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Published by: JuneidBandhoo on Mar 28, 2012
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Assignment Title: By refering to an organisation of your choice, identify and discuss the different functions and roles performed

by functional managers in their workplace. Format: Your assignment should be of at least 2000 words and should be typed in a report format with proper referencing at the back.    Margarine Industries Ltd Draw an organizational chart Managers in organization: o General Manager o Account Manager o Production & R&D Manager o Operation Manager o Factory Manager  Functions of Managers o General Manager (LOR NET TO PU GAGN BAN DUTIES LA LERLA TO MET LI)  The General Manager is responsible for the overall management of the staff, finances, projects and initiatives to improve its process. A key focus will be the ability to engage at diverse levels, with the objectives of implementing decisions and generally advancing the interests of the company.   Roles and responsibilities of GM (also handles HR dept) Skills required by a GM

o Account Manager     Definition of an Accounts Manager The importance of an Accounts Manager Roles and responsibilities of GM Skills required by an Accounts o Production & Research & Development Manager     Definition Production & Research & Development Manager The importance of an Production & Research & Development Manager Roles and responsibilities of Production & Research & Development Manager Skills required by an Production & Research & Development Manager o Operation Manager (sales)     Definition Operation Manager The importance of an Operation Manager Roles and responsibilities of Operation Manager Skills required by an Operation Manager o Factory Manager   Definition Factory Manager The importance of an Factory Manager .

for example.  Organizing: After a plan is in place. She must also lead. he may decide to beef up his staffing by recruiting. training. that the organization's goal is to improve company sales. and developing employees. and encouraging. Roles and responsibilities of Factory Manager (also handles maintenance department)  Skills required by an Factory Manager (LIRE EK TO MET DAN TO PROPRE MOT) FUNCTIONS OF MANAGERS  Planning: This step involves mapping out exactly how to achieve a particular goal. assist. It requires the manager to coach. These necessary steps are developed into a plan.  Staffing: After a manager discerns his area's needs. and staff her team to achieve a goal. communicating. The manager first needs to decide which steps are necessary to accomplish that goal. and problem solve with employees. and sales staff. guiding. Assigning work and granting authority are two important elements of organizing. Say. He needs to continuously check results against goals and take any corrective actions necessary to make sure that his area's plans remain on track. A manager in a large organization often works with the company's human resources department to accomplish this goal.  Leading: A manager needs to do more than just plan.  Controlling: After the other elements are in place. Leading involves motivating. These steps may include increasing advertising. selecting. a manager's job is not finished. inventory. . When the plan is in place. a manager needs to organize her team and materials according to her plan. organize. the manager can follow it to accomplish the goal of improving company sales.

Roles performed by managers A manager wears many hats. problem solver. (And that doesn't even include responding to e-mail!) In his classic book. . Table 1 contains a more in-depth look at each category of roles that help managers carry out all five functions described in the preceding “Functions of Managers” section. Decisional: This role involves decision making. In addition. but he or she is also a planner. And these are just a few of a manager's roles. managers' schedules are usually jam-packed. unexpected problems. or strategy sessions. but the amount of time a manager spends on each one depends on both the level of management and the specific organization. Not only is a manager a team leader.All managers at all levels of every organization perform these functions. Disseminator Forward information to organization members via memos. TABLE 1 Mintzberg's Set of Ten Roles Category Role Activity Informational Monitor Seek and receive information. cheerleader. organizer. managers often find little spare time on their calendars. scan periodicals and reports. Henry Mintzberg describes a set of ten roles that a manager fills. maintain personal contact with stakeholders. The Nature of Managerial Work. and decision maker — all rolled into one. Informational: This role involves the sharing and analyzing of information. coach. Whether they're busy with employee meetings. These roles fall into three categories:    Interpersonal: This role involves human interaction.

sales. counsel and communicate with subordinates. resolve conflicts among subordinates. adapt to environments. prepare budgets. Leader Direct and motivate subordinates. and speeches. purchases. and budgets. and phone calls. identify new ideas and delegate idea responsibility to others. memos. Skills needed by managers .reports. Decisional Entrepreneur Initiate improvement projects. Negotiator Represent department during negotiations of union contracts. phone calls. Disturbance handler Take corrective action during disputes or crises. Interpersonal Figurehead Perform ceremonial and symbolic duties. Resource allocator Decide who gets resources. set schedules and determine priorities. Liaison Maintain information links both inside and outside organization via mail. and meetings. Spokesperson Transmit information to outsiders via reports. such as greeting visitors and signing legal documents.

managers may acquire these skills initially through formal education and then further develop them by training and job experience. These skills fall under the following categories:  Technical: This skill requires the ability to use a special proficiency or expertise to perform particular tasks. while others improve their skills through classes or experience. A manager with good human skills has a high degree of self-awareness and a capacity to understand or empathize with the feelings of others. engineers. Analytical skills enable managers to break down problems into smaller parts. possess technical skills. human. the more important conceptual skills become. and computer scientists. Although all three categories contain skills essential for managers. and develop specific competencies. market researchers. and genuine involvement in interpersonal relationships. Human skills emerge in the workplace as a spirit of trust. or abilities to translate knowledge into action that results in desired performance. Managers acquire these skills initially through formal education and then further develop them through training and job experience. to see the relations among the parts. their relative importance tends to vary by level of managerial responsibility. Again. The higher the management level. are required to help other employees become more productive. or specialized skills. and conceptual skills. Technical skills are most important at lower levels of management. they're critical for all managers because of the highly interpersonal nature of managerial work. Some managers are naturally born with great human skills. Certain skills. Business and management educators are increasingly interested in helping people acquire technical. As managers assume ever-higher responsibilities in organizations. Accountants. No matter how human skills are acquired. and to recognize the implications of any one problem for others. they must deal with more ambiguous problems that have long-term consequences. enthusiasm. as examples.  Conceptual: This skill calls for the ability to think analytically.  Human: This skill demonstrates the ability to work well in cooperation with others.Not everyone can be a manager. .

Following are some of the skills and personal characteristics that the American Assembly of Collegiate Schools of Business (AACSB) is urging business schools to help their students develop.that contribute to high performance in a management job.com) .     Leadership — ability to influence others to perform tasks Self-objectivity — ability to evaluate yourself realistically Analytic thinking — ability to interpret and explain patterns in information Behavioral flexibility — ability to modify personal behavior to react objectively rather than subjectively to accomplish organizational goals      Oral communication — ability to express ideas clearly in words Written communication — ability to express ideas clearly in writing Personal impact — ability to create a good impression and instill confidence Resistance to stress — ability to perform under stressful conditions Tolerance for uncertainty — ability to perform in ambiguous situations (Reference: www.cliffnotes.

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