CompTIA 220-701

220-701 CompTIA A+ Essentials

Practice Test
Version 2.0

CompTIA 220-701: Practice Exam QUESTION NO: 1 Which of the following memory types has a clock speed of 400MHz? A. PC133 B. PC2700 C. PC3200 D. PC10600 Answer: C

QUESTION NO: 2 A technician receives a Windows laptop that has not been operating correctly since a user changed some registry settings by mistake. Which of the following should be attempted FIRST? A. Reset the CMOS B. Rollback to a restore point C. Boot into Safe Mode D. Reconfigure the BIOS Answer: B

QUESTION NO: 3

A technician encounters an IP address of 191.15.20.1. The IP address is a member of which of the following classes? A. Class A B. Class B C. Class C D. Class D Answer: B

QUESTION NO: 4 Which of the following cables allows for the transfer of video and sound? A. VGA B. S-Video C. DVI "Pass Any Exam. Any Time." - www.actualtests.com 2

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CompTIA 220-701: Practice Exam D. HDMI Answer: D

QUESTION NO: 5 Which of the following is placed directly on the CPU in a new computer system to aid in the cooling process? A. Heatsink B. Fan C. Liquid cooling system D. Thermal compound

QUESTION NO: 6

Answer: B

QUESTION NO: 7

Which of the following printer types is the BEST for a technician to recommend to a company needing to print 10,000 black and white pages per month? A. Laser B. Thermal C. Inkjet D. Dot Matrix Answer: A

QUESTION NO: 8

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A. Ask the customer to speak with someone else that may be able to help. B. Ask open-ended questions to narrow the scope of the problem. C. Ask a co-worker what the customer is trying to explain. D. Ask focused questions that lead the customer with yes or no answers.

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When determining a customer's specific issue, which of the following is the BEST approach?

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Answer: A

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CompTIA 220-701: Practice Exam Which of the following keyboard combinations will lock a Windows XP workstation? A. Windows Key + L B. CTRL + ALT + Delete C. Windows Key + CTRL + Backspace D. Windows Key + CTRL + Escape Answer: B

QUESTION NO: 9 A customer wants to be able to search the Internet wirelessly with their laptop, from any location. Which of the following devices would be MOST effective in achieving this? A. Bluetooth card B. 802.11 a/b/gWiFicard C. 802.11nWiFi card D. Cellular WAN card Answer: D

A. Upgrade the BIOS. B. Release the LCD cutoff switch. C. Toggle theWiFi switch. D. Toggle theFn key. Answer: D

QUESTION NO: 11 A technician has determined that the primary hard drive has failed and the defective hard drive has been replaced. According to the troubleshooting process, which of the following steps would come NEXT? A. Document the setting.

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A customer wants to connect an external projector to a laptop. The projector is plugged into the external video port but no video is shown on the projector. Which of the following will correct the problem?

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QUESTION NO: 10

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CompTIA 220-701: Practice Exam B. Establish a probable cause. C. Verify full system operation. D. Question the user. Answer: C

QUESTION NO: 12 Which of the following commands is used to bring up the interface that allows a technician to edit startup services and applications? A. msinfo32 B. cmd C. dxdiag D. msconfig Answer: D

Most people know that the more programs you have running on your computer at once, the more likely it is that your computer will either run slowly or even crash. What most people don't know is that every time you boot your computer a whole mess of "hidden" programs load in the background. Some of these hidden programs are essential, but most aren't. Turning off some of these hidden programs can significantly increase your computer's performance and reliability.

QUESTION NO: 13

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Explanation: Built into Windows is a special tool called the "Microsoft System Configuration Utility" or simply " MSCONFIG. " Designed to help you troubleshoot problems with your computer, MSCONFIG can also be used to ensure that your computer boots faster and crashes less.

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CompTIA 220-701: Practice Exam Which of the following Windows Vista versions can be installed on a system with 512MB of RAM and a 40GB HDD? A. Home Basic B. Home Premium C. Ultimate D. Business Answer: A

QUESTION NO: 14 Which of the following is an example of a manufacturer's image stored on a hard drive? A. Factory Recovery Partition B. OEM Version C. Recovery CD D. Network Install Answer: A

802.11n has the potential to support up to: A. 11Mbps. B. 20Mbps. C. 54Mbps. D. 100Mbps. Answer: C

QUESTION NO: 16 A CRT monitor is flickering very rapidly, making it very uncomfortable to view. This can be corrected by: A. Adjusting the refresh rate. B. Adjusting the dot pitch. C. Degaussing the monitor. D. Adjusting the resolution.

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QUESTION NO: 15

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HDD Answer: D QUESTION NO: 20 "Pass Any Exam.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 17 A PC is having its PSU replaced and the new PSU has a connector that is too large for the motherboard's socket. Which of the following can be disabled in the BIOS to prevent this message from appearing? . C. B. D. The PC needs a 24-to-20 pin ATX adapter. The PC needs a 26-to-20 pin ATX adapter. Flash C. Trusted Platform Module (TPM) B." . Which of the following is needed to solve this issue? A. The PC needs an AT-to-ATX adapter.com Ac tua lTe A. Answer: C QUESTION NO: 18 Answer: B QUESTION NO: 19 Which of the following media types is MOST affected by the RPM rating? A. Intrusion detection C.www. Firewall sts Every time the computer starts a technician receives a message saying that the computer case has been opened. Any Time.co m 7 . SDD B.actualtests. Tape D. The PC needs a NLX to ATX adapter. WiFi Protected Access (WPA) D.

MIDI C. Device Manager>Driver tab> Update Driver> Double click on the name of the sound card under 'Sound.com Ac tua lTe sts A." .CompTIA 220-701: Practice Exam A technician downloads an updated version of the driver for a sound card in Windows XP. Satellite D. video and game controllers'>double click on the name of the sound card> Troubleshoot' B.co m Which of the following connectors are used for musical equipment? 8 . Any Time. Hardware Compatibility List "Pass Any Exam. how would the technician update the driver? A. System Information B. Fiber Answer: D QUESTION NO: 23 Which of the following Windows utilities will identify issues with drivers and programs running under Windows XP? A. 6-pin mini-DIN D. video and game controllers' Answer: A QUESTION NO: 21 Answer: B QUESTION NO: 22 Which of the following broadband technologies provides the FASTEST bandwidth speeds? A. DSL B. Device Manager> expand 'Sound. After extracting the driver. Start > Control Panel > Administrative Tools > Sound Devices > 'Update Driver' D. DVI B. HDMI . Start > Control Panel > Administrative Tools > Update Drivers>double click on 'Sound Card' C. Cable C.actualtests.www.

1.255. B. Sound card B.255.actualtests. A wax-based substance is melted and applied directly to the media.1-126. Watson D.255.0. Any Time. Toner is sprayed to the media. which of the following is true? . 224.com 9 Ac tua lTe A.255.255.255.0-191. D.0. However. sts In the laser printing process. because of the wide variety of models shipping with this BIOS.255 D. Video card Answer: D Explanation: IBM BIOS beep codes Below are IBM BIOS Beep codes that can occur.CompTIA 220-701: Practice Exam C. NIC D. 128.0 QUESTION NO: 25 Answer: B QUESTION NO: 26 A computer fails POST with 1 long.1.1.0. and 2 short beeps." .www. 192.0-255. C.co m Answer: A . Toner is applied to a photoconductor and transferred to the media.0. the beep codes may vary. Dr.255 B.255.255. Power supply C. Heat is applied to heat-sensitive media to create an image. Program Compatibility Wizard Answer: C QUESTION NO: 24 Which of the following IP ranges is Class C? A.255 C. Which of the following components has MOST likely failed? A. "Pass Any Exam.0.0-223.0.

ST C.com 10 Ac A technician is installing Windows Vista onto a new computer locally.www." . BNC . in which the keys are not typing anything within document editing software. After questioning the user. Blu-Ray D.CompTIA 220-701: Practice Exam QUESTION NO: 27 Which of the following wireless network features grants the ability to select which devices connect to a wireless network based on a device's hardware address? A. Which of the following describes the method the technician would MOST likely use? tua lTe sts A. the technician discovers that the user was eating lunch while typing the document. DVD C. The technician comes to the conclusion that liquid was "Pass Any Exam. RJ-11 D. NAT translation D. Any Time.co Which of the following connector types is used on CAT5e cable? m . Floppy B. PXE Answer: B QUESTION NO: 30 A technician is repairing a keyboard issue. RJ-45 B.actualtests. MAC filtering C. SSID broadcasting Answer: B QUESTION NO: 28 Answer: A QUESTION NO: 29 A. WPA encryption B.

B. Answer: C QUESTION NO: 31 A technician is attempting to troubleshoot an inkjet printer. Ask the user open-ended questions. Replace the fuser in this printer. Update the firmware in the printer. Replace the keyboard with a new keyboard.3 V for power supply. QUESTION NO: 33 "Pass Any Exam. Which of the following should the technician do FIRST? A." .3 V rails. which of the following would be the NEXT step to follow? A. Verify the system functionality. 3. Check the toner levels in the printer. AGP and ISA cards) used 5 V or 3. D. but nothing is being printed on the paper. RAM. Any Time.actualtests. According to the troubleshooting theory. 15 E.www. The printer successfully feeds paper through the unit while running the manufacturer's print test.B Explanation: The power distribution specification defined that most of PSU's power should be provided on 5 V and 3. because most of the electronic components (CPU. C. chipset. Make closing notes of the repair. D. B. Check the ink cartridges for proper ink levels.com 11 Ac tua lTe sts .co m . 5 C. Answer: A QUESTION NO: 32 ATX power supplies normally provide which of the following voltages? (Select TWO). A. 6 D. 24 Answer: A.CompTIA 220-701: Practice Exam spilled onto the keyboard.3 B. C. PCI .

80 "Pass Any Exam. KVM D. Which of the following should the technician perform FIRST? A.com Ac A. Provide for heat transfer from a component to theheatsink D. 23 C. Smart card reader C.CompTIA 220-701: Practice Exam Which of the following devices will allow a technician to use a single set of input devices on several computers? A. Run a System Defragmentation D. Quiet any vibration to aheatsink from a fan tua Thermal compound is designed to do which of the following? lTe sts .actualtests. when the video game starts the computer crashes." . Barcode reader B. Perform a System Restore Answer: A QUESTION NO: 35 Answer: A QUESTION NO: 36 Which of the following ports need to be turned off on a firewall to block Telnet? A.www. 25 D. Insulate a component from the friction of theheatsink B. SCSI Answer: C QUESTION NO: 34 The user has just installed a new video game on their computer.co m 12 . Roll back the video driver C. 21 B. Any Time. Update the video driver B. Reduce heat on a component through evaporation C.

the technician discovers the customer has a confidential document open. B.www. Complex logon passwords D. Power on password B. Which of the following steps would be BEST to take? A. Upon making the connection. Leave the document open and do not mention it to the user and proceed with the work. Drive lock Answer: A Explanation: You can add a Power On password to your computer or laptop for added security. When the system is first turned on it will prompt for the Power On password. Answer: B QUESTION NO: 38 Which of the following is a characteristic of a plenum-rated cable? A. C.co m . Copy the document to a network drive as a backup so that work can proceed. Close the document without commenting to the user and proceed with the work. Ask the user to close the document so that the work can proceed.actualtests." . Without it the computer will not "Pass Any Exam. Any Time. Recommended for use in HVAC Answer: D In the past there has been a series of thefts including laptops with personal information on them. Which of the following is the BEST way to protect the personal information and prevent unauthorized access to the information in the event that a laptop is stolen? A. Recommended for analog phone lines B. Recommended for ceiling use only D.com 13 Ac QUESTION NO: 39 tua lTe sts .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 37 A technician needs to remotely access a user's PC in order to resolve a problem. Intrusion detection C. Flexible PVC outer jacket C. D.

co A technician is trying to install a previous-generation expansion card into their new laptop.CompTIA 220-701: Practice Exam continue to boot. The card is a PCI Express card and the laptop supports PCMCIA. Any Time. The computer's BIOS has 'Full'set instead of'High Speed' under the USB settings area. LC Answer: A QUESTION NO: 41 A computer displays an error upon booting which says 'Operating System Not Found. The computer needs to be manually configured to boot off the internal SATA hard disk drive upon startup. Which of the following is MOST likely the reason? m 14 . sts . The expansion slot needs to be enabled in the BIOS first. C. B. The card needs to have the compatibility jumpers set before it can be installed into the system. The card is a PCMCIA card and the laptop supports PCI Express cards. However. RJ-11 C. Which of the following is MOST likely preventing the machine from booting normally? A. and USB webcam installed and connected. C. RJ-45 B. USB printer. QUESTION NO: 40 Which of the following connectors uses up to four pairs of wires when crimped? A. the card refuses to fit into the expansion slot. The computer's BIOShas the flash drive above the hard disk in the boot order priority list. Answer: B "Pass Any Exam. D.' It has a USB flash drive. The computer's BIOShas the USB printer below the hard disk in the boot order priority list." .com Ac QUESTION NO: 42 tua Answer: D lTe A.actualtests. B. BNC D.www. D.

CompTIA 220-701: Practice Exam QUESTION NO: 43 A laptop with an integrated 802.11 b/g card is unable to connect to any wireless networks. The laptop was previously able to connect to wireless networks. Which of the following is MOST likely the cause of this issue? A. The wireless card is disabled in BIOS. B. The wireless card drivers are not installed. C. The wireless hardware switch is turned off. D. The wireless card firmware requires an update. Answer: C

QUESTION NO: 44 Which of the following adapter cards would need to be installed in a computer to allow printing to the LPT1 port? A. USB B. Parallel C. Serial D. SCSI Answer: B

Explanation: A parallel port is a type of interface found on computers (personal and otherwise) for connecting various peripherals. In computing, a parallel port is a parallel communication physical interface. It is also known as a printer port or Centronics port. Port addresses Traditionally IBM PC systems have allocated their first three parallel ports according to the configuration in the table below.

QUESTION NO: 45 A user has purchased a laptop that has no means to charge the battery. Which of the following would the user MOST likely purchase? A. USB cable B. AC adapter C. PCMCIA card D. Replacement battery

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CompTIA 220-701: Practice Exam Answer: B

QUESTION NO: 46 A user has reported that the PC is not printing. Which of the following should the technician do FIRST? A. Replace the user's computer with a new one B. Question the user as to when the problem started to occur C. Clear the print queue of all current jobs D. Reinstall the print drivers on the user's computer Answer: B

QUESTION NO: 47

Answer: D

QUESTION NO: 48

A technician is servicing a customer's color laser printer and notices excess toner in the printer. Which of the following tools would BEST assist the technician in removing the excess toner? A. Damp towel B. Compressed air C. Alcoholwipe D. Computer vacuum Answer: D

QUESTION NO: 49 "Pass Any Exam. Any Time." - www.actualtests.com 16

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A. Hard drive cables are not connected. B. BIOS chips are not seated properly. C. The power supply is not functioning. D. Video card is not seated properly.

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After hardware upgrades have been installed, the technician boots the computer system. No display output is observed but a beeping is heard from the computer. Which of the following is the MOST likely issue?

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CompTIA 220-701: Practice Exam Which of the following can display statistical data regarding CPU usage, memory usage, and NIC activity? A. Hardware Profiles B. Event Viewer C. Device Manager D. Performance Monitor Answer: D

QUESTION NO: 50 Which of the following is a best practice when installing multiple new internal devices and several software programs? A. Update the system BIOS B. Make a backup C. Boot in to Safe Mode D. Remove all external devices Answer: B

QUESTION NO: 51

Answer: D

QUESTION NO: 52 Which of the following memory speeds is found with SDRAM? A. PC3200 B. PC2700 C. DDR3-16000 D. PC100

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A. 128.0.0.0-191.255.255.255 B. 192.0.0.0-223.255.255.255 C. 224.0.0.0-255.255.255.0 D. 1.1.1.1-126.255.255.255

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Which of the following IP ranges is Class A?

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 53 Which of the following is considered to be an effect of static electricity? A. POST error code 501 B. Component failures C. Bad sectors on an HDD D. Poor power regulation Answer: B

QUESTION NO: 54

Answer: D

QUESTION NO: 55

A. Remove all unneeded peripherals B. Check the LCD cutoff switch C. Verify backlight functionality D. Swap the AC adapter Answer: D

QUESTION NO: 56 Which of the following devices is MOST likely used for data backups and stored off site?

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Which of the following should the technician verify FIRST if the customer reports that a laptop battery is not charging?

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A. 133MHz B. 166MHz C. 266MHz D. 333MHz

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Which of the following is the system bus speed of a PC2700 memory?

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CompTIA 220-701: Practice Exam A. Tape drive B. Flash drive C. CD-RW D. Blu-Ray Answer: A

QUESTION NO: 57 Which of the following is used to display real-time disk operation information in Windows 2000 Professional? A. Task Manager B. Disk Part C. Disk Management D. Performance Monitor Answer: D

QUESTION NO: 58

Answer: D

QUESTION NO: 59 Which of the following wireless security options offer the HIGHEST level of wireless network protection? A. Port blocking B. WPA C. MAC filtering D. WPA2

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A. Fiber B. CAT3 C. Coaxial D. CAT5

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Which of the following cables has a MAXIMUM recommended cable length of 100 meters (328 feet)?

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 60 A technician has been asked to provide information on a new solvent being stored in the work area. Which of the following sources should the technician consult? A. Internet B. Manager C. MSDS D. Container Answer: C

QUESTION NO: 61

A customer has asked a technician what the difference is between a slower and faster RPM hard disk drive. Which of the following would be the BEST way to explain this to the customer? A. Create an analogy comparing drive speeds to CPU speeds. B. Simply state the specifications of both hard drives. C. Give the user several technical websites to research. D. Compare the two hard disk speeds using a well-known story.

A user reports that a laptop keyboard needs to be replaced because a certain key does not work. Which of the following is the FIRST option to take? A. Connect an external keyboard to test the issue. B. Test the RAM because the keyboard buffer appears to be the problem. C. Replace the laptop. D. Replace the RAM. Answer: A

QUESTION NO: 63

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QUESTION NO: 62

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Answer: A

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D QUESTION NO: 64 While a technician is working on an employee's computer. Which of the following locations did the technician use to view the port settings? tua QUESTION NO: 65 lTe Answer: D sts .com 21 Ac A technician receives a computer that is having trouble printing to a network printer. Start>Settings>Network Connections B. Start>Settings>Control Panel>Accessibility Options D. Politely inform the user that all questions will be answered later. D. Any Time. the technician checks the port the printer is assigned to and finds it is set to LPT1:. Take a long break to step away to relax and refocus. Upgrade the firmware E." . Which of the following devices are the additional four pins used? "Pass Any Exam. A. Leave the station and call another technician to complete the repair. another user begins asking irrelevant questions. Delete existing programs D.www. Start>Settings>Control Panel>Administrative Tools C. Update the BIOS C. Which of the following is the BEST course of action? A. B.co m .actualtests. A. It is inhibiting progress because the technician cannot concentrate and becomes irritated. Delete personal data Answer: B. which of the following are best practices? (Select TWO). Upgrade the processor B. C. Request the manager to assist in the situation. After checking to make sure the network printer is available. Start>Settings>Printers& Faxes Answer: D QUESTION NO: 66 A technician is installing a motherboard that has a 24-pin connector from the power supply to the motherboard.CompTIA 220-701: Practice Exam When upgrading to a newer version of an OS.

CompTIA 220-701: Practice Exam A. Features C." . Cultural sensitivity C. The processor C.actualtests. Cooling system Answer: B QUESTION NO: 67 Items that may be added to the Sidebar in Windows Vista are known as what? A. Incompatible cabling B.co m 22 .com Ac A. a user is unable to print documents to locally attached printers or network printers. The user was able to print previously. Print spooler is not running tua lTe On a Windows computer. Personal calls B. Any Time. Timeliness D. Extra RAM D. Positive attitude Answer: A "Pass Any Exam.www. Incompatible print driver D. Widgets D. Extra drives B. Applets B. Gadgets Answer: D Answer: D QUESTION NO: 69 Which of the following should a technician avoid when dealing with a customer? A. Which of the following is the MOST likely cause of this issue? sts QUESTION NO: 68 . Printer hardware problem C.

com Ac tua lTe sts .11g D.11b C. Use compressed air and a lint free cloth Answer: D QUESTION NO: 71 Which of the following WLAN protocols is in the 2. Anti-spam software Answer: C QUESTION NO: 73 Which of the following provides a connection for an external keyboard. Use a lint free cloth and glass cleaner B. Anti-virus software D." . 802. 802.4GHz band with a maximum data rate of 11Mbps? A.11n Answer: B QUESTION NO: 72 Which of the following software options would BEST protect against trojans and worms? A. Use a slightly damp cloth and a vacuum D.www. monitor.CompTIA 220-701: Practice Exam QUESTION NO: 70 Which of the following should be done to remove dust from the inside of a computer case? A. mouse. Use a dry paper towel and an anti-static strap C. Anti-adware software C. 802.actualtests. printer. 802. and network when using a laptop? "Pass Any Exam.11a B. Any Time. Anti-spyware software B.co m 23 .

C. D. lTe Which of the following is the MAIN purpose of the Recovery Console in Windows XP? sts .com Ac tua A. Provide a way to access the hard drive in an emergency through the command prompt. Offer different repair options for the user's convenience.0 Answer: D "Pass Any Exam. C. Listen and do not interrupt the customer.0. B. Docking station D." .255. Infrared Answer: C QUESTION NO: 74 A user is explaining an issue that they are having with their workstation. 255. Answer: D QUESTION NO: 75 Answer: D QUESTION NO: 76 Which of the following is an example of a Class D IP address? A.255. Provide proper documentation on the services provided.255 C. D.co m 24 . 127.0.255. Bluetooth B. Restate the issue or question to verify understanding.actualtests.255.0. Provide a way to recover corrupted print jobs through the command prompt. Any Time. 224. Allow the restoration of a previously made image of a desktop through the command prompt.CompTIA 220-701: Practice Exam A.0 B. B.255 D.0. 192. Delete a virus that has infected the hard drive through the command prompt.www. a technician's NEXT course of action should be to: A. After they finish explaining. Network hub C.

The processors are made with a 64nm manufacturing process.CompTIA 220-701: Practice Exam QUESTION NO: 77 Which of the following removable storage devices is MOST likely used to duplicate bootable media? A. AMD Athlon 64 and 64 FX? A.actualtests. C.co m Which of the following describes the process of scheduling multiple processes simultaneously amongst multiple logical processors? . SD card B. Hyper-threading B. Any Time. Answer: C QUESTION NO: 80 Which of the following data security features requires an external device embedded with integrated circuits for authentication purposes? A. D. Stylus "Pass Any Exam. The processors have an additional 64 instruction sets.www. The processors contain 64K new transistors. Dual core processing . The processors provide a 64-bit register." . Quad core processing D. Zip drive C. DVD-RW Answer: D QUESTION NO: 78 Which of the following is the reason why 64 is contained in the processor names. Blu-Ray D. SpeedStep technology C. B.com 25 Ac tua QUESTION NO: 79 lTe Answer: A sts A.

Password Answer: B Explanation: A smart card is a device that includes an embedded integrated circuit that can be either a secure microcontroller or equivalent intelligence with internal memory or a memory chip alone.com Ac tua lTe sts A. Which of the following is the MOST likely reason? A. ISA D. FAT32 B.CompTIA 220-701: Practice Exam B. CDFS . Biometrics D.actualtests. The hard drive needs ATA drivers loaded via the F6 option during install. PCIe C. PCI B. FAT C. "Pass Any Exam. Smart card C.co m Which of the following file systems MUST be used when implementing EFS? 26 . QUESTION NO: 81 Answer: C QUESTION NO: 82 Which of the following expansion ports would provide the BEST performance for a new video card? A. AGP Answer: B QUESTION NO: 83 A technician cannot get the Windows XP installation routine to recognize the SATA hard drive. The card connects to a reader with direct physical contact or with a remote contactless radio frequency interface." . NTFS D.www. Any Time.

co m . Answer: D Explanation: Windows XP install routine does not natively contain SATA drivers in it. The hard drive needs SATA drivers loaded via the F6 option during install. A biometric device D.com 27 Ac A technician has a security device which displays a number that changes overtime. A token device C. which of the following troubleshooting steps should be done? "Pass Any Exam. KVM C. it will ask you if you want to install drivers. otherwise it may try to boot from floppy ). An RFID scanner Answer: B QUESTION NO: 86 A user's hard drive is failing. Any Time.www. C. The hard drive did not have the jumpers configured correctly and needs to be checked. A smart card reader B. PCI Express card B. Of which of the following is this an example of? tua lTe sts . Docking station Answer: D QUESTION NO: 85 A. After you boot to Windows XP CD ( BIOS must be configured to boot from CD-ROM drive.CompTIA 220-701: Practice Exam B." . PCMCIA card D. D. You have to install SATA drivers manually before Win XP is able to recognize your SATA HDD. The hard drive is incompatible with Windows XP and needs replacement. Just at this point press F6 and show the drivers on the floppy. Before the drive is replaced. QUESTION NO: 84 Which of the following expansion devices would allow a user to utilize multiple hardware profiles to control an external display and power option? A.actualtests.

CompTIA 220-701: Practice Exam A. Device Manager B. If you want a quick visual of which items are running or stopped.msc from the Run option on the Start Menu. The Services window will open. The preferred way to make changes to services is to launch services. msinfo32.11g has the potential to support up to: "Pass Any Exam. services. but the information is limited.exe D. Identify user changes to the computer Answer: C QUESTION NO: 87 Which of the following commands would a technician use to launch the Services MMC in Windows Vista? A.msc Answer: D QUESTION NO: 88 Which of the following utilities can an administrator use to manage hardware. MSINF032 D." . Any Time.www. software and network components? A. MSCONFIG Answer: B QUESTION NO: 89 802.exe C. followed by clicking the Services tab. this is fine. MMC C.actualtests. Identify the problem C.co m . services.com 28 Ac tua lTe Explanation: There are two ways to view Services on your computer. Establish a theory of probable cause B. sts . gpedit.exe in the Run box accessed via the Start Menu. Perform a backup D. The first is to use the MS Configuration Utility by typing msconfig.mmc B.

Smart cards C. A detailed description and remedy of a software related problem lTe sts QUESTION NO: 91 . of a non-recoverable nature.co m 29 .www.CompTIA 220-701: Practice Exam A. Passwords D. 54Mbps. Biometrics Answer: A A BSOD in Windows provides which information? Answer: C Explanation: The Blue Screen Of Death (also known as BSoD or bluescreen ). QUESTION NO: 92 Which of the following versions of Microsoft Windows includes Media Center? A. Windows Vista Home "Pass Any Exam. D." . Answer: C QUESTION NO: 90 Which of the following BEST provides intrusion prevention for a LAN from a remote location? A.actualtests. Save information for critical files before system shut down C. B. 50Mbps. C." The term is named after the color of the screen generated by the error. Windows Vista Ultimate B. 11Mbps. Firewall B. Driver updates for new installations B. that causes the system to "crash. known officially as a Stop Error or a bug check is the error screen displayed by the Microsoft Windows family of operating systems upon encountering a critical error. Diagnostic purposes of a critical system error D. 100Mbps.com Ac tua A. Any Time.

C:\Program Files(x86) Answer: D Explanation: 64-bit apps default to C:\Program Files while 32-bit apps default to C:\Program Files (x86). Plug the laptop into a UPS Answer: C "Pass Any Exam. QUESTION NO: 95 A laptop's battery will not charge. Remove all unneeded peripherals B. C:\Users\ D.D QUESTION NO: 94 When looking for 32-bit applications installed on a 64-bit version of Windows Vista. Magnet D. C:\Windows\System32 B. CRT Answer: A.co m . C:\ProgramFiles C. a technician should look in which of the following default locations? A.www. LCD C.CompTIA 220-701: Practice Exam C.com 30 Ac tua lTe sts ." . Any Time. Toggle theFn keys C. Which of the following BEST solves this issue? A. Microwave E. A. Cordless phone B. Windows XP Professional Answer: A QUESTION NO: 93 Which of the following may cause RFI on a wireless network? (Select TWO). Windows XP Home D. Swap the A/C adapter D.actualtests.

actualtests. RIMM B. DDR RAM C. BIOS B. Where can the technician configure this setting? A. SODIMM Answer: D QUESTION NO: 97 Which of the following MOST accurately describes a VPN? A technician needs to configure a workstation for Wake on LAN.com Ac QUESTION NO: 98 tua Answer: B lTe A. Control Panel C." . SDRAM D.co m 31 . sts . A network which has no connection to the Internet and is private by design. C. Windows Power Management Answer: A QUESTION NO: 99 "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 96 A technician needs to upgrade the memory in a laptop. A security encryption feature that encrypts wireless traffic with an access point for communication.www. Any Time. Which of the following memory types would be the correct type? A. B. Internet Explorer Properties D. A security feature that throttles bandwidth and closes ports when possible virus traffic is detected. D. A private tunnel through the Internet to securely communicate with a remote network.

Any Time. Test the essential components of the system during power on.www.DL B. SNMP D. EISA E. Check for the latest motherboard firm ware updates. IEEE 1394 "Pass Any Exam. PCIe B. C. A. CD. Which of the following types of portable media offers the LARGEST storage capacity? A.R D. IP_ip_address E. \\computername\sharename C.com Ac tua lTe QUESTION NO: 101 sts Answer: B . DVD. AGP D.CompTIA 220-701: Practice Exam Which of following motherboard expansion slots supports a HD video card? (Select TWO). D.co m 32 . A.R Answer: A QUESTION NO: 102 Which of the following are valid ports for printing over a network? (Select TWO). USB 001 B." . Load the operating system into memory during power on. CNR Answer: A QUESTION NO: 100 The POST process of a computer is designed to: A. ISA C. DVD. Test the software and hardware drivers before the operating system loads. B. CD.actualtests.RW C.

D Explanation: \\computername\sharename is a net command that manages network print jobs and IP_ip_address is a static IP address that is configured on a network printer so that it can be seen on the network by a computer. C. sts . Help limit electrostatic discharge (ESD) inside the case. This address can be verified from printer's configuration. Answer: B QUESTION NO: 104 A.CompTIA 220-701: Practice Exam Answer: B. Helpprevent moisture buildup in the case. Helplimit radio frequency interference (RFI) inside the case. D. SMTP B. Helpensure proper air flow through the case. HTTPS D. B. if your PC's enclosures are open.actualtests. QUESTION NO: 103 While performing a preventative maintenance check on a personal computer. HTTP C.www. Which of the following BEST describes why the covers for these card slots should be reinstalled? A." . Any Time. The cooling of some components can be reduced or totally eliminated and can cause damage. However.com Ac Which of the following protocols uses port 80? tua lTe Explanation: The chassis of a PC is designed for proper internal airflow across the various components. FTP Answer: B Explanation: The port 80 is associated with HTTP TCP/IP protocol.co m 33 . a technician notices that several unused expansion card slots have open ports. then the cooling of the PC changes dramatically. QUESTION NO: 105 "Pass Any Exam.

CompTIA 220-701: Practice Exam Which of the following allows verification of the port that a printer is currently using? A. T-Connector B. A. Sometimes. New drivers have been released and need to be installed. The printer needs to have a cartridge replaced.actualtests. B." . you need to open the properties of the printer from the Printer's Control Panel QUESTION NO: 106 Users are reporting that print jobs being sent to a shared printer are not printing. QoS for printing is not functioning over the LAN. Print spooler view in the Printers Control Panel D. QUESTION NO: 107 Which of the following connector types is used with twisted pair cable? A. Properties of the port within Device Manager Answer: B Explanation: To find the port that your printer is currently using. C. Sometime if the IP address of the printer is changed you cannot print. A job in error status is at the top of the print queue. D. Any Time. Answer: C.D Explanation: The possible cause of the problem in this case is that either a job in error status is at the top of the print queue or the IP address of the printer has changed. The printers IP address has changed. The printer would not start printing again till that print job is removed from the queue. A technician has verified the printer is online and prints a configuration page from the printer. BNC C. certain print codes in the file that is printing can confuse the print job and the job gets stuck in the print queue. Properties of the printer from the Printers Control Panel C. RJ-45 "Pass Any Exam.www. The print queue window from system tray B. To find this problem you can ping the printer from your computer. Which of the following is the MOST likely cause of the issue? (Select TWO). E.co m 34 .com Ac tua lTe sts .

Start>Run>typecmd>click OK>type ipconfig /flushdns>press enter and ask user to read the results. How would a technician walk the user through checking the IP address and default Gateway on the computer? tua lTe Explanation: For a PCIe or PCI expansion card. 8x E. Start>Run>typecmd>click OK>type ipconfig /all>press enter key and ask user to read the results. C." .CompTIA 220-701: Practice Exam D. You can type the Ipconfig command by "Pass Any Exam. especially Ethernets QUESTION NO: 108 Which of the following bus speeds is used for a PCIe card? (Select TWO). D. 24x Answer: A. The RJ-45 is an eight-wire connector used commonly to connect computers onto a local-area network (LAN). sts . 1x B. Answer: D Explanation: The Ipconfig command is used to find the IP configuration information of a computer.www.actualtests. Start>Run>typeipconfig>click OK and ask user to read the results. 6x D.com 35 Ac A user calls and says they cannot get to the Internet. Start>Run>typecmd>click OK>type ipconfig /release>press enter key and ask user to read the results.D QUESTION NO: 109 A. The Syntax IPCONFIG /all displays full configuration information. Any Time. 3x C. B. 1x and 8x bus speeds can be used. A.co m . LC Answer: C Explanation: With twisted pair cable you can use RJ-45 connector. The UTP ( unshilded twisted pair) cable often is installed using a Registered Jack 45 (RJ-45) connector.

Operating system CD B. A. Provides resolution of host names to IP addresses. D. To perform Automated System restore you need to boot the computer with the OS CD and then as soon as you see the message: "Press F2 to run Automated System Recovery (ASR) .co m 36 .actualtests. dxdiag "Pass Any Exam. ERD disk Answer: A Explanation: To perform an ASR restore in Windows XP . The recovery process will start. QUESTION NO: 112 Which of the following commands verifies connectivity between two hosts? (Select TWO). Any Time. Which of the following is needed to perform an ASR restore in Windows XP? A. Dynamically assigns IP addresses for easy client configuration.com Ac tua lTe sts QUESTION NO: 111 . QUESTION NO: 110 Which of the following BEST describes the function of a DNS server? A. C. press F2.." . Recovery console C. The DNS server strictly functions as an ip address lookup for a given domain name.www. chkntfs B.. B.CompTIA 220-701: Practice Exam clicking Start->Run and then typing cmd to open the command prompt to type the ipconfig command. Answer: B Explanation: The main function of DNS is the mapping of IP addresses to human readable names. Secures network traffic through shared key encryption. Vendor recovery CD D. you need Operating system CD and the recovery floppy disk that you have created." at the bottom of the screen. Provides security for a network through the use of ACLs.

sts . Any Time. ping Answer: C. A recovery partition put there by the manufacturer.E QUESTION NO: 113 A technician notices that there is a second partition on the primary hard drive. Space reserved by the drive manufacturer for firmware. D. Answer: D A. Space set aside by Windows for use by the virtual memory swap file.actualtests. USB port Answer: B Explanation: If a laptop computer has 25 or 9 pin connector with male pins on the back of it then it indicates that the laptop contains a Serial port. IEEE 1394 port D. A potentially dangerous virus has been downloaded onto the system. Which of the following is the MOST likely explanation for this extra partition? A. C. Although the creation is based on slipstreaming technology the exact way each manufacturer achieves it is totally different and unique.CompTIA 220-701: Practice Exam C. This partition is not assigned a drive letter and is not accessible from Windows. Parallel port B.co m . ipconfig E. They are used for the RS-232 (serial) ports QUESTION NO: 115 "Pass Any Exam. tracert D.www. B. Serial port C.com 37 Ac Which of the following describes the 25 or 9 pin connector with male pins on the back of a laptop computer? tua QUESTION NO: 114 lTe Explanation: The second partition is the recovery partition put by the manufacturer and how it is achieved is proprietary." .

CompTIA 220-701: Practice Exam A technician needs to assign a default subnet mask for a class B network to a network device that was just installed. Which of the following would the technician use? A. 224.0.0.1 B. 255.0.0.0 C. 255.255.0.0 D. 255.255.255.0 Answer: C Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255.255.0.0.

Answer: A

QUESTION NO: 117

A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user is very worried they will not be able to complete a research paper they've been working on which is due by the end of the day. Which of the following is an appropriate response to the users concerns? A. A Trojan may have infected the OS or worked its way into the MBR. What did you download recently that caused the problem? B. I understand your concern, and will try to have your computer working again as quickly as possible so that you can finish your report. C. If the paper was so important to you, you should have created a backup copy so you could finish it on another computer.

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Explanation: The Impact printer or dot matrix is the only printers that allow you to print multipart forms because they can handle the thickness of these documents and print through all the layers.

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A. Impact printer B. Thermal printer C. Inkjet printer D. Laser printer

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Which of the following printers would be the BEST choice for printing on multi-part forms?

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QUESTION NO: 116

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CompTIA 220-701: Practice Exam D. I do not understand why you are upset. I am sure your professor will understand and you will be able to turn in the paper tomorrow. Answer: B Explanation: The appropriate response for the customer in this situation will be to comfort user by telling him that you understand his concern, and will try to solve his problem as soon as possible so that he can finish and submit his research papers. Blaming him or giving him an unpractical suggestion will make the user think that you don't understand the urgency of his work and therefore not taking his problem seriously.

QUESTION NO: 118

Answer: A,B,F

QUESTION NO: 119 Which of the following is an advantage of upgrading to a 64-bit version of Windows? A. A greater number of dynamic disks or disks larger than 1 TB can be supported. B. Multiple applications running in 16-bit compatibility mode are supported. C. More than 4GB of RAM, in some cases up to 128GB of RAM can be supported. D. A new anti-virus protection scheme called Data Execution Prevention is supported. Answer: C

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Explanation: The hot pluggable hardware that you can purchase for computer is eSATA , Express Card/54, and USB. External Serial Advanced Technology Attachment or eSATA is an external interface for SATA hard drive, Express Card/54, and USB is designed to allow users to install and remove modules at any time, without having to switch off their systems.

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A. eSATA B. Express Card/54 C. PS/2 peripherals D. MIDI devices E. NIC F. USB

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CompTIA 220-701: Practice Exam Explanation: The advantage of upgrading your 32 bit Windows to a 64-bit version of Windows is that They supports more than 4GB of RAM and in some cases supports up to 128GB of RAM.

QUESTION NO: 120 A technician is replacing fifteen 21 CRTs with 19 LCDs. The storage room is on the other side of the building. Which of the following safety measures should the technician take? A. Wear a back brace when lifting and carrying the CRTs to the storage room. B. Wear anti-static wrist straps to prevent ESD in the new monitors. C. Recycle the monitors after removing the capacitors for use in other monitors. D. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them.

QUESTION NO: 121

A technician is installing Windows XP on a system that has a SATA HDD. Which of the following will the technician MOST likely have to do to start the installation? A. Press the F8 Key B. Press the F3 Key C. Press the F2 Key D. Press the F6 Key Answer: D Explanation: To install Windows XP on a computer that uses a SATA hard drive, you may need to Press the F6 Key because a new SATA hard drive needs SATA drivers disc during the Windows Setup process. During the installation, a blue screen with a message at the bottom appears and prompts you to press F6 if you need to install a third party SCSI or RAID driver. Pressing F6 will ensure that you don't miss the SATA driver prompt screen when it has finished loading all the drivers.

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Explanation: To shift fifteen CRTs to the other side of the building and get new LCDs from there, you should request for the help of several technicians for lifting the CRT monitors and use a cart for transporting them. While moving computer equipment from one place to another, make sure that you use carts for heavy objects and the path that you are using for taking these object is free of safety hazards otherwise you may fall and hurt yourself.

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Answer: D

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CompTIA 220-701: Practice Exam QUESTION NO: 122 After installing a new SATA hard drive the technician notices the drive is hot to the touch and is giving off a slight odor. Which of the following should the technician do? A. Install a larger fan near the hard drive to cool the system. B. Clean the drive with compressed air and continue to use it. C. Remove and replace the drive. D. Apply more thermal compound and reseat the drive. Answer: C Explanation: The above scenario indicates that the hard drive being replaced is corrupt and damaged. Therefore, the drive must be removed and replaced again.

Answer: B

QUESTION NO: 124 Which of the following interfaces are typically supported on the input side of a KVM switch? A. PS/2, VGA, USB B. DB25, DB9, PS/2 C. PS/2, DB9, USB D. PS/2, DB25, VGA Answer: A "Pass Any Exam. Any Time." - www.actualtests.com 41

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Explanation: To set up a new operating system on your computer using the CD-ROM, you need to first create a partition and then format the partition to prepare it to be used by the OS and then install the operating system. The device driver installation is the part of the OS installation.

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A. Format a partition, install device drivers, and install the operating system. B. Create a partition, format the partition, and install the operating system. C. Install the operating system, create a partition, and install device drivers. D. Install the operating system, install device drivers, and create a partition.

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Which of the following BEST describes the initial process of setting up a new operating system from a CD.ROM?

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QUESTION NO: 123

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CompTIA 220-701: Practice Exam Explanation: The interfaces that are usually available to you on the input side of the KVM switch include PS/2, VGA, and USB.

QUESTION NO: 125 While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action? A. Ask the customer permission to put them on hold and listen politely to the co-workers stories. B. Put the customer on hold just for a few minutes and join the conversation. C. Forward the customer to another technician and join the conversation. D. Ask the customer permission to put them on hold and politely ask the co-worker to talk later.

QUESTION NO: 126

Answer: D Explanation: The maximum FAT32 volume size recognized by Windows 2000 and XP is 2TB or Up to 2048GB. Although Windows XP lets you format only up to 32GB but can read larger volumes.

QUESTION NO: 127 The BEST information to document when changing the refresh rate on the display is to include:

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A. Up to 16GB B. Up to 32GB C. Up to 1024GB D. Up to 2048GB

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Which of the following is the maximum FAT32 volume size Windows 2000 and XP will recognize?

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Explanation: In such a scenario it is important that you politely ask the co-worker to talk later after taking customer's permission to put him on hold. This is because the customers are very important for a company and putting them on hold for a long time or forwarding their call to another technician would annoy the customer.

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Answer: D

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CompTIA 220-701: Practice Exam A. the previous refresh rate and the new refresh rate applied. B. the method that was used to access the display properties to change the refresh rate. C. all the refresh rates that were tested. D. the color resolution the user requested as well as the refresh rate. Answer: A Explanation: The information that should be documented when you change the refresh rate of your monitor is the old and the new refresh rate. Both the monitor and adapter have different refresh rates but they must agree on the refresh rate you select. If either device does not support a particular refresh rate, such a rate cannot be used therefore the refresh rate that was supported earlier and the new refresh rate is good information to be documented.

QUESTION NO: 128

Which of the following features is only available with the Windows XP Professional version as compared to the Windows XP Home version? A. Simple File Sharing B. Basic Disk Partitions C. Remote Desktop D. Joining a domain Answer: D

Explanation: The feature that is not available in Windows XP Home version but available in Windows XP Professional version is joining a domain.

QUESTION NO: 129

A technician receives a boot error message OS not found. Which of the following should the technician check? A. The boot order in the BIOS B. If Plug and Play is enabled C. If the computer is in Safe Mode D. If the BIOS is current Answer: A

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www.CompTIA 220-701: Practice Exam Explanation: First check the boot order. Having arrived onsite. B. Print a test page. Printing a test page using the printer's self-test will not lead you anywhere because it can only tell that the printer is printing fine. Replace the fuser. which you already know. QUESTION NO: 130 A customer reports that the laser printer produces poor quality printouts. C. Control Panel> Accessibility Options> General "Pass Any Exam. B.com 44 Ac tua lTe Explanation: If a printer is not working for a particular user then the first thing that you should try is to print a test page from the computer which is unable to use the printer. C. Which of the following is the correct path to change the language settings? A.actualtests. You should always use the test page feature from the printer properties." . sts . The airflow is blocked. QUESTION NO: 131 Which of the following may cause a customer to experience excessive heat in a laptop? A. Which of the following should the technician do NEXT? A. The processor is improperly seated due to bent pins. Excessive internal display brightness is set.co m Answer: D . not from an application. D. Answer: C QUESTION NO: 132 A technician converts several existing Windows XP Professional laptops from English to the German language. Change the paper. Clean the toner cartridge. D. the technician has a discussion with the customer and reviews some examples of their print jobs. Any Time. to test printing. Insufficient memory for the OS. If that does not work then you may need to delete and reinstall the printer.

B.11b D.actualtests. Which of the following would be MOST likely to fix the problem? "Pass Any Exam. Cycle theprinters power.com Ac tua QUESTION NO: 134 lTe Explanation: You need to use 802. Any Time.www. 802. Answer: C QUESTION NO: 135 A user reports that the desktop appears smaller than usual and there is a large black border around the desktop on the monitor.11g standard if you want to use a standard that can support communication up to 54Mbps. D.11q Answer: A Which of the following would be the LAST step to take when installing a printer? A. Control Panel> Regional and Language Options> Regional Options C." .co m 45 . Reboot the computer. 802. Print a test page. 802. and Bluetooth supports communication up to 3Mbps. Perform a self-test page.11x C. Control Panel> Regional and Language Options> Regional Options> Customize D. 802.11 standards. Control Panel> Regional and Language Options> Languages> Details Answer: B QUESTION NO: 133 A technician has added a wireless network interface card (NIC) to a laptop. sts . 802. C. 802.CompTIA 220-701: Practice Exam B. the technician successfully tests for speeds of up to 54 Mbps. When connecting the laptop to a wireless network.11g B.11b supports communication only up to 11Mbps. Which of the following standards of wireless card did the technician install? A.11x refers to the family of 802.

CompTIA 220-701: Practice Exam A. Have the userdemagnetize and restart the monitor. B. Configure the Display Settings on the monitor. C. Change to a lower resolution. D. Configure the Display Settings in Device Manager. Answer: B

QUESTION NO: 136 Which of the following is the recommended maximum length of a parallel ATA cable? A. 16 inches (40cm) B. 22 inches (55cm) C. 24 inches (60cm) D. 18 inches (45cm) Answer: D

Answer: A,B,C

QUESTION NO: 138 A user has a network laser printer that is printing constantly. The user has tried power cycling the printer. Which of the following should the technician recommend that the user do FIRST? A. Restart the spooler service. B. Reboot the computer. C. Access the print queue and pause all print jobs. D. Purchase a new USB cable. "Pass Any Exam. Any Time." - www.actualtests.com 46

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A. Set printing defaults. B. Specify a separator page. C. Spoolprint jobs and start print jobs immediately. D. Print a test page. E. Pause printing F. Delete ports.

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Which of the following are features of the Advanced Tab under Printer Properties? (Select THREE).

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QUESTION NO: 137

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CompTIA 220-701: Practice Exam Answer: C

QUESTION NO: 139 Which of the following should be configured on a shared Windows XP Professional system to ensure that each user's data is secure? (Select TWO). A. Disable the Switching Users setting within the Change the way users log on or off in the Control Panel User Account applet. B. Use the File Encryption settings in the Advanced Settings of Properties for the respective user's data folder. C. Add multiple users in the Control Panel User Account applet. D. Use NTFS security to secure the data files. E. Use the Security Center Control Panel Applet to secure resources on the shared system. Answer: C,D

QUESTION NO: 140

Which of the following is a cost effective technology that can be implemented on desktops and laptops to meet security considerations and reduce internal password reset costs? A. Hand recognition software B. Smart card reader C. Biometric fingerprint reader D. Portable face recognition reader Answer: C

QUESTION NO: 141 A frustrated customer reports that a problem which was supposedly repaired is occurring again. The customer does not appreciate any efforts to assist with this problem and grows angrier with each attempt at resolution. Which of the following would be an appropriate method for dealing with this situation? A. Allow the customer to continue uninterrupted and remain silent until a response is requested. B. Inform the customer that the technician is only trying to help. C. Agree with the customer that other technicians are not resolving issues completely and assure the customer that the problem will be resolved. D. State that the technician will need to speak with a supervisor about this problem and then put the customer on hold. "Pass Any Exam. Any Time." - www.actualtests.com 47

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CompTIA 220-701: Practice Exam Answer: A

QUESTION NO: 142 Which of the following types of printers uses an electrostatic charge to create an image of the page onto a charged photoreceptor? A. Laser B. Thermal C. Impact D. Ink dispersion Answer: A

QUESTION NO: 143

A technician is working on a workstation that shuts down after extended periods of operation. Which of the following should be checked FIRST? A. Vents for blockage B. Hyperthreading settings C. Ribbon cable seating D. CPU seating Answer: A

Which of the following can be upgraded on a laser printer? (Select TWO). A. Pickup roller assembly B. Fuser assembly C. Hard drive D. RAM E. Corona wire Answer: C,D

QUESTION NO: 145

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QUESTION NO: 144

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CompTIA 220-701: Practice Exam A motherboard has a Socket A CPU connector. Which of the following types of CPU can be used with this motherboard? A. Itanium B. Athlon C. Pentium III D. Xeon Answer: B

QUESTION NO: 146 Which of the following paths can be used to upgrade the drivers for a network interface card (NIC)? A. My Computer > Properties > Hardware tab > Windows Update B. Control Panel > Network Connections > Tools > Drivers C. Device Manager > Network adapters > Properties > Driver tab D. My Network Places > Tools > Drivers > Update Driver Answer: C

QUESTION NO: 147

Answer: C

QUESTION NO: 148 Which of the following components are included in a typical laser printer maintenance kit? (Select THREE). A. Image drum B. Paper pickup rollers C. Fuser

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A. Remove unneeded fans. B. Install a liquid cooling solution. C. Install round IDE cabling. D. Replace the side panels with mesh wires.

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Which of the following would be the BEST way to improve airflow inside a computer?

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CompTIA 220-701: Practice Exam D. Duplexer E. Toner F. Transfer roller Answer: B,C,F

QUESTION NO: 149 Which of the following are printing protocols that can be used for printing over a network? (Select TWO). A. HTTP B. RAW C. LPR D. FTP E. USB Answer: B,C

QUESTION NO: 150

Answer: A,D

QUESTION NO: 151 A technician installs a program that requires a security dongle but the program will not work. Which of the following is MOST likely the cause? A. The software is not supported by the operating system. B. The hardware dongle was not installed. C. The software was installed incorrectly. D. The operating system does not support security dongles. "Pass Any Exam. Any Time." - www.actualtests.com 50

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A. thereare not enough fans. B. the case is too small. C. the processor is too fast. D. one or more fans are inoperable. E. the memory is defective.

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A computer is overheating but the fans are not obstructed and there is no dust on the components or heatsinks. The MOST likely cause of the overheating is that: (Select TWO).

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CompTIA 220-701: Practice Exam Answer: B

QUESTION NO: 152 After a user ran a registry cleaning program, the computer running Windows XP will not boot. Which of the following should a technician recommend FIRST? A. Connect the drive as a slave to another computer and use REGEDIT to correct the issue. B. Run System Restore to get to a previous working condition. C. Use the boot disk and run SCANREG /RESTORE. D. Boot using Last Known Good Configuration. Answer: D

QUESTION NO: 153

Which of the following printers use a carbon film or inked ribbon to print? A. Laser B. Ink jet C. Impact D. Thermal Answer: C

QUESTION NO: 154

Which of the following could be defined as "determining the underlying reason that a problem occurs in order to prevent similar problems in the future"? A. Efficiency tracking. B. Issue prevention. C. Rootcause analysis. D. Problem analysis. Answer: C

QUESTION NO: 155 When configuring biometric devices, which of the following would be the MOST dangerous type of error? "Pass Any Exam. Any Time." - www.actualtests.com 51

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C. Upgrade to Windows 98SE then to Windows XP Home. Remove the driver from Device Manager.0 SP1 then Windows XP Home. D. B. Remove hardware in Control Panel. Stop the device. False positive Answer: D QUESTION NO: 156 A user wants to upgrade to Windows XP Home from Windows 95. Defragment the hard drive weekly. Clean out the dirt with a damp rag. True positive D.C QUESTION NO: 157 To lengthen the life of computer hardware.CompTIA 220-701: Practice Exam A. "Pass Any Exam.actualtests. then to Windows 98SE then Windows XP Home. False negative B. A.co m 52 . D. E. B. Answer: A. C. Upgrade to Windows NT4. Turn off the laptop. and then remove from laptop." .www.com Ac tua lTe sts . Upgrade to Windows XP Home directly from Windows 95. Degauss the display and drives. Clean out the dust with compressed air. Upgrade to Windows 95 OSR2. and then turn off the device. Answer: B QUESTION NO: 158 Which of the following is the BEST way to remove a USB device on a laptop computer? A. Perform a clean installation of Windows XP Home. D. C. True negative C. Which of the following describe the potential upgrade paths? (Select TWO). Any Time. it is BEST to perform which of the following actions on a routine basis? A. B.

Any Time.co When trying to print.actualtests. HKEY_CURRENT_CONFIG D. B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 159 Which of the following registry keys store data about all accounts on the machine? A." . sts . but is unable to successfully install the drivers. The printer does not recognize the font type.www. D. a balloon in the system tray indicates a print job has failed to print. D. The computer needs to upload the print job.com Ac tua lTe A. C. Answer: C QUESTION NO: 162 "Pass Any Exam. C. The modem is not functioning properly. HKEY_ CURRENT_USER B. Printer firmware needs to be updated. The technician has the correct. Which of the following would be the MOST likely cause of the problem? A. Which of the following is the MOST likely cause? m 53 . The paper needs to be replenished. The account does not have permission to install drivers. The high encryption package is not installed. HKEY_LOCAL MACHINE Answer: B QUESTION NO: 160 Answer: B QUESTION NO: 161 A user has asked for a technician to update the device drivers for their modem on a Windows XP system. updated drivers. HKEY_USERS C. B. The modem is not recognized in Device Manager.

Duct tape D. Mercury C.EXE tua Which of the following command lines should a technician use to uninstall the Windows XP Service Pack 2? lTe QUESTION NO: 164 sts . Electromagnetic Interference (EMI) B. Which of the following should be used to repair the wire? A. a technician finds a wire with insulation damage from rubbing up against a cooling fan. PC card adapters B.actualtests.com Ac A.EXE B." . Lithium D. TASKMAN. which of the following should be removed to avoid damage during transit? A. DVD.co m 54 . Wire nut Answer: A Answer: C QUESTION NO: 165 Before shipping a laptop. PROGMAN. High vacuum Answer: B QUESTION NO: 163 While working inside of a desktop computer. LCD C.ROM drive "Pass Any Exam. Any Time.EXE C.EXE D.www. CONVERT. SPUNINST. Electrical tape B.CompTIA 220-701: Practice Exam Which of the following is a hazard associated with improper disposal of a CRT? A. Masking tape C.

Backlight Answer: A QUESTION NO: 166 Which of the following would a technician go to setup a password that would be required prior to booting into the operating system? A.co m Answer: C 55 . Install ceiling fans in the room. POST C. Which of the following should the technician take under consideration? A. D. Periodically clean the vents using a small vacuum cleaner." . Directly spray the vents with compressed air. Which of the following is the BEST preventive maintenance procedure that the technician should perform? . LDAP B. User Accounts QUESTION NO: 167 Answer: D QUESTION NO: 168 A technician is planning to open and work on a CRT monitor.actualtests.CompTIA 220-701: Practice Exam D. BIOS D. B.com Ac tua A. Radio frequency interference D. Electromagnetic interference B. High voltage discharge C. Uninterruptible Power Supply (UPS) Answer: B "Pass Any Exam. C. lTe sts A technician determines that a laptop is not properly cooling due to excessive dust in the vents. Any Time.www. Use a moist rag to clean the vents monthly.

run diagnostic tests." . Satellite Answer: D QUESTION NO: 172 Which of the following has the HIGHEST cost of implementation in a small office home office (SOHO) environment? "Pass Any Exam. B. Electrical safety with the extra network cables C. Cable management to avoid trip hazards B. Ask close-ended questions so that the customer does not get overwhelmed with industry jargon. DSL C. Which of the following can the technician do to better understand the customers issue? 56 .CompTIA 220-701: Practice Exam QUESTION NO: 169 A technician is setting up a lab with fourteen wired PCs and one switch in a physical star network configuration. Which of the following should the technician keep in mind when setting up the lab? A.co m A customer brings a PC for a technician to repair. Location of the PCs with respect to each other D. Any Time. C.www. Number of fans located in the room so system does not overheat Answer: A QUESTION NO: 170 Answer: B QUESTION NO: 171 Which of the following usually has the HIGHEST latency? A.actualtests. D. Get the customer contact information. Fiber B. Cable D.com Ac tua lTe A. Ask open-ended questions to gather the symptoms. sts . Begin running diagnostic software and confirm findings with another technician. and then confirm the findings with the customer.

Answer: D "Pass Any Exam. which of the following is broadcasted by default and should be disabled? A.co m 57 . Converts AC power to DC power that a computer can use to operate and charge its battery. To allow alternating current to be used instead of direct current D. DSL B. B. Fiber Answer: D QUESTION NO: 173 When setting up a WAP. Broadband C. To change the voltage coming from the wall C. To change the output voltage to meet the needs of the motherboard Answer: A QUESTION NO: 175 The power brick or external power supply serves which of the following functions for a portable computer? A.actualtests. WPA B. Allows for a portable computer to be easily moved without being plugged into an outlet. C. Filters incoming voltage spikes and surges. Changes DC power to AC power to charge the battery and enhances portability.CompTIA 220-701: Practice Exam A. Any Time. To allow the power supply to operate at different voltages B. RADIUS Answer: C Which of the following is the purpose of the voltage selector switch? A." .com Ac tua lTe sts QUESTION NO: 174 . SSID D.www. WEP C. Satellite D. D.

DIMM C. RIMM Answer: B Explanation: Pentium 4 / Celeron D processors in LGA775 package processors support DIMM SDRAM Answer: A QUESTION NO: 178 Which of the following printer types shoots the ink onto the paper? A. Dot Matrix C. Laser D. SIMM D. DDR3 D. Impact B.actualtests. SODIMM B.CompTIA 220-701: Practice Exam QUESTION NO: 176 Which of the following memory modules has 168 pins? A.com 58 Ac tua lTe sts A.co Which of the following has the speed of PC2700? m QUESTION NO: 177 . DDR2 . Any Time. Inkjet Answer: D QUESTION NO: 179 Which of the following printer types stamps the ink onto the paper? A. Thermal B.www. SDRAM C. DDR B." . Laser "Pass Any Exam.

Inkjet C.com 59 Ac Explanation: A Virtual Private Network (VPN) shows all computers on the local network even if they are physically located at a remote location. Impact Answer: D QUESTION NO: 180 Which of the following printers requires special paper to be used for printing? A.co m Answer: A . PCMCIA D. Any Time. Color Laser D.CompTIA 220-701: Practice Exam C." . Inkjet D. VPN C. tua lTe A. ISA B.www. FTP D. HTTP B.actualtests. Laser QUESTION NO: 181 Answer: B QUESTION NO: 182 Which of the following expansion slots would be needed in a laptop for a technician to install a cellular modem card? A. Thermal B. WAN sts Which of the following allows a secure connection between two points? . AGP 4X C. PCIe X16 Answer: C "Pass Any Exam.

Reformat the hard drive to a clean state using the format command.www. Replace the video card inside the laptop. Remove the memory and destroy it.com Ac A technician is examining a laptop that is booting up but not showing the laptop display. Run a large magnet over the top of the hard drive several times. CompTIA558475 C. SR1234ct B. Answer: C QUESTION NO: 186 Which of the following I/O ports has the SLOWEST transfer rate? "Pass Any Exam. Any Time. ct23&P#h~ Answer: D A. When the technician plugs in an external monitor the display shows on the monitor but still not on the laptop display. rw2%HN D. Which of the following should the technician do FIRST to resolve this issue? tua QUESTION NO: 185 lTe sts ." . Make sure the laptop display is enabled. C.CompTIA 220-701: Practice Exam QUESTION NO: 183 Which of the following will BEST ensure data is removed before recycling a PC? A. B.actualtests. B. D.co m 60 . C. Make sure the OS has the latest video drivers installed. Replace the LCD inverter. Remove the hard drive and destroy it. D. Answer: C QUESTION NO: 184 Which of the following would be the MOST secure password? A.

DDR333 C. SATA D.co m 61 .actualtests. 1Gb/s Answer: A "Pass Any Exam. IEEE 1394 D. PC2700 Answer: C QUESTION NO: 189 Which of the following would be the maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC? A.0 C. PC2100 B. Serial Answer: D Which of the following memory modules has the HIGHEST transfer rate? A. IEEE 1394 B.1 C." . USB 1.1/2. DDR400 D.com Ac tua lTe sts QUESTION NO: 188 .0 Answer: B QUESTION NO: 187 Which of the following technologies can support the longest cable length between devices? A. USB 1.CompTIA 220-701: Practice Exam A. 100Mb/s B. Any Time. 10000Mb/s D. S/PDIF B. 1000Mb/s C. USB 2.www.

C.CompTIA 220-701: Practice Exam QUESTION NO: 190 A technician can find the Administrative Tools folder in which of the following locations after the initial installation of Windows XP? A. Answer: B QUESTION NO: 193 Which of the following BEST describes virtual memory? A. C. Provides use ofPCIe X16 expansion slots. Provides access to larger hard drive partitions. B. Data written to a disk located in a paging file that would not fit into the systems RAM. Program Files B. . Any Time. Control Panel C. The maximum amount of memory a given system can potentially have. Set the refresh rate to the lowest the monitor can display.actualtests. Calibrate the monitor. Provides addressing of memory beyond 4GB. Set the resolution to the highest the monitor can display. Provides use of more powerful video graphics accelerators.co m Which of the following advantages does a 64-bit processor have over a 32-bit processor? . D. Degauss the monitor.com 62 Ac tua lTe sts A. B. D." . My Computer Answer: B QUESTION NO: 191 Answer: C QUESTION NO: 192 Which of the following should be done after installing a touch screen monitor to ensure that the display functions optimally? A.www. Flash memory used to hold temporary files before deletion. C. B. Start Menu D. "Pass Any Exam.

D. Larger capacity than traditional magnetic drives C. Built-in encryption standards B.www. send broadcast packets over the LAN to all computers simultaneously. Answer: B QUESTION NO: 194 Wake on LAN describes the PCs ability to: A. D.co m Answer: D 63 . send packets to other network devices on the LAN instructing then to enter a low power state (e. C.actualtests. Identify the problem. actions. QUESTION NO: 195 Answer: C QUESTION NO: 196 Which of the following is the FIRST step when troubleshooting an issue? A. Document findings. and outcomes. resume from a low power state when it receives a network packet telling it to do so. B. Higher data integrity sts Which of the following is a characteristic of solid state drives? . Any Time. Answer: D QUESTION NO: 197 "Pass Any Exam.CompTIA 220-701: Practice Exam D. C. Establish a theory of probable cause.com Ac tua lTe A. Hibernate. A portion of physical RAM that is mirrored to the hard drive for redundancy. B.g. Lack of drive heads and platters D." . Verify full system functionality. Off). collect all packets that are sent to any device on the LAN.

co m 64 .com Ac tua lTe sts . Has the monitor been replaced recently? E. C. D. A. Which of the following RAID levels should be implemented? A.actualtests. Any Time. B.CompTIA 220-701: Practice Exam A user states that a program is missing from the computer and it had just been used yesterday. Which of the following questions should a technician ask to help determine what occurred? A." . Was any hardware installed since it last worked? C. Were there any new software updates done? Answer: B. Are you sure you ran a find on the system and the program is just not misfiled? D. Did you check the Recycle Bin to see if the shortcut was accidentally deleted? C. Set up a local print queue.E QUESTION NO: 199 Two users want to print to a USB printer connected locally. Share out the printer from the attached computer. Are you sure the power button is not stuck? B. Are you sure you were using that program? Answer: B QUESTION NO: 198 A user states a computer will not completely boot. Answer: B QUESTION NO: 200 A technician wants to install a RAID array that has two hard drives and the best performance. Purchase an external Ethernet print card. Which of the following questions might a technician ask to try and determine the cause? (Select TWO).www. RAID 0 "Pass Any Exam. it just keeps rebooting. Is the power cable on the monitor loose? D. Which of the following is the quickest way to accomplish this? A. Move the computer and attach to the printer. Was there a power outage since yesterday? B.

Allows the operating system to be rolled back to a previous point in time D. Allows the operating system to assigns dates so that user data files are backed up C.actualtests. RAID 4 D.C QUESTION NO: 203 Which of the following definitions below BEST describes System Restore? A. E. Elevate the call to a higher level of support. Identify the user and associated problem.CompTIA 220-701: Practice Exam B.co m 65 . Answer: D A technician uses a call logging process in order to: (Select TWO). D. D. Allows all data on the hard drive to be rolled back to a previous point in time Answer: C "Pass Any Exam. compose a record which allows user authentication." . B. A. track the process of the incident. Allows the operating system to be backed up with immunity to virus activity B. and serial number. B.www. C. which of the following should the technician do FIRST? A. model. help maintain a balanced workload for the help desk technicians. Any Time. Identify the hardware make. select the appropriate priority level for the issue. Assign an appropriate priority for the issue. C. RAID 6 Answer: A QUESTION NO: 201 When a technician receives a call for assistance from a customer. RAID 1 C.com Ac tua lTe sts QUESTION NO: 202 . identify common issues among multiple users. Answer: B.

"Pass Any Exam. A. The hard drive light is constantly on. A. Increase system security B. Utilize less memory C. Use thecheckdisk utility. Use the defragment utility. DVD. Increased network speed E.com Ac tua lTe sts A.RW+ B.C Answer: C QUESTION NO: 206 Which of the following are benefits from an active cooling system? (Select TWO). Longer chip life Answer: C. Use the drive compression utility. Userestore point to roll back the computer to a previous date. Answer: A. Empty the recycle bin and deleted email items.E QUESTION NO: 207 Which of the following display connections are the MOST commonly used to connect an LCD monitor to a desktop? (Select TWO). Which of the following can be performed on the hard drive to improve performance? (Select TWO). Blu-Ray D." . B. Any Time. Increased performance D. E.CompTIA 220-701: Practice Exam QUESTION NO: 204 A user reports that a computer is running very slow and also states that the machine has been rebooted several times with the same result.www.actualtests.RW C. Dual-sided DVD . C.co Which of the following media types has the largest capacity? m QUESTION NO: 205 66 . DVD. D.

Encrypted passwords C. QUESTION NO: 209 A. D. CGA D. Run the program as a local administrator. Inform the customer that others are waiting. Check the Hardware Compatibility List to see if the program is not compatible with the OS. Any Time.actualtests. C." . Logical token B.CompTIA 220-701: Practice Exam A. Check for any updates to the program. Answer: A QUESTION NO: 210 Which of the following methods is commonly used for Biometric authentication? (Select TWO). Ask the customer to check daily to see when it is completed. S-Video Answer: B. DVI C. The technician will get back to them as soon as possible. D. RFID smartcards "Pass Any Exam. B. Give the customer an estimated time for repair based on the technicians assessment. Add an exception to the firewall for the program.co m . USB B. C. Which of the following is the BEST response for the technician to give? A. VGA E. Ask the customer when they would like to have the work completed. B. and asks when it will be done. A. Which of the following solutions will MOST likely to resolve the issue with the program? lTe sts Answer: A .www.D QUESTION NO: 208 A customer brings a PC in for repair.com 67 Ac tua A user is running a program that is not successfully connecting to the network after upgrading the wireless network router. The user states that they do have Internet connectivity.

Ensures all users physically login to the wired network B. B. Prevents users from seeing the wireless network Answer: D QUESTION NO: 212 Which of the following cable types is LEAST affected by electromagnetic interference (EMI)? A. Which of the following would be the FIRST step in resolving this issue? A. Contact the vendor for an RMA. Disable the device in Device Manager. Encrypts data traveling across the wireless network D.CompTIA 220-701: Practice Exam D. Download and install updated drivers for the device. C.co m 68 . a user is reporting system crashes and performance loss.com Ac tua lTe sts . Any Time. Answer: C "Pass Any Exam. Plenum D." . D. UTP C. Retinal scan Answer: D. Try installing the device to a different port or slot.E QUESTION NO: 211 Disabling the SSID from broadcasting on a wireless access point (WAP) provides which of the following benefits? A. Coaxial B.www. Ensures that only certain devices can access the network C. Fingerprint reader E. Fiber Answer: D QUESTION NO: 213 After installing a new piece of hardware with the hardware CD.actualtests.

CompTIA 220-701: Practice Exam QUESTION NO: 214 A user has recently installed a new graphics driver. DVD. Safe mode B. the user would like the laptop to automatically switch to the wireless connection.www. Serial Cable B. and after restarting their PC the display is no longer appearing.com Ac tua lTe sts .E QUESTION NO: 216 A laptop with a docking station is normally wired into a local network.ROM C. Boot to the recovery console C. CD. Roaming profile Answer: B QUESTION NO: 217 "Pass Any Exam. when locally connected. USB drive D. Driver signing B. Hardware profile C. can be used as a boot device to install a new installation of Windows Vista? (Select TWO). A.ROM Answer: C. Floppy drive E. Which of the following Windows features BEST accomplishes this? A. Any Time.co m 69 . Boot with repair disk Answer: A QUESTION NO: 215 Which of the following. Which of the following boot options would be MOST effective in troubleshooting this issue? A. Safe mode with command prompt D." . Wireless Zero Configuration D. When the laptop is removed from the docking station.actualtests.

Install the Microsoft Malicious Software removal tool. Contains numbers and letters E. B. Machine Debug Manager D. Disable the antivirus logging in the Event Viewer. C. A.com Ac tua After successfully installing a free antivirus solution.www. Contains special characters Answer: D. Answer: B QUESTION NO: 220 Which of the following can be used to configure a Windows installation for imaging multiple computers? A.CompTIA 220-701: Practice Exam Which of the following Windows features should be disabled to ensure that malware and viruses are completely removed during the disinfection process? A.actualtests. Windows reports that no antivirus software is currently protecting the system.co m 70 . sysprep "Pass Any Exam. Contains AES encryption D. D. Security Center B. Which of the following solutions would resolve this issue? lTe sts .E QUESTION NO: 219 A. Obscure word in a dictionary B. Contained in a text file C. Update the Antivirus definitions. fdisk B. Any Time. System Restore C." . Disable antivirus protection withinSecurity Center notification. Hardware Profile Answer: B QUESTION NO: 218 Which of the following are characteristics of a secure password? (Select TWO).

CompTIA 220-701: Practice Exam C.0. 110 D.1 D.1.www. RIS only comes with Windows Server operating systems.1 Answer: C QUESTION NO: 222 Answer: B QUESTION NO: 223 Aero is a feature of which operating system? A.0. 224.1. WindowsVista Ultimate "Pass Any Exam.0. QUESTION NO: 221 Which of the following is a class A IP address? A.com Ac A.co m 71 . 443 tua Which of the following network ports is normally associated with unencrypted web traffic? lTe sts . 10. 192. telnet Answer: B Explanation: To perform a network installation of Windows 2000 Professional by creating an image of an existing computer. you need to use the Sysprep utility. 53 B. 80 C. Ghost is a third-party utility." . Windows XPMedia Center D. which comes with Windows 2000 Professional. Any Time. Windows XP Home C.168.actualtests. regedit D.0.1 C. and WDS is available in Windows Server 2003.1 B.16. WindowsVista Basic B. 172.

650MB. D. B. remaining hard disk storage space. Answer: D QUESTION NO: 227 While troubleshooting a computer problem. the speed and available bandwidth of Internet connections.actualtests. D. the reliability and speed of search indexing. changes the boot sequence order. D. B. B. Any Time. Which of the following should be the technicians NEXT troubleshooting step? "Pass Any Exam. C. 4. Answer: B QUESTION NO: 225 Blu-Ray disks have a storage capacity of: A.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 224 The Windows Experience Index is used to determine: A. C." . 9GB. C. can be used to modify desktop preferences. opens a text based word processor. makes changes to the registry. a performance value of system components.co m 72 . a technician has determined what has caused the problem. 25GB.www.7GB.com Ac tua lTe sts . Answer: C QUESTION NO: 226 The edit command line tool: A.

D. clean each component with an approved cleaning solution. A. archive old drivers. B. actions and outcomes. C. Task Manager D. Verify full system functionality.co m . Ask the user opened ended questions to see if they agree with the cause. Establish a plan of action and implement the solution. Which of the following interfaces should the technician use to manage current application processes on the users computer? A. perform a disk defrag. Voice recognition D.CompTIA 220-701: Practice Exam A.www. Fingerprint reader E. Answer: B QUESTION NO: 230 Which of the following are forms of biometric authentication? (Select THREE). before performing hardware upgrades a technician should: A. Answer: C QUESTION NO: 228 A user running Windows XP is experiencing degraded system performance while a particular application is running. Secure ID Token "Pass Any Exam. Smart card B. Optical recognition F. check the HCL.com 73 Ac tua lTe sts . C. Document findings. Event Viewer Answer: C QUESTION NO: 229 As a best practice. B." . Computer Management B.actualtests. Any Time. Barcode scanner C. D. REGEDIT C.

Right-click on theprinters icon and select Properties D. Any Time. FAT D. Which of the following must the technician enable for this user to press Ctrl-Alt-Del or other multi-key combinations? A. Right-click My Computer thenselect Manage C.www. Start > Control Panel > Printer icon Answer: C QUESTION NO: 233 A technician must configure a computer for a special needs user who can only press one key at a time. ToggleKeys C.co m 74 . UFS C.CompTIA 220-701: Practice Exam Answer: C. Start > Control Panel > System B. NTFS B. Encryption Keys D.com Ac tua lTe sts .D. NFS Answer: A QUESTION NO: 232 Which of the following can be used to print a test page? A.actualtests. which of the following file system should be used in formatting the drive? A. FilterKeys B.E QUESTION NO: 231 If a computer needs Windows XP and Windows 2000 configured for a dual-boot environment. StickyKeys Answer: D QUESTION NO: 234 "Pass Any Exam." .

co m . diskpart D. Mouse and keyboard need to be cleaned. B. C. Laptop computer C. Hard disk failure or operating system needs to be reloaded. The hard drive is in standby mode. D. format C. LCD monitor D. Which of the following is MOST likely the problem? A. Bluetooth headset "Pass Any Exam.actualtests.com 75 Ac A. Power cord is loose. Server tua Which of the following draws too much power and should never be plugged into a UPS? lTe sts .CompTIA 220-701: Practice Exam Which of the following utilities can be used to change a FAT file system into an NTFS file system without data loss? A. Answer: B QUESTION NO: 236 Answer: A Explanation: He should plug in the monitor. QUESTION NO: 237 Which of the following is MOST likely to be the source of wireless network interference? A. the AC adapter of the laptop and the computer.www. convert B." . Any Time. fdisk Answer: A QUESTION NO: 235 A user reports that after coming back from lunch their PC will no longer turn on. Laser printer B. Nothing else should be plugged into the UPS under a user's desk.

Large screen television C. 2700 C. Windows Defender C. AM/FM radio D. Degauss the monitor. 5300 tua lTe A technician is installing a RAM upgrade into a PC. Windows Event Viewer B. FilterKeys E. Cordless telephone Answer: D QUESTION NO: 238 Which of the following utilities can help prevent viruses and other malware? (Select TWO). 3200 D. A. C. Assuming the necessary slots are available. and the technician would like to install an additional two sticks of 512MB PC3200.actualtests. B. Which of the following actions BEST resolves this issue? A. Any Time. Power cycle the computer.CompTIA 220-701: Practice Exam B.www. CHKDSK D.com 76 Ac A. Replace the display adaptor." . D. Reload the driver for the monitor. Data Execution Prevention Answer: B. "Pass Any Exam.E Answer: B QUESTION NO: 240 A CRT monitor is displaying patches of distortion while in use. which of the following will be the overall speed of the new RAM? sts QUESTION NO: 239 .co m . 2100 B. The PC is currently holding two sticks of 512MB PC2700.

A set of firewalls and anti-virus programs protecting the computer D. Any Time. A motion sensitive web cam recording the room Answer: B QUESTION NO: 242 Answer: C QUESTION NO: 243 Which of the following wireless network security methods controls who can connect to the network based on the hardware they are using? A. Erase the hard drive using a disk wiping program. Pass all computer components near a large magnet.actualtests. Run FDISK on the hard drive.www. D.com 77 Ac tua lTe A. C. Reformat the hard drive to a clean state using the format command." . B. An alert at logon when an unknown user has tried to logon B. Which of the following steps should be taken to ensure that none of the original hard drive data is given to the buyer? m . An alert when the computer case has been opened C. MAC filtering B. WPA encryption D.co A computer is being sold over the Internet. NAT routing Answer: A QUESTION NO: 244 Which of the following audio/video devices have the ability to decode NTSC/PAL signals from an external source? "Pass Any Exam. sts .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 241 Which of the following BEST summarizes computer intrusion detection? A. WEP encryption C.

Connect to it through a TCP/IP port C. We have identified the problem and we will have it back up as soon as possible. TV tuner card B. a notice appears on the screen which says the site is being blocked by a filter. Which is the following is the MOST appropriate response from the technician? "Pass Any Exam. D. Connect to it via an aD.co m . I am not the server technician so please do not take a bad tone with me.com 78 Ac tua lTe The file server had an expected outage this morning. A technician believes the on-board NIC is bad. Connect to it through a computer share B. C. The technician knows that a new web filtering application was recently introduced which assigns a 120 minute quota on streaming media and a message appears allowing the user to click to continue. One particular caller demands to know exactly how long the system will be down. Which of the following would be the appropriate response? sts . Video capture card D.hoc wireless connection D. We will have it back up within the hour.actualtests. B. Which of the following connection methods is the MOST effective when installing the printer on several PCs? A. Connect to it through a USB or IEEE 1394 cable Answer: B QUESTION NO: 246 A.www. Any Time." . There is no way to tell how long this will take." Answer: D QUESTION NO: 247 A user states that every time they try to pull down video clips from a website.CompTIA 220-701: Practice Exam A. the server will be back up. We believe the problem is the network interface card. Sound card Answer: A QUESTION NO: 245 A printer with an integrated NIC has been connected to a LAN. Hardware and software are not exact sciences. Graphics card C. Is your work solely depending on the server? Try to not be upset because before you know it.

CompTIA 220-701: Practice Exam A. What particular website are you trying to download videos from? Are they work related? B. Video takes a large amount of bandwidth so management has decided to limit each user to what can be downloaded and watched. If you take issue with that please inform your supervisor. C. Did you read the entire screen? The last sentence clearly says click to continue. D. Bandwidth usage has become a problem. A new application has been implemented to help manage and improve the network. Simply select continue on the message and the video should appear. Answer: D

QUESTION NO: 248 A user states that the print server needs to be reset because they have been unable to print and can see a number of documents pending when looking at the printer in control panel. The technician notices that the real solution is to clear a paper jam in the printer. Which of the following is the BEST response for the technician to give the user? A. Thank the user for their assistance with the problem; however, their solution did not work and inform the user that the company has personnel working on the problem. B. Thank theuser for their concern ask the user open ended questions to see what they think is the problem. C. Tell the user that there are indeed print jobs piling up but that the printer has a paper jam and a technician is in the process of repairing the issue. D. Fix the paper jam and then give the user some reference material so they can research preventative techniques and be more involved in the troubleshooting process. Answer: C

QUESTION NO: 249

A user states that their monitor is acting up and at times the image shakes. The technician checks the asset number and notes that it is one of the last remaining CRT monitors. The company is currently replacing all CRTs with new LCDs. Which of the following is the BEST response? A. Ask the user what they did to cause the shaking images. B. Inform the user of the cause of the problem and tell them the degauss the monitor. C. Tell the user to carry the monitor to thetechnicians desk there they will give them a new LCD monitor. D. Empathize with the user and send thema nt monitor to solve the issue. Answer: D

"Pass Any Exam. Any Time." - www.actualtests.com

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CompTIA 220-701: Practice Exam

QUESTION NO: 250 Management has approved the purchase of uninterruptible power supplies (UPSs) for all workstations. Which of the following is the MOST important factor for a technician to consider when in determining which UPS to purchase? A. Amount of time necessary for the UPS to run in a power outage. B. The physical footprint of the UPS. C. The number and size of all applications running on each workstation. D. The amount of space available at each workstation to place the UPS. Answer: A

QUESTION NO: 251

A user receives the message The security log on this system is full. Only an administrator can log on and fix this problem. The administrator should use which of the following to fix this issue? A. Event Viewer B. SECPOL.MSC C. Windows Security Center D. SECEDIT.EXE Answer: A

Which of the following types of media is considered solid state? A. Tape drive B. Floppy disk C. DVD D. Flash media Answer: D

QUESTION NO: 253 Which of the following types of media is considered optical?

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QUESTION NO: 252

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CompTIA 220-701: Practice Exam A. Floppy B. Blu-Ray C. Biometric device D. Tape Answer: B

QUESTION NO: 254 Which of the following is the correct class address for an IP address of 194.168.10.25? A. Class A B. Class B C. Class C D. Class D Answer: C

Which of the following is a class A address? A. 107.167.34.120 B. 198.45.32.109 C. 129.207.21.65 D. 190.120.87.165 Answer: A

QUESTION NO: 256

Which of the following cable types uses a BNC? A. Fiber B. CAT6 C. Coaxial D. UTP Answer: C

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QUESTION NO: 255

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CompTIA 220-701: Practice Exam QUESTION NO: 257 Which of the following services uses the TCP port 21 by default? A. TELNET B. HTTPS C. SMTP D. FTP Answer: D

QUESTION NO: 258 Which of the following is a Class C address? A. 65.102.1.120 B. 192.168.1.1 C. 125.32.3.132 D. 134.28.1.120 Answer: B

QUESTION NO: 259

Which of the following is created when setting up MAC filtering? A. WPA B. WEP C. SSID D. ACL Answer: D

QUESTION NO: 260 While trying to resolve an issue with wireless connectivity on a users laptop, a coworker starts interrupting the user with an unrelated issue as the user is explaining what is happening on the laptop. Which of the following should the technician do? A. Politely tell the user they can solve the coworkers issue and then contact the technician when they are ready to give their attention to the technician. B. Politely ask the coworker to stop interrupting and ask the coworker to come back at another time. "Pass Any Exam. Any Time." - www.actualtests.com 82

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CompTIA 220-701: Practice Exam C. Tell the user the technician will figure out the problem and fix it they have more important problems to take care of. D. Politely ask coworker to let the user finish their explanation and focus on what the user is saying. Answer: D

QUESTION NO: 261 Which of the following is a loopback address on a computer with an IP address of 192.168.0.12, a subnet mask of 255.255.255.0 and a gateway of 192.168.0.1? A. 192.168.0.0 B. 192.168.0.1 C. 255.255.255.0 D. 127.0.0.1 Answer: D

QUESTION NO: 262

Answer: A,B

QUESTION NO: 263 Which of the following is the correct way to get to the Services MMC Plug-in to see what services are currently running? (Select TWO). A. Right click on the My Computer and select Properties. B. Open Control Panel, open Administrative Tools, double click on the Services icon. C. Click Start>Run and then type in services.msc. D. Click Start>Run and then type inregedit. E. Click Start>Run and then type in regedt32. "Pass Any Exam. Any Time." - www.actualtests.com 83

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A. Right click on My Computer and select Manage. B. Double click the Computer Management icon under Administrative Tools. C. Click Start, type in Run and then type inregedit. D. Right click on the Start Menu and select Properties. E. Click Start, type in Run and then type inmsconfig.

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CompTIA 220-701: Practice Exam Answer: B,C

QUESTION NO: 264 Which of the following is a valid boot device? (Select THREE). A. RAM B. DVD.ROM C. Hard disk D. Tape drive E. Sound card F. NIC Answer: B,C,F

QUESTION NO: 265

Starting Windows XP in Safe Mode will cause which of the following to occur? (Select TWO). A. Windows will not save any file changes while is Safe Mode. B. Windows prevents successful boot and logon from updating Last Known Good Configuration. C. Windows XP will scan all drivers and services to make sure they are all approved and safe to run during boot. D. Windows XP starts basic networking to allow for updating of drivers from the Internet. E. Windows XP uses the minimum set of drivers and services to start the GUI. Answer: B,E

QUESTION NO: 266

Which of the following Windows operating systems has a different user folder path than the rest? A. Windows XPMedia Center Edition B. Windows XP Home C. WindowsVista Ultimate D. Windows 2000 Professional Answer: C

QUESTION NO: 267 "Pass Any Exam. Any Time." - www.actualtests.com 84

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com Ac tua lTe sts . E. Any Time. B. Inform the user that the computer may not function as it did before the problem occurred.1 "Pass Any Exam. RAID 5 D. RAID 5 D. RAID 10 Answer: A QUESTION NO: 269 Which of the following uses multiple disks to create one functional drive with parity spanning all the disks? A. RAID 0 B. RAID 10 Answer: C QUESTION NO: 270 Which of the following interfaces supports only one device per port? A. and outcomes.www. actions.co m 85 . D.CompTIA 220-701: Practice Exam Before returning a repaired system to a user. Answer: A. A. RS-232 B. which of the following should be done? (Select TWO). RAID 1 C. USB 1. Document the system findings. RAID 0 B. Change theusers permissions so that they cannot create any potential problems in the future. Inform the user every step that was performed throughout the entire troubleshooting process. C. RAID 1 C." . Verify full system functionality and implement preventative measures.actualtests.B QUESTION NO: 268 Which of the following uses data striping to distribute data across multiple disks with no fault tolerance? A.

MAC filtering C.CompTIA 220-701: Practice Exam C.actualtests. Modem F. NIC E. 802. Serial Answer: D. IEEE 1394 B. Parallel D.E QUESTION NO: 272 Answer: B QUESTION NO: 273 Which of the following is used to control access to a broadcasted wireless network based on a user supplied key? A. MAC "Pass Any Exam.11n B. SSID D. WEP C. A. PS/2 C.com Ac A. Any Time. Bluetooth Answer: A QUESTION NO: 271 On which of the following interfaces should a technician expect to see status light indicators? (Select TWO). SSID tua lTe Which of the following is used to control access to a network based on the address hard coded into the NIC? sts .co m 86 ." .www. SCSI D. Channel 11 D. NAT B.

System B. Any Time. MAC filtering D. The projector is turned on. Which of the following could the technician do to send the display to the projector? A. User Accounts C. Administrative Tools D. Reboot the computer.com Ac QUESTION NO: 276 tua Answer: B. Security Center E. WEP key Answer: B QUESTION NO: 275 A customer connects a projector to their laptop.C lTe A.co Which of the following Windows XP Control Panel applets could a technician use to change a local workstation password? (Select TWO)." . Answer: A QUESTION NO: 277 "Pass Any Exam. B. Go into Device Manager and enable the projector.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 274 Which of the following is assigned to broadcast on a wireless network? A. D. Accessibility Options sts . the system will auto-select the projector on restart. but no display shows on the screen. C.www. SSID C. m 87 .actualtests. Press F1 to shift display to the projector. Use appropriate function toggle key to switch display mode. WPA key B.

Dynamically assigns IP addresses for easy client configuration. IDE Hard Drive E.com Ac tua Which of the following media can be MOST affected by magnets and should therefore be kept away from all magnetic fields? (Select THREE).44MB Floppy Disk Answer: B.CompTIA 220-701: Practice Exam Which of the following BEST describes the function of a firewall? A. D. lTe sts .D. Any Time. D. Resolves queries for resolution of host names to IP addresses.actualtests. Return the system to the user. Compact Disc D. which of the following should be the NEXT action according to the troubleshooting theory? A." .co m 88 . Answer: C QUESTION NO: 279 A. B. Verify that all other parts of the system are working properly. Provides security for a network through the use of ACLs.www. B. Inform the user of every step that was taken so the user can self-repair if the problem occurs again. Recreate the problem and reapply the solution to ensure it worked properly. C. 1. C.F QUESTION NO: 280 Which of the following methods can a technician use to find the IP address of a computer? (Select TWO). Secures network Internet traffic through shared key encryption. Solid State Drive F. Answer: C QUESTION NO: 278 After the problem is resolved. "Pass Any Exam. Backup Tape C. Digital Video Disc B.

Any Time. Windows CD installation E. The local user profile is corrupt. Open Network Connections from the control panel. and then select the Support tab. B. B. Which of the following is the MOST likely cause of the problem? A. The user selected an alternate hardware profile. user to move so the technician can check the computer for problems.com D. The user saved the files to a different location.co m . D. XCOPY all files from another computer C.E QUESTION NO: 282 A user calls stating that they are missing icons from the Windows desktop and that the My Documents folder is empty." . users coworker to confirm what the user said and verify there is a problem. The user accidentally deleted the files. "Pass Any Exam. C.actualtests. Open a command window and run net /?from the command line. Run the System Configuration Utility from the run line and click on the Services tab.D. Open a command window and runipconfig from the command line. Answer: D. D. Right click on My Computer. right click the Local Area Connection.com 89 Ac tua lTe sts . select the Hardware tab. E. Purchase a fully configured hard drive Answer: A.CompTIA 220-701: Practice Exam A. C. A. Network installation F. Installation from Microsoft.E QUESTION NO: 281 Which of the following are valid installation methods for Windows XP? (Select THREE). and then click on Device Manager. select Status. Factory recovery partition B. Answer: A QUESTION NO: 283 When attempting to understand a problem the technician should ask the: A. B.www. select Properties.

Coaxial Answer: A QUESTION NO: 286 Which of the following is a benefit of using STP cable? A. Increased RFI B. Any Time. 328 feet (100 meters) C. Decreased ESD C.www.co m 90 .actualtests. 492 feet (150 meters) D. Answer: D QUESTION NO: 284 Which of the following is the maximum cable length of a CAT5e? A. user to explain the problem and listen without interrupting the user. 100 feet (30 meters) B. Increased transfer rate Answer: C QUESTION NO: 287 "Pass Any Exam. UTP B.com Ac tua lTe sts ." . 1076 feet (328 meters) Answer: B QUESTION NO: 285 Which of the following cable types would be used in a 10BaseT network? A. Decreased EMI D. Fiber D. user to state the issue and stop the user when the technician has an idea of how to fix the problem. ThinNet C.CompTIA 220-701: Practice Exam C. D.

Standard TCP/IP port B. net use \\ComputerName\ShareName /persistent:NO :F B. Any Time. Serial port D. net use F: \\ComputerName\ShareName /persistent:NO C. Serial C. Computer Management Answer: A QUESTION NO: 288 Which of the following devices must be terminated at the last device or none of the devices will work? A.actualtests.CompTIA 220-701: Practice Exam Which of the following utilities is used to remove programs from startup in Windows XP? A. MSCONFIG B. SCSI B.www. ASR C. net use \\ComputerName\ShareName /persistent:YES :F D. Task Manager D. USB port C. Parallel Answer: A Answer: D QUESTION NO: 290 Which of the following ports is commonly used when adding a network printer in Windows XP? A." . Parallel port "Pass Any Exam. net use F: \\ComputerName\ShareName /persistent:YES tua Which of the following commands will automatically reconnect a network drive as F: after a reboot in Windows XP? lTe QUESTION NO: 289 sts .com Ac A.co m 91 . IDE D.

ini file is an editable text file with one or more lines that reference partitions to boot to. QUESTION NO: 292 Answer: A QUESTION NO: 293 Which of the following slots will support the fastest video card? A." . Bootsect.dos D. AGP Answer: B "Pass Any Exam. ISA B. The boot.actualtests. Boot.txt B. Where would they find this setting? sts . System Properties>Advanced>Environment Variables D. System Properties>Advanced>Startup and Recovery Settings tua lTe A technician needs to increase the paging file size on a Windows XP system.ini Answer: D Explanation: To configure dual-boot computers.co m 92 . Any Time. System Properties>Advanced>Performance Settings>Advanced B. Ntbtlog.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 291 Which of the following Windows XP system files would a technician edit to change which operating system loads by default when multiple operating systems are installed? A. PCMCIA D.com Ac A.inf C.ini that is loaded by the ntldr file that loads the bootstrap process in a system. System Properties>General C. you need to edit the boot. PCIe C.www. Sysprep.

Encrypting hard drives Answer: D QUESTION NO: 296 Which of the following identifies a wireless network when looking at available access points? A.actualtests. Hostname B. C. Storing passwords B. B. The speaker wires were disconnected while cleaning. The UPS is disconnected from the wall. D. Blocking harmful network traffic C.com Ac tua lTe sts .www." . A new security update is available for download. Which of the following is MOST likely the cause? A. ISP D. The default printer is out of paper or offline. Default gateway C. SSID Answer: D QUESTION NO: 297 Where can a technician find information relating to common problems or concerns on a Windows XP computer? "Pass Any Exam. Answer: D QUESTION NO: 295 Which of the following is the BitLocker utility used for? A.co m 93 . Securing wireless access points D.CompTIA 220-701: Practice Exam QUESTION NO: 294 A user calls and reports that after the cleaning crew left they started hearing beeping from under their desk. Any Time.

in which adds the signature block to all email messages C. D. RG-8ThickNet tua Which of the following copper cabling is BEST to use if data rate speed is not an issue and the segment length must be 1640 feet (500 meters) long? lTe sts Answer: A . The paper jam was caused by moisture in the paper tray. B.actualtests. the customer asks for an explanation the cause of the problem. QUESTION NO: 299 Answer: D QUESTION NO: 300 Which of the following BEST describes digital signatures? A. Right-click My Computer > Help and Support B. CAT5e C.www. The process of removal is so complex that only those certified for repair should attempt to resolve. Requires the receiver to have access to thesenders private encryption key "Pass Any Exam.co m . Start > Programs > Accessories > System Tools > Help and Support D. Email applicationadD. C. The situation was caused by irresponsible users that spilled coffee in the bottom tray. An infallible method which binds a signature to a message D. CAT6 B. RG-58ThinNet D. Any Time. the functionality of the rollers was impaired and therefore ceased to transfer properly. Right-click Taskbar > Help and Support Answer: B QUESTION NO: 298 After a technician repairs a printer problem.CompTIA 220-701: Practice Exam A." . Cryptographic mechanism that identifies the sender as well as the message integrity B.com 94 Ac A. Due to condensation within the lower tray assembly. Start > Help and Support C. Which of the following is MOST appropriate? A.

Allows digital video and audio to a variety of devices Answer: B QUESTION NO: 304 Which of the following components should be in contact with thermal compound? (Select TWO). Answer: D QUESTION NO: 302 Answer: B QUESTION NO: 303 Which of the following describes the S-video mini-DIN connector on laptops? A. 4GB C. Generators eliminate the requirement to establish log-in attempt limitations. Generators eliminate ausers tendency to create passwords that can be a security liability." . Allows analog video output to a variety of devices C. 8GB D. Generators extend the requirement to periodically change passwords.co Which of the following describes the random access memory limitations with Vista 32-bit operating system? m 95 .actualtests. Any Time. "Pass Any Exam. Allows digital video to a variety of devices D.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 301 Which of the following is a benefit of using a password generator? A. D. C. Generators create new passwords every time a user signs in to prevent social engineering.com Ac tua lTe A. 128GB sts . 2GB B.www. Allows a LCD projectors output to display on a laptops screen B. B.

You should install only the standoffs that align with the holes in the motherboard. DSL D.com 96 Ac tua lTe Explanation: Plastic and metal standoffs are used to mount the motherboard and to prevent it from touching the metal portions of the case.www. Daughterboard Answer: B QUESTION NO: 306 Which of the following Internet connectivity methods MOST commonly uses the PPPoE authentication method? A. Riser cards B. Heatsink D. sts .D QUESTION NO: 305 Which of the following components prevents a motherboard from making electrical contact with the case it is in? A. Dial-up B. Installing any additional standoffs may prevent the motherboard from being seated properly in the computer case. CPU E.actualtests. Screws D. Fan C. Motherboard B." . Cable C.co m . Any Time.CompTIA 220-701: Practice Exam A. Satellite Answer: C QUESTION NO: 307 In which of the following locations can a browser pull files in order to avoid pulling them from the Internet? "Pass Any Exam. Standoffs C. Capacitors Answer: C.

www." . Browser Plug-Ins C. 10.16. Any Time. 169.0.25 C. Temporary Internet Files B. Malicious software attached to another piece of software D.0.actualtests. Malicious software that changes theusers home page C.CompTIA 220-701: Practice Exam A. Malicious software that is self-replicating and self-propagating B.com Ac tua A.0.0.254. Malicious software attached to an incoming email lTe sts QUESTION NO: 309 . Malicious software that monitors Internet surfing habits B.15 D. Windows Temporary Files Answer: A QUESTION NO: 308 Which of the following addresses would be assigned by APIPA? A.15 Answer: A Which of the following BEST describes a Trojan horse? Answer: C QUESTION NO: 310 Which of the following BEST describes a worm? A. Downloaded Program Files D.1.15 B. Malicious software that is self-replicating and self-propagating C. 192.168. Malicious software that monitors Internet surfing habits Answer: A "Pass Any Exam.co m 97 . 172. Malicious software attached to another piece of software D.

you would choose the Last Known Good Configuration advanced startup option. KVM B. Any Time. USB hub C. Safe Mode with Command Prompt C.actualtests. This option saves the last functional state of the system when the system booted perfectly and allows you to restore back the system to the previous state when some problem occurs and system is unable to boot normally. Which of the following would be the BEST startup selection? A.com Ac tua lTe sts . Last Known Good Configuration D.CompTIA 220-701: Practice Exam QUESTION NO: 311 Which of the following BEST describes the function of ECC in a RAM module? A. Ability to detect and correct single bit errors in memory D. Debugging Mode B. Ability to detect hardware incompatibilities and resolve them C.co m 98 . "Pass Any Exam. Graphics adaptor D. Active Directory Restore Mode Answer: C Explanation: In Windows 2000 to get back to your previously functioning environment after an incorrect driver installation." . Ability to use varying levels of voltage for power saving Answer: C QUESTION NO: 312 Which of the following devices would enable a user to use multiple computers with a single monitor? A. Ability to bypass the IRQ channels to work directly with the CPU B. Capture card Answer: A QUESTION NO: 313 An external hard drive installation has caused a system to crash.www.

" . Answer: B QUESTION NO: 316 A. Before the technician performs any diagnostics which of the following actions should the technician take? A. 802. Update all software to determine if this corrects the problem.11a wireless card D. Which of the following should the technician do NEXT? tua lTe sts . C. Restore the backup to a new hard drive.11g wireless card B. The customer asks the technician.com Ac A technician has asked a user about any recent changes to a system and was able to backup all the important data prior to troubleshooting.11b wireless card Answer: B QUESTION NO: 315 A system is malfunctioning and the technician has asked the user about any recent changes to the system.actualtests. Check the security log for error codes. Which of the following standards should the technician upgrade to? A. D. B. 802. D. Run a backup routine. Apply the latest service pack. C. Answer: A QUESTION NO: 317 A customer receives a bluescreen message. Boot into Safe Mode. Create a checklist of the most likely issues. Any Time.www. What is a bluescreen message? How should the technician respond? "Pass Any Exam. B. 802.co m 99 .11n wireless card C.CompTIA 220-701: Practice Exam QUESTION NO: 314 A technician is upgrading a computer for a customer that wishes to have faster than 54MB/s wireless LAN connection. 802. Run a power supply test.

Failed fan C.CompTIA 220-701: Practice Exam A. Explain that it is a message that assists in identifying problems based on the error code. Any Time. Cable locks Answer: D QUESTION NO: 320 A customer has a 12 laptop computer. In the office they want to use a 24 LCD monitor. Docking station B.co m . D. Network Hub "Pass Any Exam. and a regular mouse without having to connect all of the devices each time. Pad locks C.www. Failing hard drive Answer: D QUESTION NO: 319 Which of the following will BEST prevent theft of monitors and laptops? A. RSA keys D. Explain that it is difficult to tell what is wrong without accessing the Microsoft Knowledge Base and looking up the specific code. Answer: A QUESTION NO: 318 A technician hears a sound that resembles a ticking clock coming from a system. Tell the customer that abluescreen is another name for stop error. Daisy chain C. Which of the following will allow this functionality? A. Which of the following is MOST likely causing the sound? A.actualtests. C." . Logical Token B.com 100 Ac tua lTe sts . Under powered fan B. System clock feature D. B. full size keyboard. Tell the customer that abluescreen message means their data is lost and the operating system needs to be updated.

com Ac tua Which of the following is part of the TCP/IP network configuration? (Select TWO). DNS E. Any Time. Which of the following can be installed to accommodate the customers request? A.co m 101 . lTe sts . Crossover cable Answer: A Explanation: The Docking station is a platform that allows you to host desktop components permanently. NetBEUI Answer: B. connectors for peripheral devices.CompTIA 220-701: Practice Exam D. AppleTalk B. A private network between two computers using wireless cards without using a wireless access point between them. DHCP C. SCSI drive with properly terminated ends Answer: C QUESTION NO: 322 A.actualtests. "Pass Any Exam. A testing protocol to verify the strength of a security infrastructure using mock intrusion attacks." . PATA hard drive B. Solid state hard drive D. It provides slots for expansion cards. QUESTION NO: 321 A customer states they want a new hard drive that is resistant to shock. SATA hard drive with a rubber gasket C.www. and bays for storage devices. IPX/SPX D. B.D QUESTION NO: 323 Which of the following BEST describes what a VPN is? A. Once a portable computer is inserted in a docking station it behaves like a desktop computer.

co m 102 . AGP "Pass Any Exam.F Explanation: He should plug in the monitor. Disable the system BIOS so the SATA card can take boot precedence. Vacuum Cleaner F. Answer: D QUESTION NO: 325 Which of the following should be plugged into a UPS located at a users desk? (Select THREE). Press F6 when prompted to load the additional drivers. Use the Windows XP Professional for SATA card support feature when installing Windows.CompTIA 220-701: Practice Exam C. Any Time. Monitor C. D. B. A secured line of communication between two points through a public network.com Ac tua lTe sts .C." .actualtests. A networking protocol used for the propagation of virus data to ensure anti-virus is up to date.www. Portable Heater E. A. ISA B. Create a utilities partition on the hard disk prior to OS install. Computer Answer: B. PCIe C. D. Laptop AC Adapter D. C. which of the following must be performed for the installation to be successful? A. Nothing else should be plugged into the UPS under a user's desk. QUESTION NO: 326 Which of the following slot types has the GREATEST peak bandwidth? A. Answer: C QUESTION NO: 324 When performing a Windows installation on a computer that has its hard drives connected to a new SATA card. Laser Printer B. the AC adapter of the laptop and the computer.

co m . It says that they need to login and change their old username. Bluetooth 2." . Midway through Windows loading.actualtests. Trojan tua lTe A client receives an email stating that their online auction has been compromised.com 103 Ac A. Press F8 after POST but before Windows begins to load. password along with all of their account information. D.CompTIA 220-701: Practice Exam D. Edit the config. Infrared D. PCI-X Answer: B QUESTION NO: 327 Which of the following is the proper way to enter the Windows Advanced options menu? A. Spyware D. Answer: B Explanation: To access the advanced startup options in Windows Vista and Windows XP you need to press F8 during the first phase of the boot process. power cycle the system. B. C.www. Enter System Configuration Utility and select Startup Menu.11a Answer: B "Pass Any Exam. Any Time.sys file that is located on the root directory. 802. QUESTION NO: 328 Answer: A QUESTION NO: 329 Which of the following wireless technologies has a maximum range of 30 feet (9 meters)? A.11b B.0 C. Which of the following is this an example of? sts . Botnet attack C. 802. Phishing B.

but has to be terminated at the last device? A. From the system configuration utility B.co Which of the following connectors would plug into a 56K dial-up modem? m 104 . which of the following can the technician use to stop a program from loading at startup? (Select TWO). which of the following locations can a programs executable file be typed in and launched from? tua lTe sts A. Any Time. "Pass Any Exam. SCSI C. Parallel Answer: B QUESTION NO: 331 Answer: A QUESTION NO: 332 A. From the MMC snap-in C. USB B.actualtests. From the start command window D. ST . Serial D. RJ-11 B.CompTIA 220-701: Practice Exam QUESTION NO: 330 Which of the following I/O devices can be daisy chained together. RJ-45 D.www. From Administrator tools in the control panel Answer: C QUESTION NO: 333 In Windows XP." .com Ac In a Windows machine. BNC C.

Which of the following is the BEST response from the technician? A. C. Have you removed and replaced the printer drivers already? C. Can I redirect your computer to a network printer until a technician can repair the problem? B. Answer: D QUESTION NO: 336 Which of the following is the proper technique for cleaning the inside of a desktop computer with a can of compressed air? A. B.co m . Leave the unit powered up so that any issues with cleaning can be immediately realized. D. Answer: A QUESTION NO: 335 A user reports that they have not heard from the help desk since calling in a problem two days ago. when the black window opens.CompTIA 220-701: Practice Exam A. remove all the components inside the case and spray each one separately.com 105 Ac tua lTe sts .www. Inform the user that the problem will be escalated to a supervisor for resolution. type CMD in the run line. I will dispatch a technician as soon as possible but there are a number of jobs ahead of you. Close existing ticket and open a new trouble ticket for the user. B. Inform the user that a technician will be out to resolve their problem shortly. Registry C. type print lpt1 in the box. Inform the user that there is no record of the prior call. Which of the following is the BEST response? A. C." . Unplug the power cable. remove the cover.actualtests. Net stop Answer: B. Any Time. Select Start. Unplug the power cable. D. Event Viewer B. hold the can upright and spray.D QUESTION NO: 334 A corporate office user reports that they are unable to print to a locally connected printer. "Pass Any Exam. MSCONFIG E. Performance Monitor D.

Memory mismatch. Anti-static wrist strap D.fault isolation outlet C. hold the can upside down and spray. Thermal transfer compound B. Which of the following are the MOST likely issues? (Select TWO). Wait until the main battery is exhausted and then remove. B. "Pass Any Exam. Operating system does not recognize the additional memory. sts QUESTION NO: 338 . Answer: C QUESTION NO: 337 Which of the following tools can protect a workstation against ESD? (Select TWO).co m . Remove the internal main battery. D. UPS Answer: C. B. Unplug the power cable. Disconnect all external devices. C. E. Remove the CMOS battery.CompTIA 220-701: Practice Exam D.actualtests. tua lTe Memory was added to a Windows laptop and upon booting up. Any Time. GrounD. Memory brand is different than the computer.D Answer: A." . Anti-static mat E. The technician removed the external power adapter and held the power button down for ten seconds but the problem still exists.E QUESTION NO: 339 A user reports that their laptop has frozen up and will not shut down or log off. Which of the following should the technician do NEXT? A. Memory size needs to be adjusted in Device Manager. remove the cover. the BIOS only reports the original memory amount. A. remove all components.www.com 106 Ac A. Memory is defective. C. D. Anti-magnetic screwdrivers F.

actualtests. When installing more powerful components .com Ac tua lTe sts A. When traveling to other countries C. When putting a PC into long-term storage B. B. Cache D." . Verify the voltage powering the fan. Front side bus B. Answer: A QUESTION NO: 341 Answer: B QUESTION NO: 342 Which of the following stores information for faster access on a CPU? A. RAM Answer: C QUESTION NO: 343 Which of the following adapter cards should be installed so a PC can use RAID? (Select TWO). Replace then entire power supply. D. C. Removable storage C. Any Time.www. Which of the following is the BEST course of action? A. When troubleshooting power issues D. USB "Pass Any Exam. A. Replace the fan.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 340 The fan on a power supply is not working.co In which of the following situations would a voltage switch on a power supply need to be changed? m 107 . Continue using the power supply until it fails.

Answer: C Which of the following BEST describes how an impact printer works? A. Small wires impact and squeeze ink from a ribbon. C. Lithium ion cell Answer: A "Pass Any Exam. Answer: B QUESTION NO: 346 Which of the following is the MOST likely power source for a desktop computer? A. Heat from theprinthead transfers an image onto the paper.www. Toner sticks to photoconductive areas on a drum. B. Small wires strike and transfer ink from a ribbon. Any Time.co m 108 . Heat from theprinthead boils a water-based ink. C. SCSI E.com Ac tua lTe sts QUESTION NO: 345 . Heat from theprinthead melts the ink onto the paper. SATA C. Nickel cadmium cell D. Heat from theprinthead boils a water-based ink. Serial D. D. D. Toner sticks to photoconductive areas on a drum. Linear power supply C.CompTIA 220-701: Practice Exam B." . IEEE 1394 Answer: B.actualtests.D QUESTION NO: 344 Which of the following BEST describes how a thermal transfer printer works? A. B. Switching-mode power supply B.

24x B. Which of the following bus slots will a laptop MOST likely have available to support a new NIC? A. AGP C.actualtests.ROM can be read? A. ODBC B. IMAPI Answer: B QUESTION NO: 349 A user wants to add an additional network connection to their laptop.www.com 109 Ac tua lTe Explanation: : To define power management in laptop computers. PCMCIA Answer: D QUESTION NO: 350 A technician arrives to resolve a customer issue. IRQ D. sts . 32x C. It was introduced in 1996 and is an extension of the system BIOS.CompTIA 220-701: Practice Exam QUESTION NO: 347 Which of the following is the maximum speed at which a standard CD. you need to use ACPI standard. Any Time. 48x D.co m . Although the technician has immediately responded to the dispatch. ACPI C. SATA B. the technician finds the customer extremely angry that it has taken "Pass Any Exam. 52x Answer: D QUESTION NO: 348 Which of the following hardware features controls power management? A. SODIMM D." .

Contact the dispatch team immediately and request to speak to a manager to determine the breakdown in response time. document the situation and inform the manager that the customer was not happy with the response time. B. Which of the following should be the technicians NEXT troubleshooting step? . B. Any Time. Document the issue including findings. D. C. to ensure that the keyboard is still functioning." . actions taken and the outcome. Answer: B "Pass Any Exam. lTe sts A technician has replaced a failed keyboard that was full of debris. D. Focus on completing the task in an expedited manner. C.co m 110 . Recent provider upgrades have changed the wireless specification from 802. Answer: A QUESTION NO: 351 Answer: B QUESTION NO: 352 An end user states that they are unable to connect to their home wireless network from their laptop. C.actualtests.11n. Which of the following is the BEST course of action for the technician to take to resolve the issue? A. Empathize with the customer then focus on completing the task in an expedited manner. B. Upon closure. Empathize with thecustomers urgency and explain that there have been problems with the call tracking system for weeks. Report the incident to thecustomers manager. The wireless network card has been disabled by the hardware switch.11a to 802.com Ac tua A. The technician then explained to the customer the importance of keeping a clean area around their computer. Upon closure. D. Ask another technician to verify that the findings are correct. document the situation and inform management that thecustomers behavior was undesirable. Which of the following is the MOST likely cause for the problem? A. The wireless network is not properly configured.CompTIA 220-701: Practice Exam over four hours for a response. They were able to connect without a problem the day before. Follow up with the customer at a later date. MAC filtering is preventing the computer from connecting to the network.www. but now they are unable to see the network at all. Make sure the customer is aware that the current service level agreement allows for an eight hour response.

D. the customer asks what the tube of paste that came with the CPU is used for. The DHCP service needs to be restarted on the client computer. Modem Answer: B QUESTION NO: 356 Which of the following is a private IP address and will not be routable on the Internet? "Pass Any Exam. It prevents voltage from shorting out the CPU. Everyone else is able to print to the color printer without a problem. It prevents theft by covering the values written on the CPU. Any Time. The printer address has changed and the customer needs to remap their printer. Ethernet hub D.actualtests. The print spooler service needs to be restarted on the client computer. D. C.www.com Ac tua lTe A.CompTIA 220-701: Practice Exam QUESTION NO: 353 A customer states that they are no longer able to print to their color network printer. The customer was able to print and then left on vacation. It assists in keeping the CPU cool. Answer: C Answer: D QUESTION NO: 355 Which of the following devices should be added to a network to support full-duplex communications? A. It keeps the new CPU from falling out of the socket. Firewall B." .co When installing a new CPU for a customer. Switch C. C. Which of the following is the correct explanation of the paste? m QUESTION NO: 354 111 . B. Since returning the customer is only able to print to the black and white printer. Thecustomers permissions have changed and needs to be an administrator to print color. Which of the following is the MOST likely cause for the customers issue? A. sts . B.

Limited amount of memory for the display adapter B. these files are then marked as archived.1. Graphics card jumpers need to be reconfigured D. Copy C.16 C.www. The backup should clear the archive bit for each file.CompTIA 220-701: Practice Exam A. Which of the following is the MOST likely cause of this? A. Any Time.7 D." .1. Full D.actualtests.1. Incremental B. 176.15. 206.3 B. 8. Which of the following backup type should be selected? A. 192. sts . A full backup backs up all the files on the disk. The monitor needs to be replaced with a newer model Answer: A QUESTION NO: 359 "Pass Any Exam.168. A copy backup backs up the selected files and does not mark the files as archived.co m 112 .com Ac tua lTe Explanation: You should run an incremental backup as this only backs up files that have changed since the last backup and marks the files as backed up by clearing the archive bit.23 Answer: B QUESTION NO: 357 A technician wants to configure a tape backup to run every evening that will only archive files that have changed since the last tape was run.9.1. Daily Answer: A QUESTION NO: 358 When working on an older machine a technician notices that when the resolution is increased the number of available colors drops to 16-bit from 32-bit.1. Not enough free space on the hard drive C.

twice the amount of cache. has four integrated processing units. Answer: C QUESTION NO: 362 SSL technology is used to: "Pass Any Exam.CompTIA 220-701: Practice Exam The term quad core implies that a CPU: A.com Ac tua While a customer is describing a problem to a technician. B. However.actualtests. double the number of pins. Politely tell the customer that the solution is known and that no other symptoms need to be discussed. C. B. Answer: D QUESTION NO: 360 A dual core CPU has: A. D. two separate processing units. has two error correcting and checking units. C. B.co m 113 . Hear what the customer has to say without interrupting if it will not take an excessive amount of time. Any Time. D. has twice the cache of a dual core processor. The technician should ask the customer to repeat the problem several times so they can verify all of the facts. the customer is not done describing all their symptoms. Answer: C QUESTION NO: 361 A." . Which of the following would be the MOST appropriate action of the technician to take? lTe sts .www. is clocked four times faster than a normal unit. D. C. the technician knows what the solution is. Wait until the customer is finished thenrefer them to a website so they can find the resolution and implement any preventative techniques so the problem does not appear again. requires memory to be installed four units at a time.

Which of the following would BEST resolve this issue? A.www. "Pass Any Exam. Any Time. Replace the touch screen.com Ac tua lTe sts . A wrist strap B. C. A UPS D. encrypt the contents of a hard disk.CompTIA 220-701: Practice Exam A. The laser will be hot. C. prevent unauthorized login attempts. B. B. D. The print spooler can catch any loose clothing. D. Unplug the laptop Answer: A QUESTION NO: 365 A user states that when using a tablet PC the mouse icon does not move to the exact location when pointing to the screen. Calibrate the touch screen. The print fuser will be hot. Nonmetallic tools C. Which of the following safety precautions must the technician be aware of before repairing the printer? A. Answer: B QUESTION NO: 364 Which of the following BEST prevents electrostatic discharge when working on a laptop? A. Answer: C QUESTION NO: 363 A technician is observing a laser jet printer that is jamming. Replace the mouse.co m 114 . C. B. Reinstall the mouse drivers." .actualtests. secure communications with websites. D. The printer must be repaired immediately as it is in production and cannot be taken down for a long period of time. The ink carriage might move. provide remote assistance to users.

C. Email the users about the update.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 366 A customer is talking to the technician about an update that occurred a while back and has no relationship to the problem at hand. Ask the user about where information on that update was released. Any Time. State that the update has no relationship to the new issue and continue implementing a solution. Stop the mandatory update.www. Which of the following would be the BEST way to communicate the mandatory update to the users? A. Post notices around the building.com Ac tua A. telnet D.actualtests. Which of the following is the BEST way to respond the customer? A. ping C. Wait until the customer completes their statement andexplain how to resolve the new issue. Answer: C "Pass Any Exam. Install the update without notice. ipconfig B. B. Disregard the statement and continue to resolve the new issue.co m Answer: C 115 . B. msconfig lTe sts Which of the following command line tools would be BEST to use if a technician wants to see if a printer is on the network? . C. D." . QUESTION NO: 367 Answer: B QUESTION NO: 368 A mandatory update is going to be released to the users on the network that will reboot the workstations during lunch hours. D.

Display Settings>Resolution Answer: C QUESTION NO: 372 Using regedit. B. Ignore the call and call back afterwards. Display Settings>Advanced Settings D. D. a PC displays MISSING NTLDR. Control Panel>Services C. Install Windows Updates. . Step outside and answer the call. Answer: B QUESTION NO: 370 Where can a technician configure multiple monitor displays in Windows Vista? A. Ask the customer for permission before answering the call. B. C. Answer the call and then resume work." . C.www. Save registry file "Pass Any Exam. Which of the following is the FIRST procedure that a technician should carryout to correct this error? . D. Disable plug and play in the BIOS. Any Time. how can the registry backup before changes are made? A. Remove any incompatible hardware. Which of the following is the BEST course of action? A.actualtests. Control Panel>Configuring Desktop B. Backup registry file C.com 116 Ac tua QUESTION NO: 371 lTe Answer: C sts A.co m When attempting to boot-up.CompTIA 220-701: Practice Exam QUESTION NO: 369 A technician is on a service call and notices that a friend is calling. Clear any removable disks from all drives and start-up PC. Export registry file B.

Start>Settings>Control Panel>System>Hardware C.CompTIA 220-701: Practice Exam D. Install a Bluetooth USB adapter. Update the firmware in LAN adapter. Start>Settings>Control Panel>Sounds and Audio Devices>Audio B.com Ac tua A.www. Start>Settings>Control Panel>Speech D. Import registry file Answer: A QUESTION NO: 373 A technician needs to add 802.11g network connectivity to a laptop. B. Which of the following would be the BEST method? A. QUESTION NO: 374 Answer: A QUESTION NO: 375 Which of the following is the MOST common form of a serial port? A. shell E.co m Answer: B 117 . D. Install a wireless PCMCIA card. 6-pin Mini-DIN Answer: A "Pass Any Exam. RJ-45 C. C. 15-pin D. Activate infrared ports in the BIOS.shell B.actualtests. Any Time. Start>Settings>Control Panel>Sounds and Audio Devices>Sounds lTe sts To record audio using a microphone attached to a computer running Windows XP. 9-pinD. which of the following locations would provide access to adjust the input levels? ." .

CompTIA 220-701: Practice Exam QUESTION NO: 376 A technician needs to identify the type of memory in use by a computer. Kernel loading phase Answer: C QUESTION NO: 379 An end user that travels between multiple offices reports that they are having trouble printing a report to a USB connected printer. SODIMM B. One of the memory modules has 168 pins. Which of the following services is MOST likely causing the issue? . Which of the following is the MOST likely cause of the problem? A. Task Scheduler C.www. RIMM C. Any Time.co m An end user reports that anytime they try to print locally. DDR RAM D. Which of the following is the memory type? A.com 118 Ac tua QUESTION NO: 378 lTe Answer: A sts A. The user does not have the correct printer driver. SDRAM Answer: D QUESTION NO: 377 Which of the following is the NEXT phase after POST? A.bat C. Logon phase B. "Pass Any Exam.actualtests. Boot loader phase D. nothing happens. Network . Workstation D. Autoexec." . Print Spooler B.

co m 119 . The printers USB port is not compatible.com Ac A. The CPU has dislodged from its socket.actualtests. System fan is rubbing against the fans housing Answer: C Answer: A QUESTION NO: 382 A user reports their PC beeps when it is turned on. The user does not have the correct network drivers. D. C. Modify the path variable to include the location of winipcfg. Which of the following should the technician do? sts QUESTION NO: 381 .www. Error correcting memory making data adjustments C. The report is not formatted to use USB. D. Which of the following is the MOST likely problem? A. The operating system is corrupt." . Which of the following is the MOST likely cause of the noise? A.CompTIA 220-701: Practice Exam B. Run theipconfig /all command. Power supply warming or cooling B. "Pass Any Exam. Run theipconfig /registerdns command. Install the support tools from the Windows XP CD. Answer: A QUESTION NO: 380 An end user reports that they hear a clicking noise that becomes more frequent when they save files. C. D. B. The monitor has failed. tua lTe A technician is trying to determine the DNS server address being used by a Windows XP workstation.exe. Hard drive is failing D. C. There is no display on the monitor and the PC shuts off following the beep. B. The technician runs winipcfg from the command line but receive an error that this is not a recognized command. The hard disk drive has failed. Any Time.

Repartition the hard drive.ROM drive.actualtests. Create two hardware profiles." . Use thefdisk command. Use a low level format. D. MAC filtering C. Upgrade the power supply. Upgrade the device drivers for both components. C. Which of the following is a BEST practice to ensure that the companys data is protected? A. Use the format command. but either device will function if the other is disconnected. C. enable one of the new devices in each profile. Which of the following should the technician do? A.www. B.co m . Safe Mode sts Which of the following can limit specific devices from being able to connect to a small office home office (SOHO) network? . Answer: D QUESTION NO: 384 Answer: B QUESTION NO: 385 A technician has been asked to assist with the disposal and recycling of the old computers. Answer: B QUESTION NO: 386 "Pass Any Exam. Install additional ribbon cables. ISDN B. Any Time.com 120 Ac tua lTe A. Sometimes either or both devices fail to function.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 383 A user reports a problem with their PC after a technician installed a second hard drive and an additional CD. B. DNS D. D.

Program Files B. Which of the following is the MOST likely cause of the error? lTe QUESTION NO: 388 sts Answer: B . The hard drive has failed. Installing same memory type but at a slower rate of speed A. Root Answer: A QUESTION NO: 387 Which of the following will give the BEST results when adding additional memory modules? A.actualtests.www.com Ac tua A user reports that their computer will not boot and is displaying a non-system disk error message. Installing the newest memory available D. Dual independent bus architecture B. Installing the fastest memory available B. Installing more memory of the same type and speed C.CompTIA 220-701: Practice Exam Which of the following is the default installation folder for user installed programs in 32-bit Windows XP Professional? A. B. Answer: B QUESTION NO: 389 Which of the following technologies allows a single processor to handle two sets of processing instructions at the same time? A. While troubleshooting.co m 121 . The BIOS must be set to auto-detect the hard drive. the technician verifies that the hard drive is being correctly recognized by the BIOS. The user has placed a non-bootable floppy diskette into the diskette drive. DDR2 RAM "Pass Any Exam. Documents and Settings D." . Any Time. C. The hard drive jumpers are configured incorrectly. D. Windows C.

Fiber optic B.www. Fiber optic C. Fiber optic B.pair copper wire B.com Ac tua lTe A." .actualtests. IEEE 1394 C. TwisteD. IEEE 1394 D.pair copper wire D. Any Time.co m Answer: C 122 . MMX technology Answer: C QUESTION NO: 390 Which of the following cable types is MOST commonly used to support dial-up networking? A. Coaxial QUESTION NO: 391 Answer: D QUESTION NO: 392 Which of the following cable types has an RJ-45 connector? A. TwisteD.CompTIA 220-701: Practice Exam C. Coaxial Answer: A QUESTION NO: 393 "Pass Any Exam. Hyperthreading D. UTP sts Which of the following cable types is MOST commonly used for a LAN within a building? . IEEE 1394 C. Coaxial D.

Hyperthreading Answer: A Explanation: The Docking station is a platform that allows you to host desktop components permanently.CompTIA 220-701: Practice Exam Which of the following connectors is MOST commonly used to support dial-up networking? A.www. Once a portable computer is inserted in a docking station it behaves like a desktop computer. SC D.actualtests. and bays for storage devices. Dual channel B. TCP/IP "Pass Any Exam. ECC D. Express bus C. Docking station B. Any Time.com 123 Ac tua lTe sts . LC C." . Non-parity Answer: C QUESTION NO: 395 Which of the following is used to add expansion capabilities and additional ports to a laptop? A. Non-ECC C. connectors for peripheral devices. ISA slot D. RJ-11 Answer: D QUESTION NO: 394 Which of the following memory types is able to correct memory errors? A. It provides slots for expansion cards. RJ-45 B. QUESTION NO: 396 Which of the following protocols is used to create a personal area network (PAN)? A.co m .

Data encryption would be less secure over wireless connections. Any Time. A user would need to manually type the SSID to connect. D. 64-bit Answer: C Which of the following locations BEST describes the correct placement of thermal compound? A.11a C. The access point would now transmit on only one channel. B. L2 cache C.co m 124 . Data encryption would be more secure over wireless connections.actualtests. Between a component and a heat sink Answer: D QUESTION NO: 399 Which of the following should the technician expect when disabling SSID broadcast? A. Bluetooth Answer: D QUESTION NO: 397 Which of the following features allows a single CPU to be reported to the operating system as two CPUs? A. On the outside of a heat sink B. In the socket of a component C. Hyperthreading D.CompTIA 220-701: Practice Exam B. 802. Dual Inline Package (DIP) B.11n D." .com Ac tua lTe sts QUESTION NO: 398 . C. Answer: A "Pass Any Exam. 802.www. On top of a component D.

Windows Multilingual Interface Pack D.com 125 Ac tua lTe sts . Which of the following troubleshooting techniques should be used NEXT to help the technician establish a theory of probable cause for the users new computer problem? "Pass Any Exam.0.255.255. QUESTION NO: 403 A user reports that their USB device has stopped working. Applications need to be reinstalled with an upgrade D.0 B. Upgrade formats the drive B.0.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 400 Which of the following is the BEST reason to use an upgrade over a clean install in Windows XP? A.255.0.0. Clean install formats the drive Answer: B QUESTION NO: 401 Which of the following must be configured to allow full viewing of all menus and dialog boxes for multiple languages in Windows XP? A. Any Time. Windows Multi-user Interface Pack Answer: C QUESTION NO: 402 Which of the following below is a valid default subnet mask for a Class A network? A. Windows Language Wizard B. Windows Multiple Language Keyboard Pack C.0.255.www." .1 C.co m . Upgrade retains user settings C.0.0 D. 255.0 Answer: C Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255. 255.255. 255. 255.

mp3 at the end of mpeg layer 3 file names in Windows XP? A.actualtests.com 126 Ac A. floating bars. D. seeing windows. CPU "Pass Any Exam. D. B.co m .www. C. tua In Windows Vista Ultimate. BIOS B. Windows Explorer>Tools>Folder Options>View tab>Check Hide protected operating system files Answer: A QUESTION NO: 405 Answer: C QUESTION NO: 406 In which of the following does the level 1 (L1) cache reside? A. Determine if any other users are affected by the problem. RAID D. a user has the ability to customize translucent windows called: lTe sts . B. Determine how long before the user is due for an upgraded system. C. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide protected operating system files C. Windows Explorer>Tools>Folder Options>View tab>Select Show hidden files and folders D." . three-dimensional viewer. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide extensions for known file types B. Answer: A QUESTION NO: 404 Which of the following should the technician use to display . Any Time. Determine how long the user has had the problem. RAM C.CompTIA 220-701: Practice Exam A. aero glass. Determine if changes have been made that could have caused the problem.

Establish a theory of probable cause. Establish a plan of action to resolve the problem.actualtests. Support different resolutions D.co m 127 ." .www. Document all issues. B. Which of the following is the NEXT step that the technician should take? A. findings and solutions. Differential D. Higher response time B. Perform a backup before making any changes. To support active desktop E. The user has asked that a full backup be run every day. Incremental B. Normal lTe sts A technician is asked to setup a scheduled daily backup of a specific computer using the built-in backup utility in Windows XP. Any Time. Answer: C "Pass Any Exam. D. C.C QUESTION NO: 408 Answer: D QUESTION NO: 409 A user in a SOHO is having problems with a software application.com Ac tua A. A. Which of the following types of backup should the technician select? .CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 407 Which of the following are reasons a user will utilize an external display with a laptop? (Select TWO). Limited display size C. The technician has validated the problem and suspects that the application needs to be reinstalled. Daily C. Limited bandwidth Answer: B.

www. Run a backup of the system. Which of the following utilities should the technician run? A. C. B." . Document their findings and the actions taken. ipconfig C.ROM drive and tested that everything is working properly. Which of the following should the technician do NEXT? A. Call their manager and report the status of the issue. D. Question the user and make sure that they have not made any changes to their system recently. Further troubleshoot the defective drive to determine if the problem is covered by the warranty. Which of the following should the technician do NEXT? A. Any Time. Develop a plan to get the drive replaced. Answer: D QUESTION NO: 411 A technician has just replaced a users defective CD.CompTIA 220-701: Practice Exam QUESTION NO: 410 A technician has been troubleshooting a users problem with their CD.com Ac tua lTe sts .actualtests. regedit B. A technician arrives and ensures that the users hardware and video card meet the minimum requirements of the game. "Pass Any Exam. Run a full system backup. msconfig D. dxdiag Answer: D Explanation: To test the DirectX functionality. The technician wants to check the DirectX version installed on the PC to ensure that it is the most current. Call their manager and report the status of the issue. B. C. Answer: B QUESTION NO: 412 A home user reports they have purchased a new video game for their PC but have trouble running it. D.co m 128 .ROM drive and has tested and found that the drive is defective. you need to use the DxDiag utility (DirectX Diagnostics).

Use non-technical terms. Ntldr C. Which of the following is the BEST method to overcome the issues at hand? "Pass Any Exam." . 1. Use the proper acronyms.sys D. Smss.dll Answer: D Explanation: The HAL. 4095MB C. Use email so that everything is in writing. B. Any Time. Use technical jargon. D.DLL or the Hardware Abstraction Layer is responsible for the communication between the hardware and the operating system.exe B. Ntbootdd.CompTIA 220-701: Practice Exam QUESTION NO: 413 Which of the following is the default page file size for Windows XP? A. The size equal to the physical memory B.5 times the physical memory D.actualtests. Hal.www. Answer: A QUESTION NO: 416 A technician goes to a client site where there are some language barrier issues. 2MB Answer: C QUESTION NO: 414 Which of the following boot process files communicates hardware changes to the Windows XP operating system? A.com 129 Ac tua lTe sts .co m . Which of the following is the BEST approach to tell the customer what is going on? A. QUESTION NO: 415 A technician is informing a customer about the finding of any specific computer problem. C.

explain the reasoning to the client. RS-422 B. Contact the customers and inform them of the change in schedule and give an appropriate time frame to make the service calls. Restate the issues to the customer for validation. Improper ventilation from dust buildup inside the computer. Which of the following is the BEST course of action to take care of the appointments during that day? A.www. Answer: C QUESTION NO: 417 A technician is late getting to a service call first thing in the morning. C.9 port? A.CompTIA 220-701: Practice Exam A.actualtests. Electromagnetic interference due to the copy machine in the room. B.com 130 Ac tua A technician is working on a computer with periodic shutdown problems. Answer: C QUESTION NO: 419 Which of the following input/output protocols is commonly associated with the DB. Go to the first scheduled appointment late." . continue on with the rest of the day as scheduled and then try to fit in the skipped customer at the end of the day. Which of the following is MOST likely causing the shutdown issues? lTe sts . Get a language to language conversion dictionary to help understand what is being said. D. C. Skip the first appointment. Inform the client the service must be rescheduled with a different technician. Call the customers scheduled that day and reschedule all the appointments to different days. Power supply to the room is not great enough for both the copy machine and the computer. C. B. Power supply on the computer is going bad.co m . B. D. Answer: C QUESTION NO: 418 A. It has been in service for four years and is located in a copier room. D. Ask to get an interpreter to assist in the language barrier. RS-232 "Pass Any Exam. and make the repairs as quick as possible to try to catch up on the schedule. Any Time.

G. Higher electricity measured in volts. More horsepower will be provided. Use a MAC filtering." .G "Pass Any Exam. IEEE 1284 D.com Ac tua lTe sts . Answer: A. Any Time. C. F. IEEE 1394 Answer: B QUESTION NO: 420 Which of the following will be true of the battery with 9 cells instead of 6 cells? A. Disable SSID broadcast. QUESTION NO: 421 How many pins does a VGA Connector have? A. More devices can be powered at one time. Disable WEP. B. 15 C.actualtests. 25 D.CompTIA 220-701: Practice Exam C. B. 9 B.co m Answer: B 131 . Use WPA encryption.www.D. E. Enable DHCP. Use a TPM Chip. D. D. Enable Volume Shadow Copy. C. Greater duration of power availability. A. 40 Answer: B QUESTION NO: 422 Which of the following are the BEST options to secure a Wi-Fi network? (Select THREE).

co m A technician is asked to add a PCMCIA bus card to a laptop that will allow the laptop high-speed wireless capability. 2." .0 data rates? A. A virus does not require user interaction. 16Mbps. 10Mbps.0Mbps. Which of the following provides the BEST solution? . 400Mbps Answer: A QUESTION NO: 426 Which of the following is the main difference between a worm and a virus? A. B. C. Add a Bluetooth connection to all computers. 128-bit card D. Answer: C QUESTION NO: 424 Which of the following speeds are the USB 2. B. Which of the following is the BEST solution? A. C. Add a KVM switch to thetechnicians computer. 480Mbps B. 2.0Mbps. A worm self-replicates. 256-bit card .CompTIA 220-701: Practice Exam QUESTION NO: 423 A technician must come up with a solution to control multiple computers with a single monitor. D. 1.5Mbps. "Pass Any Exam. 20Mbps. Any Time. A worm requires user interaction. 12Mbps.actualtests. 16-bit card B. 1. 360Mbps D.com 132 Ac tua QUESTION NO: 425 lTe Answer: B sts A. Add a USB hub to each computer. 32-bit card C. 450Mbps C.www.5Mbps. Add an infrared connection to all computers.

Go to the second appointment because it is listed as priority and then reschedule the first. C. Make the first appointment and then. Answer: C QUESTION NO: 427 A technician scheduled two customer service appointments at the same time without realizing. apologize. and go to the next service call." . after completion. and reschedule. call the second customer and explain you are running late. and reschedule. Leave the current service call to make the next service call. Ask the customer closed ended questions to help narrow the symptoms down and help the customer feel at ease with the technical jargon. Any Time. Stay on the current service call and arrive late on the next service call. B. Which of the following is the BEST resolution for the issue? sts . D. lTe A service call is taking longer than expected for a technician. A virus self-replicates. Try to hurry at the first appointment to make it to the second appointment in a timely manner.actualtests. B. Answer: B QUESTION NO: 428 Answer: B QUESTION NO: 429 A customer states that the computer is making a loud noise. B. Which of the following should the technician do FIRST upon arrival at the customer site? A. C. this is going to make the technician late for the next service call appointment. Run some preliminary diagnostics tests to narrow the scope of the noise and then ask the customer about any changes made to the system. Ask the customer detailed questions to narrow down the problem then restate the problem back to the customer to verify. D. apologize.www. Call the second customer. Which of the following would be the BEST way to handle the situation? A. Call the next service call. Rush to finish the job.com 133 Ac tua A. C.CompTIA 220-701: Practice Exam D. "Pass Any Exam.co m .

RJ-11 B. Windows Sidebar D. BNC D. Call another technician who has worked with this customer in the past and inquire about any prior issues.CompTIA 220-701: Practice Exam D.co m 134 . RJ-45 C. A technician wants to display the CPU meter on the desktop at all times on a Windows Vista workstation to narrow down the time. B.actualtests. Any Time. Tell the customer that the operating system is corrupted and must be reinstalled. D. Change the language and complete the service call.www. Explain that the issue can not be resolved because the technician does not understand the language. Which of the following applications can be used? A. The current language on the workstation is the customers native language. Windows Narrator "Pass Any Exam. Windows Defender B. Ask the customer if the technician can change the language.com Ac tua A. Answer: C QUESTION NO: 430 A technician is at a service call and notices that the language on the workstation is different that the technicians native language. Windows Media Center C. Which of the following options should the technician do NEXT? A. Answer: B QUESTION NO: 431 Answer: D QUESTION NO: 432 A workstation is running slow on certain applications during the day. ST lTe Which of the following connectors are used on the end of a fiber cable? sts . C." .

Windows XPMedia Center D.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 433 Which of the following operating systems has a default application installed to monitor the CPU meter on the desktop? A.com Ac QUESTION NO: 435 tua lTe sts . WindowsVista Ultimate C. Memory failure D.actualtests. Windows Vista Home Basic B.co m 135 . Any Time. Windows Vista Home Premium C. Pointing stick failure B." . LCD failure Answer: A QUESTION NO: 436 "Pass Any Exam.www. Which of the following is the MOST likely cause? A. Windows 2000 Professional Answer: B QUESTION NO: 434 Which of the following operating systems comes with a default application to record TV using a remote? A. Windows XP Professional Answer: B A user states that the mouse is acting erratically and moving to the right top hand corner all by itself on the laptop. WindowsVista Business D. Windows XP Professional B. Hard drive failure C.

The printer was working fine Friday. gadgets. Which of the following is MOST likely the issue with the smearing print? "Pass Any Exam. User Account Control D. C. Aero Display Manager Answer: C QUESTION NO: 439 A user reports that Monday morning one of the ink jet printers in the office has a problem with images smearing on the page. a coordinated attack where several machines attempt to overwhelm a remote website with excessive traffic.www.com Ac tua The feature of Windows Vista that prevents applications from running in privileged mode even when an administrator is logged is which of the following? lTe sts . applets. C. icons. B. Any Time. D. Answer: D QUESTION NO: 437 Windows Vista applications that run in the sidebar are know as: A. a person who go through a corporations waste to see if they can use any of the information.actualtests. The paper tray was empty this morning so they re-filled the paper tray and checked the ink levels.CompTIA 220-701: Practice Exam When talking about online security a phishing attack is referring to: A." . B. Sidebar Interface C. D. Task Manager B. a worm that attacks multiple computers and memorizes each computers keystrokes. Answer: C QUESTION NO: 438 A. targeted email that is directed at a group of users so that it appears to be from a legitimate source. hives.co m 136 .

the technician believes that the computers video card has failed. After speaking with the user and examining the symptoms. C. LCD monitor D. "Pass Any Exam. 128MB graphics card C. Key fob C. Establish an alternative diagnosis. Spooler service needs to be restarted." . B.CompTIA 220-701: Practice Exam A. B. Biometrics Answer: C QUESTION NO: 441 Answer: B QUESTION NO: 442 A user reports that no picture is appearing on the monitor. The printer drivers need to be rolled back to a previous version. D. Username B. Which of the following steps should the technician take NEXT? A. C. Any Time. 512MB RAM tua lTe In order to install and run Windows Vista with the Aero user interface. Too many pages are being sent to the printer at one time. D. Wrong type of paper is being used for this printer. Verify that all other computer components are operating normally. Question the user to determine what has caused the video card to fail.co m . 800MHz processor B. a computer must meet which of the following hardware requirements? sts . Smart cards D.www. Answer: C QUESTION NO: 440 Which of the following authentication technologies provides security to a corporate environment MOST commonly via the PCMCIA interface on a laptop? A.actualtests.com 137 Ac A. Replace the video card to confirm diagnosis.

Without changing Windows Vistas system-wide color depth settings.actualtests. Case fan B.www. Processor C. Right-click the applications shortcut and choose Explore. CONVERT." . Right-click the applications shortcut and choose Properties. The Compatibility tab within an application shortcuts Properties B. Select Run in 256 colors. Right-click the applications shortcut and choose Compatibility. which of the following will BEST fix this issue? . C. Enter the Compatibility tab and select Disable Visual Themes. Which of the following is MOST likely the issue? A. RAM D. lTe sts A user owns older software that requires 8-bit color depth in order to run properly.com Ac Answer: A tua A. B. D.EXE D. Hard drive Answer: D "Pass Any Exam. Select Disable Visual Themes.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 443 Which of the following can be used to help solve certain functionality issues when working with older DOS or Windows applications inside of Windows Vista? A. Any Time. The Previous Versions tab within an application shortcuts Properties Answer: A QUESTION NO: 444 QUESTION NO: 445 A user has reported that their computer is operating very slowly and that they hear a rather loud clicking sound.co m 138 . Enter the Compatibility tab and select Run in 256 colors. DOSKEY C. Right-click the applications shortcut and choose Properties.

www. Safe Mode B. Last Known Good Configuration C. Event Viewer Answer: D QUESTION NO: 447 A. Last Known Good Configuration D." . but the stop errors continue. Which of the following Advanced Mode Options should be used to start up the computer? tua QUESTION NO: 448 lTe Answer: C sts A.com 139 Ac A technician is working on a computer that has a virus downloaded on it. Telnet D. Active Directory Restore Mode C. Disable Automatic Restart . Which of the following should be used to troubleshoot this error? A.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 446 A customer reports that every time Windows loads a message that one or more services failed to start is displayed. Device Manager B. Debugging Mode B. Dxdiag C. The technician gets an Access Denied message stating the process is in use every time the technician tries to remove the virus. The technician has uninstalled the program.co m A technician is unable to log into a users computer after installing new hardware. Debugging Mode D. Which of the following would get the computer back to the operational state it was before the install? "Pass Any Exam. Disable Automatic Restart Answer: A QUESTION NO: 449 After installing a program. Any Time. a computer is getting stop errors. Which of the following Advanced Startup options would BEST resolve this issue? .

" . Cordless phones D.com Ac tua lTe sts .4GHz wireless access point that drops connections. Restore Point B. Incandescent lighting "Pass Any Exam. Which of the following would MOST likely cause the connection drops? A. The access point is next to a speaker B. Debugging Mode B. Systems Restore Answer: D QUESTION NO: 450 A technician wants to be able to bring the system state back to the original condition in case of any conflicts prior to making multiple software installs on a computer.www. Electrostatic Discharge (ESD) C. Last Known Good Configuration C. Any Time.actualtests. Amperage and size Answer: A QUESTION NO: 452 A technician is called in to repair a 2. Which of the following would need to be created prior to the installs? A. Voltages and size D. USB copy of startup files Answer: A QUESTION NO: 451 Which of the following is important to know when selecting a power supply? A.co m 140 .CompTIA 220-701: Practice Exam A. Safe Mode D. Wattage and size B. Resistance and size C. Emergency Repair Disk (ERD) D. Back up of the data C.

The largest cache that resides outside the chip level. Indexing D.actualtests. D. Any Time. The largest cache that resides at the chip level. B. 802." . 802.11a Answer: A QUESTION NO: 454 Answer: C QUESTION NO: 455 Which of the following BEST describes L1 cache? A.com 141 Ac tua lTe A. Chkdsk B. C. The fastest cache that resides at the chip level.11g D.11n C. When the technician tries to delete the job. 802. Answer: C QUESTION NO: 456 A user reports that print jobs are not printing. 802. Scandisk sts .www.co A technician notices that a group of users are continuously searching their computers for the same files. Which of the following is the MOST likely reason? "Pass Any Exam. it will not delete. Defrag C. After looking at the print queue a technician determines that a print job needs to be deleted to resolve the issue.11 standards operates at a maximum speed of 11Mbps? A.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 453 Which of the following IEEE 802. The fastest cache that resides outside the chip level. Which of the following would BEST assist their searches? m .11b B.

Power cycle the printer. The technician does not have the necessary permissions. tua A user reports that the output from an inkjet printer is missing some of the finer details of the print jobs being sent to it. B.co m .com 142 Ac A.CompTIA 220-701: Practice Exam A. B. D. Send a test page to the printer. Any Time. Some of the inkjets are clogged in the cartridge. D. Answer: C QUESTION NO: 458 Answer: C QUESTION NO: 459 Which of this following network types is the FASTEST? A. B. Wi-Fi C. Bluetooth "Pass Any Exam. D. C. The user submitted the job as a priority." . Gigabit Ethernet B. C. Which of the following is the MOST likely cause of the missing detail? lTe sts . The printer does not support the font on the document. Once a job is submitted to the queue it cannot be removed. This printer is not capable of printing such fine details select another type of printer. C. Answer: B QUESTION NO: 457 A user reports that the print jobs from a color inkjet printer appear fuzzy.actualtests. Infrared D. The job must be deleted using theprinters front panel. Which of the following options would BEST help troubleshoot the problem? A. Replace all of the print cartridges. The printer is set in draft mode in the printer properties. A technician looks at a document and observes that the text appears to be consistent in color across the entire document. Run an alignment page.www.

WPA withshareD. Unplug the network printer and then replace with a new printer.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 460 Which of the following Wi-Fi network types has the HIGHEST transfer speed? A.key authentication . 802.key authentication D." .key authentication C. B. 802. WEP withshareD. C. Which of the following is the FIRST step the technician should take? tua lTe sts A. WEP2 withshareD.actualtests.11a D. 802. Notify all users before unplugging the printer. 802.11n B. Save all print jobs.11g Answer: A QUESTION NO: 461 Answer: B QUESTION NO: 462 A. WPA2 withshareD. Answer: A QUESTION NO: 463 Which of the following utilities can change the startup programs? "Pass Any Exam. Any Time.co Which of this following wireless security options is MOST secure? m 143 . D.11b C.www.key authentication B. Delete all print jobs before replacing the printer. replace the printer and then print everything that was saved.com Ac A technician must replace a network printer.

fdisk C." . Enter hard drive information manually into theNtldr file. B.CompTIA 220-701: Practice Exam A. "Pass Any Exam. The system does not have enough free hard drive space.com Ac tua A.ini file. Which of the following is MOST likely the cause of this problem? A. Enter hard drive information manually into the Boot. format lTe Which of the following commands will partition a hard disk on a Windows XP computer? sts . C.www. The hard drive is faulty and needs to be replaced. B. Answer: B QUESTION NO: 465 Answer: B QUESTION NO: 466 A technician has been asked to install and configure a hard drive on an older system that does not support autodetect. The automatically restart feature in System Failure option is on. The system cannot connect to the network. D. sysedit B. Enter hard drive information manually into the BIOS.actualtests. boot. convert B.co m 144 . msconfig D. C.ini C. msinfo32 Answer: C QUESTION NO: 464 A user reports that after a stop error appeared the PC started to reboot in a continuous loop. Enter hard drive information manually into the Autoexec. D. Any Time. chkdsk D.bat. After installing the hard drive which of the following must the technician do NEXT? A.

B.www. Device Manager>Power Options>Check-off the Hibernate box C. My Computer>Hardware>Settings D.com 145 Ac QUESTION NO: 469 tua Answer: A lTe sts . CMOS battery is dead. Control Panel>Power Options>Hibernate tab B. C. In which of the following can the technician go to review the IRQ settings? A.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 467 A technician has been called to correct a problem with erratic performance of an external scanner and internal modem. Start>Run>Regedit B. Which of the following is the MOST likely problem? A. D. Device Manager>Computer Properties C. APM is off." . BIOS>Power Menu>S11>Hibernate D. On start up the computer does not seem to boot or display a command prompt and the technician notices a series of beeps. Control Panel>Hardware Devices>Settings Answer: B QUESTION NO: 468 How would a technician configure a computer to enable Hibernation? A. Answer: B QUESTION NO: 470 "Pass Any Exam. Hard drive is faulty. BIOSis reporting a memory error. Any Time.actualtests.co m . The technician suspects an IRQ conflict. Control Panel>Hardware>Systems>Power Management>Settings A technician has just installed Windows 2000 on a computers clean hard drive.

Window Vista Home Premium "Pass Any Exam. B. The fuser unit is defective. Any Time. The feed roller is defective.com Ac tua A technician has replaced a bad power supply in a workstation and now the workstation will not power up when all of the drives are connected. B. The workstation does not power up properly. B. Windows Vista Home Basic B. Power supply wattage is too low. Power supply is the wrong voltage. Answer: C QUESTION NO: 471 A technician has replaced a bad power supply in a workstation. C. C. D.co m 146 . Which of the following is the MOST likely cause? lTe QUESTION NO: 472 sts ." . D. Powersupplys fan is defective. Windows XP Professional C.www. C. The pick-up roller is defective. Which of the following is the MOST likely cause? A. Power supply is the wrong form factor. Which of the following is the solution? A. Answer: C QUESTION NO: 473 Which of the following versions of Windows includes Windows Media Center functions? A. The toner cartridge is defective. The workstation will power up if only a single drive is connected. Powersupplys fan is defective.actualtests. Answer: A A. Power supply is the wrong wattage. Power supply is the wrong form factor.CompTIA 220-701: Practice Exam A customer reports that a printer is printing blank pages. D. Power supply wattage is too high.

Faster response time Answer: B QUESTION NO: 477 "Pass Any Exam. Better cooling D. DDR C.CompTIA 220-701: Practice Exam D. Any Time." .co QUESTION NO: 475 m 147 .www. DLT D. ECC C. UPS B. SLI D. SLI B.com Ac tua lTe A. DDR Answer: B Answer: B QUESTION NO: 476 Which of the following is a benefit of having parity on a memory device? A. Lower cost B.actualtests. ECC sts Which of the following technologies is used in memory devices to allow it to operate at twice the normal clock rate? . WindowsVista Business Answer: C QUESTION NO: 474 Which of the following technologies corrects errors in memory devices? A. Error detection C.

WEP keys B. USB 2.0 D. WPA keys tua Which of the following technologies allows access to a wireless access point only to those devices that have been registered using a manufacturers unique ID number? lTe QUESTION NO: 479 sts . FTP D. IEEE 1394 C.actualtests.co m . This method allows access to only computers that have specific MAC addresses. QUESTION NO: 480 "Pass Any Exam." .com 148 Ac A. Any Time. Parallel B. SCSI Answer: D QUESTION NO: 478 Which of the following protocols can create a secure network connection across the Internet? A. The use of an SSID cannot limit access even though it is used by all the routers. MAC filtering D. There is no IP filtering or DNS filtering. VPN B. SSID broadcasts C.www. SNMP C. SMTP Answer: A Answer: C Explanation: To configure a wireless router to limit the access of computers that have access to the wireless router to some devices you need to use MAC filtering. but requires the last device to use a terminator? A.CompTIA 220-701: Practice Exam Which of the following technologies allows a user to connect multiple devices to a single port.

EMI D. AD.www. SSID broadcast ID D. Adware B. Any Time.co m 149 . WEP key B.com Ac A. CRT C.hoc C.CompTIA 220-701: Practice Exam Two wireless access points are located near each other. Channel number C. Slipping hazards or dangerous footing concerns B. Worms D. RFI B. Phishing Answer: A QUESTION NO: 482 Answer: A QUESTION NO: 483 Which of the following information can be found on a MSDS? A. which of the following settings should be changed to prevent interference between the two devices? A. ESD tua Which of the following is a type of interference that can adversely affect wireless communications? lTe sts . Network diagram to prevent damaging any cables "Pass Any Exam. IP address range Answer: B QUESTION NO: 481 Which of the following is a type of malware that tracks a users habits and displays targeted advertising or messages? A." .actualtests. Hazardous chemicals or compounds C. High temperature warnings and cautions D.

com 150 Ac QUESTION NO: 486 tua Answer: C lTe sts .www. Any Time. Check to the correct type of paper is being used. C. Change the toner cartridges. Which of the following is MOST likely having an issue? A. Touch pad B.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 484 When checking Device Manager on a laptop the technician notices an issue with a device labeled Human Interface Device. B.co m ." . Heat or burns Answer: D QUESTION NO: 487 Which of the following is MOST susceptible to ESD and should be handled with caution to prevent damage? "Pass Any Exam. Voltage or shocks C.actualtests. Replace communications cable. Which of the following is a primary safety factor when using a soldering iron? A. LCD display Answer: A QUESTION NO: 485 Which of the following should be done FIRST if a printer fails to print very large documents but prints smaller documents without issue? A. Add additional memory to the printer. RF or wireless interference B. D. Static or ESD damage D. Flash drive C. IEEE 1394 port D.

CRT monitor C. calendar.actualtests. Any Time. Switch B. NIC D. which of the following features should they research? A. Fiber Optic Answer: A QUESTION NO: 489 A technician has connected a cable to an RJ-45 connector on the back of a computer. STP B.www. Memory chip Answer: D QUESTION NO: 488 Which of the following is surrounded by a metallic shield that prevents EMI? A. They can span distances of several kilometers." . . LCD monitor B. RJ-11 D. Dial-up modem Answer: A QUESTION NO: 490 After upgrading to Vista a user notices a clock. Fax machine C. Scanner D. UTP C.co m 151 . BitLocker "Pass Any Exam. Which of the following devices is MOST likely connected to the other end of the cable? A.CompTIA 220-701: Practice Exam A. and several other items on their display. If they want to add more gadgets.com Ac tua lTe sts Explanation: Fiber optic network cables can be used over longest possible distances because of their Low loss and high bandwidth properties. because it has much lower crosstalk and interference in comparison to copper cables.

Answer: A "Pass Any Exam. Which of the following is MOST likely the issue? A. Any Time. The sound card is not connected properly. Decreased RAM lTe Which of the following is BEST used to cool down the CPU? sts . Defender C. C. Ask the customer what the issue is. The drive can be used to read data disks but Windows Media Player cannot play back DVD movies from the new drive. Establish a theory of probable cause. The drives device driver needs to be updated. Establish a plan of action to resolve the problem.com Ac tua A. Decoder software needs to be loaded.CompTIA 220-701: Practice Exam B.actualtests. The system does not have enough RAM installed. C. Which of the following troubleshooting steps is NEXT? A. Answer: D QUESTION NO: 492 Answer: B QUESTION NO: 493 A technician arrives at a customers location and identifies a problem. Power supply D.www. B. actions." .co m 152 . D. B. D. and outcomes. Document findings. Heat sink C. Case fan B. User Account Control (UAC) Answer: C QUESTION NO: 491 A technician installs a new DVD drive into a users computer. Sidebar D.

co A technician arrives at a customers location in response to a call. and outcomes. The BIOS need to be updated. B.www. Answer: D QUESTION NO: 497 "Pass Any Exam. Verify full functionality and implement preventative measures. The keyboard is faulty. Which of the following is causing this to happen? A. actions. D." . The power supply has a loose connection. mouse movement and the power light is blinking. B. D. Which of the following troubleshooting steps is NEXT? A. Verify full system functionality. C. Document findings. B. Establish a plan of action to resolve the problem and implement a solution. Establish a theory of probable cause.actualtests. Test the theory to determine cause. The system is in hibernation mode.com Ac tua lTe A.CompTIA 220-701: Practice Exam QUESTION NO: 494 The technician has already narrowed down the problem and developed a plan. Which of the following troubleshooting steps should the technician perform FIRST? m 153 . Any Time. D. Document findings. and outcomes. C. C. Ask the customer questions to identify the problem. sts . Answer: C QUESTION NO: 495 Answer: A QUESTION NO: 496 A customer has returned to the office after lunch and their laptop has become unresponsive to all key strokes. actions.

Answer: A Answer: D QUESTION NO: 500 On a Windows computer. Fans must be directly applied to the cooled component. Answer: A QUESTION NO: 498 A technician is not able to delete a user's profile on a Windows Vista workstation. Which of the following is MOST likely the cause for this problem? A. D. A. Download the latest drivers from the manufacturer." . Fans provide passive cooling. C.com Ac A. Which of the following is the FIRST step to take to install the printer in their network? lTe QUESTION NO: 499 sts . B. Any Time. The operating system is corrupt.heatsinks provide active cooling. Configure NetBEUI settings. Configure the IP settings.actualtests. Fans are applied with thermal compound. D. Windows key + L C. tua A user purchased a TCP/IP laser printer. Ctrl + alt + L "Pass Any Exam.co m 154 . B.CompTIA 220-701: Practice Exam Which of the following are the main differences between a heatsink and a fan in a computer? A.heatsinks provide passive cooling.www. D. The technician needs to map the drive. C. Ctrl + alt + delete then lock computer B.heatsinks do not.heatsinks are not. Fans provide active cooling. C. Print out a test page. The technician needs domain administrator rights. The technician needs local administrative rights. B. which of the following shortcuts can lock the computer without logging off the user? (Select TWO).

Which of the following is the MOST likely cause? A." . Detaching and attaching the display unit is not recommended and switching the system off and on will not be of any help.B QUESTION NO: 501 When installing the Windows XP operating system using RIS. Which of the following is the MOST likely explanation? A. Answer: C Explanation: If the display of the laptop is not working. The function key was not pressed to toggle the video output. The monitor and laptop video cards are incompatible. "Pass Any Exam. QUESTION NO: 503 A user reports that during a business trip to Europe. then you can try to toggle the video output function key and plug in an external monitor to the laptop. Windows key + alt + delete E. D. Any Time. B.CompTIA 220-701: Practice Exam D. C.www. the AC adapter for their older laptop quit working.actualtests. A video card with at least 16MB of VRAM D.com Ac tua lTe sts . which of the following must be available in the computer? A. A network card with PXE/DHCP remote boot Answer: D QUESTION NO: 502 A user reports that they have connected an external monitor to their laptop but the monitor is not displaying anything. The video cable connecting the monitor is loose.co m 155 .ROM drive C. A CD. The laptop BIOS was not updated to support external video. A hard drive with more than 4MB of free space B. The AC adapter was inserted in the incorrect port. Windows key + Alt + M Answer: A.

CompTIA 220-701: Practice Exam B. B. Uncheck Extend my Windows Desktop in the Display Properties.com Ac tua A. The adapter was rated for 110-120 Volts. instead of seeing their desktop they only see their background graphic. D.co Answer: C m 156 . C. EFS C. Answer: A QUESTION NO: 506 Which of the following encryption methods is used for files and folders in Windows XP Pro? A. A Remote Desktop session has been established on laptop. Any Time. The mouse pointer software is corrupt. their pointer will randomly move about the screen or highlight words. Which of the following is the MOST likely cause of the problem? sts QUESTION NO: 505 .actualtests. Change the display resolution to a lower setting. The laptop is near a source of EMF interference. The adapter was rated for 220-240 Volts. The adapter was rated at 50-60 Hertz. C." . PGP D. B. Toggle the function key for the video display. Adjust the refresh rate of the display to 72 Hertz. The sensitivity of the touch pad is too high.www. C. Which of the following will correct this problem? A. CHAP II Answer: B "Pass Any Exam. Answer: D QUESTION NO: 504 A user reports that when they attach an external monitor to their laptop. D. D. IPSec B. lTe A user reports that when they are typing.

B. Answer: C QUESTION NO: 510 A technician has received a new PC directly from the manufacturer. D. C. D.CompTIA 220-701: Practice Exam QUESTION NO: 507 When disposing of old hard drives.com 157 Ac tua QUESTION NO: 509 lTe Answer: D sts A.co m Which of the following will improve the functionality of the OS immediately following a new installation? . After completing the initial configuration.actualtests. B. "Pass Any Exam. which of the following MOST reliably prevents all data from being stolen? A. Store the drive next to a magnet for one hour. Install network monitoring software and perform a trace. Install anti-virus software.www. B." . Configure biometric authentication. Which of the following steps would shorten the startup time? A. Install system patches. Setup user profiles. Format the drive. C. Any Time. . Encrypt all local data files. Run the defrag command on the system. Remove the control circuit board from the drive. C. they notice the system takes a long time to display the desktop. Physically destroy the disk platters. Run a full anti-virus scan. Perform a disk defragmentation. D. Answer: B QUESTION NO: 508 Which of the following should be performed FIRST before accessing the Internet? A.

Which of the following steps should the technician take prior to installing the application? (Select TWO).com 158 Ac tua A customer calls a technician to request assistance in installing a new accounting application. Launch the File and Transfer Wizard. Which of the following is MOST likely causing this? A. Call the department management to document the issue." . The customer is using the laptop power button instead of the docking station power button. C. D. lTe sts . Remove unneeded startup applications. E. B.B QUESTION NO: 513 A technician is troubleshooting a computer error. D. Which of the following should the technician do FIRST after the problem is resolved? A. they called the OEM and identify the problem.www. Answer: D QUESTION NO: 511 A customer has purchased a laptop with a docking station. Boot the computer in Safe Mode. Read the application release notes. The laptop power cord is being used instead of the docking station power cord.actualtests. C. The laptop battery is defective and needs to be replaced. The customer reports they cannot power on their laptop while the laptop is in the docking station even though the docking station power light is on. B. The customer can power up the laptop when using the power cord without the docking station. C. They have had problems installing this application in the past. Defragment the hard drive. Any Time. The laptop has an electrical short in the power supply. Create a restore point. Answer: C QUESTION NO: 512 A.CompTIA 220-701: Practice Exam B. Answer: A. Run thechkdsk /f command on the system. "Pass Any Exam. D.co m . Decrease the size of the paging file. After initial troubleshooting.

Document the issue and the applied solution. It runs at processor speed. D. It runs faster than the processor speed. It runs slower than the processor speed.actualtests. Assigns IP address to the workstation B. Monitors sessions between two hosts C. C. Provides a physical connection between a workstation and the network infrastructure Answer: D QUESTION NO: 517 "Pass Any Exam. D.10 is an example of which of the following address classes? A. Provides a logical connection between a workstation and the network infrastructure D. Any Time.CompTIA 220-701: Practice Exam B.com Ac tua lTe sts . B. Answer: B QUESTION NO: 516 Which of the following is a function of a NIC? A. Class D Answer: C QUESTION NO: 515 Which of the following is true of L1 cache? A. Class A B.0. Answer: B QUESTION NO: 514 The IP address: 192.168.co m 159 . C.www. Post the solution on an online tech forum. It runs at half the processor speed. Describe the issue at the next staff meeting. Class B C. Class C D." .

A hub directs traffic between locally attached computers. A.E QUESTION NO: 518 Which of the following is true of a hub versus a switch? A. IP Answer: C.www. Useregedit to export the user data to the new system. NetBIOS C. A. TCP D. DLC E. Hubs are limited to a bandwidth of 4Mbps. The customer has required all personal information be migrated to the new computer including favorites. SPX B. In the advanced settings of system properties go to the user profile settings and copy the customers profile to the new system. C. and import it to the new system. Which of the following can the technician do to ensure all settings are moved to the new computer? lTe QUESTION NO: 519 sts Answer: B . B. D. A hub broadcasts all traffic to all ports.co m 160 . copy the users profile from the old system to the new system.actualtests." . cached website credentials and desktop preferences. Use the USMT to export the data from the old system. C. From Windows Explorer.com Ac tua A technician needs to provide a customer with a new computer running Windows Vista. Hubs only support TCP/IP protocols. B. Which of the following should they do NEXT? "Pass Any Exam.CompTIA 220-701: Practice Exam Which of the following protocols are routable? (Select TWO). D. Any Time. Answer: A QUESTION NO: 520 A technician has determined that a CRT monitor is not working correctly and that it will be replaced.

Answer: B QUESTION NO: 521 A user has an issue with phantom cursor movements on their laptop where the pointer suddenly jumps across the screen when using the built-in touchpad. C. they can connect to the network.com 161 Ac tua A user is unable to connect to the network via Ethernet while using their laptop on battery power. The laptops NIC needs updated drivers. Answer: A QUESTION NO: 522 A. Update the drivers for the video card." .CompTIA 220-701: Practice Exam A. Lower the pointer speed in the Mouse Control Panel applet. If they connect the AC adapter. B. While preparing the files for the disc burning.co m . Which of the following is the BEST option to solve this issue? A. B.www. The technician copies the files to a portable hard drive and then goes back to their office to burn the disc. Dispose of the monitor according to applicable environmental regulations. C. D. Answer: C QUESTION NO: 523 A technician is asked by someone from the HR department to burn some data to a DVD since they have the only available DVD burner. C. The laptop is not receiving enough power from the battery so a second battery should be installed. the technician notices files that pertain to other employees. D. Discharge the CRT prior to disposal. Which of the following is the MOST likely cause? lTe sts . The power management settings on their laptop are set to disable the internal NIC. The laptop is not receiving enough power from the battery so the battery should be replaced. Format the hard drive and reinstall the OS. B. D. Update the drivers for the touchpad. Dispose of the monitor in the trash. Disassemble the monitor to prepare disposal of parts independently.actualtests. Any Time. Which of the following should the technician do? "Pass Any Exam.

Call the person that wants the disc burned andask them if they can look at the files. Reset the password for them and inform them of their username. D.CompTIA 220-701: Practice Exam A. Carry it with the screen closest to your body. Follow thecompanys established guidelines to reset passwords.co m 162 . Carry it by holding it upside down by the base. Keep the files on the portable drive and then look at them later for confidential material. Create a new account for the user. Delete the files off the portable drive once they are finished burning the disc.www.com Ac tua lTe sts . The user is quite messy and has a lot of paper strewn about. B. C. "Pass Any Exam. B. Answer: A QUESTION NO: 524 A technician is visiting a users desk to work on a computer issue. The technician needs to work on the issue but is distracted by the users mess. Schedule a later time to call them back once they remember their username. D. Report the issue to theusers manager and return the next day to work on the issue. Provide copies of the files to the people named on them. B. D. Answer: B QUESTION NO: 525 A user calls the helpdesk and asks to have their password reset. Organize theusers papers into file folders. C. Ask the user if they mind if the technician removes the computer from the desk to fix the issue. Tell the user that they will return later in the day once they have cleaned their desk. C. B. providing standard permissions. Which of the following actions should be taken? A. they cannot identify their username. however. Any Time. D.actualtests. Carry it with the protrusion on the back facing your body. Carry it by using both the power and video cords for stability. C." . Which of the following should the technician do? A. Answer: B QUESTION NO: 526 Which of the following describes the BEST way to carry a CRT monitor? A.

Respond by asking the caller to slow down and repeat the concern twice. Receive.com Ac QUESTION NO: 529 tua Answer: B lTe sts . Answer: B QUESTION NO: 528 An upset caller reports that their laptop freezes constantly. D. it sounds like an airplane taking off. Answer: C "Pass Any Exam. Any Time. understand.co m 163 . and forward. B.actualtests.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 527 Which of the following would be the MOST effective communication method to process a users call? A. Listen to callers concern without interrupting and being judgmental. After questioning the user about any recent changes they might have made the technician realizes that this could be a symptom of multiple issues. Receive. evaluate and respond. A customer reports that when the computer starts up. Respond by informing caller to slow down and change their attitude. put on hold. Verify that the user has not made any OS changes. interpret. Receive. B. ask for help and respond. Receive. D. Which of the following should be the FIRST course of action? A. Which of the following would be the MOST effective way to respond to this call? A. B. D. Open the case and determine the cause of the noise. C. C.www. Attempt to replicate and verify the issue. C. give first impression. Ask the caller to call back when they are in a better mood." . Check the BIOS for temperature changes. put on hold and forward.

32 volts Answer: B A technician is on the phone with a customer." . Upon arrival the technician realizes the error message being displayed is unfamiliar and cannot be located on any known websites. Answer: D QUESTION NO: 531 Most new motherboards accept which of the following voltages? A. D. Which of the following is the BEST course of action? A. Forward the customer to another technician in order to listen to the co-worker. Put the customer on hold just for a few minutes. 6 volts B.com 164 Ac tua QUESTION NO: 532 lTe sts . Forward the customer to another technician. Ask the customer's permission to put them on hold. Answer: B QUESTION NO: 533 A technician is responding to a customers call. Any Time. Which of the following is the BEST course of action? A.www. "Pass Any Exam. Research online forums for assistance. C. B. D. B. The technician receives another incoming call from the technician's friend.actualtests. 24 volts D. Avoid the incoming call and call back later.co m . Write down error code and ask for assistance. Which of the following is the BEST course of action? A. At the same time.CompTIA 220-701: Practice Exam QUESTION NO: 530 A user reports that their computer has a bluescreen. Update the OS with the most recent patches. 12 volts C. a co-worker asks the technician for assistance. C. Email the manufacturer with the details of the issue.

Contact the user to determine if any recent changes have been made to the computer. Which of the following troubleshooting steps should the technician take NEXT? A. the technician believes that firewall settings may be the cause. Replace the workstations NIC. Ask the customer's permission to put them on hold and politely ask the co-worker to wait.CompTIA 220-701: Practice Exam B. Answer: B QUESTION NO: 535 A technician has been dispatched to investigate a report that a clients workstation can no longer access the network. Reinstall the firewall software. B.com Ac tua lTe sts ." .actualtests. This is because the customers are very important for a company and putting them on hold for a long time or forwarding their call to another technician would annoy the customer. Replace the motherboard and perform a system restore. Which of the following troubleshooting steps should the technician perform FIRST? A. Answer: D "Pass Any Exam. After speaking with the user. C. QUESTION NO: 534 A user emails to report that their computer is experiencing a bluescreen error. Put the customer on hold just for a few minutes and assist the co-worker. C. Use Windows Recovery Console to perform a repair installation of Windows.www. Replace RAM modules and verify that all other system components are operating properly. Document that disabling the firewall did not solve the issue and call another technician for assistance. Formulate another theory as to what might be causing the problem. Answer: B Explanation: In such a scenario it is important that you politely ask the co-worker to talk later after taking customer's permission to put him on hold. D. D. D. Ask the customer's permission to put them on hold and tell the co-worker a temporary solution to their issue.co m 165 . however. Any Time. disabling the firewall did not help the issue. B. C.

a technician discovers content which they believe may be illegal. Report theusers story to management and wait for further instructions.CompTIA 220-701: Practice Exam QUESTION NO: 536 A technician is dispatched to investigate claims that a user is accessing inappropriate content at work. Which of the following should the technician do NEXT? A. D. sts . Use an uninterruptible power supply (UPS). B.www.actualtests. The technician speaks with the user. D. Install anti-spyware and run an initial scan. Delete all the illegal content from the user's computer. Answer: D Answer: A While troubleshooting a problem on a users computer.co A user reports that their computer has been rebooting unexpectedly several times per day ever since a construction project began across the street." . Establish a theory as to what caused the changes to the computer. Plug the computer into a different power outlet. who reports that inappropriate content began showing up on its own and that they have recently been experiencing a problem with pop-up windows. B. Insist that the user immediately delete the content. Which of the following describes the BEST course of action? A. Answer: B QUESTION NO: 539 "Pass Any Exam. D. Any Time. Perform a virus scan and evaluate the results. Which of the following can the technician recommend? m QUESTION NO: 537 166 .com Ac QUESTION NO: 538 tua lTe A. Report the situation to the appropriate authorities. C. Use a surge protector. B. C. Use a signal attenuator. Ignore the content and complete the repair. C.

Answer: C QUESTION NO: 541 A. D. C.actualtests. Any Time. For backup purposes and if the technician deems it necessary. Confiscate the co-workers personal storage media. Which of the following is the BEST course of action? A.co m 167 . SRAM Answer: B QUESTION NO: 542 Which of the following can cause a printer to output nonsensical. It is never appropriate to copy acustomers data. A corrupt software driver B. DRAM D. For backup purposes and with thecustomers permission. When is it appropriate to make copies of a customers confidential data? A.com Ac tua Which of the following RAM types requires that all available memory slots be filled. D. Answer: D QUESTION NO: 540 An IT service provider receives laptops from many different customers. C. Notify the customer about their stolen data. B. It is not appropriate unless the content is public knowledge.CompTIA 220-701: Practice Exam A technician notices co-workers copying files onto their personal storage media." . random characters? A. B. RDRAM C. resulting in the need for continuity chips in otherwise unused slots? lTe sts . A low toner cartridge "Pass Any Exam. Report the situation to appropriate authorities. Excessive humidity C. DDR3 B. Ignore the situation so as to avoid workplace conflict. from computers which are in for repair.www.

co m 168 ." . WindowsVista Ultimate.com Ac tua A. D. Answer: D Explanation: You can use the Windows XP operating system because it has a built-in Remote Assistance application. WEP B.www. which of the following hardware components needs to be installed? sts . WAP D. Docking station D. Windows 2000. HTTPS C. Windows XP Professional. B. KVM switch B. An invalid IP address Answer: A QUESTION NO: 543 All of the following operating systems will allow users to connect to a domain EXCEPT: A. HTTP Answer: A "Pass Any Exam. QUESTION NO: 544 Answer: B QUESTION NO: 545 Which of the following protocols is used to encrypt data on a wireless network? A.CompTIA 220-701: Practice Exam D. C.actualtests. Video capture card lTe If using Windows Media Center. TV tuner card C. Any Time. Windows XP Home Edition.

Any Time. System clock Answer: B QUESTION NO: 548 Which of the following is the maximum partition size of the FAT32 file system? A.com 169 Ac tua lTe sts .CompTIA 220-701: Practice Exam QUESTION NO: 546 Which of the following protocols makes a wireless network secure? A.www. Processor D. HTTPS Answer: C QUESTION NO: 547 The users operating system is not keeping the correct time after a system powers down. WAP C. Although Windows XP lets you format only up to 32GB but can read larger volumes. 16GB B. QUESTION NO: 549 A users laptop has a built-in wireless NIC and cannot see the network. L2 cache B. CMOS battery C.actualtests. 1024GB D. Which of the following is the FIRST course of action to take on the laptop? "Pass Any Exam. 2048GB Answer: D Explanation: The maximum FAT32 volume size recognized by Windows 2000 and XP is 2TB or Up to 2048GB. SFTP B. 32GB C. WPA D.co m . Which of the following components should the technician replace? A." .

Mapped network drives F. Answer: D QUESTION NO: 550 Which of the following is information found in the Device Manager? (Select THREE). A. Heatsink B. B.D QUESTION NO: 551 Which of the following cooling methods forces air over the components by using a fan? A. which of the following ports is used for Remote Desktop (RDP)? A. 3389 Answer: D "Pass Any Exam. Check to see if wireless is turned on.C. RAM capacity C. 2335 D. Check the wireless card to be sure it is seated correctly. C. Check the wireless card for antenna connections. Passive C. D. Active Answer: D QUESTION NO: 552 By default.actualtests. Devices by type B. Liquid D. Explanation of error codes Answer: A.co m 170 . Hidden devices D. Check the software for a complete install. Any Time.CompTIA 220-701: Practice Exam A. 80 B." . I/O address ranges E.com Ac tua lTe sts . 110 C.www.

Bluetooth Answer: A QUESTION NO: 556 Which of the following boot options allows the technician to boot the PC in a non-GUI environment? "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 553 Which of the following port numbers.co m 171 . SATA D. NIC B. TV tuner C. Any Time.www. 8080 Answer: A QUESTION NO: 554 Which of the following adapter cards is used for displaying over the air video broadcasts? A. 25 C. by default. 80 D. 23 B." .actualtests. Multimedia B. Capture D. Wireless card C. Graphics accelerator Answer: B Which of the following cards allows communications from the Internet to the computer by using Ethernet cable? A.com Ac tua QUESTION NO: 555 lTe sts . is used for Telnet? A.

Router C. Crossover cable "Pass Any Exam." . The technician has determined this can be done. Memory C.CompTIA 220-701: Practice Exam A. Operating system B. Safe Mode with Command Prompt B. Which of the following would be the BEST recommendation to the customer? A.com 172 Ac A. Safe Mode with Networking Answer: A QUESTION NO: 557 Which of the following network types provides a secure connection to a private network over the Internet? A. TELNET Answer: C QUESTION NO: 558 Answer: C QUESTION NO: 559 A customer has two computers with NICs installed. Enable Boot Logging C.www. Any Time. WAN B. but the motherboard needs an update.co m . The customer has called a technician to propose the minimum cost of networking these computers for file and printer sharing.actualtests. Bridge B. VPN D. Chipset tua lTe A technician receives a call from a client requesting that a faster CPU be installed into their PC. Firmware D. Last Know Good Configuration D. HTTP C. Which of the following must the technician update? sts .

Answer: A "Pass Any Exam. a technician should advise the customer to: A. Advise the customer that they can throw it in the trash but that the technician is not responsible for any stolen data. Use the Safely Remove Hardware icon in the System Tray.CompTIA 220-701: Practice Exam D. B. change the password frequently. Unplug the device from the computer.actualtests. try not to use numbers in the password. Turn off the power to the USB device first then the computer. tua lTe sts A technician replaces a customers hard drive and the customer wants the drive thrown away. use their telephone number as the WEP key. Any Time." . D. D. Charge the customer to back up the data first and ask if the customer would like the drive physically destroyed. Use the Safely Remove Hardware icon in the Control Panel. D. C. try and keep the same password so the customer can always remember it. Switch Answer: C QUESTION NO: 560 Which of the following should a technician do in order to remove a USB storage device in Windows 2000? A. Advise the customer the data may be retrievable and ask if the customer would like the drive physically destroyed. C.co m Answer: A 173 . Which of the following should the technician do? . B. QUESTION NO: 561 Answer: D QUESTION NO: 562 When setting up security for a wireless home network. B.www. Send the drive to a data recovery company.com Ac A. C.

Which of the following is the FIRST item to check? A. create the folder on a flash drive and then click and drag the new folder to the desktop. The monitor driver version C. B. and select folder. Improved registry settings D.com Ac tua QUESTION NO: 565 lTe sts . Improved video game performance Answer: A A user is experiencing eye strain while using an external CRT display attached to the laptop docking station. The power to the external displays docking station D." . select new. Improved performance B.actualtests. Any Time. create the folder in My Documents then click and drag the new folder to the desktop. Improved security features C.www. C. Answer: A QUESTION NO: 564 Which of the following is a benefit to hyper-threading? A.CompTIA 220-701: Practice Exam QUESTION NO: 563 A quick method to create a new folder on the desktop using Windows XP is to: A.co m 174 . The refresh rate for the external display Answer: D QUESTION NO: 566 A user states the computer will not start up after they changed the display settings on the desktop computer with Windows XP. use the run command and type folder. If the monitor has been degaussed recently B. Which of the following options is the FIRST step in successfully booting the computer? "Pass Any Exam. D. rightclick on the desktop.

C. Answer: B QUESTION NO: 567 A user reports a Non-system disk error in a computer after a brief power outage at work. however. tua A technician wants to reinstall Windows operating system on a notebook computer. website that does not require a password to log in." . Boot into setup/BIOS and check the Graphics options. "Pass Any Exam. Boot the unit in Safe Mode by pressing F5. the computer boots off the installed operating system on the hard drive. C. Any Time. press F8 and select Safe Boot. D. Which of the following is the FIRST action the technician should take? lTe sts . C. Boot the unit in Safe Mode by pressing Ctrl/Esc. C. Which of the following is the FIRST step the technician should take? A. popup advertisement that has been blocked. When WindowsStarts. Boot into BIOS/Setup and update the BIOS. D.www.com 175 Ac A. press F8 and select Last Known good configuration. Have the user check external drives for media. Have the user power off for five minutes then restart the system. Boot into BIOS/Setup and change the boot sequence. The technician explains this is a: A. Boot the unit in Safe Mode by pressing F8.co m . website where cookies are required.actualtests. Answer: C QUESTION NO: 568 Answer: D QUESTION NO: 569 A user stops a technician and asks what the HTTPS indicates in the address bar of the browser. B. B. B.CompTIA 220-701: Practice Exam A. The technician tries to boot the computer with the Windows CD in the drive. B. Run a check disk operation on the hard drive. When Windowsstarts. Boot into BIOS and check the hard drive status. D.

The report from the previous technician indicates the monitor was replaced with a new monitor of the same model. C.co m Answer: A 176 . QUESTION NO: 571 Answer: B QUESTION NO: 572 A technician is called back to a customers desk due to a reoccurring loss of the monitor display. Enable print sharing from the main computer.www. Check to see if the monitor and computer are powered by a UPS.0. Set the IP address to match the gateway address.com Ac tua A. Check the System Event log for over temperature entries. Unplug and then re-connect all cabling to the components.CompTIA 220-701: Practice Exam D. Ask the customer how the laptop is being used when it reports the error. Answer: C "Pass Any Exam.1. secure website. lTe sts A technician is requested to determine why a laptop occasionally reports an over temperature warning. D." . Which of the following would be the NEXT troubleshooting step? A. D. Configure the printers IP to 127. Which of the following is the BEST course of action to take? .actualtests. Which of the following is the BEST recommendation that a technician could make when configuring the printer? A. C. Update or reinstall the display driver.0. B. Run the computer until the error occurs then find where the source of the heat is. Ask the customer what is occurring when the display is lost. Remove the battery and run the laptop on the external power supply. Any Time. Answer: D QUESTION NO: 570 A customer wants to add a network printer to a home network. Set the printer to DHCP. D. B. B. C.

www. C. The NEXT step to evaluate the problem is to: A. check the printer properties on the server. Answer: C QUESTION NO: 575 Multiple users report that the network color printer is not printing in color. The technician knows the print server had maintenance done over the weekend that included driver updates. Check the quick setup guide for BIOS settings. D. C. replace the network card in the printer.co m 177 . but only in monochrome. Which of the following is the BEST course of action to determine the cause? A. The technician arrives and finds the printer is online but there are not any lights on the network card. Answer: B QUESTION NO: 576 "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 573 A technician arrives at the desk to find the monitor has power but no display and the power light on the computer blinks five times. cycle the power on the printer and observe the boot process. power off the printer. Any Time. B. B. Replace the video card because there is no display.com Ac tua lTe sts . Consult the maintenance manual for the error code. power cycle the printer to update the driver." . flash the firmware on the printer to match the new driver. check the printer for paper jams in the path. The NEXT action would be to: A. have the customer clear the print queue and reboot. C. D. pauses and then repeats. B. D. have each user remove and re-install the printer to update the driver. Remove the power and check the position of the jumpers on the motherboard. Answer: B QUESTION NO: 574 A customer reports the printer has an error message showing on the display and the printer is not printing any of the jobs in the queue.actualtests.

www.actualtests. Password authentication B. Smart card authentication C." . Biometric authentication Answer: D QUESTION NO: 578 A.AES Answer: A QUESTION NO: 579 A Windows XP computer consistently shows no printers installed under the Printers & Faxes area and an error referring to a service failure displays on each restart. Any Time. WPA encryption D.co m 178 . Sleep D.CompTIA 220-701: Practice Exam Which of the following power saving modes in Windows XP uses hard disk space to store active memory? A.com Ac tua Which of the following wireless networking encryption technologies is MOST recommended for its level of high security and reliability? lTe sts . Hibernation C. WPA D. Which of the following security technologies is this considered? A. Which of the following Windows services is not starting during boot? A. WPA. Standby B. Computer Browser "Pass Any Exam. WPA2 B. Shutdown Answer: B QUESTION NO: 577 A client asks a technician to configure their laptops fingerprint scanner for use. WEP C.

DMA controller D." . check the video cable from the monitor to the PC. BIOS "Pass Any Exam. check the video cable from the monitor to the PC. Check the video cable from the monitor to the PC. Northbridge B. C.co m . check the power cable on the monitor. Northbridge Answer: A QUESTION NO: 582 Which of the following chipsets is responsible for controlling the data flow between a PATA optical drive and the processor? A.com 179 Ac tua Which of the following chipsets is responsible for controlling the data flow between the hard drive and the processor? lTe sts . Turn the monitor on/off. IPSec Services Answer: C QUESTION NO: 580 A user calls to report a completely blank screen on their PC. try turning the monitor on/off. Any Time.www. Southbridge B. reseat the video card in the PC. Reseat the video card. The technician on call determines that the PC is powered on and is not in standby mode. D. B. Answer: C QUESTION NO: 581 A.CompTIA 220-701: Practice Exam B. Which of the following steps should the technician recommend the user take in order to resolve the problem? A. check the power cable on the monitor. Print Spooler D.actualtests. BIOS C. reseat the video card. Turn the monitor on/off. Add Hardware Wizard C. try turning the monitor on/off.

Which of the following is the NEXT troubleshooting step the technician should take? A. DMA controller Answer: C QUESTION NO: 583 Which of the following chipsets is responsible for controlling the data flow between the RAM and the processor? A.co m 180 . Southbridge D. Replace the power button. Verify that the power button is plugged into the motherboard. DMA controller C. Northbridge B." . B. Northbridge B. Any Time. BIOS D. Answer: A "Pass Any Exam. Southbridge Answer: A QUESTION NO: 584 Which of the following chipsets is responsible for controlling the data flow between the peripheral devices and the processor? A. Check the power outlet to verify it is supplying power. The technician has checked the power cord and finds it is properly connected to the computer and to the power outlet. Southbridge C. Check the power supply for voltage output.actualtests. DMA controller Answer: B QUESTION NO: 585 A desktop computer is not responding when the power button is pressed.www. C.CompTIA 220-701: Practice Exam C.com Ac tua lTe sts . CMOS D. D.

It was working fine yesterday. 959 D. D. C. The printer is no longer the users default printer.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 586 Which of the following demonstrates a physical method of intrusion detection? A. Port triggering C. Bitlocker Answer: C QUESTION NO: 587 Which of the following socket types utilizes a zero insertion force (ZIF) connector? A. 478 B. Case open switch D. B." . The technician can also print a test page from another workstation. Theusers workstation has a faulty NIC.www. The technician can ping the users workstation and the printer. Which of the following is the MOST likely cause of the problem? tua QUESTION NO: 588 lTe sts . Any Time. "Pass Any Exam. 775 C.com Ac A user reports that they are suddenly unable to print to a network printer. Slot A Answer: A A. Answer: A QUESTION NO: 589 Which of the following architectures are designed for multi-threaded applications? (Select TWO). Biometric password B.co m 181 . The printer has corrupt drivers. The printer has a faulty NIC.

actualtests.com 182 Ac tua lTe sts . Set automatic updates to download only. Turn off the firewall." . B. Disable all file shares. Inform the customer of how long it might take to resolve the problem. Dual-core Answer: A. Unplug the PC and put on an anti-static wrist strap. they do not want the updates to interfere while they are working. B. PCI express C. SODIMM D. Answer: D QUESTION NO: 591 A technician is asked to connect a Windows XP SP3 computer to the Internet. Verify when the last time the computer was working correctly was. D. Which of the following is a best practice? A. Multi-core B.E QUESTION NO: 590 When troubleshooting an issue with a customer. D. Any Time. Update the network device drivers.CompTIA 220-701: Practice Exam A. Turn on Automatic Updates. Update the antivirus definitions. B. Update the virus definitions and start a scan for viruses. C. however. Which of the following is the FIRST thing the technician should do? A. DDR2 E.co m . Which of the following should be selected to BEST meet the user's needs? A.www. "Pass Any Exam. Answer: A QUESTION NO: 592 A user wants their computer to automatically receive updates from Microsoft. C. Assign a password complexity policy. C.

" . WPA D. Set automatic updates to download and install. QUESTION NO: 594 Answer: B QUESTION NO: 595 A technician needs to configure Windows XP computers with the file system that will allow the addition of secure files to all users desktops. D. lTe Several users report their print jobs did not print to the local shared printer. B. MAC filtering Answer: B Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops. Check the network connections. Answer: A QUESTION NO: 593 Which of the following is an example of biometric security? A.com Ac tua A. NTFS D. Which of the following file systems should the technician select? A.www. FAT32 "Pass Any Exam. Any Time.actualtests. Check the print queue. Check the domain print server. Which of the following is the FIRST thing a technician should check? sts .CompTIA 220-701: Practice Exam D. HPFS C. Fingerprint scanner C. C. Check power on theusers laptops. Username/password B.co m 183 . FAT16 B.

D. Which of the following utilities will allow a technician to trigger defrag to run when the user logs off? A. Check for incompatible hardware. The problem is related to large files being deleted. Check the CMOS battery. Where should the technician make the necessary boot order changes? A. Check the boot order in the BIOS. C. Check the disk for scratches. Firmware settings C. Answer: A After several months users report that their computer runs slower. Task Scheduler Wizard D. Any Time.actualtests.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 596 A user's computer does not boot. Application Manager Answer: C QUESTION NO: 599 "Pass Any Exam. Motherboard settings B." .co m . Jumper settings D. Backup Manager C. Task Manager B.www. B. a technician notices that the software hangs during the hardware detection phase. How should the technician troubleshoot this issue? A. The technician needs to change the computers settings to boot from a recovery CD. BIOS settings Answer: D QUESTION NO: 597 While installing Windows XP.com 184 Ac QUESTION NO: 598 tua lTe sts .

C. Right-click Start menu. Which of the following is the BEST solution to locate the correct drivers? A. select Properties D. B. A network interface card B. select Properties C. A cable modem D. Right-click My Network icon. Check the printers BIOS.actualtests. select Properties Answer: B QUESTION NO: 600 A technician installs a new printer to a local computer and needs to install the drivers. Check the USB port. Right-click My Computer icon. Right-click System Tray. ATX B. Any Time. An asynchronous modem C. PC/XT "Pass Any Exam." . Add Hardware Wizard.co m 185 . The installation CD is not available.www. select Properties B.CompTIA 220-701: Practice Exam How can a technician determine the amount of memory in a computer running Windows XP? A. D. Answer: B QUESTION NO: 601 Answer: B QUESTION NO: 602 Which of the following power supply standards was developed to provide a better way to plug into the motherboard? A. AT C. Check the manufacturer's website. A T-1 connection tua Which of the following adapter cards is used to access the Internet through a telephone line? lTe sts .com Ac A.

CompTIA 220-701: Practice Exam D. TELNET C. Manually on the printer C. SMTP D.com 186 Ac tua lTe sts . From theprinters drivers B." . HTTP Answer: C QUESTION NO: 605 Which of the following protocols are commonly used for Windows Remote Desktop? A. where would a technician go in Windows to print out a test page? A. From the printer properties page D. ACL Answer: A QUESTION NO: 603 When a job fails to print.www. NTP B.actualtests. NNTP B.co QUESTION NO: 604 m . Any Time. RDP D. From the administrative tools applet Answer: C Which of the following ports are commonly used for outgoing email? A. PPTP C. LDAP Answer: C QUESTION NO: 606 Which of the following transmission types allows for a NIC to send and receive data simultaneously? "Pass Any Exam.

actualtests.com Ac tua A. Modem C. Switch B. Router D. Hub C. Switch Answer: D QUESTION NO: 608 Answer: C QUESTION NO: 609 Which of the following network devices interconnects workstations and broadcasts the data that is being transmitted? A. Half duplex B.CompTIA 220-701: Practice Exam A. Bridge D.co m 187 . Hub B. Modem lTe Which of the following network devices interconnects networks together? sts . Switch B. Any Time. Modem C. Hub Answer: D "Pass Any Exam. Full duplex D.www." . Port mirroring C. Port forwarding Answer: C QUESTION NO: 607 Which of the following network devices helps prevent data collision by not allowing data to be broadcast? A. Router D.

actualtests. B. C. D.www. while an inkjet printer fuses the image to the page. B. while the inkjet printer can only use ink cartridges. Laser printers use toner.co m 188 . Ink jet printers are safe for the environment. A maximum of two computers can share a local printer verses unlimited users can share a network printer. Answer: C QUESTION NO: 611 Which of the following is the difference between a laser printer and an inkjet printer? A. A local printer has a small footprint and cost less money than a network printer that has a large footprint. while laser printers can be harmful to the environment. Network printers can be connected directly to a network while a local printer is connected directly to ausers computer. The control panel C. and impact printer? A. The writing element B. QUESTION NO: 612 Which of the following components is a distinguishing characteristic of a laser.CompTIA 220-701: Practice Exam QUESTION NO: 610 Which of the following is a difference between a local printer and a network printer? A. inkjet. The power supply D. Local printers are situated in a common area shared by one department in the same office while network printers are always installed in enterprise environments where there are several offices in different buildings sharing the device. D. Laser printers melt the image onto the page. thermal. C." .com Ac Answer: D tua lTe sts . The interface Answer: A "Pass Any Exam. Laser printers fuse the image to the page. Any Time. while an inkjet printer sprays the image on the page.

CompTIA 220-701: Practice Exam QUESTION NO: 613 A customer reports that while attempting to print a document it seems to queue up fine. but the printer does not print the job." . 800 x 600 "Pass Any Exam. B. BTX B. company's intellectual property and proprietary information.com 189 Ac tua lTe sts A. Printer configuration is incorrect. C. which of the following provides the MOST room for effective cooling? A. C.www. Answer: C QUESTION NO: 614 Answer: C QUESTION NO: 615 In regards to computer case form factors.actualtests. D. A print job is waiting in the print queue. Any Time. Micro ATX Answer: A QUESTION NO: 616 In terms of screen resolution. equipment from abuse and misuse. customer's personal files and professional data. Which of the following may be the cause? A. . 640 x 480 B. ATX C.co m Compliance regulations regarding data sensitivity are primarily created to protect the: . which of the following is the minimum default resolution setting that Windows XP supports? A. person who would be directly affected in the case of a breach. The application used to create the document is incompatible with the printer. B. NLX D. D. Outdated or corrupt print driver.

QUESTION NO: 617 A CD drive is a type of: A. the number of partitions across multiple hard drives. how data is distributed between multiple drives. D. B. EGA's was 640 x 350. CGA's resolution was 320 x 200 .actualtests. number of installed hard drives. DVD/RW drive B. SD flash drive C. Any Time. C. 1280 x 920 Answer: A Explanation: 640 x 480 is the standard resolution of VGA technology. C. D. Answer: A "Pass Any Exam. 800 x 640 D.com Ac tua lTe sts . SATA hard drive Answer: D QUESTION NO: 619 The RAID level on a computer system refers to: A. network drive." .www. Answer: C QUESTION NO: 618 Which of the following is a primary storage device? A. optical drive. and SVGA resolution is 800 x 600. B.co m 190 .CompTIA 220-701: Practice Exam C. SODIMM D. the back up tape drive configuration. solid state drive. hot swappable drive.

Two processors installed on the motherboard D. Thermal grease between the processor and theheatsink "Pass Any Exam. it must have which of the following? A. D. C. IDE drive C. Automatic integrated surge protection is provided through the upgrade. Automatic voltage detection between 110 and 220 voltage is provided.CompTIA 220-701: Practice Exam QUESTION NO: 620 Which of the following would be an example of an I/O interface? A. Thermal grease between the fan and theheatsink B. DIMM chip B.3 volts of power to the computer.com 191 Ac A. tua On a desktop computer. auto sensing from 100 to 240 Volts. D. The computer can run faster because of the larger power source.co m . The addition of 3. Any Time. it is important for the output to be: A." .actualtests. equal or greater than the original power supply wattage. equal or lesser than the original power supply wattage. AGP slot D.www. B. C. equivalent to the original power supply wattage. upgrading the power supply from a 200 watt power supply to a 400 watt ATX power supply results in which of the following? lTe sts . B. PS/2 port Answer: D QUESTION NO: 621 When purchasing an extra AC adapter for a notebook computer. Answer: A QUESTION NO: 622 Answer: A QUESTION NO: 623 For a computer's core 2 processor to work properly. Thermal grease between the processor and the fan C.

B. Which of the following statements is MOST likely true? A. D. The scanner must be installed between the PS2 mouse and the computer. The memory speed will decrease.co m 192 . The computer will not pass POST.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 624 To run a Microsoft Windows 64-bit OS. Double the clock speed on a 32-bit processor B. the computer must be equipped with which of the following? A.com Ac QUESTION NO: 626 tua lTe sts . The OS will have to be reinstalled. The flatbed scanner must be removed. Hyper-V technology C. Any Time.www. Answer: A When installing a barcode scanner on a computer. The computer will overheat. Hyper-threading technology D. which of the following should occur? A. The barcode scanner should be set up in the computers BIOS. The scanner must be configured to read the code(s) desired. Answer: A QUESTION NO: 627 Which of the following is the purpose of a docking station for a laptop? (Select TWO). C. D.actualtests. "Pass Any Exam. C. B." . A 64-bit capable processor Answer: D QUESTION NO: 625 The DDR2 memory on a computer has failed.

C. To provide additional software security to the laptop D. Windows has a corrupt boot. To allow LAN/WAN switching Answer: A. sts .CompTIA 220-701: Practice Exam A.B QUESTION NO: 630 The user states the desktop computer is very noisy. Impact B.ini file. A memory chip is defective.com 193 Ac A. tua lTe The customer reports after the computer was upgraded the screen is blank and the computer beeps several times then stops responding. Inkjet D." . Hard drive "Pass Any Exam. Any Time. To allow peripheral devices such as a monitor to remain attached B.actualtests. The CRT display has failed. Which of the following could be contributing to the noise? (Select TWO).www. D.D QUESTION NO: 628 Which of the following printer types is BEST suited to a multipart form? A. To allow additional power to be available to the laptop when docked C. CPU B. Which of the following is the possible cause? (Select TWO). Laser Answer: A QUESTION NO: 629 Answer: A. To provide additional USB ports for the laptop E. A. Cooling fan C. Duplex C. A PCI card is not correctly seated. The power supply is not connected to the system board. E. B.co m .

Which of the following would be the BEST course of action for the technician to take? sts .com 194 Ac tua lTe An onsite technician is assigned to a small business for some emergency repair work. asks to have a single-connection that will carry video and audio to and from the PC. ask one of the assistants at the company to contact the owner. Call and/or email the owner the status of the repair and answer any remaining questions they might have. Boot from Emergency Boot Disk. Motherboard E. the owner would probably not want to be bothered during the work day." . and personally contact the owner to update on the status of the repairs.www. Document the work done at the firm. D. Boot in Safe Mode. QUESTION NO: 632 A. Answer: D QUESTION NO: 633 A customer would like to build a Media Center PC for their home theater. D. leave a copy for the company owner. Which of the following technologies is capable of this functionality? A. but the owner of the company left specific instructions that they wanted to be notified post-repair of the status of the systems. B. and due to space constraints. The repairs go as planned. Memory chip Answer: B. Boot to Last known Good Configuration.C QUESTION NO: 631 Which of the following boot methods results in the MINIMUM device drivers being loaded? A. Document the work done at the firm. B. relaying details of the repair to save the technician time.actualtests. Document the work done at the firm and leave the company owner a voicemail. C. Boot from LAN. DVI-D "Pass Any Exam. Any Time.CompTIA 220-701: Practice Exam D.co m Answer: B . C.

C. C.www.com Ac A. Keep thenorthbridge chip within acceptable temperature ranges. Memory has to be installed in matching pairs. which of the following is true? A. B. "Pass Any Exam. Keep the processor within acceptable temperature ranges." . Keep the power supply within acceptable temperature ranges. Keep the hard drive within acceptable temperature ranges. using chips equal to or larger than 1GB in size. VGA D. Memory has to be installed in same speed and size modules. PC card 8.2 tua Which of the following is the FASTEST external expansion card standard that a customer could find for a laptop? lTe QUESTION NO: 635 sts Answer: B .actualtests. PC card 7.co m 195 . Express card C.1 D. D. The motherboard jumpers need to be properly configured. B. Mini-PCI card B. Answer: B QUESTION NO: 636 In order to effectively use dual-channel functionality in modern DDR/DDR2/DDR3 memory. DVI-I C. in marked matching slots. HDMI Answer: D Explanation: The HDMI (High-Definition Multimedia Interface) is a compact audio/video interface that allows the transmission of uncompressed digital data QUESTION NO: 634 Which of the following is the purpose of a heatsink in a PC's CPU? A.CompTIA 220-701: Practice Exam B. Any Time.

B. Reformat the hard drive. D. Any Time. Use a multi-pass third party formatting utility. Fractional T1 C. Satellite D. QUESTION NO: 638 Answer: B QUESTION NO: 639 A small business is looking to run new cabling for their upgraded network.actualtests. Memory has to be installed in marked matching slots.co m Answer: A 196 .www. Due to limited ability to conceal cabling within walls. WiMAX B. Use Windows built-in Disk Management utility and format the disk. C. Fiber D." .com Ac tua lTe A. Coaxial C. STP Answer: D "Pass Any Exam. using at least five passes. Run a high powered magnet over the drive several times. the company is being forced to run the lines along power wiring and overhead lighting. Answer: A QUESTION NO: 637 Which of the following methods would be the BEST way to effectively destroy highly sensitive data from a hard disk? A. UTP B. 56K dial-up sts Which of the following broadband connections provides the LEAST amount of latency? .CompTIA 220-701: Practice Exam D. Which of the following would be the MOST cost effective cable to choose? A.

www. Windows 2000 Pro C. One B. Fuser "Pass Any Exam. Device Manager C. Any Time. Event Viewer Answer: D QUESTION NO: 641 A SOHO user wants to utilize computers with volume shadow copy to be able to recover accidentally deleted documents. A. WindowsVista Business D. Windows Defender D. Windows Vista Home Premium Answer: A. Windows XP Professional E. Which of the following operating systems currently include this functionality? (Select TWO).co m .com 197 Ac A wireless network broadcasted from a SOHO WIFI single band router can have a maximum of how many SSIDs associated with it? tua lTe sts . Four D. WindowsVista Ultimate B." . Two C. Security Center B. Five Answer: A QUESTION NO: 643 A laser printer uses which of the following consumables? A.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 640 Which of the following utilities would be the BEST place to check for installation problems? A.C QUESTION NO: 642 A.

dir Answer: C Explanation: The two commands that you can use to edit the system registry in a Windows 2000 (or Windows XP/Vista) computer are regedit or regedt32 (no i ) .1. regedit D.co m .68. 100Mb B. ping v 10.www.CompTIA 220-701: Practice Exam B. "Pass Any Exam.168. Half duplex Answer: D QUESTION NO: 645 Which of the following commands will return the hostname of a specific device? A.122.7 Answer: C QUESTION NO: 646 Which of the following commands is used to open an editor to adjust the Windows database? A. Any Time.actualtests. ping t 172.5 D. 10Mb D.com 198 Ac tua lTe sts . edit C. Toner D.10.16. by design. ping a 192. Full duplex C. msconfig B. ping f 189.11 B." . Liquid ink Answer: C QUESTION NO: 644 Network hubs.5 C.0. Ribbon C.18. can run at which of the following modes? A.

" .www. D. Which of the following is the MOST likely "Pass Any Exam. The monitor is not plugged into the video card. The BIOS revision is the latest version. Upon power on. MSCONFIG was used to execute the system. Which of the following is the MOST likely cause of the issue? A. MSCONFIG was used to execute the win.ini file.actualtests. The physical printer online light is lit.co Which of the following utilities is used to perform a baseline on a hard drive? m . C. Answer: A QUESTION NO: 650 A printer that was printing fine previously is not printing. Any Time.ini file. B. MSCONFIG was used to disable the computer services. B. The RAM has been inserted backwards in their slots. PERFMON B. The PC BIOS does not support the new RAM size. Which of the following choices is MOST likely the cause? tua lTe sts A. D. Answer: B QUESTION NO: 648 Answer: A QUESTION NO: 649 A.CompTIA 220-701: Practice Exam QUESTION NO: 647 A Windows XP computer does not load all of the services required when it is booted normally. C. Four 128MB DDR DIMM modules are removed and four 512MB DDR DIMM modules are inserted.com 199 Ac A technician is adding RAM to a PC. MSIEXEC . MSCONFIG C. MSCONFIG was used to enable the computer services. no errors are reported and the data cable is connected. MSTSC D. the operating system will only recognize 1GB of RAM.

My Computer C. System Information D. ping 128.0.0. The Print Processor has been changed in Printer Properties.1 D.1.1 C. The Use Printer Offline option is not checked. The Use Printer Offline option is checked.1 Answer: D QUESTION NO: 653 In which of the following is the Event Viewer located? A.co m 200 . Performance Logs and alerts C.CompTIA 220-701: Practice Exam cause of this problem? A. Answer: B QUESTION NO: 651 Which of the following GUI interfaces displays total RAM installed in a Windows XP computer? A. B. Component Services Answer: A "Pass Any Exam." . D. ping 127.0.1. Control Panel B. Any Time.0.actualtests.0. The Printing Preferences has been changed in Printer Properties. localhost 128.0.com Ac tua lTe sts . Computer Management B. System Properties Answer: D QUESTION NO: 652 Which of the following commands can be used to verify TCP/IP functionality? A. Device Manager D.www.0 B. ipconfig 127. C.

Startup Menu C. Device Manager C. Computer Management C. Performance Logs and Alerts B. System Tray "Pass Any Exam. Component Services Answer: A QUESTION NO: 655 In which of the following locations is the Disk Management utility located in? A. My Computer B.actualtests. Device Manager Answer: B QUESTION NO: 657 Where would a technician place a shortcut in order for an application to run during logon? A.com Ac tua lTe sts ." .www. Computer Management B. Control Panel D. Performance Logs and Alerts D.co m 201 . Performance Logs and Alerts D. Device Manager C. Any Time. Component Services D. Component Services Answer: A QUESTION NO: 656 In which of the following is the Disk Defragmenter utility located? A.CompTIA 220-701: Practice Exam QUESTION NO: 654 In which of the following is the Services Snap-in located? A. Computer Management B.

System Configuration Answer: B QUESTION NO: 659 Answer: A QUESTION NO: 660 Which of the following commands opens a utility that will display component driver versions? A. cmd B.www. System Properties C. System Information C.co Which of the following utilities is started in Windows XP when msconfig is entered in the run line? m 202 . Power Options "Pass Any Exam." . System Information . System Properties B.com Ac tua lTe sts A. Task Manager D.actualtests. Task Manager D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 658 Which of the following utilities is started when msinfo32 is entered in the run line? A. msinfo32 D. dxdiag C. System Configuration B. msconfig Answer: B QUESTION NO: 661 Which of the following tools is located in the Control Panels Administrative Tools utility? A. Any Time.

100. Hardware Wizard D.1.1 Answer: D QUESTION NO: 665 "Pass Any Exam. Hardware Wizard D.www.CompTIA 220-701: Practice Exam B.10.com Ac tua lTe sts . 192.168. Any Time.actualtests. 4. 122." . Event Viewer C.1. Computer Management Answer: D QUESTION NO: 664 Which of the following is a class C IP address? A.100 C. Power Options Answer: B QUESTION NO: 663 Which of the following tools is located in the Administrative Tools Utility? A. Performance C.168.1 D.168.co m 203 . Hardware Wizard D.1 B. Power Options B. Simple File Sharing C. 172.1. Simple File Sharing B. Simple File Sharing Answer: B QUESTION NO: 662 Which of the following tools can be found in the Administrative Tool Utility? A.

co m 204 . 28 Answer: A QUESTION NO: 668 Which of the following is the MAXIMUM amount of characters used for a WPA2 encryption key? A. 10 B. 12 C. Any Time.www. 12 C. 26 D." . 64 Answer: C "Pass Any Exam. 8 B.actualtests. 16 C. 26 D.com Ac tua lTe sts . 26 D. 28 Answer: C QUESTION NO: 667 Which of the following is the MINIMUM amount of characters allowed for WPA encryption key? A. 63 D. 10 B.CompTIA 220-701: Practice Exam How many characters are used in a 64-bit WEP encryption key? A. 10 C. 8 B. 28 Answer: A QUESTION NO: 666 How many characters are used in a 128-bit WEP encryption key? A.

11g B. CPU "Pass Any Exam. C. Router B. B. Connects multiple computers to one monitor. Any Time. Modem D. keyboard.actualtests. DSU C. D. The battery is full and the laptop is plugged in. Which of the following components is the MOST likely at fault? A. CSU tua Which of the following devices converts digital to analog signals for communication between two different networks? lTe sts .co m . Fan B.www. and mouse.11n C." . Connects multiple users to one computer. 802.com 205 Ac A. 802.CompTIA 220-701: Practice Exam QUESTION NO: 669 Which of the following wireless protocols provides the MOST bandwidth for streaming video data? A. 802. Allows multiple users to have access to a central gateway.11a Answer: B QUESTION NO: 670 Which of the following BEST describes what a KVM switch does? A. Answer: C QUESTION NO: 671 Answer: C QUESTION NO: 672 A user reports that their laptop computer shuts off about twenty minutes after turning it on. Allows multiple computers to communicate with each other in a network. and that it gets unusually hot. and there are no error codes or beeps. 802.11b D.

CompTIA 220-701: Practice Exam C.co m 206 . Logic bomb Answer: B "Pass Any Exam.www. Trojan C. Cable ties B.com Ac tua A." . Unsolicited mail that is sent electronically C. Worm B. MSDS D. Code that waits for a specific response before activating B. Collects user and program information usually for malicious purposes D. ESD strap C. Surge protector Answer: B QUESTION NO: 674 Which of the following BEST describes SPAM? Answer: B QUESTION NO: 675 Which of the following BEST describes a type of file that appears harmless but is there to cause malicious intent? A. Any Time.actualtests. Battery D. Produces unsolicited advertisements via pop-up messages lTe sts . RAM Answer: A QUESTION NO: 673 Which of the following safety tools prevents static electricity damage to internal computer components? A. Spam D.

com 207 Ac tua lTe sts . B. WAN B. WindowsVista Business C. WindowsVista Premium D. Virus B. LAN D.actualtests. Unplug from the USB port. which of the following operating systems can they upgrade to and still keep the tablet PC functionality? A. C. VLAN Answer: C QUESTION NO: 678 If a client has a Windows XP tablet PC. "Pass Any Exam.www. WindowsVista Ultimate Answer: D QUESTION NO: 679 How should a technician properly remove a USB hard drive while a computer is running? A.CompTIA 220-701: Practice Exam QUESTION NO: 676 Which of the following malware is MOST likely to result in identity theft? A. Adware D.co m . Disable in the BIOS. VPN C." . Windows Vista Home B. Worm C. Spyware Answer: D QUESTION NO: 677 Which of the following BEST describes a network of computers inside a house that communicate with each other but not with computers outside of the house? A. Safely Remove Hardware Function. Any Time.

Escalate the problem to the next higher tier support shop C. Cycle the power to ensure that thent driver works B. Any Time. An established recovery point B. Which of the following is the FINAL step that should be performed? .CompTIA 220-701: Practice Exam D. An emergency repair disk (ERD) Answer: D QUESTION NO: 683 "Pass Any Exam.com Ac tua lTe A. A record of the administrative passwords C.actualtests. Start> Run> typecmd > ipconfig C. Restart the OS.co QUESTION NO: 681 m 208 . actions and outcomes sts A user has replaced an incompatible driver with one that is compatible. A complete restore of the hard drive D." . Answer: B QUESTION NO: 680 Which of the following steps will find an IP address? A. Start> Run>typecmd> dir D.www. Start> Run> typecmd> goto Answer: B Answer: D QUESTION NO: 682 It is a best practice to create which of the following after a Windows 2000 Pro OS install? A. Document findings. Establish a theory of probable causes of the incompatible driver D. Start> Run>typecmd > nslookup B.

168. D. Stand by B. Which of the following should the technician do? A. 192. 127.com Ac tua A technician wants to configure a Windows XP Pro laptop." .CompTIA 220-701: Practice Exam A customer wants to use their laptop at a local hotspot that they have successfully used before.0. Answer: C QUESTION NO: 684 Which of the following is a broadcast address? A. Check to see if the NIC is functioning.1 D.0. Suggest they move computer around.actualtests.255.255.www. NIC B. Hibernate D. 255. Suspend Answer: A QUESTION NO: 686 Which of the following laptop components allows connectivity with nearby devices using a PAN? A. B. however. Ask if they have a modem. Shut down C. C. 169.co m 209 . The laptop also needs to be able to resume quickly from this mode.127 B.255 Answer: D A.1.1 C. Which of the following power saving modes should a technician choose? lTe QUESTION NO: 685 sts . Any Time.254.10. Check thatWiFi is enabled. they are not receiving any WiFi signals. WiFi Card "Pass Any Exam. It needs to write current work to memory and enter a low power state after fifteen minutes of no activity.

but is now attempting to use the laptop's embedded keyboard. Email an assistant at the business to see if they are satisfied with the services rendered. Question the customer to find if they used suspend instead of shutting down the computer when they left the office. Email the business owner and offer discounted services for the next system upgrades. Contact the customer with a follow-up call." .CompTIA 220-701: Practice Exam C. The customer had the laptop working properly all day in a docking station setting.co m Answer: B . Which of the following would be the BEST course of action to take? . Right click on the print job and select restart. B. Contact the customer with a follow-up call. Right click on the print job and select resume. Bluetooth D. B.com 210 Ac tua A. B.actualtests. D. Right click on the print job and select properties. C.www. Broadband card Answer: C QUESTION NO: 687 How can a user continue a paused print job when using Windows XP? A. Have the customerrestart the computer to reset the keyboard for the customers profile. inquiring how the systems are running and offering any additional assistance. lTe sts A week ago a technician completed several upgrades for a business. inquiring when the next system upgrades can be started and offer discounts. The technician has not heard back from the client. Question the customer to determine if they are using the embedded keyboard for the first time. Which of the following is the NEXT action to take? A. Any Time. Right click on the print job and select cancel. D. QUESTION NO: 688 Answer: C QUESTION NO: 689 A company customer calls in because the keyboard on their newly issued laptop is not working right. C. C. "Pass Any Exam.

" . Router Answer: A Answer: D QUESTION NO: 692 A technician is trying to change the boot order on a laptop in order to install Windows Vista from a DVD. Switch B.CompTIA 220-701: Practice Exam D. /b D. Bridge D. Check the keyboard drivers in Device Manager and reload if out of date. BOOT. /v C. /r B. Modem C. Any Time. BIOS D. Answer: C QUESTION NO: 690 Which of the following would be the BEST device to replace a hub? A.com Ac tua lTe A. Hard Disk MBR Answer: C QUESTION NO: 693 "Pass Any Exam.www. /t sts Which of the following settings would a technician have to set in order to have a barcode reader perform a horizontal tab? . Where would be the proper place to configure this? A.actualtests.INI file C.co QUESTION NO: 691 m 211 . PXE Boot Rom B.

RAID 1 C. Hard Drive Answer: B QUESTION NO: 694 A technician has setup two disks in a RAID array of equal size. RAID 10 Answer: A QUESTION NO: 695 Answer: A QUESTION NO: 696 Which of the following RAID arrays does stripping with parity? A.actualtests. RAID 0 B. CPU Fan C. RAID 10 "Pass Any Exam.co m 212 . RAID 5 C. Processor B. RAID 10 tua Which of the following RAID arrays does only striped volumes? lTe sts . RAID 6 D. Which of the following RAID arrays is the technician using? A. RAID 1 B.com Ac A. Which of the following is MOST likely failing? A. RAID 5 D." .www. RAID 1 C.CompTIA 220-701: Practice Exam A user reports a constant whining noise coming from their computer while it is on. Optical Drive D. RAID 5 D. Any Time. RAID 0 B.

Any Time. STP B." .www.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 697 Which of the following cable types sends and receives data by the use of light? A. BNC Answer: A Explanation: With twisted pair cable you can use RJ-45 connector. Fiber C. UTP . Coaxial D. RG-6 C. ST D.actualtests.co Which of the following cable types contains a foil shield inside the jacket? m 213 . The RJ-45 is an eight-wire connector used commonly to connect computers onto a local-area network (LAN). UTP Answer: B QUESTION NO: 698 Answer: C QUESTION NO: 699 Which of the following connectors is commonly used on CAT6 cable? A. CAT6 C.com Ac tua lTe sts A. The UTP ( unshilded twisted pair) cable often is installed using a Registered Jack 45 (RJ-45) connector. especially Ethernets "Pass Any Exam. Fiber B. STP D. RJ-45 B.

DSL D.11n C. Coaxial B. Fiber D. RJ-11 B. Satellite C.11a B.actualtests. 802. Any Time. STP Answer: A QUESTION NO: 702 Which of the following Internet access types has the GREATEST amount of latency? A.11g D. Cable Answer: B QUESTION NO: 703 Which of the following wireless types uses 5GHz frequency and can transmit data up to 54Mb? A.co m 214 ." . Fiber B. 802. BNC C.CompTIA 220-701: Practice Exam QUESTION NO: 700 Which of the following connectors is commonly used on CAT3 cable? A.www. UTP C. Bluetooth "Pass Any Exam. 802. ST D.com Ac tua lTe sts . RG-6 Answer: A QUESTION NO: 701 Which of the following cable types have a single copper wire used for sending and receiving data? A.

actualtests. Satellite Answer: C QUESTION NO: 705 Answer: B QUESTION NO: 706 Which of the following malware types captures personal information? A.com Ac tua lTe A. DSL B. Fiber D. Spam D. Spyware B. Spam C. Adware sts .co Which of the following computer infections allows several computers to launch attacks against a network? m 215 . Cable C." . Botnet B.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 704 Which of the following transmission mediums has the GREATEST speed? A. Spyware Answer: D QUESTION NO: 707 Which of the following malware types displays pop-up advertisements on a PC wanting a user to purchase something? "Pass Any Exam.www. Adware D. Botnet C. Any Time.

Worm D." . without actually installing it on the workstation? A. Floppy C. Network Answer: A "Pass Any Exam. Uninterruptible power supply C. Spam B. Any Time.com Ac tua lTe sts QUESTION NO: 709 . Botnet D. Adware C.CompTIA 220-701: Practice Exam A. Adware Answer: D QUESTION NO: 708 Which of the following malware types sends out email from a clients address book? A.actualtests. Botnet Answer: C Which of the following devices would BEST protect the clients equipment from power outages? A. Spyware C. Spyware B. CD B.www. Grounded outlet Answer: B QUESTION NO: 710 Which of the following boot devices can a Live version of the OS be installed and tested on. Internal hard drive D.co m 216 . Surge protector D. Power strip B.

480Mbps. B. 12Mbps. NLX Answer: B QUESTION NO: 714 IEEE1394b is capable of transfer rates of up to: A. SCSI hard drive Answer: C QUESTION NO: 713 Which of the following motherboards would be installed in a small form factor case? A. ATX B. AT D. Micro ATX C. SMTP D. Any Time.ROM drive C. FTP B. 800Mbps.actualtests.co m 217 . USB thumb drive D. "Pass Any Exam. D. HTTPS C.CompTIA 220-701: Practice Exam QUESTION NO: 711 Which of the following protocols uses port 110 by default? A." .www. C. 400Mbps. POP Answer: D QUESTION NO: 712 Which of the following is a type of solid state drive? A. DVD. IDE hard drive B.com Ac tua lTe sts .

AC or DC Voltage C.actualtests. the customer reports the NIC link lights for that computer are not on. 10 or fewer B. Lower latency C.www. In addition. 110/120 Volts AC or 220/240 Volts AC B.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 715 The voltage selector on the back of some power supplies allows a technician to select between which of the following? A. Increases length of cable D. Can be used with VoIP Answer: A QUESTION NO: 717 A Windows XP workgroup computer can have up to how many concurrent connections? A. Fire resistant B. Which of the following could be the problem? "Pass Any Exam. 110/120 Volts DC or 220/240 Volts DC Answer: A QUESTION NO: 716 Which of the following is an advantage of using Plenum CAT5 cable when installing a network? A. 25 or fewer Answer: A QUESTION NO: 718 A customer with a SOHO network reports one computer on the network does not have Internet access." . Any Time.com 218 Ac tua lTe sts . 6/12 Volts DC or 12/24 Volts DC D. 15 or fewer C. 20 or fewer D.co m .

B. Remove and replace the network card. Debug Mode Answer: C QUESTION NO: 721 After a computer starts it displays an error message NTLDR is missing. Re-install the OS. Update the device driver. Switch is not working. Safe Mode D. the technician notices a yellow exclamation mark in Device Manager. Any Time. Which of the following is the NEXT step? A. D.CompTIA 220-701: Practice Exam A. Answer: D QUESTION NO: 720 A technician needs to boot a computer with only the basic devices and drivers. Where can the technician locate the NTLDR files? A. Which of the following boot options will accomplish this? A.co m 219 . NTOSKRNL "Pass Any Exam.www.com Ac tua lTe sts Explanation: To troubleshoot this problem." . Updating the device driver may help when an installed device isn't working properly. you should update the device driver. Enable Boot Logging C. D. C.actualtests. Firewall is not working. Boot Mode B. C. Answer: D QUESTION NO: 719 After installing a network card. B. Internet site is down. Network server is not working. . Join the computer to the workgroup.

B.co m 220 .SYS D. Answer: A "Pass Any Exam. Which of the following is the NEXT step to troubleshoot the issue? sts . B. After pushing the power button on the laptop the technician can hear the hard drive is spinning and the operating system start. D. Which of the following is the BEST solution? A. Any Time. BOOT. OS installation disk C. IO. NTDETECT. Upgrade the memory. CONFIG. C. POST Answer: D QUESTION NO: 723 Answer: B QUESTION NO: 724 A customer reports that a laptop does not start when the power button is pressed. Connect the laptop to a monitor." . Replace the battery. Change power outlets.actualtests.COM Answer: B QUESTION NO: 722 When a computer is turned on.INI D. Remove the battery. but there is no video.www.com Ac tua A. NTLDR C. D. lTe A technician is troubleshooting a laptop.SYS B. Upgrade the video card. C. Replace the LCD. Replace the power button. When the laptop is plugged into an outlet it starts.CompTIA 220-701: Practice Exam B. which of the following is the FIRST process that runs? A.

CompTIA 220-701: Practice Exam QUESTION NO: 725 A client reports that their laptop will not power off when the power button is pushed.com 221 Ac tua lTe A.ROM/DVD player into a laptop. D. The OS is not installed.www." . The power-management console C. "Pass Any Exam. The MBR B. Check to see if a disk is present in the drive.co A technician installs a new CD. Which of the following could be the issue? A. The RAM is not seated properly. B. Any Time. Which of the following should the technician do NEXT? m . Which of the following is the MOST likely issue? A. Check the manufacturer's recommended settings. D.actualtests. The system is overheating. sts . The AC/DC adaptor D. The battery Answer: B QUESTION NO: 726 Answer: D QUESTION NO: 727 A customer reports that a laptop starts running for a few minutes before freezing or shutting down. C. B. Check the USB settings for the drive. Check if the drive is properly plugged in. C. Answer: B QUESTION NO: 728 Which of the following are examples of common techniques used in social engineering? (Select TWO). Additional memory needs to be installed. The technician powers on the laptop and the drive is not detected.

D.com Ac tua lTe sts . Flattery Answer: C. Hard Drive D. communications in both directions simultaneously. C. Insulting the subject to motivate a response C. Asking passive aggressive questions E." .co m 222 . printing on both sides of paper simultaneously. Answer: D "Pass Any Exam. B. Requesting public information B. printing on both sides of paper one at a time. to perform a technical risk assessment of employees within the company. D.E QUESTION NO: 729 Social engineering is used to: A. B.actualtests. Assuming a position of authority D. to test sociological boundaries with in the company. engage in harmless communication. System ROM Answer: B QUESTION NO: 731 Full duplex supports transmission of: A. acquire unauthorized information to achieve a goal. communications in both directions one at a time.www. CMOS ROM C.CompTIA 220-701: Practice Exam A. System RAM B. Any Time. Answer: A QUESTION NO: 730 Where is the power on password stored? A. C.

tua lTe sts .actualtests.com Ac A. by default? A. Port 25 D. It pings a workstation from a remote server. Answer: A QUESTION NO: 733 Which of the following ports is used for telnet.www. Port 25 D. Port 21 B. It retrieves email from the mail server. Port 23 C. Port 21 B. It blocks popup ads. C. Any Time. A tool that tells a user of the workstation that they have exceeded their memory quota. D." . Port 110 Answer: B QUESTION NO: 734 Which of the following is the POP3 port used for? Answer: D QUESTION NO: 735 Which of the following ports is used by POP3. It holds a log of the last three passwords used. by default? A.CompTIA 220-701: Practice Exam QUESTION NO: 732 Which of the following is the definition of telnet? A.co m 223 . C. D. B. A tool that allows a user to use the workstation as a telephone through the network. A tool that allows a user to connect to other computers. Port 110 "Pass Any Exam. Port 23 C. A tool that allows a workstation to tell the network that the workstation is present. B.

" . Which of the following is the cause? A. Any Time. Excessive movement between system memory and virtual memory. Wireless router B.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 736 A workstation has been experiencing intermittent system problems. electric shock felt on computer case. Network D. Power supply D. Any damage to a hard drive caused by an intention or unintentional jolt or movement. C. sts . Processor is going bad B. Printer E.co m 224 . System RAM Answer: B. UPS not working properly Answer: C QUESTION NO: 737 Drive thrashing is described as which of the following? Which of the following can be used as a boot device upon startup? (Select TWO).www. A method of recovering lost data from a hard disk. The user described the problems as: occasional rebooting. A recognized method of disposing hard drives that contain sensitive data. A. RAM module is faulty C.actualtests.com Ac QUESTION NO: 738 tua Answer: A lTe A. overheating. and the hard drive stops working. USB C.C QUESTION NO: 739 "Pass Any Exam. D. B.

C.CompTIA 220-701: Practice Exam Which of the following allows a technician to boot from a special device upon startup? A. Start> Run>cmd B.www. Help the user with every issue that they call about and put all other work orders on hold.com Ac tua lTe QUESTION NO: 741 sts Answer: B . Which of the following utilities could be used to check if there is a remote device on the network? A. Ask another technician to take over support for this user. Start> Run> Accessories> Command Prompt C. ipconfig C.actualtests. Windows Key + B Answer: A QUESTION NO: 740 A user is calling excessively with computer issues. Ask the user to call another technician for more in-depth assistance. B. ping Answer: D QUESTION NO: 742 Which of the following is a way to get to a command prompt in a Windows XP machine? (Select TWO). A. nslookup D. Start>Programs>Accessories>Communications> Command Prompt D.co m 225 . Start> Programs> Accessories> Command Prompt "Pass Any Exam. F12) B. Function keys (e." . Any Time. Ctrl + Alt + B D. Shift + B C. F9. D. Which of the following should the technician do? A. netstat B.g. Explain to the user they need to fill out a work order for the computer issues.

C. Answer: A QUESTION NO: 744 Which of the following components is used to connect expansion boards to the motherboard? A. Chipset Answer: C QUESTION NO: 745 A technician is about to use a cleaning solvent. MSDS Answer: D "Pass Any Exam." . There are multiple printers in the office. Which of the following is the FIRST step that the technician should do? A.co m 226 . A past technician's documentation D. and all other users are able to print to the printer. it does not print. PS/2 B. B. Which of the following places should the technician look to find the proper handling procedures? A. The cleaning label B.CompTIA 220-701: Practice Exam E. Replace the paper in the printer.com Ac tua lTe sts . Reboot the workstation and have the user log in again. Restart the print spooler service.www.D QUESTION NO: 743 A user is trying to print to a network printer.actualtests. NIC C. D. The manufacturer's documentation C. Start> Control Panel> Run>cmd Answer: A. Any Time. however. Riser card D. Confirm the printer name where the user is trying to print. every time the user sends a print job to the printer.

Seven D. One B. B. D. provide protection from heat. C. domain.co m When applying the security settings to a network. "Pass Any Exam. WAN. Three C.actualtests.com 227 Ac tua QUESTION NO: 748 lTe Answer: B sts A. assist with data transmission. B. Any Time.www. D. Return to the manufacturer for recycling. Nine ." . Store in an air-tight container. LAN B. Put the toner into a sealed bag and then throw into the garbage. C. which of the following is the MINIMUM number of failed login attempts before a user is locked out? . Answer: D QUESTION NO: 749 A network that has no server controlling the computers is known as a: A. prevent outside interference. Answer: D QUESTION NO: 747 The foil shielding on a STP cable is there to: A. Dispose in an incinerator. C. which of the following is the BEST way to dispose of the old cartridge? A. prevent damage from weather.CompTIA 220-701: Practice Exam QUESTION NO: 746 After changing the toner cartridge on a printer.

Rom is compatible hardware. What should be the BEST first step to resolve this issue? A. Making sure that replacing the power supply is not cost prohibitive. Make sure that the disc is a CD and not a DVD. Check to see if the BIOS register the drive. Making sure the power supply will fit into the casing. Ensure that shielded cable was used for the network. D. Check to see if theCD. one power supply is as good as another.actualtests. Make sure that the network cable is not touching any other cables. Ensure that the CD drive is installed. Any Time. B. Answer: D QUESTION NO: 750 A user reports that their CD. sts When a component has a proprietary power supply what is the main limitation? . B.Rom is not reading a disc. Answer: C QUESTION NO: 753 "Pass Any Exam. B. workgroup. C. There are no limitations. Replacing it with a power supply made specifically for that unit. C. QUESTION NO: 751 Answer: B QUESTION NO: 752 A user calls with a concern about network performance.com Ac tua lTe A." . Check to see if the network cables were terminated properly. D.co m Answer: B 228 . D. Make sure the network cable is seated properly in the users computer. which of the following would be the FIRST step to evaluate this issue? A.CompTIA 220-701: Practice Exam D. C.www.

complex user names.co m . The customer has tried the power buttons on the computer and monitor multiple times and still the computer and monitor will not turn on.www. A record of the ADMIN passwords. Any Time.actualtests." . What would be the questions to ask this customer? (Select THREE). D. powering up? B. background checks for users. Answer: B QUESTION NO: 754 Which of the following is a best practice to create during an OS installation? A. lTe sts .com 229 Ac tua A remote customer calls and says their computer and monitor will not turn on. that is plugged into the same power strip/surge protector. B. A complete back up of the hard drive.CompTIA 220-701: Practice Exam Certificate based security for a network would involve the use of: A. Was the electric bill paid? D. retinal scans. D. An established recovery point. smart cards. C. Which of the following would be the BEST questions to ask the customer? (Select TWO). Answer: C QUESTION NO: 755 A. Other equipment plugged into the same power strip/surge protector also will not turn on. "Pass Any Exam. The customer says the tower computer will not turn on and the monitor will not turn on either. An emergency recovery disk (ERD). What is the manufacturer of the power strip/surge protector? Answer: A. Did the computer and monitor work before? C. C. Is another piece ofequipment. Is it a LCD or CRT monitor? E.B QUESTION NO: 756 A remote Customer calls with a dead computer. B.

Perform backup of all data QUESTION NO: 758 Answer: B QUESTION NO: 759 Which of the following power management settings will allow any key press or mouse movement to bring a computer back to a usable state by default? A. Standby B.CompTIA 220-701: Practice Exam A. Always on B. What is the manufacturer of the power strip/surge protector? E. Is another piece of equipment plugged into the same power receptacle and is it working? C. Can you or someone else check the circuit breaker for that receptacle? D. Nothing. Wake on LAN "Pass Any Exam.actualtests. Nothing should be affected C. Always on C. Standby D. Create restore point D. What kind of equipment is plugged into the power strip/surge protector? Answer: B. Has any electrical work been done recently? G. proceed with solution. What is the manufacturer of the other equipment plugged into the power strip/surge protector? F.com 230 Ac A.C." .www. Hibernate C.F QUESTION NO: 757 Which of the following should be recommended prior to any solution that you will implement? A. Wake on LAN tua Which of the following power management settings will require the power button to be pressed to bring a computer back to a usable state by default? lTe sts Answer: D . Make a list of all programs that will need to be reinstalled in event of a system failure B. How big is your electric bill? B. Any Time.co m .

Send them off on a small task to get a moment to concentrate and finish the job Answer: D QUESTION NO: 762 A CRT has stopped working. Which of the following is the BEST solution? A.com Ac tua A. Explain that what is being done is extremely complicated and requires concentration. Check that the tube and capacitors are intact D. Give them a list of blog sites and documentation that discuss the twoOSs D. end the conversation C. Dispose through proper channels or send it to be repaired C.co Answer: B m 231 . Throw it in the trash. Any Time. relax and try to be as calm as possible while working through the distraction C." . Tell the customer that both are excellent choices B. Say nothing. Explain the pros and cons of each system lTe A customer has asked if Windows XP is better than Windows Vista.www. What is the BEST response to this question? sts QUESTION NO: 761 . D. the customer continually asks questions about every step being performed. CRTs are being replaced by LCDs Answer: B "Pass Any Exam. Continue answering thequestions. Hibernate Answer: A QUESTION NO: 760 While working on a computer at a customers home.actualtests.CompTIA 220-701: Practice Exam D. It is getting to the point that is becoming a distraction. Ask to be excused to use the phone to take a small break outside to get some air B. Which of the following should the technician do? A. Put on an ESD strap and inspect the internal components B.

Install a UPS in the office "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 763 On average how often passwords should be changed? A. Give the user a dedicated printer. Have the user work after hours to finish their print jobs.www. 60 to 90 days C. Install a generator in the office C. C. tua A users high priority print jobs are constantly being held up by larger jobs of lesser importance. Which of the following is the BEST option to alleviate this issue? lTe sts . Between 4 and 6 characters Answer: B QUESTION NO: 765 Answer: A QUESTION NO: 766 Which of the following can be done to ensure that the workstations are not damaged and do not lose power during momentary power spikes or blackouts? A. Give the user permissions to cancel other users print jobs. Annually D. Between 10 and 12 characters B. Between 6 and 8 characters C.com 232 Ac A. Any Time. B.co m . D.actualtests. Replace all CMOS batteries in the office B. Between 8 and 10 characters D. 30 to 60 days Answer: A QUESTION NO: 764 On average how long should your password be at minimum? A." . 90 to 180 days B. Raise the priority of the users jobs to the highest level.

co m . Have an employee work nights to perform the shut down when the power supplies battery is about empty D. What is an option to ensure that all work is not lost and damage does not occur to the system? A. Retrieve the work from a hot site for the office C. Preparing system for Automated System Recovery (ASR) C. closes programs.CompTIA 220-701: Practice Exam D. Which of the following is the action that is being performed? A.www. Recently the building has been experiencing lengthy power outages and when the employees return the next morning they find that not only all work has been lost. Any Time. You decide to go to a prior restore point. and shuts down the computer B. Rolling back to an earlier configuration B. "Pass Any Exam. Restoring all files from a storage device Answer: A QUESTION NO: 769 A customer wants to use their laptop at a local hotspot that they have successfully used before. Which of the following should you try FIRST? A." .actualtests. Shut down the computer before you leave and have them perform the calculation during their down time Answer: A QUESTION NO: 768 You have changed something on your workstation that is affecting the stability of your OS. Install power strips in the office Answer: C QUESTION NO: 767 There are computers that are left on overnight to complete certain calculations and tasks. Use software that in case of an outage saves your work. but the computers gives an error that the computer has not been shutdown properly. There are UPSs connected to the equipment but they only last about 30 minutes.com 233 Ac tua lTe sts . however they are not receiving any Wi-Fi signals. Suggest the computer be moved around. Loading a full backup onto your workstation D.

D.ROM has compatible hardware. Software firewall B. D. Change the computer from a laptop to a desktop. Check to see if the CD. Make sure that the disc is a DVD and not a CD. Smart card D." . Check to see if the BIOS registered the drive. Check that the Wi-Fi adapter is enabled. Change the power settings in Power Management. Change the power settings on the projector.CompTIA 220-701: Practice Exam B.com Ac tua A. Answer: C "Pass Any Exam. However. each time the customer closes the laptop the computer goes into standby. C. Move the projector further away from the laptop. Answer: C QUESTION NO: 770 A customer is giving a business presentation and has attached a laptop to a portable projector. Which of the following would MOST likely solve the issue? A. Password lTe Which of the following is the authentication technology used by a fingerprint reader? sts . Any Time.co m 234 . Ask for model number. C. B.actualtests. Which of the following is the FIRST step to take to resolve this issue? A.ROM is not reading a disc. Biometrics C. D. Ask if they have a modem. Ensure that the device is working in Device Manager.www. B. Answer: D QUESTION NO: 771 Answer: B QUESTION NO: 772 A user reports that their DVD. C.

Any Time. What is the manufacturer of the computer? D. Check for other equipment plugged into the same power strip/surge protector. B. D. Check to see if the monitor and system hardware are compatible. Press CTRL-ALT-DEL and check Task Manager for programs running in the background. C. A. If the mouse has roller ball underneath could they examine it? B. Check the video cable to make sure it is still connected. Answer: D QUESTION NO: 774 A remote customer states their monitor has no display. tell the user to call back when they have calmed down. be stern with the user." . B. C.www. What is the manufacturer of the mouse? Answer: A. repeat back the issue to the user to ensure understanding.C QUESTION NO: 775 A remote customer reports the mouse cursor is moving erratically on the screen or not at all.CompTIA 220-701: Practice Exam QUESTION NO: 773 When dealing with a difficult user it is BEST to: A. Which of the following questions should a technician ask this customer? (Select TWO).D QUESTION NO: 776 "Pass Any Exam. D.co m 235 . A. E. Answer: A. What mouse driver are they using? C.com Ac tua lTe sts . Move the mouse and/or press the space bar to check if the computer is in sleep mode. Which of the following steps should be performed to check the monitor? (Select TWO). make the user promises to keep them quiet. What type of mouse is it? E.actualtests.

Failed fan in the power supply. The hard drive location in the computer. B. The amount of RAM installed. Connecting to a parallel modem Answer: B QUESTION NO: 779 A technician is getting ready to perform a repair installation of Windows. C. Hard drive location in the computer. Perform backup of all data. D. Connecting a loop-back plug B. Connecting to a parallel tape backup device D. Printing to an older printer C. The manufacturer of the RAM installed in the computer.co m 236 . Which of the following should be done FIRST prior to the installation? A. Remove unneeded external components. Which of the following MOST likely uses a parallel port? A. Which of the following should be checked? A. D. C. Upgrade all drivers.CompTIA 220-701: Practice Exam There is excessive heat near the back of a computer." . Create a restore point. Update the anti-virus software. Any Time.www.actualtests. D. Answer: C QUESTION NO: 777 A customer states that the computer is taking a long time to boot and the hard drive light is staying on constantly. CPUheatsink seated properly.com Ac tua lTe QUESTION NO: 778 sts Answer: D . The manufacturer of the computer and hard drive. B. Which of the following should a technician check to resolve the issues? A. "Pass Any Exam. B. C.

Document findings. C. Standby D. actions and outcomes. Wake on LAN B. Answer: C QUESTION NO: 781 Which of the following power management settings allows volatile data to be written to a hard drive before powering off? A.com Ac QUESTION NO: 782 tua lTe sts . Always on C. Hibernate D. Wake on LAN Answer: A QUESTION NO: 783 "Pass Any Exam. Always on C. Any Time.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 780 A technician has replaced an incompatible driver with one that is compatible. Standby B. Escalate the problem to the next tier support. B. Establish a theory of probable causes of the incompatible driver. Hibernate Answer: D Which of the following power management settings will allow a user to press any key or mouse movement to bring the computer back to a usable state by default? A. D.www.co m 237 . Cycle the power to ensure that thent driver works. Which of the following is the LAST step that should be performed? A." .actualtests.

B. Move some of the devices to other outlets and replace the power strips with surge protectors. two printers. Twelve Answer: A QUESTION NO: 786 Two workstations. the customer is asking questions wanting to know every step being performed and why.CompTIA 220-701: Practice Exam While a technician is working on a computer at a customers home. D. Move the printers to their own UPS to cut down on the amount of devices going to the outlet. Zero B. Put on an ESD strap and inspect the internal components. relax and try to be as calm as possible while working. C. Check that the tube and capacitors are intact. CRTs are being replaced by LCDs. Continue answering the questions. Which of the following is the BEST solution? A." . Explain that what is being done is extremely complicated and requires concentration. B.co m 238 . Eight D. two monitors. Ask to be excused to use the phone to take a small break outside to get some air. It is getting to the point that is becoming a distraction. Which of the following should be done to ensure safety? A.com Ac tua Which of the following is the MINIMUM amount of characters Windows XP will allow in a password? lTe sts . Send them off on a small task to get a moment to concentrate and finish the job. Dispose through proper channels or send it to be repaired. Which of the following should the technician do? A. Six C. C.actualtests. Answer: D QUESTION NO: 784 A CRT has stopped working. Throw it in the trash. Any Time.www. "Pass Any Exam. Answer: D QUESTION NO: 785 A. and a mini refrigerator are plugged into one power strip in a single outlet. D. B.

Install a generator in the office. Load a full backup onto the workstation. Which of the following actions should the technician perform FIRST? A.www. Replace the CMOS batteries to all affected equipment." . Any Time. C. Install software that saves work. Replace the power strips with surge protectors with longer cords. D. Answer: B QUESTION NO: 787 In an office there is a concern that the power occasionally spikes and blacks out for a second or two during the day. D. Roll back to a previous restore point. D.CompTIA 220-701: Practice Exam C. tua lTe Computers are left on overnight to complete certain calculations and tasks. Have an employee work nights to perform the shut down. Which of the following will BEST ensure that no damage occurs to the system in the event of an extended power outage? sts QUESTION NO: 788 . Restore all files from a storage device. C.actualtests. Replace the power strips with UPSs and eliminate the extension cords.co m . Have employees shut down their computers before they leave and perform the calculation during their down time.com 239 Ac A. B. D. Install power strips in the office. Which of the following can be done to ensure that the workstations are not damaged and do not lose power? A. There are UPSs connected to the equipment but they only last about thirty minutes. Answer: B Answer: B QUESTION NO: 789 A user has changed something on their workstation that is affecting the operability of the OS. and properly shuts down the computer. B. Prepare system for automated system recovery (ASR). "Pass Any Exam. Setup a hot site for the office so all data will be backed up. B. closes programs. C. Install a UPS in the office.

Install a wireless modem. C. Which of the following would the technician recommend for the client? A. The client would like to access the network from outside the home and on the top floor. Which of the following should the customer perform? . Any Time. Change the power settings on the projector. C." . D. B. B. Answer: C "Pass Any Exam. Install an access point. D. Press the function key and then configure the projector settings. Each time the customer closes the laptop the computer goes into standby.com Ac tua lTe A. sts A customer reports that after connecting a laptop to a projector they can see their presentation on the laptop but not on the projector screen. D. C.www. Change the power settings in power management.actualtests. Reboot the laptop to toggle image between screens.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 790 A customer has attached a laptop to a portable projector. Use the function + f10 key to toggle between screens.co m 240 . B. Answer: C QUESTION NO: 791 Answer: A QUESTION NO: 792 A client reports that after setting up a home WLAN they can only access the network from the first floor. Change the computer from a laptop to a desktop. Use the function + f8 key to toggle between screens. Set the SSID code on the laptop. Enable DHCP on the laptop. Which of the following should the technician do to solve this issue? A. Use alt + tab to toggle between screens.

co m 241 . D. B. Install multiple fans. The LCD backlight is failing. Answer: B QUESTION NO: 796 "Pass Any Exam.com Ac tua Explanation: A. Use hyper-threading. Prevents the monitor from overheating lTe sts . This might be an indication that the battery is failing and can no longer hold a charge. Compressed air Answer: A QUESTION NO: 794 Which of the following is the purpose of heatsinks? A. The LCD inverter board is going bad. B." .actualtests. C. Cools the power supply C. Install a liquid cooling system. AGP slot C.www. C. Prevents motherboards temperature from getting to low B. Which of the following is the BEST recommendation to make? A.CompTIA 220-701: Practice Exam QUESTION NO: 793 Which of the following is the BEST method for cooling a motherboards northbridge chip? A. Any Time. The screen is set to automatically dim to optimize battery power when power is disconnected. Answer: C. CPU slot D.D QUESTION NO: 795 A customer calls and wants to know how to cool a game server. Heatsink B. D. Dissipates heat from the chips D. Install more memory in the system.

C.168. C.16 12." . Software firewall Answer: C QUESTION NO: 797 A user reports that when they disconnect the AC adapter from their laptop. Answer: C QUESTION NO: 799 Which of the following IP addresses is an example of an APIPA address? A.254. Any Time. Answer: D QUESTION NO: 798 Which of the following is the purpose of thermal compound? A. D. Biometrics D. the LCD returns to normal brightness. Smart key C.com Ac tua lTe sts . The LCD backlight is failing.actualtests. Which of the following should a technician tell the user? A. Which of the following authentication technologies can be used? A. 192. D. The LCD inverter board is going bad.0. B. B.1.co m 242 .www. 172. To protect the CPU from direct contact with theheatsink. The screen is set to automatically dim to optimize battery power when power is disconnected. When the user connects the AC power. To provide thermal transfer from the CPU to theheatsink.CompTIA 220-701: Practice Exam A user requests that a technician install a fingerprint reader on the users laptop. 169. This might be an indication that the battery is failing and can no longer hold a charge. the LCD screen gets dimmer.16 B. Ergonomics B. To provide insulation around the processor.10 "Pass Any Exam.1 C. To prevent memory vibration caused by theheatsink fan.

129.18. 192.co QUESTION NO: 801 m 243 .16.253. 192.1 B. 192." .25. 129.1. 92.29.16.com Ac tua lTe sts .168. 192.10 C.18. 129.128 B.254. 201.168.168.1 C.9 D.1. 92.128 D.1 B.168.actualtests.1.16.29.1.254.10 C.254.25.10.1 Answer: D QUESTION NO: 803 Which of the following IP addresses is a private address? "Pass Any Exam.253.9 D. 92.CompTIA 220-701: Practice Exam D.www. 169. 201.254.128 Answer: D Which of the following IP addresses is a class B address? A.18. Any Time.25.1 Answer: A QUESTION NO: 800 Which of the following IP addresses is a class A address? A.10 Answer: D QUESTION NO: 802 Which of the following IP address is a class C address? A.

0. 255.10 B.10 Answer: B QUESTION NO: 804 Which of the following IP addresses would a technician see if a computer is connected to a network device but is not receiving an IP address from the DHCP server? A.25.0.168.co m 244 .16.1 D. 192.18. 172.16. 169.10. Any Time. 129. 192.255 lTe Which of the following IP addresses is a loopback address? sts . 169.10.254. 127.com Ac tua A.10.10 C.128 B.1 C.10. 92. June171988 C. comptia1 Answer: A "Pass Any Exam.10 D.168.0.actualtests.254. s1A@r4A&! B.10 B. 9ca5rl D.254.www.10 Answer: C QUESTION NO: 805 Answer: C QUESTION NO: 806 Which of the following is the MOST secure password? A.29.168. 192.168. 192." .255.253.0. 201.255.1 C.9 D.1.CompTIA 220-701: Practice Exam A.

by default? A. Keyfob D. B. BIOS password B.www." . D.actualtests. Recreate the problem. WEP B. Blu-Ray B. MAC filtering Answer: C QUESTION NO: 808 Which of the following security methods prevents loading the OS without the correct credentials? A. Resolve the problem.co m 245 . Flash C. Answer: A QUESTION NO: 810 Which of the following types of media is solid state? A. Any Time. Take the computer apart piece by piece until the problem is identified. Keylogger C. C. WPA D. CD "Pass Any Exam.com Ac tua lTe sts . Username and password Answer: A QUESTION NO: 809 Which of the following is the FIRST step in troubleshooting a problem? A. Document the problem.CompTIA 220-701: Practice Exam QUESTION NO: 807 Which of the following wireless encryption methods is the MOST secure. SSID C. DVD D.

Capture D. IEEE 1394 D. HDD D.com Ac Which of the following adapter cards allows the video on a camera to be transferred to a PC for editing? tua lTe sts A. NIC B. Any Time.co Which of the following interface card types allows Internet access through a dial-up connection? m 246 .actualtests. PCMCIA Answer: C QUESTION NO: 814 Which of the following wireless communication types works at short distances and operates by line of sight? "Pass Any Exam. DVD C." . Flash B. Graphics C. Parallel . PCIe B.www. Blu-Ray Answer: D QUESTION NO: 812 Answer: B QUESTION NO: 813 A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 811 Which of the following optical media types has the GREATEST amount of capacity? A. Modem C.

Windows 2000 D. Windows XP Answer: D "Pass Any Exam. Windows 2000 D. KVM B. Bluetooth C. WindowsVista Premium B.CompTIA 220-701: Practice Exam A. Keyboard C.www." . Touch pad Answer: C Which of the following operating systems have Flip 3D installed by default? A. Any Time. 802.11a B.com Ac tua lTe sts QUESTION NO: 816 . Touch screen D.actualtests. Cellular Answer: C QUESTION NO: 815 Which of the following input devices requires calibration before use? A. WindowsVista Basic B. WindowsVista Ultimate C. Infrared D.co m 247 . Windows Media Center C. Windows XP Answer: A QUESTION NO: 817 Which of the following is the FIRST operating system to have Windows Compatibility Mode installed by default? A.

Macintosh PC read/write access D. Control Panel> Performance> Settings> System> Virtual Memory Answer: B QUESTION NO: 821 Where is the MOST common place for Wake on LAN (WOL) to be enabled/disabled? A. To allow RAID support C. Control Panel> System> Advanced> Performance> Settings> Advanced> DEP D.D QUESTION NO: 819 Which of the following steps would allow a technician to change the virtual memory in Windows XP Pro? A. To support dynamic disks B.com 248 Ac tua QUESTION NO: 820 lTe Answer: D sts A. Any Time. User access and permissions options E.actualtests.co m Which of the following is a reason why a technician would install a new Windows XP Pro installation with a FAT32 file structure? . Files can be larger than 256MB B. My Computer> System> Performance> Settings> Virtual Memory B. Legacy support for older systems .www. Control Panel> System> Advanced> Performance> Settings> Advanced> Virtual Memory C. Add and Remove Programs "Pass Any Exam. A.CompTIA 220-701: Practice Exam QUESTION NO: 818 Which of the following are advantages to NTFS? (Select TWO). Network Neighborhood> Ethernet controller B." . Support for file encryption D. Ability to share the file and folders Answer: B. File encryption options C.

sfc B.co m 249 ." . which of the following commands would the technician use? A. In a Windows Vista workstation. sigverif C. msconfig Answer: B Which of the following is a best practice when informing users on how to remember a password? A. WEP128 C. WEP64 B. Contain on a sticky note on the back of the monitor B. Any Time.www.actualtests. Never write down the passwords C. Control Panel> Power Options D.com Ac tua lTe sts QUESTION NO: 823 . WPA2 D.CompTIA 220-701: Practice Exam C. System BIOS Answer: D QUESTION NO: 822 A technician needs to verify that all installed devices are using digitally signed drivers from the correct manufacturer. Hide a password document in the workstation D. A notepad document on the desktop of the operating system Answer: B QUESTION NO: 824 Which of the following is the STRONGEST wireless encryption standard? A. WPA Answer: C "Pass Any Exam. ipconfig D.

These types of services are known as: A. Which of the following should the employee do? A. Give the caller the information and inform an IT manager. Refuse the callers request and inform an IT manager. D. They ask the employee for their username and password. NIC driver Answer: C QUESTION NO: 828 Which of the following commands would a technician use to manage current print jobs and queues on a Windows Vista PC? A. dependency services. C.com 250 Ac tua lTe sts . registry level services. B. the print spooler requires other services to be running first. Any Time. D." . driver level services. Which of the following services may need to be restarted? A. C.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 825 An employee receives a phone call from a help desk. Windows Spool Service C. They state they need to upgrade the antivirus protection on the workstation. Answer: A QUESTION NO: 826 In order for the print spooler service to start or run correctly.co m .msc "Pass Any Exam. B. perfmon. Refuse the callers request and inform the police. primary services. Answer: C QUESTION NO: 827 A print job fails to leave the queue.www. Print Spooler D. Printer Driver B. Give the caller the username and password.

msc C. A 64-bit operating system and a 64-bit processor Answer: D QUESTION NO: 830 A customer has just purchased a new laptop. A 64-bit processor and a Vista Home Basic operating system B. B.www. to describe their 1394 "Pass Any Exam. Check for an external antenna." . Serial B.11b Answer: C Explanation: IEEE 1394 standard was originally developed by Apple and was used with trademarked name FireWire. services. D.actualtests. such as i.com 251 Ac tua lTe sts . Answer: D QUESTION NO: 831 Which of the following would be required to capture video from a digital camcorder? A. Check forWiFi radio on/off switch on the function keys.co m . print D. Check the Device Manager for a wireless network device. Check for an externalWiFi on/off toggle switch.CompTIA 220-701: Practice Exam B. A 32-bit operating system and a 64-bit processor C. eSATA C. IEEE 1394 D.link and Lynx.msc Answer: D QUESTION NO: 829 Which of the following are the minimum requirements to run a 64-bit application in Vista? A. how might a technician determine if the unit has WiFi capability? A. Without knowing the specifics of that model. Other companies use other names. C. printmanagement. A dual-core 32-bit processor and a 64-bit operating system D. 802. Any Time.

This type of repair will not affect it. Your data should be fine. Apologize and excuse oneself for a moment to take the call quickly outside the room. D.www. QUESTION NO: 832 A technician has just finished doing a repair and the client wants to know what repairs were performed." B.actualtests. I am not replacing the hard drive. the phone rings. C.co m . Which of the following is the BEST response? A. I replaced the motherboard. I will let you know what happens after the repair. "Pass Any Exam. "The memory controller was interpreting several addressed incorrectly so I replaced the DIMM.com 252 Ac A. Take the call. I cannot guarantee that your data will not be lost. D. Which of the following is the BEST action? A. In the middle of doing the repair. "Here is all my documentation for the repairs. Well. "I replaced some of the computer parts and now it is functional. This is because it is not only high speed but also supports isochronous data. Which of the following is the BEST response? sts . C.CompTIA 220-701: Practice Exam products. B. which means delivering data at a guaranteed rate. which is the main circuit board for the PC. Have the phone onvibrate before starting the repair. Put the phone between one's ear and shoulder so the technician can do the repair and talk at the same time." Answer: C QUESTION NO: 833 Answer: B QUESTION NO: 834 A technician is on a repair job and is expecting an important personal call on their cell phone. Any Time. Answer the phone and stay in the same room the whole time so the customer knows that they have not been abandoned." C. "I am not sure if your data will be lost I will confirm with my manager. please read it and then get back to me with any questions." . such as video devices." B. tua lTe A technician is replacing a motherboard and the client seems nervous and asks if they are going to lose all their data. A single 1394 port can be used to connect up 63 external devices and is ideal for devices that need to transfer high level of data in real-time.

B.Attributes.www. Biometric fingerprint scanner "Pass Any Exam.co m . while protecting the data from the operating system related issues? lTe sts . Front panel media lock B.CompTIA 220-701: Practice Exam D. Do the repair. Answer: A QUESTION NO: 835 A client is having a recurring problem with keys popping off their keyboard. tua Which of the following configurations would BEST allow sensitive data to be stored on the same hard drive as the operating system. D. Hide the sensitive data from casual view using folder Properties . B. but let the client know that the client will be charged extra for the same repair nexttime. Immediately leave and go to another room to take the call and deal with the repair later.com 253 Ac A. Show the client how to put the keys back on. C. Encrypt the sensitive data so that it cannot be read without a key. Keylogger C." . Which of the following is the BEST response to the clients next repair order? A. D. Partition the drive into two logical drives.actualtests. Do the repair with a good attitude. C. making C: the OS and D: the data. Partition the drive into two physical drives making C: the OS and D: the data. Refuse to do the repair until the client learns how to type with long fingernails. Answer: B QUESTION NO: 836 Answer: C QUESTION NO: 837 Which of the following will BEST allow a technician to secure a computer against unauthorized use without entering a password? A. The technician knows that it is because the client has long fingernails and is weary of having to return every week to replace keys for this client. Do the repair and request that the client trim their fingernails to prevent the keys from popping off. Any Time.

Answer: A "Pass Any Exam. Power strip C. Any Time.com Ac tua lTe sts . C. Remove excessive dust and loose items." . Leave it up to the client to take their own precautions. Install an uninterruptible power supply (UPS). Cover the extra power plugs not being used with electrical tape. Which of the following is the BEST action to take? A.co m 254 . D. Answer: C QUESTION NO: 840 A technician has replaced a power supply for a client and notices there is no power protection in use. Barcode reader Answer: C QUESTION NO: 838 A user reports that the power briefly went out at home while they were in the middle of editing a very important file.www. Unplug the computer after testing and recommend to the client that they need to install a surge protector. Which of the following devices would BEST help the user avoid further interruptions from short power failures? A. D.actualtests. Replace all cooling fans with new ones. B. B. CMOS battery Answer: A QUESTION NO: 839 Which of the following preventive maintenance techniques should be performed when opening a computer for repair or upgrade? A. UPS B. Check for and remove outdated components. C. Larger power supply D.CompTIA 220-701: Practice Exam D. Tell the client they need to install a surge protector soon.

Suggest purchasing a newer processor.255. Class D Answer: C QUESTION NO: 844 Which of the following network classes exists if the default subnet mask is 255. Answer: A QUESTION NO: 842 After the technician performed a repair and has verified that the computer is working properly. Class B C.www. Class C D. B.0? "Pass Any Exam. music and browse the Internet. D.0.co m 255 .actualtests. Establish a plan.255. B.com Ac QUESTION NO: 843 tua lTe sts . D. which of the following actions should be taken NEXT? A.CompTIA 220-701: Practice Exam QUESTION NO: 841 A client reports that their system runs slowly. The system specifications are still very good.255. Identify the problem. Which of the following is the FIRST action to take? A. Class A B. Document the actions." . Increase the systems RAM. Run CHKDSK on the hard drive. Answer: B Which of the following network classes exists if the default subnet mask is 255. Defragment the hard drive.0? A. C. C. Formulate a theory. They have had the system for two years and use it primarily to download photos. Any Time.

0? A. Class C D. Class C D. Class A B. Class C D.com Ac A. Class B C. Class D Answer: A QUESTION NO: 846 Answer: C QUESTION NO: 847 Which of the following network classes exists if a hosts IP address is 172. Class B C.1.0? A.168.www.1? lTe sts .co m 256 . Class C D. Class A B.0. Class D "Pass Any Exam.255.30. QUESTION NO: 845 Which of the following network classes exists if the default subnet mask is 255.22." . Class D Answer: B Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255.actualtests. Class D tua Which of the following network classes exists if a hosts IP address is 192. Class B C. Class B C. Any Time. Class A B. Class A B.0.0.0.CompTIA 220-701: Practice Exam A.

Router C.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 848 Which of the following network classes exists if a hosts IP address is 10. B. Any Time.com Ac tua lTe sts A. Switch B.co Which of the following devices can automatically assign host IP addresses? m 257 . Hub D. D. Answer: B QUESTION NO: 851 Which of the following contains the settings to change the size of the paging file? A." . dynamic IP address.www. Class D Answer: A QUESTION NO: 849 Answer: B QUESTION NO: 850 A host that has been assigned a permanent IP address is said to have a: A. Class C D. Task Manager "Pass Any Exam. stationary IP address.172. C. Class B C. reserved IP address.actualtests.1? A. Bridge .1. static IP address. Class A B.

Virtual Memory D. right click on the print job and select properties. D. Double click theprinters icon. The component is disabled. B. right click on the print job and select cancel. Double click theprinters icon. C. Double click theprinters icon. The components driver is outdated. D. C. B. right click on the print job and select delete. right click on the print job and select resume. right click on the print job and select cancel. Double click theprinters icon.www. Double click theprinters icon. Any Time. Answer: D How can a user temporarily stop an active print job when using Windows XP? A. Double click theprinters icon. right click on the print job and select restart. Double click theprinters icon. D. C. B. right click on the print job and select pause. Device Manager C. right click on the print job and select restart.co m 258 . Double click theprinters icon. Hardware Profiles Answer: C QUESTION NO: 852 Which of the following is indicated when a yellow question mark appears next to a device on the Device Manager list? A.CompTIA 220-701: Practice Exam B. The components driver is not found." .actualtests. Answer: A "Pass Any Exam. The component is not installed.com Ac tua lTe sts QUESTION NO: 853 . Answer: A QUESTION NO: 854 How can a user continue a paused print job from the first page when using Windows XP? A.

right click on the print job and select restart. Ports C. Answer: C QUESTION NO: 857 In Printer Properties. Answer: C QUESTION NO: 856 A remote user cannot locate a printer connected to a host computer in a workgroup. D.com 259 Ac tua lTe sts . The shared printer is not compatible with the host computers operating system. Any Time. C. Double click theprinters icon. 10 "Pass Any Exam.co m . 5 B. C. Print sharing has not been enabled on the host computer. Double click theprinters icon. Double click theprinters icon.www. right click on the print job and select properties. The print drivers have not been installed on theusers remote computer. Simple file sharing has not been enabled on the host computer. right click on the print job and select resume.CompTIA 220-701: Practice Exam QUESTION NO: 855 How can a user delete an active print job when using Windows XP? A.actualtests. General Answer: A QUESTION NO: 858 How many concurrent connections can a Windows XP computer have established at any given time? A." . Which of the following is the MOST likely cause? A. which of the following tabs gives the technician the ability to set time availabilities on a shared printer? A. Double click theprinters icon. D. B. Security D. right click on the print job and select cancel. Advanced B. B.

15 D. QUESTION NO: 860 Answer: D QUESTION NO: 861 Which of the following is the BEST response when interacting with a customer? A. A user checking their personal email at an office. Only ask the customercloseD. A remote salesman must transfer contract data to the corporate office. Please try to be more conscious of static when using this PC. Be sensitive to the customer's culture.CompTIA 220-701: Practice Exam C. Inform the customer of the expense that is being incurred. D. C. Please inform me if you think you want me to come back and check it again tomorrow. Use technical acronyms to show your technical expertise." . D. D. Please inform me if you continue to have any problems with this PC.www. C.co m Answer: C 260 . The technician has verified that the unit is working properly and is now updating the customer on the event. B. 20 Answer: B QUESTION NO: 859 Which of the following is an example of when a VPN should be used? A. Any Time. Which of the following responses would be BEST to use? .ended questions. B. A remote user updating the antivirus software on their notebook computer.actualtests. Answer: D "Pass Any Exam.com Ac tua A. A kiosk in a department store that looks up information in their online catalog. C. Please inform me if the PC will be processing more work than for which it was designed. lTe sts A technician has replaced a failed DIMM. B.

Call the new service customer and re-schedule the call for another time. Call the service manager and inform them of the current situation. C.CompTIA 220-701: Practice Exam QUESTION NO: 862 A technician is working onsite on a virus problem affecting several computers and servers. Before starting any work on the system. D. which of the following is the FIRST course of action to take? A. Which of the following is the NEXT step to take? A. C. Which of the following would be the BEST choice to address this situation? A. A new service call is received.com 261 Ac tua lTe sts . Follow the manager's instructions. Remove the cover of the workstation case and use an ESD strap before the upgrade. Document the core actions and inform the customer the repair has been completed. share this with the customer and take steps to minimize the reoccurrence. B. D. B. Answer: C QUESTION NO: 864 A technician is sent to do a hard drive upgrade in a workstation." . Answer: A QUESTION NO: 863 A technician has completed the repair of a problem on a PC. Call the service manager and inform them of the current situation. Complete a full backup of the workstation before making any upgrades. Any Time. share this with the customer and take any preventative measures. with a response time to another site of two hours. Upgrade the hard drive and reboot the system. C. Unplug the workstation and begin the upgrade. B. Document the solution. D.www. Call the service manager and inform them that the new service call cannot be made in time. Call the customer and reschedule for another time. Inform the customer of the steps taken during the repair and continue to the next service call. Document the entire event.co m .actualtests. Answer: A QUESTION NO: 865 "Pass Any Exam.

Answer: C Explanation: To implement file encryption on your Windows 2000 computer.www. NTFS.CompTIA 220-701: Practice Exam The preferred file system for use with all Windows operating systems starting at Windows 2000 is: A. VRAM C. Installation of the NTLDR B. B.co Which of the following needs to be completed before a clean installation of Windows Vista can occur? m QUESTION NO: 866 262 . C. Installation of updated device drivers sts ." .INI file C. RAID Answer: C QUESTION NO: 868 Which of the following is the FASTEST possible connection speed for an external hard drive? "Pass Any Exam. CDFS. HPFS. Proper configuration of the BOOT. NTFS-E is an invalid file system name. CMOS B. FAT32. Any Time. Answer: C QUESTION NO: 867 BitLocker works with which of the following components on a machine to provide the user with a fully encrypted hard disk environment? A. D.actualtests.com Ac tua lTe A. TPM D. Partitioning and formatting of the hard drive D. you can use only NTFS file system because only NTFS support encryption.

IEEE 1394b Answer: D QUESTION NO: 869 A user is reporting frequent drops in the 802. Any Time. Windows Vista Home Premium B. Windows Vista 64-bit edition D. Which of the following is the MOST likely cause of the customers issues? A. Windows Vista Home Basic C. USB 2.www. EMI Answer: A QUESTION NO: 870 Which of the following memory types finds and corrects errors? A. The customer has installed a new cordless telephone recently that uses the 2.co m .0 D. Dual-channel C. 802.CompTIA 220-701: Practice Exam A. A.4GHz spectrum. ESD D.11g wireless signal.com 263 Ac tua lTe sts .11n B. WindowsVista Ultimate "Pass Any Exam. IEEE 1394a C. RFI B." .actualtests. Electrical surges C. ECC Answer: D QUESTION NO: 871 A customer wants to upgrade from Windows XP Professional to Windows Vista. Which of the following operating systems needs to be used when performing this upgrade? (Select TWO). and does not wish to lose any files in the process. RDRAM D. Double-sided B.

Wattage D.actualtests. Freeware D. Which of the following should the technician check FIRST? ." . B. If the printer needs the queue cleared. The user sent ten different documents over a span of an hour. Amperage Answer: C Explanation: "Pass Any Exam.co m Answer: A. lTe sts A user reports that none of their documents are printing. D. If the print spooler service needs to be configured for multi-page printing. Any Time. Trojans C. If the printer needs a memory upgrade to print multiple documents at once. Shareware QUESTION NO: 873 Answer: D QUESTION NO: 874 A technician is building a new system for a client with multiple processors and hard disk drives. A. C.E QUESTION NO: 872 Which of the following are known as malware? (Select TWO). Spyware B. If the printer needs a firmware upgrade to print multiple documents at once.CompTIA 220-701: Practice Exam E.www. Hertz C. WindowsVista Business Answer: D. Frequency B.com 264 Ac tua A.B . Which of the following power specifications is MOST important to look for when deciding on the power supply unit for the system? A. DLLs E.

It is standard among power supplies and has nothing to do with the devices connected to the power supply. call the customer from a mobile phone. C. Lithium Ion D. While replacing the power supply in your PC. The voltage would not change with the power supply because it unit of measure of how much potential or electromotive force is present. you must be careful about the wattage it provides. Nickel Metal-Hydride B. Which of the following is the BEST course of action? A. Nickel Cadmium Answer: C QUESTION NO: 877 The technician is driving from one appointment to the next and encounters a traffic jam. QUESTION NO: 875 How many devices are supported on a single USB port? A. Call another technician and have the other technician reschedule the appointment for another date.co m . reschedule for another time. 64 C. and explain the delay. Amperage and resistance are not selling points for power supplies." . 128 Answer: C QUESTION NO: 876 Which of the following battery types are used in MOST laptops? A.www. You need to ensure that all the connected devices and the devices inside the computer do not require more wattage than the chosen power supply can offer.actualtests. 127 D. "Pass Any Exam. Alkaline C. D. call the customer and cancel the appointment. The technician had planned to arrive five minutes early. Use an alternate route and get to the appointment ten minutes after the scheduled time. Any Time. B. Pull over. 32 B.CompTIA 220-701: Practice Exam Power supplies are rated in watts.com 265 Ac tua lTe sts . Pull over.

the customer demands the computer be replaced immediately. to boot the computer and retrieve the users data to a shared network drive. D. As the technician begins to evaluate the situation. D. The customer would like another computer so they can make their presentation that is due in an hour. Which of the following is the BEST method of working with this user? A. Repeat the steps multiple times so that the user can understand the computer terms. until the technician can arrive and work on the computer themselves. explain with authority. Speak slowly.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 878 The technician is assisting a user who has little knowledge of computer terms. explaining to the user the data may not be retrievable within the hour to set a reasonable expectation. After listening to the user. The company has provided remote control software. The user is attempting to install a local printer and has become frustrated and is berating the support staff. B.actualtests. Work quickly.co m Answer: A . QUESTION NO: 879 A. Answer: C QUESTION NO: 880 The technician is talking to a company user who is out of state on a business trip. using the various OS options available. C. direct the user to do a hard shut down with the computer and talk them step by step through the boot process. and an error message of a corrupted file. Which of the following is the BEST course of action? sts . C. Remain calm and positive. Shut down the computer. explain to the user the computer will be taken to the shop to be repaired and will be returned when it is completed.www. Listen and ask questions using non-technical terms." .com 266 Ac tua lTe The technician has arrived at an angry corporate users desk to find a bluescreen. Advise the user to not do anything else. Which of the following is the BEST course of action? "Pass Any Exam. B. Any Time. the hard drive has failed and the data cannot be retrieved within the hour.

C. The customer states they have important documents and photos on the drive which cannot be replaced. larger model. such as a data recovery service. in case the customer decides to sue for loss of data.CompTIA 220-701: Practice Exam A. Inform the customer about the need to take the call from the school.com Ac tua lTe sts . Answer: A QUESTION NO: 881 After the technician has evaluated the notebook. Document on the service record the steps the technician took to evaluate the drive. B. C. C. D. Explain to the customer in non-technical terms. but the data is gone.actualtests. Immediately stop working and leave the room to answer the call. While the user is talking. Any Time. explaining to the user the unit will be restored as quickly as possible. Request the customer to leave the room while the call is answered. conducting an initial evaluation of the problem with the customer. D. Answer: C QUESTION NO: 882 The technician is on-site at a customers home. D." .www. Answer: D "Pass Any Exam. B. Which of the following is the BEST course of action? A. Remain positive with the user. Listen calmly to the user. use MMC to grant administrative rights to the user. and then tell the user to try the install once again. until they have completely calmed down. Ignore the call. Explain to the user that support can not be provided while they continue to berate the staff and tell them to call back when they have calmed down. and then explain why they cannot get the printer installed themselves. The technician receives a call and the caller ID shows the call is from the technicians childs school. B. Explain to the customer that the technician can replace the controller for the IDE hard drive and should be able to recover the information. what has happened to the drive and explain the options available. Which of the following options is the BEST course of action? A. Immediately replace the hard drive with a new. as the school can be contacted later in day. they determine that the hard drive has failed. explaining you will remote into the computer and assist in installing the printer.co m 267 .

B. B. Which of the following is the NEXT step to take? "Pass Any Exam. C. Which of the following is the NEXT course of action? . the video card is failing. D. Test the computer to determine the probable cause of failure. Discuss options acceptable to the customer to address the issue. D. They have checked the printer and found coworkers have been printing documents. Which of the following is the NEXT step to take? A. Answer: C QUESTION NO: 886 A customer states that none of the print jobs they have submitted have printed from the network printer. Answer: C QUESTION NO: 884 Answer: D QUESTION NO: 885 A. D. Re-evaluate the repair theory to ensure the issue will not occur again. Replace the PS2 keyboard with a USB keyboard and try again. Establish the probable cause of the card failure for the customer.www. Which of the following would be the NEXT evaluation step? tua lTe sts A. C. C.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 883 The technician has confirmed through their testing. Document the evaluation and actions taken. Boot to BIOS/setup and confirm the hardware settings are correct. Question the customer on any changes made to the computer before installing the video card." . B. Any Time. Question the user to insure they do not attempt to make changes and break the computer again.co m The technician has completed the repair action on the computer. Check the power connections to the equipment and see if there is a surge protector in use. Check the work area and keyboard for foreign substances. .com 268 Ac The customer notes the computer randomly repeats letters or characters that are not being entered when the key is pressed. Install an on hand video card and show the customer it is repaired.

The technician has to use Device Manager to update the drivers and then attach the scanner. D. Answer: A QUESTION NO: 889 Which of the following statements is true when a docking station is used for the first time? "Pass Any Exam. Any Time." .actualtests.CompTIA 220-701: Practice Exam A. The technician has to boot. B. and then configure the card using the administrative account. After installing the card. plug in the scanner. as this may have deleted the network printer. The technician has to turn on plug and play before the scanner will work. The technician needs to install the scanner using the instructions provided. B. ensure the phone and modem properties are set for the local area code. Which of the following actions will BEST resolve the issue? A. Which of the following describes the NEXT step to take? lTe sts . check Network Places to ensure proper card functionality. Answer: D QUESTION NO: 887 A customer reports the new plug and play USB scanner they purchased is not working or detected by their photo editing program on their desktop computer. D. After inserting the PCMCIA card.com Ac tua The customer has requested the technician install a new cellular WAN card on their business laptop prior to their next trip. Install the card using the customers log in. and then install the drivers. C. D. have the customer test the card using their log in. Check that the network printer is connected to the USB port on theusers computer.www.co m 269 . C. Answer: B QUESTION NO: 888 A. Ask the customer to open the printer properties and check the page size and paper orientation. Ask the customer to select the printer icon they are trying to use and confirm it is set as the default printer. Ask the customer if they have installed a local printer at home. C. After installing the card with the administrative account. B.

A. If the external keyboard number lock is toggled on. Bluetooth devices will need to add the security code. Answer: B QUESTION NO: 890 Which of the following statements is true about a laptop communication connection? A.co m . Plugging in an external keyboard or mouse will disable the embedded devices on the laptop. NETBEUI can only be used on pre-Windows NT networks. HTTP B. NETBEUI is designed to be used on small size LANs. QUESTION NO: 891 Answer: D QUESTION NO: 892 When working within large computer networks. "Pass Any Exam. The WLAN connection will function only if the Zero Wireless Configuration is set to Automatic. C. DNS D. C. TELNET C. which of the following is the disadvantage of using NETBEUI over TCP/IP? (Select TWO). DHCP tua Which of the following services should be enabled to allow both corporate users and guests to easily logon to a local network for Internet access without a technician's intervention? lTe sts Answer: A . B. B. B. Docking stations will only work if an external power supply is connected.www." .com 270 Ac A. C. The dock will only work properly if a separate docking profile is manually created in the System Properties Advanced tab. D. Bluetooth and WLAN settings may be configured through the BIOS as well as the OS. NETBEUI is unavailable on non-Windows operating systems.actualtests. Any Time. When the Bluetooth function is enabled. the Infraredport will no longer function. D.CompTIA 220-701: Practice Exam A. the embedded keyboard will not function correctly. If wireless security is enabled on the network.

D QUESTION NO: 893 Which of the following command line paths shows the recovery consoles installation? A. and send a print job. NETBEUI can only be used with DHCP. NETBEUI is not a routable protocol. The customer works at a company where the users all print to networked printers. They have no moving parts and can tolerate vibration. Which of the following is the BEST approach the technician should take? . and then attempt to print from the computer.actualtests. D:\i386\tools\console B. Verify which printer the customer prints to. B. run a self-test. E. and begin running diagnostics on the printer. C." . Ask the customer which printer the customer prints to. turn the printer off and on. D:\i386\tools /cmdcons C. is setup as the default printer. They have a larger platter than other magnetic devices.co m Answer: D 271 .com Ac A. C. B. D:\i386\winnt32 /cmdcons QUESTION NO: 894 Answer: C QUESTION NO: 895 Which of the following characteristics apply to solid state drives? A. D. tua lTe sts A customer reports that a computer can no longer print. Any Time. They are susceptible to failure typically caused by strong vibration or rough handling. run a print engine test. D:\i386\utilities\console D. and verify the correct tray is being selected before printing. turn the printer off and on. Reinstall the printer drivers. Redirect the customer to another printer if available. They require more power than other drive types. D. Answer: A. ensure the device is still online.CompTIA 220-701: Practice Exam D.www. "Pass Any Exam.

DVD drives can readBlu-Ray media.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 896 When comparing solid state drives vs. more reliable. D. USB hard drive B. Answer: C QUESTION NO: 897 Answer: C QUESTION NO: 898 Which of the following is a true statement regarding optical drives and backward compatibility? A." . and require more power. B. but not CD media. and require less power.actualtests. DVD media. more reliable. Blu-Ray drives can read Blu-Ray media. C. Solid state drives are slower.com Ac tua lTe A. DVD media. SATA drive sts . which of the following holds true? A. B. Solid state drives are faster. Any Time. Solid state drives are slower. DVD media. IDE drive C. more reliable. and require less power.co Which of the following drives is not susceptible to damage typically caused by strong vibration or rough handling? m 272 . Answer: B QUESTION NO: 899 Which of the following is a true statement regarding a liquid cooling system as compared to the traditional heatsink? "Pass Any Exam. but not CD media. Flash drive D. and CD media. DVD drives can readBlu-Ray media. C. magnetic drives. DVD media. Blu-Ray drives can read Blu-Ray media. Solid state drives are faster. D. more reliable. and require more power. and CD media.www.

A switch interconnects one or more networks. 80 Answer: D QUESTION NO: 902 Which of the following BEST describes the differences between a switch and a router? A. Which of the following ports needs to be blocked to prevent Internet access? A. 23 D. A switch interconnects devices on the same network to be able to communicate. FTP B. and a switch transmits data directly to the device.com 273 Ac tua lTe QUESTION NO: 901 sts . FTPS C. where a router interconnects one or more networks." . B. Liquid cooling systems are less efficient than the traditionalheatsink technology.co m . Liquid cooling systems are more effective at cooling the processor. HTTPS D. D. 21 C. C. TELNET Answer: D Explanation: The port 23 is used by Telnet TCP/IP protocol.actualtests. Liquid cooling systems are less effective at cooling the processor. Any Time. Answer: A QUESTION NO: 900 Which of the following protocols uses port 23. Liquid cooling systems are not as loud as the traditionalheatsink/fan technology.CompTIA 220-701: Practice Exam A. C.www. A router broadcasts all data packets that are sent on the network. by default? A. 20 B. "Pass Any Exam. B. where a router interconnects devices on a network.

which of the following file system formats would be the BEST choice for security purposes? A. FAT32 C.co m 274 . Any Time. Partition the hard drive. D. Answer: C QUESTION NO: 903 Before performing a clean install of Windows XP professional. which of the following is the BEST task to perform? A.CompTIA 220-701: Practice Exam D. Hibernate Answer: D "Pass Any Exam. A switch broadcasts all data packets that are sent on the network.www. C. Wake on LAN (WOL) B. B. Suspend D. Standby C. Format the hard drive.actualtests." . and a router transmits data directly to the device.com Ac tua lTe sts . CDFS D. Backup the hard drive. Answer: C QUESTION NO: 905 Which of the following power management modes stores all data from memory to the hard drive and completely powers down? A. Update the device drivers. NTFS B. FAT16 Answer: A QUESTION NO: 904 Before upgrading an operating system on a PC.

Broadcast name B.actualtests. Security key used C. but WPA2 was the most secure standard. Any Time.11i network standard that ensures the most secure wireless encryption. Component services Answer: A QUESTION NO: 907 The SSID on a wireless network is which of the following? A. Encryption type D.CompTIA 220-701: Practice Exam QUESTION NO: 906 Which of the following tools can be used to update a driver? A. QUESTION NO: 909 Which of the following security devices uses biometric technology? "Pass Any Exam. WEP was the original encryption standard developed for WiFi networks. WPA2 Answer: D Explanation: WPA2 is the more secure 802. WPA D. but that could be easily hacked. WPA was an upgrade." . Disk Management D. Device Manager B.www.co m . WEP B.com 275 Ac tua lTe sts . SAFER+ is used to encrypt Bluetooth communications. Wireless channel used Answer: A QUESTION NO: 908 Which of the following is the STRONGEST wireless encryption type? A. WEP2 C. System Information C.

A program that is used to track user information for commercial reasons.CompTIA 220-701: Practice Exam A. Ctrl + Alt + L D. Smart card Answer: B Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops.actualtests. B. Windows Key + L tua Which of the following key commands will lock a workstation? lTe sts . Fingerprint scanner C.com Ac A. A program that appears to be harmless but has a malicious agenda. Drive lock D. C. Answer: A QUESTION NO: 911 Answer: D QUESTION NO: 912 An exception is made for port 25. Ctrl + Alt + Esc B. IR scanner B. QUESTION NO: 910 Which of the following BEST describes a virus? A. B. A malicious program that spreads itself in a system without the need of a host. Port 25 is no longer being used. Port 25 has been opened. D." . Which of the following has MOST likely been performed? A. Windows Key + D C. Malicious code that can propagate itself to different host files. Any Time.co m 276 . "Pass Any Exam.www.

Answer: A QUESTION NO: 913 Which of the following authentication technologies is the MOST effective? A. Port 25 is setup for port forwarding. Answer: B QUESTION NO: 915 A technician is installing a hard drive that does not contain any movable parts inside. Smart card QUESTION NO: 914 The term data wiping refers to which of the following? A. Username and password B. The hard drive has been reformatted. Solid state Answer: D "Pass Any Exam." . C. PATA D. The hard drive is set to pre-format conditions.www. Which of following drive types did the technician install? A. D. B. Data has been restored. Port 25 is running at full duplex.CompTIA 220-701: Practice Exam C. Data has been backed up. Biometrics C.co Explanation: You should use Biometric technology that uses fingerprint scans or retinal scans to authenticate a person because it relies on a physical characteristic of the user to verify his/her identity. SATA B. IDE C.actualtests. D.com 277 Ac tua lTe sts . Any Time. BIOS security D. m Answer: B .

com Ac tua lTe sts . HDD Answer: B QUESTION NO: 917 Which of the following media types has a capacity of 4. Blu-Ray disk Answer: C Explanation: The data storage capacity of a single layered standard DVD is 4. Biometric devices Answer: B QUESTION NO: 919 Which of the following cable media types passes sound and video through one cable? "Pass Any Exam. Solid state B.actualtests." . Floppy disk C. Optical C.CompTIA 220-701: Practice Exam QUESTION NO: 916 Which of the following devices writes data by burning an image to the media? A. Laser barcode reader C.co m 278 . CCD barcode reader B. FDD D. IR keyboard D.www. Single-layer DVD D.7GB? A.7GB of data. Any Time. QUESTION NO: 918 Which of the following devices reads fonts by the reflection of white spaces between black bars? A. Dual-layer DVD B.

Refresh Rate Answer: C QUESTION NO: 921 Answer: C QUESTION NO: 922 Which of the following places would a technician go to view running system processes? A. Task Bar tua Which of the following places would a technician look to view the local drives? lTe sts . Degauss D. Start Menu C. Resolution C. My Network Places B. Task Bar D.www.CompTIA 220-701: Practice Exam A. HDMI B. VGA D." . Auto Alignment B. Task Manager B. DVI Answer: A Explanation: The HDMI (High-Definition Multimedia Interface) is a compact audio/video interface that allows the transmission of uncompressed digital data QUESTION NO: 920 Which of the following settings helps remove discoloration in a CRT monitor due to magnetism? A. Any Time. Event Viewer "Pass Any Exam. My Computer D. Control Panel C.co m 279 . S-Video C.actualtests.com Ac A.

Dial-up B. Fingerprint scan B.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 923 Which of the following connection types will commonly be transmitted over RG-6 media? A. Wireless B. "Pass Any Exam. Verbal recognition D. Satellite C. Password C.actualtests. Dial-up C.co Which of the following network connections uses an analog signal? m 280 . Cable D. DSL D.com Ac Biometric authentication is a security feature preventing access to a device. Satellite . Which of the following is an example of this feature? tua lTe sts A. Any Time. Smart key Answer: A Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops.www. Cable Answer: D QUESTION NO: 924 Answer: B QUESTION NO: 925 A." .

400Mbps B. PDAs "Pass Any Exam. 5 meters (16 feet) B.1 C. IEEE 1394a D.com Ac tua lTe sts . 480Mbps C. 15 meters (49 feet) Answer: A QUESTION NO: 929 Cardbus interfaces are mainly found on which of the following? A. 800Mbps D.actualtests. 7 meters (23 feet) C.co m 281 .0 interface? A. Any Time. Notebooks C. IEEE 1394b Answer: D QUESTION NO: 927 Which of the following speeds is the maximum transmission rate of the USB 2. Desktop PCs D. Cell phones B." .CompTIA 220-701: Practice Exam QUESTION NO: 926 Which of the following interfaces allows for the FASTEST speed? A. USB 2.0 B.www. USB 1. 1280Mbps Answer: B QUESTION NO: 928 Which of the following is the maximum recommended cable length for connecting USB devices? A. 10 meters (33 feet) D.

Control Panel > System Applet > Properties > Advanced Tab D. 150Mbps B. Any Time. 63 D. 800Mbps . 300Mbps C.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 930 Which of the following is the number of devices that can be daisy-chained to an IEEE 1394 port? A. Right click on My Computer > Properties > Network Identification Tab C.www. 15 C. 400Mbps D. Control Panel > System Applet > Properties > Computer Name Tab Answer: B QUESTION NO: 933 Which of the following devices has an extremely dangerous electrical charge when exposed? "Pass Any Exam.com Ac Which of the following is the FASTEST way for a technician to find out a users computer name in a Windows 2000 environment? tua lTe sts A." . Right click on My Computer > Properties > Computer Name Tab B. 127 Answer: C QUESTION NO: 931 Answer: B QUESTION NO: 932 A.actualtests.co Which of the following is the maximum transfer speed that can be achieved on SATA interface? m 282 . 7 B.

Optical DVD. Windows 2000 Professional D. Start > Settings > Printers and Faxes > Highlight the printer in question via a single click > Hit the Delete key and click OK D.actualtests.com 283 Ac A. Start > Settings > Printers and Faxes > Open the printer queue box > Highlight the print job(s) in question > Hit the Delete key and click OK C. Windows XP Professional tua UAC is a security feature found in which of the following operating systems? lTe sts . Intel Pentium M B. USB mouse D. Laptop LCD screen B." .CompTIA 220-701: Practice Exam A. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the control key once to initialize the operation > Hit the Delete key and click OK B. which of the following is the proper way to delete a print job in queue? A. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the Delete key and click OK Answer: B QUESTION NO: 935 Answer: A QUESTION NO: 936 Which of the following 32-bit processors has 64-bit capability? A. Intel Pentium 4 Extreme Edition D.www. Windows Server 2003 C. CRT monitor C. Intel Itanium C. Any Time.RW drive Answer: B QUESTION NO: 934 In Windows XP. WindowsVista Business B.co m . Intel Core 2 Duo "Pass Any Exam.

9-pin male to male C. Which of the following is the MOST likely cause of this situation? A. C. Any Time. B. the technician observes the motherboards main power connector has less pins than the new power supply cable.com Ac QUESTION NO: 939 tua lTe sts . Older ATX power supplies have a separate P4 connector. B. Newer ATX power supplies do not use pins 21 through 24. 4-pin male to male D. Newer ATX power supplies are 20/24 pin compatible. Which of the following is the correct cable to use? A. D. The StickyKeys option is enabled. 6-pin male to 4-pin female B. The ToggleKeys option is enabled. the cable is plugged in and the PC is up and running. After clearing it with the manufacturer. D. Answer: B "Pass Any Exam. Which of the following is the BEST reason why this fix worked? A. Older ATX power supplies are no longer available. The NumLock option is enabled. 6-pin male to male Answer: B QUESTION NO: 938 A laptop user states that lately that when certain letter keys are pressed. The FilterKeys option is enabled." . numbers appear on the screen.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 937 A technician is installing an external hard drive and controller card that both use the IEEE 1394b standard.actualtests. C.www.co m 284 . Answer: B While replacing an ATX power supply in an older model desktop PC.

co m 285 . Fiber B.CompTIA 220-701: Practice Exam QUESTION NO: 940 Which of the following network media types uses pulses of light to transmit data? A.actualtests. Print queue C. On the front side bus D. SDRAM B.www.com Ac tua lTe sts . DSL D. DDR2 C. Satellite Answer: A QUESTION NO: 941 Which of the following displays a list of print jobs waiting to process through a printer? A." . Between the CPU and RAM B. Print test page B. Printer settings D. Cable C. On thesouthbridge chip C. On the CPU Answer: D QUESTION NO: 943 Which of the following memory types must be used in pairs? A. Printer properties Answer: B QUESTION NO: 942 Where is the L2 cache located? A. SODIMM D. RDRAM "Pass Any Exam. Any Time.

11a B." . 801. BNC B. STP D.co Which of the following cable types releases the LEAST amount of toxic fumes in a fire? m 286 .www. Any Time. RJ-45 D. RJ-11 Answer: B QUESTION NO: 945 Answer: A QUESTION NO: 946 A.11g D. by default. ST C.11b Answer: B QUESTION NO: 947 Which of the following is used to rate desktop power supplies? "Pass Any Exam. Plenum B.com Ac Which of the following wireless types.actualtests. 802.11n C. UTP . 802.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 944 Which of the following connector types is used on fiber cables? A. 802. has the GREATEST throughput and amount of coverage? tua lTe sts A. Non-plenum C.

Dealing appropriately with confidential materials B. Maximum input voltage B. Maximum output wattage D.com 287 Ac A. Compliance in the workplace "Pass Any Exam.actualtests. C. Re-install the OS. Denial of Service (DoS) attack D. B. Which of the following is the NEXT step in the troubleshooting process? A.CompTIA 220-701: Practice Exam A.co m . Social engineering B. Mantrap tua lTe A caller tells a technician that they need their username and password so they can remote into their workstation to complete some work that was left undone. Trojan attack C.www. Any Time. Press ctrl + alt + delete on the keyboard. D. Maximum resistance C." . The employees signing this memo and carrying out these new procedures is an example of which of the following? A. The technician explains this is against company policy. Maximum output consumption Answer: C QUESTION NO: 948 A customer reports that their laptop keyboard does not work. Update the keyboard drivers. Which of the following threats has been attempted? sts . Answer: C QUESTION NO: 949 Answer: A QUESTION NO: 950 New policies have just been developed by a companys IT Department. The department develops a Standard Operating Procedure to be signed by all employees and displayed on the policy board. Attach an external keyboard.

Configuration Utility D. 328 meters (1076 feet) B. and ATM. Unclassified B. 100 meters (328 feet) C.M.CompTIA 220-701: Practice Exam C. It is company policy that all documents be labeled even if they are not sensitive. analysis and reporting technology (S. Cat 5e cable does not enable longer cable distances for Ethernet networks: cables are still limited to a maximum of ______in length. A. Which of the following should be used? sts QUESTION NO: 952 . Any Time. token ring.www." . Cultural Sensitivity D.R. Self monitoring.co m .A.com 288 Ac tua A. 30 meters (100 feet) D.T) Answer: B QUESTION NO: 951 A technician is processing sensitive documents when they come across documents in a file cabinet that are unmarked. Classification Answer: D Answer: C QUESTION NO: 953 Category 5e specification structured cabling is generally used to carry many other signals such as basic voice services.actualtests. Despite the stricter performance specifications. 150 meters (492 feet) "Pass Any Exam. Event Viewer B. Professionalism in the workplace D. Which of the following security elements governs data sensitivity? A. Device Manager lTe A technician is troubleshooting and wants to limit the amount of programs on startup. Task scheduler C. Exceptions C.

Li-Ion Answer: D Explanation: Lithium-ion batteries (Li-ion batteries) are the rechargeable batteries in that use lithium ions in them. The nickel-based batteries are not a best choice for a portable device because the charger applies a full charge each time the portable device is connected to fixed power. QUESTION NO: 956 It is possible to see status light indicators on the interfaces of NIC and Modem "Pass Any Exam. Contrast ratio C." . NiMH C. Because of all these features Li-Ion is the preferred battery chemistry for portable computing devices. Base frequency Answer: A QUESTION NO: 955 Which of the following battery chemistries has the longest life when used with portable computing devices? A. Native resolution B. Besides they only receive charge if the voltage is low. fixed resolution of an LCD is called the native resolution.co m Explanation: The single. A. Due to this the battery overcharges and elevates temperature that causes permanent capacity loss. This chemistry has a high energy density and is lightweight. Any Time.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 954 The _________is the measurement of the number of pixels an LCD monitor can display without the image appearing distorted.com 289 Ac tua lTe sts . . Pixelation D.actualtests. Alkaline D.www. NiCd B.

and the operating system.www. False Answer: A QUESTION NO: 957 Which of the following is not a benefit of laptop design? A." . The motherboard must support ACPI D. Any Time. Advanced Configuration and Power Interface (ACPI) is an industry specification for the efficient handling of power consumption computers.CompTIA 220-701: Practice Exam A. . Higher-quality construction Which of the following is not a requirement for ACPI to function? A. basic input/output system (BIOS). Desktop replacement D.com Ac tua lTe QUESTION NO: 958 sts Explanation: Laptops cannot offer increased performance. Answer: B Explanation: You need Windows 98 or later to use ACPI. In addition. True B. QUESTION NO: 959 "Pass Any Exam. The processor must support ACPI.actualtests. Increased performance C.co m Answer: B 290 . ACPI must be supported by the computer motherboard. You always need to compromise in configuration when you purchase a laptop in your decided budget. Portability B. A high configuration desktop computer can be purchased in the same price that you would spend to purchase a low configuration laptop. the motherboard and processor must support the standard. YOU must be running Windows 95 or later C. The BIOS must support ACPI B.

RFI B. Point stick D. 72-pin SIMM C. Any Time. Trackball Answer: C Explanation: The laptop input device released with the IBM ThinkPad series of laptops is TrackPoint point stick. The DDR SDRAM chips used are of the TSOP package and are available in two frequencies. RIMM Answer: C Explanation: DDR SDRAM is manufactured on a 184-pin DIMM and is the newest of the memory types under development. Touchpad B.www.5v. The SDR SDRAM uses DIMMs with 168 pins." . QUESTION NO: 961 Which of the following is a disturbance that affects an electrical circuit. Mouse C. 200 MHz and 266 MHz with operational voltage 2. 168-pin DIMM B.co m 291 . EMI Answer: A "Pass Any Exam. such as wireless communications. due to either electromagnetic conduction or electromagnetic radiation emitted from an external source? A. CRT D. QUESTION NO: 960 Which laptop input device was released with the IBM ThinkPad series of laptops? A. The SIMM is the predecessor to the DIMM.CompTIA 220-701: Practice Exam Which packaging is used for DDR SDRAM memory? A.com Ac tua lTe sts . ESD C. 184-pin DIMM D.actualtests.

) A.CompTIA 220-701: Practice Exam QUESTION NO: 962 You are having problems with the video card in one of your computers. Run Windows without processing AUTO EXEC. Skip loading the Registry. Boot the system without scanning drives. The video card manufacturer's website C. DOS B. The manual that came with the card D. D. Any Time.com 292 Ac tua lTe sts A.BAT and CON FIG.www. Worm C.co m What does Safe Mode allow you to do? .C QUESTION NO: 963 Answer: C Explanation: When you boot Windows in Safe Mode." . thus forming an image on the drum? "Pass Any Exam. Social engineering Answer: A QUESTION NO: 965 Which step in the EP print process uses a laser to discharge selected areas of the photosensitive drum. . Where could you check for troubleshooting information? (Choose all that apply. C.SYS B. Windows loads only basic files and drivers so that you can find out the configuration errors easily. The server log Answer: B. QUESTION NO: 964 Which type of attack denies authorized user's access to network resources? A.actualtests. Start Windows using only basic files and drivers. Logic bomb D. Another computer with the same video card B.

Any Time. RDISK. Dirty drum D.www. Generators extend the requirement to periodically change passwords. D. C. Automated System Recovery (ASR) B.co m 293 . Generators create new passwords every time a user signs in to prevent social engineering. Generators eliminate the requirement to establish log-in attempt limitations. Worn pickup rollers C. Defective toner cartridge B. QUESTION NO: 966 Which of the following could be the cause of paper jams on a laser printer? A. Answer: D QUESTION NO: 968 What do you use in Windows XP to create a recovery disk? A.CompTIA 220-701: Practice Exam A. it can be easier to use a password generator based on that set of rules than to manually create passwords. B. Cleaning Answer: A Explanation: The writing step in the EP print process uses laser diodes to discharge an invisible electric image to the selected areas of the photosensitive drum." . Writing B. What can we benefit from a password generator? lTe sts . When a password policy enforces complex rules. Generators eliminate a user's tendency to create passwords that can be a security liability.com Ac tua A password generator can be part of a password manager. Developing D. Brokenfuser Answer: B QUESTION NO: 967 A.actualtests. thus forming an image on the drum.EXE "Pass Any Exam. Transferring C.

AC in. QUESTION NO: 969 Blu-Ray drives can read Blu-Ray media. DC out voltage pairings accurately represents the input and output respectively in Power supplies and AC adapters.com 294 Ac tua lTe sts . DC in. Enhanced Startup Disk (ESD) D. Emergency Recovery System (ERS) Answer: A Explanation: To create a recovery disk in Windows XP.co m . DVD media. CSMA/CA D. False Answer: A QUESTION NO: 970 Of the following voltage pairings. DC in. ISO C. QUESTION NO: 971 What model is used to provide a common way to describe network protocols? A." . They use standard wall outlets for an input of AC voltage and they convert the AC voltage to the DC voltages required by the devices that use DC Voltage. respectively. DC out C. and CD media. True B. AC out B. OSI B. A. DC out D.www.actualtests. of power supplies and AC adapters? A. AC in. which one accurately represents the input and output. you need to use Automated System Recovery (ASR). Any Time. AC out Answer: C Explanation: The AC in.CompTIA 220-701: Practice Exam C. CSMA/CD "Pass Any Exam.

11b C. 802.11a operates in the 5GHz range and 802.com 295 Ac A. QUESTION NO: 974 The program that performs an upgrade from Windows NT to Windows XP is called "Pass Any Exam. 802." . 802. it only backs up files the files that have changed since the last backup. Copy Answer: B Explanation: To back up all the selected files and then clear the archive bit.4GHz radio frequency range and are directly compatible with each other are 802.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 972 What type of backup will back up all selected files and then clear the archive bit? A. Normal C.actualtests.11g.) lTe sts . Although Incremental backup clears the archive bit. The normal backup clears the archive bit after backing up to let the system know that the file was backed up.D Explanation: The wireless IEEE standards for your laptop that can operate in the 2. 802. Complete B.11g tua Which of the following wireless IEEE standards operate on the 2. Any Time.11d is not a commonly implemented standard. you need to select the normal backup type. QUESTION NO: 973 Answer: B. 802.co m . Copy backs up all files but does not clear the archive bit.11a B. There is no such option as Complete backup.www.11b and 802. Incremental D.11d D.4GHz radio frequency and are directly compatible with each other? (Choose all that apply.

EXE Answer: D QUESTION NO: 975 High-density three and a half floppy diskettes have a formatted capacity of: A.www. 360KB B.44MB D.actualtests.co m 296 .44MB. INSTALL. QUESTION NO: 977 "Pass Any Exam. WINNT. SETUP. Strong passwords Answer: A Explanation: The Perimeter security is the physical security zone that addresses the outer-level access control of a facility. . It is the first layer of access control that is intended to delay or deter entrance into a facility. Security zones D. WINNT32.EXE D.88MB Answer: C QUESTION NO: 976 Which component of physical security addresses outer-level access control? A." .EXE C. The extended-density 3½? floppy diskettes can be formatted to 2.CompTIA 220-701: Practice Exam A. Any Time. Mantraps C. 1.BAT B. Perimeter security B. The Double-density 5¼? floppies and double-density floppies on the other hand can be formatted to a capacity of 360KB and 720KB respectively.com Ac tua lTe sts Explanation: High-density 3½? floppy diskettes have a formatted capacity of 1. 720KB C.88MB. 2.

Configuration file issues C. DELETE Answer: C QUESTION NO: 978 The most appropriate way to remove a USB device on a laptop computer is to stop the device first.actualtests. and ReaD. ATT RIB D.Boot file issues Answer: C "Pass Any Exam. False Answer: A QUESTION NO: 979 Which of the following topologies allows for network expansion with the least amount of disruption for the current network users? A.com 297 Ac tua lTe sts . and then remove it from laptop.www. which command do you use to remove the Hidden. Swap file issues OE.BAT issues D. ERASE C. Ring D. UNDELETE B. BUS C. True B.co m . Any Time. AUTO EXEC. System files not found B. Mesh Answer: A QUESTION NO: 980 All of the following are Windows file-related problems except_________ A.CompTIA 220-701: Practice Exam In order to delete and/or replace system files. A. System. Star B." .Only attributes on the file before you replace the file? A.

True B. TCPACKattack B. Read Only C.CompTIA 220-701: Practice Exam QUESTION NO: 981 A server on your network will no longer accept connections using the TCP protocol. TCP/IP hijacking Answer: A QUESTION NO: 982 The edit command line tool is able to open a text based word processor Answer: A QUESTION NO: 984 Which of the following file attributes are available to files on a FAT32 partition? A. The server indicates that it has exceeded its session limit. True B. Which type of attack is probably occurring? A. System "Pass Any Exam. False . Virus attack D. False tua QUESTION NO: 983 lTe Answer: A sts A. Smurf attack C. B. m 298 . Archive D.www. Any Time.com Ac A." .actualtests.co The net use F: \\ComputerName\ShareName /persistent:YES command will automatically reconnect a network drive as F: after a restart on a Windows XP system. Hidden.

actualtests. They are supported by NTFS files system. Refer to the following Internet connectivity methods. Satellite C. HTTP D.C.www. You notice that among all of the other ports. Any Time." . which one provides digital data transmission over the wires of a local telephone network and uses protocols such as PPPoE? tua lTe sts . True "Pass Any Exam.CompTIA 220-701: Practice Exam E. port 443 and port 80 have been disabled.) A.co m 299 . DSL D.B.com Ac The Point-to-Point Protocol over Ethernet (PPPoE) is a network protocol for encapsulating Pointto-Point Protocol (PPP) frames inside Ethernet frames. and System attributes on the files. Telnet B. Dial-up Answer: C QUESTION NO: 987 USB. QUESTION NO: 985 You are administering a system that has been locked down for security reasons. FTP C.D Explanation: On a FAT 32 partition in Windows XP you can set Hidden. eSATA and Express Card/54 are examples of hot pluggable devices A. Compression Answer: A. Cable B. Read Only. Archive. HTTPS Answer: C. The attributes such as Encryption and Compression are not supported by FAT 32.D QUESTION NO: 986 A. What services are associated with these ports? (Choose two.

Hide answers/explanations Atypical backlight technology is A. Because it is antiquated technology.co Answer: D m 300 .actualtests. D." . POST B. Like a hard drive. Like DVD.25-inch form factor and must be installed in the larger drive bays C. floppy disk drives can no longer be purchased new.www. Although some drives might not clearly key the receptacle for the Berg power connector. is necessary to be entered before booting into the operating system? A. LDAP Answer: C "Pass Any Exam.com Ac tua lTe sts QUESTION NO: 989 . BIOS D. CCFL C. the floppy drive requires no external access. once setup. CRT B.CompTIA 220-701: Practice Exam B. B. User Accounts C. LED Answer: B QUESTION NO: 990 Which of the following password. Any Time. LCD D.ROM drives. you must insert the connector correctly or the drive can be damaged. floppy drives have a 5. False Answer: A QUESTION NO: 988 Which of the following statements regarding floppy drive installation is true? A.

Internal hard drive Answer: A QUESTION NO: 992 As portable computers are used in a variety of locations. the portable computer will automatically connect to a wireless network. which statement concerning CPU and RAM configuration is most true? A.com Ac tua lTe sts . Which of the following feature enables that? A. Hardware profile C. Floppy D. Network C. D. C. B. Live CD B. For example. Driver signing D." . Modern motherboards have intelligent BIOS routines that automatically recognize and configure themselves for the CPU and RAM.www. one of the characteristic of Windows operating system lets a user change which devices his computer uses when he moves it from location to location. YOU must use an external CPU/RAM programming station topreconfigure these components for your specific motherboard. Roaming profile B.co m 301 . "Pass Any Exam. Wireless Zero Configuration Answer: B QUESTION NO: 993 For modern motherboards. modern operating system on a computer lacking mutable secondary storage? A. a portable computer with a docking station is generally connected to a local wired network. The CPU and RAM modules have DIP switches on them that must be set the same as the DIP switch on the motherboard. The motherboard is preset from the factory to work with only one CPU and only one type of RAM module. if it is used in a hotel or on an airplane. however.CompTIA 220-701: Practice Exam QUESTION NO: 991 Which of the following contains a bootable computer operating system and is unique in that they have the ability to run a complete.actualtests. Any Time.

actualtests. HTTP sts . During your working hours. malicious software that changes the user's home page D. malicious software that is self-replicating and self-propagating B. malicious software attached to another piece of software Answer: A QUESTION NO: 995 Answer: B QUESTION NO: 996 You are an IT professional in an international company.co Which of the following allows for creating a private scope of computer communications or providing a secure extension of a private network into an insecure network? m . As an experienced technician.com 302 Ac tua lTe A." . FTP B. malicious software that monitors Internet surfing habits C. Any Time. what is your recommendation so as to avoid the potential damage during transit? A. Remove PC card adapters B. WAN D.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 994 Warm is a type of: A.www. VPN C. a customer calls you and is wondering what requires special attention if he wants to ship a laptop. Remove DVD.ROM drive Answer: A QUESTION NO: 997 "Pass Any Exam. Remove Backlight D. Remove LCD C.

C. A VPN is a testing protocol to verify the strength of a security infrastructure using mock intrusion attacks.com Ac tua lTe Refer to the following descriptions. C:\Win\System32 "Pass Any Exam. False Answer: A QUESTION NO: 998 Which elements are required to communicate on a TCP/IP network? (Choose all that apply. C:\System\Windows32 C.CompTIA 220-701: Practice Exam Aero is a feature of the Windows Vista Ultimate operating system A. Any Time.B A. A VPN is a secured line of communication between two points through a public network. IP address B. DNS server Answer: A. A VPN is a networking protocol used for the propagation of virus data to ensure anti-virus is up to date. B. which one about the Virtual Private Network (VPN) is the most appropriate? sts QUESTION NO: 999 .www. Hide answers/explanations Answer: C QUESTION NO: 1000 Which of the following locations is common for system files? A. Subnet mask C. D." . A VPN is a private network between two computers using wireless cards without using a wireless access point between them. C:\System32\Win B. True B.) A.co m 303 .actualtests. Default gateway D.

System lock-up sts When a Windows-based application attempts to access memory another program is using. Inverter C. Backlight B. ZIF C. It also occurs when a program tries to access a memory address which does not exist. Any Time. what is the error that will be generated? .com Ac tua lTe A. Illegal operation D. Socket479 B. Screen D. Windows protection error B.actualtests.www.co QUESTION NO: 1002 m 304 .CompTIA 220-701: Practice Exam D. QUESTION NO: 1003 Which of the following is a socket technology that is designed to ease insertion of modern CPUs? A. Backdrop Answer: A Answer: B Explanation: When a program in Windows illegally accesses the memory of another program then a general protection fault (GPF) error occurs in Windows. C:\Windows\System32 Answer: D QUESTION NO: 1001 Which LCD component is responsible for providing brightness? A. SPGA "Pass Any Exam. This error usually happens due to the sloppy programming and can be resolved by clearing the memory with a reboot. LPGA D." . General protection fault C.

Hard disk D. Single-sided. Controller C.www. double-layer DVD+R B. Highlighting the Taskbar and double-clicking in the center tua lTe sts ." . single-layer DVD. Any Time. Double-sided. single-layer DVD+R Answer: B Explanation: Blu -ray disc (also known as Blu -ray or BD) is an optical disc storage medium designed to supersede the standard DVD format.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 1004 Which optical disc format supports a data capacity of 25GB? A. Left-clicking the mouse and double-clicking the Taskbar C. The dual layer capacity of Blu -ray disk is 50 GB. single-layerBlu-ray disc C. pausing until the pointer turns into a double-headed arrow. No other given options can store roughly more than 17GB of data. Right-clicking the mouse and dragging the Taskbar to make it bigger B. Drive interface B. Host adapter Answer: A "Pass Any Exam. and then clicking and dragging D.R D.com Ac A. Its main uses are storing high-definition video Blu -ray discs can store 25GB of data single-sided and single-layer. Double-sided.actualtests. Moving the mouse pointer to the top of the Taskbar. Double-sided. QUESTION NO: 1005 The Taskbar can be increased in size by Answer: C QUESTION NO: 1006 Which of the following is not one of the three major components of a hard disk drive system? A.co m 305 .

you notice a discolored area.actualtests. You explain to them that not every attack depends on implementing advanced technological methods. you decide to use your firewall to block the Telnet protocol. Underclocking Answer: C QUESTION NO: 1009 As part of your training program. controller. It is a common component of the controller and host adapter and therefore it is not one of the major components of a hard disk drive system.co m .CompTIA 220-701: Practice Exam Explanation: The three major components of a hard disk drive system are hard disk. 22 C. Perimeter security D. Any Time. What is usually a cause of this? A. QUESTION NO: 1007 To increase security.www. Improper manufacture C. Social engineering B." . and a host adapter. take advantage of human shortcoming to gain access that should otherwise be denied. you explain. Which port will you need to block to prevent Telnet from being used? A. you're trying to educate users on the importance of security. 24 Answer: C QUESTION NO: 1008 While inspecting a motherboard. What term do you use to describe attacks of this type? A. Biometrics "Pass Any Exam. Spilled liquid B. The drive interface is the computer bus that connects the hard disk drive to the processor and memory. 21 B. A HDD magnetically stores data on discs that are known as platters. Power surge D. Some attacks.com 306 Ac tua lTe sts . 23 D. IDS system C.

link and Lynx. /? B. 15 B. to describe their 1394 products. which can connect up to __peripherals in a daisy-chained topology. such as video devices. Other companies make use of other named such as i. /more Answer: A QUESTION NO: 1012 "Pass Any Exam. 7 Answer: C Which of the following options can be used with a command at a command prompt to see what options are available with it? A.CompTIA 220-701: Practice Exam Answer: A Explanation: This is called the Social engineering attack where the attackers use the inherent trust in the human species to gain access to their work environment.co m 307 . 63 D. This is because it is not only high speed but also supports isochronous data. Any Time. It was used with trademarked name FireWire. which means delivering data at a guaranteed rate.actualtests. lTe sts .com Ac QUESTION NO: 1011 tua Explanation: IEEE 1394 standard was first developed by Apple. A." . QUESTION NO: 1010 The IEEE 1394 interface is a serial bus interface standard for high-speed communications and isochronous real-time data transfer. 127 C.www. /help C. A single 1394 port can be used to connect up 63 external devices and is ideal for devices that need to transfer high level of data in real-time. /and D.

Click Start-> All Programs-> Search." . tua lTe Explanation: A bubble-jet printer is any printer that fires extremely small droplets of ink onto paper to create an image in the form of letters or graphics. Click Start-> Search.www. Nslookup Answer: C QUESTION NO: 1013 Which device in a bubble-jet printer contains the printhead? A.CompTIA 220-701: Practice Exam Which tool can be used to test connectivity and see the path taken to reach another host? A. Paper tray Answer: A QUESTION NO: 1014 In Windows XP. Left-click a directory and choose Find.exe at the command prompt.actualtests. sts . This ink is fired through Ink Cartridge. Toner cartridge C. how can you start a search for files and folders? A. Ping B. C.co m 308 .com Ac A daisy print wheel is a device around which is a set of print characters that make a typing impression on paper. A Paper tray is a storing tray holding a stack of sheets of paper for feeding into a printer includes opposite paper guides one of which is adjustable relative to the other for varying the spacing between the paper guides. B. Toner cartridge are used in Laser toner cartridges contain dry ink (toner). Run search. Answer: D "Pass Any Exam. Any Time. D. Daisy wheel D. Laser toners are much larger and more expensive than inkjet ink and more difficult to recycle. Ink cartridge B. Tracert D. Ipconfig C.

What class is this address? . Display an OSHA poster in a prominent location.co m You have a computer with the IP address 171. Use a cart for heavy objects.com 309 Ac tua lTe sts A.D QUESTION NO: 1018 What is the name of the power connector that is larger than the connector used for floppy diskette drives and that is commonly used with PATA drives? A. Keep records of accident reports.CompTIA 220-701: Practice Exam QUESTION NO: 1015 Which of the following are OSHA requirements for a safe work environment that must be followed by employers? (Choose all that apply. Provide properly maintained tools and equipment. Carry monitors with the glass face away from your body." .) A. AT system connector B. B.actualtests.www. which of the following are good procedures to follow? (Choose all that apply. Attend yearly OSHA safe work environment seminars.D QUESTION NO: 1016 Answer: B QUESTION NO: 1017 When moving computer equipment. Class C D. Any Time. Berg "Pass Any Exam.C. Class A B.18. Ensure that there are no safety hazards in your path. C. D. Answer: B. D. Answer: C.226.) A. This is not a valid IP address . C. B. Class B C. Lift by bending over at the waist.1.

True B. you see residue from previous images on the output. A faulty transfer corona wire B.co m Answer: C 310 .D QUESTION NO: 1022 "Pass Any Exam.com Ac tua lTe sts The docking station adds expansion capabilities. without sacrificing the mobile computing functionality of the machine. What two things are the most likely causes of this problem? (Choose two. the use of a docking station quickly enables a laptop computer to become a substitute for a desktop computer. An overheating printer C." . S1 B.CompTIA 220-701: Practice Exam C. A bad erasure lamp D. False Answer: A QUESTION NO: 1021 When you print documents on your laser printer. to a laptop.www. S3 D.) A. For example. . ATX system connector Answer: C QUESTION NO: 1019 Which of the following sleep modes is also known as Standby? A.actualtests. as well as additional ports. S2 C. S4 QUESTION NO: 1020 A. Molex D. Any Time. A broken cleaning blade Answer: C.

com 311 Ac tua lTe sts . The 4 pin Berg connectors provide power "Pass Any Exam. Ask the customer when they would like to have the work completed. SATA hard drives most often use the same type of power connector as PATA hard drives. SoliD. Inform the customer that others are waiting. Therefore they use Molex connectors. D. there is something wrong with it. B. You must make sure the voltage selector switch on the back of the power supply is switched to the lower setting if the computer is going to be used inEurope. B. What is the best answer to that? A. he takes the computer to the Repair Center and as a technician. Give the customer an estimated time for repair based on the technicians assessment. Molex connectors are used with PATA hard drives. Memory cards C. C. while Berg connectors are used with floppy drives. Power supplies supply power to ATX-based motherboards with connectors known commonly as P8 and P9. Answer: A QUESTION NO: 1024 Which of the following statements about power supplies is true? A. Before leaving the Repair Center. D.state drives D. the customer is anxious to know when he might come back to pick up his computer. C.actualtests. The technician will get back to them as soon as possible. Optical drives Answer: C QUESTION NO: 1023 A customer has purchased a laptop computer for half a year." . Answer: D Explanation: PATA (Parallel ATA) Hard drives are one of the earliest drive types and they do not have SATA power sockets. So. Recently. Any Time.co m . Thumb drives B. Ask the customer to check daily to see when it is completed. you are responsible for fixing the problem.www.CompTIA 220-701: Practice Exam Which technology is based on flash memory and is intended to eventually replace conventional hard disk drives that have moving discs and other mechanisms? A. but he has no idea what the problem is.

If the computer is going to be used in Europe the voltage selector switch on the back of the power supply should never be switched to the lower setting rather it must be set at the higher setting.actualtests.www. Luggable B. It has a fliparound screen and can be held like a large notebook. Netbook D. 300volts B. 300.CompTIA 220-701: Practice Exam supply to floppy drives. lTe sts . 30. Both SATA Power connector and Molex connector cannot be used on the same drive.000 volts to feel a shock. QUESTION NO: 1025 What is the approximate minimum level of static charge for humans to feel a shock? A.000 volts is below human sensation.000volts D.000volts C. SATA hard drives and PATA hard drives do not use the same type of power connector. ATX-based motherboards use 20 pin 24-pin single power connectors instead of P8 and P9 connectors. It also allows you to write notes directly on the screen with a special pen called stylus. The P8 and P9 connectors are used by AT-based motherboards. Any Time. The SATA hard drive uses 15 pin SATA Power connector and PATA hard drive uses Molex connector.000volts Answer: B QUESTION NO: 1026 Which kind of laptop was designed to look and function like a paper notebook? A. Notebook Answer: B Explanation: The Tablet PC resembles a paper notebook the most in its design and function. 3.co m .com 312 Ac tua Explanation: The humans need an electrostatic discharge of 3. Tablet C. The charge below 3." . "Pass Any Exam.

CompTIA 220-701: Practice Exam QUESTION NO: 1027 USB. eSATA and Express Card/54 are examples of hot pluggable devices A.com Ac tua lTe sts .actualtests.co m 313 . Any Time. False Answer: A "Pass Any Exam." .www. True B.

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