Telepresence Endpoints Knowledge Base Articles

Cisco TelePresence Video Systems
Contents Introduction C Series SX20 MX Series EX Series MXP Series E20 All products Q&A Appendix
1
Knowledge base EX Series Profile Series Quick Set Series Codec C Series MXP Endpoints MX Series IP Video Phone E20
MARCH 2012
D14865.02 Endpoints Knowledge Base Articles | 2012 March 2011-2012 Cisco Systems, Inc. All rights reserved.
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Knowledge base
Contents
Introduction
C Series
SX20
MX Series
EX Series
MXP Series
E20
All products
Q&A
Appendix
Thank you for choosing Cisco!

Your Cisco product has been designed to give you many years of safe, reliable operation. The articles in his Knowledge Base give advice on installation, interoperability, configuration, firewalls, and many other frequently asked questions. Our main objective is to address your goals and needs. Please let us know how well we succeeded! May we recommend that you visit the Cisco web site regularly for updated versions of this guide. The user documentation can be found on http://www.cisco.com/go/telepresence/docs.
Table of Contents
Introduction ........................................................................3 User documentation ............................................................4 Software ..............................................................................4 Cisco contact ......................................................................4 Questions by product series ...............................................5 Cisco TelePresence C Series questions..............................6 Cisco TelePresence SX20 questions...................................8 Cisco TelePresence MX Series questions ...........................9 Cisco TelePresence EX Series questions ..........................10 Cisco TelePresence MXP endpoints questions .................11 Cisco IP Video Phone E20 questions ................................12 All questions in this knowledge base .................................13
Intellectual property rights

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY. The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCBs public domain version of the UNIX operating system. All rights reserved. Copyright 1981, Regents of the University of California. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Ciscos trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R) Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental. TANDBERG is now a part of Cisco. TANDBERG is a registered trademark belonging to Tandberg ASA.
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Questions and answers ....................................................17 Appendix .........................................................................66 . User documentation on the Cisco web site.......................67
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Knowledge base
Contents
Introduction
C Series
SX20
MX Series
EX Series
MXP Series
E20
All products
Q&A
Appendix
Chapter 1
Introduction
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Knowledge base
Contents
Introduction
C Series
SX20
MX Series
EX Series
MXP Series
E20
All products
Q&A
Appendix
Several small articles related to the Cisco TelePresence products listed below are gathered in this Knowledge Base document. Most of the articles are in question-answer form and cover installation, interoperability, configuration, firewalls, and many other frequently asked questions. For complete user guides for the products, please visit the web pages as described to the right.
User documentation
For all our products we have several guides suitable for various user groups. You can download all the user guides for the Cisco TelePresence products from the Cisco web site, http://www.cisco.com/go/telepresence/docs Guidelines how to find the documentation on the Cisco web site are included in the User documentation on the Cisco web site appendix.
Cisco contact
On our web site you can find an overview of the worldwide Cisco contacts. Go to: http://www.cisco.com/web/siteassets/contacts Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Dr. San Jose, CA 95134 USA
Cisco TelePresence products covered in this guide

EX Series: EX90 EX60 Profile Series using Codec C Series: Profile 42 Profile 52 Profile 52 Dual Profile 55 Profile 55 Dual Profile 65 Profile 65 Dual Quick Set Series SX20 Quick Set Quick Set C20 Codec C Series: Codec C40 Codec C60 Codec C90 MX Series MX200 MX300 MXP Endpoints IP Video Phone E20
Software
You can download the software for your product from the Cisco web site, go to: http://www.cisco.com/cisco/software/navigator.html
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Contents
Introduction
C Series
SX20
MX Series
EX Series
MXP Series
E20
All products
Q&A
Appendix
Chapter 2
Questions by product series
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Knowledge base
Contents
Introduction
C Series
SX20
MX Series
EX Series
MXP Series
E20
All products
Q&A
Appendix
Cisco TelePresence C Series questions

The knowledge base articles which are relevant for Cisco TelePresence products based on the Codec C Series, are listed below. The article number is used as a reference only. Many of these articles apply to multiple product series. In the eletronic version of this document the entries in the list below are all hyperlinks. Just click the question to go to the relevant article in Chapter 3, Questions and answers.
300: Why does my monitor connected to the Cisco TelePresence System Codec not go into standby mode? 302: How do I change my On Screen Display (OSD) to be displayed on a different output than HDMI 1 on my Cisco TelePresence System Codec? 303: My Cisco TelePresence System Codec does not seem to boot up (no video is displayed on the monitor), why? 307: What is the maximum length of the HDMI cable connecting the Cisco TelePresence System Codec to the monitor? 308: What is the maximum length of the cable between the Cisco TelePresence System Codec and the camera when using HD-SDI? 309: Is the API (dataport commands) for the Cisco TelePresence System Codec backwards compatible with the MXP platform? 311: How do I enable HTTPS on my Cisco TelePresence video system? 312: Are there any shortcuts for displaying the System Information screen of the Cisco TelePresence System Codec? 313: I changed the video output on the Cisco TelePresence System Codec to a new resolution not supported by the monitor, how do I revert this? 315: How do I place a SIP call from the GUI on the Cisco TelePresence without changing the default dial protocol? 318: My Pioneer plasma monitor does not display the image correctly from my Cisco TelePresence System Codec. Why? 319: My monitor displays the image from the Cisco TelePresence System Codec outside of the monitor frame, why? 320: How do I get a 'snapshot' of the current video input from my Cisco TelePresence System Codec? 321: I lost some of my settings after I powered down the Cisco TelePresence System Codec. Why? 324: Why does the System information display 1920*1088 pixels when I am placing a call using 1080p on the Cisco TelePresence System Codec? 325: I cannot get any audio from the Cisco TelePresence System Codec when it is connected to my monitor using HDMI, why? 326: The audio on the dual stream is out of sync with the dual stream video using the Cisco TelePresence System Codec, why? 328: What is the difference between encryption 'Best Effort' on the Cisco TelePresence System Codec and encryption 'Auto' on the MXP platform? 329: Why can I only place point-to-point calls on my Cisco TelePresence System Codec? 330: How do I install the MultiSite option key?
331: How do I restore the factory default settings on a Cisco TelePresence System Codec? 332: I installed a second Cisco TelePresence PrecisionHD 1080p Camera on my Cisco TelePresence System Codec, but I am unable to control it. Why? 333: I installed a video camera to video input number 2 of my Cisco TelePresence System Codec C90 using component video, now I'm not able to get any video when I activate this source. Why? 336: Where can I find more information on the different settings in the 'Advanced configuration' menu of my Cisco TelePresence System Codec? 337: How do I upgrade the software on the Cisco TelePresence System Codec? 339: Where can I find descriptions of the Cisco TelePresence System Codec C Series and Cisco TelePresence SX20 Quick Set API commands? 362: I have problems installing the Option Keys of my Cisco TelePresence video system. Why? 363: Is transcoding supported by the Cisco TelePresence System Codec for the H.239/dual stream? 524: Are there any shortcuts on the Cisco TelePresence System Codec remote control? 526: What do the LEDS on the Cisco TelePresence video systems mean? 528: Which resolutions does the Cisco TelePresence System support at 60 fps? 530: What is the relationship between transmitted framerate and bandwidth on the Cisco TelePresence video systems? 534: How do I use the Cisco TelePresence System Codec optimal definition profiles? 535: How do I reset the Cisco TelePresence System Codec C20 to the factory settings? 545: How do I call someone on a different IP network? 546: How do I change from dialing numbers to dialing letters (touch tone mode) using the remote control or keypad? 558: How do I record my video calls? 560: Where should I place the microphones in a video room? 561: How should the video room layout and lighting be? 607: Can I use a T1 with a Cisco TelePresence MCU? 630: When connecting to the DVI-I output on the Cisco TelePresence System Codec C40, nothing is displayed on the screen, why? 631: When connecting to the second HDMI output on the Cisco TelePresence System Codec C20, C40, SX20 or EX90, nothing is displayed on the screen, why? 662: What should I do before contacting TAC? 668: Which endpoints use the Cisco TelePresence Touch controller? 669: Which endpoints ship with Cisco TelePresence Touch controller as standard UI and which endpoints have it as an option?
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Knowledge base
Contents
Introduction
C Series
SX20
MX Series
EX Series
MXP Series
E20
All products
Q&A
Appendix
670: Do all installations of the Cisco TelePresence Touch controller support use of handset for audio on the Touch controller? 671: How do I install the Cisco TelePresence Touch controller with a codec when connecting over LAN? 672: How do I install the Cisco TelePresence Touch controller with a C Series codec when connecting directly to the secondary Ethernet port of the codec? 673: Are there any requirements or limitations on the length of the ethernet cable when connecting the Cisco TelePresence Touch controller to a codec? 674: What is the difference between the Cisco TelePresence Touch controller for EX Series, SX20 and C Series? 676: Can I connect more than one Cisco TelePresence Touch controller to a Cisco TelePresemce video system? 677: Can I use both the Cisco TelePresence Touch controller and the remote control at the same time? 688: How can I use a dedicated monitor for showing presentations only? 689: How do I select which monitor output is primary and which is secondary? 692: Why can I hear myself in my speakers when I am using a Cisco TelePresence video system? 693: How do I pan and tilt a PrecisionHD camera? 694: How do I setup a Cisco TelePresence video system so that I am not disturbed by incoming calls when Im already in a call?
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Knowledge base
Contents
Introduction
C Series
SX20
MX Series
EX Series
MXP Series
E20
All products
Q&A
Appendix
Cisco TelePresence SX20 questions

The knowledge base articles which are relevant for Cisco TelePresence products based on the SX20 Quick Set, are listed below. The article number is used as a reference only. Many of these articles apply to multiple product series.
300: Why does my monitor connected to the Cisco TelePresence System Codec not go into standby mode? 302: How do I change my On Screen Display (OSD) to be displayed on a different output than HDMI 1 on my Cisco TelePresence System Codec? 303: My Cisco TelePresence System Codec does not seem to boot up (no video is displayed on the monitor), why? 307: What is the maximum length of the HDMI cable connecting the Cisco TelePresence System Codec to the monitor? 309: Is the API (dataport commands) for the Cisco TelePresence System Codec backwards compatible with the MXP platform? 311: How do I enable HTTPS on my Cisco TelePresence video system? 312: Are there any shortcuts for displaying the System Information screen of the Cisco TelePresence System Codec? 313: I changed the video output on the Cisco TelePresence System Codec to a new resolution not supported by the monitor, how do I revert this? 315: How do I place a SIP call from the GUI on the Cisco TelePresence without changing the default dial protocol? 318: My Pioneer plasma monitor does not display the image correctly from my Cisco TelePresence System Codec. Why? 319: My monitor displays the image from the Cisco TelePresence System Codec outside of the monitor frame, why? 320: How do I get a 'snapshot' of the current video input from my Cisco TelePresence System Codec? 321: I lost some of my settings after I powered down the Cisco TelePresence System Codec. Why? 324: Why does the System information display 1920*1088 pixels when I am placing a call using 1080p on the Cisco TelePresence System Codec? 325: I cannot get any audio from the Cisco TelePresence System Codec when it is connected to my monitor using HDMI, why? 326: The audio on the dual stream is out of sync with the dual stream video using the Cisco TelePresence System Codec, why? 328: What is the difference between encryption 'Best Effort' on the Cisco TelePresence System Codec and encryption 'Auto' on the MXP platform? 329: Why can I only place point-to-point calls on my Cisco TelePresence System Codec? 330: How do I install the MultiSite option key? 331: How do I restore the factory default settings on a Cisco TelePresence System Codec? 336: Where can I find more information on the different settings in the 'Advanced configuration' menu of my Cisco TelePresence System Codec? 339: Where can I find descriptions of the Cisco TelePresence System Codec C Series and Cisco TelePresence SX20 Quick Set API commands? 362: I have problems installing the Option Keys of my Cisco TelePresence video system. Why? 363: Is transcoding supported by the Cisco TelePresence System Codec for the H.239/dual stream? 524: Are there any shortcuts on the Cisco TelePresence System Codec remote control? 526: What do the LEDS on the Cisco TelePresence video systems mean? 528: Which resolutions does the Cisco TelePresence System support at 60 fps? 530: What is the relationship between transmitted framerate and bandwidth on the Cisco TelePresence video systems? 534: How do I use the Cisco TelePresence System Codec optimal definition profiles? 545: How do I call someone on a different IP network? 546: How do I change from dialing numbers to dialing letters (touch tone mode) using the remote control or keypad? 558: How do I record my video calls? 560: Where should I place the microphones in a video room? 561: How should the video room layout and lighting be? 631: When connecting to the second HDMI output on the Cisco TelePresence System Codec C20, C40, SX20 or EX90, nothing is displayed on the screen, why? 668: Which endpoints use the Cisco TelePresence Touch controller? 669: Which endpoints ship with Cisco TelePresence Touch controller as standard UI and which endpoints have it as an option? 670: Do all installations of the Cisco TelePresence Touch controller support use of handset for audio on the Touch controller? 673: Are there any requirements or limitations on the length of the ethernet cable when connecting the Cisco TelePresence Touch controller to a codec? 674: What is the difference between the Cisco TelePresence Touch controller for EX Series, SX20 and C Series? 676: Can I connect more than one Cisco TelePresence Touch controller to a Cisco TelePresemce video system? 677: Can I use both the Cisco TelePresence Touch controller and the remote control at the same time? 688: How can I use a dedicated monitor for showing presentations only? 689: How do I select which monitor output is primary and which is secondary? 693: How do I pan and tilt a PrecisionHD camera? 694: How do I setup a Cisco TelePresence video system so that I am not disturbed by incoming calls when Im already in a call?
In the eletronic version of this document the entries in the list below are all hyperlinks. Just click the question to go to the relevant article in Chapter 3, Questions and answers.
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Knowledge base
Contents
Introduction
C Series
SX20
MX Series
EX Series
MXP Series
E20
All products
Q&A
Appendix
Cisco TelePresence MX Series questions

The knowledge base articles which are relevant for Cisco TelePresence products in the MX Series, are listed below. The article number is used as a reference only. Many of these articles apply to multiple product series. In the eletronic version of this document the entries in the list below are all hyperlinks. Just click the question to go to the relevant article in Chapter 3, Questions and answers.
311: How do I enable HTTPS on my Cisco TelePresence video system? 315: How do I place a SIP call from the GUI on the Cisco TelePresence without changing the default dial protocol? 320: How do I get a 'snapshot' of the current video input from my Cisco TelePresence System Codec? 324: Why does the System information display 1920*1088 pixels when I am placing a call using 1080p on the Cisco TelePresence System Codec? 326: The audio on the dual stream is out of sync with the dual stream video using the Cisco TelePresence System Codec, why? 328: What is the difference between encryption 'Best Effort' on the Cisco TelePresence System Codec and encryption 'Auto' on the MXP platform? 331: How do I restore the factory default settings on a Cisco TelePresence System Codec? 336: Where can I find more information on the different settings in the 'Advanced configuration' menu of my Cisco TelePresence System Codec? 337: How do I upgrade the software on the Cisco TelePresence System Codec? 362: I have problems installing the Option Keys of my Cisco TelePresence video system. Why? 363: Is transcoding supported by the Cisco TelePresence System Codec for the H.239/dual stream? 526: What do the LEDS on the Cisco TelePresence video systems mean? 528: Which resolutions does the Cisco TelePresence System support at 60 fps? 530: What is the relationship between transmitted framerate and bandwidth on the Cisco TelePresence video systems? 534: How do I use the Cisco TelePresence System Codec optimal definition profiles? 545: How do I call someone on a different IP network? 558: How do I record my video calls? 560: Where should I place the microphones in a video room? 561: How should the video room layout and lighting be? 612: Are the Cisco TelePresence MX200, MX300, EX60 and EX90 compatible with other Cisco TelePresence endpoints? 615: How do I get phone books on my Cisco TelePresence MX200, MX300, EX60 and EX90? 616: What is the default user name and password for the Cisco TelePresence MX200, MX300, EX60 and EX90? 617: Do the Cisco TelePresence MX200, MX300, EX60 and EX90 have support for Cisco TMS Agent large scale provisioning? 618: Do MX200, MX300, EX60 and EX90 support multiple languages?
621: Does the customized loaded wallpaper on the Cisco TelePresence MX200, MX300, EX60 and EX90 main screen be reflected on the Touch controller? 622: Can I use the Cisco TelePresence MX200, MX300, EX60 and EX90 as a USB hub? 623: Does the Cisco TelePresence MX200, MX300, EX60 and EX90 support 60 fps? 625: Can I use the Cisco TelePresence MX200, MX300, EX60 and EX90 as a VoIP phone? 626: Can I connect a Bluetooth headset to the Cisco TelePresence MX200, MX300, EX60 and EX90? 627: Do Cisco TelePresence MX200, MX300, EX60 and EX90 support Multiway? 628: How do I reset the Cisco TelePresence MX200, MX300, EX60 or EX90 to the factory settings? 664: Do the PrecisionHD cameras on the Cisco TelePresence MX200, MX300 and EX60 have optical zooms? 665: Can the Cisco TelePresence MX200, MX300 and EX60 be wall mounted? 666: Can I run MultiSite on the Cisco TelePresence MX200, MX300 and EX60? 667: My computer is connected to the DVI-I input of the Cisco TelePresence videp system, but the desktop is not displayed on the screen. Why? 668: Which endpoints use the Cisco TelePresence Touch controller? 669: Which endpoints ship with Cisco TelePresence Touch controller as standard UI and which endpoints have it as an option? 670: Do all installations of the Cisco TelePresence Touch controller support use of handset for audio on the Touch controller? 671: How do I install the Cisco TelePresence Touch controller with a codec when connecting over LAN? 673: Are there any requirements or limitations on the length of the ethernet cable when connecting the Cisco TelePresence Touch controller to a codec? 676: Can I connect more than one Cisco TelePresence Touch controller to a Cisco TelePresemce video system? 677: Can I use both the Cisco TelePresence Touch controller and the remote control at the same time? 678: Can I use the Cisco TelePresence Performance Mic 20 external microphone on my Cisco TelePresence MX200, MX300 or EX60 689: How do I select which monitor output is primary and which is secondary? 694: How do I setup a Cisco TelePresence video system so that I am not disturbed by incoming calls when Im already in a call?
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Knowledge base
Contents
Introduction
C Series
SX20
MX Series
EX Series
MXP Series
E20
All products
Q&A
Appendix
10
Cisco TelePresence EX Series questions

The knowledge base articles which are relevant for the Cisco TelePresence EX Series product range, are listed below. The article number is used as a reference only. Many of these articles apply to multiple product series.
311: How do I enable HTTPS on my Cisco TelePresence video system? 315: How do I place a SIP call from the GUI on the Cisco TelePresence without changing the default dial protocol? 320: How do I get a 'snapshot' of the current video input from my Cisco TelePresence System Codec? 324: Why does the System information display 1920*1088 pixels when I am placing a call using 1080p on the Cisco TelePresence System Codec? 326: The audio on the dual stream is out of sync with the dual stream video using the Cisco TelePresence System Codec, why? 328: What is the difference between encryption 'Best Effort' on the Cisco TelePresence System Codec and encryption 'Auto' on the MXP platform? 329: Why can I only place point-to-point calls on my Cisco TelePresence System Codec? 330: How do I install the MultiSite option key? 331: How do I restore the factory default settings on a Cisco TelePresence System Codec? 337: How do I upgrade the software on the Cisco TelePresence System Codec? 362: I have problems installing the Option Keys of my Cisco TelePresence video system. Why? 363: Is transcoding supported by the Cisco TelePresence System Codec for the H.239/dual stream? 526: What do the LEDS on the Cisco TelePresence video systems mean? 528: Which resolutions does the Cisco TelePresence System support at 60 fps? 530: What is the relationship between transmitted framerate and bandwidth on the Cisco TelePresence video systems? 534: How do I use the Cisco TelePresence System Codec optimal definition profiles? 545: How do I call someone on a different IP network? 558: How do I record my video calls? 561: How should the video room layout and lighting be? 609: My computer is connected to the DVI-I input of the Cisco TelePresence EX90, but the desktop is not displayed on the screen. Why? 610: What resolutions does the Cisco TelePresence EX90 support on the DVI-I PC-screen input? 611: Can I run MultiSite on the Cisco TelePresence EX90? 612: Are the Cisco TelePresence MX200, MX300, EX60 and EX90 compatible with other Cisco TelePresence endpoints? 613: Does the Cisco TelePresence EX90 PrecisionHD camera have optical zoom? 614: How can I change the Cisco TelePresence EX60 and EX90 wallpaper and Touch controller background? 615: How do I get phone books on my Cisco TelePresence MX200, MX300, EX60 and EX90? 616: What is the default user name and password for the Cisco TelePresence MX200, MX300, EX60 and EX90? 617: Do the Cisco TelePresence MX200, MX300, EX60 and EX90 have support for Cisco TMS Agent large scale provisioning? 618: Do MX200, MX300, EX60 and EX90 support multiple languages? 619: Can the Cisco TelePresence EX90 be wall mounted? 620: Can I send content on the Cisco TelePresence EX90 using HDMI 1 as input source? 621: Does the customized loaded wallpaper on the Cisco TelePresence MX200, MX300, EX60 and EX90 main screen be reflected on the Touch controller? 622: Can I use the Cisco TelePresence MX200, MX300, EX60 and EX90 as a USB hub? 623: Does the Cisco TelePresence MX200, MX300, EX60 and EX90 support 60 fps? 624: Can I use the Cisco TelePresence Performance Mic 20 external microphone on my Cisco TelePresence EX90? 625: Can I use the Cisco TelePresence MX200, MX300, EX60 and EX90 as a VoIP phone? 626: Can I connect a Bluetooth headset to the Cisco TelePresence MX200, MX300, EX60 and EX90? 627: Do Cisco TelePresence MX200, MX300, EX60 and EX90 support Multiway? 628: How do I reset the Cisco TelePresence MX200, MX300, EX60 or EX90 to the factory settings? 631: When connecting to the second HDMI output on the Cisco TelePresence System Codec C20, C40, SX20 or EX90, nothing is displayed on the screen, why? 643: The call is disconnected when I pick up the handset of the Touch controller of my EX90. Why? 664: Do the PrecisionHD cameras on the Cisco TelePresence MX200, MX300 and EX60 have optical zooms? 665: Can the Cisco TelePresence MX200, MX300 and EX60 be wall mounted? 666: Can I run MultiSite on the Cisco TelePresence MX200, MX300 and EX60? 667: My computer is connected to the DVI-I input of the Cisco TelePresence videp system, but the desktop is not displayed on the screen. Why? 668: Which endpoints use the Cisco TelePresence Touch controller? 669: Which endpoints ship with Cisco TelePresence Touch controller as standard UI and which endpoints have it as an option? 670: Do all installations of the Cisco TelePresence Touch controller support use of handset for audio on the Touch controller? 674: What is the difference between the Cisco TelePresence Touch controller for EX Series, SX20 and C Series? 676: Can I connect more than one Cisco TelePresence Touch controller to a Cisco TelePresemce video system? 678: Can I use the Cisco TelePresence Performance Mic 20 external microphone on my Cisco TelePresence MX200, MX300 or EX60 694: How do I setup a Cisco TelePresence video system so that I am not disturbed by incoming calls when Im already in a call?
In the eletronic version of this document the entries in the list below are all hyperlinks. Just click the question to go to the relevant article in Chapter 3, Questions and answers.
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Knowledge base
Contents
Introduction
C Series
SX20
MX Series
EX Series
MXP Series
E20
All products
Q&A
Appendix
11
Cisco TelePresence MXP endpoints questions

The knowledge base articles which are relevant for the Cisco TelePresence MXP endpoints, are listed below. The article number is used as a reference only. Many of these articles apply to multiple product series. In the eletronic version of this document the entries in the list below are all hyperlinks. Just click the question to go to the relevant article in Chapter 3, Questions and answers.
545: How do I call someone on a different IP network? 546: How do I change from dialing numbers to dialing letters (touch tone mode) using the remote control or keypad? 548: How do I dial an audio call from my Cisco TelePresence System MXP endpoint? 549: How do I use my Cisco TelePresence System MXP endpoint as my PC monitor? 550: How do I find out the IP address of my Cisco TelePresence System MXP endpoint? 551: How do I check or change the bandwidth I am calling with on my MXP endpoint? 553: How do I ensure my call is secure, when I am using a Cisco MXP endpoint? 554: How do I stop inbound calls from coming in? 556: How do I share a presentation on my Cisco TelePresence System MXP endpoint? 557: How do I forward video callers from my endpoint to my cell phone or voicemail? 558: How do I record my video calls? 560: Where should I place the microphones in a video room? 561: How should the video room layout and lighting be? 562: How do I change the picture layout using the remote control? 563: How can I add multiple participants to a single video call using my Cisco TelePresence System MXP endpoint? 564: How do I control the camera on the other end of the call (Far End Camera Control) using my Cisco TelePresence System MXP endpoint? 565: How do I redial a call on a Cisco TelePresence System MXP endpoint? 567: How can I save a contact to my phone book on a Cisco TelePresence System MXP endpoint? 568: How do I change the layouts in a multi party call using my Cisco TelePresence System MXP endpoint? 569: How can I change the ring tone on my Cisco TelePresence System MXP endpoint? 598: When do I use the Cisco TelePresence System MXP H.323 Ports Static and Dynamic settings? 599: How do I configure NAT on Cisco TelePresence System MXP endpoints? 600: How do I connect a Cisco TelePresence Video Switch (TVS) to a Cisco TelePresence System Profile 6000/3000MXP? 601: Can the Sony EVI-HD1 camera be used on a Cisco TelePresence System MXP endpoint? 602: Which IP ports are used by the H.323 and SIP protocol for the Cisco TelePresence System MXP endpoints? 603: How do I reset a Cisco TelePresence System MXP endpoint to default settings? 604: How do I reset the menu password on a Cisco TelePresence System MXP system?
605: How do I reset the IP access password on a Cisco TelePresence System MXP endpoint? 608: Where can I find descriptions of the Cisco TelePresence System MXP API commands? 662: What should I do before contacting TAC?
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Knowledge base
Contents
Introduction
C Series
SX20
MX Series
EX Series
MXP Series
E20
All products
Q&A
Appendix
12
Cisco IP Video Phone E20 questions

The knowledge base articles which are relevant for the Cisco IP Video Phone E20 are listed below. The article number is used as a reference only. Some of these articles apply to multiple product series. In the eletronic version of this document the entries in the list below are all hyperlinks. Just click the question to go to the relevant article in Chapter 3, Questions and answers.
389: I experience poor image quality when using the Cisco IP Video Phone E20 from home. Why? 390: How do I upload new software on the Cisco IP Video Phone E20? 391: How do I get phone books on my Cisco IP Video Phone E20? 392: How do I change settings on the Cisco IP Video Phone E20 through SSH/Telnet? 393: What are the default username and password for the Cisco IP Video? 394: I am not able to telnet into the Cisco IP Video, but I can SSH in without a problem. Why? 395: The Cisco IP Video Phone E20 does not register to the registrar after changing my SIP settings. What should I do? 396: How do I restore the system configuration on the Cisco IP Video Phone E20? 397: Are there any keypad shortcuts on the Cisco IP Video Phone E20? 398: Can the Cisco IP Video Phone E20 be used as a video system or is it a pure IP-telephony system? 399: How do I set the correct time zone on the Cisco IP Video Phone E20? 400: How do I back up the system configuration of the Cisco IP Video Phone E20? 401: Does the Cisco IP Video Phone E20 support H.323? 402: Which video standards does the Cisco IP Video Phone E20 support? 404: Can I run MultiSite on the Cisco IP Video Phone E20? 405: Is the Cisco IP Video Phone E20 a portable system? 406: Is the Cisco IP Video Phone E20 a wireless system? 407: Is the Cisco IP Video Phone E20 compatible with other Cisco TelePresence endpoints? 408: Is the Cisco IP Video Phone E20 based on industry standards? 409: Do I need Cisco TelePresence infrastructure products in order to use the Cisco IP Video Phone E20? 410: Can the handset be removed from the Cisco IP Video Phone E20 unit? 411: Does the Cisco IP Video Phone E20 have support for Power over Ethernet (PoE)? 412: Does the Cisco IP Video Phone E20 have support for IPv6? 413: What's the maximum call speed for video calls on my Cisco IP Video Phone E20? 414: Does the Cisco IP Video Phone E20 have DTMF support? 415: Which audio standards does the Cisco IP Video Phone E20 support? 416: How do I reset the Cisco IP Video Phone E20 to the factory settings using the keypad? 417: I have lost the admin/root passwords for my Cisco IP Video Phone E20. What should I do? 418: How come my Cisco IP Video Phone E20 works even though it lists No LAN? 419: Why is the URI (address) on the top banner of my Cisco IP Video Phone E20 screen refreshing?
420: Which SIP PBXs (registrars) has the Cisco IP Video Phone E20 been tested with? 421: Can I connect a wired headset to the Cisco IP Video Phone E20? 422: Does the Cisco IP Video Phone E20 have Bluetooth support? 423: Does the Cisco IP Video Phone E20 have support for 802.1Q (VLAN)? 424: Does the Cisco IP Video Phone E20 have a web management interface? 425: What languages are supported in the Cisco IP Video Phone E20 user interface? 432: How can I resend username and password from Cisco TelePresence Management Suite (Cisco TMS) to provisioned users of Movi and Cisco IP Video Phone E20? 545: How do I call someone on a different IP network? 546: How do I change from dialing numbers to dialing letters (touch tone mode) using the remote control or keypad? 558: How do I record my video calls? 561: How should the video room layout and lighting be? 580: Does the Cisco IP Video Phone E20 have support for 802.1x authentication? 581: Does the Cisco IP Video Phone E20 have an auto answer feature? 582: How do I reject all incoming calls on my Cisco IP Video Phone E20? 583: What is the maximum call rate the Cisco IP Video Phone E20 supports? 584: Can I change maximum upstream and downstream call rate on my Cisco IP Video Phone E20? 585: Does the Cisco IP Video Phone E20 have support for soft buttons? 586: Can I use the Cisco IP Video Phone E20 as a picture frame? 587: Does the Cisco IP Video Phone E20 have a setup wizard? 588: Does the Cisco IP Video Phone E20 have support for BroadSoft? 589: Does the Cisco IP Video Phone E20 have support for multiple lines? 590: Does the Cisco IP Video Phone E20 have support for Cisco TMS Agent large scale provisioning? 591: Does the Cisco IP Video Phone E20 have support for HTTPS provisioning?
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Contents
Introduction
C Series
SX20
MX Series
EX Series
MXP Series
E20
All products
Q&A
Appendix
13
All questions in this knowledge base

All the questions gathered in this knowledge base are listed below. The article number is used as a reference only. Many of these articles apply to multiple product series. In the eletronic version of this document the entries in the list below are all hyperlinks. Just click the question to go to the relevant article in Chapter 3, Questions and answers.
300: Why does my monitor connected to the Cisco TelePresence System Codec not go into standby mode? 302: How do I change my On Screen Display (OSD) to be displayed on a different output than HDMI 1 on my Cisco TelePresence System Codec? 303: My Cisco TelePresence System Codec does not seem to boot up (no video is displayed on the monitor), why? 307: What is the maximum length of the HDMI cable connecting the Cisco TelePresence System Codec to the monitor? 308: What is the maximum length of the cable between the Cisco TelePresence System Codec and the camera when using HD-SDI? 309: Is the API (dataport commands) for the Cisco TelePresence System Codec backwards compatible with the MXP platform? 311: How do I enable HTTPS on my Cisco TelePresence video system? 312: Are there any shortcuts for displaying the System Information screen of the Cisco TelePresence System Codec? 313: I changed the video output on the Cisco TelePresence System Codec to a new resolution not supported by the monitor, how do I revert this? 315: How do I place a SIP call from the GUI on the Cisco TelePresence without changing the default dial protocol? 318: My Pioneer plasma monitor does not display the image correctly from my Cisco TelePresence System Codec. Why? 319: My monitor displays the image from the Cisco TelePresence System Codec outside of the monitor frame, why? 320: How do I get a 'snapshot' of the current video input from my Cisco TelePresence System Codec? 321: I lost some of my settings after I powered down the Cisco TelePresence System Codec. Why? 324: Why does the System information display 1920*1088 pixels when I am placing a call using 1080p on the Cisco TelePresence System Codec? 325: I cannot get any audio from the Cisco TelePresence System Codec when it is connected to my monitor using HDMI, why? 326: The audio on the dual stream is out of sync with the dual stream video using the Cisco T elePresence System Codec, why? 328: What is the difference between encryption 'Best Effort' on the Cisco TelePresence System Codec and encryption 'Auto' on the MXP platform? 329: Why can I only place point-to-point calls on my Cisco TelePresence System Codec? 330: How do I install the MultiSite option key?
331: How do I restore the factory default settings on a Cisco TelePresence System Codec? 332: I installed a second Cisco TelePresence PrecisionHD 1080p Camera on my Cisco TelePresence System Codec, but I am unable to control it. Why? 333: I installed a video camera to video input number 2 of my Cisco TelePresence System Codec C90 using component video, now I'm not able to get any video when I activate this source. Why? 336: Where can I find more information on the different settings in the 'Advanced configuration' menu of my Cisco TelePresence System Codec? 337: How do I upgrade the software on the Cisco TelePresence System Codec? 339: Where can I find descriptions of the Cisco TelePresence System Codec C Series and Cisco TelePresence SX20 Quick Set API commands? 362: I have problems installing the Option Keys of my Cisco TelePresence video system. Why? 363: Is transcoding supported by the Cisco TelePresence System Codec for the H.239/dual stream? 389: I experience poor image quality when using the Cisco IP Video Phone E20 from home. Why? 390: How do I upload new software on the Cisco IP Video Phone E20? 391: How do I get phone books on my Cisco IP Video Phone E20? 392: How do I change settings on the Cisco IP Video Phone E20 through SSH/Telnet? 393: What are the default username and password for the Cisco IP Video? 394: I am not able to telnet into the Cisco IP Video, but I can SSH in without a problem. Why? 395: The Cisco IP Video Phone E20 does not register to the registrar after changing my SIP settings. What should I do? 396: How do I restore the system configuration on the Cisco IP Video Phone E20? 397: Are there any keypad shortcuts on the Cisco IP Video Phone E20? 398: Can the Cisco IP Video Phone E20 be used as a video system or is it a pure IP-telephony system? 399: How do I set the correct time zone on the Cisco IP Video Phone E20? 400: How do I back up the system configuration of the Cisco IP Video Phone E20? 401: Does the Cisco IP Video Phone E20 support H.323? 402: Which video standards does the Cisco IP Video Phone E20 support? 404: Can I run MultiSite on the Cisco IP Video Phone E20? 405: Is the Cisco IP Video Phone E20 a portable system? 406: Is the Cisco IP Video Phone E20 a wireless system? 407: Is the Cisco IP Video Phone E20 compatible with other Cisco TelePresence endpoints? 408: Is the Cisco IP Video Phone E20 based on industry standards?
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Introduction
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E20
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Q&A
Appendix
14
409: Do I need Cisco TelePresence infrastructure products in order to use the Cisco IP Video Phone E20? 410: Can the handset be removed from the Cisco IP Video Phone E20 unit? 411: Does the Cisco IP Video Phone E20 have support for Power over Ethernet (PoE)? 412: Does the Cisco IP Video Phone E20 have support for IPv6? 413: What's the maximum call speed for video calls on my Cisco IP Video Phone E20? 414: Does the Cisco IP Video Phone E20 have DTMF support? 415: Which audio standards does the Cisco IP Video Phone E20 support? 416: How do I reset the Cisco IP Video Phone E20 to the factory settings using the keypad? 417: I have lost the admin/root passwords for my Cisco IP Video Phone E20. What should I do? 418: How come my Cisco IP Video Phone E20 works even though it lists No LAN? 419: Why is the URI (address) on the top banner of my Cisco IP Video Phone E20 screen refreshing? 420: Which SIP PBXs (registrars) has the Cisco IP Video Phone E20 been tested with? 421: Can I connect a wired headset to the Cisco IP Video Phone E20? 422: Does the Cisco IP Video Phone E20 have Bluetooth support? 423: Does the Cisco IP Video Phone E20 have support for 802.1Q (VLAN)? 424: Does the Cisco IP Video Phone E20 have a web management interface? 425: What languages are supported in the Cisco IP Video Phone E20 user interface? 432: How can I resend username and password from Cisco TelePresence Management Suite (Cisco TMS) to provisioned users of Movi and Cisco IP Video Phone E20? 445: How do I configure a T3 system to use a particular Telepresence Server? 490: How do I know that the PrecisionHD USB camera is successfully connected to the PC? 491: Why isn't the PrecisionHD USB camera connecting with the PC? 492: What frame rate is supported by the PrecisionHD USB camera? 493: Do I need to install specific drivers for my PrecisionHD USB camera? 494: Which applications can I use with the PrecisionHD USB camera? 495: Why is the video not smooth on my computer when using the PrecisionHD USB Camera? 496: Do I need to use an external microphone with the PrecisionHD USB camera? 497: Why can't I see the PrecisionHD USB camera in Windows Explorer? 498: Can I use the PrecisionHD USB camera with Skype? 499: How do I select the PrecisionHD USB camera in Microsoft Office Communicator 2007 R2 / Live Messenger? 500: How do I select the PrecisionHD USB camera in Skype? 501: Can I use the PrecisionHD USB camera with a USB hub? 503: How do I use the privacy cover on the PrecisionHD USB Camera? 504: What do the PrecisionHD USB camera LEDs mean? 505: What happens if I plug the PrecisionHD USB camera into a USB 1.0 port? 506: What are the salient features of the PrecisionHD USB camera? 507: How do I check that my system has recognized the PrecisionHD USB camera? 509: Why do I only get video from my PrecisionHD USB camera when viewing it in Windows Explorer?
510: Which approvals apply to the PrecisionHD USB camera? 511: What are the minimum system requirements needed to use the PrecisionHD USB camera? 516: Can I use the PrecisionHD USB camera with Windows 7? 517: How do I upgrade my PrecisionHD USB Camera? 519: What resolutions does the PrecisionHD USB Camera support? 522: Why can't I undock my laptop from my docking station while the PrecisionHD USB Camera is connected to the docking station? 524: Are there any shortcuts on the Cisco TelePresence System Codec remote control? 526: What do the LEDS on the Cisco TelePresence video systems mean? 528: Which resolutions does the Cisco TelePresence System support at 60 fps? 530: What is the relationship between transmitted framerate and bandwidth on the Cisco TelePresence video systems? 534: How do I use the Cisco TelePresence System Codec optimal definition profiles? 535: How do I reset the Cisco TelePresence System Codec C20 to the factory settings? 537: How do I manually control focus, brightness and white balance on the PrecisionHD USB Camera? 542: Why is the sound low and/or distorted when I am using the Cisco TelePresence PrecisionHD USB Camera on Windows 7? 545: How do I call someone on a different IP network? 546: How do I change from dialing numbers to dialing letters (touch tone mode) using the remote control or keypad? 548: How do I dial an audio call from my Cisco TelePresence System MXP endpoint? 549: How do I use my Cisco TelePresence System MXP endpoint as my PC monitor? 550: How do I find out the IP address of my Cisco TelePresence System MXP endpoint? 551: How do I check or change the bandwidth I am calling with on my MXP endpoint? 553: How do I ensure my call is secure, when I am using a Cisco MXP endpoint? 554: How do I stop inbound calls from coming in? 556: How do I share a presentation on my Cisco TelePresence System MXP endpoint? 557: How do I forward video callers from my endpoint to my cell phone or voicemail? 558: How do I record my video calls? 560: Where should I place the microphones in a video room? 561: How should the video room layout and lighting be? 562: How do I change the picture layout using the remote control? 563: How can I add multiple participants to a single video call using my Cisco TelePresence System MXP endpoint? 564: How do I control the camera on the other end of the call (Far End Camera Control) using my Cisco TelePresence System MXP endpoint? 565: How do I redial a call on a Cisco TelePresence System MXP endpoint? 567: How can I save a contact to my phone book on a Cisco TelePresence System MXP endpoint? 568: How do I change the layouts in a multi party call using my Cisco TelePresence System MXP endpoint? 569: How can I change the ring tone on my Cisco TelePresence System MXP endpoint?
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Appendix
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576: What are the limitations when using Cisco TelePresence ConferenceMe with the Cisco TelePresence PrecisionHD USB Camera? 580: Does the Cisco IP Video Phone E20 have support for 802.1x authentication? 581: Does the Cisco IP Video Phone E20 have an auto answer feature? 582: How do I reject all incoming calls on my Cisco IP Video Phone E20? 583: What is the maximum call rate the Cisco IP Video Phone E20 supports? 584: Can I change maximum upstream and downstream call rate on my Cisco IP Video Phone E20? 585: Does the Cisco IP Video Phone E20 have support for soft buttons? 586: Can I use the Cisco IP Video Phone E20 as a picture frame? 587: Does the Cisco IP Video Phone E20 have a setup wizard? 588: Does the Cisco IP Video Phone E20 have support for BroadSoft? 589: Does the Cisco IP Video Phone E20 have support for multiple lines? 590: Does the Cisco IP Video Phone E20 have support for Cisco TMS Agent large scale provisioning? 591: Does the Cisco IP Video Phone E20 have support for HTTPS provisioning? 598: When do I use the Cisco TelePresence System MXP H.323 Ports Static and Dynamic settings? 599: How do I configure NAT on Cisco TelePresence System MXP endpoints? 600: How do I connect a Cisco TelePresence Video Switch (TVS) to a Cisco TelePresence System Profile 6000/3000MXP? 601: Can the Sony EVI-HD1 camera be used on a Cisco TelePresence System MXP endpoint? 602: Which IP ports are used by the H.323 and SIP protocol for the Cisco TelePresence System MXP endpoints? 603: How do I reset a Cisco TelePresence System MXP endpoint to default settings? 604: How do I reset the menu password on a Cisco TelePresence System MXP system? 605: How do I reset the IP access password on a Cisco TelePresence System MXP endpoint? 607: Can I use a T1 with a Cisco TelePresence MCU? 608: Where can I find descriptions of the Cisco TelePresence System MXP API commands? 609: My computer is connected to the DVI-I input of the Cisco TelePresence EX90, but the desktop is not displayed on the screen. Why? 610: What resolutions does the Cisco TelePresence EX90 support on the DVI-I PC-screen input? 611: Can I run MultiSite on the Cisco TelePresence EX90? 612: Are the Cisco TelePresence MX200, MX300, EX60 and EX90 compatible with other Cisco TelePresence endpoints? 613: Does the Cisco TelePresence EX90 PrecisionHD camera have optical zoom? 614: How can I change the Cisco TelePresence EX60 and EX90 wallpaper and Touch controller background? 615: How do I get phone books on my Cisco TelePresence MX200, MX300, EX60 and EX90? 616: What is the default user name and password for the Cisco TelePresence MX200, MX300, EX60 and EX90? 617: Do the Cisco TelePresence MX200, MX300, EX60 and EX90 have support for Cisco TMS Agent large scale provisioning?
618: Do MX200, MX300, EX60 and EX90 support multiple languages? 619: Can the Cisco TelePresence EX90 be wall mounted? 620: Can I send content on the Cisco TelePresence EX90 using HDMI 1 as input source? 621: Does the customized loaded wallpaper on the Cisco TelePresence MX200, MX300, EX60 and EX90 main screen be reflected on the Touch controller? 622: Can I use the Cisco TelePresence MX200, MX300, EX60 and EX90 as a USB hub? 623: Does the Cisco TelePresence MX200, MX300, EX60 and EX90 support 60 fps? 624: Can I use the Cisco TelePresence Performance Mic 20 external microphone on my Cisco TelePresence EX90? 625: Can I use the Cisco TelePresence MX200, MX300, EX60 and EX90 as a VoIP phone? 626: Can I connect a Bluetooth headset to the Cisco TelePresence MX200, MX300, EX60 and EX90? 627: Do Cisco TelePresence MX200, MX300, EX60 and EX90 support Multiway? 628: How do I reset the Cisco TelePresence MX200, MX300, EX60 or EX90 to the factory settings? 630: When connecting to the DVI-I output on the Cisco TelePresence System Codec C40, nothing is displayed on the screen, why? 631: When connecting to the second HDMI output on the Cisco TelePresence System Codec C20, C40, SX20 or EX90, nothing is displayed on the screen, why? 643: The call is disconnected when I pick up the handset of the Touch controller of my EX90. Why? 653: Can I use the PrecisionHD USB with OS X? 654: Can I use the PrecisionHD USB with Linux? 662: What should I do before contacting TAC? 663: Why do I get a warning that the PrecisionHD USB camera is busy when I try to upgrade it? 664: Do the PrecisionHD cameras on the Cisco TelePresence MX200, MX300 and EX60 have optical zooms? 665: Can the Cisco TelePresence MX200, MX300 and EX60 be wall mounted? 666: Can I run MultiSite on the Cisco TelePresence MX200, MX300 and EX60? 667: My computer is connected to the DVI-I input of the Cisco TelePresence videp system, but the desktop is not displayed on the screen. Why? 668: Which endpoints use the Cisco TelePresence Touch controller? 669: Which endpoints ship with Cisco TelePresence Touch controller as standard UI and which endpoints have it as an option? 670: Do all installations of the Cisco TelePresence Touch controller support use of handset for audio on the Touch controller? 671: How do I install the Cisco TelePresence Touch controller with a codec when connecting over LAN? 672: How do I install the Cisco TelePresence Touch controller with a C Series codec when connecting directly to the secondary Ethernet port of the codec? 673: Are there any requirements or limitations on the length of the ethernet cable when connecting the Cisco TelePresence Touch controller to a codec? 674: What is the difference between the Cisco TelePresence Touch controller for EX Series, SX20 and C Series?
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675: Does the Cisco TelePresence Touch controller come in a wall mount version? 676: Can I connect more than one Cisco TelePresence Touch controller to a Cisco TelePresemce video system? 677: Can I use both the Cisco TelePresence Touch controller and the remote control at the same time? 678: Can I use the Cisco TelePresence Performance Mic 20 external microphone on my Cisco TelePresence MX200, MX300 or EX60 688: How can I use a dedicated monitor for showing presentations only? 689: How do I select which monitor output is primary and which is secondary? 692: Why can I hear myself in my speakers when I am using a Cisco TelePresence video system? 693: How do I pan and tilt a PrecisionHD camera? 694: How do I setup a Cisco TelePresence video system so that I am not disturbed by incoming calls when Im already in a call?
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Chapter 3
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300: Why does my monitor connected to the Cisco TelePresence System Codec not go into standby mode? When a Cisco TelePresence Codec goes to standby, all monitor outputs are disabled. Some consumer monitors do however not go into standby if they receive no video on the HDMI input. In the newer releases TC4.2 and higher Cisco TelePresence has implemented CEC (Consumer Electronics Control). This allows the codec to signal standby to a monitor. Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90
Related questions: 313: I changed the video output on the Cisco TelePresence System Codec to a new resolution not supported by the monitor, how do I revert this? 524: Are there any shortcuts on the Cisco TelePresence System Codec remote control?
303: My Cisco TelePresence System Codec does not seem to boot up (no video is displayed on the monitor), why? Check the monitor Check to make sure that the monitor is on and connected to the codec Check the camera cable Check to make sure you have not plugged the RJ45 end of the camera cable into the Ethernet port of the camera. y Cisco TelePresence PrecisionHD 1080p camera: The RJ45 end of the camera cable should go to the connector marked Codec Control In. y Cisco TelePresence PrecisionHD camera: The RJ45 end of the camera cable should go to the connector marked HD Video Out Codec. Applies to the following products: y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90
302: How do I change my On Screen Display (OSD) to be displayed on a different output than HDMI 1 on my Cisco TelePresence System Codec? Configuring the OSD output from the menu on screen You can change this in the GUI through the administrator settings. From the Home menu select Settings > Administrator settings > Advanced configuration > Video > OSD and set Output to the relevant video output. Configuring the OSD output using an API command You can use an API command to set the OSD output to the relevant video output. Log in as Admin using SSH (secure shell) and execute the command:
xConfiguration Video OSD Output: <1-4>
Configuring the OSD output using the remote control You can use a special sequence on the remote control. Press the remote control keys in the following sequence: 'Disconnect * # * # 0 X #' where X = the video output where you want to display the OSD. y y y y X X X X = = = = 1 2 3 4 for for for for HDMI 1 DVI 2 (HDMI 2 for C20) HDMI 3 DVI 4
307: What is the maximum length of the HDMI cable connecting the Cisco TelePresence System Codec to the monitor? The HDMI cable going from the Cisco TelePresence System Codec to the monitor can be up to 15 meters/50 feet long. This requires a good quality category 2 cable. Longer extensions are possible using HDMI/DVI extenders. Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90
In addition to changing the OSD output it also resets the output to default resolution, which is XGA for DVI and 720p for HDMI. Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90
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308: What is the maximum length of the cable between the Cisco TelePresence System Codec and the camera when using HD-SDI? HD-SDI supports up to 100 meters/330 feet cable length. Applies to the following products: y Cisco TelePresence Codec C90
311: How do I enable HTTPS on my Cisco TelePresence video system? From TC2.0.0 and above the system auto-generates a self-signed HTTPS certificate. The system must have a name set on it in order for this to work. This enables you to use HTTPS without any configuration. You can still upload your own certificate by following the below steps. You have to upload a certificate in PEM format. This can be done using the web interface of the Cisco TelePresence System Codec: 1. Open a web browser and enter the IP address or DNS name to connect to the Cisco TelePresence System Codec by HTTP. 2. Select the Upload certificates tab 3. Click Browse... and locate the certificate files (.PEM) 4. Type in the Passphrase (optional) 5. Click the Upload button to start the certificate installation. Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60 y Cisco TelePresence EX90
309: Is the API (dataport commands) for the Cisco TelePresence System Codec backwards compatible with the MXP platform? The API of the Cisco TelePresence System Codec is XML-based and you can find a lot of similarities. However, it is not compatible with the MXP range. Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90
312: Are there any shortcuts for displaying the System Information screen of the Cisco TelePresence System Codec? Open the Home menu and press the right-most function key on the remote control. In the upper part of the Remote Control TRC5 you can see five function keys. Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 Related questions: 524: Are there any shortcuts on the Cisco TelePresence System Codec remote control?
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313: I changed the video output on the Cisco TelePresence System Codec to a new resolution not supported by the monitor, how do I revert this? Configuring the OSD output using the remote control You can use a special sequence on the remote control. Press the remote control keys in the following sequence: 'Disconnect * # * # 0 X #' where X = the video output where you want to display the OSD. y y y y X X X X = = = = 1 2 3 4 for for for for HDMI 1 DVI 2 (HDMI 2 for C20) HDMI 3 DVI 4
315: How do I place a SIP call from the GUI on the Cisco TelePresence without changing the default dial protocol? In the Call menu, enter sip: or h323 before the URI/H323 ID, for example: sip:tandberg@ cisco.com To see the default dial protocol options, open the Home menu and go to Settings > Administrator settings > Advanced configuration > Conference 1 > DefaultCall > Protocol. On the Touch controller, enter More > settings menu and go to Administrator settings > Call Settings. Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60 y Cisco TelePresence EX90
In addition to change the OSD output it also resets the output to default resolution, which is XGA for DVI and 720p for HDMI. Configuring the OSD output using an API command You can use an API command to set the OSD output to the relevant video output. Log in as Admin using SSH (secure shell) and execute the command:
xConfiguration Video OSD Output: <1-4>
Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 Related questions: 302: How do I change my On Screen Display (OSD) to be displayed on a different output than HDMI 1 on my Cisco TelePresence System Codec?
318: My Pioneer plasma monitor does not display the image correctly from my Cisco TelePresence System Codec. Why? Some of the Pioneer monitors must be set to PC mode to display the image correctly. Consult the Pioneer monitors user manual for further information. Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90
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Appendix
21
319: My monitor displays the image from the Cisco TelePresence System Codec outside of the monitor frame, why? Most monitors overscan TV resolutions such as 720p and 1080p. To fix this, you must go into the monitor's menu system and find the setting to avoid this. Different monitors uses different terms but you should look for something like: Just Scan, Pixel by Pixel or Underscan. Some monitors only have this option for the native resolution of the display, therefore if you can't find it, go to the Cisco TelePresence System Codec administrator settings menu and change the video output resolution and try again. To set the resolution for the video output HDMI 1, open the Home menu and go to Settings > Administrator settings > Advanced configuration > Video > Output > HDMI 1 (or 3) and set the Resolution. Some monitors do not have this setting at all. Then you can use the VGA input of the monitor and select a PC resolution from the administrator settings menu. Set video output resolution to 1024*768 (XGA), 1280*1024 (SXGA) or 1360*768 (WXGA) (only applicable for the C60 and C90). To set the resolution for the video output DVI 2, open the Home menu and go to Settings > Administrator settings > Advanced configuration > Video > Output > DVI 2 (or 4) and set the Resolution. Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90
321: I lost some of my settings after I powered down the Cisco TelePresence System Codec. Why? The Cisco TelePresence System Codec uses some time to synchronize the current configuration with the stored startup configuration. Do not restart the Cisco TelePresence System Codec using the power button immediately after a recent configuration change. Wait at least one minute before powering down the system using the power switch. Note: It is recommended to reboot the system from the menu on screen. To do this, open the Home menu and go to Settings > Restart. This also synchronizes the configurations ensuring no data is lost. Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90
324: Why does the System information display 1920*1088 pixels when I am placing a call using 1080p on the Cisco TelePresence System Codec? 1080p is 1920*1080 pixels. However to be able to code the image, the resolution must be dividable by 16. The picture is divided into macro blocks of 16*16 pixels when coded, hence you receive a resolution of 1920*1088 instead of 1920*1080. Note: The codec adds 8 black lines at the bottom of the coded image. These lines are removed again at the far end side. No scaling is done to accomplish this. Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60 y Cisco TelePresence EX90
320: How do I get a 'snapshot' of the current video input from my Cisco TelePresence System Codec? From software version TC4.0 you can generate a snapshot of the current video input by accessing the Codec web page and navigate to the Snapshot page. The web snapshot must be enabled first. The API command for websnapshots is xConfiguration Video AllowWebSnapshots: On/Off. It can only be enabled from OSD or the Cisco Touch controller (for security/privacy reasons). Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60 y Cisco TelePresence EX90 y Cisco TelePresence Touch controller
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325: I cannot get any audio from the Cisco TelePresence System Codec when it is connected to my monitor using HDMI, why? Check whether the video output resolution for HDMI 1 is set to 800600 or 19001200. Due to an issue with these two resolutions we are running them in DVI mode (DVI over HDMI), and the DVI mode does not support audio. To check or change the video output resolution, open the Home menu and go to Settings > Administrator settings > Advanced configuration > Video > Output > HDMI 1 > Resolution. To fix this you can: 1. Select another video output resolution for HDMI 1 2. or, use the audio from Audio Line Out 1 and 2. Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90
328: What is the difference between encryption 'Best Effort' on the Cisco TelePresence System Codec and encryption 'Auto' on the MXP platform? The difference is in MultiSite calls. On the MXP platform with Encryption set to Auto: If one of the participants is not able to do encryption in the MultiSite, then none of the participants are encrypted. On a Cisco TelePresence System Codec with Encryption set to Best Effort: All participants able to do encryption are encrypted. Thus, you can have a MultiSite with a mix of encrypted and unencrypted sites. Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60 y Cisco TelePresence EX90
326: The audio on the dual stream is out of sync with the dual stream video using the Cisco TelePresence System Codec, why? The Cisco TelePresence System Codec does not support lipsync (synchronizing audio and video) on the dual channel. The audio is only synchronized with the main stream. Currently lipsync for the second stream is not supported by the H.239 standard defining dual streams for H.323. Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60 y Cisco TelePresence EX90
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329: Why can I only place point-to-point calls on my Cisco TelePresence System Codec? You need to have the MultiSite option installed to place MultiSite calls. Check your options from the System information menu 1. Open the Home menu and go to: Settings > System information. 2. Make sure MultiSite is listed in the Software > Options installed Check your options using the web interface Enter the IP adress of your codec on a web browser 1. Select Configurations and Advanced Configurations. 2. From the menu on the left select Conference 1. 3. In the scroll down menu for IncomingMultisiteCall Mode select Allow. Check your options using an API command Log into the Cisco TelePresence SX20, EX90 or C90/C60/C40 Codec as admin using SSH (Secure Shell): 1. Execute the API command: 2. Make sure the MultiSite option is listed as True. Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence EX90 Related questions: 330: How do I install the MultiSite option key?
xStatus SystemUnit
330: How do I install the MultiSite option key? MultiSite is allowed as default setting. If MultiSite is denied it can be turned back on. Follow the instructions below to install MultiSite option using the web interface: 1. 2. 3. 4. Enter the IP adress of your codec on a web browser Select Configurations and Advanced Configurations. Select Conference 1 from the menu on the left. In the scroll down menu for IncomingMultisiteCall Mode select Allow.
Follow the instructions below to install the MultiSite option key on the Cisco TelePresence System Codec: 1. Log into the system as admin using SSH (Secure Shell) 2. Execute the following command: 3. Reboot the system.
xCommand SystemUnit OptionKey Add Key: <enter the key>
Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence EX90 Related questions: 329: Why can I only place point-to-point calls on my Cisco TelePresence System Codec? 329: Why can I only place point-to-point calls on my Cisco TelePresence System Codec?
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331: How do I restore the factory default settings on a Cisco TelePresence System Codec? A factory reset can be performed in several ways. Factory reset using an API command: 1. Log into the system as admin using SSH (Secure Shell) 2. Execute the API command: 3. The system then reboots
xCommand systemunit FactoryReset Confirm: Yes
In TC5.1 the following method can be used to restore the factory default settings: MX solution: y Press the small reset button for approximately 5 seconds after switching power on, then release it. y The system boots up and display a confirmation message on the video screen if the process was successful. EX, C20, SX20 solution: y When the unit is off, press and hold the power button y Wait until the power LED goes dark and then light up again (approximately 10 seconds). y Then release the power button and press it twice. y The system boots up and display a confirmation message on the video screen if the process was successful. The procedure does not delete the existing software and options keys but it deletes the inactive software image if it is present. Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60 y Cisco TelePresence EX90 Related questions: 327: How do I back up the system settings of the Cisco TelePresence System Codec? 535: How do I reset the Cisco TelePresence System Codec C20 to the factory settings? 628: How do I reset the Cisco TelePresence MX200, MX300, EX60 or EX90 to the factory settings?
Factory reset using the web interface: 1. 2. 3. 4. 5. Enter the IP adress of your codec on a web browser Select Maintenance and Factory Reset. Read the provided information carfully. Then check the I want to perform... box and press Perfrom a factory reset. Wait while the system resets. The system reboots automatically when finished.
The procedure resets or deletes: y y y y y All passwords to factory default All configurations to factory default, including SIP and H.323 settings Local phonebook All logs DHCP-information
In TC5.0 and earlier versions the following method can be used to restore the factory default settings: MX solution: y Insert sharp object into the reset hole for 5 seconds (system can be ON or OFF) y Call LED lights up continuously while factory reset is being performed (minimum 3 seconds) y System boots up as normal and displays confirmation on video screen EX, C20 solution: Press and hold the on/off button for 10 seconds, LED doesn't light up After 10 seconds the LED starts blinking (1 second ON, 0.5 seconds OFF) Within the next 2 seconds press twice on the on/off button Call LED lights up continuously while factory reset is being performed (minimum 3 seconds) y System boots up as normal y y y y The procedure does not delete the existing software and options keys but, it deletes the inactive software image if it is present.
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332: I installed a second Cisco TelePresence PrecisionHD 1080p Camera on my Cisco TelePresence System Codec, but I am unable to control it. Why? To control the second camera you need to use a VISCA cascading cable. The VISCA cascading cable connects the first camera to the second camera and can be sourced from Cisco. You need to configure the video input source to set which camera you should control, when this particular video input source is active: 1. Login to the codec as admin using SSH (Secure Shell). 2. To configure the second camera to be connected to video input source 2, run the following API command:
xConfiguration Video Input Source 2 CameraControl CameraId: 2
336: Where can I find more information on the different settings in the 'Advanced configuration' menu of my Cisco TelePresence System Codec? All the settings in the Advanced configuration menu are described in the Administrator Guide for the codec, which is available from http://www.cisco.com/go/telepresence/docs. Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence MX200 y Cisco TelePresence MX300 Related questions: 339: Where can I find descriptions of the Cisco TelePresence System Codec C Series and Cisco TelePresence SX20 Quick Set API commands?
Applies to the following products: y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90
333: I installed a video camera to video input number 2 of my Cisco TelePresence System Codec C90 using component video, now I'm not able to get any video when I activate this source. Why? The Cisco TelePresence System Codec C90 can connect up to 12 HD video input sources, but only five can be active simultaneously. As default the video input source number 2 is set to be HDMI. To change this, open the Home menu on the Cisco TelePresence System Codec C90 and go to: Settings > Administrator settings > Advanced configuration > Video > Input > Source 2 and set the Connector to YPbPr. Applies to the following products: y Cisco TelePresence Codec C90
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337: How do I upgrade the software on the Cisco TelePresence System Codec? You can upgrade the Cisco TelePresence System Codec from its web interface, SCP or TMS. To do that from web interface, follow the steps below: 1. Open a web browser and enter the IP address to connect to the Cisco TelePresence System Codec by HTTP/HTTPS. 2. Select the Upgrade tab, click Browse... and locate the upgrade file (.PKG). 3. Click the Install software button to start the installation. 4. Wait for the installation process to complete. The upgrade process takes about 4-5 minutes. To do that from SCP, follow the steps below: 1. Make sure the root user is enabled first. 2. From a terminal window issue scp <location of pkg file> root@CodecIPaddress:/ upgrade/pkg E.g scp Desktop/s52000tc_5_1_0.pkg root@192.168.1.2:/upgrade/pkg To do that from TMS, follow the steps below: 1. Go to Systems, then select System upgrade and there selectSystem upgrade. 2. If the software is not already in TMS, you can upload the software into TMS by selecting Systems, then selecting System upgrade and there selecting Software manager. Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60 y Cisco TelePresence EX90
339: Where can I find descriptions of the Cisco TelePresence System Codec C Series and Cisco TelePresence SX20 Quick Set API commands? Software version TC5: The API commands are described in the: y y y y Cisco Cisco Cisco Cisco TelePresence TelePresence TelePresence TelePresence System Codec C90 API Guide System Codec C40/C60 API Guide System Codec C20 API Guide SX20 Quick Set Admistrator Guide
Software version TC4: The API commands are described in the: y Cisco TelePresence System Codec C90 API Guide y Cisco TelePresence System Codec C40/C60 API Guide y Cisco TelePresence System Codec C20 API Guide Software version TC3: The API commands are described in the: y Cisco TelePresence System Codec C90 API Guide y Cisco TelePresence System Codec C40/C60 API Guide Software version TC1/TC2: The API commands are described in the: y Cisco TelePresence System Codec C90 System Integrator Guide y Cisco TelePresence System Codec C60 System Integrator Guide The guides are available online. Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 Related questions: 336: Where can I find more information on the different settings in the 'Advanced configuration' menu of my Cisco TelePresence System Codec?
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362: I have problems installing the Option Keys of my Cisco TelePresence video system. Why? The Option Keys are case sensitive. You have to make sure you enter them in the correct case. Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60 y Cisco TelePresence EX90
389: I experience poor image quality when using the Cisco IP Video Phone E20 from home. Why? There may be a few network related reasons contributing to this problem when using the Cisco IP Video Phone E20: y Limited bandwidth - try decreasing the Maximum upstream bitrate under Call Settings in Menu until you get a better quality image. This ensures that the bandwidth requirements of the encoded bitstream are better matched to actual available network bandwidth. y Large amounts of your bandwidth are in use, leaving little for the Cisco IP Video Phone E20 - the problem is solvable by setting up a QoS service at home. (Many routers have this option built in: check the manual for further instructions). The problem may also be solved by pausing other applications during video calls. y Packet loss / packet reordering - this problem may be solved through your Internet Service Provider. y To check if you currently have problems with packet loss on your Cisco IP Video Phone E20 do the following: y Press the Home button to display the Main menu. y Press the right arrow key to navigate to Menu. y Navigate to the System Information using the lower arrow key. Press the OK key to open the System Information menu. In this menu you can read out the current experienced packet loss. Applies to the following products: y Cisco IP Video Phone E20
363: Is transcoding supported by the Cisco TelePresence System Codec for the H.239/dual stream? No, the H.239/dual stream does not support transcoding. Therefore, the dual stream capability in an internal MultiSite is restricted by the common denominator. Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60 y Cisco TelePresence EX90
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390: How do I upload new software on the Cisco IP Video Phone E20? Software can be uploaded to your Cisco IP Video Phone remotely through the Cisco TelePresence Management Suite (Cisco TMS 12.1 or later) or locally through the options described below. Using the web interface: Access the web interface of your Cisco IP Video Phone E20 by typing the IP-address of your unit in your web browsers address field (the IP address is found under Settings>System information). Under the "Upgrade" tab of the web page, specify the file to upload and then click the "Install software" button. Using secure copy: y Using pscp: pscp root@:/upgrade/pkg y Using WinSCP: Use WinSCP locate upgrade folder, drag and drop file and rename from upgrade/*.* to upgrade/pkg To do that from TMS, follow the steps below: y Go to Systems, then select System upgrade and there selectSystem upgrade. y If the software is not already in TMS, you can upload the software into TMS by selecting Systems, then selecting System upgrade and there selecting Software manager. Applies to the following products: y Cisco IP Video Phone E20
393: What are the default username and password for the Cisco IP Video? The default username and password are "admin" and password "" (blank) for the Cisco IP Video. Applies to the following products: y Cisco IP Video Phone E20
394: I am not able to telnet into the Cisco IP Video, but I can SSH in without a problem. Why? Ensure that the Cisco IP Video has Telnet Mode set to On under Network Services in the System Configuration menu. In the Home menu, select Menu > Advanced Settings > System Configuration > Network Services. Applies to the following products: y Cisco IP Video Phone E20
395: The Cisco IP Video Phone E20 does not register to the registrar after changing my SIP settings. What should I do? This problem can often be solved by rebooting the Cisco IP Video Phone E20. Open the Home menu and select Menu > Reboot . If this does not help, ensure that you are using the correct SIP settings or contact your system administrator. Applies to the following products: y Cisco IP Video Phone E20
391: How do I get phone books on my Cisco IP Video Phone E20? Phone books are normally provisioned to the Cisco IP Video Phone E20 from a central server. If your Cisco IP Video Phone E20 is centrally managed, please contact your systems administrator to have the relevant phone books applied to your system. For provisioning from the Cisco TelePresence Management System (Cisco TMS), the server must be running Cisco TMS 12.1 or later. Applies to the following products: y Cisco IP Video Phone E20
396: How do I restore the system configuration on the Cisco IP Video Phone E20? You can restore a backup of the system configuration on the Cisco IP Video Phone E20 as follows: 1. Log in as root using WinSCP (or another SCP client) 2. Navigate to the folder: /mnt/base/active/ 3. Copy your backup config.db file to this directory and reboot the system Applies to the following products: y Cisco IP Video Phone E20
392: How do I change settings on the Cisco IP Video Phone E20 through SSH/Telnet? Type "?" to see a list of available commands for the Cisco IP Video Phone E20, then type <command>? (where <command> is the name of the command you wish to have help for) to see the options for that command. Applies to the following products: y Cisco IP Video Phone E20
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397: Are there any keypad shortcuts on the Cisco IP Video Phone E20? You can set up shortcuts of your choise to all of the five soft keys. On the main menu go to Menu and select My shortcuts. There you are able to choose between Speed dial, Menu shortcuts and Actions. Applies to the following products: y Cisco IP Video Phone E20
401: Does the Cisco IP Video Phone E20 support H.323? H323 is supported in E20 from TE4.1 on The Cisco IP Video Phone E20. On earlier software versions connection to H.323 devices is possible when doing interworking through a Cisco VCS. Applies to the following products: y Cisco IP Video Phone E20
398: Can the Cisco IP Video Phone E20 be used as a video system or is it a pure IPtelephony system? The Cisco IP Video Phone E20 is a fully interoperable, high quality desktop video system when registered to a Cisco VCS. Applies to the following products: y Cisco IP Video Phone E20
402: Which video standards does the Cisco IP Video Phone E20 support? The Cisco IP Video Phone E20 supports the following video standards: y y y y H.264, H.263+, H.263, H.261 Transmit up to w448p @ 30fps Receive up to w448p @ 30fps, maximum resolution supported is WXGA @ 7,5fps Receive dual/presentation stream (BFCP)
Applies to the following products: y Cisco IP Video Phone E20 399: How do I set the correct time zone on the Cisco IP Video Phone E20? You can set the correct time zone on your Cisco IP Video Phone E20 by selecting Time in the System configuration menu. From the Menu, select Advanced settings > System configuration > Time. Applies to the following products: y Cisco IP Video Phone E20 404: Can I run MultiSite on the Cisco IP Video Phone E20? There is no embedded MultiSite on the Cisco IP Video Phone E20, but the Cisco IP Video Phone E20 supports MultiWay(TM), enabling intuitive initiation of multiparty video conferences using an external MCU. The Cisco IP Video Phone E20 can also join any conference hosted on either a dedicated conference server (MCU) or on a video system with embedded conference (MultiSite) capabilities. To control the layout when in a Cisco TelePresence MCU or MultiWay call, use the numeric keypad buttons 2, 4, 6 and 8. Applies to the following products: y Cisco IP Video Phone E20
400: How do I back up the system configuration of the Cisco IP Video Phone E20? You can make a backup of the Cisco IP Video Phone E20 system configuration as follows: 1. Log in as root using WinSCP (or another SCP client). 2. Navigate to the folder: /mnt/base/active/ 3. Copy the file config.db and store it somewhere safe. Note: Removing this file and rebooting the system causes the system to boot up with factory default settings. Applies to the following products: y Cisco IP Video Phone E20
405: Is the Cisco IP Video Phone E20 a portable system? The Cisco IP Video Phone E20 is designed to replace a desktop phone. Hence, it does not have batteries or wireless support. However, its size and shape together with the foldable foot makes it easy to transport if needed. Applies to the following products: y Cisco IP Video Phone E20
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406: Is the Cisco IP Video Phone E20 a wireless system? No. If you need to use the Cisco IP Video Phone E20 in a wireless network, consider using an Ethernet-to-wireless adapter with your Cisco IP Video Phone E20 unit. Applies to the following products: y Cisco IP Video Phone E20
410: Can the handset be removed from the Cisco IP Video Phone E20 unit? Yes, the handset cradle can be easily removed by loosening a couple of small screws as follows: 1. 2. 3. 4. Remove the back of the handset base. Loosen the two screws. Unplug the handset plug. Store the base for later use.
407: Is the Cisco IP Video Phone E20 compatible with other Cisco TelePresence endpoints? The Cisco IP Video Phone E20 is a fully standards-compliant system and connects with all current Cisco TelePresence endpoints from PC video using Movi up to the TelePresence T3. For further information on interoperability, refer to the release notes for the relevant software release (TE platform). Applies to the following products: y Cisco IP Video Phone E20
Applies to the following products: y Cisco IP Video Phone E20
411: Does the Cisco IP Video Phone E20 have support for Power over Ethernet (PoE)? No, the PoE is limited to 12.95 watts. To be able to deliver high quality video and services, the Cisco IP Video Phone E20 consumes around 18 watts. Applies to the following products: y Cisco IP Video Phone E20
408: Is the Cisco IP Video Phone E20 based on industry standards? Yes. Applies to the following products: y Cisco IP Video Phone E20 Related questions: 402, 415:
412: Does the Cisco IP Video Phone E20 have support for IPv6? Cisco IP Video Phone E20 supports IPv4. From TE4.1 onwards IPv6 is also supported. To configure this:
xcon //network *c xConfiguration Network 1 IPStack: IPv4 *c xConfiguration Network 1 MTU: 1500
*c xConfiguration Network 1 Assignment: Static *c xConfiguration Network 1 IPv4 Address: "64.104.74.178"
409: Do I need Cisco TelePresence infrastructure products in order to use the Cisco IP Video Phone E20? The Cisco IP Video Phone E20 is a SIP only device and needs to register to a SIP registrar. We would recommend the use of Cisco VCS or CUCM 8.6.2 for the SIP registrar. Please check the release notes for the recommended registrars. Applies to the following products: y Cisco IP Video Phone E20
*c xConfiguration Network 1 IPv4 SubnetMask: "255.255.255.0" *c xConfiguration Network 1 IPv4 Gateway: "64.104.74.1" *c xConfiguration Network 1 IPv6 Address: "" *c xConfiguration Network 1 IPv6 Gateway: ""
*c xConfiguration Network 1 IPv6 Assignment: Autoconf *c xConfiguration Network 1 IPv6 Dhcpoptions: On
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413: What's the maximum call speed for video calls on my Cisco IP Video Phone E20? The maximum call speed for the Cisco IP Video Phone E20 is 1152 kbps. Applies to the following products: y Cisco IP Video Phone E20
417: I have lost the admin/root passwords for my Cisco IP Video Phone E20. What should I do? In order to reset the passwords, you need to reset the Cisco IP Video Phone E20 to the default factory settings. On the E20 keypad, press the following keys: * * Presentation # # (The Presentation key has the icon of an open laptop computer.) This needs to be done within ~3 seconds. Applies to the following products: y Cisco IP Video Phone E20
414: Does the Cisco IP Video Phone E20 have DTMF support? Yes, when in a call just press the number keys as needed on the keypad of your Cisco IP Video Phone E20. Applies to the following products: y Cisco IP Video Phone E20
418: How come my Cisco IP Video Phone E20 works even though it lists No LAN? 415: Which audio standards does the Cisco IP Video Phone E20 support? The Cisco IP Video Phone E20 supports the following audio standards: y y y y y y y MPEG4 AAC-LD G.729ab G.722 G.722.1 G.711 L16-256 This is a known issue with the Cisco IP Video Phone E20. You have probably plugged the LAN cable to the PC port on your E20. Plug it into the LAN port and the message disappears. Applies to the following products: y Cisco IP Video Phone E20
419: Why is the URI (address) on the top banner of my Cisco IP Video Phone E20 screen refreshing? The Cisco IP Video Phone E20 re-registers to the SIP server every 30 to 40 seconds. This is normal behavior. Applies to the following products: y Cisco IP Video Phone E20
416: How do I reset the Cisco IP Video Phone E20 to the factory settings using the keypad? To reset the Cisco IP Video Phone E20 to the default factory settings: On the E20 keypad, press the following keys: * * Presentation # # (The Presentation key has the icon of an open laptop computer.) This needs to be done within ~3 seconds. Applies to the following products: y Cisco IP Video Phone E20
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420: Which SIP PBXs (registrars) has the Cisco IP Video Phone E20 been tested with? The Cisco IP Video Phone E20 has been tested with the following SIP PBX's (Registrars). Our recommended registrars are:
Vendor Cisco Cisco Broadsoft Vendor Alcatel Nortel Siemens Model CUCM VCS Broadworks Model OmniPCX MCS5100 HiPath 8000 Version 6.1 and 7.0 X6, or greater 14sp7 Version 8.0.1 4.0 3.1
424: Does the Cisco IP Video Phone E20 have a web management interface? Yes. The Cisco IP Video Phone E20 has a limited web interface. This offers software upgrade functionality, upload of certificates and download of XML files and system logs. Go to the following URL: http://<IP Address Of E20>. Applies to the following products: y Cisco IP Video Phone E20
We offer limited support on:
425: What languages are supported in the Cisco IP Video Phone E20 user interface? From the TE4.0.0 release Cisco IP Video Phone E20 user interface supports English, Norwegian, Swedish, German, French, Korean, Chinese Simplified, Chinese Traditional, Danish, Dutch, Finnish, Italian, Japanese, Polish, Portuguese Brazilian, Russian, Spanish, Spanish Latin, Czech, Hungarian and Turkish language. Applies to the following products: y Cisco IP Video Phone E20
421: Can I connect a wired headset to the Cisco IP Video Phone E20? Yes, there is support for professional grade wired headsets through an RJ9 connector on the Cisco IP Video Phone E20. For superior Wideband audio Cisco TelePresence recommends Plantronics EncorePro HW291N. When ordering, remember the Coil Cable (QD to modular phone jack) (Plantronics Part Number: 27190-01). Applies to the following products: y Cisco IP Video Phone E20
432: How can I resend username and password from Cisco TelePresence Management Suite (Cisco TMS) to provisioned users of Movi and Cisco IP Video Phone E20? Under Systems > Provisioning > Directory, it is not possible to see the password for the user in the user's details. Therefore, you must resend the user's account information. To resend the user's account information: 1. 2. 3. 4. Go to Systems > Provisioning > Directory. Select the user. Click Send Account Info. The Send Account Information window opens. Click Send E-mail.
The account information is now sent to the selected user. 422: Does the Cisco IP Video Phone E20 have Bluetooth support? Yes, the Cisco IP Video Phone E20 supports the use of Bluetooth headsets. Applies to the following products: y Cisco IP Video Phone E20 Applies to the following products: y Cisco IP Video Phone E20 y Cisco TelePresence Management Suite y Cisco TelePresence Movi
423: Does the Cisco IP Video Phone E20 have support for 802.1Q (VLAN)? Yes, the Cisco IP Video Phone E20 supports 802.1Q (VLAN). Applies to the following products: y Cisco IP Video Phone E20
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445: How do I configure a T3 system to use a particular Telepresence Server? On the TCU, edit the device.properties file with the Telepresence Server's address and the correct username and password. For more details see the T3 Administrator Guide. The following is an example relevant section of the device/properties file showing how this may be set up:
# Telepresence Server device.ts.type=telepresenceServer
491: Why isn't the PrecisionHD USB camera connecting with the PC? Make sure that your Windows operating system has the latest updates from Microsoft. Recommended operating systems are: y y y y y y 32 bit OS - Windows 7, Windows XP SP2/SP3, Windows Vista SP1/SP2 64 bit OS - Windows 7, Windows XP SP1/SP2, Windows Vista SP1 Apple Mac OS X 10.6.5 * Linux Ubuntu 10.04 (Lucid Lynx)* Linux Fedora 12 (Constantine) * Linux Debian 5.04 *
device.ts.connection.type=telepresenceServerConnection device.ts.connection.hostName=100.100.100.100 device.ts.connection.tcpPort=80 device.ts.connection.path=RPC2
* Firmware upgrade is not available on these operating systems. Applies to the following products: y Cisco PrecisionHD USB Camera
device.ts.connection.userName=admin
device.ts.connection.password=password
From TCU3 onward this can also be done using the Installation wizard. Applies to the following products: y TANDBERG Telepresence Servers 492: What frame rate is supported by the PrecisionHD USB camera? The PrecisionHD USB camera supports 30 frames per second up to HD resolution (720p30). Applies to the following products: y Cisco PrecisionHD USB Camera
490: How do I know that the PrecisionHD USB camera is successfully connected to the PC? When you connect the PrecisionHD USB camera to your computer, the camera LED turns orange immediately and then turns green when the camera has been successfully connected / enumerated. The camera LED is located on top of the camera housing. (Enumeration is the technical term for the camera device to be discovered by the PC with proper USB communication established.) Applies to the following products: y Cisco PrecisionHD USB Camera
493: Do I need to install specific drivers for my PrecisionHD USB camera? No, for a PC running one of the recommended operating system versions, the PrecisionHD USB camera is plug and play. Applies to the following products: y Cisco PrecisionHD USB Camera Related questions: 491: Why isn't the PrecisionHD USB camera connecting with the PC?
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494: Which applications can I use with the PrecisionHD USB camera? The PrecisionHD USB camera works with a wide range of relevant applications and has been tested with the following applications: y y y y y y y Cisco TelePresence Movi Cisco TelePresence Jabber Video Cisco TelePresence ConferenceMe Microsoft Office Communicator Microsoft Office Live Meeting Skype VLC
497: Why can't I see the PrecisionHD USB camera in Windows Explorer? This feature is only supported on 32 bit Windows XP. Applies to the following products: y Cisco PrecisionHD USB Camera
498: Can I use the PrecisionHD USB camera with Skype? Yes, you can use the PrecisionHD USB camera with Skype. Applies to the following products: y Cisco PrecisionHD USB Camera Related questions: 494: Which applications can I use with the PrecisionHD USB camera? 500: How do I select the PrecisionHD USB camera in Skype?
Applies to the following products: y Cisco PrecisionHD USB Camera
495: Why is the video not smooth on my computer when using the PrecisionHD USB Camera? Make sure that: y your computer meets the requirements for using the camera y there is enough bandwidth for your call y there are enough CPU and memory resources available Applies to the following products: y Cisco PrecisionHD USB Camera
499: How do I select the PrecisionHD USB camera in Microsoft Office Communicator 2007 R2 / Live Messenger? Follow these steps: 1. Select Tools > Set up Audio and video. 2. Select Custom in the first screen and select USB Audio Device. If you have several cameras connected, select the PrecisionHD USB camera. 3. Click Next. 4. Select your speakers and Next. 5. Select the PrecisionHD USB camera (USB Video Device). Applies to the following products: y Cisco PrecisionHD USB Camera
496: Do I need to use an external microphone with the PrecisionHD USB camera? No, the PrecisionHD USB camera has a built-in microphone. Applies to the following products: y Cisco PrecisionHD USB Camera
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500: How do I select the PrecisionHD USB camera in Skype? Some laptop computers have a built-in camera. You can configure Skype to use the PrecisionHD USB camera as follows: 1. Login to Skype 2. Go to Tools > Options 3. In the General section set audio and video devices as follows: a. Audio y Select Audio Settings and then for Microphone device, select Tandberg Audio from the drop-down list. b. Video y Select Video Settings and then for the webcam select USB Video Device from the drop-down list. y Click Save if you are asked to save the webcam settings. y Verify that your PrecisionHD USB camera is working through the small selfview image; for example, by pointing to the camera. 4. Click Save. If you have two or more cameras connected to your computer, you need to disable these in Windows to use the PrecisionHD USB camera. Applies to the following products: y Cisco PrecisionHD USB Camera Related questions: 498: Can I use the PrecisionHD USB camera with Skype?
504: What do the PrecisionHD USB camera LEDs mean? The LED colors are: y Yellow - indicates that the camera is enumerating/connecting. y Green - indicates that the camera is connected and ready for use. y Orange - indicates that the camera is streaming video. Applies to the following products: y Cisco PrecisionHD USB Camera
505: What happens if I plug the PrecisionHD USB camera into a USB 1.0 port? When the PrecisionHD USB camera is connected to a USB 1.0 port, Windows displays the message; "The device can perform faster. This USB device can perform faster if you connect it to a Hi-Speed USB 2.0 port ..." The PrecisionHD USB Camera is enumerated and connects but fails to stream video and audio. (Enumeration is the technical term for the camera device to be discovered by the PC with proper USB communication established.) Applies to the following products: y Cisco PrecisionHD USB Camera
506: What are the salient features of the PrecisionHD USB camera? 501: Can I use the PrecisionHD USB camera with a USB hub? We do not recommend using the PrecisionHD USB camera with a USB hub. A bus-powered hub draws all its power from the host interface: many devices, including the PrecisionHD USB camera, require more power than this method provides and does not work. Applies to the following products: y Cisco PrecisionHD USB Camera The PrecisionHD camera is a USB 2.0, High speed device whose main features are: y y y y y y y y Compatible with USB Video Class (UVC) 1.0 Compatible with USB Audio Class (UAC) 1.1 Supports a maximum bandwidth of 65 Mbps over USB. Maximum supported resolution: 1280x720. Default resolution: VGA (640x480). Video output formats: Mjpeg and YUV 422. Audio output: 48 KHz sampling-16 bit Mono. Supports Auto Focus, Auto Exposure and Auto White Balance.
503: How do I use the privacy cover on the PrecisionHD USB Camera? Turn the privacy cover: y right to open it y left to shut it Applies to the following products: y Cisco PrecisionHD USB Camera
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507: How do I check that my system has recognized the PrecisionHD USB camera? On a Windows system follow these steps: 1. 2. 3. 4. Right-click on My Computer and select Manage. Go to System Tools > Device Manager. Expand Universal Serial Bus controllers on the right-hand side. Look for USB Composite Device. This is your PrecisionHD USB camera.
510: Which approvals apply to the PrecisionHD USB camera? This product is tested and approved for use in indoor office and residential environments according to North American and European standards. For other markets, contact your local distributor for more information. For a USB extension cable, the following applies: The connecting cable can be extended by using a standard UDB extension cable. The maximum recommended extension cable length is 2 meters / 9 feet. Applies to the following products: y Cisco PrecisionHD USB Camera
On a Mac system follow these steps: 1. Open Photobooth (click on magnifying glass in upper right corner and type photobooth followed by enter). 2. If you can see a picture from the camera it is installed and working. If you have more than one camera attached you can switch from one to the other using the CAMERA menu tab. Applies to the following products: y Cisco PrecisionHD USB Camera Related questions: 491: Why isn't the PrecisionHD USB camera connecting with the PC?
509: Why do I only get video from my PrecisionHD USB camera when viewing it in Windows Explorer? Windows Explorer only shows the USB Video Device, therefore there is no audio from the PrecisionHD camera when using Windows Explorer. Applies to the following products: y Cisco PrecisionHD USB Camera Related questions: 494: Which applications can I use with the PrecisionHD USB camera? 497: Why can't I see the PrecisionHD USB camera in Windows Explorer?
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511: What are the minimum system requirements needed to use the PrecisionHD USB camera? To use the PrecisionHD USB camera with Cisco TelePresence Movi or Jabber Video:
Movi Windows XP Hd (1280x720) Core 2 Duo 2GB RAM Dedicated Graphics Card Good Internet Connection Core 2 Duo 2GB RAM Dedicated Graphics Card Good Internet Connection Vga (640x480) Core 2 Duo 1GB RAM Dedicated Graphics Card Good Internet Connection Core 2 Duo 1GB RAM Dedicated Graphics Card Good Internet Connection CIF (352x288) Intel Atom 512MB RAM Good Internet Connection
To use the PrecisionHD USB camera with Skype/VLC:

skype/VlC Windows XP Hd (1280x720) Core 2 Duo 1GB RAM Dedicated Graphics Card Good Internet Connection Core 2 Duo 2GB RAM Dedicated Graphics Card Good Internet Connection Vga (640x480) Core 2 Duo 1GB RAM Dedicated Graphics Card Good Internet Connection Core 2 Duo 1GB RAM Dedicated Graphics Card Good Internet Connection CIF (352x288) Intel Atom 512MB RAM Good Internet Connection
Windows Vista
Windows Vista
Intel Atom 1GB RAM Good Internet Connection
To use the PrecisionHD USB camera with Microsoft Communicator:

MoC Windows XP Hd (1280x720) Core 2 Quad 2GB RAM Dedicated Graphics Card Good Internet Connection Core 2 Quad 2GB RAM Dedicated Graphics Card Good Internet Connection Vga (640x480) Core 2 Duo 1GB RAM Dedicated Graphics Card Good Internet Connection Core 2 Duo 1GB RAM Dedicated Graphics Card Good Internet Connection CIF (352x288) Intel Atom 512MB RAM Good Internet Connection
516: Can I use the PrecisionHD USB camera with Windows 7? Yes, the Cisco TelePresence PrecisionHD USB Camera works with Windows 7. Applies to the following products: y Cisco PrecisionHD USB Camera
Windows Vista
517: How do I upgrade my PrecisionHD USB Camera? 1. 2. 3. 4. Download the latest software here. Connect your PrecisionHD USB camera to your computer. Make sure the LED is green before you start the upgrade. Run the upgrade software.
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519: What resolutions does the PrecisionHD USB Camera support? 16:9 formats
width 720p w4cif w448p wcif w180p wqcif 1280 1024 768 512 320 256 height 720 576 448 288 180 144 30 fps MJPEG MJPEG MJPEG MJPEG RAW RAW 25 fps MJPEG MJPEG MJPEG MJPEG/RAW RAW RAW 15 fps MJPEG MJPEG MJPEG MJPEG/RAW RAW RAW
524: Are there any shortcuts on the Cisco TelePresence System Codec remote control? The following remote control shortcuts are available: Quick access y Home menu: Press the ok / V key when no menus are shown (same as pressing the home key in any menu). y System Information and Call status : Press the right-most function key on the home menu. y Advanced Configuration: Press the fourth function key (from left) on the System Information and Call status page. The quick key sequence is "home- right-most function key - fourth function key" (or "V- right-most function key - fourth function key" when no menus are shown). Quick Call
4:3 formats
width VGA QVGA CIF 160x120 640 320 352 160 height 480 240 288 120 30 fps MJPEG RAW RAW RAW 25 fps MJPEG RAW RAW RAW 15 fps MJPEG/RAW RAW RAW RAW
y Call menu: Press any number key in idle mode (when not in a call). y Recent calls: Press the call key when the Call menu is not visible. y Dial last number: Press the call key twice. Camera Control y Camera control soft menu : Press any arrow or zoom key in idle mode. y Camera presets: Press the number key corresponding to the desired camera preset on the Camera control soft menu to change preset. Other y Standby mode: Press and hold the disconnect key for 5 seconds. y Restore resolution and OSD: When not in a call, press the sequence "disconnect - * - # - * - # - 0 - x - #" where x is output 1 to 4 to change the OSD and restore the resolution (1280x720@60Hz for HDMI and 1024x768@60Hz for DVI) to the selected output. y DTMF: Pressing a number key in a call gives the DTMF (Dual Tone Multiple Frequencies) sound for the pressed number. Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 Related questions: 312: Are there any shortcuts for displaying the System Information screen of the Cisco TelePresence System Codec? 302: How do I change my On Screen Display (OSD) to be displayed on a different output than HDMI 1 on my Cisco TelePresence System Codec?
522: Why can't I undock my laptop from my docking station while the PrecisionHD USB Camera is connected to the docking station? You should be able to undock your laptop from your docking station as long as no programs are running and accessing the PrecisionHD USB Camera. Please check that all programs accessing the PrecisionHD USB Camera, e.g. Cisco JabberVideo, are properly closed and exited. Applies to the following products: y Cisco PrecisionHD USB Camera
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526: What do the LEDS on the Cisco TelePresence video systems mean? The Cisco TelePresence System Codecs C90, C60 and C40 have four LEDs: y y y y Power - Green when codec is powered up. Call - Green flashing on call setup. Continuous green in Call. IR - Green flicker on IR activity. Alarm - Red when network connectivity is lost.
528: Which resolutions does the Cisco TelePresence System support at 60 fps? The supported resolutions at 60 fps are w288, w448, w576 and w720. Please note the following: y The Cisco TelePresence System Codec C20, SX20, MX200, MX300 and EX60 can encode 60 fps in point-to-point calls, but not if a presentation is running at the same time. y The Cisco TelePresence System Codec C40, C60 and EX90 can encode 60 fps in point-to-point calls, also when presentations are running at the same time, but not in multisite. y The Cisco TelePresence System Codec C90 can encode 60 fps in point-to-point, calls, when running presentations, and in multisite. Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60 y Cisco TelePresence EX90 Related questions: 534: How do I use the Cisco TelePresence System Codec optimal definition profiles? 530: What is the relationship between transmitted framerate and bandwidth on the Cisco TelePresence video systems?
The Cisco TelePresence System Codec C20 has one LED with two colors. The LED colors are: y Green - the codec is powered up. Flickering on IR activity. y Red - network connectivity is lost. The Cisco TelePresence EX90 and EX60 have two LEDs: y Power / Button - Green when the system is powered up, flashing when system is powered down. y Call - Orange flashing on call setup. Continuous orange in Call. The Cisco TelePresence MX200 and MX300 have two LEDs: y Power - White continuously light when the system is powered up. y Call - Green flashing on system setup. Continuous green in Call. The Cisco TelePresence SX20 has one LED: y Power - LED is continously on when codec is powered up. Pulsating while in standby mode. y Startup/booting - Indicates with a circular movement how far it has come in the startup. Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60 y Cisco TelePresence EX90
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530: What is the relationship between transmitted framerate and bandwidth on the Cisco TelePresence video systems? The transmitted video call framerate (fps) depends on how much bandwidth is available, the Threshold60fps setting and whether the active video source is configured for Sharpness or Motion. By navigating to the Advanced Configuration > Video > Input > Source n > OptimalDefinition > Threshold60fps the resolution for which the codec tries to encode 60fps for video source n can be selected. The 60fps resolutions available are: y y y y 512 x 288 (w288) 798 x 448 (w488) 1024 x 576 (XGA / w576) 1280 x 720 (720p / w720)
If enough bandwidth is available, the codec transmits 60fps at this resolution, otherwise it uses 30fps as long as Quality is set to Motion. Selecting Never makes the codec transmit 30fps at any resolution, and should be selected if 1080p is desired. The Quality can be set to either Sharpness or Motion by navigating to the Advanced Configuration > Video > Input > Source n > Quality . If the active video source is configured for Sharpness, video transmission is done at the highest resolution possible (up to the input resolution) where it is possible to maintain 1fps. Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60 y Cisco TelePresence EX90 Related questions: 528: Which resolutions does the Cisco TelePresence System support at 60 fps? 534: How do I use the Cisco TelePresence System Codec optimal definition profiles?
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534: How do I use the Cisco TelePresence System Codec optimal definition profiles? The Optimal definition profiles can be used when light conditions are optimal in order to increase framerate and resolution for lower bandwidths. In SX20 Quick Set the default optimal definition profile is set to Medium. Changes in the picture principally occur when something in the picture is in motion or by noise in the picture from the camera. When there is little changes in the picture, the need for bandwidth decreases. More light gives less noise in the picture and consequently reduces the need for bandwidth. In Cisco TelePresence System Codec software version TC3.0 (experimental in version TC2.1) it is possible to increase the video resolution for situations where light conditions are especially good. These settings are found under the OptimalDefinition Profile settings menu by navigating to Advanced configuration > Video > Input > Source n > OptimalDefinition > Profile for for a selected camera input n. There are three possible modes: y Normal - Standard meeting room. Default setting (Recommended) y Medium - Good, stable light conditions y High - Optimal light conditions for video conferencing. It is recommended to test thoroughly for every room when selecting either Medium or High mode. In rooms with daylight the light conditions vary and testing should been carried out at nighttime. The following table shows some examples of the relationship between the selected Optimal definition profile, bandwidth and fps:
Typical resolutions used for different optimal definition profiles, call rates and frame rates Optimal Frame Definition rate Profile Normal 30 fps Medium High Normal 60 fps Medium High Call rate 256 kbps 512288 640368 768448 256144 256144 512288 768 kbps 1024576 1280720 1280720 512288 768448 1024576 1152 kbps 1472 kbps 2560 kbps 1280720 1280720 768448 1024576 1280720 4 Mbps 6 Mbps
Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60 y Cisco TelePresence EX90 Related questions: 530: What is the relationship between transmitted framerate and bandwidth on the Cisco TelePresence video systems? 528: Which resolutions does the Cisco TelePresence System support at 60 fps?
535: How do I reset the Cisco TelePresence System Codec C20 to the factory settings? 1. Turn off the codec. 2. Press and hold the power until the LED on the front turns red. 3. Release the power button, and press it twice within 5 seconds. The Cisco TelePresence System Codec C20 is now reset to factory defaults. The procedure resets or deletes: y y y y y All passwords to factory default All configurations to factory default, including SIP and H.323 settings Local phonebook All logs DHCP-information
1280720 19201080 19201080 19201080 1280720 19201080 19201080 19201080 1024576 1024576 1280720 1280720 1280720 1280720 1280720 1280720 1280720 1280720 1280720 1280720
The procedure does not delete software release - and option keys. The reset does delete the inactive software image if it is present. This applies for all products using TC software. Applies to the following products: y Cisco TelePresence Codec C20 Related questions: 331: How do I restore the factory default settings on a Cisco TelePresence System Codec? 327: How do I back up the system settings of the Cisco TelePresence System Codec?
1280720 19201080 19201080 19201080 19201080
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537: How do I manually control focus, brightness and white balance on the PrecisionHD USB Camera? From CC1.1 release the PrecisionHD USB Camera allows you to manually change the focus, brightness and white balance. Skype: 1. 2. 3. 4. 5. 6. Connect your PrecisionHD USB camera to your computer. Open Skype and log in Select Tools > Options. Select Video Settings. Select Webcam Settings . Click OK when you're done
545: How do I call someone on a different IP network? Cisco TelePresence provides a number of different solutions that enable organizations on different networks to be able to communicate using video. The Cisco VCS or Expressway solution The Cisco VCS/Expressway is most suitable for large-scale deployments. It allows you to connect across organizations without requiring any exceptions or extra ports to be opened on the firewall. In this solution, both organizations need to have a Cisco VCS and you need to configure a connection between the two Cisco VCSs. The IP Gateway solution The Cisco TelePresence IP Gateway also allows organizations using different networks to connect using video. In this solution, no Cisco VCS is required. Only one of the organizations needs to have an IP Gateway. The IP Gateway allows video calls from the internet to endpoints inside the organization's private network without compromising security. For example, if "company B" has an IP Gateway, then "company A" can call into "company B," see the directory and scroll to find the person they want. The IT administrator may need to open ports on the company firewall to allow this. The MCU solution Organizations using the Cisco TelePresence MCU can configure it to have one port connected to their own network and one port connected to the internet. In this solution, you need the video firewall feature key which enables people from outside your network to join video conferences securely and from any vendor's endpoint. For more information, see How do I configure the video firewall in a Cisco TelePresence MCU/IP VCR? Applies to the following products: y Cisco IP Video Phone E20 y Cisco MXP Endpoints y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60 y Cisco TelePresence EX90 y Cisco TelePresence Management Suite y Cisco Video Communication Server y Codian IP GW 3500 / MSE IPGW blade y Codian MCU 4200 / MSE 8420 y Codian MCU 4500 y Codian MSE 8510 blade
Microsoft Office Communicator: 1. 2. 3. 4. 5. 6. 7. 8. Connect your PrecisionHD USB camera to your computer. Open Microsoft Office Communicator and log in Select Tools > Set Up Audio and Video. Adjust the Microphone and speaker settings. Click Next. Select TANDBERG Video from the Webcam list. Select Webcam Settings. Click OK when you're done
542: Why is the sound low and/or distorted when I am using the Cisco TelePresence PrecisionHD USB Camera on Windows 7? If using the Cisco TelePresence PrecisionHD USB Camera versions 1.0 or 1.1 with Windows 7, a very high input gain is set for your microphone, which can cause sound to be distorted or unnaturally low. You can resolve this issue by either upgrading the camera software to version 1.2 or later, or lowering the recording volume for your microphone in the Windows settings. Applies to the following products: y Cisco PrecisionHD USB Camera y Cisco TelePresence Movi
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546: How do I change from dialing numbers to dialing letters (touch tone mode) using the remote control or keypad? Using a remote control: On your remote control, hold down the pound (#) button (a/A also appears on this button). This toggles between numbers (123) and letters/touch tone mode (abc or ABC). To toggle back to number (123) mode press the pound (#) button again and then hold it down. Note: Letter (abc/ABC) mode is also known as touch tone mode. In letter (abc/ABC) mode: y To type @, press 1 twice on your remote control while in letter (abc/ABC) mode. y To type a full stop/period (the . symbol), press * once while you are in letter (abc/ ABC) mode. Using an endpoints keypad: To toggle between numbers (123) and letters (abc/ABC), hold down pound (#) on your keypad. To type @, press 1 twice on your keypad while in letter (abc/ABC) mode. To select a full stop/period (the . symbol) on your endpoint depends on the model. See the endpoint documentation for more information. Applies to the following products: y Cisco IP Video Phone E20 y Cisco MXP Endpoints y Cisco T150 MXP y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90
548: How do I dial an audio call from my Cisco TelePresence System MXP endpoint? Video endpoints can also be used to call telephone numbers. You can dial the audio number using the keypad on your remote control, as you normally would from a telephone. Note: You may need to enter a prefix to be able to make audio calls. Contact your system administrator to get the required information. To dial a telephone number: 1. Open the Call menu and type in the number using the keypad or the remote control. 2. Press the right arrow twice and press the OK button, or the tick/check symbol depending on your endpoint. 3. Press arrow down to select Telephone 4. Press the green call button on your remote to start calling. 5. Press the red end call button on your remote to end the call. Applies to the following products: y Cisco MXP Endpoints
549: How do I use my Cisco TelePresence System MXP endpoint as my PC monitor? Using your endpoint as your PC monitor enables you to view your computer screen while on a video call without the risk that the other participants can see your computer screen. 1. Press the OK button (represented as a tick/check symbol on some endpoints) to wake up the system and display the Call Menu. 2. In the Call menu, use the arrow keys on the remote control or keypad (depending on your MXP model number) to navigate to the Control Panel icon. Press the OK button to display the Control Panel. 3. Use the arrow keys on the remote control/keypad to navigate to General. Press OK. 4. Navigate to Screen Settings. Press OK. 5. For Use Screen as Local PC Monitor, select On. 6. Navigate to Save. Press OK. 7. Connect your computer to the screen using the VGA (PC) cable supplied. 8. On the remote control/keypad, press Selfview. An indicator tells you that your computer is being displayed Applies to the following products: y Cisco MXP Endpoints
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550: How do I find out the IP address of my Cisco TelePresence System MXP endpoint? Where you find your IP address varies by model: y For 1000 MXP, 1700 MXP, T150 MXP models it is in the upper right hand corner of the welcome screen y For Profile models (3000 MXP Codec or Portable, 6000 MXP Codec or Portable) it is in the upper left hand corner of the welcome screen Applies to the following products: y Cisco MXP Endpoints
553: How do I ensure my call is secure, when I am using a Cisco MXP endpoint? All encryption methods use common algorithms. Security comes from the key, a number which is passed to the algorithm to tell it how to encrypt the data. A commonly employed communications encryption method is the Data Encryption Standard (DES). DES works by encrypting data with a 56-bit long key. Triple DES (3DES) is an enhancement to DES that effectively runs 112-bit long keys. DES and 3DES are both widely used in commercial and non-defense government communications today. To provide a higher degree of security than both DES and 3DES, a new standard called Advanced Encryption Standard (AES) has been developed. The new AES standard with 128-bit keys has been approved by the U.S. Government to protect sensitive, unclassified data and replaces the use of 3DES. Cisco TelePresence supports all of the following encryption standards: AES, DES, H.233, H.234 and H.235 with an extended Diffie-Hellman key distribution on H.323, H.320 and leased lines. Cisco TelePresence Secure Conference is on by default. This automatically generates an encrypted call. You know that your call is secure when you see lock icons on your screen. A single lock symbol is displayed for DES. A double lock symbol is displayed for AES. Secure Conference DES and AES are both available in point-to-point calls and multipoint calls on ISDN and IP up to 768 kbps on the full Cisco TelePresence product line. Cisco TelePresences implementation of the AES and DES cryptographic algorithms has been validated as conforming to Federal Information Processing Standards (FIPS) by a laboratory accredited by The National Institute of Standards and Technology (NIST). Applies to the following products: y Cisco MXP Endpoints
551: How do I check or change the bandwidth I am calling with on my MXP endpoint? To check or change the call bandwidth on your MXP endpoint: 1. Press the green Call button on your endpoint or remote control. The call menu is displayed. 2. Press the right arrow button on your endpoint or remote control three times to navigate to the Call Settings box. Press OK. 3. Use the arrow keys to navigate to Bandwidth. Press OK. 4. Select one of: y Auto: The system decides the optimum call bandwidth to use (recommended) y Max: The highest rate possible y User defined: One of 64, 128, 192, 256, 320, 384, 512, or 768 kbps 5. Press the Down arrow until OK is highlighted and press OK on your remote or keypad. Applies to the following products: y Cisco MXP Endpoints
554: How do I stop inbound calls from coming in? You may specify whether your system answers incoming calls automatically or not. When set to Off, all incoming calls must be answered manually. To change this, starting from Home (Main menu), navigate to Settings and select Call Settings and Autoanswer. You can turn this on or off. If your system is not set to auto answer, you can decide whether or not to accept or reject incoming calls by either pressing the green (accept) or red (reject) buttons. If you do not want any incoming calls, choose Do Not Disturb from the Call Status menu. If Do Not Disturb is on, the system rejects all incoming calls. Applies to the following products: y Cisco MXP Endpoints
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556: How do I share a presentation on my Cisco TelePresence System MXP endpoint? The presentation functionality in Cisco TelePresence System MXP endpoints allows you to show other available video sources in addition to your main camera (only if using dual video stream). You can share content from a: y y y y y y PC VCR DVD Document Camera Auxiliary Camera VNC
558: How do I record my video calls? You can record your video calls, and include all participants and any presentations using the Cisco TelePresence Content Server. For more information, please refer to the Content Server user documentation. Applies to the following products: y Cisco IP Video Phone E20 y Cisco MXP Endpoints y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60 y Cisco TelePresence EX90 y Codian MCU 4200 / MSE 8420 y Codian MCU 4500 y Codian MSE 8510 blade
Note: Not all systems have all options available. Check your individual model's User Guide for more information. To share a presentation: 1. Connect your source to the MXP endpoint system's VGA cable. 2. Enable presentation-sharing mode on your source. This varies by device, see the product's documentation for more information. 3. Press the blue Presentation button on your remote control. 4. Choose one of: y Main Video: Sends the presentation as the main video source y DuoVideo: Sends both the presentation and the main video image Note: Other participants must also support dual video stream for them to see both the presentation and the main video source. If not, they only see the presentation. Applies to the following products: y Cisco MXP Endpoints
560: Where should I place the microphones in a video room? All microphones should be placed at least one meter away from the system, and should never be left on top of the monitor or too close to the speakers. The cable connector end should be facing the system. Omnidirectional microphones should be placed in an even proximity from the participants while directional microphones should always point to the participants. Some users opt for ceiling mounted microphones such as the Cisco TelePresence Audio Science Ceiling Microphone. These should be mounted with the microphone's back panel facing the system and placed between the users and the system. Applies to the following products: y Cisco MXP Endpoints y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence MX200 y Cisco TelePresence MX300
557: How do I forward video callers from my endpoint to my cell phone or voicemail? If you have the Cisco VCS, you can set up the FindMe feature to route incoming video calls to your home video, deskphone, or cell phone. You can also route calls to multiple devices to ring all at the same time. For more information refer to the FindMe User Guide. Applies to the following products: y Cisco MXP Endpoints
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561: How should the video room layout and lighting be? Here are some tips for making the room better suited for video calls. Make sure that the background is not too cluttered. Avoid curtains, windows or doors, or distracting artwork in the background. Take into consideration that the participants are facing the screen as well as each other. The lighting should be even and bright. Avoid strong backlighting. The participants should not be placed in front of a window or other lighting sources. You should also avoid placing light sources directly oover the participants, as this leads to distracting shadows on the participants face. You can improve lighting by having light colored, but not bright, walls, covering any windows with curtains, and ensuring that the source of lighting is out of the picture shot. Applies to the following products: y Cisco IP Video Phone E20 y Cisco MXP Endpoints y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60 y Cisco TelePresence EX90
563: How can I add multiple participants to a single video call using my Cisco TelePresence System MXP endpoint? You can hold a call with multiple participants either through embedded MultiSite or an external Multipoint Control Unit (bridge). Most Cisco TelePresence System MXP systems have an optional built-in MCU. If your system has embedded MultiSite, you can use the call button on your remote to add another call, or dial their name in your directory. You may add up to four video calls and three phone calls using embedded MultiSite. If MultiSite is not enabled on your unit, you have an option for a software upgrade. You may also be able to use the MultiWay functionality of the Cisco VCS to support multiparty conferencing. It allows your system to extend point to point calls, or calls which exceed their maximum MultiSite capabilities to conferences on MCUs which are hosted on the network. MultiWay is available with Cisco VCS running at least x4.1 software, the Cisco TelePresence MCU with at least V3 software, MXP units with at least F8 software for call launch, Cisco IP Video Phone E20, and participating systems must also support call transfer. You can also create a conference on an external MCU and have participants dial into that call. Applies to the following products: y Cisco MXP Endpoints
564: How do I control the camera on the other end of the call (Far End Camera Control) using my Cisco TelePresence System MXP endpoint? Far end camera control allows you to pan, tilt and zoom the far end camera. Far end camera control is only available in a point-to-point call (a call with only two participants). Calls using MultiSite have more than two participants and therefore far end camera control does not work in these calls. Note: This feature requires an electrically movable camera at the far end i.e. communication between two Cisco TelePresence System Profile 1700 MXP units do not provide far end camera control since the camera on this model can only be moved manually. To move the far end camera: 1. While in a call, press OK on your remote control. Note: See the TRC-3 Remote Control User Guide or TRC-4 Remote Control User Guide for help with using your endpoints remote control. 2. Using the arrow keys, navigate to the Camera Control icon. Press OK. 3. Using the arrow keys, navigate to the Far End tab. Press OK. 4. Using the arrow keys, navigate to the Camera Control icon. Press OK. 5. Four arrowheads appear indicating which Arrow key to use on the remote control to move the Far End camera to the left, right, up, and down. 6. To exit far end camera control, press C. Applies to the following products: y Cisco MXP Endpoints
562: How do I change the picture layout using the remote control? You can use the layout button on your remote control to choose Picture in Picture, Picture out of Picture, or Side by Side layouts. Hit the layout button to determine whether you want a large picture of yourself and small picture of others, small picture of yourself and large picture of others, make them equal, or make one of the pictures disappear. Applies to the following products: y Cisco MXP Endpoints
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565: How do I redial a call on a Cisco TelePresence System MXP endpoint? To redial a previously called number: 1. On the remote control/keypad (this varies depending on MXP model), press the Green call button. 2. You see the option to Call Last Number in the Dial Number Box. Press the Green call button. The call is initiated. To redial a previously called or received number using the Call Log: 3. Using the remote control or keypad (varies depending on your model), go to Phone book. Click OK (sometimes indicated by a tick/check symbol). 4. Select one of the following and click OK: y Placed calls y Missed calls y Received calls 5. Using the remote control or keypad, navigate to the number you want to call. Click OK. Applies to the following products: y Cisco MXP Endpoints
567: How can I save a contact to my phone book on a Cisco TelePresence System MXP endpoint? You can add a new contact to the phone book in three ways: y Manually y From the call log y From the corporate phone book (if existing) Manually To add a contact manually: 1. Using the remote control or keypad (varies depending on your model), go to Phone book > My Contacts. Click OK (sometimes indicated by a tick/check symbol). 2. Navigate to the New icon on the left hand side. Click OK. 3. For Name, enter the name you would like to appear as this contact in the phone book. 4. For Number, enter the number of the contact. 5. If applicable, specify Call type, Net, Bandwidth, and Restrict (ISDN systems only). If in doubt, consult your system administrator. 6. Click OK. From the call log or corporate phone book Entries from call logs or the corporate phone book are added in the same way. To add a contact from a call log (for example, from a missed call, received call, etc.) or the corporate phone book: 1. Using the remote control or keypad (varies depending on model), navigate to the log in which the entry is currently stored. 2. Navigate to the entry to be added using the arrow keys on your remote control or keypad. 3. Press Left on your remote control/keypad. 4. Press Down on your remote control/keypad until New is highlighted. Click OK. The entry is now stored under My Contacts. Applies to the following products: y Cisco MXP Endpoints
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568: How do I change the layouts in a multi party call using my Cisco TelePresence System MXP endpoint? If you are using embedded MultiSite, you can change the layout of your call using the Services Menu, available from the Main Menu screen or the bottom of the remote control (in a TRC4). You can request the floor, which forces your endpoint to be seen by everyone else as either the main image or the larger image in a 5+1 layout. An indicator appears when you have the floor and disappears when you release the floor. The release floor option makes the floor available for other participants. To change the layout of the conference, select the A icon to select from the options available (4 split, 3 party dual screen, voice switched, or 5+1 split). Auto Split is the default layout selected to choose the best layout depending on the number of people in the call. If you are connected to a conference on a Cisco TelePresence MCU, enable Far end camera controls on your endpoint, and use the arrow keys on your remote control to choose between the available layouts. Applies to the following products: y Cisco MXP Endpoints
576: What are the limitations when using Cisco TelePresence ConferenceMe with the Cisco TelePresence PrecisionHD USB Camera? The following are known limitations when using the Cisco TelePresence PrecisionHD USB Camera with Cisco TelePresence ConferenceMe. y ConferenceMe may not automatically select the PrecisionHD camera as the audio device. To rectify this problem: a. Go to Start Menu > TANDBERG > Configure ConferenceMe. b. For Audio input, select TANDBERG Audio. y If your computer has more than one webcam connected, ConferenceMe cannot select the PrecisionHD USB Camera in any circumstance, therefore the above steps do not work. This issue is present in software versions up to and including CC1.1.0 and ConferenceMe 1.0(1.2). Applies to the following products: y Cisco PrecisionHD USB Camera y TANDBERG ConferenceMe Related questions: 494: Which applications can I use with the PrecisionHD USB camera?
569: How can I change the ring tone on my Cisco TelePresence System MXP endpoint? You can choose from a variety of preset ring tones for your Cisco TelePresence System MXP endpoint. 1. 2. 3. 4. 5. Go to Control Panel. Click OK. Using the arrow keys, navigate to Audio. Click OK. Navigate to Alert Tones & Volumes. Click OK. Select a ring tone for Video Call Alert Tone and Telephone Alert Tone. Navigate to Save. Click OK. 580: Does the Cisco IP Video Phone E20 have support for 802.1x authentication? Yes, the Cisco IP Video Phone E20 supports 802.1x authentication. Applies to the following products: y Cisco IP Video Phone E20
Applies to the following products: y Cisco MXP Endpoints y Cisco T150 MXP
581: Does the Cisco IP Video Phone E20 have an auto answer feature? Yes, the Cisco IP Video Phone E20 can auto answer incoming calls without user interaction. Applies to the following products: y Cisco IP Video Phone E20
582: How do I reject all incoming calls on my Cisco IP Video Phone E20? If you set Do Not Disturb to On, the Cisco IP Video Phone E20 rejects all incoming calls. Applies to the following products: y Cisco IP Video Phone E20
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583: What is the maximum call rate the Cisco IP Video Phone E20 supports? The Cisco IP Video Phone E20 can support calls up to 1152 kbps. Applies to the following products: y Cisco IP Video Phone E20
588: Does the Cisco IP Video Phone E20 have support for BroadSoft? The Cisco IP Video Phone E20 has expanded its integration with PBX vendors by introducing full integration support with BroadSoft SIP-based PBX. This integration allows the Cisco IP Video Phone E20 to function similar to other IP phones when registered to the BroadSoft solution, including full support for the following features: y Provisioning Easy plug and play provisioning with the BroadSoft platform. y Shared Call Appearance allowing an Cisco IP Video Phone E20 to participate as a part of a group sharing the same number/URI y Click-to-dial Control call activity of the Cisco IP Video Phone E20 from your computer. y Push-to-talk Connect instantly to a defined person or group. Applies to the following products: y Cisco IP Video Phone E20
584: Can I change maximum upstream and downstream call rate on my Cisco IP Video Phone E20? Yes, you can change maximum upstream and downstream call rate on your Cisco IP Video Phone E20. Applies to the following products: y Cisco IP Video Phone E20
585: Does the Cisco IP Video Phone E20 have support for soft buttons? Yes, you can program the five speed dial buttons on your Cisco IP Video Phone E20. Applies to the following products: y Cisco IP Video Phone E20
589: Does the Cisco IP Video Phone E20 have support for multiple lines? Yes, the Cisco IP Video Phone E20 have support for multiple lines (SIP profiles). You can have the Cisco IP Video Phone E20 register with up to 3 SIP numbers/SIP URIs. Applies to the following products: y Cisco IP Video Phone E20
586: Can I use the Cisco IP Video Phone E20 as a picture frame? Yes, the Cisco IP Video Phone E20 has USB picture frame support. You can display picture on the Cisco IP Video Phone E20 in screen saver mode when plugging in a USB stick with image files. Applies to the following products: y Cisco IP Video Phone E20
590: Does the Cisco IP Video Phone E20 have support for Cisco TMS Agent large scale provisioning? Yes, the Cisco IP Video Phone E20 is easy to deploy in large scale deployments both within the enterprise and in external locations, including the following features: y Provisioning Easy provisioning using Cisco TelePresence Large Scale Provisioning y Software upgrade Easily upgrade software on all your deployed Cisco IP Video Phone E20s. y Phonebook Manage and deploy phonebooks to all your deployed Cisco IP Video Phone E20s. Applies to the following products: y Cisco IP Video Phone E20
587: Does the Cisco IP Video Phone E20 have a setup wizard? Yes, the Cisco IP Video Phone E20 has a setup assistant that guides the user through basic configuration. Applies to the following products: y Cisco IP Video Phone E20
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591: Does the Cisco IP Video Phone E20 have support for HTTPS provisioning? Yes, the Cisco IP Video Phone E20 has support for HTTPS provisioning with digest scheme. This is an alternative generic provisioning for no touch provisioning based on bootstrap server. With TE4.0.0 the E20 supports provisioning and basic call functionality with Cisco Unified Communications Manager (CUCM) version 8.5 and above. The E20 also supports Cisco Discovery Protocol (CDP) for easy deployment in CUCM environments. When provisioning mode is set to CUCM the E20 tries to use Voice VLAN if available in your network. When in other provisioning modes the E20 tries to use Data VLAN. Applies to the following products: y Cisco IP Video Phone E20
599: How do I configure NAT on Cisco TelePresence System MXP endpoints? The MXP's NAT (Network Address Translation) settingisused when the MXPis located behind a local NAT firewall and the firewall has a static public IP address. It allowsthe MXP to appear as though it is directly connected to the internet - the MXP signals the public IP address of the local NAT firewall in place of its own IP address. Go to: Control Panel > Network > LAN Settings > H.323 Settings > Advanced H.323 Settings > NAT . The MXP has the following NAT modes: y Off: The MXP signals with its own IP address. This is the default setting. y On: The MXP signals with the configured NAT address in place of its own IP address within the Q.931 and H.245 messages. y Auto: The MXP decides if the NAT address or its own IP address should be used within the signaling. This is to support calls to the public internet and within a LAN without the need to reconfigure the unit. If the unit detects thata public IP addresshas been dialed ituses the NAT address, otherwise ituses its own IP address. NOTE: y When an MXP is registered to a Cisco TelePresence VCS Expressway or Cisco acquired TANDBERG Border Controller, NAT mode should be set to Off as the Cisco VCS Expressway or Border Controller handles the NAT traversal. y You cannot use the NAT traversal features of the MXP to communicate with a Cisco VCS Control or Cisco acquired TANDBERG Gatekeeper that is located behind a NAT firewall. It must go via a Cisco VCS Expressway. Applies to the following products: y Cisco MXP Endpoints y Cisco T150 MXP
598: When do I use the Cisco TelePresence System MXP H.323 Ports Static and Dynamic settings? Go to: Control Panel > Network > LAN Settings > H.323 Settings > Advanced H.323 Settings > H.323 Ports . The MXP has the following H.323 Ports settings: y Static: When you select static H.323 ports for TCP connections, the ports 5555 5574 is used for Q.931 and H.245 respectively. y Dynamic: When set to Dynamic (default setting) the system allocates which ports to use when opening a TCP connection. The port range is from 11000 to 65535. The reason for this is to avoid using the same ports for subsequent calls, as firewalls could consider this as an attack. When port 65535 is reached then the system restarts again at 11000. Applies to the following products: y Cisco MXP Endpoints
600: How do I connect a Cisco TelePresence Video Switch (TVS) to a Cisco TelePresence System Profile 6000/3000MXP? Please refer to the Installing the Video Switch section in the MXP reference guide for system integrators. NOTE: The Cisco TelePresence Video Switch can only be connected to the Cisco TelePresence System Profile 3000/6000MXP. Applies to the following products: y Cisco MXP Endpoints
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601: Can the Sony EVI-HD1 camera be used on a Cisco TelePresence System MXP endpoint? Yes, with the Cisco TelePresence Video Switch (TVS) connected to a 6000 MXP or 3000 MXP codec. The Sony EVI-HD1 camera uses the component video inputs 5 or 6 on the TVS. Applies to the following products: y Cisco MXP Endpoints Related questions: 600: How do I connect a Cisco TelePresence Video Switch (TVS) to a Cisco TelePresence System Profile 6000/3000MXP?
603: How do I reset a Cisco TelePresence System MXP endpoint to default settings? NOTE: Remember to write down the Option Key and Bandwidth Key listed out before you execute this command. From the API (Telnet, SSH or serial cable) enter the following command:
defvalues set factory
This clears all settings on the system, reset the IP access password to TANDBERG, clear the Option Key and Bandwidth Key, delete the Phone Book directories and format the flash disk. Applies to the following products: y Cisco MXP Endpoints
602: Which IP ports are used by the H.323 and SIP protocol for the Cisco TelePresence System MXP endpoints? The following ports cover both MultiSite and H.239 (dual stream): For H.323: y y y y y y Gatekeeper Discovery (RAS) Port 1719 UDP Q.931 call Setup Port 1720 TCP H.245 Port Range 5555-5574 TCP Video Port Range 2326-2485 UDP Audio Port Range 2326-2485 UDP Data/FECC Port Range 2326-2485 UDP
604: How do I reset the menu password on a Cisco TelePresence System MXP system? Connect a straight through serial cable (9600, N, 8, 1) to data port 1 on the codec. Enter the following command:
xConfiguration OSD Menu Password:
Applies to the following products: y Cisco MXP Endpoints
For SIP: y y y y y SIP messages Port 5060 UDP/TCP SIP messages Port 5061 TLS(TCP) H.245 Port Range 5555-5574 TCP Video Port Range 2326-2485 UDP Audio Port Range 2326-2485 UDP
Applies to the following products: y Cisco MXP Endpoints y Cisco T150 MXP
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605: How do I reset the IP access password on a Cisco TelePresence System MXP endpoint? The endpoint has by default strict password enabled, which requires a password with at least 15 characters that contains 2 lower case, 2 upper case letters, 2 numbers, and 2 special characters (i.e. !@#$%^&*()_+). Set the password from the menu: y You can reset the IP access password from the menu. Go to Control Panel > Security and set the IP Access Password to a new password fitting the strict password criteria. Set the password using the API: y The password can also be set/reset from the serial port by connecting a straight through serial cable (9600, N,8,1) to data port 1, and enter the following command:
xConfiguration SystemUnit Password:<password>
607: Can I use a T1 with a Cisco TelePresence MCU? Yes. However certain limitations may apply depending on the series of T1 that you have. There are currently three variations of T1 systems: y First generation T1s (using a Codec C90) y Cisco TelePresence System T1 y Cisco TelePresence System Profile 65 (using a Cisco TelePresence System Codec C60) Cisco TelePresence System T1 The Cisco TelePresence System T1 can participate in conferences on the Cisco TelePresence MCU 4500 Series. However, the following limitations apply: y You are not be able to see the immersive telepresence layouts y You cannot set up conferences automatically using the control panel y You cannot change layouts The Cisco TelePresence System T1 solution has been developed to closely integrate with the Cisco TelePresence Server and that is the recommended multipoint infrastructure solution. Telepresence Layouts are only available when you connect to a Cisco TelePresence Server (TS7010, MSE8710). First generation T1s and Profile 65 First generation T1s and Profile 65 can participate in conferences on the Cisco TelePresence MCU 4500 Series. The T1 functions as a normal endpoint participating in a conference, and providing you have a remote control you can change layouts using Far End Camera Control, and set up conferences. You are not able to see the Telepresence Layouts unless you connect to a Telepresence Server (TS7010, MSE8710). Applies to the following products: y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Codian MCU 4500 y TANDBERG Telepresence Servers
Disable the strict password: y The strict password can be disabled by entering the API command:
xConfiguration StrictPassword: Off
Applies to the following products: y Cisco MXP Endpoints
608: Where can I find descriptions of the Cisco TelePresence System MXP API commands? Software version F9: The API commands for Cisco TelePresence System Codec 3000 MXP and 6000 MXP are described in the: y Cisco TelePresence System MXP Reference User Guide for System Integrators The guide is available online. Applies to the following products: y Cisco MXP Endpoints
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609: My computer is connected to the DVI-I input of the Cisco TelePresence EX90, but the desktop is not displayed on the screen. Why? There can be several reasons to this: The EX90 input source is set to DVD If both the DVI-I/PC and HDMI/DVD inputs are connected, make sure the input source is set to PC. 1. Tap the More icon in the bottom left corner on the Touch controller main menu. 2. Select Settings > Source and set the source to PC. Note that the Source selector icon is only visible if both input sources are connected. The EX90 fails to detect the DVI-I input source type The DVI-I input of the Cisco TelePresence EX90 is capable of reading both digital and analog input signals. The EX90 auto-detects the signal type by default. However, in some situations, it may be necessary to manually set up the EX90 to the correct input signal type. 1. Tap the More icon in the bottom left corner on the Touch controller main menu. 2. Select Settings > Display settings and set the DVI Mode. Change this setting to Digital.. The computer does not support the resolution The computer is not capable of outputting any of the supported input resolutions defined on the EX90. The computer graphics card does not have the latest driver installed Check that you are running the latest driver available form your graphics card vendor. The cables are not connected properly Check that the cables are connected. Applies to the following products: y Cisco TelePresence EX90 Related questions: 610: What resolutions does the Cisco TelePresence EX90 support on the DVI-I PCscreen input?
610: What resolutions does the Cisco TelePresence EX90 support on the DVI-I PC-screen input? The EX90 has one DVI-I (integrated analog and digital) input. The following resolutions are supported on the EX90 PC screen digital input: y y y y y y y y y y y y y y y y y y y y y y y 1920 x 1200 - native resolution, recommended 1920 x 1080 (not full screen) 1776 x 1000 (not full screen) 1680 x 1050 1600 x 1200 (not full screen) 1440 x 900 1400 x 1050 (not full screen) 1280 x 1024 (not full screen) 1280 x 960 (not full screen) 1280 x 800 1280 x 768 (not full screen) 1280 x 720 (not full screen) 1152 x 648 (not full screen) 1024 x 768 (not full screen) 960 x 600 (not full screen) 800 x 600 (not full screen) 1920 x 1200 - native resolution, recommended 1680 x 1050 1600 x 1200 (not full screen) 1440 x 900 1280 x 1024 (not full screen) 1024 x 768 (not full screen) 800 x 600 (not full screen)
The following resolutions are supported on the EX90 PC screen analog input:
Applies to the following products: y Cisco TelePresence EX90 Related questions: 609: My computer is connected to the DVI-I input of the Cisco TelePresence EX90, but the desktop is not displayed on the screen. Why?
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611: Can I run MultiSite on the Cisco TelePresence EX90? Yes, up to 3-sites can connect in MultiSite. Applies to the following products: y Cisco TelePresence EX90 Related questions: 329: Why can I only place point-to-point calls on my Cisco TelePresence System Codec? 330: How do I install the MultiSite option key?
614: How can I change the Cisco TelePresence EX60 and EX90 wallpaper and Touch controller background? You can change the Cisco TelePresence EX60 and EX90 wallpaper and Touch controller by selecting More > Settings on the Touch Panel. Then select Background. There you can choose either a default background or your custom background image. Applies to the following products: y Cisco TelePresence EX60 y Cisco TelePresence EX90
612: Are the Cisco TelePresence MX200, MX300, EX60 and EX90 compatible with other Cisco TelePresence endpoints? The Cisco TelePresence EX60/EX90 is a fully standards-compliant system and connects with all current Cisco TelePresence endpoints from PC video using Movi, Jabber Video, desktop systems, set-tops, Profile room systems and the Telepresence T3. Cisco TelePresence endpoints as well can be called directly from TC5 with 1.7.4 or higher. For further information on interoperability, refer to the release notes for the relevant software release (TC platform). Applies to the following products: y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60 y Cisco TelePresence EX90
615: How do I get phone books on my Cisco TelePresence MX200, MX300, EX60 and EX90? Phone books are normally provisioned to the Cisco TelePresence MX200, MX300, EX60 and EX90 from a central server. If your video system is centrally managed, contact your system administrator to have the relevant phone books applied to your system. You can also add contacts to the My contacts list on the system. Applies to the following products: y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60 y Cisco TelePresence EX90
616: What is the default user name and password for the Cisco TelePresence MX200, MX300, EX60 and EX90? The default user name is "admin" and password "" (blank) for the Cisco TelePresence video system. Applies to the following products: y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60 y Cisco TelePresence EX90
613: Does the Cisco TelePresence EX90 PrecisionHD camera have optical zoom? Yes, the PrecisionHD camera on the EX90 has a full 1.5x optical zoom. 1. Tap the Adjustments icon in the bottom left corner on the Touch controller main menu. 2. Select Camera and adjust the zoom with the + and - buttons. Applies to the following products: y Cisco TelePresence EX90
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617: Do the Cisco TelePresence MX200, MX300, EX60 and EX90 have support for Cisco TMS Agent large scale provisioning? Yes, these video systems do support large scale provisioning. Applies to the following products: y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60 y Cisco TelePresence EX90
621: Does the customized loaded wallpaper on the Cisco TelePresence MX200, MX300, EX60 and EX90 main screen be reflected on the Touch controller? No, this is not possible at the moment. Applies to the following products: y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60 y Cisco TelePresence EX90
618: Do MX200, MX300, EX60 and EX90 support multiple languages? Yes, we support the following languages: English, Chinese Simplified, Chinese Traditional, Czech, Danish, Dutch, Finnish, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazilian), Russian, Spanish, Spanish (Latin), Swedish and Turkish. Applies to the following products: y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60 y Cisco TelePresence EX90
622: Can I use the Cisco TelePresence MX200, MX300, EX60 and EX90 as a USB hub? No, this is not possible. The USB host and USB device connectors are for future use. Applies to the following products: y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60 y Cisco TelePresence EX90
623: Does the Cisco TelePresence MX200, MX300, EX60 and EX90 support 60 fps? Yes, but this is only recommended for very good light conditions. Login to the EX60/EX90 using ssh and execute the following API command to set the camera frequency:
xConfiguration Cameras Camera 1 FrameRate: <30Hz,60Hz>
619: Can the Cisco TelePresence EX90 be wall mounted? No, the Cisco TelePresence EX90 cannot be wall mounted. Applies to the following products: y Cisco TelePresence EX90
Note: Since the Cisco TelePresence EX60/EX90 is a desktop system, and because the light conditions in a normal office environment is normally not good enough, the default setting is 30 Hz. Notice also that the transmitted frame rate is affected by the Optimal Definition settings:
xConfiguration Video Input Source 3 OptimalDefinition Profile
620: Can I send content on the Cisco TelePresence EX90 using HDMI 1 as input source? Yes, the system auto-selects DVI or HDMI depending upon which is active - if both are active you need to choose between these two. 1. Tap the More icon in the bottom left corner on the Touch controller main menu. 2. Select Settings > Sources and and select the input you want. By selecting DVD as source on the Touch controller interface, HDMI 1 is used as input source. Note that the Source selector icon is only visible if both input sources are connected. If there is only one source, the Cisco TelePresence EX90 selects this source automatically. Applies to the following products: y Cisco TelePresence EX90
xConfiguration Video Input Source 3 OptimalDefinition Threshold60fps
Applies to the following products: y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60 y Cisco TelePresence EX90 Related questions: 534: How do I use the Cisco TelePresence System Codec optimal definition profiles?
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624: Can I use the Cisco TelePresence Performance Mic 20 external microphone on my Cisco TelePresence EX90? Yes, the Cisco TelePresence EX90 supports the Performance Mic 20 external microphone. Applies to the following products: y Cisco TelePresence EX90 Related questions: 678: Can I use the Cisco TelePresence Performance Mic 20 external microphone on my Cisco TelePresence MX200, MX300 or EX60
626: Can I connect a Bluetooth headset to the Cisco TelePresence MX200, MX300, EX60 and EX90? These video systems are Bluetooth ready, but they do not support Bluetooth headset connection at the moment. Applies to the following products: y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60 y Cisco TelePresence EX90
625: Can I use the Cisco TelePresence MX200, MX300, EX60 and EX90 as a VoIP phone? These video systems do not have full VoIP functionality at the moment. Applies to the following products: y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60 y Cisco TelePresence EX90
627: Do Cisco TelePresence MX200, MX300, EX60 and EX90 support Multiway? Yes, Multiway is supported for these video systems from TC4.2. Applies to the following products: y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60 y Cisco TelePresence EX90
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628: How do I reset the Cisco TelePresence MX200, MX300, EX60 or EX90 to the factory settings? There are three ways to reset to factory settings. Factory reset using the Touch Panel 1. Select More from the main panel. 2. Select Settings > Administrator settings and select Reset. 3. Select Factory Reset. Factory Reset mechanically (EX60 and EX90 only) 1. Unplug the power cable. 2. Replug the power cable. 3. Press and hold the power button immediately when the green LED in the bottom left corner lights up. Hold until the LED turns off and on again after approximately 10 seconds. 4. Release the power button, and press it twice within 2 seconds. The Cisco TelePresence EX60 or EX90 is now reset to factory defaults. Factory Reset mechanically (MX200 and MX300 only) 1. Press the small reset button for approximately 5 seconds after switching power on, then release it. 2. The system boots up and display a confirmation message on the video screen if the process was successful. The Cisco TelePresence MX200 or MX300 is now reset to factory defaults. Factory reset using API commands A factory reset can also be performed by executing a single API command. Log into the Cisco TelePresence EX60/EX90 as admin using SSH (Secure Shell): 1. Execute the API command: 2. The system reboots y y y y y
xCommand systemunit FactoryReset Confirm: Yes
Applies to the following products: y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60 y Cisco TelePresence EX90 Related questions: 331: How do I restore the factory default settings on a Cisco TelePresence System Codec? 327: How do I back up the system settings of the Cisco TelePresence System Codec?
630: When connecting to the DVI-I output on the Cisco TelePresence System Codec C40, nothing is displayed on the screen, why? You need to have the DualDisplay option key installed on the Cisco TelePresence System Codec C40 to use the DVI-I output. Check your options from the system information menu 1. Open the Home menu and go to: Settings > System information. 2. Make sure DualDisplay is listed in the Software > Options installed Check your options using an API command Log into the Cisco TelePresence System Codec C40 as admin using SSH (Secure Shell): 1. Execute the API command: 2. Make sure the DualDisplay option is listed as True. Applies to the following products: y Cisco TelePresence Codec C40
xStatus SystemUnit
The procedure resets or deletes: All passwords to factory default All configurations to factory default, including SIP and H.323 settings Local phonebook All logs DHCP-information
The procedure does not delete software release and option keys, but it does delete the inactive software image if it is present.
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631: When connecting to the second HDMI output on the Cisco TelePresence System Codec C20, C40, SX20 or EX90, nothing is displayed on the screen, why? You need to have the DualDisplay option key installed on the Cisco TelePresence system to use the second HDMI output. Check your options from the products system information menu 1. Open the Home menu and go to: Settings > System information. 2. Make sure DualDisplay is listed in the Software > Options installed
653: Can I use the PrecisionHD USB with OS X? Yes, the PrecisionHD USB have been tested successfully with OS X 10.6.4 (Snow Leopard) and OS X 10.7. (Lion). Applies to the following products: y Cisco PrecisionHD USB Camera
654: Can I use the PrecisionHD USB with Linux? Check your options using an API command Log into the Cisco TelePresence system as admin using SSH (Secure Shell): 1. Execute the API command: 2. Make sure the DualDisplay option is listed as True. Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence EX90
xStatus SystemUnit
Yes, the PrecisionHD USB have been tested successfully with Ubuntu 10.04, Debian 5.04 and Fedora 12. Applies to the following products: y Cisco PrecisionHD USB Camera
643: The call is disconnected when I pick up the handset of the Touch controller of my EX90. Why? The light sensor in the early production handset cradles on the Touch controller can be affected by some particular light conditions and this may cause false hang ups when the handset is picked up. Please contact your local support office if you experience this problem. This issue can be prevented by changing the light environment of the Touch controller. Please notice that the EX90 and Touch controller can be used without the handset. Alternatively, use the EX90 in loud speaking mode or with a headset. Applies to the following products: y Cisco TelePresence EX90
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662: What should I do before contacting TAC? To help TAC to identify fixes and process RMAs on screen-related issues, please follow the steps below before raising a ticket. Examples of screen issues include incorrect image display, unusual colors, stripes, or any other visual problems. The steps below take you through a process of elimination that allows you to identify the piece of hardware that is at fault (the screen, the cable or the codec) and show you how to gather some technical information that is useful for TAC. 1. Upgrade your codec to the latest software version (it's always best to troubleshoot on the newest software). 2. Check that the monitor is healthy by connecting it to a known healthy output device and verify that the image is displaying correctly. You can connect a 1080p camera directly to the HDMI on the monitor without going through the codec and you should see an image. This is an excellent way of testing both the camera and the monitor. 3. Try a different cable. Check the cable pins (DVI, VGA, HDMI) and if it is a DVI cable make sure you are not using a DVI-A (see image). If you have several types of DVI cables, you should try them all.
To prepare for the on-site repair, follow these steps: 1. Download the Monitor Diagnostics Toolbox. The zip file contains an instruction manual, an executable file, and a template in which to record your results for sending to TAC. Working through the toolbox allows TAC to make an immediate decision about dispatching the OSS (On-Site Service for monitor repair, provided by Foreseeson) 2. Create an RMA ticket and attach the following: y Screen-shot from TM Control Software y Correctly filled out On-site support template y Picture or video of fault as seen on monitor y Confirmation that the monitor is not physically damaged
TandbeRg reference 117001 - 65" Original T3/T1/Profile Monitor Assembly 117335 - 52" Profile Single Monitor Assembly 117336 - 52" Profile Left/Right Dual Monitor Assembly 117334 - 42" C-Series Profile Monitor Assembly 116181 - 42" 3000 MXP Profile Monitor Assembly Foreseeson reference FS-P6501C FS-S5201C FS-S5202C FS-L4205C FS-L4201C
Applies to the following products: y Cisco MXP Endpoints y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 4. If the monitor is healthy you should now move on to the codec. Connect the codec to another known healthy monitor and check if the same error occurs here. 5. Try a different output on the codec and see if the problem persists. 6. Important: Take a short video clip (for example, on your mobile phone) or a photo of the problematic video output. Telnet into the codec and copy the output of the xconfig and xstatus commands. Provide all this information to TAC when you raise the ticket, together with the results of the tests you have done. By following these steps you help the TAC team to identify and resolve your problem as quickly as possible. RMA and on-site screen repair for Cisco partners If, after following the steps above, you have found that the screen itself has a hardware fault, the RMA process should be initiated. In some regions, hardware faults on the following screens requires a screen technician to be dispatched on-site (TAC advises you about this when you initiate the RMA).
663: Why do I get a warning that the PrecisionHD USB camera is busy when I try to upgrade it? Please make sure you have closed all programs accessing the PrecisionHD USB Camera. Programs like WebEx Connect, Messenger, Skype, Jabber Video, Movi etc. need to be closed in order to upgrade the software on the camera. Applies to the following products: y Cisco PrecisionHD USB Camera
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664: Do the PrecisionHD cameras on the Cisco TelePresence MX200, MX300 and EX60 have optical zooms? The PrecisionHD cameras on the MX200 and MX300 has a 4x zoom, but the camera on EX60 does not have a zoom. Applies to the following products: y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60
667: My computer is connected to the DVI-I input of the Cisco TelePresence videp system, but the desktop is not displayed on the screen. Why? There can be several reasons to this: The EX60 fails to detect the DVI-I input source type The DVI-I input of the Cisco TelePresence EX60 is capable of reading both digital and analog input signals. The EX60 auto-detects the signal type by default. However, in some situations, it may be necessary to manually set up the EX60 to the correct input signal type. 1. Tap the Adjustments icon in the bottom left corner on the Touch controller main menu. 2. Select Settings > Display settings and set the DVI Mode. The computer does not support the resolution The computer is not capable of outputting any of the supported input resolutions defined on the EX60. The computer graphics card does not have the latest driver installed Check that you are running the latest driver available form your graphics card vendor. The cables are not connected properly
665: Can the Cisco TelePresence MX200, MX300 and EX60 be wall mounted? Yes, the MX200, MX300 and EX60 can be wall mounted. The brackets you need to do this have to be ordered separately. Applies to the following products: y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60
666: Can I run MultiSite on the Cisco TelePresence MX200, MX300 and EX60? No, The Cisco TelePresence MX200, MX300 and EX60 do not have MultiSite capabilities. Applies to the following products: y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60
Check that the cables are connected. Applies to the following products: y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60
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668: Which endpoints use the Cisco TelePresence Touch controller? All C Series endpoints running TC SW 4.1 or later and all EX Series and MX Series endpoints running TC SW 4.0 or later can take advantage of deploying the Cisco Telepresence Touch controller for ease of use and intuitive touch User Interface. This includes Cisco C Series Codecs and Integrator Packages (C40, C60 and C90), Quick Set C20, Profile Series and EX Series. Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60 y Cisco TelePresence EX90 y Cisco TelePresence Touch controller
670: Do all installations of the Cisco TelePresence Touch controller support use of handset for audio on the Touch controller? No, only the EX Series supports the use of handset. For other installations which connect via Ethernet (over LAN or directly to the codec) there is no support for audio signalling. Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60 y Cisco TelePresence EX90 y Cisco TelePresence Touch controller
669: Which endpoints ship with Cisco TelePresence Touch controller as standard UI and which endpoints have it as an option? Cisco TelePresence MX Series, EX Series and Profile Series ship with the Cisco TelePresence Touch controller as standard. Cisco TelePresence Integrator Products and Quick Sets have the Cisco TelePresence Touch controller as purchasable option. Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60 y Cisco TelePresence EX90 y Cisco TelePresence Touch controller
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671: How do I install the Cisco TelePresence Touch controller with a codec when connecting over LAN? The following steps should be followed when connecting the Cisco TelePresence Touch controller to a C Series codec or a SX20 when connecting over LAN: 1. Check that you have Software version TC4.1 or later release installed on your C Series codec 2. Restart your codec. The codec goes into an UPnP state for a limited period during restart enabling identification by the Touch controller. 3. Connect the Touch controller to the power adapter. 4. Connect the Ethernet cable to the power adapter and a LAN port. 5. Connect the Power cable to an AC outlet. 6. The Touch controller boots and the window Select codec to pair with appears on the Touch controller display. Codecs which are in pairing mode (UPnP) appears in the list, or you can select a codec manually by typing in the Codec IP address. When a codec is selected, press Start pairing A window appears prompting for . administrator password on the codec. You only need to type in the password when you pair the Touch controller to the codec, and not while it is paired. 7. At first time pairing or after codec upgrade the Touch controller downloads software from the codec before it is ready to use. Applies to the following products: y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence Touch controller Related questions: 668: Which endpoints use the Cisco TelePresence Touch controller? 672: How do I install the Cisco TelePresence Touch controller with a C Series codec when connecting directly to the secondary Ethernet port of the codec? 676: Can I connect more than one Cisco TelePresence Touch controller to a Cisco TelePresemce video system?
672: How do I install the Cisco TelePresence Touch controller with a C Series codec when connecting directly to the secondary Ethernet port of the codec? When connecting the Cisco TelePresence Touch controller directly to the secondary Ethernet port of the C40, C60 or C90 codec, a on screen display message should display on the screen for activation of secondary ethernet port. The codec must be rebooted after activation of the secondary ethernet port. The Secondary Ethernet port can also be activated manually in order to enable direct paring with the codec: y Use web interface/GUI: Advanced config > NetworkPort 2 > Mode: DirectPairing. y SSH into the codec and type:
xConfiguration NetworkPort 2 Mode: DirectPairing
The codec must be rebooted after activation of the secondary Ethernet port. Applies to the following products: y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence Touch controller Related questions: 671: How do I install the Cisco TelePresence Touch controller with a codec when connecting over LAN? 668: Which endpoints use the Cisco TelePresence Touch controller? 676: Can I connect more than one Cisco TelePresence Touch controller to a Cisco TelePresemce video system?
673: Are there any requirements or limitations on the length of the ethernet cable when connecting the Cisco TelePresence Touch controller to a codec? A shielded Ethernet cable is recommended to be used when connecting from the power adapter to a LAN port or when connecting directly to the secondary Ethernet port on the codec. There are no limitations on the length of the Ethernet cable, but normally it is not recommended to use more than 100 meters per cable segment. Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence Touch controller
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674: What is the difference between the Cisco TelePresence Touch controller for EX Series, SX20 and C Series? The Cisco TelePresence Touch controller for EX Series is different from the Cisco TelePresence Touch controller for C Series in two ways: 1. An audio handset can be only be connected to the Touch controller for EX Series. 2. The Touch controller for EX Series comes with a fixed 1,2 meter cable. The Touch controller for Profile Series, C Series Codecs, C20 Quick Set and SX20 Quick Set comes with a fixed 7,5 meter cable. Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence EX60 y Cisco TelePresence EX90 y Cisco TelePresence Touch controller
676: Can I connect more than one Cisco TelePresence Touch controller to a Cisco TelePresemce video system? Yes. When multiple Cisco TelePresence Touch controllers are connected, only the last paired device stays paired after reboot, unless connected directly to the system. When connected directly to the system, both the directly connected system and last paired system over LAN stays paired after reboot. Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60 y Cisco TelePresence EX90 y Cisco TelePresence Touch controller Related questions: 668: Which endpoints use the Cisco TelePresence Touch controller? 671: How do I install the Cisco TelePresence Touch controller with a codec when connecting over LAN? 672: How do I install the Cisco TelePresence Touch controller with a C Series codec when connecting directly to the secondary Ethernet port of the codec? 677: Can I use both the Cisco TelePresence Touch controller and the remote control at the same time?
675: Does the Cisco TelePresence Touch controller come in a wall mount version? No, the Cisco TelePresence Touch controller is only available as a table version. Applies to the following products: y Cisco TelePresence Touch controller
677: Can I use both the Cisco TelePresence Touch controller and the remote control at the same time? No. When a codec is paired with a Cisco TelePresence Touch controller it is not possible to use the remote control. Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence Touch controller Related questions: 676: Can I connect more than one Cisco TelePresence Touch controller to a Cisco TelePresemce video system?
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678: Can I use the Cisco TelePresence Performance Mic 20 external microphone on my Cisco TelePresence MX200, MX300 or EX60 No, the Cisco TelePresence MX200, MX300 and EX60 do not support the Performance Mic 20 external microphone. Applies to the following products: y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60 Related questions: 624: Can I use the Cisco TelePresence Performance Mic 20 external microphone on my Cisco TelePresence EX90?
689: How do I select which monitor output is primary and which is secondary? By default you have one primary and one secondary monitor. The output is marked with 1st and 2nd screen on the back of the codec. This may be changed to alter the primary and secondary monitor. e.g to swap the default setting on a C40 - execute the following xconfiguration Video Output HDMI 1 MonitorRole: Second xconfiguration Video Output DVI 2 MonitorRole: Primary
688: How can I use a dedicated monitor for showing presentations only? You can set up a monitor to show only presentations by executing the following API command:
xconfiguration Video Monitors: DualPresentationOnly
Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence MX200 y Cisco TelePresence MX300
This activates the secondary monitor output, but only when a presentation is shown locally or received from far end. Note:We do not recommend using the alternative xConfiguration Video Output HDMI 1 MonitorRole: PresentationOnly - this command is designed for a specific use-case.
692: Why can I hear myself in my speakers when I am using a Cisco TelePresence video system? If a microphone is connected to the Line 1 and Line 2 ports on the codec, its audio comes out of the speakers. This is a normal behavior as it is designed to be used as an audio input for presentations. This can be changed via TC console. The details are present in the TC console User Guide. Applies to the following products: y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90
Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90
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693: How do I pan and tilt a PrecisionHD camera? You control the camera with a remote control or a Touch panel. You can also use the web interface or API commands to do this. With the remote control: 1. Press the Layout key and select Self view. 2. You can pan and tilt the camera by using the arrow keys. With the Touch panel: 1. Tap the camera symbol on the upper right corner to enter Camera control. Entering the Camera control will activate Self view. 2. Select Show camera controls. 3. Tap the arrow keys to pan and tilt the camera. With the web interface: 1. 2. 3. 4. Open a web browser and enter your codecs IP number. Log in and select Call Control. Select Camera Control button under the main source image. Pan and tilt the camera using the arrow buttons.
694: How do I setup a Cisco TelePresence video system so that I am not disturbed by incoming calls when Im already in a call? You can do this by enabling the MultiSite feature: Enter the IP adress of your codec on a web browser. Select Configurations and Advanced Configurations. Select Conference 1 from the menu on the left. In the scroll down menu for IncomingMultisiteCall Mode select Deny. This also applies to systems without Multisite installed and you do not get an incoming telephone call when in a call.
With the API commands: 1. Log into the system as admin using SSH (Secure Shell) 2. Execute the following commands:
xCommand Camera PositionSet CameraId:1 Pan: <-65535..65535> xCommand Camera PositionSet CameraId:1 Tilt: <-65535..65535>
Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90 y Cisco TelePresence MX200 y Cisco TelePresence MX300 y Cisco TelePresence EX60 y Cisco TelePresence EX90
Note: Do not pan or tilt by hand while using a PrecisionHD 4x camera as this will damage the gears. Applies to the following products: y Cisco TelePresence SX20 Quick Set y Cisco TelePresence Codec C20 y Cisco TelePresence Codec C40 y Cisco TelePresence Codec C60 y Cisco TelePresence Codec C90
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User documentation on the Cisco web site

The user documentation can be found on http://www.cisco.com/go/telepresence/docs. Depending on which product you have got, select the following in the right pane: MX Series: TelePresence Endpoints - Multipurpose > Cisco TelePresence MX Series EX Series: TelePresence Endpoints - Personal > TelePresence Desktop > Cisco TelePresence System EX Series Profile Series: TelePresence Endpoints - Multipurpose > Cisco TelePresence System Profile Series Codec C Series: TelePresence Solutions Platform > TelePresence Integrator Products > Cisco TelePresence System Integrator C Series SX Quick Set and Quick Set C20: TelePresence Solutions Platform > TelePresence Quick Set > Cisco TelePresence Quick Set Series MXP Series: TelePresence Solutions Platform > TelePresence Integrator Products > Cisco TelePresence System Integrator MXP Series
Document categories
For each product you will find the different types of guides in the following document categories: User guides: Maintain and Operate | End-User Guides Quick reference guides: Maintain and Operate | End-User Guides Installation guides: Install and Upgrade | Install and Upgrade Guides Getting started guide: Install and Upgrade | Install and Upgrade Guides Administrator guides: Maintain and Operate | Maintain and Operate Guides API reference guides: Reference Guides | Command references Physical interface guides: Maintain and Operate | End-User Guides Regulatory compliance and safety information: Install and Upgrade | Install and Upgrade Guides TC software release notes: Release and General Information | Release Notes TC software licensing information: Release and General Information | Licensing Information Video conferencing room guidelines: Design | Design Guides
NOTE: All products do not have all types of guides.
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Applies to the following products: y Cisco IP Video Phone E20

*c xConfiguration Network 1 Assignment: Static *c xConfiguration Network 1 IPv4 Address: "64.104.74.178"

*c xConfiguration Network 1 IPv6 Assignment: Autoconf *c xConfiguration Network 1 IPv6 Dhcpoptions: On

Applies to the following products: y Cisco IP Video Phone E20

Cisco TelePresence Video Systems

Applies to the following products: y Cisco IP Video Phone E20

Cisco TelePresence Video Systems

We offer limited support on:

Applies to the following products: y Cisco IP Video Phone E20

Cisco TelePresence Video Systems

device.ts.connection.type=telepresenceServerConnection device.ts.connection.hostName=100.100.100.100 device.ts.connection.tcpPort=80 device.ts.connection.path=RPC2

Cisco TelePresence Video Systems

Applies to the following products: y Cisco PrecisionHD USB Camera

Cisco TelePresence Video Systems

Applies to the following products: y Cisco PrecisionHD USB Camera

Cisco TelePresence Video Systems

Cisco TelePresence Video Systems

To use the PrecisionHD USB camera with Skype/VLC:

Intel Atom 1GB RAM Good Internet Connection

Intel Atom 1GB RAM Good Internet Connection

c xConfiguration Network 1 Assignment: Static c xConfiguration Network 1 IPv4 Address: "64.104.74.178"

c xConfiguration Network 1 IPv6 Assignment: Autoconf c xConfiguration Network 1 IPv6 Dhcpoptions: On