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TQM book

TQM book

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Published by Ashish Gupta
My purpose in downloading this text is to give a concise, targeted document describing Total Quality Management (TQM) and its foundations. Many students/professionals must have wished a single source which gave them enough material to understand TQM but did not require reading several thousand pages. The reader must understand that this text is but a brief overview of the subject matter.
My purpose in downloading this text is to give a concise, targeted document describing Total Quality Management (TQM) and its foundations. Many students/professionals must have wished a single source which gave them enough material to understand TQM but did not require reading several thousand pages. The reader must understand that this text is but a brief overview of the subject matter.

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Published by: Ashish Gupta on Dec 13, 2008
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10/29/2012

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Flexibility is a "buzzword" of the nineties. A concept called "Mass Customization"
emerged from the application of flexibility to manufacturing. "Mass Customization"
impacts every manufacturing operation. Using TQM and the JIT philosophy, you can
create an ability to produce ever smaller lot sizes until the only logical lot size is "1."
This means that every item produced in a plant is pre-sold to a client who is waiting.
Thus you achieve "Mass Customization."

The auto industry is already operating with a lot size of "1." The Ford F-100 plant in
Norfolk, VA, produces a pickup every few seconds. Each pickup is pre-sold to a dealer
who special ordered all the options. Every truck moves through the assembly line
receiving its own set of features.

Bicycle manufacturing is approaching this level of customization. Bicycles shops are
beginning to learn that the ideal bicycle is unique to each individual. Shops now offer
the service of measuring the customer and learning what options the ideal bicycle
should have. The store stocks a small stock of frames, gears, wheels, tires, handlebars,
pedals, etc. Within two hours, the customer's bicycle is built and tested.

This immediate customer service is possible in many other goods and services areas.
The only requirement is the ability to look at what you are doing with a fresh
approach and not be hindered by the "that's not the way we do it" syndrome.

Flexible manufacturing fits any operation where a group of people or robots can do a
variety of tasks with little, or no, changeover and produce related, yet different, goods.
An appliance manufacturer could adopt the Ford F-100 model and produce a variety
of models one at a time and assemble them for pre-sold orders from dealers.

Flexible manufacturing fits service support facilities as well. Imagine an insurance
company, who sells and services an intangible product, supported by tangible items
such as policies. Several people working together could produce a life policy, followed
by an umbrella policy for a small business, followed by an automobile policy, followed
by a health policy, etc.

Look for similarities in process and then look for how those processes link together in
the system.

Total Quality Management

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