Professional Documents
Culture Documents
city. We would be grateful if you could spare a few minutes to participate in it.This project is done by a management trainee and all the information would be strictly confidential.
NAME: AGE: ADDRESS: CONTACT NO: GENDER:
a. Yes
b. No
2.
How long you are using the printer? b.6-12 months c.1-2 year d. more than 2 years
a.0-6 months
a. Canon
b. HP c. Samsung
d. Brother
e. Epson
f. Any other_________________
Better
6.
Good
Equivalent
Inferior
How many prints do you take daily? b.10-20 c.20-50 d.50-100 e. More than 100
a. Less than 10
7. Rate your Importance OR priority (From 1To 5), while selecting a printer.
(Most Important -1, Important-2, Neutral-3, Priority PRICE QUALITY MAINTENANCE COST TECHNOLOGY USED AVAILABILITY AFTER SALES SERVICES COMPANY NAME PRINTING SPEED
8. Which feature/s made you buy this printer ?
b. Price
c. Usage
9.
3-Neutral,
1[Highest] 2 PRICE
QUALITY MAINTENANCE COST TECHNOLOGY USED AVAILABILITY EASY TO USE PAPER JAM
10. Did you have any problem with your printer in recent past?
a. YES
b. NO
11. IF YES, I)Did you inform to the service centre about it? a.YES b.NO
III) Did you get the solution to your problem? a.YES b.NO
12. Rate the satisfaction level of After sales services received, on a scale of 1 to 5.
3 (neutral)
4 (satisfied)
5 (Delighted)
a.YES
b. NO
14. a.YES