bank and the holder (payee) deposits the same in his account at the bank of the drawer. If SBP has no office at a place. the creditors’ banks receive large amounts of cheques drawn on other banks giving claims of payment by them. the clearing system is operated by the SBP. CLEARANCE DEPARTMENT A clearinghouse is an association of commercial banks set up in given locality for the purpose of interchange and settlement of credit claims. as a representative of SBP act as a clearinghouse. Each bank then receives the net amount due to it or pays the net amount owed by it. In practice. safe and most efficient way is to offset the reciprocal claims against the other and receive only the net amount owned by them. Now the bank in which the cheque has been deposited becomes a creditor of the drawer’s bank. The cheques are then sorted according to the bank on which they are drawn. After the World War II.
it is a very risky task and the risk cannot be completely eliminated but could be minimized largely with certain techniques. first of all has to undergo the filling of a prescribed form. All details of the cheques are recorded in this book. 3. 3. The Credit Management Division of Head Office directly controls all the advances. through this note borrower promise that he will be responsible to pay the certain amount of money with interest. which must be duly observed while advancing money to the borrowers. It attracts surplus balances from the customers at low rate of interest and makes advances at a higher rate of interest to the individuals and business firms. The job of this department is to make proposals about the loans. • Security against loan. Credit extensions are the most important activity of all financial institutions. because it is the main source of earning.1) Name and address of the borrower.2) Principles of Advances There are five principles. which provides the following information to the banker. • • • • • • • • Safety Character Capacity Capital Liquidity Dispersal Remuneration Suitability . Accounts details of other banks (if any). 2. • Signing a promissory note is also a requirement of lending. • Exiting financial position of the company. The major portion of the profit is earned through this department.2. at the same time. However. As we known bank is a profit seeking institution. 3. who wants loan from NBP. Existing financial position of a borrower at a particular branch. ADVANCES DEPARTMENT Advances department is one of the most sensitive and important departments of the bank.2) Out-Word Clearing Book: The bank uses outward clearing register for the purpose of recording all the details of the cheques that the bank has delivered to other banks. (Balance Sheet & Income Statement). Any individual or company.1) In-Word Clearing Books The bank uses this book for the purpose of recording all the cheques that are being received by the bank in the first clearing.
A businessman may not have vast financial resources. which tells how successful a business has been in the past and what the future possibilities are. but with sound management abilities. On the other hand if a person has no insight into the particular business for which he wants to borrow funds from the banker. including the insight into a specific business. Character It is the most important factor in determining the safety of advance. there are more chances of loss to the banker. If the past record of the borrower shows that his integrity has been questionable. e. he may make his business very profitable. yet some borrowers would insist that their bankers provide most of the capital required. Call Deposit Account. It indicates that whatever money the banker holds is that of his customers who have entrusted the banker with it only because they have full confidence in the expert handling of money by their banker. b. because he would prefer to lend only for a short . It is obligation on the banker to ensure that his borrower is a person of character and has capacity enough to repay the money borrowed including the interest thereon. for there is no substitute for character. Liquidity Liquidity means the possibilities of recovering the advances in emergency. it is very important for a banker to study his borrower’s assets to liquidity. The role of commercial banks is to provide short-term capital for commerce and industry. Generally the borrowers repay their loans steadily. d. especially when the securities offered by him are inadequate in covering the full amount of advance. and the funds thus released can be used to allow fresh loans to other borrowers. Capacity This is the management ability factor. the banker must be very careful and ensure that his depositor’s money is advanced to safe hands where the risk of loss does not exist. A borrower’s character can indicate his intention to repay the advance since his honesty and integrity is of primary importance. Therefore. Safety Banker’s funds comprise mainly of money borrowed from numerous customers on various accounts such as Current Account. Special Notice Account and Fixed Deposit Account. This makes the banker a partner. In such a situation. because all the money borrowed by the customer is repayable in lump sum on demand. Nevertheless. The elements of character.• • • • Forms of Loans Cash Finance Overdraft/Running Finance Demand Financing/Loans a. Savings Bank Account. the banker must ensure that the money he is lending is not blocked for an undue long time. Capital This is the monetary base because the money invested by the proprietors represents their faith in the business and its future. and that the borrowers are in such a financial position as to pay back the entire amount outstanding against them on a short notice. the banker should avoid him. capacity and capital can help a banker in arriving at a conclusion regarding the safety of advances allowed by him. c. As such the banker must consider whether the amount requested for is reasonable to the borrowers own resources or investment.
the banker may provide for a suitable clause in the cash . He must see that from his available funds he advances them to a wide range of sector like commerce. Forms of Loans In addition to purchase and discounting of bills. Cash Finance This is a very common form of borrowing by commercial and industrial concerns and is made available either against pledge or hypothecation of goods. Suitability The word “suitability’ is not to be taken in its usual literary sense but in the broader sense of purport. • Payment of dividends to the shareholders. agriculture. Dispersal The dispersal of the amount of advance should be broadly based so that large number of borrowing customer may benefit from the banker’s funds. • Salaries and fringe benefits payable to the staff members. Before accommodating a borrower the banker should ensure that the lending is for a purpose in conformity with the current national credit policy laid down by the central bank of the country.period in order to meet the shortfalls in the wording capital. bankers in Pakistan generally lend in the form of cash finance. The banker must ensure that his funds are not invested in specific sectors like textile industry. If the borrower asks for an advance for the purchase of fixed assets the banker should refuse because it shall not be possible for him to repay when the banker wants his customer to repay the amount. If the borrower does not utilize the full limit. housing projects and various other financial concerns in order of priorities. f. Dispersal of advances is very necessary from the point of security as well. small business. the baker must adhere to the consideration of the principles of liquidity very careful. h. The borrower prefers this form of lending due to the facility of paying markup/services charges only on the amount he actually utilizes. NBP provides advances to different people in different ways as the case demand. • Overhead expense and depreciation and maintenance of the fixed assets of the bank. In cash finance a borrower is allowed to borrow money from the banker up to a certain limit. • Provisions for a reserve fund to meet unforeseen contingencies. g. • An adequate sum to meet possible losses. Remuneration A major portion of the banker’s earnings comes form the interest charged on the money borrowed by the customers. because it reduces the risk of recovery when something goes wrong in one particular sector or in one field. In order to offset this loss. heavy engineering or agriculture. produce or merchandise. the banker has to lose return on the unutilized amount. overdrafts and loans. either at once or as and when required. Hence. The banker needs sufficient earnings to meet the following: Interest payable to the money deposited with him. industry. It means that advance should be allowed not only to the carefully selected and suitable borrowers but also in keeping with the overall national development plans chalked out by the authorities concerned. farming. i. j.
• Demand Draft • Telegraphic Transfer • Pay Order • Mail Transfer 4. The amount of loan is placed at the borrower’s disposal in lump sum for the period agreed upon. When bankers allow loans to their customers against collateral securities they are called “secured loans” and when no collateral security is taken they are called “clean loans”. Thus the borrower gets a fixed amount of money for his use. After the payment the DD is prepared and given to the customer. and an overdraft thus occurs. REMITTANCE DEPARTMENT Remittance means a sum of money sent in payment for something. The customer fills the application form. it is called a “loan”. according to which the borrower has to pay markup/service charges on at least on self or one quarter of the amount of cash finance limit allowed to him even when he does not utilize that amount. while an overdraft is a temporary accommodation occasionally resorted to.1) Demand Draft Demand draft is a popular mode of transfer. the accommodation is called a “Clean Overdraft”. . DD are of two types. Demand Financing/Loans When a customer borrows from a banker a fixed amount repayable either in periodic installments or in lump sum at a fixed future time. The borrowing customer is in an advantageous position in an overdraft. while the banker feels satisfied in lending money in fixed amounts for definite short periods against a satisfactory security 4. When a borrower requires temporary accommodation his banker allows withdrawals on his account in excess of the balance which the borrowing customer has in credit. Overdraft/Running Finance This is the most common form of bank lending. NBP offers the following forms of remittances. and the borrowing customer has to pay interest on the entire amount. This department deals with either the transfer of money from one bank to other bank or from one branch to another branch for their customers. Application form includes the beneficiary name. This accommodation is generally allowed against collateral securities.finance agreement. l. The main difference between a cash finance and overdraft lies in the fact that cash finance is a bank finance used for long term by commercial and industrial concern on regular basis. The customer deposits the amount of DD in the branch. because he has to pay service charges only on the balance outstanding against him. The account of the customer is credited when the DD advice from originating branch comes to the responding branch and the account is debited when DD comes for clearance. When it is against collateral securities it is called “Secured Overdraft” and when the borrowing customer cannot offer any collateral security except his personal security. account number and a sender’s name. k. NBP officials note the transaction in issuance register on the page of that branch of NBP on which DD is drawn and will prepare the advice to send to that branch.
1% 4.if sent by registered post locally Rs. This shows that candidates with some strong family background or political pressure are given preference in recruitment and qualified candidates are sometimes left behind.is 0. most organizations give little importance to this very important asset. • Cross DD: Where payment is made though account.if sent by registered post inland on party’s request . No excise duty is charged on TT. NBP takes fixed commission of Rs. the remittances can also be made by mail transfer (MT). Most of the employees are low educated. In cable transfer the bank uses a secret system of private code. NBP CHARGES FOR DD5 • Up to Rs. which is known to the person concerned with this department and branch manager. simple and secure way of transfer of money. .only • Over Rs.40/. NBP taxes mail charges from the applicant where no excise duty is charged.4) Mail Transfer When the money is not required immediately.1) Selection & Recruitment Although the Bank believes in merit but in practice the selection of employees is not done on merit. Debiting to the buyer’s account at the selling office and crediting to the recipient’s account at the paying bank make the payment under this transfer. 4. 100 from a non-account holder. 40/.• Open DD: Where direct payment is made. 25 per pay order from the account holder and Rs. TT charges are taken from the customer. Department of HUMAN RESOURCE MANAGEMENT Human Resource plays a vital role in the success of every service organization. In reality the man is more important than machine as it is the human which could get maximum out of machine to keep a happy customer. Postage charges on mail transfer are actual minimum Rs. Telegraphic transfer is an order by telegram to a bank to pay a specified sum of money to the specified person.125. 5.000/. However. 50. Their attitude can win or loose the customer. The customer for requesting TT fills an application form. The positive attitude could only be created in a conducive environment.2) Pay Order Pay order is made for local transfer of money. Various aspects related to human resource of National Bank of Pakistan are critically examined in the following text: 5. Here the selling office of the bank sends instructions in writing by mail to the paying bank for the payment of a specified amount of money. which can make the staff dedicated towards the organization and its objectives. 50.3) Telegraphic Transfer Telegraphic transfer or cable transfer is the quickest method of making remittances. The TT charges are: Telegram/ Fax Charges on TT = Actual-minimum Rs.is Rs 50/. Pay order is the most convenient. They interact between man and machine. Vouchers are prepared and sent by ordinary mail to keep the record. 4. Cable telegram transfer costs more as compared to other title of money.000/.
2) Job for Life Like the employee of public sector organizations in Pakistan. and this is one of the reasons responsible for the low productivity of the employees of the Bank. the employees of NBP also enjoy their job for life. This is one redundancy in rank. they do not perform with their full potentials. Since there is no risk of early retirement or redundancy in rank. . they do not perform with their full potentials.5.
When things come to such a pavement. Objectives of employee’s are not quantified. The authority tables are not strictly maintained.4) Inter Personal Relationship Modern management acknowledges human resources as one ‘of the most important assets of an organization. interpersonal conflicts are generated. • Not only it is due to the failure to send a massage but to an interpretation given to the massage by the receiver is different from that intended. human beings are also the most unpredictable. 5. But by their very nature. Element of subjectivity is involved in this method. 5. In NBP. cronyism and other number of such practices. Line managers are not fully equipped with the authority with no vertical or horizontal interference. Hence.6) Corruption Our social acceptance of corruption gives rise to corruption at every level of social and organizational set up. 5.5) Diversity in Values Diversity in values. Corruption involves financial embezzlement. nepotism. Different values and perceptions about the same issue. some cases of frauds have happened in different branches.5. interpersonal conflicts are generated. Employee’s participation is not ensured in the process of evaluation. The dominant trend in all modern industrial societies of the world is merit and expertise. of necessity. . favoritism. In the past few years. which helps promote cohesion and reduce conflicts. cultural background and life-style is another reason responsible for inter personal conflicts in NBP.7) Discipline & Authority Maintaining discipline and implementation of authority (tables) in letter and spirit is the key to success of any organization. therefore. • Lack of Communication • Lack of communication is for the biggest reason for conflicts. 5. Most interpersonal conflicts in NBP can be traced back to the following major heads. This has become an outdated method of performance appraisal and no longer used due to the following reasons: • • • • The performance of employees is evaluated after quite a long time. Where a number of persons work together. perceptions. The reasons can be linked with the employee dissatisfaction of NBP. will lead to conflicts and NBP is no exception.3) Performance Appraisal The performance of employees of the Bank are appraised though their annual confidential reports at the end of each year. All these cause resentment that keep building up and lead to conflict sooner or later. interactions among them. But the feudalistic mindset is still very strong in our set up and there is no tradition of tolerance for differing viewpoints. event or personality hinder understanding.
• Avoiding frauds • Safe guard against unintended over draft.) DEPOSIT DEPARTMENT: It controls the following activities: • A/C opening. which are to be observed for opening an account with a bank. • Inquiries about clients. the banker should determine the prospective customer’s integrity. • Current a/c • Saving a/c • Cheque cancellation • Cash 6. • Negligence. Before a banker opens a new account. Preliminary investigation is necessary because of the following reasons. • Formal Application • Introduction • Specimen Signature • Minimum Initial Deposit • Operating the Account • Pay-In-Slip Book • Pass Book • Issuing Cheque Book .1) Account opening The opening of an account is the establishment of banker customer relationship. respectability.6. occupation and the nature of business by the introductory references given at the time of account opening. • Issuance of cheque book. There are certain formalities.
drawn against him to the extent of the balance in the account. Bankers in Pakistan do not allow any profit on these deposits. but still the proportion of Current Deposits and Fixed Deposits varies from bank to bank. and from time to time. he incurs the obligation of paying all cheques etc. 6. Now. Until a few decades back.2 Issuing of cheque book: This deptt issue cheque books to account holders. the Current Deposits have become more important. these deposits are treated as current liabilities by the banks. When a banker accepts a demand deposit. 6. however. Because of their nature.1. • Law must not disqualify him. • He must be of the age of majority. branch to branch. the position has changed remarkably. and customers are required to maintain a minimum balance.2) Types of Accounts Following are the main types of accounts • Individual Account • Joint Account • Accounts of Special Types • Partnership account • Joint stock company account • Accounts of clubs.1. failing which incidental charges are deducted from such accounts. the proportion of Current Deposits in relation to Fixed Deposits was very small. which create legal relationship Not expressly declared void. Requirements for issuing cheque book • The account holder must sign the requisition slip • Entry should be made in the cheque book issuing book • Three rupees per cheque should be recovered from a/c holder if not then debit his/her account. • He must be of sound mind. This is because the depositors may withdraw Current Account at any time.3 Current account These are payable to the customer whenever they are demanded. In recent years.1) Qualification of Customer The relation of the banker and the customer is purely a contractual one.6. however. he must have the following basic qualifications. societies and associations • Agents account • Trust account • Executors and administrators accounts • Pak rupee non-resident accounts • Foreign currency accounts 6. . The agreement should be made for lawful object. and as such the bank is not entirely free to employ such deposits.
6) Cash This deptt also deals with cash. In order to popularize this scheme the State Bank of Pakistan has allowed the Savings Scheme for school and college students and industrial labor also. • Foreign currency accounts dealing. 6. and the depositor is issued a cheque book for withdrawals. Payment of cheques. It discourages unnecessary withdrawals from the deposits. the initial deposit required for opening these accounts is very nominal. The purpose of these accounts is to inculcate the habit of savings in the constituents. .6. • Post dated cheque • Stale cheque • Warn out cheque • Wrong sign etc 6. • Foreign Remittance dealing. deposits of cheques etc. There is no restriction on the withdrawals from the deposit accounts but the amount of money withdrawn is deleted from the amount to be taken for calculation of products for assessment of profit to be paid to the account holder. As such. 7. Profit is paid at a flexible rate calculated on sixmonth basis under the Interest-Free Banking System.4) Saving account Savings Deposits account can be opened with very small amount of money.5) Cheque cancellation: This deptt can cancel a cheque on the basis of. The main functions of this deptt are: • L/C dealing. FOREIGN EXCHANGE/DEPARTMENT: This deptt mainly deals with the foreign business.
15. If you are a commercial enterprise then our Letter of Credit service is just what you are looking for. Muhammad Arshad Nagra and the Operational Manager Muhammad Amin and other staff members give full assistance and cooperation during my internship period.2) Foreign currency account dealing: This deptt deals with the foreign currency accounts which mainly include dollar account. You should provide the detailed description of the tasks assigned to you during your internship program. Registers 3. 5 Maintaining the I. security. • • Cash Department General Banking Departments 1. Cash Department: . With competitive rates. This is the core section of your internship report. During the internship period I was assigned the tasks as fallow: 1. This is very important function of this deptt. I did internship in Main branch BWN (Bahawalnagar) in Punjab province.T Department 6. The tasks assigned to me during internship duration. and this section should be under training program. NBP Letters of Credit are the best way to do your business transactions.Ts. DEPARTMENTATION OF NBP BAHAWALNAGAR MAIM BRANCH.7.Ds and T. So NBP Bahawalnagar branch is divided into parts. Here the Manager. Maintaining D. euro account etc. Customer Dealing about the bank’s products 4. and ease of transaction. Observing the managerial decision making Dividing an organization into different parts according to their functions is called departmentation. The stating date was November11 2008 and ending date was December 22 2008 of my internship period.3) Foreign Remittance dealing. Online banking 8. 9. 7. Data entry in computer 2. 7. Maintaining the cash department.1) L/C dealing NBP is committed to offering its business customers the widest range of options in the area of money transfer. Accounts opening and closing 7. Maintaining saving and current accounts.
• Closing and scrolling of government collections. • Issuing of Telegraphic transfer. taxes etc. • Pension payments etc. • Issuing of payment order. Receipts mean collection of utilities bills. The objective of Advances Department is “To facilitate people by giving short term and long term loans on easy terms and conditions”. Umair Rao and two cashier Maher Shah and Muhammad Ali.Cash department mainly deals in cash. • Establishment Department. 2. The main function of this Department is to take surplus money from the people at low rates and lend this money to borrowers at high rates to earn profit. The objective of this department is:“To transfer the money of people from one place to another place in safe and comparable way” The main functions of this department are: • Issuing of demand draft. • Advances Department. i. 2. It is divided into five departments.1 Remittances Department: This department is header by Zahid Ahmad a very competent person. The objective of cash department: “To facilitate people in the payments of their bills and taxes and repayments of cash” There are two main functions of cash department. General Banking Departments In this section of the bank the general banking function is performed.2 Advances department: Every bank has a department which advances money to borrowers. 2. • Issuing of call deposit. The Head of department is Mr. In NBP Bahawalnagar branch the advances department is head by the Business Manager Sir Asim and Operation Manager Sir Amin. • Computer Department. Receipts Payments are the function that they pay their cheques and pay cash. • Remittances Department. • Clearing Department. . • Issuing of Mail transfer. • • Payment ii. Both are very competent persons.
2. i) In word clearing books: The bank uses this book for the purpose of recording all the cheques that are being received by the bank in the first clearing. Two type of clearing books are maintained. The objective of this department is to “To facilitate customers for payment their Cheques of other banks”. ii) Out word clearing book: The bank uses outward clearing register for the purpose of recording all the details of the cheques that the banks have delivered to other banks. In NBP Bahawalnagar Branch this department is headed by Ameer Shehzad having experience of about thirty years. .3 Clearing Department: A clearing house is an association of commercial banks set in State Bank of Pakistan for the purpose of interchange and settlement of credit claims. All detail of the cheques are recorded in this book.
I worked in different departments of the branch and did the maximum practice of banking system details of which is as under: GENERAL BANKING . 2. • Employee’s bonuses etc. 2008. Main Branch Bahawalnagar on 11th November.4 Computer Department: This department headed by the accountant Mr. The manager told me that counter is the most important place of the bank. This department mainly deals with the branch employees.General observation during Training Program TRAINING SUBSTANCE In this section topic discussed is as under: • Work performed by me Tasks assigned to you should be under this section. Main functions of this department are: • Keeps the record of attendance of employees. • Employee’s salaries distribution. the manager introduced me about the functioning of the branch and the staff. The objective of this Department is to facilitate customers in payment of their cheques”.2. WORK PERORMEDBY ME I joined National Bank of Pakistan.Saad and two other persons Mr.5 Establishment Department: NBP Bahawalnagar Branch having an Establishment Department. Shahid are performing the real function. This Department consists of only one person Nasir Baig very competent and experienced person. During the six weeks of my internship. • Deduction from balance on clearing cheques. • Dealing Western Union. • Issuing bank statements. 16. The main objective of this department is to “To regulate bank business”. The main functions performed by this department are: • Checking balance. First day. Junaid and Mr.
. . then SIGNATURE VERIFIED stamp (in case of signature only) on the signature and a PAY CASH stamp are fixed and a Token is given to the cheque bearer after writing Token No. If it fulfills all the requisites. I was asked to work in different sections of general banking... 3 . 4 . . Name of the Account Holder Current or previous date Amount in figures Amount in wording One signature of the account holder in the right bottom corner of the cheque and two signature of the bearer on the back Branch Stamp in front of the cheque If the Account Holder uses thumb instead of signature then the Pass Book is necessary with the cheque Operation’s officer checks and verifies all these requisites. Here we dealt with new customer who wanted to get information and to deal with the branch. I observed the following functions: CHEQUE AT COUNTER A cheque to withdraw the amount is presented on the counter with the following requisites: 1 . I was attached to Counter with Mr. it is forwarded for payment after a certain procedure. 7 .. on the specified cheque.... Then the Officer G-II verified the cheque and forwarded it to the cashier where the cheque bearer receives the amount from the account..... . In this section..... CHEQUE PAYMENT PROCEDURE After all the requisites are verified and then the excessive balance is checked and prescribed amount is deducted narrated on the cheque.... 5 .First of all. .. . ... 2 .. 6 .. This is a very interesting department because here we met people of different types and deal with them accordingly. Kashif who has good command on this section....... ISSUANCE OF DEMAND DRAFT .
BILLS COLLECTIONS DEPARTMENT I spent second week of my training in bills collection department.25000/. Nearly four drafts are issued daily from this department. . BILL REMITTANCE DEPARTMENT This is very important and interesting department. In current account the bank does not give any interest and you can deposit the whole amount in lump sum in business hours.without any notice otherwise a prior notification of a weak is required to the bank if the amount to be withdrawn is more than Rs. DEPOSIT DEPARTMENT Deposit department deals with Current. The rate of interest is higher more than that of in Current and PLS savings Account but the amount cannot be withdrawn before a specific time fixed by the client. gas bills. a Cheque Book is issued to the client and he becomes the Account Holder of NBP. I worked in this department for one and a half week. and telephone bills. This section deals with the transfer of money from one branch to another branch. To open the account customer have to fulfill an application form and submit to the concerning authority. I worked nearly two weeks in this department. This department also deals with TT transfer of money. Here I know how the amount is transferred and what the procedure is. The amount both in words and figures is written on Demand Draft. In Current and PLS saving Account.A Demand Draft is provided to the client in which he has to specify that bank it is drawn. Here we collected utility bills like electricity bills.25000/Old ages are interested in Fixed Account usually. Mr. and Fixed Accounts. Afzal is the in charge of this section. However in PLS savings account we can only withdraw up to Rs. Savings.
1 Customer Satisfaction In NBP customer dealing is well. PROBLEMS AT THE BRANCH 1. 1. When certain record is needed the staff has to struggle to find it out and a lot of time is wasted. • Problems at the branch. On one hand some employee have to work all day without relaxing while some others have nothing to do at all. Which are as under: This analysis is mainly based on my general observation. .3 Unequal distribution of work Work is not equally distributed. • Personal management’s analysis. but during rush hour the customer has to wait for a long time for their turn. 1. • Administrative analysis. • Function analysis.2 Poor record management and filing system During my internship I observed that filing system of branch is not good.I have divided general observation in four parts. 1. And above all it results in dissatisfaction among customers as well. This not only creates confusion among employees but also hurting and disturbing for overall setup of the bank. It’s quite hard for a new customer or potential customer to get the required information.
FUNCTIONAL ANALYSIS 2.6 Delegation of authority Manager has very limited authority. In this formal organization of NBP the activities are carried out in a more formal way. In NBP. Such visits are important in informing and perusing the existing and potential customers about the products and creating a sense of belongingness with them. They don’t care about maintaining secrecy. The main reason behind it is that bank does not provide personalize service to all the account holders and does not improve its quality and services 2. Bernard referred to an organization as a formal when the activities of two or more persons are coordinated towards a given objective. 2. It provides base when people are able to communicate with other. 2. especially during the rush hours. The formal organization comes into being when people are able to communicate with one another or willing to act and share a purpose.1 Formal Organization Formal organization includes the activities of two or more person. 2.2 Difference between theory and practice A vast difference exists between theory and practice and NBP has written procedure but practical work done by employees is a bit different from written procedures. Efficient banking is one which does not emphasize on number of accounts but on greater amount of deposits.4 Excessive paper work It is notified that due to the lengthy procedure of paper work the bank employee are over burdened. In theoretical terms it provides basis for communication with one another but in practice it is not exercised because an employee at high level cannot get straight away to manager or SVP and ask him about of his problem faced by him. The other problem . One reason for lengthy procedure and excessive paper work in the bank is the lack of computerized technology. They are unable to give proper attention to the clients and face difficulties in getting their job done. because first he has to talk to his immediate superior and follow a proper channel of communication. when they have common purpose and they are willing to work. 2.1.3 Bank duty to maintain secrecy. NBP is more interested in increasing its number of account irrespective to its deposit. we find a formal organization. which are cautiously determined groups and coordinated towards a given objective.5 More accounts fewer deposits. In case of advance he has to take the approval of general and regional manager. They speak loudly about the account position and while getting clearance of cheque the person can easily get the whole information from the ledge. he has to take the approval from his management authority i-e.4 Marketing visits A useful mode of contact is through personal marketing visits. The deposit clerk must be careful while passing any cheque. In this regard another shortfall is in giving the information about the balance on telephone. 2.
Bank should increase their profit rates to attract customers. A person placed in one department remains their forever. Training is generalized rather than specialized. In NBP salaries are given according to the seniority and grades. On the other hand he may be involved in any fraudulent activities against the bank. It is important because in case of overdraft by mistake or anything which places his account in debit it will be difficult to trace him. the customer have to wait for hours. he is inducted into a specific field without having great deal of knowledge about the field. This discourages both customer and officers because they have to suffer a lot 3 ADMINISTRATIVE ANALYSIS 3.1 Job analysis is not effective Only on the basis of job analysis it can be decided how a right person can be hired.6 Delays in Loan Advancement It has been observed that there are delays in sanctioning of cases form the head office. As the worker finishes his training.4 Low Profit Rates Most of the customers shifted their account to the National Saving Center because of the low rates of saving deposit discourages the customers. The newly recruit should be rated in all department of the banking in order to get familiar with working of different departments so that when they get a responsible position they have know how of the whole system. 3.2 Carelessness in opening of account When customer comes to open an account. when the manager is not present in his office. 3.3 Lack of specialized training NBP does not provide adequate facility of specialized training to their staff.7 Lack of appreciation . It reduces career opportunities as well boredom and in the end results in career platueing. Most of the employees are simple graduate and do not have proper background about their job. 3. compensated or promoted. This creates dissatisfaction among employees. Job rotation is very important for employee especially for those who are newly recruited. the staff does not bother to check his/her place phone number and permanent address. People with simple or complex responsibility are getting the same salary and facilities. 3. 3. trained.5 Poor job rotation. In this case the bank will be in awkward position. There is absence of job rotation in main NBP Bahawalnagar branch.is created. In the Bahawalnagar branch the newly recruited employee training was not imparted. It is very important for an organization that nature of the job is described and job specifications are mentioned. which results in customer dissatisfaction. they all learned things on the job. This creates problems both for organization and for the employees. 3.
e.Another very important thing which is ignored in the bank is appreciation if the employee on their good performance. Manager is not only responsible for their own units in business.2 Developing Managerial Leadership Leadership is a practical term of visible. Once the candidate is selected and placed on the respective job. They should learn new methods for motivating customers. 4. If hard work and performance of employees is not recognized and appreciated they become dishearten which results in decline in performance. but also in people terms i. It becomes essential to train him adequately for the task. Training of the personnel is part of human resource management. grievance handling and taking immediate initiative in crisis situation to take major decision affection the future of the bank and banking community. . PERSONAL MANAGEMENT ANALYSIS 4. 4. clear on objective and communicating better control on financial and administrative matters. recruiting. training. The training programmed of the bank should include scientific techniques to improve the decision making and interpersonal as will individual needs of the employee both specialized to fresh as well as on job to maintain the high standards of service.1 Need for better training program Need of training is greatly emphasized all around the world. It has been noticed that the training program of NBP is not adequate.
travelers cheques. The market opportunities are hidden in every dealing a banker handles. indulgence of political pressure add salt to the wounds. To avoid this minor dissatisfaction and tension in the mind of customer. Thus a better and impartial policy of promotion needs to be followed. 4. The persons selected through these channels are infantile and do not work for the betterment for the bank. greater skills and increased rate of salary. 4. and deficiency of the service. 4.6 Marketing at desk Bank employee come in daily contact with many people who happen to deal with the casual remittance. more prestige. The entire Bank community should make a conscious effort in addition to their normal work to explore the possibilities of selling banking services to them.4. Both the top authority and staff union tries their best recruit their favorites. The Bank employees are doing very little on their own to explore the possibilities of selling banking services to them as a marketing contributor. It is the policy of the Bank to transfer each employee 3 to 4 years.5 Transfer Transfer means when a person is shifted from one place to another place.3 Recruitment policy Human resources are the lifeblood of the organization. which gives a sense of deprivation to the deserving employee and their efficiency is affected.7 Lack of business communication There is no proper way to give information to their customer. Some general information should be placed in information notice board on the entrance where customer can see it easily or it should be self-attractive. 17. Bank is not following its recruitment policy properly due to favoritism. It is done either that person is needed more on the other branch or for improving his skill variety. depositing license fee and variety of other functions and variety of other people with whom the Bank has no account or regular business relationship. pensioners. nepotism and political pressure. Top management and staff union put pressure for the promotion of their favorites. 4. safe custody. MANAGEMENT INFORMATION SYSTEM (MIS) . it is recommended that the bank should provide brochures etc containing information in details. the question is that if he has the art and urge to seize such opportunities. If the personnel are recruited carefully they can become asset to the organization in the case of carelessness a liability on the organization. so the new young person having high qualification remains behind for quite a lot of time.As the concept of promotion is attached with better in terms of greater responsibility.4 Promotions Promotion in NBP is purely on the basis of seniority.
The reports help you. Consolidated Company Statement Useful for monitoring Card usage and payments. Cost Savings . Monthly management reporting is an integral component of the corporate Card offer from National Bank. It also provides a reasonable credit period. It shows clearly all purchases. Card Members will receive a billing statement each month that lists their charges and payment activity. business and other projects Work closely with business units to define the data. the grand total for the company.I worked in MIS/IT department and observed the system during internship all activities in IT department were noted and made some practical work there.Conduct financial analysis for proposed new products. place. Individual Account Description once you nominate your employees to become NBP Corporate Card Members. The report package provides both Summaries and itemizations of charges and payments. amount of expenditure.Assist in the development and planning of the management information systems which will provide timely financial information with respect to product profitability . and at the end of the report. • Streamline expense control • Analyze spending patterns • Forecast future spending • The Individual Card Member Billing Statement For convenience they give a one-glance statement that details each individual charge. Responsibilities Prepare management accounting entries. how Card members are incurring expenses. These will tell you in a variety of useful ways. Thus reducing your working capital requirement this will reduce the time and cost associated with expense control. the net amount payable by each Card Member. Your employees simply need to charge expenses and pay back conveniently after receiving their statement. MIS Analyst Main Responsibilities: . NBP Corporate Card system provides you with details of each Card Member's expenditure. Management Information System (MIS) The National Bank Corporate System provides detailed information (MIS) which can help in controlling expenses. applicable finance and service charges and amounts that remain outstanding month-wise. maintain funds transfer pricing system rules and validate system output Prepare and distribute monthly management reports Respond to user inquiries on management accounting results Operate and maintain management accounting database. cash advances. you can receive reports. It gives the management and its employees a complete expense tracking mechanism. It lists the date.
It also eliminates the need to set up credit lines with a range of vendors used by your corporation. travel agencies. by Hotel property. Access to single vendor for all your travel related needs: As a Bank Corporate Card customer. car rentals. Option of Individual and Corporate liability: You have the option of opting for the Corporate Card program with individual or corporate liability. You can also choose to pay Bank centrally or let individual Card members settle their own bills. As the number of Cards issued in a company increases the annual fee payable per Card keeps reducing saving costs to the corporation Reduced Administrative Burden Single Payment instrument: One Card for all your T & E requirements. Flexibility: You can opt for a billing and payment methodology aligned to your internal accounting and reporting procedures. which helps improve the Companies cash flow. Multiple Billing & Payment Plan: Bank has the flexibility of sending bills to individual Card members or to a single recipient in your Company. The Bank Corporate Card significantly reduces paperwork involved in processing and paying multiple vendor bills across multiple travelers. you can access International travel partner. allowing you the convenience and efficiency of dealing with a single quality supplier for all your travel related requirements. Moreover. This information can be used to obtain better rates from suppliers.Improved cash float: The Corporate Card minimizes the need for cash advances and the administrative burden involved in tracking & reconciling them. No Interest costs: The Bank Corporate Card is a Charge Card wherein bills are payable on receipt. The Merchant Spending Report provides cumulative spending by all Card Members split into the travel and entertainment heads for e. saving the Company unnecessary interest burden on overdue out standing. Benefits to the employees Convenience: . ATM cash with drawl. petrol etc. and realize tangible cost savings. Corporate pricing advantage: Unlike other Cards. Bank Corporate Card recognizes your Company's buying leverage. Better rates from Suppliers: Management Information (MIS) generated by the Bank Corporate Card System helps the Corporation identify new savings opportunities and support fact based negotiations with suppliers. This inculcates financial discipline amongst employees. Card Members are billed once every month. airlines.g.
and mobile computing solutions for Town departments. Membership Rewards: Bank Rewards Plus Program. printers. using a combination of management solutions that maximize effectiveness and minimize cost. MIS Supports to other departments The Management Information Services Department provides a variety of services relating to computer and telecommunications services.So you know how much you spend and where.Wide acceptance at quality establishments where business travelers normally incur business expenses. Bank Corporate Card is affiliated to Visa and is welcomed at all Visa Merchant Establishments. • Lost/stolen Card reporting • Emergency Card replacement • Emergency cash disbursement • Security / Insurance Cover • Photo and Signature option for Individual Card Members • Limited loss Card liability. The Card Member needs to accumulate a minimum of 150 reward points and at the end of the year can redeem these reward points against any items in the rewards catalogue.. The MIS Department also consults with other departments to analyze and select proper IT solutions for specific applications. Frequent travelers find this facility extremely useful when handling large expenses and during unexpected situations such as extended business trips. servers. Other Benefits to Card Members Emergency Assistance Services that enables Card Members to obtain emergency legal/medical referrals while traveling overseas. liability is Nil. payroll administration. general .Ease of charging and accounting business expenses: Bank provides you with a billing statement that lists all charges on the Card date wise with complete transaction details. design and production services. application software development. provides internet access. This includes accounts payable. utility billing. The descriptive billing statements help reconciliation of expenses Attractive spending limit: Unlike most other Cards the Bank Corporate Card provides the flexibility to the corporate to set spending limit for the company nominees. And it is so simple to redeem these points. and more. networks. Opportunity to participate in the most powerful Rewards program in Pakistan. These services encompass personal computers. and software training to all internal Town clients and departments. The MIS Department is an innovator in the field of information technology management. Post reporting the loss of Card. Global Customer Assistance Services: Visa provides the following Card related assistance services to Bank Corporate Card Members when traveling overseas. computer training and support. MIS coordinates all Town-wide core business functions and information technology administration. • World Class Service • 24 hour customer services delivered to international standards from all over the country.
permitting. development. software distribution. purchasing. police and fire dispatch and EMS reporting. implements and maintains the website. System and Network Support Development and maintenance of the Town's core communication infrastructure and wide area network. human resource management systems. develops. budget.Structure of the MIS Department . and databases town wide. 18. Information technology changes rapidly and new systems and technology are continually being implemented and installed. implementation services and continued support of special data. Development: It Provides design. accounts receivable. and higher quality output for reduced costs of operations that ultimately benefits the citizens of area. The MIS Department strives to translate this technology into higher productivity for departments.ledger. and office automation. Web Development The MIS Department designs. and technical support for hardware and software. Maintain file and application servers and network security management. code enforcement.
. Admin.. Sen. Exp. Proc. business lines within a supportive setting and surrounded by skilled professionals. Senior Accountant Senior Accountant is responsible for the enhancement of the control. Sys Head Tech.. MIS Controller He infrastructures support group skills to provide front office internal advisory role on MIS related issues and. Financial Reporting and Control. Expert OS Senior Analyst & Programmer Senior Analyst & Programmer Sen.. Functions of the MIS Department Having founded the information technology (IT) services industry more than 10 years ago. There are 4 main areas that comprise the department. month-end reporting and MIS to the Front Office.. through monthly commentaries and business reviews. reputation both within the bank and externally. Eng Tel... Moves. Head Comm. business performance. Sen. Regulatory Risk.... database Head OS 19. Bottom of Form . Eng.Head of Computer & IT (MIS) Dept Head of Technical Archive Head of Support & Computer Operation Secretary / Typist Head of System Design & Integration Head of fin. Adm. Sys Information Network & Internet Manager Head of Computer Operation Head of Support Head of Desin of Tech. Manager Head fin.. business process management. Product Control.. electronic business solutions. & Comm. and systems and technology expertise to help clients simplify complexity and achieve superior value in the digital economy. This key role will see you. MIS delivers high value management consulting. & Oper. and Business and Corporate MIS. Sys Internet/Intra net Manager Web Master HW Sen. Sys.
Neutralizing it threats. opportunities and threats that affect organizational performance. MIS production for portfolio reports to understand.. He evaluates the organizational fit and suitability of business applications and interprets the interaction between information technology. “SWOT analysis is a situational which includes strengths.” In SWOT analysis the best strategies accomplish an organization’s mission by: 1. SWOT ANALYSIS SWOT analysis is an acronym that stands for strengths. 3. participants.. The role exists for a lead C# Winforms GUI developer on Collateral Portal. customers. Exploiting an organizations opportunities and strength...Finance Change. existing finance reporting systems across the bank. weakness. weaknesses. quality assurance. Critical analysis has not been provided. weaknesses.. and threats SWOT analysis is careful evaluation of an organization’s internal strengths and weakness as well as its environment opportunities and threats.. enterprise systems. suite of trader tools. our next generation.. transaction processing systems. opportunities and threats is called SWOT analysis.Business Analyst . data.. business analytics.. Avoiding or correcting its weakness. Major functions: (of Policy and portfolio Reporting Analyst) He explains the role of information technology as a business enabler and identifies and explains management information systems applications including customer relationship management systems.. e-commerce applications. A new position has arisen with this leading global investment bank for a Policy en Portfolio. platforms for General ledger and MIS Reporting. with specific responsibility for: Business requirement. and the role and careers of MIS professionals. Both projects will look at reengineering the finance. Investment Banking He integrates programs within a Global Investment Bank based in the City. SWOT analysis is one of the most important steps in formulating strategy using the organization mission as a context. and environment in an organization.” “The overall evaluation of a company strengths. business.. Liaising with business and technical teams across the bank Suitable candidates will be a Qualified C# Lead Developer – Collateral IT In the systems supporting the F2B business and will have an increasing role in new business. 2. He understands the ethical challenges of information technology and explains the evolving role of management information systems in the organization... processes. The suitable candidate will support. 20. managers assess internal strengths distinctive competencies and weakness . and emerging technologies.. infrastructure. Reporting Analyst to join the reporting team Main Duties of the role include: Technical data expert provide portfolio data analysis. The role will involve: Designing and establishing a simple GUI implementation Policy & Portfolio Reporting Analyst Internal Audit Role Leading Global Investment Bank Credit Product. opportunities.
This serves as an additional benefit and competency for the bank and a source of motivation for the employees. 1.7 PROFESSIONAL COMPETENCE The employees at NBP here have a good hold on their descriptions. The informal environment affects the performance of the employees in a positive way. This is because of the confidence the customer have in the bank. 1. 1.2 ALTERNATE DUTIES IN SBP ABSENCE The NBP performs additional services for its customers as well as the other bank customer in the absence of SBP. 1. economics etc. 1.and external opportunities and threats. 1. 1. banking. The customers are provided services at their nearest possible place to confirm customer satisfied. STRENGTHS: 1.6 STRICTLY FOLLOWED RULES ®ULATION: The employees at NBP are strict followers of rule & regulation imposed by bank. 1.e. lacking it. Normally two bonuses are given Eid-Ul-Fitar & Eid-Ul-Azha.1 OLDEST INSTITUTION: NBP in one of the oldest bank of Pakistan and first nationalized bank Hence its customer base is strength from this plus point as customers have more confidence in the bank. 1.4 EMPLOYEE BENEFITS The employers at NBP are offered reasonable monetary benefit.8 HEALTHY ENVIROMNMENT The working condition in the NBP branch here is very conductive and favorable for better output. The additional value services as the privilege for the bank. The goal is to then develop good strategies and exploit opportunities and strengths neutralize threats and avoid weaknesses. The disciplined environment at NBP bolsters its image and also enhances the over all out put of the organization.3 MORE DEPOSITS THAN OTHER BANK NBP has the relative competence in having more deposits than the other bank.9 RELATION BETWEEN STAFF AND OTHER EMPLOYESS . it has broad-basses network of branches throughout the country also more than one branch in high productive cities.5 BROAD NETWORK The bank has another competency i. These professional competencies enable the employees to understand and perform the function and operation in better way. as they are highly skilled Professionals with back ground in business administration. The bank being the privileged and oldest bank in banking sector of Pakistan enjoys this edge over all others.
This adds to the negative factors. energy and would have lessened the mental stress. services.8 UNEVEN WORK DISTIBUTION.6 LACK OF COMPUTERIZED NETWORK The bank lack the strength of being powered by the network of computers.4 LACK OF FINACIAL PRODUCT The bank falls far behind when the innovative and new schemes are considered. Hence lacks far behind in marketing effort . which denominate the employees thus resulting in affecting their performance negatively. 2. 2. This stands out to be the major incompetence and weakness of the banks. the bank is founded out to be a total flop to handle the mob of people peaking from windows and doors. 2. .1 LACK OF MARKETING EFFORT: The bank does not promote its corporate image. 2.2 NBP UNDER POLITICAL PRESSURE The strong political hold of some parties and government and their dominance is affecting the bank in a negative way. 2.The bank enjoys a good plus point when it comes to the employee manager relationship the hearing as removing of discrepancies if any. The bank has deficiency to operate in the stages of rush hours where the people find them services entangled in a situation of nowhere because they are not well served. 2. which leads to uneven and adjusted feeling in the bank employees. The workload in NBP is not evenly distributed and the workload tends to be more on some employees while others abscond away from their responsibilities. 2. WEAKNESSES 2.3 FAVORITISM AND NEPOTISM The promotions and bonuses etc in the bank are often powered by senior’s favoritism or depends upon their wills and decision. It has not been involved in the tug of war between the competitors to the accounts and strengthens the existing customer base. They sometime have to provide loan under the pressure. It’s a threat. This would add to the strength if it were powered by network of computers. the employees have currently.A need for aggressive marketing in there in the era marketing in now becoming a part of every organization.5 INEFFICIENT COUNTER SERVICES IN THE RUSH HOURS During the rush hours. which server as a demotivation factor for employees performing above average work.7 LACK OF MODERN EQUIPMENT The bank lacks the modern Equipment that is note counting machine computers. between the employees. etc on a competitive way. and between the manager and employees. which have saved time. Even if there is any equipment they lack to fall in the criteria of being rearmed as update and upgraded 2.
4. This would give a competitive edge over others.1 EMERGENCE OF NEW COMPETITORS The bank is facing threats with the emergence of new competitors especially in terms of foreign banks. NBP can utilize the electronic banking opportunity to ensure on line banking 24 hours a day. Other banks have already initiated.3. there are lot of opportunities in this regard.1 ELECTRONIC BANKING The world today has become a global village because of advancement in the technologies. 4.2 POLITICAL PRESSURE BY ELECTED GOVERNMENT The ongoing shift in power in political arena in the country effects the performance of the bank has to forward loans to politically powerful persons which create a sense of insecurity and demoralization in the customer as well as employees.2 MICRO FINANCING Because of the need for micro financing in the market. 4. More emphasis is now given to avail the modern technologies to better the performances. 4. 3. OPPORTUNITIES 3.4 CUSTOMERS COMPLAINTS There exists no regular and specific system of the removal of customer complaints. especially in communication sector. hence affecting the over all performance of employees negatively. THREATS 4. The bank has to take initiative in this regard or will find itself far back in competition. Now a day a need for total customer satisfaction is emerging and in their demanding consequences customer's complaints are ignored .3 DOWNSIZING The bank is currently acting upon the policy of downsizing which threaten the environment of the bank Employees feel insecurity in doing their jobs and work. These foreign banks are equipped with heavy financial power with excellent and innovative ways of promoting and performing their services. now the time has arrived when the NBP must realize it and take on step to cater an ongoing demand.
telegraphy transfer. The NBP is lacking in this field. Now it must offer good services and products to their customers to attract them to come to NBP. quality. It must improve in this field to compete the competitors. especially when there are a large number of suppliers. their bargaining power represents a major force affecting intensity of competition. NBP have a large number of customs. People concentration high rates so that’s why sawing PLS accounts are more then current accounts. 2. COMPETITIVE ANALYSIS Porter’s five forces model: This approach is widely used for competitive analysis. In case of banks the suppliers are customers they supply the money to banks. The gout restriction. the competition increases. Banks offering variety of products and services to their customers. For example banks offering sawing schemes in Pakistan and these schemes are also offered by GPOs in Pakistan so they must compete them in this field. 3. Rivalry among competitive firms: It is a very powerful force among the competitive forces the strategies pursued by one firm can be successful only to extent that they provide competitive advantages over the competitor. 1. patents etc can stop new firm to enter into the business as per Banking industry is concerned this market is already very situated in Pakistan and there are banks with quality services and low charges. Bargaining Power of Suppliers: The bargaining power of supplier affects the intensity of competition. Potential entry of new competitors: Whenever new firms ca easily enters a particular industry. Because NBP is a “Nation’s Bank”. and safety. mail transfer and give other additional services to the customers and to the Nation. In this field NBP is very good. Now they must offer good services. . Low charges etc to customers. These competitive strategies may be lowering prices. Now the number customers in Pakistan for banks are very high. Bargaining Power of Consumers: When customers are concentrated or large. There may be some other product can be substitute the product of that industry. 5. So there is no threat to NBP from potential entry and NBP is also a public sector bank because of that no other new bank not takes over it. They charge low charges on remittances. tariffs.Potential Development of substitute products: This is the third factor affecting the competitions. best quality series. So that’s it is competitions other banks. The NBP offering very low charges an demand draft.21. 4. If they offer low rates than GPOs so people will go to deposit in GPOs. B/C at offers good quality services to customers. The next examples will ATM which substitute presenting cheques at counter and encash it. or buy in volume. It is because of the high intensity of competition among companies there five main competitive forces.
Changes in Policies . 5. Therefore it is recommended that evenly rotation of every employee should take place after every three years in different braches of the bank. which in my view can add some input for efficiency and better performance of NBP as an organization in genera and City branch in particular. They are simply rotated at the same branch. problem is discussed. All of them should be awarded according to their performance and result in the shape of bonuses to motivated and incite them to work more efficiently. While the head office specifies the whole procedure of function and operations. 2. 3. Which should only handle the treasury function. SUGGESTION: NBP is an effectively operating and profit making organization and carrying out its activities under a specified system of procedure. Also management should purchase more furniture and arrange them in such a way which provides maximum space and convenient especially in deposit department and there should also be convenient sitting place for customers. Some of the employees are continually serving at the same post.22. For this purpose these staff colleges should be reorganized and their syllabus should be made in such a way to help the employee understand the ever changing global economic scenario. Delegation of authority Employees of the bank should be given a task and authority and they should be asked for their responsibility. The main regulatory body is State Bank of Pakistan. The recommendations are as follows: 1. Professional training NBP staff lacks professionalism. They lack the necessary training to do the job efficiently and properly. Here I am giving some suggestions. which provides policy guidelines and ensures that the money market operates on sound professional basis. salaries and pensions of federal personnel or the bank should do these functions in the evening time. Performance Appraisal The manager should strictly monitor the performance of every staff member. 6. This procedure has been modernized with the passage of time with a view to streamline the approach and underlying procedure for effective overhauling of its own capabilities so as to bring them at par with international practices. Although staff colleges in all major cities but they are not performing well. Banking council of Pakistan should also initiate some programs to equip the staff with much needed professional training. 4. To overcome this problem it is suggested that a special section should be made inside the branch. To Over Come Problem of Space and Furniture In the critical analysis this. Transfer Transfer is not properly carried out.
through Internet or Intranet. Interest on Overdraft: Overdraft is a short-term credit facility provided by the bank to its trustworthy customers free of interest. Only bank commission is charge small amount of mark-up on the overdraft. as this practice hurts the customer confidences in the bank. Need of Qualified Staff Required. These charges should be increased to RS 10 per bill to enable the branch to cover their handling costs and make some profit. qualified staff should be provided to branch in order to improve the functioning of the branch. In this area an auto teller machine (ATM) is the need of the hour businessmen can easily check their balance in the bank and also with draw their money conveniently. This branch is situated in the City. 13. Link with the Head Quarter 100 major branches of NBP should established a direct link with the. These cards are very helpful for the ordinary customer in general and the business people in particular. Cash Financing In this mode of financing the amount of credit not utilized by the borrower is remained tax-free. the management is required to keep proper security against the card. and it is very tire. It is recommended that a small amount of interest should be charge on this amount as well because the bank gas kept-aside the amount for that borrower and can not advance it anywhere. Clean Loans Clean loan or clean overdraft is the credit facility extended to the customers to the customers without any security. Installing Validator and ATM Validator machine is used to count the currency notes and its installation will help to eliminate to counting errors and will save time. 10. head quarter In Karachi. Credit Card National bank of Pakistan should start its operation in credit card. 9. because sometime these loans are provided to blue-eyed people of the management and they become a part of bad debts. 14. 12. Government should make long term policies 7. tough and hard job despite this working resulting in a loss to then Rs 3 to5 per transaction. Especially a telephone operator should be appointed. which will help the bank to improve its revenue position. 11.There should not be any abrupt policies change by the upper management. These types of small term loans should not be extended to anybody. 8. To make it mores secure and to eliminate the misuse of it. Utility Bill Charges Bank gets Rs. 2 to 3 to processes a utility bill. This will make the functions and decision making of the management easier and convenient. which is supported to be the hub of business activates. .
nepotism and politics and their transfer and promotion . Employee can also be how to control the bank expenses. That can be done by lying off the surplus pool of employee with golden handshakes scheme. Proper distribution of work prevents the employee from over and under work situation. I observed that the staff relationship was normal other wise but some time I noticed that there existed a little conformity among the staff members. That will give positive results in the future.15. Every department should be provided a computer with adequate training (especially Advances. will increase accuracy but will also be efficient as well. Decreasing Administrative Expenses Bank should their administrative expenses. I saw that some of the employee worked like ants other sat idle starting here and there. This was Rs 8 billion in the year 2000. Deposits and Foreign Exchange departments). Not only it will be economical but will also reduce the extra burden of work of the bank. Some of the officers used to say that if I am absent for a day the bank would stop working. 16. NBP is very conservative in advances and loans policy. During my internship I observed that there was no proper distribution of work in the bank. So this created a lot of over work situation for while relaxation for other. Favoritism and nepotism In the City branch during my internship I saw that when some of the employees are transfer to other places. Also loans should be given to the small businessmen and the agriculture sector at the low markup rate. It reduces the investment opportunities. 19. The branches that are not much used could also be closed. 17. So I suggest that in the organization there should be no favoritism. Staff Relationship Good relationship among staff member leads to the peak performances in any organization. Needs to be Flexible in credit Policy As mentioned earlier. Another syndrome from which the staff suffered was that all of them considered themselves more important than others. So for a smooth running of an organization proper distribution of work is the hint to be followed. So this sort of attitude is not good because it mars bank image and juniors’ willingness learn and work hard and in the end will hurt the whole team. (instead entering the overall daily transactions after the banking hours). Technological Advancement I would like to suggest that at least all the main branches of NBP should be fully computerized in order to expedite the dealing process among bankers and their customers. due to their relation with influential people and with top management they can cancel their transfer in few weeks. Daily records should be entered directly into these computers. when they are unsatisfied at that place. Improper Distribution of Work Proper distribution work leads to success in every organization. It will also help in reducing the use of excessive paper work. It should adopt flexible credit policy while giving credit to the agriculture sector. 18. 20. It will not only reduce transaction time.
and recruit a special person for that guidance of the customer when they are unable to manage some difficulties in banking matters. The most important in my opinion is personal marketing. there is number of employee who have worked on one seat for many a year. Bank Al-Falah (monthly income earning scheme) and various others. It can have negative effects motivation of employee who is hard working and intelligent. which the other employees are getting. Foreign currency Account For the internship the place I have selected was City branch. it is the most effective of all when you think in term of branch level. So I suggest management to install a compliant box in the branch. They should introduce various prizing schemes just like Allied Bank. But on the whole organization level. 21. Organizational Commitment It is suggested that employees working on daily wages basis should be given some benefits. they should arrange the seminar with in the bank and outside the bank. 25. how can he be able to show his performances and how can he be able to know the bank customer in a short period of time.should be made on merit and according to the rules and regulations of the bank and provided favorable environment to the employee to show their performances. 26. They should do more advertising through newspaper and media and through channel of personal contacts. Complaints of Customer There should be an information desk to provide the information and to receive the complaints of the customer in the bank. In advance section if the employee is transfer after sixth month or seven month. Take the example of advances section. Inter Departmental Transfer I watched during my internship that. 23. Karamad Scheme. So I thick it is wonderful opportunity for the bank to open foreign currency account. Their salaries must increase according to efficiency. Every person cannot go to the manager for the complaint because most of the people are hesitant. performance and service. 22. Marketing Policy The branch should adopt various marketing strategy and promotion strategy to promote the bank and its product. There is no complaint box available in the branch and not any person appointed to hear the complaints. . and I have heard personal complaint about the unavailability of foreign currency account in banks. which is my forefather land and I know that from area many people have traveled to other country for different kind of jobs. For this purpose professional training of the stuff member is required. Analysis of the Business: Proper analysis of the business reports should be conducted before extending any type of loan. 24.
Implementation plan From the above recommendation. Scheme’s implementation plan is give in the next chapter. The branch could also be opened to cater the requirements of this business community Limited staff: 30. This financing scheme will help bank to increase its revenue immensely Rules and regulations: .27. Therefore. Managerial Leadership In the analysis. means the liquidity position of business should be healthy. Credit Monitoring The credit department of the bank should carries out vigilant credit monitoring. two recommendations are selected for implantation plan. as he/she will be having more information about the borrower. Loans should be awarded against reasonable securities. 32. City Branch may extend the night banking to cater to demand of this business community. They should ensure the proper payment of installments and the mark-up by the borrower. Avoiding Bad Debts Great care should be taking while extending the loan. 29. therefore it is recommended that the assistants should he given special training to make them ready for the leadership. IMPLEMENTATION PLAN FOR “MARE GARE CAR FINANCING SCHEME” Implementation of this financing scheme is initiated to provide long term loans to the general public for buying their own car in easy installments. According to which the current ration of borrower’s business must be 1:1 and the debt to equity ratio should be 60:40. Some of the business community due to law and order situation are now reluctant to keep the fund in their premises and would want to depart with it. as being practiced by HBL opposite to it. Policies should be crafted in a way to ensure that no loan is extended on political pressure. 28. Housing and House Hold Goods loans Bank should initiate these loans because most of bank’s customers are middle class and they cannot afford to buy house or house hold goods at once by their own 31. The staff members who have done all the paper work of the loan extension should perform the monitoring. where market value should be equal to the loan granted. 1. we have discussed the difficulties of the assistant in taking any initiative. SBP regulation for loan approval should be strictly followed. Extended Banking Hours The banking hours may be extended up to six. Car Financing Scheme Another financing scheme with the name of “MARE GARE CAR FINANCING SCHEME” should be initiated This finance scheme will help the general public to buy the car of their choice in easy quarterly installments The bank monitors will do strict monitoring and the car will be hypothecated with the bank against the car loan.
• • • • • •
Name of finance Minimum amount of finance Maximum amount of finance Rate of Mark up (on daily product basis) Period of finance Repayment to Bank
Mare Gare Car Financing Rs. 300000 Rs. 1500000 Rs. 0.43 per Rs. 1000 3 or 5 years Quarterly (12 or 20 equal installments)
1.2 Documents required for extension for loan • • • • Documents of title to car. Bank monitoring team approval certificate. Car dealer certificate of authentication. Insurance.
1.3 Securities Required for Extension of Loan • To ensure the safe recovery of loan the car will be hypothecated. • Guarantee of two 17th grade government or semi government officer. • Personal liability of the borrower. 1.4 Finding out Quarterly Installments Mark up will be calculated for the whole time period and will be added to the principle amount. The total of that will be divided by number of installments to get the amount for each installment. The formula for extracting mark up is Mark up =F*R(1+N) 2M Where F = Total amount of financing R = Rate of mark up for one year N = Total number of installments M = Number of installments in one year
Amount of finance Rs. 200000 Rate of mark up Rs. 0.43 per 1000 Total number of installments 20 (5 years) Number of installments in one year 4 Rate of mark up for one year ® = .43 * 365/1000 =.157 Mark up for the whole financing will be Mark up = 200000 * 0.157*(1+20) 2*4 = Rs. 82425 Now the quarterly installments will be Quarterly installment = principal amount + total markup Total installments =200000 + 82425 / 20 = Rs. 14121/The borrower will pay Quarterly installment of Rs. 14121/-
2. Implementation plan for NBP Bahawalnagar branch “Telephone Operator” The ingredients of the implementation plan are. • Need/problem at the branch. • Qualities of a telephone operator • Benefits of a telephone operator. • How the need created and bank’s staff decision. • The implementation plan cost. 2.1 Need problem at the branch. Every organization has some problems. NBP Bahawalnagar branch has the problem of telephone operator. It can save the precious time of not only manager but other staff as well. On the other hand bank’s communication system was not doing well overall. Therefore as an internee I felt that there should be a telephone operator who can easily handle this situation. 2.2 Benefits of the telephone operator It saves precious time of the manager and staff members. It saves the time of the customers. • Creates good impression on the customer. • Communication within the bank improves. • Communication of Bank with outside enhances. 2.3 How the need was created The need for telephone operator was created because the staff members would have to leave their work and attend the telephone but some times it would be a wrong call, other’s call or the calls which they wanted to avoid this would not only waste their time but also affect their performance a great deal. Therefore they think it’s useful to have a spare person for this facility. 2.4 Action/Implementation plan cost Cost of HRM department Advertisement in newspaper cost Selection cost Training cost Total HRM cost Telephone networking Additional telephone sets Cable (Rs. 5/ foot, 5*800) Telephone mechanic Labor Separate cell cost Other expenses Total networking Total action plan cost 4000 10000 12000 26000 2500 4000 2000 2000 5000 2000 17500 435000
as this transforms work force into human capital. PROPER PLANNING Bank should make a plan to gear up its recovery efforts on war footing and reorganize the recovery function of global bases. The soft wares currently in use should be made error free. If a particular individual keeps on employing his/her efforts in one sphere of banking it would not only create a sense of monotony and boredom. The number of the women hired by the bank is very less. ADOPTION OF ADVERTISING Bank should launch advertising campaigns through out the year to promote the habits of savings in the people. One of the most pressing needs of the time is to advertise Bank Alfalah Limited in the electronic media. Some of the employees are overburdened while some sections are overstaffed. More information relating to financial performance of the bank should be available on the website. but also not help improving the skill set of employees. bank should tighten up control on expenditure USE OF COMPUTERS To save the time of the customers and other clients. as it is the need of the hour. and integrated data interchange should be inculcated to enable top management to monitor all activities going about in all branches through generation of special purpose reports. There are a disproportionate number of seasoned bankers in the top management who have the responsibility of making strategic decisions. In addition. Bank should open more branches in the remote areas of the country to get deposits and . During my training at Bank NBP I observed some areas that need attention of the management like: Bank needs to use more marketing channels to make the public aware of its products and services.In this section only one topic is discussed that is recommendation. It will increase the efficiency of the bank. NBP should employ more women. NBP should embark upon an even more aggressive management strategy of expansion of branch network not only in the local untapped opportunity for NBP. Bank NBP Limited should immediately improve its Information Technology System. The top management should immediately start thinking in terms of rotating the employees in various departments. So the bank should mechanize all its branches in the country. Management should distribute work equally among different employees. bank should adopt computerized system for book keeping and other filling systems. This think tank should also include a reasonable proportion of young bankers whose mindsets teem with new creative ideas. which might prove to be invaluable for NBP Limited. Moreover it should also recruit women for working in “Credits”. I know that there are some branches which are computerized but most of the branches in various cities of the country are not computerized. NBP needs to improve its website. In the presence of intense competition NBP has to realize the importance of marketing.
cpm www. CHECK ON EXPENDITURES Expenditures must be controlled which are very high and unnecessary. he should be supplied with a booklet which enables him to know the procedure of filling the cheques and pay-in-slip etc. www.idle resources. Kottler Philip “Marketing Management” Millennium Edition Page 76. Daft l Richerd “Management” 4th Edition Pages 254. 2. 3. PROPER GUIDANCE Bank should adopt such an induction plan that when a customer opens his account with the bank. DIVISION OF WORK The billing system of national bank of Pakistan must be improved to facilitate the customers and workers.g. 24. 269.google. BORROWING AT LOW COST Deposits must be taken at a lower cost and given at higher interest rate.com The END . The work should be divided among the staff e. David “Strategic Management Concepts Cases” 7th edition. It will save a lot of time of the bank staff afterward during of the conduct of the account of that customer. The standard of service and other facilities are far better as compared to smaller cities. Fred R.wikipidia. 5. countering of cash and then entry of these. 4. collection of bills. 256. Bank should provide similar facilities to all its branches in big cities.References 1.
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