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Beneficiary Communication and Accountability

Beneficiary Communication and Accountability

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This document outlines lessons learned from recent beneficiary communication and accountability (BCA) programmes in Indonesia, Haiti and Pakistan and provides recommendations and emerging guidelines for volunteers and staff in the International Red Cross and Red Crescent Movement on how to incorporate BCA
into emergency response, recovery and development work.
This document outlines lessons learned from recent beneficiary communication and accountability (BCA) programmes in Indonesia, Haiti and Pakistan and provides recommendations and emerging guidelines for volunteers and staff in the International Red Cross and Red Crescent Movement on how to incorporate BCA
into emergency response, recovery and development work.

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08/22/2012

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This document outlines lessons learned from recent benefciary communication
and accountability (BCA) programmes in Indonesia, Haiti and Pakistan and pro-
vides recommendations and emerging guidelines for volunteers and staff in the
International Red Cross and Red Crescent Movement on how to incorporate BCA
into emergency response, recovery and development work. Although the feld
materials developed and reviewed were primarily generated from emergency re-
sponse, volunteers and staff can apply these materials in recovery and pre-disas-
ter programming. BCA can be operational in any phase of the programme cycle.

The lessons learned are captured from practical feld experience and inputs gath-
ered from current and previous feld teams. After three mega disasters in less
than six years1

, two occurring within 12 months of each other, a unique opportu-
nity existed to capture the lessons learned within the three respective responses
from the volunteers and staff still involved. This document provides a reference
to the current key documents available in the BCA feld, including guidelines,
workshop results and evaluations of specifc phases and disasters.

Red Cross Red Crescent volunteers and staff have produced innovative results in
the feld. This document builds on this base and provides practical recommenda-
tions that will assist in institutionalizing BCA in all programming. Summarized,
the recommendations include:

1. Further experimentation, innovation and training during emergency respons-
es, and in developmental programming, particularly focused on two-way com-
munication and information management and advocacy;

2. The integration of BCA aspects into existing systems, policy and guidelines;

3. Further integration of BCA tools within operational programmes;

4. The development of new guidelines or policies where necessary.

A detailed list of recommendations can be found in the document on page 16.
For ease of reference, this document refers to the various programmes, support-
ed by partner National Societies (PNS) and the International Red Cross and Red
Crescent Societies (IFRC) as benefciary communication and accountability pro-
grammes.

1 Asian Quake and tsunami 2005, Haiti Earthquake 2010 and Pakistan Floods 2010.

7

International Federation of Red Cross and Red Crescent Societies

Beneficiary Communication and Accountability

A responsibility, not a choice

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