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Procedures: You are checking the accuracy and appropriateness of what is written. Read the procedure and if you are still happy with it, tick it off. Practices: You are checking that what is stated in the procedure is what is actually happening. Documents: You are monitoring that these are suitable for performing the stated procedure and are being used. This is meant to be a fairly quick and non-intrusive process. Comments should be quick notes. If you find a practice doesn’t match stated procedure, then this is where there is room for improvement. This document can be filled out by hand, if preferred and scanned in, if storing electronically. It is to be stored with Quality documents: completed. If filing electronically use filename format: Results monitoring (name) system XXOct08
Procedures Access to records Complaints and appeals Credit transfer Discipline Literacy: LLN Reasonable adjustment Support for learners Support for online learners Practices Access to records Complaints and appeals Credit transfer Discipline Literacy: LLN Reasonable adjustment Support for learners Support for online learners Documents
RTO Quality Framework™ - Monitoring checklist: Client services system Version 1: 2008 Page 1 of 2
Credit transfer application template Culturally inclusive general information Culturally inclusive train & assess Disability and e-learning Inclusive good practice booklet Inclusive good practice: Assessment Inclusive good practice: Info access Inclusive good practice: Training Indigenous learners and e-learning Indigenous learners literacy support LLN Indicator AQF Diploma template LLN Indicator AQF ll & lll template LLN Indicator AQF lV template LLN Trainer guidelines Reasonable adjustment Infosheet
RTO Representative’s signature…………………………………………………
[This person has responsibility for seeing that recommendations are carried out and significant improvements are noted in the Improvements register]
RTO Quality Framework™ - Monitoring checklist: Client services system Version 1: 2008 Page 2 of 2