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I. COMPANY PROFILE History Vision and Mission Organizational Chart Facilities
II. PRODUCTS AND SERVICES Description Brochures/Leaflets
III. NARRATIVE REPORT First Day of Duty What have you learned? Self-Assessment Daily Time Record
IV. APPENDICES Recommendation Letter Pictures on action (land base) Certificate Evaluation Resume
FRANCES ROSELLE G.SANTIAGO SUBMITTED TO: MRS. FRANCISCO .THE PHILPPINE WOMEN’S UNIVERSITY CDCEC – BATAAN IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE TOURISM MANAGEMENT COURSE ON-THE-JOB TRAINING DOCUMENTATION SUBMITTED BY: ROZANNE MIKAELA A.
You are the fuel that drives me to strive harder. To all my professors. ROZANNE MIKAELA A. the LORD JESUS whose power is beyond normal being for giving me good health and those people I rely on all the time and who never get tired of helping me whenever I need it. Lastly. all my experiences in your good office will create a very strong foundation in my career in the near future. and for those constructive criticism you undoubtedly gave me for me to be a better and wiser individual. To my beloved family. who never fail to make me laugh when my life is not that smooth sailing. endless understanding and unconditional love you have been giving me all throughout these years. SANTIAGO BS TRM-32A . who taught and nurtured me with all their might and knowledge.ACKNOWLEDGEMENT: As I finished my training period I want to take this opportunity of thanking those people or person who help and support me all throughout. thank you for the financial and moral support. First. To my friends. the staff of Makati Prime for giving me the chance to enhance my skills in your respectful establishment.
PRIME TOWER PROPERTY MANAGEMENT CORPORATION (MAKATI PRIME TOWER SUITES) Kalayaan Avenue cor. Makati City Tel #: (632) 750-3010 Fax #: (632) 750-2984 . Mercado St.
VICINITY MAP .
and a few minutes away from the domestic and international airports. Prime Tower Property Management Corporation on June 01. The hotel has enjoyed rapid growth since its establishment and plans for further development are underway.I. catering to hotel accommodation and services. MAKATI PRIME TOWER SUITES. Casaclang. 2003. located at the heart of Makati‟s business and entertainment district. the Makati Prime Tower Suites have opened its doors under a new management. Prime Tower Property Management Corporation is a locally based management company set up in 2003 to operate the Makati Prime Tower Suites. The company currently operates the 396-room Makati Prime Tower Suites. as President. Lauro R. The company was established by Mr. within easy walking distance to a number of embassies. . COMPANY PROFILE HISTORY Formerly known as the Primetown Century Tower Makati. restaurants and major commercial and shopping areas.
MISSION: Makati Prime Tower Suites will be the most successful and recognized condominium hotel targeting individual corporate business travellers. variety of entertainment. long stay and leisure markets. guarding high quality standards and guest satisfaction and to fully inculcate the “my favorite. Attractive pricing. corporate groups. yield management and effective cost administration. any day… any stay!” philosophy of the company. Our philosophy is to achieve customer satisfaction and employee participation. . Through motivation. The fundamentals behind achieving these goals are well organized and focused teams supporting all aspects of the operation to ensure maximum benefit for all. excellent quality service and personal attention to guest needs will be the catalyst to its success. to display initiative and become ambassadors of the organization. training and attention to the needs of the clients. employees will be given the opportunity to grow.VISION & MISSION HOTEL PHILOSOPHY: We value our guests and we are committed to make every guest who enters the hotel doors “SPECIAL”. We are committed to meet the owners‟ profit through aggressive marketing.
Open daily from 6am . 2. 3 – Parking Area 1st floor (Ground Floor) – Lobby. Restaurant 2nd – 4th floor – Parking Area 5th – 33rd floor – Hotel Rooms 6th – Swimming Pool 34th – Penthouse 35th – Gym 36th – Open Space (private) Dining facilities inside rooms include cutlery.Open daily from 6am .10pm Business Center . chinaware and kitchenware IDD/NDD telephone Café & Restaurant .24-hour internet facility Outdoor Swimming Pool (6th floor) .FACILITIES 36 storey condominium hotel complex featuring 396 rooms 98 open Studio Suite One Bedroom Suite Two Bedroom Suite Penthouse Suite Basement 1.9pm Room Service Children-friendly 24-hour Transportation .
g. h. d. f. e. c. Air-condition Cable Television Internet Connectivity Balcony/Deck Non-smoking Rooms Shower with Bathtub Telephone Private Toilet . Car Rental Service Laundry Service Parking Facilities Safety Deposit Box Foreign Exchange Counter Mini Mart Massage Service Mini Bar All rooms have: a. b.
function rooms. swimming pool. Scope and nature of services/products offered). Amenities and facilities include the lobby. They can enjoy delicious meals and yummy treats at best package for massage. excluding the President. Nature and product of the business is hotel accommodation and services. PRODUCTS & SERVICES DESCRIPTION (Size and quality of workforce. based on line of main business. and computers. They can enjoy delicious meals and yummy teats at Our Daily Bread Restaurant and Bakery Makati Prime Tower Suites have many things to offer. Equipment Logistics – type and count of existing logistics. Our company is composed of 32 employees (including department heads) comprising all departments Finance. The establishment has a great view of the city right inside of every room of the hotel. Engineering and Sales & Marketing Department(s). Guest rooms are fully furnished. . The operations use Fiesta hotel system. Front Office.II. PABX equipment for telephone lines. Guests can relax and be pampered at our Prime Spa and Salon that offers the best packages for massage. Housekeeping. equipped with kitchen facilities. CEO and VP. spa and salon and internet services. Our workforce is equipped and trained to ensure that our clients are happy and satisfied.
I was just doing it for compliance but then as days pass I get to like what I am doing and realized that everything that I am doing right now whether easy or hard is for the better of my career. . coordinate and communicate w/ other departments as required. Report for duty punctually. because it is one of my primary responsibility. MAJOR DUTIES AND RESPONSIBILITIES 1 2 Maintain a high standard of personal appearance and hygiene at all times. I feel like a baby taking my very first few steps. I was instructed on the things that I will be doing and I am very confident that I can do those things. but when I got to meet the staff I felt a sudden relief. Honestly. wearing the hotel uniform and nametag at all times. I was put to grave yard shift. I need to report directly to and communicate w/ the Front Office supervisor and cooperate. WHAT HAVE YOU LEARNED? I have learned that I have to offer the best of my services at all times. at first. In organizational relationships. Everything was shaky and the feeling of nervousness really prevailed. I have learned how to develop and maintain good relations w/ hotel guests and long staying VIPs/guests and also I have learned how to be cautious regarding the operation on the Check-In and Check-Out of Guests. actually it is really boring at first because a grave yard shift is between 10:00 in the evening to 8:00 in the morning. NARRATIVE REPORT FIRST DAY OF DUTY During the first day of my On-the-job-training in Makati Prime Tower Suites. I got clueless.III. To make the long story short my first day of duty was boring because I am not used to doing those kinds of stuff. w/ maximum efficiency and highest standards of all my might.
courteous and professional service to customers at all times. 2 Complete the guest registration cards and ensures all details are properly filled in. RECEPTION & CASHIERING 1 Handles individual FIT guest and group guests check-in according to standard procedures of the hotel. Checks the „Letter of Authorization‟ from the guest company on a daily basis. 3 4 5 6 Maintains guest ledgers in a systematic manner. Ensure that the cashier‟s float is balanced. 4 Possess a thorough knowledge of Front Office. 5 6 7 8 Be fully conversant with hotel facilities. Ensures that all irregularities are marked down on the logbook and reported to the FO Manager/Front Office Supervisor.3 Provides a personalized. Ensures that hotel‟s credit policy is adhered to at all times. Prepares and balance a cash report and remittance envelope at the end of the shift. Ensures that all transactions are posted during the course of the day. Handles foreign exchange and ensure that receipt is given. cashiering and telephone policies and procedures. 7 8 9 10 11 Issues accessing and closing of safety boxes and relevant documents. . Ensures that all guest keys are returned to the Front Office upon departure. Immediately recognize VIPs and guests. Ensures that all the rebates and paid out vouchers are signed by the Front Office Manager.
TELEPHONE OPERATION 1 2 3 Ensures that all calls are answered promptly. . SELF-ASSESSMENT I can say that because of my experiences during my OJT. MINOR DUTIES AND RESPONSIBILITIES 1 2 3 4 5 Maintains the cleanliness and neatness of the FO area. I believe I will be a good employee in whatever company God will offer me. Arranges wake-up calls for guest accurately and efficiently at all times. Assists guests for showroom. Before my OJT I was immature on handling responsibilities but when I get to practice what I have learned inside the classroom. courteously and accurately. Up-date in-house telephone directories periodically. I know I can handle duties and I have developed a sense of responsibilities in whatever aspects. 4 Up-date the telephone lists regularly for emergency use. Have a complete understanding of the employee handbook and adhere to the regulations contained within. Promote Inter Hotel sales and in-house facilities to all guests. Ensures that message-taking activities and paging services for both hotel staff and guests are handled efficiently. I can say that a part of me became mature and now.
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