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INSTITUTE OF MANAGEMENT STUDIES, GHAZIABAD
SUBMITTED TO Proff.ANAGHA SHUKRE IMS-Ghaziabad SUBMITTED BY
Rohini Singh (123) Shraddha Chandel (144) Shubham Chawla (145) Smriti Gautam (150)
CERTIFICATE TO WHOM SO EVER IT MAY CONCERN
This is to certify that the project report “MANAGEMENT INFORMATION SYSTEM OF CMC LTD” submitted by Rohini Singh (123), Sachin Kumar (127), Shraddha Chandel (144) and Shubham Chawla (145),student of PGDBM 1st year, batch 2007-2009, bonafide work carried out by them. During their tenure at the project, they were found to be sincere and meticulous in there work. I appreciate their enthusiasm & dedication towards the work assigned to them. I am hopeful that they will prove to be a good professional and wish them grand success for the future.
Course Instructor: Proff.Anagha Shukre IMS-Ghaziabad, Ghaziabad, Uttar Pradesh
ABSTRACT Management information Systems (MIS). are the discipline covering the application of people.g. MIS is sometimes referred to. Expert systems. e. Academically. Information systems include systems that are not intended for decision making. technologies. in a restrictive sense.The terms MIS and information system are often confused. . MIS has also some differences with Enterprise Resource Planning (ERP) as ERP incorporates elements that are not necessarily focused on decision support. sometimes referred to as Information Management and Systems. and procedures — collectively called information systems — to solving business problems. Decision Support Systems. and Executive information systems. That area of study should not be confused with computer science. as information technology management. IT service management is a practitioner-focused discipline. the term is commonly used to refer to the group of information management methods tied to the automation or support of human decision making. Management Information Systems are distinct from regular information systems in that they are used to analyze other information systems applied in operational activities in the organization.
over a period of time. ANAGHA SHUKRE for giving us an opportunity to work on this project. contributed in time. energy and knowledge to this effort. We would like to express our heartfelt thanks to many people. directly or indirectly. The support & guidance from Sir. In doing so.ACKNOWLEDGEMENT The success of any research study depends upon a number of factors among which the proper guidance from the experts in the industry and a faculty plays an important role. the interplay of which. This Project is an effort to contribute towards achieving the desired objectives. We express our sincere thanks to all the people who. . led to the attainment of the set goals. was of great help & it was extremely valuable. We take here a great opportunity to express our sincere and deep sense of gratitude to Proff. we have optimized all available resources and made use of some external resources.
.... IT for common man 5............................................. Cmc world wide 7..... 3.. 1......TABLE OF CONTENTS CONTENTS PAGE Abstract……………………………………………………………………………… Acknowledgement ...................... Industry practices ........... Significant events in history 4. History………………………………………………………………………… 2............... An Overview of Cmc Ltd....................................... Management information system 6.........
software development. on a national basis. This is demonstrated by our long-standing customer associations and our ability to provide high-quality and reliable service. Our R&D facility was set up in 1982. CMC forayed into systems integration. 1975. commissioning. and obtained a fresh certificate of incorporation dated August 27. helped the company to imbibe a serviceoriented culture. On August 19. As we evolved along the value chain. we perceived the need for total IT system solutions in India. railway freight operations management. development and systems-engineering of real-time. Taking over the activities of IBM in India. We aligned our focus with the government's thrust on IT development activities. as the 'Computer Maintenance Corporation Private Limited'. to provide us the cutting edge. In 1978. To reflect our diversified business activities. CMC took over the maintenance of IBM installations at over 800 locations around India and. embedded systems and pervasive computing. 1984. and develops advanced solutions in areas such as real-time systems. interfacing. Today. a UN project involving design. The Government of India held 100 per cent of the equity share capital. we renamed ourselves 'CMC Limited'. including many of its employees. maintenance of computers supplied by other foreign manufacturers as well. HISTORY CMC was incorporated on December 26. . subsequently. as well as education and training. to undertake competency development in niche areas in the frontiers of technology. when IBM wound up its operations in India. installation.1. and meteorology. and acquired a 'solutions' orientation. 1977. our R&D facility is housed in our Hyderabad campus. it was converted into a public limited company. In 1980. computer-based systems dedicated to applications in the areas of power distribution. A significant milestone in our transition from a hardware maintenance company to a complete end-to-end IT solutions provider was 'Project Interact' (International Education and Research for Applications of Computer Technology).
particularly in the United States. through a strategic sale.69 per cent of CMC's equity to the General Insurance Corporation of India and its subsidiaries who. in 2000. The next year. the government divested its remaining 26. CMC's shares were listed on the Hyderabad Stock Exchange and the Bombay Stock Exchange (BSE). In 1993. in 1991. USA (it was subsequently renamed CMC Americas. Towards this end. In 1992. Inc. we opened a branch office in Dubai to tap the hitherto unexplored markets of West Asia and Africa. in turn. the Indian government divested 16. . and CMC became a part of the Tata group. we decided to expand our operations and market our product and service offerings in these markets.5 per cent stake in CMC to the public. In line with our strategy of offering our products and services globally. we opened a branch office in London. To service and develop our clientele in the UK and Europe. in 2003). in 2003. In 2004. the government divested 51 per cent of CMC's equity to Tata Sons Ltd. we acquired Baton Rouge International Inc.Following a spurt in the global demand for IT services in the early 1990s. one of the first cross-border acquisitions by an Indian IT firm. sold part of their stake to the public in 1996.
Take. services and business process outsourcing organizations. This system has been implemented for several Indian and International ports.000-km railway network covering around 8. 150 service locations. while our branch offices in the UK and Dubai market our products and services in Europe. and have built. This is how we work: . and frameworks). CMC has an enviable record of successfully building IT solutions for massive and complex infrastructure and market projects. An Overview of the CMC LTD: CMC Limited is a leading IT solutions company and a subsidiary of Tata Consultancy Services Limited (TCS Ltd). With 18 offices. hardware. services clients in the US. development or implementation.000 railway stations.000 passenger trains carrying over 10 million passengers a day.2. That is because our capabilities span the entire IT spectrum: IT architecture. Large and complex project management capabilities since its incorporation in 1975. on a 90. for instance. our subsidiary. and IT-enabled processing services. which handles millions of securities trading transactions every day. Africa and the Middle East. one of the world's leading information technology consulting. managed and supported our customers' IT systems across the value chain — infrastructure. applications and business processes. An online transaction processing system for the Bombay Stock Exchange.800 employees worldwide. 520 non-resident locations and over 3. software (including systems and application software. just three of the many major projects undertaken by us: A passenger ticketing and reservations system for Indian Railways. A cargo handling system is a comprehensive online real time cargo handling system to integrate all complex and varied activities of container terminals. maintenance. CMC Americas. India's best-known business conglomerate. End-to-end solutions capability We manage turnkey projects. We are a part of the Tata group. network consulting. which runs 6. we provide a wide spectrum of unique Information Technology solutions and services to a clientele of premier organizations in the government and private sectors.
We have an impeccable educational profile. online systems. transaction processing. with vast domain knowledge and varied skill sets. Bharat Petroleum Corporation Limited. Bank of India and Bank of Baroda. Of our 3. services and government sectors. Our high quality. power. India. Our customers include some of the biggest organisations in India: Reserve Bank of India. image processing. high technology projects. Strong customer relationships CMC's customer orientation and service culture lead to enduring bonds with clients.Our Customer Services (CS) unit designs and builds the IT infrastructure and network. Extensive domain expertise and technological competencies We have proven expertise in a wide array of applications. Indian Oil Corporation Limited. Indian Railways. data communications. coupled with our track record of successful service delivery. Our Education and Training unit provides IT education and training to users. as many as 30 per cent of our employees have postgraduate degrees. Sizable resource pool with diverse skill sets We achieve this with the help of our resource pool of engineers trained in diverse technologies. Our distinct value proposition and service culture. are reflected in our long-standing customer relationships with dominant players in key infrastructure. e-commerce technologies and e-governance applications. That is what gives us an edge in complex. United Western Bank. process control. ISO 9001-certified R&D centre in Hyderabad. parallel architectures. . networking. embedded systems. Our competitive edge comes from combining our technology competencies with our understanding of verticals. The Systems Integration Business Unit's all four regions are at Level 5 (optimising level) of the SEI's Capability Maturity Model (software). straddling a range of sectors from banking and insurance.718 employees. over 21 per cent have more than ten years of work experience. Our Systems Integration (SI) unit develops applications and integrates them across diverse hardware and software platforms Our IT-Enabled Services (ITES) unit manages developed applications and digitisation activities. We also conduct significant research into emerging technologies and competence areas at our state-of-the-art. mining and defence to education. Oil and Natural Gas Corporation Limited. high value IT solutions have helped reshape businesses and delivered measurable results to our customers. including real-time systems. We also have a large competency pool that works on emerging technologies and competency areas.
This gives us an unmatched advantage in servicing customers with an all-India presence. Growth strategies CMC's growth strategy focuses on capitalising on its unique skill sets and leveraging the synergies with TCS and other Tata group companies. banks. .The trust reposed in us by our clients is reflected in our growing revenues from operations such as post-implementation maintenance and support activities. such as the railways. government entities and other organisations with countrywide operations. Strong service delivery chain In the domestic market. We will continue to focus on consolidating our dominant position in India. we have established an extensive services network penetrating the remotest geographical locations. for growth in revenue and profitability of our operations. while expanding our reach globally.
USA (BRI. an online passenger reservations system for the Indian Railways Set up Indonet — a countrywide data network (renamed as ITES) 1991 Acquired Baton Rouge International Inc. predominantly for customers 1981 Commenced work on Project Interact. power and banking Implemented project IMPRESS. Renamed ourselves as 'CMC Limited' 1985 First foray into biometrics. conceptualising an automatic fingerprint recognition system 1986 Aligned business focus along vertical markets like transportation. a UN-funded project 1982 Set up a research and development facility to develop competencies in the frontier areas of technology 1984 Diversified our activities to include turnkey projects. Significant events in history 1975 Incorporated as 'Computer Maintenance Corporation Private Limited' 1977 Became a public limited company 1978 Took up the maintenance of 800 IBM installations over India. later renamed in 2003 as CMC Americas. IT education and software development. Inc) to focus on international markets 1992 The Government of India partially divested its holdings in CMC 1993 CMC listed on the Indian bourses 1995 Reorganisation of business into five strategic business units (SBUs) 2000 Opened London branch office .3. mining. Initiated training courses.
Certification services for a period of three years Northern region division of our systems integration SBU certified ISO 9001:2000 by STQC.2001 Tata Sons Limited acquired a 51 per cent stake. Northern Region (Delhi. Chennai & Hyderabad). completed 10 years of operations . as 'CMC Americas. Lucknow. Bhopal. training. Through the Ultimatix portal. It is to collectively and cooperatively promote the TATA BRAND which would match the brand equity of international brand names CMC in line with TCS' business processes and practices implemented Ultimatix. BOLT. for a period of three years Western region (SI) assessed SEI CMM Level 5 (quality level 5 of the capability maturity model for software. BRI. CMC ceased to be a public sector enterprise. Carnegie Mellon University. support and specialization CMC's VOICE project adjudged the first runner-up in the best eGovernance projects category at the CSI-Nihilent eGovernance Awards 2003-04 2005 CMC Centre. Southern Region (Bangalore. all applications (Oracle Finance & Oracle HR modules) are accessible from one single window. USA) Eastern region (SI) assessed SEI CMM Level 4 Tata Business Excellence Model (TBEM) adopted 2003 Renamed subsidiary. The board of the company was reconstituted 2002 CMC Centre awarded the ISO 9001:2000 Certificate by STQC. version 1. 1 in IT Services CMC signs The Brand Equity-Business Promotion (BE-BP) agreement with Tata Sons Ltd. for customer satisfaction. an online trading system. Indore and Raipur) and Eastern Region are assessed SEI CMM Level 5 for Systems Integration DQ Rates TCS-CMC as No. Hyderabad.1 of the Software Engineering Institute. developed and implemented by CMC in March 1995 for BSE.5 per cent stake in CMC CMC awarded the Gold certification from Cisco Systems. Inc' Opened Dubai Branch office CMC completes the 'India Census 2001' project of scanning and file creation of 228 million household forms 2004 CMC ties up with Xilinx (the world's largest supplier of programmable logic solutions) to establish Xilinx' 1st development center in Hyderabad called Xilinx-CMC India Development Center (XIDC) The Government of India divested its remaining 26. This agreement is an institutionalized process in the Tata Group to drive relationship between Tata Sons and the signatory company.
hospital solutions. TWIMS (Tribal welfare information management system): An integrated solution including a school education management system (SEMS). enable the convergence of diverse technologies. have lower maintenance costs and offer huge improvements in operational efficiency. offer seamless integration with existing applications. the national government and even local self-government bodies like municipalities and zilla parishads. anywhere with minimal effort. a beneficiary monitoring . water resources management solutions for irrigation departments. CMC's domain expertise in eGovernance can create customized solutions that address the entire spectrum of the information technology needs of state governments. law and order applications for police departments. We also have packages for public health authorities. mREINS (Head of government information system): An integrated information and decision-support system for the chief minister of a state. yields higher revenue growth and costs less. It can provide vital inputs to the government's policy-making process. An IT-driven eGovernance system primarily involves the creation. Our eGovernance offerings include: General administration VOICE (Versatile online information for citizen empowerment): India's first IT solution for municipal corporations across the country LANDS (Urban land management solution): Application software for the operation and management of a modern urban land development authority or an urban housing board. It makes government processes accountable eGovernance automates and thereby speeds up routine administrative functions. analysis.4. Our solutions are highly scalable and inter-operable. helping national and state governments to align their services with the changing needs of both citizens and stakeholders. dissemination and use of information. apart from servicing citizens' needs as never before. It enables the government to work better. storage. Citizens can freely interact with various government departments anytime. IT FOR COMMON MAN Effective implementation of eGovernance can take IT to the common man. a first-of-its-kind package for tourism departments and a comprehensive social welfare monitoring application for tribals and other marginalised sections of society. as well as develop the economy.
system (BMS). billing and energy accounting system targeted for implementation at power utilities mPOWER: An online billing and CRM solution for power utilities Water resources management . using state-of-the-art digital image processing. to enable effective utilisation of resources IHC (India health care): A solution enabling rural health workers to deliver quality health care by eliminating redundant data entry in paper registers Law and order FACTS (Fingerprint analysis and criminal tracking system): An advanced automatic fingerprint identification system. neural networks and pattern recognition techniques BAS for TAM: CMC Biometric Authentication System (BAS) enables web based applications to be authenticated more securely with biometrics VCOPS (Versatile computerised operations for police services): An integrated enterprise-wide tool for increasing the efficiency of police units in crime control. Healthcare FHIMS (Family welfare and health information and monitoring system): A system for effective monitoring of public health programmes and family welfare services HMIS (Hospital management information system): A system to manage patient care in a cost-effective manner. a village monitoring system (VMS) and an accounts package Finance KHAJANE (Treasury management system): A software that computerises all the treasuries in a state and provides regular updates regarding state expenditure and receipts to a central server at the secretariat. law and order and administrative operations Power utilities PowerDesk: A consumer relationship management. iCOMITRAX (Computerised information system for trade tax): An end-to-end trade tax solution that enables a state commercial taxation department to improve its services and increase its revenues through the use of IT.
monitoring. operation and maintenance of irrigation schemes Travel and tourism VISTA (Versatile information system for tourist attractions): A first-of-its-kind integrated system that uses the power of IT to promote tourism 5. construction and monitoring of irrigation projects MIS (Management information system): A comprehensive system for planning. design.BAS (Basin-wide water accounting and budgeting system): A water accounting and budgeting system with a GIS interface CIMS (Canal irrigation management system): A comprehensive system for planning and management of an irrigation scheme CMS (Construction management system): Maintains data and generates reports and queries for the planning. MANAGEMENT INFORMATION SYSTEM . construction. design.
design. The system: Provides quick. construction. accurate and relevant information Improves data management and handling capacity Provides effective sharing of data and information amongst different management levels. as well as with associated offices MIS has the following modules: General Data configuration Data transfer Document management and message handling Coordination and reporting Data security and systems administration Single window information system Construction Management Land acquisition Rehabilitation and resettlement Resource requirement planning Resource monitoring Procurement monitoring Stores and inventory Schedule of rates Roads and inventory On-farm development works Quality control Construction monitoring and management Command area development .The primary objective of CMC's management information system is to provide a comprehensive system facilitating the planning. operation and maintenance of irrigation schemes. monitoring.
studies and development Dam safety monitoring Revenue information and billing Command area agriculture Integrated agriculture development Maintenance management Project management Administration Personnel management Public relations Legal affairs Training General administration Vigilance department Protocol Organisation head office Accounts and audit .Real estate and asset management Operation and maintenance Policy information Planning Project planning and investigation Design and estimation Operation and maintenance Flood control Overall monitoring and evaluation Project modernisation / rehabilitation Sustainable development / environmental management Research.
The front-end will be ASP. hydraulics. Strengths A dedicated group drawn from experts in water resources. construction management and other activities for water resources management organisations. development and implementation of the canal irrigation management system CMC has extensive domain experience and understanding of the process. secure graphical user interface (GUI) Allows web-based interfaces for reporting Ensures accurate and flexible reporting Up gradation MIS is presently being upgraded for web-based operations. and hydrology. hardware and software platforms MIS works on a client-server architecture. It facilitates maintenance of necessary data as well as generation of reports and queries for administrative management. development and implementation of MIS for a World Bank-funded project in India Feasibility studies to explore the functionalities required in an MIS. Functions Solution platform Front-end tools Back-end tools Hardware Technology / Product MS Windows NT Centura Oracle 7 Pentium-based machines as server and client Tools Seagate Crystal Report has been used to generate reports Architecture The MIS client-server architecture: Has a user-friendly. works for the design. and to develop a framework for an information system Indicative client list . irrigation management. policies as well as the operational and administrative management structure and style of irrigation departments Experience Design. and the database is being upgraded to Oracle 9i.Technical architecture. easy-to-use.
Pune Department of Information Technology. India The product MIS: Management Information System A comprehensive system for the planning. in turn. headed by a superintending engineer and a command area development (CAD) circle.III (restructured) Background Out of the six selected irrigation projects. These six projects are administered by the chief engineer (specified projects). coordinates and interacts with the different project circles. CADA circles and associated institutions like the directorate of irrigation research and development (DIRD). monitoring. and the chief engineer (specified projects). The roles of the associated institutions have been specified by the state irrigation department. A special analysis and evaluation cell (SAEC). Aurangabad. headed by a superintending engineer.Irrigation Department. The remaining three . and each division.are located in the Godavari river basin in the state of Maharashtra. construction. three schemes . has four to five sub-divisions. Government of Maharashtra Maharashtra Krishna Valley Development Corporation (MKVDC). the public works department (PWD).Upper Penganga. Majalgaon and Jayakwadi . Each circle administratively controls four to five divisions.Kukadi. headed by an administrator. operation and maintenance of irrigation schemes The client Irrigation Department. Bhima and Krishna are located in the Krishna river basin. design. the quality control organisation and the agriculture department.a project circle. Government of India CMC has designed. the revenue department (resettlement and rehabilitation). Ministry of Communications and Information Technology. . developed and implemented a management information system (MIS) for this World Bankfunded project in Maharashtra. Government of Maharashtra The department controlling water resources in India's most industrialised state Project Development and establishment of management information systems (MIS) for six selected major irrigation projects under the World Bank-funded Maharashtra Composite Irrigation Project . Each of the six projects is administratively divided into two circles . Pune.
training of officials. as well as implementation support for the system.Objective The primary objective of developing and establishing an MIS for the selected major irrigation schemes was to provide a comprehensive system facilitating planning. operation and maintenance of the schemes. design. testing and installation of the management information system. accurate and relevant information Improves data management and handling capacity Provides effective sharing of data and information amongst various management levels and with associated offices Scope CMC handled the study. development. The system developed by CMC Provides quick. construction. MIS has the following modules: Construction Land acquisition Rehabilitation and resettlement Resource requirement planning Procurement monitoring Stores and inventory Asset management Schedule of rates Roads and bridges On-farm development works Quality control Construction monitoring and management Works accounts Operation and maintenance Plan of operation and management Drainage network monitoring maintenance management Resource requirement planning . monitoring. design.
MIS covers the offices of the secretary. operating in MS Windows. The server is a Pentium machine with open SCO Unix as the operating system and open Ingres as the back-end. The clients are 486 PCs with Gupta SQL 5.Coordination with water users' associations (WUAs) Command area agriculture Asset management Integrated agriculture development Maintenance management Project management Administration management Personnel administration System The system is based on a client-server configuration. and is connected to the offices of the chief engineers (specified projects) in Pune and Aurangabad. 6. CMC WORLD WIDE .0 (with Ingres router) as the front-end. the joint secretary and the deputy secretary of the state irrigation department based in Mumbai.
we are working to target the global market with additional offerings that leverage our combined strengths and enable us to follow common best practices. CMC operates through four strategic business units (SBUs) .customer services. including a sophisticated R&D centre at Hyderabad. was acquired in 1991 and called Baton Rouge International (BRI). CMC Americas Inc CMC's wholly-owned subsidiary. a nationwide public data network in India. CMC operates Indonet. with over 160 E&T franchises operating across the country. our strategic partner. New Jersey and Louisiana it is driving CMC's thrust towards globalisation and business development in the US. With 11 offices in the US and a major presence in Silicon Valley. In India.CMC over the years has followed a multi-dimensional approach to support its growth and expansion in becoming a global player. it has a branch office in Dubai. a trading branch office in the UK and CMC Americas. CMC Informatics. It has 18 offices in major Indian cities and over 150 service locations. IT-enabled services (ITeS) and education and training (E&T). systems integration. a wholly-owned subsidiary in the US. CMC Americas Inc. CMC Americas also maintains offices in San Francisco. Together with Tata Consultancy Services Ltd (TCS). San Jose and Irvine (California). Industry practices . before being renamed in 2003. Detroit and Washington DC 7. Chicago. Overseas.
Banking & finance Branch automated information system: Vijaya Bank's BRAINS boost Banking at the speed of light: TC4s blazing benchmark Derivatives trading system (DTSS): Derive and arrive DpSECURE: depository Back-Office Product Secure and BOLTed: BSE's online trading system Total concept banking system: UWB banks on TC4 Treasury operations management: VIGILant bank. secure and versatile depository management eGovernance Healthcare Family welfare and health info (FHIMS): Health for the masses India healthcare (IHC): Micro-managing public health Law enforcements Fingerprint identification: FACTS about criminals Market participants database (MAPIN): Securities make surveillance Better policing with vCOPS: Computerisation for police forces Water resource management BAS: Regulating water resources Canal irrigation management system (CIMS): Intelligent irrigation Construction management system (CMS): Builder's buddy Irrigation: Info is everything .a management information system Finance iComitrax: Easing trade tax trauma KHAJANE: Taming the paper tiger of government treasuries Power utilities MPOWER: Online billing and CRM solution for power utilities PowerDesk: Consumer relationship management. safe treasury VIGIL-Forex: VIGILant forex treasury VeDAS: Safe. billing and energy accounting system General administration Looking after Lucknow's LANDS mREINS: The REINS of good government The citizen's VOICE: Municipalities go online .
Insurance General insurance system (GENISYS): Insurer be sure GENISYS Configurator: A suite of components for a comprehensive insurance system IT Consultancy in insurance sector Mining CRYSTAL creates fine mines DynaMine can be yours IMMS: Mine management made easy Power OSKER: Open SCADA Kernel for power management WINSPIRE: Standard traction SCADA project for the Lucknow-Kanpur section Shipping All is CALM on the west coast: Cargo management systems for ports MACHanising ports: Container terminal systems Messaging solutions: SWIM. Transportation Mumbai Port's Mission ImPOSsible Container and Cargo Management System Air cargo management systems Flight Slot Allocation System Toll Plaza Management System GPS-based Fleet Tracking System IT Enabled Services London Underground Limited: Tube tales NIRDESHAK: Road runner for Andhra's buses Central ticketing solution Automation of the Waybill Generation process for BSNF Container Corporation of India: Logistically speaking Freight Operations Information System . or sink Seabird Marine Services Pvt. Ltd.
Service offerings Data warehousing Enterprise data warehouse Business objects migration Migration and upgradation IT enabled services Digitisation of Company Records .Ministry of Company Affairs Management of Electoral Databases and Photo ID cards .Election Commission of India Data Classification for a major Utilities company in UK GIS based identification of unbilled records for a major Utilities Company in UK ICR based data extraction for India Census 2001 -Registrar General of India eRecruitment for corporates and PSUs WayBill Processing and EDI conversion using OCR? ICR technologies for a RailRoad Company .Texas XML based data extraction for a global major in financial data and analytics XML repository creation for newspapers archives .
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