CompTIA 220-701

220-701 CompTIA A+ Essentials

Practice Test
Version 2.0

CompTIA 220-701: Practice Exam QUESTION NO: 1 Which of the following memory types has a clock speed of 400MHz? A. PC133 B. PC2700 C. PC3200 D. PC10600 Answer: C

QUESTION NO: 2 A technician receives a Windows laptop that has not been operating correctly since a user changed some registry settings by mistake. Which of the following should be attempted FIRST? A. Reset the CMOS B. Rollback to a restore point C. Boot into Safe Mode D. Reconfigure the BIOS Answer: B

QUESTION NO: 3

A technician encounters an IP address of 191.15.20.1. The IP address is a member of which of the following classes? A. Class A B. Class B C. Class C D. Class D Answer: B

QUESTION NO: 4 Which of the following cables allows for the transfer of video and sound? A. VGA B. S-Video C. DVI "Pass Any Exam. Any Time." - www.actualtests.com 2

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CompTIA 220-701: Practice Exam D. HDMI Answer: D

QUESTION NO: 5 Which of the following is placed directly on the CPU in a new computer system to aid in the cooling process? A. Heatsink B. Fan C. Liquid cooling system D. Thermal compound

QUESTION NO: 6

Answer: B

QUESTION NO: 7

Which of the following printer types is the BEST for a technician to recommend to a company needing to print 10,000 black and white pages per month? A. Laser B. Thermal C. Inkjet D. Dot Matrix Answer: A

QUESTION NO: 8

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A. Ask the customer to speak with someone else that may be able to help. B. Ask open-ended questions to narrow the scope of the problem. C. Ask a co-worker what the customer is trying to explain. D. Ask focused questions that lead the customer with yes or no answers.

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When determining a customer's specific issue, which of the following is the BEST approach?

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Answer: A

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CompTIA 220-701: Practice Exam Which of the following keyboard combinations will lock a Windows XP workstation? A. Windows Key + L B. CTRL + ALT + Delete C. Windows Key + CTRL + Backspace D. Windows Key + CTRL + Escape Answer: B

QUESTION NO: 9 A customer wants to be able to search the Internet wirelessly with their laptop, from any location. Which of the following devices would be MOST effective in achieving this? A. Bluetooth card B. 802.11 a/b/gWiFicard C. 802.11nWiFi card D. Cellular WAN card Answer: D

A. Upgrade the BIOS. B. Release the LCD cutoff switch. C. Toggle theWiFi switch. D. Toggle theFn key. Answer: D

QUESTION NO: 11 A technician has determined that the primary hard drive has failed and the defective hard drive has been replaced. According to the troubleshooting process, which of the following steps would come NEXT? A. Document the setting.

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A customer wants to connect an external projector to a laptop. The projector is plugged into the external video port but no video is shown on the projector. Which of the following will correct the problem?

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QUESTION NO: 10

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CompTIA 220-701: Practice Exam B. Establish a probable cause. C. Verify full system operation. D. Question the user. Answer: C

QUESTION NO: 12 Which of the following commands is used to bring up the interface that allows a technician to edit startup services and applications? A. msinfo32 B. cmd C. dxdiag D. msconfig Answer: D

Most people know that the more programs you have running on your computer at once, the more likely it is that your computer will either run slowly or even crash. What most people don't know is that every time you boot your computer a whole mess of "hidden" programs load in the background. Some of these hidden programs are essential, but most aren't. Turning off some of these hidden programs can significantly increase your computer's performance and reliability.

QUESTION NO: 13

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Explanation: Built into Windows is a special tool called the "Microsoft System Configuration Utility" or simply " MSCONFIG. " Designed to help you troubleshoot problems with your computer, MSCONFIG can also be used to ensure that your computer boots faster and crashes less.

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CompTIA 220-701: Practice Exam Which of the following Windows Vista versions can be installed on a system with 512MB of RAM and a 40GB HDD? A. Home Basic B. Home Premium C. Ultimate D. Business Answer: A

QUESTION NO: 14 Which of the following is an example of a manufacturer's image stored on a hard drive? A. Factory Recovery Partition B. OEM Version C. Recovery CD D. Network Install Answer: A

802.11n has the potential to support up to: A. 11Mbps. B. 20Mbps. C. 54Mbps. D. 100Mbps. Answer: C

QUESTION NO: 16 A CRT monitor is flickering very rapidly, making it very uncomfortable to view. This can be corrected by: A. Adjusting the refresh rate. B. Adjusting the dot pitch. C. Degaussing the monitor. D. Adjusting the resolution.

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QUESTION NO: 15

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CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 17 A PC is having its PSU replaced and the new PSU has a connector that is too large for the motherboard's socket. HDD Answer: D QUESTION NO: 20 "Pass Any Exam.actualtests." . C.co m 7 . The PC needs a NLX to ATX adapter. Firewall sts Every time the computer starts a technician receives a message saying that the computer case has been opened. Flash C. The PC needs a 24-to-20 pin ATX adapter. Answer: C QUESTION NO: 18 Answer: B QUESTION NO: 19 Which of the following media types is MOST affected by the RPM rating? A. Tape D. Intrusion detection C. The PC needs an AT-to-ATX adapter. Trusted Platform Module (TPM) B. The PC needs a 26-to-20 pin ATX adapter. SDD B.www. WiFi Protected Access (WPA) D. B. D. Any Time. Which of the following can be disabled in the BIOS to prevent this message from appearing? . Which of the following is needed to solve this issue? A.com Ac tua lTe A.

Device Manager> expand 'Sound. Satellite D.co m Which of the following connectors are used for musical equipment? 8 .com Ac tua lTe sts A. video and game controllers' Answer: A QUESTION NO: 21 Answer: B QUESTION NO: 22 Which of the following broadband technologies provides the FASTEST bandwidth speeds? A. Fiber Answer: D QUESTION NO: 23 Which of the following Windows utilities will identify issues with drivers and programs running under Windows XP? A. 6-pin mini-DIN D. Any Time. Start > Control Panel > Administrative Tools > Sound Devices > 'Update Driver' D.www. MIDI C. System Information B. DSL B. Hardware Compatibility List "Pass Any Exam. video and game controllers'>double click on the name of the sound card> Troubleshoot' B.actualtests. how would the technician update the driver? A. After extracting the driver." . Cable C. Start > Control Panel > Administrative Tools > Update Drivers>double click on 'Sound Card' C. HDMI . DVI B. Device Manager>Driver tab> Update Driver> Double click on the name of the sound card under 'Sound.CompTIA 220-701: Practice Exam A technician downloads an updated version of the driver for a sound card in Windows XP.

the beep codes may vary.CompTIA 220-701: Practice Exam C.com 9 Ac tua lTe A. and 2 short beeps. Toner is applied to a photoconductor and transferred to the media. A wax-based substance is melted and applied directly to the media.255.0-191. 1.255.1. sts In the laser printing process. Sound card B. 224. Any Time.255.1-126.0. because of the wide variety of models shipping with this BIOS.255. NIC D.255.0.0-255. Program Compatibility Wizard Answer: C QUESTION NO: 24 Which of the following IP ranges is Class C? A. which of the following is true? . 128. B. D." .0 QUESTION NO: 25 Answer: B QUESTION NO: 26 A computer fails POST with 1 long.1.0.0.0. Which of the following components has MOST likely failed? A. Power supply C.255 C. 192. Video card Answer: D Explanation: IBM BIOS beep codes Below are IBM BIOS Beep codes that can occur. Watson D. Heat is applied to heat-sensitive media to create an image.actualtests.255 B.255 D. C. However.255.0-223.255. Dr.255.0. Toner is sprayed to the media.co m Answer: A .www. "Pass Any Exam.

BNC .actualtests. After questioning the user. Which of the following describes the method the technician would MOST likely use? tua lTe sts A. The technician comes to the conclusion that liquid was "Pass Any Exam. Floppy B.com 10 Ac A technician is installing Windows Vista onto a new computer locally.www. ST C. the technician discovers that the user was eating lunch while typing the document. DVD C. WPA encryption B. RJ-45 B. MAC filtering C.CompTIA 220-701: Practice Exam QUESTION NO: 27 Which of the following wireless network features grants the ability to select which devices connect to a wireless network based on a device's hardware address? A. RJ-11 D. NAT translation D. in which the keys are not typing anything within document editing software.co Which of the following connector types is used on CAT5e cable? m ." . Any Time. Blu-Ray D. PXE Answer: B QUESTION NO: 30 A technician is repairing a keyboard issue. SSID broadcasting Answer: B QUESTION NO: 28 Answer: A QUESTION NO: 29 A.

which of the following would be the NEXT step to follow? A. Update the firmware in the printer." . A. 24 Answer: A. Replace the keyboard with a new keyboard. Ask the user open-ended questions.co m . RAM. 15 E. because most of the electronic components (CPU.CompTIA 220-701: Practice Exam spilled onto the keyboard.3 V for power supply. Check the toner levels in the printer. Check the ink cartridges for proper ink levels.www.3 V rails.3 B.B Explanation: The power distribution specification defined that most of PSU's power should be provided on 5 V and 3. chipset. Make closing notes of the repair. 6 D.actualtests. B. but nothing is being printed on the paper. AGP and ISA cards) used 5 V or 3. According to the troubleshooting theory. Any Time.com 11 Ac tua lTe sts . Replace the fuser in this printer. Answer: A QUESTION NO: 32 ATX power supplies normally provide which of the following voltages? (Select TWO). B. The printer successfully feeds paper through the unit while running the manufacturer's print test. QUESTION NO: 33 "Pass Any Exam. Answer: C QUESTION NO: 31 A technician is attempting to troubleshoot an inkjet printer. 3. C. C. Which of the following should the technician do FIRST? A. PCI . Verify the system functionality. D. D. 5 C.

KVM D. Perform a System Restore Answer: A QUESTION NO: 35 Answer: A QUESTION NO: 36 Which of the following ports need to be turned off on a firewall to block Telnet? A.CompTIA 220-701: Practice Exam Which of the following devices will allow a technician to use a single set of input devices on several computers? A. 21 B. Update the video driver B. 80 "Pass Any Exam. Insulate a component from the friction of theheatsink B. Roll back the video driver C.www. Smart card reader C. Barcode reader B.co m 12 . Which of the following should the technician perform FIRST? A. Reduce heat on a component through evaporation C." .actualtests. 23 C. Any Time. when the video game starts the computer crashes. SCSI Answer: C QUESTION NO: 34 The user has just installed a new video game on their computer. Provide for heat transfer from a component to theheatsink D. Quiet any vibration to aheatsink from a fan tua Thermal compound is designed to do which of the following? lTe sts .com Ac A. 25 D. Run a System Defragmentation D.

Leave the document open and do not mention it to the user and proceed with the work.www. Ask the user to close the document so that the work can proceed. Complex logon passwords D. Without it the computer will not "Pass Any Exam. the technician discovers the customer has a confidential document open.com 13 Ac QUESTION NO: 39 tua lTe sts . Intrusion detection C. Drive lock Answer: A Explanation: You can add a Power On password to your computer or laptop for added security.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 37 A technician needs to remotely access a user's PC in order to resolve a problem. Copy the document to a network drive as a backup so that work can proceed. Flexible PVC outer jacket C. Recommended for analog phone lines B. C.co m . Answer: B QUESTION NO: 38 Which of the following is a characteristic of a plenum-rated cable? A.actualtests. B. Recommended for ceiling use only D." . Which of the following steps would be BEST to take? A. Power on password B. D. Upon making the connection. When the system is first turned on it will prompt for the Power On password. Any Time. Which of the following is the BEST way to protect the personal information and prevent unauthorized access to the information in the event that a laptop is stolen? A. Recommended for use in HVAC Answer: D In the past there has been a series of thefts including laptops with personal information on them. Close the document without commenting to the user and proceed with the work.

' It has a USB flash drive. The card needs to have the compatibility jumpers set before it can be installed into the system. Answer: B "Pass Any Exam.CompTIA 220-701: Practice Exam continue to boot. USB printer. C.www. and USB webcam installed and connected." . The expansion slot needs to be enabled in the BIOS first.com Ac QUESTION NO: 42 tua Answer: D lTe A. D. The computer's BIOShas the USB printer below the hard disk in the boot order priority list. Any Time. The computer needs to be manually configured to boot off the internal SATA hard disk drive upon startup. RJ-11 C. sts . RJ-45 B. The card is a PCI Express card and the laptop supports PCMCIA. B. The computer's BIOS has 'Full'set instead of'High Speed' under the USB settings area. The computer's BIOShas the flash drive above the hard disk in the boot order priority list. D. The card is a PCMCIA card and the laptop supports PCI Express cards. C. However. the card refuses to fit into the expansion slot. Which of the following is MOST likely preventing the machine from booting normally? A. QUESTION NO: 40 Which of the following connectors uses up to four pairs of wires when crimped? A.co A technician is trying to install a previous-generation expansion card into their new laptop. BNC D. Which of the following is MOST likely the reason? m 14 . B.actualtests. LC Answer: A QUESTION NO: 41 A computer displays an error upon booting which says 'Operating System Not Found.

CompTIA 220-701: Practice Exam QUESTION NO: 43 A laptop with an integrated 802.11 b/g card is unable to connect to any wireless networks. The laptop was previously able to connect to wireless networks. Which of the following is MOST likely the cause of this issue? A. The wireless card is disabled in BIOS. B. The wireless card drivers are not installed. C. The wireless hardware switch is turned off. D. The wireless card firmware requires an update. Answer: C

QUESTION NO: 44 Which of the following adapter cards would need to be installed in a computer to allow printing to the LPT1 port? A. USB B. Parallel C. Serial D. SCSI Answer: B

Explanation: A parallel port is a type of interface found on computers (personal and otherwise) for connecting various peripherals. In computing, a parallel port is a parallel communication physical interface. It is also known as a printer port or Centronics port. Port addresses Traditionally IBM PC systems have allocated their first three parallel ports according to the configuration in the table below.

QUESTION NO: 45 A user has purchased a laptop that has no means to charge the battery. Which of the following would the user MOST likely purchase? A. USB cable B. AC adapter C. PCMCIA card D. Replacement battery

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CompTIA 220-701: Practice Exam Answer: B

QUESTION NO: 46 A user has reported that the PC is not printing. Which of the following should the technician do FIRST? A. Replace the user's computer with a new one B. Question the user as to when the problem started to occur C. Clear the print queue of all current jobs D. Reinstall the print drivers on the user's computer Answer: B

QUESTION NO: 47

Answer: D

QUESTION NO: 48

A technician is servicing a customer's color laser printer and notices excess toner in the printer. Which of the following tools would BEST assist the technician in removing the excess toner? A. Damp towel B. Compressed air C. Alcoholwipe D. Computer vacuum Answer: D

QUESTION NO: 49 "Pass Any Exam. Any Time." - www.actualtests.com 16

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A. Hard drive cables are not connected. B. BIOS chips are not seated properly. C. The power supply is not functioning. D. Video card is not seated properly.

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After hardware upgrades have been installed, the technician boots the computer system. No display output is observed but a beeping is heard from the computer. Which of the following is the MOST likely issue?

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CompTIA 220-701: Practice Exam Which of the following can display statistical data regarding CPU usage, memory usage, and NIC activity? A. Hardware Profiles B. Event Viewer C. Device Manager D. Performance Monitor Answer: D

QUESTION NO: 50 Which of the following is a best practice when installing multiple new internal devices and several software programs? A. Update the system BIOS B. Make a backup C. Boot in to Safe Mode D. Remove all external devices Answer: B

QUESTION NO: 51

Answer: D

QUESTION NO: 52 Which of the following memory speeds is found with SDRAM? A. PC3200 B. PC2700 C. DDR3-16000 D. PC100

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A. 128.0.0.0-191.255.255.255 B. 192.0.0.0-223.255.255.255 C. 224.0.0.0-255.255.255.0 D. 1.1.1.1-126.255.255.255

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Which of the following IP ranges is Class A?

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 53 Which of the following is considered to be an effect of static electricity? A. POST error code 501 B. Component failures C. Bad sectors on an HDD D. Poor power regulation Answer: B

QUESTION NO: 54

Answer: D

QUESTION NO: 55

A. Remove all unneeded peripherals B. Check the LCD cutoff switch C. Verify backlight functionality D. Swap the AC adapter Answer: D

QUESTION NO: 56 Which of the following devices is MOST likely used for data backups and stored off site?

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Which of the following should the technician verify FIRST if the customer reports that a laptop battery is not charging?

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A. 133MHz B. 166MHz C. 266MHz D. 333MHz

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Which of the following is the system bus speed of a PC2700 memory?

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CompTIA 220-701: Practice Exam A. Tape drive B. Flash drive C. CD-RW D. Blu-Ray Answer: A

QUESTION NO: 57 Which of the following is used to display real-time disk operation information in Windows 2000 Professional? A. Task Manager B. Disk Part C. Disk Management D. Performance Monitor Answer: D

QUESTION NO: 58

Answer: D

QUESTION NO: 59 Which of the following wireless security options offer the HIGHEST level of wireless network protection? A. Port blocking B. WPA C. MAC filtering D. WPA2

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A. Fiber B. CAT3 C. Coaxial D. CAT5

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Which of the following cables has a MAXIMUM recommended cable length of 100 meters (328 feet)?

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CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 60 A technician has been asked to provide information on a new solvent being stored in the work area. Which of the following sources should the technician consult? A. Internet B. Manager C. MSDS D. Container Answer: C

QUESTION NO: 61

A customer has asked a technician what the difference is between a slower and faster RPM hard disk drive. Which of the following would be the BEST way to explain this to the customer? A. Create an analogy comparing drive speeds to CPU speeds. B. Simply state the specifications of both hard drives. C. Give the user several technical websites to research. D. Compare the two hard disk speeds using a well-known story.

A user reports that a laptop keyboard needs to be replaced because a certain key does not work. Which of the following is the FIRST option to take? A. Connect an external keyboard to test the issue. B. Test the RAM because the keyboard buffer appears to be the problem. C. Replace the laptop. D. Replace the RAM. Answer: A

QUESTION NO: 63

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QUESTION NO: 62

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Answer: A

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It is inhibiting progress because the technician cannot concentrate and becomes irritated. Start>Settings>Network Connections B.com 21 Ac A technician receives a computer that is having trouble printing to a network printer. After checking to make sure the network printer is available.actualtests." . Request the manager to assist in the situation. which of the following are best practices? (Select TWO).D QUESTION NO: 64 While a technician is working on an employee's computer. Politely inform the user that all questions will be answered later. Start>Settings>Control Panel>Administrative Tools C. Upgrade the firmware E. Delete existing programs D.CompTIA 220-701: Practice Exam When upgrading to a newer version of an OS. the technician checks the port the printer is assigned to and finds it is set to LPT1:. Which of the following locations did the technician use to view the port settings? tua QUESTION NO: 65 lTe Answer: D sts . C. A.www. D. A. Leave the station and call another technician to complete the repair. Take a long break to step away to relax and refocus. Any Time. Which of the following is the BEST course of action? A. Upgrade the processor B. Delete personal data Answer: B. Update the BIOS C. another user begins asking irrelevant questions. Start>Settings>Control Panel>Accessibility Options D. Start>Settings>Printers& Faxes Answer: D QUESTION NO: 66 A technician is installing a motherboard that has a 24-pin connector from the power supply to the motherboard.co m . B. Which of the following devices are the additional four pins used? "Pass Any Exam.

The user was able to print previously. Printer hardware problem C. Applets B.CompTIA 220-701: Practice Exam A.www. Timeliness D. Positive attitude Answer: A "Pass Any Exam. a user is unable to print documents to locally attached printers or network printers. Which of the following is the MOST likely cause of this issue? sts QUESTION NO: 68 . Extra RAM D. Any Time.co m 22 .com Ac A." . Personal calls B. Extra drives B. Incompatible cabling B. Cooling system Answer: B QUESTION NO: 67 Items that may be added to the Sidebar in Windows Vista are known as what? A. Gadgets Answer: D Answer: D QUESTION NO: 69 Which of the following should a technician avoid when dealing with a customer? A. Widgets D.actualtests. Print spooler is not running tua lTe On a Windows computer. Features C. The processor C. Incompatible print driver D. Cultural sensitivity C.

11g D. Anti-virus software D.CompTIA 220-701: Practice Exam QUESTION NO: 70 Which of the following should be done to remove dust from the inside of a computer case? A. monitor. Any Time. mouse.11b C. 802." . 802. Anti-spyware software B.com Ac tua lTe sts . Use a dry paper towel and an anti-static strap C.www. Anti-spam software Answer: C QUESTION NO: 73 Which of the following provides a connection for an external keyboard.11a B. printer. Use compressed air and a lint free cloth Answer: D QUESTION NO: 71 Which of the following WLAN protocols is in the 2.4GHz band with a maximum data rate of 11Mbps? A. 802.actualtests. Use a lint free cloth and glass cleaner B. Use a slightly damp cloth and a vacuum D. 802. Anti-adware software C. and network when using a laptop? "Pass Any Exam.11n Answer: B QUESTION NO: 72 Which of the following software options would BEST protect against trojans and worms? A.co m 23 .

co m 24 .255.255. C.255. Answer: D QUESTION NO: 75 Answer: D QUESTION NO: 76 Which of the following is an example of a Class D IP address? A. D. Infrared Answer: C QUESTION NO: 74 A user is explaining an issue that they are having with their workstation. B.0 B.www.com Ac tua A. Restate the issue or question to verify understanding.255. After they finish explaining.0. Bluetooth B." . Docking station D.255 D. Provide proper documentation on the services provided.0 Answer: D "Pass Any Exam.CompTIA 220-701: Practice Exam A. lTe Which of the following is the MAIN purpose of the Recovery Console in Windows XP? sts . Provide a way to access the hard drive in an emergency through the command prompt. D. 255. Any Time.0. Delete a virus that has infected the hard drive through the command prompt. C. Allow the restoration of a previously made image of a desktop through the command prompt. Listen and do not interrupt the customer. 224. Provide a way to recover corrupted print jobs through the command prompt.actualtests.255 C. 127.0.0. Offer different repair options for the user's convenience. a technician's NEXT course of action should be to: A. 192. Network hub C. B.

co m Which of the following describes the process of scheduling multiple processes simultaneously amongst multiple logical processors? . AMD Athlon 64 and 64 FX? A. D." . Any Time. Zip drive C. Stylus "Pass Any Exam. C. DVD-RW Answer: D QUESTION NO: 78 Which of the following is the reason why 64 is contained in the processor names. Blu-Ray D. Dual core processing .actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 77 Which of the following removable storage devices is MOST likely used to duplicate bootable media? A. The processors are made with a 64nm manufacturing process. The processors have an additional 64 instruction sets. The processors contain 64K new transistors.www.com 25 Ac tua QUESTION NO: 79 lTe Answer: A sts A. SD card B. Quad core processing D. Hyper-threading B. SpeedStep technology C. B. Answer: C QUESTION NO: 80 Which of the following data security features requires an external device embedded with integrated circuits for authentication purposes? A. The processors provide a 64-bit register.

PCIe C.co m Which of the following file systems MUST be used when implementing EFS? 26 . Any Time." . The hard drive needs ATA drivers loaded via the F6 option during install.com Ac tua lTe sts A. ISA D. AGP Answer: B QUESTION NO: 83 A technician cannot get the Windows XP installation routine to recognize the SATA hard drive. FAT32 B. "Pass Any Exam. Smart card C. Password Answer: B Explanation: A smart card is a device that includes an embedded integrated circuit that can be either a secure microcontroller or equivalent intelligence with internal memory or a memory chip alone.www.CompTIA 220-701: Practice Exam B. QUESTION NO: 81 Answer: C QUESTION NO: 82 Which of the following expansion ports would provide the BEST performance for a new video card? A. FAT C. NTFS D.actualtests. PCI B. Which of the following is the MOST likely reason? A. Biometrics D. The card connects to a reader with direct physical contact or with a remote contactless radio frequency interface. CDFS .

www. PCI Express card B. A biometric device D. Docking station Answer: D QUESTION NO: 85 A. The hard drive needs SATA drivers loaded via the F6 option during install. C. Of which of the following is this an example of? tua lTe sts . The hard drive is incompatible with Windows XP and needs replacement. Any Time. An RFID scanner Answer: B QUESTION NO: 86 A user's hard drive is failing. A token device C. After you boot to Windows XP CD ( BIOS must be configured to boot from CD-ROM drive. which of the following troubleshooting steps should be done? "Pass Any Exam.actualtests. KVM C.CompTIA 220-701: Practice Exam B. Answer: D Explanation: Windows XP install routine does not natively contain SATA drivers in it. The hard drive did not have the jumpers configured correctly and needs to be checked. Just at this point press F6 and show the drivers on the floppy. D. You have to install SATA drivers manually before Win XP is able to recognize your SATA HDD. PCMCIA card D. A smart card reader B." .co m . Before the drive is replaced. otherwise it may try to boot from floppy ).com 27 Ac A technician has a security device which displays a number that changes overtime. it will ask you if you want to install drivers. QUESTION NO: 84 Which of the following expansion devices would allow a user to utilize multiple hardware profiles to control an external display and power option? A.

Any Time.exe in the Run box accessed via the Start Menu. sts .www. Device Manager B. services.exe C. Identify user changes to the computer Answer: C QUESTION NO: 87 Which of the following commands would a technician use to launch the Services MMC in Windows Vista? A.com 28 Ac tua lTe Explanation: There are two ways to view Services on your computer.co m .actualtests. services. MSINF032 D.exe D.11g has the potential to support up to: "Pass Any Exam. this is fine. The first is to use the MS Configuration Utility by typing msconfig.CompTIA 220-701: Practice Exam A. followed by clicking the Services tab.mmc B.msc from the Run option on the Start Menu. The Services window will open. MSCONFIG Answer: B QUESTION NO: 89 802. If you want a quick visual of which items are running or stopped. Establish a theory of probable cause B." . software and network components? A. but the information is limited. MMC C. gpedit. msinfo32. Identify the problem C. Perform a backup D. The preferred way to make changes to services is to launch services.msc Answer: D QUESTION NO: 88 Which of the following utilities can an administrator use to manage hardware.

54Mbps. A detailed description and remedy of a software related problem lTe sts QUESTION NO: 91 .www. 100Mbps. B. D. 11Mbps.CompTIA 220-701: Practice Exam A. Passwords D. Save information for critical files before system shut down C.actualtests. Firewall B. that causes the system to "crash. C. known officially as a Stop Error or a bug check is the error screen displayed by the Microsoft Windows family of operating systems upon encountering a critical error. Any Time. QUESTION NO: 92 Which of the following versions of Microsoft Windows includes Media Center? A. Answer: C QUESTION NO: 90 Which of the following BEST provides intrusion prevention for a LAN from a remote location? A. Windows Vista Home "Pass Any Exam. 50Mbps. Smart cards C.com Ac tua A. Windows Vista Ultimate B. of a non-recoverable nature." The term is named after the color of the screen generated by the error. Diagnostic purposes of a critical system error D.co m 29 . Driver updates for new installations B." . Biometrics Answer: A A BSOD in Windows provides which information? Answer: C Explanation: The Blue Screen Of Death (also known as BSoD or bluescreen ).

Any Time. C:\ProgramFiles C. Magnet D. Windows XP Professional Answer: A QUESTION NO: 93 Which of the following may cause RFI on a wireless network? (Select TWO). CRT Answer: A." . Windows XP Home D. Remove all unneeded peripherals B. Cordless phone B.co m .www. C:\Windows\System32 B. C:\Users\ D. Microwave E.com 30 Ac tua lTe sts . A. LCD C. QUESTION NO: 95 A laptop's battery will not charge. C:\Program Files(x86) Answer: D Explanation: 64-bit apps default to C:\Program Files while 32-bit apps default to C:\Program Files (x86). a technician should look in which of the following default locations? A.CompTIA 220-701: Practice Exam C. Toggle theFn keys C. Plug the laptop into a UPS Answer: C "Pass Any Exam. Which of the following BEST solves this issue? A.D QUESTION NO: 94 When looking for 32-bit applications installed on a 64-bit version of Windows Vista. Swap the A/C adapter D.actualtests.

SDRAM D. D. Internet Explorer Properties D." . A private tunnel through the Internet to securely communicate with a remote network. RIMM B. A security encryption feature that encrypts wireless traffic with an access point for communication. Control Panel C.CompTIA 220-701: Practice Exam QUESTION NO: 96 A technician needs to upgrade the memory in a laptop.co m 31 .www. Windows Power Management Answer: A QUESTION NO: 99 "Pass Any Exam. C. A network which has no connection to the Internet and is private by design. BIOS B. A security feature that throttles bandwidth and closes ports when possible virus traffic is detected. B. Where can the technician configure this setting? A.com Ac QUESTION NO: 98 tua Answer: B lTe A.actualtests. sts . Which of the following memory types would be the correct type? A. SODIMM Answer: D QUESTION NO: 97 Which of the following MOST accurately describes a VPN? A technician needs to configure a workstation for Wake on LAN. Any Time. DDR RAM C.

IEEE 1394 "Pass Any Exam.R D. USB 001 B. IP_ip_address E. A.www.actualtests. A.R Answer: A QUESTION NO: 102 Which of the following are valid ports for printing over a network? (Select TWO). CD.DL B. ISA C.RW C. CNR Answer: A QUESTION NO: 100 The POST process of a computer is designed to: A. Which of the following types of portable media offers the LARGEST storage capacity? A.com Ac tua lTe QUESTION NO: 101 sts Answer: B . EISA E. Any Time. Check for the latest motherboard firm ware updates. C.co m 32 . \\computername\sharename C. Test the software and hardware drivers before the operating system loads. CD." . Test the essential components of the system during power on. D.CompTIA 220-701: Practice Exam Which of following motherboard expansion slots supports a HD video card? (Select TWO). AGP D. PCIe B. Load the operating system into memory during power on. B. DVD. SNMP D. DVD.

HTTPS D. HTTP C. FTP Answer: B Explanation: The port 80 is associated with HTTP TCP/IP protocol. Help limit electrostatic discharge (ESD) inside the case. a technician notices that several unused expansion card slots have open ports.CompTIA 220-701: Practice Exam Answer: B. This address can be verified from printer's configuration. if your PC's enclosures are open. Helpensure proper air flow through the case.www. Answer: B QUESTION NO: 104 A. C. However. Helpprevent moisture buildup in the case. QUESTION NO: 103 While performing a preventative maintenance check on a personal computer. B. SMTP B. sts .com Ac Which of the following protocols uses port 80? tua lTe Explanation: The chassis of a PC is designed for proper internal airflow across the various components. Any Time." . QUESTION NO: 105 "Pass Any Exam.co m 33 .actualtests. then the cooling of the PC changes dramatically. Helplimit radio frequency interference (RFI) inside the case. The cooling of some components can be reduced or totally eliminated and can cause damage. D. Which of the following BEST describes why the covers for these card slots should be reinstalled? A.D Explanation: \\computername\sharename is a net command that manages network print jobs and IP_ip_address is a static IP address that is configured on a network printer so that it can be seen on the network by a computer.

To find this problem you can ping the printer from your computer. C. Properties of the printer from the Printers Control Panel C. The printer would not start printing again till that print job is removed from the queue. D. Sometimes.CompTIA 220-701: Practice Exam Which of the following allows verification of the port that a printer is currently using? A." . E.actualtests. Which of the following is the MOST likely cause of the issue? (Select TWO).www. New drivers have been released and need to be installed. BNC C. The print queue window from system tray B. T-Connector B. The printer needs to have a cartridge replaced. B.co m 34 . QoS for printing is not functioning over the LAN. Answer: C. A. QUESTION NO: 107 Which of the following connector types is used with twisted pair cable? A. Any Time.com Ac tua lTe sts . A technician has verified the printer is online and prints a configuration page from the printer. Sometime if the IP address of the printer is changed you cannot print. RJ-45 "Pass Any Exam. A job in error status is at the top of the print queue.D Explanation: The possible cause of the problem in this case is that either a job in error status is at the top of the print queue or the IP address of the printer has changed. The printers IP address has changed. you need to open the properties of the printer from the Printer's Control Panel QUESTION NO: 106 Users are reporting that print jobs being sent to a shared printer are not printing. Properties of the port within Device Manager Answer: B Explanation: To find the port that your printer is currently using. certain print codes in the file that is printing can confuse the print job and the job gets stuck in the print queue. Print spooler view in the Printers Control Panel D.

Start>Run>typecmd>click OK>type ipconfig /release>press enter key and ask user to read the results. C. Any Time. LC Answer: C Explanation: With twisted pair cable you can use RJ-45 connector. 3x C.co m . Start>Run>typeipconfig>click OK and ask user to read the results. 6x D.CompTIA 220-701: Practice Exam D. 1x B. D. Start>Run>typecmd>click OK>type ipconfig /all>press enter key and ask user to read the results." . The RJ-45 is an eight-wire connector used commonly to connect computers onto a local-area network (LAN). Answer: D Explanation: The Ipconfig command is used to find the IP configuration information of a computer. How would a technician walk the user through checking the IP address and default Gateway on the computer? tua lTe Explanation: For a PCIe or PCI expansion card. 1x and 8x bus speeds can be used.D QUESTION NO: 109 A.actualtests. B. sts . 24x Answer: A. A. Start>Run>typecmd>click OK>type ipconfig /flushdns>press enter and ask user to read the results.www. 8x E. especially Ethernets QUESTION NO: 108 Which of the following bus speeds is used for a PCIe card? (Select TWO).com 35 Ac A user calls and says they cannot get to the Internet. The Syntax IPCONFIG /all displays full configuration information. The UTP ( unshilded twisted pair) cable often is installed using a Registered Jack 45 (RJ-45) connector. You can type the Ipconfig command by "Pass Any Exam.

D. chkntfs B. dxdiag "Pass Any Exam. The DNS server strictly functions as an ip address lookup for a given domain name. C.. Which of the following is needed to perform an ASR restore in Windows XP? A.com Ac tua lTe sts QUESTION NO: 111 . The recovery process will start.co m 36 .www. Dynamically assigns IP addresses for easy client configuration. B. Provides resolution of host names to IP addresses. QUESTION NO: 110 Which of the following BEST describes the function of a DNS server? A. A. Provides security for a network through the use of ACLs.actualtests. QUESTION NO: 112 Which of the following commands verifies connectivity between two hosts? (Select TWO). press F2. Answer: B Explanation: The main function of DNS is the mapping of IP addresses to human readable names. Operating system CD B. To perform Automated System restore you need to boot the computer with the OS CD and then as soon as you see the message: "Press F2 to run Automated System Recovery (ASR) ." at the bottom of the screen. Vendor recovery CD D. you need Operating system CD and the recovery floppy disk that you have created.CompTIA 220-701: Practice Exam clicking Start->Run and then typing cmd to open the command prompt to type the ipconfig command.. ERD disk Answer: A Explanation: To perform an ASR restore in Windows XP . Any Time." . Recovery console C. Secures network traffic through shared key encryption.

A potentially dangerous virus has been downloaded onto the system. B. ipconfig E. This partition is not assigned a drive letter and is not accessible from Windows. IEEE 1394 port D. Serial port C. ping Answer: C.E QUESTION NO: 113 A technician notices that there is a second partition on the primary hard drive.CompTIA 220-701: Practice Exam C. D.com 37 Ac Which of the following describes the 25 or 9 pin connector with male pins on the back of a laptop computer? tua QUESTION NO: 114 lTe Explanation: The second partition is the recovery partition put by the manufacturer and how it is achieved is proprietary. sts .actualtests. C." . Although the creation is based on slipstreaming technology the exact way each manufacturer achieves it is totally different and unique. Any Time. tracert D. USB port Answer: B Explanation: If a laptop computer has 25 or 9 pin connector with male pins on the back of it then it indicates that the laptop contains a Serial port. Space set aside by Windows for use by the virtual memory swap file. They are used for the RS-232 (serial) ports QUESTION NO: 115 "Pass Any Exam. A recovery partition put there by the manufacturer.co m . Space reserved by the drive manufacturer for firmware. Which of the following is the MOST likely explanation for this extra partition? A.www. Parallel port B. Answer: D A.

CompTIA 220-701: Practice Exam A technician needs to assign a default subnet mask for a class B network to a network device that was just installed. Which of the following would the technician use? A. 224.0.0.1 B. 255.0.0.0 C. 255.255.0.0 D. 255.255.255.0 Answer: C Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255.255.0.0.

Answer: A

QUESTION NO: 117

A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user is very worried they will not be able to complete a research paper they've been working on which is due by the end of the day. Which of the following is an appropriate response to the users concerns? A. A Trojan may have infected the OS or worked its way into the MBR. What did you download recently that caused the problem? B. I understand your concern, and will try to have your computer working again as quickly as possible so that you can finish your report. C. If the paper was so important to you, you should have created a backup copy so you could finish it on another computer.

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Explanation: The Impact printer or dot matrix is the only printers that allow you to print multipart forms because they can handle the thickness of these documents and print through all the layers.

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A. Impact printer B. Thermal printer C. Inkjet printer D. Laser printer

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Which of the following printers would be the BEST choice for printing on multi-part forms?

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QUESTION NO: 116

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CompTIA 220-701: Practice Exam D. I do not understand why you are upset. I am sure your professor will understand and you will be able to turn in the paper tomorrow. Answer: B Explanation: The appropriate response for the customer in this situation will be to comfort user by telling him that you understand his concern, and will try to solve his problem as soon as possible so that he can finish and submit his research papers. Blaming him or giving him an unpractical suggestion will make the user think that you don't understand the urgency of his work and therefore not taking his problem seriously.

QUESTION NO: 118

Answer: A,B,F

QUESTION NO: 119 Which of the following is an advantage of upgrading to a 64-bit version of Windows? A. A greater number of dynamic disks or disks larger than 1 TB can be supported. B. Multiple applications running in 16-bit compatibility mode are supported. C. More than 4GB of RAM, in some cases up to 128GB of RAM can be supported. D. A new anti-virus protection scheme called Data Execution Prevention is supported. Answer: C

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Explanation: The hot pluggable hardware that you can purchase for computer is eSATA , Express Card/54, and USB. External Serial Advanced Technology Attachment or eSATA is an external interface for SATA hard drive, Express Card/54, and USB is designed to allow users to install and remove modules at any time, without having to switch off their systems.

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A. eSATA B. Express Card/54 C. PS/2 peripherals D. MIDI devices E. NIC F. USB

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CompTIA 220-701: Practice Exam Explanation: The advantage of upgrading your 32 bit Windows to a 64-bit version of Windows is that They supports more than 4GB of RAM and in some cases supports up to 128GB of RAM.

QUESTION NO: 120 A technician is replacing fifteen 21 CRTs with 19 LCDs. The storage room is on the other side of the building. Which of the following safety measures should the technician take? A. Wear a back brace when lifting and carrying the CRTs to the storage room. B. Wear anti-static wrist straps to prevent ESD in the new monitors. C. Recycle the monitors after removing the capacitors for use in other monitors. D. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them.

QUESTION NO: 121

A technician is installing Windows XP on a system that has a SATA HDD. Which of the following will the technician MOST likely have to do to start the installation? A. Press the F8 Key B. Press the F3 Key C. Press the F2 Key D. Press the F6 Key Answer: D Explanation: To install Windows XP on a computer that uses a SATA hard drive, you may need to Press the F6 Key because a new SATA hard drive needs SATA drivers disc during the Windows Setup process. During the installation, a blue screen with a message at the bottom appears and prompts you to press F6 if you need to install a third party SCSI or RAID driver. Pressing F6 will ensure that you don't miss the SATA driver prompt screen when it has finished loading all the drivers.

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Explanation: To shift fifteen CRTs to the other side of the building and get new LCDs from there, you should request for the help of several technicians for lifting the CRT monitors and use a cart for transporting them. While moving computer equipment from one place to another, make sure that you use carts for heavy objects and the path that you are using for taking these object is free of safety hazards otherwise you may fall and hurt yourself.

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Answer: D

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CompTIA 220-701: Practice Exam QUESTION NO: 122 After installing a new SATA hard drive the technician notices the drive is hot to the touch and is giving off a slight odor. Which of the following should the technician do? A. Install a larger fan near the hard drive to cool the system. B. Clean the drive with compressed air and continue to use it. C. Remove and replace the drive. D. Apply more thermal compound and reseat the drive. Answer: C Explanation: The above scenario indicates that the hard drive being replaced is corrupt and damaged. Therefore, the drive must be removed and replaced again.

Answer: B

QUESTION NO: 124 Which of the following interfaces are typically supported on the input side of a KVM switch? A. PS/2, VGA, USB B. DB25, DB9, PS/2 C. PS/2, DB9, USB D. PS/2, DB25, VGA Answer: A "Pass Any Exam. Any Time." - www.actualtests.com 41

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Explanation: To set up a new operating system on your computer using the CD-ROM, you need to first create a partition and then format the partition to prepare it to be used by the OS and then install the operating system. The device driver installation is the part of the OS installation.

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A. Format a partition, install device drivers, and install the operating system. B. Create a partition, format the partition, and install the operating system. C. Install the operating system, create a partition, and install device drivers. D. Install the operating system, install device drivers, and create a partition.

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Which of the following BEST describes the initial process of setting up a new operating system from a CD.ROM?

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QUESTION NO: 123

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CompTIA 220-701: Practice Exam Explanation: The interfaces that are usually available to you on the input side of the KVM switch include PS/2, VGA, and USB.

QUESTION NO: 125 While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action? A. Ask the customer permission to put them on hold and listen politely to the co-workers stories. B. Put the customer on hold just for a few minutes and join the conversation. C. Forward the customer to another technician and join the conversation. D. Ask the customer permission to put them on hold and politely ask the co-worker to talk later.

QUESTION NO: 126

Answer: D Explanation: The maximum FAT32 volume size recognized by Windows 2000 and XP is 2TB or Up to 2048GB. Although Windows XP lets you format only up to 32GB but can read larger volumes.

QUESTION NO: 127 The BEST information to document when changing the refresh rate on the display is to include:

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A. Up to 16GB B. Up to 32GB C. Up to 1024GB D. Up to 2048GB

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Which of the following is the maximum FAT32 volume size Windows 2000 and XP will recognize?

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Explanation: In such a scenario it is important that you politely ask the co-worker to talk later after taking customer's permission to put him on hold. This is because the customers are very important for a company and putting them on hold for a long time or forwarding their call to another technician would annoy the customer.

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Answer: D

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CompTIA 220-701: Practice Exam A. the previous refresh rate and the new refresh rate applied. B. the method that was used to access the display properties to change the refresh rate. C. all the refresh rates that were tested. D. the color resolution the user requested as well as the refresh rate. Answer: A Explanation: The information that should be documented when you change the refresh rate of your monitor is the old and the new refresh rate. Both the monitor and adapter have different refresh rates but they must agree on the refresh rate you select. If either device does not support a particular refresh rate, such a rate cannot be used therefore the refresh rate that was supported earlier and the new refresh rate is good information to be documented.

QUESTION NO: 128

Which of the following features is only available with the Windows XP Professional version as compared to the Windows XP Home version? A. Simple File Sharing B. Basic Disk Partitions C. Remote Desktop D. Joining a domain Answer: D

Explanation: The feature that is not available in Windows XP Home version but available in Windows XP Professional version is joining a domain.

QUESTION NO: 129

A technician receives a boot error message OS not found. Which of the following should the technician check? A. The boot order in the BIOS B. If Plug and Play is enabled C. If the computer is in Safe Mode D. If the BIOS is current Answer: A

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Answer: C QUESTION NO: 132 A technician converts several existing Windows XP Professional laptops from English to the German language. Print a test page. The airflow is blocked. You should always use the test page feature from the printer properties. C. Which of the following should the technician do NEXT? A.actualtests. Printing a test page using the printer's self-test will not lead you anywhere because it can only tell that the printer is printing fine. Change the paper. B.www. C.CompTIA 220-701: Practice Exam Explanation: First check the boot order. Clean the toner cartridge.co m Answer: D . Control Panel> Accessibility Options> General "Pass Any Exam. The processor is improperly seated due to bent pins. sts . Having arrived onsite. Insufficient memory for the OS. Excessive internal display brightness is set. B. to test printing. not from an application.com 44 Ac tua lTe Explanation: If a printer is not working for a particular user then the first thing that you should try is to print a test page from the computer which is unable to use the printer. Which of the following is the correct path to change the language settings? A. QUESTION NO: 130 A customer reports that the laser printer produces poor quality printouts. which you already know. Replace the fuser. If that does not work then you may need to delete and reinstall the printer. D. D. QUESTION NO: 131 Which of the following may cause a customer to experience excessive heat in a laptop? A. Any Time." . the technician has a discussion with the customer and reviews some examples of their print jobs.

11x C. 802. Control Panel> Regional and Language Options> Regional Options C. B. 802." .CompTIA 220-701: Practice Exam B. When connecting the laptop to a wireless network. and Bluetooth supports communication up to 3Mbps.11g B.co m 45 .11b supports communication only up to 11Mbps.www.11b D. Which of the following standards of wireless card did the technician install? A. Control Panel> Regional and Language Options> Regional Options> Customize D. Perform a self-test page. Control Panel> Regional and Language Options> Languages> Details Answer: B QUESTION NO: 133 A technician has added a wireless network interface card (NIC) to a laptop. 802.11x refers to the family of 802.11q Answer: A Which of the following would be the LAST step to take when installing a printer? A. Which of the following would be MOST likely to fix the problem? "Pass Any Exam.actualtests. Any Time.com Ac tua QUESTION NO: 134 lTe Explanation: You need to use 802. 802. sts .11g standard if you want to use a standard that can support communication up to 54Mbps. C. D. Cycle theprinters power. Answer: C QUESTION NO: 135 A user reports that the desktop appears smaller than usual and there is a large black border around the desktop on the monitor. Reboot the computer. 802.11 standards. the technician successfully tests for speeds of up to 54 Mbps. 802. Print a test page.

CompTIA 220-701: Practice Exam A. Have the userdemagnetize and restart the monitor. B. Configure the Display Settings on the monitor. C. Change to a lower resolution. D. Configure the Display Settings in Device Manager. Answer: B

QUESTION NO: 136 Which of the following is the recommended maximum length of a parallel ATA cable? A. 16 inches (40cm) B. 22 inches (55cm) C. 24 inches (60cm) D. 18 inches (45cm) Answer: D

Answer: A,B,C

QUESTION NO: 138 A user has a network laser printer that is printing constantly. The user has tried power cycling the printer. Which of the following should the technician recommend that the user do FIRST? A. Restart the spooler service. B. Reboot the computer. C. Access the print queue and pause all print jobs. D. Purchase a new USB cable. "Pass Any Exam. Any Time." - www.actualtests.com 46

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A. Set printing defaults. B. Specify a separator page. C. Spoolprint jobs and start print jobs immediately. D. Print a test page. E. Pause printing F. Delete ports.

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Which of the following are features of the Advanced Tab under Printer Properties? (Select THREE).

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QUESTION NO: 137

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CompTIA 220-701: Practice Exam Answer: C

QUESTION NO: 139 Which of the following should be configured on a shared Windows XP Professional system to ensure that each user's data is secure? (Select TWO). A. Disable the Switching Users setting within the Change the way users log on or off in the Control Panel User Account applet. B. Use the File Encryption settings in the Advanced Settings of Properties for the respective user's data folder. C. Add multiple users in the Control Panel User Account applet. D. Use NTFS security to secure the data files. E. Use the Security Center Control Panel Applet to secure resources on the shared system. Answer: C,D

QUESTION NO: 140

Which of the following is a cost effective technology that can be implemented on desktops and laptops to meet security considerations and reduce internal password reset costs? A. Hand recognition software B. Smart card reader C. Biometric fingerprint reader D. Portable face recognition reader Answer: C

QUESTION NO: 141 A frustrated customer reports that a problem which was supposedly repaired is occurring again. The customer does not appreciate any efforts to assist with this problem and grows angrier with each attempt at resolution. Which of the following would be an appropriate method for dealing with this situation? A. Allow the customer to continue uninterrupted and remain silent until a response is requested. B. Inform the customer that the technician is only trying to help. C. Agree with the customer that other technicians are not resolving issues completely and assure the customer that the problem will be resolved. D. State that the technician will need to speak with a supervisor about this problem and then put the customer on hold. "Pass Any Exam. Any Time." - www.actualtests.com 47

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CompTIA 220-701: Practice Exam Answer: A

QUESTION NO: 142 Which of the following types of printers uses an electrostatic charge to create an image of the page onto a charged photoreceptor? A. Laser B. Thermal C. Impact D. Ink dispersion Answer: A

QUESTION NO: 143

A technician is working on a workstation that shuts down after extended periods of operation. Which of the following should be checked FIRST? A. Vents for blockage B. Hyperthreading settings C. Ribbon cable seating D. CPU seating Answer: A

Which of the following can be upgraded on a laser printer? (Select TWO). A. Pickup roller assembly B. Fuser assembly C. Hard drive D. RAM E. Corona wire Answer: C,D

QUESTION NO: 145

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QUESTION NO: 144

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CompTIA 220-701: Practice Exam A motherboard has a Socket A CPU connector. Which of the following types of CPU can be used with this motherboard? A. Itanium B. Athlon C. Pentium III D. Xeon Answer: B

QUESTION NO: 146 Which of the following paths can be used to upgrade the drivers for a network interface card (NIC)? A. My Computer > Properties > Hardware tab > Windows Update B. Control Panel > Network Connections > Tools > Drivers C. Device Manager > Network adapters > Properties > Driver tab D. My Network Places > Tools > Drivers > Update Driver Answer: C

QUESTION NO: 147

Answer: C

QUESTION NO: 148 Which of the following components are included in a typical laser printer maintenance kit? (Select THREE). A. Image drum B. Paper pickup rollers C. Fuser

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A. Remove unneeded fans. B. Install a liquid cooling solution. C. Install round IDE cabling. D. Replace the side panels with mesh wires.

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Which of the following would be the BEST way to improve airflow inside a computer?

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CompTIA 220-701: Practice Exam D. Duplexer E. Toner F. Transfer roller Answer: B,C,F

QUESTION NO: 149 Which of the following are printing protocols that can be used for printing over a network? (Select TWO). A. HTTP B. RAW C. LPR D. FTP E. USB Answer: B,C

QUESTION NO: 150

Answer: A,D

QUESTION NO: 151 A technician installs a program that requires a security dongle but the program will not work. Which of the following is MOST likely the cause? A. The software is not supported by the operating system. B. The hardware dongle was not installed. C. The software was installed incorrectly. D. The operating system does not support security dongles. "Pass Any Exam. Any Time." - www.actualtests.com 50

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A. thereare not enough fans. B. the case is too small. C. the processor is too fast. D. one or more fans are inoperable. E. the memory is defective.

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A computer is overheating but the fans are not obstructed and there is no dust on the components or heatsinks. The MOST likely cause of the overheating is that: (Select TWO).

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CompTIA 220-701: Practice Exam Answer: B

QUESTION NO: 152 After a user ran a registry cleaning program, the computer running Windows XP will not boot. Which of the following should a technician recommend FIRST? A. Connect the drive as a slave to another computer and use REGEDIT to correct the issue. B. Run System Restore to get to a previous working condition. C. Use the boot disk and run SCANREG /RESTORE. D. Boot using Last Known Good Configuration. Answer: D

QUESTION NO: 153

Which of the following printers use a carbon film or inked ribbon to print? A. Laser B. Ink jet C. Impact D. Thermal Answer: C

QUESTION NO: 154

Which of the following could be defined as "determining the underlying reason that a problem occurs in order to prevent similar problems in the future"? A. Efficiency tracking. B. Issue prevention. C. Rootcause analysis. D. Problem analysis. Answer: C

QUESTION NO: 155 When configuring biometric devices, which of the following would be the MOST dangerous type of error? "Pass Any Exam. Any Time." - www.actualtests.com 51

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C. Perform a clean installation of Windows XP Home. B. Upgrade to Windows 95 OSR2. Turn off the laptop. Degauss the display and drives. it is BEST to perform which of the following actions on a routine basis? A. Defragment the hard drive weekly.0 SP1 then Windows XP Home. Stop the device. Upgrade to Windows XP Home directly from Windows 95. D. D. Upgrade to Windows NT4. A. "Pass Any Exam.www. False negative B. Remove hardware in Control Panel. Remove the driver from Device Manager. Answer: B QUESTION NO: 158 Which of the following is the BEST way to remove a USB device on a laptop computer? A. False positive Answer: D QUESTION NO: 156 A user wants to upgrade to Windows XP Home from Windows 95. Which of the following describe the potential upgrade paths? (Select TWO). Upgrade to Windows 98SE then to Windows XP Home. Clean out the dirt with a damp rag. D.C QUESTION NO: 157 To lengthen the life of computer hardware. E. and then turn off the device. C.com Ac tua lTe sts . B. Any Time." . and then remove from laptop. True positive D.CompTIA 220-701: Practice Exam A. True negative C. C. Clean out the dust with compressed air.co m 52 .actualtests. then to Windows 98SE then Windows XP Home. Answer: A. B.

" . The modem is not recognized in Device Manager. B. Answer: C QUESTION NO: 162 "Pass Any Exam. updated drivers. The technician has the correct. D. C.co When trying to print. The modem is not functioning properly.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 159 Which of the following registry keys store data about all accounts on the machine? A. sts . B. The paper needs to be replenished.com Ac tua lTe A. Which of the following would be the MOST likely cause of the problem? A. but is unable to successfully install the drivers. a balloon in the system tray indicates a print job has failed to print. Any Time. HKEY_CURRENT_CONFIG D. Printer firmware needs to be updated. D. C. The printer does not recognize the font type. The high encryption package is not installed.actualtests. The computer needs to upload the print job. Which of the following is the MOST likely cause? m 53 . HKEY_USERS C. HKEY_LOCAL MACHINE Answer: B QUESTION NO: 160 Answer: B QUESTION NO: 161 A user has asked for a technician to update the device drivers for their modem on a Windows XP system. HKEY_ CURRENT_USER B. The account does not have permission to install drivers.www.

EXE D.ROM drive "Pass Any Exam. PC card adapters B. Any Time.actualtests. DVD. Electrical tape B.com Ac A.EXE tua Which of the following command lines should a technician use to uninstall the Windows XP Service Pack 2? lTe QUESTION NO: 164 sts . Duct tape D.CompTIA 220-701: Practice Exam Which of the following is a hazard associated with improper disposal of a CRT? A. Electromagnetic Interference (EMI) B. a technician finds a wire with insulation damage from rubbing up against a cooling fan. PROGMAN. Mercury C.EXE C. Lithium D. CONVERT.www.EXE B. TASKMAN. Which of the following should be used to repair the wire? A. Wire nut Answer: A Answer: C QUESTION NO: 165 Before shipping a laptop.co m 54 ." . Masking tape C. High vacuum Answer: B QUESTION NO: 163 While working inside of a desktop computer. which of the following should be removed to avoid damage during transit? A. SPUNINST. LCD C.

LDAP B.CompTIA 220-701: Practice Exam D.actualtests.com Ac tua A. POST C.www. D. Which of the following is the BEST preventive maintenance procedure that the technician should perform? . Install ceiling fans in the room. Use a moist rag to clean the vents monthly. B. Directly spray the vents with compressed air. BIOS D. lTe sts A technician determines that a laptop is not properly cooling due to excessive dust in the vents. Which of the following should the technician take under consideration? A. User Accounts QUESTION NO: 167 Answer: D QUESTION NO: 168 A technician is planning to open and work on a CRT monitor. Any Time. Uninterruptible Power Supply (UPS) Answer: B "Pass Any Exam. Backlight Answer: A QUESTION NO: 166 Which of the following would a technician go to setup a password that would be required prior to booting into the operating system? A. Electromagnetic interference B. Radio frequency interference D.co m Answer: C 55 . C. Periodically clean the vents using a small vacuum cleaner. High voltage discharge C." .

Ask close-ended questions so that the customer does not get overwhelmed with industry jargon. Which of the following can the technician do to better understand the customers issue? 56 ." .com Ac tua lTe A. Location of the PCs with respect to each other D. run diagnostic tests. Fiber B.CompTIA 220-701: Practice Exam QUESTION NO: 169 A technician is setting up a lab with fourteen wired PCs and one switch in a physical star network configuration. B. Get the customer contact information. D. C. Electrical safety with the extra network cables C. Which of the following should the technician keep in mind when setting up the lab? A.www. Begin running diagnostic software and confirm findings with another technician. Cable management to avoid trip hazards B. Ask open-ended questions to gather the symptoms. Any Time.actualtests. Cable D. Number of fans located in the room so system does not overheat Answer: A QUESTION NO: 170 Answer: B QUESTION NO: 171 Which of the following usually has the HIGHEST latency? A. DSL C. Satellite Answer: D QUESTION NO: 172 Which of the following has the HIGHEST cost of implementation in a small office home office (SOHO) environment? "Pass Any Exam.co m A customer brings a PC for a technician to repair. sts . and then confirm the findings with the customer.

To allow the power supply to operate at different voltages B. Satellite D. SSID D. Changes DC power to AC power to charge the battery and enhances portability.co m 57 . Any Time. RADIUS Answer: C Which of the following is the purpose of the voltage selector switch? A. Filters incoming voltage spikes and surges. D." . Broadband C.actualtests. To change the voltage coming from the wall C. DSL B. Allows for a portable computer to be easily moved without being plugged into an outlet.CompTIA 220-701: Practice Exam A. WEP C. To allow alternating current to be used instead of direct current D. WPA B. Answer: D "Pass Any Exam. which of the following is broadcasted by default and should be disabled? A.www.com Ac tua lTe sts QUESTION NO: 174 . Fiber Answer: D QUESTION NO: 173 When setting up a WAP. Converts AC power to DC power that a computer can use to operate and charge its battery. C. To change the output voltage to meet the needs of the motherboard Answer: A QUESTION NO: 175 The power brick or external power supply serves which of the following functions for a portable computer? A. B.

Laser "Pass Any Exam. Laser D.com 58 Ac tua lTe sts A. Thermal B.CompTIA 220-701: Practice Exam QUESTION NO: 176 Which of the following memory modules has 168 pins? A. DDR3 D. SDRAM C. Dot Matrix C. RIMM Answer: B Explanation: Pentium 4 / Celeron D processors in LGA775 package processors support DIMM SDRAM Answer: A QUESTION NO: 178 Which of the following printer types shoots the ink onto the paper? A.co Which of the following has the speed of PC2700? m QUESTION NO: 177 . DDR B. DDR2 . Any Time. DIMM C. Inkjet Answer: D QUESTION NO: 179 Which of the following printer types stamps the ink onto the paper? A. SODIMM B. SIMM D. Impact B." .actualtests.www.

com 59 Ac Explanation: A Virtual Private Network (VPN) shows all computers on the local network even if they are physically located at a remote location. Any Time. tua lTe A.actualtests. Inkjet D. Color Laser D. FTP D.www. Inkjet C.co m Answer: A . WAN sts Which of the following allows a secure connection between two points? . VPN C. ISA B. PCIe X16 Answer: C "Pass Any Exam. AGP 4X C. Impact Answer: D QUESTION NO: 180 Which of the following printers requires special paper to be used for printing? A. HTTP B. Thermal B. Laser QUESTION NO: 181 Answer: B QUESTION NO: 182 Which of the following expansion slots would be needed in a laptop for a technician to install a cellular modem card? A. PCMCIA D.CompTIA 220-701: Practice Exam C." .

" . Run a large magnet over the top of the hard drive several times. Answer: C QUESTION NO: 186 Which of the following I/O ports has the SLOWEST transfer rate? "Pass Any Exam.www.CompTIA 220-701: Practice Exam QUESTION NO: 183 Which of the following will BEST ensure data is removed before recycling a PC? A.co m 60 . When the technician plugs in an external monitor the display shows on the monitor but still not on the laptop display. Replace the video card inside the laptop. Remove the hard drive and destroy it. Which of the following should the technician do FIRST to resolve this issue? tua QUESTION NO: 185 lTe sts . C. D. Any Time. rw2%HN D.actualtests. B.com Ac A technician is examining a laptop that is booting up but not showing the laptop display. Remove the memory and destroy it. Replace the LCD inverter. Make sure the OS has the latest video drivers installed. ct23&P#h~ Answer: D A. B. Answer: C QUESTION NO: 184 Which of the following would be the MOST secure password? A. SR1234ct B. Reformat the hard drive to a clean state using the format command. D. CompTIA558475 C. C. Make sure the laptop display is enabled.

100Mb/s B. IEEE 1394 B. 10000Mb/s D.1/2. 1Gb/s Answer: A "Pass Any Exam. USB 1.actualtests. USB 1.0 Answer: B QUESTION NO: 187 Which of the following technologies can support the longest cable length between devices? A. DDR400 D. DDR333 C. PC2700 Answer: C QUESTION NO: 189 Which of the following would be the maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC? A.1 C.CompTIA 220-701: Practice Exam A. Serial Answer: D Which of the following memory modules has the HIGHEST transfer rate? A.com Ac tua lTe sts QUESTION NO: 188 . USB 2. IEEE 1394 D.www. PC2100 B. Any Time.0 C. SATA D. 1000Mb/s C. S/PDIF B." .co m 61 .

C. The maximum amount of memory a given system can potentially have.actualtests. My Computer Answer: B QUESTION NO: 191 Answer: C QUESTION NO: 192 Which of the following should be done after installing a touch screen monitor to ensure that the display functions optimally? A.com 62 Ac tua lTe sts A.co m Which of the following advantages does a 64-bit processor have over a 32-bit processor? . Any Time. D. C. "Pass Any Exam.www. B. .CompTIA 220-701: Practice Exam QUESTION NO: 190 A technician can find the Administrative Tools folder in which of the following locations after the initial installation of Windows XP? A. Data written to a disk located in a paging file that would not fit into the systems RAM. Set the resolution to the highest the monitor can display. Start Menu D. Provides access to larger hard drive partitions. Set the refresh rate to the lowest the monitor can display. Provides use of more powerful video graphics accelerators. Degauss the monitor. Flash memory used to hold temporary files before deletion. Provides addressing of memory beyond 4GB. Answer: B QUESTION NO: 193 Which of the following BEST describes virtual memory? A. C. B. D." . Calibrate the monitor. Control Panel C. Provides use ofPCIe X16 expansion slots. B. Program Files B.

Built-in encryption standards B. collect all packets that are sent to any device on the LAN. send packets to other network devices on the LAN instructing then to enter a low power state (e. actions. Answer: D QUESTION NO: 197 "Pass Any Exam. Off).co m Answer: D 63 . B. Lack of drive heads and platters D. B. Verify full system functionality.www. Identify the problem.com Ac tua lTe A. D. A portion of physical RAM that is mirrored to the hard drive for redundancy. Establish a theory of probable cause. and outcomes. C. D. Higher data integrity sts Which of the following is a characteristic of solid state drives? . send broadcast packets over the LAN to all computers simultaneously. Any Time.CompTIA 220-701: Practice Exam D. QUESTION NO: 195 Answer: C QUESTION NO: 196 Which of the following is the FIRST step when troubleshooting an issue? A. C. Document findings." . Answer: B QUESTION NO: 194 Wake on LAN describes the PCs ability to: A.g.actualtests. resume from a low power state when it receives a network packet telling it to do so. Hibernate. Larger capacity than traditional magnetic drives C.

Which of the following questions might a technician ask to try and determine the cause? (Select TWO).www. Share out the printer from the attached computer. Move the computer and attach to the printer.co m 64 . C. D.E QUESTION NO: 199 Two users want to print to a USB printer connected locally. Which of the following RAID levels should be implemented? A. Which of the following is the quickest way to accomplish this? A." . Has the monitor been replaced recently? E. B. Answer: B QUESTION NO: 200 A technician wants to install a RAID array that has two hard drives and the best performance. Set up a local print queue. Was there a power outage since yesterday? B. Purchase an external Ethernet print card.com Ac tua lTe sts . Which of the following questions should a technician ask to help determine what occurred? A. Did you check the Recycle Bin to see if the shortcut was accidentally deleted? C. it just keeps rebooting.CompTIA 220-701: Practice Exam A user states that a program is missing from the computer and it had just been used yesterday. RAID 0 "Pass Any Exam. Were there any new software updates done? Answer: B. Are you sure you ran a find on the system and the program is just not misfiled? D. Is the power cable on the monitor loose? D. A. Was any hardware installed since it last worked? C. Are you sure you were using that program? Answer: B QUESTION NO: 198 A user states a computer will not completely boot. Any Time. Are you sure the power button is not stuck? B.actualtests.

com Ac tua lTe sts QUESTION NO: 202 . A. Elevate the call to a higher level of support. RAID 1 C. RAID 4 D. B. Answer: B. Any Time. help maintain a balanced workload for the help desk technicians.CompTIA 220-701: Practice Exam B. select the appropriate priority level for the issue. Identify the user and associated problem.co m 65 . Identify the hardware make. Allows the operating system to be backed up with immunity to virus activity B. Allows all data on the hard drive to be rolled back to a previous point in time Answer: C "Pass Any Exam. Assign an appropriate priority for the issue.www.actualtests. and serial number. C. Allows the operating system to be rolled back to a previous point in time D. Answer: D A technician uses a call logging process in order to: (Select TWO)." . track the process of the incident. model. C.C QUESTION NO: 203 Which of the following definitions below BEST describes System Restore? A. RAID 6 Answer: A QUESTION NO: 201 When a technician receives a call for assistance from a customer. compose a record which allows user authentication. Allows the operating system to assigns dates so that user data files are backed up C. identify common issues among multiple users. D. B. E. which of the following should the technician do FIRST? A. D.

C Answer: C QUESTION NO: 206 Which of the following are benefits from an active cooling system? (Select TWO). The hard drive light is constantly on.www. Longer chip life Answer: C. Increased network speed E.E QUESTION NO: 207 Which of the following display connections are the MOST commonly used to connect an LCD monitor to a desktop? (Select TWO)." .CompTIA 220-701: Practice Exam QUESTION NO: 204 A user reports that a computer is running very slow and also states that the machine has been rebooted several times with the same result. Empty the recycle bin and deleted email items. Utilize less memory C.com Ac tua lTe sts A.RW+ B. Increased performance D. D. Userestore point to roll back the computer to a previous date. A. Use thecheckdisk utility. Use the drive compression utility. C. "Pass Any Exam. Which of the following can be performed on the hard drive to improve performance? (Select TWO). Increase system security B. Answer: A. Blu-Ray D.actualtests. DVD. E.RW C. Any Time. DVD. Use the defragment utility. A.co Which of the following media types has the largest capacity? m QUESTION NO: 205 66 . B. Dual-sided DVD .

Which of the following is the BEST response for the technician to give? A. RFID smartcards "Pass Any Exam.www. DVI C. VGA E. and asks when it will be done.CompTIA 220-701: Practice Exam A. Which of the following solutions will MOST likely to resolve the issue with the program? lTe sts Answer: A . Add an exception to the firewall for the program. D. Encrypted passwords C.co m . USB B. Ask the customer to check daily to see when it is completed. CGA D. Run the program as a local administrator.D QUESTION NO: 208 A customer brings a PC in for repair. Check for any updates to the program. Check the Hardware Compatibility List to see if the program is not compatible with the OS. QUESTION NO: 209 A. S-Video Answer: B. C. The technician will get back to them as soon as possible. B. Inform the customer that others are waiting. The user states that they do have Internet connectivity. Ask the customer when they would like to have the work completed.actualtests. B. C. Answer: A QUESTION NO: 210 Which of the following methods is commonly used for Biometric authentication? (Select TWO). Logical token B. Any Time." . D. A.com 67 Ac tua A user is running a program that is not successfully connecting to the network after upgrading the wireless network router. Give the customer an estimated time for repair based on the technicians assessment.

Contact the vendor for an RMA. B. Answer: C "Pass Any Exam. Fiber Answer: D QUESTION NO: 213 After installing a new piece of hardware with the hardware CD.E QUESTION NO: 211 Disabling the SSID from broadcasting on a wireless access point (WAP) provides which of the following benefits? A." . C. Disable the device in Device Manager. a user is reporting system crashes and performance loss. D. Retinal scan Answer: D. Download and install updated drivers for the device. Ensures that only certain devices can access the network C. Prevents users from seeing the wireless network Answer: D QUESTION NO: 212 Which of the following cable types is LEAST affected by electromagnetic interference (EMI)? A. Which of the following would be the FIRST step in resolving this issue? A. Try installing the device to a different port or slot. Plenum D.CompTIA 220-701: Practice Exam D. Encrypts data traveling across the wireless network D.co m 68 . Coaxial B.www.com Ac tua lTe sts . Any Time.actualtests. Fingerprint reader E. UTP C. Ensures all users physically login to the wired network B.

Safe mode B.www.E QUESTION NO: 216 A laptop with a docking station is normally wired into a local network. Which of the following Windows features BEST accomplishes this? A. the user would like the laptop to automatically switch to the wireless connection. A. can be used as a boot device to install a new installation of Windows Vista? (Select TWO). Safe mode with command prompt D. Any Time. Roaming profile Answer: B QUESTION NO: 217 "Pass Any Exam. Boot to the recovery console C. Wireless Zero Configuration D.com Ac tua lTe sts .CompTIA 220-701: Practice Exam QUESTION NO: 214 A user has recently installed a new graphics driver.ROM Answer: C.actualtests. CD. when locally connected. Serial Cable B. Which of the following boot options would be MOST effective in troubleshooting this issue? A. Boot with repair disk Answer: A QUESTION NO: 215 Which of the following. and after restarting their PC the display is no longer appearing. Driver signing B. Floppy drive E. Hardware profile C." . When the laptop is removed from the docking station.ROM C. DVD.co m 69 . USB drive D.

Install the Microsoft Malicious Software removal tool. Answer: B QUESTION NO: 220 Which of the following can be used to configure a Windows installation for imaging multiple computers? A.CompTIA 220-701: Practice Exam Which of the following Windows features should be disabled to ensure that malware and viruses are completely removed during the disinfection process? A. Hardware Profile Answer: B QUESTION NO: 218 Which of the following are characteristics of a secure password? (Select TWO). Contains AES encryption D.co m 70 . fdisk B.com Ac tua After successfully installing a free antivirus solution. Windows reports that no antivirus software is currently protecting the system. Disable antivirus protection withinSecurity Center notification. Disable the antivirus logging in the Event Viewer. sysprep "Pass Any Exam. A. Contained in a text file C.E QUESTION NO: 219 A. Machine Debug Manager D. Obscure word in a dictionary B. D. Update the Antivirus definitions.actualtests. Which of the following solutions would resolve this issue? lTe sts ." . Contains special characters Answer: D. Security Center B. Contains numbers and letters E.www. Any Time. C. System Restore C. B.

1 Answer: C QUESTION NO: 222 Answer: B QUESTION NO: 223 Aero is a feature of which operating system? A. telnet Answer: B Explanation: To perform a network installation of Windows 2000 Professional by creating an image of an existing computer. 53 B. Windows XP Home C. regedit D.1 D.0. 80 C.co m 71 .0.com Ac A. 443 tua Which of the following network ports is normally associated with unencrypted web traffic? lTe sts .168.www. 110 D. 224. QUESTION NO: 221 Which of the following is a class A IP address? A.0. and WDS is available in Windows Server 2003.1 B. 192.actualtests. WindowsVista Ultimate "Pass Any Exam. Ghost is a third-party utility. Any Time. RIS only comes with Windows Server operating systems." . you need to use the Sysprep utility. which comes with Windows 2000 Professional.1 C.16. WindowsVista Basic B. Windows XPMedia Center D.1.0. 172.1. 10.CompTIA 220-701: Practice Exam C.

C." . can be used to modify desktop preferences. D. changes the boot sequence order.co m 72 . a technician has determined what has caused the problem. 650MB. B. C. 25GB. Any Time.actualtests. Answer: B QUESTION NO: 225 Blu-Ray disks have a storage capacity of: A. the speed and available bandwidth of Internet connections. D. B. 4.www. 9GB. opens a text based word processor. a performance value of system components. D.7GB. Which of the following should be the technicians NEXT troubleshooting step? "Pass Any Exam. the reliability and speed of search indexing. C. remaining hard disk storage space. Answer: C QUESTION NO: 226 The edit command line tool: A.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 224 The Windows Experience Index is used to determine: A. makes changes to the registry. B. Answer: D QUESTION NO: 227 While troubleshooting a computer problem.com Ac tua lTe sts .

Verify full system functionality. before performing hardware upgrades a technician should: A. B.www. Smart card B. Document findings.CompTIA 220-701: Practice Exam A. Fingerprint reader E. Answer: B QUESTION NO: 230 Which of the following are forms of biometric authentication? (Select THREE). perform a disk defrag. Answer: C QUESTION NO: 228 A user running Windows XP is experiencing degraded system performance while a particular application is running. A. Ask the user opened ended questions to see if they agree with the cause. D. Establish a plan of action and implement the solution. Optical recognition F. C. Event Viewer Answer: C QUESTION NO: 229 As a best practice. Any Time. Computer Management B." . Task Manager D. Barcode scanner C. D.com 73 Ac tua lTe sts . Voice recognition D. REGEDIT C. Which of the following interfaces should the technician use to manage current application processes on the users computer? A. actions and outcomes. B.actualtests. clean each component with an approved cleaning solution. Secure ID Token "Pass Any Exam. C.co m . check the HCL. archive old drivers.

D. Right-click My Computer thenselect Manage C. NTFS B.com Ac tua lTe sts . Start > Control Panel > System B.www. which of the following file system should be used in formatting the drive? A.actualtests. StickyKeys Answer: D QUESTION NO: 234 "Pass Any Exam.co m 74 . Which of the following must the technician enable for this user to press Ctrl-Alt-Del or other multi-key combinations? A. Encryption Keys D. UFS C. Any Time.CompTIA 220-701: Practice Exam Answer: C.E QUESTION NO: 231 If a computer needs Windows XP and Windows 2000 configured for a dual-boot environment. Start > Control Panel > Printer icon Answer: C QUESTION NO: 233 A technician must configure a computer for a special needs user who can only press one key at a time. FAT D." . Right-click on theprinters icon and select Properties D. NFS Answer: A QUESTION NO: 232 Which of the following can be used to print a test page? A. ToggleKeys C. FilterKeys B.

C. Laser printer B. convert B. LCD monitor D. fdisk Answer: A QUESTION NO: 235 A user reports that after coming back from lunch their PC will no longer turn on. Hard disk failure or operating system needs to be reloaded. the AC adapter of the laptop and the computer.actualtests.co m .com 75 Ac A. Power cord is loose. Bluetooth headset "Pass Any Exam. The hard drive is in standby mode. QUESTION NO: 237 Which of the following is MOST likely to be the source of wireless network interference? A. Any Time.www. Mouse and keyboard need to be cleaned. Server tua Which of the following draws too much power and should never be plugged into a UPS? lTe sts . B. diskpart D. D." . Laptop computer C. Nothing else should be plugged into the UPS under a user's desk. Which of the following is MOST likely the problem? A.CompTIA 220-701: Practice Exam Which of the following utilities can be used to change a FAT file system into an NTFS file system without data loss? A. Answer: B QUESTION NO: 236 Answer: A Explanation: He should plug in the monitor. format C.

B. "Pass Any Exam.actualtests. FilterKeys E. 3200 D. Cordless telephone Answer: D QUESTION NO: 238 Which of the following utilities can help prevent viruses and other malware? (Select TWO). Windows Defender C. C. The PC is currently holding two sticks of 512MB PC2700." .www. Windows Event Viewer B.CompTIA 220-701: Practice Exam B. Reload the driver for the monitor. D. Any Time. Assuming the necessary slots are available.com 76 Ac A. which of the following will be the overall speed of the new RAM? sts QUESTION NO: 239 . A. 5300 tua lTe A technician is installing a RAM upgrade into a PC. 2700 C. CHKDSK D. and the technician would like to install an additional two sticks of 512MB PC3200. Large screen television C. Degauss the monitor. AM/FM radio D. Data Execution Prevention Answer: B.E Answer: B QUESTION NO: 240 A CRT monitor is displaying patches of distortion while in use. Which of the following actions BEST resolves this issue? A. 2100 B. Power cycle the computer. Replace the display adaptor.co m .

C. WEP encryption C.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 241 Which of the following BEST summarizes computer intrusion detection? A. sts . An alert at logon when an unknown user has tried to logon B. Run FDISK on the hard drive. A motion sensitive web cam recording the room Answer: B QUESTION NO: 242 Answer: C QUESTION NO: 243 Which of the following wireless network security methods controls who can connect to the network based on the hardware they are using? A. A set of firewalls and anti-virus programs protecting the computer D. Any Time. D. Pass all computer components near a large magnet. Reformat the hard drive to a clean state using the format command. B. NAT routing Answer: A QUESTION NO: 244 Which of the following audio/video devices have the ability to decode NTSC/PAL signals from an external source? "Pass Any Exam. WPA encryption D.com 77 Ac tua lTe A.www. Which of the following steps should be taken to ensure that none of the original hard drive data is given to the buyer? m . An alert when the computer case has been opened C." .actualtests.co A computer is being sold over the Internet. MAC filtering B. Erase the hard drive using a disk wiping program.

Which of the following connection methods is the MOST effective when installing the printer on several PCs? A. Is your work solely depending on the server? Try to not be upset because before you know it. Any Time.www.co m . There is no way to tell how long this will take. The technician knows that a new web filtering application was recently introduced which assigns a 120 minute quota on streaming media and a message appears allowing the user to click to continue. the server will be back up. We have identified the problem and we will have it back up as soon as possible. Hardware and software are not exact sciences. B. Connect to it via an aD. A technician believes the on-board NIC is bad. Sound card Answer: A QUESTION NO: 245 A printer with an integrated NIC has been connected to a LAN. C." Answer: D QUESTION NO: 247 A user states that every time they try to pull down video clips from a website. We believe the problem is the network interface card.com 78 Ac tua lTe The file server had an expected outage this morning. a notice appears on the screen which says the site is being blocked by a filter.actualtests. Connect to it through a computer share B.hoc wireless connection D. D. We will have it back up within the hour. Video capture card D. Connect to it through a TCP/IP port C. One particular caller demands to know exactly how long the system will be down. Connect to it through a USB or IEEE 1394 cable Answer: B QUESTION NO: 246 A." . TV tuner card B.CompTIA 220-701: Practice Exam A. Which of the following would be the appropriate response? sts . Graphics card C. I am not the server technician so please do not take a bad tone with me. Which is the following is the MOST appropriate response from the technician? "Pass Any Exam.

CompTIA 220-701: Practice Exam A. What particular website are you trying to download videos from? Are they work related? B. Video takes a large amount of bandwidth so management has decided to limit each user to what can be downloaded and watched. If you take issue with that please inform your supervisor. C. Did you read the entire screen? The last sentence clearly says click to continue. D. Bandwidth usage has become a problem. A new application has been implemented to help manage and improve the network. Simply select continue on the message and the video should appear. Answer: D

QUESTION NO: 248 A user states that the print server needs to be reset because they have been unable to print and can see a number of documents pending when looking at the printer in control panel. The technician notices that the real solution is to clear a paper jam in the printer. Which of the following is the BEST response for the technician to give the user? A. Thank the user for their assistance with the problem; however, their solution did not work and inform the user that the company has personnel working on the problem. B. Thank theuser for their concern ask the user open ended questions to see what they think is the problem. C. Tell the user that there are indeed print jobs piling up but that the printer has a paper jam and a technician is in the process of repairing the issue. D. Fix the paper jam and then give the user some reference material so they can research preventative techniques and be more involved in the troubleshooting process. Answer: C

QUESTION NO: 249

A user states that their monitor is acting up and at times the image shakes. The technician checks the asset number and notes that it is one of the last remaining CRT monitors. The company is currently replacing all CRTs with new LCDs. Which of the following is the BEST response? A. Ask the user what they did to cause the shaking images. B. Inform the user of the cause of the problem and tell them the degauss the monitor. C. Tell the user to carry the monitor to thetechnicians desk there they will give them a new LCD monitor. D. Empathize with the user and send thema nt monitor to solve the issue. Answer: D

"Pass Any Exam. Any Time." - www.actualtests.com

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CompTIA 220-701: Practice Exam

QUESTION NO: 250 Management has approved the purchase of uninterruptible power supplies (UPSs) for all workstations. Which of the following is the MOST important factor for a technician to consider when in determining which UPS to purchase? A. Amount of time necessary for the UPS to run in a power outage. B. The physical footprint of the UPS. C. The number and size of all applications running on each workstation. D. The amount of space available at each workstation to place the UPS. Answer: A

QUESTION NO: 251

A user receives the message The security log on this system is full. Only an administrator can log on and fix this problem. The administrator should use which of the following to fix this issue? A. Event Viewer B. SECPOL.MSC C. Windows Security Center D. SECEDIT.EXE Answer: A

Which of the following types of media is considered solid state? A. Tape drive B. Floppy disk C. DVD D. Flash media Answer: D

QUESTION NO: 253 Which of the following types of media is considered optical?

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QUESTION NO: 252

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CompTIA 220-701: Practice Exam A. Floppy B. Blu-Ray C. Biometric device D. Tape Answer: B

QUESTION NO: 254 Which of the following is the correct class address for an IP address of 194.168.10.25? A. Class A B. Class B C. Class C D. Class D Answer: C

Which of the following is a class A address? A. 107.167.34.120 B. 198.45.32.109 C. 129.207.21.65 D. 190.120.87.165 Answer: A

QUESTION NO: 256

Which of the following cable types uses a BNC? A. Fiber B. CAT6 C. Coaxial D. UTP Answer: C

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QUESTION NO: 255

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CompTIA 220-701: Practice Exam QUESTION NO: 257 Which of the following services uses the TCP port 21 by default? A. TELNET B. HTTPS C. SMTP D. FTP Answer: D

QUESTION NO: 258 Which of the following is a Class C address? A. 65.102.1.120 B. 192.168.1.1 C. 125.32.3.132 D. 134.28.1.120 Answer: B

QUESTION NO: 259

Which of the following is created when setting up MAC filtering? A. WPA B. WEP C. SSID D. ACL Answer: D

QUESTION NO: 260 While trying to resolve an issue with wireless connectivity on a users laptop, a coworker starts interrupting the user with an unrelated issue as the user is explaining what is happening on the laptop. Which of the following should the technician do? A. Politely tell the user they can solve the coworkers issue and then contact the technician when they are ready to give their attention to the technician. B. Politely ask the coworker to stop interrupting and ask the coworker to come back at another time. "Pass Any Exam. Any Time." - www.actualtests.com 82

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CompTIA 220-701: Practice Exam C. Tell the user the technician will figure out the problem and fix it they have more important problems to take care of. D. Politely ask coworker to let the user finish their explanation and focus on what the user is saying. Answer: D

QUESTION NO: 261 Which of the following is a loopback address on a computer with an IP address of 192.168.0.12, a subnet mask of 255.255.255.0 and a gateway of 192.168.0.1? A. 192.168.0.0 B. 192.168.0.1 C. 255.255.255.0 D. 127.0.0.1 Answer: D

QUESTION NO: 262

Answer: A,B

QUESTION NO: 263 Which of the following is the correct way to get to the Services MMC Plug-in to see what services are currently running? (Select TWO). A. Right click on the My Computer and select Properties. B. Open Control Panel, open Administrative Tools, double click on the Services icon. C. Click Start>Run and then type in services.msc. D. Click Start>Run and then type inregedit. E. Click Start>Run and then type in regedt32. "Pass Any Exam. Any Time." - www.actualtests.com 83

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A. Right click on My Computer and select Manage. B. Double click the Computer Management icon under Administrative Tools. C. Click Start, type in Run and then type inregedit. D. Right click on the Start Menu and select Properties. E. Click Start, type in Run and then type inmsconfig.

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CompTIA 220-701: Practice Exam Answer: B,C

QUESTION NO: 264 Which of the following is a valid boot device? (Select THREE). A. RAM B. DVD.ROM C. Hard disk D. Tape drive E. Sound card F. NIC Answer: B,C,F

QUESTION NO: 265

Starting Windows XP in Safe Mode will cause which of the following to occur? (Select TWO). A. Windows will not save any file changes while is Safe Mode. B. Windows prevents successful boot and logon from updating Last Known Good Configuration. C. Windows XP will scan all drivers and services to make sure they are all approved and safe to run during boot. D. Windows XP starts basic networking to allow for updating of drivers from the Internet. E. Windows XP uses the minimum set of drivers and services to start the GUI. Answer: B,E

QUESTION NO: 266

Which of the following Windows operating systems has a different user folder path than the rest? A. Windows XPMedia Center Edition B. Windows XP Home C. WindowsVista Ultimate D. Windows 2000 Professional Answer: C

QUESTION NO: 267 "Pass Any Exam. Any Time." - www.actualtests.com 84

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Verify full system functionality and implement preventative measures.1 "Pass Any Exam. RAID 1 C. and outcomes. RAID 10 Answer: A QUESTION NO: 269 Which of the following uses multiple disks to create one functional drive with parity spanning all the disks? A.com Ac tua lTe sts . B." . Change theusers permissions so that they cannot create any potential problems in the future.CompTIA 220-701: Practice Exam Before returning a repaired system to a user.co m 85 . RS-232 B. actions. C. A. RAID 10 Answer: C QUESTION NO: 270 Which of the following interfaces supports only one device per port? A. USB 1. RAID 0 B. RAID 1 C. RAID 0 B. Inform the user every step that was performed throughout the entire troubleshooting process. Any Time.www. RAID 5 D. RAID 5 D.actualtests.B QUESTION NO: 268 Which of the following uses data striping to distribute data across multiple disks with no fault tolerance? A. D. Inform the user that the computer may not function as it did before the problem occurred. which of the following should be done? (Select TWO). Document the system findings. E. Answer: A.

CompTIA 220-701: Practice Exam C. Parallel D. Any Time. A.11n B.www. SSID tua lTe Which of the following is used to control access to a network based on the address hard coded into the NIC? sts . Modem F." .com Ac A. SCSI D.actualtests. SSID D. Channel 11 D. Serial Answer: D. MAC "Pass Any Exam.co m 86 . MAC filtering C. WEP C.E QUESTION NO: 272 Answer: B QUESTION NO: 273 Which of the following is used to control access to a broadcasted wireless network based on a user supplied key? A. PS/2 C. NAT B. IEEE 1394 B. 802. Bluetooth Answer: A QUESTION NO: 271 On which of the following interfaces should a technician expect to see status light indicators? (Select TWO). NIC E.

Reboot the computer. Accessibility Options sts . WPA key B. the system will auto-select the projector on restart.actualtests.www. Security Center E.com Ac QUESTION NO: 276 tua Answer: B. The projector is turned on. Which of the following could the technician do to send the display to the projector? A. but no display shows on the screen. B.co Which of the following Windows XP Control Panel applets could a technician use to change a local workstation password? (Select TWO). Administrative Tools D. SSID C. Go into Device Manager and enable the projector. C.C lTe A. MAC filtering D. m 87 . Answer: A QUESTION NO: 277 "Pass Any Exam.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 274 Which of the following is assigned to broadcast on a wireless network? A. User Accounts C. Press F1 to shift display to the projector." . Any Time. Use appropriate function toggle key to switch display mode. WEP key Answer: B QUESTION NO: 275 A customer connects a projector to their laptop. System B. D.

Inform the user of every step that was taken so the user can self-repair if the problem occurs again.D. IDE Hard Drive E.F QUESTION NO: 280 Which of the following methods can a technician use to find the IP address of a computer? (Select TWO). D. D. Backup Tape C. which of the following should be the NEXT action according to the troubleshooting theory? A.actualtests. C. Compact Disc D. B.www. Verify that all other parts of the system are working properly. Answer: C QUESTION NO: 278 After the problem is resolved. Solid State Drive F.co m 88 . B. C. Answer: C QUESTION NO: 279 A. Recreate the problem and reapply the solution to ensure it worked properly. Any Time.com Ac tua Which of the following media can be MOST affected by magnets and should therefore be kept away from all magnetic fields? (Select THREE). 1. Secures network Internet traffic through shared key encryption. "Pass Any Exam. Dynamically assigns IP addresses for easy client configuration." . lTe sts .44MB Floppy Disk Answer: B. Provides security for a network through the use of ACLs. Digital Video Disc B.CompTIA 220-701: Practice Exam Which of the following BEST describes the function of a firewall? A. Resolves queries for resolution of host names to IP addresses. Return the system to the user.

users coworker to confirm what the user said and verify there is a problem. E. Factory recovery partition B.E QUESTION NO: 282 A user calls stating that they are missing icons from the Windows desktop and that the My Documents folder is empty. C. The user saved the files to a different location. D. Open Network Connections from the control panel. A. Network installation F. Answer: D. B. B.CompTIA 220-701: Practice Exam A. select the Hardware tab. Open a command window and run net /?from the command line.com D.E QUESTION NO: 281 Which of the following are valid installation methods for Windows XP? (Select THREE). Installation from Microsoft. "Pass Any Exam. Right click on My Computer." . C. and then click on Device Manager.com 89 Ac tua lTe sts .co m . Any Time.actualtests. Which of the following is the MOST likely cause of the problem? A. XCOPY all files from another computer C. The user selected an alternate hardware profile. select Properties. Run the System Configuration Utility from the run line and click on the Services tab. Answer: A QUESTION NO: 283 When attempting to understand a problem the technician should ask the: A. The local user profile is corrupt. select Status. D. The user accidentally deleted the files. Windows CD installation E. user to move so the technician can check the computer for problems. and then select the Support tab.D.www. Open a command window and runipconfig from the command line. Purchase a fully configured hard drive Answer: A. B. right click the Local Area Connection.

www." . 100 feet (30 meters) B. user to explain the problem and listen without interrupting the user. Any Time. ThinNet C. 492 feet (150 meters) D. Coaxial Answer: A QUESTION NO: 286 Which of the following is a benefit of using STP cable? A. user to state the issue and stop the user when the technician has an idea of how to fix the problem. Answer: D QUESTION NO: 284 Which of the following is the maximum cable length of a CAT5e? A.actualtests. Increased RFI B. Fiber D. 1076 feet (328 meters) Answer: B QUESTION NO: 285 Which of the following cable types would be used in a 10BaseT network? A.co m 90 .CompTIA 220-701: Practice Exam C. 328 feet (100 meters) C. UTP B. Increased transfer rate Answer: C QUESTION NO: 287 "Pass Any Exam. Decreased ESD C. D.com Ac tua lTe sts . Decreased EMI D.

Serial port D. net use \\ComputerName\ShareName /persistent:NO :F B. ASR C. USB port C. Any Time.www. net use F: \\ComputerName\ShareName /persistent:NO C. IDE D. net use F: \\ComputerName\ShareName /persistent:YES tua Which of the following commands will automatically reconnect a network drive as F: after a reboot in Windows XP? lTe QUESTION NO: 289 sts . MSCONFIG B.co m 91 . Computer Management Answer: A QUESTION NO: 288 Which of the following devices must be terminated at the last device or none of the devices will work? A. Standard TCP/IP port B." .com Ac A.CompTIA 220-701: Practice Exam Which of the following utilities is used to remove programs from startup in Windows XP? A. Parallel port "Pass Any Exam. SCSI B. Serial C. net use \\ComputerName\ShareName /persistent:YES :F D. Task Manager D. Parallel Answer: A Answer: D QUESTION NO: 290 Which of the following ports is commonly used when adding a network printer in Windows XP? A.actualtests.

dos D.com Ac A. Where would they find this setting? sts . AGP Answer: B "Pass Any Exam.txt B. PCIe C. Sysprep. System Properties>General C." .inf C. ISA B.www. Any Time.ini file is an editable text file with one or more lines that reference partitions to boot to.ini that is loaded by the ntldr file that loads the bootstrap process in a system. QUESTION NO: 292 Answer: A QUESTION NO: 293 Which of the following slots will support the fastest video card? A. System Properties>Advanced>Startup and Recovery Settings tua lTe A technician needs to increase the paging file size on a Windows XP system. The boot. you need to edit the boot. System Properties>Advanced>Performance Settings>Advanced B.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 291 Which of the following Windows XP system files would a technician edit to change which operating system loads by default when multiple operating systems are installed? A. Ntbtlog. System Properties>Advanced>Environment Variables D.ini Answer: D Explanation: To configure dual-boot computers.co m 92 .actualtests. Boot. PCMCIA D. Bootsect.

Which of the following is MOST likely the cause? A." . The default printer is out of paper or offline. SSID Answer: D QUESTION NO: 297 Where can a technician find information relating to common problems or concerns on a Windows XP computer? "Pass Any Exam.com Ac tua lTe sts .www. The speaker wires were disconnected while cleaning. D. A new security update is available for download.actualtests.co m 93 . Answer: D QUESTION NO: 295 Which of the following is the BitLocker utility used for? A. C.CompTIA 220-701: Practice Exam QUESTION NO: 294 A user calls and reports that after the cleaning crew left they started hearing beeping from under their desk. Encrypting hard drives Answer: D QUESTION NO: 296 Which of the following identifies a wireless network when looking at available access points? A. The UPS is disconnected from the wall. ISP D. Default gateway C. Securing wireless access points D. Any Time. Hostname B. Storing passwords B. Blocking harmful network traffic C. B.

C. Which of the following is MOST appropriate? A. Cryptographic mechanism that identifies the sender as well as the message integrity B. QUESTION NO: 299 Answer: D QUESTION NO: 300 Which of the following BEST describes digital signatures? A. D. The paper jam was caused by moisture in the paper tray. Any Time. Right-click Taskbar > Help and Support Answer: B QUESTION NO: 298 After a technician repairs a printer problem." .actualtests. CAT5e C. Start > Programs > Accessories > System Tools > Help and Support D. The process of removal is so complex that only those certified for repair should attempt to resolve.co m .com 94 Ac A. Email applicationadD. the functionality of the rollers was impaired and therefore ceased to transfer properly. RG-58ThinNet D. Start > Help and Support C. RG-8ThickNet tua Which of the following copper cabling is BEST to use if data rate speed is not an issue and the segment length must be 1640 feet (500 meters) long? lTe sts Answer: A . B. Due to condensation within the lower tray assembly.in which adds the signature block to all email messages C.CompTIA 220-701: Practice Exam A. the customer asks for an explanation the cause of the problem. Requires the receiver to have access to thesenders private encryption key "Pass Any Exam. An infallible method which binds a signature to a message D. Right-click My Computer > Help and Support B. The situation was caused by irresponsible users that spilled coffee in the bottom tray.www. CAT6 B.

CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 301 Which of the following is a benefit of using a password generator? A.www. D. C. Allows digital video and audio to a variety of devices Answer: B QUESTION NO: 304 Which of the following components should be in contact with thermal compound? (Select TWO). Generators eliminate ausers tendency to create passwords that can be a security liability. 4GB C. "Pass Any Exam. Generators create new passwords every time a user signs in to prevent social engineering. 8GB D. Answer: D QUESTION NO: 302 Answer: B QUESTION NO: 303 Which of the following describes the S-video mini-DIN connector on laptops? A." . Generators eliminate the requirement to establish log-in attempt limitations. Any Time. B. Generators extend the requirement to periodically change passwords. Allows digital video to a variety of devices D. Allows analog video output to a variety of devices C. Allows a LCD projectors output to display on a laptops screen B.actualtests. 128GB sts .co Which of the following describes the random access memory limitations with Vista 32-bit operating system? m 95 .com Ac tua lTe A. 2GB B.

Installing any additional standoffs may prevent the motherboard from being seated properly in the computer case. Any Time. Motherboard B.com 96 Ac tua lTe Explanation: Plastic and metal standoffs are used to mount the motherboard and to prevent it from touching the metal portions of the case. Cable C.CompTIA 220-701: Practice Exam A. Riser cards B. CPU E.D QUESTION NO: 305 Which of the following components prevents a motherboard from making electrical contact with the case it is in? A. Heatsink D.actualtests. Dial-up B. You should install only the standoffs that align with the holes in the motherboard. Standoffs C. Screws D. Capacitors Answer: C." . Satellite Answer: C QUESTION NO: 307 In which of the following locations can a browser pull files in order to avoid pulling them from the Internet? "Pass Any Exam. DSL D.co m . sts . Fan C.www. Daughterboard Answer: B QUESTION NO: 306 Which of the following Internet connectivity methods MOST commonly uses the PPPoE authentication method? A.

15 Answer: A Which of the following BEST describes a Trojan horse? Answer: C QUESTION NO: 310 Which of the following BEST describes a worm? A.168. Malicious software attached to an incoming email lTe sts QUESTION NO: 309 .1. Browser Plug-Ins C. Any Time." . Downloaded Program Files D.16. Malicious software that monitors Internet surfing habits B. Temporary Internet Files B.25 C.0. Windows Temporary Files Answer: A QUESTION NO: 308 Which of the following addresses would be assigned by APIPA? A.15 B.actualtests. 192.co m 97 . Malicious software that changes theusers home page C. 169.www.0. Malicious software that monitors Internet surfing habits Answer: A "Pass Any Exam. Malicious software attached to another piece of software D. Malicious software that is self-replicating and self-propagating B.15 D. Malicious software attached to another piece of software D.0. 10.254.CompTIA 220-701: Practice Exam A. Malicious software that is self-replicating and self-propagating C.com Ac tua A.0. 172.

Any Time. Which of the following would be the BEST startup selection? A. Ability to detect hardware incompatibilities and resolve them C. Debugging Mode B." . "Pass Any Exam. Ability to detect and correct single bit errors in memory D. Ability to bypass the IRQ channels to work directly with the CPU B.co m 98 . Capture card Answer: A QUESTION NO: 313 An external hard drive installation has caused a system to crash. This option saves the last functional state of the system when the system booted perfectly and allows you to restore back the system to the previous state when some problem occurs and system is unable to boot normally.CompTIA 220-701: Practice Exam QUESTION NO: 311 Which of the following BEST describes the function of ECC in a RAM module? A. Safe Mode with Command Prompt C.com Ac tua lTe sts . KVM B. USB hub C. Ability to use varying levels of voltage for power saving Answer: C QUESTION NO: 312 Which of the following devices would enable a user to use multiple computers with a single monitor? A.www. you would choose the Last Known Good Configuration advanced startup option. Last Known Good Configuration D. Active Directory Restore Mode Answer: C Explanation: In Windows 2000 to get back to your previously functioning environment after an incorrect driver installation.actualtests. Graphics adaptor D.

www. Answer: B QUESTION NO: 316 A. The customer asks the technician. Create a checklist of the most likely issues. Run a backup routine. Apply the latest service pack. Which of the following should the technician do NEXT? tua lTe sts . C.11a wireless card D. Check the security log for error codes. 802. D.11n wireless card C. D. Restore the backup to a new hard drive. Boot into Safe Mode. Which of the following standards should the technician upgrade to? A.actualtests. Answer: A QUESTION NO: 317 A customer receives a bluescreen message. Run a power supply test. 802. What is a bluescreen message? How should the technician respond? "Pass Any Exam. B. 802.CompTIA 220-701: Practice Exam QUESTION NO: 314 A technician is upgrading a computer for a customer that wishes to have faster than 54MB/s wireless LAN connection. C. Update all software to determine if this corrects the problem." . Before the technician performs any diagnostics which of the following actions should the technician take? A.11g wireless card B. B. Any Time.com Ac A technician has asked a user about any recent changes to a system and was able to backup all the important data prior to troubleshooting. 802.11b wireless card Answer: B QUESTION NO: 315 A system is malfunctioning and the technician has asked the user about any recent changes to the system.co m 99 .

CompTIA 220-701: Practice Exam A. Any Time.com 100 Ac tua lTe sts . Failed fan C. Which of the following is MOST likely causing the sound? A.co m . and a regular mouse without having to connect all of the devices each time. D. Explain that it is a message that assists in identifying problems based on the error code. Failing hard drive Answer: D QUESTION NO: 319 Which of the following will BEST prevent theft of monitors and laptops? A. Daisy chain C. Tell the customer that abluescreen is another name for stop error. Under powered fan B. Pad locks C. full size keyboard. Explain that it is difficult to tell what is wrong without accessing the Microsoft Knowledge Base and looking up the specific code. Cable locks Answer: D QUESTION NO: 320 A customer has a 12 laptop computer. Which of the following will allow this functionality? A. System clock feature D." . Answer: A QUESTION NO: 318 A technician hears a sound that resembles a ticking clock coming from a system. In the office they want to use a 24 LCD monitor. B. Tell the customer that abluescreen message means their data is lost and the operating system needs to be updated. Network Hub "Pass Any Exam. Logical Token B. Docking station B.www. C. RSA keys D.actualtests.

A private network between two computers using wireless cards without using a wireless access point between them. SCSI drive with properly terminated ends Answer: C QUESTION NO: 322 A. IPX/SPX D. B. QUESTION NO: 321 A customer states they want a new hard drive that is resistant to shock. DHCP C. lTe sts .actualtests.co m 101 . Crossover cable Answer: A Explanation: The Docking station is a platform that allows you to host desktop components permanently. Any Time. Once a portable computer is inserted in a docking station it behaves like a desktop computer. It provides slots for expansion cards. DNS E. Solid state hard drive D. A testing protocol to verify the strength of a security infrastructure using mock intrusion attacks. Which of the following can be installed to accommodate the customers request? A. PATA hard drive B. and bays for storage devices. AppleTalk B." .com Ac tua Which of the following is part of the TCP/IP network configuration? (Select TWO). NetBEUI Answer: B. "Pass Any Exam. SATA hard drive with a rubber gasket C.www.CompTIA 220-701: Practice Exam D.D QUESTION NO: 323 Which of the following BEST describes what a VPN is? A. connectors for peripheral devices.

PCIe C. Use the Windows XP Professional for SATA card support feature when installing Windows.actualtests. Laptop AC Adapter D. C. Disable the system BIOS so the SATA card can take boot precedence. Create a utilities partition on the hard disk prior to OS install.co m 102 . Any Time. Answer: C QUESTION NO: 324 When performing a Windows installation on a computer that has its hard drives connected to a new SATA card.F Explanation: He should plug in the monitor." . A. Portable Heater E. D. the AC adapter of the laptop and the computer.CompTIA 220-701: Practice Exam C. Press F6 when prompted to load the additional drivers.www. D. ISA B. Monitor C. Laser Printer B. A networking protocol used for the propagation of virus data to ensure anti-virus is up to date. Vacuum Cleaner F. which of the following must be performed for the installation to be successful? A. Nothing else should be plugged into the UPS under a user's desk. AGP "Pass Any Exam. Computer Answer: B. A secured line of communication between two points through a public network.com Ac tua lTe sts . Answer: D QUESTION NO: 325 Which of the following should be plugged into a UPS located at a users desk? (Select THREE).C. B. QUESTION NO: 326 Which of the following slot types has the GREATEST peak bandwidth? A.

co m .CompTIA 220-701: Practice Exam D. Which of the following is this an example of? sts . Bluetooth 2." .actualtests. Any Time. Phishing B. PCI-X Answer: B QUESTION NO: 327 Which of the following is the proper way to enter the Windows Advanced options menu? A.www. 802. D. Midway through Windows loading. Trojan tua lTe A client receives an email stating that their online auction has been compromised. Press F8 after POST but before Windows begins to load. Infrared D.com 103 Ac A. Answer: B Explanation: To access the advanced startup options in Windows Vista and Windows XP you need to press F8 during the first phase of the boot process. It says that they need to login and change their old username. QUESTION NO: 328 Answer: A QUESTION NO: 329 Which of the following wireless technologies has a maximum range of 30 feet (9 meters)? A. Edit the config.11a Answer: B "Pass Any Exam.sys file that is located on the root directory. Spyware D.0 C. C. Enter System Configuration Utility and select Startup Menu. password along with all of their account information.11b B. B. power cycle the system. Botnet attack C. 802.

SCSI C.co Which of the following connectors would plug into a 56K dial-up modem? m 104 .www. but has to be terminated at the last device? A. Parallel Answer: B QUESTION NO: 331 Answer: A QUESTION NO: 332 A." . RJ-11 B. Serial D. From the system configuration utility B.actualtests. From the start command window D. Any Time. BNC C. which of the following locations can a programs executable file be typed in and launched from? tua lTe sts A. RJ-45 D. which of the following can the technician use to stop a program from loading at startup? (Select TWO). ST .CompTIA 220-701: Practice Exam QUESTION NO: 330 Which of the following I/O devices can be daisy chained together. "Pass Any Exam.com Ac In a Windows machine. From Administrator tools in the control panel Answer: C QUESTION NO: 333 In Windows XP. USB B. From the MMC snap-in C.

Answer: A QUESTION NO: 335 A user reports that they have not heard from the help desk since calling in a problem two days ago. D. type CMD in the run line. I will dispatch a technician as soon as possible but there are a number of jobs ahead of you. Can I redirect your computer to a network printer until a technician can repair the problem? B. Event Viewer B. D. type print lpt1 in the box.co m .D QUESTION NO: 334 A corporate office user reports that they are unable to print to a locally connected printer. Have you removed and replaced the printer drivers already? C." . Unplug the power cable. Registry C.CompTIA 220-701: Practice Exam A. C. when the black window opens. Inform the user that there is no record of the prior call. Which of the following is the BEST response? A. hold the can upright and spray. Unplug the power cable. Answer: D QUESTION NO: 336 Which of the following is the proper technique for cleaning the inside of a desktop computer with a can of compressed air? A. Any Time.actualtests. "Pass Any Exam. Close existing ticket and open a new trouble ticket for the user.com 105 Ac tua lTe sts .www. B. MSCONFIG E. Inform the user that the problem will be escalated to a supervisor for resolution. B. C. Which of the following is the BEST response from the technician? A. Inform the user that a technician will be out to resolve their problem shortly. remove the cover. Performance Monitor D. Leave the unit powered up so that any issues with cleaning can be immediately realized. Select Start. Net stop Answer: B. remove all the components inside the case and spray each one separately.

UPS Answer: C. Remove the internal main battery. hold the can upside down and spray. Wait until the main battery is exhausted and then remove. tua lTe Memory was added to a Windows laptop and upon booting up.D Answer: A.com 106 Ac A. Disconnect all external devices. Anti-magnetic screwdrivers F. Memory is defective. remove the cover. Anti-static mat E. "Pass Any Exam.fault isolation outlet C.actualtests. Memory size needs to be adjusted in Device Manager. C. A. B. Memory mismatch. B. Answer: C QUESTION NO: 337 Which of the following tools can protect a workstation against ESD? (Select TWO). Operating system does not recognize the additional memory. Which of the following are the MOST likely issues? (Select TWO). The technician removed the external power adapter and held the power button down for ten seconds but the problem still exists.E QUESTION NO: 339 A user reports that their laptop has frozen up and will not shut down or log off. Anti-static wrist strap D. the BIOS only reports the original memory amount. Remove the CMOS battery. D. remove all components. Memory brand is different than the computer.www. GrounD. Any Time. Thermal transfer compound B." . D.CompTIA 220-701: Practice Exam D.co m . Which of the following should the technician do NEXT? A. E. C. sts QUESTION NO: 338 . Unplug the power cable.

When troubleshooting power issues D. Removable storage C. Cache D. Which of the following is the BEST course of action? A.co In which of the following situations would a voltage switch on a power supply need to be changed? m 107 . Answer: A QUESTION NO: 341 Answer: B QUESTION NO: 342 Which of the following stores information for faster access on a CPU? A.com Ac tua lTe sts A.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 340 The fan on a power supply is not working. RAM Answer: C QUESTION NO: 343 Which of the following adapter cards should be installed so a PC can use RAID? (Select TWO).actualtests. Replace the fan. C. When traveling to other countries C." .www. Verify the voltage powering the fan. When putting a PC into long-term storage B. Any Time. Continue using the power supply until it fails. A. USB "Pass Any Exam. Replace then entire power supply. When installing more powerful components . D. B. Front side bus B.

Small wires impact and squeeze ink from a ribbon. Lithium ion cell Answer: A "Pass Any Exam. C.D QUESTION NO: 344 Which of the following BEST describes how a thermal transfer printer works? A. Heat from theprinthead transfers an image onto the paper.www. D. SCSI E. Small wires strike and transfer ink from a ribbon. Any Time. Toner sticks to photoconductive areas on a drum. Toner sticks to photoconductive areas on a drum.CompTIA 220-701: Practice Exam B. Switching-mode power supply B. B. B. SATA C. IEEE 1394 Answer: B. Nickel cadmium cell D." . Heat from theprinthead boils a water-based ink. Answer: B QUESTION NO: 346 Which of the following is the MOST likely power source for a desktop computer? A. Serial D. C. Heat from theprinthead melts the ink onto the paper.actualtests. Answer: C Which of the following BEST describes how an impact printer works? A.com Ac tua lTe sts QUESTION NO: 345 .co m 108 . Linear power supply C. Heat from theprinthead boils a water-based ink. D.

SODIMM D. 24x B." . Although the technician has immediately responded to the dispatch. SATA B. ACPI C. IMAPI Answer: B QUESTION NO: 349 A user wants to add an additional network connection to their laptop. you need to use ACPI standard. sts .actualtests. Which of the following bus slots will a laptop MOST likely have available to support a new NIC? A. ODBC B. Any Time. AGP C. 48x D. 32x C. It was introduced in 1996 and is an extension of the system BIOS. IRQ D.ROM can be read? A.CompTIA 220-701: Practice Exam QUESTION NO: 347 Which of the following is the maximum speed at which a standard CD.com 109 Ac tua lTe Explanation: : To define power management in laptop computers. 52x Answer: D QUESTION NO: 348 Which of the following hardware features controls power management? A.co m . PCMCIA Answer: D QUESTION NO: 350 A technician arrives to resolve a customer issue.www. the technician finds the customer extremely angry that it has taken "Pass Any Exam.

com Ac tua A.CompTIA 220-701: Practice Exam over four hours for a response. Which of the following should be the technicians NEXT troubleshooting step? . Document the issue including findings.www. to ensure that the keyboard is still functioning.11a to 802. Answer: B "Pass Any Exam. Follow up with the customer at a later date. Make sure the customer is aware that the current service level agreement allows for an eight hour response. Answer: A QUESTION NO: 351 Answer: B QUESTION NO: 352 An end user states that they are unable to connect to their home wireless network from their laptop. They were able to connect without a problem the day before. document the situation and inform the manager that the customer was not happy with the response time. B. B. Focus on completing the task in an expedited manner. Upon closure. D. The wireless network card has been disabled by the hardware switch. lTe sts A technician has replaced a failed keyboard that was full of debris. Empathize with the customer then focus on completing the task in an expedited manner. Recent provider upgrades have changed the wireless specification from 802. Empathize with thecustomers urgency and explain that there have been problems with the call tracking system for weeks. C.11n. D. actions taken and the outcome. Which of the following is the BEST course of action for the technician to take to resolve the issue? A. Any Time. Ask another technician to verify that the findings are correct. Which of the following is the MOST likely cause for the problem? A." . Upon closure. MAC filtering is preventing the computer from connecting to the network.actualtests.co m 110 . Report the incident to thecustomers manager. but now they are unable to see the network at all. Contact the dispatch team immediately and request to speak to a manager to determine the breakdown in response time. C. document the situation and inform management that thecustomers behavior was undesirable. C. The wireless network is not properly configured. B. D. The technician then explained to the customer the importance of keeping a clean area around their computer.

" .com Ac tua lTe A. It prevents voltage from shorting out the CPU. sts .www. B. Modem Answer: B QUESTION NO: 356 Which of the following is a private IP address and will not be routable on the Internet? "Pass Any Exam. The DHCP service needs to be restarted on the client computer. It keeps the new CPU from falling out of the socket. The print spooler service needs to be restarted on the client computer. Ethernet hub D.actualtests. Thecustomers permissions have changed and needs to be an administrator to print color. Firewall B. It prevents theft by covering the values written on the CPU.CompTIA 220-701: Practice Exam QUESTION NO: 353 A customer states that they are no longer able to print to their color network printer. C. Any Time. B. C. Answer: C Answer: D QUESTION NO: 355 Which of the following devices should be added to a network to support full-duplex communications? A. Which of the following is the MOST likely cause for the customers issue? A. Everyone else is able to print to the color printer without a problem. D. It assists in keeping the CPU cool. Which of the following is the correct explanation of the paste? m QUESTION NO: 354 111 .co When installing a new CPU for a customer. The printer address has changed and the customer needs to remap their printer. D. The customer was able to print and then left on vacation. the customer asks what the tube of paste that came with the CPU is used for. Switch C. Since returning the customer is only able to print to the black and white printer.

Any Time. these files are then marked as archived.1.actualtests.9. Which of the following is the MOST likely cause of this? A. A copy backup backs up the selected files and does not mark the files as archived. 206.1.CompTIA 220-701: Practice Exam A.7 D.168.23 Answer: B QUESTION NO: 357 A technician wants to configure a tape backup to run every evening that will only archive files that have changed since the last tape was run. Which of the following backup type should be selected? A. Daily Answer: A QUESTION NO: 358 When working on an older machine a technician notices that when the resolution is increased the number of available colors drops to 16-bit from 32-bit. Graphics card jumpers need to be reconfigured D. A full backup backs up all the files on the disk.15. The monitor needs to be replaced with a newer model Answer: A QUESTION NO: 359 "Pass Any Exam." . 192.1. 176.1. 8. Incremental B. Not enough free space on the hard drive C.com Ac tua lTe Explanation: You should run an incremental backup as this only backs up files that have changed since the last backup and marks the files as backed up by clearing the archive bit.co m 112 . sts . Copy C. Limited amount of memory for the display adapter B.3 B. The backup should clear the archive bit for each file.1. Full D.www.16 C.

Answer: D QUESTION NO: 360 A dual core CPU has: A. D. Which of the following would be the MOST appropriate action of the technician to take? lTe sts . requires memory to be installed four units at a time. The technician should ask the customer to repeat the problem several times so they can verify all of the facts. is clocked four times faster than a normal unit. has twice the cache of a dual core processor. Answer: C QUESTION NO: 362 SSL technology is used to: "Pass Any Exam.www.com Ac tua While a customer is describing a problem to a technician. double the number of pins. twice the amount of cache." . has four integrated processing units. two separate processing units. C. the technician knows what the solution is. C. Any Time. the customer is not done describing all their symptoms. B.CompTIA 220-701: Practice Exam The term quad core implies that a CPU: A. has two error correcting and checking units.actualtests.co m 113 . B. C. Politely tell the customer that the solution is known and that no other symptoms need to be discussed. Wait until the customer is finished thenrefer them to a website so they can find the resolution and implement any preventative techniques so the problem does not appear again. D. Answer: C QUESTION NO: 361 A. B. Hear what the customer has to say without interrupting if it will not take an excessive amount of time. However. D.

The print fuser will be hot. Replace the mouse. The printer must be repaired immediately as it is in production and cannot be taken down for a long period of time.CompTIA 220-701: Practice Exam A. C. Nonmetallic tools C. D. Calibrate the touch screen. Reinstall the mouse drivers. "Pass Any Exam. provide remote assistance to users. Any Time.co m 114 . Answer: B QUESTION NO: 364 Which of the following BEST prevents electrostatic discharge when working on a laptop? A. encrypt the contents of a hard disk. The ink carriage might move. Which of the following safety precautions must the technician be aware of before repairing the printer? A. The laser will be hot. B. D. Unplug the laptop Answer: A QUESTION NO: 365 A user states that when using a tablet PC the mouse icon does not move to the exact location when pointing to the screen. B. C. A UPS D.com Ac tua lTe sts . secure communications with websites.actualtests. D. Answer: C QUESTION NO: 363 A technician is observing a laser jet printer that is jamming. B.www. Replace the touch screen. Which of the following would BEST resolve this issue? A. A wrist strap B." . C. The print spooler can catch any loose clothing. prevent unauthorized login attempts.

msconfig lTe sts Which of the following command line tools would be BEST to use if a technician wants to see if a printer is on the network? . telnet D. Post notices around the building. Email the users about the update. Answer: C "Pass Any Exam. QUESTION NO: 367 Answer: B QUESTION NO: 368 A mandatory update is going to be released to the users on the network that will reboot the workstations during lunch hours. Wait until the customer completes their statement andexplain how to resolve the new issue. D. ping C. C. Stop the mandatory update. B. ipconfig B. Any Time.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 366 A customer is talking to the technician about an update that occurred a while back and has no relationship to the problem at hand.com Ac tua A. D." .www. Ask the user about where information on that update was released. C.co m Answer: C 115 . Which of the following would be the BEST way to communicate the mandatory update to the users? A.actualtests. Disregard the statement and continue to resolve the new issue. B. Install the update without notice. State that the update has no relationship to the new issue and continue implementing a solution. Which of the following is the BEST way to respond the customer? A.

Save registry file "Pass Any Exam. D. Ask the customer for permission before answering the call. Any Time. Export registry file B. C.com 116 Ac tua QUESTION NO: 371 lTe Answer: C sts A. .CompTIA 220-701: Practice Exam QUESTION NO: 369 A technician is on a service call and notices that a friend is calling. Remove any incompatible hardware. Ignore the call and call back afterwards. Backup registry file C. Clear any removable disks from all drives and start-up PC. Answer: B QUESTION NO: 370 Where can a technician configure multiple monitor displays in Windows Vista? A." .co m When attempting to boot-up. B. Step outside and answer the call.www. Display Settings>Resolution Answer: C QUESTION NO: 372 Using regedit. Which of the following is the FIRST procedure that a technician should carryout to correct this error? .actualtests. a PC displays MISSING NTLDR. Answer the call and then resume work. Install Windows Updates. Display Settings>Advanced Settings D. B. Disable plug and play in the BIOS. Control Panel>Services C. how can the registry backup before changes are made? A. Which of the following is the BEST course of action? A. D. C. Control Panel>Configuring Desktop B.

Import registry file Answer: A QUESTION NO: 373 A technician needs to add 802. C. which of the following locations would provide access to adjust the input levels? . 6-pin Mini-DIN Answer: A "Pass Any Exam. Start>Settings>Control Panel>System>Hardware C.com Ac tua A. 9-pinD.CompTIA 220-701: Practice Exam D. D. 15-pin D. Install a wireless PCMCIA card. B.actualtests. Install a Bluetooth USB adapter.shell B. Activate infrared ports in the BIOS.co m Answer: B 117 . Update the firmware in LAN adapter." .www. Any Time. shell E. Start>Settings>Control Panel>Sounds and Audio Devices>Sounds lTe sts To record audio using a microphone attached to a computer running Windows XP. Start>Settings>Control Panel>Sounds and Audio Devices>Audio B. QUESTION NO: 374 Answer: A QUESTION NO: 375 Which of the following is the MOST common form of a serial port? A. Start>Settings>Control Panel>Speech D. Which of the following would be the BEST method? A. RJ-45 C.11g network connectivity to a laptop.

Boot loader phase D." . Print Spooler B.CompTIA 220-701: Practice Exam QUESTION NO: 376 A technician needs to identify the type of memory in use by a computer.com 118 Ac tua QUESTION NO: 378 lTe Answer: A sts A. Autoexec. Network . DDR RAM D.bat C. Logon phase B. Which of the following services is MOST likely causing the issue? .www. The user does not have the correct printer driver. Any Time. nothing happens. "Pass Any Exam. Which of the following is the memory type? A. Task Scheduler C. SODIMM B. SDRAM Answer: D QUESTION NO: 377 Which of the following is the NEXT phase after POST? A. RIMM C. One of the memory modules has 168 pins. Which of the following is the MOST likely cause of the problem? A. Kernel loading phase Answer: C QUESTION NO: 379 An end user that travels between multiple offices reports that they are having trouble printing a report to a USB connected printer.co m An end user reports that anytime they try to print locally.actualtests. Workstation D.

Error correcting memory making data adjustments C. D.exe. D. Run theipconfig /all command. B. tua lTe A technician is trying to determine the DNS server address being used by a Windows XP workstation. Install the support tools from the Windows XP CD. Answer: A QUESTION NO: 380 An end user reports that they hear a clicking noise that becomes more frequent when they save files.com Ac A.CompTIA 220-701: Practice Exam B. System fan is rubbing against the fans housing Answer: C Answer: A QUESTION NO: 382 A user reports their PC beeps when it is turned on. "Pass Any Exam. The printers USB port is not compatible.actualtests. Power supply warming or cooling B. C. Which of the following is the MOST likely problem? A. The CPU has dislodged from its socket. Any Time. The report is not formatted to use USB. C.co m 119 .www. Which of the following should the technician do? sts QUESTION NO: 381 ." . The hard disk drive has failed. Run theipconfig /registerdns command. There is no display on the monitor and the PC shuts off following the beep. B. Modify the path variable to include the location of winipcfg. The technician runs winipcfg from the command line but receive an error that this is not a recognized command. Which of the following is the MOST likely cause of the noise? A. Hard drive is failing D. The operating system is corrupt. C. D. The monitor has failed. The user does not have the correct network drivers.

Safe Mode sts Which of the following can limit specific devices from being able to connect to a small office home office (SOHO) network? .www. Install additional ribbon cables. D.com 120 Ac tua lTe A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 383 A user reports a problem with their PC after a technician installed a second hard drive and an additional CD. Use the format command.co m . Create two hardware profiles. Any Time.ROM drive. Use a low level format. C. Upgrade the power supply." . Answer: B QUESTION NO: 386 "Pass Any Exam. Which of the following should the technician do? A.actualtests. MAC filtering C. C. Sometimes either or both devices fail to function. B. B. Repartition the hard drive. ISDN B. D. Answer: D QUESTION NO: 384 Answer: B QUESTION NO: 385 A technician has been asked to assist with the disposal and recycling of the old computers. Upgrade the device drivers for both components. but either device will function if the other is disconnected. Which of the following is a BEST practice to ensure that the companys data is protected? A. Use thefdisk command. enable one of the new devices in each profile. DNS D.

Any Time.www. The hard drive jumpers are configured incorrectly. The hard drive has failed. DDR2 RAM "Pass Any Exam. While troubleshooting. Installing the newest memory available D. Which of the following is the MOST likely cause of the error? lTe QUESTION NO: 388 sts Answer: B . B. Dual independent bus architecture B. Windows C. Program Files B. Installing more memory of the same type and speed C." . D. C. The BIOS must be set to auto-detect the hard drive.CompTIA 220-701: Practice Exam Which of the following is the default installation folder for user installed programs in 32-bit Windows XP Professional? A. the technician verifies that the hard drive is being correctly recognized by the BIOS. The user has placed a non-bootable floppy diskette into the diskette drive.actualtests.com Ac tua A user reports that their computer will not boot and is displaying a non-system disk error message. Installing same memory type but at a slower rate of speed A. Root Answer: A QUESTION NO: 387 Which of the following will give the BEST results when adding additional memory modules? A. Installing the fastest memory available B. Answer: B QUESTION NO: 389 Which of the following technologies allows a single processor to handle two sets of processing instructions at the same time? A. Documents and Settings D.co m 121 .

Coaxial D. TwisteD. Coaxial QUESTION NO: 391 Answer: D QUESTION NO: 392 Which of the following cable types has an RJ-45 connector? A. Fiber optic B.www. IEEE 1394 C. Fiber optic C. IEEE 1394 C. Any Time. Fiber optic B. IEEE 1394 D.CompTIA 220-701: Practice Exam C.com Ac tua lTe A. MMX technology Answer: C QUESTION NO: 390 Which of the following cable types is MOST commonly used to support dial-up networking? A.co m Answer: C 122 . Coaxial Answer: A QUESTION NO: 393 "Pass Any Exam. TwisteD." .pair copper wire D. UTP sts Which of the following cable types is MOST commonly used for a LAN within a building? . Hyperthreading D.actualtests.pair copper wire B.

Dual channel B. Non-ECC C.com 123 Ac tua lTe sts ." .CompTIA 220-701: Practice Exam Which of the following connectors is MOST commonly used to support dial-up networking? A. Any Time. Docking station B. and bays for storage devices. SC D. It provides slots for expansion cards. Express bus C. Hyperthreading Answer: A Explanation: The Docking station is a platform that allows you to host desktop components permanently. ISA slot D.co m . TCP/IP "Pass Any Exam. connectors for peripheral devices. ECC D. RJ-45 B. Non-parity Answer: C QUESTION NO: 395 Which of the following is used to add expansion capabilities and additional ports to a laptop? A. Once a portable computer is inserted in a docking station it behaves like a desktop computer. RJ-11 Answer: D QUESTION NO: 394 Which of the following memory types is able to correct memory errors? A. QUESTION NO: 396 Which of the following protocols is used to create a personal area network (PAN)? A.actualtests. LC C.www.

CompTIA 220-701: Practice Exam B. Any Time. B. 802. On top of a component D.com Ac tua lTe sts QUESTION NO: 398 .11a C. The access point would now transmit on only one channel. On the outside of a heat sink B. C. Between a component and a heat sink Answer: D QUESTION NO: 399 Which of the following should the technician expect when disabling SSID broadcast? A. D. Data encryption would be more secure over wireless connections. Dual Inline Package (DIP) B. Bluetooth Answer: D QUESTION NO: 397 Which of the following features allows a single CPU to be reported to the operating system as two CPUs? A." . Data encryption would be less secure over wireless connections. Answer: A "Pass Any Exam. 802.co m 124 . Hyperthreading D. 64-bit Answer: C Which of the following locations BEST describes the correct placement of thermal compound? A.www.11n D.actualtests. In the socket of a component C. L2 cache C. A user would need to manually type the SSID to connect.

255.com 125 Ac tua lTe sts .0 D.0. QUESTION NO: 403 A user reports that their USB device has stopped working.0. Windows Language Wizard B.255. Windows Multilingual Interface Pack D. Which of the following troubleshooting techniques should be used NEXT to help the technician establish a theory of probable cause for the users new computer problem? "Pass Any Exam. 255.0.0 B.255. 255.255. Applications need to be reinstalled with an upgrade D. Any Time.co m .www.255.1 C. Upgrade retains user settings C.0. 255. 255.CompTIA 220-701: Practice Exam QUESTION NO: 400 Which of the following is the BEST reason to use an upgrade over a clean install in Windows XP? A.0. Clean install formats the drive Answer: B QUESTION NO: 401 Which of the following must be configured to allow full viewing of all menus and dialog boxes for multiple languages in Windows XP? A." .0 Answer: C Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255. Windows Multi-user Interface Pack Answer: C QUESTION NO: 402 Which of the following below is a valid default subnet mask for a Class A network? A. Windows Multiple Language Keyboard Pack C.0.actualtests. Upgrade formats the drive B.

Determine if any other users are affected by the problem. B. floating bars. CPU "Pass Any Exam.CompTIA 220-701: Practice Exam A.actualtests. Any Time. D." . Answer: A QUESTION NO: 404 Which of the following should the technician use to display . D.co m . Determine if changes have been made that could have caused the problem. Windows Explorer>Tools>Folder Options>View tab>Select Show hidden files and folders D. Windows Explorer>Tools>Folder Options>View tab>Check Hide protected operating system files Answer: A QUESTION NO: 405 Answer: C QUESTION NO: 406 In which of the following does the level 1 (L1) cache reside? A. aero glass. C. a user has the ability to customize translucent windows called: lTe sts .com 126 Ac A. B. seeing windows. Determine how long the user has had the problem. RAM C. BIOS B. Determine how long before the user is due for an upgraded system. three-dimensional viewer. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide protected operating system files C. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide extensions for known file types B. tua In Windows Vista Ultimate. RAID D.www.mp3 at the end of mpeg layer 3 file names in Windows XP? A. C.

Daily C. Support different resolutions D. To support active desktop E.www. C. D. Which of the following is the NEXT step that the technician should take? A. Establish a theory of probable cause. The technician has validated the problem and suspects that the application needs to be reinstalled. Which of the following types of backup should the technician select? ." . Document all issues. findings and solutions.co m 127 . The user has asked that a full backup be run every day.actualtests. Incremental B. Establish a plan of action to resolve the problem. B. Answer: C "Pass Any Exam.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 407 Which of the following are reasons a user will utilize an external display with a laptop? (Select TWO). Any Time. Differential D.com Ac tua A. Perform a backup before making any changes. Limited display size C. Limited bandwidth Answer: B.C QUESTION NO: 408 Answer: D QUESTION NO: 409 A user in a SOHO is having problems with a software application. Normal lTe sts A technician is asked to setup a scheduled daily backup of a specific computer using the built-in backup utility in Windows XP. A. Higher response time B.

B. A technician arrives and ensures that the users hardware and video card meet the minimum requirements of the game. Any Time. Develop a plan to get the drive replaced. C. The technician wants to check the DirectX version installed on the PC to ensure that it is the most current. D. C. Which of the following should the technician do NEXT? A. dxdiag Answer: D Explanation: To test the DirectX functionality. Which of the following should the technician do NEXT? A. "Pass Any Exam.ROM drive and tested that everything is working properly. Which of the following utilities should the technician run? A. Run a backup of the system.co m 128 . Call their manager and report the status of the issue. B.CompTIA 220-701: Practice Exam QUESTION NO: 410 A technician has been troubleshooting a users problem with their CD.actualtests. msconfig D. Further troubleshoot the defective drive to determine if the problem is covered by the warranty. Question the user and make sure that they have not made any changes to their system recently.www. regedit B. you need to use the DxDiag utility (DirectX Diagnostics).ROM drive and has tested and found that the drive is defective. Document their findings and the actions taken. Answer: B QUESTION NO: 412 A home user reports they have purchased a new video game for their PC but have trouble running it. D.com Ac tua lTe sts . ipconfig C. Call their manager and report the status of the issue." . Run a full system backup. Answer: D QUESTION NO: 411 A technician has just replaced a users defective CD.

D.actualtests.sys D." . 1. QUESTION NO: 415 A technician is informing a customer about the finding of any specific computer problem. Use non-technical terms.5 times the physical memory D. C. Which of the following is the BEST method to overcome the issues at hand? "Pass Any Exam. Ntbootdd. The size equal to the physical memory B. 4095MB C.exe B. Hal. Ntldr C.CompTIA 220-701: Practice Exam QUESTION NO: 413 Which of the following is the default page file size for Windows XP? A. Use the proper acronyms. Smss. B. Which of the following is the BEST approach to tell the customer what is going on? A. Any Time.www. Use technical jargon. 2MB Answer: C QUESTION NO: 414 Which of the following boot process files communicates hardware changes to the Windows XP operating system? A.co m .dll Answer: D Explanation: The HAL. Answer: A QUESTION NO: 416 A technician goes to a client site where there are some language barrier issues.DLL or the Hardware Abstraction Layer is responsible for the communication between the hardware and the operating system.com 129 Ac tua lTe sts . Use email so that everything is in writing.

Answer: C QUESTION NO: 417 A technician is late getting to a service call first thing in the morning. Restate the issues to the customer for validation. Answer: C QUESTION NO: 418 A. Any Time.actualtests. and make the repairs as quick as possible to try to catch up on the schedule. Skip the first appointment. Go to the first scheduled appointment late. Improper ventilation from dust buildup inside the computer. Get a language to language conversion dictionary to help understand what is being said.CompTIA 220-701: Practice Exam A." . Electromagnetic interference due to the copy machine in the room. C. RS-232 "Pass Any Exam. C. RS-422 B. Which of the following is the BEST course of action to take care of the appointments during that day? A. Power supply to the room is not great enough for both the copy machine and the computer. C. Ask to get an interpreter to assist in the language barrier.co m .9 port? A. Inform the client the service must be rescheduled with a different technician. Call the customers scheduled that day and reschedule all the appointments to different days. Power supply on the computer is going bad. continue on with the rest of the day as scheduled and then try to fit in the skipped customer at the end of the day.com 130 Ac tua A technician is working on a computer with periodic shutdown problems. B. explain the reasoning to the client. Which of the following is MOST likely causing the shutdown issues? lTe sts . Answer: C QUESTION NO: 419 Which of the following input/output protocols is commonly associated with the DB. It has been in service for four years and is located in a copier room. B. Contact the customers and inform them of the change in schedule and give an appropriate time frame to make the service calls. D. D. D.www. B.

Answer: A. E. D. C. 40 Answer: B QUESTION NO: 422 Which of the following are the BEST options to secure a Wi-Fi network? (Select THREE). F. Disable SSID broadcast. 9 B.co m Answer: B 131 . G. IEEE 1394 Answer: B QUESTION NO: 420 Which of the following will be true of the battery with 9 cells instead of 6 cells? A. Higher electricity measured in volts. B. 15 C. A. Enable Volume Shadow Copy. Enable DHCP." . B. More devices can be powered at one time.actualtests. Use a TPM Chip.com Ac tua lTe sts . Disable WEP.G "Pass Any Exam. D.www. QUESTION NO: 421 How many pins does a VGA Connector have? A. 25 D. Use WPA encryption.CompTIA 220-701: Practice Exam C. Greater duration of power availability.D. IEEE 1284 D. Use a MAC filtering. More horsepower will be provided. Any Time. C.

"Pass Any Exam. B. 10Mbps. Which of the following provides the BEST solution? . Add a USB hub to each computer. A worm self-replicates.CompTIA 220-701: Practice Exam QUESTION NO: 423 A technician must come up with a solution to control multiple computers with a single monitor. Any Time. Add an infrared connection to all computers.com 132 Ac tua QUESTION NO: 425 lTe Answer: B sts A. 12Mbps.5Mbps.actualtests.www. 360Mbps D. 1. A worm requires user interaction. 450Mbps C. A virus does not require user interaction. Which of the following is the BEST solution? A.0 data rates? A.0Mbps. Answer: C QUESTION NO: 424 Which of the following speeds are the USB 2. Add a KVM switch to thetechnicians computer. D. 16-bit card B.5Mbps. C. 16Mbps. B. 2. 256-bit card ." . 2. 128-bit card D. C. 20Mbps. Add a Bluetooth connection to all computers.co m A technician is asked to add a PCMCIA bus card to a laptop that will allow the laptop high-speed wireless capability.0Mbps. 480Mbps B. 400Mbps Answer: A QUESTION NO: 426 Which of the following is the main difference between a worm and a virus? A. 32-bit card C. 1.

C. Stay on the current service call and arrive late on the next service call. Leave the current service call to make the next service call.www. Answer: C QUESTION NO: 427 A technician scheduled two customer service appointments at the same time without realizing. Which of the following would be the BEST way to handle the situation? A. D. C." . Run some preliminary diagnostics tests to narrow the scope of the noise and then ask the customer about any changes made to the system. Make the first appointment and then.actualtests.CompTIA 220-701: Practice Exam D. Call the second customer. B. B. call the second customer and explain you are running late. "Pass Any Exam. C.com 133 Ac tua A. B. A virus self-replicates. Any Time. Try to hurry at the first appointment to make it to the second appointment in a timely manner. this is going to make the technician late for the next service call appointment. Which of the following should the technician do FIRST upon arrival at the customer site? A. Ask the customer closed ended questions to help narrow the symptoms down and help the customer feel at ease with the technical jargon. Ask the customer detailed questions to narrow down the problem then restate the problem back to the customer to verify. and go to the next service call. Which of the following is the BEST resolution for the issue? sts . and reschedule. and reschedule. after completion. lTe A service call is taking longer than expected for a technician. Answer: B QUESTION NO: 428 Answer: B QUESTION NO: 429 A customer states that the computer is making a loud noise. apologize. Go to the second appointment because it is listed as priority and then reschedule the first. apologize. D. Rush to finish the job.co m . Call the next service call.

Windows Narrator "Pass Any Exam. Answer: C QUESTION NO: 430 A technician is at a service call and notices that the language on the workstation is different that the technicians native language. Windows Sidebar D.CompTIA 220-701: Practice Exam D. A technician wants to display the CPU meter on the desktop at all times on a Windows Vista workstation to narrow down the time. RJ-45 C. C. BNC D. Call another technician who has worked with this customer in the past and inquire about any prior issues.co m 134 . Which of the following applications can be used? A. B. Change the language and complete the service call.actualtests." . Which of the following options should the technician do NEXT? A. RJ-11 B. Any Time. The current language on the workstation is the customers native language. Windows Defender B. Tell the customer that the operating system is corrupted and must be reinstalled. Explain that the issue can not be resolved because the technician does not understand the language. Answer: B QUESTION NO: 431 Answer: D QUESTION NO: 432 A workstation is running slow on certain applications during the day.com Ac tua A. Windows Media Center C. Ask the customer if the technician can change the language.www. D. ST lTe Which of the following connectors are used on the end of a fiber cable? sts .

co m 135 .actualtests. Which of the following is the MOST likely cause? A. Memory failure D. Windows XP Professional Answer: B A user states that the mouse is acting erratically and moving to the right top hand corner all by itself on the laptop. Windows XPMedia Center D. WindowsVista Business D. Windows 2000 Professional Answer: B QUESTION NO: 434 Which of the following operating systems comes with a default application to record TV using a remote? A. WindowsVista Ultimate C." .www. Windows XP Professional B. Pointing stick failure B. Any Time. LCD failure Answer: A QUESTION NO: 436 "Pass Any Exam. Hard drive failure C. Windows Vista Home Basic B.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 433 Which of the following operating systems has a default application installed to monitor the CPU meter on the desktop? A.com Ac QUESTION NO: 435 tua lTe sts . Windows Vista Home Premium C.

co m 136 . The printer was working fine Friday. Task Manager B. D. Answer: C QUESTION NO: 438 A.CompTIA 220-701: Practice Exam When talking about online security a phishing attack is referring to: A. a coordinated attack where several machines attempt to overwhelm a remote website with excessive traffic. B. D. The paper tray was empty this morning so they re-filled the paper tray and checked the ink levels. Any Time. applets.www. Answer: D QUESTION NO: 437 Windows Vista applications that run in the sidebar are know as: A. C. Sidebar Interface C. Which of the following is MOST likely the issue with the smearing print? "Pass Any Exam. targeted email that is directed at a group of users so that it appears to be from a legitimate source. hives. icons. Aero Display Manager Answer: C QUESTION NO: 439 A user reports that Monday morning one of the ink jet printers in the office has a problem with images smearing on the page.com Ac tua The feature of Windows Vista that prevents applications from running in privileged mode even when an administrator is logged is which of the following? lTe sts . C." . gadgets. User Account Control D. B. a person who go through a corporations waste to see if they can use any of the information.actualtests. a worm that attacks multiple computers and memorizes each computers keystrokes.

The printer drivers need to be rolled back to a previous version. Question the user to determine what has caused the video card to fail. Username B. the technician believes that the computers video card has failed. D. Which of the following steps should the technician take NEXT? A. Verify that all other computer components are operating normally.CompTIA 220-701: Practice Exam A." .actualtests. Wrong type of paper is being used for this printer. B. Too many pages are being sent to the printer at one time. 800MHz processor B. C. LCD monitor D. C. Replace the video card to confirm diagnosis. "Pass Any Exam. D. Biometrics Answer: C QUESTION NO: 441 Answer: B QUESTION NO: 442 A user reports that no picture is appearing on the monitor. 512MB RAM tua lTe In order to install and run Windows Vista with the Aero user interface. Key fob C. Smart cards D. Establish an alternative diagnosis. Spooler service needs to be restarted.www. Any Time. After speaking with the user and examining the symptoms. Answer: C QUESTION NO: 440 Which of the following authentication technologies provides security to a corporate environment MOST commonly via the PCMCIA interface on a laptop? A.co m . B. a computer must meet which of the following hardware requirements? sts .com 137 Ac A. 128MB graphics card C.

CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 443 Which of the following can be used to help solve certain functionality issues when working with older DOS or Windows applications inside of Windows Vista? A. RAM D. Which of the following is MOST likely the issue? A.EXE D. CONVERT. Processor C. C. Right-click the applications shortcut and choose Compatibility. Enter the Compatibility tab and select Run in 256 colors. B. Right-click the applications shortcut and choose Properties. Select Disable Visual Themes.actualtests. Hard drive Answer: D "Pass Any Exam. DOSKEY C.co m 138 ." . D. Any Time.www. Select Run in 256 colors. Without changing Windows Vistas system-wide color depth settings. The Previous Versions tab within an application shortcuts Properties Answer: A QUESTION NO: 444 QUESTION NO: 445 A user has reported that their computer is operating very slowly and that they hear a rather loud clicking sound. Case fan B. Right-click the applications shortcut and choose Explore. which of the following will BEST fix this issue? . The Compatibility tab within an application shortcuts Properties B. Enter the Compatibility tab and select Disable Visual Themes.com Ac Answer: A tua A. lTe sts A user owns older software that requires 8-bit color depth in order to run properly. Right-click the applications shortcut and choose Properties.

Event Viewer Answer: D QUESTION NO: 447 A. Last Known Good Configuration C. Debugging Mode D. Active Directory Restore Mode C. Which of the following would get the computer back to the operational state it was before the install? "Pass Any Exam. Which of the following should be used to troubleshoot this error? A. but the stop errors continue. Safe Mode B. Disable Automatic Restart .actualtests.com 139 Ac A technician is working on a computer that has a virus downloaded on it. Dxdiag C." .co m A technician is unable to log into a users computer after installing new hardware. The technician has uninstalled the program. Last Known Good Configuration D. Telnet D. Which of the following Advanced Startup options would BEST resolve this issue? .www. Device Manager B. a computer is getting stop errors. Which of the following Advanced Mode Options should be used to start up the computer? tua QUESTION NO: 448 lTe Answer: C sts A. Any Time. Debugging Mode B. The technician gets an Access Denied message stating the process is in use every time the technician tries to remove the virus. Disable Automatic Restart Answer: A QUESTION NO: 449 After installing a program.CompTIA 220-701: Practice Exam QUESTION NO: 446 A customer reports that every time Windows loads a message that one or more services failed to start is displayed.

Restore Point B. USB copy of startup files Answer: A QUESTION NO: 451 Which of the following is important to know when selecting a power supply? A. Any Time. Which of the following would need to be created prior to the installs? A.4GHz wireless access point that drops connections.co m 140 . Emergency Repair Disk (ERD) D." . Electrostatic Discharge (ESD) C. Back up of the data C. Incandescent lighting "Pass Any Exam. Last Known Good Configuration C. The access point is next to a speaker B.com Ac tua lTe sts . Which of the following would MOST likely cause the connection drops? A. Systems Restore Answer: D QUESTION NO: 450 A technician wants to be able to bring the system state back to the original condition in case of any conflicts prior to making multiple software installs on a computer. Safe Mode D.www. Cordless phones D. Debugging Mode B.actualtests. Voltages and size D. Wattage and size B.CompTIA 220-701: Practice Exam A. Resistance and size C. Amperage and size Answer: A QUESTION NO: 452 A technician is called in to repair a 2.

CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 453 Which of the following IEEE 802.co A technician notices that a group of users are continuously searching their computers for the same files.11b B. After looking at the print queue a technician determines that a print job needs to be deleted to resolve the issue.www. The fastest cache that resides outside the chip level. The largest cache that resides outside the chip level. 802. Answer: C QUESTION NO: 456 A user reports that print jobs are not printing.11a Answer: A QUESTION NO: 454 Answer: C QUESTION NO: 455 Which of the following BEST describes L1 cache? A. Any Time. The fastest cache that resides at the chip level. Which of the following would BEST assist their searches? m . Scandisk sts . Which of the following is the MOST likely reason? "Pass Any Exam.11g D. The largest cache that resides at the chip level. Chkdsk B. D. When the technician tries to delete the job.11n C. it will not delete. 802. 802. B.actualtests.11 standards operates at a maximum speed of 11Mbps? A. 802. Defrag C. Indexing D." .com 141 Ac tua lTe A. C.

Replace all of the print cartridges. B. The printer does not support the font on the document. D. The job must be deleted using theprinters front panel. The printer is set in draft mode in the printer properties. C. Once a job is submitted to the queue it cannot be removed. C. The technician does not have the necessary permissions. Which of the following options would BEST help troubleshoot the problem? A. Power cycle the printer. tua A user reports that the output from an inkjet printer is missing some of the finer details of the print jobs being sent to it. Some of the inkjets are clogged in the cartridge. Which of the following is the MOST likely cause of the missing detail? lTe sts . D. Any Time. Send a test page to the printer.CompTIA 220-701: Practice Exam A. Bluetooth "Pass Any Exam. A technician looks at a document and observes that the text appears to be consistent in color across the entire document.com 142 Ac A. Gigabit Ethernet B. Infrared D.www. Answer: B QUESTION NO: 457 A user reports that the print jobs from a color inkjet printer appear fuzzy. B. Answer: C QUESTION NO: 458 Answer: C QUESTION NO: 459 Which of this following network types is the FASTEST? A. B. The user submitted the job as a priority. C. D. This printer is not capable of printing such fine details select another type of printer." . Wi-Fi C. Run an alignment page.co m .actualtests.

11a D.co Which of this following wireless security options is MOST secure? m 143 . 802. WEP withshareD." . 802. D. C. WPA withshareD. 802. WPA2 withshareD.11n B. Answer: A QUESTION NO: 463 Which of the following utilities can change the startup programs? "Pass Any Exam.11g Answer: A QUESTION NO: 461 Answer: B QUESTION NO: 462 A.actualtests. replace the printer and then print everything that was saved. Save all print jobs.11b C. WEP2 withshareD.key authentication D.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 460 Which of the following Wi-Fi network types has the HIGHEST transfer speed? A. Any Time. Notify all users before unplugging the printer.key authentication . Unplug the network printer and then replace with a new printer. Delete all print jobs before replacing the printer. 802.com Ac A technician must replace a network printer. Which of the following is the FIRST step the technician should take? tua lTe sts A.key authentication C.www.key authentication B. B.

The hard drive is faulty and needs to be replaced.ini file." . B. Any Time. convert B. "Pass Any Exam. The system cannot connect to the network. Answer: B QUESTION NO: 465 Answer: B QUESTION NO: 466 A technician has been asked to install and configure a hard drive on an older system that does not support autodetect. fdisk C.CompTIA 220-701: Practice Exam A. B. The automatically restart feature in System Failure option is on.www. sysedit B. format lTe Which of the following commands will partition a hard disk on a Windows XP computer? sts . msconfig D. D. Enter hard drive information manually into the BIOS. C.ini C.co m 144 . D. chkdsk D. The system does not have enough free hard drive space. msinfo32 Answer: C QUESTION NO: 464 A user reports that after a stop error appeared the PC started to reboot in a continuous loop. Enter hard drive information manually into theNtldr file.bat. Enter hard drive information manually into the Boot. Enter hard drive information manually into the Autoexec. After installing the hard drive which of the following must the technician do NEXT? A.actualtests.com Ac tua A. C. boot. Which of the following is MOST likely the cause of this problem? A.

www. BIOS>Power Menu>S11>Hibernate D. The technician suspects an IRQ conflict. Any Time.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 467 A technician has been called to correct a problem with erratic performance of an external scanner and internal modem. Device Manager>Power Options>Check-off the Hibernate box C. BIOSis reporting a memory error. C.actualtests. D. Control Panel>Power Options>Hibernate tab B. CMOS battery is dead. In which of the following can the technician go to review the IRQ settings? A. Answer: B QUESTION NO: 470 "Pass Any Exam. Hard drive is faulty.com 145 Ac QUESTION NO: 469 tua Answer: A lTe sts . Start>Run>Regedit B. Which of the following is the MOST likely problem? A. Device Manager>Computer Properties C. My Computer>Hardware>Settings D. Control Panel>Hardware>Systems>Power Management>Settings A technician has just installed Windows 2000 on a computers clean hard drive.co m . Control Panel>Hardware Devices>Settings Answer: B QUESTION NO: 468 How would a technician configure a computer to enable Hibernation? A. B. On start up the computer does not seem to boot or display a command prompt and the technician notices a series of beeps." . APM is off.

www. B." . Powersupplys fan is defective. Which of the following is the MOST likely cause? lTe QUESTION NO: 472 sts .com Ac tua A technician has replaced a bad power supply in a workstation and now the workstation will not power up when all of the drives are connected. D. The fuser unit is defective. The workstation will power up if only a single drive is connected.co m 146 . Power supply is the wrong form factor. The feed roller is defective. Answer: C QUESTION NO: 473 Which of the following versions of Windows includes Windows Media Center functions? A. Power supply wattage is too high. Powersupplys fan is defective. Answer: A A. B. The workstation does not power up properly. Power supply is the wrong wattage.actualtests. Which of the following is the solution? A. C. Any Time. C. Windows XP Professional C. C. Answer: C QUESTION NO: 471 A technician has replaced a bad power supply in a workstation. Power supply is the wrong form factor.CompTIA 220-701: Practice Exam A customer reports that a printer is printing blank pages. Window Vista Home Premium "Pass Any Exam. D. Which of the following is the MOST likely cause? A. Windows Vista Home Basic B. The toner cartridge is defective. Power supply is the wrong voltage. B. Power supply wattage is too low. The pick-up roller is defective. D.

Faster response time Answer: B QUESTION NO: 477 "Pass Any Exam.CompTIA 220-701: Practice Exam D. SLI D. WindowsVista Business Answer: C QUESTION NO: 474 Which of the following technologies corrects errors in memory devices? A.com Ac tua lTe A. SLI B. UPS B. ECC sts Which of the following technologies is used in memory devices to allow it to operate at twice the normal clock rate? . DDR Answer: B Answer: B QUESTION NO: 476 Which of the following is a benefit of having parity on a memory device? A. Better cooling D. Error detection C. Any Time.www. ECC C.co QUESTION NO: 475 m 147 ." . Lower cost B. DLT D. DDR C.actualtests.

SSID broadcasts C. USB 2." . SMTP Answer: A Answer: C Explanation: To configure a wireless router to limit the access of computers that have access to the wireless router to some devices you need to use MAC filtering. SNMP C.co m . WEP keys B. FTP D. WPA keys tua Which of the following technologies allows access to a wireless access point only to those devices that have been registered using a manufacturers unique ID number? lTe QUESTION NO: 479 sts . Parallel B. but requires the last device to use a terminator? A. SCSI Answer: D QUESTION NO: 478 Which of the following protocols can create a secure network connection across the Internet? A. The use of an SSID cannot limit access even though it is used by all the routers. VPN B. IEEE 1394 C.actualtests. QUESTION NO: 480 "Pass Any Exam.www. MAC filtering D. Any Time.0 D.com 148 Ac A. There is no IP filtering or DNS filtering. This method allows access to only computers that have specific MAC addresses.CompTIA 220-701: Practice Exam Which of the following technologies allows a user to connect multiple devices to a single port.

www. Adware B.co m 149 . WEP key B.CompTIA 220-701: Practice Exam Two wireless access points are located near each other. Channel number C. Worms D. SSID broadcast ID D. High temperature warnings and cautions D. Any Time. CRT C." .hoc C. Hazardous chemicals or compounds C.actualtests. EMI D.com Ac A. Network diagram to prevent damaging any cables "Pass Any Exam. which of the following settings should be changed to prevent interference between the two devices? A. IP address range Answer: B QUESTION NO: 481 Which of the following is a type of malware that tracks a users habits and displays targeted advertising or messages? A. ESD tua Which of the following is a type of interference that can adversely affect wireless communications? lTe sts . Slipping hazards or dangerous footing concerns B. RFI B. AD. Phishing Answer: A QUESTION NO: 482 Answer: A QUESTION NO: 483 Which of the following information can be found on a MSDS? A.

actualtests.co m . Any Time.www. Heat or burns Answer: D QUESTION NO: 487 Which of the following is MOST susceptible to ESD and should be handled with caution to prevent damage? "Pass Any Exam.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 484 When checking Device Manager on a laptop the technician notices an issue with a device labeled Human Interface Device. IEEE 1394 port D. Replace communications cable.com 150 Ac QUESTION NO: 486 tua Answer: C lTe sts . Static or ESD damage D. Voltage or shocks C. RF or wireless interference B. D." . C. Which of the following is a primary safety factor when using a soldering iron? A. Touch pad B. LCD display Answer: A QUESTION NO: 485 Which of the following should be done FIRST if a printer fails to print very large documents but prints smaller documents without issue? A. Flash drive C. Add additional memory to the printer. B. Change the toner cartridges. Check to the correct type of paper is being used. Which of the following is MOST likely having an issue? A.

Dial-up modem Answer: A QUESTION NO: 490 After upgrading to Vista a user notices a clock. Fiber Optic Answer: A QUESTION NO: 489 A technician has connected a cable to an RJ-45 connector on the back of a computer. STP B.CompTIA 220-701: Practice Exam A. Scanner D. They can span distances of several kilometers. LCD monitor B. NIC D. because it has much lower crosstalk and interference in comparison to copper cables. and several other items on their display. CRT monitor C. . Switch B. UTP C.www. Fax machine C. Which of the following devices is MOST likely connected to the other end of the cable? A." . Any Time.com Ac tua lTe sts Explanation: Fiber optic network cables can be used over longest possible distances because of their Low loss and high bandwidth properties. Memory chip Answer: D QUESTION NO: 488 Which of the following is surrounded by a metallic shield that prevents EMI? A. If they want to add more gadgets. which of the following features should they research? A.co m 151 . BitLocker "Pass Any Exam. calendar.actualtests. RJ-11 D.

The drives device driver needs to be updated. Which of the following troubleshooting steps is NEXT? A. D. The sound card is not connected properly. Decreased RAM lTe Which of the following is BEST used to cool down the CPU? sts . Which of the following is MOST likely the issue? A. User Account Control (UAC) Answer: C QUESTION NO: 491 A technician installs a new DVD drive into a users computer.co m 152 . The system does not have enough RAM installed.com Ac tua A. Document findings. Answer: D QUESTION NO: 492 Answer: B QUESTION NO: 493 A technician arrives at a customers location and identifies a problem. C. Decoder software needs to be loaded. D. Ask the customer what the issue is. Defender C. Case fan B." . Establish a theory of probable cause. Establish a plan of action to resolve the problem. Heat sink C. Answer: A "Pass Any Exam. B. Power supply D.actualtests. B.www. actions. C. The drive can be used to read data disks but Windows Media Player cannot play back DVD movies from the new drive. and outcomes. Any Time. Sidebar D.CompTIA 220-701: Practice Exam B.

Establish a theory of probable cause. Which of the following troubleshooting steps should the technician perform FIRST? m 153 .actualtests. Document findings. and outcomes. and outcomes. The power supply has a loose connection. Any Time. The BIOS need to be updated. C. actions. D. C. Which of the following is causing this to happen? A.com Ac tua lTe A." . Ask the customer questions to identify the problem. Answer: D QUESTION NO: 497 "Pass Any Exam. D. Document findings. B. mouse movement and the power light is blinking. Answer: C QUESTION NO: 495 Answer: A QUESTION NO: 496 A customer has returned to the office after lunch and their laptop has become unresponsive to all key strokes. Verify full system functionality. Verify full functionality and implement preventative measures. actions. Test the theory to determine cause. The system is in hibernation mode. Establish a plan of action to resolve the problem and implement a solution.co A technician arrives at a customers location in response to a call. D. B. Which of the following troubleshooting steps is NEXT? A. B.www. The keyboard is faulty. sts . C.CompTIA 220-701: Practice Exam QUESTION NO: 494 The technician has already narrowed down the problem and developed a plan.

D. Print out a test page. D.CompTIA 220-701: Practice Exam Which of the following are the main differences between a heatsink and a fan in a computer? A. A.heatsinks do not. tua A user purchased a TCP/IP laser printer. Answer: A QUESTION NO: 498 A technician is not able to delete a user's profile on a Windows Vista workstation. Fans are applied with thermal compound. Any Time.www. The operating system is corrupt. Fans provide passive cooling. The technician needs local administrative rights. Which of the following is MOST likely the cause for this problem? A. C. which of the following shortcuts can lock the computer without logging off the user? (Select TWO). C.heatsinks are not. Download the latest drivers from the manufacturer." . D. Configure NetBEUI settings.com Ac A. Answer: A Answer: D QUESTION NO: 500 On a Windows computer. B. Windows key + L C. Which of the following is the FIRST step to take to install the printer in their network? lTe QUESTION NO: 499 sts . Fans must be directly applied to the cooled component.heatsinks provide active cooling. Ctrl + alt + delete then lock computer B.heatsinks provide passive cooling. The technician needs domain administrator rights. B. Configure the IP settings. C.actualtests. B. Fans provide active cooling.co m 154 . Ctrl + alt + L "Pass Any Exam. The technician needs to map the drive.

The laptop BIOS was not updated to support external video.CompTIA 220-701: Practice Exam D.com Ac tua lTe sts . A CD. C." . The video cable connecting the monitor is loose. then you can try to toggle the video output function key and plug in an external monitor to the laptop. A video card with at least 16MB of VRAM D. The AC adapter was inserted in the incorrect port.co m 155 .actualtests. B. Which of the following is the MOST likely explanation? A. Which of the following is the MOST likely cause? A. Detaching and attaching the display unit is not recommended and switching the system off and on will not be of any help. Answer: C Explanation: If the display of the laptop is not working. QUESTION NO: 503 A user reports that during a business trip to Europe. Windows key + alt + delete E. the AC adapter for their older laptop quit working. A network card with PXE/DHCP remote boot Answer: D QUESTION NO: 502 A user reports that they have connected an external monitor to their laptop but the monitor is not displaying anything. D. A hard drive with more than 4MB of free space B.ROM drive C. The monitor and laptop video cards are incompatible. "Pass Any Exam. Any Time. Windows key + Alt + M Answer: A. which of the following must be available in the computer? A. The function key was not pressed to toggle the video output.www.B QUESTION NO: 501 When installing the Windows XP operating system using RIS.

The adapter was rated at 50-60 Hertz. Answer: A QUESTION NO: 506 Which of the following encryption methods is used for files and folders in Windows XP Pro? A. Which of the following will correct this problem? A. Uncheck Extend my Windows Desktop in the Display Properties. The adapter was rated for 220-240 Volts. Change the display resolution to a lower setting.CompTIA 220-701: Practice Exam B. A Remote Desktop session has been established on laptop.actualtests. D. CHAP II Answer: B "Pass Any Exam. The mouse pointer software is corrupt. C.com Ac tua A. Which of the following is the MOST likely cause of the problem? sts QUESTION NO: 505 . The laptop is near a source of EMF interference." .co Answer: C m 156 . IPSec B. lTe A user reports that when they are typing. B. PGP D. Adjust the refresh rate of the display to 72 Hertz. EFS C. instead of seeing their desktop they only see their background graphic. D. D. Answer: D QUESTION NO: 504 A user reports that when they attach an external monitor to their laptop. C. The sensitivity of the touch pad is too high. The adapter was rated for 110-120 Volts. C. B. Any Time.www. their pointer will randomly move about the screen or highlight words. Toggle the function key for the video display.

com 157 Ac tua QUESTION NO: 509 lTe Answer: D sts A. Answer: C QUESTION NO: 510 A technician has received a new PC directly from the manufacturer. C. B. C. D. B. Format the drive. Install anti-virus software. Which of the following steps would shorten the startup time? A. "Pass Any Exam. Remove the control circuit board from the drive. Setup user profiles. Encrypt all local data files. . D. Perform a disk defragmentation. they notice the system takes a long time to display the desktop. Any Time. Run the defrag command on the system. which of the following MOST reliably prevents all data from being stolen? A. Install system patches." . Configure biometric authentication.actualtests.co m Which of the following will improve the functionality of the OS immediately following a new installation? .www. Physically destroy the disk platters. Install network monitoring software and perform a trace. C. Run a full anti-virus scan. D. After completing the initial configuration. Store the drive next to a magnet for one hour.CompTIA 220-701: Practice Exam QUESTION NO: 507 When disposing of old hard drives. B. Answer: B QUESTION NO: 508 Which of the following should be performed FIRST before accessing the Internet? A.

co m .B QUESTION NO: 513 A technician is troubleshooting a computer error. The customer reports they cannot power on their laptop while the laptop is in the docking station even though the docking station power light is on. Defragment the hard drive. The customer is using the laptop power button instead of the docking station power button. B. The laptop has an electrical short in the power supply.com 158 Ac tua A customer calls a technician to request assistance in installing a new accounting application. lTe sts . they called the OEM and identify the problem. After initial troubleshooting. Call the department management to document the issue. Remove unneeded startup applications. Which of the following should the technician do FIRST after the problem is resolved? A. C.www. Boot the computer in Safe Mode. C. Decrease the size of the paging file. Run thechkdsk /f command on the system. D. Answer: D QUESTION NO: 511 A customer has purchased a laptop with a docking station.CompTIA 220-701: Practice Exam B. Create a restore point. The laptop power cord is being used instead of the docking station power cord. The customer can power up the laptop when using the power cord without the docking station. C. They have had problems installing this application in the past. D. Launch the File and Transfer Wizard. B. D. Read the application release notes. Answer: A.actualtests. E. Which of the following is MOST likely causing this? A. The laptop battery is defective and needs to be replaced." . "Pass Any Exam. Which of the following steps should the technician take prior to installing the application? (Select TWO). Any Time. Answer: C QUESTION NO: 512 A.

Any Time. Class C D.CompTIA 220-701: Practice Exam B. C. Answer: B QUESTION NO: 514 The IP address: 192. It runs at processor speed. C.0. B. Assigns IP address to the workstation B. Monitors sessions between two hosts C. Provides a physical connection between a workstation and the network infrastructure Answer: D QUESTION NO: 517 "Pass Any Exam. Provides a logical connection between a workstation and the network infrastructure D.www.10 is an example of which of the following address classes? A. It runs faster than the processor speed. Describe the issue at the next staff meeting. Class B C. It runs slower than the processor speed. It runs at half the processor speed. Class A B.actualtests. Class D Answer: C QUESTION NO: 515 Which of the following is true of L1 cache? A.168. D. Post the solution on an online tech forum. Answer: B QUESTION NO: 516 Which of the following is a function of a NIC? A. D." .co m 159 .com Ac tua lTe sts . Document the issue and the applied solution.

C. Which of the following should they do NEXT? "Pass Any Exam. Answer: A QUESTION NO: 520 A technician has determined that a CRT monitor is not working correctly and that it will be replaced. Use the USMT to export the data from the old system. A hub directs traffic between locally attached computers.E QUESTION NO: 518 Which of the following is true of a hub versus a switch? A. Any Time.www. A. SPX B. TCP D.co m 160 . copy the users profile from the old system to the new system. NetBIOS C. C. Hubs are limited to a bandwidth of 4Mbps. A. Useregedit to export the user data to the new system. From Windows Explorer. A hub broadcasts all traffic to all ports. DLC E. and import it to the new system. The customer has required all personal information be migrated to the new computer including favorites.CompTIA 220-701: Practice Exam Which of the following protocols are routable? (Select TWO). B." . D. B. IP Answer: C.com Ac tua A technician needs to provide a customer with a new computer running Windows Vista. D. In the advanced settings of system properties go to the user profile settings and copy the customers profile to the new system. cached website credentials and desktop preferences. Which of the following can the technician do to ensure all settings are moved to the new computer? lTe QUESTION NO: 519 sts Answer: B .actualtests. Hubs only support TCP/IP protocols.

CompTIA 220-701: Practice Exam A. Update the drivers for the touchpad. B. Which of the following is the BEST option to solve this issue? A.com 161 Ac tua A user is unable to connect to the network via Ethernet while using their laptop on battery power. D. The laptop is not receiving enough power from the battery so the battery should be replaced. C. Answer: C QUESTION NO: 523 A technician is asked by someone from the HR department to burn some data to a DVD since they have the only available DVD burner. Update the drivers for the video card." . C.actualtests. The laptops NIC needs updated drivers. Dispose of the monitor in the trash. B. they can connect to the network. Answer: B QUESTION NO: 521 A user has an issue with phantom cursor movements on their laptop where the pointer suddenly jumps across the screen when using the built-in touchpad. If they connect the AC adapter. Which of the following should the technician do? "Pass Any Exam. Any Time. the technician notices files that pertain to other employees. D. Disassemble the monitor to prepare disposal of parts independently. C. The power management settings on their laptop are set to disable the internal NIC. B. While preparing the files for the disc burning. Dispose of the monitor according to applicable environmental regulations. The laptop is not receiving enough power from the battery so a second battery should be installed.co m . Which of the following is the MOST likely cause? lTe sts . Lower the pointer speed in the Mouse Control Panel applet. D.www. Format the hard drive and reinstall the OS. Discharge the CRT prior to disposal. Answer: A QUESTION NO: 522 A. The technician copies the files to a portable hard drive and then goes back to their office to burn the disc.

Ask the user if they mind if the technician removes the computer from the desk to fix the issue. Follow thecompanys established guidelines to reset passwords. B. The user is quite messy and has a lot of paper strewn about. they cannot identify their username. Schedule a later time to call them back once they remember their username. C. providing standard permissions. Tell the user that they will return later in the day once they have cleaned their desk. Which of the following actions should be taken? A. Carry it with the protrusion on the back facing your body.actualtests.com Ac tua lTe sts . Carry it with the screen closest to your body." .www. Reset the password for them and inform them of their username. however. Report the issue to theusers manager and return the next day to work on the issue. Call the person that wants the disc burned andask them if they can look at the files. B. D. Which of the following should the technician do? A. The technician needs to work on the issue but is distracted by the users mess. Create a new account for the user. C. "Pass Any Exam. Answer: B QUESTION NO: 526 Which of the following describes the BEST way to carry a CRT monitor? A. Any Time.CompTIA 220-701: Practice Exam A. B.co m 162 . B. Answer: A QUESTION NO: 524 A technician is visiting a users desk to work on a computer issue. C. D. Carry it by using both the power and video cords for stability. Organize theusers papers into file folders. Keep the files on the portable drive and then look at them later for confidential material. Delete the files off the portable drive once they are finished burning the disc. C. Carry it by holding it upside down by the base. Provide copies of the files to the people named on them. D. Answer: B QUESTION NO: 525 A user calls the helpdesk and asks to have their password reset. D.

Answer: C "Pass Any Exam. put on hold and forward. give first impression. D." . Which of the following should be the FIRST course of action? A. Any Time. D. Ask the caller to call back when they are in a better mood. understand. Which of the following would be the MOST effective way to respond to this call? A. Respond by informing caller to slow down and change their attitude.www. C. Receive. Listen to callers concern without interrupting and being judgmental. evaluate and respond. A customer reports that when the computer starts up. and forward. B. C. B. After questioning the user about any recent changes they might have made the technician realizes that this could be a symptom of multiple issues. Verify that the user has not made any OS changes. C. B. Receive. put on hold. D. ask for help and respond.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 527 Which of the following would be the MOST effective communication method to process a users call? A. interpret. Receive.co m 163 . Answer: B QUESTION NO: 528 An upset caller reports that their laptop freezes constantly. Check the BIOS for temperature changes. it sounds like an airplane taking off. Open the case and determine the cause of the noise. Receive.com Ac QUESTION NO: 529 tua Answer: B lTe sts .actualtests. Attempt to replicate and verify the issue. Respond by asking the caller to slow down and repeat the concern twice.

actualtests. 12 volts C. 6 volts B. Which of the following is the BEST course of action? A.co m . Which of the following is the BEST course of action? A.com 164 Ac tua QUESTION NO: 532 lTe sts . C. Write down error code and ask for assistance." . "Pass Any Exam. 32 volts Answer: B A technician is on the phone with a customer. Avoid the incoming call and call back later. Update the OS with the most recent patches. Put the customer on hold just for a few minutes. D. D.CompTIA 220-701: Practice Exam QUESTION NO: 530 A user reports that their computer has a bluescreen. Forward the customer to another technician in order to listen to the co-worker. At the same time. Ask the customer's permission to put them on hold. Answer: B QUESTION NO: 533 A technician is responding to a customers call. Answer: D QUESTION NO: 531 Most new motherboards accept which of the following voltages? A. Forward the customer to another technician.www. 24 volts D. B. C. B. Any Time. Email the manufacturer with the details of the issue. Which of the following is the BEST course of action? A. Research online forums for assistance. The technician receives another incoming call from the technician's friend. a co-worker asks the technician for assistance. Upon arrival the technician realizes the error message being displayed is unfamiliar and cannot be located on any known websites.

" .www. D. B.actualtests. B. Replace the motherboard and perform a system restore. however. C. Any Time. This is because the customers are very important for a company and putting them on hold for a long time or forwarding their call to another technician would annoy the customer. Use Windows Recovery Console to perform a repair installation of Windows. D. Replace RAM modules and verify that all other system components are operating properly. C.CompTIA 220-701: Practice Exam B. Put the customer on hold just for a few minutes and assist the co-worker. D. Answer: B Explanation: In such a scenario it is important that you politely ask the co-worker to talk later after taking customer's permission to put him on hold. Answer: B QUESTION NO: 535 A technician has been dispatched to investigate a report that a clients workstation can no longer access the network. disabling the firewall did not help the issue.co m 165 . Which of the following troubleshooting steps should the technician take NEXT? A. Contact the user to determine if any recent changes have been made to the computer. Which of the following troubleshooting steps should the technician perform FIRST? A. Formulate another theory as to what might be causing the problem.com Ac tua lTe sts . Ask the customer's permission to put them on hold and tell the co-worker a temporary solution to their issue. C. After speaking with the user. Document that disabling the firewall did not solve the issue and call another technician for assistance. Ask the customer's permission to put them on hold and politely ask the co-worker to wait. Reinstall the firewall software. QUESTION NO: 534 A user emails to report that their computer is experiencing a bluescreen error. Replace the workstations NIC. Answer: D "Pass Any Exam. the technician believes that firewall settings may be the cause.

The technician speaks with the user. who reports that inappropriate content began showing up on its own and that they have recently been experiencing a problem with pop-up windows.co A user reports that their computer has been rebooting unexpectedly several times per day ever since a construction project began across the street. Report theusers story to management and wait for further instructions. B. Answer: B QUESTION NO: 539 "Pass Any Exam. Ignore the content and complete the repair.www. Any Time. Which of the following can the technician recommend? m QUESTION NO: 537 166 .CompTIA 220-701: Practice Exam QUESTION NO: 536 A technician is dispatched to investigate claims that a user is accessing inappropriate content at work. Establish a theory as to what caused the changes to the computer. Use a surge protector. C. Insist that the user immediately delete the content. D.com Ac QUESTION NO: 538 tua lTe A. sts . Which of the following should the technician do NEXT? A. D. B. Use a signal attenuator. Install anti-spyware and run an initial scan. Which of the following describes the BEST course of action? A. B. Answer: D Answer: A While troubleshooting a problem on a users computer.actualtests. C." . Plug the computer into a different power outlet. Delete all the illegal content from the user's computer. D. C. Report the situation to the appropriate authorities. Perform a virus scan and evaluate the results. a technician discovers content which they believe may be illegal. Use an uninterruptible power supply (UPS).

resulting in the need for continuity chips in otherwise unused slots? lTe sts . Ignore the situation so as to avoid workplace conflict.www. When is it appropriate to make copies of a customers confidential data? A. It is never appropriate to copy acustomers data. A low toner cartridge "Pass Any Exam. Confiscate the co-workers personal storage media. from computers which are in for repair. Notify the customer about their stolen data. random characters? A. C. Which of the following is the BEST course of action? A. B. Report the situation to appropriate authorities.CompTIA 220-701: Practice Exam A technician notices co-workers copying files onto their personal storage media. SRAM Answer: B QUESTION NO: 542 Which of the following can cause a printer to output nonsensical. D. Answer: C QUESTION NO: 541 A. For backup purposes and with thecustomers permission. C. It is not appropriate unless the content is public knowledge." . A corrupt software driver B. RDRAM C. Answer: D QUESTION NO: 540 An IT service provider receives laptops from many different customers. Excessive humidity C. B. DDR3 B.actualtests. For backup purposes and if the technician deems it necessary. Any Time. D.com Ac tua Which of the following RAM types requires that all available memory slots be filled. DRAM D.co m 167 .

D. WindowsVista Ultimate.com Ac tua A. Windows XP Home Edition. C.CompTIA 220-701: Practice Exam D. WEP B. B. An invalid IP address Answer: A QUESTION NO: 543 All of the following operating systems will allow users to connect to a domain EXCEPT: A. Video capture card lTe If using Windows Media Center.actualtests. Windows XP Professional. HTTPS C. Answer: D Explanation: You can use the Windows XP operating system because it has a built-in Remote Assistance application. Any Time.co m 168 . which of the following hardware components needs to be installed? sts . WAP D. HTTP Answer: A "Pass Any Exam. Windows 2000. Docking station D. QUESTION NO: 544 Answer: B QUESTION NO: 545 Which of the following protocols is used to encrypt data on a wireless network? A. TV tuner card C.www. KVM switch B." .

" .CompTIA 220-701: Practice Exam QUESTION NO: 546 Which of the following protocols makes a wireless network secure? A. CMOS battery C.actualtests. Although Windows XP lets you format only up to 32GB but can read larger volumes. Which of the following components should the technician replace? A. 1024GB D. System clock Answer: B QUESTION NO: 548 Which of the following is the maximum partition size of the FAT32 file system? A. Any Time. SFTP B. QUESTION NO: 549 A users laptop has a built-in wireless NIC and cannot see the network. L2 cache B. HTTPS Answer: C QUESTION NO: 547 The users operating system is not keeping the correct time after a system powers down. WAP C. 32GB C. Processor D.com 169 Ac tua lTe sts . 16GB B.co m . 2048GB Answer: D Explanation: The maximum FAT32 volume size recognized by Windows 2000 and XP is 2TB or Up to 2048GB.www. Which of the following is the FIRST course of action to take on the laptop? "Pass Any Exam. WPA D.

which of the following ports is used for Remote Desktop (RDP)? A. A. Check the wireless card to be sure it is seated correctly. Hidden devices D. Check the software for a complete install. Passive C. Any Time. 80 B. D. Check to see if wireless is turned on. Mapped network drives F. 110 C. 2335 D.www.D QUESTION NO: 551 Which of the following cooling methods forces air over the components by using a fan? A. 3389 Answer: D "Pass Any Exam. Active Answer: D QUESTION NO: 552 By default. Answer: D QUESTION NO: 550 Which of the following is information found in the Device Manager? (Select THREE).CompTIA 220-701: Practice Exam A. RAM capacity C." .co m 170 . Explanation of error codes Answer: A. Check the wireless card for antenna connections.actualtests. C.C. Heatsink B. Devices by type B.com Ac tua lTe sts . I/O address ranges E. Liquid D. B.

actualtests. Graphics accelerator Answer: B Which of the following cards allows communications from the Internet to the computer by using Ethernet cable? A. 8080 Answer: A QUESTION NO: 554 Which of the following adapter cards is used for displaying over the air video broadcasts? A. 80 D. Multimedia B. TV tuner C.CompTIA 220-701: Practice Exam QUESTION NO: 553 Which of the following port numbers. Wireless card C. Any Time. by default.www. SATA D. Bluetooth Answer: A QUESTION NO: 556 Which of the following boot options allows the technician to boot the PC in a non-GUI environment? "Pass Any Exam.co m 171 . Capture D. 25 C. 23 B." . NIC B. is used for Telnet? A.com Ac tua QUESTION NO: 555 lTe sts .

Memory C. Operating system B. Firmware D.com 172 Ac A. Crossover cable "Pass Any Exam. WAN B. TELNET Answer: C QUESTION NO: 558 Answer: C QUESTION NO: 559 A customer has two computers with NICs installed. Router C. Safe Mode with Networking Answer: A QUESTION NO: 557 Which of the following network types provides a secure connection to a private network over the Internet? A. Safe Mode with Command Prompt B. but the motherboard needs an update.www.actualtests.CompTIA 220-701: Practice Exam A. The technician has determined this can be done. HTTP C. Which of the following would be the BEST recommendation to the customer? A. Enable Boot Logging C. Chipset tua lTe A technician receives a call from a client requesting that a faster CPU be installed into their PC.co m ." . Last Know Good Configuration D. VPN D. Which of the following must the technician update? sts . Bridge B. The customer has called a technician to propose the minimum cost of networking these computers for file and printer sharing. Any Time.

Which of the following should the technician do? . Turn off the power to the USB device first then the computer. Charge the customer to back up the data first and ask if the customer would like the drive physically destroyed.CompTIA 220-701: Practice Exam D. change the password frequently. Advise the customer the data may be retrievable and ask if the customer would like the drive physically destroyed. D. try and keep the same password so the customer can always remember it. C. B. C. try not to use numbers in the password. B.com Ac A.actualtests. D. Use the Safely Remove Hardware icon in the System Tray. use their telephone number as the WEP key. D. C. Unplug the device from the computer. Answer: A "Pass Any Exam. Send the drive to a data recovery company.co m Answer: A 173 . Switch Answer: C QUESTION NO: 560 Which of the following should a technician do in order to remove a USB storage device in Windows 2000? A. a technician should advise the customer to: A. B. QUESTION NO: 561 Answer: D QUESTION NO: 562 When setting up security for a wireless home network. Use the Safely Remove Hardware icon in the Control Panel. Advise the customer that they can throw it in the trash but that the technician is not responsible for any stolen data. tua lTe sts A technician replaces a customers hard drive and the customer wants the drive thrown away.www. Any Time." .

Improved security features C. The refresh rate for the external display Answer: D QUESTION NO: 566 A user states the computer will not start up after they changed the display settings on the desktop computer with Windows XP.com Ac tua QUESTION NO: 565 lTe sts . Improved registry settings D. create the folder on a flash drive and then click and drag the new folder to the desktop. Which of the following is the FIRST item to check? A. The monitor driver version C. Which of the following options is the FIRST step in successfully booting the computer? "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 563 A quick method to create a new folder on the desktop using Windows XP is to: A. If the monitor has been degaussed recently B. and select folder. Improved video game performance Answer: A A user is experiencing eye strain while using an external CRT display attached to the laptop docking station.co m 174 . rightclick on the desktop." . use the run command and type folder. Answer: A QUESTION NO: 564 Which of the following is a benefit to hyper-threading? A. create the folder in My Documents then click and drag the new folder to the desktop. C. B. D. select new.actualtests. The power to the external displays docking station D.www. Any Time. Improved performance B.

press F8 and select Last Known good configuration. Boot into BIOS and check the hard drive status. press F8 and select Safe Boot. tua A technician wants to reinstall Windows operating system on a notebook computer. Any Time. Boot the unit in Safe Mode by pressing Ctrl/Esc.com 175 Ac A. Boot the unit in Safe Mode by pressing F5. B. D. "Pass Any Exam. Run a check disk operation on the hard drive. The technician explains this is a: A." .www. popup advertisement that has been blocked. B. Boot the unit in Safe Mode by pressing F8. Which of the following is the FIRST action the technician should take? lTe sts .CompTIA 220-701: Practice Exam A.actualtests. C. C. Have the user check external drives for media. Boot into BIOS/Setup and update the BIOS. D. Boot into BIOS/Setup and change the boot sequence. When WindowsStarts. Which of the following is the FIRST step the technician should take? A. Answer: C QUESTION NO: 568 Answer: D QUESTION NO: 569 A user stops a technician and asks what the HTTPS indicates in the address bar of the browser. When Windowsstarts. Boot into setup/BIOS and check the Graphics options. the computer boots off the installed operating system on the hard drive. website where cookies are required. C. Answer: B QUESTION NO: 567 A user reports a Non-system disk error in a computer after a brief power outage at work. The technician tries to boot the computer with the Windows CD in the drive. B. C. B. Have the user power off for five minutes then restart the system.co m . D. however. website that does not require a password to log in.

B. QUESTION NO: 571 Answer: B QUESTION NO: 572 A technician is called back to a customers desk due to a reoccurring loss of the monitor display. D. Unplug and then re-connect all cabling to the components. Answer: C "Pass Any Exam. Which of the following would be the NEXT troubleshooting step? A. Ask the customer what is occurring when the display is lost. C. Remove the battery and run the laptop on the external power supply.www. Check to see if the monitor and computer are powered by a UPS. Set the printer to DHCP. B. Update or reinstall the display driver. B. Which of the following is the BEST course of action to take? . Ask the customer how the laptop is being used when it reports the error. Enable print sharing from the main computer. Any Time.0." . Configure the printers IP to 127.co m Answer: A 176 . D. secure website. Answer: D QUESTION NO: 570 A customer wants to add a network printer to a home network. Run the computer until the error occurs then find where the source of the heat is.0. Which of the following is the BEST recommendation that a technician could make when configuring the printer? A. C.com Ac tua A. The report from the previous technician indicates the monitor was replaced with a new monitor of the same model. D. C.1. Set the IP address to match the gateway address. Check the System Event log for over temperature entries. lTe sts A technician is requested to determine why a laptop occasionally reports an over temperature warning.actualtests.CompTIA 220-701: Practice Exam D.

Replace the video card because there is no display. Consult the maintenance manual for the error code. but only in monochrome. The NEXT action would be to: A. flash the firmware on the printer to match the new driver. Check the quick setup guide for BIOS settings. have each user remove and re-install the printer to update the driver. check the printer for paper jams in the path. Any Time. D. replace the network card in the printer. B. C.CompTIA 220-701: Practice Exam QUESTION NO: 573 A technician arrives at the desk to find the monitor has power but no display and the power light on the computer blinks five times.actualtests. cycle the power on the printer and observe the boot process. Answer: C QUESTION NO: 575 Multiple users report that the network color printer is not printing in color.com Ac tua lTe sts . power off the printer. Remove the power and check the position of the jumpers on the motherboard. B. The NEXT step to evaluate the problem is to: A. The technician knows the print server had maintenance done over the weekend that included driver updates. Answer: B QUESTION NO: 574 A customer reports the printer has an error message showing on the display and the printer is not printing any of the jobs in the queue. power cycle the printer to update the driver.www. The technician arrives and finds the printer is online but there are not any lights on the network card. C. D. B. pauses and then repeats. have the customer clear the print queue and reboot. Answer: B QUESTION NO: 576 "Pass Any Exam.co m 177 . D." . C. check the printer properties on the server. Which of the following is the BEST course of action to determine the cause? A.

Computer Browser "Pass Any Exam. WPA2 B. WPA. Smart card authentication C. WEP C. Shutdown Answer: B QUESTION NO: 577 A client asks a technician to configure their laptops fingerprint scanner for use.CompTIA 220-701: Practice Exam Which of the following power saving modes in Windows XP uses hard disk space to store active memory? A. Standby B. Sleep D. WPA encryption D. Hibernation C. Which of the following Windows services is not starting during boot? A." . Password authentication B. Any Time.actualtests. Which of the following security technologies is this considered? A.com Ac tua Which of the following wireless networking encryption technologies is MOST recommended for its level of high security and reliability? lTe sts .co m 178 . Biometric authentication Answer: D QUESTION NO: 578 A. WPA D.AES Answer: A QUESTION NO: 579 A Windows XP computer consistently shows no printers installed under the Printers & Faxes area and an error referring to a service failure displays on each restart.www.

try turning the monitor on/off. BIOS "Pass Any Exam. BIOS C.CompTIA 220-701: Practice Exam B. The technician on call determines that the PC is powered on and is not in standby mode." . check the video cable from the monitor to the PC. Southbridge B. Northbridge B. Check the video cable from the monitor to the PC.www. check the video cable from the monitor to the PC.actualtests. check the power cable on the monitor. C. reseat the video card. Which of the following steps should the technician recommend the user take in order to resolve the problem? A. Answer: C QUESTION NO: 581 A. Reseat the video card. try turning the monitor on/off.com 179 Ac tua Which of the following chipsets is responsible for controlling the data flow between the hard drive and the processor? lTe sts . check the power cable on the monitor. Any Time. Print Spooler D. Add Hardware Wizard C.co m . D. B. Turn the monitor on/off. reseat the video card in the PC. IPSec Services Answer: C QUESTION NO: 580 A user calls to report a completely blank screen on their PC. Turn the monitor on/off. Northbridge Answer: A QUESTION NO: 582 Which of the following chipsets is responsible for controlling the data flow between a PATA optical drive and the processor? A. DMA controller D.

Southbridge C. Northbridge B. Check the power supply for voltage output. Southbridge D. Verify that the power button is plugged into the motherboard. DMA controller Answer: C QUESTION NO: 583 Which of the following chipsets is responsible for controlling the data flow between the RAM and the processor? A.www. Replace the power button. BIOS D. The technician has checked the power cord and finds it is properly connected to the computer and to the power outlet. DMA controller C. Check the power outlet to verify it is supplying power. Any Time. CMOS D.com Ac tua lTe sts . Northbridge B. B. Southbridge Answer: A QUESTION NO: 584 Which of the following chipsets is responsible for controlling the data flow between the peripheral devices and the processor? A. C.actualtests. Answer: A "Pass Any Exam. Which of the following is the NEXT troubleshooting step the technician should take? A. DMA controller Answer: B QUESTION NO: 585 A desktop computer is not responding when the power button is pressed.CompTIA 220-701: Practice Exam C.co m 180 ." . D.

B. The printer is no longer the users default printer. Any Time. The printer has corrupt drivers. 959 D. Theusers workstation has a faulty NIC. Which of the following is the MOST likely cause of the problem? tua QUESTION NO: 588 lTe sts .www. "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 586 Which of the following demonstrates a physical method of intrusion detection? A. Answer: A QUESTION NO: 589 Which of the following architectures are designed for multi-threaded applications? (Select TWO). Slot A Answer: A A. Bitlocker Answer: C QUESTION NO: 587 Which of the following socket types utilizes a zero insertion force (ZIF) connector? A. It was working fine yesterday. C. D. Biometric password B. 775 C.actualtests. The technician can ping the users workstation and the printer. Port triggering C. The printer has a faulty NIC.co m 181 . 478 B. The technician can also print a test page from another workstation." . Case open switch D.com Ac A user reports that they are suddenly unable to print to a network printer.

D.actualtests. Unplug the PC and put on an anti-static wrist strap. "Pass Any Exam.CompTIA 220-701: Practice Exam A. C.com 182 Ac tua lTe sts . Inform the customer of how long it might take to resolve the problem. SODIMM D. Answer: D QUESTION NO: 591 A technician is asked to connect a Windows XP SP3 computer to the Internet. Update the network device drivers. Which of the following is a best practice? A. D. C. Disable all file shares. Which of the following is the FIRST thing the technician should do? A. Multi-core B. they do not want the updates to interfere while they are working. Set automatic updates to download only. PCI express C. Update the antivirus definitions. Which of the following should be selected to BEST meet the user's needs? A. B. Update the virus definitions and start a scan for viruses. Dual-core Answer: A. Assign a password complexity policy. however.www. B. C. Turn on Automatic Updates." . Turn off the firewall. Any Time.co m . Verify when the last time the computer was working correctly was. DDR2 E.E QUESTION NO: 590 When troubleshooting an issue with a customer. Answer: A QUESTION NO: 592 A user wants their computer to automatically receive updates from Microsoft. B.

Username/password B.CompTIA 220-701: Practice Exam D. WPA D. Check the print queue.com Ac tua A. FAT32 "Pass Any Exam. QUESTION NO: 594 Answer: B QUESTION NO: 595 A technician needs to configure Windows XP computers with the file system that will allow the addition of secure files to all users desktops. Which of the following file systems should the technician select? A. Fingerprint scanner C. D.actualtests. FAT16 B. Any Time." . C.co m 183 . Check the network connections. Which of the following is the FIRST thing a technician should check? sts . Check the domain print server. Set automatic updates to download and install. lTe Several users report their print jobs did not print to the local shared printer. MAC filtering Answer: B Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops. Check power on theusers laptops.www. Answer: A QUESTION NO: 593 Which of the following is an example of biometric security? A. NTFS D. HPFS C. B.

Task Manager B." . Check the boot order in the BIOS. Where should the technician make the necessary boot order changes? A.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 596 A user's computer does not boot. Jumper settings D.actualtests. How should the technician troubleshoot this issue? A. D. Check the disk for scratches. Firmware settings C. Answer: A After several months users report that their computer runs slower. The technician needs to change the computers settings to boot from a recovery CD.co m . B.com 184 Ac QUESTION NO: 598 tua lTe sts .www. Motherboard settings B. Backup Manager C. Task Scheduler Wizard D. Check the CMOS battery. BIOS settings Answer: D QUESTION NO: 597 While installing Windows XP. Check for incompatible hardware. a technician notices that the software hangs during the hardware detection phase. C. Any Time. The problem is related to large files being deleted. Which of the following utilities will allow a technician to trigger defrag to run when the user logs off? A. Application Manager Answer: C QUESTION NO: 599 "Pass Any Exam.

select Properties Answer: B QUESTION NO: 600 A technician installs a new printer to a local computer and needs to install the drivers. Any Time.actualtests. PC/XT "Pass Any Exam. Check the manufacturer's website. Which of the following is the BEST solution to locate the correct drivers? A. C. An asynchronous modem C. AT C. A cable modem D. Check the printers BIOS.com Ac A. Right-click My Network icon. select Properties C. Right-click Start menu. Add Hardware Wizard. Check the USB port. ATX B. Right-click System Tray.CompTIA 220-701: Practice Exam How can a technician determine the amount of memory in a computer running Windows XP? A." . Right-click My Computer icon. The installation CD is not available.www.co m 185 . A network interface card B. B. Answer: B QUESTION NO: 601 Answer: B QUESTION NO: 602 Which of the following power supply standards was developed to provide a better way to plug into the motherboard? A. select Properties D. A T-1 connection tua Which of the following adapter cards is used to access the Internet through a telephone line? lTe sts . select Properties B. D.

LDAP Answer: C QUESTION NO: 606 Which of the following transmission types allows for a NIC to send and receive data simultaneously? "Pass Any Exam. From the printer properties page D. RDP D. Any Time.CompTIA 220-701: Practice Exam D. From the administrative tools applet Answer: C Which of the following ports are commonly used for outgoing email? A." .actualtests.co QUESTION NO: 604 m . NNTP B. ACL Answer: A QUESTION NO: 603 When a job fails to print. TELNET C. Manually on the printer C. NTP B. where would a technician go in Windows to print out a test page? A. HTTP Answer: C QUESTION NO: 605 Which of the following protocols are commonly used for Windows Remote Desktop? A. PPTP C. From theprinters drivers B.www. SMTP D.com 186 Ac tua lTe sts .

Switch B. Switch B. Hub C. Port forwarding Answer: C QUESTION NO: 607 Which of the following network devices helps prevent data collision by not allowing data to be broadcast? A. Half duplex B. Switch Answer: D QUESTION NO: 608 Answer: C QUESTION NO: 609 Which of the following network devices interconnects workstations and broadcasts the data that is being transmitted? A. Modem C. Bridge D. Router D. Router D.actualtests.CompTIA 220-701: Practice Exam A. Modem lTe Which of the following network devices interconnects networks together? sts . Hub Answer: D "Pass Any Exam.co m 187 .www. Any Time. Port mirroring C." . Hub B.com Ac tua A. Full duplex D. Modem C.

com Ac Answer: D tua lTe sts . The interface Answer: A "Pass Any Exam. Local printers are situated in a common area shared by one department in the same office while network printers are always installed in enterprise environments where there are several offices in different buildings sharing the device. inkjet. C. while an inkjet printer sprays the image on the page. B. D. The writing element B. while an inkjet printer fuses the image to the page. B. Laser printers fuse the image to the page. and impact printer? A. while laser printers can be harmful to the environment. thermal. Any Time. D.co m 188 . A maximum of two computers can share a local printer verses unlimited users can share a network printer. while the inkjet printer can only use ink cartridges. The control panel C.CompTIA 220-701: Practice Exam QUESTION NO: 610 Which of the following is a difference between a local printer and a network printer? A. Laser printers use toner. Answer: C QUESTION NO: 611 Which of the following is the difference between a laser printer and an inkjet printer? A." .www. A local printer has a small footprint and cost less money than a network printer that has a large footprint. QUESTION NO: 612 Which of the following components is a distinguishing characteristic of a laser. The power supply D. Laser printers melt the image onto the page.actualtests. Ink jet printers are safe for the environment. C. Network printers can be connected directly to a network while a local printer is connected directly to ausers computer.

which of the following is the minimum default resolution setting that Windows XP supports? A. NLX D. The application used to create the document is incompatible with the printer.co m Compliance regulations regarding data sensitivity are primarily created to protect the: . Micro ATX Answer: A QUESTION NO: 616 In terms of screen resolution.actualtests. B.www. B. Any Time. C. ATX C. D. person who would be directly affected in the case of a breach. D. Printer configuration is incorrect. 800 x 600 "Pass Any Exam. but the printer does not print the job. BTX B. which of the following provides the MOST room for effective cooling? A. equipment from abuse and misuse.CompTIA 220-701: Practice Exam QUESTION NO: 613 A customer reports that while attempting to print a document it seems to queue up fine. A print job is waiting in the print queue. C. Which of the following may be the cause? A. Outdated or corrupt print driver. Answer: C QUESTION NO: 614 Answer: C QUESTION NO: 615 In regards to computer case form factors.com 189 Ac tua lTe sts A. 640 x 480 B." . company's intellectual property and proprietary information. . customer's personal files and professional data.

B. number of installed hard drives. the back up tape drive configuration.www. C." . 800 x 640 D. SODIMM D. SATA hard drive Answer: D QUESTION NO: 619 The RAID level on a computer system refers to: A. the number of partitions across multiple hard drives. SD flash drive C. hot swappable drive. network drive. DVD/RW drive B. and SVGA resolution is 800 x 600. Answer: C QUESTION NO: 618 Which of the following is a primary storage device? A. D. Any Time. Answer: A "Pass Any Exam. 1280 x 920 Answer: A Explanation: 640 x 480 is the standard resolution of VGA technology. D. QUESTION NO: 617 A CD drive is a type of: A. how data is distributed between multiple drives.com Ac tua lTe sts .actualtests.co m 190 . optical drive. CGA's resolution was 320 x 200 .CompTIA 220-701: Practice Exam C. B. EGA's was 640 x 350. C. solid state drive.

Answer: A QUESTION NO: 622 Answer: A QUESTION NO: 623 For a computer's core 2 processor to work properly.co m . tua On a desktop computer. equivalent to the original power supply wattage. auto sensing from 100 to 240 Volts. D. Two processors installed on the motherboard D. Thermal grease between the processor and the fan C. The addition of 3. B. D. Thermal grease between the fan and theheatsink B. DIMM chip B.actualtests. equal or lesser than the original power supply wattage. PS/2 port Answer: D QUESTION NO: 621 When purchasing an extra AC adapter for a notebook computer.com 191 Ac A. upgrading the power supply from a 200 watt power supply to a 400 watt ATX power supply results in which of the following? lTe sts .www. equal or greater than the original power supply wattage. B. Automatic integrated surge protection is provided through the upgrade. IDE drive C.3 volts of power to the computer. Thermal grease between the processor and theheatsink "Pass Any Exam. AGP slot D. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 620 Which of the following would be an example of an I/O interface? A. C. Automatic voltage detection between 110 and 220 voltage is provided. The computer can run faster because of the larger power source. C. it must have which of the following? A." . it is important for the output to be: A.

com Ac QUESTION NO: 626 tua lTe sts . B. The scanner must be installed between the PS2 mouse and the computer. C. Answer: A When installing a barcode scanner on a computer. B. C. D. The computer will overheat. The flatbed scanner must be removed. The barcode scanner should be set up in the computers BIOS." . which of the following should occur? A. Answer: A QUESTION NO: 627 Which of the following is the purpose of a docking station for a laptop? (Select TWO). Which of the following statements is MOST likely true? A. the computer must be equipped with which of the following? A. "Pass Any Exam. D. The computer will not pass POST. The memory speed will decrease. Any Time. A 64-bit capable processor Answer: D QUESTION NO: 625 The DDR2 memory on a computer has failed. Double the clock speed on a 32-bit processor B.actualtests. Hyper-V technology C. The scanner must be configured to read the code(s) desired. Hyper-threading technology D.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 624 To run a Microsoft Windows 64-bit OS. The OS will have to be reinstalled.co m 192 .www.

The power supply is not connected to the system board. B. sts .actualtests. CPU B. Impact B. Laser Answer: A QUESTION NO: 629 Answer: A. A PCI card is not correctly seated. Which of the following is the possible cause? (Select TWO). To allow LAN/WAN switching Answer: A. Hard drive "Pass Any Exam. To allow peripheral devices such as a monitor to remain attached B. tua lTe The customer reports after the computer was upgraded the screen is blank and the computer beeps several times then stops responding. To provide additional software security to the laptop D. C.ini file.www." .D QUESTION NO: 628 Which of the following printer types is BEST suited to a multipart form? A.co m . The CRT display has failed. Windows has a corrupt boot. A. D. A memory chip is defective. To allow additional power to be available to the laptop when docked C.B QUESTION NO: 630 The user states the desktop computer is very noisy. Duplex C. Cooling fan C. To provide additional USB ports for the laptop E. Inkjet D. E.CompTIA 220-701: Practice Exam A.com 193 Ac A. Any Time. Which of the following could be contributing to the noise? (Select TWO).

C. C. Document the work done at the firm. and personally contact the owner to update on the status of the repairs. leave a copy for the company owner. but the owner of the company left specific instructions that they wanted to be notified post-repair of the status of the systems. and due to space constraints. Which of the following technologies is capable of this functionality? A. B. The repairs go as planned. Motherboard E. ask one of the assistants at the company to contact the owner. D. Boot in Safe Mode. Boot to Last known Good Configuration.actualtests. QUESTION NO: 632 A.C QUESTION NO: 631 Which of the following boot methods results in the MINIMUM device drivers being loaded? A.co m Answer: B . Memory chip Answer: B. Any Time. Document the work done at the firm. relaying details of the repair to save the technician time." .www.CompTIA 220-701: Practice Exam D. B.com 194 Ac tua lTe An onsite technician is assigned to a small business for some emergency repair work. Boot from LAN. Which of the following would be the BEST course of action for the technician to take? sts . D. Boot from Emergency Boot Disk. the owner would probably not want to be bothered during the work day. Document the work done at the firm and leave the company owner a voicemail. DVI-D "Pass Any Exam. Call and/or email the owner the status of the repair and answer any remaining questions they might have. asks to have a single-connection that will carry video and audio to and from the PC. Answer: D QUESTION NO: 633 A customer would like to build a Media Center PC for their home theater.

DVI-I C. C.www. PC card 8. "Pass Any Exam. Keep thenorthbridge chip within acceptable temperature ranges.com Ac A. C. Keep the power supply within acceptable temperature ranges. in marked matching slots. Memory has to be installed in matching pairs.2 tua Which of the following is the FASTEST external expansion card standard that a customer could find for a laptop? lTe QUESTION NO: 635 sts Answer: B . Keep the processor within acceptable temperature ranges. Answer: B QUESTION NO: 636 In order to effectively use dual-channel functionality in modern DDR/DDR2/DDR3 memory. Mini-PCI card B.actualtests." . PC card 7. Express card C.co m 195 . D. using chips equal to or larger than 1GB in size. Memory has to be installed in same speed and size modules. The motherboard jumpers need to be properly configured. Any Time.1 D. Keep the hard drive within acceptable temperature ranges.CompTIA 220-701: Practice Exam B. HDMI Answer: D Explanation: The HDMI (High-Definition Multimedia Interface) is a compact audio/video interface that allows the transmission of uncompressed digital data QUESTION NO: 634 Which of the following is the purpose of a heatsink in a PC's CPU? A. B. VGA D. B. which of the following is true? A.

56K dial-up sts Which of the following broadband connections provides the LEAST amount of latency? ." . Coaxial C.www.com Ac tua lTe A. C. Run a high powered magnet over the drive several times. Use Windows built-in Disk Management utility and format the disk. QUESTION NO: 638 Answer: B QUESTION NO: 639 A small business is looking to run new cabling for their upgraded network. Satellite D. Due to limited ability to conceal cabling within walls. the company is being forced to run the lines along power wiring and overhead lighting. B. Answer: A QUESTION NO: 637 Which of the following methods would be the BEST way to effectively destroy highly sensitive data from a hard disk? A. Any Time. using at least five passes. Fiber D. Memory has to be installed in marked matching slots. WiMAX B. UTP B. Use a multi-pass third party formatting utility. D.co m Answer: A 196 . Which of the following would be the MOST cost effective cable to choose? A. Fractional T1 C.actualtests. Reformat the hard drive.CompTIA 220-701: Practice Exam D. STP Answer: D "Pass Any Exam.

com 197 Ac A wireless network broadcasted from a SOHO WIFI single band router can have a maximum of how many SSIDs associated with it? tua lTe sts . Windows 2000 Pro C. Any Time. Which of the following operating systems currently include this functionality? (Select TWO).co m . Security Center B. Windows XP Professional E. Device Manager C." . WindowsVista Business D. One B.C QUESTION NO: 642 A. WindowsVista Ultimate B.www. Windows Defender D.CompTIA 220-701: Practice Exam QUESTION NO: 640 Which of the following utilities would be the BEST place to check for installation problems? A. Event Viewer Answer: D QUESTION NO: 641 A SOHO user wants to utilize computers with volume shadow copy to be able to recover accidentally deleted documents. Five Answer: A QUESTION NO: 643 A laser printer uses which of the following consumables? A. Windows Vista Home Premium Answer: A. Fuser "Pass Any Exam. A. Four D.actualtests. Two C.

edit C. ping t 172.1.5 D.CompTIA 220-701: Practice Exam B.www. Full duplex C.10.16. "Pass Any Exam. Any Time. Ribbon C. Half duplex Answer: D QUESTION NO: 645 Which of the following commands will return the hostname of a specific device? A. 10Mb D.18. ping f 189.122. regedit D.11 B.0.5 C. dir Answer: C Explanation: The two commands that you can use to edit the system registry in a Windows 2000 (or Windows XP/Vista) computer are regedit or regedt32 (no i ) .7 Answer: C QUESTION NO: 646 Which of the following commands is used to open an editor to adjust the Windows database? A. can run at which of the following modes? A. by design. 100Mb B. ping a 192." . ping v 10.68. Toner D.co m .168.actualtests. msconfig B.com 198 Ac tua lTe sts . Liquid ink Answer: C QUESTION NO: 644 Network hubs.

ini file.CompTIA 220-701: Practice Exam QUESTION NO: 647 A Windows XP computer does not load all of the services required when it is booted normally.com 199 Ac A technician is adding RAM to a PC. MSIEXEC .co Which of the following utilities is used to perform a baseline on a hard drive? m . C. Answer: A QUESTION NO: 650 A printer that was printing fine previously is not printing. The monitor is not plugged into the video card.actualtests. MSCONFIG was used to execute the system.www. Which of the following is the MOST likely cause of the issue? A. MSTSC D. The BIOS revision is the latest version. no errors are reported and the data cable is connected. Upon power on. C. The RAM has been inserted backwards in their slots. MSCONFIG was used to execute the win. B. MSCONFIG was used to disable the computer services. The PC BIOS does not support the new RAM size. Which of the following choices is MOST likely the cause? tua lTe sts A. PERFMON B." . Answer: B QUESTION NO: 648 Answer: A QUESTION NO: 649 A. the operating system will only recognize 1GB of RAM. The physical printer online light is lit. Which of the following is the MOST likely "Pass Any Exam. Any Time. MSCONFIG C. D. D. Four 128MB DDR DIMM modules are removed and four 512MB DDR DIMM modules are inserted.ini file. MSCONFIG was used to enable the computer services. B.

The Use Printer Offline option is not checked. localhost 128." . System Properties Answer: D QUESTION NO: 652 Which of the following commands can be used to verify TCP/IP functionality? A. Performance Logs and alerts C. Any Time. The Print Processor has been changed in Printer Properties. Control Panel B. Computer Management B.0. Answer: B QUESTION NO: 651 Which of the following GUI interfaces displays total RAM installed in a Windows XP computer? A.com Ac tua lTe sts .CompTIA 220-701: Practice Exam cause of this problem? A.1.0.1. Component Services Answer: A "Pass Any Exam.0.actualtests. System Information D. ipconfig 127.1 C.1 Answer: D QUESTION NO: 653 In which of the following is the Event Viewer located? A. D. Device Manager D.1 D.0 B.0.0. ping 127.co m 200 . ping 128. B. My Computer C. The Printing Preferences has been changed in Printer Properties.www. The Use Printer Offline option is checked.0. C.

www. System Tray "Pass Any Exam. Computer Management B. Computer Management B.co m 201 . Device Manager Answer: B QUESTION NO: 657 Where would a technician place a shortcut in order for an application to run during logon? A. Performance Logs and Alerts D. My Computer B.CompTIA 220-701: Practice Exam QUESTION NO: 654 In which of the following is the Services Snap-in located? A. Any Time. Performance Logs and Alerts B. Component Services Answer: A QUESTION NO: 656 In which of the following is the Disk Defragmenter utility located? A." . Computer Management C.com Ac tua lTe sts . Startup Menu C. Component Services D. Performance Logs and Alerts D. Control Panel D.actualtests. Device Manager C. Component Services Answer: A QUESTION NO: 655 In which of the following locations is the Disk Management utility located in? A. Device Manager C.

Task Manager D.actualtests.www. Power Options "Pass Any Exam.co Which of the following utilities is started in Windows XP when msconfig is entered in the run line? m 202 . System Information . System Properties B. Any Time. dxdiag C. cmd B. System Configuration B. msinfo32 D. msconfig Answer: B QUESTION NO: 661 Which of the following tools is located in the Control Panels Administrative Tools utility? A.com Ac tua lTe sts A. Task Manager D. System Configuration Answer: B QUESTION NO: 659 Answer: A QUESTION NO: 660 Which of the following commands opens a utility that will display component driver versions? A." . System Properties C.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 658 Which of the following utilities is started when msinfo32 is entered in the run line? A. System Information C.

Any Time.100.actualtests.com Ac tua lTe sts .1 Answer: D QUESTION NO: 665 "Pass Any Exam.100 C. Performance C. Simple File Sharing Answer: B QUESTION NO: 662 Which of the following tools can be found in the Administrative Tool Utility? A.1 D. Hardware Wizard D.168. 122.CompTIA 220-701: Practice Exam B. Hardware Wizard D.co m 203 .10. Power Options B.1 B.www. 192. Computer Management Answer: D QUESTION NO: 664 Which of the following is a class C IP address? A.1. Power Options Answer: B QUESTION NO: 663 Which of the following tools is located in the Administrative Tools Utility? A. 172.168. Simple File Sharing C. Simple File Sharing B. 4. Hardware Wizard D. Event Viewer C.1.168.1." .

10 C." . 28 Answer: A QUESTION NO: 666 How many characters are used in a 128-bit WEP encryption key? A. 8 B. 64 Answer: C "Pass Any Exam. 12 C. 26 D. 63 D. 26 D.CompTIA 220-701: Practice Exam How many characters are used in a 64-bit WEP encryption key? A.actualtests. 10 B. 26 D. Any Time. 10 B. 16 C. 28 Answer: A QUESTION NO: 668 Which of the following is the MAXIMUM amount of characters used for a WPA2 encryption key? A. 8 B. 28 Answer: C QUESTION NO: 667 Which of the following is the MINIMUM amount of characters allowed for WPA encryption key? A.com Ac tua lTe sts .www.co m 204 . 12 C.

Which of the following components is the MOST likely at fault? A. Connects multiple users to one computer." . D. and there are no error codes or beeps. 802. and that it gets unusually hot.com 205 Ac A.www.11n C. keyboard. Modem D. Fan B.11a Answer: B QUESTION NO: 670 Which of the following BEST describes what a KVM switch does? A. C.co m . Router B. Allows multiple users to have access to a central gateway. and mouse. 802.11g B. Answer: C QUESTION NO: 671 Answer: C QUESTION NO: 672 A user reports that their laptop computer shuts off about twenty minutes after turning it on. 802. 802. CPU "Pass Any Exam. Connects multiple computers to one monitor. CSU tua Which of the following devices converts digital to analog signals for communication between two different networks? lTe sts .11b D. Any Time. B.actualtests. Allows multiple computers to communicate with each other in a network. DSU C.CompTIA 220-701: Practice Exam QUESTION NO: 669 Which of the following wireless protocols provides the MOST bandwidth for streaming video data? A. The battery is full and the laptop is plugged in.

" . Any Time. Spam D.co m 206 . Cable ties B. Unsolicited mail that is sent electronically C. Surge protector Answer: B QUESTION NO: 674 Which of the following BEST describes SPAM? Answer: B QUESTION NO: 675 Which of the following BEST describes a type of file that appears harmless but is there to cause malicious intent? A.actualtests. MSDS D. RAM Answer: A QUESTION NO: 673 Which of the following safety tools prevents static electricity damage to internal computer components? A.com Ac tua A. Produces unsolicited advertisements via pop-up messages lTe sts . Trojan C. Worm B. Collects user and program information usually for malicious purposes D. Code that waits for a specific response before activating B.CompTIA 220-701: Practice Exam C.www. ESD strap C. Logic bomb Answer: B "Pass Any Exam. Battery D.

Virus B.www. Unplug from the USB port. WindowsVista Premium D. Disable in the BIOS. C. which of the following operating systems can they upgrade to and still keep the tablet PC functionality? A.CompTIA 220-701: Practice Exam QUESTION NO: 676 Which of the following malware is MOST likely to result in identity theft? A. LAN D. VLAN Answer: C QUESTION NO: 678 If a client has a Windows XP tablet PC. Worm C.com 207 Ac tua lTe sts . Any Time. B. "Pass Any Exam. Windows Vista Home B.actualtests.co m . Adware D." . WindowsVista Business C. WindowsVista Ultimate Answer: D QUESTION NO: 679 How should a technician properly remove a USB hard drive while a computer is running? A. VPN C. WAN B. Safely Remove Hardware Function. Spyware Answer: D QUESTION NO: 677 Which of the following BEST describes a network of computers inside a house that communicate with each other but not with computers outside of the house? A.

A record of the administrative passwords C. Answer: B QUESTION NO: 680 Which of the following steps will find an IP address? A.CompTIA 220-701: Practice Exam D. An emergency repair disk (ERD) Answer: D QUESTION NO: 683 "Pass Any Exam.com Ac tua lTe A.co QUESTION NO: 681 m 208 . Start> Run> typecmd> goto Answer: B Answer: D QUESTION NO: 682 It is a best practice to create which of the following after a Windows 2000 Pro OS install? A. Restart the OS. Start> Run>typecmd> dir D. Establish a theory of probable causes of the incompatible driver D.actualtests." . Document findings. An established recovery point B. actions and outcomes sts A user has replaced an incompatible driver with one that is compatible. Which of the following is the FINAL step that should be performed? . Any Time. A complete restore of the hard drive D. Start> Run>typecmd > nslookup B. Start> Run> typecmd > ipconfig C. Escalate the problem to the next higher tier support shop C.www. Cycle the power to ensure that thent driver works B.

255. It needs to write current work to memory and enter a low power state after fifteen minutes of no activity.255. Check to see if the NIC is functioning. Suggest they move computer around. 127. they are not receiving any WiFi signals." .CompTIA 220-701: Practice Exam A customer wants to use their laptop at a local hotspot that they have successfully used before. Check thatWiFi is enabled.1.168.254.0. Which of the following should the technician do? A. however.co m 209 . B. Any Time.com Ac tua A technician wants to configure a Windows XP Pro laptop.1 D. WiFi Card "Pass Any Exam. Ask if they have a modem. 169. C.1 C. Suspend Answer: A QUESTION NO: 686 Which of the following laptop components allows connectivity with nearby devices using a PAN? A. The laptop also needs to be able to resume quickly from this mode.www. Which of the following power saving modes should a technician choose? lTe QUESTION NO: 685 sts .0. Hibernate D. D.actualtests. Stand by B.255 Answer: D A. Shut down C.10. 255. Answer: C QUESTION NO: 684 Which of the following is a broadcast address? A. NIC B.127 B. 192.

Email the business owner and offer discounted services for the next system upgrades. inquiring how the systems are running and offering any additional assistance. B. Question the customer to determine if they are using the embedded keyboard for the first time.co m Answer: B . Right click on the print job and select restart. but is now attempting to use the laptop's embedded keyboard. Contact the customer with a follow-up call. "Pass Any Exam. Email an assistant at the business to see if they are satisfied with the services rendered. C. Bluetooth D. The technician has not heard back from the client. D. QUESTION NO: 688 Answer: C QUESTION NO: 689 A company customer calls in because the keyboard on their newly issued laptop is not working right. Question the customer to find if they used suspend instead of shutting down the computer when they left the office. Any Time." .www. Right click on the print job and select resume. Broadband card Answer: C QUESTION NO: 687 How can a user continue a paused print job when using Windows XP? A. C.CompTIA 220-701: Practice Exam C. Right click on the print job and select properties. lTe sts A week ago a technician completed several upgrades for a business. inquiring when the next system upgrades can be started and offer discounts. Have the customerrestart the computer to reset the keyboard for the customers profile. Contact the customer with a follow-up call. B. Right click on the print job and select cancel.actualtests. C. Which of the following is the NEXT action to take? A.com 210 Ac tua A. The customer had the laptop working properly all day in a docking station setting. Which of the following would be the BEST course of action to take? . B. D.

com Ac tua lTe A. Where would be the proper place to configure this? A.co QUESTION NO: 691 m 211 .www. Modem C.CompTIA 220-701: Practice Exam D. PXE Boot Rom B. Switch B. Check the keyboard drivers in Device Manager and reload if out of date. Hard Disk MBR Answer: C QUESTION NO: 693 "Pass Any Exam.actualtests. /b D. /t sts Which of the following settings would a technician have to set in order to have a barcode reader perform a horizontal tab? . /v C." . Any Time. BOOT. Answer: C QUESTION NO: 690 Which of the following would be the BEST device to replace a hub? A. Bridge D. Router Answer: A Answer: D QUESTION NO: 692 A technician is trying to change the boot order on a laptop in order to install Windows Vista from a DVD. BIOS D.INI file C. /r B.

RAID 10 "Pass Any Exam. Any Time.CompTIA 220-701: Practice Exam A user reports a constant whining noise coming from their computer while it is on. RAID 1 B. CPU Fan C. RAID 10 tua Which of the following RAID arrays does only striped volumes? lTe sts . RAID 5 D. Which of the following RAID arrays is the technician using? A. RAID 5 D. RAID 1 C. Processor B.www. RAID 5 C. RAID 0 B. RAID 1 C." . RAID 10 Answer: A QUESTION NO: 695 Answer: A QUESTION NO: 696 Which of the following RAID arrays does stripping with parity? A. RAID 0 B. RAID 6 D.co m 212 .com Ac A. Hard Drive Answer: B QUESTION NO: 694 A technician has setup two disks in a RAID array of equal size. Which of the following is MOST likely failing? A. Optical Drive D.actualtests.

BNC Answer: A Explanation: With twisted pair cable you can use RJ-45 connector." .www. RJ-45 B. especially Ethernets "Pass Any Exam. Any Time. Fiber B. The UTP ( unshilded twisted pair) cable often is installed using a Registered Jack 45 (RJ-45) connector. Coaxial D. STP D. ST D. CAT6 C. UTP Answer: B QUESTION NO: 698 Answer: C QUESTION NO: 699 Which of the following connectors is commonly used on CAT6 cable? A. UTP . Fiber C.actualtests.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 697 Which of the following cable types sends and receives data by the use of light? A. RG-6 C.co Which of the following cable types contains a foil shield inside the jacket? m 213 .com Ac tua lTe sts A. STP B. The RJ-45 is an eight-wire connector used commonly to connect computers onto a local-area network (LAN).

11n C. 802. Fiber B. 802.co m 214 . RG-6 Answer: A QUESTION NO: 701 Which of the following cable types have a single copper wire used for sending and receiving data? A.actualtests. Cable Answer: B QUESTION NO: 703 Which of the following wireless types uses 5GHz frequency and can transmit data up to 54Mb? A.11g D. Fiber D. Bluetooth "Pass Any Exam. UTP C.CompTIA 220-701: Practice Exam QUESTION NO: 700 Which of the following connectors is commonly used on CAT3 cable? A. Coaxial B. BNC C. RJ-11 B.www." . STP Answer: A QUESTION NO: 702 Which of the following Internet access types has the GREATEST amount of latency? A. DSL D. 802. ST D. Satellite C.com Ac tua lTe sts . Any Time.11a B.

co Which of the following computer infections allows several computers to launch attacks against a network? m 215 . Spam C. Botnet B. Spam D. Satellite Answer: C QUESTION NO: 705 Answer: B QUESTION NO: 706 Which of the following malware types captures personal information? A.com Ac tua lTe A. Cable C.actualtests.www. Spyware B. Fiber D. DSL B." . Adware D. Spyware Answer: D QUESTION NO: 707 Which of the following malware types displays pop-up advertisements on a PC wanting a user to purchase something? "Pass Any Exam. Botnet C.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 704 Which of the following transmission mediums has the GREATEST speed? A. Adware sts . Any Time.

CompTIA 220-701: Practice Exam A. Floppy C. Any Time. Network Answer: A "Pass Any Exam." .co m 216 . Worm D. Botnet Answer: C Which of the following devices would BEST protect the clients equipment from power outages? A. Spyware C. Adware C. Uninterruptible power supply C. Power strip B.actualtests. Adware Answer: D QUESTION NO: 708 Which of the following malware types sends out email from a clients address book? A. without actually installing it on the workstation? A. CD B. Surge protector D. Spam B. Spyware B. Botnet D.com Ac tua lTe sts QUESTION NO: 709 . Grounded outlet Answer: B QUESTION NO: 710 Which of the following boot devices can a Live version of the OS be installed and tested on.www. Internal hard drive D.

B. 800Mbps. FTP B. SCSI hard drive Answer: C QUESTION NO: 713 Which of the following motherboards would be installed in a small form factor case? A. 400Mbps. "Pass Any Exam.com Ac tua lTe sts . D. Any Time. C. ATX B. AT D. USB thumb drive D. SMTP D. 480Mbps." . 12Mbps.actualtests. IDE hard drive B.CompTIA 220-701: Practice Exam QUESTION NO: 711 Which of the following protocols uses port 110 by default? A. DVD. HTTPS C.co m 217 . Micro ATX C. NLX Answer: B QUESTION NO: 714 IEEE1394b is capable of transfer rates of up to: A.ROM drive C.www. POP Answer: D QUESTION NO: 712 Which of the following is a type of solid state drive? A.

10 or fewer B. 6/12 Volts DC or 12/24 Volts DC D.www. In addition. Which of the following could be the problem? "Pass Any Exam. 25 or fewer Answer: A QUESTION NO: 718 A customer with a SOHO network reports one computer on the network does not have Internet access.com 218 Ac tua lTe sts . 110/120 Volts DC or 220/240 Volts DC Answer: A QUESTION NO: 716 Which of the following is an advantage of using Plenum CAT5 cable when installing a network? A. Lower latency C. the customer reports the NIC link lights for that computer are not on. Can be used with VoIP Answer: A QUESTION NO: 717 A Windows XP workgroup computer can have up to how many concurrent connections? A. Increases length of cable D." . Any Time. 20 or fewer D. Fire resistant B. AC or DC Voltage C.actualtests. 15 or fewer C. 110/120 Volts AC or 220/240 Volts AC B.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 715 The voltage selector on the back of some power supplies allows a technician to select between which of the following? A.co m .

C. Which of the following boot options will accomplish this? A.com Ac tua lTe sts Explanation: To troubleshoot this problem. NTOSKRNL "Pass Any Exam. C.www. the technician notices a yellow exclamation mark in Device Manager.actualtests.CompTIA 220-701: Practice Exam A. D. you should update the device driver.co m 219 . Debug Mode Answer: C QUESTION NO: 721 After a computer starts it displays an error message NTLDR is missing. Join the computer to the workgroup. Answer: D QUESTION NO: 720 A technician needs to boot a computer with only the basic devices and drivers. Remove and replace the network card. Updating the device driver may help when an installed device isn't working properly. B." . Any Time. Where can the technician locate the NTLDR files? A. Boot Mode B. Enable Boot Logging C. Which of the following is the NEXT step? A. Switch is not working. Re-install the OS. Firewall is not working. D. Network server is not working. Update the device driver. Answer: D QUESTION NO: 719 After installing a network card. . Safe Mode D. B. Internet site is down.

Upgrade the video card.COM Answer: B QUESTION NO: 722 When a computer is turned on.com Ac tua A. Connect the laptop to a monitor. D.SYS D. OS installation disk C. Change power outlets. which of the following is the FIRST process that runs? A. Replace the LCD. lTe A technician is troubleshooting a laptop. Upgrade the memory. Which of the following is the NEXT step to troubleshoot the issue? sts . but there is no video.www. NTLDR C. D. CONFIG. Replace the power button. IO.INI D. POST Answer: D QUESTION NO: 723 Answer: B QUESTION NO: 724 A customer reports that a laptop does not start when the power button is pressed. B.CompTIA 220-701: Practice Exam B. Which of the following is the BEST solution? A.SYS B. BOOT. When the laptop is plugged into an outlet it starts. Replace the battery." . B.actualtests. After pushing the power button on the laptop the technician can hear the hard drive is spinning and the operating system start.co m 220 . Remove the battery. C. NTDETECT. C. Answer: A "Pass Any Exam. Any Time.

Check to see if a disk is present in the drive.www. B. "Pass Any Exam.ROM/DVD player into a laptop. Which of the following could be the issue? A. D. Which of the following should the technician do NEXT? m .co A technician installs a new CD. D. Any Time. The battery Answer: B QUESTION NO: 726 Answer: D QUESTION NO: 727 A customer reports that a laptop starts running for a few minutes before freezing or shutting down." . The RAM is not seated properly. Check the USB settings for the drive. The power-management console C.actualtests. The technician powers on the laptop and the drive is not detected. Check the manufacturer's recommended settings.com 221 Ac tua lTe A. sts . B. C. The OS is not installed. Additional memory needs to be installed. The system is overheating. The AC/DC adaptor D. Which of the following is the MOST likely issue? A. Check if the drive is properly plugged in. The MBR B.CompTIA 220-701: Practice Exam QUESTION NO: 725 A client reports that their laptop will not power off when the power button is pushed. C. Answer: B QUESTION NO: 728 Which of the following are examples of common techniques used in social engineering? (Select TWO).

printing on both sides of paper one at a time." . D. to perform a technical risk assessment of employees within the company.com Ac tua lTe sts . Requesting public information B. Answer: D "Pass Any Exam. B.actualtests. CMOS ROM C.co m 222 . communications in both directions one at a time. Insulting the subject to motivate a response C. System RAM B. Assuming a position of authority D.E QUESTION NO: 729 Social engineering is used to: A. Any Time. C. Answer: A QUESTION NO: 730 Where is the power on password stored? A. D.CompTIA 220-701: Practice Exam A. acquire unauthorized information to achieve a goal. Flattery Answer: C. Hard Drive D. communications in both directions simultaneously. engage in harmless communication. System ROM Answer: B QUESTION NO: 731 Full duplex supports transmission of: A. printing on both sides of paper simultaneously. B. to test sociological boundaries with in the company. C.www. Asking passive aggressive questions E.

Port 21 B. C. B. tua lTe sts . A tool that tells a user of the workstation that they have exceeded their memory quota. Port 110 "Pass Any Exam. Any Time. Port 23 C. by default? A. D. D. It retrieves email from the mail server. Port 110 Answer: B QUESTION NO: 734 Which of the following is the POP3 port used for? Answer: D QUESTION NO: 735 Which of the following ports is used by POP3.com Ac A. A tool that allows a user to connect to other computers. Port 21 B. It pings a workstation from a remote server. C. Port 25 D. It blocks popup ads. by default? A. It holds a log of the last three passwords used.CompTIA 220-701: Practice Exam QUESTION NO: 732 Which of the following is the definition of telnet? A. Port 25 D." . B. Answer: A QUESTION NO: 733 Which of the following ports is used for telnet. A tool that allows a user to use the workstation as a telephone through the network. Port 23 C. A tool that allows a workstation to tell the network that the workstation is present.www.co m 223 .actualtests.

System RAM Answer: B.com Ac QUESTION NO: 738 tua Answer: A lTe A. overheating. electric shock felt on computer case. Power supply D. A." . sts . A recognized method of disposing hard drives that contain sensitive data. Wireless router B.actualtests. Which of the following is the cause? A. B.www. Printer E. Network D. Excessive movement between system memory and virtual memory. RAM module is faulty C.C QUESTION NO: 739 "Pass Any Exam. C. A method of recovering lost data from a hard disk. UPS not working properly Answer: C QUESTION NO: 737 Drive thrashing is described as which of the following? Which of the following can be used as a boot device upon startup? (Select TWO). The user described the problems as: occasional rebooting. Processor is going bad B.co m 224 . Any damage to a hard drive caused by an intention or unintentional jolt or movement.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 736 A workstation has been experiencing intermittent system problems. and the hard drive stops working. USB C. Any Time. D.

Function keys (e. Which of the following utilities could be used to check if there is a remote device on the network? A.g. Start>Programs>Accessories>Communications> Command Prompt D. nslookup D. F12) B. Start> Programs> Accessories> Command Prompt "Pass Any Exam. ipconfig C. netstat B." . Help the user with every issue that they call about and put all other work orders on hold. Any Time. D. Ask another technician to take over support for this user. ping Answer: D QUESTION NO: 742 Which of the following is a way to get to a command prompt in a Windows XP machine? (Select TWO). Windows Key + B Answer: A QUESTION NO: 740 A user is calling excessively with computer issues. A.www. Ask the user to call another technician for more in-depth assistance. Start> Run>cmd B. Shift + B C. Explain to the user they need to fill out a work order for the computer issues. Ctrl + Alt + B D.com Ac tua lTe QUESTION NO: 741 sts Answer: B .CompTIA 220-701: Practice Exam Which of the following allows a technician to boot from a special device upon startup? A. B. C. F9. Start> Run> Accessories> Command Prompt C.co m 225 . Which of the following should the technician do? A.actualtests.

PS/2 B. NIC C.com Ac tua lTe sts . Riser card D. Confirm the printer name where the user is trying to print.co m 226 . Restart the print spooler service. B. every time the user sends a print job to the printer.actualtests. Answer: A QUESTION NO: 744 Which of the following components is used to connect expansion boards to the motherboard? A. The cleaning label B." . Any Time. The manufacturer's documentation C.CompTIA 220-701: Practice Exam E. A past technician's documentation D. Start> Control Panel> Run>cmd Answer: A. Which of the following places should the technician look to find the proper handling procedures? A. it does not print. MSDS Answer: D "Pass Any Exam. Replace the paper in the printer. and all other users are able to print to the printer.D QUESTION NO: 743 A user is trying to print to a network printer.www. Chipset Answer: C QUESTION NO: 745 A technician is about to use a cleaning solvent. Which of the following is the FIRST step that the technician should do? A. C. however. Reboot the workstation and have the user log in again. There are multiple printers in the office. D.

C. "Pass Any Exam. which of the following is the MINIMUM number of failed login attempts before a user is locked out? . C. One B. LAN B. Seven D. domain. D. D. prevent outside interference. provide protection from heat. Any Time." .www. B.co m When applying the security settings to a network. Put the toner into a sealed bag and then throw into the garbage. C.actualtests.com 227 Ac tua QUESTION NO: 748 lTe Answer: B sts A. which of the following is the BEST way to dispose of the old cartridge? A. WAN. Nine . B. assist with data transmission. Store in an air-tight container. Answer: D QUESTION NO: 747 The foil shielding on a STP cable is there to: A. Three C. Return to the manufacturer for recycling. prevent damage from weather. Answer: D QUESTION NO: 749 A network that has no server controlling the computers is known as a: A. Dispose in an incinerator.CompTIA 220-701: Practice Exam QUESTION NO: 746 After changing the toner cartridge on a printer.

Making sure the power supply will fit into the casing.Rom is not reading a disc. Make sure the network cable is seated properly in the users computer. What should be the BEST first step to resolve this issue? A. Make sure that the disc is a CD and not a DVD. C. Replacing it with a power supply made specifically for that unit. Answer: D QUESTION NO: 750 A user reports that their CD. Check to see if the network cables were terminated properly. workgroup. one power supply is as good as another. D. D. QUESTION NO: 751 Answer: B QUESTION NO: 752 A user calls with a concern about network performance. C.actualtests. B. C. Check to see if the BIOS register the drive.www. which of the following would be the FIRST step to evaluate this issue? A. Making sure that replacing the power supply is not cost prohibitive. B. Answer: C QUESTION NO: 753 "Pass Any Exam. Ensure that the CD drive is installed.co m Answer: B 228 .Rom is compatible hardware. sts When a component has a proprietary power supply what is the main limitation? . Any Time. B. Make sure that the network cable is not touching any other cables. Ensure that shielded cable was used for the network. Check to see if theCD. D. There are no limitations." .CompTIA 220-701: Practice Exam D.com Ac tua lTe A.

C. B. powering up? B. Any Time. An established recovery point.CompTIA 220-701: Practice Exam Certificate based security for a network would involve the use of: A. Did the computer and monitor work before? C. A complete back up of the hard drive. smart cards. What would be the questions to ask this customer? (Select THREE). An emergency recovery disk (ERD). Is another piece ofequipment." . The customer has tried the power buttons on the computer and monitor multiple times and still the computer and monitor will not turn on.actualtests. Is it a LCD or CRT monitor? E. Was the electric bill paid? D. Answer: B QUESTION NO: 754 Which of the following is a best practice to create during an OS installation? A. Other equipment plugged into the same power strip/surge protector also will not turn on.co m .B QUESTION NO: 756 A remote Customer calls with a dead computer. D.com 229 Ac tua A remote customer calls and says their computer and monitor will not turn on. that is plugged into the same power strip/surge protector. A record of the ADMIN passwords. complex user names. Which of the following would be the BEST questions to ask the customer? (Select TWO). B. "Pass Any Exam. retinal scans.www. The customer says the tower computer will not turn on and the monitor will not turn on either. lTe sts . background checks for users. Answer: C QUESTION NO: 755 A. D. What is the manufacturer of the power strip/surge protector? Answer: A. C.

Has any electrical work been done recently? G. Perform backup of all data QUESTION NO: 758 Answer: B QUESTION NO: 759 Which of the following power management settings will allow any key press or mouse movement to bring a computer back to a usable state by default? A. proceed with solution.www.actualtests. Nothing should be affected C. Create restore point D.co m . What is the manufacturer of the power strip/surge protector? E.CompTIA 220-701: Practice Exam A.com 230 Ac A. Nothing." . Make a list of all programs that will need to be reinstalled in event of a system failure B. Can you or someone else check the circuit breaker for that receptacle? D.F QUESTION NO: 757 Which of the following should be recommended prior to any solution that you will implement? A. Is another piece of equipment plugged into the same power receptacle and is it working? C. Always on B. Wake on LAN tua Which of the following power management settings will require the power button to be pressed to bring a computer back to a usable state by default? lTe sts Answer: D . Standby D. Always on C. Standby B. Wake on LAN "Pass Any Exam. How big is your electric bill? B.C. What is the manufacturer of the other equipment plugged into the power strip/surge protector? F. What kind of equipment is plugged into the power strip/surge protector? Answer: B. Any Time. Hibernate C.

Throw it in the trash. Put on an ESD strap and inspect the internal components B. It is getting to the point that is becoming a distraction. Hibernate Answer: A QUESTION NO: 760 While working on a computer at a customers home. relax and try to be as calm as possible while working through the distraction C. the customer continually asks questions about every step being performed. Explain the pros and cons of each system lTe A customer has asked if Windows XP is better than Windows Vista. Any Time. Check that the tube and capacitors are intact D. Explain that what is being done is extremely complicated and requires concentration. Say nothing.co Answer: B m 231 . Dispose through proper channels or send it to be repaired C. Give them a list of blog sites and documentation that discuss the twoOSs D. end the conversation C. Which of the following is the BEST solution? A. Ask to be excused to use the phone to take a small break outside to get some air B.actualtests. What is the BEST response to this question? sts QUESTION NO: 761 . Continue answering thequestions.www." . CRTs are being replaced by LCDs Answer: B "Pass Any Exam.CompTIA 220-701: Practice Exam D. Send them off on a small task to get a moment to concentrate and finish the job Answer: D QUESTION NO: 762 A CRT has stopped working.com Ac tua A. D. Which of the following should the technician do? A. Tell the customer that both are excellent choices B.

Raise the priority of the users jobs to the highest level. 60 to 90 days C.com 232 Ac A. D. Replace all CMOS batteries in the office B. 30 to 60 days Answer: A QUESTION NO: 764 On average how long should your password be at minimum? A. C. Install a generator in the office C. Between 6 and 8 characters C. Install a UPS in the office "Pass Any Exam. Annually D. Have the user work after hours to finish their print jobs. Between 4 and 6 characters Answer: B QUESTION NO: 765 Answer: A QUESTION NO: 766 Which of the following can be done to ensure that the workstations are not damaged and do not lose power during momentary power spikes or blackouts? A. Between 10 and 12 characters B. Which of the following is the BEST option to alleviate this issue? lTe sts . Between 8 and 10 characters D.co m .www. Give the user a dedicated printer. tua A users high priority print jobs are constantly being held up by larger jobs of lesser importance. Give the user permissions to cancel other users print jobs. B." . Any Time. 90 to 180 days B.CompTIA 220-701: Practice Exam QUESTION NO: 763 On average how often passwords should be changed? A.actualtests.

Suggest the computer be moved around. however they are not receiving any Wi-Fi signals. Which of the following is the action that is being performed? A.co m . Which of the following should you try FIRST? A. Preparing system for Automated System Recovery (ASR) C.com 233 Ac tua lTe sts .www.actualtests. Have an employee work nights to perform the shut down when the power supplies battery is about empty D. There are UPSs connected to the equipment but they only last about 30 minutes. closes programs. Restoring all files from a storage device Answer: A QUESTION NO: 769 A customer wants to use their laptop at a local hotspot that they have successfully used before. but the computers gives an error that the computer has not been shutdown properly.CompTIA 220-701: Practice Exam D. Install power strips in the office Answer: C QUESTION NO: 767 There are computers that are left on overnight to complete certain calculations and tasks. Use software that in case of an outage saves your work." . and shuts down the computer B. Any Time. Shut down the computer before you leave and have them perform the calculation during their down time Answer: A QUESTION NO: 768 You have changed something on your workstation that is affecting the stability of your OS. "Pass Any Exam. Rolling back to an earlier configuration B. Retrieve the work from a hot site for the office C. Recently the building has been experiencing lengthy power outages and when the employees return the next morning they find that not only all work has been lost. Loading a full backup onto your workstation D. What is an option to ensure that all work is not lost and damage does not occur to the system? A. You decide to go to a prior restore point.

D. D.ROM has compatible hardware. C.www. Answer: C QUESTION NO: 770 A customer is giving a business presentation and has attached a laptop to a portable projector. Ask for model number. Which of the following would MOST likely solve the issue? A. Ensure that the device is working in Device Manager. Change the power settings in Power Management. Answer: C "Pass Any Exam. Biometrics C.com Ac tua A. Ask if they have a modem. C. Which of the following is the FIRST step to take to resolve this issue? A. Change the power settings on the projector.actualtests. B. Move the projector further away from the laptop. Answer: D QUESTION NO: 771 Answer: B QUESTION NO: 772 A user reports that their DVD. B. However. Password lTe Which of the following is the authentication technology used by a fingerprint reader? sts . D. C.ROM is not reading a disc." . Software firewall B. Change the computer from a laptop to a desktop. Any Time. Check that the Wi-Fi adapter is enabled.CompTIA 220-701: Practice Exam B. Smart card D. Check to see if the CD. each time the customer closes the laptop the computer goes into standby.co m 234 . Make sure that the disc is a DVD and not a CD. Check to see if the BIOS registered the drive.

be stern with the user. What type of mouse is it? E. A. Move the mouse and/or press the space bar to check if the computer is in sleep mode. repeat back the issue to the user to ensure understanding. Check the video cable to make sure it is still connected." . Which of the following steps should be performed to check the monitor? (Select TWO). What is the manufacturer of the mouse? Answer: A. tell the user to call back when they have calmed down. C.www. A. B.C QUESTION NO: 775 A remote customer reports the mouse cursor is moving erratically on the screen or not at all. make the user promises to keep them quiet.co m 235 . Answer: A. Answer: D QUESTION NO: 774 A remote customer states their monitor has no display. Check for other equipment plugged into the same power strip/surge protector.D QUESTION NO: 776 "Pass Any Exam. B.actualtests. What is the manufacturer of the computer? D. D.com Ac tua lTe sts . Press CTRL-ALT-DEL and check Task Manager for programs running in the background. If the mouse has roller ball underneath could they examine it? B. Check to see if the monitor and system hardware are compatible.CompTIA 220-701: Practice Exam QUESTION NO: 773 When dealing with a difficult user it is BEST to: A. What mouse driver are they using? C. D. C. Any Time. E. Which of the following questions should a technician ask this customer? (Select TWO).

Connecting a loop-back plug B. B. The manufacturer of the computer and hard drive. D. B. Remove unneeded external components. Which of the following MOST likely uses a parallel port? A. C.com Ac tua lTe QUESTION NO: 778 sts Answer: D . Connecting to a parallel tape backup device D. Hard drive location in the computer. Failed fan in the power supply." .www. B. Which of the following should be done FIRST prior to the installation? A. D. Which of the following should be checked? A. Printing to an older printer C. The manufacturer of the RAM installed in the computer. CPUheatsink seated properly. C. D. The amount of RAM installed. Perform backup of all data. C. The hard drive location in the computer. Update the anti-virus software. "Pass Any Exam.co m 236 . Create a restore point. Answer: C QUESTION NO: 777 A customer states that the computer is taking a long time to boot and the hard drive light is staying on constantly. Any Time.CompTIA 220-701: Practice Exam There is excessive heat near the back of a computer. Upgrade all drivers.actualtests. Which of the following should a technician check to resolve the issues? A. Connecting to a parallel modem Answer: B QUESTION NO: 779 A technician is getting ready to perform a repair installation of Windows.

actions and outcomes. C.co m 237 .CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 780 A technician has replaced an incompatible driver with one that is compatible. D.actualtests. Wake on LAN Answer: A QUESTION NO: 783 "Pass Any Exam. Hibernate D. Escalate the problem to the next tier support. Standby D. Any Time. B. Wake on LAN B." . Always on C. Standby B. Which of the following is the LAST step that should be performed? A. Cycle the power to ensure that thent driver works. Hibernate Answer: D Which of the following power management settings will allow a user to press any key or mouse movement to bring the computer back to a usable state by default? A. Always on C. Document findings. Establish a theory of probable causes of the incompatible driver.com Ac QUESTION NO: 782 tua lTe sts .www. Answer: C QUESTION NO: 781 Which of the following power management settings allows volatile data to be written to a hard drive before powering off? A.

Which of the following should be done to ensure safety? A.actualtests. Put on an ESD strap and inspect the internal components. Six C. Answer: D QUESTION NO: 785 A. and a mini refrigerator are plugged into one power strip in a single outlet. C. C. Move some of the devices to other outlets and replace the power strips with surge protectors. It is getting to the point that is becoming a distraction. two printers. Dispose through proper channels or send it to be repaired." . Eight D. CRTs are being replaced by LCDs. "Pass Any Exam. Which of the following should the technician do? A. Zero B. Any Time. Throw it in the trash. the customer is asking questions wanting to know every step being performed and why. Twelve Answer: A QUESTION NO: 786 Two workstations. B. B.CompTIA 220-701: Practice Exam While a technician is working on a computer at a customers home. Which of the following is the BEST solution? A. Answer: D QUESTION NO: 784 A CRT has stopped working. Check that the tube and capacitors are intact. Move the printers to their own UPS to cut down on the amount of devices going to the outlet. D.com Ac tua Which of the following is the MINIMUM amount of characters Windows XP will allow in a password? lTe sts . two monitors.co m 238 . Ask to be excused to use the phone to take a small break outside to get some air. Explain that what is being done is extremely complicated and requires concentration. Send them off on a small task to get a moment to concentrate and finish the job.www. relax and try to be as calm as possible while working. Continue answering the questions. B. D.

C. Which of the following can be done to ensure that the workstations are not damaged and do not lose power? A. D. B. Replace the power strips with UPSs and eliminate the extension cords. Install a generator in the office. D.co m . Prepare system for automated system recovery (ASR). Roll back to a previous restore point. tua lTe Computers are left on overnight to complete certain calculations and tasks. Replace the power strips with surge protectors with longer cords.www. Install software that saves work. Any Time. Which of the following actions should the technician perform FIRST? A. B. closes programs. Answer: B Answer: B QUESTION NO: 789 A user has changed something on their workstation that is affecting the operability of the OS. Restore all files from a storage device. Answer: B QUESTION NO: 787 In an office there is a concern that the power occasionally spikes and blacks out for a second or two during the day. Load a full backup onto the workstation. C. Install power strips in the office. Have employees shut down their computers before they leave and perform the calculation during their down time." . B. D. Which of the following will BEST ensure that no damage occurs to the system in the event of an extended power outage? sts QUESTION NO: 788 . There are UPSs connected to the equipment but they only last about thirty minutes. Setup a hot site for the office so all data will be backed up.com 239 Ac A. Install a UPS in the office. and properly shuts down the computer. Have an employee work nights to perform the shut down.actualtests. Replace the CMOS batteries to all affected equipment.CompTIA 220-701: Practice Exam C. C. "Pass Any Exam. D.

" . The client would like to access the network from outside the home and on the top floor.com Ac tua lTe A. Use the function + f10 key to toggle between screens.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 790 A customer has attached a laptop to a portable projector. Install an access point. Reboot the laptop to toggle image between screens.actualtests. Which of the following would the technician recommend for the client? A. sts A customer reports that after connecting a laptop to a projector they can see their presentation on the laptop but not on the projector screen. B. Change the power settings on the projector. D. Change the power settings in power management. Use the function + f8 key to toggle between screens. Any Time. Which of the following should the customer perform? . Install a wireless modem. C. Which of the following should the technician do to solve this issue? A. Use alt + tab to toggle between screens. B. C. Press the function key and then configure the projector settings. Answer: C "Pass Any Exam. B.co m 240 . D.www. D. Set the SSID code on the laptop. Change the computer from a laptop to a desktop. Answer: C QUESTION NO: 791 Answer: A QUESTION NO: 792 A client reports that after setting up a home WLAN they can only access the network from the first floor. Each time the customer closes the laptop the computer goes into standby. C. Enable DHCP on the laptop.

AGP slot C. B.com Ac tua Explanation: A. Dissipates heat from the chips D. Use hyper-threading. The LCD inverter board is going bad. D. Prevents motherboards temperature from getting to low B. Install a liquid cooling system. Prevents the monitor from overheating lTe sts . Install more memory in the system. C.www. This might be an indication that the battery is failing and can no longer hold a charge.CompTIA 220-701: Practice Exam QUESTION NO: 793 Which of the following is the BEST method for cooling a motherboards northbridge chip? A.co m 241 . C.D QUESTION NO: 795 A customer calls and wants to know how to cool a game server. Install multiple fans. Any Time. CPU slot D. Heatsink B. Compressed air Answer: A QUESTION NO: 794 Which of the following is the purpose of heatsinks? A." . Answer: C. B.actualtests. D. Cools the power supply C. Which of the following is the BEST recommendation to make? A. The LCD backlight is failing. Answer: B QUESTION NO: 796 "Pass Any Exam. The screen is set to automatically dim to optimize battery power when power is disconnected.

The screen is set to automatically dim to optimize battery power when power is disconnected." .0.168. Biometrics D. Answer: D QUESTION NO: 798 Which of the following is the purpose of thermal compound? A. To prevent memory vibration caused by theheatsink fan.www. 169. Which of the following should a technician tell the user? A. B. D. Software firewall Answer: C QUESTION NO: 797 A user reports that when they disconnect the AC adapter from their laptop.com Ac tua lTe sts . The LCD inverter board is going bad. Which of the following authentication technologies can be used? A. 192.16 12. Answer: C QUESTION NO: 799 Which of the following IP addresses is an example of an APIPA address? A.co m 242 . When the user connects the AC power. the LCD screen gets dimmer. Ergonomics B. This might be an indication that the battery is failing and can no longer hold a charge. The LCD backlight is failing.16 B.1. Any Time. B. the LCD returns to normal brightness. D. Smart key C. 172.1 C.254.10 "Pass Any Exam. To protect the CPU from direct contact with theheatsink. C.CompTIA 220-701: Practice Exam A user requests that a technician install a fingerprint reader on the users laptop. To provide insulation around the processor. To provide thermal transfer from the CPU to theheatsink.actualtests. C.

192.18.9 D.10 Answer: D QUESTION NO: 802 Which of the following IP address is a class C address? A.25.128 B. 129.1.254.1.254. 192.CompTIA 220-701: Practice Exam D. 192.9 D.25. 201.29." .10.16.128 D.10 C. 129.16.254.168.254.1 Answer: A QUESTION NO: 800 Which of the following IP addresses is a class A address? A. 92.actualtests.1 B. 129.253.253.18. 201.25. 169. 92.1 C.128 Answer: D Which of the following IP addresses is a class B address? A.www.1 Answer: D QUESTION NO: 803 Which of the following IP addresses is a private address? "Pass Any Exam.168.com Ac tua lTe sts .co QUESTION NO: 801 m 243 .29. Any Time. 92.1 B.168. 192.1.168.16.10 C.18.1.

29.254.168. 129.9 D. 172. 192. 9ca5rl D.25. s1A@r4A&! B. 201.255 lTe Which of the following IP addresses is a loopback address? sts .co m 244 .10.CompTIA 220-701: Practice Exam A.0.10 Answer: C QUESTION NO: 805 Answer: C QUESTION NO: 806 Which of the following is the MOST secure password? A. 192.com Ac tua A." .10 B.1 C. 169.16.www.128 B.254.actualtests.168. 255.0.255.1 C.10 B. 192.18.254.10.10.168. 92. 127. Any Time.10 C.16. June171988 C.253.1.10 Answer: B QUESTION NO: 804 Which of the following IP addresses would a technician see if a computer is connected to a network device but is not receiving an IP address from the DHCP server? A.255.10 D. 169.168.0. comptia1 Answer: A "Pass Any Exam.0.1 D. 192.10.

actualtests. D. SSID C. Keylogger C.CompTIA 220-701: Practice Exam QUESTION NO: 807 Which of the following wireless encryption methods is the MOST secure.co m 245 . Document the problem. CD "Pass Any Exam. BIOS password B. Any Time. WEP B. Flash C. C. Resolve the problem. Recreate the problem." . Keyfob D. B. Username and password Answer: A QUESTION NO: 809 Which of the following is the FIRST step in troubleshooting a problem? A. WPA D.com Ac tua lTe sts . Answer: A QUESTION NO: 810 Which of the following types of media is solid state? A. MAC filtering Answer: C QUESTION NO: 808 Which of the following security methods prevents loading the OS without the correct credentials? A. Take the computer apart piece by piece until the problem is identified. DVD D. by default? A. Blu-Ray B.www.

Modem C. Blu-Ray Answer: D QUESTION NO: 812 Answer: B QUESTION NO: 813 A.com Ac Which of the following adapter cards allows the video on a camera to be transferred to a PC for editing? tua lTe sts A.actualtests. PCIe B.www. IEEE 1394 D. HDD D. DVD C. Flash B. NIC B. Graphics C. Any Time. Capture D. Parallel ." . PCMCIA Answer: C QUESTION NO: 814 Which of the following wireless communication types works at short distances and operates by line of sight? "Pass Any Exam.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 811 Which of the following optical media types has the GREATEST amount of capacity? A.co Which of the following interface card types allows Internet access through a dial-up connection? m 246 .

Windows XP Answer: A QUESTION NO: 817 Which of the following is the FIRST operating system to have Windows Compatibility Mode installed by default? A. 802. Windows 2000 D. Bluetooth C. WindowsVista Basic B. Infrared D. Windows XP Answer: D "Pass Any Exam. WindowsVista Ultimate C. Windows 2000 D.CompTIA 220-701: Practice Exam A.11a B. Cellular Answer: C QUESTION NO: 815 Which of the following input devices requires calibration before use? A.com Ac tua lTe sts QUESTION NO: 816 .www.actualtests. Touch pad Answer: C Which of the following operating systems have Flip 3D installed by default? A. KVM B. Touch screen D." .co m 247 . Any Time. Windows Media Center C. WindowsVista Premium B. Keyboard C.

A.CompTIA 220-701: Practice Exam QUESTION NO: 818 Which of the following are advantages to NTFS? (Select TWO). Add and Remove Programs "Pass Any Exam. My Computer> System> Performance> Settings> Virtual Memory B. Network Neighborhood> Ethernet controller B. To support dynamic disks B. Support for file encryption D. User access and permissions options E. To allow RAID support C. Control Panel> System> Advanced> Performance> Settings> Advanced> DEP D. File encryption options C." .co m Which of the following is a reason why a technician would install a new Windows XP Pro installation with a FAT32 file structure? .actualtests.D QUESTION NO: 819 Which of the following steps would allow a technician to change the virtual memory in Windows XP Pro? A. Control Panel> Performance> Settings> System> Virtual Memory Answer: B QUESTION NO: 821 Where is the MOST common place for Wake on LAN (WOL) to be enabled/disabled? A.com 248 Ac tua QUESTION NO: 820 lTe Answer: D sts A. Control Panel> System> Advanced> Performance> Settings> Advanced> Virtual Memory C. Files can be larger than 256MB B. Macintosh PC read/write access D. Any Time.www. Legacy support for older systems . Ability to share the file and folders Answer: B.

sigverif C." . WPA2 D. System BIOS Answer: D QUESTION NO: 822 A technician needs to verify that all installed devices are using digitally signed drivers from the correct manufacturer.CompTIA 220-701: Practice Exam C.www. In a Windows Vista workstation. Contain on a sticky note on the back of the monitor B.actualtests. Any Time. WEP64 B. A notepad document on the desktop of the operating system Answer: B QUESTION NO: 824 Which of the following is the STRONGEST wireless encryption standard? A. which of the following commands would the technician use? A. sfc B. Control Panel> Power Options D. msconfig Answer: B Which of the following is a best practice when informing users on how to remember a password? A.co m 249 . WEP128 C. WPA Answer: C "Pass Any Exam. Never write down the passwords C.com Ac tua lTe sts QUESTION NO: 823 . ipconfig D. Hide a password document in the workstation D.

Printer Driver B. Refuse the callers request and inform an IT manager. dependency services. driver level services. C. C. Answer: C QUESTION NO: 827 A print job fails to leave the queue.com 250 Ac tua lTe sts . Print Spooler D.CompTIA 220-701: Practice Exam QUESTION NO: 825 An employee receives a phone call from a help desk.msc "Pass Any Exam. They ask the employee for their username and password. Give the caller the username and password. B. Answer: A QUESTION NO: 826 In order for the print spooler service to start or run correctly. Give the caller the information and inform an IT manager. Which of the following services may need to be restarted? A. B. perfmon. Windows Spool Service C. D. NIC driver Answer: C QUESTION NO: 828 Which of the following commands would a technician use to manage current print jobs and queues on a Windows Vista PC? A. Refuse the callers request and inform the police. Which of the following should the employee do? A. These types of services are known as: A. the print spooler requires other services to be running first. They state they need to upgrade the antivirus protection on the workstation. primary services. Any Time.www.actualtests. registry level services.co m . D." .

CompTIA 220-701: Practice Exam B. C. Check for an externalWiFi on/off toggle switch. how might a technician determine if the unit has WiFi capability? A. Other companies use other names.actualtests. such as i. IEEE 1394 D." . Any Time. print D.msc C.msc Answer: D QUESTION NO: 829 Which of the following are the minimum requirements to run a 64-bit application in Vista? A.co m . Answer: D QUESTION NO: 831 Which of the following would be required to capture video from a digital camcorder? A. A 64-bit operating system and a 64-bit processor Answer: D QUESTION NO: 830 A customer has just purchased a new laptop. to describe their 1394 "Pass Any Exam. printmanagement. eSATA C.11b Answer: C Explanation: IEEE 1394 standard was originally developed by Apple and was used with trademarked name FireWire. B. Check forWiFi radio on/off switch on the function keys.www.link and Lynx. Serial B. Check for an external antenna. A 32-bit operating system and a 64-bit processor C. Check the Device Manager for a wireless network device. Without knowing the specifics of that model.com 251 Ac tua lTe sts . services. A 64-bit processor and a Vista Home Basic operating system B. D. 802. A dual-core 32-bit processor and a 64-bit operating system D.

tua lTe A technician is replacing a motherboard and the client seems nervous and asks if they are going to lose all their data. Any Time. Apologize and excuse oneself for a moment to take the call quickly outside the room. Which of the following is the BEST action? A." B. This is because it is not only high speed but also supports isochronous data. please read it and then get back to me with any questions. D. "I am not sure if your data will be lost I will confirm with my manager. This type of repair will not affect it. Take the call. I replaced the motherboard. Your data should be fine. Answer the phone and stay in the same room the whole time so the customer knows that they have not been abandoned. I am not replacing the hard drive.www. QUESTION NO: 832 A technician has just finished doing a repair and the client wants to know what repairs were performed. In the middle of doing the repair. Put the phone between one's ear and shoulder so the technician can do the repair and talk at the same time. C. such as video devices.co m . A single 1394 port can be used to connect up 63 external devices and is ideal for devices that need to transfer high level of data in real-time." C.com 252 Ac A. D. C." . "Pass Any Exam. Well. Which of the following is the BEST response? A. the phone rings. B. "Here is all my documentation for the repairs. which means delivering data at a guaranteed rate. "I replaced some of the computer parts and now it is functional.actualtests. Have the phone onvibrate before starting the repair.CompTIA 220-701: Practice Exam products." Answer: C QUESTION NO: 833 Answer: B QUESTION NO: 834 A technician is on a repair job and is expecting an important personal call on their cell phone. "The memory controller was interpreting several addressed incorrectly so I replaced the DIMM. which is the main circuit board for the PC. I cannot guarantee that your data will not be lost. I will let you know what happens after the repair. Which of the following is the BEST response? sts ." B.

actualtests. Immediately leave and go to another room to take the call and deal with the repair later. Any Time. Answer: A QUESTION NO: 835 A client is having a recurring problem with keys popping off their keyboard. tua Which of the following configurations would BEST allow sensitive data to be stored on the same hard drive as the operating system. C. Do the repair with a good attitude. Keylogger C. Front panel media lock B.CompTIA 220-701: Practice Exam D. The technician knows that it is because the client has long fingernails and is weary of having to return every week to replace keys for this client. Which of the following is the BEST response to the clients next repair order? A. B. Refuse to do the repair until the client learns how to type with long fingernails. Biometric fingerprint scanner "Pass Any Exam. Show the client how to put the keys back on. Encrypt the sensitive data so that it cannot be read without a key.Attributes. Hide the sensitive data from casual view using folder Properties . Answer: B QUESTION NO: 836 Answer: C QUESTION NO: 837 Which of the following will BEST allow a technician to secure a computer against unauthorized use without entering a password? A. C. D. D. Partition the drive into two logical drives. Do the repair and request that the client trim their fingernails to prevent the keys from popping off. Partition the drive into two physical drives making C: the OS and D: the data. B.com 253 Ac A. while protecting the data from the operating system related issues? lTe sts . but let the client know that the client will be charged extra for the same repair nexttime.co m ." . making C: the OS and D: the data.www. Do the repair.

Remove excessive dust and loose items.www. D. Install an uninterruptible power supply (UPS). Check for and remove outdated components. C. Which of the following devices would BEST help the user avoid further interruptions from short power failures? A. Cover the extra power plugs not being used with electrical tape. Any Time. UPS B. Tell the client they need to install a surge protector soon.co m 254 .actualtests. Which of the following is the BEST action to take? A. Larger power supply D.CompTIA 220-701: Practice Exam D. Unplug the computer after testing and recommend to the client that they need to install a surge protector.com Ac tua lTe sts . Leave it up to the client to take their own precautions. D. B. Replace all cooling fans with new ones. Power strip C. Answer: C QUESTION NO: 840 A technician has replaced a power supply for a client and notices there is no power protection in use. Answer: A "Pass Any Exam. Barcode reader Answer: C QUESTION NO: 838 A user reports that the power briefly went out at home while they were in the middle of editing a very important file. C." . CMOS battery Answer: A QUESTION NO: 839 Which of the following preventive maintenance techniques should be performed when opening a computer for repair or upgrade? A. B.

Class A B. Document the actions. C. Suggest purchasing a newer processor. Any Time. Answer: A QUESTION NO: 842 After the technician performed a repair and has verified that the computer is working properly. B. Increase the systems RAM. Establish a plan.actualtests. C.255." . Formulate a theory.co m 255 . B. music and browse the Internet. Class B C.www.com Ac QUESTION NO: 843 tua lTe sts . Which of the following is the FIRST action to take? A. Answer: B Which of the following network classes exists if the default subnet mask is 255.0. The system specifications are still very good. Class D Answer: C QUESTION NO: 844 Which of the following network classes exists if the default subnet mask is 255. Defragment the hard drive. Class C D. Run CHKDSK on the hard drive.0? "Pass Any Exam.255. which of the following actions should be taken NEXT? A.0? A. D.CompTIA 220-701: Practice Exam QUESTION NO: 841 A client reports that their system runs slowly.255. D. Identify the problem. They have had the system for two years and use it primarily to download photos.

Class B C.CompTIA 220-701: Practice Exam A. Class D Answer: A QUESTION NO: 846 Answer: C QUESTION NO: 847 Which of the following network classes exists if a hosts IP address is 172. Class C D. QUESTION NO: 845 Which of the following network classes exists if the default subnet mask is 255.0.0. Class D tua Which of the following network classes exists if a hosts IP address is 192.0.com Ac A.co m 256 . Class A B. Any Time. Class C D.168. Class A B.255.actualtests. Class B C.0? A.0.1? lTe sts .1. Class D "Pass Any Exam. Class B C. Class C D.0? A. Class A B.www. Class A B.22. Class C D. Class D Answer: B Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255. Class B C.30." .

Bridge .co Which of the following devices can automatically assign host IP addresses? m 257 .www. reserved IP address. dynamic IP address. Class D Answer: A QUESTION NO: 849 Answer: B QUESTION NO: 850 A host that has been assigned a permanent IP address is said to have a: A. Answer: B QUESTION NO: 851 Which of the following contains the settings to change the size of the paging file? A.1? A. B. Class C D. D. stationary IP address. Any Time. Class B C. C.172. static IP address. Router C.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 848 Which of the following network classes exists if a hosts IP address is 10. Class A B. Task Manager "Pass Any Exam." . Switch B.com Ac tua lTe sts A.1.actualtests. Hub D.

com Ac tua lTe sts QUESTION NO: 853 . D. right click on the print job and select cancel. The component is disabled. D. Device Manager C. Double click theprinters icon. Answer: D How can a user temporarily stop an active print job when using Windows XP? A. right click on the print job and select cancel. Double click theprinters icon. right click on the print job and select resume.www.co m 258 . Double click theprinters icon. Double click theprinters icon. right click on the print job and select properties. The components driver is not found. The component is not installed. Answer: A "Pass Any Exam. C. C.actualtests. The components driver is outdated. Any Time. C. right click on the print job and select restart.CompTIA 220-701: Practice Exam B. Double click theprinters icon. Hardware Profiles Answer: C QUESTION NO: 852 Which of the following is indicated when a yellow question mark appears next to a device on the Device Manager list? A. right click on the print job and select pause. B." . Double click theprinters icon. Double click theprinters icon. B. Double click theprinters icon. D. B. right click on the print job and select delete. right click on the print job and select restart. Virtual Memory D. Answer: A QUESTION NO: 854 How can a user continue a paused print job from the first page when using Windows XP? A.

right click on the print job and select resume. Security D. right click on the print job and select restart. right click on the print job and select cancel. D." . Advanced B. Any Time. C. 5 B. B.actualtests. Which of the following is the MOST likely cause? A. B. The print drivers have not been installed on theusers remote computer. 10 "Pass Any Exam. The shared printer is not compatible with the host computers operating system. Answer: C QUESTION NO: 856 A remote user cannot locate a printer connected to a host computer in a workgroup. which of the following tabs gives the technician the ability to set time availabilities on a shared printer? A.www. D. right click on the print job and select properties.co m . C. Ports C. General Answer: A QUESTION NO: 858 How many concurrent connections can a Windows XP computer have established at any given time? A.com 259 Ac tua lTe sts . Double click theprinters icon. Double click theprinters icon. Simple file sharing has not been enabled on the host computer. Print sharing has not been enabled on the host computer. Answer: C QUESTION NO: 857 In Printer Properties.CompTIA 220-701: Practice Exam QUESTION NO: 855 How can a user delete an active print job when using Windows XP? A. Double click theprinters icon. Double click theprinters icon.

Answer: D "Pass Any Exam. Use technical acronyms to show your technical expertise. D. The technician has verified that the unit is working properly and is now updating the customer on the event. Inform the customer of the expense that is being incurred. QUESTION NO: 860 Answer: D QUESTION NO: 861 Which of the following is the BEST response when interacting with a customer? A. Please inform me if the PC will be processing more work than for which it was designed.www. Please try to be more conscious of static when using this PC. A kiosk in a department store that looks up information in their online catalog. A remote user updating the antivirus software on their notebook computer.CompTIA 220-701: Practice Exam C. Be sensitive to the customer's culture. Only ask the customercloseD.ended questions. A remote salesman must transfer contract data to the corporate office. D. Please inform me if you think you want me to come back and check it again tomorrow. B. 20 Answer: B QUESTION NO: 859 Which of the following is an example of when a VPN should be used? A. D. B. C. A user checking their personal email at an office." . B. Please inform me if you continue to have any problems with this PC. C. Which of the following responses would be BEST to use? . Any Time.co m Answer: C 260 . C. lTe sts A technician has replaced a failed DIMM.actualtests.com Ac tua A. 15 D.

Call the customer and reschedule for another time. Call the new service customer and re-schedule the call for another time. B. Call the service manager and inform them of the current situation. with a response time to another site of two hours. C." . Complete a full backup of the workstation before making any upgrades. D. share this with the customer and take any preventative measures. Inform the customer of the steps taken during the repair and continue to the next service call. B. D. Any Time. share this with the customer and take steps to minimize the reoccurrence. C.actualtests. Call the service manager and inform them of the current situation.com 261 Ac tua lTe sts . Follow the manager's instructions. Upgrade the hard drive and reboot the system. B. Answer: A QUESTION NO: 865 "Pass Any Exam. Which of the following is the NEXT step to take? A. Before starting any work on the system. Document the entire event. D. Which of the following would be the BEST choice to address this situation? A. which of the following is the FIRST course of action to take? A.CompTIA 220-701: Practice Exam QUESTION NO: 862 A technician is working onsite on a virus problem affecting several computers and servers. Document the core actions and inform the customer the repair has been completed.co m . Call the service manager and inform them that the new service call cannot be made in time. A new service call is received. C. Document the solution.www. Unplug the workstation and begin the upgrade. Answer: A QUESTION NO: 863 A technician has completed the repair of a problem on a PC. Remove the cover of the workstation case and use an ESD strap before the upgrade. Answer: C QUESTION NO: 864 A technician is sent to do a hard drive upgrade in a workstation.

D. CMOS B. Any Time. you can use only NTFS file system because only NTFS support encryption. NTFS-E is an invalid file system name. Answer: C Explanation: To implement file encryption on your Windows 2000 computer. RAID Answer: C QUESTION NO: 868 Which of the following is the FASTEST possible connection speed for an external hard drive? "Pass Any Exam.www.INI file C.com Ac tua lTe A.CompTIA 220-701: Practice Exam The preferred file system for use with all Windows operating systems starting at Windows 2000 is: A. Answer: C QUESTION NO: 867 BitLocker works with which of the following components on a machine to provide the user with a fully encrypted hard disk environment? A. CDFS. Partitioning and formatting of the hard drive D. HPFS. FAT32.co Which of the following needs to be completed before a clean installation of Windows Vista can occur? m QUESTION NO: 866 262 ." . VRAM C. C. Installation of updated device drivers sts . B.actualtests. TPM D. NTFS. Installation of the NTLDR B. Proper configuration of the BOOT.

com 263 Ac tua lTe sts . Electrical surges C. A. 802. and does not wish to lose any files in the process. IEEE 1394a C. IEEE 1394b Answer: D QUESTION NO: 869 A user is reporting frequent drops in the 802. Any Time. Windows Vista Home Basic C.www. Double-sided B.CompTIA 220-701: Practice Exam A. RFI B.11n B. Windows Vista Home Premium B.4GHz spectrum. ECC Answer: D QUESTION NO: 871 A customer wants to upgrade from Windows XP Professional to Windows Vista. Which of the following is the MOST likely cause of the customers issues? A." . EMI Answer: A QUESTION NO: 870 Which of the following memory types finds and corrects errors? A.co m . WindowsVista Ultimate "Pass Any Exam. Dual-channel C. Windows Vista 64-bit edition D. Which of the following operating systems needs to be used when performing this upgrade? (Select TWO). USB 2.actualtests. The customer has installed a new cordless telephone recently that uses the 2. RDRAM D. ESD D.11g wireless signal.0 D.

Wattage D. If the print spooler service needs to be configured for multi-page printing. Hertz C. Which of the following power specifications is MOST important to look for when deciding on the power supply unit for the system? A. Freeware D.B . Frequency B. B.CompTIA 220-701: Practice Exam E. C. Shareware QUESTION NO: 873 Answer: D QUESTION NO: 874 A technician is building a new system for a client with multiple processors and hard disk drives. Any Time. D.actualtests.E QUESTION NO: 872 Which of the following are known as malware? (Select TWO). Amperage Answer: C Explanation: "Pass Any Exam. If the printer needs the queue cleared." .com 264 Ac tua A.www.co m Answer: A. Spyware B. If the printer needs a firmware upgrade to print multiple documents at once. WindowsVista Business Answer: D. Trojans C. The user sent ten different documents over a span of an hour. If the printer needs a memory upgrade to print multiple documents at once. Which of the following should the technician check FIRST? . lTe sts A user reports that none of their documents are printing. DLLs E. A.

Amperage and resistance are not selling points for power supplies. While replacing the power supply in your PC. Call another technician and have the other technician reschedule the appointment for another date. D. 128 Answer: C QUESTION NO: 876 Which of the following battery types are used in MOST laptops? A.co m . 127 D. B. Pull over. Use an alternate route and get to the appointment ten minutes after the scheduled time. 32 B. Which of the following is the BEST course of action? A. Lithium Ion D. reschedule for another time." .com 265 Ac tua lTe sts . you must be careful about the wattage it provides. Pull over. Any Time. The technician had planned to arrive five minutes early. call the customer and cancel the appointment. Alkaline C. QUESTION NO: 875 How many devices are supported on a single USB port? A. call the customer from a mobile phone. and explain the delay. You need to ensure that all the connected devices and the devices inside the computer do not require more wattage than the chosen power supply can offer. It is standard among power supplies and has nothing to do with the devices connected to the power supply. The voltage would not change with the power supply because it unit of measure of how much potential or electromotive force is present. C. 64 C. Nickel Metal-Hydride B. "Pass Any Exam.actualtests. Nickel Cadmium Answer: C QUESTION NO: 877 The technician is driving from one appointment to the next and encounters a traffic jam.CompTIA 220-701: Practice Exam Power supplies are rated in watts.www.

to boot the computer and retrieve the users data to a shared network drive. the customer demands the computer be replaced immediately. explain to the user the computer will be taken to the shop to be repaired and will be returned when it is completed.co m Answer: A . QUESTION NO: 879 A. Speak slowly. Shut down the computer. direct the user to do a hard shut down with the computer and talk them step by step through the boot process. D." . the hard drive has failed and the data cannot be retrieved within the hour. Remain calm and positive. B.www. C. Answer: C QUESTION NO: 880 The technician is talking to a company user who is out of state on a business trip. As the technician begins to evaluate the situation. After listening to the user. Which of the following is the BEST course of action? "Pass Any Exam. The customer would like another computer so they can make their presentation that is due in an hour. Any Time. using the various OS options available. Listen and ask questions using non-technical terms.com 266 Ac tua lTe The technician has arrived at an angry corporate users desk to find a bluescreen. Which of the following is the BEST course of action? sts .actualtests. Work quickly.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 878 The technician is assisting a user who has little knowledge of computer terms. B. Repeat the steps multiple times so that the user can understand the computer terms. and an error message of a corrupted file. explain with authority. The user is attempting to install a local printer and has become frustrated and is berating the support staff. The company has provided remote control software. Advise the user to not do anything else. Which of the following is the BEST method of working with this user? A. explaining to the user the data may not be retrievable within the hour to set a reasonable expectation. until the technician can arrive and work on the computer themselves. C. D.

such as a data recovery service. they determine that the hard drive has failed. Inform the customer about the need to take the call from the school. The customer states they have important documents and photos on the drive which cannot be replaced. as the school can be contacted later in day. Document on the service record the steps the technician took to evaluate the drive. D. Explain to the user that support can not be provided while they continue to berate the staff and tell them to call back when they have calmed down. B. B. Request the customer to leave the room while the call is answered. larger model." . D. Explain to the customer that the technician can replace the controller for the IDE hard drive and should be able to recover the information. Remain positive with the user. Immediately stop working and leave the room to answer the call. D. Which of the following is the BEST course of action? A. until they have completely calmed down. in case the customer decides to sue for loss of data.actualtests. Explain to the customer in non-technical terms. C. Any Time. Which of the following options is the BEST course of action? A. The technician receives a call and the caller ID shows the call is from the technicians childs school. Answer: A QUESTION NO: 881 After the technician has evaluated the notebook.www. Answer: D "Pass Any Exam. and then explain why they cannot get the printer installed themselves. explaining to the user the unit will be restored as quickly as possible. Immediately replace the hard drive with a new. Ignore the call. Listen calmly to the user. what has happened to the drive and explain the options available. but the data is gone.com Ac tua lTe sts . explaining you will remote into the computer and assist in installing the printer. C. use MMC to grant administrative rights to the user. Answer: C QUESTION NO: 882 The technician is on-site at a customers home. and then tell the user to try the install once again. While the user is talking.CompTIA 220-701: Practice Exam A. C. B.co m 267 . conducting an initial evaluation of the problem with the customer.

C. Which of the following is the NEXT step to take? "Pass Any Exam. Which of the following would be the NEXT evaluation step? tua lTe sts A. Test the computer to determine the probable cause of failure. . D. They have checked the printer and found coworkers have been printing documents. B.co m The technician has completed the repair action on the computer. Document the evaluation and actions taken. Install an on hand video card and show the customer it is repaired. Which of the following is the NEXT course of action? . Which of the following is the NEXT step to take? A. Check the power connections to the equipment and see if there is a surge protector in use. Boot to BIOS/setup and confirm the hardware settings are correct.www.CompTIA 220-701: Practice Exam QUESTION NO: 883 The technician has confirmed through their testing. C. B. Answer: C QUESTION NO: 884 Answer: D QUESTION NO: 885 A. Answer: C QUESTION NO: 886 A customer states that none of the print jobs they have submitted have printed from the network printer.com 268 Ac The customer notes the computer randomly repeats letters or characters that are not being entered when the key is pressed. Re-evaluate the repair theory to ensure the issue will not occur again. B. Question the customer on any changes made to the computer before installing the video card. C." .actualtests. D. Replace the PS2 keyboard with a USB keyboard and try again. D. Check the work area and keyboard for foreign substances. the video card is failing. Any Time. Discuss options acceptable to the customer to address the issue. Question the user to insure they do not attempt to make changes and break the computer again. Establish the probable cause of the card failure for the customer.

B. B. ensure the phone and modem properties are set for the local area code. as this may have deleted the network printer. Install the card using the customers log in. B. C. have the customer test the card using their log in. and then install the drivers.actualtests. Ask the customer to select the printer icon they are trying to use and confirm it is set as the default printer. The technician has to use Device Manager to update the drivers and then attach the scanner. Which of the following describes the NEXT step to take? lTe sts . check Network Places to ensure proper card functionality. D. D. C. Which of the following actions will BEST resolve the issue? A.www. C. and then configure the card using the administrative account." .com Ac tua The customer has requested the technician install a new cellular WAN card on their business laptop prior to their next trip. The technician needs to install the scanner using the instructions provided. Ask the customer if they have installed a local printer at home. Answer: D QUESTION NO: 887 A customer reports the new plug and play USB scanner they purchased is not working or detected by their photo editing program on their desktop computer. Any Time.co m 269 . The technician has to boot. After installing the card with the administrative account. The technician has to turn on plug and play before the scanner will work. Answer: B QUESTION NO: 888 A.CompTIA 220-701: Practice Exam A. D. After installing the card. Answer: A QUESTION NO: 889 Which of the following statements is true when a docking station is used for the first time? "Pass Any Exam. Check that the network printer is connected to the USB port on theusers computer. plug in the scanner. Ask the customer to open the printer properties and check the page size and paper orientation. After inserting the PCMCIA card.

which of the following is the disadvantage of using NETBEUI over TCP/IP? (Select TWO). B. Bluetooth and WLAN settings may be configured through the BIOS as well as the OS. TELNET C. NETBEUI can only be used on pre-Windows NT networks. DNS D. The WLAN connection will function only if the Zero Wireless Configuration is set to Automatic. Plugging in an external keyboard or mouse will disable the embedded devices on the laptop. D. When the Bluetooth function is enabled. QUESTION NO: 891 Answer: D QUESTION NO: 892 When working within large computer networks. Docking stations will only work if an external power supply is connected. C.actualtests. Bluetooth devices will need to add the security code." . the Infraredport will no longer function. A. Any Time. C.CompTIA 220-701: Practice Exam A. the embedded keyboard will not function correctly.com 270 Ac A. C. If wireless security is enabled on the network.www. If the external keyboard number lock is toggled on. NETBEUI is designed to be used on small size LANs.co m . NETBEUI is unavailable on non-Windows operating systems. The dock will only work properly if a separate docking profile is manually created in the System Properties Advanced tab. "Pass Any Exam. DHCP tua Which of the following services should be enabled to allow both corporate users and guests to easily logon to a local network for Internet access without a technician's intervention? lTe sts Answer: A . B. D. HTTP B. B. Answer: B QUESTION NO: 890 Which of the following statements is true about a laptop communication connection? A.

and then attempt to print from the computer.co m Answer: D 271 . They are susceptible to failure typically caused by strong vibration or rough handling. D:\i386\utilities\console D. The customer works at a company where the users all print to networked printers. D. turn the printer off and on. D:\i386\winnt32 /cmdcons QUESTION NO: 894 Answer: C QUESTION NO: 895 Which of the following characteristics apply to solid state drives? A. D:\i386\tools\console B. Reinstall the printer drivers. C. NETBEUI is not a routable protocol. Answer: A. NETBEUI can only be used with DHCP. Verify which printer the customer prints to. and verify the correct tray is being selected before printing.CompTIA 220-701: Practice Exam D.actualtests. and begin running diagnostics on the printer. Any Time. They have a larger platter than other magnetic devices.www.D QUESTION NO: 893 Which of the following command line paths shows the recovery consoles installation? A. turn the printer off and on. C." . B. run a print engine test. "Pass Any Exam. B. ensure the device is still online. run a self-test. D. is setup as the default printer. E. and send a print job. They require more power than other drive types. They have no moving parts and can tolerate vibration.com Ac A. tua lTe sts A customer reports that a computer can no longer print. Ask the customer which printer the customer prints to. D:\i386\tools /cmdcons C. Redirect the customer to another printer if available. Which of the following is the BEST approach the technician should take? .

CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 896 When comparing solid state drives vs. Answer: C QUESTION NO: 897 Answer: C QUESTION NO: 898 Which of the following is a true statement regarding optical drives and backward compatibility? A. USB hard drive B.www. more reliable. B. B. more reliable. magnetic drives.actualtests. and CD media. and require less power. DVD media. Blu-Ray drives can read Blu-Ray media. which of the following holds true? A. SATA drive sts .co Which of the following drives is not susceptible to damage typically caused by strong vibration or rough handling? m 272 . and require more power. more reliable. DVD drives can readBlu-Ray media. IDE drive C. but not CD media. and CD media. Blu-Ray drives can read Blu-Ray media. DVD media. and require more power. more reliable. D.com Ac tua lTe A. Solid state drives are slower. and require less power. DVD media. but not CD media. D. Flash drive D. C. DVD media." . Any Time. Solid state drives are slower. Solid state drives are faster. C. DVD drives can readBlu-Ray media. Solid state drives are faster. Answer: B QUESTION NO: 899 Which of the following is a true statement regarding a liquid cooling system as compared to the traditional heatsink? "Pass Any Exam.

FTPS C. Answer: A QUESTION NO: 900 Which of the following protocols uses port 23. 23 D. A router broadcasts all data packets that are sent on the network. Liquid cooling systems are more effective at cooling the processor. 20 B. "Pass Any Exam." . 21 C. where a router interconnects devices on a network. C. A switch interconnects devices on the same network to be able to communicate. HTTPS D.CompTIA 220-701: Practice Exam A. by default? A. Liquid cooling systems are less effective at cooling the processor. B. C. and a switch transmits data directly to the device. where a router interconnects one or more networks. TELNET Answer: D Explanation: The port 23 is used by Telnet TCP/IP protocol.www. A switch interconnects one or more networks. Liquid cooling systems are not as loud as the traditionalheatsink/fan technology. 80 Answer: D QUESTION NO: 902 Which of the following BEST describes the differences between a switch and a router? A. Liquid cooling systems are less efficient than the traditionalheatsink technology. Any Time.com 273 Ac tua lTe QUESTION NO: 901 sts . FTP B.co m . Which of the following ports needs to be blocked to prevent Internet access? A.actualtests. B. D.

co m 274 . Answer: C QUESTION NO: 903 Before performing a clean install of Windows XP professional. Standby C. Any Time. Hibernate Answer: D "Pass Any Exam. FAT32 C. Format the hard drive. Suspend D. Wake on LAN (WOL) B. Partition the hard drive. C.com Ac tua lTe sts . which of the following is the BEST task to perform? A. which of the following file system formats would be the BEST choice for security purposes? A.actualtests. and a router transmits data directly to the device. Backup the hard drive." . D. Update the device drivers. FAT16 Answer: A QUESTION NO: 904 Before upgrading an operating system on a PC. A switch broadcasts all data packets that are sent on the network. NTFS B. B.www. CDFS D. Answer: C QUESTION NO: 905 Which of the following power management modes stores all data from memory to the hard drive and completely powers down? A.CompTIA 220-701: Practice Exam D.

Device Manager B. Component services Answer: A QUESTION NO: 907 The SSID on a wireless network is which of the following? A. Broadcast name B.actualtests. QUESTION NO: 909 Which of the following security devices uses biometric technology? "Pass Any Exam. Security key used C. System Information C. WPA D.www. but that could be easily hacked.co m . WEP was the original encryption standard developed for WiFi networks." . WEP2 C. WEP B. WPA2 Answer: D Explanation: WPA2 is the more secure 802. Disk Management D.CompTIA 220-701: Practice Exam QUESTION NO: 906 Which of the following tools can be used to update a driver? A. Any Time. Wireless channel used Answer: A QUESTION NO: 908 Which of the following is the STRONGEST wireless encryption type? A. SAFER+ is used to encrypt Bluetooth communications. WPA was an upgrade.com 275 Ac tua lTe sts . but WPA2 was the most secure standard. Encryption type D.11i network standard that ensures the most secure wireless encryption.

CompTIA 220-701: Practice Exam A. Answer: A QUESTION NO: 911 Answer: D QUESTION NO: 912 An exception is made for port 25. Smart card Answer: B Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops. Any Time. Windows Key + L tua Which of the following key commands will lock a workstation? lTe sts ." . Ctrl + Alt + Esc B. QUESTION NO: 910 Which of the following BEST describes a virus? A. A malicious program that spreads itself in a system without the need of a host.co m 276 . Windows Key + D C. IR scanner B. Which of the following has MOST likely been performed? A. Drive lock D. Malicious code that can propagate itself to different host files. A program that appears to be harmless but has a malicious agenda. B. D. Port 25 has been opened. A program that is used to track user information for commercial reasons. Ctrl + Alt + L D. Fingerprint scanner C. C.com Ac A.www. "Pass Any Exam. B. Port 25 is no longer being used.actualtests.

Biometrics C. D. SATA B. IDE C. C. Data has been restored. Answer: A QUESTION NO: 913 Which of the following authentication technologies is the MOST effective? A. B. Any Time. BIOS security D.www. Data has been backed up. Smart card QUESTION NO: 914 The term data wiping refers to which of the following? A. Port 25 is setup for port forwarding. Answer: B QUESTION NO: 915 A technician is installing a hard drive that does not contain any movable parts inside. Username and password B. The hard drive is set to pre-format conditions." . D. The hard drive has been reformatted. PATA D. Port 25 is running at full duplex. m Answer: B . Which of following drive types did the technician install? A.CompTIA 220-701: Practice Exam C.com 277 Ac tua lTe sts .co Explanation: You should use Biometric technology that uses fingerprint scans or retinal scans to authenticate a person because it relies on a physical characteristic of the user to verify his/her identity. Solid state Answer: D "Pass Any Exam.actualtests.

HDD Answer: B QUESTION NO: 917 Which of the following media types has a capacity of 4.7GB? A. Any Time. Blu-Ray disk Answer: C Explanation: The data storage capacity of a single layered standard DVD is 4.www.actualtests. QUESTION NO: 918 Which of the following devices reads fonts by the reflection of white spaces between black bars? A. Floppy disk C. IR keyboard D.co m 278 .com Ac tua lTe sts . Optical C. Laser barcode reader C. Single-layer DVD D. CCD barcode reader B. Dual-layer DVD B." .7GB of data.CompTIA 220-701: Practice Exam QUESTION NO: 916 Which of the following devices writes data by burning an image to the media? A. Biometric devices Answer: B QUESTION NO: 919 Which of the following cable media types passes sound and video through one cable? "Pass Any Exam. FDD D. Solid state B.

com Ac A.CompTIA 220-701: Practice Exam A. DVI Answer: A Explanation: The HDMI (High-Definition Multimedia Interface) is a compact audio/video interface that allows the transmission of uncompressed digital data QUESTION NO: 920 Which of the following settings helps remove discoloration in a CRT monitor due to magnetism? A. Task Manager B. Control Panel C. VGA D. S-Video C. Task Bar tua Which of the following places would a technician look to view the local drives? lTe sts . My Computer D. Refresh Rate Answer: C QUESTION NO: 921 Answer: C QUESTION NO: 922 Which of the following places would a technician go to view running system processes? A. Any Time.co m 279 . Event Viewer "Pass Any Exam." . HDMI B. Start Menu C. Resolution C.actualtests. My Network Places B. Task Bar D. Degauss D.www. Auto Alignment B.

Smart key Answer: A Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops." . Dial-up C. Password C.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 923 Which of the following connection types will commonly be transmitted over RG-6 media? A. Dial-up B. Which of the following is an example of this feature? tua lTe sts A.com Ac Biometric authentication is a security feature preventing access to a device. Any Time.actualtests. Satellite . Cable D. DSL D.www. "Pass Any Exam. Wireless B.co Which of the following network connections uses an analog signal? m 280 . Fingerprint scan B. Satellite C. Verbal recognition D. Cable Answer: D QUESTION NO: 924 Answer: B QUESTION NO: 925 A.

1280Mbps Answer: B QUESTION NO: 928 Which of the following is the maximum recommended cable length for connecting USB devices? A. Notebooks C. 7 meters (23 feet) C. Cell phones B.CompTIA 220-701: Practice Exam QUESTION NO: 926 Which of the following interfaces allows for the FASTEST speed? A.www. Desktop PCs D.actualtests." .0 interface? A. 480Mbps C. IEEE 1394b Answer: D QUESTION NO: 927 Which of the following speeds is the maximum transmission rate of the USB 2. 10 meters (33 feet) D. PDAs "Pass Any Exam. Any Time.co m 281 .com Ac tua lTe sts .1 C.0 B. USB 2. 400Mbps B. USB 1. 15 meters (49 feet) Answer: A QUESTION NO: 929 Cardbus interfaces are mainly found on which of the following? A. 800Mbps D. 5 meters (16 feet) B. IEEE 1394a D.

CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 930 Which of the following is the number of devices that can be daisy-chained to an IEEE 1394 port? A. Any Time. Right click on My Computer > Properties > Network Identification Tab C. 127 Answer: C QUESTION NO: 931 Answer: B QUESTION NO: 932 A. Control Panel > System Applet > Properties > Advanced Tab D. Right click on My Computer > Properties > Computer Name Tab B.co Which of the following is the maximum transfer speed that can be achieved on SATA interface? m 282 . 15 C. 400Mbps D. 300Mbps C. 150Mbps B. 63 D. 7 B.www. Control Panel > System Applet > Properties > Computer Name Tab Answer: B QUESTION NO: 933 Which of the following devices has an extremely dangerous electrical charge when exposed? "Pass Any Exam." . 800Mbps .com Ac Which of the following is the FASTEST way for a technician to find out a users computer name in a Windows 2000 environment? tua lTe sts A.actualtests.

Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the control key once to initialize the operation > Hit the Delete key and click OK B. Windows XP Professional tua UAC is a security feature found in which of the following operating systems? lTe sts .CompTIA 220-701: Practice Exam A. CRT monitor C." . Optical DVD. Intel Core 2 Duo "Pass Any Exam.co m . USB mouse D. Windows Server 2003 C. Intel Pentium 4 Extreme Edition D. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the Delete key and click OK Answer: B QUESTION NO: 935 Answer: A QUESTION NO: 936 Which of the following 32-bit processors has 64-bit capability? A.www.actualtests. Start > Settings > Printers and Faxes > Open the printer queue box > Highlight the print job(s) in question > Hit the Delete key and click OK C. Intel Pentium M B. Windows 2000 Professional D.com 283 Ac A. Intel Itanium C. Any Time. WindowsVista Business B. which of the following is the proper way to delete a print job in queue? A. Start > Settings > Printers and Faxes > Highlight the printer in question via a single click > Hit the Delete key and click OK D. Laptop LCD screen B.RW drive Answer: B QUESTION NO: 934 In Windows XP.

numbers appear on the screen. 6-pin male to male Answer: B QUESTION NO: 938 A laptop user states that lately that when certain letter keys are pressed. 9-pin male to male C. 6-pin male to 4-pin female B. B.com Ac QUESTION NO: 939 tua lTe sts . Which of the following is the correct cable to use? A." . B. The FilterKeys option is enabled. Answer: B "Pass Any Exam. Older ATX power supplies are no longer available. Which of the following is the MOST likely cause of this situation? A. Which of the following is the BEST reason why this fix worked? A. D. The StickyKeys option is enabled. The NumLock option is enabled.www. C. Newer ATX power supplies are 20/24 pin compatible. the technician observes the motherboards main power connector has less pins than the new power supply cable.actualtests. C. Older ATX power supplies have a separate P4 connector.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 937 A technician is installing an external hard drive and controller card that both use the IEEE 1394b standard. Any Time. 4-pin male to male D. D. The ToggleKeys option is enabled. Newer ATX power supplies do not use pins 21 through 24.co m 284 . Answer: B While replacing an ATX power supply in an older model desktop PC. After clearing it with the manufacturer. the cable is plugged in and the PC is up and running.

co m 285 . SODIMM D. Print queue C. Any Time.actualtests. Printer settings D.CompTIA 220-701: Practice Exam QUESTION NO: 940 Which of the following network media types uses pulses of light to transmit data? A.www." . Between the CPU and RAM B. On the CPU Answer: D QUESTION NO: 943 Which of the following memory types must be used in pairs? A. Satellite Answer: A QUESTION NO: 941 Which of the following displays a list of print jobs waiting to process through a printer? A. RDRAM "Pass Any Exam. Fiber B. Printer properties Answer: B QUESTION NO: 942 Where is the L2 cache located? A. DSL D. On thesouthbridge chip C. Cable C. On the front side bus D.com Ac tua lTe sts . Print test page B. DDR2 C. SDRAM B.

Plenum B.11g D.co Which of the following cable types releases the LEAST amount of toxic fumes in a fire? m 286 .www.11a B.com Ac Which of the following wireless types.11b Answer: B QUESTION NO: 947 Which of the following is used to rate desktop power supplies? "Pass Any Exam. by default. 801. 802.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 944 Which of the following connector types is used on fiber cables? A.11n C. 802. Any Time. 802. RJ-45 D.actualtests. has the GREATEST throughput and amount of coverage? tua lTe sts A. Non-plenum C. RJ-11 Answer: B QUESTION NO: 945 Answer: A QUESTION NO: 946 A. ST C. BNC B. UTP ." . STP D.

C.CompTIA 220-701: Practice Exam A. Denial of Service (DoS) attack D. The technician explains this is against company policy. D." . Compliance in the workplace "Pass Any Exam. Dealing appropriately with confidential materials B. Update the keyboard drivers. Press ctrl + alt + delete on the keyboard. Any Time. Re-install the OS. Maximum resistance C. Which of the following threats has been attempted? sts . Answer: C QUESTION NO: 949 Answer: A QUESTION NO: 950 New policies have just been developed by a companys IT Department. B. The employees signing this memo and carrying out these new procedures is an example of which of the following? A. Social engineering B. Mantrap tua lTe A caller tells a technician that they need their username and password so they can remote into their workstation to complete some work that was left undone.co m .com 287 Ac A.www. Maximum output wattage D.actualtests. Attach an external keyboard. Trojan attack C. Which of the following is the NEXT step in the troubleshooting process? A. Maximum input voltage B. Maximum output consumption Answer: C QUESTION NO: 948 A customer reports that their laptop keyboard does not work. The department develops a Standard Operating Procedure to be signed by all employees and displayed on the policy board.

Task scheduler C.com 288 Ac tua A. Any Time.www. 30 meters (100 feet) D. 100 meters (328 feet) C. 150 meters (492 feet) "Pass Any Exam. Cat 5e cable does not enable longer cable distances for Ethernet networks: cables are still limited to a maximum of ______in length. Exceptions C. token ring. Professionalism in the workplace D.T) Answer: B QUESTION NO: 951 A technician is processing sensitive documents when they come across documents in a file cabinet that are unmarked. Classification Answer: D Answer: C QUESTION NO: 953 Category 5e specification structured cabling is generally used to carry many other signals such as basic voice services. Despite the stricter performance specifications.A.M.co m . It is company policy that all documents be labeled even if they are not sensitive. Self monitoring. analysis and reporting technology (S.actualtests. Unclassified B. and ATM. Device Manager lTe A technician is troubleshooting and wants to limit the amount of programs on startup." . Which of the following should be used? sts QUESTION NO: 952 . 328 meters (1076 feet) B. Which of the following security elements governs data sensitivity? A. A. Event Viewer B. Configuration Utility D.CompTIA 220-701: Practice Exam C. Cultural Sensitivity D.R.

QUESTION NO: 956 It is possible to see status light indicators on the interfaces of NIC and Modem "Pass Any Exam. The nickel-based batteries are not a best choice for a portable device because the charger applies a full charge each time the portable device is connected to fixed power." . Native resolution B. A. fixed resolution of an LCD is called the native resolution. Any Time. Due to this the battery overcharges and elevates temperature that causes permanent capacity loss. Pixelation D. Alkaline D. Contrast ratio C. Base frequency Answer: A QUESTION NO: 955 Which of the following battery chemistries has the longest life when used with portable computing devices? A. NiCd B. Li-Ion Answer: D Explanation: Lithium-ion batteries (Li-ion batteries) are the rechargeable batteries in that use lithium ions in them. Because of all these features Li-Ion is the preferred battery chemistry for portable computing devices.actualtests.co m Explanation: The single. NiMH C.com 289 Ac tua lTe sts . . This chemistry has a high energy density and is lightweight.www.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 954 The _________is the measurement of the number of pixels an LCD monitor can display without the image appearing distorted. Besides they only receive charge if the voltage is low.

www. You always need to compromise in configuration when you purchase a laptop in your decided budget.co m Answer: B 290 .CompTIA 220-701: Practice Exam A. and the operating system. basic input/output system (BIOS).actualtests. False Answer: A QUESTION NO: 957 Which of the following is not a benefit of laptop design? A. Portability B. Answer: B Explanation: You need Windows 98 or later to use ACPI. QUESTION NO: 959 "Pass Any Exam. In addition.com Ac tua lTe QUESTION NO: 958 sts Explanation: Laptops cannot offer increased performance. ACPI must be supported by the computer motherboard. Increased performance C. Higher-quality construction Which of the following is not a requirement for ACPI to function? A. The motherboard must support ACPI D. The processor must support ACPI. Any Time. A high configuration desktop computer can be purchased in the same price that you would spend to purchase a low configuration laptop. the motherboard and processor must support the standard. The BIOS must support ACPI B. YOU must be running Windows 95 or later C." . True B. Advanced Configuration and Power Interface (ACPI) is an industry specification for the efficient handling of power consumption computers. Desktop replacement D. .

Touchpad B. Any Time. 72-pin SIMM C.co m 291 . The DDR SDRAM chips used are of the TSOP package and are available in two frequencies.com Ac tua lTe sts .actualtests. 184-pin DIMM D. QUESTION NO: 960 Which laptop input device was released with the IBM ThinkPad series of laptops? A. QUESTION NO: 961 Which of the following is a disturbance that affects an electrical circuit. ESD C. RFI B. The SDR SDRAM uses DIMMs with 168 pins. such as wireless communications. 200 MHz and 266 MHz with operational voltage 2. Mouse C. The SIMM is the predecessor to the DIMM." . 168-pin DIMM B. due to either electromagnetic conduction or electromagnetic radiation emitted from an external source? A. Trackball Answer: C Explanation: The laptop input device released with the IBM ThinkPad series of laptops is TrackPoint point stick.CompTIA 220-701: Practice Exam Which packaging is used for DDR SDRAM memory? A. RIMM Answer: C Explanation: DDR SDRAM is manufactured on a 184-pin DIMM and is the newest of the memory types under development.5v. EMI Answer: A "Pass Any Exam. CRT D.www. Point stick D.

Social engineering Answer: A QUESTION NO: 965 Which step in the EP print process uses a laser to discharge selected areas of the photosensitive drum. Where could you check for troubleshooting information? (Choose all that apply. Run Windows without processing AUTO EXEC.www. . The manual that came with the card D. DOS B.actualtests. Start Windows using only basic files and drivers.C QUESTION NO: 963 Answer: C Explanation: When you boot Windows in Safe Mode.BAT and CON FIG." . D. Worm C. Any Time. QUESTION NO: 964 Which type of attack denies authorized user's access to network resources? A. Skip loading the Registry.com 292 Ac tua lTe sts A. The video card manufacturer's website C. Windows loads only basic files and drivers so that you can find out the configuration errors easily. The server log Answer: B.co m What does Safe Mode allow you to do? . Boot the system without scanning drives.CompTIA 220-701: Practice Exam QUESTION NO: 962 You are having problems with the video card in one of your computers.) A.SYS B. Another computer with the same video card B. Logic bomb D. thus forming an image on the drum? "Pass Any Exam. C.

When a password policy enforces complex rules. RDISK.EXE "Pass Any Exam. Answer: D QUESTION NO: 968 What do you use in Windows XP to create a recovery disk? A. it can be easier to use a password generator based on that set of rules than to manually create passwords. Dirty drum D. Generators create new passwords every time a user signs in to prevent social engineering. Generators eliminate the requirement to establish log-in attempt limitations. Brokenfuser Answer: B QUESTION NO: 967 A. C. Generators eliminate a user's tendency to create passwords that can be a security liability. thus forming an image on the drum. Writing B. Generators extend the requirement to periodically change passwords." . Transferring C. QUESTION NO: 966 Which of the following could be the cause of paper jams on a laser printer? A. Developing D. B.www. Worn pickup rollers C.com Ac tua A password generator can be part of a password manager. Cleaning Answer: A Explanation: The writing step in the EP print process uses laser diodes to discharge an invisible electric image to the selected areas of the photosensitive drum.co m 293 . Defective toner cartridge B. What can we benefit from a password generator? lTe sts .CompTIA 220-701: Practice Exam A. Automated System Recovery (ASR) B.actualtests. D. Any Time.

DC out voltage pairings accurately represents the input and output respectively in Power supplies and AC adapters. DC out C. AC in. CSMA/CA D.com 294 Ac tua lTe sts . of power supplies and AC adapters? A. AC in. Emergency Recovery System (ERS) Answer: A Explanation: To create a recovery disk in Windows XP. QUESTION NO: 971 What model is used to provide a common way to describe network protocols? A. DVD media.actualtests. DC in. Any Time. respectively.www. OSI B. AC out Answer: C Explanation: The AC in. which one accurately represents the input and output. ISO C. and CD media. CSMA/CD "Pass Any Exam. Enhanced Startup Disk (ESD) D. you need to use Automated System Recovery (ASR).co m . AC out B. True B.CompTIA 220-701: Practice Exam C. False Answer: A QUESTION NO: 970 Of the following voltage pairings. QUESTION NO: 969 Blu-Ray drives can read Blu-Ray media. A. They use standard wall outlets for an input of AC voltage and they convert the AC voltage to the DC voltages required by the devices that use DC Voltage. DC out D. DC in." .

The normal backup clears the archive bit after backing up to let the system know that the file was backed up. QUESTION NO: 973 Answer: B.) lTe sts .11b C. Complete B.11b and 802. 802. Normal C.4GHz radio frequency range and are directly compatible with each other are 802. QUESTION NO: 974 The program that performs an upgrade from Windows NT to Windows XP is called "Pass Any Exam. 802.11a operates in the 5GHz range and 802.www.11g.11g tua Which of the following wireless IEEE standards operate on the 2.11d D. Incremental D. 802.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 972 What type of backup will back up all selected files and then clear the archive bit? A.actualtests.D Explanation: The wireless IEEE standards for your laptop that can operate in the 2.co m . Copy Answer: B Explanation: To back up all the selected files and then clear the archive bit.com 295 Ac A. Although Incremental backup clears the archive bit. There is no such option as Complete backup. you need to select the normal backup type.11a B. Any Time.11d is not a commonly implemented standard.4GHz radio frequency and are directly compatible with each other? (Choose all that apply." . Copy backs up all files but does not clear the archive bit. it only backs up files the files that have changed since the last backup. 802. 802.

2. Security zones D. It is the first layer of access control that is intended to delay or deter entrance into a facility.EXE Answer: D QUESTION NO: 975 High-density three and a half floppy diskettes have a formatted capacity of: A.CompTIA 220-701: Practice Exam A.88MB Answer: C QUESTION NO: 976 Which component of physical security addresses outer-level access control? A.44MB D.EXE D.www. The extended-density 3½? floppy diskettes can be formatted to 2.co m 296 .88MB. 720KB C. 360KB B.BAT B. . Mantraps C.44MB. WINNT32. Any Time. Perimeter security B. WINNT.actualtests. 1. The Double-density 5¼? floppies and double-density floppies on the other hand can be formatted to a capacity of 360KB and 720KB respectively. SETUP. Strong passwords Answer: A Explanation: The Perimeter security is the physical security zone that addresses the outer-level access control of a facility. INSTALL.EXE C." .com Ac tua lTe sts Explanation: High-density 3½? floppy diskettes have a formatted capacity of 1. QUESTION NO: 977 "Pass Any Exam.

Mesh Answer: A QUESTION NO: 980 All of the following are Windows file-related problems except_________ A. A. and then remove it from laptop. Star B.CompTIA 220-701: Practice Exam In order to delete and/or replace system files. Any Time.actualtests. Ring D.www. AUTO EXEC. ATT RIB D. False Answer: A QUESTION NO: 979 Which of the following topologies allows for network expansion with the least amount of disruption for the current network users? A.co m .Only attributes on the file before you replace the file? A. System. which command do you use to remove the Hidden.Boot file issues Answer: C "Pass Any Exam. DELETE Answer: C QUESTION NO: 978 The most appropriate way to remove a USB device on a laptop computer is to stop the device first. BUS C. UNDELETE B. ERASE C." . and ReaD. True B. System files not found B.com 297 Ac tua lTe sts .BAT issues D. Swap file issues OE. Configuration file issues C.

The server indicates that it has exceeded its session limit. Any Time. Which type of attack is probably occurring? A.actualtests." . m 298 . False tua QUESTION NO: 983 lTe Answer: A sts A. B. Smurf attack C. TCP/IP hijacking Answer: A QUESTION NO: 982 The edit command line tool is able to open a text based word processor Answer: A QUESTION NO: 984 Which of the following file attributes are available to files on a FAT32 partition? A. Archive D. Hidden. True B. True B.www. False . Read Only C. Virus attack D. TCPACKattack B. System "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 981 A server on your network will no longer accept connections using the TCP protocol.com Ac A.co The net use F: \\ComputerName\ShareName /persistent:YES command will automatically reconnect a network drive as F: after a restart on a Windows XP system.

Archive.D QUESTION NO: 986 A. eSATA and Express Card/54 are examples of hot pluggable devices A. You notice that among all of the other ports. QUESTION NO: 985 You are administering a system that has been locked down for security reasons. The attributes such as Encryption and Compression are not supported by FAT 32.C. Telnet B.co m 299 . FTP C. Cable B.com Ac The Point-to-Point Protocol over Ethernet (PPPoE) is a network protocol for encapsulating Pointto-Point Protocol (PPP) frames inside Ethernet frames. Dial-up Answer: C QUESTION NO: 987 USB. Any Time." .D Explanation: On a FAT 32 partition in Windows XP you can set Hidden.www. Satellite C.B. Refer to the following Internet connectivity methods. They are supported by NTFS files system. and System attributes on the files. Read Only. True "Pass Any Exam. DSL D. What services are associated with these ports? (Choose two. which one provides digital data transmission over the wires of a local telephone network and uses protocols such as PPPoE? tua lTe sts . port 443 and port 80 have been disabled. Compression Answer: A.actualtests. HTTPS Answer: C.CompTIA 220-701: Practice Exam E.) A. HTTP D.

Hide answers/explanations Atypical backlight technology is A. Like a hard drive. POST B." . CRT B. is necessary to be entered before booting into the operating system? A.co Answer: D m 300 . User Accounts C. Any Time. floppy drives have a 5. the floppy drive requires no external access.ROM drives. False Answer: A QUESTION NO: 988 Which of the following statements regarding floppy drive installation is true? A. LED Answer: B QUESTION NO: 990 Which of the following password. Because it is antiquated technology. Like DVD. BIOS D.actualtests. once setup. B. you must insert the connector correctly or the drive can be damaged.www. floppy disk drives can no longer be purchased new. LDAP Answer: C "Pass Any Exam. D. LCD D.com Ac tua lTe sts QUESTION NO: 989 .25-inch form factor and must be installed in the larger drive bays C.CompTIA 220-701: Practice Exam B. CCFL C. Although some drives might not clearly key the receptacle for the Berg power connector.

one of the characteristic of Windows operating system lets a user change which devices his computer uses when he moves it from location to location. D.com Ac tua lTe sts . YOU must use an external CPU/RAM programming station topreconfigure these components for your specific motherboard. B. modern operating system on a computer lacking mutable secondary storage? A.co m 301 . C. Live CD B." . Hardware profile C. Driver signing D. For example. Modern motherboards have intelligent BIOS routines that automatically recognize and configure themselves for the CPU and RAM.www. The motherboard is preset from the factory to work with only one CPU and only one type of RAM module. which statement concerning CPU and RAM configuration is most true? A. the portable computer will automatically connect to a wireless network.CompTIA 220-701: Practice Exam QUESTION NO: 991 Which of the following contains a bootable computer operating system and is unique in that they have the ability to run a complete. The CPU and RAM modules have DIP switches on them that must be set the same as the DIP switch on the motherboard. if it is used in a hotel or on an airplane. Floppy D. Which of the following feature enables that? A. Network C. however. Roaming profile B. a portable computer with a docking station is generally connected to a local wired network. Wireless Zero Configuration Answer: B QUESTION NO: 993 For modern motherboards. "Pass Any Exam. Internal hard drive Answer: A QUESTION NO: 992 As portable computers are used in a variety of locations. Any Time.actualtests.

malicious software that monitors Internet surfing habits C.co Which of the following allows for creating a private scope of computer communications or providing a secure extension of a private network into an insecure network? m . VPN C.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 994 Warm is a type of: A. As an experienced technician.ROM drive Answer: A QUESTION NO: 997 "Pass Any Exam.www." . FTP B. HTTP sts . During your working hours. a customer calls you and is wondering what requires special attention if he wants to ship a laptop. Any Time.com 302 Ac tua lTe A. Remove LCD C.actualtests. Remove PC card adapters B. WAN D. Remove DVD. Remove Backlight D. malicious software that changes the user's home page D. what is your recommendation so as to avoid the potential damage during transit? A. malicious software attached to another piece of software Answer: A QUESTION NO: 995 Answer: B QUESTION NO: 996 You are an IT professional in an international company. malicious software that is self-replicating and self-propagating B.

C:\System32\Win B. which one about the Virtual Private Network (VPN) is the most appropriate? sts QUESTION NO: 999 .CompTIA 220-701: Practice Exam Aero is a feature of the Windows Vista Ultimate operating system A. B. C:\Win\System32 "Pass Any Exam. DNS server Answer: A. A VPN is a secured line of communication between two points through a public network.actualtests. False Answer: A QUESTION NO: 998 Which elements are required to communicate on a TCP/IP network? (Choose all that apply.com Ac tua lTe Refer to the following descriptions." . C. Any Time. IP address B.) A. A VPN is a private network between two computers using wireless cards without using a wireless access point between them. A VPN is a testing protocol to verify the strength of a security infrastructure using mock intrusion attacks. D.co m 303 . A VPN is a networking protocol used for the propagation of virus data to ensure anti-virus is up to date. True B. Hide answers/explanations Answer: C QUESTION NO: 1000 Which of the following locations is common for system files? A. C:\System\Windows32 C. Default gateway D. Subnet mask C.B A.www.

QUESTION NO: 1003 Which of the following is a socket technology that is designed to ease insertion of modern CPUs? A." . what is the error that will be generated? . C:\Windows\System32 Answer: D QUESTION NO: 1001 Which LCD component is responsible for providing brightness? A.actualtests. Backlight B. Backdrop Answer: A Answer: B Explanation: When a program in Windows illegally accesses the memory of another program then a general protection fault (GPF) error occurs in Windows. Any Time. General protection fault C. Windows protection error B. This error usually happens due to the sloppy programming and can be resolved by clearing the memory with a reboot.co QUESTION NO: 1002 m 304 .CompTIA 220-701: Practice Exam D. SPGA "Pass Any Exam. ZIF C. LPGA D. Socket479 B.com Ac tua lTe A. System lock-up sts When a Windows-based application attempts to access memory another program is using. Inverter C. It also occurs when a program tries to access a memory address which does not exist. Illegal operation D. Screen D.www.

Double-sided. The dual layer capacity of Blu -ray disk is 50 GB. No other given options can store roughly more than 17GB of data. Right-clicking the mouse and dragging the Taskbar to make it bigger B. Double-sided. Highlighting the Taskbar and double-clicking in the center tua lTe sts . Hard disk D.co m 305 . and then clicking and dragging D. QUESTION NO: 1005 The Taskbar can be increased in size by Answer: C QUESTION NO: 1006 Which of the following is not one of the three major components of a hard disk drive system? A. Drive interface B. Single-sided. single-layer DVD+R Answer: B Explanation: Blu -ray disc (also known as Blu -ray or BD) is an optical disc storage medium designed to supersede the standard DVD format. Left-clicking the mouse and double-clicking the Taskbar C. Any Time.R D. single-layer DVD. Moving the mouse pointer to the top of the Taskbar.actualtests. Host adapter Answer: A "Pass Any Exam. double-layer DVD+R B. Controller C. pausing until the pointer turns into a double-headed arrow. Double-sided. single-layerBlu-ray disc C.www. Its main uses are storing high-definition video Blu -ray discs can store 25GB of data single-sided and single-layer.com Ac A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 1004 Which optical disc format supports a data capacity of 25GB? A." .

and a host adapter.co m . The drive interface is the computer bus that connects the hard disk drive to the processor and memory. What term do you use to describe attacks of this type? A. 21 B." . Perimeter security D. Some attacks. Social engineering B. It is a common component of the controller and host adapter and therefore it is not one of the major components of a hard disk drive system. Power surge D. you explain. Biometrics "Pass Any Exam. you notice a discolored area. you're trying to educate users on the importance of security. 23 D.com 306 Ac tua lTe sts . Any Time. IDS system C. take advantage of human shortcoming to gain access that should otherwise be denied. A HDD magnetically stores data on discs that are known as platters. What is usually a cause of this? A.actualtests.CompTIA 220-701: Practice Exam Explanation: The three major components of a hard disk drive system are hard disk.www. 24 Answer: C QUESTION NO: 1008 While inspecting a motherboard. Which port will you need to block to prevent Telnet from being used? A. you decide to use your firewall to block the Telnet protocol. QUESTION NO: 1007 To increase security. 22 C. Improper manufacture C. controller. Underclocking Answer: C QUESTION NO: 1009 As part of your training program. Spilled liquid B. You explain to them that not every attack depends on implementing advanced technological methods.

which can connect up to __peripherals in a daisy-chained topology.co m 307 . which means delivering data at a guaranteed rate. /and D. It was used with trademarked name FireWire. 63 D. 7 Answer: C Which of the following options can be used with a command at a command prompt to see what options are available with it? A.com Ac QUESTION NO: 1011 tua Explanation: IEEE 1394 standard was first developed by Apple. lTe sts . A. /help C. such as video devices. /more Answer: A QUESTION NO: 1012 "Pass Any Exam. Other companies make use of other named such as i.www. This is because it is not only high speed but also supports isochronous data. QUESTION NO: 1010 The IEEE 1394 interface is a serial bus interface standard for high-speed communications and isochronous real-time data transfer. to describe their 1394 products. /? B.actualtests." . 127 C.link and Lynx. A single 1394 port can be used to connect up 63 external devices and is ideal for devices that need to transfer high level of data in real-time. 15 B.CompTIA 220-701: Practice Exam Answer: A Explanation: This is called the Social engineering attack where the attackers use the inherent trust in the human species to gain access to their work environment. Any Time.

" . Click Start-> All Programs-> Search. Ipconfig C. B. Tracert D. tua lTe Explanation: A bubble-jet printer is any printer that fires extremely small droplets of ink onto paper to create an image in the form of letters or graphics. D. Click Start-> Search.co m 308 . Run search.com Ac A daisy print wheel is a device around which is a set of print characters that make a typing impression on paper. Laser toners are much larger and more expensive than inkjet ink and more difficult to recycle. Answer: D "Pass Any Exam. Ink cartridge B. how can you start a search for files and folders? A. Left-click a directory and choose Find.actualtests. Toner cartridge are used in Laser toner cartridges contain dry ink (toner).www. A Paper tray is a storing tray holding a stack of sheets of paper for feeding into a printer includes opposite paper guides one of which is adjustable relative to the other for varying the spacing between the paper guides. C.CompTIA 220-701: Practice Exam Which tool can be used to test connectivity and see the path taken to reach another host? A. This ink is fired through Ink Cartridge. Any Time. Nslookup Answer: C QUESTION NO: 1013 Which device in a bubble-jet printer contains the printhead? A. Daisy wheel D. Ping B.exe at the command prompt. sts . Paper tray Answer: A QUESTION NO: 1014 In Windows XP. Toner cartridge C.

Display an OSHA poster in a prominent location. Answer: C. Carry monitors with the glass face away from your body. Use a cart for heavy objects. Class B C. D. B. This is not a valid IP address .com 309 Ac tua lTe sts A. Class C D. D. which of the following are good procedures to follow? (Choose all that apply. What class is this address? . Class A B.226.) A.) A. Lift by bending over at the waist. Answer: B. Provide properly maintained tools and equipment.D QUESTION NO: 1018 What is the name of the power connector that is larger than the connector used for floppy diskette drives and that is commonly used with PATA drives? A. Ensure that there are no safety hazards in your path.actualtests. AT system connector B.C.D QUESTION NO: 1016 Answer: B QUESTION NO: 1017 When moving computer equipment.18. Berg "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 1015 Which of the following are OSHA requirements for a safe work environment that must be followed by employers? (Choose all that apply.www." . C.1. Keep records of accident reports. C. Any Time.co m You have a computer with the IP address 171. B. Attend yearly OSHA safe work environment seminars.

CompTIA 220-701: Practice Exam C. you see residue from previous images on the output.) A. S3 D. Molex D. For example.co m Answer: C 310 . S2 C. S4 QUESTION NO: 1020 A. Any Time. ATX system connector Answer: C QUESTION NO: 1019 Which of the following sleep modes is also known as Standby? A. .D QUESTION NO: 1022 "Pass Any Exam.com Ac tua lTe sts The docking station adds expansion capabilities. the use of a docking station quickly enables a laptop computer to become a substitute for a desktop computer. True B. to a laptop. A broken cleaning blade Answer: C. as well as additional ports. A bad erasure lamp D. A faulty transfer corona wire B. What two things are the most likely causes of this problem? (Choose two.actualtests. An overheating printer C. without sacrificing the mobile computing functionality of the machine.www. False Answer: A QUESTION NO: 1021 When you print documents on your laser printer." . S1 B.

B. SATA hard drives most often use the same type of power connector as PATA hard drives. SoliD. D. Thumb drives B.co m . Memory cards C." .www.com 311 Ac tua lTe sts . there is something wrong with it.CompTIA 220-701: Practice Exam Which technology is based on flash memory and is intended to eventually replace conventional hard disk drives that have moving discs and other mechanisms? A.actualtests. you are responsible for fixing the problem. the customer is anxious to know when he might come back to pick up his computer. he takes the computer to the Repair Center and as a technician. The 4 pin Berg connectors provide power "Pass Any Exam. Any Time. Inform the customer that others are waiting. Answer: D Explanation: PATA (Parallel ATA) Hard drives are one of the earliest drive types and they do not have SATA power sockets. B.state drives D. Recently. Power supplies supply power to ATX-based motherboards with connectors known commonly as P8 and P9. Answer: A QUESTION NO: 1024 Which of the following statements about power supplies is true? A. C. Therefore they use Molex connectors. What is the best answer to that? A. Ask the customer to check daily to see when it is completed. D. Before leaving the Repair Center. Molex connectors are used with PATA hard drives. C. Ask the customer when they would like to have the work completed. So. You must make sure the voltage selector switch on the back of the power supply is switched to the lower setting if the computer is going to be used inEurope. while Berg connectors are used with floppy drives. The technician will get back to them as soon as possible. Optical drives Answer: C QUESTION NO: 1023 A customer has purchased a laptop computer for half a year. but he has no idea what the problem is. Give the customer an estimated time for repair based on the technicians assessment.

Netbook D.co m . Any Time.000 volts is below human sensation. The SATA hard drive uses 15 pin SATA Power connector and PATA hard drive uses Molex connector. 30. 3." . lTe sts . QUESTION NO: 1025 What is the approximate minimum level of static charge for humans to feel a shock? A. It has a fliparound screen and can be held like a large notebook. If the computer is going to be used in Europe the voltage selector switch on the back of the power supply should never be switched to the lower setting rather it must be set at the higher setting.actualtests.000volts C.com 312 Ac tua Explanation: The humans need an electrostatic discharge of 3. 300volts B. 300. The P8 and P9 connectors are used by AT-based motherboards. Notebook Answer: B Explanation: The Tablet PC resembles a paper notebook the most in its design and function. "Pass Any Exam.CompTIA 220-701: Practice Exam supply to floppy drives. SATA hard drives and PATA hard drives do not use the same type of power connector.000volts D. Both SATA Power connector and Molex connector cannot be used on the same drive.www. Tablet C. The charge below 3. ATX-based motherboards use 20 pin 24-pin single power connectors instead of P8 and P9 connectors. Luggable B.000volts Answer: B QUESTION NO: 1026 Which kind of laptop was designed to look and function like a paper notebook? A.000 volts to feel a shock. It also allows you to write notes directly on the screen with a special pen called stylus.

eSATA and Express Card/54 are examples of hot pluggable devices A. Any Time. False Answer: A "Pass Any Exam.com Ac tua lTe sts . True B.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 1027 USB." .www.co m 313 .

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