Downfall of Pakistan Railway

Submitted To:

Dr. Tanveer Anjum
Mudassar Sohail Abdullah Hanif Syed M.Sajjad Rizvi 17262 17776 17934

Submitted By:

Course: Business English Program: MBA (Evening)

Table of Contents
Research Objective ................................................................................1 Executive Summary ...............................................................................2 Introduction...........................................................................................3 Secondary Data .....................................................................................4 History ............................................................................................... 5 Role Played by Pakistan Railway After Its Establishment .................. 8 Additional Problems Faced By Pakistan Railway............................ 12 Primary Data........................................................................................ 13 Conclusion ........................................................................................... 30 Conclusion from Secondary Data ..................................................... 30 Conclusion from Primary Data ......................................................... 31 Recommendations ............................................................................... 32 References ........................................................................................... 33 Appendix ............................................................................................. 34

RESEARCH OBJECTIVES  Availability of resources and its utilization by Pakistan Railway  What are the main hurdles faced by Pakistan Railway in delivering its efficient performance?  Which factors are responsible for these inefficiencies?  How to overcome these inefficiencies?  What are the different procedural steps for turnover of Pakistan Railway? 1 .

This industry is a back bone for a country. The incompetent administration has failed to attain locomotives from any quarter of the world. It is an important source of transportation throughout Pakistan. from Lahore to Karachi.2 billion a month just to pay salaries and pensions. Pakistan Railways decision to suspend goods train service due to severe shortage of locomotives and fuel is another blow to this organization. On the other side. It carries millions of passengers throughout the country. if this industry is being operated under the supervision of ineligible authorities and not properly overlooked by the Government then not only Railway Industry Will Suffer from Losses also the country will also have to endure. If this industry is being used & operated effectively and proper polices are applied for its development then it could provide a very profitable business to its country which may bring in a positive change in a country’s economy. suspended or terminated and many more will be suspended in near future because of mismanagement and shortage of locomotives. fuel and money. The railway has retired 102 of 220 trains and relies on handouts of Rs. 2. The chapter of all major services. 2 . we will determine major Factors responsible For Pakistan Railway’s Crises accordingly to people views and secondary data. 35 billion in fiscal year July 2011 to June 2012. In other words it is on the edge of financial collapse. Finally. Passengers are suffering due to mismanagement of administration. It is also facing predictable losses of Rs.EXECUTIVE SUMMARY Railway Industry plays a vital role in a country’s economic system. It is been used to carry huge freight in Pakistan. Pakistan Railway is also suffering from the reason mentioned above. has been closed. A number of services of Pakistan Railways have been cancelled. It is now basically financially bankrupt organization. Unfortunately. This cheap and safe mode for passengers is now facing a number of issues.

Thus it is the cheapest and safest mode of transportation throughout the Pakistan. According to one report Rs 2. Today almost all government corporations of Pakistan are in worst shape but Pakistan Railways is in really bad condition and costing country huge loses every month. It carries millions of passengers and carries huge freight in throughout the Pakistan. shortage of locomotives and losses incurred due to the running expenses. The current condition is worse.2 billion is spent on wages and pensions every month leaving the department less or nothing for maintenance of power and rolling stocks. Pakistan has a total of 220 passenger trains/locomotives and the department has decided to shut down 102 trains due to financial loses. We have tried to highlight major factors responsible for Pakistan Railway’s Current position. the country inherited thousands of miles of track and trains provided the most popular and affordable transport for millions but instead of rising the condition of this industry is getting worse day by day. First part contains Secondary data and the second part consists of Primary data 3 . It has been a great integrating force and forms the life line of the country by catering to its needs for large scale movement of people and freight. and still remains the economic backbone of a country. For more than a century the railroad was the dominant form of land transportation in much of the world. Railway is the cheapest and safest mode of transportation throughout the Pakistan.334 billion liabilities is at the verge of bankruptcy because of corruption. We will try to give a real picture of the about on which report is been written. Pakistan Railways provides an important mode of transportation in the farthest corners of the country and brings them closer for business.s. It was. When we talk about Pakistan railways industry Pakistan Railway always comes into our mind with the view as the cheapest mode of transportation but no now is willing to use this except the poor people or the organizations. Government is not taking any interest to make some improvements in this industry. The data is divided into two parts. When Britain closed the curtain on its empire and Pakistan was born in 1947.INTRODUCTION Pakistan Railways is lifeline of the country. We have also gathered secondary data from internet and newspapers. It is a national state-run transport service running under the administration of Pakistani Government's “Ministry of Railways”. Still. sightseeing and education. Today Pakistan Railways with R. we have gathered and analyzed primary data from the students of Iqra University and residents of Muhammad Ali Society. by conducting a survey. Tough. For this purpose.

SECONDARY DATA 4 .

just as he had founded the modern postal system in India in 1858. Sir Henry Frere. as chief commissioner of Sindh. Thus. sought to improve the trade links of the newly developed port of Karachi with the rest of the province and beyond and proposed the import of something which was still a new concept in Britain — the railway. 1861 the first railway line was opened for the public. Sir Henry Frere became the father of the railway network in the Indian Empire. between Karachi (city) and Kotri. On May 13th. with the possibility of Karachi becoming a major seaport. A steamboat service on the Indus and Chenab rivers would connect Kotri to Multan and from there another railway line would be laid to Lahore and beyond. with a total distance of 105 miles (169 km). 5 .The proposed railway line would be laid from Karachi (city) to Kotri.History The idea of a rail network was first thought of in 1847.

This would eventually become Pakistan Railways in 1947. Punjab Railway and Delhi Railways. The Scinde (Sindh) Railways. The Kot Adu-Kashmore line was constructed between 1969 and 1973 providing an alternative route from Karachi to northern areas. Another railway line between Karachi and Keamari was opened on June 16th. after Pakistan became an independent state. which was later on renamed as North Western Railway (NWR). By 1898 as the network began to grow. the Pakistani portion of North Western Railways was renamed Pakistan Railways. In 1947. 6 . 8. 1889. and in 1956 the Jacobabad-Kashmore 2 ft 6 in (762 mm) gauge line was converted into broad gauge. there were four railway companies operating in what would become Pakistan.122 of North Western Railways were transferred to Pakistan from British India. In 1954. Punjab & Delhi Railways Company and purchased by the Secretary of State for India in 1885 and in January 1886 formed the North Western State Railways. railway lines were also laid down between Peshawar and Rawalpindi and Rawalpindi to Lahore. the line from Keamari to Kotri was doubled. Different sections on the existing main line from Peshawar and branch lines were constructed in the last quarter of 19th century and early 20th century. In 1897. Indian Flotilla Company. another proposed railway line was in the works from Peshawar to Karachi. It closely followed the route taken by Alexander the Great and his army while marching through the Hindu Kush to the Arabian Sea. During the early 20th century. These were amalgamated into the Scinde. In 1961.By 1886. the railway line was extended to Mardan and Charsada.

7 .

Role Played by Pakistan Railway After Its Establishment 8 .

The passengers.” He blames previous governments for decades of failure to invest. No surprise again that the Pakistan Railways yearbook only notes four instances of track extension and improvement since 1947 and obviously does not mention the scores of line closures. hundreds of locomotives and a sprawling network of railway schools. corruption.6 billion last year and. poor maintenance of tracks & bridges and mismanagement in almost every field are the major causes of failure of Pakistan Railways. Haji Ghulam Ahmed Bilour said. have to wait for a long time till repair or replacement of faulty engine takes place. The other viewpoint is that misuse of the machinery was the major cause of the failure of Chinese locomotives. Pakistan Railways lost over Rs5. Haji Ghulam Ahmed Bilour. like a number of other institutions we inherited from the British. but recognizes that the current administration is just as guilty. crankshafts of locomotives worth Rs10 million were damaged because of the use of substandard lubrication oil. if we reduce its deficit. “The cabinet approved . does not even have the money to pay salaries to its employees The political interference.” he said. Pakistan Railways purchased 69 completely built locomotive units from China under 2003 agreement. at the moment. According to Sheikh Rashid.In 1947. Railways Minister Ghulam Ahmad Bilour has no illusions about the situation. is a very controversial figure. Pakistan Railways is no more the best choice to travel for the passengers. with 8. the route kilometers have come down to 7.791. Pakistan inherited almost the whole of the North Western Railways. A number of trains lack facility of light at nights because of the failure of the generators and ill attitude of management. Dong Fang Electric Corporation has been severely criticized for producing low quality locomotives. it would be an achievement. federal minister for Pakistan Railways. in such a case. “It can never become a profitable organization. He is considered to be somewhat responsible for the deteriorating situation of Pakistan Railways. It may be mentioned here that normally a locomotive consists of six traction motors while the Pakistan Railways is operating them with only three or four motors. These are about 37% cheaper than the European locomotives but considered to be faulty. hospitals and recreation facilities. “The state of railways is very bad. However.122 km of route track. Naturally trains are too late and passengers can be seen sitting at platforms with their luggage. It will not surprise anyone that. The reservation of birth is an uphill task. it was a holistic organization which provided for every need of its employees. This is the major cause of mid-way breakdown of trains. according to the 2011 yearbook of Pakistan Railways. Another reason that prevents people to go by train is increase in corruption by the ticketing officials. The North Western Railways was not just a railway network. It is stated that 32 of these have already been scrapped. the former railway minister. There are complaints that reservation is confirmed after receiving bribe of hundred or more rupees by passengers. we have ruined this ideal organization into the ground.

emergency funding of $125 million for the railways in January but it has yet to be released by the finance ministry” He says “the ministry requested 300 new engines to return to normal operations but they did not give us a single penny.” In the words of Chief Justice “the electricity wires meant for electric trains from Lahore to Khanewal have been stolen. He accuses the federal government for not releasing remarkable funds for the betterment of Pakistan Railways. his ill-advised attitude and lack of vision. could have been manufactured in the local Carriage Factory in Islamabad. According to him delay in funds to Railways is the root cause of the crisis. Moreover.” His viewpoint is that the whole railway system is obsolete. According to his statement 15. Almost 86 % bridges are more than 100 years old. Nonetheless. financial problems. Due to imported coaches and machinery several laborers have lost their jobs . The efficiency of the railway minister is evident from its almost nil performance.” It is also in the notice of the apex court that land mafia has grabbed Pakistan Railways land in different areas of the country. He claims that 200 coaches and several locomotives. a blue-eyed boy of the railways minister. besides a Grade-18 officer. He complains that half of the total locomotives are out of order. tracks and machinery are outdated or faulty. Ex-former railway minister.” Moreover. He is now making a plan to repair. while a light bulb worth Rs60 is being purchased at Rs400.000 freight wagons are not playing in the country and the business has gone in the hands of the private sector. The trains. blames corrupt officers of the department for the present situation in Pakistan Railways. he believes that a bailout package can be helpful to overpower the crisis. imported from China. He has already ordered the railways to approach the Sindh administration in this connection. He says that Pakistan needs 25 to 30 engines annually. hire or lease locomotives in collaboration with the private sector. everybody knows the efficiency of the present Sindh government. is promoted to hold a Grade20 post of secretary purchase. Railways needed Rs2.2 billion to pay the salaries and pension to its protesting employees but the government has not released enough money to overpower the deep financial crisis. All his plans may end in failure because of corruption in the management. he observed that “tickets were sold in advance outside ticket counters and tickets were not available at railway stations. The apex court has already remarked “Railways should take steps to make it functional as early as possible. The Chief Justice has expressed his disapproval for the high-ups of Railways in the following comments: “Ninety metric tons of silver worth millions was sold for mere Rs28.” Sheikh Rashid Ahmad.000 as scrap. According to him only 156 locomotives out of 500 are in normal working condition. whereas absence of maintenance turned expensive locomotives into junk one by one. The economy of the country is under severe pressure and the poor administration seems to be unable to solve the problem. He seems to be too weak to solve the issues and problems faced by his ministry. He believes that two mafia gangs are very strong in Pakistan Railways but finds himself incapable to take any action against them.

A limited number of loaders have been appointed by the administration on the platforms to carry the luggage of the passengers. which is quite expensive for a normal salaried person. Shahid. It seems difficult to bring trains back on tracks in the present circumstances. for infrastructure and locomotive repair. Pakistan Railways is sinking in the sea of corruption as no serious efforts are being made to eradicate it from this department. 600 million subsidy to repair engines and the board is hoping the private sector can become its knight in shining armor. Independent analysts estimate it will take at least five years and millions of dollars to haul the infrastructure into the 21st century. a former adviser to the finance ministry. adding that only six freight trains are operational—a fraction of the 100 cargo trains that once used to run. “It shouldn’t be fully privatized but investment in a few sectors like goods trains and some passenger trains will be really fruitful. The situation may not change unless corrupt high-ups are removed. “They need at least three to five years to revive the department. They should privatize local trains and improve signaling.” said former railways minister Sheikh Rashid Ahmed.” said. Pakistan Railways losses have reached billions of rupees. B. A network of luxury coaches is considered more comfortable. It is stated that a particular amount of money is received by the administration as a bribe from these poor loaders. “There is corruption and mismanagement at every level.or sent on forced leave.” A. said the government should remove interest from central bank loans and end political appointments.” Shafiq Ullah. “The workers don’t work. we will get all these 69 Chinese locomotives on the track. suspended and dismissed from the services.” But the government is now trying to stave off total ruin. To restructure and modernize Pakistan Railways under the present administration seems to be the dream of a mad man. “We have devised a strategy to rehabilitate 360 locomotives with the help of the private sector and bring all of them back to working condition in the next three years. the secretary of the Pakistan Railways board said.” he said. Flying from Islamabad to Karachi takes two hours. “By August. In return they are allowed to receive hundred rupees from the passenger to carry the luggage. and inject at least Rs. 25 billion.” he said. mechanics don’t change the oil and the officials wait for destruction of the machinery to buy new and get commissions. an economy expert and former banker said. 11 . which means that today only the poorest of Pakistan travel by train. “Constant neglect has led Pakistan Railways into such bad shape. Saqib Sherani. It has released a Rs.

which led to the discontinuation of services on many routes.6. eight freight trains leave for Sindh for various destinations daily. the heavy floods have caused a loss of Rs. Their are not enough funds for payment to PSO for high speed diesel to keep all freight trains running. The Railways have also not received a single penny from the Rs 11. The whole plan fizzled out with the passage of time. On an average. and the remaining are extremely unreliable for haulage of rolling stock over long distances.  For many years.  Bunch of narrow gauge passenger coaches of ZVR are still parked at Bostan railway station The addition into problems of railways began on January 2011 when a cheaque For Rs 700 million issued by Pakistan Railways to Pakistan State Oil was not honored.1 billion package approved by the cabinet. out of which 290 are out of service being obsolete. 12 . According to a senior officer at Railways headquarters in Lahore some 30 freight trains had to be stationed in yards near major railway stations across the country and only one freight train left for Muzaffargarh on Sunday. the redundant railway line and other bits of infrastructure lay badly guarded.7 billion to the railway network as several hundred kilometers of lines were washed away  The department has a total of 590 engines.Additional Problems Faced By Pakistan Railway Pakistan Railways is already facing a serious financial crisis. Following are the additional hurdles and problems faced by Pakistan Railway  According to the National Disaster Management Authority. Furthermore. as a result some steel fittings and a considerable length of track had been plundered by steel hungry thieves. The PSO subsequently stopped the supply of fuel to Railways.  The railway coaches were also the targets of angry mobs and arson attacks after Benazir Bhutto’s assassination resulting in huge losses Remaining tracks and steel fittings were uprooted by the PR and sold as scrap in 2008.

Income According to above chart.000 with 53% 13 .000 to 25.Primary Data Q1. different income classes have include in our survey. Blue slice shows that the major income class is 11.

purple slice shows Students engaged with jobs are 27%. Red slice shows that Job related persons are 42%. students 19% and business persons are 12% out of total respondents 14 . Occupation Persons related to different occupations somewhere uses Railway as their mode of transportation. we mentioned it in our questionnaire. So.Q2.

Q3. 15 . Have you ever traveled via Pakistan Railway? Above chart shows that out of 100 peoples 96% have used services of Railway Pakistan which is shown in Blue color slice.

out of 100 people.Q4. How often do you travel via Pakistan railway? In this chart we conclude that. 16 . more than 15% have very closely engaged with Railway Pakistan and around 40% have rarely used this mode of transport.

Q5. Reason(s) for using railways as a mean of transportation: Blue slice shows that more than 60% people prefer Pakistan Railway due to its cheap rates and only 2% have agreed with its comfort which is shown in red color. 17 .

30% people are not satisfied with the safety measures of Pakistan Railway 18 . (1 to 5. 5 being the highest) A: Safety Chart shows that only 10% people give high ratings to Safety.Q6. Kindly rate the following for the railway industry.

B: Comfort Pakistan railway is not successful in taking high ratings in comfort. It takes mostly 1. 2 or 3 ratings in comfort. Only 8% people Gave full rating to comfort 19 .

C: Punctuality Above chart shows that 46% people give lowest rating in punctuality because people bearing a lot of problems due to its unpunctuality 20 .

D: Customer Care People are not satisfied with customer care services provided by Pakistan Railway 35% people give minimum rating to customer care as showed in Red slice 21 .

Q7. 35% have good. Kindly rate your overall traveling experience through Pakistan Railway: Around 50% people have bad travelling experience. 11% have worst and only 4% have very good experience with Pakistan Railway 22 .

more than 50% people thinks that it is in bad condition. 23 . How do you compare the current railway condition of Pakistan with those 10-20 years ago? Above chart shows the comparison of condition between current and 20 years ago. and 39% people thinks that currently it is in worst condition.Q8.

what is/are the main reason(s) for downfall of Pakistan Railway? Above chart shows that 56% person thinks that corruption is the main reason behind the downfall of Pakistan railway 24 . In your opinion.Q9.

is railway’s biggest competitor? As above chart shows87% people respond that Bus service is the biggest competitor of the railway and after this civil aviation service is 2nd big competitor of railway.Q10. In your view. which transport service. 25 .

above chart highlighted that it is not right to give Railway ministry to such person who owned private bus network 26 . Do you think is it right to give Ministry to such person? As per findings of our survey. A minister of Pakistan Railway owns Private Bus transportation Network which is one of the competing industry against Pakistan Railway.Q11.

green slice shows that more than 55% people reply that Administration department needs to be improved first. 27% people thought that Finance department should improve on priority basis.Which department according to you should be given the First priority in improving Railway Industry: In this chart. 27 .Q12.

Q13. privatization is the best solution for improvement of Pakistan Railway 28 . The best method for improvement of the Pakistan Railway according to you: Above chart indicates that according to 42% respondents.

Should new trains be introduced? From the above chart we conclude that new trains should introduced after Administration department improvement of 29 .Q14.

hire or lease locomotives in collaboration with the private sector. The cabinet approved emergency funding of $125 million for the railways in January but it has yet to be released by the finance ministry. couches. 15. The efficiency of the railway minister is evident from its almost nil performance. Half of the total locomotives are out of order.000 freight wagons are not playing in the country and the business has gone in the hands of the private sector. Almost 86 % bridges are more than 100 years old. Independent analysts estimate it will take at least five years and millions of dollars to haul the infrastructure into the 21st century. An economy expert and former banker said. for infrastructure and locomotive repair. 25 billion. “Pakistan Railway needs at least three to five years to revive the department. He accuses the federal government for not releasing remarkable funds for the betterment of Pakistan Railways. Constant neglect has led Pakistan Railways into such bad shape. it would be an achievement Current Government blames previous governments for decades of failure to invest. stations and mismanagement in almost every field are the major causes of failure of Pakistan Railways. Pakistan needs 25 to 30 engines annually. 30 . tracks and machinery are outdated or faulty. Pakistan Railway is trying to repair. locomotives. The state of railways is very bad. if we reduce its deficit. The trains. According to Haji Ghulam Ahmed Blour delay in funds to Railways is the root cause of the crisis. 200 coaches and several locomotives. Only 156 locomotives out of 500 are in normal working condition. and inject at least Rs. bridges. imported from China. He seems to be too weak to solve the issues and problems faced by his ministry. This is the major cause of mid-way breakdown of trains. poor maintenance of tracks. Due to imported coaches and machinery several laborers have lost their jobs or sent on forced leave. It can never become a profitable organization. The ministry requested 300 new engines to return to normal operations but they did not gave a single penny The whole railway system is obsolete. but recognizes that the current administration is just as guilty.Conclusion Conclusion from secondary Data The political interference.. could have been manufactured in the local Carriage Factory in Islamabad. Locomotives purchased from China had been broken down may be mentioned here that normally a locomotive consists of six traction motors while the Pakistan Railways is operating them with only three or four motors. corruption.

high priority should be given to administration department. suspended and dismissed from the services. punctuality . Conclusion from Primary Data  Mostly People Uses Train as their primary mode of transportation  Cost effectiveness is the major reason for choosing railway as a mode of transportation  People use to travel via railway on occasionally or rarely basis  People are not satisfied from safety arrangements. customer care and comfort  Mostly peoples are not having good travelling experience through Pakistan Railway as in past it was. according to people opinion  New trains should be introduced 31 .  The current condition Of Pakistan Railway is worst  Corruption is the major Reason responsible for Pakistan Railway’s Crises  B us service is the biggest competitor of Pakistan Railway  It is not right to give Railway’s Ministry to such person who is a stake-holder of a competitive industry  For improvement of Pakistan Railway’s industry.  Privatization is the only solution to save Pakistan railway. To restructure and modernize Pakistan Railways under the present administration seems to be the dream of a mad man.Pakistan Railways losses have reached billions of rupees. Pakistan Railways is sinking in the sea of corruption as no serious efforts are being made to eradicate it from this department. It seems difficult to bring trains back on tracks in the present circumstances. The situation may not change unless corrupt high-ups are removed.

e. It has managed to develop its railway industry to the point at which it was able to out-compete the established systems in Europe and North America in winning the contract to build a high speed line connecting Mecca with Medina. 3.Pakistan Railways should be privatized. This is also the possible solution of problem because currently government of Pakistan has to bear the huge losses monthly. 375 billion barrels. 4. 2. 5. The underground system in Delhi has won the admiration of many foreign experts for its engineering as well as management. 32 . The inter-city system is being modernized in terms of both the quality of service on offer as well as the new equipment being used. Corruption is the hazard that is destroying many sectors of Pakistani society.Government should ask Chinese for help in order to make it profitable organization because China has made wonderful progress in railway industry.India is also making impressive strides in the railway sector. As China did in several other sectors including coal and nuclear power generation and manufacture of automobiles it has granted access to its enormous market by insisting on the transfer of technology.Recommendation Followings are some of the suggestions to improve the condition for railway system of Pakistan: 1. Other benefits of privatization of Pakistan Railways include the increase in service quality and expansion of Railways because government has nothing to invest in Pakistan Railway. The Indian and Chinese systems are by far the largest in the world and the two countries as a result of the advances they are making will come to dominate the world railway industry and business.Pakistan is blessed with coal reserves and a single Thar coal reserve of Sindh is about 850 Trillion Cubic feet which is more than oil reserves of KSA and Iran put together i. Pakistan being a neighbor of these two rapidly growing and giant economies could benefit enormously from the development of the two systems.First of all government should eliminate corruption in railways sector. Chinese and other companies had not only carried out surveys and feasibilities of this project but also offered 100 percent investment in last 7 to 8 years but the “Petroleum Gang” always discouraged them in a very systematic way. If these reserves are exploited properly then the deficiency of fuel can be catered for the railways.

com/2011/11/dead-mans-switch 33 . 2011.wikipedia. We can take the example of PTCL. Today it is not only a profitable organization but also providing excellent services to the customers. References http://en. December 6 th .com/scope/704 http://pakobserver.newslinemagazine. before privatization PTCL's monthly losses were in billions. Corruption in Pakistan Railways can only be removed by privatization of Pakistan Railways.org/wiki/Pakistan_Railways article Published in The Express Tribune.asp?id=125216 http://www. http://newsweekpakistan.The best solution of this problem is the privatization of Pakistan Railway.net/detailnews.

5.1 Age _____________ Q.Appendix The questionnaire is prepared to get analysis about factors responsible for Pakistan railway’s crises.How do you compare the current railway condition of Pakistan with that 10-20 years ago? A: Very Good C: Bad B: Good D: Worst 34 .7 Kindly rate your overall traveling experience through railways.000 Q.000 Q3.9.000 D: 56.000-25.000-40.8 Reason(s) for using railways as a mean of transportation: (You may select more than one option) A: Cost Effective B: Comfortable C: Convenience D: Route flexibility Q.6 Kindly rate the following for the railway industry. Your Co-operation.2 Income A: 11.How often do you travel via Pakistan railway? A: Once in a Year C: Once in a month B: twice in a year D: Occasionally / Rarely Q.000-55. (1 to 5.000 C: 41.000-70. Occupation: A: Student B: Job C: Business D: Other B: 26.4 Have you ever traveled via Pakistan Railway? A: Yes B: No Q. A: Very Good C: Bad B: Good D: Worst Q. by mean of filling up these questions will be highly appreciated Q. 5 being the highest) A: Safety C: Punctuality B: Comfort D: Customer Care Q.000 E: Above 70.

which transport service.12.14 The best method for improvement of the Pakistan Railway according to you: A: Improvement in Technology C: Funding E: Privatization Q.Should new trains be introduced? A: Yes B: No B: Political Stability D: Railway Infrastructure 35 . A minister of Pakistan Railway owns Private Bus transportation Network which is one of the competing industry against Pakistan Railway.Which department according to you should be given the First priority in improving Railway Industry: A: Finance C: Administration B: Maintenance Workshops C: Communication Q.11. Do you think is it right to give Ministry to such person? A: Yes B: NO Q. is railway’s biggest competitor? A: Bus Services C: Private Conveyance B: Civil Aviation Services D: Others Q. what is/are the main reason(s) for downfall of Pakistan Railway: A: Economic Factors C: Corruption Factors D: Operational Inefficiency B: Technological Factors D: Political Factors Q .In your view.13.Q.15.In your opinion.10.

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